Service History 31

We serviced a
GE OVEN
Model JTP86BF3BB
Near Georgetown, TX 78628
Lou
Job Details: 10/26/2021
"Arrived on site to inspect oven temps. Upon further inspection, I tested the unit on bake at 350 degrees using my multimeter and placing my thermal lead in the middle of the center rack. My temp readings were 380 at preheat and 403, 323, 389, 321, 377 for an average of 362 degrees. Customer advised that when they bake at 500 degrees the unit will heat then shut down. I tested the unit at 500 on bake and the unit got to 500, but failed to hold temps. I recommended replacing the main control and sensor
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Liberty Hill, TX 78642
Cliff
Job Details: 10/26/2021
Arrived on site to diagnose an oven that is not responding to user input. Found ui not able to boot up properly and it will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 W11297709 (Ui)
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE900HSS02
Near Spicewood, TX 78669
Leonardo
Job Details: 10/26/2021
"Arrived on site to replace console,control board and fuse, replaced console,control board and fuse. Called tech support and created File # 7732085858 . Tested microwave and worked good. Tested oven and is not heating. Found Tod stuck open. Ordering Tod. Office to reschedule; ordrng 1 WP4449751 (Tod)"
We serviced a
MAYTAG WASHER
Model MVWB765FW4
Near Austin, TX 78731
David
Job Details: 10/26/2021
Arrived on site to install new washer lid to resolve broken lid. Replaced with new lid and retested. Verified unit working as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Manor, TX 78653
Matthew
Job Details: 10/26/2021
Arrived onsite to replace previously diagnosed parts. Replaced control. Calibrated and tested unit. Unit is functioning properly. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near San Marcos, TX 78666
Andrew
Job Details: 10/26/2021
"Arrived on site to test unit for popping noise, tested found not popping in defrost, but started clicking again on initial cool down, called tech line, per owner manual page 35, popping is within normal operation do to thermal expansion, advised customer to contact whirlpool customer service,with further complaints, no leaks detected job complete SR#7732061483"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Pflugerville, TX 78660
Wesley
Job Details: 10/26/2021
Arrived onsite and found panel glitch preventing oven from leaving control lock mode. Reset to drain capacitors and did not correct glitch. ; ordrng 1 W11296171 (Console)
We serviced a
WHIRLPOOL DRYER
Model WED5600XW1
Near Leander, TX 78641
David S
Job Details: 10/26/2021
"Arrived on site for dryer not tumbling or heating. I inspected the unit and work area. I found good voltage to the terminal block. I tested the thermal fuse, heater and all sensors. I found all in good condition. I removed the drum belt and tried to start the unit. The motor made a noise and attempted to start. The motor has a bad start winding.
We serviced a
WHIRLPOOL WASHER
Model MVWB765FC3
Near Burnet, TX 78611
Cliff
Job Details: 10/26/2021
Arrived on site to diagnose a washer that is making unusual noise. Found oil leaking on to motor from gearcase and gearcase bearing failing.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near Austin, TX 78737
Robert
Job Details: 10/26/2021
Arrived on call for complaint of stoppers on top rack falling off. Replace tracks and stoppers. Called tech line and no known issues with this 7732083619.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Leander, TX 78641
Taylor M
Job Details: 10/26/2021
"Arrived on site to diagnose range with intermittent gas smell when operating the burners, upon arrival the unit was turned off at the breaker, i powered on the unit and tested each individual burner for several minutes after reseating all of the burner caps, i found no gas smell to be present, the customer also instructed me that the unit does not smell of gas when not in use. I called safety and spoke with cody ref#7732038164 to get this documented that there is currently no issues as of diagnosis and verifying proper burner"
We serviced a
WHIRLPOOL OVEN
Model WFG320M0BS3
Near Georgetown, TX 78626
Tommy
Job Details: 10/26/2021
Arrived onsite for unit cooktop of range not operating during broil. Upon arrival tested unit could get no error to repeat. Unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Georgetown, TX 78626
Tommy
Job Details: 10/26/2021
We serviced a
WHIRLPOOL COOKTOP
Model KICU569XSS00
Near Austin, TX 78734
Leonardo
Job Details: 10/26/2021
"Arrived on site to replace all 5 hot plates,both modules, and UI. Replaced all 5 hot plates, both modules, and UI. Tested unit for lights and hot plates and unit tested good. Job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMC30516AS0
Near Kyle, TX 78640
James
Job Details: 10/26/2021
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW
Near Austin, TX 78702
Jacob
Job Details: 10/26/2021
Arrived onsite for unit stuck in drain mode. Plugged in the unit and unit started to stay in drain. Let customer know that the control will have to be changed. Ordered part. Rescheduled with customer ; ordrng 1 W11124710 (cntrl-elec)
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Leander, TX 78641
Kayman
Job Details: 10/26/2021
