Service History 317 - Appliance Express

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Round Rock, TX 78665

Joe Z

Job Details: 03/22/2022

"Arrived onsite to install previously diagnosed parts. Replaced adjusters, and OWI sensor.Tested upper rack. Rack operates as designed. Ran unit and unit operates as designed. No leaks present at this time. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Austin, TX 78732

Luis

Job Details: 03/22/2022

"Arrived on site. Tested ice dispenser working,removed bin tested impeller and motor working checked container found back cap on container misaligned ordering new container ; ordrng 1 W11185686 (Ice container.)"

We serviced a

WHIRLPOOL OVEN

Model KFED500EWH03

Near Burnet, TX 78611

Cliff

Job Details: 03/22/2022

Arrived on site to diagnose a range with a door catching latch. Found latch bend down and reset it to proper position. Tested unit and found all is functioning properly at this time.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Buda, TX 78610

Kevin

Job Details: 03/22/2022

"Arrived on site and inspected dryer and found incoming power is fluctuating, measuring eight minutes apart will show different voltages and dryer is losing heating when it drops out. An electrician will be needed to correct issue. job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Liberty Hill, TX 78642

Cliff

Job Details: 03/22/2022

Arrived on site to replace previously ordered parts for refrigerator. Found defrost heater wiring not fully connected from factory. Rewired unit properly and all is working properly at this time. No parts were needed and no leaks were found at time of service.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Leander, TX 78641

Kimo

Job Details: 03/22/2022

Arrived onsite to install previously diagnosed pats. Upon arrival I installed new harness and new switch. Then tested unit and found unit operating unit designed. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC400ESS01

Near Leander, TX 78641

Vincent

Job Details: 03/22/2022

"Arrived to inspect no water on RF, inspected unit checked water filter for possible freeze and was not frozen, I then removed old water filter and inserted my bypass and tested unit water was flowing perfect and found the filter to be the issue, quoted customer for parts, No water leaks detected during service, Job complete."

We serviced a

FRIGIDAIRE MICROWAVE

Model FGMV174KFB

Near Seguin, TX 78155

Andrey

Job Details: 03/22/2022

"Arrived on site to replace previously diagnosed cap, mag and diode, verified that parts were needed, replaced parts, tested unit, unit is now heating as designed, job complete"

We serviced a

WHIRLPOOL OVEN

Model WOC54EC0HS04

Near Dripping Springs, TX 78620

Noah D

Job Details: 03/22/2022

Arrived on site to inspect unit for a dent in handle. Upon inspection found the small dent on right side. Replaced handle and tested. Complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM00

Near Harker Heights, TX 76548

Wesley

Job Details: 03/22/2022

"Arrived onsite and found main control intermittently short cycling every 10 seconds. Resetting the unit for 5 minutes can allow it to work for over a week, when I entered diagnostics it kicked the unit into short cycling again until I reset the power for 5 minutes ; ordrng 1 WRV986FDEM00 (Control)"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Georgetown, TX 78633

Lou

Job Details: 03/22/2022

"Arrived on site to inspect wall oven microwave combo unit light not working. Upon further inspection, I found the unit not connected to wifi. I placed the unit in diagnostics and checked error codes and found F6E4. Cleared the code and tested components. I could not get the unit to do a factory reset. I cycled power at the breaker and the unit continued to fail. Following the tech sheet for the error code, I removed and replaced the main control and retested. Unit is operating as designed. I attempted to assist the customer in connecting the unit to WiFi and it failed several times. I removed and replaced the control panel and attempted to connect to wifi and unit was successful. Retested unit and it is operating as designed. Job completed."

We serviced a

FRIGIDAIRE DISHWASHER

Model FDB1250REC2

Near Spicewood, TX 78669

Brandon

Job Details: 03/22/2022

"Arrived on site for customer complaint of unit leaking, door not closing to start cycle, and soap dispenser not opening. Found leak coming from plumbing line under sink, found door would close and start cycle, just needs to be shut firmly, found debris in soap dispenser causing door not to open, I removed debris and cleaned soap dispenser, unit tested good. Instructed customer to have a plumber look at leak under sink."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Temple, TX 76502

Jonathan M

Job Details: 03/22/2022

Arrived on site for a washing machine that is making a screeching sound during the spin cycle. Inspected the unit and work area. Ran unit on a high-speed spin and heard a chirping coming from the belt and cam. Looked underneath the unit and found the cam partially stripped. Did not see any oil residue so replaced cam and belt. Tested the unit and the unit began to work and operate as designed. Call complete.

