Service History 309 - Appliance Express

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Austin, TX 78748

Scott

Job Details: 08/25/2023

"Arrived on site for door rubbing when opened. Found toe kick wasnt installed correctly. Reinstalled kick , unit is functioning properly. No water leaks detected at this time. Job complete"

We serviced a

KITCHENAID DISHWASHER

Model KDTE104KPS1

Near China Spring, TX 76633

Jonathan M

Job Details: 08/25/2023

"Arrived on site for a dishwasher that wont complete cycles. Inspected unit and work area. Customer advised that she normally washes the dishes when shes going to bed and when she was running the unit during the day that the unit seem to be washing for over an hour, and she thought there was something wrong with it. I went ahead and ran the unit through diagnostics and found no stored error codes. I ran the unit through an auto test and the unit ran as designed. Did explain to the customer that certain cycles will take multiple hours depending on the setting. I advise the customer not to worry about, the length of time that the dishwasher takes unless if its running for over four hours. The unit is working as designed. Call complete."

We serviced a

WHIRLPOOL OVEN

Model WOC54EC0HS20

Near Andice, TX 78628

Maurice R

Job Details: 08/25/2023

"Arrived onsite for wall unit not keeping time. On inspection the unit was 1 hour behind. Changed the time looked for time zone found none. Customer said that they set the time from the app. She checked for the correct time zone. The time zone was central time. I set the time from the unit. I checked in the unit was connected to the WiFi, informed customer to call if changes again."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ02

Near Austin, TX 78746

Wesley

Job Details: 08/25/2023

Call cancelled upon arrival to due to resumed operation and incorrect contact cell phone number. Will reschedule in event of new symptoms. Prescreen all controls.

We serviced a

JENN-AIR OVEN

Model JJW2830IL01

Near The Hills, TX 78738

Joe Z

Job Details: 08/25/2023

Arrived on site for continued issues of F1-E1 error code. Upon arrival pulled double wall oven from cabinet and removed top panel to access controls. Found left side control burned out. Replaced both controls and test unit by preheating oven to 350. Both unit preheated correctly. Unit is operating as designed. Job complete

We serviced a

WHIRLPOOL OVEN

Model WOS31ES0JS20

Near Pflugerville, TX 78660

Vincent

Job Details: 08/25/2023

"Arrived on site for wall oven, inspected unit and work area. Customers complaint was the home inspector said it was to hot. Tested and unit is operating as designed. I explained to customer that the inspectors do not use the correct equipment to retrieve temps."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS03

Near Georgetown, TX 78633

Lou

Job Details: 08/25/2023

"Arrived on site to inspect refrigerator noises. Upon further inspection, the customer advised that the unit began to make the loud humming noise as it was before soon after the last repair. I pulled the unit out onto my floor protector and found shims on the back right side of the unit. Customer requested they be removed and I removed them. I put the unit back in its space and re-leveled the unit and placed it in diagnostics and tested the compressor. The unit is operating as designed. I retested several times and adjusted the unit in its space and it continued to operate as designed. Customer agreed to unit operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL FREEZER

Model WRS315SDHM08

Near Marion, TX 78124

Andrey

Job Details: 08/25/2023

"Arrived on site to replace previously diagnosed FC door, verified that the door was needed, replaced door, and tested, water is dispensing and gasket is sealing good, job complete"

We serviced a

MAYTAG WASHER

Model MVWB965HC0

Near New Braunfels, TX 78132

Andrey

Job Details: 08/25/2023

"Arrived on site to test unit for no power, tested unit for drain pump resistance at 1.5 ohms., ceased up drain pump took out the control, control and drain pump will need to get replaced on return trip, office to reschedule ; eml tckt failed"

We serviced a

WHIRLPOOL WASHER

Model MVW7230HW0

Near Austin, TX 78738

Joe Z

Job Details: 08/25/2023

"Arrived on site for not operating correctly. Upon arrival, ran diagnostics and got error code F7-E4 basket re-engagement failure"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM00

Near New Braunfels, TX 78130

Andrey

Job Details: 08/25/2023

"Arrived on site to test unit for no ice production, tested unit found ice bin is full, customer stated that ice production restarted 2 day ago also stated that excessive condensation in RC a some frosting in FC, inspected gasket and found torn, cracked and extremely brittle, all gaskets will need to be replaced ordering parts office to get authorization and reschedule ; ordrng 2 W10830274 (RC LR gaskets)s and 1 WPW10714545 (FC gasket) and 1 WPW10443326 (Drawer gasket)"

We serviced a

WHIRLPOOL FREEZER

Model WRS325SDHZ08

Near Austin, TX 78754

Vincent

Job Details: 08/25/2023

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was the ice chute was full of ice. Somehow ice got stuck and stayed in the chute. Unit is operating as designed. No leaks where observed during service. Job completed."