Arrived onsite for refrigerator not making ice. Upon inspection I found FC=9 after removing all items in the FC so the door had been opened for a few mins. I accessed the ice maker and it cycled as designed but would not fill. The customer stated he had recently replaced the filter so I removed the filter and engaged the valve. The IM now filled as designed. I re installed the filter and the ice maker now fills as designed with no sputtering or restrictions. I found the upper right hinge on the RC was crooked and not depressing the door switch all the way. I tightened the hinge and straightened it out. The ice maker and all other functions are working as designed at this time. I advised the customer to monitor the unit to ensure it produces ice.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ1
Near Taylor, TX 76574
Wesley
Job Details: 10/26/2021
"Arrived onsite to replace control to repair supply to drain pump problem. Control shorted with a pop from a violet harness component during install. Ordering control, drain pump and inlet valve, door latch assembly and dispenser to replace with new control. Wash motor is working but fill and drain are not. Office to reschedule. ; ordrng 1 W11825084 (Control) and 1 W10861000 (Dispenser) and 1 WPW10653840 (Latch) and 1 WPW10327249 (Fill valve)"
We serviced a
KITCHENAID RANGE
Model KFDD500ESS02
Near Austin, TX 78737
Robert
Job Details: 10/26/2021
Arrived on call for complaint of range loosing gas supply when power outage. Called tech line and they had me check to see if when power was resumed would gas leak if knob not shut off. The conclusion of test shows that when power is resumed the gas still will not flow until the start button on control is pressed. Range is operating properly the safety shut off working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Georgetown, TX 78628
Jonathan
Job Details: 10/26/2021
Arrived on site for refrigerator making loud noises. Inspected unit and work area. Found deep base vibration coming from unit. Found evaporator fan vibration coming from housing. Corrected housing and added sound pads to cover . Assembled unit and found vibration from condenser and condenser fan . Will need to replace fan and add sound pads to condenser. ; ordrng 4 4318168 (sealer-thrm)s
We serviced a
WHIRLPOOL VENTHOOD
Model UXD8630DYS5
Near Dripping Springs, TX 78620
Robert
Job Details: 10/26/2021
Arrived on call for complaint of down draft not rising to full level before stopping. Found that you also need to hold button to get it to full level for fan to work. Will need motor assembly with switches. ; ordrng 1 W11187731 (Motor assembly)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GD25DIXHS00
Near Austin, TX 78739
Luis
Job Details: 10/26/2021
"Arrived on site for cooling issue. Found unit not running,hit upper control box unit powered on diagnosed a defective thermostat,replaced thermostat unit powered on.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Leander, TX 78641
Kayman
Job Details: 10/26/2021
"Arrived onsite for refrigerator not cooling in the RC and not producing ice. Upon inspection I found the RC at 58 and the FC at 8 degrees. I found some ice in the bin. I found the RC evaporator cover covered in a wall of frost. I also found the water/ice type section on the UI dimmed. I ran test 6 and 38. The defrost heater came on as designed in the FC.to return and replace the UI, RC evap fan and thermistor harness as well as clear the drain and add shims to the drain pan. Office to R/S due to part availability. ; ordrng 1 W10789393 (UI) and 3 SHIMS (SHIMS)s"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Austin, TX 78702
Scott
Job Details: 10/26/2021
"Arrived on site , replaced drain pump and door panel . Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Round Rock, TX 78665
Jimmy J.
Job Details: 10/26/2021
Arrived on site for Upper Rack Concerns - Dishwasher. Installed both stops the removed adjusters and installed adjuster kit. Dishwasher rack now rolls in and out as designed without issue. Ran diagnostics and no error codes came on. No leaks detected. Job completed.
We serviced a
AMANA DISHWASHER
Model ADB1400AGW3
Near Austin, TX 78747
Jacob
Job Details: 10/26/2021
"Arrived onsite for unit not drying dishes. Looked at the unit and put unit in automatic diagnostics and unit passed with no issues. Let customer know to use jet dry to help dry the dishes better and the unit will not dry as good because of the plastic tub, also to use the pods to wash dishes. No issues at this time. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS00
Near The Hills, TX 78738
Robert
Job Details: 10/26/2021
Arrived on call for complaint of clump of frozen ice in bin. Replaced icemaker and test
We serviced a
KITCHENAID REFRIGERATOR
Model KSSS48QMX01
Near Round Rock, TX 78681
David S
Job Details: 10/26/2021
"Arrived on site for sealed system repair. I replaced the compressor, evaporator, heat exchanger, Uv dryer, access valve and the ice maker. I pulled a vacuum on the sealed system and found it holding. I tested the ice maker and found the new one working. I found pressures at 1 low and 145 high. Customer stated the door gas,eta and damaged. I inspected the unit door gaskets and found them damaged.The office will reschedule when we have an eta on parts. ; ordrng 1 WP2266903 (Rc gasket door) and 1 WP2266901 (Fc gasket)"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Austin, TX 78728
Taylor M
Job Details: 10/26/2021
"Arrived on site to replace previously diagnosed console, I gained access to the unit and removed the console and replaced it, the unit is now operating properly as designed, I informed the customer that he will need to reconnect to wifi and offered the WiFi connect team, job complete."
