Arrived on site for dishwasher not draining. Ran drain cycle and confirmed drain pump has voltage but is not pushing water out. Found f6e4. Water was still in tub raising float switch. Replaced drain pump. Verified drain line is clear. Verified operation. Call complete. Working as designed. No leaks. Call complete. W10876537

Arrived on site replaced gearcase with correct part W11393685. Ran calibration and diagnostic all checked normal . No water leaks detected at time of service . Job complete

"Arrived on site to replace control and drain pump . Ran diagnostics to double check ,unit had no error codes and started and ran diagnostics. Did find green led light double blinking ,indicator of communication error between HMI and control. Replaced control and UI console W11622495, W11629912 .Reran diagnostics all checked normal . No longer getting double blink . No water leaks detected at time of service. Job complete"

"WDF341PAPM2 Arrived to inspect washing issue. I found the detergent was dispensed, but never dissolved. Service test mode had 4-3 stored in memory and I cleared for testing. The pump would not circulate and water flow into the unit was off. After correcting, I verified the pump stalled and then removed and replaced the sump assembly. The machine regained all functions and no leaks were observed during service."

"Arrived on site to inspect cooktop back left burner not working. Upon further inspection, I tested all burners and downdraft fan and found the back left burner not coming on. I gained access to the element and switch and found both shorted. While replacing the switch, I found one of the wires to the element had shorted against the chassis (photo). I removed and replaced the switch, element and repaired the harness and tested. Unit is operating as designed. Job completed. No one available to sign for receipt. W10917724, WPW10342780"

"Arrived on site to inspect unit for handle falling off, dishes not drying or being clean. Upon closer inspection found heating element discolored. Ran diagnostic cycle everything activated as designed except for the heating element. Replaced heating element, reattached handle tested unit, unit is running as intended. No leaks present at this time. Job complete."

On arrival verified complaint of unit not drying. On first arrival unit was running. Unit was heating. Removed clothes and ran a vent test. Vent test failed and found vent is crushed in back restricting air flow. Ran temp check and found unit is reaching correct temps but slightly high due to reduced air flow. Advised customer will need to fix bad vent. Job complete no parts installed.

Arrived onsite for a refrigerator that is making noise from the left side of the FC compartment. I found out from the customer that the noise is actually happening on the right side of the FC and it will last for minutes at a time. I changed the evaporator motor and added sound insulation to the capillary tube at the evaporator. I tested the refrigerator and it sound normal. Call complete. INSTALLED 2EA W11553819 SOUND INSULATION AND W2315539 EVAPORATOR MOTOR.

"Arrived on site for a dishwasher that has multiple problems. Inspected unit and work area. The customer advised that the unit doesnt seem to wash as well as it used to, dry as well as it used to, and is making it louder than normal sounds during operation and when they first bought it. Around the unit through diagnostic testing and found all portions of the machine turning on and working as designed. The customer stated that the unit does heat, but that they dont feel like it dries as it used to. At the end of the diagnostic cycle, I did find the heater coming on. I asked the customer if they have had any issues with any cycles, not completing. He advised they have not had any cycles not finish. I spoke with claims, and was advised that there would need to be a functional issue with the unit or their warranty to cover any repairs. I did explain to the customer that because the unit is working and operating, there would be nothing that I can recommend to make their dishwasher any better. The unit is working and operating as designed. Call complete."

"Arrived on site to test unit for RC evaporator freezing over. Customer stated it has happened a few times, he has defrosted it with a hairdryer but every 2 weeks it would freeze over and stop cooling. Unit has a defrost issue. Replaced evaporator fan with harness (W11087438) and support (WPW10389152). If issue returns recommend replacing main control. Unit is building ideal frost, unit is now running as designed, no leaks detected, job complete."

"Arrived on site to test unit for not reaching set temperature. Placed thermocouple into the oven and ran a 350? bake cycle, temperature only reached 250? confirming the issue. Oven sensor is not reading correctly, part came damaged. Will need to order oven sensor for return visit. Ordering part, no parts installed, rescheduled for 08/13.; ordrng 1 W11598120 (Oven sensor)"

"Arrived on site for no ice. Ran diagnostic found a defective cap on water pan,replaced defective cap,ran diagnostic all test passed. Used W11023835; used 1 W11023835 (Cap) from stock"

Arrived on site to inspect unit for leaking. Upon closer inspection found hose on pump and motor had a tear. While attempting to repair. People who worked for builder stopped me saying unit would be replaced by them. Job complete. NO PARTS USED.

