Local Reviews

Appliance Express Rated 4.8 out of 5 stars based on 8232 customer reviews

Nathaniel B.

Nathaniel B.

Model wtw4800xq1, Arrived on call for grinding noise from the washer, found actual complaint is that agitator cam broke will need cam, will reschedule for 8/7/18, no water leaks at time of call, found no noise complaints from under washer when in test.

Near Worley Dr, Pflugerville, TX 78660
Daniel  A.

Daniel A.

GS6SHAXML00 Leaking water during icemaker fill. Defective inlet tubing. Removed and replaced water fill tube. Checked for water leaks. Normal operation after service. No water leaks detected

Near Dietz Rd, Schertz, TX
Nathaniel B.

Nathaniel B.

Model WTW7000DW1, Autho. WFOWN00EPL1 , Arrived on call for leaking water from washer, found no water leaking from washer, found that dryer wall vent is restricted with lint and found water coming from dryer wall vent pipe, customer to contact a dryer wall vent cleaning service, see pic, no parts needed for washer, customer to contact a dryer vent cleaning service. Also instructed customer not to run dryer until wall vent is cleared, no water leaks from washer at time of call. Customer to also purchase a new dryer vent hose due to damaged.

Near Caribou Ridge Trail, Pflugerville, TX 78660
Nathaniel B.

Nathaniel B.

Model WTW7000DW1, Autho. WFOWN00EPL1 , Arrived on call for leaking water from washer, found no water leaking from washer, found that dryer wall vent is restricted with lint and found water coming from dryer wall vent pipe, customer to contact a dryer wall vent cleaning service, see pic, no parts needed for washer, customer to contact a dryer vent cleaning service. Also instructed customer not to run dryer until wall vent is cleared, no water leaks from washer at time of call. Customer to also purchase a new dryer vent hose due to damaged.

Near Caribou Ridge Trail, Pflugerville, TX 78660
Arthur B.

Arthur B.

WRF535SWHZ00 (French Door Refrigerator) - Arrived onsite for customer complaint of freezer door not closing properly. Found center of the upper portion of the door is warped. Unit will need new freezer door. Advised that door will take 6-8 weeks for arrival. OF to R/S. All water connections were dry at time of service.

Near Whispering Oaks Loop, Killeen, TX 76549
Lou S.

Lou S.

arrived on site to inspect dryer not operating. Upon arrival, the customer advised that when they turn the unit on it will act like it's going to operate, but then shuts off after a few seconds. I placed the unit in diagnostics to check for error codes and error code F4E4 was recorded. Using my volt meter, I checked voltage at the outlet and did not get 240 Volts. I checked voltage at the terminal block and the unit was wired correctly, but I was getting 240 volts at the black and white connection when I should only get 120. I checked voltage at the red/white and red/black and was getting 120 at each. I advised the customer to contact her builder and have an electrician check the wiring in the outlet and at the breaker box and once that has been completed, if there are any further issues with the unit to call and request service. No lint observed during service.

Near Gunn Ranch Rd, Georgetown, TX 78633
Tyler B.

Tyler B.

Near Hidden View Ct, Round Rock, TX 78665
Arthur B.

Arthur B.

RF369LXPB2 (Freestanding Range) - Arrived onsite for customer complaint of freestanding range back elements not working and getting error code F3E2 (Control Error). When arrived,unit was plugged in and error was on. Confirmed error code. Also found back elements are not coming on as well. Ordering control, receptacles and latch. R/S for 8/8. Unplugged unit at this time.

Near Bristol Dr, Killeen, TX 76542
Nathaniel B.

Nathaniel B.

Model MEDC300BW0, Arrived on call for no operation from dryer, found heating element shorted to casing and fuse open on blower housing, replaced both and then found a squeaking noise from the dryer, took dryer apart and found both back rollers are bad, will need 2 rear rollers and idler, will reschedule for 8/7/18, see note for element replaced. Did instruct customer not to use dryer until repaired. Dryer vent is clear.

Near Pinewood Dr, Bastrop, TX 78602
Nathaniel B.

Nathaniel B.

Model MEDC300BW0, Arrived on call for no operation from dryer, found heating element shorted to casing and fuse open on blower housing, replaced both and then found a squeaking noise from the dryer, took dryer apart and found both back rollers are bad, will need 2 rear rollers and idler, will reschedule for 8/7/18, see note for element replaced. Did instruct customer not to use dryer until repaired. Dryer vent is clear.

Near Pinewood Dr, Bastrop, TX 78602
Wesley P.

Wesley P.

Reset dishwasher to restore motor function and heater. All checks good.

Near Skyview Way, Round Rock, TX 78681
Tyler B.

Tyler B.

Near Cushing Dr, Round Rock, TX 78664
Arthur B.

Arthur B.

WFE515S0ESS0 (Freestanding Range) - Arrived onsite for customer complaint of freestanding range LF/RF burners not working properly. Removed back panel and found both infinite switches burnt. Removed and replaced switches. Reassembled. Elements now cycle as intended. No other issues found.

Near Karen Dr, Killeen, TX 76549
Robert J.

Robert J.

MVWX655DW1 Arrived on job for complaints of not spinning. Ran diagnostics and lid not locking. Replaced lid lock and retest. Operation normal. No leaks detected. Job complete

Near Tobias St, Buda, TX 78610
Brandon C.

Brandon C.

Arrived on site for customer complaint of dryer drum paint chipping, I confirmed paint was chipping. I replaced the drum, unit tested good

Near Bird Brook Ln, Austin, TX 78747
Luis M.

Luis M.

Refrigerator-replaced faulty defrost sensor assembly

Near Terravista Dr, Austin, TX 78735
Robert J.

Robert J.

WFG505M0BS Arrived on job for complaints of panel not straight. Found the panel on left side too low adjusted mount and recheck appearance now normal. No gas leaks detected. Job complete.

Near Alford Street, San Marcos, TX 78666
Tyler B.

Tyler B.

Near E Palm Valley Blvd, Round Rock, TX 78665
Thomas L.

Thomas L.

Arrived on site and tested unit. Found unit fills and drains but wash motor not running. Found unit infested with roaches and would have to be fumigated before repair. Unit will need new control $166.09 plus tax, wash motor $166.45 plus tax and labor $239.99 plus tax to repair customer declined repair. Collected diagnosis. All water connections dry at time of service

Near Robin Hood Rd, Leander, TX 78645
Arthur B.

Arthur B.

WED49STBW1 (Dryer) - Arrived onsite for customer complaint of dryer not starting. Removed back panel and found thermal fuse blown. Removed and replaced thermal fuse. Tested unit. Found unit now starts and heats as intended. Found elements cycles as intended as well. Dryer vent and lint trap was clean of lint at time of service.

Near US-183, Briggs, TX 78608
Steve C.

Steve C.

Arrived on site to replace the ice maker due to intermittently will not make ice. Replaced the part and tested the unit. Unit works properly and all water connections were dry at the time of service.

Near Cortes Pl, Round Rock, TX 78665
Steve C.

Steve C.

Near Cortes Pl, Round Rock, TX 78665
Robert J.

Robert J.

WGD4815EW Arrived on job for complaints of not drying. Found open thermostat. Replaced thermostat and test heating and air movement. Found air movement too low performed air vent test and dryer failed customer will need to get vent cleaned. No gas leaks detected. Job complete.

Near Heron Dr, Buda, TX 78610
Paul R.

Paul R.

Maytag Dryer Model MDE9700AYW I checked the dryer for excessive shaking during use. I found the dryer working as designed. The unit has been moved temporarily due to a remodel and is setting on a plywood floor that has flex but the dryer is smooth and is working properly. Call complete.

Near Fontaine Ave, Austin, TX 78734
Lou S.

Lou S.

arrived on site to inspect microwave sparking and shooting flames. Upon arrival, the customer advised that the units glass turntable had broken and the unit sparked and shot flames from under the glass. Upon further inspection, I found arc residue on the floor of the MW where the motor is located. The bottom side of the turntable driver had black residue also. I removed the bottom panel from the unit to expose the motor and light housing. I removed the turntable motor and found no evidence of any arcing. I contacted WP Safety and spoke to Natalie S. and provided her with file #7722593525 and advised of my findings and that the unit operates as designed. I could not get the unit to duplicate the issue. Natalie advised that she would contact the consumer and she did while I was still on site. I cleaned oil/grease residue from the motor and floor of the unit to prevent any further issues. Photos taken, job completed.

Near Cabernet Way, Leander, TX 78641
Wesley P.

Wesley P.

WOS51EC0AS04 Arrived on site for loose gasket. Restored original gasket to proper position. Tested unit. All operating as designed. All checks good. No leaks at time of service.

