Arrived onsite for unit shelf shattered upon arrival found the glass shelf defective replaced glass d Wpw10691487 test unit no leaks observed during service

"Arrive on-site for a refrigerator that is making aloud rattling noise in the freezer section. Inspected unit and work area. The customer advised that the noise generally happens and if he opens the door, the noise will sometimes stop. He also stated that the noise doesn't happen all the time. I opened up the freezer section and did hear an audible.Noise coming from the evaporator fan. I pushed in on the back cover and found the noise present and stop when I would push in and take my hand off. I took off the bat cover and touched the bottom of evaporator fan when it was in use. I found the noise stop. I went ahead and replaced the evaporator fan and blade and tested the unit. The unit began to work and operate as designed with no abnormal sounds present. Call complete. WP2169142 and WP2315549."

Arrived onsite for unit popping at bottom of Rh door upon arrival customer stated the unit door pops when open all the way replaced stop W11037957 rc bottom hinge W11292872 tested. Unit is working as designed no leaks observed during service

"Arrived on site to replace previously diagnosed parts. Did not have additional blower, control or console. Ordering parts and office to reschedule as a 2man. ; ordrng 1 W11294389 (Control) and 1 W11598119 (Blower)"

"Arrived on site to inspect dishwasher door flying open. Upon further inspection, I tested the door and found that when it's opened at approximately four inches wide, the door will then continue to open all the way. I pulled the unit out and found the hinge springs at the furthest mount and electeicpa tape on the friction pads. Since there have been several service calls for this same issue of the door falling open, I contacted techline and spoke to Jeremy and advised of the complaint, previous repairs and my findings today. Jeremy advised that the pads and springs should be replaced and explain to the customer that the friction pads are designed to keep the door open no more than 4 inches from the tub, at which point, they can give and the door will fall open. Jeremy provided SR#7741322714. I removed and replaced the spring and pad that were prescreened for today and 1 spring and 1 pad from van stock and tested operations. The door is holding open at approximately four inches as designed (photo). I recommended the customer contact Whirlpool and provide the SR number if the door still does not operate to their satisfaction. No water leaks observed during service, job completed. WPW10337934, WP8268961"

Arrived on site and replaced console(W11325580). Unit now working as designed. Job complete.

"Arrived on site for a refrigerator that is unlevel and has damage done to it. Inspected unit and work area. Upon visual inspection, I found no damage done to the refrigerator. The customer advised that the doors and door handles don't seem to match up properly. I found the doors matching properly, but the handles not matching. I asked the customer if she would likely to adjust the handles and she advised that and she still has the same issue with the rollers and that she does not want to have a refrigerator that she has to adjust the feet when she wants to pull the unit out. I went to add and pulled the feet up so as to allow the unit to sit on the rollers. I found the unit began to continue for half a mile.Be uneven on the doors indicating a flooring issue. I advised the customer that putting down the feet well allowed the refrigerator to level itself out. The customer contacted Home Depot, whom she bought it from, and I spoke to one of their representatives. She advised that she worked in the claims department with home depot, and that the customer had put in their complaint within 48 hours of delivery and would be exchanging the unit. She advised that she would work with the customer to find a refrigerator that better suited the customer's needs. I called Whirlpool tech line and spoke to Jonathan SR# 7741326818. He advised that based on the photo sent over to him and the information provided, there would be I thing we could do to satisfy the customers' wishes for adjustable rollers. He advised me to make no further repair at this time. Call complete. No parts were installed."