Arrived on site for dryer not heating. Not drying clothes. Found vent is clogged . Removed vent and confirmed vent is clear. Clog is in the wall. Reconnected and now unit doesnt heat. Removed back panel. Found heater and thermostats are good. Found 240 v outlet is loose. Jiggled cord and now getting proper voltage and unit is heating. Will need vent cleaned and outlet repaired. Dryer itself is working as designed. Call complete.

"Arrived on site. Replaced defective freezer drawer slides,reassembled unit tested door operation unit working as designed. Used w11650036"

"Arrived on site and replaced previously diagnosed compressor(W11735041), tube(W10863947), control(W11034363), transformer(WPW10485951), grid cutter(W10919199), harness(W11126268), thermistor(WPW10511923), access coupler(W11506635), and drier(W10843121). Unit is now working as designed. No leaks detected. Job complete."

Arrived on site to test unit for not completing wash cycles. Found both hot and cold valves are clogged preventing unit from getting water. Replaced valve assembly(W11210463). Unit now working as designed. No leaks detected. Job complete.

On arrival verified complaint of unit tripped breaker after baking and getting up to 300. Per wpl ordering Broil element W10856603 and bake element W11182108 and will need to cook off the elements. Rescheduled for 8/15; ordrng 1 W10856603 (Broil element) and 1 W11182108 (Bake element)

Arrived onsite and replaced the fresh food evap harness due to connection issues causing disruption in defrost. All else checks good. Advised customer on repair. W11670030

Arrived on site for a dryer taking to long to heat. On arrival found element at 9.6ohms and not grounded. Found fuses and stats all functional. Found venting kinked and adjusted it to fix airflow. Found no signs of clog in wall and dryer working as designed. Call complete

"Arrived on site for a dryer that is getting clothes caught around the edges and smells like something is burning. Inspected unit and work area. The customer showed me that if he pushes it on the drum, there is some wiggle room and play. I just started to disassemble the unit and once I removed the front panel, I found that the bulkhead was, completely worn and starting to separate. See photo. I found that the interior part of the drum had been grinding on the bulkhead, seemingly for sometime because both the drum and the bulkhead showed signs of metal on metal grinding. Ordering the bulkhead and drum for repair. The office will need to contact the customer about a return date due to a special order item. Please schedule service for two hours due to need to disassemble the entire unit. No parts were installed.; ordrng 1 W11178667 (Bulkhead) and 1 W10899578 (Drum)"

"Arrived on site to inspect unit for not producing ice. Upon closer inspection found ice make broke mid cycle and just began hanging sideways. Replaced ice make, placed unit into test mode had unit fill with water. Informed customer unit should produce ice within the next 24-48 hours. Job complete. No leaks present. USED W10873791"

"Arrived on site. Found female end of bin harness not seated correctly from housing,reassembled harness assembly connected bin thermistor ran diagnostics all test passed. No parts used."

"Arrived on site. Ice in bin,found slight leak at drain pump connection to water pan,reinstalled drain pump no leaks."

Arrived on site for oven door hinge not working. On inspection the door hinge popped up on the right side. Took pliers and pulled the hinge down and relocked it. Went to install door and found that the receiver hinge was missing but the screws were still in the hole.took the side of the range off found hinge at the bottom. Reinstall receiver hinge and then install the door. The range is operating as designed. No gas was hooked up at the time of service. No parts installed.

"Arrived on site to inspect unit for control panel being loose. Upon closer inspection found bolts and screws not tightened. Tightened all bolts and screws, unit doesnt flex as much. Job complete. NO PARTS USED."

Arrived onsite for a washer to replace the previous diagnosed parts. I replaced the tub that wasnt punched out correctly. I tested the washer in diagnostics and it completed the cycle working as designed. I ran a manual high speed spin and the washer worked as designed. Call complete. INSTALLED W11172199 BASKET.

