Service History 312

We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Kyle, TX 78640
Richard
Job Details: 03/18/2021
Arrived onsite for the dishwasher missing a part. During inspection found that the door hinge pads were broken replaced both pads and dishwasher tested good. Complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV00
Near New Braunfels, TX 78132
Andrew
Job Details: 03/18/2021
Arrived on site to test unit for FC door not aligned good. Found left side was not sitting properly into rail. Set door properly and customer was satisfied with improvement. No leaks detected. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78717
Justin
Job Details: 03/18/2021
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Georgetown, TX 78628
Tommy
Job Details: 03/18/2021
Arrived onsite for previously diagnosed parts. Upon arrival replaced unit spray arm and tested. Unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Round Rock, TX 78665
Matthew
Job Details: 03/18/2021
"Arrived onsite for refrigerator icemaker not working. Jumped ice maker but did not begin harvest cycle. Ice maker needed replacement. Replaced ice maker, tested unit and unit completed cycle and fill. No leaks present at this time job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204DSS0
Near Austin, TX 78735
Leonardo
Job Details: 03/18/2021
"Arrived on site to test unit for upper rack not opening or closing correctly. Found bad tracks, replaced left and right track test unit and unit test good job complete."
We serviced a
KITCHENAID DISHWASHER
Model KUDM01TJBS0
Near Austin, TX 78737
Leonardo
Job Details: 03/18/2021
Arrived on site to test unit for no power. Test unit and found burned control board. Will order new control board office to reschedule. ; ordrng 1 8528172 (Control board)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT920SADE2
Near Austin, TX 78737
Leonardo
Job Details: 03/18/2021
Arrived on site to test unit for not washing. Test unit and found customer had replace the motor but was wrong part number. Replaced sump and motor
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Hutto, TX 78634
Kayman
Job Details: 03/18/2021
Arrived onsite for dishwasher not powering on. Upon inspection I found good voltage and polarity at the wall. I accessed the junction box for the unit and found the common wire had come loose from the wire nut. I corrected the wiring and was able to power on the unit for diagnostics. The unit passed all tests in diagnostics. The customer brought to my attention one of the rack stoppers was missing or had broken off. I replace the stopper with my van stock#(WPW10082861) the unit is working as designed and no leaks were detected during time of service. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTE304GPS1
Near Lakeway, TX 78738
Brandon
Job Details: 03/18/2021
"Arrived on site for customer complaint of unit not drying dishes, ran diagnostic cycle, found failed sensor, I replaced sensor, unit tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near Temple, TX 76502
Tyler
Job Details: 03/18/2021
Arrived on site for refrigerator leaking water. Upon arrival customer stated that they did not notice any water leaking from the back of the fridge but instead they were finding that the freezer itself had water filling the bottom floor of the freezer compartment and upon further inspection I found the drain line was clogged but I could not find any indications of ice or hot air leaking through the front door gasket Ive been inspected the drain line and found the drain line to be clogged I ended up replacing the drain line and adding silicone to ensure that the drain line was sealing up underneath the compressor compartment area after making repair I cleared out the drain line inside the freezer and then verify that water was allowed to pass through without hot air escaping back up into the unit. No leaks before during or after repair call complete
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Austin, TX 78745
Jacob
Job Details: 03/18/2021
Arrived onsite for unit not ringing out the clothes. Tested unit. Got F0E5 off balance load. The basket was scrapping when I spin mode. Let customer know that the gear case and basket would need to be replaced.
We serviced a
WHIRLPOOL COOKTOP
Model WFE320M0JS0
Near Austin, TX 78745
Leonardo
Job Details: 03/18/2021
Arrived on site to test unit for cooktop on light on. Replaced rf switch test unit and unit test good job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Niederwald, TX 78640
Richard
Job Details: 03/18/2021
Arrived onsite for the oven Tripping the breaker. During testing found that the neutral wire from the spark module was crimped in between the stove liner which it was like that from the factory. Repaired neutral wire and issue was resolved. Complete
We serviced a
FRIGIDAIRE DISHWASHER
Model FGHD2433KF1
Near Killeen, TX 76542
Al
Job Details: 03/18/2021
Arrived on site and inspected dishwasher dispenser and spray arm issues.Confirmed the complaint and removed and replaced both.Reassembled and unit tested as designed.Job complete.2/2
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS00
Near San Marcos, TX 78666
Andrew
Job Details: 03/18/2021
Arrived on site to test unit for gas smell. Used gas sniffer at all connections and possible leaks points. Used suds at all connections and possible leak points. Was unable to smell or locate any leaks. Called safety with findings and advised customer to call if issue persists. ??????SR#7730229671
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Georgetown, TX 78628
Tommy
Job Details: 03/18/2021
Arrived onsite for unit long drain error code. Upon arrival found unit knockout on disposal was knocked out. Unit drain was receiving voltage just was pushing weakly ordering new drain. Office to reschedule ; ordrng 1 W11412291 (Drain pump)
We serviced a
IKEA MICROWAVE
Model IMBS104GSS02
Near Austin, TX 78751
Jacob
Job Details: 03/18/2021
Arrived onsite for unit not starting when the start button is pressed. Tested unit. Can hear beeping from the UI panel but will not start to heat. Replaced a control. Re tested the unit. No change. Need UI panel. Office to reschedule ; O-emld tckt
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near New Braunfels, TX 78130
Andrew
Job Details: 03/18/2021
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near New Braunfels, TX 78130
Andrew
Job Details: 03/18/2021
"Arrived on site to test unit for loud thumping. Found right rear roller had fallen off. Put roller back into proper place and put retaining clip in. Tested unit, unit works good. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Canyon Lake, TX 78130
Andrew
Job Details: 03/18/2021
"Arrived on site to test unit for not turning on. Found wires and wire nut melted. Removed burnt wires and put new wire nut. Tested unit, unit works good. No leaks detected. Job complete."
