Service History 316

Near Austin, TX 78746
Kevin
Job Details: 11/27/2020
DISHWASHER WHIRLPOOL KDTE204EPA "Arrived on site and inspected dishwasher and towel dispenser is leaking rinse aid. Replaced Dispenser and DishWasher is now correct. No water leaks from connections at time of service, job complete"
Near Georgetown, TX 78628
Tommy
Job Details: 11/27/2020
REFRIGERATOR WHIRLPOOL WRS335SDHB03
Near Leander, TX 78641
Lou
Job Details: 11/27/2020
UPRIGHT / CHEST WHIRLPOOL WZF34X18DW00 "Arrived on site to inspect upright freezer temps. Upon further inspection, I tested temps in the unit and got 18 degrees on recommended settings. Due to the unit having been serviced visually by another company, I checked pressures at the compressor and found the system within range. I attempted to turn the unit off at the control and it failed. I was able to get the unit in diagnostics and tested the fans and heater and all are operating as designed. I tested the cabinet thermistor and it is within range. I am ordering the main control, evaporator motor harness and cabinet thermistor (just in case). CNOTE-AUTHORIZATION AND CNOTE-LSO OER CUSTOMER REQUEST. Office to schedule return service.; ordrng 1 CHORE (AUTHORIZATION ) and 1 CNOTE (LSO PER CUSTOMER REQUEST ) and 1 W10608692 (cover) and 1 W11244436 (harness) and 1 W11382529 (CONTROL) and 1 WPW10384183 (thermistor CABINET)"
Near Johnson City, TX 78636
Brandon
Job Details: 11/27/2020
DRYER MAYTAG MED5600TQ0 "Arrived on site for customer complaint of unit not heating, found cutoff failed, I replaced cutoff, unit tested good. Tested heating element, tested good not shorted to ground."
Near Austin, TX 78731
Scott
Job Details: 11/27/2020
OVEN KITCHENAID KEBS179BSS00 "Arrived on site for dead oven . Found thermal fuse had failed . Replaced fuse . Ran diagnostics all checked normal . Did have stuck key pad error but couldn’t duplicate . Blowers are working normally .
Near New Braunfels, TX 78132
Noah D
Job Details: 11/27/2020
DISHWASHER WHIRLPOOL KDTE234GPS "Arrived on site to inspect dishwasher for not washing, upon inspection found the water off, when I turned the water on the water flooded in the dishwasher, replaced valve due to closing issue. Complete"
Near Pflugerville, TX 78660
Luis
Job Details: 11/27/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for cooling complaint. Found deli ui unresponsive,removed deli ui found broken wires at harness and defective ui,fresh food evaporator incased in ice and no lights. Disconnected damaged harness to deli ui lights powered on. Unit will need a new deli ui and deli door ordering fan assembly in case needed as well. Door and control unavailable unable to set return date due to no availability; ordrng 1 W10815669 (DELI DOOR) and 1 WPW10769076 (CONTROL)"
Near Pflugerville, TX 78660
Matthew
Job Details: 11/27/2020
MICROWAVE WHIRLPOOL WMH32519FS0 Arrived onsite for microwave light staying on. Upon inspection found control sending constant voltage to socket not allowing it to turn off. Will need to order and replace control. Bringing back panel just in case. Office to reschedule.; ordrng 1 W11342846 (CONTROL )
Near Austin, TX 78738
Robert
Job Details: 11/27/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived on job for complaints of lights and refrigerator not working properly. The error is in the 14 v system I unplugged the deli drawer and customer will call back if issues return. Will need to replace harness if it continues.
Near Killeen, TX 76542
Al
Job Details: 11/27/2020
DRYER WHIRLPOOL WED4800BQ1
Near Austin, TX 78730
Luis
Job Details: 11/27/2020
REFRIGERATOR KITCHENAID KFIS29BBMS00 "Arrived on site for no cool. Found oil in drip pan in fresh food section,per service pointer W10666205 diagnosed a leak in the fresh food evaporator,replaced fresh food evaporator,compressor and filter drier vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good,checked frost pattern good unit cooling down correctly. Repair covered under autho S71233 2xL; used 1 W10917531 (EVAPORATOR ) from stock"
Near Marble Falls, TX 78654
Cliff
Job Details: 11/27/2020
REFRIGERATOR KITCHENAID KBFA20ERSS00 Arrived on site to diagnose a refrigerator that is making unusual noise. Tested unit and found air damper in fresh food section grinding. Damper will need to be replaced to complete repairs..; ordrng 1 WP67003903 (control- d)
Near Cedar Park, TX 78613
Kayman
Job Details: 11/27/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived onsite for refrigerator not producing ice. Upon inspection I found the water inlet to the IM had a block of ice frozen at the tray preventing water to pass through. I tested the IM and found it dead and not responding. I removed the ice maker and steamed out the inlet. I replaced the IM with new and tested the unit. The IM filled and I could see the arms move into the home position. Unit is working as designed at this time and no leaks detected during time of service. Job complete.
