"WDT730HAMZ0 Arrived on site for unit not running. Upon arrival, can consumer cycle and found water valve is not engaging. Inspected unit and wiring to the water valve to be cut. Call techline and spoke with Kirt SR# 7739267561 and approved to replace all parts to fix unit. Ordering W11697178 main harness. Office to reschedule Moving to unit 5312 from 5307 due to new tenants moving into unit 5307. ; ordrng 1 W11697178 (Main harness)"

"Arrived onsite for washer not working. On inspection found that the keys on the UI was not responding to the touch. Went into diagnostics mode and found error F2E1 key stuck error. I went and tested everything the only thing working is the water valve and the drain pump. Could not get the unit to run spin or agitate cycle it just beeped. Pulled the UI off to see if there was any broken wire on the harness or a connector not connected correctly but everything looked good. The ui and control had not made it to shop before the appointment, office to reschedule once all parts are in. No parts were installed. ; O-emld tckt"

"WFG320M0MS0 Arrived on site for gasket issue. Upon arrival, customer mentioned her oven light is not working and that was her primary issue. Ordering W10888179 light bulb. Filament in build was faulty. Customer also mention gasket was faulty. Replaced WPW10535778 gasket. Customer agreed to rescheduled Monday 17th. ; ordrng 1 W10888179 (Light bulb)"

"WDT970SAKZ1 Arrived to inspect no power. I found the junction connector had loosened, causing the unit to loose power. I corrected the issue and the unit resumed all normal functions. No leaks observed during service."

Arrived onsite for refrigerator fc lights not working. On inspection found 1 light was burnt out on the fc side. Changed out the burnt light out and all the lights started to work again. Installed W11683242. The unit is operating as designed. Due to the light being a different style I replace all the lights in the fc at the request of the customer.

"Arrived on site to diagnose dishwasher not starting. On arrival found all buttons and lights flashing and unit wouldn't accept any button pushes. Replaced the control and ran again. Found everything worked except the start button. Replaced UI and tested. Verified proper function with UI and control replaced. Parts used - W11305308, W11368911."

"Arrived on site to test unit for misaligned doors. Upon arrival spoke to contractor and he stated that customer is not happy with the gapping between the french doors. Inspected unit and found all gappings and alignments within tolerance. Stated to customer that unit will not be perfectly aligned at all times and he should allow some tolerance. Unit does not have the manufacturing of a built in refrigerator where their tolerance level is a lot lower. Unit is functioning as designed, no parts installed, job complete."

"Arrived on site to test unit for sparking, tested unit found unit is heating and not sparking, inspected diode and a burn mark on it, replaced and tested, unit is now running as designed, advised customer to monitor, if any issues arise customer will call back, at this time unit is running as designed job complete installed W11256462"

"WMH78019HZ3 Arrived on site for unit making popping noise. Upon arrival, tested unit and found no signs off popping. Unit had stored error for AccuPop error, Exhaust air failure and key short failure. Called techline and spoke with Kirt SR# 7739270674 and ran all troubling procedures and found no indication of unit popping. Have service called documented with techline. Advise customer to monitor unit and have video recording if noise occurs and record error messages that may appear during operation. Unit is functioning as designed. No parts replaced"

Arrived on site to diagnose dryer with issues with interior coatings. On arrival examined unit and found bulkhead had cracked and rusted. Ordering new bulkhead due to rust. Office to schedule when part arrives.; ordrng 1 W11299301 (Bulkhead)

"Arrived on site to install previously diagnosed and ordered part(s). Per techlines recommendations, I tested voltage at the control from the P9-1 to P8-4 and got 121V. With that finding, I removed and replaced the motor, belt switch and fuse. Die to the blower wheel axle being stripped, I replaced the wheel also and cleaned the lint from inside the unit. Reassembled the unit and tested and the unit is operating as designed. I made recommendations for use and care. No lint observed at the end of service, job completed. W11549461, W11662087, WP697772, W10909685"

"Arrived onsite and replaced the panel and handle to satisfy the cosmetic warranty. Unit is now correct. W11104399, W10860958"

"Arrived on to test unit for racks falling off, tested unit found broken stops, replaced and tested unit is now functioning as designed no leaks detected job complete installed:W11545307"

