Local Reviews

Appliance Express Rated 4.8 out of 5 stars based on 8227 customer reviews

Kevin B.

Kevin B.

Arrived on site and inspected dryer and found a loose connection at the element, thermal fuse has failed after replacing found no power to dryer. Found that breaker has tripped and after correcting all function has returned. Recommended to customer that vent to exterior be cleaned by a service to prevent lint buildup and fire hazard. No lint found in unit cabinet at time of service, job complete

Near Sundown Pkwy, Austin, TX 78746
Brandon C.

Brandon C.

Arrived on site for for oven coming on by itself and locking the door. Found main control board was faulty and bake element was popped. I quoted customer for control board and bake element. The oven is 18 years old and customer is not going with repair at this time.

Near Cottondale Rd, The Hills, TX 78738
Connor M.

Connor M.

WTW5000DW1 whirlpool washer Arrived in site to install power cord. Installed cord. No water lines available to test. Did not test unit. Owner of warehouse stated they would.

Near Discovery Ln, Austin, TX 78741
Arthur B.

Arthur B.

WMH32519HZ3 (OTR Microwave) - Arrived onsite for builder complaint of OTR microwave display not coming on. When arrived,found control lock was on. Removed control lock. Display now work as intended. Tested unit. Unit heats as intended. No other issues found.

Near Bonnet Ln, Georgetown, TX 78633
Connor M.

Connor M.

NTW4516FW2 Amana washer Arrived on site to test unit for shaking during spin. Found customer washing bathroom rugs. Instruct customer on proper use. No leaks detected.

Near Seeling Dr, Austin, TX 78744
Nathaniel B.

Nathaniel B.

Model JFX2897DRM02, Arrived on call for frost in freezer but actual temps are good in compartments, installed adapter due to defect in the seal of the adapter that was installed prior and sealer gum and sealed were inside liner mets outer cabinet on both sections, all checks good, call complete, no water leaks at time of call.

Near Bay Hill Ln, Round Rock, TX 78664
Nathaniel B.

Nathaniel B.

Model JFX2897DRM02, Arrived on call for frost in freezer but actual temps are good in compartments, installed adapter due to defect in the seal of the adapter that was installed prior and sealer gum and sealed were inside liner mets outer cabinet on both sections, all checks good, call complete, no water leaks at time of call.

Near Bay Hill Ln, Round Rock, TX 78664
Lou S.

Lou S.

arrived on site to install previously diagnosed and ordered part. Upon arrival, I found the unit was not responsive and the previous tech CL ordered a control. I removed and replaced the control and tested the unit and the unit operated as designed. No water leaks observed during service. Job completed.

Near Loleta Way, Austin, TX 78717
Arthur B.

Arthur B.

WRF993FIFM00 (French Door Refrigerator) - Arrived onsite to install new control and evaporator cover from tech’s prior diagnosis. When arrived, unit was already defrosted. Removed evaporator cover. Installed new cover and verified placement of thermistor. Reassembled and installed new control board. Powered unit on. Good air flow and frost began to form. No other issues found. All water connections were dry at time of service.

Near W Majestic Oak Ln, Georgetown, TX 78633
Lou S.

Lou S.

arrived on site to inspect dishwasher leaking. Upon further inspection, I placed the unit in diagnostics and tested. Unit showed error codes 9/1, 8/2, 6/6. I cleared the error codes and continued with diagnostics. Immediately after the unit filled with water and the motor came on, the unit began to leak at the diverter. I immediately opened the door to stop the unit and placed the unit in drain mode. I advised the customer of my findings and quoted the customer DW350 $199.99 for diagnostics/labor fee and $247.27 for the sump/motor assembly for a total including tax of $484.16. The customer advised that he wanted to talk to his wife about it and would get back to AE if they want to complete the repair. I advised that the quote is good for 30 days. Customer paid the service/diagnostics fee of $108.24. Remaining balance, should they go forward with the repair will be $375.92. No water leaks observed at the end of service. Unit was left unplugged for safety purposes.

Near Harpster Bend, Austin, TX 78717
Leonardo C.

Leonardo C.

Whirlpool range oven light not coming on model: WFC150M0EB0. Arrived in site to test unit for light not coming on. Test unit and found bad socket, replaced socket test unit and unit test good job complete

Near Mistflower, New Braunfels, TX 78130
Brandon C.

Brandon C.

Arrived on site for ice machine not producing ice, I put unit into diagnostic mode, found evaporator thermistor had a short. Ordering evaporator thermistor. Water lines were dry at time of service.

Near Lost Creek Blvd, Austin, TX 78735
Connor M.

Connor M.

WDT720PADM3 whirlpool dishwasher Arrived on site to test unit for not washing dishes. Found sump not powering on. Confirmed sump not getting voltage. Replaced control. Same issue. Control still not sending voltage to sump. Diagnosed failed sump shorting controls. Ordering control for return and bringing sump to have replaced at same time. Control is expart, office to schedule directly.

Near Christopher Cove, Kyle, TX 78640
Leonardo C.

Leonardo C.

Kitchen aid dishwasher 3rd rack broken model: KDPE234GPS0. Arrived on site to test unit for 3rd rack broken wheels. Found broken track, replaced track test unit and unit test good job complete no leaks present

Near Fieldcrest, New Braunfels, TX 78130
Arthur B.

Arthur B.

WRX988SIBE01 (French Door Refrigerator) - Arrived onsite for customer complaint of French door refrigerator’s icemaker not making ice. Ran diagnostics and found error code E2 (Lost Home Position). Unplugged unit and removed faulty icemaker. Installed new replacement. Reassembled and plugged unit back in. Ran test 045 to fill ice mold. No other issues found. Icemaker is being replaced under Appliance Express 1 year warranty. All water connections were dry at time of service.

Near E Ridgewood Rd, Georgetown, TX 78633
Connor M.

Connor M.

MEDC215EW1 maytag dryer Arrived on site for door handle issue. Found handle broken. Replaced and tested unit. Unit working properly. Instruct on proper venting and fire hazard.

Near TX-46, New Braunfels, TX 78130
Connor M.

Connor M.

DLE5001W LG dryer Arrived on site to test unit for strike issue. Found strike had come off. Repositioned it and installed. Unit working properly. Instruct on proper venting and fire hazard.

Near Arndt Rd, New Braunfels, TX 78130
Lou S.

Lou S.

arrived on site to install previously diagnosed and ordered part. Removed and replaced the dispenser and tested the unit. Unit operated as designed. No water leaks observed during service. Job completed.

Near Deer Canyon Rd, Jonestown, TX 78645
Lou S.

Lou S.

arrived on site to install previously diagnosed and ordered part. Removed and replaced the control panel and tested and unit operated as designed. No gas leaks detected during service. Job completed.

Near Russet Trail, Georgetown, TX 78628
Tyler B.

Tyler B.

Near Whitley Bay Dr, Austin, TX 78717
Lou S.

Lou S.

arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I used my jumper wire at the T and H test points and found that the ice maker is bad. Also, I found that the emitter and receiver boards were not functioning properly either. I removed and replaced the ice maker and the emitter and receiver boards and tested the unit. The unit operated as designed. No water leaks observed during service. Job completed.

Near Cedar Lake Blvd, Georgetown, TX 78633
Lou S.

Lou S.

arrived on site to inspect oven door handle falling off. Upon further inspection, I found that the screw to the handle on the right side had come off and needed to be reattached. I reattached the screw/handle and tested the unit and the unit operates as designed. I quoted the customer CO100 $99.99 with tax the total was $108.24. Customer paid in full. Job completed.

Near Cooper Lake Dr, Georgetown, TX 78633
Tyler B.

Tyler B.

Near Emmett Pkwy, Austin, TX 78728
Steve C.

Steve C.

Near Campeche Bay Pl, Round Rock, TX 78681
Tyler B.

Tyler B.

Near Skipton Dr, Austin, TX 78727
Lou S.

Lou S.

arrived on site to inspect dishwasher not completing a cycle. Upon further inspection, I placed the unit in diagnostics and checked for error codes and there were none. I continued with testing and at the end of the test, again, there were no error codes. I verified the drain pump and heating element were working as designed. The customer advised that they use detergent pods and are on a water softner for their home. I recommended that the customer switch to a liquid or liquid gel and only use two teaspoons of detergent and to continue to use rinse aid. I explained how a dishwasher works to the customer, as well. No water leaks observed during service. Job completed.

Near Mountain Creek Pass, Georgetown, TX 78633
Steve C.

Steve C.

Near Whitehurst Dr, Round Rock, TX 78681
Tyler B.

Tyler B.

Arrived back on site, found Ice bucket full, upon further inspection found nylon braided water supply hose was kinked. Attached line to back if unit, no leaks on site

Near Rock Mill Loop, Georgetown, TX 78626
Lou S.

Lou S.

arrived on site to inspect dishwasher rack broken. Upon further inspection, I found that the upper rack stops were missing. I installed two stops and tested the unit and the unit operates as designed. No water leaks observed during service. Job completed.

Near Lake Cavern Court, Georgetown, TX 78633
Steve C.

Steve C.

Near Kingsley Avenue, Round Rock, TX 78681
Nathaniel B.