We serviced a

KITCHENAID MICROWAVE

Model KMBP100ESS20

Near The Hills, TX 78738

Joe Z

Job Details: 08/25/2023

Arrived on site for broken broiler support. Upon arrival inspected unit and find previous dent on bottom right corner of door. Showed customer and Uploaded picture on SD. Need to replace support. Replaced support. Unit is operating as designed

We serviced a

WHIRLPOOL WASHER

Model WTW6120HC1

Near Dripping Springs, TX 78620

Scott

Job Details: 08/25/2023

Arrived on site for washer throwing 07 error . Ran diagnostics got 07 code . Unit passed diagnostics test. Ran a normal load with med load . Did notice tub started a small wobble during high spin cycle . Ordering gear case and cam . Call to set return. ; ordrng 1 W11481722 (Actuator) and 1 W11449840 (Gearcase) and 1 W11591637 (Lower harness) and 1 W10752283 (Wash plate) and 1 W11395618 (Cap) and 1 W11026785 (Motor)

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Hewitt, TX 76643

Tyler

Job Details: 08/25/2023

Arrived on site for washer not starting cycles. Upon arrival confirmed failure but found no errors. After running diagnostics I found capacitor failing to hold Power to motor to allow for agitation and spin. Replaced capacitor and found unit working as designed with no leaks. Call complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ2

Near Morgan's Point Resort, TX 76513

Gerry C

Job Details: 08/25/2023

"WDT970SAKZ2 Arrived to inspect code and no operation. F9E2 and F8E4 were stored in memory and I cleared for testing. I found water within the catch tray, the cause for the F8E4 and removed. The drain line was incorrectly routed around the outside of the left rear leg and there was no drain loop in the drain line. I correct the drain loop missing issue and correctly routed the drain line, to prevent the rubber connector from kinking. I tested the unit in automatic test mode and found that when the lower arm operated, water would leak from the lower pan to right side wall joint. The joint had the appearance of separating slightly and water could be surging and leaking from the area. The unit was possibly incorrectly manufactured, damaged in shipping or damaged during installation and cannot be determined. The customer is calling to get a replacement and if they are not provided a replacement, the tub assembly W11409866 will need to be ordered and installed. No leaks of the water supply observed during service."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Waco, TX 76708

Tyler

Job Details: 08/25/2023

"Arrived on site for washer not completing cycle past rinse. Upon arrival found f7e6&e7 in diagnostics. Inspected unit and found valve working as designed but actuator had failed and wasnt transitioning unit correctly. Replaced actuator and found unit working as designed. Call complete ; ordrng 1 W11481722 (Actuator (dont order, used from 388118)"

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS20

Near Harker Heights, TX 76548

Gerry C

Job Details: 08/25/2023

"WOD51EC0HS20 Arrived to install previously diagnosed and ordered parts. I found the cabinet cutout for the unit was too small, 28 1/2 and the minimum, per MFG specifications is 28 7/8. No further repair can be made until the cabinet issue is resolved. The customer will contact us at that time and schedule. The unit may require height adjustment and shimming on the left side, as contact is being made in the upper left corner. After the cabinet is corrected, and if the cabinet floor is true 90? with the cutout, shimming may not be required. ; O-emld tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near Kingsbury, TX 78638

Andrew

Job Details: 08/25/2023

Arrived on site to test unit for no ice production. Found error e5(Ice maker thermistor out of range). Found ice mold film of ice but not responding. Also found when in diagnostics unable to engage FC evap motor but when set to normal running fan worked properly. Recommend replacing control and UI along with ice maker. Needing autho and office to reschedule. ; ordrng 1 W11224256 (Control) and 1 W11387387 (UI) and 1 W11658802 (Ice maker)

We serviced a

MAYTAG WASHER

Model MVW6200KW1

Near Del Valle, TX 78617

Matthew

Job Details: 08/25/2023

"Arrived onsite for washer not functioning after last repair. Upon arrival inspected unit. Ran diagnostics and recorded 7/7, 7/6, 7/1 error codes. Ran test cycle and failed In agitation and did not spin. Called tech line for assistance. Spoke to Nate- sn#7737179135. Ran test and recommend replacing the control. Replaced Control and tested . Did not correct the issues. Replaced the lower harness . Tested and now unit is functioning properly. Breakdown in the harness. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Austin, TX 78753

Wesley

Job Details: 08/24/2023

Arrived onsite and found unit operating with one episode of poor airflow due to frosting. Customer had defrosted. Unit is now operating as designed. Advised customer make sure to not overload the fridge to prevent proper door closure.

