Service History 317

Near Lockhart, TX 78644
Luis
Job Details: 11/25/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site for no ice. Ran diagnostics,optics passed,weak air flow from ice box fan,no errors on icemaker,ran harvest test passed,ran fill no water entering icemaker. Removed housing,found frozen fill tube,checked ohm reading diagnosed a defective heater assembly,defrost fill tube reassembled unit ran fill test passed. Ran fast ice,fan powering on strong unit will need a new main control and heater assembly, due to main control not sending correct voltage to fan.; ordrng 1 W10843055 (CONTROL) and 1 W11087201 (HEATER)"
Near Austin, TX 78717
Wesley
Job Details: 11/25/2020
WASHER WHIRLPOOL WTW5000DW3 Arrived onsite and replaced control because unit tripped in standby. And would sometimes trip at end of cycle. Also advised that gif I breakers are not compatible with unit. All checks good.
Near Spicewood, TX 78669
Brandon
Job Details: 11/25/2020
DRYER GE DCSR473ET6WW "Arrived on site for customer complaint of noise issue, ran unit, no noise, I lubricated rear bearings and idler shaft. Unit tested good."
Near Austin, TX 78759
David
Job Details: 11/25/2020
REFRIGERATOR WHIRLPOOL GSC25C6EYY02 "Arrived on site to follow up on refrigerator that is not dispensing water. On arrival tested unit and could not reproduce issue. Tested fill 40+ times, open and closed doors and could not reproduce. Ran it for short and long periods of time with no issues. Advised customer to try 3 things if it comes back. First is to free up the air channel gaps on all shelves to make sure air can flow smoothly. Next if issue starts, customer is to remove filter and run without filter to see if there is loose sediment in filter (or replace). Third is to open and close freezer door several times. If opening and closing door solves issue then we have a break / short in the door wiring and unit will need a door. Customer will follow up if all troubleshooting steps do not affect it.
Near Austin, TX 78744
Kevin
Job Details: 11/25/2020
REFRIGERATOR WHIRLPOOL WRF535SMBM00 "Arrived on site and inspected refrigerator and found customer is still experiencing freezing in fresh food section, replaced thermistor in ceiling and also found freezer evaporator drain is clogged frozen and there is a sheet of ice in the freezer, took pictures. Cleared drain and removed ice and recommended that customer keep freezer area and gasket clean. No water leaks detected at time of service, job complete."
Near Taylor, TX 76574
Andy
Job Details: 11/25/2020
WASHER WHIRLPOOL WTW5000DW1 Arrived on site for washer not operating properly. Tested and inspected unit and found failed inlet valve. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Georgetown, TX 78628
Kayman
Job Details: 11/25/2020
REFRIGERATOR WHIRLPOOL WRF997SDDM00 Arrived onsite for refrigerator that fills the ice tray after calling for water at the dispenser. Upon inspection I found that when you dispense water the dual valve would stay on and fill the ice maker tray and leak out of the front. I could also hear a chatter coming from the dual valve. I recommended replacing that dual valve. I replaced the valve and tested the unit. The unit no longer fills the ice maker while dispensing at the door. No leaks detected during time of service. Job complete.
Near Austin, TX 78737
Leonardo
Job Details: 11/25/2020
VENTHOOD WHIRLPOOL WVW7336JS0 Arrived on site to test unit for damaged chimney. Ordering new chimney will need 2 man job office to reschedule. ; ordrng 1 2MANJOB (2 MAN JOB )
Near Bertram, TX 78605
Jonathan
Job Details: 11/25/2020
COOKTOP WHIRLPOOL WGE745C0FS00 Arrived on site for cooktop that broke. Arrived on site and found thermal break. Uninstalled old cooktop and installed new one. Tested unit and working as designed. Call complete.
Near Austin, TX 78728
David S
Job Details: 11/25/2020
REFRIGERATOR MAYTAG MFI2570FEZ07 Arrived on site for insulation coming out of the fridge door. I inspected the unit and work area. I found the spray insulation coming out from the factory. I removed and cleaned the underside of the door where the insulation was coming out of. I found the right side fridge door switch not operating appropriately. I replaced the switch W11396033 with one I had on hand. Job complete.
Near Austin, TX 78725
Jacob
Job Details: 11/25/2020
FREEZER WHIRLPOOL WRX735SDBM00 Arrived onsite for unit having frost buildup. Looked at freezer. Saw frost buildup inside the unit. Door is sealing correctly. Went ahead and used silicone from truck stock to seal around the cabinet In freezer. Also let customer know to allow unit to thaw for 24hrs for better results. No issues at this time. Job complete
Near Taylor, TX 76574
Andy
Job Details: 11/25/2020
DRYER WHIRLPOOL WED4815EW1 Arrived on site for dryer still not operating properly. Tested unit about 20 times while testing voltage and unit worked properly every time and voltage was good every time. Called tech line and spoke with Chris (SR# 7729364328) Made aware of stated issue and what was found and what has been done previously and what was found with voltage previously. Was instructed to make sure power cord was good and if so it is house voltage issue. Checked power cord and power cord is good. Is house voltage issue. No other repairs are are to be done at this time.
