"Arrived on site. Found broken plastic on ice container,called safety team replacing ice container and whirlpool will send the customer a package to return defective ice container to manufacture. Used w11347840Ref #7739396007"

"Arrived on site to test unit for not washing. Found error f4e3(wash motor). Verified motor is receiving proper voltage of 120vac. Replaced sump assembly, unit now working as designed. In initial diagnosis found error f7e1(element). After deletion of error code element is engaging. Advised customer to run hot water at faucet to purge of cold water before starting dishwasher. No leaks detected. Job complete."

"Arrived on site for washer. On arrival customer stated they couldnt get unit to lock, start cycle, and no load noises had been present. Upon further inspection I found W11457841 strike, W11700916 latch both broken. Ordering both latch and strike and will return with previously sent parts to insure reliable repair. Rescheduled customer for 07/10/24; ordrng 1 W11457841 (Strike) and 1 W11700916 (Latch)"

"On arrival verified complaint of unit not functioning. Replaced lid as previously diagnosed, ran cycle and it started and filled correctly. Job complete no leaks detected during service. Installed w11130236"

"Arrived on site for error code F8-E4. Upon arrival, inspected and test unit and confirmed error code F8-E4 open float switch. Ran unit and found is leaking from front right bottom of tub. There is a bad weld joint. Uploaded picture on SD. Need to replace tub. Ordering tub. Office to reschedule ; ordrng 1 W11409866 (Tub)"

"On arrival verified complaint of intermittent actuator. Replaced cam, actuator, belt, harness and cap per previous diagnosis. Ran calibration and ran diag cycle. Unit is now working correctly. Job complete no leaks detected during service, installed w11643701, w11239857, w11395618, w10721967, and w11481722"

On arrival verified complaint of noise and failed ice maker function. Found noise is the damper motor failing. Ran ice maker check and found e2 ran function test and ice maker slipped. Recommend damper and ice maker. Fill valve is working correctly. Ordering ice maker upper. Per customer request rescheduled for 7/19 no parts installed ; ordrng 1 W11658802 (Ice maker)

"Arrived on site. Ohmed heater no reading,checked for continuity none diagnosed a defective fuse in heater harness,replaced defrost heater assembly. Used w11626107"

"Arrived on site. Removed defective freezer door,installed new freezer door checked door seal good. Used w11604155"

"Arrived on site for a dryer. That is not turning the drum. Inspected unit and work area. The customer advised that the unit sounds like its running and it does heat, but that the dryer drum does not turn. I did confirm the customers complaint and disassembled the unit. I found the belt broken, causing the issue. I replaced the belt and tested the unit. I found the unit working and operating as designed. Call complete. 4392065."

"Arrived on site for temps above normal. Fz temp is 34 . Fresh is at room temp. Ran diagnostics,found evap fan not running . Replaced fan motor WP2315539. Getting good frost pattern . All checked normal. Job complete"

"Arrived on site to test unit for not spinning, tested unit found drain pump engaging but control unresponsive, cycled power but issue still remains, replaced control, functions returned but a constant click coming from the actuator, replaced actuator, calibrated unit and ran diagnostics, all components are now engaging properly unit is running as designed, no leaks detected job complete installed W10913953, W11498190"

"Arrived on site to test unit for water leak, customer stated that she was running a clean cycle and unit flooded the laundry room, tested unit could not replicate and leak, filled unit to the max, inspected all the drain hoses and water lines, no leaks detected, explained to customer that excessive suds during cleaning cycle get pushed out through air vents and result in leak, advised customer on the next cleaning cycle to use vinegar or bleach to minimize the amount of suds produced, at this time unit is running as designed, no leaks detected job complete"

"Arrived on site to test unit for rattling and water dripping from dispenser, tested unit found rattling noise coming from damper, and valve is weeping, ordering damper and valve rescheduled for 7/9 no parts installed ; ordrng 1 W11524655 (Inlet valve) and 1 WPW10594329 (Damper control)"

"Arrived on site to replace previously diagnosed fill tube heater and UI, replaced parts and sealed gaps with perma gum, tested ice maker, water is now filling properly, unit is running as designed, advised customer to allow 24 hours for ice production to resume, no leaks detected job complete installed W11404237, 212643, W11515313"

