We serviced a
WHIRLPOOL REFRIGERATOR
Model JF42NXFXDE02
Near Austin, TX 78735
Luis
Job Details: 10/28/2021
Arrived on site. Found upper bracket on mullion not seated and installed to fresh food door,removed mullion reinstalled mullion all brackets seated and installed to door checked door operation good."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Pflugerville, TX 78660
Wesley
Job Details: 10/28/2021
Arrived onsite for intermittent clicking and cooling failure. Symptom can be solved by unplugging and replugging in the unit. Deli control is operating as designed. Replaced the inverter to repair the cooling loss and clicking sound during failure. All checks good. Unit is operating as designed at time of service.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN402ESS01
Near Austin, TX 78733
Luis
Job Details: 10/28/2021
"Arrived on site for no cool. Removed fresh food evaporator cover found uv dye on evaporator,replaced defective evaporator and filter drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Burnet, TX 78611
Cliff
Job Details: 10/28/2021
Arrived on site to diagnose a washer that is not cycling properly. Found very low flow from cold water supply from home. Advised customer on findings and that hot and cold water must both operate for unit to run. Homeowner will need a plumber to correct water issue before washer can be used.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS00
Near Round Rock, TX 78665
Wesley
Job Details: 10/28/2021
"Arrived onsite and tested unit for cooling and averages and based on report of icemaker failure correlating with cooling loss, found e2 error and failure to harvest in diagnostics. Advised customer that shorted icemaker caused command failure for fridge cooling. Replaced icemaker. Unit is now operating properly."
We serviced a
GE MICROWAVE
Model PVM9005SJ3SS
Near Elgin, TX 78621
Matthew
Job Details: 10/28/2021
Updated m/s. Arrived onsite for door falling off. Upon inspection found door falling apart. Screw have broken off into screw slots. Door can?t be repaired would have to replace whole door. Will need AUTHO. Office to reschedule.; ordrng 1 WB56X30488 (stainless door with)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA80SAKZ0
Near Dripping Springs, TX 78620
Kevin
Job Details: 10/28/2021
"Arrived on site and inspected dishwasher and found saved error code , F8E4, reset connector on float switch, ran all functions in diagnostic cycle and everything passed. Also started a normal cycle and it is progressing properly, no further repair is needed at this time, job complete"
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Leander, TX 78641
Kayman
Job Details: 10/28/2021
Arrived onsite for dryer with torn seal. Confirmed complaint. Replaced seal. no other issues. Job complete.
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH04
Near Austin, TX 78703
Taylor M
Job Details: 10/28/2021
"Arrived on site to diagnose refrigerator with no cool in the rc, i gained access to the fc and found that the evap cover is frozen over as well as the diffusers, i gained access and defrosted the evap cover and diffusers with my steamer until it was completely clear, I found that the clicking noise was coming from the ice surrounding and touching the fan. I removed all of the ice and now the unit is operating properly as designed, I informed the customer that the ice build up would have started due to either one of the doors not being sealed for a short period of time causing ice to continuously build after the moisture build up turns into ice. Job complete."
We serviced a
WHIRLPOOL ICE MACHINE
Model GI15NDXZQ2
Near Austin, TX 78739
Kevin
Job Details: 10/28/2021
Arrived on site and found recirculating pump was bad. Installed new pump and now is working properly. All other functions working as designed. Informed customer that 48 hours will be needed for unit to produce a usable amount of ice. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ01
Near Austin, TX 78703
Taylor M
Job Details: 10/28/2021
"Arrived on site to diagnose refrigerator with no cool in the refrigerator compartment, I gained access to the unit and found that the unit is cooling just fine in the freezer compartment but the rc is under cooling, I found that the diffusers to the rc were blocked with ice and evidence that the door had been left open slightly for the fc or the rc at some point causing ice to form and completely block the flow of cold air to the refrigerator compartment. I cleared the ice and now the unit is operating properly as designed. Job complete."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGSC2335TF0
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 10/28/2021
Arrived on site to install previously diagnosed part. Removed dampener and installed new dampener. Placed in diagnostics and dampener would still stay closed when set to open. Inspected main control and tested harness and it wasnt sending the proper voltage to the dampener. Removed control and installed new control. Dampener now opens and closes based on the command in diagnostics its given. Tested ice maker dispenser and flap opens and closes on crushed or cubed and you can hear the motor turn the auger as dispenser is pressed. Explained to customer we cant test the ice maker dispenser because there isnt any ice. Once the ice maker begins producing ice they can test it. If it still doesnt dispense I recommended they call their warranty company to have us return. Now that dampener and main control have been replaced they fridge should start operating as designed. Job completed.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL01
Near Georgetown, TX 78628
Jonathan S
Job Details: 10/28/2021
Arrived on site for refrigerator not cooling. Inspected unit and work area. Measured temperature and found at ambient temperature. Performed diagnostics mode and tested compressor and condenser fan and found .7 amps. Found sealed system leak. Will need to replace compressor and evaporator. Off to schedule return when ETA is available on parts.; ordrng 1 ACCESSVALVE (ACCESS VALVE ) and 1 W10177049 (sub 10143759) and 1 W10669255 (evaporator) and 1 W10879296 (compressor)
