Good service, all appear knowledgable
Patsy - Georgetown, TX
All the service representatives were very professional. Just disappointed they could not find & fix the problem with the icemaker.
Amy - Manor, TX
We are very happy with the service we received from Appliance Express. Everyone that we dealt with were friendly, communitive, knowledgable and prompt. I felt they went out of their way to make us happy.
The tech was very nice, friendly, personable and solved the issue fast.
Natasha - Copperas Cove, TX
My experience was good
Betty - Pflugerville, TX
The service provided was very courteous and professional and fixed the problem with our washer.
Figueroa - Temple, TX
Customer support was very helpful, repair technician was knowledgeable and efficient. Explain everything step by step and even showed me how to make my machine last longer. Thank you for your assistance and amazing staff. God Bless
Deborah - Cedar Park, TX
Just the facts. Arrived within the window of time. Called before arrival to let us know approximate time. Friendly & worked to complete replacing parts. Took three visits to get the appliance working. Did not test before service personal left. Only received one receipt out of the three visits. We would like our other two receipts. Hoping the appliance continues to work.
Nicole - Cedar Park, TX
Great experience. I will definitely go with these guys next time I need an appliance repaired.
Paniced over thinking my Fridge was a lemon
Vickie - Cedar Park, TX
Tyler was honest and helpful in letting me know how to take care of my fridge and maybe make it last longer.
Martha - Austin, TX
Geralyn - Austin, TX
The people are skilled and professional.
Nice guy, problem not fixed.
Amy - Lorena, TX
Al was great!! Very professional and informative!! He taught me new ways to improve the efficiency and effectiveness of my washing machine!
Sherry - Robinson, TX
Our service rep, Al, was top rate! He was well spoken, clean, very polite and knowledgeable about our issue with our fridge.
Barry - Austin, TX
David - Cedar Park, TX
Lou did a fantastic job every time he came out. We had some unique issues with the appliances that took several trips. Thanks for being professional.
Richard - Austin, TX
Cliff was Friendly, Fast & Focused. Only negative was having to sweep up a bit in the work area after they left.
Brian - Leander, TX
Excellent service, great personality, very customer service oriented!
Donald - New Braunfels, TX
Robert is very customer focused. He has a great personality & is a subject matter expert.
Cassie - Austin, TX
"Scantlen - Burnet, TX
Oven not heating above 195% when set to 350. Over 15 minutes. Worked when technician came out. Not working now. Will call.
Alan - Round Rock, TX
Marcia - Georgetown, TX
Excellent service !!
Anthony - Georgetown, TX
Patrick - Georgetown, TX
Our relatively new refrigerator stopped working — a very disruptive event for us. The preliminary diagnosis was a failed compressor and a major repair requirement. Tommy correctly determined that was not the case, and explained what might have happened. Thanks to his honesty and expertise, we avoided an expensive repair job. We were very pleased with his skill and friendly personality.
Lou took care of my leak in a very efficient and fast way
Mary - Cedar Park, TX
Even if I did not have a warranty I would use this company because they find and fix the problem. Have very professional and experienced techs.
Cydney - Johnson City, TX
Great service, friendly and efficient technician
Denise - Austin, TX
The company was good about confirming the specifics of the appointment and sending reminders. The technician figured out and fixed the problem quickly but was also really friendly and had some great stories about our neighborhood.
Peggy - Round Rock, TX
He was timely, efficient, and very friendly. I would definitely recommend your service and technicians!
AE knows what service is and delivers!
Pamela - Marble Falls, TX
Capable, efficient, and pleasant service!
Digna - Waco, TX
Chelsea - Georgetown, TX
Great service with all conditions explained. Tyler is very personable, and a very good listener!
Repairman was very professional and took time to explain problem and recommendations for future use.
Keith - Horseshoe Bay, TX
Quick and Friendly Service
Madeline - Austin, TX
Wes got the job done quickly and was a really nice guy! I always have a great experience with Appliance Express repairmen. On another note, and in no way a reflection of Wes, the cost was quite a bit more than I was anticipating and that did take away from my experience a bit.
George - Elgin, TX
This is the second time that we have had Wesley come out and work on one of our Maytag appliances. Very knowledgeable, and professional. He can work on our appliances anytime. We have full faith in his competence and work.
Dryer Switch Malfunction
Floyd - Austin, TX
Problem was quickly analyzed and resolved in a professional manner. Thank you.
Fix the icemaker on a new refrig
Guadalupe - Killeen, TX
Arthur is well versed and is a professional service person. I would highly recommend him for any job in the Whirlpool industry. Job well done.
Excellent service tech
Terry - Georgetown, TX
Steve was awesome - explained the entire process and was very respectful of our property.
George - Austin, TX
Repairmen showed up both times at the appointed time and were knowledgeable about the Whirlpool washer.
Christina - Lago Vista, TX
Since we had the same problem with our ice maker once before, James determined that he should go ahead and replace it. We were very pleased with his decision.
Judy - Canyon Lake, TX
We have needed service on 3 appliances and all of the service technicians have been very knowledgeable and professional. Robert J did a great job! This is a top notch applicance repair company!
Henry - Kyle, TX
Job was done well.
Anita - Belton, TX
Al was very professional and made the repair to my refrigerator ice maker very quickly.
Renee - Austin, TX
Kari - Leander, TX
Excellent service from company and technician.
Nancy - New Braunfels, TX
Phone contacts were professional and efficient as was the service tech. Trusted his opinion and was pleased he did not try to do unnecessary work. Thank you!
Very happy customer
Anne - Austin, TX
I’d sent a photo of the broken dishwasher door. They actually looked at it! And brought the necessary part. Cheerful, capable, and effective.
Jonnie - Buda, TX
Lou was friendly and professional.
Jesus - New Braunfels, TX
Milestone - Jollyville, TX
never gotten a complaint from a homeowner or with scheduling. also, if there is a warranty conflict it is usually resolved in house which is great
Michele - Georgetown, TX
Ellisor Wilburn - Killeen, TX
Ruth - McQueeney, TX
Competent, on-time service
Paul - Round Rock, TX
Tyler is very professional, clean, neat and a good representative of Appliance Express.
Keith - Austin, TX
Very professional and well done
"Rojas - Killeen, TX
Allison - Cedar Creek, TX
Scott Mc. did a great job. He is professional and knowledgeable. The issue was quickly identified and resolved.
"Drees - Austin, TX
Manuela - Austin, TX
Diego Gomez is an excellent repair man. He provides excellent service & it is a pleasure to see someone that is so qualified.
Jeanene - Seguin, TX
If all repair men were like Diego the world would be a better place. He does provides excellent & efficient service. He is an asset to your company.
John - Jonestown, TX
John - Jonestown, TX
Review for Paul Ready
Patricia - The Hills, TX
Paul Ready continues to deliver the highest level of customer service. He is intent on problem solving, personable and professional. Please keep him happy - Paul is truly an asset to your company.
Robin - Kyle, TX
Good Service All Around
Christy - Austin, TX
Service was great and not just on time, but early!
Amy - Austin, TX
Very efficient service
Richard - Georgetown, TX
Shane - Smithville, TX
Andre - Fort Hood, TX
Author was amazing. Answered all my questions and was very helpful.
Peggy - Austin, TX
My overall experience was excellent. The technician took the time to answer all my questions and explained all the features on the washer/dryer
Melissa - Waco, TX
Spike - Austin, TX
Very professional and quick work
Edith - Leander, TX
Problem not fixed
Jim - Austin, TX
The problem was not fixed despite paying $270
Did great work,
Steven - Blanco, TX
Great Response to Service Request
Theodore - Salado, TX
We called Whirlpool for warranty service on our new dryer and they had Appliance Express contact us to come the next day. They arrived earlier than expected and quickly and efficiently addressed the issue and were gone before the start time of the three hour window they were scheduled to arrive in. We are extremely pleased with Appliance Express.
Sheldon - Round Rock, TX
Prompt service and Knowledgeable and experienced repair Knowledgeable and experienced repair man
Kathryn - Smithville, TX
Great service and customer service as well. I hope if I need your services again, you will send Steve.
Pat - Belton, TX
As it should be
LL - Austin, TX
From the person who answered the phone when I first called, to the updates on scheduling to the call's end, the entire service experience was as it should be, but in the recent years, rarely is. I will recommend and use again.
Jane - Austin, TX
Kevin was knowledgeable and timely.
Timely and professional installation
Monica - Liberty Hill, TX
James was on time and efficient in replacing my defective refrigerator door.
Great job from great tech
Mark - Pflugerville, TX
Tyler was on time friendly and professional, he completed the repair quickly tested the machine afterwards, and now we are are back in service
Linda - Temple, TX
Fixed washing machine when first repairman couldn't
Adam - Leander, TX
Harry - Killeen, TX
Technician was a true professional. Worked fast and knew what he was doing. He placed everything back where he found it and was careful and delicate with the the microwave and the other items. Great Asset to your organization.