Near Austin, TX 78701
Leonardo
Job Details: 11/27/2020
RANGE KITCHENAID KSGG700ESS0 Arrived on site to replace board console and membrane. Replaced all parts test unit and unit test good job complete.
Near New Braunfels, TX 78130
Noah D
Job Details: 11/27/2020
OVEN WHIRLPOOL WOS51EC0HS02 "Arrived on site to inspect oven for issues with language, fixed settings and tested functions, all functions worked. Complete"
Near Austin, TX 78738
Brandon
Job Details: 11/27/2020
DRYER WHIRLPOOL WED9400SW0 "Arrived on site for customer complaint of unit not starting cycle, found element shorted to ground and blown thermal fuse. Spoke with Dona, she ordered the parts. ; ordrng 1 Cnote (Office to reschedule)"
Near Austin, TX 78717
Tommy
Job Details: 11/27/2020
MICROWAVE GE PVM9179BL1TS Arrived onsite for microwave no heat. Upon arrival found unit was not heating found diode and capacitor as well as magnetron were bad. Fuse was good. Replaced the all of the following . After part replacement. Put unit back into place and tested. Unit heated and is running as designed. Job Completed.
Near Salado, TX 76571
Tyler
Job Details: 11/27/2020
REFRIGERATOR KITCHENAID KRFC704FSS00 I’ve been on site for refrigerator needing a previously diagnosed evaporator cover for the fresh food compartment as well as a high voltage control and a new right side fresh food door gasket. Office we need to reschedule once the availability of the part is known I also double check the door gasket as well as high voltage control parts it was sent to us to ensure that they were in fact accurate and not damaged both parts are perfect and will need to return with the door gasket as well as high voltage control once we get the new evaporator cover in.; ordrng 1 W11167902 (cover-evap)
Near Temple, TX 76502
Wesley
Job Details: 11/27/2020
MICROWAVE WHIRLPOOL WMH1162XVB2 Arrived on site for unit not heating and found bad magnetron. and repaired microwave by replacing magnetron. Unit is now operating as designed.
Near Belton, TX 76513
Wesley
Job Details: 11/27/2020
MICROWAVE JENN-AIR JMW3430DS02 Arrived onsite and found stuck button error. Ordering panel to repair. Attempted long reset. No change. ; ordrng 1 W11236885 (PANEL)
Near Copperas Cove, TX 76522
Al
Job Details: 11/27/2020
REFRIGERATOR WHIRLPOOL MFI2570FEZ06 "Arrived to inspect popping noise from the unit. Customer was concerned about hearing popping noises a few times daily. I found the noise were from the defrost of the evaporator, which is a natural controlled process.
Near Austin, TX 78733
Kevin
Job Details: 11/27/2020
DISHWASHER JENN-AIR JDB1255AWP0 "Arrived on site and inspected dishwasher and found no power showing on display, replaced control board and door latch and it is now operating properly. Sent one video of dishwasher running to KB/AHS, job complete"
Near Blanco, TX 78606
Brandon
Job Details: 11/27/2020
DRYER MAYTAG MED5740TQ0 "Arrived on site for customer complaint of unit not working and loud noise when it does. Found repair kit needed to repair failed roller wheels, and timer motor failed. I replaced timer and repair kit, unit tested good."
Near Copperas Cove, TX 76522
Al
Job Details: 11/27/2020
DRYER WHIRLPOOL LER3624PQ0 Arrived onsite to inspect dryer not heating. Found the element cutoff were both defective. Removed and replaced both. Unit timer is defective and will need to be replaced. Part wasn’t available at the time of appointment. Office to reschedule the appointment when timer arrives. Needs more work; O-emld tckt
Near Georgetown, TX 78628
Jimmy J.
