Service History 312 - Appliance Express

We serviced a

KITCHENAID ICE MACHINE

Model KUIA18NNJS11

Near Austin, TX 78701

Matthew

Job Details: 09/19/2022

"Arrived onsite for ice machine not powering on. Upon arrival inspected unit. Verified supply voltage and was good. Checked control box and found loose connection at transformer to control. Secured connector and unit powered on. Ran test and found during testing the external drain pump was leaking. Cleaned water and left unit unplugged for safety. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Austin, TX 78727

Kimo

Job Details: 09/19/2022

Arrived onsite for refrigerator thats is not producing ice. Upon inspection I attempted to put the unit into diagnostics mode and I found that every time I did do you I would go blank and then the water dispenser will start dispensing water on its own. I called the tech line and told him what was going on and then I was advised to use a different method of testing the icemaker because I was using the wrong button props so I followed the advice of Anthony and I was able to get the icemaker to harvest and fill with water after all this it turns out that the ice maker was just turned to the off position on account icemaker was just accidentallyIce. box at 13* Anthonym sr#7734623745. Job complete.

We serviced a

MAYTAG REFRIGERATOR

Model MSD2542VEB00

Near Austin, TX 78727

Kimo

Job Details: 09/19/2022

Arrived onsite for refrigerator that is not cooling. Upon arrival I found that the unit was turned off. I turned it back on and monitored the evap (fan was running and the heater tested good too)and found no pattern appearing after 10mins. I check the compressor and found that it was not running(the condenser fan was running)I checked if the compressor was still good by using a known good start device to test it and found that it kicked on and ran Steadily. I monitored the evap again fro 10mins and found that there was a good frost pattern this time. I installed new start device and tested unit and found unit operating as designed. Job complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS01

Near Belton, TX 76513

Jonathan M

Job Details: 09/19/2022

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the refrigerator evaporator motor assembly, shims, drip tray, and controls and found the new drip pan bowing in the center due to the refrigerator liner being warped on the right center of the drip tray area. I called Whirlpool Techline and spoke to Adrian SR# 7734614473. I sent them some photos of the liner and question and asked if there was anything we could do to further issues He advised that based on the bows in the refrigerator liner under the drip tray and that shims were not removing the bow in the drip tray, he would send the unit case to review. He advised that whirlpool will be in contact with us with the customer depending on the next steps. Call complete."

We serviced a

FRIGIDAIRE DISHWASHER

Model FFID2426TS4A

Near Georgetown, TX 78626

David Z

Job Details: 09/19/2022

"Arrived on site to install new UI push button panels. Installed new part and tested unit. Verified proper operation. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM01

Near Austin, TX 78717

Vincent

Job Details: 09/19/2022

"Arrived on site for refrigerator, inspected unit and work area. CX complaint is that unit light switch is not working. Inspected door switch and found it broken. Replaced door switch, unit is now operating as designed. No leaks where observed. Job completed.; used 1 W11123941 (Switch) from stock"

We serviced a

AMANA REFRIGERATOR

Model TXI21A3L

Near Georgetown, TX 78633

Gerry C

Job Details: 09/19/2022

"Arrived to inspect cooling issue. I found the unit powered up, but nocopressor or fans operated. During inspection, I found the unit activated after jostling the control. I found the temperature control having an internal failure and it required replacement. The control is not available and I advised the CX no further repair can be made. No leaks observed during service."

We serviced a

MAYTAG DRYER

Model MED6230HW1

Near Mustang Ridge, TX 78610

Scott

Job Details: 09/19/2022

Arrived on site for no heat dryer . Found checking voltage at block . Outlet is dropping one leg of power. Reset breaker . Still missing leg . Recommended customer have electrician check breaker. Job complete

We serviced a

WHIRLPOOL DRYER

Model WED5000DW2

Near Georgetown, TX 78626

Maurice R

Job Details: 09/19/2022

"Arrived onsite for dryer latch failure. On inspection the latch was lose, replaced latch and unit is operating as designed. No gas leaks detected during service."

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS3

Near Hutto, TX 78634

Maurice R

Job Details: 09/19/2022

Arrived onsite for oven door hitting cabinet. On inspection found that the unit had been dropped on the left side. Called WP tech line they said it was to far out of the 30 day cosmetic warranty. Looks like the chaise is not square and the oven door looks twisted.

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW2

Near San Marcos, TX 78666

Andrey

Job Details: 09/19/2022

"Arrived on site to test unit for not functioning properly, tested unit found capacitor leaking oil, replaced capacitor, tested unit, unit now running as designed, no leaks detected job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKW0

Near Wimberley, TX 78676

Andrey

Job Details: 09/19/2022

"Arrived on site to replace Heating Element - SP W11540964 - Special Project S17304, replaced element, tested unit, unit now running as designed, no leaks detected job complete"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Austin, TX 78750

David S

Job Details: 09/19/2022

Arrived on site for dishwasher having a float switch error code. I inspected the unit and work area. I found the code in diagnostics. I ran a diagnostics cycle and a quick cycle I found no leaks in the unit. I spoke to the customer about cutting back to half the liquid soap usage to cut down on sudding in the unit. Job complete.