Near Austin, TX 78717
Kayman
Job Details: 11/25/2020
MICROWAVE WHIRLPOOL WOC54EC0HS01 Arrived onsite to install previously diagnosed parts. I installed the microwave control and main control. I tested the ovens sensor and it tested good. After the repair I tested the unit and it is working as designed at this time. Job complete.
Near Elgin, TX 78621
Andy
Job Details: 11/25/2020
RANGE WHIRLPOOL WFG320M0BS3 "Arrived on site for range not operating. Upon arrival tested and inspected unit and found gas supply is a very small propane tank. Called tech line (SR# 7729363403) and was instructed that issue appears to be gas supply issues. Instructed customer on this. Also found gas leak from supply hose, shut gas off at valve and instructed customer on this and that licensed plumber will need to install new supply hose and not to turn valve on until done. No repairs are needed at this time."
Near Austin, TX 78732
David
Job Details: 11/25/2020
DISHWASHER KITCHENAID KDTM354DSS4 "Arrived on site to diagnose dishwasher leaking from unit. Ran unit in diagnostics and found no codes. When unit started running wash cycle I could see water dripping from the tub and sump seal on the front. Replaced sump and motor and used a bead of silicon on the problem area. Retested unit for 10 mins post repair and did not see water come back. Unit is working as designed. I left the toe cover off and advised the customer to watch the unit the next couple of cycles since the leak wasn’t always visible. No water leaks at time of service, call complete."
Near Austin, TX 78748
Robert
Job Details: 11/25/2020
WASHER WHIRLPOOL WFW560CHW0 Arrived on job for complaints of noise. Leveled washer removed front for inspection of cavity no visible cause. Secured all loose or possible objects.
Near Cedar Park, TX 78613
Wesley
Job Details: 11/25/2020
REFRIGERATOR WHIRLPOOL WRF989SDAB02 Arrived onsite and found unit not cycling compressor. Reset unit and began to cool again. Advised customer on repair.
Near Austin, TX 78705
Jacob
Job Details: 11/25/2020
WASHER UNKNOWN MAH2400AWW Arrived onsite for unit not complete it cycles. Customer started the unit as they usually would. Unit filled with water. But would not advance past the fill. Unit did drain and unlocked after turning off the unit and putting it into drain mode.
Near Andice, TX 78628
Lou
Job Details: 11/25/2020
MICROWAVE WHIRLPOOL WMH31017HS2
Near Hutto, TX 78634
Andy
Job Details: 11/25/2020
MICROWAVE WHIRLPOOL WMH78019HB3 Arrived on site for microwave not heating and fan not coming on on it’s own when cooking on range. Tested and inspected unit and found failed control. Ordering needed part as well as associated parts in case needed. Office to schedule return trip.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10536989 (thermistor) and 1 W10561770 (capactr-mg) and 1 W10591803 (thrmst-fix) and 2 W11187757 (interlock)s and 1 W11196118 (door/mw) and 1 W11230995 (magnetron) and 1 W11256462 (diode) and 1 W11284468 (cntrl-elec) and 1 W11371718 (TRANSFORMER ) and 1 WPW10571554 (chamber)
Near Buda, TX 78610
Leonardo
Job Details: 11/25/2020
RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site to test unit for oven not igniting after pre heating. Test unit and found bad control board and module and sensor. Ordering all parts office to reschedule. ; ordrng 1 W10833885 (SENSOR) and 1 W11162730 (SPARK MODULE ) and 1 W11258611 (CONTROL)
Near Kingsbury, TX 78638
Luis
Job Details: 11/25/2020
REFRIGERATOR KITCHENAID KRFC302EBS00 "Arrived on site for no cool. Compressor attempting to power on compressor will not power on,replaced compressor,found prev tech welded filter drier closed,replaced filter drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good,checked frost pattern good,checked both compartments no traces of dye."
Near Buda, TX 78610
Luis
Job Details: 11/25/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM01 "Arrived on site for water leaking. Found water dripping from dispenser after dispensing water,removed ui adjusted tube and housing tested water dispenser unit working as designed.
