"Arrived onsite for unit not washing correctly. Looked at the spray arms and saw that they were clogged once again with food, tested the unit and unit filled but the water was not hot, customer said it was a tankless water heater, let customer know to run the water until it gets hot to help with the cleaning of the dishes. Unit passed with no issues. Spoke with chase and and had me charge half the service fee for todays visit. Collected"

Arrived on site to test unit for unit leaking. Test unit and found bad heating element. Will replace heating element Special Project code S17304. Collected X.X.X.139.99 for trip charge. Part and labor covered

"Arrived onsite for unit not washing correctly. Looked at the spray arms and saw that they were clogged once again with food, tested the unit and unit filled but the water was not hot, customer said it was a tankless water heater, let customer know to run the water until it gets hot to help with the cleaning of the dishes. Unit passed with no issues. Spoke with chase and and had me charge half the service fee for todays visit. Collected"

"Arrived on site. Per customer unit shutting itself off,customer has to reset may breaker to power cycle unit and unit will work normally. Ran diagnostics all test passed no issues with deli ui or main ui diagnosed defective main control. Ordering a new main control. Parts X.X.X.249.80 labor X.X.X.245.25 plus tax,collected service call fee of X.X.X.139.99 plus tax. ; ordrng 1 WPW10675033 (Control hv)"

"Arrived onsite to replace parts ordered. Replaced parts. Tested the unit, unit tested good. No issues at this time. Job complete"

Arrived onsite for The top oven will not heat once we turn it on. The bottom oven is working correctly. Upon arrival test unit and bake ignitor would not energize. Tested bake element and it was OL. Ignitor receive 120 from control. Need to replace bake ignitor. Quoted customer 125.92 for parts and 230.70 for labor totaling 356.62 before tax. Customer approved quote. Replaced bake element and tested unit. Preheat oven to 350 and unit heated correctly. No gas leaks present at this time. Job complete

"Arrived onsite to replace parts ordered. Replaced parts. Tested the unit, unit tested good. No issues at this time. Job complete"

"Arrived on site and found Refrigerator isnt defrosting and water filter light is out. Will need to replace Defrost control X.X.X.244.56, bimetal X.X.X.34.51, Labor X.X.X.255.75 to correct Refrigerator. ; ordrng 1 WPW10366605 (Control) and 1 WPW10225581 (Bimetal)"

Arrived onsite for unit not keeping temperature. Tenant says they would lose about 40 degrees when cooking and the unit would not jump back up to the desired temperature. Checked the temperature sensor and it checked good. Heating element was good. Conclusion is that the control was the issue. Spoke with maintenance and got the go ahead to to fix the unit. Replaced the control. Tested the unit. Unit tested good. It about 20 degrees hotter as it should. No issues at this time. Job complete.

"Arrived on site and found a previous company has already replaced igniter, set oven to preheat and it reached temperature in expected time. observed Oven cycle and reignite five more times and did not smell any gas aroma. Range is operating normally at this time, job complete"

Arrived onsite for unit not keeping temperature. Tenant says they would lose about 40 degrees when cooking and the unit would not jump back up to the desired temperature. Checked the temperature sensor and it checked good. Heating element was good. Conclusion is that the control was the issue. Spoke with maintenance and got the go ahead to to fix the unit. Replaced the control. Tested the unit. Unit tested good. It about 20 degrees hotter as it should. No issues at this time. Job complete.

"Arrived on site and found customer hears a vibration while dryer is running, dryer is operating normally and requested that they continue to monitor vibration to see if it gets worse. Job complete."

"Arrived onsite for unit not heating. Checked fro voltage from the wall. Unit showed 240 from L1 & L2. Checked L1 to ground and got 120. Checked L2 to ground and got 15v, instead of 120v. Customer saw the voltage checks and understood that an electrician will need to be called on to correct the issue, as the incorrect voltage can still turn in the unit to turn but will not heat. No issues at this time. Job complete"

"Arrived on site for dishwasher leaking. I inspected the unit and work area. I ran the unit through a cycle and found it working as designed. I found no signs of water leak, and the unit has a high drain loop. Job complete."