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BW2

Near Holland, TX 76534

David Z

Job Details: 09/19/2022

Arrived on site to diagnose range that had a gas smell coming from it when not in use. Tested lines and joints for gas leaks. Found leak coming from gas supply line where it meets regulator. Line wasn't tightened enough. Clamped down line and verified no leaks present. Called info into safety. Call complete. SR7734588898.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Granger, TX 76530

David Z

Job Details: 09/19/2022

"Arrived on site to diagnose refrigerator leaking water over icemaker. Examined unit and found a large chunk of ice in the fill tube. Examined fill tube and found a chunk of the end of the tube had a lip on it, causing water to remain in the tube after fill. This was cascading into an ice chunk. I shaved off the imperfection and replaced the icemaker due to a failure to twist all cubes out of the tray as well. Unit now working as designed. Call complete."

We serviced a

WHIRLPOOL ICE MACHINE

Model KUIX535HPS01

Near Georgetown, TX 78628

David Z

Job Details: 09/19/2022

Arrived on site to install external drain pump due to pump constantly running. Replaced external drain pump and retested unit. Verified unit working as designed and drain pump is not constantly running anymore. Call complete.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Copperas Cove, TX 76522

Tyler

Job Details: 09/19/2022

Arrived on site for washer not functioning. Upon arrival confirmed issue and found f7E1 error in diagnostics. After further testing I found optical sensor in actuator had failed as well as cap started leaking again. Replaced both parts then reassembled and tested unit. Found no failures and u it could cycle as designed. Call complete

We serviced a

WHIRLPOOL WASHER

Model MVWC465HW3

Near Fort Hood, TX 76544

Tyler

Job Details: 09/19/2022

John site for washing not functioning. Upon arrival confirmed issue and upon further inspection I found an F7 E1 error code. After further testing found that the capacitor had cracked and was leaking out grey goo. After replacing capacitor I reset the machine and tested it and found unit could fully function as designed with no failures or error codes. Call complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Killeen, TX 76542

Tyler

Job Details: 09/19/2022

Arrived on site for refrigerator not making ice. Customer showed pop receipt. After further inspection of u it I found cause of failure was ice had built up in bucket and had fell into off switch for ice maker and shutting it down. Restored power and ran harvest test. Found unit functioning as designed and informed. Auto er it would take a minimum of 24-72 hrs to fill bucket up. Call complete

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Killeen, TX 76543

Tyler

Job Details: 09/19/2022

"Arrived on site for washer needing previously diagnosed parts. Upon arrival reconfirmed issue and installed rotor, stator, slider, gearcase, & ACU. Found after reassembling unit that it could cycle through all settings as designed with no leaks, both in diagnostics tests and normal wash cycles."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW06

Near Killeen, TX 76543

Tyler

Job Details: 09/19/2022

"Arrived on site for refrigerator not allowing full seal of fc gasket. Upon arrival confirmed issue and found gap in top left corner of fc door gasket and liner. Also found partial liner separation on same side. Siliconed liner gap, added new gasket then reshaped and formed gasket to door. Found no air gaps/leaks and informed customer not to open door for at least 4 hrs to insure seal stays and forms back in place properly. Call complete"

We serviced a

WHIRLPOOL RANGE

Model WFE975H0HZ4

Near Kyle, TX 78640

Scott

Job Details: 09/19/2022

Arrived on site for range tripping breaker . Getting normal voltage to block . Harnes in good shape . Ran all burner and oven preheat . Didnt trip breaker . Did trip breaker when unit is just idle . Recommended have electrician to change breaker . Job complete

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Kyle, TX 78640

Scott

Job Details: 09/19/2022

Arrived on site for otr flashing door open when trying to start unit . Found on lower interlock one of the micro switches failed . Replaced lower interlock . Unit is now heating water to whirlpool specs. Job complete

We serviced a

MAYTAG DRYER

Model MGDC465HW1

Near Buda, TX 78610

Scott

Job Details: 09/19/2022

Arrived on site for dryer taking multiple times to dry. Found exterior lovers were painted shut . Advised customer and got vent open . No lint build up at time of service. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Lago Vista, TX 78645

Vincent

Job Details: 09/19/2022

"Arrived on site for refrigerator, inspected unit and work area. CX complaint was leds not working. Inspected the led control and found it good. Found the front left led module under the icemaker housing flickering. I used my jumper and to test and make sure thats the only one out. Replaced the module with new one and its covered under the warranty. Unit is now operating as designed. No leaks where observed. Job completed."