Near Burnet, TX 78611
Jonathan
Job Details: 11/25/2020
DISHWASHER GE GLD4160M15SS Arrived on site to install previous diagnosed parts. Removed failed dish racks and installed new. Tested dish rack operation. Customer water was off at time of service. Job completed
Near Cedar Park, TX 78613
Wesley
Job Details: 11/25/2020
WASHER GE GTW460ASJ5WW Arrived onsite and found unit lid leak not lock. Will need lid lock assembly. Ordering lid lock assembly to repair. ; ordrng 1 WH01X27954 (LID LOCK)
Near Burnet, TX 78611
Jonathan
Job Details: 11/25/2020
REFRIGERATOR WHIRLPOOL KRMF706ESS00 Arrived on site for refrigerator that would not stop running. Upon arrival we ran service diagnostics test and found the unit working as designed. Spoke with customer who stated he was unsure if the fan was supposed to consistently run on the unit. We advised customer on user guide for the how the unit will run. Call complete.
Near Dripping Springs, TX 78620
Brandon
Job Details: 11/25/2020
WASHER WHIRLPOOL WTW5000DW3 "Arrived on site for customer complaint of unit not finishing cycle, found failed cold water valve, I replaced valve, unit tested good."
Near Burnet, TX 78611
Jonathan
Job Details: 11/25/2020
DRYER WHIRLPOOL WED8000DW4 Arrived on site dryer not heating. Started test cycle and found no heat at all. Gained access to heat element and found it was open and bad. Tested thermostats and tested good. Removed and replaced heating element. Put unit back into test cycle and found unit working as designed. Call complete.
Near Liberty Hill, TX 78642
Tommy
Job Details: 11/25/2020
OVEN WHIRLPOOL WOD51EC0HS00 Arrived onsite for previously diagnosed parts. Replaced both controls as both weren’t operating correctly. Replaced and tested unit. Unit tested good preheated correctly with no error codes. Job Completed.
Near Killeen, TX 76549
Al
Job Details: 11/25/2020
OVEN WHIRLPOOL WFE550S0HZ1 Arrived to install previously ordered part. R&R the main harness and unit tested as designed to customers satisfaction. Job completed.
Near The Hills, TX 78738
Robert
Job Details: 11/25/2020
REFRIGERATOR KITCHENAID KRSC503ESS00 Arrived on job for complaints of dispensing water and ice same time. Ordered pad and harness; ordrng 1 W10342760 (harns-wire)
Near Austin, TX 78701
Scott
Job Details: 11/25/2020
WASHER WHIRLPOOL WFW560CHW0 Arrived on site for washer leaking . Replaced dispenser and both valves . Ran diagnostics and a quick wash cycle . No water leaks detected at time of service. Job complete .
Near Georgetown, TX 78628
Lou
Job Details: 11/25/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site to inspect refrigerator ice build up in the RC section. Upon further inspection, the customer had the unit unplugged and pulled out from the wall. I inspected the drain tube for clogging and it was cleared and sealed from previous repair. Removed the shelving and inspected the din pan and it’s shimmed and level. Removed the toeplate to level the the unit as its tilted to the left slightly and found the condenser coils covered in debris. Removed the debris from the condenser coils and toeplate and tested the unit. Unit is beginning to cool. Customer advised they tested the ice maker in diagnostics and feel they messed it up. I tested the ice maker in test #58 and the thermistor is reading correctly as it’s showing warmer than harvest temps which would be correct as the unit has been turned off. Tested #57-harvest and it operated as designed. Didn’t test fill tube as there’s already water in the tray. Tested the IM fan and it’s opera
Near Austin, TX 78701
Scott
Job Details: 11/25/2020
WASHER WHIRLPOOL WFW560CHW0 "Arrived on site for washer leaking . Ordering hose ,dispenser ,2 man . Call to set return; ordrng 1 2MAN and 1 W11316604 (HOSE ) and 1 W11465532 (DISPENSER )"
Near Buda, TX 78610
Andrew
Job Details: 11/25/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Arrived on site to replace ice maker and shim the drip pan. Installed ice maker, tested unit, ice maker did harvest successfully. Installed shims on drip pan made it nice and level. Tested drip pan with water and water is now draining as designed. No leaks detected.
Near Austin, TX 78734
Robert
Job Details: 11/25/2020
DRYER KENMORE 796.8107331 Arrived on job to replace previously diagnosed parts. After replacement test operation.
Near Round Rock, TX 78664
Jimmy J.
Job Details: 11/25/2020
DRYER WHIRLPOOL WED9500TW0 "Arrived on site for When trying to start a drying cycle, the drum does not start rotating/CAN HEAR DOOR LOCK BUT DRUM never starts - heard a popping when it stopped working. Returned to install previously diagnosed parts. Removed old belt and vacuumed out dryer due to heavy lent. Installed new belt and dryer is operating as designed.
Near Austin, TX 78704
Scott
Job Details: 11/25/2020
REFRIGERATOR KITCHENAID KRFC704FSS00 "Arrived on site and swapped apex fridge with new unit . All checks normal , no water leaks detected at time of service. Job complete . ."
