We serviced a
WHIRLPOOL MICROWAVE
Model WMH78019HZ
Near Hutto, TX 78634
Wesley
Job Details: 07/23/2021
Arrived onsite and replaced the door to repair. Unit is now operating as designed. All checks good.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Austin, TX 78719
Jacob
Job Details: 07/23/2021
"Arrived onsite for unit having error codes. Looked at the unit and it had a lot of error codes. Erased error codes. Unplugged the unit for about 1min. Also noticed that the tub and basket was not sitting leveled causing the tub to hit the back of the unit very easily, as customers floor is on a broken piece of sloped slab within the laundry room. Re leveled the unit. Tested unit in automatic diagnostics and unit passed. Put unit in drain and spin, and unit passed with no error codes. No issues at this time. Let customer know that they may need to get the unit more leveled with someone to take the time to get it accurate because of the flooring. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF550CDHZ03
Near Lockhart, TX 78644
Noah D
Job Details: 07/23/2021
"Arrived on site to inspect unit for not sealing normally, upon inspection found a huge piece of ice and lots of frost in freezer, drain pan had begun to overflow and drain into freezer, cleared all ice and sucked water from evap pan, poured water through drain with no issues. All functions returned. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED25TQXEW01
Near Kyle, TX 78640
Robert
Job Details: 07/23/2021
Arrived on job for complaints of warm temperature. Found the overload not working. Replaced overload and tested. No leaks detected at time of service
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near Manor, TX 78653
Matthew
Job Details: 07/23/2021
"Arrived onsite for range not functioning. Upon inspection found failed wiring harness and power cord. Harness is covered but power cord is not. Advised customer and customer wants to reach out to builder to replace cord. Unit may also need control. Returning with harness, control and bake element. Return appointment pending customer obtaining four prong power cord. Office to reschedule ; O-emld tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Niederwald, TX 78640
Kevin
Job Details: 07/23/2021
"arrived on site and inspected refrigerator and found an air gap on the top left of the freezer door. Took pictures. Used heat gun to re-ship gasket and it will now close properly, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Red Rock, TX 78662
Noah D
Job Details: 07/23/2021
"Arrived on site to inspect unit for not allowing water in unit, upon inspection found the units float switch out of place and causing issues, realigned float and water entered unit normally. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Leander, TX 78641
Kayman
Job Details: 07/23/2021
Arrived onsite for refrigerator not dispensing ice or water. Upon inspection I found the water fill tube at the top of the unit had split or busted and sprays water onto the top every time the ice maker is filled. I found no water coming through at the dispenser. I am ordering the water tube duel valve and other prescreen parts for return visit. Office to R/S due to part availability. ; ordrng 1 W11415785 (Water tube) and 1 W11043013 (Valve dual) and 1 WPW10300024 (Ice maker)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Hutto, TX 78634
Wesley
Job Details: 07/23/2021
Arrived onsite and found lighting circuit failed on control. Replaced control. Unit is now operating as designed. All checks good.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model PLRU1778ES5
Near Austin, TX 78734
Brandon
Job Details: 07/23/2021
"Arrived on site to replace door liner and gasket, after replacing parts and forming gasket, unit tested good."
We serviced a
WHIRLPOOL WASHER
Model GHW9100LW2
Near San Marcos, TX 78666
Andrew
Job Details: 07/23/2021
"Arrived on site to test unit for error code f2(long drain). Found drain pump was seized by piece of cloth burning pump out. Replaced pump, tested unit, unit works good. No leaks detected.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFC42FSS00
Near Austin, TX 78737
Robert
Job Details: 07/23/2021
Arrived on job for complaints of icemaker not working and temperature display wrong. Ordered additional parts and made some adjustments will re-evaluate. ; ordrng 1 WP2188820 (temp sensor) and 1 WPW10277450 (icemaker) and 1 WPW10468946 (contrl-box)
We serviced a
WHIRLPOOL DRYER
Model WGD7800XW0
Near Luling, TX 78648
Noah D
Job Details: 07/23/2021
"Arrived on site to inspect unit for not working normally without squeaking, upon inspection found the units pulley seized with bad wheels.