We serviced a

WHIRLPOOL DRYER

Model WED4616FW0

Near San Marcos, TX 78666

Andrey

Job Details: 03/22/2022

"Arrived on site to test unit for no heat, tested unit found switch on the motor will not engage, replaced motor and blower wheel since it had to be broken off, tested unit, unit is now heating, and running as designed,job complete"

We serviced a

GE DRYER

Model GHDN520ED0WS

Near Austin, TX 78737

Noah D

Job Details: 03/22/2022

"Arrived on site to inspect unit for making noises when spinning, upon inspection found the units tub screeching on the top left corner due to a bad seal. Ordering tub. Office to reschedule ; ordrng 1 WE21M13 (Tub) and 1 Autho (Autho)"

We serviced a

GE DRYER

Model GTDP220EF1WW

Near Seguin, TX 78155

Andrey

Job Details: 03/22/2022

"Arrived on site to to test unit for no heat, tested unit found shorted connection on element,picture provided, cut off burn wire, attached new spade connection, tested unit, unit now heating as designed, job complete"

We serviced a

MAYTAG DISHWASHER

Model MDBTT59AWB

Near Austin, TX 78757

Scott

Job Details: 03/22/2022

"Arrived on site for washer not washing . Unit will fill, when wash pump kicks on it just humms . Getting correct voltage . Unit will drain . Ordering wash motor ,AUTHO. No water leaks detected at time of service. Call to set return ; ordrng 1 6-919922 (Wash motor) and 1 Autho"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Austin, TX 78758

Luis

Job Details: 03/22/2022

Arrived on site for damaged doors. Replaced damaged fresh food and freezer door checked door seal good.

We serviced a

WHIRLPOOL OVEN

Model KFED500ESS03

Near Belton, TX 76513

Jonathan M

Job Details: 03/22/2022

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced power cord and terminal block and tested the unit. Found all burners and elements working as designed. Call complete.

We serviced a

KITCHENAID RANGE

Model KSEG700ESS1

Near Cedar Park, TX 78613

Kimo

Job Details: 03/22/2022

Arrived onsite for range oven temp off. Upon arrival I performed temp checks and found temps off I calibrated unit and tested temps again and found that the temp were off by 2* but closer to 350* preheat. Job complete

We serviced a

WHIRLPOOL RANGE

Model WEE510S0FS2

Near Austin, TX 78721

Tyler L

Job Details: 03/22/2022

Arrived on site for complaints of venting too hot. Inspected vent grill and found it in the correct position and secured. Preheated oven to 350 and monitored. Unit is venting properly. No adjustments can be made. Job complete.

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW2

Near Leander, TX 78641

Vincent

Job Details: 03/22/2022

"Arrived on site to inspect washer leaking, inspected unit and found both valve bodies cracked, replaced both hot & cold. Ram a diagnostics cycle and completed cycle and ran as designed. No. Water leaks detected during service, job complete."

We serviced a

WHIRLPOOL RANGE

Model JDRP536HM00

Near Lakeway, TX 78734

Kevin

Job Details: 03/22/2022

"Arrived on site and replaced knob but found valve was also damaged, it will need to be ordered; ordrng 1 W11333175 (Valve assembly)"

We serviced a

LG RANGE

Model Lrg3085st

Near Austin, TX 78731

Scott

Job Details: 03/22/2022

"Arrived on site for oven not properly heating . Ran resistance on sensor , checked normal. Ran amp check on igniter . . Found igniter failing . Replaced igniter . Ran preheat all checked normal. No gas leaks detected at time of service. Job complete"

We serviced a

KENMORE DISHWASHER

Model 665.132130K901

Near Marion, TX 78124

Andrey

Job Details: 03/22/2022

"Arrived on site to test unit for no power, customer stated that unit over heated and melted silverware tray and stopped working, tested unit found shorted bi-metal and board, got authorization. Replace parts tested unit unit now running as designed, customer did not get approval to replace melted silver ware basket, no leaks detected job complete customer wanted to buy silverware basket,

We serviced a

FRIGIDAIRE DISHWASHER

Model LFBD2409LM0A

Near Austin, TX 78749

Noah D

Job Details: 03/22/2022

"Arrived on site to inspect unit for leaking and making weird noises, upon inspection found the motor bracket and snapped due to wear and caused the motor to leak and suck in air. Ordering bracket, motor and drain pump to fix all issues. Office to reschedule ; ordrng 1 154595901 (Bracket)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ4

Near Leander, TX 78641

Kimo

Job Details: 03/22/2022

Arrived onsite to diagnose MW making noise. Upon inspection I found that I would need to return with al parts.I rescheduled for 03/28/22; schdld next appmnt for 3/28 MON !