Job Details: 11/27/2020
DISHWASHER WHIRLPOOL WDF130PAHS1 "Arrived on site for Dishes Not Drying - Dishwasher. Placed in diagnostics and no error codes came on. Rinse aid was being utilized and was full. Customer stated the detergent dispenser didn’t always open. It opened in diagnostics, but replaced in the case that it may be going out. Customer stated they typically use the one hour wash cycle. Explained that normal wash cycle with heated temp plus heated dry will give the best drying performance. No leaks detected. Job completed."
Near Killeen, TX 76548
Al
Job Details: 11/27/2020
DRYER GE DCVH640EJ0WW "Arrived to inspect dryer power and heating issues. He advised the power button on the main control doesn’t turn on, which WE1M827 is the main cause for unit failures. The power at the back of the unit was a constant 240/120/120.AHS notified ; ordrng 1 WE1M827 (start pause)"
Near Temple, TX 76502
Wesley
Job Details: 11/27/2020
WASHER WHIRLPOOL WTW8040DW2 Arrived onsite and replaced housing. Unit is now operating as designed. All checks good.
Near Georgetown, TX 78633
Jonathan
Job Details: 11/27/2020
WASHER MAYTAG MVWB766FW1 Arrived on site for washing machine leaking water when not in use. Upon arrival the unit was still on and we found water dripping into tub and water build up. We gained access to the inlet valve and uninstalled then replaced the valve. Unit working as designed. Call complete.
Near Copperas Cove, TX 76522
Al
Job Details: 11/27/2020
WASHER WHIRLPOOL MVW7230HW0 Arrived to inspect washer balance issues. Found the suspension rods were defective. R&R and unit began operating as designed. Job completed
Near Georgetown, TX 78628
Andy
Job Details: 11/27/2020
WASHER WHIRLPOOL WFW6620HW0 Arrived on site for washer not powering on and small drip when unit was in use. Power cycled unit and unit now comes on properly. Tested unit and found small drip from dispenser hose. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Temple, TX 76502
Wesley
Job Details: 11/27/2020
WASHER WHIRLPOOL WFW6620HC0 Arrived onsite and found pet hair causing water channel leak in gasket. Advised customer on keeping gasket clean and on smell reduction by keeping door open. All checks good. Unit is now operating as designed.
Near New Braunfels, TX 78132
Noah D
Job Details: 11/27/2020
DISHWASHER WHIRLPOOL WDT720PADM2 "Arrived on site to inspect dishwasher for not drying, upon inspection found the heater not turning on during the correct part of cycle. Ordering control and heater. Office to reschedule ; ordrng 1 W10441445 (HEATER) and 1 W10804134 (CONTROL )"
Near Waco, TX 76710
Jonathan
Job Details: 11/27/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site for a dishwasher that had a broken piece on the upper rack. Inspected unit and work area. Found adjuster will broken off the adjuster causing the rack to lean forward and to the left. Replaced both adjusters with the adjuster kit and tested unit. Unit is now working as designed. Call complete.
Near Waco, TX 76710
Jonathan
Job Details: 11/27/2020
DISHWASHER MAYTAG MDB8959SKZ0 Arrived on site for a dishwasher that’s not draining properly. Inspected unit and work area. Tested unit and found drain pump seemingly stuck. Removed drain pump and found glass shard stopping the drain impeller from running properly. Removed obstruction and tested unit. Unit is now working as designed. Call complete.
Near Round Rock, TX 78681
Andy
Job Details: 11/27/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 Arrived on site to install previously diagnosed control box. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Killeen, TX 76549
Tyler
Job Details: 11/27/2020
REFRIGERATOR WHIRLPOOL ED5JHEXTB00 Arrived on Site for refrigerator needing a previously diagnosed ice maker. The selling the necessary part as able to retest and verify that the unit is now getting water to the icemaker and is harvesting as designed. I informed the customer to give it 24 hours to fill a bucket of ice call complete
Near Waco, TX 76710
Jonathan
Job Details: 11/27/2020
WASHER MAYTAG MVW7232HW0 "Arrived onsite for a washer that is tangling the clothes and is going off balance. Inspected unit and work area. Customer advised the issue is not happening every cycle. However, they are just two people and run one load a week. Placed unit in service diagnostics and found an F0 E9 (overload pause) and F0 E5 (off balance load) error codes. I went ahead and replaced the agitator because the customer said it was grabbing clothes. I ran the unit through an auto test and the unit ran as designed. I called Techline and spoke to Scott SR# 7729372233. He advised the issue is either an issue of under loading the washer or washing mixed loads causing the off balance issue. He advised to make no repairs and to go over the user care guide with the customer. Call complete."