Near W Parmer Ln, Austin, TX 78717
Arthur B.

Arthur B.

KRMF706ESS01 (5 Door Refrigerator) - Arrived onsite for customer compliant of water leaking. Removed evaporator cover and found defrost drain channel all clogged with ice. Removed all ice and cleared drain with steamer. Used wire to check drain. No blockage found. Reassembled. Unit now defrosts with no issues. All water connections were dry at time of service.

Near Bending Trail, Killeen, TX 76542
Nathaniel B.

Nathaniel B.

Model SF303PEKQ0, Arrived on call for burner knob will not turn off and oven door will not close properly, found that the right front burner knob is broken and will also need oven temp knob and left front burner knob due to broken, and for oven door not closing to seal will need new door hinges left and right hand, also instructed customer on cleaning of burner heads and caps and around igniters for proper ignition to allow burners to light quicker, all burners are lighting but burners and burner cals need to be cleaned and cleaned around the igniters, right front burner is shutting off when taking another knob that is good off one of the other burners, no gas leaks at time of call, will order door hinges and 3 knobs and will reschedule for 8/9/18 no gas leaks ounce the right front burner is turned all the way off with a good shut off knob.

Near Jennifer Ln, Bastrop, TX 78602
Nathaniel B.

Nathaniel B.

Model SF303PEKQ0, Arrived on call for burner knob will not turn off and oven door will not close properly, found that the right front burner knob is broken and will also need oven temp knob and left front burner knob due to broken, and for oven door not closing to seal will need new door hinges left and right hand, also instructed customer on cleaning of burner heads and caps and around igniters for proper ignition to allow burners to light quicker, all burners are lighting but burners and burner cals need to be cleaned and cleaned around the igniters, right front burner is shutting off when taking another knob that is good off one of the other burners, no gas leaks at time of call, will order door hinges and 3 knobs and will reschedule for 8/9/18 no gas leaks ounce the right front burner is turned all the way off with a good shut off knob.

Near Jennifer Ln, Bastrop, TX 78602
Thomas L.

Thomas L.

Arrived on site and installed new burner heads. Tested for proper operation. Unit working properly. Job complete.

Near Ursula Ct, Leander, TX 78641
Robert J.

Robert J.

WED4815EW0 Arrived on job to replace start switch. After replacement of switch test dryer operation normal. Job complete

Near Lady Bird Ln, Austin, TX 78741
Clif L.

Clif L.

Kitchenaid oven KEBC147VSS02. Arrived on site to diagnose an oven that is not heating. Tested unit and found open thermal fuse. Replaced thermal fuse and tested unit. Found all is functioning properly at this time.

Near Scout Island Cir S, Austin, TX 78731
Brandon C.

Brandon C.

Arrived on site for customer complaint of refrigerator not producing ice, I found ice maker mold was cracked and water was leaking out of it and needed replacing. I replaced ice maker, unit filled with water and tested good. No leaks at time of service.

Near Buchanan Draw Rd, Austin, TX 78738
Brandon C.

Brandon C.

Arrived on site for washer making noise and having unbalanced load issues, found rotor bolt had come loose, I secured it with locktite, and unit tested good, water lines were dry at time of service.

Near Buchanan Draw Rd, Austin, TX 78738
Thomas L.

Thomas L.

Arrived on site and inspected unit for leak. Found slab of ice in bottom of freezer. Inspected drain tube and found it to be completely clogged. Removed clog and ran water through drain. Cleared ice from freezer and evaporator drain. Tested for proper operation. All water connections dry at time of service. Job complete.

Near Battleship Dr, Georgetown, TX 78628
Lou S.

Lou S.

arrived on site to inspect Jenn Air refrigerator not making ice or draining. Upon further inspection, I found that this is a small fridge and the customer advised that she found water in the bottom of the cabinet and inside the drawer and the ice maker is not making ice. I found that the water tube was not seated in the reservoir and was dispensing the water into the drawer and bottom of the cabinet. I tested the ice maker using my jumper wire and the unit works as designed, but no water was dispensing. I removed the ice maker and found a small block of ice in the water tube. I removed the drawer door and pulled the unit to verify the water line was not kinked. I put the unit back into place and while having the drawer removed, the ice in the water tube had thawed out and when I tested the unit again, water dispensed and the ice maker began to function properly. No water leaks observed during service, job completed.

Near Brave Face St, Leander, TX 78641
Arthur B.

Arthur B.

WFW9400VE01 (Front Load Washer) - Arrived onsite for customer complaint of front load washer getting error code F20 (No Water Detected). Ran diagnostics and confirmed error code. Found water valve not allowing water to enter. Ordering flow meter and water valve. R/S for Tuesday 8/7. All water is turned off at this time.

Near Memory Ln, Harker Heights, TX 76548
Mike G.

Mike G.

NED4655EW1, Arrived on site for unit will not start checked unit for 240v and found that the out let at the wall and found that the out is missing Neutral found it to be an electrical issue customer will need to have electrician fix the issue checked and cleaned out all lent found from unit and checked unit and unit checked fine at this time....

Near Lake Shore Dr, Waco, TX 76708
Mike G.

Mike G.

NED4655EW1, Arrived on site for unit will not start checked unit for 240v and found that the out let at the wall and found that the out is missing Neutral found it to be an electrical issue customer will need to have electrician fix the issue checked and cleaned out all lent found from unit and checked unit and unit checked fine at this time....

Near Lake Shore Dr, Waco, TX 76708
Nathaniel B.

Nathaniel B.

Model MEDC215EW1, Arrived on call for dryer constantly runs does not shut off but does heat, actual complaint is that the timer is not advancing, checked timer operation and found timer not advancing replaced timer and checked operation and timer is know advancing, also found dryer vent has some restriction in it customer will need to contact a dryer vent cleaning service.

Near Wagon Way, Bastrop, TX 78602
Nathaniel B.

Nathaniel B.

Model MEDC215EW1, Arrived on call for dryer constantly runs does not shut off but does heat, actual complaint is that the timer is not advancing, checked timer operation and found timer not advancing replaced timer and checked operation and timer is know advancing, also found dryer vent has some restriction in it customer will need to contact a dryer vent cleaning service.

Near Wagon Way, Bastrop, TX 78602
Robert J.

Robert J.

MGDX6STBW1 Arrived on job for complaints of start button damaged. Confirmed starter damaged. Replaced switch and test. Operation normal.

Near Little Hill Cir, Austin, TX 78725
Luis M.

Luis M.

Ice machine. Replaced faulty water valve

Near Old Course Dr, Austin, TX 78732
Daniel  A.

Daniel A.

UXT5236BDS1 Noisy during use. Motor mount bracket came loose causing fan blade to rub on inner blower housing. Removed and reinserted screws with loc-tite to keep from moving. Verified proper operation after service

Near Cedar Glen Dr, New Braunfels, TX 78132
Clif L.

Clif L.

Kitchenaid ice machine KUIC15PRXS2. Arrived on site to diagnose and ice machine that is not producing ice. Found circulation pump shorted out due to normal wear and tear. Replaced circulation pump and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.

Near Lakemoore Dr, Austin, TX 78731
Robert J.

Robert J.

WDF520PADM7 Arrived on job for complaints of not drying. Ran diagnostics and no error codes. Check that heater works and water is hot. No leaks detected at time of service. Job complete

Near Berkman Dr, Austin, TX 78723
Thomas L.

Thomas L.

Arrived on site and installed new freezer door. Checked for proper fit and function. Door sealing properly and engaging light switch. Unit working properly and all water connections dry at time of service. Job complete

Near River Tree Cove, Georgetown, TX 78628
Mike G.

Mike G.

MEW5530DDB, Arrived on site for bake button not working checked unit and found that the some of the keys are not working unit will need control panel replaced, replaced control panel and checked unit and unit is now working properly all keys are working and unit is heating unit checked fine at this time....

Near Harrison St, Waco, TX 76705
Mike G.

Mike G.

MEW5530DDB, Arrived on site for bake button not working checked unit and found that the some of the keys are not working unit will need control panel replaced, replaced control panel and checked unit and unit is now working properly all keys are working and unit is heating unit checked fine at this time....

Near Harrison St, Waco, TX 76705
Tyler B.

Tyler B.

Near Holiday Creek Ln, Georgetown, TX 78633
Brandon C.

Brandon C.

Arrived on site for refrigerator not producing ice, I found ice maker module had bail arm in off position and would not rotate in diagnostic mode. I replaced the ice maker and wire harness it came with, unit filled with water and tested good. No leaks at time of service.