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC3

Near Waco, TX 76712

Tyler

Job Details: 08/24/2023

"Arrived on site for washer getting off balance and banging around. Upon arrival confirmed failure and found outter cabinet damaged, front suspension rods had failed, and inner back was breaking spanner nut free and also smashed and cracked outter basket, found unit will need a full rebuild inorder to repair. Will need office to reschedule once availability of parts is known. Ordering W10676681 cabinet, W11662156tub ring, W10752187 washplate screw, W10752283 washplate, W11513243 tub, W11551646 spanner, W11568797 filter, WP8533928 filter screw, W11219115 outter tub, W11396716 suspension rods, W11568797 filter, WP8533928 screw, W11449840 gearcase; ordrng 1 W10676681 (Cabinet) and 1 W11662156 (Tub ring) and 1 W10752187 (Washplate screw) and 1 W10752283 (Washplate) and 1 W11513243 (Tub) and 1 W11551646 (Spanner) and 1 W11568797 (Filter) and 1 WP8533928 (Screw filter) and 1 W11449840 (Gearcase)"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Canyon Lake, TX 78133

Andrew

Job Details: 08/24/2023

Arrived on site to test unit for continuously running and not stopping. Ran diagnostics with no issues. No stored error codes. Replaced control fro faulty software. Advised customer to monitor. No leaks detected. Job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Temple, TX 76502

Tyler

Job Details: 08/24/2023

Arrived on site to installed previously diagnosed inner basket. Upon arrival reconfirmed issue and installed part. Tested unit and found it working as designed with no leaks. Call complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Dripping Springs, TX 78620

Luis

Job Details: 08/24/2023

"Arrived on site. Found defective right side fresh food door and freezer door,loud noise from freezer fan motor,ordering doors and fan motor; ordrng 1 W11436604 (Rh ss door) and 1 W11436967 (Freezer door) and 1 W11578030 (Fan motor) and 1 212643 (Sealer)"

We serviced a

WHIRLPOOL RANGE

Model WEE750H0HV1

Near Belton, TX 76513

Tyler

Job Details: 08/24/2023

"Arrived on site for range not heating past 320 degrees. Upon arrival confirmed failure and inspected units power supply. Found terminal block blown and wires burnt up and not allowing for a full 240 v connection.Rescheduled customer for 08/30/23 to complete repairs, (customer will provided new power cord). Ordering WPW10245259 terminal block, W11262877 main harness; ordrng 1 WPW10245259 (Terminal block) and 1 W11262877 (Main harness)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM09

Near Austin, TX 78717

Paul

Job Details: 08/24/2023

Arrived onsite for a refrigerator in Apt 4309 to replace the compressor. I confirmed the compressor had an internal broken spring. I replaced the compressor and drier. I added an access valve on the new compressor. I vacuumed the system and charged it with 47 grams of R600A. I tested the unit and found it working as designed. Call complete.

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near New Braunfels, TX 78132

Andrew

Job Details: 08/24/2023

Arrived on site to test unit for latch not disengaging. Found latch attempting to disengage but is faulty. Recommend latch and control replacement. Office to reschedule. ; ordrng 1 W11670519 (Latch)

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Austin, TX 78717

Kimo

Job Details: 08/24/2023

Arrived onsite for a washer that will not agitate . Upon arrival I ran the unit in a normal washer cycle and found that the unit would not go into agitate. I replaced the actuator and tested again and found that the unit is now operating as designed.

We serviced a

WHIRLPOOL WASHER

Model MHW5630HC3

Near Austin, TX 78759

Kimo

Job Details: 08/24/2023

Arrived onsite to install previously diagnosed parts. Upon arrival I installed the new control and tested the unit and found unit operating as designed.

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC3

Near Austin, TX 78737

Scott

Job Details: 08/24/2023

Arrived on site . Replaced drain hose . Ran couple fill and drain cycles . All checked dry . No water leaks detected at this time. Job complete

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Temple, TX 76502

Tyler

Job Details: 08/24/2023

Arrived on site for washer needing previously diagnosed drain pump and and latch. Upon arrival reconfirmed failure. Replaced both parts then tested unit and found washer working as designed with no leaks. Call complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM09

Near Austin, TX 78754

Wesley

Job Details: 08/24/2023

Arrived onsite and found unit operating with failed fill tube causing leak. Ordering fill tube fitting and related parts to repair. ; ordrng 1 W11292468 (Fill tube fitting) and 1 4387491 (Insert) and 1 W10861184 (Clamp) and 1 Filltubeextension

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Austin, TX 78744

Scott

Job Details: 08/24/2023

"Arrived on site for still smelling gas periodically . All connections , couldnt find leak . Tested oven and found only one side of burner tube is igniting quickly . Eventually other side would ignite . Strong smell of gas while testing. Call safety recommended changing burner tube and igniter . Got P&L W18by00wpl1Set return 8/29 . Advised not to use oven till repair is made . ; ordrng 1 W11220387 (Burner oven)"

We serviced a

WHIRLPOOL FREEZER

Model WRF535SWHZ07

Near Georgetown, TX 78633

David Z

Job Details: 08/24/2023

"Arrived on site to diagnose refrigerator not making ice and lost cooling in FC. On arrival customer let me know that the unit had been making ice and temps were normal again. Ice bin was full, and FC was at 0 with no abnormal noises. I changed the defrost mode from adaptive to standard to remove any possibility of the defrost cycle running too long. At this time there are no verifiable failures present. Call completed."

