"Arrived on site for not advancing during cycle. Upon arrival, unit is uninstalled and in storage room. Found lid strike has failed new out of box packaging. Replaced strike W11457841. With truck stock. Test unit and is operating as designed. No leaks present. Job complete"

"On arrival verified complaint of unit stopped midcycle. Visual inspection found the unit does have water in the bottomRan diag test and found the drain pump is not activating, but water valve does activate unit. Does spin and agitate visual inspection of the harness? Choose a deep black wire. Do the drain pump is broken? Unable to repair it this time, we'll need to order a wire harness office to reschedule ordering W11643701; ordrng 1 W11643701 (Lower harness)"

Arrived on site to diagnose no cool refrigerator. Examined unit and found compressor was not running. Examined compressor and found inverter was not plugged in. Plugged in the inverter and verified cooling began and compressor kicked on properly. Unit working as designed. No parts needed.

"Arrived on site to inspect dryer not working. Upon further inspection, I tested the unit and found it operating as designed. Checked to make sure the element is heating and the unit is heating properly. Advised the builder of my findings. No lint observed during service, job completed. No parts installed and no one available to sign for receipt. Vacant new build."

Arrived on site for unit shuts of after several minutes. Upon arrival. Am with Ritchie from maintenance. Ran diagnostics and there are no saved error codes. Ran vent test and test passes. Ran a time dry with high heat cycle and unit operated correctly. Then ran a sensor dry with wet towel and unit also operated correctly without shutting off. Cannot duplicate issue at this time. Job complete no parts used

Arrived onsite for unit not not completing a full wash cycle. Ran diagnostics found error code wash motor failure. Ran test cycle unit would not engage wash cycle. Replaced motor and sump assembly and tested. Unit is now functioning properly and as designed to. No leaks present at this time job completed. Parts usedw11613479

"WDF332PAMS0 Arrived on site for unit leaking water. Upon arrival, ran diagnostics to inspect leaks. Upon closer inspection, found left side of the gasket warped (picture attached). Attempted to apply heat to reshape gasket but unsuccessful. Tip of the gasket is already too flat to reshape. Ordering W11725437 tub seal. Next availability is Feb 5th. Unit is under construction, no one on site. No one available to sign. ; ordrng 1 W11725437 (Tub seal)"

Arrived on site for dryer for not heating. Found unit it is heating but taking multiple times to dry. Ran diagnostics got moisture sensor error short . Ran temp and air flow and found restrictions in flow . Sensor checked normal. Getting proper resistance . Recommended having vents cleaned . No parts installed . Job complete

"Arrived on site to inspect washer continuously draining unless unplugged. Upon further inspection, I found that the control has an internal failure with the pressure sensing causing it to continuously drain. I replaced the control and calibrated, and tested the washer. The washer is now operating as designed. No water leaks observed during service. W11603811"

"WDF332PAMS0 Arrived on site for unit making loud grinding noise. Upon arrival, the front office stated the construction crew unlocked the unit however arrival it was locked. Front office requested to reschedule for next available day. Customer agreed to reschedule Feb 5th. No one available to sign due to after hours. ; schdld next appmnt for 2/5 WED !"

"WVU37UC0FS1 Unit 2719 Arrived on site for unit, making humming noise. Upon arrival, ran blower motor and heard a rattling noise. Upon closer inspection, found fastening screws overtightened on the blower grill. Corrected and resecured screws on the blower grill and re tested. Unit is functioning as designed. No parts needed. No one available to sign"

Arrived on site to test unit for not washing. Found unit not filling with water properly causing wash motor to run dry. Found sediment build up in water line and fill valve causing restriction in water flow. Replaced valve(W11684258) and flushed out water line of any remaining sediment. Unit is now working as designed. Advised customer she may need to look into some sort of filtration system to prevent recurring issue as it's not fault to machine but a water supply issue. No leaks detected. Job complete.

"Arrived on site to test unit for not spinning. Upon arrival customer stated they started a cycle and when it progressed to the spin portion, they noticed that the unit was not doing anything. Tested unit, found F0E9 off balance pause error code stored. Ran a diagnostic cycle, unit filled, agitated, drained and spun with no issue. Harness has no wire breaks or loose connections. Advised customer that the maximum capacity for each load is 40% of the basket. If it is exceeded the unit will get thrown off balance during the spin and will pause. Also when loading clothes, offset each item with an equal item opposite of that. Monitor the issue and if issue returns, recommend a control replacement. Could not mimic issue customer mentioned. At this time unit is running as designed, no leaks detected, no parts installed, job complete."

