We serviced a
MAYTAG WASHER
Model MHW6630HW0
Near Austin, TX 78759
David S
Job Details: 11/14/2022
Arrived on site for washing machine not draining. I inspected the unit and work area. I gained access to the drain pump and found it clear. I replaced the pump assembly. I reassembled the unit and tested it. It is now working as designed. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Lakeway, TX 78734
Luis
Job Details: 11/14/2022
"Arrived on site for cooling complaint. Found fresh food evaporator incased in ice,diagnosed a defective thermistor,defrosted evaporator replaced harness assembly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Wimberley, TX 78676
Andrew
Job Details: 11/14/2022
Arrived on site to vacuum system and charge to specs per previous tech and whirlpool Techline. Vacuumed system for 40mins and system held for 20mins. Charged to specs and frost pattern developing. Advised customer to place glass of water in FC and when frozen over to use unit. Job complete.
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Manchaca, TX 78652
Kevin
Job Details: 11/14/2022
"Arrived on site and installed all parts diagnosed by previous technician, after replacing ran a diagnostic cycle and found everything passed, job complete"
We serviced a
JENN-AIR DISHWASHER
Model JDPSG244LS2
Near Austin, TX 78731
Vincent
Job Details: 11/14/2022
"Arrived on site for dishwasher, inspected unit and work area. Customer complaint was air code F8 E4. Found water leaking from the water hose to the water valve, hose was not properly secured. I tighten up the hose and tested it, unit is now operating as designed. No leaks observed during service after tightening the hose."
We serviced a
WHIRLPOOL WASHER
Model WTW8500BW0
Near Bastrop, TX 78602
Joe Z
Job Details: 11/14/2022
Arrived onsite for bLACK PARTICLES ARE COMING IN TO THE WM WHEN WASHING . Upon arrival inspected unit and found debris in tub ring in detergent dispenser. Found rust particles from under side of top falling apart and into despenser. Unit need new top. Top for this unit is no longer available
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Austin, TX 78704
Wesley
Job Details: 11/14/2022
Arrived onsite and installed previously diagnosed parts. Unit is now operating as designed. Advised customer on repair. All checks good.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Kyle, TX 78640
Andrey
Job Details: 11/14/2022
"Arrived on site to test unit for console issues, customer stated that when steam hits the touch screen it changes functions, tested all components in diagnostics mode noticed unit is connected to Wi-Fi but not receiving updates, Wi-Fi needs to be connected through the phone to work properly, provided customer with Wi-Fi team phone number, explained to customer that due to the sensitivity of the touch pad and any finger print on the console is registered as a touch when steam hits it, console need to be cleaned with a microfiber cloth for better performance, at this time unit is functioning as designed, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS02
Near Pflugerville, TX 78660
Cliff
Job Details: 11/14/2022
Arrived on site to replace door for refrigerator. Replaced right rc door and all is working properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Leander, TX 78641
Kimo
Job Details: 11/14/2022
Arrived onsite for a dishwasher that is not draining. Upon arrival I checked the disposal for any obstructions and found none. I check the routing of the drain hose and found it good. I reNd diagnostics and found no codes stored. Found the Sump&motor running fine but the drain pump didnt pump the water out of the unit. Upon further inspection I found that the pump had a peace of glass stuck in it. I replaced the pump and tested unit and found unit operating as designed no leaks. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Georgetown, TX 78633
David Z
Job Details: 11/14/2022
"Arrived on site to diagnose range customer believes is overheating. Customer advised it cooks ok, but the cooking surfaces seem extra hot. The affected surfaces were the cooktop, control panel, and area around the vent. Showed customer the limits in the service manual for cooking Temps, W11544031. Advised there is not a specified temp for those areas, indicating they will get much hotter. Unit itself is working as designed, and the measurable areas are within spec. Reported to tech line. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Austin, TX 78723
Matthew
Job Details: 11/14/2022
Arrived onsite for dishwasher not powering on. Upon arrival inspected unit. Verified supply voltage and found good. Control is receiving power. Found UI not responding. Replaced UI W11368911. Tested and now unit is functioning properly. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78704
Wesley
Job Details: 11/14/2022
Arrived onsite for unit operating with long drain. Adjusted drain line and tested function. Unit is now operating as designed with smooth quick drain function. Advised customer on maintenance. All checks good.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW
Near Austin, TX 78744
Kevin
Job Details: 11/14/2022
"Arrived on site and inspected dryer and found it is not heating, found airflow is restricted on meter. Disassemble dryer and found heating element has failed. After replacing heating element dryer is not working properly and recommended to homeowner that it not be used until back to the exterior is clean/cleared, job complete"
We serviced a
WHIRLPOOL RANGE
Model KCGC506JSS00
Near Liberty Hill, TX 78642
Lou
Job Details: 11/14/2022
"Arrived on site to inspect cooktop burners not igniting properly. Upon further inspection, I tested the cooktop and found the front left and right burners not igniting properly. I found the front right and back right burner caps were switched. Once I placed the burner caps on the correct burner and tested, the front right took a while to ignite. I removed and replaced the front left burner head and front right burner head and retested and both are operating as designed. No gas leaks detected during service, job completed."