We serviced a
MAYTAG DRYER
Model MEDC200XW1
Near Seguin, TX 78155
Andrew
Job Details: 03/18/2021
"Arrived on site to replace timer from previous diagnosis. Verified timer was needed. Replaced timer, tested unit, unit works good. Job complete."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model GLHS36EEB5
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 03/18/2021
"Arrived on site to diagnose a refrigerator that is not cooling. Found possible leak in unit and failing compressor. Compressor, drier, and process tube will be needed to repair unit. Office to have call authorized and set return appointment for 2 hours.; ordrng 1 5304511983 (Compressor) and 1 W10913906 (Drier) and 1 Tj90af8404 (Stub) and 1 2hourjob (2 hour job) and 1 Authoneeded (Autho needed)"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Canyon Lake, TX 78133
Noah D
Job Details: 03/18/2021
"Arrived on site to inspect washer for not filling, upon inspection found the inlet valve broken at hose. Replaced valve and tested for issues, no leaks found. Complete"
We serviced a
MAYTAG WASHER
Model MVWB855DW1
Near New Braunfels, TX 78132
Noah D
Job Details: 03/18/2021
"Arrived on site to inspect washer for not spinning during bedding settings, checked all functions and found the washer working to specs, spoke with Austin at Techline Sr # 7730289472.....Unit worked unloaded on bedding settings. Instructed customer on proper use. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRSA71CIHN
Near Spring Branch, TX 78070
Noah D
Job Details: 03/18/2021
"Arrived on site to inspect fridge for not having filter installed, upon inspection found the filter missing, replaced filter and tested. Complete"
We serviced a
WHIRLPOOL OVEN
Model KEBS208SSS04
Near Austin, TX 78732
David Z
Job Details: 03/18/2021
Arrived on site to install new upper broil element to resolve broken element. Replaced with new and retested. Verified broil element glowing red hot and working as designed.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL02
Near Canyon Lake, TX 78133
Noah D
Job Details: 03/18/2021
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Georgetown, TX 78626
Tommy
Job Details: 03/18/2021
Arrived onsite for previously diagnosed parts. Upon replacing unit valve found tube between regulator was damaged. Ordering new one office to reschedule upon receiving part.; ordrng 1 W10512963 (Tube)
We serviced a
GE MICROWAVE
Model JVM3160RF4SS
Near Austin, TX 78702
Jacob
Job Details: 03/18/2021
Arrived onsite to replace door and latch and switches. Upon looking at the new door. The door latches were broken. Need to order a new one. ; ordrng 1 WB56X32785 (DOOR ASSEMBLY )
We serviced a
ROPER DRYER
Model RED4516FW0
Near Copperas Cove, TX 76522
Al
Job Details: 03/18/2021
"Arrived on site and inspected dryer noises.Lifted the cabinet and powered it on and found the loud banging was due to the Terminal block was completely burned at the harness and also at the cord, when accessed through the back.
