We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Austin, TX 78738
Leonardo
Job Details: 10/18/2022
Arrived on site to replace heating element per special project. Replaced heating element test unit and unit test good job complete.
We serviced a
JENN-AIR COOKTOP
Model JIC4430XB
Near Austin, TX 78738
Leonardo
Job Details: 10/18/2022
Arrived on site to test unit for F4 7 error. Found bad module and replaced module test unit and unit test good job complete.
We serviced a
WHIRLPOOL WINE COOLER
Model WUB50X24HZ01
Near Austin, TX 78704
Wesley
Job Details: 10/18/2022
Arrived onsite to repair door gaping issue. Found lower cabinet hinge mounting area damaged and front bolts stripped from hinge plate and hinge plate puckered. This damage is not serviceable. Called techline spoke with Rob SR#7734845575 transferred to trade care who confirmed the unit is up for replacement.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Austin, TX 78704
Wesley
Job Details: 10/18/2022
Arrived onsite to document condition and findings with techline. Spoke with Rob Sr#7734842220 complaint of unit shutting off and not completing the cycle. Documented exposure to elements due to open air laundry shack. Non dedicated power. Ground contact 2x6 decking for the floor and high volume of bedding and towels due to short term rental business. These factors indicate the symptoms stem from exposure due to installation location and power supply and volume and types of loads used for the STR business. No error codes saved at this time. All base functions operating in diagnostics. No recommendation for repair at this time.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HC2
Near Austin, TX 78725
Joe Z
Job Details: 10/18/2022
Arrived onsite for Humming or Whirling Noise. Upon arrival ran diagnostics and there were no saved error codes. Ran component test and all components operate correctly. Found coins between agitator and basket making a noise. Removed coins and tested unit. Unit operates correctly. Customer stated that also on certain loads the unit shakes alot. Ran a load with clothes. Found that customer is overloading with clothes and using too much detergent. Instructed customer on garment placement and how much detergent to use. Unit is operating as designed. Job complete
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Elgin, TX 78621
Joe Z
Job Details: 10/18/2022
Arrived onsite for LOUD NOISE NOISE-NOISE DURING SPIN CYCLE. Upon arrival ran diagnostics on manual test. Checked both spin speeds and operates normal. Test both agitation speeds and noticed noise is happening during agitation. Found cam pulley is not secured. Secured pulley and test unit. Unit is operating as designed. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS3
Near Elgin, TX 78621
Joe Z
Job Details: 10/18/2022
Arrived onsite to install previously ordered part. Installed new panel on bottom drawer. Job complete
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Seguin, TX 78155
Andrey
Job Details: 10/18/2022
"Arrived on site to test unit for taking to long to fill, tested unit found cold water valve not opening due to corrosion and customer stated the rattling noise is still present, replaced valve and control, ran diagnostics cycle, all components tested good, no leaks detected job complete"
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Waco, TX 76708
Jonathan M
Job Details: 10/18/2022
Arrived on site for a dryer that is not drying clothes or recycle. Inspected unit and work area. The customer advised of the unit will seemingly count down early on certain cycles and will turn off within five minutes of starting the cycle. Inspected unit and work area. Ran the unit through diagnostics and found all test spots. Ran the unit through a cycle and found the unit tumbling and heating as designed. Down the unit did not register any kind of moisture due to new clothes being in the dryer and started to shut down after 4-5 minutes. Ran the unit through an auto test and found the moisture sensor working as designed. Found the dryer leaning backwards causing clothes to bundle at the back and also noticed the vent hose was really long and had multiple elbows before even making it to the wall and up through the roof. I did explain to the customer that their venting situation could be exacerbating her issue due to the fact that she may not have proper actual airflow. Advise the customer to shorten her vent hose and re-leveled up the unit to where it the front Linda little forward to allow close to touch up against the moisture sensor. The unit is working as designed. Call complete.
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ00
Near Waco, TX 76708
Jonathan M
Job Details: 10/18/2022
Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the freezer door and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Georgetown, TX 78633
Lou
Job Details: 10/18/2022
"Arrived on site to inspect wall oven/microwave combo no sounds. Upon further inspection, I found the unit not connected to wifi. I placed the unit in diagnostics and checked error codes and found F6E4. Following the tech sheet, I removed and replaced the the main control and assisted the customer in connecting to WiFi. Tested the unit and it is operating as designed. Job completed."