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ0
Near Mustang Ridge, TX 78610
Leonardo
Job Details: 11/14/2022
Arrived on site to test unit for center burner not igniting correctly. Test unit and found clogged burner head. Cleared and cleaned burner head test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Hutto, TX 78634
Cliff
Job Details: 11/14/2022
Arrived on site to diagnose a refrigerator that is not cooling properly. Found relay that was replaced didn't have proper contact on compressor causing new relay to fail. Replaced relay with one from personal stock. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
KITCHENAID OVEN
Model KODE500ESS01
Near Temple, TX 76502
Jonathan M
Job Details: 11/14/2022
Arrived on site for a wall oven that is making a loud rattling sound when the convection fan is running. Inspected unit and work area. Did confirm the customers complaint and replace the convection fan assembly. Tested the unit and the unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ
Near Austin, TX 78723
Matthew
Job Details: 11/14/2022
Arrived onsite for refrigerator not dispensing water. Upon arrival inspected unit unit. Found frozen water reservoir tube. Applied heat to thaw line and unit is functioning properly. Found little food product in fridge compartment. Adjusted temperature until customer fills fridge. Recommended customer also run dispenser periodically to keep line from freezing. Unit is functioning properly. No leaks present at this time. Job complete
We serviced a
KITCHENAID OVEN
Model KSGB900ESS5
Near Austin, TX 78759
David S
Job Details: 11/14/2022
Arrived on site to replace the left side outer panel. I replaced the panel and tested the unit. It is now working as designed. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ
Near Killeen, TX 76542
Tyler
Job Details: 11/14/2022
Arrived on site for refrigerator with broken ice maker. Upon arrival confirmed issue issue and found underside mount broken from ice maker causing unit to fall out of place. Replaced ice maker then tested unit. Found no signs of leaks and unit functioning as designed. Informed customer unit would need 24 hrs to fill bucket up. Call complete
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near Pflugerville, TX 78660
Cliff
Job Details: 11/14/2022
Arrived on site to replace feet for dryer. Installed all 4 leveling legs and all is working properly at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Austin, TX 78726
Vincent
Job Details: 11/14/2022
"Arrived on site for refrigerator, inspected unit and work area. Installed parts ordered by previous tech. Installed new reservoir and valves. Did not see any leaks from parts installed but water was leaking from deli door since it had water inside. I explained to CX we just need to wait for the water to fully dry. Job completed."
We serviced a
AMANA RANGE
Model AGR5330BAB3
Near San Marcos, TX 78666
Andrew
Job Details: 11/14/2022
Arrived on site for customer concerned with glass potentially not secured properly. Inspected unit and found outer glass is secured and installed as designed. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Smithville, TX 78957
Joe Z
Job Details: 11/14/2022
Arrived onsite for ICE MAKER NOT WORKING. Upon arrival inspected unit and found ice bin full of ice and also witnessed harvest while here. Customer stated that she had water filter replaced a couple days ago. I believe that took care of the issue. Unit is operating as designed. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS0
Near McGregor, TX 76657
Jonathan M
Job Details: 11/14/2022
Arrived on site for a dishwasher that is making noise during operation. Inspected unit and work area. The customer advised that the unit doesnt seem to clean the dishes as well as it used to but primarily the issue was that the washer motor is making a noise when it recirculates. Did confirm the customers complaint of the noise was a little louder than normal but ran the unit through diagnostics and found everything working as designed. I called whirlpool tech line and spoke to Steve SR# 7735042976. He advised that relieve me something mechanical Ronke wash motor and advised to go ahead and replace it. Replace the wash motor in. The unit began to work and operate has designed with no leaks present. Call complete.
We serviced a
WHIRLPOOL VENTHOOD
Model WVU17UC0JS0
Near Georgetown, TX 78633
David Z
Job Details: 11/14/2022
Arrived on site to diagnose vent hood that has issues venting. On arrival customer showed me the motor for the blower is not turning on. Tested and found no response from motor. Removed motor connector and pinched the terminal to allow a stronger connection. Retested and verified motor is now running properly. Call complete.
