Local Reviews
Powered by Fluid LOCAL
Paul R.
ICE MACHINE WHIRLPOOL KUIC15PHZS0 Arrived onsite for the ice machine making to much ice. I found a failed bin thermistor only registering 3.334 ohms at 32 degrees. I replaced the bin thermistor and tested the machine. The unit is working as designed. Call complete.
Paul R.
DISHWASHER KITCHENAID KDTM404ESS1 Arrived onsite for the dishwasher that’s leaking water from underneath. I found the diverter leaking on the sump and motor assembly. I replaced the sump and motor. I tested the unit and it is working as designed. There were no other water leaks present at the time of service. Call complete.
Leonardo C.
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to test unit for unit still over heating. Test unit and found unit going over 45 degrees from set temp. Replaced sensor test unit and unit test good. Advised customer to check unit with food job complete.
Scott M.
DRYER WHIRLPOOL MEDB835DW4 Arrived on site replaced thermistor . Checked dryer all fuctioning as designed . Job complete .
Scott M.
WASHER WHIRLPOOL WTW4816FW2 Arrived on site found control is defective . Ordering control .also recomend to have plumber look at cold water supply . No water leaks detected at time of service . Please call to set return visit . Tech line closed at time of visit .; ordrng 1 W11170319 (CONTROL)
Joseph C.
REFRIGERATOR WHIRLPOOL WRT318FMDM02 "Arrived on site for “leaks water, when icemaker is on” complaint. Inspected unit and found icemaker fill tube not inserted all of the way into icemaker valve. Inserted fill tube into fill valve properly. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
Luis M.
REFRIGERATOR KITCHENAID KRFF302ESS01 Arrived on site for loud noise found damper making loud noise diagnosed unit will need damper assembly. Unit out of warranty called partner team AUTHO KJM6DJMAPL1Installed new damper powered unit on unit working as designed. ; ordrng 1 CNOTE (AUTHO KJM6DJMAPL1)
Kevin B.
DRYER FRIGIDAIRE FFLE3900UW "Arrived on site and found after dryer runs for a few minutes and then shuts off, dryer has an air flow error code. Spoke with Frigidaire tech line to report an issue 82498795. Exhaust exit on apartment building is 20 feet off the ground and not accessible. Apartment maintenance cannot confirm that vent is clear, but will need before parts are replaced if issue persists"
Lou S.
REFRIGERATOR KITCHENAID KRFC704FPS00 "arrived on site to inspect refrigerator water dispenser not operating. Upon further inspection, I found that the water dispenser was working ad dispensing properly. The customer provided a video of the dispenser not working. From a previous experience of the same issue with the same model numbered unit, I removed and replaced the water line with an apex line and a pressure regulator. I tested the water dispenser and it operated as designed. Also, I found that the dispenser shield is broken and will need to be replaced. I am ordering the shield and scheduled return service for 04/05/19. No water leaks observed during service.; ordrng 1 W11227946 (SHIELD)"
Robert J.
RANGE JENN-AIR JDRP548WP03 "Arrived on job for complaints of left burners not working. Upon inspection found blockage in oriface. Adjusted gas flow,ran test and all functions working properly."
Diego G.
REFRIGERATOR KITCHENAID KRFC704FBS01 "Arrived on site.Replace cover assembly for refrigerator compartment. Ran diagnostic test and tested fan, all functions tested OK. Instructed customer to allow 24 to 48 hours for unit to make ice and to cool down. No leaks present. Job complete"
Diego G.
REFRIGERATOR KITCHENAID KRFC704FBS01 "Arrived on site.Replace cover assembly for refrigerator compartment. Ran diagnostic test and tested fan, all functions tested OK. Instructed customer to allow 24 to 48 hours for unit to make ice and to cool down. No leaks present. Job complete"
Diego G.
REFRIGERATOR KITCHENAID KRFC704FBS01 "Arrived on site.Replace cover assembly for refrigerator compartment. Ran diagnostic test and tested fan, all functions tested OK. Instructed customer to allow 24 to 48 hours for unit to make ice and to cool down. No leaks present. Job complete"
Clif L.
WASHER WHIRLPOOL MVWB865GW0 Arrived on site to diagnose a washer that is not responding to controls. Tested unit and found consul shorted out. Replaced consul and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Clif L.
WASHER KENMORE 110.2985299 Arrived on site to diagnose A washer that will not spin. Tested unit found failed lid switch assembly. Replaced lid switch and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Andy B.
DRYER GE GTD45EASJWS "Arrived on site for dryer not heating. Tested and inspected unit and found failed thermostat and temperature selector. Removed and replaced thermostat. Could not locate part number for temperature selector. Talked to SR ordering parts research, office to schedule return trip.; ordrng 1 SEENOTE (PART RESEARCH ) and 1 SEENOTE (OFFICE TO SCHEDULE )"
Andy B.
WASHER AMANA NTW4516FW2 Arrived on site to install previously diagnosed part. Removed failed part and replaced with new. Tested unit and found unit not cycling properly. Called tech line and spoke with Rick (SR # 7724513606) Made aware of issues and found unit not getting proper voltage. Tested unit on different outlet and all operations are normal. Spoke with customer on voltage issues as well as use and care and practice for best performance. No water leaks present at time of service.
Scott M.
WASHER WHIRLPOOL WTW5000DW1 Arrived on site for water in tub .ran diagnostics and found drain pump had failed .replaced drain pump .ran diagnostics . All checked normal unit is now draining properly . Nonwater leaks detected at time of service . Job complete .
Lou S.
OVEN WHIRLPOOL WOD77EC0HS01 "arrived on site to inspect oven error codes. Upon further inspection, I placed the unit in diagnostics and checked the error history and found error codes F6E0, F6E4 & F8E0. I cleared the codes and tested operations. The unit began to operate, but after approximately 30 seconds, the unit stopped and showed error code F8E0. I advised the customer that due to the F6E4 and F6E0 error codes, I will order a UI console ad replace it along with the main control ad possibly the blower fan. I advised that the office will need to schedule return service. ; ordrng 1 W11351648 (CONSOLE)"
Clif L.
OVEN JENN-AIR JJW9527DDS Arrived on site to diagnose an oven that is not heating. Tested unit and found control board unresponsive and stating feature not available. Hard reset unit at breaker and tested unit. Found all is functioning properly at this time. No charges to homeowner today as heating functions were not checked on previous visit.
James C.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site and found 2 of the replaced doors have began to show rust colored spots. Called tech line and spoke to Jk #7724514051. Recommended ordering and using W10282479 cleaner to clean the stainless to clear the discoloring under service pointer W10657156. Installed new door, chute and mullion and found to be good. I will need to return with the cleaner to clean discolored doors; ordrng 1 CNOTE (AUTHO) and 1 W10282479 (cleaner)"
Steve C.
REFRIGERATOR KITCHENAID KRMF706EBS0 Five on site for the units will not dispense ice. Test of the units and found the auger motor will turn. Also found the left door insulation caved in and his warped. Also found rust buildup at the bottom of the left door drain hole. Also found the icebox fan is weak. The unit will need a new left door black stainless W10815694 and a new ice box fan W10846539 . Customer is going to call KitchenAid to get a concession for parts and labor. Collected the service fee only and the customer will contact the office to reschedule.
Tyler B.
WASHER WHIRLPOOL MVWB765FW2 "Arrived on site unit not completely starting a cycle, ran unit and found vales closing forcefully. Ran diag and found f3 e2 error for valves, replaced valves and tested good, no leaks on site"
Paul R.
