Local Reviews
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Diego G.
OVEN JENN-AIR JJW2830DS02 "Arrived on site. Replaced display assembly per service pointer. Ran oven, all functions tested OK. Job complete"
Diego G.
OVEN JENN-AIR JJW2830DS02 "Arrived on site. Replaced display assembly per service pointer. Ran oven, all functions tested OK. Job complete"
Tyler B.
MICROWAVE KITCHENAID KOCE500ESS06 "Arrived o note for door switch replacement. Removed unit and replaced door switches and reassembled unit, still had the same issue, upon further inspection found door glass not complete seated ,popped out on top of trim unit will need inner door replaced and officiate to reschedule ; ordrng 1 W10687342 (door/mw)"
Wesley P.
OVEN GE JTP20W0F4WW Arrived on site and installed correct panel. Unit is now operating as designed.
Diego G.
RANGE WHIRLPOOL WFE525S0HS0 "Arrived on site. Replaced main control and cycled oven to 350°, all functions tested OK. Job complete"
Diego G.
RANGE WHIRLPOOL WFE525S0HS0 "Arrived on site. Replaced main control and cycled oven to 350°, all functions tested OK. Job complete"
Diego G.
RANGE WHIRLPOOL WFE525S0HS0 "Arrived on site. Replaced main control and cycled oven to 350°, all functions tested OK. Job complete"
Leonardo C.
MICROWAVE WHIRLPOOL WMH31017AS1 Arrived on site to test unit for unit turning off. Test unit and found unit working correctly at this time. Test all switches and tod no problems found at this time. Could not duplicate problem.
Jonathan S.
OVEN WHIRLPOOL WFE320M0ES2 "Arrived on site for range door scratched . Inspected door and found glass was cracked. Removed door front and installed new. Installed door and tested opening and closing. Tested all other operations, all tested good."
Lou S.
WASHER WHIRLPOOL WFW9151YW00 "arrived on site to inspect washer not draining and clothes wet. Upon further inspection, I placed the unit in diagnostics and tested and error codes F9E1 and F5E3 appeared. I cleared the codes and continued with testing. During testing, I find a large amount of detergent suds in the drum. When the unit began to drain, I pulled the drain tube at the drain pipe and found the water flow very weak. Once the unit was done with diagnostics with no error codes at the end, using my wet vac, I removed the drain pump filter and found a large amount of debris which was blocking the flow of the water. I cleared the filter and put it back in place. I ran the unit through diagnostics again and the unit operated as designed with no error codes again. I advised the customer of my findings and gave recommendations on use and care and detergent use as well. No water leaks observed during service, job completed."
Lou S.
WASHER MAYTAG MVWB950YW1 "arrived on site to install previously diagnosed and ordered part. I removed and replaced the water inlet valve and tested. The unit operated as designed with no error codes. The cold water valve at the wall does not shut off entirely and needs to be replaced. I advised the customer of this issue, but it does not effect the unit. Although, it could cause a leak in the future. Also, I found that the zip tie, that I applied to the drain hose at the drain pipe at the previous service call, had been removed. No water leaks observed on the unit during service, job completed."
James C.
REFRIGERATOR WHIRLPOOL GX5FHDXVB00 Arrived on site and installed new start device. Tested for proper operation and found unit working properly. Job complete
Robert J.
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Arrived on job for complaints of leaks. Customer unplugged refrigerator and shut off water. Were I turned on water found supply hose has big leak. Customer will get that fixed before additional repairs are done.;
Arthur B.
ICE MACHINE KITCHENAID KUIX505ESS2 Arrived onsite for customer complaint of ice machine not producing ice. Tested unit and found unit would shut on and off. Found drain pump faulty. Removed and replaced external drain pump. Reassembled and tested. Found good ice slab forming. No other issues found. All water connections were dry at time of service.
Lou S.
VENTHOOD UNKNOWN WVU37UC6FS0 "arrived on site to inspect venthood fan making loud noise. Upon further inspection, I turned the unit on and immediately the noise started. I turned the fan off and removed the fan motor. I find a screw that was protruding through the vent assembly and was rubbing against the fan wheel. I backed the screw out and placed some foil tape over the hole where the screw was and placed the fan motor back into place. I tested the unit ad it operated as designed with no loud noise. Customer was not available to sign the receipt, but I called him and advised him of my findings. Job completed."
Lou S.
OVEN WHIRLPOOL WOS72EC0HS00 "arrived on site to inspect oven door dented. Upon further inspection, I found a small scratch/dent in the bottom portion of the oven outer door panel. I removed and replaced the outer door panel and tested the door and it operates as designed. Job completed. No one was available to sign the receipt. I’m emailing a copy of the receipt to the builder."
Lou S.
MICROWAVE MAYTAG MMV4205DS1 "arrived on site to inspect microwave not heating. Upon further inspection, I placed a cup of water in the unit and turned on for 30 seconds. At the end of the cycle, the water was still cold. I removed the unit form the wall and removed the cover to expose the internal components. I plugged the unit in and placed the cup of water inside and started the unit on a 30 second heat. This time, the water was warm to touch. I tested the magnetron and it was good as was the transformer. I have no way of testing the diode or capacitor but while the unit was operating, there was no unusual noise coming from the diode/capacitor area. I did find that the mounting bracket on the wall was leaning down on the left approximately one quarter inch which could be causing the door to not engage the switches correctly. I placed the cover back on and placed the unit back on the wall and tested. Again, the water heated. I did not charge the customer a service fee due to this sam
Thomas L.
WASHER MAYTAG MVWC200XW1 Arrived on site for no drain condition. Found drain pump working. Went into diagnostics and into calibration mode. Unit would not complete calibration mode. I am ordering a new control.i am all bringing the pressure switch just in case. ordrng 1 W10393483 (cntrl-elec) and 1 WPW10268911 (pressure switch)
Lou S.
RANGE WHIRLPOOL WFG515S0ES1 "arrived on site to install previously diagnosed and ordered parts. From the previous service call, the front burners were not igniting correctly. Burner caps were ordered; therefore, I removed and replaced the burner caps on all the burners and tested. All burners ignited correctly. No gas leaks detected during service, job completed."
Leonardo C.
OVEN WHIRLPOOL Weg515s0fs0 Arrived on site to test unit for oven not igniting. Test unit and found cook ware in bottom drawer hitting ignitor connection making unit not ignite. Removed cook ware and test unit by heating to 350 and unit test good job complete no leaks present at this time.
Leonardo C.
MICROWAVE WHIRLPOOL WMH32519HZ1 "Arrived on site to test unit for light not coming on. Found bad light bulb,installed new light bulb
Brandon C.
RANGE GE CT9050SH1SS "Arrived on site for customer complaint of f96 error code, checked connection at fan motor, found faulty cooling fan. Ordering fan motor. ; ordrng 1 WB26X24020 (cooling fan)"
Leonardo C.
RANGE WHIRLPOOL WFG515S0ES1 Arrived on site to test unit for front burners not igniting. Replaced cap kit test unit and unit test good job complete no leaks present burner igniting right away.
Paul R.
DISHWASHER KITCHENAID KUDS01FKSS0 Arrived onsite for the dishwasher not turning on. I found the control thermal fuse open. I replaced the thermal fuse and tested the machine. The unit is working as designed. There were no water leaks present at the time of service. Call complete.
Paul R.
DISHWASHER MAYTAG MDB4949SDZ0 Arrived onsite for the dishwasher not spraying water out of the lower spray arm. I tested the unit and found an F6E4 open float switch and F7E1 no heat stored error codes. I ran the diagnostics cycle and found the pump and both wash arms working as designed. I found nothing in the tub that could have gotten under the float. I found the heater working as designed in wash and in the dry cycle. The unit completed the cycle and is working as designed. There were no water leaks present at the time of service. Call complete.
