Service History 309

Near Georgetown, TX 78633
Lou
Job Details: 12/04/2020
DRYER SAMSUNG DV42H5200EP/A3 "Arrived on site to inspect dryer noises. Upon further inspection, send the unit is making a loud knocking noise and they recently had the vents cleaned and afterwards is when the noise started. Turned the unit on and tested it for approximately 10 mins and I could not get the unit to duplicate the noise. Placed some towels inside and tested again for approximately 20 mins and the unit continued to operate as designed. I advised the customer to contact our office if the noise comes back. No lint observed during service, job completed."
Near Canyon Lake, TX 78133
Jacob
Job Details: 12/04/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ01 Arrived onsite for ice getting stuck near back portion of the ice maker. Noticed that customer has the freezer set at negative 2. Called Techline. Suggested to change the ice maker and that temperature has nothing to do with it. Got sr#7729432553. Office to reschedule ; O-emld tckt
Near Spring Branch, TX 78070
Richard
Job Details: 12/04/2020
REFRIGERATOR WHIRLPOOL GSF26C5EXY00 Arrived onsite for the refrigerator leaking water. During testing found that the water valve was leaking water. Replaced valve and it tested good and no leaks detected complete
Near Seguin, TX 78155
Noah D
Job Details: 12/04/2020
WASHER WHIRLPOOL WFW5620HW1 "Arrived on site to inspect washer for not spinning correctly, upon inspection found the tub defective, Techline instructed to put another tub in. Sr # 7729204094.....office to reschedule ; ordrng 1 2PEOPLE (2 PEOPLE ) and 1 2HOURS (2HOURS) and 1 W10921996 (TUB)"
Near Canyon Lake, TX 78133
Richard
Job Details: 12/04/2020
FREEZER WHIRLPOOL MZD2665HES Arrived onsite for the refrigerator not cooling. During testing found that there is no frost pattern on the Evaporator. Compressor is running. Refrigerator is not in defrost mode. Will need a sealed system repair.
Near Spring Branch, TX 78070
Richard
Job Details: 12/04/2020
MICROWAVE WHIRLPOOL WMC30516HZ0 Arrived onsite for the microwave not working properly. During testing found that the control board is causing the issue. But could not find any parts for this microwave. ; ordrng 1 RESEARCH (CONTROL BOARD )
Near Dripping Springs, TX 78620
Brandon
Job Details: 12/03/2020
DRYER WHIRLPOOL NED4655EW1 "Arrived on site for customer complaint of loud noise, found button stuck between drum and bulkhead. I removed button unit tested good."
Near Leander, TX 78641
Tommy
Job Details: 12/03/2020
WASHER WHIRLPOOL WTW4855HW1 Arrived onsite for top load washer with broken parts. Upon arrival found unit agitator and wash plate had some light damage to plastic keeping it from holding right. Replaced both and tested. Unit tested good. Job Completed.
Near Leander, TX 78641
Lou
Job Details: 12/03/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ03 "Arrived on site to inspect ice maker not working. Upon further inspection, I found the unit ice maker arm stuck and not able to function. I placed the unit in diagnostics and tested the ice maker and due to the arm, the ice maker failed. I removed and replaced the ice maker and retested. Ice maker is operating as designed. I yoked power to the unit to reset the controls. No water leaks observed during service, job completed."
Near New Braunfels, TX 78130
Richard
Job Details: 12/03/2020
DISHWASHER WHIRLPOOL gu1500xtlq3 Arrived onsite for the dishwasher not working properly. During testing found that the control is causing the issue.
Near Hewitt, TX 76643
Jonathan
Job Details: 12/03/2020
WASHER MAYTAG MVW6230HW0 I called Techline and spoke to Rich SR# 7729423919. He advised that engineering had discovered this issue to be an issue with a dry bearing. He advised that would be a part of the gearcase. He also advised to replace the motor in case there is a problem there as well. Ordering gearcase and motor and office will need to contact customer to reschedule due to psp items. ; ordrng 1 W11026785 (motor-drve) and 1 W11423758 (GEARCASE )
Near Leander, TX 78641
Tommy
Job Details: 12/03/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived onsite for previously diagnosed parts. Upon arrival replaced gasket and upper rack did not need wheels for repair. Job Completed.
