We serviced a
WHIRLPOOL OVEN
Model RBD305PRS00
Near Austin, TX 78730
David Z
Job Details: 07/26/2021
Arrived on site to install hinge for oven door. ; ordrng 1 WP9760572 (Left hinge) and 1 WP3400832 (Screw)
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW1
Near Austin, TX 78748
Kevin
Job Details: 07/26/2021
"On site and inspected washer and found saved error codes for Lid not open between cycles, lid unlock default, also found hot water valve is barely trickling. Hot water valve has some debris on the connection took pictures and recommended that the apartment complex clear out the hot water heater has calcium buildup in it is likely the cause for the valve failing"
We serviced a
KITCHENAID DISHWASHER
Model KUDC10FXSS7
Near Austin, TX 78736
Leonardo
Job Details: 07/26/2021
Arrived on site to test unit for no power. Test unit and found power at cord but wrong polarity. Turned breaker off and secured wires correctly. Test unit and unit test good job complete.
We serviced a
WHIRLPOOL OVEN
Model JJW3430WS02
Near Pflugerville, TX 78660
Wesley
Job Details: 07/26/2021
"Arrived onsite and found f2e2 error. Reset for 5 minutes, error immediately reoccurred. Advised customer that ui console panel would be needed to repair. Part number W10617332.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Round Rock, TX 78664
David S
Job Details: 07/26/2021
"Arrived on site for rc section not cooling. I inspected the unit and work area. I found a massive ice buildup on the rc evaporator cover, see sdquick pics. I inspected the pantry UI and harness I found them in good condition. I gained access to the control and tested the rc temp and evaporator thermistor. The rc evaporator thermistor is receiving 2.5 vdc and homing out at 23.32 kohm(0 degrees). I found the rc temp sensor receiving 2.6 vdc and 6.6 kohms(45 degrees).
We serviced a
WHIRLPOOL OVEN
Model WFG320M0BB2
Near Mustang Ridge, TX 78610
Robert
Job Details: 07/26/2021
Arrived on job for complaints of not reaching temperature. Found the valve failed. After replacement test operation.
We serviced a
AMANA WASHER
Model NFW5800HW0
Near Cedar Park, TX 78613
Kayman
Job Details: 07/26/2021
Arrived onsite for washer leaking while in use. I inspected the unit and work area. Customer stated the dispenser hose to tub had been replaced recently I ran diagnostics and found a error code for over sudsing. I let the cycles run through and complete but I could not find a leak or any excessive suds. I can see evidence of water trails coming down from the dispenser. I found a service pointer relating to the spray pattern inside this dispenser. I am ordering a Dispenser assembly(W11465532) according to the pointer and hot hose(W11316257) cold hose (W11316599) jic. ; ordrng 1 W11465532 (Dispenser) and 1 W11316257 (Hot hose) and 1 W11316599 (Cold hose)
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFSS2612TF0
Near Leander, TX 78641
Kayman
Job Details: 07/26/2021
Arrived onsite for refrigerator not producing ice. Upon arrival I found FC=-1 RC=39. I ran diagnostics and confirmed function to all fans and damper. I accessed the ice maker motor and attempted to manually turn the wheel to engage the cycle. The ice maker had no function. I removed the IM and checked voltage to the harness. I found 125 Vac coming in to the ice maker. The customer stated that there was a lightning strike that knocked out other appliances. I disassembled the ice maker and found the motor burned or shorted most likely caused by recent storms or lightning strikes. The customer agreed so I replaced the ice maker. I was able to cycle the new ice maker and it filled as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ
Near Pflugerville, TX 78660
Wesley
Job Details: 07/26/2021
Arrived onsite and restored microwave to working order by repairing the interlock cam position.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Round Rock, TX 78664
David S
Job Details: 07/26/2021
Arrived on site for range having a gas leak. I inspected the unit and work area. I gained access to the regulator and the inlet line. I used a bubble solution on all exposed lines and found no leaks. I tested the cooktop and found the valves closing properly and not weeping. I adjusted the flame on th front two burners. The unit is working as designed. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Georgetown, TX 78628
Jonathan S
Job Details: 07/26/2021
"Arrived on site for dishwasher not powering on. Inspected unit and work area. Found nurtural in junction box loose. Added new wire nut and corrected connection. Powered unit on and performed diagnostics mode. Monitored test operation and observed for possible water leaks. All tested good, no water leaks detected. Spoke with customer on user care guide."
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS2
Near Austin, TX 78731
David Z
Job Details: 07/26/2021
"Arrived on site to diagnose ice machine that was not making thick ice. Customer described the ice as thin and watery. Ran unit through diagnostic mode. Found ice was set to lowest setting for thickness. Adjusted to thick ice. I also noticed that the unit is taking a long time to fill, and the valve seems to be timing out. Advised customer that if the unit has thick ice with this setting change we are set. If this does not change anything, recommend replacement of inlet valve on next visit.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near San Marcos, TX 78666
Leonardo
Job Details: 07/26/2021
Arrived on site to replace cooling fan. Replaced fan test unit and unit preheated to 350 job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305ESS03
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 07/26/2021
Arrived on site to replace gasket for refrigerator. Replaced right side door gasket and all is working properly at this time. No leaks were found at time of service.
