Service History 310 - Appliance Express

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFG02

Near Austin, TX 78705

Matthew

Job Details: 03/08/2023

Arrived onsite for frost buildup in freezer section. Upon arrival inspected unit. Found gap in freezer door to cabinet as well as small gap in fridge door. Took pic. Found that the doors seem to slant from right to left and raising the door up would close better. Added truck stock washers WP489467. Raised door slightly but still gapped on left corner. Called tech line for assistance. Spoke to Chris. Sr#7735900926. Recorded adding a shim to rear right to level cabinet. Tried but did not correct the issue. Ordering door hinges. ; ordrng 1 WP2166037 (RC door hinge) and 2 WP489467 (Washer)s and 2 WP487576 (Washer)s and 1 W11026307 (Lower door hinge pin) and 1 WP2325482 (Lower hinge) and 1 W11573591 (Filler corner) and 2 Shim (Shim)s and 1 Silicone (Silicone)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS311SDHM08

Near Austin, TX 78723

Matthew

Job Details: 03/08/2023

"Arrived onsite for refrigerator frosted in freezer section. Upon arrival found unit unplugged and In storage 1st floor. Powered unit and could hear compressor kick on. Fans are running. Frost pattern developing. Noticed that unit had lots of residual water in the drip pan and the inner freezer compartment floor. Looks to be a defrost issue. Ran diagnostics and forced heater. Heater did energize. Ordering thermistor, UI, and control for possible defrost issues. Supervisor, Jose, will monitor 24 hrs. Please call tomorrow to verify unit is cooling, left plugged in. Office to reschedule ; ordrng 1 W11546609 (Control) and 1 W11203289 (UI) and 1 Defrostthermistor (Defrost thermistor research)"

We serviced a

KITCHENAID MICROWAVE

Model KMBP100ESS20

Near Austin, TX 78737

Leonardo

Job Details: 03/08/2023

Arrived on site to test unit for door not opening. Test unit and found door hitting trim. Customer got unit from Lowes but installers didnt install all parts. Customer got a incomplete unit. Ordering new trim to try to correct the issue. Advised customer not to use the unit office to reschedule ; ordrng 1 W11334716 (Trim) and 1 W11312201 (Trim)

We serviced a

WHIRLPOOL MICROWAVE

Model KMBP100ESS03

Near Briarcliff, TX 78669

Leonardo

Job Details: 03/08/2023

Arrived on site to test unit for humming sound. Test unit and found noise coming from turntable. Ordering new turntable motor. Office to reschedule ; ordrng 1 W10911403 (Turntable motor) and 1 461967753742 (Turntable cover) and 1 W11179756 (Shaft) and 1 W11110134 (Turntable ring)

We serviced a

MAYTAG DRYER

Model MED7230HW1

Near Canyon Lake, TX 78133

Andrew

Job Details: 03/08/2023

"Arrived on site to test unit for not drying. Found blower wheel was stripped and element was bad. Had to break out wheel and unable to removed wheel nut from motor. Cleaned unit of excessive lint build up, replaced motor and wheel. When I opened element box found it was damaged. Recommend element replacement and ventilation test on return visit. ordrng 1 WP3387747 (Element)"

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Round Rock, TX 78664

Vincent

Job Details: 03/08/2023

"Arrived on site for dryer, inspected unit and work area. Customers complaint was no power to unit. Tested unit and found no 240v to the outlet. Advised CX to inspect the issue with the outlet."

We serviced a

LG WASHER

Model WM2301HW

Near Austin, TX 78717

Vincent

Job Details: 03/08/2023

"Arrived on site for washer, inspected unit and work area. Customers complaint was unit leaking water. Found that the glass door was not sealing properly due to the debris on it. Cleaned it up and advised customer to do a affresh cleaning cycle on it and wipe down the glas once a while. If unit continues to leaks we would need the door seal.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM354DSS5

Near Austin, TX 78732

Vincent

Job Details: 03/08/2023

"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was unit not powering on. Tested voltage at the junction box and found 120VAC. Removed door skin to access control and UI and found a bad control panel that had corrosion. Replaced panel and tested unit is now operating as designed. No leaks where observed during service. Job completed

We serviced a

JENN-AIR MICROWAVE

Model JMW2430DS03

Near Austin, TX 78759

Wesley

Job Details: 03/08/2023

"Arrived onsite for F2E1 error code. And found unit unable to operate. Reset for 5 minutes which restored function. Advised customer on reset procedure and likewise advised that if the unit has a hard failure not corrected by resetting, The console will be needed.

