Near Austin, TX 78734
Brandon
Job Details: 07/20/2020
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site to replace suspension and tub ring, I replaced all suspension rods and tub ring, unable to test because unit was in garage not hooked up."
Near Lakeway, TX 78734
Luis
Job Details: 07/20/2020
REFRIGERATOR KITCHENAID KSSS42QTX00 "Arrived on site for no cool in fresh food. Found no air entering fresh food,removed evaporator cover found ice in return vent,defrosted return vent installed foam block and installed a 60° defrost thermostat. Checked air flow to fresh food good.used 1 WP2182381 (BIMETAL) from stock"
Near Austin, TX 78749
Kevin
Job Details: 07/20/2020
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site and inspected washer and found error code for sudsing, ran test 12 and all functions are operating properly. Drain pump is noisy during operation and may be failing. Inspected drain patch and did not see any debris. Will need to bring back a new drain pump to correct the issue. Washer is stacked and will need 2 techs, not 2 hours.; ordrng 1 W11316609 (DRAIN PUMP)"
Near Florence, TX 76527
Al
Job Details: 07/20/2020
WASHER MAYTAG PAV2300AWW Arrived to inspect washer out balance.Uni will require a snubber and springs.Office to reschedule with customer for return service appointment ; ordrng 1 12002773 (SPRINGS)
Near Round Rock, TX 78664
Cliff
Job Details: 07/20/2020
REFRIGERATOR AMANA ASI2575GRS01 Arrived on site to diagnose a refrigerator that is making unusual noise when door is opened or closed. Found front right roller creaking against tile and metal roller shaft. As issue has reoccurred several times after refrigerator sets and weight rest on roller. User block to support right side of refrigerator and raised roller off of ground to prevent future issues @ homeowners request. No further repairs are needed and all is working properly at this time. No leaks were found at time of service. Use online Techline form to document call.File#7727824964
Near Killeen, TX 76549
Tyler
Job Details: 07/20/2020
MICROWAVE WHIRLPOOL WMH32519HV1 Arrived on site for microwave that was not allowing display to work properly. Upon further inspection and after running diagnostics I found that the touchpad interface ribbon was coming loose from the main control board. I triple checked all of the hardware such as fuses and thermostats and make sure no air codes were seen in diagnostics after retesting the machine everything is working thoroughly and the ribbon is re-connected to the motherboard properly. Call complete
Near Austin, TX 78750
David
Job Details: 07/20/2020
REFRIGERATOR GE GSS22KGPCCC Arrived on site to follow up on refrigerator leaking water. Checked unit and found air leak coming from dispenser chute / door. Customer had stuck some foil in to block ice from being dispensed. Removed obstruction so chute door can close. All is now working as designed. Call complete.
Near Robinson, TX 76706
Jonathan
Job Details: 07/20/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived on site for a refrigerator that won’t make ice in the freezer section. Inspected unit and work area. Tested icemaker by trying to jump the icemaker. And it would not turn. Checked voltage at the icemaker and fun 0 V going to the unit started to remove icemaker and found the L one connection unclipped from the harness going to the icemaker. Plugged in L1 connection and tested unit. Unit began to harvest and fill with water. Unit is working as designed. Call complete.
Near Georgetown, TX 78626
Jonathan
Job Details: 07/20/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM03 (JJ) Arrived on site for fridge icemaker cooling light on and frost inside cabinet. Inspected unit and and work area found freezer light switch in open position found ice build up due to door not sealing at a previous time. Found frost build up in freezer not allowing icemaker to advance Approved by homeowner. Removed icemaker and thawed with steamer. Removed ice build up and frost inside freezer cabinet. Reassembled icemaker and mounted back into the fridge. Ran diagnostics and all tested good.
Near Round Rock, TX 78665
David S
Job Details: 07/20/2020
REFRIGERATOR WHIRLPOOL KRFF507HPS00 "Arrived on site for for freezer handle being broken, and the led lights not working. I am ordering the freezer light module W10695459. I replaced the freezer handle and screws. The door handle is secured and working properly. The office will schedule a return when we have an eta on the modules.; ordrng 2 W10695459 (module)s"
Near Austin, TX 78754
Eman J.
Job Details: 07/20/2020
MICROWAVE WHIRLPOOL WMH53520CS6 Arrived onsite for microwave not working. Tested system. Found harness wire broken. Ordering harness wires and control electric. ; ordrng 1 W10710692 (harns-wire) and 1 W10833832 (harns-wire) and 1 W10907910 (harns-wire MAIN) and 1 W11100597 (cntrl-elec)
Near Temple, TX 76502
Tyler
Job Details: 07/20/2020
REFRIGERATOR FRIGIDAIRE FRS6LF7JB0 Arrived on site to reassemble and repair water and ice dispensing kits for freezer door. After installing all the new parts and reassembling the unit I thoroughly tested the dispenser out and it is working flawlessly and as designed. Call complete
Near Austin, TX 78724
Eman J.