Near Killeen, TX 76542
Al
Job Details: 11/27/2020
REFRIGERATOR WHIRLPOOL GI5FSAXVY00 Arrived to install newly installed ice maker not functioning. Found the unit ice production isn’t consistent. Removed and replaced it and unit cycled and harvested the water.Job completed
Near Pflugerville, TX 78660
Matthew
Job Details: 11/27/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived onsite for dishwasher heating element not functioning. Put unit in diagnostics and found F7E1 no heat error. Checked connections and found element harness not making secure connection. Reconnected harness and tested unit. Ran test cycle again and heater was activated. Showed customer and customer confirmed that heater is working. Job complete
Near Austin, TX 78759
Scott
Job Details: 11/27/2020
MICROWAVE JENN-AIR JMC2430DB01 "Arrived on site , replaced UI . Tested unit all checked normal . Job complete .
Near Marion, TX 78124
Noah D
Job Details: 11/27/2020
REFRIGERATOR KITCHENAID KRFC704FSS00 "Arrived on site to inspect fridge for not cooling, upon inspection found the fans off and compressor not running, replaced both inverter and control. Fans returned and compressor kicked. Instructed customer to check temps every 8 hrs to confirm the decrease in temps. Complete"
Near New Braunfels, TX 78130
Noah D
Job Details: 11/27/2020
RANGE WHIRLPOOL WFE515S0EW0 "Arrived on site to inspect oven for the glass slipping out, replaced screw and tested for issues. No problems found, Complete"
Near Blanco, TX 78606
Brandon
Job Details: 11/27/2020
REFRIGERATOR KENMORE 106.594328 "Arrived on site to replace start device after replacing, unit tested good. Part"
Near Whitney, TX 76692
Jonathan
Job Details: 11/27/2020
DRYER MAYTAG MED5500FW1 Arrived on site for a dryer that is making a rattling sound. Inspected unit and work area. Tested unit confirmed customer complaint. Removed front cover and found excess lint and blockage around the blower wheel area. Removed obstructions and tested unit. Unit is now working as designed.
Near Austin, TX 78737
Kevin
Job Details: 11/27/2020
MICROWAVE GE JVM1850SM1SS "Arrived on site and found microwave is not heating, disassembled it and found magnetron is burning, took one picture. Replace magnetron capacitor and diode it is now heating properly, job complete"
Near Harker Heights, TX 76548
Tyler
Job Details: 11/25/2020
RANGE WHIRLPOOL RF368LXKQ1 Arrived on site for range needing a previously diagnosed main control. After installing the necessary part I was able to retest the unit and verify that the boiler now does not turn on by itself in the oven is not used and the bake and broil both turn on only when needed and the rest of the unit is functioning as designed. Call complete
Near Austin, TX 78723
Matthew
Job Details: 11/25/2020
MICROWAVE MAYTAG MMV4205BAW Arrived onsite for microwave making noise. Upon inspection found turntable motor faulty. Made customer aware. Job complete
Near Austin, TX 78753
Luis
Job Details: 11/25/2020
DISPOSAL GAGGENAU MY NAME IS BOB
Near Georgetown, TX 78626
Cliff
Job Details: 11/25/2020
WASHER WHIRLPOOL RTW4516FW2 Arrived on site to replace previously ordered parts for washer. Replaced basket agitator camp and agitator barrier. Tested unit and found all is functioning properly at this time. No further repairs are needed and no leaks were found at time of service.