We serviced a

WHIRLPOOL WASHER

Model WTW7800XL2

Near Austin, TX 78731

Wesley

Job Details: 03/08/2023

Arrived onsite and tested unit with off balance load. Customer stopped and left first off balance load they experienced and called for service. Found moderate load with water logged bath robe and towels clumped on one side. Manually rearranged to balance and watched a rinse drain and spin cycle. Perfect operation with no sign of bearing failure. Advised customer on balancing the cycle manually and on the propensity of towels and other like fabrics to clump and cause off balance symptoms. All operating as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Kyle, TX 78640

Andrey

Job Details: 03/08/2023

"Arrived on site to test unit for broken strike, tested unit found broken strike, replaced strike and ran unit through full diagnostics cycle, unit is now running as designed,job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM00

Near Leander, TX 78641

Kimo

Job Details: 03/08/2023

Arrived onsite for a refrigerator that is not producing ice. Upon arrival I found that the unit would not cycle. Customer had their own parts from whirlpool I replace the ice maker after advising customer that I would not be able to honed our 1year warranty. I tested the ice maker and found that it cycled like normal

We serviced a

KENMORE WASHER

Model 110.248523

Near Paige, TX 78659

Joe Z

Job Details: 03/08/2023

"Arrived on site for basket will not turn. Upon arrival inspected unit and found gearcase has leaked onto all other components and is seized. Also found agitator cam is worn. Need to replace cam and tube.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Austin, TX 78745

Kevin

Job Details: 03/08/2023

"Arrived on site and inspected refrigerator and found water is not dispensing. Traced water to valves and it is dispensing here. Water line that runs from valve up through ceiling of refrigerator is frozen. spoke with techline, There is no known way to keep this from happening. There is likely an insulation along waterlines path. Tech line is turning in refrigerator for Review 7735903206"

We serviced a

JENN-AIR OVEN

Model JJW2830WR

Near Austin, TX 78735

Kevin

Job Details: 03/08/2023

"Arrived on site and inspected ovens and found customer is experiencing F8E0 error code. Only one blower fan prescreened. Replaced upper blower fan and temperature is now preheating properly. If issue continues will also need lower fan

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Cottonwood Shores, TX 78657

Lou

Job Details: 03/08/2023

"Arrived on site to inspect washer noises. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and when the unit got the spin cycle, it began to make a loud screeching noise. Tilted the unit back and found a large amount of gearcase oil on the pulley shield, pulley and belt (photos). I removed and replaced the gearcase, cam and belt and calibrated the unit. Retested in diagnostics and unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ03

Near Hutto, TX 78634

Cliff

Job Details: 03/08/2023

Arrived on site to diagnose a refrigerator that is not producing ice. Found water line frozen inside door. Customer will thaw unit to correct issue. No repairs done and no leaks were found at time of service.

We serviced a

JENN-AIR REFRIGERATOR

Model JS48NXFXDE01

Near Spicewood, TX 78669

Luis

Job Details: 03/08/2023

"Arrived on site. Found door panel loose and bins not attaching to baskets. Installed bin covers correctly to basket,removed panel covers adjusted and tightened screws holding from to panel. Tested door operation good.

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFM01

Near Austin, TX 78751

Luis

Job Details: 03/08/2023

"Arrived on site for no cool issue. Removed evaporator cover found large ice ball on inlet of evaporator diagnosed unit will need a new compressor,evaporator and filter drier estimate

We serviced a

AMANA RANGE

Model ACR4303MMS0

Near Seguin, TX 78155

Andrey

Job Details: 03/08/2023

"Arrived on site to test unit for not calibrated properly, tested unit found F1E0 flashing

We serviced a

GE DRYER

Model GTD84ECSN0WS

Near Cedar Park, TX 78613

Paul

Job Details: 03/08/2023

"Arrived onsite for a dryer that runs but will not heat. I found error codes 10, 6, & 2 but I found no issues with with these errors just no heat. I found voltage leaving both relays at the control. I accessed the heater and found the L2 wire burned off the terminal at the heater. The heater was still good. I removed the terminal and cut off part of the wire that had gotten hot and added a high temp terminal on the wire. I reconnected, reassembled the dryer and tested. The dryer is working as designed. Call complete.

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS0

Near Austin, TX 78717

Paul

Job Details: 03/08/2023

Arrived onsite for a dishwasher that will not turn on. I found the dishwasher was powered by a wall switch and found the wall switch defective and not passing voltage. The customer is going to replace the wall switch. I also found the kitchen floor had been tiled and the tile stops at the toe kick and the toe kick is stuck in place with grout. I advised the customer to bring the floor up level with the tile and to install a dishwasher pan under the machine because at this time if there is a leak it will damaged the cabinets and outer wall

We serviced a

LG WASHER

Model WM3670HWA

Near Georgetown, TX 78626

Gerry C

Job Details: 03/08/2023

"WM3670HWA Arrived to inspect no power. I found the breaker was tripped, but could only be determined after switching it off and then back on, fully resetting it. The bellow drain was badly plugged and I removed the debris and verified operation. The dispenser had two plugged siphon tubes for laundry product and I cleared them as well. Three additional tests within service test mode showed all functions present and there were no further breaker tripping incidents. No leaks observed during service."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ00

Near Round Rock, TX 78664

Cliff

Job Details: 03/08/2023

Arrived on site to diagnose a refrigerator that is not cooling properly. Found defrost failure caused by short in controls. Ui and hv controls would need to be replaced to complete repairs. Customer wants to shop for new unit prior to approving any repairs.

