We serviced a
WHIRLPOOL OVEN
Model KOSE500ESS05
Near Georgetown, TX 78633
David Z
Job Details: 08/18/2022
"Arrived on site to diagnose oven door that was not opening at all. Found unit power completely dead, and this happened after running self clean cycle. Was able to get door open and confirm thermal fuse was failed/open. Replaced thermal fuse and verified unit working as designed. Ran fan and found no issues with fan. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM
Near Austin, TX 78738
Leonardo
Job Details: 08/18/2022
Arrived on site to relace upper and lower racks. Replaced both test unit and unit test good job complete.
We serviced a
MAYTAG WASHER
Model MVW6230HC2
Near Pflugerville, TX 78660
Cliff
Job Details: 08/18/2022
Arrived on site to diagnose a washer that is making unusual noise. Found belt slipping on cam causing sqealing noise. Replaced belt and cam and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Mart, TX 76664
Jonathan M
Job Details: 08/18/2022
Arrived on site for a dishwasher that has a special project to replace the heater. Inspected unit and work area. Confirmed that the unit was within the model and serial range of the special service pointer. Replaced the heater and tested the unit. The unit ran as designed with no leaks present during operation. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GX5FHDXVB01
Near Round Rock, TX 78665
Paul
Job Details: 08/18/2022
"JM: Arrived onsite to inspect refrigerator not making ice. I ran a temperature test. FC -2F?. I found that the ice maker harness was unplugged. It must have gotten unplugged during installation. I plugged the ice maker back in and the unit began operating as designed. Operational test good, no leaks observed during service. Call complete."
We serviced a
WHIRLPOOL COOKTOP
Model KCED606GBL01
Near Burnet, TX 78611
Vincent
Job Details: 08/18/2022
"Arrived on site to install parts previously diagnosed, installed all parts. Job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HB5
Near New Braunfels, TX 78130
Andrew
Job Details: 08/18/2022
Arrived on site to install previously diagnosed damper. Installed damper and verified damper opening and nothing restricting it. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78731
Matthew
Job Details: 08/18/2022
Arrived onsite to replace previously diagnosed parts. Replaced sump and motor assembly and OWI. Tested unit and unit is functioning properly. No issues through diagnostics testing or normal load. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model MDB9959SKZ0
Near Austin, TX 78739
Leonardo
Job Details: 08/18/2022
Arrived on site to replace control board and ui. Replaced both parts test unit and unit test good job complete.
We serviced a
AMANA DISHWASHER
Model WDF330PAHW4
Near Fort Hood, TX 76544
Tyler
Job Details: 08/18/2022
Arrived on site for dishwasher not turning on. Upon arrival confirmed issue. Found no errors. After further testing I found door switch stuck thinking door was open. Was able to repair switch then reass and test unit. Found unit functioning as designed with no failures. Call complete
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Hutto, TX 78634
Cliff
Job Details: 08/18/2022
Arrived on site to install updated heater for dishwasher. Replaced element and tested unit. Found all is functioning properly at this time.
We serviced a
WHIRLPOOL RANGE
Model KCGC506JSS00
Near Kingsland, TX 78639
Vincent
Job Details: 08/18/2022
"Arrived on site for range, inspected unit and work area. Tested unit and found LF burner not igniting correctly. Fount that the burner head gasket that separates the simmer from the large flame was missing. Replaced the burner head and tested good. Unit is now operating as designed. No leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near Elgin, TX 78621
Joe Z
Job Details: 08/18/2022
Arrived onsite for Ice maker missing. When we spoke to builder they mentioned that due to shortage of supply Whirlpool didn't deliver and they will deliver later when supplies are back. Installed ice maker and test unit. Unit is operating as designed. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS
Near Round Rock, TX 78665
Wesley
Job Details: 08/18/2022
Arrived onsite and repaired the washer by replacing the sump and motor. Unit is now operating as designed. All checks good. Advised customer on repair. Unit is now operating as designed.
We serviced a
WHIRLPOOL RANGE
Model RF302BXGQ0
Near Killeen, TX 76543
Tyler
Job Details: 08/18/2022
"Arrived on site for front left burner not functioning. Upon arrival confirmed issue and found receptacle head blown as well as ruining the element in the process. Replace front left receptacle and burner and found unit functioning as design, complete"
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Austin, TX 78744
Kevin
Job Details: 08/18/2022
"Arrived on site and found connection to heating element is loose, after resetting it dryer is operating properly, no further repair is needed at this time. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Austin, TX 78723
Scott
Job Details: 08/18/2022
"Arrived on site ,replaced fresh food led light . Unit is performing normally. No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL RANGE
Model KFGC506JSS01
Near Austin, TX 78738
Leonardo
Job Details: 08/18/2022
Arrived on site to test unit for left front burner not igniting. Test unit and found burner cap not correct. Secured correct burner cap to burner test unit and unit test good job complete.