"Arrived onsite for unit not heating. Checked fro voltage from the wall. Unit showed 240 from L1 & L2. Checked L1 to ground and got 120. Checked L2 to ground and got 15v, instead of 120v. Customer saw the voltage checks and understood that an electrician will need to be called on to correct the issue, as the incorrect voltage can still turn in the unit to turn but will not heat. No issues at this time. Job complete"

Arrived to inspect unit for Technical Service Pointer #: W11540964. Office to order heater element. No leaks observed during service. ; ordrng 1 W11537778 (Heater)

"Arrived onsite for unit not cooling. Looked inside the freezer and saw the frost buildup. Put the unit in defrost mode from diagnostics, and the heater did not turn on. Ordered parts. Need unit defrosting to diagnose properly. Ordered parts. Office to reschedule ; ordrng 1 W11546690 (Control) and 1 W11546610 (Heater)"

Arrived on site to install previous diagnose parts. I replaced the console and the control. I reassembled the unit and tested it. It is now working as designed. Job complete.

"Arrived onsite for unit not cooling. Looked inside the freezer and saw the frost buildup. Put the unit in defrost mode from diagnostics, and the heater did not turn on. Ordered parts. Need unit defrosting to diagnose properly. Ordered parts. Office to reschedule ; ordrng 1 W11546690 (Control) and 1 W11546610 (Heater)"

Arrived on site for dishwasher leaking. I inspected the unit and work area. I found water being sprayed past the gasket. I found the spray arms clear. I am ordering the gasket to complete the repair. Reschedule for Monday 4/11/22; ordrng 1 W11498831 (Gasket)

"Arrived onsite for unit not making ice. Looked inside the ice maker and found not ice being made. Upon further inspection, found that the water fill tube is clogged with ice. Steamed out the ice clogged. No water weeping from the valve. Replaced the ice maker. Let customer know to allow the ice maker 24hrs to make ice. No leaks at this time. Job complete"

"Arrived on site for complaints of unit turning on and off on its own. Found unit will turn on when door is open, then click off at times when door is closed and running. Found buttons on display not responding. Will need door switches, holder, control, and control panel. Found the control panel has been discontinued.

"Arrived onsite for unit not making ice. Looked inside the ice maker and found not ice being made. Upon further inspection, found that the water fill tube is clogged with ice. Steamed out the ice clogged. No water weeping from the valve. Replaced the ice maker. Let customer know to allow the ice maker 24hrs to make ice. No leaks at this time. Job complete"

"Arrived on site to test unit for squeaking noise when turning, tested unit found bad idler pulley, worn out belt and a bad bearing support ; ordrng 2 WPW10314173 (Roller)s and 1 WPW10112954 (Belt) and 1 W10837240 (Idler pulley)"

"Downside and replaced upper manifold, collected remaining balance, job complete"

Arrived on site to install previously diagnosed dispenser related parts. Upon arrival installed all required parts in reassembled and tested unit and found unit could switch between crust and cubed as designed in on command with no failures in the dispensing function. Call complete

"Downside and replaced upper manifold, collected remaining balance, job complete"

"Arrived on site and found no rinse aid in dispenser, ran diagnostic cycle and found heating element is working properly sent a short video to KB/service management. collected service fee only, job complete"

"Arrived on site and inspected washer and found motor pulley is broken, took one picture. Because of this belt has slipped off. A new motor will be needed to correct issue; ordrng 1 W11497303 (Motor)"

Arrived on site for complaints of missing shutoff arm. Found icemaker was installed without the shutoff arm. Installed part. No other issues at this time. Job complete.

"Arrived on site and inspected washer and found motor pulley is broken, took one picture. Because of this belt has slipped off. A new motor will be needed to correct issue; ordrng 1 W11497303 (Motor)"

Arrived onsite to replace previously diagnosed parts l replaced left rack adjuster. Tested unit and unit is functioning properly. Job complete

"Arrived on site for complaints of no cool. Found compressor damaged with a dent on lower side. Compressor is running, but unit is not cooling. Will need SS tech and new compressor, access valve, and drier. Office to reschedule.; ordrng 1 WPW10507886 (Compressor kit) and 1 WPW10143759 (Drier) and 1 W11506635 (Access valve)"

"Arrived on site for complaints of too much ice. Found that icemaker will constantly be making ice. Installed new icemaker. Advised customer to allow 12-24 hours for good ice production. Collected payment, job complete.

