Service History 308

Near Belton, TX 76513
Jonathan
Job Details: 01/05/2021
REFRIGERATOR KITCHENAID KRMF706ESS01 They have since done a power reset on the unit in the unit seems to be working fine besides the ice still not making and freezer temperature problems. Found a light out in the refrigerator compartment and replaced it with the new module. Also noticed the deli drawer you are completely out. Customer advised that they just had the daily harness replaced recently and since the replacement that’s when they’ve had a plethora of these issues. I called Techline and spoke to Leon SR# 7729650042. He advised that this sounded like a DC voltage problem with the UI and Pantry deli drawer UI. He advised to replace both of those and bring another harness in case they did not correct the issue. Ordering parts and office will need to reschedule appointment with customer due to out of stock and PSP items.; ordrng 1 W11170612 (harns-wire) and 1 W11330971 (UI) and 1 WPW10769076 (cntrl-elec)"
Near Hutto, TX 78634
Jimmy J.
Job Details: 01/05/2021
VENTHOOD WHIRLPOOL WVU57UC0FS1 "Arrived on site for Not working and making weird noises. Found one of the mounting screws missing from the casing assemble. Removed motor and fan blade pieces began to fall out. Ordering new casing assembly, blower fan assembly, and hardware to be reinstalled. Make sure to check venting that builders installed to ensure it isn’t protruding into the blower fan causing further damage. . ; ordrng 1 W11099741 (casing-asm) and 1 W11099760 (hardware) and 1 W11100658 (blower-fan)"
Near , TX 78612
Scott
Job Details: 01/05/2021
COOKTOP WHIRLPOOL WCE55US0HS01 "Arrived on site for cooktop popped during cooking . Found indicator light burnedup . Ordering harness ,switched and elements . Call to set return ; ordrng 1 W10843843 (LEFT REAR ) and 1 W10857622 (RIGHT FRONT ) and 2 W10911303 (LEFT FRONT , RIGHT REAR )s and 1 W11111805 (MAIN HARNESS ) and 2 W11171119s and 1 WP8273993 and 1 WPW10275049"
Near Dripping Springs, TX 78620
Richard
Job Details: 01/05/2021
DRYER MAYTAG MED7230HW1 Arrived onsite for the dryer door not closing properly. During testing found that the door hinges are not working properly. Will need to replace. Ordering parts and office to schedule ; ordrng 2 W11116025 (Hinge)s and 2 W11116026 (Inner door hinge)s
Near Leander, TX 78641
Justin
Job Details: 01/05/2021
WASHER WHIRLPOOL MVWB835DW5 Arrived on site for washing machine with cracked lid. Upon further inspection found bent metal that attached to hinge on left side of lid which was rubbing up on lid and caused it to crack. Replaced lid and unit is now working as designed. Lid was cracked bad enough to where left side was coming off of hinge. Call complete.
Near Leander, TX 78641
Lou
Job Details: 01/05/2021
REFRIGERATOR KITCHENAID KRSC503ESS01 "Arrived on site to inspect refrigerator water dispenser not working. Upon further inspection, I tested the dispenser and water came out at a very slow rate. I removed the filter and the water dispensed as designed. I tested the water pressure at the outlet at the wall and it is high. Turned the water down and retested with filter and got same results. Removed the filter and retested and got same results. Due to this unit having ongoing issues with the water dispenser, I attempted to contact techline and they are not available to day. I removed and replaced the filter head/housing and retested with filter and got same results of slow water. Removed the filter and it operated as designed. I recommended that the customer replace the filter. Customer advised that someone is coming to the home tomorrow to check the water softener system. I recommended that once the system is checked and serviced; if the unit continues to dispense slowly, to contact whir
Near Kyle, TX 78640
Robert
Job Details: 01/05/2021
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Arrived on job to replace control. Also ran diagnostics and tested thermistors and heater all good. Removed ice on evaporator.
Near Austin, TX 78746
Luis
Job Details: 01/05/2021
REFRIGERATOR KITCHENAID KRFF305ESS00 "Arrived on site for unit not defrosting diagnosed a defective control and harness assembly,customer defrosted unit replaced main control and harness assembly.
Near Round Rock, TX 78681
Jimmy J.
Job Details: 01/05/2021
WASHER MAYTAG MVWB835DW4 Arrived on site to install previously diagnosed parts. Removed Control and UI. Installed new Control and UI. Ran diagnostics and no error codes came on. Customer showed me a video of a noise when washer was in agitation. In diagnostics a similar noise came on but wasn’t out of the ordinary. Placed in diagnostics to run calibration. No leaks detected. Job completed.
Near Hutto, TX 78634
Jimmy J.
Job Details: 01/05/2021
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site to install previously diagnosed part. Removed panel and installed new panel. Started bake and broil to ensure range was operating as designed. Bake and broil both came on. Range operating as designed. Job completed.