Nathaniel B.

Model KRFC704FSS00, Arrived on call for ice maker not making ice, found the ice maker fill tube heater wire is broken, will need to order left hand fresh food door ss and also ran test 97 and could hear the water valve energize will order the dual valve just in case for return, no water leaks at time of call, did instruct customer that door orders take 6-8 weeks and office will reschedule with customer.

Near FM 1704, Elgin, TX 78621
Nathaniel B.

Nathaniel B.

Model KRFC704FSS00, Arrived on call for ice maker not making ice, found the ice maker fill tube heater wire is broken, will need to order left hand fresh food door ss and also ran test 97 and could hear the water valve energize will order the dual valve just in case for return, no water leaks at time of call, did instruct customer that door orders take 6-8 weeks and office will reschedule with customer.

Near FM 1704, Elgin, TX 78621
Lou S.

Lou S.

arrived on site to inspect oven making loud noise. Upon further inspection, I turned the unit on bake at 350 and the unit fan came on and shortly after a metal on metal vibration sound started. I removed the unit from its space and verified that the metal wiring harness was vibrating against the unit chassis. I advised the customer of my findings and I repositioned the wiring harness and the noise stopped. Job completed.

Near Camino Alemeda, Leander, TX 78641
Lou S.

Lou S.

arrived on site to inspect dishwasher not draining. Upon further inspection, I placed the unit in diagnostics and tested. There were no error codes in the beginning and the unit operates as designed. The customer advised that she notice water in the bottom of the unit and was coming from the sink/disposal. I checked the drain tube from the unit to the disposal and found that the tube is set too high and needed to be moved to the bottom corner under the sink and allow it to circle around and then into the disposal allowing the tube to act like a pee trap to where the water from the disposal won't back into the dishwasher. The customer had the builder on site and he advised that he would fix the issue. No water leaks observed during service. Job completed.

Near Chitalpa Street, Leander, TX 78641
Joseph C.

Joseph C.

WED4815EW1 Arrived on site for “periodically, have main fuse blown, while drying clothes” complaint. Inspected unit and found no issues with unit or wiring from wall plug. If problem were with dryer, dryer breaker would blow, before main breaker. Weak main breaker is suspected. Instructed customer to clean venting every six months to prevent possible fire hazards and for better performance and economy.

Near Sherri Berry Way, Manor, TX 78653
Lou S.

Lou S.

arrived on site to install previously diagnosed and ordered parts. I removed and replaced the heating element, sump/motor assembly, both friction pads, and all four upper rack wheels. I tested the unit and the unit operated as designed. No water leaks observed during service. Job completed.

Near Knob Creek Ln, Cedar Park, TX 78613
Joseph C.

Joseph C.

WRT311FZDW01 Arrived on site for “gasket not mating with surface of fresh foods section properly” complaint. Inspected unit and found upper left corner of gasket malformed and not allowing proper seal. Ordering new gasket. Return for repairs on Friday 07/27. No leaks detected, at time of service.

Near John Tyler St, Manor, TX 78653
Nathaniel B.

Nathaniel B.

Model WRX988SIBM01, Arrived on call for i e formation in freezer and at rear adapter in fresh food section, installed parts previously ordered and sealed were inside line meets outer cabinet around freezer, all checks good, no water leaks at time of call, call complete.

Near Condor Way, Pflugerville, TX 78660
Nathaniel B.

Nathaniel B.

Model WRX988SIBM01, Arrived on call for i e formation in freezer and at rear adapter in fresh food section, installed parts previously ordered and sealed were inside line meets outer cabinet around freezer, all checks good, no water leaks at time of call, call complete.

Near Condor Way, Pflugerville, TX 78660
Arthur B.

Arthur B.

GX5SHDXTQ01 (French Door Refrigerator) - Arrived onsite for customer complaint of French door refrigerator not cooling in RC section. When arrived, customer stated that she clean condenser coils and unit is cooling properly. Customer wanted to look over unit. Found RC section @ 39F,FC @ 0F. Ice maker working as well. Advised damper may have gotten stuck and freed itself. Tested damper in diagnostics and damper opens and closes. All work as intended. Collected SVC call fee of $108.24 plus tax. All water connections were dry at time of service.

Near Private Rd 4953, Kempner, TX 76539
Thomas L.

Thomas L.

Lcahuaym@hotmail.com Arrived on site for no heat condition. Replaced defective heater assembly. Dryer is clean inside.

Near Champions Dr, Georgetown, TX 78628
Kevin B.

Kevin B.

Arrived on site and remove the outer cabinet and found drain pump is dripping water. Drain pump will need to be replaced, it is dark in the garage and left console slightly loose to speed up replacement. No water leaks from connections at time of service.

Near W William Cannon Dr, Austin, TX 78745
Diego G.

Diego G.

Arrived on site. Check for no operation issues. Found motor locked up not allowing drum to turn. Replaced motor assembly, all functions tested ok. Job complete.

Near Pleasant Acres Dr, Seguin, TX 78155
Diego G.

Diego G.

Arrived on site. Check for no operation issues. Found motor locked up not allowing drum to turn. Replaced motor assembly, all functions tested ok. Job complete.

Near Pleasant Acres Dr, Seguin, TX 78155
Diego G.

Diego G.

Arrived on site. Check for no operation issues. Found motor locked up not allowing drum to turn. Replaced motor assembly, all functions tested ok. Job complete.

Near Pleasant Acres Dr, Seguin, TX 78155
Diego G.

Diego G.

Arrived on site. Check for no operation issues. Found motor locked up not allowing drum to turn. Replaced motor assembly, all functions tested ok. Job complete.

Near Pleasant Acres Dr, Seguin, TX 78155
Diego G.

Diego G.

Arrived on site. Check for no operation issues. Found motor locked up not allowing drum to turn. Replaced motor assembly, all functions tested ok. Job complete.

Near Pleasant Acres Dr, Seguin, TX 78155
Diego G.

Diego G.

Arrived on site. Check for no operation issues. Found motor locked up not allowing drum to turn. Replaced motor assembly, all functions tested ok. Job complete.

Near Pleasant Acres Dr, Seguin, TX 78155
Nathaniel B.

Nathaniel B.

Model WMH31017FS0, Arrived on call for the microwave under light not going off, will need main control for repair, main control 156.67, svc/labor mw120 119.99 which = 276.66 plus tax 22.82 which =299.48, scott stand heart paid for this by card by phone, installed main control and tested and know under light is diming and going out when control says it is to do so, all checks good, call complete

Near Lightcliff St, Hutto, TX 78634
Nathaniel B.

Nathaniel B.

Model WMH31017FS0, Arrived on call for the microwave under light not going off, will need main control for repair, main control 156.67, svc/labor mw120 119.99 which = 276.66 plus tax 22.82 which =299.48, scott stand heart paid for this by card by phone, installed main control and tested and know under light is diming and going out when control says it is to do so, all checks good, call complete

Near Lightcliff St, Hutto, TX 78634
Nathaniel B.

Nathaniel B.

Model WEG745H0FS0, Arrived on call for glass cover in oven will not remove from the light socket it is stuck, i arrived in home and the glass cover lens unscrew right odd housing socket not needed, replaced light bulb that the customer purchased and know the light in oven is working, collected only the service fee 108.24 after tax.

Near Lightcliff St, Hutto, TX 78634
Nathaniel B.

Nathaniel B.

Model WEG745H0FS0, Arrived on call for glass cover in oven will not remove from the light socket it is stuck, i arrived in home and the glass cover lens unscrew right odd housing socket not needed, replaced light bulb that the customer purchased and know the light in oven is working, collected only the service fee 108.24 after tax.

Near Lightcliff St, Hutto, TX 78634
Lou S.

Lou S.

arrived on site to inspect cooktop knobs melting. Upon further inspection, I found that the tips of the knobs were melted due to the heat from the burners. I contacted Techline safety and they questioned what size pots/pans the customer was using and I advised that they sometimes use a large pot on the front burner. Techline safety advised that the customer needs to use big pots/pans on the back burners due to heat being expanded under the pots/pans surface and melting the knobs. Techline provided a file #7722480691. Due to the unit being under warranty, I am ordering four (4) knobs and having them shipped directly to the customer. No gas leaks detected during service.

Near Ivalenes Hope Dr, Austin, TX 78717
Lou S.

Lou S.

arrived on site to inspect refrigerator not dispensing water and the internal lights are not working. Upon further inspection, I verified the water would not dispense and the lights did not work. I checked the pantry drawer UI and it was not working. I checked the rc evaporator and found a large amount of ice buildup on it. I advised the customer that the ice buildup could be the result of the water not dispensing as the water reservoir sits above the evaporator and it could be frozen as well. I advised the customer that the ice buildup could be due to one of the pantry drawer doors being left open. The customer advised that the left pantry door sometimes has a hard time closing. I adjusted the door and tested it and it closes like its supposed to. I inspected the wiring to the pantry drawer UI and found the black wire broken and the orange wire was on the verge of breaking in two. Due to this being an out of warranty call, I advised the customer of my findings and I repaired the wirin

Near Ivalenes Hope Dr, Austin, TX 78717
Arthur B.

Arthur B.