"Arrived on site for refrigerator not cooling. Upon arrival found temps in both compartments around 32. Found a mostly even frost pattern on evap coil but found uv dye around lowside return lokring fitting on evap coil. Called techline and reported findings under Sr#7739269122. Was instructed to order to new coil to complete repairs. Ordering W11562258 evap coil, W11582579 compressor, WPW10143759 uv drier, W10913906 access valve, r600, and office to order lock rings needed. Office to reschedule when availability of parts is known.; ordrng 1 W11562258 (Evap coil) and 1 W11582579 (Compressor) and 1 WPW10143759 (Uv drier) and 1 Needr600lokrings (Need help ordering)"

"Arrived on site for no cool. Compressor not powering on,installed test starter same issue compressor not powering on,ordering another compressor. ; ordrng 1 W11580057 (Compressor) and 1 W11506635 (Access valve) and 1 Wpw10143759 (Drier) and 1 R600a (R600a)"

On arrival verified complaint of not dispensing ice. Found motor is engaging but slipping. Replaced auger motor and rechecked with bin full of ice. Unit now dispenses correctly. Job complete no leaks detected during service installed w11202789.

"Arrived on site to test unit for no operation. Confirmed issue by testing unit, lights in the microwave cabin are not lighting up and unit is making an erratic relay clicking noise. Replaced control (W11325784) and tested, unit is now making a rhythmic relay click. Pinpointed click to the light relay. Checked resistance on transformer, all parts reading properly. Called techline to document SR#7739269800, per techline took voltage at P1 connector and found P1-3&4 read at 60V. P1-4 to chassis is 120V. P1-3 to chassis is 60V. Ordering cavity thermistor and interlock harness. Also ordering additional parts to ensure completion. Ordering parts, office to reschedule.; ordrng 1 W11578578 (Harness) and 1 W11238401 (Light transformer)"

Arrived on site to test unit for element falling inside microwave. Found broken support and replaced support test unit and unit test good job complete. W11724411

"On arrival verified complaint of noise. Replaced gearcase, splutch, and belt per previous diag. Ran component activation and checked for noise. None found. Ran calibration. Job complete no leaks detected during service. Installed w11239857, w10721967, and w11454741"

"Arrived on site for not dispensing ice. Water dispenses good. Upon arriving, test unit and ice paddle energizes when pressed. Ice dispenser motor does not respond. Disassembled unit and found a broken harness wire. Attempted to repair wire but still having issues. Also disassembled ice motor assembly box. Bottom of ice container , ice motor and harness are completely incased in ice. Cleared as much ice as I could. Door is having too many issues. Need to replace FC door. Ordering additional parts to have on hand. Office to reschedule ; ordrng 1 W11566703 (Fc door) and 1 W11684619 (Switch harness) and 1 W10873791 (Ice maker) and 1 W11678273 (Motor box assembly) and 1 W11202789 (Motor)"

"Arrived onsite for a washer to replace the previous diagnosed parts. I replaced the tub, filter, filter screw, basket, gear case, splutch, hub, and wash plate. On arrival this time after raising the top I found that the machine had gotten worse and the tub ring had gotten broke around the back and the suspension was now damaged. I found no issues with the motor circuit from the control. The tub ring, suspension, and control will need to be replaced and the unit tested with a load. Ordering W10849477 tub ring & W11130362 suspension. Marking the rest of the prescreened parts to return. Office to RS. INSTALLED W10721967 SPLUTCH, W10902814 WASHPLATE, W11454734 GEARCASE, W10528947 HUB, W11219115 TUB, W10752719 BASKET, W11568797 FILTER, & WP8533928 SCREW.; ordrng 1 W11130362 (Suspension) and 1 W10849477 (Tub ring)"

"Arrived on site to test unit for shutting off, customer stated that it stays on for 15 minutes and shuts off, tested unit found all thermal sensors good, started unit and noticed that motor switch is not engaging every time, replaced motor from truck stock part 279827 and tested, unit is now running as designed, advised customer to monitor if same issue returns then breaker needs to be replaced,at this time unit is running as designed, job complete installed 279827"

"WOES3030LS01 Arrived on site for unit not powering on. Upon arrival, unit was powered off and breaker was tripped. Turned breaker back on and tested unit for heat. Called for Broil at 550 degrees F for 30 minutes and then transitioned to Bake for 500 degrees F with no issues. Unit is functioning as designed. No parts replaced"

Arrived on site to test unit for unit stopping. Test unit and found if you touch the door while unit is running it stops and acts like the door was opened. Found unit leaning left making door striker not making contact with door latch correctly. Leveled unit correctly and unit test good even you touch or shake door unit doesnt stop job complete. No parts used.

