Near Lakeway, TX 78738
Brandon
Job Details: 09/17/2020
COOKTOP KITCHENAID KCGC558JSS00 "Arrived on site for customer complaint of knobs not being perfectly centered with off symbol, there is some wiggle with the burner knobs, this is normal, see attached picture. Unit tested good. Working as designed."
Near Pflugerville, TX 78660
Andy
Job Details: 09/17/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site for dishwasher not heating properly. Tested and inspected unit and found all operations are normal. Spoke with customer on use and care and practice for best performance. No water leaks present at time of service.
Near Austin, TX 78747
Jacob
Job Details: 09/17/2020
RANGE WHIRLPOOL WFG505M0BS3 Arrived onsite for gasket to unit ripped. looked at gasket. Gasket was ripped. Replaced gasket. No issues at this time. Job complete
Near Jarrell, TX 76537
Tyler
Job Details: 09/17/2020
RANGE WHIRLPOOL WFE505W0HB2 Arrived on site for range not allowing dual burner to adjust temp setting. Upon arrival I comfirmed front left dual burner would stay on high setting no matter where the dial was set to. I replaced infinite switch and retested burner. Unit not allowing for temp adjustment and full functionality of dual burner. Call complete
Near Austin, TX 78737
Leonardo
Job Details: 09/17/2020
DISHWASHER WHIRLPOOL KDTM404KPS0 "Arrived on site to test unit for dishwasher not draining, test unit and found bend in drain line due to where the hose was ran during construction, advice customer to contact building to rerun the dishwasher hose, job complete."
Near Austin, TX 78728
Chase
Job Details: 09/17/2020
MICROWAVE KITCHENAID KMHS120ESS0 "Arrived on site to repair microwave for no heat issue. Repalced failed high voltage components-magnetron , diode and capacitor. Reinstalled and tested unit. All checks good. Job complete.
Near Georgetown, TX 78633
Jonathan
Job Details: 09/17/2020
REFRIGERATOR GE GSH25ISXL "Arrived on site for refrigerator not cooling. Inspected unit and work area. Found unit at ambient temperature. Gained access to compressor and tested voltage at inverter board and found no voltage. Jumped circuit at control and tested voltage to inverter and found 120 volts. Found compressor not running. Tested compressor electrical windings and found within range. Found failed control and inverter.
Near Georgetown, TX 78633
Jonathan
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRS970CIDM00 "Arrived on site for bottom RC drawer sticking in place. Inspected unit and work area. Inspected RC frost pattern and found perfect pattern. Found shelf that drawer glides on not in correct position . Corrected shelf and tested drawer operation. Found work properly. Had customer test drawer as well and customer is happy with repair. All tested good, no water leaks detected."
Near Austin, TX 78745
Jacob
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRT318FZDM02 Arrived onsite for unit not cooling/freezing. looked at unit. Found that unit has a sealed system issue. Submitted sealed system check list. Need authorization for service to unit. Ordered parts. Rescheduled with customer. ; ordrng 1 W10843121 (filter dryer) and 1 W11092625 (compressor)
Near Leander, TX 78641
Lou
Job Details: 09/17/2020
MICROWAVE WHIRLPOOL WMH31017HS3 "Arrived on site to inspect moisture building up inside microwave door. Upon further inspection, I found the unit door clear. Customer provided photos of the issue which showed condensation built up in between the door glass, on the outer side of the inner door glass and moisture on the cabinets above. I removed the vent cover in the cabinets above the unit and found the damper not fully seated and not able to open/close fully. I adjusted and corrected the damper and tested. Unit is operating as designed. I retapped the vent cover so that airflow is minimal goIng to the vents at the front of the unit and sealed off the air gaps in the vent cover. Tested unit and airflow is good. Job completed."
Near Round Rock, TX 78681
Tommy
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL KRFF507HPS00 Arrived onsite for refrigerator lights dead. Upon arrival found freezer light was bad replaced light. Checked unit all tested good. Job Completed.
Near Cedar Park, TX 78613
Kayman
Job Details: 09/17/2020
WASHER FRIGIDAIRE FAFS4272LW0 "Arrived onsite for washer that won’t advance through cycles and showing a door latch error. Upon inspection I found the door sagging causing it to hit against the latch port. You have to lift up slightly to correctly engage the door. I put the unit into diagnostics and found that with every function I tried to test it showed a door error and would not let me advance through diagnostics I am ordering a hinge Hinge (134550800 ) lock (131763256 ) and motor control (134618213) also ordering water valve housing (134964020). ; ordrng 1 131763256 (LATCH ASSY ) and 1 134550800 (hinge,door) and 1 134618213 (control board) and 1 134964020 (housing)"
Near Hewitt, TX 76643
Jonathan
Job Details: 09/17/2020
DRYER WHIRLPOOL WED5620HW1 Arrived on site for a dryer that would not turn on due to steam entering in the consul. Inspected unit and work area. Checked gasket and found lint buildup around the gasket on the door. Removed lint off of gasket and tested unit in a timed heat cycle. Unit heated and tumbled and I did not detect any steam or heat coming from the door. I spoke to trade care team and spoke to Karen.Unit is working as designed. Call complete.
