"Arrived on site and found Very little water entering dishwasher from valve. Removed inlet water hose and found pressure is very weak. Filled dishwasher manually with a cup and found wash motor is working properly when it has enough water. Replaced valve anyway and will inform apartment management that water from source is weak, job complete"

Arrived on site for not drying. Upon arrival test unit and element is not energizing. Disassembled unit to test components. Found previously installed element was defective. Uploaded picture to SD. Replaced element and test unit . Unit is operating as designed. Job Complete

"Arrived on site for unit making clicking/ knocking noise during agitation. Upon arrival ran diagnostics and there are no saved error codes. Ran automatic cycle and cannot duplicate sound. Customer provided video. Need to replace gearcase, slider,rotor, and clutch. Office to reschedule ; ordrng 1 W11449841 (Gearcase) and 1 W10754448 (Clutch) and 1 W10734521 (Slider) and 1 W11260238 (Rotor)"

Arrived onsite for a refrigerator not making much ice and frosting up in the FC again. I found the FC at 5 degrees. I tested the thermistor from the control and it read as warmer than harvest temp. I ran a harvest and found the icemaker getting stuck at the break position and not returning to home position properly. I replaced the icemaker and ran harvest again. The icemaker works as designed. I found frost build up on the ice bin and around the bottom of the bin. I found the ice door not sealing properly and leaking warm air. The ice door separator will need to be replaced. Ordering W11098702 ice door. RS for Wed 8/16.; ordrng 1 W11098702 (Ice door)

Arrived on site to diagnose refrigerator with unknown icemaker issue. Tested unit on arrival and watched it fully harvest and dump ice. Bin was full. I noticed the cubes were stuck together likely due to slight overfilling. Reduced fill level via adjustment behind front cover. This should resolve ice sticking together. Repair completed.

Arrived onsite for unit not functioning at all. Upon arrival inspected unit. Found wire harness disconnected. Secured and tested. Unit is functioning properly. Took pics. Job complete

"Arrived on site to test unit for not advancing properly, customer stated that it is stuck in sensing mode and will not advance, put unit into diagnostics and did not find any errors, ran diagnostics cycle and all components are activating properly with not issues, put unit into normal cycle, unit filled with water and switched to wash with no issues present, at this time unit is running as designed, no leaks detected job complete"

"Arrived on site and found standing water in washer, Drain pump has failed and will need to be replaced. Removed most of the water with a vacuum. Took one picture; ordrng 1 W11399437 (Drain pump)"

Arrived onsite with PR and found unit operating with evident under charge and no evidence of leaking. Recharged system with 4.7 oz of coolant. All checks good.

"Arrived on site to test unit for not draining, tested unit found water in tub, pump is humming but not removing water, replaced pump and tested, unit is now running as designed, no leaks detected job complete"

"Arrived on site for low cool fridge . 30s in FZ , fresh around 60. Getting 4.5 amps from compressor after replacing start device . Ordering compressor,evap, service port, uv drier , r600 and loc ring kit , nitrogen,weigh 3 hrs . Call to set return ; ordrng 1 Uvdrier and 1 Serviceport and 1 Nitrogen and 1 R600kit and 1 Locringkit and 1 Weigh3hrs and 1 W11546692 (Evap) and 1 W11580057 (Compressor)"

"Arrived on site for no fill dishwasher. Found unit filling but not spraying . Ran diagnostics got 7-1 ,10-2 . Motor is completely dead . Ordering sump and motor . No water leaks detected at this time. Call to set return ; ordrng 1 W11416362 (Sump and motor)"

Arrived on site to follow up on refrigerator with ice under the freezer shelves. Found drain was clogged and not draining. Blew out drain and melted down ice. Unit now draining properly. Repair completed.

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the cam assembly and pulley shield. Upon my arrival, the cuetomer had a cycle performing and was in the beginning of a spin cycle. I had to pause the cycle before installing new parts. Once parts were installed, I continued the cycle and the unit is operating as designed. No water leaks observed during service, job completed."

Arrived onsite for unit staying on after canceled. Upon arrival inspected unit. Found that customer was experiencing the cooling fan staying. Notified customer that this is normal. The fan will stay on well after the cooking cycles unit the unit is cooled to a safe level. Unit is functioning properly. No error codes present. Job complete

Arrived onsite and replaced damper. Unit is now operating as designed. All checks good. Advised customer on repair.

