We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Killeen, TX 76549
Al
Job Details: 05/24/2021
"Arrived on site and inspected front load washer long fill and pressure switch errors.Ran diagnostics and confirmed the complaint.Removed and replaced both, reassembled and unit tested as designed.JOB COMPLETE"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Georgetown, TX 78633
Jonathan S
Job Details: 05/24/2021
"Arrived on site for dishwasher door handle falling off of door. Inspected unit and work area. Found set screw stripped. Removed door handle and installed new. Tested door operation. Spoke with customer on user care guide. All tested good, no water leaks detected during service."
We serviced a
WHIRLPOOL DISHWASHER
Model KDPM604KPS0
Near Canyon Lake, TX 78133
Noah D
Job Details: 05/24/2021
"Arrived on site to inspect unit for not washing dishes, upon inspection found the pump motor not spinning, replaced pump and moved over hardware, no leaks found during testing. Complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS3
Near Austin, TX 78704
Leonardo
Job Details: 05/24/2021
Arrived on site to test unit for unit not spraying water. Test unit and found unit had error codes. Cleared error codes test unit and unit spraying and washing correctlynkob complete.
We serviced a
JENN-AIR REFRIGERATOR
Model JB36NXFXRE01
Near Austin, TX 78738
Robert
Job Details: 05/24/2021
Arrived on job for complaints of lights not working. Found only some lights not working properly. Will need to replace module to complete. ; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Manor, TX 78653
Matthew
Job Details: 05/24/2021
"Arrived onsite to replace previously diagnosed parts. While replacing tube found housing broken. Will need to order filter housing, locking rings and return with tube. Office to reschedule ; ordrng 1 W11091654 (LOCK) and 1 W11162042 (housing) and 1 W11175631 (ring) and 1 W11175632 (ring) and 1 W11252188 (LOCK)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305ESS00
Near Leander, TX 78641
Kayman
Job Details: 05/24/2021
Arrived onsite for refrigerator no cool and the UI not responding correctly. Upon inspection I found the UI turned off but interior lights on. when you depressed any button on the ui it would light all LEDs and when you let off all leds turn off. I ohmed out the UI harness to the main control and it checked good. I found voltage leaving the main control but the tech sheet doesnt specify how much it takes to power the UI. I replaced the main control and the UI turned on and operated as designed as well as all fans and compressor. I waited for the temperature to start dropping. The temperature dropped 20 degrees while onsite.Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Austin, TX 78737
Luis
Job Details: 05/24/2021
"Arrived on site for cooling complaint. Found fan motor not running,ran diagnostics fan not running,removed evaporator cover found defective fan assembly ordering a new fan assembly. ; ordrng 1 W11224591 (Fan assembly)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near West Lake Hills, TX 78746
Kevin
Job Details: 05/24/2021
"Arrived on site and inspected dishwasher and found some and motor is leaking, a new one will be needed to correct the issue quoted customer for repair, .; ordrng 1 W11178672 (Sump and motor)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42MHS00
Near Austin, TX 78731
Luis
Job Details: 05/24/2021
"Arrived on site. Customer forgot to defrost unit,advised customer to call into office to reschedule when they know they can defrost unit 24hrs before visit. ; O-emld tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSF705HPS00
Near Round Rock, TX 78665
Kayman
Job Details: 05/24/2021
Arrived onsite for refrigerator that is frozen on the back of the RC upon inspection I confirmed the RC evaporator cover has frost build up and the fan is not running. I called techline to report SR#7730836083. I removed the ice and confirmed that the thermistor is in correct location. I confirmed that the dual valve is cycling between sections correctly. I also verified water flow down the drain in the RC as per techline once all these have been confirmed then I am to replace the UI. I replaced the UI and fan scroll due to it breaking during defrosting. I vacuumed up the drain pan. The unit is working as designed at this time and no leaks were detected during time of service. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM06
Near San Marcos, TX 78666
Noah D
Job Details: 05/24/2021
"Arrived on site to inspect unit for making loud noises, upon inspection found the evap cover was hitting fan, replaced cover and tested unit. No sounds heard. All functions worked. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Austin, TX 78734
Brandon
Job Details: 05/24/2021
"Arrived on site for customer complaint of unit not dispensing ice, found broken ice bin, ordering ice bin to be drop shipped to customer. ; ordrng 1 W11185686 (Ice bin) and 1 Cnote (Ship ice bin to customer)"
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW1
Near Austin, TX 78749
Kevin
Job Details: 05/24/2021
arrived on site and inspected washer and found gearcase is leaking, replaced it, and cam and belt and shifter, washer is now operating properly, job complete"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW0
Near Cedar Creek, TX 78612
Matthew
Job Details: 05/24/2021
"Arrived onsite for dryer not heating. Upon inspection tested heating element, fuse and thermostat. Found failed cutoff. Replaced cutoff and tested unit. Unit is functioning properly.