We serviced a
GE REFRIGERATOR
Model GSHL6KGZBCLS
Near Georgetown, TX 78633
Tommy
Job Details: 07/23/2021
Arrived onsite for ice maker only dispensing normal ice. Upon arrival found unit solenoid arm fell from position. Remove and put unit back together with solenoid arm in position. Tested found unit now operating as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Austin, TX 78736
Brandon
Job Details: 07/23/2021
"Arrived on site for customer complaint of handle being loose, found set screw was loose on right side, I tightened set screw, unit tested good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT705PAKZ0
Near Georgetown, TX 78626
Kayman
Job Details: 07/23/2021
Arrived onsite for dishwasher not drying. Upon inspection of the unit I found No error codes stored in the system. I ran diagnostics and all functions passed with no issues. The customer states that there is no steam at all when the cycle is done. I called techline and spoke to Bruce 7731327632 he advised me that no repair would be needed at this time. The unit is working as designed and no leaks were detected during time of service. Job complete.
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Lockhart, TX 78644
Noah D
Job Details: 07/23/2021
"Arrived on site to Inspect unit for not heating, upon inspection found the unit didnt heat at all, replaced thermistor and cutoffs, all functions returned with no issues. Customer will monitor. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Austin, TX 78734
Brandon
Job Details: 07/23/2021
"Arrived on site for customer complaint of unit not being leveled, found floor not level. Instructed customer on how to level floor."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017FB2
Near Manor, TX 78653
Matthew
Job Details: 07/23/2021
"Arrived onsite for microwave sparking when in use. Upon inspection found unit had high voltage issues. Would need to replace magnetron, capacitor and diode.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Austin, TX 78759
Matthew
Job Details: 07/23/2021
Arrived onsite for intermittent light issues in deli drawer. Upon inspection found liner loose and blocking switch from actuating. Removed base liner and secured trim liner. Tested unit and unit is functioning properly. Job complete
We serviced a
GE DISHWASHER
Model GDT635HSJ2SS
Near Round Rock, TX 78665
Jimmy J.
Job Details: 07/23/2021
Arrived on site for NOT HEATING/DRYING THE DISHES--SOAKING WET AT THE END OF CYCLE-WATER IS COLD-HEAT DRY NOT WORKING. Ran diagnostics and heating element was not hot in sub test 4 after forty seconds. Checked for 120 at board to heater. No voltage. Check resettable TCO ato see if its tripped. It checked good. Ohmed out harness to test the float switch. Float switch was not in range which will not allow voltage to be sent to heating element. Ordered float switch WD21X10519 to return and complete the repair. No leaks detected. 50m21; ordrng 1 WD21X10519 (Float)
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JW0
Near Leander, TX 78641
Justin
Job Details: 07/23/2021
Arrived on site and found we had the incorrect control ordered. Ordering the correct control and the office will need to reschedule. ; ordrng 1 W11528350 (Control)
We serviced a
WHIRLPOOL WASHER
Model WTW7600XW2
Near Bee Cave, TX 78738
Brandon
Job Details: 07/23/2021
"Arrived on site for customer complaint of SD error code and unit not finishing cycles, found failed hub and bearing was showing signs of failing. I informed customer of hub and bearings. She wanted to repair the hub and see if that would resolve the issue. I replaced hub, ran diagnostic test cycle, unit tested good. If problem continues, will need bearings.
We serviced a
WHIRLPOOL DRYER
Model WED6620HC1
Near Georgetown, TX 78628
Lou
Job Details: 07/23/2021
"Arrived on site to inspect washer not powering on. Upon further inspection, I found the unit turned off but the control panel display was showing some digits when it should be blank. Customer advised that they had the vents cleaned and found the vent tube at the back of the unit was full of water. Unit is operating as designed. No lint observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78701
Jacob
Job Details: 07/23/2021
Arrived onsite for the unit for the door not closing properly. Looked at the unit and door would not close easily. Upon further inspection. Found that the tub was damaged and causing a bind in the top rack to not allow the door to close fully. Took pic in quick pics. Ordered tub and requested for 2HR. Office to reschedule.; ordrng 1 WPW10681506 (Tub) and 1 Requested (2hrs)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Pflugerville, TX 78660
Wesley
Job Details: 07/23/2021
Arrived onsite and installed caps to improve ignition performance due to unscheduled warping. Unit is now operating as designed. Advised customer On repair.
