On arrival verified complaint of unit not making ice. Per previous diag replaced ice maker and HV board. Ice maker has already called for water and functioned. Unit is working as designed. Job complete installed w11224256 and w11658802

"Arrived on site for microwave not heating or turning on. On arrival confirmed failure and found interlocks, fuse, and cap and diode failing. Replaced w11256462, w10850446,w11707984(2x), w11551761, and w11551558. Tested microwave and found it working as designed. Call complete"

"-3 fc 35 rc. KRFF577KPS02 Arrived to inspect ice production issues. I found the machine T -3 in the FC and 35 in the RC. No gapping was found around the ice maker housing and the ice bin gasket had a better than average seal. The leveling legs were not set and the machine was tilted forward, one inch farther out at the top, than the bottom and causing the crisper drawer to constantly roll out. I corrected the chassis positioning and the RC doors required squaring and leveling. The ice maker error code test showed an E5, but no water was found in the ice mold, denoting the E5 error was, in error due to no water entering during attempted harvest modes and the control not seeing the expected temperature rise from the water fill. I found the inlet tube heater was not fully pressed into place and corrected. I tested the thermistor with a thermocouple and thermal camera, finding it within 1/2 a degree of measured and in excellent condition. I re-installed the ice maker and tested. The fill retuned and the machine operated as normal. I completed the service by power cycling the machine and verifying the error code had cleared. No leaks observed during service."

Arrived on site to install previously diagnosed and ordered parts per previous tech. Installed all parts that were needed W11219115 W11178227 W10752187 W11550891 W11449841 W10754448 W10734521 W11568797 W11551646 WP8533928 W11260238 W11027980 W11195971 however upon testing we observed that the valve is becoming stuck open. I am ordering a valve W11165546 and 2-man job. Office to schedule return service. ; ordrng 1 W11165546 (Valve) and 1 CNOTE (2-Man)

"Arrived on site to test unit for not cooling. On arrival customer showed me deli UI harness was cut. Read disclaimer to customer before servicing and warned customer of strings of failure with particular model. Customer stated he will need to reconsider and will be calling us back if wishing to proceed with servicing. No service provided, no fee collected."

Arrived on I site for microwave with intermittent failing surface light functionality. On arrival confirmed failure and found control relay stuck. Replaced control and found unit working as designed. Call complete

"Arrived onsite for unit shutting down after 25 min. Customer states cycles that take typically 1hr or more are quitting after about 25 minutes. The unit will tone as if cycle complete but does not spin the cloths out. Ran diagnostics and only code is for overloaded. Ran an auto test and rapid wash and had no issues and unable to duplicate the issue. Due to intermittency replaced main control. Customer called back that again the unit quit; toned, drained the water and turned off. Walked customer through diagnostics and only error was F2E1 stuck key. Called Tech line Jonathan SR#7739941354. Tech had no explanation other than the unit is responding as if it lost power. Will need service management assistance in screening call. Office to schedule ; O-emld tckt"

Arrived on site for washer not turning on. On arrival found no power at outlet. Found drain pump at 20 ohms and no breaks in harness. Found motor windings at 4.9 ohms(cw/ccw). Found 20amp gfci breaker outside had tripped towards the end of the cycle. Reset breaker and found properly polarized 123vac at outlet. Replaced both controls w11675701 and w11627413. During washer cycle test I found amp draw never exceeded 8amps. Explained to customer how sensitive the gfci breakers are with rapid amp change in some appliances and to use unit to help train breaker to handle amp change. Unit works as designed with no leaks call complete

On arrival verified complaint of noise. Per previous diag checked fan and found blade was touching shroud. Unit no longer makes noise. Adjusted fan blade and reinstalled unit. Makes slight fan noise now. Uninstalled and noise goes away. Noise sounds like normal noise. Spoke to TL for customer satisfaction complaint 7739937818. Unit is now installed and working. Job complete installed w11662648

"On arrival verified complaint of noise. Watched video from customer and identified splutch screech. On inspection found splutch cut into the shield as nut was loose. Belt was slightly worn and shield was cut. No sign of damage or leaking from gearcase. Replaced cam, belt, and shield. Unit is now working correctly. Job complete installed w10721967, wpw10006384 belt, and w11409708 shield."