"Arrived on site to inpsect the dryer not heating. Upon further inspection, I found that the dryer has poor airflow per test. I gained access to the heating element and found that it is open, as well as the hi limit thermostat. The inside of the dryer was full of lint. I vacuumed and removed the lint build-up and replaced the heating element and thermostat. I reassembled the unit and tested to make sure it is heating. I informed the customer that he will need to have the vent cleaned or checked before running the dryer, or it will not work properly or vlow the fuse or thermostat due to no airflow. Dryer fixed. W11025156 279973"

"All arrival. Verify complaint of unit. Stop mid cycle and did not dream. Visual inspection in the unit does show that there is water inside the tub visual inspection. The harness to the drain pump shows broken black wire repair black wire to drain pump, secure to harness with zip tie.Ran diag cycle and drained unit of water. Confirmed, full operation of unit unit spins, and agitates correctly. No signs of oil or debris from the gear case no signs of excess. Wear on the belt unit is working at this time. Job complete no parts installed."

Arrived on site to test for both front right and left burners not burning correctly. Test unit and found wrong orifice on the simmer. Replaced both orifices and left burner head test unit and unit test good job complete.

"WRX735SDHV06 Arrived on site for a refrigerator not cooling. On arrival verified issue product not cooling in both fc or rc checked relay and start device both have good readings motor running fine i tested on diagnostic and control working as its designed. No frost pattern. Ordering parts for a sealed system repair with two hours for repair. Ordering evaporator, compressor, up drier, and access valve. No waterline was connected two hours for repair and office to reschedule for client thank you.; ordrng 1 W11550396 (Evaporator) and 1 W11557425 (Compressor) and 1 Wpw10143759 (Uv drier) and 1 W11506635 (Access valve) and 1 Twohour (Two hour for repair)"

"Arrived on site to test unit for stuck in sense. Upon arrival customer presented video of the issue. When cycle is started, motor will engage once and unit will skip to done and cycle will cancel. Customer has run 2 calibration cycles in order to have the unit go thru a cycle. Contacted service thread, per GC inspected cam and gear case. Found all the grease has been pushed out and the shaft is moving up and down. Unit will need a new gear case, cam, belt, actuator, and latch as precautionary. Ordering parts, no parts installed, rescheduled for 02/04. Customer needs appointment after 2pm.; ordrng 1 W11449840 (Gearcase) and 1 W11239857 (Belt) and 1 W11550891 (Agitator)"

Arrived on site for customer complaint of unit leaking during steam refresh cycle. Found unit would leak a good amount of water with just a couple of hand towels. Called Techline to document and instructed customer thst it needs to be a full load of laundry since this unit puts the same amount of water on the clothes during steam cycle. SR7740832904

"Arrived on site for a washing machine that is not starting cycles. Inspected unit and work area. The customer stated that they are having two separate issues. They are having an issue with the unit. Even starting to fill with water, and when it does fill with water, it runs very slowly and makes a noise. I did confirm the customer's complaints and found the issue to be with the latch assembly not allowing the lid to lock before spinning and inlet water valve being clogged. I replaced both parts and tested the unit. I found the unit began to work and operate as designed. Call complete. W11220230 and W11700916."

"Arrived on site to inspect refrigerator door damage. Upon further inspection, I found the right RC door dented. I removed and replaced the right RC door and nameplate and added grease to the hinge area and tested operations. Unit is operating as designed. No water leaks observed during service, job completed."

Arrived onsite to unit 2016 for door closure issue and repaired by adjusting install and lubricating the hinges. Unit is now operating as designed. Advised customer on repair. No signer available at end of service.

"WDT730HAMZ1 Arrived on site for unit not latching. Upon arrival, found door switch not latching to strike. Proceeded to replace WPW10544004 strike. Ran diagnostics and passed with no issues. Unit is functioning as designed. No water leaks detected at this time."

"MEDC215EW1 Arrived on site for a dryer not heating. On arrival verified issue tested product found a bad heater replaced part dryer heating but making a squeaking sound. I replaced pully,rollers, and belt product works as it's designed. I recommend that the client they need to clean ventilation to home or this issue will continue."