Near Mallard Cove, Austin, TX 78737
Arthur B.

Arthur B.

KUIS18PNJB8 (Ice Machine) - Arrived onsite for customer compliant of ice machine not making ice. Tested unit and found recirculating pump not moving water to evaporator. P&L are as follows; W2217220 (Recirculating Pump) $199.09,IM230 $189.99 plus taxes. Removed faulty pump and installed new replacement. Reassembled and tested. Unit now makes ice as intended. All water connections were dry at time of service.

Near Indian Trail, Salado, TX 76571
Robert J.

Robert J.

ISC23CNEXY02 Arrived on job for complaints of not making ice and dispenser not working. Ran diagnostics sensor working and icemaker full of ice dispenser motor shorted. Replaced motor and icemaker. Motor operation normal and icemaker filled with water. No leaks detected at time of service. Job complete.

Near Cometa St, Austin, TX 78721
Nathaniel B.

Nathaniel B.

Model MEDB755DW2, Arrived on call for dryer coming on but drum not turning, Checked for error codes and got f4 e4 l2 voltage error, f4 e1 which is heater 1 failure or connector problem, which were the only error codes, called whirlpool tech line and talked to dave file number 7722611722, found voltage at outlet and terminal block are good and heater element checks good, will need the dryer motor for repair due to switch has failed on motor, will order motor and blower wheel and will reschedule for 8/7/18

Near Crossroads Dr, Dale, TX 78616
Nathaniel B.

Nathaniel B.

Model MEDB755DW2, Arrived on call for dryer coming on but drum not turning, Checked for error codes and got f4 e4 l2 voltage error, f4 e1 which is heater 1 failure or connector problem, which were the only error codes, called whirlpool tech line and talked to dave file number 7722611722, found voltage at outlet and terminal block are good and heater element checks good, will need the dryer motor for repair due to switch has failed on motor, will order motor and blower wheel and will reschedule for 8/7/18

Near Crossroads Dr, Dale, TX 78616
Thomas L.

Thomas L.

Arrived on site and tested dryer. Found unit running but not getting hot. Tested element and fuses. Found all fuses good and element has failed. Quoted customer $113.49 plus tax for element and 179.99 plus tax labor(dr320). Installed new element and vacuumed lint from unit. Tested operation. Unit now heating and cycling properly. Job completed

Near Canyon Lookout Ln, Georgetown, TX 78633
Kevin B.

Kevin B.

Arrived on site and replaced valve diagnosed on previous visit, after replacement left front and right front flame height and gas flow are exactly the same. No further repair is required at this time, job complete

Near Spring Fever Trail, Austin, TX 78744
Mike G.

Mike G.

WED4815EW1, Arrived on site for unit will run but no heat and timer not working checked unit and fou d that the unit is not getting proper voltage from L1 to L2 no voltage from L1 to N getting 120v and from L2 to N getting 115v found that the it is an electrical issue customer will need an electrician to fix issue

Near Clydesdale Way, Robinson, TX 76706
Mike G.

Mike G.

WED4815EW1, Arrived on site for unit will run but no heat and timer not working checked unit and fou d that the unit is not getting proper voltage from L1 to L2 no voltage from L1 to N getting 120v and from L2 to N getting 115v found that the it is an electrical issue customer will need an electrician to fix issue

Near Clydesdale Way, Robinson, TX 76706
Brandon C.

Brandon C.

Arrived on site for washer making noise and having unbalanced load issues, found rotor bolt had come loose, I secured it with locktite, and unit tested good, water lines were dry at time of service.

Near Mallard Cove, Austin, TX 78737
Lou S.

Lou S.

arrived on site to install previously diagnosed and ordered parts. I removed and replaced the fc door and both slides. Tested the unit and found that the door sits too low which could be causing the warm airflow into the fc chamber and causing ice buildup. I raised the door approximately 1/8 inch and tested and the door is sealing correctly. No water leaks observed during service, job completed.

Near Zoysia Dr, Leander, TX 78641
Tyler B.

Tyler B.

Near Star Mountain Ln, Georgetown, TX 78633
Leonardo C.

Leonardo C.

Whirlpool microwave loud noise when fan on model: WMH31017FS0. Arrived on site to test unit for noise coming from fan. Test unit and found debris stuck in fan. Removed debris from fan test unit and unit test good job complete.

Near Tailwind Dr, Kyle, TX 78640
Robert J.

Robert J.

KRFC300ESS01 Arrived on job for complaints of no ice. Check tray and found it full of ice but not harvested. Replaced ice maker and it filled with water. No leaks detected at time of service. Job complete

Near Monticello Cir, Austin, TX 78721
Brandon C.

Brandon C.

Arrived on site for part hanger, I replaced rc fan motor with thermistor, relocated thermistor in correct position according to service pointer, replaced evaporator cover, unit tested good, water lines were dry at the time of service.

Near Lafitte Ln, Austin, TX 78739
Thomas L.

Thomas L.

Arrived on site and tested washer. Found that dispenser cups filling too fast causing overfill condition in the cups. Installed new valve and tested operation. Unit working properly and all water connections dry at time of service. Job complete

Near Colorado River Rd, Georgetown, TX 78633
Kevin B.

Kevin B.

Arrived on site and found error code F3 temp sensor harness has failed, replaced sensor and set oven to heat and it reached preheat in expected amount of time. Watched for heating cycles and error did not return, no further repair is required at this time, job complete.

Near River Plantation Dr, Austin, TX 78747
Arthur B.

Arthur B.

GC3SHAXVB00 (SxS Refrigerator) - Arrived onsite for customer compliant of SxS refrigerator leaking water. Turned water on and found water leaking from water reservoir. Unit will need new water resevoir to complete repair. Turned water off to prevent water leaking. R/S for Monday 8/6. All water connections were dry at time of service.

Near Sabine Cove, Belton, TX 76513
Nathaniel B.

Nathaniel B.

Model WRS325FDAM04, Arrived on call for unit producing frost and ice, found ice maker mount broken on bottom of ice maker and when forcing ice maker found gearing is stripped in it and ice maker bucket is broken, also temps were not correct in fresh food found ice buildup in damper so cleared ice and also found i emaker bucket was not installed correctly and lower freezer bin to far forward causing freezer door not to close properly installed ice bin and adjusted food to allow lower bin in freezer to be back far enough for freezer door to close properly and also sealed were inside liner meets outer cabinet on both sections and control adjustment for damper the lever that goes on knob came out of track so put it back on and know is getting proper air flow to the fresh food section so set controls to mid setting and instructed customer to allow for 24 hours for proper temp in fresh food section, also freezer light is out and fresh food leds are dim will order all led lights and icemaker

Near Giese Ln, Manor, TX 78653
Nathaniel B.

Nathaniel B.

Model WRS325FDAM04, Arrived on call for unit producing frost and ice, found ice maker mount broken on bottom of ice maker and when forcing ice maker found gearing is stripped in it and ice maker bucket is broken, also temps were not correct in fresh food found ice buildup in damper so cleared ice and also found i emaker bucket was not installed correctly and lower freezer bin to far forward causing freezer door not to close properly installed ice bin and adjusted food to allow lower bin in freezer to be back far enough for freezer door to close properly and also sealed were inside liner meets outer cabinet on both sections and control adjustment for damper the lever that goes on knob came out of track so put it back on and know is getting proper air flow to the fresh food section so set controls to mid setting and instructed customer to allow for 24 hours for proper temp in fresh food section, also freezer light is out and fresh food leds are dim will order all led lights and icemaker

Near Giese Ln, Manor, TX 78653
Nathaniel B.

Nathaniel B.

Model WRX735SDBM04, Autho. WFP2FFPMPL1.5, Arrived on call for dispenser not working and previous tech found ice maker double filling leaking in to dispenser, found when removed ice maker the ice maker fill cup was a solid piece of ice, removed ice from ice maker fill cup and found no frays in ice maker fill cup, will need dual valve and will return with ice maker to check ice maker fill to verify if ice maker is needed, left the water off to the unit until repaired., no water leaks at time of call, will reschedule for 8/6/18

Near Sherri Berry Way, Manor, TX 78653
Nathaniel B.

Nathaniel B.

Model WRX735SDBM04, Autho. WFP2FFPMPL1.5, Arrived on call for dispenser not working and previous tech found ice maker double filling leaking in to dispenser, found when removed ice maker the ice maker fill cup was a solid piece of ice, removed ice from ice maker fill cup and found no frays in ice maker fill cup, will need dual valve and will return with ice maker to check ice maker fill to verify if ice maker is needed, left the water off to the unit until repaired., no water leaks at time of call, will reschedule for 8/6/18

Near Sherri Berry Way, Manor, TX 78653
Luis M.