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Cedar Park, TX 78613
Kayman
Job Details: 10/28/2021
Arrived onsite for washer with screeching noise during spin. Upon inspection of manual diagnostics I found it would screech very loudly at beginning of spin. I accessed the drive system and replaced the belt. The screech is no longer present while testing. I ran auto diagnostics and it went through as designed no screech. I advised the customer to load down the unit and run a cycle to ensure the sound does not return with a load. No leaks detected during time of service. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Austin, TX 78749
Jacob
Job Details: 10/28/2021
Arrived onsite for unit not dispensing water or making ice at times. Customer said it had been working lately but wanted to check to see if anything else was the issue. Looked at the filter head and noticed that the filter head was leaking without a filter in it. Was able to replace the filter head W11346623 from truck stock. Tested the unit. No leaks at this time. Job complete
We serviced a
MAYTAG COOKTOP
Model MGC4436BDB12
Near Wimberley, TX 78676
Kevin
Job Details: 10/28/2021
Arrived on site and inspected unit for burners clicking when not in use. Customer states the issue is intermittent. Found all burners working correctly at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5GVEXVD00
Near Austin, TX 78717
David S
Job Details: 10/28/2021
Arrived on site for fridge leaking. I inspected the unit and work area. I found no ice build in the freezer. I gained access to the drain tube. I found the drain tube clogged with debris. I cleared the drain tube. I poured water down the freezer drain and found it draining properly. I tested the water dispenser and the ice maker. I found the valves and water lines not leaking.
We serviced a
WHIRLPOOL FREEZER
Model WRB322DMBM02
Near Leander, TX 78641
Kayman
Job Details: 10/28/2021
Arrived onsite for refrigerator with freezer door getting stuck or not closing all the way. Upon inspection I found the FC frosted up and the door has gaps. I found the issue to be with the slides. I replaced the slides and cleared out all frost. I tested the unit and it is working as designed at this time. No leaks detected. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near Georgetown, TX 78628
Tommy
Job Details: 10/28/2021
Arrived onsite for refrigerator not cooling correctly. Upon arrival found unit completely frosted in rear. Unit motor evap and control will need to be replaced Job Completed.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Jarrell, TX 76537
Tali W
Job Details: 10/28/2021
"On site for dishwasher tripping breaker when heated dry is on. From connector at control, heater 18 ohms(within spec). Control sending proper voltage. No errors in diagnostics. Ran diag cycle. Heater is turning on. Found internal burn marks on heater. Indicating element is internally grounded. Ordering element, thermostat, and control. Office to reschedule.; ordrng 1 WPW10195091 (Thermostat)"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS02
Near Georgetown, TX 78633
Tommy
Job Details: 10/28/2021
"Arrived onsite for microwave oven combo error when heating in microwave. Upon arrival found unit cavity thermostat reading Ol and the connected then OL, found unit would heat for 15 seconds then stop ordering unit control , mag, sensor, and thermostat all to be replaced at once Office to reschedule upon receiving parts.; ordrng 1 W11233913 (Sensor mag) and 1 W10389447 (Thermostat)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Wimberley, TX 78676
Kevin
Job Details: 10/28/2021
Arrived on site and replaced latch diagnosed by previous technician. After replacement the error code was stil present. Replaced control board and error code still present. Inspected lid and found the strike was installed backwards. Corrected issue and now error codes are gone. Unit functions properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB01
Near Manor, TX 78653
Wesley
Job Details: 10/28/2021
Arrived onsite and replaced the ice container. All else is in good order and no other parts needed. All checks good.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSS42QJW00
Near Spicewood, TX 78669
Robert
Job Details: 10/28/2021
Arrived on call for complaint of freezer door not closing properly. Customer added that the refrigerator leaking. Found that frost is developing inside the top of freezer section. Gasket not properly sealing and the bottom of both gaskets is damaged . The freezer gasket is damaged enough to allow cold air to escape and cause condensation on bottom of refrigerator this is where the leak is from. Gasket damaged will need to replace both gasket on return. ; O-emld tckt
We serviced a
WHIRLPOOL DRYER
Model WED7990FW0
Near Canyon Lake, TX 78133
Andrew
Job Details: 10/28/2021
Arrived on site to test unit for stopping mid cycle. Found unit completely encased and heat pack was completely clogged with lint. Cleared unit and unit tested good. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WGD5800SW0
Near Austin, TX 78748
Jacob
Job Details: 10/28/2021
"Arrived onsite for unit not heating. Tested unit, unit did turn on however the heat would not turn on. Upon further inspection found that the glow igniter would not ignite. When trying to replace the glow igniter the igniter shattered but I also couldn?t screw down the igniter to secure it as the bolt somehow was stripped. Ordered new burner assembly. ; ordrng 1 279311 (ignitor kit & bracke) and 1 REQUEST (AUTHORIZATION ) and 1 W10823508 (burner-gas)"
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Austin, TX 78735
Taylor M
Job Details: 10/28/2021
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QVS02
Near Austin, TX 78731
David Z
Job Details: 10/28/2021