Keron - Robinson, TX
Arthur was on time and courteous.
Great service, efficient and knowledgeable.
Mary - Georgetown, TX
Dora - Liberty Hill, TX
Camden - Austin, TX
Best customer service
Anacleto - Kyle, TX
Job well done
Jeremy - Dripping Springs, TX
Chris found the problem and fixed it quickly.
Adam - Leander, TX
Rita - Round Rock, TX
Number one, we like Appliance Express because of its professionalism. From initiating the phone call to the service call, it's professionalism and respect for customer. Tyler was awesome. He explained what was wrong with our refrigerator, answered any and all questions, and best of all, fixed the refrigerator! The labor cost was higher than we expected, but in the end we pay you for what you know, not what you do.
Paul - San Marcos, TX
The service men were pleasant and seemed to have identified and corrected the problem before they left, but in less than a weekbut the drawer cannot be opened without a tremendous amount of pressure on the foot pedal or by lifting the entire drawer. It's as bad or maybe worse than before.
A Real Professional
Sergio - Leander, TX
Lou was a great tech and he is a real professional. He does a job the correct way and really cares about his work and his customers! Lou fixed someone else's screw up and it was minor but Lou insisted he had to fix it the right way, I told him don't worry about it its just the bolt but no Lou does it the right way correctly. Lou is a asset to your company and if I need a repair I will call you and ask for Lou, I will also tell anyone needing appliance repair to call you all. Thank you Lou for your professionalism. Only down thing was that I had to do 3 different appointment days to get it done, so I spent 3 days waiting at home for the repairs. Those were not Lou's fault but my day off were wasted at home:(
Harold - Georgetown, TX
The technicians know what they are doing and come prepared to do it./
Jose - Austin, TX
Paul was professional, knowledgeable about the product, answered any questions I had.
Great service, quick to schedule
Kenneth - Georgetown, TX
Ms - Austin, TX
Very Good Service
George - Elgin, TX
The technician was on time as promised. He diagnosed and repaired the dryer without any problems. Very courteous and easy to work with. Explained the repair completely. Still would be helpful to get an email with the type of repair and what was done. That helps me with my records of maintenance.
Marnie - Marble Falls, TX
He was awesome - really went above and beyond to fix my oven problem!! Will difinitely use your company again!!
Mila - Pflugerville, TX
The office staff is very efficient and professional.
James fixed our refrigerator quickly.
Milton - Cedar Park, TX
Should we ever have another problem with the refrigerator we will be calling you
Friendly, courteous repair man.
Cindy - Buda, TX
Mike - Georgetown, TX
Carol - Robinson, TX
Hoping the problem is now fixed. next few cycles will tell.
Don - Georgetown, TX
Jonathon was very prompt, courteous and most knowledgeable.
Great service, quick response, and job complete! Thank you, Luis.
Robert - Austin, TX
Excellent service technician. Appreciate his professionalism
Charles - Lakeway, TX
Quickly resolved problem
Martin - Cedar Creek, TX
Repair was completed quickly and professionally. Good information provided. Highly recommend! Thank you!
Ms - Smithville, TX
It was great. The person that came was frendly, knew what he was doing n fixed the problem right away.
First class service.
David - Burnet, TX
Every person that I have delt with from Appliance Express has been courteous, professional, and competent. Thomas was efficient and put a human touch to the service he provided.
ILoveBoots - Wimberley, TX
Great service. Always polite, efficient and timely. No problems.
Holly - Austin, TX
Steve - Canyon Lake, TX
The 2 service technicians were very impressive and courteous. I was very pleased with their work.
Service the way it should be!
SN - Spicewood, TX
Great service. On time. Efficient & professional. Just the way it should be!
Brittany - Austin, TX
Kevin was very knowledgeable and fastidious
Judy - Burnet, TX
This was a truly wonderful experience. Johnathan took the time to explain the whys and how’s of my washing machine. His pleasant demeanor and smile show that he cares about what he does and that it is very much appreciated.
Robert - Leander, TX
Absolute Professional. Very please with Appliance Express and Kitchen Aid that helped set this up.
Alfredo - Austin, TX
Thank you for the prompt response
Prompt and efficient service
Leta - Blanco, TX
Service was great. Price for part was a bit expensive
Great service, fast, professional
nlsnls - Austin, TX
Very pleased with the communication and service I received.
Danny - Copperas Cove, TX
The technician was very professional and great attitude
Joseph did a masterful job of addressing issues related to my refrigerator.
Scott - Red Rock, TX
Deborah - Canyon Lake, TX
Robert and Robert were both very professional and handled our situation quickly. They took time to explain how my oven worked and I truly appreciated that!
Great professional service
Jennifer - New Braunfels, TX
Diego was awesome. Super polite, respectful and even removed his shoes! He was funny and new his job!Excellent is not even a high enough rating!
Very knowledgeable and did a great job.
Michael - New Braunfels, TX
He was very knowledgeable on the ovens and every other appliance we have. Was very informative and helpful.
great customer service
Pauline - Kyle, TX
went right to the problem and fixed it. and gave us some great tips
Service call was good
Robert - Austin, TX
Susan - Georgetown, TX
On time, knowledgeable, friendly.
Margaret - Burnet, TX
Knew his trade, checked all possibilities and explained what he was doing.
Great service by Shon Edwards!
Raymond - Kyle, TX
Excellent service! Will definitely use your service again!
Third visit, third great experience!
Matthew - Leander, TX
We just completed our third visit by Lou from Appliance Express (a reflection on Whirlpool's level of "quality" not AE's capabilities!) and it was another great experience. Lou fixed the problem, and being a repeat issue, spent the extra time to work with offsite support to see if there was anything that could explain the issues and help prevent another failure. Great work (problem resolved), great communication (kept us fully in the loop with what he was doing and researching) = great experience. We recommend Lou and Appliance Express to friends and neighbors!
awesome service Rep.
Hugh - Buda, TX
Brandon - Belton, TX
Clean, polite crew. Very professional. Work performed as promised!
Anthony - New Braunfels, TX
I was a little shocked at the price. we bought all Kitchen aid products for our new home a few years ago thinking they would really last. I think they are built to have a residual income for the manufacturer & service company.
Kyle - Wimberley, TX
Bob - Burnet, TX
The technician was perfect.
Hugh - Buda, TX
Paula - New Braunfels, TX
I would recommend you to my friends
Would use again
Jack - Dale, TX
Susan - Taylor, TX
Repair person was very friendly and was very satisfied with repair.
Sandy - Round Rock, TX
Repair of ice maker
John - Pflugerville, TX
Very quick, efficient, repair and pleasant person doing the repair. Good guy!
John - Jonestown, TX
James identified the problem with the dishwasher and was able to fix it quickly.
Jd - Austin, TX
Nancy - Kempner, TX
Al Rhoden is a very professional tech and an asset to the company. He explains what he is going to do and does it in a timely manner. Can't say enough good about Al Rhoden.
Milissa - Wimberley, TX
Lamont - Canyon Lake, TX
Guys were on time and quickly found the problem with the noise on my dryer. Repair was done in a few minutes and the price was lower than I expected. Will definitely use again with any future appliance issues.
Kathryn - Manor, TX
Joseph was very knowledgeable. I’d highly recommend him to anyone that needs appliance repairs.
Judith - Horseshoe Bay, TX
So far our washer has not leaked like it has for the last 4 months. The last service representitive finally fixed our problem of the washer leaking water with every load.
Bill - Georgetown, TX
Problem explored but, unfortunately, could not be resolved. This was through no fault of Steve's; potential resolution was more costly than new unit. I understood going in that cost of service might not result in solution to my problem.
Amazing Service and professionalisms.
Ricardo - New Braunfels, TX
Very good technicians, so professional and the most important they were on time and easy to give my feedback to them.
Brooke - Taylor, TX
Repair of microwave
Mary - Bertram, TX
The men were courteous came on time, took care of the problem. Checked out their work before leaving.
Sheila - Copperas Cove, TX
Very nice and a happy employee can tell he likes his job. Very good at explaining and showing me the problem with a good since of humor.
MAC IV - Austin, TX
Great Service with great personnel. Timely, and very thourough. Tech Scott M. diagnosed the problem, replaced the part, and had everything back together in record time.
Kurt - Georgetown, TX
Tyler was courteous, on time, and explained possible cause/effect scenario's. He investigated and reported any issues and was prepared to do any repairs necessary. Also provided tips on maintanence, operation.
David - Cedar Park, TX
Lou was ahead of time and called to make sure it was OK to come over. Lou did a fantastic job. We would be glad to recommend and use Appliance Express in the future.