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Austin, TX 78701
Scott
Job Details: 11/14/2022
Arrived on site for dryer powering up but not starting . Getting good voltage at block . Found belt switch connection not on motor . Reconnected on motor . Dryer is now powering up and heating . No lint build up. Job complete
We serviced a
WHIRLPOOL FREEZER
Model KRMF706ESS01
Near Liberty Hill, TX 78642
Lou
Job Details: 11/14/2022
"Arrived on site to install previously diagnosed and ordered parts. Due to the unit not defrosting properly, I removed and replaced the UI and FC evap motor harness. The unit has been unplugged for approximately 3-4 days. Once plugged in, I could feel the unit beginning to cool. I recommended the customer allow the unit to cool for at least 24-48 hours. No water leaks observed at the end of service, job completed."
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Austin, TX 78739
Andrey
Job Details: 11/14/2022
"Arrived on site to test unit for noise, tested unit found squeaking noise coming from belt when unit goes into high spin, inspected belt and cam and found cam has some wear on it causing belt to spin out, replaced cam and belt, ran drain spin cycle, unit is now running as designed, customer also has issues with console pealing, since the unit is past the 30 day cosmetic warranty, advised customer to call whirlpool customer service, at this time the unit is running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Round Rock, TX 78664
Cliff
Job Details: 11/14/2022
Arrived on site to diagnose a washer that is not cycling properly. Found wiring for pump broken and repaired wiring. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
We serviced a
MAYTAG RANGE
Model MGC7536DS00
Near Georgetown, TX 78626
Maurice R
Job Details: 11/14/2022
Arrived onsite for cooktop with yellow flames every once and awhile. On inspection seeing the yellow flames every few seconds on a couple of flames. Informed the CX that was impurities in the gas and it is not hurting anything. I adjust the burners so they can simmer on them. No gas leaks detected during service.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Austin, TX 78744
Kevin
Job Details: 11/14/2022
"Arrived on site and inspected Waze and found after preheating to 450 surface temperature on control panel is reading between 130 and 167? depending on which spot. Customer also is concerned over handle on oven door and glass in front of it. Showed customer service pointer that installation can be added here that may make a difference. But there is no repair for the control panel heating. Reported it safety team, They deemed range and repairable because there is no known way to correct control panel overheating. 7735016176"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Austin, TX 78735
Kevin
Job Details: 11/14/2022
Arrived on site and inspected refrigerator and found customer is experiencing a chatter noise and has audio recordings. Customer says it was coming from the fresh food section and after disassembling fresh food section found ice inside fan scroll. Also found Defrost heater thermistor is not in place it is not touching evaporator. After resetting it refrigerator should be operating normally. If issue continues order a fresh food evaporator cover
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW1
Near Marble Falls, TX 78654
Gerry C
Job Details: 11/14/2022
Arrived to instal previously diagnosed and ordered parts. I removed and replaced the drain pump and then removed and replaced the failed main control. The capacitor was at the lower threshold of operation and I replaced it as well. I calibrated the rotating mass and then tested the unit within service test mode. All functions were present and the unit operated as designed. No leaks observed during service.
We serviced a
JENN-AIR OVEN
Model JJW2830DP01
Near Austin, TX 78733
Scott
Job Details: 11/14/2022
"Arrived on site ,replaced UI . Ran diagnostics and preheated both ovens . All checked normal. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Buda, TX 78610
Andrey
Job Details: 11/14/2022
"Arrived on site to replace previously diagnosed chute cover and coupler, replaced parts, tested unit unit now functioning as designed, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Austin, TX 78754
Wesley
Job Details: 11/14/2022
Arrived onsite for not washing the dishes or dissolving 5e soap and found unit not filling with water. Turned valve on at supply. Unit is now operating as designed. All checks good.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Leander, TX 78641
Kimo
Job Details: 11/14/2022
"Arrived onsite to install previously diagnosed parts.upon arrival I installed new bully shield, splutch, and screws. And tested unit and found unit operating as designed. No leaks Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Andice, TX 78628
David Z
Job Details: 11/14/2022
"Arrived on site to diagnose dishwasher leaking out of the unit during cycles. Customer would find small puddles under the corner of the door area. Examined unit and found all the seals were good, sealing well. Found unit was not angled back at all, so water was sitting close to front door. Raised the level 1 inch in the front. Ran with the door off and did not see any water leaking. Advised to follow up if issue repeats, and we can change out lower arm and pump. Call complete."
We serviced a
KENMORE WASHER
Model 976.29278
Near Bastrop, TX 78602
Joe Z
Job Details: 11/14/2022
Arrived onsite for KEPT THROWING OFF BALANCE ERROR NOW UNIT IS COMPLETELY UNRESONSIVE. Upon arrival test polarity and is good. Inspected control and getting 120 at control. Need to replace control to be able to check all components. Found that the control is no longer available.