We serviced a
WHIRLPOOL DRYER
Model WED7120HW1
Near Austin, TX 78749
Robert
Job Details: 05/24/2021
Arrived on job for complaints of no power. Found open fuse replaced fuse. After replacement test operation and found still no power checked voltage and found the L1 leg of supply not working. Customer will have electrician check.
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS02
Near Manor, TX 78653
Matthew
Job Details: 05/24/2021
Arrived onsite to replace faulty microwave door.Replaced door and tested. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM11
Near Buda, TX 78610
Robert
Job Details: 05/24/2021
Arrived on job for complaints of no ice customer said it started working but slow. Ran diagnostics and found no codes this time and all sensors working.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDE1
Near Austin, TX 78737
Leonardo
Job Details: 05/24/2021
Arrived on site to test unit for unit leaking. Ran unit no leaks present customer said it had not leak the last 3-4 times he had run the unit. Door gasket checked good could not duplicate leak at this time.
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC2
Near Austin, TX 78734
Brandon
Job Details: 05/24/2021
"Arrived on site for customer complaint of unit not locking and giving f5e3 error code, found failed latch, I replaced latch, ran tests, unit tested good.
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Cedar Park, TX 78613
David S
Job Details: 05/24/2021
Arrived on site to diagnose washer not completely cycle and stoping showing complete. Upon arrival customer informed us that the unit does exactly what our description showed. Put unit into service diagnostics and found error code f7e4 for basket reengagement failure. Put unit through a diagnostic cycle and found it filling with water. We found only the wash plate was being engaged. We gained access to the rotor stator and slider. We found the slides metal ring spinning freely and not engaging the gear case properly. We are order the slider and returning with the clutch just Incase. ; ordrng 1 W10734521 (Slider)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS01
Near Austin, TX 78703
Luis
Job Details: 05/24/2021
"Arrived on site for ice build up. Ice forming on upper slide out tray and on packages in slide out tray,gasket sealing correctly to cabinet,found excessive silicone around liner and cabinet called tech support. Per tech support to clean off silicone and if issue continues to replace gasket,removed silicone from cabinet
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DSS0
Near Austin, TX 78752
Scott
Job Details: 05/24/2021
Arrived on site replaced control. Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete .
We serviced a
WHIRLPOOL MICROWAVE
Model MH1170XSS0
Near Round Rock, TX 78664
Wesley
Job Details: 05/24/2021
Arrived onsite to repair microwave and upon inspection discovered waveguide damage.
We serviced a
KITCHENAID REFRIGERATOR
Model KBBL206ESS01
Near Cedar Park, TX 78613
David S
Job Details: 05/24/2021
Arrived on site to replace led modules on previously diagnosed unit. Replaced all of the remaining led modules on the unit and now all of the led modules are on and operating as designed. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Georgetown, TX 78628
Lou
Job Details: 05/24/2021
"Arrived on site to inspect washer noises. Upon further inspection, the customer advised that the unit makes the noise when the water is coming into the unit. I placed the unit in diagnostics and checked error codes and found F8E1. Cleared the code and continued with testing. When the valve came on, the cold valve failed to dispense. The hot water is operating as designed. I removed and replaced the inlet valve and calibrated. Retested and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
LG DISHWASHER
Model NA
Near Salado, TX 76571
Al
Job Details: 05/24/2021
We serviced a
GE MICROWAVE
Model HVM1750SP2SS
Near Salado, TX 76571
Al
Job Details: 05/24/2021
Arrived on site and inspected GE microwave not working.Confirmed the complaint and checked voltage at the outlet and got 120.Opened the unit and observed and photographed serval schorch marks inside the unit which is directly related to the malfunction of magnetron arching and sparking due to the visible marks inside he unit.Called office and spoke with JA and advised the issues the unit was having.
We serviced a
GE OVEN
Model JKP20B0F2BB
Near Wimberley, TX 78676
Andrew
Job Details: 05/24/2021
"Arrived on site to test unit for f3 error code. Found oven sensor was out of range. Oven sensor was telling control unit is hotter than it actually is causing vent fan to stay on as a precautionary. Replaced oven sensor, tested unit, unit works good.
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Austin, TX 78759
David Z
Job Details: 05/24/2021
"Arrived on site to install new sump and motor assembly / drain pump to resolve F9E1 error. Installed new parts. On install found the float switch tray full of rock chips from the flooring, and had gotten underneath the flood switch. Tested unit with rocks removed and new sump installed. All is working as designed, no water leaks found. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HBS00
Near Hutto, TX 78634
Wesley
Job Details: 05/24/2021
Arrived onsite and attempted to repair unit according to the service pointer for LED light failure and discovered a loose harness clip on the fridge side which slipped off pins when module was detached from liner.