"Arrived on site to replace pump, latch, strike, rotor and control diagnosed on previous trip. Control failed, latch broke, strike broke, pump broke, rotor failed. Replaced strike, latch, pump rotor and control, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11700916 W11457841 W11419171 W11396717 W10915701"

"Arrived on site to inspect unit for door not closing properly and not drying clothes. Found door bent, unable to bend back ordering door and will return. Office to reschedule. ; ordrng 1 W10861224 (Door)"

Arrived on site to inspect unit for rails being broken. Found upper track broken. Replaced tracks on both sides from adjuster kit. Tested unit unit is running as intended. No leaks present at this time. Job complete. USED W10712395

"Arrived on site to inspect refrigerator with no lights operation. Upon further inspection I found that the refrigerator falls under special project coverage s84638. Replaced all LED modules. Unit is now working as designed, job completed. W11683242"

Arrived on site for dishwasher not draining . Found 3rd spray arm is collecting water and when customer pulls it out water is dumping out on dry items bellow . . Ordering all parts of 3rd rack spray assembly . No water leaks . No other issues with unit . No parts installed . Call to set return ; ordrng 1 W10892835 (Docking 3rd level) and 1 W11175556 (Manifold front) and 1 W11324430 (Manifold rear) and 1 W11175552 (Wash tube) and 1 W11324432 (Main manifold)

"Arrived on site for Condensation on Controls or Display. Upon arrival, inspected unit. Controls and drum are dryer. Did find condensation on glass door. Unit is on 2nd floor and vent runs upward to attic about 8 feet sway. Ran vent test and test showed poor for electric dryers. Inspected valve and is not weeping. Found High humidity levels is causing condensation in dryer. Ran a time dry cycle without laundry and all condensation dried up. Unit is operating as designed. No parts needed. Job complete"

Arrived onsite to test for low water production and determined customer would benefit from instruct on design and various cycle applications for better wash results. Customer experiencing. Low water on bedding especially and advised to use bulky/sheets and hi water settings. Advised using heavy cycle and heavy soil and deep water to use max water output for customized washing. All checks good. No parts used.

Arrived onsite and found unit air flow to the ice box suffocated by ice build up. Determined cause to be air gap in freezer door solidified by damaged door rales not closing properly. Ordering brackets to repair. No parts used. ; ordrng 2 W11668672 (Bracket)s

Arrived on site to diagnose oven with unresponsive controls. Customer said it was locked out and no buttons responded. I power cycled the unit and checked for errors. Found F6E4 for UI to control state status. I replaced the console and assisted the customer in setting up the whirlpool app and updating software. Verified unit working as designed. Parts used - W11296171.

"Arrived on site to diagnose washer that is not draining. Customer said the unit seems to run the drain pump at random and water remains during loads. I checked for errors and found a water hazard error present. I blew out the pressure line and found nothing in it, so I replaced the control since the issue seems like it's related to water pressure. Didn't see any oversudsing either. Tested and verified all items working as designed, and unit isn't leaving any water in drum. Parts used - W11621180."

"Arrived on site to install previously diagnosed mullion and pivot block per previous diagnosis. I installed both parts and made sure gasket were sealing. Customer explained he had issues with the ice dispensing on it's own sometimes, or filling up the chute, as well as RC temps felt a bit warm. I couldn't duplicate any ice related issues, but advised if it happens again we need to replace the ice door / dispenser control / paddle. At this time all requested repairs were complete. Parts used - W10840312, W11649966."

"On arrival verified complaint of unit tripping board. Replaced heater and control per previous diag. Ran cycle and unit heated up correctly. Shut unit down and when restarting cycle to show customer failure happened again. Motor also seemed to stutter this time, ordering motor. Previous diag with air only had motor working just fine, Resch for ; ordrng 1 W11126010 (Motor)"

New motor broken. Reordering and reschedule for 7/10; ordrng 1 W11680075 (Motor)

Arrived on site for refrigerator needing fill lines wpw10279882 & wpw10279884. On arrival installed parts. Tested unit and found no leaks. Informed customer to give unit 24 hrs to fill ice bin. Call complete

"Arrived on site for refrigerator ice maker fill line cracked and leaking. On arrival found cause of failure is valve leaking into icemaker, freezing up and breaking line. Ordering W11043013 valve, w11415785 tube and rescheduled customer for 07/10/24 to complete repairs.; ordrng 1 W11043013 (Valve)"