"Arrived on site for not dispensing water. Adjusted tubing,tested water dispenser unit working as designed. No parts used"

"Arrived on site for unit not defrosting. Ran diagnostic defraot themristor reading open,replaced main control ran diagnostic test thermistor reading good,replaced themristor just in case thermistor issue,ran diagnostics thermistor reading good,ran heater test passed heater powered on. Used w11742389,wpw10384183; used 1 Wpw10384183 (Thermistor) from stock"

Arrived on site to install previously diagnosed and ordered parts. I reset the unit and was able to open the door. I replaced the latch and tested the unit. The unit operating as designed. No water leaks observed during service. W11565030

"Arrived on site to test unit for noise. Upon arrival customer stated when he starts a cycle it starts to hum and vibrate loudly. Also beeps and flashes the LED. Ran a diagnostic cycle, when drain pump kicked on customer stated that was the noise. Drain pump was vibrating louder than usual but that was due to no water in the unit and pump not primed. After water entered the unit and ran a full diagnostic cycle the drain pump engaged and sounded normal. Inspected drain pan and found sudsy water causing float switch to trip and not allow a cycle to be completed. Removed water and tested, unit is now running as designed. Explained to customer the importance of not using too much soap. Advised to switch to liquid soap in order to be able to customize the amount of soap going into the unit depending on the load sizes and soil levels. Also explained the importance of running hot water before starting a cycle. No leaks detected, no parts installed, job complete."

"Arrived on site to install previously diagnosed and ordered part. I installed the new latch and unit is now locking properly, however on a test cycle, the unit will fail to agitate or spin. I checked the harness and the harness is good. I also checked the motor windings and they test good as well but motor will not run. I verified that the motor is receiving voltage. I am ordering the stator clutch and slider and capacitor. W10734521 W11195971 W10754448 W11033573. I am scheduling for 9/24. No water leaks observed during service. ; ordrng 1 W10734521 (Slider) and 1 W11195971 (Stator) and 1 W10754448 (Clutch) and 1 W11033573 (Line filter)"

"Arrived on site to test unit for no power. Upon arrival customer stated ever since they moved in unit has had no power. Confirmed issue. Outlet is wired correctly and has proper voltage. Took voltage at the filter board and found L1-N only reading 6V. Checked L1-Chassis found it reading 120V. Took N-Chassis and found it reading 120V. Contacted SW. Per SW filter board would need to be replaced. Will need to order part for return visit. After installing filter board recommend testing unit at a different outlet, if everything checks out then test unit with its own dedicated outlet. Ordering parts, no parts installed, rescheduled for 09/27.; schdld next appmnt for 9/27 FRI !"

"Arrived on site to inspect refrigerator not producing ice. Upon further inspection, I measured the FC temp and recorded -3 degrees. I gained access to the ice maker and found that the ice maker sensor was damaged and hanging out of place. I verified that the valve is ok and not an issue with the water supply. I replaced the ice maker and the unit will start producing ice within 48hr. No water leaks observed during service. W10873791"

"Arrived on site to test unit for uneven heating, tested unit found front right burner orfice clogged causing uneven gas flow, cleared and tested, unit is now functioning as designed, job complete no parts installed"

Arrived onsite for dishwasher door with no retention. Upon arrival I pulled the dishwasher out and found the right hand spring came out of place. I re attached the spring and unit door is now opening and closing as how it was designed. The door no longer falls down and spring is staying in place. No water leaks present at time of service. Call complete. No parts installed.

Arrived on site for refrigerator needing sealed system repair. On arrival found no dye or leak around drier but I did find dye com8ng out of lock ring attachment on condenser coil. Removed lock and added a new sleeve then pulled vac and recharged system with 5.75oz of r134a. Tested unit and found no leaks and even frost patterns. Informed customer to give unit 24 hrs to stabilize temps. Call complete

Arrived on site for poor venting . Found Dampner not opening . Found foil tape obstructing proper opening . Adjusted vent cover and removed excess tape . Dampner is opening and closing properly . Otr is venting better . No parts installed. Job complete .

On arrival verified complaint of off balance basket. Attempted to replace basket. On removal of old basket identified gearcase is damaged and not allowing new basket to seat correctly. Installed basket but unable to reattach lid due to basket is lodge up higher on the shaft. Spoke to customer and service SW and laid lid on top and sercured equipment inside unit. Ordering gearcase w11454372 and tub ring W11550886 for return. Rescheduled for 9/24; ordrng 1 W11454372 (Gearcase) and 1 W11550886 (Tub ring)