"Arrived on site for ice clumps and does not dispense. Upon arrival,inspected unit. Ice container is full but Ice is very slick and transparent. Ran diagnostics and all test pass. Rc temp is set to 39 and fc to 0. Ran average temperatures on diagnostics and have average temperature in fc 9 degrees and icebox 10 degrees. Ran temperature test with thermocouple and get 4 in Fc and 41. Noticed unit has been running continuously. Customer states he has noticed unit running longer than normal also. Contacted SW for assistance. Ram test 14 and 16 and get 25 and 20 degrees. Recommend replacing inside door ui board. Ordering ui and control. Office to reschedule ; ordrng 1 W11099340 (Ui) and 1 WPW10317076 (Control)"

"Arrived on site to inspect unit for filter door staying open. Upon closer inspection found housing was twisted, untwisted housing. Also leveled unit so unit would no longer roll freely. Job complete. NO LEAKS PRESENT. NO PARTS USED"

Arrived onsite and installed valve due to freezing ice spout. All else checks good. Thawed ice. Unit is now operating as designed. All checks good. W11482383

"Arrived on site to diagnose dishwasher leaking. On arrival customer clarified the unit is not washing, and does not leak. Ran unit and found wash motor inop, and associated error code present. Replaced sump and motor assembly and tested. Verified unit working as designed. Outlet has proper polarity as well. Parts used - W11025157"

"Arrived on site to diagnose washer not starting. On arrival customer clarified that the unit powers on and starts, but bangs around sometimes. I checked the suspension and checked for any play on the hub. Suspension was good, basket good. I raised the unit a little in the front to center the basket and ran on high speed spin. Found no abnormal movement, indicating it's likely an off balance load. I stressed the important of having a well balanced symmetrical load. Unit is working as designed with no duplicateable failures. Repair completed."

Arrived onsite for range with broil function not working. Tested the unit and found it failing to send voltage to the gas valve periodically as well as the ignitor. Replaced the ignition module and tested. The unit is now working as designed. Call complete. Installed W11162730 MODULE SPK.

Arrived on site to replace damaged refrigerator door. Replace door and unit is functioning properly. Job complete.

"Arrived on site. Removed defective container,cleaned new container installed container tested ice dispenser unit working as designed. Used w11347840"

"Arrived on site to inspect wall oven/microwave combo unit with microwave not working. Upon further inspection, I found the unit not connected to WiFi and assisted the customer in connecting through the Whirlpool app on their phone. I placed the unit in diagnostics showing error code F6E0-UI no communication. I cleared the code and tested the microwave and it failed. Cycled power at the breaker and placed back in diagnostics showing error code F6E4-main ACU failure. Cleared the code and retested and it continued to fail. Pulled the unit out and gained access to the main control and removed and replaced the control and retested. Same results. I gained access to the microwave control,and found the thermostat shorted (photo). I researched the harness and found it out of stock. I removed and replaced the thermostat and retested and same results. I found the microwave control shorted and I removed and replaced he MW board and retested and the unit is operating as designed. Once I had the unit back in its space, I retested and demonstrated for the customer and the unit is operating as designed, job completed. W11568584, W11325603, W11649350"

"Arrived onsite and found unit operating with shifter failure error codes. Replaced the actuator. Unit is now operating as designed, advised customer on calibration all checks good."

"Arrived on site for not making ice and making noise. Upon arrival, inspected unit and container is full of ice. Test ice maker and cannot duplicate ice issue. Ram diagnostics and all test pass. Customer played a video of noise. Found noise of complaint is compressor is running longer than normal. Found temperature setting at the coldest setting causing compressor to operate for longer times. Reset control to recommended temperature setting. Cannot duplicate the issue. Unit is operating as designed. Job complete"

"Arrived on site to install parts for a fridge with freezing issues. Installed part#s wpw10384183 thermistor,w11650660 defrost harness, tested product works as it should call complete."

Arrived on site for dishwasher not heating . Found element burned up and broken in two pieces . Replaced element W10518394. Ran diagnostics all checking normal. No water leaks detected at time of service . Job complete

"Arrived on site for fc door not closing correctly, upon arrival ,inspected unit and found fc door was not mounted to bracket correctly on previous visit. Remounted fc door. Unit is now operating as designed. Job complete"

Went to office at 1028 for a key. Arrived on site with new door. Removed handle and shelving. Replaced right side door. Verified operation. Call complete.

