Oven & fridge
David - Austin, TX
Outstanding personnel office and technicians.
Betty - Seguin, TX
Very kind and professional.
Excellent customer service
Andrew - Austin, TX
Especially impressed with Joseph's willingness to explain what he believed the issue was and why. Considerate to explain recommended course of action.
Angela - Copperas Cove, TX
The technician took his time and made sure that my dishwasher was working right. He stayed for an entire wash cycle to make sure the washing arms were dispensing water appropriately.
Great service and communication!
Tara - Jonestown, TX
Lou ( whirlpool tech )
Noe - Leander, TX
Great Service !!!!
On Time, Great/Efficient Service, Great Price
Davis - Austin, TX
He arrived on the date and within the timeframe set up for the appointment. I received a call about 30 minutes before arrival to give me the heads up Kevin was on his way. The problem was diagnosed quickly [error codes indicated a likely problem with an air pressure sensor - turns out the problem wasn't the sensor but rather the hose leading to the sensor had a small hole from rubbing against the chassis during operation]. Kevin identified the problem, replaced the hose, and did a quick check to ensure the error was no longer repeating. Everything [parts & labor] was covered under the Whirlpool warranty.
Service was fine. The scheduler doesn't listen to customers
Melanie - Leander, TX
I kept telling your scheduler over and over again to call my husbands number to schedule repair and she just kept ignoring me and calling me anyways. I told her he could "maybe" do repair on Tuesday, but she needed to confirm with my husband and she scheduled it for Tuesday without confirming with him.
Really good service
Pamela - Austin, TX
Moxley - New Braunfels, TX
Above and Beyond
Therese Greene - Georgetown, TX
Jonathan Short went above and beyond the small repair we needed on our new gas stovetop. We had recently moved in a brand new house and he took the time to explain features of the dishwasher, oven and stovetop that I was unfamiliar with. I learned quite a bit and really appreciate him taking the extra time.
Thomas - Temple, TX
I wasn't sure I would have my oven repaired to cook for Thanksgiving. The Service Technician made it happen & my family was Grateful.
Claribel - Killeen, TX
I thanks for his services and his good knowledge! Awesome !
Cathy - Austin, TX
best experience I've had with repair service
Renee - Cedar Creek, TX
on time, polite and friendly, knowledgeable, solved problem quickly
Great Meticulous Service
Brenda - Austin, TX
The repair representative was on time and very focused on repairing my oven. He was neat and wore booties in my house. Thanks!
John - New Braunfels, TX
He was on time and professional. He helped me fix the issues.
Detailed and thorough
Rama - Austin, TX
Thorough at work and detailed explanation about the issue.
Ej - Horseshoe Bay, TX
Roxana - Smithville, TX
awesome service rep
Caleb - Leander, TX
lou was very professional and helpfull he explained everything completely and answered all of my questions. I will be requesting him for all of my repairs in the future!
Knowledgeable and Experienced
Trusan - Killeen, TX
He explained everything we needed to know about our refrigerator. Thanks....
Covered by warranty, awesome service
Haley - Killeen, TX
Al was super courteous, friendly, informational, and quick. He even came back by when he had a bad feeling about something, figured it out and was back out with the correct part the next morning to fix it.
Quick and Easy!
Jennifer - Austin, TX
Lou was great! Fixed the problem very quickly.
Amy - The Hills, TX
Gwen - Georgetown, TX
So glad to have these great guys come out and fix my dishwasher! Quick, friendly and done in a flash! Thanks guys!!
Frances - Austin, TX
Joseph was great!
Mitchell - Bastrop, TX
Joseph was Great. He was extremely knowledgeable and really cares about his customers.
Jayant - Austin, TX
George - Austin, TX
He is a great repair man and knows exactly what is wrong and does a fantastic job and great personality. He is a real asset to your company.
Larry - New Braunfels, TX
Technician was very professional.
Connie - Lakeway, TX
I will request that Brandon make my next Service Calls.
Katherine - Killeen, TX
Bernard - Austin, TX
Clif was outstanding! Very helpful, clearly explained things.
Great Service!! Super Friendly!!
Justin - Buda, TX
Will use again!!
Service was great, friendly, courteous, and on time
Joe - Horseshoe Bay, TX
Service was great, friendly, courteous, and on time. Always been the same way with appliance express which we so appreciate! Joe rowland
Lois - Lakeway, TX
Fast and Efficient
Nick - Austin, TX
Tyler was prompt, knowledgeable, and even had the part I needed in the truck, which made for a quick fix that had my fridge good as new.
Charles - Austin, TX
They were easy to deal with. I appreciate the scheduling updates. Scott arrived on time, was polite and put things back the way he found them. The shoe booties were a nice touch.
Thorough and thoughtful
Janet - Austin, TX
Kevin did a great job in figuring out what was wrong with my dryer. He was thorough and thoughtful. Thank you!
Bhaveshkumar - Cedar Park, TX
It was great!
Lindsay - Cedar Park, TX
Technician did a thorough job and made sure everything was working properly before leaving. Only issue was it took a while to get the appointment and then required a 2nd visit for a part.
Knowledgeable and Great Service
James - Briarcliff, TX
The technician was very knowledgeable and polite. He answered all our questions.
Awesome James is #1
David - Georgetown, TX
Great service!! Everyone kept me posted before & throughout the apptm, and on a holiday weekend! Unexpected but so appreciated!
Mary - Belton, TX
Al did an exceptional job in diagnosing & repairing my washer. He was Professional in getting the job completed in a timely manner.
great service, day before holiday
Donna - Robinson, TX
We received prompt service and a time frame that was fulfilled plus a courtesy call 30 min out. Very nice tech. Saved their brochure will use them next time I need service on an appliance.
Libbey - Kingsland, TX
The technician arrived as expected and was very professional.
Fast, Friendly Service
Shawna - New Braunfels, TX
Dana - Buda, TX
Leo was excellent, very knowledgeable about Whirlpool. Would definitely recommend him.
Fast and Easy
Edward - Spicewood, TX
Luis identified the problems quickly and made repairs efficiently.
Michael - Austin, TX
Ernest - Kyle, TX
Kevin was a great service tech
Tommy - Salado, TX
Shelly - New Braunfels, TX
Very good job
Pj - New Braunfels, TX
Latricia - Hutto, TX
very helpful, taught us a few thing
Michael - Georgetown, TX
Suzanne - Salado, TX
Al worked until all was repaired.
Daniel - Round Rock, TX
Art - Austin, TX
Cliff did a great job and was very professional.
Alan - Georgetown, TX
Gerry was very personable, knowledgeable, and skilled. We highly recommend him!
Shawn - Round Rock, TX
He was my second tech of the day. He came back out after I felt the first guy didn’t do enough. He spent time taking things apart, explaining the process & making sure everything was fine.
Excellent service and promptness
Jason - Leander, TX
Great service and timeliness, not often does a technician arrive before their stated time frame. James is not only professional but also courteous.
Better than expected service
Andrew - Austin, TX
Technician showed up on the day of appointment as promised. Appreciate the convenience of receiving a heads-up phone call a few minutes prior to arrival to be able to adjust my schedule.
Anthony - Florence, TX
Seamless system for repairs and service!
tech knew his product so he made it look easy
Clifford - Georgetown, TX
Lou is a great tech very pleasing personality!
Fernando - Kyle, TX
Eva - Bertram, TX
They were ate time. Took care of the problem. I was very satisfied.
Pat - The Hills, TX
Tyler Rocks !
Walter - Round Rock, TX
In my opinion Tyler is the best of Technicians you've sent to us. He is very professional, knowledgeable, and ensures that the customer is fully satisfied before leaving. He came back to finish / correct the work of a previous Tech, and he took his time to do the job right. I was very impressed with Tyler, Appliance has a great asset in him.
Sharon - Dripping Springs, TX
Mike - Lakeway, TX
Terrie - Waco, TX
He came and he was polite and he knew just what to do.He fixed the dryer in a short period of time, thanks Steve.
Mp - Austin, TX
Great service. Reasonable price.
Jeff - Georgetown, TX
I was skeptical at first. I found them on the internet with good reviews and I took a chance. I’m glad I did, Jerry did an outstanding job. They stayed in touch and show up when they were suppose to.
Moira - Austin, TX
Brandon was efficient and knowledgeable!
Gregory - Austin, TX
great service, price too high
Anthony - Austin, TX
service call ios way too high
Connie - Georgetown, TX
Jerry is the best service representative we have ever had. He knows his business and how to get things done the right way. Very pleasant experience. Highly recommend.
Stephen - Harker Heights, TX
Appliance Express failed to submit the report stating that due age (the washing machine is about 25 years old) is basically not worth repairing. They were called twice by AHS requesting the report. Over a week later they report was sent. Now, a week and a half later, I have to wait for AHS to attempt to find the parts. I have been without a washing machine for all of this time. I am not happy with Appliance Express not submitting the paperwork, but also AHS for not trying harder in getting the information. We have been AHS customers for 26 years. This is the first major appliance that has needed to be replaced. I just want to know if my machine will be replaced or repaired. If being replaced, will AHS give us an equatable machine or will we get cash.
