"Arrived on site for a freezer that thawed all food and was leaking. Upon arrival the customer stated the breaker in the garage where the fridge was had tripped, and they were worried it may have been due to the freezer. Since then the customer has kept the freezer unplugged. I plugged the unit in and then put it into diagnostics mode. I activated all loads and could not replicate the failure. I gained access to the evap and compressor and found both in good shape. I found the unit working as designed at the time of service. Call complete."

Arrived on site for a freezer with the temp alarm going off and the customer wanting an IM installed. On arrival the customer stated that the temp alarm recently went away. I walked the customer through getting the temp alarm off per the user care guide. I installed the IM and then tested the unit. It is working as designed.

"Arrived on site for oven, inspected unit and work area. I entered in diagnostics and found no stored error codes. I then checked unit and was not connected to WiFi, I helped CX connect it to WiFi and he had an update I instructed CX in order for unit to properly function it needs to be connected to wifi at all times. Unit is operating as designed. Job completed."

"Arrived on site to test unit for water leak, tested unit found that unit is exhibiting to same issue, water pooling under RC bottom drawer, inspected drain and found it frozen, flushed two steamers down the drain, water is now flowing freely, since this is same issue as last visit, no service fee was collected, but advised customer that if this issue continues I recommend replacing RC evaporator harness, drain pan, and control UI, at this time the unit is running as designed, no leaks detected job complete"

"Arrived onsite for dishwasher drying dishes but leaving water behind on the surface of the tub I found no codes stored, ran cycle and found unit operating as designed I connected techline and spoke to Andy about what was going on with the DW he advised me to check the incoming water temp and check that the blanket was installed on the unit as that would help with the tub getting dry at the end of the cycle. And that if the blanket is there this condition may be normal. sr#7734083160. Job complete"

Arrived on site to install knob. Installed knob and also test unit for large oven light not turning on. Found light turning on when you hit the button 2 times as normal. Small oven you only have to hit it once job complete.

Arrived onsite for a washer leaking from the bottom. Ms stated it had leaked from the front left bottom of the unit and it wasnt a lot of water but it was enough to run out and make a small puddle. I ran multiple diagnostics cycles and I ran the faucet switch and could not get the unit to leak anywhere. I inspected the tub and the valve assembly along with all of the hoses and no water was found anywhere. I did find where there was a little oil that had slung on the inner chassis but it looked old and the gear case sounded good and worked fine. I explained to Ms that there were no water leaks present at this time and if it happened again to try and video where the drip is. I did find the washer way out of level and leaning to the left so I leveled the washer. Call complete.

Arrived onsite for a dishwasher leaving particles on the dishes. I went over detergent use and rinse aid use with the customer and advised on how to run a cleaning cycle. I found powder build up in the machine caused by hard water. I tested the machine and found no stored error codes and the dishwasher working as designed. I also instructed the customer on how to clean the filters. There were no water leaks present at the time of service. Call complete.

Arrived onsite for a no cool refrigerator in the RC section but the FC seems ok. I found no air flow to the RC because the coil was frosted up due to the bimetal not closing. I replaced the harness. Call complete.

Arrived onsite for an oven making a burning smell. Ms stated the smell started when the microwave was being used. I pulled the oven and visually inspected the wiring and all of the controls and components. I found no signs that any part had ever been hot or burning. I tested the microwave and found it putting out 900 watts and working as designed. I tested the oven and found it working as designed also. I did find the electrical romex coming thru the rear wall and just wire muted to the oven whip and not installed in a box. I explained to the customer that she needed to have a j-box installed and the electrical connection be made up in the box. The customer called her son-n-law who is a contractor and I explained all this to him for her and he will get the electrical taken care of. I called the safety team and spoke with Kent SR# 7734027306 and reported my findings. Use Authorization # K13DUU0WL1. Call complete.

Arrived onsite for a washer giving a water fill message on the display when it would go into a rinse. I checked stored error codes and found an F11 long fill. The customer had cleaned the screens prior to us arriving and he stated that it had worked 5 times today with him just running cycles with no clothes or adding any detergent. I ran diagnostics and tested all functions. All valves are working as designed. We had a major amount of suds in the machine from residual build up. I advised the customer to clean the machine with a washer cleaner and explained that it could take multiple cleanings to get all the build up out and that it could cause the pressure hose to get bubbles in it when this is done. I showed the customer how to clear the hose

Arrived onsite for an oven completely dead and not responding. I found the thermal fuse open and the door gasket completely flattened at the top but in good condition causing hot air to blow the fuse. I replaced the fuse and showed the customer how to reshape the door gasket to prevent this from happening in the future. Call complete.