Near Temple, TX 76502
Jonathan
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL GS6NBEXRB02 Arrrived onsite for a refrigerator that is still not cooling. Inspected unit and work area. Found evaporator fan not running and frost build up around the top of the evaporator. I asked the customer if they had removed the evaporator cover when they defrosted the unit. They advised they had as had to move some stuff to get all of the ice build up out. Noticed evaporator harness not plugged into wall. Reattached harness and evaporator fan turned on. Tested several components and found them all within range. Unit is working as designed. Call complete.
Near Troy, TX 76579
Jonathan
Job Details: 09/17/2020
REFRIGERATOR LG LSXS26386S/03 Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced thermistor and tested unit. Unit began cooling is working as designed. Call complete.
Near Georgetown, TX 78626
Al
Job Details: 09/17/2020
REFRIGERATOR MAYTAG MSC21C6MFZ00 "Arrived on site and inspected icemaker not working on a side by side refrigerator.Confirmed and disassembled the unit and inspected the wiring and found the black wire was broken and not allowing the ice maker to cycle properly.Spliced and connected the wire, reassembled and unit now operating properly.No leaks detected at time of service.Job complete"
Near Temple, TX 76502
Tyler
Job Details: 09/17/2020
OVEN JENN-AIR JJW8430DDS "Arrived on site for double wall oven with over heating issue in upper oven. Upon arrival I found the unit has an error code “1D11”, indicating the oven was reaching over 650° when in use. During he preheat test of both upper and lower oven, the lower oven never had any issues or signs of failures. Unit heated to 350 within allotted preheat time using its lower bake element. The upper oven however never would send power to the upper ovens bake element. Instead it heated the broil on the entire cycle (never shutting off) and reached a 456° temp near the end of the pre-heat cycle even though it was set to 350. We will need to return with a new ACU, oven sensor and tod sensor. Office to reschedule due to part authorization needed.cut out deminsionsHeight 50 inchesWidth 28 3/8 inchesDepth 24 5/8 inches; ordrng 1 74008265 (thermostat) and 1 W10334214 (CONTROL)"
Near Temple, TX 76502
Tyler
Job Details: 09/17/2020
DISHWASHER JENN-AIR JDB4000AWS "Arrived on site for dishwasher or cleaning dishes. Upon arrival I checked interior for any signs of residue, debris, or discoloration. I found that both racks were starting to rust severely. Customers stated the unit would leave a brown/reddish granular residue on dishes after each run time. The unit has hard water deposits lining the door gasket pretty heavily, the rust from racks has been mixing with the with hard water deposits and being redistributed through entirety of units cavity. During tests cycle I could not get any leaks underneath unit but door gasket is not sealing properly. Office to reschedule once availability of parts is known.; ordrng 1 UNKNOWN (LOWER RACK) and 1 UNKNOWN (UPPER RACK) and 1 UNKNOWN (DOOR SEAL GASKET)"
Near Waco, TX 76711
Jonathan
Job Details: 09/17/2020
DRYER WHIRLPOOL WED4850HW0 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replace motor and blower wheel and tested unit. Unit still would not start. Spoke to SW and was advised to just bring back all the parts we had last time. Ordering parts
Near New Braunfels, TX 78130
Noah D
Job Details: 09/17/2020
WASHER MAYTAG MVW7230HC0 "Arrived on site to inspect washer for unbalanced spinning, upon inspection found the washer, loaded, spun with no wobble or hitting sides, customer only has issue with large blankets, instructed customer to even out loads. Complete"
Near New Braunfels, TX 78132
Noah D
Job Details: 09/17/2020
WASHER GE GTW60ASJ7WW "Arrived on site to inspect washer for not spinning. Upon inspection found the lid lock flashing when trying to operate, replaced lid lock and tested. No issues found. Complete"
Near Lakeway, TX 78734
Robert
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRF954CIHM00 "Arrived on job for complaints of no light in freezer and not making ice. Found module fro freezer not working, icemaker past test in diagnostics but not filling with water. Also bucket cracked and not releasing. Will need tube heater and bucket. the freezer light.; ordrng 1 W10911314 (ice-contnr) and 1 W11366500 (FILL TUBE HEATER )"
Near New Braunfels, TX 78130
Noah D
Job Details: 09/17/2020
DISHWASHER IKEA IDT930SAGX0 "Arrived on site to inspect dishwasher for not drying correctly. Upon inspection found all functions of element and dishwasher working correctly. I spoke in length about how drying times vary from dishwasher, created heat and allowed customer to see. if they had any more issues they can speak with whirlpool support. Complete"
Near Austin, TX 78724
Scott
Job Details: 09/17/2020
RANGE WHIRLPOOL WFE505W0JS0 "Arrived on site for range keeps tripping breaker . Checked elements top and oven ,terminal block. All checked normal . Unit is plugged into fire alarm box that’s then plugged into outlet . Called tech line . They recommend replacing box or doing away with it all together . Sr 7728817869I also recommend having an electrician look at breaker and outlet . Job complete ."