Rental Property Oven Fix
Charles - Pflugerville, TX
Appliance works, but work not quality
Walter - Round Rock, TX
I do appreciate the fact that our microwave now works from the parts replaced, but the Technician didn't take time to do a quality finish of the job. The outside frame wasn't flush with the front face like it was before, and 1 of 3 of the major weight supporting bolts was not securely screwed in, in fact, it was cross threaded and had no value to help support the weight of the unit. Thank goodness a more advanced Technician in Tyler came by on the next visit to clean up the bad service call, he took his time, took back down the over the oven installed microwave, and got it properly seated, and now all is good. Thank you Tyler, I hope you don't have to spend a lot of time cleaning up jobs for others. Oh, and another thing, Wesley left a screw out of the top of the microwave during the repair ( not the supporting weight one) and Tyler found a replacement in his bag. Tyler is a top notch Tech, with strong client satisfaction skills. I hope Appliance Express will do what they need to keep a quality guy like him around.
Kathleen - Austin, TX
Scott was very pleasant and nice. He explained everything he did and what he recommended in a very professional , layman's terms. I would Highly recommend Scott and Appliance Express.
Timothy - Jarrell, TX
Outstanding service.. Very courteous and knew how to repair our appliance quickly and right.
Charles - Georgetown, TX
Polite & courteous
Lynn - Kingsland, TX
Tommy does a fantastic job and always very pleasant.
judy - Austin, TX
Cliff is very nice and knowledgeable. He always does an amazing job!
Jerry did a great job. Very professional.
Tom - Round Rock, TX
John - New Braunfels, TX
Repair man was prompt and professional. Helped me fix the problem.
Noel - Austin, TX
Matthew - Canyon Lake, TX
Good overall experience
so glad to still be under warranty
Robert was remarkably great and knowledgeable about the product. He had to replace the complete memory board in the washer. It has had nothing but problems since I bought it. I have been using it now for two days and I fear that the problems with the washer are still there and I am having trouble completing certain wash cycles. I am keeping a log of the problems. This is a Whirlpool problem I think.
Char - Marble Falls, TX
Tommy was awesome. He arrived when he said he would, knew the problem right away and fixed it without issue. I honestly wish that other repair people were as good, courteous and knowledgeable. Great job. Sure hope when I need another repair that they send Tommy. If not, I’ll wait until he’s available.
Toni - Austin, TX
Lou is a fantastic Technician
Expedited Dryer Repair
Patty - Austin, TX
Lou arrived on time at my residence and greeted me with his name, a smile and handshake. He detected the problem and explained what was necessary to get the dryer back in operation. He explained and showed me the cost. He is very professional and qualified. The job was completed and I am a happy lady.
Richard - Georgetown, TX
James - Burnet, TX
Louis - Dripping Springs, TX
John - Kingsland, TX
Brought relacement parts to avoid return trip.
Tyrena - Austin, TX
Tommy equals great service
Peter - Horseshoe Bay, TX
Cathy - Liberty Hill, TX
Gerry shared a lot of information on appliance use and maintenance that was very helpful. Great job!
Tony - Austin, TX
Gianna - Round Rock, TX
did a great job of fixing my microwave door. had the parts, was prepared, courteous. and on time! ten stars!
Michael - Buda, TX
Kevin did any excellent job. Just wish it could of been fixed on the first visit. Had to through a lot of good food away.
Very good service
Jean - Georgetown, TX
Dorothea - Killeen, TX
Very professional, courteous and informative
Great, quick help
Patrick - Austin, TX
Appreciated his quick help and his ability to diagnose the problem. Also appreciate his honesty that this was a (small) mistake made by a previous technician (not putting all pieces back in place), which had resulted in the issue. Thanks for the honesty and quick fix.
Javita - Killeen, TX
From moment my repair tech entered my home, he was a complete professional. Great customer service also.
Lance - Kyle, TX
Jerry , your technitions usually fix the problem but when they leave they have created another. I am waiting on their 4th visit .
Jerry - Georgetown, TX
Wasn't happy with the servic
Ther service tech appearance wasn't really professional. Had no ideal how to fix my over heating problem with my oven. Did make sure that oven was calibrated correctly. I ended up buying a thermometer an Google how to calibrate my oven an fixed it my self
Kim - Spring Branch, TX
Diego is very professional. And very respectful. Has a great personality too. And did a really good job!
Steven - Harker Heights, TX
Excellent and professional service
Expert service with a teacher's heart
Dan - Round Rock, TX
Gerry C quickly evaluated, diagnosed and dealt with our problem quickly and efficiently. He spent time explaining what he was doing and why. In addition, he performed several "nice touch" things that may extend the life of our fridge.
Kristi - Temple, TX
Wanda - Round Rock, TX
Tyler as well as the office staff are caring and clearly insuring all is resolved.
Brad - New Braunfels, TX
The work was done well. The price the was originally quoted was the same when he came to our home to make the replacement.
Mariann - Austin, TX
Professional and timely also well informed
Professional, courteous service.
Erin - Kempner, TX
They have been out to my house several times and were always very polite and professional.
Kevin Bell was Awesome!
Kev - Austin, TX
Ella - Lampasas, TX
Appreciate the quick repair service.
Jerry - Georgetown, TX
Jerry was on timely and quick to discover the issue with our microwave fan. He explained the problem, repaired the issue and informed of additional functionality we were not aware of. Many thanks Jerry!
KitchenAid dishwasher warranty repair
Corey - Austin, TX
The service rep communicated his ETA and was on time and professional. He quickly diagnosed the issue and made the repair. Very minor fix but without the dishwasher was useless. Thank you!
Cintia - Temple, TX
Great service and knowledge of the issue
James - Killeen, TX
The service tech was very courteous and knowledgeable of the issue needing repair. He explained to me what was wrong with my dishwasher and how to fix it, if the issue was to occurre again.
Deirdre - Austin, TX
I've had many appliance repair experiences where the technician shows up, troubleshoots the problem, discovers the problem, only to have to reschedule actual repair because they have to order the part. Kevin came prepared to diagnose and repair the same day. I was up and running in 30 minutes. Labor pricing was on average with other authorized factory service providers. While the repair was expensive, there is a one yr warranty. Kevin was professional, polite, courteous. I'll call Appliance Express again.
Alen - Canyon Lake, TX
Myron - Horseshoe Bay, TX
George - Georgetown, TX
Tyler was very prompt, professional and fixed the issue!
Wes - Austin, TX
Serviceman was great, punctual and efficient
Carolyn - Round Rock, TX
Wayne - Killeen, TX
Would definitely recommend
Great professional service
Phillip - Austin, TX
Our refrigerator repair was done thoroughly and with great attention to detail by Paul. We recommend him, and the company, highly.
Pat - Belton, TX
Norma - Liberty Hill, TX
Ryan - Austin, TX
Courtney - Georgetown, TX
Gerry is awesome and very knowledgeable. He takes his time to make sure to try to figure out the best way to help the customer.
Oliver - Kyle, TX
Service was completed quickly and efficiently. I would say going above and beyond what the original issue was by also fixing a different issue before leaving.
Sally - New Braunfels, TX
Serviceman was on time, courteous, and professional. Answered any questions we had.
Kris - Salado, TX
Out standing was polite and quick at his job Cleaned up any mess Thanks
Dale - Killeen, TX
First of all the labor and install price was tooo much. $180.00 for coming to my home and only less than five minutes to install the part.
Washer and dryer
Alex - Salado, TX
The washer was fixed on the second visit after I told them what I found on Google. As far as dryer, still has the same problem making a very loud noise. At this point I’ll just cut my losses. At least the washer works
Theira - Canyon Lake, TX
Great service.Wesley was very efficient.
Lorraine - Austin, TX
I would definitely recommend Appliance Express to all me friends. Wesley the technician was very efficient he figured out the problem right away.
Ryan - Temple, TX
Scott - Austin, TX
Roderick - Temple, TX
Melvin - Georgetown, TX
Jonathan arrived on schedule and was very knowledgeable and professional about correcting our problem. Very courteous.
Stacy - Belton, TX
Very kind, considerate, and polite.
Derek - Georgetown, TX
Jonathan got the job taken care of quickly, yet carefully. He even asked if we had any questions or concerns about our other appliances. This visit exceeded our expectations.
Sally - Round Rock, TX
Paul was very thorough and took the time to explain all of the issues I had about my new Whirlpool washing machine (under warranty). Paul was very professional and friendly! Would highly recommend!
Very good service
R - Lago Vista, TX
Roberto - Austin, TX
He did what was asked
Bo - Austin, TX
I would use again
Abdul - Austin, TX
Patricia - Killeen, TX
Maytag Fixed it
John - Austin, TX
Kris - Austin, TX
Samir - Austin, TX
Jerry provided very good customer service. He was very friendly.
Theira - Canyon Lake, TX
Steve - Lakeway, TX
Anthony - Austin, TX
On time, very effecient and knowledgeable about the appliance.
