We serviced a
KITCHENAID REFRIGERATOR
Model KBSD602ESS01
Near Liberty Hill, TX 78642
Gerry C
Job Details: 01/31/2024
"KBSD602ESS01 Arrived to install previously diagnosed and ordered parts. I removed and replaced the LED modules, noting no faint glow as usually found with the LED issue. The missing 1/2 of the LEDs did not illuminate and testing of the Aurora board revealed the P3, J1-2 did not energize, even when fully unloaded. Circuit to chassis testing showed all lines at above 4 M-ohm and variable, denoting a high likelihood the issue resided within the Aurora board. I swapped the two sets of wires at the connector and the lights that were out, began operating normally, fully proving the Aurora board as the source of the issue. There was shipping material still in various places and I removed. The RC door would not fully close and had a sponginess to the closed position. I found the door stop assembly required adjustment and after performed, the issue was resolved. No leaks observed during service. ; ordrng 1 W10830288 (LED Driver / Aurora)"
We serviced a
MAYTAG DRYER
Model MED5430MW0
Near Austin, TX 78739
Andrew
Job Details: 01/31/2024
Arrived on site to test unit for not starting. Found customer was not pushing and hold start button hard enough/long enough. Advised customer on starting. Unit working as designed. Job complete.
We serviced a
MAYTAG DRYER
Model MED6230HW3Y
Near Kingsland, TX 78639
Maurice R
Job Details: 01/31/2024
"Arrived onsite for dryer not spinning. On inspection found that the motor is making a loud humming noise. I turn the drum to see if it was locked up , spun freely. Gain access to the motor and unloaded it and it was still seized up. Installed new motor and now it is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF550CDHZ00
Near Leander, TX 78641
Miguel
Job Details: 01/31/2024
Arrived on site for refrigerator look over and coil cleaning. Verified unit has proper temperatures. All components functional. Removed front and back panels. Vacuumed and cleaned condenser coils. Call complete. Called office with Cc.
We serviced a
JENN-AIR MICROWAVE
Model JMC3415ES02
Near Austin, TX 78735
Leonardo
Job Details: 01/31/2024
"Arrived on site to test unit for door not opening. Found door not opening due to door hitting frame. Pulled unit out just a little to the front and found unit working as designed. Problem is installation, unit moves to the back and falls back behind the frame. Advised customer to fix the installation job complete."
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Bastrop, TX 78602
Matthew
Job Details: 01/31/2024
Arrived on site to replace faulty hub. Replaced hub and tested. Unit is functioning properly. Job complete.
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Bastrop, TX 78602
Matthew
Job Details: 01/31/2024
"Arrived on site for unit not functioning properly. Upon arrival inspected unit. Found that unit with power on but when selecting a cycle would not proceed to any given cycle. After a period of time, the display would begin to flash and then shut down. Replaced control. Power cycled unit and found unit is now functioning properly. Ran a test load and load passed. Job complete."
We serviced a
WHIRLPOOL DRYER
Model WED4985EW0
Near Georgetown, TX 78628
Sterling
Job Details: 01/31/2024
On arrival verified complaint of noise and not advancing cycle. Found noise is normal operation. Timer is not advancing during cycle due to internal failure. Replaced timer and ran test cycle. Unit is operating correctly. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAMS0
Near Pflugerville, TX 78660
Paul
Job Details: 01/31/2024
Arrived onsite for a dishwasher with broken wheels on the upper rack. I found the front left wheel on the upper rack broken and I replaced it. The rack rolls in and out properly. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Killeen, TX 76542
Tyler
Job Details: 01/31/2024
Arrived on site for washer shutting down between wash and rinse cycle. Upon arrival found no errors or voltage drops. Replaced control and reset and tested unit found it completing cycles and not shutting off. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300EBS01
Near Horseshoe Bay, TX 78657
Maurice R
Job Details: 01/31/2024
"Arrived onsite for previously diagnosed parts. Installed the door and moved the parts off the old to the new and found that the gasket is torn on the bottom. Ordering a new gasket, the unit is operating properly. No water leaks detected during service. ; ordrng 1 W11368721 (Gasket)"
We serviced a
JENN-AIR FREEZER
Model JBZFL18IGX10
Near Seguin, TX 78155
Andrey
Job Details: 01/31/2024
"Arrived on site to install previously diagnosed UI. Replace UI and tested, unit is now running as designed, job complete."