"Arrived on site to test unit for constantly draining. Found errors F8E1(long fill) f9e1(long drain). Inspected harness and found pressure hose not connected to control. Secured pressure hose to pressure switch. Ran calibration cycle, cleared codes and completed diagnostic cycle with no issues. No leaks detected. No parts replaced at this time. Job complete."

"Arrived on site for customer complaint of unit leaking and not making ice or dispensing water. Found failed filter head, ordering part. ; ordrng 1 W11346622 (Filter head)"

"Arrived on site to replace previously diagnosed parts. Replaced dispenser (WPW10238413), gasket (W11196317) and lower spray arm (WPW10491331). Tested unit, leak at the door latch and dispenser has been eliminated. During diagnostic cycle, unit was having a a major oversudsing issue. Advised customer to run multiple cleaning cycles to eliminate all buildup before running a regular cycle with a load. Unit is now running as designed, no leaks detected, job complete."

Arrived on site to test unit for loud vibration sounds. Found noise was caused by wrap vibrating against frame on RH where magnetron mounts. Used sound pads between wrap and cabinet. Noise no longer present. No parts replaced at this time. Job complete.

"Arrived on site to inspect wall oven temps. Upon further inspection, the customer advised the lower oven failed to get above 200 degrees. Pulled the unit to gain access to the element connections, TOD and fans. Tested continuity, voltage and amp draw and all components are within manufacturer specified ranges. Tested the lower oven temps using my multimeter and placing my thermal coupler in the middle of the center rack and tested on Bake at 350 degrees. The unit failed to reach preheat temp, but while testing, the unit tripped the breaker (GFCI). I advised the customer of my findings and due to the tripping nuisance, I am ordering the bake elements, broil elements and both controls. Previous tech found the error code F1E1 and following the tech sheet for the error code, the main controls need to be replaced. Also ordering a CNOTE-LSO FOR TRAINING and scheduled return service for 02/04/25 (KC). No parts installed today. Upon return service, all elements and both controls will be replaced and a burnout at 500 degrees with the ground disconnected and then reconnected will be performed.; ordrng 1 W11448962 (Upper main control) and 1 W11598122 (Broil element) and 1 W11545804 (Bake element) and 1 CNOTE (LSO FOR TRAINING)"

Arrived on site for dishwasher flashing ui error code . Ui is noresponsive to commands . Found water corrosion on ui . Vent is in good shape . Replaced ui W11632709. Dishwasher is responding to commands now . Ran diagnostics all checking normal. No water leaks detected at time of service . Did advised customer to because of dripping water from counter top drying rack getting on ui panel. Job complete

Arrived on site to replace drain hose A. Replaced drain hose test unit and unit test good no leaks present at this time. 8269144A

"Arrived on site to inspect refrigerator with loud noise. Upon further inspection, I found that the noise was coming from the freezer. I gained access to the fan and found the fan to be in good condition. I verified that the blade is good and not warped or damaged. The fan is causing excess vibration around the evaporator and fan housing. I secured both with aluminum tape so that there was no more vibration. I added a little grease to the right door to fix some creaking sounds. The unit is operating as designed. No water leaks during service."

"WFW4720RW0 Arrived on site the unit flashing F5E4 door lid open. Upon arrival, checked error codes and found the same error. Cleared code. Ran diagnostics and passed with no issues. Polarity is good. Performed hard reset. Advised to monitor unit. Unit is functioning as designed. No water leaks detected at this time. No parts needed."

"Arrived on site for an oven that is not heating properly. Inspected unit and work area. The customer advised that the unit is taking longer than normal to cook items inside of her oven and that items are not coming out consistently. I ran the unit up 24 hundred degrees fahrenheit and found temperatures fluctuating between 355 degrees fahrenheit and 465 degrees fahrenheit, averaging a temperature of 405 degrees farenheit. I watched four different fluctuations with the unit seemingly heating as designed. I did advise the customer that it appeared that maybe the issue might be with temperature calibration or rack placement for certain items. I did advise the customer that the unit appears to be working and operating as designed due to the average temperature and the customer advised she wanted to increase the calibration by 10 degrees. I showed the customer how to do that, but did tell them that they will need to keep an eye on the unit and adjust calibration as needed depending on how they want the oven to work. The unit is working and operating as designed. Call complete. No parts were installed."

