We serviced a
LG DRYER
Model DV45H7000EW/A2
Near Georgetown, TX 78633
Tyler
Job Details: 11/16/2022
Arrived on site for dryer not heating. Upon arrival confirmed issue. Found stable power supply. Found element had broken leading to no heat issue. Also instructed customer about getting a dryer vent cleaning prior to using dryer again to insure potential future issues. Unit functioning as designed Call complete.
We serviced a
WHIRLPOOL OVEN
Model KSGG700ESS0
Near Austin, TX 78701
Wesley
Job Details: 11/16/2022
Arrived onsite and verified f8e0 fan failure. install as the part was provided by the customer. Performed repair and tested. All checks good. Advised customer on repaiR
We serviced a
WHIRLPOOL WASHER
Model MVWC416FW0
Near New Braunfels, TX 78130
Andrey
Job Details: 11/16/2022
"Arrived on site to replace previously diagnosed wash plate, replaced wash plate, ran unit , all components are running properly, no leaks detected job complete"
We serviced a
JENN-AIR OVEN
Model JJW2830WP00
Near Austin, TX 78703
Wesley
Job Details: 11/16/2022
Arrived onsite and found unit operating with failed blowers sensor f8e0 Verified. Completed repair by replacing blowers and tested. Unit is now operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near Austin, TX 78745
Joe Z
Job Details: 11/16/2022
Arrived onsite for weird odors. Upon arrival inspected unit and found a smokey smell. Inspected all components and wiring and are good. all components passed test. Unit is operating as designed. Recommended that customer clear all items from both sections and clean with non scented chemicals and allow to dry before restoring power and filling with product. Job complete.
We serviced a
GE REFRIGERATOR
Model PYE22PSHBSS
Near Cedar Park, TX 78613
Paul
Job Details: 11/16/2022
Arrived onsite for a refrigerator that will not make ice or dispense water. I tested voltage at the isolation valve and was only getting 3VAC. I tested voltage at the control from J2-1 to J1-3 and had 120VAC. I then tested voltage from J2-1 at the control to the orange wire at the isolation valve and only had 3VAC. I explained to the customer that the neutral wire is broken in the chassis
We serviced a
LG WASHER
Model WM4270HWA
Near Round Rock, TX 78681
Paul
Job Details: 11/16/2022
Arrived onsite for a washer to replace the previous diagnosed parts. I replaced the drain pump and ran the cycle. The unit is draining properly and working as designed. Call complete.
We serviced a
WHIRLPOOL COOKTOP
Model JED8430BDB
Near New Braunfels, TX 78130
Andrew
Job Details: 11/16/2022
Arrived on site and replaced previously diagnosed fan switch. Unit now working as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GBS0
Near Austin, TX 78741
Joe Z
Job Details: 11/16/2022
Arrived onsite for when turned on - making a clicking noise and it wont start; Will not fill with water. Upon arrival ran and got error F6-E4 float switch. Found float switch out of position. Secured switch and test unit. Unit now operates as designed. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL COOKTOP
Model WOC54EC0HS04
Near Leander, TX 78641
Lou
Job Details: 11/16/2022
"Arrived on site to inspect wall oven/microwave combo unit control panel not working. Upon further inspection, I found the display showing the incorrect time/date. tested and unit is operating as designed. Checked for error codes and found none. Recommended the customer download the manufacturer app on their phone and connect the unit to WiFi and explained the importance of doing such. No repairs needed at this time, job completed."
We serviced a
KENMORE RANGE
Model 790.7131471
Near Canyon Lake, TX 78133
Andrew
Job Details: 11/16/2022
"Arrived on site to test unit for oven not heating. Unit was taken apart on arrival. Assembled unit and tested, unit is working as designed. Advised customer to monitor and if issue persists contact us.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Georgetown, TX 78626
Gerry C
Job Details: 11/16/2022
"Arrived to inspect no water movement and humming. I found the sump assembly had failed and I removed and replaced. The unit resumed full operations and I advised the CX with detergent type and amounts. No leaks observed during service.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Lago Vista, TX 78645
Kimo
Job Details: 11/16/2022
"Arrived onsite for a dishwasher that is not cleaning dishes properly, upon arrival the cx showed me what she means and showed me that the unit was leaking a film on the dishes. I ran the unit in mode and found unit operating as designed. I call techline and spoke to Leon about my finding and the complete and it was determined that the unit is operating as designed, he then suggested that the cx try using a different detergent switching from tabs to liquid. I relayed this information to the cx and she will try the liquid detergent and monitor. Job complete st# 7735065593."