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCF72DKL05

Near Canyon Lake, TX 78133

Andrew

Job Details: 08/24/2023

Arrived on site to test unit for noise. Customer provided video and verified damper was source of noise. Replaced damper and applied pads to help reduce noise. Unit now working as designed. Job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Round Rock, TX 78665

Kimo

Job Details: 08/24/2023

Arrived onsite for a DW that is leaving water at the bottom at the end of the cycle. Upon arrival I found that the was water left at the bottom of the unit I put the unit in diag and found no codes then I ran the unit and found the unit drain and washing properly. The check valve operated properly there was a high loop in the drain hose and there was no debris in the pump it the filter well. Due to the seemingly random nature of the issue I and replaced the control and tested the unit and found the unit operating as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KBSN602ESS01

Near Round Rock, TX 78664

Kimo

Job Details: 08/24/2023

Arrived onsite for a refrigerator with non-functioning LEDs . Upon arrival I found this to be true. I replaced all LEDs and found that the unit is now operating as designed Special Project #: S84638

We serviced a

KITCHENAID RANGE

Model KSGG700ESS6

Near Austin, TX 78752

Matthew

Job Details: 08/24/2023

Arrived onsite for unit tripping breaker as soon as it was plugged in. Upon arrival inspected unit. Tripped breaker immediately. Disassembled and found harness between chassis and right side panel pinch the wiring harness. Secured harness and tested. Unit is now functioning properly. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Round Rock, TX 78664

Kimo

Job Details: 08/24/2023

Arrived onsite to install previously diagnosed part. Upon arrival I installed the new sump&motor and tested the unit and found unit operating as designed no leaks

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US6HS05

Near Liberty Hill, TX 78642

Maurice R

Job Details: 08/24/2023

"Arrived onsite for previously diagnosed parts. Installed new valve, orifice holder and burner head. Tested unit and the blow by on the dual burner head is still having a blow torch sound when you first start the burner. Called and talk with Gerry and he said the valve is engineered to do that so you have instant ignition on the burner. No gas leaks detected during service."

We serviced a

WHIRLPOOL WASHER

Model wtw7120hw0

Near Spicewood, TX 78669

Matthew

Job Details: 08/24/2023

Arrived onsite for door locked. Upon arrival inspected unit. Found unit not powering on. Disassembled and found failed control. Replaced control and tested. Unit is now functioning properly. Job complete

We serviced a

MAYTAG WASHER

Model MVWP575GW1

Near Waco, TX 76710

Tyler

Job Details: 08/24/2023

Arrived on site for washer filling and draining at the same time. Upon arrival couldnt find any errors but found relays on control sticking in rinse and spin and causing unit to fill and drain. Replaced control and reset unit. Found issue resolved and unit working as designed. Call complete

We serviced a

WHIRLPOOL RANGE

Model WFG505M0MS0

Near New Braunfels, TX 78130

Andrew

Job Details: 08/24/2023

Arrived on site and replaced handle and screws. Unit now working as designed. Job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW6120HC1

Near Hillsboro, TX 76645

Jonathan M

Job Details: 08/24/2023

"Arrived on site to install previously diagnosed part. Inspected unit and work area. I replaced the actuator, belt, and cam. I tested the unit and the unit began to work and operate as designed. Call complete."

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US0HS00

Near Andice, TX 78628

Maurice R

Job Details: 08/24/2023

"Arrived onsite for previously diagnosed parts. Installed the spark harness on the unit. Tested it and it is working as designed, no gas leaks detected during service."

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Hewitt, TX 76643

Tyler

Job Details: 08/24/2023

Arrived on site for washer needing previously diagnosed latch. Upon arrival reconfirmed issue and installed part. Tested unit and found it working as designed. Call complete

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Canyon Lake, TX 78133

Andrew

Job Details: 08/24/2023

"Arrived on site and replaced previously diagnosed gearcase, hub, capacitor, actuator, belt and suspension. Found new actuator is defective and recommend replacing cam as well. Ordering cam and actuator. Scheduled for Saturday 08/26. ; ordrng 1 W10721967 (Cam assembly) and 1 W11481722 (Actuator)"

We serviced a

WHIRLPOOL RANGE

Model KSGG700EBS6

Near Waco, TX 76705

Jonathan M

Job Details: 08/24/2023

Arrived on site for a range that is not working properly in the oven. Inspected unit and work area. The customer advised that things are just taking longer than they should to cook. I tested both bake and broil elements and found both to be working. Took temperature of the unit on a 425?F bake cycle and found temperature cycling between 450 and 330?F. Found the average temperature inside of the unit around 395?F indicating the temperature needed to be calibrated. Adjusted the temperature calibration and tested the unit. Found the unit working and operating as designed. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near San Marcos, TX 78666