Larry - New Braunfels, TX
Robert - Cedar Creek, TX
Joseph is not only experienced in what he does but he is also a pleasant gentleman, trustworthy and made me feel like I understand exactly what was wrong with the product he was working on. I am so amazed with companies that have such valuable employees as Joseph. Thank for not only your professionalism, but your kindness as an individual. Keep up the great job you do you are an inspiration to all of us!!!!
Karen - Cedar Creek, TX
Joseph was extremely kind and considerate. He was very thorough and able to fix a long standing problem with our dryer. We couldn't have asked for better service. He obviously cares about his customers.
Great repair person
Richard - Austin, TX
Joe was knowledgeable, friendly, and skilled
Knowledgeable & Quick
Reba - Georgetown, TX
Our service technician knew what he was doing and was very pleasant.
Excellent service. Well versed on appliances and repairs
Ronald - Austin, TX
Paul is one of the best repair people we have had in our home. He knows his stuff about the appliance and has a great personality to boot. A great combination to have in the repair business.
Eugenia - Austin, TX
honest and fast service
Frederick - Austin, TX
Leo was very honest about the service and worked quickly, quietly, and efficiently
Paul gave me great service. My dishwasher is working now thanks to him.
Bertha Miller - Austin, TX
Both Susan at Appliance Express and Paul did everything possible to accomidate me. Paul iwas very considerate to come on the early side yesterday because he knew I had to leave in the afternoon. I would highly recommend him.
Lori - Luling, TX
The technicians are very friendly and knowledgeable. They also make very effort to pinpoint the scheduled service times.
Pete - West Lake Hills, TX
A very sharp and friendly guy who knows what he is doing.
Extremely knowledgeable and competent.
Marius - Round Rock, TX
Jerry does a great job! He is thorough and also a pleasure to work with. He really knows his stuff.
Excellent Customer Service
Anthony - Austin, TX
Great experience, very polite and mindful of taking care of your home. Tech wore boot covers and a blanket was put down to protect our countertops. Made two trips, one to diagnose and order part, return trip to install. Very happy with the results and service.
Brian - Georgetown, TX
Painless! Tommy was on time and very professional. He fixed the problems and put everything back where it belonged.
Alvin does outstanding work
Chauncey - Belton, TX
Very fast, professional and problemed solved in order to get my oven working.
Jerry is great
Chris - Georgetown, TX
Arguably the best service technician experience I've ever had. Jerry was polite, thorough, and helpful. He took time to explain the issues, how he was correcting them, and made sure I knew exactly what was going on.
cliff was awesome! didn't know a kitchen aid dishwasher got self diagnosed itself !
Wendy - Austin, TX
repair service survey
Mark - Austin, TX
Freezer Repair Service
Terry - Troy, TX
Excellent technician!! Very professional, knowledgeable, and fast.
Louisa - Austin, TX
Gary - Georgetown, TX
Professional and Efficient!
Lynn - Austin, TX
Fluid and exceyfrom beginning to end.
Outstanding customer service
Landon - Volente, TX
Appliance Express satisfaction
Mayra - Seguin, TX
Great experience. Quick. Communicated what to expect. Clean
Lou was great
Christi - Georgetown, TX
Lou was very professional and courteous. Assessed the issue, got the part ordered and installed quickly.
Very professional service
Andrew - Austin, TX
Hunter - Georgetown, TX
Florence - Austin, TX
Tyler was very helpful! I would have him back in a heartbeat. I do object to your raising the service fee without notice. I willingly agreed to the fee with the knowledge there might be no needed service. I did not agree to an increased service fee without prior notice. I said nothing to him because I knew this was beyond his control
Kenneth - Volente, TX
Great job..in and out no fuss no mess no issue!!!!!
Roderick - Temple, TX
Great customer service from Thomas
Thomas was great found our house in the middle of no where. Was very knowledgeable, once he identified the issue took him about 5 min to fix and had all parts with him.
Great customer service!!
Coy - New Braunfels, TX
Robert was awesome! He had all the right parts on hand to fix my dryer, and after some troubleshooting, recognized that the previous installer put a hose on backwards causing my weather to malfunction. He was in and out in an hour. Great job.
Luis - Copperas Cove, TX
Laura - Round Rock, TX
Tyler was awesome! Fixed my dishwasher in no time flat and I was happily surprised the next day when the manufacturer refunded me the cost of the part!! <3 Thanks so much for the fast response. Will definitely be an Appliance Express customer for life! We've used ya'll for other broken appliances and the experience has always been perfect.
Lou was very nice and polite. Fixed issue correctly and in a timely manner
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Arrived on site and inspected refrigerator and took two pictures of fresh food and freezer interior. Video chatted with whirlpool and they said freezing and condensation is due to amount of food product blocking air vent. 7728321612
DRYER MAYTAG MEDC465HW0 Arrived onsite for the dryer making a thumping noise. During testing found that there was debris stuck into the front pad causing the noise. Removed debris and dryer tested good. Noise is gone and it’s heating good. Complete
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived onsite to to test unit for detergent not dissolving. Tested unit and units water supply was cut off. Re-established water supply, tested unit and unit functions correctly. No leaks present at this time. Job complete."
RANGE JENN-AIR JES9900BAS "Arrived onsite to replace oven door hinge and baffle. Replaced hinge and baffle, tested unit and unit heats to 350 without any noise and oven door closes all the way. Job complete."
REFRIGERATOR JENN-AIR JF36NXFXDE01 Arrived on site and installed new shim and mullion. Tested operation and found unit working properly. Job complete
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived onsite for the refrigerator freezer section not cooling. Ran diagnostics and took pressures and found that the low side is -20 and the high side was 110. Checked freezer evaporator and found a solid block of ice on the top right hand corner. Took pictures. Also found that the freezer door is not sealing properly as well will need a sealed system repair and freezer door replaced. Will need 3 hrs for sealed system repair. Sealed system tech needed for repair. Office to schedule ; ordrng 1 SEALEDSYSTEMREPAIR (SEALED SYSTEM TECH NEEDED FOR REPAIR ) and 1 W10815701 (dor-fip ss) and 1 W10832994 (compressor) and 1 W10839793 (nameplate) and 1 W10843121 (filter dryer) and 1 W11116006 (evaporator) and 1 WPW10608485 (evaporator)
RANGE WHIRLPOOL WFE525S0HS1 Arrived onsite for range over not working. Tested system. Found main harness burnt up. Ordering main harness W11449104 and power cord PT400 and block terminal WPW10245259; ordrng 1 PT400 (cord-power) and 1 W11449104 (HARNESS MAIN) and 1 WPW10245259 (block-term)
REFRIGERATOR GE GYE18JSLKFSS Arrived on site replaced dampener and added gasket per service pointer . No air leaks or water leaks detected at time of service . Job complete .
FREEZER WHIRLPOOL WRX988SIBM01 Arrived on site for freezer not cooling properly. Upon further inspection I found that the freezer it’s self had a defrost issue after testing hardware components I found that the defrost thermostat within harness connection in freezer had broken. Unit will need a new evap motor and harnessed defrost thermostat assembly kit..; ordrng 1 W11032800 (motor-evap)
REFRIGERATOR WHIRLPOOL GI5SVAXV00 Arrived onsite for RC and FC no cool. Upon arrival everything is cooling as designed. I put the unit into defrost and it passed I tested all thermistors and fans through service mode and they all passed. As I was turning the cooling back on I noticed the compressor wouldn’t kick on. I waited and I could hear it click but would not come on. I am ordering a start device for the compressor (WPW10197428) start device.. ; ordrng 1 WPW10197428 (start relay)
DRYER AMANA NED4655EW0 Arrived onsite for the dryer making a noise. During testing found that there was a screw stuck in the drum pad causing the noise. Also found that the belt was torn as well. Replaced belt and idler pulley and removed screw. Dryer tested good and no noise. Complete
REFRIGERATOR FRIGIDAIRE LFHG2251TF "Arrived on site to diagnose refrigerator that had leaked water and had a reported broken filter. Examined unit and found filter had broken off 3/4 up around the neck. Was able to remove the filter sleeve and remove the broken piece from the filter head. I can not test the unit without a filter, but it doesn’t seem to be damaged at the filter head. But at this time the broken piece was extracted and filter head looks to be functional. Call complete."
VENTHOOD WHIRLPOOL WVU37UC6FS0 "Arrived on site for blower making noise . Found blower wheel sitting to low on shaft . Will need to reorder blower assembly, damaged in box . Call to set return .; ordrng 1 W11100651 (blower-fan)"
RANGE WHIRLPOOL WFE505W0HB1 Arrived on site for Range that was smoking when in use. Upon further inspection I found that the terminal block was melted and all the wiring from the power cord and the main harness Were melted and fried as well. Unit will need a new terminal block power cord and main harness and we will need to return with the main control board just in case. I was not able to find the power cord that we will need from marcones. Office to reschedule after finding out how to get 4 prong power cord plus main harness psp item ; ordrng 1 W11416047 (HARNESS-MAIN)
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived on site for fridge having condensation. I inspected the unit and work area. I found th freezer bottom full of ice. I removed the bottom drawer and found the evap pan full of ice. I gained access to the drain tube and cleared the restriction in the tube and cabinet. I cleared the ice from the evap pan. And tested the drain. Unit is operating as designed no water leaks detected.