Near Round Rock, TX 78665
Wesley
Job Details: 12/03/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM04 ; ordrng 1 WPW10515057 (LIGHT) and 1 WPW10515058 (LIGHT)
Near Austin, TX 78748
Kevin
Job Details: 12/03/2020
DISHWASHER WHIRLPOOL WDF520PADM7
Near Manor, TX 78653
Matthew
Job Details: 12/03/2020
DRYER MAYTAG MEDB835DW4 "Arrived onsite for dryer not heating. Tested voltage at block and was good. Disassembled unit to inspect components and found failed heating element. Replaced element, tested unit and unit is functioning properly. Job complete"
Near Austin, TX 78749
Leonardo
Job Details: 12/03/2020
RANGE WHIRLPOOL WEE510S0FS2 Arrived on site to test unit for display numbers not working correctly. Found bad control board ordering new board W10894098 office to reschedule. ; ordrng 1 W10894098 (CONTROL )
Near Georgetown, TX 78626
Tommy
Job Details: 12/03/2020
REFRIGERATOR WHIRLPOOL WRS331SDHM00 Arrived onsite for refrigerator compressor running constantly. Found that unit control and UI are not reading thermistors correctly. Ordering both UI and Control. Office to reschedule.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11196400 (CONTROL ) and 1 W11214887 (UI )
Near Georgetown, TX 78628
Kayman
Job Details: 12/03/2020
WASHER WHIRLPOOL MVWB835DW4 Arrived onsite for washer that made a loud popping noise and now won’t spin properly. Upon inspection I found stored error codes for oversized load and off balanced load. I cleared the codes and ran a diagnostics cycle. I found that at the start of high spin the unit would make a scratching noise and be very wobbly. I lifted the unit and found a large amount of gearcase oil that was sprayed around the inside of the walls of the unit.Ordering Gearcase (W11455453) and returning with other drive system parts just Incase . ; ordrng 1 W11455453 (GEAR CASE)
Near Austin, TX 78704
Leonardo
Job Details: 12/03/2020
RANGE JENN-AIR JDRP436HL00 Arrived on site to test unit for damaged latch and frame. Found damaged latch and frame replaced both parts test unit and unit test good job complete.
Near Austin, TX 78738
Robert
Job Details: 12/03/2020
OVEN GE ZGP366LR4SS Arrived on job for complaints of not heating or too long to heat. Found the igniter weak not reaching 3.3 amps. Will need igniter replaced to complete repairs. ; saved tckt
Near Bastrop, TX 78602
Andy
Job Details: 12/03/2020
REFRIGERATOR WHIRLPOOL WSR57R18DM02 Arrived on site for refrigerator making noise. Called tech line and spoke with Sterling (SR# 7729421480) Made aware of stated issue. What was done and found. Was instructed that this is normal and unit is operating as designed. And to instruct customer on use and care and practice for best performance. Did as instructed. No water leaks present at time of service.
Near Buda, TX 78610
Richard
Job Details: 12/03/2020
WASHER MAYTAG MAH5500BWW Arrived onsite for the washer leaking water into tub. During testing found that the water valve and dispenser valve are both defective. Will need to replace both valves. Ordering parts and office to schedule.; ordrng 1 12001930 (dispenser) and 1 AUTHORIZATION (AUTHORIZATION NEEDED FOR REPAIR ) and 1 WP22003834 (water valv)
Near Killeen, TX 76549
Tyler
Job Details: 12/03/2020
REFRIGERATOR FRIGIDAIRE LFHT2131QF0 I’m on site for refrigerator not cooling properly. Upon arrival I found that the freezer to defrost issue and I went ahead and replace the main harness assembly in the freezer that controls the defrost thermostat evaporator fan etc. At this point I found that the heating assembly in the unit kicked on on it’s own and was working as designed. At this point with the customer stated that they were also having an issue with the fresh food door gasket not sealing properly and upon further inspection I found that the fridge door gasket magnet built into the gasket is falling out and the gasket a sub cracking and causing a gap in between the door and the unit. We will need to get AHS approval and office to reschedule once the availability of parts known.; ordrng 1 242193214 (gasket-refr door)
Near Austin, TX 78748
Jacob
Job Details: 12/03/2020
WASHER WHIRLPOOL WTW7000DW4 "Arrived onsite for unit giving error codes. Put unit in diagnostics and found F3E2 pressure system fault, F8E1 long fill. Erased codes. Re tested unit. Found that the valve was not allowing enough water to flow into the unit, need to return with valve. Office to reschedule. ; O-emld tckt"
Near Leander, TX 78641
Lou
Job Details: 12/03/2020
DISHWASHER GE GDT580SSF2SS "Arrived on site to inspect dishwasher not cleaning dishes. Upon further inspection, I attempted to place the unit in diagnostics and due to the start button being stuck in the console, I was unable to perform diagnostics. Once I was able to get the start button released, I placed the unit in diagnostics and tested and found the circulation pump not working. I quoted the customer $748.80 for service/labor/parts/tax to repair the unit which would consist of replacing the circulation pump and console/UI assemblies. I advised the customer that the circulation pump is out of stock at this time with no ETA when we could get it.No water leaks observed during service, job completed."