Near Austin, TX 78759
David
Job Details: 01/05/2021
DISHWASHER KITCHENAID KDPM704KPS0 Arrived on site to diagnose dishwasher with no power. Checked wall switch and it was on. Checked junction box and found broken L1 at terminal block. Installer ran screw through the wire instead of wrapping it around. Properly attached wire and all is working as designed. Call complete.
Near Austin, TX 78705
Wesley
Job Details: 01/05/2021
OVEN WHIRLPOOL WFE515S0JS0 Arrived onsite and repaired door by replacing hinge. All checks good.
Near Mustang Ridge, TX 78610
Kevin
Job Details: 01/05/2021
OVEN WHIRLPOOL WOS31ES0JS01 "Arrived on site and set oven to preheat and it reached temperature in expected amount of time, oven temperature measured on thermocouple was 405 when oven chimed at 350, then raised to 420 before dropping to 315 then 395, average of temperature float is 355, calibrated oven -5° I showed customer how to make this adjustment in the future if they need to. No further repair is required at this time, job complete."
Near , TX 78676
Richard
Job Details: 01/05/2021
WASHER WHIRLPOOL WTW5105HC0 "Arrived onsite for the washer not working properly. Ran diagnostics and found error codes F9E1 long drain, F7E1 techometer malfunction, F7E7 motor under power, F7E6 motor winding fault. During the spin test the motor was making a loud humming noise while working. Drain pump tested ok. Ordering parts and office to schedule ; ordrng 1 W11423758 (Gearcase) and 1 W11026785 (Motor) and 1 W11239857 (Belt) and 1 W11395618 (Capacitor) and 1 W11498808 (Control)"
Near Bastrop, TX 78602
Scott
Job Details: 01/05/2021
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site for washer not starting . Ran diagnostics, got long fill error code . No cold water coming into unit . All else checked normal . Found cold inlet hose full of sediment. Flushed hose and cleaned out cold valve screen . Re ran diagnostics, cold water flow was normal. No water leaks detected at time of service. Job complete ."
Near Leander, TX 78641
Lou
Job Details: 01/05/2021
OVEN WHIRLPOOL WFG320M0BB0 "Arrived on site to inspect range oven not heating. Upon further inspection, I tested the bake & broil functions and could hear the relay click but the ignitor failed to come on.I am ordering the correct ignitor, main control (just in case) and CNOTE-LSO PER CUSTOMER REQUEST.. No gas leaks detected during service.; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST ) and 1 W10918546 (igntr-oven) and 1 W11126814 (cntrl-elec)"
Near Lakeway, TX 78738
Brandon
Job Details: 01/05/2021
REFRIGERATOR KITCHENAID KBSD608ESS00 "Arrived on site for customer complaint of alarm going off, noise when opening freezer door, lights not working, and unit not making ice. Found freezer door switch not being activated by actuator due to loose screw, which was causing the noise, alarm and no ice. I tightened the screw, all of that tested good. Found failed module in freezer I replaced module, all lights tested good.
Near Leander, TX 78641
Lou
Job Details: 01/05/2021
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to inspect refrigerator not cooling. Upon further inspection, I found both compartments warm. I placed the unit in diagnostics and tested the fans and all are operating as designed. I tested amp draw to the compressor and it was showing 1.83amps and was very hot. Both high and low lines coming out of the compressor were hot as well. I found a solid block of ice on the FC evaporator at the capillary and suction lines. After taking the unit out of diagnostics, the unit began to cool, but shortly stopped and I could hear a gurgling sound at the back of the unit. Tested amp draw to the compressor again and found it reading 2.63amps and too hot to touch. I am ordering sealed system components...compressor, access valve, drier, FC evaporator, hv control, inverter board, UI, CNOTE-2HR JOB. No water leaks observed during service.; ordrng 1 CNOTE (2HR JOB) and 1 TJ90SF8404 (ACCESS VALVE) and 1 W10832994 (compressor) and 1 W11087200 (invrtr-b
Near Austin, TX 78754
Jimmy J.