"Arrived on site for complaints of no cool. Found compressor damaged with a dent on lower side. Compressor is running, but unit is not cooling. Will need SS tech and new compressor, access valve, and drier. Office to reschedule.; ordrng 1 WPW10507886 (Compressor kit) and 1 WPW10143759 (Drier) and 1 W11506635 (Access valve)"

Arrived onsite to replace previously diagnosed parts. Replaced actuator screws (2). Tested unit and unit is functioning properly properly. Job complete

"Arrived on site for complaints of no cool in RC. Found temperature in FC at 3 degrees, and the RC at 45 degrees. Spoke to SW and ran multiple checks. All fans working, thermistors in range, and air baffle working well. Gave customer quote for new hv board, and she accepted. Installed new part. Advised customer to allow some time for unit to get down to target temperature.

Arrived onsite for ice machine not draining. Upon inspection I found that the external drain pump and power supply failed. installed new pump and tested unit and found unit operating as designed no leaks.job complete.

"Arrived on site for complaints of no cool in RC. Found temperature in FC at 3 degrees, and the RC at 45 degrees. Spoke to SW and ran multiple checks. All fans working, thermistors in range, and air baffle working well. Gave customer quote for new hv board, and she accepted. Installed new part. Advised customer to allow some time for unit to get down to target temperature.

Arrived on site for icemaker not producing. I found the fill tube still had some ice build up. I steamed out the fill tube until water starting flowing. I jumped the ice maker and forced a cycle. I found the water valve opening and the ice maker tray full of water. Job complete.

"Arrived on site to test unit for left and center burners not working. Found bad valves, will need to replaced LF,LR, and center valve ; ordrng 1 WPW10206287 (LR valve) and 1 WPW10206288 (LF valve) and 1 WPW10298678 (Center valve)"

"Arrived onsite to install previously diagnosed pats. Upon inspection I found that the new hot plate was damaged in box I am ordering 1x hot plate and a module just in case.office to reschedule; ordrng 1 WPW10396548 (HOTPLATE) and 1 W10857233 (Module, SSX)"

"Arrived on site to test unit for left and center burners not working. Found bad valves, will need to replaced LF,LR, and center valve ; ordrng 1 WPW10206287 (LR valve) and 1 WPW10206288 (LF valve) and 1 WPW10298678 (Center valve)"

Arrived onsite for refrigerator with fc frosting up on left side. Upon inspection I found that customer had put a large bottle on that side that was making contact with the ice maker and the freezer door when closed causing the left side of the door to stay open causing a warm air leak into the freezer causing the frost. See pix . I corrected this and tested door and found door sealing properly now. Job complete

Arrived on site to test unit for unit leaking. Test unit and found unit leaking when trying to fill up. Pulled unit out and found fill hose loose making unit leak. Secured full hose test unit and unit test good job complete.

Arrived onsite for washer making noise when in spin. Upon inspection I found that the bolt that holds the agitator in place was loose I tighten it up and tested unit and found unit operating as designed. Job complete

Arrived on site to test unit for unit leaking. Test unit and found unit leaking when trying to fill up. Pulled unit out and found fill hose loose making unit leak. Secured full hose test unit and unit test good job complete.

"Arrived on site for not dispensing water. Diagnosed a frozen reservoir due to air leaking between fan scroll and air tower,defrosted tank added sealer between gaps. Tested water dispenser unit working as designed"

Arrived on site to test unit for unit not draining. Test unit and found disposal still had plug in. Removed plug checked all drain hose test unit and unit test good job complete.

Arrived onsite to replace the harness to the unit. Customer is aware that appliance express is not liable for any injury or damages as they are helping to unstack and re stack the dryer. Customer signed both waivers. Replaced the harness. Unit started filling with no issues. No leaks at this time. Job complete

Arrived on site to test unit for unit not draining. Test unit and found disposal still had plug in. Removed plug checked all drain hose test unit and unit test good job complete.

"Arrived on site for no cool. Found compressor not powering on diagnosed a defective inverter,replaced inverter powered unit on compressor powered on. Tested icemaker diagnosed a defective icemaker,replaced icemaker assembly; used 1 1129313 from stock"

"Arrived on site to replace switch, after replacing, unit tested good"

Arrived onsite and replaced the fill tube assembly per the previous diagnosis. Unit is now operating as designed. Advised customer on repair. All checks good.