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Round Rock, TX 78665

Joe Z

Job Details: 03/22/2022

Arrived onsite for GAS BURNERS ARE ORANGE AND FLICKERT AND NOT ALWAYS WORKING CORRECTLY. Upon arrival found home has natural gas. Did not find any orange in flames. Flames were normal. Customer said he did not have issue with flames. He mentioned his warranty is about to expire and he just wanted to be sure everything is ok with spark Ignitors. Tested all burners and all burners ignite and operate as designed. No gas leaks present at this time. Job complete

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JB0

Near Del Valle, TX 78617

Leonardo

Job Details: 03/22/2022

Arrived on site to test unit for right rear burner trumping breaker. Replaced infinite switch and new burner test unit and unit test good job complete.

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFH08

Near Austin, TX 78758

Luis

Job Details: 03/22/2022

Unable to enter unit tenant locked door and landlord can not enter per landlord broken light switch ordering light switch. Office needs to actually talk to landlord for return visit. ; ordrng 1 W11384469 (Switch)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS03

Near Lampasas, TX 76550

Tyler

Job Details: 03/22/2022

Arrived on site for refrigerator dispensing water slowly. Upon arrival customer stated that the dispenser issue was fine and that water was coming out as designed and that their complaint was that the switch lever that you activate the water with was sometimes sticking and not operating back-and-forth as it should and after further inspection found that there was a warped mounting area around the water dispenser switch on the ice door separator mold and after trying to re-position switch found that it would continuously pop out of the locking mechanism. Was able to reschedule customer for April 8 of 2022 on a Friday to complete repairs with new ice dispenser switch as well as ice door separator housing.; ordrng 1 W11204892 (Ice door separator) and 1 W11087492 (Switch) and 1 Cnote (Customer request sooner apt. If another day opens up before 4/8/22)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Killeen, TX 76542

David Z

Job Details: 03/22/2022

Arrived on site to replace heating element due to falling in serial range for SP. Replaced with updated heater. Unit now working as designed. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM00

Near Cedar Park, TX 78613

Matthew

Job Details: 03/22/2022

"Arrived onsite for refrigerator section not cooling after repair. Upon inspection found unit is having a defrost issue. Took pics. Ran defrost test and showed bimetal open. Bi metal was covered in ice and should be closed. Also the position of the bi metal was not in correct area. No air flow was coming from dampener but that was due to evaporator frozen over, door does open and close. Recommended replacing evaporator harness. . Also set defrost to basic mode. Customer will monitor for the next few days. When scheduling is made customer will decide if moving forward. ; ordrng 1 W11334745 (Evaporator harness) and 1 WP12729123 (Defrost heater)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM00

Near Taylor, TX 76574

Joe Z

Job Details: 03/22/2022

Arrived onsite for FC freezing and RC not cooling. Upon arrival found lots of frost and frozen condensation. Spoke with tenant and he said that the freezer was stuffed with product. Door may have not closed the whole way and product was covering all vents. Tested heater and heater operates correctly. Removed all ice that was built up on the upper portion of air duct. Customer will keep an eye on unit and not cover vents.

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5VHEXVB00

Near Killeen, TX 76542

Tyler

Job Details: 03/22/2022

Arrived on site for refrigerator not cooling. Upon arrival confirmed complaint and after further inspection found start device had failed as well as coils being super dirty leading to compressor over heating. Found all fans functioning as designed. Call complete

We serviced a

MAYTAG WASHER

Model MVWB765FW1

Near Driftwood, TX 78619

Noah D

Job Details: 03/22/2022

"Arrived on site to inspect unit for not turning without a growling noise, upon inspection found the gear case rubbing causing the growling sound during any movement, quoted customer to replace the gear case

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Leander, TX 78641

Cliff

Job Details: 03/22/2022

Arrived on site to replace previously ordered parts for dishwasher. Replaced lower sprayer and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

We serviced a

WHIRLPOOL DRYER

Model WHD560CHW2

Near Austin, TX 78701

Jacob

Job Details: 03/22/2022

Arrived onsite to replace part ordered by previous tech. Replaced the part. Tested the unit.unit tested good. No issues at this time. Job complete

We serviced a

MAYTAG DRYER

Model MED6230HW1

Near Georgetown, TX 78633

Lou

Job Details: 03/22/2022

"Arrived on site to inspect dryer noises then shuts off. Upon further inspection, I turned the unit on and immediately it began to make a loud vibration noise then not 3 seconds into the cycle, it shut off. I disassembled the unit and retested and found the motor is bad. I removed and replaced the motor and retested and unit is operating as designed. I advised my customer of my findings and repairs. No lint observed during service, job completed."

