Arrived on site to diagnose microwave that isn't running and has a broken latch. On arrival found the upper latch on the door bar broken off. So light just stays on and unit doesn't start. Replaced latch bar in the door and retested. Verified all working as designed. Call complete.

"Arrived on site to diagnose dishwasher that is not throughly cleaning dishes and tends to come out with some soil still left on them. Customer advised me that after unit was installed the installers had messed with the water lines / pressure and it hasn't been the same since. Ran unit in diagnostics and found no error codes present. Ran through diagnostic cycle and found unit is pumping, but did seem a little weak due to the low water pressure. Unit is filling slower due to the lower water pressure, resulting in less pumping power. Recommended the customer have a plumber increase pressure to those lines to accommodate the dishwasher fill. No faults found with unit and it is working as designed. Call complete."

"Arrived on site to follow up on dishwasher that was making incredibly loud noise. Ran unit and confirmed shortly into cycle you could hear screeching coming from motor area. Removed covers and found the motor chopper blade was loose and wiggling, causing the noise. Tightened down hardware to secure blade. Retested and verified unit working as designed. Call complete."

"Arrived on site to inspect refrigerator noises and lights not working. Upon further inspection, I checked all lights and found the FC light not working and the RC lights dim. I removed and replaced the module and tested and all lights are operating as designed. I placed the unit in diagnostics and tested the compressor and found it operating as designed and could not duplicate the noises. Customer advised the noise is a clicking noise that sounds like a clock ticking and only came on when the interior lights didnt work. I unable to duplicate the noise. I found the ice bin door gasket was badly crimped and when I inspected the ice, I found it wet and clumped. Removed the ice bin and found water on the plate. The customer advised that they have been finding water with rust on the butter shelf in the RC section. I removed the plate and found the dispenser motor and shaft badly rusted (photos). I am ordering the ice bin door, dispenser motor and shaft and CNOTE-LSO PER CUSTOMER REQUEST. Scheduled return service for 04/12/22. No water leaks observed at the end of service.; ordrng 1 W11399564 (Ice bin door) and 1 W10822606 (Dispenser motor) and 1 W11509548 (Shaft) and 1 W11347435 (Plate)"

"Arrived on site to diagnose washer that is not spinning or agitating clothes. Ran unit and could hear motor moving, but no basket action at all. Examined with borescope and found that the belts and motor are moving, but the transmission is seized up and the belt is just heating up and not turning basket. Unit needs a new transmission and associated parts, almost all discontinued. Listing parts needed for replacement for AHS. Office to schedule if AHS can source parts. ; ordrng 1 206708 (Transmission) and 1 211028 (Deflector) and 1 203725 (Damper) and 1 6-2095720 (Tub Seal)"

"Arrived on site. Replaced defective deli drawer harness and freezer led,powered unit on tested ui unit working as designed,all leds working.

"Arrived on site to diagnose washer that isn't running any cycles qjd customer had smelled some burning. If unit powers on it throws an F6E1 error, UI doesn't hear ACU. Found a burnt spot on the control. Replaced the control and retested. When I tested the unit it would not recognize lid was closed, and lid lock is unresponsive. Lid switch shorted as well as control. Ordering lid switch, harness, Ui as well due to not knowing how many items are affected by the short. Office to schedule. ; ordrng 1 W11394572 (Lid Latch) and 1 W11591637 (Lower Harness) and 1 W11543996 (Main Control) and 1 W11478519 (Ui)"

"Arrived on site to install pressure switch to resolve washer not fully draining. Found pressure switch had not arrived yet. Rescheduling once part is in hand, office to schedule. ; O-emld tckt"

"Arrived on site for mullion issues. Removed mullion found mounting bracket on door at an angle preventing mullion to sit correctly,aligned bracket correctly,installed mullion tested door operation good."

"Arrived on site and found element has failed and there is no high drain loop. Quoted X.X.X.82.97 for heating element, total labor X.X.X.194.75. After replacement ran diagnostic cycle again and corrected drain loop and heating element is working properly, job complete"

Arrived on site for door issues. Adjusted hinge assembly on fresh food door checked door operation good.