"Arrived on site to inspect refrigerator no cool. Upon further inspection, the customer advised another service company has serviced the unit several times and have replaced all 'moving' parts and the unit continues to not cool. Upon arrival, I could hear the unit making a gurgling noise at the back of the unit. I gained access to the RC evaporator and found ice across the top of the evaporator and no frost pattern amongst the coils and I could hear the gurgling noise even louder with the RC evaporator exposed. When removing the RC evap cover, I found some of the styrofoam insulation was broken and creating an air gap and the broken styrofoam was collecting in the evap drain pan. I removed the debris and then placed the unit in diagnostics and tested the cooling system in test 40. At this point I gained access to the FC evaporator and found very little frost/ice on the evaporator and no frost pattern on the coils. I didn't hear the gurgling noise while testing, but it started again once the test was completed. I pulled the unit out and gained access to the compressor and found it hot to touch. Also found rust on the tubing of the condenser where it rests in the evaporating pan. I tested all fans in diagnostics and they're all functioning properly. I found the right RC door gasket badly torn. I advised the customer that the unit needs a sealed system repair, along with the door gasket, RC evap cover and control kit. I am ordering the right RC door gasket, condenser coils, CNOTE-3 HOUR JOB and CNOTE-AUTHORIZATION FOR PARTS-CONTROL KIT, DOOR GASKET, RC EVAP COVER. I recommended the customer unplug the unit until repairs are made to prevent any further damage to the unit. No water leaks observed during service; ordrng 1 W11548259 (Condenser) and 1 W10917313 (Right RC door gasket) and 1 CNOTE (AUTHORIZATION OF PARTS) and 1 CNOTE (3 HOUR JOB)"

Arrived on-site for oven not coming on. Found that the oven has power but the screen is completely blank. Couldn't access any diagnostics. I installed the control(w11261167) and tested unit. Both upper and lower are heating as designed.

Arrived on site with parts ordered. Removed shelves and covers. Replaced refrigerator evaporator fan motor. Replaced display board. Reassembled and verified operarion. Call complete. W11387384

Arrived onsite for low flow error. Replaced control board. Tested and found hot valve also needed replacement. Replaced valve. Tested and unit is now functioning properly. No leaks present at this time. Job complete.

Arrived on site for customer complaint of unit making loud noise and not completing cycles. Found the splutch is melted and burnt up again. I replaced splutch and contacted techline. Part used w10721967 SR# 7741324044 techline put the unit into review and will be in touch with us or the customer in 2-5 business days.

Arrived on site for customer complaint of unit leaking. Found cracked lower spray arm as well as door gasket slightly torn. I replaced door gasket and spray arm. Unit tested good.

Arrived on site to replace defective console. Replaced programed and tested. Unit is now functioning properly and as designed to. No one on site for signature

Arrived on-site for washer getting f9e1 code. I found that the washer was draining but very slowly. Got an f8e3 code also. Found that the pump was clogged so it couldn't drain. Installed new pump(w11458345) and cycled unit. Got no codes and everything is working as designed

"Arrived on-site for refrigerator not cooling. Verified the issue. Found evaporator fan running. The compressor was very hot and trying to start. I'm ordering 1 wpw10143759 dye drier, w11506635 service port, w11332031 compressor, w11337423 evaporator and 1 ss tech 2 hr for return visit. No parts used. ; ordrng 1 Sstech (R 600 2 hours) and 1 Wpw10143759 (Drier) and 1 W11506635 (Service port) and 1 W11332031 (Compressor) and 1 W11337423 (Evaporator)"

Arrived on-site to install ordered parts. Installed the control (w11652041) and heated unit to 350. Getting 120v at fan and unit is operating as designed.

"Arrived on site for customer complaint of door not closing, found door catch needed adjusting, after adjusting, unit tested good."

"Arrived on site to test unit for not starting cycle, tested unit found that it does have proper voltage and console is powering onbut not hearing the relay engage, replaced control motor briefly engaged but shut back off and would not start again, disassembled unit checked, all wiring could not find any loose connections. The motor looks good. Notice that the thermistor is out of range, replaced thermistor and cycling thermostat and tested., unit is now running as designed job complete installed WP8557403, WP8577274, W11741986"

"Arrived on site for left rear and right front sputtering and tring to igniter, and grommets under knobs loose and out of alignment. Found flames getting too low and flaming g out . Adjusted valve set screw . Replaced grommetsWPW10559494 X4 and have proper alignment. No gas leaks detected at time of service. Job complete"

Arrived on site for cooling issue. Removed evaporator cover partial frost found uv dye on suction line of evaporator ordering a new evaporator ; ordrng 1 Wp2188823 (Evaporator) and 1 Wpw10143759 (Drier) and 1 W10139462 (Compressor) and 1 W11056635 (Access valve)

"Arrived on-site for washer getting off-balance on arrival. Confirm failure and verified with customer. The type of laundry that was being washed when the issue occurred after putting laundry that customer provided in the unit. I found the issue was due to some Items being heavier than others and absorbing more water, causing an imbalance in the load. Once it got to the spin cycle. instructed customer how to counter the weight and found washer working as designed without getting g off balance. Call complete"