Tippy Top Service... Fantastic Field Service Man
Ray - Pflugerville, TX
He arrived on time and quickly diagnosed the problem. He worked me into his busy schedule and kept open communication informing me of his time table. He arrived on time and was in and out as he promised. My appliance works and I am super happy with the service.
David - Georgetown, TX
Excellent job done.
Irma - San Marcos, TX
Polite clean and super fast
Lois - Meadowlakes, TX
Great service and great serviceman!
Mary - Meadowlakes, TX
Great Service, Prompt and Knowledgeable
Stephen - Austin, TX
Arrived on time. Addressed and repaired dishwasher promptly. Very professional.
Mills - Seguin, TX
Tech Diego was knowledgeable and on time.
Eric - Pflugerville, TX
Mitch Zimmerman - Burnet, TX
Dewayne - Hewitt, TX
Excellent service call
Claylass - Austin, TX
The entire team at Appliance Express is top notch. They communicate clearly and continuously on the scheduling and status of the appointment -- even when the technician that is expected is delayed. They are friendly and knowledgeable about the appointment which has not been the case in my past experiences elsewhere. My technician, Scott, was wonderful -- he knows what he is doing. He took time to explain to and show me what was wrong, He is knowledgeable, professional, considerate, experienced and a happy person. I completely enjoyed having him at our home. I will be doing all of my future appliance repairs with Appliance Express.
Washer and dryer service
Michael - Buda, TX
Kevin is very knowledgeable, friendly, takes time to explain everything to me about my appliances! He has came to my house 3 times and every time he comes out he always takes his time and not rushes to make sure appliance is working and I fully understands what he has done!
Inadequate service, repair didn't work
Steve - Briggs, TX
Tammy - Bertram, TX
Professional, informative and respective .
Great and timely service. Thank you!!!!
Dave - Spicewood, TX
Great service, I will recommend to my friends. Thanks!!
Excellent Repair Man
Dick - Austin, TX
Scott is professional and personable. He figured out why our dishwasher was depositing food on our dishes. We had thought that the filter needed cleaning, but he found that the propeller was not engaging and therefore not getting water up to the top rack. He fixed it without trying to sell me a new dishwasher!
Greg - Liberty Hill, TX
Showed up with parts on hand and did a great job.
Stove top issues
Darlene - New Braunfels, TX
He was fast and efficient and fixed the problem immediately.
Mrs Tucker - Georgetown, TX
So far - so good !!! The freezer compartment is bone dry, free of condensation, frost, or ice buildup.
William - Leander, TX
Service For KitchenAid Dishwasher
Service Tech Lou S. showed up on time and was efficient with his repair, which consisted of leveling and then testing. He offered several good tips for more effective use of dishwasher. He is a knowledgeable tech, and I wouldn’t hesitate to recommend him for any repair issues.
Great, Expendant Service
Lindell - Temple, TX
Fast and efficient service by a well mannered gentleman. All was pleasant to deal with and wasted no time correcting our problem.
Dennis - Kyle, TX
Appliance Express is the best!
Joanna - Georgetown, TX
Appliance Express was quick to respond to our need for repair, and Steve was probably the most consciencous service person I’ve ever dealt with. He arrived on time and was efficient and pleasant throughout. We had a service business ourselves, and are therefore very conscious of how good he was. He addressed the problem at hand, and was sincerely interested in assuring that we were satisfied with the service before he moved on. I would heartily recommend not only Applicance Express in Georgetown, but in particular the individual service tech.
WELL DONE REPAIR
Eric - Georgetown, TX
Needed warranty work. Tech showed up on time and was very capable. Thanks
Diana - Austin, TX
Kimberly - Dripping Springs, TX
Brandon was great! Called in advance timely, fixed my issue with no problems.
Thomas - Georgetown, TX
They did and showed up just as they said they would.
John - Hutto, TX
Informative and knowledgeable
Kailey - Burnet, TX
John made us comfortable while he worked in our home. He was professional and set out to fix our dish washer in a timely fashion.
Ron - Georgetown, TX
Jonathan and his associate were prompt, identified the problem with my refrigerator, (bad filter sleeve) and took care of the problem. They obviously knew exactly what they were doing. I am very thankful I called Appliance Express!
David - Georgetown, TX
Jerry managed to fix an undiagnosed problem that had led to over six months of calls. He is, hands down, the best servicer I have ever had the pleasure of dealing with. He got it done. That said, appliance express took a very long time to correctly identify the source of the problem. While it was eventually corrected, thanks to an unbelievably awesome tech, I do wish our problem with our ice maker could have been correctly diagnosed and repaired sooner. I’d give Jerry the highest ratings possible, and appliance express a B overall. They did fix the problem, but as a company, it took them a very long time to do it.
Joann - Waco, TX
Excellent service, Steve arrived at the time expected. He was well-groomed, polite, and friendly. Answered all questions I had about the appliance. Would recommend to others.
Awesome Customer Service
Nancy - Kempner, TX
Al is very professional, VERY PATIENT, and has great customer service and very pleasant.
Brian - Leander, TX
Luis was on time, was very informative, and fixed the problem. The refrigerator that he fixed his back to being just like new thank you for your service.
Sylvia - New Braunfels, TX
Courteous, and helpful
Wonderful experience and professional service
Florence - Cedar Park, TX
I had a very good experience with Serviceman that came to repair my icemaker. I’ve had major problems with this GE appliance for over 3 years. When Appliance Repairs diagnosed the problem I realized the technician was a very capable employee. He was efficient, courteous, knowledgeable, and had a pleasant personality. Thank you for having an individual such as this as your employee.
Stuart - Driftwood, TX
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to inspect fridge for leaking, upon inspection found no apparent issues None found. Leveled unit. Complete"
REFRIGERATOR WHIRLPOOL WRF555SDHV03 "Arrived on site for freezing in fresh food and ice build up in freezer. Per tech support removed existing gasket on damper assembly,installed a new gasket to sit flush with housing. Liner on freezer door warped replaced freezer door checked door seal good."
REFRIGERATOR WHIRLPOOL WRS325FDAB06 "Arrived on site to replace filter housing, after replacing, unit tested good."
WASHER/DRYER GE GUD27ESSMWW Arrived onsite for washer not always spinning out clothes or stopping mid cycle. The customer stated that the latch was recently replaced. I inspected the main control and found the LED not lit. I advised replacing the main control. The new control has the LED blinking as designed. I tested the unit and it is working as designed at this time. No leaks detected. Job complete.
OVEN WHIRLPOOL WEE745H0FS0 "Arrived on site to inspect the oven for not cooking properly, upon inspection found the fan not turning while preheating, replaced fan after quoting customer, all functions returned
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 Arrived on site to Replace icemaker for refrigerator. Replaced part and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
REFRIGERATOR MAYTAG MRT118FFFH01 Arrived onsite for refrigerator freezing fresh food. Upon further inspection found evaporator thermistor out of range. Replaced evaporator thermistor and adjusted temperature control. Unit is functioning properly. Explained to customer to all 24 hrs for temperature to stabilize. Job complete
WASHER WHIRLPOOL MHW6630HW1 "Arrived on site for customer complaint of unit leaking, found leak coming from dispenser drawer, unit is stacked and will need two techs. Ordering dispenser and valves. ; ordrng 1 Cnote (2 techs) and 1 Cnote (Office to reschedule) and 1 W10918521 (Dispenser) and 1 W11036928 (Valve) and 1 W11036930 (Valve)"
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site for a dishwasher not working. I put unit into diagnostics mode and found stored error codes F4E3 for wash motor not running and F7E1 for no heat. During the test cycle I did not hear the motor start up at all. I found the motor connection loose. I disconnected power to unit and reconnected it. Put u it back into test cycle and unit began working as designed. I found correct amp draw to heater and heater is also working as designed.
OVEN KITCHENAID KOSE500ESS04 "Arrived on site to install previously diagnosed and ordered part. Due to the inner door glass panel being damaged and the right hinge not able to to lock in place to remove the door, I removed and replaced the panel and tested the door. Unit is operating as designed. Cleaned the inner glass as a courtesy. Job completed."
REFRIGERATOR WHIRLPOOL WRX988SIBM00 "Arrived on site to diagnose refrigerator building ice in FC. Found ice built up on right side of unit in FC. Could see an air gap in the gasket in the top right corner. Adjusted door, molded gasket and applied some silicon to the corner to seal. At time of job completion the gap was closed.
COOKTOP KITCHENAID KCED600GBL01 Arrived onsite and replaced cooktop due to thermal cracking. Advised customer on repair. All checks good.
DRYER KENMORE 110.868211 "Arrived on site for dryer not spinning. I inspected the unit and work area. I found the dryer tub stuck. I removed the tub from the dryer cabinet. I reinstalled the dryer tub and found it spinning freely. I tested the unit and I found the motor intermittently working. I removed the tub and gained access to the motor. I found good voltage to the motor, but found it slowly rotating. I twist the motor and get it moving again. The motor is failing and needs to be replaced
OVEN KITCHENAID KODE500ESS05 Arrived on site to test unit for unit not cooking evenly. Test unit found faulty sensor. Replaced sensor test unit and unit test good job complete.