We serviced a
WHIRLPOOL DRYER
Model MGDX655DW2
Near Austin, TX 78730
Vincent
Job Details: 11/16/2022
"Arrived on site for dryer, inspected unit and work area. CX complaint was dryer not turning on. Tested voltage and was good. Gain access to fuses and found the thermal fuse open. Replaced part and tested unit is now operating as designed, but I did find poor air flow I suggested CX to replace the exhaust hose as it was getting pinched, CX had one in hand so I replaced it for him.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Georgetown, TX 78628
Lou
Job Details: 11/16/2022
"Arrived on site to inspect refrigerator no cool. Upon further inspection, I test3d temps in the FC=26 degrees. I found frost built up on the FC evap cover. Tested the unit in defrost and found the defrost thermistor bad. Forced defrost and found the element heating up. I tested the defrost thermistor and got 3.246 kohms which shows to be approximately 70 degrees in the FC section. When I placed the unit in , the UI lights began to flash out of sequence. Also found the right RC door gasket badly torn in the bottom right corner allowing warm air into the unit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMYW01
Near Temple, TX 76501
Jonathan M
Job Details: 11/16/2022
"Arrived on site for a refrigerator that has fries building up in the freezer section and is making a noise during operation. Inspected unit and work area. Did find evidence of a defrost issue in the freezer section. Gained access to the control and checked resistance through the heater and found the heater registering 29.6 ohms and within range. Checked all thermistors for temperatures. Found the evaporator thermistor reading 13.95 k ohms (17?F), the freezer thermistor reading 23.7 k ohms (0?F), and the refrigerator reading 4 k ohms (53?F). I advise the customer that the issue appeared to be with the freezer evaporator thermistor and potentially a control issue.
We serviced a
JENN-AIR COOKTOP
Model n/a
Near Austin, TX 78703
Wesley
Job Details: 11/16/2022
"Customer may decide to have the electrode harness replaced in one of the burner modules, part number WP74005890
We serviced a
JENN-AIR COOKTOP
Model JED8130ADB
Near Dripping Springs, TX 78620
Kevin
Job Details: 11/16/2022
"Arrived on site and inspected cooked up and found both indicator lights are dim. Customer already has new ones on hand and replace them. After replacement they are working properly
We serviced a
GE REFRIGERATOR
Model PSB48YSKCSS
Near Austin, TX 78731
Luis
Job Details: 11/16/2022
"Arrived on site for no ice. Installed new icemaker power cycled icemaker,icemaker ran through a harvest and filled with water.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Waco, TX 76710
Jonathan M
Job Details: 11/16/2022
Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the wash motor and tested the unit. Began to work and operate as designed with no leaks present. Call complete.
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Dripping Springs, TX 78620
Kevin
Job Details: 11/16/2022
"Refer builder back to whirlpool. Sent video from previous visit into tech line, cooktop is operating as it is intended, cookware should be used on burners in order for them to have the best lighting experience possible. No further adjustment or parts replacement can change operation reported to tech line again, And reported to MS. Job complete 7735013073"
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Andice, TX 78628
Maurice R
Job Details: 11/16/2022
Arrived onsite for cooktop with bent stems. On inspection the bent stems were on the ends of the manifold. Replaced the manifold and tested the unit. The unit is working as designed. No gas leaks detected during service.
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRB08
Near Pflugerville, TX 78660
Cliff
Job Details: 11/16/2022
Arrived on site to diagnose a refrigerator that is not cooling properly. Found defrost cycle running but not completely defrosting evap. Replaced control and sealed any gapping in cabinet. Homeowner to thaw unit and monitor for any issues. No leaks were found at time of service.
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRB08
Near Austin, TX 78748
Luis
Job Details: 11/16/2022
"Arrived on site for no water or ice. Diagnosed frozen water line,defrosted water line,flushed water line ran icemaker test passed icemaker harvested and filled with water. Adjusted temperature setting."