Job Details: 01/05/2021
RANGE AMANA AGR5330BAB3 "Arrived on site for Only One or Some of the Burners are Lighting - Gas and Dual Fuel Range - PRE-ID Burner HeadLit all burners and front left burner is not lighting on the first four clicks. Removed cap and plate to clean with alcohol and a q tip. Seemed to light fine after cleaning, but a few minutes later I tried it again and it was hesitant to light. Ordering new cap, burner plate, and an ignite. Igniter is just in case the new cap and plate do not resolve the lighting issue. ; ordrng 1 WP98017461 (cap-burner) and 1 WPW10209657 (igntr-surf) and 1 WPW10636224 (burnr-top)"
Near Kyle, TX 78640
Jacob
Job Details: 01/05/2021
DISHWASHER HOTPOINT HDA3600H50WW Arrived onsite for unit not cleaning dishes properly. Looked at unit. Found that garbage disposal was backed up causing the water to back into the unit. Let customer know to turn on garbage disposal when ever they are putting food down the garbage disposal. Tested unit once again. Water fully draining from the unit. No issues at this time. Job complete
Near Austin, TX 78738
Brandon
Job Details: 01/05/2021
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site for customer complaint of unit not heating, found error code F7e1 in diagnostic mode, no heat, found open heater, ordering heater heater ; ordrng 1 W10518394 (Heater) and 1 Cnote (Office to reschedule)"
Near Bastrop, TX 78602
Scott
Job Details: 01/05/2021
REFRIGERATOR MAYTAG MSC21C6MFZ00 Arrived on site for wires in bottom harnessbroken . Ordering freezer door ; ordrng 1 LW10839911 (FZ DOOR SS)
Near Salado, TX 76571
Paul
Job Details: 01/05/2021
OVEN WHIRLPOOL WOD51EC0HS01 Arrived onsite for oven with control issues. Unit fault was then UI was not recognizing commands and screen was turning off and freezing also updated proof of purchase. Replaced UI and unit is working as designed. Job complete.
Near Leander, TX 78641
Lou
Job Details: 01/05/2021
RANGE JENN-AIR JDRP436HL00 "Arrived on site to inspect range oven not holding temps. Upon further inspection, customer advised that they baked at 400-450 and the unit failed to hold its temps and had to use a different oven. Using my multimeter, I placed my thermal lead in the middle of the center rack and tested temps on Bake at 400 degrees. When the unit notified that it was at preheat temp, my reading was 398. The unit never got to 400 degrees and my average temp was 388 but dropping. I tested the control at P1-4 to P1-3 and got a constant 247V. I tested from P1-4 to P4-1 and got a constant 0V, but every so often it would show 248V. I removed and replaced the main control and retested and unit is operating as designed. I also found that the cooling fan/blower was making a loud rattling/vibrating noise. Per service pointer W11498555, I am ordering the foam tape to install in between the fan housing and back panel to stop the vibration noise. No gas leaks detected during service, offi
Near Leander, TX 78641
Lou
Job Details: 01/05/2021
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to inspect wall oven control blinking. Upon further inspection, I placed the unit in diagnostics and checked error codes and found none. Customer had some food in the unit warming it up and while heating, the display began to blink. Customer has unit connected to WiFi. I am ordering the console and main control (just in case) and office to schedule return service due to availability of parts. ; ordrng 1 W11261167 (cntrl-elec) and 1 W11296171 (console)"
Near Volente, TX 78641
Justin
Job Details: 01/05/2021
REFRIGERATOR JENN-AIR JF42NXFXDE02 Arrived on site to install previously diagnosed parts. Installed inverter and modules. Units lights came back on. Unit now working as designed. Call complete.
Near Austin, TX 78737
Luis
Job Details: 01/05/2021
REFRIGERATOR KITCHENAID KRSF705HPS00 "Arrived on site for cooling complaint. Found fresh food evaporator incased in ice,diagnosed fresh food section not running through a correct defrost cycle. Replaced thermistor and fan scroll,secured thermistor to correct location on suction line using a zip tie,ran diagnostics changed defrost setting to basic."
Near Austin, TX 78745
Jacob
Job Details: 01/05/2021
MICROWAVE WHIRLPOOL WMH31017HZ3 Arrived onsite for hood light not turning on. Checked light bulb. Light bulb was burned out. Customer wanted us to change the bulb. Let customer know that the bulb is not covered under warranty. Customer gave the ok to change the bulb.
Near The Hills, TX 78738
Robert
Job Details: 01/05/2021
REFRIGERATOR KITCHENAID KRFC704FSS01 Arrived on job to replace previously diagnosed parts. Customer said still not cooling properly. Ordered cover and control. ; ordrng 1 KRFC704FSS01 (CONTROL ) and 1 W11194380 (valve) and 1 W11395558 (COVER)
Near Lakeway, TX 78734
David
Job Details: 01/05/2021
REFRIGERATOR WHIRLPOOL KBFN502ESS02 Arrived on site to install parts to resolve lights out in FC and RC. Replaced freezer light and one upper. Retested and all is now working as designed. Call complete.
Near New Braunfels, TX 78130
Noah D
Job Details: 01/05/2021
REFRIGERATOR KITCHENAID KRFF507ESS01
Near Austin, TX 78746
Matthew
Job Details: 01/05/2021
DISHWASHER WHIRLPOOL KUDE60FXSS4 "Arrived onsite for dishwasher not functioning. Upon inspection found failed control board. Replaced control, tested unit and unit is functioning properly.
Near Cedar Park, TX 78613
Justin
Job Details: 01/05/2021
OVEN JENN-AIR JMW8530DAS Arrived on site to install previously diagnosed parts. Gained access to fan and installed new fan. Tested unit and unit now working as designed. Call complete.
