We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Salado, TX 76571
Sterling
Job Details: 05/13/2024
"On arrival verified complaint of not starting cycle. Ran diag and found no codes, components all activated correctly. When running cycle it would not function. Replaced main control and unit now works correctly. Job complete no leaks detected during service. Parts installed w11627413"
We serviced a
WHIRLPOOL COOKTOP
Model WCGK5036PS00
Near Andice, TX 78628
Miguel
Job Details: 05/13/2024
Arrived on site for back burners not lighting. Found foil paper around burners causing spark to hit foil instead of burners. Removed foil and verified operation. Unit working as designed. Call complete. No parts
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Round Rock, TX 78664
Wesley
Job Details: 05/13/2024
Arrived onsite and replaced the compressor and added dye drier and access port. Pulled vacuum for 20 minutes. Held. Charged with 4.24 oz of r134a. Unit is now operating as designed. All checks good.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Horseshoe Bay, TX 78657
Lou
Job Details: 05/13/2024
"Arrived on site to inspect washer continuously spinning. Upon further inspection, I placed the unit in diagnostics showing error codes F2E1-stuck key & F6E1-HMI not reading the ACU. I cleared the codes and continued with testing. Once the unit started to fill, the UI display went blank and the water continued to fill. After approximately 5-10 seconds, the display came on showing 11 mins left in a normal cycle. I pressed the power key and the unit turned off and drained the water out. I placed the unit back into diagnostics and following the service pointer W11432650, I tested the unit and found no Model number stored. I contacted techline and spoke to Eric and advised of the complaint, previous repairs and current issues. Eric advised that the unit needs to be connect3d to WiFi so the new software can download to the new ACU and provided SR#7739081280. I contacted the Whirlpool WiFi Team and spoke to Rob and advised of the issues at hand. Rob was able to get onto the WiFi with the unit and get the software updated. I placed the unit in diagnostics and tested and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017FS0
Near Buda, TX 78610
Leonardo
Job Details: 05/13/2024
Arrived on site to test unit for unit not heating. Test unit and found switch not opening or closing. Took switch apart and cleaned all connections test unit and unit heating correctly. For 2-3 times. Will order new switches office to reschedule ; ordrng 1 WP8206419 (Interlock too) and 1 W10156812 (Spring) and 1 W10562613 (Cam plate)
We serviced a
KITCHENAID RANGE
Model KSGG700ESS1
Near Austin, TX 78751
Joe Z
Job Details: 05/13/2024
"Arrived on site for error code. Upon arrival,confirmed error code F2-E0 keypad is disconnected. Need to replace control and panel. Replaced panel W11029431. Test unit by preheating oven to 350. Unit preheated correctly. Unit is operating as designed. No gas leaks detected at this time. Job complete"
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Marble Falls, TX 78654
Lou
Job Details: 05/13/2024
"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the failed splutch assembly (cam) and calibrated the unit and tested. Unit is operating as designed. I made recommendations for use and care (wash cycles and load size). No water leaks observed during service, job completed. W10721967"
We serviced a
KITCHENAID OVEN
Model KFGC506JSS05
Near Woodcreek, TX 78676
Andrew
Job Details: 05/13/2024
"Arrived on site to test unit for LF, RF cooktop burners and oven not cooking properly. Found cooktop burners appear to have some build up. Oven door hinges are extending past 90? angle when fully open. When closed any slight vibrations causing the door to continuously engage/disengage door switch preventing oven from heating. Recommend replacing door hinges and LF/RF burner heads. If hinge replacement does not correct issue needing to contact Techline. Office to reschedule. ; ordrng 1 W11568941 (Doorhinge) and 1 W11568813 (RH door hinge)"
We serviced a
KITCHENAID OVEN
Model KFGC506JSS05
Near Woodcreek, TX 78676
Andrew
Job Details: 05/13/2024
Arrived on site to test unit for oven not heating and LF/RF burners not burning properly. Found unit completely not converted properly. Converted unit and found oven tripping breaker GFCI outlet when reaching about 275?. Unit is tied into outlets above counter tops. Advised unit needs to be on dedicated outlet and breaker. Unit currently working as designed but needs to have electrical corrected as stated. No parts currently replaced. Job complete.