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 "Arrived n site for refrigerator freezer gasket not sealing and ice maker not producing ice. Inspected unit and work area. Found gasket not sealing on top left door. Inspected gasket and found repairable. Tested ice maker and found no voltage to ice maker. Found door switch no closing and allowing voltage to ice maker. Removed door switch and repaired. Removed ice buildup and used heat gun to correct gasket. Tested door operation and ice maker cycle. All tested good, no water leaks detected.
WASHER WHIRLPOOL NTW4516FW3 "Arrived on site to inspect washer for not starting, upon inspection found the drain pump kicking on as soon as you start the unit, replaced control and tested. No problems found. No leaks detected. Complete"
MICROWAVE WHIRLPOOL AMV2307PFS4 Arrived onsite for previous diagnosed parts. Replaced harness wire. Tested system. Still have issues. ordering switch W11433682. ; ordrng 1 W11433682 (SWITCH UPPER)
REFRIGERATOR KITCHENAID KRFC604FSS00 Arrived on site to diagnose a refrigerator that is leaking. Found drain P-trap clogged. Cleaned out drain line and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
REFRIGERATOR AMANA ART318FFDS06 "Arrived on site for iced up evap cover. Found no ice build up at time of service . Ran diagnostics, all checked normal . Rtv some gaps in liner . Ran harvest on IM , all checked normal . No water leaks detected at time of service . Job complete ."
RANGE KITCHENAID KGRS505XSS03 Arrived on site for upper bake not working. replace upper bake ignitor. Unit is now operating as designed. Advised customer on repair.
DISHWASHER WHIRLPOOL MDB9959SKZ0 Arrived onsite for dishwasher not draining and showing a F9E1 error code for drain pump failure. Upon inspection I found the drain pump not functioning at all I dissembled the door to access the control. I found a wire with what looked like a small burn or discoloring I replaced the control and the unit makes a loud buzzing noise when trying to drain. I will need a drain pump and wire harness for repair. (W11344507) harness (W11412663) drain motor. Office to RS as these are exparts. ; ordrng 1 W11344507 (HARNESS) and 1 W11412663 (DRAIN MOTOR )
OVEN MAYTAG MGT8885XS01 Arrived onsite for range oven not igniting. Upon inspection I found the RF burner not lighting or lighting halfway. I found the burner head dirty and packed with a white powder maybe baking soda. I cleaned off the burner head but still won’t completely light. Will need a new burner head. I inspected the ignitors for both the upper and lower ovens. I found that the ignitors for both were not getting correct voltage indicating a issue with the control I am ordering a control the RF burner head and both ignitors for the repair as well as the orifice holder just Incase (WPW10406797) front right burner (W10861630) orifice holder (WP7432P143-60) bake Ignitor (WPW10324738) ignitor (W10878903) control. RS for mon 7/20; ordrng 1 W10861630 (holder-orf) and 1 W10878903 (cntrl-elec) and 1 WPW10406797 (burnr-head)
REFRIGERATOR WHIRLPOOL WRR56X18FW01 "Arrived on site for fridge not cooling. I inspected the unit and work area. I gained access to the evaporator and found no frost pattern. I used my Uv light and found dye from refrigerant on the evaporator. I gained access to the compressor and found it running. I hooked gauges up to the unit and was getting low side 15 inch vacuum and high side 130 psi. I powered the unit off and the pressures equalized at 30 psi. When I plugged the unit back in I monitored the gauges and low side hit 15 inches and high side hit 150 psi. The compressor pulled 8.5 amps at initial start up than went to .8 down to .3 amps. I found no evidence of a leak by the compressor or condenser. I called tech line and spoke to Kathy I got sr #7728325053. I explained the situation, techline said the evaporator needs to be replaced and there is possibly another restriction in the cap tube again, indicating there are contamination in the system. I am ordering a compressor W11125124
RANGE JENN-AIR JES1750FS1 Arrived on site to replace convection fan. Tested unit no more noise. Job complete.
DRYER WHIRLPOOL WED5100HW0 "Arrived on site to inspect dryer noises. Upon further inspection, I turned the unit on and could hear a tapping noise. Disassembled the unit and jumped the door switch and tested again. It appears that the rollers are warped or possibly has a flat surface on it. Removed and replaced the rollers and retested and the noise continued. Found the drum to be warped or poorly molded and bouncing on the rollers. I am ordering the drum and another repair kit, just in case and office to schedule return service due to OOS part. No lint observed during service.; ordrng 1 4392067 (dryer repair kit) and 1 W10545923 (drum)"
REFRIGERATOR WHIRLPOOL WRF555SDHV00 Arrived on site for refrigerator that’s not making ice. Inspected unit and work area. Please do the in-service diagnostics and tested there Mr. Thermistor checked good. Attempted to jump her icemaker and found the motor had failed. Replaced ice maker and tested unit. Unit is working as designed. Call complete.
WASHER MAYTAG MHW5630HC0 Arrived on site for washer some water in dispenser and not draining properly. Tested and inspected unit and found issues with drain pump. Removed failed part and replaced with new. Found the water in dispenser to be normal and instructed customer on this. Tested unit and all operations are normal. No water leaks present at time of service.
REFRIGERATOR WHIRLPOOL WRT311FZDM01 "Arrived on site to inspect refrigerator freezer iced up and refrigerator section not cooling. Upon further inspection, is3d they had unplugged the unit to allow it to defrost, but since they’ve plugged it back in, the unit continues to not cool. Customer advised that when they opened the unit freezer door, there was ice built up at the FC opening/door and on the back evap cover. Also found condensation at the top of the RC section. I removed the evap cover ad found no frost pattern, but the unit appeared to have just gone into defrost mode. I found condensation on the top of the RC section on the right side. I removed the back cover and tested amp draw to the compressor and got 1.02amps. Compressor was very hot as were both lines to the compressor. After approximately 20 mins, I checked the evaporator and still found no frost pattern (photos). Unit needs a sealed system repair. I am ordering the compressor, evaporator, access valve, dryer, CNOTE-2HR
RANGE WHIRLPOOL WFE550S0HZ1 Arrived onsite for the LF burner turning on by itself. During testing found that the LF switch was faulty. Replaced switch and burner tested good. Complete
REFRIGERATOR KITCHENAID KRFC604FSS00 "Arrived on site and replaced fresh food evaporator, requested that customer allow refrigerator 24 to 36 hours to cool completely. No water leaks from connections at time of service, job complete"
MICROWAVE JENN-AIR JMW2430DS01 Arrived on site and tested operation. Found no response from ui and lights off in oven. Turned breaker off and removed unit to test voltages. Found proper voltage going to unit and all functions test good. When pushing unit back into cabinet I found unit lost power once pushed back in completely. Instructed customer of electrical issue in junction box and that a licensed electrician will need to make the repairs on the electrical side. Turned breaker off for safety. Job complete
REFRIGERATOR KITCHENAID KRFC604FSS01 "Arrived on site to inspect refrigerator ice maker not making ice. Upon further inspection, I tested the ice maker in diagnostics test #120 and it failed. I removed and replaced the IM and tested and it operated as designed. I tested the fill tube in test #97 and it failed. Tested the valve and it showed no voltage. Removed and replaced the valve and tested in test #96 and then #97 and the ice maker filled with water. No water leaks observed during service, job completed."
REFRIGERATOR JENN-AIR JFX2897DRM02 Arrived onsite and found fridge still freezing ff Evap drain pan and leaking into cabinet liner. Suspected frozen drain line. Returning with drip pan and drain extension. ; ordrng 1 W11084807 (extension) and 1 W11457241 (DRIP PAN)
REFRIGERATOR FRIGIDAIRE FFSS2615TS3 Arrived on site for refrigerator that is not dispensing water or ice. Inspected unit and work area. Tested unit and found unit initially making a buzz but stopping almost immediately. Removed water filter and shook it out placed it back in and water read through the filter for one second before shutting off again. I asked the customer if she had an extra filter.
ICE MACHINE KITCHENAID KUIS18NNZB0 "Arrived on site for no ice. Ran diagnostics found weak water flow to reservoir with filter removed,diagnosed a defective water valve. Replaced water valve,ran diagnostics all test passed.
DRYER MAYTAG PYE2300AYW Arrived to install previously ordered parts.Removed and replaced the thermal kit.Reassembled and unit worked properly..Job complete
RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site for range broken hinge. Tested and inspected unit and found failed right side door hinge. Removed failed part and replaced with new. Tested unit and all operations are normal. No gas leaks present at time of service.