"Arrived on site to diagnose refrigerator with broken piece. On arrival customer showed me where a piece had broken off on the bottom of the right door. Checked under unit and found the closer / spacer piece had broken, also found the upper piece of the hinge broken off. Office to schedule when we have a 2nd tech available. ordrng 1 2302878 (Lower Hinge) and 1 WP2316804 (Spacer) and 1 4388319 (Hinge Close)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT920SADM2
Near Leander, TX 78641
Kayman
Job Details: 10/28/2021
Arrived onsite to install previously diagnosed parts. I found the heater damaged in box but not needed. The control will be needed to complete the repair. No leaks or serviced during time of service. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Temple, TX 76502
Tali W
Job Details: 10/28/2021
"On-site for fridge freezer door hitting bottom when opening/closing. Replaced middle hinge, top hinge screws, and added washer to raise door to proper height. Confirmed door is sealing properly. Unit functioning as designed. Call complete"
We serviced a
JENN-AIR OVEN
Model JJW3830IL01
Near Spicewood, TX 78669
Robert
Job Details: 10/28/2021
Arrived on call to replace previous diagnosed part. After replacing console set time and date. Checked functions.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Kyle, TX 78640
Jacob
Job Details: 10/28/2021
Arrived onsite to replace the door. Replaced the door. No issues at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Austin, TX 78717
David S
Job Details: 10/28/2021
Arrived on site to install previous diagnose parts. I gained access to rc gasket and replaced it with new. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Pflugerville, TX 78660
Wesley
Job Details: 10/28/2021
"Arrived onsite for complaint of not drying well. Tested unit and found no error codes and heater operating as designed. Found customer not using rinse aid, advised customer on best practices for good drying performance. Found unit operating as designed. Advised customer on status."
We serviced a
KITCHENAID MICROWAVE
Model KBMC140HSS0
Near Canyon Lake, TX 78133
Andrew
Job Details: 10/28/2021
"Arrived on site to to test unit for microwave not responding, test unit found bad door switchs, replaced switches unit now engaging but high voltage not kicking in, will need magnetron, capacitor,diode and light bulb to complete job, ; ordrng 1 WPW10687786 (Diode) and 1 WP4375020 (Cap) and 1 WP4375424 (Mag) and 1 WPW10440740 (Lamp)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Hutto, TX 78634
Tommy
Job Details: 10/28/2021
Arrived onsite for refrigerator with large moisture in unit. Upon arrival found unit ice bin not sealing correctly. Replaced. Job Completed
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Austin, TX 78705
Taylor M
Job Details: 10/28/2021
"Arrived on site to diagnose washer with intermittent cycles, i gained access to the unit and put it into service diagnostics, I found no fault codes with the unit, I put the unit into a service diagnostics cycle and found that the unit is operating properly as designed. The customer informed me of what cycle selection they run and operation of the unit, i informed them they should only use liquid detergent versus liquid and pods, due to the variation and amount of detergent the unit is causing over sudsing and making the unit think its going into a flood state causing the drain pump to actuate and not proceed with the agitation and spin cycle. I instructed the customer proper load methods, cleaning, and detergent use.
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Cedar Park, TX 78613
David S
Job Details: 10/28/2021
Arrived on site to install previous diagnose part. I gained access to the igniter and replaced it with new. I tested the unit and it is working as designed.
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JW0
Near Georgetown, TX 78626
Tommy
Job Details: 10/28/2021
Arrived onsite for range not operating correctly upon arrival found cooktop was operating as designed. Unit control not operating as designed not sending voltage to back or broil. Replaced control and tested unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Killeen, TX 76542
Tyler
Job Details: 10/28/2021
Arrived on site to install previously diagnosed 2x (acu). Upon arrival reconfirmed complaint and replaced both boards. After further tests I also found tod failing. Replaced tod. Tested unit and found lower oven fully functioning as designed. Call complete
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW
Near New Braunfels, TX 78130
Noah D
Job Details: 10/27/2021
"Arrived on site to inspect unit for not allowing water inside unit. Upon inspection found the valve closed off with debris causing issues, replaced valve and tested. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Austin, TX 78704
Luis
Job Details: 10/27/2021
"Arrived on site. Per customer unit would dispense all ice from bin on its own,tested water and ice dispenser working,called tech support found rust on switch per tech support order housing,switch and paddles. ; ordrng 1 W11227946 (Shield) and 1 W10815345 (Pad) and 1 W11251709 (Pad) and 1 W11087492 (Switch)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near New Braunfels, TX 78130
Noah D
Job Details: 10/27/2021
"Arrived on site to inspect unit for not washing dishes, upon inspection found the unit not starting due to the error sent out by leak detector, found water in tray causing issues, cleared water and tested. No leaks found. Complete"
We serviced a
WHIRLPOOL OVEN
Model WFG510S0HS1
Near New Braunfels, TX 78132
Noah D
Job Details: 10/27/2021
"Arrived on site to inspect unit for not closing due to a broken hinge, upon inspection found the hinge snapped at spring causing issue. Replaced both sides and tested. Complete"
We serviced a
WHIRLPOOL OVEN
Model WFE515S0JS0
Near Jarrell, TX 76537
Jonathan S
Job Details: 10/27/2021
"Arrived on site for range oven not working and burning smell. Inspected unit and work area. Found broil element ground to fame (see sd pic). Adjusted broil element and measured resistance on element, found within range. Powered unit on and tested operation. All tested good."