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Dripping Springs, TX 78620
Tim M
Job Details: 05/13/2024
"Arrived on site to test unit for sparking constantly. Customer stated it used to happen all day during cooking but has significantly been less. Replaced module (WPW10475149) and harness (W11561436) as precautionary. When testing burners found front right burner is causing the constant spark issue. Will need to order valve for return visit. Ordering parts, rescheduled for 05/20.; ordrng 1 W10859922 (Front right valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Near Austin, TX 78739
Luis
Job Details: 05/13/2024
"Arrived on site for cooling complaint in fresh food section. Found defective right side door gasket,placed light facing door,closed door light visible with doors closed,removed damper cover increased temp setting damper opened good air flow will. Ordering a new door gasket ; ordrng 1 W10830162 (Gasket)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Pflugerville, TX 78660
Matthew
Job Details: 05/13/2024
Arrived on site for unit with power wash performance. Inspected and found. Wash motor not energizing. Ran diagnostics and confirmed. Stored error code for wash motor failure. Replace wash motor assembly and tested. Unit is now functioning properly. No leaks present at this time. Job complete . W11025157
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS01
Near Austin, TX 78730
Scott
Job Details: 05/13/2024
Arrived on site for unit shutting off and tripping breaker . Found drain pump failing . Replaced pump W11539855. Ran harvest all checked normal. No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Killeen, TX 76549
Tyler
Job Details: 05/13/2024
Arrived on site for dishwasher not working. Upon arrival found f4e3 in diagnostics. Found motor failing and replaced it w11613479. Tested unit and found no leaks and it working as designed. Call complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near San Marcos, TX 78666
Andrew
Job Details: 05/13/2024
Arrived on site to test unit for vibration sound. Found vibration coming from right side of cabinet. Gap between cabinet and microwave cabinet is about 1/4 causing vibration. Installed a shim and noise is no longer present. Advised customer to monitor and if issue persists have contractor fill gap in with a price of trim. No parts replaced. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Round Rock, TX 78664
Wesley
Job Details: 05/13/2024
Arrived onsite and found unit operating with leaking from a bellow hole. Replaced bellow. Advised customer on repair and restored panel function. All checks good. W11314648
We serviced a
WHIRLPOOL OVEN
Model WFG550S0LZ5
Near Andice, TX 78628
Miguel
Job Details: 05/13/2024
Arrived on site for oven missing nameplate. Replaced name plate on door. Verified operation. Call complete. W11178521
We serviced a
WHIRLPOOL FREEZER
Model WRF757SDHZ04
Near Wimberley, TX 78676
Andrew
Job Details: 05/13/2024
Arrived on site to test unit for condensation build up on FC door gasket. Found RC door gaskets sealing properly. Condensation is starting on horizontal mullion into gasket. Engaged horizontal mullion to always on in service test 40. Advised customer to monitor for a few days. If issue persists recommend returning and documenting with Techline.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS05
Near Pflugerville, TX 78660
Matthew
Job Details: 05/13/2024
Arrived onsite for unit not cooling. On arrival temperatures are good however customer stated at times unit shuts off and stops cooling altogether. The most recent was a 8hr non cooling period. Could not duplicate any issue other than ice maker lagging but that would be due to the mentioned temperature issues. Right door switch is also not functioning . Called tech line for assistance. Robert SR#7739077174. Tech recommended Data logger installed in RC and FC. Ordering logger and switch. Also spoke to SW and ordering all boards. Office to reschedule ; ordrng 1 Datalogger (Data logger) and 1 W11123941 (Door switch)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Georgetown, TX 78628
Gerry C
Job Details: 05/13/2024
"KRMF706ESS05 Arrived to install part. I found the ice maker housing fan was operative, but there was no airflow and the E1 was present. Inspection reveled the back of the housing had a significant amount of gapping between it and the back wall, likely the cause of excessive moisture entering the system. I found the return duct in the FC and both sides of the RC to FC air returns were fully filled with solid ice. I removed all ice and tested and airflow returned to normal. The crisper drawer UI was inoperative and the harness will require replacement. Upon return, technician will install RC drain pan shims and UI harness. No leaks observed during service. ; ordrng 1 W11170612 (Crisper Harness) and 1 WPW10769076 (Crisper UI)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Crawford, TX 76638
Jonathan M
Job Details: 05/13/2024
"Arrived on site for a washing machine that is not starting cycles. Inspected unit and work area. The customer showed me what the unit was doing as the unit would make some weird sounds and then would go to done within two minutes of starting the cycle. I checked underneath and found the slider Was in good condition and found no gearcase leaks underneath. I Spond the basket by hand and found the basket spinning freely. I ran the unit through diagnostics and found an F6 E3 (ACU cannot hear MCU) and F7 E7 (basket unable to reach target RPM) error codes. I spoke to SW, and was advised that there were no known issues with these units, and that because the rotor windings showed within range, the slider was shifting up and down properly, and there were no signs of where on the rotor, the issue would have to be with the control. I replaced the control and tested the unit. I found the unit working in operating as designed . I had the customer start a load up on exit to ensure that this was a full fix and when I called back, the customer stated that the unit had completed three cycles already and that it appear to be working and operating as designed. Call complete. W11621180"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Martindale, TX 78655
Andrey
Job Details: 05/13/2024
"Arrived on site to test unit for not turning on and squealing noise, tested unit found control unresponsive, replaced control and tested unit is now powering on but shift actuator not disengaging properly, replaced cam, actuator and tested found a squealing noise coming from motor, shaft has dropped and cooling fan on top of motor is hitting motor causing the noise, will need motor to fix unit, ordering motor rescheduled for 5/13 installed W11481722, W10721967, W11116590; ordrng 1 W11283592 (Motor)"
We serviced a
JENN-AIR MICROWAVE
Model JMW3430LM00
Near Jonestown, TX 78645
Maurice R
Job Details: 05/13/2024
Arrived onsite for a error message F1E2. On inspection the Error was F1E6 which is a magnetron error. Checked the connection and they were all good. I have wrong parts for the wrong error message. Ordering the parts and return on 5/20/24. ; ordrng 1 W11578959 (Magnetron) and 1 W11325784 (Mw control board)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Round Rock, TX 78681
Paul
Job Details: 05/13/2024
"Arrived onsite for refrigerator not making ice. I found out the icemaker was making ice, however it was not dispensing ice because the impeller was stripped on the auger motor shaft. Need to return with the impeller, spacer, divider, and motor. Ordering WPW10309864 divider, W11671282 motor, W11378860 spacer, & WP63052-2 impeller. R/S for Mon 05/20/2024.; ordrng 1 WPW10309864 (Divider) and 1 W11671282 (Motor) and 1 W11378860 (Spacer) and 1 WP63052-2 (Impeller)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM00
Near Georgetown, TX 78633
David Z
Job Details: 05/13/2024
"Arrived on site to diagnose refrigerator not making ice. Examined unit and found that the ice had been dropping and melting together to the point that the ice reached the bail arm on one side. I cleared out the bucket and advised to clean it out weekly since they do not use the ice often. Tested icemaker and verified it does work promptly. Repair completed, no parts used."
