We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ01
Near Temple, TX 76501
David Z
Job Details: 09/14/2022
"Arrived on site to follow up on refrigerator not getting cold enough. Took Temps at time of arrival and found FC ar 2, RC at 42. Checked airflow and had minimal airflow coming from diffuser, but a healthy frost pattern at the evaporator. Compressor was at average operating temp, and not excessively hot. I blasted the return vent and diffuser channel with steam to clear out any blockages. Based on some ice i had seen on the panels, unit may have briefly lost cooling one or more times. Checked sealed system again for leaks with black light and did not find any other leaks. If unit loses cooling it has to be due to a leak in the cabinet which we can not repair, since there is no evidence of leaks in other areas. Advised customer there are no further repairs I can do at this time. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Meadowlakes, TX 78654
Vincent
Job Details: 09/14/2022
"Arrived on site for refrigerator, inspected unit and work area. CX complaint not cooling. Tested temps and FC 30? RC 55? found frost build up in the evaporator cover. Found foods in the freezer obstructing the door to close all the way, see pic attached. Tested defrost and it was operating as designed. Advised CX to make sure doors are closed properly at all times. Advised CX to defrost unit for 48hrs and the turn it back on and let cool for 24hrs, CX signed the waiver. No leaks where observed during service. Job completed"
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Austin, TX 78702
Wesley
Job Details: 09/14/2022
Arrived onsite for vibration and cleared lint build up off of the blower wheel causing excessive vibration. Replaced blower wheel. Unit is now operating as designed. Advised customer on repair. All checks good.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS4
Near Manor, TX 78653
Matthew
Job Details: 09/13/2022
"Arrived onsite for range console burning customer. Upon arrival inspected unit. Found that areas of the console heat up due to ventilation duct located underneath console. Customer stated temperature is too hot. Notified customer about surface temperature limits on the unit, and how it can get to an uncomfortable temperature, especially if touching for an extended period of time. Customer proceeded to say that this design is made to burn people. Contacted safety team to report findings. Customer not satisfied with result. Safety team invited customer to reach back out. Provided 7734559710. Job complete"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Manor, TX 78653
Matthew
Job Details: 09/13/2022
Arrived onsite for washer with latch issues. Upon arrival inspected unit. Found failed strike used truck stock strike part# w11457841. Replaced strike. Tested unit and unit is functioning properly. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Austin, TX 78724
Matthew
Job Details: 09/13/2022
Arrived onsite for dishwasher not powering on. Upon arrival inspected unit. Found no power to control. Inspected block and found terminal loose connection. Secured connector and tested. Unit is functioning properly. No leaks present at this time. Job complete
We serviced a
MAYTAG WASHER
Model MHW8630HC4
Near Round Rock, TX 78665
Paul
Job Details: 09/13/2022
"Arrived onsite to inspect washer making loud noise. I found error code F0E2 (oversuds). CX had a video and the unit was louder than normal, sounded like it was sucking suds. I ran a diagnostic cycle and the unit is operating as designed. CX states that the unit has not made the noise since. Discussed detergent use. Operational test good, no leaks observed during service. Call complete."
We serviced a
WHIRLPOOL DRYER
Model WTW8500DC5
Near Round Rock, TX 78664
Paul
Job Details: 09/13/2022
"JM: Arrived to install previously diagnosed and ordered parts. R/R housing assembly and tested. Operational test good, no leaks observed during service. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Austin, TX 78759
David S
Job Details: 09/13/2022
Arrived on site to install previous diagnose part. I replaced the led control. The unit lights have all come back on. Job complete.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Austin, TX 78759
David S
Job Details: 09/13/2022
"Arrived on site to install previous diagnose parts. I replaced the gearcase, cam and belt. I leveled and calibrated the unit. I ran a drain and spin and found the unit working as designed. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Dripping Springs, TX 78620
Scott
Job Details: 09/13/2022
"Arrived on site , installed end cap. All checking normal now . No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Austin, TX 78737
Scott
Job Details: 09/13/2022
Arrived on site for strong burning smell. Found outlet and power cord burned . Terminal block on dry is wired properly and in good shape . Recommended to customer have an electrician check outlet . Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Austin, TX 78723
Kimo
Job Details: 09/13/2022
"Arrived onsite to install new doors. Upon arrival I spoke to Front desk and she called resident found the resident was home she sent me over the. On arrival I spoke to her resident fridge raider resident did not have any idea about the damage to the doors And I found no damage either I checked the module & Serial number And found that he did not match, I went back to my office and spoke to the maintenance manager and find that he also did not know where the corrected unit was. I could not contact Frank who is the number provided in the notes."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Austin, TX 78701
Kimo
Job Details: 09/13/2022
Arrived onsite for refrigerator with damaged doors. Upon arrival I found that the upper 2 doors were damaged. I replaced doors unit operating as designed. Job complete
We serviced a
MAYTAG WASHER
Model MHW5630HC2
Near Harker Heights, TX 76548
Tyler
Job Details: 09/13/2022
Arrived on site for washer needing previously diagnosed control upon arrival installed part and found no failures in ui time display. Call complete
We serviced a
WHIRLPOOL FREEZER
Model WRF535SWHZ05
Near Austin, TX 78704
Luis
