Near Harker Heights, TX 76548
Jonathan
Job Details: 06/26/2020
WASHER MAYTAG MVWX655DW1 Arrived on site for washer that keeps draining and won’t select a cycle. Inspected unit and work area. Removed consul and plug-in end. Found unit starting to drain immediately once plugged in. I removed the pressure hose and blew through it. Found it empty but the unit continued to drain. . ; ordrng 1 W11116592 (cntrl-elec)
Near San Marcos, TX 78666
Richard
Job Details: 06/26/2020
DRYER WHIRLPOOL WED4850HW0 Arrived onsite for the dryer not turning on. During testing found that the start switch is causing the issue. Ordering parts. Office to reschedule. ; ordrng 1 W11216550 (knob) and 1 WPW10446920 (switch-pts)
Near Austin, TX 78705
Luis
Job Details: 06/26/2020
REFRIGERATOR WHIRLPOOL WRT318FMDM05 Arrived on site for damaged door replaced damaged doors checked door seal good.
Near Kyle, TX 78640
Jacob
Job Details: 06/26/2020
WASHER WHIRLPOOL MVWB765FW4 "Arrived onsite for unit giving F5E2 error code.put unit in diagnostics mode. Got F5E2, F2E1. Cleared codes. Tested unit. Unit shut off during diagnostics test cycle. Tested wall outlet, getting 120v. Ordered parts. Rescheduled with customer ; ordrng 1 W11135391 (console) and 1 W11429620 (CONTROL ELEC)"
Near Austin, TX 78701
Eman J.
Job Details: 06/26/2020
WASHER WHIRLPOOL WFW560CHW0 Arrived onsite for washer front panel wiring not connected. Tested system. Found console faulty. Replaced console. Tested system. Everything works as designed. No water leaks at time of service.
Near Austin, TX 78734
Brandon
Job Details: 06/26/2020
DISHWASHER KITCHENAID KDTM354DSS5 "Arrived on site for customer complaint of unit leaking, I put unit into diagnostic mode and ran a test cycle with door off, found leak coming from float assembly. . ; ordrng 1 W10873429 (housing) and 1 WP8531743 (gasket) and 1 WPW10195036 (float assembly) and 1 WPW10195038 (nut)"
Near Temple, TX 76504
Al
Job Details: 06/26/2020
WASHER AMANA NTW4516FW1 "Arrived to inspect unit overfilling.Confirmed the complaint and calibrated the IUnit and unit still kept filling even on auto sensing.Cleared out the pressure tube by blowing into the tube.I even checked the tube at the tub and poked a hole to clear any debris.Tested the unit on normal , auto sensing and unit continued to fill.Ordering another control.; ordrng 1 W11124710 (MAIN CONTROL )"
Near Georgetown, TX 78633
Lou
Job Details: 06/26/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site to install previously diagnosed and ordered part. Due to the diffuser making a loud clicking noise when opening/closing, I removed and replaced the diffuser and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Round Rock, TX 78665
Cliff
Job Details: 06/26/2020
MICROWAVE KITCHENAID KMHC319ESS3 Was not able to fully Diagnose microwave today due to weight of unit and height of mounting. Office will need to reschedule appointment for two technicians.; ordrng 1 2TECHSNEEDED (2 TECHS NEEDED)
Near Canyon Lake, TX 78133
Richard
Job Details: 06/26/2020
DISHWASHER WHIRLPOOL MDB49449SHZ Arrived onsite for the dishwasher not working properly. Ran diagnostics and found that the drain pump did not drain the water out causing the issue. Replaced drain pump and dishwasher tested fine and no leaks detected. Complete
Near Round Rock, TX 78665
Cliff
Job Details: 06/26/2020
REFRIGERATOR FRIGIDAIRE LGUB2642LF3 Arrived on site to diagnose a refrigerator that is not cooling properly and building ice on the outside of the unit. Found all of ice on the rear of the refrigerator indicating failed insulation in unit. Insulation cannot be repaired and unit will need to be replaced.