Near Austin, TX 78739
Leonardo
Job Details: 01/05/2021
MICROWAVE WHIRLPOOL WML75011HV7
Near Austin, TX 78749
Luis
Job Details: 01/05/2021
REFRIGERATOR WHIRLPOOL WRS335SDHM00 "Arrived on site for unit not defrosting. Replaced main control and ui control,powered unit on ran diagnostics all test passed."
Near Austin, TX 78702
Wesley
Job Details: 01/05/2021
REFRIGERATOR GE PDSS5NBWALSS Arrived onsite and tested unit for intermittent cooling issue. Opened control and secured wiring connections. Also checked condenser fan space and felt that fan was slower than expected. However temps are humming at 36 and -2 repaired with wire securing and cleaning of condenser fan space. Advised customer on repair.
Near Austin, TX 78703
Jacob
Job Details: 01/05/2021
DISHWASHER KITCHENAID KDTE334GPS0 Arrived onsite for unit dripping. Tested unit. Saw water stains below the sump and motor. Replaced sump and motor. Tested unit. Unit working as designed. No leaks at this time. Job complete.
Near San Marcos, TX 78666
Noah D
Job Details: 01/05/2021
REFRIGERATOR WHIRLPOOL WRF540CWHZ03 "Arrived on site to inspect fridge for temp issues, upon inspection found the control reading 111 in freezer and 78 in fridge, replaced control, ordering thermistors due to readings, found large amount of ice in freezer due to drip tray issues, cleared tube but will need to replace with drip tray. Office to reschedule ; ordrng 1 12791416 (THERM) and 1 12791419SP (THERM ) and 1 W10292803 (DRIP TRAY ) and 1 W10622099 (TUBE)"
Near Bee Cave, TX 78738
Robert
Job Details: 01/05/2021
RANGE WHIRLPOOL WEE750H0HB1 Arrived on job for complaints of knobs falling and burners not working. Found the insert in the knobs not placed properly. Corrected placement of insert and tested burners.
Near Andice, TX 78628
Justin
Job Details: 01/05/2021
COOKTOP WHIRLPOOL KCGC506JSS00 Arrived on site to drop off previously diagnosed parts. Per customer request I dropped of the grates at his front door and sent him a text. Updated pic in SD of parts at door. Call complete.
Near Georgetown, TX 78626
James
Job Details: 01/05/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Arrived on site and tested operation. Found ice maker stopped mid harvest and fill trough and tube frozen. Removed ice maker and cleared ice from fill tube.Installed new ice maker and tested operation. Unit tests good. Job complete
Near The Hills, TX 78738
Brandon
Job Details: 01/05/2021
WASHER WHIRLPOOL WTW4915EW2 "Arrived on site for customer complaint of loud noise and unit not washing properly, found failed gearcase, and cam.
Near Austin, TX 78748
Leonardo
Job Details: 01/05/2021
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Arrived on site to test unit for not heating. Test unit and found element working as designed. Unit getting to 163° no error codes advised customer to use rinse aid to help unit dry better job complete.
Near Manor, TX 78653
Kayman
Job Details: 01/05/2021
RANGE WHIRLPOOL WFG525S0JS0 Arrived onsite to install previously diagnosed parts. I installed the burner heads and caps. I tested the unit and it is working as designed. No gas leaks detected during time of service. Job complete
Near Austin, TX 78749
Kevin
Job Details: 01/05/2021
WASHER WHIRLPOOL WTW4955HW1
Near Austin, TX 78724
David S
Job Details: 01/05/2021
OVEN WHIRLPOOL WOS31ES0JS01 "Arrived on site for oven not working. I inspected the unit and work area. I tested the unit and found both bake and broil not coming on. I gained access to the control and found L2 into the unit has no power. I checked both bake and broil elements, and found good continuity. I recommended having an electrician coming out to inspect the wiring at the wall and the break. Job complete."
Near Georgetown, TX 78628
James
Job Details: 01/05/2021
WASHER WHIRLPOOL WTW7500GW2 "Arrived on site and tested operation. Found water level to be correct and instructed customer on water levels for high efficiency washers. Inspected wash plate and found bolt not fully tightened. Found error for overload in drive system. Found gear case making a loud grinding sound during agitation. Inspected drive system and found gear case has failed. Unit will need new gear case, stator and slider to repair. ; ordrng 1 W10734521 (slider) and 1 W10754158 (motor stator) and 1 W11455453 (GEAR CASE)"
Near Austin, TX 78717
Justin
Job Details: 01/05/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site for dishwasher that was not dispensing rinse aid. Upon arrival customer stated a prior tech said that it may not be dispensing in regards to it not heating properly. I put unit into diagnostics mode and ran test cycle. I found that the rinse aid was dispensing and unit is working as designed. I showed customer foam build up from rinse aid at bottom of unit. I advised customer on rinse aid usage and heating for newer dishwashers via user care guide. No mechanical failures. No leaks observed at time of service. Call complete.