We serviced a
WHIRLPOOL FREEZER
Model WRT541SZDM00
Near Austin, TX 78724
Wesley
Job Details: 11/14/2022
Arrived onsite and tested unit for operation post silicone sealing repair and found unit had been moved preemptively and left unplugged in a vacant unit. Inspected for proper operation and plugged in to observe. Found no ongoing air gaps or compromised sealing. Unit should now operate as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Austin, TX 78759
David S
Job Details: 11/14/2022
Arrived on site to install previous diagnose parts. I replaced the drawer and the glass shelf. I installed the new hardware into the drawer. I tested the drawer and found it working properly. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Pflugerville, TX 78660
Cliff
Job Details: 11/14/2022
Arrived on site to replace previously ordered parts for dishwasher. Replaced door gasket and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Georgetown, TX 78633
David Z
Job Details: 11/14/2022
Arrived on site to diagnose cooktop with scrapes from install. Replaced cooktop due to several scrapes and scratches. Unit working as designed. Call complete.
We serviced a
AMANA RANGE
Model AER6303MFS5
Near Killeen, TX 76549
Tyler
Job Details: 11/14/2022
Arrived on site for range showing g f1e0 error. Upon arrival confirmed issue issue. Found no failures 8. Power supply or wiring connectors. Found relays in control failing. Replaced control and found oven functionality fully restored. Call complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Pflugerville, TX 78660
Cliff
Job Details: 11/14/2022
Arrived on site to diagnose a refrigerator that was not cooling properly. Tested all parts and components and found no failures to unit at this time. Advised customer on findings and possible causes of issue. No further repairs needed and no leaks were found at time of service.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Liberty Hill, TX 78642
Lou
Job Details: 11/14/2022
"Arrived on site to inspect dishwasher door damage. Upon further inspection, I found the unit outer door panel scratched. I removed and replaced the outer door panel and tested. Unit is operating as as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Austin, TX 78736
Kevin
Job Details: 11/14/2022
"Referred customer back to Whirlpool, Arrived on site and found microwave vent fan Is running properly. Fan has enough suction to hold a piece of paper up against filter on every setting. Explain to customer this is normal and his microwave is 400 CFM which is actually pretty good. Customer is still unhappy and is going to attempt to return it to the retailer. Microwave is operating as intended documented with tech line. 7735047344"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Crawford, TX 76638
Jonathan M
Job Details: 11/14/2022
Arrived on site for a dryer that would not start cycles. Inspected unit and work area. Found the unit would start but then would stop as if it was paused. Check the door switch and found the door switch was operational. Check the motor circuit and found the motor out of range. Replaced the drive motor and test of the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Austin, TX 78758
David S
Job Details: 11/14/2022
Arrived on site for fridge randomly turning off and the ice maker not working. I inspected the unit and work area. I tested the ice maker and found it would short the control when activated. I replaced the ice maker and retested the unit. I found it working as designed. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Lakeway, TX 78734
Luis
Job Details: 11/14/2022
"Arrived on site for light issues diagnosed a defective led module,per service pointer W11460554 replaced defective freezer led module all leds working as designed. Autho S191AQ; used 1 W11601310 (Led module) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFE975H0HZ4
Near Marble Falls, TX 78654
Gerry C
Job Details: 11/14/2022
"Arrived to inspect convection fan noise. I found the crew that reinstalled the unit had pushed it back too far again and bashed the cover, consequently pressing the fan into the the chassis and causing it to rub and make a screeching noise. I was able to re-form the cover again and correct the fan position to correct the issue. Due to the placement of the plug, the unit is several inches farther out than expected and I advised the only way the issue can be corrected is to have the plug for the range moved to a more conventional area behind the unit. Operational test good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Austin, TX 78749
Leonardo
Job Details: 11/14/2022
Arrived on site to test unit for unit leaking. Test unit and found broken sump making unit leak. Replaced sump and motor test unit and unit test good job complete. No leaks present at this time.