We serviced a
WHIRLPOOL RANGE
Model WFG975H0HZ1
Near Georgetown, TX 78633
Lou
Job Details: 03/18/2021
"Arrived on site to inspect range leaking gas. Upon further inspection, I turned the gas supply on and tested the cooktop and oven burners and all operated as designed. I pulled the unit from the wall and using my liquid gas leak detector, I tested all gas line connections and the regulator and found no evidence of a leak. I lifted the cooktop and as soon as I raised it up, I could sense a strong smell of gas. I tested all burner connections with the liquid gas leak detector and found no leaks. I checked all connections and found the front left gas line connection to the valve was loose. I tightened all connections at the cooktop, as well as, all connections at the back of the unit and retested. No leaks found. I retested the cooktop burners and found no further gas leaks and could not sense any further smells. Recommended that the customer start the oven on Bake at 350 degrees and let it heat up for approximately 30 minutes or burn off the newness of the unit as it will smoke. Recommended they turn on the venthood while doing such. No further gas leaks detected at the end of service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT780SAEM2
Near Cedar Park, TX 78613
Justin
Job Details: 03/18/2021
Arrived on site for a dishwasher not draining properly and not washing correctly. When I performed a manual drain it ran as designed. I put unit into diagnostics and found stored error codes F9E1 for no drain. I cleared stored error codes. When I removed the toe plate I found significant water and moisture under unit. During the test cycle I could see water leaking from diverter and sump area. I also could hear the diverter not switching between wash arms and humming excessively loud. I found the drain working as designed however. Customer will need a new sump and motor for repair. I installed the new sump and motor. I then ran a diagnostics cycle and the unit ran as designed. I observed the bottom of the unit to verify no more leaks were present. There were no leaks observed at end of service. The unit is now working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT780SAEM2
Near Cedar Park, TX 78613
Justin
Job Details: 03/18/2021
Arrived on site for a dishwasher not draining properly and not washing correctly. When I performed a manual drain it ran as designed. I put unit into diagnostics and found stored error codes F9E1 for no drain. I cleared stored error codes. When I removed the toe plate I found significant water and moisture under unit. During the test cycle I could see water leaking from diverter and sump area. I also could hear the diverter not switching between wash arms and humming excessively loud. I found the drain working as designed however. Customer will need a new sump and motor for repair. The customer accepted and I installed the new sump and motor. I then ran a diagnostics cycle and the unit ran as designed. I observed the bottom of the unit to verify no more leaks were present. There were no leaks observed at end of service. The unit is now working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ
Near Canyon Lake, TX 78133
Noah D
Job Details: 03/18/2021
"Arrived on site to inspect fridge for not producing ice, upon inspection found the auger misaligned, realigned the ice box and all functions returned. Complete"
We serviced a
GE RANGE
Model JGP336BEV2BB
Near Leander, TX 78641
David S
Job Details: 03/18/2021
Arrived on site for cook top burner not lighting. I inspected the unit and work area. I found the cooktop switchs not engaging properly and the spark module only sending spark to a couple of the igniters. I spoke to the customer about the cooktop needing the spark module and all 4 switches. ordrng 4 iWB24T10071 (Igniter switched)s and 1 WB13K25 (Spark module)
We serviced a
KITCHENAID OVEN
Model KEBC107KSS0
Near Spicewood, TX 78669
Brandon
Job Details: 03/18/2021
"Arrived on site to replace fuse, after replacing, unit tested good.
We serviced a
LG DRYER
Model DLG4971W
Near Austin, TX 78739
Richard
Job Details: 03/18/2021
Arrived onsite for the dryer door not closing properly. Replaced the inner door and all functions tested properly. Complete.
We serviced a
KITCHENAID ICE MACHINE
Model KUIC15PLXS3
Near Rogers, TX 76569
Wesley
Job Details: 03/18/2021
"Arrived onsite and found black mold from leaking inlet valve behind ice machine, also I was unable to shut off in order to replace smart valve. Advised that ice machine could be repaired once valve problem was addressed. Office to wait for valve repair confirmation prior to reschedule. ; O-emld tckt"
We serviced a
KITCHEN AID ICE MACHINE
Model n/a
Near Spicewood, TX 78669
Brandon
Job Details: 03/18/2021
"Arrived on site for customer complaint of ice machine not working, found failed reservoir drain pump and failed compressor.. Ordering compressor l filter drier, access valve, and drain pump. ordrng 1 WPW10605286 (Compressor) and 1 Cnote (SS tech/office to reschedule) and 1 Cnote (2 hour job) and 1 WPW10489125 (Pump) and 1 Cnote (Parts research non uv filter drier) and 1 W10913906 (Access valve)"
We serviced a
MAYTAG DRYER
Model MEDB955FW2
Near New Braunfels, TX 78132
Noah D
Job Details: 03/18/2021
"Arrived on site to inspect dryer for issues drying clothes, upon inspection found the dryer electrodes out of Ohm range, replaced electrodes and tested. Instructed customer on proper use due to mixing of clothes types. Complete"