WED5500ST0 (Dryer) - Arrived onsite for customer complaint of dryer not starting. Found door switch tab broken. Removed and replaced door switch from truck stock. Reassembled. Tested unit. Found unit will start but not heat. Checked voltage and found unit only getting 120v. Checked breaker and found not tripped. Checked element and cutoff for continuity and all checks ok. Advised to have receptacle replaced. No other issues found. Dryer vent and lint trap was clean of lint at time of service.

Near Blayney Dr, Killeen, TX 76549
Brandon C.

Brandon C.

Arrived on site for customer complaint of no ice, I put unit into diagnostic mode and found ice maker to test good, ice box fan motor to test good, found no water was getting to ice maker. I activated the ice maker water line heater for about 5 min, and called for water again, I found water filled the ice maker mold and tested good. Also found freezer door gasket was not sealing properly on the top left hand side, I removed freezer door and adjusted the tracks, unit sealed and tested good, water lines were dry at time of service.

Near Ivanhoe Trail, Austin, TX 78748
Joseph C.

Joseph C.

MVWB725BW0 Arrived on site for “not enough water coming into unit” complaint. Per my previous diagnosis, removed and replaced water log. Tested unit. Unit is performing as designed. No leaks detected, at time of service.

Near Friendship Dr, Austin, TX 78754
Luis M.

Luis M.

Refrigerator-replaced Evap fan motor and thermistors

Near Swayden Ln, Austin, TX 78745
Brandon C.

Brandon C.

Arrived on site for washer giving lf error code, put unit into diagnostic mode found F8E1 error code, long fill, found water valve was not functioning properly. I replaced water valve and housing, unit tested good. Instructed customer on soap usage, water lines were dry at time of service.

Near Estana Ln, Austin, TX 78739
Arthur B.

Arthur B.

DU850SWPU3 (Dishwasher) - Arrived onsite for tenant complaint of dishwasher lower rack rusted and tabs broken. Found whole section of the dish rack broken causing wash arm no to rotate. Removed and replaced dishrack. Tested unit. Unit fills,washes,drain and heats as intended. All water connections were dry at time of service.

Near Winter Sun Dr, Harker Heights, TX 76548
Kevin B.

Kevin B.

Arrived on site and found incoming power to control board is correct, inspected DC voltage to user interface found it is also correct at P4. User interface will need to be replaced in order to correct issue. Quoted customer for repair UI $311.90 total labor $189.99 DR300

Near S Mopac Service Rd, Austin, TX 78735
Arthur B.

Arthur B.

GS6NBEXRL01 (SxS Refrigerator) - Arrived onsite for tenant complaint of SxS refrigerator beeping and black mold inside ice chute. When arrived, tenant advised that cleaning person has already cleaned ice chute. Confirmed beeping coming from UI. Also found no functions features work on UI. Advised tenant that unit will need new UI but is no longer available. AHS will be in contact with owner and advised further action. All water connections were dry at time of service.

Near Winter Sun Dr, Harker Heights, TX 76548
Brandon C.

Brandon C.

Arrived on site for customer complaint of ice not dispensing, found auger shaft was not making contact with ice bucket, I adjust the shaft, unit tested good. Water lines were dry at time of service.

Near Fort Worth Trail, Austin, TX 78748
Arthur B.

Arthur B.

ED5FHGXKQ03 (SxS Refrigerator) - Arrived onsite for customer complaint of SxS refrigerator getting frost build up on ice container and near chute. Found ice door flap was not fully secured to delay plunger. Was able to reinstall back to plunger and test. Found ice door closes as intended. No other issues found. No water supply made to unit since house is empty and up for sale.

Near Verbena Loop, Killeen, TX 76542
Diego G.

Diego G.

Arrived on site. Checked for noise issues. Found Icebin not mounted correctly causing noises when dispensing. Reposition ice bin and tested, all functions tested OK. No leaks present. Job complete

Near Dark Forrest, Kyle, TX 78640
Diego G.

Diego G.

Arrived on site. Checked for noise issues. Found Icebin not mounted correctly causing noises when dispensing. Reposition ice bin and tested, all functions tested OK. No leaks present. Job complete

Near Dark Forrest, Kyle, TX 78640
Diego G.

Diego G.

Arrived on site. Checked for noise issues. Found Icebin not mounted correctly causing noises when dispensing. Reposition ice bin and tested, all functions tested OK. No leaks present. Job complete

Near Dark Forrest, Kyle, TX 78640
Kevin B.

Kevin B.

Arrived on site and found water level sensor has already been replaced by another company, set washer to fill on small, When the water level stopped switched it to medium, when that stopped switched it to large etc. took pictures of water level when it stopped at medium and at super. Agitation begin this correctly and moved timer forward to observe spin and drain and water is operating properly. Customers complaint is that water level is different than it used to be, however it is not over filling and this may just be due to some tolerance between Old switch and the new one. Job complete

Near TX-71, Spicewood, TX 78669
Brandon C.

Brandon C.

Arrived on site for customer complaint of unit fluctuating temperature in both sections. Freezer was at 1 degree when I arrived and fridge was at 35 degrees on the lowest setting. I found control board and thermistor were not communicating properly, I replaced control and thermistor, unit tested good. No water hooked up to unit.

Near La Naranja Ln, Austin, TX 78749
Joseph C.

Joseph C.

WRF535SWHZ00 Arrived on site for “no ice” complaint. Per my previous diagnosis, removed and r placed valve and cleared ice from water chute. Tested unit. Unit is performing as designed. No leaks detected, at time of service.

Near Crownover St, Austin, TX 78725
Thomas L.

Thomas L.

Arrived on site for no ice condition. Found cutter grid harness loose and blocking slab from harvesting correctly. Corrected. All water connections are dry

Near La Serena Loop, Horseshoe Bay, TX 78639
Diego G.

Diego G.

Arrived on site. Replaced ice door kit for dispenser. Cycled dispenser, all functions tested OK. No leaks present. Job complete

Near Meadow Woods Dr, Kyle, TX 78640
Diego G.

Diego G.

Arrived on site. Replaced ice door kit for dispenser. Cycled dispenser, all functions tested OK. No leaks present. Job complete

Near Meadow Woods Dr, Kyle, TX 78640
Diego G.

Diego G.

Arrived on site. Replaced ice door kit for dispenser. Cycled dispenser, all functions tested OK. No leaks present. Job complete

Near Meadow Woods Dr, Kyle, TX 78640
Lou S.

Lou S.

arrived on site to install previously diagnosed and ordered part. I removed and replaced the main control as diagnosed by previous tech. I placed the unit in diagnostics and immediately tested the drain pump as there was a large amount of water in the unit; however, the drain pump did not actuate. I had to use my wet vac to empty the water out of the unit. Once I drained all of the water out of the unit, I attempt to actuate the drain pump, but it failed. When I removed the drain pump, I found several Bobbie pins inside, total of 6 pins in the pump and bottom of the tub. I used a magnet to attract the pins to the drain hole to remove them from the unit to prevent future damage.mi installed a new drain pump and tested the unit and the unit operated as designed. The customer paid the service/diagnostics fee of $108.24 at the previous call. I quoted the customer TL240 $92.00 for the labor on the control and drain pump and the total with tax was $99.59. The customer paid in full. No water

Near W Parmer Ln, Austin, TX 78717
Brandon C.

Brandon C.

Arrived on site for customer complaint of ice not dispensing, I gained access to auger motor, found wire harness was burnt and the whole door needs to be replaced in order to fix the issue. Ordering left side door, water lines were dry at time of service.

Near Saddlehorn Dr, Dripping Springs, TX 78620
Arthur B.

Arthur B.

WED95HEDC1 (Dryer) - Arrived onsite for customer complaint of dryer not starting. Removed front door assembly to check thermal fuse. Found thermal fuse blown. Cleaned out cabinet of lint and removed and replaced thermal fuse. Reassembled and tested. Dryer now starts as intended. Dryer heats and tumbles as well. Dryer vent and lint trap was clean at time of service.

Near Grasslands Dr, Killeen, TX 76549
Brandon C.

Brandon C.

Arrived on site for ice machine over producing ice, found bin thermistor was bad, I replaced bin thermistor unit tested good, water lines were dry at time of service.

Near Grand Summit Blvd, Dripping Springs, TX 78620
Arthur B.

Arthur B.

WRF736SDAM11 (French Door Refrigerator) - Arrived onsite to install parts to French door refrigerator from my prior visit’s diagnosis. Removed icebox fan,icemaker,ice door and ice container. Cleaned all ice build up. Installed new replacements. Reassembled. Found no leaks and icemaker called for water as intended. No other issues found. All water connections were dry at time of service.

Near W Mary Jane Dr, Killeen, TX 76541
Thomas L.

Thomas L.

Arrived on site for no ice condition. Found bin about half full. Ice compartment was 17 degrees. Freezer compartment was 11 degrees. All tests in diagnostics were correct. Inspected condenser area and found front grill blocking airflow. Corrected situation. Unit will need approximately 24 hours to properly stabilize temperatures. All water connections were dry. Customer had to return to work before I completed the job. Exited through side door and relocked it per customer instructions.