"Arrived to inspect noise. The CX described an issue where they could hear a whining/whirring noise that reminded them of a turbine. I inspected the evaporators and tested all fans within the unit in service test mode and could not recreate the issue. The CX had not heard it for several days prior to my arrival and I suspect the unit was freezing up one of the evaporators. I found the drain tube assembly badly gapped and likely allowing air to enter the cabinet, causing the freezing. I sealed the drain tube and ensured the gapping was corrected. Further inspection revealed the right RC door gasket was badly torn and will require replacement. No leaks observed during service. ; ordrng 1 W10917313 (Door Gasket, RH)"

"Arrived on site for icemaker issues. Found unit extremely full in freezer ice forming around door,advised maintenance to let tenant know about food obstruction,found harness not making full connection reinstalled harness tested icemaker passed,filled with water."

Arrived on site to test unit for unit not drying. Test unit and found heating element working correctly advised customer to use rinse aid to help plastic tub dry better. Job complete.

Arrived on site to test unit for sticky residue on cooktop. Found white residue cant take off. Will need to order new cooktop office to reschedule ; ordrng 1 W11476220 (Cooktop stainless)

"Arrived on site to follow up on refrigerator that is not making ice. On arrival customer let me know it made ice yesterday and now ice bucket was almost full. Advised that unit won't make ice if it can't read Temps required for harvest, or a cube ends up stuck between the bail arm and the icemaker. Advised to check for a stuck cube if issue repeats, and to make sure refrigerator side airflow channels are clear. Unit working as designed at this time. Call complete."

Arrived on site to test unit for unit leaking. Test unit and found uppe rack adjusters brown making uppe rack not sit correctly on feed tube making unit leak from water spraying to the side. Ordering new adjusters at X.X.X.74.85 and labor at X.X.X.194.75. Collected X.X.X.139.99 for trip charge ordering adjuster kit ; ordrng 1 W10712394 (Adjuster kit)

Arrived onsite for range not reaching temperature after repair. Upon arrival tested unit and found during preheat only the broil element was energized. The bake element was receiving 240 but with no amp draw. Unit will need bake element. Part showed unavailable. Called PR and confirmed part in currently not available through any distributors. Notified customer that there is no telling how long it will take to get the part. Customer will try contacting Maytag to see if there is anything they can do.; ordrng 1 W10779716 (Bake element)

Arrived on site to test unit for unit leaking. Test unit and found bad heating element. Will replace heating element Special Project code S17304. Collected X.X.X.139.99 for trip charge. Part and labor covered

"Arrived on site. Per customer unit shutting itself off,customer has to reset may breaker to power cycle unit and unit will work normally. Ran diagnostics all test passed no issues with deli ui or main ui diagnosed defective main control. Ordering a new main control. Parts X.X.X.249.80 labor X.X.X.245.25 plus tax,collected service call fee of X.X.X.139.99 plus tax. ; ordrng 1 WPW10675033 (Control hv)"

Arrived onsite for The top oven will not heat once we turn it on. The bottom oven is working correctly. Upon arrival test unit and bake ignitor would not energize. Tested bake element and it was OL. Ignitor receive 120 from control. Need to replace bake ignitor. Quoted customer 125.92 for parts and 230.70 for labor totaling 356.62 before tax. Customer approved quote. Replaced bake element and tested unit. Preheat oven to 350 and unit heated correctly. No gas leaks present at this time. Job complete

"Arrived on site and found Refrigerator isnt defrosting and water filter light is out. Will need to replace Defrost control X.X.X.244.56, bimetal X.X.X.34.51, Labor X.X.X.255.75 to correct Refrigerator. ; ordrng 1 WPW10366605 (Control) and 1 WPW10225581 (Bimetal)"

"Arrived to instal previously diagnosed and ordered parts. I removed the compressor and evaporator plate and installed the replacement parts. I vacuumed until the pump showed signs of no further atmosphere in the system and then monitored for 15 min. I charged with the mfg prescribed 5.75 oz if refrigerant and tested. The unit started producing acceptably sized cubes. No leaks observed during service.

