Whirlpool Dishwasher Warranty Repair
Chris - Austin, TX
James was Great!
Marianne - Georgetown, TX
We were very pleased with James and his professionalism and knowledge!
Competent and Courteous
Frances - Bee Cave, TX
Brandon came slightly prior to time scheduled, fixed the dishwasher in an efficient and timely manner, and was professional and courteous.
Fast and timely
Charles - Austin, TX
Luis came on time, fixed me up quickly, and nuff said!
Ralph - New Braunfels, TX
Thank you for taking care of our appliance. You are so professional and timely.
Alakh - Austin, TX
He didn't bore me as he made some jokes.
Amazing, friendly service
Jay - Austin, TX
Helped us out just in time for Christmas!
Alicia - Austin, TX
When it seemed unlikely that anyone would be able to help us fix our oven before Christmas, Appliance Express swooped in to help save us at the last minute. They called to set up our appointment, remind us of when it would be, and let us know when to expect our service repairman, Leo. He arrived exactly during the window promised and called prior to his arrival to let us know he was on the way, then he helped answer our questions and walk us through the process of repairing our oven to prevent future problems (or in our case, clearing the error codes). We really appreciate the excellent service!
Matthew - Round Rock, TX
Technician was extremely helpful and even though the problem was the power to my home and not the dryer he offered some advice as to how to best utilize the new equipment
Mauricio - Wimberley, TX
Great Service and Friendly Tech!
Meetesh - Austin, TX
Ice Machine stopped working, Technician was excellent.
Mitch - Austin, TX
Ordered new filter for ice maker per machine notice. New filter did not fit so we called the service number on inside of door and made arrangements for service call. Service man Louis came twice because new filters did not work. When I called to ask him to come out the second time he told me that he has found that the filters themselves are the problem and removing them would probably solve the problem and it did. He was very knowledgeable, experienced, informative and professional. Why is it that the manufacture help desk doesn't suggest removing the filter? Louis told me he had reported the filter issue (removing it in order for machine to work) to the schedulers on a number of occasions. I told him it would have saved both of us time if the scheduler had just told me that. He asked who I spoke with I didn't recall. My experience with the technician who called on us (Louis) was great 5 stars. However, the people and repair company were either not informed or lacked the understanding to address the issue. If t
Bob - Austin, TX
I was getting very worried. It was Christmas Eve, My fridge and freezer had been out for three days, everything was melting, your office was closed. I had a Christmas dinner scheduled and I was sure my food was going to spoil. Kevin arrived and saved the day.
Great Work Staff, Awesome Service
Cressandra - Austin, TX
Very awesome service technician.
Britt - Burnet, TX
Knowledgeable, friendly and professional. Problem corrected first time.
Ronald - San Marcos, TX
Baird - Temple, TX
Jason - Georgetown, TX
We were extremely pleased with the service we received.
Roland - Austin, TX
The service we received was excellent from start to finish. Courteous and professional. We will definitely call again and refer others.
Keitha - Georgetown, TX
Michele - Kingsland, TX
Service representative was on time, friendly. He found and took care of the problem in short time. I have a warranty so unable to judge the cost of service.
Joseph was great
Ben - Del Valle, TX
Very knowledgeable service man
Better than expected
Elaine - San Marcos, TX
Technician Kevin was professional in appearance and demeanor. He was on time, polite, knowledgeable and efficient. He answered my questions and he fixed my refrigerator in record time. I was very pleased.
Jo - Georgetown, TX
The issue was quickly resolved with my washer. I couldn’t have been more pleased.
Al was super friendly, helpful, and kind.
Alisha - Woodway, TX
Frances - New Braunfels, TX
We really appreciate your service, after having to pay so much at the laundromat to wash & dry our clothes. It is nice not to have to go out to get our clothes done. Thank you.
Came prepared with right part. Great guy
Mark - Canyon Lake, TX
Marc - Dripping Springs, TX
Alberto - Leander, TX
Kenneth - Leander, TX
Matthew - Austin, TX
It was great service! Very fast and methodical!
Professional and knowledgeable
Leo - Georgetown, TX
The service was under warranty so that's what my rating is based on for the 2nd question below.
Great service, wealth of information and advice!
Cass - Austin, TX
Paul Ready was capable and fast. He identified and adjusted issues I didn’t know existed, while repairing the primary problem. He also educated me on features and best use of ALL my kitchen appliances. I get better service from all of them, and look forward to longer from them as well, thanks to Paul.
Juliana - Leander, TX
Keith - Copperas Cove, TX
Paul - Georgetown, TX
Before the tech came out they felt like a part had to be ordered. The problem was with the power and not the microwave. I understand the need to be able to fix a problem on the first call, but this solution would have been better handle if the tech came out first.
ice maker died
James - Georgetown, TX
KitchenAid refrigerator service
HKA - Canyon Lake, TX
Melissa - Austin, TX
Great service ans they csme and on xmas eve. Who does that? So grateful.
Phillip - Canyon Lake, TX
Service call was scheduled expediently and service provider arrived on time. Repair was conducted professionally (allowing me time to clean under the appliance in the process!)
Lane - Seguin, TX
You never what kind of person will show up to service something at your house and but Diego was great. He was on time and very polite. I’m an A/C service tech and I really appreciated his professionalism and attitude. Keep up the good work
Carla - Austin, TX
Great service. Very nice gentlemen. Thank you.
Deborah - Georgetown, TX
Great Service, Lots of Advice and Help
Michael - Austin, TX
Joseph was very helpful. Not only did he repair our microwave, but Joseph also gave us a lot of tips and best practices for ensuring that all of our appliances last a long time. Thank you, Joseph!
Good and fast repair
Bridget - Leander, TX
Daniel - Austin, TX
Javier - Round Rock, TX
Don - The Hills, TX
On time,clean, knowledgeable team service technicians
John - Seguin, TX
Great Customer Service and Job Well Done
James - Austin, TX
They did a great job! We are very pleased with their service! Hopefully we won’t need to call them again, but if we do we know they are going to do a great job!
Debbie - New Braunfels, TX
Kevin was able to quickly diagnose and then take care of the problem.
Dean - Nolanville, TX
Excellent service, very pleasant and quick to fix our dryer. Thank you
Excellent Friendly sevice
Mary - Kyle, TX
We recently needed some work done on our new refrigerator. Mr. Jared came to our house on the appointed date and time. He was very professional and friendly. He completed our repairs to our complete satisfaction. If we need any further repairs done I would be pleased to have Mr. Jared's assistance again.
Matthew - Liberty Hill, TX
I have used Appliance Express, twice in the first year of home ownership here in Texas. Both times I have been more than pleased by the expertise and work performed by the Appliance Express techs.
Luanne - Georgetown, TX
James was timely, very nice and knowledgeable.
A Truly Nice Guy
Jerry - Georgetown, TX
Really Great Service! Knew exactly what the problem was and fixed it fast. The price was good too!
Amanda - Buda, TX
Great service, fixed the problem.
Charles - Georgetown, TX
Darlene - Austin, TX
Mr. Joseph was a very nice man he made sure he found out what the problem was and came back out immediately to put the part on my dishwasher thanks a lot better Joseph you did an awesome job and you is a very good person
Lynne - Salado, TX
James - Seguin, TX
the visit was good. The scheduling..????
Marie - Red Rock, TX
Did a great job and was prompt to the appointment
Great Service, Awesome!
Frances - New Braunfels, TX
Appreciate caring service.
Awesome service and knowledge
Kelley - McDade, TX
Francisco - Austin, TX
Lakshminarayan - Round Rock, TX
Lou did a very professional job - thank you!
Alana - Wimberley, TX
Kevin did a great job. He was pleasant and professional, explained the problem and the solution. We were more than pleased.
Lee - Georgetown, TX
Joseph was great and fast to repair my washer
David - Del Valle, TX
Victor - Hutto, TX
CHris - Austin, TX
Our fridge went out on us right before Christmas. Appliance Express was able to have someone at our house 4 hours after calling. He was professional and quickly diagnosed the problem. While we opted to just replace the fridge given its age, the service and communication was top notch. Will certainly call again if we have anything that needs repair.
Great service and very professional!
Rahul - Austin, TX
Clay - Austin, TX
Louise - Jarrell, TX
Gerry was on-time, professional, knowledgeable and friendly/pleasant! He took the pain out of appliance repair -- appreciate him very much!
David - Pflugerville, TX
everything went well but my ice maker still wont make ice
They show up
Becky - Austin, TX
Our issue was with repairing a Whirlpool refrigerator for the umpteenth time, though still under warranty. Service person came to house on time and immediately diagnosed parts to order. On the return trip the same tech replaced the door, control panel, and ice maker. Unfortunately, the control panel (we still have an issue with Whirlpool about that pos) did not start the cooling process and the tech did not notice that refrigeration was not working. After awhile the food was defrosting so we checked the temperature. I did a power cycle reset and the refrigerator finally started. At a party a few days later one of our guests noted that the door was not properly aligned. So, I have more work to do. They get 2 stars because the reasonable response time and problem diagnosis was not backed up by their actually finishing the repair.
Great Care and Concern
Brady - Bastrop, TX
Wes has a very caring demeanor and spent an appropriate amount of time on the diagnostic portion of the appointment. He took the time to show me what he was doing and why and reassured me. I was very pleased with Wes.
