We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Taylor, TX 76574
Cliff
Job Details: 10/17/2022
Arrived on site to diagnose a dishwasher that is not cycling properly. Found circ pump locked up and replaced it. New pump is defective and will need to be reordered. Pump in unit is the defective part and will need to be returned after repair. ; ordrng 1 W11416363 (Pump)
We serviced a
KITCHENAID ICE MACHINE
Model KUID308HPS01
Near Austin, TX 78703
Wesley
Job Details: 10/17/2022
Arrived onsite and found unit had formed an excellent ice sheet but had dried up the water reservoir. And was continuing to pump dry. Determined all functions operating as designed in diagnostics. Returning with recirculating pump to repair the water level issue. ;
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Andice, TX 78628
Kimo
Job Details: 10/17/2022
Arrived onsite for a rang oven that is not heating. Upon inspection I found that the glow ignitor was not coming on I checked voltage going to the ignitor and found 120v then I checked the ignitor itself and found that it showed open. I retuning with the ignitor and valve.
We serviced a
WHIRLPOOL OVEN
Model JGRP536HL01
Near Austin, TX 78731
Paul
Job Details: 10/17/2022
Arrived onsite for a range with the oven leaking hot air from the top and left side of the door. I tested the oven and confirmed the customers complaint. I found the door hinges bent and they need to be replaced. Ordering W11568813 hinge right and W11568941 hinge left. RS for Friday 10/21.; ordrng 1 W11568813 (Hinge-Right) and 1 W11568941 (Hinge-Left)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Leander, TX 78641
Kimo
Job Details: 10/17/2022
Arrived onsite for refrigerator the is not designed ice. Upon inspection I found that the coupling was broken. I check the the motor was still operating and the ice maker was still producing ice and found all good. I am ordering 1x coupling and the seal to go along with it. Office to reschedule.; ordrng 1 WP2220458 (COUPLING) and 1 WP2198628 (SEAL)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Bastrop, TX 78602
Joe Z
Job Details: 10/17/2022
Arrived onsite for unit making noise in FC. Upon arrival unit is powered on. Could not duplicate noise. Customer provided recording. Recording of noise is coming from evaporator fan. Called techline for assistance. Share noise recording with techline. Tech recommended replacement of control due to intermittent defrost issues and noise coming from evaporator fanSr# 7734838294. Ordering control and evaporator fan . Office to reschedule ; ordrng 1 WP2315549 (Evaporator fan) and 1 W11203924 (Control)
We serviced a
WHIRLPOOL MICROWAVE
Model GT4175SPS2
Near Austin, TX 78732
Paul
Job Details: 10/17/2022
Arrived onsite to install previous diagnosed parts. I was not sent with the parts that DS ordered. I called the office and spoke with Jordan. Jordan is going to find out where the parts are.
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS01
Near Liberty Hill, TX 78642
Kimo
Job Details: 10/17/2022
Arrived onsite to install previously diagnosed part. Upon arrival I installed new light and tested unit and found unit operating as designed. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV00
Near San Marcos, TX 78666
Andrey
Job Details: 10/14/2022
"Arrived on site to test unit for door fallen off, tested unit RC door fell off due to bottom hinge housing completely broken, will need new RC door to fix issue, ordering door, office To get approval and reschedule; ordrng 1 LW11038910 (RC door)"
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Harker Heights, TX 76548
David Z
Job Details: 10/14/2022
Arrived on site to install new control to resolve failed DOA control. Replaced control and tested unit. Verified proper operation and no longer stuck in drain loop. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Austin, TX 78754
Joe Z
Job Details: 10/14/2022
"Arrived onsite for temperatures too high in Fc and RC. Upon arrival unit is plugged in, but away from the wall and cabinet. RC temp is at 38 degrees and FC is at 8 degrees. Customer stated that several hours prior to my arrival. He removed rear and front panel and cleared lots of lint and dirt build up from condenser coil. I reset the thermostat to recommended settings for FC and RC. Ran diagnostics and all thermistor test passed and fans, compressor and all other components are operating correctly. Monitored temps . Getting 38 degrees in RC and 5 Degrees in FC. Not finding temperature issues at this time. Customer will monitor unit and call us back if needed. Job complete"
We serviced a
WHIRLPOOL RANGE
Model KFGC558JSS01
Near Lakeway, TX 78734
Leonardo
Job Details: 10/14/2022
Arrived on site to replace console. Customer inspected console and found scratches on left side. Will order new console office to reschedule ; ordrng 1 W11402036 (Console)
We serviced a
KENMORE DRYER
Model 110.695228
Near Georgetown, TX 78633
Lou
Job Details: 10/14/2022
"Arrived on site to inspect dryer not operating. Upon further inspection, I found the interior drum light comes on when opening the door. Closed the door and tested the unit and it failed to start. I tested the door switch and I found the switch broken, but was making enough contact to turn the light off but not start the unit. Also while it had the lid raised, I found the ground wire not connected at the back of the unit (photo). I corrected the wiring harness at the terminal block (photo). I removed and replaced the door switch and retested and unit is operating. No lint observed during service, job completed."