Near Columbine St, Meadowlakes, TX 78654
Luis M.

Luis M.

Refrigerator-installed updated Evap cover assembly

Near El Paso St, Austin, TX 78704
Diego G.

Diego G.

Arrrived on site. Checked for no operation issues. Found error code F6 E1 for ACU not communicating with MCU. Found birthmark on MCU not allow one unit to operate. Replaced MCU and ran diagnostic test, all functions tested OK. No leaks present. Job complete

Near Spring Branch Dr, Kyle, TX 78640
Diego G.

Diego G.

Arrrived on site. Checked for no operation issues. Found error code F6 E1 for ACU not communicating with MCU. Found birthmark on MCU not allow one unit to operate. Replaced MCU and ran diagnostic test, all functions tested OK. No leaks present. Job complete

Near Spring Branch Dr, Kyle, TX 78640
Diego G.

Diego G.

Arrrived on site. Checked for no operation issues. Found error code F6 E1 for ACU not communicating with MCU. Found birthmark on MCU not allow one unit to operate. Replaced MCU and ran diagnostic test, all functions tested OK. No leaks present. Job complete

Near Spring Branch Dr, Kyle, TX 78640
Diego G.

Diego G.

Arrived on site. Check for no ice issues. Found bad module on ice maker.Part 130.80 rf360 169.99. Replace icemaker assembly and cycled, all functions tested OK. Collected total amount of 325.61.No leaks present. Job complete

Near S Groos St, Kyle, TX 78640
Diego G.

Diego G.

Arrived on site. Check for no ice issues. Found bad module on ice maker.Part 130.80 rf360 169.99. Replace icemaker assembly and cycled, all functions tested OK. Collected total amount of 325.61.No leaks present. Job complete

Near S Groos St, Kyle, TX 78640
Diego G.

Diego G.

Arrived on site. Check for no ice issues. Found bad module on ice maker.Part 130.80 rf360 169.99. Replace icemaker assembly and cycled, all functions tested OK. Collected total amount of 325.61.No leaks present. Job complete

Near S Groos St, Kyle, TX 78640
Arthur B.

Arthur B.

WTW4800XQ2 (Top Load Washer) - Arrived onsite for customer complaint of top load washer banging around when spinning. Found suspension warn. Removed suspension and installed new replacement. Calibrated unit. Unit cal Arrived berated successfully. Tested unit. Unit fills,agitates,drain and spins with no issues. All water connections were dry at time of service.

Near County Rd, Killeen, TX 76543
Thomas L.

Thomas L.

Arrived on site for no broiler operation. Found unit to be raking properly.

Near Olympia Fields St, Meadowlakes, TX 78654
Mike G.

Mike G.

WDT750SAHZ0, Arrived on site to install control panel checked unit after repair and all buttons are now working checked unit for water leaks and no leaks found at time of srv...

Near Pecan Trail, Temple, TX 76502
Mike G.

Mike G.

WDT750SAHZ0, Arrived on site to install control panel checked unit after repair and all buttons are now working checked unit for water leaks and no leaks found at time of srv...

Near Pecan Trail, Temple, TX 76502
Lou S.

Lou S.

arrived on site to inspect dryer door latch loose. Upon further inspection, I found that the door catch was broken. I quoted the customer $5.00 for the catch and DR230 $149.99 for diagnostics/labor fee and the total including tax was $167.78. Customer agreed to service and I removed and replaced the door catch and tested and unit operated as designed. No lint observed during service. Job completed

Near Dexler Dr, Austin, TX 78734
Joseph C.

Joseph C.

WRT311FZDW00 Arrived on site for “not cooling” complaint. Inspected unit and found evaporator fan not functioning. Will order new fan motor. Customer to unplug unit and open doors to thaw unit 24 hours before repair visit. Will level unit, as well. Return for repairs on Wednesday 07/25. No leaks detected, at time of service.

Near Colony Loop Dr, Austin, TX 78724
Lou S.

Lou S.

arrived on site to inspect washer bellow full of water. Upon further inspection, I found a small amount of water in the front of the bellow and a small amounts of debris clogging the drain holes in the bellow. I cleared the ports with my wet vac and placed the unit in diagnostic mode and the unit showed error code 8/3 overflow condition. I cleared the error code and continued with testing. During testing, while the water was dispensing into the unit, I found that when the water was supposed to stop dispensing it kept going into the unit. I continued with testing and found no further error codes. I pulled the valve and found debris in the filters. I installed a new water valve and tested the unit and the unit operated as designed. No extra water dispensing into the unit. No water leaks observed during service. Job completed.

Near Lohman Ford Rd, Lago Vista, TX 78645
Kevin B.

Kevin B.

Arrived on site and inspected dryer and found moisture inside of drum, started dryer and it is heating properly however there is little to no airflow through lint screen. Spoke with apartment management and recommended that vent to exterior be claimed to prevent any further damage to dryer. Job complete

Near Oyster Creek Dr, Buda, TX 78610
Kevin B.

Kevin B.

Arrived on site and inspected dryer and found moisture inside of drum, started dryer and it is heating properly however there is little to no airflow through lint screen. Spoke with apartment management and recommended that vent to exterior be claimed to prevent any further damage to dryer. Job complete

Near Oyster Creek Dr, Buda, TX 78610
Kevin B.

Kevin B.

Arrived on site and set washer into diagnostic cycle and did not find any safe error codes. Ran all functions and mail diagnostic cycle and everything is operating properly. Ran a calibration cycle and it passed correctly, customer is not happy with The amount of water the machine fills with. Explained how the machine measures clothing and adds the appropriate amount of water. Also explained that graphic depiction on the bottom of the lid is incorrect and still shows a model with a full agitator. Washing machine cannot be changed or adjusted, it is working as intended. No water leaks from connections at time of service, job complete.

Near Oyster Creek Dr, Buda, TX 78610
Nathaniel B.

Nathaniel B.

Model MVWB835DW1, Autho. MFKLJ00EPL1, arrived on call for water leaking from detergent drawer constantly in to tub all the time. Found that unit has good water pressure on hot and cold water so replaced water valve again due to found no junk in water valve screens, replaced valve and turned water back on on and no water leaks from valve housing, also ran diag. And got error codes of f3 e2 which is a inlet water temp fault that was not cleared from control prior, cleared code and ran calibration, no other codes were found, no water leaks after repair, call complete.

Near Vista Ranch Rd, Smithville, TX 78957
Nathaniel B.

Nathaniel B.

Model MVWB835DW1, Autho. MFKLJ00EPL1, arrived on call for water leaking from detergent drawer constantly in to tub all the time. Found that unit has good water pressure on hot and cold water so replaced water valve again due to found no junk in water valve screens, replaced valve and turned water back on on and no water leaks from valve housing, also ran diag. And got error codes of f3 e2 which is a inlet water temp fault that was not cleared from control prior, cleared code and ran calibration, no other codes were found, no water leaks after repair, call complete.

Near Vista Ranch Rd, Smithville, TX 78957
Clif L.

Clif L.

Whirlpool refrigerator WRF757SDEM01. Arrived on site to replace control and wiring harness for refrigerator. Replaced both parts and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.

Near Winterberry Dr, Austin, TX 78750
Brandon C.

Brandon C.

Arrived on site for multiple complaints from customer, water leaking from fresh food section, freezer frosting all over on food, and unit running non stop. Found fresh food section had a clog in drain line, also found center mullion on freezer door was warped and unit can not be repaired. Called tech line, center mullion is more then 1/8 inch warped with straight edge. Water lines were dry at time of service.

Near Bearkat Canyon Dr, Dripping Springs, TX 78620
Kevin B.

Kevin B.

Residence is a tiny house, took one picture. No lights are on in the interior of the refrigerator, there is voltage to the evaporator motor but it is not moving. A relay on the control board has likely failed and is sending voltage but his no current. Quoted customer 172.20 for control board, quoted $189.99 total labor.

Near Oyster Creek Dr, Buda, TX 78610
Arthur B.

Arthur B.

MIM1554XRS2 (Ice Machine) - Arrived onsite to install smart water valve to freestanding ice machine from tech’s prior diagnosis. Removed faulty valve and installed new replacement. Reassembled and tested. Found water valve fills as intended. Good ice slab forming on evaporator. All water connections were dry at time of service.

Near Hester Way, Salado, TX 76571
Joseph C.

Joseph C.

MFF2558VEM0 Arrived on site for “intermittent cooling” complaint. Inspected unit and found start device faulty. Removed and replaced start device. Unit is performing as designed. No leaks detected, at time of service.

Near Windrift Way, Round Rock, TX 78664
Nathaniel B.

Nathaniel B.

Model MEDC200XW1, Arrived on call for dryer only starts on timed cycled settings, replaced timer due to bad, then checked vent and has good pull down from lint filter with vent hose connected, then pulled vent hose off and checked cutt in temp and cut out temps, and temp stays between 133 and 145 degrees, will need to order operating t-stat and element and will use repair kit on return for thumping noise and today installed timer, will reschedule for 7/26/18, dryer vent is clear.

Near Cedar St, Bastrop, TX 78602
Nathaniel B.

Nathaniel B.