DRYER ELECTROLUX EFDE317TIW1 Arrived onsite to replace parts ordered by previous tech. Upon taking apart the unit. Found that blower wheel was broken. Replaced wheel. Tested unit. No issues at this time. Job complete
MICROWAVE WHIRLPOOL WMH31017HW3 "Arrived on site to diagnose microwave throwing F1E4 error. Called tech line and spoke to Dave, since tech sheet checks checked good, but unit is back feeding. Dave recommended replacing all interlocks and switches. Replaced upper and lower and retested. Unit still throwing error. Called tech line and spoke with Ed who said the issue is usually in the secondary interlock switch. Ed has me jump the switch. Unit ran with switch jumped, which seems to indicate the switch isn’t contacting or failing. Ordering another switch and also wiring* harness. SR7728315866. ; ordrng 1 W10269460 (switch) and 1 W11300385 (WIRING HARNESS)"
FREEZER WHIRLPOOL WZF34X20DW01
RANGE WHIRLPOOL WFG550S0HZ1 "Arrived to inspect gas range center burned not working.Removed and replaced the center knob and unit turned more than before, but didn’t ignite.Unit will need a manifold to complete repair.Advised customer I’d order the manifold and left the residence.
DISHWASHER MAYTAG MDB4709AWB1 "Arrived on site to inspect dishwasher not cleaning good. Upon further inspection, I placed the unit in diagnostics and tested. Unit operated as designed, but it felt like the element was not getting hot enough. It’s showing 7-9amps as designed. Looking at the element, there are two spots that look as if they’re about to burnt out and break and a few other spots where it’s beginning to rust/wear out. All other components are functioning properly. I am ordering the element and scheduled return service No water leaks observed during service.; ordrng 1 W10518394 (heater)"
MICROWAVE WHIRLPOOL AMV2307PFS2 Arrived onsite for the microwave not working. During testing found that the vent fan does not work causing the microwave to overheat and shut down. Ordering parts and office to schedule.; ordrng 1 W10849846 (cntrl-elec) and 1 W11252186 (interlock) and 1 W11252187 (interlock) and 1 W11252443 (motor-fan) and 1 W11459357 (HARNESS)
OVEN KITCHENAID KODE300ESS04 Arrived onsite for the oven making a noise during baking. Took convection fan off and inspected it for any signs of rubbing marks. During inspection found that the fan blade did have some shining marks on the blades indicating that it was rubbing on the screws holding the fan motor. Replaced fan and motor and convection fan motor tested fine and no noise. Advised customer to monitor while baking . Complete
DISHWASHER KITCHENAID KDTM404ESS3 Arrived to inspect dishwasher door gasket.Found the customer caught something on the door gasket causing it to hang off the top of the unit.I reinstalled it and unit tested as designed.All water lines were dry at the time of service.Job complete
REFRIGERATOR KITCHENAID KRSC503ESS01 Arrived on site to diagnose a refrigerator that is not cooling properly in the RC. Tested unit and found defrost failure in RC evaporator due to communication issue with controls. Replaced user interface and main control and tested unit. Found all is functioning properly at this time. Homeowner will defrost unit for 24 hours to restore airflow and has signed defrost waiver.
WASHER MAYTAG MVWX655DW1 Arrived on site for washer not advancing cycles. Performed diagnostics mode and checked fault codes. Found error F7-E5 shifter fault and F8-E1 long fill. Performed automatic test cycle and found cold water not activating. Tested in manual test mode and switch back and forth to heavy agitation and spin cycle. Found shifter responsive each time. Activated cold water inlet valve and found very little water entering unit. ; ordrng 1 W11127357 (INLET HOUSING )
REFRIGERATOR FRIGIDAIRE GLHS36EESB5 Arrived onsite and replaced gasket all checks good.
FREEZER WHIRLPOOL GB2FHDXWS06 On site for refrigerator leaking water out of freezer. Upon further inspection found that the freezer had a clogged defrost drain line. I was able to replace the drain line with an updated part
DISHWASHER WHIRLPOOL KDTM354DSS4 "Arrived on site to,install previous diagnosed part. Gained access to sump assembly. Removed failed sump and installed new. Performed diagnostics mode and monitored operation. All tested good, no water leaks detected."
OVEN WHIRLPOOL WOS51EC7HS01 "Arrived on site for customer complaint of fan speed error code, found fan would work on high speed but not low speed in diagnostic mode, ordering control and blower motor. ; ordrng 1 W11261167 (CONTROL BOARD)"
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site to diagnose a dishwasher that is not drying properly. Tested unit and found no mechanical failures or error code saved in unit. Advised homeowner about best cycles and options to run for best performance as well as necessity of using rinse agent for proper drying. No leaks were found at time of service.
MICROWAVE WHIRLPOOL WOC54EC0AS00 Arrived on site to replace inverter and magnetron and microwave control and fuse and interlock switches. Replaced all parts test unit and unit still giving error code. Called techline and they said waveguide must be damaged if we have replaced the parts and unit still not working. Sr#7728326439.
REFRIGERATOR WHIRLPOOL GI6FARXXY08 "Arrived on site for no ice. Icemaker not running through forced cycle diagnosed a defective icemaker,installed a new icemaker powered unit on icemaker ran through a cycle water filled icemaker unit working as designed.; used 1 W10882923 (ICEMAKER ) from stock"
MICROWAVE WHIRLPOOL WMH31017HS Arrived on site to test unit for proper ventilation. Found weak motor. Replaced motor. Tested unit unit performed good job complete.
DRYER WHIRLPOOL MEDB765FW0 "Arrived on site for condensation building up in dryer . Found outside warm air is mixing with cold ac air inside dryer . Talking to customer ,no drying issues . Moisture builds up even when dryer is not used , only started when temps outside starting to get hot . Advised customer to contact builder and see if exterior flap is stuck open . No lint build up at time of service. Job complete ."
REFRIGERATOR KITCHENAID KSSC48FTS02 "Arrived on site for refrigerator not cooling in FC and RC. Tested and inspected unit and found compressor pulling 1.6 amps, checked evaporator and found snow ball up top and not frost pattern elsewhere (See SD-QuickPic) S Ordering needed parts. SS repair. Office to schedule. 3 hour job. No water leaks present at time of service. .; ordrng 1 212643 (sealer-gum) and 1 876765 (mtg kit) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (SS REPAIR) and 1 SEENOTE (3 HOUR JOB ) and 1 TJ90SF8404 (ACCESS VALVE ) and 1 W10508992 (exchanger) and 1 W10841139 (compressor) and 1 WP2306094 (evaporator) and 1 WPW10143759 (dryer)"
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site to install previously diagnosed and ordered part(s). Due to the water not dispensing, I removed and replaced the inlet valve at the back and tested. Unit is operating as designed. No water leaks observed during service, job completed."
MICROWAVE BOSCH HMB5051/01 "Arrived onsite to test unit not starting. Microwave will need to be removed to complete repairs. Previous repair company stripped the screws. Customer requests research for stainless kit, 4 screws one on each corner.; ordrng 1 PARTRESEARCH (INSTALLATION KIT -STAINLESS, 4 SCREWS ONE ON EACH CORNER )"
REFRIGERATOR GE GTS22KSNBRSS "Arrived on site for customer complaint of unit using to much energy, called techline to report issue, using 2.150 kWh per day. Techline said the kWh usage is just an estimate, customers unit was half full if that of product, and a temperature probe running into freezer breaking gasket seal, 83 degrees ambient temperature, unit was cooling just fine,
WASHER MAYTAG MHW5630HC0 "Arrived on site to inspect washer for leaking, upon inspection found the dispenser filled with water indicating a leaking valve, ordering dispenser and valves to fix issues, instructed customer to keep bellow clean. Office to reschedule ; ordrng 1 W10918521 (DISPENSER ) and 1 W11036928 (VALVE) and 1 W11036930 (VALVE )"
MICROWAVE WHIRLPOOL WOC54EC0AS04 "Arrived in site for oven combo smelling like burnt wiring. After speaking to the customer I found out the microwave has stopped heating. I inspected the unit and work area. I found no signs of burning or smoke damage by the wiring and controls I could see. I found the unit wired in, in a way that I can only pull the unit half way out. See so quick pic. With the microwave not heating I will need to replace the magnetron and the inverter board, but I cannot access those, with the unit only pulled half way out. The customer will have to have someone I wire the unit from the wall so it can be pulled out completely. I am ordering a inverter W10217711 to complete the repair. The office will schedule once the customer has the oven ready for us to pull all the way out.; ordrng 1 W10217711 (inverter)"
REFRIGERATOR WHIRLPOOL WRX735SDBM04 Arrived onsite for unit not making ice. Looked at ice maker. Saw that ice maker had ice stuck in ice maker. Replaced ice maker. Tested unit. Unit test good. No leaks at this time. Job complete.
REFRIGERATOR WHIRLPOOL GZ25FSRXYY5 Arrived onsite to test unit not making ice. Tested unit and found that ice-maker needs replacement. The prescreened ice maker was incorrect. Need to order correct ice maker for unit.; ordrng 1 W10882923 (icemaker)
REFRIGERATOR WHIRLPOOL WRB119WFBM00 "Arrived on site for no cool in fresh food. Found evaporator incased in ice,diagnosed a defective main control not sending unit into defrost. Defrosted evaporator,replaced main control,powered unit on checked air flow good.