We serviced a
WHIRLPOOL FREEZER
Model WZF56R16DW09
Near Pflugerville, TX 78660
Matthew
Job Details: 05/13/2024
"Arrived onsite for sealed system repair. Replaced compressor, access valve, and dry drier. Used nitrogen to check for leaks and found none. Pulled vacuum and held. Charged per spec and tested. Unit is now cooling. Notified customer to give 24-48 hrs for unit to stabilize. Job complete. Used w11547313, w11506635 and wpw1014359."
We serviced a
WHIRLPOOL COOKTOP
Model WCE77US6HS
Near Lago Vista, TX 78645
Maurice R
Job Details: 05/13/2024
"Arrived onsite for cooktop burner not cycling. On inspection the back burners were not cycle on and off. They were just on high the all time. Gain access to the switches and I installed 2 new switches on the back burners. Now the burners cycle on and off now. The unit is operating as designed. W10857622 There was no serial, model tag on the unit. So no picture could be taken."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Leander, TX 78641
Maurice R
Job Details: 05/13/2024
"Arrived onsite for dishwasher not dispensing soap. On inspection the dispenser door was broken and would not release the soap. The handle was off the unit and the nuts were lose. Tighten the bolt up and reinstall the Handel, and then installed a new dispenser into he unit. Ran the diagnostic cycle to make sure the dispenser would open the door and it did. The dishwasher completed the diagnostics mode with no issues. The unit is operating as designed and no water leaks detected during service. W10861000"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near The Hills, TX 78738
Luis
Job Details: 05/13/2024
"Arrived on site. Found a defective freezer led module,per service pointer removed all led modules installed updated led modules all leds working as designed. Autho S191AQ ; used 1 W11683243 (Led kit) from stock"
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFE01
Near Horseshoe Bay, TX 78657
Lou
Job Details: 05/13/2024
"Arrived on site to inspect refrigerator with mist coming from the freezer and wiring hanging down. Upon further inspection, the customer advised that one day she opened the freezer door and mist came out of it (cold air clouds). Also, they advised there are wires hanging down from under the ice maker. I found the wires they are describing are the wires to the ice maker harness and I advised the customer that theyre supposed to be there. I tested temps in the freezer and found it to be 7 degrees inside and the light is working properly. I advised the customer that the mist they were experiencing was cold air coming from the freezer and its normal depending on the temps in the kitchen. I advised it was the warm air colliding with the cold air when the freezer door is opened and its normal. No repairs needed as the unit is operating as designed. No water leaks observed during service, job completed. No parts installed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HV07
Near Bee Cave, TX 78738
Leonardo
Job Details: 05/13/2024
Arrived on site to replace display board. Replaced board test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM10
Near Austin, TX 78758
Scott
Job Details: 05/13/2024
Arrived on site for icemaker not making enough ice . Ran a harvest test found ice maker hanging up. Replaced IM Aran harvest all checked normal. No water leaks detected at time of service . Job completed
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Georgetown, TX 78633
David Z
Job Details: 05/13/2024
Unit in 6209. Arrived on site to diagnose dryer that reads ERR when starting. I tested the unit and verified error present. Unit is not recognizing the door switch. Checked wiring and found switch unplugged from factory. Connected door switch and verified all working as designed. Repair completed. No parts used.
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Gatesville, TX 76528
Jonathan M
Job Details: 05/13/2024
"Arrived on site for a washing machine that will not start a cycle. Inspected unit and work area. The customer advised that the unit will turn on and off but that they are having a hard time getting the unit to lock the lid and continue forward through the cycle. Around the unit through diagnostics and found an F0 E5 (off balance load) and F0 E9 (off balance pause) error codes. I found the unit stuck in the middle of a drain. I canceled out the cycle and ran the unit through an auto test. I found the unit working and operating as designed. I tested the unit in several different cycle selections and found the unit working and operating as designed. I did advise the customer that sometimes when the unit does go off balance, it will get stuck in the middle of the cycle and may not seemingly continue forward. The customer explained that she does not use this washer for normal clothes asked that she only uses this for blankets, as they were told that this a good washer for those kinds of bulky items. I did advise the customer that the manufacturer recommends not using these units for those kinds of loads due to potential possibility for off-balance issues like the customer is experiencing. Went over loading procedures with the unit and the customer is aware that the unit is working and operating as designed. Call complete. No parts were installed. Customer instruct"
We serviced a
WHIRLPOOL WASHER
Model WTW4957PW0
Near Hutto, TX 78634
Wesley
Job Details: 05/13/2024
Arrived onsite and found unit operating with failed control symptoms. Replaced control and tested. All checks good. W11608056
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ10
Near Hutto, TX 78634
Wesley
Job Details: 05/13/2024
Arrived onsite and found water dispenser issue and found supply issue. Advised customer on findings that there is no water pressure at the supply from the house.