Arrived on site for dryer not turning on. On arrival found ACU and terminal functional but ui had a burn mark and was damaged. Replaced ui console w11583885. Tested unit and found dryer working as designed. Call complete

Arrived on site for range not heating in oven. On arrival found both oven sparkers wouldnt turn on and traced issue to dsi spark module not sending prowler to sparks. Replaced board w11162730 and tested unit. Found no leaks and oven working as designed. Call complete

"Arrived on site for washer needing timer and rebuild completion. On arrival installed wp63292, 285811, and wp8541939. Tested unit and found no leaks and washer working as designed. Call complete"

"Arrived on site for a washing machine that is not starting a cycle. Inspected unit and work area. I tested the unit and found the unit buzz but not actually spin the basket, indicating a failed capacitor. I replaced the capacitor and tested the unit. I found the unit working and operating as designed. Call complete. W11395618."

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the rollers, idler, pulley, belt, and drum. I reassembled the unit and tested it. I still found a slight noise coming from the dryer when an operation. I called whirlpool techline and spoke to Chris SR# 7739370225. He was listening to the dryer run during operation. He advised that because there are no signs of wear anywhere within the cabinet or front or rear bulkheads, and all repairs that have been done already, he would not recommend any further repairs at this time. He stated that the machine sounded like many other dryers that he has worked on in the past, and that it was within the range of sounds that can come from a dryer. He advised to make no and to tell the customer that the unit is working and operating as designed and will not affect the functionality of the unit. Call complete. W10545923 and 4392065."

"Arrived on site for a washing machine that is making a grinding noise at the end of the spin cycle. Inspected unit and work area. I tested the unit in diagnostics and confirmed a grinding noise when the basket was trying to slow down. I checked underneath the washer and found the cam stripping on itself. I checked the shifter and found the shifter was properly shifting it between agitation and spin, but found that the gear case had dropped, causing the issue. I replaced the gear case and cam and tested the unit. I found the unit working and operating as designed. Call complete. W10721967 and W11449840."

"WRT518SZFM00 Arrived to inspect cooling issue. I found the low side in 20 of vacuum and the high was just under 100psi. Inspection reveled three separate ruptures of the pre-cooler tube for the condensate pan, at the condenser. I ordered the tubing, which has now been replaced with a single piece pre-cooler/condenser assembly and we will return to install the part and complete the service. The evaporator had no signs of dye or failure. Office to contact the customer to arrange return service and no water connections to unit. Please allow two hours for full copper, sealed system service. ; ordrng 1 W11577970 (Condenser) and 1 2HoursSealedSystem (Full Copper)"

"Arrived on site to test unit for console not working properly, tested unit found UI corroded causing console to be unresponsive, replaced console and tested, unit is now running as designed, no leaks detected job complete, installed W11622500"

"Arrived on site to test unit for water reservoir freezing. Upon arrival dispenser worked properly and line was not frozen. Applied permagum (212643) to water line to mitigate freezing and replaced thermistor (WPW10384183) and control (W11546690) as precautionary. At this time unit is running as designed, no leaks detected, job complete."

"Arrived on site to inspect dishwasher not turning on. Upon further inspection, the customer advised they have trouble shot the unit as far as cycling the breaker, plugging the unit into a different outlet and plugging the disposal into the dishwasher outlet and finding the disposal works. After researching the parts breakdown and questioning in house support and talking with the customer, I found the unit junction box is located under the sink (photo) and removed the cover to find the neutral wire nut was melted. Removed the nut and found the waitress were not correctly secured/connected and shorted. I re-wired the neutral harness and checked the remaining harness to find they were the same. I re-wired the harness and tested the unit and it is operating as designed with no error codes. No water leaks observed during service, job completed. No parts installed."