Job Details: 07/20/2020
RANGE WHIRLPOOL WFC150M0EB4 Arrived onsite for a range not working. Tested system found harness burnt out. Ordering power cable pt400. ; ordrng 1 PT400 (cord-power)
Near Georgetown, TX 78633
Lou
Job Details: 07/20/2020
WASHER MAYTAG WFW95HEDC0 "Arrived on site to inspect washer with door locked. Upon further inspection, I found the unit unplugged. Plugged it back in and the drain pump came on. Placed unit in diagnostics and and attempted to test. Showed error code F8E1. I found the hot water valve at the wall turned off. Once I cleared the code and began testing, the unit would not go beyond C00. Removed the control and tested the door lock and found it good. Tested the control and found that it’s not sending voltage to the door lock and will need to be replaced. I am ordering the main control and door lock and scheduled return service. No water leaks observed during service.; ordrng 1 W11032117 (cntrl-elec) and 1 WPW10443885 (door lock)"
Near Austin, TX 78730
Wesley
Job Details: 07/20/2020
WASHER WHIRLPOOL WFW94HEXW2 Arrived onsite motor control unit was needed to repair.
Near Leander, TX 78641
Lou
Job Details: 07/20/2020
COOKTOP WHIRLPOOL G7CE3635XS01 "Arrived on site to inspect cooktop damage. Upon further inspection, I found the front right corner l father cooktop glass broken. I am ordering another cooktop and a CNOTE-LSO PER CUSTOMER REQUEST. Office to schedule return service.; ordrng 1 W10365143 (cooktop)"
Near Round Rock, TX 78664
Kayman
Job Details: 07/20/2020
REFRIGERATOR WHIRLPOOL WRS588FIHW00 Arrived onsite for side by side refrigerator not producing ice and door ajar alarm sounding while doors are closed. Upon inspection I found the RC door switch was loose and not making correct contact to turn off lights and cause the alarm to sound. I ran a diagnostics on the ice maker and it filled and harvested. I will need to replace that door switch(W11384469) switch. ; ordrng 1 W11384469 (SWITCH )
Near Austin, TX 78753
Eman J.
Job Details: 07/20/2020
MICROWAVE AMANA AMV2307PFS4 Arrived onsite for mw panel damage. Tested system. Panel is damaged. Replaced panel. Tested system. Everything works as designed. Job complete.
Near Meadowlakes, TX 78654
James
Job Details: 07/20/2020
REFRIGERATOR WHIRLPOOL Wrx735sdbm00 Arrived on site and installed new control. Tested operation and found unit working properly. Job complete
Near Austin, TX 78703
Jacob
Job Details: 07/20/2020
REFRIGERATOR KITCHENAID KRSF505ESS01 Arrived onsite to replace part ordered by previous tech. Replaced part. No issues at this time. Job complete
Near Austin, TX 78726
David S
Job Details: 07/20/2020
REFRIGERATOR KITCHENAID KBSD608ESS00 "Arrived on site for ice maker not working. I inspected the unit and work area. I tested the optical eye for any faults and found no faults, I replaced the icemaker and closed the freezer door, the ice maker cycled and filled with water without being jumped. Job complete no water leaks detected."
Near Austin, TX 78737
Luis
Job Details: 07/20/2020
REFRIGERATOR WHIRLPOOL MFI2568AEB "Arrived on site for no cool. Powered unit on hissing noise from discharge tube diagnosed leak at discharge which sucked In water due to discharge tube sitting in drain pan. Unit will need a compressor and new discharge tube.
Near Austin, TX 78746
Luis
Job Details: 07/20/2020
REFRIGERATOR WHIRLPOOL KBSN602ESS "Arrived on site for a defective rocker switch. Replaced defective main power rocker switch,powered unit on unit working as designed"
Near Austin, TX 78721
Wesley
Job Details: 07/20/2020
WASHER WHIRLPOOL WET4024HW0 Arrived onsite and called techline due to all parts having already been replaced According to techline recommendations. Submitted issues to engineering. Was advised I’ll receive recommendation from engineering. No further recommendations at this time. ; ordrng 1 ENGINEERING (RECOMMENDATION )
Near New Braunfels, TX 78130
Robert
Job Details: 07/20/2020
WASHER WHIRLPOOL MVWB855DC3 Arrived onsite to test unit for loud noises. Found that unit needs gear case replaced. Noises coming from gear case. Need to order wash plate. ; ordrng 1 W10902814 (washplate)
Near West, TX 76691
Jonathan
Job Details: 07/20/2020
WASHER WHIRLPOOL WTW5000DW1
Near Round Rock, TX 78665
Jonathan
Job Details: 07/20/2020
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site for washer tub dropped down at end of cycle and customer moved tub at it popped back in place. Performed diagnostics mode and checked for error codes, no error codes. Inspected gearcase and clutch. Performed manual test mode and switch back and fourth from high spin to heavy agitation. Found actuator attempted to switch gears when tub still moving. Removed failed actuator and installed new. Tested all operations. All tested good, no water leaks detected."