We serviced a

LG DRYER

Model DLEX3700W

Near Georgetown, TX 78628

Gerry C

Job Details: 03/08/2023

"DLEX3700W Arrived to inspect heating issue and code. I verified the unit had shown an F95. During initial inspection, I found the exterior vent cap fully blocked with lint. After removing the debris, the unit operated as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM03

Near Leander, TX 78641

Kimo

Job Details: 03/08/2023

Arrived onsite for a refrigerator that is not producing ice upon putting the unit in diag mode I found the the ice maker motor had failed (code e2.) replace the ice maker Customer decided to think about for moving forward with you

We serviced a

LG REFRIGERATOR

Model LFXS26973D/01

Near Andice, TX 78628

Gerry C

Job Details: 03/08/2023

"LFXS26973D/01 Arrived to inspect leak. I found the issue was due to the lower ice maker fill valve not closing completely and leaking into the ice maker, which in turn froze the fill tube. This caused the chase for the fill tube to freeze at outlet end, filling the chase and then causing a somewhat steady drip to come out of the semi-sealed entry point for the fill tube assembly. I removed the valve and verified it would not fully close and replaced. The issue was resolved and after clearing all of the ice within the ice maker system, testing revealed the unit has now resumed normal function. No leaks observed after service complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT780SAEM1

Near Leander, TX 78641

Kimo

Job Details: 03/08/2023

Arrived onsite for a DW that is not completing wash cycle. Upon inspection I found that the sump&motor was not pumping water through the spray arms but you can hear it humming. I installed new motor and tested unit and found uni5 operating as designed. Job completed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT312CZJB00

Near Austin, TX 78756

Matthew

Job Details: 03/08/2023

"Arrived onsite for refrigerator not cooling in either section. Upon arrival inspected unit. Unit was powered on but not cool. Lights and fan are running. Inspected compressor compartment and found compressor not running. Noticed led indicator from inverter was not blinking. Tried replacing inverter but did not correct the issue. Proceed with compressor replacement. Upon disassembly found oil in the system. Pierced system and found no refrigerant. While disconnecting suction line to compressor the manufacturer lokring joint failed and the copper side fell from the aluminum heat exchanger. While replacing dryer found aluminum cap tube broke at cabinet. Called tech line for assistance. Sent pictures to tech.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Austin, TX 78704

Matthew

Job Details: 03/08/2023

"Arrived onsite for refrigerator frosting over in freezer and fresh food section. Unit was now thawed. Found drain pan warped causing backup and thermistors out of range in both sections. Thermistors were rushed and in bad shape. Due to control reading discrepancies also need to replace UI. Deli drawer UI is responding and functioning.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Dripping Springs, TX 78620

Leonardo

Job Details: 03/08/2023

Arrived on site to test unit for unit not washing. Test unit and unit getting plenty of water and spraying water. Advised customer to turn hot water on at sink before starting unit job complete.

We serviced a

GE OVEN

Model JTP20B0F1BB

Near Dripping Springs, TX 78620

Leonardo

Job Details: 03/08/2023

Arrived on site to test unit for unit turning off and door locking. Test unit and found and control board and possible bad console.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT920SADM2

Near Dripping Springs, TX 78620

Leonardo

Job Details: 03/08/2023

Arrived on site to test unit for unit not draining. Removed water from unit and found glass stuck in drain pump. Removed glass test unit s s unit test good job complete.

We serviced a

WHIRLPOOL OVEN

Model JIS1450Ds1

Near Bee Cave, TX 78738

Leonardo

Job Details: 03/08/2023

Arrived on site to replace console. Replaced console test unit and unit test good job complete.

We serviced a

JENN-AIR REFRIGERATOR

Model JS48NXFXDE01

Near Spicewood, TX 78669

Luis

Job Details: 03/08/2023

"arrived on site. Found a defective led module,per service pointer removed all led modules installed updated led modules all leds working as designed. Autho S84638 ; used 4 W11632139 (Led module kit) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Austin, TX 78754

Matthew

Job Details: 03/08/2023

Arrived onsite for washer not filling with water. Upon arrival verified unit is in warranty. Updated model/sn# info. Put in diagnostics and found long fill error code Found that water supply was cut off. Also unit was unplugged. Customer stated unplugged due to noise. Powered unit and found drain pump running. Canceled cycle and drain stopped. Insured water supply was on. Ran test and unit is functioning properly. Asked customer to run a load and is functioning properly. Also found customer was using excess detergent. Instructed customer on detergent use and cycle selections. Unit is functioning properly. Job complete

We serviced a

KITCHENAID VENTHOOD

Model KVWB406DSS04

Near Austin, TX 78717

Vincent

Job Details: 03/08/2023

"Arrived on site for vent hood, inspected unit and work area. Customers complaint was lights stoped working. Gained access to the light and one of the connectors for the lights was not plugged in properly. Fixed the issue and now everything is operating as expected. Job completed."