Tom - Belton, TX
Madeline - Austin, TX
Efficient and timely!
Joann - Austin, TX
Took four times to get it right!
Jeff - Georgetown, TX
Needed a new fuse for my vent-a-hood and it took FOUR tech visits plus a collection call to get it right when it should only have taken two. The second tech Lou blew the new fuse because the first tech crossed the wiring bur he didn't know it at the time. After rescheduling for a third time that visit had to be rescheduled for a fourth time due to Appliance Express receiving a damaged fuse. Lou was a very nice guy and on the fourth trip discovered the crossed wire but this shouldn't have taken so long. Then I get a call two weeks later asking for the final payment because it wasn't collected on the last trip by the tech. Also cost over $235 for a fuse which is ridiculous. I gave two stars since it was finally fixed but I can't recommend them due to the overall inconvenience and ineptitude. .
Dissatisfaction on service the tech came out girst time and didnt fix anything nor bring parts. Took another week to get part and come out to fix ove
Jeff - Spicewood, TX
Horrible work oven not flush after fixing fan as originally installed.
Therisa - New Braunfels, TX
Great service! Very professional, on time, friendly and easy to understand when explaining problem and remedy to me. Wish all appliance service was this easy and reliable.
Good Service in customer relation and friendly quality care from Arthur!
Vivian - Nolanville, TX
Milestone - Austin, TX
Great communication, nice people
Cristela - Austin, TX
The technician was extremely informative in explaining the issue with my dishwasher and offered helpful hints to keep my washer running smoothly.
Fastest repair ever!
Susan - Driftwood, TX
Regina - Leander, TX
I can not tell you how relieved we were to find out that Lou would be our service technician. He has always been professional, knowledgeable and informative about the problem with our appliances. He is prompt, efficient, courteous and friendly.
Sue - Bastrop, TX
Wes was friendly and came within the scheduled time frame. I disagree that there is nothing wrong with my stove/oven. I've had a Whirlpool stove for the 17 years prior to purchasing this new one. Wes said the problem with the left rear burner heating while I use the stove is that the oven is vented through that burner. The oven vent came through the same place on my old Whirlpool stove but the rear burner did not heat to the point that it could cause injury. The first day I used the new stove, I touched that burner inadvertently and received a burn on my hand. My granddaughters cook with me and I enjoy that. They are all young, six to 13 years old. I am afraid that one of them may be burned by accidentally touching the back left burner. Is there any research you can do on this particular stove to be certain it is not faulty? When I called for service, the agent told me to unplug immediately. There was urgency in her voice. Why would I feel comfortable after being told it's the norm(?), when I hasn't been the norm for 17 years? I have filed this same complaint with Whirlpool. I'm waiting to hear from them.
Very helpful and professional.
Karen - Dripping Springs, TX
Brandon did a great job explaining why the oven issue is intermittent
Lily - Austin, TX
Fast and Great Service
Frederick - Austin, TX
I had a wonderful experience with Paul, he was very helpful and clear. I would definitely recommend his service.
Good tech & easy scheduling by friendly staff
AJ - Round Rock, TX
Staff at Appliance Express scheduled tech for Wednesday (based on availability as seen over internet) but also let us know on Monday that tech is available if needed. Technician was to the point and exactly knew how to fix the issue and did not beat around the bush.
Madelyne - Austin, TX
Excellent service, knowledgeable!
Arrival at appointment time
Dorothy - Horseshoe Bay, TX
Good communication between office and service man. Arrived on time and let me know about when he would be here.
Laura - Cedar Park, TX
Professional and courteous
Mike - Paleface Ranch, TX
Clif was very professional, courteous, and punctual. Parts took a few days and Dishwasher was fixed under warranty. Highly recommended. Thank you.
Very good service.
Jerry - Austin, TX
Cody - Hutto, TX
Guys diagnosed the issue very quickly, had the replacement part available, and fixed my machine all within an hour. Very pleased.
John - Round Rock, TX
Kelley - Temple, TX
very enjoyable experience
Sherri - Kyle, TX
Kathy - Austin, TX
Great and fast service
Tanja - Seguin, TX
Very effecient and very knowledgable
Barry - Round Rock, TX
I appreciated his thoroughness and his detailed knowledge in his approach. Sharing tips was a plus too. -- Thanks
Project manager Ashton woods
Sam - Austin, TX
I called in an urgent service request Brandon happened to be In area and came by in less than 2 hours . Fixed the problem and let me know what he did.
Very good Tec.
Alton - Austin, TX
Job well done.
Warranty work on stove.
Amy - Cedar Creek, TX
Joseph and The first technician that came out were cordial and professional. My challenge is that I think it’s poor customer service to say you can only come to my area once a week. Where this not warranty work, or if I’d been dissatisfied with the first technician, I would have sought repair by another company.
Service was very good.
Agnes - Marble Falls, TX
Jerry knows his business. Dishwasher working great.
Peggy - Georgetown, TX
Very confusing. Lou said I should preheat my Whirlpool oven 20 minutes longer after the display says it’s preheated. My Sun City warranty rep said she’s never heard this and that she thinks the display is wrong.
Teresa - Manor, TX
Came in went right to work and I was up an running in no time. The guys were informative, respectful, and patient due to my many questions. The only thing I suggest is makes sure the handles to refrigerate in even before leaving. I did not catch till after they left.
Warranty repair with quality service
Virginia - Georgetown, TX
Knowledgeable, courteous and friendly.
Good quick service
Geoffrey - Hutto, TX
Quick and fixed the issue. Very polite tech. Thank you!
Very pleased with the work!!
Maricela - Temple, TX
Thank you Arthur for the great work you did with my washer!!
Fast, friendly, courteous service
Renae - Taylor, TX
Wesley was on the ball. He found, explained, and fixed the problem in no time, and was friendly and polite.
Tomika - Copperas Cove, TX
All around professional, clean, well mannered (yes he is an adult) but he was awesome all around and informative about my product.
Carol - Austin, TX
After 2 years of procrastination of having my oven fixed, Appliance Express did a wonderful job. Oven works like it should!
In the sticks
Kirk - Lampasas, TX
Very helpful technician. Even gave advice on other appliances.
Dennis - Georgetown, TX
The tech did an excellent job fixing an apparently difficult problem with our refrigerator. He stuck to it until the job was done right. I'd use your service again.
Marci - Fischer, TX
Excellent, courteous, professional service. Amazing young man!!
Jihyun - Austin, TX
Leo was very friendly and professional ! He handled the issue very smoothly.
Steve - Austin, TX
Fred - Austin, TX
Bryan - Waco, TX
Gerald - Kyle, TX
Michelle - Bastrop, TX
Joeseph was very professional, timely and very helpful!
Good service to replace dying Maytag
Linda - Pflugerville, TX
Wesley was very personable. Although we were disappointed to see the end of life for our Maytag washer, ultimately we were saved from trying to repair a machine that had no life remaining.
Didn’t fix it the first time. Then had to reschedule twice.
Michael - Dripping Springs, TX
The issue wasn’t resolved the first time. In fact the repair person didn’t even check to see if the ice maker was working before he left. Then we get a call on the day of appointment #2 and they have to reschedule for 5 days later.
Vicky - Austin, TX
Learn a lot of things from him, so nice of him.
Kendra - Round Rock, TX
Superb Service! Great technician - the tops!!
Monica - Austin, TX
Leo was friendly, professional, and very helpful in explaining the work he was doing, the reason for the replacement part, the remaining coverage on our warranty, and how dishwasher appliances have been evolving for water and energy efficiency.
Professional warranty repair
Edwards - Johnson City, TX
Service tech was professional, and thorough, he answered all questions and was on-time.
Pete - Austin, TX
Fast and affordable!
Good and fast service
Bridget - Leander, TX
The problems on appliances have been detected and repaired in a timely manner.
Bob - Georgetown, TX
Mahmud - Killeen, TX
Is was really nice of you to call me and take care of the situation. Thank you
Ronald - San Marcos, TX
Leah - Canyon Lake, TX
Repairmen knowledgeable & considerate.
Matt - Driftwood, TX
Brandon was very communicative throughout his diagnosis and thorough in seeking out the issue with our oven. He isolated the problem but didn't have the right parts to fix on initial visit. Would have rated higher if I had a working oven like I was told I would have when he left.
Clint - Elgin, TX
Knowledgeable technician who was able to fully diagnose and repair my appliance.
Jeremy - New Braunfels, TX
Brian - Lakeway, TX
These folks always do a great job.
Knowledgeable and Helpful!
Amy - Austin, TX
Tommy was diligent at repairing our ice maker
Robert - Kingsland, TX
The technicians were all great and the company response was great unfortunately I feel we have a lemon kitchen aid ice maker for it is continued to have the same constant running problem I’m condemned to live with it this way ....they have tried to fix it over 8 attempts changing out every thing except the unit... that’s what we are down to
John - New Braunfels, TX
Great service and honest answers
George - New Braunfels, TX
nice guy but could not fix refrigerator.
Alice - New Braunfels, TX
Diego was super nice but was able to fix my refrigerator. He could not help me further. I am very bummed and unable to give high ratings.