Near Pflugerville, TX 78660
Kayman
Job Details: 07/20/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 Arrived onsite for refrigerator dispensing water without using dispenser and leaking everywhere. I tested the valve by turning on the water and it immediately came on and leaked water indicating a faulty solenoid in the valve. Will need a new valve to complete repair. I completed the repair and the unit is now working as designed and no leaks detected during time of service. Job complete.
Near Belton, TX 76513
Tyler
Job Details: 07/20/2020
WASHER MAYTAG MTW6700TQ1 Arrived on site for a washer that was not agitating properly and giving an SD error code. Upon further inspection I found that the washer had a F 71 area code which means that it is over sudding. After running more diagnostics I found that there was no soap in the machine and that the actual issue causing the air code was The drain pump going out. The squeaking noise from the agitation was the tub soon bearing kit assembly that was starting to wear down
Near Austin, TX 78731
Eman J.
Job Details: 07/20/2020
OVEN JENN-AIR JJW2430DS01 Arrived onsite for previous diagnosed parts. Replaced parts. Tested system. Everything works as designed. Job complete.
Near Creedmoor, TX 78610
Leonardo
Job Details: 07/20/2020
DISHWASHER MAYTAG MDB8969SDE3 Arrived on site to test unit for no power. Tested unit found sump and motor not operating causing machine to not wash. Will need part# WPW10591570 on return visit. Office to reschedule. ; ordrng 1 WPW10591570 (SUMP AND MOTOR )
Near The Hills, TX 78738
Brandon
Job Details: 07/20/2020
WASHER WHIRLPOOL GHW9150PW0 "Arrived on site for customer complaint of f11 error and unit not completing cycle, found failed MCU, I replaced MCU, unit tested good.
Near Pflugerville, TX 78660
David S
Job Details: 07/20/2020
REFRIGERATOR WHIRLPOOL WRS970CIHZ00 "Arrived on site for fridge freezing food. I inspected the unit and work area. I found no ice build up on either evaporator. I put the unit through diagnostics mode and tested the evaporator fans , both come on when called for. I tested the thermistors and both passed. I inspected the inside of the fridge for anything blocking air flow or blocking the thermistor. I found none. I tested the thermistors at the control and found the, operating as designed. I am ordering the UI control W11474912 and the main control W11172798 to complete the repair. The office will schedule return when we have a parts availability. No water leaks detected. ; ordrng 1 W11172798 (cntrl-elec) and 1 W11474912 (UI CONTROL)"
Near Lampasas, TX 76550
Al
Job Details: 07/20/2020
WASHER WHIRLPOOL WFW95HEDC0 Arrived onsite to inspect the F3E1 error code.Confirmed the complaint and called Whirlpool Tech line and spoke with KATHYSR# 7728360529.She walked me through diagnostics test mode and determined the water level sensor was defective.I removed and replaced it and unit tested as designed.All water lines were dry at the time of service.Job complete
Near Kingsbury, TX 78638
Noah D
Job Details: 07/20/2020
REFRIGERATOR FRIGIDAIRE LGHB2867PF "Arrived on site to inspect fridge for ice buildup, upon inspection found the gap between icemaker and freezer filled with ice, will need the gasket kit. Must research unable to find service pointer for unit. ; ordrng 1 REARICEMAKERGASKETKIT (REAR ICEMAKER GASKET KIT) and 1 RESEARCH (RESEARCH )"
Near Marble Falls, TX 78654
James
Job Details: 07/20/2020
REFRIGERATOR KITCHENAID KRSF505ESS00 Arrived on site and installed new ice maker. Tested operation and found unit working properly. Job complete
Near Austin, TX 78731
Paul
Job Details: 07/20/2020
DISHWASHER KITCHENAID KDTE704DSS1 Arrived onsite for a dishwasher that continues to run and doesn’t cycle off. Ms stated the lights continue to blink on the display and the unit is not running. I ran diagnostics and found no stored error codes. I found the machine failing as soon as the vent fan was energized. The vent needs to be replaced. I replaced the vent and tested the unit. The unit is working as designed. I found a couple of the digits on the display not working and the light wash light not coming on but the selection working but mr stated they could live with that and didn’t want to replace the control panel. Upon removing the panel and gaining full access to the vent I found the harness burned up at the vent motor. The harness will also need to be replaced. ; ordrng 1 W10744880 (harns-wire)
Near Manor, TX 78653
Eman J.
Job Details: 07/20/2020
RANGE WHIRLPOOL WFE525S0JS0 "Arrived onsite for a range oven not working. Tested system. Found harness burnt out. Ordering harness main W11344556, harness right W11134551, harness warm W11134592, harness left W11134603, control W11256088, power cord PT400. Please reschedule office ; ordrng 1 PT400 (cord-power) and 1 W11134551 (harns-wire RIGHT ) and 1 W11134592 (harns-wire WARM ) and 1 W11134603 (harns-wire (LEFT)) and 1 W11256088 (cntrl-elec) and 1 W11344556 (MAIN HARNESS)"
Near Cedar Park, TX 78613
David S
Job Details: 07/20/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived on site to install previous diagnosed parts. I gained access to the evaporator and replaced the motor it’s new. I gained access to th control UI and replaced with new. I put the unit into diagnostics and tested the fans and thermistors all checked good. Unit is operating as designed. No water leaks detected.