"Arrived on site to inspect refrigerator noises. Upon further inspection, the customer provided a video of the noise which sounded like a whistling or cricket chirping. I placed the unit in diagnostics and tested the compressor and I could hear the noise faintly. I pulled the unit out and gained access to the compressor and when I moved the compressor the noise stopped. I found the compressor rubber feet were worn and the brackets weren't securing the compressor as well. I adjusted the brackets and tightened them then adjusted the condenser line and heat exchange coming out of the compressor and the noise stopped. I recommended the customer monitor the unit and contact our office to schedule service if the noise returns. No water leaks observed during service and Unit is operating as designed, job completed."

"Arrived on-site for refrigerator needing w111701078 harness. On arrivla installed part. Tested unit and found same low flow water status as before. Spoke with service management onsite and ran through isolation tests and both valves and electrical, found harness installed is defective and im ordering it. Rescheduled customer for 2-3-25; ordrng 1 W11171078 (Harness)"

Arrived on site for blower making a noise. Vacant hoise. found blower was broken. Replaced blower motor. Found flapper is blocked by vent option on other side. Will need installation corrected. Motor working as designed. Call complete. W11351717

"Arrived on site for basket with water but will not drain. Upon arrival, inspected unit. Basket is full of water with error code F9-E1 present. Test pump at control. Not getting a resistance reading. Test control and getting 120 out to pump. Drained most water manually to gain access of lower components. Test drain pump and has correct resistance of 20 ohm. Am not getting voltage when call for drain is made. Need to replace harness. Ordering harness and capacitor. Office to reschedule ; ordrng 1 W11643701 (Harness) and 1 W11395618 (Capacitor)"

"WTW8127LC0 Arrived on site for a washer with error code F8E1 long drain. On arrival verified error code and F0E4 as well. I ran diagnostic washer with no issue further inspection founddrain pump over heating and gearcase leaking oil . I am ordering parts needed for repair. Also faucet area was leaking water part wasn't sent out to fix leak. I'm ordering faucet, drain pump, gearcase,stator, clutch, slider,spring,rotor, and screw returning parts will be needed. Need two hours for repair due to the amount of repair. No water leaks visible from main water supply. ; ordrng 1 W11569112 (Faucet) and 1 W11396717 (Drain pump) and 1 W11449841 (Gearcase) and 1 W11195971 (Stator) and 1 W10754448 (Clutch) and 1 W10734521 (Slider) and 1 W10734521 (Spring) and 1 W11260238 (Rotor) and 1 W10752189 (Screw) and 1 Twohour (Two hour job)"

"Arrived on site to replace previously diagnosed parts. I replaced evaporator cover and gasket also defrosted drain line, unit tested good."

Arrived onsite and found unit operating with failed paddle sticking to the separator. Disassembled and cleaned and lubed the paddle to prevent rubber sticking. Unit is now operating as designed. All checks good. No parts.

Arrived on site and replaced heating element(W10518394). Ran diagnostics with no issues. Verified element not leaking. Unit now working as designed. Job complete.

Arrived on site to test unit for unit not washing dishes. Test unit and found unit filling with water but water not circulating. Test motor and found wash motor getting correct voltage but not responding. Replaced sump and motor test unit and unit test good no leaks present at this time job complete. W11613570

"Arrive on site for a washing machine that is making noises during operation. Inspected unit and work area. The customer stated that noises seemed to happen at the beginning, and at the end of each cycle. They advise it's like a whiny screechy sound, and we'll dissipate.As the unit spins or continues on in the cycle. I checked underneath the unit and found the belt and cam worn. I replaced both parts and tested the unit. I found the unit working and operating as designed. Call complete. W11239857 and W10721967."

"WRS588FIHZ06 Arrived on site to replace previously ordered part. Upon arrival, proceeded to replace W11347840 ice bin assembly. Tested unit and now unit is functioning as designed. No water leaks detected at this time."

"WDP540HAMZ4 Arrived on site from previous tech to install parts. I installed main control, motor, and wireharness product works as it's designed no water leaks visible from main water supply. Client couldn't sign she had to leave to pick up kids i finished up and locked the door on my way out."