Near Cedar Park, TX 78613
Lou
Job Details: 11/25/2020
RANGE KITCHENAID KSGG700ESS1 "Arrived on site to inspect range oven broil burner not coming on during convection bake. Upon further inspection, I found the unit to be gas and not electric. I placed the unit in diagnostics and tested the bake, broil, and convection and all operated as designed. Due to ongoing issues of broil not coming on during bake convection, which due to this unit being gas the broil will not come on during bake convection as it will cause the unit to release too much gas and cause a strong odor of gas in the home, I removed and replaced the sensor and tested temps. I tested on convection bake at 325 degrees. Once the unit reached preheat, temps held steady between 331-345 degrees. I advised the customer of my findings and provided a brochure with the SR# from techline from previous service call and recommended that they contact Whirlpool for further assistance for the broil burner not coming on during convection bake as it’s not supposed to. No gas leaks detected d
Near Cedar Park, TX 78613
Wesley
Job Details: 11/25/2020
M/W OTR WHIRLPOOL WMH53521HZ4 Arrived onsite and found unit will need mag cap and diode to repair. Ordering diode. ; ordrng 1 W11256462 (DIODE)
Near Austin, TX 78758
Matthew
Job Details: 11/25/2020
WASHER WHIRLPOOL MHW6630HW1 "Arrived onsite for Lo fl error code. Ran diagnostics and did not have stored error codes. Ran test cycle and all passed. Called tech line to explain issues and recommended replacing Control and pressure switch SR7729362783. Replaced parts, tested unit and unit is functioning properly . Valves tested good. Job complete"
Near Manor, TX 78653
Matthew
Job Details: 11/25/2020
WASHER MAYTAG MVWB765FW0 "Arrived onsite for washer not working properly. Put unit in diagnostics and found error codes for long fill, inlet water temp fault, off balance load, overload and stuck button. Ran auto and individual test for valve and test failed. Spin, agitation and drain function properly. Customer also complained that water will periodically leak near dispenser tray. Will need to order and replace valve housing. Office to reschedule. ; ordrng 1 W11172234 (housing)"
Near Cedar Park, TX 78613
Wesley
Job Details: 11/25/2020
ICE MACHINE JENN-AIR JIM159XYRS0 Arrived onsite and found unit operating with occasional noise and thin ice. Corrected alignment of unit recirculating pump hose. And also reset ice thickness to be thickest setting possible.
Near Austin, TX 78739
Leonardo
Job Details: 11/25/2020
DISHWASHER WHIRLPOOL WDT970SAHV0 Arrived on site to test unit for damaged gasket. Test unit and found gasket broken. Replaced gasket test unit and unit test good job complete.
Near Georgetown, TX 78628
Kayman
Job Details: 11/25/2020
DISHWASHER GE GDF570SGJ2BB Arrived onsite for dishwasher that won’t cycle or wash. Upon inspection I found the control panel completely dead. I was able to verify voltage going up to the control panel but none coming out. The unit will need a new control panel for repair. Control panel (WD21X23463) door latch (WD21X10490) just in case. Job complete.
Near Austin, TX 78702
Matthew
Job Details: 11/25/2020
WASHER WHIRLPOOL WFW5090GW0 "Arrived onsite for washer shaking violently. Ran diagnostics, auto test cycle and passed. Unit had no stored error codes. Noticed that the floor was not leveled and the unit was sitting tiled back and to the right. When testing with a load it was apparent that the unit being un leveled was the issue. Advised customer. Job complete"
Near Hutto, TX 78634
Andy
Job Details: 11/25/2020
WASHER WHIRLPOOL WTW7000DW4 Arrived on site for washer not operating properly. Tested and inspected unit and found latch error code and drain pump code. Inspected unit and found failed drain pump and latch. Also ordering gearcase in case needed. No water leaks present at time of service. Office to schedule return trip.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10734521 (slider) and 1 W10876600 (drain pump) and 1 W11455453 (GEARCASE )
Near Harker Heights, TX 76548
Tyler
Job Details: 11/25/2020
DISHWASHER WHIRLPOOL DU915PWPS2 Arrived on site for dishwasher that was flooding whatever and be used. Upon arrival I ran a test cycle and found that the door gasket was no longer ceiling to the door and causing water leak at the bottom right side of the door. I put a new door gasket in and I also raise and remounted the drain hose connected to the disposal because it was allowing backflow from the sink and causing regular sink dish soap to flow back into the dishwasher causing the float switch to be way down then causing it to overfill even more. I cleared out the suds and soap out of the dishwasher and after making all necessary repairs the unit it is functioning as designed call complete.
Near Buda, TX 78610
Kevin
Job Details: 11/25/2020
WASHER WHIRLPOOL WFW6620HC0 "Arrived on site and inspected washer and found support springs are not installed properly, took 1 picture. After correcting ran a diagnostic cycle to confirm operation. No water leaks detected at time of service, job complete."