Model MEDC200XW1, Arrived on call for dryer only starts on timed cycled settings, replaced timer due to bad, then checked vent and has good pull down from lint filter with vent hose connected, then pulled vent hose off and checked cutt in temp and cut out temps, and temp stays between 133 and 145 degrees, will need to order operating t-stat and element and will use repair kit on return for thumping noise and today installed timer, will reschedule for 7/26/18, dryer vent is clear.

Near Cedar St, Bastrop, TX 78602
Diego G.

Diego G.

Arrived on site. Checked for no drain issues. Found drain pump not draining. Remove pump and found debris. Removed debris and tested unit, all functions tested OK. No leaks present. Job complete

Near Harry Miller Pass, Seguin, TX 78155
Diego G.

Diego G.

Arrived on site. Checked for no drain issues. Found drain pump not draining. Remove pump and found debris. Removed debris and tested unit, all functions tested OK. No leaks present. Job complete

Near Harry Miller Pass, Seguin, TX 78155
Diego G.

Diego G.

Arrived on site. Checked for no drain issues. Found drain pump not draining. Remove pump and found debris. Removed debris and tested unit, all functions tested OK. No leaks present. Job complete

Near Harry Miller Pass, Seguin, TX 78155
Steve C.

Steve C.

Near Benchmark St, Georgetown, TX 78626
Rudy D.

Rudy D.

Near Rock Mill Loop, Georgetown, TX 78626
Arthur B.

Arthur B.

WRX735SDBM00 (French Door Refrigerator) - Arrived onsite for customer complaint of FC door handle loose and water leaking from icebox area. Removed ice box assembly and found fill tunnel frozen up. Was able to remove all ice build up and reassembled. Ice maker called for water. Tighten down handle to FC door. No other issues found. All water connections were dry at time of service.

Near Rusack Dr, Killeen, TX 76542
Nathaniel B.

Nathaniel B.

Model WFE540H0ES1, Arrived on call for bake and broil not working on oven, found that actual complaint is that when they set the oven to 350 and it preheated to 350 and when done using oven and pressed cancel several hours later found that oven was still heating, they can not remember if the display went to normal time or showed 350 degrees on display but pressed the cancel several times but still oven was heating, today installed control for this complaint, all checks good call complete, broil is working and bake is working., call complete.

Near Cutting Horse Trail, Bastrop, TX 78602
Nathaniel B.

Nathaniel B.

Model WFE540H0ES1, Arrived on call for bake and broil not working on oven, found that actual complaint is that when they set the oven to 350 and it preheated to 350 and when done using oven and pressed cancel several hours later found that oven was still heating, they can not remember if the display went to normal time or showed 350 degrees on display but pressed the cancel several times but still oven was heating, today installed control for this complaint, all checks good call complete, broil is working and bake is working., call complete.

Near Cutting Horse Trail, Bastrop, TX 78602
Kevin B.

Kevin B.

Arrived on site and found unit is heating properly, when dryer is run on a no heat cycle it is operating properly as well. Removed vent hose And airflow is good at dryer exit. Customer says it has roughly been a year since the dryer vent was professionally cleaned. Recommended that this be done again to restore airflow. Job complete

Near I-35, Austin, TX 78704
Kevin B.

Kevin B.

Arrived on site and found parking from capacitor, replaced magnetron capacitor and diode in order to restore heating function. Microwave is now operating properly. Found a lot of condensation inside of microwave cabinet. Took one picture apartment complex is aware of the issue and is discussing it with their builder. Job complete

Near I-35, Austin, TX 78744
Lou S.

Lou S.

arrived on site to inspect range control not working. Upon further inspection, I found the range display not one. I verified the cooktop worked so I unplugged the unit and then plugged it back in and the control/display did not come on. I removed the back panel of the range and found an insect infestation with several in the main control area. I advised the customer of my findings and advised that I would have to charge a CORE fee of $60 plus tax for s total of $64.95 to replace the control. I also advised that if the control goes out again and has to be replaced and there is still an infestation then the warranty will be voided and they will be charged the full amount for the control plus labor. The customer agreed to the repair and paid the full amount. I removed and replaced the main control and tested and the unit operated as designed. Job completed.

Near Center St, Jonestown, TX 78645
Arthur B.

Arthur B.

WOD51EC0AS03 (Wall Oven) - Arrived onsite for customer complaint of wall oven staying on when turning off. Ran diagnostics and found no error codes. Educated customer that unit will run its fan until temperature reaches 165F or lower. This prevents overheating inside cabinet. Oven works as intended. No other issues found.

Near Generations Drive, Killeen, TX 76549
Robert J.

Robert J.

CGM2745FQ0 Arrived on job for complaints of it heating. Found the igniter broken. Replaced igniter and test operation normal. Job complete

Near Pease Rd, Austin, TX 78703
Nathaniel B.

Nathaniel B.

Model WRX735SDHV00, Arrived on call for vibration from door and when pushes on corner of door noise goes away,, was not able to repeat noise that customer was hearing today, adjusted door leveling today to were doors are even and instructed customer if noise returns to take a video/ sound recording to pin point noise issue, no water leaks at time of call, call complete.

Near Parkhill Dr, Bastrop, TX 78602
Nathaniel B.

Nathaniel B.

Model WRX735SDHV00, Arrived on call for vibration from door and when pushes on corner of door noise goes away,, was not able to repeat noise that customer was hearing today, adjusted door leveling today to were doors are even and instructed customer if noise returns to take a video/ sound recording to pin point noise issue, no water leaks at time of call, call complete.

Near Parkhill Dr, Bastrop, TX 78602
Thomas L.

Thomas L.

Arrived on site and replaced both leaking evaporator coil‘s, fresh food and freezer, and replaced contaminated compressor. Water connections were all dry.

Near Outlook Ridge Loop, Leander, TX 78641
Joseph C.

Joseph C.

WCG97US6DS00 Arrived on site for “clicking burners, even when unit is off” complaint. Per previous diagnosis, removed and replaced switch harness. Unit checks good. No leaks detected, at time of service.

Near Fairleaf St, Pflugerville, TX 78660
Nathaniel B.

Nathaniel B.

Model MVWC360AW0, Arrived on call for on washer they press start and unit senses and then lid locks but does nothing and lid lock light is flashing, checked for error codes and got f2 e1 which is stuck key, f5 e2 lid lock fault, f7 e1 basket speed fault, f7 e7 which is motor not able to reach target rpm, found that lid lock is sticking also found shifter is not shifting and when motor trys to run in spin or agitation motor just hums and then after a few seconds motor stops and lid lock light flashes on display but lid does lock with door down, will need motor, shifter, capasitor due to burn mark on the bottom of it and control and lid lock, when motor hummed spun the tub and agitator and it agitated for a couple seconds, will need autho., office will reschedule with customer if autho. Is approved

Near Alta Vista Dr, Bastrop, TX 78602
Nathaniel B.

Nathaniel B.

Model MVWC360AW0, Arrived on call for on washer they press start and unit senses and then lid locks but does nothing and lid lock light is flashing, checked for error codes and got f2 e1 which is stuck key, f5 e2 lid lock fault, f7 e1 basket speed fault, f7 e7 which is motor not able to reach target rpm, found that lid lock is sticking also found shifter is not shifting and when motor trys to run in spin or agitation motor just hums and then after a few seconds motor stops and lid lock light flashes on display but lid does lock with door down, will need motor, shifter, capasitor due to burn mark on the bottom of it and control and lid lock, when motor hummed spun the tub and agitator and it agitated for a couple seconds, will need autho., office will reschedule with customer if autho. Is approved

Near Alta Vista Dr, Bastrop, TX 78602
Brandon C.

Brandon C.

Arrived on site for freezer door not opening all the way, found ice build up on tracks from last known issue, I removed the ice and frost from tracks, unit tested good.

Near Belforte Ave, Lakeway, TX 78738
Diego G.

Diego G.

Arrived on site. Check for no operation issues. Found motor locked up not allowing it to wash. Replaced sump and motor and cycled unit, all functions tested OK. No leaks present. Job complete

Near Cinkapin Dr, San Marcos, TX 78666
Diego G.

Diego G.

Arrived on site. Check for no operation issues. Found motor locked up not allowing it to wash. Replaced sump and motor and cycled unit, all functions tested OK. No leaks present. Job complete

Near Cinkapin Dr, San Marcos, TX 78666
Diego G.

Diego G.

Arrived on site. Check for no operation issues. Found motor locked up not allowing it to wash. Replaced sump and motor and cycled unit, all functions tested OK. No leaks present. Job complete

Near Cinkapin Dr, San Marcos, TX 78666
Arthur B.

Arthur B.

KUDS01FLSS2 (Dishwasher) - Arrived onsite for customer complaint of dishwasher not starting but lights do come one. Removed console and found burn spot on control. Ordering control,thermal fuse. Also ordering pump just in case drain pump will not drain. R/S next Tuesday 7/24. All water connections were dry at time of service.

Near W Ave B, Lampasas, TX 76550
Joseph C.

Joseph C.

WED75HEFW0 Arrived on site for “door not closing or latching” complaint. Inspected unit and found several screws backed out of door, releasing latch to inner door. Disassembled door. Reattached latch. Reassembled door. Tested unit. Unit is performing as designed. Instructed customer to clean venting every six months to prevent possible fire hazards and for better performance and economy.