We serviced a
MAYTAG DRYER
Model MEDC465HW0?
Near Killeen, TX 76549
Tyler
Job Details: 08/18/2022
Arrived on site for dryer not heating upon arrival conf8rmed issue. Upon further testing I found cutoff broken and element coils bowing/sagging. Replaced both parts. Found dryer could heat as designed but found clog in venting of home with vent tester. Informed customer they would need a proper dvc done prior to using dryer. Unit is functioning as designed. Call complete
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Liberty Hill, TX 78642
Vincent
Job Details: 08/18/2022
"Arrived on site for washer, inspected unit and work area. Tested unit and found low water pressure on the cold side. Removed water hose on the wall valve and found the screen clogged. Explained to CX that those screens need to stay clean to have good water pressure. Tested unit and its operating as designed. No leaks observed during service. Job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Austin, TX 78736
Leonardo
Job Details: 08/18/2022
Arrived on site to test unit for unit not draining. Test unit and found drain pump disconnected. Secured connection test unit and unit test good job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Austin, TX 78754
Scott
Job Details: 08/18/2022
"Ride down site over the range fented making noise when fan is on . Found construction debris in blower housing . Removed debris, fan is normal sounding now and venting properly . No other issues found. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Austin, TX 78747
Kevin
Job Details: 08/18/2022
"Arrived on site and found water filter is jammed, filter housing will not disengage. Replaced filter housing and customer has a new water filter already on hand. Refrigerator is now dispensing water properly, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Cedar Park, TX 78613
Wesley
Job Details: 08/18/2022
Arrived onsite and found installation failure which resulted latch strike bending. Repaired installation and latch. Unit is now operating as designed. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Round Rock, TX 78681
Wesley
Job Details: 08/18/2022
Arrived onsite and found no cool issue caused by locked compressor. Compressor will need to be replaced to repair. Advised customer on wait time for parts and scheduling. ; ordrng 1 R600a (R600a)
We serviced a
WHIRLPOOL OVEN
Model KEBC107KSS04
Near Austin, TX 78734
Leonardo
Job Details: 08/18/2022
Arrived on site to test unit for unit not heating. Test unit and found and tod. Ordering new tod ; ordrng 1 WP9759242 (Tod)
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW0
Near Pflugerville, TX 78660
Scott
Job Details: 08/18/2022
Arrived on site for washer not draining and leaving load wet . Found slider ring out of position . Also gear case is leaking oil ; ordrng 1 W11393685 (Gearcase)
We serviced a
WHIRLPOOL WASHER
Model MHW8630HW1
Near Austin, TX 78757
Paul
Job Details: 08/18/2022
"(JM) Arrived onsite to inspect washer not draining excess water at the end of a cycle. I entered diagnostics and found error codes F8E1, F5E2, F0E2, F1E1, F5E3. I entered the service test mode and ran a test cycle. The drain pump turned on and drained the tub as designed. The water valves filled as designed. However, at the end of the test cycle the unit was still filled with water. I manually tested the the drain pump outside of the diagnostic test cycle and it is working as designed. Unit will need a new control board and I advised the CX to purchase a surge protector. I may also need to replace the water valve, but I need to rule out the board first. Ordering W11448786 (electric control). Office to RS.; ordrng 1 W11448786 (CNTRL-ELEC)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDW00
Near Cedar Creek, TX 78612
Joe Z
Job Details: 08/18/2022
"Arrived onsite for Not Cooling. Upon arrival inspected unit and is hot in both boxes. Found compressor turning on then after a few seconds, clicks and shuts off. Compressor Is pulling 12.8 amps. This is a r134a sealed system. Need to order sealed system parts.ordering evaporator, compressor, access valve, and uV drier ; ordrng 1 WPW10507886 (Compressor) and 1 W10836706 (Evaporator) and 1 Wpw10143759 (UV drier) and 1 W11506635 (Access valve)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Harker Heights, TX 76548
Tyler
Job Details: 08/18/2022
Arrived on site for refrigerator not cooling. Upon arrival confirmed issue and found temps around 15/51 (fc/rc). Found all fans and compressor running. Found no defrost issues. I then found fist sized rust hole in liner insulation causing internal cool air to escape to escape
We serviced a
MAYTAG MICROWAVE
Model MMV5220FZ2
Near Austin, TX 78750
David S
Job Details: 08/18/2022
"Arrived on site for micr not working. I inspected the unit and work area.I used my watt meter and tested the unit, I found it pulling less then 5 amps. I removed the unit from the cabinet and tested the magnetron, I found it ohming out correctly. I tested the transformer and found the secondary winding open. I spoke to the customer about what was needed; ordrng 1 W11371718 (Transformer)"