"WFE525S0HS1 Arrived on site for unit showing error F6E1. Upon arrival, customer mentioned the oven will overheat. Even setting it to a low temp preheat, after preheat is finished, customer will notice both elements activated and eventually will trigger F6E1 error. Proceeded to replace W11544349 control. Thermistor reads 10k ohms. Re tested and unit cycled correctly. Unit is now functioning as designed."

"Arrived on site to test unit for no power, customer stated that unit displayed error code onscreen for clothes in unit during clean cycle, when they tried to run clean cycle console would not power on, but they tried it after they returned and its running good, tested unit found F0E7 code present for washer clean issues, do to the erratic behavior that customer explained, replaced control as precautionary, ran a full diagnostics test, all components are activating properly unit is running as designed, no leaks detected job complete installed W11614541"

Unit 10300. Arrived on site to replace damaged lower drawer. Replaced drawer panel and tested. Verified proper fitment. Repair completed. Parts used - WPW10330070.

"Arrived on site to test unit for skipping cycle and illuminating done LED. Entered diagnostics, unit started to fill but would not actuate latch. Replaced latch (W11513246) and control (W11513246) as precautionary, unit now latches properly. Tried to activate drain and spin, unit would not drain. Inspected harness and found broken wire to the drain pump. Repaired wire and tested, drain pump will still not activate. Will need to return with harness and drain pump as precautionary. Ordering parts, rescheduled for 06/17.; ordrng 1 W11643701 (Harness) and 1 W11399437 (Drain pump)"

"Arrived on site to inspect ice machine not working. Upon further inspection, I found the interior light off and no functions at the control panel. I found the unit plugged in so using my outlet tester, I tested the outlet and found no voltage at the outlet. I advised the customer and we checked the breaker and found the GFCI breaker has been tripped. Cycled power to the unit and immediately the external drain pump came on. I placed he unit in diagnostics and tested and the unit is operating as designed and did not trip the breaker. I recommended the customer have the breaker checked/replaced. No water leaks observed during service, job completed. No parts installed."

Arrived onsite for cracked vent assembly in unoccupied unit 2112. Ordering vent assembly to repair. No parts used.; ordrng 1 W11242950 (Vent and handle assembly)

Arrived on site to replace failed oven door handle. Replaced handle W11449263. Unit is operating as designed. Job complete

"WED4850HW0 Arrived on site for dryer not starting. Upon arrival, check thermal fuse and it was an open circuit. Replaced WP3392519 thermal fuse and re tested. Now unit is functioning as designed."

"Arrived on site for not making ice. Upon arrival, inspected unit and ice container is empty. Ran temperature checks and are correct. Ran diagnostics and all current temperatures as well as all average temperatures are correct. Test all fans and sensors and all passed. Replaced icemaker W11557001. Ran test 96 for water fill and 97 for door icemaker fill. Unit filled correctly. Unit is operating as designed. Customer will monitor ice production Job complete"

"Arrived on site to test unit for loud noise. Activated evaporator fan and damper and confirmed with customer that the sound is the damper control. Will need to order damper for return visit. No parts installed, ordering part, rescheduled for 06/10.; ordrng 1 W11164593 (Damper)"

"Arrived onsite for multiple complaints. Customer stated unit makes noise, doors do not close correctly, fingerprint resistant finish is not working and freezer door is building condensation. Inspected and found noise complaint is due to ice box fan energizing. Notified customer that this is normal operating sound. FC door has spring loaded mullion and needs a close, not a door swing. The finish is reacting fine, some of the marks found are due to smudges not prints. With condensation, notified customer that with external heat and high humidity, large kitchen windows facing the unit, condensation can build. Changed horizontal mullion settings to on rather than sensor mode. Customer will monitor. Job complete"