Job Details: 09/13/2022
Arrived on site. Found ice build up in freezer section adjusted freezer door and tracks checked door seal good checked door operation good. Gasket sealing to cabinet correctly
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Austin, TX 78744
Matthew
Job Details: 09/13/2022
"Arrived onsite for washer not spinning clothes out completely on certain cycles. Upon arrival inspected unit. Put in diagnostics and found stored error codes 7/4, 7/9. Cleared codes and tested. All components passes. Customer stated, unit has spinning issues on Heavy duty and bulky cycle. Checked unit and found spin turned off for those selections. Notified customer and turned spin on high. Unit is functioning properly. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHB00
Near New Braunfels, TX 78130
Andrey
Job Details: 09/13/2022
"Arrived on site to test unit for no ice production, tested unit found IM thermistor housing broken off restricting ice maker to complete harvest, replaced ice maker, tested unit unit now functioning properly, no leaks detected job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Temple, TX 76502
Jonathan M
Job Details: 09/13/2022
Arrived on site for a washing machine that is leaking. Inspected unit and work area. The customer advised that this unit is only two months old and provided a purchase receipt showing that this unit was in fact under warranty. Customer advised that the unit is leaking from the left front corner and does not happen on every cycle. Customer advised some of the cycles at tends to do it on and noticed the fabric softener was being activated on those cycles. I called whirlpool tech line and spoke to Chris SR# 7734572932. He advised there is a known issue with the tub rings and that they are being updated for these unit with the fabric softener dispensers at the front left corner. He advised there is no known ETA for the part in question. He advised to have the customer call back inside n a couple of months to check on the status of the tub ring to see if it is available at that time. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ01
Near Canyon Lake, TX 78132
Andrey
Job Details: 09/13/2022
"Arrived on site to test unit for water not dispensing and no ice production, tested unit found water shut off on back of unit, turned water on cycle ice maker, completed harvest and filled with water, dispenser is also working good, no leaks detected job complete"
We serviced a
JENN-AIR RANGE
Model JGCP436HM00
Near Belton, TX 76513
Jonathan M
Job Details: 09/13/2022
Arrived on site for a range that has scratches all over the control panel. Inspected unit and work area. The customer advised that she had shown the prior technician and that he did not see anything wrong with it. I did confirm that there were scratches all over the panel. Replaced the control panel and tested the unit. The unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ0
Near Harker Heights, TX 76548
Tyler
Job Details: 09/13/2022
"Arrived on site for dishwasher not completing cycles, missing spray arm. Upon arrival confirmed complaint and installed spray arm. Found no errors in diagnostics, no failing hardware or controls or any power supply /polarization issues. Called techline Anthony sr#7734093618 and reported find8ngs of unit randomly shutting down within first 20-30 minutes of cycle. Techline stated that since we couldnt replicate issue on site that they recommended customer call customer service for further assistance. Unit functas designed. Call complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Harker Heights, TX 76548
Tyler
Job Details: 09/13/2022
Arrived on site for dishwasher not allowing upper rack to stay in place. Upon arrival confirmed issue and fp7nd adjusters broken. Replaced adjustable kit and found rack now functioning as designed. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM05
Near Pflugerville, TX 78660
Paul
Job Details: 09/13/2022
Arrived onsite for a refrigerator that is not level and the door slams open and close. I found the front of the unit too high. I leveled the refrigerator and the door is opening and closing correctly. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Austin, TX 78726
Paul
Job Details: 09/13/2022
"Arrived onsite for a refrigerator not cooling to possibly replace previous diagnosed parts. I found the unit with power and everything running but both compartments were at room temp. I tested the compressor with a test inverter. I found it only putting out 28 watts and dropping to 14 watts almost immediately. I put the 3way valve in the home position and tested pressures. I found the system flat and no refrigerant in the system. I exposed both evaporators and filled the system with 127psi of nitrogen. I put bubble solution on both evaporators and all solder joints finding no leaks. I called techline after 30 minutes and the gauges still showed 127psi. I spoke with JR SR# 7734573815 at the 45 minute mark of the call and the gauges still showed 127psi. I explained to JR what I had found and what happened on the previous visit. He stated the compressor and drier needed to be replaced. He also wanted the 3way valve replaced because of the possibility that no nitrogen entering the FC. I removed the compressor, drier, and 3way valve. I hooked nitrogen to the FC capillary and made sure it was clear. I found the FC side of the 3way valve partially restricted when I blew through it. I replaced all 3 parts and put the new 3way valve in the home position and filled the system with 130psi of nitrogen. After 30 minutes the gauges were still showing 130psi. I vacuumed the system and charged it with 4.65 ozs of R134A. I tested the unit and both evaporators were building frost. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS04
Near Austin, TX 78717
Vincent
Job Details: 09/13/2022
"Arrived on site for refrigerator door gaskets not sealing. Inspected unit and work area. Spoke with CX and observed torn door gaskets on both RC doors from mullion. Replaced both RC door gaskets, used heat gun to form both gaskets, leveled feet, and instructed CX to leave RC doors closed for at least 6 hours to form shape. No leaks were observed during service. Job complete."