Robert - Lakeway, TX
Paul, was on time, fixed the problem, and was friendly and professional.
Oven & fridge
David - Austin, TX
Outstanding personnel office and technicians.
Rodolf - Pflugerville, TX
David - Austin, TX
Outstanding technicians on two recent service requests. One each on oven and fridge.
Gwyn - Leander, TX
James was on time & did a good job
Dependable and Professional Service
Kathy - Austin, TX
Scott was very diligent in trying to figure out the problem with my Whirlpool range...it was the service call for an same problem earlier (oven gasket breaking). On the 3rd visit he installed a new pan in the oven thinking this might fix the issue. However, I am concerned that this gasket may be fraying also...so, I have alerted Scott and Whirlpool.
Great, timely service!
Kristen - Austin, TX
Robin - Austin, TX
Appreciate the great service; on-time, very courteous and informative! Joe is a TRUE asset to your organization. What a great guy!
Sam - Austin, TX
Really great & courteous service
Sharyn - New Braunfels, TX
We are pleased that in a very busy time we were able to get service before we left on vacation. You saved the day!
Very professional, great service
Cherie - Waco, TX
Very qualified and professional
Cedric - Lakeway, TX
Warranty repair on Maytag cooktop. Great experience. Highly recommend these guys!
Theresa - Elgin, TX
On time, quick and accurate diagnosis, special parts ordered. Parts received, installed , ice machine back in service.
Billy - New Braunfels, TX
centexgal - Round Rock, TX
The technician who came to fix my dishwasher door was courteous, nice and knew immediately what needed to be done to fix it. He explained the issue, fixed the problem and made sure I was satisfied with the repair before he left. Excellent service!
Gabby - New Braunfels, TX
Friendly and fast service
Roseanna - Austin, TX
Great job, thank you!
Chris - Austin, TX
Tech was extremely knowledgeable and quickly fixed our broken dryer.
Replacement part for dented new refridgerater.
Keith - Lakeway, TX
Elizabeth - Johnson City, TX
Gary - Killeen, TX
Excellent service thank u the
Great Service. Very Patient.
Krishnan - Austin, TX
Paul was very good and had great attention to detail. He explained the issue and fixed it very quickly. Thanks
Kristianne - Austin, TX
Leonardo was very knowledgeable and helpful!
Hubert - Austin, TX
Great for Lowe's waranty service
George - Austin, TX
Will use him again
Excellent customer service-pleasant people to work with.
Patricia - Lakeway, TX
This was a warranty repair through American Home Shield. Because of this, I waited from November 21 until December 7 to get my home refrigerator repaired. You can understand how inconvenient this was! I don't believe Appliance Express caused the delay. Once all the parts were properly ordered, Appliance Express took care of the repair.
Mario - Austin, TX
Paul did a very good job in fixing my problem with my fridge, but also explain how that happened and what to do to prevent it, int he future. It was very patient and clean in executing the job, highly recommendable.
Very efficient and friendly
Charles - Georgetown, TX
Technicians arrived on time. They had covers on their shoes, which I appreciated. The work took 30 minutes, and they left everything clean.
Great Service. Immediately recognized the problem.
John - Kingsland, TX
Very timely arrival. Entire trouble shooting, repair and post repair checkout took less than 30 minutes. Also explained to us what caused the issue and what to do about if it happened again.
Fixed range under warrantee
Virginia - Round Rock, TX
Very friendly and professional.
Andrew - Austin, TX
Alicia - Spicewood, TX
Brandon was very knowledgeable!
Debajyoti - Austin, TX
Whirlpool refrigerator is under warranty and purchased on May 2018. From November 2018, refrigerator started tripping the circuit breaker frequently. As part of warranty contacted Lowes and a person from Appliance Express came home to diagnose the issue. The person was very well behaved and cordial. He tested and didn't find anything. He change a small part which is related to starting of the fridge. He said that everything is okay and probably refrigerator will not trip again. If it does trip, he told us to contact his company immediately. Also he suggested to change the GFCI circuit breaker to non-GFCI circuit breaker, but didn't say that without replacing the circuit breaker they will not attend any further call. After he left refrigerator started tripping within 3-4 hours and we tried to contact the Appliance Express again. We got the reply that Appliance Express will not attend any issue until the GFCI breaker is replaced by a non-GFCI breaker. Refrigerator manual only states to connect the power to a grounded outlet, but it doesn't say to connect the power to a non-GFCI outlet. Non-GFCI outlets are meant for safety against electrocution and I find it very strange from an electrical company to make such a recommendation. Contacted Whirlpool again and Whirlpool is sending a different servicing company for a second opinion. Appliance Express has left us with a continuously tripping refrigerator and with a risk of food inside refrigerator getting spoiled.
Kelly - Round Rock, TX
I needed a repair on my oven and it was still under warranty. Jonathan was courteous, professional, and very knowledgeable. Also gave me some great tips on using my oven.
5 Star Service
Steve - Bastrop, TX
Joseph is a great guy with a great attitude. He quickly got our ice maker up and running. Will definitely call Appliance Express if we have any other problems in the future.
Joseph - Austin, TX
Joseph was friendly knowledgeable and very likable. 10/10
Great Service and excellent explanations of how the system works.
Linda - Austin, TX
William - Briarcliff, TX
Yet another repair
Shay - Florence, TX
Jerry was friendly, courteous, helpful, knowledgeable & efficient.
David - Del Valle, TX
Wesley was the technician. He was polite, efficient and professional!
Great service; knowledgeable tech
Lori - Spicewood, TX
Brandon was great. Very courteous and extremely committed to providing best possible service.
VK - Austin, TX
It’s hard to find trustworthy service providers like Paul in Austin these days.
The service technician demonstrated uncommon knowledge, experience, and expertise in quickly analyzing the problem and fixing it. And then, going the
Bob - Georgetown, TX
Great Service by a Real Pro
Janet - Wimberley, TX
Ammy - Leander, TX
Excellent service, Ttimely and very professional
Karen - Copperas Cove, TX
Very puntual, great communicator, knows what he is doing. A++
Madeline - Austin, TX
Fabulous service technician very professional answered all my questions. He was very knowledgeable and explained everything to me very patiently!!!
Phil - Georgetown, TX
Gerry arrive during the scheduled time and fixed our Whirlpool dryer quickly and efficiently. He also gave us helpful hints on how to be more efficient with our washer and dryer.
Clayton - Temple, TX
The guys were very professional did s great job
Quick and polite service
Brittany - Lakeway, TX
On time, quick and polite... highly recommended
Betty - Seguin, TX
Very kind and professional.
REFRIGERATOR WHIRLPOOL WRB322DMBM01 "Arrived on site for sealed system repair. I gained access to the compressor and found it not coming on. The unit has voltage to the start device. The unit clicks on and off but never pumps. I replaced the compressor, and installed a UV dryer,I also installed a low side access valve. I preformed a push pull test and I could hear one of the lines hissing. I checked all the lines behind the unit and found no leak. I walked around the unit and found the line in the cabinet broken and leaking air, I could feel the air being pushed out of the cabinet, see so quick pic. I called techline and spoke to sterling, I got sr #7729023789.
DISHWASHER GE GDT545PSJ0SS "Arrived on site to diagnose dishwasher not spraying water. Customer informed me that they had heard a click, but nothing happening. Tried to run unit and it started up and sprayed just fine. Checked filter and found broken plastic in the filter by the drain motor hole, and super dirty filter. Removed debris and cleaned out filter. Advised customer to clean filter regularly. Tested starting and draining several cycles and could not verify any other issues. Unit is now working as designed.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site for refrigerator overfilling ice maker. Performed diagnostics mode and cycled ice maker. Found unit vermillion ice maker. Called Whirlpool tech support and spoke with Austin he stated that water dispenser should fill with 8 ounces within 8 seconds. Found unit filling with 20 ounces. Will need to replace UI and add pressure valve regulators. (Sr#778124053).; ordrng 1 8212547RP (tube-water) and 1 W10786952 (PRESSURE VALVE) and 1 W11387387 (UI) and 2 WPW10334458 (COUPLER )s
WASHER MAYTAG MVWX655DW2 Arrived Onsite for washer with vibration during cycle. I ran a diagnostics test and all test passed and no abnormal vibration. I noticed the drain hose was rubbing against the back of the unit while in high spin causing a loud knocking sound. The unit is working as designed at this time but I explained to the customer proper loading techniques and that certain heavy items may come out wet at the end of the cycle. No leaks detected during time of service. Job complete.
DRYER GE DPSR610EG0WT
DISHWASHER MAYTAG MDB9959SKZ0 "Arrived on site and tested operation. Found error for vent motor. Also found control will just count down and shut off when attempting to run service diagnostics. Unit will need new control, vent, gasket and middle spray arm assembly to repair. Office to schedule return services due to part availability. ; ordrng 1 W11184028 (GASKET) and 1 W11410063 (CONTROL) and 1 W11414073 (VENT)"
REFRIGERATOR WHIRLPOOL WRS571CIHB01 Arrived onsite for refrigerator with stuck filter. Upon inspection I found the filter stuck. When I removed the filter the ejection arm came out with it. I was not able to reassemble the filter housing so I replaced with new. Unit is working as designed at this time and no leaks detected during time of service. Job complete.