We serviced a
KITCHENAID DISHWASHER
Model KDPE334GPS0
Near Cedar Park, TX 78613
David S
Job Details: 05/24/2021
"Arrived on site to diagnose gargling noise coming from dishwasher and console intermittently working. Upon arrival customer informed us of the noise and the console not working, checked unit for error codes via service diagnostics, found none. Put unit into diagnostics cycle and operated as designed, confirmed with customer that the noise the were heating was from the drain pump circulating water to the drain itself. Found the console to be bad due to possible moisture issues within the console, replaced the console and now the unit is operating as designed. Job complete."
We serviced a
KITCHENAID COMPACTOR
Model KTTS505ESS
Near Austin, TX 78735
Kevin
Job Details: 05/24/2021
"Arrived on site and found welds on the drawer have broken, replaced entire drawer transferring over kickplate and door for sod/handle, job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC500ESS01
Near Lago Vista, TX 78645
Justin
Job Details: 05/24/2021
"Arrived on site for a refrigerator losing cool. Upon arrival the customer stated that they thawed the unit out for a few hours and emptied the FC. The FC then started cooling as designed. However, the RC was still to warm. I checked the temps and found the FC at 6?F after being opened for a bit. Then the RC at 46?F. I then put the unit into diagnostics mode and found all fans turning on and running as designed and the thermistors reading good. Upon further inspection I found frost build up on the RC evap cover. I gained access to the control and checked voltage/ohms to both RC and FC thermistors. The RC thermistor from P5-1 to P5-2 was receiving 1.7VDC and ohmd out at 3.43k ohms. The FC thermistor from P5-3 to P5-4 was receiving 3.5VDC and ohmd out at 7.01k ohmd. The RC thermistor read good, but the FC thermistor was way out of range (7k is showing it is at about 40?F when it should be 20k ohms for 0?F). I then found the RC evap thermistor from P8-@ to P8-2 only reading at .6k ohms. These readings indicate a faulty HV control, a bad FC thermistor, and a bad evap thermistor. I installed the control and FC thermistor. Upon gaining access to the RC evap thermistor I found it was a solid block of ice. I advised the customer in order to finish the repair we will need to leave the unit off for at least 48 hours. Returning with the thermistor (already used one).; ordrng 1 W10316760 (Thermistor)"
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Leander, TX 78645
Justin
Job Details: 05/24/2021
Arrived on site to install previously diagnosed parts. I called techline and spoke to Steve and received SR# 7730836036. Steve recommended replacing the shifter. I replaced the shifter and the unit is now working as designed. I separately ran spin and agitate and found it shifting properly now. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near Manor, TX 78653
Matthew
Job Details: 05/24/2021
Arrived onsite for washer with error code and not functioning. Upon arrival unit would not begin any cycle. Ran diagnostics and found faulty lid lock. Confirmed with stored error code.Replaced lid latch and tested. Unit passed diagnostics and normal cycle test. Job complete
We serviced a
FRIGIDAIRE MICROWAVE
Model MWV150KBB
Near Kyle, TX 78640
Leonardo
Job Details: 05/24/2021
Arrived on site to test unit for unit tripping breaker. Found unit tripping breaker when high voltage is coming on. Will need mag cap and diode
We serviced a
WHIRLPOOL OVEN
Model WOS51EC7HS02
Near Briarcliff, TX 78669
Robert
Job Details: 05/24/2021
Arrived on job for complaints of console not working. Found that not all the parts of the console will respond to touch. Will need to replace console to complete. ; ordrng 1 W11297725 (console)
We serviced a
WHIRLPOOL WASHER
Model MVWC415EW2
Near Round Rock, TX 78665
Wesley
Job Details: 05/24/2021
Arrived onsite and found failed gearcase and shredded belt.
We serviced a
WHIRLPOOL DRYER
Model WGD85HEFC1
Near Austin, TX 78723
Scott
Job Details: 05/24/2021
"Arrived on site for burn marks and dryer making noise . Couldn?t duplicate noise , burn marks are grill of air duct . This is normal wear and tear on part . Ran diagnostics and got restricted air flow. Did recommend having exhaust duct clean . No lint build up at time of service . Job complete ."
