Arrived on site for dryer making a squealing noise. On inspection found that the tensioner pulley was not spinning freely. Informed new pulley and ran dryer for 10 minutes and no noise was detected during the test.

Arrived onsite to install previously diagnosed parts. On inspection found no cold was being released from the valve. Installed new valve and retested the unit. The cold water is coming out of the valve now. No water leaks detected during service.

Arrived onsite for previously diagnosed parts. Installed the inlet valve and tested unit. Ran the unit in diagnostics mode and no water leaks detected during service.

"Arrived on site and replaced parts diagnosed on previous visit, job complete"

"Arrived on site and inspected washer and found it has standing water in the tub. Used a jumper plug to check drain pump and it is running properly. Once water is clear washer will complete test 51 with no issue. If experience continues prescreen Lower harness, control board, and drain pump before return trip, job complete"

"Arrived on site and inspected washer and found heater cover has gotten loose and has pool heater element out of location and cause leaking. Customer has a picture. Removed rear panel inspected tub assembly and did not see any issues. Reinstalled heater and cover and confirmed operation By running a diagnostic cycle. It did not leak and no further repair is needed at this time, job complete"

"Arrived on site and inspected refrigerator and found customers experiencing temperature is too cold, milk carton in door is half frozen. Set refrigerator into diagnostics and found Test 01 is 27, 2 is 37, test 4 is 18, test 29 is 33, test 34 is 22, 24 is 48, Spoke with tech line and they recommended replacing thermistor and HV control board. Replaced thermistor with prescreened thermistor kit. If this does not fix issue will need specific thermistor part number and control board W11234826 , W11233631 , . 7735888971"

Arrived on site and installed new lid latch to resolve shorted latch from failure. Replaced latch and calibrated unit. Ran diagnostic cycle and verified all working as designed. Repair completed.

"Arrived on site and replaced fan motor diagnosed by previous technician, after replacement vent hood is working properly, job complete"

Arrived on site to diagnose range that was not running both circles of the front right burner. Ran unit and found inner circle not heating. Examined element and found inner ring broken causing the failure. Replaced element and retested unit. Verified element fully heating. Repair completed.

Arrived on site to diagnose a refrigerator that is not producing ice. Found water not hooked up to refrigerator. Hooked up water lines and all is working properly at this time. No leaks were found at time of service.

Arrived on site for unit not powering on. Upon arrival test polarity and is good. Found main fuse is blown. Test unit using mini breaker and unit heats cup of water correctly. Replaced fuse and test unit. Unit is operating as designed. Job complete

"Arrived on site for microwave, inspected unit and work area. Customers complaint was interior light not working. Powered unit off and tested bulb and found it bad. Replaced light and tested. Unit is now operating as designed. Job completed."

"Arrived on site for built in refrigerator, inspected unit and work area. Customers complaint was unit leaking in the freezer. Customer had turn it off and said they werent able to power it back on. I powered unit back on and tested the icemaker and found no leaks. Showed customer how to power unit on-off. Unit seems to be operating as designed at this time. I advised customer not to power unit off so we can better diagnose if it occurs again. No leaks where present at this time. Job completed."

"Arrived onsite for heater not operating. Upon arrival ran diagnostics and got F7-E1 no heat. Removed dishwasher from cabinet to inspect heater. Found left side connector was not secure. Tested resistance and is 11 ohms, within specs. Forced heater on on diagnostics and pulling 7amps. Did observe heater is indeed energized and heating. Testing unit under a normal load with high temp and Sami rinse."

"Arrived on site for Not Dispensing Ice or Water . Upon arrival, customer stated that he power cycled the unit several days ago and has not had issues since. I ran diagnostics and all sensors passed test and components are operating correctly. Unit is operating as designed. No leaks present at this time. Job complete"

Arrived on site to test unit for light not turning off. Test unit and found yellow wire to door latch not secured. Secured latch test unit and unit test good job complete. Called safety same SR#7735858477

Arrived on site to test unit for gas flow very low. Test unit and found wire nut stuck in the flex line. Removed wire but test unit and unit test good job complete.

