Arthur B.

WED75HEFW0 (Dryer) - Arrived onsite for customer complaint of dryer not heating. Removed dryer bulkhead and found element grounded on base and cutoff with no continuity. Removed and replaced cutoff and element. Reassembled. Tested unit. Unit now heats and tumbles as intended. No other issues found. Dryer vent and lint trap was clean of lint at time of service.

Arthur B.

MVWC565FW0 (Top Load a Washer) - Arrived onsite for customer complaint of washer not completing cycles and fill issues. Ran diagnostics and found error code F8E3 (Overflow Condition). Found drain hose was too long and sitting on floor. Was able to shorten drain hose and install properly to drain port of house. Calibrated unit. Unit completed successfully. Tested unit. Unit fills,agitates,drain and spins as intended. No other issues found. All water connections were dry at time of service.

Arthur B.

WTW5000DW1 (Top Load Washer) - Arrived onsite for customer compliant of top load washer not completing cycles. Ran diagnostics and found error code F2E1 (Stuck Key), F8E1 (Long Fill). Cleared error codes and ran calibration. Unit calibrated successfully. Tested water valves. Water valve check ok. Did notice customer has seal off drain. Advised to add an air hole to allow proper air ventilation. No other issues found. All water connections were dry at time of service.

Arthur B.

MVWC555DW1 (Top Load Washer) - Arrived onsite for customer complaint of top load washer not completing cycles. Tested unit and found lid latch not locking and keeps clicking. Found lid latch faulty. Removed lid latch and installed new replacement. Reassembled. Calibrated unit. Unit calibrated successfully. Unit now locks,fills,agitates,drain and spins with no issues. Charged labor TL330 $59.99 plus taxes. All water connections were dry at time of service.

Chase S.

WED5000DW2 Arrived on site to repair unit for not heating, found thermal cut off reading open, found air vent restriction, removed the lint out of unit and duct, replaced thermal cutoff, verified all operations with no isssues, notified Mrs to have the apt air duct professionally cleaned, if the same issue occurs it would not be covered under warranty, dryer and duct free of lint at the time of service.

Lou S.

arrived on site to inspect oven door glass broken. Upon further inspection, I found that t(e upper oven door inner glass had shattered and needed replacing. Using my vacuum, I cleaned up the remaining glass pieces from the door and installed the new inner door glass. Placed the door back on the unit and cleaned the glass from around the unit and the bottom oven door. Job completed.

Arthur B.

WFW8740DC0 (Front Load Washer) - Arrived onsite for customer wanting to clean out drain trap on front load washer. Charged labor FL190 $149.99. Gave customer 10% military discount. Removed front door assembly and removed drain trap. Found coins inside drain trap. Reassembled. Cleared error codes. Tested unit. Unit now washes,agitates,drain and spins as intended. All water connections were dry at time of service.

Chase S.

GTW810SPJ1MC Arrived on site repair unit for water leakage, found that a hose was not properly connected to the water valve and causing leak, reinstalled the hose and added a hose clamp to secure hose onto the valve, verified operations unit is no longer leaking.

Arthur B.

WED49STBW1 (Dryer) - Arrived onsite for customer complaint of dryer not heating properly. Removed back panel and checked element. Found element has no continuity. Removed and replaced element. Reassembled and tested. Dryer now heats and tumbles as intended. No other issues found. Dryer vent and lint trap as clean of lint at time of service.

Thomas L.

Arrived on site for no operation. Found open fuse in control panel. Replaced fuse and unit tested correctly.

Thomas L.

Arrived on site for unit that will not dispense water. At this time the water dispenser work properly. Unit will need a right fresh food section door gasket. Will check dispenser again on return visit.

Tyler B.

Chase S.

Tyler B.

Chase S.

WRX735SDBM03 Arrived on site to repair unit for no ice production. Ice production had stopped for several days. Cycled ice maker and found all functioned but motor has stalled. Replaced ice maker. It cycled and filled. All checks good. Job complete. No water leaks present.

Arthur B.

MEDB855DC4 (Dryer) - Arrived onsite for complaint of dryer not heating. Checked incoming voltage and got 240V. Removed drum and check cutoff and element. Found cutoff with no continuity but element checked ok. Removed and replaced cutoff. Reassembled and tested. Dryer now heats as intended. No other issues found. Dryer vent and lint trap was clean of lint at time of service.

Lou S.

arrived on site to inspect oven door gasket loose and door glass scratched. Upon further inspection, I found that the door gasket is hardening and falling off and needs to be replaced. Also, the inner door glass is badly scratched. I removed the door and removed and replaced the inner door glass and door gasket and put the door back in place. Job completed.

Thomas L.

Arrived on site for Noisey operations. Customer loaded clothes in unit so we could get a good weight in the unit. All operations were normal and no leaks were found. U

Tyler B.

Chase S.

WRF535SMBM00 Arrived on site to repair unit for no ice production and freezer light not coming on, found that the freezer door switches was iced up and causing the switch to malfunction, found that the ice maker module was defective fill circuit was shorted, replaced the ice maker and verified operations, cleaned out the switch and verified operations and that the freezer door is sealing properly. No water leak present at the time of service

Chase S.

WRF757SDEM00 Arrived on site to repair unit for no ice production, ran service diagnosis test for ice maker and found error code motor lost position, also the ice maker failed the harvest test cycle, will need to have ice maker replaced due to mechanical failure, replaced the ice maker and verified unit and ice maker operations with no issues. No water lea

Chase S.

Thomas L.

Arrived on site for thin ice condition. Added water manually to the reservoir above the level that the machine itself put in and the unit made thick ice. Contacted manufacturer and he suggested to put the unit in manual fill and make sure that the voltage stays constant to the water valve which it did not. Thus indicating a defective control. This is a vacation home there for customer needs the 19th for service. Andrew SR# 7722894913

Arthur B.

TFX28PBDABB (SxS Refrigerator) - Arrived onsite to install new water tubing to SxS refrigerator from prior rediagnosis. Removed dry rotted water line and installed new 5/16th tubing. Connected water supply and turned on. Tested water dispenser and found water now dispenses with no water leaks. No other issues found. All water connections were dry at time of service.