Near Austin, TX 78736
Brandon
Job Details: 07/20/2020
DRYER WHIRLPOOL WHD560CHW1 "Arrived on site for customer complaint of dryer noise, I am ordering noise reduction kit, belt and idler. ; ordrng 1 3387610 (sub 661570) and 1 W10547287 (idler pulley) and 1 W11401018 (KIT)"
Near Austin, TX 78702
Jacob
Job Details: 07/20/2020
REFRIGERATOR WHIRLPOOL WRS576FIDM00 Arrived onsite for unit not dispensing water. Tested unit. Found water coming out in little spurts. Took out water filter. Tested unit again. And water flow is good. Let customer know to purchase straight from whirlpool when possible for a new filter. No issues at this time. Job complete.
Near Kyle, TX 78640
Jacob
Job Details: 07/20/2020
REFRIGERATOR ADMIRAL LSD2615HEW Arrived onsite for unit having a burning smell and nott cooling as good as before. Looked inside refrigerator side of the unit. Could not find burning smell. Also checked unit for cooling issues. Found that cooling controls were both on 2 and not on the recommended 4. Turned knobs to recommendation. Compressor turned on and unit started cooling to temperature. No issues at this time. Job complete.
Near Austin, TX 78738
Luis
Job Details: 07/20/2020
ICE MACHINE UNKNOWN RF15IR "Arrived on site for no ice. Main control led blinking 3 times,called tech support per tech support unit will need evaporator thermistor,checked ohm reading on bin thermistor reading 1.7k per tech support good will only need Evap thermistor. ; ordrng 1 EVAPTHERMISTOR (EVAP THERMISTOR )"
Near Austin, TX 78741
Leonardo
Job Details: 07/20/2020
RANGE WHIRLPOOL WFE320M0ES2 "Arrived on site to test unit for hinge broken. Found right hinge broken, replaced hinge test unit and unit test good job complete."
Near Austin, TX 78749
Kevin
Job Details: 07/20/2020
WASHER MAYTAG MVWB765FW3 "Arrived on site and inspected washer and found rotor nut is loose and allowing it to shake while running. Took 1 picture. Aft correcting ran all functions in manual diagnostics and everything passed. Discussed correct loading and soap usage with customer. No water leaks detected at time of service, job complete"
Near Austin, TX 78723
Eman J.
Job Details: 07/20/2020
MICROWAVE WHIRLPOOL WRS571CIDM02 Arrived onsite for previous diagnosed parts. Installed door. Tested system. Everything works as designed job complete.
Near Georgetown, TX 78628
Lou
Job Details: 07/20/2020
RANGE KITCHENAID KFDC506JSS00 "Arrived on site to install previously diagnosed and ordered parts. Due to the main control and UI failures, I removed and replaced both and tested. Unit is operating as designed. No gas leaks detected during service, job completed."
Near Cedar Park, TX 78613
Lou
Job Details: 07/20/2020
MICROWAVE WHIRLPOOL GT4175SPS3 Arrived on site to inspect microwave turntable not rotating ad the unit getting too hot. I turned the unit on and found the turntable not turning. I inspected ether wave guide shield and it was good. Removed the unit from the wall and removed the oven and checked the mag/cap/diode and all checked good. I inspected the waveguide and it is good with no burns. I removed and replaced the turntable motor and tested. Unit is operating as designed. Job completed.
Near Austin, TX 78731
Paul
Job Details: 07/20/2020
DRYER MAYTAG MEDX655DW1 Arrived onsite for a dryer with the handle broken and can’t open the door. I found the clips on the handle broken. I put a zip tie on the door so the customer could open the door and use the dryer until we return. Ordering W10861225 handle.; ordrng 1 W10861225 (handle)
Near The Hills, TX 78738
Brandon
Job Details: 07/20/2020
REFRIGERATOR KITCHENAID KSSC48MFS05 "Arrived on site for customer complaint of no ice and fresh food section door not sealing, found unit to warm in freezer compartment to make ice due to refrigerator door not sealing. Customer installed new door gasket, had to use hair dryer to reform gasket.