"Arrived on site and found a previous company has already replaced igniter, set oven to preheat and it reached temperature in expected time. observed Oven cycle and reignite five more times and did not smell any gas aroma. Range is operating normally at this time, job complete"

Arrived onsite for dishwasher panel not functioning. On arrival found start button pushed in and not responding. Notified customer that the console will need to be replaced. Had service issues so called PR to set quote. Replaced console and tested. Unit is functioning properly. Job complete

"Arrived on site and found customer hears a vibration while dryer is running, dryer is operating normally and requested that they continue to monitor vibration to see if it gets worse. Job complete."

"Arrived on site for dishwasher leaking. I inspected the unit and work area. I ran the unit through a cycle and found it working as designed. I found no signs of water leak, and the unit has a high drain loop. Job complete."

Arrived on site to install previous diagnose parts. I replaced the console and the control. I reassembled the unit and tested it. It is now working as designed. Job complete.

"Arrived on site and found no rinse aid in dispenser, ran diagnostic cycle and found heating element is working properly sent a short video to KB/service management. collected service fee only, job complete"

Arrived on site for icemaker not producing. I found the fill tube still had some ice build up. I steamed out the fill tube until water starting flowing. I jumped the ice maker and forced a cycle. I found the water valve opening and the ice maker tray full of water. Job complete.

Arrived onsite to replace the harness to the unit. Customer is aware that appliance express is not liable for any injury or damages as they are helping to unstack and re stack the dryer. Customer signed both waivers. Replaced the harness. Unit started filling with no issues. No leaks at this time. Job complete

Arrived on site for refrigerator causing everything to freeze over within the lower half of the RC (per customer on arrival). Upon arrival confirm this year. After further inspection found that the thermistor in the top of the RC compartment was failing as well as the dampener and seal not fully connecting and causing a secure connection to prevent air leaking in to the Rc from vent. Replaced UI damper motor gasket and thermistor and informed customer to allow 24 hours to stabilize temps as well as gave other recommendations to mitigate any further freezing issues. Call complete

"Arrived on site and gained access to hinge receiver corrected receiver as much as possible and door is slightly better but found frame is bent/damaged and cant be straightened. Oven door closing cant be repaired, office to collect another service fee only. Entire quoted labor amount is not necessary. Collect X.X.X.139.99 plus tax"

"Arrived on site to inspect washer leaking water. Upon further inspection, the customer showed me a stain on the floor that appeared to be a liquid stain. I removed the top panel and placed the unit in diagnostics and tested. The unit operated as designed and no leaks found. Removed the back panel and retested in diagnostics and again no leaks. Once I had the unit reassembled and back in its space, I retested one more time and it continued to operate as designed with no leaks. I recommended that the customer wash a few loads and monitor it and if they find it leaking again to contact our office and schedule service. No water leaks observed during service, job completed."

"Arrived on site to inspect refrigerator noises. Upon further inspection, I found the unit operating as designed and quiet. Within a few minutes of arrival, the unit began to make a loud vibrating noise. I found the condenser coils vibrating on the mounting frame under it. I adjusted the coils and tested and unit is operating as designed and quiet. No water leaks observed during service, job completed."

"Arrived on site to inspect washer leaking water into the tub when not in use. Upon further inspection, I found the tub halfway full of water and the unit turned off and water dripping in from the valve. I quoted the customer X.X.X.174.75 for service/labor fees and X.X.X.86.19 for the valve for a total including tax of X.X.X.282.47. Customer agreed to the repair and X.X.X. in full with check #10367. I removed and replaced the valve and tested. Unit is operating as designed. No,water leaks observed at the end of service, job completed."

Arrived on site to diagnose a dryer that is making unusual noise. Found rear bearing failed and replaced it. Tested unit and found all is functioning properly at this time.