Luis M.
REFRIGERATOR WHIRLPOOL WRF560SEYM05 "Arrived on site for no cool. Compressor making loud odd noise. Weak to no frost pattern. Ordering new compressor,uv drier and Incase needed evaporator. ; ordrng 1 2HRSFORREPAIR and 1 TJ90SF8404 (ACCESS VALVE) and 1 WPW10143759 (DRIER UV) and 1 WPW10321158 (EVAPORTAOR) and 1 WPW10507886 (COMPRESSOR)"
Tyler B.
DISHWASHER KITCHENAID KUDI01ILWH3 "Arrived on site for complaints of unit running 6hrs + . Ran unit on normal, ran writhing stated times in owners manual, water temp is 125, heater is working, uses rinse aid. Was unable to duplicate. Advised customer to do 1 or more washes and see if it happened again. No leaks on site"
Tyler B.
RANGE WHIRLPOOL WCG97US0DS00 Arrived on site for complaints of middle burner "back firing" removed caps and found holder slightly dirty but no blockage. Found metal shaving stuck under orfice from casting. Replaced holder and head and tests good. No gas leaks on site
Jonathan S.
MICROWAVE WHIRLPOOL WMH73521CS6 "Arrived on site for microwave making intermittent beeping sound. Performed diagnostics mode and found error code F8-E5 . Gained access to control and measured PCBA sensor at 11.82 K ohms, found just outside of range. Installed control and tested unit. Found unit still randomly beeping and error displayed. Will need to replace sensor. Schedule return for Thursday the 13th. ; ordrng 1 W10536989 (thermistor)"
Tyler B.
MICROWAVE KITCHENAID KBHS109BSS00 Arrived on site for unit not responding to touch. Further investigation found all control and inverters all good. No need to replace. Replaced panel and tested all functions and Tess good.
Tyler B.
OVEN WHIRLPOOL WOS92EC0AS04 Arrived on site for handle coming off but actual issuer is inner glass not completely sealed in inner door. Disassembled door and found glass support not in credit space. Corrected mistake and reassembled and tests good. Customer satisfied
Brandon C.
OVEN WHIRLPOOL WOS51EC0AS04 "Arrived on site for customer complaint of oven 100 degrees off, tested sensor, bake and broil elements, tested good, found faulty control. I replaced control, tested good."
Robert J.
WASHER AMANA NTW4516FW2 Arrived on job to replace striker. After replacement of striker test lid lock and operation. Water valve turned off by customer faucet leaks left it off.
Robert J.
WASHER WHIRLPOOL MVWC565FW Arrived on job for complaints of level sensing and water pressure. Ran diagnostics and no codes. Ran calibration and test cycle.
Steve C.
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived on site for the unit is not washing dishes. Tested the unit and found the unit will fill with water but will not wash. Found the unit will need a new sump and motor and will need to order the control just in case something else goes wrong.; ordrng 1 CNOTE (AM APPOINTMENT ) and 1 W10854231 (cntrl-elec) and 1 WPW10671941 (pump&motor)
Robert J.
WASHER WHIRLPOOL WTW8240YW0 Arrived on job to replace tub ring. After replacement test washer operation and for leaks. Operation normal and no leaks
Kevin B.
REFRIGERATOR WHIRLPOOL WRS335SDHM00 "Arrived on site and found refrigerator is unplugged, after connecting power cycled icemaker and it did not overfill. Observed frost pattern and found it is good. Apartment maintenance describes it being frosted over (not defrosting) Will need to bring back defrost controller and thermistor to correct issue, no water leaks from connections at time of service. Left refrigerator disconnected from power in order to speed up the replacement of parts next visit; ordrng 1 W11174836 (CONTROL) and 1 WPW10384183 (thermistor)"
Robert J.
REFRIGERATOR WHIRLPOOL WRS315SDHB01 Arrived on job for complaints of frost in freezer. Gasket not sealed inner top. Heat up gasket so it will set.
Tyler B.
REFRIGERATOR WHIRLPOOL KRFC704FBS01 "Arrived on sote for ice freezing up in ice bucket causing no despensing. Found ice maker cracked causing water to freeze. Replaced ice maker and tests good, found ice around plate surrounding, replaced plated and tested good, no leaks on site . Job complete"
Thomas L.
DRYER GE GTD33EASKWW Arrived on site for no operation. Dryer would run for about five seconds and then stop. The felt on the door came loose and was causing the motor to bind and shut off. Replaced and unit test correctly. Dryer and venting are clean.
Thomas L.
MICROWAVE WHIRLPOOL WMH32517AB2 Arrived on site for sparking during operation. Found that all 4 shelf supports have some damage due to rack sparking against wall. Visited with the customer about causes and results of rack touching the metal walls. He is going to let his wife decide whether to use the microwave without the rack or other options.
Thomas L.
WASHER MAYTAG MTW6700TQ0 arrived on site for unit displaying failure codes. Tested unit and F 54 was displayed. I looked under unit to find that the seals are leaking onto the rotor and stator . Bearings are extremely noisy causing extra friction causing the F 54 failure code.
Robert J.
WASHER WHIRLPOOL WFW92HEFC0 Arrived on job for complaints of not dispensing. Found the cartridge not working. Replaced dispenser and ran diagnostics.
Steve C.
WASHER AMANA NTW4516FW2 Arrived on site for the unit will not start. Tested the unit and found the unit will turn on. Tested the unit in diagnostics and received no error codes. Found the unit was shaking a lot during spin cycle. Adjusted the leveling feet and unit works properly. All water connections were dry at the time of service.
Steve C.
DRYER WHIRLPOOL WET3300XQ0 Arrived on site to unit bracket pulley due to noise. Replaced the part and tested the unit. Unit works properly and advise customer to clean air vents every six months.
Brandon C.
REFRIGERATOR JENN-AIR JF42NXFXDW05 "Arrived on site for customer complaint of ice maker not working, I tested ice maker, module turned over 1/4 turn, found faulty ice maker. I replaced ice maker, unit tested good."
Jerry C.
DRYER WHIRLPOOL WHD5090GW0 WHD5090GW0 Arrived to inspect no operation. The unit would not start and displayed F1. I performed the tests within the service manual and determined the control to be the issue. Office to order the control and motor it needed. The unit is stacked and will require two technicians. No lint observed in chassis. Office to contact the customer to arrange return service. ; ordrng 1 CNOTES (2 TECHS) and 1 W11088562 (motor-drve) and 1 W11239098 (ACU)
Brandon C.
DISHWASHER MAYTAG MDBH989AWS2 "Arrived on site to replace control panel, I replaced control panel, unit tested good."
Luis M.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Arrived on site for freezing in fresh food and frost forming in freezer. Found damper not fully closing,replaced damper control. Found gaps in liner in freezer compartment added adhesive to gaps checked door seal good."
Jerry C.
REFRIGERATOR KITCHENAID KRMF706EBS01 "KRMF706EBS01 Arrived to inspect noise. The noise described by the customer appeared to be a fan with ice that had formed close to the blades and causing the issue. The customer said it would stop for a limited time when the rc doors were opened, indicating the issue was with the ic maker housing fan. I tested within service test mode and all other fans worked well, but the ice maker housing fan was quite weak. The ice bin assembly had broken due to freeze/thaw cycles caused from a mismounted ice maker housing folding the ice bin door. Office to order ice box fan, valve, ice container and bin door. No leaks observed during service.; ordrng 1 W10786952 (valve) and 1 W10846539 (ICE BOX FAN) and 1 W11129522 (ice-contnr) and 1 W11162119 (ICE BIN DOOR)"
Jonathan S.