"Arrived on site to replace switch, after replacing, unit tested good"

Arrived onsite for not cooling and found compressor running but only partial frost pattern on the first length of tube. Also only drawing .5 amps. Ordering sealed system repair due to compressor failure. Office to reschedule. ; ordrng 1 W10309988 (Compressor) and 1 TJ90SF8404 (Access valve) and 1 WPW10143759 (UV drier) and 1 WP2188822 (Evap)

"Arrived on site for customer complaint of unit not producing ice, when I arrived the ice bin was full, I tested ice maker and valve, unit tested good at time of service, if problem continues, please order control, UI, and ice maker to be replaced next time. Temperatures tested good, fans tested good"

"Arrived on site and gained access to hinge receiver corrected receiver as much as possible and door is slightly better but found frame is bent/damaged and cant be straightened. Oven door closing cant be repaired, office to collect another service fee only. Entire quoted labor amount is not necessary. Collect X.X.X.139.99 plus tax"

"Arrived on site for customer complaint of unit not producing ice, when I arrived the ice bin was full, I tested ice maker and valve, unit tested good at time of service, if problem continues, please order control, UI, and ice maker to be replaced next time. Temperatures tested good, fans tested good"

Arrived onsite for evap freezing over. Found bad connection to fan assembly causing freezer to frost up and preventing prior cooling in front section. Customer defrosted unit. Secured connection to fan. Unit is now operating as designed. Advised customer on repair. All checks good.

"Arrived on site for customer complaint of RC not cooling, found defrost issue in RC, I replaced control, UI, and thermistor, I also defrosted drain line and evaporator, unit tested good.

"Arrived on site to inspect dryer, tested unit and we have poor air flow, tested unit with out vent tube and has great air flow, instructed CX to have vents cleaned, steam dryer & no water leaks detected during service, job complete"

"Arrived on site for customer complaint of RC not cooling, found defrost issue in RC, I replaced control, UI, and thermistor, I also defrosted drain line and evaporator, unit tested good.

"Arrived on site for a refrigerator not dispensing water nor ice. Upon arrival the customer stated that the unit is still making ice, but just wont dispense it. I tested the dispenser and could hear the auger motor energize, but the ice bin arm never rotated. Upon further inspection I found the coupler on the motor stripped. In order to repair this the motor and coupler would need to be replaced. When testing the water dispenser I could not hear the valve energize nor the switch click. I gained access to the switch and found the switch bracket had broken. This was allowing the switch to sag and not come in contact with the paddle. I tested the switch and found when pressed the water would dispense properly. The bracket will need to be replaced. The customer also requested replacing all 3 refrigerator shelves due to them cracking and giving out. I quoted the customer for the bracket, motor, coupler, and three shelves. Call complete."

"Arrived onsite for the unit not dispensing water. Customer showed me the unit not filling with water and after a few seconds, the unit started dispensing water and ice maker filled. Tested the dispenser some more and water came out with no issues. The house still have construction around the area and possibly the line for water may had some air in the line. No issues at this time. Job complete"

"Arrived on site for refrigerator not making ice, inspected unit an there was ice cubes stuck, CX had explained that he had changed the water filter 3 days before it stoped making ice, I explained to CX there was air in the lines that cause ice maker to improperly fill. I tested icemaker on diagnostics mode and it harvested just like it should. No water leaks detected during service, job completed."

"Arrived on site for customer complaint of unit shaking really bad, found shipping bolts in place, I removed shipping bolts, unit tested good."

"Arrived on site to inspect washer leaking water. Upon further inspection, the customer showed me a stain on the floor that appeared to be a liquid stain. I removed the top panel and placed the unit in diagnostics and tested. The unit operated as designed and no leaks found. Removed the back panel and retested in diagnostics and again no leaks. Once I had the unit reassembled and back in its space, I retested one more time and it continued to operate as designed with no leaks. I recommended that the customer wash a few loads and monitor it and if they find it leaking again to contact our office and schedule service. No water leaks observed during service, job completed."

"Arrived on site for customer complaint of unit shaking really bad, found shipping bolts in place, I removed shipping bolts, unit tested good."

"Arrived on site to inspect no water and lights in refrigerator. Tested unit and water was not dispensing and all lights where out, found UI on crisper door not responding, so I inspected the wiring harness on crisper drawer there where two wires broken. install new harness, tested and unit is working as designed. no water leaks detected, job completed ."