We serviced a
KITCHENAID COOKTOP
Model KICU569XBL00
Near Austin, TX 78750
David Z
Job Details: 05/24/2021
"Arrived on site to diagnose cooktop with no power. On arrival I flipped the breaker off to examine the module. Removed cooktop and found the power hotplate had partially stuck to the cooktop no melted some onto it. Top layer of hotplate was completely separated. Removed all the hot plates and found the rear left hotplate had burnt and shorted out the terminal on the module. Found damage to both modules. Need to order parts to resolve, both modules, display board may be needed, new cooktop, power burner and 1 small burner. Most parts are expart, so no ETA on part. . ; ordrng 1 WPW10396829 (Cooktop) and 1 WPW10396779 (Center Hotplate) and 1 WPW10396548 (Left rear hot plate) and 1 W10857233 (Right Module)"
We serviced a
WHIRLPOOL DRYER
Model WED95HEXW1
Near Georgetown, TX 78628
Lou
Job Details: 05/24/2021
"Arrived on site to inspect dryer power cord wiring. Upon further inspection, customer advised that they just moved in and wasnt sure if the dryer power cord was wired correctly. They advised that itll turn on but doesnt dry. I inspected the terminal block and the power cord is wired correctly. I checked voltage at the terminal block and got 77V from red to black. Got 120V from black to white and only 44V from red to white. Checked at the outlet and got the same results. I recommended that the customer have an electrician check the outlet for improper wiring. No lint observed during service, job completed. Unit left unplugged for safety."
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS03
Near Austin, TX 78757
David Z
Job Details: 05/24/2021
"Arrived on site to diagnose refrigerator that is not dispensing ice. Performed diagnostic on unit and found unit was making a whine and not dispensing ice. Found ice maker dispenser motor to have failed. Replaced dispenser motor. Tested unit, now dispensing ice.
We serviced a
WHIRLPOOL OVEN
Model WOC54EC0HS04
Near Leander, TX 78641
Kayman
Job Details: 05/24/2021
Arrived onsite to install previously diagnosed parts. I installed the console and main control. I tested the unit and it is working as designed at this time. I advised the customer on the importance of getting the unit connected to WiFi and I left the WiFi connect teamss number for assistance. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 05/24/2021
Arrived on site for AIG DW shaft broken above lower spinner arm. Found heating element snapped. Ordering new heating element to return and complete the repair. ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS970CIDM00
Near Kyle, TX 78640
Andrew
Job Details: 05/24/2021
"Arrived on site to test unit for RC evap frosting over. Found thermistor was bad and found RC temp set to 33. Replaced thermistor, set temp to recommended 37 and set unit to 8hr auto defrost. No leaks detected. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near Austin, TX 78704
Jacob
Job Details: 05/24/2021
Arrived onsite for unit not cooling/freezing. When checked the inside of the unit. The temperature was reading 80 degrees in refrigerator and 75 in freezer. Checked the amp draw and amp draw coming in was good. Also checked voltage from the wires to the start device and found 120v was good. Checked start device and was not getting correct voltage going through. Replaced start device. Waited about 15min and saw the temperature in the freezer get to 57 degrees and refrigerator was at 75. No issues at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Round Rock, TX 78664
Jimmy J.
Job Details: 05/24/2021
"Arrived on site for NOT COOLING IN EITHER SECTION--CAN HEAR THE FAN BUT NOT GETTING ANY COLDER--WATER IS CONNECTED, but no ice is being made because its not cold enough. Found temps in FC and RC at room temperature. Placed in diagnostics and compressor and fan both running. Tested windings at compressor. Windings tested good. Removed start device and installed new start device. Took temps for ten minutes with no change in temp. No cold air coming out of vent in freezer. Ordering Compressor, coupler, drier, and lock ring kit to return and complete the repair. ; ordrng 1 W10507884 (Compressor) and 1 W11506635 (Stub) and 1 Tool (Lock ring kit) and 1 W11506635 (Coupler)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB05
Near Austin, TX 78724
Matthew
Job Details: 05/24/2021
"Arrived onsite for refrigerator not cooling in FC or RC. Unit was unplugged on arrival. Plugged unit in and ran diagnostics. No issues on control. Fans running and compressor running, recorded .56amps. Unit has no sign of frost pattern. Unit seems to have sealed system issue. Need to order compressor, evaporator, valve, dryer and lokring. Office to reschedule ; ordrng 1 LOKRING (LOKRING ) and 1 W10913906 (coupler) and 1 W11209866 (compressor) and 1 W11407409 (EVAPORATOR ) and 1 WPW10143759 (dryer)"
We serviced a
MAYTAG RANGE
Model MGR8772WS
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 05/24/2021
Arrived on site for ALL BURNERS STILL TURN ON BUT NOT HEATING UP ENOUGH. FEELS LIKE NOT ENOUGH POWER. Found two front burners and warmer burner had weak flames. Cleaned all five burner plates and orifices. Found heavy build up in front two burners and warmer orifices. Flames burning as designed. Adjusted flame on each to ensure the flame patterns looked appropriate. Customer brought to my attention their oven door wasnt closing all the way to allow them to bake and broil when the door was placed in the closed position. Made adjustment to the activation rod that allows the switch to know the door is opened or closed. Oven door closes as designed so customer can bake and broil without shoving the door closed.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW1