We serviced a

MAYTAG WASHER

Model MVWC500VW1

Near Austin, TX 78746

David S

Job Details: 09/19/2022

Arrived on site for washing machine filling slow. I inspected the unit and work area. I found the cold valve filling slow. I tested the water flow from the wall and found good pressure. I replaced the water valve and tested it. It is now working as designed. Job complete.

We serviced a

WHIRLPOOL FREEZER

Model WRF767SDHZ00

Near Lago Vista, TX 78645

Vincent

Job Details: 09/19/2022

"Arrived on site for refrigerator, inspected unit and work area. CX complaint was that FC light and RC top lights stopped working. Inspected unit and found freezer door switch getting stuck and found FC module out. Replaced module and switch and unit is now operating as designed. No leaks where observed. Job completed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Austin, TX 78732

David S

Job Details: 09/19/2022

Arrived on site to install previous diagnose parts. I gained access to the fc led and replaced it with new. I replaced the fc gasket as well. The lights are coming on and the freezer is sealing. Job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Meadowlakes, TX 78654

Vincent

Job Details: 09/19/2022

"Arrived on site for dishwasher, inspected unit and work area. CX complaint was that DW would not dry. Ran diagnostics and tested amp draw on heating element. Unit did not have any error codes and amp draw was holding around 7.2. CX stated she just switched from pods to liquid and is using drying agent now. Adjusted drying agent level down to one from two to prevent excessive suds. Unit is working as designed. No leaks were present during time of service. Job complete."

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS4

Near Pflugerville, TX 78660

Cliff

Job Details: 09/19/2022

Arrived on site to diagnose a range with an oven not heating properly. Tested all parts and components and found no failures to unit at this time. Advised customer on findings and no further repairs needed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Hutto, TX 78634

Cliff

Job Details: 09/19/2022

Arrived on site to diagnose a dishwasher that is not cleaning properly. Found owi not registering properly and replaced it. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near New Braunfels, TX 78130

Andrew

Job Details: 09/19/2022

"Arrived on site and replace heating element per special project. Unit working as designed, no leaks detected. Job complete."

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near New Braunfels, TX 78132

Andrew

Job Details: 09/19/2022

Arrived on site to test unit for console loosing power. Unable to replicate issue. Replaced console as a precautionary. Unit working as designed. Advised to download Maytag app and get units connected to Wi-Fi. No leaks detected. Job complete.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Hutto, TX 78634

Cliff

Job Details: 09/19/2022

Arrived on site to diagnose a microwave that is making unusual noise. Found screws in bottom plate not tight causing rattling. Tightened screws and all is working properly at this time.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM01

Near Marion, TX 78124

Andrew

Job Details: 09/19/2022

"Arrived on site to test unit for no ice production. Found ice maker ran full harvest with no issues. No stored error codes. Fill tube and fascia heater received proper voltage(120vac). FC and RC temps were correct. All air flow motors working. Tried to fill ice maker but water did not reach ice maker. Found fill tube was obstructed. Removed water line and ran test on valve. Valve opening and closing as designed. Removed obstruction and ice maker filled properly. Found water pressure at 78psi. Spoke with CS and adjusted temps to recommended 3degrees in FC and 37 in RC. Advised customer to monitor. If issue persists recommend main single inlet valve, pressure regulator and fill tube heater. No leaks detected. Job complete."

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ1

Near Austin, TX 78724

Matthew

Job Details: 09/19/2022

"Arrived onsite for potential gas leak. Upon arrival inspected unit. Customer stated unit emits smell when oven in use and cooktop burners do not ignite. Tested all cooktop burners and all are functioning properly. Ran bake cycle at 350 degrees and unit heated fine. Tested multiple times and could not duplicate any issues. While talking to customer, may have been an instance of spillover causing burners to temporarily not ignite. Unit is functioning properly. No gas leak detected. Gas smell coming from ignition process. Customer is used to electric range. Job complete"

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Austin, TX 78723

Matthew

Job Details: 09/19/2022

Arrived onsite for unit filling slowly. Upon arrival inspected unit. Found low water supply from hot water. Supply is sputtering. Tried disconnecting supply but will need plumber to resolve issues. Water supply will not shut off in either direction. Unit is functioning properly. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model MDB8959SKZ0

Near Austin, TX 78739

Leonardo

Job Details: 09/19/2022

Arrived on site to replace 3rd rack wheels. Replaced both side test unit and unit test good job complete.

We serviced a

WHIRLPOOL COOKTOP

Model JGD3536GS00

Near Austin, TX 78739

Leonardo

Job Details: 09/19/2022

Arrived on site to replace cooktop. Replaced cooktop test unit and unit test good job complete.