Arrived on site for washer being separated from frame. Found back left suspension fell through. Unit showing f0e5. No other errors. Use other side of holder and put suspension back. Ran test. All components pass test. Inspected underneath washer and found black oil on cam. Found back panel was broke off where screws go. I bent and put back with the peices. Ordering parts. Reset for Tuesday before 4pm. ; ordrng 1 W11217817 (Suspension) and 1 W11486091 (Back panel) and 1 W11481722 (Actuator)

"Arrived on site for customer complaint of drain pump running and never stopped. Found failed control, I replaced control and ran calibration, unit tested good. Part used w11607637"

"Arrived on site for customer complaint of door gasket broken, found broken gasket, the gasket i received is not the correct one. See picture, ordering parts research. ; ordrng 1 Cnote (Parts research for correct door gasket)"

Arrived on site with new door panel. Unabke to verify model as sticker is gone. Found the correct part number was ordered but they placed the wrong part in the box. Will reorder door. Vacant house. ; ordrng 1 W11613571 (Door panel)

"Arrived on site for refrigerator sometimes leaking and making shaved ice. Found unit on coldest setting. Temps are 33 and -2. Found all fans and components running properly. Bo evidence of shaved ice. Ice maker has a full bucket and they are properly shaped. Spoke with maintenance, said he saw a bunch of frost in freezer and on ice. Suspect door was not sealing due to plastic bag breaking the door seal. All working normal. Call complete. No parts."

Arrived on site for dryer door being hard to open. Found strike in place. Found catch was to strong. Removed and made repair to have latch more open. Tested and verified operation. Call complete

Arrived onsite for unit unbalanced upon arrival customer showed me videos of the load not wet upon further inspection found suspension is loose causing unbalanced loads replaced suspension W11510461 ran test cycles unit is working as designed no leaks observed during service

Arrived on site for freezer not cooling. Customer had power outage and hnit never came back on. Found freezer did not have any fans or compressor. Lights on control just flashes in sequence. Attempted to hold button down to turn cooling on/off but no change. Reset at plug. Attempted again but unit will not kick on. Lights flashing in sequence. Entered diagnostics and found no codes. Test mode confirmed compressor and fans work. Replaced main control. Verified operarion. Call complete.

Arrived on site for unit having gas smell. Found possible air gap between burner heads. Replaced burner heads and tested no present of gas smell detected at this time. Monitored unit for 15 minutes checked bake and broil. Looked behind unit at shut but again no signs of gas leak at this time. Customer will monitor if called back out send tech with gas detector

Arrived on site to install previously diagnosed wp3196548 thermal fuse. On arrival installed part and tested oven. Found it working as designed call complete

Arrived on site tilt refrigerator leaking. On arrival verified issue amd found drain line clogged(photos in sd). Cleared line and removed ice. Found leak no longer present. Call complete.

Arrived onsite for dishwasher with no operation. I confirmed unit was getting correct voltage. I checked the control and found the control to be getting voltage but not sending out voltage. I replaced the control and unit is now operating as designed. No water leaks. Call complete. Installed W11683481 cntrl elec.

"Arrived on site foot range turning off during bake preheat. On arrival found 249 l1&2, 123 l1n & 123 l2n, and 0 gn. Replaced w11696067 control, w11182108 bake element, and w10856603 broil element. Tested unit with ground removed to 500 and then reattached unit amd tested to 500. Found oven working as designed without tripping breaker. Call complete"

Arrived onsite for unit continuously draining. I found the unit to drain with the pressure line off and canceling the drain. Drain will kick back on after canceling indicating the water pressure sensor on the control has failed. I replaced the control and tested the unit. Unit is now operating as designed and no leaks are present. Call complete. Installed W11607637 CONTROL.