OVEN MAYTAG MEW7627AS01 "Arrived on site for oven door stuck on lock position. Customer stated that they had pulled unit out and unplugged. Found unit had no mounting screws. Removed top door to access lock. Unlocked door and removed door. Pulled unit out to test voltage at receptacle. Found unit was hard wired in and no junction box (see SD-QUICKPIC). Gained access to fuse, tested fuse and found opened. Removed failed thermal fuse and installed new. Added temporarily mounting screws. Powered unit on and performed diagnostics mode. Tested door locks, upper and lower fans. Ran factory reset and tested all heating operations. All tested good."
Arthur B.
DISHWASHER GE GLD5600N10BB Arrived onsite for customer complaint of dishwasher not cleaning dishes and water leaking from bottom. Tested unit and found unit dripping from supply elbow that connects to the valve. Also found dishwasher motor not pumping water out to clean dishes. Unit will need new motor assembly and valve. Advised customer that authorization use be obtained before we can proceed. OF to R/S. ; ordrng 1 CNOTE (NEEDS AUTHO) and 1 WD26X10053 (mechanism asm)
Jonathan S.
ICE MACHINE WHIRLPOOL KUID508ESS1 "Arrived on site for ice machine not working and making abnormal noises. Performed diagnostics mode and found valve getting voltage and not filling reservoir. Disconnected water line from valve and tested found solenoid not opening to release water. Removed failed valve and installed new. Tested operation and found valve activating and releasing water but not fill reservoir. Removed water filter and tested. Found customer not using correct filter brand. Removed filter and tested . Spoke with customer on name brand filter Every Drop. Found customer was on filtration system and does not need filter. All tested good, no water leaks present."
Jonathan S.
REFRIGERATOR WHIRLPOOL WRX735SDBM "Arrived on site ice maker not working. Customer stated that last company that was out replaced ice maker and harness. Inspected ice maker and found cubes stuck towards back of bell arms. Removed cubes and monitor cycle, did not advance. Found cubes sticking in front. Removed ice maker assembly and found ice maker not in correct position. Corrected ice maker and checked harness and grounds, all checked good. Installed ice maker and advanced ice maker cycle. All tested good, no water leaks present."
Jonathan S.
REFRIGERATOR WHIRLPOOL WRF992FIFM00 "Arrived on site for refrigerator, when dispensing water unit will beep 3 times. Gained access to filter housing and removed off brand filter. Reset filter status and tested dispenser without filter. Operated as designed. Called tech support and spoke with Andrew (SR# 7723664895). He stated it was a filter indicator replacement. Recommend name brand filter replacement every drop. All tested good, no water leaks present."
Jonathan S.
REFRIGERATOR WHIRLPOOL WRS315SDHM01 "Arrived on site for refrigerator making noise, Performed diagnostics mode and found noise consistent with compressor when running. Gained access to compressor/ condenser found noise was from condenser tubing made minor adjustment to tubing, Performed diagnostics mode again, noise was no longer present. Tested all other operations, all tested good and no water leaks present."
Steve C.
WASHER GE GTW330ASK4WW Arrived on site for the unit is not working properly. Tested the unit and found no error codes. Unit is working properly and no water connections to the unit.
Steve C.
WASHER GE GFW450SPM1DG Arrived on site for the unit will not drain. Tested the unit and found the pump will just make a humming noise. Replaced the pump and tested the unit. Unit works properly and no water connections to the unit.
Steve C.
WASHER MAYTAG NTW4516FW2 Arrived on site for the unit is making a humming noise. Tested the unit and found the drain pump is making the noise. Removed the drain pump and it’s defective due to sand. Replaced the pump and calibrated the unit. Unit works properly and unit is not connected to water connections.
Brandon C.
DISHWASHER WHIRLPOOL GU1200XTLQ1 "Arrived on site for customer complaint of smell, found control was faulty, ordering control. ; ordrng 1 WP8564543 (cntrl-elec)"
Diego G.
DISHWASHER WHIRLPOOL WDF330PAHB1 "Arrived on site. Checked for dispenser issues. Found dispenser motor bad. Replaced dispenser assy and cycled, all functions tested ok. No leaks present. Job complete."
Diego G.
DISHWASHER WHIRLPOOL WDF330PAHB1 "Arrived on site. Checked for dispenser issues. Found dispenser motor bad. Replaced dispenser assy and cycled, all functions tested ok. No leaks present. Job complete."
Diego G.
DISHWASHER WHIRLPOOL WDF330PAHB1 "Arrived on site. Checked for dispenser issues. Found dispenser motor bad. Replaced dispenser assy and cycled, all functions tested ok. No leaks present. Job complete."
Leonardo C.
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site to test unit for not washing. Test unit and found wash motor not coming on. Motor getting power but not responding, replaced sump and motor test unit and unit test good job complete no leaks present at this time."
Brandon C.
RANGE JENN-AIR JJW9530DDP "Arrived on site for customer complaint of oven over heating, I tested oven sensor, sensor tested good, found faulty control board, ordering control. ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 WP74009719 (cntrl-elec)"
James C.
REFRIGERATOR WHIRLPOOL WRR56X18FW01 "Arrived on site and found when recovering refrigerant from system that there was still a full charge. Installed new compressor, stub and dye drier. Vacuumed system to remove contaminates and test for leaks. Found no leaks and charged system with 4.8oz 134a and tested. Unit cooling properly and has good frost pattern. Instructed customer that the unit would take 24 hours to reach proper temp. Job complete"
Al R.
WASHER WHIRLPOOL CAE2745FQ0 "Arrived to inspect washer leaking. I ran the unit through diagnostic test mode and received no error codes. After running the diagnostics on the unit I leveled and tested the unit several times and found no leaks from the tub, drain hose and water valves. The washer was off balance , so I leveled the unit I reassembled the unit and all water lines were dry at the time of service"
Arthur B.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Arrived onsite for customer complaint of light in RC section not coming on. Found door switch lever in LH side of RC section broke. Removed and replaced door switch. Tested unit. Light now comes on and off and intended. No other issues found. All water connections were dry at time of service.
Arthur B.
REFRIGERATOR WHIRLPOOL WRS321SDHZ02 Arrived onsite for customer complaint of SxS refrigerator not dispensing water and freezing items in RC section. Found water supply line frozen. Was able to steam line and clear the line of ice build up. Tested water. Water now dispenses as intended. Also found RF section set to max cool. Set all setting to recommended settings. No other issues found. All water connections were dry at time of service.
Al R.
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 Arrived to install previously ordered part. I removed the ice bin assembly access and noticed the button to free the ice bin from the unit was broken. I removed and replaced the ice bin assembly and tested the unit. The unit tested as designed.Job Complete
Wesley P.
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site and completed LP conversion successfully.
Wesley P.
RANGE KITCHENAID KSEG700ESS0 Arrived on site and found discontinued filter board blown behind unit. Called techline and spoke to sterling. Was advised that filter board must be used to complete a repair. Ordering filter board and returning with other parts. ; ordrng 1 9757047 (FILTER BOARD) and 1 PARTSRESEARCH
Al R.
DISHWASHER WHIRLPOOL DU840SWLT0 "Arrived to inspect dishwasher not filling up with water, not washing. I inspected the unit and discovered there was no float dome, the spray housing was damaged. I checked the in coming water supply to the dishwasher and discovered a damaged and leaking supply line from the residence. I informed the tenants to consult with a plumber to get the issue fixed with the water supply valve. Unit had multiple parts missing that manufacture does not make anymore.Job Complete"
Al R.
RANGE WHIRLPOOL WGE745C0FH00 Arrived to inspect LF burner sticks on. I confirmed the complaint and removed and replaced the switch. I tested the unit and unit tested as designed. On low burner did not stick on like before the replacement.JOB COMPLETE.
Al R.