Lou S.

arrived on site to inspect noisy dryer. Upon further inspection, I turned the unit on and immediately it began to make a loud rubbing noise. I removed the top and front lower panel to inspect and when I turned the unit on again, I could hear that the noise was coming from the rear rollers area. I removed the door and drum and as I was replacing the rear rollers, I found that the right rear roller was rubbing on the axle causing the friction noise. I removed and replaced the dryer kit and tested. Unit operated as designed with no noise. No lint observed during service, job completed.

Tyler B.

Thomas L.

Arrived on site for unit leaking water. When I arrived the unit was pulled out of the cabinet approximately halfway. The Mr. requested that I not to do the repair because they were busy. He did inform me that the plumber pulled the unit out the wall to turn the water off and they found that the copper tubing behind the fridge was leaking. I informed the Mr. that that would be house related not product related. The Mr. will have his plumber replace the leaking copper pipe.

Tyler B.

Tyler B.

Kevin B.

Arrived on site and Set oven to preheat and found vent and fan are operating properly. Vents location is normal and explain to customer that high temperatures or Long cook times may result in hot air blowing from vent. This is normal operation and can’t be adjusted. Job complete.

Jonathan S.

Whirlpool washer model# WTW5000DW1. Not spinning and clothes are coming out wet.

Luis M.

Built in Subzero-replaced fresh food evaporator

Arthur B.

GSS25JFPAWW (SxS Refrigerator) - Arrived onsite to install parts to SxS refrigerator from prior tech’s diagnosis. Removed evaporator cover and defrosted evaporator. Upon defrosting evaporator, found defrost heater element is shorted out. Will need element heater assembly to complete repair. R/S for 9/11. Unit now cooling but will er to complete repair. All water connections were dry at time of service.

Robert J.

JVM3162RJ1SS Arrived on job for complaints of noise. Found the heat shield too close to transformer. Moved shield and test . Noise now normal.

James C.

Arrived on site and tested unit. Found very little water flow from dispenser and ice cubes are very small. Checked water line and found it to be pinched behind unit. Corrected supply line and tested. Unit working properly and all water connections dry at time of service. Job complete

Thomas L.

Arrived on site for both oven not heating and multiple burners not igniting. Both oven igniter’s are defective. The left front burner is defective. However all of the burner head screws are corroded and will break into burner heads. All must be removed to do the repair. So that means two igniters will need to be replaced. All five burners need to be replaced. All burn or screws will need to be replaced. This is an approximate $900 repair and the customer wants to look at new units. $90.92 each. Oven igniters $62.22 each burners $289.99 work

Arthur B.

WRX735SDBM00 (French Door Refrigerator) - Arrived onsite for customer complaint of french door refrigerator not making ice. Removed ice maker assembly and found ice maker stripper motor shorted. Removed ice maker and installed new replacement. Reassembled. Ice maker called for water immediately. No other issues found. All water connections were dry at time of service.

Luis M.

Refrigerator-replaced failed ice box fan

Thomas L.

Arrived on site or unit leaking water. The Filmin that takes the water into the icemaker has a hole in it it is spraying water out. Water is turned off.

Lou S.

arrived on site to inspect refrigerator not dispensing ice and water in the bottom of the freezer. Upon further inspection, I found that the Evap drain tube was clogged and causing the water buildup in the bottom of the freezer. I unclogged the tube and it flowed freely. Also, I found that the ice chute door was broken. I removed and replaced the ice chute door and tested and it operated as designed. No water leaks observed during service, job completed.

Thomas L.

Arrived on site for improper operation. Upper oven Would program but not run. Replaced controls and tested unit. Unit now operates correctly.

Wesley P.

KDTE254ESS2 Arrived on site and found wires shorted at power block. Corrected wiring. Unit operating as designed. All checks good. No leaks at time of service.

Tyler B.

Arthur B.

WRX735SDBM00 (French Door Refrigerator) - Arrived onsite for customer complaint of icemaker not making ice on french door refrigerator. Found icemaker stuck mid harvest. Removed icemaker and installed new updated replacement. Reassembled. Icemaker called for water immediately. No other issues found. All water connections were dry at time of service.

Thomas L.

Arrived on site for him proper temperatures. I found that the freezer 10° in the fresh food was at 46°. Upon inspecting unit I found a beautiful frost pattern on the evaporator coil. I found that the condenser coil needed vacuuming very badly. I also found that the fresh food air vent hood products in front of it totally blocking it. I suspect these two things were causing the M proper temperature conditions as both fans and the compressor were working properly. All water connections were dry.

Arthur B.

MFI2570FEZ05 (French Door Refrigerator) - Arrived onsite for customer complaint of center mullion damaged causing warm air to enter. Found bottom part of mullion hinge damaged. Removed damaged hinge and installed new replacement. Reassembled. Tested unit. Door opens and closes as intended. No other issues found. All water connections were dry at time of service.

Chase S.

MHW5500FC0 Arrived on site to repair unit for e1f9 error long drain, found unit was draining water slow, removed the pump filter and found pump clogged with debris, cleared out all the debris from pump and verified unit is draining as designed, all functions Checked good in service test, no water leak present at the time of service.

Arthur B.

CAE2745FQ0 (Top Load Washer) - Arrived onsite to install new balance ring and tub ring to top load washed from my prior visit’s diagnosis. Removed top and removed damaged parts. Installed new replacements. Reassembled and calibrate unit. Unit calibrated successfully. No other issues found. OF to charge labor TL230 $189.99 plus taxes. All water connections were dry at time of service.

Scott M.

Washer whirlpool not draining

Jonathan S.

KitchenAid dishwasher model# KUDE60FVSS0. Not heating.

Luis M.

Built in Kitchenaid-replaced failed icemaker

Thomas L.

Arrived on site for icemaker spilling in freezer. Found slow turning module causing unit to overfill and leak. Replaced ice maker and all water connections are dry.

Arthur B.

KRMF706ESS01 (5 Door French Door Dual Evaporator Refrigerator) - Arrived onsite for customer complaint of 5 door french door refrigerator not cooling intermittently and water not dispensing. Removed back control cover and found control relay clicks on and off. Removed HV control and installed new replacement. Reassembled. Unit came on and began cooling immediately. Water dispenser not works as intended. No other issues found. All water connections were dry at time of service.