Near Robinson, TX 76706
Jonathan
Job Details: 07/20/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Arrived on site for refrigerator that has water leaking around the icemaker. Inspected unit and work area. Customer advised that his ice bin broke yesterday and contacted Whirlpool about it. They advised they would make us aware of the parts needed. See photos. Customer said the icemaker hadn’t dropped ice from the icemaker over the past few days but it had happened several times. Checked icemaker and found the unit over filling. I asked the customer about water pressure in the home and he said the water pressure varies throughout the day. I advised to have him turn down his water pressure going to the unit to ensure he doesn’t overfill. Customer also asked about his ice door which didn’t seem to close. He advised he is getting frost build up in the ice chuteand his ice is melting and re-freezing as a clump (which caused his ice bin to break). Found ice door not closing fully. Ordering ice bin, ice door, and coupler,Sr and office will need to schedu
Near Austin, TX 78750
David
Job Details: 07/20/2020
DISHWASHER KITCHENAID KUDE20IXSS2 "Arrived on site to diagnose a dishwasher that door was not closing, as well as broken plastic parts. Performed diagnosis on unit. Found right side of door had come off the mount and the retaining barb was bent. Found all 4 wheels on power rack were broken or missing and need to be replaced.Reseated door and adjusted hinge so that it closes perfectly. Replaced 2 lower rack wheels, and ordered 2 more to ship directly to customer. .; ordrng 2 W10195416VD2C (dish rack wheel D2C)s"
Near Leander, TX 78641
David
Job Details: 07/20/2020
WASHER WHIRLPOOL WTW4950XW3 "Arrived on site to diagnose washer that was not finishing cycles. Performed diagnostic and error code checks. Found error code for lid lock and for slow fill / no fill. Tested lock and found lock working perfectly. Found cold valve was barely flowing any water and needed to be replaced. With no cold water unit could not rinse. Replaced valve and retested. Unit is now filling and working as designed.Call complete, no water leaks found."
Near Georgetown, TX 78628
Lou
Job Details: 07/20/2020
REFRIGERATOR WHIRLPOOL WRT549SZDB00 "Arrived on site to inspect refrigerator tripping the breaker. Upon further inspection, I found plugged in, but no power going to it. I checked the breaker and found it tripped along with two other kitchen GFCI breakers. When I turned all three breakers on, one the kitchen breakers tripped and then the refrigerator breaker tripped. I was able to get the refrigerator breaker to hold long enough to test amp draw at the compressor. My amp reading was .73amps. I unplugged the unit and when I plugged it back in, the refrigerator breaker and both kitchen breakers tripped again. I recommended that the builder have someone check the breakers and also advised that Whirlpool does not approve of the GFCI breakers or outlets for the refrigerator or dishwasher. I was able to get the breaker to hold again and at the end of service, the refrigerator was still powered up and operating as designed. No water leaks observed during service, job completed."
Near Georgetown, TX 78628
Lou
Job Details: 07/20/2020
RANGE WHIRLPOOL WFC315S0JB0 "Arrived on site to inspect range panel damage. Upon further inspection, I found the range control panel dented on the right & left corners. I removed and replaced the panel and tested the unit and it is operating as designed. Job completed."
Near Briarcliff, TX 78669
Richard
Job Details: 07/20/2020
ICE MACHINE WHIRLPOOL WUI75X15HZ00 Arrived onsite for the ice machine not making ice. During testing found that the ice machine is not getting water. Upon inspection found that the water line going to the ice machine was crimped causing the issue. Un crimped the hose and ice machine is now getting water and tested good. Complete
Near Kyle, TX 78640
Robert
Job Details: 07/20/2020
RANGE AMANA ACR4303MFB4 "Arrived onsite to test LR burner not working. Tested unit, burner was open and switch was not sending 240v. Replaced burner and switch, tested unit and unit functions correctly. Job complete."
Near Round Rock, TX 78665
Jonathan
Job Details: 07/20/2020
DRYER WHIRLPOOL MGD3500FW Arrive onsite for dryer making a smell. Performed diagnostics code and found no error. Tested operation on high heat. Inspected inside of drum and found burnt rubber stuck to the back panel. Disassembled unit and inspected rollers and pulleys. Scraped remaining burnt rubber off interior of drum. Burnt rubber most likely came from laundry. Reassembled dryer and tested operation.
Near Andice, TX 78628
Jonathan
Job Details: 07/20/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM05 Arrived on site for refrigerator slowing dispensing water. Inspected unit and work area. Tested dispenser operation. Removed water filter and tested and found restriction within water filter. Informed customer to replace only with Every drop brand. All other operations tested good. No water leaks detected.
Near Austin, TX 78724
Eman J.
Job Details: 07/20/2020
REFRIGERATOR WHIRLPOOL FFHT1425VV "Arrived onsite for refrigerator not cooling. Tested system. Not receiving power. Ordering power cord 5304520505, capacitor 5304520510 and pcb board 5304520505. Office please reschedule ; ordrng 1 5304520503 (PCB BOARD) and 1 5304520505 (POWER CORD ) and 1 5304520510 (CAPACITOR) and 1 AUTHO (AUTHO)"
Near Temple, TX 76502
Jonathan
Job Details: 07/20/2020
ICE MACHINE KITCHENAID KUIX505ESS "Arrived on site for ice machine that is not making very much ice. Inspected unit and work area. Customer advised that the unit was making extremely thin ice and ice was melting before it would build up. Ran unit through diagnostics and found the water valve barely pulling in water and timing out before filling the reservoir. Replaced valve and tested unit in diagnostics again. Unit filled properly but did not feel completely. The water level sensor would only let the unit fill up a fifth of the way into the water reservoir. When recirculating the water, there was not enough water to continue to recirculate at all times. Replaced recirculating pump (with water level sensor) and tested unit. Unit is working as designed. Call complete."