"Arrived on site for dishwasher beeping. Customer had to turn off power at breaker cause it did not stop. Found f8e4, f9e2. Ran diagnostics and all components passed. Leak from right side hinge. Removed door and verified leak is not from door but from front right seam of the cabinet. Will need new tub. Office will call to schedule. ; ordrng 1 W11409866 (Tub) and 1 Exratime (Extra time)"

"Arrived on site for no lights. Diagnosed a defective led module,per service pointer removed all leds,installed updated leds all leds working as designed. AUTHO S84638 ; used 4 W11632139 (Led module) from stock"

"Arrived on site for no lights. Diagnosed a defective led module,per service pointer removed all leds,installed updated leds all leds working as designed. AUTHO S84638 ; used 4 W11632139 (Led module) from stock"

"Arrived on site for element not working. Tested unit found front left dual element middle is not heating. Replaced surface element (W11517959) and infinite switch (W10857622) as precautionary. Tested unit, all elements are heating and unit is now running as designed, job complete."

"Arrived on site to inspect range with an error message. Upon further inspection , observed error code F1E0 indicating an internal control failure. I replaced the control and tested the unit. The unit is operating as designed. W11583303"

"Arrived on site to inspect dryer not working. Upon further inspection, found that that dryer is not receiving proper L1voltage. Unit will not power on. I have concluded that the outlet is bad/loose preventing the plug from making good contact while plugged in. The outlet will need to be fixed. I have left the dryer unplugged for safety reasons. No parts installed."

"THis model is located down stairs. Lock box 1997. Arrived on site for refrigerator not cooling, says since it came from store it has never worked. Confirmed unit has power from plug. Found control was off. Turned cooling on at control and fans started. Compressor started. Unit working as designed. Call complete."

Arrived on site for a washer with f2e2. Further inspection found ui board was causing the issue. Washer was not moving forward with cycling stuck in drain mode. Check pump in ohms it was in range at 20.3ohms. Found ui had stuck buttons and replaced it Part#

"Arrived on site for frost building in freezer . Found solid ice below ice maker . Fan is making loud noise . Customer also mentioned control has changed temps couple times bye itself . Informed customer food will have to be removed prior to next visit . Ordering valve ,white silicone . No parts installed return set for 8/14; ordrng 1 W11562214 (Harness evap) and 1 Whitesilicone and 1 WPW10279909 (Valve) and 1 WP542638 (White grease)"

Arrived on site for previous diagnosis parts. Installed the ice bin door and now the air gaps are gone. No water leaks detected during service. W11679939

"Arrived on site to inspect unit for not draining. Upon closer inspection found error codes, f1e1, f3e1, f8e1 control, fault, pressure fault and long fill. Replaced control due to failure. Tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11652038"

"MVW7232HW1 Arrived on site for unit displaying F2E2. Upon arrival, entered diagnostics and found F0E3 overload and F2E2 HMI disconnect. Cleared codes. Proceeded to replace W11478526 panel UI and W11624943 control. Re entered diagnostics and ran overall checkup. Test passed and no stored errors. Unit is now functioning as designed. No water leaks detected at this time."

Arrived onsite for unresolved concerns and found unit operating properly with no failure symptoms. Advised on findings to primary tenant who seemed unclear regarding reason for callback. Unable to replicate any failure symptoms and no recommendations for repair at this time. Dispenser is correct. Stop is in place and rack is secure. Heater is operating in diagnostics. No leaking. Office to charge customer instruct fee to CC on file for return service.

Arrived on site to install unit for dent on front panel. Upon closer inspection found unit stacked. Will need a second tech to finish job. Office to reschedule. NO PARTS USED ; O-emld tckt

Arrived on site for a refrigerator. That is not cooling it. Inspected unit and work area. The customer stated that the unit ran just fine for about five days and then completely lost temperature. The customer had the cooling turned off. They gave access to the back and found a refrigerant leak on the Yoder loop where it meets the condenser line. I took pressures and found the unit only had five psi present on both sides. I removed the charge and pressurized the unit up with 250 psi of nitrogen. I did find would appear to be a small pinhole leak at the weld. I went ahead and replaced the dryer and re-welded that spot and pressurize the unit up again. I found pressures hold for 20 minutes I vacuumed down the unit to -31 psi for 20 minutes and charged the unit up with 45 g of R600 refrigerant. I tested the unit and found the unit cooling and operating as designed. Call complete. WPW10143759.