We serviced a
KITCHENAID MICROWAVE
Model KMHC319ESS3
Near Pflugerville, TX 78660
Wesley
Job Details: 09/13/2022
Arrived onsite and repaired microwave by replacing interlocks and switches. Replaced blown fuse. Unit is now operating as designed. All checks good.
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Pflugerville, TX 78660
Wesley
Job Details: 09/13/2022
Arrived onsite and replaced console due to cosmetic damage of original replacement. Unit is now cosmetically correct and operating as designed.
We serviced a
WHIRLPOOL OVEN
Model WFE550S0LZ0
Near Hutto, TX 78634
Cliff
Job Details: 09/13/2022
Arrived on site to diagnose a range with a broiler element not staying mounted. Found screws for mounting element stripped and installed new screws from personal supply. All is working properly at this time and no further repairs needed.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Hutto, TX 78634
Cliff
Job Details: 09/13/2022
Arrived on site to diagnose a washer that is making unusual noise. Found belt slipping on cam causing sqealing. Replaced belt and cam and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Hutto, TX 78634
Cliff
Job Details: 09/13/2022
Arrived on site to diagnose a range with a bulb base stuck in socket. Removed bulb base and ho.eowner to replace bulb. No further repairs needed and job is complete.
We serviced a
WHIRLPOOL RANGE
Model KFGC506JSS01
Near Austin, TX 78756
Leonardo
Job Details: 09/13/2022
Arrived on site to install noise kit and fix front burners. Installed noise kit advised customer to use the unit to see once it heats up. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Austin, TX 78757
Leonardo
Job Details: 09/13/2022
Arrived on site to replace ui and board. Replaced both parts test unit and unit test good job complete. No leaks present at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDM02
Near Canyon Lake, TX 78132
Andrey
Job Details: 09/13/2022
"Arrived on site to test unit for no cool, tested unit found bottom frame damage 5 rivets have popped out causing 1/4 inch gap creating air leak, called tech line and reported my findings, per tech line unit is non repairable SR# 7734571536, customer to call customer service, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ01
Near Pflugerville, TX 78660
Kimo
Job Details: 09/13/2022
"Arrived onsite for refrigerator has a malfunctioning ice maker ,it will not harvest upon inspection I found that there was no power going to the ice maker. I also found the shut off arm missing. Through conversation with the customers I found out that the house was stuck by lightning. ordrng 1 W11043763 (Control) and 1 W11542754 (Ui) and 1 W11226459 (ARM-SHUT) and 1 W10830274 (Right door gasket)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE234GBS1
Near Austin, TX 78702
Joe Z
Job Details: 09/13/2022
Arrived onsite for Leaking water on both sides.. upon arrival inspected unit and found missing seal. ordrng 1 W10864081 (Seal)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE104DSS0
Near Cedar Park, TX 78613
Gerry C
Job Details: 09/13/2022
"Arrived to inspect heating issue. I found the unit would still not heat, according to CX description and there were codes for heating within service test mode. Within service test mode, the unit did heat and I inspected the inner door area. I found the control had signs of excessive heating and the dispenser wax motor, while still working somewhat, had overheated and ruptured at the top of the housing. No leaks observed during service. ; ordrng 1 W11032769 (Dispenser)"
We serviced a
GE DRYER
Model GTD65EBPL1DG
Near Leander, TX 78641
Vincent
Job Details: 09/13/2022
"Arrived on site for dryer, inspected unit and work area. CX complaint was dryer intermittently beeping and not responding. Theres a service pointer on GE for this model having that problem, and the fix is to order main control boardordrng 1 WE22X32939 (Control board)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM00
Near Austin, TX 78759
David S
Job Details: 09/13/2022
"Arrived on site for fridge not cooling. I inspected the unit and work area. I found the freezer at 32, I found poor airflow from the freezer and could hear the evaporator fan hitting ice. I gained access to the control and found the defrost circuit showing 33 ohms. I tried to force a defrost but the unit would not enter a defrost.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Austin, TX 78726
David S
Job Details: 09/13/2022
Arrived on site for dishwasher filling with water. I inspected the unit and work area. I found the inlet valve weeping. I found no voltage being sent to the water valve while the unit is in standby. I installed a new valve and tested it. It is now working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF305ESS00
Near Austin, TX 78748
Luis
Job Details: 09/13/2022
"Arrived on site for no cool. Compressor running,no heat from discharge tube diagnosed a leak in the system ordering a new evaporator and compressor,job will need 2hrs for repairs. ordrng 1 W11256565 (Evaporator)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF993FIFM00
Near Austin, TX 78758
Kimo
Job Details: 09/13/2022
"Arrived onsite to install previously diagnosed parts. Upon arrival I installed new door closer and the RAIL-MULLN and found that the door would still not close properly. I am ordering the LH door, and both door gasket due to both of them being damaged and leaking. Next tech to level unit properly, the unit rocks back and forth. Office to reschedule ; ordrng 1 W10688387 (GASKET-FIP) and 1 W10872957 (Door LH) and 2 W10688387 (Door gasket LH & RH)s"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Round Rock, TX 78665