We serviced a
WHIRLPOOL DRYER
Model WED7000DW2
Near San Marcos, TX 78666
Andrew
Job Details: 10/26/2021
"Arrived on site to test unit for dryer not drying properly, test tested unit found broken belt, need belt and idler to fix issue, office to reschedule ; ordrng 1 W11025122 (Belt) and 1 WP691366 (Idler pulley)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Georgetown, TX 78633
Jonathan
Job Details: 10/26/2021
"Arrived on site for dishwasher top rack falling down. Inspected unit and work area. Found adjuster broken. Found bottom rack intact. Will need to replace adjuster with kit. Removed broken adjuster and installed kit. Reinstalled rack and test rack operation. Per diagnostics mode and monitored test cycle. All tested good, no water leaks detected during service.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Round Rock, TX 78664
Jimmy J.
Job Details: 10/26/2021
"Arrived on site to install previously diagnosed parts. Went to remove hose from valve and the knob to turn off cold water was missing. Hot water valve has the knob but no water is plumbed to this hot water valve. I was able to use my pliers to turn the cold water stem to the off position. Unfortunately, when I went to remove the hose water was still spraying out of the washers cold water valve end of the hose. Tried using pliers to turn the cold water stem the opposite direction and more water sprayed out. Even with the stem turned to the off position water still comes out of the wall. Explained to customer that the valve was not turning off and until they had a plumber come out to fix it we wouldnt be able to repair and replace the valve. Customer stated the washer has been working great since my last visit when the lid latch was replaced. She may or may not call us back to repair the valve. Again, at the current time and since my last visit the washer is working as designed. Removed damaged bezel and installed new bezel. Customer knows only cold water will allow the washer to run correctly. Job completed."
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Pflugerville, TX 78660
Wesley
Job Details: 10/26/2021
Arrived onsite and found unit power harness shorted and harness grounded. Customer supplying new power cord and will return with needed power block to repair. L1 burnt at power block. ; ordrng 1 WP3397659 (Block)
We serviced a
JENN-AIR COOKTOP
Model JGD3430GB00
Near Austin, TX 78731
David
Job Details: 10/26/2021
Arrived on site to diagnose cooktop not lighting the rear right burner. Ran unit and saw no spark at all on that burner. Removed cooktop cover and checked wiring. Found the igniter wire for that burner had been run under the cover for the spark module and it was cutting into it and causing it to arc on the cover. Moved wire and insulated. Reassembled and retested. Verified unit working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Pflugerville, TX 78660
Wesley
Job Details: 10/26/2021
Arrived onsite and found unit had been completely defrosted and dried out perfectly. Disassembled and replaced the evap harness and fan assembly. Shimmed the drip pan and replaced the evap cover. Reassembled and tested unit. Operating as designed at time of completion. Advised customer on repair. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near Georgetown, TX 78633
Jonathan
Job Details: 10/26/2021
"Arrived on site for refrigerator million not making contact with pivot block. Inspected unit and work area. Found right rear side lower. Added Whirlpool shim to correct. Tested door operation and found making contact. Leveled leveling feet to level doors. Tighter freezer door handle. All tested good, no water leaks detected during service."