Near Round Rock, TX 78665
Cliff
Job Details: 06/26/2020
DRYER WHIRLPOOL WED7500VW2 Arrived on site to install motor for dryer. Installed motor and tested unit. Found unit tumbling and blowing air but no heat. Heater will need to be replaced to complete repairs. ordrng 1 WP8182528 (element)
Near Austin, TX 78734
Brandon
Job Details: 06/26/2020
DRYER WHIRLPOOL MED8630HC "Arrived on site for customer complaint of dent in panel, found new panel was damaged, ordering new panel.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11203814 (PANEL)"
Near Manor, TX 78653
Scott
Job Details: 06/26/2020
WASHER WHIRLPOOL WTW4855HW1 Arrived on site for washer not starting . Units drain pump was running when plugged back in . Ran diagnostics no error codes . Did have latch click a couple times before finally latching . Replaced latch . Reran test wasn’t . All checked normal . No water leaks detected at time of service . Job complete .
Near Austin, TX 78759
Wesley
Job Details: 06/26/2020
DRYER MAYTAG MGD6630HC0 Arrived onsite for roller noise and repaired by using repair kit and correcting squeak. Unit is now operating as designed.
Near Canyon Lake, TX 78133
Richard
Job Details: 06/26/2020
REFRIGERATOR GE GSHS5KGXCCSS Arrived onsite for the refrigerator making a noise. Replaced water valve and tested. Noise is gone and no leaks detected. Complete
Near Temple, TX 76502
Al
Job Details: 06/26/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived to inspect door alignment issues.Checked leveling and confirmed the gasket met the cabinet on all 4 sides of the unit.Checked and corrected leveling.All water lines were dry at the time of service.Job complete
Near Austin, TX 78748
Jacob
Job Details: 06/26/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 Arrived onsite for unit not cooling in both compartments. Tested unit. Found that compressor is not staying on to keep unit cooling. Ordered parts. Rescheduled with customer. .; ordrng 1 W10873801 (start-dev) and 1 WPW10503278 (RF elect cont brd)
Near Leander, TX 78641
Lou
Job Details: 06/26/2020
WASHER WHIRLPOOL WTW8040DW3 "Arrived on site to inspect washer not draining. Upon further inspection, I drained the water m the unit then removed the drain pump and found some staples inside the pump area. I removed the debris and placed the pump back on the unit and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Pflugerville, TX 78660
Cliff
Job Details: 06/26/2020
REFRIGERATOR KITCHENAID KRFC704FPS03 Arrived on site to diagnose a refrigerator that is not cooling properly. Found freezer temperature average around 20° and fresh food section close to 70.
Near Austin, TX 78737
Kevin
Job Details: 06/26/2020
WASHER WHIRLPOOL MVWB835DW4 "Arrived on site and replaced console diagnosed on previous visit, after replacement all function has returned to washer. No water leaks detected at time of service, job complete"
Near Austin, TX 78704
Leonardo
Job Details: 06/26/2020
OVEN KITCHENAID KOST100ESS03 Arrived on site to test unit for door lock. Found unit not installed and found the whole door missing. Builder doesn’t know where door is. Job complete at this time can’t test unit with no power and no door.
Near Austin, TX 78733
Wesley
Job Details: 06/26/2020
DRYER WHIRLPOOL WGD8620HC1 Arrived on site and advised customer on design and specifications with dryer. Advised customer on use and care and normal sound expectations. Advised customer that due to blemish with the dryer drum we could replace drum. Customer wishes to have unit swapped.
Near Austin, TX 78704
Eman J.
Job Details: 06/26/2020
DISHWASHER WHIRLPOOL WDT720PADM1 Arrived onsite for dishwasher not washing. Tested system. Found pump and motor faulty. Replaced pump and pump and motor. Tested system. Everything works as designed. No water leaks at time of service. Job complete.
Near Austin, TX 78750
Kayman
Job Details: 06/26/2020
OVEN WHIRLPOOL CWE5800ACB Arrived onsite for oven no heat in upper oven section. I found the lower oven heating element functioning correctly. I accessed the back of the oven and tested the high limit switch. I found that half of the switch is showing open and the other half showing resistance indicating a faulty switch.
Near Manor, TX 78653
Scott
Job Details: 06/26/2020
WASHER WHIRLPOOL WTW4855HW1 Arrived on site for unit not spinning and just sitting in wash cycle . Ran diagnostics got long fill error . Found cold water supply valve was turned off . Ran diagnostic with water turned back on . All checked normal . No water leaks detected at time of service . Job complete .
Near Austin, TX 78701
Eman J.
Job Details: 06/26/2020
WASHER WHIRLPOOL WFW560CHW0 Arrived onsite for washer not working. Tested system. Found control and console faulty. Replaced control and console. Tested system. Everything works as designed. No water leaks at time of service. Job complete.