We serviced a
KENMORE WASHER
Model 796.41783.710
Near Georgetown, TX 78628
Kimo
Job Details: 10/14/2022
Arrived onsite for washer that is filling with water when not in use. Upon arrival I the unit and found that the inlet valve where weeping. I installed new valves and tested the unit and found unit operating as designed no leaks
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Manor, TX 78653
Matthew
Job Details: 10/14/2022
Arrived onsite to replace faulty console. Upon unpacking new console found it was incorrect. Need to re order stainless console. ; ordrng 1 W11600321 (Console stainless)
We serviced a
LG WASHER
Model WT1901CW
Near Georgetown, TX 78626
Maurice R
Job Details: 10/14/2022
The wash plate bolt came out of gear case. Re installed the wash plate ran the unit in spin mode up to 1200 rpm and the wash plate never came undone. The unit is working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Manor, TX 78653
Matthew
Job Details: 10/14/2022
"Arrived onsite for refrigerator not cooling in either section. Upon arrival inspected unit. Found compressor not powering on and could not hear condenser fan. Pulled unit for inspection. Found manufacturer rubber pad caught in between fan blades. Inverter had condensation throughout. Appears fan stopped, and cussed compressor to overheat and shorted the inverter. Checked windings and all were good. Checked each pin to compressor and was OL. Ordering inverter. Office to reschedule ; O-emld tckt"
We serviced a
WHIRLPOOL DISHWASHER
Model KDPM704KPS
Near Johnson City, TX 78636
Leonardo
Job Details: 10/14/2022
Arrived on site to test unit for dented panel. Ordering new panel office to reschedule ; ordrng 1 W11416785 (Panel)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Cedar Park, TX 78613
David S
Job Details: 10/14/2022
"Arrived on site to install previous diagnose parts. I gained access to the drain tube and cleared it, I cleaned the condenser. I gained access to the pantry harness and replaced it with new, I added some heat shrink wrap to the areas that commonly break on the harness. I installed a anew drain pan and Installed shims to prevent it from bowing upwards again.
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GL
Near Austin, TX 78731
Wesley
Job Details: 10/14/2022
"Arrived onsite for leaking dishwasher and found unit leaking from crack in tub seam. Ordering tub to repair, advised against using the dishwasher before tub has been replaced. Office to reschedule. ; ordrng 1 WPW10681514 (Tub)"
We serviced a
MAYTAG REFRIGERATOR
Model PSD2350DRW
Near Dale, TX 78616
Andrew
Job Details: 10/14/2022
"Arrived on site to test unit for leaking from underneath. Found FC had ice sheet formed on bottom of FC linear. Found drain tube completely restricted. Removed restriction and removed ice build up, tested unit and now working as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Georgetown, TX 78626
Maurice R
Job Details: 10/14/2022
"Arrived onsite for previously diagnosed parts. Installed parts, tested unit in diagnostics mode and the arm is working as designed. The last step of the diagnostics mode there is a clicking noise as it is draining the unit. Sounds like drain pump is having a issue. Ordering pump.; ordrng 1 Researchdrainpump (Marcones is down can not order pump.Part list #W11035709)"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Austin, TX 78744
Matthew
Job Details: 10/14/2022
Arrived onsite for oven not heating and light staying on. Upon arrival inspected unit. Found latch assembly not functioning. Switches will not engage/disengage. The control then senses the door as open and will not heat. Ordering Latch assembly. Customer also having connectivity issues for WiFi. Has tried troubleshooting but cannot connect. Bringing back UI console. May need to contact WiFi team or tech line if still having issues. Recommend 2 hr. ; ordrng 1 W10883049 (Latch) and 1 2hr (2hr)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Woodway, TX 76712
Jonathan M
Job Details: 10/14/2022
Arrived on site for a refrigerator that is not cooling the refrigerator section. Inspected unit and work area. Did confirm the customers complaint and found the refrigerator at 53?F. Check the freezer and found evidence of a defrost issue. Ran unit through diagnostics and found an open defrost sensor. Found the defrost sensor covered in ice. Ordering the evaporator fan assembly and returning with the control. The office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11578030 (Evaporator fan assembly)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near San Marcos, TX 78666
Andrew
Job Details: 10/14/2022
Arrived on site and replaced previously diagnosed valve assembly. Unit is now working as designed. Advised customer to have some sort of filtration system issue will happen again. Also advised cant guarantee whirlpool would continue replacing valve as it is not an issue with machine but with water supply. Took pic of calcium after purged lines. No leaks detected. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Austin, TX 78723