RANGE KITCHENAID KSDG950ESS1 Arrived onsite and found unit with f2e0 and f2e1 secured ribbon cable and rest unit and cleared error codes. Advised customer on steps taken.
REFRIGERATOR WHIRLPOOL WRF736SDAM11 "Arrived onsite for unit not producing ice, even though the previous company had replaced with new ice maker. Upon taking apart the panels for the ice maker, noticed that previous company had stripped a screw, there for not being able to take down ice maker. Let customer know of findings.
WASHER WHIRLPOOL MVWB835DW1 Arrived onsite for washer long fill error code. Upon arrival found unit cold side would not call or open for water. Replaced valve and tested. Unit is now operating as designedJob completed.
DISHWASHER KITCHENAID KDTM404KPS0 Arrived on site to test unit for door not closing. Test unit and found bad striker. Replaced striker test unit and unit test good job complete.
RANGE WHIRLPOOL SF315PEPB2 Arrived on site for long preheat times and gas smell. Found burner tube dirty and causing flame to dance and not allowing a good flame . Cleaned tube . Flame is normal now . No gas leaks detected at time of service. Job complete .
REFRIGERATOR KITCHENAID KRFC704FSS00 Arrived onsite and corrected not dispensing issue by correcting valve harness connection. All checks good.
RANGE WHIRLPOOL WFC150M0JB0 "Arrived on site to inspect oven for not heating correctly, upon inspection I found both oven and burners worked with no issues. Instructed customer on proper use. Customer was unaware of oscillating heating patterns. Complete"
REFRIGERATOR KITCHENAID KBBR306ESS00 "Arrived on site for refrigerator that has multiple lights out in the refrigerator and freezer sections. Inspected unit and work area. Found all lights not working in either compartment. Customer had to leave due to having to take her son to school so I was unable to diagnose. Will return with modules, LED power supply board, main control, and power supply board for full repair.s.; ordrng 1 W11368839 (LED POWER SUPPLY) and 4 W11462342 (MODULES)s and 1 WPW10624574 (POWER SUPPLY BOARD) and 1 WPW10739408 (cntrl-elec)"
DISHWASHER KITCHENAID KDTE104ESS3 Arrived on site and tested operation. Found drain pump not draining water. Vacuumed water and accessed drain pump. Found glass had gotten into the pump. Cleared glass and tested operation. Unit tests good. Job complete
DISHWASHER GE GDF510PSJ6SS "Arrived on site to replace previously diagnosed part, the diverter, found the diverter was not the issue in diagnostic mode, found wash motor was not switching between top and bottom, I replaced wash motor, unit tested good.
DRYER WHIRLPOOL WGD6620HW Arrived onsite for previously diagnosed parts. Removed front and drum and used repair kit replaced wheels and belt and tested. Unit is now operating as designed.
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site for Not Draining - Water Remain at End of Cycle - Dishwasher - PRE-ID Drain Pump. Found knockout still inside Disposal. Removed knockout and dishwasher draining as designed. Ran a quick wash and dishwasher draining and operating as designed. No leaks detected. Job completed.
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site to test unit for not washing. Test unit and found bad wash motor. Will need to replace sump and motor
REFRIGERATOR KITCHENAID KRSC500ESS00 "Arrived on site for no cool. Removed evaporator cover found oil on evaporator and tray,removed evaporator. While inserting cap tube into new evaporator coil found cap tube broken in liner,called tech support ran video chat with tech support to verify broken cap tube,. SR#7729688165; ordrng 1 WPW10643261 (Evaporator)"
DISHWASHER KITCHENAID KDTE704DSS0 Arrived on site to test unit for unit leaking. Test unit and found cracked sump making unit leak when draining. Also found shorted keypad some light are staying on when unit is off.
REFRIGERATOR WHIRLPOOL WRF540CWHZ02 Arrived on job for complaints of noise. Compressor running at time of service but customer had audio recording of noise. Spoke to tech line but not able to document they recommended changing defrost settings and if problem continues to replace compressor.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived onsite for unit not making ice. Looked at unit. All ice maker components working as designed. Did notice the seal for the ice shoot was not sitting correctly. Re adjusted seal. Tested unit. Unit working as designed. Also let customer know that ice makers will up too 72hrs to make a full bin of ice. Job complete
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 Arrived onsite for refrigerator no cool in both sections. Upon inspection I found the compressor would turn on when the doors were opened but then turned off when they were closed. The compressor would not turn on with the doors closed. I accessed the compressor and found a constant 123 Vac coming to the start switch with the doors opened and no voltage with the doors closed. I broke the start switch prong trying to reinstall so I replaced the start device. I accessed replaced and programmed a new control to the unit and found the compressor would now turn on with the doors closed. The unit is working as designed at this time. I advised the customer to monitor the unit to make sure it gets up to temp but the FC was getting cold when I left. No leaks detected. Job complete.
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site and tested operation. Found drain pump is not draining water. Vacuumed water from unit and inspected pump. Found check valve not opening. Cleared check valve and tested. Unit tests good. Job complete
OVEN WHIRLPOOL KOSE500ESS05 "Arrived on site to inspect oven for not heating and fan always being on, upon inspection found the latch mech melted, checked for heating functions and as long as latch was held they worked. Ordering latch. Office to reschedule ; ordrng 1 W10618131 (LATCH)"
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site and found unit not secured to cabinets. Squared unit into opening and installed mounting screws. Unit tests good. Job complete
REFRIGERATOR MAGIC CHEF HMDR1000BE "Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. Found unit plugged in in the garage with the compressor and fans running but no cool. Removed evaporator cover and found no frost pattern on the evaporator. Found compressor hot to the touch. Unit will need full sealed system repair for repair. Could not locate parts for unit. Office will need to research compressor, dye dryer, and coupler for repair and get contact extended warranty for authorization due to high cost of repair for the overall cost of the unit. If authorization is given for repair, please contact customer for return date. Unit needs R600 refrigerant.; saved tckt"
MICROWAVE WHIRLPOOL WMH31017HS6 Arrived on site to install previous diagnosed part. I gained access to the control and replaced with new. I reassembled the unit and tested it. I found the vent hood light working as designed. Job complete.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site to replace heater, after replacing, unit tested good.
WASHER MAYTAG MVW6230HW0 "Arrived on site for washer getting items stuck in agitator. Inspected unit and work area. Performed diagnostics mode and checked fault codes, found none. Performed automatic test cycle and monitored operation. Disassembled clutch and inspected. Removed agitator and inspected. Spoke with customer on cycle selection . Customer also complained of noise. Called tech support and spoke with Leon. Went over prior service. He stated noise is normal (Sr#7729692370). All tested good, no water leaks detected."
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Arrived on site for refrigerator with top of RC lights out. Upon further inspection I also found the FC light out. I attempted to gain access to FC light but the entire wire and module are foamed in and when removing the module only the module came out. No wire is showing and it ripped off of the connector. I found foam on the back of the actual module indicating the entire part was foamed in. Called techline and spoke with Joel and got SR# 7729690221.
DISHWASHER WHIRLPOOL WDT920SADM3 Arrived on site to diagnose leak coming from dishwasher. Customer said its coming from left corner of door it seems. Ran unit for 30+ mins in various cycles and could not verify a leak. Raised the front 1/4 inch to see if angle would assist. Customer did have a large volume of suds in the tub. Advised a cleaning with affresh to break down suds. If issue repeats we need to bring a door gasket. No water leaks found at this time. Call complete.
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site for a refrigerator that still intermittently powering off. Inspected unit and work area. Customer advised that since the last repair, the unit worked properly for five weeks before powering off on January 2. She mentioned that it has powered off January 2 and January 3 but has not powered off sense.
WASHER WHIRLPOOL WFW6620HW0 "Arrived onsite for washer leaking from dispenser. Put unit in diagnostics and found no stored error codes. Put unit into auto test 12 and all passed. Ran regular load and could not duplicate issue. Could however see residue leading from the dispenser down the front of the unit. Due to service pointer, will order and replace dispenser assembly. Bringing pre screen parts just in case. Unit is stacked, will require 2 man. Office to reschedule ; ordrng 1 W11465532 (DISPENSER ASSEMBLY )"
DISHWASHER MAYTAG MDB8959SKW0 Arrived on site for dishwasher not draining. I inspected the unit and work area. I found f9e1 error code. I activated the drain pump and found it not working. I gained access to the drain pump and replaced it with new. I tested the uni5 and found it working as designed. Job complete.
