We serviced a
LG DRYER
Model DLE7177WM
Near Georgetown, TX 78628
Lou
Job Details: 10/20/2021
"Arrived on site to inspect dryer noises. Upon further inspection, I turned the unit on and it immediately began to make a loud screeching noise. I disassembled the unit and found lint built up on the rollers and the back left roller would not turn. Found the tension pulley would not turn as well. Also found the drive belt fraying. I removed the four rollers and cleaned the axles. Vacuumed the lint from the unit. Removed and replaced the tension pulley and drive belt and reassembled the unit. Retested snd unit is operating as designed. No lint observed at the end of service, job completed."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFTR1814LW9
Near Kyle, TX 78640
Kevin
Job Details: 10/20/2021
"Arrived on site and inspected refrigerator and found evap drain is overflowing into fresh food section. Attempted to clear it by using steamer and flushing drain hose on back of refrigerator. It has improved but may be collapsing inside of rear bulkhead.no water leaks detected at time of service, job complete"
We serviced a
JENN-AIR COOKTOP
Model JGD3536GB00
Near Crawford, TX 76638
Jonathan M
Job Details: 10/20/2021
"Arrived on site for a cooktop that is igniting when the burners in use. Inspect the unit and work area. The customer advised that whenever she called in, they had advised her to try to move her burner cab a little bit to see if that fixed anything. She advised that since she did that that the unit has been working properly but just wanted to get the unit checked out. I did test all burners to check functionality and found all of them working as designed. I did explain to the customer that because everything was working properly there was not really a good way for me to check to make sure that there was anything else wrong. We did test the burner having problems seven times without an issue. The unit is working as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT108FZDM07
Near Austin, TX 78704
Scott
Job Details: 10/20/2021
Arrived on site for fresh food door not sealing properly . Found left hand upper gapping . Tried adjusting hinges and gasket . Gasket doesnt want to stay in grove of liner . Liner liner is warping . Ordering fresh door and gasket . No water leaks detected at time of service. Call to set return . ; ordrng 1 W10638684 (Door ss fresh) and 1 W11030683 (Fresh door gasket)
We serviced a
KENMORE DISHWASHER
Model 665.14815N612
Near Georgetown, TX 78628
Jonathan S
Job Details: 10/20/2021
"Arrived on site for dishwasher not filling with water. Inspected unit and work area. Per diagnostics mode and found error code F7-E2 heater stuck on. Monitored test operation and found wash motor not activating. Measured voltage to motor and found failed wash motor..; ordrng 1 W11341628 (CONTROL)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Manor, TX 78653
Matthew
Job Details: 10/20/2021
Arrived onsite for refrigerator ice maker not producing ice. Upon inspection tested unit. Ran harvest test and found ice maker not completing harvest cycle. Force test and would only partially activate then back to home position. Also appears that bail arm is not functioning. Will need to order and replace I?ve maker. Office to reschedule ; ordrng 1 W11455232 (ICE MAKER )
We serviced a
WHIRLPOOL RANGE
Model SF385PEGW0
Near New Braunfels, TX 78130
Andrew
Job Details: 10/20/2021
"Arrived on site to install previously diagnosed bake igniter, replaced igniter, tested bake igniter, bake igniter working as designed, job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Blanco, TX 78606
Brandon
Job Details: 10/20/2021
"Arrived on site for customer complaint of unit not finishing and then not starting a cycle, found failed actuator, I replaced actuator, unit tested good."
We serviced a
UNKNOWN UNKNOWN
Model NAGJFDHJ/
Near Temple, TX 76504
Tyler
Job Details: 10/20/2021
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBSD608ESS01
Near Driftwood, TX 78619
Kevin
Job Details: 10/20/2021
"Arrived on site and tested unit for lights not working. Found two lights not working, freezer ceiling and RC bottom left. Installed new modules and all lights now working properly. Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KUDC03FVSS4
Near Driftwood, TX 78619
Kevin
Job Details: 10/20/2021
"Arrived on site and tested unit for no power. Found proper voltage from the wall to the junction box. Found bimetal/fuse failed.Installed new bimetal and tested unit. Unit tested good, no leaks detected, job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Blanco, TX 78606
Brandon
Job Details: 10/20/2021
"Arrived on site for customer complaint of unit not being cold enough, found failed fan motor, I replaced evaporator fan motor, unit tested good."