We serviced a

MAYTAG DRYER

Model MGDB835DW4

Near Austin, TX 78747

Scott

Job Details: 09/19/2022

Arrived on site for dryer making a squealing noise. Found idler pulley wheel locked up and causing belt to squeal . Replaced idler with truck stock ( part W10547287 ) . Unit also had a lot of lint build up . vacuumed out unit . Unit is performing normally. Advised customer to have exterior vent cleaned

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS06

Near San Marcos, TX 78666

Luis

Job Details: 09/19/2022

"Arrived on site. Temp reading 0? at time of visit,found defective tracks on ice bin,added adhesive to liner gaps,replaced glide assembly tested drawer operation good."

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS02

Near Andice, TX 78628

Gerry C

Job Details: 09/19/2022

"BT Arrived on site to replaced pre diagnosed parts. I replaced the oven door, and the console. After replacement unit operates as designed."

We serviced a

WHIRLPOOL FREEZER

Model KRSC703HPS00

Near Leander, TX 78641

Gerry C

Job Details: 09/19/2022

"Arrived to instal previously diagnosed and ordered part. Prior to installation, I found the mullion badly mis-molded and preventing both the FC and RC doors from closing fully at the lower mullion to front border area and the upper FC was gapped as well. I contacted the MFG, tech Robert and advised of my findings. The unit is non-repairable due to an incorrectly manufactured cabinet/liner and will be referred to Customer Service at 800-253-1301, file# 7734620401. No leaks observed during service."

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC3

Near Leander, TX 78641

Gerry C

Job Details: 09/19/2022

BT arrived on site to inspect washer. CX has concerns washer lid closes too fast and easily. I replaced dampened hinges. Unit required basket centering within chassis. I recalibrated the unit. No leaks found during service.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Andice, TX 78628

Lou

Job Details: 09/19/2022

"Arrived on site to inspect dishwasher error codes. Upon further inspection, I found the display showing error code F2E2. I attempted to place the unit in diagnostics and it failed. I cycled power to the unit and attempted again and it continued to fail. I removed the outer door panel and inspected the user interface (UI) and found no debris on it to cause it to fail. I replaced the UI and retested and unit is operating as designed. I made recommendations for use and care, as well as, detergent and rinse aid use. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFI2570FEZ09

Near Gatesville, TX 76528

Jonathan M

Job Details: 09/19/2022

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the separator, dispenser motor, spacer, impeller, and damper gasket. Reassembled the unit and tested the unit and crushed and cubed ice. Found the unit dispensing ice as designed. Found the icemaker completing a full harvest immediately after getting everything in so the unit is now working as designed. Call complete."

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near McGregor, TX 76657

Jonathan M

Job Details: 09/19/2022

Arrived on site for a dryer that will heat but will not turn the drum. Inspected unit and work area. Tested the unit and found the motor turning but the drum not turning inside of the dryer. Remove the top cover and the front panel and found the dryer belt had snapped in half. Tested the rollers and found the rollers also needing to be replaced. Replaced both rollers and dryer belts and tested the unit. The unit began to work and operate as designed. Call complete.

We serviced a

AMANA WASHER

Model NTW4516FW

Near Moody, TX 76557

Jonathan M

Job Details: 09/19/2022

"Arrived on site for a washing machine that is not advancing. Inspected unit and work area. Confirmed the customers complaint and ran the unit three diagnostics. Found an F8 E1 (low/no water detected during fill) error code. Tested the valves and found both hot and cold water valves working properly. Checked the drain and found the PVC pipe the customer has this draining into is approximately 8 inches to a foot off the ground. I explain to the customer that the reasoning why theyre having this issue is because as the unit is filling past 1/3rd to half the way up the tub, it is siphoning out of the drain due to the water pressure inside of the washer. Advised the customer to get an extension for the drain pipe and to keep it at least 36 inches off the ground. The unit is working as designed. Call complete."

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Austin, TX 78752

Wesley

Job Details: 09/19/2022

Arrived onsite and found shift actuator not shifting properly causing issues. Replaced the shift actuator. Unit is now operating as designed.

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Austin, TX 78754

Wesley

Job Details: 09/19/2022

Arrived onsite for not running properly on sensor cycles and found the thermostat out of range. Replaced the thermostat with truck stock. Unit is now operating as designed. All checks good. Advised customer that using timed dry feature can be useful for consistent drying of heavier loads. ; used 1 WP8577274 (Thermostat) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Austin, TX 78723

Wesley

Job Details: 09/19/2022

Arrived onsite and found that the doors on the unit with the matching model and serial were cosmetically correct and able to be cleaned to restore like new finish.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ7

Near Austin, TX 78724

Wesley

Job Details: 09/19/2022

Arrived onsite and found loose connection at the cavity thermostat. Secured connection. Unit is now operating as designed without the power supply intermittently cutting out.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Manor, TX 78653

Wesley

Job Details: 09/19/2022

SR#7734585102 arrived onsite and found failed mag with no dangerous or unusual damage. Reported to safety. Recommended replacing mag cap and diode. Completed repair. All checks good.