"MVW6500MBK0 Arrived on site for a washer over filling. On arrival product had long drain issues parts needed for repair were not sent ordered main control, lower wireharness, drain pump and hose. Rescheduled client for 2/4/25 returning parts just in case needed. ; ordrng 1 W11633362 (Main control board) and 1 W11591637 (Lower wireharness) and 1 W10899966 (Hose) and 1 W11399437 (Drain pump)"

"Arrived on site to test unit for not cooling, tested unit found evaporator completely frozen over restricting proper air flow, removed cover and found only 30% 0f the evaporator defrosting from the bottom, diffuser is not seeding properly and door is stuck, defrosted evaporator replaced UI, control and diffuser and tested, unit it is now running as designed but water is not flowing do to frozen reservoir, advised customer to leave doors open and allow reservoir to defrost, if issues resist then bi-metal and RC thermistor will need to be replaced, at this time e job complete installed W11595219, W11236851, W11566849"

"I arrived on site for a range that is still intermittently, not heating in the oven. Inspected unit and work area. The customer advised that the rain still has issues with starting cycles. They said that it will work if they turn off the bake cycle and put it back on but they are having to consistently check to make sure the oven is heating. I tested the unit and found the igniter glowing, but the gas valve not being opened indicating an ignitor issue. I replaced the ignitor and tested the unit. I found the unit working and operating as designed multiple times in a row. Call complete. W11590294."

Arrived on site for unit not heating. Upon inspection found diode burned out. Replaced diode and tested. Unit is now functioning properly and as designed to. Parts used w11256462 job completed

"Arrived on site to test unit for no ice production, tested unit found water trickling into reservoir, removed filter and water flow is now normal, all other components are running as designed, advised customer to replace filter or install a online filter, at this time job complete no parts installed"

"Arrived on site to test unit for not working properly, maintenance stated that water started to come in and the shuts off after 5 seconds, tested unit found hot valve not opening and control acting erratic, replaced valve and control and tested, unit is now running as designed no leaks detected job complete installed W11038689, W11498190"

MVW5430MW1 Arrived on site for a washer not working correctly. On arrival error code f8e1 long drain. Further inspection found lower wireharness to drain a little damaged I repaired wire . Calibrated and tested product works as it's designed no parts used no water leaks visible from main water supply.

"MSS25C4MGZ03 Arrived on site for water not dispensing. Upon arrival, when dispensing water, the water starts to pulsate. Customer does not have any issues with the ice maker. Proceeded to remove filter and water dispensed normally. Proceeded to replace W11162042 housing. Tested unit and now unit is functioning as designed. No water leaks detected at this time."

"On arrival verified complaint of unit tripping breaker under heavy load and sometimes normal. Verified voltageand polarity. Visual inspection shows no belt wear or splutch, o oil from gearcase. Motor has no visual issues. Harness is good and not broken or touching. Ran diag cycle and found motor heats up quickly. Under heavy load it is failing. Replaced motor and verified it is now long warming up quickly. Job complete installed w11026785"

"Arrived on site to install previously diagnosed and ordered parts. Due to the previous error codes and doors not closing properly, I removed and replaced the hinges on both doors and the control panel and tested. Unit is operating as designed. Using some foil tape, I placed the foil tape on the bottoming of the control panel to seal off the gap in the panel to help prevent steam from getting inside the panel and shorting the controls. Job completed. W11666473, W11665204-2?, W11665203-2?"

Arrived onsite and replaced LED lights on the dead circuit. Freezer and top cabinet circuit. Lighting is still out indicating possible bad driver. Advised customer on the possibility of broken cabinet wiring. W11683242Ordering control which has the LED driver integrated. ; schdld next appmnt for 2/4 TUE !

"Arrived on site for washer making loud noise. Noise is drain pump. Cusfomer has video of pump being on and canceling and then turning right back on. Found f3e1, f1e1. Unit started drain pump without any water. Accessed controlmand verified pressure hose is clear. Replaced control board. Recalibrate machine. Verified operarion. Call complete. W11607637"

Arrived on site to test unit for left rear burner knob not turning. Test unit and found broken infinite switch. Replaced switch test unit and unit test good job complete. W10911303. No one here to sign.