REFRIGERATOR JENN-AIR JFX2897DRM02 "Arrived on site for refrigerator that’s not making ice or cooling. Inspected unit and work area. Customer advised that the unit was not making ice prior to it not cooling. Checked unit and found refrigerator sitting at 78°F. Removed back cover and took pressures. Found the low side sitting at -15 psi. The high side was sitting at 210 psi. This would indicate that there’s an issue with a restriction. Ordering sealed system parts including compressor, evaporator‘s, three-way valves, dryer, and coupler. Office will need to schedule return visit due to out of stock compressor. ; ordrng 1 8201675 (compressor) and 1 W10913906 (coupler) and 1 W11036448 (solenoid) and 1 W11116006 (evaporator RC) and 1 WPW10143759 (dryer) and 1 WPW10608485 (evaporator)"
MICROWAVE WHIRLPOOL WMH31017HS Arrived onsite for microwave with F1E4 error code. Upon inspection I found that the error code will flash when you try to use the microwave and will not do anything past that error. The error is for the MW relay. I replaced the control that houses that relay and still got the same error code. I inspected the door switches and found the lower switch had a burnt connector. I tested the switch and it is bad. I replaced the switch and the unit is now working and heating as designed. Job complete.
OVEN MAYTAG MEW7630DS02 "Arrived on site for double wall oven that has a broken outer glass on the bottom door. Inspected unit and work area. Found outer glass broken but inner glass not broken. Replaced outer glass door and nameplate and tested unit. Unit is working as designed.
DISHWASHER KITCHENAID KDTE334GPS0 "Arrived on site for dishwasher not operating. Performed diagnostics mode, found error F6-E4 float switch error.
MICROWAVE KITCHENAID KMBS104ESS03 Arrived on site to test unit and buttons on left side not responding. Verified control panel and display board not operating correctly. Replaced display board and control panel. Tested unit unit worked good. Job complete.
DISHWASHER WHIRLPOOL WDT710PAHZ1 (JJ) Arrived on site for dishwasher top rack stopper broken. Inspected work area unit. Removed failed stopper and installed new. Performed diagnostics and no error codes. Spoke with customer about user guide. All tested good. No water leaks detected.
DISHWASHER WHIRLPOOL WDF330PAHB2 Arrived on site for dishwasher not heating. I ran diagnostics as well as tested the continuity of the heater and thermostat. Both parts tested perfectly and during diagnostics the main control was sending a full 120volts to heater as needed. Upon further inspection I found a lot of left over soap in the pump assembly that was causing the unit not to fill with water properly which in turn caused the unit not to heat back of the lack of water which would trigger the heater to never kick on. I removed all soap and suds from unit and retested dishwasher. Heater and rest of unit working as designed. Call complete
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site to inspect range panel dented. Upon further inspection, I inspected the control panel and it was good. Questioned customer of what was damaged and they advised the drawer panel. I found a small dent just under the handle to the right. Customer provided copy of closing documents to verify the cosmetic warranty. I am ordering the broiler drawer outer door panel and scheduled return service No gas leaks detected during service.; ordrng 1 W10482110 (panel-drwr)"
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site for toe kick falling off . Found left side not screwing in . Found screw clip on ground . Reinstalled clip and attached toe kick back on . No other issues ,no water leaks detected at time of service. Job complete ."
DISHWASHER WHIRLPOOL WDF330PAHB2 "Arrived on site to inspect washer for not starting, upon inspection found the washer wired badly, rewired and checked voltages to all parts. No problems found. Rewired and tested. Complete"
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Arrived on site to install previously diagnosed parts. Inspected unit and work area.
REFRIGERATOR KITCHENAID KRFC704FPS03 Arrived on site to diagnose a refrigerator that is making unusual noise. Found wiring for center mullion pinched preventing mullion from receiving power. Left side RC door will need to be replaced to complete repairs as wiring is molded into door. .; ordrng 1 W11254957 (LEFT DOOR SS)
MICROWAVE WHIRLPOOL WMH31017HS3 "Arrived on site for underneath light not shutting off . Found control would respond to touch command . Relay stuck on control .replaced control, light is responding and turning off . Job complete ."
MICROWAVE WHIRLPOOL WMH53521HZ4 Arrived onsite for MW door issue. There is a scratch on the handle. I went to replace the door and found that the door I had was black stainless and the unit is stainless steel so I will need to re order the correct door and return. (W11117588) door ; ordrng 1 W11117588 (door/mw)
MICROWAVE WHIRLPOOL WML55011HS3 Arrived onsite for previous diagnosed parts. Replaced cooling fan. Tested system. Noise isn’t present and everything else works as designed. Job complete.
VENTHOOD UNKNOWN WVW53UC6FS2 Arrived on site for right back corner hanging down . Found back trim piece wasn’t inserted properly in slot . Took trim out and reinstalled it properly . Job complete .
FREEZER WHIRLPOOL WRT108FZDM07 "Arrived on site for middle divider extremely hot. Mullion divider extremely hot to the touch,removed compressor cover,found harness not connected to motor,installed harness correctly to condenser,condenser fan powered on."
WASHER WHIRLPOOL WDF550SAHS0 "Arrived on site and inspected dishwasher and found no function from user interface, found no power showing at control board and after correcting connections at terminal block and ensuring power cord is correct user interface is operating again. Started a normal cycle and it is progressing properly, no water leaks from connections at time of service, job complete"
DRYER MAYTAG MEDC215EW1 "Arrived on site and inspected dryer and found no power at terminal block. Inspected breaker and found it is tripped. After resetting breaker ran dryer for several minutes and confirmed airflow is good. Dryer is now operating normally,
REFRIGERATOR AMANA ASI2575GRB01 "Arrived onsite to test unit door not opening. Tested unit and found drawer glass insert offset from hinge. Adjusted glass and drawer, tested unit and unit drawer functions properly. No leaks detected at this time. Job complete."
REFRIGERATOR GE GNS23GSHBFSS "Arrived on site ,replaced main control . Heater and evap fan are working . No water leaks detected at time of service . Job complete ."
OVEN WHIRLPOOL WOS51EC7HS01 "Arrived on site for customer complaint of unit not heating up, I did a factory reset and tested unit, oven heated up to 450 degrees with no issues, I tested blower fan motor on low and high speeds, unit tested good."
COOKTOP KITCHENAID KCES550HBL00 Arrived on site for burner sitting correct under glass. Performed diagnostics and disassembled unit and found burner not clipped in correctly. Corrected burner and assembled unit. Powered unit on and tested operation of all burners. All tested good.
RANGE WHIRLPOOL WFG505M0BS Arrive domsite for previous diagnosed parts. Replaced evening feet. Tested system. Everything works as designed. Job complete.
REFRIGERATOR WHIRLPOOL WRS315SDHM05 Arrived onsite for the refrigerator doors not sealing. During inspection found no issues with the door gaskets on the freezer door and refrigerator door. Both are sealing properly and there are no signs of frost build in either compartment. All functions tested good and refrigerator is cooling properly. Complete.
REFRIGERATOR GE PFSS9PKYASS Arrived to install previously diagnosed and ordered part. Removed and replaced the ice dispenser door assembly. Tested unit and it operated as designed with no water leaks observed during service. Job completed
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site for fridge not dispensing . Found dispenser motor very weak . If ice bucket was present with ice , dispenser would just click once . Replaced motor . Unit is now dispensing . No water leaks detected at time of service. Job complete ."
RANGE JENN-AIR JES9800BAS Arrived on site for range that would not turn on properly before the oven. Upon further inspection I found that parts of the user interface control we’re not responding whenever they were being touched the control panel was not in child safety lock mode or anything like that. Certain parts of the user interface are just starting to short out and not responding when the buns are being pushed therefore the oven will not function as such because you cannot set any features on the control panel. We will need to order the new user interface panel control in a stainless steel color. . ; ordrng 1 WPW10206087 (panl-cntrl)
VENTHOOD KITCHENAID KVUB606DSS3 Arrived onsite for vent hood lights not working. Upon inspection I found a loose plastic wire connection that wasn’t seating correctly to make the connection for the lights to turn on. I manipulated the connectors so they seat better and taped them together so the plastic doesn’t move around. Unit is working as designed. Job complete.
OVEN WHIRLPOOL WFG320M0BB0 Arrived to install previously ordered failed parts.Removed and replaced the gasket and bake igniter.Reassembled and unit tested as designed..Tenant satisfied with repair.
DISPOSAL WHIRLPOOL GC1000PE4 Arrived on site to diagnose disposal that was not draining. Performed diagnostic and found chopper blade locked up with food obstructing the drain. Was able to free and adjust chopper blades to free spin again. Unit is now draining properly. All is working as designed. Call complete.