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Austin, TX 78732

Vincent

Job Details: 03/08/2023

"Arrived on site for washer, inspected unit and work area. Customers complaint was washer shaking and making noises on spin and rinse . Entered diagnostic and tested, unit is operating as designed. Found that the drain hose was tapping the back panel and causing the noises, I used a zip stripped to tie hose away from panel. No leaks where observed during service."

We serviced a

KITCHENAID DISHWASHER

Model KDTE104KPS0

Near Austin, TX 78731

Wesley

Job Details: 03/08/2023

Arrived onsite and found dispenser door sticking and not opening some of the time. Repaired by replacing the dispenser assembly. Tested unit. All checks good. Advised customer on repair.

We serviced a

JENN-AIR DISHWASHER

Model JDB9800CWX2

Near Austin, TX 78731

Wesley

Job Details: 03/08/2023

Arrived onsite and installed one left track to repair a track with failed welds. Unit is now operating as designed. All checks good. Advised customer on repair.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Kyle, TX 78640

Andrey

Job Details: 03/08/2023

"Arrived on site to test unit for broken wheel, tested unit found top rack wheels broken off, replaced rack adjusters with new upgraded version, unit is now functioning properly, job completed"

We serviced a

WHIRLPOOL FREEZER

Model WRT541SZDM01

Near Kyle, TX 78640

Andrey

Job Details: 03/08/2023

"Arrived on site to test unit for ice buildup in FC, tested unit found tube extension was pushed in to far causing water to miss the ice maker pour cup, ice buildup slowly worked behind evaporator cover freezing left side of evaporator up to fill tube, defrosted ice buildup, adjusted and secured tube, ran diagnostics cycle, ice maker completed cycle and filled with water, job complete"

We serviced a

WHIRLPOOL DRYER

Model WED8127LC1

Near Kyle, TX 78640

Andrey

Job Details: 03/08/2023

"Arrived on site to test unit for losing power, tested unit found unit is connected to Wi-Fi, has no error codes and is running, due to intermittent power loss replaced control and thermistor, tested unit all components are functioning properly, advised customer to monitor and if issue continues recommend replacing fuse but at this time unit is running as designed job complete"

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EFP02

Near Volente, TX 78641

Maurice R

Job Details: 03/08/2023

"Arrived on site for refrigerator leaking water. On inspection found the water has been off for a week, there was no water leaks present when I was there. The customer is going to take video and send it to us. Could not reproduce the issue."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Georgetown, TX 78626

Gerry C

Job Details: 03/08/2023

"WRT311FZDW02 Arrived to inspect cooling issue. I found the unit was barely cooling and further inspection revealed the previously installed dye drier had cracked, just under the return for the heat loop connection. I evacuated the system and then replaced the drier and re-vacuumed. I was able to pull the system down to 410 microns and then allowed it to set. Loosing no vacuum, I charged the system with the MFG prescribed refrigerant charge and tested. I found no other sources of UV dye and leak check solution yielded no signs of leaks. Operational test good, no water connections to unit."

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Leander, TX 78641

Kimo

Job Details: 03/08/2023

Arrived onsite to install previously diagnosed parts. Upon arrival I installed the mounting studs and screws and then the door handle tested unit and found unit operating as design.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDW01

Near Austin, TX 78737

Matthew

Job Details: 03/08/2023

Arrived onsite for damaged refrigerator. Upon arrival identified and inspected unit. Unit was a replacement fridge for on that was damaged previously. Unit had dent on right side of cabinet. There is not a repair that can be made to the cabinet. Customer will need to contact Whirlpool . Customer stated he has several onsite that are damaged. Customer will need to file a claim on each unit. If out of cosmetic warranty will need to discuss possible concession or one stop program with manufacturer. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Leander, TX 78641

Kimo

Job Details: 03/08/2023

"Arrived on site for a dishwasher that is leaving water at the end of cycle. Upon arrival I pushed the drain/cancel button and found that the drain pump ran and drain out the water as normal, I then ran the unit in diag mode and found unit operating as designed no leaks found at this time. I did find out that the customer is using pods and is pre-rinsing the dishes before returning the unit which can cause the unit to produce too much suds and trip the float switch that will then shut the unit down. I advised the customer on proper detergent use. And contacted landlord and got permission to change card on file..office to charge card on file."