"Arrived on site for customer complaint of unit not completing cycles. Found gearcase leaked oil and needed replacing. I replaced gearcase, splutch, and hub, ran calibration cycle. Loud squealing noise coming from new gearcase. I ran a clean washer cycle, and if loud noise continues, will need another gearcase. Parts used w10721967 w11454372 w10528947"

"On arrival verified complaint of unit, not draining and not spinning. Per previous diagnosis, replace the gear case slider clutch rotor wash plate and bolt. On further inspection found that the wire harness at the clutch was also damaged. Install new harness wire ran diag test and confirmed unit function. Job complete installed w11568984 w10734521, w10752187, w10902814, w10754448, w10915701, and w11449841"

"Arrived on site to diagnose washer making noise when spinning. Customer says this isn't every time, but has happened several times. They should be a video which in nature sounded like of like an electrical noise / high frequency scream. I ran the unit and could not duplicate any failures. I disassembled the bottom end and found no evidence of failures in any of the rotating assemblies or the slider / gearcase. Advised customer to monitor the load size and settings if they can create this noise so that we can accurately duplicate the failure. Noise may be triac on control, so if issue persists we need to replace control. I also recommended making sure unit isn't overloaded in case basket is hitting the ground or pinching the rotor above the shield. Customer will run additional loads and provide additional data. No repair made at this time since failure was not duplicatable. Call completed"

"Arrived on site to test unit for leaking water, tested unit found water leaking from valve seals, replaced drawer and tested, unit is now running as designed, no leaks detected job complete, installed W11621181"

Arrived on site to install previously ordered part. Replaced Fc door. lW11258441. Test unit and is operating as designed. Job complete

"Arrived on site for dishwasher giving 8-4 error . Customer mentioned they used dishwasher soap bye accidentally and had suds coming out of unit . Removed float switch and cleaned out soap. Ran diagnostics and got 91-,8-4 error codes . Cleared error codes out . Ran test wash all checked normal. Nomwater leaks detected at time of service. No parts installed . Job complete"

"WRF555SDFZ19 Arrived on site for unit, not making ice. Upon arrival, found sensing arm to be in the incorrect position. Corrected the sensing arm and waited for the first initial fill. I used to make it filled with water as normal. Advise customer to give the ice maker 24 hours for it to harvest a full bucket of ice. Customer agreed. Unit is functioning as designed. No water leaks detected at this time. No parts needed"

Arrived on site to test unit for unit no power. Test unit and found breaker was still off outside. Turned the breaker on test unit and unit test good job complete.

"Arrived on site to inpect washer not sensing and starting a cycle. Upon further inspection, I placed the unit into service mode and checked error observed with no error codes. I performed a tachometer test and found that the tachometer is operating as designed. I ran component testing, and all components are operating as designed, showing no issues. I replaced the control W11124765 since the control in the washer is the wrong version. I calibrated the unit and ran a test I consumer mode. The washer is operating as designed. I called techline to document my work. SR 7740830478"

"Arrived on site for the refrigerator that is leaking. Inspected unit and work area. The customer explained that when they seemed to dispense water, a few minutes later, they will notice water trailing in between the their tile. I tested the unit and gained access to the filter housing and dispenser line. After pouring four cups of water, i was still unable to see any leaks present. I gained access behind the refrigerator and found water leaking from inside of the compressor compartment. I opened up the compressor compartment and tested the water function again. I found water leaking between the reservoir tube and the dual valve. I attempted to remove and reinsert the waterline to ensure that there was a good connection and still found a leak present after dispensing water. Ordering the reservoir and dual valve for repair. I rescheduled the customer to 2/4. No parts were installed. ; ordrng 1 W11645245 (Dual valve) and 1 W11566768 (Reservoir)"

"Arrived on site for refrigerator still not making ice. Found very small cubes in tray. Normal size in bucket, motor stuck. Showing e2 error. Tested fan and it works. Tested ice maker and it noisily went back. Tested valves and it is working. Verified fill tube heater working. Replaced control, icemaker and water valve as precaution. Verified operarion. Call complete. W11224256"

"Arrived on site for continued issues of leaking. Upon arrival, Ran a normal cycle. After a hour of observing no leaks, contacted Techline for assistance. Spoke with Adrian. After series of questions from Tech determined there is no evidence of leaking and there is no repair to be made. SR#7740835723. Job complete"

"Arrived on site for leaking lots of water. Upon arrival, inspect area and found water stains on base boards. Ran a normal cycle with deep fill. Unit fills washes and drains correctly. Found water coming up from floor near stand pipe. Uploaded pictures.unit is operating as designed. Job complete"

"Arrived onsite and found unit door contacting door kick during close. Made install adjustments to allow for door closure, signer not available at time of service."