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ0
Near New Berlin, TX 78155
Andrey
Job Details: 10/18/2022
"Arrived on site to test unit for sparking in oven, tested unit for shorted broiler, called safety to report my findings, was authorized to replace broil element, replaced part, tested unit, unit now running as designed, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near New Braunfels, TX 78132
Andrey
Job Details: 10/18/2022
"Arrived on site to test unit for no cooling, customer stated that the FC is not getting cold enough at coldest setting, unit has a good frost pattern and fan and heater is activating properly, compressor running at normal temp but noticed compressor not turning on properly takes 3 attempts to start, replaced start device and capacitor, compressor started from first try, advised customer to monitor for improvement, if issue still continues recommend replacing control box, RC and FC thermistors, at this time job complete"
We serviced a
JENN-AIR DISHWASHER
Model JDB9800CWX2
Near New Braunfels, TX 78132
Andrey
Job Details: 10/18/2022
"Arrived on site to test unit for console not working properly, tested unit found multiple buttons not responsive, replaced console, tested unit unit now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Temple, TX 76502
David Z
Job Details: 10/18/2022
"Arrived on site to diagnose oven with issues selecting functions on display. Spoke with customer who explained that if they are cooking highly steamy or moist items, that when they open the door and steam hits the screen, it acts as key presses. I advised them that steam can act as key presses on the touch screen models. Called tech line, SR7734847351. Inquired as to if there was a workaround. Tech Line confirms steam on the panel can cause issues, and to make sure items are covered in the unit when needed, and to use the convect option for less steam generation. There is no part replacement to resolve touch screen functionality. Unit working as designed. Passed findings to customer and advised to cover / use convect options. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Harker Heights, TX 76548
Tyler
Job Details: 10/18/2022
Arrived on site for dishwasher with upper rack falling out of place. Upon arrival confirmed issue and found upper rail adjuster broken. Replaced adjustable kit and found rack now functioning as designed. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Temple, TX 76504
David Z
Job Details: 10/18/2022
"Arrived on site to follow up on refrigerator that had a frozen over evaporator. Replaced control, freezer harness, fan and thermistor. Tested unit and verified all working as designed after repair. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV06
Near Hewitt, TX 76643
David Z
Job Details: 10/18/2022
"Arrived on site to follow up on refrigerator leaking water from icemaked. Found icemaker fill cup frozen over due to Styrofoam being stuck in it from fill tube insulation. Removed ice and Styrofoam and steamed out the fill tube. Tested unit and verified proper fill, with no water leaks or drips. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ05
Near Harker Heights, TX 76548
Tyler
Job Details: 10/18/2022
Arrived on site for refrigerator not allowing upper light to turn on in rc. Upon arrival confirmed issue and found cause of failure was rightside door switch.Replaced switch and found light functionality restored. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Round Rock, TX 78664
Vincent
Job Details: 10/18/2022
"Arrived on site for refrigerator inspected unit and work area. CX complaint frost build up on the freezer door. Inspected the drip pan and found found it warped, fix it with shims. Found the drain tube clogged badly and allowing the RC evap to drain in the cavity and run down to the freezer and freeze. Used my steamer to remove all ice build up and removed the drain tube and cleared it up. Unit is now draining properly. No leaks where observed during service. Job completed."
We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE01
Near Austin, TX 78757
David S
Job Details: 10/18/2022
Arrived on site to install new leds according to the service pointer W11606409. I verified the model and serial number fall in range. I replaced all the led modules. I found all the lights working properly. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBFN502ESS02
Near Lakeway, TX 78734
Vincent
Job Details: 10/18/2022
"Arrived on site for built in refrigerator, inspected unit and work area. CX complaint was spots on both French doors. Replaced the panels and explained to CX to only use stainless cleaner. No leaks where observed during service. Job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS00
Near Georgetown, TX 78633
Lou
Job Details: 10/18/2022
"Arrived on site to install previously diagnosed and ordered parts. Due to the sealed system failure and the hv control being the wrong version, I removed and replaced the hv control, compressor, non-UV drier and access valve. Vacuumed the system for approximately 20 mins and pressures held. Installed 4.65oz of R134a refrigerant and tested the unit in test 40. Unit is operating as designed and pressures were within range. Recommended the customer allow the unit to cool for 24-48 hours before placing food items inside. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKV0
Near Austin, TX 78747
Leonardo
Job Details: 10/18/2022
Arrived on site to replace element due to special project. Replaced heating element test unit and unit test good job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near New Braunfels, TX 78132
Andrey
Job Details: 10/18/2022
"Arrived on site to test unit for no ice production, customer stated that it is making ice but extremely slow and water is still leaking from ice maker, tested unit found E2 error code, Ice maker lost home position, after installing pressure regulator and replacing inlet water valve and dual valve, water is still over filling, after speaking to tech line regarding this issue on different models but same ice maker replacing ice maker and UI was recommended, ran harvest and water fill and both passed, replaced UI and advised customer to monitor unit for improvement, if issue continues will need to come out with control and ice maker and call tech line, at this time job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ02
Near Lakeway, TX 78734
Vincent
Job Details: 10/18/2022
"Arrived on site for refrigerator, inspected unit and work area. CX complaint was water dispenser sputtering. Tested and found it sputtering. Removed filter and tested with my filter bypass and found it operating as designed. Installed same filter and retested and found it operating as designed as well. Possible causes was filter not inserted correctly or the filter is clogging up with particles in the water supply lines from home. Unit is operating as designed. No leaks where observed during service. Job completed."
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Austin, TX 78732
Vincent
Job Details: 10/18/2022
Arrived on site to install new heater on dishwasher. Inspected unit and work area. Gained access to install new heater and tested. Unit is operating as designed. No leaks where observed during service. Job completed.