Near Wimberley, TX 78676
Andrew
Job Details: 05/24/2021
"Arrived on site to test unit for not spinning. Found stator was not receiving voltage from control. Motor windings tested good. Replaced control, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Manor, TX 78653
Matthew
Job Details: 05/24/2021
Arrived onsite to replace damaged console. Found console to be incorrect part. Will need to order and reschedule. Office to reschedule ; ordrng 1 WPW10733627 (console)
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 05/24/2021
Arrived on site for oven intermittently powering off and light will not turn on at control. Confirm light failure. Per diagnostics mode and tested light in component activation and found responding. Found failed UI. Found no ETA available on part. Office to schedule appointment when ETA is available. ; ordrng 1 W11296171 (UI)
We serviced a
KITCHENAID BUILT-IN M/W
Model KMBD104GSS01
Near Austin, TX 78732
Brandon
Job Details: 05/24/2021
"Arrived on site for customer complaint of UI console not responding after cooking foods that put of steam or high moisture, found unit working as designed, instructed customer to cover food with Tupperware lids, wax paper, or paper towels.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 05/24/2021
"Arrived in n site to install previous diagnosed part. Gained access to evaporator drain pan. Removed failed evaporator drain pan and installed new. Simulated defrost cycle by pouring water over the evaporator. Assembled unit and tested all components. All tested good, no water leaks detected"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Leander, TX 78641
Justin
Job Details: 05/24/2021
"Arrived on site for a dishwasher with the door not closing properly. Upon arrival the customer stated the door was catching on the left side, and they felt the door was to wobbly when you grabbed the top and moved the right side forward and the left side back. I advised the customer the door is a little rigid and the movement is as designed. However, the feet needed to be leveled in order to prevent the door from hitting on the left side. I adjusted the feet and the door was no longer catching. I verified with the customer this was working for them. They said it was now good. The unit is working as designed. Call complete."
We serviced a
MAYTAG DRYER
Model MEDB855DC4
Near Lakeway, TX 78738
Brandon
Job Details: 05/24/2021
"Arrived on site for customer complaint of unit making loud noise, found failed idler and right rear roller, I replaced both parts, unit tested good.
We serviced a
WHIRLPOOL WASHER
Model WTW4850XQ0
Near San Marcos, TX 78666
Noah D
Job Details: 05/24/2021
"Arrived on site to inspect unit for not cycling correctly, upon inspection and testing found the unit was working to normal specs.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS0
Near Hutto, TX 78634
Wesley
Job Details: 05/24/2021
Arrived onsite and repaired dishwasher with failed washmotor. Replaced sump and motor to repair. Unit is now operating as designed. All checks good.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS00
Near Round Rock, TX 78665
Wesley
Job Details: 05/24/2021
Arrived onsite and found unit operating and began to price ice but flex tray icemaker lost position. Ordering icemaker to repair. Also ordering pads to dampen occasional condenser rattle. ; ordrng 3 W11113654 (Pad)s
We serviced a
WHIRLPOOL FREEZER
Model WRX986SIHZ00
Near Hutto, TX 78634
Jimmy J.
Job Details: 05/24/2021
Arrived on site for WHIRLPOOL- Fridge- Freezer lights are out LED. Found freezer driver module completely dead. Removed module and installed new module. Freezer module light came on as designed. Lights in fridge as bright as they should be. Job completed.
We serviced a
GE REFRIGERATOR
Model GSHS6HGDBCSS
Near Georgetown, TX 78628
Lou
Job Details: 05/24/2021
"Arrived on site to inspect refrigerator noises. Upon further inspection, customer advised that when they dispense water, the unit makes a grinding noise. I tested the dispenser and could not duplicate the noise. I inspected the filter/filter head and they are good. Customer advised that the noise is intermittent and sounds like a jackhammer. Also, the customer advised that the ice bin auger is broken. I found the front fin of the auger is broken and will need to be replaced. I am ordering the inlet valve, ice bin and CNOTE-AUTHORIZATION FOR PARTS ORDERD AND ALL PRESCREENED PARTS. Office to schedule return service. No water leaks observed during service.; ordrng 1 WR17X12138 (Ice bin) and 1 WR57X10032 (Water valve) and 1 CNOTE (AUTHORIZATION)"
We serviced a
WHIRLPOOL VENTHOOD
Model WVW53UC6FS
Near Meadowlakes, TX 78654
Justin
Job Details: 05/24/2021
Arrived on site for a vent hood not functioning. I found no voltage going to the unit. I informed the builder of my findings and let him know they will need an electrician. Call complete
We serviced a
AMANA MICROWAVE
Model AMV2307PFB05
Near Austin, TX 78724
Scott
Job Details: 05/24/2021
Arrived on site for blower . No voltage from control . Replaced control . Still no fan . Checked resistance on blower motor . Found motor omhed out of range . Ordering blower motor . Call to set return ; ordrng 1 W10825649 (BLOWER MOTOR ) and 1 W11169310 (INTERLOCK) and 1 W11182141 (INTERLOCK )
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 05/24/2021
Arrived on site for COMPLAINTNOTE:REFRIGERATOR DOOR ALARMS KEEPS ALERTING/BEEPING. Arrived onsite and found frozen fresh food evaporator cover. Found light switches are not recognizing the door is closed when they are shut. UI shows red light indicating door(s) open. Pulled out fridge and found large frosted area on back panel below hv control cover that was melting onto back cardboard panel. Called WP techline and spoke to Andy.