We serviced a
GE DISHWASHER
Model GDF620HGJ2BB
Near Cedar Park, TX 78613
Justin
Job Details: 07/26/2021
"Arrived on site for a dishwasher not getting water. Upon arrival the customer stated they already had another tech come out and replace the drain pump. I found that as soon as you close the DW the drain pump will click on. I put the unit into diagnostics mode and found no error codes. I found all loads energizing, but the valve would only kick on for a second. Upon further inspection I found the float switch assembly physically broken. I found the switch needing to be replaced and quoted the customer on the part. I installed the float switch and then tested the unit. It was no longer erroneously draining. I found the unit now filling and begging a wash cycle. The unit is working as designed. No leaks observed at the time of service.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS2
Near Georgetown, TX 78628
Jonathan S
Job Details: 07/26/2021
"Arrived on site to install previous diagnosed part. Removed failed reservoir drain pump and reservoir. Per diagnostics mode and tested operation. Found water not recirculating over evaporator. Mead voltage to pump and found correct voltage. Will need to replace pump will bring inlet valve on return. . ordrng 1 W10897719 (INLET VALVE) and 1 W11542867 (PUMP)"
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Leander, TX 78645
Justin
Job Details: 07/26/2021
Arrived on site to install previously diagnosed parts. I installed both orifice holders. I could not test the unit due to it not being installed yet. I advised the builder the orifices and gas line need to be installed yet a licensed plumber. Call complete.
We serviced a
AMANA REFRIGERATOR
Model ASD2522WRW03
Near Georgetown, TX 78626
Jonathan S
Job Details: 07/26/2021
"Arrived on site for refrigerator not cooling. Inspected unit and work area. Found compressor starting and stopping. Gained access to compressor and measured amp draw. Found compressor drawing 14 amps then shutting off. Measured capacitor and found within range. Mess ohms on compressor and found electrical windings good. Removed starting device and tested with new and found same result, indicating a mechanical failed compressor.
We serviced a
AMANA REFRIGERATOR
Model ARS2661BW
Near Austin, TX 78752
Scott
Job Details: 07/26/2021
Arrived on site for front coming off ice bin . Found front not properly installed and missing screws . Redid auger and reinstalled front and replaced missing screws . No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model Wrs571cihz
Near Pflugerville, TX 78660
Wesley
Job Details: 07/26/2021
Arrived onsite and found refrigerator door mismolded causing major air leak and condensation. Ordering door to repair. ; ordrng 1 LW11091610 (Refrigerator door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Hutto, TX 78634
Jimmy J.
Job Details: 07/26/2021
Arrived on site for Not Dispensing Water - Side by Side Refrigerator. Found ice bin full and water dispenser trickling out water. Removed filter and water dispenses as designed. Removed filter head and installed new filter head.
We serviced a
GE VENTHOOD
Model JVB98SH1SS
Near Austin, TX 78737
Leonardo
Job Details: 07/26/2021
Arrived on site to replacedMotor and blade. Replaced both parts test unit and found bad motor and button. Office to reschedule. ; ordrng 1 WB26X10050 (Motor) and 1 WB07X10685 (Remote button)
We serviced a
WHIRLPOOL DRYER
Model WED6120HW1
Near Lago Vista, TX 78645
Justin
Job Details: 07/26/2021
"Arrived on site for a dryer not drying properly. Upon arrival the customer stated that on smaller cycles the unit seems to dry fine, but on larger bulky cycles it takes several dry cycles to fully dry her clothes. I put the unit into diagnostics mode and found stored error code F2E1 for stuck key. I then ran the dryer and tested airflow with the airflow tester. It was red for bad airflow on all dryers. I then used my thermocouple and tested heat fluctuations at the vent. With the vent on, the unit had almost no heat fluctuations. I checked voltage at the wall and terminal block. Both checked good. This indicates a lack of airflow at the wall. I advised the customer on my findings. Call complete."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Bastrop, TX 78602
Matthew
Job Details: 07/26/2021
Arrived onsite for range not sparking on any igniter. Upon inspection found failed spark module. Replaced module. Tested unit and unit is functioning properly. All burners functioning properly. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near Pflugerville, TX 78660
Wesley
Job Details: 07/26/2021
Arrived onsite and determined the cause of the poor heating during preheat is that L1 of power is shorted at wall. Unit is not receiving proper voltage. Advised customer on findings. All else checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ00
Near Dripping Springs, TX 78620
Robert
Job Details: 07/26/2021
Arrived on job for complaints of not dispensing water. Found after previous repair heater was not properly connected. Reconnected power and test.