Andrey

Job Details: 08/24/2023

"Arrived on site to replace previously diagnosed pressure regulator and water valve, replaced parts and tested, unit is now running as designed, no leaks detected job complete"

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Manor, TX 78653

Joe Z

Job Details: 08/24/2023

"Arrived onsite for not agitating, not locking, leaking fabric softener, grinding noise. Upon arrival ran diagnostics and got error codes F7-E7 motor unable to reach target rpm, F7-E1 tachometer missing or wrong signal, F7-E6 motor circuit open. Raised unit to inspect lower components. Found actuator has failed and caused cam to fail. Replaced cam and actuator. Can now test unit. Found belt is loose, dispenser is cracked, suspension is a bit worn and gearcase is grinding. Need to order suspension, belt, wash plate and dispenser and return with gearcase. Office to reschedule. Customer is requesting to send Jz only; ordrng 1 W10861667 (Drawer) and 1 W10902814 (Wash plate) and 1 W11396716 (Suspension) and 1 W11239857 (Belt)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKV2

Near Killeen, TX 76549

David Z

Job Details: 08/24/2023

Arrived on site to diagnose dishwasher throwing F8E4 error for flood switch. Unit is new and never worked. Pulled toe kick and found the flood switch was not plugged in. Connected flood switch and cleared code. Ran unit and verified proper operation. Repair completed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM02

Near Pflugerville, TX 78660

Wesley

Job Details: 08/24/2023

Arrived onsite and found icemaker not producing. Found level arm dislodged and switch in the off position. Corrected fill arm and switched on icemaker. All checks good. Unit is now operating as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Kyle, TX 78640

Andrey

Job Details: 08/24/2023

"Arrived on site to replace previously diagnosed FC door, replaced and tested, door is sealing good job complete"

We serviced a

KITCHENAID COOKTOP

Model KCED600GBL01

Near Canyon Lake, TX 78133

Andrew

Job Details: 08/24/2023

"Arrived on site to test unit for LF burner heat is staying hot no matter what set to. Replaced faulty infinite switch, unit now working as designed. Job complete."

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near West, TX 76691

Jonathan M

Job Details: 08/24/2023

"Arrived on site for a washing machine that will not complete cycles. Inspected unit and work area. Around the unit through diagnostics and found no stored error codes. The customer advised that the unit was agitating and just completely stopped mid cycle. They advised that they could get the unit to cancel and drain out the water, but it would not go past the agitation portion of the cycle. I went through manual diagnostics and tested the agitation setting. Found the whole basket agitate instead of just the agitator. Checked underneath and found that the actuator shifter was broken causing the issue. Replaced the actuator and tested the unit. The unit began to work and operate as designed. Call complete."

We serviced a

MAYTAG FREEZER

Model MZF34X16DW01

Near Pflugerville, TX 78660

Gerry C

Job Details: 08/24/2023

"MZF34X16DW01 Arrived to inspect temperature issues. I found the evaporator was frozen up and verified the defrost system worked and could see that it had been operating, due to the pattern of ice. I advised the customer to defrost the unit and to ensure items do not hang out past the front edge of the shelves. I found no sensor issues and all gasketing was in good condition. Warranty applied for this service, but future issues would require the control at additional expense."

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Harker Heights, TX 76548

Tyler

Job Details: 08/24/2023

Arrived on site for washer not completing cycles. Upon arrival confirmed issue and found f7e1 in diagnostics. Looked under unit and found capacitor had failed. Replaced cap and reassembled and tested unit unit. Found no leaks and washer working as designed. Call complete

We serviced a

JENN-AIR OVEN

Model JJW2830IL01

Near New Braunfels, TX 78132

Andrew

Job Details: 08/24/2023

"Arrived on site to test unit for error f2e1. Replaced faulty console, tested both ovens to 350 with no issues. Unit working as designed. Job complete."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Cedar Park, TX 78613

Paul

Job Details: 08/24/2023

"Arrived onsite for a dishwasher not cleaning the dishes properly. I ran diagnostics and found the dishwasher filling properly, the pump was working as designed, and the unit was draining properly. The heater was drawing 7.8 amps when it cycled on. I did find an F10E2 error and the vent wax motor has failed and will need to be replaced. I went over detergent use and explained to the customer to run the hot water at the sink before starting the machine because the hot water heater is on the other side of the home. Ordering W11649995 vent and W11545539 gasket. RS for Tue 8/29.; ordrng 1 W11649995 (Vent) and 1 W11545539 (Gasket)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT511SZDM02

Near Elgin, TX 78621

Vincent

Job Details: 08/24/2023

"Arrived on site for refrigerator, inspected unit and work area. Gained access to remove old compressor and install new compressor. Braced new compressor and vacuumed the system for 15 min. After vacuuming the system I waited 15 to make sure system had no leaks and I did not lose any vacuum. I charged up the system with R600 47g . Plugged unit in and advised CX to let cool for 24hrs. No leaks where observed during service. Job completed."