Arrived onsite for unit not dispensing water and stopped making ice. Upon arrival inspected unit. Checked for frozen lines and lines were good. Found filter not seated properly in housing. Made adjustment and water dispensing is restored. Ran ice maker fill and ice maker is functioning properly. If symptoms persist recommend replacing housing. Job complete

Arrived onsite for washer not draining. Upon arrival inspected unit. Found water in tub. Tried forcing drain but would only get a humming noise. Manually drained water and found faulty drain pump. Replaced drain pump and tested. Unit is functioning properly. Job complete

"Arrived onsite for newly installed ice machine not making ice. Upon arrival inspected unit. Customer stated that in a few days time unit made approximately 30 pieces of ice. Ran unit and found water issue. When powered on the ice maker would run normal. The Valve would energize and unit would begin fill cycle, about 20 seconds into fill, the supply would be reduced by half, then even down to a trickle. Checked for kinked lines and made adjustment to rear. Tested multiple times and each time the fill would begin with good flow then be reduced down. Looks like unit has a Water supply restriction. Customer is having installers come out and check plumbing connections. Will monitor. If supply is fixed and customer is still experiencing issues recommend returning with valve. Job complete"

Arrived onsite for Washer keeps showing a FL code. The washer is 20 years old. Upon arrival test unit on diagnostics. Unit operated correctly on automatic test. During normal cycles the latch would operate intermittently. The latch energizes but does not lock. Need to replace latch.

Arrived on site to diagnose a dishwasher that is not filling with water. Found faulty flood switch and replaced it. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

"Arrived on site and inspected dryer and found it is heating properly but airflow is showing restricted on airflow meter. Removed vent hose and airflow is now showing good. A vent cleaning service will need to clean/clear vent to the exterior of the house before dryer is used again. Dryer lint is a fire hazard and should be taken seriously by apartment complex, job complete"

"Arrived on site and inspected dryer and found it is heating properly but airflow is showing restricted on airflow meter. Removed vent hose and airflow is now showing good. Showed apartment tenants that apartment maintenance will need to clean/clear vent to the exterior of the building before a dryer is used again. Dryer lint is a fire hazard and should be taken seriously by apartment complex, job complete"

Arrived onsite for a washer displaying a UE error code. I found the dampeners defective and the fill valve filling slow thru a couple of the valves but not giving a long fill error. The dampeners need to be replaced. .

"Arrived on site and inspected refrigerator and found is not cooling, accessed rear panel and found there is a ticking noise coming from the Orion control board sent a short video to KB/service management, replace control board and noise has stopped requested that customer monitor refrigerator for the next 12 hours to see if it is cooling properly. If not sealed system repair will be needed, job complete."

"Arrived on site and inspected microwaves and found capacitor is arcing at connection with diode. Replaced Magnatron, Capacitor, and diode and microwave is heating properly, job complete"

"Arrived on site and further tightened right hand side microwave mounting screw per customer request, job complete"

"Arrived on site and found delivery team for Rent-A-Center did not remove all shipping bolts from rear of washer. Removed only two of four, took pictures. After removing final two Shipping bolts washer will spin properly, job complete"

"Arrived on site and inspected range and found right front burner will not ignite. Inspected burner head and found electrode is not screwed to the base of it properly. Reset electrode and it is working now, took a short video of all burners igniting, job complete."

"Arrived onsite for DRYER SPINS IS NOT HEATING. Upon arrival test unit and unit tumbles but does not heat. Checked polarity and polarity is correct. Check thermal fusse, high limit t stat, and cutoff and all are good. Found fracture on the element. Need to replace element. Replaced element and test unit. Unit now heat correctly. Advised customer to have vent cleaned and recommended a new vent hose. Job complete"

Arrived onsite for NOT COOLING/FREEZING ENOUGH. Upon arrival unit is running. Compressor pulling.6 amps. Evaporator fan is running. Found evaporator totally clean with no frost. Found capillary tube only was covered in small amount of ice unplugged unit . When restoring power compressor is at 1ohm then drops back to .6 amps. Unit is a R134a unit and will need sealed system repair.