"Arrived on site to install previously diagnosed and ordered part. Due to the control panel failure, I removed and replaced the panel and noticed the speaker was not properly mounted when I removed it from its packaging. I tested the unit and found the display is showing all 8s (888) while the unit is operating. I contacted techline and spoke to Kurt and advised of the previous diagnosis/complaint and my findings today with the new panel. Kurt recommended replacing the main control and panel on next visit and provided SR#7739427974. I advised the customer of my findings and am ordering the control panel and scheduled return service for 07/10/24. Unit left unplugged for safety.; ordrng 1 W11378949 (Panel)"

"Arrived on site to inspect dryer panel damage. Upon further inspection, I found a scratch on the left top corner of the control panel. I removed and replaced the panel and tested the unit and it is operating as designed. No lint observed during service, job completed. W11223753, W11378949"

"Arrived on site to inspect washer leaking water from underneath. Upon further inspection, I found a small amount of water in the grout line at the front left corner of the unit (photo). I placed the unit in diagnostics showing error codes F0E3-overload. Cleared the code and tested the unit and it operated as designed and no leaks were found. With the water on the floor at the front left corner, I tilted the unit back and inspected under the unit and found no signs of a leak on the left front corner of the cabinet or tub assembly (photos). I found dry water streaks on the right side at the front corner (photo). I placed the unit down and manually retested the valve and tested the softener cup several times and still no leaks found. I recommended the customer monitor the unit and if they find a leak again to document the size of load and how much water they find. The unit is currently operating as designed. No water leaks observed during service, job completed. No parts installed."

"Arrived on site to inspect dishwasher heating element issues and door not latching. Upon further inspection, I found the door would not close and the element bushings were deteriorating (photo). I verified the unit was covered under warranty by the manufacturer for the faulty element per Service Pointer W11540964 and removed and replaced the element. When I went to close the unit door to test, I found the door was hitting the upper rack due to a bowl blocking the upper spray arm manifold from locking into the manifold at the back of the unit. Moved the bowl and closed the door and tested the unit in diagnostics showing no error codes. Unit is operating as designed with no water leaks. Job completed. W11537778"

"Arrived on site to inspect washer noises. Upon further inspection, the customer thought the noise might be from a loose belt. I advised the customer that the unit does not have a belt, but has a rotor, stator and clutch. From what the customer was describing, it sounds like the drain hose is tapping against the wall or back of the unit during the spin cycle. I placed the unit in diagnostics showing error code F0E3-overload. Cleared the code and continued with testing. During spin cycle, I could hear a rattling noise that sounded like it was coming from the drain pump area and the customer advised that it was the noise theyve been hearing. I tilted the unit back and removed the drain hose thats connected to the bottom of the tub to the drain pump and found a broken drill bit inside (photo). Cleared the remaining water from the tub and drain tub and inspected the drain pump and found it was clear and in good operational standing. I re-attached the hose to the pump and secured it (photo) and retested the unit. Unit is operating as designed. No water leaks observed during service, job completed. No parts installed."

Arrived on site to inspect unit for not dispensing water. Found filter was bad and valve failed and began weeping. Ordering housing and valve and will return. Rescheduled for 7/10; ordrng 1 W11162042 (Hosing) and 1 Wpw10179146 (Valve)

Arrived on site to inspect burners for shutting off. Upon closer inspection found burners cycling on and off as designed. Informed customer burners cycle on and off to maintain proper temperature. Found all 4 burners cycling and coming back on. Job complete. NO PARTS USED

Arrived on site to replace pump diagnosed on previous trip. Replaced pump found unit has more issues. Will need to schedule 2 man due to unit being stack and in a tiny home. 2 MANOffice to reschedule. USED W11046209; ordrng 1 W11132207 (Harness) and 1 W10676317 (Hose)

Arrived on site for previous diagnostic parts. Installed the pulley cover and tested the washer to make sure it was not hitting the cover. The washer is operating as designed and no water leaks detected during service.W11573574 W11409708

Arrived on site to test unit for damaged front panel. Found damaged Panama bed replaced front panel test unit and unit test good job complete. W11461694

Arrived on site to test unit for oven had no power. Test unit and found no voltage. Checked breaker and found breaker tripped. Breaker is a GFCI turned oven on and breaker turned off. Turned breaker back on and pre heated oven to 350? job complete. No parts used.

"Arrived on site for noise complaint. Per customer when pressure is applied to right door noise will go away,adjusted front legs of unit,powered unit on compressor and fans powered on noise no longer present. No parts used."