We serviced a

MAYTAG WASHER

Model MVW6230HC2

Near Hewitt, TX 76643

Jonathan M

Job Details: 03/22/2022

"Arrived on site for a washing machine that is making a rattling noise during agitation. Inspected unit and work area. The customer advised that this rattling sound happens regardless of whether the unit is in agitation or span. I did confirm the unit and found the sound coming from the splutch assembly. Check the motor, gear case, and agitator and all jacked good. Replaced the cam with a truck stock part and tested the unit. The unit is now working as designed. Call complete.; used 1 W10721967 (Cam) from stock"

We serviced a

WHIRLPOOL COOKTOP

Model KCGS956ESS02

Near Burnet, TX 78611

Cliff

Job Details: 03/22/2022

Arrived on site to diagnose a cooktop with no low flames. Found adjustment needed to burner valves and made necessary adjustments. All is working properly at this time.

We serviced a

GE REFRIGERATOR

Model GSHS5KGXDCSS

Near Cedar Park, TX 78613

Matthew

Job Details: 03/22/2022

Arrived onsite to replace previously diagnosed parts. Replaced auger motor and solenoid. Tested unit and unit is now dispensing ice. No other issues with unit at this time

We serviced a

WHIRLPOOL DRYER

Model WCD3090JW0

Near Georgetown, TX 78633

Vincent

Job Details: 03/22/2022

"Arrived on site to install previously diagnosed parts, pulled unit out to install Stack kit and hose clamp on drain hose, removed old housing filter seal and installed a new one tested and working as designed, no water leaks detected during service. Call complete."

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS11

Near Georgetown, TX 78633

Lou

Job Details: 03/22/2022

"Arrived on site to inspect microwave/oven wall combo microwave turntable shaft rubbing. Upon further inspection, customer advised that the unit was recently cleaned and they found the turntable shaft not seating correctly. After further inspection, I found the shaft was damaged and I replaced it and tested the unit. The customer advised that the unit is making an odd noise also. While testing, I could hear what sounded like the heating components making the louder than normal noise. I pulled the unit out onto my oven dolly and inspected the components and found no abnormal issues. Retested the microwave and could no longer hear the noise. Placed the unit back in its space and retested and did not hear the noise, nor did the customer. Other than replacing the shaft, no other repairs needed. Job completed."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS08

Near Manor, TX 78653

Leonardo

Job Details: 03/22/2022

Arrived on site to test unit for unit making loud noise. Removed unit and found damper not sitting correctly on unit. Sampler was just taped on. Removed tape and screwed damper in to correct place test unit and unit test good job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Buda, TX 78610

Kevin

Job Details: 03/22/2022

"Arrived on site and inspected washer and found error codes for long drain, ran all functions in manual diagnostics and found connector on drain pump is loose. After resetting washer is operating properly. Discussed correct loading and detergent usage with customer, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model ASI2575GRB08

Near Niederwald, TX 78640

Brandon

Job Details: 03/22/2022

"Arrived on site for customer complaint of doors not aligned, I adjusted doors, unit tested good."

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Seguin, TX 78155

Andrey

Job Details: 03/22/2022

"Arrived on site to to replace Heating Element - SP W11540964 - Special Project S17304 , located DW, replaced heater, job complete"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FRS26KF5DS4

Near Temple, TX 76502

David Z

Job Details: 03/22/2022

"Arrived on site to follow up on sealed system required refrigerator. Pierced system and verified pressure still present. Removed and replaced compressor and drier. Vacuumed unit and verified good vacuum present and held. Charged to 5.25 Oz per mfr specs. Tested unit and verified frost pattern on evap. Please note starting to see corrosion forming on lines, which may lead to failing lines in the future. Call complete."

We serviced a

WHIRLPOOL MICROWAVE

Model WOC75EC0HS04

Near Leander, TX 78641

Vincent

Job Details: 03/22/2022

"Arrived on site to install previously diagnosed parts on MW, I replace the humidity sensor and tested the MW in popcorn mode, Unit working as designed, job complete."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS06

Near Jarrell, TX 76537

Wesley

Job Details: 03/22/2022

Arrived onsite for fan noise and found debris in the fan space. Removed debris. Unit is now operating as designed and quietly. All checks good. Advised customer on repair.