We serviced a
MAYTAG DRYER
Model MED6230HW
Near New Braunfels, TX 78132
Noah D
Job Details: 10/27/2021
"Arrived on site to inspect unit for stopping early, upon inspection found the unit working normally but stopping before the clothes are dry but timed dry worked. Sensor shorted error code was found. Ordering moisture sensor and electrodes. Office to reschedule ; ordrng 1 8577274 (Sensor) and 2 3387223 (Electrode)s"
We serviced a
MAYTAG WASHER
Model MVWB725BW0
Near Austin, TX 78746
Taylor M
Job Details: 10/27/2021
"Arrived on site to diagnose washer with Lf displayed on the console, upon arrival the customer informed me that the unit continuously makes noise, I found that the drain pump constantly runs, I gained access and checked voltage and polarity at the wall and control and found both to be good. I found that the drain pump is open and that the control and drain pump need to be replaced. Office to reschedule when the parts arrive.; ordrng 1 W10763749 (Control) and 1 WPW10409079 (Drain pump)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Harker Heights, TX 76548
Tyler
Job Details: 10/27/2021
Arrived on site for dishwasher not turning on and tripping breaker(per customer). Upon arrival confirmed complaint. Found when power was restored that there was a stable 120v connection and polarization was correct. I then ohmed element (ohmed at 12.7 within specs). Also found no errors in diagnostics indicating a hardware or software failure. Ran diagnostics cycle and unit completed cycle with no power loss. Found breaker is gfci protected. Informed customer to have electrician try to remove gfci protection to prevent further power loss issue. Unit now functioning as designed. Call complete
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE104ESS1
Near Leander, TX 78641
Kayman
Job Details: 10/27/2021
Arrived onsite for dishwasher not cleaning dishes. Upon inspection I found F7E1 stored in the system. I let diagnostics run through and found the motor clicking but no function during wash indicating a failed motor assembly. The heater came on as designed. No leaks detected and the unit is working as designed. Job compete
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Georgetown, TX 78633
Jonathan S
Job Details: 10/27/2021
"Arrived on site for refrigerator intermittently freezing and no ice. Found at time of service freezer work and ice bin half full. Performed diagnostics mode and tested all components and found operating. Ran deli test 63 on and opened and closed drawer, found lights staying on. Called Whirlpool tech support and spoke with Chris he stated what could be shorted but with not in state of failure no way to pinpoint failure. Continued to test components and found door on display showing door open when closed. Continued to test deli drawer and found light went out on control. Tested with deli control and found no difference. Found failed deli harness.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ04
Near Georgetown, TX 78633
Lou
Job Details: 10/27/2021
"Arrived on site to install previously diagnosed and ordered part. Due to the ice maker failure, I removed and replaced the ice maker and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KBFC42FTS08
Near Austin, TX 78738
Luis
Job Details: 10/27/2021
"Arrived on site for no cool in fresh food section. No air flow entering fresh food section,found evaporator incased in ice. Ran diagnostics bimetal reading open,defrosted evaporator replaced defrost bimetal,checked air flow to fresh food section good. ; used 1 Wp2182381 (Bimetal) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Temple, TX 76504
Tyler
Job Details: 10/27/2021
"Arrived on site for washer not functioning and spinning cloths out well enough, which then lead to longer dry times in dryer (per customer on arrival). After further inspection I found inner basket wields had snap and came loose from tube shaft that was still attached to the gearcase. Will need to return with new tub and spanner as well as previously sent parts to complete repairs. ; ordrng 1 Cnote (See att. Note) and 1 WP21366 (Spanner) and 1 W10554251 (Inner basket) and 1 W10780045 (Suspension rods)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5KVEXVQ00
Near Killeen, TX 76541
Al
Job Details: 10/27/2021
"Arrived on site and inspected both ice dispenser and water wouldnt dispense. Found the control lock was engaged, not allowing the water to dispense. Turned the control on and water dispensed. Ice still wouldnt dispense. Order the Auger motor, coupling and solenoid to complete repair. Needs more work.; ordrng 1 WPW10317991 (Auger motor) and 1 WPW10169511 (Coupling (YOKE)) and 1 WP2152713 (Solenoid (for auger motor))"
We serviced a
WHIRLPOOL WASHER
Model WTW4800XQ2
Near Killeen, TX 76542
Tyler
Job Details: 10/27/2021