We serviced a
WHIRLPOOL RANGE
Model KSGG700ESS2
Near Blanco, TX 78606
Brandon
Job Details: 10/20/2021
"Arrived on site for customer complaint of unit lighting, found unit to be working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Georgetown, TX 78628
Jonathan S
Job Details: 10/20/2021
Arrived on site for refrigerator door swinging open and making noises. Inspected unit and work area. Found unit was raised using shims and not wheels. Found unit not leveled up. Found condenser rattling against frame and causing noise. Adjusted condenser and added spacer. Will need to replace wheel axle. . ; ordrng 1 W11476984 (AXLE)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Kyle, TX 78640
Brandon
Job Details: 10/20/2021
"Arrived on site for customer complaint of unit not cooling in RC, found freezer at -26 degrees, duct and return was frozen over, I was unable to get unit into diagnostic mode, I replaced control, cleared duct and return, unit tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ04
Near Georgetown, TX 78633
Lou
Job Details: 10/20/2021
"Arrived on site to inspect refrigerator ice maker freezing up. Upon further inspection, I found the ice maker making ice and the ice bin overflowing with ice cubes. I found the ice maker arm locks into place, but its not recognizing the ice level in the bin. I tested the ice dispenser and found it did not dispense. I emptied the bin to find the customers ring wedged in the tines. I removed the ring and filled the bin with ice and retested. Ice dispenser is operating as designed. Due to the ice maker not recognizing the ice level in the bin, Im ordering the ice maker and office to schedule return service due to the availability of the part. No water leaks observed during service.; ordrng 1 WPW10300022 (Ice maker)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FBS00
Near Canyon Lake, TX 78133
Andrew
Job Details: 10/20/2021
"Arrived on site to test unit for no ice production. Found RC way warmer than than setting(57.2f). Found RC evap completely frosted over.
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Austin, TX 78732
Robert
Job Details: 10/20/2021
Arrived on call for complaint of leaks. Found the tub filling with suds. Informed customer of suds issue . Cleared the tub of suds for fresh start.
We serviced a
ROPER DRYER
Model RED4516FW0
Near Waco, TX 76708
Jonathan M
Job Details: 10/20/2021
Arrived on site for a dryer that?s not drying clothes in a 60 minute dry cycle. Inspected unit and work area. The customer advised that it?s taking him 2 to 3 cycles in order to dry clothes depending on the load. Tested the unit and found the unit heating and tumbling as designed. Place to vent tester kit on the unit and found it reading ?poor airflow for all dryers?. Looked behind the unit and found the vent hose completely crunched. Removed the dryer from the wall and corrected the vent hose. Tested the unit again and the vent tester kit would not work. Used my thermocouple and checked airflow cycling on the unit and found it cycling properly. The unit is working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5PVEXWS14
Near Killeen, TX 76549
Tyler
Job Details: 10/20/2021
"Arrived on site for refrigerator needing previously diagnosed sealed system repair. Upon arrival found unit unplugged, found had clogged/blocked condenser coils. Compressor not starting. Installed needed compressor, drier, access port. After 15 minute vacuum, found no signs of leak. Recharged system with 5.0oz of refrigerant. Found unit pressures at 1L/155H and stable for over 10 minutes. Informed customer to keep unplugged after tests and the proper method to remove lint clog from condenser coil then instructed them to give 24hrs to stabilize temps once plugged back to power supply. Call complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ4
Near New Braunfels, TX 78132
Andrew
Job Details: 10/20/2021
"Arrived on site to test unit for not heating, tested unit by heating water, water would not heat, unit has error codes, replaced magnetron, capacitor,and diode, tested unit unit working as designed, cooling fan did turn on.
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Fort Hood, TX 76544
Al
Job Details: 10/20/2021
Arrived on site and inspected dryer not starting. Confirmed the complaint and found the thermal fuse was defective causing the malfunction. R&R it and unit tested properly.
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW3
Near Temple, TX 76502
Tali W
Job Details: 10/20/2021
"On site for washer not balanced and unable to use because of it. In diagnostics, found F2E1 stuck key, F0E5 off balance load. Cleared error codes. Ran diagnostics cycle. Suspension rods functioning properly. Found unit slightly un level causing wobble. Adjusted feet. Also, found actuator disconnected from cam. Replaced actuator from truck stock W10913953. Calibrated. Started cycle with towels in it to test. F0E5 error code returned although tub did not get unbalanced during cycle. Replaced control. Calibrated. Ran diag cycle and found unit functioning as designed. Call complete."
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near Copperas Cove, TX 76522
Al
Job Details: 10/20/2021
Arrived on site and inspected dryer wouldnt start. Confirmed the complaint and found the thermal fuse was defective. Used truck stock WP3392519 to complete the job. Customer will have vents cleaned professionally.