We serviced a
KITCHENAID DISHWASHER
Model KUDS30FXSS8
Near Austin, TX 78746
Jacob
Job Details: 07/23/2021
Arrived onsite for unit top rack not working properly to slide out. When looking at the rack. Saw that the rollers had broken off the adjusters. Replaced adjusters. Tested unit. Unit tested good. No issues at this time. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78734
Brandon
Job Details: 07/23/2021
"Arrived on site for customer complaint of unit making clunking noise and not washing, found failed actuator, ordering actuator. ; ordrng 1 Cnote (Office to reschedule)"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Salado, TX 76571
Tyler
Job Details: 07/23/2021
(CH) Arrived on site for washer not agitating. Upon arrival confirmed the complaint. I checked the actuator and found that it slipped out of place. I reattached and secured the actuator in place. After repair tested the unit to find all functions operating as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model MHW6630HW2
Near Lakeway, TX 78734
Brandon
Job Details: 07/23/2021
"Arrived on site for customer complaint of unit leaking out of dispenser every 3rd load, found unit was leaning forward slightly and customer was using liquid soap but had dispenser set to powder. I adjusted feet"
We serviced a
KITCHENAID COOKTOP
Model KICU509XSS00
Near Georgetown, TX 78633
Lou
Job Details: 07/23/2021
"Arrived on site to install previously diagnosed and ordered part. Due to the module failing, I removed and replaced the the module and programmed it. Tested the unit and it is operating as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model ADB1400AGB3
Near Manor, TX 78653
Matthew
Job Details: 07/23/2021
Arrived onsite for dishwasher not drying properly. Upon inspection found dishwasher to be functioning properly. The dispenser was not dispensing rinse aid. Replaced dispenser. Notified customer to refill rinse aid and monitor. Job complete
We serviced a
JENN-AIR COOKTOP
Model JGD8430ADS
Near Austin, TX 78746
Leonardo
Job Details: 07/23/2021
Arrived on site to replace cooktop. Found all screws rusted and all igniters broken. Will order new orifice holders and burner heads and screws. Office to reschedule ; ordrng 1 74010773 (Rr orifice holder) and 1 74010774 (LF orifice holder) and 1 W11416836 (LR orifice holder) and 1 74010772 (RF orifice holder) and 8 WP8273062 (Screws)s and 1 74007736 (Rf burner head) and 1 74007735 (LR burner head) and 2 WP7505P339-60 (LF-RR burner head)s
We serviced a
WHIRLPOOL WASHER
Model MVWB757JW0
Near Round Rock, TX 78665
Wesley
Job Details: 07/23/2021
Arrived onsite and tested washer for noise. Unit is operating perfectly with no error codes. Ran diagnostic cycle. No issues. Started a normal load with clothes. All operating as designed. Advised customer on findings.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Leander, TX 78641
Justin
Job Details: 07/23/2021
"Arrived on site for a dishwasher not drying dishes properly. I put the unit into diagnostics mode and found no stored error codes. I then ran a diagnostics cycle while monitoring the amp draw to the heater. I found it drawing the proper amperage and running as designed. I informed the customer on the energy usage of current dishwashers and how they do heat differently than older units. I also found the customer not using any rinse aid, and advised her on the importance of using rinse aid. I informed the customer on the use of a customer instruct and that she had used hers today.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Leander, TX 78641
Justin
Job Details: 07/23/2021
"Arrived on site for a washing machine making a loud noise at the beginning of the cycle. Upon arrival the customer stated the noise sounded like it came from the back when water started coming in at the beginning. They also stated the rubbing noise from the prior visit never went away. I manually span the agitator and tub and could hear the cam grinding loudly. I put the unit into diagnostics mode and found no stored error codes. I then ran a diagnostics cycle and found it ran through as designed. I then manually activated each component in diagnostics and found all working as designed with no abnormal noise. I gained access to the bottom of the unit and found that the cam on the gear case had to much play and could separately move up and down. This component should be firm in place. I found it sagging too, which was why it was rubbing against the guard per last service. It is also causing the gears to intermittently not catch properly, which is where the new noise is from. Both of these are from the same failure. Upon further inspection I found the shaft the splutch assembly sits on has actually knocked loose and is able to freely move up and down, but it should be firm with no movement. This indicates a faulty gear case. When trying to remove the wash plate in order to remove the gear case, I found the wash plate bound and unable to be removed. I informed the customer due to this we would have to break open the wash plate to complete the repair.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Andice, TX 78628
Cliff
Job Details: 07/23/2021
Arrived on site to diagnose a dishwasher that is not cleaning properly. Found upper and lower sprayer arms cracked and they will need to be replaced to complete repairs.; ordrng 1 WPW10319027 (Sprayer) and 1 WPW10317197 (Sprayer)
We serviced a
GE REFRIGERATOR
Model PSC25MSTBSS
Near Georgetown, TX 78628
Lou
Job Details: 07/23/2021
"Arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=9 degrees & RC=37 degrees. Customer said the FC evap fan was recently replaced by another company and they told the customer the unit needed the extra cool fan replaced and never returned. I found all fans operating as designed. I removed the RC evap cover and found due to age, the gaskets were worn and not sealing properly and needed to be replaced. Tested the extra cool option and found it is operating as designed. The evaporator had a perfect frost pattern as well. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model MHW5500FC0
Near Austin, TX 78756
Jacob
Job Details: 07/23/2021
"Arrived onsite for unit not giving errors and sometimes will work with no issues at times. Put unit in diagnostics and got F3E1 water level system, F8E3 overflow condition. Checked the switch level line at the back of the tub and found nothing stuck in the hose. Ordered parts. Rescheduled with customer ; ordrng 1 WPW10365885 (Drawer) and 1 WPW10448876 (Level switch)"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Austin, TX 78723
Scott
Job Details: 07/23/2021
"Arrived on site for poor drying performance. Ran both meter vent and kit sent bye wp ,as well as temp checks . Ran both with and with out vent on . Dryer has a vent restriction. Recommended calling vent cleaning company to have a second look at venting . Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model JFFCF72DKL00
Near Austin, TX 78723
Scott
Job Details: 07/23/2021
Arrived on site for fridge making a lot of noise . Found dampener making a loud ratchet noise . Replace dampener . Unit is now performing normally. No water leaks detected at time of service. Job complete .