REFRIGERATOR WHIRLPOOL KFCS22EVMS8 Arrived onsite for the refrigerator leaking water into the ice tray. I found the icemaker mold leaking. I replaced the icemaker and tested it. The unit is working as designed. Call complete.
Paul R.
REFRIGERATOR WHIRLPOOL KRFF507ESS01 Arrived onsite for the refrigerator frosting up in the rear of the RC. I found the coils iced up in the drain pan and up the left side. I found a sheet of ice in the bottom of the RC. I removed the ice and defrosted the coil. I pulled the unit out and removed the drain line. I found a red grape in the drain tube restricting the tube and causing the water to back up in defrost and freeze. I removed the red grape. The unit is working as designed. The customer refuses to pay the labor because she said she couldn’t have gotten a grape in the tube. There were no water leaks present at the time of service. Call complete.
Kevin B.
RANGE JENN-AIR JGRP430WP02 "Arrived on site and found latch home position keeps door locked, replaced latch and door will now open and close properly. Job complete"
Kevin B.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site for clumping ice and rust colored water dripping from bottom of dispenser door. Spoke with techline 7724518458 and the recommended replacing ice chute plate, will also order bin and motor to ensure repair on the next visit. No water leaks detected at time of service, job complete ; ordrng 1 W10215646 (motor,dispenser) and 1 W10347093 (ice-contnr) and 1 W10347114 (shaft) and 1 W10710619 (plate)"
Andy B.
WASHER WHIRLPOOL WTW8540BW1 Arrived on site washer leaking water. Tested and inspected unit and found Recirculating pump not fully attached and water leaking between tub and tub ring. Removed and reseated tub ring and tighten pump in place. Tested unit and all operations are normal. No water leaks present at time of service.
Steve C.
OVEN GE ZDP48L6RH5SS Live on site for the unit fan is extremely loud. Tested the units and found the blower fan is rattling. The unit will need a new blower fan. Office will need to contact GE for the blower fan. Office will need to reschedule the customer. ; ordrng 1 WB27X10812 (blower motor)
Diego G.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site. Check for leaking issues. Found drain clogged in refrigerator compartment. Found debris blocking drain. Removed debris and unclogged drain, all functions tested OK. No leaks present. Job complete"
Diego G.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site. Check for leaking issues. Found drain clogged in refrigerator compartment. Found debris blocking drain. Removed debris and unclogged drain, all functions tested OK. No leaks present. Job complete"
Diego G.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site. Check for leaking issues. Found drain clogged in refrigerator compartment. Found debris blocking drain. Removed debris and unclogged drain, all functions tested OK. No leaks present. Job complete"
Thomas L.
WASHER GE GFW450SSM1WW Arrived on site for Noisey operation. Found noise was coming from two places. The left front shock was not properly secured so I secured the left front shock. The rest of the noise is coming from the pedestal. Customer to report noisy pedestal. Operations were all normal and water connections were all dry
Arthur B.
REFRIGERATOR WHIRLPOOL WRF954CIHV00 "Arrived onsite to install LH RC door from prior tech’s diagnosis. Upon arrival, found no cool issue on both RC/RF sections. Found compressor not coming on. Called Whirlpool Techline Andrew SR#7724517438 and advise to run test 38-100 to turn compressor on. Compressor not coming on. Advised to replaced compressor and Orion Board. Advised customer of what needs to be done. R/S for 4/10. All water connections were dry at time of service.; ordrng 1 CNOTE (3 HR JOB) and 1 TJ90SF8404 (PROC"
Robert J.
DISHWASHER WHIRLPOOL WDT720PADW2 "Arrived on job for complaints of not washing. Found water not going through spray arm,confirmed 120 volts to motor. Replaced pump and motor,ran test cycle and all functions working properly."
Tyler B.
REFRIGERATOR WHIRLPOOL WRS325SDHZ "Arrived on site for unit ice maker getting stuck in off position. Tested and found arm sticking, replaced ice maker and. Tested good no leaks on site"
Steve C.
REFRIGERATOR GE PWE23KGDEBB Arrived on site to replace the ff fan motor due to noise rattling. Replaced the motor wr60x29099 and tested the unit. Unit works properly and all water connections were dry at the time of service.
Joseph C.
DISHWASHER WHIRLPOOL WDF330PAHS1 "Arrived on site for “unit not cleaning dishes” complaint. Inspected unit and found inlet valve faulty. Removed and replaced inlet valve. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
Diego G.
WASHER WHIRLPOOL WETLV27HW0 arrived on site. Check for no Spin issues. Found error code for bad latch. Will need latch assembly to repair unit. Rescheduled for 4/3/19. ; ordrng 1 W11176112 (LATCH )
Diego G.
WASHER WHIRLPOOL WETLV27HW0 arrived on site. Check for no Spin issues. Found error code for bad latch. Will need latch assembly to repair unit. Rescheduled for 4/3/19. ; ordrng 1 W11176112 (LATCH )
Diego G.
WASHER WHIRLPOOL WETLV27HW0 arrived on site. Check for no Spin issues. Found error code for bad latch. Will need latch assembly to repair unit. Rescheduled for 4/3/19. ; ordrng 1 W11176112 (LATCH )
Paul R.
OVEN WHIRLPOOL WOS51EC0AS04 Arrived onsite for the oven that is completely dead. I found the control panel thermal fuse blown. I replaced the fuse and tested the unit. The unit is working as designed. I found the door gasket clean but flattened out causing an air leak at the top of the door. I showed the customer how to reshape the gasket and advised doing this periodically. Call complete.
Robert J.
DRYER WHIRLPOOL MED8200FC2 Arrived on job for complaints of lose and water leaking from door. Called tech line SR-7724516418 said the mist sprays straight at door and we cannot alter path of which it sprays. For noise will need tensioner bracket to stop noise.; ordrng 1 W10837240 (bracket)
Joseph C.
DISHWASHER WHIRLPOOL WDF330PAHB2 "Arrived on site for “dispenser door broken off” complaint. Inspected unit and found dispenser door broken off. Removed and replaced dispenser. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
Andy B.
REFRIGERATOR WHIRLPOOL WRT318FZDW05 Arrived on site for refrigerator not cooling. Tested and inspected unit and found unit not going into defrost. Found failed control and thermistors. Defrosted unit. Removed failed parts and replaced with new. Tested and all operations are normal. No water leaks present at time of service.
Scott M.
MICROWAVE WHIRLPOOL WMH32519HZ3 Arrived on site found mag has failed also will need control . Ordering control .please call to set return visit . ; ordrng 1 W11342846 (CONTROL )
Thomas L.
REFRIGERATOR KITCHENAID KSC24C8EYY02 Arrived on site for no cool condition. Found and repaired leak at filter dryer. Unit is in warehouse and not hooked up to water. Customer will need to allow ample time for unit to reach proper cooling temperature.
James C.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived on site and found evaporator frozen over and unit not cooling properly. Cleared ice from evaporator and found thermistor has failed and evaporator motor making a loud vibration noise while running. Installed new evaporator fan motor and thermistor. Instructed customer that the unit will take up to 24 hours to reach proper temp. Job complete
Joseph C.
REFRIGERATOR WHIRLPOOL MFF2558VEM10 "Arrived on site for “not making ice” complaint. Inspected unit and found unit to be continuously cycling. Was receiving water, when manually requested. Ordering new icemaker. Return for repairs on 04/03. No leaks detected, at time of service.; ordrng 1 D7824706Q (ice maker)"
Steve C.
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived on site for the unit is leaking water. Tested the unit and found the water leak is coming from the sump and motor near the diverter. Unit caused damaged to the cabinets and base boards. Took pictures of the damaged cabinets and damaged part. Replaced the sump and motor and tested the unit. Unit works properly and all water connections were dry at the time of service. Also left the damaged part with the customer.