Near Dripping Springs, TX 78620
Brandon
Job Details: 12/03/2020
OVEN WHIRLPOOL KOSE500ESS04 "Arrived on site to replace baffle, after replacing, unit tested good, showed customer."
Near Georgetown, TX 78633
Kayman
Job Details: 12/03/2020
DRYER ROPER RED4516FW0 "Arrived onsite for dryer making rattling noise. Upon inspection I found the dryer would make a rattling noise after a few mins and the hotter it got. It sounded like a support wheel so I replaced and re tested but the issue remained. I was able to pin point the rattling to what seemed to be the back left corner of the unit. I am ordering a heater element and heater box for repair. I advised that it may be the expansion of the metal during heat causing the box to vibrate somewhere but if the box doesn’t fix the issue than it might be sheet metal vibrating from somewhere else on the unit that we won’t be able to determine. Element (279838) box (WP8541818) ; ordrng 1 279838 (element,heater) and 1 WP8541818 (box)"
Near Austin, TX 78702
Leonardo
Job Details: 12/03/2020
RANGE JENN-AIR JGS1450DS1 Arrived on site to replace console and display board. Replaced both parts test unit and unit test good job complete.
Near Austin, TX 78724
Matthew
Job Details: 12/03/2020
DRYER WHIRLPOOL WGD4850HW0 Arrived onsite for dryer vent crushed. Upon inspection found external dryer vent hose twisted and crushed. Instructed customer that the vent hose is an accessory to the dryer on install.
Near Georgetown, TX 78626
Tommy
Job Details: 12/03/2020
MICROWAVE WHIRLPOOL WMH31017HS Arrived onsite for microwave dented. Upon arrival found it was the unit door that was damaged. Ordering new door. Office to reschedule.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11173813 (DOOR)
Near New Braunfels, TX 78132
Noah D
Job Details: 12/03/2020
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site to inspect washer for leaking, upon inspection found the dispenser leaking slightly, fixed the leveling of unit as well as lowering water pressure. Tested with no leaks. Complete"
Near Austin, TX 78725
Matthew
Job Details: 12/03/2020
DRYER WHIRLPOOL WGD49STBW Arrived onsite for potential dryer gas leak. Upon inspection found gas leak coming from gas line to wall supply connections. Notified customer. Shut off gas supply for safety. Job complete
Near New Braunfels, TX 78130
Noah D
Job Details: 12/03/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site to inspect fridge for freezing veggies, upon inspection found the seized motor, replaced damper and UI. All functions returned. Complete"
Near Driftwood, TX 78619
Brandon
Job Details: 12/03/2020
OVEN WHIRLPOOL WOD51EC0HS02 "Arrived on site for customer complaint of unit not powering on, found no power getting to control board.
Near Round Rock, TX 78664
Jimmy J.
Job Details: 12/03/2020
RANGE WHIRLPOOL WFC150M0JB0 "Arrived on site for CSI Range Oven F3 Error Code. Range was giving error code F3E0, faulty temp sensor. Removed sensor and ohmed outside of normal range. Installed new temp sensor and range is operating as designed. KB rep asked about a back panel that wasn’t included in my request. Explained the panel may be on order and we are waiting for it to arrive. Job completed."
Near New Braunfels, TX 78132
Noah D
Job Details: 12/03/2020
WASHER MAYTAG MHW6630HCO "Arrived on site to inspect washer for leaking, upon inspection found the bellow fastener off, realigned fastener. Complete"
Near New Braunfels, TX 78130
Noah D
Job Details: 12/03/2020
MICROWAVE WHIRLPOOL WMH73521CS6 "Arrived on site to inspect microwave for not turning during operation, replaced turntable and tested, all functions returned. Job complete"
Near Temple, TX 76501
Scott
Job Details: 12/03/2020
WASHER WHIRLPOOL WTW5000DW3
Near Bastrop, TX 78602
Andy
Job Details: 12/03/2020
WASHER GE WPRE8150K1WT Arrived on site for washer not spinning. Tested and inspected unit and found failed motor. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Georgetown, TX 78628
Kayman
Job Details: 12/03/2020
WASHER MAYTAG MVWX655DW1 Arrived onsite for washer not getting past sensor and not starting. Upon inspection I found no stored error codes. I ran a automatic test cycle and while in agitate the drum made a very loud scratching noise. I removed a key from between the washplate and basket I re ran the automatic test cycle and all functions passed with no issues. I then ran a manual test and found the cold water valve would not actuate when called for. I accessed the main control and tested continuity at the valve and found it OL or open indicating a failed valve. No leaks were detected during time of service.