Near Manor, TX 78653
Andy
Job Details: 09/17/2020
OVEN WHIRLPOOL WFE510S0HS1 Arrived on site for range error code. Tested and inspected unit and found failed control. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Horseshoe Bay, TX 78657
James
Job Details: 09/17/2020
OVEN KITCHENAID KDRS483VSS00 Arrived on site and installed new hinges. Tested operation and found unit working properly and heating to set temperatures. Job complete
Near Austin, TX 78745
Leonardo
Job Details: 09/17/2020
DISHWASHER WHIRLPOOL WDT720PADM1 "Arrived on site to test unit for unit still leaking, test unit, found broken tube feed, broken tube feed causing water to be pushed to the front causing a leak, replaced tube feed, test unit, unit working correctly, no leaks at this time, job complete."
Near Georgetown, TX 78633
Cliff
Job Details: 09/17/2020
REFRIGERATOR KITCHENAID KSRB25QFBL00 Arrived on site to diagnose a refrigerator that is not cooling. Tested unit and found failed start device on compressor. Used spare start device from stock on van. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78701
Richard
Job Details: 09/17/2020
WASHER WHIRLPOOL WFW560CHW0 Arrived onsite for the washer leaking water. Replaced dispenser and adjusted the legs. Washer tested good but issue was not resolved. Found that there is a slight lie AI coming from from the door bellow. Will need to replace it. Ordering parts and office to schedule ; ordrng 1 W11314648 (bellow)
Near Austin, TX 78747
Kevin
Job Details: 09/17/2020
DRYER WHIRLPOOL WED4850HW "Arrived on site and inspected dryer and found it is heating properly but there is no airflow. Took picture of airflow meter, showed apartment maintenance that the vent to the exterior will need to be corrected before dryer is operated again. Confirmed dryer is heating properly
Near Liberty Hill, TX 78642
Lou
Job Details: 09/17/2020
RANGE WHIRLPOOL WFG540H0ES1 "Arrived on site to inspect range cooktop burner not igniting. Upon further inspection, the customer advised the front left burner doesn’t always ignite. I tested the burners and the front left took too long to ignite. The others operate as designed. The burner head was replaced approximately 3 months ago and was not clogged. The harness to the ignitor is good, but I found old spillage in between the burner head and cooktop. Contacted techline and spoke to Leon and advised of my findings and previous repairs. Leon didn’t have a recommendation for repairs and provided file #7728813147. I removed and replaced the burner head and cleaned the cooktop where the head sits. Tested the burner and it continued to fail. I found that the burner head does not sit flush with the cooktop and could be causing a grounding issue. I am ordering the cooktop (black), orifice holder, burner head, caps, screws and CNOTE-LSO and office to schedule return service due to parts being
Near Austin, TX 78705
Jacob
Job Details: 09/17/2020
RANGE WHIRLPOOL WFE515S0JS0 Arrived onsite for door to unit not shutting properly. Tested unit. Upon inspection of the door. Found that right hinge was damaged. Replaced hinge. Tested unit. Unit test good. No issues at this time. Job complete
Near Seguin, TX 78155
Noah D
Job Details: 09/17/2020
WASHER MAYTAG MVWB835DW0 "Arrived on site to inspect washer for not draining, upon inspection found the drain pump not starting intermittently, replaced pump and found no change, control tested fine. Ordering harness. Office to reschedule ; ordrng 1 W10631220 (HARNESS)"
Near Canyon Lake, TX 78132
Noah D
Job Details: 09/17/2020
ICE MACHINE KITCHENAID KRMF706ESS
Near Georgetown, TX 78633
Jonathan
Job Details: 09/17/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on site for oven combo microwave not working. Inspected unit and work area. Tested door operation and found right door switch intermittently engaging. Inspected inner door and switch. Will need to replace inner door and possibly the right door hinge. ; ordrng 1 W10687342 (INNER DOOR) and 1 W10687342 (DOOR HINGE) and 1 W11033422 (NTERLOCK)
Near Austin, TX 78745
Richard
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived onsite for the refrigerator ice maker not making ice intermittently and getting crushed mixed with cube ice. During testing found that the ice maker did go through a full cycle and filled with water. Temperature checked good and ice box fan checked good and ice box thermistor checked good. Will need to replace ice container and solenoid for crushed ice mixed with cube ice and need to replace ice maker for intermittent issue and UI. Ordering ice maker and office to schedule ; ordrng 1 WPW10300024 (icemaker)
Near Austin, TX 78753
Matthew
Job Details: 09/17/2020
DRYER WHIRLPOOL WED4950HW0 "Arrived onsite for dryer not drying. Tested unit and found cutoff open. Element and thermal fuse test fine.