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Austin, TX 78750
Vincent
Job Details: 10/18/2022
"Arrived on site for washer, inspected unit and work area. Entered diagnostics and found error code F5E2 that will generate if the door is not closed properly and its trying to lock. Ran a diagnostics and unit is operating as designed at this time. No leaks where observed during service. Job completed."
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS2
Near Leander, TX 78641
Kimo
Job Details: 10/18/2022
Arrived onsite to install previously diagnosed parts. Upon arrival I installed new dispenser and tested unit and found unit operating as designed no leaks. Job complete
We serviced a
WHIRLPOOL OVEN
Model WFG320M0BS3
Near Leander, TX 78641
Kimo
Job Details: 10/18/2022
Arrived onsite to install previously diagnosed parts. Upon arrival I installed new ignitor and tested unit and found no change. I then put the unit in back and tested for voltage out of the control to the ignitor and found that the control was not sending voltage to the ignitor.I then replace the control and tested unit and found the unit is now operating as designed. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Austin, TX 78754
Joe Z
Job Details: 10/18/2022
"Arrived onsite for Not Spinning. Upon arrival,ran diagnostics and there were no saved error codes. Ran manual test to try both agitation speeds and spin speeds all operate as designed. Ran a quick cycle and unit operates as designed. Could not duplicate the issues. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Leander, TX 78641
Kimo
Job Details: 10/18/2022
Arrived onsite for wall oven that is not turning on no signs of life in the ui. Upon testing the unit for voltage at the j8 plug I found none. I then checked voltage at the outlet and found 240v from L1-L2 and found 0.9v from L1-Neutral and 0.9v from L2-neutral. This means that the neutral line may be open in the wall or in the outlet and or the neutral line may be connected to the wrong lug in the outlet. I advised customer that an electrician will be needed to correct the issue. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near Austin, TX 78754
Joe Z
Job Details: 10/18/2022
"Arrived onsite for Oven does not heat up. Range and Broiler works.. upon arrival,test unit and bake ignitor would not energize to spark. Found module is not operating during call for bake. Need to replace module. Replaced module and ignitor now operates. Preheated oven to 350. Unit is operating as designed"
We serviced a
WHIRLPOOL DRYER
Model MED6200KW0
Near Austin, TX 78729
David S
Job Details: 10/18/2022
Arrived on site for Maytag dryer not heating. I inspected the unit and work area. I tested voltage from the wall and found line 2 with no voltage. I reset the outside breaker and found power restored. I ran the dryer and found it heating as designed. I recommend the customer replace the double breaker. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Round Rock, TX 78681
Paul
Job Details: 10/18/2022
Arrived onsite for a refrigerator with a no ice condition. I tested the FC temp and it was at 0 degrees. I found an E5 icemaker error. I ran service test 57 and the unit went thru harvest. I ran test 45 and could hear the valve energize but no water entered the mold. I ran test 19 and confirmed 120VAC to the fill tube heater and it was drawing .6 amps and working. I ran test 45 again and the mold filled with water. I found no weeping from the valve. I explained to the customer there could have been some trash in the fill valve and it cleared but if it happens again we would need to replace the icemaker of possibly the valve. Call complete.
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Round Rock, TX 78681
Paul
Job Details: 10/18/2022
"Arrived onsite for a washer that will not wash or spin. The customer states it only fills with water and drains. I checked stored error codes and had an F7E4, F6E3, and F0E5. I found the clutch had failed and the plastic tabs on half of the slider had broken off. I replaced the clutch and the slider. I leveled the washer. I tested the unit and found it working as designed. Call complete."
We serviced a
JENN-AIR OVEN
Model JJW2430IL00
Near Austin, TX 78717
Paul
Job Details: 10/18/2022
Arrived onsite for an oven making a lot of popping sounds as it heats up. I tested the oven with the customer and the oven is working as designed. I explained to the customer that it will make some crackling noise due to heat expansion and contraction when it heats and cools down. I also explained that there would be less sound after the oven has been used more and broken in. I answered all the questions on use and care that the customer had. Unit is working as designed. Call complete.