We serviced a
MAYTAG DRYER
Model MED7230HC3
Near Austin, TX 78738
Ryan B
Job Details: 05/13/2024
Arrived on site to inspect unit for check vent error. Found no air restriction and vent is clear. Temperature raises and drops accordingly. Order is moisture sensor harness and will return. Office to reschedule due to customer request. ; ordrng 1 WPW10298258 (Harness)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Georgetown, TX 78626
Gerry C
Job Details: 05/13/2024
"WMH32519HZ07 Arrived to install part. I found no actual damage to the harness and the only questionable appearance was on the rubber boots of the light socket connectors, which were cosmetically darkened, but fully functional and no damage to the metal terminals was found. The lower interlock required adjustment, as the switch would not actuate correctly and when completed, the unit resumed full operation."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Round Rock, TX 78665
Wesley
Job Details: 05/13/2024
Arrived onsite for a squealing door hinge and provided lubricant advice for reducing the nose of the friction. Unit is operating as designed. Inspected unit for proper operation and advised customer on use and care. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM12
Near Dripping Springs, TX 78620
Luis
Job Details: 05/13/2024
"arrived on site for damage. Found damaged wired shelf and deep scratch in freezer on liner wall,per builder installers forced,shelf in and caused damaged uploaded pictures contacted tech support sent pictures to tech support per tech support need to contact partner,called partner team they will contact customer SR#7739077229"
We serviced a
JENN-AIR DISHWASHER
Model JDPSS244LL2
Near Austin, TX 78721
Joe Z
Job Details: 05/13/2024
"Arrived on site for error code present. Upon arrival, ran diagnostics and confirmed error code F7-E2 wash pump not operating. Need to replace sump and motor. Uploaded pictures of previous marks on floor on SD. Used floor protector to slide unit from cabinet. Replaced sump and motor W11460946. Test unit and is now operating as designed. No leaks present at this time. Job complete"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ15
Near Meadowlakes, TX 78654
Lou
Job Details: 05/13/2024
"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, the customer advised the ice maker doesnt make much ice. I tested temps in the FC=5 degrees and tested the ice maker fan and it is operating as designed. I attempted to test the ice maker at the diagnostic button on the side of the cover and the part failed to test. I removed and replaced the ice maker and cycled power to the unit to reset controls and the ice maker operated as designed. Unit is operating as designed. No water leaks observed during service, job completed. W11548540"
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Crawford, TX 76638
Jonathan M
Job Details: 05/13/2024
"Arrived on site to install previously diagnose to parts. Inspected unit and work area. I replaced both controls and tested unit. I still had the F8E0 (low fan speed under speed) error code pop up and cancel the cycle. I called Whirlpool Techline and spoke to Art SR# 7738988192 He advised to replace the wire harness as that was the only other part that could be causing the issue. I replaced the main wire harness and tested the unit. I still had the same error code popped back up. I called whirlpool tech line again and spoke to Andrew SR# 7738988192. He did some checking to make sure that there was nothing else within the machine that could be causing this issue and advise of your head replaced all parts necessary to resolve this issue. He advised that this unit would be sent to review, and the customer would be in contact with myself or the customer depending on the next steps. He advised not to make any further repair at this time. Call complete. W11245674, W11598200, and W11448962"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS10
Near Round Rock, TX 78681
Scott
Job Details: 05/13/2024
Arrived on site for fridge making thumping noise periodically. Ran diagnostics and found dampener is making noise . Replaced dampener WPW10594329. Reran diagnostics. Unit is operating normally. No water leaks detected at time of service . No water leaks detected at time of service . Job complete
We serviced a
WHIRLPOOL FREEZER
Model GAFZ30FDGB06
Near Austin, TX 78732
Ryan B
Job Details: 05/13/2024
Arrived on site to inspect unit for foot pedal issues. Replaced pedal and bent kick plate so door could shut properly. Job complete. USED W11199807
We serviced a
KITCHENAID OVEN
Model KOCE507ESS22
Near Georgetown, TX 78633
David Z
Job Details: 05/13/2024
Arrived on site to diagnose microwave oven combo with broken clip. Found the microwave element support broken off. Replaced support and verified proper operation. Parts used - W10909479.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near San Marcos, TX 78666
Andrew
Job Details: 05/13/2024
Arrived on site to test unit for getting too hot. Heated unit to 350 and elements cycling properly. Temps were within range. Advised against use of thermometers as stated in owners manual. Showed customer how to calibrate to preference. Advised to download app and connect unit to WiFi for software updates. No parts replaced at this time. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDW03
Near Austin, TX 78753
Joe Z
Job Details: 05/13/2024
"Arrived on site for not cooling. Upon arrival. Test unit. Compressor is operating. Inspected evaporator and the entire evaporator is clear of frost and not even cool to the touch. Need sealed system repair. Ordering compressor, nitrogen, dye dryer, R600 kit, and access valve. Office to reschedule ; ordrng 1 W11580057 (Compressor) and 1 R600kit (R600 kit) and 1 Nitrogen (Nitrogen) and 1 WPW10143759 (Drier) and 1 W11506635 (Access valve)"
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Andice, TX 78628
Gerry C
Job Details: 05/13/2024
MVWP575GW0 Arrived for inoperative machine. I found the unit would electrically twitch and isolated the noise to the drain pump. I found the harness had an attempted repair and I removed and replaced. Testing showed the control inoperative and I replaced and attempted calibration. The calibration would not complete and I determined the shifter would not return speed sensing as designed. Replacement of the shifter restored the machine to full operation. No leaks observed during service.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Round Rock, TX 78665
Wesley
Job Details: 05/13/2024
Arrived onsite for burning diode and advised customer on findings and recommended that the repair should include mag and capacitor replacement not just the diode. Customer will not proceed to repair at this time.