Chase S.

WRX735SDHZ00 Arrived on site to repair unit for not dispensing cubed or crushed ice, replaced the motor, washer, and impeller, checked over the ice bucket as well, verified not crushed and cubed operations with no issues, no water leak present at the time of service.

Robert J.

KFIS20XVMS3 Arrived on job for complaints of not cooling. Unit was already pulled out and unplugged. Checked main control and program to code 2213. No leaks detected at time of service.

Lou S.

arrived on site to inspect refrigerator door not sealing. Upon further inspection, I found that the left rc door mullion was not engaging due to the door sitting too low. I removed the left rc door and found that the bottom hinge was slightly bent downward. I adjusted the hinge so that it sat level and placed the door back and tested and the door and mullion close properly. Using the leveling legs, I leveled the unit so that the doors close properly as before, they remained open and had to be forcefully closed. Now they close without force. No water leaks observed during service, job completed.

Wesley P.

Repaired oven by adjusting bake Ignitor for consistent recognition.

Dona W.

Arrived on site for customer complaint that they have to cycle dryer more than one time for clothing to get dry. Customer is using sensor dry and not time dry, instructed customer on drying alike clothing to where sensors will be able to evenly read clothing dampness. Also instructed customer if drying unlike clothing to use time dry. Showed customer how to clean sensors due to customer using dryer sheets. Venting is clear as air flow is good. Ducting is going over 25 feet to get to outside- this will reduce new air flow. Verified temperatures on sensor cycles and on time dry. All temps are within specification. Did increase dry time on sensor dry to 15% more time. Unit is not hooked to water but has steam cycle. All operations check good.

Thomas L.

Arrived on site for unit sparking during operation. The Mr. and the Mrs. and myself all used the cooktop and it all work perfectly. We also boil water and everything went perfectly.

Brandon C.

Arrived on site for unit making noise and not washing, found bad wash motor, I replaced wash motor, unit tested good. No leaks at time of service.

Arthur B.

WED4815EW0 (Dryer) - Arrived onsite for customer complaint of dryer not heating. Removed back panel and found no continuity on element an cutoff. Removed cutoff and element and installed new replacement. Reassembled. Tested unit. Unit now heats as intended. No other issues found. Dryer vent and lint trap was clean of lint at time of service.

Lou S.

arrived on site to inspect dishwasher not buying. Upon further inspection, I placed the unit in diagnostics and checked for error codes and error code 5/1 appeared. I cleared the code and continued with testing. At the end of testing, the unit operated as designed with no error codes. I took a cup of water and poured it on the heating element and it sizzled and steamed so I know it's operating. I recommended some cycles and ways to operate the unit in order to attempt to get the dishes dry. Customer is using appropriate detergent and rinse aid, as well. No water leaks observed during service, job completed.

Jonathan S.

Whirlpool gas range model# WFG720H0AS1. Oven not maintaining correct temperatures.

Chase S.

Kfis29pbms Arrived on site and check refrigerator for ice build up. Found ice building up on the back of the adapter behind the icemaker. Tested ice box fan through diagnostics and tested ice dispenser function. Unit will need a new adapter and will also need control kit per service pointer.

Wesley P.

Calibration and oven testing for temp problem. All checks good. Advised builder on findings.

Arthur B.

WMH32L19AS0 (OTR Microwave) - Arrived onsite to install new interlock switches to OTr microwave from prior visit’s diagnosis. Removed 3Way,NC,NO switches and installed new replacements. Reassembled. Tested unit with 1 cup of water for 2 mins. Water was boiling hot. No other issues found.

Lou S.

arrived on site to inspect oven not level. Upon further inspection, I used the customers pan and set it on the grates. I found that the grates are warped causing the pan to rock back and forth on the grate. I tested all burners and all are working properly. I am ordering a grate kit and will have it shipped directly to the customer D2C. No gas leaks observed during service.

Chase S.

WRS325FDAM02 Arrived on site to repair unit for water leak, found that the water line from water valve to ice maker was cracked, replaced the water line and added a new clamp, verified operations, no water leak present at the time of service, .

Chase S.

Brandon C.

Arrived on site for door not staying closed, I replaced the strike and catch, unit tested good.

Jonathan S.

Whirlpool refrigerator model #WRS973CIDM00. Arrived on site for refrigerator ice maker not producing

Arthur B.

WFW88HEAC0 (RC Evaporator) - Arrived onsite for customer complaint of front load washer not completing cycles. Ran diagnostics and found error code F9E1 (Long Drain). Removed front door assembly and removed drain trap. Found socks and coins inside drain trap. Removed and cleaned out drain trap. Reassembled and tested. U it now fills,agitates,drain and spins as intended. No other issues found. Charged labor FL160 $179.99 plus taxes. All water connections were dry at time of service.

Chase S.

WDT780SAEM2 Arrived on site to repair unit for not draining, found that the drain hose was clogged with debris, cleaned out the drain line and verified all operations with no issues, no water leak present at the time of service

Chase S.

KRSF505ESS01 Arrived on site. Checked refrigerator for complaint of no cool in freezer section. Customer had ice in bin melt and food soften. Upon arrival found freezer 1-2 degrees and rc 38 degrees. Ran diagnostics and both fan motors are operational. No defrosting issues on either evaporator. Thermistors test good. Exited diagnostics and freezer fan running. Changed defrost mode from adaptive defrost mode to timed. All functions check good at this time

Chase S.

WMH31017AS Arrived on site to repair unit for door not closing and light staying on, found that the upper door switch interlock spring came off the cam, reinstalled the spring on the upper interlock, verified operations with no issues.

Arthur B.

MFF2558VEW7 (French Door Refrigerator) - Arrived onsite for customer complaint of icemaker leaking. Found icemaker leaking from front of mold. Removed icemaker and installed new replacement. Reassembled. Icemaker called for water and found no leaks coming from mold. No other issues found. All water connections were dry at time of service.

Chase S.