"Arrived on site for washer, not completing cycles on arrival.Customers stated that unit would not always go past the wash cycle and sometimes it would not go past the rinse cycle either after further inspection I found the unit had f8e1 in diagnostics . I found the cold side of Wpw10683603 valve had failed and I replaced valve. Tested unit and found no leaks and washer working as designed. Call complete"

Arrived onsite for dryer not tumbling. I confirmed dryer was not tumbling and found the belt snapped. When using the repair kit the belt supplied was incorrect and found out the bearing to hold the belt on the motor snapped. Will need to order the correct belt and replace the motor. RS FOR 04-15-2025. ORDERING WPW10198086 BELT. Used 4392065 Repair Kit.; ordrng 1 WPW10198086 (Belt)

Arrived on site for walloven microwave combo showing f8e0 on display when oven was used. On arrival verified voltage and hardwire were correct. Unit had a low cooling fan speed failure due to cooling fan harness not being fully locked into place. Locked harness together and found oven working as designed. No parts installed call complete

Arrived onsite for washer not draining. I found the drain pump to show continuity from the harness on the control. Customer stated she was able to get the washer to drain but it won't complete cycles and she doesn't hear the door lock. I ran diagnostic test and it completed the test. I checked the latch from the control and found it to show resistance but no continuity. Intermittently the door latch has failed and needs replacement. Ordering W11513248 Latch and RS for 04-15-25. ; schdld next appmnt for 4/15 TUE !

"Arrived on site to install previously diagnosed parts. Installed new RC left door, crisper drawer. Found icemaker would not jump or cycle. Replaced icemaker to resolve. Tested unit and verified proper fitment of all items and unit working as designed. Parts used - W11104495, W11104477, WPW10300024."

Arrived on site for unit not drying. Inspected unit checked air flow was good. Heating element not coming on Inspected unit found heating element coil separated. Replaced and tested still not coming on. Checked continuity at heater therm fuse had ol Replaced fuse and tested. Unit is now functioning properly and as designed to job completed

"Arrived on site for bin overflowing with ice and melting . Leaking on floor from ice melting . Ran diagnostics, all checked normal. Found resistance on bin thermistor @4.3 K with thermistor buried in ice . Double checked new thermistor and getting correct reading when buried in ice. Installed new thermistor WPW10511923. Reran diagnostics and all checked normal. No other leaks detected at time of service. Job complete"

Arrive downside for a refrigerator that is not making ice. Inspected unit and work area. I confirmed the customers complaint and found the lower ice maker continuing to run around and around but was not filled with water and would not stop. I went ahead and replaced the ice maker and tested the unit. The unit began to work and operate as designed. Call complete. W11592795.

"Arrived on site to test unit for o ice production, tested unit found water line kinked , adjusted line and ran multiple cycles on the ice maker with no issues, unit is now running as designed no leaks detected job complete no parts installed"

"Arrived on site. Replaced upper leds same issue no lights,replaced led control all leds powered on,replaced deli ui control test working,ran icemaker test no errors,ran harvest passed ran fill passed. No one available for signature W10830288,w11683244,w11048823"

"Arrived onsite and repaired unit with failed sealed system by replacing the compressor and added dye drier and access. Checked all brazed joints and pulled vacuum. Charged unit to spec and observed for proper cooling. No restrictions indicated with lowside hanging just below 0psi and good heat exchange occurring. W11557425, W11506635, WPW10143759. Sealed system work and parts covered by manufacturing warranty."

Arrived onsite and fouhd leak due to unit overfilling because drain stop in the disposal had not been removed. Cleared drain stop and observed and found nonongoin leaking. All checks good. No parts.

Arrived on site for unit not cooling. Could hear the compressor running but no frost pattern. Unit having sealed system issue. Unit is custom install. Sending pics to service management. Schedule possible 3 hr for disassembly and repaire. Office to reschedule ; ordrng 1 W11125124 (Compressor) and 1 W11507067 (Evaporator) and 1 WPW10143759 (UV drier) and 1 W11506635 (Access valve)

Arrived on site for unit not washing. Upon arrival customer was just finishing up a wash sump and motor are working. Bottom rack dishes are clean but top rack dishes not as clean. Customer drinks tea from coffee cup tee residue left inside cup recommended just wipping of before putting in dishwasher. However spray arm might not be dispensing water properly getting top rack clean. Need to repair missingroller stoper. Customer agreed to wipping tee residue out of cup. Ordering upper spray arm and roller stop clip. When we return to replace roller clips if customer is still having issues with upper rack not clean go ahead and replaced upper spray arm; ordrng 1 WPW10317197 (Upper arm) and 1 WPW10340683 (WPW10340683)

Arrived onsite for no cool and found unit operating with defrost failure. Exposed evaporator and found poor brown wire heater connection. Corrected connection and defrosted coil with steamer. All checks good. Unit is now operating as designed. No parts.