We serviced a
GE DISHWASHER
Model GDF640HGM2BB
Near Florence, TX 76527
Gerry C
Job Details: 10/18/2022
"Arrived to inspect drying issue. I discussed operation with the CX and advised them to reduce the amount of detergent, to 1/4 of the detergent reservoir. Service test mode, step 7, yielded no measurable current on the heater supply lines and there was no continuity of the element. I verified line VAC at the element connector. ordrng 1 WD05X30298 (Heater)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near New Braunfels, TX 78132
Andrew
Job Details: 10/18/2022
Arrived on site to test unit for loosing power intermittently. Was able to mimic issue and found power supply board receiving prover voltage(120vac) but not sending voltage to control when issue was present. Power supply board then randomly started working on its own. Also found UI lights are wearing and showing signs of failure. Recommend replacing UI and power supply. ; ordrng 1 W10865869 (UI)
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN608ESS01
Near San Marcos, TX 78666
Kevin
Job Details: 10/18/2022
"Arrived on site and inspected refrigerator and found lighting series in freezer and one in fresh food section are all out. Replaced all LED modules here and in fresh food section and freezer is still out, took pictures. LED control module we needed to complete repair.; ordrng 1 W10830288 (LED control)"
We serviced a
JENN-AIR OVEN
Model JJW3830IM00
Near Austin, TX 78738
Leonardo
Job Details: 10/18/2022
Arrived on site to test unit for unit giving F2E1 error code. Found shorted keypad will need new console.; ordrng 1 W11451452 (Console)
We serviced a
WHIRLPOOL DRYER
Model WED8620HC0
Near Austin, TX 78757
David S
Job Details: 10/18/2022
"Arrived on site for dryer tripping the breaker. I inspected the unit and work area. I found the drum traveling vertically while spinning. I tested the control and found power being sent to the heating element while in standby moDE. ordrng 1 W11350209 (Control) and 1 4392067 (Repair kit)"
We serviced a
WHIRLPOOL MICROWAVE
Model WML75011HB
Near Austin, TX 78701
Wesley
Job Details: 10/18/2022
Arrived onsite and found the open door feature is not operating because the ejection motor will not actuate. Opened and found all wiring connected and secure from the control to the ejection motor. ordrng 1 W11559768 (Eject motor) and 1 W11497298 (Interlock assembly) and 1 W11416373 (Control)
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DSS0
Near Georgetown, TX 78626
Maurice R
Job Details: 10/18/2022
"Arrived onsite for dishwasher not cleaning. On inspection Found error F7E1,could not get the door to latch. The latch is not latching correctly, put unit in diagnostics mode and the pump was not pumping water during wash cycle. Ordered parts. No water leaks detected during service; ordrng 1 W10574864 (Latch)"
We serviced a
GE RANGE
Model JB860SJ6SS
Near Georgetown, TX 78626
Maurice R
Job Details: 10/18/2022
Arrived onsite for display not working. On inspection the burners are working but the stove does not work. Tested all the voltage to the control board and all are good. Ordering a control board
We serviced a
LG WASHER
Model WT7300CV01
Near Seguin, TX 78155
Andrey
Job Details: 10/18/2022
"Arrived on site to test unit for no power, tested unit found control receiving 120VAC, exposed control and found a blown capacitor, verified with SW that the drain pump was good, will need PCB to fix unit, ordering control,office to reschedule ; ordrng 1 EBR86692723 (PCB)"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Round Rock, TX 78664
Vincent
Job Details: 10/18/2022
"Arrived on site for washer, inspected unit and work area. CX complaint was washer making loud noises in agitation. Inspected unit and found the splutch kit bolt lose and broke the actuator. Replaced the parts under warranty. I then tested and found the basket out of round will need to replace basket and gearcase all at once ; ordrng 1 W10752719 (Basket) and 1 WPW10427633 (Belt cover)"
We serviced a
WHIRLPOOL WASHER
Model GSW9800PW0
Near Fort Hood, TX 76544
Tyler
Job Details: 10/18/2022
"Arrived on site for washer not completing cycles are functioning correctly. Upon arrival confirm complaint and upon further testing found that there was a failure in the door switch as well as the coupler starting to stretch out and tear, along with the agitator teeth and agitator assembly completely worn down to the bare minimum. Also found that gear case and basket drive assemblies were no longer grabbing onto the tub as needed and were free spinning in tub could be held during a full spin speed test. Will need office to order the following parts as well as being sent was previously sent motor coupler and safety switch. WP3951744 agitator. 3360629 gearcase; ordrng 1 WP3951744 (Agitator) and 1 3360629 (Gearcase) and 1 W10820043 (Basket drive)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSO48QMB03
Near Austin, TX 78759
David S
Job Details: 10/18/2022
"Arrived on site for KitchenAid built in fridge not cooling. I inspected the unit and work area. I found a complete no cool in both sections. I could hear the evaporator working and moving air. I gained access to the compressor and found it not working. I found good voltage to the inverter but the inverter only outputting 30 hz, indicating a bad inverter. The customer also needs a fresh food section door gasket I installed the inverter and monitored temperature. I found the unit starting to cool down. ordrng 1 WP2266903 (Rc gasket)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Georgetown, TX 78628
Maurice R
Job Details: 10/18/2022