Near Temple, TX 76502
Al
Job Details: 06/26/2020
DRYER WHIRLPOOL WED4815EW1 Arrived to inspect dryer not heating.Confirmed the complaint and checked voltage at the outlet and outlet checked fine.Disassembled and checked the cutoff and element for continuity and element showed to be defective.Removed and replaced it.Reassembled and unit tested as designed and heated properly.Customer satisfied.Job complete
Near Austin, TX 78737
Leonardo
Job Details: 06/26/2020
COOKTOP KITCHENAID KGCS166GSS1 Arrived on site to test unit for left rear burner not coming on. Found bad valve
Near Leander, TX 78641
Lou
Job Details: 06/26/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site to install previously diagnosed and ordered parts. Due to the UI, RC evap harness & FC harness failures, I removed and replaced all three and cycled the power to the unit. The unit began to cool as designed. No water leaks observed during service, job completed."
Near Liberty Hill, TX 78642
James
Job Details: 06/26/2020
WASHER MAYTAG MHW6630HW0 Arrived on site and tested operation. Found leak coming from dispenser when filling. Unit will need new dispenser assembly to repair. ; ordrng 1 W11316600 (drawer)
Near Austin, TX 78747
Jacob
Job Details: 06/26/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived onsite for unit not drying well. Tested unit. Unit working as designed. Gave customer instruct on the unit for better drying results. No leaks at this time. Job complete
Near Leander, TX 78641
Lou
Job Details: 06/26/2020
WASHER WHIRLPOOL WTW8500DC5 "Arrived on site to inspect washer not agitating. Upon further inspection, I placed the unit in diagnostics show error code F7E5. Attempted to clear the code, but wouldn’t clear. I tested the unit and unit operated as designed except for agitate. I tilted the unit back and checked the previous replacement and found all work good. Following the tech sheet, I tested the main control at J4-1 & J4-7 and got no voltage output. I checked the unit for voltage and got 124V. When I went to replace the main control, I found that I had the wrong control, but in the right packaging. I advised the customer of the issue and am ordering another control and scheduled return service No water leaks observed during service. Returning tech will have all screened parts. ; ordrng 1 W11209420 (cntrl-elec)"
Near Leander, TX 78641
David S
Job Details: 06/26/2020
REFRIGERATOR KITCHENAID KSSC42QTS17 Arrived on site for ice dispenser not dispensing ice. I inspected the unit and work area. I found the motor attempting to turn and the handle broken on the ice bucket. After the ice melted a bit I was able to remove the ice bucket and found it full of a solid block of ice. I removed the ice and reattached the handle. I tested the impeller to make sure it spins freely. I reinstalled the ice bucket and tested the ice dispenser. It is now dispensing both cubed and crushed ice freely. I inspected the ice dispenser door to ensure it is closing properly and free of ice build up. The ice dispenser is no working and the handle is fixed on the ice bucket. Job complete now water leaks detected.
Near Leander, TX 78641
David S
Job Details: 06/26/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived on site for icemaker not producing ice and the water being warm. I inspected the unit and work. I put the unit into diagnostics mode. I ran the ice maker through an ice harvest and it cycled. I ran a thermistor test and the unit passed. I ran a fill test and the unit filled with water. I did a temp check in the freezer and found it at2 degrees. I replaced the ice maker. I inspected the fresh food side Reservoir for water not being cold. I found the air flow restricted on the middle shelf. I corrected the air flow restriction, and explained how the fridge cools to the customer. Job complete. No water leaks detected."
Near Canyon Lake, TX 78133
Richard
Job Details: 06/26/2020
REFRIGERATOR WHIRLPOOL WRT111SFDB04 Arrived onsite for the refrigerator fresh food section freezing. During testing found that the freezer temp control knob is missing the deflector causing cold air to constantly enter the refrigerator. Ordering parts and office to schedule ; ordrng 1 W10465177 (knob-therm) and 1 W10486828 (cover-evap) and 1 W11299027 (deflector)
Near Austin, TX 78724
Scott
Job Details: 06/26/2020
RANGE WHIRLPOOL WFE505W0JS0 Add on . Arrived on site and found range flashing f9 error code . Checked terminal block and found neutral white wire was live and red wire had no power . Informed construction manager to have electrician fix outlet . No other issues found at time of service . Job complete .