Matthew
Job Details: 10/14/2022
Arrived onsite to replace parts designated by techline. Removed fan from equation and did not change anything. Replaced UI and control and compressor tried running but only rattled loudly for about 10-15 seconds. Called tech line for assistance. Tech diagnosed a bad compressor. Recommended replacing inverter and compressor at the same time. provided SR 7734235126. Office to reschedule ; ordrng 1 W11455472 (Compressor) and 1 W11320585 (Inverter) and 1 WPW10143759 (Dryer) and 1 W11506635 (Access valve) and 1 R600kit (R600 kit) and 1 Nitrogen (Nitrogen)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Hutto, TX 78634
Cliff
Job Details: 10/14/2022
Arrived on site to replace previously ordered parts for refrigerator. Upon inspecting part found gasket damaged at corner and it will need to be reordere; ordrng 1 W10846057 (Gasket)
We serviced a
WHIRLPOOL RANGE
Model WFE540H0ES1
Near Dripping Springs, TX 78620
Leonardo
Job Details: 10/14/2022
Arrived on site to replace harness and control board and had already replaced the bake element test unit and unit heating correctly job complete.
We serviced a
MAYTAG WASHER
Model MVWB765FW0
Near Hutto, TX 78634
Cliff
Job Details: 10/14/2022
Arrived on site to diagnose a washer that is not cycling properly. Found control shorted and replaced it. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Austin, TX 78741
Scott
Job Details: 10/14/2022
"Arrived on site for UI not responding . Powered unit up and only giving UI error code . Not responding to any commands . Unit need minimum new UI, possibly control and valve due to debris build up in valve . Job complete"
We serviced a
WHIRLPOOL ICE MACHINE
Model WUI95X15HZ00
Near Georgetown, TX 78626
Gerry C
Job Details: 10/14/2022
"Arrived to inspect ice production issue. I found the unit had good cooling, but it would not fill in service test mode. The filter head had failed due to use of aftermarket filtration and after replacement, the issue was resolved. During testing I found debris within the reservoir and removed it, further testing revealed some of the debris had been drawn into the circulation pump impeller and after removal, poor flow and intermittent operation was corrected; used 1 W11266112 (Filter Head) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near San Marcos, TX 78666
Andrew
Job Details: 10/14/2022
"Arrived on site to test unit for not washing properly. Found wash motor was seized. Replaced sump assembly, unit working as designed. No leaks detected.
We serviced a
WHIRLPOOL FREEZER
Model KSCS25INSS02
Near Austin, TX 78748
Kevin
Job Details: 10/14/2022
"Arrived on site and inspected refrigerator and found ice door has fallen off. Inspected freezer door and found right hand side mounting point is broken, Ice door can no longer be attached to the freezer door and cannot be repaired.
We serviced a
WHIRLPOOL OVEN
Model KOST100ESS01
Near Austin, TX 78759
Wesley
Job Details: 10/14/2022
Arrived onsite for partial ui failure. F1e0 bake and broil and convect buttons not working. Power cycled and unplugged and inspected ui for damage. Resecured harness and and ground wire and turned power back on after 5 minutes. Unit is now operating as designed. Cleared error codes.
We serviced a
WHIRLPOOL MICROWAVE
Model YWMH76719CS0
Near Granger, TX 76530
Vincent
Job Details: 10/14/2022
"Arrived on site for microwave, inspected unit and work area. CX complaint was unit not registering door closed. Inspected unit and found the interlocks getting stuck. Replaced interlocks and tested, unit is now operating as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS0
Near Dripping Springs, TX 78620
Leonardo
Job Details: 10/14/2022
Arrived on site to test unit for no power. Test unit and found no power at outlet. Turned breaker back on test unit and unit test good job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW9150WW02
Near Austin, TX 78704
Joe Z
Job Details: 10/14/2022
Arrived onsite for unit not draining. Upon arrival no one was home . Tenant gave me access. Found basket with water. Had to clear all water with vacuum. Removed panel to gain access to drain pump. Found lots of debris clogging drain. Removed debris and test unit. Unit now operates as designed. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL VENTHOOD
Model KWVU205YBA0
Near Lakeway, TX 78734
Leonardo
Job Details: 10/14/2022
Arrived on site to test unit for fan not turning on. Test unit and found fan motor humming so its getting power but motor is stuck. Will need new motor
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS00
Near Austin, TX 78744
Matthew
Job Details: 10/14/2022
Arrived on-site to replace ice box fan. Replaced fan and ran test. Fan now energizing. Unit is functioning properly. Instructed customer on proper door closing due to some frost buildup on food product. Job complete.