Luis M.

Refrigerator-replaced failed main control board

Near Republic of Texas Blvd, Austin, TX 78735
Nathaniel B.

Nathaniel B.

Model MFI2568AES, Arrived on call for ice maker not making ice, found ice maker had no water or ice in the mold so turned timer of the ice maker and ice maker cycled and filled with water, found bad ice maker it was also making a grinding noise, replaced ice maker and ice maker cycled on its own and filled with water and gave proper fill amount, customer to allow for 24-48 hours for proper ice production, no water leaks after repair, call complete.,

Near Gabbro Drive, Pflugerville, TX 78660
Nathaniel B.

Nathaniel B.

Model MFI2568AES, Arrived on call for ice maker not making ice, found ice maker had no water or ice in the mold so turned timer of the ice maker and ice maker cycled and filled with water, found bad ice maker it was also making a grinding noise, replaced ice maker and ice maker cycled on its own and filled with water and gave proper fill amount, customer to allow for 24-48 hours for proper ice production, no water leaks after repair, call complete.,

Near Gabbro Drive, Pflugerville, TX 78660
Dona W.

Dona W.

Arrived on site. Found upper rack will broken not allowing track to fully extend. Replaced wheel assembly and ran diagnostic cycle. All functions of dishwasher check good. No water leaks present at time of repair. Job complete

Near Bridgefarmer Blvd, Pflugerville, TX 78660
Dona W.

Dona W.

WDT710PAHZ Arrived on site. Found upper rack truckstop had come loose when Papa rock was fully extended. Made adjustment to upper left-hand track now relax stop has proper fit. Ran test cycle and all functions of dishwasher check good. No water leaks present at time of service. Job complete

Near Weiss Ln, Pflugerville, TX 78660
Luis M.

Luis M.

Refrigerator-replaced faulty led and ui control

Near Mundomar Drive, Austin, TX 78739
Dona W.

Dona W.

WRF767SDEM Arrived on site. Found heavy frost buildup in freezer section. Frost is along ceiling of freezer section and along rails. Icicles formed along gasket were not allowing door to seal. Also found top of door kicked out and handle loose allowing airflow through top of door. Adjusted T brackets so door is flush. Gasket checks good on corners. After adjustments gasket is properly compressed. Removed door and drawer and removed all ice. Unit has already been sealed cabinet to liner. Leveled chassis and doors. After all adjustment all checks good and no water leaks. Advised customer push freezer door closed completely and remove any beginning ice. Job complete

Near Isle of Glass St, Pflugerville, TX 78660
Lou S.

Lou S.

arrived on site to inspect microwave continuing to run with the door open. I attempted to duplicate the issue but was unable to. I removed and replaced all three door switches and both interlocks. Tested the unit by placing a cup of cold water in the unit for 30 seconds and at the end of time, the water was not. Unit working as designed. Job completed.

Near Quarry Rock Loop, Liberty Hill, TX 78642
Nathaniel B.

Nathaniel B.

Model WRX988SIBM01, Arrived on call for ice still forming at the back adapter in fresh food section, called whirlpool tech line and talked to red, file number 7722608398, per pointer w10772228d will need board kit also adapter pointer W10842568 which will have fan in it to prevent this issue, also will order sealer gum. Office will reschedule with customer if autho. Is approved, no water leaks at time of call. Will need autho.

Near Condor Way, Pflugerville, TX 78660
Nathaniel B.

Nathaniel B.

Model WRX988SIBM01, Arrived on call for ice still forming at the back adapter in fresh food section, called whirlpool tech line and talked to red, file number 7722608398, per pointer w10772228d will need board kit also adapter pointer W10842568 which will have fan in it to prevent this issue, also will order sealer gum. Office will reschedule with customer if autho. Is approved, no water leaks at time of call. Will need autho.

Near Condor Way, Pflugerville, TX 78660
Nathaniel B.

Nathaniel B.

Model KSRJ25IMST10, Arrived on call for ice maker make ice for 2 days after prior repair, found prior the ice maker fill tube and cup frozen due to bad water valve, today replaced water valve, instructed customer to allow for 24-48 hours for proper i e production, no water leaks after repair, call complete.

Near Four Hills Ct, Pflugerville, TX 78660
Nathaniel B.

Nathaniel B.

Model KSRJ25IMST10, Arrived on call for ice maker make ice for 2 days after prior repair, found prior the ice maker fill tube and cup frozen due to bad water valve, today replaced water valve, instructed customer to allow for 24-48 hours for proper i e production, no water leaks after repair, call complete.

Near Four Hills Ct, Pflugerville, TX 78660
Tyler B.

Tyler B.

Near SE Inner Loop, Georgetown, TX 78626
Lou S.

Lou S.

arrived on site to inspect washer dripping water into tub when not in use. Upon further inspection, I placed the unit in diagnostics and the unit operated as designed but had error code 8/6. When I first opened the door to the unit, I found that water was dripping from the water inlet dispenser area. I removed the water hoses to the valve and found a large amount of deposit within the hoses. I found a small amount inside the valves. I removed and replaced the water inlet valve and due to the amount of deposits built up inside the hoses, the customer opted to not place the hoses back on so that they could purchase new hoses. The hoses were left unconnected and the customer will reconnect at a later time. No water leaks observed during service. Job completed.

Near Sunrise Cir, Liberty Hill, TX 78642
Mike G.

Mike G.

NTW4516FW1, Arrived on site for customer stating that the unit is stuck in drain and will not stop, checked unit and found that the unit is unplugged, plugged unit in and unit stated to drain cancel out unit and found that the customer tryed to per soak for about 10mins talked to customer on that unit does not have a per soak recalibrated unit and ran test cycle on unit and found that the unit checked fine at this time... checked unit for water leaks and no leaks found at time of srv....

Near Lake Shore Dr, Waco, TX 76708
Mike G.

Mike G.

NTW4516FW1, Arrived on site for customer stating that the unit is stuck in drain and will not stop, checked unit and found that the unit is unplugged, plugged unit in and unit stated to drain cancel out unit and found that the customer tryed to per soak for about 10mins talked to customer on that unit does not have a per soak recalibrated unit and ran test cycle on unit and found that the unit checked fine at this time... checked unit for water leaks and no leaks found at time of srv....

Near Lake Shore Dr, Waco, TX 76708
Tyler B.

Tyler B.

Near Sapphire Loop, Round Rock, TX 78681
Nathaniel B.

Nathaniel B.

Model MSB26C6MDH00, Arrived on call for ice maker not making ice, also ice maker leaking complaint, found today ice maker will not fill with water, found that ice maker is getting water at the hinge but not at the ice maker, found water line frozen in door, will need left hand freezer door white, will need autho., office will reschedule with customer if autho. Is approved, did instruct customer door orders will take 6-8 weeks, office will reschedule with customer, will need autho., also instructed customer on leaking from dispenser is due to i e not circulated and is melting in bucket and running in to dispenser and under ice bucket., will need autho.

Near Shire St, Pflugerville, TX 78660
Nathaniel B.

Nathaniel B.

Model MSB26C6MDH00, Arrived on call for ice maker not making ice, also ice maker leaking complaint, found today ice maker will not fill with water, found that ice maker is getting water at the hinge but not at the ice maker, found water line frozen in door, will need left hand freezer door white, will need autho., office will reschedule with customer if autho. Is approved, did instruct customer door orders will take 6-8 weeks, office will reschedule with customer, will need autho., also instructed customer on leaking from dispenser is due to i e not circulated and is melting in bucket and running in to dispenser and under ice bucket., will need autho.

Near Shire St, Pflugerville, TX 78660
Lou S.

Lou S.

arrived on site to inspect dryer making loud noise. Upon further inspection, I turned the unit on and immediately it made a loud grinding noise. I found that the dryer wheel had a large amount of lint and debris within the wheel itself. I removed the debris and vacuumed the remaining lint and debris out of the housing and tested the unit and the unit operated as designed. Customer vacuumed the remaining lint debris out of the unit due to unit being out of warranty. Job completed.

Near Palomino Pl, Liberty Hill, TX 78642
Nathaniel B.

Nathaniel B.

Model DU800CWDB5, Arrived on call for water leaking from the bottom of the dishwasher door, found that a rodent has chewed on the drain hose and ounce the unit fills with water drain hose leaks under dishwasher, unit will need autho. Office will reschedule with customer if autho. Is approved, see pic of rodent damage to drain hose.

Near Shire St, Pflugerville, TX 78660
Nathaniel B.

Nathaniel B.