Arrived on site for washer banging around during spin cycle. Upon arrival confirmed issue but found no errors in diagnostics. After further inspection I found both inner/outter tubs leaning to far into back right corner and also found suspension rods all nearly completely depressed and not securely holding baskets. Replaced suspension rods then reassembled and tests unit with medium size load of laundry. Found unit completed full cycles with no banging around call complete
We serviced a
ROPER DRYER
Model RED4516FW0
Near Waco, TX 76708
Jonathan M
Job Details: 10/27/2021
"Arrived on site for a dryer that?s taking two or three times to dry clothes. Inspected unit and work area. Ran a vent test kit on the unit and found the airflow showed poor for all dryers. Removed the vent hose off the back of the unit and tested the airflow again. Found the unit registered good airflow for all dryers. Under the vent hose at the wall and reached in to the vent going up. Removed a huge clump of lint blocking the airflow going up towards the roof. Could not reach any further and reattach the vent hose to check airflow at that point.The vent test kit still showed poor airflow for all dryers. I advise the customer that their issue is with poor ventilation going out of the home and that being that the issue is inside the vent inside the wall, they would need to have a vent cleaner come out to clean their vents properly so their dryer would not take multiple cycles to dry. I called whirlpool Techline and spoke to JR SR# 7732096583. Advised that based on the current information, there were no repairs that could be made to the unit to fix their ventilation issue. Advised the customer we need to have their vents thoroughly inspected and cleaned prior to any further service being done on the unit. Advise customer of deadlines findings. Call complete."
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Harker Heights, TX 76548
Tyler
Job Details: 10/27/2021
"Arrived on site for rains not allowing oven to keep gone. Upon arrival found no Aaron Diagnostics but confirm the oven was not turning on after further inspection I found the terminal block main harness and power cord had broken at this time the power cord is still salvageable but we will need to return of the new main harness and terminal block assembly in order to complete repairs inform customer at this time unit would need to stay unplugged due to safety reasons until repairs are completed. ; ordrng 1 W11458883 (Main harness) and 1 Cnote (Office please see att. Note from Tg)"
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Killeen, TX 76549
Tyler
Job Details: 10/27/2021
Arrived on site for washer making clicking noises. Upon arrival confirmed issue and found f7e6 error. After further inspection I found newer style actuator had failed and popped out of cam. Replaced actuator with factory approved actuator and reassembled and tested unit. Found washer fully functioning as designed call complete
We serviced a
ROPER WASHER
Model RTW4516FW2
Near Waco, TX 76706
Jonathan M
Job Details: 10/27/2021
Arrived on site for a washer that is making noises still. Inspected unit and works area. Confirm the customers complaint and checked underneath the unit. Found the cam had been disconnected from the gear case. Reattach the cam and tested the unit. The unit began to work as designed. Call complete.
We serviced a
WHIRLPOOL DRYER
Model MED6200KW0
Near Temple, TX 76504
Tali W
Job Details: 10/27/2021
"On site for dryer making loud noise during operation, confirmed complaint. Replaced rollers. Unit still operating louder than normal. Unit needs motor, belt, touch up, and sound insulation. Office to reschedule when part availability is known.; ordrng 1 72017 (Touch up) and 1 W11409002 (Pad) and 1 W11113654 (Sound pad kit) and 2 WPW10112927 (Sound pad)s and 1 279838 (Heater) and 1 341241 (Belt)"
We serviced a
MAYTAG REFRIGERATOR
Model MBF2258XEB1
Near Robinson, TX 76706
Jonathan M
Job Details: 10/27/2021
Arrived on site for refrigerator that?s not cooling the refrigerator section. Inspected unit and work area. Confirmed the customers complaint and found very little airflow coming from the air by full. Check Bonita unit and found evidence of an airflow defrost issue. The customer advised that someone had accidentally spilled some thing in the refrigerator and it had leaked down through the air returns back to the freezer. Disassembled freezer and found frost buildup over the entire evaporator. Checked continuity and resistance through the bimetal and heater and found them both within range. Found the evaporator fan running properly. Steamed off excess frost and found ice buildup inside one of the return channels. Steamed out ice and reassembled unit. Unit began to cool and operate as designed. Call complete.