Arrived on site to repair unit for door not closing and light staying on, found that the upper door switch interlock spring came off the cam, reinstalled the spring on the upper interlock, verified operations with no issues.

Tyler B.

Thomas L.

Arrived on site for no ice production. Not circulating water. The water circulation pump has failed. Replaced water circulation pump and unit is now working properly and all water connections are dry.

Chase S.

JDB2150AWB Arrived on site to repair unit for noisy operation, ran unit and found that the wash motor is making a loud grinding sound due to mechanical failure, will need to replace the wash motor assembly, ordering part, no water present at the time of service. Customer stated that the same repair has been performed prior. Contacted homeowner to reschedule and left a voicemail. Office will need to reschedule

Arthur B.

GTDP200EM0WW (Dryer) - Arrived onsite for customer complaint of dryer not starting and timer just spinning. Found timer mechanism is stripped. Ordering new timer assembly. Also could not find M&S on unit. R/S for Tuesday 9/11. Dryer vent and lint trap was clean of lint at time of service.

Scott M.

Jenn air 36’ gas cooktop , gas leak

Arthur B.

RT21AKXKQ02 (Top Mount Refrigerator) - Arrived onsite to install heat probe to top mount refrigerator from prior tech’s diagnosis. Cleaned out FC section and removed evaporator cover. Installed heat probe. Used steamer to clear our drain tube channel. Reassembled. No other issues found. No water connections made to unit at time of service.

Lou S.

arrived on site to inspect refrigerator lights not working. Upon further inspection, I removed the water box cover to inspect the lights wiring harness and found that they were all good. I removed and replaced the LED board in the back of the unit and found that the board was bad as the lights came on inside. No water leaks observed during service, job completed.

Jonathan S.

Amana Dishwasher model# ADB1400AGS1. Not filling with water.

Steve C.

Arrived on site for the unit will not fill with water. Removed the back panel and found the valve was not connected to the control. Secured the connection and tested the unit. Unit works properly and all water connections were dry at the time of service.

Thomas L.

Arrived on site for no cool condition. Replaced failed evaporator. Unit now operates properly. No water connected to this unit.

Arthur B.

WMH31017FS0 (OTR Microwave) - Arrived onsite for interior light of OTR microwave flickering. Removed console and found 3 way,NC,NO switches burnt. Removed and replaced upper interlock and all 3 switches. Reassembled. Tested unit. Unit’s interior light come on and off as intended. No other issues found.

Tyler B.

Chase S.

LSR8233EQ1 Model LSR8233EQ1 Arrived on site to repair unit for not draining, found the lid switch faulty mechanical failure, replaced the lid switch and verified all operations with no issues, no water leak present at the time of service

Jonathan S.

GE oven model# JVP24EK4BB. Arrived on site for oven not heating on bake mode. Performed diagnostics

Arthur B.

KDPE334GBS0 (Dishwasher) - Arrived onsite for customer complaint of lower dishwasher rack not sliding properly. Found LH side of tub is dented in causing rack issues. Tested unit. Found also sump not circulating water. Ordering sump and tub assembly to complete repair. Next available for customer is 9/14. R/S for that day. Customer will also have unit uninstalled as well. All water connections were dry at time of service.

Thomas L.

Arrived on site for no drain. Upon arrival there was a small amount of water in the rear of the basket. I turned the unit on and observed a complete rinse/spin cycle. All operations are normal with no problems and no leaks found. It is possible, since this was clear water that I saw, the water valve my periodically be seeping. This is a Full size stacked washer and dryer and I cannot access anything in the unit. The customer will let me know 24 hours from now if there is any water in the unit and she will not use the unit during that 24 hours. We will know then what to tell American home Shield.

Tyler B.

Chase S.

WFG505M0BB2 Arrived on site. Found cooktop surface with scratches on left and right hand edges and small dents on left side. Replaced cooktop surface, tested all burner functions and had customer inspect. All checks good. Job complete

Robert J.

WMH32L19AS Arrived on job for complaints of not heating. Unit not recognizing door to be closed. Replaced switches and holders per whirlpool recommended repair. After replacement test unit operation normal.

Tyler B.

Jonathan S.

Whirlpool refrigerator model# WRF555SDFZ05. Not dispensing ice

Chase S.

KDTM354DSS4 Arrived on site to repair unit for not washing, Verified all operations in service test and found that the wash motor was defective and not pumping water. Replaced the wash motor assembly and verified all operations with no issues, gave tips for soap usage with hard water, no water leaks present after repairs. Job complete

Chase S.

GU2400XTPS1 Arrived on site. Checked dishwasher for no operation. Found clean light blinking repeatedly. Inspected heater and ran diagnostics. Found heater bubbled up on back left side. Also several other areas where outer portion of heater is breaking off. Checked voltage out of control to heater and had 2.3 vac indicating shorted control as well. Console has several standoff’s that are stripped not allowing panel to properly secure and door to close. Will need the console, control and heater to repair. Left unit unplugged until repair complete. No water leaks present.

Wesley P.

Customer instruct on dryer and range oven. Advised according to questions and concerns. All checks good.

Thomas L.

Removed and replaced week inlet water valve and slow turning icemaker. Unit now fills correctly with no water leaks.

Kevin B.

Arrived on site and found the dryer is heating properly, took one picture of temperature at 140° and one picture of element on. Removed vent hose and found airflow out the rear of the dryer is good. Recommended to customer that vent to exterior of home be cleaned by a service. The last time this was done is unknown. No lint build up and dryer at time of service, job complete.

Lou S.

arrived on site to inspect refrigerator not cooling. Upon arrival, the customer advised that the unit was operating and cooling just fine, but the compressor never shuts off. The unit was located outside on the northwest side of the house under a porch. The unit was unplugged at the time of service. I plugged the unit in and waited for it to cool. The unit began to cool immediately. I inspected the condenser coil on the back of the unit and it was very clean and the condenser line was beginning to get hot. The unit was operating as designed, but due to it being outside and the outside temps getting close to or over 100 degrees, the compressor will continue to run to keep everything inside the unit cold. I found nothing wrong with this unit. I quoted the customer RF100. $99.99 for a total including tax of $108.24. The customer paid in full. No water lines connected to the unit. Job completed.