We serviced a
WHIRLPOOL OVEN
Model WOES3027LS00
Near Bastrop, TX 78602
Matthew
Job Details: 01/31/2024
Arrived on site or unit not functioning properly. On arrival customer showed several videos with various error codes. Intermittent display and sounds. Attempted to verify error codes but when going into diagnostics the display completely shut down. Replaced main control and console at the same time. Tested and found latch not engaging. Replaced latch and while replacing found wiring harness with several wires pinched between two metal panels. Rerouted harness and replace latch. Powered unit and tested at 350? and then again at 425? and allowed to cycle. Unit seems to be operating as designed. Customer will monitor. If symptoms persist recommend calling tech-support for further instruction. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Leander, TX 78641
Kimo
Job Details: 01/31/2024
Arrived onsite for a refrigerator that has stopped making ice/dispensing water. Upon arrival I I found this to be true. I checked the harness at the door and found that it was good. I the checked that if the filter was installed into the housing properly and found that it wasnt I corrected this and tested the unit and found the unit operating as designed. No leaks
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near San Marcos, TX 78666
Luis
Job Details: 01/31/2024
"Arrived on site. Installed gasket seals under freezer gasket lip,checked door seal good,replaced valve,tested water dispenser water no longer filling icemaker ."
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Georgetown, TX 78633
Sterling
Job Details: 01/31/2024
On arrival confirmed complaint of door not always showing closed. Replaced interlock harness as previously diagnosed and then ran multiple cycles to confirm unit is now registering door closing. Operational test is good job complete.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Dripping Springs, TX 78620
Andrew
Job Details: 01/31/2024
Arrived on site to test unit for error code. Found inverter failure code. Replaced inverter and magnetron. Tested unit for 2mins and 3mins with no issues. Unit now working as designed. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MS0
Near Austin, TX 78751
Matthew
Job Details: 01/31/2024
Arrived on site for potential gas leak. Upon arrival customer had shut off gas supply. Turn on gas supply and filled unit with gas for cooktop and bake valve. Customer stated that they only smell gas while the oven is in use. Ran checks at cooktop and oven with digital and liquid leak detector and found no indications of a gas leak.ran bake function with leak detector present and again found no indication of any leak. Notified customer while using a gas oven and the ignition process involved. There will be a smell upon ignition or reignition as unit is cycling. This is normal operation. Job complete.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL05
Near Austin, TX 78704
Paul
Job Details: 01/31/2024
Arrived onsite for a refrigerator with the right door gasket not sealing properly. I checked the door gaskets and found both of them sealing to the cabinet. The customer was concerned that it didnt feel as hard to pull the door with the new gasket. I explained about the gasket material and conformity to the customer. I also explained to the customer that she would see condensation on the liner if the gasket does not seal. The customer is satisfied with my explanation. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Dripping Springs, TX 78620
Andrew
Job Details: 01/31/2024
"Arrived on site to test unit for not washing. Found error f4e3(wash motor failure). Verified voltage to motor is correct. Replaced sump assembly, unit now working as designed. Unable to connect unit to hot water, cold water has faucet, water filtration, and dishwasher plumbed in. Plumbing fittings would need to be reconfigured to allow hot water to be connected. No leaks detected. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV04
Near Holland, TX 76534
Tyler
Job Details: 01/31/2024
"Arrived on site for refrigerator running continuously for extended periods of time. Upon arrival found temps at 1/39(set), 0/37(actual). Found ice bin full. Found no signs of cooling issue but found fc evap fan running even when door was opened. Found 14dcv at control. Replaced control and evap fan and found same results. Spoke with techline and reported findings. Techline stated unit would have to shut off at some point for all functions in unit to still be functioning within manufacturing specs. Based on findings its clear 7nit isnt over heat8ng or cooling impro. Techline stated evap fan on this model can run for extended t8mes of adc mode and recommended switching it to standard 8 hr defrost mode. Sr# 7738368940. Unit works as designed call complete"
We serviced a
MAYTAG OVEN
Model MER7700LZ2
Near New Braunfels, TX 78132
Andrey
Job Details: 01/31/2024
"Arrived on site to replace previously front door glass, replaced and tested unit is now functioning as designed, job complete."
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS3
Near Austin, TX 78735
Leonardo
Job Details: 01/31/2024
Arrived on site to test unit for damaged cooktop. Found scratches on glass. Replaced cooktop test unit and unit test good job complete.
We serviced a
MAYTAG WASHER
Model MHW5630HC0
Near Marble Falls, TX 78654
Maurice R
Job Details: 01/31/2024
Arrived onsite for washer leaking. On inspection turn unit on diagnostic mode and immediately water came from underneath. Pulled the top off and found the left spring that holds the tub up had broken. On further inspection found the water hose return to the tub off had fallen off because the tub fell down and it got disconnected. Ordering new springs and hose. F8E1; ordrng 2 W11314394 (Spring)s and 1 W11316604 (Hose)
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ4
Near Leander, TX 78641
Gerry C
Job Details: 01/31/2024
"WFG550S0LZA Arrived to inspect drawer falling down. The rear drawer slides were not engaged when the unit was installed and after correcting, the issue was resolved and the drawer operated as designed. No gas leaks detected during service."