Arrived onsite for SAFTEY GAS.Gas company came out and tagged the cooktop. Upon arrival turned on gas valve from supply. Used electronic sniffer and bubbles test to locate leak. Found leak coming from supply hose near where hose connects to valve. Uploaded pic on SD. Let the customer know that we do not carry supply hoses. Contacted SAFTEY TEAM. Let SAFTEY Know of the findings. Was given SR# 7734025649 .Job complete

Arrived on site to install updated heater for dishwasher. Replaced element and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

Arrived on site to diagnose a dishwasher that is not cycling properly. Found pump leaking through diverted and owi sensor. This has corroded wiring and also dispenser broken. Due to amount of repairs needed customer doesn't wish to proceed.

Arrived on site to diagnose a dishwasher that is leaking intermittently from fill box. Found due to high water pressure in home water is splashing in fill during initial fill and a droplet or two is coming out air hole. Adjusted inlet position to prevent issue and all is working properly at this time. No leaks were found after service was performed.

Arrived on site to diagnose a dryer that is not turning on. Found unit not receiving full voltage from wall preventing operation.

Arrived on site to diagnose a dishwasher that is not drying properly. Tested all parts and components and found no failures to unit at this time. Advised customer on findings and best cycles and options for best performance. No further repairs needed and no leaks were found at time of service.

Arrived on site for washer not allowing full deepfill functionality. Upon arrival customer stated his wife had been using deepfill setting with no issues since it had been reported. Double checked diagnostics and find no errors. Find valve functioning as designed. Informed customer to use washer and inform us if issue returns. Call complete

Arrived on site install previously diagnosed parts for washer. Upon arrival installed are required parts reassembled and tested unit and found no leaks or failures and unit now functioning as designed. Call complete

Arrived on site for washer leaking water. Upon arrival confirmed issue. Found no errors in diagnostics. Found loose fill lines and drain line. Tighten them and ran diagnostic and normal operation tests. Found no failures or leaks. Collected service fee. Call complete

"Arrived on site for a washer making a loud noise at the end of the cycle completion from tub/motor assembly(per customer on arrival). Upon arrival found no errors in diagnostics. Found resistance to drain motor and over all functions during tests within specs and no failures. Found oil starting leak from gearcase, quickly over heating and resistance increasing over specs quickly, as well as belt stretching, and cam teeth wearing down.

"Arrived on site and inspected dryer and found dryer is unplugged. Reconnected to outlet and Inspected at terminal block and found no incoming power. Found breaker is an AFCI and it will not stay on with dryer plugged in. Removed pigtail from dryer so connections are all loose and breaker will still not stay on. reported to techline, breaker and outlet will need to be inspecte before any further diagnosis can be performed on dryer, power needs to be available in order to diagnose anything further, job complete 7734072237"

"Arrived on site for washer not cycling. Upon arrival confirmed complaint and found f5E2 error code. After further testing found lidlock failing. I replaced lock and reassembled and tested unit. Found lidlock and washer functioning as designed. No leaks found during tests. Call complete"

Arrived on site for washer needing previously diagnosed parts. Upon arrival reconfirmed issue and installed ACU ui and rods. Reassembled and tested unit. Found no off balance issues and ui working as designed with ACU. No leaks found Call complete

Arrived to inspect no water. I found the unit would not fill in teste mode and the valve tested as an open load. I removed and replaced the fill valve and the unit operated as designed. No leaks observed during service.

"Arrived on site to test unit for FL burner issues, tested unit found FL burner would not ignite, replaced burner head issue is now resolved, left grate is also broken, replaced grates unit is now working as designed, job complete"

"Arrived on site to test unit for no heat, tested unit found shorted heating element, replaced heater, tested unit unit is now running as designed

"Arrived on site for washer, inspected unit and work area. CX explained unit would leak occasionally. I filled tub with water and tested and found no leaks. I then drained tub and found no leaks. I did notice where the drain for the washer theres a PVC pipe coming from the wall and looks like its draining directly on top of drain hose for the washer. I advised CX to get that checked. Unit is operating as designed. No leaks where observed during service, job completed."