Joseph C.
DRYER AMANA NED4655EW1 Arrived on site for “no power” complaint. Inspected unit and found high limit fuse and thermal fuse blown. Removed and replaced thermal fuse and high limit thermostat. Unit tests good. Instructed customer to clean venting every six months to prevent possible fire hazards and for better performance and economy.
Arthur B.
REFRIGERATOR KITCHENAID KSC24C8EYY02 Arrived onsite for customer complaint of SxS Dual evaporator refrigerator not cooling both section. Ram diagnostics and found compressor barely moving Freon to section. Could feel some cold air thru cooper lines but not enough to cool section. Confirmed 3 way valve switching as well. Unit will need new compressor. Compressor is covered by 120 month part warranty. Customer responsible for labor. R/S for Wednesday 12p-5p. No water connected to unit.; ordrng 1 876765 (mtg kit) and 1 TJ90SF8404 (PROCESS STUB) and 1 W10309988 (compressor) and 1 WPW10143759 (DYE DRIER)
Luis M.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived on site for faulty heater in freezer door. Removed failed door installed new freezer door checked door seal good checked water dispenser good
Tyler B.
REFRIGERATOR WHIRLPOOL WRX735SDBM04 "Arrived on site for rusted doors , took pics of rusted spots on deli and freezer door, replaced and tested good, also found bin on RF door missing, unit will need to complete. ; ordrng 1 CNOTE (OFFICE RS) and 1 WPW10212139 (bin-cntlvr)"
Lou S.
RANGE WHIRLPOOL WOS51EC0HS00 arrived on site to install previously diagnosed and ordered part. I removed and replaced the UI console and tested the unit. It operated as designed. Job completed.
Wesley P.
WASHER WHIRLPOOL WFW6620HC0 Arrived on site and repaired cosmetic issue with washer with slight adjustment and cleaning. Unit is properly set up.
Kevin B.
OVEN KITCHENAID KODE500ESS04 "arrived on site and replaced dented upper oven door, job complete"
Tyler B.
DISHWASHER KITCHENAID KDTM384ESS3 "Arrived on site for unit flashing start and washing early in cycle, found vent blower to be the issue, unplugged fan and ran through cycle, will need to return with vent blower, no leaks on site ; ordrng 1 W11228135 (VENT BLOWER )"
Thomas L.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site for no production. Tested unit and found freezer at 20°. Fresh food section was at 42°. All components were running. Found partial frost pattern in freezer evaporator. The top section was frosted enough that it was on the evaporator cover as well. Will order compressor and freezer evaporator. Office will reschedule service with customer.; ordrng 1 3HOURSEALEDSYSTEM and 1 SF8404 (VALVE) and 1 W10832994 (compressor) and 1 WPW10143759 (dryer) and 1 WPW10608485 (evaporator)
Andy B.
VENTHOOD WHIRLPOOL GXW7336DXS2 Arrived on site to install previously diagnosed part. Removed part from box and removed protective wrap and found small dent on new part. Will have to reorder. Schedule return for Wednesday 4/3/19; ordrng 1 WPW10350864 (CHIMNEY )
Thomas L.
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site for no ice production. Customer is informing me the icemaker was like oh maybe one time every 24 hours. Found that the freezer temperature was 17°. All of the needed components are running properly except the compressor. It was running it very high speed and it was running very loud. Will order and replace compressor.; ordrng 1 2HOURSEALEDSYSTEM and 1 SF8404 (VALVE) and 1 W10832994 (compressor) and 1 WPW10143759 (dryer)
Scott M.
OVEN WHIRLPOOL WOS51EC0AS01 Arrived on site for buzzing . Ran diagnostics and found buzzing when cooling fan is fuctioning . Ordering control and blower . Please call to set return . ; ordrng 1 W10741603 (cntrl-elec) and 1 WPW10260254 (blower)
Andy B.
REFRIGERATOR WHIRLPOOL WRS325FDAB06 Arrived on site refrigerator lights not working. Arrived on site and inspected unit and found very dim lights in fresh food section and no light in freezer. Called tech line and spoke with JK was informed that lights are in series and one bad light could create issue. Found light in freezer to have failed. Ordering light and will return Wednesday 4/3/19 no water leaks present at time of service.; ordrng 1 WPW10515057 (FREEZER LIGHT )
Tyler B.
MICROWAVE WHIRLPOOL UMV1160CS "Arrived on site for dead unit, found fuse blown do to door switches, replaced switches and fuse and tested good"
Andy B.
REFRIGERATOR WHIRLPOOL WRS325FDAB06 Arrived on site refrigerator lights not working. Arrived on site and inspected unit and found very dim lights in fresh food section and no light in freezer. Called tech line and spoke with JK was informed that lights are in series and one bad light could create issue. Found light in freezer to have failed. Ordering light and will return Wednesday 4/3/19 no water leaks present at time of service.; ordrng 1 WPW10515057 (FREEZER LIGHT )
Diego G.
REFRIGERATOR KITCHENAID KRMF706ESS00 "Arrived on site. Checked for no cool issues. Found temperature refrigerator at 37° and 0° in freezer. Customer states freezer got up to 30° and icemaker stopped working. Unit is cooling in both compartments now but icemaker is still not working. Called tech-support and verified ice bin thermistor out of range. Will need thermistor, icemaker and ice box fan motor to repair unit. Office to resch File#7724502954 ; ordrng 1 W10646867 (THERMISTOR IN ICEBIN COMPARTMENT ) and 1 W10764668 (ICEMAKER ) and 1 W10833801 (ICE BOX FAN MOTOR )"
Diego G.
REFRIGERATOR KITCHENAID KRMF706ESS00 "Arrived on site. Checked for no cool issues. Found temperature refrigerator at 37° and 0° in freezer. Customer states freezer got up to 30° and icemaker stopped working. Unit is cooling in both compartments now but icemaker is still not working. Called tech-support and verified ice bin thermistor out of range. Will need thermistor, icemaker and ice box fan motor to repair unit. Office to resch File#7724502954 ; ordrng 1 W10646867 (THERMISTOR IN ICEBIN COMPARTMENT ) and 1 W10764668 (ICEMAKER ) and 1 W10833801 (ICE BOX FAN MOTOR )"
Diego G.
REFRIGERATOR KITCHENAID KRMF706ESS00 "Arrived on site. Checked for no cool issues. Found temperature refrigerator at 37° and 0° in freezer. Customer states freezer got up to 30° and icemaker stopped working. Unit is cooling in both compartments now but icemaker is still not working. Called tech-support and verified ice bin thermistor out of range. Will need thermistor, icemaker and ice box fan motor to repair unit. Office to resch File#7724502954 ; ordrng 1 W10646867 (THERMISTOR IN ICEBIN COMPARTMENT ) and 1 W10764668 (ICEMAKER ) and 1 W10833801 (ICE BOX FAN MOTOR )"
Robert J.
DRYER WHIRLPOOL WED4900XW0 Arrived on job for complaints of no heat. Upon inspection found element open. Replaced element ran test cycle and all operation functioning properly.
Kevin B.
REFRIGERATOR GE CWE23SP3MBD1 "Arrived on site and inspected refrigerator and found doors were not leveled by the installation team. Also found right fresh food door has an inch long scratch on the outside corner closest to the gasket. A new door will be needed to correct finish, inspected water tube in the back that arrived kinked and it is not leaking. No water leaks from connections at time of service.; ordrng 1 WR14X10377 (gasket ff dgy) and 1 WR78X30550 (RH DOOR)"
Leonardo C.