Arrived on site to test unit for RF burner not igniting on its own. Replaced faulty burner head(WPW10406797). Unit now working as designed. No leaks detected. Job complete.

"WRF532SMHZ03 Arrived on site for ice low production. Upon arrival, found ice cubes to be well shaped and uniformed. Proceeded to inspect water pressure and found it was good. Proceeded to replace WPW10498976 water valve and W10884390 ice maker. Customer mentioned at times when shutting off the water before experiencing low ice production, when turning water to the unit back on, it starts making ice again in a normal manner. Unit is now functioning as designed. No water leaks detected at this time"

"Arrived on site for lights are not operating. Upon arrival, found bottom left module in Refrigerator section has failed. Replaced using 1 module W11632139. Unit is operating as designed. Job complete"

Customer states intermittent tripping of breaker when using oven. Per WPL will need to replace the bake and broil element and then run temps to 450. Ordering broil element w10856603 and bake element W11182108. Reschedule for 8/14; ordrng 1 W10856603 (Broil element) and 1 W11182108 (Bake element)

"This unit is upstairs. Complaint is that refrigerator does not go below 60. Found evaporator coil frozen over, removed evaporator cover. Found defrost heater was disconnected. Reconnected and confirmed heater operation. Cleared coil. Call complete."

"WRX735SDHZ08 Arrived to install previously ordered parts. The FC was at 4 F and the RC 36. I verified no airflow from the evaporator fan assembly and inspected. The fan blade had dislodged and the neutral wire within the harness was not fully seated. After correcting both issues, the fan operated without fail in service and customer modes. I heat treated the door gasket and removed and replaced. Operational test good, no leaks observed during service."

Arrived on site to inspect unit for damaged cooktop. Replaced cooktop(W11719704). Job complete.

#1199Arrived on site for no cool. Compressor and fans running found oil drain diagnosed a refrigerant leak ordering sealed system parts. ; ordrng 1 W10782177 (Pan drain) and 1 W11377390 (Compressor) and 1 W10782196 (Evaporator) and 1 Wpw10143759 (Drier) and 1 W11506635 (Access valve)

"Arrived on site to test unit for burning a high and orange flame. Confirmed issue, inspected burner heads and caps, noticed they were not in the proper position missing the alignment grooves. Readjusted burner heads and caps and tested unit, flame is now burning blue and even. Informed customer that flame may turn slightly orange due to humidity as well. Unit is now running as designed, no leaks detected, no parts installed, job complete."

"Arrived on site to inspect dishwasher error codes. Upon further inspection, the customer advised the unit clean light will flash and make a chiming noise. I placed the unit in diagnostics showing error codes F9E1-drain failure and F7E1-motor failure. Cleared the codes and continued with testing and found the motor has failed. I also found the element/heater grommets are deteriorating and per service pointer W11540964, the element needs to be replaced. I removed and replaced the sump assembly and element and retested. Unit is operating as designed. No water leaks observed during service, job completed. W11416362, W11537778"

Arrived onsite for unit not cooling properly in FC and making noise. Found noise is from fan assembly hitting ice. Unit evaporator covered in ice. Unit not defrosting properly. Ordering Defrost heater and fan harness assembly. Set to return The 14th. Homeowner will unplug and manually thaw. ; ordrng 1 WP12729128 (Defrost heater) and 1 WP67006337 (Fan blade)

Arrived onsite for washer that would keep spinning. Tested washer in a diagnostic cycle and quick wash cycle. Unit tested as designed. I noticed the rotor bolt to be a little looser than usual and suspect that to be causing the issue. I tightened the rotor bolt and unit is operating as designed. I also lowered the feet and leveled the unit. Call complete. No water leaks present at time of service. No parts installed.

Arrived onsite and found unit operating with failed diverter seal. Replaced the sump and motor. Unit is now operating as designed. All checks good. Advised customer on repair. W10805015

Arrived on site for front right burner not lighting. Tested and found flame uneven. Found burner cap was not set correctly. Instructed customer on setting cap. Verified operation. Call complete.m

Arrived on site to diagnose cooktop that has all burners clicking when any knob is turned. Confirmed this on arrival. I advised the customer this is an intended function and it should always ignite all burners due to being wired together. Unit is working as designed and no repair is needed. Repair completed.