Arrived onsite for oven cavity light out. Found unit operating with shorted lightly and wiring issue. Used main harness to repair wiring concern at the block. All checks good. Unit is now operating as designed. W11726955

"Arrived onsite and tested unit for whine during spin as recorded in video. Unable to replicate and no signs of gearcase failure. Replaced cam and belt, and applied white lithium grease to potential hot spots in the gearcase. Unit is now operating as designed. No whine during drain spin. All checks good."

Arrived onsite for unit not heating. Found unit taking long to dry. Ran test and found customer using eco boost settings. Advidsed using timed dry settings. Unit is heating properly.

"Arrived on site to inspect washer error codes. Upon further inspection, the customer advised that after previous repair, they attempted to do a wash cycle and the unit began to do the same thing as before when the drain pump would turn on and wouldn't stop until they unplugged the unit. I tilted the unit back and inspected the harness below then placed the unit in diagnostics showing error code F9E1-drain issue. I cleared the code and continued with testing. I found when the unit would drain the water out, it would stop and show the error code again for drain failure. I cleared the code and then calibrated the unit and retested. Unit operated as designed. I tested three more tines in diagnostics and each time the unit operated as designed. I advised the customer of my findings and repairs. Unit is operating as designed and no water leaks observed during service, job completed."

"Arrived on site to test unit for randomly thawing out. Found little to no frost pattern developing on evap. Tapped in to sealed system. Found restriction on high side. Ran nitrogen through system and was able to push out. Replaced compressor(W11580057), drier!WPW10143759) and access valve(W11506635). Vacuumed system and charged to specs. Unit now working as designed. Job complete."

Arrived onsite for unit not cooling. On arrival inspected unit. Found unit cooling. Ice maker was off but found ice in mold. Ran harvest and did dump ice. Internal temps are ideal and current setup has been in place for 2 weeks. Unit is functioning. Maintenance will monitor as unit is unoccupied. Job complete

Arrived on site to test unit for water and ice accumulating on bottom of RC. Found RC drain was frozen over. Removed evap cover and cleared drain. Replaced RC evap cover(W11610999) due to damage when removing. Unit is now working as designed. No leaks detected. Job complete.

Arrived on site for unit making humming noise. Upon arrival un unit was unplugged plugged unit back in unit immediately stayed in a constant running state. Unit would not even let me into diagnostics to test. Unit n3eds a new control ordering part office tonresche; ordrng 1 W11608056 (Control)

Arrived on site for unit latch broken. Inspected unit and found indeed fact latch broken. Replaced latch and tested unit is now functioning properly and as designed to.

"Arrived on-site for a range with no power. I found the breaker was tripped and that it was the first time they used it. I disconnected the ground, installed a new bake element (w11182109), broil element (w10856603) and conttrol(w11696067) heated to 500 and reconnected the ground. Power is good at the tblock and amp draw is 16 at max. Advised the customer that the more they used it , the better it will get."

Arrived on-site to install ordered parts. Verified the issue. I installed the door latch(w10883049) and the light is shutting off as designed.

"Arrived on site to test unit for not heating, customer stated that unit does not get as hot and it takes longer for stuff to cook, tested unit found unit is heating and was not able to mimic what the customer was describing, did a factory reset on the unitband advised to monitor, if issue continues then we will need to return with cap, mag and diode, at this time job complete"

"Arrived on site to test unit for not agitating, tested unit found unit has a failed gear case and the cam is melted, will need to replace gearcase, cam, actuator, belt, shield and wash plate if it does not come off, ordering parts rescheduled for 4/15; ordrng 1 W11449840 (Gear case) and 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W11409708 (Shield) and 1 W10913953 (Actuator) and 1 W11550891 (Agitator)"

Arrived on-site for a range with no power. The customer wanted to the appointment due to it being a tripped breaker. Advised customer to call whirlpool if problem persist. No parts used. No signature.