Near San Marcos, TX 78666
Robert
Job Details: 09/17/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on job to replace console previously diagnosed. After replacement test operation.
Near West Lake Hills, TX 78746
Kevin
Job Details: 09/17/2020
COOKTOP KITCHENAID KICU509XBL Arrived on site and inspected cooktop and found no power showing on display. Replaced module and display per previous technician diagnosis. After replacement sent video to CS of cooktop operating properly after repair. 7728816120
Near Austin, TX 78729
Jimmy J.
Job Details: 09/17/2020
DRYER MAYTAG MED7230HW0 Arrived on site for F1E1 error code. Ran diagnostics and cleared error code. No other codes came up. Checked wire cord to terminal block and all connectors are secure. Checked wires to heating element and ACU. They were all connected. All checked good. Tested motor and checked out good. Ordered a new control. ; ordrng 1 W11406679 (CONSOLE CHROME )
Near Austin, TX 78727
Jimmy J.
Job Details: 09/17/2020
WASHER MAYTAG MVWC415EW1 Arrived on site for washer not powering on. Ran diagnostics and all systems are good. Found strike in door was damaged due to spring not keeping it in the down position.
Near Dripping Springs, TX 78620
Brandon
Job Details: 09/17/2020
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Arrived on site for customer complaint of unit not washing, found error codes 4-3 7-1, found wash motor/sump needs replacing, ordering sump. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE )"
Near Dripping Springs, TX 78620
Robert
Job Details: 09/17/2020
OVEN WHIRLPOOL KODE500ESS04 Arrived on job for complaints of not heating upper oven. Found relay on Appliance manager not working. Replaced manager and test.
Near Austin, TX 78723
Scott
Job Details: 09/17/2020
OVEN WHIRLPOOL WFC310S0EB3 "Arrived on site for oven not hearing . Checked voltage at terminal block ,checked elements ,checked thermal fuse . Found no voltage at elements during bake cycle . Replaced main control . Ran pre het and unit is heating . Job complete ."
Near Georgetown, TX 78628
Jonathan
Job Details: 09/17/2020
MICROWAVE WHIRLPOOL WMH53521HW2 Arrived on site for microwave light not working. Tested voltage to light and found none. Removed failed control and installed new. Tested operation. All tested good.
Near Waco, TX 76706
Jonathan
Job Details: 09/17/2020
DRYER WHIRLPOOL WED5620HW1 "Arrived on site for a dryer that’s not heating. Inspected unit and work area. Tested voltage going to the terminal block and found 120 V going from L1 to neutral and L2 to neutral, but 0 V going from L1 to L2. I advise the customer that the issue is with his electrical. Advised him to have an electrician fix his breaker or his outlet. Call complete."
Near Austin, TX 78702
Luis
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL KRFC300ESS01 "Arrived on site for no cool. Evaporator fan not running,checked voltage good voltage at harness reading 120vac diagnosed a defective fan motor,installed a new fan motor powered unit on fan running,checked air flow to fresh food good.
Near Leander, TX 78641
Lou
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Arrived on site to inspect no cool refrigerator. Upon further inspection, I found the unit unplugged. I plugged the unit in and could hear the start device popping. I pulled the unit on using my floor protector and tested amp draw at the compressor. I found it showing 4.81amps. Removed the start device and installed a tester device and nothing changed. The compressor and start device both were extremely hot. I advised the customer of my findings. I am ordering a sealed system repair consisting of the compressor, access valve, drier, evaporator, CNOTE-2HR JOB AND CNOTE-AUTHORIZATION. Unit was left unplugged for safety. No water leaks observed during service. ; ordrng 1 CNOTE (2HR JOB) and 1 CNOTE (AUTHORIZATION ) and 1 TJ90SF8404 (ACCESS VALVE ) and 1 W10507884 (compressor) and 1 WPW10143759 (dryer) and 1 WPW10313899 (evaporator)"
Near Cedar Park, TX 78613
Kayman
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Arrived onsite for refrigerator not dispensing water or ice. Upon inspection I found that when either pad was pushed I got no response from the ice motor to dispense and no sound from the water valve. I replaced the control to try to remedy this. The issue still remained. I removed the ice bin and the motor worked. I found some of the ice in the back of then bin had formed into a block. I dumped the ice and replaced the bin. The ice motor worked as designed and the water dispenser also works now. Job complete.