We serviced a
MAYTAG DRYER
Model MED6630HC
Near Liberty Hill, TX 78642
Tommy
Job Details: 07/26/2021
"Arrived onsite for dryer keeping run time. Upon arrival found unit likely had clog in vent as when starting dyer there was very limited airflow, recommended customer get ducts cleared. Job Completed."
We serviced a
GE DRYER
Model GTDX200EM1WW
Near Austin, TX 78747
Kevin
Job Details: 07/26/2021
"Arrived on site and inspected dryer and found it will not stop cycle and timer continues moving into next cycle. Replaced timer and it will now start at the end of the cycle when it is supposed to, job complete"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Smithville, TX 78957
Matthew
Job Details: 07/26/2021
"Arrived onsite for washer not functioning correctly. Upon arrival put unit in diagnostics and found stored error code F7E 6 motor fault. Put unit in diagnostics and not functioning in agitation. Inspected underneath unit and found faulty actuator. Per whirlpool service pointer, must replace actuator. Lid was latching but bringing back just in case. Office to reschedule. ; ordrng 1 W10913953 (actuator)"
We serviced a
KENMORE MICROWAVE
Model 721.624642
Near Buda, TX 78610
Leonardo
Job Details: 07/26/2021
Arrived on site to test unit for not heating. Found bad magnetron.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near New Braunfels, TX 78132
Noah D
Job Details: 07/26/2021
"Arrived on site to inspect unit for not heating, upon inspection found no voltage to elements. Replaced voltage and tested, all voltage was stopped by a bad ToD. Ordering tod. Office to reschedule ; ordrng 1 4449751 (Tod)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Round Rock, TX 78681
Kayman
Job Details: 07/26/2021
Arrived onsite for washer leaving clothes sopping wet and some water in the tub at the end of the cycle. Upon inspection I found one or more of the suspension rods was failing causing the unit to bang around and throw an off balance load error.The unit is working as designed at this time and no leaks were detected during time of service. I advised the customer to monitor the unit to ensure there are no other issues.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near New Braunfels, TX 78130
Noah D
Job Details: 07/26/2021
"Arrived on site to inspect unit for not cooling normally. Upon inspection found the unit in the beginning of a defrost error, amps for defrost heater was 5.35
We serviced a
WHIRLPOOL FREEZER
Model MZF34X20DW00
Near New Braunfels, TX 78132
Andrew
Job Details: 07/26/2021
"Arrived on site to replace previously diagnosed control and evap thermistor. Replaced parts, tested unit, unit works good.
We serviced a
GE REFRIGERATOR
Model GZS22IYNBHFS
Near Lago Vista, TX 78645
Justin
Job Details: 07/26/2021
"Arrived on site for an ice maker dispenser motor not working. I gained access to the motor and found the crusher motor stripped and not rotating. I tried to get the driver off but could not. Do to this I quoted the customer a rebuild on the motor assembly. I am ordering all parts and office will have to reach out to reschedule. ; ordrng 1 WR17X12323 (Cover Motor Back) and 1 WR60X10258 (Ice Dispenser Crusher Motor)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS06
Near Del Valle, TX 78617
Jacob
Job Details: 07/26/2021
Arrived onsite for unit not heating. Looked at the unit. Upon further inspection. Found that the capacitor and diode had burned up. Replaced both parts. Tested the unit. Unit tested good. No issues at this time. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 07/26/2021
Arrived on site for AIG DW clips on side rack not holding it. Found top rack right side wheels were not staying locked in position. Removed wheel and replaced with new wheels. Adjusters no longer slide out of mount to hold clip in place. Customer will confirm once a full load of cups and other items to wash are placed on rack to ensure clip / wheels stay in place. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS312SNHM03
Near Austin, TX 78741
Kevin
Job Details: 07/26/2021
"Arrived on site and inspected refrigerator and found door is closing properly, no issues found.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW1
Near Austin, TX 78737
Robert
Job Details: 07/26/2021
Arrived on job to replace previously diagnosed parts. After replacement test operation. No movement RO leaks.
We serviced a
KITCHENAID REFRIGERATOR
Model KBLC36FKS02
Near Georgetown, TX 78628
Lou
Job Details: 07/24/2021
"Arrived on site to inspect refrigerator tripping breaker. Upon further inspection, the customer advised that the unit intermittently trips the breaker. Also advised that the freezer upper drawer jumps off track. I found the drawer wheels old and worn and when I looked the part number up, I found that it is discontinued. I advised the customer that when pushing the drawer back into place to push it back with the door and it will stay on track and to pull it from the middle of the drawer when pulling it out and not from the sides to keep it on track. My notes on the ticket report that the breaker trips when the door is opened. I tested the door switches and could not duplicate the issue as the breaker never tripped.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ1
Near Georgetown, TX 78633
Lou
Job Details: 07/24/2021
"Arrived on site to inspect range error codes. Upon further inspection, the customer advised that the unit oven will start to heat then the error code pops up as F1E0. I placed the unit in diagnostics and checked error codes and found the F1E0. I tested the cooktop and all burners are operating as designed. I tested the bake mode and it began to heat as well. Per the tech sheet for the error code, the main control needs to be replaced. I am ordering the main control and office to schedule return service due to the availability of the part. No gas leaks detected during service.; ordrng 1 W11258611 (Main control)"
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near Manor, TX 78653
Matthew
Job Details: 07/24/2021
"Arrived onsite for range not functioning. Upon inspection found LF burner not functioning. Found failed burner harness, receptical and burner. Ordering parts, office to reschedule .; ordrng 1 814399 (receptical,surf.unit) and 1 W11396790 (LF BURNER )"
We serviced a
WHIRLPOOL RANGE
Model WEG515S0FS0
Near Austin, TX 78725
Scott
Job Details: 07/24/2021
"Arrived on site for strong gas smell. Found unit is natural gas set up , customer is on LP. Customer need to convert to LP .