Arrived on site to test unit for unit leaking. Test unit and could not duplicate problem no leaks present at this time

"Arrived on site for dishwasher leaking . Found supply line hose wasnt tightened down on valve elbow adaptor . Tightened down connection . Also replaced door spring bushing because it was missing , from truck stock part 8268990 . Ran diagnostics wash all checked normal. No water leaks detected at this time."

"Arrived on site , replaced left front switch and found burn marks on rear right switch , replaced rear right switch.Teste all burners . All are functioning properly . Job complete"

"Arrived on site for not drying dishwasher . Ran diagnostics and got 4-2 , . Replaced control .reran diagnostics. Element is heating . No water leaks detected at time of service. Job complete"

Arrived onsite for a refrigerator not cooling correctly. I found a block of ice in the bottom of the FC and the evaporator fan was not running. I removed the ice and removed the evaporator cover finding the fan iced over and a solid block of ice under the evaporator in the drip pan and the vents to the RC iced up. I removed the ice and found the drain tube with a piece of foam in it. I cleared the drain and the unit drains properly. I tested the unit and the evaporator is developing a full frost pattern and the unit is working as designed. Call complete.

Arrived onsite for a cooktop to replace the previous diagnosed parts. I replaced the valve and tested the unit. All burners are working as designed. There were no gas leaks present at the time of service. Call complete.

Arrived onsite for a dishwasher with the door not closing. The customer stated they dont have a door closing issue but the door seemed stiff when opening. I tested the door and the hinges and found all working properly. I explained to the customer that the door hinges are different from the older machines and this is how they are supposed to work. The customer was concerned that the machine moves a little when the door is opened and showed me the right mounting screw was not tight. I tightened the screw and the unit is no longer moving. I went over detergent use options and rinse aid settings showing the customer how to adjust the rinse aid volume in needed. Call complete.

"Arrived on site to install previously diagnosed and ordered parts. Due to the many failures of the gear drive assembly, I removed and replaced the gearcase, cam, belt, agitator base with bolts and hub. Calibrated the unit and tested in diagnostics. Unit is operating as designed. No water leaks observed during service, job completed."

Arrived on site to diagnose a dishwasher that is not turning on. Found power wire not fully wired in junction box. Rewired unit properly and all is working properly at this time and no leaks were found at time of service.

Arrived onsite for squeal. Found belt worn new belt tighter by approximately an inch of length. Replaced belt which eliminated squeal symptom. All checks good. Unit is now operating as designed.

Arrived onsite and replaced right side door due to dent upon delivery. Unit is now cosmetically correct. Advised customer on repair. All checks good. Unit is now operating as designed.

Arrived on site for dryer not heating. Upon arrival confirmed issue and found unit had stable power. After further disassembly I found element coil broke. Also found venting of home clogged and in need of a dvc. Instructed customer on dryer vent cleaning recommendations and found unit heating as designed once it was reassembled. Call complete

Arrived on site for washer not draining. Upon arrival confirmed issue and found f9e1 in diagnostics. Upon further disassembly I found drain pump wires broken. Repaired wiring and insured unit had enough slack in wires to prevent further issues. Reassembled and tested unit. Found no leaks and unit working as designed Call complete

"Arrived on site and inspected dryer and found it is rattling while running. Found rattling is coming from vent to making contact with rear bulkhead on motor is running. Added material around vent tube until it stopped rattling, job complete"

Arrived onsite to replace faulty console. Replaced console and tested. Tested both ovens at 350 degrees. Both are operating as designed. Notified customer to connect to WiFi. Left WiFi contact info if needed. Job complete

"Arrived onsite to replace faulty compressor . Replaced compressor, access valve, and dryer. Pulled vacuum and held. Charged per spec and powered unit. Compressor is running and unit is cooling. Job complete"

Arrived onsite to replace parts due to defrost issues. Replaced UI and thermistor. Upon disassembly found wire harness to heater had loose connection. Secured connector and ran forced defrost. Also made sure previous control was correct per Whirlpool service pointer. Heater now energized without error. Unit is now functioning properly. Job complete.