We serviced a
JENN-AIR OVEN
Model JJW2830IM00
Near McGregor, TX 76657
Jonathan M
Job Details: 10/20/2021
Arrived onsite for an oven that is losing track of time. Inspected unit and work area. Confirmed the customer complaint and replaced the User Interface. Reassembled the unit and tested he unit. The unit began to work as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Whitney, TX 76692
Jonathan M
Job Details: 10/20/2021
Arrived on site for a washing machine that?s not completing cycles. Inspected unit and work area. The customer advised the unit seems to leave their clothes wet at the end of the cycle and they?re having to run a drain and spin on the unit to finish the cycle. Ran the unit through diagnostics and found the unit clicking in agitation and the basket moving with the agitator. Checked under the unit and found the actuator detached from the cam. Replaced the actuator and tested the unit again. The unit began to work as designed. Call complete.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Killeen, TX 76542
Al
Job Details: 10/20/2021
"Arrived on site and inspected washer with the drain pump simply humming. Confirmed the complaint, disassembled and replaced the unit and found the drain pump was defective. After replacing the unit tested as designed."
We serviced a
WHIRLPOOL DRYER
Model WHD5090GW0
Near China Spring, TX 76633
Jonathan M
Job Details: 10/20/2021
Arrived on site for a dryer that is flashing an F1 error code for a bad relying on the control board. Confirmed the customers complaint and inspected unit. Found the unit disassembled partially and ran voltage checks throughout the unit.
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW2
Near Waco, TX 76705
Tali W
Job Details: 10/20/2021
"On site for washer having a vibrating noise when going through a cycle. In diagnostics, no errors found. Ran diagnostic cycle. Found drain hose hitting back of unit when slowing down from a spin. I adjusted the leveling feet on unit and ran a calibration cycle. Ran another diagnostics cycle. Unit now functioning as designed. Informed customer that the noise is coming from the drain hose and water inlet hoses hitting the back of unit during spin. Also, that if the noise continues, she can adjust and zip tie the hoses together since unit is fairly close to the wall and cant be pulled out much farther. Call complete"
We serviced a
WHIRLPOOL DRYER
Model MED6230HW2
Near Waco, TX 76705
Tali W
Job Details: 10/20/2021
"On site for dryer being noisy when running. Confirmed complaint. Found noises coming from rollers, pulley, and belt. Replaced rollers, pulley and belt. Tested. Unit functioning as designed. Call complete."
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Waco, TX 76708
Tali W
Job Details: 10/20/2021
"Onsite for washer intermittently not going through rinse cycle. In diagnostics, found F0E3 overload, F0E7 load detected during clean cycle. Customer stated she has never ran a clean washer cycle. Unit is not connected to WiFi. Informed customer to connect unit to WiFi to allow for software updates to unit. Ran diagnostics cycle. Unit fills, drains, agitates, and spins. Unit functioning as designed. Call complete."
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near China Spring, TX 76633
Jonathan M
Job Details: 10/20/2021
Arrived on site to install previously diagnosed hearts. Inspected unit and work area. Replaced pump and motor assembly and tested the unit.
We serviced a
JENN-AIR COOKTOP
Model CVE3400W
Near Temple, TX 76502
Al
Job Details: 10/20/2021
"Arrived on site and inspected down draft switch broken. Confirmed the complaint found the cooktop was pretty much cemented into the granite countertop and wouldnt separate from the counter for the repair to be completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Austin, TX 78745
Luis
Job Details: 10/20/2021
Arrived on site. Removed defective door installed new left hand door checked door operation good.
We serviced a
JENN-AIR COOKTOP
Model JEC3430BS00
Near Austin, TX 78737
Leonardo
Job Details: 10/20/2021
Arrived on site for power light staying on. Tested the unit and the light indeed stayed on. Found the switch that controls the rear left burner was malfunctioning. Replaced the switch,with a new switch and the unit tested good. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB1
Near Del Valle, TX 78617
Jacob
Job Details: 10/20/2021
"Arrived onsite to replace the light socket as per tech line. Reply he part and it did not fix the issue. Replaced the control once again and it did not fix the issue. Called tech line. Had me check all possible issues. Found No resistance across all connections, issues have been resolved with the unit. Said that the customer needs to get a hold of an electrician to fix the plug or the breaker as there is more of Nucens for tripping the breaker. Spoke with Joel got sr#7731948076. No issues at this time. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Georgetown, TX 78626
Tommy
Job Details: 10/20/2021
Arrived onsite for ice maker not operating correctly. Upon arrival found unit ice maker motor dead. Replaced and tested unit is now operating as designed job completed.