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near Austin, TX 78739
Andrey
Job Details: 11/14/2022
"Arrived on site to test unit for knocking noise, tested unit for idler pulley wheel no spinning freely, replaced part from truck stock part# (WP691366), also found motor mount is knocking on the unit frame, applied sound pads on both sides of mount from job 359922, part # (4318168), tested unit unit now functioning as designed, the noise is now gone, job complete"
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Marble Falls, TX 78654
Gerry C
Job Details: 11/14/2022
Arrived to inspect water level. I discussed the issue with the CX and they were concerned about water levels. I tested the unit through manual and automatic test modes and found it operating with the correct levels and as designed. I advised the CX of my findings and advised them on detergent and other product usage. No leaks observed during service. Operational test good.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Dripping Springs, TX 78620
Andrey
Job Details: 11/14/2022
"Arrived on site to test unit for not cleaning, customer stated that the unit is not filling enough water, tested unit found all components tested good in diagnostics cycle, started a normal deep water wash cycle and unit only filled 2 inches of water and switched over to wash, unit is not sensing water properly, replaced control board, advised customer to monitor if any other issues arise, give us a call, unit is now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL COOKTOP
Model WCE55US0HS01
Near Kyle, TX 78640
Leonardo
Job Details: 11/14/2022
Arrived on site to test unit for right burner not working on dual. Test unit and found element wire disconnected. Secured connection test unit and unit test good job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Austin, TX 78738
Leonardo
Job Details: 11/14/2022
Arrived on site to test unit for 3rd rack falling. Test unit and found broken wheels. Replaced left and right mounts test unit and unit test good job complete
We serviced a
WHIRLPOOL WASHER
Model WET4124HW0
Near Austin, TX 78705
Scott
Job Details: 11/14/2022
Arrived on site for dryer powering up but not starting . Getting good voltage at block . Found belt switch connection not on motor . Reconnected on motor . Dryer is now powering up and heating . No lint build up. Job complete
We serviced a
WHIRLPOOL DRYER
Model MED8630HW2
Near Leander, TX 78641
Kimo
Job Details: 11/14/2022
"Arrived onsite for a dryer that is making a l Roaring/rumbling sound when in use. Upon arrival I tested the unit and found that this noise was present. I checked the rollers, and found that good, I spun the motor and found that the motor was the source of the sound and it would Reverberate through the blower wheel housing. I am ordering the house and returning with the blower wheel and motor. I tested unit and found that was operating as designed except for the noise. ordrng 1 WPW10211911 (HOUSING)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Wimberley, TX 78676
Andrew
Job Details: 11/14/2022
Arrived on site to test unit for gaskets not sealing. Found gaskets sealing properly. Found unit completely unlevel. Also found right side adjuster roller was broken. Recommend replacing roller and axle. Advised customer may not be able to level properly due to cabinet on right hand side being directly above unit. ordrng 2 WP2179826 (Roller)s and 1 WPW10304659 (RH roller) and 1 WPW10304660 (LH roller)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS02
Near Austin, TX 78731
Vincent
Job Details: 11/14/2022
"Arrived on site for refrigerator inspected unit and work area. CX complaint was refrigerator making noises. At arrival I tested temps and FC 13? RC 39?. Entered diagnostics and tested the fans separately and found the icebox fan making loud noises, but also noticed while in diagnostics the compressor would stay on and not power off. I. Called techline and spoke to Scott SR#7735049017 did some testing and ohm the compressor and he suggested to replace compressor because it was reading to high and also replace Orion board and icebox fan. I also found the right door gasket ripped and I suggested CX to replace. S SEALED SYSTEM 2hrs. ; ordrng 1 W11592010 (Compressor) and 1 W11548259 (Condenser) and 1 W10843121 (Non uv drier) and 1 W11506635 (Access valve) and 1 W10887799 (Trivet shelf) and 1 W10917313 (Gasket)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Austin, TX 78723
Matthew
Job Details: 11/14/2022
Arrived onsite for ice dispensing issue. Upon arrival inspected unit. Found ice container failed and is allowing ice to fall out of container while motor is energized. Will need ice container replacement. ; ordrng 1 WPW10558424 (Ice container)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Bastrop, TX 78602
Joe Z
Job Details: 11/14/2022
"Arrived onsite for gurgling while doors opened and closed. Upon arrival test unit and can here a clicking sound when opening and closing RC doors, sometimes louder than others. Ran diagnostics to force all components. Found sounds coming from damper motor at times and from evaporator motor. Need to replace damper control, evaporator motor, and fan blade. ; ordrng 1 W11578030 (Evaporator Fan) and 1 WP67006337 (Fan blade) and 1 WPW10479155 (Damper control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM11
Near Austin, TX 78757
David S
Job Details: 11/14/2022