ICE MACHINE KITCHENAID KUIA18NNJS4 "Arrived on site to inspect ice machine not making ice. I turned the unit on to test and water dispensed into the reservoir but the recirculating pump never came on. I checked ohms to the thermistor and grid cutter and both were good. I am ordering the recirculating pump and CNOTE-AUTHORIZATION and office to schedule return service. Unit left turned off. No water leaks observed during service.; ordrng 1 CNOTE (AUTHORIZATION ) and 1 WP2217220 (pump) and 1 WP2313637 (grid-cuttr) and 1 WPW10503764 (thermistor)"
FREEZER WHIRLPOOL WRF767SDHV00 "Arrived on site to install previous diagnosed part. Removed failed evaporator fan and installed new. Tested fan operation. Found working, assembled unit. Performed diagnostics mode and checked ice fault codes, E0 for no faults. Cycled ice maker and found cycling. Inspected freezer door operation, found door sealing. All operations tested good, no water leaks detected."
WASHER MAYTAG MAV6200AWW Arrived on site to install previously ordered parts.Removed and replaced the drain pump and belt.Reassembled and unit tested as designed.No leaks detected at time of service.Job complete
REFRIGERATOR GE ZISS420DRHSS "Arrived on site and inspected refrigerator and found customer is experiencing leaking from the left side, took several pictures and also found water dripping from harness under refrigerator. Refrigerator is also siliconed into cabinet.
OVEN KITCHENAID KOST100ESS03 "Arrived on site for customer complaint oven door damage and rubbing when opened, I replaced outer door and nameplate, but Found frame damage causing door to rub on trim when opening door.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site for dishwasher door not staying open, and the console gasket sticking out. I gained access to the console and adjusted the gasket, it is now sitting properly. I removed the dishwasher from the cabinet and inspected the springs. I found the right side spring to tight. I replaced the spring W11213719 from one I had on the truck. The unit is now operating as designed. Job complete. No water leaks detected."
REFRIGERATOR WHIRLPOOL KRSF705HPS00 "Arrived on site for report that upper section of freezer was thawing and not cooling, but lower was fine. On arrival customer said it has been working fine now for several days. He had said that he saw some light coming from the door gasket on the left side before. I heated the gasket and molded it for a better seal on the upper half of the door. Closed and checked and gasket is sealing much better and working as designed. Call complete."
REFRIGERATOR WHIRLPOOL WRF736SDAM13 "Arrived on site to install previous diagnosed part. Gained access to evaporator harness. Measured resistance on bimetal and found opened with it being iced over. Removed failed evaporator motor and harness, installed new. Attempted to get bimetal under 40° to test to test defrost cycle. Was not able to test defrost. All else tested good, no water leaks detected.
DISHWASHER WHIRLPOOL KDTE234GPS1 Arrived on site and found door panel damaged at bottom. Installed new and verified proper fit. Unit tests good. Job complete
REFRIGERATOR MAYTAG MFI2570FEZ07 Arrived on site for refrigerator not dispensing ice. Tested and inspected unit and found failed auger motor. Attempted to remove failed part and replaced with new and found auger and impeller striped. Ordering needed parts. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10118612 (insert) and 1 W10346971 (bracket) and 1 W11378860 (WASHER ) and 1 WP67006341 (gasket)
DRYER WHIRLPOOL MEDC465HW0 Arrived onsite found cutoffs damaged and not staying in place during heat 3 times. Replaced both rather then trying to force into place again. Job Completed.
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Arrived onsite to test unit for unit not cooling, test unit found bad hv control and faulty Orion control, replaced both parts, test unit, unit cooling correctly, job complete."
DRYER WHIRLPOOL MEDC465HW0 Arrived onsite found cutoffs damaged and not staying in place during heat 3 times. Replaced both rather then trying to force into place again. Job Completed.
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site for dishwasher not drying. Ran diagnostics and no error codes came up. Removed bottom panel and no leaks detected. Dishwasher operating as designed. Job complete.
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site for unit not dispensing any rinse aid . Found inner track mis aligned not allowing complete rotation of plunger arm . Replaced dispenser and observed with door off . Dispenser is performing normally. Ran diagnostics again . All checked normal . No water leaks detected at time of service. Job complete .
WASHER WHIRLPOOL MVWB865GW0 "Arrived on site to inspect washer with cracked lid. Upon further inspection, the customer showed me the lid being cracked in the back left corner and they advised that they havent been able to use the unit because it beeps when they try to start the unit. I placed the unit in diagnostics showing the lid lock error. I cleared dryer codes and continued with testing. I found when the lid lock attempted to lock, the unit would shut down. I found that with the lid closed, the lid cannot close all the way due to the back left hinge area being broken. When I pressed down on the sick off corner, the lid lock would engage and the unit would start. I was able to complete testing and the unit operated as designed. I advised the customer that they can use the unit as long as they press down on the back left corner and allow the lid to lock. I am ordering a new glass lid and CNOTE-AUTHORIZATION and office to schedule return service. No water leaks observed during ser
DRYER MAYTAG MEDB835DW4 "Arrived on site to replace failed terminal block caused by loose connection at time of install. I replaced terminal block, unit tested good. Collected balance on cc."
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived onsite and found unit not responsive at all. Tested for power supply. And found short in harness. Corrected short. Unit is now operating as designed. Advised customer.
DRYER ELECTROLUX EFMG517STT0 "Arrived on site to diagnose dryer that customer says was making noise and turning slowly, and had stopped completely. On arrival I tried hand turning then drum and it felt a bit stiff. Powered in unit and ran it and you could hear a groan, and then a small pop, and drum seated back into place. Sounded like drum had moved off of roller(s). Unit picked up speed and now runs and spins as normal. You can hear an electrical humming coming from the motor, so motor may be damaged from the leaking water valve. Filled unit with towels and ran, and still runs like normal. Customer is gong to run the unit today, and follow up if any issues follow. Unit is stacked, so if the issue persists customer will unstuck prior to our arrival, and approval from new leaf for rollers motor and belt.Call complete as all is working as designed now."
WASHER WHIRLPOOL WTW7300DW0 Arrived onsite and found unit operating with broken lid and sticking drawer. Ordering lid and drawer. ; ordrng 1 W10861667 (drawer) and 1 W11101059 (lid)
REFRIGERATOR WHIRLPOOL WRF555SDFZ01 "Arrived on site to install previously diagnosed and ordered parts. Due to the ice maker fill tube spraying water and leaking into the ice bin ad both RC door gasket being torn, I removed and replaced the fill tube and both gaskets. I tested the fill tube and it is dispensing water straight into the fill chute. Using my heat gun, I shaped the gaskets and once installed verified no air gaps. Unit is operating as designed. No water leaks observed during service, job completed."
RANGE KITCHENAID KODE900HSS00 Arrived onsite for previously diagnosed parts. Installed new vent with trim properly attached. Job Completed.
REFRIGERATOR WHIRLPOOL KRFF507ESS01 "Arrived on site to diagnose refrigerator with frost build up on evaporator in RC. On arrival unit has been thawed and was covered in water from melted ice in RC. SR7729025058. Tech line had me performed test 4, and test passed. Call complete."
RANGE WHIRLPOOL WFE525S0JS0 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced control panel and tested unit. Here it is working as designed. Call complete.
RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site and tested operation. Found oven light not working. Verified proper voltage to socket. Found socket not holding bulb in place properly. Tested voltage in socket and did not get voltage. Unit will need new socket to repair; ordrng 1 W11281687 (sockt-lite)
WASHER MAYTAG MVWB765FW3 "Arrived on site to install previously diagnosed farts. Inspected unit and work area. Replaced in Spring, hinge, and lead and tested unit. Unit is working as designed.
WASHER WHIRLPOOL WET4024HW0 Arrived onsite to install previously diagnosed parts. I found the drain hose was resting and vibrating against the back of the unit when the drain pump would kick on. I added some sound pads to the back so the hose will rest on the pads instead of metal. Job complete.
DISHWASHER WHIRLPOOL WDF520PADW7 On site for dishwasher that was not cleaning the dishes properly and also not heating up and drying them off. Customer also stated upon arrival that the dishwasher seem to take longer on the cycles then it used to. Pana rival I ran a diagnostic mode and found that the unit was giving an F 71 area code indicating that the main control head shut the heating off during the wash cycle due to an unknown reason within the heater circuit. Then tested the heating element found that I had for continuity and omhed out within the ranges specified on the schematic sheet. Also found that the heating element high limit thermostat was also functioning as designed passing a continuity test as well as an ohm check. Found that the heater relay on the main control was not detecting that the heating element and thermostat were being kicked on and was not getting a proper readings therefore it would shut down the heater during the cycles. I ended up replacing the main con
DISHWASHER KITCHENAID KDPE234GBS0 "Arrived on site for dishwasher not washing dishes. Inspected unit and work area. Performed diagnostics mode, found fault code 3-3 failed OWI calibration and 7-1 heating circuit interrupted. Contacted tested mode and found wash motor not activating. Tested voltage to motor and found present. Measured amp draw to element and found 7.0 to heater. Found failed wash motor.Removed failed wash motor and installed new. Per diagnostics mode and monitored test operation. All tested good, no water leaks detected. Spoke with customer on soap usage with water softer system
REFRIGERATOR WHIRLPOOL WRF736SDAM11 Arrived onsite for unit for unit not cooling in the refrigerator section. Looked at unit. Found that freezer is built up with ice and frost. Checked drain tube. Didnt find anyone in the drain tube. Let customer know to let unit unthaw before returning for service. Customer will call back when unit needs to be serviced if frost is seen once again.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site for a dishwasher that had no power. Inspected unit and work area. Tested voltage at the junction box in van 120 V coming through the neutral circuit. Checked voltage at the control and found proper voltage at the control. Found control sending 120 V² through the neutral circuit back at the junction box. Replaced control and tested unit. Unit ran as designed. Call complete.