Arrived on site and replaced previously diagnosed compressor. Ran nitrogen through system to remove any impurities. Vacuumed system and charged to specs. Frost pattern developing throughout evap as designed. No leaks detected. Job complete.

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, several parts have been replaced due to all of the ignitors arcing after the front left burner is ignited. I inspected the cooktop and removed and replaced the front left burner ignitor and tested. Unit continued to fail. I removed and replaced the spark module and re-wired it as it was when I removed the wires and retested. Unit continued to fail. I researched the wiring diagram and found the module not wired correctly and corrected and retested and again the unit failed. I removed and replaced the valve ignitor harness and retested and unit is operating as designed. I advised the customer of the repairs. Unit is operating as designed. No gas leaks detected during service, job completed."

"Arrived on site to test unit for condensation issues, customer stated that RC was set to 34 and and items are freezing, she has raised temp to 68 and a food is now not freezing but mullion is accumulating condensation, tested unit found humidity control was off and customer is blocking air flow with items against back wall, explained to customer how to load RC properly and turned on humidity control, unit is running as designed, no leaks detected job complete"

Arrived on site. Replaced defective freezer door

Arrived on site and replaced previously diagnosed modules. FC and two top left lights were replaced. Unit working as designed. No leaks detected. Job complete.

Arrived on site. Found defective right side fresh food gasket replaced defective gasket. Checked door seal good.

"Arrived on site to test unit for gas leak, tested unit found incoming loose and leaking gas, tightened all connections and tested with leak detector inside cooktop and out, no leaks detected, advised customer to always use exhaust vent when using cooktop, job complete"

Arrived on site and installed previously diagnosed name plate. Unit working as designed. Job complete.

"Arrived on site for no water. At time of visit tested water dispenser working,water extremely cold,adjusted temp settings,ran diagnostics changed defrost setting to basic to allow better cooling and defrost cycle."

Arrived on site. Found defective led module per service pointer removed all leds installed updated led modules all leds working as designed. Autho S84638 ; used 1 W11632139 (Led kit) from stock

"Arrived on site for no,ice. Ran diagnostics weak to no water flow from valve,water dripping from drain cap. Replaced valve and cap ran diagnostics good water flow,no leaks from cap,unit passed all other diagnostic test. ; used 1 w11023835 (Drain cap) from stock"

"Arrived onsite for dryer not heating. Upon arrival inspected unit. Found dryer is heating and element is energizing. Customer stated, has to run cycle multiple times. Ran paper test on unit. Showed customer that when unit is connected to wall there is no suction (air movement) and the paper falls down. With external ventilation removed the paper immediately gets sucked to the vent and has good air movement. Notified customer that external ventilation will need to be inspected. Unit is operating as designed. Job complete"

"Arrived on site to test unit for no water no ice, tested unit found water dispensing properly, customer stated that is started to work couple of days ago, customer played me a video on what its been doing, by the video determined that the reservoir was freezing, removed evaporator cover and found a gap between fan scroll and unit liner causing cold air to blow on the water reservoir and freeze it,sealed in the gap with perma gum, applied insulation around water lines, advised customer to monitor and if issue persist to call use back, job complete"

"WDT730PAHZ0 Arrived to inspect handle and rack issue. I found the handle had failed and I replaced it, ensuring proper mounting. The right rack adjusted wheel had failed and I removed and replaced both sides, installing the MFG provided upgraded kit. The left side of the cabinetry had came loose from the rest of the cabinet and I advised the customer they will need to contact their builder to have the piece of cabinet reinstalled, as this is beyond the scope of the dishwasher MFGs warranty. No leaks observed during service."

Arrived onsite for water dripping into unit while not in use. Upon arrival inspected unit. On arrival inspected and found valve stuck open. Water was dripping from hot side valve. Replaced faulty valve. Tested unit and unit is functioning properly. No leaks present at this time. Job complete

"Arrived on site to replace previously diagnosed dispenser and sensor, replaced parts and tested, unit is now running as designed, no leaks detected job complete"

Arrived on site for a washing machine that has a broken latch. Inspected unit and work area. The customer advised that when the installers came to bring the unit in but they had broken the latch and that it was hanging. Did confirm the customers complaint and replace the latch. I tested the unit in the unit began to work and operate as designed. Call complete.