Near Manor, TX 78653
Kayman
Job Details: 01/05/2021
REFRIGERATOR AMANA ASI2575GRB05 Arrived onsite for refrigerator with water dripping in the FC. Upon inspection I found the unit working as designed. Both RC and FC temps good. The customer showed me some water droplets in the bottom of the FC evaporator drain pan. She also stated she heard sizzling and saw the droplets. I explained the defrost cycles will cause this. I also explained some things to listen and look for if she suspects a unit failure. The unit is operating as designed at this time and no leaks were detected during time of service. Job complete.
Near Austin, TX 78748
Jacob
Job Details: 01/05/2021
WASHER AMANA NTW4516FW3 Arrived onsite for unit not completing cycles. Tested unit. Lid to unit would not lock. Replaced latch. Tested unit. Unit tested good. No leaks at this time. Job complete
Near Buda, TX 78610
Leonardo
Job Details: 01/05/2021
DISHWASHER GE GSD2300N10BB Arrived on site to test unit for not draining. Test unit and found unit over sudsing so unit drain heater but not suds abs making unit look like is not draining. Cleared suds test unit and unit draining correctly. Advised customer to turn hot water on at sink to get hot water at unit and to run unit 2 time with no dishes or soap to get rid of any old soap job complete.
Near Georgetown, TX 78626
Tommy
Job Details: 01/05/2021
DISHWASHER FRIGIDAIRE FFBD2406NW0A Arrived onsite for dishwasher leaking. Upon arrival found unit bottom door gasket was torn. Ordering new bottom door gasket. ordrng 1 809006501 (BOTTOM DOOR GASKET)
Near Lago Vista, TX 78645
Lou
Job Details: 01/05/2021
DISHWASHER MAYTAG MDB8959SBS3 "Arrived on site to inspect dishwasher smoking. Upon further inspection, the customer advised that the unit door was smoking at the top right corner. I removed the outer door panel and found the control had shorted at the element connection. I inspected the element and found a few spots that appeared to be shorted/burnt. I placed the unit in diagnostics showing no error codes for the element. Continued with testing and when the element came on, the control began to smoke again. I stopped testing and removed and replaced the main control, element, and harness and retested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Round Rock, TX 78681
David S
Job Details: 01/05/2021
REFRIGERATOR FRIGIDAIRE FRS6R5EMB1 Arrived on site for sealed system repair. I inspected the unit and work area. I found an ic ball on the evaporator with new frost pattern. I punctured the dryer and found the system with a full charge. I found the suction line and dryer cold to the touch. I plugged the unit in and found pressures only building to 100 psi on the high side. I removed the dryer and found it restricted. I installed a new uv dryer and access valve. I pulled a vacuum and put a measured charge into the system. I found the system holding and pressures building appropriately. I inspected the evaporator and found it had a good frost pattern forming. The unit is working as designed. Job complete.
Near Killeen, TX 76549
Al
Job Details: 01/05/2021
DRYER MAYTAG MEDB765FW0 Arrived to inspect dryer issues.Confirmed the complaint and found the connections weren’t inserted properly causing the intermittent issues.Corrected the issue and unit tested properly.Job completed
Near Austin, TX 78739
Luis
Job Details: 01/05/2021
REFRIGERATOR WHIRLPOOL KRFC300ESS03 "Arrived on site for door issues. Found freezer door not sealing on left side found broken catch release on rail,found mullion rail splitting ordering mullion and rail; ordrng 1 WP12722803AP (Mullion rail)"
Near Driftwood, TX 78619
Richard
Job Details: 01/05/2021
WASHER WHIRLPOOL WTW6120HW0 Arrived onsite for the washer making a noise. During testing found that the belt is squeaking possible gearcase. Ordering parts and office to schedule ; ordrng 1 W11423758 (Gearcase) and 1 W11239857 (Belt)
Near Fischer, TX 78623
Richard
Job Details: 01/05/2021
WASHER MAYTAG MVWB765FW3 Arrived onsite for the washer not turning on. During testing found that the console is not working. Replaced console and washer tested good and no leaks detected complete.
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 01/05/2021
RANGE WHIRLPOOL WEE730H0DB0 Arrived on site to replace parts for range. Replaced infinite switch and tested unit. Found burner regulating properly. No further repairs are needed and job is complete.
Near Georgetown, TX 78633
James
Job Details: 01/05/2021
DRYER WHIRLPOOL WED4815EW1 "Arrived on site and found customer had load running in unit. Could hear a popping sound intermittently that sounded like metal on metal. Found sound coming from rollers not rolling correctly on roller pins due to pins being out of round. Unit will need new shafts and rollers to repair. Also ordering sound pads for slight vibration while running. ; ordrng 2 W11113654 (pad)s and 2 WPW10314173 (support)s and 1 WPW10359269 (shaft RT) and 1 WPW10359270 (roller shaft,support LFT)"
Near Austin, TX 78733
Kevin
Job Details: 01/05/2021
DRYER WHIRLPOOL WED6620HW1 "Arrived on site and found front panel was scratched by installation, a new one will be needed.; ordrng 1 W11310029 (Front panel)"
Near Leander, TX 78645
Lou
Job Details: 01/05/2021
COOKTOP JENN-AIR JGC2536EB "Arrived on site to inspect cooktop cracked. Upon further inspection, I found the top left corner of the cooktop cracked from the burner head to the edge. I removed and replaced the cooktop and tested. Unit is operating as designed. No gas leaks detected during service, job completed."