We serviced a
WHIRLPOOL OVEN
Model WOD77EC0HS02
Near Leander, TX 78641
Miguel
Job Details: 01/31/2024
Arrived on site with for oven just turning on. Safety covering repair. Removed from wall. Replaced console with both controls as well. Verified operation. Call complete. SR # 7738255409W1A31V0WPL1
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPA01
Near Austin, TX 78704
Paul
Job Details: 01/31/2024
Arrived onsite for an ice machine to replace the previous diagnosed parts. I found two hoses spliced together supplying water to the ice machine. The union between the hoses was leaking water and the crimp connection on the fitting of the fill hose at the ice machine was leaking bad. I explained this to the customer and they requested me leaving the ice machine out so they could call the builder and have the hose replaced. I replaced the external drain pump. The water had been on the entire time since our last visit and the fill valve was not weeping. I turned the water off at the wall to prevent any further leaks at this time. Call complete.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104KPS1
Near Austin, TX 78739
Andrew
Job Details: 01/31/2024
Arrived on site to test unit for leaking. Found overflow pan was full of water. Clear pan and found error f10e2(vent wax motor). Replaced vent and unit completed diagnostics with no issues. Advised customer on soap usage. No leaks detected. Job complete.
We serviced a
UNKNOWN VENTHOOD
Model UXT5230BDS2
Near San Marcos, TX 78666
Andrey
Job Details: 01/31/2024
"Arrived on site to replace previously diagnosed motor and fan blade, replaced motor and fan blade without much improvement on the noise, stated to customer that some vibration noise is normal, if customer has any other issues advised to contact Whirlpool directly, job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Marble Falls, TX 78654
Lou
Job Details: 01/31/2024
"Arrived on site to inspect dishwasher door noises. Upon further inspection, I tested the door and found when the door is opened fully, it makes a loud grinding noise. I pulled the unit out and found the left spring to hinge bushing missing and the spring was hooked to the hinge. When opening the door fully, the hook of the spring was grinding into the chassis where the hinge is mounted (photo). Using a bushing from my van stock (WP8268990). I attached it to the spring and hinge and retested and unit is operating as designed. Also, I found when pulling the unit out from the cabinets that the RO water line was installed running in front of the dishwasher (photo). No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFC0
Near Temple, TX 76502
Jonathan M
Job Details: 01/31/2024
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the drain pump assembly and pressure switch and ran the unit through an auto test. Found the unit working in operating as designed, but did find a large amount of soap buildup inside the washer. I did advise the customer to lighten the amount of soap they are using as they have a lot of soap buildup inside of their washer. The customer advised that they use the loading go feature on the unit. I checked the unit and found it set to five times concentration. I did advise the customer to run a few cycles without soap prior to continuing to use the washer. Found no water leaks present during operation. Call complete."
We serviced a
WHIRLPOOL VENTHOOD
Model UXT5236BDS2
Near Andice, TX 78628
Miguel
Job Details: 01/31/2024
"Arrived on site for vent hood filter . Found latch was missing, replaced latch and filter. Verified operation. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Leander, TX 78645
Kimo
Job Details: 01/31/2024
Arrived onsite for a refrigerator that is not cooling. Upon arrival I found The unit running. I gained access to the fc Evap and ran test 40 and found that the unit didnt create a frost pattern after monitoring for 20mins. I also heard a hissing noise when the compressor was running. I am ordering ss and nitrogen to test for leaks. Office to reschedule ; ordrng 1 W11291123 (EVAPORATOR) and 1 W11099748 (EVAPORATOR) and 1 W11592010 (COMPRESSOR) and 1 TJ90SF8404 (Access valve) and 1 WP279368 (Uv drier) and 1 Nitrogen (Nitrogen)
We serviced a
JENN-AIR REFRIGERATOR
Model JBSFS42NMX00
Near Waco, TX 76712
Jonathan M
Job Details: 01/31/2024
"Arrived on site for a refrigerator that is freezing items in the pantry crisper drawer. Inspected unit and work area. The customer advised that it only freezes on the temperature controlled refrigerator crisper drawer. She advised that she has put several different items in it and everything seems to freeze. I did partially confirm the customers complaint and attempted to check the damper motor. Found the damper door opening and closing, but it seemed like there were still freezer air leaking through the damper door. Ordering the damper assembly in the office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11447197 (Damper assembly)"
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Copperas Cove, TX 76522