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the compressor, evaporator, access valve, dryer, and hot gas valve and reassembled the unit. Ran nitrogen through the system up to 135 psi and found no leaks present. Vacuumed down the unit to -31 psi and pressure held for 10 minutes. Charged the unit up with 5.75 ounces of R134A. The unit begin to work and operate as designed. Call complete."

"Arrived on site to install previously diagnosed and ordered parts. Due to the sealed system being restricted and the unit currently turned on, I found the compressor had gone bad and removed and replaced the compressor, access valve, and UV dye drier and vacuumed the system. Installed 56g of R600 refrigerant into the system and monitored. I found the unit to begin cooling as designed. I recommended the customer allow the unit to fully cool for approximately 24-48 hours before placing food items back inside. No water leaks observed during service, job completed"

Arrived onsite to install previously diagnosed parts. Upon doing so I found that the unit still would not latch. I performed a calibration and then a diag test and found unit operating as designed. I the ran a normal wash cycle and found that the the unit was operating as designed. Job complete.

"Arrived on site for range, inspected unit and work area. Installed new convection fan and tested. Unit is now operating as designed. Job completed. No leaks where observed during service."

Arrived on site for refrigerator. Inspected unit and work area. Installed new harness with heater and tested. Unit is operating as designed. No leaks where observed. Job completed.

Arrived on site to install Washplate. Installed parts and leveled unit. Ran a diagnostic cycle and unit passed. No leaks where observed during service. Job completed.

"Arrived on site for washer, inspected unit and work area. Customers complaint was washer moving around. I made adjustments to legs and the shocks. I leveled the legs, adjusted and secured the shocks. No leaks where observed during service. Job completed."

Arrived onsite and spoke with foreman regarding tripping refrigerator and determined it was important to use a factory compatible non gfci breaker for the refrigerator circuit. Foreman will test with stronger breaker to determine if there is a failed refrigerator component.

Arrived onsite and found unit with an overflow switch tripped due to the lower spray arm manifold having dislodged and causing wave leak. Repaired. Unit is now operating as designed. All checks good.

Arrived on site to test unit for oven door not closing all the way. Test unit and found door not sitting correctly on hinge receivers. Secured door correctly test unit and unit test good job complete.

Arrived onsite for range oven not heating and smelling gas when in use. Inspected unit and tested verified proper ignition and burner tube flow. Burner was functioning and blue flame throughout. Unit heated to 350 degrees and cycling properly. Each ignition energizing properly and no hesitation. Through testing did not get excessive gas odors. Could not duplicate any issues. Unit is functioning properly. Job complete

Arrived on site to diagnose a dishwasher that is not cycling properly. Found tub dented causing unit to leak onto circ pump motor. Due to nature of repairs needed and age of unit customer wants to talk to whirlpool prior to any repairs.

Arrived on site to test unit for not cooling. Found run cap and start device had vibrated itself off. Secured run cap and start device and secured with retention clip. Compressor running and pulling .9amps. Condenser and evap motor working as designed.

Arrived on site for dryer not running . Found checking power at terminal block that outlet is dropping a leg . Advised customer to look at outlet or breaker . No lint build up at time of service. Job complete .

"Arrived on site and replaced control panel diagnosed on previous visit in November

"Arrived on site and replaced both modules diagnosed on previous visit, cooktop will now power up and after setting model version confirmed all elements are heating properly. Job complete

Arrived on site and inspected dishwasher and found a piece of porcelain stuck in drain hose catch valve keeping water from draining. After removing porcelain dishwasher will drain properly

"Arrived on site and inspected dishwasher and found, Wash motor has failed,After replacement started dishwasher on a normal cycle and it is working properly, job complete

"Arrived on site and inspected washer and found gear case is leaking oil. Customer will contact office if they wish to continue, job complete