Near Round Rock, TX 78681
Tommy
Job Details: 11/25/2020
DRYER WHIRLPOOL MGD6000AW1 Arrived onsite for lint screen stuck in dryer. Arrived onsite found lint screen in backward and forced in jammed. Took lint screen apart. Found lint screen lightly damaged on plastic pieces. But placed back together and tested unit. Unit tested good. Job Completed.
Near Austin, TX 78758
Matthew
Job Details: 11/25/2020
RANGE MAYTAG MGR6600FZ0 Arrived onsite for oven not reaching set temperature. Tested unit at 425 degrees. During preheat oven exceeded target temperature as designed. After preheat temperature cycle averaged target temp of 425. Customer was using in oven thermometer that was not accurately reading internal temperature. Also customer must allow unit to complete preheat before opening oven to put food in. Unit is functioning properly. Job complete
Near Georgetown, TX 78633
Kayman
Job Details: 11/25/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived onsite for refrigerator making abnormal noises. Upon arrival I was able to confirm an abnormal rattling noise from back right side of the unit where the compressor is located. I accessed the compressor but could not recreate the noise once the unit was pulled out I added a sound pad from my truck stock (W11113654) and wedged it between the compressor and chassis. Once I pushed the unit back into place I did not hear any abnormal noises. Job complete.
Near Granger, TX 76530
Jimmy J.
Job Details: 11/25/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived on site for Lower ice maker still not working ICE MAKER-NOT MAKING ICE/MAKING ICE SLOWLYRemoved valve and installed new valve. Used jumper to ensure water was coming into mold. Water cycled into mold as designed. No leaks detected. Job completed.
Near Round Rock, TX 78664
Jimmy J.
Job Details: 11/25/2020
DISHWASHER WHIRLPOOL KDPE234GPS0 Arrived on site for Ran cycle and dishwasher wouldn?t drain. Emptied manually and checked filters. Then ran again and dishwasher started leaking. Removed kick plate and found drain hose line disconnected. Reconnected drain hose to drain pump and ran diagnostics. No error codes came on. Still not draining and drain pump was clicking and making a ratcheting noise. Replaced drain pump and ran another diagnostics and still not draining. Clicking and ratcheting noise was gone. Customer recently installed a new disposal and failed to punch in the knockout. Punched in knockout and set to drain. Dishwasher draining as designed. No leaks detected. Job completed.
Near Hutto, TX 78634
Kayman
Job Details: 11/25/2020
MICROWAVE WHIRLPOOL WMH78019HZ3 Arrived onsite to diagnose microwave with convection issues. Upon arrival I spoke to techline who had me check temps then go ahead and replace the convection sensor and thermistor as well as the main control. Upon replacing the convection thermistor I found the convection fan motor sitting loose on the cavity. I tested the windings on the motor and they did not show correct resistance. The unit will need a new fan motor and blade for repair. Customer request. Ordering convect fan assembly (WPW10571554) . . ; ordrng 1 WPW10571554 (chamber)
Near Georgetown, TX 78626
Tommy
Job Details: 11/25/2020
REFRIGERATOR WHIRLPOOL GSC25C6EYY03 Arrived onsite for unit still freezing. Upon arrival found unit has diffuser door damaged. Replaced diffuser door so door could shut and open accordingly. Unit is operating as designed. Job Completed.
Near Austin, TX 78745
Kevin
Job Details: 11/25/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Arrived on site and replaced damper in fresh food section diagnosed on previous visit, after replacement new damper opened immediately and is working properly. Job complete"
Near Cedar Park, TX 78613
Lou
Job Details: 11/25/2020
REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Arrived on site to install previously diagnosed and ordered part. Due to the defrost thermistor failure, I removed and replaced the harness/thermistor and removed the small amount of frost and tested. Unit is operating as designed. No water leaks observed during service, job completed.
Near Burnet, TX 78611
Jonathan
Job Details: 11/25/2020
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site for washer not completing cycle. Inspected unit and work area. Performed diagnostics mode and checked fault codes. Found error F8 E1 and and ran the hot water valve and found it working as designed, then ran the cold water valve and found it trickling out. Confirmed failure I manual test mode and need to replace inlet valve. Advised customer on user guide for rebalancing load. Ordering valve and returning for service ; ordrng 1 W11210459 (VALVE)"
Near Pflugerville, TX 78660
David S
Job Details: 11/25/2020
RANGE WHIRLPOOL WFG525S0JS0 Arrived on site for rr burner not lighting properly. I inspected the unit and work area. I found the flame inconsistent. I replaced the burner head and it is now lighting properly. I spoke to the customer about the unit and how the bake and broil operate. Job complete.