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Austin, TX 78754

Wesley

Job Details: 08/24/2023

Arrived onsite for walking and found unit on very slick laminate flooring. Made adjustments that may improve function but also found basket should be replaced under the service pointer W11684122. Advised customer on plan for repair. ; ordrng 1 W11172199 (Spin basket)

We serviced a

KITCHENAID WARMING DRAWER

Model KOWT100ESS00

Near Spicewood, TX 78669

Matthew

Job Details: 08/24/2023

"Arrived onsite for unit not leveled. Upon arrival inspected unit. Found unit is operating. The issue is that the unit appears to not be leveled. Checked leveling and found unit is slightly tilted, in the bubble but to the right. Notified customer that this is an install issue not a functional issue. Customer will contact builder. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near San Marcos, TX 78666

Andrey

Job Details: 08/24/2023

"Arrived on site test unit for dispenser issues, customer stated that valve is making a loud noise when dispensing water, tested and found it making a loud pulsating noise, recommend replacing alive and installing pressure regulator, ordering parts rescheduled for 8/29 AM appointment ; ordrng 1 W11482383 (Dual valve) and 1 W10786952 (Pressure regulator) and 1 8212547RP (Hose kit)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Austin, TX 78754

Wesley

Job Details: 08/24/2023

"Arrived onsite and found leak from broken supply tube off of the valve, was able to repair hose by removing the slack and reconnecting.unit is now operating as designed. All checks good."

We serviced a

KITCHENAID ICE MACHINE

Model KUIX335HPS01

Near Austin, TX 78738

Luis

Job Details: 08/24/2023

"Arrived on site for no ice. Ran diagnostics recirculating pump not powering,replaced defective pump ran diagnostics all test passed."

We serviced a

WHIRLPOOL MICROWAVE

Model KOCE500ESS22

Near Austin, TX 78738

Matthew

Job Details: 08/24/2023

Arrived onsite to replace faulty hinges. Replaced both hinges and did not correct the issue. Replaced front door panel and did not correct issues. Called tech line for assistance. Austin SR-7737173987. Tech recommended replacing Receivers. Ordering receivers and door badge. Office to reschedule. ; ordrng 1 W11239070 (Left receiver) and 1 W11239072 (Right receiver) and 1 W10839793 (Badge)

We serviced a

WHIRLPOOL DRYER

Model WGD4815EW3

Near Austin, TX 78757

Joe Z

Job Details: 08/24/2023

Arrived on site for makes noise. Upon arrival. Will get a squealing sound intermittently. Replaced kit and test unit. Unit is operating as designed. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Mustang Ridge, TX 78610

Andrey

Job Details: 08/24/2023

"Arrived on site to test unit for excessive shaking, per service pointer removed basket and did not find a barcode, most of the holes are not punched through, ordering basket, office to reschedule ; ordrng 1 W11172199 (Basket)"

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Hillsboro, TX 76645

Jonathan M

Job Details: 08/24/2023

Arrived on site for a wash machine that has water level concerns. Inspected unit and work area. The customer advised that a lot of her cycles dont seem to start with any water and she is curious as to whether the unit is actually washing the clothes. Found most of her settings were on the extra power button and explained the extra power button and how that works. The customer advised that she just was never told how this unit worked and that shes been using the quick wash cycle since its the one that seems to work the best for her. Went over the use and care guide and the unit is working as designed. Call complete.

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US6HS00

Near Pflugerville, TX 78660

Vincent

Job Details: 08/24/2023

Arrived on site to install parts previously diagnosed. Installed new switch harness and tested. No leaks observed during service.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Austin, TX 78759

Kimo

Job Details: 08/24/2023

"Arrived onsite for a refrigerator that is not producing ice, upon arrival I performed a temp test and found Fc9* and failing after the door was opened. I checked for codes and found e5 stored I ran a harvest test and found that the ice maker harvested then I read a fill tested and found that the ice maker is filling with water. I suspect that the ice maker thermistor has failed I am ordering the ice maker and and having the office reschedule; ordrng 1 W11658802 (Ice maker)"

We serviced a

JENN-AIR BUILT-IN M/W

Model JMDFS30HL02

Near Spicewood, TX 78669

Matthew

Job Details: 08/24/2023

Arrived onsite for intermittent heating. Upon arrival inspected unit. Found issue was the switch housing not making contact with latch arm. Made adjustment to switch housing per service pointer and tested. Tested multiple times and unit heated every time. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Waco, TX 76705

Jonathan M

Job Details: 08/24/2023

Ive done site to install previously diagnosed parts. Inspected unit and work area. Replaced the console and strike and tested the unit. The unit began to work and operate as designed. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHW06

Near Liberty Hill, TX 78642

Maurice R

Job Details: 08/24/2023

"Arrived onsite for refrigerator icemaker not working. Last tech replaced the filter so I found that the valve was not letting any water out replaced it tested and still no water. Pulled the filter out and the icemaker and the water started to,work. Customer has a whole house filtering system and a water softener. Informed the customer that she did not have to use a filter in the unit."