Near Round Rock, TX 78681
Wesley
Job Details: 12/03/2020
DISHWASHER KITCHENAID KDTE334GPS0 Arrived onsite and found an 8-4 error. Unit will not fully drain and the optic sensor trips a failure cycle at about 15 minutes. Returning with a control and ordering drain pump and OWI to repair. ; ordrng 1 W11084121 (OWI) and 1 WPW10531320 (DRAIN)
Near Fort Hood, TX 76544
Tyler
Job Details: 12/03/2020
DRYER WHIRLPOOL WED7500GC0 Arrived on site for dryer that the door would not shut properly on. Upon further inspection I found that the door springs as well as catch and strike were why the door wasn’t shutting. The door strike was cracked and the catch wasn’t lining up correctly. The door springs were loosing tension and not holding the door ajar or closed well enough. After replacing the needed parts I was able to retest and verify that the unit is working as designed call complete
Near Leander, TX 78641
Tommy
Job Details: 12/03/2020
MICROWAVE WHIRLPOOL WMH31017HS6 Arrived onsite for microwave motor going constantly. Upon arrival found control was sending voltage to motor constantly. Not allowing unit to do anything but turn. Ordering new control. Office to reschedule.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11175576 (PANEL CONTROL )
Near Austin, TX 78704
Luis
Job Details: 12/03/2020
WINE COOLER WHIRLPOOL KUWR204EPA00 "Arrived on site for loud noise. Diagnosed vibration noise from under unit,adjusted condenser coil to prevent vibration noise from condenser vibrating against metal liner"
Near Austin, TX 78746
Kevin
Job Details: 12/03/2020
OVEN KITCHENAID KEMS308GSS3 "Arrived on site and found hinges on oven door are broken, oven door will open past 90°. Took pictures. Also found inside plastic piece of microwave door is bouncy, this however is not a functional repair microwave is operating properly. Will need to order hinges; ordrng 2 WP4455526 (Oven door hinges)s"
Near Temple, TX 76504
Scott
Job Details: 12/03/2020
WASHER WHIRLPOOL WTW5000DW1 "Arrived on site for washer not spinning clothes out and not completing cycles . Found agitator plate loose . Ran diagnostics got off balance load , unable to hit max rpm errors . Ordering agitator ,gearcase . No water leaks detected at time of service. Call to set return ; ordrng 1 W10528947 and 1 W10752187 (BOLT) and 1 W10752283 (AGITATOR ) and 1 W11454734 (GEARCASE )"
Near Georgetown, TX 78633
Kayman
Job Details: 12/03/2020
DISHWASHER KITCHENAID KDTE234GPS0 Arrived onsite for dishwasher with no water entering unit. Upon inspection I found that the unit is still tripping the breaker. I ran a diagnostics cycle and found water entering the unit but there was a error code for failed motor and the motor would make a clicking and humming noise but would not washer or push water through the unit. Ordering a Sump and motor (W11085683) for repair. No leaks detected during time of service. ; ordrng 1 W11085683 (pump&motor)
Near Jonestown, TX 78645
Lou
Job Details: 12/03/2020
ICE MACHINE KITCHENAID KUIC15NRXS2 "Arrived on site to inspect ice machine not making ice. Upon further inspection, customer advised that the unit will make ice, but it won’t drop from the evaporator. I turned the unit on and tested and while the unit was operating, I found that the hot gas valve solenoid was not plugged in. I plugged the solenoid in and continued testing and the unit operated as designed. No water leaks observed during service, job completed."
Near Austin, TX 78738
Robert
Job Details: 12/03/2020
DISHWASHER WHIRLPOOL KDTE704DSS1 Arrived on job for complaints of not draining. Found the drain hose clogged.