"Arrived on site for the fridge not cooling properly. I inspected the unit and work area. I spoke to the customer and found out he cleaned the condenser and found ice build up on the fc evaporator, he cleared it and the unit worked properly. I inspected the unit and work area. I found the UI leds going dim indicating damage to the UI control. I tested the thermistors and the defrost bimetal. I found the bimetal open when the freezer is reading zero degrees. I spoke to the customer about needing the UI and the bimetal. ordrng 1 W10865870 (UI)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Waco, TX 76712
Jonathan M
Job Details: 11/14/2022
Arrived on site for a refrigerator that is not cooling properly. Inspected unit and work area. Confirmed the customer complaint and found evidence of a defrost issue in the freezer section. Was able to force a defrost on the unit. Ordering the control and user interface and will return with the evaporator thermistor. The office will need to contact the customer about a return date due to an out of stock and PSP item.; 1 W11558182 (Control)
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near Blanco, TX 78606
Andrew
Job Details: 11/14/2022
Arrived on site to replace previously diagnosed racks and right hand adjuster and retention clip/positioner. Found broken piece customer wishes to replace is not adjuster but adjuster housing. ordrng 1 WPW10588165 (Adjuster housing)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM02
Near Horseshoe Bay, TX 78657
Gerry C
Job Details: 11/14/2022
"Arrived to inspect no cool. I found the unit was missing all four front rollers (including the FC section) and will need to be ordered and installed prior to any further diagnostics and repair. The unit likely has a failed compressor, service port, dye drier and four rollers, including sealed system service costs Tech GC only, please allow 3 hours for service. No leaks observed during service. ; ordrng 2 WPW10515763 (Roller)s and 2 WPW10515762 (Rollers)s and 1 GCO (Tech GC only) and 1 3hoursService (Sealed system 3 hours)"
We serviced a
WHIRLPOOL WASHER
Model MVW7230HC0
Near Bastrop, TX 78602
Joe Z
Job Details: 11/14/2022
"Arrived onsite for NOISY AGITATOR MAKES RATCHETING NOISE WHEN IT ROTATES COUNTER CLOCKWISE. Upon arrival ran diagnostics and there were no saved error codes. Ran automatic cycle and all components operate correctly. Ran a quick cycle with clothes and found During counter clockwise motion of agitation there is a clicking noise, sounds like something is loose. Inspected agitator and is good. Inspected rotor and can hear the clicking sound when manually turning by hand back an forth. Found some wear on slide gear. Need to replace slide. Ordering slide, ordrng 1 W10734521 (Slide)"
We serviced a
FRIGIDAIRE DISHWASHER
Model FBD2400KB12B
Near Austin, TX 78725
Matthew
Job Details: 11/14/2022
Arrived onsite for dishwasher leaking. Upon arrival inspected unit. Found unit leaking from pump assembly. Unit also has failing drain pump. Will also need lower spray arm (missing). ordrng 1 5304518927 (Lower spray arm)
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48FTS02
Near Austin, TX 78759
David S
Job Details: 11/14/2022
"Arrived on site for builtin fridge still not cooling. I inspected The unit and work area. I gained access to the evaporator and found a frost ball on the cap tube. I gained access to the compressor and found good voltage for both ac and dc voltage. I found the compressor running. The unit has a sealed system leak and given the age of the unit it will need a full rebuild I am ordering the compressor, evaporator, heater pan, heat exchanger, uv dryer, access valve, tube kit, mastic, and permagum. ordrng 1 W10508992 (Heat exchanger) and 1 Uvdryer (Uv dryer) and 1 W11506635 (Access valve) and 1 876765 (Tube kit) and 1 WPW10281063 (Heater pan) and 1 WP2306094 (Evaporator) and 1 W10841139 (Compressor) and 1 212643 (Permagum) and 1 4318168 (Mastic)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Austin, TX 78758
David S
Job Details: 11/14/2022
"Arrived on site for whirlpool top load washing machine not powering on. I inspected the unit and work area. I tested voltage at the wall and found good voltage. I found the control receiving good voltage but no sending any out. I tested the lid latch, drain pump, motor, capacitor, and the shift motor, all fall in range for resistance. I am ordering the control to complete the repair.
We serviced a
WHIRLPOOL OVEN
Model WOS92EC0AS04
Near Paige, TX 78659
Joe Z
Job Details: 11/14/2022
Arrived onsite to install previously ordered parts. Upon arrival found that will need thermal fuse ordering fuse ; ordrng 1 WPW10545255 (Fuse)
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JZ0
Near Manor, TX 78653
Joe Z
Job Details: 11/14/2022
"Arrived onsite for large burner not operating correctly and for left side counter weight is cracked. Upon arrival inspected unit and counter weight is mounted, just cracked. Also test all cook top burners and found front right burner only operates on higher heat settings, but not on low. Found switch with char marks and makes arcing sounds. Need to replace right front burner switch. Ordering switch. Checked with claims about counter weight. Counter weight is operating correctly; ordrng 1 WP3149400 (Fromt right Switch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Driftwood, TX 78619
Andrey
Job Details: 11/14/2022
"Arrived on site to test unit for vibration noise, tested unit found noise coming from FC fan motor at high speed, customer also stated that knocking noise coming from Left RC door when it opens, tested door and found noise coming from cam, ordering cam,left hinge,FC fan bland and motor; ordrng 1 W10878115 (Left hinge) and 1 WPW10505294 (Door cam) and 1 WP67006337 (FC fan blade) and 1 W11603851 (FC fan motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model MSS25N4MKZ04