We serviced a
GE REFRIGERATOR
Model PVD28BYNBFS
Near Salado, TX 76571
Vincent
Job Details: 10/14/2022
"Arrived on site for refrigerator, inspected unit and work area. CX complaint was freezer door not align correctly and water line not hooked up. Reinstalled the rails and timed them correctly and hooked the water supply line. No leaks where present at the time of service. Job completed.
We serviced a
KENMORE WASHER
Model 110.2813241
Near Georgetown, TX 78633
Lou
Job Details: 10/14/2022
"Arrived on site to inspect washer leaking water. Upon further inspection, I placed the unit in diagnostics showing error code F3E2-water temp sensor. Cleared the code and continued with testing. I removed the control panel to inspect the valve and during testing of the valve, I found water leaking from around the sensor molex connector (photos). I removed and replaced the valve from my van stock (W11165546 ) and retested and unit is operating as designed. No water leaks observed at the end of service, job completed."
We serviced a
LG WASHER
Model WM2277HW
Near Round Rock, TX 78665
Cliff
Job Details: 10/14/2022
Arrived on site to diagnose a washer that is not draining. Found drain pump failed and replaced it. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
We serviced a
KENMORE REFRIGERATOR
Model 106.642394
Near Austin, TX 78733
Luis
Job Details: 10/14/2022
"Arrived on site diagnosed a frozen drain,removed ice build up,flushed drain water drain as designed.
We serviced a
KITCHENAID RANGE
Model KSGG700ESS2
Near Austin, TX 78756
Wesley
Job Details: 10/14/2022
Arrived onsite for popping sound and was able to determine the popping was from water on the way to boiling in the pot based on replication onsite and a video. Was able to clean the ignition orifice in second burner. Unit is now operating as designed.
We serviced a
LG WASHER
Model WM4270HWA
Near Salado, TX 76571
Vincent
Job Details: 10/14/2022
"Arrived on site for washer, inspected unit and work area. CX complaint was unit not working and LE code for stuck motor. Inspected unit and found motor getting stuck and making loud noises. I tested voltages and ohm the stator and they looked good. In order to proceed with more diagnosing we would have to replace the stator motor and the main control. CX would like to talk talk to it to her extended warranty and make a decision. No leaks where present.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHW00
Near Georgetown, TX 78633
Lou
Job Details: 10/14/2022
"Arrived on site to install previously diagnosed and ordered part. Due to the water dispenser tubing cracking and leaking, I removed and replaced the tubing and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS00
Near San Marcos, TX 78666
Andrey
Job Details: 10/14/2022
"Arrived on site to test unit for not operating properly, cycled power on unit , tested all components tested good in diagnostics, preheated oven with no issues
We serviced a
WHIRLPOOL DRYER
Model WGD9470WW2
Near Austin, TX 78748
Scott
Job Details: 10/14/2022
Arrived on site for dryer having a kerosene smell. Ran dryer and couldnt duplicate smell. Took panel off and for about 30 min used gas meter in several locations . No signs of leaks . Air flow is normal. Good flame pattern . Cleaned lint out of unit . All checks normal. Couldnt duplicate any errors. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Luling, TX 78648
Andrey
Job Details: 10/14/2022
"Arrived on site to test unit for no ice production, tested unit found ice bin full of ice, customer stated that after when the unit it would not produce any ice for 2 day and then it started and has been making Ice since, stated to customer that it is normal operation, ice production usually starts 24-48 hours after unit has been plugged in, ran diagnostics, completed harvest and filled with water, unit is running as designed no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS00
Near Cedar Park, TX 78613
Paul
Job Details: 10/14/2022
"Arrived on site for refrigerator, inspected unit and work area. CX complaint is that unit does not cool properly. Retrieved temps at 13? in the FC section. Inspected unit and found RC evap in a block of ice. WP had a service pointer for the control software needing to be updated. Ran service test 128 and it was reading 600. Unit had original RC evap cover and needed to be replaced. Drain tube needed to be cleared and air gap sealed up beneath the refrigerator. Replaced control board, sealed drain tube air gap, cleared drain tube, replace RC evap cover, and steamed ice off of evap. Leveled legs. No water leaks present during service. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ
Near Austin, TX 78727
David S
Job Details: 10/14/2022
"Arrived on site for whirlpool dishwasher not cleaning the dishes. I put the unit into diagnostics and found fault code F4e3 washer motor not working. I tested resistance to the motor and found it open. I ran a diagnostics cycle and found the wash motor not activating.