"On arrival verified complaint of tripping breaker. On arrival inspected unit and found no signs of arcs or damage. Visual inspection of the harness shows no signs of damage. Terminal block is wired correctly and is tight and twists in power cord removed. Verified voltage and polarity are correct. Removed power cord from wall. Replaced Bake and broil elements. Checked continuity between element casings and terminals and found OL. Removed ground strap. Reconnected power. Ran bake element and broil elements in diag test activation then ran bake cycle at 500 with ground strap off for 30 mins. Verified amp draw was under 16amps max. Stopped cycle, disconnected power,and reattached ground wire. Reconnected power and Set bake at 500 Advised customer to run for 1.5 hours and turn off cycle, unit is working as designed job complete replaced bake element w11182108 and broil element w10856603"

Part was damaged . Reordering door gasket W10917313. Return set 9/25. ; ordrng 1 W10917313 (Gasket)

"Arrived on site to inspect unit for not heating. Upon closer inspection found mag over heating. Replaced mag, tested unit, unit is running as intended. Job complete. Used W11578959"

"On arrival verified complaint of tripping breaker. On arrival inspected unit and found no signs of arcs or damage. Visual inspection of the harness shows no signs of damage. Terminal block is wired correctly and is tight twists in power cord removed. Verified voltage and polarity are correct. Removed power cord from wall. Replaced Bake and broil elements. Checked continuity between element casings and terminals and found OL. Removed ground strap. Reconnected power. Ran bake element and broil elements in diag test activation then ran bake cycle at 500 with ground strap off for 30 mins. Verified amp draw was under 16amps max. Stopped cycle, disconnected power,and reattached ground wire. Plugged in and unit immediately tripped breaker twice in a row. Spoke to GC and was advised bad outlet or breaker. Unit worked when removing ground strap. Incoming voltage waiver signed. Job complete. Installed w11321472 and bake w10779716"

"Arrived on site to inspect unit for not heating. Upon closer inspection found unit heating but had zero air flow. Showed customer paper test and with vent paper was not held at all, removed vent paper was held by 10 percent of vent holes. Informed customer to have vents professionally cleaned. Job complete. NO PARTS USED."

Arrived on site to inspect unit for clanking noise. Upon closer inspection found left panel severely dented causing basket to hit cavity. Will need to order left panel. Office to reschedule ; ordrng 1 W11352995 (Panel)

On arrival verified complaint of unit runs and makes noise but no heat. On running cycle found buzz from magnetron but no arc sounds. ordering magnetron W11495561. Office to reschedule due to part availability ; ordrng 1 W11495561 (Magnetron)

"Arrived on site to test unit for loosing power, customer stated that console will randomly cycle power a couple times a day, was able to witness it cycling power during service, do to software issues, replaced console and provided customer Wi-Fi team number so unit can be connected properly, unit is now running as designed, job complete installed W11296171"

"Arrived on site to inspect unit for error f8e4. Found switch failed. Replaced switch tested unit, found excessive suds but ran fine. Informed customer to not use pods and use less soap. Job complete. USED W11545764"

"WRT311FZDZ02 Arrived to inspect freeze thaw cycles in the RC. The RC was 18 and -8 in the FC upon arrival and the compressor was running. I contacted the MFG tech line and advised of all prior repairs and current findings. All thermistors were re-tested via resistance and thermal camera and were well within tolerance. The tech discussed the possibility of the sealed system with me, but with the extreme low temperatures attained, it was an unlikely issue, as that would not be probable. The machine is operating as it is designed and no further adjustments or repairs can be made. The technician was aware that the customer does not want further service, as nothing can be repaired and has notated. No water connections to unit. SR# 7739411347"

"Arrived on site for washer repeating past error . Ran diagnostics got latch error code . Cleared code out and powered unit off . Ran calibration and diagnostics wash twice . All checked normal , no new faults found . Started couple quick washes , unit is filling and advancing in cycle . No water leaks detected. No parts used . Job complete"

"WOC54EC0HS04 Arrived to inspect microwave inverter issue. I verified the machine would give the inverter error and would not heat. The front lower vent was fully resting in the cabinetry and causing the upper outer sides to less inward, causing the interlock switches to malfunction and eventually damaging the inverter. Office to order interlocks and set service for two hours. Returning technician will need to install shims to correct installation position. ; ordrng 1 W11033422 (Interlock) and 1 Twohrs (Two hour service)"

"Arrived on site for microwave not heating . Found diode shorted . Replaced diode W11256462. Heated water up couple time . Avg 120 ,within WP specs . Job complete"

Arrived on site for dryer not starting . Unit will power up but not tumble . Found sock stuck in blower housing . Removed item and dryer is now tumbling and heating properly . No parts used . Job complete

MVW7230HW0 RG: Arrived on site for a washer not adding enough water per client. Ran a service mode no error codes . Further inspection found oil under washer indicating a bad gear case also rotor had failed. Gear case and rotor will need to be installed as well as the slider and returning drawer just in case . No water leaks visible from water supply.; ordrng 1 W11260238 (Rotor) and 1 W11449841 (Gearcase)