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I disassembled the unit and started to replace the wire harness. During the course of trying to replace the wire harness, I found several connectors missing from the new harness. I spoke to SW and sent her a couple photos. She asked me to verify model and serial information as their model and serial tag is incomplete. I did verify that the model and serial information has been burned up and cannot be read out fully. The customer states that we do have the right model and serial information. However, parts sent out do not indicate the correct information. I spoke to the service management team and they advised that they will need to make some inquiries about this model and parts, and will make a determination on how to continue forward. If proper parts can be found, please schedule service for at least two hours.; ordrng 1 Research (Harness) and 1 Research (Control)"

"Contacted techline and spoke with Brandon, tech recommends to Shim both rear sides, keep current shim on rear left , add thinner wooden contractor-shim on right rear. Adjust both front feet to make unit more flush with cabinet. Does not have adjustable hinge for this model. Recommend to add hinge shim to right door hinge. SR# 7739261038. Office to reschedule ; ordrng 1 WPM0274057 (Hinge shim) and 3 Woodenshims (Wooden shims)s and 2 4387828A (Shim)s"

Arrived onsite for icemaker not making ice. On arrival I temped the freezer and found it to be in defrost after the defrost cycle I noticed the temp to drop to 14 degrees and the icemaker go through a harvest. But found the temp having a hard time to get lower due to the customer having product blocking the back of the freezer. I found the condenser to be a little dusty but not restricted and all fans and sealed system working. I advised the customer to keep the vents clear from product and icemaker was making ice. No water leaks present at time of service. Call complete. NO PARTS INSTALLED

Arrived on site for unit not cooling in the FC. Upon arrival customer canceled service at door. Says unit is functioning properly. Job complete

"Arrived on site for a washing machine that is not completing cycles. Inspected unit and work area. The customer advised that when she starts a cycle, the unit will not run through and will show up with an error message. Around the unit three diagnostics and found an F7 E1 (tachometer missing or wrong signal) error code. The customer attempted to run a cycle, and I found the basket attempting to turn, but not really turning. I checked underneath the washer and found that the cover shield had been detached from the gear case with only one screw present on the floor. I found the belt completely seized up on the motor and not in proper position. I checked the gear case and found the gear case poles for the cover shield were fine. I went ahead and replace the cam and belt and reassembled the unit. And I ran the unit into diagnostics and ran the unit through an auto test. I found the unit working and operating as designed. I had the customer start a load and found the unit working and operating as designed. Call complete."

Arrived on site. Replaced fresh food led module. Used w11470191

"Arrived on site to test unit for ice clumping in bin. Customer stated after unit was repaired there were no issues until now. Ice is turning into a big block as if its melting. Also ice production does not stop unless customer turns ice maker off. Entered diagnostics, ran test 120, ice maker tray got stuck upside down in harvest position and would not engage any further. When activating test 97, valve energized but no water was released. Django UI is also working very intermittently. Will need to order a new UI, fill tube heater and additional parts to ensure completion on return visit. No parts installed, rescheduled for 06/17.; ordrng 1 W11404239 (Django UI) and 1 W11515313 (Fill tube w/ heater)"

Arrived on site to test unit for unit not getting water. Test unit and found water on next sink was closed. Opens water line test unit and unit test good job complete. No parts used.

"Arrived onsite for washer not finishing cycle. Talking with the customer she said that some times it would finish a cycle then it will go through I period were it doesnt finish any cycle. I put the unit in diagnostics mode and towards the end of the diagram cycle the unit powered down. I informed a new control board and when I was going to calibrate the unit a error popped up F3E1 water sensor. I verified that the J14 was were the water sensor was plugged into, I then did the test between 14-1 & 14-2 and got 5VDC. The service test info said if there was 5 vdc when the unit was not running. Ordering another control board ; ordrng 1 W11550453 (Control board.) and 1 W11316246 (Water pressure sensor)"

"Arrived on site to test unit for gasket not sealing, tested unit found right RC door gasket torn, replaced gasket and molded using heat gun, unit is now functioning as designed job complete installed W10830274"

"Arrived on site for no ice. Removed cover found broken icemaker tray,replaced icemaker assembly,ran harvest test in diagnostic passed,ran fill test passed. Used w10873791; used 1c w10873791 ( Icemaker) from stock"

"Arrived onsite and found unit operating with long dry times. Determined the cause to be pest mesh installed on the exterior vent cover, advised the mesh would need to be removed to prevent lint clogging. All else checks good. No parts used."