"Arrived on site to inspect wall oven not working. Upon further inspection, the customer advised that the unit has operated since last repair with a few exceptions. I found the unit not connected to wifi. Customer and I attempted to connect the unit and it failed several times. While attempting to connect, the unit shut down and rebooted. I placed the unit in diagnostics and checked error codes and found F6E0-UI lost communication. I removed and replaced the control panel and retested and unit is operating as designed. Also was able to get the unit connected to wifi. Job completed."

"Arrived on site for refrigerator needing previously diagnosed valve, and ice door seperator. Upon arrival reconfirmed red failure and installed both parts. Reassembled and tested unit. Found ice door sealing and valve had no leaks when activated. Call complete"

"Arrived on site to diagnose oven with slanted control. Removed panel and found the tabs on the display were broken off, so control was slanted sideways. Replaced display and tested unit. Verified proper operation. Repair completed."

Arrived on site to test unit for squealing noise. Found all rollers and idler were seizing causing belt to slip. Replaced roller kit w/ idler and drive belt. Noise is no longer present. Unit failed ventilation test. Advised customer to have vent leading to exterior professionally cleared of any restrictions. Job complete.

Arrived onsite for unit keypad not functioning. Upon arrival inspected unit. Found failed keypad panel. Replaced and tested. Unit is functioning properly. Job complete

"Arrived on site for range tripping breaker . Checked and found no issues with harness and getting correct voltage . Ran bake cycle and tripped within a min or so then breaker would trip .breaker would trip while resetting , it would take a couple tries to get breaker not to trip while resetting it . Repeated preheat test several times ,same results . Called tech line and documented findings . Recommended replacing breaker Sr 7737050966 also called safety 7737004023 . Job complete ."

Arrived on site for ice machine not turning on. Upon arrival confirmed failure. Found stable 118.3v connection to drain motor but drain motor failing to pass power to ice machine. Replaced drain motor w11539855. Reassembled and tested unit. Found ice machine had fully functionality restored and working with no leaks as designed. Call complete

Arrived onsite for a refrigerator that started making the same noise again. I found the fan not running and ice build up at the bottom of the evaporator cover. The customer stated the noise got real bad on Sunday and it stopped but it also stopped cooling correctly in the RC. I ran service test 90 and had 123VAC out of the main control between P2-5 and P1-2 but I had no amp draw indicating an open circuit. Either the heater or thermal fuse has failed. Ordering W11567407 heater. RS for Mon 8/14 per KC.; ordrng 1 W11567407 (Heater)

Arrived on site to test unit for not heating properly. Found bake not igniting. Found a couple relays on did module were burnt out. Replaced damaged module and tested to 350 with no issues. Job complete.

"Arrived on site to test unit for error f7e1(tachometer missing/wrong signal) and f7e7(motor unable to reach rpms). Recommend run cap, gearcase, splutch and belt replacement. Scheduled for 08-16. ; ordrng 1 W11395618 (Run cap)"

"Arrived on site to test unit for excessive wobbling/shaking. Found error f0e5(off balance). Replaced failed gearcase, slider, clutch, suspension and rotor. Unit now working as designed. Job complete."

Arrived on site to test unit for only working on bulky setting. Found no stored error codes. All components functioned as designed in diagnostics. Recommend control replacement. Office to reschedule. ; ordrng 1 W11627413 (Control)

Arrived on site and customer has video of noise which is damper opening and closing. Ran test 3 and customer confirmed that is the noise. A new damper is needed to complete repair.; ordrng 1 WPW10479155 (Damper)

"Arrived on site for making noise. Upon arrival, test unit and noise is coming from blower area. Found blower has failed. Need to replace blower. Replaced blower and test unit. Unit is operating as designed. Job complete"

"Arrived on site and inspected dryer and found customer is experiencing long dry times. Dryer is heating normally but found no airflow. Removed vent from rear of dryer and airflow has returned. Showed customer how to use their hand inside the lint screen chute to tell that the vent is blocked. Recommended vent to the exterior be cleaned/cleared by a service before dryer is used again to Prevent damage to the dryer or in the worst-case a fire, job complete"

"Arrived on site to inspect microwave/oven wall combo unit with no power. Upon further inspection, I found the unit not installed in the cabinets and sitting on the dining room floor (photo). Using my multimeter, I tested voltage at the outlet and found 239V between L1 & L2, but no voltage between L1 & Neutral and L2 & Neutral. After further inspection of the outlet, I found the Neutral point of contacts inside the outlet were spread too wide and not making contact with the prong on the power cable (photos). I spoke with t(e builder and showed him the issue with the outlet. Recommended replacing the outlet and if there continues to be issues, to call our office to schedule service. Unable to test unit due to not being installed and unable to move the unit without scratching the floors. Job completed."