We serviced a
WHIRLPOOL FREEZER
Model WZF79R20DW03
Near Georgetown, TX 78633
Jonathan
Job Details: 10/26/2021
Arrived on site for freezer that had stop freezing. At time of arrival unit was running and temperature was good. While measuring temperature unit went in to defrost mode. Gained access to evaporator and monitored defrost operation and found fully defrosted before going back to cooling. Spoke with customer on possible causes of intermittent cooling. All tested good at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF993FIFM00
Near Cedar Park, TX 78613
David S
Job Details: 10/26/2021
Arrived on site for fridge no cool. I inspected the unit and work area. I powered the unit on and found the compressor not coming on. I put the unit in to diagnostics mode. I tested all fans and thermistors. Everything activated and worked as designed. I am ordering a sealed system repair. It is covered under extended warranty. The office will reschedule when we have eta on the parts.; ordrng 1 W10865322 (Rc evaporator) and 1 W11035643 (Fc evaporator) and 1 W10903340 (Compressor) and 1 Non-Uvdrier and 1 W11548259 (Condenser) and 1 Oillessgauhes (Oilless gauges) and 1 Sealedsystem (Sealed system)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Andice, TX 78628
Lou
Job Details: 10/26/2021
"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I found the ice maker had stopped during harvest. I turned the IM off at the switch and turned it back on and nothing happened. I pressed the reset button for 5 seconds and again it failed. I placed the unit in diagnostics and tested the ice maker and it failed. I found the ice maker thermistor open/out fo range. I am ordering the ice maker assembly and office to schedule return service due to the availability of the part.rdrng 1 W11284458 (Ice maker)"
We serviced a
MAYTAG WASHER
Model MVWB765FW4
Near Austin, TX 78759
David
Job Details: 10/26/2021
"Arrived on site to diagnose washer that had thrown an OFB error. Ran codes and found F0E5 off balance error. Ran unit and didnt see any nasty vibration. Checked under unit and found gearcase oil all over the rotor. Ordering gearcase, rotor slider and clutch in case any damage is done by gearcase oil. Office to schedule when we can get all parts for this job and range. ; ordrng 1 W11393685 (Gearcase) and 1 W10734521 (Slider) and 1 W10754448 (Clutch) and 1 W11260238 (Rotor)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78750
David
Job Details: 10/26/2021
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Austin, TX 78727
David
Job Details: 10/26/2021
"Arrived on site to diagnose dryer that is not drying clothes. On arrival customer told me their clothes are still wet after a 70 min timed cycle. Ran unit and found it is heating as designed, but no ventilation is present. Unit is actually blowing out the lint screen. Advised customer contact dryer vent wizard to have vents cleaned. Unit is working as designed, just needs venting resolved. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Georgetown, TX 78628
Jonathan
Job Details: 10/26/2021
"Arrived on site to install previous diagnosed parts. Removed ice maker assembly and installed updated adapter. Assembled ice maker housing. Removed failed ice chute and installed new. Tested operation. All tested good, no water leaks detected during service."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Granger, TX 76530
Tommy
Job Details: 10/26/2021
Arrived onsite for dishwasher previously diagnosed parts. Found unit incorrect harness ordered unit jumper required. Ordering office to reschedule upon arrival of part.; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM01
Near Austin, TX 78703
Luis
Job Details: 10/26/2021
"Arrived on site for no ice. Ran diagnostics,ice bucket test passed,ran icemaker thermistor test passed,ran harvest test passed,ran fill test passed. Removed bottom kickplate hard bend on wire harness no visible broken wires,ran fill test heater 14vdc from ui and heater ohmed to 132. Per service pointer recommendation is to replace ui.
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Pflugerville, TX 78660
Wesley
Job Details: 10/26/2021
Spoke with customer through door bell. No one available during service window. However after hard reset the unit is now operating as designed. Ad used customer to call back in event of repeat failure.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Austin, TX 78746
Luis
Job Details: 10/26/2021
Arrived on site. Unit not maintaining freezer temperature correctly will need control kit.; ordrng 1 W11533213 (Control kit)
We serviced a
WHIRLPOOL OVEN
Model WGG745S0FS02
Near Georgetown, TX 78628
Lou
Job Details: 10/26/2021
"Arrived on site to inspect range ovens not heating. Upon further inspection, I tested the upper and lower ovens on bake and neither ignitor illuminated. I tested the upper oven broil and it operated as designed. I removed and replaced the lower oven bake ignitor and tested and unit is operating as designed. I am ordering the upper oven bake ignitor and scheduled return service. No gas leaks detected during service.; ordrng 1 WP7432P143-60 (Bake ignitor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI15NDXZB1
Near Austin, TX 78746
Luis
Job Details: 10/26/2021
"Arrived on site for no ice. Removed top cover found multiple slabs of ice on cutter grid,cutter grid not cutting ice,checked voltage at harness good,ohmed grid cutter diagnosed a defective cutter grid. Installed a new cutter grid,new grid getting hot to the touch."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Hutto, TX 78634
Jimmy J.