We serviced a
WHIRLPOOL DRYER
Model WED8200YW0
Near Buda, TX 78610
Richard
Job Details: 03/18/2021
Arrived onsite for the dryer door not closing properly. During testing found that that the catch was broken. . Replaced catch and door is closing properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Harker Heights, TX 76548
Tyler
Job Details: 03/18/2021
Arrived on site for refrigerator that had a piece of metal fall out of the ice dispenser area. Upon arrival customer showed me a hex shaped metal cylinder. Upon further inspection I found the metal piece was the shaft that bridges the auger motor to the ice bucket. During diagnostics I could not find any logical reason why how he shaft had fallen from ts position but I was able to reassemble the unit and test the dispenser and found full functionality from auger motor and ice bucket. I informed the customer to let us know if anything changed so we could assist further. Unit working as designed call complete
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Temple, TX 76501
Tyler
Job Details: 03/18/2021
"Arrived on site for washer having a lid lock issue. Upon arrival I found unit would power on and enter diagnostics but I couldnt open or close the lid. It was locked and not responding. I was able to eventually upon the lid manually and removed lid lock for inspection found it was damaged in the lock position. After replacing the lid lock I ran the diagnostics cycle manually and found gearcase, motor, washplate and other under cabinets hardware was grinding, and not allowing for a balanced. Office will need to reschedule for rebuild once availability of parts is known. ; ordrng 1 W10752283 (Washplate) and 6 WP8533953 (Screws)s and 1 W10528947 (Hub) and 1 W11454734 (Gearcase) and 1 W11283592 (Motor) and 1 W10721967 (Cam assem) and 1 W11239857 (Belt) and 1 W10913953 (Actuator) and 1 W11395618 (Capacitor)"
We serviced a
KITCHENAID OVEN
Model KSGG700ESS1
Near Austin, TX 78745
Leonardo
Job Details: 03/18/2021
Arrived on site to replace trim and bezel. Replaced both parts removed cover for trim and trim was damaged. Ordering new trim office to reschedule. ; ordrng 1 W11025120 (Trim)
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5VHEXVL00
Near Round Rock, TX 78664
Matthew
Job Details: 03/18/2021
Arrived onsite for refrigerator icemaker not making ice. Verified voltage and confirmed 124vac at the unit but unit would not respond. Ordering ice maker and valve just in case. . Office to reschedule.; ordrng 1 WPW10190965 (icemaker)
We serviced a
GE MICROWAVE
Model JNM7196SF1SS
Near Waco, TX 76708
Jonathan M
Job Details: 03/18/2021
Arrived on site for a microwave that runs a fan while the door is open. Inspected unit and work area. Confirmed customers complaint and removed control panel. Tested the door switches and found the interlock switch at the bottom was not making and breaking. Remove door switch and found a faulty door switch. Replace switch and tested unit. Unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WFW9500TW02
Near Killeen, TX 76542
Al
Job Details: 03/18/2021
"Arrived on site and inspected front load washer not draining F21 code.Confirmed the complaint and accessed the drain pump and used my shop vac to empty the unit.There was a massive amount of an unknown substance that had been inside the unit for sometime.I got the unit drained, but found the tub bearing is failing.
We serviced a
GE REFRIGERATOR
Model GSH22JFXMWW
Near Canyon Lake, TX 78133
Noah D
Job Details: 03/18/2021
"Arrived on site to inspect Icemaker for not making ice and frost issues, upon inspection found the Icemaker auger broken causing shift in Icemaker, shifted Icemaker was spraying water. ordering Icemaker and auger. Office to reschedule ; ordrng 1 WR60X10258 (AUGER )"
We serviced a
WHIRLPOOL WASHER
Model WTW5500XW3
Near Round Rock, TX 78665
Matthew
Job Details: 03/18/2021
"Arrived onsite for washer turning on by itself. Upon arrival put unit in diagnostics and found no stored error codes. Ran auto test and all passed. Left unit idle but could not duplicate the issue. Customer stated at night it sounded like the agitation started up when not in use and the lid was up. Checked drain and drain hose, checked pressure hose and all passed. The unit does have a very slow drip from the dispenser to the tub but customer stated unless it?s a severe issue it can be left alone for now. She will just unplug the unit at night. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ01
Near Austin, TX 78741
Luis
Job Details: 03/18/2021
"Arrived on site for no cool. Pierced low side pressure reading -20 diagnosed a leak in the system,replaced the evaporator and filter drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Austin, TX 78728
David Z
Job Details: 03/18/2021
"Arrived on site to diagnose dishwasher that builder said wasnt draining and had water in the bottom. Found drain pump good, but disposal knockout was still intact. Removed knockout and retested. Unit is now working as designed and properly draining with no water leaks found. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM01
Near Briarcliff, TX 78669
Brandon
Job Details: 03/18/2021
"Arrived on site for customer complaint of unit leaking, found leak coming from single valve in rear of unit, I replaced valve, unit tested good."