Arrived on site for refrigerator sensor and measurements. Across top middle and bottom its 35.5. With a doors its 35.75. Doors from corner to corner are 49.6. Distance between doors is .5 at top and .7 at bottom. Separated doors as much as possible. Now its .6 at top and .5 at bottom. Measure inside cabinet and the doors in and x shape and measurement were equal. This is all we able to do. As long as they do not bind it is normal call complete. Sr#7739891183

Arrived onsite for freezer light not working. Upon arrival I found the light to be working but the cover to be hanging with clips broken. I documented photos and the cover will need to be ordered for the repair to be completed. Ordering WPW10313917 Housing Lighting. Office to RS.; ordrng 1 WPW10313917 (Housing Lighting)

"Arrived on site to follow up on sealed system repair. I evacuated the system and disconnected the compressor. I ran nitrogen through the system and blew out oil and moisture that was in the lines, I could hear a bubbling in the evaporator. Blew out lines until the nitrogen was clean and free of oil and moisture. I installed a new dryer and compressor. I tested with 75 psi of nitrogen and found no leaks. I charged the system to spec. Started unit. Once compressor kicked on, it ran for about 3 minutes and the condenser to hot gas valve joint ruptured / split and leaked. I removed and replaced the condenser and evacuated remaining pressure. Repressurized to 75 psi and confirmed no leaks present. Charged to spec and ran system again. Found unit functioning properly. I watched the unit until I verified a good sized slab was building and the evap had a solid frost pattern. Unit working as designed at this time. Parts used - WP2313624, W11506635, W10843121, W11735041. Root cause of failure appears to be compressor failing and also pushing oil. Repair completed."

KRFC302ESS07 RG: Arrived on site for a refrigerator with a gasket issue per client. Further inspection found the rc right door gasket had a defect on it . Replaced part#w10830046

"Arrived on site for refrigerator needing dampener. On arrival customer stated unit had t made ice and was intermittently shutting cooling down after a few days of running since last repair. Found compressor is randomly shutting down and also found ice maker has an E5 error code. Ordering ice maker and sealed system parts to finalize repairs. Ordering W11574734 compressor, W11598434 evap coil, WPW10143759 uv drier, W10913906 access valve, W11658802 ice maker. Office to reschedule once availability of parts is known. ; ordrng 1 W11574734 (Compressor) and 1 W11598434 (Evap coil) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve) and 1 W11658802 (Ice maker)"

"WRS331SDHM08 Arrived on site for door dents. Upon arrival, confirmed RC door dented (picture attached) Proceeded to replace LW10912313 dor fip and W11223753. Tested unit and now unit is functioning as designed. No water leaks detected at this time."

"Arrived on site for unit runNInG in clEan mode? Found unit has f8e4, f9e2, . Runs drain pump and clean light flashes. Ran diagnostics. Pulled unit out. Found leak from tub. Office will call to schedule. ; ordrng 1 W11409866 (Tub)"

Arrived onsite for washer making excessive noise. I put the washer in diagnostics and no error codes present. I put the washer in a test cycle and the unit completed it with no issue and no noise present. Washer is operating as designed at time of service. I informed customer that there could have been a off balance load causing the noise to occur and advised him to not do excessive loads. No water leaks present at time of service. Call complete. No parts installed.Apt 266

"Arrived on site for dishwasher not turning on, sometime it would just turn on by itself. Diagnostics has F2e1, f5e1, found wires loose at junction.. fixed and corrected. Control not responding, replaced control. Verified operation. Call complete. W11637583"

"Arrived onsite to replace gearcase, actuator and cam. Replaced parts and tested. Unit is now functioning properly. Job complete"

"Arrived on site for no cool in fresh food section. At time of visit unit cooling correctly,ran error test FAE1 fan motor,at time of visit fan working. Ran diagnostics all thermistors passed,ran fan test multiple times fan running,ran heater test passed heater powered on,ran fan test checked air flow in all sections good. Exited diagnostics checked air flow good."