Near Kingsland, TX 78639
Gerry C
Job Details: 11/14/2022
Arrived at instal previously diagnosed and ordered parts. I found the unit was still off and had been fully defrosted. The lower left and right corners of the cabinet had excessive gapping and light could be seen through them. I was able to tamp the metal back in place and then seal with MFG silicone. After the repair the light coming through the gasket corners was resolved. I tested the defrost system and found it working as designed. The CX will contact us if there are further issues. No water connections to unit.; O-emld tckt
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ2
Near Copperas Cove, TX 76522
Tyler
Job Details: 11/14/2022
Arrived on site for range that had shot sparks out fron under ui panel. Upon arrival confirmed issue issue. Found cause of failure was due to pinched wiring that had worn down and exposed metal to wires and throwing sparks. Called safety team and reported findings Sr#7735014135. Was instructed to order and replace wiring harness. ordrng 1 W11529071 (Main harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model wrf535swhz07
Near Leander, TX 78641
Kimo
Job Details: 11/14/2022
Arrived onsite for a refrigerator with a broken filter plate and dispenser button cover.Upon inspection I found that the filter plat is broke along with the button cover. I replaced the button cover and tested unit and found unit designed water. I am ordering 1x filter plate. ordrng 1 WP67001668 (PLATE- FIL)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBFN502EPA02
Near Johnson City, TX 78636
Andrew
Job Details: 11/14/2022
Arrived on site to test unit for not cooling properly. Unit is cooling since last visit but temps are way warmer than set to. RC was 58 and FC was 28. Called Techline with findings and recommend replacing control . SR#7735049055;
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI5SVAXVQ01
Near Austin, TX 78749
Luis
Job Details: 11/14/2022
"Arrived on site, found damaged right side door found some damage to left side door also 1 gasket available will replace right side due to excessive damage on gasket. ordrng 1 W11396037 (Gasket white)"
We serviced a
LG DRYER
Model DLGX8101V
Near Austin, TX 78730
Vincent
Job Details: 11/14/2022
"Arrived on site for dryer, inspected unit and work area. CX complaint it lost power. Inspected unit and found good voltage going to the control but no voltage going to UI. Will need a new control and returning with the display. ordrng 1 EBR81137801 (Display)"
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ0
Near Austin, TX 78748
Leonardo
Job Details: 11/14/2022
Arrived on site to test unit for unit not washing. Test unit and found no water spraying. Found unit getting plenty of water but wash motor not coming on. Will need to replace sump and motor and control board on return visit.
We serviced a
JENN-AIR COOKTOP
Model JGCP436HM00
Near Leander, TX 78641
Kimo
Job Details: 11/14/2022
Arrived onsite for a cooktop malfunctioning burners . Upon arrival I installed the burner and found the dirt I cleaned and adjusted them and tested the unit and foun that they work except for the front right one. I replaced it and tested it and found that it worked as designed. Upon further inspection I found that some of the knobs where cracked I am returning with 2 knobs.
We serviced a
MAYTAG WASHER
Model MHWC7500YW0
Near Austin, TX 78702
Wesley
Job Details: 11/14/2022
Arrived onsite with SM to repair according to previous diagnosis and replaced the door latch and the control. Found new control would not power the display and would not allow entry to diagnostics or any standard cycles. Re installed old control. Ordering CCU to repair. ordrng 1 WPW10192966 (CCU)
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFTR2021TFA
Near Wimberley, TX 78676
Andrew
Job Details: 11/14/2022
Arrived on site to test unit for no ice production. Verified ice maker received proper voltage but not responding. Replaced icemaker now responding but only sending 3vac to valve. From ice maker connections(light blue to yellow). Needing new icemaker. ordrng 1 IM116000 (Icemaker)
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Copperas Cove, TX 76522
Tyler
Job Details: 11/14/2022
Arrived on site for walloven showing f8e2. Upon arrival found error in diagnostics was f8e0 only. After further testing I found upper blower motor was failing to reach target speed wih proper power supplied. ordrng 1 W11598119 (Blower motor)
We serviced a
JENN-AIR OVEN
Model JJW2430DB00
Near Austin, TX 78759
David S
Job Details: 11/14/2022
"Arrived on site for Jenna it wall oven showing error code f2e1. I inspected the unit and work area. I found the oven display showing the f2e1 stuck or shorted key error code. I tested the. Buttons and found the kitchen timer, tools, and power button not responding. The unit will need a new console. ; ordrng 1 W11087460 (Console)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS05
Near The Hills, TX 78738
Luis
Job Details: 11/14/2022
Arrived on site for no cool in fresh food section. Ran diagnostics diagnosed defective thermistors preventing unit from entering defrost ordering a new cover assembly that includes thermistors. ordrng 1 W11610999 (Evaporator cover)
We serviced a
KITCHENAID COOKTOP
Model KGCU467VSS02
Near Leander, TX 78641
Kimo
Job Details: 11/14/2022