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Cedar Park, TX 78613
Kayman
Job Details: 05/24/2021
"Arrived onsite for washer leaking. Upon inspecting the diagnostics mode I found F5E3,F0E2,F5E2 stored on the system. I let the verification cycle run through. I couldnt see my visible leaks so I lifted the unit. I could see water trailing down from the back left of the unit. I accessed the control/valve and found the spot where the valve sits had standing water in it and the connector was corroding. I ran both cold and hot sides of the valve separately and could not see a leak
We serviced a
MAYTAG MICROWAVE
Model UMC5200BAS06
Near Cedar Creek, TX 78612
Matthew
Job Details: 05/24/2021
"Arrived onsite for microwave not functioning. Upon inspection tested fuse and thermostats, passed. Recorded incoming voltage at 122vac from source but lost voltage at filter board. Unit will not output voltage. Need to order Filter board, power cord and control. Need AUTHO. Office to reschedule ; ordrng 1 DE39-00040G (power cord) and 1 DE96-00399B (filter,noise) and 1 NEEDAUTHO (NEED AUTHO ) and 1 W10261245 (pcb)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Leander, TX 78641
Kayman
Job Details: 05/24/2021
Arrived onsite for dishwasher leaking rinse aid from the dispenser. Upon inspection I confirmed the dispenser would leak out rinse aid when the door was lifted to close. I replaced the dispenser and tested the unit. The unit is working as designed at this time and no leaks were detected during time of service. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW9550WW10
Near Lago Vista, TX 78645
Justin
Job Details: 05/24/2021
"Arrived on site for a washing machine not getting any water to the unit. I put the unit into diagnostics mode and found stored error code F21 for long drain. I then tried to run a test cycle, but it ran on drain the entire time and never switched to anything else. I then tried to run a normal cycle and the same thing occurred. After running for several minutes it threw an F21 error for long drain. I gained access to the filter and found several coins in it. I drained out the tube and cleared the clog. I then ran a test cycle and found it filled and ran through as designed. No error codes were thrown. I then began a normal cycle and it started fine as ran fine. I advised the customer of my findings. The unit is now running as designed. No leaks observed at the time of service.
We serviced a
WHIRLPOOL OVEN
Model WFG505M0BS3
Near Buda, TX 78610
Leonardo
Job Details: 05/24/2021
Arrived on site to test unit for broken inner glass. Test unit and found broken glass.Test unit and unit test good job complete.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Austin, TX 78752
Scott
Job Details: 05/24/2021
Arrived on site for washer not agitating. Found actuator failed. Replaced with actuator. Ran calibration and diagnostics wash. All checked normal. No water leaks detected at time of service. Job complete .
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78758
David Z
Job Details: 05/24/2021
"Arrived on site to diagnose washer that was not engaging and just blinking sensing. Read error codes and found motor fault present. Tested unit and could not get motor to engage. Ordering motor, cap, control and harness if needed.; ordrng 1 W11417466 (Control) and 1 W10890624 (Motor) and 1 W11428524 (Capacitor) and 1 W11545744 (Harness)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Dripping Springs, TX 78620
Leonardo
Job Details: 05/24/2021
Arrived on site to test unit for door not closing correctly. Test unit and found unit not leveled due to cabinet cut correctly. Pulled unit out and door closing correctly took pictures of cabinet cut to small also found kick plate loose hitting door when opening will order new clips. Office to reschedule. ; ordrng 2 WPW10503548 (Retainers)s
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near New Braunfels, TX 78132
Noah D
Job Details: 05/24/2021
"Arrived on site to inspect unit for not closing programs when done, upon inspection found the unit had 2 miscommunication error between UI and control, ordering both to fix intermittent issue. Office to reschedule ; ordrng 1 W11105016 (console) and 1 W11253187 (cntrl-elec)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ04
Near Temple, TX 76502
Jonathan M
Job Details: 05/24/2021
Arrived on site for a refrigerator that it?s not cooling. Inspected unit and work area. Found the compressor would kick on initially but shut off within a few seconds. Replaced starting device and tested unit. Unit begin working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Hutto, TX 78634
Wesley
Job Details: 05/24/2021
"Arrived onsite and replaced the Orion board and all symptoms were remedied. All checks good, advised customer on repair."