Near Buda, TX 78610
Jacob
Job Details: 01/05/2021
WASHER MAYTAG MVWB835DW3 "Arrived onsite for unit not agitating or spinning. Looked at unit. Found that unit will not agitating or spin, during the test and also that the unit was leaking water through the gear case leaking on the stator and rotor. Need to replace all motor parts, and possibly the tub and spin basket and drain filter and screws. Need authorization before returning.; ordrng 1 W10734521 (slider) and 1 W10754448 (clutch) and 1 W10811960 (spin basket) and 1 W10909670 (nut-spaner) and 1 W10915700 (stator) and 1 W10915701 (rotor) and 1 W11032711 (washer THRUST ) and 1 W11219115 (TUB-OUTER) and 1 W11455453 (GEAR CASE) and 1 WP8533928 (screw) and 1 WPW10215093 (clean out filter)"
Near Georgetown, TX 78633
Tommy
Job Details: 01/05/2021
RANGE WHIRLPOOL WFG550S0HZ2 Arrived onsite for previously diagnosed parts. Put burner head and cap on and tested. Unit is operating as designed. Job Completed.
Near Killeen, TX 76542
Paul
Job Details: 01/05/2021
WASHER WHIRLPOOL WTW5105HW0 "Arrived onsite for washer not finishing cycle. Ran diagnostics and found error codes F0E9, F0E5 for unbalanced load. Customer stated was washing comforter, blanket, and sheet. Went over loading procedures and educated customer on unit. Job complete."
Near Austin, TX 78753
Scott
Job Details: 01/05/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Arrived on site , replaced icemaker and door switch . Will need to order crisper pans . Left side door bin . Also ordering ice bucket . . Please call to set return ; ordrng 1 W11185686 (ICE BUCKET ) and 2 WP67004515 (PAN )s and 1 WPW10212139 (DOOR BIN LEFT )"
Near Austin, TX 78738
Luis
Job Details: 01/05/2021
REFRIGERATOR JENN-AIR JB36NXFXRE01 "Arrived on site for no lights in freezer or top section in fresh food. Diagnosed a defective upper left led module in fresh food section,replaced upper left led module all leds powered on."
Near Georgetown, TX 78626
Jimmy J.
Job Details: 01/05/2021
WASHER WHIRLPOOL WTW4955HW1 Arrived on site for Rattling noise Inside washer. Placed in diagnostics and no error codes came on. Ran in high speed when rattling noise was obvious. Sounds coming from basket/drum. Removed basket and found paper clips in drum at drain pump filter. Removed paper clips and ran washer again. Noise was still there. Removed basket again and ran a spin without basket. Noise was gone. Paper clips are lodged inside basket. Ordering new basket. Removed pump to see if any paper clips were inside impeller and it was free of debris. Ordering drain pump just in case. Also ordering new drive hub kit and retainer for new basket install. ; ordrng 1 W10528947 (drive hub kit) and 1 W10919003 (pump-water) and 1 W11172199 (basket) and 1 W11385424 (RETAINER)
Near Austin, TX 78723
David S
Job Details: 01/05/2021
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site for wall oven display not working. I inspected the unit and work area. I found fault codes for UI control miscommunication error. I also found the unit not connected to WiFi or a whirlpool app. I replaced the control. I spoke to the customer about connecting the unit to WiFi and a whirlpool app, so the unit can receive its updates. Job complete."
Near Austin, TX 78744
Jacob
Job Details: 01/05/2021
DRYER WHIRLPOOL WED4985EW0 Arrived onsite for unit making noise during operation. Tested unit. Heard the noise. Replaced with repair kit. Unit still making noise. Ordered parts. Office to reschedule.; ordrng 1 W10502620 (drum asm) and 1 W10663967 (brng&seal)
Near Wimberley, TX 78676
Richard
Job Details: 01/05/2021
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Arrived onsite for the dishwasher stops on upper rack coming off. During testing found that the stops were installed backwards causing the issue. Installed stops correctly and all functions tested good complete
Near New Braunfels, TX 78130
Noah D
Job Details: 01/05/2021
WASHER MAYTAG MVWB965HC0 "Arrived on site to inspect washer for not dispensing softener, upon inspection found the dispenser not flushing completely, ordering dispenser, office to reschedule ; ordrng 1 W10749753 (FABRIC )"
Near New Braunfels, TX 78132
Andrew
Job Details: 01/05/2021
COOKTOP WHIRLPOOL KCGC506JSS00 "Arrived on site to replace orifice holder screws from previous diagnosis. Replaced screws, tested unit, unit works good. No leaks detected at time of service. Job complete."