We serviced a

WHIRLPOOL COOKTOP

Model KCED600GBL01

Near Round Rock, TX 78681

Kimo

Job Details: 09/19/2022

Arrived onsite to installed new glass cooktop. Upon inspection I did find that the cooktop was warped. I replaced the cooktop top and installed new knobs and tested the unit and found it operating as designed. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Round Rock, TX 78681

Paul

Job Details: 09/19/2022

"Arrived onsite to install previously diagnosed and ordered parts. No ice was present in freezer. R/R lower freezer bin and tested. Operational test good, no leaks observed during service. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near San Marcos, TX 78666

Luis

Job Details: 09/19/2022

Arrived on site for a defective compressor. Replaced compressor and drier vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHB01

Near Austin, TX 78749

Luis

Job Details: 09/19/2022

"Arrived on site. Found high water pressure installed reducing valve tested water dispenser unit working as designed. ; used 1 W10786952 (Valve), and 1 8212547RP (Tube) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KBSN608ESS01

Near Austin, TX 78735

Luis

Job Details: 09/19/2022

"Arrived on site for loud noise. Diagnosed loud vibration noise from compressor compartment,removed cover found discharge tube vibrating against cabinet,adjusted tubing noise no longer present. Repair covered by manufacture 2 year warranty"

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US0HS00

Near Bastrop, TX 78602

Joe Z

Job Details: 09/19/2022

Arrived onsite to install previously diagnosed parts. Replaced gas valve. Test unit and unit operas designed. No leaks present at this time. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Austin, TX 78744

Joe Z

Job Details: 09/19/2022

"Arrived onsite for Neither Spray Arm is Working . Upon arrival ran diagnostics and got error codeF4-E3 motor not running. Ran auto test and unit fills correctly. Motor is receiving voltage,just not energize. Need to replace sump and motor. Replaced sump and motor and test unit. Unit operates correctly. No leaks present at this time. Job complete"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Austin, TX 78744

Joe Z

Job Details: 09/19/2022

"Arrived onsite for Oven Odor and Smells . Upon arrival inspected unit and found DO NOT USE TAG from gas company with gas supply valve shut off. Checked for gas leaks with electronic sniffer at all4 cooktop burners as well as oven . No leaks were present. Pulled unit from wall to check supply hose,connectors and valve. Sniffer Found leak coming from valve area. Used bubble leak detector to pinpoint leak. Found leak at tubing connector between valve and regulator. The connector was not secure. Secured tubing connector and test unit with bubble leak detector. Unit is no longer leaking. Test unit by preheating oven to 350. Unit operates as designed. Job complete"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS4

Near Leander, TX 78641

Gerry C

Job Details: 09/19/2022

"BT arrived on site to inspect range. I checked all gas connections with bubble leak detector and found no leaks. Further discussion with CX said leak came while using bake setting and during heavy use. I found the air shutter on bake element to be adjusted incorrectly causing a incorrect gas mixture. This also causes a loud sounding bake burner due to the very lean air/fuel mixture. I adjusted the air valve and and now the burner is quiet and efficient with no use of excess gas. After adjustment, I tested with bake and all burners running simultaneously and there was no raw gas odor. I advised the CX to always utilize the vent fan during any operation. No gas leaks detected during service."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near Austin, TX 78725

Joe Z

Job Details: 09/19/2022

Arrived onsite to install previously diagnosed parts. Replaced right side RC door hinge. Unit is operating as designed. Verified ice bin is full per previous visit. No leaks present at this time Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ09

Near Killeen, TX 76543

Tyler

Job Details: 09/19/2022

Arrived on site for refrigerator leaking from filter housing. Upon arrival confirmed issue. After further testing I found filter head not sealing to filter correctly. Replaced head asm and tested unit. Found no leaks and unit functioning as designed. Call complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Liberty Hill, TX 78642

Lou

Job Details: 09/19/2022

"Arrived on site to inspect dishwasher not cleaning properly. Upon further inspection, the customer handed me a spring that had fallen out of the dispenser and advised the unit is not cleaning their dishes well and is leaving soap at the end of the cycle. I found an unused detergent pod in the dispenser and removed it. I placed the unit in diagnostics showing no error codes. Continued with testing and monitored the amp draw to the components. I found the unit operating as designed minus the dispenser. I found suds at the end of testing as well. I removed and replaced the dispenser and retested and unit is operating as designed. I made recommendations for use and care, as well as, detergent and rinse aid use. No water leaks observed during service, job completed."

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Austin, TX 78736

Leonardo

Job Details: 09/19/2022

Arrived on site to replace heating element from special project. Replaced element test unit and unit test good job complete.

We serviced a

WHIRLPOOL RANGE

Model WEG750H0HZ2

Near Briarcliff, TX 78669

Leonardo

Job Details: 09/19/2022

Arrived on site to test unit for not light. Test unit and found wire disconnected. Also found breaker for range is also attached to the disposal. Advised customer Whirlpool recommens the unit to be in its own dedicated circuit.