We serviced a
GE ICE MACHINE
Model ZDIS150WSSC
Near Crawford, TX 76638
Jonathan M
Job Details: 03/18/2021
Arrived on site for an ice machine that won?t make ice. Inspected unit and work area. Customer advised that the unit will make one batch of ice but then will not make any further ice. Ran the unit through a nice making cycle and confirm the customers complaint. Spoke to CS and was advised to check for the thermistor. The thermistor read 18.5 kg ohms indicating that the thermistor had not failed. Spoke to GE Techline and spoke to Trevor (no file number). He advised that the issue is with the water level sensor not reading that there was water in the unit already when there wasn?t because he said the unit goes through a diagnostic cycle for the first batch. He advised that once that diagnostic cycle completes that the unit is supposed to go into a normal ice making cycle. Advised to replace the whole pump assembly including the fuel level sensor replaced parts and tested unit the unit began to fill and work as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSC48QVS01
Near Austin, TX 78734
Brandon
Job Details: 03/18/2021
"Arrived on site for customer complaint of ice door not working, ice maker not working, and water not working, found multiple failed electrical parts. Found ice door motor, UI, and main control failed, I replaced main control, RJ replaced UI and ice door motor on previous visit, unit tested good
We serviced a
KITCHENAID REFRIGERATOR
Model KFCS22EVMS6
Near Spicewood, TX 78669
Brandon
Job Details: 03/18/2021
"Arrived on site for customer complaint of unit leaking, found leak coming from defrost drain line being clogged at drain tube extension. I replaced drain tube, cleared ice, unit tested good."
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Austin, TX 78702
Jacob
Job Details: 03/18/2021
Arrived onsite for unit leaking water. Looked at valve to the unit. Saw that the cold water side was broken and the control got water damage. Ordered control to be replaced at the same time as the valve. Office to reschedule ; ordrng 1 W11498796 (CONTROL )
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Austin, TX 78749
Leonardo
Job Details: 03/18/2021
Arrived on site to test unit for not heating. Found opened heating element replaced element test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Round Rock, TX 78664
Andy
Job Details: 03/18/2021
Arrived on site for refrigerator not cooling. Tested and inspected unit and found compressor and fans not running due to failed control. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Liberty Hill, TX 78642
Cliff
Job Details: 03/18/2021
Arrived on site to diagnose a refrigerator that is not dispensing water. Found primary water valve not fully wired. Rewired valve and tested unit. All is working properly at this time and no leaks were found at time of service.
We serviced a
GE RANGE
Model ZDP486LDP7SS
Near Austin, TX 78738
Brandon
Job Details: 03/18/2021
"Arrived on site for customer complaint of unit explosion when front right burner was in use, rescheduling for 2 techs and 2 hours ; ordrng 1 Cnote (Office to reschedule/2 hours/2 techs)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300EWH03
Near Austin, TX 78731
Kevin
Job Details: 03/18/2021
"Arrived on site and found no water is dispensing, found water pressure at source is good, filter head is not letting water flow. Replaced filter head and now with bypass water dispensers correctly. Reinstalling water filter stops water from dispensing again. Recommended to homeowner that bypass be left in place until water filter can be replaced, job complete"
We serviced a
WHIRLPOOL WASHER
Model WFW5090GW0
Near Austin, TX 78722
Robert
Job Details: 03/18/2021
Arrived on job for shaking. Replaced shocks and test with load. Washer not walking but wood floor and Pier and beam home is adding to vibration. Called tech line 7730290255. Tech line agreed the home shaking is outside of our control.
We serviced a
AMANA RANGE
Model RB757BH1WH
Near Seguin, TX 78155
Andrew
Job Details: 03/18/2021
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ05
Near Seguin, TX 78155
Andrew
Job Details: 03/18/2021
Arrived on site to test unit for water freezing in ice bin. Found fill cup in ice maker was frozen solid causing water to leak into ice bin. Also found water pressure was weak causing valve to leak. Customer said they are having issues with water well pump. Advised customer to turn water off to unit till pump pressure is corrected. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near New Braunfels, TX 78132
Noah D
Job Details: 03/18/2021
"Arrived on site to inspect dishwasher for not cleaning dishes, upon inspection found the pump not starting during cycles, replaced pump and tested, no leaks found. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model W8RXNGMWB01
Near Spicewood, TX 78669
Brandon
Job Details: 03/18/2021
"Arrived on site for customer complaint of unit leaking water into fresh food section, found clog in defrost drain line. I defrosted drain line with steamer, unit tested good.