Near Georgetown, TX 78628
Lou
Job Details: 11/25/2020
WASHER WHIRLPOOL MVW7232HW0 "Arrived on site to inspect washer lid lock3d and non-responsive. Upon further inspection, I found the unit with clothing in the basket, lid locked and the control would not respond to being placed in diagnostics. I checked the breaker and it is good. Lifted the top panel and customer removed clothing. Removed console and found the main control diagnostic LED not on. Tested voltage to the cool and got 125V. Tested VDC at the J14 pin and only got .7VDC from J14-1 to J14-4 when it should be reading +12.7VDC. I advised this customer of my findings and that the control is currently out of stock with no estimated arrival time/date. I am ordering the main control and office to schedule return service. I recommended that the customer contact Whirlpool for assistance in the meantime. No water leaks observed during service and unit left unplugged and water turned off to unit for safety.; ordrng 1 W11419171 (MAIN CONTROL)"
Near Pflugerville, TX 78660
David S
Job Details: 11/25/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived in site to install previous diagnosed parts. I gained access to the fresh food section evap drip pan, I shimmed the pan so that it is now level and will drain properly. I gained access to the freezer evaporator and found it without a frost pattern and with an ice ball at the cap tube. I reassembled the unit. I spoke to the customer about the unit, and repair. They have a leak or a restriction at the freezer evaporator. The sealed system repair is still under warranty. I am ordering a compressor, fc evaporator, and I’ve dryer. The office will reschedule when we have an eta on the parts.; ordrng 1 2HOUR (2 HOUR ) and 1 SEALEDSYSTEM (SEALED SYSTEM ) and 1 W10832994 (COMPRESSOR) and 1 WPW10143759 (UV DRYER) and 1 WPW10608485 (EVAP)"
Near Liberty Hill, TX 78642
Tommy
Job Details: 11/25/2020
REFRIGERATOR FRIGIDAIRE FRS26KR4DB8 Arrived onsite for door not closing correctly. Upon arrival found unit closer plate on rc side had fallen off. SD quick pic for part. Office to reschedule.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 PS976594
Near Manor, TX 78653
Matthew
Job Details: 11/25/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived onsite to replace ice maker. While disassembling unit found freezer door wire harness damaged. Took picture in SD pics. The broken wire was hidden behind tape. Will need to order and replace the freezer door. Ordering LW11026425 stainless steel freezer door. Office to reschedule. ; ordrng 1 LW11026425 (dor-fip)
Near Austin, TX 78731
Kevin
Job Details: 11/25/2020
REFRIGERATOR KITCHENAID KRSF505ESS01 "Arrived on site and sound icemaker tray is broken, wiring homeless was loose and sell it its way. Took one picture. Corrected wiring harness but will need a new icemaker.; ordrng 1 W10873791 (Icemaker)"
Near Georgetown, TX 78633
Cliff
Job Details: 11/25/2020
RANGE WHIRLPOOL WFG550S0HZ2 Spoke to builder and found trim on top of oven door damaged. Trim will need to be replaced to complete repairs. Office to set a return appointment.; ordrng 1 W11096161 (trim-vent)
Near Spicewood, TX 78669
Brandon
Job Details: 11/25/2020
WASHER MAYTAG MVWX655DW1 "Arrived on site for customer complaint of unit not spinning l ran diagnostics tests, hot and cold valve, drain pump, agitation, and spin all tested good. I calibrated unit, tested good."
Near Georgetown, TX 78633
Cliff
Job Details: 11/25/2020
RANGE WHIRLPOOL WFG550S0HZ2 Spoke with builder and found trim on top of oven door is damaged. Trim will need to be replaced to complete repairs. Office to set a return appointment.; ordrng 1 W11096161 (trim-vent)
Near Pflugerville, TX 78660
David S
Job Details: 11/25/2020
REFRIGERATOR WHIRLPOOL WRT549SZDM01 "Arrive on site for fridge not cooling. I inspected the unit and work area.I found the unit off. I plugged the unit back in. I let the unit run for 20 minuets and found a partial frost pattern on the evaporator. I am ordering a compressor W11126760, evap W10836706, UV dryer W10843121, and sealed system. The office will reschedule. ; ordrng 1 SEALEDSYSTEM (SEALED SYSTEM ) and 1 W10836706 (EVAP) and 1 W10843121 (UV DRYER ) and 1 W11126760 (COMPRESSOR )"
Near Austin, TX 78726
David
Job Details: 11/25/2020
OVEN GE ZEK938SF6SS "Arrived on site to diagnose oven with F0 error. Found F0 error is stuck / shorted key on GE ovens. Power cycling the unit will reset it for a short period of time before the error comes back.
Near Austin, TX 78738
Robert
Job Details: 11/25/2020
ICE MACHINE KITCHENAID KUIS18NNXB2 Arrived on job to replace previously diagnosed parts. After replacement test operation.