"Arrived on site for water and ice not working. On inspection found the water reservoir frozen, I defrosted the reservoir and tested the water. The water was working after the defrost, I add the sealer gum around the evap cover and reassemble the unit. No water leaks detected during service

"Arrived on test unit for not opening after cycle completed, replaced previously diagnose control and pressure switch, customer accepted replaced parts and tested unit, all components are working properly

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I tested temps in the RC=49 degrees & FC=31 degrees. I checked the compressor and is was very hot to touch. I disassembled the FC section and removed the evap cover and found no frost pattern on the evaporator and found a ball of ice in the upper left corner on the cap/suction tubes (photos). Also found a small amount of dye on the evaporator at the cap tube/suction tube area (photo). Also found both RC door gaskets badly torn. No water leaks observed during service, job completed."

"Arrived on site for a washing machine that is not getting past the sensing portion of the cycle. Inspected unit and work area. Did confirm the customers complaint and found that whe the unit would start to spin, the lights on the control would flicker and then go out. Check voltage and polarity and found proper voltage and polarity to the unit. Took an amp draw off the unit when it was starting to go into spin and found it only pulling 7.1 A. Check the capacitor for proper resistance and found proper resistance. Checked voltage at the main control to the unit when the unit was agitating in spinning and found voltage drop coming into the control but the unit would stay on. Spoke to SW and was advised to go ahead and replace the control but that it sounded more like an electrical supply issue with the voltage dropping whenever the unit was attempting to agitate or spin. I explain to the customer that voltage should not drop when the unit is running. I replace the control and advise the customer if any other issues persist, to fix their electrical supply. Call complete."

"Arrived on site for a cooktop that is flashing an F47 (power supply issue coming from the ACU) error code on the right two burners. Inspected unit and work area.

"Arrived on site for a dryer that is taking multiple cycles to dry clothes. Inspected unit and work area. Customer advised that theyve noticed an airflow issue from within the unit because even after they pulled off the vent hose, there is very little airflow coming out of the dryer and the unit still heats and tumbles. Disassembled the unit and found a box cap, and a big lint ball stuck in the bottom of the blower wheel housing area. Removed all the obstructions and tested the unit. The unit began to work and operate as designed. Call complete."

Arrived onsite and found unit with evidence of a leak. Determined after testing with back cover off that the only leak was from the connection from the hose to the valve hot water side. Cleaned and tightened water connections. Tested unit. Unit is now operating leak free at time of service.

Arrived onsite and replaced valve and cleared small frozen blockage from the icemaker fill. Advised customer on repair

"Arrived on site for a wall oven microwave combo that is resetting itself and showing a power outage every 30 minutes. Inspected unit and work area. Customer advised they can clear the code and be able to use the machine but if it does it in the middle of a cooking cycle, the unit will turn itself off. They did advise that the light does come on when they open the door. Ran the unit through diagnostics and found an F6 E0 (oven user interface lost connection) error code. Tested continuity on the wire harness between the control and the user interface and found proper continuity. Per the tech sheet, advise the customer of the issue would most likely be with their user interface but did explain that their control may be causing the problem. The customer is aware that if the control is needed, that would be an additional fee. Replaced the User Interface control panel and tested the unit. The unit began to work and operate as designed. Call complete."

Arrived on site to replace cover and sroings. Replaced all parts test unit and unit test good job complete.

Arrived on site to test unit for not drying. Test unit and found unit actually not washing. Heating element working but unit not spraying any water. Will need new sump and motor.

Arrived on site for no ice. Found warped icemaker tray replaced icemaker assembly ran diagnostics ran icemaker harvest passed ran fill test passed.

"Arrived on site for water leaking. Found frozen drain,cleared ice from drain checked water flow through drain water draining correctly.

"Arrived on site and inspected washer and found hub is wallowed out, gear case is leaking oil, attempted to remove wash plate and it is seized

"Arrived on site to test unit for loud squeaking noise. Found roller wheel was damaged. Replaced wheels, idler and belt supplied with repair kit. Unit now working as designed.

Arrived onsite for a washer not filling with cold water. I checked stored error codes and found none. I found 123VAC to the cold valve and it was not opening. I replaced the fill valve and tested the machine. All is working as designed and there were no water leaks present at the time of service. Call complete.