Near Temple, TX 76504
Jonathan
Job Details: 11/25/2020
WASHER WHIRLPOOL WTW8500DC0 "Arrived on site for a washing machine that has a strict agitator and won’t power on. Inspected unit and work area. Customer advised that he had an electrical spark plug and ever since then it hasn’t powered on. Found the control receiving proper voltage and the console receiving prop voltage but the control panel not lighting up. Found agitator completely loose inside the basket. Removed screw and found the gear case and agitator both completely stripped and no spline left to be able to replace just the agitator. Unit will need a gear case, agitator, UI, and control for full repair. Office will need to get authorization for parts and will need to contact customer about reschedule date of authorization and parts are made available due to out of stock part. Please schedule for two hours.; ordrng 1 W10752187 (screw) and 1 W11455453 (GEARCASE)"
Near Del Valle, TX 78617
Luis
Job Details: 11/25/2020
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Arrived on site for no ice. Found broken wires at door hinge unit will need a new freezer door.; ordrng 1 LW11038917 (FZR DOOR BLCK SS)
Near Bertram, TX 78605
Jonathan
Job Details: 11/25/2020
WASHER MAYTAG MVWB855DC0 "Arrived on site for washer having error code F6-E2. Found washer would not power on. Performed diagnostics mode and checked fault codes. Found error F6-E2, UI to control fault and F2-E1 stuck key. Ran automatic test cycle and found all components working. Will need to replace panel control and control. Office to schedule appointment when ETA is available.; ordrng 1 W11093097 (CONTROL ) and 1 W11226503 (UI)"
Near San Marcos, TX 78666
Jacob
Job Details: 11/25/2020
WASHER ROPER RTW4516FW2 "Arrived onsite for unit not spinning. Tested unit. Got fault code for motor. Replaced control control to start with, tested unit. Still got motor issue. Ordered part. Office to reschedule. ; ordrng 1 W10885487 (motor-drve)"
Near Leander, TX 78641
Tommy
Job Details: 11/25/2020
COOKTOP WHIRLPOOL W5CG3024XB01 Arrived onsite for gas leak in cooktop. Upon arrival turned gas on and used gas rector found unit was working as designed but unit was slightly turned on slowly releasing gas. Tested through whole gas line and burners. Unit operating as designed.
Near Austin, TX 78732
Robert
Job Details: 11/25/2020
WASHER GE GUD27ESSJ0WW Arrived on job for complaints of over filling. Found faulty inlet valve.After replacement test operation.
Near Killeen, TX 76549
Al
Job Details: 11/25/2020
WASHER FRIGIDAIRE GLTF2940E Arrived to inspect front load washer not finishing cycles. Found the drain pump was clogged and defective. Removed and replaced it. Tested and founded a mildewed sock inside the drain boot. Testes and found the motor seized and drum will not rotate. Unit is aged and has multiple failures which attributed to the current issues. See created notes.; ordrng 1 134051003 (belt) and 1 137043000 (motor)
Near Cedar Park, TX 78613
Lou
Job Details: 11/25/2020
COOKTOP JENN-AIR JGC3536GS00 "Arrived on site to install previously diagnosed and ordered part. Due to the cooktop being damaged at the corners, I was to replace the old cooktop with the new. The customer advised that the logo should match all other appliances in the home and after inspecting the new cooktop, I found the new cooktop has the new jennair logo. Customer quested that the cooktop have the old logo to match the other appliances. I am ordering another cooktop, RESEARCH-NAMEPLATE LOGO (OLD), CNOTE-TECH TO INSPECT UPON ARRIVAL. Spoke to SR in the office and advised of issue. Office to schedule return service.; ordrng 1 CNOTE (TECH TO INSPECT NEW COOKTOP LOGO) and 1 RESEARCH (COOKTOP NAMEPLATE LOGO) and 1 W11043522 (cooktop)"
Near Pflugerville, TX 78660
David S
Job Details: 11/25/2020
WASHER MAYTAG MVWB865GC0 Arrived on site to install previous diagnosed part. I removed the damaged agitator and replaced with new. I tested the unit and it is working as designed. Job complete.
Near Austin, TX 78734
Brandon
Job Details: 11/25/2020
MICROWAVE KITCHENAID KBHS109BSS00 "Arrived on site for customer complaint of stuck key error code, found the timer button is stuck, ordering new panel. ; ordrng 1 Cnote (Auth/office to reschedule)"
Near Leander, TX 78641
Tommy
Job Details: 11/25/2020
RANGE WHIRLPOOL WFG320M0BS3 Arrived onsite for range not heating. Upon arrival found unit cooktop was operating as designed. Tested control found control chattering and not giving voltage to bake or broil. Ordering control. Office to reschedule dude to part availability.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11126814 (CONTROL ELECTRONIC )
Near Austin, TX 78744
Kevin
Job Details: 11/25/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived on site and found microwave is heating properly, customer experiences heating cycle stopping in the middle of operation. After running microwave several times with a cup of hot water was able to see it interrupt cycle. Left hand door switch is engaging properly. Pushing on the door on the left-hand side does not turn off interior light. Pushing on the right hand side however does. Sent a video of this to CS & DW. A new switch assembly on the right hand side will be needed.; ordrng 1 W11033422 (Interlocks) and 1 WPW10128850 (Arm) and 1 461967570351 (Spring) and 1 461967750494 (Support) and 1 W11214480 (Sliding arm) and 4 Research (Torx screws that attach door switches to microwave frame)s"
Near Dripping Springs, TX 78620
Brandon
Job Details: 11/25/2020
DRYER WHIRLPOOL WED5620HW1 "Arrived on site to replace failed control panel, after replacing, unit tested good."