Tyler
Job Details: 01/31/2024
Arrived on site for dryer not starting. Upon arrival confirmed issue and verified correct power supply. Found pts stuck and replaced it. Found uni5 starting and heating as designed. Call complete
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Del Valle, TX 78617
Matthew
Job Details: 01/31/2024
"Arrived on site to replace faulty basket, failed to bring and suspension. Replaced all components and noticed one putting unit back into its installed position, Unit was not leveled. Found that the floor in the home is not leveled. Notified customer and took pictures. Notified customer that the unit must be level prior to use. Jobcomplete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Lago Vista, TX 78645
Kimo
Job Details: 01/31/2024
Arrived onsite for a refrigerator that is making a clicking noise. Upon arrival I ran test 3 and found that the noise was coming from the diffuser. I replaced it and tested and found the noise was gone. Unit operating as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Austin, TX 78724
Scott
Job Details: 01/30/2024
Arrived on site for dishwasher leaking . Customer mentioned unit would leak when not in use . Ran diagnostics no error codes . Replaced valve . Reran disconnect. Unit passed tests . No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW10
Near Austin, TX 78759
Matthew
Job Details: 01/30/2024
"Arrived onsite for unit not cooling properly, freezer not freezing properly. Inspected and found freezer compartment at 20 degrees. Disassembled and found evaporator only building frost on cap tube and first coil. Unit will need 2 hr Sealed system compressor replacement. Unit has aluminum cap tube. ; ordrng 1 W11582579 (Compressor) and 1 W11562258 (Evaporator) and 1 Lokringkit (Lokring kit) and 1 R600 (R600) and 1 Nitrogen (Nitrogen) and 1 W11506635 (Access valve) and 1 Wpw10143759 (Uv dryer) and 1 2hr (2 hr)"
We serviced a
KITCHENAID COMPACTOR
Model KTTS505ESS2
Near Bertram, TX 78605
Miguel
Job Details: 01/30/2024
"Arrived on site for foot pedal not opening the door. Replaced pedal and screws. Still will not open unless pulled. Seems like toe grill does not let pedal engage all the way.nCalled tech support, 7738363312. Recommends new bin. Advised customer we will call once parts arrive. ; ordrng 1 WPW10451276 (Container)"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Kingsland, TX 78639
Miguel
Job Details: 01/30/2024
"Arrived on site with new fan and motor. Removed evaporator cover, replaced fan motor and blade, verified operation. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM12
Near Andice, TX 78628
Maurice R
Job Details: 01/30/2024
Arrived to swap out a door that is dented. On inspection found that the right door about half down next to the handle there is a dent. Installed the new door and flipped all the parts over to the new door.
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Leander, TX 78641
Maurice R
Job Details: 01/30/2024
"Arrived onsite for washer stuck in drain cycle. On inspection when you plug the unit in it starts the drain pump and nothing else works. Installed a new control board. The unit is up in running now, calibrated it and now running the diagnostic cycle. The unit passed the diagnostic cycle without any issues. The unit is operating as designed and no water leaks detected during service."
We serviced a
AMANA WASHER
Model NTW4516FW1
Near Killeen, TX 76541
Tyler
Job Details: 01/30/2024
Spoke to customer over the phone and they had stated R.A.C. Had already replaced machine and didnt need service. Call complete
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near New Braunfels, TX 78130
Andrew
Job Details: 01/30/2024
Arrived on site to test unit for not heating up. Found L2 in plug was disconnected. Secured L2 and unit is now working as designed. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSC48FJS00
Near San Marcos, TX 78666
Andrew
Job Details: 01/30/2024
Arrived on site to test unit for vibration noise. Found cap tub and evap cover vibrating. Applied mastic to cap tube to dampen sound and applied permagum to rear of evap cover. Noise is no longer present. Customer satisfied with improvement. Job complete.
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Waco, TX 76707
Jonathan M
Job Details: 01/30/2024
Arrived onsite to install previously diagnosed parts. Inspected unit and work area. I replaced the agitator and tested the unit. I still heard the popping noise coming from the washer. I called Whirlpool Techline and spoke to Robert SR# 7738303620. He had me run a few checks and we found he balance ring had separated from the basket. I asked me to go ahead and replace the basket. Ordering parts in the office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W10554251 (Basket)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS11
Near Austin, TX 78745
Luis
Job Details: 01/30/2024
"Arrived on site. Found a defective left side fresh food door,replaced defective door checked door operation good."