WASHER WHIRLPOOL CAE2745FQ0 "Arrived to inspect washer leaking. I ran the unit through diagnostic test mode and received no error codes. After running the diagnostics on the unit I leveled and tested the unit several times and found no leaks from the tub, drain hose and water valves. The washer was off balance , so I leveled the unit I reassembled the unit and all water lines were dry at the time of service"
Arthur B.
WASHER ROPER WTW4616FW2 Arrived onsite for customer complaint of top load washer leaking from bottom and not draining properly. Found water valve housing cracked. Checked drain pump and found fins not moving. Removed and replaced drain pump and water valve. Reassembled and tested. Unit now fills and drains as intended. All water connections were dry at time of service.
Al R.
DRYER WHIRLPOOL WED8500BW0 "Arrived to inspect dryer check vent light on. I confirmed the complaint and removed the lint catch, vent hose from the back of the dryer and also from the wall. Unit had positive airflow . After venting the dryer into the room, the check vent light went off. Job complete."
Jonathan S.
WASHER WHIRLPOOL WTW5000DW2 "Arrived on site for washer not spinning water out of clothes. Performed diagnostics mode and checked fault code history. Found fault code F7-E6. Tested resistance on motor at control and found within range. Tested shifter motor resistance at control and found within range. Called tech support and spoke with Steve (SR# 7723666883). He stated to replace control. Removed control and installed new. Per automatic test cycle. All tested, no water leaks present. Customer with customer on load size and user care guide."
James C.
OVEN WHIRLPOOL WFG515S0ES1 Arrived on site and installed new burner and igniter. Tested for proper operation and found unit working properly. Job complete
James C.
DISHWASHER WHIRLPOOL ADB1400AGS1 Arrived on site and customer explained the unit was not drying properly and water is beading on door and tube. Also customer concern of the unit tipping forward when door opened. Found tipping due to the feet sliding on the tile and the side mounts are acting as a pivot point. Instructed customer that due to the granite countertops that a mounting bracket would have to be installed to mount dishwasher from the top to correct the dishwasher pivoting issue. I ran diagnostics and found no faults and all functions of unit test good. Instructed customer on best practices for best drying and that rinse aid should be used to help water run off of surfaces to assist with drying. Unit working as designed. Job complete
Arthur B.
DRYER MAYTAG MEDB835DW4 Arrived onsite for customer complaint of dryer making squealing noises when tumbling. Removed bulkhead and found drum wheels in the rear seized. Removed and replaced wheels using dryer repair kit. Reassembled and tested. Dryer now tumbles and heats as Intended. Dryer vent and lint trap was clean of lint at time of service.
Arthur B.
WASHER WHIRLPOOL WTW5000DW1 Arrived onsite to remove and replace actuator on top load washer from prior visit’s diagnosis. Removed faulty actuator and installed new replacement. Reassembled and calibrated unit. Unit calibrated successfully. No other issues found. Skyped JB to collect payment since she is not home. All water connections were dry at time of service.
Arthur B.
DRYER MAYTAG MEDX655DW1 Arrived onsite for customer complaint of dryer not heating and not collecting lint. Tested unit and found no heat. Removed bake panel and found element with no continuity. Removed and replaced element. Reassembled and tested unit. Found house venting clogged at roof causing poor drying as well. Advised customer and will have venting cleaned. No other issues found. Dryer lint clean of lint at time of service.
Kevin B.
COMPACTOR WHIRLPOOL TU950QPXS2 "Arrived on site and replaced compactor container diagnosed on previous visit, after replacement drawer is now operating properly. Job complete"
Kevin B.
WASHER WHIRLPOOL WTW7300DW1 "Arrived on site and inspected washing machine and found No water is entering washing machine on cold , found harness connection is not secure to control board and after correcting all function has returned. No water leaks from connections at time of service, job complete"
Kevin B.
REFRIGERATOR WHIRLPOOL GS6NVEXSL00 "Arrived on site and found ice dispenser motor has failed, replaced motor and it is now operating properly. no water leaks from connections at time of service, job complete"
Al R.
WASHER WHIRLPOOL CAE2745FQ0 "Arrived to inspect washer leaking. I ran the unit through diagnostic test mode and received no error codes. After running the diagnostics on the unit I leveled and tested the unit several times and found no leaks from the tub, drain hose and water valves. The washer was off balance , so I leveled the unit I reassembled the unit and all water lines were dry at the time of service"
Brandon C.
RANGE WHIRLPOOL GGE388LXS01 "Arrived on site to replace upper oven bake element, I replaced bake element and connector, unit tested good."
Kevin B.
DRYER WHIRLPOOL NED4655EW1 "Arrived on site and found harness to heating element is disconnected, after correcting also found vent to exterior has no airflow. Recommended to customer that apartment maintenance be contacted, it will need to be cleared/cleaned before dryer should be used again. Job complete"
Diego G.
OVEN WHIRLPOOL WOD51EC0AS05 "Arrived on site. Replaced latch and gasket for upper oven. Ran both ovens and clean cycle, all checked OK. Job complete"
Diego G.
OVEN WHIRLPOOL WOD51EC0AS05 "Arrived on site. Replaced latch and gasket for upper oven. Ran both ovens and clean cycle, all checked OK. Job complete"
Diego G.
OVEN WHIRLPOOL WOD51EC0AS05 "Arrived on site. Replaced latch and gasket for upper oven. Ran both ovens and clean cycle, all checked OK. Job complete"
Luis M.
REFRIGERATOR WHIRLPOOL WRF560SEYM05 "Arrived on site for no water. Found fresh food door not closed,tenant has soda case on top of unit causing door not to close,setting set to coldest setting. Water valve energized when dispensing diagnosed frozen water tank tenant will need to defrost unit 24hrs."
Al R.
WASHER WHIRLPOOL WTW8540BW "Arrived to inspect HC on display panel. Attempted to duplicate the issue, but could not get an HC. Checked service Matters and no HC exists. Service tested the unit and unit tested as designed. All water lines were dry at the time of service."
Tyler B.
DISHWASHER KITCHENAID KDTM354ESS3 Arrive d on site for broken despencer. R&R despencer and tested good. No leaks on site
Scott M.
DISHWASHER WHIRLPOOL DU810SWPU3 Arrived on site for dishwasher not draining . Found both sides of sink clogged up . Customer will need to fix sink issues . Informed Lisa she will need to get a plumber to fix draining issues with sink . No water leaks detected@ time of service . Job complete .
Scott M.
DISHWASHER WHIRLPOOL KUDC10FXSS5 "Arrived on site for DW just going into drain . Ran diagnostics got 6-6,10-1,6-1,8-2. Checke all sub component all checked normal . Found tric fuse on control board bad . . Ran diagnostics cycle no error codes and all functions are working normal . No water leaks detected .
Scott M.
DISHWASHER WHIRLPOOL WDF330PAHS2 "Arrived on site for unit not drying properly . Ran diagnostics cycle . No error codes , unit is heating up. Resident is not using rinse aid . No water leaks detected at time of service . Job complete ."
Kevin B.
WASHER MAYTAG MVWB955FW1 "Arrived on site and found customer is still experiencing water leaking from the front left corner. Techline Has been called twice before for this issue, we have previously replaced all fill cups/fill nozzles, valves and tub ring. This represents all of the water flow parts on the washer. Called tech line again and reported the issue but they do not have any further recommendations for replacement of parts that will correct the customers experience. Spoke with CS Who will discuss the situation with trade partner SR7723631643"
Kevin B.
WASHER MAYTAG MVWX655DW "Arrived on site and found error codes for Motor unable to reach target rpm, basket speed fault. I found clothing item caught and after clearing washer will spin properly. Ran a calibration cycle and all functions are operating properly. No water leaks from connections at time of service, job complete."
Brandon C.