Near Bastrop, TX 78602
Andy
Job Details: 06/26/2020
WASHER WHIRLPOOL RTW4516FW2 "Arrived on site for washer making intermittent noise. Tested and inspected unit issues with agitator and gearcase. Ordering needed parts. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 285565 (agitator assy,comp) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10919003 (pump-water)"
Near Austin, TX 78723
Scott
Job Details: 06/26/2020
DISPOSAL WHIRLPOOL GC1000PE4 "Arrived on site for burning smell in disposal . Ran disposal and was making an unsalted noise . Replaced unit . Tested and found no water leaks at time of service . Apt office stated this was first tenant, quick pick of lease. Talked to MS. Job complete ."
Near Austin, TX 78735
Leonardo
Job Details: 06/26/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site to test unit for damaged seal where screw going in to secure unit to cabinet. Replaced seal test unit and unit test good job complete
Near Austin, TX 78729
David S
Job Details: 06/26/2020
WASHER MAYTAG MVWB765FW4 Arrived on site to install previous diagnosed parts. I gained access to the control and the lid lock assembly and I replaced both new. I ran the unit through a calibration and then a test cycle. The unit operated as designed. No water leaks detected. Job complete.
Near Austin, TX 78747
Leonardo
Job Details: 06/26/2020
OVEN WHIRLPOOL WFC310S0ES3 Arrived on site to replace board. Replaced board test unit and unit test good job complete heated oven to 350.
Near Austin, TX 78738
Brandon
Job Details: 06/26/2020
RANGE WHIRLPOOL KGCU467VSS01 "Arrived on site for customer complaint of some burners sparking after lit, found front center and right rear burner ignitors needed replacing as well as spark module. I replaced ignitors and module, had to replace ignitor on right rear again due to first one being faulty, unit tested good.
Near Georgetown, TX 78633
Paul
Job Details: 06/26/2020
REFRIGERATOR KENMORE 596.526732 (TG) Arrived on site for refrigerator ice maker leaking. Found the fill tube tip and ice maker funnel for ice maker clogged with ice causing water to flow directly into ice bucket and other areas of freezer. Cleared ice blockage and tested the ice maker. The unit works as designed. The fill valve shuts completely off and doesn’t leak. The customer stated the dispenser drips constantly. I found the dispenser valve weeping and the 5/16 quick disconnect fitting at the bottom of the FC door leaking. Both parts need to be replaced.; ordrng 1 12002193 (valve-inlt) and 1 WP2300868 (fitting)
Near Austin, TX 78744
Jacob
Job Details: 06/26/2020
WASHER ROPER RTW4516FW2 Arrived onsite for unit stuck draining. Tested unit. Found that control board was bad. Replaced control board. Tested unit. Unit test good. No leaks at this time. Job complete
Near Seguin, TX 78155
Noah D
Job Details: 06/26/2020
WASHER GE GTW460ASJ5WW Arrived on site to inspect and install motor in washer. Installed motor and moved over hardware. No problems found. Complete
Near Round Rock, TX 78681
Kayman
Job Details: 06/26/2020
WASHER MAYTAG MVWB835DW4 Arrived onsite to install missed part from last visit. As I was installing that part I noticed the rotor had rubbed against the floor again and was damaged. I found the washers feet were uneven and not extended all the way which would cause the rotor to rub. I went to the shop and grabbed a rotor. I replaced the rotor and lowered all the feet. The unit is working as designed. If the rubbing happens again it will need the suspension replaced. As of now no more work is needed job complete.
Near Leander, TX 78641
David S
Job Details: 06/26/2020
ICE MACHINE KITCHENAID KUIX505ESS2 Arrived on site to install previous diagnosed parts. I gained access to the control board and replaced with new. I gained access to the reed switch and replaced new. I reassembled the unit and powered it back on. Ran the unit through diagnostics and the Unit is operating as designed no water leaks detected job complete.
Near Round Rock, TX 78681
David
Job Details: 06/26/2020
REFRIGERATOR KITCHENAID KRSC703HPS00 "Arrived on site to diagnose refrigerator that was freezing up the evaporator Immediately after last repair performed. Called tech line and spoke to a Chris SR7728176831. Chris ha d,e check resistance on the coils for 3 way valve which were good at 47 ohms. For Evap to freeze up this fast the 3 way valve has to keep pouring Freon into the RC. Ordering 3 way valve and solenoid as well as compressor / drier for sealed system. Office to schedule return with sealed system tech and parts availability.; ordrng 1 W10779331 (compressor) and 1 W10913906 (coupler) and 1 W11429997 (3 WAY VALVE ASSEMBLY) and 1 WPW10143759 (dryer)"
Near Georgetown, TX 78633
Lou
Job Details: 06/26/2020
DISHWASHER THERMADOR DWHD650JFP/50 "Arrived on site to install previously diagnosed and ordered parts. Due to the door spring kits failing, I removed and replaced both door spring kits and test3d the unit. Unit operating as designed. No water leaks observed during service, job completed."