Near Hodde Ln, Pflugerville, TX 78660
Nathaniel B.

Nathaniel B.

Model WRF767SDEM01, Arrived on call for freezer door did not come with handle found customer had door handle sent to them so frz door handle and screws that i have today are not needed, also found that hols on face of door are to wide apart so handle will not go on door, will need to order freezer door and from screw to screw on door should be 23 1/2 inches, instructed customer door orders will take 6-8 weeks,, no water leaks at time of call. Office will reschedule with customer.

Near Waynespur Ln, Elgin, TX 78621
Nathaniel B.

Nathaniel B.

Model WRF767SDEM01, Arrived on call for freezer door did not come with handle found customer had door handle sent to them so frz door handle and screws that i have today are not needed, also found that hols on face of door are to wide apart so handle will not go on door, will need to order freezer door and from screw to screw on door should be 23 1/2 inches, instructed customer door orders will take 6-8 weeks,, no water leaks at time of call. Office will reschedule with customer.

Near Waynespur Ln, Elgin, TX 78621
Lou S.

Lou S.

arrived on site to inspect oven cord shorting out. Upon further inspection, I found that the unit was out of the wall and sitting on the floor in the dining area. The plug head had tape on two of the prongs. The customer previously had an electrician inspect the oven and wall outlet and was told that the unit cord was shorting out. I verified voltage at the outlet and received 240 volts and the ground was good as well. I checked ohms on the power cord and found that the cord going into the head is loose and that while testing ohms, my multimeter was getting off readings in that sometimes it would read ohms and sometimes it would not as if the was a loose connection inside. Due to the fact that this unit operates off of 240 volts, I notified my Service Manager CS and explained the issue with him. CS advised that the plug head is an electrician issue and I cannot attempt to correct the possible issue due to liability. I explained my findings to the customer and advised them to contact an

Near Palmbrook Dr, Austin, TX 78717
Brandon C.

Brandon C.

Arrived on site for microwave turntable turning on when customer opened the door, found door switches were faulty along with broken mount, I replaced door switches and mount, unit tested good.

Near Rivulet Ln, Lakeway, TX 78738
Rudy D.

Rudy D.

Near Leonardo Dr, Round Rock, TX 78665
Nathaniel B.

Nathaniel B.

Model WMH31017FS0, Arrived on call for microwave door fell off, found hinge pins that are in door came out that hold the door on to the hinges, replaced microwave door, call complete.

Near Mark Christopher Way, Manor, TX 78653
Nathaniel B.

Nathaniel B.

Model WMH31017FS0, Arrived on call for microwave door fell off, found hinge pins that are in door came out that hold the door on to the hinges, replaced microwave door, call complete.

Near Mark Christopher Way, Manor, TX 78653
Scott  M.

Scott M.

Arrived on site for rattling noise . Found diffuser was making the noise . Replaced part , tested unit . All is quite now . Nomwater leaks detected at time of service . Job complete . IKEA fridge .

Near Catalonia Dr, Austin, TX 78759
Brandon C.

Brandon C.

Arrived on site for customer complaint of oven being hot on bottom/below the oven. This is a wall oven with the vent that comes out of the bottom, I showed customer where it vents, and explained to them that this is normal operation. Tested good.

Near Cades Spirit, Bee Cave, TX 78738
Thomas L.

Thomas L.

Arrived on site for no cool condition in fresh food section. Found low capacity compressor and leaking evaporator. Replaced and unit now frosting properly. There is no water hooked up to this unit.

Near Abelia Ln, Leander, TX 78641
Joseph C.

Joseph C.

WFE525S0HB0 Arrived on site for “oven door not aligned” complaint. Inspected unit and found door hinges bent. Removed and replaced door hinges. Unit checks good.

Near Abraham Lincoln St, Manor, TX 78653
Lou S.

Lou S.

arrived on site to inspect microwave door handle broken and door glass broken. Upon further inspection, I found that the outer glass of the door had been pushed in and the handle bottom mount was broken from inside. Also, I found that the cover is broken in several places. I quoted the customer MW160 $159.99 for diagnostic/labor fee and $207.73 for the cost of the microwave door for a total including tax of $398.06. The customer advised that they would like to search the Internet for a door and install themselves. I advised the customer that my quote is good for 30 days and they agreed to pay the service/diagnostics fee of $108.24 for today. The remaining balance, should they choose to go forward with the repair is $289.82.

Near Cameron Cove, Cedar Park, TX 78613
Nathaniel B.

Nathaniel B.

Model KSCS25INSS01, Arrivd on call for icemaker not making ice, found ice maker mold had no i e in it upon arrival,, jumped black/white to blue/yellow at reciever board and ivemaker cycled but mold heater did not heat but ice maker did fill with water, will need optic boards and ice maker Control 183.04, icemaker 164.45, svc/labor rf360 199.99 which = 547.48 plus tax 45.17 which =592.65, customer declined est. and would only like to pay service fee. Collected service fee 108.24 after tax.

Near Pillion Pl, Manor, TX 78653
Nathaniel B.

Nathaniel B.

Model KSCS25INSS01, Arrivd on call for icemaker not making ice, found ice maker mold had no i e in it upon arrival,, jumped black/white to blue/yellow at reciever board and ivemaker cycled but mold heater did not heat but ice maker did fill with water, will need optic boards and ice maker Control 183.04, icemaker 164.45, svc/labor rf360 199.99 which = 547.48 plus tax 45.17 which =592.65, customer declined est. and would only like to pay service fee. Collected service fee 108.24 after tax.

Near Pillion Pl, Manor, TX 78653
Scott  M.

Scott M.

Arrive on site for upper fresh food freezing . Found defuser door had broken and staying open . Replaced part and tested ,all checked good . No water leaks detected at time of service . Job complete .

Near Little Oak Dr, Austin, TX 78753
Arthur B.

Arthur B.

WRB322DMBB00 (Bottom Mount Refrigerator) - Arrived onsite for customer complaint of bottom mint refrigerator not making ice after new replacement. Checked icemaker and found piece of ice stuck on glide. Removed the piece of ice that was stuck and observed ice maker harvesting. Icemaker then called for water. Icemaker now works as intended. All water connections were dry at time of service.

Near Northcrest Dr, Killeen, TX 76543
Robert J.

Robert J.

MVWB835DW3 Arrived on job for complaints of water not correct. Ran codes and got code for valve temperature. Valve sent not correct updated model number serial was correct.

Near Maribel Ave, Buda, TX 78610
Brandon C.

Brandon C.

Arrived on site for dryer not coming on at all, found 120v coming in on L1 and no voltage on L2. I checked power cord for continuity, cord tested good, instructed customer to call an electrician.

Near Gaines Ct, Austin, TX 78735
Arthur B.

Arthur B.

WED5600XW1 (Dryer) - Arrived onsite for customer complaint of dryer not starting and making clicking noise. Tested unit voltage and found unit is getting 240V. Found also thermal is faulty. Removed and replaced thermal fuse. Reassembled. Tested unit. Unit now starts and heats as intended. Element not grounded. No other issues found. Dryer vent and lint trap was clean at time of service.

Near Quarry Dr, Killeen, TX 76543
Nathaniel B.

Nathaniel B.

Model KMBP100ESS01, Autho. KFLGR00EPL1, arrived on call when using popcorn setting after 45 seconds noticed a fire from inner top of microwave from wave guide plate, removed wave guide plate and saw no damage to inner channel of wave guide, will order 2 wave guide plates, will reschedule for 7/24/18

Near Pillion Pl, Manor, TX 78653
Nathaniel B.

Nathaniel B.

Model KMBP100ESS01, Autho. KFLGR00EPL1, arrived on call when using popcorn setting after 45 seconds noticed a fire from inner top of microwave from wave guide plate, removed wave guide plate and saw no damage to inner channel of wave guide, will order 2 wave guide plates, will reschedule for 7/24/18

Near Pillion Pl, Manor, TX 78653
Brandon C.

Brandon C.

Arrived on site for customer complaint about condensation on mullion, found energy saver was turned on and therefore not activating mullion heater. I put unit into diagnostic mode to test mullion heater, unit tested good. Instructed customer to turn energy saver off and mullion heater would activate. No leaks at time of service.

Near Lewis Mountain Dr, Austin, TX 78737
Nathaniel B.

Nathaniel B.

Model ED22PWXBW00, Arrived on call for unit not cooling properly, installed sealed system parts per previous techs diag., installed parts and recharged system with 3.2 ounces and is getting good heat exchange on the discharge line and amp draw on compresor is 1.6 amps and coming down, customer to allow for 24-48 hours for proper cooling, unit is in garage not connected to water, call complete.

Near Dayton Dr, Round Rock, TX 78665
Nathaniel B.

Nathaniel B.

Model ED22PWXBW00, Arrived on call for unit not cooling properly, installed sealed system parts per previous techs diag., installed parts and recharged system with 3.2 ounces and is getting good heat exchange on the discharge line and amp draw on compresor is 1.6 amps and coming down, customer to allow for 24-48 hours for proper cooling, unit is in garage not connected to water, call complete.