We serviced a

MAYTAG REFRIGERATOR

Model MFI2570FEZ07

Near Cedar Creek, TX 78612

Joe Z

Job Details: 03/08/2023

Arrived on site for for lights blinking. Upon arrival inspected unit and found RC module has failed. Need to replace module. Replaced module and unit is operating as designed. Job complete

We serviced a

KITCHENAID COOKTOP

Model KCES556HSS00

Near Cedar Creek, TX 78612

Joe Z

Job Details: 03/08/2023

Arrived onsite for glass separating from bases. Upon arrival found glass separating causing a gap. Replaced glass W11263253. Job complete

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Georgetown, TX 78628

David Z

Job Details: 03/08/2023

"Arrived on site to diagnose washer that had leakes when in use. Customer said on its 3rd cycle, they had run some towels and saw a good amount of water coming from the rear right. Removed rear panel and examnined interior of unit. Found white soap stains near the rear. Ran unit with back exposed in both towels and clean washer. Saw no leaks at all. Called into tech line and talked with Austin, SR7735904065. Was advised that oversuds in this unit will cause a good sized leak due to coming out of the open vent. Larger loads get closer to the vent, and are easier to leak. Advised customer to cut detergent usage to 1 tbsp, more is not needed. This should resolve any issues. Repair completed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Austin, TX 78739

Scott

Job Details: 03/08/2023

Arrived on site . Replaced tub . Ran diagnostics all checked normal. No water leaks detected at this time. Job complete .

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Austin, TX 78748

Scott

Job Details: 03/08/2023

"Arrived on site , replaced gearcase ,wash plate, cam and hub. Ran calibration and diagnostics wash . All checked normal. No water leaks detected at this time. Job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS0

Near Austin, TX 78744

Scott

Job Details: 03/08/2023

"Arrived on site for poor washing performance and soap just sitting left front corner of tub at end of cycle . Ran diagnostics, got motor and heater codes . Wash motor not activating. Getting correct voltage . Replaced sump and motor . All is checking normal. No water leaks detected at time of service. Job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT530HAMM0

Near Austin, TX 78744

Scott

Job Details: 03/08/2023

"Arrived on site for poor wash performance. Ran diagnostics got wash motor and heater error codes . Ran test wash ,wash motor not coming on . Found connector to motor had backed out . Plugged connector back in . Re ran diagnostics. All checked normal. No water leaks detected at this time . Job complete"

We serviced a

WHIRLPOOL WASHER

Model WET4124HW0

Near Austin, TX 78741

Kevin

Job Details: 03/08/2023

"Arrived on site and inspected washer/dryer combo and found weak water pressure when cold valve is actuated. Removed water hose from rear of washer and found there is no water pressure from the source on cold side. Hot water pressure is good. Washer will not complete the cycle unless water pressure is correct. Confirmed all other functions are operating normally and drain pump is working properly, job complete"

We serviced a

MAYTAG WASHER

Model Mvwb765fw4

Near Austin, TX 78741

Kevin

Job Details: 03/08/2023

"Arrived on site and inspected washer and found drain pump is noisy while running. After replacing drain pump it is working properly, job complete"

We serviced a

WHIRLPOOL RANGE

Model WFE975H0HZ1

Near Marble Falls, TX 78654

Lou

Job Details: 03/08/2023

"Arrived on site to inspect range tripping breaker. Upon further inspection, the customer advised that the unit has continuously tripped the breaker since previous repair. I tested the unit on bake, broil, convect, rapid preheat bake and tested on bake with all burners and the unit never tripped the breaker. I pulled the unit out and removed the bake panel to inspect the harness and found no breaks in the wiring. Inspected the breaker and found it to be a 40amp GFCI breaker. Customer contacted the builder and advised on what I had recommended which is replacing the breaker. I spoke to the builder to advise the same. Builder is going to put in a work order to have breaker replaced. I recommended that the customer monitor the unit after the breaker has been replaced and if it continues to trip the breaker to call it in for service at which time I would recommend replacing the main harness. Job completed."

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Copperas Cove, TX 76522

Tyler

Job Details: 03/08/2023

Arrived on site for washer showing f7e1 in diagnostics. Upon arrival confirmed issue and error code. Found capacitor had failed leading to motor not getting proper power supplied and causing error. Replaced cap and reassembled and tested unit. Found no leaks and unit working as designed. Call complete

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Killeen, TX 76549

Tyler

Job Details: 03/08/2023

"Arrived on site for range not allowing front left burner to stay on properly. Upon arrival confirmed issue and found hen on high heat, burner wouldnt turn on. Found inf. Switch failing. Replaced inf switch and found burner working as designed and boil water. Call complete"

We serviced a

KITCHENAID ICE MACHINE

Model KUIX535HPS01

Near Georgetown, TX 78633

David Z

Job Details: 03/08/2023

"Arrived on site to diagnose ice machine making loud noises when in use. On arrival verified unit is making a growling sound, coming from the recirc pump. Replaced the recirc pump and tested. Verified noises are gone. Repair completed."