We serviced a
UNKNOWN WASHER
Model WFW9250WL01
Near West Lake Hills, TX 78746
Kevin
Job Details: 03/18/2021
"Arrived on site and inspected washer and found a load has just been started and water is pouring out between door and Bellow. Stopped load and inspected Bellow and did not find any tears or punctures. Even after load was stopped water is still draining out of the doors frame for several minutes.
We serviced a
WHIRLPOOL WASHER
Model RTW4516FW2
Near Belton, TX 76513
Tyler
Job Details: 03/18/2021
Arrived on site for washer draining out water as it was filling according to the customer upon arrival. I ran diagnostics upon arrival but found the same f8e1 error code. I did find that the water pressure was slightly better than previous visits and water was filling semi-quickly but the drain line was still not properly installed and was stuck straight through the wall behind the washer lower than what the insulation manual recommends I then Ill whirlpool techline and spoke with Ed sr# 7730290109 Who instructed me that at the moment due to the issues with the installation we cannot recommend any further repairs or diagnosing until the water pressure is resolved and once the customer has a stand PVC pipe installed at least 36 inches from where the drain hose connects to the washer and that due to the way its currently installed it is siphoning out the water faster than washer can fill causing the F8e1 to appear. Techline recommends no further repairs at this time but instead recommends at the customer address the insulation issues and advise that we refer them to the user manual I went over these recommendations with the customers grandfather this time I was on site who informed me that he would try to resolve the issue as quickly as possible and let us know if anything else changes. Call complete
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Waco, TX 76708
Jonathan M
Job Details: 03/18/2021
Arrived on site for a washing machine that has a broken hinge and the lid won’t close. Inspected unit and work area. Found the lid completely broken where it seats onto the hinge.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Waco, TX 76706
Jonathan M
Job Details: 03/18/2021
"Arrived on site for a washing machine that is leaking from underneath. Inspected unit and work area. The customer advised that she hasn’t actually seen the unit leak but that when she runs multiple cycles at a time, there’s water underneath her floorboards in the kitchen. Ran the unit through an auto test in the unit ran as designed with no leaks present. Filled the unit halfway up the basket and put it in the drain cycle and it still did not leak. I did advise the customer that based on my findings, there were no leaks present as well as no calcium deposits from potential water leaks. Advise customer to look at their water supply in the wall. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model KDPM704KPS0
Near Austin, TX 78731
Kevin
Job Details: 03/18/2021
"Arrived on site and inspected dishwasher and found wash motor is not spraying water, uninstalled dishwasher but found replacement wash motor is damaged. Took one picture and sent it to KB/parts it will need to be a re-ordered to complete repair. Also found dishwasher is installed behind quarter round end it is difficult to uninstall. Send pictures to MS and DW. Water is off and disconnected, power is disconnected from under sink.; ordrng 1 W11416362 (Wash motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB05
Near Troy, TX 76579
Tyler
Job Details: 03/18/2021
Arrived on site for refrigerator that customer stated unit is soft making ice and a loud noises coming from the dispenser win being activated. Upon arrival I ran diagnostics but could not find any failures in the software or hardware of the unit I did however find that when I remove the ice bucket the thermistor wired into the icemaker was hanging off and was not gauging the Correct temperature of the ice tray as it was intended. I also found that the auger motor was occasionally getting stuck in place not allowing the ice bucket to propel the ice forward and out the dispenser. I ended up replacing the auger motor and yolk and was able to reapply the thermostat to the icemaker ensure that it was functioning also found that upon arrival I spoke it was full of ice and customer had stated unit had started working again.
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Temple, TX 76501
Wesley
Job Details: 03/18/2021
"Arrived onsite and found unit drain pump had failed, replaced drain pump. Unit is now operating as designed. Advised customer on repair."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Waco, TX 76705
Jonathan M
Job Details: 03/18/2021
"Arrived on site for a washing machine that was making a humming noise. Inspected unit and work area. Customer advised that it’s not making a humming noise but that it’s making a weird sound as it supposed to be washing. She advised that the unit is not actually washing her clothes. Inspected unit and tested unit. Unit seem to be working as designed. However, when I placed the unit in a normal wash cycle the agitation did not sound correct. Looked it up the unit and found the actuator not connected onto the cam thus resulting in the unit sticking into a spin cycle only. Refit the cam onto the actuator and test the unit again. The unit is now working as designed. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model GI6FDRXXQ02
Near Waco, TX 76712
Jonathan M
Job Details: 03/18/2021
Arrived on site to drop off water filter. Drop a water filter off on the front door as requested. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Temple, TX 76501
Tyler
Job Details: 03/18/2021
Arrived on site for washer giving an F8e1error. On arrival I was able to confirm and diagnostics that the unit is indeed soaring a long feel no feel error code. I ended up calling Warfel tech line while on site to document the fact that I found the hot water fill line was not getting any water from the cut off on the wall whether or not the cut off is turn on or off and I had instructed customer that they would need a plumber in order to help resolve that issue but after speaking with techline I also was recommended to replace the water valve because the home ranges on the harness were a bit out of range with what whirlpool techline was comfortable with at this point unit is working as designed but I instructed the customer to get the plumbing situation taken care of soon as possible in order to help maximize the washers efficiency. No leaks before during or after repair call completeSr# 7730284981
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HWH0
Near Lorena, TX 76655
Jonathan M
Job Details: 03/18/2021
Arrived on site for a dishwasher that isn’t washing dishes. Inspected unit and work area. Placed an in-service diagnostics and found an F2 E1 (UI stuck key) and F4 E3 (motor not running) error codes. Ran the unit through an auto test and found the unit filling but not recirculating the water. Replaced something motor and tested unit. Unit is now working as designed. Call complete.