Contacted SAFTEY. Spoke with Lvmarie. Notes were documented. 7741279020

Arrived onsite for unit not completing cycle. Found unit getting stuck in spin cycle for extended period of time. Found to much detergent being used. Advised customer to limit amount of detergent used. Customer will monitor. Job complete

"Arrived on site and replaced compressor(W11727250), drier(WPW10143759) and access valve(W11506635). Vacuumed system down and charged to specs with 56gof r600a. Unit now working as designed. Job complete."

"Arrived on site to test unit for loose handle, tested unit found handle loose, removed front panel and tightened handle, unit is now functioning as designed, job complete no parts installed"

"Arrived on site to replace previously diagnosed gearcase, replaced gearcase and ran a full spin cycle with no issues, unit is now running as designed no leaks detected job complete installed W11454741no one available to sign"

"Arrived on site for button cracked. Upon arrival, confirmed crack on the button. Customer stated it happened randomly. Customer is able to tape directly in the middle for the mechanical to work properly. Tested unit and all other functions work. Just button is needed. Pictures are all attached to the work order. Advised customer we will submit the diagnosis the their extended warranty and extended warranty company will contact customer for a resolution."

"Arrived on site to replace previously ordered part. Upon arrival, proceeded to replace W11460946 pump & motor. Ran diagnostics and passed with no issues. Unit is functioning as designed. No water leaks detected at this time. Project manager was not on site. No one available to sign."

"Arrived on site for unit not making ice. Upon arrival, found unit is off and had reservoir full of water. Started unit and found recirculating pump not kicking on. Proceeded to physically shake pump and immediately started working. Monitored unit and found all other comp ants working. No filter present in the unit. Proceeded to replace W11542867 pump. Tested unit and now unit is functioning as designed. No water leaks detected at this time"

Arrived on site with parts ordered for repair. Removed reservoir and found fill line clogged. Cleared lines and replaced reservoir drain pump and recirculating pump. Found no issues with harness. No corrosion. Ran test and found water valve is no filling properly. Will also need water valve. Advised customer to run cleaner through unit more than once as evaporator is dirty as well as spreader. Reset for wed am. ; ordrng 1 W10863947 (Water tube) and 1 W10897719 (Valve)

"Arrived on site for not making ice. Upon arrival, inspected unit and bin is full of ice. Customer states that has made ice but too a while. Test unit and found low fill. Removed filter and get a correct fill. Customer is going to look into replacing filter. Unit is operating as designed. No leaks present. Job complete. This is an unoccupied home. There is no one on site to sign off repair"

"Arrived on site for not draining correctly, upon arrival, inspected unit. Raised unit to inspect drain components. Found drain pump operbut noticed wiggling harness the drain comes and goes. Replaced lower harness W11652038. Test unit by filling with a deep fill. Unit is operating as designed. No leaks present at this time. Job complete"

Arrived on site for freezing products in fridge. Called sw for assistance ran numerous test on unit. Determined control issue replaced control and programed unit to proper settings. Set tem to 0 at freezer and 37 fridge. Customer will monitor next 24 hrs. No leaks present at this time job completed

"Arrived on site to inspect dishwasher stopping mid cycle. Upon further inspection, the customer advised the unit would finish the wash cycle and the drain pump would intermittently turn on after the cycle was completed. I inspected the interior of the tub and found rust on the element (photo). I placed the unit in diagnostics showing error code F2E1-stuck key. Cleared the code and continued with testing and the unit operated as designed. Due to the error code, i disassembled the unit door to gain access to the main control/UI assembly and found a large amount of moisture built up on the inside of the outer door panel (photo). I found the vent has failed and is not venting the steam out properly. I removed and replaced the control, vent, and element and retested and unit is operating as designed. Unit is operating as designed and no water leaks observed during service. W11682810, W11637583, W10518394; schdld next appmnt for 4/16 WED AM"

"Arrived on-site for a washing machine that is making squealing noises when the unit is spinning and has a door that is hard to open. Inspected unit and work area. The customer advised that normal load seemed to work fine with the unit, but bulkier loads sound like a belt is stripping. I gained access to the back and found the idler. Pulley. In good shape, but did find the belt loose causing the issue. I replaced the belt and found the door hinge, causing the door issue. I replaced the door hinge and ran the unit through diagnostic testing. I found the unit working and operating as designed. Call complete. WP8183202 and WPW10388414."