"Arrived on site to inspect dishwasher not cleaning and detergent not dissolving. Upon further inspection, I placed the unit in diagnostics showing error code F4E3-motor failure. Cleared the code and continued with testing. Unit dispensed water into the tub and the motor failed to come on. I could hear it trying to start, but it failed. I removed and replaced the sump/motor assembly and retested and unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to inspect washer error codes. Upon further inspection, I placed the unit in diagnostics and tested. The unit door locked and water began to dispense. When I advanced to the drain cycle, the unit failed to drain. I questioned my customer on what error code they found and they reported it was OE, which is the error for the drain pump. I quoted the customer X.X.X.286.50 for service/labor fees and X.X.X.66.30 for the drain pump for a total including tax of X.X.X.381.91. Customer agreed to the repair and X.X.X. in full with check #5922. I removed and replaced the drain pump (4681EA2001T ) and tested and unit is operating as designed. No water leaks observed during service, job completed"

"Arrived on site to inspect refrigerator noises and lights not working. Upon further inspection, I checked all lights and found the FC light not working and the RC lights dim. I removed and replaced the module and tested and all lights are operating as designed. I placed the unit in diagnostics and tested the compressor and found it operating as designed and could not duplicate the noises. Customer advised the noise is a clicking noise that sounds like a clock ticking and only came on when the interior lights didnt work. I unable to duplicate the noise. I found the ice bin door gasket was badly crimped and when I inspected the ice, I found it wet and clumped. Removed the ice bin and found water on the plate. The customer advised that they have been finding water with rust on the butter shelf in the RC section. I removed the plate and found the dispenser motor and shaft badly rusted (photos). I am ordering the ice bin door, dispenser motor and shaft and CNOTE-LSO PER CUSTOMER REQUEST. Scheduled return service for 04/12/22. No water leaks observed at the end of service.; ordrng 1 W11399564 (Ice bin door) and 1 W10822606 (Dispenser motor) and 1 W11509548 (Shaft) and 1 W11347435 (Plate)"

Arrived on site for freezer not cooling properly. Upon arrival confirmed issue. After further testing I found unit showed signs of going 8th extended defrost periods causing loss of cooling in compartment. Found failures in harness & control. Will need office to reschedule once availability of parts is known; ordrng 1 W11324678 (Fc harness) and 1 WPW10383615 (Thermistor) and 1 W11496886 (Control) and 1 WPW10384183 (Thermistor)

"Arrived on site and found element has failed and there is no high drain loop. Quoted X.X.X.82.97 for heating element, total labor X.X.X.194.75. After replacement ran diagnostic cycle again and corrected drain loop and heating element is working properly, job complete"

"Arrived to inspect noise. The CX described an issue where they could hear a whining/whirring noise that reminded them of a turbine. I inspected the evaporators and tested all fans within the unit in service test mode and could not recreate the issue. The CX had not heard it for several days prior to my arrival and I suspect the unit was freezing up one of the evaporators. I found the drain tube assembly badly gapped and likely allowing air to enter the cabinet, causing the freezing. I sealed the drain tube and ensured the gapping was corrected. Further inspection revealed the right RC door gasket was badly torn and will require replacement. No leaks observed during service. ; ordrng 1 W10917313 (Door Gasket, RH)"

Arrived onsite for range not reaching temperature after repair. Upon arrival tested unit and found during preheat only the broil element was energized. The bake element was receiving 240 but with no amp draw. Unit will need bake element. Part showed unavailable. Called PR and confirmed part in currently not available through any distributors. Notified customer that there is no telling how long it will take to get the part. Customer will try contacting Maytag to see if there is anything they can do.; ordrng 1 W10779716 (Bake element)

"Arrived to instal previously diagnosed and ordered parts. I removed the compressor and evaporator plate and installed the replacement parts. I vacuumed until the pump showed signs of no further atmosphere in the system and then monitored for 15 min. I charged with the mfg prescribed 5.75 oz if refrigerant and tested. The unit started producing acceptably sized cubes. No leaks observed during service.

Arrived onsite for dishwasher panel not functioning. On arrival found start button pushed in and not responding. Notified customer that the console will need to be replaced. Had service issues so called PR to set quote. Replaced console and tested. Unit is functioning properly. Job complete

Arrived on site for refrigerated and not making ice correctly after two full harvest cycles after previously being repaired. After further inspection found the inlet valve was still receiving 120 V then found that water is able to make it up to the door hinge connection but had a failure in the filter heating tube assembly within the door. Did fine during diagnostics that the unit was sending 12.5 DC volts to the heater tube tube was stuck open not allowing a proper connection.