WASHER WHIRLPOOL NTW4516FW3 Arrived onsite for unit making noise when goes into spin mode. Tested unit. Heard screeching noise. Upon further inspection. Found that the belt Id loose to the motor and cam. Ordered part. Office to reschedule ; ordrng 1 W11239857 (belt)
WASHER WHIRLPOOL WTW4816FW2 Arrived on site to replace previously diagnosed parts. Installed new control and calibrated unit. Tested unit and unit working as designed. Call complete.
DISHWASHER MAYTAG MDB9959SKZ0 Arrived onsite for previously diagnosed parts. Upon arrival unplugged unit replaced control. Plugged unit back in and tested. Unit is not operating as designed. No leaks detected during service. Job Completed.
FREEZER KITCHENAID KBFO42FTX04 Arrived onsite for the freezer door on refrigerator getting stuck. During inspection found that the gasket on the freezer door had come off. Repaired freezer door gasket and freezer is closing and sealing good.
MICROWAVE WHIRLPOOL WMH53521HV4 "Arrived on site for customer complaint of unit not heating, found high voltage issues with mag, cap and diode. Ordering parts. ; ordrng 1 W10850446 (Capacitor) and 1 W11256462 (Diode) and 1 W10818686 (Mag)"
OVEN MAYTAG MEW9530AS01 "Arrived on site for oven after running self clean, unit powered off and door was stuck in the locked position. Manual unlock door to gain access to mounting screws. Pulled unit and tested voltage at thermal fuse. Found failed fuse. Removed failed fuse and installed new. Found power at UI, tested heating operation and found unit not heating. Found temperature limiter opened/ failed. Removed limiter and installed new. Tested all operations. All tested good.
OVEN WHIRLPOOL WOS51EC0AS04 Arrived on site to test unit for burned smell. Test unit and all wires test good no shorted or burned wires. Checked element and elements test good. Found bottom of interior linner had foil paper and customer had scrapped it off making interior pain flake making bad smell due to heating metal. Job complete.
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site for oven intermittently shutting off. Customer stated that unit will stop heating and resume key will be in display. Inspected unit and work area. Found gasket worn and allowing heat escape. Performed diagnostics mode and checked fault codes, found none. Found user panel not responding as designed. Will replace gasket and panel. Office to schedule appointment when ETA is available on parts. ; ordrng 1 W11296171 (CONTROL) and 1 WPW10282960 (GASKET )"
OVEN KITCHENAID KODE300ESS04 "Arrived on site for customer complaint of display board error code, found faulty console, I replaced console, unit tested good."
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site for freezer not cooling and the fridge being ok. I inspected the unit and work area. I found no ice build up on the rc evaporator. I found frost build up on the fc evaporator cover. I forced a defrost. I tested the defrost heater from the control. In found good continuity in the defrost heater but the control not sending proper voltage. I tested the thermistors at the control and found them within range and working. .; O-emld tckt
WASHER WHIRLPOOL WTW5000DW3 "Arrived on site for a washing machine that would not start the cycle. Inspected unit and work area. Tested unit and found unit would not start sensing or fail. Attempted to place an in-service diagnostics five times and control would not allow me into diagnostic mode. Power cycled the unit and attempted it again and had similar issues. Replaced control board and tested unit. Unit began to fill in an auto test and would not proceed further into the auto test. Ran unit through diagnostics again and found an F7E5(shifter fault) error code. Attempted to drain water and found unit not draining. Went to test unit back in service diagnostics and found control would not allow me into diagnostic mode again. Ordering actuator, drain pump, and new control board if needed and rescheduled .; ordrng 1 W10913953 (actuator) and 1 W11399437 (DRAIN PUMP ) and 1 W11417466 (CONTROL)"
DISHWASHER GE GDT665SSN2SS "Arrived on site for customer complaint of dishwasher not working properly, found broken latch, and needs cleaning.
REFRIGERATOR KITCHENAID KRFC300ESS01 "Arrived on site for water leaking. Found water leaking from filter head with bypass installed diagnosed a defective filter head,replaced filter head checked water connections at back no leaks,no water leaking from filter head,tested water dispenser unit working as designed.
WASHER MAYTAG MHWE200XW00 Arrived onsite for unit shaking. Customer said unit is working as designed but shakes a lot. Went ahead a replaced the shocks to the unit. Replaced shocks. No issues at this time. Job complete
REFRIGERATOR WHIRLPOOL WRS335SDHM00 "Arrived on site for unit not running through a defrost. Replaced the main control and ui control,reassembled unit power cycled unit ran diagnostics thermistor passed,defrost sensor passed,ran heater test passed defrost heater powered on. Informed maintenance that unit will need to be defrosted due to the excessive amount of ice on the evaporator"
REFRIGERATOR KITCHENAID KRFC300ESS03 "Arrived on site for customer complaint of loud noise when running, found noise coming from damper motor. I replaced damper motor, unit tested good. Unit under warranty."
REFRIGERATOR MAYTAG MFI2570FEB02 Arrived onsite for unit not dispensing ice. Looked at unit. Found that the ice container was already broken prior to service. There was ice beings made. Somehow the ice container was stuck inside the unit with ice that had melted and got the container stuck. Ordered part. Office to reschedule; ordrng 1 W11185686 (ice-contnr)
REFRIGERATOR WHIRLPOOL WRF535SWHZ05 Arrived onsite for bottom of left handle to refrigerator door popping out. Looked at unit was able to tighten bottom screw to handle. Tested unit. No issues at this time. Job complete
DISHWASHER WHIRLPOOL WDT780SAEM1 "Arrived on site to inspect dishwasher not heating leaving dishes dirty. Upon further inspection, I placed the unit in diagnostics showing error codes F9E1-diverter lost position & F7E1-no heat. I cleared the codes and continued with testing. Unit appeared to be operating good, but the diverter was loud and struggling. Also, I found the dispenser door gasket hanging down. I removed and replaced the sump/motor assembly and tested. Unit is operating as designed minus the dispenser. I am ordering the dispenser and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service . No water leaks observed during service.; ordrng 1 W10861000 (detergent dispenser)"
COOKTOP WHIRLPOOL WCG55US0HS00 "Arrived on site to inspect cooktop flames too high. Upon further inspection, I tested the burners and found the back left burner flame very high and the front right flame very high. I found that the burner caps were not placed correctly and once I adjusted the caps and retested, the flames were burning correctly. Also found the flames were more orange than normal and the customer advised that they have a humidifier. Customer quested the flames saying they were completely orange a month ago and they just got the humidifier. I explained what a humidifier does to the air and why it causes the flames to be orange. Also checked regulator and it was set to NG. Checked all orifices and they were correct for NG. Customer complained the their food doesnt get cooked cause the flames are too low. I explained that the grates are sitting correctly for this model and the flames are at their peak and cannot be adjusted any more. I recommended that the customer contact
RANGE WHIRLPOOL WFE320M0ES2 "Arrived on site to diagnose range that was consistently not heating via bake element and sometimes Broil. Tested both elements and verified elements good. When I inspected the wiring on the unit, I found large gauge wiring that was too large for the unit. I adjusted the wiring to make a better more consistent connection, but did advise the properly manager to use a socket and power cable since this wiring is too thick. Call complete, all is working as designed."
WASHER MAYTAG MVWB765FW1 Arrived on job for complaints of no power. Found some buttons not working. l. ; ordrng 1 W11135391 (console)
REFRIGERATOR WHIRLPOOL KRFC300ESS03 "Arrived on site to install parts previously diagnosed. Replaced mullion and rail,checked freezer door operation good checked door seal good. Checked mullion operation good."
REFRIGERATOR WHIRLPOOL WRF736SDAB10 Arrived onsite for unit not making ice. Looked at switch behind the bin and noticed that the switch was in the off position. Did do diagnostics test. Found that everything for the ice maker was working a designed. Let customer know that switch was in the off position. No other issues at this time. Job complete
WASHER MAYTAG MVWB835DW5 Arrived onsite for plastic broken. Upon arrival found unit lid was broken. Ordering new lid with hinges. Got POP. Office to reschedule due to part availability.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11259006 (LID) and 1 WP8563965 (HINGE LEFT ) and 1 WP8572974 (HINGE RIGHT)
REFRIGERATOR WHIRLPOOL ASI2175GRB03 "Arrived onsite for water dispenser not functioning. As stated in previous visit, unit does not have a water dispenser. Notified office and maintenance. Job complete"
REFRIGERATOR KITCHENAID KRFF507HPS00 "Arrived on site ,replaced icemaker , left side door and all assigned parts associated with door . Ran IM harvest test and fill . All checked in good shape . No water leaks detected at time of service. Job complete ."
FREEZER FRIGIDAIRE FFU1464FW0 Arrived on site and found upper section warmer than lower section. Tested air flow and found very little air flow from vents. Accessed evaporator and found clogged drain has allow ice build up to block off intake vent at bottom of evaporator cover. Cleared drain and ice build up. Tested operation and found unit working properly. Job complete
REFRIGERATOR KITCHENAID KRFF507HPS00 "Arrived on site , replaced right side fresh food door ."