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Austin, TX 78759
Matthew
Job Details: 01/30/2024
"Arrived on site for unit not heating. Upon arrival due to previous ventilation issues. I ran a digital airflow test and unit failed. I disconnected the external ventilation, Ran the test a second time and the unit passed. I run a third test with the unit connected back to external ventilation and it failed again. Notified customer that I cannot proceed with further repairs due to the original issue not being properly handled. Any further visit or repair will be out of pocket unless approved by manufacture."
We serviced a
WHIRLPOOL OVEN
Model WGG745S0FS05
Near Burnet, TX 78611
Miguel
Job Details: 01/30/2024
"Arrived on site for burner not working. Replaced gas valve . Verified proper or office. Double checked oven. Working as designed, allow enough time to preheat. Call complete."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Austin, TX 78717
Paul
Job Details: 01/30/2024
Arrived onsite for a dryer that stops working in the middle of a cycle. I tested the dryer in timed dry and automatic dry finding both working as designed. I found the temp good and the air flow good. I ran the dryer for 25 minutes on high heat and the dryer never shut off and worked properly. I went over what the dryer will do in the automatic mode when the timer gets to the wrinkle free part of the setting. I found no other issues with the dryer at this time. Call complete.
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Austin, TX 78744
Scott
Job Details: 01/30/2024
"Arrived on site for washer running off balance . Found tub defective per service pointer . Also suspension has failed and damage to tub ring . Ordering basket ,ring and suspensions . Call to set return .; ordrng 1 W11172199 (Basket) and 1 W11550886 (Tub ring)"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Cedar Park, TX 78613
Paul
Job Details: 01/30/2024
Arrived onsite for a washer to replace previous diagnosed parts. I replaced the harness and tested the washer. I found the pump working but not shutting off. I found the pressure hose clear. I found the pressure sensor in the control defective. I replaced the control and tested the washer. All is working as designed. Call complete. Use Authorization # W19KQ10APL1.
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Seguin, TX 78155
Andrey
Job Details: 01/30/2024
"Arrived on site to install previously diagnosed strike, installed part and test unit, unit is now running as designed, job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ2
Near Seguin, TX 78155
Andrey
Job Details: 01/30/2024
"Arrived on site to test unit for no vent light, tested unit found socket not receiving and voltage, replaced control board and tested, unit is now running as designed job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Seguin, TX 78155
Andrey
Job Details: 01/30/2024
"Arrived on site to test unit for not draining, upon arrival found water inside tub, activated drain pump and water is getting eliminated no restriction in drain line. Customer stated it only happened once. Stated to customer that since it only happened once it was possibly an operating error, customer also stated that dishes arent being dry at the end of the cycle, tested unit and found all components are activating. Demonstrated that the heater is activating, noticed customer is not using rinse aid. Stated to customer that using rinse aid is highly suggested for optimal performance. At this time unit is running as designed. Customer will monitor and contact office if issue persists. No leaks detected, job complete."
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near New Braunfels, TX 78130
Andrew
Job Details: 01/30/2024
Arrived on site to test unit for not washing. Found drain hose was laying on the ground preventing water levels from being reached properly causing continuous filling and draining. Put drain hose up in drain pipe as per installation instructions and unit now working as designed. Found cold water line was leaking. Recommended replacing water line. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Burnet, TX 78611
Maurice R
Job Details: 01/30/2024
"Arrived onsite for previously diagnosed parts. Installed the new door, tested the water it is working now. Called for water to the ice maker and it filled. Informed the customer that they need to dump the first few ice tray of ice. No water leaks detected during service."