UNKNOWN UNKNOWN NAGJFDHJ/
REFRIGERATOR WHIRLPOOL ED5LTAXVL00 Arrived on site for refrigerator that wasn’t cooling properly and the edges of the liner were really hot. Inspected unit and work area. Found condenser fan not running. Replace condenser fan motor and tested unit. Condenser fan kicked on and started running the compressor would not. Advise customer that the compressor and refrigerant was too hot and under too much pressure to start up right away. Advised her to keep unit unplugged for 12 hours to allow that refrigerant to cool down and decrease in pressure. Unit should be working as designed wants temperatures cool down. Call complete.
RANGE WHIRLPOOL WFE525S0HS1 Arrived onsite for previous diagnosed parts. Installed parts. Tested system. Everything works as designed. Job complete.
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for toe plate unsecured on dishwasher in home about to close. Builder advised official tabs missing. Secured toeplate. All checks good. Unit is now operating as designed. Advised builder.
WASHER WHIRLPOOL MVWC565FW1 "Arrived on site to inspect washer with no water coming in. Upon further inspection, I placed the unit in diagnostics showing error codes F8E1. Cleared the code and continued with testing. I found that the cold water valve is bad as no water was coming in. Hot water is dispensing as designed. I removed and replaced the valve and found the cold water valve clogged with debris. Calibrated the unit and retested and unit is operating as designed. No water leaks observed during service, job completed."
REFRIGERATOR WHIRLPOOL WRS325SDHW01 Arrived on site and replaced all bumpers on refrigerator so they all match white on white. Job complete
WASHER MAYTAG MVWB835DW3 "Arrived onsite for the washer not working properly. Ran diagnostics and found that the washer will not go into a spin cycle or agitate. Console was also not responding correctly as well. Looked under washer and found that the stator and rotor were covered in oil from the gear case leaking. Console ,main control, clutch, gear case will need to be replaced.
WASHER MAYTAG MVWC565FW0 "Arrived onsite for the washer not spinning. During testing found that the agitator was the only thing spinning replaced GEARCASE, cam, belt, control. Did not resolve issue. Did some further testing and found that the spin basket is very wobbling. Took spin basket out and tried to reset and basket is still wobbly. Will need to replace spin basket. Ordering parts and office to schedule ; ordrng 1 W10752719 (basket) and 1 W11385424 (LOCK RING )"
RANGE WHIRLPOOL WFC150M0EW3 "Arrived on site to inspect oven for not heating, upon inspection found the oven not heating whatsoever, checked all elements, no problems found with elements, will need to order control. ; ordrng 1 W10887899 (CONTROL )"
REFRIGERATOR GE GSS25WGTABB Arrived to install defrost heater and thermostat. No leaks detected.
REFRIGERATOR WHIRLPOOL KSCS25INSS02 "Arrived on site and found icemaker will not cycle, after replacing icemaker it filled with water and cycled immediately. Also replaced shaft adjusted on previous visit to ensure it will continue to work properly. No water leaks from connections at time of service, job complete."
DISHWASHER KITCHENAID KDTE234GPS0 "Arrived on site to inspect dishwasher for not opening dispenser, checked dispenser and found it damaged, replaced dispenser and retested, no problems found. Complete"
REFRIGERATOR KITCHENAID KRFF507HPS00 on site for refrigerator that won’t turn on in the refrigerator or freezer section. Inspected unit and work area. Found upper lights dim and freezer light out. Replaced freezer light with truck stock light and tested unit. All lights came on and are working as designed.
REFRIGERATOR JENN-AIR JS48SEDUDW15 Arrived onsite and found split in hose from valve to filter housing. Corrected with sealant. Advised customer that if slow leak is ongoing we will return and replace hose.
REFRIGERATOR KITCHENAID KSSC48QVS10 "Arrived on site for customer complaint of high temp error code every once and a while, found return air duct was partially blocked with ice, I used steamer to melt ice and unit tested good. Customer had an extreme amount of product in both sections pushed up against the back wall, I instructed customer to leave gaps between back of shelving and back wall. Unit tested good."
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site to replaced broiler door panel ,and clean glass from previous repair . Apon arrival customer complained about hinges being scratched up and left trim on door being scratched . Ordering hinges and left trim . Will clean glass and panel on return to replace trim and hinges . No gas leaks detected at time of service . Please call to set return .; ordrng 1 W11209792 (trim-door) and 2 W11240518 (hinge-door)s"
WASHER WHIRLPOOL WTW7300XW2 "Arrived on site for washer not advancing through the cycle. I entered diagnostics mode and found lid lock fault codes. I entered manual test mode and found the lid lock intermittently responding to commands. I gained access to the control and found the control is intermittently sending signal to the lid lock. I unplugged the unit to power cycle it. I tested the lid lock again and it worked a couple of times and than started to fail again, indicating the control is failing. The main control W10372181 will need to be replaced to complete the repair.ob complete. No water leaks detected."
DRYER WHIRLPOOL WED8620HC1 "Arrived on site to inspect dryer console not working. Upon further inspection, I placed the unit in diagnostics showing no error codes. Tested the console and it failed; not all of the buttons were responding. I tested ohms to the harness and it was good. I am ordering the console in chrome shadow and the main control-just in case. No lint observed during service, office to schedule return service due to OOS parts.; ordrng 1 W11367342 (CONSOLE CHROME SHADOW) and 1 W11387574 (CONTROL)"
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site and found freezer is -10 degrees, fresh food is 65 degrees, spoke with tech line and they asked whether power was cycled on the refrigerator when the thermistor was replaced on previous visit. If not they requested that the refrigerator be left off for one minute to reset control board. Also found damper had frost buildup around the edges and replaced damper control, customer will monitor refrigerator for correct operation, job complete."
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite for dishwasher not dissolving pods. Upon putting unit into diagnostics I found that no water was entering the unit. I went to the valve under the sink and the hot water valve was turned off. I turned on the valve and retested. The unit is working as designed and no leaks detected during time of service. The resident is on a water softener so I explained to them the importance of liquid detergent and rinse aid when on a softener. Job complete.
MICROWAVE KITCHENAID KOCE500ESS07 Arrived on site to test unit for unit not getting to temp and unit making loud noise. Found cooling fan making extremely loud noise. Ordering new cooling fan W11245567 . ; ordrng 1 W11245567 (COOLING FAN )
WASHER GE GTW460ASJ8WW "Arrived on site for washer not spinning and ui display flashing. Upon further inspection, found that the main control (which houses the display led’s) and other selection switch’s were flashing randomly when trying to interact with machine. On all prior diagnostic/repair visits the machine at no point leaked or showed any signs of leaking any fluids. During this trip I inspected the gear case, motor, and other related hardware and found that the gear casing is leaking lubricant slowly but steadily when used. Customers stated it is now making a whining noise more prominently the closer it gets to the rinse and finale spin cycles. There is an internal short some where in the wiring of the unit that is the likely to be why the main control has now defected once again. This would also lead to improper electric transference between main control and gear case hardware causing it to over work itself and then leading to it overheating and leaking.
DISHWASHER WHIRLPOOL WDF330PAHB0 "Arrived onsite for dishwasher not washing. Tested system. Got error code 4,3 before diagnostics begin. Cleared error code. Diagnostics began and pump and motor is washing as it should. Started system out of diagnostics. Everything works as designed. Job complete. No water leaks at time of service"
REFRIGERATOR MAYTAG MFI2570FEW01 "Arrived on site and inspected the refrigerator and found icemaker has failed, after replacing icemaker it cycled properly and filled with water, no further repair is required at this time, job complete"
REFRIGERATOR WHIRLPOOL WRX735SDBM04 Temp in fresh food reading 50° installed correct thermistor powered unit on good air flow entering fresh food compartment
ICE MACHINE KITCHENAID KUIC15POZP0 "Arrived o site for no ice. Unit of powering on,diagnosed a defective external drain pump. Removed unit from enclosure,replaced drain pump,installed all hoses and drain hose,ran water through unit to pump no leaks entering drain pump,drain pump removed water,no leaks at tubing. Reinstalled unit ran diagnostics all test passed.
DRYER WHIRLPOOL WED4616FW0 Arrived onsite for the dryer not heating. During testing found that the terminal block was burnt and the cord. Replaced terminal block and cord. Could not test because the apt maintenance guy turn the breaker off to the dryer and the back terminal cover was missing.
REFRIGERATOR WHIRLPOOL WRS315SDHM01 Arrived onsite for refrigerator making loud noise. Upon inspection I found a small amount of ice formed on the evap cover. I checked the ice and found that there is ice stuck to the inside of the evap cover so I did not remove the cover to prevent any damage to the evaporator. I put the unit into defrost mode via diagnostics and the heater cycled as designed. I also found some ice at the bottom of the freezer door indicating a air leak at some time I could not locate any air gaps in the gaskets. It’s possible the freezer was left open at some point and ice formed intermittently. I replaced the UI control (W11203289) just Incase. Unit is working as designed at this time. I advised customer to keep an eye on it and let us know if the ice returns without the door being left open. Job complete
OVEN WHIRLPOOL WFC150M0EB3 Arrived onsite for the oven not heating. During testing found that the control board was no good. Replaced control and oven started to heat just fine.
REFRIGERATOR IKEA IX7DDEXDSM01 "Arrived on site for a defective main control. Installed a new main control,powered unit on compressor and fans powered on."