Near Kyle, TX 78640
Jacob
Job Details: 11/25/2020
REFRIGERATOR WHIRLPOOL WRF540CWBM01 "Arrived onsite for unit not staying consistently freezing/cooling. When looked at the unit, the unit was at cold and freezing temperatures. Called Techline. Said to possibly that rear control may not be sending the correct voltage or the control in the refrigerator at the top may need to be replaced, or of the wiring through the ceiling might gone bad. Got Sr#7729358788. Got authorization for both controls to be replaced. Office to reschedule. ; O-emld tckt"
Near Canyon Lake, TX 78130
Noah D
Job Details: 11/25/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM04 "Arrived on site to inspect fridge for not dispensing water and blocking icemaker, replaced valve and found no leaks or issues. Complete"
Near Seguin, TX 78155
Noah D
Job Details: 11/25/2020
REFRIGERATOR KITCHENAID KRFF507HPS01 "Arrived on site to inspect fridge for not dispensing ice, upon inspection found the stem missing, replaced stem and checked for issues. Job complete"
Near Burnet, TX 78611
Jonathan
Job Details: 11/25/2020
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site to install previous to install previous diagnosed part. Powered unit off at circuit breakers did gained access to temperature limiter. Removed failed limiter and installed new. Powered unit and tested operation. All tested good.
Near New Braunfels, TX 78130
Andrew
Job Details: 11/25/2020
WASHER WHIRLPOOL MHW5630HW0 "Arrived on site to test unit for leak. Found bad leak from dispenser. Replaced dispenser, tested unit, unit works good. No leaks detected. Job complete."
Near Seguin, TX 78155
Noah D
Job Details: 11/25/2020
REFRIGERATOR WHIRLPOOL WRS325SDHW05 "Arrived on site to inspect fridge for loud noises, upon inspection found the motor making loud grinding noise, replaced motor and tested, no problems found. Complete"
Near Woodway, TX 76712
Jonathan
Job Details: 11/25/2020
DISHWASHER WHIRLPOOL KDTM354EBS3 "Arrived on site for a dishwasher that has a broken upper track. Inspected unit and work area. Customer had two upper tracks broken causing the upper racks not to sit properly or a whole dishes. Replaced both tracks and tested unit. Unit is now working as designed.
Near Austin, TX 78732
David
Job Details: 11/25/2020
WASHER WHIRLPOOL WTW8040DW2 "arrived on site to install valves and housing to resolve leak from valve housing. Installed parts and retested. Found no further water leak from any source. All is working as designed, no water leaks found.
Near Copperas Cove, TX 76522
Al
Job Details: 11/25/2020
RANGE FRIGIDAIRE FEF365BGWC Arrived to inspect range issues. Found the bake element broke and was arcing causing the issues. R&R it and unit began operating properly.Customer satisfied Job completed
Near Cedar Park, TX 78613
Wesley
Job Details: 11/25/2020
WASHER MAYTAG MVWB850YW0
Near Seguin, TX 78155
Noah D
Job Details: 11/25/2020
DISHWASHER KITCHENAID KDPM804KPS0 "Arrived on site to inspect dishwasher for not draining, upon inspection found the drain pump working but sending error codes, replaced pump and optical sensor. Tested with no issues. Complete"
Near Austin, TX 78705
Jacob
Job Details: 11/25/2020
WASHER WHIRLPOOL WFW560CHW1 Arrived onsite for unit vibration or off balance during use. Put unit in drain and spin. No out of the ordinary vibrating or walking. Let front office know of the issue that the unit may be having too big of a load and not set to the correct settings or heavy items that should not be washed in the unit. No leaks at this time. Job complete
Near Spicewood, TX 78669
Brandon
Job Details: 11/25/2020
DRYER GE GTD65EBSJ4WS "Arrived on site for customer complaint of unit not powering on, found proper voltage getting to unit, found proper voltage to control board, found failed control. I replaced control, unit tested good.