"Arrived on site to inspect microwave, inspect the unit and work area. Customer had microwave on countertop because took it down. Tested unit and found there was no power to the control. Disassembled unit install new control and new filter control. Tested unit and found that operating as designed. Job completed."

"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was unit not draining all the way. Tested unit and found the filters clogged up. Used shop vac to clean out the drain and found a straw and had tie stuck and rust from racks. Advised customer that it would be best if they replaced unit with a new one due to the stuff I found.

"Arrived on site for washer not washing properly . Found slider collier out on position ,wash plate stripped out and oil on stator and coming up from shaft .

"Arrived onsite and found unit had shorted fuse. Uninstalled and disassembled to isolate issue and determined hi voltage circuit at fault. Tested and found shorted capacitor. Completed repair and tested. Unit is now operating as designed. Advised customer on repair. All checks good

"Arrived onsite for washer with error codes and not draining properly. Upon arrival inspected unit. Ran diagnostics and found stored error code 9/1, 4/0, 0/1, 5/2: also found small leak coming from door having caused base board damage on left side, took pic. Disassembled and inspected. Manually drained water. Found drain pump clogged. Removed debris and cleaned. Reassembled and tested. Unit is draining properly. Found that leak was caused by debris between door glass and seal. Cleaned for customer. Unit is now operating properly. No leaks present at this time. Job complete .

"Arrived onsite for ice machine not making ice. Upon arrival inspected unit. Found valve struggling to provide water to unit. Replaced valve and tested. Still, adequate water not supplied. Tested supply line and found insufficient water flow. Job complete"

"Arrived on site and inspected refrigerator and found water filter housing is leaking. After replacement new one is still leaking. Water filter is new. New housing is defective, customer will contact office if they wish to continue

"Arrived on site to test unit for low ice production. Found water barely pouring into water reservoir. Also found bin thermistor was disconnected. Secured connection and removed filter, water now filled properly. Advised customer new water filter is bad and needs replaced. No leaks detected. Job complete."

"Arrived on site to inspect refrigerator ice maker not making ice. Upon further inspection, the customer advised the unit Mae ice for a brief period of time since the previous repair. I tested temps in the FC=9 degrees and RC=39 degrees. When I tested the temps in the RC section, I found ice built up on the ice bin door gasket, ice built up at the back of the ice box and moisture running down the ice bin door. I removed the ice box and found ice on the top section of the adaptor and found no gasket on the back wall where the ice box meets the back wall (photos). I removed the deli drawer and found water in the bottom of the RC section and ice beginning to build up on the RC evaporator. Found the RC evap drip pan badly warped causing water from the evap,defrost to collect on the left side of the pan and eventually freezing up. I placed the unit in diagnostics and tested the fans and found the RC evap fan motor struggling to come on. Also found the UI digits fading and after cycling power to the unit, the deli control failed to come on. I advised the customer of the many repairs the unit needs and they advised that they would not put anymore money into the unit and would buy a new one. I advised my service manager (CS) of my findings. No repairs made at this time and no water leaks observed during service. Job completed."

Arrived on site to diagnose a refrigerator that was not cooling properly. Found fc door had not fully closed properly at some point causing ice buildup on evap. Unit is working properly at this time and no leaks were found at time of service.

"Arrived onsite to replace faulty compressor. Upon arrival inspected unit. Found unit plugged in and running. Opened doors and unit is cooling. Original complaint is not cooling in FF section. Compressor is running. Disassembled and aced evaporator compartment. Found good frost pattern. Took pics and sent to service management. Inspected ventilation and cleared styrofoam debris. Fridge section is cooling. If symptoms persist recommend returning with evaporator fan, control and thermistor. Job complete"

Arrived on site to install previously diagnose parts. Inspected unit and work area. Replaced the slider and gearcase and tested the unit. The unit began to work and operate as designed. Call complete.

Arrived on site to install new ice door to resolve ice melting in bucket. Replaced ice door assembly and tested. Verified proper seal on new door. Repair completed.