Maurice R
Job Details: 09/13/2022
"Arrived to install previously diagnosed parts. Replaced the control board, but unit in diagnostics made ran test and it did not complete. It was making a humming noise when went into spin mode. Went under the unit and found the cap was leaking oil. Order parts and rescheduled the CX for Friday. No leaks detected during time of service. ; ordrng 1 W11395618 (Capacitor)"
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Austin, TX 78701
Joe Z
Job Details: 09/13/2022
"Arrived onsite to install previously diagnosed parts. Used noise kit and still getting vibrating noise from underneath unit. Found that pressing base with finger solves the noise issue. Shimmed the base with cardboard and unit operates correctly. Called techline for assistance. Tech recommended leaving the cardboard until return visit with parts. Tech recommended replacement of base. Ordering base along with wheel, motor, and leveling feet. Tech gave Sr#7734576653 office to reschedule ; ordrng 1 W11215531 (Base) and 1 W11327190 (Wheel) and 1 W11234001 (Motor) and 4 49621 (Feet)s"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Georgetown, TX 78626
Maurice R
Job Details: 09/13/2022
Arrived onsite for MW not heating. Talking with CX the MW had scratch on the back right corner just above the rack mount. CX is not using MW because of the sparking. CX want to reschedule for 9-15-22 after 3pm he had a appointment he had to go to today. I ordered the paint. I instructed the CX not to use the rack on a daily basis and if they use it to remove it when done.; ordrng 1 WP4396174 (MW paint)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Belton, TX 76513
David Z
Job Details: 09/13/2022
"Arrived on site to diagnose refrigerator that is not cooling in either compartment. On arrival I found both compartments at room temp. Evaporator had 0 frost pattern. Checked compressor and could hear it buzzing, but felt lightly warm to the touch. Unit sounded like it was gurgling water in the cabinet. Failure is in the sealed system and requires sealed system repair. Ordered R600 sealed system parts. Office to schedule.; ordrng 2 489340 (Rear support Bolts)s and 1 W11580057 (Compressor) and 1 Wpw10143759 (Dryer) and 1 W11506635 (Access Valve) and 1 Nitrogen (Nitrogen) and 1 R600Kit (R600KIT)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Pflugerville, TX 78660
Wesley
Job Details: 09/13/2022
Arrived onsite and found early onset cooling loss resulting in very slow ice production. Found hinside pressor of 90 psi. No obvious leak indications. Ordering compressor and evap auto repair. ordrng 1 W10507884 (Compressor) and 1 W11536253 (Evaporator) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Pflugerville, TX 78660
Wesley
Job Details: 09/13/2022
Arrived onsite and found thermistors reading out of range when temps are hi in the fresh food section. Ice build up on the fresh food evap. Returning with evap cover and control kit. Customer defrosting refrigerator for repair
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Kyle, TX 78640
Andrew
Job Details: 09/13/2022
"Arrived on site to test unit for lights flickering and acting erratic. Found unit needs control, also found belt slipping. Recommend replacing control, cam and belt. Office to reschedule. ; ordrng 1 W11170317 (Control) and 1 W11239857 (Belt) and 1 W10721967 (Cam)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near San Marcos, TX 78666
Andrew
Job Details: 09/13/2022
"Arrived on site to test unit for door issues. Found missing friction sleeve. Needing sleeve, office to reschedule. ; ordrng 4 WP8268961 (Friction sleeve)s"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78730
Leonardo
Job Details: 09/13/2022
Arrived on site to test unit for unit beeping. Found water in float. Removed water test unit and found bottom rack not going all the way back. Found damaged tub office to reschedule ordering new tub and sump and motor. ; ordrng 1 2hours (2 hours) and 1 W11409866 (Tub) and 1 W11416362 (Sump and motor)
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Seguin, TX 78155
Andrey
Job Details: 09/13/2022
"Arrived on site to test unit for noise, tested unit in diagnostics and unit running good, customer put a load of clothes in and instantly started clicking and scraping, inspected gear case and found found a little oil coming out, replaced gear case and slider as precautionary, ran test cycle and it passed with no unusual noise, but when a load of clothes was put in noticed slider is not disengaging properly, ordering clutch and control and rotor to ensure completion, office to reschedule ; ordrng 1 W10754448 (Clutch assembly) and 1 W11419171 (Control) and 1 W11260238 (Rotor)"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Seguin, TX 78155
Andrey
Job Details: 09/13/2022
"Arrived on site to test unit for not advancing through cycles, tested unit found latch not engaging, replaced latch, put unit through diagnostics cycle, all components running good, customer stated that her fabric softener dispenser broke, ordering fabric softener dispenser, unit is running good and customer can use but softener dispenser is not functional, office to reschedule ; ordrng 1 W11205050 (Softener dispenser)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Austin, TX 78738
Luis
Job Details: 09/13/2022
"Arrived on site for no ice. Ran diagnostics optics and fan motor passed,E5 error diagnosed unit will need a new icemaker. Ordering icemaker ; ordrng 1 W11483245 (Icemaker)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBBR306ESS01