Near New Braunfels, TX 78130
Noah D
Job Details: 12/03/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ02 "Arrived on site to inspect door for not aligning properly, upon inspection found the lower hinge bent, ordering hinge and cover. Office to reschedule ; ordrng 1 W10407280 (HINGE ) and 1 W10637671 (COVER)"
Near New Braunfels, TX 78130
Richard
Job Details: 12/03/2020
REFRIGERATOR WHIRLPOOL JF42NXFXDW02 Arrived onsite for the refrigerator door gaskets torn. During inspection found that both door gaskets are torn and the freezer door gasket is not sealing properly causing frost issues . Also customer wants the filter as well.
Near Austin, TX 78733
Kevin
Job Details: 12/03/2020
OVEN WHIRLPOOL GBS277PDB4 "Arrived on site send set oven to broil and found royal element is operating normally. Took pictures and showed customer, also set oven to bake and this is also working properly. Could not find any issues with oven, job complete"
Near Leander, TX 78641
Lou
Job Details: 12/03/2020
OVEN WHIRLPOOL WOS92EC0AS02 "Arrived on site to inspect wall oven with no functions. Upon further inspection, I found the unit with power but the display was blank. I cycled power to the unit and tested the thermal fuse and thermostat and found the fuse was bad and the thermostat was good.I removed and replaced the fuse and cycled power back to the unit and tested. Unit is operating as designed. Job completed."
Near New Braunfels, TX 78130
Noah D
Job Details: 12/03/2020
WASHER WHIRLPOOL MVWX655DW1 "Arrived on site to inspect washer for grinding noise
Near Lago Vista, TX 78645
Lou
Job Details: 12/03/2020
OVEN KITCHENAID KEBS107SSS02 "Arrived on site to inspect oven broil element not working. Upon further inspection, I found the broil element burnt/shorted at the front of the unit. I tested the control and it is operating as designed. I removed and replaced the broil element and tested and the unit is operating as designed. Job completed."
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 12/03/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM11 Arrived on site for WHIRLPOOL French Door Refrigerators Model number WRF736SDAM Issue- stopped coolingRan diagnostics and found evaporator fan faulty. Replaced with new evap fan and fridge is now cooling as designed. Job completed.
Near Meridian, TX 76665
Jonathan
Job Details: 12/03/2020
REFRIGERATOR WHIRLPOOL WRS322FDAW04 Arrived on site for fridge raider that won’t make ice dispense water or turn the light on. Inspected unit and work area. Replaced door switch and tested unit. Unit would attempt to dispense ice but still was not dispensing water. Removed filter and tested water dispenser. Water began flowing as designed. I advise the customer that her issue with her water is a filter issue. The freezer light inside the freezer still would not come on. Ordering freezer light in office will need to contact customer about return to visit due to out of stock parts.; ordrng 1 WPW10515057 (light)
Near Austin, TX 78732
Luis
Job Details: 12/03/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site for cooling complaint. Found evaporator in cased in ice,per service pointer W11092686 defrosted evaporator,secured evaporator to liner wall using clamps and zip ties,secured cover with 4 screws adjusted drain pan to sit flush. Replaced icemakerAutho S16360 ; KTMT300DPL1"
Near Austin, TX 78738
Robert
Job Details: 12/03/2020
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived on job for complaints of leaks. Found RO system dumping water into dishwasher hose. Customer to have plumbing corrected.
Near Meadowlakes, TX 78654
Lou
Job Details: 12/03/2020
OVEN WHIRLPOOL KODE500ESS04 "Arrived on site to inspect oven with no power. Upon further inspection, I found the unit powered up but no functions on the display. I pulled the unit out and removed the panel and back cover to test fuse and thermostat. I found the fuse was bad and the thermostat was good. I am ordering the thermal fuse and scheduled return service Unit left with the power turned off at the breaker for safety. ; ordrng 1 W10782120 (fuse-thrml)"
Near Austin, TX 78746
Leonardo
Job Details: 12/03/2020
DISHWASHER WHIRLPOOL KDTM354DSS4 Arrived on site to test unit for unit leaking. Test unit and found unit leaking from diverter motor.
Near Cedar Park, TX 78613
Tommy
Job Details: 12/03/2020
COOKTOP WHIRLPOOL WCG55US0HS00 Arrived onsite for previously diagnosed parts. Upon arrival replaced grates and tested. Unit tested good. Job Completed.