We serviced a
MAYTAG OVEN
Model MER8800FZ2
Near Temple, TX 76502
Tyler
Job Details: 03/18/2021
Arrived on site for range not allowing knobs to function properly. Upon further inspection I found all four knobs were cracking around the bracket clips with knobs and it was causing knobs to slip on the infinite switchs. Office will need to reach once Availability of parts is known.; ordrng 4 W11084052 (Knobs)s and 1 W10857622 (Switch FL) and 1 W10917724 (Switch FR) and 2 W10911303 (Switch Back L&R)s
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ
Near Leander, TX 78641
Justin
Job Details: 03/18/2021
Arrived on site for a MW sparking. Upon arrival the customer stated it was sparking on the right hand side by the door area. They also let me know it has not occurred in over a week now. I found no burn marks on or inside of the unit. I found the paint inside of unit fine. I gained access to the control and found the ground wire was rubbing up on the chassis. I adjusted the wire and advised customer this should fix the issue.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC7HS01
Near Georgetown, TX 78626
David S
Job Details: 03/18/2021
Arrived on site for oven needing calibration. I inspected the unit and work area. I spoke to the customer and found out the time keeps advancing on the clock. I spoke to the customer about getting the unit hooked up to WiFi and the whirlpool application. I ran a temp test on the oven. I found the sensor is out of range. I replaced the sensor. The unit is heating properly. Job complete.
We serviced a
GE OVEN
Model JGB915SEF3SS
Near Austin, TX 78748
Leonardo
Job Details: 03/18/2021
Arrived on site to test unit for door not closing and convection fan not coming on. Found bad convection motor and latch ordering new convection motor office to reschedule. ; ordrng 1 WB26K10003 (Convection fan motor)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS01
Near Liberty Hill, TX 78642
Lou
Job Details: 03/18/2021
"Arrived on site to install previously diagnosed and ordered part. Due to the Orion board failure, I removed and replaced the Orion board and tested the unit. All fans, and compressor are operating as designed and unit is beginning to cool as designed. No water lines connected to unit so no leaks observed during service. Recommended that the customer allow the unit to cool for 24-48 hours before it reaches set temps. Job completed."
We serviced a
GE RANGE
Model JB650ST1SS
Near Killeen, TX 76542
Al
Job Details: 03/18/2021
"Arrived on site to install previously ordered parts.R&R the element, infinite switch and the indicator light.Reassembled and unit tested as designed.Customer witnessed the repair and satisfied.Job complete."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Pflugerville, TX 78660
Matthew
Job Details: 03/18/2021
Arrived onsite for washer making loud noise. Put unit in diagnostics and did not find any stored error codes. Ran auto test however the noise was not as apparent as customer explained. Customer showed recording of noise. Checked underneath unit and found belt shavings. Removed cam for inspection and found oil had leaked from gearcase. Will need to bring back prescreened parts as well as ordering new belt and motor just in case. ; ordrng 1 W11239857 (belt) and 1 W11497303 (MOTOR )
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Austin, TX 78746
Luis
Job Details: 03/18/2021
"Arrived on site for unit shutting itself on and off. Replaced defective main control,powered unit on all lights and fans powered on."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Harker Heights, TX 76548
Al
Job Details: 03/18/2021
"Arrived on site to install previously ordered part.Confirmed the complaint and removed and replaced the freezer module.I also tightened all of the door handles on the unit, which were extremely loose.Customer satisfied with the service.Job complete"
We serviced a
GE REFRIGERATOR
Model GSH25JGBBBB
Near Killeen, TX 76549
Al
Job Details: 03/18/2021
"Arrived on site to install previously ordered parts.Removed and replaced the valve, ice maker, manifold, thermostat and heater and unit began cooling, dispensing water and filling the ice maker.Job completed"
We serviced a
JENN-AIR COOKTOP
Model JED8230ADB
Near Austin, TX 78726
David Z
Job Details: 03/18/2021
"Arrived on site to diagnose cooktop that was popping breaker when it was turned on. On arrival breaker was triggered. If you try and reset the breaker just trips. Reset several times and checked wiring. Found wiring harness going to switches heated and grounding, and could smell burning switches as well.