"Arrived onsite for unit not keeping vegetables fresh in crisper drawer. Customer stated she has tried adjusting temperature settings as well as humidity adjusters on drawers. She has not found a balance for greens to last. Called tech line as customer says this has been from day one. Refrigerator was replaced by whirlpool due to previous unit doing the same thing. Tech line stated that there are no dampers on the crisper drawers that will regulate additional air flow and now using glass, opposed to wire shelving, so air flow is decreased. Only recommendation is to stagger shelves to increase air circulation. Stated unit is functioning as designed. Steve SR7739942313. Job complete. No parts used"

Arrived onsite for unit rattling between the evaporator cover and the fan shroud. Used pad between shroud and panel to stop rattling. Unit is functioning properly. Job complete

"Arrived on site and replaced previously diagnosed gearcase(W11449840), cap(W11395618), belt(WPW10006384), motor(W11026785),cam(W10721967), and actuator(W11481722). Unit is now working as designed. No leaks detected. Job complete."

Arrived on site to test unit for not heating. Found element was shorted out. Replaced element(WP3387747) unit is now working as designed. Unit failed a ventilation test. Advised customer to have ventilation leading to exterior cleared by professional prior to using unit to prevent any further damages. Job complete.

Arrived onsite for bleacher section holding water on dispenser. I put the washer in diagnostics and found no error code present. I checked the dispenser after running in test cycle and found no water held. I checked the dispenser and found it to be broken. I replaced the dispenser and there are no issues present at time of service. Washer completed cycles and had no issues present. No water leaks present at time of service. Call complete. Installed W11524105 drawer.

Arrived on site for oven tripping breaker. Attempted to removed from wall but could not. Left side getting stuck. Pics taken. Ran bake and broil with no immediate tripping. Since unable to access rear panel and control I ran a broil for 30 min to evaporator any moisture. No tripping during procedure. Empty house. Call complete. Advised if problem continues then unit must be made accessible for repair.

Arrived on site for dishwasher not turning on. Verified at junction box 126v. Removed door panel and found control panel disconnected at panel. Reconnected and properly secured. Ran diagnostics. All pass. Call complete. No parts

"Arrived on site for dishwasher leaking. Also rusting on bottom left. No error codes stored. Removed dishwasher from wall. Ran diagnostics with no leaks. Ran a cycle and also was not getting leaks, possible the foam was not letting unit close properly. Accessed door and also found possible issue with vent creating to much moisture. Need door panel and vent, and lower spray arm. ; ordrng 1 W11625194 (Door oanel) and 1 W11649995 (Vent) and 1 W11550888 (Spray arm)"

"Arrived on site to inspect refrigerator noises. Upon further inspection, the tenant provided a video of the noise which sounded like the evap fan hitting ice. However, while servicing another appliance, the unit began to make the noise which was pinpointed as the condenser coils vibrating on the support brackets below it. I adjusted the brackets and coils and retested and unit is operating as designed. No water leaks observed during service, job completed. No parts installed."

"Arrived on site to inspect ice machine not making enough ice. Upon further inspection, I found a small amount of ice in the bin, but it was small in size and wet (photo). I found water leaking from the reservoir drain cap and very little water in the reservoir, which when the recirculating pump circulates the water over the evaporator, as its leaking from the reservoir cap, the amount of water is decreasing and in turn making small slabs of ice on the evap. I found the cap loose and tightened it and water stopped leaking from the reservoir. Tested the unit in diagnostics and it operated as designed. Retested in a normal cycle and the unit continues to operate as designed. No external water leaks observed during service, job completed. No parts installed."

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the door switch, both springs and the strike and catch and tested. I found the door continues to pop open during use. I removed the door and inspected and it appears the inner door panel is warped causing a poor connection between the strike and catch. I placed my level on the front of the front panel and its not warped. With the door fully open, it appears its sagging down slightly. I am ordering the inner door panel, outer door panel, door seal, adhesive for the seal, both hinges, front panel, and latch kit and scheduled return service for 09/25/24 AM. Customer requesting first call. No lint observed during service. RETURNING TECH TO REPLACE INNER & OUTER DOOR PANELS, DOOR SEAL & HINGES BEFORE REPLACING FRONT PANEL. WPW10041960 (2x), 279570, WP3389441, WP3406107; ordrng 1 W10861223 (Outer door panel) and 1 WP695737 (Inner door panel) and 1 W10906683 (Door seal) and 1 WP8066056 (Right door hinge) and 1 WP8066057 (Left door hinge) and 1 279443 (Front panel) and 1 WP279368 (Adhesive) and 1 279570 (Latch kit) and 1 CNOTE (CUSTOMER REQUESTING FIRST CALL ON 09/25/24)"