We serviced a

JENN-AIR MICROWAVE

Model JMC2427DS01

Near Spicewood, TX 78669

Leonardo

Job Details: 09/19/2022

Arrived on site to replace console. Replaced console test unit and unit still not working. Unit giving F1E6 still called Techline and they advised to get electrician to check unit under a load. Everything has been replaced at this time SR#7734616370

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Dripping Springs, TX 78620

Leonardo

Job Details: 09/19/2022

Arrived on site to test unit for temp not being correct. Replaced sensor and showed customer how to calibrate the unit. Customer will use the unit to make sure it working correctly. Job complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Blanco, TX 78606

Kevin

Job Details: 09/19/2022

"Arrived on site and Customer is still experiencing water dripping down the front fa?ade of the icemaker box. Set refrigerator into a diagnostic cycle and found saved error code E2 on test 56. Ran 57 and icemaker dispensed properly, ran test 45 and it filled properly. Spoke with techline and they recommended replacing dual valve in fresh food ceiling. If issue continues tech line will need to be contacted on every visit moving forward 7734613625."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Austin, TX 78703

Luis

Job Details: 09/19/2022

"Arrived on site for no ice in fresh food compartment icemaker. Ran diagnostics E5 error code diagnosed a defective thermistor on icemaker,replaced icemaker,power cycled unit ran icemaker test passed,icemaker ran harvest test and filled with water"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Austin, TX 78722

Matthew

Job Details: 09/19/2022

Arrived onsite for ice maker not functioning. Upon arrival inspected unit. Found not power to unit. Notified customer that a power supply would be needed to insure a good repair can be made. Customer will need reschedule when power is restored.

We serviced a

WHIRLPOOL RANGE

Model KFGC558JSS01

Near Austin, TX 78722

Matthew

Job Details: 09/19/2022

Arrived onsite for front burners not igniting properly. Upon arrival inspected unit. Found delayed ignition with 3 front burners. Upon further inspection found front center burner cap was on left front burner and vice-versa. Switched caps and center burner ignites without error. Right and left front burners needed adjustment to allow better flow. Made Burner adjustment and now all burners are igniting properly. Invited customer to test. Customer was satisfied. Job complete

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Austin, TX 78757

Kimo

Job Details: 09/19/2022

"Arrived onsite for a washer that is Not completely filling with water, flashing sensing, doesn't agitate, then drains the water. Upon inspection I found that the unit would not let me get into diagnostics mode. Upon further inspection I found that all harness connections in the unit were good. I found that the drain hose was not in a standpipe and was laying on the ground and as the unit would fill with water a Siphon would be created and the unit would not fill properly causing the issue. I Adjusted the hose and tested unit in diag mode and found the unit operating as designed. Job complete."

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Pflugerville, TX 78660

Kimo

Job Details: 09/19/2022

Arrived onsite for washer that wont Agitate. Upon arrival I put unit into diagnostics mode and ran cycle and found that the unit was not agitating properly. I check the shit actuator and found that it was not connected to the cam arm. I replaced it and tested unit and found unit operating as designed. No leaks found. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ01

Near Pflugerville, TX 78660

Kimo

Job Details: 09/19/2022

Arrived to install previously diagnosed. Upon arrival I installed new con and ui. And when to test unit and found that the unit burnt up the new control. I removed the new control and installed the old one same with the ui. Upon further inspection I found that the was some damage to the harness inside the chassis where we can not reach to repair due to a lighting strike. Did not collect dance due to these factors. Job complete.

We serviced a

AMANA WASHER

Model NFW5800HW3

Near Round Rock, TX 78681

Paul

Job Details: 09/19/2022

"Arrived onsite to inspect washer not spinning during some cycles. Placed unit into diagnostics and Ran a test cycle. Unit went into a spin cycle during test. I went into settings and the unit was set to no spin when set to color cycle. I ran a color cycle. Operational test good, light suds during test. Advised CX on detergent use. No leaks observed during service. Call complete."

We serviced a

GE MICROWAVE

Model JVM6172SK2SS

Near Cedar Park, TX 78613

Paul

Job Details: 09/19/2022

Arrived onsite to inspect microwave not heating. I tested the capacitor and it was good. I volt tested the harness to the transformer and it read 120. I ohm tested the magnetron and it read as good. Tested unit with power and unit is still not heating properly. Retested magnetron and now it is not reading properly. Magnetron is bad. R/R magnetron and tested. Operational test good. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Cedar Park, TX 78613

Paul

Job Details: 09/19/2022

Arrived onsite for a refrigerator with the ice sticking in the chute and the water dispenser dropping. I found the ice door not sealing correctly causing moisture to build up in the chute and ice to stick to the sides. I found the water dispenser tube not clipped in correctly allowing water to siphon out of the tube after dispensing water. I replaced the ice door and corrected the tube. I went over ice use and dumping the bin after two weeks if all the ice hasnt been used with the customer. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Cedar Park, TX 78613