Near Paige, TX 78659
Andy
Job Details: 12/03/2020
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on site for dishwasher not drying and leaving dish’s dirty. Tested and inspected unit and found all drying operations to be normal. Did find sump motor assembly not operating properly. Ordering needed part. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11178672 (pump&motor)
Near Austin, TX 78739
Robert
Job Details: 12/03/2020
WASHER MAYTAG MVWB835DW2 Arrived on job for complaints of not working. Customer has pictures of error code F6E2 communication error. Will need console and control replaced to correct issue. ; saved tckt
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 12/03/2020
DRYER WHIRLPOOL WGD4850HW0 Arrived on site for Gas Dryer does not heat when running. Tested voltage at igniter and it was getting 120v. Removed faulty igniter and installed new igniter and dryer is heating as designed.
Near Killeen, TX 76549
Tyler
Job Details: 12/03/2020
RANGE WHIRLPOOL WFE505W0JZ0 not operating properly. Upon arrival found that the main control is only receiving 120 V and would not even turn the display lights on. I also found that the terminal block and main harness assembly were completely burnt on the back of the unit and will need to be replaced. Office to reschedule once availability of parts is known; ordrng 1 W11314391 (cntrl-elec) and 1 W11416047 (MAIN HARNESS)
Near Bastrop, TX 78602
Andy
Job Details: 12/03/2020
DISHWASHER WHIRLPOOL MDB8959SKB0 Arrived on site for dishwasher control panel issues and noise when running. Tested and inspected unit and found failed control panel and sump motor assembly. Ordering needed parts. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11410070 (CONTROL ) and 1 W11413963 (PANEL ) and 1 W11414079 (UI HOUSING ) and 1 W11416363 (SUMP)
Near Canyon Lake, TX 78132
Richard
Job Details: 12/03/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite for the oven not heating. Ran diagnostics and found error code F8E0 for a low fan speed. During testing found that all components checked out good except the thermistor was bad causing the issue. Replaced thermistor and control and oven tested good and is heating. But also found that the customer was having issues with the console. It was not responding correctly and it was not keeping the correct time and date. Ordering the console. Also ordering the blower motor for the error code that was present. Office to schedule ; ordrng 1 W11248652 (blower) and 1 W11296171 (console)
Near Manor, TX 78653
David S
Job Details: 12/03/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Arrived on site for dispenser not working. I inspected the unit and work area. If I hold down the door switch than the dispenser works. I am ordering a door switch and reschedule. ;
Near Meadowlakes, TX 78654
Lou
Job Details: 12/03/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to inspect refrigerator noises. Upon further inspection, I could hear what sounded like the FC evaporator fan blades hitting ice. I removed the FC door and drawers and found a large block of ice on the evaporator/cover. I inspected the RC evaporator and found it dry and the drip pan was badly warped. I was unable to get the FC evaporator cover off due to the amount of ice and the possibility of damaging parts. I advised the customer of my findings and the repairs needed. Explained the waiver of damages from defrosting refrigerator and had customer sign the waiver. mended they place towels around the unit to catch any water leakage and to unplug the unit and allow it to defrost at least 24 hours before I return . I am ordering the FC evap cover, evap motor/harness, shims, clamps, screws, and hv control, CNOTE-2HR JOB and will return with all prescreened parts. No water leaks observed during service.; ordrng 2 2185788 (clamp)s and 2
Near Bastrop, TX 78602
Andy
Job Details: 12/03/2020
WASHER MAYTAG MVWX700XL0 Arrived on site for washer not operating properly. Tested and inspected unit and found failed console and control. Ordering needed parts. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (AUTHORIZATION NEEDED ) and 1 W10293208 (console) and 1 W10393562 (cntrl-elec)
Near Round Rock, TX 78681
Wesley
Job Details: 12/03/2020
DRYER WHIRLPOOL WGD9400SW0 Arrived onsite and replaced thermal fuse. Unit is now operating as designed. Advised customer on repair.
Near Austin, TX 78704
Jacob
Job Details: 12/03/2020
DRYER WHIRLPOOL LTE6234AW1 "Arrived onsite for unit leaking. Turned on water from the wall, saw that water was leaking from the valve. Replaced valve. Turned water back on. No leaks at this time. Job complete.