DISHWASHER WHIRLPOOL DU1145XTPB9 "Arrived on site for customer complaint of dishwasher not coming on after power outage, found power switch to dishwasher was off, I turned the switch on, unit tested good."
Brandon C.
ICE MACHINE WHIRLPOOL KUID508ESS1 "Arrived on site for customer complaint of no ice production, found faulty condenser fan motor, I replaced motor, unit tested good."
Leonardo C.
DISHWASHER MAYTAG MDBH949AWW1 Arrived on site to test unit for door not closing. Test unit and found door hitting cabinet on right side. Removed anchors moved unit to left and door closing correctly. Secured unit back and unit test good no leaks present at this time. Job complete
Diego G.
OVEN WHIRLPOOL WOD93EC0AS05 "Arrived on site. Check for oven issues. Found ovens running hotter than usual. Verify bad sensors. Replaced upper and lower sensors and cycle, all functions tested OK. Job complete"
Diego G.
OVEN WHIRLPOOL WOD93EC0AS05 "Arrived on site. Check for oven issues. Found ovens running hotter than usual. Verify bad sensors. Replaced upper and lower sensors and cycle, all functions tested OK. Job complete"
Diego G.
OVEN WHIRLPOOL WOD93EC0AS05 "Arrived on site. Check for oven issues. Found ovens running hotter than usual. Verify bad sensors. Replaced upper and lower sensors and cycle, all functions tested OK. Job complete"
Luis M.
REFRIGERATOR KITCHENAID KFIS27CXMS3 "Arrived on site for dispenser ui issues. Found touch pad on ui unresponsive. Diagnosed unit will need ui control. Installed new ui control,powered unit on tested touchpad unit working as designed."
Luis M.
REFRIGERATOR WHIRLPOOL WRS331SDHM00 "Arrived on site for noise issue. Compressor and fans running noise from compressor and fans are normal operating sound no functional issues with compressor or fans. Adjusted compressor support brackets to prevent vibrating noise,adjusted wheel hinges."
Luis M.
REFRIGERATOR WHIRLPOOL WRT318FZDM00 "Arrived on site for refrigerant leak. Cut cap tube no refrigerant in system,replaced compressor,evaporator and installed a uv drier. Vacuumed system down unit kept vacuum recharged system to manufacture spec. Let pressures equalized unit kept pressures,powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly. Parts covered by AUTHO customer responsible for labor."
Scott M.
RANGE WHIRLPOOL WFE515S0ES1 "Arrived on site for loud noise from oven while heating . Ran diagnostics all functions are normal , no error codes . Pre heated oven to 350 and let it run awhile , then bumped it to 400. Only noise evident is normal metal expansion from liner heating up. Job complete ."
Luis M.
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Arrived on site for cooling issue. Found fresh food evaporator incased in ice. Diagnosed fresh food evaporator not defrosting. Removed cover defrosted evaporator installed harness assembly that includes fan and thermistors. Secured thermistor to suction in correct location with a zip tie,secured cover with 2 screws behind air tower and 2 in front. Replaced faulty ice door unit working as designed."
Luis M.
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Arrived on site for damaged handles found fresh food and freezer damaged. Removed both handles installed new handles unit working as designed.
Wesley P.
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site and found unit with broken latch. Replaced latch. Now unit is operating as designed.
Wesley P.
DISHWASHER WHIRLPOOL WDT710PAYM4 Arrived onsite and installed pads.
Steve C.
REFRIGERATOR KITCHENAID KRFC300ESS01 Arrived on site for the unit is leaking water. Tested the unit and found the water is leaking from the filter head. Found the valve in the filter head is defective. Replace the filter head and tested the unit. Unit works properly and all water connections were dry at the time of service.
Arthur B.
DRYER GE GTD33GASK0WW Arrived onsite for customer complaint of dryer drum not turning. Removed top and found belt came off pulley. Secured belt back on pulley. Reassembled and tested. Unit now tumbles and heats as intended. Dryer vent and lint trap was clean of lint at time of service.
James C.
REFRIGERATOR WHIRLPOOL WRX735SDHV00 Arrived on site and tested operation. Found ice maker has failed and will not jump start. Installed new ice maker and found ice maker fill valve has failed too. Installed new valve and tested operation. Unit working properly. Job complete
Robert J.
WASHER WHIRLPOOL WETLV27FW0 Arrived on job to replace motor and agitator. After replacement test operation.
Robert J.
MICROWAVE WHIRLPOOL WMH32519FS1 Arrived on job for complaints of breaker shutting off. Check and test door switches operation normal. Test 120 supply it’s good.
Diego G.
ICE MACHINE KITCHENAID KUIS18PNZW2 arrived on site. Check for pump issues. Found circulating pump locked up. Replaced circulating pump and still same issue. Called tech-support and verified no volts going to pump. They are recommending replacing pump harness to repair unit. Office to rescheduleFile#7723633294; ordrng 1 CNOTES (CNOTES ) and 1 W10460856 (harness) and 1 W10764770 (HARNESS )
Diego G.
ICE MACHINE KITCHENAID KUIS18PNZW2 arrived on site. Check for pump issues. Found circulating pump locked up. Replaced circulating pump and still same issue. Called tech-support and verified no volts going to pump. They are recommending replacing pump harness to repair unit. Office to rescheduleFile#7723633294; ordrng 1 CNOTES (CNOTES ) and 1 W10460856 (harness) and 1 W10764770 (HARNESS )
Diego G.
ICE MACHINE KITCHENAID KUIS18PNZW2 arrived on site. Check for pump issues. Found circulating pump locked up. Replaced circulating pump and still same issue. Called tech-support and verified no volts going to pump. They are recommending replacing pump harness to repair unit. Office to rescheduleFile#7723633294; ordrng 1 CNOTES (CNOTES ) and 1 W10460856 (harness) and 1 W10764770 (HARNESS )
Robert J.
WASHER WHIRLPOOL CAE2745FQ0 Arrived on job to replace wire harness. After replacement test washer operation normal.
Robert J.
DRYER MAYTAG MEDB765FW0 Arrived on job to replace striker and door. Replaced striker and inner door. Operation normal.
Luis M.
REFRIGERATOR WHIRLPOOL WRS331FDDM01 Arrived on site for no leds in fresh food or freezer diagnosed failed main led control and freezer led. Installed new led controls powered unit on unit working as designed.
Jonathan S.
OVEN WHIRLPOOL WFG530S0ES0 "Arrived on site to install previous diagnosed parts. Removed failed door gasket and installed new. Gained access to control and removed failed control and installed new. Tested voltage at socket and found failed bulb, not covered under warranty. Measured temperature on bake cycle and monitor temperature on control. Found correct. Tested cooktop burners. Called tech support and spoke with Dustin on door getting hot (SR#7723625059). He stated that door can almost get as hot as oven and stated to advise customer of door and oven vent. Advised customer on door and vent. Spoke with customer on replace light bulb. All tested good."
Jonathan S.
DRYER WHIRLPOOL WED75HEFW1 "Arrived on site for dryer making rumbling noise. Performed diagnostics and tested in normal run mode. Sound if noise was coming from back guide wheels. Replaced guide wheels, pulley and belt. Assembled unit and tested, found same results. Disassembled unit, replaced motor and blower wheel. Assembled unit and tested. Unit tested good. Moved washer about 10 inches away from wall to unplug unit. Noticed drain line was not tied in, added zip tie to drain line. All tested good."
Leonardo C.
DISHWASHER GE GSD6600G02WW "Arrived on site to test unit for leaking. Test unit and found unit not draining. Test unit and found bad drain motor, drained motor burned out due to drain motor being clogged. Will need to order new drain motor WD26X10016 this will continue happening due to food getting clogged in drain motor. Will need autho ; ordrng 1 WD26X10016 (DRAIN PUMP )"
Arthur B.