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS00
Near Liberty Hill, TX 78642
Cliff
Job Details: 07/23/2021
Arrived on site to diagnose a refrigerator that is not dispensing ice or water. Found water filter not fully installed preventing proper water flow. No further repairs needed and no leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFIV29PCMS01
Near Georgetown, TX 78633
Tommy
Job Details: 07/23/2021
"Arrived onsite for unit still have condensation, called techline and spoke with ED #7731322405, he stated to order control according to service pointer W10772228. Office to reschedule upon receiving.; ordrng 1 W10878992 (Control)"
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near Austin, TX 78738
Brandon
Job Details: 07/23/2021
"Arrived on site for customer complaint of unit leaking in RC, found clog in defrost drain line, I used steamer to unclog drain line, unit tested good."
We serviced a
WHIRLPOOL WASHER
Model WTW4800XQ2
Near Austin, TX 78752
Scott
Job Details: 07/23/2021
"Arrived on site for washer off balance . Found customer was washing blankets and got off balanced , found right rear and left front shocks had popped out of position . Reinstalled spring rods . Ran calibration and diagnostics wash, all checked normal. No water leaks detected at time of service. Job complete.
We serviced a
AMANA RANGE
Model AER6303MFB2
Near Austin, TX 78724
Scott
Job Details: 07/23/2021
Arrived on site for range flashing control error code . Ran diagnostics same error . Checked all connection , all are secure . Ordering control. Call to set return .; ordrng 1 W11204487 (Control)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Leander, TX 78641
Kayman
Job Details: 07/23/2021
Arrived onsite for washer stuck on sensing mode and not operating. Upon inspection I found the tube had standing water. I tilted the unit and found the previous repair did not hold and the wires had backed out again. I found the cover to the wires was hanging down which likely caused the connectors to break. I found the customer has washed the same heavy fleece blanket both times this issue has occurred. I repaired the wires and tested the unit. I found the unit screeching badly during start of spin. I used van stock part # W11239857 and replaced the drive belt. I tested the unit again and did not get a screeching noise. The unit is working as designed at this time and no leaks were detected during time of service. Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near Leander, TX 78641
Kayman
Job Details: 07/23/2021
Arrived onsite for microwave leaking air from the top vent. Upon inspection I found a small amount of air coming out of the top vent of the unit when the fan is activated. I can hear the damper open and close as designed. I used a piece of paper and confirmed suction at the grease filter. I advised that it is somewhat common for small amounts of air to blow out of the front. while the fan is engaged. No repairs needed at this time. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBM02
Near Austin, TX 78721
Scott
Job Details: 07/23/2021
"Arrived on site for no ice . Ran harvest IM would turn for a bit but then stop, could get valve to activate . Ordering icemaker . No water leaks detected at time of service. Call to set return ; ordrng 1 W10884390 (Ice maker)"
We serviced a
WHIRLPOOL DRYER
Model WFC8090GX0
Near Austin, TX 78737
Brandon
Job Details: 07/23/2021
"Arrived on site for customer complaint of unit not drying and giving fan motor error code. Called techline, found NTC sensor open, techline also wanted me to order main control just in case of voltage back feed. Ordering control and sensor. ; ordrng 1 W11269200 (NTC sensor) and 1 W11243686 (Main control) and 1 Cnote (Office to reschedule)"
We serviced a
ROPER WASHER
Model RTW4516FW2
Near Dale, TX 78616
Noah D
Job Details: 07/23/2021
"Arrived on site to inspect washer for always draining, upon inspection found the unit draining, canceled drain and tested, the unit would siphon water out due to stand pipe placement, spoke with tech line and was told to have customer raise standpipe. Complete Sr # 7731323523"
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JZ0