Near Austin, TX 78745
Kevin
Job Details: 11/25/2020
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site and found igniter is not connected properly. Harness is loose, after correcting also inspected oven for aroma during bake cycle, set oven to preheat and it ignited properly. Took 1 picture of flame with igniter glowing, oven reached pre heat temperature in expected amount of time. Did not find any excessive smell during operation. Smell Customer is experiencing is likely internal oven surfaces seasoning. Oven is operating as intended, job complete"
Near Austin, TX 78750
David
Job Details: 11/25/2020
COOKTOP WHIRLPOOL KICU509XBL00 Arrived on site to diagnose cooktop throwing error. Found unit throwing an F47 error for miscommunication between UI and control. Fuse is good as is power. Ordering Ui and module to resolve. Office to reschedule. ; ordrng 1 W10857232 (module) and 1 WPW10396615 (display)
Near Hutto, TX 78634
Jimmy J.
Job Details: 11/25/2020
RANGE WHIRLPOOL WFG320M0BB2 Arrived on site for Range door seal falling apart. Seal was cracked and broken. Removed original seal and installed new seal. Oven door was not assembled correctly and glass was bowing out a tad. Adjusted door and glass is now sitting properly in door. Job completed.
Near Hutto, TX 78634
Jimmy J.
Job Details: 11/25/2020
DISHWASHER WHIRLPOOL WDF330PAHB2 Arrived on site for DW door seal & rack wheels came off. Gasket inside outer cavity that door presses against was coming loose. Re-secured gasket into cavity. Bottom rack front right roller wheel assembly had popped off. Installed roller wheel assembly onto the bottom front right side and rack slides in and out as designed. Job completed
Near Austin, TX 78752
Jacob
Job Details: 11/25/2020
WASHER WHIRLPOOL WET4027HW0 "Arrived onsite for unit not starting or no power. Flipped the breaker, plugged unit in. Tested unit. Unit test good. No issues at this time. Job complete"
Near Austin, TX 78727
David
Job Details: 11/25/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Arrived on site to install previously diagnosed parts and follow up on ice melting issue. Found temps are good, temp is high in ice box of 37, and ice box fan is not coming on. Called tech line SR7729365457, who informed me that fan is controlled by Ui. They let me know there is a kit out with an updated UI and PCB, and we can also install the updated adapter with the extra ice box fan. Ordering parts, ; ordrng 1 AUTHO (AUTHO) and 1 W10789393 (cntrl-elec) and 1 W10864518 (adapter)"
Near Pflugerville, TX 78660
Matthew
Job Details: 11/25/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived onsite for dishwasher leaking. Upon inspection found gasket loose and not correctly set into groove. Reset gasket to insure good seal and tested unit. Unit is functioning properly. No leaks present at this time. Job complete
Near Leander, TX 78641
Tommy
Job Details: 11/25/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived onsite for ice maker still not making ice. Upon arrival found freezer was above 12 degrees and wasn’t making ice due to this. Found freezer door gasket on left side not aligned. Aligned gasket. Double checked ice maker connections. Tested ice maker through harvest, motor and fill. Found unit operating as designed. Job Completed."
Near Austin, TX 78737
Kevin
Job Details: 11/25/2020
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site and inspected washer and found saved error code F5E2, ran a diagnostic cycle and at this time door latch operated properly. Replaced door latch and went over load and go operations with customer, wash expectations, and detergent usage. No water leaks from connections at time of service, job complete."
Near Pflugerville, TX 78660
David S
Job Details: 11/25/2020
DISHWASHER WHIRLPOOL WDF540PADM3 Arrived on site for top rack falling off. I inspected the unit and work area. I found the track stops missing. I installed new track stops. The top rack is now working as designed. Job complete.
Near West Lake Hills, TX 78746
Kevin
Job Details: 11/25/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 "As stated on previous visit a new freezer door will be needed, this was already diagnosed as a possibility if gasket did not correct issue; ordrng 1 W10821330 (Freezer door)"
Near Briarcliff, TX 78669
Brandon
Job Details: 11/25/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site for customer complaint of lights in fresh food section no working found failed module, I replaced module, unit tested good."
Near Georgetown, TX 78633
Cliff
Job Details: 11/25/2020
WASHER WHIRLPOOL WFW5620HW0 Arrived on site to diagnose a washing machine that is not responding to input. Upon arrival found control panel non-responsive. Reset unit through diagnostics and found all is now functioning properly. No further repairs are needed and no leaks were found at time of service.