Arrived on site to inspect range with broken door. Upon further inspection I found that the inner glass and frame is damaged. I am ordering the inner glass and side frames. I am ordering extra screws and brackets just in case.W11620489 W11620488 W11620487 W11104748 W11206744 x2.W10883315 x2office to schedule return service. No gas leaks observed duirng service. ; ordrng 1 W11620489 (Inner glass) and 1 W11620488 (Side trim right) and 1 W11620487 (Side trim left) and 1 W11104748 (Seal) and 2 W11206744 (Screw)s and 2 W10883315 (Bracket)s

Arrived on site to test unit for damaged lid. Found lid broken on right hand side preventing latch from locking. Replaced lid(W11413336) and ran a diagnostic cycle. Found drain is backing up. Advised customer drain needs to be cleared and will leak if not cleared. Job complete.

"Arrived on site for customer complaint of noise issue. Customer had unplugged unit, and plugged back in and no is working good. I ran diagnostic tests, unit tested good with no issues. If problem continues, it might be the drain pump."

"Arrived on site to test unit for leak. Upon arrival started a diagnostic cycle, found a small leak at the drain hose connection that turned into a large leak when unit was draining. Removed drain house and found that it was over tightened causing the plastic hose to crease and allow water through (see attached images). Reshaped the hose and tightened properly. Ran a diagnostic cycle to verify, leak has been eliminated and unit is now running as designed, no parts installed, job complete."

"On arrival verified complaint of unit not cooling correctly. Visual inspection shows everything is thawed out in FC section but all gaskets are sealing correctly. Temp check shows rc is 37 and fc is 35. Visual inspection of evap shows partial frost pattern. Compressor and fans are all running. Ordering compressor W11582579, 8.5/8 loc ring W11504415, 7/5 connector W11504431, 8 connector W11506619, evap W11562258, 8/7 connector W11504419, 4/2 connector W11504449, filter drier wpw10143759, access valve w11506635, control W11666427, thermistor rc W11438736, fc thermistor WPW10384183 office to reschedule ; ordrng 1 W11582579 (Compressor) and 1 W11504415 (8.5/8 loc ring) and 1 W11504431 (7/5 loc ring) and 1 W11506619 (8 connector) and 1 W11562258 (Evap) and 1 W11504419 (8/7 connector) and 1 W11504449 (4/2 connector) and 1 wpw10143759 (Filter drier) and 1 w11506635 (Access valve) and 1 W11666427 (Control) and 1 W11438736 (Thermistor RC) and 1 WPW10384183 (Fc thermistor)"

"Arrived on site for oven tripping breaker . Ran diagnostics, no error codes . Followed wp service pointers on elemnt burn off . Ran broiler elemnt on high then ran bake @ 480. Unit is not tripping breaker . Let unit cool down then did a normal. Bake @400. No tripping occurred. Talked to SW. Job comp,ete nomparts installed"

"Arrived on site for oven tripping breaker. Found f6e4 in diagnostics. Voltage was 253 coming in. 127 eachnside to common and ground. G - C is 0. Upper bake pula 12 amps, broil pulls 18 amps, covenction pulls 15 amps, lower bake is 12 amps, broil is 17 amps, convection is 14 amps. Replaced both upper and lower control boards. Performed a burn off. Highest amp draw was 35 amps with both ovens on. Working as designed. Call complete.W11598200 & W11448962"

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the microwave door and tested. Unit is operating as designed. I recommended the customer download the Whirlpool app on their phone and connect the unit to Wi-Fi through the app in order to receive software updates. Job completed. W11731160"

"On arrival verified complaint of cluncking sound during wash. Visual inspection shows unit is in a hotel and is being over loaded.mthe front right suspensionrod was disconnected. Outer basket is oval shaped and stretched towards the failed rod. Tub ring is stretchedas well. Inner basket is wobbling 1/2' verified with tape measure. Inner basket is not loose or visually damaged. Gearcase is leaking oil. Parts needed are Outer basket, tub ring, suspensions, gearcase. (leaking oil) splutch, belt, agitator. Spoke to claims must follow up with TL before ordering parts. TL is closed at this time. Collect svc fee from CC on file. ; O-emld tckt"

Arrived on site for right knob sparking. Removed glass top. Replaced infinite switch as it was shorted. Heating elements are good. Verified operarion. Call complete. WPW10462778

"Arrived on site to test unit for handle falling off. Inspected unit and found set screws on the handle have stripped causing handle to be removed from studs. Replaced handle (W11685315) and tested, unit is now functioning as designed. Noticed m/s tag is missing. Per claims thread, repair is good to proceed. Advised customer to contact WPL in order to get another m/s or paperwork. Job complete."