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Lago Vista, TX 78645
Justin
Job Details: 10/20/2021
Arrived on site for a washing machine making a loud noise. Upon arrival the customer stated the sound began during the rinse/spin part of the cycle. They provided a video and it sounded like a loud chatter. I put the unit into diagnostics mode and found no stored error codes. I then ran a diagnostics cycle and it ran through as designed. I manually activated each component and could not replicate the noise. I gained access to the bottom of the unit and found some white dust. I gained access to the cam and found it not making great contact with the gears causing the teeth to skip on each other. The cam was ground down and needing to be replaced. I replaced the cam. The unit is now working as designed. No gearcase oil was present. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS02
Near Georgetown, TX 78633
Lou
Job Details: 10/20/2021
"Arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=-4 degrees & RC=54 degrees. I disassembled the RC section and removed the evap cover and found the evaporator with ice built up on it. I removed the ice from the defrost thermistor and found it blackened and popped. I removed and replaced the evap cover and removed the ice with my steamer. Secured the thermistor to the suction line with foil tape and ziptie (photo). Reassembled the RC section and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model MHW6630HW0
Near Lago Vista, TX 78645
Justin
Job Details: 10/20/2021
"Arrived on site for a washing machine leaking and the unit having wet clothes at the end of the cycle. Upon arrival the customer stated that the unit would drip out of the front sometimes. I put the unit into diagnostics mode and found stored error codes F0E2 for over suds, F5E2 for lock failure, F8E1 for long fill. I cleared the error codes. I then ran a test cycle with the top of the unit off and found it ran through as designed. I observed no leaks. I toggled the lid lock and found it running as designed. I inspected the pressure hose and found it in good shape. I blew through the hose in case there were any suds in it. Upon further inspection I found the drain ports in the door gasket clogged with dog hair. I could not replicate the failure at the time of service. I informed the customer on my findings and walked them through proper cleaning of the gasket.
We serviced a
WHIRLPOOL DRYER
Model WGD5100HW0
Near Kyle, TX 78640
Kevin
Job Details: 10/20/2021
"Arrived on site and inspected dryer and found ignitor is glowing but there is gas. Confirmed gas from source is good, replaced coils and dryer is now heating properly, took 1 picture, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5GVEXVD00
Near Dripping Springs, TX 78620
Brandon
Job Details: 10/20/2021
"Arrived on site for customer complaint of unit not cooling, found failed start device and capacitor, I replaced parts, unit tested good."
We serviced a
KITCHENAID VENTHOOD
Model UXL6036YSS0
Near Austin, TX 78738
Leonardo
Job Details: 10/20/2021
Arrived on site to test unit for broken control housing. Test unit and found broke housing and missing screws. Spoke with shana she put screws on research office to reschedule. ; O-emld tckt
We serviced a
KITCHENAID ICE MACHINE
Model KUIC15PHZS0
Near Austin, TX 78737
Luis
Job Details: 10/20/2021
"Arrived on site for no ice. Ran diagnostics no water entering reservoir diagnosed a defective valve,replaced valve ran diagnostics good water flow,found pump to circulating water,replaced pump,unit passed all other test.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78741
Jacob
Job Details: 10/20/2021
"Arrived onsite for unit washing and taking a long time to sense. Looked at the unit and found that the actuator was the incorrect one from the factory. Replaced the Actuator, tested the unit and unit was not filling with water. Looked at the water connections to the unit and found that the cold water side was filled with sand. Tried to get out sand and tried to test once again but sand was still clogged in the valve. Ordered part. Rescheduled with customer. ; ordrng 1 W11038689 (valve)"
We serviced a
WHIRLPOOL OVEN
Model WFC150M0JB0
Near Georgetown, TX 78626
Tommy
Job Details: 10/20/2021
"Arrived onsite for range cooktop issue. Found unit to be operating as designed according to service pointer W11354284B called techline Sr 7732034973 Ed, Ed agreed unit is operating as designed. no functional repair needed as unit is operating as designed."