We serviced a
WHIRLPOOL VENTHOOD
Model UXL6036YSS
Near Leander, TX 78641
Kimo
Job Details: 10/14/2022
Arrived onsite to install previously diagnosed part. Upon arrival I installed new blower motor/fan and tested unit and found unit operating as designed. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Georgetown, TX 78633
Lou
Job Details: 10/14/2022
"Arrived on site to inspect dryer not sitting level and tilting back towards the back left corner. Upon further inspection, I was servicing the washer and leaned against the dryer and found it off balanced or not level. I found the leveling feet were not leveled and the back left leg was damaged. Using parts from the my van stock (W11025920), I replaced the damaged feet and leveled the unit. Customer requested that I change the door opening direction. Due to the unit being out of its 30 day cosmetic warranty, I removed the door and switched the hinges and strike/catch assemblies and re-installed the door and tested. Unit is operating as designed. No lint observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model MDB9959SKZ0
Near Austin, TX 78757
Wesley
Job Details: 10/14/2022
"Arrived onsite for dishwasher not operating and found suds leak had caused the overfill sensor to trip. Corrected issue and tested, unit is now operating as designed without a leak."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS03
Near Lakeway, TX 78738
Kevin
Job Details: 10/14/2022
"Arrived on site and this time evaporator cover in freezer will release, found the front thermistor is not attached to anything it is just sitting loose on top of the evaporator, took a picture. Replaced thermistor harness and removed all frost buildup with steamer. Also found a crack in the liner plastic in front of the drain. Drain is still working though. Confirmed defrost is working with test 89 and confirmed test 128 is 700. Job complete"
We serviced a
WHIRLPOOL DRYER
Model WED7120HW2
Near San Marcos, TX 78666
Andrey
Job Details: 10/14/2022
"Arrived on site to replace previously diagnosed motor, replaced motor, tested unit, unit now running as designed, job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5300SQ0
Near Leander, TX 78641
Kimo
Job Details: 10/14/2022
Arrived onsite for to install properly diagnosed parts. Upon arrival I installed new cam and tested unit and and found unit operating as designed. Job complete no leaks
We serviced a
KITCHENAID OVEN
Model KOSE500ESS05
Near Georgetown, TX 78633
Lou
Job Details: 10/14/2022
"Arrived on site to inspect wall oven not reaching temps. Upon further inspection, I found the unit display blank. Customer advised that they were baking at 425 and when it reached temp, the unit shut down completely. I checked the breaker and found it on. I cycled power and the unit came on. I pulled the unit out and checked error codes in diagnostics. I found F6E4 and F6E6. Following the tech sheet, I removed and replaced the main control and once I turned the power back on to test, I found the display blank again. The unit is plugged into an outlet at the back of the unit and also the unit was installed under a cooktop. I tried cycling power several times and the display continued to fail. I recommended that the customer have the breaker and outlet inspected by a certified electrician. Also recommended that in the electrical issue has been resolved and the customer uses the unit and it fails again, to call it in for service. Job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Killeen, TX 76542
David Z
Job Details: 10/14/2022
"Arrived on site to diagnose refrigerator that is leaking from the ice maker area. Customer informed me they have an extended warranty that was supposed to take care of the call. Advised to call home depot to resolve and get their extended warranty information, but likely needs a new inlet valve. Call complete."
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Kempner, TX 76539
Tyler
Job Details: 10/14/2022
Arrived on site for dishwasher. Customer not aware unit wasnt under warranty and didnt want to proceed with repair. No diagnostics preformed or fees collected.
We serviced a
WHIRLPOOL DRYER
Model MED6230HW2
Near Hewitt, TX 76643
Jonathan M
Job Details: 10/14/2022
"Arrived on site for a dryer that will not tumble. Inspected unit and work area. Customer advised of the unit worked for about a day and then it completely went out again. The customer advised that since the unit went out again, they had altered their venting system to a lower shorter distance to an outside source. The customer had added an opening to the backside of the vet to lead out into the garage creating a smaller vent system. Ran event test kit on it and found the unit showing good airflow. Went ahead and replace the thermal fuse. I called Whirlpool Techline and spoke to Rob SR# 7734367381. He advised that if there are any further issues with this unit, the customer would need to have their venting cleaned as the customer advised it has never been cleaned in the last seven years. Call complete."