Model DU800CWDB5, Arrived on call for water leaking from the bottom of the dishwasher door, found that a rodent has chewed on the drain hose and ounce the unit fills with water drain hose leaks under dishwasher, unit will need autho. Office will reschedule with customer if autho. Is approved, see pic of rodent damage to drain hose.

Near Shire St, Pflugerville, TX 78660
Luis M.

Luis M.

Refrigerator-unit shutting it self off . Replaced main control and UI

Near Isernia Dr, Austin, TX 78748
Luis M.

Luis M.

Near Isernia Dr, Austin, TX 78748
Luis M.

Luis M.

Near Isernia Dr, Austin, TX 78748
Luis M.

Luis M.

Near Isernia Dr, Austin, TX 78748
Robert J.

Robert J.

WEG745H0FS0 Arrived on job to replace control and igniter. Replaced power control and test no change. Replaced model and test operation normal. No leaks detected at time of service. Job complete.

Near Robert Browning St, Austin, TX 78723
Tyler B.

Tyler B.

Near Land's End Cove, Austin, TX 78717
Tyler B.

Tyler B.

Near McNeil Rd, Round Rock, TX 78681
Arthur B.

Arthur B.

WRF555SDHV01 (French Door Refrigerator) - Arrived onsite for customer complaint of French door refrigerator vibrating when running. Confirmed vibrations. Removed back panel and found evaporator drip pan vibrating on the base of the unit. Used foam tape under evaporator pan. Found noise subsided. No other issues found. All water connections were dry at time of service.

Near Kim Ave, Copperas Cove, TX 76522
Wesley P.

Wesley P.

KDFE104DSS5 Arrived on site and found customer had touch panel trouble due to not latching prior to attempting to make selections. All checks good in diagnostics. Advised customer on use and care.

Near Argento Pl, Cedar Park, TX 78613
Robert J.

Robert J.

WDF520PADM7 Arrived on job for complaints of not drying. Adjust wet agent setting and run diagnostics. Heater working. No leaks detected at time of service. Job complete

Near Nitschke St, Austin, TX 78723
Kevin B.

Kevin B.

Arrived on site and found frost buildup inside of the freezer, used silicone to close any air gaps between the liner and the other cabinet. Removed all interior frost and recommended to customer that refrigerator be observed for further frost buildup. No water leaks from connections at time of service, job complete if situation happens again may need 2 of A3189395

Near Salvia Ct, Driftwood, TX 78619
Luis M.

Luis M.

Refrigerator- no power to outlet customer will need electrician

Near Hamilton Pool Rd, Austin, TX 78738
Kevin B.

Kevin B.

Arrived on site and found frost buildup inside of the freezer, used silicone to close any air gaps between the liner and the other cabinet. Removed all interior frost and recommended to customer that refrigerator be observed for further frost buildup. No water leaks from connections at time of service, job complete if situation happens again may need 2 of A3189395

Near Jack C Hays Trail, Mountain City, TX 78610
Thomas L.

Thomas L.

Arrived on site and installed new lid latch. Ran diagnostics to test latch function and all mechanical functions. Unit disconnected and water connections not available to test for leaks. Unit operating properly. Job complete

Near Edmond St, Taylor, TX 76574
Arthur B.

Arthur B.

WDF520PADB7 (Dishwasher) - Arrived onsite for customer complaint of dishwasher not spraying dishes with water. Tested unit and found sump not moving water. Removed faulty sump n motor and installed new replacement. Reassembled and tested unit. Unit now fills,washes,drain and heats as intended. No other issues found. All water connections were dry at time of service.

Near Judy Ln, Copperas Cove, TX 76522
Arthur B.

Arthur B.

RF315PXEW0 (Freestanding Range) - Arrived onsite for customer complaint of freestanding range large coils stays on high and won’t adjust. Confirmed issue. Removed back panel and found infinite switches burnt. Ordering new large infinite switches, and receptacles. R/S for Monday 8/6.

Near Del Mar Dr, Copperas Cove, TX 76522
Tyler B.

Tyler B.

Near N Interstate 35 Frontage Rd, Round Rock, TX 78681
Kevin B.

Kevin B.

Arrived on site and found customer has un installed microwave, replaced magnetron capacitor and diode diagnosed by first technician. Vent to exterior was incorrectly installed originally I will need to be redone in order for microwave to fit properly, took one picture. Job complete.

Near FM 967, Buda, TX 78610
Mike G.

Mike G.

WDF520PADW7, Arrived on site for unit not draining checked unit and found that drain hose is hooked up to the Garbage disposal and Knockout plug has not been knocked out customer is stating that the countertops were just replace and when installing new countertops Sink garbage Disposal dishwasher where all removed and when everything was reinstalled unit was not draining found that the drain hose was installed to another spot for draing for the dishwasher customer will need to have a plumber to checked out the plumbing to make sure it is safe to knock out the knockout plugs checked unit for water leaks and no leaks found at time of srv... unit checked fine at this time....

Near Linwood Rd, Temple, TX 76502
Mike G.

Mike G.

WDF520PADW7, Arrived on site for unit not draining checked unit and found that drain hose is hooked up to the Garbage disposal and Knockout plug has not been knocked out customer is stating that the countertops were just replace and when installing new countertops Sink garbage Disposal dishwasher where all removed and when everything was reinstalled unit was not draining found that the drain hose was installed to another spot for draing for the dishwasher customer will need to have a plumber to checked out the plumbing to make sure it is safe to knock out the knockout plugs checked unit for water leaks and no leaks found at time of srv... unit checked fine at this time....

Near Linwood Rd, Temple, TX 76502
Wesley P.

Wesley P.

WRX735SDBM04 arrived on site and found absolute no cool. Tested start device and found failed. Replaced start device. All is. Ow operating as designed. Advised customer on use and care. All checks good.

Near Texan Dr, Cedar Park, TX 78613
Arthur B.

Arthur B.

ED5VHGXMB10 (SxS Refrigerator) - Arrived onsite for customer complaint of icemaker leaking when making ice and not dispensing ice. Found icemaker is leaking from the front of the mold and also the auger indie container is stripped. Ordering new ice container and returning with icemaker. R/S for 8/6. Icemaker turned off to prevent leaks. All water connections were dry at time of service.

Near Del Mar Dr, Copperas Cove, TX 76522
Lou S.

Lou S.

arrived on site to inspect microwave light flickering. Upon further inspection, I opened and closed the door and found that the inner light would flicker intermittently. I removed and replaced all three switches and both interlocks and tested the unit. Unit operates as designed. Job completed.

Near Andele Way, Liberty Hill, TX 78642
Thomas L.

Thomas L.

Arrived on site and tested washer. Found that drain pump running constantly and control will not allow diagnostics. Blew air through pressure hose to check for blockage and found to be clear. Unit will need new control to and possibly drain pump. Quoted customer $229.65 plus tax for control and 189.99 plus tax for labor. Quoted $118.19 plus tax for drain pump if needed. Customer looking into new washer before proceeding with repair. Collected $99.99 plus tax diagnosis. All water connections dry at time of service. Job complete

Near FM397, Taylor, TX 76574
Arthur B.

Arthur B.

MEDX655DW1(Dryer) - Arrived onsite for customer compliant of dryer taking too long to dry clothes. Tested unit. Checked house venting outside and could see lint build up on cap. Advised customer to call housing maintenance and have house venting cleaned out for proper air flow. Dryer does heat and tumble as intended. No other issues found. Dryer vent and lint trap was clean of lint at time of service.

Near Broken Bow, Fort Hood, TX 76544
Arthur B.

Arthur B.

MVWX655DW1 (Top Load Washer) - Arrived onsite for customer complaint of top load washer shaking when spinning. Tested unit. Found inner basket has wobble when spinning. Also found inner basket moves around as well and not fully secure. Ordering new inner basket. R/S for Monday 8/6. All water connections were dry at time of service.

Near Broken Bow, Fort Hood, TX 76544
Arthur B.

Arthur B.

MVWX655DW1 (Top Load Washer) - Arrived onsite for customer complaint of top load washer shaking when spinning. Tested unit. Found inner basket has wobble when spinning. Also found inner basket moves around as well and not fully secure. Ordering new inner basket. R/S for Monday 8/6. All water connections were dry at time of service.

Near Broken Bow, Fort Hood, TX 76544
Leonardo C.

Leonardo C.

Whirlpool dishwasher not washing model: WDF520PADM7. Arrived on site to test unit for not washing. Test unit and found wash motor not coming on. Found wash motor getting power but not responding. Replaced sump and motor test unit for leaks no leaks present at this time. Wash motor coming on and draining correctly job complete

Near Ondara Drive, Austin, TX 78739
Nathaniel B.