"Arrived onsite for dishwasher with no power. On inspection there was power to unit. Took voltage at outlet 120, reading at DW junction box 120, reading at control board 120. Called tech support talked with Scott and we troubleshoot the unit. Came to the control board was bad. Talking with CX he said that there was water in the bottom of unit when this all started. He saw a F2 and F1 errors when display was working. Im ordering a pump assembly and a UI console. ; ordrng 1 W11460908 (Ui cover) and 1 W11462458 (Control board) and 1 W11460945 (Pump assembly)"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near New Braunfels, TX 78132
Andrew
Job Details: 10/18/2022
"Arrived on site to test unit for oven light not turning off, not heating and cooling fan running. Found voltage to unit was correct. Unit is connected to WiFi. Ran diagnostics and found control not sending voltage to elements and oven sensor out of range. Recommend replacing controls, oven sensor and console. Customer stated he would be calling whirlpool and would contact us if service would no longer be necessary. ; ordrng 1 W11325603 (Microwave control) and 1 W10859573 (Oven sensor) and 1 W11297728 (Console)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Kyle, TX 78640
Kevin
Job Details: 10/18/2022
"Arrived on site and found several gaskets are torn or tearing, also found left fresh food at door is drooping toward the center. Adjusted left hinge until door is closing better and spacing is correct. Will need to order all gaskets; ordrng 2 W10846057 (RC gaskets)s and 2 W10832386 (Pantry gasket)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Austin, TX 78723
Matthew
Job Details: 10/18/2022
Arrived onsite to replace ice maker. Replaced ice maker and tested. Unit now completes harvest cycle however valve not energizing. Checked voltage at valve harness. Verified 120vac. Will need to order and replace valve. Office to reschedule ; ordrng 1 W11455388 (Valve)
We serviced a
MAYTAG WASHER
Model MVW7232HC0
Near Dripping Springs, TX 78620
Scott
Job Details: 10/18/2022
"Arrived on site for washer not agitating or spinning . Ran diagnostics and got motor not reaching Rpm and locked rotor . Unit would only humming when in agitate or spin. Not able to remove stator bolt . Drilled bolt out . Found harness failed . Replaced gearcase ,slider , and stator and clutch . Will need to order lower harnes ,filter and control. Call to set return ; ordrng 1 W11130936 (Lower harness) and 1 W11112935 (Power cord) and 1 W11033573 (Filter) and 1 W11266006 (Control)"
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Dripping Springs, TX 78620
Leonardo
Job Details: 10/18/2022
Arrived on site to install new name plate and found name plate damaged. Ordering name plate office to reschedule ; ordrng 1 W10839793 (Nameplate)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS
Near Dripping Springs, TX 78620
Leonardo
Job Details: 10/18/2022
Arrived on site to replace console. Opened new box and console was damaged. Ordering new console office to reschedule ; ordrng 1 W11097777 (Console)
We serviced a
KITCHENAID COOKTOP
Model KICU509XBL00
Near Austin, TX 78758
David S
Job Details: 10/18/2022
Arrived on site to install a new module for KitchenAid Induction cooktop. I gained access to the model and replaced it with new. I powered the unit on and programmed the control. The UI was showing fault code f63 and c91. I could not find the codes in the tech sheet. I am ordering another module and the UI. Scheduled for Tuesday 10/25/22; ordrng 1 W10857232 (Module) and 1 WPW10396615 (UI)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS07
Near Austin, TX 78757
David S
Job Details: 10/18/2022
Arrived on site for whirlpool fridge having frost build up in freezer and the freezer light not working. I found the switch frozen shut. I also found the freezer door separating allowing a warm air leak. I am ordering the freezer door. The office will reschedule when we have eta on the part.; ordrng 1 12977880SQ (Fc door)
We serviced a
LG WASHER
Model WM3570HWA
Near Austin, TX 78703
Wesley
Job Details: 10/18/2022
"Arrived onsite and found control in box not the one intended. Verified the engineering digit, and reordered the correct control. ordrng 1 EBR80360702 (Main control)"
We serviced a
WHIRLPOOL DRYER
Model MED8630HW2
Near Round Rock, TX 78665
Maurice R
Job Details: 10/18/2022
Arrived onsite for dryer making noise and moisture in the control panel. On inspection found the the drum is out of round and the CX is using a foil vent hose. Tech support said that it is listed 2 in the installation manual not to use tin foil vent hose. CX will change out the vent hose. Ordering the drum. ; ordrng 1 W10541657 (Drum assembly)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Seguin, TX 78155
Andrey
Job Details: 10/18/2022
"Arrived on site to test unit for washer filling and not progressing in cycle, tested unit unit found basket bent on shaft causing extreme wobble, suspensions has failed, recommended replacing basket and suspensions, possibly gear case is damaged as well and will need to be replaced if needed, ordering basket, gear case and returning with suspension, office to reschedule ; ordrng 1 W10554251 (Basket assembly) and 1 W11454741 (Gear case)"
We serviced a
AMANA MICROWAVE
Model AMV2307PFS3
Near Waco, TX 76708
Jonathan M
Job Details: 10/18/2022
"Arrived on site for a microwave that is not powering on. Inspected unit and work area. Disassembled the unit and when I dropped the control, found the unit completely turning on. Heard a noise when pushing back the control and replaced all door switches. Still have the same issue. Check the cabin thermostat and found the wiring singed and the cavity thermostat bubbling. Unit will need new cavity thermostat for repair. Rescheduled customer to 10/25.; ordrng 1 W11224856 (Cavity Thermostat)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Whitney, TX 76692
Jonathan M
Job Details: 10/18/2022