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE204KPS0

Near Georgetown, TX 78633

David Z

Job Details: 03/08/2023

"Arrived on site to follow up on dishwasher that was making an odd groaning noise at random during cycles. Saw additional video of sound that sounded like a struggling motor briefly on bottom. Per previous tech visit, replaced sump assembly with new drain pump. Retested and didn't hear any other abnormal noises. Repair completed."

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Georgetown, TX 78633

David Z

Job Details: 03/08/2023

Arrived on site to diagnose microwave/oven not cooking properly. Customer advised oven seemed to be burning items sometimes. Tested unit and found temp off by about 20 degrees and correct via calibration. Found when testing the microwave door was not closing properly and actuating the right side interlock. Removed inner door and resecured properly on hinges. Unit working as designed. Repair completed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Marble Falls, TX 78654

Lou

Job Details: 03/08/2023

"Arrived on site to inspect refrigerator with frost build up in the freezer. Upon further inspection, the customer advised that they found the freezer door slightly open on the right side and frost built up inside the FC section. I tested the freezer door and found it does not close properly. Also found the unit is not leveled correctly. Due to the multiple frost built ups on the slides, I removed and replaced both slides and placed some manufacturer approved grease on the slides and freezer basket rails. Leveled the unit and tested all doors closing functions. Unit is operating as designed and all doors are closing properly now. Also tightened the FC door handle. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Marble Falls, TX 78654

Lou

Job Details: 03/08/2023

"Arrived on site to inspect dryer taking too long to dry clothing. Upon further inspection, the customer pulled some articles out the unit and I could feel heat coming from the unit. I found the venting goes through the foundation and out the side the house. Using my vent test kit, I tested the airflow to the unit and two out of two tests failed (photos). I pulled the unit out and removed the back cover to inspect the element. I found the metal plate in the element housing was beginning to warp and blackened. I removed and replaced the element and while I had the vent tube off, I removed it from the wall and using my boroscope, I inspected the vent tube in the wall and found it clogged (photo). I recommended the customer clean their vents. No lint observed, within the unit, during service. Job completed."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Marble Falls, TX 78654

Lou

Job Details: 03/08/2023

"Arrived on site to inspect dishwasher leaking water on the left side of the unit. Upon further inspection, the customer advised that the unit leaks from the left side at the bottom left of the door. I placed the unit in diagnostics showing no error codes and continued with testing. Unit is operating as designed and no leaks observed. I removed the toeplate and drip pan and retested two more times and the unit continued to operate as designed with no leaks. Made recommendations for use and care as well as detergent and rinse aid use (water softener system). No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW3

Near Marble Falls, TX 78654

Lou

Job Details: 03/08/2023

"Arrived on site to inspect washer fabric softener dispenser not dispensing. Upon further inspection, I found softener in the tray and cleaned it out. I placed the unit in diagnostics showing no error codes and tested. I manually tested the valve and when I tested the valve for the softener, I found no water going into the dispenser. I found the hot water valve, at the wall, turned off. Once I turned the water on, the valve at the wall,began to badly leak water and the dispenser was dispensing water from the softener tray. I recommended the customer have the spigot at the wall replaced in order to get the unit to operate properly. Unit is operating as designed and no repairs needed at this time. Job completed."

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW0

Near Kingsland, TX 78639

Lou

Job Details: 03/08/2023

"Arrived on site to inspect washer noises. Upon further inspection, I placed the unit in diagnostics showing no error codes and tested. When the unit got to the spin cycle, it began to make a loud screeching noise. I tilted the unit back and inspected the components underneath and found gearcase oil on the pulley shield, cam and belt. Once I had authorization, I removed and replaced the gearcase, cam and belt and calibrated the unit. Retested in diagnostics and unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL RANGE

Model WGG745S0FS00

Near Meadowlakes, TX 78654

Maurice R

Job Details: 03/08/2023

Arrived on site for broken glass in oven door. Installed new glass in the oven door

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Hutto, TX 78634

Cliff

Job Details: 03/08/2023

Arrived on site to diagnose a dishwasher that is giving error code. Found F6E1 error indicating a shorted ui. Replaced ui and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS01

Near Spicewood, TX 78669

Luis

Job Details: 03/08/2023

"Arrived on site. Installed adapter kit,replaced freezer door checked door seal good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ01

Near Hutto, TX 78634

Cliff

Job Details: 03/08/2023

Arrived on site to diagnose a refrigerator that is not producing ice. Tested all parts and components and found no failures to unit at this time. Advised customer on findings and job is complete. No leaks were found at time of service.

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Waco, TX 76705

Jonathan M

Job Details: 03/08/2023

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the lower harness and tested the unit. The unit began to work and operate as designed. Call complete.