We serviced a
JENN-AIR RANGE
Model JGS9900CDS02
Near Austin, TX 78746
Kevin
Job Details: 05/24/2021
ordrng 12 WP3368921 (Torx screw)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Austin, TX 78758
David Z
Job Details: 05/24/2021
"Arrived on site to diagnose refrigerator that has low ice production. On inspection found the unit had full bin of ice indicating unit has been properly making ice. Checked the door seals, ice door flap and evaporator and found no gaps in gasket and no leaking seals. Advised customer that a little space is needed from the back liner of the FC and from the Unit itself and the wall for proper airflow. Instructed the customer on the priority of cooling in the refrigerator. No issues found unit is working as designed. Call complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Austin, TX 78758
David Z
Job Details: 05/24/2021
"Arrived on site to diagnose refrigerator that has low ice production. On inspection found the unit had full bin of ice indicating unit has been properly making ice. Checked the door seals, ice door flap and evaporator and found no gaps in gasket and no leaking seals. Advised customer that a little space is needed from the back liner of the FC and from the Unit itself and the wall for proper airflow. Instructed the customer on the priority of cooling in the refrigerator. No issues found unit is working as designed. Call complete"
We serviced a
KITCHENAID ICE MACHINE
Model KUIC15PRXS3
Near Austin, TX 78734
Brandon
Job Details: 05/24/2021
"Arrived on site for customer complaint of unit leaking and not draining, found failed drain pump, I replaced drain pump, unit tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW06
Near Austin, TX 78702
Luis
Job Details: 05/24/2021
"Arrived on site for no cool. Removed compressor cover found traces of oil on filter drier,while removing filter drier found cap tube broken in liner
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near Little River-Academy, TX 76554
Al
Job Details: 05/24/2021
Arrived on site and inspected washer not completing cycles.Ran diagnostics and found the errors F3/E2 & F8/E1 Long fill were directly related to the valve.Disassembled and found sediment buildup in the lines.Removed and replaced the valve and tested the unit and unit tested as designed without delays
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Cedar Park, TX 78613
Kayman
Job Details: 05/24/2021
Arrived onsite for refrigerator freezing stuff in the RC and not making ice. Upon inspection I found FC8 = RC=31. I found the unit stuck in defrost. I accessed the evaporator and found a good frost pattern but the heater would not turn off. I replaced the control box and evaporator thermistor. As I replaced these parts I noticed the front panel where the condenser line runs through felt abnormally hot to the touch. I accessed the condenser fan and found it dead or not operating. I tested voltage at the connector and found only 57 Vac present when 120 Vac is needed to power the fan. I checked red to ground and found 125 Vac present.
We serviced a
MAYTAG WASHER
Model MGD6230HW0
Near Austin, TX 78704
Jacob
Job Details: 05/24/2021
Arrived onsite to replace control. Replaced control. Tested unit. Unit tested good. No issues at this time. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model GU3600XTVY1
Near Dripping Springs, TX 78620
Leonardo
Job Details: 05/24/2021
Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Replaced Sump and motor test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Lago Vista, TX 78645
Justin
Job Details: 05/24/2021
"Arrived on site for a refrigerator that will crush the ice sometimes on cubed. Upon arrival the customer stated that the unit will crush a small amount of ice when dispensing on cubed. I advised the customer sometimes the auger arm can break up some cubes while dispensing, particularly if they are clumped together. She also stated that the ice maker has slow production and only makes a few trays a day. I checked the temps and found the FC at 3?F, the RC at 37?F, and the ice box at 14?F. I put the unit into diagnostics mode and the fan worked as designed. The ice box thermistor also read good. I jumped the harvest and fill and found neither worked. I then checked voltage to the IM while trying to jump and found 0VAC. I gained access to the harness and observed no damage. I still found no voltage. This indicates a faulty control. I am ordering the control and will return with all of the other parts. Ordering a valve just in case. Office to reschedule. ; ordrng 1 W11399844 (Control) and 1 W11043013 (Valve)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS02
Near Austin, TX 78704
Jacob
Job Details: 05/24/2021
Arrived onsite to replace RC kit. Replaced Part. Unit is working as designed. Let customer know to allow the unit some time to get to correct temperature.
We serviced a
GE REFRIGERATOR
Model GFE28GSKFSS
Near Cedar Park, TX 78613
David S
Job Details: 05/24/2021
"Arrived on site for no cool in refrigerator compartment and previous freeze in crisper drawer, customer informed that the freezer is still cooling but the fridge compartment temperature is high, found frost on the fresh food evap cover. Put unit into service diagnostics and the condenser fan is still running even though the unit should not be functioning while in diagnostics. Ran service diagnostics to check the compressor, tested fine, checked the fresh food section evap fan motor, fan motor did not come on, accessed housing and found ice blocking the drain tube and that the fan motor had failed. Removed the fan motor and steamed out the drain tube to be fully clear. After replacing the fan we noticed the unit has a proper frost pattern and the unit is now operating as designed.