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Belton, TX 76513
David Z
Job Details: 10/14/2022
Arrived on site to diagnose dryer that is not making any sounds when in use. Tested unit and found speaker crackled and then made no sound. Replaced console with new to alleviate speaker issue. Tested unit and verified proper sounds are present. Call complete.
We serviced a
WHIRLPOOL DRYER
Model MED8630HW
Near Kyle, TX 78640
Kevin
Job Details: 10/14/2022
"Arrived on site and inspected dryer and found it is heating normally but vent hose is not attached. Found that hose was installed with tape which has fallen off due to heat. Install team did not leave clamps anywhere. Vent will need to be replaced and correctly installed before dryer will work properly. Also vent to the exterior cannot be confirmed that it is working properly. This may also need to be serviced by a vent cleaning company once dryer is reinstalled, job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Liberty Hill, TX 78642
Kimo
Job Details: 10/14/2022
"Arrived onsite for a washer with no power. Upon arrival I checked for voltage at the wall and found none. I found that the breaker had tripped. I turned it back on and tested for voltage at the wall and found a good 120v and the polarity was good too, I tested the drain pump and found that the Resistance was within space. I check the rotor, stator and found them good too. I ran unit in diag mode and found that the unit ran as designed,found no leaks. This could be a result of a weak breaker, job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Dripping Springs, TX 78620
Kevin
Job Details: 10/14/2022
"Arrived on site and customer is experiencing an intermittent rattling noise from refrigerator. Was able to hear noise while on service call and it can be stopped by touching the freezer door handle. Noise only lasted a few seconds during service call. Noise is not diagnosable unless it is constant, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Temple, TX 76502
David Z
Job Details: 10/14/2022
"Arrived on site to follow up on dishwasher that is leaking when in use. Checked unit and found no obvious leaks, but confirmed soap buildup at front of unit. Ran 2 diag cycles and didn't find any leaks. Ran 40+ mins of heavy cycle and still could not see any evidence or sources of leaks. Advised to try and run cycles with no pots and pans on the bottom rack in case they are causing excessive turbidity, leading to water running over the tub lip. At this time could not recreate leaks. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS00
Near Round Rock, TX 78665
Gerry C
Job Details: 10/14/2022
"Arrived to inspect cooling issue. I found the condenser had been damaged during manufacture and had completely corroded through, and had not been caught during the prior sled system repair. I removed and replaced the condenser and vacuumed the system. After 15 minutes at rest and loosing no vacuum, I charged with the mfg prescribed refrigerant charge. The unit cooled as designed. No leaks observed during service."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHB
Near Jarrell, TX 76537
Vincent
Job Details: 10/14/2022
"Arrived on site for dishwasher, inspected unit and work area. CX complaint was not draining. Inspected unit and found water sitting in tub. Tried to get it to drain and nothing. Entered in diagnostics and found error code F6E4 stored. I found CX had installed new garbage disposal and did not know about the plug. Removed plug and retested and its now operating as designed. No leaks where observed during service. Job completed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Leander, TX 78641
Kimo
Job Details: 10/14/2022
Arrived onsite for refrigerator that is not cooling properly upon arrival I checked the evap and found that it had a good frost pattern and the fan was operating. Heating element was still good same with the thermistor. I checked that the baffle was operating properly and found that it was. Then I took temps and found that the freezer got to 5* and the rc got to 35*. Cx was using there Own thermometer to Read the temperature in the unit but there was barely any items in the refrigerator which can cause the unit some Difficulty getting down to set temperatures. I advised cx to put some more Items in the refrigerator and monitor to see if anything changes. Job complete
We serviced a
KITCHENAID OVEN
Model KOSE507ESS05
Near Andice, TX 78628
Kimo
Job Details: 10/14/2022
Arrived onsite for and oven that is not heating evenly. Up arrival I performed a temp test and found the the unit heated as normal. Cx showed me a picture of bacon the they were cooked cooking in the oven as. One side was crispier than the other. I advised the cx that oven may have hotspots in them and what could help is if they turn the dish they are cooling halfway through the cooking process. As I could not find any sort of failure at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00 Z
Near New Braunfels, TX 78132
Andrey
Job Details: 10/14/2022
"Arrived on site to test unit for no ice production, tested unit found ice maker tray is broken off, replaced ice maker, ran test 44 and 45 both passed Im maker is functioning as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPS00
Near Round Rock, TX 78681
Gerry C
Job Details: 10/14/2022
"Arrived to instal previously diagnosed and ordered parts. I evacuated the system and then R/Rd the compressor, drier and service port. I vacuumed the system to microns and then allowed a 15 minute rest period. Loosing no vacuum, I charged with the MFG listed 5.75 oz of refrigerant and tested, the unit operated as designed. No leaks observed during service."