Arrived on site for a refrigerator that is not cooling either section. Inspected unit and work area. Did confirm the customers complaint and found the unit shutting off within five seconds after starting. Replaced the start device and tested the unit. Found the unit pulling 10.5 A when trying to start and then shutting off. The unit will need a new compressor and access valves for repair. Ordering parts and the office will need to contact the customer about a return date due to an out of stock and PSP item. Please schedule service for at least three hours in return trip.; ordrng 1 W11574734 (Compressor) and 1 W11506635 (Coupler) and 1 Wpw10143759 (Drier) and 1 R600kit (R600 kit) and 1 Nitrogen (Nitrogen)
We serviced a
WHIRLPOOL REFRIGERATOR
Model JFFCC72EHL02
Near New Braunfels, TX 78132
Andrey
Job Details: 10/18/2022
"Arrived on site to test unit for leaking water from filter, tested unit found filter housing leaking, replaced housing advised customer to monitor and if water still leaking replaced filter, tested water pressure and found it at 76psi need pressure regulator to fix issue ordering parts office to reschedule ; ordrng 1 W10786952 (Pressure regulator) and 1 8212547RP (Line kit)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Hewitt, TX 76643
David Z
Job Details: 10/18/2022
"Arrived on site to diagnose refrigerator that was leaking in the icemaker. Found the fill tube was frozen over with a giant icicle coming out if it. Likely has a weeping valve causing a constant drip / back up. Ordering new valve, silicon to seal the drain tube at the cabinet, and icemaker. ordrng 1 W11546685 (Inlet Valve) and 1 W11546935 (Icemaker) and 1 Wp482338 (White Silicon)"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Salado, TX 76571
Tyler
Job Details: 10/18/2022
"Arrived on site for washer not turning on, or completing cycles. Upon arrival confirmed issue and found ACU cracked/burnt up from drain pump shorting out. After getting autho i replaced ACU and drain motor. Found unit could cycle through settings as designed with no further failures or leaks. Call complete.; ordrng 1 W11396717 (Used from job 357435(drain motor)) and 1 W11419171 (Used from job# 357435(ACU))"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Temple, TX 76502
Tyler
Job Details: 10/18/2022
Arrived on site for washer not filling/completing cycles. Upon arrival confirmed issue and found 7e4 & f6e3 in diagnostics. Upon further inspection I found slider had failed leading to unit not sensing basket weight to continue cycles. Was able to reschedule customer for 10/21/22 to complete repairs with new slider. ordering W10734521.; ordrng 1 W10734521 (Slider)
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE500ESS20
Near San Marcos, TX 78666
Kevin
Job Details: 10/18/2022
"Arrived on site and Sound microwave will not start a cycle and F6E8 is shown on the display. replaced microwave appliance manager and oven appliance manager. After replacement nothing has changed, sent video to KB/service management. Plastic switch holder is broken on new harness, Will need to order all Relevant parts, schedule for two hours and replace everything.; ordrng 1 W11578959 (Magnetron) and 1 W11578579 (Inverter) and 1 W11578578 (Switc harness) and 1 W11188752 (Fuse) and 1 W11238401 (Transformer)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Manor, TX 78653
Joe Z
Job Details: 10/18/2022
Arrived onsite for continued issues for Not Making Ice . Upon arrival inspected unit and ice bin is empty. Inspected ice maker and has no water. Found fill tube frozen for 3rd time. Contacted Techline for assistance. After series of checks at fill tube and UI. Found fill tube heater reads OL at UI. Tech recommends replacing Freezer door. Tech gave SR# 7734843037. Ordering FC door. Office to reschedule ; ordrng 1 LW11026425 (FC door)
We serviced a
WHIRLPOOL DOWNDRAFT
Model KXD4636YSS7
Near Austin, TX 78759
David S
Job Details: 10/18/2022
"Arrived on site to possibly install whirlpool provided part to the customer. I unboxed the part and found it to be the wrong trim piece. I toke pictures of the two parts next to each other, I toke a picture of box label. I verified model and serial number again. I am ordering a parts research.; ordrng 1 Partresearch (Part research, trim piece)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Austin, TX 78750
Paul
Job Details: 10/18/2022
Arrived onsite for a refrigerator to replace the previous diagnosed parts. The customer stated he had an appointment to be at around 11:15 and his wife needed to leave also so I am going to look at his other refrigerator to see what is needed for it and get him rescheduled. All 7 lights in the RC still need to be replaced. Marking all to use on return visit. Office to RS.; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Austin, TX 78745
Matthew
Job Details: 10/18/2022
Arrived onsite for refrigerator not cooling in either section. Upon arrival inspected unit. Found internal light on and evap and ice box fans running. Found UI with no display and non responsive. Inspected compressor compartment and found compressor and condenser fan not running. Both are not receiving proper voltage. Ordering main board and UI. Office to reschedule ; ordrng 1 W11556912 (Control) and 1 W11556911 (UI)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDEM01
Near Temple, TX 76502
Tyler
Job Details: 10/18/2022
"Arrived on site for refrigerator not cooling. Upon arrival confirmed issue and found temps over 55 in RC due to defrost issue. Found following results for thermistors Rc thermistor P5-1/2(6.21k), fc thermistor p5-3/4(11.92k), rc evap thermistor(buried in undefrosted ice) p8-3/4(13.01k). Called techline and spoke with Rob sr#7734843190. Was instructed to replace ui and rc evap harness after unit has had proper time to defrost manually.