We serviced a

KENMORE REFRIGERATOR

Model 253.7041941

Near Seguin, TX 78155

Andrey

Job Details: 03/22/2022

"Arrived on site to replace previously diagnosed ice maker, replaced ice maker, noticed extremely low water pressure,customer stated that he has not replaced filter in the last 4 years, removed filter and advised customer to buy a new one asap, ice production will not start until filter has been installed, no leaks detected job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Austin, TX 78749

Noah D

Job Details: 03/22/2022

Arrived on site to inspect unit for not cycling without a loud noise. Upon inspection found the unit worked normally and the noise experienced was the cam clicking into place. All parts worked normally. Complete

We serviced a

LG DRYER

Model DLEX7600KE

Near Austin, TX 78748

Kevin

Job Details: 03/22/2022

"Arrived on site and inspected dryer and found start button is unresponsive. Spoke with SW and attempted to put it in a diagnostic cycle but it will not enter. Recommended replacing control panel and quoted. Control panel $232.61, labor $224.75, Will bring Brack all other prescreen parts in case there is another issue; ordrng 1 AGL75452905 (Control panel)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Austin, TX 78717

Matthew

Job Details: 03/22/2022

Arrived onsite to replace heating element under special project. Verified model and serial number. Replaced element. Unit is functioning as designed. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDF550SAHS0

Near Austin, TX 78721

Tyler L

Job Details: 03/22/2022

Arrived on site for complaints of no power. Found unit unresponsive on all buttons. No lights showing. Found incorrect voltage at the wall outlet. Flipped breaker and no change. Advised customer to contact an electrician to have issue corrected. Job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Mustang Ridge, TX 78610

Brandon

Job Details: 03/22/2022

"Arrived on site for customer complaint of console coming loose, I added some adhesive to underneath side of console, unit tested good, if problem continues l will need UI console/panel."

We serviced a

WHIRLPOOL DRYER

Model NED4655EW1

Near Fort Hood, TX 76544

Tyler

Job Details: 03/22/2022

"Arrived on site for dryer not heating correctly. Upon arrival confirmed complaint. Found stable power connection, and all thermal fuses, stats, etc functioning within manufacturing specs. Found element grounded out. Replaced element. Reassembled and tested unit and found dryer fully functioning as designed. Call complete"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFTR1821QB3

Near Killeen, TX 76549

David Z

Job Details: 03/22/2022

"Arrived on site to diagnose refrigerator that is not cooling in either compartment. Inspected unit and found it had a sealed system hob done prior. Found unit infested with German roaches. Tried to locate source if sealed system leak but could not isolate or find leaking freon, likely leaking in cabinet. No repair possible due to likely leaking Yoder loop

We serviced a

JENN-AIR RANGE

Model JDRP436HM00

Near Austin, TX 78704

Jacob

Job Details: 03/22/2022

"Arrived onsite for the unit still not keeping temperatures and sometimes the temperature gets to 120 degrees on its own. Called tech line and let them know of the previous findings from the last technician and customer said that the unit will sometimes get hot on its own, said findings were in spec of the unit. Had me check the oven sensor at the control and it checked good. Said to replace both controls and possibly the WiFi assembly at the same time, and to have the customer call the WiFi Connection team 866-333-4591, either before or after returning to get the unit updated for any issues as far as controls go. Spoke with JR got Sr#7732937025. Customer still wanted the bottom control to replaced. Let him know that the control by itself may not fix the the unit but wanted it replaced anyway. Replaced control. Unit was fine. No issues at this time. Ordered parts, rescheduled with customer ; ordrng 1 W11234290 (WiFi module) and 1 W11333311 (Ui control)"

We serviced a

WHIRLPOOL RANGE

Model WEG745H0LZ1

Near Austin, TX 78745

Tyler L

Job Details: 03/22/2022

Arrived on site for complaints of F9E0 error code for miswired unit. Checked voltage and polarity at the wall and found it good. Checked voltage all the way to control and found it good. Nothing seems out of place. Will need new control to complete repair. Office to reschedule.; ordrng 1 W11564648 (Control)

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Hutto, TX 78634

Joe Z

Job Details: 03/22/2022

Arrived to install previously diagnosed parts. Upon arrival did not find any oil leaking or residue anywhere or on any components. Uploaded pic on SD. There is a service pointer on the type of noise present. Found loose belt. Replaced cam per service pointer and replaced belt. Test unit and unit operates as designed. O leaks present at this time. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI5FSAXVY01

Near Bertram, TX 78605

Cliff

Job Details: 03/22/2022

Arrived on site to diagnose a refrigerator that is over cooling in the rc. Tested unit and found all is functioning properly at this time. Advised customer on findings and to watch item placement that could block air channels in unit. No further repairs needed and no leaks were found at time of service.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Salado, TX 76571

Wesley

Job Details: 03/22/2022

Arrived onsite and found rc evap completely frozen through. Ordering evap cover and evap fan kit to repair. Advised customer on defrosting the unit. Returning with cover and fan to repair. ; ordrng 1 W11256332 (Eva coverp)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Jonestown, TX 78645