DISHWASHER MAYTAG MDB4949SHZ0 Arrived on site to test unit for touchpad coming on when they touch it. Test unit and unit working as designed. Advised customer that this unit is a touch pad not a push panel. Panel will come on when you just touch it. Advised customer to use the panel lock job complete.
Lou S.
DISHWASHER KITCHENAID KDTE104ESS1 "arrived on site to inspect dishwasher noises. The customer advised that while the unit was washing, they could hear a clicking or clanking noise. The customer found a rack wheel in the tub. I placed the unit in diagnostics and tested with error code F8E2 showing. I cleared the code and continued with testing. The unit operated as designed with no error codes at the end. I found that all four lower rack wheels will need to be replaced as they are all falling off. I am ordering four (4) lower rack wheels and a drain pump. Scheduled return service for 04/08/19 per customer request/availability. No water leaks observed during service.; ordrng 4 WPW10195417 (wheel)s and 1 WPW10348269 (drain pump)"
Lou S.
REFRIGERATOR WHIRLPOOL WRS312SNHM00 "arrived on site to inspect refrigerator temps. Upon further inspection, I found that the RC=50 and FC=25. I found frost built up on the Evap cover. Remedy the cover and found frost built up all over the evaporator. Placed unit in defrost mode and the heater came on as began defrosting. I am ordering the UI control and will return with the bimetal and thermistor. No water leaks observed during service. Office to schedule return service.; ordrng 1 W11188039 (CNTRL-ELEC)"
Paul R.
MICROWAVE KITCHENAID KMHC319ESS4 "Arrived onsite for the microwave that is completely dead and not functioning. I found everything on the microwave working except not heating. The high voltage system is not turning on. Need to order the HV system parts and return to drop the unit. Ordering C-NOTES, W11197766 INTERLOCK, W11230995 MAGNETRON, W10591803 THRMST-FIX, W10561770 CAPACTR-MG, & W11256462 DIODE.; ordrng 1 C-NOTES (OFFICE WILL NEED TO SCHEDULE THE RETURN VISIT. ) and 1 W10561770 (CAPACTR-MG) and 1 W10591803 (THRMST-FIX) and 1 W11197766 (INTERLOCK) and 1 W11230995 (MAGNETRON) and 1 W11256462 (DIODE)"
Diego G.
DRYER MAYTAG MEDB765FW0 "arrived on site. Check for no operation issues. Found start button on overlay not reacting at times. Replaced overlay and main control, all functions tested OK. No leaks present. Job complete"
Diego G.
DRYER MAYTAG MEDB765FW0 "arrived on site. Check for no operation issues. Found start button on overlay not reacting at times. Replaced overlay and main control, all functions tested OK. No leaks present. Job complete"
Diego G.
DRYER MAYTAG MEDB765FW0 "arrived on site. Check for no operation issues. Found start button on overlay not reacting at times. Replaced overlay and main control, all functions tested OK. No leaks present. Job complete"
Kevin B.
REFRIGERATOR JENN-AIR JFFCC72EFS00 "Arrived on site and found ordered door UI is not correct, spoke with DW and we will order every part on door to have it assembled before arriving in customers home. Bins and connections will be attached and handle transplanted should be the only parts transferred. No water leaks detected at time of service; ordrng 1 W10696713 (gasket) and 1 W10757499 (bracket) and 1 W10757499 (bracket) and 1 W10792144 (shield) and 1 W10882291 (gasket) and 1 W10917313 (gasket-dor) and 1 W11048097 (ICE DOOR) and 1 W11086558 (panel-ui) and 1 W11087492 (switch) and 1 W11099342 (cntrl-elec) and 1 WPW10298244 (handle)"
James C.
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site and tested operation. I found both upper and lower oven do not heat. Tested voltage and found L1 has 120v and L2 has 50v. Instructed customer that the electrical will need to be corrected by electrician. Job complete
Wesley P.
REFRIGERATOR KITCHENAID KRFF305EBS Arrived on site and found icemaker not cycling. Replaced icemaker and tested. All checks good. Unit is now operating as designed.
Clif L.
REFRIGERATOR KITCHENAID KSC24C8EYY02 Arrived on site to diagnose a refrigerator that is leaking. Found fresh food evaporator drain tube clogged causing drain water to back up an overflow from evaporator drain pan. Cleared clog and tested unit. Found all is functioning properly at this time. No leaks were found after service was performed
Leonardo C.
DISHWASHER KITCHENAID KDTE304DSS0 "Arrived on site to test unit for heating element turning off. Test unit and unit giving F3E1 owi sensor opened. Unit also giving F7e! No heat, found owi sensor turning heat off. Will need to replace owi sensor . Rescheduled for 4/10 per customer request and will need morning appointment if possible. ; ordrng 1 WPW10705575 (SENSOR )"
Tyler B.
WASHER WHIRLPOOL WFW88HEAC0 "Arrived on sote for unit fillin when not in use. Found valves failed, while removing valves found dispenser fitting cracked and would need replaced to complete repair will need valves on return. No leaks on sote shut off water supply's ; ordrng 1 CNOTE (PART AUTH) and 1 CNOTEOFFICERS and 1 W10575334 (dispenser)"
Steve C.
WASHER MAYTAG MVWC360AW0 "Arrived on site for the unit is not working properly. Customer advised the unit is extremely noisy and clothes are coming out wet after the cycle. Tested the unit in diagnostics and received error codes F0e3 high temp water, f0e5 off balance , and f7e7 motor unable to reach rpm. Found the bearings on the gearcase are extremely loud. Also found the units for the need a gear case, new actuator, valve per the tech sheet and a capacitor. Also found the suspension rods are weak. Office will need to get authorization and reschedule the customer.; ordrng 1 CNOTE (AUTHO) and 1 W11158831 (CAPACITOR )"
Thomas L.
COOKTOP WHIRLPOOL W5CE3024XB00 Arrived on site for unit having problems with the right front burner switch. Open unit to find that The right front burner switch shows premature signs of failure. Replaced right front burner switch and tested. Burners now operate properly.
Luis M.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for unit not freezing. Removed evaporator cover found weak frost pattern,found oil on fresh food evaporator weld joint. Unit will need compressor and evaporator. Job will need 2HRS for repairs; ordrng 1 2HRSFORREPAIRS (2HRS FOR REPAIRS ) and 1 TJ90SF8404 (ACCESS VALVE) and 1 W10832994 (COMPRESSOR) and 1 W11116006 (EVAPORATOR )"
Wesley P.
DRYER WHIRLPOOL MEDB835DW4 Arrived onnsite for not drying and found unit vent to be crushed behind dryer. Advised that vent must be kept free and clear for drying to take place. All checks good. Unit is now operating as designed.
Clif L.
DISHWASHER WHIRLPOOL KUDS30IXBL8 Arrived on site to diagnose a dishwasher if it is leaking. Tested unit and found door gasket worn out and sprayer clogged. Cleaned blower sprayer and replaced door gasket. Tested unit and found all is functioning properly at this time. No leaks were found after services were performed
Leonardo C.
DISHWASHER JENN-AIR JDB8700AWP3 Arrived on site to test unit for upper rack tracks broken. Replaced tracks test unit and unit test good job complete no leaks present at this time.
Joseph C.
REFRIGERATOR WHIRLPOOL WRS325SDHZ0 "Arrived on site for “still making noise” complaint. Inspected unit and adjusted rollers and shimmed panel from condenser line. Unit is performing as designed. No leaks detected, at time of service."
Paul R.