Near Dayton Dr, Round Rock, TX 78665
Chase S.

Chase S.

WDT720PADM arrived on site and replaced user interface control on dishwasher. Ran test cycle, And all functions of dishwasher check good. No water leaks present after repairs

Near Tom Kite Dr, Round Rock, TX 78664
Robert J.

Robert J.

MVWB765FW0 Arrived on job for complaints of not filling with water. Found inlet valve not working solenoid not moving. Replaced housing and test. No leaks detected at and operation normal.

Near FM812, , TX 78617
Lou S.

Lou S.

arrived on site to inspect refrigerator freezer ice maker not working. Upon further inspection, I found that the fc ice maker is cycling, but it's not dispensing water. I checked voltage at the dual valve and found it was producing 85 volts. I ohmed the valve and it showed to be fine. I am ordering an ice maker, dual valve and water valve and scheduled return service for 07/24/18. No ice buildup found in the unit and no water leaks observed during service.

Near Axis Loop, Georgetown, TX 78628
Joseph C.

Joseph C.

WTW8500DC4 Arrived on site for “no cold water” complaint. Inspected unit and found cold water valve solenoid defective. Ordering new. On return visit, will replace control and valve. No leaks detected, at time of service. Return for repairs on 07/24.

Near Rams Horn Way, Round Rock, TX 78665
Arthur B.

Arthur B.

WED92HEFW1 (Dryer) - Arrived onsite for customer complaint of dryer making grinding noises when tumbling. Found lower RH corner rear of cabinet is dented in causing noise. Unit will need new cabinet. Customer advised she will have unit exchanged at Lowe’s. No further repair done. Dryer vent and lint trap clean of lint at time of service.

Near Price Dr, Killeen, TX 76542
Lou S.

Lou S.

arrived on site to inspect washer not working and showing error codes. Upon further inspection, I placed the unit in diagnostics and checked for error codes and received 9/1 and 5/4. I erased the error codes and continued with diagnostics. The tests good; however, the drain pump was having a difficult time draining the water and the unit stopped after a long drain and showed error code 9/1 again. I gained access to the drain pump and removed the filter housing and found a large amount of debris that was clogging the drain pump/filter. I Ada used the customer of my findings and removed the debris and replaced the filter and tested the unit. The unit operated as designed. No water leaks observed; obtained several photos of drain pump, drain tube at the drain pipe, and drain tube at the back of the unit. Upon arrival, I found that the drain tube was not tied down at the drain pipe so I used a zip tie and strapped it to the water hose to keep it from coming out of the drain pipe. Job compl

Near Meadowlark Cir, Georgetown, TX 78626
Nathaniel B.

Nathaniel B.

Model WTW8500DC3, Arrived on call for lf error code which is long fill error, checked for error codes and got f3 e2 which is inlet water temp fault, f8 e1 which is long fill error, f0 e3 which is over load error, f0 e4 which is spin limited by water temp, found that water temp sensor on valve is bad, replaced valve/housing and instructed customer on loading and soap usage, load size is 5-6 pairs of jeans max and as for comforters nothing larger than a thin twin and must spread clothing evenly all the way around and keep center wash plate open and for soap go to liquid do not use the pods it is to much soap, liquid only use to the number 1 on the soap bottle cup and poor it in the dispenser tray, no water leaks at time of call, also found that cold water shut off is bad with it all the way open has less than 30 psi water pressure, customer to contact a plumber. Call complete.

Near Cheyenne St, Round Rock, TX 78665
Nathaniel B.

Nathaniel B.

Model WTW8500DC3, Arrived on call for lf error code which is long fill error, checked for error codes and got f3 e2 which is inlet water temp fault, f8 e1 which is long fill error, f0 e3 which is over load error, f0 e4 which is spin limited by water temp, found that water temp sensor on valve is bad, replaced valve/housing and instructed customer on loading and soap usage, load size is 5-6 pairs of jeans max and as for comforters nothing larger than a thin twin and must spread clothing evenly all the way around and keep center wash plate open and for soap go to liquid do not use the pods it is to much soap, liquid only use to the number 1 on the soap bottle cup and poor it in the dispenser tray, no water leaks at time of call, also found that cold water shut off is bad with it all the way open has less than 30 psi water pressure, customer to contact a plumber. Call complete.

Near Cheyenne St, Round Rock, TX 78665
Diego G.

Diego G.

Arrived on site. Replaced capacitor due to no spin or agitation. Ran diagnostic test, all functions tested OK. No leaks present. Job complete

Near Oak Pebble, New Braunfels, TX 78132
Diego G.

Diego G.

Arrived on site. Replaced capacitor due to no spin or agitation. Ran diagnostic test, all functions tested OK. No leaks present. Job complete

Near Oak Pebble, New Braunfels, TX 78132
Diego G.

Diego G.

Arrived on site. Replaced capacitor due to no spin or agitation. Ran diagnostic test, all functions tested OK. No leaks present. Job complete

Near Oak Pebble, New Braunfels, TX 78132
Diego G.

Diego G.

Arrived on site. Checked for no ice issues. Found faulty module on ice maker. Replace icemaker Assembly and cycle, all functions tested OK. No leaks present. Job complete

Near Ashmore St, New Braunfels, TX 78130
Diego G.

Diego G.

Arrived on site. Checked for no ice issues. Found faulty module on ice maker. Replace icemaker Assembly and cycle, all functions tested OK. No leaks present. Job complete

Near Ashmore St, New Braunfels, TX 78130
Diego G.

Diego G.

Arrived on site. Checked for no ice issues. Found faulty module on ice maker. Replace icemaker Assembly and cycle, all functions tested OK. No leaks present. Job complete

Near Ashmore St, New Braunfels, TX 78130
Joseph C.

Joseph C.

NED4655EW1 Arrived on site for “dryer making squeaking noises” complaint. Inspected unit and found dirt and sand in blower wheel pre-chamber. Removed debris. Found safety pin stuck in front felt seal. Removed safety pin from front seal. Tested unit. Could not duplicate squeaking noises. All wheels look good. Instructed customer to clean venting every six months to prevent possible fire hazards and for better performance and economy. Instructed customer to keep top of unit free from dirt and hair, as theses things can go down filter chute and clog blower wheel components.

Near Corsica Loop, Round Rock, TX 78665
Brandon C.

Brandon C.

Arrived on site for part hanger, I replaced bake igniter and tested unit in front of customer, unit tested good.

Near N FM 620, Austin, TX 78734
Nathaniel B.

Nathaniel B.

Model WFG745H0FS0, Autho. WFDDKFDEPL1, Installed all parts previous tech ordered and know door is closing properly, no gas leaks at time of call, call complete, instructed customer on cleanings for burners.

Near Concord Dr, Round Rock, TX 78665
Nathaniel B.

Nathaniel B.

Model WFG745H0FS0, Autho. WFDDKFDEPL1, Installed all parts previous tech ordered and know door is closing properly, no gas leaks at time of call, call complete, instructed customer on cleanings for burners.

Near Concord Dr, Round Rock, TX 78665
Robert J.

Robert J.

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Near Arpdale St, Austin, TX 78704
Joseph C.

Joseph C.

MVWX700XL1 Arrived on site for “unit not agitating or washing clothes” complaint. Per previous inspection, removed and replaced washplate. Tested unit. Unit is performing as designed. No leaks detected, at time of service.

Near Red Bud Trail, Round Rock, TX 78665
Kevin B.

Kevin B.

Arrived on site and found brown rust like particulate blocking water flow through dispenser, took 1 picture. After replacing water valve and filter housing water dispenser pressure has returned. Spoke with techline 772249110. No water leaks from connections at time of service.

Near O'Callahan Dr, Austin, TX 78748
Lou S.

Lou S.

arrived on site to inspect dryer not working. Upon further inspection, I found that the unit powers up, but does nothing after turning on the power. I ohmed the thermal fuse and found it to be open. I quoted the customer $25.40 for the fuse and DR560 $179.99 for diagnostic/labor fee. The total including tax of $16.94 was $222.33. The customer agreed to the repair and I removed and replaced the thermal fuse and tested the unit. Unit operated as designed. I vacuumed out most of the lint that was found inside the unit and verified ohms at the cutoff and element. No lint observed at end of service. Job completed.

Near Oak Tree Dr, Georgetown, TX 78628
Nathaniel B.

Nathaniel B.

Model WDT720PADM2, Autho. WFL3300EPL1, arrived on call for dishwasher leaking at door, found no error codes, ran unit and found customer is over soaping the unit, ran and drained unit to suds gone and no leaks from front or under bottom of dishwasher, customer not to use soap packs they are to much soap, customer to use liquid and start with 1 table spoon of liquid only in main wash cup on dispenser and rinse aid set to 1 and if still sudsing reduce soap to 1 tea spoon, also must run hot water at sink before starting dishwasher, no water leaks at time of call, call complete.

Near Hidalgo Loop, Round Rock, TX 78665
Nathaniel B.

Nathaniel B.