DRYER WHIRLPOOL WED4850HW0 "Arrived on site to inspect dryer for not drying upon inspection found the L2 switched with neutral, wall outlet must be rewired. Instructed customer to have electrician fix outlet. Complete"
RANGE GE JB645RK4SS Arrived onsite for range burner light not turning off. Tested system. Forcing switch faulty. Replaced switches. Tested system. Everything works as designed. Job complete.
REFRIGERATOR KITCHENAID KSF26C7XYY00 Arrived on site for refrigerator that was not cooling properly upon further inspection I found that the thermistor in the fresh side as well as the main control we’re not communicating properly with one another and it was causing issues with the entire fridge overall such as the compressor running for too long and not cooling the freezer down as well as tripping the compressor
OVEN WHIRLPOOL WOS51EC0HS00 "Arrived on site to inspect wall oven display not working. Upon further inspection, I cycled the power to the unit and the display came back on. I reset the time and date and when I went to test the unit, the date jumped back to January 1. Due to the console failure and the control not being updated, I removed and replaced the main control and console and tested. Unit is operating as designed and keeping time/date. Job completed."
RANGE KITCHENAID KSGG700ESS0 "Arrived on site to test unit start button. Buttons 2,5, and 8 were also not working. Control panel was bad. Replaced control panel, tested unit and unit functions correctly.
REFRIGERATOR LG LFX25960ST "Arrived on site for fridge making a noise. the customer had the unit unplug, but they had a recording of the sound and it sounded Like the evaporator fan. I have pulled the freezer evap cover off and I don’t see any signs of a sealed system issue, there is a good frost pattern. I am replacing the evap fan motor to correct the sound issue. I reassembled the unit and it is operating as designed. No water leaks detected. Job complete."
REFRIGERATOR FRIGIDAIRE FFSS2615TS3 Arrived for a noisy refrigerator. Couldn’t mimic sound. Based on customers description added sound dampener to compressor. No leaks detected.
MICROWAVE WHIRLPOOL WOC54EC0HS02 "Arrived onsite for oven that has a broken door. Inspected unit and work area. Found left side hinge locked and jammed into the glass door housing. Attempted to remove hinge but was unable to. I called Techline and spoke to Dustin SR# 7728301488. He advised to replace the outer glass door that holds the hinges, the name plate, and bring both hinges for full repair. Ordering parts but parts are out of stock and a PSP item. Therefore, the office will need to contact customer about the reschedule date once parts become available. ; ordrng 1 W11110281 (glass-door) and 1 W11178521 (nameplate)"
WASHER MAYTAG MVWB835DW0 Arrived onsite for F6E2 communication error. Tested unit. Got error code F6E2. Got authorization to replace both UI console and panel. Replaced parts. Tested unit. Unit test good. No issues at this time. Job complete
REFRIGERATOR GE GFE28GYNBFS Arrived onsite for the refrigerator not cooling. Installed new start device and compressor stated running and is cooling. Complete
WASHER MAYTAG MVWC360AW0 "Arrived on site for washing machine that is not spinning up close or starting the cycle. Inspected unit and work area. Placed unit and service diagnostics and found an F7E6 (motor fault) error code. Tested resistance to the motor circuit and found proper resistance. Checked connections to the shifter and found proper connections when looking underneath, found two wire motor connections stripped from the connector. Reattached wires to the connector heading to the motor. Tested unit. Unit is working as designed. If customer calls back, customer will need wire harness. Call complete."
WASHER MAYTAG MVWX655DW1 Arrived on site for a washer that was not spinning pulls out all the way.
REFRIGERATOR WHIRLPOOL ED5LHAXWB00 Arrived onsite for unit not cooling on both sides of the unit. Tested unit. Found that start device was bad. Replaced start device. Compressor kicked on. Unit started cooling after 10min. No issues at this time. Job complete
REFRIGERATOR KENMORE 40141003010 Arrived onsite and found dispenser pad to be sticking. Advised customer that pad could be replaced.
WASHER MAYTAG MVWX655DW1 "Arrived on site for a washing machine that is making a sound while spinning. Inspected unit and work area. Placing it in service diagnostics and found an F0E5 (unbalanced load) error code. Placed unit in an auto test and when unit came to the spin, the agitator started spinning and the basket started skipping and not catching on the agitator. Spun agitator and found the basket completely detached from the Cupler bolt inside. Attempted to remove agitator and found burnt black oil around top of agitator. Tried to pull off agitator and found the agitator completely seized up on the gear case. Unit will need outer tub, inner basket, hub kit, wash plate, and gearcase for full repair. Will need two techs for two hours. Ordering parts and office will need to contact customer when parts are available due to out of stock parts. ; ordrng 1 CNOTE (2 TECHS) and 1 CNOTE (2 HOURS) and 1 W10752719 (basket) and 1 W11219115 (OUTER TUB) and 1 WP8533928 (screw) and 5 WP8533953 (
DRYER WHIRLPOOL WED5300SQ0 "Arrived on site for long dry times . Found air flow restriction . Ran temp checks, getting up 255. Found out side vent full of lint . Recommended cleaning exterior venting . Job complete"
OVEN JENN-AIR JJW8330DDS "Arrived on site for oven not responding. Performed diagnostics and attempted to perform encoder test. Tested voltage to control and found correct. Will need to replace UI to repair. Inform customer that UI only comes in the color black. Removed failed UI and installed new. Tested all operations. All tested good.
REFRIGERATOR KITCHENAID KRSC503ESS01 "Arrived on site to replace freezer door due to broken wires, I replaced door, unit tested good."
REFRIGERATOR KITCHENAID KRSC503ESS01 "Arrived on site to replace freezer door due to broken wires, I replaced door, unit tested good."
WASHER AMANA NTW4516FW3 "Arrived onsite for unit not finishing cycle. Tested unit. Was getting error codes F8E1 long fill, F2E stuck key. Replaced valve and control. Tested unit. Unit test good. No issues at this time. Job complete"
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site to diagnose dishwasher customer says is not drying dishes. Ran through diagnostic cycle and confirmed all functions working. Advised customer they need to run hot water first, use rinse aid since none was seen being used, and use the high temp options. Advised that as the plastic tub cured water would run off and it would dry better. All is working as designed with no water leaks, and customer advised on proper use and care. Call complete."
OVEN KITCHENAID KODE500ESS02 Arrived on site to test unit for unit giving shorted keypad error. Replaced console test unit and unit test good job complete.
DISHWASHER KITCHENAID KDTE104ESS1 "Arrived on site to install previous diagnosed parts. I gained access to the heating element and replaced new. I turned the breaker back on and plugged the unit in. As soon as I put it into diagnostics and the motor came on the breaker tripped. I swapped the plug into the disposals outlet and tested the unit the operated as designed. I swapped back in the old heating element and tested it using the disposals outlet, the breaker tripped when calling for heat. I put the new heating element back in and tested again. Unit is operating as designed no water leaks detected. I spoke with the customer about having an electrician out to inspected the dishwasher outlet and the arc breaker.
DISHWASHER WHIRLPOOL WDF331PAHS0 "Arrived on site for UI panel damaged. Found also inner door cracked . Ordering inner door and bolt latch if needed . Marconi recommendation is to also replace vent gasket . No water leaks detected at time of service . Call to set return . ; ordrng 1 W10254545 (gasket,vent) and 1 W10274884 (latch asm) and 1 W10274908 (door-inner)"
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived on site for fridge having ice build up in freezer. I spoke with the customer er and they already put the unit through a defrost. I inspected the unit and work area. I found no signs of an air leak anywhere. I replaced the control UI and spoke with the customer about how the UI is what control the defrost for the fridge. No water leaks detected job complete.
DISHWASHER GE GDF530PSM0SS Arrived for dishwasher not draining. 120 volts supplies to drain pump. Drain pump not draining. Replaced pump. No leaks detected.
WASHER WHIRLPOOL WTW7300DW1 Arrived onsite for unit giving error code. Tested unit. Found that lid is not closing correctly for latch to work. Ordered part. Rescheduled with customer. ; ordrng 1 W11101059 (lid)
REFRIGERATOR WHIRLPOOL WRT108FZDM05 "Arrived on site and inspected refrigerator and found it is unplugged, after connecting to power compressor is getting voltage but not running. Replaced start device and compressor began running but start device began tripping. Either new start device is faulty or compressor is. Replace start device again before performing sealed system repair.; ordrng 1 8201786 (start device,combo) and 1 W10143759 (drier (service)) and 1 W10913906 (coupler) and 1 W11209866 (COMPRESSOR ) and 1 W11407409 (EVAPORATOR )"
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site for cooling complaint. Found evaporator incased in ice,ran diagnostics bimetal reading open, replaced fan motor assembly that includes bimetal diagnostics still reading open replaced main control,ran diagnostics unit ran through a defrost cycle."
DRYER GE GTD72EBSNWS Arrived onsite for the dryer making a noise. During testing could not duplicate the noise. Advised customer to monitor and to take a Video recording of the noise if it comes back. Complete