"Arrived on site to test unit for tripping breaker, tested unit found that it is tripping in 3 different outlets as well, disconnected entire harness from unit and it still tripped breaker on plug in, removed light bulb and all breaker is no longer tripping, secured all connections and tested unit by preheating to 350 with no issues, install the light bulb back and is now not tripping breaker, spoke to office if issues persist then will need to replace power cord, main harness and control at this time unit is running as designed no leaks detected job complete no parts installed"

Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the drain pump and went to replace the control. I found that the control sent in the box was not correct with the part number that was listed on the box. Re-ordering the control and rescheduled the customer to 6/17. ; ordrng 1 W11543998 (Control)

Arrived onsite and found unit operating with intermittently unresponsive console. Reset control and tested throughly. All checks good. Unit is now operating as designed without failure symptoms. No parts used. Advised customer on findings.

Arrived on site to follow up on dishwasher that is throwing F6E1 error. On arrival found the UI was completely dead. Removed panel and found no light on control. I checked the outlet for voltage and polarity and all checked good. I unplugged the UI and the control light came on and flashed for normal operation. Replaced the UI and verified proper function. Failure was in the recently replaced UI. Unit now working as designed. Parts used - W11632709.

Arrived on site for refrigerator leaking water. Upon arrival found valve cracked and replaced it w11579561. Also documented findings with techline and couldnt find any cooling failures while on site Sr#7739265520. Tested unit and found no leaks. Call complete

"Arrived on site for dishwasher leaking water. Upon arrival found drain hose barely hanging on disposal by a zip tie. Also found during tests that water was leaking from bottom right of door onto the floor. Added a clamp to drain hose and removed zip tie. Ordering W11226296 gasket, and rescheduled customer for 06/14/24; ordrng 1 W11226296 (Gasket)"

"Arrived onsite to replace damaged door. Replaced door, nameplate, button plug (1) and touched up corner of RC door. Unit is functioning properly. Job complete used part number LW10668769, WP221264, 72017, WPW10612925"

Arrived on site to replace bake burner and dsi board. Replace both parts test unit and unit test good job complete. Pre heated oven to 350? and unit igniting on the first try. W10860916. W10764654

"Arrived on site to test unit for burner not igniting. Upon arrival and test, burner ignited as designed. All burner heads positioned correctly. Unit is running as designed, no parts installed, job complete."

Arrived on site to test unit for oven turning off. Test both ovens small and large pre heated both ovens to 350? and unit test good job complete could not duplicate problem at this time. . No parts used

"KRMF706ESS04 Arrived on site for unit not cooling. Upon arrival, no answer at customers front door. Had office to reach out to customer and left voicemail and text message. Need potential sealed system repair. Weight call for 2 hours. Office to reschedule ; O-emld tckt"

Arrived onsite and found unit operating with failed fill valve regulator causing overflow leak. Replaced the inlet valve. All else checks good. Installed and Mounted dishwasher for customer using the install kit and brackets provided with delivery. All checks good. Unit is now operating as designed. W11434044

Arrived on site for washer not draining. Upon arrival found harness w11568983 broken and repaired it. Found washer working as designed with no leaks. Call complete

On arrival verified complaint of damaged door. Upon inspection of door found damage is only cosmetic and is not affecting the safety or use of the machine. The glass and its seals are still in place. Customer declines to pay for door. Job complete no parts installed.

"Arrived on site to inspect cooktop flames. Upon further inspection, the customer advised the flames on the cooktop will turn orange. Customer advised they have a humidifier in the nearest bedroom. I explained what a humidifier does to the air in the home and provided a video of the issue. I recommended that the customer open a window or door to allow airflow into the kitchen area to prevent the orange flames when the humidifier is on or has been on. I tested and burners and all are operating as designed. I adjusted the flames heights to the customers liking. No gas leaks detected during service, job completed. No parts installed"

Arrived onsite for dryer not drying. On inspection I tested the heat and the unit only got to 108?. I gain access to the back of the dryer and pulled the dryer vent and found it 95% clogged. I pulled all the lint out of the vent. I looked up in side of the vent and the vent had a wire mesh installed and the wire had 1/8 squares openings and the lint is getting caught in the wire and building up and causing the heating issue. Once the vent was cleared the unit heated up to 225?. The unit is operating as designed and no parts were installed.