We serviced a
KITCHENAID OVEN
Model KODE500ESS05
Near Austin, TX 78734
Leonardo
Job Details: 11/16/2022
Arrived on site to replace fuse. Replaced fuse test unit and unit test good. Heated both ovens and both ovens are working as designed job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Austin, TX 78749
Luis
Job Details: 11/16/2022
Arrived on site. Replaced left side door handle checked door operation good.
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Bastrop, TX 78602
Matthew
Job Details: 11/16/2022
"Arrived onsite to replace drive components due to noise during spin cycle. Replaced gearcase, clutch, Used slider from 360316 and rotor W10915701. Replaced parts and tested. Unit no longer making noise. Unit is functioning properly. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Austin, TX 78747
Luis
Job Details: 11/16/2022
"Arrived on site for no lights. Diagnosed a defective switch and module replaced switch and module unit working as designed, ; used 1 W11602886 (Module) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS0
Near Austin, TX 78737
Kevin
Job Details: 11/16/2022
"Arrived on site and replaced center rack manifold diagnosed on previous visit, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Pflugerville, TX 78660
Cliff
Job Details: 11/16/2022
Arrived on site to diagnose a refrigerator that is leaking. Found water valve not sealing at line fittings. Replaced valve and all is working properly at this time. No leaks were found after service was performed.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Austin, TX 78739
Leonardo
Job Details: 11/16/2022
Arrived on site to test unit for water coming out of vent after cycle is over and upper spray arm has water in it after cycle. Removed front panel and checked all gaskets all gasket es are good. Called Techline and test unit with Techline and per Techline unit is working as designed. Job complete. SR#7735062384
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Briarcliff, TX 78669
Leonardo
Job Details: 11/16/2022
Arrived on site to install new console. Installed new console test unit and unit test good job complete.
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Robinson, TX 76706
Jonathan M
Job Details: 11/16/2022
Arrived on site for a dryer that is not heating. Inspected unit and work area. Confirm the customers complaint and check voltage to the unit. Then the unit had proper voltage. Checked all heating components and found the thermal cut off open. Replaced the thermal cut off and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE334GPS0
Near Spring Branch, TX 78070
Andrew
Job Details: 11/16/2022
Arrived on site to test unit for dispenser not opening. Verified issue and replaced dispenser. Unit now working as designed. No leaks detected. Job complete.
We serviced a
MAYTAG RANGE
Model MER7700LZ2
Near Canyon Lake, TX 78133
Andrew
Job Details: 11/16/2022
Arrived on site to test unit for long preheat and not cooling properly. Found no stored error codes. Preheated to 350. Unit is working as designed. Informed customer on use and advised unit is working as designed. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED560LHW1
Near Austin, TX 78705
Wesley
Job Details: 11/16/2022
Arrived onsite and disassembled unit and found snapped belt. Was able to repair sharp motor pulley with nut from truck stock. Replaced belt. Reassembled and tested unit. All checks good. Advised customer on repair.
We serviced a
AMANA DISHWASHER
Model ADB1400AGB3
Near San Marcos, TX 78666
Leonardo
Job Details: 11/15/2022
Arrived on site to test unit for unit not drying correctly. Test unit and found heating element getting hot. Found rinse aid dispenser set to 1 turned it up to max. Advised customer to run hot water at the sink to help the unit get hot water faster. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Seguin, TX 78155
Andrey
Job Details: 11/15/2022
"Arrived on site to test unit for warm water at dispenser, customer stated that sometimes thevwatet come out cold and other warm, explained to customer that the Reservoir holds about 1-2 cups of cold water and once it is used up it will need some time to cool before water is cold at the dispenser, customer was not aware, but unit is cooling properly running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Austin, TX 78724
Joe Z
Job Details: 11/15/2022
Arrived onsite for Freezer light does not come on when the freezer door is open. Upon arrival tested unit and the lights worked every single time. Inspected switches and are operating correctly. Also test door alarm with door open and would not operate. Powered down the unit to reset the control. Powered unit back up and alarm now operates. Job complete
We serviced a
MAYTAG DRYER
Model MEDB765FC0
Near New Braunfels, TX 78132
Andrew
Job Details: 11/15/2022
"Arrived on site to test unit for starting randomly on its own. Found error code for stuck UI button. Replaced console, unit working as designed. Job complete."