We serviced a
WHIRLPOOL COOKTOP
Model KCGS956ESS02
Near Austin, TX 78737
Leonardo
Job Details: 07/24/2021
Arrived on site to replace center valve and center orifice holder. Replaced both parts and installed new LP orifices. Test unit and unit still not working correctly. Unit will not ignite on simmer but when you go to power high center simmer and outer burner working correctly. ; O-emld tckt
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HW4
Near Manor, TX 78653
Matthew
Job Details: 07/24/2021
"Arrived onsite to replace previously diagnosed parts. Replaced main control, panel, and display. Tested unit and unit is functioning properly. Job complete"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Austin, TX 78703
Scott
Job Details: 07/24/2021
Arrived on site for wet clothes at end of cycle . Found Actuator had failed . Ordering actuator. No water leaks detected at time of service. Call to set return ; ordrng 1 W10913953 (Actuator)
We serviced a
GE OVEN
Model JT5500SF3SS
Near Manchaca, TX 78652
Leonardo
Job Details: 07/24/2021
Arrived on site to test unit for uit giving f96 cooling fan. Test unit and both ovens pre heating to 350 job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM354ESS3
Near Austin, TX 78737
Leonardo
Job Details: 07/24/2021
Arrived on site to replace sump and motor. Replaced sump and motor test unit for leaks no leaks present at this time unit working as designed
We serviced a
WHIRLPOOL OVEN
Model WEG515S0FS0
Near Austin, TX 78745
Leonardo
Job Details: 07/24/2021
Arrived on site To replace valve and igniter. Replaced both parts test unit and unit test good job complete. No leaks present at this time
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Manor, TX 78653
Matthew
Job Details: 07/24/2021
"Arrived onsite for washer error code LF and not completing cycle. Upon inspection put unit in diagnostics and found stored error code for Long fill, inlet water temperature and spin limit by water temperature. Tested unit and found faulty fill valve. Replaced valve and tested. Unit is functioning properly. No leaks present at this time. Job complete"
We serviced a
JENN-AIR RANGE
Model JDRP536HL00
Near Austin, TX 78723
Scott
Job Details: 07/24/2021
"Arrived on site . Replaced latch assembly. Checked bracket of latch with straight edge . Checked door liner , range front ,liner . All checked normal. Couldnt find fault with hinges ( which have been replaced ) and no faults with receivers . When unit is cold before pre heat door will close and activate switch bye itself . When heating at about 350 door wil close but need to be tapped gently . At about 425 door need to be held close to activate switch . Will need to call tech line to document. No gas leaks detected at time of service. ; O-emld tckt"
We serviced a
WHIRLPOOL WASHER
Model MHW5630HC1
Near Austin, TX 78703
Scott
Job Details: 07/24/2021
"Arrived on site for no drain . Ran diagnostics got 5-2, 8-1, 8-3 error codes . 2nd vale making a lot of noise in test . Also when in high spin ,getting squealing noise . Unit is stacked . Ordering 2 nd man latch if needed . No water leaks detected at time of service. Call to set return ; ordrng 1 W11316250 (Latch) and 1 2 man"
We serviced a
WHIRLPOOL WASHER
Model MHW5630HC2
Near Austin, TX 78703
Scott
Job Details: 07/24/2021
Arrived on site for extending wash times and issues with UI console . Found unit with steam mode turned on ( extended wash times when on ) also found lights on UI staying on . Ordering console and returning with control if needed . Call to set return No water leaks detected at time of service.; O-emld tckt
We serviced a
JENN-AIR MICROWAVE
Model JMC2430DS01
Near Georgetown, TX 78633
Lou
Job Details: 07/24/2021
"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I was to install the control panel due to the F2E1 error code and not being able to place the unit in diagnostics. I found that the part sent with me was the incorrect part and will have to re-order. Also found that the inner MW light is not working. After inspecting, I found that the bulb is burnt out. I am ordering the control panel, bulb and CNOTE-LSO PER CUSTOMER REQUEST and will return with all prescreened parts. Office to schedule return service due to the availability of parts. ; ordrng 1 W11229663 (Control panel) and 2 W10886919 (Bulb)s"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Austin, TX 78747
Leonardo
Job Details: 07/24/2021
Arrived on site to replace control board. Replaced board test unit and unit test good job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS0
Near Austin, TX 78748
Leonardo
Job Details: 07/24/2021
Arrived on site to replace right rear valve and switch harness and knob. Replaced all parts test unit for leaks no leaks present job complete.