Arrived on-site for spray arms not spinning. Found f71 code for motor failure. Installed motor(w111460945) cycled machine and is working as designed

Arrived on site to test unit for damage door gasket. Replaced gasket(WPW10535778). Unit is now working as designed. Job complete.

"Arrived on site to replace previously diagnosed parts. Replaced over flow switch (WPW10195039) and control (W11683481) and tested unit, cycles now start properly. Ran a diagnostic cycle, all components are properly engaging and unit is now running as designed, no leaks detected, job complete."

"Arrived on site to replace previously diagnosed hanger, replaced hanger, unit it is now functioning as designed, job complete installed W11573754"

Arrived on site for dispenser not dispensing rinse aid. Found rinse aid clogged and unable to clear. Nomerror codes stored. Replaced dispenser. Completed diagnostics. All components pass test. Call complete. W10861000

"Arrived on site for cooktop grate being broken, pans no longer sit properly. Replaced grates assembly. Verified operarion. Call complete. W11214957"

"Arrived on site to inpsect washer not starting a cycle and continuously draining. Upon further inosection, I found that the washer has a faulty level sensor on the control. I replaced the control and calibrated and tested the washer. The washer is now operating as designed, and no water leaks were observed during service. W11603810"

On arrival verified complaint of stopped mid cycle. Visual inspection of the unit shows harness broke to drain pump. Repaired harness and resecured with a zip tie as well as the clip. Ran diag and verified unit is functioning. Job complete no parts installed.

WTW4855HW3 Arrived on site for a washer having issues changing cycles. On arrival found product seriously off balance I balanced product and ran diagnostic didn't find any error codes. I calibrated and tested product working as its designed. I tested on quick wash and drain and spin product works as it's designed no water leaks visible from main water supply no parts needed for repair.

Arrived on site for fridge making loud noise . Maintenance had unit off for couple days . Ran diagnostics. All fans are working normally . Ran ice maker harvest and found water leaks from fill tube down back wall. Used extension in fill chute WPW10496649 . Reran harvest. No longer leaking from chute . No other issues found . No water leaks detected at time of service. Job complete

Arrived onsite for new construction no cool. Inspected and found unit on but not cooling. Accessed compressor compartment and found unit inverter command wire disconnected. Connected and compressor operating properly. Inspected evap for frost pattern. Found unit is now cooling properly all checks good. No signer available at time of service.

"MVW4505MW1 Arrived on site for unit not starting. Upon arrival, check the error codes and found F5E3 lid not locking and F9E1 long drain. Cleared codes. Ran diagnostics and found unit not draining the door switch not latching on to strike. Tried control board and still will not energized to drain. Check the drain pump and found 19.8ohms. Ordering W11643701 lower harness. No water leaks detected at this time. Office to reschedule ; O-emld tckt"

"Arrived on site for door control panel not operating. Upon arrival, inspected unit and confirmed issue with ui not responding when pressing buttons and ice and water dispenser not operating. Removed ui for inspection. Disconnected harnesses and reconnected and ui is now responding and dispenser is also operating correctly. Unit is operating as designed. Job complete. No parts used. Job complete"

Arrived on site to test unit for unit giving F3E0 error code open sensor. Test unit and found and sensor. Replaced sensor turned oven on to test and found glow igniter not working. Replaced glow igniter W11590294 from truck stock test unit and unit test good job complete.

"Arrived on site for a wall.Evan that is still flashing an F3 E0 error code. Inspected unit and work area. The customer advised that since the previous repair, the unit has been flashing that error message, and they are unable to even use the oven at this point. I tested the unit and confirmed the customer's complaint. I found that when you attempted to start a bake cycle, it would flash the F3 E0 error message right away and not start any cycles. I went ahead and replaced the oven sensor. I tested the unit again and still found the error message present. I gained access to the appliance manager and checked resistance values going to the oven sensor. I found the oven sensor reading 1.089 k ohms, indicating a good sensor. I followed the service manual instructions per this issue, and it advised me to replace the appliance manager. I replaced the appliance manager and tested the unit. I found the unit reach preheat and begin to work and operate as designed. I did advise the customer to contact us back if any other issues persist. Call complete. W11598120 and W11649350."

"Arrived on site to test unit for drain pump not turning off, tested unit found failed control, ordering parts office to reschedule ; ordrng 1 W11607637 (Control)"