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Leander, TX 78641
Tommy
Job Details: 10/20/2021
Arrived onsite for washer making noise. Upon arrival found unit bottom wasnt correctly installed fixed and tested unit is now operating as designed. Job Completed
We serviced a
WHIRLPOOL COOKTOP
Model WCE55US0HS01
Near Austin, TX 78728
Taylor M
Job Details: 10/20/2021
"Arrived on site to replace previously diagnosed cooktop, I gained access to the cooktop and removed and replaced the top and re-bracketed the unit to make sure it would not move around, unit is now operating properly as designed. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KSSO48FMX02
Near Austin, TX 78730
Luis
Job Details: 10/20/2021
"Arrived on site found main control shutting itself on and off,due to defective main control, no power to condenser fan which would cause the compressor to run extremely hot and not allow evaporator fan to run. Ordering main control and ordering evaporator fan in case needed. ; ordrng 1 W10818296 (Control) and 1 W10822580 (Evap fan)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Austin, TX 78705
Luis
Job Details: 10/20/2021
Arrived on site. Replaced ice container and icemaker unit working as designed.
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Austin, TX 78738
Robert
Job Details: 10/20/2021
Arrived on call to replace previous diagnosed part. After installation test operation all settings working.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Smithville, TX 78957
Matthew
Job Details: 10/20/2021
Arrived onsite to replace previously diagnosed parts. Replaced drain pump. Tested unit and unit is functioning properly. Ran auto test and all passed. Calibrated unit. Unit is functioning properly. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Round Rock, TX 78664
Jimmy J.
Job Details: 10/20/2021
Arrived on site for Refrig no cool. Tested voltage at the wall and was getting 120. Removed evaporator cover and found suction line was kinked right at the rear bulkhead where the suction line comes out.
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS0
Near Austin, TX 78750
Taylor M
Job Details: 10/20/2021
"Arrived on site to diagnose dishwasher that will not progress through any cycle, I gained access to service diagnostics and checked for fault codes, I found one fault code pertaining to stuck key and an additional related to bad communication between the ACU and the UI, i gained access to the UI and control and removed the p1a connector per the tech sheet and found that upon restoring the power to the unit that the control does not force the drain pump, the tech sheet recommends replacing the control. I am ordering the control and returning with parts for the return service, office to reschedule when the control arrives. ; ordrng 1 W11305303 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV00
Near Lago Vista, TX 78645
Justin
Job Details: 10/20/2021
Arrived on site for a refrigerator with the ice maker not working. I checked temps in the unit and found the FC at 0?F. I then put the unit into diagnostics mode and found the ice maker getting stuck in the break position. Due to this I replaced the IM. I tested the unit and found the same issue. I gained access to the wiring at the door hinge and found it stressed. I ohmd out the harness and found it out of range. Due to this the door with the harness will need to be replaced. I am ordering the door and the drive will need to get authorization and reschedule. ; ordrng 1 LW11038917 (Freezer Door) and 1 Autho (Autho)
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Austin, TX 78731
Taylor M
Job Details: 10/20/2021
"Arrived on site to diagnose dryer not starting cycle, upon accessing the unit I found that there is proper voltage and polarity to the unit and the terminal block is getting appropriate voltage, i gained access and verified correct voltage at the thermal fuse, it checked good. I gained access to the door switch and found it physically broken; ordrng 1 WPW10569603 (Door switch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GS6NBEXRL01
Near Austin, TX 78732
Robert
Job Details: 10/20/2021
Arrived on call to replace previous diagnosed parts. After installation test operation.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT780SAEM0
Near Pflugerville, TX 78660
Wesley
Job Details: 10/20/2021
Arrived onsite and replaced the sump and motor to repair unit not washing properly. Advised customer on repair. All checks good.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Austin, TX 78732
Robert
Job Details: 10/20/2021
Arrived on call for complaint of sud error code. Per customer discretion of washer adding time to clear suds and previous note I changed the control. Ran diagnostics and tested for leaks.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHV0
Near Austin, TX 78739
Luis
Job Details: 10/20/2021
"Arrived on site. Found unit will need adjuster kit,kit originally provided missing parts. Will order a new kit; ordrng 1 W10712395 (Adjuster kit)"
We serviced a
KENMORE REFRIGERATOR
Model 106.5178341
Near Georgetown, TX 78633
Lou
Job Details: 10/20/2021
"Arrived on site to inspect refrigerator ice maker and water dispenser not working. Upon further inspection, I checked the harness at the lower left hinge and it was good. I tested the water dispenser and water came out very slowly. Checked the ice maker and tested it and no water came from the fill tube. I removed the water filter and retested and the water dispenser operated as designed and retested the ice maker and it filled. I removed and replaced the filter head and recommended that the customer purchase a new filter due to the previous one being defective. Tested the unit without the filter and the water and ice maker are dispensing water. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model JB36NXFXRE01
Near Dripping Springs, TX 78620
Kevin
Job Details: 10/20/2021
Arrived on site and inspected refrigerator and found customer doesnt like how freezer ice drawer slowly closes. Doesnt like pull distance from soft close drawers in fresh food.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Leander, TX 78641
Kayman
Job Details: 10/20/2021
Arrived onsite fo r refrigerator making abnormal vibrating noises. On arrival I confirmed the complaint and the noises seemed to be coming from the compressor area. I pulled the unit out of its spot and the noises decreased to almost un noticeable. I found the cardboard bottom against the condenser is casing the noise. I used some of the existing sound pads on the unit and wedged them between the condenser and bracket. The noise went away. I found that the flooring has deep grout joints which seems to be contributing to the noise. I advised the customer of my findings and explained what I did to remedy the situation. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300EWH01
Near Cedar Creek, TX 78612
Matthew
Job Details: 10/20/2021
Arrived onsite for ice maker leaking. Upon arrival tested unit. Ran harvest test and fill. About 5 seconds after fill the ice maker began to leak. Found ice maker failed. Replaced ice maker. Ran test and filled. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model EL88TRRWS
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 10/20/2021
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01
Near Georgetown, TX 78626
Tommy
Job Details: 10/20/2021
"Arrived onsite for refrigerator building frost, upon arrival found drain tube clogged. Replaced unit drain tube and cleared fc line. Recommend defrost to be sure on rc line. Job Completed."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Hutto, TX 78634
Jimmy J.