We serviced a
JENN-AIR REFRIGERATOR
Model JCD2290HEB
Near Lampasas, TX 76550
Tyler
Job Details: 10/14/2022
Arrived on site for refrigerator had broken RCA door switch again. Upon arrival confirmed issue but could not find any irrefutable evidence of why switch a broken other than a defect in the switch and could not find any signs of the door catching or hangups in the door liner. Place switch under warranty and found unit functioning as designed after using an internal camera to verify how the door is shut and activate the switch from inside the RC. Unit now functioning as designed call complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Austin, TX 78737
Leonardo
Job Details: 10/14/2022
Arrived on site to replace heating element from special project. Replaced heating element test unit and unit test good job complete.
We serviced a
KITCHENAID DISHWASHER
Model KUDS30FXSS8
Near Austin, TX 78703
Joe Z
Job Details: 10/14/2022
Arrived onsite for SP W10756177B - Special Project S23010 - PRE-ID for upper rack adjusters. Upon arrival replaced upper rack adjusters. No leaks present at this time. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Cedar Park, TX 78613
David S
Job Details: 10/14/2022
Arrived on site to install a new heating element according to service pointer W11540964. I verified the model and serial number fall in range of the pointer. I installed the new heating element according to the pointer. I tested the dishwasher and found it working as designed. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Austin, TX 78737
Kevin
Job Details: 10/14/2022
"Arrived on site and sound saved error code F9E1, inspected drain pump and found a clothing item clogging it. After removing clothing item washer it will now drain properly and complete a diagnostic cycle, job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH78019HZ04
Near Austin, TX 78739
Scott
Job Details: 10/14/2022
"Arrived on site ,replaced door . Tested unit . No issues found . Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Mustang Ridge, TX 78610
Scott
Job Details: 10/14/2022
"Arrived on site for no cool fridge. Found evap covered in frost . Ran diagnostics, heater not energized. Defrosted unit and found brown heater wire not fully inserted into molex connection . Re pinned connector. Reran heater test . Heater is getting hot not . No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Hutto, TX 78634
Cliff
Job Details: 10/14/2022
Arrived on site to diagnose a microwave with a damaged panel. Found control panel dented and replaced it. Tested unit and found all is functioning properly at this time.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHB0
Near Lampasas, TX 76550
Tyler
Job Details: 10/14/2022
Arrived on site for dishwasher not allowing door gasket to stay in place.upon further inspection I found door gasket was super soft and not rigid enough in shape to hold properly in tub. Replaced gasket and found unit sealing as designed and not falling off of tub. Call complete W14JES0APL1
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Lockhart, TX 78644
Andrew
Job Details: 10/14/2022
"Arrived on site to perform sealed system per previous tech. On arrival found low side pulling into vacuum(-20psi) and high side was at(158psi). Charged system on high side to 140 with nitrogen and low side stayed in a vacuum. Cut drier in half and found slight flow from cap tube side only. Removed drier and replaced. Charged again with nitrogen a fan found pre cooler leaking from solder to condenser. Fixed leak, vacuumed system down and charged to specs. While in vacuum exposed evap. When powered unit on after charging to specs with refrigerant(4.7oz) found immediately leaking from cabinet to evap, not sure if from suction tube or cap tube but took pic of dye and sent to Techline. Unit sent for review. Advised customer to expect whirlpool to reach out to preferred method of contact within 3-5 business days. SR#7734823819"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Round Rock, TX 78664
Cliff
Job Details: 10/14/2022
Arrived on site to replace previously ordered parts for refrigerator. Replaced gasket and tested unit. Found all is functioning properly at this time.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Pflugerville, TX 78660
Wesley
Job Details: 10/14/2022
Arrived onsite and tested unit for not operating but only beeping. Made adjustment to install alignment which allowed he door to close properly. All checks good. Unit is now operating as designed. Advised customer on service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDM01
Near Dripping Springs, TX 78620
Kevin
Job Details: 10/14/2022
Arrived on site and inspected refrigerator and found customer is experiencing start device tripping but has not experienced any cooling loss. Replaced start device and compressor is running. Homeowner will continue to monitor it if she continues a system repair may be needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ00
Near Austin, TX 78745
Luis
Job Details: 10/14/2022
"Arrived on site. Diagnosed a frozen fill tube,replaced fill tube and valve,ran icemaker test,water filled icemaker."