Near Lockhart, TX 78644
Leonardo
Job Details: 07/23/2021
Arrived on site to test unit for cabinets getting hot. Called Techline and let Techline you cant use infer red Testers. Customer using the under red meter. Per Techlinethe cabinet can get put to 190?. Job complete. File#7731327567
We serviced a
WHIRLPOOL WASHER
Model WFW8300SW03
Near Austin, TX 78735
Kevin
Job Details: 07/23/2021
"Arrived on site and inspected washer and found no saved error codes, ran a diagnostic cycle and Everything checks good. Removed washer from installation and found it is not rocking. Raised right front foot until the washer is level, inspected all interior components and did not find any damage. Noise customer is experiencing is likely due to washers age and installation spacing.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Cedar Park, TX 78613
David Z
Job Details: 07/23/2021
"Arrived on site to follow up on sealed system failure. Found flat unit on arrival, 0 psi pressure. Removed evaporator in RC and replaced, along with Dryer and Compressor. Verified unit holding vacuum. On charge found restriction in dryer line. Cut out bent section and installed new dryer. Charged to 5.5 oz and verified proper pressures. Let unit sit and verified 54 psi equalized pressure. Ran unit and verified proper frost pattern. Unit working as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Georgetown, TX 78626
Jimmy J.
Job Details: 07/23/2021
Placed in diagnostics and ran ice maker harvest. Test went straight to motor failure error. Removed ice maker and installed new ice maker. Ran ice maker harvest and passed. Ran water fill test and it filled as designed. Job completed.
We serviced a
GE DISHWASHER
Model GDT535PSJ2SS
Near Georgetown, TX 78628
Tommy
Job Details: 07/23/2021
"Arrived onsite for dishwasher not operating. Upon arrival found unit flood switch thermistor damaged unit control wiring damaged and control damaged.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Cedar Park, TX 78613
David Z
Job Details: 07/23/2021
Arrived on site to diagnose oven that home inspector said was too warm and averaging around 380+. Ran unit and calibrated. Found temperature swings were about 20 degrees too high. Calibrated to -20. Retested and found unit averaging 350. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Kyle, TX 78640
Leonardo
Job Details: 07/23/2021
Arrived on site to test unit for unit leaving white spot. Test unit and found customer using powder soap and using to much. Advised customer to use pods job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Manchaca, TX 78652
Kevin
Job Details: 07/23/2021
"Arrived on site and inspected refrigerator and found ice behind fresh food evaporator cover., Fan blade for ice boxes are so noisy and likely hitting ice behind freezer evaporator cover. Test 128 shows software version 700. evaporator cover, ice box fan motor, and freezer Thermistor should be replaced freezer evap cover W11394920, ice box fan W11407678, fresh food evap cover W11395558
We serviced a
WHIRLPOOL VENTHOOD
Model UXL6036YSS0
Near Austin, TX 78738
Brandon
Job Details: 07/23/2021
"Arrived on site to replace switch and housing, after replacing parts, unit tested good.
We serviced a
JENN-AIR RANGE
Model JDRP548HM00
Near Lakeway, TX 78738
Leonardo
Job Details: 07/23/2021
Arrived on site to replaced clips. Replaced clips test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM02
Near Austin, TX 78704
Jacob
Job Details: 07/23/2021
Arrived onsite for unit not cooling. Unit was on but not cooling. Nothing would turn on. Turned the unit to the off position and turned unit to recommend setting. Unit started working with no issues. Wait a while to see if unit started to cool. Felt colder temperatures after 15min. Let customer know to allow the unit the weekend to cool. No other issues at this time. Job complete
We serviced a
JENN-AIR RANGE
Model JGRP436WP02
Near Austin, TX 78704
Jacob
Job Details: 07/23/2021
Arrived onsite to replace UI control. Customer had one shipped to her house from the factory. Went ahead and and changed out the part with control they had on hand. Replaced part. Turned unit in. UI panel light up. No issues at this time. Job complete.