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Austin, TX 78753

Joe Z

Job Details: 08/24/2023

"Arrived on site for will not start, upon arrival customer states that unit operates just makes grinding sound. Ran diagnostics and there are no saved error codes. Ran a spin test and immediately heard grinding from cam area. Raised unit to inspect lower components. Found the actuator has failed causing cam to be stuck out of position and grinder teeth from cam. Need to replace actuator and cam. Replaced actuator W11481722 and cam W10721967. Test unit and is operating as designed. No leaks present at this time. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHV00

Near Del Valle, TX 78617

Joe Z

Job Details: 08/24/2023

Arrived on site to install previously ordered part. Replaced FC door. Test unit and is operating as designed. No leaks present at this time. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Georgetown, TX 78633

Gerry C

Job Details: 08/24/2023

"KRMF706ESS01 Arrived to inspect ice in FC chamber. I found vapor trails and frost deposits near the upper sealing surfaces of the FC gasket. I removed and replaced the gasket and tested. The unit sealed as designed. Operational test good, no leaks observed during service."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Austin, TX 78759

Leonardo

Job Details: 08/24/2023

Arrived on site to test unit for unit leaking. Found unit leaking from right side. Found water coming from tub gasket. Replaced gasket test unit and unit test good job at this time. Job complete.

We serviced a

WHIRLPOOL DRYER

Model WED8127LC2

Near Niederwald, TX 78640

Andrey

Job Details: 08/24/2023

"Arrived on site to test unit for tripping breaker, customer stated that dryer work perfect in there previous location but they moved in a week ago and the dryer is tripping breaker every 5 minutes, inspected connections in terminal block and found it wired properly, customer stated that the breaker was replaced 2 days ago and it has not tripped since, explained to customer that because of AFCI breaker that it will trip again and will need to be reset, at this time unit is running as designed, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Waco, TX 76706

Jonathan M

Job Details: 08/24/2023

Arrived on site for a refrigerator that is leaking water into the refrigerator section from the freezer section. Inspected the unit and work area. Found that the drain underneath the freezer evaporator was clogged with ice causing water to flow into the refrigerator section. Steamed out the ice and unclog the hole. Also added silicone around the edges of the freezer door due to minor frost buildup around the door edges. The unit is now working as designed. Call complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Austin, TX 78754

Leonardo

Job Details: 08/24/2023

Arrived on site to test unit for not draining. Test unit and found bad drain motor. Replaced drain motor test unit and unit draining correctly job complete.

We serviced a

JENN-AIR DISHWASHER

Model JDPSG244LS1

Near Lakeway, TX 78734

Matthew

Job Details: 08/24/2023

Arrived onsite for failed guid/wheels. Upon arrival inspected unit. Found failed right rail assembly and adjusters. Ordering rails and adjusters. Also found left bottom support was fractured not allowing unit to level properly. Ordering left support and mounting kit. Office to reschedule.; ordrng 1 W10920122 (Left side support) and 1 W11212734 (Right rail) and 1 W11666271 (Left rail) and 1 W11685751 (Adjuster) and 2 W11551775 (Toe kick screws)s and 2 WP8269145 (Mounting bracket)s and 1 W11502191 (Mount kit)

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Killeen, TX 76542

David Z

Job Details: 08/24/2023

"Arrived on site to diagnose washer not starting cycles. Examined unit and found the lid strike, latch and bezel were broken and not making contact. Ordering strike bezel and latch to resolve. Return visit set for 8/30; ordrng 1 W11643703 (Bezel) and 1 W11513250 (Strike) and 2 WPW10273971 (Strike Screws)s"

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Manor, TX 78653

Gerry C

Job Details: 08/24/2023

"MHW5630HW3 Arrived to inspect stalling cycle. I found F5E2 stored in memory and I cleared for testing. I discussed the issue with the customer and found the likely cause for the PF is they are shutting off the circuit breaker when the unit appears to go into extended spin, after the timer on the UI reaches one minute and it stalls. Intermittently, the unit will be sitting with 1 minute displayed and the garments are soaking wet. I ran the unit through multiple manual and automatic tests and found no electronic or electrical supply issues and the unit did complete high speed spin. However, I did hear a squeal on the first high speed spin attempt and it was clearly the rear bearing inner seal. Further testing revealed the front right leg of the unit was not bearing any weight and if the machine was pushed back, it would rock and the leg could be spun. If further issues occur prior to return, contact tech GC. Due to the door lock error code being a commonality throughout all services, I am ordering W11565030 and will install upon return. ; ordrng 1 W11565030 (Door Lock)"