Near Austin, TX 78705
Luis
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRT318FMDM05 "Arrived on site for no cool. Powered unit on no frost pattern on evaporator,pierced low side pressure reading -20 powered unit on off,found hissing noise from suction line entering exiting liner,removed foam around tube found a break in the suction line inside of the cabinet.
Near Del Valle, TX 78617
Matthew
Job Details: 09/17/2020
WASHER AMANA NTW4516FW2 Arrived onsite for washer not filling with water. Tested unit and found water to unit was restricted. Replaced valve and retested unit. Ran auto diagnostics test- all passed. Ran load with clothes and unit is functioning properly. No leaks present at this time. Job complete
Near Del Valle, TX 78617
Matthew
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRT519SZDM06 "Arrived onsite for refrigerator ice maker leaking. After inspection found water tube too short to reach ice maker fill. Replaced with extension tube and corrected issue. Tested unit, filled to correct level and no leaks present. Job complete."
Near Austin, TX 78738
Brandon
Job Details: 09/17/2020
REFRIGERATOR JENN-AIR JS42PPDUDE01 "Arrived on site for customer complaint of lights not working, found failed module, I replaced module from TS W10908166"
Near Austin, TX 78704
Jacob
Job Details: 09/17/2020
WASHER WHIRLPOOL WTW5000DW3 "Arrived onsite for unit not draining. Tested unit. Needed to replace control. Replaced control. Tested unit again. Upon further investigation, found that a wire running to the drain motor was ripped out. Took pic in quick pics. Ordered part. Rescheduled with customer.; ordrng 1 W11255099 (HARNESS )"
Near Kingsland, TX 78639
James
Job Details: 09/17/2020
FREEZER WHIRLPOOL WZF34X16DW04 Arrived on site and tested operation. Found freezer at 25 degrees and evaporator frozen over. Tested defrost circuit and found to be good. Tested evaporator thermistor and found it to be registering 90 degrees while encased in ice. Installed new thermistor and instructed customer to allow unit to thaw for 24 hours with door open. Job complete
Near Waco, TX 76710
Jonathan
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRS588FIHW00 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced evaporator harness and tested continuity through the heater. Found the heater had continuity. Plugged unit back in and unit began to cool. Unit is working as designed. Call complete.
Near Lakeway, TX 78734
Brandon
Job Details: 09/17/2020
WASHER MAYTAG MHW6630HC0 "Arrived on site for customer complaint of unit leaking from dispenser, found leak coming out the front of dispenser, ordering dispenser. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11437244 (DISPENSER )"
Near Copperas Cove, TX 76522
Tyler
Job Details: 09/17/2020
OVEN WHIRLPOOL WFG320M0BW2 "Arrived on site to repair previously diagnosed oven. Upon further inspection I was able to determine that the burner Ordered was correct and I went ahead and installed it and all the top burners are working as designed. I tested the oven for a gas leak but could not get any signs of a gas smell nor any visual confirmation of a base leak. However I did find that the oven gas valve is not suppling a constant state of gas to the oven. Also we will need to return with any anti tip bracket. .; ordrng 1 WP3801F656-51 (bracket) and 1 WP98014893 (valve-gas)"
Near Mustang Ridge, TX 78610
Leonardo
Job Details: 09/17/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to test unit for front panel damage, test unit found front panel damaged, replaced front panel, no damage at this time, job complete."
Near Leander, TX 78641
Kayman
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRF989SDAM02 Arrived onsite for refrigerator no cool and to diagnose issue. I accessed the RC evaporator and found the drain pan badly cracked at the drain hole. Unit will need a RC drain pan for repair. WPL to R/S with customer. Job complete.
Near Round Rock, TX 78665
Tommy
Job Details: 09/17/2020
DISHWASHER WHIRLPOOL WDT710PAYM3 "Arrived onsite for dishwasher not heating. Upon arrival found both heater and control had been damaged needed to replaced both.replaced both and tested unit. Let customer know they likely will want to clean unit with vinegar or dishwasher magic to get rid of smell. Job Completed.