Arrived onsite for unit constantly running drain. I confirmed when plugged in with the water pressure line off and canceling the drain unit would kick back on the drain. The water pressure sensor in the control has failed and needs to be replaced. I replaced the control and unit is now operating as designed. Call was covered per service pointer W11766193. No leaks present. Call complete. Installed W11607637 CONTROL.

"Arrived on site to inspect door damage issues. Upon further inspection, I found the door endcap badly damaged and broken (photo). I found the unit operating as designed as the bin is full of ice. I researched the parts needed and found I am going to have to order the endcap. Ordering the top endcap and scheduled return service for 04/1625 PM call. No water leaks observed during service. ; ordrng 1 W11309752 (Endcap)"

"Arrived on site to test unit for tripping breaker. Upon arrival customer stated unit tripped the breaker and they could not reset. Have not used it since. Reset breaker successfully and started a bake cycle, unit tripped the breaker after broil relay clicked. Inspected unit, found not broken wires or evidence of a short or arcing. Unit is receiving proper voltage and has correct polarity, bonding strap between N and G has been removed. Followed TSP W11490386 and replaced the control (W11707168), bake element (W11182108) and broil element (W10856603). Removed ground strap from the terminal block and started a 500? cycle for 30 minutes. After time elapsed, reconnected the ground strap back to the terminal block and began another 500? bake cycle. Monitored for an additional 10 minutes, breaker no longer trips. Burn off is complete and relays on the control have been conditioned successfully. Instructed customer to continue running a 500? bake cycle for an additional 90 minutes to ensure proper burn off. Contacted SAFETY to document SR#7741295965. Advised customer if unit begins to trip the breaker again to get the breaker replaced. If issue still persists after breaker was replaced, call Whirlpool for further instruction. Unit is now running as designed, job complete."

"Arrived on site to test unit for not dispensing ice. Upon arrival customer stated ice does not dispense and container cannot be removed. Tested unit, found motor is engaging but ice is not dispensing. Removed ice container successfully and inspected impeller, impeller is not stripped. Suspecting ice container was not installed properly causing the auger to miss the ice bin receiver. Reinstalled the container and tested, crushed and cubed ice is now dispensing properly. Unit is running as designed, no leaks detected, no parts installed, job complete."

"Arrived on site to test unit for noise and not heating. Upon arrival customer stated that the noise will appear in the bake cycle intermittently, and every time convect bake is used. Also stated it takes about 10 minutes to preheat. Advised that the typical preheat times will take between 14-18 minutes, 10 minute preheat is within range. Engaged convection fan, heard what sounded like that motor seizing. The longer it ran the louder it got. Replaced convection motor and blade (W10860984) and tested unit, noise has been eliminated and unit is now running as designed, job complete."

"Arrived on site to test unit for buttons not functioning. Upon arrival customer stated the lights will illuminate but buttons dont react to input. Applied power to the unit, more than half of the lights illuminated and would not shut off. Tested buttons and found no reaction from any input. Split door and found no moisture in the unit. Unit will need a new console and possible control. Ordering part, no parts installed, rescheduled for 04/14.; ordrng 1 WPW10459139 (Console)"

"Arrived on site for unit not cooling. Upon arrival, customer stated cooling again. Unit continued to stay cool during the time of requesting service request to the day of service. Customer also mentioned unit made an abnormal noise when unit stopped cooling. Proceeded to check box temp and read 51F and dropping. Checked evaporator line temp and read 10F and dropping. Found dial thermostat to have shut cooling system down when turning to warmest setting. Continued to check condenser coil and found dog hair. Cleaned all hair and debris from coils. Retested and now unit is functioning as designed. Advised customer to video record noise if issue occurs again. Unit is functioning as designed. No water leaks detected at this time. No parts needed"

"Arrived on site for dishwasher not cleankng dishes. Unit showing. F6e1. Ran diagnostics and found pump is not not working. Making loud buzzing noise. Found some buttons are sticking, removed control panel and found corrosion on board and console. Office will call to schedule. ; ordrng 1 W10847822 (Console) and 1 WPW10591570 (Motor/sump.)"

"Arrived on site to test unit for high flame. Upon arrival customer stated the simmer flame is too high. Adjusted simmer flame for all burners, unit is now running as designed, no gas leak detected, no parts installed, job complete."