We serviced a
WHIRLPOOL OVEN
Model KOSE500ESS05
Near Temple, TX 76502
Tyler
Job Details: 10/27/2021
Arrived on site for wall oven not turning on. Upon arrival found unit off. Breakers not tripped. After further inspection I found u it was incorrectly wired and causing unit not to turn on. After repairing wiring I found ACU had failed from miss wiring. Replaced ACU. After reassembling unit I found unit fully functioning as designed. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Belton, TX 76513
Tali W
Job Details: 10/27/2021
"On site for fridge not making ice. FC 5 degrees. Test 56 IM error: E5- IM thermistor bad. Replaced ice maker. Ran test 57 harvest- unit completed. Ran fill test-IM filled. Informed customer to allow 24-48 hours for proper cooling and ice production. Also, to discard first couple batches of ice. Unit functioning as designed. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Robinson, TX 76706
Jonathan M
Job Details: 10/27/2021
Arrived on site for a washing machine that is going off balance. Inspected unit and work area. Confirmed the customers complaint and check the back of the unit. Found the shipping but had not been removed from the back of the unit causing the off-balance issues. Remove shipping bolts and tested the unit. The inner began to operate as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Hewitt, TX 76643
Jonathan M
Job Details: 10/27/2021
"Arrived on site for dishwasher that is not cleaning dishes and not drying. Inspected unit and work area. The customer advised that her dishes are coming out dirty like they have not been washed. I ran the unit through diagnostics and found an F8 E2 (inlet water valve electrical problem), F10 E2 (vent wax motor electrical problem), and F7 E1 (wash motor single speed failure) error codes. Around the unit through an auto test and found the unit filling but the wash motor barely spraying any water through the spray arms. Unit will need a new wash motor assembly, control, and vent motor for repair. Ordering wash motor and the office will need to contact the customer about a return date due to an out of stock and PSP item. Please schedule return visit for two hours.; ordrng 1 W11416362 (PUMP AND MOTOR )"
We serviced a
KITCHENAID COOKTOP
Model KCGS550ESS01
Near Leander, TX 78641
Kayman
Job Details: 10/27/2021
Arrived onsite to install previously diagnosed parts. I installed all parts needed from previous visit. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78738
Robert
Job Details: 10/27/2021
Arrived on call for complaint of top rack falling. Found adjuster damaged. Installed adjuster kit.
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW1
Near Jarrell, TX 76537
Jonathan S
Job Details: 10/27/2021
"Arrived on site for washer not spinning. Inspected unit and work area. Performed diagnostics mode and checked fault codes. Found fault code F8-E1 long fill and F2-E1 stuck key. Performed automatic test cycle. Ran manual test cycle and found no cold water when activating. Measured voltage to valve and found 120 volts. Found failed inlet valve. Removed failed inlet valve and installed new. Performed diagnostics mode and tested operation. All tested good, no water leaks detected during service.
We serviced a
WHIRLPOOL FREEZER
Model GAFZ30FDGB01
Near Leander, TX 78641
Justin
Job Details: 10/27/2021
"Arrived on site for a freezer not cooling well. Upon arrival the customer stated that product in the unit had started thawing out. I checked temps and found the unit at 28?F. Upon further inspection I found the evap cover covered in ice. I put the unit into diagnostics mode and found the heater never turned on when activated. I checked voltage at the wall and found it good. I then gained access to the control and activated the heater. I checked voltage going to the heater and found it good. I gained access to the evap and ohmd out the thermistor and found it bad. I installed the new thermistor. The unit is now working as designed."
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Jarrell, TX 76537
Jonathan S
Job Details: 10/27/2021
Arrived n site for front left burner switch not turning like the other switches. Inspected unit and work area. Found front left dual burner different switch that the other 3. Informed customer on switch being different than the other 3 switches. Customer stated that the one at Lowe?s is not like that. Replaced knob and found no difference. Will need to replace dual burner switch. ordrng 1 WPW10434452 (switch-inf)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78717
David S
Job Details: 10/27/2021
Arrived on site for dishwasher leaking. I inspected the unit and work are? I found the top rack adjusters have broken causing the rack to fall. I ran the unit through a diagnostics cycle and found fault code F9e1 diverter lost position. I ran a diagnostics cycle and found the unit leaking from the diverter.