Near Georgetown, TX 78626
Cliff
Job Details: 09/17/2020
WASHER WHIRLPOOL WTW5200VQ2 Arrived on site to diagnose a washing machine that will not spin. Tested unit and found debris in pump preventing motor from turning. Removed debris and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed
Near Austin, TX 78703
Luis
Job Details: 09/17/2020
REFRIGERATOR IKEA IX5BBEXDS01 "Arrived on site for water leaking. Found ice bin with solid block of ice,ice under icemaker assembly. Diagnosed fill tube not fully seated in fill cup causing water to leak during icemaker fill,cleared ice,installed fill tube correctly to fill cup ran icemaker through a cycle unit working as designed and no leaks"
Near Seguin, TX 78155
Noah D
Job Details: 09/17/2020
WASHER MAYTAG MVWX655DW1 "Arrived on site to inspect washer for loud noises during operation, upon inspection found the gearcase making loud noises. Complete"
Near Waco, TX 76712
Jonathan
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL KRMF706ESS01 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced hinge tube and door water valve and tested unit. Unit is working as designed. Call complete.
Near Lakeway, TX 78738
Brandon
Job Details: 09/17/2020
DISHWASHER WHIRLPOOL KDTE104DSS0 "Arrived on site for customer complaint of unit not draining, found broken glass inside pump, I removed glass, unit tested good.
Near Georgetown, TX 78626
Al
Job Details: 09/17/2020
DISHWASHER WHIRLPOOL WDF330PAHB2 Arrived on site to install previously ordered parts.Opened the unit and determined the issues will continue to occur if the parts were installed.No parts installed.Unit photographed and photos submitted.Job complete
Near Georgetown, TX 78628
Cliff
Job Details: 09/17/2020
REFRIGERATOR KITCHENAID KRFC604FSS00 Arrived on site to diagnose a refrigerator that is not cooling properly. Tested unit and found defrost failure in RC evaporator. Per service pointer control and evaporator cover will both need to be replaced to complete repairs. Repairs are covered under S code in service pointer. Office will need to set a return appointment due to part availability. Homeowner is aware of defrost procedures and has signed defrost waiver.Scode (S27311); ordrng 1 W10889360 (cover-evap) and 1 W11333076 (CONTROL)
Near Austin, TX 78722
Scott
Job Details: 09/17/2020
DISHWASHER KITCHENAID KDTE234GPS0 "Arrived on site for heater not coming on at all . Ran diagnostics,got 7-1 error code . Heater is coming on at end of test . Checked and found heater curcit ohm out of range . Replaced control and sensor . Reran diagnostics,all checked normal . No water leaks detected at time of service . Job complete ."
Near , TX 76539
Tyler
Job Details: 09/17/2020
MICROWAVE MAYTAG MMV4205FZ-3 Arrived for microwave intermittently not functioning when door is opened or closed. Upon arrival I tested unit to verify if it still heated and unit functioned well. I did find that the inner door switch’s were not always connecting internally and allowing the main control to read that the door was opened. After installing the door switch’s I found unit no longer heated. We will need to order a new main control as well as ui panel. Due the heat from range underneath unit it has caused some of the plastic mounting brackets on ui panel to break not allowing for it to mount correctly to unit. The fuse on the noise filter also blow during repair and needs to be replaced. The main control is still not constantly registering the door is shut and will need to be replaced. Office to reschedule due to parts currently in availabile.; ordrng 1 W10138793 (fuse) and 1 W10771573 (brkt-cntrl) and 1 W11034209 (panl-cntrl) and 1 W11256464 (cntrl-elec)
Near Dripping Springs, TX 78620
Robert
Job Details: 09/17/2020
REFRIGERATOR KITCHENAID KRFC704FPS01 Arrived on job for complaints of no water or ice. Found single valve bad. Replaced valve and tested. No leaks detected at time of service.
Near Woodway, TX 76712
Jonathan
Job Details: 09/17/2020
DISHWASHER WHIRLPOOL KDTE334GPS0 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced control and placed in in-service diagnostics. Ran a diagnostics auto test and unit ran as designed. Ran unit through a normal cycle and unit did not fill. Play Stena back in the service diagnostics and found no storage area codes but unit would not fill in the auto test any further. I called tech line and spoke to Austin SR# 7728660155. He had me check several components again and advised to go ahead and replace the dispenser motor due to it seemingly almost being shorted and advised that it is possible the detergent motor killed off the control. He advised to replace both detergent motor and control one last time and if further issues persist, they would submit the unit into review. Ordering parts and will return on 9/18. ; ordrng 1 W10861000 (detergent dispenser) and 1 W11120155 (control-elect)"
Near Austin, TX 78759
David
Job Details: 09/17/2020
MICROWAVE KITCHENAID KMBS104ESS03 "Arrived on site to diagnose squeaking turntable. Found motor making a squeaking noise. Replaced turntable motor. Did not add any lubricants at this time, just motor. Ran for 2 mins and all is working as designed. Call complete."
Near Georgetown, TX 78633
Jonathan
Job Details: 09/17/2020
WASHER WHIRLPOOL WFW6620HW0 "Arrived on site to install previous diagnosed part. Removed failed control and installed new. Found connector J17 not connected to control. Went ahead and installed new control. Performed diagnostics mode and ran automatic test cycle. Monitored operation. All tested good, no water leaks detected."