"Arrived on site to test unit for excessive shaking, tested unit found transmission not leaking oil but the shaft looks to be bent causing basket to wobble around on shaft, would need gear case, basket, cam and suspension to fix issue,

"Arrived on site to test unit for water leak, tested unit found over sud error, customer stated that it only leaks when she puts it into clean mode and use Afresh cleaning products, do to issues with previous units, advised customer to use bleach and vinegar to prevent this issue, put unit into normal wash for 15 min, no leaks was detected, bellow is also good, unit is running as designed, no leaks detected job complete"

"Arrived on site for washer not turning on. Upon arrival confirmed complaint. Found stable 120 connection with correct polarity. After further testing found drain motor at 15.7 oh,s and all other hardware working within specs. Couldnt get control to turn on though or enter diagnostics. Replaced control then reassembled and tested unit. Found unit could go through diagnostics cycle as well as normal operation cycles. No leaks during tests. Call complete"

"Arrived on site for dishwasher not producing heat. I inspected the unit and work area. I found fault codes F10e1 dispenser electrical problem f6e6 cool water f7e1 no heat F5E1 door stuck open. I ran a diagnostics cycle and found the unit filling and washing, I found the heating element not coming on. I ohmed out the heating element and found it open. I installed a new heating element. I reassembled and tested the unit. I found it working as designed.

"Arrived to inspect no ice. I found the fill tube had frozen up and I removed the ice and tested, the unit operated as designed. Discussed the issue with the CX and found the shut water to the home off when they leave. I suggested they turn the ice maker off as the loss of water pressure and flow can cause the fill tube to freeze. No leaks observed during service."

Arrived on site to test unit for gas leak. Test unit and couldnt find no gas leak. Test unit and gas detector and bubble detector and no leaks. Also Plummer couldnt find a leak at all.

Arrived on site for a washer that has no power. Inspected unit and work area. Did confirm the customer complaint and found 120 V going to the control but no voltage anywhere else. Check resistance through my loads and found the drain pump had shorted out. Replaced the drain pump and the control and tested the unit. The unit began to work and operate as designed. Call complete.

"Arrived on site for dishwasher, inspected unit and work area. Tested unit and no stored error codes. I then set unit in a test cycle and found all steps properly working. I advice CX to turn down the amount of rinse aid dispensing since they have a water softener and also to witch to liquid detergent. No leaks where observed during service, Job completed."

"Arrived on site for dishwasher, inspected unit and work area. Tested unit in service diagnostics and no error codes where stored. I pulled unit to replace heater. I then tested and its now operating as designed. No leaks where observed during service. Job completed."

"Arrived on site for a range that is not heating properly. Inspected unit and work area. Customer advised that when they were cooking, the unit does not seem to get as hot as previous models and theyre having a truck for extended periods of time. They also noticed that the inner part of the coil well sometimes Joe its me glowing but the outer boils do not get as hot. Did test the unit and was able to get water to boil on all burners within 5 to 8 minutes. Did advise the customer that these coils are temperature limiting coils and will not function like previous models. Attempted to call Techline but check line was closed. Spoke to CS and was advised to show them service pointer W11354284. It shows the customer about those Syd issues and that this is normal operation for these coils. The bus customer of the findings and the unit is working as designed. Call complete."

Arrived on site for a refrigerator that is giving off a chemical smell and is getting into the food. Inspected unit and work area. Did confirm the customers complaint and disassembled the freezer evaporator. Did not find any burnt wiring or anything that appeared to have come in contact with the elements. Checked the heater for the same smell and could not detect the same smell at the heater. I called whirlpool Techline and spoke to Bruce SR# 7734075650. He advised that because there did not appear to be anything that had come in to contact with the element that it would have to be due to something spilling or cleaning that had been done in the refrigerator prior to. The customer advised that the smell also appears in there ice and water supply. Bruce then advise that the issue could be coming from their water supply as well. He advised that there is no component within the refrigerator to make it smell like bleach. He advised make no repairs. Call complete.

Arrived on site to install previously diagnosed fart. Inspected unit and work area. Replaced the inlet thermistor and tested the unit. The unit began to work as designed with no leaks present. Call complete.

Arrived on site for a refrigerator that has a light out in the refrigerator section. Inspected unit and work area. Did confirm the complaint and replace the module. They need to begin to work and operate as designed. Call complete.