REFRIGERATOR WHIRLPOOL JS48SEDUDW15 Arrived onsite to replace the previous diagnosed parts. I removed the gasket from the door and when I opened the box for the new gasket I found it twisted badly on both sides and the plastic out of shape. I also found one corner partially torn and another corner with the magnetic strip coming out. I heated the gasket and got it installed good enough to keep the customer from loosing product but will need to order another gasket and RS the call. Ordering c-notes & WP2266901 GASKET-FIP.; ordrng 1 C-NOTES (THE OFFICE WILL NEED TO RS THE RETURN VISIT.) and 1 WP2266901 (GASKET-FIP)
Al R.
DISHWASHER GE GDT635HMJES Arrived to inspect dishwasher leaving dishes with film.Removed and replaced the turbidity sensor.Reassembled unit and unit tested as designed.All water lines were dry at the time of service.CUSTOMER SATISFIED JOB COMPLETE
Diego G.
REFRIGERATOR WHIRLPOOL GSS30C6EYY03 Arrived on site. Check for no ice issues. Found temperature in our freezer at 0° and 37 and refrigerator compartment. Found fill tube not mounted correctly allowing it to freeze over. Re-positioned filled tube and thought out line. Cycled icemaker all functions tested OK. No leaks present. Job complete
Diego G.
REFRIGERATOR WHIRLPOOL GSS30C6EYY03 Arrived on site. Check for no ice issues. Found temperature in our freezer at 0° and 37 and refrigerator compartment. Found fill tube not mounted correctly allowing it to freeze over. Re-positioned filled tube and thought out line. Cycled icemaker all functions tested OK. No leaks present. Job complete
Diego G.
REFRIGERATOR WHIRLPOOL GSS30C6EYY03 Arrived on site. Check for no ice issues. Found temperature in our freezer at 0° and 37 and refrigerator compartment. Found fill tube not mounted correctly allowing it to freeze over. Re-positioned filled tube and thought out line. Cycled icemaker all functions tested OK. No leaks present. Job complete
Joseph C.
WASHER WHIRLPOOL WTW4915EW2 "Arrived on site for “out of balance loads/grinding sounds” complaint. Per my previous diagnosis, removed and replaced cam, actuator and suspensions. Calibrated unit. Unit is performing as designed. No leaks detected, at time of service."
Joseph C.
WASHER GE GTW680BSJ6WS "Arrived on site for “unit not responding” complaint. Inspected unit and found start button not able to be depressed. Reset ui, behind console and lid would not latch. Removed and replaced lid switch. Unit is performing as designed. No leaks detected, at time of service."
Wesley P.
WASHER WHIRLPOOL WET4027HW0 Arrived on site and found unit operating properly. Found drain running due to to much soap. Reset unit and calibrated. All checks good. Unit is now operating as designed.
Al R.
DRYER WHIRLPOOL WED4815EW1 Arrived to install previously ordered part. JOB COMPLETE
Robert J.
REFRIGERATOR WHIRLPOOL WRV986FDEM00 "Arrived on job for complaints of loud noise. Found evaporator fan cover was covered in ice causing noise and not cooling. Also found UI board for deli drawer causing issues with lights. Instructed customer on thawing process. ; ordrng 1 W11087438 (motor-evap) and 1 WPW10677119 (cntrl-elec)"
Steve C.
REFRIGERATOR KENMORE 596.755224 Arrived on site for the unit is not cooling in the fresh food section. Tested the units and found the freezer is freezing properly and found the Evaporator cover is frosted over. Defrosted the freezer evaporator with a steamer and found continuity on the heater. Found the unit will not go into defrost due to the thermostat bimetal is defective.Replace the thermostat bimetal and tested the unit. Unit works properly and no water connections to the unit.
James C.
OVEN MAYTAG MER8800FZ1 Arrived on site and tested operation. I found not operation from bake and broil elements. Tested voltage and found the double line break relay on the control has failed. Installed new control and tested operation. Unit working properly. Job complete
Clif L.
REFRIGERATOR WHIRLPOOL WRF560SEHZ "Arrived on site to repair capillary tube for refrigerator. Repaired capillary tube, installed filter drier, and service port. Tested unit and found all is working properly at this time. No leaks were found at time of service."
Paul R.
DISHWASHER KITCHENAID KUDU03FTPA0 Arrived onsite to replace the previous diagnosed parts. I replaced the missing thermal fuse clip and replaced the broken vent. I installed the customers rebuilt controls and tested the machine.
Paul R.
REFRIGERATOR KITCHENAID KSSC48QTS03 Arrived onsite to replace the previous diagnosed parts. I replaced the motor and the niagra control again at the same time as advised by techline. I tested the auger motor and it wouldn’t run. I did voltage checks at the control and had the same results as the previous visit. Ordering c-notes.; ordrng 1 C-NOTES (CS NEEDS TO CALL PR ABOUT THIS CALL.)
Luis M.
FREEZER MAYTAG MZF34X16DW04 "Arrived on site for cooling issue. Customer powered unit on 24hrs before visit. Unit freezing correctly removed evaporator cover good frost pattern across evaporator per customer when unit shut off nothing was running. Replaced evaporator and wall thermistor powered unit on compressor and fans powered on unit working as designed.; used 1 WPW10383615 (THERMISTOR), and 1 WPW10384183 (THERMISTOR) from stock"
Andy B.
REFRIGERATOR WHIRLPOOL WRF989SDAE Arrived on site refrigerator not making ice. Tested and inspected unit and found failed ice maker. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Lou S.
WASHER WHIRLPOOL WTW8500DC5 "arrived on site to inspect washer making noises. Upon further inspection, placed the unit in diagnostics and tested wit h no error codes showing. Customer advised test the unit walk approximately one foot from its original place and is making a loud metal noise. The unit operated as designed with no abnormal noises. I checked the components underneath the unit ad all were good. I found that the tub was leaning to the right side so I lowered the feet on the left side and leveled the unit. Retested in manual test mode on high spin and the unit began to squeak. I adjusted the unit by setting further back on the floor and the unit stopped squeaking and operated as designed. I found that the floor is not level and advised the customer that should the unit make the noises again, the unit would need to be shifted according to the level on the floor. No water leaks observed during service, job completed."
Leonardo C.
OVEN WHIRLPOOL WFG515S0ES1 Arrived on site to replace board and sensor and burner caps. Replaced all parts test unit and nit temp at 356 when set at 350 job complete top burners igniting correctly.
Joseph C.
REFRIGERATOR WHIRLPOOL WSF26C2EXB01 "Arrived on site for low ice production” complaint. Spoke with Robert, at techline. Made suggestion to drop temps a few degrees(was at 8 degrees). Lowered freezer temps by 3 degrees. Unit seems to be performing as designed. No leaks detected, at time of service."
Kevin B.
REFRIGERATOR KITCHENAID KRMF706ESS00 "Part did not arrive, will need to reschedule when part does arrive.; saved tckt"
Lou S.
REFRIGERATOR KITCHENAID KRMF706EBS01 "3/29/19 16:20: LS rspndd 3/29 FRI, Arrived on site and replaced evap drain pan with SK. No water leaks after repair"
Lou S.
DISHWASHER WHIRLPOOL WDT710PAHZ1 "arrived on site to inspect dishwasher not drying. Upon further inspection, I placed the unit in diagnostics and it showed no error codes. I continued with testing and the unit operated as designed. When the element came on at the end of testing, I placed my multimeter on the black wire at the junction box and my amp draw reading was 7-9amps. I found that the customer is not using rinse aid. I advised the customer her it would be best if rinse aid was used as it assists in drying. I made recommendations for detergent and rinse aid products/use and also tips for use/care. No water leaks observed during service, job completed."
Scott M.
MICROWAVE WHIRLPOOL GT4175SPS4 "Arrived on site MW not starting . Found primary switch had failed completely as we as monitor switch starting to fail. Replaced both switches . Unit is now functioning properly .