We serviced a
KITCHENAID RANGE
Model KSDB900ESS8
Near Round Rock, TX 78681
Paul
Job Details: 05/13/2024
Arrived onsite for range showing F2E0 error codes. I found out the slow cook option not responding and is stuck which is what brought the error code up. I replaced the console and the error is not present anymore the unit is operating as designed. Job complete. INSTALLED W10913685 Panel D.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Pflugerville, TX 78660
Matthew
Job Details: 05/13/2024
"Arrived on site for unit not heating. Upon arrival ran diagnostics and found no stored area. Codes for heating circuit. Did fine 8/4 regarding float switch but inspected and found no issues. Ran test cycle and confirmed heater is energizing. Didnt notice that rinse aid dispenser was empty. Instructed customer on proper use of rinse aid, ensuring hot water was supplied and material Use. Unit is functioning as designed. Job complete. No parts installed"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Austin, TX 78738
Luis
Job Details: 05/13/2024
"Arrived on site for no lights. Diagnosed a defective led module,per service pointer removed all leds,installed updated leds all leds working as designed. AUTHO S84638 ; used 4 W11632139 (Led module) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Austin, TX 78738
Luis
Job Details: 05/13/2024
"Arrived on site for too much ice. Found bail arm extension not installed on bail arm,installed extension to bail arm"
We serviced a
KITCHENAID DISHWASHER
Model KUDP01FLSS6
Near Liberty Hill, TX 78642
Miguel
Job Details: 05/13/2024
Neighborhood gate 15338. House gate 1729 call before. Arrived on site for dishwasher not starting. Found start button does not respond. Console broken. Was able to run diagnostics and confirmed units components working. Water was very low. Needs valve. Will need new user interface and console. Reset for tues pm. ; ordrng 1 WP8531262 (User interface) and 1 WP8531267 (User interface) and 1 WP8531669 (Valve)
We serviced a
WHIRLPOOL DRYER
Model WED6150PBO
Near Austin, TX 78757
Joe Z
Job Details: 05/13/2024
"Arrived on site for door not closing. Upon arrival, found customer not closing door correctly. Instructed customer on operating unit. Unit is operating as designed. Job complete"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Lago Vista, TX 78645
Maurice R
Job Details: 05/13/2024
Arrived onsite for oven door not closing correctly. On inspection the left upper corner on the door does not make contact with the frame. I tried to adjust the hinge with no luck. The parts that were sent were for the MW door and not the oven I ordered all new parts for the oven door. ; ordrng 1 W11600222 (Oven door) and 1 W11617223 (Oven door liner) and 1 W11700313 (Left hinge) and 1 W11699927 (Right hinge)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Cedar Park, TX 78613
Miguel
Job Details: 05/13/2024
"Arrived on site for gasket being torn, moisture building up. Replaced torn gasket on refrigerator. Used heat gun to reform all other gaskets. Verified all fans working, cooling properly. Call complete. W10830274"
We serviced a
JENN-AIR RANGE
Model JDRP548HL01
Near Austin, TX 78731
Joe Z
Job Details: 05/13/2024
"Arrived on site for not heating correctly. Upon arrival,test unit by preheating oven to 350. Unit preheated then began cycling. Used thermocouple to monitor temperatures. Took average of 3 cycles and get 348. Unit is operating as designed. Cannot duplicate the issue. No gas leaks present at this time. No parts needed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV01
Near Georgetown, TX 78633
David Z
Job Details: 05/13/2024
"Arrived on site to diagnose refrigerator with flickering lights. Found switches were good, the top module was just flickering and not producing light. Replaced the upper RC module / assembly and retested. Verified all working as designed. Parts used - W11527432 (retrieved from shop)."