On arrival verified complaint of lights not working. Attempted to replaced the LEDs. Was able to replace the RC ceiling lights but multiple of the side LEDS were foamed in causing damage to liner. Unable to remove. Spoke to TL 7739658324. Unit is NR at this time. Job complete installed w11683244

"Arrived on site to test unit for tripping breaker, tested unit it found breaker trips 30-60 seconds into cycle, replaced bake and broil elements and heated them with ground removed, after cool down connected ground and tested unit is still tripping, called tech line to diagnose further,took amp draw at the time of trip and got 20.5 amp which within normal operating range, per whirlpool the issue is in the breaker and not further part replacement recommended until it is resolved SR#7739657214, at this time job complete installed W11182108, W10856603"

"Arrived on site for washer leaking. Immediately started a cycle. Removed back cover. No evidence of water inside. Straka on wall from drain. Evidence of oversudsing from middle vent. Unable to duplicate any leaks, explained to customer. Called tech line. Sent pics.Agreed water seems to be coming from drain, file #7739658203. Call complete."

"Arrived on site to test unit for not washing dishes, tested unit found failed wash motor, replaced sump and tested, unit is now running as designed, no leaks detected job complete W11025157"

Arrived on site to inspect washer not operating correctly on all cycles. Upon further inspection placed unit into diagnostics showing no error codes. I ran through a components test and checked all components. All components are operating as designed however I cannot pinpoint cause of cycles not running properly during cycles. The customer advised that he had experienced a few power outages which had directly caused issues with the washer in the past. I replaced the control and retested the unit. Unit is operating as designed. W11543994 no water leaks observed during service.

"Arrived on site to install cooktop to replace scraped cooktop for range. Removed and replaced the cooktop. I noticed discoloration / what looks like a spill of something that stained the front right burner head as well. Cooktop is working as designed at this time, all burners lighting. Repair completed. Parts used - W11620479."

"WRF560SEHZ03 Arrived on site for unit not dispensing water. Upon arrival, verified supply water has good pressure. Proceeded to replace secondary water valve however still same issue. Ordering WPW10279866 dual inlet valve and WPW10238100 inlet valve. No water leaks detected at this time. Customer agreed to reschedule Aug 12th in afternoon anytime after 1pm. If not, Aug 14th all day. ; schdld next appmnt for 8/12 MON PM"

"Arrived on site for a washing machine that is going off balance and its not completing cycles. Unit and work area. Customer advised that the unit goes massively off-balance and is walking across her floor. I tested the suspension and found the suspension was fine. I checked the basket and found it wobbling on the driveshaft, indicating the hub assembly had worn out again. I am ordering the hub assembly and will return with a gearcase for repair. I rescheduled the customer to 8/9.; ordrng 1 W10528947 (Hub) and 1 W11550891 (Agitator)"

"Arrived on site for a range that is tripping the breaker. Inspected unit and work area. The customer advised that the unit will never reach preheat when they try to bake and that it is tripping the breaker. They advised that they can use the cooktop, however. I went ahead and replaced both bake and broil elements. I detached the ground wire and activated both bake and broil elements. After both got red hot, I turned the unit onto a bake cycle at 450?F. I ran the cycle for 25 minutes and reattached the ground wire. I advise the customer to continue letting the unit bake for another two hours per management request. The unit is now working and operating as designed. Call complete. W10779716 and W11238400."

"Arrived onsite to test unit for no water or ice. Customer stated she changed filter and unit has been working great since and no longer wishes to have refrigerator serviced. No service provided, no fee collected. Job complete."

"KDFE104KPS1 Arrived on site for unit not heating. Upon arrival, ran diagnostics while reading amp draw to L1. Wire was registering 6.6 amps however heater was not energized. Proceeded to check board and received 121V from the board. Ran diagnostics with heater connector unplugged and is receiving 121V. Possible thermostat stay stuck open when maneuvering unit back and forth. Ordering W11573758 thermostat. No water leaks detected at this time. Customer agreed to reschedule next available day on Aug 14th. No parts replaced ; ordrng 1 W11573758 (Thermostat)"

Arrived on site for a range. Upon arrival front left burner switch was getting stuck on the on mode per client. Part #wpw10434452 was replaced part unit is working as designed. As able to tighten handle and trim on door. Call complete