We serviced a
WHIRLPOOL DRYER
Model MED5630HW1
Near Austin, TX 78727
David Z
Job Details: 03/18/2021
"Arrived on site to diagnose dryer not heating or turning. Control panel comes on, and showed no error codes. Customer told me for a bit that their clothes were coming out scorching hot, like unit is overheating. Checked safety devices and found the thermal fuse open, the heating element broken and open as well. Only part present today was the thermal fuse, and others had not arrived yet. Ordered heating element, thermal fuse, cutoff and also a control to resolve. If control isnt working properly it may be running the element to hard. ; ordrng 1 W11388032 (Main Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Georgetown, TX 78626
Tommy
Job Details: 03/18/2021
Arrived onsite for previously diagnosed parts. Upon arrival replaced tube and ice maker. Tested unit unit filled ice maker. No signs of leaks during service. Spoke with customer on unit needed 24 to 48 hours for proper ice making and to dump first few batches. Job Completed.
We serviced a
JENN-AIR OVEN
Model JJW2830DP01
Near Temple, TX 76502
Tyler
Job Details: 03/18/2021
Arrived on site for wall oven needing a previously diagnosed ui consul. Upon arrival I was able to disconnect power and install the new UA consul after that I reprogram the new consul to the model specific version of oven required. And then ensure that both the upper and lower ovens were heating as designed and found that upon testing the lower UI oven button was also fully functioning and not causing any nonresponsive issues as it did on the first trip. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ04
Near Taylor, TX 76574
Andy
Job Details: 03/18/2021
"Arrived on site for refrigerator smell. Customer instructed smell seems to coming from outside of refrigerator and that when he cleaned the outside it seems to go away and then come back. Called tech line and spoke with Bruce (SR# 7730288456) Made aware of stated issues, what was done and found was instructed to take cover off back and see if theres anything in there that can be creating smell. Did as instructed and found nothing creating smell. While checking back, found copper tubing rubbing. Adjusted and added padding as needed. Called tech line again and spoke with Andrew (Same SR#) made aware of stated issue and what was done and found. Was instructed that smell issue is not with refrigerator itself and to instruct customer that if issue seems to come back to clean refrigerator. Did as instructed. No water leaks present at time of service."
We serviced a
FRIGIDAIRE DISHWASHER
Model FFCD2413US2A
Near Taylor, TX 76574
Andy
Job Details: 03/18/2021
Arrived on site for dishwasher issues. Tested and inspected unit and found failed spray arm and heating element. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
We serviced a
WHIRLPOOL WASHER
Model MHWE301YW00
Near Cedar Park, TX 78613
Justin
Job Details: 03/18/2021
"Arrived on site for a washing machine leaking still after prior service. I gained access to the dual inlet valve and found it constantly dripping and needing to be replaced. ; ordrng 1 WPW10212596 (Double Inlet Valve)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78717
Justin
Job Details: 03/18/2021
Arrived on site for dishwasher leaving water droplets in tub at end of cycle. I found the customer not using rinse aid and advised them on usage. I ran the unit through diagnostics and found no stored error codes. It ran through diagnostics fine and heated as designed. I called techline and spoke with Robert and received SR# 7730282268. He agreed and advised the same thing. I found the unit working as designed. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0ES2
Near Austin, TX 78741
Kevin
Job Details: 03/18/2021
"Arrived on site and replaced control board diagnosed on previous visit, after replacement Took pictures of oven heating properly, job complete"
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Harker Heights, TX 76548
Tyler
Job Details: 03/18/2021
Arrived on site for dryer not turning on. Upon arrival I verified 240 v from power uterus to terminal block on dryer. I then found the main control was not sending the 5 dcv to ui needed to power on unit. After replacing the main control I was able to get the 5 dcv to ui and proper power to rest of unit but found ui still not responsive. I then replaced the fascia ui and was able to run and verify unit was fully functioning as designed. Call complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Austin, TX 78749
Leonardo
Job Details: 03/18/2021
Arrived on site to test unit for dispenser door not opening. Found broken spring replaced dispenser test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Austin, TX 78747
Richard
Job Details: 03/18/2021
Arrived onsite for the refrigerator iight not working when opening the LH door. During testing found that the door switch on the LH side is broken. Will need to be replaced. Ordering parts and office to schedule ; ordrng 1 W11396033 (Switch)