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Arrived onsite to install defective freezer door while waiting on order. Installed door, and tested door. Door tested good for now.; O-emld tckt"
OVEN WHIRLPOOL WOS31ES0JS01 "Arrived on site to install previously diagnosed and ordered parts. Due to the oven door being badly damaged, I installed a new door and tested the door. Unit is operating as designed. Job completed."
DRYER WHIRLPOOL NED4655EW Arrived on site for dryer not drying properly. Tested and inspected unit and found air restriction due to house venting. Instructed customer they will need house venting cleaned and on use and care and practice for best performance. No repairs are needed at this time.
REFRIGERATOR WHIRLPOOL WRT138FZDM00 Arrived on site to diagnose a refrigerator that is over cooling in the fresh food compartment. Found temperature to Kohls in RC. Adjusted temperature settings and freezer airflow to correct temperature issue. No repairs were performed
DRYER MAYTAG MEDB835DC4 Arrived on site for dryer that was making a squealing metal on metal sound. Upon arrival I found that the issue causing the dryer to squeal the way it was was due to the fact that the Idler pulley as well as 3 of the rollers were stuck in place and not rotating around the shaft they were mounted to. I ended up replacing the damaged rollers as well as the idler pulley and relubricate of the shaft in order to ensure that the hardware would not stick again. Unit is now functioning as designed and I ran the machine from the customer to verify that it did sound a lot better than it was when I arrived. customers able to confirm that the dryer sounds really great. Call complete
REFRIGERATOR WHIRLPOOL WRF954CIHM00 "Completely different issue from previous repair. Arrived on site for moisture and ice build up in freezer section checked door seal good,called tech support ran diagnostics with tech support changed defrost setting to adaptive found during diagnostics ui leds defective,replaced ui control. Per tech support customer to monitor moisture build up. Sr#7728526914"
COOKTOP JENN-AIR JGD3430WS00 "Arrived onsite for cooktop not functioning. None of the igniters are sparking. Tested unit and found the the unit plug was not plugged in. Plugged in unit and unit is functioning properly. LF burner was not igniting all of the time. Recommended replacing orfice, burner cap. Job complete"
DISHWASHER KITCHENAID KUDE60HXSS5 Arrived on site to test unit for control panel not lighting when cycle is selected. Verified control panel is receiving proper voltage. Panel is beeping but no light comes on when pushing buttons. Need control panel to fix issue.; saved tckt
COOKTOP WHIRLPOOL WCE77US0HS00 "Arrived on site to inspect cooktop for not shutting off hot surface light, upon inspection found the hot surface light on with no heat. Replaced element and problem was fixed. Complete"
REFRIGERATOR GE PFCS1NFZCSS "Arrived on site for no cool in fresh food. No air flow entering fresh food,found evaporator fan not running diagnosed unit will need a new fan motor assembly.; ordrng 1 WR55X11064 (MAIN CONTROL ) and 1 WR60X10277 (FAN MOTOR ) and 1 WR60X30922 (FAN BLADE)"
REFRIGERATOR KITCHENAID KRFF507HPS01 Arrived on site and tested operation. Found unit not running. Inspected connections and found loose connection at cabinet liner. Seated connections properly and tested. Unit now cooling and all functions test good. Job complete
DRYER MAYTAG MEDC465HW0 "Arrived on site to inspect dryer for not drying within normal cycle times, upon inspection found the heat to be working correctly, element was not grounded. Air flow was good and was confirmed on exterior of house. Dryer is working to specs. Complete"
MICROWAVE WHIRLPOOL WMH31017HB2 Arrived on site for panel button Ill not turn off light. Inspected light and noticed it was an LED. Removed bottom panel to ensure the lamp holder wiring was properly connected. All looked good. Informed customer that she would need to buy a normal filament bulb and not an LED in order for the light to turn off from the panel.
REFRIGERATOR KITCHENAID KFIS20XVMS11 Arrived on site today Conoce refrigerator that is making abnormal noise and not cooling properly. Tested unit and found air damper not operating properly causing cooling issue. Replaced damper and tested unit. Found all is functioning properly at this time. No leaks were found at time of service..
DISHWASHER WHIRLPOOL MDB4949SDH3 Arrived on site to test unit for unit not filling with water. Test unit and found wires had been chewed up to float and fill valve. Advised custome rthey will need new wire harness
DISHWASHER KITCHENAID KDTE104ESS1 Arrived on site to diagnose a dishwasher that is sparking when plugged in. Found power wire not connected properly in junction box. Rewired unit properly and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
MICROWAVE WHIRLPOOL WMH32519HB3 "Arrived on site for, customer advised the microwave is not venting properly and Vent Not Removing Odor or Vapor - . . .Homeowner and I went outside to see the exterior vent flap connected to the microwave vent was pushing air through. The vent flapper was fully extended out while the microwave vent fan was blowing on high. Operating as designed. Job complete."
MICROWAVE MAYTAG MMV6190FZ3 Arrived on site to test unit for not heating. Test unit and found bad high voltage will need new diode cap and magnetron. Ordering new magnetron office to reschedule. ; ordrng 1 W11230995 (MAGNETRON )
ICE MACHINE KITCHENAID KUIC15PHZS0 "Arrived onsite to test unit for unit not making ice, test unit found wire harness corrosionjob complete."
COOKTOP WHIRLPOOL WCG55US0HS00 "Arrived on site for cooktop grates uneven. Inspected grates and found they were just a bit uneven on the right grate, but not uneven enough to effect heating pattern and cooking over grate. Job complete."
RANGE WHIRLPOOL WFE505W0JS0 "Arrived on site for arrange that would not power up the control but the burners would still work. Inspected unit and work area. Tested voltage at the terminal block and found 2.47 V going from L1 to neutral, 244 V going from L2 to neutral, and 244 V going from L1 to L2. Checked voltage at the wall and confirmed similar voltage. Spoke to SW and was advised that this was in fact a logical issue. Advise customer to have an electrician come fix his outlet or breaker. Call complete."
DISHWASHER KITCHENAID KDTE704DSS0 "Arrived on site for dishwasher for making loud mechanical noise. Inspected unit and work area. Found floor damaged on left side of dishwasher. Customer stated that he was aware and believes its from the steam vent. Performed diagnostics mode, found fault code 3-3 failed OWI calibration and 8-1 slow drain. Monitored test operation. Found drain pump at fault. Removed failed drain pump and installed new. Tested unit. All tested good, no water leaks detected. Paid in full on credit card."
REFRIGERATOR WHIRLPOOL WRS325SDHW Arrived on site for a refrigerator thats not dispensing ice or water and is filling up too much ice in the ice bin. Inspected unit and work area. Customer advised that there is no issue with her dispenser but that her icemaker does not stop making ice. Found ice bin at normal level and ask customer how she is turning off her icemaker. She advised that she was raising the bar and letting it drop because thats what it looks like it was doing on her icemaker plate. I advise that she needs to make sure that it goes into her clicked off position. I asked if she ever made sure that it was clicked and left in the upright position. She advised that she doesnt believe that it has ever clicked when she did it. Attempted to jump her icemaker with it being in an awful position and found the unit not turning. Advise customer to check on ice production over the next few days and to leave the bar up to ensure that she is able to turn off her icemaker. Unit is work
WASHER WHIRLPOOL WTW5000DW3 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Attempted to take off agitator and found agitator completely seized onto the gear case shaft. Unit is going to need agitator, inner basket, outer tub, filter, gear case, and hub kit for repair. Please schedule for two men and two hours. Due to out of stock and PSP parts, office will need to contact customer about reschedule date when part deliveries are made available.; ordrng 1 TWOMEN+2HOURS (TWO MEN +2 HOURS) and 1 W10752187 (screw) and 1 W10752283 (washplate) and 1 W10752719 (basket) and 1 W11089264 (filter) and 1 W11219115 (OUTER TUB) and 1 WP8533928 (screw)"
REFRIGERATOR WHIRLPOOL WRF555SDFZ09
DISHWASHER WHIRLPOOL WDF540PADM3 Right on site for dishwasher that would not drain. Upon arrival I found that the unit was filling and cycling over to the agitation cycle indicating that the motor water valve and float switch Rall functioning as designed but the problem was if you try to hit the cancel cycle or if you let the unit go into its own drain cycle The main control within have a Internet glitch causing the water valve to start filling instead of activating the drain we will need to return with a new UI interface as well as a main control office to reschedule once availability of parts is known; ordrng 1 W10849486 (console) and 1 W10906428 (cntrl-elec)
RANGE WHIRLPOOL WFE525S0JS0 Arrived on site for oven that was giving an F10 Error code. After running a diagnostic I found that the board itself had a malfunction internally which is causing the F1E0 error code at this point we will need to return with a new main control in order to resolve the issue.