"Arrived on site to inspect washer error codes. Upon further inspection, I placed the unit in diagnostics showing error codes F9E1-drain failure and F8E6-water hazard. I cleared the codes and manually tested the drain pump. When the pump came on, it began to drain the water from the unit but was making a loud chattering noise. I stopped testing and tilted the unit back to gain access to the components underneath the unit mainly the drain pump. Once I had it tilted back, I found gearcase oil on the rotor, drain pump, and all four panels (photo). I removed the drain hose from the drain pump and inspected inside the pump and didnt find any debris that would be causing the noise. I advised the customer of my findings. I am ordering the gearcase, slider, clutch and CNOTE-PLACE ON CANCELLATION LIST and scheduled return service for 09/25/24. RETURNING TECH TO REPLACE THE DRAIN PUMP, GEARCASE, SLIDER, & CLUTCH. No water leaks observed during service, and no parts installed today.; ordrng 1 W11393685 (Gearcase) and 1 W10734521 (Slider) and 1 W10754448 (Clutch) and 1 CNOTE (PLACE ON CANCELLATION LIST)"

"Arrived on site to test unit for burning smell. Unable to put unit into diagnostics due to UI not responding properly, but noticed when powered on relay to element staying on. Also found adjuster kit is needed for damaged wheels. Recommend control, element, UI and adjuster kit. Documented with safety and was advised to have customer contact whirlpool. No parts replaced at this time. Job complete. SR#7739908799"

"Arrived on site to test unit for dirty dishes. Found glassware has a white residue when done washing. Error f3e2(OWI miscalibrated). Ran diagnostics and found found water to be very merky. Contacted Jerrin with WPL and recommended sump assembly, spray arms, OWI and feed tube/tower. Office to reschedule. ; ordrng 1 W11550888 (Spray arm) and 1 W11545334 (Lower spray arm) and 1 W11744286 (Feed tube) and 1 W11410464 (OWI)"

Arrived on site to test unit for tripping breaker. Found when entered diagnostic test 6 breaker tripped. Found defrost element not reading open. Recommending control and harness. Scheduled for 09/24. ; ordrng 1 W11566892 (Harness)

Arrived on site and replaced damaged timer(W11685947 and knob(W11675852) per service pointer. Unit is now working as designed. Job complete.

"Arrived on site and replaced previously diagnosed interlock assembly(W11244495). Could now hear high voltage components and fan kicking on but still not heating. Disassembled unit and when replacing magnetron noticed it missing tip and damaged in box. Reassembled unit and needing to order new magnetron. Recommending mag, cap, diode. Scheduled for 09/24. ; ordrng 1 W11402082 (Magnetron)"

Arrived onsite for washer not wanting to go through cycles. Upon arrival customer stated it would not go through clean wash and wrinkle wash. I replaced the control as the ui had been replaced previously and tested the unit. Unit would spin slow and would not ramp up on fast spin. The motor is bad and will need to be replaced. Ordering W10915700 stator and W10915701 rotor. Return with parts. Installed W11419171 cntrl elec. Office to RS.; ordrng 1 W10915701 (Rotor) and 1 W10915700 (Stator)

"Arrived on site to inspect cooktop sparking on its own and middle burner not igniting. Upon further inspection, I found that the igniters and switchers were operating as designed. The customer advised that she accidentally wet the igniters while cleaning which caused them to spark that day by themselves. Igniters are no longer shorting. I advised the customer on proper cleaning of the cooktop and to be careful not to get the electrodes wet as they may start sparking on their own. The middle burner had the wrong burner cap which caused it not to ignite properly and this is the reason the customer would smell gas when trying to ignite the middle burner. I placed the burner caps in the correct positions and tested the burners. No gas leaks observed during service. Unit is operating as designed ."

"Arrived on site to install previously diagnosed and ordered parts. I installed diverter disk and cover and tested the unit, the unit is operating as designed and no longer hear the loud rubbing sound from the diverter. No water leaks observed during service. W11679656 W11662107"

Arrived on site to install previously diagnosed and ordered part. Installed the console and retested the unit and the unit is operating as designed. Job complete W11659261

"Arrived on site to test unit for no heat. Upon arrival customer stated her husband put his clothes to dry and after 30 minutes it was still damp and cold. Unit has been working fine since. Tested unit, unit is heating properly. Ran a vent test and found vent is restricted, poor airflow causing long dry times. Advised customer to get vent cleaned by a professional to return unit to optimal operation. At this time unit is running as designed, no parts installed, job complete."

"Arrived on site to test unit for no heat. Upon arrival spoke to the customer, customer stated they just moved in and used this unit once and it did not heat. Tested unit, verified it is not heating. Removed from panel and ran a cycle, found glow igniter working properly, heard a click from the valve but no gas was being supplied. Tried switching the gas ball valve both directions, still no gas being supplied. Removed yellow gas line from the dryer and turned the valve on, no gas is being supplied causing unit to not ignite and not heat. Called customer and informed her of what I found. Advised to contact builder so they can come and take a look at why the dryer gas line is not being supplied, may be another shutoff somewhere in the house that is turned off. Unit is running as designed, no parts installed, job complete."