"Arrived onsite to replace failed motor, UI and wheel. Replaced parts and tested. Unit is functioning properly. No leaks present at this time. Job complete"

"Arrived on site to inspect dishwasher not draining properly. Upon further inspection, I found a small amount of water in the tub and the sump. I pressed the cancel button and the drain pump came on and drained the water. I checked the drain hose under the unit and under the sink area and found debris at the disposal. It appears that debris from the disposal is entering the drain hose and settling causing it to clog. I placed the unit in diagnostics showing no error codes and tested. The unit operated as designed. Customer advised that they feel the disposal is too small for their home. It appears that the disposal tub is very small but its the proper horsepower. Since previous tech cleaned the drain hose and there is a continued issue with draining, I am ordering a new drain hose and will return with all prescreened parts and scheduled return service for 08/17/23. No water leaks observed during service.; ordrng 1 8269144A (Drain hose)"

Arrived on site for refrigerator needing previous diagnosed sealed system. Upon arrival reconfirmed failure and recovered refrigerant. Installed compressor uv drier and access valve. Pulled vac and couldnt find any leaks after 10 minutes. Recharged system with 68g of r600. Found frost pattern on coil frosting over evenly. Informed customer to give unit 24 hrs to stabilize temps. Call complete

Arrived on site to install previously diagnose parts. Inspected unit and work area. Replaced the defrost heater and harness and the evaporator thermistor and tested the unit. The unit began to work and operate as designed. Call complete.

Arrived onsite for a refrigerator not cooling in the RC again. On arrival the customer stated they unplugged the unit and defrosted it for 48 hours. They stated water was under the deli and crisper drawers in the bottom of RC. They also stated there was some ice build up around the door of the FC. I found the FC at -2 degrees and the RC at 40 degrees but the unit was still cooling. I found the evaporators clear of frost and working as designed. I checked the RC drain with my camera and found it clear. I found the drip pan straight and not bowed. I found the thermistors good. I found the deli UI dry and working as designed. I did find some ice on the left and right sides of the FC liner by the door and along the bottom. The customer stated when all this happened the ice in the bin started melting. I suspect water from the bin and water from the RC leaked out and got around the FC door causing that issue but I could find no other issues or a reason for the RC drip pan not to drain properly in the RC at this time. The customer stated they never heard any fan noise. I went over with the customer what to look for and what to do if it happens again. At this time all is working as designed. Call complete.

"Arrived on site for a roof freezer that is making a rattling sound intermittently when the unit is running. Inspected unit and work area. The customer advised that he was unable to get a video of it but that the unit will rattle multiple times a day. Found the unit cooling, but not replicating the sound while the unit was in use. Took off the bat cover, and began to hear a very slight sound coming from vibration on the return line from the condenser. Adjusted the return line tubing position and added pads between the compressor and the return line. The unit began to work and operate as designed. Call complete."

Arrived on site for oven not operating. Upon arrival test unit and igniter will click but not spark correctly. Need to replace igniter. Replaced igniter and test unit. Unit is operating as designed. No gas leaks present at the time. Job complete

"Arrived on site for not dispensing ice. Removed defective auger motor,installed new motor and coupling tested ice dispenser unit working as designed"

"Arrived onsite and found broken adjuster, replaced adjuster on right side. Unit is now operating as designed. All checks good."