"Arrived on site for customer complaint of unit damaging clothes, I found failed agitator, I replaced agitator and I calibrated unit, all functions tested good."

"Arrived on site for customer complaint of unit not working and full of water, found broken wires at drain pump, I repaired wires, unit tested good."

"Arrived on site for customer complaint of unit damaging clothes, I found failed agitator, I replaced agitator and I calibrated unit, all functions tested good."

"Arrived on site for customer request of installing drain pump, customer already had most of the unit taken apart and in the garage, I replaced pump that customer supplied, I was unable to test unit."

Arrived on site to replace board. Replaced control board test unit and unit test good job complete light working correctly.

Arrived onsite for unit not keeping temperature. Checked the gas valve and the valve was faulty on the unit. CS will order parts for us to return with. Office to reschedule ; O-emld tckt

Arrived on site to replace board. Replaced control board test unit and unit test good job complete light working correctly.

"Arrived on site to inspect refrigerator noises. Upon further inspection, I found the unit operating as designed and quiet. Within a few minutes of arrival, the unit began to make a loud vibrating noise. I found the condenser coils vibrating on the mounting frame under it. I adjusted the coils and tested and unit is operating as designed and quiet. No water leaks observed during service, job completed."

Arrived on site for install of previously diagnosed part. Installed new thermal fuse and power was restored. Tested unit and found normal operation. Job complete.

"Arrived onsite for unit having error code. Looked at the unit and got error for stuck key pad. Let customer know that the ui panel needs to be replaced. Office to reschedule ; ordrng 1 W11236887 (Ui panel)"

Arrived on site for install of previously diagnosed part. Installed new thermal fuse and power was restored. Tested unit and found normal operation. Job complete.

"Arrived on site for a refrigerator with the unit losing cool and intermittently losing power. Upon arrival the customer stated that this has being going on for a while, and the unit will intermittently fail and flash the PO until they come and press confirm. Now the unit has begun losing cool starting in the FC. I took temps and found the FC at 33?F and the RC at 44?F. Upon further inspection I found over an inch of frost in front of the evap cover. I then gained access to the pantry drawer UI and found a small amount of water inside. However, I did not see any visible corrosion on the board. I then put the unit into diagnostics mode and tried to recreate the power failure. I found when in test 4 after the compressor began running for a minute, the unit would shut off and throw the PO. I also found the compressor running very weak. The PO flashing could be due to the seized fan motor getting stuck from the ice in the FC running during the test. I gained access to the control and ohmd out all thermistors. I found the RC thermistor read 6.71k, the FC thermistor read 12.10k, and the FC defrost thermistor read as open. This indicates a faulty FC defrost thermistor and possibly a faulty drawer UI.; ordrng 1 W11109595 (FC Motor Harness)"

"Arrived on site to test unit for no ice, tested unit found no water in dispenser, water valve is activating, cycled water through valve without tube connections, valve had some kind of blockage in it, put unit back together, getting good water flow, and ice maker completed diagnostic cycle and filled with water, no leaks detected job complete"

"Arrived on site for a washing machine receiving a F7E1 error code. Upon arrival the customer stated that the unit is not washing at all and will throw the F7E1. I put the unit into diagnostics mode and found stored error codes F0E3 for overload, F7E1 for tachometer missing, and F7E6 for motor circuit open. I cleared the error codes. I then ran a diagnostics cycle and found that when the unit was agitating, the whole tub moved and not just the wash plate. I gained access to the shifter and found it seized and had popped off of the cam. Due to this I replaced the shifter and then tested the unit again. I found the unit now working as designed. No leaks observed at the time of service. Call complete."

"Arrived on site to test unit for no ice, tested unit found no water in dispenser, water valve is activating, cycled water through valve without tube connections, valve had some kind of blockage in it, put unit back together, getting good water flow, and ice maker completed diagnostic cycle and filled with water, no leaks detected job complete"

"Arrived onsite for GAS LEAK? SLIGHT GAS ODOR WHEN IN USE ONLY. Upon arrival the unit is new. The tenant said she has only used it once cause she believes it is leaking gas. Found gas is on and test unit for gas leaks and did not detect leaks using electronic gas sniffer. Checked regulator,supply hose all burners including oven,no leaks detected at gas connectors. Called techline for assistance. Tech determined that it is the new oven smell. Tech recommended to Operate Broiler about a hour or 2 at 500 degrees to let unit cure. Tech gave SR# 7733368352. No leaks present at this time. Job complete"

Arrived on site to install new LCD display in range to resolve flickering. Replaced display and tested unit. Verified unit working as designed with no further flickering. Call complete.