Near Liberty Hill, TX 78642
Tommy
Job Details: 12/03/2020
WASHER WHIRLPOOL WTW4955HW1 Arrived onsite for washer not receiving power. Upon arrival found unit voltage was good. Inspected unit and found shift actuator was damaged. Replaced shift actuator. Found control was still not operating correctly. Ordering control. Office to reschedule.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11256105 (CONTROL )
Near Cedar Creek, TX 78612
Andy
Job Details: 12/03/2020
DRYER WHIRLPOOL WED6120HC0 Arrived on site to install previously diagnosed harness. Checked for error codes and found none. Did reset in diagnostics and tested unit and unit will heat properly every time. Found control to be bad. Removed failed control and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Hutto, TX 78634
Jimmy J.
Job Details: 12/03/2020
WASHER WHIRLPOOL WTW7500GC2
Near Austin, TX 78744
Luis
Job Details: 12/03/2020
REFRIGERATOR WHIRLPOOL WRF535SMBM00 "Arrived on site for freezing in fresh food section. Disconnected harness to damper,powered unit on found cold air migrating around damper and from damper door,called N.E.W. Tech support replaced damper and added sealer around liner gaps. ; ordrng 1 212643 (SEALER) and 1 WPW10594330 (DAMPER)"
Near Paige, TX 78659
David S
Job Details: 12/03/2020
DRYER MAYTAG MGDC200XW1 "Arrived on site for dryer not heating. I gained access to the interior cabinet and replaced the igniter, flame sensor, and coils. I reassembled the unit and found it not working. I gained access to th back of the unit and found the cut out open. I replaced the cut out and tested the unit it is now working as designed."
Near Georgetown, TX 78626
Kayman
Job Details: 12/03/2020
REFRIGERATOR KITCHENAID KRMF706ESS00 Arrived onsite for refrigerator with door ajar alarm that keeps sounding and the interior lights have gone out. Upon inspection I found the pantry floor switches were bad and the floor would need to be replaced. As I accessed the HV control board I found a large rust spot on the back of the unit near the panel. The spot was frosted and dripping water down to the cardboard panel at the bottom. (See SD quick pic).pantry floor (W11215631). Job complete.
Near Jarrell, TX 76537
Cliff
Job Details: 12/03/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived on site to diagnose a refrigerator that is not producing ice. Tested unit and found failed fill tube heater for icemaker. Heater will need to be replaced to complete repairs. ; ordrng 1 W11087201 (heater)
Near Driftwood, TX 78619
Brandon
Job Details: 12/03/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 "Arrived on site for customer complaint of noise issues, found noise coming from compressor rattling on housing, I added padding, unit tested good."
Near Austin, TX 78728
Wesley
Job Details: 12/03/2020
REFRIGERATOR KITCHENAID KFCS22EVBL5 Arrived onsite and found ie tray glide broken. Revering assembly to repair. Office to reschedule. ; ordrng 1 WPW10170987 (GLIDE)
Near Austin, TX 78741
Kevin
Job Details: 12/03/2020
MICROWAVE FRIGIDAIRE LFMV1645TF Arrived on site and found when microwave is started it will run for four seconds and then shows end on the display and turns off. Replaced both NO microswitches and it will now he a cup of water for the complete amount of time requested. Took videos uploaded them to KB/AHS.
Near Buda, TX 78610
Jacob
Job Details: 12/03/2020
REFRIGERATOR WHIRLPOOL MFF2258F "Arrived onsite for left door not closing correctly. Looked at unit. Re aligned door, also raised the left foot to make both doors are now even and unit is now leveled. No other issues at this time. Job complete"
Near Waco, TX 76712
Jonathan
Job Details: 12/03/2020
WASHER WHIRLPOOL WFW6620HW0 Arrived on site for a washer that’s leaking during the wash. Inspected unit and work area. Check Bello for any tears or rips and found no issues. Ran unit through a normal test and found unit leaking from the front. Removed dispenser drawer and found the detergent pump back feeding the load and go dispenser reservoir causing it to overflow onto the floor. Ordering dispenser assembly and office will need to contact customer about return date .; ordrng 1 W11321010 (dispenser)
Near Austin, TX 78734
Robert
Job Details: 12/03/2020
COOKTOP KITCHENAID KECC664BSS00 Arrived on job for complaints of sparkling. Found switch for center burner shorted. Will need to replace switch. ; ordrng 1 WPW10434447 (switch-inf)
Near Georgetown, TX 78633
Kayman
Job Details: 12/03/2020
MICROWAVE WHIRLPOOL WOC54EC0HS01 Arrived onsite for wall oven with loose trim piece and fan making a whirling noise. Upon inspection I found 1 or more installation trim screws missing and the bottom vent assembly was missing. Will need to order screws and bottom piece. I activated the blower and found it making a abnormally loud whirling noise while in high spin. The blower will need to be replaced as well. Ordering the Bottom vent (WPW10351279) and returning with the blower and screws (WP4448950) x 4 control (W11261167) ; ordrng 4 MOUNTINGSCREW (MOUNTING SCREW )s and 1 W11261167 (cntrl-elec) and 4 WP4448950 (screw)s and 1 WPW10351279 (vent-oven)
Near San Marcos, TX 78666
Richard
Job Details: 12/03/2020
DISHWASHER WHIRLPOOL MDB9959SKZ0 Arrived onsite for the dishwasher not draining. During testing found that the drain pump is coming on but not draining. Removed dishwasher and removed the drain pump and found debris causing the drain pump to bind. Removed debris and put dishwasher back in place and dishwasher tested good and drained. Complete no leaks detected.