No answer. LMNA left door hanger picture included. Office to reschedule. ; O-emld tckt

"Arrived on site to install previously diagnosed and ordered parts. Due to the upper racks stops missing/broken, I installed the stops and tested operation. Unit is operating as designed. No water leaks observed during service, job completed. WPW10082861"

"Arrived on site. Ran diagnostics fill tube frozen,failed icemaker and fill tube heater,replaced fill tube heater and icemaker,ran diagnostics icemaker passed harvest ran fill test passed. Used w11515313,w11646196"

Arrived on site to test unit for not cooling. Found control box not responding. Replaced faulty control box(W11648650). Compressor now engaging and unit is currently working as designed. Job complete.

Arrived on site to test unit for grinding noises. Found shift actuator not shifting properly causing grinding noises. Replaced shift actuator(W11481722) and splutch assembly(W10721967). Unit is now working as designed. Found no signs of gearcase failure. No leaks detected. Job complete.

Arrived on site with new tub. Removed all components off old tub. Installed new tub and transferred all components to new tub. Verified operation. No leaks. Call complete.

Arrived on site to replace panel. Found front panel damaged installed new screws and studs to put handle back on old panel. Will order new panel office to reschedule W10826179 x2 and stud W11157086; ordrng 1 W114136371 (From panel)

Arrived on site for refrigerator gasket being torn and ice clumping. Found icemaker is not breaking ice out cause it overflow. Replaced icemaker. Found gasket torn. Replaced right side refrigerator gasket. Verified operation. Call complete.

"Arrived on site for debris in the blower. Removed blower motor and inspected. Cleaned and cleared. Found the flapper above blower is getting blocked by the vent used. Vent is not big enough so flapper stays closed. Vent needs to be redone, Advised builder this will block airflow outside and needs to be corrected. Call complete."

"Arrived on site with new compressor. Recovered refrigerant, found very little. Used nitrogen to check for any leaks. None found. Put water in drain to see if precooler bubbled, it did not. Quick fit tubing connections did not bubble when soap solution was poured. No evidence of leaks found on evaporator or condenser. Replaced compressor and installed coupler and dye drier. Got 125 psi into unit. Held pressure. Vacuumed and recharged. Verified operation. Found precooler bubbling. Will need precooler, drier and pan. Left unplugged. Office will call to schedule. ; ordrng 1 W11164129 (Tray) and 1 W11678305 (Precooler) and 1 WPW10143759 (Drier)"

Arrived on site to test unit for 2nd valve form left to right damaged. Replaced manifold test unit in leaks present and burner working as designed job complete. W11320017

Arrived onsite for ice Machine not working. On inspection the unit had no water coming out during flush mode. I pulled the filter out and the water started to flow. Customers had another filter so installed their filter and the water was still flowing. The Ice Machine is operating as designed and no water leaks detected during service. No parts were installed during service.qq

Arrived onsite for icemaker not working. On inspection found that the icemaker was not plugged in from the last service. Plugged the unit in it filled with water. The ice maker is operating as designed. No parts were installed.

Arrived onsite at 11:19AM to replace the motor on the washer. I found nobody at home. I called the office and they reached out with no luck contacting the customer. The office will need to RS.; O-emld tckt

Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the triple LED module and the lights are working as designed now. I started replacing the door and found the holes in the door for the handle were punched at the bottom of the door instead of the top of the door. I took a photo and sent it to my parts thread. Ordering another W10815701 Door SS and W10839793 nameplate. Office to RS. INSTALLED W11484839 MODULE.; ordrng 1 W10815701 (Door SS) and 1 W10839793 (Nameplate)

Arrived onsite for a refrigerator not producing ice. The customer stated it makes ice but its all clumped together. I found the cubes not breaking away from the mold due to the mold being rough and this was causing the mold to overfill and cause the issue. I replaced the icemaker and tested in a harvest and fill cycle. All is working as designed. There were no water leaks present at the time of service. Call complete . INSTALLED W10873791 ICEMAKER.