We serviced a
WHIRLPOOL DRYER
Model WED6600VW0
Near Dripping Springs, TX 78620
Kevin
Job Details: 10/17/2022
"Arrived on site and inspected dryer and found cut off has failed, also found Lint shoot is blocked with a large lint buildup. Took pictures. after replacement dryer is working properly, took one picture, Job complete
We serviced a
KITCHENAID ICE MACHINE
Model KUIA18PNLS4
Near Austin, TX 78738
Kevin
Job Details: 10/17/2022
"Arrived on site and inspected ice machine and found recirculating pump is running but there is not enough water in the reservoir and it is just pulling air. Found a slab of ice partially melted over cutting grid and another complete slab of ice behind it. Also found drain pump is dripping water. Removed drain pump completely reset all hoses and it is no longer dripping. Removed cutting grid and found large amount of calcium deposits keeping sheet of ice from sliding forward. Also found cutting grid connector is failing, took one picture. Also found evaporator thermistor is reading open so icemaker is only running in timed cycle.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBFN506ESS01
Near Wimberley, TX 78676
Andrew
Job Details: 10/17/2022
"Arrived on site and replaced LED modules per special project. Tested unit, unit now working as designed.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FKCH17F7HWC
Near Round Rock, TX 78681
Vincent
Job Details: 10/17/2022
"Arrived on site for freezer, inspected unit and work area. CX complaint was unit not freezing. Freezer is a dual setting unit it can be a Stan alone freezer or refrigerator. Found unit disassembled by CX. Tested amp draw and started at 1.2 amps and then it would drop to 0.92amp. Compressor was extremely hot. Frost pattern would start out good but about half way on the evaporator no frost would be shown. Unit would need a sealed system repair. No leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL WASHER
Model MVWB855DC1
Near Round Rock, TX 78681
David S
Job Details: 10/17/2022
"Arrived on site for Maytag washing machine leaking. I I inspected the unit and work area. I put the unit into diagnostics and found the inlet valve leaking. I installed a new inlet valve. I retested the unit and found it working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM00
Near Leander, TX 78641
Vincent
Job Details: 10/17/2022
"Arrived on site for refrigerator, inspected unit and work area. CX complaint was unit not freezing or making ice. Inspected unit and found that someone had installed an access valve on the compressor. Tested temps FC 39? RC 41?. Connected my gauges to the compressor and the pressures showed to have possibly a leak on the sealed system. I also found a rust spot starting to show on the cabinet from lack of insulation. This unit is unrepairable. Leaks where observed during service.
We serviced a
WHIRLPOOL WASHER
Model WFW72HEDW0
Near Austin, TX 78745
Scott
Job Details: 10/17/2022
"Arrived on site for washer door not opening . Powered unit up and door latch would just click and stayed locked . Ran diagnostics got latch error codes . Replaced latch . Ran diagnostics all checked Collected 343.64 AUTHO 3UR339. No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM13
Near Jarrell, TX 76537
David Z
Job Details: 10/17/2022
"Arrived on site to diagnose refrigerator intermittently freezing items, mostly deli drawer and by the vent. Examined unit and found Temps good at this time, however all shelves have items shoved against the back wall, causing cold pockets. Icemaker housing is not leaking cold air, thermistors are checking good, damper is operating as designed with no sign of failures. Advised customer that the obstructed channels are causing items to freeze, and anything placed in front of the vents will freeze. Unit working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model GU980SCGS3
Near Georgetown, TX 78628
Lou
Job Details: 10/17/2022
"Arrived on site to inspect dishwasher not draining. Upon further inspection, I found no water in the tub. I placed the unit in diagnostics and tested and it operated as designed. I removed the check valve and found a small washer and other debris inside. Removed the debris and retested and unit continues to operate as designed. No water leaks observed during service, job completed."
We serviced a
FRIGIDAIRE DISHWASHER
Model FFCD2413US2A
Near Liberty Hill, TX 78642
Lou
Job Details: 10/17/2022
"Arrived on site to inspect dishwasher with no power. Upon further inspection, I attempted to test the unit and found the control panel did not respond. I checked voltage at the junction box and got no reading. I found a switch on the wall to the right of the unit and turned it on which provided 122V, but the unit continued to fail. I checked voltage at the control and got nothing. When I checked the harness at the junction box again, sparks came out of the wire nut for the neutral wire and I noticed the wire cover was a dark white and not bright. I cycled power to the unit and removed the wire nut and found the wires had shorted. I cut the wires back and re-wired the harnesses and cycled power, at which time, the unit came on. I tested the unit and it is operating as designed. No water leaks observed during service, job completed."