Job Details: 10/26/2021
"Arrived on site for Dishes Not Drying - Dishwasher. Placed in diagnostics and no error codes came on. Ran through diagnostics cycle and water filled, wash arms sprayed, diverter turned, and drain pump removed water. Once drain pump turned off I opened the door and water was sizzling across the heating element. Dishwasher running as designed. Customer is using rinse aid. Customer has a water softener so we turned the rinse aid dial down to 1 1/2 instead of 3. I noticed a good amount of suds inside the dishwasher once diagnostics had completed. With the dial turned down on the rinse aid dispenser the suds should subside. Explained to customer that plastic dish ware in most cases will need to be hand dried. He showed me a picture he took previously of the wet items after the dishwasher had completed a cycle and the items were all plastic. Explained the importance of keeping bowls and concave glasses at an angle on racks to prevent water from pooling and leaving water in these concave areas where water cant slide out. Customer was very responsive and understood how the dishwasher works with rinse aid and plastics. No leaks detected. Job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS02
Near Austin, TX 78757
Matthew
Job Details: 10/26/2021
Arrived onsite for refrigerator section not cooling properly. Coolest at bottom of cabinet and warmer up each level. Ran test and isolated fans. In diagnostics mode passed but would not energize in normal operation. Called tech line for assistance. Explained situation and test run and tech recommended replacing RC evaporator cover with fan and thermistor assembly. SR7732079595.Installed evaporator cover assembly and tested. Unit is functioning properly. Notified customer to wait for temps to stabilize before loading approximately 24 hrs. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW7040DW0
Near Round Rock, TX 78681
David S
Job Details: 10/26/2021
"Arrived on site for washer not working. I inspected the unit and work area. I found error codes f8e6 water hazard, f931 long drain, f53e lid will not unlock, I tried to run the unit through a diagnostics cycle and the unit would not respond. I swapped in a new control and tested the unit I found the drain pump receiving power but not rotating. I quoted customer for control and drain pump. I installed the drain pump. I calibrated the unit and ran it through a diagnostics cycle. The unit is working as designed, job complete
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Pflugerville, TX 78660
Wesley
Job Details: 10/26/2021
Arrived onsite and installed new harness and vent per last tech diagnosis. Was able to repair block with screw from truck stock. Unit is now operating as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS2
Near Driftwood, TX 78619
Robert
Job Details: 10/26/2021
Arrived on call to replace previous diagnosed part. After replacing the optical sensor test washer for leaks.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS0
Near Austin, TX 78724
Scott
Job Details: 10/26/2021
"Arrived on site for range flashing error codes . Ran diagnostics got control error code . Harness is in good condition, all connections on control are good . Ordering control. Call to set return. ; ordrng 1 W11567368 (Control)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Taylor, TX 76574
Wesley
Job Details: 10/26/2021
Arrived onsite and found belt slipping and squealing. Replaced cam and belt. Unit is now operating as designed. All checks good. Unit is now operating properly.
We serviced a
WHIRLPOOL MICROWAVE
Model WRF555SDFZ05
Near Bee Cave, TX 78738
Brandon
Job Details: 10/26/2021
"Arrived on site for customer complaint of water not working, I removed filter, inserted bypass, and unit tested good, found failed filter head. I replaced filter head, inserted filter, unit tested good.
We serviced a
MAYTAG RANGE
Model MER8700DS1
Near Austin, TX 78749
Leonardo
Job Details: 10/26/2021
"Arrived on site to replace wiring harness. Replaced wiring harness. Tested unit by turning elements on and, all elements test good.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS0
Near Austin, TX 78752
Scott
Job Details: 10/26/2021
"Arrived on site ,replaced oven igniter . Ran couple heating cycles . All checked normal. No gas leaks detected at time of service.Job complete ."
We serviced a
AMANA WASHER
Model NTW4650YQ0
Near Leander, TX 78641
Kayman
Job Details: 10/26/2021
Arrived onsite for washer not spinning clothes out. Upon inspection I found failed suspension. I explained we would need to replace the suspension before further diagnosing. The customer agreed so I accessed the tub and ring. I found the tub and tub ring both badly damaged and would need to be replaced.
We serviced a
MAYTAG WASHER
Model MHW8630HC3
Near Austin, TX 78731
David
Job Details: 10/26/2021
"Arrived on site to diagnose washer with a no drain condition. On arrival customer had advised me that they have had 2 loads that did drain, but clothes were still wet. Once on towels, and once a very small quick wash. Checked for error codes but saw 0 codes present. Ran unit on high speed spin and verified no wobble or noise present. Checked suspension and found no damaged or broken shocks or springs. Advised to make sure unit does not end up overloaded or off balance, or it will cause it to stop. Drain and spin has been successful when unit stopped. Advised on proper loading. No failures verified. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Round Rock, TX 78665
Jimmy J.