Arrived on site and found standing water in washing machine. Found wiring harness at drain pump has a broken wire. Repaired wiring and washer will now drain properly. Job complete

"Arrived on site for a refrigerator that has a drawer that keeps falling. Inspected unit and work area. The customer showed me that one of her produce drawers seems to fall any time that you pull the drawer out. Checked the drawer and found the drawer perfectly intact, but that on the side wall where the shelf is supposed to sit against the wall, there is a deformity on the wall that is causing the shelf not to seat properly and will not keep the shelf locked in place to properly hold the drawer. I called whirlpool techline and spoke to Kurt Sr# 7737041240. He had me send him photos of the damage done to the refrigerator liner and advise that it would be set up to review. He advised to make no repairs at this time, and that whirlpool would contact my cell for the consumer based on the next steps. Call complete."

Arrived on site for washer not filling with water. Upon arrival confirmed failure and found f8e1 in diagnostics. Also found that cold side inlet valve wasnt activated properly even with stable 120v connection. Replaced valve the. Retested unit. Found washer working as designed with no leaks. Call complete

Arrived on site and replaced previously diagnosed FC door per Techline. Unit now dispensing as designed. No leaks detected. Job complete.

Arrived onsite for a cooktop with one of the burners not igniting correctly. The customer stated the left rear burner was not lighting correctly. I found the left rear burner high flame very low and the outer center burner flame very low. I also found the low flame not adjusted on any of the burners. I found the wrong orifices installed in the left rear burner and outer center burner. I used W10853432 kit from truck stock and corrected the orifices and adjusted the low flame on all of the burners. Call complete.

Arrived on site to test unit for not completing wash cycles. Replaced faulty run cap. Unit now working as designed. No leaks detected. Job complete.

"Arrived onsite for drum coming apart and shaking a lot. Upon arrival inspected unit. Found rear left suspension rod failed. Replaced suspension set. Inspected and per service pointer W11684122, will need to replace basket. Ordering agitator and basket . Notified customer not to use unit repair is complete. Office to reschedule ; ordrng 1 W11172199 (Basket) and 1 W10919191 (Washplate)"

Arrived on site to test unit for no power. Had no voltage at outlet. Found breaker was tripped. Reset breaker and unit now working as designed. Advised customer if issue persists recommend having breaker replaced. Job complete.

"Arrived on site for refrigerator, inspected unit and work area. Gained access to remove the compressor and install new one. Braced all the parts needed and vacuumed the system. I then charged the system with 4.5oz of R134. Asked the customer to allow 24 hrs to cool before storing goods. Job completed."

Arrived on site for a refrigerator that is not cooling either section. Inspected unit and work area. The customer had the unit unplugged but advise the unit was making an electrical sound and was not actually running the compressor. Plug the unit in and took an amp draw of the compressor. Found the compressor pulling 9.25 A and dropping down to 9.12 A for five seconds before shutting down. Want to head and replace the start device and test the unit. the unit still did the same thing indicating a failed compressor. Ordering all sealed system components in the office. Will need to contact the customer about a return date due to limited parts availability and need for a 2 hour service.; ordrng 1 W11574734 (Compressor) and 1 WPW10143759 (Uv drier) and 1 W11506635 (Access valve) and 1 Nitrogen (Nitrogen)

Arrived onsite for a dryer to replace the previous diagnosed parts. I replaced the start switch. I verified the electrical was good at the wall outlet and tested the dryer. All is working as designed. Call complete.

Arrived on site for unit not powering on. Upon arrival inspected unit. Found not responding. Disassembled and verified supply voltage. Found supply at junction box not secured. Secured connector and tested. Unit is now operating properly. Job complete

Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the control and tested the unit. The unit began to work and operate as designed. Call complete.

"Arrived on site for refrigerator needing previously diagnosed sealed system. Upon arrival reconfirmed failure. Installed compressor, access valve, drier, and coil. Pulled vac them recharged system with 68g of r600. Found no leaks and repowered unit. Found unit cooling as designed. Informed customer to give unit 24 hrs to stabilize temps. Call complete"

Arrived onsite for a DW that is not responding to touch upon inspection I found that the cycle selections would not work. upon further inspection I found that the vent had a crack in it. I replace the console and the vent and tested the unit and found unit operating as designed.

"Arrived on site to install parts, installed new glass bracket and screws. Unit is now operating as designed. Job completed."