ICE MACHINE KITCHENAID KUIC15NHZS0 "Arrived on site for no ice. Ran diagnostics found recirculating pump not pushing water over evaporator plate,replaced defective pump,ran diagnostics all test passed.
REFRIGERATOR WHIRLPOOL WRS331SDHM00 "Arrived on site to diagnose a refrigerator that is not cooling. Tested unit and found compressor not running at proper speed. Compressor, inverter box, and main control will all need to be replaced to complete repairs. Office to set a return appointment for two hour job.; ordrng 1 2HOURJOB (2 HOUR JOB ) and 1 W10143759 (drier (service)) and 1 W10913906 (coupler) and 1 W11305045 (COMPRESSOR ) and 1 WPW10233421 (invrtr-box)"
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite for the oven not working properly. During testing found that the control panel is not responding properly. Also found that the customer had foil on the bottom of the oven causing the heating issue. Advised customer to remove the cover and will need to order the console and office to schedule.; ordrng 1 W11296171 (console)
REFRIGERATOR JENN-AIR JS48NXFXDE01 "Arrived on site to inspect Icemaker for not producing, customer complained of a bad smell, found the back water hookup was not connected. Instructed customer to have builder connect due to size of fridge. Complete"
MICROWAVE JENN-AIR JMW2430DP02 "Arrived on site to test unit for f2e1 error. Connection j4, j5, j6 and j7 are all properly secured. Control panel is receiving proper voltage. Needing control panel to correct issue.; ordrng 1 W10887855 (panl-cntrl)"
DISHWASHER KITCHENAID KDTE334GPS0 "Arrived on site to test unit for kick plate coming off. Found kick plate was not properly secured. Secured kick plate, tested unit, unit works good. No leaks detected. Job complete."
WASHER MAYTAG MVW7230HC0 Arrived onsite for the washer not spinning properly. During testing found that the load that the customer is putting in the washer is causing the issue. Called tech line and advised customer on use and care of the washer. Complete Sr # 7728989493.
RANGE KITCHENAID KFGG500ESS2 Arrived on site for door not sitting right and right front burner hard to ignite . Replaced burner head . Burner is lighting correctly . Replaced hinges . Door still not sitting right . Ordering hinge receivers . No gas leaks detected at time of service. Call to set return; ordrng 1 W10647259 (hinge-recv)
VAN NISSAN n/a
REFRIGERATOR FRIGIDAIRE FRS6HR5JSB1 Arrived onsite and found unit door hose for dispenser is frozen or other wise blocked causing no water dispenser function. All other components are working properly. Advised customer on defrosting to reset function and test for frozen issue.
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site to replace ACU from previous diagnosis. Replaced ACU. Ran test cycle, everything checked good. Ran diagnostics test, all cycle functions operated as designed. No current error codes. Unit is working good. No leaks detected. Job complete."
REFRIGERATOR WHIRLPOOL URB551WNGZ0 Arrived onsite to replace gasket. Replaced gasket. No issues at this time. Job complete
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Arrived on site for no cool. Powered unit on main control shutting on and off diagnosed a defective email control ordering control and Orion Incase need ; ordrng 1 W11164517 (ORION) and 1 W11389713 (CONTROL), states that autho needed"
REFRIGERATOR WHIRLPOOL WRT138FZDM03 "Arrived onsite for refrigerator not cooling, after clearing with maintenance, not the correct complaint. Unit was cooling. Complaint was Unit was leaking. Tube insert for ice maker not long enough. Leaking from ice maker cup. Replaced tubings. Also found water leaking from valve. After inspection found water tube line from valve to ice machine was cut extremely short putting pressure on valve connector and leaking. Replaced tube line. Tested unit and no leaks present at this time. Job complete"
WASHER WHIRLPOOL WFW6620HC0 "Arrived on site for a washer thats leaking out of the bottom. Inspected unit and work area. Customer advised that the leak that shes getting is forming on the front and inside her dispenser load and go drawer. Customer stated that shes having to clean up small puddles here and there depending on the load. Inspected Bello for holes or rips in the seams. Found Bella to be good but did find calcium deposits inside and outside the unit indicating leaking coming from the dispenser drawer. Checked dispenser drawer and found unit leaning forward. Due to tech line advisement in the past, raised feet on the unit to allow water to dispense properly into the machine. Call complete."
DISHWASHER JENN-AIR JDTSS247HS0 "Arrived on site to install a new Genaire dishwasher and remove the old unit for recycling. After disassembling and then re-installing a new dishwasher, we Ran a normal cycle test to verify that the unit would fill agitate and drain as designed. They were no leaks before during or after the repair and the unit was functioning as needed but during the cleanup process we found the dishwasher started turning on by itself the exact same way that the old unit one and would have random buttons activatedand would not let you activate the buttons manually once it started, indicating that the symptoms were exactly the same prior to the new installation. I notified the customer of the issue and that at this point She will need an electrician to come out and check polarity voltage as well as making sure there are no cross wires within the wiring system between Breaker & outlet and that there is no damage to electrical system before we can attempt to diagnoses new d
DRYER WHIRLPOOL WED5100HW1 Arrived onsite for dryer not operating and showing error codes. Upon inspection I found the unit would not power on. Via service pointer (W11498806) I cycled the power 5x and the unit came on and I was able to get it to dry. The service pointer also recommends replacing the UI and ACU in a certain order to prevent the controls from losing communication with each other. I followed the service pointer but I could not get the unit to operated after replacing the ACU. I reinstalled the original ACU and the unit powered on and began drying as designed. When I was replacing the UI I found moisture build up on the inner panel around the UI control. The resident told me they found the dryer vent leaking water and was full of water. I advised they get their vents cleaned to prevent any more errors due to moisture build up on this unit. I left the vent unattached in attempt to preserve the new part installed today. That way the resident can use their dryer until the ve
VENTHOOD JENN-AIR JXW8530DS1 Arrived on site for auto feature not working . Ordering control . Please call to set return; ordrng 1 W11293971 (cntrl-elec) and 1 WPW10716813 (cntrl-elec)
REFRIGERATOR GE PFE22KSEAFSS "Arrived on site to inspect refrigerator no cool. Upon further inspection, I found ice on the bottom of the FC section and ice on the FC evap cover. Disassembled the FC section and removed the evap cover to find the evaporator engulfed in ice/frost due to no defrost. I pulled the unit out and got access to the main control. Using my jumper wire, I jumped the defrost with Line 1 and the defrost heater came on and began to defrost the evaporator. Also found where the main control had a burn spot on the back of the main board. I removed and replaced the main control and tested the unit and it began to cool as designed. I removed the remaining ice off o father evaporator and reassembled the FC section. No water leaks observed during service, job completed."
WASHER WHIRLPOOL WFW5620HW0 Arrived onsite for unit not powering on correctly. Put unit in diagnostics. Found F0E2 over suds. Erased code and flipped breaker for 20sec. Tested unit in a full quick cycle wash. Unit test good. No leaks at this time. Job complete
DISHWASHER WHIRLPOOL WDT720PADM2 site and inspected dishwasher and found Bosch motor has started leaking. Took a picture of water underneath wash motor. While inspecting wash motor also found dishwasher does not have a lower spray arm, dishwasher has two upper spray arms instead. Call motor said spray arms will be placed directly by American Home Shield through the mail. The lower one was not ordered properly. Both wash motor and spray arm will need to be replaced.; ordrng 1 WPW10491331 (spray arm) and 1 WPW10671941 (pump&motor)"
ICE MACHINE KITCHENAID KUIS15NNZB0 Arrived onsite for the ice machine leaking water. During testing found that the drain pump assembly next to compressor is not working causing water to leak out of reservoir. Will need to order parts but can not fine the part on service matters or Marcones. Will need a parts research. ; ordrng 1 AUTHORIZATION (AUTHORIZATION NEEDED FOR REPAIR ) and 1 PARTSRESEARCH (DRAIN PUMP MOTOR ASSEMBLY NEXT TO COMPRESSOR )
OVEN GE ZGP486LDR2SS
REFRIGERATOR JENN-AIR JB36NXFXRE01 Arrived on site for bowed gasket. Found gasket is good. Issue is with a trim piece above the gasket looking bowed. Found door itself is slightly bowed in center. Issue is simply cosmetic and does not affect the operation of the unit. Took pics.
REFRIGERATOR GE ZFGP21HZJSS
REFRIGERATOR WHIRLPOOL KSSV42FMS01 "Arrived on site for cooling compliant. Powered unit on compressor will power on for 2-3 min then shut off,diagnosed a defective compressor found burn marks on inverter. Replaced compressor,filter drier and inverter,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly.
VENTHOOD WHIRLPOOL WVU17UC0JS Arrived on site for vent hood light not working. I inspected the unit and work area. I found the bulb not screwed in all the way. I screwed in the bulb and found the unit working as designed.