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Austin, TX 78745
Ryan B
Job Details: 05/13/2024
"Arrived on site to inspect unit for not turning on, customer stated he used normal dry unit never counted down and continually ran for an extended period of time. Found thermal fuse blown and timer not acting properly. Replaced thermal fuse and timer, tested unit on cool down, watched unit move to wrinkle prevent to confirm unit is counting down now. Unit is running as intended. Job complete. USED WP3392519, W11685947"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Round Rock, TX 78681
Paul
Job Details: 05/13/2024
Arrived onsite to replace previously diagnosed part. I replaced the icemaker and the unit is now operating as designed. Customer stated ice was going everywhere when dispensed after separator was replaced. I found the ice chute broken and falling down. Ordering WPW10435760 Ice Guide. RS 05/20/2024. INSTALLED W11577195 Icemaker.; ordrng 1 WPW10435760 (Ice Guide)
We serviced a
WHIRLPOOL WASHER
Model WTW6157PW0
Near Fort Cavazos, TX 76544
Tyler
Job Details: 05/13/2024
Arrived on site for washer making odd noise during agitation. Upon arrival confirmed issue from video customer provided. Upon further inspection I found rotor worn down and replaced it w11260238. Tested u it and found noise no longer present. Call complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Cedar Park, TX 78613
Miguel
Job Details: 05/13/2024
Arrived on site for refrigerator not cooling properly. Ran test and found refrigerator side evaporator fan not working. Replaced refrigerator evaporator cover. Verified operation. Call complete. W11610999
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Georgetown, TX 78626
Gerry C
Job Details: 05/13/2024
WDF331PAHS1 Arrived to inspect non-washing. 4-3 and 7-1 were the only stored error codes and I cleared for testing. I found the pump inoperative and removed and replaced the sump assembly W11025157. The unit resumed all normal functions and no leaks were observed during service.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near New Braunfels, TX 78132
Andrey
Job Details: 05/13/2024
"Arrived on site to replace previously diagnosed compressor, dye drier and access valve, flushed system with nitrogen, replaced compressor, dye drier and access valve, vacuumed system down for 20 minutes, vacuum held good for 10 minutes, charged system with 55g R600, unit started to develop a frost pattern, advised customer to monitor for the next 24 hours before loading items, unit is now running as designed, no leaks detected job complete installed W11557425, W11506635, WPW10143759"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Killeen, TX 76543
Tyler
Job Details: 05/13/2024
Arrived on site for dryer not starting upon arrival found thermal fuse wp3392519 broken again. Found clog still in wall of home. Customer stated maintenance crew from PM had been sent out and had pushed lint from outside of exit further back into vent while trying to use dryer to blow it out against a brush. This lead to clog getting worse. Documented findings with techline sr#7739082678 and recommended that customer have a professional clean vents prior to using dryer again
We serviced a
KITCHENAID RANGE
Model KSGG700ESS6
Near Manchaca, TX 78652
Leonardo
Job Details: 05/13/2024
Arrived on site to test unit for center burner and left front burner not the correct ones. Will order new burners and burner caps office to reschedule ; ordrng 1 W11436986 (LF burner head) and 1 W11531097 (Center burner head) and 1 W11576413 (LF burner cap) and 1 W11436988 (Burner caps)
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Leander, TX 78641
Paul
Job Details: 05/13/2024
Arrived onsite for a washer not turning on. I found out only one button would work on the console. Replaced control panel and same issues were present. I replaced the control and after the replacement the unit started operating as designed. I tested the machine. No leaks present at the time of service. Job complete. INSTALLED W11325580 CNTRL ELEC and W11549931 CNTRL ELEC.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Pflugerville, TX 78660
Matthew
Job Details: 05/13/2024
"Arrived on site for hinges, making noise . Upon arrival inspected unit and found noise is coming from right hand side. Found that noise goes away when the unit is pulled out slightly when pushed back into position it begins to make noise again. Replaced right hand hinge. Tested and found some noise is still present. Inspected further and found cabinet is warped and not level. Took pictures. Customer will have to notify builder to correct the issue because the warped cabinet is rubbing on the door hinge. Used W11712996, right hinge"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW0
Near Hutto, TX 78634
Wesley
Job Details: 05/13/2024
Arrived onsite and found lo flo error code. Unit not completing cycles. Found unit operating with failed cold water valve. Ordering the valve to repair.; ordrng 1 W11210459 (Valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Georgetown, TX 78626
David Z
Job Details: 05/13/2024
"Arrived on site to install freezer gasket stripping. Added stripping and verified proper fitment. Called tech line and spoke with Bruce for other possible recommendations for repair. Bruce mentioned that with temperatures and current Texas climate can be causing additional moisture, especially if it's warmer inside and out. Bruce recommended adding a dehumidifier or turning tue AC down to reduce dew point and this should also reduce the moisture. No other repairs possible at this time. Parts used - W11159728."
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Kyle, TX 78640
Andrew
Job Details: 05/13/2024
"Arrived onsite to test unit for not washing. Found slider was seized preventing proper shifting and engagement. Gearcase has failed. Recommend gearcase, rotor, slider, clutch and latch. Ordering wash plate as unable to remove currently. Sprayed with pb blaster to assist with removal. Scheduled for 5/20. ; ordrng 1 W10915701 (Rotor) and 1 W11393685 (Gearcase) and 1 W10902814 (Washplate) and 1 W10909670 (Spaner nut)"
We serviced a
JENN-AIR DISHWASHER
Model JDPSS244LL2
Near Dripping Springs, TX 78620
Tim M
Job Details: 05/13/2024
"Arrived on site to test unit for not washing dishes. Tested unit found wash motor is engaging but it sounds weak. Replaced wash motor assembly (W11460946) and tested unit, all components are now properly engaging. Advised customer to try different soaps and to run cleaning cycles. Unit is running as designed, no leaks detected, job complete."