We serviced a
WHIRLPOOL DRYER
Model WGD4850HW0
Near Austin, TX 78723
Wesley
Job Details: 10/14/2022
Arrived onsite and found repeat failed pts switch. Replaced under one year Appliance Express warranty. All checks good. No charge.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Austin, TX 78753
Wesley
Job Details: 10/14/2022
Arrived onsite and replaced the compressor and installed dye drier and access valve. Pulled vacuum for 20 minutes. Charged unit with 48 grams of r600a. Unit is now operating as designed. All checks good.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KBS0
Near Austin, TX 78749
Leonardo
Job Details: 10/14/2022
Arrived on site to test unit for unit not draining and no power. Test unit and found drain pump not turning. Replaced drain pump test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KPS
Near Austin, TX 78759
David S
Job Details: 10/14/2022
Arrived on site for kitchenAid dishwasher door falling. I inspected the unit and work area. I found the right hand side spring not decompressing causing the spring to loosen off the hook. I reattached the spring and cleared any debris preventing it from decompressing. I tested the door and spring I found the spring seated properly now and the door working as design. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near San Marcos, TX 78666
Andrew
Job Details: 10/14/2022
Arrived on site to test unit for not cooling properly. Found FC temp was 12.2 on arrival and RC was 42.6. Exposed evap and found top half of the evap had frost pattern. Kept unit plugged in and got an amp draw reading from compressor of .6amps. Kept meter in compressor and found it fluctuating. When reaching 1.4amp draw compressor would get hot and kick out. Cooled compressor and would cycle power. Found high side pressure were 128psi and low side were at 0 but when hooking up low side liquid squirted out with UV dye. When was going to charge system with nitrogen at 140 per Techline I had unit unplugged and was heating a slight hiss/spitting sound. Charged system to 140psi with nitrogen and found an inconsistent hiss coming from suction tube and cap entering cabinet. Leak seems to be too far up into cabinet to get bubble solution to work properly. Leak would stop for a couple minutes then spit(what I believe to be a possible floating restriction) out and high side pressure would drop little but little. After about 25mins high side was at 118 and low side was at 48psi. Heard spitting again and high side pressure instantly dropped to 48 psi where pressures seemed to stabilize. Was on phone with Techline the whole time and believe may have a heat exchanger leak and floating restriction. Unit sent for review. SR#7734661611
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV00
Near Cedar Park, TX 78613
David S
Job Details: 10/14/2022
Arrived on site for whirlpool icemaker over producing. I inspected the unit and work area. I found the bail arm not slotted into the icemaker correctly. I reshaped the bail arm and reinstalled it. It is now working as designed. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS
Near Driftwood, TX 78619
Leonardo
Job Details: 10/14/2022
Arrived on site to replace heating element for special project. Replaced heating element test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Leander, TX 78641
David S
Job Details: 10/14/2022
Arrived on site to install new upper and lower spray arms into a whirlpool dishwasher. I replaced both sprays. The unit is working as designed. Job complete.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Georgetown, TX 78628
Kimo
Job Details: 10/14/2022
Arrived onsite for to perform SP W11540964 - Special Project S17304. Upon arrival I installed new heating element and tested unit and found unit operating as designed. No leaks job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BB2
Near Georgetown, TX 78626
Gerry C
Job Details: 10/14/2022
Arrived to inspect no ignition. I found the igniter had failed and showed an open circuit. I removed and replaced the igniter and tested. The unit operated as designed. No gas leaks detected during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHW00
Near Austin, TX 78717
Paul
Job Details: 10/14/2022
Arrived onsite for a refrigerator with the icemaker broken. I found that the icemaker tray had broken and fell into the bin. I replaced the icemaker and tested the unit. All is working as designed. Call complete.
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Austin, TX 78726
David S
Job Details: 10/14/2022
Arrived on site for whirlpool dryer briefly staring and making a grinding noise. I spun the basket by hand and heard no grinding noise. I checked power at the outlet. I found line 1 to neutral showing 240 volt when it should be 120. I found line 1 to line 2 only having 120 volts when it should be 240 volts. The power at the needs to be set properly for the unit to operate. I checked the dryer terminal block and found it wired correctly. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBSN602ESS01
Near Austin, TX 78746
Luis
Job Details: 10/14/2022
"Arrived on site. Diagnosed a defective led module,per service pointer removed all leds installed updated led modules all leds working as designed"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Austin, TX 78717
Paul
Job Details: 10/14/2022
Arrived onsite for a washer with broken parts. I found that the door strike had broken. I replaced the door strike and tested the machine in service diagnostics. The machine completed the cycle and worked as designed. Call complete.