WASHER LG WM4270HWA "Arrived onsite for customer complaint of fabric softener not dispensing on front load washer. Removed top and tested unit. Upon testing, found 3 way cold valve not opening. Advised customer that valve needs replaced. Quote customer 5220FR2075L (3 Way Valve) . Removed and replaced valve. Reassembled and manual tested. Found all valves open as intended. No other issues found. All water connections were dry at time of service."
Diego G.
REFRIGERATOR JENN-AIR JFC2290REM00 "Arrived on site. Check for noise issues. Found evaporator fan motor making noise. Adjusted evaporator fan motor and cycle, all functions tested OK. No leaks present. Job complete"
Diego G.
REFRIGERATOR JENN-AIR JFC2290REM00 "Arrived on site. Check for noise issues. Found evaporator fan motor making noise. Adjusted evaporator fan motor and cycle, all functions tested OK. No leaks present. Job complete"
Diego G.
REFRIGERATOR JENN-AIR JFC2290REM00 "Arrived on site. Check for noise issues. Found evaporator fan motor making noise. Adjusted evaporator fan motor and cycle, all functions tested OK. No leaks present. Job complete"
Arthur B.
DISHWASHER KITCHENAID KUDE70FXSS5 "Arrived onsite for customer complaint of lower dishwasher rack wheels broke off. Confirmed issues. Removed old wheels and installed new assemblies. Reassembled. Lower rack now slide in and out easily. No other issues found. All water connections were dry at time of service."
Jerry C.
REFRIGERATOR KITCHENAID KRMF706ESS01 "KRMF706ESS01 Arrived to instal parts. I removed the sealed system components and then the damaged condenser. I installed the condenser dye drier and service port and then reinstalled the compressor. I vacuumed the system and after it held vacuum, charged it with the mfg prescribed amount of refrigerant. I replaced the right roller, but found the left was the correct part number, but had a right side in it. Operational test good, no leaks observed during service."
Brandon C.
REFRIGERATOR KITCHENAID KRMF606ESS01 "Arrived on site for customer complaint of unit not producing ice, I found debris in water line coming from he house causing intermittent issues with unit not making ice and unit not dispensing water. I cleared the water line and showed customer my findings."
Lou S.
WASHER WHIRLPOOL WTW5800BW0 "arrived on site to inspect washer not rinsing on any cycle. Upon further inspection, I placed the unit in diagnostics and tested and it showed error code F0E2–over suds condition. I cleared the code and continued with testing. The unit operated as designed with no error codes at the end of diagnostics. I placed the unit in manual test mode and ran it on low and high spin and the unit spun as designed. Once the tub stopped, I tested the tub by turning it by hand and it freely spun. The customer advised test she washes with hot water. I advised the customer that using too much detergent with hot water will cause the unit to not spin all of the detergent/water out of the clothing and that they needed to cut back on detergent use. I made recommendations to other use and care tips as well. No water leaks observed during service, job completed."
Wesley P.
WASHER MAYTAG MVWB855DC3 Arrived on site and found water temp faults. And long fill. Found hot water valve not opening during activation. Ordering valve to repair. ; ordrng 1 W10758828 (valve)
Lou S.
WASHER MAYTAG MVWC360AW0 "arrived on site to inspect washer spin cycle not working. Upon further inspection, the customer advised that they believe that the unit is not spinning like it should as she as to run the unit on an extra spin and drain to get the clothes to where they aren’t as wet. I placed the unit in diagnostics and tested and error code F8E5-hot and cold reversed appeared. I cleared the code and continued with testing. The unit operated as designed with no error codes at the end of testing. I placed the unit in manual test mode and tested the cold water valve and hot water was dispensed and when I tested the hot water valve, cold water dispensed. I advised the customer of my findings. I removed the hose connections from the valve and found that the spigots were crossed at the wall. I switched the connections so that the hot was connected to the hot and cold to cold. I tested the unit again and it was operating as designed. I have found nothing mechanically wrong with thi
Jonathan S.
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site for dishwasher top rack falling off of track. Inspected unit and found stopper had came off. Replaced stopper and tested rack. Performed diagnostics mode, no error codes. Spoke with customer on user care guide. All tested good, no water leaks present."
Arthur B.
COOKTOP KITCHENAID KGCK306VSS01 Arrived onsite for customer complaint of gas cooktop has orange flames when in use. Asked customer if using a humidifier and customer said yes. Advised that orange flames are just the gas collecting the inpurities in the air and is considered normal. Cooktop works as intended. No gas leaks detected at time of service.
Jonathan S.
REFRIGERATOR WHIRLPOOL WRF555SDFZ07 "Arrived on site for refrigerator RC freezing food items. Customer stated that items in deli drawers are freezing Found vent being blocked forcing air to bottom. Inspected unit and checked temperature settings. Performed diagnostics mode and tested all operations, no faults found. Removed deli drawer and inspect air tunnels and found left one was being block, looked like whirlpool blue shipping tape. Removed tape and tested. All tested good, no water leaks present."
Robert J.
DRYER GE GTD65EBSJ3WS Arrived on job for complaints of noise. Sound only after heater has been running awhile. Need rear heater assembly and bearing.; ordrng 1 WE11X21156 (HEATER ) and 1 WE3M33 (shaft & bracket ass')
Arthur B.
OVEN KITCHENAID KODT100ESS00 Arrived onsite to remove and replace light assembly on upper wall oven. Removed faulty assembly and installed new replacement. Reassembled. Tested unit. Light now comes on as intended. No other issues found.
Jonathan S.
OVEN AMANA AWO6313SFW01 Arrived on site for oven gasket frame coming off. Inspected gasket and found metal clips had came off. Removed gasket and installed new. Tested door opening and closing. Tested heating operations. Spoke with customer on user care guide. All tested good.
Jonathan S.
MICROWAVE AMANA AMV2307PFS0 Arrived on site to install previous diagnosed parts. Gained access harness and socket. Tested voltage at socket and found within range. Removed socket and found bulb had broken off in socket. Removed bulb and installed new. Wired harness in and tested unit. All tested good.
Jonathan S.
DISHWASHER GE GDF510PSJSS "Arrived on site for dishwasher, silverware tray flap not staying in place. Removed silverware tray and inspected flap. Found not in correct location on tray. Inspected part, nothing broken. Corrected flap and tested. All tested good, no water leaks present."
Jonathan S.
REFRIGERATOR WHIRLPOOL WRS315SDHB00 "Arrived on site to install previous diagnosed parts. Removed failed UI and installed new. Installed ice container. Removed broken ice container and installed new. Cycled ice maker and cycled completed and ice dropped. All tested good, no water leaks present."
Tyler B.
VENTHOOD WHIRLPOOL WVW57UC6FS1 "Arrived on site for noisy fan. Found power cord stuck in vent causing to rub on blower, removed cord and tested good"
Kevin B.
WASHER WHIRLPOOL WET4027EW1 "Arrived on site and found gearcase is leaking, replaced gear case in verified all function is normal. No water leaks from connections at time of service, job complete."
Kevin B.
DRYER WHIRLPOOL WED75HEFW1 "Arrived on site and found left-hand side of dryer cabinet has been dented in. Removed top of dryer and straightened cabinet and it is no longer making contact with the drum when spinning. Dryer is now operating properly, job complete"
Thomas L.
REFRIGERATOR WHIRLPOOL WRS315SNHB00 Arrived on site for no ice condition. Removed and replaced failed icemaker. All water connections were dry.
Lou S.