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near New Braunfels, TX 78130
Andrey
Job Details: 01/30/2024
"Arrived on site to test unit for no baking cycle, customer stated console is acting erratic, tested unit found multiple F6E4 error codes present, inspected wiring did not find any loose connections, will need to replace console to fix issue, console was run without. Ordering console, scheduled for 02/09 ; ordrng 1 W11600321 (Console)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Little River-Academy, TX 76554
Tyler
Job Details: 01/30/2024
Arrived on site for washer needing previously diagnosed control. Upon arrival confirmed issue and installed part. Reset and tested 7nit found no leaks and washer working as designed. Call complete
We serviced a
KITCHENAID RANGE
Model KCGS556ESS00
Near New Braunfels, TX 78130
Andrey
Job Details: 01/30/2024
"Arrived on site to test unit for knob issues, customer stated that trim under knob is not sticking, added adhesive and secured trim piece, unit is now functioning as designed job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model JBSS48E22L00
Near Austin, TX 78731
Joe Z
Job Details: 01/30/2024
Arrived on site to install previously ordered part. Replaced evaporator fan. Unit is operating as designed. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Austin, TX 78738
Leonardo
Job Details: 01/30/2024
Arrived on site to test unit for keypad not working. Found normal not working. Replaced console test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ10
Near Morgan's Point Resort, TX 76513
Tyler
Job Details: 01/30/2024
Arrived on site for refrigerator making a knocking noise when water was dispensed through door but not ice maker. Found valve failing and replaced it. Found no slamming noise present when dispensing water and no leaks. Call complete
We serviced a
WHIRLPOOL COOKTOP
Model WCE55US0HS01
Near Austin, TX 78728
Kimo
Job Details: 01/30/2024
"Arrived onsite for a cooktop that seems to not be heating properly. Upon arrival I tested the unit using the same pots the customer uses to make tea with water in them,as that is what they where was making when they noticed the issue. The customer started that it took 20mins to come to a boil when it usually takes 10. During my test I found that all burner came to a boil at 8mins with is normal. Unit is operating as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Georgetown, TX 78626
Sterling
Job Details: 01/30/2024
On arrival installed new handle bolts and studs. Console is coming apart and needs to be replaced. Console did not arrive in time for service. Schedule for 2/7 place on CANCELLATION LIST. ; schdld next appmnt for 2/7 WED !
We serviced a
WHIRLPOOL DISHWASHER
Model WDP730HAMZ0
Near Cedar Park, TX 78613
Lou
Job Details: 01/30/2024
"Arrived on site to inspect dishwasher not draining. Upon further inspection, I found water in the bottom of the tub and pressed the cancel button to engage the drain pump. I could hear the pump motor and it sounded strong, but no water was being drained. I checked the disposal for the knockout plug being removed and it was. I found the drain hose clogged with a white colored debris. While the drain pump was on, I was able to work the debris loose and the unit drained as designed. I placed the unit in diagnostics showing error code F8E1-slow drain. Cleared the code and continued with testing and it is operating as designed. I contacted the owner to discuss my findings and repairs. No water leaks observed during service, job completed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB533CZJZ
Near Austin, TX 78757
Wesley
Job Details: 01/30/2024
Arrived onsite and found unit had frosted up following an air gap in freezer gasket. Determined unit is now operating as designed following a customer defrost. No evidence of defrost issue. Advised on condensation frost and keeping the door air gap closed with careful storage. Unit is in good working order.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Jarrell, TX 76537
Sterling
Job Details: 01/30/2024
"On arrival confirmed complaint of failed ice maker and splashing water tube. Replaced ice maker, fill tube, and tube extension. Ran ice maker harvest test and fill test. Operational test is good. Job complete no leaks detected during service."
We serviced a
MAYTAG WASHER
Model MVWP575GW1
Near Granger, TX 76530
Sterling
Job Details: 01/30/2024
"On arrival verified complaint of not draining and noise. Ran diag and found drain pump activates for 2 seconds then fails. Also during spin agitator makes a rubbing sound. Recommend replacing hub, agitator, and drain pump. Ordering hub and agitator. Resch 2/9; ordrng 1 W11418231 (Agitator base) and 1 W10528947 (Hub)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near Hutto, TX 78634
Kimo
Job Details: 01/30/2024
Arrived onsite for a refrigerator that is not dispensing ice at times. Upon arrival I found unit operating as designed. I checked the door harness and the bottom and found it good but there my be some issues in the door itself. I am ordering the door and have office reschedule ; ordrng 1 LW11026356 (DOR-FIP)
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE500ESS20
Near Lakeway, TX 78738
Leonardo
Job Details: 01/30/2024
"Arrived on site to test unit for unit giving F1E5 error code. Test unit and found F1E5 F6E4 and F2E1. Appliance manager error and shorted keypad. Customer did say touch pad will beep but not take command. Will need to replace appliance manager, inverter, magnetron and console on return visit. Will need 2 hours. Called Techline and they suggested to replaced those parts SR#7738362658; ordrng 1 W11600634 (Console) and 1 2hourjob (2 hour job)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Austin, TX 78741
Scott
Job Details: 01/30/2024
"Arrived on site ,replaced harness. Told them to plug in for couple days and see if any issues arise . Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Waco, TX 76708
Jonathan M
Job Details: 01/30/2024
"Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. The customer advised that the unit stopped cooling for about a day and then it has since been calling for the past four or five days. He didnt exactly know what happened but wanted to have it checked. Found freezer temperatures at one degree Fahrenheit in the refrigerator section at 38?F. Found the compressor running and no evidence of a defrost issue. I did advise the customer that because everything is working right now, theres really nothing for me to be able to figure out in terms of what were wrong, because it couldve been due to a door being left open or a power related issue. Did advise the customer to keep an eye on the unit and they call back if any other issues persist. Call complete."