"Arrived on site to replace in,sr valve, control, switch over fill and inlet nut diagnosed on previous trip. Replaced control, switch overfill inlet water and inlet nut, tested unit, unit is still raking at same location. Ordering f 2 gaskets and the inlet nut and inlet water again. Office to reschedule. USED wpw10195536 WPW10508676 W11683481 WPW10195039; ordrng 1 WPW10195536 (I let water) and 1 WPW10508676 (Nut) and 2 WP8531323 (Gasket)s"

Arrived on site to test unit for oven and cooktop not heating. Found L2 at wall outlet only putting out 15vac. Advised contractor voltage needs to be corrected for oven to function. Unable to test due to voltage issue. No parts replaced at this time.

Arrived on site to install 4 tub wheels to resolve cracked wheels. Replaced all 4 middle rack guide wheels and verified unit working as designed. Parts used - W11614118 x4

Arrived on site to test unit for weird noises. Found water to unit was turned off. Turned water on and unit working as designed. No parts replaced at this time. No leaks detected. Job complete.

"Arrived on site to install parts diagnosed by previous tech. Replaced 2 knobs to resolve cracking, and replaced the DSI igniter board. Found broil still wouldn't light, but spark was fine. Found buildup of some kind of food that had crusted into the orifice / elbow keeping gas from floating. Cleared out orifice and verified bake and broil light with no issues. Unit working as designed. Parts used - W11159630 x2, W11162730."

"Arrived on site to test unit for no water during delicate cycle. Upon arrival customer stated that during the cycle unit does not rinse enough. Water will pour in but miss the clothes entirely and not fill with enough water. Explained to customer how each cycle works and that each cycle gets at least 1 rinse, if more rinses are desired there is an option to do 2 rinses. You can also select a deeper fill if more water is desired. Customer will be contacting WP. At this time unit is running as designed, no leaks detected, no parts installed, job complete."

"Arrived on site to test unit for not drying. Activated diagnostic cycle, during step 4 vent fan did not engage. All other components engaged properly. Took resistance reading of the fan motor and found it reading open. Unit will need a new fan to fix issue. Ordering part, no parts installed, rescheduled for 08/14 AM.; ordrng 1 W11649995 (Vent assembly) and 1 W11545539 (Vent gasket)"

Arrived on site to install previously diagnosed part. Inspected unit and work area. I replaced the lower harness and tested the unit. I found the unit working and operating as designed. Call complete. W11643701.

"WTW5057LW0 Arrived on site to replace ordered parts. Upon arrival, proceeded to replace W11513246 control. Ran diagnostics and cleared errors. Unit is now functioning as designed. No water leaks detected at this time."

"Arrived on site to inspect dryer not drying the clothing. Upon further inspection, I tested the unit and found it heating properly on timed dry. I inspected the vent tube at the back of the unit and found the tube crushed and not allowing good airflow. Maintenance provided a new vent tube and removed and replaced the tube and retested. Unit is operating as designed. No lint observed during service, job completed. No parts installed."

"Arrived on site ,replaced stator ,clutch,slider . Installed gearcase as well and found its wrong gearcase ordering correct gearcase . Talked to KC will set up return first thing on 8/8 . ; ordrng 1 W11393685 (Gearcase)"

"Arrived on site to replace previously diagnosed parts. Replaced pump and motor assembly (W11416362) and console (W11416459). Tested unit, all components are properly engaging and unit is running as designed, no leaks detected, job complete."

Arrived on site to install previously ordered parts. Replaced control W11637583 and latch WPW10653840. Test unit and is now operating as designed. No leaks present at this time. Job complete

Arrived on site for washer not starting. On arrival found no errors but found motor control wasnt sending voltage to motor and replaced control wpw10384849. Tested unit and found it working as designed with no leaks call complete

"Arrived on site to inspect dishwasher error code. Upon further inspection, I placed the unit in diagnostics showing error code F9E1-drain pump error. Being as this is a new home and customer recently moved in, I first checked the disposal and found the knockout plug had not been removed. I removed the plug and cleared the error code and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed. No parts installed."

"WRS331SDHM08 Arrived on site for unit not cooling. Upon arrival, evaporator fan motor was not running. Proceeded to disassemble and found wire connector disconnected. Re seated and confirmed unit has full frost pattern. Unit is now functioning as designed. No water leaks present at this time. No parts replaced"