We serviced a
MAYTAG FREEZER
Model MZF34X16DW00
Near Georgetown, TX 78626
Lou
Job Details: 07/24/2021
"Arrived on site to inspect freezer temps. Upon further inspection, the customer advised that after the control was replaced, the unit began to cool and eventually it stopped. I tested temps using my multimeter with thermal lead and found the temps at 39 degrees and the control setting on recommended temp. Removed the evap cover and found frost/ice built up on the evaporator. Placed the unit in diagnostics and tested the heating element and it is getting 120V and operating as designed. Tested the defrost thermistor and found it out of range. I removed and replaced the thermistor and retested and unit is operating as designed. I recommended that the customer turn the power off and allow it to defrost 24-36 hours before turning it back on to allow all frost/ice to melt from the evaporator. No water connected to the unit, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHM00
Near Georgetown, TX 78633
Lou
Job Details: 07/24/2021
"Arrived on site to inspect refrigerator water dispenser not working. Upon further inspection, the customer demonstrated how the water will dispense, but after a few seconds, it stops. He advised that he removed the left hinge cover to check the sensor and sometimes it would work. I inspected the hinge cover and found the mounts broken so the sensor is detecting that the cover is not present. I demonstrated to the customer how the sensor detects the cover missing by dispensing water and moving the cover and the water stops. Also, I found the ice maker stuck in harvest and would need to be replaced.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC400ESS01
Near Georgetown, TX 78633
Lou
Job Details: 07/24/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the ice maker fill tube cracking and the filter base being damaged, I removed and replaced the both and tested the ice maker & fill tube. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Buda, TX 78610
Leonardo
Job Details: 07/24/2021
Arrived on site to replace control board. Replaced board test unit and unit test good Job complete. Light turning on and off
We serviced a
KITCHENAID COOKTOP
Model KCGS950ESS02
Near Georgetown, TX 78633
Lou
Job Details: 07/24/2021
"Arrived on site to inspect cooktop burner cap pieces loose. Upon further inspection, I found the center and right front burner caps were switched. Customer requested that the center and right front orifice holders and burner heads be replaced due to them being too dirty to clean.I am ordering the center orifice holder and burner head and the right front orifice holder and burner head and CNOTE-LSO PER CUSTOMER REQUEST office to schedule return service due to the availability of parts. No gas leaks detected during service.; ordrng 1 W11173537 (Front right orifice holder) and 1 W10625853 (Center orifice holder) and 1 W10836409 (Center burner head) and 1 W10631209 (Burner head right front) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near New Braunfels, TX 78132
Andrew
Job Details: 07/23/2021
"Arrived on site to test unit for broken door bin. Replaced bin, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near New Braunfels, TX 78132
Andrew
Job Details: 07/23/2021
"Arrived on site to test unit for lettering coming off cooktop. Spoke with claims and got the ok to replace. Replaced cooktop, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near New Braunfels, TX 78130
Andrew
Job Details: 07/23/2021
Arrived on site to test unit for stuck screen. Found console was stuck saying oven ready since 5:30pm. Was able to put unit into diagnostics. No stored error codes. All functions are currently operating as designed. Recommend replacing control and console together. Office to reschedule. ; ordrng 1 W11261167 (Appliance manager) and 1 W11297728 (Console) and 1 W10859573 (Oven sensor)
We serviced a
GE OVEN
Model JGB860SEJ6SS
Near San Marcos, TX 78666
Andrew
Job Details: 07/23/2021
Arrived on site to test unit for lower oven door issues. Found left hinge was missing screws. Found one screw and attempted to secure but threads on hinge are stripped. Needing hinges and screws to fix issue. Office to reschedule. ; ordrng 1 WB10X26766 (RH hinge) and 1 WB10X25637 (LH hinge) and 4 WB01T10008 (Screw)s
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Leander, TX 78641
Justin
Job Details: 07/23/2021
"Arrived on site for a wall oven with the UI being frozen up. Upon arrival I found the console unresponsive. I cycled the power at the breaker and kept it off for about two minutes. Once I turned it back on the console became responsive. I put the unit into diagnostics mode and found no stored error codes. I activated each load and found them running as designed. The customer also stated he felt the unit was getting over temps. I preheated both the lower and upper oven and found both reaching the proper temp average. I informed the customer on how small power surges and such can cause situations like this on the console, and sometimes resetting the breaker is all you need to do. I then walked him through how the oven fluctuates in temperature, for I noticed he was using a small metal thermostat to measure the temperature. I informed him that per the user care guide you cannot use those thermostats to measure temps in the oven. I advised him on what a customer instruct entails and that he has used his today."