Arrived onsite for customer requests to replace broil element. Inspected element and was blistered. With continued use could possibly fracture. Customer also stated bake temperature seemed high. Replaced bake element and tested. Unit is functioning properly. Job complete

Arrived onsite for refrigerator ice maker issues and temperature alarm. Upon arrival inspected unit. Found ice maker functioning properly and ice bin full of ice. Temperature was set to Celsius fo converted to Fahrenheit. Checked internal temps and temperatures are good. Showed customer how to reset temperature alarm. Could not duplicate any issues at this time. Reset unit to clear any potential glitch. Job complete

"Arrived onsite for dishwasher not functioning correctly. Upon arrival put unit in diagnostics and found stored error code 4/3 motor not running , 6/2 fill valve , 10/1 dispenser issue , 6/6 cold water. Ran test and confirmed motor failure. Valve, dispenser are working properly. Replaced sump and motor assembly and tested. Unit is now functioning properly. Recommended customer run hot water at tap, then run dishwasher, to avoid error code. No leaks present at this time. Job complete"

"Arrived on site for washer making loud noise . Ran diagnostics and found gearcase is shot . Found oil all over underneath . No water leaks detected at time of service. Job complete"

"Arrived on site . Replaced suspension and latch . Ran calibration and diagnostics wash. All checked normal. No water leaks detected at time of service.

Arrived onsite for oven not keeping temp. Upon inspection I found that the temp sensor was out of rang I replaced it and tested unit several time to get and average temp of 352*. Jobs complete.

Arrived on site for fridge not making ice . Found valve dripping and causing ice cup to freeze over . Replaced valve .steamed out fill tube . Ran harvest. All checked normal. No water leaks detected at time of service. Job complete

"Arrived on site for oven door handle right side falling down . Found screw in door . Couldnt find reason for screw to fall out . Nothing is stripped or worn out . Put door back together ,everything is functioning normal. Job complete. No gas leaks detected at time of service."

"Arrived on site ,replaced lightbulb holder . Test and light functioning properly . Job complete ."

"Arrived on site to test unit for defrost issues, tested unit found heater is good but not getting voltage when activated and FC thermistor out of range, replaced parts, programed control to program 22, tested unit unit is now running as designed

"Arrived on site to replace previously diagnosed RC evaporator harness, RC drain pan and FC evaporator motor with thermistors, replaced parts tested unit both evaporators developed good frost patterns , no leaks detected job complete"

"Arrived on site for oven not igniting properly. Found igniter probe pulling away from gas tube . Replaced igniter , unit is igniting on frost spark . No gas leaks detected at time of service. Job complete"

"Arrived on site to test unit for unit not reading correct temps, customer stated that unit is only reading in Celsius, change to Fahrenheit in system tools, showed customer how to calibrate unit, unit is now running as designed, job complete"

Arrived onsite to install previously diagnosed parts. Arrived onsite and spoke with new homeowner. Customer stated that unit has been operating correctly and does not need unit serviced at this time

Arrived onsite for dishwasher with leak. Upon inspection I found that the unit had no M&s sticker. I advised customer to contact whirlpool customer service and see if she can get her a new M&s sticker. Job complete.

Arrived onsite for dishwasher with door that would just fall to the floor when opened. Upon inspection I found that the hing spring had come loos upon installation. I reattached the spying to the hinge and tested unit several time and found that the door operated as designed. Job complete.

Arrived onsite for dishwasher with leak upon inspection I found no appointment leak upon running yeast. I did notice that the unit was leaning forward a bit and when I took the front door skin off a noticed some soap residue left in between the skins which could be the source of the leak. I advised customer to use less soap I also found out that they use a 2x concentrate detergent and the powder detergent sometimes. Then I adjusted the unit up at the front to promote the water to run back and away from the door. I then contacted techline and documented this with Austin osr# 7733974796.

"Arrived on site to install previously diagnosed parts for cooktop, inspected unit and work area. Removed all old burner caps and installed the correct new ones. Tested unit and its now operating as designed. No leaks where observed during service. Job completed."

"Arrived on site for induction cooktop, inspected unit and work area. I tested unit with two pots with water and they both boiled ablut the same time. I called Techline and spoke with Bruce SR#7734076275 and I gave him my findings and CX complaint. Techline said unit is operating as designed and if there was anything wrong there would be an error code showing. I explained to CX and they understood how it works. Unit is operating as designed at this time. Job completed."

Arrived on site inspected unit and work area. CX explained that back left burner just came on by itself and knob had never been touched. Called techline and spoke with Chris. He advised to Replace infinite switch SR #7734074308. I. Replaced infinite switch and tested. Unit is operating as designed. Job completed.

Arrived on site to install previously diagnosed parts. Installed new element and tested. Unit is now operating as designed. No leaks observed during service.

Arrived on site for icemaker with slow production. I inspected the unit and work area. I found the condenser covered in lint and dust. I cleaned the condenser out. I ran the unit and found it working properly.