REFRIGERATOR MAYTAG MFW2055FRZ00 Arrived on site for refrigerator thats leaking out of the bottom. Inspected unit and work area. Unit is not hooked up to water but is leaking. Removed back cover and found the drip tube cap clogged causing water to spray out of the back. Removed debris from the drip tube and unit is working as designed. Call complete.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site for no cool fridge . Found both sections close to room temp . No frost build up on evap walls . All fans are working . Compressor is running but exreamly hot and making very loud buzzing noise . Will need sealed system . Ordering both evaps ,compressor , UI drier ,service port . Weigh for 3HRS no water leaks detected at time of service. Call to set return . ; ordrng 1 SERVICEPORT and 1 UVDRIER and 1 W10832994 (compressor) and 1 W11116006 (evaporator ) and 1 WEIGH3HRS and 1 WPW10608485 (evaporator)"
DISHWASHER KITCHENAID KDTE104ESS1 Arrived on job for complaints of door not closing. Found the striker out of place . Adjusted striker to alow door to close
REFRIGERATOR WHIRLPOOL WRT112CZJZ00 arrived onsite to test refrigerator with cooling problem. Found absolute no cool but compressor is running. No frost pattern Evap fan is running . Unit has an open air condenser and no condenser fan. Ordering sealed system repair due to brand new no cool, with running components. Office to reschedule. Tested in diagnostics to verify diagnosis. ; ordrng 1 TJ90SF8404 (ACCESS VALVE) and 1 W11370574 (COMPRESSOR ) and 1 WPW10143759 (dryer)"
OVEN WHIRLPOOL WOS51EC0HS01
RANGE KITCHENAID KGRS303BSS1 "Arrived on site to inspect range oven temps. Upon further inspection, I found the lower rack with foil on it restricting airflow. I removed the rack and removed the bottom panel to test the ignitor. The ignitor operated as designed. I put the bottom panel back in place and placed my thermal lead in the middle of the center rack and tested temps on Bake at 350 degrees. The unit temps are within range as I demonstrated to the customer the temperature fluctuations and the average temps. I recommended that they not use the foil on the lower rack due to airflow restrictions."
DISHWASHER WHIRLPOOL JDB9800CWX2 Arrived on site to test unit for control panel lights staying on. Test unit and found shorted control panel. Ordering new control panel W11398783 office to reschedule and will replace panel and control board at the same time. ; ordrng 1 W11398783 (CONTROL PANEL )
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site for dishwasher not working. I inspected the unit and work area. I tested power at the outlet and found none. I found the breaker tripped, it is an arch breaker. I reset the breaker and put the unit through a diagnostics cycle. The unit operated as designed, the breaker did not trip. I spoke to the customer about the unit, and if the breaker trips again, most likely the arch breaker needs to be replaced.
WASHER WHIRLPOOL MHW6630HC0 "Arrived on site and found customer is experiencing small intermittent leaking. Removed top of washer and found water stains underneath dispenser, and underneath vent hose. Took pictures. Service pointer W11481731, and service pointer W11457481, SR7729008482; ordrng 1 W11437244 (DISPENSER)"
MICROWAVE WHIRLPOOL WMH32519HZ5 "Arrived onsite for microwave not heating. And intermittently working. Replaced magnetron,capacitor and diode. Tested unit twice and heated cup of water. Reinstalled unit and would only start for one second and stop. Cook time stays put. Called tech line. Explained situations and recommended replacing control and potentially door switches. Had control on hand,replaced control but did not correct issue. Need to order door switches. SR#7729008412. Office to reschedule ; ordrng 1 W11433682 (UPPER INTERLOCK ASSEMBLY) and 1 W11433683 (LOWER INTERLOCK ASSEMBLY )"
WASHER MAYTAG MVWC415EW0 "Arrived on site to test unit for making screeching noise. Found unit making noise in high/low spin and high/low agitation. Noticed actuator was not fully shifting. Replaced actuator, tested unit, unit works good. No leaks detected. Job complete."
MICROWAVE WHIRLPOOL WMH53521HZ4 Arrived on site to inspect microwave with damaged door. Found the door panel has scuffs and damage to it from shipping / delivery. Replaced door. Retested and all is working as designed. Call complete.
WASHER WHIRLPOOL MVWC360AW0 Arrived onsite for unit continuing to spin when cycle should be finished. Tested unit. Unit test good. looked under the unit. Found that gear case fluid had all leaked out.
REFRIGERATOR WHIRLPOOL ED5KVEXVB07 "Arrived on site to test unit for ice build up in freezer. Found ice build up in freezer(took pic). Ice maker fill cup had a chunk of ice blocking water and spilling into freezer causing ice. Removed ice from fill cup. Tested ice maker, ice maker works good. Job complete."
COOKTOP WHIRLPOOL WCG55US6HS00 "Arrived on site for cooktop left grate broken, not able to remove right grate and uneven flames on 3 burners. Inspected unit and work area. Found when attempting to remove right grate it would he cabinet above. Adjusted unit to the left to clear cabinet when removing grate. Found 3 of the burners needed valve adjustment. Corrected valves and installed grates. Tested all operations. All tested good."
OVEN WHIRLPOOL WOS51EC7AB04 Arrived onsite and found unit fuse blown after hi heat use. Replaced fuse but new fuse was also shorted instantly. I believe the fuse was bad from the package. Ordering another fuse to repair. ; ordrng 2 WPW10545255 (fuse-thrml)s
WASHER WHIRLPOOL WETLV27HW1 "Arrived on site to replace water valve from previous diagnosis. Tested unit, unit works good, no leaks detected. Job complete."
WASHER WHIRLPOOL WFW70HEBW0 Arrived on job for complaints of error codes. Code for water level too low. Ran test cycle and found the cold water not entering tub. Will need dispenser to correct error. ; ordrng 1 W10575334 (disp.drawer assy)
DISHWASHER WHIRLPOOL WDTA50SAKB0 "Arrived on site to inspect dishwasher still wet after drying. Upon further inspection, I found the door and tub with water droplets/puddles after a washing cycle. The dishes inside the unit were dry. I advised the customer that it was normal to see the water which is basically sweating. Customer is using rinse aid, but I recommended switching to a different brand due to them having a water softener. Made recommendations for detergent/rinse aid use and use & care. No water leaks observed during service, job completed."
DRYER WHIRLPOOL WED5100HW0 "Arrived on call to replace previously diagnosed parts. After replacement test operation and no change checked fuse, door switch and belt switch all good. Called tech line Sr#7729011186 test control and found the control board faulty. ; ordrng 1 W11413569 (CONTROL )"
RANGE WHIRLPOOL WFE525S0HS1 "Arrived on site to inspect oven for burnt terminals, upon inspection found the red terminal had been burnt and needed to be rewired, rewired and replaced terminal and power cord. Tested all functions, no problems found. Complete"
WASHER WHIRLPOOL WFW8300SW03 Arrived onsite for unit giving a Smokey smell. Tested unit. Control had exploded. Upon further inspection saw that the front shock had broken off.
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 Arrived onsite for the refrigerator making a noise. During testing found that the compressor was a little noisy but working properly. Used pads to muffle the noise a little. All functions tested good complete
DISHWASHER MAYTAG MDB4949SHZ1 Arrived on site for burning smell. Ran diagnostics and no error codes came up. Opened door after diagnostics finished and didnt smell a burning smell. Removed door to inspect components / boards inside and everything looked good. Recommended using a rinse aid and running a Normal wash with high temp and heated dry every time a large load is ran. Filled up rinse aid dispenser with FINISH. No leaks detected. Job complete.
MICROWAVE WHIRLPOOL WMH32519HZ5 "Arrived on site to inspect microwave fan not working. Upon further inspection, I tested the blower fan and it only operated in low speed. I checked voltage to the fan from the control and only got 125V on the low setting. I removed the unit from the cabinets and removed the fan cover to find the connection plugged in backwards. I corrected the connection and retested and the unit is operating as designed. Job completed."
REFRIGERATOR WHIRLPOOL WRT549SZDM01 Arrived onsite and repaired leak by properly inserting the icemaker fill spout into the fill cup. All checks good.
RANGE JENN-AIR JDRP548HL00 Arrived onsite for the range doors not leveled. Replaced hinges on 18 in door and the door tested fine and it is still not completely leveled. All doors tested fine and oven is working good. Used a level on both oven doors and both oven doors are level. Called tech line to document my findings Sr # 7729009548.
OVEN WHIRLPOOL WFE515S0JS0 Arrived onsite and found control failure causing the oven elements to not heat. Ordering control to repair. ; ordrng 1 W11316353 (CONTROL)
DRYER WHIRLPOOL WED560LHW1 Arrived onsite and replaced the wheel and also secured wiring that was pushed against the blower exhaust. Unit is now operating as designed.