REFRIGERATOR WHIRLPOOL WRF736SDAM14 "arrived on site for refrigerator with no ice. Upon further inspection, I tested temps in the rc and fc sections. RC=40 degrees/FC=5 degrees. I placed the unit in diagnostics and tested modes 56 and got E2 so I tested mode 59 and the ice maker motor did not come on and the part did not harvest. The customer agreed to the repair and paid in full. I am ordering the ice maker, which is an Expart and the office will schedule return service. I advised the customer ad he was okay with it. No water leaks observed during service.; ordrng 1 W11294907 (ICE MAKER)"
Lou S.
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "arrived on site to inspect refrigerator not cooling. Upon further inspection, the customer advised that this unit is the second unit they’ve had as whirlpool replaced the first unit. Using my multimeter, I placed my thermal lead in the rc section ad tested temps. My reading was 50 degrees. I tested the fc section and my reading was 3 degrees. I opened the rc doors and removed the crisper tray and found a large block of ice on the Evap cover. I found gapping between the rc section cabinet and the chassis. I pulled the unit from its place ad removed the back cover and found that the drain tube was badly gapped. Using manufacturers approved silicone, I sealed the gap and put the back on and put the unit back in its place. I advised the customer that the unit would need to be defrosted and the Evap cover and evaporator motor assembly would need to be replaced. I advised the customer that the unit is out of warranty and she advised that she wasn’t payin
Paul R.
DISHWASHER KITCHENAID KDPE234GPS0 Arrived onsite for the dishwasher not starting. I found the control panel not responding at all. I found 121VAC at the JBox to the machine. I found a bad connection at the control because when I moved the connector the unit powered up. I removed the connector and tightened the spade connectors. I reconnected and ran the diagnostics cycle. There were no stored error codes and the unit completed the cycle and is working as designed. There were no water leaks at the time of service. I found the machine installed below the wood sub flooring and explained to ms that if it ever leaked it would go under the cabinets and the wood flooring causing damage before the leak was ever noticed. I advised ms to have the floor under the machine tiled and raised to the level of the wood. Call complete.
Thomas L.
ICE MACHINE KITCHENAID KUIC15NHZS0 Arrived on site for unit not shutting off. Found bin thermistor not shutting unit off even when I buried it in the ice. Will order. Customer wished to leave unit running. All water connections were dry.; ordrng 1 WPW10511923 (thermistor)
Jerry C.
WASHER WHIRLPOOL WTW8500DC4 "WTW8500DC4 Arrived to inspect noise. After a few minutes of agitation testing, the unit started to squeal loudly, according to wash plate movement. I removed and replaced the gear case and calibrated. The issue was resolved and I removed the aftermarket spacers that had been added to the leveling feet, per mfg direction. Operational test good, no leaks observed during service. The customer had to leave prior to completion."
Tyler B.
DRYER WHIRLPOOL GEW9250PW0 Arrived on site for unit changing cycles. Was replacing UI and after several attempts of butting UI to turn on found wrinkle prev button jamming causing the UI to no power up. Worked out of the case. Will need to re order another UI ; ordrng 1 WP8558753 (cntrl-elec)
Jerry C.
WASHER WHIRLPOOL WTW8500DC2 "WTW8500DC2 Arrived to instal parts. Due to prior issues and the requirement of two complete control and UI installations, I removed and installed both the control and UI. I transferred the clutch p/n W10754448 from 206659 and informed the office. I tested the unit after calibration and noted voltage at the control board connector ranging between 123.2 and 126.4 VAC. Operational test good, no leaks observed during service."
Jerry C.
COOKTOP JENN-AIR JGCP436WP02 "JGCP436WP02 Arrived to inspect ignition issue. I found the rear center would cause false ignition when set to the lowest flame height. I found it would work correctly when I verified the setting was high enough the igniter tip was within the corona of the flame. I advised the customer of my findings and they found the solution acceptable. I removed construction debris from within the burner area and tested. Operational test good, no gas leaks observed during service."
Scott M.
REFRIGERATOR WHIRLPOOL KRFF507HPS00 Arrived on site for water on freezer gasket and noisy when unit is running . Found leveling feet were not down allowing compressor to rattle . Dropped the feet and unit is quieter now . Adjusted million heater to cut out moisture building up . No water leaks detected at time of service . Job complete .
Jerry C.
REFRIGERATOR KITCHENAID KRFC704FSS00 "KRFC704FSS00 Arrived to instal part. I heat formed the replacement gasket and corrected shipping folds. I removed the failed existing gasket and installed the replacement. I verified correct sealing and tested. Operational test good, no leaks observed during service. The customer was not available to sign the receipt."
Jerry C.
DISHWASHER WHIRLPOOL KDTM354EBS3 "KDTM354EBS3 Arrived to inspect burning odor. I found debris stuck to the element at the front right of the element and removed it. Service test mode showed F8E1 and F8E2 stored in memory. The customer was using tablets within the unit and I advised them to use a liquid and a good starting point with pre-rinsing would be one tablespoon. I cleared the codes and tested. The unit operated with all functions present and I did not detect an overly concerning odor, considering the debris that had been removed from the element. Operational test good, no leaks observed during service.
Jonathan S.
DRYER WHIRLPOOL MEDB765FW0 "Arrived on site for dryer not heating. Performed temperature test on time dry and high heat with vent on, found temperature did not get above 100°. Gained access to element and fuses. Tested unit again while monitoring heating cycle. Found when fist starting heater will cycle and not come back on. Replaced high limit thermostat and thermistor and tested, same results. Called tech support and advised to replace control. Removed failed control and installed new. Tested unit and found same resistance. Tested voltage from motor and found centrifugal switch not closing to send voltage to element. Will need to replace motor and blower wheel. Returning with thermal cut-off on hand. Schedule return for Wednesday the 12th. ; ordrng 1 279973 (cutoff-tml) and 1 WPW10349492 (BLOWER WHEEL) and 1 WPW10508324 (MOTOR)"
Thomas L.
REFRIGERATOR GE GSH25JSTASS "Arrived and installed rc door parts, dispenser part, and ice bin slide. All water connections were dry."
Tyler B.
MICROWAVE WHIRLPOOL WOC54EC0AS04 Arrived on site for f6eo error. Lost communication. R&R control and failed test. Found black power wire terminal to micro control not connected in connector. Re-installed pin in connector and reconnected and tests good. Harnesses not needed
Brandon C.
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site to replace defrost heater, I replaced heater tested good."
Thomas L.
REFRIGERATOR WHIRLPOOL KUID508ESS2 "arrived on site for thin ice condition. All operations were normal but freeze cycle is cutting off premature as well as fill level is too low. When I add extra water to reservoir, unit makes a proper thickness slab. Contacted manufacturer and he recommended replacing water valve. I requested to be able to replace user interface as well and was told that was fine. DaveSR# 7723633530; ordrng 1 W10865633 (cntrl-elec) and 1 W10897719 (valve)"
Tyler B.
REFRIGERATOR WHIRLPOOL WRS325SDHB02 Arrived on site for unit not turning on failed control. R&R control and tested good
Tyler B.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Arrived on site for no water , R&R valve and reservoir and tests good no leaks on site"
Kevin B.
WASHER MAYTAG MTW5740TQ0 Arrived on site and found where the washer is set into a spin the agitator will spin but the basket doesn’t move. Will need to bring back drive block and have basket on hand to ensure repair on the next visit. No water leaks at time of service. ; ordrng 1 W10389328 (basket & bal ring) and 1 WP389140 (drive block)
Robert J.
RANGE WHIRLPOOL WFE540H0ES1 Arrived on job for complaints of broiler not working. Relay on control failed. Replaced control and test.
Al R.
MICROWAVE MAYTAG MMV6190DS1 "Arrived to inspect microwave not heating. Confirmed the complaint and removed the unit and replaced the magnetron. I tested the unit and unit did not test as designed. The 2:00 counted for 2 seconds and then stopped working. I Called tech line and spoke with Robert. File #7723633988. I informed him of my complaint, work performed and outcome. I checked the unit a directed and still got no response. Robert informed me the control board needed to be replaced. Control board malfunction. Customer to call Consumer line to see if they can authorization concession for control board
Robert J.