Arrived on site to replace sump and motor and heating element. Replaced both parts. test unit and unit test good job complete.

Arrived on site for fresh food section not cooling. I inspected the unit and work area. I found the rc evaporator covered in ice. I removed the ice and tested the thermistor I found the thermistor open. I replaced the thermistor. I reassembled the unit and found it working as designed.

Arrived on site toninstall previous diagnosed parts. I gained access to the right front office holder and changed it. I completed the LP converstion for the entire range. I tested the unit and found it working as designed. Job complete.

Arrived on site for front left burner not igniting. I inspected the unit and work area. I found the gas ports to the ignitors had manufacturing burrs in them. I cleared the burrs and reassembled the unit. I tested the burners and they all ignite as designed job complete.

Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker failed and replaced it. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

"Arrived to inspect temperature issue. I set the main oven to industry standard testing of 350F and started the cycle. The unit ignited as designed and reached an it into preheat of 404 (expected) and then declined to 312 and re-ignited. Subsequent temps were 346, 323 and missed an ignition attempt. Re-ignited at 309 and then 348, igniter a second tie and went to 367. The unit attempted to ignite again and 324 and failed. I disassembled the burner assembly and found the flame spreader/heat plate had been installed upside down, causing issues with gas flow and subsequent flame shape and ignition. I corrected the issue and tested at 350. Preheat claimed at 410 and then cycled at 324. Subsequent cycles were 354, 322, 355, 323, 356. The unit performed as designed after the burner correction and authoritatively ignited after heat up during subsequent ignitions. I verified the smaller chamber heated as designed as well. No gas leaks detected during service.

"arrived on site for dishwasher not cleaning the dishes. I inspected the unit and work area. I found fault codes F7e1 no heat, f6e6 cold water. I ran a diagnostics cycle and found the wash motor stopped working halfway through. I tested voltage to the motor and found proper voltage. I tested resistance to the motor and found 3.3 ohms, it should read from 11 to 16 ohms. I also found one of the buttons not working on the console. I inspected the console and found corrosion on the control. The unit will need a new motor and console parts

"Arrived on site for a washing machine that is not agitating properly. Inspected unit and work area. The customer advised that the unit does not seem to get all of her clothes wet and that her wash cycles are not coming out clean. Ran the unit through diagnostics and found an F8 E6 (water hazard) and F0 E3 (overload) error codes. Tested the unit and an auto test and the unit ran as designed. Started to test the unit and some of the wash cycles the customer was talking about and noticed that the extra power button was being used on those cycles that she was having problems with. Advise the customer that this is normal operation when using the extra power button due to the unit trying to maximize the soap to water ratio to get the items cleaned. I did advise her on heavier loads, water will not fill up over the clothes when the extra power button is used. Advise the customer on proper loading procedures and usage. The unit is working as designed. Call complete."

Arrived on site to unit for bottom oven light not turning off. Test unit and found and latch. Replaced latch test unit and unit test good light is turning off. Also found unit not sitting flush to cabinet and bottom oven did not have screw holding oven in. Advised customer to get with us builder to get installation people back out to correct those issues. Job complete.

Arrived on site to replace magnetron inverter control and console. All covered under warranty replaced parts test unit and unit heating correctly job complete.

Arrived on site to test unit for unit not washing correctly. Test unit and found wash motor not responding. Replaced sump and motor. test unit and unit working as designed. No leaks present job complete.

Arrived on site to test unit for left front burner not igniting right away like the others. Test unit and found left front burner being power burner having 2 orifices when the other burners have 1. Also found knob not turning correctly due to knob lock not sitting inside knob correctly. Secured knob lock test unit and unit test good job complete.

Arrived on site to replace heating element for special project. Replaced heating element test unit no leaks present job complete.