Steve C.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 On site for the unit is not making ice. Tested the unit in diagnostics and received error code for the icemaker E2 lost position. Went to test number 57 And the icemaker was on able to find the home position. Call the whirlpool Sr#7724502228 And advise to check connections. All connections truck good. Found the icemaker is defective. Replace the icemaker and tested the unit. Unit works properly and all water connections were dry at the time of service.
Kevin B.
REFRIGERATOR GE GIE18HSHHRSS "Arrived on site and found ice buildup along the top of the evaporator, sent pictures to DW. Evaporator and compressor will need to be replaced. Parts cost of these two items exceeds the cost of the refrigerator without involving labor for a sealed system repair. Customer will look to purchase a new refrigerator
Wesley P.
WASHER WHIRLPOOL MVWB835DW3 Arrived onsite and found unit operating as designed. Advised customer on use and care. Advised customer on balancing loads. All checks good.
Joseph C.
WASHER MAYTAG MVWB835DW4 "Arrived on site for “vibration/out of balance loads” complaint. Per previous diagnostics, removed and replaced clutch. Calibrated unit. Unit is performing as designed. No leaks detected, at time of service."
Andy B.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived on site for refrigerator kicking breaker. Inspected unit and found all operations normal. Spoke with customer and found that unit kicked breaker one time. Checked breaker panel and found unit is on AFCI breaker. Called tech line and spoke with Kathy (SR# 772450452) Made aware of issue. Was informed that it is not recommended that unit be on AFCI or GFCI breaker. Recommend standard breaker if allowed by code. Also stated that if code dictates unit be on GFCI or AFCI that GFCI would be best. Also stated possible bad breaker. Unit is operating as designed. No water leaks present at time of service.
Diego G.
DRYER WHIRLPOOL WED4815EW1 Cust not available for appointment. Reschedule with customer for 4/2/19; schdld next appmnt for 4/2 TUE !
Diego G.
DRYER WHIRLPOOL WED4815EW1 Cust not available for appointment. Reschedule with customer for 4/2/19; schdld next appmnt for 4/2 TUE !
Diego G.
DRYER WHIRLPOOL WED4815EW1 Cust not available for appointment. Reschedule with customer for 4/2/19; schdld next appmnt for 4/2 TUE !
Leonardo C.
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to test unit for display stuck in the whirlpool screen. Test unit and found display not responding. Replaced console test unit and unit test good job complete
Clif L.
REFRIGERATOR WHIRLPOOL WRF560SEHV00 Arrived on site to diagnose a refrigerator with water that is coming out of the dispenser abnormally. Tested unit and found no mechanical failures or abnormalities to water at this time. Advised homeowner unit is very new and the system has not been properly flushed out at this point. Advised homeowner to run at least 3 gallons of water through the system to flush reservoir. No other repairs are needed and no leaks were found at time of service.
Leonardo C.
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to test unit for unit leaking. Test unit and could not duplicate leak at this time. Advised customer to be careful on loading the dishwasher because it can make the spray arms get stuck and cause a leak. Job complete no leaks present at this time.
Scott M.
WARMING DRAWER WHIRLPOOL KOWT100ESS "Arrived on site ,replaced door panel and badge . Job complete"
Joseph C.
WASHER WHIRLPOOL WTW5000DW2 "Arrived on site for “lid not locking” complaint. Inspected unit and found capacitor plug hanging out. Inserted capacitor plug. Tested and calibrated unit. Unit is performing as designed. No leaks detected, at time of service."
Al R.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Arrived to inspect freezer gasket and refrigerator gaskets.Confirmed, removed and replaced the gaskets.Reassembled the unit and unit tested as designed.All water lines were dry at the time of service.CUSTOMER SATISFIED JOB COMPLETE."
Robert J.
DRYER MAYTAG MEDX655DW1 "Arrived on job for complaints of timer never stoping. Found timer motor not working causing dryer to work continuously . Replaced timer and ran test,all operation functioning properly."
Thomas L.
MICROWAVE WHIRLPOOL KEMC378KSS04 "Removed and replaced failed magnetron, diode, and capacitor. Unit will also need magnetron thermostat. Will need a second person to assist me as this is a wall oven and I’m having trouble getting it back in place.; ordrng 1 2MANJOB and 1 NEED2X’SLABORAUTHO and 1 TOMMYLEADTECH and 1 WP4375079 (thrmst-fix)"
Robert J.
REFRIGERATOR WHIRLPOOL WRS555SIHV00 "Arrived on job for complaints of ice sickles in freezer and freezing foods. Found FC door gasket damaged and not sealing properly. Attempted to correct issue with heat gun but could not correct issue. Gasket sent was wrong color. Will need FC black gasket to complete.; ordrng 1 2159082 (gasket,door fzr (blk)"
Luis M.
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 Arrived on site for loud noise. Diagnosed loud vibration noise from compressor support brackets. Adjusted support brackets from compressor to cabinet vibration noise no longer present
Al R.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived to install previously ordered part. After installing the UI the unit still did not power on. I called Whirlpool Tech line and spoke with David. After checking voltage at the control and at the door switch,. The voltage was not steady at the control. Readings went from 120, to 94, to 49 and then to 120volts. Due to this, David advised the customer isGoing to need an electrician to check this out with a load on it to figure out why the voltage is not steady. SAME SR# from Original call.Problem is not with the unit, but with the incoming voltage."
Thomas L.
MICROWAVE WHIRLPOOL WMH76719CH0 Arrived on site to replace broken vent Grill. Replaced broken vent Grill.
Tyler B.
REFRIGERATOR WHIRLPOOL WRSA71CIHZ00 "Arrived on site for diffuser replacement, replaced and tested good. No leaks on site"
Wesley P.
WASHER WHIRLPOOL WFW92HEFW0 Arrived on site and moved appliance in 10 minutes and then left home due to customer leaving and requesting appliance stay ajar. For turning water on. Will call back if cannot turn on.
Lou S.
DRYER WHIRLPOOL WED8000DW4 "arrived on site to inspect dryer noises. Upon further inspection, I turned the unit on and it began to make normal vibration noises. After a few minutes, the noises got louder. I shifted the unit on the floor and the noise stopped. I checked the back rollers ad found that the shafts had debris built up on them causing the roller to not roll smoothly and caused vibration. I removed and replaced the dryer kit including the belt and cleaned the roller shafts. Tested the unit and it operated as designed with no abnormal vibrating noises. Advised the customer of my findings/repairs. No lint observed during service, job completed."
Steve C.
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on site for the unit is not working properly. Customer advise when an opening of the door the upper rack slides out. Un able to raise the adjustment feet due to a cabinet trim above the unit. Advise customer to contact the builder to raise the adjustment feet without the trim. Unit works properly and all water connections are dry at the time of service.
Steve C.
DISHWASHER KENMORE 665.13962K015 Arrived on site for the unit is leaking water. Tested two units and found the water leak is coming from the sump and motor.
Tyler B.
WASHER WHIRLPOOL WFW9400SW00 Arrived on sote for motor replace. Replaced motor and tested good no leaks.
Robert J.
WASHER MAYTAG MVWX655DW1 Customer canceled at door.
Scott M.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Arrived on site for ice building up in freezer and now ice . Found fridge door hadn’t properly sealed on left upper corner . Ice maker has started production after customer had call-in for service . Door is sealing properly and frost build up is almost gone . Instructed customer to make sure door is closed properly . No water leaks detected at time of service . Job complete .
James C.