"WFG320M0MS0 Arrived on site for front right burner not working upon arrival, found spark ignition loose. Unscrewed holder to ignition and re tighten. Tested on multiple occasions and now unit is functioning as designed. No parts replaced"

"KRFC704FSS02 Arrived on site to re route wire. Upon arrival, found connection to UI disconnected and trapped on door ice, not allowing to close tightly. Re secured and corrected all issues and now unit is functioning as designed. No water leaks detected at this time. No parts replaced"

"WFG505M0BS3 Arrived on site for gas leak. Upon arrival, tenant stated the gas smell will be very excessive while unit is running. Inspected all burners and oven burner and unit is burning correctly so little to no combustion (yellow/orange flame tips). Inspected air shutter and found to be at factory position. Closed it off about 20% and still did not fully resolve issue. Stated to customer this is an entry level unit and gas leaks more often compared to other models. Customer is concerned this is a health hazard. Suggested to replace unit entirely with a different model that is a non entry and more stable. Unit is functioning as designed. No parts replaced"

"Arrived on site for no lights. Diagnosed a defective led module,per service pointer removed all leds,installed updated leds all leds working as designed. AUTHO S84638 Used 4 W11632139; used 4 W11632139 (Led module) from stock"

"MVWC565FW2 Arrived on site for unit unbalanced. Upon arrival, found suspension faulty. Entered diagnostics and found no errors stored. Proceeded to replace W11130362 suspension. Ran diagnostics and passed. Unit is functioning as designed. No water leaks detected at this time ."

"Arrived on site. Pierced low side pressure reading 0 with a weak frost pattern. Removed defective compressor,installed a new compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good. W10309989,wpw10143759,w11506635"

Arrived onsite for dryer making squealing noise in mid cycle. I put the dryer in diagnostics and no errors were present. I ran the dryer in a diagnostics test and a timed dry and could not replicate a noise. The dryer is completing cycles with no noise present. Dryer is operating as designed at time of service. I informed the customer if the noise is still present to document it and have it sent to whirlpool. Call complete. No parts installed.

"Arrived on site to test unit for not washing dishes. Upon arrival customer stated he ran a cycle and nothing got wet and dishes was dirty. Ran diagnostic cycle, did not hear any water entering the tub. Valve was turned off. Turned valve on and tested by running a diagnostic cycle, all components are properly engaging and unit is now running as designed, no leaks detected, no parts installed, job complete."

Arrived onsite for washer not spinning/agitating. I confirmed washer would not spin or agitate.i got under the unit and found the belt had slipped off the gearcase and sitting on the floor. I re attached the belt and cover as the belt was not damaged. The belt is now sitting firmly on the motor and gearcase and will no longer slip. I tested the unit and is now operating as designed. No water leaks present at time of service e. No error codes present. Call complete. No parts installed.

Arrived onsite for refrigerator leaking water. I found water leaking into the refrigerator compartment. Upon further inspection I found a huge gap on the left bottom gasket and gaps along the bottom and bottom right of the gasket. I took a spacer off the hinge so the door would close correctly and I reshaped the gasket so it would seal properly. I informed the leasing office that the customer will need to leave the door shut for 3-4 hours so the gasket can cool down and keep it's shape. No water leaks present at time of service. Call complete.

Arrived onsite for washer lid not locking. I found out the latch wasn't locking not allowing the washer to continue in cycles. I replaced the latch and unit will now complete cycles with no issue. No water leaks present at time of service. Call complete. Installed W11513248 latch.

Arrived onsite to replace previously diagnosed parts. I replaced the agitator and hub. The unit is now operating as designed and spinning as designed. No water leaks present at this time of service. Call complete. Installed W10528947 Hub and W11418231 Agitator.

Arrived onsite to replace previously diagnosed parts. I replaced the main control and the UI ordered by previous tech. I also retrieved the tempdatamonitor for data logging. No water leaks present at time of site call complete. Installed W11636543 UI AND W11224256 CONTROL.

Arrived onsite for dishwasher with no power. Found loose connection at junction box. I resecured the connections and now the unit is powering and functioning with no issues. Call complete. No parts installed.