Paul

Job Details: 09/19/2022

"JM: Arrived onsite to install previously diagnosed and ordered parts. R/R control and tested. Ice maker harvested and filled with water. Operational test good, no leaks observed during service. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Round Rock, TX 78665

Maurice R

Job Details: 09/19/2022

Arrived onsite for refrigerator freezing upper shelf. On inspection the freezer was 9? and the refrigerator was 44? tested the RC thermistor and it was 5.7K= 46? actual was 44? FC 14.7k=13? actual was 9? tested the damper it was operating as designed. Squared the chaise of the unit. Set the defrost to ever 8 hrs. Temps are set FC 0 RC 37. CX will call if the unit still having issue. No water leaks detected during the inspection

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Georgetown, TX 78626

Maurice R

Job Details: 09/19/2022

"Arrived onsite for dishwasher not drying. On inspection found The unit had no rinse agent,explained to CX how the new dishwasher do not dry like the old unit did and that rinse agent helps dry dish and help dispense the water off the walls of the dishwasher. No leaks detected during time of service."

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Austin, TX 78717

Vincent

Job Details: 09/19/2022

"Arrived on site for dryer, inspected unit and work area. CX complaint was that the dryer had zero heat. Inspected dryer and unit failed vent test. Advised CX to get vents cleaned. Opened dryer and found thermal cutoff open; ordrng 2 W10900067 (Cut off)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHZ03

Near New Braunfels, TX 78133

Andrew

Job Details: 09/19/2022

Arrived on site to test unit for not cooling in RC department. Tested thermistors in diagnostics and directly from connections and got same readings at 67 degrees. tested FC thermistors and were also in range at control and directly from connections. RC temps were 67 degrees and fc temp was 22 degrees but ice bin was full and not melted. All air flow fans working as designed. In service test 40 found everything working as designed. Spoke with Techline with finding and advised to replace compressor and tap into lines to get better readings. Ordering recommended parts from rd home along with precautionary parts. 1 W11099748 (FC evap) and 1 W11592010 (Compressor) and 1 W11109499 (Non-UV drier) and 1 W11575001 (3-way valve) and 1 W11443923 (Suction tube) and 1 W10735062 (Process tube) and 1 W11533212 (Control kit)

We serviced a

WHIRLPOOL FREEZER

Model WZF34X18DW04

Near Copperas Cove, TX 76522

Tyler

Job Details: 09/19/2022

Arrived on site for freezer leaking. Upon arrival confirmed confirmed issue but also found unit not cooling. Customer stated ui lights stoped working. After further testing I found ui control box had large burn mark. Found stable power connection and no resistance failures with heater or compressor. Based on customer observation prior to issue its possible unit had defrost issue before failure. ; ordrng 1 W11496873 (Control box) and 1 WPW10383615 (Thermistor (evap)) and 1 WPW10384183 (Thermistor (rc))

We serviced a

KENMORE DISHWASHER

Model 665.14743N510

Near Austin, TX 78739

Leonardo

Job Details: 09/19/2022

Arrived on site to test unit for unit not washing. Test unit and found bad sump and motor. Ordering sump and motor ; ordrng 1 WPW10605058 (Sump and motor)

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Austin, TX 78753

Wesley

Job Details: 09/19/2022

Arrived onsite and replaced latch for unit responsive but unable to start cycle. Symptom unchanged. Ordering control and drain pump to repair. Unable to access error code translation using available tech sheets. ; ordrng 1 W11626074 (Control) and 1 W11399437 (Pump)

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near Manor, TX 78653

Wesley

Job Details: 09/19/2022

Arrived onsite and found unit is having UI glitching. Customer had already power cycled unit. Ordering the UI to repair. ordrng 1 W11600630 (Console)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW08

Near Bastrop, TX 78602

Joe Z

Job Details: 09/19/2022

"Arrived onsite for Not Cooling - Both Sections. Upon arrival inspected unit and found evaporator covered in ice. Ran diagnostics and all fans, compressor and sensors checked out good. Forced heater and will not energize. Need to order control, ui, heater, harness, ice maker; ordrng 1 W11405276 (Harness) and 1 W11449482 (Control) and 1 W11169239 (UI) and 1 W11546610 (Heater)"

We serviced a

FRIGIDAIRE FREEZER

Model FCFS201LFB4

Near Georgetown, TX 78628

David Z

Job Details: 09/19/2022

"Arrived on site to diagnose standalone freezer that is no cooling. Customer said unit started making noise and stopped cooling. Ran unit and could hear the compressor scraping and what sounds like a bearing banging around / rolling around inside the compressor. Compressor has failed. ordrng 1 216894100 (Compressor) and 1 297311300 (Evaporator) and 1 TJ90SF8404 (Non WP access Valve) and 1 Wpw10143759 (Drier)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Austin, TX 78704