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived onsite for dishwasher not cleaning dishes and sounds like no water washing. Upon inspection I found 2 stored error codes for failed motor and heater failure. When the motor was engaged I could hear the diverter clicking and grinding but the motor was not washing. The unit will need a new sump and motor (W11085683) for repair. Returning with control just in case. Office to R/S due to part availability. ; ordrng 1 W11085683 (pump&motor)
DRYER WHIRLPOOL MED5630HC1 "Arrived on site for scraping noise while dryer is running. Found right side pushed in causing the drum to rub against the interior side. Push the cabinet back into normal position, drum is no longer scraping. No lint found at time of service. Job complete"
DRYER MAYTAG MEDB835DW4 "Arrived on site for dryer making a noise and not turning . Found socks stuck in blower housing . Removed items , all is checking normal . Job complete"
DISHWASHER KITCHENAID KDTE104DSS0 Arrived onsite to replace sump and motor. Replaced part. Tested unit. Unit test good. No issues at this time. Job complete
DRYER LG DLEX3250W "Arrived on site for customer complaint of unit not coming on, found power supply issue, I flipped the breaker, unit tested good.
WASHER WHIRLPOOL WTW4616FW2 "Arrived on site for washer that is not running and cold water. Ran fill tests and found the hot and cold valves were backwards at the wall, with the blue valve being hot and red valve being cold. Swapped hoses to match wall valves. All is now working as designed, no water leaks found."
COOKTOP JENN-AIR JGD8430ADS "Arrived on site to replace previously ordered parts for cooktop. Found not all burner screws could be removed from burner base. Removed and replaced one burner igniter assembly and use one mounting screw during repair. Adjusted quote to compensate for repairs done today. Contacted homeowner and informed them all four burners are fully functiona
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 Arrived on site for a refrigerator with the freezer getting warm. Upon arrival customer stated they were starting to lose cool air in the RC as well and getting spoiled food. I tested temps and got temps in FC at 37°F and RC at 47°F. I gained access to the evap and found significant frost build up. Once I defrosted ice I found that the defrost heater was actually not connected. I connected the heater and then tested the thermistor as well. I found the thermistor out of range and went ahead and replaced that as well. Call complete.
VENTHOOD KITCHENAID KICU569XBL00 Arrived on site to follow up cooktop throwing errors. Reset via breaker and reseated top panel. Control panel is now responsive. Programmed to correct version. Unit is now working as designed. Call complete.
REFRIGERATOR KITCHENAID KSSO48FTX17 Arrived on site for temp reading and no ice. Display reading -8 hit reset button temp reading 5 checked temp with meter correct temp called tech support for water line freezing per tech support void in liner causing water line to freeze in water line
DRYER WHIRLPOOL NED4655EW1 Arrived on site for when I turned the dryer on it was loud noise. The dryer will turn on but has no heat. Ran dryer and no heat came on. Removed vent tube and turned on dryer and found no air flow. Found blower wheel had become detached. Mounted blower wheel back on motor and dryer is blowing and heating as designed. Job completed.
WASHER WHIRLPOOL WFW560CHW0 "Arrived onsite for washer leaking. Put unit in diagnostics and recorded error codes for off balance load and over suds. Ran auto cycle and all passed. Ran normal wash and couldnt duplicate issue. No leaks were detected. Customer stated, occurs about every 3-4 loads. Recommendations are to order and replace dispenser, hot and cold valves, bellow and stator. Unit is stacked and will need 2 men for 2 hours. Office to reschedule.; ordrng 1 2MAN (2MAN) and 1 2HR (2HR) and 1 W11316255 (valve) and 1 W11316256 (valve) and 1 W11354541 (STATOR) and 1 W11465532 (DISPENSER )"
REFRIGERATOR WHIRLPOOL WRT318FZDB05 "Arrived onsite for the refrigerator not cooling. Installed new compressor, Uv drier, access valve, start device. Added Freon. Pressures are good and holding. Refrigerator is starting to cool . Complete"
DISHWASHER MAYTAG KDTE254EBL0 Arrived on site and found upper rack out of unit. Found lower rack not locked into slides and missing one latch to lock in right side but latch on left side is holding rack in and customer does not want to replace that piece at this time. Seated the lower rack into slides and inspected upper rack parts for point of failure. Found slide support missing and rear side of adjuster broken. Also found latch on opposite adjuster broken. Unit will need both adjusters for upper rack and slide support for right side adjuster on upper rack. ; ordrng 1 WPW10195839 (dishrack adjuster)
RANGE WHIRLPOOL WEG745H0FS0 "Arrived on site to diagnose a oven not holding temperature. I inspected the unit and work area. Ran the oven and found it heating to 350, I found power to the spark module but not power or spark happening when the unit is trying to relight the bake element. The spark module is intermittently failing, and not sending spark. I replaced the spark module and the broken knob.
REFRIGERATOR WHIRLPOOL KRMF706ESS01 Arrived on site to install previously diagnosed parts. Installed new control and tested unit. Unit now working as designed. Call complete.
REFRIGERATOR WHIRLPOOL WRF767SDHZ01 Arrived onsite for refrigerator door scratched. Upon arrival removed and replaced door. Tested unit. Unit is operating as designed. Job Completed.
WASHER MAYTAG MVWB835DW1 "Arrived on site for POWER / START BUTTON NOT WORKING / LEAK WATER FROM BOTTOM/UNDERNEATHRemoved UI to inspect control. Found burnt areas on control and interior of UI. Found valve was the cause of the initial issue. Ordering housing valve, main control, and UI for return and repairs to complete the job. Left washer unplugged. ; ordrng 1 W10861510 (console) and 1 W11024149 (cntrl-elec)"
FREEZER WHIRLPOOL KRMF706ESS01 Arrived on site for Freezer is allowing food to thaw. Not cooling properly. Another symptom (which is probably the same problem) is the ice maker is slow to make ice.Freezer was cooling at 29 degrees. Found ice build up around FC thermistor on exterior of evaporator cover. Removed evaporator cover and found thermistor very loose over tubing causing defrost to complete too soon. Resecured evaporator thermistor with foil tape and zip tie. Unplugged fridge for one minute to reset. Fridge is cooling as designed. Job completed.
REFRIGERATOR WHIRLPOOL GD5NVAXSA02 "Arrived on site to inspect refrigerator not dispensing ice. Upon further inspection, the customer advised that the water began to dispense on its own a few times so they turned the water off at the wall. I tested the ice dispenser and its getting 120VDC+ as designed. I could hear it clicking when I pressed the paddle. After testing the harness and testing the dispensers, I found the core control needs to be replaced. I am ordering the control, dispenser motor (just in case) and CNOTE-LSO PER CUSTOMER REQUEST and office to schedule return service due to availability of parts. No water leaks observed during service.; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST ) and 1 WP2252130 (ref auger motor) and 1 WP2303843 (ref disp cont bd)"
DRYER WHIRLPOOL WED49STBW1 Arrived onsite for the dryer not heating. During testing found that the blower thermistor was no good. Replaced it with a new one and dryer tested good and is now heating. Complete
ICE MACHINE WHIRLPOOL KUIX335HPS00 Arrived on site for WHEN FILLING WATER Leaking from Behind Ice Maker - INSIDE UNDER THE TUBE INTO THE ICE Opened door and found too much water coming out of reservoir overflow drain tube which is a reservoir drain pump related error. Sensors arent recognizing when reservoir is full. It defaults to control fill time. Ordering reservoir pump to complete repair. Also ordering main control and harness just in case. Office to RS. ; ordrng 1 W11034363 (cntrl-elec) and 1 W11126268 (harns-pump) and 1 W11325175 (PUMP)
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site to install previous diagnose parts. I removed the failed door and replaced the pantry UI. I inspected both evaporators and found them full of ice. I put the unit into a forced defrost and I found the defrost heater coming on. I recommend the customer turn the unit off and defrost it for 48 hours. To clear the ice build up out. The ice build up happened because of the pantry UI being damaged. Job complete.
DRYER WHIRLPOOL WED4850HW0 Arrived on site and installed new motor. Tested operation and found unit only works on timed dry and intermittently working on sensor dry and no operation on air dry. Motor working properly and unit is not constantly heating while running. Unit will need new timer to repair. Office to schedule return services ; ordrng 1 WPW10436303 (timer)
WASHER MAYTAG LAT8506AAE Arrived on job for complaints of not draining. Found the drain hose folded closed. Adjusted hose for proper draining. Secured hose with zip tie .
REFRIGERATOR MAYTAG MFI2569VEM Arrived onsite for refrigerator freezing. Upon arrival found unit temp was 28 degrees through temperature test. Put unit into diagnostics found unit damper was operating as designed but rc thermistor was reading unit at 58 degrees and asking for cooling. Ordering new thermistor. ; ordrng 1 12002355 (THERMISTOR KIT )
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site to replace control board from previous diagnosis. Replaced board, tested unit, unit works good. No signs of leaks at time of service.