Robert J.

NTW4516FW2 Arrived on job for complaints of not starting. Found washer unplugged. Plugged in washer drain pump activate, cancel program and ran diagnostics. No code and normal operation. No leaks detected at time of service. Job complete

Jonathan S.

Whirlpool oven model # WOS51EC0HS00. Door not closing correctly.

Thomas L.

Arrived on site or no ice condition. Found that the icemaker was overfilling causing the blades to jam. Replaced ice maker and all water connections are dry.

Chase S.

GU2400XTPS1 Arrived on site. Checked dishwasher for no operation. Found clean light blinking repeatedly. Inspected heater and ran diagnostics. Found heater bubbled up on back left side. Also several other areas where outer portion of heater is breaking off. Checked voltage out of control to heater and had 2.3 vac indicating shorted control as well. Console has several standoff’s that are stripped not allowing panel to properly secure and door to close. Will need the console, control and heater to repair. Left unit unplugged until repair complete. No water leaks present.

Robert J.

RED4516FW0 Arrived on job for complaints of not starting. Found tab on door switch broken. Replaced switch and test. Operation normal.

Thomas L.

Thomas L.

Arrived on site for shelf that will not fit properly. Found3rd shelf in fresh food section was not aligning properly in shelf ladder. Corrected and shelf now fits properly.

Thomas L.

Arrived on site for noisy fan operation. Remove unit from wall and found that the fan was not the problem but the way that the previous servicer reassembled the back of the unit. The back panels were all loose and not in proper place. Corrected and the Mrs. and I now hear the unit working with a normal sound level.

Tyler B.

Arthur B.

RF368LXPB1 (Freestanding Range) - Arrived onsite for customer complaint of freestanding range COOKTOP ON light stays illuminated. Removed back panel and found RF infinite switch faulty. P&L are as follows; WP3140400 (Infinite Switch) $40.85, CO380 $159.99 plus taxes. Removed and replaced RF infinite switch and reassembled. Indicator light now off and works as intended. No other issues found.

Arthur B.

ED5NHAXNB01 (SxS Refrigerator) - Arrived onsite for customer complaint of SxS refrigerator icemaker not producing ice. Found icemaker stripper continuously rotating. P&L are as follows; 2198597 (Icemaker) $130.94, RF360 $169.99 plus taxes. Removed and replaced icemaker. Reassembled. Icemaker called for water immediately. No other issues found. All water connections were dry at time of service.

Paul R.

KitchenAid Dishwasher Model KUDS01FLSS6. Arrived onsite for the dishwasher that will not stay latched. I found the latch and strike worn from normal use. I found the unit not level and leaning forward. I leveled the unit in the cabinet. I replaced the latch and strike and tested the unit. The unit is working as designed. There were no water leaks present at the time of service. Call complete.

Thomas L.

Arrived on site or leaking water in freezer. Inspected unit and found some hard solid ice in the corners of the freezer pizza shelf. More inspection found that the top flange in the freezer section was gapped pretty bad. With food grade silicone I corrected that gap around the freezer. All water connections are dry.

James C.

Arrived on site and tested unit. Found that condensation is building on ice bin and dripping from chute. Found chute door stuck halfway open causing issue. Reset motor position and tested. Clear d ice build up from ice container and verified ice maker function. Unit working properly and all water connections dry at time of service. Job complete.

Tyler B.

Dona W.

Arrived on site for no hot water entering unit during wash cycle, found hot water valve mechanically closed not allowing for flow. Replaced valve and verified unit is now allowing for hot and cold water to enter. Ran unit through entire cycle and verified operations and no leaks found. All water connections are dry. Unit is outside in hallway on concrete.

Arthur B.

WRX988SIBB01 (French Door Refrigerator) - Arrived onsite to install new LH/RH brackets and gasket to FC door from prior tech’s diagnosis. Removed brackets and gaskets and installed new replacements. Used heat gun to shape gasket to cabinet. Door now seats well to cabinet. No other issues found. All water connections were dry at time of service.

Thomas L.

Arrived on site for no operation. Found unit totally in operable. Replaced control panel of use and rear thermal fuse unit now operates correctly.

Dona W.

Arrived on site for washer leaking during usage, found hot side valve is leaking through small crack. Will need new valve.Unit is being used in a non residential veterinarian office. Spoke to EB. Discussed with customer that they will need to contact whirlpool to cover unit as commercial. Turned water off to unit. All other water connections dry.

Robert J.

WFW9640XW00 replacement of motor control. After replacement of control test unit, operation normal. No leaks detected at time of service. Job complete.

Arthur B.

EED4400WQ0 (Dryer) - Arrived onsite for tenant complaint of dryer taking too long to dry clothes. Tested unit. Checked outside venting. Found outside venting clogged and not allowing proper circulation. Advised landlord of issue. Dryer heats and intended. Dryer vent and lint trap was clean of lint at time of service.

Brandon C.

Arrived on site for part hanger, I replaced control board and UIB. Unit tested good. Water lines were dry at time of service.

Dona W.

Arrived on site for unit not filling, found pressure switch stuck from factory not allowing for fill, reseated and verified operation. Unit is now filling and washing and draining. Instructed customer about unit not being properly installed with unit not being level, not able to level any further due to cabinets. Instructed customer could potentially cause issues if not installed properly. Checked all water connections dry. Unit running to spec. Sump assy was not with parts.

Thomas L.

Arrived on site for no ice condition. Found open inlet valve coil. Replaced and tested. All water connections were dry.

Arthur B.

KMBS104ESS02 (Built-In Microwave) - Arrived onsite for customer complaint of built in microwave not heating. Uninstalled microwave and removed top. Found wire to 4903 relay was not secured. Secured wired and tested unit with 1 cup of water for 2 mins. Water was boiling hot. Reinstalled. No other issues found.

Dona W.

Arrived on site for unit was completely non functional, found open fuse. Replaced fuse and verified operations, unit is heating properly. All operations check good. Did not see cause for why fuse became open.

Luis M.

Refrigerator-replaced failed starter to compressor

Thomas L.