Near Austin, TX 78759
David S
Job Details: 09/13/2022
Arrived on site for fridge not cooling. I inspected the unit and work area. I found the freezer at 68 degrees with no ice build up. I found the the rc at 50 degrees. I gained access to diagnostics and tested the thermistors and found them all in range. I put the unit into test 10 and found the compressor not coming on. I found good voltage to the inverter. I am ordering a sealed system to complete the repair. The office will reschedule when we have eta on the parts. ; ordrng 1 W11553229 (Rc evaporator) and 1 W10832994 (Compressor) and 1 Fcevaporator (W10915406) and 1 Uvdryer (Uv dryer) and 1 W11506635 (Access valve) and 1 W11573593 (Inverter)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Temple, TX 76504
Jonathan M
Job Details: 09/13/2022
"Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. Found evidence of a defrost issue in the freezer section. Attempted to run the heater test and diagnostics and found the heater kicking on and working as designed. Ordering the evaporator harness, evaporator through master, and main control for repair. The office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11546681 (Evaporator harness) and 1 W11546690 (Control) and 1 WPW10384183 (Evap thermistor)"
We serviced a
KITCHENAID RANGE
Model KSEG700ESS6
Near New Braunfels, TX 78130
Andrew
Job Details: 09/13/2022
Arrived on site to test unit for cook too hot light staying illuminated. Found elements are not the correct ones. Ordering LF element. Office to reschedule. ; ordrng 1 W10823720 (Element)
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Manor, TX 78653
Matthew
Job Details: 09/13/2022
"Arrived onsite to replace previously diagnosed parts Replaced TOD (1). Tested unit and unit would cut off at about 150 degrees. Error F8E1 lower cool fan speed. Ran diagnostics for both upper and lower fans and both are functioning. Ran a normal bake and can hear and see fan working. Unit errored again. Ran a bake cycle on upper Ivan and also errored out, lower fan speed. Called tech line for assistance. Spoke to Adrian. 5vdc on hall sensor (red and black). SR#7734574830. Ran diagnostics again and was getting UI error. Power cycled unit and cleared code. Ran upper oven and was fine. Ran lower and completed heat cycle. Contacted customer late afternoon and unit is having issues. Ordering both blowers and controls. Per tech line could be hall sensor going bad on blower. That will not show up in diagnostics. Ordering parts recommended by tech line. Office to reschedule ; ordrng 2 W11248652 (Blower fan)s and 1 W11261167 (Control) and 1 W11261169 (Control w/power supply)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near New Braunfels, TX 78132
Andrew
Job Details: 09/13/2022
"Arrived on site to test unit for condensation build up on fascia mullion between RC doors and deli door, no ice production and unit not cooling properly. Found temps in RC were good at 38(set to 37). Ice box was 15 and FC was 11(set to -2). Thermistors were in range. Evap motor and ice box fan motor working as designed. Frost pattern on evap was full and ideal. Condenser motor working and compressor pulling .8amps. Ice maker cycles but not filling. Techline recommends replacing control, ui, ice maker, evap harness and returning with valve as a precautionary. Office to reschedule. SR#7734573927; ordrng 1 W11556912 (Control) and 1 W11548535 (Valve) and 2 W10316760 (Thermistors)s and 1 W11556911 (UI) and 1 W11548540 (Icemaker) and 1 W11548538 (Ice maker harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Round Rock, TX 78664
Paul
Job Details: 09/13/2022
"Arrived onsite to inspect refrigerator not dispensing ice. The ice shoot was completely clogged with ice blocking ice from dispensing. I found the shutter on the ice bin stuck open from a piece of ice allowing ice to continue to drop into the chute. I cleared the ice and the shutter on the bin started working as designed. I found the ice door on the separator not sealing and leaking warm air causing the chute to sweat and allow ice to stick to the sides of the chute. The separator will need to be replaced. Ms stated the unit would not dispense water correctly. I found very slow water flow out of the dispenser. I found the filter housing door taped closed. I removed the tape and the filter would pop out and not keep the filter installed properly. When the filter was removed there was good water flow. The housing needs to be replaced and possibly the filter. I advised the customer that they could order a filter or I would bring one because it would need to be replaced when the housing is replaced. Ordering W11162042 (water filter housing), W11423787 (separator) and EDR1RXD1 (water filter). Office to RS.; ordrng 1 W11162042 (Water filter housing) and 1 W11423787 (Separator) and 1 EDR1RXD1 (Water filter)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS1
Near Lakeway, TX 78738
Scott
Job Details: 09/13/2022
Arrived on site for dishwasher leaking still. Pulled unit out of cabniet. Found crack in tub . Ordering tub. Call to set return ; ordrng 1 W11120458 (Tub)
We serviced a
WHIRLPOOL OVEN
Model JJW3430LL00
Near Austin, TX 78726
David S
Job Details: 09/13/2022
"Arrived on site to install previous diagnosed parts. I gained access to the hinges and replaced them with new. I tested the door and still found it lifting on the left side of the door. I called techline and spoke to Rich. I advised him of my findings and he recommend replacing hinge receivers and the inner door rails. I received sr #7734573885 , the office will reschedule when We have eta on the parts. ; ordrng 1 W11239070 (Hinge receiver left) and 1 W11239072 (Hinge recover roght) and 1 W11111221 (Hinge left) and 1 W11111222 (Hinge right) and 1 W11598126 (Door rail left) and 1 W11598127 (Door rail right)"