Near Austin, TX 78722
Jacob
Job Details: 11/25/2020
OVEN WHIRLPOOL KOCE507ESS09 Arrived onsite for unit not heating. Pulled unit out of the wall. Found that TOD didn’t give continuity. Ordered part. Rescheduled with customer. ; ordrng 1 WP4449751 (thrmst-fix)
Near Elgin, TX 78621
Andy
Job Details: 11/25/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived on site for refrigerator leaking from filter area. Tested and inspected unit and found failed reservoir. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Georgetown, TX 78633
Kayman
Job Details: 11/25/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived onsite for refrigerator with RC door that won’t close correctly. Upon inspection I found the left side RC door not closing correctly. I found the closer on that door had failed and a piece was binding against the hinge causing the door to bounce back instead of close. I am ordering both door closers. The customer brought to my attention a torn door gasket on the right side RC door ordering a gasket as well. Closer x 2 (WP12028505AP) gasket (W10830055) washer (WP487576); ordrng 1 W10830055 (gasket-fip) and 2 WP12028505AP (ref dr closer cam)s and 2 WP487576 (washer)s
Near Pflugerville, TX 78660
David S
Job Details: 11/25/2020
DISHWASHER KITCHENAID KDTM404KPS0 Arrived on site for dispenser door not closing. I inspected the unit and work area. I found the spring in the dispenser latch broken. I replaced the dispenser with new. I tested the unit and it works as designed. Job complete. No water leaks detected.
Near Dripping Springs, TX 78620
Brandon
Job Details: 11/25/2020
DRYER WHIRLPOOL WED5620HW1 "Arrived on site for customer complaint of door needed to be flipped, I flipped door around, u it tested good.m v"
Near New Braunfels, TX 78132
Andrew
Job Details: 11/25/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Arrived on site to test RC freezing items. Found bad RC thermistor. Replaced RC thermistor, tested unit, unit works good. Job complete."
Near Leander, TX 78641
Lou
Job Details: 11/25/2020
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived on site to install previously diagnosed and ordered parts. Due to the unit failing to dispense water and not make ice, previous tech replaced the filter housing, fill tube heater and dual valve and unit continues to fail to dispense water. I found that the inlet valve at the back of the unit has failed and will need to be replaced. Also found the right RC door gasket is badly torn. I advised the customer of my findings and am ordering the inlet valve and door gaskets and office to schedule return service due to valve being out of stock. I advised my customer of the valve being OOS. No water leaks observed during service. ; ordrng 2 W10917313 (gasket-dor)s and 1 W11312191 (valve)"
Near Austin, TX 78728
David S
Job Details: 11/25/2020
DRYER MAYTAG MEDC465HW0 "Arrived on site for dryer not drying. I inspected the unit and work area. I found the dryer heating and tumbling but had poor air flow. I gained access to the dryer vent. I removed the dryer vent and found the air flow improved at the dryer, indicating there is a restriction in the exterior dryer vent. I inspected the thermal fuse and found it failing, I replaced the thermal fuse. The unit is operating as designed. The exterior vent needs to be inspected and cleared. Job complete."
Near Lakeway, TX 78738
Leonardo
Job Details: 11/25/2020
COOKTOP KITCHENAID KCGC506JSS00 Arrived on site to replace panel and install new LP conversion. Replaced parts test unit and unit test good. Found new panel didn’t have new badge. Ordering new badge office to reschedule. ; ordrng 1 W10839793 (BADGE )
Near Austin, TX 78733
Brandon
Job Details: 11/25/2020
FREEZER WHIRLPOOL WRS588FIHZ00 "Arrived on site for customer complaint of unit making knocking noise, I ran tests on fans, compressor, ice maker, fill valve, and damper motor, all tested good, I found some ice build up around ice maker, which may have caused the noise. I cleaned ice and ran ice maker and fill test again, unit tested good.
Near Round Rock, TX 78664
Jimmy J.
Job Details: 11/25/2020
RANGE WHIRLPOOL WCG97US0HS00 Arrived on site for YELLOW AND RED FLAMES ON ALL BURNERS. UNIT IS 2 YEARS AND 2 MONTHS OLDFlames were no longer blue due to the humidifier they were using for their baby. Customer opened doors and windows and after ten minutes the flames went back to blue. No repair needed. No leaks detected. Job completed.
Near Austin, TX 78738
Robert
Job Details: 11/25/2020
DRYER WHIRLPOOL WED9400SW0 Arrived on job for complaints of dryer not shutting off. Tested sensor and it’s working replaced control and tested working properly.
Near Briarcliff, TX 78669
Brandon
Job Details: 11/25/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Arrived on site for customer complaint of missing pieces, found freezer door below the ice chute is missing a piece. Also found the drip pan missing under dispenser. Ordering parts, could not find missing freezer part on parts breakdown, also cant find the dispenser drip pan on parts diagram. Ordering parts research. ; ordrng 1 Cnote (Parts research for missing shelf piece see photo) and 1 Cnote (Office to reschedule)"
Near Lakeway, TX 78738
Robert
Job Details: 11/25/2020
DRYER MAYTAG MGD7230HW0 Arrived on job to replace cracked panel. After replacement test operation.