Nathaniel B.

Model WDT730PAHZ0, Arrived on call for dishwasher not drying dishes, checked for error codes and got f5 e1 which is a door stuck open error, door switch checks good, found no other errors, found that customer is not running hot water at sink before starting dishwasher which is mandatory, had to run hot water at sink for about 5 min before water temp got to 120 degrees, also found customer is using to much soap it is forming a layer of suds in bottom of the dishwasher, heater element is coming on and pulling 7.3 amps which is good, customer to switch to liquid soap and start with 1 table spoon of liquid and if still sudsing after 5 min. Of sloshing reduce to 1 tea spoon of liquid and rinse aid set it to 1 at the lowest setting on dispenser and must run hot water at sink before starting dishwasher, no parts needed, no water leaks at time of call, call complete.

Near Candace Loop, Pflugerville, TX 78660
Nathaniel B.

Nathaniel B.

Model WDT730PAHZ0, Arrived on call for dishwasher not drying dishes, checked for error codes and got f5 e1 which is a door stuck open error, door switch checks good, found no other errors, found that customer is not running hot water at sink before starting dishwasher which is mandatory, had to run hot water at sink for about 5 min before water temp got to 120 degrees, also found customer is using to much soap it is forming a layer of suds in bottom of the dishwasher, heater element is coming on and pulling 7.3 amps which is good, customer to switch to liquid soap and start with 1 table spoon of liquid and if still sudsing after 5 min. Of sloshing reduce to 1 tea spoon of liquid and rinse aid set it to 1 at the lowest setting on dispenser and must run hot water at sink before starting dishwasher, no parts needed, no water leaks at time of call, call complete.

Near Candace Loop, Pflugerville, TX 78660
Arthur B.

Arthur B.

WRT511SZDM00 (Top Mount Refrigerator) - Arrived onsite for builder complaint of RC door dented when opening unit out of packing. Confirmed dent. Removed and replaced RC door. Builder satisfied with replacement. No other issues found. Unit is not connected to water.

Near Drum Song Trail, Fort Hood, TX 76544
Luis M.

Luis M.

Ice machine. Replaced defective water valve to icemaker

Near Bonita St, Austin, TX 78703
Brandon C.

Brandon C.

Arrived on site for customer wanting shipping bolts installed. I installed the shipping bolts that the customer had, no water or power was hooked up at time of service.

Near Clark Cove Rd, Buda, TX 78610
Jerry C.

Jerry C.

KSC24C8EYY02 Arrived to inspect cooling issue. I found the fc at 30 degrees and the rc at 45. The unit has been having troubles freezing items such as ice cream for several weeks and had been getting worse. I found the discharge tube too cool at approximately 12 inches from the compressor and the compressor was very hot. I removed and replaced the compressor and rc evap, including the dye drier and service port and pulled vacuum in the system for 15 minutes. After monitoring for an additional 15, I charged the unit with the mfg’s prescribed charge amount and tested. Operational test good, no leaks observed during service.

Near Lakefront Dr, Lago Vista, TX 78645
Nathaniel B.

Nathaniel B.

Model WTW5000DW1, Arrived on call for washer ripping cloths, found wash plate had crack in it snagging cloths ripping them, also had change between the outer edge of the wash plate and the inner tub that could catch on clothing, wash plate broke trying to get it out but not able to remove the metal center from the wash plate from gear case, will order all the parts listed for order, will need autho., customer not to use the unit until repaired no water leaks at time of call.

Near Drake Dr, Bastrop, TX 78602
Nathaniel B.

Nathaniel B.

Model WTW5000DW1, Arrived on call for washer ripping cloths, found wash plate had crack in it snagging cloths ripping them, also had change between the outer edge of the wash plate and the inner tub that could catch on clothing, wash plate broke trying to get it out but not able to remove the metal center from the wash plate from gear case, will order all the parts listed for order, will need autho., customer not to use the unit until repaired no water leaks at time of call.

Near Drake Dr, Bastrop, TX 78602
Tyler B.

Tyler B.

Near Star Mountain Ln, Georgetown, TX 78633
Luis M.

Luis M.

Ice machine. Replaced failed water valve

Near Sandia Loop, Austin, TX 78735
Wesley P.

Wesley P.

WTW5800SW0 Arrived on site and found unit lid switch weak. Replaced lid switch and advised customer on repair. All checks good. Unit operating as designed.

Near Jerusalem Dr, Round Rock, TX 78664
Arthur B.

Arthur B.

WDT750SAHZ0 (Dishwasher) - Arrived onsite for builder complaint of dishwasher not closing properly. When arrived,unit was uninstalled and in garage. Found RH hinge tab that hold door broke off causing the closing issue. Removed and replaced RH bracket. Reassembled. Door now closes as intended. No other issues found. Can not test unit due to being uninstalled. No water connected at this time.

Near Alabaster Dr, Killeen, TX 76542
Diego G.

Diego G.

Arrived on site. Checked for light issues. Found bad door switch causing light not to come on and freezer. Replace light switch, all functions tested OK. No leaks present. Job complete

Near W Live Oak St, Lockhart, TX 78644
Diego G.

Diego G.

Arrived on site. Checked for light issues. Found bad door switch causing light not to come on and freezer. Replace light switch, all functions tested OK. No leaks present. Job complete

Near W Live Oak St, Lockhart, TX 78644
Diego G.

Diego G.

Arrived on site. Checked for light issues. Found bad door switch causing light not to come on and freezer. Replace light switch, all functions tested OK. No leaks present. Job complete

Near W Live Oak St, Lockhart, TX 78644
Diego G.

Diego G.

Arrived on site. Checked for light issues. Found bad door switch causing light not to come on and freezer. Replace light switch, all functions tested OK. No leaks present. Job complete

Near W Live Oak St, Lockhart, TX 78644
Diego G.

Diego G.

Arrived on site. Checked for light issues. Found bad door switch causing light not to come on and freezer. Replace light switch, all functions tested OK. No leaks present. Job complete

Near W Live Oak St, Lockhart, TX 78644
Diego G.

Diego G.

Arrived on site. Checked for light issues. Found bad door switch causing light not to come on and freezer. Replace light switch, all functions tested OK. No leaks present. Job complete

Near W Live Oak St, Lockhart, TX 78644
Thomas L.

Thomas L.

Arrived on site and installed rear panel. Tightened all screws and ensured connection motor screws were tight. Tested for proper operation. Unit working properly. Job complete.

Near W Majestic Oak Ln, Georgetown, TX 78633
Lou S.

Lou S.

arrived on site to inspect refrigerator doors with rust and discoloration. Upon further inspection, I found that both rc doors had rust spots on them and the fc door had a few spots of rust or discoloration on it. I removed and replaced both rc doors and the fc door. I used the gaskets from the old doors as they were in working condition. I tested the unit and unit operates as designed. No water leaks observed during service. Job completed.

Near S Bagdad Rd, Leander, TX 78641
Arthur B.

Arthur B.

MDB7749SAB1 (Dishwasher) - Arrived onsite to install new control and UI to dishwasher from my prior visit’s diagnosis. Removed faulty control and console and installed new replacements. Reassembled and tested. Unit now powers on,fills,washes,drain and heats as intended. No other issues found. All water connections were dry at time of service.

Near Shawn Dr, Killeen, TX 76542
Wesley P.

Wesley P.

MDET446AYW Arrived on site and found Belt nut loose on the motor shaft. Secured by reversing position of nut. Replaced belt due to significant wear. All else checks good. Unit operating as designed.

Near Chrighton Castle Bend, Pflugerville, TX 78660
Nathaniel B.

Nathaniel B.

Model WRF560SMYW05, Arrived on call for ice maker not making ice or making ice slowly, found that ice maker is not making ice at all is the complaint, found that ice maker bail arm was put to the off position stopping ice maker from running, flipped bail arm down on ice maker and ice maker cycled on its own and filled with water all checks good, no parts needed, customer to allow for proper ice production with in next 24-48 hours, no water leaks at time of call.

Near Farm St, Bastrop, TX 78602
Nathaniel B.

Nathaniel B.

Model WRF560SMYW05, Arrived on call for ice maker not making ice or making ice slowly, found that ice maker is not making ice at all is the complaint, found that ice maker bail arm was put to the off position stopping ice maker from running, flipped bail arm down on ice maker and ice maker cycled on its own and filled with water all checks good, no parts needed, customer to allow for proper ice production with in next 24-48 hours, no water leaks at time of call.

Near Farm St, Bastrop, TX 78602
Tyler B.

Tyler B.