Model WDT720PADM2, Autho. WFL3300EPL1, arrived on call for dishwasher leaking at door, found no error codes, ran unit and found customer is over soaping the unit, ran and drained unit to suds gone and no leaks from front or under bottom of dishwasher, customer not to use soap packs they are to much soap, customer to use liquid and start with 1 table spoon of liquid only in main wash cup on dispenser and rinse aid set to 1 and if still sudsing reduce soap to 1 tea spoon, also must run hot water at sink before starting dishwasher, no water leaks at time of call, call complete.

Near Hidalgo Loop, Round Rock, TX 78665
Arthur B.

Arthur B.

UMC5200BAS (Wall Mounted Microwave) - Arrived onsite for customer complaint complaint of wall mount microwave not powering on. Removed cabinet wrapper and found fuse shorted. Installed fuse and tested. Found magnetron made loud noise and fuse blown. Unit will need new magnetron,capacitor and diode to complete repair. R/S for Tuesday 7/24. Reinstalled and left unit unplugged.

Near Wells Dr, Kempner, TX 76539
Nathaniel B.

Nathaniel B.

Model MGR8674AB0, Arrived on call for oven clicks but will not ignite, and back left burner will not work, found that actual complaint is that front right burner not igniting, found buildup around the igniter and burner of the right front burner cleaned around the right front igniter and right front burner is lighting every time, for oven not lighting complaint it will not light intermittently, will need igniter and and updated bake and broil harness install these first and test and just incase needed will order spark module, bake burner , will reschedule for 7/24/18, no gas leaks at time of call.

Near Butler Way, Round Rock, TX 78665
Nathaniel B.

Nathaniel B.

Model MGR8674AB0, Arrived on call for oven clicks but will not ignite, and back left burner will not work, found that actual complaint is that front right burner not igniting, found buildup around the igniter and burner of the right front burner cleaned around the right front igniter and right front burner is lighting every time, for oven not lighting complaint it will not light intermittently, will need igniter and and updated bake and broil harness install these first and test and just incase needed will order spark module, bake burner , will reschedule for 7/24/18, no gas leaks at time of call.

Near Butler Way, Round Rock, TX 78665
Diego G.

Diego G.

Arrived on site. Checked for no ice issues. Found bad module on ice maker. Replaced ice maker assembly and tested. All functions tested OK. No leaks present. Job complete

Near Southern Sunset Cove, Driftwood, TX 78619
Diego G.

Diego G.

Arrived on site. Checked for no ice issues. Found bad module on ice maker. Replaced ice maker assembly and tested. All functions tested OK. No leaks present. Job complete

Near Southern Sunset Cove, Driftwood, TX 78619
Diego G.

Diego G.

Arrived on site. Checked for no ice issues. Found bad module on ice maker. Replaced ice maker assembly and tested. All functions tested OK. No leaks present. Job complete

Near Southern Sunset Cove, Driftwood, TX 78619
Lou S.

Lou S.

arrived on site to inspect oven door damage. Upon further inspection, I found that the door was dented on the right side. I removed and replaced the upper oven door and tested unit. Unit operated as designed. Job completed.

Near Holiday Creek Ln, Georgetown, TX 78633
Arthur B.

Arthur B.

ADB1100AWW0 (Dishwasher) - Arrived for customer complaint of of dishwasher not powering on. Checked incoming voltage and found voltage @120v. Removed console and found control had shorted out. Unit will need new control. R/S for Friday 7/20. All water connections were dry at time of service.

Near S 1st St, Copperas Cove, TX 76522
Nathaniel B.

Nathaniel B.

Model JFX2897DRM02, Arrived on call for frost at the back of the freezer and started to not cool properly but know is at proper temp, customer wants unit checked, found new adapter installed is not sealing completely to back wall of fresh food and is pulling warm air down to freezer which is allowing frost to form in freezer back wall, will order another adapter white just in case needed and sealer gum and silicone white to seal were the inside liner meets the outer cabinet on all sections, will reschedule for 7/23/18, also all sensors passed and all fan motors are running at proper speed and unit is making ice, just has frost at back freezer evap cover around fan housing, no water leaks at time of call.

Near Bay Hill Ln, Round Rock, TX 78664
Nathaniel B.

Nathaniel B.

Model JFX2897DRM02, Arrived on call for frost at the back of the freezer and started to not cool properly but know is at proper temp, customer wants unit checked, found new adapter installed is not sealing completely to back wall of fresh food and is pulling warm air down to freezer which is allowing frost to form in freezer back wall, will order another adapter white just in case needed and sealer gum and silicone white to seal were the inside liner meets the outer cabinet on all sections, will reschedule for 7/23/18, also all sensors passed and all fan motors are running at proper speed and unit is making ice, just has frost at back freezer evap cover around fan housing, no water leaks at time of call.

Near Bay Hill Ln, Round Rock, TX 78664
Brandon C.

Brandon C.

Arrived on site for customer complaint of dryer making noise, found vibration noise coming from sheet metal expanding and contracting over the years. I had dryer pads on my truck so I installed dryer pad under blower wheel housing, unit was quieter then when I first showed up, but still had a slight vibration noise. I informed customer that dryers over time will all make slight noises due to sheet metal expanding and contracting, and slight vibration is normal for a used dryer.

Near Black Wolf Run, Austin, TX 78738
Lou S.

Lou S.

arrived on site to inspect dishwasher rack wheels broken. Upon further inspection, I found that the upper rack wheels on both sides were broken and not allowing the rack to roll out of the unit. I quoted the customer DW270 $199.99 which included service/diagnostics for the range/cooktop and $54.36 for the adjuster kit for dishwasher for a total including tax of $275.33. Customer agreed to service and repair. I removed and replaced the adjuster kit for both sides and tested the unit and the rack rolled as designed. No water leaks observed during service. Job completed.

Near Yukon Terrace, Georgetown, TX 78633
Arthur B.

Arthur B.

WRX735SDHZ00 (French Door Refrigerator) - Arrived onsite for customer complaint of icemaker not producing ice. Removed icemaker assembly and found fill tube and channel frozen with water. Cleared out fill tube. Removed and replaced icemaker. Reassembled. Icemaker call for water immediately. No other issues found. All water connections were dry at time of service.

Near Joe Morse Dr, Copperas Cove, TX 76522
Nathaniel B.

Nathaniel B.

Model MHW6000AW0, Arrived on call for noise complaint in last spin cycle, unit had no error codes and is filling and draining properly not able to repeat noise, checked high speed spin with a load and with out a load and not able to get noise to repeat,instructed customer if noise dies repeat to take a video and noise recording of the machine when it makes this noise that they are hearing, no water leaks at time of call. No parts needed at this time.

Near Mount Ellen St, Hutto, TX 78634
Nathaniel B.

Nathaniel B.

Model MHW6000AW0, Arrived on call for noise complaint in last spin cycle, unit had no error codes and is filling and draining properly not able to repeat noise, checked high speed spin with a load and with out a load and not able to get noise to repeat,instructed customer if noise dies repeat to take a video and noise recording of the machine when it makes this noise that they are hearing, no water leaks at time of call. No parts needed at this time.

Near Mount Ellen St, Hutto, TX 78634
Arthur B.

Arthur B.

MVWC400XW4 (Top Load Washer) - Arrived onsite for customer complaint of top load washer not spinning out cycle. When arrived, SENSING light was flashing. Was able to cancel and calibrate the unit. Unit calibrate successfully. Tested unit. Unit fills,agitates,drain and spins as intended. No other issues found at this time. All water connections were dry at time of service.

Near Driftwood Dr, Killeen, TX 76549
Mike G.

Mike G.

WFW85HEFC1, Arrived on site for unit will drip water into unit when not Using checked unit and found that the hot water valve is no not shutting all the way replaced water valve and checked unit and unit is no longer dripping water into unit checked unit for water leaks and no leaks found at time of srv...

Near Hidden Valley Dr, Temple, TX 76502
Mike G.

Mike G.

WFW85HEFC1, Arrived on site for unit will drip water into unit when not Using checked unit and found that the hot water valve is no not shutting all the way replaced water valve and checked unit and unit is no longer dripping water into unit checked unit for water leaks and no leaks found at time of srv...

Near Hidden Valley Dr, Temple, TX 76502
Lou S.

Lou S.

rrive on site to inspect dishwasher door not staying closed. Upon further inspection, I found that both of the friction pads were missing from the hinges. I installed both friction pads and tested the unit and the unit operated as designed. No water leaks observed. Job completed.

Near Sheepshank Dr, Georgetown, TX 78633
Arthur B.

Arthur B.

ED5HVAXVL01 (SxS Refrigerator) - Arrived onsite for customer complaint of refrigerator leaking water. When arrived, puddle of water was under unit. Removed back cover and found no leaks at any water connection or lines. Upon researching, found water valves to washer is leaking. The unit is against the wall to washer. Advise to have water valve checked and repairs. No water leaks found at unit at time of service.

Near Colonial Ln, Killeen, TX 76543
Lou S.

Lou S.

arrived on site to install glass cooktop. I quoted the customer $334.54 for the cooktop and CO230 $189.99 for service fee/labor for a total including tax of $567.80. Customer agreed to service and paid in full. I removed and replaced the cooktop and tested. Unit operates as designed. Job completed.

Near W University Ave, Georgetown, TX 78628

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