Job Details: 10/20/2021
"Arrived on site to install previously diagnosed part. Removed actuator and installed new actuator. Ran auto diagnostics and washer filled, agitated and spun as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ00
Near Georgetown, TX 78628
Jonathan S
Job Details: 10/20/2021
"Arrived on site for refrigerator not cooling. Inspected unit and work area. Found evaporator iced over. Performed diagnostics mode and tested defrost sensor and found closed. Forced defrost cycle and measured voltage to defrost heater and found none. Measured defrost circuit and found 28 ohms. Found control not sending voltage to heater. Found failed control. Removed failed control and installed new. Programed control and performed diagnostics mode. Forced defrost cycle and found 120 volts. Removed from adaptive defrost to basic defrost cycle. All tested good, no water leaks detected. Customer can power unit off and allow 24 hours for unit to thaw or allow unit to catch up defrosting and may take up to a week to cool properly. All tested good, no water leaks detected during service. Spoke with customer on defrosting unit and service performed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Pflugerville, TX 78660
Wesley
Job Details: 10/20/2021
Arrived onsite and found unit operating with residual frosted rails sticking and preventing a good seal. Replaced brackets and heat treated gasket. Unit is now operating as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Lakeway, TX 78734
Leonardo
Job Details: 10/20/2021
Arrived on site. To Install console. Replaced console. Unit tested all buttons work as designed.job complete
We serviced a
WHIRLPOOL WASHER
Model WFW86HEBC
Near Austin, TX 78703
Scott
Job Details: 10/20/2021
"Arrived on site for washer completely dead . Checked outlet , getting correct voltage. Getting voltage to control but none is coming out . Control needs replacement . No water leaks detected at time of service. Job complete"
We serviced a
MAYTAG WASHER
Model MVWB835DC3
Near Cedar Park, TX 78613
David S
Job Details: 10/20/2021
"Arrived on site for washing machine not powering on. I gained access to the control and found the unit receiving good voltage. I checked the voltage output to the UI, I found 5vdc. I spoke to the customer about needing a new console. I replaced the console and put the unit through a diagnostics cycle and found it working as designed. Job complete."
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW0
Near Canyon Lake, TX 78132
Andrew
Job Details: 10/20/2021
"Arrived on site to test unit for not responding. Found console had loose connection. Secured connection, tested unit, unit working as designed. No leaks detected. Unit serial number was correct but model number was different.
We serviced a
KITCHENAID RANGE
Model KDRS483VSS00
Near New Braunfels, TX 78130
Andrew
Job Details: 10/20/2021
"Arrived on site to replace right hidden bake element, verified element was bad and needed to be replaced, found no access point to replace element, spoke to PR and was advised to call technical support
We serviced a
JENN-AIR OVEN
Model JJW2427DS00
Near Round Rock, TX 78664
Wesley
Job Details: 10/20/2021
Arrived onsite and replaced the console. Unit is now operating as designed.
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Kingsland, TX 78639
Cliff
Job Details: 10/20/2021
Arrived on site to replace previously ordered parts for range. Replaced control and all is working properly at this time.