Near Austin, TX 78726
David
Job Details: 11/25/2020
DISHWASHER WHIRLPOOL WDF750SAYM3 "Arrived on site to diagnose dishwasher that was leaking from the unit when in use. Performed diagnostic and ran unit. Ran unit for 15-20 minutes and could not verify any leaks. Customer had informed me that they had found the spray arm disconnected at the time, which is a cause for leak. Found spray arm had burn spot from being on heating element. Customer is purchasing a spray arm separately and does not need us to install. At this time advised only running the unit when supervised, and if unit does leak again to get video of source. All is currently working as designed with no water leaks verified at the time of service.
Near San Marcos, TX 78666
Andrew
Job Details: 11/25/2020
ICE MACHINE KITCHENAID KUIX305ESS1 "Arrived on site to replace condenser fan from previous diagnosis. Replaced fan, tested unit, unit tested good. Sheet of ice was forming when I was leaving. No leaks detected.
Near Killeen, TX 76543
Tyler
Job Details: 11/25/2020
DRYER GE GTD45EASJ2WS Arrived on site for a dryer that was not allowing the door to shut all the way and causing it to not allowed to drive turn on a run. On arrival I found that the door Latch wasn’t grabbing the strike properly and the door switch was not functioning correctly either I ended up replacing the latch and the door switch and the unit is not functioning as designed. Call complete
Near Austin, TX 78704
Jacob
Job Details: 11/25/2020
REFRIGERATOR KITCHENAID KRFC704FSS02 Arrived onsite for ice maker not making ice. Looked at ice maker. Found ice cubes still stuck in the tray. Replaced ice maker. Let customer know to give the ice maker about 24hrs to try and make ice by then. No leaks at this time. Job complete
Near Round Rock, TX 78681
Tommy
Job Details: 11/25/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Arrived onsite for refrigerator to cooling in either section. Found starting device was bad intermittently. Replaced and tested unit tested good. Job Completed.
Near Georgetown, TX 78633
Cliff
Job Details: 11/25/2020
MICROWAVE WHIRLPOOL WOC54EC0AB02 Arrived on site to diagnose a microwave that is not heating. Tested unit and found inverter and magnetron shorted. Replaced both parts and tested unit. Found all is functioning properly at this time.
Near Austin, TX 78759
David
Job Details: 11/25/2020
WASHER WHIRLPOOL WTW6120HW0 Arrived on site to diagnose washer with issue with dead pixels. Found bad display screen on console. Replaced console panel and retested. Unit is now working as designed. Note - message for Wifi factory connect was up after repair. Advised customer to let it time out and contact whirlpool connect team if there are any issues. Call complete.
Near Briarcliff, TX 78669
Leonardo
Job Details: 11/25/2020
COOKTOP WHIRLPOOL WCG55US6HS00 Arrived on site to test unit for igniters igniting after. Test unit and found bad module. Replaced module test unit and unit test good job complete.
Near Austin, TX 78703
Jacob
Job Details: 11/25/2020
WASHER WHIRLPOOL WFW96HEAU0 Arrived onsite to replace parts ordered by previous tech. The customer provided other control board. Replaced both controls. Tested unit. Unit test good. No leaks at this time. Job complete.
Near Cedar Park, TX 78613
Wesley
Job Details: 11/25/2020
OVEN WHIRLPOOL WFE515S0JS0 Arrived on site and found unit control operating with failed control. Repaired by replacing control. All checks good unit is now operating as designed.
Near Taylor, TX 76574
Andy
Job Details: 11/25/2020
WASHER WHIRLPOOL WTW7120HW0 Arrived on site for washer power button not working properly. Tested and inspected unit and found failed UI. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Georgetown, TX 78633
Scott
Job Details: 11/25/2020
WASHER WHIRLPOOL WFW6620HW0 Arrived on site for apex exchange. Removed washer and installed new washer . Tested unit . No water leaks detected at time of service. Job complete
Near Cedar Park, TX 78613
Wesley
Job Details: 11/25/2020
OVEN JENN-AIR JJW2430DP02 Arrived onsite for console errors and installed the oven panel console. Unit is now operating as designed. Advised customer on design.
Near Austin, TX 78725
Matthew
Job Details: 11/25/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived onsite to replace previously diagnosed parts. Replaced adjuster assembly. Tested unit and unit is functioning properly. Job complete