Arrived on site for refrigerator causing everything to freeze over within the lower half of the RC (per customer on arrival). Upon arrival confirm this year. After further inspection found that the thermistor in the top of the RC compartment was failing as well as the dampener and seal not fully connecting and causing a secure connection to prevent air leaking in to the Rc from vent. Replaced UI damper motor gasket and thermistor and informed customer to allow 24 hours to stabilize temps as well as gave other recommendations to mitigate any further freezing issues. Call complete

Arrived on site to diagnose a dryer that is making unusual noise. Found rear bearing failed and replaced it. Tested unit and found all is functioning properly at this time.

Arrived on site for freezer not cooling properly. Upon arrival confirmed issue. After further testing I found unit showed signs of going 8th extended defrost periods causing loss of cooling in compartment. Found failures in harness & control. Will need office to reschedule once availability of parts is known; ordrng 1 W11324678 (Fc harness) and 1 WPW10383615 (Thermistor) and 1 W11496886 (Control) and 1 WPW10384183 (Thermistor)

Arrived on site for refrigerated and not making ice correctly after two full harvest cycles after previously being repaired. After further inspection found the inlet valve was still receiving 120 V then found that water is able to make it up to the door hinge connection but had a failure in the filter heating tube assembly within the door. Did fine during diagnostics that the unit was sending 12.5 DC volts to the heater tube tube was stuck open not allowing a proper connection.

Arrived onsite for refrigerator not cooling in fc. Upon inspection I found right fc door gasket torn. Cause it the refrigerator to leaks air and constantly call for cool and never go though defrost. Ice on evap. I advised customer to defrost unit over night with towels around unit. And quoted customer for the gasket replacement. Return tech to level unit.. schedule for 04/11/22; ordrng 1 W10830162 (Gasket)

Arrived onsite for refrigerator not cooling in fc. Upon inspection I found right fc door gasket torn. Cause it the refrigerator to leaks air and constantly call for cool and never go though defrost. Ice on evap. I advised customer to defrost unit over night with towels around unit. And quoted customer for the gasket replacement. Return tech to level unit.. schedule for 04/11/22; ordrng 1 W10830162 (Gasket)

Arrived onsite for washer not completing wash cycle. Upon inspection I found that the bet was loos and the gearcase is leaking see pix. I am ordering 1x gearcase 1x belt 1x cam. Office to reschedule.; ordrng 1 WPW10006384 (Belt) and 1 W10721967 (Cam) and 1 W11454372 (GEARCASE)

Arrived onsite for washer not completing wash cycle. Upon inspection I found that the bet was loos and the gearcase is leaking see pix. I am ordering 1x gearcase 1x belt 1x cam. Office to reschedule.; ordrng 1 WPW10006384 (Belt) and 1 W10721967 (Cam) and 1 W11454372 (GEARCASE)

Arrived onsite for MW not operating properly the door will open in the middle of warming sometimes. I confirmed this. I installed the interlocks and tested unit and found no change. Which indicates that the control may be failing

Arrived onsite for MW not operating properly the door will open in the middle of warming sometimes. I confirmed this. I installed the interlocks and tested unit and found no change. Which indicates that the control may be failing

Arrived onsite to diagnostics dryer not operating. Upon inspection I found power at wall full 240vac but unit showed no signs of life. I check the THERMAL LIMITER and found it showing open. I also checked the THERMISTOR and found it showing open as well; ordrng 1 134120900 (THERMAL LIMITER) and 1 134587700 (THERMISTOR)

Arrived onsite to diagnostics dryer not operating. Upon inspection I found power at wall full 240vac but unit showed no signs of life. I check the THERMAL LIMITER and found it showing open. I also checked the THERMISTOR and found it showing open as well; ordrng 1 134120900 (THERMAL LIMITER) and 1 134587700 (THERMISTOR)