Near New Braunfels, TX 78130
Robert
Job Details: 07/20/2020
REFRIGERATOR GE GTS22WCPCRBB "Arrived onsite to test unit for freezing in the refrigerator bottom. Ordering temperature control for refrigerator compartment. Will need to have sensor, motor and control def replaced as well. Need to bring on next visit. Need authorization. Office to reschedule ; ordrng 1 WR09X10104 (control temperature)"
Near Austin, TX 78717
Wesley
Job Details: 07/20/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived onsite for door not closing and corrected door alignment and unit is now operating as designed. Advised customer on use and care.
Near Austin, TX 78754
Eman J.
Job Details: 07/20/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Arrived onsite for previous diagnosed parts. Install ice maker. Tested system. Everything works as designed. Job complete.
Near Austin, TX 78704
Jacob
Job Details: 07/20/2020
RANGE WHIRLPOOL KSGG700ESS1 Arrived onsite for unit not burning evenly on front right burner. Tested unit. Found that front right burner is not but burning as even. Ordered part. Rescheduled with customer ; ordrng 1 W10876582 (cap-burner) and 1 WPW10256028 (burnr-head)
Near Austin, TX 78748
Leonardo
Job Details: 07/20/2020
DISHWASHER AMANA ADB1400AGS1 Arrived on site to test unit for unit not washing. Found unit filling with water but wash motor not turning on. Replaced sump and motor test unit and unit test good job complete no leaks present at this time.
Near , TX 76550
Al
Job Details: 07/20/2020
ICE MACHINE KITCHENAID KUIX505ESS1 "Arrived to inspect ice machine not producing ice.Confirmed the complaint and found the ice sitting on the slab waiting to drop onto the grid cutter was not complete.Water was pumping in and draining from the unit.Called Whirlpool Tech line and spoke with CATHY SR#7728358261.Determined the issues are found are directly related to the sealed system failure.Ordering compressor, access valve and dye drier, authorization, sealed system tech and 2 hours.Office to reschedule with customer for return service appointment.Needs more work ; ordrng 1 CNOTE (AUTHORIZATION ) and 1 CNOTE (SEALED SYSTEM TECH ) and 1 CNOTE (2 HOURS ) and 1 CNOTE (RESEARCH FOR ACCESS VALVE ) and 1 WPW10200037 (DRIER TUBE) and 1 WPW10605286 (COMPRESSOR )"
Near Austin, TX 78703
Leonardo
Job Details: 07/20/2020
DISHWASHER KITCHENAID KUDE20IXSS8 Arrived on site to test unit for not starting. Tested unit found sump and motor hose leaking water causing machine not to function and display error codes.
Near Austin, TX 78748
Leonardo
Job Details: 07/20/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site to test unit for unit not washing. Test unit and found unit not getting any water. Test unit and found float stuck in the full position. Secured float test unit an dunit test good job complete.
Near Austin, TX 78729
David S
Job Details: 07/20/2020
DRYER WHIRLPOOL WGD4815EW2 "Arrived on site for dryer having no heat. I inspected the unit and work area. I inspected the thermal cut off, thermal fuse, and thermostats, all checked good. I found the ignitor no glowing when calling for heat. I replaced the ignitor and the flame sensor. I tested the unit and the ignitor came on and ignite the flame. Unit is operating as designed. Job complete."
Near Luling, TX 78648
Noah D
Job Details: 07/20/2020
RANGE FRIGIDAIRE FFEF3003UW "Arrived on site to inspect oven for burner issues, upon inspection found the burners had pressure switches that had been bent and made intermittent contact will need to order new burners, office to reschedule ; ordrng 2 5304516159 (BURNER )s and 2 5304516160 (SMALL BURNER )s"
Near Austin, TX 78703
Leonardo
Job Details: 07/20/2020
DISHWASHER WHIRLPOOL GU2455XTSB1 Arrived on site to test unit for unit not washing. Found bad fill valve. Replaced valve. Test unit and unit and washing correctly job complete.
Near Austin, TX 78759
Eman J.
Job Details: 07/20/2020
WASHER MAYTAG MVWC425BW0 Arrived onsite for washer not starting cycle. Tested system. Unit did not progress pass sensing cycle. Unplugged unit for 5min to reset it and enter diagnostics. Entered diagnostics. Everything worked as designed. Ran system in normal mode again. Did it progress pass sensing cycle. . Tested system. Everything works as designed. Job complete.
Near Austin, TX 78734
Brandon
Job Details: 07/20/2020
REFRIGERATOR JENN-AIR JBRFR30IGX00 "Arrived on site for customer complaint of unit making squeaking when closing door, and not sealing at top unless pushed closed. I found squeaking noise coming from bottom hinge, and unit not closing at top unless pushed shut. Ordering both hinges. ; ordrng 1 CNOTE (2 TECHS) and 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11036493 (HINGE) and 1 W11233362 (HINGE)"
Near Austin, TX 78746
Kevin
Job Details: 07/20/2020
RANGE WHIRLPOOL KODE500ESS04 Arrived on site and found user interface is unresponsive, removed user interface and reset harness connections. After power cycling also found oven is set to Celsius. Corrected through tools and confirmed oven is now operating properly. Job complete"
Near Austin, TX 78717
Wesley
Job Details: 07/20/2020
DRYER WHIRLPOOL WED4815EW1 Arrived onsite for not drying and found unit not air flowing. All else checks good but determined to be clog in venting. Advised customer on repair.