Arrived onsite for unit building frost in the freezer section again. On arrival called tech line. Spoke to Steve SR7739429856 . Did find small gap in upper left corner. Filled gap and fluffed gasket as instructed by techline. Also leveled unit for better door swing. Tech said if symptoms persist call tech line back. Job complete

"Arrived on site to inspect range front left burner not working. Upon further inspection customer informed me that left front burner was taking longer than expected to ignite. I found that all burners are functioning as designed and advised the customer that this specific burner is a double burner and will require a little more time to ignite due to the design. Demonstrated to customer how to properly operate burner, job complete. No parts used"

Arrived onsite for unit having error f7e2. Confirmed error and needed motor replaced. Replaced sump and motor assembly. Tested and unit is functioning properly. No leaks present at this time. Job complete. Used W11460946

Arrived onsite for a cooktop with the center burner not igniting. After talking with the customer I found out that it will ignite but when the outer burner tries to light it will explode. I found the mounting screw loose allowing the burner head to tilt and leak air. I removed the head and removed the screw mount from the screw. I screwed in the mount to the orifice holder then remounted the burner with the screw. The burner head is now tight and does not wobble. I tested the burner with the customer and it lights correctly now. The customer stated the right front burner is also exploding now. I found the burner cap not on the burner head correctly causing the delayed ignition. I showed the customer how to install the caps correctly and explained to not get the caps swapped. All is working as designed. Call complete. NO PARTS INSTALLED.

Arrived onsite for washer not starting. On inspection found the latch not working. Installed a new latch and it worked on the first time then went back not latch. Checked there was no voltage to the latch when called for. Installed the new control board and now there is voltage to the latch when call for. The washer is operating as designed and no water leaks detected during service. W11621183 W11700916

"Arrived onsite to install door on refrigerator. I removed all the parts and reinstalled them on the new door. When removing the UI I scratched the right upper corner. When removing the paddles one of the clips broke. Ordering a ui, paddles. No water leaks detected during service. ; ordrng 1 WPW10486346 (Shield) and 1 WPW10346924 (Paddels) and 1 W11636543 (Ui) and 1 WPW10542708 (Water drip sheild)"

Arrived on site to inspect unit for sparking. Upon arrival unit was no longer wet inside. Filled cup with water and tested unit for 1 minute. No issue arose. Found issue originally was humidity within unit and home. Job complete. NO PARTS USED

Arrived onsite for washer leaking. On inspection the customer said it happens between 20 an 30 minutes into the cycle. Ran unit in diagnostics mode and no leak. I pulled the top off and the back off to look for water spots. I found water spots on the 90? tube in the back right and on the support brace on the bottom back. Turn the washer on heavy load add 3 oz of detergent and ran unit for 20 minutes and found no leak. Currently had me leave the top and he is going to load the unit up and wash clothes. He is going to video tape the leak when it happens. No parts installed during service. Office to reschedule once customer has video. ; O-emld tckt

"9375Arrived on site for thin ice. Ran normal cycle found sensor shutting off water early during fill,replaced defective recirculating pump that includes water sensor,ran diagnostics all test passed,ran normal cycle water pan filled correctly. Used w11542867"

"Arrived on site for Special Project S17304 - Heater Bushing. Upon arrival, ran diagnostics and there are no saved error codes. Replaced heater W11537778. Test unit to check for leaks. Unit is operating as designed. No leaks present at this time. Job complete"

Wrong unit. Customer needs range serviced.

Arrived onsite and found unit operating with failed sump and motor function. Tested and verified failed motor windings. Replaced the sump and motor. Unit is now operating as designed. All checks good. W11025157

"WRS588FIHB06 Arrived to install previously diagnosed and ordered parts. I found the sealed system had no refrigerant and I removed and replaced the compressor, service port and dye drier. The factory condenser to Yoder connection clearly had oil from the system on it and I cut the failed joint out and replaced with a sleeve. I vacuumed and then charged after the system held below 460 microns. The unit started cooling and I adjusted the cabinet and doors. No leaks observed during service."

"WRS571CIHZ01 Arrived to install previously diagnosed and ordered parts. I found the evaporator had a slight pinhole and I removed and replaced the evaporator, compressor, service port and dye drier. The condenser to Yoder factory connection looked suspicious and I replaced it with a sleeve. I vacuumed and the unit held below 350 microns. Charging with the MFG calculated refrigerant charge, the unit started cooling as designed. No leaks observed during service."