Near Sandpiper Cove, Georgetown, TX 78633
Kevin B.

Kevin B.

Arrived on site and found ice machine is off, turn power on and ice machine started a normal cycle. Absorbed it for 30 minutes and a sheet of ice was made Took one picture of it on cutting grid SR7722596181 spoke with tech line. Since It is making ice properly they do not recommend any replacement or adjustment. Requested to customer that if they have the same experience do not turn off the machine in between technician visits. No water leaks from connections at time of service, job complete.

Near Heights Dr, Austin, TX 78746
Arthur B.

Arthur B.

MEDX655DW1 (Dryer) - Arrived onsite for customer complaint of of dryer push to start switch broke inside console. Removed console and found push to start tabs that hold the switch to console had broken off. Removed faulty switch and installed new replacement. Reassembled and tested. Unit now starts,tumbles and heats as intended. No other issue found. Dryer vent and lint trap was clean of lint at time of service.

Near E Rancier Ave, Killeen, TX 76543
Nathaniel B.

Nathaniel B.

Model KCGS956ESS02, Arrived on call for right front burner knob ring under knob is loose and still igniting after gas is lit 1 time but has not repeated customer says, was not able to get this to repeat while at customers home, will order bezel and will reschedule for 8/7/18, instructed customer on making sure burner caps are on burners correctly, no gas leaks at time of call.

Near Eland Ave, Bastrop, TX 78602
Nathaniel B.

Nathaniel B.

Model KCGS956ESS02, Arrived on call for right front burner knob ring under knob is loose and still igniting after gas is lit 1 time but has not repeated customer says, was not able to get this to repeat while at customers home, will order bezel and will reschedule for 8/7/18, instructed customer on making sure burner caps are on burners correctly, no gas leaks at time of call.

Near Eland Ave, Bastrop, TX 78602
Brandon C.

Brandon C.

Arrived on site for customer complaint of microwave sparking during use, found rusted out holes in two locations in cavity, can not be repaired.

Near Heather Hills Dr, Dripping Springs, TX 78620
Wesley P.

Wesley P.

WRS325FDAB06 Arrived on site and found gfci breaker causing tripping to happen during surges. 7722595126 documented with Dave at techline. No recommendation from whirlpool. Suggested pursuing city exemption for appliance bearing breakers.

Near Landon Samuel Loop, Pflugerville, TX 78660
Arthur B.

Arthur B.

MFF2557HEQ (French Door Refrigerator) - Arrived onsite for French door refrigerator not asking ice. Removed evaporator cover and found upper portion of evaporator frosted up. Used steamer to removed frost build up. Checked also icemaker harness and found no power going to icemaker. Removed icemaker and harness and installed new replacements. Reassembled. Found power going to icemaker. Advised customer to wait 24hrs for ice to produce. No other issues found. All water connections were dry at time of service.

Near W Houston Ave, Temple, TX 76501
Lou S.

Lou S.

arrived on site to inspect venthood making loud noise. Upon further inspection, I turned the unit fan on low, medium and high and while on high speed, I could hear a chirping noise coming from the fan motor. I removed the fan motor assembly to inspect and I found a small piece of the fan wheel was broken so at high speed the fan was rubbing the housing. I replaced the fan motor assembly and tested the unit and the unit operated as designed. I notified the builder of my findings. Job completed.

Near Bardella Dr, Leander, TX 78641
Nathaniel B.

Nathaniel B.

Model MEDB765FW0, Arrived on call for dryer drum still turning when door is opened, diag. Unit has a bad door switch prior, replaced door switch and know when opening door the dryer drum stops turning, all checks good, call complete.

Near McCoy Cir, Cedar Creek, TX 78612
Nathaniel B.

Nathaniel B.

Model MEDB765FW0, Arrived on call for dryer drum still turning when door is opened, diag. Unit has a bad door switch prior, replaced door switch and know when opening door the dryer drum stops turning, all checks good, call complete.

Near McCoy Cir, Cedar Creek, TX 78612
Clif L.

Clif L.

Whirlpool refrigerator ET1CHMXKB03. Arrived on site to diagnose a refrigerator that is leaking. Found defrost drain clogged with ice causing freezer defrost water to leak into refrigerator section. Steamed drain and found no obstructions. Tested unit and found all is now working properly. No leaks were found after services were performed.

Near Shadow Valley Dr, Austin, TX 78731
Nathaniel B.

Nathaniel B.

Model WOS51EC0AS04, Arrived on call for oven temp getting to hot, had customer preheat the oven to 350 degrees prior to arriving at customers home oven cut out temp 390 degrees, cut in temp got 321 degrees which is a average temp of 356 degrees so calibrated oven -5 for a average temp of 349 when set at 350 degrees, no parts needed, call complete.

Near McCoy Cir, Cedar Creek, TX 78612
Nathaniel B.

Nathaniel B.

Model WOS51EC0AS04, Arrived on call for oven temp getting to hot, had customer preheat the oven to 350 degrees prior to arriving at customers home oven cut out temp 390 degrees, cut in temp got 321 degrees which is a average temp of 356 degrees so calibrated oven -5 for a average temp of 349 when set at 350 degrees, no parts needed, call complete.

Near McCoy Cir, Cedar Creek, TX 78612
Brandon C.

Brandon C.

Arrived on site for customer complaint of water leaking from the top by the water filter. I found the water line feeding the ice maker was not properly connected to 5e water valve and leaking. I reconnected water line and filled ice maker mold, no leaks at time of service.

Near Tonkawa Trail W, Lakeway, TX 78738
Diego G.

Diego G.

Arrived on site. Check for no ice issues. Found condenser fan motor not kicking on allowing things to melt. Replace condenser fan motor and ran diagnostic test, all functions tested OK. Instructed customer to allow 24 hours for unit to fill up. No leaks present. Job complete

Near Gruene Vintage, New Braunfels, TX 78130
Diego G.

Diego G.

Arrived on site. Check for no ice issues. Found condenser fan motor not kicking on allowing things to melt. Replace condenser fan motor and ran diagnostic test, all functions tested OK. Instructed customer to allow 24 hours for unit to fill up. No leaks present. Job complete

Near Gruene Vintage, New Braunfels, TX 78130
Diego G.

Diego G.

Arrived on site. Check for no ice issues. Found condenser fan motor not kicking on allowing things to melt. Replace condenser fan motor and ran diagnostic test, all functions tested OK. Instructed customer to allow 24 hours for unit to fill up. No leaks present. Job complete

Near Gruene Vintage, New Braunfels, TX 78130
Thomas L.

Thomas L.

Arrived onsite and installed new fill tube and ice maker. Tested ice maker for proper operation and inspected for water leaks. All water connections dry and ice maker no longer leaking. Removed ice build up from bottom of freezer. Unit working properly. Job complete

Near Gabriel View Dr, Georgetown, TX 78628
Luis M.

Luis M.

Refrigerator-defrosted and cleared drain installed updated fresh food thermistor

Near Founders Cir, Spicewood, TX 78669
Robert J.

Robert J.

WEG515S0FS0 Arrived on job for complaints of Oder we ended cooking. Found the air to gas mix off. Adjust air to correct. Operation normal. No leaks detected at time of service. Job complete.

Near Bridgewater Dr, Austin, TX 78723
Wesley P.

Wesley P.

Wrx998SIBM01 Arrived on site and found ice build up due to freezer door poor alignment exasperated by freezer door being left open. Corrected seal and removed ice. Used steamer and heat treatment to close gap. Advised customer concerning repair. All checks good. Unit now operating as designed.

Near Condor Way, Pflugerville, TX 78660
Lou S.

Lou S.

arrived on site to inspect oven not heating properly. Upon further inspection, the customer advised that she had a power outage and she had to reset the clock. I found that the unit had been switched to Celsius. The customer advised that the unit would not go above 177 degrees. With the unit being set at Celsius, it was set at 177 degrees Celsius. I changed the unit to read at Fahrenheit and began testing at 350 degrees. I took five readings of 334, 297, 377, 324 and 377 and the average was 342. I advised the customer that the unit is operating as designed. Job completed.

Near Chitalpa Street, Leander, TX 78641
Clif L.

Clif L.

Kitchenaid refrigerator KSCS25KSS01. Arrived on site to diagnose the refrigerator with the ice dispenser that is not operating. Tested unit and found broken wire is at bottom of freezer door causing no power to reach dispenser motor. Repaired wiring and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.

Near Blueridge Ct, Austin, TX 78731
Clif L.

Clif L.