We serviced a
MAYTAG DRYER
Model MGD8630HW2
Near Austin, TX 78731
David Z
Job Details: 10/27/2021
"Arrived on site to diagnose dryer throwing F3E5 error at times when multiple cycles are run. Verified error present in diag mode. Ran unit and did not see error pop. Called tech line and spoke with rep, SR7732095436. Checked resistance at the control and sensor, and found both good. Tech line recommended power cycling unit and reseating connectors and having customer retest. If issue returns we need to replace wiring harness, sensor harness and control. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78735
Kevin
Job Details: 10/27/2021
"Arrived on site and tested unit for clicking noise and not advancing cycles. For failed actuator. Installed new actuator and tested unit. Unit tested good, no leaks detected, job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GB2FHDXWS04
Near Georgetown, TX 78633
Lou
Job Details: 10/27/2021
"Arrived on site to inspect refrigerator temps. Upon further inspection,I tested the temps in the FC=4 degrees. I found frost built up on the FC evap cover. I tested the damper in diagnostics and it is operating as designed. I tested the defrost thermistor in diagnostics and its reading shorted out. I removed the evap cover and found a large amount of ice/frost built up on the evaporator. I tested the evaporator heater and it is operating as designed. I removed and replaced the defrost thermistor harness and removed the ice/frost from the FC evaporator and tested. Unit is operating as designed and the evaporator has a good frost pattern forming. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Leander, TX 78641
Kayman
Job Details: 10/27/2021
Arrived onsite for dishwasher door falling down. Upon inspection I found the hinge pads had broken off. I replaced the hinge pads and the door is now functioning as designed. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near Copperas Cove, TX 76522
Al
Job Details: 10/27/2021
Arrived on site and for a dishwasher not heating. Ran diagnostics and found the control removed the heater from the circuit due to water heating issues. Ran diagnostics and reset the control so the heater would be included back in the circuit. Heater came on and now heats properly. Advised customers to purge the hot water before turning on the unit to avoid any further issues. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near Manor, TX 78653
Matthew
Job Details: 10/27/2021
Arrived onsite for to replace previously diagnosed parts. Replaced main wire harness. Tested cooktop and bake functions. Unit is functioning properly. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSO48FTX02
Near Austin, TX 78703
Luis
Job Details: 10/27/2021
"Arrived on site. Found no lights or unit not powering on,gained access to compressor compartment found power cord disconnected from outlet,plugged power cord to outlet,lights and fans powered on,compressor not powering on. Diagnosed a defective inverter control,replaced inverter control,powered unit on compressor powered on. ; used 1 W10629033 (Inverter) from stock"
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Liberty Hill, TX 78642
Cliff
Job Details: 10/27/2021
Arrived on site to diagnose a range that is not responding to user input. Found control touch pad shorted and replaced control. Tested unit and found all is functioning properly at this time.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS03
Near Austin, TX 78738
Robert
Job Details: 10/27/2021
Arrived on call for complaint of control reset during baking. Found the bake and broil element damaged. Replaced both elements. Test operation and oven heating properly.
We serviced a
MAYTAG WASHER
Model MVWB835DC4
Near Austin, TX 78746
Kevin
Job Details: 10/27/2021
Arrived on site and inspected washer and found F7e6 saved error code. Attempted to run washer in diagnostic cycle and Gearcase is seized. Will need to bring back all parts to rebuild washer.; ordrng 1 W10909670 (Nut) and 1 W11455453 (Gearcase) and 1 W10915700 (Stator) and 1 W11027980 (Nut) and 1 W10734521 (Slider) and 1 W10754448 (Clutch) and 1 W10915701 (Rotor) and 1 W11409746 (Harness)"
We serviced a
WHIRLPOOL OVEN
Model PRG4810NP
Near Austin, TX 78732
Robert
Job Details: 10/27/2021
Arrived on call for complaint of burners not working. Found the customer just needs to give them a good cleaning.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB05
Near Niederwald, TX 78640
Kevin
Job Details: 10/27/2021
"Arrived on site and inspected refrigerator and found valve is cracked and leaking, took one picture. After replacing it fridge is operating properly. No water leaks detected at time of service, job complete"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Cedar Park, TX 78613
David S
Job Details: 10/27/2021
Arrived on site for the drum rusting. I inspected the unit and work area. I found the outer panel starting to rust along the rim of the inside. I can see paint bubbling up from inputirties during the initial paint. I am ordering the outer panel. The office will reschedule when we have an eta on the part.; ordrng 1 W10806345 (Outter panel)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW
Near Smithville, TX 78957
Matthew
Job Details: 10/27/2021
Arrived on site for dryer not turning on. Upon arrival tested unit and did not start. Ran voltage test at power block and found 123 vac on leg 1 and 124 onL2 but measured 0 voltage from L1 to L2. Instructed customer to call electrician to resolve issue. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS0
Near Austin, TX 78750
Taylor M
Job Details: 10/27/2021
"Arrived on site to replace previously diagnosed control, i gained access to the unit and removed the faulty control, i replaced the control and put the unit into a service diagnostics cycle and found that the unit is now operating properly as designed with no fault codes. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Leander, TX 78641
Justin
Job Details: 10/27/2021
Arrived on site for a washing machine that would continue to drain and the door would stay locked when on. I gained access to the control and found it sending constant voltage to the pump. This indicates a faulty control. I replaced the control and then tested the unit. Upon further inspection I found a wire to the control stripped and cut. I repaired the harness. The unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Austin, TX 78749
Kevin
Job Details: 10/27/2021
"Arrived on site and inspected uni for heating element not turning on. Found loose connection on the heating element. Secured connection. Ran diagnostics and found no error codes and uni passed all tests. At the end of heating element was hot, working properly."