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Mart, TX 76664

Jonathan M

Job Details: 03/08/2023

Arrived on site for an oven that is not igniting the bake element. Inspected unit and work area. Just the unit and found the glove hour late but not allow the gas valve to open. I went ahead and replaced the igniter and tested the unit. The unit began to work and operate as designed. Call complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Hewitt, TX 76643

Jonathan M

Job Details: 03/08/2023

Arrived on site for a dishwasher that has a special project to replace the heater. Inspected unit and work area. Did confirm the customer was within the range of the service pointer and replace the heater. Tested the unit and the unit began to work and operate as designed with no leaks present. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMHV00

Near Austin, TX 78704

Luis

Job Details: 03/08/2023

Arrived on site. Replaced drain pan are blue in compressor compartment

We serviced a

JENN-AIR FREEZER

Model JBZFL30IGX00

Near Kingsland, TX 78639

Lou

Job Details: 03/08/2023

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis and techlines recommendations, I removed and replaced the UI and tested. The ice maker failed again. I removed and replaced the ice maker and retested and unit is operating as designed. I recommended the customer monitor the unit and allow approximately 24 hours before having a good batch of ice in the bin. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JS1

Near Seguin, TX 78155

Andrey

Job Details: 03/08/2023

"Arrived on site to test unit for no power, tested unit found breaker tripped and would not reset, removed back panel and found broil element connection shorted to chassis, pulled connection back and secured properly, reset breaker and tested unit, unit is now how properly and running as designed, job complete"

We serviced a

WHIRLPOOL VENTHOOD

Model WVU37UC6FS0

Near Leander, TX 78645

Maurice R

Job Details: 03/08/2023

Arrived on site for fan making noise. I installed a new fan blower and is was warped. I reinstalled the old fan and it stopped making the noise.

We serviced a

KITCHENAID COOKTOP

Model KCGC506JSS00

Near Leander, TX 78641

Maurice R

Job Details: 03/08/2023

"Arrived onsite for burner not igniting. On inspection the right front burner was not igniting and the front left was taking several seconds to ignite. Took the burners apart and adjust them,reassembled them and tested them. The unit is operating as designed and no gas leaks detected."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Round Rock, TX 78681

Paul

Job Details: 03/08/2023

Arrived onsite for a refrigerator thats not making ice. I found the icemaker motor not going thru full travel and only moving about a half inch and returning to home position. I replaced the icemaker and ran a harvest and fill cycle. All is working as designed. Call complete.

We serviced a

MAYTAG WASHER

Model Mvwb855dc3

Near New Braunfels, TX 78132

Andrew

Job Details: 03/08/2023

Arrived on site to test unit for error f6e2(miscommunication). Found console not responding to demands. Replaced console and sealed problematic corrosion area on console board with foil tape. Unit completed diagnostics with no issues. No leaks detected. Job complete.

We serviced a

JENN-AIR DISHWASHER

Model JDPSS246LL1

Near New Braunfels, TX 78130

Andrew

Job Details: 03/08/2023

Arrived on site and replaced previously diagnosed sump assembly. Unit now working as designed. No leaks detected. Job complete.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Cedar Park, TX 78613

Paul

Job Details: 03/08/2023

"Arrived onsite for a microwave that blew the fuse on the filter board after it was replaced and tested. I found the diode defective and the secondary side of the HV transformer at 52 ohms which is way out of range. I replaced the transformer and diode and tested the unit with my mini breaker. The unit worked as designed. I replaced the filter board, hung the unit and retested with my micro tester. The unit is putting out 1000 watts and is working as designed. Call complete."

We serviced a

WHIRLPOOL DRYER

Model WED6620HC1

Near Austin, TX 78717

Paul

Job Details: 03/08/2023

Arrived onsite for a dryer stopping in mid cycle. After talking with the customer I found out that they see the dryer going into a cool down mode and then it shuts off but the clothes are still wet. I ran diagnostics and found the sensor bars working correctly. I set the unit on a regular normal medium heat cycle and tested with a wet wash cloth and found it not contacting the sensor bars correctly. I lowered the front of the machine to get the wash cloth to make contact and the dryer worked as designed and dried it properly. Call complete.

We serviced a

WHIRLPOOL RANGE

Model WFG975H0HZ2

Near Georgetown, TX 78633

David Z

Job Details: 03/08/2023

Arrived on site to level range due to items cooking and shifting unevenly. Found range dove forward excessively and needed correcting. Adjusted to proper level. Repair completed.

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Hutto, TX 78634

Cliff

Job Details: 03/08/2023

Arrived on site to replace previously ordered parts for dryer. Found noise is due to motor imbalance not heater housing. Replaced motor and installed sound pads. Tested unit and all is working properly at this time.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Georgetown, TX 78628

Gerry C

Job Details: 03/08/2023

"WDT970SAHZ0 Arrived to inspect top rack falling. I found one of the wheel mounts had sheared off and I removed and replaced the upper rack adjusters with the MFG provided updated kit. Operational test good, no leaks observed during service."