We serviced a
JENN-AIR REFRIGERATOR
Model JS48NXFXDE01
Near Austin, TX 78652
Luis
Job Details: 10/20/2021
"Arrived on site for no cool in fresh food and no ice. Found no air entering fresh food section removed damper cover damper door closed ran diagnostics damper not powering on,installed a new damper ran diagnostics damper door opened. Tested for no ice found no water entering icemaker,jumped valve no water,disconnected water line source to unit no water customer will need a plumber"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ0
Near Lakeway, TX 78734
Leonardo
Job Details: 10/20/2021
"Arrived on site tested unit for filling with water even when unit is off.Tested unit and found Fill valve was not closing completely causing unit to fill.Replaced the fill valve. Tested the unit,no further water leaks detected. Unit works good. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW7040DW0
Near Leander, TX 78641
Kayman
Job Details: 10/20/2021
Arrived onsite for washer leaking from underneath. Upon inspection I found F2E1 stored in the system. I cleared the error and proceeded with diagnostics. With no other error codes present I accessed the valve and found calcium or water trails coming from the valve onto the housing. I ran the hot/cold valve test and the valve began leaking filing up the cavity it sits in. I stopped diagnostics and replaced the valve. I tested again and the unit is now working as designed with no leaks present at this time. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSS42QTW04
Near Georgetown, TX 78628
Lou
Job Details: 10/20/2021
"Arrived on site to inspect refrigerator ice dispenser not dispensing ice. Upon further inspection, I tested the ice dispenser and it failed to dispense, but I could hear the auger motor coming on. I removed the ice bin and the shaft and found the end of the shaft that attaches to the motor is rounded off. I removed the auger motor and and found the motor shaft rounded off too. I removed and replaced the auger motor and shaft and retested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KBRA20EMBL
Near Austin, TX 78731
Taylor M
Job Details: 10/20/2021
"Arrived on site to install previously diagnosed defrost timer, I gained access and removed the defrost timer and replaced it and the unit is now operating properly as designed with the noise no longer persisting aside from the normal damper noises, Job complete."
We serviced a
KITCHENAID DISHWASHER
Model KDPM354GPS0
Near Round Rock, TX 78681
David S
Job Details: 10/20/2021
"Arrived on site to install previous diagnose parts. I gained access to and installed the control, and UI. I put the unit through a diagnostics cycle. The unit worked as designed. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB119WFBM00
Near Austin, TX 78748
Jacob
Job Details: 10/20/2021
Arrived onsite for unit not cooling in the refrigerator. Checked all diagnostics and everything passed. Upon further inspection found that the unit is not defrosting. Upon further inspection. Found that the bi metal was not working. Need to order a wires harness. Rescheduled with customer. ; ordrng 1 W11260592 (harns-wire)
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS
Near Austin, TX 78748
Jacob
Job Details: 10/20/2021
"Arrived onsite for for unit having damaged and dispenser door not staying closed. Looked at the unit and saw that the spray arm will not come off of the sump, saw that the unit has damage from the back and underneath the unit. Ordered all parts to be replaced. Office to reschedule ; ordrng 1 REQUEST (2HR) and 1 W11048456 (WASH ARM) and 1 W11092649 (DISPENSER DOOR) and 1 W11120458 (TUB) and 1 W11243648 (SUMP AND MOTOR )"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ00
Near Canyon Lake, TX 78133
Andrew
Job Details: 10/20/2021
"Arrived on site to test unit for no ice production, tested unit found ice maker leaking water into ice bin, replaced ice maker, level unit, unit now working as designed, no leaks detected job complete"
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Kyle, TX 78640
Robert
Job Details: 10/20/2021
Arrived on call for complaint of noise. Found the gearcase bad and slider damaged. Replaced both parts and test.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW02
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 10/20/2021
"Arrived n site for freezer not freezing. Inspected unit and work area. Found unit powered off. Powered unit on and measured amp draw to compressor and found 1.25 amps. Found compressor shutting off and dropping voltage. Called Whirlpool tech support and spoke with Kirk. Measured compressor windings and found within range. Kirk stated to replace sealed system with control. Office to schedule return when ETA is available on parts.; ordrng 1 ACCESSVALVE and 1 W10383615 (thermistor,fc) and 1 W10750851 (compressor) and 1 W11198881 (start-dev) and 1 W11496886 (CONTROL ) and 1 W11507067 (EVAPORATOR ) and 1 WPW10143759 (dryer) and 1 WPW10350564 (capacitor)"
We serviced a
WHIRLPOOL COOKTOP
Model KICU569XSS00
Near Austin, TX 78734
Leonardo
Job Details: 10/20/2021
arrived on site test unit for not turning on. Found correct voltage coming in. Called tech line. Checked all connections from jo5 to jo 6 per tech line. Connections were good. Will need to order all hot plates. Replace hot plates ,module, and UI at the same time. Office to reschedule.; ordrng 4 WPW10396548 (Hotplate)s and 1 WPW10396779 (Center hot plate)"
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Hutto, TX 78634
Jimmy J.