"Arrived on site for FZ temps higher then normal. Ran temp checks fresh @ 43, FZ 23 . Ran fans and test 4 . Fans working and getting good frost pattern . Found and clean pet hair clogging condenser coils . Recommended regular cleaning of coils . Collected 162.36 AUTHO AY9X4T. No water leaks detected at this time. Job complete"

"Arrived on site to diagnose washer banging around when in use. Examined unit and found suspension and level good. Pulled basket and checked it per service pointer W11684122. Found basket lacking QR codes, which is grounds for replacement per service pointer. Ordered new basket. Office to schedule when we can get part. ; ordrng 1 W11172199 (Basket)"

"Arrived on site for upper oven making a knock or bang sound when preheating . Found oven bottom not installed correctly so when heating bottom will flex . Made sure bottom is firmly on all 4 fasteners . Ran oven preheat cycle and no longer knocking noise . No gas leaks detected at this time. Customer also mentioned left grate will not stay up when lifted . Explained grates are to be removed when cleaning , cook top pins are not hinges . Job complete"

"Arrived onsite for a refrigerator not getting cold enough and warmed up for a long time but seems to have started cooling again. I checked temps and found the RC at 42 degrees and the FC at 16 degrees with neither dropping. Set temps were at 0 and 36. I found the compressor warm but the amp draw was good. I found no signs of oil anywhere. I found the FC door switch broken but the fan is on and working. I found the evaporator only frosting on the first two loops and stopping. The unit is either undercharged or the compressor is failing. Ordering W11396033 switch, W11614224 compressor, WPW10143759 drier, and W11506635 access valve. Office to RS.; ordrng 1 W11614224 (Compressor) and 1 WPW10143759 (UV drier) and 1 W11506635 (Access valve) and 1 W11396033 (Switch)"

"Arrived on site to install previously diagnosed and ordered part. I found the unit in the garage not connected to a water source. Per previous techs diagnosis, I removed and replaced the control fascia and tested. Unit continued to fail. Following the tech sheet, I tested the panel fascia harness and it is good. I had good incoming voltage, but no voltage going out of the control. Tested the drain pump and it is showing 20.4ohms. Removed and replaced the main control and attempted to calibrate the unit and found the lid lock mechanism not functioning. Tested the lid lock solenoid and found it open. Removed and replaced the lid lock assembly and calibrated and retested and unit is operating as designed. Contacted techline to document findings and spoke to Joe. I advised Joe of the previous repair and my findings. Joe documented info and provided SR#7737040586. I advised the customer of my repairs. No water connections to the unit/no water leaks observed during service, job completed."

"Arrived onsite to install previously diagnosed parts. Upon arrival I found that the ui sent was wrong, right part number though. Ordered another one. Office to reschedule.; ordrng 1 W11455205 (User Interface) and 1 W10803340 (Pad)"

"Arrived on site to test unit for not operating properly, tested unit found UI is unresponsive but customer stated that before it stopped working a F9E1 error code popped up, for long drain, replaced and tested unit in diagnostics, none of the components are activating, no power is being sent to drain pump, replaced control and tested unit is now responding to commands but squealing issue that was months ago was not resolved, inspected gear case and found that it is leaking oil replaced gear case and drain pump as precautionary do to the slow drain issue, ran full diagnostics cycle and unit is now operating properly, at this time no leaks detected job complete"

Arrived on site and replaced previously diagnosed parts. Ran calibration and completed diagnostics with no issues. No leaks detected. Job complete.

"Arrived on site and inspected dryer and found no power at terminal block. Inspected breaker and found it is off. After resetting breaker dryer is running normally, airflow is good, it is heating normal. Dryer continue to run for entire service visit. Show customer possibility of AFCI nuisance tripping and how to Manage this issue. Dryer is operating normally, job complete job"

"Arrived on site for refrigerator not making ice. Upon arrival confirmed issue in fc area, tested ice maker and found ice maker not calling for water. Replaced ice maker and retested unit. Found ice maker filling as designed without leaks. Couldnt confirm beeping while on site. Call complete"

"Arrived on site to inspect wall oven door glass falling out. Upon further inspection, I found the upper wall oven top trim was broken and the left side bracket was badly bent (photo). I removed and replaced the outer door glass that contains the brackets that hold the glass in place and rebuilt the oven door and installed a new top trim. Re-installed the door and tested and unit is operating as designed. Job completed."