Kimo

Job Details: 03/22/2022

Arrived onsite to install previously diagnosed pat. Upon arrival I installed new control and tested unit and and found unit operating as designed. Job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW6340WW0

Near Leander, TX 78641

Kimo

Job Details: 03/22/2022

Arrived onsite for washer making noise. Upon inspection I found that noise was coming from eating. Upon further inspection I found that the shaft and bearing was seized in to the tub. I quoted customer for new tub.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Georgetown, TX 78628

Jonathan S

Job Details: 03/22/2022

"Arrived on site at new home that is still under construction for dishwasher missing kick-plate. Found unit not installed at time of service. Inspected unit for possible damages, checked all components and water lines still in place. Spoke with builder on kick plate and left on site to be installed when unit is installed. Job completed."

We serviced a

WHIRLPOOL COOKTOP

Model W5CG3625XS00

Near Austin, TX 78738

Brandon

Job Details: 03/22/2022

Arrived on site to drop off lp conversion kit

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ01

Near Austin, TX 78754

Luis

Job Details: 03/22/2022

"Arrived on site for breaker tripping. Per customer with icemaker on breaker will trip within a day,with icemaker off unit works correctly. Powered on icemaker,icemaker ran through a harvest,dumped ice and filled no issues,ran diagnostics fans powered on,compressor powered on,ran defrost cycle and defrost heater powered on,unable to recreate issue,advised customer that due to icemaker on and tripping breaker recommending to replace icemaker. Installed a new icemaker powered unit on icemaker filled with water.

We serviced a

GE DISHWASHER

Model GSD2100V65WW

Near Kyle, TX 78640

Kevin

Job Details: 03/22/2022

"Arrived on site and inspected dishwasher and found it is noisy while running, sent video to SW who recommended replacing motor assembly, after replacement dishwasher is now running quietly/normally, job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Cedar Park, TX 78613

Matthew

Job Details: 03/22/2022

"Arrived onsite for refrigerator not cooling in both sections. While speaking to customer found that customer experienced intermittent power failure on unit. Customer stated- lights were out, dispenser was non functional and cooling was off. Happened twice. Once the unit corrected itself and the second time unplugging the unit reset the components. During visit could not duplicate any issues. Temps were good in both compartments and water was dispensing and ice maker was making ice. Unit may have intermittent power failure due to possibly failing control. Checked deli control and showed no signs of corrosion. Customer will monitor and video if it happens again"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model LGHX2636TF0

Near Lago Vista, TX 78645

Kimo

Job Details: 03/22/2022

Arrived onsite for refrigerator not making ice I performed ice maker twist tray test that was good. I the tested ice level sensor that was good the I tested ice maker water fill and found no water coming out. I check filter for ice or clogs found no ice or clogs. I replaced water valve and tested fill and found fill working. No leaks at this time. Job complete.

We serviced a

GE MICROWAVE

Model JVM3160RF3SS

Near Belton, TX 76513

Wesley

Job Details: 03/22/2022

"Arrived onsite for no operation and found fuse blown. Found likely reason for this is the frame door hinges have bent slightly and cause a door misalignment which wore out the switches. The switches and interlocks would be needed, as well as the fuse. The other complication is evidence of significant roach infestation which could have equally contributed to a short. Advised customer on findings. AUTHO required to proceed. ; O-emld tckt"

We serviced a

WHIRLPOOL ICE MACHINE

Model WUI95X15HZ01

Near Bertram, TX 78605

Cliff

Job Details: 03/22/2022

Arrived on site to diagnose an ice machine that is making unusual noise. Found condenser fan blade tapping against refrigerant lines. Repositioned line and all is working properly at this time. No leaks were found at time of service.

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LS0

Near Elgin, TX 78621

Leonardo

Job Details: 03/22/2022

Arrived on site to replace harness and control board and fuse. Replaced all parts could not test unit due to unit sitting in the garage. Job complete.

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Cedar Park, TX 78613

Matthew

Job Details: 03/22/2022

Arrived onsite for washer making squealing noise and not completing cycle. Upon inspection found belt slipping and failed suspension rods. Customer is aware that running unit under current condition will have more where in tear on components. Replaced belt and suspension. Tested unit and unit is functioning properly. Job complete

We serviced a

WHIRLPOOL WASHER

Model UNAVAILABLE

Near Killeen, TX 76542

David Z

Job Details: 03/22/2022

"Arrived on site to diagnose washer that was leaking water. Customer said drain hose wasn't seated and they had fixed it. No work was needed, confirmed unit no longer leaking. Call complete. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)"

We serviced a

MAYTAG WASHER

Model MVWC416FW0

Near Bartlett, TX 76511

Wesley

Job Details: 03/22/2022

Arrived onsite and found the belt had slipped off due to a tree nut shell left behind by a rodent. Reinstalled the belt. Unit is now operating as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAYM5

Near Georgetown, TX 78628

Jonathan S

Job Details: 03/22/2022

Arrived on site to install previous diagnosed parts. Removed failed front right adjuster and installed new. Gained access to heating element and removed element. Verified element was bad and measured resistance and found opened. Installed new element and performed diagnostics mode. Monitored test cycle and found element drawing 7.5 amps. Checked for hot temperatures at end of test cycle. Found unit operating as designed. No water leaks detected during service.