WASHER MAYTAG MVWB865GC0 Arrived on site and found glass separating from trim ring on lid. Installed new lid to repair and tested proper function. Unit working properly and all water connections dry at time of service. Job complete
Andy B.
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site for dishwasher leaking. Checked for error codes and found none. Tested and inspected unit and found unit leaking due to unit not being able to drain. Found unit not being able to drain due to debris stuck in check valve on drain line not allowing water to flow. Removed debris and tested unit. All operations are normal. No water leaks present at time of service.
Luis M.
REFRIGERATOR WHIRLPOOL WRF736SDAM12 Arrived on site for faulty icemaker and unit need updated control kit. Replaced icemaker and installed control kit. Powered unit on ran diagnostics on icemaker passed ran fill testpassed unit working as designed.
Joseph C.
REFRIGERATOR WHIRLPOOL WRF540CWBM01 "Arrived on site for “ice all over freezer” complaint. Inspected unit and found door warped. Removed and replaced freezer door. Unit checks good. No leaks detected, at time of service."
Luis M.
REFRIGERATOR KITCHENAID KRFF507ESS01 Arrived on site to install parts from prev diagnosis. Per tech support installed new harness assembly and evaporator cover. Secured thermistor to correct location on suction line using foil tape and a zip tie.
Scott M.
DISHWASHER WHIRLPOOL WDT730PAHZ "Arrived on site for washer leaking and water staying in tub . Found drain plug was not removed from disposal . Removed plug and ran diagnostics test . All checked out normal , no leaks and DW is now draining at time of service . Job complete ."
Scott M.
REFRIGERATOR WHIRLPOOL WRF997SDDM00 "Arrived on site for no cool unit . Freezer room temp and fresh around 48 . Ran diagnostics compressor and valve ate working . No frost pattern ..; ordrng 1 SERVICEPORT and 1 UVDRYER and 1 W10276644 (compressor) and 1 W11116006 (FRESH EVAP) and 1 WPW10608485 (evaporator)"
Clif L.
WASHER AMANA NTW4516FW3 Arrived on site to diagnose a washer that is not starting cycles. Tested unit and found faulty lid latch assembly. Replaced latch assembly and tested unit. Found all is functioning properly at this time.
Paul R.
OVEN KITCHENAID KEBS208SSS04 Arrived onsite for the upper oven not reaching set point temp. I found the bake element not working. I replaced the bake element and tested the oven. The oven is reaching set point and is working as designed. Call complete.
Al R.
DRYER AMANA NED4655EW1 "Arrived to inspect dryer not heating. Confirmed, removed and replaced the fuse and cutoff.Reassembled the unit and unit tested as designed.No lint observed at the time of service.CUSTOMER SATISFIED JOB COMPLETE."
Tyler B.
OVEN JENN-AIR JJW2427DB00 Arrived on sote for console replace. Replaced and tested all functions good.
Kevin B.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Arrived on site and inspected dishwasher and found right rail stop has come off and upper rack is not inside of track. Replaced rack and reconnected stop and made sure they cannot come off again. Dishwasher rack is now operating properly, no water leaks from connections at time of service."
Kevin B.
RANGE WHIRLPOOL WFE550S0HZ1 "Arrived on site and found cooktop surface has failed, replaced it and range is now corrected and operating properly. Job complete"
Leonardo C.
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site to replaced glass door. Replaced door test unit and unit test good. Customers complained was that the glass bracket had a gap. Advised customer gap is there to let glass vent. Job complete.
James C.
OVEN KITCHENAID KOCE500ESS06 "Arrived on site and installed new interlocks, lamp, control, control panel, and oven door latch. Tested operation and found unit working properly. Job complete"
Leonardo C.
RANGE WHIRLPOOL WFG525S0HS0 Arrived on site to test unit for unit smelling like gas. Spoke with customer and he said gas smell was coming when oven was used. Turned oven on and checked for leaks no leaks present at this time. Advised customer unit will throw some gas smell when oven ignites. Job complete
Steve C.
REFRIGERATOR KITCHENAID KRMF706EBS01 Arrived on site to replace the evap tray due to leaking water. Replace the tray and tested unit. Unit works properly and all water connections with dry at the time of service.
Steve C.
REFRIGERATOR JENN-AIR JFC2089BEM03 Arrived on site to replace the left door and freezer door due to being dented. Replace the freezer door and then replace the left door. Found the new left door is also dented. Will need to re-order the left door and reschedule the customer.; ordrng 1 13107881SQ (dor-fip ss)
Andy B.
OVEN WHIRLPOOL WOD51EC0AS05 Arrived on site for oven not heating properly. Performed temperature test at 350° watched high and low swing cycles and found unit temperature to be at an average of 354° All operations are normal. No repairs are needed at this time.
Al R.
REFRIGERATOR KITCHENAID KSF26C4XYB03 Arrived to inspect refrigerator door not closing properly. Confirmed the complaint and removed and replaced the hinge.Door now closes as designed.CUSTOMER SATISFIED JOB COMPLETE.
Tyler B.
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Arrived back on site for tube replacement, replaced tube and tested good, no leaks in site"
Thomas L.
REFRIGERATOR WHIRLPOOL WRF989SDAM01 Arrived on site for unit not cooling properly and not making ice. The temperatures are above normal causing the icemaker not to cycle. The temperatures are above normal due to a lack of refrigerant because of the leak in the evaporator and a contaminated compressor. Replaced and tested. All water connections are dry.
Robert J.
DRYER WHIRLPOOL MED6630HC0 "Arrived on job to replace panel. After taking dryer apart found panel is not damaged. Made adjustments to seating of drum. Ran test with a big load and with no load,all operation functioning properly.if noise comes back order drum."
Luis M.
FREEZER WHIRLPOOL EV188NYWS02 Arrived on site for upper portion in freezer not cooling. Removed cover found fan motor not running removed harness checked voltage good 120vac at harness diagnosed faulty fan motor removed failed fan motor installed new fan motor powered unit on fan powered on unit working as designed.
Paul R.
DRYER GE GTDX200GM1WW Arrived onsite to replace the defective timer on the dryer. I replaced the timer and tested the unit. I found the unit working as designed. Call complete.
Luis M.
REFRIGERATOR KITCHENAID KRMF706EBS01 Arrived on site for cooling issue. Per customer unit powered off no lights and loss cooling then unit powered itself back on. Diagnosed faulty main control. Called DW “S” coding part to have manufacture cover part customer responsible for labor. Installed main control powered unit on fans powered on.
Wesley P.
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site and repaired failed gasket with new gasket right door. Also replaced dispenser switch due to occasionally sticking. Advised customer on repair. All checks good.
Kevin B.
REFRIGERATOR FRIGIDAIRE FFTR2021TW Arrived on site and found frost inside of freezer and along top sill of door. Also found ice buildup on evaporator from airleak. Took pictures. Spoke with Frigidaire techline 82496294 and the recommended following service flash rf1405 to correct issue. Will order sealant and corners per service flash. After correcting refrigerator will need to be completely defrosted to remove ice. No water leaks detected at time of service. ; ordrng 4 242161201 (trim-cabinet corne)s and 1 5304469950 (sealant)
Scott M.
REFRIGERATOR WHIRLPOOL WRX735SDHW00 "Arrived on site , replaced door UI . Nothing had changed . Talked to CS . Will send tech on Monday with remaining parts I didn’t have today .; saved tckt"
Kevin B.
RANGE MAYTAG MER8700DS1 "Arrived on site and found panel is dented, disassembled range and replaced it and it is now correct. Job complete"
James C.
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site and installed new blowers and one control. Cycled power and installed second control with power supply. Cycled power and installed UI. Ran through set up and unit tests good. Installed new oven racks. Job complete
Clif L.