WASHER WHIRLPOOL MHW7000XW2 Arrived on site to diagnose a washing machine that is not cycling properly. Tested unit and found shorted motor control. Motor control board will need to be replaced to complete repairs. ; ordrng 1 WPW10374126 (cntrl-elec MCU)
DISHWASHER MAYTAG MDB9959SKZ0 "Arrived on site for dishwasher not draining. Inspected unit and work area. Found unit not mounted. Performed diagnostics mode and checked fault codes. Found fault code F9-E1. Removed standing water from unit. Gained access to drain pump and found broken chopper wheel. Removed failed drain pump and installed new. Ran automatic test cycle and monitored operation. All tested good, no water leaks detected."
DISHWASHER WHIRLPOOL WDF550SAHS "Arrived on site for dishwasher that was not washing properly. Upon arrival the customer stated it will also sometimes have issues draining and in general using the dishwasher. I found that the when trying to use the UI it almost never works, it will also randomly flash buttons, start, and is unresponsive. Need to replace control and UI. Office to reschedule.; ordrng 1 W11230391 (CONTROL BRACKET) and 1 W11230393 (CONTROL) and 1 W11230396 (CONSOLE OVERLAY) and 1 W11230528 (UI PANEL)"
RANGE AMANA ACR4303MFB4 Arrived on job to drop of part. Customer will install burners. Job complete
RANGE GE JGBP28SET2SS Arrived onsite for range with yellow flames. Upon inspection I found the range is about 7 years old so the flames turning yellow is abnormal. I inspected the orifices and all were very clean. The unit was otherwise working as designed. I inquired with the resident about any recent changes to the home or Newley installed humidifiers. She confirmed a new humidifier had been used around the same time the yellow flames started and leading up to todays visit. I advised that humidifiers will cause the flames to turn yellow due to the excess moisture in the air. We opened some doors and windows for about 20 mins and the flames eventually restored to their correct blue color with slightly orange tip.
RANGE WHIRLPOOL WFE525S0JS Arrived on site for range console damaged. Inspected unit and work area. Found small marking on floor and pointed out to property manager. Removed damaged panel and installed new. Powered unit on and tested operation. All tested good.
MICROWAVE KITCHENAID KMBS104ESS03 Arrived onsite for microwave o heat. Upon arrival found unit was not heating and motor fan having intermittent rattling. Ordering new Magnetron diode and motor fan. Office to reschedule due to part availability. Tested unit door switches found unit door reading correctly.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10426308 (MOTOR FAN ) and 1 W11256462 (DIODE ) and 1 W11409822 (MAGNETRON)
WASHER MAYTAG MVWX655DW1 "Arrived on site to inspect washer not spinning. Placed unit in diagnostics showing error code F7E1 again. Following the tech sheet for this error code, I tested the unit and found no issues. Calibrated the unit then tested in diagnostics and the unit operated as designed. Contacted techline and spoke to Andrew and advised of all services completed to this day. Andrew recommended replacing the gearcase, actuator and lower harness due to the unit showing movement during the tech test when the basket was still. He advised that the sensor in the actuator is sensing movement and could possibly have debris in the gearcase that has damaged the actuator. He also recommended replacing the harness due to a possible discrepancy in the harness current. Provided file #7729690834. I advised the customer of my findings and Whirlpools recommendations. Also advised the customer that the gearcase is out of stock with no ETA.
REFRIGERATOR FRIGIDAIRE LGHB2867PF3 Arrived on site to test unit for ice forming on back walls and around icemaker compartment. Found mullion was not making contact and not sealing causing gap between RC doors(took pics). Gap was allowing too much air to penetrate unit and form ice. Adjusted unit so mullion is now sealing as designed(took pics). No leaks detected at time of service. Job complete.
REFRIGERATOR KITCHENAID KRFC704FSS02 Arrived onsite and replaced fill tube heater. All checks good. Secured wiring out of the way so it will not break again.
DRYER ROPER RED4440VQ1 "Arrived on site to replace timer and door switch from previous diagnosis. Replaced timer, tested unit, unit is now working good. Found door switch was good it was reversed. Fixed door switch, tested unit, unit is operating as designed. Element, cutoff and thermal fuse all tested good. Unit is venting very well. Job complete."
RANGE MAYTAG MER8700DH1 Arrived on site to test unit for loud pop noise. Found shorted bake element will replace bake element ; ordrng 1 W10779716 (BAKE ELEMENT )
RANGE WHIRLPOOL WFE515S0JS0 Arrived onsite for the range sparking. During testing found that found no signs of sparking or arch damage. Oven tested fine all burners worked fine except for the RR BURNER. Wire harness looked good . Power cord look good. Will need to replaced rr burner and rr burner switch. Ordering parts and office to schedule ; ordrng 1 W11171119 (RR element) and 1 WP3149404 (RR switch)
REFRIGERATOR JENN-AIR JFC2089BEM03 Arrived on site for a refrigerator that had a dented freezer door. Inspected unit and work area. Confirm customers complaint and replaced freezer door. Tested unit and unit is now working as designed. Call complete.
DISHWASHER MAYTAG MDB8959SKZ0 Arrived on site for a dishwasher that is not draining. Inspected unit and work area. Tested unit and found drain pump not making any sound as it went into a drain. Found unit drain pump connector loose and not attached correctly onto the drain pump due to tension on the wire. Fixed wiring to allow less strain on the wire as the unit operates. Reconnected connector and tested unit. Unit is now working as designed. Call complete.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site and installed new control, power control,and evaporator fan motor with harness. Found previous harness had thermistor installed in incorrect location which caused freezer evaporator to frost over stopping fan from turning and shorted out the fan. Reassembled unit and tested operation. Unit tests good. Job complete"
DRYER MAYTAG MEDX655DW1 "Arrived on site ,replaced heater . All checks normal . Job complete"
REFRIGERATOR GE GFSS6KKYCSS Arrived on site to diagnose a refrigerator that is making unusual noise and building excessive moisture on interior. Found insulation failure in unit causing moisture issues
DRYER WHIRLPOOL NED4655EW "Arrived on site to diagnose dryer that is not drying clothes on timed dry. Found failed timer isnt making contact during timed cycle. Replaced timer and retested. All is now working as designed.
WASHER MAYTAG MVWC415EW1 Arrived onsite and found actuator not kicking over unit will spin agitator only. Only agitates properly. Ordering actuator and cam. ; ordrng 1 W10721967 (drive pulley) and 1 W11481722 (ACTUATOR)
DRYER WHIRLPOOL WED7500GC0 Arrived on site for dryer not allowing door to shut properly. I found that there was a misalignment with the strike in cats I was able to disassemble the door and remove the strike and catch and replaced with a new one then reassembled the unit and verified it is now functioning as designed and allows the door shut call complete
RANGE WHIRLPOOL WFG320M0BS3 Arrived onsite for range damaged. Upon arrival found unit gasket was split ordering new gasket.; ordrng 1 WPW10535778 (GASKET)
COOKTOP WHIRLPOOL WCG51US0DS00 Arrived onsite for cooktop with burners that go out in low setting. I found that while on low the flames would start puttering out. I slightly increased the gas volume on the valves and the burners no longer die out in low settings. Issue with flame setting likely caused by excess grease build up within the unit and on burner heads. No gas leaks were detected during time of service. Job complete.
REFRIGERATOR WHIRLPOOL WRT541SZDM00 Arrived on job for complaints of icemaker leaks. Found the tube that fills icemaker out of position. Corrected placement and test.
REFRIGERATOR MAYTAG MSS25C4MGB03 Arrived on site for a refrigerator needing previously diagnosed door separator for the ice dispenser. Upon arrival inside the needed part and then verify that they were no longer in the air or water leaks coming through the dispenser door. Call complete
DRYER WHIRLPOOL WED4815EW1 "Arrived on site to inspect dryer with moisture under the unit. Upon further inspection, I found the vent tube at the back of the unit not completely sealed. It is a square/rectangular type vent tube and should be the round flexible type tubing. Using my vent test kit, I tested the airflow inside the unit and it failed both times testing. Using the electronic vent test kit prescreened for todays service, I tested airflow and again, the unit failed (photo).
DISHWASHER KITCHENAID KDTE204KPS0 Arrived on site to replace water valve for dishwasher. Replaced part and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site for upper rack falling out . Found left rail stop missing . Replaced stop. All checked normal. No water leaks detected at time of service. Job complete,."