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC0
Near Hutto, TX 78634
Wesley
Job Details: 07/23/2021
Arrived onsite and found unit operating with failed latch.
We serviced a
GE WASHER
Model GFW400SCK0WW
Near Dripping Springs, TX 78620
Robert
Job Details: 07/23/2021
"Arrived on job to replace previously diagnosed parts. ; ordrng 1 WH20X23194 (washing machine moto)"
We serviced a
WHIRLPOOL WASHER
Model WTW7000DW4
Near Georgetown, TX 78626
Jimmy J.
Job Details: 07/23/2021
Arrived on site for THE UNIT IS OUT OF BALANCE--SOMETHING INSIDE TUB IS LOOSE--F5 ERROR CODE AND IT WILL STOP WORK TRIED RESETTING AND CUTTING IT AT THE BREAKER AND IT WONT CLEAR. Placed in diagnostics and F5E3 came on. Lid lock error. Checked connector to board for lid lock and it was seated properly. Powered down washer and disconnected lid lock connector. Waited for hard reset. Plugged back in and allowed washer to reboot. Plugged in lid lock connector and lid lock error came on again. Quoted customer for a new lid lock $118.74 plus labor $195.75 and tax making total $340.44. Customer was not ready to move forward with the repair. Collected service fee by CC. May call us later or within 30 days to have repair completed. Job completed.
We serviced a
GE REFRIGERATOR
Model PFE29PSDCSS
Near Killeen, TX 76542
Tyler
Job Details: 07/23/2021
"(CH) Arrived on site for Foods freezing in RC. Upon arrival confirmed customer complaint. The unit RC was set to 44 degrees but when I tested it was at 32 degrees. I then ran the following tests: Test 24: 49.2, test 25&26 no readings, test 30: 18.77. After disassembly and testing all components I found a 3 thermistor as well as main control shorted and not registering cooling temps. Need office to reschedule after autho and parts availability is known. ; ordrng 3 WR55X10025 (Thermistor)s and 1 WR55X37006 (Control)"
We serviced a
WHIRLPOOL MICROWAVE
Model MH1170XSS2
Near Killeen, TX 76549
Tyler
Job Details: 07/23/2021
Arrived on site for microwave not working past 2 seconds after being turned on to heat. Upon arrival I found a lot of grease covering multiple areas of the unit. After disassembly I found multiple parts and hardware broken and covered in grease. I found relay on control starting to break off. Grease was covering all connections on board and the relay connections had an green funky build up. Found interlock switchs all functioning but interlock modeling is worn on the bottom lock.. Office to reach if ahs gives autho for repairs. ; ordrng 1 W10166191 (Panel assy) and 1 W10166184 (Bracket) and 1 W10166188 (Control assy)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Robinson, TX 76706
Jonathan M
Job Details: 07/23/2021
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Found a burn mark inside the icemaker as well as on the harness so I replaced both icemaker and harness and tested the unit. The unit again to fill, harvest and operate as designed. Call complete."
We serviced a
WHIRLPOOL MICROWAVE
Model MH1170XSS2
Near Killeen, TX 76542
Tyler
Job Details: 07/23/2021
(CH) Arrived on site to diagnose microwave. Upon arrival found 120V coming from outlet and microwave control fully operational. I ran a heat test with a glass of water and found the unit heating as designed. The unit appears to be in perfect mechanical condition. Call complete.
We serviced a
WHIRLPOOL RANGE
Model RF362LXTS2
Near Killeen, TX 76542
Tyler
Job Details: 07/23/2021
"(CH) Arrived on site for range not operating. Upon arrival found breaker to range was tripped. After restoring power found 240V going to outlet. Inspected range and found terminal block, power cord, and main harness assembly had been burnt. Without a proper harness connection we couldnt test main control and verify if its operating as needed. . ; ordrng 1 W10111796 (Main harness) and 1 W10840298 (Main control (black))"
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Woodway, TX 76712
Jonathan M
Job Details: 07/23/2021
Arrived on site for a dryer that is not dry and close. Inspected unit and work area. Customer stated that the unit is taking 2 to 3 dry cycles in order to dry her clothes. Tested unit in a time dry cycle on high heat and found unit turning and heating. Found the vent hose had a kink in the pose Tangela causing an airflow restriction. Removed the vent hose and ran the unit. Found unit venting properly. I did advise the customer to potentially shorten their vent hose due to limited area where dryer sits and has to vent out. Unit is working as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Belton, TX 76513
Tyler
Job Details: 07/23/2021
(CH) Arrived on site for washer not agitating. Upon arrival confirmed issue and checked the actuator to find it slipped out of place. Replaced the actuator with the older model to ensure proper function. Reassembled and tested unit to find it operating as intended. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE234GBL0
Near Waco, TX 76712
Jonathan M
Job Details: 07/23/2021
Arrived on site for a dishwasher that?s not draining. Inspected unit and work area. Confirmed customers complaining that the dishwasher would not pump out water. Removed drain pump and found one small piece of glass in the drain pump area reattach the drain pump and test the unit again the unit still would not drain. Remove the drain hose from the sink and found a hair clump at the end of he hose restricting water flow. Removed obstruction from the hose and tested the unit again. The unit began draining as designed.