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS00
Near Austin, TX 78738
Justin
Job Details: 08/18/2022
"Arrived on site for an ice machine that was not draining water. Upon arrival the customer stated they thought the external drain pump stopped working, and that the ice machine had leaked all onto the floor. They went out of town and when they came back the ice machine was completely full of water and a very large portion of their floor was covered in water. I put the unit into diagnostics mode and found the valve never energized. I checked voltage going to the valve and found none. This indicates a possibly bad water level sensor or control. I am ordering the recirc pump with the sensor integrated to install, and will order the control too. We will install the pump and test the unit. If the pump does not work then we will install the control. I gained access to the back of the unit and found the water line and drain line leaking. I showed and advised the customer on replacing these. I found the unit still within warranty, for it has a 36 month manufacture warranty. ordrng 1 W11542867 (Recirc Pump) and 1 W11034363 (Control)"
We serviced a
WHIRLPOOL OVEN
Model JJW3830DP02
Near Canyon Lake, TX 78133
Andrey
Job Details: 08/18/2022
"Arrived on site to test unit for F2E1 error code, tested unit found error code present cycled power to unit but error is still present, will need console and control to fix issue due to this unit being a flush mount 2 men will be required for this job to prevent ant potential damage to cabinets, ordrng 1 W11232121 (Console)"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Austin, TX 78717
David S
Job Details: 08/18/2022
"Arrived on site for wall oven getting hot on the outside. I spoke to the customer and found out it is the floor next to the oven that is getting hot. The wall oven is installed into a cabinet below a cooktop. I inspected the unit and work area.I found the door hinges in good condition and the gasket it good shape. I put the unit into diagnostics and found no error codes. I tested the blower and found it working as designed. I explained how air flows in this unit. That it pulls air from the top and it blows out the bottom, and that with the oven on and the blower circulating air, the floor will heat up due to the unit venting down towards the floor. There is no way to change the air flow direction. The unit is working as designed. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Bastrop, TX 78602
Joe Z
Job Details: 08/18/2022
Arrived onsite for has a crack on the inner top part of the door. Upon arrival inspected unit and found the console has failed. Need to order console. ; ordrng 1 W11095590 (Console)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ05
Near Austin, TX 78704
Luis
Job Details: 08/18/2022
"Arrived on site. Found unit not powering on,ui unresponsive ui not powering unit on or entering diagnostics,reset power to unit,compressor and fans powered on ui responsive.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Austin, TX 78739
Luis
Job Details: 08/18/2022
Arrived on site for no ice. Ran diagnostics E2 error code ran harvest test passed ran fill test no water removed housing found damaged heater unit will need a new heater and icemaker ; ordrng 1 W11226501 (Heater)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Cedar Park, TX 78613
David S
Job Details: 08/18/2022
Arrived on site for dishwasher flashing and not staying on. I inspected the unit and work area. I powered the unit on and found it flashing and then not responding. I opened the junction box and tested voltage. I found no voltage at the junction. I gained access to the outlet and found no power at the outlet. I checked the breaker and found the breaker not tripped. I switched the dishwasher to the disposal outlet and tested it. It is working as designed. I spoke to the customer about having a electrician come out and inspect the outlet and switch.
We serviced a
KITCHENAID OVEN
Model KOSE500ESS05
Near Austin, TX 78746
Matthew
Job Details: 08/18/2022
Arrived onsite for oven door coming off hinge. Upon arrival inspected unit. Found left hinge came out of receiver. Repositioned hinge. Inserted door and door is now opening and closing properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS00
Near Austin, TX 78744
Kevin
Job Details: 08/18/2022
"Arrived on site and inspected refrigerator and found fresh food evaporator Is frosted over, took one picture. Will need another fan scroll to correct issue. Also found fresh food door gasket Magnetic strip is not making contact with cabinet on the bottom. Took one picture. And sent it to tech line. 7734386939 User interface was already replaced on previous visit due to service pointer W11512766. Techline does not have any further recommendations other than replacing fan strobe and ensuring thermistor is in the correct location. If issue continues door seal maybe the issue and this cannot be corrected.