Near Georgetown, TX 78633
Lou
Job Details: 07/20/2020
REFRIGERATOR WHIRLPOOL WRF535SWBM00 "Arrived on site to inspect refrigerator water dispenser and ice maker not dispensing water. Upon further inspection, I tested the water dispenser and found the water coming out but not like it should. Removed the filter and tested again and same results only less water. When I removed the filter, I found the filter head housing leaking water.. I removed and replaced the filter head and tested. Unit is operating as designed. No water leaks observed at the end of service, job completed."
Near Round Rock, TX 78665
David S
Job Details: 07/20/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM11 "Arrived on site to install previous diagnosed parts. I gained access to the main control and the control panel, I replaced both new. I gained access to the damper control and replaced new. I tested the unit and it is operating as designed. Job complete."
Near Hutto, TX 78634
Cliff
Job Details: 07/20/2020
WASHER AMANA NFW5800HW0 Arrived on site to diagnose a washer that is shaking at the beginning of spin cycles. Tested all parts and found no mechanical failures with washer at this time. Advised homeowner on balancing procedures for newer front load washers. No further repairs are needed and all is working properly at this time.
Near Round Rock, TX 78664
Cliff
Job Details: 07/20/2020
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 Arrived on site to replace compressor and filter dryer for refrigerators. Replaced both parts and pulled vacuum on unit. Charged unit with 4.5 ounces of refrigerant. All is working properly at this time. No leaks were found at time of service.
Near Austin, TX 78702
Jacob
Job Details: 07/20/2020
WASHER WHIRLPOOL WFW72HEDW0 "Arrived onsite for unit having F3E1 error code. Put unit in diagnostic. Got F3E1, F5E2, F5E4, F6E3. Found ACU and switch needed to be replaced. Got authorization from landlord.mReplaced both parts. Tested unit. Unit test good. No leaks at this time. Job complete.
Near Lockhart, TX 78644
Noah D
Job Details: 07/20/2020
DRYER AMANA NED4655EW "Arrived on site to inspect dryer for not heating upon inspection found the element not heating while operating, checked for continuity and voltages, found 120 got to element before being cut off by thermostat, harness also damaged. Ordering correct parts. Office to reschedule ; ordrng 1 3387134 (THERMISTOR ) and 1 W10745655 (HARNESS )"
Near Round Rock, TX 78665
Jonathan
Job Details: 07/20/2020
REFRIGERATOR WHIRLPOOL GI5SVAXV00 "Arrived on site to install previous diagnosed part. Removed failed starting device and installed new. Tested amp draw to compressor and found within range. Tested all other operations. All tested good, no water leaks detected.
Near Lampasas, TX 76550
Al
Job Details: 07/20/2020
WASHER WHIRLPOOL WFW86HEBC1 "Arrived to inspect front load washer errors.Found the following codes F3E1, F6E3 and F9E1 long drain error.Disassembled and disconnected the pressure hose and cleared it.Found the drain hose to the wall was in the drain approximately 3 feet with little to no air gap for an idea draining.I ran diagnostics test mode and unit tested as designed without errors.I zip tied the drain hose to the hot water valve with enough room for an adequate airgap.Ran a quick wash cycle and unit tested as designed.Cleaned out the drain holes in the front of the bellow to allow proper draining after wash cycle.All water lines were dry at the end of service.Job complete"
Near Austin, TX 78750
David
Job Details: 07/20/2020
DISHWASHER KITCHENAID KUDE70FXSS4 "Arrived on site to diagnose one dishwasher not running, and having to be consistently reset. Perfor,d diagnostic and found errors F4E1 wash motor no comm, F9E2 diverter stuck on,F6E6 water too cool, F8E1 slow drain. Ran unit in diagnostic cycle and heard was motor make one loud spray, and never made any other noise. Provided estimate to customer for a new sump and motor, and also may need a control due to the number of errors present and having to reset.
Near Austin, TX 78757
Scott
Job Details: 07/20/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM00 "Arrived on site , replace light switch . All checked normal no water leaks detected at time of service . Job complete ."
Near Killeen, TX 76549
Al
Job Details: 07/20/2020
WASHER WHIRLPOOL WTW5105HW0 "Called Whirlpool Tech line and spoke RICH SR#7728352924.Advised to replace the latch.Removed and replaced the latch, reassembled and unit tested as designed.All water lines were dry at the time of service.Job complete"
Near Georgetown, TX 78633
Lou
Job Details: 07/20/2020
MICROWAVE WHIRLPOOL WOC54EC0HS02 "Arrived on site to install previously diagnosed and ordered parts. Due to the console and main control failures, I removed and replaced both and tested. Unit is operating as designed. Customer was connecting unit to WiFi. Job completed"
Near Del Valle, TX 78617
Jacob
Job Details: 07/20/2020
DRYER MAYTAG MEDC215EW1 Arrived onsite for unit making noise during operation. Tested unit. Found that drum was not touching back wall causing noise issues. Back wall was out of alignment. Let customer know.