We serviced a
WHIRLPOOL RANGE
Model WFE775H0HZ2
Near Maxwell, TX 78656
Leonardo
Job Details: 11/15/2022
Arrived on site to replace control board. Replaced board test unit and unit test good job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS04
Near New Braunfels, TX 78130
Andrey
Job Details: 11/15/2022
"Arrived on site to test unit for rattling noise, could not mimic the noise but customer has a recording, sound like its coming from the back , removed back bottom panel found some harness wires and multiple spots on condenser that could be making that noise, applied sound pads on possible effected spots, also water valve was really loose that could be making a rattling noise , secured properly, activated compressor in test 5, no vibration noise is present, advised customer to monitor and if the noise returns give us a call, at this time unit is running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near New Braunfels, TX 78132
Andrew
Job Details: 11/15/2022
Arrived on site and replaced evap from from previous diagnosis. Removed potential restrictions with nitrogen and vacuumed system down. No signs of any refrigerant leaks. Charged to specs and allowed evap to form pattern to ensure no restrictions. Unit now working as designed. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Elgin, TX 78621
Cliff
Job Details: 11/15/2022
Arrived on site to diagnose a dishwasher that is not turning on. Found cord not fully wired in junction box. Rewired unit properly and all is working properly at this time. No leaks were found at time of service.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Georgetown, TX 78633
Lou
Job Details: 11/15/2022
"Arrived on site to inspect wall microwave/oven combo control panel not working. Upon further inspection, I found the unit non-responsive. Customer advised they cycled power several times and it continued to fail. I cycled power and tested the unit and found the control not providing voltage. I removed and replaced the main control and when I went to cycle power, the breaker would not hold and the breaker next to it blew out (photo). I advised the customer to have an electrician look at the breaker and outlet, as well as, the dryer breaker and outlet. I checked the dryer plug and found the unit to be gas and wasnt using the 220V outlet. I recommended to the customer that once the electrical issue has been resolved and if the unit continues to fail, to call the unit in for service. Im unable to tested the unit at this time due to no power to the unit. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Austin, TX 78757
David S
Job Details: 11/15/2022
Arrived on site for whirlpool side by side fridge having no power. The customer stated the unit finally turned on last night. I inspected the unit and work area. I found the main harness partially plugged in. I plugged the harness in properly and secured the connection with electrical tape. The unit is now workin as designed. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near San Marcos, TX 78666
Leonardo
Job Details: 11/15/2022
Arrived on site to test unit for unit not heating and washing. Test unit and found no water spraying. Found bad wash motor replaced sump and motor test unit and unit test good no leaks present job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Taylor, TX 76574
Cliff
Job Details: 11/15/2022
Arrived on site to diagnose a dishwasher that is not filling with water. Tested unit and found all is functioning properly at this time and no further repairs needed. No leaks were found at time of service.
We serviced a
WHIRLPOOL VENTHOOD
Model UVL6036JSS2
Near Austin, TX 78732
Paul
Job Details: 11/15/2022
Arrived onsite for a vent hood with the lights flickering when set to the low setting. I explained to the CX that nothing could be done to correct this and that it was called hertz flickering. I explained the only option is to leave the lights on high. I explained that the voltage gets cut in half when switching the unit to the low setting. I told the CX that I would call tech line and report that they were not happy with it doing this. I called tech line and spoke with Robert SR# 7735055023. Call complete.