Near New Braunfels, TX 78130
Richard
Job Details: 06/26/2020
DRYER WHIRLPOOL WED4815EW1 Arrived onsite for the dryer not drying. During testing found that there is only 120 VAC going to the dryer. It needed 240VAC to work properly. Advised customer to call an electrician to repair. Complete
Near Austin, TX 78737
Leonardo
Job Details: 06/26/2020
RANGE WHIRLPOOL KGCU467VSS02 Arrived on site to replace orifice holder test unit and unit test good unit igniting right away job complete.
Near Spring Branch, TX 78070
Richard
Job Details: 06/26/2020
RANGE JENN-AIR W30400W Arrived onsite for the range not working. During testing found that error code F7 which means key pad shorted .
Near Manor, TX 78653
Andy
Job Details: 06/26/2020
WASHER WHIRLPOOL WTW7500GC2 Arrived on site for washer not operating properly. Tested and inspected unit and found all operations are normal. Instructed customer on use and care and practice for best performance. No water leaks present at time of service.
Near Dripping Springs, TX 78620
Kevin
Job Details: 06/26/2020
DRYER MAYTAG MED6230HW0 "Arrived on site and inspected dryer and found it is not heating, checked incoming power and found from L1 to neutral 120 V, from L2 to neutral 120 V, but measured from L1 to L2 found 0 V. Dryer is not heating because it is missing 120 V power at outlet will need to be corrected. Job complete"
Near Waco, TX 76708
Jonathan
Job Details: 06/26/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM00 Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced evaporator fan harness and tested unit. Unit is working as designed.
Near Bastrop, TX 78602
Andy
Job Details: 06/26/2020
MICROWAVE GE JVM3150DF1BB "Arrived on site for microwave not heating. Tested and inspected unit and found failed capacitor, diode and magnetron. Ordering needed part as well as associated parts in case needed. Office to schedule return trip. ; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 2 WB24X10180 (microwave primary sw)s and 1 WB24X10181 (switch monitor inter) and 1 WB27X10927 (microwave magnetron) and 1 WB27X11099 (fuse) and 1 WB27X11100 (thermostat) and 1 WB27X11134 (noise filter)"
Near Austin, TX 78746
Luis
Job Details: 06/26/2020
ICE MACHINE KITCHENAID KUID508ESS1 Arrived on site for thin and no ice. Found weak water flow to pan with filter removed diagnosed a defective water valve. Installed a new water valve ran diagnostics good water low to pan.
Near Killeen, TX 76541
Jonathan
Job Details: 06/26/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Arrived on site for refrigerator that is not cooling in either section. Inspected unit and work area.
Near Temple, TX 76504
Jonathan
Job Details: 06/26/2020
FREEZER WHIRLPOOL WRS321SDHZ04 "Arrived on site for refrigerator that wasn’t cooling and operator or freezer sections and had Brassfield up on the evaporator. Inspected unit and work area. Tested unit in diagnostics and tested the thermistors, evaporator fan, and heat circuit. All checked good. I called Techline and spoke to Sterling SR# 7728178268. He had me run checks on the resistance values on the thermistors and found no issue with that. He advised the only thing left would be a control board but said that both main control and UI boards could cause the problem, so to replace them both. Replaced both parts and unit is working as designed. Call complete."
Near Leander, TX 78641
Lou
Job Details: 06/26/2020
MICROWAVE WHIRLPOOL WMH32519HZ3 "Arrived on site to install previously diagnosed and ordered parts. Due to the damper rattling loudly, I removed and replaced the adaptor and damper and tested. Damper is much quieter and customer is good with the noise. Job completed."
Near Austin, TX 78717
Kayman
Job Details: 06/26/2020
REFRIGERATOR LG LMXS27626S
Near Liberty Hill, TX 78642
Jonathan
Job Details: 06/26/2020
DISHWASHER WHIRLPOOL KDTE234GPS0 "Arrived on site for dishwasher not having power. Inspected unit and work area. Traced voltage from outlet to junction box. Found unit was wired incorrectly, corrected wire in junction box. Performed diagnostics mode and monitored test operation. All tested good, no water leaks detected."