Job Details: 10/26/2021
"Arrived on site for Washer not cleaning. Placed in diagnostics and motor fault came on. Only other fault code was over sudsing. Removed dust cover and found actuator was not engaged into splutch. Used zip tie to temporarily secure actuator into splutch so the customer can use the washer until we return. Cleared error codes. Tested washer and it filled, spun, agitated and then drained as designed. ; ordrng 1 W10913953 (Actuator)"
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW4
Near Austin, TX 78748
Jacob
Job Details: 10/26/2021
Arrived onsite for the lid not closing correctly. Looked at the unit and found that the lid had broken on the left side at the hinge and screws are missing. Ordered parts. Office to reschedule ; ordrng 1 REQUEST (AUTHORIZATION ) and 2 W10339706 (screw)s and 1 W11259006 (lid)
We serviced a
WHIRLPOOL OVEN
Model KOCE507ESS11
Near Austin, TX 78752
Matthew
Job Details: 10/26/2021
Arrived onsite for potential safety issues. Customer complained that unit was smoking when turned on. Customer stated that breaker was also tripping. Upon arrival breaker was turned off. Flipped breaker and unit powered on. Tested unit to 350 degrees and completed preheat without issues. What customer was experiencing was the oils on the element burning off. Left unit on
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM
Near Dripping Springs, TX 78620
Robert
Job Details: 10/26/2021
Arrived on call for complaint of white bands found on bottom of tub after load. Confirm the bands look like shipping bands that were not removed from installation. Removed bands and ran diagnostics. All functions working properly. No leaks detected at time of service.
We serviced a
GE REFRIGERATOR
Model ZIPS360NHS
Near Seguin, TX 78155
Noah D
Job Details: 10/26/2021
"Arrived on site to inspect unit for not making ice, upon inspection found the unit was making ice but not making enough, I lowered the temps on freezer and instructed customer to watch, also instructed customer to replace filter. Complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Leander, TX 78641
Kayman
Job Details: 10/26/2021
Arrived onsite for dishwasher not dissolving soap pods. Upon inspection I found no error codes stored in the system. I let diag run and found no water entering. I found the water was turned off under the sink. I turned water on and continued testing. The unit ran through as designed. No leaks detected during time of service. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SKZ0
Near Austin, TX 78739
Robert
Job Details: 10/26/2021
Arrived on call to replace previous diagnosed part. After replacing sump customer said he would reinstall dishwasher.
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Jarrell, TX 76537
Tommy
Job Details: 10/26/2021
Arrived onsite for dryer not operating upon arrival found outlet completely dead. Spoke with customer on need for electrician job Completed.
We serviced a
WHIRLPOOL VENTHOOD
Model WVU37UC6FS1
Near Dripping Springs, TX 78620
Robert
Job Details: 10/26/2021
Arrived on call for complaint of tripping breaker when fan is turned on. Confirm the lights working properly but breaker tripping when fan selected. Tried to get amps but lost power too fast. Removed all covers and found no wire damage will come back with motor and control. ; ordrng 1 W11100652 (Control) and 1 W11100651 (Fan motor)
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near Austin, TX 78741
Kevin
Job Details: 10/26/2021
"Arrived on site and arrived on site and inspected unit for losing temperature. Found igniter starting for preheat, but not reigniting once at temperature. Replaced with new igniter. Tested unit, unit tested good, job complete."
We serviced a
GE REFRIGERATOR
Model PFE28PSKKSS
Near Briarcliff, TX 78669
Brandon
Job Details: 10/26/2021
"Arrived on site for customer complaint of k cup leaking, found leak coming from heater assembly and hose, ordering parts. ; ordrng 1 WR60X34049 (Heater assembly) and 1 WR02X34048 (Hose)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM11
Near Buda, TX 78610
Kevin
Job Details: 10/26/2021
"Arrived on site and tested unit for not cooling properly. Took temperature inside both the freezer and fresh food compartments. Freezer temperature at 14 degrees, refrigerator temperature at 39 degrees. Found even frost pattern, took one picture. If issue continues, thermistor may need to be replaced as well as control board.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSCS25FTMS00
Near Austin, TX 78737
Luis
Job Details: 10/26/2021
"Arrived on site. Installed new control display not powering on diagnosed a defective control,ordering a new control please set up as soon as possible. ; ordrng 1 W10823803 (Control)"
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GL0
Near Leander, TX 78641
Kayman
Job Details: 10/26/2021
"Arrived onsite to install previously diagnosed parts. I installed the main control, console, cabinet seal and OWI sensor. I tested the unit In diagnostics no error codes and the unit is working as designed with no leaks detected. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW1
Near Austin, TX 78705
Jacob
Job Details: 10/26/2021
Arrived onsite for unit not draining. Tested the unit and noticed that the water would not drain fast enough. Upon further inspection. Found that the drain pump was clogged. Removed clog. Tested the unit. Unit tested good. No leaks at this time. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED560LHW1
Near Austin, TX 78705
Jacob
Job Details: 10/26/2021
Arrived onsite for unit making noise during operation. Heard noise as soon as unit turned on. Upon further inspection. Found that the blower wheel needs to be replaced. Office to reschedule ; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model CHW9160GW0
Near Austin, TX 78758
Matthew
Job Details: 10/26/2021
Arrived onsite for display not functioning. Upon arrival tested unit and display was blank. Disassembled unit to access control. Found control was faulty and caused display not to function. W11113911 and W11229665.