We serviced a

MAYTAG DRYER

Model MED6200KW1

Near New Braunfels, TX 78130

Andrey

Job Details: 08/24/2023

"Arrived on site to test unit for no power, tested unit found unit not receiving any voltage at the terminals, checked breaker and found it tripped, showed customer where to reset if it trips again, explained to customer that since unit is on a AFCI breaker this will probably happen again, if breaker starts to trip more often, it will need to be replaced, at this time unit is running as designed, no leaks detected job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Austin, TX 78750

Paul

Job Details: 08/24/2023

Arrived onsite for a dishwasher to possibly replace previous diagnosed parts. I pulled the dishwasher out and was able to inspect the inlet assembly finding it good. I routed the drain hose through the rear of the machine and reinstalled the drain pump drain hose to the water inlet and installed the retaining clip. I tested the machine and there were no more water leaks present. Call complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Elgin, TX 78621

Vincent

Job Details: 08/24/2023

"Arrived on site for dishwasher, inspected unit and work area. Installed new sump and motor and tested. Unit is now operating as designed. No leaks where observed during service. Job completed."

We serviced a

WHIRLPOOL WASHER

Model WTW4850HW3

Near Austin, TX 78747

Scott

Job Details: 08/24/2023

"Arrived on site for washer not completing cycle . Ran diagnostics got over suds and rpm error codes . Unit would hum during agitate and spin cycle . Replaced cap . Re ran diagnostics, all checked normal. No water leaks detected at this time. Job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Austin, TX 78752

Leonardo

Job Details: 08/24/2023

Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Ordering new sump and motor office to reschedule ; O-emld tckt

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Austin, TX 78759

Leonardo

Job Details: 08/24/2023

Arrived on site to test unit for smell and grease on plates. Test unit and found some grease residue on filter. Advised customer to run vinegar a few times to help unit clean. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHW04

Near Kyle, TX 78640

Andrey

Job Details: 08/24/2023

"Arrived on site to test unit for mission parts, customer stated that it does not dispense ice and makes a loud grinding sound, tested unit found broken ice bin, ice chute, ice maker is leaking water, will need to replace ice maker, ice chute and ice bin on next visit, ordering parts office to reschedule ; ordrng 1 W11573761 (Ice chute) and 1 W11347840 (Ice container)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Fischer, TX 78623

Andrew

Job Details: 08/24/2023

Arrived on site to test unit for top RC lights and FC light not working. Replaced FC module and unit now working as designed. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Dripping Springs, TX 78620

Luis

Job Details: 08/24/2023

"Arrived on site. Per tech support replaced ui and main control,changed defrost setting to basic"

We serviced a

WHIRLPOOL WASHER

Model WDT750SAKZ0

Near Austin, TX 78748

Scott

Job Details: 08/24/2023

"Arrived on site for ui display not showing correctly,missing some dashes . Found ui shorted out and corroded. Vent and gasket are in good shape . Replaced UI control . Ran diagnostics,all checked normal. No water leaks detected at this time. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Hutto, TX 78634

Gerry C

Job Details: 08/24/2023

"WRX735SDHZ08 Arrived to inspect PO error. The issue had occurred several times prior to my arrival, per the customer. I checked the outlet by wiggling the cord and found no issue. I inspected the connections at the main control and found no issues. The primary power cord connection in the lower unit area had the appearance of being slightly too pinched and I corrected. I reseated all other connections within the unit and set the leveling legs. Operational test good, no leaks observed during service."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Belton, TX 76513

Tyler

Job Details: 08/24/2023

Arrived on site for refrigerator making a crack/popping noise. Upon further testing I found defuser not opening and getting stuck. Replaced defuser and found noise removed and defuser functioning as designed. Call complete

We serviced a

WHIRLPOOL WASHER

Model CHW9160GW0

Near Austin, TX 78758

Joe Z

Job Details: 08/24/2023

Arrived on site for F21 error code. Upon arrival inspected unit and found standing water in basket. Drain all water with vacuum. Checked filter and is good. Found sludge in rear drain hose. Cleared hose and reset error code. Test unit and unit is operating as designed. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM02

Near Austin, TX 78758

Joe Z

Job Details: 08/24/2023

Arrived on site for not cooling. Upon arrival inspected unit and is operating. Found unit is cooling just no air flow. Removed evaporator cover and found harness to fan motor is disconnected. Secured connection and test fan . Motor is now operating. Unit is operating as designed. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Austin, TX 78759

Leonardo

Job Details: 08/24/2023

Arrived on site to test unit for not washing. Test unit and found broken upper spray arm and lower rack wheels broken and adjuster for top rack broken. Ordering all parts office to reschedule ; ordrng 1 WPW10448645 (Upper spray arm) and 2 WPW10082868 (Lower wheels)s and 1 W10712395 (Adjuster kit)