Near Killeen, TX 76542
Tyler
Job Details: 11/25/2020
MICROWAVE GE JVM6175EK1ES Arrived on site for microwave that was tripping with the moisture sensor even though there are no error codes after previous repair. Upon further inspection I found that the main control had stopped registering the moisture sensor. I was able to install a new main control and retest the microwave on each setting that I had for moisture sensing auto sensing and as well as regular default healing method and time. Customer is happy with the functionality of the microwave and unit is fully functioning as designed. Call complete
Near Georgetown, TX 78628
Kayman
Job Details: 11/25/2020
OVEN WHIRLPOOL WOS51EC0HS00 Arrived onsite for wall oven that keeps jumping time. Upon inspection I found no error codes stored. The customer stated that they have have to keep connecting the unit to WiFi and it will not stay connected. I am ordering a main control (W11261167) and console (W11296171) for repair. Requesting AUTHO for repair. ; ordrng 1 W11296171 (console)
Near Belton, TX 76513
Tyler
Job Details: 11/25/2020
FREEZER FRIGIDAIRE LFFH20F3QWC Arrived on site to install previously diagnosed compressor you eat dryer as well as access valve coupler. After installing the three needed parts I was able to reassembled unit and after adding Freon and all of the necessary steps I was able to retest the unit and verified that the fridge was cooling rapidly and quickly as designed. Informed customer to give it 24 hours to stabilize. Call complete
Near Belton, TX 76513
Jonathan
Job Details: 11/25/2020
WASHER MAYTAG MVW7232HW0 Arrived onsite to install previously diagnosed parts. Inspected unit and work area. Replaced UI panel and tested unit. Unit is now working as designed. Call complete.
Near Temple, TX 76502
Tyler
Job Details: 11/25/2020
REFRIGERATOR WHIRLPOOL WRF767SDHV00 Arrived on site for refrigerator needing previously diagnosed high voltage control as well as starter and capacitor. Upon further inspection found that the high voltage control board we were sent with is incorrect. We were sent with an LED control and unfortunately this fridge does not even have an LED control board preinstalled on it. I confirmed with SR the correct part number that was needed for the high voltage control and she has already placed it on order.
Near Harker Heights, TX 76548
Tyler
Job Details: 11/25/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM01 Arrived on site for refrigerator leaking water out of the freezer compartment. Upon further inspection of the unit I found that the issue was the drain line had popped out of place and not allow for proper ceiling underneath the fridge and was causing hot air to leak up into the freezer compartment causing the drain line to clog up. I was able to reattach the drain line And probably mounted in place to ensure that it was sealing properly and not allowing hot air to get back up inside the freezer unit is now working as designed. Call complete
Near Jarrell, TX 76537
Cliff
Job Details: 11/25/2020
OVEN WHIRLPOOL KSGG700ESS1 Arrived on site to replace previously ordered parts. Found rack in storage drawer to close to ignitor wiring causing intermittent operation of ignitor. Remove rack and tested unit. Found all is working properly at this time. N
Near Temple, TX 76502
Jonathan
Job Details: 11/25/2020
DRYER WHIRLPOOL MED6230HW0 Arrived on site for a dryer where are the cycle signal will not sound. Inspected unit and work area. Tested cycle signal sounds off the control board and unit would not make a sound. Replaced control panel and tested unit. Unit is now working as designed. Call complete.
Near Waco, TX 76711
Jonathan
Job Details: 11/25/2020
REFRIGERATOR MAYTAG MFI2269VEM7 Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced dispenser pad and tested unit. Unit is now working as designed. Call complete.
Near Copperas Cove, TX 76522
Al
Job Details: 11/25/2020
WASHER GE GTW460ASJ6WW Arrived to install previously ordered part. Removed and replaced the main control and programmed it. Unit now operating properly. Job completed
Near Bartlett, TX 76511
Jimmy J.
Job Details: 11/25/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Arrived on site for Frosting in the Freezer Section - Top Freezer Refrigerator. Please add phone number 2545419558 as a second contact. Placed in diagnostics and no error codes came on. Opened freezer door and found frost build up at top front of freezer cavity where gasket meets top of cavity to freezer. Gasket was sealing fine and didn’t need adjustment. Explained to customer that the freezer must have had a small gap at the top for a period of time to create the frost build up. Advised to check items in freezer to ensure they aren’t lodged between the gasket and cavity to create the type of frost build up found today. Job completed.
Near Killeen, TX 76542
Al
Job Details: 11/25/2020
DRYER WHIRLPOOL WED5000DW2 Arrived to inspect dryer heating issues. Found the element and cutoff were both defective. Removed and replaced both. Reassembled and unit now heats and operates as designed
Near Copperas Cove, TX 76522
Al
Job Details: 11/25/2020
REFRIGERATOR AMANA MFF2558KES Arrived to inspect French door refrigerator leaking water from the freezer section. Inspected and found the drain was clogged with ice. Used my steamer to correct the issue. Cleaned the unit and reassembled it.Unit works as designed.Job completed