Near Briarcliff, TX 78669
Brandon
Job Details: 09/17/2020
RANGE WHIRLPOOL WFE500M4HS "Arrived on site for customer complaint of unit not heating properly, found unit was working as designed, this model is not digital and no way to calibrate."
Near Meadowlakes, TX 78654
James
Job Details: 09/17/2020
REFRIGERATOR KITCHENAID KRFC604FSS00 Arrived on site and tested operation. Found unit not cooling. Ran compressor test and found compressor will start and build 10-20 psi on high side then shut off. Compressor will pulse on and off a couple times then build same pressure and cut off again. Compressor has failed and will need to be replaced again. Office to schedule for 2 hour SS repair. ; ordrng 1 CNOTE (2 HR SS) and 1 W11025999 (compressor)
Near Austin, TX 78717
Kayman
Job Details: 09/17/2020
RANGE WHIRLPOOL WEG750H0HZ Arrived onsite for range with touch screen unresponsive. I found the unit was not connected to WiFi we tried connecting to WiFi for the update but it ended up causing the whole console to lock and allow no use. I replaced the console and the customer brought to my attention a hissing RF burner. I found the electrode not making good contact and the orifice obstructed. Ordering ORF holder(W10867780) ; ordrng 1 W10867780 (holder-orf)
Near Austin, TX 78705
Leonardo
Job Details: 09/17/2020
OVEN JENN-AIR JJW3430DS01 "Arrived on site to test unit for unit not getting power, test unit found open thermal fuse, replaced thermal fuse, test unit, unit heating correctly, job complete."
Near Round Rock, TX 78664
Paul
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived onsite for a refrigerator to replace the previous diagnosed parts. I found compressor oil all in the bottom pan and under the compressor from the broken capped off line coming out of the service port on the compressor. I cleaned all of the oil up and replaced the compressor. I installed a UV drier and low side service tap on the compressor. I vacuumed the system and it held a 30psi vacuum. I charged the system oz’s of R134A. I found both the high and low side equalizing at 58psi. I tested the unit and both the high and low side went to 20psi and the compressor sounded like it was in a bind when it reached these pressures. I tried to remove the refrigerant but the complete charge would not come out. I tried isolating the condenser and yoder loop but while unsoldering the high side line at the compressor I found the remaining charge coming out. After getting the line removed from the compressor I removed the line from the 3 way valve to the dr
Near Pflugerville, TX 78660
Paul
Job Details: 09/17/2020
COOKTOP WHIRLPOOL WFC310S0ES3
Near Liberty Hill, TX 78642
Kayman
Job Details: 09/17/2020
MICROWAVE WHIRLPOOL WOC54EC0HS02 Arrived onsite for microwave with door that won’t shut all the way. Upon inspection I found the door intermittently not making full contact with the right side interlock. I was able to manipulate the MW door to favor the right side a bit and the light will turn off. I explained to the customer to shut the door with a little more force to engage that interlock. In the event of a call back please send interlock right side. Job complete.
Near Coupland, TX 78615
Cliff
Job Details: 09/17/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 Arrived on site to replace previously ordered parts for refrigerator. Upon inspecting unit found no evidence of air leaks in the unit. Replaced icemaker to prevent double fill issue. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
Near Leander, TX 78641
Lou
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site to inspect refrigerator freezer light not working. Upon further inspection, I found the FC light not working when the door was open. Checked all RC lights and they were operating as designed. I removed and replaced the FC light and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Austin, TX 78735
Kevin
Job Details: 09/17/2020
OVEN WHIRLPOOL GBS307PDS3 "Arrived on site and inspected oven and customer is still experiencing light on randomly at night. Discussed possibilities of a latch issue or a control panel light button issue with customer.
Near Manchaca, TX 78652
Leonardo
Job Details: 09/17/2020
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site to test unit for broken oven door gasket, test unit, found oven door gasket split, replaced oven door gasket, test unit, unit test good, job complete."