We serviced a
KITCHENAID RANGE
Model KFGD500EBS05
Near Bertram, TX 78605
Vincent
Job Details: 08/18/2022
"Arrived on site for range, inspected unit and work area. CX complaint was both oven doors rubbing with each other. Removed lower oven door and found frame damage. CX was not able to see it when delivered. I called thechline and spoke to Steve SR#7734390675 and I sent pictures to him and based on what he saw unit is Then he transferred me to 1800-874-4698 and spoke to him Debra SR#7734243137 and they will be contacting CX for further action. O leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GSF26C4EXB02
Near Canyon Lake, TX 78133
Andrey
Job Details: 08/18/2022
"Arrived on site to test unit for not cooling in both compartments, tested unit found unit unplugged plugged unit back in and compressor starts right away, exposed evaporator, unit developed a good frost pattern, customer stated that he did not noticed evaporator frozen over just ice started to melt, ran diagnostics on ice maker to see is a potential water leak could be causing ice to melt, due to unit running good advised customer to monitor unit and when it does stop cooling not to unplug unit and call us back,
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near New Braunfels, TX 78130
Andrew
Job Details: 08/18/2022
"Arrived on site to test unit for leak from under door area. Found in diagnostics lower spray arm not rotating as designed. When in certain positions spray arm is spraying water directly in corners causing water to bypass tub door lip and leak. Replaced spray arm, tested unit, unit working as designed. Recommended replaced middle spray are too.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Briarcliff, TX 78738
Leonardo
Job Details: 08/18/2022
Arrived on site to test unit for unit leaking and drain pump staying on. Test unit and found damaged tub will need to replace tub 2 hour job ; ordrng 1 W11409866 (Tub) and 1 2hours (2 hours)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM11
Near Temple, TX 76502
Gerry C
Job Details: 08/18/2022
"Arrived to inspect no ice. Another servicer had recently replaced the ice maker and I found they did not correctly instal the upper cover and fascia, creating excessive air movement within the low profile ice maker housing. I correctly reassembled the unit and tested the ice maker, ice maker fan, bin level sensor and thermistor. I also tested fill at the end and all operations were present. The FC was 10 and dropping during testing. The unit required chassis squaring and door matching. The CX will contact us if there are further issues. No leaks observed during service.
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW1
Near Austin, TX 78738
Justin
Job Details: 08/18/2022
"Arrived on site for a washing machine getting an LF error and that was not dispensing water properly. I put the unit into diagnostics mode and found stored error codes F3E2 for inlet water temp fault, F0E3 for overload, and F8E1 for long fill. I cleared the error codes. I then ran a diagnostics cycle and found the hot valve not working properly. I found good voltage to it indicating a bad valve. I installed the valve and then test the unit. I found it now working as designed with no leaks observed at the time of service.
We serviced a
UNKNOWN DISHWASHER
Model KUDI02FRSS1
Near Leander, TX 78641
Lou
Job Details: 08/18/2022
"Arrived on site to inspect dishwasher leaking water inside the tub. Upon further inspection, I found the tub full of water and the inlet was leaking into the tub. I found the water line is copper tubing as well. I recommended that the customer have the copper tubing replaced with a braided water hose due to the possibilities of the copper tubing leaking later on. /// to replace it. I am ordering the braided water hose and will return with all prescreened parts. Water left turned on at the customers request as they will turn the drain pump on occasionally to drain any water that leaked in from the valve. ; ordrng 1 TJ10SS72DW (Water hose) and 1 CNOTE (LSO FOR TRAINING)"
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near Seguin, TX 78155
Andrey
Job Details: 08/16/2022
"Arrived on site to test unit for no heat at times, customer stated that unit drying good on timed dry but no on sensor mode, ordering moisture sensors, harness and vent tester,### ; ordrng 2 WP3387223 (Moisture)s and 1 WPW10298258 (Harness) and 1 WPW10106710 (Vent tester)"
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Elgin, TX 78621
Cliff
Job Details: 08/16/2022
Arrived on site to diagnose a range with an oven not heating.
We serviced a
WHIRLPOOL OVEN
Model KEBC208KSS02
Near Taylor, TX 76574
Cliff
Job Details: 08/16/2022
Arrived on site to replace previously ordered parts for oven. Replaced lower blower and tested unit. Found all is functioning properly at this time and upper fan was not needed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Taylor, TX 76574
Cliff
Job Details: 08/16/2022
Arrived on site to diagnose a refrigerator that is not dispensing ice. Found dispenser chute clogged and cleared clog. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Hutto, TX 78634
Cliff
Job Details: 08/16/2022
Arrived on site to diagnose a dryer that is making unusual noise. Found front motor clip not installed properly and rubbing on motor shaft. Installed clip properly and tested unit. Found all is functioning properly at this time.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near Hutto, TX 78634
Cliff
Job Details: 08/16/2022
Arrived on site to diagnose a dryer that was making unusual noise. Customer already had another company correct issue and just wanted unit inspected. Tested all parts and components and found no failures to unit at this time. Advised customer on findings and no further repairs needed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ01
Near Round Rock, TX 78665
Cliff
Job Details: 08/16/2022
Arrived on site to diagnose a refrigerator that is slow to produce ice. Found freezer temps ok and icemaker cycling. Also no water issues found. Did not airflow in unit blocked by items and advised customer on airflow channels for proper operation. No further repairs needed and no leaks were found at time of service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Coupland, TX 78615
Cliff
Job Details: 08/16/2022
Arrived on site to diagnose a dishwasher that was damaged during installation. Found back left cornet of tub cracked and lower rack damaged. Both parts will need to be replaced to complete repairs and office to set return appointment. ; ordrng 1 W11513977 (Tub) and 1 W10161215 (Rack)
We serviced a
MAYTAG RANGE
Model MER8800FZ5
Near Taylor, TX 76574
Cliff
Job Details: 08/16/2022
Arrived on site to diagnose a range that was damaged during installation. Found right side panel damaged and it will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 WPW10162245 (Panel)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS4
Near Jarrell, TX 76537
David Z
Job Details: 08/16/2022
"Arrived on site to diagnose dishwasher with no power at unit, will not start. Examined unit and found good voltage to the unit.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Temple, TX 76502
David Z
Job Details: 08/16/2022
Arrived on site to install new heater per SP W11540964. Installed new element and verified no water leaks or damage present. Call complete.