Near Wimberley, TX 78676
Robert
Job Details: 06/26/2020
REFRIGERATOR WHIRLPOOL WRS325SDHB00 Arrived on job for complaints of freezing temperature in refrigerator section. Called tech line 7728175133. Replace main control.
Near Austin, TX 78746
Luis
Job Details: 06/26/2020
REFRIGERATOR KITCHENAID KSSS42MHX00 "Arrived on site for loud noise and cooling compliant. Found ice stuck in fill cup on icemaker causing water to leak from icemaker and build up around fan blade. Removed obstruction in icemaker,ran fill test good no leaks,ran unit through a forced defrost to remove ice build up"
Near Austin, TX 78746
Wesley
Job Details: 06/26/2020
DISHWASHER WHIRLPOOL KDTE704DSS0 Arrived onsite and spoke with CS to discuss ongoing issue. Discovered vent fan to be shorted and causing load short cycling. By passed vent fan. In event of CB prescreen vent van.
Near Hutto, TX 78634
Cliff
Job Details: 06/26/2020
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Arrived on site to diagnose a refrigerator with a leaking icemaker. Tested unit and found waterline kinked behind unit preventing proper flow through fill tube. Corrected waterline issue and found all is not working properly. No leaks were found after services were performed.
Near Austin, TX 78729
David S
Job Details: 06/26/2020
WASHER MAYTAG MVWB765FW0 "Arrived on site for washer not filing properly. I inspected the unit and work area. I found the washer failing the water level sensor validation. I gained access to the control and cleared the air level sensor. I also replaced the main control. I ran the unit through a calibration cycle and a diagnostics cycle. The unit operated as designed, no water leaks detected. Job complete."
Near Cedar Park, TX 78613
David S
Job Details: 06/26/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on sit for freezer not cooling. I inspected the unit and work area. I found ice build up on the freezer evaporator, I found no ice build on the fresh food evaporator. I checked all thermistor and they check good. I ran test 38 and forced a defrost the unit started to defrost and the heating element came on. We will have to replace the control UI and the freezer evap motor harness W11109595. I replaced the control UI. We will return Wednesday 7/1/2020 with the evap motor harness W11109595 to replace. No water leaks detected at this time. Will need to check the drain tube on return visit. Ordering evap harness W11109595, and CNOTE authorization.; ordrng 1 CNOTE (AUTHORIZATION ) and 1 W11109595 (motor-evap)"
Near Leander, TX 78641
Lou
Job Details: 06/26/2020
MICROWAVE JENN-AIR JMC3415ES01 "Arrived on site to inspect microwave door won’t open. Upon further inspection, I found the unit to be a built in and when I opened the door all the way it made a popping noise. I found that the bottom left corner of the door is grabbing the trim. I attempted to adjust the door by adjusting the top hinge and retested and was able to get the popping he to stop but the bottom left corner continues to rub the trim. Looking at the trim and unit, the trim is off just a hair at the top right corner. Customer also advised that there is a condensation stain on the glass. I found an oval shaped stain on the interior side of the inner glass. I contacted the office SC, and they advised that from the previous service call for the condensation, the door is not covered; it’s considered cosmetic as it does not interfere with cooking. I advised the customer that I have attempted to adjust the door and there’s no further repairs to be made on the unit and that they would
Near Austin, TX 78729
David S
Job Details: 06/26/2020
REFRIGERATOR KITCHENAID KRSC503ESS01 "Arrived on site to install previous diagnosed parts. I replaced the UI with a new one, and I replaced the fresh food evap thermistor with new. I reassembled the unit and tested all thermistor, all tested good. I forced a defrost through test 38, and the heating element came on. Unit is operating as designed. No water leaks detected."
Near Spicewood, TX 78669
Brandon
Job Details: 06/26/2020
ICE MACHINE KITCHENAID KUIS155HLS2 "Arrived on site to replace drain pump, unit tested good,
Near New Braunfels, TX 78132
Richard
Job Details: 06/26/2020
OVEN WHIRLPOOL KEBC278KSS03
Near Austin, TX 78744
Luis
Job Details: 06/26/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site for no ice. Unable to run force harvest diagnosed a defective icemaker. Replaced icemaker,ran harvest,icemaker passed and filled with water."