Near Austin, TX 78703
Jacob
Job Details: 09/17/2020
WASHER WHIRLPOOL WFW5620HW0 Arrived onsite for UI panel not showing correctly. Tested unit. UI panel is not working properly. Unit is double stacked. Ordered part. Request 2MAN ; ordrng 1 REQUEST (2MAN ) and 1 W11319991 (cntrl-elec)
Near Austin, TX 78705
Jacob
Job Details: 09/17/2020
DRYER WHIRLPOOL WED560LHW1 Arrived onsite to replace fan to unit. Replaced fan. Tested unit. Unit test good. No issues at this time. Job complete
Near Austin, TX 78717
Kayman
Job Details: 09/17/2020
WASHER WHIRLPOOL WFW5620HW1 Arrived onsite for washer leaking. Upon inspection I found the unit has scuff marks around the front top and side. I put the unit into diagnostics and tested all functions. I could not locate any leaks during the cold and water valve engagement but I found the basket is separating or split into 2 pieces which would cause a major leak in spin. I spoke to techline and they recommended that the Unit will need a new basket and shocks. Techline gave me SR# 7728815625 for reference. Ordering tub & basket assembly (W11287253) shocks (W11316766) x 4 ; ordrng 1 W11287253 (BASKET ASSEMBLY ) and 4 W11316766 (SHOCKS )s
Near Kyle, TX 78640
Kevin
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ05 "Arrived on site and inspected refrigerator and start device is tripping, inspected compressor and found it is hot to the touch. Removed evaporator cover and found no frost pattern. Send pictures to CS & LM refrigerator will need a sealed system repair.; ordrng 1 8201786 (start device,combo) and 1 W10143759 (drier (service)) and 1 W10507884 (compressor) and 1 W10913906 (coupler) and 1 WP2188823 (evaporator)"
Near Austin, TX 78759
Jimmy J.
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRT108FZDM02 Arrived on site for foods freezing on bottom shelf of fridge. Upon inspection no frost detected. Renter had adjusted temp to lowest setting. Ran temps and all checked good. Checked thermistor in fridge and it was faulty. Replaced thermistor and tested good. Set back to recommended settings. Job complete.
Near Buda, TX 78610
Robert
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL KRMF706EBS01 Arrived on job for complaints of shelf front came off. Shelf cosmetics not covered under warranty. No leaks detected at time of service.
Near Spicewood, TX 78669
Brandon
Job Details: 09/17/2020
REFRIGERATOR KITCHENAID KUDR204EPA00 "Arrived on site for customer complaint of unit making rattling noise, found noise coming from condenser vibrating against underneath panel, I installed some sound pads, unit tested good."
Near Spicewood, TX 78669
Brandon
Job Details: 09/17/2020
DISHWASHER GE GDF520PSJ2SS "Arrived on site for customer complaint of unit not starting, found unit is thinking the door is open, I replaced door switch, unit still not starting, ordering control board. ; ordrng 1 WD21X24900 (CONTROL)"
Near Georgetown, TX 78628
Jonathan
Job Details: 09/17/2020
REFRIGERATOR KITCHENAID KBFC42FTS07 "Arrived on site for RC light not coming on when opening left door and not making ice. Found ice maker in off position, turned ice maker on and monitored cycle. Found ice maker working. Found upper hing pin and bushing rounded out. Will need to replace bushing assembly and hinge pin. Found part lookup not correct for parts needed and will need to part research per service manager (CS). Will need to part research hinge pin and bracket (see SD-QuickPic). Collected service fee plus tax. ; ordrng 1 PARTresearch (SEE SD PIC) and 1 W10484913 (hing-bushg) and 1 WP2316804 (SPACER) and 1 WPW10485980 (HINGE ASSEMBLY )"
Near Round Rock, TX 78664
Tommy
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived onsite for refrigerator not making ice. Upon arrival found that ice was just jammed in dispensers way. Cleared jam tested unit all tested good. Job Completed.
Near Austin, TX 78756
David
Job Details: 09/17/2020
OVEN WHIRLPOOL WFE525S0HZ1 Arrived on site to install wiring harness and power cabLe to resolve broken wire after control replacement. Replaced harness and power cable (provided by complex). Retested and all is working as designed. Call complete.
Near Austin, TX 78727
Jimmy J.
Job Details: 09/17/2020
DISHWASHER WHIRLPOOL WDF330PAHW2 Arrived on site for no power to DW. Tried running diagnostics and got nothing. Tested hardwire connections at junction box and voltage was too high. Replaced control and explained to customer an electrician would need to repair their breaker that feeds power to dishwasher. Left hardwires capped with wire nuts to ensure electrician doesn’t fry the new control. Job complete.
Near Austin, TX 78747
Scott
Job Details: 09/17/2020
OVEN WHIRLPOOL WFG114SWB0 "Arrived on site replaced door grill ,handle and screws . Door is now opening and closing normally. No other issues found during service . Job complete ."
Near Austin, TX 78724
Scott
Job Details: 09/17/2020
WASHER MAYTAG WETLV27HW1 Arrived on site for issues with bulk setting . Ran diagnostics . No error codes . Ran calibration and diagnostics wash. All checked normal . No water leaks detected at time of service. Job complete .
Near Dripping Springs, TX 78620
Robert
Job Details: 09/17/2020
WASHER WHIRLPOOL WTW5005KW0 Arrived on job for complaints of water not filling properly. Ran diagnostics and found no codes all functions working properly. Ran test cycle and washer filling to proper level. Instructed customer on use and care.