Arrived on site to diagnose an ice machine that is not turning on. Found external drain pump frozen and freed pump. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

Arrived on site to diagnose an ice machine that is not turning on. Found external drain pump frozen and freed pump. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

"Arrived on site to test unit for no heat, customer stated the it started sparking and then the light would not come off, tested unit found customer has metal rack in unit even when there is no need for it, removed rack and advised customer not to use it to prevent damage to unit, replaced control, all functions returned to normal, heated water for 1 min, water was hot , sent video and pictures to Ron from whirlpool, unit now is running as designed job complete"

"Arrived on site to test unit for no heat, customer stated the it started sparking and then the light would not come off, tested unit found customer has metal rack in unit even when there is no need for it, removed rack and advised customer not to use it to prevent damage to unit, replaced control, all functions returned to normal, heated water for 1 min, water was hot , sent video and pictures to Ron from whirlpool, unit now is running as designed job complete"

"Arrived on site to replace previously diagnosed gear case, belt and shift actuator, took apart unit, new gear case that was received was incorrect, part number correct but part inside is incorrect, ordering correct part, office to reschedule for same time frame per customer request ; ordrng 1 W11423738 (Gear case short shaft)"

"Arrived on site to replace previously diagnosed gear case, belt and shift actuator, took apart unit, new gear case that was received was incorrect, part number correct but part inside is incorrect, ordering correct part, office to reschedule for same time frame per customer request ; ordrng 1 W11423738 (Gear case short shaft)"

"Arrived on site to test unit for not cooling, connected pressure gages and found, pressures indicate high side leak with small charge left in system, all joints were checked no bubbles detected, leak is not accessible, somewhere in the cabinet. Non repairable sealed system"

"Arrived on site to test unit for not cooling, connected pressure gages and found, pressures indicate high side leak with small charge left in system, all joints were checked no bubbles detected, leak is not accessible, somewhere in the cabinet. Non repairable sealed system"

"Arrived on site for complaints of no heat. Found proper voltage at the wall and block. Found good continuity on the element and cutoff. Installed new timer and fixed thermostat. Unit is now heating properly. No other issues at this time, job complete."

"Arrived on site for complaints of no heat. Found proper voltage at the wall and block. Found good continuity on the element and cutoff. Installed new timer and fixed thermostat. Unit is now heating properly. No other issues at this time, job complete."

"Arrived on site to test unit for no power quit working, tested unit found control unresponsive to diagnostics and other operations, but as soon as you plug unit in drain pump kicks in, pump reading 21 olms, replaced control all functions returned to normal, ran diagnostics cycle all components tested good, no leaks detected job complete"

"Arrived on site to test unit for no power quit working, tested unit found control unresponsive to diagnostics and other operations, but as soon as you plug unit in drain pump kicks in, pump reading 21 olms, replaced control all functions returned to normal, ran diagnostics cycle all components tested good, no leaks detected job complete"

"Arrived on site for complaints of intermittent no operation. Found proper and balanced voltage at the wall and block. Ran unit and started up with no issues. Tumbling and heating correctly. Started unit several more times, on different settings, and had no issues. Called techline #7733363889 and they recommended having the breaker and outlet changed out by an electrician. Job complete."

"Arrived on site for complaints of intermittent no operation. Found proper and balanced voltage at the wall and block. Ran unit and started up with no issues. Tumbling and heating correctly. Started unit several more times, on different settings, and had no issues. Called techline #7733363889 and they recommended having the breaker and outlet changed out by an electrician. Job complete."

"Arrived on site for complaints of no cold water. Tested in component activation and found the cold water not filling. Also found valve weeping. Installed new valve and now cold water is flowing as designed. Ran factory diagnostics and unit passed. No water leaks detected, job complete."

"Arrived on site for complaints of no cold water. Tested in component activation and found the cold water not filling. Also found valve weeping. Installed new valve and now cold water is flowing as designed. Ran factory diagnostics and unit passed. No water leaks detected, job complete."