We serviced a
WHIRLPOOL DRYER
Model WED5520SQ0
Near Leander, TX 78641
Kayman
Job Details: 10/27/2021
Arrived onsite for dryer not operating. Upon inspection I found the breaker tripped and would trip every time I plug the dryer in. I began offloading the components with PR. We found the timer faulty but found some issues still remain. We kept tracing and found the operating thermostat is also faulty and will need to be replaced as well to complete the repair.; ordrng 1 WP3387134 (Tstat)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Elgin, TX 78621
Matthew
Job Details: 10/27/2021
Arrived onsite for for water not filling properly. Upon arrival tested unit for both hot and cold water valves. Both are working properly. Ran diagnostics and there were no error codes. Unit tested good. Could not duplicate issues. Instructed customer on use and care and how to use proper wash type. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Kingsland, TX 78639
Cliff
Job Details: 10/27/2021
Arrived on site to diagnose a refrigerator that is not dispensing ice. Found icemaker double filling and dispenser motor locked up. Both parts will need to be replaced to complete repairs. .; ordrng 1 W10822606 (Motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Cedar Park, TX 78613
David S
Job Details: 10/27/2021
Arrived on site for Fridge not cooling. I inspected the unit and work area. I tested the fans and found the rc evaporator fan not coming on. I gained access to the control and found good voltage from the control to the fan. I gained access to the evaporator fan and found a piece of foam stuck in the fan. I removed the foam and the fan came on. I reassembled the unit and tested it again. The unit is working as designed. Job complete.
We serviced a
KITCHENAID MICROWAVE
Model KMLS311HBS09
Near Wimberley, TX 78676
Andrew
Job Details: 10/27/2021
"Arrived on site to test unit for damage, tested unit found top back right corner smashed in
We serviced a
WHIRLPOOL DRYER
Model CSP2860TQ0
Near Round Rock, TX 78664
Jimmy J.
Job Details: 10/27/2021
Arrived on site for WILL NOT START WHEN BUTTON PUSHED--JUST THE LIGHT COMES ON WHEN YOU PRESS THE BUTTON--NO NOISE. Tested thermal fuse and it had continuity. Removed drum and gained access to belt switch. Belt switch was showing open. ; ordrng 1 WPW10237959 (Door switch) and 1 279782 (Belt switch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSRB25FHSS02
Near Driftwood, TX 78619
Andrew
Job Details: 10/27/2021
"Arrived on site to test unit for ice maker leaking, tested unit found ice maker cracked causing leak on rear side, removed ice buildup, replaced ice maker, tested ice maker, ice maker working as designed no leaks detected job complete"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Austin, TX 78735
Kevin
Job Details: 10/27/2021
"Arrived on site and inspected unit for not advancing through cycle. Found no voltage to the valve. Installed new control board and tested unit, unit tested good.
We serviced a
KITCHENAID ICE MACHINE
Model KUIC15PRXS3
Near Lakeway, TX 78738
Luis
Job Details: 10/27/2021
"Arrived on site for no ice. Ran diagnostics good water flow and pumps working,weak frost formation on evaporator plate diagnosed a leak in the system unit would need a new compressor,evaporator,service valve and drier.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA80SAKZ0
Near Hutto, TX 78634
Jimmy J.
Job Details: 10/27/2021
Arrived on site for Standing water inside the dishwasher. No turning on. No tripped breaker. Found no power at console when buttons pressed. Checked voltage at junction box and was only getting 3.65 volts. Used extension cord and plugged in dishwasher to an outlet near the cooktop and dishwasher turned on. Ran diagnostics and no error codes came on. Ran through full diagnostics cycle and dishwasher is running as designed. No leaks detected. Customer will need to contact the builder to check GFCI outlets under the kitchen sink. I reset the GFCI outlet where the coffee machines are located and the garbage disposal would turn on. Tried plugging in dishwasher to the same outlet the garbage disposal was plugged into and the dishwasher would not power up. Three outlets total need to be checked. Two under sink and one where coffee machine / coffee bean grinder are located. Job completed.
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS01
Near Andice, TX 78628
Lou
Job Details: 10/27/2021
"Arrived on site to inspect wall oven temps. Upon further, the customer advised that they recently had their inspector check their oven and found the unit 25 degrees too cold. Inspector used a round metal thermometer to test. I advised the customer that a multimeter with thermal lead has to be used to test temps in an oven. Using my multimeter, I placed my thermal lead in the middle of the center rack and tested temps on Bake at 350 degrees. My preheat temp was 421 degrees. My next 5 readings were 329, 383, 341, 385, 342 for an average temp of 356 degrees. I advised the customer that the unit is operating as designed and temps are within range of Whirlpool recommendations. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Leander, TX 78641
Kayman
Job Details: 10/27/2021
Arrived onsite for refrigerator not cooling in either section. Upon arrival I found RC=37 FC=17 with not man food items due to the customer losing all food. I accessed the evaporator and found it in defrost with the heater red hot and the evaporator completely thawed. I found the thermistor too far down on the evaporator. I accessed the control box and verified resistance of both thermistors. I replaced and corrected the location of the evap thermistor and replaced control box due to a communication issue between the 2 components. I powered on the unit and observed frost pattern. The evaporator frosted as designed and the unit is operating as designed at this time. I advised the customer to give it 24 hours before restocking but also monitor closely over the next few days. No leaks detected during time of service. Job complete.