MICROWAVE WHIRLPOOL WMH53521HZ2 Arrived on job for complaints of not heating. Found mag shorted replaced magnetron and test still not working. Found the diod shorted and capacitor damaged from diod. Replaced diod and capacitor. Test microwave operation normal.
Kevin B.
DRYER MAYTAG MED6000XW0 "Arrived on site and found although dryer is heating there is no airflow exiting the rear. Disassembled the dryer and found the blower fan is spinning freely. The fan plastic has separated from the threaded piece that attaches to the motor. Removed all the plastic and attempted to use vice grips to hold threaded piece but it would not unscrew from the motor shaft. See pictures
Joseph C.
WASHER AMANA NTW4516FW1 "Arrived on site for “noisy operation” complaint. Inspected unit and found bent gearcase shaft. Spin basket crooked, as well. Ordering new spin basket. Office will need to set return schedule, due to being out of stock item. No leaks detected, at time of service.; ordrng 1 W10554251 (spin basket)"
Leonardo C.
DISHWASHER KITCHENAID KDTM354DSS5 Arrived on site to test unit for not power. Test unit and found panel was locked. Unlocked panel test unit and unit test good no leaks present at this time unit working as designed.
Leonardo C.
OVEN KITCHENAID KSGG700ESS1 Arrived on site to replaced panel. Replaced panel test unit by heating to 350 and unit test good job complete no leaks present at this time.
Leonardo C.
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to replaced dispenser. Replaced dispenser test unit for leaks no leaks present. Dispenser opening correctly job complete
Scott M.
DISHWASHER UNKNOWN DD24DCTX7 Arrived on site for not draining . Motor is working and can hear a very small tickle in sink . Wateris still staying in tub. Found rotor assy is making a grinding and not very smooth to turn . Ordering rotor . No water leaks detected at time of service . Please call to set up return visit .; ordrng 1 528136P (motor rotor assy 605)
Leonardo C.
DISHWASHER KITCHENAID KDTM354DSS0 "Arrived on site to test unit for panel not working making u it stop. Test unit and found bad panel, replaced panel test unit and unit test good job complete no leaks present at this time"
Scott M.
OVEN WHIRLPOOL WFG505M0BS3 Arrived on site for gasket breaking again .called tech line Sr 7723638452 . Told to replace gasket but to get it from Plainfield . Did find bottom warped which maybe diverting heat to front of oven . Ordering oven bottom . Please call to set return visit . No gas leaks detected at time of service . ; ordrng 1 W11098799 (BOTTOM)
Diego G.
WASHER WHIRLPOOL WTW8500DW0 "Arrived on site. Checked for off balance issues. Found basket loose. Repositioned basket and tighten down. calibrated unit And cycled washer, all functions tested OK. Instructed customer not to overload the washer. No leaks present. Job complete"
Diego G.
WASHER WHIRLPOOL WTW8500DW0 "Arrived on site. Checked for off balance issues. Found basket loose. Repositioned basket and tighten down. calibrated unit And cycled washer, all functions tested OK. Instructed customer not to overload the washer. No leaks present. Job complete"
Diego G.
WASHER WHIRLPOOL WTW8500DW0 "Arrived on site. Checked for off balance issues. Found basket loose. Repositioned basket and tighten down. calibrated unit And cycled washer, all functions tested OK. Instructed customer not to overload the washer. No leaks present. Job complete"
Steve C.
WASHER MAYTAG MVWX655DW1 Arrived on site for the unit is making noise still. Tested the unit and found when the unit is spinning it’s not making noise only when agitating. Found the plastic lining on the tub in the wash please are defective And is causing the grinding noise. Unit will need a new inner tub and wash plate. Office will need to reschedule a customer. All water connections were dry at the time of service.; ordrng 1 W10752719 (basket)
James C.
DISHWASHER GE GDF640HGM0BB Arrived on site and tested operation. Found dishwasher not draining water. Found knock out for disposal in place causing no drain issue. Removed knock out and unit is now draining properly and no fault codes in memory.
James C.
RANGE GE JS645SL1SS Arrived on site and tested operation. Found front left dual burner stays on high no matter which setting. Found faulty switch to be the issue. Installed new switch and tested operation. Burner tests good. Job complete.
James C.
DISHWASHER KITCHENAID KDTE104ESS1 Arrived on site and tested operation. Found drain pump just humming. Removed water and inspected pump. Found piece of glass that stopped impeller from moving and has damaged pump motor. Installed new pump and tested operation. Unit working properly. Job complete
Brandon C.
OVEN WHIRLPOOL WOS51EC7AS04 "Arrived on site for customer complaint of oven not heating, I found faulty control, I replaced control unit tested good."
Brandon C.
REFRIGERATOR WHIRLPOOL W4TXNWFWT01 "Arrived on site for customer complaint of unit not cooling properly, I found I had hooked up the terminal on the defrost timer to the wrong peg, I hooked up timer correctly, unit tested good."
Tyler B.
DISHWASHER MAYTAG MDBH950AWB "Arrived on site for panel replacement. Replaced panel thought t came with latch handle but it didn't, will need ha doe to complete ; ordrng 1 CNOTE (PART AUTHO) and 1 WPW10130695 (latch)"
Wesley P.
DRYER WHIRLPOOL WGD8000DW3 "Arrived on site and found unit door switch harness disconnected. Connected. Unit operating, unit in warranty. Advised customer on use and care. See pic for pop."
Joseph C.
RANGE WHIRLPOOL WFC310S0EB1 "Arrived on site for “burned out elements” complaint. Inspected unit and found all elements melted into wiring harness and front right and rear left switches shorted. Removed and replaced all elements, wire harness and front right and rear left switches. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
Joseph C.
MICROWAVE WHIRLPOOL WMH32519FW0 "Arrived on site for “microwave not heating” complaint. Inspected unit and found all internal components covered in grease and transformer, capacitor and diode shorted. Quoted customer for repairs and customer declined them.
Tyler B.
WASHER WHIRLPOOL WTW4950XW2 "Arrived on sote for et clothes at end of cycle. Upon inspection found unit not spinning in Norma but spines in drain and spin, will need actuator. In spin basket would run outer tub . Unit will need tub and GEARCASE due to being bent ; ordrng 1 CNOTE (PART AUTHO) and 1 W10324650 (basket) and 1 W11132267 (GEARCASE )"
Robert J.
WASHER WHIRLPOOL MVWB835DW3 Arrived on job for complaints of noise and lid damaged. Noise from pump impeller damaged.
Joseph C.
FREEZER KITCHENAID KRFF305ESS00 "Arrived on site for “freezer door gasket not sealing” complaint. Inspected unit and found large gap between door and mullion. Flipped gasket and heated door gasket to provide better seal with mullion. Unit is performing as designed. No leaks detected, at time of service."
Wesley P.
REFRIGERATOR KITCHENAID WRV986FDEM00 Arrived on site and used permagum to seat water spout where one clip had been snapped. Unit fill spout is now secure. All checks good.
Leonardo C.
TRASH COMPACTOR KITCHENAID KUCC151JBL0 Arrived on site to test unit for unit not working. Test unit and found turning knob missing. Can’t turn unit on with out it. Will need to order new knob WP9871800 rescheduled for Thursday 12/13. ; ordrng 1 WP9871800 (KNOB BLACK )
Joseph C.
RANGE WHIRLPOOL WEG750H0HZ0 "Arrived on site for “touch controls not responding” complaint. Inspected unit and found center controls not responsive. Removed and replaced console. Tested unit. Unit is performing as designed. No leaks detected, at time of service."