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Taylor, TX 76574
Kimo
Job Details: 01/30/2024
Arrived onsite for a washer the is leaking. Upon arrival I found that the water was turned off at the tap. I turned the water bacon and found that the taps were leaking (see photos) I checked the hose connections and the the washer and found that it was seeping due to improper installation I corrected this and found that the see was gone. I advised the customer to have their taps repaired to eliminate all leaks. Unit is operating as designed
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Austin, TX 78703
Scott
Job Details: 01/30/2024
Arrived on site for washer not spinning loads out . Got off balance error code . Found suspension failing and tub ring damaged from bouncing around . No water leaks detected. Ordering suspension and tub ring . ; ordrng 1 W10780045 (Suspension) and 1 W10780045 (Tub ring)
We serviced a
AMANA REFRIGERATOR
Model ART318FFDB11
Near Waco, TX 76705
Jonathan M
Job Details: 01/30/2024
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the compressor, dryer, access valve and couplers. Vacuumed down the unit and found the unit hold proper pressure. I charged the unit up with 50 g of.R600 and tested the unit. The unit began to work and operate as designed. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Marion, TX 78124
Andrey
Job Details: 01/30/2024
"Arrived on site to test unit for not washing dishes, inspected unit and found water valve closed, opened valve and ran diagnostics, all components are engaging and unit is running as designed. Stated to customer to start using rinse aid and to prop door open after cycle is completed to help with the drying. Unit is running as designed, no leaks detected job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Hutto, TX 78634
Kimo
Job Details: 01/30/2024
Arrived onsite for a washer that is not drying. Upon arrival I checked the drain pump and found that the harness was damaged. I repaired it and tested the unit and found the unit operating as designed job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ00
Near New Braunfels, TX 78132
Andrew
Job Details: 01/30/2024
Arrived on site to test unit for light in RC not working. Needing module assembly. Office to reschedule. ; ordrng 1 W11470191 (Light assembly)
We serviced a
JENN-AIR RANGE
Model JDRP436HM01
Near Canyon Lake, TX 78132
Andrew
Job Details: 01/30/2024
Arrived on site to test unit for not heating properly. Found door barely making contact with door switch interrupting heat cycles. Techline recommending replacing hinges and if issue is not corrected need to call back as receivers are not serviceable. Office to reschedule. SR#7738358853; ordrng 1 W11096984 (L hinge) and 1 W11096983 (R hinge)
We serviced a
KITCHENAID OVEN
Model KFGC558JSS05
Near Kingsland, TX 78639
Miguel
Job Details: 01/30/2024
"Arrived on site for oven knobs not working, found burners turn off went out to low simmer. Unable to adjust simmer valves. Ordering new valves. Unable to get unit into diagnostics mode, ordering control. Confirmed both convection fan motors do not turn on. Ordering both as well. Office will call to schedule. ; ordrng 1 W11381267 (Manifold) and 1 W11378578 (Manifold) and 1 W11620687 (Control) and 1 W10794440 (Motor) and 1 W10794440 (Motor) and 1 Extratime (Extra time)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Burnet, TX 78611
Miguel
Job Details: 01/30/2024
"Arrived on site for leaking from roof, with new tank and ties. Replaced tank and ties. Certified operation. No leaks. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Marion, TX 78124
Andrey
Job Details: 01/30/2024
"Arrived on site to test unit for washer not operating, customer stated that washer spins clothes too fast and sometimes doesnt power on. Tested unit and found all components engaging as designed, stated to customer how to properly start and run cycles and explained the process of each cycle. Ran diagnostics, unit is running as designed, no leaks detected, job complete."
We serviced a
WHIRLPOOL RANGE
Model KSGG700ESS6
Near Austin, TX 78757
Wesley
Job Details: 01/30/2024
Arrived onsite and replaced cooktop and shaped the existing supports to factory standard. All checks good. Unit is now operating and set up as designed. All checks good.