Near Hutto, TX 78634
Cliff
Job Details: 06/26/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on site to diagnose a refrigerator that is not dispensing ice. Tested unit and found motor not operational. Replaced dispenser motor and found no change. Controls and UI will be needed to complete repair. Also ordering another motor in case needed.; ordrng 1 W11043763 (cntrl-elec) and 1 W11284720 (UI) and 1 WPW10317991 (motor)
Near Austin, TX 78741
Jacob
Job Details: 06/26/2020
WASHER WHIRLPOOL WTW5000DW1 Arrived onsite for unit making loud noise. Tested unit. Hear loud noises. Tried to take off bolt for wash plate. Bolt is seized up and could not be removed. Ordered parts. Requested 2MAN and 2HR. Rescheduled with customer ; ordrng 1 REQUEST (2MAN) and 1 REQUEST (2HR) and 1 W10752187 (screw) and 1 W10752719 (basket) and 1 W11219115 (TUB-OUTER) and 1 WP8533928 (screw) and 7 WP8533953 (screw)s and 1 WPW10215093 (FILTER)
Near Austin, TX 78723
Eman J.
Job Details: 06/26/2020
REFRIGERATOR KITCHENAID KRSF505ESS01 Arrived onsite to install previous diagnosed parts. Defrosted customer refrigerator. Replaced thermistor kit and fan scroll. Tested system. Everything works as designed. No water leaks at time of service
Near Canyon Lake, TX 78130
Noah D
Job Details: 06/26/2020
DRYER WHIRLPOOL WED5620HW1 "Arrived on site to inspect dryer for loud noises and console issues, upon inspection found the motor and wheel making noise, replaced motor, idler wheel, console and wheel. All parts replaced and tested for problems. Complete"
Near Austin, TX 78757
David
Job Details: 06/26/2020
WASHER KENMORE 110.2110201 "Arrived on site to diagnose washer that was walking and banging when in use with more then a light load. Performs diagnostic on unit. Only error code found was off balance. Ran unit and could not see any unusual behavior with it. Rotating assembly parts aLl feel good, no loud bearing noise. Recommended we replace suspension rods due to age of unit and slightly extra springiness.
Near Austin, TX 78737
Kevin
Job Details: 06/26/2020
REFRIGERATOR FRIGIDAIRE FKCH17F7HWC "Arrived on site and inspected freezer found water dripping from heat exchanger, heat exchanger has insulation foam around it that is collecting water. Spoke with LM who recommended removing insulation entirely and ensuring that The lowest point of the copper tubing is above drain pan. Water should no longer sit against tube.
Near Manor, TX 78653
Andy
Job Details: 06/26/2020
WASHER WHIRLPOOL MVWX655DW2 Arrived on site to install previously diagnosed control. Removed failed part and replaced with new with some but little improvement. Tested and inspected unit and found faileddrain pump and broken wire going to drain pump. Ordering needed parts. Office to schedule return trip. No water leaks present at time of service. Left unit unplugged and advised customer not to use.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11255099 (HARNESS ) and 1 W11399437 (DRAIN PUMP )
Near Spicewood, TX 78669
Brandon
Job Details: 06/26/2020
REFRIGERATOR KITCHENAID KRFC704FBS00 "Arrived on site for customer complaint of unit not making ice and not dispensing, found frozen ice in fill tube, and ice build up between auger shaft and ice bin. I removed frozen ice and ice build up, ice maker, valve, ice fan motor, and 0 degrees in ice bin section, tested good. If problem continues will need fill tube."
Near Austin, TX 78725
Eman J.
Job Details: 06/26/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived onsite for refrigerator freezer frosting up. Tested system. Found no thermistor faulty. Ordering thermistor WPW10384183.. ; ordrng 1 WPW10384183 (thermistor)
Near Lakeway, TX 78734
Luis
Job Details: 06/26/2020
REFRIGERATOR JENN-AIR JS42PPDUDE01 Arrived on site for a defective kickplate. Installed correct kickplate whirlpool sent customer tested operation unit working as designed.