We serviced a
MAYTAG WASHER
Model MLE22PRAYW0
Near Austin, TX 78758
Matthew
Job Details: 10/26/2021
"Arrived onsite for stacked unit with F73 UI error code. Removed UI cover for inspection and found inspected connector Wc3 grey, Wb3 blue wire harness. Per tech sheet could potentially be a bad UI control. Found wc3 connector clip on board broken and not making good contact. Adjusted connector and manually secured. Ran test and was functioning correctly. Due to broken connector clip if symptoms persist unit will need UI board replaced. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near San Marcos, TX 78666
Andrew
Job Details: 10/26/2021
"Arrived on site to replace ACU from previous diagnosis. Replaced ACU, tested unit, unit working as designed. No leaks detected. If issues persist or future service required for unit, will need two man, 2hrs and ensure customer is aware we would not be responsible to hook dryer vent back up as not enough room and not enough vent hose present. Dryer vent was attached to unit and pulled from exterior and cut to size for flapper door maybe about 12 inches of vent present and virtually impossible to hook back up without removing flapper from exterior and reaching through from outside. Job complete."
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Leander, TX 78641
Kayman
Job Details: 10/26/2021
Arrived onsite for dryer that wont start. Upon inspection I found F1E1 stored in the fault codes. I confirmed good voltage at the terminal block. I found thermal fuse open. I accessed and replaced the fuse. The unit is running as designed. I tested drum temps and found temps increasing too fast indicting a blocked vent. I went outside and checked what looked like laundry outlets and could not feel or hear any airflow. I advised the customer of my findings but the unit is otherwise working as designed. Job complete.
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Killeen, TX 76542
Tyler
Job Details: 10/26/2021
Arrived on site for walloven (lower half) not going past 100 degrees. Upon arrival confirmed complaint. Found no errors in diagnostics. Upon further disassembly I found bake element ohmed at 19.7 ohms. Found t.o.d. As well as oven sensor within specs as well. Found power lose from ACU to secondary board. Reset power and found proper connection to secondary board but during diagnostics tests the secondary board was failing to send proper voltage to bake element. Will need office to reschedule once availability of boards are known. ; ordrng 1 W11261167 (Main acu) and 1 W11261169 (ACU (lower oven)) and 1 W10859573 (Sensor) and 1 WP4449751 (Tod)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near New Braunfels, TX 78130
Andrew
Job Details: 10/26/2021
"Arrived on site to test unit for loose hinges and cracked UI, tested unit found mounting clip were not attached to unit, and found slight scratch on top right corner, attached mounting clips properly, advised customer that scratch did not effect function of unit and needs to contact customer service, ran diagnostics all functions running properly, no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near Temple, TX 76502
Tali W
Job Details: 10/26/2021
"On site to install previously diagnosed part. Replaced RC damper. In diagnostics, tested damper motor, and it is functioning as designed. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Georgetown, TX 78626
Tommy
Job Details: 10/26/2021
Arrived onsite for dishwasher not drying. Upon arrival found unit had no rinse aid. Spoke with customer on importance of rinse aid for drying effectively. Tested unit operation and found it to be operating as designed. Job Completed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Leander, TX 78641
Kayman
Job Details: 10/26/2021
Arrived onsite for dishwasher with heater busted according to inspector. Upon inspection I found no error codes stored. I ran diagnostics and it ran through as designed with no issues. I found the heater reached 8 amps and declined as designed during heat. The customer had concerns with rust on the element. I explained to him the elements are constantly covered with water so some discoloration is normal. The unit is working as designed at this time. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Spicewood, TX 78669
Brandon
Job Details: 10/26/2021
"Arrived on site to repair defrost issue, found failed control board, I replaced control, unit tested good."