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LL0
Near Dripping Springs, TX 78620
Scott
Job Details: 09/13/2022
"Arrived on site for dishwasher flashing motor error code . Ran diagnostics, only error code . Unit shut off and errored out a few seconds into diagnostics. No water leaks detected at time of service. ; ordrng 1 W11243648 (Sump and motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model JFFCF72DKL04
Near Driftwood, TX 78619
Scott
Job Details: 09/13/2022
Arrived on site for doors sitting to low on hinges and not allowing any space for mullion to close . Doors also have dents at top. Ordering hinges and both fresh food doors . No water leaks detected at time of service. Call to set return ; ordrng 1 W10135096 (Hinge) and 1 W10135097 (Hinge) and 1 13094747S (Door) and 1 12996601 (Door)
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Austin, TX 78737
Scott
Job Details: 09/13/2022
"Arrived on site for washer making a lot of noise . Unit is making loud rattle in both agitate and spin . Found small amount of oil on rotor . Ordering gearcase , rotor , clutch ,slider . No water leaks detected at time of service. Will have to drill out bolt in rotor . Call to set return ; O-emld tckt"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Cedar Park, TX 78613
Gerry C
Job Details: 09/13/2022
"Arrived to inspect door closing issue. I found the left RC door closer cam had stripped and will require replacement. I was able to temporarily get the door to close, but the adjustment is unable to be performed. The right RC door gasket is starting to tear at the lower flap and the left leveling leg requires replacement as well. No leaks observed during service. Office to contact the CX to arrange return service. ; ordrng 1 W11223833 (Door Hinge Bushing) and 1 W10846057 (RH RC Door Gasket) and 1 WPW10515763 (L/Leg Assy)"
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Hutto, TX 78634
Cliff
Job Details: 09/13/2022
Arrived on site to replace previously ordered parts for washer. Upon trying to remove rotor found rotor bolt seized and stripped preventing repairs. Drive assembly and gearcase will all need to be replaced to complete repairs. Return date set for 9/16.; ordrng 1 W11393685 (Gearcase) and 1 W10902814 (Washplate) and 1 W10752187 (Screw) and 1 W10754158 (Stator) and 6 W11027980 (Screw)s
We serviced a
WHIRLPOOL FRIDGE
Model n/a
Near Elgin, TX 78621
Matthew
Job Details: 09/13/2022
Arrived onsite for refrigerator ice maker not making ice. Upon arrival inspected unit. Found multiple appliances in home affected by lightning strike. Found ice maker motor fried. Ran diagnostics test and confirmed issues. Unit will need ice maker replaced. Customer will be contacting home insurance . Will contact office if moving forward.
We serviced a
MAYTAG WASHER
Model MHW5100DW0
Near Austin, TX 78703
Joe Z
Job Details: 09/13/2022
"Arrived onsite for E1 F3 ERROR CODE . Upon arrival ran diagnostics and got error codes F3-E1 water level system error, F8-E3 over flow condition, F9-E1 long drain, Found drain pump making louder than normal sound. Also found standing water in bellow and taking too long to drain. Bellow was completely clogged with debris. Cleared debris and all water drains correctly.No leaks present at this time. Job complete"
We serviced a
LG DRYER
Model DLG7301WE
Near Georgetown, TX 78628
Gerry C
Job Details: 09/13/2022
"Arrived to inspect airflow error code. Both the electronic vent tester and manual card stock method showed a very high to nearly complete restriction of airflow when the vent tube was connected. The unit operated as designed without the venting connected. I advised the CX of my findings and that they will need to have the vent cap and associated venting within the structure inspected for restriction. No gas leaks detected during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI7FVCXWY
Near Leander, TX 78641
Gerry C
Job Details: 09/13/2022
Arrived to instal previously diagnosed and ordered part. I removed and replaced the smart valve assembly and tested. I found no signs of leaks after the replacement. Operation test good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHB03
Near Leander, TX 78641
Gerry C
Job Details: 09/13/2022
"Arrived on site to inspect refrigerator. Found the diffuser frozen and inoperable. After replacing the diffuser I ran the unit through diagnostics and it operated as designed. No leaks found during service.
We serviced a
GE RANGE
Model JB640SP1SS
Near Copperas Cove, TX 76522
Tyler
Job Details: 09/13/2022
Arrived on site for range with front right burner not functioning. Upon arrival confirmed issue. Found cause of smell and failure was faulty wiring as well as broken element. Unit showed signs of previous splicing repair to wiring that had melted and wires wire clipped to far back to safely repair. Found harness after speaking with SR about part availability. Due to wiring failure unit cant be reliably repaired and will need replacement. Need findings reported. Call complete
We serviced a
WHIRLPOOL FREEZER
Model WZF79R20DW00
Near Taylor, TX 76574
Cliff
Job Details: 09/13/2022
Arrived on site to diagnose a freezer that is not cooling properly. Found control not cycling defrost but heater activates in diagnostics. Replaced control and tested unit. Found all is functioning properly at this time. Customer to thaw unit for 24 hrs and has signed waiver.