REFRIGERATOR KITCHENAID KRFC704FSS00 "Arrived on site and tested operation. Found compressor would run once step 3 started in test 40. Found ui has failed and is not starting unit. Installed new control,and tested operation. Unit tests good. Job complete"
WASHER WHIRLPOOL NTW4516FW3 "Arrived on site and inspected washer not completing cycles.Ran diagnostic test mode and found the control was defective.Removed and replaced it.Reassembled, calibrated and tested the unit and unit tested as designed.Job complete"
REFRIGERATOR JENN-AIR JFFCC72EHL01 Arrived onsite for the refrigerator making a noise. During testing found that the compressor was causing the noise. This is a ant compressor. Will need the compressor replaced. Sealed system repair needed. Ordering parts and office to schedule ; ordrng 1 ACCESSVALVE (ACCESS VALVE ) and 1 OILLESSGAUGES (OIL LESS GAUGES) and 1 W11109499 (drier-tube) and 1 W11336586 (ORION BOARD ) and 1 W11393142 (COMPRESSOR )
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Arrived onsite for refrigerator with frost build up around freezer door gasket upon inspection I found frost forming on the right side of the FC door bracket. I found a service pointer that talks about the bottom freezer bin not being set correctly. I confirmed that the lower bin was slightly out of line and not seated correctly on the slots. I corrected and the door made a good seal. I ran an ice maker test and the ice maker tests all passed. Customer stated that it has been acting up intermittently. I advised the customer to monitor the ice production and if still gives issues we would have to come back out and re assess. please send Ice maker (W11294907) fill tube heater (W11087201) ice box fan (W10846539) . Job complete.
WASHER MAYTAG MVWX655DW0 Arrived onsite to replace parts. Replaced gear case and spin tub. Tested unit. Unit test good. No leaks at this time. Job complete
REFRIGERATOR WHIRLPOOL WRS315SDHZ05 "Arrived on site to inspect fridge for leaning, upon inspection of wheels found the right side axel was missing, ordering axel and wheel. Office to reschedule ; ordrng 1 2262072 (AXEL) and 1 W10304659 (WHEEL )"
REFRIGERATOR WHIRLPOOL WRX986SIHZ01 Arrived onsite for the refrigerator not making ice and frost build up in freezer section. Replaced bin thermistor and freezer evaporator fan motor and thermistors. Refrigerator tested fine. Complete
RANGE WHIRLPOOL WFE505W0JS0 "Arrived onsite for range not coming to temperature. Test fuse and elements, all tested good. Replaced control. Tested unit and unit is functioning properly. Job complete"
RANGE WHIRLPOOL WFG550S0HZ1 "Arrived on site to install previous diagnosed parts. Removed damaged panel and cover, installed new. Tested all operations. Spoke with customer on user care guide."
OVEN WHIRLPOOL WFG505M0BS3 "Arrived onsite for range F3 code. After inspection found harness to sensor was cut. Replaced sensor, tested unit and unit is functioning properly. Job complete"
COOKTOP WHIRLPOOL WCG55US0HS00 "Arrived on site for burner not igniting immediately always, need to check for possible leak. Tested all four burners. Left front hesitated a bit. Removed cap and found inside of burner head heavily soiled. Replaced left front burner cap and flame ignited immediately. Operating as designed. No leaks detected. Job complete."
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site to diagnose refrigerator that was intermittently not dispensing ice. Tested unit and could hear weak noise coming from auger motor. Replaced auger motor. Retested and unit is now dispensing Customer is ok with operation. All is working as designed. Call complete."
WASHER WHIRLPOOL WTW5000DW2 "Arrived on site to inspect washer shutting off mid cycle. Upon further , I found the unit unplugged. Plugged it back in and the drain pump came on. Held the start button for approximately 10 secs and the pump finally shut off. Placed the unit in diagnostics showing error code F9E1, F1E1 & F0E2. Cleared the codes and continued with testing. Unit operated as designed and I found suds in the water while testing. I contacted techline and spoke to Bruce and advised of my findings and that the customer has a water softener. Bruce advised to use no more than one tablespoon of detergent and due to the F1E1 error code, replace the main control. Provided file #7729014739. I remove and replaced the main control and calibrated. Retested in diagnostics and it operated as designed. Advised the customer of whirlpools recommendations on emergent use. No water leaks observed during service, job completed."
REFRIGERATOR KITCHENAID KFIS29BBMS03 Arrived onsite for a refrigerator with a no ice condition. I found the RC coil that was the issue on the previous visits clear of frost and ice. I started to check the temp in the FC and the unit went into a defrost. I waited for the defrost cycle to finish and found the FC temp dropping low enough for ice production. I ran service test 56 and found an E2 error. I ran service test 57 and when the unit went into step 2 I had 12VDC to the IM motor but it wouldnt run. The icemaker needs to be replaced. .; ordrng 1 WPW10764668 (ice maker)
COOKTOP WHIRLPOOL WCG55US6HS00 Arrived on site for cooktop grate warped. Customer stated that I was just supposed to deliver parts and they were getting ready to leave home. Inspected new grates and knob for damage. No found. Set parts in customer garage as requested.
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite for dishwasher rack not closing and falling. Upon inspection I found one of the stoppers had fallen out and the wheel came off the track. I corrected the wheel and replaced the stopper for that side. Customer also mentioned it doesnt get hot or doesnt seem like its heating. I noticed the heater element is very caked with calcium build up. And there is a spot that looks like a short. I am ordering a Heater (W10518394) for repair. Office to RS. ; ordrng 1 W10518394 (heater)
RANGE MAYTAG MER6600FW2 Arrived onsite to replace previously diagnosed parts. Replaced RF burner and infinity switch. Tested unit and unit is functioning properly. Job complete
WASHER WHIRLPOOL MVWC415EW1 "Arrived on site to washer for not draining, upon inspection found the washer full with water, all functions checked out except drain pump. Ordering pump. ; ordrng 1 W10614033 (PUMP )"
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 "Arrived on site to inspect refrigerator doors not leveled. Upon further inspection, I found the right RC door sitting higher than the left FC door and both doors swing outward when opened. I leveled the unit and adjusted the right RC door and tested. Doors are functioning/opening properly. No water leaks observed during service, job completed."
REFRIGERATOR GE GFE26JSMAFSS Arrived onsite for unit making a noise. Looked at unit. Could not replicate noise. looked at the compressor area to see if anything was rubbing or touching to cause the noise. Could not find the issue. No leaks at this time. Job complete.
DISHWASHER WHIRLPOOL WDT920SADM3 Arrived on job for complaints of not drying or cleaning. Found water temperature too low also adjusted setting for hard water.
REFRIGERATOR KITCHENAID KBLC36FTS02 Arrived on job for complaints of not cooling. Found inverter give it code three blinks for failure of inverter. Will need to replace inverter ; ordrng 1 W10629033 (inverter box)
RANGE WHIRLPOOL WFG540H0AS1 "Arrived on site to install previous diagnosed. Removed failed door hinges, knobs and seal. Installed new and tested operation. All tested good.
WASHER MAYTAG WFW5620HW "Arrived on site to diagnose washer that is not draining or sprinting out after quick wash. Found error codes F0E2 oversuds, F0E5 off balance, F5E3 doormlock error, F7E2 MCU over temp. Customer did describe using quick wash as it was intended with small loads. Ordering a control and pressure switch to resolve the control over temp error, and pressure switch to assist. Office to reschedule when we have AUTHO and control / pressure switch.; ordrng 1 AUTHO (AUTHORIZATION NEEDED) and 1 W11322903 (cntrl-elec)"
OVEN WHIRLPOOL WFE320M0ES2 "I arrived on site for oven bake and display not working. I inspected the unit and work area. I found good voltage to the unit. The thermal fuse, bake and broil elements are all intact. I replaced the control. I tested the unit and the display was working, and the bake and broil element are coming on. Job complete."
OVEN WHIRLPOOL WFE320M0EW Arrived on site to replace control board. Replaced board test unit and light turning on and off job complete.
REFRIGERATOR FRIGIDAIRE PLRU1778ES4 "Arrived on site for burning smell and unit not leveled since prior service. Inspected unit and work area. Found bottom shelf bracket broken. Gained access to evaporator and temperature control. Inspected for possible burnt wires. Tested operation of evaporator fan motor. Checked condenser fan and found running. Did not find any signs of failure. Leveled unit in attempt to line up with freezer. Found unit did not have mounting brackets connected between freezer and refrigerator. All operations tested good, no water leaks detected while serving unit.
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived on site to test unit for notwashing. Test unit and found bad wash motor. Will need new sump and motor W11087376 office to reschedule ; ordrng 1 W11087376 (SUMP AND MOTOR )
DRYER WHIRLPOOL MED8630HW0 "Arrived onsite to add noise kit to unit. Used noise kite. Unit sounds quite after fix. Did let customer know of wooden built risers are not recommended for units to sit on as it could contribute to more noise from the units, and vent duct needs to be checked for condensation issues. No issues at this time. Job complete"
REFRIGERATOR KITCHENAID KRFC300EBS01 Arrived onsite for display controls acting erratically. Tested unit. Customer showed video. Went ahead and replaced both controls. Tested unit. Unit test good. No issues at this time. Job complete
WASHER WHIRLPOOL WTW6120HW0 Arrived on site for error F0E9 and F0E5 (off balance load). Tested suspension for any loose rods or off center bouncing. Drum did not bounce more than once when pushed down. It was firm and performing as designed. Replaced control to ensure the interface was communicating to spin fast enough to balance out the load. No leaks detected. Job complete.
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 on site to test unit for door flap fell off. Replaced door flap. Tested unit, crushed and whole ice both working as designed. Job complete."
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site for no lights. Diagnosed a defective led module in freezer section,removed defective led installed new led module,powered unit on all leds working g as designed."