Near Blanco, TX 78606
Brandon
Job Details: 12/03/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site for customer complaint of unit not cooling and making noise, found defrost issue in fresh food section, ordering control and thermistor. ; ordrng 1 W11089931 (Control)"
Near Austin, TX 78702
Jacob
Job Details: 12/03/2020
DISHWASHER GE DDT595SSJ4SS "Arrived onsite for unit not heating drying dishes. Checked heating element, heating element had continuity. Need to replace wire harness for TOD. Ordered part. Office to reschedule ; ordrng 1 WD21X24536 (harness asm ac)"
Near Buda, TX 78610
Richard
Job Details: 12/03/2020
WASHER WHIRLPOOL WTW8040DW0 Arrived Onsite For The washer not draining. Ran diagnostics and found that the drain pump was not working. But the washer was full of water. After removing the water found that the drain neutral wire had broken off. Repaired wire and washer tested good and draining.
Near Austin, TX 78746
Leonardo
Job Details: 12/03/2020
DISHWASHER WHIRLPOOL WDT710PAYM0 Arrived on site to replace sump and motor. Replaced motor test unit no leaks present unit washing and draining correctly job complete.
Near New Braunfels, TX 78132
Noah D
Job Details: 12/03/2020
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site to inspect oven for not heating, upon inspection found the UI screen frozen, reset breaker and functions returned , ordering control and console due to persistent issue. Office to reschedule ; ordrng 1 W11040197 (CNTRL) and 1 W11040198 (CONTROL ) and 1 W11105007 (CONSOLE )"
Near Austin, TX 78753
David S
Job Details: 12/03/2020
DISHWASHER AMANA ADB1400AGW1
Near Austin, TX 78757
Wesley
Job Details: 12/03/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived onsite and replaced the fresh food evap harness. Per prior tech diagnosis. Operating as designed.
Near Austin, TX 78703
Jacob
Job Details: 12/03/2020
WASHER WHIRLPOOL WFW86HEBC "Arrived onsite for unit not filling with water. Put unit in diagnostics. Found error codes, removed error codes. Turned unit on in quick wash, no water was filling. Found that the water valve from the wall was not turned on. Turned on water. Unit started filling immediately. Unit working as designed. No issues at this time. Job complete"
Near Smithville, TX 78957
David S
Job Details: 12/03/2020
DISHWASHER KITCHENAID KDTM704EBS0 Arrived on site to install previous diagnose part. I gained access to the spray arm assembly and removed it. I inspected the assembly and found one of the arms not rotating and had debris stuck in the water jets cause an altered spray pattern. I replaced the spray arm with new. I tested the unit and it is now working as designed. Job complete no water leaks detected.
Near Austin, TX 78703
Jacob
Job Details: 12/03/2020
WASHER WHIRLPOOL WTW5590VQ1 Arrived onsite for unit not advancing. Tested unit. Unit would only put in a small amount of water. Then wouldn’t advance from there. Came to the conclusion the timer needed to be replaced. No issues at this time. Job complete.
Near Jonestown, TX 78645
Lou
Job Details: 12/03/2020
OVEN WHIRLPOOL KFDC558JSS00 "Arrived on site to install previously diagnosed and ordered parts. Due to the small oven blower making noises and the large oven not heating properly, I removed and replaced the left blower motor and the main control and tested. Unit is operating as designed. No gas leaks detected during service, job completed."
Near Georgetown, TX 78633
Kayman
Job Details: 12/03/2020
OVEN KITCHENAID KEBS207DBL11 Arrived onsite for wall oven with shattered inner door glass. I replaced the inner door glass and re installed the door . The unit is working as designed at this time. Job complete.