We serviced a
FRIGIDAIRE DISHWASHER
Model FBD2400KB10B
Near Leander, TX 78641
Vincent
Job Details: 09/13/2022
"Arrived on site for dishwasher, inspected unit and work area. CX complaint was unit not draining. Tested unit and verified and found it draining as designed. CX explained that when they removed the filter screen water was sitting at the bottom, I explained to CX that it was normal to have some water at the bottom. Unit is operating as designed, no leaks where observed during service. Job completed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Leander, TX 78641
Vincent
Job Details: 09/13/2022
"Arrived on site for refrigerator, inspected unit and work area. Gained access dryer and recovered the system and access the compressor and RC evaporator unbraced the joints and replaced them with the new parts and braced. Verified my work and then vacuumed the sealed system and then charged it with R134. Reassembled unit and tested. Also found a rust spot at the back of the refrigerator that can cause all types of issues in the future the CX is aware that refunds cant be issued. Explained to CX unit would start to cool back up within 24hrs. No leaks where observed during service.
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SHZ1
Near Leander, TX 78641
Vincent
Job Details: 09/13/2022
Arrived on site for dishwasher not turning on. Inspected unit and work area. CX stated no power to dishwasher. Verified outlet to dishwasher was correct. Inspected junction box on dishwasher and observed loose wire connections. Secured loose wire connections and verified unit was receiving 120VAC. Ran unit through diagnostics and found no issues with components. Unit is working as designed. No leaks were observed during service. Job complete.
We serviced a
KITCHENAID OVEN
Model KEBC208KSS04
Near Austin, TX 78730
Leonardo
Job Details: 09/13/2022
arrived on site to test unit for lower oven not heating. Test unit and found and tod and maybe bad control board.
We serviced a
WHIRLPOOL ICE MACHINE
Model WUI75X15HZ00
Near Waco, TX 76708
Jonathan M
Job Details: 09/13/2022
"Arrived on site for an ice machine that is not producing ice. Inspected unit and work area. Confirm the customers complaint and ran the unit through diagnostics. Found that the fill valve would not let any water through even when the filter was removed. Replaced the inlet water valve and tested the unit. The unit began to work and operate as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Georgetown, TX 78628
Lou
Job Details: 09/13/2022
"Arrived on site to inspect refrigerator not dispensing water properly. Upon further inspection, I tested the water dispenser and found the water dispensing slowly. I removed the filter and retested and got the same results. I disconnected the water line at the inlet valve and tested water flow and found the valve had failed. removed and replaced the inlet valve and retested the unit and it is operating as designed. No water leaks observed during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KSSS42QHX00
Near Georgetown, TX 78628
Lou
Job Details: 09/13/2022
"Arrived on site to install previously diagnosed and ordered parts. Due to the evap motor failure, I removed and replaced the motor and blades and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
LG DRYER
Model DLEX2650W
Near Georgetown, TX 78633
Lou
Job Details: 09/13/2022
"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the main PCP board and tested. At first, the unit failed to come on. I checked voltage at the terminal block and got 121V from L1 to L2: 121V from red to neutral and no voltage from black to neutral. Then after approximately 2 minutes, the unit was showing 243V from L1 to L2 and operated as designed. I recommended that the customer have the breaker checked. No lint observed during service, job completed."
We serviced a
GE OVEN
Model JBP76GS1WW
Near Georgetown, TX 78626
Lou
Job Details: 09/13/2022
"Arrived on site to inspect range oven door glass broken. Upon further inspection, I found the inner door glass cracked and broken. I removed the broken glass and vacuumed the sheds from the door and installed a new panel. Reassembled the door and placed it back on the unit. Unit is operating as designed. Job completed."
We serviced a
GE RANGE
Model C2Y366P2M1S1
Near Briggs, TX 78608
Tyler
Job Details: 09/13/2022
Arrived on site for range showing bad line error. Upon arrival confirmed issue and error on display. After further testing found no wiring failures or control issue in unit. Found error caused from how home is wired up to electrical system/secondary power generator that had switched off power temporarily. Instructed customer to keep eye on power supply and found u it could fully function as designed with no failures.
We serviced a
WHIRLPOOL DRYER
Model CSP2760TQ3
Near Jarrell, TX 76537
David Z
Job Details: 09/13/2022
Arrived on site to follow up on dryer not heating due to failed element. Replaced failed heating element with new and tested. Verified unit ran full dry cycle with heat. Call complete.