Job Details: 10/20/2021
"Arrived on site for dryer door won't stay close DOOR-NOT CLOSING / NOT LOCKING. Found catch and door strike not holding door closed. Removed catch and strike and installed new catch and strike. Door is staying shut while dryer runs. Had customer co firm the door closing properly.
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Cedar Park, TX 78613
Kayman
Job Details: 10/20/2021
Arrived onsite for washer not agitating. Upon inspection I found no stored error codes. I ran diagnostics and could feel a bad wobble while spinning. I lifted the unit and inspected the gear case. I found oil spread around the pulley shield and on the capacitor. I replaced the gear case shifter and cam. I calibrated and tested the unit. The unit is now working as designed and no leaks were detected during time of service.
We serviced a
MAYTAG WASHER
Model MVWB765FW2
Near Austin, TX 78735
Robert
Job Details: 10/20/2021
Arrived on call for complaint of filling with water and not complete cycle. For fill issue will need valve it is not shutting off. For cycle issue will need latch.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Austin, TX 78737
Kevin
Job Details: 10/20/2021
"Arrived on site and tested unit for no power. Found proper voltage from wall outlet and to the control board. Will need to replace control to complete. Will also bring back panel, drain pump, and the valve to ensure completion. Office to reschedule.; ordrng 1 W11478526 (Panel) and 1 W11165546 (Valve) and 1 W11396717 (Pump)"
We serviced a
GE REFRIGERATOR
Model GSE25HGHWW
Near Leander, TX 78641
Kayman
Job Details: 10/20/2021
Arrived onsite to drop off part. Dropped off shelf and insert at front door. Job complete resident not home.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Austin, TX 78727
Justin
Job Details: 10/20/2021
Arrived on site to install previously diagnosed parts. I installed the new ice maker and then ran a manual harvest and fill. The ice maker is working as designed
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Pflugerville, TX 78660
Wesley
Job Details: 10/20/2021
Arrived onsite and found unit operating with a rock in the tread. Removed rock to restore quiet operation. All checks good. Unit is now operating as designed. All checks good.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ0
Near Del Valle, TX 78617
Matthew
Job Details: 10/20/2021
"Arrived onsite for microwave not heating. Upon arrival tested unit. Found unit is having high voltage issues and magnetron has failed. Recommended replacing high voltage components - magnetron, capacitor and diode.
We serviced a
WHIRLPOOL DISHWASHER
Model DU810SWPU3
Near Georgetown, TX 78626
Tommy
Job Details: 10/20/2021
Arrived onsite for dishwasher not starting upon arrival found unit dishwasher fully operating. Unit outlet not providing proper 120 volts tested unit on another outlet. Unit is operating as designed. Job Completed.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near New Braunfels, TX 78132
Andrew
Job Details: 10/20/2021
"Arrived on site to replace inlet valve from previous diagnosis, replaced valve, flushed out water lines, noticed water pressure was very low from hot water line, ran hot water in restroom sink same issue, very low pressure, advised customer to contact her plumber, tested unit, unit working as designed no leaks detected job complete"
We serviced a
GE REFRIGERATOR
Model GFE26JMMAFES
Near Cedar Creek, TX 78612
Matthew
Job Details: 10/20/2021
"Arrived onsite for IU panel not functioning . Upon arrival found that IU had been malfunctioning intermittently. Found that control has been having issues and has been replaced before. Also found ice box has been periodically frosting over. Found heat migrating up from ice chute. Ice is melting and dripping around dispenser and IU. Recommended replacing Main board, UI, and ice door chute. Will need AUTHO. ; ordrng 1 WR01X25007 (spring duct door) and 1 WR17X25006 (duct door asm) and 1 WR17X25542 (funnel ice es) and 1 WR55X30297 (display control slat) and 1 WR60X10344 (motor duct door)"
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW2
Near Cedar Park, TX 78613
David S
Job Details: 10/20/2021
Arrived on site for washing machine leaking. I inspected the unit and work area. I gained access to the water valve and put the unit through a diagnostics cycle. I found the unit and leaking from the grommets sealing the water valve to the housing. I removed the water valve and replaced the grommets with ones I had on hand. I reassembled the unit and ran the valve with hot and cold open and found the valve no longer leaking.