Arrived on site to test unit for broken dispenser. Relaxed dispenser test unit and unit test good job complete. W11705150

Arrived onsite and found unit operating with failed external drain pump causing failure to power and cycle. Replaced external drain pump. Unit is now operating as designed. All checks good.

"On arrival verified complaint of leak. Ran unit and found water coming from right side, after further inspection found a crack in back right top corner of tub. Unit will need a tub replacement. Ordering W10909756 and office to reschedule due to part availability ; ordrng 1 W10909756 (Tub)"

Arrived onsite for dryer with a broken or missing knob. Found timer locked up and knob shaft cracked because of the timer being locked up. I replaced the timer and knob and tested the dryer. All is working as designed. New timer came with knob. Job complete. INSTALLED W11685947 TIMER.

Arrived onsite for unit operating with Mia wiring error code f9e0 following a power outage blip. Started diagnostics by resetting power with 5 minute rest. Unit is now operating as designed. Reset resolved all symptoms. No parts.

Arrived on site for washer showing f7e1. Upon arrival confirmed issue and found capacitor broken. Replaced it w11395618. Found washer working as designed with no leaks. Call complete

"Arrived on site for refrigerator not cooling, upon arrival found dye around evap coil, Precooler lokring, and drip pan. Found unit has sealed system leak. Ordering W11546692 evap, W11580057 compressor, WPW10143759 uv drier, W10913906 access valve, W11678305 Precooler. Office to reschedule once availability of parts is known; ordrng 1 W11546692 (Evap) and 1 W11580057 (Compressor) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve) and 1 W11678305 (Precooler)"

On arrival verfied complaint of unit not lighting. Had customer show me usage of the unit and customer would spin past the igniter at times causing failed ignition. Advised customer to turn knob to the ignition point and then adjust to desired temp. Checked all valves and they are currently functioning as designed. Job complete no gas leaks detected. No parts installed.

On arrival verified complaint of unit not shutting door completely. Customer states slight bump of the door and it falls open enough to disengage the latch switch. On inspection for hing spring is soft and will need to be replaced. Ordering left W11700313 and right hinge W11699927. Rescheduled for 6/11; ordrng 1 W11700313 (Left hinge) and 1 W11699927 (Right hinge)

"Arrived on site for dishwasher not heating . Ran diagnostics got 4-2 . Ran resistance test . Found element was not connected on right hand side . Reconnected lead . Erased error codes and ran test wash . All checked normal. No water leaks detected, no parts installed . Job complete"

"Arrived on site to replace pump diagnosed on previous trip. Replaced pump, tested unit, unit drained when being plugged in successfully but lid wouldnt lock in diagnostic. Replaced latch, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11513248 W11626077"

Arrived on site to inspect unit for broken bail arm on ice maker. Upon closer inspection found lower coupling that spins bail arm within ice container the teeth had broken off now its is just spinning without catching arm to release ice. Will need to order bottom coupling and return. Rescheduled for 6/11; ordrng 1 WP2220458 (Bottom coupling) and 1 W11512399 (Valve)

"Arrived on site. Found a defective fresh food light switch,replaced switch tested switch operation good. Used w11123941"

"Arrived on site for door opens too fast. Upon arrival, inspected unit and found spring out of place. Secured spring. Test unit and operates correctly. Job complete. No parts needed"

"Arrived on site for a range that is not heating properly in the oven. Inspected unit and work area. The customer stated that he does not use his oven very often and that every time hes used this unit since it was delivered, it takes 45 minutes to get to 180?F to 200?F. He also stated that his burners dont really work as well either. I cant access to the terminal block and found the power cord improperly installed. I found the black line 1 connector from the plug attached to the neutral of the range, and the neutral plug connector attached to the line 1 side on the unit. I disconnected power and properly installed the connectors. I plug the unit in and check voltage and polarity and found them to be correct. We tested all burners and the oven and found everything working and operating as designed. Call complete. No parts were installed."