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS01
Near Horseshoe Bay, TX 78657
Lou
Job Details: 05/13/2024
"Arrived on site to inspect ice machine noises. Upon further inspection, when I opened the unit door, I found ice at the door and overflowing. Customer advised that the unit made a loud noise and when they cycled power to the unit, the noise stopped. The noise they described sounds like the recirculating pump noise when its not pumping enough water. I placed the unit in diagnostics and tested each component and could not duplicate the noise. Tested the bin thermistor and found it out of range. I am ordering the bin thermistor and scheduled return service for 05/22/24. Returning tech to replace the bin thermistor and recirculating pump. No water leaks observed during service.; ordrng 1 WPW10511923 (Bin thermistor)"
We serviced a
WHIRLPOOL WASHER
Model WTW7300DW1
Near Pflugerville, TX 78660
Matthew
Job Details: 05/13/2024
"Arrived on site for unit, giving error code, and a spark noticed. On inspection found customer was referring to the unit being plugged in and having a spark at the outlet. Notified customer that as the prongs are inserted, a spark might be noticed, but is normal. Checked error codes, and found F5E3 lid unlock, F0E2 over suds, 0\5 off balance , 2/1. Customer stated that leaving the unit unplugged for about a day and plugging it back in. It was now completing cycles properly. Found customer noticed the drain pump was energizing for an extended period of time, and the lid would not unlock. Found that customer has recently changed detergents and possibly experienced an over suds condition causing an extended drain. Notified customer of proper levels to use. Unit is functioning properly. Customer will monitor. Job complete"
We serviced a
WHIRLPOOL RANGE
Model WEE515S0LS2
Near Austin, TX 78723
Joe Z
Job Details: 05/10/2024
Arrived on site for cooktop on light remains on. Upon arrival inspected unit and found front right infinity switch has failed. Replaced right front infinity switch W10857622. Test unit and is operating as designed. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS09
Near Austin, TX 78704
Luis
Job Details: 05/10/2024
"Arrived on site. Found a damaged and defective freezer door,replaced freezer door checked door seal and operation good. After install notice water leak on right side of cabinets,no leaks appear to be from refrigerator,called builder to inform of leak in cabinets. Used 12977880sq"
We serviced a
KITCHENAID DISHWASHER
Model KDTM405PPS0
Near Georgetown, TX 78633
Lou
Job Details: 05/10/2024
"Arrived on site to inspect dishwasher damage. Upon further inspection, I found the unit sitting in the living area and the space for the dishwasher empty. I found the left side of the outer door panel badly damaged (photo). I removed and replaced the panel and due to its installation status, I was unable to test the unit. Door is functioning properly, job completed. No one available to sign for receipt. W11416371"
We serviced a
JENN-AIR COOKTOP
Model JGD3536BS00
Near Austin, TX 78730
Leonardo
Job Details: 05/10/2024
Arrived on site to test unit for center front and right rear burners not igniting. Found bad igniters and also found front center burner screws are rusted will need to break screws to get to the igniter. Will need to order orifice holder and burner head and igniter. Will need 2 hours office to reschedule ; ordrng 2 WP74009336 (Igniter)s and 1 74009553 (Center front orifice holder) and 1 Partresearch (Part research) and 2 74007736 (Burner heads)s and 1 2hourjob (2 hour job)
We serviced a
WHIRLPOOL RANGE
Model WFG535S0LZ4
Near Hutto, TX 78634
Wesley
Job Details: 05/10/2024
"Arrived onsite for out of range oven sensor and unit operating with extremely high heat baking. Replaced the oven sensor. And tested, all checks good. Unit is now operating as designed. W10833885"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Lampasas, TX 76550
Sterling
Job Details: 05/10/2024
On arrival complaint of intermittent water valve error. No error code stored but customer did not clear codes. Possible bad control. Ran diag and found fab soft valve not activating. Replaced both control and valve and now all functions are correct. Job complete no leaks detected during service. Installed w11621181 and w11621180.
We serviced a
KITCHENAID FREEZER
Model KRMF706ESS01
Near New Braunfels, TX 78130
Andrew
Job Details: 05/10/2024
"Arrived on site to test unit for no ice, not water dispensing and lights not working. Found E2 icemaker error. Fc module needs replaced. Recommend replacing dual and single valves, ice maker, UI and FC light module. Ordering additional parts to ensure completion. Requesting 2hrs on return visit. No parts replaced at this time. Office to reschedule. ; ordrng 1 WPW10341329 (Dual valve) and 1 W10865826 (Valve) and 1 WPW10624574 (Power control) and 1 WPW10675033 (Control) and 1 W10804160 (LED board) and 1 W11330971 (UI)"
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS3
Near Austin, TX 78731
Joe Z
Job Details: 05/10/2024
"Arrived on site for error code F3-E0. Upon arrival, inspected unit and confirmed error code F3-E0 open or shorted sensor. Used floor slide to pull range from counter. Inspected harness and is good. Test resistance of sensor at control and sensor and both readings are OL. Replaced sensor WPW10181986. Having same issue with error code. Replaced Control W11583303 and test unit by preheating oven to 350. Unit is now operating as designed. Job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS10
Near San Marcos, TX 78666
Andrew
Job Details: 05/10/2024
"Arrived on site to test unit for burning smell and popping sounds. Found diode was burnt from grease build up. Replaced diode(W11256462), unit now working as designed. Job complete. SR#7739021731"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Cedar Park, TX 78613
Paul
Job Details: 05/10/2024
Arrived onsite for dishwasher door not staying in place. I pulled out the dishwasher and noticed the spring for the hinge had completely broken off the hinge. I replaced the hinge and it is opening and closing as designed. No leaks were present at time of repair. Job complete. INSTALLED W11712996 Hinge D.