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Salado, TX 76571
David Z
Job Details: 08/16/2022
"Arrived on site to diagnose dryer that is not fully drying clothes. Ran unit and found it is heating, but not venting. Ran vent tester and found a bad airflow reading from it. Customer advised to have vents cleaned since unit isn't venting. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Jarrell, TX 76537
David Z
Job Details: 08/16/2022
Arrived on site to diagnose refrigerator that was not cooling. On arrival customer told me they had already resolved the issue. Informed them they are out of warranty and to follow up if issue returns. Unit is rental so we would need approval from the landlord. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ
Near Jarrell, TX 76537
David Z
Job Details: 08/16/2022
Arrived on site to install refrigerator door due to dented door from shipping. Used provided door and replaced right side RC door. Unit working as designed. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Jarrell, TX 76537
David Z
Job Details: 08/16/2022
Arrived on site to diagnose range with front left cooktop burner locked to high. Tested burner and on single or dual element it will lock to high and does not cycle. Replaced cracked element and infinite switch. Tested unit and verified its properly cycling. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ01
Near Salado, TX 76571
David Z
Job Details: 08/16/2022
"Arrived on site to diagnose refrigerator not making ice. Customer said they found an E5 error. Checked via diagnostic and also confirmed E5. Checked Temps and found FC at -2, RC at 41. Icebox also at 41. Found temp set to 41. Lowered RC Temps to 37 per recommended, also advised cleaning condenser coil regularly. Tested and found unit does harvest, but slowly. Ordering icemaker to resolve. Office to schedule when we get part. ; ordrng 1 W11294907 (Icemaker)"
We serviced a
WHIRLPOOL VENTHOOD
Model JXD7036YS6
Near Salado, TX 76571
David Z
Job Details: 08/16/2022
"Arrived on site to diagnose vent hood that is not properly shutting down the motor when retracting up and down, also found unit has to have the switch pressed in to go both up and down and lost the auto function. Found the switches / motor cam are not properly making contact when the motor is reaching the correct positions. Replaced all 3 motor related microswitches. Retested unit and found problem is still persisting, indicating some contact/geometry inside the motor assembly isn't making contact. Ordering complete motor assy with switches to resolve. Office to schedule. ; ordrng 1 W11230930 (Control Switch)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM354DSS0
Near Austin, TX 78732
David S
Job Details: 08/16/2022
"Arrived on site for dishwasher not cleaning properly. I inspected the unit and work area. I found F6e1 low no water, f6e4 float switch open. I found the lower spray arm not seated properly onto the outlet cover. I inspected the cover and spray arm I found some of the locking tabs damaged. I reseated the spray arm. I also found the unit not fully installed into the cabinet. I leveled the unit as best as possible. I ran a diagnostics cycle and found the motor working properly. I recommend the customer replace the lower spray arm and outlet cover
We serviced a
WHIRLPOOL OVEN
Model WFG710H0AS0
Near Austin, TX 78726
David S
Job Details: 08/16/2022
Arrived on site for range knobs getting hot to the touch. I inspected the unit and work area. I found the door hinges have lost some tension and are allowing the door to fall open and not hold tension while closed. I installed a new hinges. We leveled the unit properly. We ran a bake and found the knobs heating to around 90 degrees.
We serviced a
KENMORE DRYER
Model 110.795228
Near Austin, TX 78750
David S
Job Details: 08/16/2022
Arrived on site for dryer not heating. I inspected the unit and work area. I tested the unit and found it tumbling but the ignitor not glowing. I gained access to the ignitor and found it in good condition. I gained access to the thermal fuse and found it open. I installed a new fuse. I reassembled the unit and tested it. I found it working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Austin, TX 78726
David S
Job Details: 08/16/2022
"Arrived on site for fridge not making ice or producing water. I found the water line turned off and the inlet valve not seated properly. I reseated the valve and turned the water on. I tested the icemaker and water dispenser. Both are working now. The sound the tenant is hearing is the water valve opening while the ice maker is filling, this noise is usual. The unit is working as designed. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Austin, TX 78750
David S
Job Details: 08/16/2022
Arrived on site to install a new heating element. I verified the model and serial number fall in range for service pointer W11540964. I installed the new heating element and tested it. It is now working as designed. Job complete. No water leaks detected.
We serviced a
UNKNOWN VENTHOOD
Model WVW53UC0FS3
Near Austin, TX 78717
David S
Job Details: 08/16/2022
Arrived on site to install previous diagnose parts. I gained access to the control and transformer. I replaced both. I reassembled the unit. I tested the light and blower motor. The unit is working as designed. Job complete.