Arrived on site for no operation and open/close door message. Tested unit operation. I found that the unit was working properly. I discussed with the customer about opening and closing the door properly. She was doing it so gently because she felt like she didn’t want to crack the door. We discussed using a little more force and it worked every time.

Brandon C.

Arrived on site for racks falling apart, customer had upper and lower racks. I replaced upper and lower racks, unit tested good.

Jonathan S.

Jenn-Air oven model# JJW2830WSS00. Error F8-E0. Fan error.

Arthur B.

MVWC415EW1 (Top Load Washer) - Arrived onsite to remove and replace inner basket from prior tech’s diagnosis. Removed leaking basket and installed new replacement. Reassembled. Calibrated unit. Unit calibrated successfully. No other issues found. All water connections were dry at time of service.

Tyler B.

Thomas L.

Arrived on site for left front burner not igniting. Found that the burner switch is defective. Will bring module and igniter along just in case.

Dona W.

Arrived on site for oven not staying at temperature, customer had replaced ignitor, stated that unit would get to temp but would not reignite. Upon arrival found customer still had unit disassembled. Reassembled and ran unit and checked temperatures, unit reignited each time temp dropped below 335 and held average temperatures of 359 degrees. All operations check ok at this time, charged customer 108.24 for co100. Diagnosis fee on card. Did not need to pull unit out. All operations check good. No gas leaks.

Arthur B.

MVWX655DW1 (Top Load Washer) - Arrived onsite for customer complaint of top load washer not completing cycles. Ran diagnostics and found error code F9E1 (Long Drain). Tilted unit up and found drain pump faulty. Removed and replaced drain pump. Reassembled and calibrated unit. Unit completed successfully. Tested unit. Unit fills,agitates,drain and spins as intended. No other issues found. All water connections were dry at time of service.

Brandon C.

Arrived on site for dishwasher not washing dishes, found bad wash motor. I replaced wash motor, unit tested good. No leaks at time of service.

Tyler B.

Jonathan S.

Whirlpool cooktop model# WCG55US6HS00. Arrived on site for cooktop, burners knobs not centered to ma

Thomas L.

Arrivedon site for unit stalling during cycle. Arrived and found the wash light illuminated but the machine was not doing anything. Removed and replace control. Calibrated control. Ran unit through step 3 of diagnostics and all operations were normal. Tested unit for short while in rinse/spin cycle. All water connections were dry. Customer needs to convert outlet to 3prong outlet to insure future operations.

Dona W.

Arrived on site for water leaking from machine, found upon arrival that house side hot hose is leaking. Found that seal inside of hose is split allowing for water to leak out of hot hose. Will need to replace hoses on return visit. Valve does not appear to be leaking will bring on return visit once new hoses arrive. MS is requesting that whirlpool replace hoses for customer. Ran unit to check for any other water leaks, unit filled, agitated, spun and drained. No leaks observed from any other spot on unit. Will need autho for hoses. All water has been turned off to unit as far as tech able to, hot side still has slight drip and customer is aware and has put towel around. No damage has been done to home per customer. All water connections dry. Return date set for Monday 9/10/18 as customer is not available Friday. Please set up sooner service if available. Customer needs morning appointment.

James C.

Arrived on site and tested unit. Found transformer buzzing loudly and no heat. Pulled unit and replaced the mag, cap, and diode. Tested for proper operation and found unit working properly. Job complete.

Robert J.

WED4815EW Arrived on job for complaints of noise. Remove drum and found the support roller left side broken. Replaced rollers and test . Noise and operation normal.

Robert J.

WED4815EW Arrived on job for complaints of noise. Remove drum and found the support roller left side broken. Replaced rollers and test . Noise and operation normal.

Lou S.

arrived on site to inspect microwave door not latching. Upon further inspection, I found that the microwave door latch is not catching and keeping the door closed. It appears that the spring came off of the latch. I removed the door and then removed the inner trim and found that the hook that the spring hooks on to was broken. Being as the door is discontinued, I used my hole punch and made a small hole in the base of the spring hook on the door latch and hooked the spring through the hole and hooked the spring through the hole on the door and tested. The latch retracted up and down like it's supposed to. I re-installed the trim to the door and reattached the door to the unit and closed it and tested the unit. Unit operates as designed. Job completed. I contacted the customer by phone since they were not available for service or to sign the receipt and advised of my findings and what I did to correct the issue. Job completed.

Arthur B.

GI6SDRXXQ06 (French Door Refrigerator) - Arrived onsite to install new fill tube and icemaker to French door refrigerator from prior visit’s diagnosis. Removed leaking fill tube and icemaker. Installed new replacements. Reassembled and tested unit. Unit called for water immediately. No other issues nor leaks detected at time of service.

Arthur B.

DU943PWKQ0 (Dishwasher) - Arrived onsite for customer complaint of dishwasher not draining and console not responding. Found only LIGHT WASH only works on console. Unit will need new console to complete repair. Advised that console is no longer available. AHS will in contact to customer. Used shopvac to empty unit of water. All water connections were dry at time of service.

Tyler B.

Robert J.

WFG505M0BS3 Arrived on job for complaints of not lighting. Found that the left front burner not always working. Replace burner and cap. After replacement burner working normal. Job complete.

Arthur B.

WMH32L19AS0 (OTR Microwave) - Arrived onsite for customer complaint of OTR not coming on and shutting off breaker. Removed control panel and found interlock switches have no clicking in them. This is causing breaker to trip. Ordering new 3 Way,NC,NO switches to complete repair. R/S for Thursday 9/6. U it unplugged at this time.

Tyler B.

Arthur B.

DU915PWSS0 (Dishwasher) - Arrived onsite for customer complaint of dishwasher shut off mid cycle. Removed panel and found 1 of the 2 microswitches has shorted out. Was able to removed NO Switch and installed new replacement using personal stock. Reassembled and tested. Found unit came on. Drained unit. Tested unit. Unit fills,washes,drain and heats as intended. No other issues found. All water connections were dry at time of service.

Tyler B.

Lou S.

arrived on site to install previously diagnosed and ordered part. I removed and replaced the water inlet valve and tested the unit and the unit operated as designed. No water leaks observed during service, job completed.