We serviced a
WHIRLPOOL OVEN
Model JMW2430IL03
Near Woodway, TX 76712
Jonathan M
Job Details: 07/23/2021
Arrived on site for an oven that has no power at the control panel. Inspected unit and work area. The customer advised that she can open either microwave or oven doors and the lights come on but the touchpad is unresponsive. Removed the unit from the wall and unplugged the control panel. Tested voltage going to the control panel and found 14 V DC going to the user interface. Plugged the control panel back in and everything began to illuminate. Placed the unit back in the wall and tested the unit on microwave and lower oven cycles. Both began to heat and work as designed. Advised the customer that all she needed to do was power cycle the unit. The customer is unaware of which breaker is for her oven and that?s why that was not done. Went over user care guide and the unit is working as designed. Call complete.
We serviced a
JENN-AIR COOKTOP
Model JGCP436HL00
Near Leander, TX 78641
Justin
Job Details: 07/23/2021
Arrived on site to install previously diagnosed parts. Upon further inspection I found the cooktop not accessible for one technician. In order to safely remove the unit preventing damage and injury I am ordering a second technician to service the unit. Office to reschedule. ; ordrng 1 CNOTE (Two Man Job)
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48FJS00
Near Austin, TX 78746
Kevin
Job Details: 07/23/2021
"Arrived on site and inspected refrigerator and found fresh food temperature is showing 41, there is no food items in the freezer to check temperature with however there is frozen bottle of water and frozen ice packs and ice cubes in the icemaker. Icemaker has only produced one batch in 24 hours. Icemaker did cycle manually and dropped the ice in the tray and refilled with water. Customer will monitor it for the next 24 hours yes there is no ice production it will need to be replaced
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL01
Near New Braunfels, TX 78132
Andrew
Job Details: 07/23/2021
"Arrived on site to test unit for RC not cooling properly. Found evap motor was running very weak. Replaced evap cover, tested unit, unit works good. Customer also stated water wont always dispensing. Issue is intermittent. Found main inlet valve connection had wire not fully sitting into connection housing. Set wire properly into connection, tested unit, unit works good. Checked pressure and found water at 72psi. Filter head heater also tested good. Temp in FC was great. If dispenser issue persists recommend replacing valves and filter head, also installing a pressure regulator. No leaks detected. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5000W3
Near Andice, TX 78628
Lou
Job Details: 07/23/2021
"Arrived on site to install previously diagnosed and ordered part. Due to the actuator failure, I removed and replaced the actuator and calibrated. Tested unit in diagnostics and it operated as designed. No water leaks observed during service, job completed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Liberty Hill, TX 78642
Cliff
Job Details: 07/23/2021
Arrived on site to diagnose a dishwasher that is not filling with water. Found faulty inlet valve and control. Replaced both parts and tested unit. Found all is functioning properly at this time and no leaks were found after service was performed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Georgetown, TX 78628
Kayman
Job Details: 07/23/2021
Arrived onsite for refrigerator making abnormal noises. Upon inspection I found the unit to be making a metal on metal vibrating noise. I found the noise to be coming from the condenser area under the RC side of the unit. I adjusted the brackets at the front of the unit and the noise went away. The customer had concerns about the ice maker not producing but I found the ice bin full at the time of Service. The customer also has concerns with the food in the RC spoiling faster than it should. I found the diffuser thermistor out of range so I replaced the diffuser. I advised the customer to monitor the unit over the weekend. No leaks detected during time of service. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model Wdt720padm1
Near Liberty Hill, TX 78642
Cliff
Job Details: 07/23/2021
Arrived on site to diagnose a dishwasher that is leaking. Found pump assembly leaking and replaced pump. Tested unit and found all is functioning properly at this time and no leaks were found after service was performed.
We serviced a
WHIRLPOOL RANGE
Model KMBS104ESS03
Near Liberty Hill, TX 78642
Cliff
Job Details: 07/23/2021
Arrived on site to replace previously ordered parts for microwave. Replaced clock display control and tested unit. Found all is functioning properly at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Austin, TX 78757
Matthew
Job Details: 07/23/2021
Arrived onsite to replace previously diagnosed part. Replaced Heater and cover. Power cycled unit. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Austin, TX 78750
David Z
Job Details: 07/23/2021
Arrived on site to diagnose washer that is not progressing past sensing. Ran unit in diagnostic mode and found F8E1 error for long fill. Ran unit and found no cold water coming in. Disconnected water line and ran into tub and found good water pressure. Replaced inlet valve and retested. Verified unit is running a designed. No water leaks found. Call complete.