Matthew

Job Details: 09/19/2022

Arrived onsite to replace previously diagnosed parts. Replaced sump and motor assembly and OWI sensor. Tested unit and found unit leaking. Inspected and found tub is dented in rear ( took pics) weld joint is broken and is leaking. Took pic of area. Will need to order and replace tub. Customer will be reaching out to KitchenAid to see if anything can be expedited ; ordrng 1 W11409866 (Tub) and 1 W11537778 (Heater) and 1 2hr (2 hr)

We serviced a

KITCHENAID RANGE

Model KSGG700EBS3

Near Austin, TX 78758

Kimo

Job Details: 09/19/2022

Arrived onsite for a range that is not sparking. Upon inspection I found that the harness was damaged.I am ordering a harness ; ordrng 1 W11454287 (HARNS-WIRE)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF130PAHB1

Near Georgetown, TX 78626

Maurice R

Job Details: 09/19/2022

Arrived onsite for dishwasher with no power. On inspection found that the breaker was tripped. I put the unit into diagnostics mode and found that water was turn off. Turn on water started test over and the pumps were caveating and no water was present in the dishwasher. Turn the unit off. Ordering parts. No water leaks detected during service.; ordrng 1 W10876537 (Drain pump) and 1 W10888591 (Pump assembly) and 1 W11175771 (Water inlet valve) and 1 WPW10195039 (Overfill switch) and 1 WPW10346525 (Overfill float)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHV00

Near Georgetown, TX 78633

David Z

Job Details: 09/19/2022

Arrived on site to diagnose refrigerator that isn't dispensing ice or water. Tested unit and found the paddle switch is barely making contact and has to be forced hard to get it to dispense. Ordering new paddle assembly to resolve ; ordrng 1 W10853387 (Dispenser Pad)

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS02

Near Georgetown, TX 78633

David Z

Job Details: 09/19/2022

"Arrived on site to diagnose oven that has unresponsive console. On arrival found unit stuck in powering up state. Power cycle does not resolve, attempted numerous times. Unit needs new console to resolve due to failed console. Customer has 2nd year builder warranty with Coventry homes, will need to contact WP for concession per SP. ; ordrng 1 W11296171 (Console)"

We serviced a

JENN-AIR FREEZER

Model JBZFL18IGX00

Near Austin, TX 78759

David S

Job Details: 09/19/2022

Arrived on site for Lights not working. I inspected the unit and work area. I found The upper switch not connected. I reconnected the switch and power cycled the unit. I still found no lights. I tested the bottom switch and found it working as designed. I found only 30 vac to the switch. I am ordering the hv control. The office will reschedule when we have eta on the parts.; ordrng 1 W11302062 (Hv control) and 1 W11233638 (Led control)

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM604KPS0

Near Austin, TX 78746

David S

Job Details: 09/19/2022

Arrived on site to possibly install previous diagnose parts. I replaced the dispenser. I found the unit already has the insulating shield. I ran the dishwasher and heard the grinding noise when the upper two rows are activated. I pulled the third row and spun the gears. I could hear some unusual noise coming from the assembly I am ordering the third row assembly. The office will reschedule when we have eta on the parts.; ordrng 1 W10830523 (Manifold third row) and 1 W10831864 (Third row jet tubes)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Lago Vista, TX 78645

Vincent

Job Details: 09/19/2022

"Arrived on site for refrigerator, inspected unit and work area. CX complaint was that unit had power, but not cooling at all. Tested temps and they where to hot. Found compressor locked up. Unit I will need a sealed system repair. Copper cap tube. Office will contact CX when parts are available. Leaks where observed during service. Unit is in garage, plz try to set appointment for morning.; ordrng 1 W11370574 (Compressor) and 1 WPW10143759 (UV DRYER) and 1 W11506635 (Access valve) and 1 Nitrogen (Nitrogen) and 1 R600kit (R600 Kit)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Pflugerville, TX 78660

Cliff

Job Details: 09/19/2022

Arrived on site to diagnose a dishwasher that is missing parts. Found kickplate and clips missing. Ordering needed parts and return date ; ordrng 1 W10827631 (Kickplate) and 2 WPW10503548 (Clips)s

We serviced a

WHIRLPOOL OVEN

Model WFE320M0EB1

Near Marble Falls, TX 78654

Lou

Job Details: 09/19/2022

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the front left and right burner switches. In the process, I found both back burner switches were burnt (photos). I tested the burners and found they only operate on high heat. I removed and replaced the back right burner switch and inspected the burners. The burners are good. I tested the front left, right and back right burns and all are operating as designed. I am ordering the back left burner switch ; ordrng 1 WP3149404 (Back left switch)"