We serviced a
WHIRLPOOL COOKTOP
Model WGE745C0FS00
Near Bertram, TX 78605
Maurice R
Job Details: 11/15/2022
Arrived onsite for cooktop glass broken. On inspection found the cooktop glass was shattered on the front right burner. Replaced cooktop and tested unit. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GARF30FDGB03
Near Austin, TX 78730
David S
Job Details: 11/15/2022
Arrived on site to install a new door on a gladiator all fridge. I removed the old door and replaced it with new. I shaped the door gasket and ensured it is sealing on all four side. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Pflugerville, TX 78660
Kimo
Job Details: 11/15/2022
Arrived onsite for a washer but soon realized that this ticket was written up for the wrong appliance.new j# is 360755. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Uhland, TX 78640
Leonardo
Job Details: 11/15/2022
Arrived on site to test unit for unit leaking. Test unit and found unit leaking due to unit not draining correctly. Found drain hose pinched not letting unit drain correctly. Corrected drain hose test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Maxwell, TX 78656
Leonardo
Job Details: 11/15/2022
Arrived on site to test unit for unit not working. Test unit and found unit making loud noise. Test unit and found wire not connected correctly at diverter. Secured connection ran unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Hutto, TX 78634
Cliff
Job Details: 11/15/2022
Arrived on site to diagnose a dishwasher that is not drying properly. Tested all parts and components and found no failures to unit at this time. Advised customer on findings and best cycles and options for best performance. No leaks were found at time of service.
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS1
Near Jarrell, TX 76537
Gerry C
Job Details: 11/15/2022
Arrived to instal previously diagnosed and ordered parts. I removed and replaced the control and tested. All functions returned to the unit and it heated as designed.
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS00
Near Pflugerville, TX 78660
Kimo
Job Details: 11/15/2022
Arrived onsite to install previously diagnosed part. Upon arrival I installed new switch harness and tested unit and found unit operating as designed. Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Mustang Ridge, TX 78610
Kevin
Job Details: 11/15/2022
"Arrived on site and sent oven to preheat and after several minutes also ran microwave. Both are working properly water in microwave heated up correctly oven is reaching preheat temperature, sent two videos to Kb/service management attempted to contact builder and they did not answer, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Kyle, TX 78640
Kevin
Job Details: 11/15/2022
"Arrived on site and replaced all door gaskets diagnosed on previous visit, Used heat gun to ensure they were all going to seal properly, job complete"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Whitney, TX 76692
Jonathan M
Job Details: 11/15/2022
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the cold water inlet valve and tested the unit. Found both valves to be operational working as designed. Round the units for an auto test in the unit the cycle as designed. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Mustang Ridge, TX 78610
Leonardo
Job Details: 11/15/2022
Arrived on site to test unit for door loose. Test unit and found screws not tighten all the way for door handle. Secured handle screws test unit and unit test good job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS0
Near Buda, TX 78610
Kevin
Job Details: 11/15/2022
"Arrived on site and found oven is not heating and control board mounting point is broken on right hand side. Replaced both an oven is now heating properly, took one picture. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW2
Near Austin, TX 78705
Matthew
Job Details: 11/15/2022
Student housing Torre. on site for unit error codes and not advancing. Upon arrival inspected unit. Customer stated has had several instances with Sud error. And cycle not advancing. Ran test and confirmed Oversuds error code. No other codes at this time. Ran test cycles and all components are functioning properly. Instructed customer on detergent use. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Austin, TX 78745
Joe Z
Job Details: 11/15/2022
Arrived onsite for Ice and water not dispensing. Upon arrival test unit and found dispenser is operating there is just no ice in bin and no water reaching dispenser from valve. Inspected valve and is good. Found issue with the water line completely removed water line and found ice in line. Cleared line and reinstalled. Test unit and unit now dispenses correctly. Reset icemaker and icemaker now calls for water. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MS0
Near Round Rock, TX 78665
Kimo
Job Details: 11/15/2022
Arrived onsite to install previously diagnosed part up arrival I installed new rack. Tested unit and found unit operating as designed. Job complete.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHC2331PFCA
Near Georgetown, TX 78633
Lou
Job Details: 11/15/2022
"Arrived on site to inspect refrigerator icing up on the evaporator. Upon further inspection, I found the unit unplugged. Plugged it in and immediately it began to make the noise the customer described. I removed the ice bin and found the fill tube leaking water again when filling the ice maker. I found the fill tube extension that was previously installed had moved forward and water was spraying over the extension and down the back the unit onto the evap fan and forming ice. I adjusted the fill tube with a larger extension and retested and unit is operating as designed. I advised the customer of my repairs and showed them what I had to the fill tube. No charge for service today as this was the same issue as before (04/22). No water leaks observed at the end of service, job completed."