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near San Marcos, TX 78666
Andrew
Job Details: 07/23/2021
"Arrived on site to test unit for loose knob. Found far right bezels adhesive was not good. Replaced bezel, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS06
Near Pflugerville, TX 78660
Wesley
Job Details: 07/23/2021
"Arrived onsite and replaced mag, cap and diode. Unit is now operating as designed. Advised customer on repair. All checks good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS312SNHM03
Near Austin, TX 78741
Kevin
Job Details: 07/23/2021
"Arrived on site and replaced fresh food door diagnosed by previous technician, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Cedar Park, TX 78613
Justin
Job Details: 07/23/2021
"Arrived on site for a refrigerator with some LED lights out. Upon arrival the customer had the top back left light out in the RC. He also stated the FC light will flicker sometimes, and so will some in the RC. I gained access to the control and checked the voltage going to the lights. From P10-1 to P10-2 for the FC lights I found 19VDC (it should be 20VDC). From P10-4 to P10-5 for the RC lights I was getting 11.5VDC (it should be 13VDC). This indicates a faulty control not sending the proper voltage to the LED modules. I installed a new control. I then found all lights working as designed and on.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78725
Scott
Job Details: 07/23/2021
Arrived on site for soap stains on cloths . Found agitated failed . Replaced actuator. Ran calibration and diagnostics wash all checked normal. No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Liberty Hill, TX 78642
Cliff
Job Details: 07/23/2021
Arrived on site to diagnose a refrigerator that is not dispensing ice properly. Found refrigerator not leveled causing ice to clump abnormally. Leveled unit properly and all is working properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE500ESS09
Near Briarcliff, TX 78669
Brandon
Job Details: 07/23/2021
"Arrived on site for customer complaint of door not staying closed, found switches were not activating. Ordering switch harness. ; ordrng 1 W11449277 (Interlock harness) and 1 Cnote (Office to reschedule)"
We serviced a
JENN-AIR RANGE
Model JGS1450FS0
Near Austin, TX 78756
Jacob
Job Details: 07/23/2021
Arrived onsite for unit Tripping the breaker when in use. Tested the unit and the unit shut off tripping the breaker at 170 degrees. Turned breaker back on and tested the unit once again and unit did get up to 350 with no issues. Couldnt not get the unit to trip the breaker again. Spoke with PR to help diagnose. Let customer know that what they be having issues with could be the breaker it self or the plug and a electrician will need to be contacted about fixing the issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ00
Near Manor, TX 78653
Matthew
Job Details: 07/23/2021
Arrived onsite for refrigerator icemaker not making ice. Upon inspection found ice maker non responsive. Replaced ice maker but did not correct the issue. Tested voltage and appears to be a short in the harness. Need icemaker kit with harness. Ordering part. Also found ice maker had frozen fill cup. Returning with fill tube and valve just in case. Will determine if needed on revisit if symptoms persist . Office to reschedule ; ordrng 1 W10882923 (icemaker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Pflugerville, TX 78660
Wesley
Job Details: 07/23/2021
Arrived onsite and installed mastic on evaporator hi side to reduce noise during compressor running. All checks good. Advised Customer that noises are normal and all is operating as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Austin, TX 78744
Kevin
Job Details: 07/23/2021
"Arrived on site and inspected washer and found no saved error codes, ran all functions in manual diagnostics and didnt find any excessive noise, ran automatic test cycle and it didnt make any excessive noise. Examined Gearcase assembly and didnt find any issues. Could not duplicate tenant experience during service requested that they take a video close to the washer if they heard the noise again to assist in diagnosis, job complete"
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Leander, TX 78641
Kayman
Job Details: 07/23/2021
Arrived onsite for dryer not heating. I inspected the terminal block and confirmed good voltage coming into the unit. I accessed the heater element and it showed open. I removed the element and found a break in the coils. I replaced the element and re assembled the unit. I tested the unit and it is working as designed at this time. I also checked the vent with my vent tester and it showed good air flow. Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Georgetown, TX 78633
Tommy
Job Details: 07/23/2021
Arrived onsite for microwave fan making loud noise. Upon arrival found unit motor fan extremely loud and damaged. Ordering new motor fan. Customer requested two man.; ordrng 1 W11441128 (Motor fan)
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Georgetown, TX 78633
Tommy
Job Details: 07/23/2021
Arrived onsite for oven not broiling . Upon arrival found unit is operating as designed spoke with customer on broil use. Job Completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSF705HPS00
Near Georgetown, TX 78633
Tommy
Job Details: 07/23/2021
Arrived onsite for previously diagnosed parts. Upon arrival replaced filter head and found filter was also needed.Unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near New Braunfels, TX 78132
Andrew
Job Details: 07/23/2021
"Arrived on site to test unit for excessive shaking. Found error codes f0e5(off balance) and f0e7(load detected while in clean washer cycle). Found unit was unleveled and leaning to the right side. Leveled unit, tested, unit tested good. No leaks detected. Job complete."