Near Del Valle, TX 78617
Matthew
Job Details: 01/05/2021
RANGE WHIRLPOOL WFC130M0AB0 "Arrived onsite for range not reaching desired temperature and RR burner not functioning. Upon inspection found control not sending proper voltage to elements and unit not cycle temperature. Also found infinite switch to RR burner shorted. Replaced control, sensor and switch. Tested unit and unit is functioning properly. Job complete"
Near Del Valle, TX 78617
Matthew
Job Details: 01/05/2021
COOKTOP WHIRLPOOL WCC31430AB03 Arrived onsite for cooktop burners staying on. Upon inspection found open LF coil burner. Will need to order and replace. Ordering all four burners and switches just in case. Verified model and serial for in warranty. Office to reschedule. ; ordrng 2 W11396790 (ELEMENT )s and 2 WCC31430AB03 (ELEMENT)s and 2 WP7403P238 (SWITCH )s and 2 WP7403P239 (SWITCH )s
Near Austin, TX 78737
Robert
Job Details: 01/05/2021
WASHER WHIRLPOOL WTW4955HW1 Arrived on job for complaints of noise. Found gearcase cause of noise. Will need gearcase to complete. ; ordrng 1 W11454372 (GEARCASE )
Near The Hills, TX 78738
Brandon
Job Details: 01/05/2021
DISHWASHER WHIRLPOOL KDTM404KPS0 "Arrived on site to replace front panel, after replacing, unit tested good."
Near Pflugerville, TX 78660
Kayman
Job Details: 01/05/2021
REFRIGERATOR WHIRLPOOL WRT519SZDM06 Arrived onsite for refrigerator with ice maker leaking into freezer. Upon inspection I found the ice maker fill tube was not positioned correctly into the ice tray. I corrected and tested the unit. The unit now fills correctly with no leaking water anywhere. Job complete.
Near Marble Falls, TX 78654
Cliff
Job Details: 01/05/2021
WASHER WHIRLPOOL WFW75HEFW0 Arrived on site to replace lock and pressure switch for washer. Replaced both parts and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Temple, TX 76501
Jonathan
Job Details: 01/05/2021
REFRIGERATOR WHIRLPOOL WRT314TFDW01 Arrived on site for refrigerator that’s not cooling section. Inspected unit and work area. Found evaporator cover frosted up. Removed evaporator cover and found ice buildup inside the air tower. Customer had several products right in front of the air fins that pushed into the freezer side section. Found evaporator completely frost free. Removed frost from the air tower and found drain hole plug. Removed ice out of drain hole. Found a restriction at the bottom of the drip pan tube and cleared out drain tube. Reassembled unit and tested it. Unit is working as designed. Call complete.
Near Salado, TX 76571
Paul
Job Details: 01/05/2021
REFRIGERATOR WHIRLPOOL WRS325SDHW01 Arrived onsite to replace previous diagnosed parts. Replaced main control and unit is working as designed. Job complete.
Near Belton, TX 76513
Jonathan
Job Details: 01/05/2021
MICROWAVE JENN-AIR JMW3430DS02 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced console and tested unit. Unit is now working as designed. Call complete.
Near Waco, TX 76712
Jonathan
Job Details: 01/05/2021
DRYER WHIRLPOOL WED8500DC4 Arrived on site for a dryer that won’t keep its door shut. Inspected unit and work area. Found door catch broken on one side not allowing the door to stay closed. Replaced catch and tested unit. Unit is now working as designed. Call complete.
Near Round Rock, TX 78665
Justin
Job Details: 01/05/2021
REFRIGERATOR WHIRLPOOL wrf757sdhz00 Arrived on site for refrigerator with top lights out. Upon further inspection found top of RC lights flickering in and out and FC light out. Gained access to FC light and found open. Will need to replace FC light. Ordering light. Office to reschedule.; ordrng 1 W10695459 (FREEZER LIGHT)
Near Killeen, TX 76542
Paul
Job Details: 01/05/2021
DRYER WHIRLPOOL WED4815EW1 "Arrived onsite for a dryer taking to long to dry. Inspected unit and found the blower wheel was loose not vent properly. Tightened blower wheel and test unit with hose off 119-164 degrees. With hose connected unit was at 164 but was dropping slowly, advised customer to call vent cleaning company. Job complete."