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Georgetown, TX 78628
Lou
Job Details: 05/10/2024
"Arrived on site to inspect washer noises. Upon further inspection, the customer advised that the unit is making a popping noise during the sensing phase of a wash cycle. I placed the unit in diagnostics showing no error codes and tested. The unit operated as designed. When the unit was switching from agitate to spin, the cam (splutch) assembly made its normal popping noise and the customer identified the noise. I advised the customer that the noise is normal and the unit is operating as designed. No repairs needed at this time as the unit is operating as designed. No water leaks observed during service, job completed. No parts installed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI5SVAXVL01
Near Dripping Springs, TX 78620
Tim M
Job Details: 05/10/2024
"Arrived on site to test unit for water leak. Inspected unit compartment and found drip pan cracked causing water to leak after defrost cycle. Ordering drip pan, no parts installed, rescheduled for 05/17. Customer would like an earlier appointment if cancellation occurs.; schdld next appmnt for 5/17 FRI !"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF332PAMS0
Near Austin, TX 78738
Matthew
Job Details: 05/10/2024
"Arrived onsite for unit not drying. Inspected and found no stored error codes. Ran test and heater is energizing. Instructed customer on Rinse aid minimum 30 days, hot water supply and difference in materials drying, plastic versus glass. Unit is functioning as designed"
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Lampasas, TX 76550
Sterling
Job Details: 05/10/2024
On arrival verified complaint of unit leaking. Complaint was soapy water under unit. Inside the unit shows signs of heavy water splash on the walls. Ran cycle and unable to replicate. All hoses and pumps are not leaking. Unit is in a rv park. Advised unit had been overfill causing it to spray soap water during wash/spin. Unit is working as designed. Job complete no leaks detected during service. No parts installed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Andice, TX 78628
Miguel
Job Details: 05/10/2024
Arrived on site for dishwasher intermittently turning on and off. Diagnostics shows no errors. Unable to duplicate while on site. Replaced control as precaution. Completed diagnostics. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ10
Near Killeen, TX 76542
Tyler
Job Details: 05/10/2024
Arrived on site for refrigerator showing po error at random. Upon arrival found evap fan motor failing and causing ui to reset. Replaced evap motor w11661931. Found unit working as designed. Call complete
We serviced a
KITCHENAID RANGE
Model KFGC506JSS00
Near Lampasas, TX 76550
Sterling
Job Details: 05/10/2024
On arrival verified complaint of RF burner not lighting. Replaced burner and grate per previous diag. RF now lights correctly. Job complete.no gas leaks detected during service. W11380124 and w11344539
We serviced a
WHIRLPOOL RANGE
Model WEG745H0LZ5
Near Leander, TX 78641
Scott
Job Details: 05/10/2024
Arrived on site for center burner not lighting . Also all burners are clicking when any single burner is lighting. Did explain this is normal that all igniters are active when lighting any other burner . Found center burner screws were not tightened down allowing orifice holder to sag down . Adjusted holder and tightened screws down . Burner is igniting and has normal flame pattern . No parts used . No gas leaks detected at time of service . Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near New Braunfels, TX 78132
Andrew
Job Details: 05/10/2024
Arrived on site to replace previously diagnosed softer dispenser and bezel. Verified softener dispenser is needed. Part sent with was marked properly but wrongly packaged. Needing softener dispenser. Office to reschedule. ; ordrng 1 W11569112 (Softner dispenser)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Austin, TX 78748
Luis
Job Details: 05/10/2024
"Arrived on site for no ice. Ran diagnostic optics passed,ran fan test passed,no errors on icemaker,ran ice box thermistor passed,ran harvest passed,ran fill frozen fill line,ran fill tube heater passed,ran fill test passed. No parts used."
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS2
Near Bee Cave, TX 78738
Matthew
Job Details: 05/10/2024
Arrived on site to replace faulty tub and failed adjuster track. Replaced and tested. No leaks present at this time job complete. Used w1140986 and w11551537
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Cedar Park, TX 78613
Gerry C
Job Details: 05/10/2024
"WDP540HAMZ4 Arrived to inspect non-operation. Service test mode had 7-1 and it was the only stored error, which I cleared for testing. I found the pump had failed, having two longitudinal fractures along the rotor magnet structure. I removed and replaced the sump assembly and tested. Operational test good, no leaks observed during service."
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MS0
Near Austin, TX 78744
Ryan B
Job Details: 05/10/2024
"Arrived on site to inspect unit for not heating properly. Upon closer inspection found igniter and spark module working. Set unit to 350 and got averages of temps on high and low side while heat was cycling after reaching temp 309, 341, 317, 352 found temperature on average 20 degrees to low, adjusted 20 degrees hotter and tested unit again. 330, 372, 343, 375. Informed customer we are still about 5 degrees on the high side customer would prefer it that way. Job complete. NO PARTS USED"
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Leander, TX 78641
Gerry C
Job Details: 05/10/2024
"MVW6230HW0 Arrived to install previously diagnosed and ordered part. I removed the belt W11239857, after verifying it was slipping and installed the replacement. The issue was resolved and after re-calibrating, the machine resumed full, normal operations. No leaks observed during service."