Near Cedar Park, TX 78613
Kayman
Job Details: 06/26/2020
REFRIGERATOR WHIRLPOOL WRF989SDAM02 Arrived onsite for refrigerator ice maker not dispensing. Upon inspection I found the UI slightly dimmed on one side and not respond correctly to touch commands. I replaced the UI and it is now fully lit. But it is still intermittently not dispensing indicating a pad issue. I got it to dispense but the separator stayed open. Unit will need pad assembly replaced and separator. Ordering separator (WPW10291704) pad (WPW10420671). Office for AUTHO on parts needed. ; ordrng 1 WPW10291704 (door-ice)
Near Austin, TX 78746
Wesley
Job Details: 06/26/2020
REFRIGERATOR KITCHENAID KRSC503ESS01
Near Hutto, TX 78634
Kayman
Job Details: 06/26/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite for scratched oven handle. I found the scratch replaced the handle and unit is working as designed. Job complete.
Near Burnet, TX 78611
James
Job Details: 06/26/2020
COOKTOP KITCHENAID KICU509XSS00 Arrived on site and tested operation. Found f47 on right side burners. Found right side of module has failed. Unit will need new module to repair. ; schdld next appmnt
Near Pflugerville, TX 78660
Cliff
Job Details: 06/26/2020
REFRIGERATOR KITCHENAID KBFS20EVMS13 Arrived on site to diagnose a refrigerator that is not cooling. Tested unit and found no refrigerant in the system indicating a leak.
Near Austin, TX 78717
Kayman
Job Details: 06/26/2020
RANGE WHIRLPOOL WEG745H0FS0 Arrived onsite for scratched panel on oven/range. Replaced panel. Unit is working as designed. Job complete.
Near Canyon Lake, TX 78133
Robert
Job Details: 06/26/2020
REFRIGERATOR WHIRLPOOL WRF540CWHZ02 Arrived on job for complaints of not cooling. Removed back and found oil leaking spoke to CS and recommended ordering compressor. Will need SS TEC.; ordrng 1 W10507884 (compressor)
Near Pflugerville, TX 78660
Cliff
Job Details: 06/26/2020
RANGE WHIRLPOOL WFC310S0ES3 Arrived on site to replace door hinge for range. Replace part and tested unit. Found all is functioning properly at this time.
Near Austin, TX 78750
Kayman
Job Details: 06/26/2020
REFRIGERATOR WHIRLPOOL WRT134TFDW00 Arrived onsite for gasket failure. Installed gaskets unit is working as designed. Job complete.
Near Austin, TX 78749
Jacob
Job Details: 06/26/2020
REFRIGERATOR WHIRLPOOL WRF535SWBM00 Arrived onsite for unit not making ice. Tested unit. Found that ice maker was not making ice. ordrng 1 W10884390 (icemaker)
Near Dripping Springs, TX 78620
Robert
Job Details: 06/26/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived on job to replace extension. Removed ice from refrigerator drain. Removed extension and found blockage. Replaced extension with new. No leaks detected at time of service.
Near Wimberley, TX 78676
Robert
Job Details: 06/26/2020
MICROWAVE FRIGIDAIRE FGMV176NTF "Arrived on job for complaints of no power. Found fuse open. Replaced fuse microwave powered on. Ran test for heating, fans and lights."
Near Austin, TX 78758
Wesley
Job Details: 06/26/2020
WASHER WHIRLPOOL WFW560CHW0 Arrived onsite and corrected UI failure by replacing UI with DZ. Unit is now operating as designed.
Near Austin, TX 78758
David
Job Details: 06/26/2020
WASHER WHIRLPOOL WFW560CHW0 Arrived on site to diagnose leaking washer. Performed diagnostic On unit. Customer also informed me it leaks later in the cycle and not immediately, and they see it in the front. Found leak coming from the dispenser, leaving a water and soap trail down the front of unit and on floor. Ordering new dispenser and 2 man job due to stacked units. Office to schedule return for 2 man. ; ordrng 1 2MAN (2MAN JOB) and 1 W11318755 (drawer)"
Near Austin, TX 78737
Kevin
Job Details: 06/26/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site and found oven is not hooked up to Wi-Fi per service pointer necessary to receive updates. Assisted customer to correct issue and confirmed oven is heating properly, job complete"
Near Austin, TX 78736
Kevin
Job Details: 06/26/2020
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site for washer making a squeaking noise, could not duplicate noise and washer is stacked with dryer. Will need two technicians to diagnose further. Washer call should be scheduled along with dryer. Squeaking noise may be due to springs moving when tub is getting up to speed during the spin cycle.; ordrng 1 W11316255 (VALVE) and 1 W11316256 (VALVE) and 1 W11316609 (DRAIN PUMP ) and 1 W11318806 (METERING PUMP)"