We serviced a
KENMORE WASHER
Model 110.2713241
Near Austin, TX 78750
David S
Job Details: 08/16/2022
"Arrived on site for washer not spinning out the clothes. I inspected the unit and work area. I inspected the gearcase and found it leaking oil. I ran a diagnostics cycle and found the gearcase starting to howl, like the bearings are going out.; ordrng 1 W11393685 (Gearcase)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78759
David S
Job Details: 08/16/2022
"Arrived on site for dishwasher not cleaning. I inspected the unit and work area. I found fault codes f10e2 vent wax motor failure f1e1 acu fault f8e2 inlet valve failure. I ran a diagnostics cycle and found the unit Leaking from the wash motor. I am ordering the vent motor, control, and returning with the sump and motor assembly to complete the repair. The office will reschedule. ; ordrng 1 W11416460 (Vent) and 1 W11410066 (Control)"
We serviced a
AMANA REFRIGERATOR
Model TXI21A3L
Near Georgetown, TX 78633
Gerry C
Job Details: 08/16/2022
Arrived for cooling issue. FC 23?RC 58? Discussed with CX that he put unit into manual defrost. Removed old defrost timer and was very warm to the touch. I removed and replaced the defrost timer and tested. The unit operated as designed and I am applying our warranty to this service. No leaks observed during service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS
Near Georgetown, TX 78626
Gerry C
Job Details: 08/16/2022
"Arrived to inspect no water flow. I entered service test mode and found F4E3 F7E1 stored. I tested the sump assembly and it showed the correct ohms. The control would only momentarily apply voltage and I removed and replaced it. The issue persisted and I found the pump motor had been leaked on from a faulty sump assy seal, causing the resistance reading to be nearly the expected of the motor circuit. I removed and replaced the sump assembly and the issue was corrected. Operational test good, no leaks observed upon completion of service.
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Georgetown, TX 78626
Gerry C
Job Details: 08/16/2022
Arrived to inspect knobs rubbing. I found the left two burner knobs would rub during ignition and were much closer to the cooktop than the others. There was a steady slant to all the knobs that denoted an issue with the manifold assy. The cooktop had several marks and decals had sections missing. No gas leaks detected during service. ; ordrng 1 W11204395 (Cooktop) and 1 W10594396 (Manifold Assy)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS4
Near Georgetown, TX 78626
Gerry C
Job Details: 08/16/2022
Arrived on site for dishwasher not draining. Gain access to unit put unit into diagnostics mode found error F6E4. On inspection water was standing in the bottom of DW. CX says it is a new build and the DW never worked. Pulled drain line off garbage disposal and found knock out still intact. Knocked the disk out. Reconnected drain hose and tested unit. During service noticed that the kick plate was missing and the insulation blanket was missing .Order parts for CX Unit working as designed. No water leaks observed during service.; ordrng 1 W10827631 (Access panel) and 2 WPW10503548 (Fastner)s and 1 W10896113 (Insulation blanket)
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW3
Near Waco, TX 76705
Jonathan M
Job Details: 08/16/2022
Arrived on site for a washing machine that is making a knocking sound as it goes into a spin. Inspected unit and work area. Ran unit through diagnostics and did not find any stored error codes. Ran the unit through an auto test in the unit ran as designed. Were on the unit through a high-speed spin and the unit ran as designed. Did notice that the unit was unlevel and leaning to the right where the tub was pressed up against the side wall. Did adjust the feet to level out the unit but did advise the customer that there were no issues that I could see with the unit. The unit is working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS05
Near Waco, TX 76710
Jonathan M
Job Details: 08/16/2022
"Arrived on site for a refrigerator that is not cooling properly. Inspected unit and work area. The customer advised that they had lost power this morning at 4 oclock and were not expecting power until later this afternoon. They did advise that a day after they called, the unit began to cool as designed. They did not know if there was still an ongoing issue with the unit or not but since they had no power they couldnt tell whether or not the unit would still work once the unit was powered back on. Luckily, power was returned to the customers unit prior to my departure. I did find the unit compressor kick on an attempt to cool. Ran the unit for 15 minutes and did find the unit continuing to cool down. I did explain to the customer that because the unit is working at this time, I could not verify what initially caused their issue. The unit is now working as designed. Call complete."
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near Hewitt, TX 76643
Jonathan M
Job Details: 08/16/2022
"Arrived on site for a range where the burners do not work properly. Inspected unit and work area. The customer advised that none of her burners really work properly as she has had issues with all burners staying at the proper temperatures. The customer pull out a pan to tear up some water. Found at the pan that she gave me it was not flat and rounded. Had the customer show me the other pans that she typically uses and found all of them not properly flat to touch against the security safety button. I did advise the customer that this unit requires that you have a flat surface for your pants because it is not going to function properly otherwise. Tested all the burners and found all working as designed except for the right rear burner. found the element not even attempting to turn on. I called Whirlpool Safety Team and spoke to David SR# 7734259745. He advised that based on the current information, whirlpool would not cover the repair and the customer would need to purchase new cookware for the unit. The customer advised that she did not wanna proceed forward with repair if whirlpool was not gonna cover it because she does not like this unit anyway and were just referred by her self in the unit. Call complete."