We serviced a

JENN-AIR OVEN

Model JJW2430DP02

Near Austin, TX 78731

Scott

Job Details: 03/22/2022

Arrived on site for oven not responding to touch commands even after hard power rest . Ordering UI console . Call to set return.; ordrng 1 W10876356 (Ui console oven)

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5JHGXRB00

Near Austin, TX 78724

Tyler L

Job Details: 03/22/2022

"Arrived on site for complaints of frost build up, ice build up, no cool, and water dispenser issues. Found FC extremely iced over. Could not access the evaporator because of all the ice. Advised customer to perform a natural defrost with towels down, doors open, for 2 days prior to the next appointment. Attempted force defrost and heater never came on. Found RC at room temperature. Found frost near the edges of the liner near the door in the FC. Found some air gaps and remolded them. Found all water lines disconnected in the back of the fridge. Verified voltage at the control. Will need need to diagnose further once defrosted. Will order the control, heater, evap motor, bimetal, valve, and door gasket. No water leaks detected, office to reschedule.; ordrng 1 2159082 (Gasket) and 1 WP2323198 (Heater) and 1 W10408179 (Valve)"

We serviced a

WHIRLPOOL RANGE

Model WCG97US0HS00

Near Austin, TX 78717

Matthew

Job Details: 03/22/2022

Updated model and serial. Upon arrival inspected unit for gas leak. Found leak coming from regulator. Cooktop is installed above built in oven. Explained to landlord that due to the installation of the oven the oven will need to be removed to make the cooktop accessible. Quoted customer 120.25 for parts and 307.25 for service and labor. Customer approved. Before rescheduling be sure that unit has been made accessible. Office to reschedule ; ordrng 1 W11087445 (Regulator)

We serviced a

WHIRLPOOL DRYER

Model WED8127LC1

Near Lampasas, TX 76539

Tyler

Job Details: 03/22/2022

Arrived on site for dryer taking too long to dry clothes. Upon arrival found no errors and diagnostics and found a stable power supply coming from outlet to unit and being distributed evenly through unit and all components. After further testing found no signs of clogging through the exhaust going straight out of the house or inside of the dryer and found temperature fluctuations functioning within manufacture specs. I did find however that due to the washer failures the dryer is having a much hard time trying to dry the clothes. I recommended to customer that we make the repairs needed to washer in order to ensure the dryer functions of peak performance. Call complete

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US6HS00

Near Liberty Hill, TX 78642

Cliff

Job Details: 03/22/2022

"Arrived on site to replace previously ordered parts for cooktop. Found no failures to valve, but instead wrong size orifice installed on rf burner. Installed correct size orifice and adjusted valve. All is working properly at this time."

We serviced a

ELECTROLUX DISHWASHER

Model EIDW6105GS1A

Near Leander, TX 78641

Kimo

Job Details: 03/22/2022

Arrived onsite to install properly diagnosed parts upon arrival I installed new float switch and tested unit and found unit operating as designed. Job complete no leaks.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Lago Vista, TX 78645

Kimo

Job Details: 03/22/2022

"Arrived onsite for DW not running. Upon arrival i attempted to put unit into diagnostics mode and found that it would not, checked under unit and found that the float switch tray and water in it I I drained water and attempted to run diagnostics again but still no change. I installed new control and tried again and found the unit operating as designed. Upon further inspection I found a leak at drain hose connection on drain pump. I corrected this and ran another test and found another leak at the upper rack mount screws due to it being loose I corrected this and tested unit and found unit operating as designed. Job complete."