"KCGC506JSS00 Arrived on site for gas smell. Upon arrival, customer mentioned she bumped on one of the burner knobs and it would start on its own. Inspected stem and sleeve on the knobs and all checks good. Explained to customer to make sure after any activity in the kitchen to check the knob position to make sure its in the off position after use. Unit is functioning as designed. No parts replaced"

"WRS555SIHZ08 Arrived to inspect cooling issue. I found the evaporator completely plugged with frost and there were no signs of solid ice, denoting a defrost had never been attempted by the software. Step five showed the defrost sensor as an open line and after several minutes with the door open during diagnostics, the sensor made contact on its own, without disturbing the general area or cover. Manual defrost reveled the system worked and thermography verified the presence of heat within the element. During inspection, I did access the main control and may have affected the sensor. I was able to remove the evaporator cover and found the connector encased in ice. I do not know if the connection simply corrected on its own, or if the harness and associated connections within the lower unit area were the cause. I elected to defrost the unit and advised the customer to contact us if issues persist. The evaporator fan motor was very loud and I removed and replaced. Both outer, lower door corners had significant gapping and I filled with MFG provided silicone. No leaks observed during service."

"Arrived on site to diagnose chest freezer with risk of explosion concern. On arrival found customer had 2 chest freezer in the living room unplugged. When I asked regarding the concern, customer informed me the red light on the panel would come on. I showed them the use and card guide and explained this was just an indicator that temp was not low enough. Customer said unit does cool / freeze. Advised the explosion sticker is due to the type of refrigerant used, and should not be a problem. Customer was told that the red light was an indication of a failure, but this is not necessarily true. Advised to keep running the unit if it's cooling and there is no safety concern. Called findings into safety. Call completed."

"Arrived on site to diagnose range popping the breaker when using lower oven bake. Examined unit and tested. Found breaker tripped after about a minute in preheat. Advised customer on how to dry out elements per service pointer. Put unit on broil for 15 minutes, and switched back to bake. Unit no longer tripped breaker. Voltage and polarity good. Advised to do this a couple of times and elements should no longer trip breaker. If issue returns after drying out elements, I advised to have breaker (GFCI) updates to resolve GFCI nuisance tripping. Unit working as designed. Repair completed."

"Arrived on site to test unit for grinding noise,tested unit found shift actuator not disengaging properly causing cam to grind, replaced cam and actuator from job 414984 and tested, unit is now running as designed no leaks detected job complete installed W10721967, W11481722"

Arrived on site to test unit for leaking. Found valve needed replaced. Replaced valve(W11267102). Unit now working as designed. No leaks detected. Job complete.

Arrived on site to diagnose dishwasher not dispensing soap. Tested unit and found dispenser is not opening. Removed front panel and found solenoid is not hitting the plastic arm on the dispenser anymore. Replaced dispenser and tested unit. Verified proper operation with no water leaks found. Parts used - W11412300

"Arrived on site for washer not putting enough water for wash . Tenent would have to reset unit couple times before it would fill normal . Nomerrro codes . Rotor is making weird noise and jerking around .unit is stacked in closet . Ordering second man, stator,rotor ,bolt . Also control and wl switch if needed . No parts installed . Call to set return ; ordrng 1 W11549931 (Control) and 1 W11456953 (Pressure hose) and 1 W11354541 (Stator) and 1 W11314361 (Rotor) and 1 Rotorscrew and 1 2ndman"

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the RC door mullion and ice bin door and tested operations. The ice bin door is closing/sealing properly and the RC door mullion is closing and sealing properly, as well (photo). No water leaks observed during service, job completed. W11679939, W10849525"

"WFG320M0MS0 Arroved to inspect fire in oven. I found debris had spilled into the lower part of the oven, within the burner chamber. The debris had caught on fire and then self extinguished. I removed the remnants of the debris and then set the air shutter correctly. The unit operated as designed, no gas leaks detected during service."