Near New Braunfels, TX 78130
Noah D
Job Details: 07/20/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site to inspect fridge for icemaker sounds and broken handle, checked Icemaker sound and found the door sound is what the customer was hearing, fixed handle and checked for problems. No problems found. Complete"
Near Austin, TX 78737
Richard
Job Details: 07/20/2020
VENTHOOD KITCHENAID KXD4636YSS4 Arrived onsite for the vent hood not working. During testing found that the fan motor tested good. Vent motor tested fine. Found that there are about five micro switches that play a factor with fan motor coming on and fan speeds. Along with the push button. Quoted customer for micro switch assembly and push button. ; ordrng 1 W10833182 (covr-swtch) and 1 W11088943 (cntrl-elec) and 1 W11097349 (covr-swtch) and 1 W11098806 (switch) and 1 WPW10398341 (switch)
Near Austin, TX 78746
Luis
Job Details: 07/20/2020
REFRIGERATOR KITCHENAID KRSC500ESS00 "Arrived on site for fresh food not defrosting. Replaced defrost and side thermistor,secured thermistor to correct location on suction line using foil tape and a zip,installed a new fan scroll. Ran diagnostics checked air flow good,changed defrost setting to basic.m"
Near New Braunfels, TX 78132
Robert
Job Details: 07/20/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived onsite to replace fan support. Replaced support, tested unit and unit functions correctly. Job complete."
Near Cedar Park, TX 78613
Paul
Job Details: 07/20/2020
DRYER GE GTD42EASJ2WW Arrived onsite for a dryer that after it was moved and installed it started making a loud screeching noise when turned on. I found the drum hitting the sheet metal on the blower housing causing the noise. I inspected the base in the front under the motor and blower housing and found it dented up causing the issue. The upper bearing assembly is worn also. The unit will need two men and scheduled for 2 hours to make repairs.
Near Marble Falls, TX 78654
James
Job Details: 07/20/2020
REFRIGERATOR FRIGIDAIRE FFSS2615TS2 "Arrived on site and installed new ice maker, valve and tubes. Sealed tube opening and tested operation. Unit tests good. Job complete"
Near Pflugerville, TX 78660
Kayman
Job Details: 07/20/2020
RANGE AMANA AGR4230BAB3 Arrived onsite for range with FL burner not igniting I inspected hat burner and could not get it to light I removed the burner head and replaced with new and the burner will light 9 out of 10 times. I am ordering (WPW10636224) burner head (WP98017461) cap (WPW10209657) ignitor (WP98017348) orifice.. ; ordrng 1 WP98017348 (orifice) and 1 WP98017461 (cap-burner) and 1 WPW10209657 (igntr-surf) and 1 WPW10636224 (burnr-top)
Near Austin, TX 78731
Paul
Job Details: 07/20/2020
DISHWASHER KITCHENAID KDTE704DSS0 Arrived onsite for a dishwasher that is not working. Ms stated sometimes it just shuts off and nothing responds. I ran the diagnostics cycle and found no stored error codes. I found the u it shutting off as soon as the vent fan started. The motor is shorting out. I found the pro wash selection on the control panel not working. I replaced the control panel and the vent fan. I ran the auto diagnostics cycle again and the unit worked as designed. Call complete.
Near Georgetown, TX 78633
Lou
Job Details: 07/20/2020
REFRIGERATOR WHIRLPOOL GSC25C4EYY01 "Arrived on site to inspect refrigerator with no water dispensing. Upon further inspection, customer advised that the unit isn’t making ice or dispensing water. I removed the toe plate key the wiring at the bottom left hinge and it was good. I tested the water dispenser and could hear the valve working, but still no water. I disconnected the water line at the bottom left hinge area and tested the dispenser and a little bit of water came out but then stopped. I removed the filter and tested the water dispenser and water came out. Customer advised it’s a new filter. Due to the prescreened part I was sent with wing defective, I am ordering another housing and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service No water leaks observed during service and water to the unit was turned off for safety.; ordrng 1 WPW10238123 (housing)"
Near Buda, TX 78610
Leonardo
Job Details: 07/20/2020
MICROWAVE WHIRLPOOL WMH31017HS3 Arrived on site to test unit for unit spraying grease. Test unit and found unit not venting out and found fan working as designed at this time.
Near Austin, TX 78746
Kevin
Job Details: 07/20/2020
WASHER WHIRLPOOL WTW6120HW0 "Arrived on site and inspected washer and found sudsing saved error codes, adjusted load and go detergent dispenser per techline recommendation and discussed correct loading and specific wash options. Washer is operating properly, job complete 7728358550"