Arrived onsite for a refrigerator with led lights out. I found this to be true. I performed Special Project S84638. And found the unit operating as designed

Arrived on site for upper rack rusting . Found rust spot . Transferred parts of upper rack . All checked normal. No other issues found . No water leaks detected at this time. Job complete

"Arrived onsite to install previously diagnosed parts. Upon arrival I had to drill out the screws because they were rusted in place in the cooktop,but while doing so the glass cracked I stopped with I was doing and was advised to advise the customer that we will contact them for next steps."

Arrived onsite and determined the the unit would not power o due to short at power block. Secured hot connection. All checks good. Advised customer on repair.

Arrived onsite for washer making noise during spin. Upon arrival inspected unit. Found hoses were vibrating on back panel during drain and spin. Secured with zip tie. Unit is functioning properly. Job complete

Arrived on site for dryer not drying . Ran temp and air flow test. Also so used test kit wp sent . Unit had air flow restriction. Recommended having apt maintenance clean exterior venting . Job complete

"Arrived on site to test unit for error f7e1(tachometer missing/wrong signal). Found failed run cap. Replaced faulty run cap, unit now spinning properly. Unable to fully test due to no water connections available. Job complete."

"Arrived on site for a refrigerator that has uneven doors. Inspected unit and work area. Customer advise that the issue is with his refrigerator door not being completely flush with the freezer door at the top. I did confirm the customers complaint and found that the refrigerator door at the top was pulled out a fifth of an inch. Checked the gaskets and found that the freezer side gasket had molded in a way that was a little thinner than the refrigerator door dead. Attempted to fix the hinges for the door and found the issue not with the hinges, but with the gasket. I found no evidence of any frost or moisture in the freezer or refrigerator sections, indicating a good seal. I advise the customer that the issue is with the word gasket was molded to the cabinet. I called whirlpool techline and spoke to Andrew SR# 7737044284. He had me send him several photos of what was going on, and advised that there was nothing wrong with the unit, and that the gaskets are going to form to however, they were shaped from the factory. He advised to make no repairs at this time and that the unit is working as designed. Call complete."

"Arrived on site for icemaker issues. Ran diagnostics icemaker ran harvest and dumped ice,ran fill test passed,changed defrost setting to basic,checked air flow to ice compartment good air flow,ran thermistors test passed unit passed all diagnostic."

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the motor, shield, cam, and belt and tested the unit. The unit began to work and operate as designed. Call complete."

Arrived on site for range needing previously diagnosed control upon arrival reconfirmed issue and installed part. Reassembled and tested unit. Found range working as designed. Call complete

Arrived on site for washer not spinning out load properly . Ran diagnostics and got suds error . Customer not using HE soap . Instructed on proper soap . Ran test wash and all checked normal. No water leaks detected at this time. Job complete

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the compressor, access valve and UV dye drier and vacuumed the system. Pressures held good. I installed 56g of R600 refrigerant and tested the unit. Unit is beginning to cool. I recommended the customer wait approximately 24 hours before placing food items inside. No water leaks observed during service, job completed."

Arrived on site to diagnose cooktop with low heat. Examined unit and found no burners are getting very warm when powered on high. I checked the wiring at the wall and found the unit L2 was connected to neutral and the wall L2 was connected to nothing. Corrected wiring per install instructions and verified proper operation. Repair completed.

Arrived onsite and found unit with glitching Ui and partially unresponsive. Unable to enter diagnostics. Advised customer Ui would be ordered and office would reschedule due to parts availability. ; O-emld tckt

"Arrived on site for not washing or drying correctly. Upon arrival, ran diagnostics and there are no saved error codes. Found kink in valve not allowing sufficient water into tub. Adjusted hose and test unit. Unit is operating as des. Job complete"

Arrived onsite to install previously diagnosed parts upon arrival I installed the new door and gasket and found the door is now closing properly.