We serviced a

KITCHENAID DISHWASHER

Model KDTE104ESS4

Near Georgetown, TX 78633

Lou

Job Details: 03/22/2022

"Arrived on site to install previously diagnosed and ordered part. Due to the sump/motor assembly failure, I removed and replaced the part and tested. Unit is operating as designed with no leaks. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FZDM03

Near Austin, TX 78754

Luis

Job Details: 03/22/2022

"Arrived on site for no ice. Ran fill test on icemaker,Water valve not powering on,removed compressor cover found harness disconnected from valve,installed harness,ran fill test passed icemaker filled with water"

We serviced a

LG WASHER

Model WM2450HRA

Near Georgetown, TX 78633

Lou

Job Details: 03/22/2022

"Arrived on site to install previously diagnosed and ordered part. Due to the drain pump failure, I removed and replaced the drain pump and tested. Unit is operating as designed. . No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM02

Near Liberty Hill, TX 78642

Cliff

Job Details: 03/22/2022

Arrived on site to replace previously ordered parts for refrigerator. Found icemaker that was ordered doesn't match harness in unit and am reordering correct part. Return date set for 3/28.; ordrng 1 W10882923 (Icemaker)

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JS0

Near Jarrell, TX 76537

Wesley

Job Details: 03/22/2022

Arrived onsite for no power unresponsive and found shorted L1 wire at block. Used harness to repair. Unit is now operating as designed. Advised customer on repair. All checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ

Near Niederwald, TX 78640

Noah D

Job Details: 03/22/2022

"Arrived on site to inspect unit for making a loud vibration noise when plugged in, upon inspection found the Evap fan was vibrating the grille loudly when on. Shifted all parts and found a broken tab, ordering fan and grille. Office to reschedule ; ordrng 1 WPW10175909 (Grille)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE104ESS1

Near Austin, TX 78759

Scott

Job Details: 03/22/2022

"Arrived on site ,replaced sump and motor , lower rack wheels , and heater . Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete"

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS0

Near Spicewood, TX 78669

Brandon

Job Details: 03/22/2022

"Arrived on site for customer complaint of unit not washing, found failed wash motor, I replaced wash motor assembly, ran diagnostic test cycle, unit tested good."

We serviced a

KITCHENAID REFRIGERATOR

Model KSC24C8EYY02

Near Temple, TX 76502

Jonathan M

Job Details: 03/22/2022

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Went to recover refrigerant and found the unit completely out of refrigerant. Replaced the dye dryer and put the unit under a vacuum. Could hear a hissing sound coming from the refrigerator section and the unit would not get into a full vacuum. Opened up the evaporator cover and found the hissing coming from within the cabinet at the Capilary tube. Found both capillary tube and return line rusted over. Went to try to wiggle the capillary tube to see more of what was going on and heard the capillary tube open up even more and let more air back into the system. I called Whirlpool Techline and spoke to Robert SR# 7733242849. He had me sending a photo of the issue. He advised that based on the information, the unit would be non-repairable and to let the customer know that they would be contacted within the next 5 business days. Call complete."

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Austin, TX 78704

Jacob

Job Details: 03/22/2022

Arrived onsite for unit not drying very well. Tenant sad that they wouldve to use it 3 or 4 times to get things dry. Looked at the unit and found that the dryer vent tube and ventilation for the dryer was clogged up and causing the unit to not heat or dry really well. Left the home owner a message and let the tenant know that the ventilation needs to be cleaned by some one else or be they may be charged if we return for the same issue and it has not been cleaned as per recommendation. Took pic of clogged vent. No issues at this time. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Austin, TX 78758

Luis

Job Details: 03/22/2022

"Arrived on site for no ice ran diagnostics thermistor reading open replaced icemaker,ran test icemaker filled with water. ; used 1 W11284458 (Icemaker) from stock"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ4

Near Leander, TX 78641

Cliff

Job Details: 03/22/2022

"Arrived on site to diagnose a microwave that isn't heating. Found high voltage system shorted and replaced mag, cap, and diode. Tested unit and found all is functioning properly at this time."

We serviced a

GE RANGE

Model JGS760SELS3SS

Near Uhland, TX 78640

Brandon

Job Details: 03/22/2022

"Arrived on site for customer complaint of front burner not even, found burner head warped and needs replacing, ordering burner head to ship to customer.; ordrng 1 Cnote (Drop ship part to customer) and 1 WB16X24722shiptocustomer (Burner head)"

We serviced a

GE REFRIGERATOR

Model GSH25JSTASS

Near Coupland, TX 78615

Joe Z

Job Details: 03/22/2022

Arrived onsite for unit not dispensing water or ice. Upon arrival found ice bin full of ice. Found auger is broken and not feeding ice to dispenser. Tested water dispenser. Water valve is not energizing with call for water. Needs water valve replaced. Need to order water valve NF auger assembly Also need to get UI approved just in case. Need AUTHO. Office to reschedule ; ordrng 1 WR17X23255 (Bucket/auger assembly) and 1 WR57X33326 (Water valve) and 1 Autho (Autho)