We serviced a
GE REFRIGERATOR
Model PFSS6PKWASS
Near Austin, TX 78732
Brandon
Job Details: 05/24/2021
"Arrived on site for customer complaint of unit not cooling, found compressor running, fans running, unit not cool at all, found sealed system leak. Ordering compressor, RC evaporator, filter drier, evap cover and coupler. ; ordrng 1 Cnote (SS tech/2 hour) and 1 WR85X10097 (RC evap) and 1 WR13X10573 (Evap cover) and 1 WR87X10170 (Compressor) and 1 W10143759 (Filter drier) and 1 W10913906 (Coupler) and 1 Cnote (Auth/office to reschedule)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF540CWHZ03
Near San Marcos, TX 78666
Noah D
Job Details: 05/24/2021
"Arrived on site to inspect unit for not running quietly. Upon inspection found the tubing on the back clicking on cab, took off packing tape and readjusted. All sounds disappeared. Complete"
We serviced a
KITCHENAID REFRIGERATOR
Model WRF535SWHZ01
Near Georgetown, TX 78633
Lou
Job Details: 05/24/2021
"Arrived on site to inspect refrigerator making a clicking noise. Upon further inspection, the customer advised that the clicking noise is coming from the freezer section. I heard the noise and found it was the tag on the power cord flapping and tapping on the back of the unit and wall. I wrapped the tag around the cord and taped it down.No water leaks observed during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Austin, TX 78703
Jacob
Job Details: 05/24/2021
Arrived onsite for light at the top of the freezer being dim. Looked at the light and saw an light had gone bad. Replaced the light and the light started working. No issues at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM03
Near Taylor, TX 76574
Wesley
Job Details: 05/24/2021
Arrived onsite and repaired water flow issue by replacing water resevoir with filter housing. All checks good. Unit is now operating as designed.
We serviced a
GE REFRIGERATOR
Model PFCS1RKZHSS
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 05/24/2021
"Arrived on site for refrigerator not producing ice. Inspected unit and work area. Found 30+ cubes in ice container . Checked venting to ice maker and found good. Measured temperature in FC at 2.2?. Called GE tech support and spoke with Kasey and found ice fan not working. Found ice fan not operating. He stated that to replace control with fan, due to DC circuit. ; ordrng 1 WR55X11098 (CONTROL) and 1 WR60X10330 (FAN)"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Leander, TX 78641
Justin
Job Details: 05/24/2021
"Arrived on site for a wall oven that was not getting proper temps. Upon arrival the customer stated that the unit would sometimes cook uneven, and that the temp would not stay consistent. I put the unit into diagnostics mode and found stored error code F6E4 for UI to control status mismatch. The customer stated however they had bad power outages a while back which could of created this. I preheated the unit and found the average temps at 351?F. I did not find any issue with the control or UI.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRS3R5EMB4
Near Austin, TX 78703
Jacob
Job Details: 05/24/2021
"Arrived onsite for unit not dispensing water. Tried water and saw no water coming out. The water valve will energize and work. Checked the water hose from under the door and water did have pressure running through it. Spoke with PR and helped recommend that the door be replaced because the lines are freezing up inside the door keeping the water from dispensing. Needs authorization before returning. ; ordrng 1 241668506 (dsp 23 door-frz)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FPBC2277RF3
Near Austin, TX 78704
Jacob
Job Details: 05/24/2021
Arrived onsite to replace part ordered by previous tech. When taking the old one off. Notice a build up of ice behind the ice maker and somehow a propeller had broken off in the ice build up. Ordered parts. Needs authorization before returning. ; ordrng 1 242094802 (heater-defrost) and 1 5303918810 (THERMISTOR ) and 1 5304493604 (fan & gasket kit)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS00
Near Austin, TX 78731
Luis
Job Details: 05/24/2021
"Arrived on site. Found busted water valve in compressor compartment,replaced water valve,checked water dispenser good,checked water line and connections no leaks.
We serviced a
WHIRLPOOL OVEN
Model WFC150M0JW0
Near Waco, TX 76704
Jonathan M
Job Details: 05/24/2021
Arrived on site to install previously diagnosed parks. Inspected unit and work area. Replaced control and tested unit. Unit begin working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ET1CHMXKT03
Near New Braunfels, TX 78132
Noah D
Job Details: 05/24/2021
"Arrived on site to inspect unit for not cooling In fridge, upon inspection found the air holes clogged with ice and evap fan not running, cleared all ice and checked units drain, cleared drain and wired in new fan from Kekler WP2315539. Tested unit and all functions worked. Complete"