REFRIGERATOR FRIGIDAIRE LGHB2869TF6 Arrived on site to diagnose a refrigerator that is not producing ice. Found upper icemaker fill tube frozen over again. This is caused by seeping water valve in unit. Replaced water valve and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived onsite for dishwasher not cleaning dishes upon inspection of the diagnostics cycle I found the motor would click and hum when called for washing. The unit will need a new sump and motor for repair. Ordering sump n motor (WPW10671941) office to R/S due to part availability. ; ordrng 1 W10518394 (heater) and 1 WPW10671941 (pump&motor)
REFRIGERATOR AMANA PARB2517CW0 "Arrived on site for freezer not cooling. I inspected the unit and work area. I found the freezer at 56 degrees. I gained access to the compressor and found it warm. I found the condenser room temperature. I powered off the unit and found the compressor has winding thats are shorted and showing open. The compressor, UV dryer, and access valve will need to be replaced.
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site to test unit for console not responding. Test unit and found console separating and ui not showing correct numbers. Replaced console and ui and stoppers test unit and unit test good job complete
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to test unit for not drying. Heater was not activating in diagnostics. Found left rear connection not connecting properly. Secured connection, tested unit, unit works good. Customer also said front door panel has always had water stains and has tried multiple times to remove with no success. Ordering door panel. Office to reschedule.; ordrng 1 WPW10629473 (panel)"
COOKTOP WHIRLPOOL JGD8130ADB21 "Arrived on site for downdraft cooktop for smoked and electric smell . Found fan switch had shorted out . Customer would also like to fix igniter on grill side and new air filter . No gas leaks detected at time of service. Call to set return.; ordrng 1 W10341820 and 1 WP707929 (FILTER ) and 1 WP74006072 (IGNITER)"
DISHWASHER WHIRLPOOL WDT920SADM2 Arrived on site for dishwasher leaking from front. Upon arrival customer had video of leak. Leak was coming from entire length of front of unit. Could not recreate the leak or find any mechanically failing parts. Found no stored error codes in unit. Will need to return with clear plastic tester door to trace leak. Office to reschedule.; ordrng 1 FEEDTUBEASSEMBLY (W10861745) and 1 RESEARCH (CLEAR TESTER DOOR) and 1 UPPERSPRAYARM (WPW10498900) and 1 W10837249 (LOWER SPRAY ARM) and 1 W10843168 (MANIFOLD) and 1 WPW10671942 (SUMP AND MOTOR)
WASHER WHIRLPOOL WTW5100HC0 Arrived on site for washer not turning on upon arrival I connect the unit to 120 V outlet and verified that the main controls getting power I didnt found that the UI panel was not correctly turning on and cannot get any functionality out of it even if I tested for the 5-14 dc volts. Then replace a UI and after that found that the main control completely stop sending power to the UI altogether. Office will need to reschedule once availability of main control is known; ordrng 1 W11498802 (CONTRL ELCT)
REFRIGERATOR WHIRLPOOL WRX986SIHZ00
WASHER WHIRLPOOL WFW6620HC0 Arrived on site for washer Causing the store do you want to meet to open up on the unit were going to spin. Upon arrival I found that the issue with the door opening up was because the unit was off balance in spin mode due to the shocks I went ahead and replace those and verified that The unit was level I would not shake during spin I also found that part of the other issue with the door opening to the storage door was that the pedestal underneath did not reach the front to back of the washer space allowing for the door to shut flush with the pedals tool.
REFRIGERATOR KITCHENAID KRMF606ESS00 "Arrived on site for a fridge raider and the customer stated was shutting down and restarting at random every few days, weeks and or months. Upon further inspection of unit I eventually found after checking ac and dc voltage between aL 3 main boards that the units power supply board will occasionally become stressed and over heat to the point that its shutting down and rebooting. ; ordrng 1 WPW10624574 (cntrl-elec P-SUPPLY)"
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for a refrigerator that is not cooling in the refrigerator section and has control board out. Inspected unit and work area. Found refrigerator evaporator covered in frost. Also found the daily user interface completely out due to water damage. Went to create a quote for the customer and found the deli user interface and drip pan out of stock and could not drop ship. I did advise the customer thatit could take over a month or more to get hands on the parts due to limited parts availability.
DRYER GE DVLR223EE0WW Arrived on site for a dryer making a screeching noise according to the customer at random during the cycle. For arrival I disassemble the unit and found that the four glides to whites to greens were starting to wear down and causing the drawn to rub on the plastic mold that the amount to. I was able to verify that the idler pulley as well as bearing on the back of the drum were still intact and functioning as designed and not rubbing so I went ahead and replace the floor glides and retest of the unit and verified that the unit is much quieter than before and customer is very happy with the results the customer did state that they noticed every now and then that the heating would not function as designedAnd will take a little longer sometimes to dry the clothes but when I tested all the hardware the heating element in thermal fuses all checked out fine and unit was heating during test I did inform the customer that this can be due to the fact of the dramas not bein
DISHWASHER FRIGIDAIRE FGHD2433KF1 Arrived on site for dishwasher not turning on according to the customer upon arrival. Upon further inspection I found that the unit was receiving 120 V in the terminal block was intact I didnt verify that the main control was receiving 120 V but I cannot get any power sent from the main control to ui. Oh then went ahead and replaced main control after getting approval and reassembled and tested the unit and was able to verify that you are now functions and the main control is sending power to the rest of the unit they were no leaks before during or after call. Call complete
MICROWAVE WHIRLPOOL WMH31017HS2 Arrived on site to test unit for unit tripping breaker. Couldnt duplicate problem at this time unit heating correctly just giving us open close door error replaced switches test unit and unit test good job complete. Advised customer to get electrician to check breaker.
WASHER MAYTAG MVWC565FW1 Arrived on site to test unit for not responding. Verified unit is receiving proper voltage to control board. Control board is not responding.Customer would like the same time frame on return visit. ; ordrng 1 W11162438 (cntrl-elec)
DISHWASHER WHIRLPOOL KDTE704DSS0 Arrived on job for complaints of rack not working. Found both top and bottom rack track damaged. ; ordrng 1 W10822165 (track) and 1 W10822166 (track) and 1 W11259786 (track)
REFRIGERATOR GE PSS26SGPASS Arrived on site to test unit for not cooling. Last time out all components tested good. This time out compressor was not receiving voltage. Verified control was receiving proper voltage but not suppling voltage to compressor. Replaced control and unit is now working as designed. Took pics of burnt marks on board. Job complete.
REFRIGERATOR KITCHENAID KRMF706ESS00 "Arrived on site to inspect fridge for not cooling freezer, upon inspection found the compressor and condenser fan off, compressor was warm but had not kicked on after diagnostics, all other functions worked, evap Fans worked. Ordering inverter and condenser motor. Office to reschedule ; ordrng 1 W10527155 (FAN MOTOR) and 1 W11087200 (INVERTER)"
COOKTOP KITCHENAID KCES550HBL00 Arrived on site to install previously diagnosed part. Removed switch and installed new switch. Power light is coming on as designed. Job completed.
COOKTOP WHIRLPOOL WCG55US0HS00 Arrived onsite for customer seeking to switch burners. Upon arrival spoke with customer on being unable to move or switch burners.
WASHER WHIRLPOOL WTW4850HW1 Arrived on site to test unit for control not responding and leak underneath. Found crack in tub causing leak. Found bottom tab on control was not set into notch causing excessive play when pushing start button. Set control properly and it is now operating as designed. Needing tub to fix issue. Ordering other parts just in case. Needing 2hrs on return visit. Office to reschedule.; ordrng 1 W10371566 (tub) and 1 W10528947 (drive hub kit) and 1 W10721967 (SPLUTCH KIT) and 1 W10832724 (drive motor) and 1 W10913953 (actuator) and 1 W10919003 (pump-water) and 1 W11454372 (GEARCASE) and 1 WPW10215115 (washplate)
WASHER WHIRLPOOL WTW4850HW1 Arrived on site to test unit for not draining. Found control board was responding as designed. Drain pump was seized and just humming. Drain pump is receiving proper voltage. Needing drain pump to fix issue. Office to reschedule.; ordrng 1 W10919003 (pump-water) and 1 W11498190 (CONTROL)
WASHER KENMORE 110.467478 "Arrived on site and inspected washer and found saved error codes F27-F22-F20, ran a diagnostic cycle and tub bearing is failing,
MICROWAVE WHIRLPOOL WMH1162XVB2 Arrived on site to test unit for unit not starting. Test unit and found start button will no accept command. Will continue to push start and it wont start. Found bad panel and control board. Ordering new panel and control board office to reschedule ; ordrng 1 W10211460 (CONTROL PANEL ) and 1 WPW10211457 (CONTROL BOARD )
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived onsite for the dishwasher making a weird noise during wash cycle. During testing found that the sump and pump motor is making a grinding noise during the beginning of the wash cycle. Will need to replaced sump and pump and control. Ordering parts and office to schedule ; ordrng 1 W10904714 (Control) and 1 W10917114 (Sump)