"Arrived on site for a refrigerator with the doors not sealing properly. Upon arrival the customer stated that they found the mullion area bad. The customer used a magnet to walk down the mullion and we found a large section on both the RC and FC sides where the magnet gets out of position. Upon further inspection I found the gasket good and sealing flat. However, I found the seal very weak and allowing the door to occasionally pop open without shutting again. The customer stated they did have several occasions where frost was all over inside of the freezer. I called techline and spoke to Anthony and received SR# 7734082838. I informed Anthony of my findings. Anthony and I got on a video chat and I showed him how the magnet does not slide down the mullion smoothly and has voids in specific areas. We also checked the magnetism of the gaskets with a paper clip and found it good. While on the phone I also found the pressure from the gaskets being released where the magnetic issues were on the mullion before the areas where it seemed to be fine. This possibly indicating a lack of connection in those areas. Anthony and I could not definitively find the failure. Therefore, Anthony escalated the issue and stated myself or the customer will be reached out to for further instruction. The customer also had LED modules going out, and per the SP W11606409 all of the modules need to be replaced. I am ordering the modules and the office will reschedule once reached out to about seal issue. ; ordrng 12 W11484836 (LED Modules)s"

Arrived on site for condensation building up around the front gasket. Found some gapping around liner . Ordering white silicone . Call to set return . ; O-emld tckt

"Arrived on site for a refrigerator making a loud hum. Upon arrival the customer stated the sound was constant and if it stopped it would only be for a short period of time. They also stated they had just spilled something in the FC and the doors had been open for roughly 20 minutes right before arrival. Due to this I couldnt get an accurate temp reading. I was able to replicate the noise and found it coming from the FC fan. Upon further inspection I found significant ice build up on the FC evap. I gained access to the control to ohm out all thermistors. I found the RC at 6.42k, the FC at 9.48k, and the FC defrost at 49.1k. This indicates a bad FC defrost thermistor and control. The control should be reading the defrost thermistor as way to cold and should be defrosting, but it is not. Therefore, the control is faulty. The defrost harness is still under our warranty. I am ordering the control and will return with the harness as well to replace. I advised the customer on letting the unit thaw at least 48 hours prior to service and to lay towels down. No service fee collected due to being a callback on a related issue. Office to reschedule.; ordrng 1 WPW10675033 (Control)"

"Arrived onsite for refrigerator with dispenser issues along with all LEDs not working and the door chime going off every so often. Upon inspection I found the deli drawer do I submerged in water and corroded to the point of no return also the harness connected to it came apart pictures for all damages; ordrng 1 W10815674 (Gasket, Pantry) and 1 WPW10677119 (Pan con) and 1 W10846057 (GASKET-FIP) and 1 W11122874 (Ice door)"

Arrived onsite for a cooktop that when the RF burner is turned on the RR burner heats also. I found a constant 120VAC at the rear element block for the RR burner when both right switches were off. I found the switch for the RR heater stuck closed between L2 and H2. The switch needs to be replaced. The customer also stated the RF element didnt seem to get as hot as it use to and I explained that it could have been because the rear heater was causing extra amp draw making the switch cycle prematurely but I will return with an extra switch just in case. The customer will test it before we return because we left the rear element disconnected from the block. Ordering 2 W11088181 infinite switches. Office to RS.; ordrng 2 W11088181 (Infinite switch)s

Arrived onsite for ICE MACHINE WORKING BUT MAKES VERY LITTLE ICE. Upon arrival test unit and unit is operating as designed. Found that the unit is pushed to far back into the cabinet and the door will not close completely also keeping interior light on. There was too much warm air entering the unit and causing ice to melt quickly. Customer will allow sufficient time to harvest ice. He will monitor the unit and have us come back on Wednesday July 20th to for follow up. Office to reschedule for Wednesday July 20

"Arrived onsite for washer that will no longer operate. Upon inspection I found code stored F9E1, F8E3, F8E6 and f5e3. I found that unit would not let me test it at all it would just flash f5e3 for the lid switch . I replaced the lid switch and the the unit would not agitate but not drain and spin and the lid would not open so replace the control ant tested in component activation mode the lid lock function and it passed the I attempted to activate the drain pump and found that it would not activate. I then replaced the drain pump but after replacing the old pump I found that the drain pump,harness was separated at the connector in a way the you wouldnt notice if you are not looking at it directly. I repaired the connector and tested the unit in diag mod and in wash with sheets in the washer and found that the unit operated as designed both those times. Job complete no leaks."

"Arrived to inspect cooling issue in FC. I found the evaporator plugged with frost at the intake ports, along the sides and at the top of the evaporator assembly, but the was minimal frost in the core area of the evaporator. I tested the defrost system during removing the frost and it worked within service test mode. The thermistors were within range and after removing the retainers in the plugs at the control, I was able to verify 1.55VDC and increased to 1.8VDC after the compressor engaged. I removed and replaced the HV control and tested. The chassis required squaring and the FC door was barely making contact with the chassis, with the drawers empty and I corrected. No leaks observed during service.