"Arrived on site for cold water not dispensing. Upon arrival, ran diagnostics and there are no saved error codes. Ran a Regular, Normal cycle with cold wash and unit is filling with hot water. Got back in diagnostics to run both hot and cold valves. Confirmed the supply is backwards. Spoke with Maintenance department. He said they Will correct supply issue. Unit is operating as designed. No leaks present at this time. Job complete no parts needed"

Arrived onsite and found unit operating with failed control causing excessive hi heat from out of range temp reading. Replaced the control and tested. Unit is now operating as designed. Advised customer on repair. All checks good. W11620570

"Arrived on site to install previously diagnosed parts. Replaced actuator (W11481722), cam (W10721967), and belt (W11239857). When running diagnostics drain pump started turning on and off intermittently. Inspected harness and found black wire is start to break. Installed wago clip and secured connection, tested unit, all components are properly engaging and unit is running as designed, no leaks detected, job complete."

Arrived onsite and found unit had tripped the breaker due to breaker/appliance incompatibility. Advised customer on solution of heat priming and started a broil for 30 minutes. Gave instruction for unit to be heat treated for 1 hr on bake 500 following the broil priming. Customer to follow through.

Arrived onsite and found unit operating with failed connection to back left burner. Repaired by removing cooktop and restoring connection. Unit is now operating as designed. No parts used

"Arrived on site for not operating, upon arrival, test unit and Only Partial display lights up. Was able to test unit and is heating correctly. Need to replace console. Ordering console. Office to reschedule ; ordrng 1 W11378949 (Console)"

Arrived onsite and found unit operating with failed fill valve. Replaced the valve. Unit is now operating as designed. All checks good. W11175771

Arrived onsite and found leak from ice melting due to unit having been unplugged. All other features are leak free and operating as designed. All checks good. No parts used.

"Arrived on site for makes loud noises. Upon arrival, ran diagnostics and there are no saved error codes. Ran a manual test to test components. All test passed. Ran a normal cycle and found that during the draining cycle the drain pump energized but intermittently does not pump water out causing water to remain in basket and causing shaking during spin. Need to order pump. Office to reschedule ; ordrng 1 W10876600 (Drain pump)"

Arrived onsite for bearing noise and sluggish spin and found failed gearcase and oil underneath. Washplate is seized and unable to remove with the belt method. Ordering washplate to repair. No parts used. ; ordrng 1 W10752283 (Washplate)

Arrived onsite for a washer to replace the previous diagnosed parts. I replaced the basket that fell under service pointer W11684122. I replaced the tub ring due to the damage caused from the basket. The suspension is good. I tested the machine and its working as designed. Call complete. INSTALLED W11172199 BASKET & W11550886 TUB RING.

Arrived on site to test unit for FC door making popping sounds. Customer also stated water accumulating on the floor between FC and RC doors. Found condensation spots on vertical mullion. Disconnected condenser motor and allowed Yoder loop to heat for 15mins. Documented before and after temps with Techline. Unit is being submitted for review for replacement due to a separation in loop. SR#7739431159; ordrng 1 W11679635 (Cam) and 2 WP489483 (Screw)s

"Arrived on site and replaced previously diagnosed RC gaskets(W10830055)x2, yoke(WP63052-2) and motor(W11671282). Unit now working as designed. No leaks detected. Job complete."

"Arrived on site for oven control light issue. Ran diagnostics, no error codes . Light is working when door switch is activated, also coming on when activated on control Light button. Ran elements , indicator lights are coming on and turning off . Ran oven and preheated normally. Couldnt duplicate any errors . No parts installed . Job complete"

Arrived on site for IM leaking . Found seal on ice chute missing causing ice to melt and leak down ice chute . Ordering seal . 7/9 return . No water leaks detected at time of service . No parts installed.; ordrng 1 WPW10287601 (Seal)

"Arrived on site ,replaced drain hose ,extension,and connector kit , W11244231, 285863, 285835. Ran diagnostics test wash . Unit is drain properly . No other issues found . No water leaks at any connections. Job complete"

Arrived on site for a dryer. That is not heating. Inspected unit and work area. I confirmed the customers complaint and tested all heating components. I found the thermal cut off open. I replaced the thermal cut off as a part of the high limit thermostat kit and tested the unit. I found the unit working and operating as designed. Call complete. 279816.

"Arrived on site to replace previously diagnosed part. Went to replace panel UI and found that the part that was ordered was incorrect. Console housing was ordered, need to order panel UI. Ordering correct part, no parts installed, rescheduled for 07/10.; ordrng 1 W11164011 (Panel UI)"