We serviced a
WHIRLPOOL DRYER
Model MED6230HW2
Near Hewitt, TX 76643
Jonathan M
Job Details: 08/16/2022
"Arrived on site for a dryer that is not starting any cycles. Inspected unit and work area. Confirm the customers complain and found wants the unit was started in the time start coming down, the basket was not spinning. Disassembled the unit and found the thermal fuse blown. I called Whirlpool tech line and spoke to Chris SR# 7734367381. He advised to go ahead and replace the thermal fuse in to measure temperature coming out of the exhaust. Found temperatures ranging from 164?F down to 131?F. I was advised this was good measurements and the issue would have to be we ventilation out of the home. Was advised to have the customer contact a vent cleaning service. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ02
Near Belton, TX 76513
Jonathan M
Job Details: 08/16/2022
Arrived on site for a refrigerator that is leaking water from the bottom of the freezer door onto the floor. Inspected unit and work area. Did confirm that there was ice buildup in the evaporator drip pan. Steamed out the ice and removed the clog out of the drain tube in the back of the unit. Ran water through and the unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Waco, TX 76706
Jonathan M
Job Details: 08/16/2022
"Arrived on site for a washing machine that is not spinning out clothes. Inspected unit and work area. The customer advised at the unit on a wash cycle completely stopped draining and would not allow the letter to unlock. I did confirm the customers complaint and attempted to turn the unit on. Found the unit would not turn on but could not hear the drain pump running. Measured resistance through the drain pump and found that the drain pump it shorted.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Lorena, TX 76655
Jonathan M
Job Details: 08/16/2022
"Arrived on site for a washing machine that is still having a drain issue. Inspected unit and work area. Did you from the customers complaint and found one of the wires on the drain pump connector separated from the actual connector. Fixed the connector and was able to drain the unit. Once the unit was fully drained, the unit stuck its self into the drain and would not Start draining until the unit was unplugged. A power cycled the unit several times and blew through the pressure hose. Found no blockage. Found the unit was still draining with the pressure hose removed from the control. The unit will need a new control for repair. Ordering the part but the office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11419171 (Control)"
We serviced a
WHIRLPOOL DISHWASHER
Model MDB9959SKZ0
Near Belton, TX 76513
Jonathan M
Job Details: 08/16/2022
Arrived on site for a dishwasher that has a service pointer for a heating element replacement. Inspected unit and work area. Disassembled the unit and went to replace the heater. Found the heater in the box was missing but the box had the correct part number. Re-ordering the heater and the office will need to contact the customer about a return date due to limited parts availability.; ordrng 1 W11537778 (Heater)
We serviced a
WHIRLPOOL OVEN
Model WFG505M0BS3
Near Austin, TX 78725
Joe Z
Job Details: 08/16/2022
Arrived onsite for oven intermittently heating. Sometimes does not heat at all. Upon arrival test unit 3 times and ignitor will not glow. Got 120 at ignitor. Resistance on ignitor is out of range. Need to replace ignitor. Replaced ignitor and unit operates as designed. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Austin, TX 78723
Joe Z
Job Details: 08/16/2022
Arrived onsite for Too Cold in Freezer . Upon arrival inspected unit and found frost build up in FC cavity as well as top of FC door. Found 8long 1/4 in gap on bottom of RC right corner and 4 long of 1/16 inch o right side of Rc. Called techline for assistance. Submitted pictures via text to techline. Tech stated that there is no repair for me to make at this time. He is submitting case to engineering department Tech gave SR #7734370782
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Del Valle, TX 78617
Joe Z
Job Details: 08/16/2022
Arrived onsite for Not Filling or Long Fill Times . Upon arrival ran diagnostics and unit would go straight to draining continuously. Found error code F1-E1 control fault. Need to replace control. Replace control. Test unit and unit operates as designed. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Austin, TX 78723
Joe Z
Job Details: 08/16/2022
Arrived onsite for Ice maker not producing ice. Upon arrival found ice bin empty and no water in tray. Got good water pressure at supply. Reset icemaker to run harvest. Unit is now receiving water. No leaks present at this time. Job complete
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Austin, TX 78725
Joe Z
Job Details: 08/16/2022
"Arrived onsite for Not Operating or Won't Start . Upon arrival error F7-E1 tachometer missing or wrong signal, Is displayed on screen. Replaced actuator with truck stock. Test unit on a quick cycle with load of clothes.Unit operates as designed . No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Austin, TX 78724
Joe Z
Job Details: 08/16/2022
"Arrived onsite for customer states'The dishwasher initially stopped in between after 1 hour of washing and we had to manually press the start button again After that the buttons stopped working. Now after a day or two, we are able to operate the dishwasher again but the lights on the LCD do not show.Also, once the dishwasher finishes, it used to show CLEAN in the LCD. which is not showing now and all the lights go off in the LCD once the cleaning is finished . Upon arrival ran diagnostics and got F3-E3 owi failure.also found a couple of ui buttons are hard to push and lights intermittently blink. Also found failed filter.need to order owi sensor, ui, filter. ### ; ordrng 1 W11028325 (UI) and 1 W11084121 (OWI Sensor) and 1 W10872845 (Filter)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Austin, TX 78723
Joe Z
Job Details: 08/16/2022
"Arrived onsite for call back for same issue, Ice maker not producing ice.. upon arrival the ice bin made a few small pieces f ice since last visit. Tried running a harvest test and unit would only reset intermittently. Also found frozen fill tube. Ordering icemaker and valve. ###.; ordrng 1 W11455232 (Icemaker) and 1 W11455388 (Valve)"
We serviced a
WHIRLPOOL DRYER
Model WED8000DW3
Near Bee Cave, TX 78738
Justin
Job Details: 08/16/2022
Arrived on site for a dryer needing to be cleaned. On arrival the customer stated they wanted a lint cleaning. I cleaned the unit and then test it. I found it working as designed.