Lou S.

arrived on site to inspect dishwasher knob continuously turning. Upon further inspection, I tested the unit by turning the knob and the knob was fine, but the timer was not engaging. I opened the unit door and removed the inner lining of the door to expose the timer and switches. I verified ohms to both switches and found that the timer was the issue. The timer is not engaging or operating as designed. I am ordering a timer and timer cam and scheduled return service for 09/07/18 with a time frame of 8-10am per customer request. No water leaks observed during service.

Arthur B.

MVWB765FC1 (Top Load Washer) - Arrived onsite for customer complaint of top load washer with sheet stuck under agitator. Was able to remove agitator and remove stuck clothing. Inspected agitator and found no sharp ends or broke areas. Replaced agitator. Ran test 052. Unit completed successfully. No other issues found. All water connections were dry at time of service.

Tyler B.

Arthur B.

MHWE300VF00 (Front Load Washer) - Arrived onsite for customer complaint of front load washer not draining water. Ran diagnostics and found error code F21 (Long Drain). Found drain pump faulty. Removed and replaced drain pump. Reassembled and tested unit. Unit now fills,agitates,drain and spins as intended. No other issues found. All water connections were dry at time of service.

Robert J.

IUD8500BX0 Arrived on job for complaints of wheels broken. Confirmed two of the lower rack wheels broken. Replaced wheels and test rack movement. No leaks detected at time of service.

Lou S.

arrived on site to inspect washer filling when not in use. Upon further inspection, I found that the valve was open and allowing water to drip into the unit when it is not in use. I quoted the customer FL350 $179.99 for diagnosis/labor fee and $77.03 for the water valve for a total including tax of $278.22. The customer agreed to the repair and paid in full, so I removed and replaced the water inlet valve and in the process, I found a lot of debris in the screens of the valve. I tested the unit and it operated as designed. No water leaks observed during service, job completed.

Robert J.

GHW9100LW1 Arrived on job for complaints of not finishing cycle. Ran diagnostics and found not draining. Check for blockage none found replaced pump and test , operation normal. No leaks detected at time of service. Job complete

Robert J.

PSHS6TGXBDSS Arrived on job for complaints of not working. Removed main control and found burn mark on rear of board. Replaced control and test. Operation normal compressor on water and ice working. No leaks detected. Job complete

Lou S.

arrived on site to inspect dryer door not closing. Upon further inspection, I found that the dryer door was very hard to close. It appears that the strike and catch aren't lining up correctly. I removed and replaced the strike and catch and the unit door closes easier now. No lint observed during service, job completed.

Jonathan S.

Whirlpool microwave model# WMH31017FB0. Light is flashing when door is opened.

Arthur B.

MED5500FC2 (Dryer) - Arrived onsite for customer complaint of dryer making loud grinding noises when tumbling. Removed bulkhead and found wheel bearing scraping. Removed wheels and installed new dryer wheels. Reassembled. Tested. Dryer now making lid rattling from front of unit. Ordering dryer pad to complete repair. Next available for customer is Friday 9/7. Dryer vent and lint trap was clean of lint at time of service.

Lou S.

arrived on site to inspect dishwasher not draining. Upon further inspection, I found water in the bottom of the tub. I pressed. Cancel button to start the drain pump and I could hear it but it was not pumping water out of the unit. Using my wet vac, I vacuumed the remaining water out of the unit and removed and replaced the drain pump and tested. Unit operated as designed, but there was still water in the bottom of the tub. Upon further inspection, I found where there was some debris clogging the drain tube. I removed the drain tube and replaced it with the prescreened tubing that I had. Tested the unit again and it operated as designed. No water leaks observed during service, job completed.

Arthur B.

DU840SWPT0 (Dishwasher) - Arrived onsite for customer complaint of dishes not getting clean and timer not working. Tested unit. Found timer does not rotate to complete cycle and open dispenser. Also found water not circulating in unit. Ordering new timer,spring and wash arm. Returning with pump. R/S for 9/6. All water connections were dry at time of service.

Jonathan S.

Whirlpool dishwasher model# WDT720PADM2. Not washing dishes.

Leonardo C.

KitchenAid microwave oven combo turn table motor not working model: KEMS308SSS00. Arrived on site to test unit for turn table motor not working. Test unit and found bad motor. Replaced motor and test motor and motor working correctly job complete unit heating correctly

Thomas L.

Arrived on site or ice jamming dispenser in door. All operations are normal however the icemaker is grossly under filling causing small cubes causing ice jam. Water connections were dry.

Robert J.

PSHS6TGXBDSS Arrived on job for complaints of not working. Removed main control and found burn mark on rear of board. Replaced control and test. Operation normal compressor on water and ice working. No leaks detected. Job complete

Tyler B.

Arthur B.

ED5HHAXVB02 (SxS Refrigerator) - Arrived onsite for customer complaint of SxS refrigerator not cooling both section. Removed unit cover and found hard start capacitor connected to compressor. Prior service company cut main harness. Tested unit. Found compressor will come on and shut off with 30secs. Could hear compressor position knocking inside shell. Unit will need new compressor, unit harness to complete repair. Authorization must be approved by AHS. OF to R/S. Unit disconnected at this time. All water connections were dry at time of service.

Tyler B.

Arthur B.

JB860EJ1ES (Freestanding Range) - Arrived onsite to remove and replace daughter board to freestanding range from prior visit’s diagnosis. Removed back panel and remove control. Installed new bottom control board. Reassembled. Powered up unit. Upper light now works as intended. No other issues found.

Nathaniel B.

Model WFE530C0EB0, Goods issue date per whirlpool tech line is 9/28/17, Arrived on call for oven door not closing properly and has a rattle noise when convection is running, found oven door is closing properly the noise complaint is due to inner oven convection fan the 3 screw holes are stripped out and the cover is not tight against the inner back wall and it is vibrating, called whirlpool tech line and talked to david, file number 7722847253, whirlpool tech line will send this for product resolution found that original screws for this back cover were black number 8’s and know it has stainless steel 10’s and whirlpool tech line says will need 3 number 12’s for this cover but will need to see what product resolutions says and if they decide not to go with repair customer will be contacted by whirlpool.