REFRIGERATOR WHIRLPOOL WRS315SDHM00 Arrived on site to diagnose a refrigerator that is making unusual noise. Tested unit and found diffuser door out of alignment causing odd noise from fresh food section. Re-mounted and realigned diffuser door properly and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Paul R.
ICE MACHINE WHIRLPOOL KUIS18PNZB1 Arrived onsite for the ice machine with a no ice condition making a loud noise. I found the recirculating pump running with no water in the reservoir. I found the replace filter light on and the customer was not sure how long the light had been on. I power cycled the unit and found water only dripping into the reservoir. I removed the filter and tested the unit. I found the reservoir filling but the recirculating pump not pumping. I replaced the pump and advised the customer to replace the filter. I tested the unit and it is working as designed. Call complete.
Tyler B.
DISHWASHER KITCHENAID KUDE70FXSS5 "Arrived on sote for sump replacement, replaced and tested good with no leaks on site"
Paul R.
REFRIGERATOR KITCHENAID KFIV29PCMS02 Arrived onsite for the refrigerator leaking water from the dispenser. Mr stated the unit was no longer making ice correctly. I found the evaporator cover vent holes partially iced over preventing the FC from cooling properly. I found the FC at 9 degrees and explained to the customer this would cause ice maker harvest issues. I ran a manual defrost and found the defrost circuit working. I broke the ice off of the vents and the unit is working as designed.
Wesley P.
REFRIGERATOR KITCHENAID KRFC302ESS00 Arrived on site and replaced mullion and closer. Instructed customer on best door op wing/closing practice. All checks good.
Al R.
OVEN WHIRLPOOL WOD51EC0HS00 Arrived on site spoke with customer customer advised that they canceled the call through whirlpool. No work performed
Paul R.
DISHWASHER KITCHENAID KUDE40FXSS5 Arrived onsite for the dishwasher with broken rack parts. I found the adjusters with broken wheels. I found the rails in good condition. I installed an adjuster kit and the upper rack works as designed. I also checked the lower rack wheels and they were in good condition. Call complete.
Tyler B.
RANGE FRIGIDAIRE FFGF3051TB "Arrived on sote for unit not baking , found igniter has failed , replaced igniter and Testd good no gas leaks on site"
Clif L.
DRYER MAYTAG MEDC465HW Arrived on site to diagnose a dryer that is running loudly. Tested unit and found no mechanical failures at this time. Replaced rollers and idler pulley from repair kit to ensure no misshapped or failed parts. Did not note much of a change after part replacement. No further repairs are needed at this time and unit is working as manufacturer intended.
Clif L.
REFRIGERATOR KITCHENAID KSRG25FVMS02 arrived on site to diagnose a refrigerator that is leaking and not producing ice. Tested unit and found infrared control for ice level failed and evaporator drain clogged. Unclogged and thawed drain and replaced infrared control. Tested unit found all is functioning properly at this time. No leaks were found after services were performed.
Diego G.
WASHER MAYTAG MVWB765FW1 "Arrived on site. Replaced lid, screws, and lid hinges. Tested lid, all functions tested OK. No leaks present. Job complete"
Diego G.
WASHER MAYTAG MVWB765FW1 "Arrived on site. Replaced lid, screws, and lid hinges. Tested lid, all functions tested OK. No leaks present. Job complete"
Diego G.
WASHER MAYTAG MVWB765FW1 "Arrived on site. Replaced lid, screws, and lid hinges. Tested lid, all functions tested OK. No leaks present. Job complete"
Kevin B.
REFRIGERATOR KITCHENAID KFIS29BBMS00 "Arrived on site and inspected refrigerator and found freezer door is open on the left-hand side roughly a quarter of an inch, took multiple pictures. Temperature in freezer is 37° Inspected freezer and found lower plastic bin was not properly reinstalled after sealed system repair. After correcting door It will now close completely. recommended that refrigerator be observed for the next 24 hours to ensure it is cooling properly after sealed system repair. If it isn’t sealed system will need to be re-done. No water leaks from connections at time of service."
Al R.
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Arrived to inspect refrigerator not cooling. Verified complaint and removed and replaced the control that controls the fresh food section.Reassembled unit and unit tested as designed.Customer told to limit access to unit for the next 24 hours.JOB COMPLETE.
Paul R.
OVEN JENN-AIR JJW2430DS02 "Arrived onsite for the oven to replace the previous diagnosed parts. I replaced the console, programmed it, and tested the oven. The unit is working as designed. Call complete."
Clif L.
WASHER MAYTAG MVWC415EW0 Arrived on site to diagnose a washing machine that is not completing cycles. Tested unit and found no hot water coming from wall. Advised homeowner unit needs hot and cold water to function properly as the washer uses both no matter which setting is selected. Homeowner will need to have plumbing issue corrected to complete repair. No further repairs are needed from Appliance Express at this time. No leaks were found at time of service.
Tyler B.
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Arrived on site for noisy unit, found EVAP fan running loud, removed fan and replaced and tested good, no leaks on site"
Diego G.
DRYER MAYTAG MGDB766FW0 Arrived on site. Customer stated that she found more scratches and wanted it to be replaced as well. Ordered top and cabinet. Allow 2HRS for repair. ; ordrng 1 8533643 (cabinet) and 1 ALLOW2HRS (ALLOW 2HRS ) and 1 CNOTES (CNOTES ) and 1 W11222514 (TOP)
Diego G.
DRYER MAYTAG MGDB766FW0 Arrived on site. Customer stated that she found more scratches and wanted it to be replaced as well. Ordered top and cabinet. Allow 2HRS for repair. ; ordrng 1 8533643 (cabinet) and 1 ALLOW2HRS (ALLOW 2HRS ) and 1 CNOTES (CNOTES ) and 1 W11222514 (TOP)
Diego G.
DRYER MAYTAG MGDB766FW0 Arrived on site. Customer stated that she found more scratches and wanted it to be replaced as well. Ordered top and cabinet. Allow 2HRS for repair. ; ordrng 1 8533643 (cabinet) and 1 ALLOW2HRS (ALLOW 2HRS ) and 1 CNOTES (CNOTES ) and 1 W11222514 (TOP)
Clif L.
DRYER MAYTAG MEDX655DW1 Arrived on site to diagnose a dryer that will not stop running when the door is opened. Pandora switch failed and unit causing malfunction. Replaced door switch and tested unit. Found all is functioning properly at this time.
Brandon C.
WASHER MAYTAG MVWB765FW1 "Arrived on site for customer complaint of loud noise during spin cycle, found gearcase, stator, and rotor need replacing. Ordering starts and rotor. ; ordrng 1 W10754158 (motor stator) and 1 W10754161 (motor rotor)"
Wesley P.
REFRIGERATOR AMANA ASI2575GRW01 "Arrived onsite and found unit operating as designed, removed some insulation pad that was hitting condenser fan. Checked seals and all is operating properly."
Wesley P.
REFRIGERATOR KITCHENAID KRSC503ESS Arrived on site and found fresh food temp too cold and freezing water line. Adjusted temp. All checks good. Unit is operating properly.
Clif L.
COOKTOP KITCHENAID KCED606GBL01 Arrived on site to diagnose a cooktop with a damaged glass assembly. Found discoloration on side of glass top. Had glass and insulation tape on for repair today but glass did not come with a new knob bezels. Bezels also need to be replaced at same time as glass assembly. Return date is set for 3/29/19 to complete repair.; ordrng 6 W10853046 (bezel-knob)s
James C.
OVEN WHIRLPOOL WOS72EC0HS01 Arrived on site and installed new control and console. Tested operation and found unit working properly. Job complete