Arrived onsite to replace previously diagnosed part. Upon arrival I found the part defective and will need to be re ordered to continue with repair. Ordering W10842325 Dispenser. RS for Monday 09/23/2024.; ordrng 1 W10842325 (Dispenser)

"Arrived on site to test unit for console getting too hot, customer stated that right side of console too hot and excessive gas smell, tested unit it found air gas mixture valve needed to be adjusted, adjusted valve and tested excessive gas smell is now gone, explained to customer that do to oven exhaust on the right side the console gets a lot hotter then the left side, unit is running as designed, no leaks detected job complete no parts installed"

Arrived on site for unit leaking after previous repair. Upon arrival inspected unit. Exposed lower panel and ran full cycle to inspect for leaks. Cycle completed without error. As well as no indication of leaks. Allow the customer to take photos of both inside and underneath the unit as proof that there were no leaks. Water found on the floor could have been due prior to repair. Customer will monitor. Job complete.

Arrived onsite for bezel moving around. Found bezel detached disrupting ignition process. Replaced 3rd from bottom bezel. Tested and unit is functioning properly. Job complete. Used 1 wpw10559494

Arrived onsite for cracked cooktop. Found fracture from end to end. Replaced glass top. Tested and unit is functioning properly. Job complete

"Arrived onsite to replace left support, console and levelers. Replaced parts and tested. Customer will have builder reinstall unit as install is custom. Job complete. Used w1561254 (2), w11572093, and w11679658."

"On arrival verified complaint of noise and damage. Spoke to service thread SW Cabinet is worse then originally identified. Cabinet is unable to be bent back into shape and will need to be replaced. Motor, blower, motor, mount, housing, base, and door panel are already ordered. No other parts needed as front left corner is only location of physical damage. Ordering W11233548 cabinet. Will need 2 hour return. ; ordrng 1 W11233548 (Cabinet)"

Arrived on site for dishwasher not cleaning dishes well. On arrival found f4e3 in diagnostics. Found motor and failed and replaced w11613479 motor. Tested unit and found it working as designed with no leaks call complete

Arrived on site for a washing machine that is not draining. Inspected unit and work area. I did confirm the customers complaint. I gained access to the drain hose and removed the water. I checked the drain pump and did not find any obstructions inside the drain pump. I went ahead and replace the drain pump assembly and tested the unit. I found the unit working and operating as designed with no leaks present during operation. Call complete.; ordrng 1 34001427 (Front panel)

"Arrived on site to replace upgraded elements to combat nuisance tripping of GFCI breakers. Replaced both elements, set unit to broil 500 for 30 minutes then set unit to bake at 450 for 30 minutes unit ran with no issues. Job complete. USED W10779716 W11321472"

Arrived on site for a microwave that is not turning on the vent. Inspected unit and work area. The customer advised that the unit vent has never worked since they bought it and that this is brand new. I tested the unit and confirmed the fan motor would not turn on. I gained access to the fan assembly and found that the connector had not been properly connected. I connected the fan motor and tested the unit. I found the unit working and operating as designed. Call complete. No parts were installed.

"Arrived on site for dishwasher that is quitting after running for five minutes. Inspected unit and work area. The customer advised theres still water inside of the dishwasher and that it will not drain. The customer stated that this unit was installed two weeks ago. I attempted to drain the unit and found the pump running, but no water draining in the sink. I ran the unit through diagnostics and found an F9 E1 (long drain) error code. I removed the drain hose from the garbage disposal and found that the knockout punch had not been knocked through. I asked the customer if they recently changed the garbage disposal and she advised that her installers told her she needed to install one for them to install the dishwasher. I knocked through the knockout punch and tested the unit. I found the unit draining. I tested the unit and a normal wash cycle and found the unit filling, recirculating, and draining as designed without quitting after five minutes. The unit is now working and operating as designed. No parts were installed."

"Arrived on site for an oven that has an air fryer that wont work. Inspected unit and work area. The customer advised that everything works but when they try to run the air fry setting, it makes a really loud noise. I tested the unit and confirmed the noise coming from the convection fan blade. I gained access to the convection fan and found that the blade was bent, causing it to rub against the front cover. I reshaped the fan blade and reassembled the unit. I ran the unit for 10 minutes with the convection fan coming on and off and could not replicate the sound again. The unit is working and operating as designed. Call complete. No parts were installed."

"Arrived on site to inspect unit for turning on on its own. Found wire slightly loose in plug was able to secure wire in plug, tested unit, unit is running as intended. No leaks present at this time. Job complete. NO PARTS USED."

"Arrived on site to replace igniter diagnosed on previous trip. Replaced igniter, tested unit, unit is running as intended. No leaks present at this time. Job complete. Office to charge card on file. Used wb13k21"