We serviced a

JENN-AIR REFRIGERATOR

Model JBSS48E22L00

Near Georgetown, TX 78628

Gerry C

Job Details: 03/08/2023

"JBSS48E22L00 Arrived to inspect ice/water found within FC chamber. I found the ice maker had been overfilling and there were ice formations directly under the left side of the ice maker. It was apparent that the unit had incorrectly filled initially and there was a high likelihood this caused the persistent leaking, as the unit filled as expected when tested manually and the existing ice cubes that were too small for the ejection fingers to contact, were removed. The customer will contact us if there are further issues. The water fill spigot at the dispenser was canted to the back, making it extremely difficult to fill a cup without water spraying out and down the switch. I was able to reposition the spigot and the issue was corrected. Operational test good, no leaks observed during service."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Temple, TX 76504

Jonathan M

Job Details: 03/08/2023

"Arrived on site for a dishwasher that is not drying dishes. Inspected unit and work area. Ran unit through diagnostics and did not find any storage area codes. Ran the unit through an auto test and tested the heater at the end of the cycle. Found the heater coming on and working as designed. Customer advised that her dishes are not dry at all. I did observe that the customer is not using rinse aid and has not been using the other options on her dishwasher. I explain to the customer that because of the tub being a plastic tub, it does not retain heat as well and will not continue to help dry dishes as well as the stainless steel tub. I went over a couple tips including rinse aid to help with drying dishes but did explain to her that the unit is working as designed. Call complete."

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Del Valle, TX 78617

Joe Z

Job Details: 03/08/2023

"Arrived on site for for lid not locking, upon arrival. Lid is unlocked and tub is full of water. Ran diagnostics and got error code F9-E1 long drain. Inspected drain pump and found connector is not secured. Secured connection and test unit. Drain pump now operates. Filled unit with water and drains correctly. Unit is operating as designed. No leaks present at this time. Job complete"

We serviced a

MAYTAG WASHER

Model MVW6200KW1

Near Del Valle, TX 78617

Joe Z

Job Details: 03/08/2023

Arrived on site for making roaring sound during cycle. Upon arrival ran diagnostics and there are no saved error codes. Ran a drain and spin cycle and unit spins correctly. Ran a normal wash cycle with clothing. Unit fills. And agitates correctly. Ran another drain and spin with clothes to test under a load and unit makes a grinding noise from belt area. Found actuator has failed cause cam to be in wrong position causing grinding. Need to replace actuator and cam. Replaced cam and actuator from call 371906. Test unit again with wet clothes. Unit is now operating correctly. No leaks present at this time. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW1

Near Austin, TX 78747

Joe Z

Job Details: 03/08/2023

Arrived onsite to install previously ordered part. Replaced belt W11239857 and test unit. Unit is operating as designed. No leaks present at this time. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM09

Near Austin, TX 78747

Joe Z

Job Details: 03/08/2023

Arrived on site for dented RC door. Upon arrival unit is in apartment 834. Found dent on RC door. Fc door is good.. replaced RC door LW10672972. Job complete

We serviced a

AMANA DRYER

Model NED4655EW1

Near Temple, TX 76502

Jonathan M

Job Details: 03/08/2023

Arrived on site for a dryer that is not heating again. Inspected unit and work area. Check voltage at the terminal blocked and found proper voltage. Disassembled the unit and found the thermal cut off open again. I did explain to the customer that that would indicate poor airflow which is probably why the dryer stopped working on the first cycle. Replace the thermal cut off and use the vent test kit to check ventilation with the vent hose off. Found airflow was good for all dryers. Checked ventilation with the vent hose back on and found it was poor for all dryers indicating an airflow issue inside the customers home. The customer went up into the attic and removed the extension at the bottom of his attic and we re-tested the airflow. Found airflow was good for all dryers after the extension was removed. The customer advised that he will ventilating his attic instead due to ongoing issues. Call complete.

We serviced a

JENN-AIR MICROWAVE

Model JMW2430IL03

Near New Braunfels, TX 78130

Leonardo

Job Details: 03/07/2023

Arrived on site to test unit for unit beeping. Test unit and found no error codes. Could not duplicate the problem. Found console dirty with lots of finger prints. Advised customer to keep console clean because the unit could think someone is touching the unit job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Mustang Ridge, TX 78610

Kevin

Job Details: 03/07/2023

"Arrived on site and inspected dishwasher and found console is broken, after replacing it confirmed user interface is working properly, job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near New Braunfels, TX 78132

Andrew

Job Details: 03/07/2023

Arrived on site and replaced all previously diagnosed controls. Unit currently working as designed. No leaks detected. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near New Braunfels, TX 78130

Andrew

Job Details: 03/07/2023

Arrived on site and replaced previously diagnosed RC icemaker. Completed diagnostics with no issues. Filled with no issues. No leaks detected. Job complete.

We serviced a

AMANA RANGE

Model AER6303MMS0

Near Seguin, TX 78155

Andrey

Job Details: 03/07/2023

"Arrived on site to replace previously diagnosed control, replaced control and tested, unit is now running as designed, job complete"