We serviced a
LG MICROWAVE
Model LMHM2237ST
Near Georgetown, TX 78633
Lou
Job Details: 07/23/2021
"Arrived on site to inspect microwave not heating. Upon further inspection, I tested the unit with a bowl of water for 30 seconds and the water was hot when time finished. I removed the unit from the wall and removed the cover. Tested the switches. Mag/cap/diode and all components are operating as designed. I found the cabinet light was burnt out. Checked voltage to the socket and got 120V. I advised the customer that the unit is operating as designed and no repairs are needed at this time other than replacing the bulb. Customer advised that they would purchase a bulb and replace it. Job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HW3
Near Georgetown, TX 78628
Jimmy J.
Job Details: 07/23/2021
"Arrived on site to install previously diagnosed parts. Found top interlock was completely missing along with mounting screw that holds interlock in place. Lower interlock was in place and wired. Went ahead and removed lower interlock and installed new lower interlock, but couldnt install the upper interlock without knowing the wire sequence to the actual switches. I used one of the screws (8169479) that was previously ordered that matches the torque screw, but the new matching screw is a Phillips head screw. The new flat head Phillips screw fits into the interlock just like the flat head torque screw does. Tried calling WP tech line for assistance to wire in upper interlock, but they werent sure how the sequence went either because the interlock kit changes the sequence. They were going back and fourth between manuals to try and assist me. Ive mounted the top interlock (not wired) so when we return we will already have interlocks on site and installed. Again, Ive mounted the new lower interlock so its ready to be wired. Bottom interlock was also replaced today. We will return with all previously ordered parts JIC. ; O-emld tckt"
We serviced a
GE DISHWASHER
Model CDT865SSJ0SS
Near Dripping Springs, TX 78620
Robert
Job Details: 07/23/2021
Arrived on job to replace previously diagnosed part of cover this is a separate issue from the not cleaning.
We serviced a
KITCHENAID VENTHOOD
Model UXB0600DYS
Near Austin, TX 78737
Leonardo
Job Details: 07/23/2021
Arrived on site to test unit for lights small flickering on low setting. Test voltage and getting 120 on high and 67 on low. Advised customer is normal due to LED bulb getting half of volts lower hertz job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Lakeway, TX 78738
Leonardo
Job Details: 07/23/2021
Arrived on site to test unit for upper rack falling. Test unit and found broken adjusters. Replaced adjusters test unit and unit test good job complete.
We serviced a
WHIRLPOOL WASHER
Model MHW8630HC1
Near Austin, TX 78745
Kevin
Job Details: 07/23/2021
"Arrived on site and Inspected Washer and use a screwdriver to ensure plunger on detergent reservoir is operating. Ran diagnostic cycle test 10 an allowed dosing pump to run for the entire five minutes. Detergent can be seen inside drawer funnel. Then added water with test one and there are suds inside washer detergent dispenser seems to be working at this time, showed customer how to change detergent concentration on the user interface if needed
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRS05
Near Manor, TX 78653
Matthew
Job Details: 07/23/2021
Arrived onsite for refrigerator not cooling in both sections. Upon inspection found compressor would kick on for about 5 seconds then cut off. Checked amps and was pulling 13 amps on startup then drop to 0. Check compressor windings and did not see signs of burnout. Used truck stock start device (WPW10197428)and tested. Unit started with no problem and was holding constant at 1.4 amps and unit was cooling. Contacted customer 5 hrs later and unit was already making ice and froze a bottle of water in the freezer. Unit is functioning properly at this time. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ4
Near Austin, TX 78749
Leonardo
Job Details: 07/23/2021
Arrived on site to test unit for unit not starting. Found door not hitting switch holder. Secured switch holder test unit and unit test good job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Leander, TX 78641
Kayman
Job Details: 07/23/2021
Arrived onsite for microwave not heating. I confirmed the complaint and found the diode slightly burned so I replaced the diode and tested the unit. The unit still did not heat. I pulled the unit and installed the magnetron and capacitor and tested the unit again. The unit is working and heating as designed at this time. Failure most likely caused by excessive grease build up within the unit.Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Austin, TX 78754
Matthew
Job Details: 07/23/2021
Arrived onsite for refrigerator making knocking noise. Upon inspection found no identifiable source of noise. Called tech line for assistance. Sealed system has been replaced and tech expressed different sounds are listed in normal operational noises in use and care guide. Unit is cooling properly. No recommended procedure to fix noise complaint. SR#7731324020. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Austin, TX 78745
Leonardo
Job Details: 07/23/2021
Arrived on site to test unit for unit not heating. Test unit and found element working as designed advised customer to use rinse aid to help unit dry better job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Round Rock, TX 78681
Tommy
Job Details: 07/23/2021
"Arrived onsite for ice maker clumping. Upon arrival found unit chute not making good connection, removed and adjusted. Unit is now operating as designed. Found meat drawer had damaged harness let customer know it could cause further issue