We serviced a
WHIRLPOOL WASHER
Model MVWB855DW0
Near Bee Cave, TX 78738
Justin
Job Details: 08/16/2022
"Arrived on site to install previously diagnosed parts. I installed the valve housing, stator, and rotor. I then test the unit. I manually activated high spin and ran a diagnostics cycle to find them running as designed. I activated the unit with the valves exposed and verified the unit was no longer leaking. I then ran a quick cycle and found the unit running as designed. Call complete."
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Briarcliff, TX 78669
Justin
Job Details: 08/16/2022
Arrived on site for a cooktop with broken regulator. Installed new regulator. Unit is now as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW2
Near Austin, TX 78739
Justin
Job Details: 08/16/2022
"Arrived on site for a washing machine that was excessively bouncing around during the cycle. On arrival the customer stated they were washing towels or sheets on the quick cycle and they found it would bounce the tub around, would cause the unit to move, and would be very loud. I put the unit into diagnostics mode and found stored error code F0E2 for over suds. I then manually activated spin and agitate to find it working as designed. I ran a diagnostics cycle and found it ran through as designed. I then tested the suspension and found it good. I gained access to the bottom of the unit and found no sign of any issue. I could not replicate a failure and found the unit working as designed at the time of service. I found that the unit would work as designed when the customer washed things like shirts or shorts on quick cycle. I informed the customer that it is most likely due to over loading and washing bulky items on the wrong cycle. I walked the customer through proper loading per the user care guide.
We serviced a
WHIRLPOOL WASHER
Model MHW6630HW2
Near Bee Cave, TX 78738
Justin
Job Details: 08/16/2022
"Arrived on site for a washing machine not spinning out water from clothes and now making a loud thumping noise prior the last service. I put the unit into diagnostics mode and found no stored error codes. I then ran a diagnostics cycle and during the spin I heard an abnormal click, but no abnormal thumping. However, I found it still ramping to a good spin speed. I called techline and spoke to Rick and received SR# 7734368943. Rick recommend running a quick cycle with clothes in it to try and observe the failure. If issue was found then to replace console. I ran the cycle and found the unit started thumping abnormally loud on the ramp up. Upon further inspection I found the tub would only thump the right side of the chassis. I found the back right side shock sagging more than the rest. Due to this we will replace the two right side (from the front) shocks again. I am also ordering the console to install. ###. ; ordrng 1 W11325572 (Console) and 2 W11545322 (Shock)s"
We serviced a
MAYTAG WASHER
Model WTW7232HW0
Near Austin, TX 78748
Kevin
Job Details: 08/16/2022
"Arrived on site and inspected washer and did not find any saved error codes and all functions are working in diagnostic cycle. Customer is experiencing unbalanced load and discussed correct loading procedure and detergent usage. No further repair is required at this time, job complete"
We serviced a
AMANA REFRIGERATOR
Model ART308FFDM10
Near Austin, TX 78745
Kevin
Job Details: 08/16/2022
"Arrived on site and inspected refrigerator and found door switch is broken. After replacing switch light is on, Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Austin, TX 78749
Kevin
Job Details: 08/16/2022
"Arrived on site and inspected refrigerator and found noise customer is describing is compressor on startup. Replaced start device. Explained that this is normal also discussed several other possible noises that might be heard while refrigerator is running. Refrigerator is operating as intended, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBM01
Near Austin, TX 78749
Kevin
Job Details: 08/16/2022
"Arrived on site and inspected refrigerator and found rails are broken in freezer. Replaced both and freezer door is now closing properly, job complete"