Kitchenaid microwave KHMS155LSS1. Arrived on site to diagnose a microwave with a broken handle. Found handle separating from door assembly due to a cracked mounting area inside handle. Was able to repair handle with a screw that is longer than factory. Tested unit and found all is fully secured and operating properly.

Near Blueridge Ct, Austin, TX 78731
Arthur B.

Arthur B.

WFE525S0HV0 (Freestanding Range) - Arrived onsite for customer complaint of freestanding range getting error code F1E2 (AD Error) and F2E1 (Shorted Keypad). Confirmed error code in diagnostics. Removed and replaced faulty control board assembly. Reassembled and tested. All functions/features work as intended. No other issues found.

Near Crested Butte Dr, Hewitt, TX 76643
Robert J.

Robert J.

WRT318FMDV01 Arrived on job for complaints of not cooling. Compressor making clicking noise replaced starter and test operation normal. No leaks detected at time of service. Job complete

Near Bradley Dr, Austin, TX 78723
Clif L.

Clif L.

Whirlpool dryer WGD9500TW3. Arrived on site to diagnose a dryer that was not responding controls. Tested unit and found all controls fully responsive and no mechanical failures at this time. No repairs are necessary and all is working properly. Advised homeowner may have been moisture related issue and once the unit dried out everything is now operating properly.

Near Blueridge Ct, Austin, TX 78731
Luis M.

Luis M.

Refrigerator-replaced Gemini control board

Near Sailboat Pass, Spicewood, TX 78669
Brandon C.

Brandon C.

Arrived on site for for customer complaint of dryer making noise. I found a penny stuck in the drum felt, I removed the penny, unit tested good.

Near Rooster Springs Rd, Austin, TX 78737
Scott  M.

Scott M.

Maytag sided x side

Near Oak Knoll Dr, Austin, TX 78759
Tyler B.

Tyler B.

Near Prestwick Dr, Hutto, TX 78634
Arthur B.

Arthur B.

MSD2454FRW (SxS Refrigerator) - Arrived onsite for customer complaint of SxS refrigerator making noise when dispensing water and ice. Tested unit and found door chute will maki noise when dispensing. Removed and replacement door chute.Retested. Same result. Will need to order dispenser control to complete repair. R/S customer for Friday 8/3. All water connections were dry at time of service.

Near Neely Rd, Hewitt, TX 76643
Thomas L.

Thomas L.

KRMF706ESS Tested for ice maker not dispensing. Found moisture has gotten into dispenser motor and frozen. Installed new motor and tested operation. Unit now dispensing ice properly. Job complete

Near O'Connor Dr, Round Rock, TX 78681
Robert J.

Robert J.

UXT3030ADB2 Arrived on job for complaints of filter too tight. Found filter damaged. Replaced filter and test light and fan operation normal.

Near Nitschke St, Austin, TX 78723
Lou S.

Lou S.

arrived on site to inspect washer door lock not unlocking. Upon further inspection, I placed the unit in diagnostics and found no error codes. I continued with testing and unit operated as designed with no error codes at the end. Customer advised that the unit will not unlock at the end of the cycle as if it were stuck in the last mode of the cycle. I verified continuity at thee J9 numbers 1 & 2 and found 118 ohms. Following Service Matters tech sheet, I removed and replaced the main control and tested unit and the unit operated as designed. No water leaks observed during service, job completed.

Near Telling Wind, Liberty Hill, TX 78642
Lou S.

Lou S.

arrived on site to inspect dishwasher not draining. Upon further inspection, I found that the customer had recently installed a disposal and I found that the drain knockout had not been removed. I removed the knockout and tested the unit and the unit operated as designed. I quoted the customer DW500 $99.99 and provided a 10% discount for military service. The total including tax was $97.41 and was paid in full. No water leaks observed during service, job completed.

Near Telling Wind, Liberty Hill, TX 78642
Wesley P.

Wesley P.

Blower fan needed replacement in whirlpool range cooktop. Replaced fan. Now unit is operating as designed.

Near Farm to Market 685, Hutto, TX 78634
Brandon C.

Brandon C.

Arrived on site for customer complaint of washer making load banging noise during spin. I found washer was not level, I leveled the washer and calibrated unit. Tested good, water lines were dry at time of service.

Near TX-71, Austin, TX 78735
Daniel  A.

Daniel A.

WRX988SIBB00 Excessive frost in freezer . Replaced freezer door gasket. Checked slides/rails. Verified normal dealing against cabinet liner. No air leaks detected. Normal operation after service

Near Big Bear, San Antonio, TX 78258
Kevin B.

Kevin B.

Arrived on site and replaced blower fan diagnosed on previous visit after replacement rattling has stopped and no further repair is required, job complete

Near Lady Bird Ln, Austin, TX 78741
Tyler B.

Tyler B.

Near Co Rd 150, Georgetown, TX 78626
Arthur B.

Arthur B.

KDFE204EBL4 (Dishwasher) - Arrived onsite to install new upper tracks and latch from prior tech’s diagnosis. Uninstalled unit and removed upper tracks. Installed new upper tracks and latch. Reinstalled. Verified tub is square. Tested unit. Unit fills,washes,drains and heats with no issues nor leaks. All water connections were dry at time of service.

Near Hambleton Dr, Lorena, TX 76655
Thomas L.

Thomas L.

Arrived on site and installed new ice container. Tested for proper operation. Unit working proper. All water connections were dry at time of service. Job complete

Near TX-45, Round Rock, TX 78664
Luis M.

Luis M.

Ice machine. Diagnosed faulty water filter installed new water filter tested unit working

Near Flying J Blvd, Spicewood, TX 78669
Kevin B.

Kevin B.

Arrived on site and inspected wash machine and found that latch is not working, after replacing latch all function has returned to washer. Ran a calibration cycle to ensure correct operation. No water leaks from connections at time of service, job complete.

Near Willow Creek Dr, Austin, TX 78741
Clif L.

Clif L.

Whirlpool range WFG540H0ES1. Arrived on site to diagnose a cooktop with burners failing to ignite. Tested unit and found right front and left front burner is not lighting properly due to misformed burners and burner caps. Replaced LF and RF burners and all caps. Tested unit and found all is working properly at this time. No gas leaks were found at time of service.

Near Lyndhurst St, Austin, TX 78717
Thomas L.

Thomas L.

Arrived on site for no cool condition. Found unit totally inoperable. Removed unit from wall. Found no power to unit. Go into garage to reset breaker, all operations are normal .

Near Alton Pl, Round Rock, TX 78665
Wesley P.

Wesley P.

Wsf26c3exf01 arrived on site for fridge door having been misaligned for months with poor seal. Aligned and leveled door. Now unit seals properly. All checks good. No parts needed.

Near Cervinia Dr, Round Rock, TX 78665
Arthur B.

Arthur B.

MVWC416FW1 (Top Load Washer) - Arrived onsite for customer complaint of top load washer not coming. Checked receptacle for proper wiring. Found wiring correct but receptacle loose. Plugged unit in another receptacle and ran calibration. Unit calibrate successfully. Unit fills,agitates,drain and spins as intended. No other issues found. All water connections were dry at time of service.

Near E Avenue D, Temple, TX 76501
Thomas L.

Thomas L.

Arrived on site and tested unit. Customer stated that venthood has been working properly for the last week. Unable to duplicate the issue that customer was having. Unit working properly. Job complete

Near Co Rd 124, Georgetown, TX 78626
Arthur B.

Arthur B.

RTW4516FW1 (Top Load Washer) - Arrived onsite to install control to top load washer from prior tech’s diagnosis. Removed console and remove faulty control. Installed new replacement. Reassembled. Calibrated unit. Unit calibrated successfully. Unit fills,agitates,drain and spins as intended. No other issues found. All water connections were dry at time of service.

Near Meadow Oaks Dr, Temple, TX 76502
Thomas L.

Thomas L.

Arrived on site and tested unit. Found no water getting to ice maker. Inspected valve and water line. Found line to ice maker frozen and valve began to leak after removing. Installed new valve and defrosted water line. Tested for proper operation and inspected for leaks. All water connections dry at time of service. Ice maker cycled properly and filled with water. Job complete.

Near Williams Dr, Georgetown, TX 78628
Kevin B.

Kevin B.

Arrived on site and inspected ice machine and found it is producing almost no ice, took one picture. Found user interface is unresponsive, it will not go into a diagnostic cycle. Inspected compressor and found it has been modified by a previous company with an external start device, took one picture. Main harness has been modified also. Spoke with LM, He recommends a complete seal systems service as well as a new main harness. Also control board and user interface will need to be replaced. Will turn over to AHS for authorization. No water leaks from connections at time of service

Near Oyster Creek Dr, Buda, TX 78610

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