Arrived on site to diagnose a washer that has torn door boot. Replaced boot and front retainer. All is working properly at this time. No leaks were found at time of service

Arrived on site to diagnose a washer that has torn door boot. Replaced boot and front retainer. All is working properly at this time. No leaks were found at time of service

Arrived on site to diagnose a dryer with long dry times. Found no failures to unit at this time. Advised customer that energy saving option will intentionally leave clothes damp to save power. No repairs needed at this time.

Arrived on site to diagnose a dryer with long dry times. Found no failures to unit at this time. Advised customer that energy saving option will intentionally leave clothes damp to save power. No repairs needed at this time.

"Arrived on site to replace previously diagnosed control, called whirlpool and was advised to change control, replaced control, light is now working, but when I turned on the MW a loud clicking noise came from one of the relay on the control for about 4 seconds and the turns off completely, put old control back in and the noise is gone, will order new control and return office to reschedule ; ordrng 1 W11552018 (Control)"

"Arrived on site to replace previously diagnosed control, called whirlpool and was advised to change control, replaced control, light is now working, but when I turned on the MW a loud clicking noise came from one of the relay on the control for about 4 seconds and the turns off completely, put old control back in and the noise is gone, will order new control and return office to reschedule ; ordrng 1 W11552018 (Control)"

"Arrived on site to test unit for unit locked and in constant drain, was not able to open unit, unit is displaying a pressure error, will need control and pressure switch to fix issue ; ordrng 1 WPW10448876 (Pressure switch) and 1 W11201292 (ACU)"

"Arrived on site to test unit for unit locked and in constant drain, was not able to open unit, unit is displaying a pressure error, will need control and pressure switch to fix issue ; ordrng 1 WPW10448876 (Pressure switch) and 1 W11201292 (ACU)"

"Arrived on site to test unit for thin ice, customer stated that it made thin ice for a few weeks and then just started doing the same thing, overfilling reservoir and melting ice, tested unit found that reservoir is filling with water and not stopping, got authorization to replace control valve and recirculating pump, checked polarity out outlet, checked out good, no voltage detected on ground,everything looks good, replaced pump control board and valve tested unit unit is now filling and stopping at desired level at this time do unit is running as designed, no leaks detected job complete"

"Arrived on site to test unit for thin ice, customer stated that it made thin ice for a few weeks and then just started doing the same thing, overfilling reservoir and melting ice, tested unit found that reservoir is filling with water and not stopping, got authorization to replace control valve and recirculating pump, checked polarity out outlet, checked out good, no voltage detected on ground,everything looks good, replaced pump control board and valve tested unit unit is now filling and stopping at desired level at this time do unit is running as designed, no leaks detected job complete"

"Arrived on site to test unit for frost buildup in FC tested unit found that left side of FC door is not sealing, inspected FC and found an item has fallen behind the door Restricted it to seal all the way, removed item, advised customer to only open and close door from center of doors to ensure a good seal on the door gasket, unit is running as designed, job complete"

"Arrived on site to test unit for frost buildup in FC tested unit found that left side of FC door is not sealing, inspected FC and found an item has fallen behind the door Restricted it to seal all the way, removed item, advised customer to only open and close door from center of doors to ensure a good seal on the door gasket, unit is running as designed, job complete"

Arrived on site for a dryer thats making a squeaking sound during operation. Inspected unit and work area. The customer turn the unit on and you could hear a rumbling almost immediately. Disassembled the unit and found two of the rollers and the idler pulley barely spinning and making sounds as the spun. Replaced both idler pulley and rollers and tested the unit. The unit is now working and operating as designed with no abnormal sounds present. Call complete.

Arrived on site for a dryer thats making a squeaking sound during operation. Inspected unit and work area. The customer turn the unit on and you could hear a rumbling almost immediately. Disassembled the unit and found two of the rollers and the idler pulley barely spinning and making sounds as the spun. Replaced both idler pulley and rollers and tested the unit. The unit is now working and operating as designed with no abnormal sounds present. Call complete.