We serviced a
GE DISHWASHER
Model GDF520PSJ0SS
Near Jarrell, TX 76537
David Z
Job Details: 09/13/2022
"Arrived on site to diagnose dishwasher that was not rimming the wash motor. Ran unit and found wash motor came on for about 45 seconds and then shut off. Removed wash motor and found it shorted/burntReplaced wash motor and tested. Verified all working as designed with no leaks. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GZ25FSRXYY6
Near Austin, TX 78738
Luis
Job Details: 09/13/2022
"Arrived on site. Removed defective valve,installed new valve checked water connections no leaks,informed customer shut off valve has calcium build up and will need valve replaced in the future,tested water dispenser good water flow.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Elgin, TX 78621
Matthew
Job Details: 09/13/2022
Arrived onsite for knocking noise. Upon arrival inspected unit. Customer stated unit shaking uncontrollably. Found suspension shot. Tub is bouncing around. Needed suspension replaced. Replaced suspension and tested. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL OVEN
Model WFG371LVB1
Near Elgin, TX 78621
Matthew
Job Details: 09/13/2022
Upon arrival inspected unit. Ran test and found ignition components are functioning. Oven sensor is testing in range. Ran heat cycle at 350 degrees and found unit not cycling properly. Control is malfunctioning.
We serviced a
WHIRLPOOL RANGE
Model KFEG500ESS3
Near Elgin, TX 78621
Matthew
Job Details: 09/13/2022
Arrived onsite for range making clicking sound when oven is in use. Upon arrival inspected unit. Found that when bake cycle is activated the relays on the control are clicking randomly. Customers home was struck by lightning and compromised the main control board. Will need control board replaced to insure no other issues are present. . Customer is reporting issues to home insurance. Will contact office if moving forward.
We serviced a
WHIRLPOOL DRYER
Model MED6230HW1
Near Austin, TX 78733
Scott
Job Details: 09/13/2022
"Arrived on site for no heat dryer . After checking terminal block found element burned out . Replaced element and cleaned out lint from unit . Dryer is performing normally.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS20ETSS00
Near Austin, TX 78726
David S
Job Details: 09/13/2022
"Arrived on site for fridge not cooling. I inspected the unit and work area. I found the unit receiving 120vac and turned off at the panel UI. I tried to turn the unit back on from the control, I found the buttons not responding to touch. I tested voltage to the control and found 120vav the unit will need a new UI panel (67005444) and control to repair/continue to diagnose. The UI panel is making this unit not repairable.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV03
Near Austin, TX 78704
Luis
Job Details: 09/13/2022
"Arrived on site for not dispensing ice. Tested dispenser power to motor,removed bin motor not rotating diagnosed a defective motor,replaced motor assembly reassembled unit tested ice dispenser unit working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Temple, TX 76501
Tyler
Job Details: 09/13/2022
Arrived on site for refrigerator needing previously diagnosed parts. Upon arrival found unit had started cooling better then before and showed no sealed system failure. Found fc fan motor intermittently running/stopping. tried replacing fan motor but got intermittent/same results. Found voltage between 0&5 dcv. Found molex liner harness had some pins Recessing further into liner. Found stable voltage from main control. Called techline and reported findings to Cliff sr 7734499927. Techline stated unit is due to harness liner failure. Need findings reported. Call complete
We serviced a
MAYTAG DRYER
Model MDE28PRCYW3
Near Cedar Park, TX 78613
Vincent
Job Details: 09/13/2022
"Arrived on site for dryer, inspected unit and work area. Tested unit and found rattling noises. Removed bottom cover to gain access to the blower and found the blower wheel making loud noises. I explained to CX we would have to change the blower wheel to fix the unit. Job completed."
We serviced a
KENMORE REFRIGERATOR
Model 106.5113921
Near Hutto, TX 78634
Cliff
Job Details: 09/13/2022
Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker short cycling and freezing cubes to arms. Replaced icemaker and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
We serviced a
GE RANGE
Model CGS990SET8SS
Near Hutto, TX 78634
Cliff
Job Details: 09/13/2022
Arrived on site to replace previously ordered parts for range. Replaced ignitor and deflector and tested unit. Found all is functioning properly at this time
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Austin, TX 78728
David S
Job Details: 09/13/2022
"Arrived on site for oven not heating. I inspected the unit and work area. I found the elements, tod, and sensor all in good condition. I tested the unit and found the control not sending proper voltage. I installed a new control and tested the unit. It is now working as designed. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Austin, TX 78758
Luis
Job Details: 09/13/2022
"Arrived on site for unit not freezing removed fresh food evaporator cover found oil leaked from thermistor clip on evaporator diagnosed a defective evaporator. Replaced fresh food evaporator and installed a uv drier vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good. Replaced upper left led module. Found defective freezer led module,per service pointer installed updated led module in freezer section. Fresh food Led module. Sealed system covered by manufacture Freezer led module autho S191AQ; used 1 W11601311 (Led module), 1 Wpw10143759 (Drier uv), and 1 W11506635 (Access valve) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Round Rock, TX 78681
Vincent
Job Details: 09/13/2022
"Arrived on site for ice maker not dispensing ice. Inspected unit and work area. CX complaint was ice maker not dispensing ice. Tested unit and when calling for ice, ice would not dispense. Gained access to ice bin and discovered an ice block on chute. Removed all ice and tested. Unit is now dispensing ice as designed. No leaks were observed during service. Job complete."