"Arrived on site for middle section of evaporator not defrosting. Customer defrosted unit,ohmed heater passed replaced defrost bimetal,replaced diffuser due to loud noise. Powered unit on noise no longer present"

Arrived onsite for lid not sitting flush. Upon arrival inspected unit. Removed lid for inspection. Found all components in place. Paced top back and secured with bolts. Unit is functioning properly. Job complete

Arrived onsite for a refrigerator thats not making ice again. I found enough digits missing on the UI that I couldnt tell where I was in diagnostics. I called techline and spoke with Austin SR# 7737044767. I gave him the history of what has happened with the unit. He advised replacing the UI again along with the fill tube heater. He suspects there is something happening with it causing the UI failure. Ordering W11404238 UI. Marking the fill tube and all other prescreened parts as UORV. Office to RS.; ordrng 1 W11404238 (UI control)

"Arrived on site for cooktop, inspected unit and work area. Customers complaint was the igniter clicking at random times when not in use. Removed panel and found igniter switches sticky from something that got spilled. Called safety and spoke to Bianca SR#7736988836 and informed her of my findings. I. Recommended to replace the harness and that should take care of the problem. I got the approval to replace the harness and tested. Unit is now operating as designed. No leaks where observed during service. Job completed."

Arrived onsite for failed fridge door switch. Removed failed switch. Found terminals foamed in. Was able to pry out terminals. Connect new switch and tested. Unit is now functioning properly. Job complete

Arrived onsite and used both element support kits to repair broil mount. All chrome is good. Advised customer on repair.

Arrived onsite for dryer not shutting off. Upon arrival inspected unit. Customer stated unit turns on and is heating however the timer is not advancing and unit stays on. Inspected and Found connection at timer not secured. Secured connector and ran unit. Unit is now advancing. Unit is functioning properly. Job complete . Called safety team to document and also updated m/s numbers. SR 7736996392.

Arrived on site for refrigerator making a loud buzzing noise when cooling was turned on. Upon arrival customer er provided video and stated sound was coming from on top of unit. Inspected compressor area and found damper cushion under drier wasnt put in place properly and uv drier was rubbing against compartment metal. Repositioned cushion and found noise removed. Call complete

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was refrigerator tripping breaker. At arrival customer explained that the refrigerator was no longer tripping breaker but compressor was not coming on. I plugged the refrigerator to the outlet and found the compressor locked up. A sealed system repair will be needed to replace compressor. Im ordering parts and have the office to reschedule for 2HR SEALED SYSTEM. No leaks where observed during service.; ordrng 1 W11574734 (Compressor) and 1 W11506635 (Access valve) and 1 WPW10143759 (UV drier) and 1 Nitrogen (Nitrogen)"

Arrived on site to install missing silverware basket from delivery. Installed and verified proper function. Repair completed.

Arrived on site to install parts previously diagnosed. Installed new panel. No leaks observed during service. Job completed.

"Arrived on site to replaced gearcase, slider, clutch and rotor. Replaced parts and found gearcase shaft was 1 too short. Part was pulled incorrectly. Needing gearcase. Scheduled for 8-16. ; ordrng 1 W11393685 (Gearcase)"

"Builder did not answer her phone, no one is living in the house yet. Do not schedule another return until there is someone living here or a builder confirms door will be open or someone will be present"

"Arrived on site to inspect dryer leaking gas. Upon further inspection, the customer advised that the gas company rep had tested the gas lines in the home and determined there is a leak within the dryer. Using my gas leak detector sniffer, I checked the entire unit including the incoming gas line and line connected to the unit and found no signs of a leak. I demonstrated this test to my customer then took my leak detector to the oven and turned a burner on with just gas and no flame and immediately it detected the gas fumes. Once the detector cleared, I went back to the dryer and retested and no leaks were found. Using my liquid leak detector, I tested all gas line connections and found no signs of a leak. I advised the customer of my findings and recommended they have the gas company retest on their end. No gas leaks detected during service and no lint observed during service, job completed."

"Arrived on site for a washing machine that is grinding when the unit is in agitation. Inspected unit and work area. The customer showed me a video of the sounds that the unit is making, which sounds like me cam rubbing against each other. Checked underneath the unit and found that the gearcase driveshaft on the lower side with sliding up and down causing the cam to rub against each other and not fully shift out of spin. Went to replace the gearcase and found a new gear case driveshaft. Also doing the same thing. Spoke to SW, and was advised to re-order the part and contact tech line. I called whirlpool Tech line and spoke to Brandon SR# 7737043410. He advised to go ahead and re-order the care case for now but that he would document it in their system for further complaints. Ordering the part and rescheduled the customer to 8/14.; ordrng 1 W11449840 (Gearcase)"