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS04
Near Austin, TX 78704
Jacob
Job Details: 07/23/2021
Arrived onsite to replace parts ordered by previous tech. Replaced parts. The new water paddle had an issue and was sticking. Put on original part. Need to re order water paddle. Office to reschedule ; ordrng 2 W10792148 (Water pad)s and 1 W10792148 (Water pad)
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0AB00
Near Georgetown, TX 78626
Jimmy J.
Job Details: 07/23/2021
Arrived on site to install previously diagnosed parts. Removed inverter and installed new inverter. Tested microwave and error code still came on. Reinstalled original inverter and removed magnetron then installed new magnetron. Tested microwave and it is heating as designed.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Leander, TX 78641
Justin
Job Details: 07/23/2021
"Arrived on site for a wall oven screen not being able to be unlocked. Upon arrival I tested the console and found it not responding properly. This indicates a possible control or console problem. I could not get the unit into diagnostics mode. Resetting and cycling the power at the breaker did not change anything either. ; ordrng 1 W11296171 (Console)"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Pflugerville, TX 78660
Wesley
Job Details: 07/23/2021
Arrived onsite and found unit with sharp door edges. Ordering replacement door to prevent safety issue.; ordrng 1 W11176456 (Oven door)
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near Buda, TX 78610
Robert
Job Details: 07/23/2021
Arrived on job to replace previously diagnosed part. Found the only part need was the slider. Replaced slider and test washer spin cycle working. Returned previously ordered part.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Dripping Springs, TX 78620
Robert
Job Details: 07/23/2021
Arrived on job for complaints of microwave turning on by itself. Read test and found the thermostat for fan override working properly.
We serviced a
WHIRLPOOL OVEN
Model WFG525S0JZ1
Near Dripping Springs, TX 78620
Robert
Job Details: 07/23/2021
Arrived on job to replace console damaged. After replacement customer inspected.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDZ0
Near Georgetown, TX 78626
Lou
Job Details: 07/23/2021
"Arrived on site to inspect dishwasher spray arms not working. Upon further inspection, I found the dispenser door not functioning properly. I placed the unit in diagnostics showing error code F7E1. Cleared the code and continued with testing. Using my multimeter, I tested amp draw at the black wire on the junction box and found the element within range, but at the lower end of amp readings (7.1amps). I found the motor failed to come on as well. I removed the outer door panel and tested the element at the control and found 14ohms. Also found the harness connector to the motor not plugged in. Plugged the connector in and retested and the sump/motor assembly is operating as designed. No water leaks observed during service.; ordrng 1 W10861000 (Dispenser) and 1 W10703867 (Element) and 1 W10906430 (Makn control) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Austin, TX 78752
Matthew
Job Details: 07/23/2021
Arrived onsite for dryer turning off prematurely. Upon inspection found unit to be operational. Put unit in diagnostics and found no stored error codes. Ran diagnostics test and all passed. Customer is having issues in sensing dry. Loading and clothes mix to contact sensor bar is the issue. Set to timed dry and has no issues. Unit is functioning properly .