Arrived onsite for refrigerator not making ice. I took the temp on the freezer and found it to be sitting at 3 degrees. The thermistor for the icemaker to be reading warmer than harvest temp causing it to not harvest. I replaced the icemaker and it is now operating as designed. No water leaks present at the time of service. Call complete. INSTALLED W10873791 Icemaker.

"Arrived on site to diagnose dryer that was not fully drying clothes. Customer says when the unit will tumble and stop drying and sensing. Ran unit and verified unit is heating and all mechanical functions working properly. Advised to install and update app, also to make sure loads are contacting the sensor bars. Customer so advised to try timed dry. If loads don't fully dry recommended having vent checked and cleaned. No parts used. Call completed."

"Arrived onsite for a refrigerator not cooling and no lights working. I found no voltage out of the main control to anything. I replaced the main control and tested finding voltage to the compressor and condenser fan but neither would run. I used my test start device and the compressor started. I had 123VAC to the condenser fan but it wasnt running. I had voltage to the lights but they were burned out. I ran diagnostics and found the icemaker and fill valve working but the evaporator fan motor wasnt running during its test. Ordering W11578915 Motor-Cond, WP2315549 Evap-Motor, & 2EA W11602886 Light module. Marking the prescreen parts as UORV. RS for Tue 6/11/2024. INSTALLED W11566891 CONTROL HV.; ordrng 1 W11578915 (Motor- Cond) and 1 WP2315549 (Evap-Motor) and 2 W11602886 (Light Module)s"

"Arrived on site to test unit for getting stuck on sensing. Ran diagnostic cycle, unit filled and when it went to agitate UI went black and shutdown cycle. Replaced control (W11498796), capacitor (W11395618), and splutch assembly (W10721967). Ran another diagnostic cycle, unit went through cycle with all components engaging properly. Started a quick wash cycle to verify, unit filled very slowly and before agitation, UI once again went black and unit started to drain. Contacted techline to document SR#7739238941, per techline when unit does not fill to a certain level in a certain time period unit will shut down. Will need to order valve and additional parts to ensure completion. Ordering parts, rescheduled for 06/11. Customer would like an earlier appointment if cancellation occurs.; ordrng 1 W11210459 (Valve) and 1 W11233718 (Harness)"

Arrived on site to test unit for oven not working. Test unit and found breaker to unit was turned off. Turned breaker back on test unit and unit test good by pre heating oven to 350? job complete.

Arrived onsite and found unit operating with incomplete fresh food pan defrost causing ongoing leaking. Advised customer on manual defrost of the pan to resolve as opposed to the risks of a more invasive solution. Detailed method for thawing pan using open fridge doors and fan to turn the air and wick the moisture. Installed evap pan shim with non part supplies. No further repairs recommended at this time. AEX warranty on prior service same symptom.

Arrived on site to replace blower. Replaced blower for big oven test unit and unit test good job complete. W11248652

"Arrived on site to inspect unit for not dispensing water found diffuser and thermistor not responding. Replaced diffuser and thermistor, while checking unit found evap fan motor wasnt running either will need to order motor and return. Rescheduled for 6/11. USED W11380595 WPW10384183; ordrng 1 WP2315549 (Evap fan motor)"

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the evaporator cover, duct, and air tower. I found ice buildup in the air return channels and steamed out the ice. Tested the unit and found the unit working and operating as designed. Call complete."

"Arrived on site for washer making noise. Found no errors. Ran diagnostics and found actuator made loud noise, evidence of flakes from belt. Removed cam and confirmed black oil leaking from gearcase. Removed agitator and found signs of teeth rusting. Replaced washplate, gearcase, belt, splutch and actuator. Recalibrated. Verified operation. Call complete. W11449840, W11481722, W11239857, W10721967, W10752283"

"Arrived on site for dryer making noise. Confirmed noise is coming from blower. Removed top panel and front panel. Blower does not separate from motor and still spins freezing. Ordering motor, blowers and kit. Reset for wed pm. On. Same time if possible. ; ordrng 1 W11549461 (Motor) and 1 4392067 (Kit)"

Arrived on site to diagnose microwave oven combo with issues of microwave door not fully closing / triggering interlocks. Made minor adjustments to hinge and also found right interlock loose. Replaced right interlock and verified proper function. Repair completed. Parts used - W11033422.