Near Killeen, TX 76542
Al
Job Details: 01/05/2021
WASHER FRIGIDAIRE FAFW3577KB1 Arrived to install previously ordered part.Removed and replaced the latch and unit tested as designed.Job completed
Near Austin, TX 78724
David S
Job Details: 01/05/2021
WASHER WHIRLPOOL WETLV27HW1 "Arrived on site for washer leaking during spin. I inspected the unit and for area. I found long fill, and pressure system fault codes. I found the pressure hose clean and free of kinks. I ran the unit through a diagnostics cycle and found it working as designed. I ran a quick cycle and found the unit stuck in sensing and filling. I am ordering the control to complete the repair. The office will reschedule when we have an eta on the part.; ordrng 1 W11481725 (CONTROL )"
Near Pflugerville, TX 78660
Kayman
Job Details: 01/05/2021
VENTHOOD UNKNOWN UXT4230ADS2 Arrived onsite for vent hood turning off while in use. Upon inspection I found the venthood operating as designed. I ran the unit for 15 mins or more and it did not fail. I found that the GFCI on the shared wall when tripped will turn off the island outlets but the venthood will stay on. I found that when the breaker for the venthood is turned off it will also turn off the gfci and island outlets. I explained that this is not correct and would need a licensed electrician to come inspect the circuit. Job complete.
Near Austin, TX 78727
David S
Job Details: 01/05/2021
REFRIGERATOR AMANA PARB2517CW0 Arrived on site for fridge not cooling. I inspected the unit and work area. I found the compressor not running. I found good voltage to the start device. I replaced the start device and found the compressor coming on and fridge now cooling.
Near Killeen, TX 76549
Al
Job Details: 01/05/2021
RANGE WHIRLPOOL WFE505W0JZ0 "Arrived to inspect range heating issues.Confirmed the complaint and found the neither bake or broil was correctly connected, from the factory,causing the no heat malfunction.Corrected and unit tested as designed.Customer satisfied.Job completed"
Near Killeen, TX 76542
Al
Job Details: 01/05/2021
WASHER WHIRLPOOL WTW5400TQ0 Arrived to inspect washer not draining.Confirmed the complaint and found the drain pump was defective.Removed and found an infant sock was stuck indies the pump causing the malfunction.Replaced it and unit tested as designed.Job completed
Near Harker Heights, TX 76548
Paul
Job Details: 01/05/2021
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Arrived onsite for fridge with light issues. Opened freezer and pulled out led light to check connector and voltage. Voltage at light was 4.9 debut light was off. Ordering module W10695459. Office will call for return visit.; ordrng 1 W10695459 (Light module)
Near Gatesville, TX 76528
Jonathan
Job Details: 01/05/2021
MICROWAVE KITCHENAID KMHC319ESS5 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced magnetron and capacitor and tested unit. Unit is working as designed. Call complete.
Near Bastrop, TX 78602
Scott
Job Details: 01/05/2021
FREEZER WHIRLPOOL WZF79R20DW03 "Arrived on site for compressor getting blazing hot and never shutting down. Also customer complained about top shelf items getting warn . Found defrost heater wire had screw from evap cover going thru heater wire on right side . Ordering heater , control if needed . ; ordrng 1 W11236854 (CONTROL) and 1 WPW10316428 (HEATER )"
Near Marble Falls, TX 78654
Cliff
Job Details: 01/05/2021
WASHER MAYTAG MVWB835DW4 Arrived on site to diagnose a washer with a damaged lid assembly. Found lid cracked at hinge mounting. Replaced lid and all is working properly at this time. No leaks were found at time of service.
Near Austin, TX 78733
Kevin
Job Details: 01/05/2021
OVEN JENN-AIR JJW2730DS03 "Arrived on site and found F2 E1 error code showing on display, a new control panel will be needed to correct the issue. Pre-ordered control panel did not arrive, control panel should be covered under five year warranty.
Near New Braunfels, TX 78132
Noah D
Job Details: 01/05/2021
WASHER WHIRLPOOL MVW7232HW0 "Arrived on site to inspect washer for not working correctly, per last visit replaced fascia and tested for all functions. All functions returned. Complete"
Near Georgetown, TX 78633
James
Job Details: 01/05/2021
MICROWAVE WHIRLPOOL WOC54EC0HS01 "Arrived on site and found display not responding and showing December 29 at 2:58. Turned off breaker to reset and the display responded enough to allow entry to diagnostics. Relay on control constantly engaging and disengaging. Turned off breaker to unit and will need new console and main control to repair. Office to,schedule return services due to part availability ; ordrng 1 W11261167 (cntrl-elec) and 1 W11297728 (console)"
Near New Braunfels, TX 78132
Andrew
Job Details: 01/05/2021
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site to test unit for not cooling RC and RC ice maker not producing. Found bad evap motor not tuning on and damper control not opening. Replaced evap fan and damper control, tested unit, unit is now working as designed. No leaks detected at time of service. Explained to customer how no air flow will stop RC cooling and ice production. Job complete."
Near Wimberley, TX 78676
Richard
Job Details: 01/05/2021
OVEN WHIRLPOOL MER8775AS Arrived onsite for the oven not heating. During testing found that the bake element was no good. Causing the issue. Replaced the bake heating element and range is working good. Complete