We serviced a
GE DISHWASHER
Model GDF520PSJ6SS
Near Jarrell, TX 76537
Tyler
Job Details: 07/23/2021
Arrived on site for dishwasher not turning on. Upon arrival I inspected outlet and found 120 solid connection. After dropping main control I found service led rapid firing with no stops indicating a failed software in main control. Need to return with WD21X25736 to complete repairs. ; ordrng 1 WD21X25736 (Main control)
We serviced a
KENMORE REFRIGERATOR
Model 253.6008241
Near Austin, TX 78723
Scott
Job Details: 07/23/2021
"Arrived on site for fridge making loud noise . Found condenser fan blade broken . Ordering fan blade . ; ordrng 1 242219302 (Fan blade)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Cedar Park, TX 78613
David Z
Job Details: 07/23/2021
"Arrived on site to Diagnose washer with lid lock issue. On arrival customer showed me the lid lock had gotten stuck and broken off when the lid was opened. Ordering lock, strike and bezel to resolve. Office to schedule when we receive parts. Also ordering Control due to unit wiring being severed on the lock so I cant test it. ; ordrng 1 W11457841 (Strike) and 1 W11545554 (Bezel) and 1 W11394572 (Lid Lock) and 1 W11543997 (Control)"
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Austin, TX 78745
Kevin
Job Details: 07/23/2021
Arrived on site and inspect the dryer and found cut off has failed. Found airflow is restricted because installation team used a flexible vent hose that is crushed when dryer is pushed back. With vent hose removed Airflow measures good. replaced cut off and recommended to homeowner that flexible vent hose be swapped out for a rigid vent hose. Job complete took pictures
We serviced a
UNKNOWN REFRIGERATOR
Model Gshf5kgxgcww
Near Georgetown, TX 78628
Lou
Job Details: 07/23/2021
"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, customer advised that ice maker and water dispenser dont work. I found the ice maker on and found one of the tines jammed against the fill tube chute. Adjusted the chute and the ice maker continued to harvest but no water was dispensed. Tested the water dispenser and some water came out and then the stream went to a trickle. I removed the water filter and tested with my bypass installed and got same results. Due to the noise the ice maker motor is making now and the water not dispensing, I recommend replacing the ice make air and filter head.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH78019HZ2
Near New Braunfels, TX 78130
Andrew
Job Details: 07/23/2021
Arrived on site to test unit for acting erratically. Found door was separating on top causing moisture to enter control and act erratic. Needing new door to fix issue. Office to reschedule. ; ordrng 1 W11188093 (Door)
We serviced a
WHIRLPOOL DRYER
Model WED4850BW0
Near Austin, TX 78750
David Z
Job Details: 07/23/2021
"Arrived on site to diagnose dryer that is not running the motor. Unit is heating, but drum is not spinning. Found motor has fused switch and has failed. . Replaced motor and ran unit. Verified all is working as designed. Advised customer to replace the vent on the outside, as there is no flapper and its starting to clog with lint.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Leander, TX 78641
Lou
Job Details: 07/23/2021
"Arrived on site to inspect refrigerator pantry drawer not closing properly. Upon further inspection, I found the left pantry drawer not closing as designed. I found that the rail has separated and will need to be replaced. Also found the RC evap drip pan badly bowed. I am ordering the left rail assembly and the right rail assembly, along with CNOTE-4 SHIMS and CNOTE-LSO PER CUSTOMER REQUEST/TRAINING. No water leaks observed during service.; ordrng 1 W11397195 (Left rail) and 1 W11409809 (Right rail) and 1 CNOTE (LSO FOR TRAINING) and 4 CNOTE (SHIMS)s and 1 CNOTE (LSO PER CUSTOMER REQUEST /TRAINING)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM06
Near Hillsboro, TX 76645
Jonathan M
Job Details: 07/23/2021
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Found two of the compressor nut screws and a piece of the low side access port cut off and re-soldered sitting on the floor of the unit. Went to discharge the unit and found the unit without refrigerant. Cut off the cap tube at the drier and found what appeared to be a burnout on the unit. I called Whirlpool Techline and spoke to Bruce SR# 7731325398.
We serviced a
MAYTAG REFRIGERATOR
Model MFT2976AEM00
Near Georgetown, TX 78626
Jimmy J.
Job Details: 07/23/2021
"Arrived on site to install previously diagnosed parts. Removed ice maker and ice box fan and installed new ice maker and ice box fan. Customer showed me how the replace filter light was coming on and off. Once LED cover was removed I found the connector to the filter switch was not connected and tucked underneath the valve mount housing. Once connector for filter switch was connected the replace filter light remained off. Explained to customer they will need to dump any ice it produces until this evening, then they can use the new ice it produces afterwards. Job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Leander, TX 78641
Justin
Job Details: 07/23/2021
Arrived on site for a dishwasher leaking. Upon arrival the customer stated it looked like the leak was coming from the diverter area. They also informed me their upper rack right side adjuster was broken. I put the unit into diagnostics mode and found stored error codes F9E1 for diverter cannot find home position and F2E1 for stuck key. I then ran a test cycle and found the unit leaking from the diverter. I stopped the cycle to prevent leaking any further onto the floor. Upon further inspection I found the left side adjuster broke at the wheel.
We serviced a
WHIRLPOOL WASHER
Model CHW9150GW1
Near Pflugerville, TX 78660
Wesley
Job Details: 07/23/2021
Arrived onsite for f20 error. Cleared airtrap. Reset unit and advised to regulate soap being used in washers. Also was asked to recalibrate charge to $1 per cycle. No parts needed.