Nathaniel B.

Model WFE530C0EB0, Goods issue date per whirlpool tech line is 9/28/17, Arrived on call for oven door not closing properly and has a rattle noise when convection is running, found oven door is closing properly the noise complaint is due to inner oven convection fan the 3 screw holes are stripped out and the cover is not tight against the inner back wall and it is vibrating, called whirlpool tech line and talked to david, file number 7722847253, whirlpool tech line will send this for product resolution found that original screws for this back cover were black number 8’s and know it has stainless steel 10’s and whirlpool tech line says will need 3 number 12’s for this cover but will need to see what product resolutions says and if they decide not to go with repair customer will be contacted by whirlpool.

Jonathan S.

Amana Dishwasher model# ADB1400AGS1. Dishwasher will not power on.

Arthur B.

KDTM354DSS3 (Dishwasher) - Arrived onsite for customer complaint of dishwasher not getting dishes clean. Tested unit and found pump not moving water. Removed faulty sump n motor assembly and installed new replacement. Reassembled and tested. Unit fills,washes,drain and heats as intended. All water connections were dry at time of service.

Thomas L.

Arrived on site for no operation. Found unit would not start. Inspected control and found neutral wire was not connected at connector. Corrected and unit now operates correctly.

Leonardo C.

GE cooktop igniter igniting on there own model: JGP328BEK1BB. Arrived on site to test unit for left carton burner igniter turning on by itself. Test unit and found customer had spilled water on igniter harness. Turned igniters on and igniter working correctly at this point. Advised customer if water spills on infinite’s harness they will click due to water shorting them out. Job complete

Jonathan S.

Whirlpool microwave model# WMH32519FS0. Cooktop light not working.

Thomas L.

Arrived on site for no operation. Removed and replaced failed controls. Unit now operates properly with no water leaks.

Robert J.

WMH31017FS0 Arrived on job for complaints of no power. Found fuse open replaced fuse . Test operation normal. Job complete

Jonathan S.

Whirlpool range model# WFG505M0BB2. Arrived on site for range oven not having correct temperature. P

Arthur B.

WTW8040DW4 (Top Load Washer) - Arrived onsite for customer complaint of top load washer not completing cycles. Ran calibration and found error code F0E3 error (Oversized Load). Attempted to run test 052 and found clutch would not engage. Tilted unit up and removed and replaced clutch. Reassembled and reran test 052.unit completed successfully. Tested unit with load of towels. Unit fills,agitates,drain and spins with no issues. All water connections were dry at time of service.

Leonardo C.

Whirlpool range oven turning on and off model: WFG381LVB1. Arrived on site to test unit for oven igniting and turning off right away. Test u it and found bad igniter. Replaced igniter test unit be heating to 300 and unit test good job complete no leaks present at this time

Arthur B.

GTD65EBSJ3WS (Dryer) - Arrived onsite to install new belt to dryer from prior visit’s diagnosis. Removed drum and installed new belt. Reassembled. Turned motor on and tested unit. Unit now tumbles and heats as intended. No other issues found at this time. Dryer vent and lint trap was clean of lint at time of service.

Leonardo C.

Amana dishwasher not getting water in model: ADB1400AGS1. Arrived on site to test unit for not filling with water. Test unit and found water turned off to unit. Turned water on test unit and unit test good job complete no leaks present at this time.

Jonathan S.

JennAir dishwasher model# JDB4000AWS. Door will not opening.

Lou S.

arrived on site to inspect washer not draining. Upon further inspection, I placed the unit in diagnostics and tested and error code 18 appeared (drain pump failure). I tested the unit by adding water to the unit then turning on the drain pump (mode 12) and the drain pump would not actuate. I unplugged the unit and using my wet vac, I vacuumed the remaining water from the unit through the drain pump hose. I removed and replaced the drain pump then tested again. The unit operated as designed. I cleared the error code. No water leaks observed during service, job completed.

Lou S.

arrived on site to inspect washer not draining. Upon further inspection, I placed the unit in diagnostics and tested and error code 18 appeared (drain pump failure). I tested the unit by adding water to the unit then turning on the drain pump (mode 12) and the drain pump would not actuate. I unplugged the unit and using my wet vac, I vacuumed the remaining water from the unit through the drain pump hose. I removed and replaced the drain pump then tested again. The unit operated as designed. I cleared the error code. No water leaks observed during service, job completed.

Nathaniel B.

Model WFW72HEDW0, Arrived on call for washer has no power,found main control has 117 ac volts from pink to pink at main control but nothing is coming on, installed main control and ran diag. And all passed and no error codes after, also found dispenser handle and drawer are broken will reschedule for 9/6/18, no water leaks at time of call.

Nathaniel B.

Model WFW72HEDW0, Arrived on call for washer has no power,found main control has 117 ac volts from pink to pink at main control but nothing is coming on, installed main control and ran diag. And all passed and no error codes after, also found dispenser handle and drawer are broken will reschedule for 9/6/18, no water leaks at time of call.

Lou S.

arrived on site to inspect dishwasher leaking. Upon further inspection, the customer advised that the unit is leaking from underneath near the front of the unit. I placed the unit in diagnostics and found no error codes. The unit operated as designed, but I could not find any leaks. I inspected underneath and found the insulation was wet at the front of the door and on the left side. Also, I found that the sump/motor assembly was leaking around the seal. Also found that the unit was slightly tilted forward causing water to leak from the reservoir. I removed and replaced the sump/motor assembly and leveled the unit by raising the front of the unit at the front leveling legs. Tested the unit and it operated as designed, no leaks observed. Job completed.

Daniel A.

KECC568MWW02 Right front element not heating. Defective element. Replaced element. Checked wiring. Normal operation after service

Arthur B.

ED25QFXHW01 (SxS Refrigerator) - Arrived onsite for customer complaint of SxS refrigerator not cooling both section. Plugged unit in and removed unit cover. Found compressor has hard start capacitor. Found start device keeps clicking on an off. Found compressor locked up. Unit will need new unit harness,compressor and thermostat to complete repair. Authorization must be obtained from 1Guard before we can proceed. OF to R/S. Unit disconnected at this time.