Arrived onsite for a cooktop with a right front burner that is continuously sparking even when lit. Upon arrival I gained access to the spark module and tested it and found that it was good. I the tested the right front switch and found that it is faulty. I and ordering WPW10385582 ordrng 1 WPW10385582 (VALVE-BRNR)
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Georgetown, TX 78628
David Z
Job Details: 11/14/2022
"Arrived on site to diagnose oven with blower issues. On arrival customer advised me the upper oven convect fan has never run since customer got unit. Checked errors and found none present. Ran relay and heard control click the relay, but fan never spins up. Removed fan assembly and checked voltage. Verified 120v when fan relay is enabled, but motor not running. Ordering new blower assembly to resolve.ordrng 1 W11617227 (Upper Convect Fan Assy)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM08
Near Austin, TX 78723
Matthew
Job Details: 11/14/2022
"Arrived onsite for refrigerator not cooling. Upon arrival found unit in second floor storage. Complain was that unit was not cooling. Ran extension cord to unit and powered. Found fan running and compressor at .5 amps. Allowed to run and found frost pattern developing. Spoke to maintenance and, Jose, and he will leave plugged in for a couple days to monitor condition. Unit is functioning properly. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Austin, TX 78747
Kevin
Job Details: 11/14/2022
"Apt 921, Arrived on site inspected icemaker and found it will move but not fill. Replaced icemaker and it still will not fill, will need to bring back water valve; ordrng 1 WPW10279909 (Valve)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Georgetown, TX 78628
Lou
Job Details: 11/14/2022
"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the door gasket and tested. Unit is not leaking. While placing the unit in diagnostics, I checked error codes and found F4E2-heater open, unplugged or failed relay. I removed the outer door panel and tested the element from the control and found it open. I am ordering the heater element and scheduled return service for 11-18-22. No water leaks observed during service.; ordrng 1 W11537778 (Heater)"
We serviced a
KITCHENAID COOKTOP
Model KICU569XBL00
Near Temple, TX 76502
Jonathan M
Job Details: 11/14/2022
"Arrived on site for a cooktop that wont cook with certain pots and pans. Inspected unit and work area. The customer advised that the left front element will not work with all of her pans and that some pans do work with the cooktop but her smaller pans will not. Tested the unit and found the unit working with certain pans but not one specific pan. I tested the same pound that wouldnt work on another burner and found it would work on that other burner. I called Whirlpool Techline and spoke to Kurt SR# 7735039531. He advised that because of how this unit works, they cannot guarantee pot and pans smaller than the ring they provide on the cooktop to work consistently. He advised that the rings were put on the cooktop to show the customer the size of the pan that they would need for the burner and that if the unit works with most of their pots and pans, there is no issue with the burner or cooktop itself. Went over Tech-lines findings with the customer and the unit is working as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAM00
Near Austin, TX 78752
Scott
Job Details: 11/14/2022
"Arrived on site , found I had to reorder water line . Ordering inlet water line . No water leaks detected at time of service. ordrng 1 W10350007 (Inlet water line) and 1 WPW10350006 (Water line)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Fort Hood, TX 76544
Tyler
Job Details: 11/14/2022
Arrived on site for washer giving f7e1 and f7e6 in diagnostics. Found cause of failure was due to failing capacitor. Was able to replace capacitor and found unit fully functioning as designed with no leaks. Call complete ; ordrng 1 W11395618 (Capacitor (from truck stock))
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Austin, TX 78701
Scott
Job Details: 11/14/2022
"Arrived on site for fridge on fresh food cooling . Found evap covered in frost . Ordering control , evap fan , harness , thermistor , heater diffuser. No water leaks detected at time of service. ordrng 1 W11314873 (Defrost harness) and 1 W11243741 (Evap fan) and 1 W10384183 (Thermistor) and 1 W11355319 (Heater) and 1 W11175955 (Diffuser) and 1 W11440346 (Control)"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Liberty Hill, TX 78642
Lou
Job Details: 11/14/2022
"Arrived on site to inspect wall microwave/oven combo damage. Upon further inspection, I found scratches on the control panel, microwave outer door panel and handle and on the oven outer door glass (photos). I am ordering the microwave outer door panel, MW door handle, control panel and oven outer door glass and office to schedule return service due to the availability of parts. Unit is functioning at this time and I recommended that the customer connect the unit to WiFi. ; ordrng 1 W11600321 (Control panel) and 1 W11600323 (MW outer door panel) and 1 W11110499 (MW door handle) and 1 W11600322 (Oven outer door panel) and 2 W11178521 (Nameplate)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Kyle, TX 78640
Kevin
Job Details: 11/14/2022
"Arrived on site and inspected refrigerator and found lower coupling is broken, took one picture. A new one will be needed to correct issue will also bring back ice bin.; ordrng 1 WP2220458 (Coupling) and 1 W11244434 (Ice bin)"