We serviced a
KENMORE WASHER
Model 796.403189
Near Georgetown, TX 78628
Lou
Job Details: 10/17/2022
"Arrived on site to inspect washer bellow. Upon further inspection, I found the unit bellow dirty and customer requested to replace it. I removed and replaced the bellow and tested the unit in diagnostics. Unit is operating as designed. I made recommendations for use and care of the bellow & unit. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WFW9640XW00
Near Georgetown, TX 78628
Lou
Job Details: 10/17/2022
"Arrived on site to install previously diagnosed and ordered part. Due to the bellow being torn, I removed and replaced the bellow and sealed the fill tube from the dispenser to the bellow and tested. Unit is operating as designed with no leaks. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Georgetown, TX 78628
Lou
Job Details: 10/17/2022
"Arrived on site to install previously diagnosed and ordered part. Due to the mullion being damaged, I removed and replaced the mullion and placed some grease at the top hinge and pivot block and tested door operation. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Blanco, TX 78606
Andrey
Job Details: 10/17/2022
"Arrived on site to test unit for knocking noise, tested unit found failed gear case and slider rattling, replaced parts, ran unit through 3 diagnostics cycles with customer present, all components activating properly, no knocking and thumping noise present, no leaks detected job complete"
We serviced a
LG DRYER
Model DLE2516W
Near Austin, TX 78702
Wesley
Job Details: 10/17/2022
"Arrived onsite for noisy dryer operation and heating concerns. Found unit had airflow restriction. Once resolved the heating function resumed normal operation. For the noise, the rollers, the pulley assembly and a new belt. completed repair and tested unit. All checks good. Unit is now operating properly and smoothly."
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Bastrop, TX 78602
Joe Z
Job Details: 10/17/2022
"Arrived onsite for Not Spinning or Wet Clothes at the End of the Cycle. Upon arrival, ran automatic cycle and all components operate correctly. Customer stated that the issue only happens when washing oversized blankets. Instructed customer about wash sizes and cycles. There is no repair to be made at this time. No leaks present at this time. Job complete .
We serviced a
WHIRLPOOL OVEN
Model RM235PXK
Near Austin, TX 78746
Matthew
Job Details: 10/17/2022
"Arrived onsite for oven door falling apart. Upon arrival inspected unit. Found door laying on floor in pieces. Was able to attach door glass and frame back together but trim holder and left hinge is failed. Door is very fragile. Recommended customer not use, or to use with extreme caution. Parts not available for older oven. Job complete.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Round Rock, TX 78664
Maurice R
Job Details: 10/17/2022
Arrived on site for washer previously diagnosed pats. On arrival installed the actuator in unit and tested. Tested unit in diagnostics mode and everything worked as designed. The unit is working as designed. No water leaks detected during service.
We serviced a
WHIRLPOOL MICROWAVE
Model CAE2745FQ1
Near Waco, TX 76706
Jonathan M
Job Details: 10/17/2022
Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the latch assembly and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW2
Near Wimberley, TX 78676
Andrew
Job Details: 10/17/2022
Arrived on site to test unit for f9e1 error. Found tub had water and wires to drain pump were cut. Fixed wiring with spade connection. Unit working as designed. No leaks detected.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN608ESS01
Near Driftwood, TX 78619
Andrew
Job Details: 10/17/2022
Arrived on site to test unit for lights not working properly. Replaced all 12 led modules per service pointer W11606409. Unit now working as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC95EC0AS00
Near Wimberley, TX 78676
Andrew
Job Details: 10/17/2022
Arrived on site to test unit for not heating properly and error code f1e5(inverter board failure). Job complete.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDM0
Near Austin, TX 78749
Leonardo
Job Details: 10/17/2022
Arrived on site to test unit for unit leaking. Test unit and found unit over sudsing even when no soap is out in there. Advised customer to run unit for 2-3 times with out soap to get rid of the old soap
We serviced a
MAYTAG REFRIGERATOR
Model MSD2454GRW
Near Austin, TX 78731
Paul
Job Details: 10/17/2022
Arrived onsite for a refrigerator leaking water out of the front at the bottom. I found the evaporator drain plugged with permagum. I removed the permagum and all the ice. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Manchaca, TX 78652
Matthew
Job Details: 10/17/2022
Arrived onsite for unit not cooling in either section. Upon arrival inspected unit. Found unit powered on but compressor not running. Verified 120 vac to inverter. Unit having compressor issues and will need compressor replacement. Need to contact claims department for possible coverage. Will notify customer of outcome.
We serviced a
MAYTAG WASHER
Model MFW9700SB1
Near Austin, TX 78731
Matthew
Job Details: 10/17/2022
Arrived onsite for washer leaking. Upon arrival inspected unit. Removed lower panel to inspect for leaks. Upon startup could see t steady drip coming from the door itself. Water is infiltrating the door and dripping down the frame of the cabinet. Larger loads or higher water levels will make the leaks worse. Can not guarantee a good repair at this time . Job complete
We serviced a
WHIRLPOOL FREEZER
Model KRFC302ESS06
Near Spicewood, TX 78669
Kevin
Job Details: 10/17/2022
"Are builder called in wrong refrigerator for service, the correct refrigerator is a different manufacture, job complete"