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW2
Near Waco, TX 76704
Jonathan
Job Details: 10/26/2021
"Arrived on site for a washing machine that?s not starting cycles. Inspected unit and work area. Confirm the customers complaint in around the unit through diagnostics. Found an F8 E1 (low/no water detected) error code. Tested the valves and found the valves buzzing but not pulling in water. Checked the wall and found the valves turned off to the unit. Tested both valves and found the hot water valve barely pulling in any water. Advise customer of it shoe and charge the customer for the diagnostic fee. The customer then decided that she wanted to get a quote for the valve replacement due to having paid for a diagnostic fee. Use the truck stock valve on the unit for the replacement and tested the unit. .; used 1 W11210459 (VALVE) from stock"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near New Braunfels, TX 78130
Noah D
Job Details: 10/26/2021
"Arrived on site to inspect unit for not filling normally, upon inspection found the unit was working normally but the hot water was disconnected causing the full code, changed to tap cold and tested. Drain worked normally and instructed customer to not use extra power due to the reduced water. Complete"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Kingsland, TX 78639
Cliff
Job Details: 10/26/2021
Arrived on site to diagnose a dryer that is not drying properly. Found clogged external venting preventing proper airflow through unit. Advised homeowner on findings and venting issue will need to be addressed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near New Braunfels, TX 78132
Andrew
Job Details: 10/26/2021
"Arrived on site to test unit for ice build up on RC Evap, tested unit found drip pan extremely bowed in center, and evap thermistor in wrong location, defrosted evap, replaced drip pan and evap fan with thermistors, installed caulking bead around evap housing, put unit into basic defrost, tested unit unit working properly, no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM01
Near Bluffton, TX 78607
Cliff
Job Details: 10/26/2021
"Arrived on site to diagnose a refrigerator that is not producing ice. Found fc door wiring harness has multiple broken wires and door will need to be replaced to complete repairs. Autho is needed to proceed with part order.; ordrng 1 LW10691266 (Door fc) and 1 Authoneeded (Autho needed), states that autho needed"
We serviced a
WHIRLPOOL RANGE
Model WFG515S0EW1
Near Belton, TX 76513
Tyler
Job Details: 10/26/2021
Arrived on site for range needing front left burner and cap. Upon arrival I confirmed prior complaint assembled unit with new parts that were diagnosed reassembled and tested the unit and found no signs of gas leak and unit now lighting as designed showed homeowner repair progress and they were happy with completion
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ
Near Kyle, TX 78640
Leonardo
Job Details: 10/26/2021
Arrived on site to replace door bottom seal. Replaced door bottom seal and tested unit for leaks. No leaks at this time. Unit tested good. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHB02
Near New Braunfels, TX 78130
Noah D
Job Details: 10/26/2021
Arrived on site to inspect unit for not draining from Evap. Upon inspection found the drain tube was closed off under unit. Removed tubing and checked cab tube and found it collapsed. S
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Austin, TX 78723
Scott
Job Details: 10/26/2021
Arrived on site for washer not agitating found actuator failed . Replaced actuator . Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete .
We serviced a
MAYTAG DRYER
Model MDE7400AYW
Near Killeen, TX 76542
Tali W
Job Details: 10/26/2021
"On site to install previously diagnosed parts. Replaced belt, pulley, rollers, glides, and felt. Reassembled and tested. Unit now functioning as designed. Informed customer to have dryer vent cleaning service performed to prevent airflow issues and poor performance. Customer stated that the vent goes under, through foundation and has a crack causing ground water to partially restrict airflow. They are aware of potential issues and are planning to re-route venting. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near New Braunfels, TX 78132
Noah D
Job Details: 10/26/2021
"Arrived on site to inspect unit for not making ice, upon inspection found the fill tube full of ice and the heater wires damaged, ordering new fill tube and heater assembly to fix issue. Office to reschedule ; ordrng 1 W11401681 (Tube)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM3
Near Georgetown, TX 78628
Lou
Job Details: 10/26/2021
"Arrived on site to inspect dishwasher error codes. Upon further inspection, I found the control panel display showing F2E2-UI lost communication with main control. I cycled the power to the unit and attempted to place in diagnostics and it failed. I removed the outer door panel and disconnected the UI from the main control and closed the door and the drain pump came on telling me the main control is good. When I went to replace the control panel, as shown in the parts breakdown, I found the part I have did not include the UI. I advised the customer of my findings. I am ordering the UI and office to schedule return service due to the availability of the part. No water leaks observed during service.; ordrng 1 W10918484 (UI)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Hutto, TX 78634
Jimmy J.
Job Details: 10/26/2021
"Arrived on site for Refrigerator will not get to refrigeration temperature. It is staying at 55? even with trying to adjust it. Same problem I had before. Placed in diagnostics and defrost heater sensor is showing open. Tested defrost heater in diagnostics and thermistors at the board and got strange reading for defrost heater. Thermistors read good. We will return with the main board, evaporator thermistor, and UI to complete the repair. We will also inspect the heater connector to ensure it is getting a good connection. When I tried placing the fridge in a forced defrost the heater wasnt coming on. Once all three parts are installed the fridge should start kicking on the defrost heater to allow the fridge to cool as designed. ;