"Arrived on site for washing machine that is flashing an F6 E3 (ACU cannot hear UI) error code. Inspected unit and work area. The unit was unplugged prior to arrival and upon plugging the unit in, the unit would not turn on. Checked voltage at the control and found proper voltage coming to the control. Checked voltage going to the user interface and found proper voltage. This would indicate a bad user interface. Replaced user interface and tested the unit. The unit is now working as designed. Ran the unit through a calibration cycle.

"Arrived on site for washing machine that is flashing an F6 E3 (ACU cannot hear UI) error code. Inspected unit and work area. The unit was unplugged prior to arrival and upon plugging the unit in, the unit would not turn on. Checked voltage at the control and found proper voltage coming to the control. Checked voltage going to the user interface and found proper voltage. This would indicate a bad user interface. Replaced user interface and tested the unit. The unit is now working as designed. Ran the unit through a calibration cycle.

Arrived on site for refrigerator thats not making ice. Inspected unit and work area. The customer advised that the unit has not made any ice since they swapped out their filter. Check the ice bin and found the ice bin completely full of ice. The customer stated that the last time he checked was on March 28 and it still had not made ice. He requested that we replace the icemaker because hes not sure if this unit is working properly or not. Ordering icemaker in the office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11546935 (Icemaker)

Arrived on site for refrigerator thats not making ice. Inspected unit and work area. The customer advised that the unit has not made any ice since they swapped out their filter. Check the ice bin and found the ice bin completely full of ice. The customer stated that the last time he checked was on March 28 and it still had not made ice. He requested that we replace the icemaker because hes not sure if this unit is working properly or not. Ordering icemaker in the office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11546935 (Icemaker)

"Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. The customer advised that the refrigerator does not cool but the freezer does and its holding temperature. Inspected the refrigerator section and found evidence of a defrost issue in the refrigerator compartment. The ice buildup was so bad, I was unable to access the evaporator. Ordering all pertinent parts and advise the customer that they would need to defrost the unit at least 2 to 3 days in advance of the service. The customer is going out of town tomorrow and will not be back until the day prior to the reschedule date. The customer is going to attempt to try to defrost the refrigerator section by leaving the door open for at least 24 hours prior to arrival. The customer advised they will call back if theyre unsuccessful prior to the visit but had requested a Thursday or Friday appointment instead if possible. I rescheduled customer to 4/13 for now.; ordrng 1 W11291124 (Defrost heater) and 1 W11359775 (Evaporator cover)"

"Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. The customer advised that the refrigerator does not cool but the freezer does and its holding temperature. Inspected the refrigerator section and found evidence of a defrost issue in the refrigerator compartment. The ice buildup was so bad, I was unable to access the evaporator. Ordering all pertinent parts and advise the customer that they would need to defrost the unit at least 2 to 3 days in advance of the service. The customer is going out of town tomorrow and will not be back until the day prior to the reschedule date. The customer is going to attempt to try to defrost the refrigerator section by leaving the door open for at least 24 hours prior to arrival. The customer advised they will call back if theyre unsuccessful prior to the visit but had requested a Thursday or Friday appointment instead if possible. I rescheduled customer to 4/13 for now.; ordrng 1 W11291124 (Defrost heater) and 1 W11359775 (Evaporator cover)"

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced convection oven cavity thermostat and test of the unit. The unit begin to work and operate as designed. Call complete.

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced convection oven cavity thermostat and test of the unit. The unit begin to work and operate as designed. Call complete.

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. The customer advised that since my prior visit, the icemaker has been working and functioning as designed and less they do not want to replace the icemaker at this time. Replaced the latch and tested the unit. The unit is now working as designed

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. The customer advised that since my prior visit, the icemaker has been working and functioning as designed and less they do not want to replace the icemaker at this time. Replaced the latch and tested the unit. The unit is now working as designed

"Arrived on site for a nice machine that is not making ice. Inspected unit and work area. The customer advised at every time that the unit seems to be starting a new ice cycle, the unit overflows and floods the compartment making the ice that it had just made disappear. I did confirm that complaint as well as find the grid cutter broken. Tested the unit and diagnostics and found the fuel level sensor on the recirculating pump not working. Replaced both recirculating pump and grid cutter and tested the unit. The unit is now working as designed. Call complete."