"Arrived on site for customer complaint of water under crisper drawer. Found defrost drain line clogged, I used steamer to deforst dain line. I adjusted the leveling of the unit to ensure proper drainage. Unit tested good."

"Arrived on site to replace control board, after replacing, unit it tested good. No leaks. Part used w11683480"

Arrived on site for unit working not working properly all the time tenant says it will skip cycles or just go to done. Unit was acting weird even during diagnostics. Replaced control and entered back into diagnostics unit responded properly after replacing control. Ran 2 test cycles unit is now functioning properly and as designed to. No leaks present at this time job completed

"Arrived on site for customer complaint of light not working properly, found failed control, I replaced control, unit tested good. Part used w11552018"

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the control, harness, and temperature sensor and tested the unit. The unit began to work and operate as designed. I was able to run the unit up to 350? and found it cycling properly. Call complete."

Arrived on site for unit keeps blowing fuse. Called SW for assistance ran multiple test and verified issue. Door switches are the cause of fuse blowing everytime. Replaced fuse unit turned on but as soon as I opened door fuse blew immediately. Ordering parts office to reschedule ; ordrng 1 W11252186 (Upper interlock assembly) and 1 W11252187 (Lower interlock) and 1 W11707984 (Fuse)

"Arrived on site for a nice machine that is leaking. Inspected unit and work area. The customer advised that they've been noticing it leaking from the bottom side of the inlet valve, which is what was replaced back in October by another company. She advised that she was not sure whether or not it had been leaking since the previous repair or not.Because they have been in and out of the house. I gained access to the inlet valve and found water residue underneath the valve assembly. I went to replace the inlet valve and found one of the tubes had been stretched up, causing the leak. I replaced the inlet tube and valve and tested the unit. The unit began to work and operate as designed with no leaks present during operation. Call complete."

Arrived on site to test unit for error f2e1(stuck ui). Was unable to do anything without error interrupting. Verified with claims unit had an additional 1yr warranty. Replaced console(W11598136) and verified both top and bottom ovens heating as designed. Job complete.

"Arrived on site to inspect dishwasher error codes. Upon further inspection, I placed the unit in diagnostics showing error codes F9E4-lower spray arm error and F3E3-failed calibration. Cleared the codes and continued with testing and the unit operated as designed. Spoke with previous tech on previous error codes they found and they found F2E1-stuck key. Customer advised the unit gets locked out intermittently. Due to the previous error code and the customer continuing to have issues with the control panel, I removed and replaced the control panel and retested. Unit is operating as designed. No water leaks observed during service, job completed. W11114745"

Arrived on site for frosting in freezer. Fridge gasket not seated properly causing gap between gasket and cabinet causing warm air migration to enter unit causing freezing moisture. Adjusted gasket to close properly. Unit is functioning properly and as designed to. No parts used job completed. No leaks present at this time. No one on site for signature

"Arrived on site for a refrigerator that is still not making ice. Inspected unit and work area. The customer advised that the unit made ice for 1 day and then completely quit again. She advised that she did not hear water running through it, but could he seemingly hear the ice maker trying to make ice. I did confirm that the ice maker was completely dry. I gained access to the fill tube and found it frozen. I went ahead and replaced the fill tube heater and reassembled the unit. I ran the unit through diagnostics and checked all components. I found the icebox fan, not turn on during testing. I've gained access to the iceboxfan and found it out of range, indicating a failed icebox fan. I replaced the icebox, fan and reassembled the unit. I ran the unit through all diagnostic testing and found all components working and operating as designed. I advise the customer to keep an eye on the unit and to call back if any other issues persist. Call complete. W11087201 and W10846539."

"Arrived on site for a dishwasher that is not heating. Inspected unit and work area. The customer advised that the unit just completely stopped heating and her dishes do not come out hot at the end of the cycle. I found the heater was in good condition and was not broken but found the float switch was stuck in an open state. I ran the internet through diagnostics and found an F7nE1 (heater disabled) and F6 E4 (float switch open) error codes. I ran the unit through an auto test and found all portions of the machine working and operating as designed, including the heater coming on, at the end of the cycle. I did advise the customer that it appeared that either she had too many suds in the unit, or something got stuck underneath the float switch at some point. The unit is working and operating as designed. No parts were installed. Call complete."