"Arrived on site to inspect washer leaking water into the tub when not in use. Upon further inspection, I found the tub halfway full of water and the unit turned off and water dripping in from the valve. I quoted the customer X.X.X.174.75 for service/labor fees and X.X.X.86.19 for the valve for a total including tax of X.X.X.282.47. Customer agreed to the repair and X.X.X. in full with check #10367. I removed and replaced the valve and tested. Unit is operating as designed. No,water leaks observed at the end of service, job completed."

"Arrived on site for customer complaint of unit leaking, found debris between door and door bellow, as well as dispenser cover missing. I cleaned door and checked bellow for punctures, bellow tested good, drain tested good, valves tested good, no leaks after cleaning unit.

Arrived on site to replace dented doors. Replaced doors and added name plate. Job complete

"Arrived onsite for unit not heating at all. Upon arrival tested unit and unit has no power. Replaced diode. Found that fuse is blown, Need to order fuse and bring back magnetron and capacitor. Left unit unplugged.Office to reschedule ; ordrng 1 W10138793 (Fuse)"

Arrived onsite to install previously diagnosed part. Replaced UI. Turned new UI from cooling off to on. Double checked temperature settings and left them on recommended settings. Job complete

"Arrived on site to inspect dishwasher not cleaning and detergent not dissolving. Upon further inspection, I placed the unit in diagnostics showing error code F4E3-motor failure. Cleared the code and continued with testing. Unit dispensed water into the tub and the motor failed to come on. I could hear it trying to start, but it failed. I removed and replaced the sump/motor assembly and retested and unit is operating as designed. No water leaks observed during service, job completed."

"Arrived onsite to install previously diagnosed parts. The only part that was needed was the drain pump, there is service pointer on this model for the drain pump. Replaced drain pump and tested the unit. Unit operates correctly. No leaks present at this time. Job complete"

"Arrived onsite for WASHER LEAKING. Upon arrival unit is disconnected and in garage. found inner bellow retainer was not tightened,causing inner bellow to detach from outer tub. Reinstalled bellow and secured inner bellow retainer. Unit was not tested due to being disconnected and in garage. Job complete"

Arrived on site for icemaker not producing. I inspected the unit and work area. I tried to test the ice maker and found it not responsive. I checked voltage to the ice maker and found good voltage. I am ordering the ice maker to complete the repair. The office will reschedule when we have eta on the part. ; ordrng 1 W11284458 (Ice maker)

Arrived on site to test unit for unit no washing. Test unit and found wash motor not responding but getting correct voltage. Replaced sump and motor test unit and unit test good job complete no leaks present at this time.

"Arrived on site for washing machine showing error code f20 long fill. I inspected the unit and work area. I found error code f20 long fill f21 long drain, and f01 error eeprom. I ran a diagnostics cycle and found the hot water slowly entering the tube. When I put the unit into drain I couldnt hear the water flowing. I found the drain tube submerged in standing water at the drain pipe, i back the drain tube out and found it started draining properly once it wasnt submerged. I advised the customer have a plumber come out to figure out why the water pressure is low and why there is standing water in the drain stand pipe. Job complete."

"Arrived on site to inspect washer error codes. Upon further inspection, I placed the unit in diagnostics and tested. The unit door locked and water began to dispense. When I advanced to the drain cycle, the unit failed to drain. I questioned my customer on what error code they found and they reported it was OE, which is the error for the drain pump. I quoted the customer X.X.X.286.50 for service/labor fees and X.X.X.66.30 for the drain pump for a total including tax of X.X.X.381.91. Customer agreed to the repair and X.X.X. in full with check #5922. I removed and replaced the drain pump (4681EA2001T ) and tested and unit is operating as designed. No water leaks observed during service, job completed"

Arrived on site for microwave not heating. I inspected the unit and work area. I gained access to the wave guide and found the mag cap has welded into the wave guide making the unit not repairable. Job complete.