We serviced a
WHIRLPOOL ICE MACHINE
Model WUI75X15HB01
Near Round Rock, TX 78664
Wesley
Job Details: 01/30/2024
Arrived onsite and used oscillating multi tool to buff the evaporator factory weld burs that were causing the ice to stick and melt during the harvest. Unit is now operating as designed. Advised customer on repair. Sealed system is not needed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Lakeway, TX 78734
Luis
Job Details: 01/30/2024
Arrived on site for noise complaint. Diagnosed vibration from condenser coils adjusted unit noise no longer present
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS04
Near Round Rock, TX 78681
Paul
Job Details: 01/30/2024
Arrived onsite for a refrigerator that is not making ice or dispensing water. I found the reservoir frozen due to the fan styrofoam housing broken on the right side causing it to fall down and not seal at the top allowing cold air to freeze the reservoir. I replaced the fan housing. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDM01
Near Austin, TX 78722
Joe Z
Job Details: 01/30/2024
"Arrived on site for FC door seal keeps falling off and Rc door seal starting to fall as well. Upon arrival,inspected unit and found gap in liner is too large to keep gasket in place. Ordering both rc and fc doors and name plate; ordrng 1 LW10668874 (Rc door) and 1 LW10668875 (Fc door) and 1 W11178521 (Name plate)"
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Pflugerville, TX 78660
Scott
Job Details: 01/30/2024
Arrived on site for washer leaking . Found outer tub cracked under drain pump. Ordering outer tub . Call to set return ; ordrng 1 Weight2hrs and 1 W11219115 (Outer tub)
We serviced a
MAYTAG WASHER
Model MVWB865GC0
Near Round Rock, TX 78665
Kimo
Job Details: 01/30/2024
"Arrived onsite for a washer that will not start a cycle. Upon arrival I found F7e5 Shifter Failure f2e1 UI Stuck Button codes stored. I checked the slider and found that it was damaged and caused damage to the clutch and rotor. I also checked the gearcase and found that it was tough to turn which is a sign that it is going to fail. I am ordering a gearcase, clutch, and slider to repair the unit set return for 02/06/24. ; ordrng 1 W10734521 (SLIDER) and 1 W10754448 (CLUTCH) and 1 W10915701 (ROTOR) and 1 W11393685 (GEARCASE)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Austin, TX 78734
Leonardo
Job Details: 01/30/2024
Arrived on site to test unit for unit not washing. Found unit not getting water. Found water turned off under sink. Turned water on test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Round Rock, TX 78681
Kimo
Job Details: 01/30/2024
Arrived onsite to install previously ordered part. Upon arrival I installed the new Icemaker and tested the unit and found unit operating as designed.
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Lorena, TX 76655
Jonathan M
Job Details: 01/30/2024
"Arrived on site for a dryer that is not heating. Inspected unit and work area. I checked voltage at the terminal block and found proper voltage and polarity. I checked all heating components and found the thermal cut off open. I went ahead and replaced the operating thermostat and thermal cut off. I explain to the customer that the only other thing that can cause the thermal carafe to be open. Besides, the operating thermostat would be for airflow. I checked inside of there dryer vent hose and found that the attachment inside of the wall was almost completely closed. Did advise the customer that he will need to have that fixed for the machine to operate properly. Tested the unit and the unit is working and operating as designed. Call complete."
We serviced a
JENN-AIR FREEZER
Model JBZFL18IGX10
Near Austin, TX 78738
Luis
Job Details: 01/30/2024
"Arrived on site for noise complaint. Diagnosed coils vibrating in compressor compartment,removed bottom cover adjusted coils,ran compressor test noise no longer present"
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Pflugerville, TX 78660
Wesley
Job Details: 01/30/2024
Arrived onsite for customer concerned about washer vibration and off balance. Found unit operating within specifications. Shipping bolts have been removed and are not installed. No error codes. Advised customer on findings and made minor adjustment to the pedestal to better level. Unit is in good working order. Called techline to report findings. Waited on hold before call dropped after 20 minutes. Notified management to follow up to document.
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Pflugerville, TX 78660
Wesley
Job Details: 01/30/2024
Arrived onsite for customer concerned about lint build up in the door gasket. Advised that lint in the door gasket is a normal maintenance item and advised on how to best clean the lint. Advised that maintaining the lint trap does not affect the lint collecting in the door gasket. All else checks good. No error codes. Advised on findings.
We serviced a
WHIRLPOOL DISHWASHER
Model mdb4949skz0
Near Leander, TX 78641
Lou
Job Details: 01/30/2024
"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the inlet valve and found the hose connector gasket was damaged. Customer provided a new connector and I installed it and tested the unit in diagnostics with no error codes showing. The unit is operating as designed with no further leaks. Job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Temple, TX 76502
Tyler
Job Details: 01/30/2024
Arrived on site for washer needing previously diagnosed control board. Upon arrival confirmed issue and installed part. Tested washer after rest and found it operational without shutting down in moral wash. Call complete
We serviced a
KITCHENAID OVEN
Model KODE500ESS21
Near Austin, TX 78739
Leonardo
Job Details: 01/30/2024
Arrived on site to test unit for unit being off. Found customer using an oven thermometer to measure temperature. Advised customer to go base on the way the unit cooking. Showed customer how to calibrate the unit. Job complete.