We serviced a
AMANA DRYER
Model NED4655EW1
Near Manor, TX 78653
Joe Z
Job Details: 11/15/2022
Arrived onsite for Broken or Missing Parts. Upon arrival inspected unit and there is no broken or missing parts. Customer stated that the problem is that the unit does not heat. Checked polarity and only getting 120 to terminal block. Also test element and fuse and are good.Customer is an electrician and found that the breaker is bad. Customer will have breaker replaced. Job complete
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Hutto, TX 78634
Cliff
Job Details: 11/15/2022
"Arrived on site to replace previously ordered parts for refrigerator. Replaced thermistor, clip, and control. Tested unit and found all is functioning properly at this time. No leaks were found at time of service."
We serviced a
JENN-AIR DISHWASHER
Model JDTSS245GX0
Near Lorena, TX 76655
Tyler
Job Details: 11/15/2022
Arrived on site for dishwasher not draining. Upon arrival confirmed issue. Found cause of failure was due to drain line not being properly raised at disposal and leading to back flow from sink into drain line. Removed clog then reassembled and tested unit. Found unit could cycle and drain as designed with no leaks. Call complete
We serviced a
AMANA RANGE
Model AGR5330BAB3
Near San Marcos, TX 78666
Leonardo
Job Details: 11/15/2022
Arrived on site to test unit for front burner not getting to low setting. Test unit and adjusted flames on all burners. Test unit and unit test good. Flame low and low setting.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Waco, TX 76708
Jonathan M
Job Details: 11/15/2022
"Arrived on site for a refrigerator that is not holding refrigeration temps well. Inspected unit and work area. The customer advised the unit still makes ice and has been making ice since the previous repair. He advised the refrigerator section 4 found between 33?F and 50?F. The customer is using a metal temperature dial inside of his refrigerator to keep temperatures. Found the unit sitting at 4?F in the freezer section and 39?F in the refrigerator section. I called Whirlpool Techline and spoke to Rob SR# 7735054173. He had me check the thermistor readings on the freezer, refrigerator, freezer evaporator, and refrigerator evaporator thermistors. All checks showed accurate temperatures. He advised that the issue is with the temperature Diles that the customer is using due to the temperature Diles only recording air temperature and not product temperature. He advised to make no repairs at this time. Call complete."
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Mustang Ridge, TX 78610
Kevin
Job Details: 11/15/2022
"Arrived on site and inspected cooktop and found several burner heads are not installed properly. Also found it is not igniting. Found breaker is off and after resetting it and reseating all burner heads cooktop is now working properly, job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH7552OAS0
Near Austin, TX 78748
Leonardo
Job Details: 11/15/2022
Arrived on site to replace switches and holder. Replaced all parts. Test unit and unit test good job complete.
We serviced a
AMANA REFRIGERATOR
Model ART308FFDM10
Near Elgin, TX 78621
Cliff
Job Details: 11/15/2022
Arrived on site to diagnose a refrigerator that is not sealing properly. Found rc door gasket not fully installed and reinstalled gasket properly. All is working properly at this time and no leaks were found at time of service.
We serviced a
MAYTAG REFRIGERATOR
Model M1BXXGMYW00
Near Austin, TX 78758
Vincent
Job Details: 11/15/2022
"Arrived on site for refrigerator, inspected unit and work area. CX complaint was still building frost. Removed evap cover and found frost build up half way. Tested the heater and its working. Im suspecting after control was replaced no one defrosted the unit. Used my steamer and defrosted and called techline. Spoke to Chris SR#7735055575 and said to do sealed system repair if unit continues to do the same. Advised CX to check ice cream after 3 days if its still not frozen then we have an issue. After defrosting I checked the frost pattern and it looked good. No leaks where observed during service. Job completed."
We serviced a
LG WASHER
Model WM3670HVA
Near Austin, TX 78704
Matthew
Job Details: 11/15/2022
Arrived onsite to replace seal. Upon arrival inspected unit. Found model number in system and unit are different. Called SW and found hat the seal on had is not correct. Need to order correct seal
We serviced a
MAYTAG REFRIGERATOR
Model MSC21C6MFZ05
Near Austin, TX 78738
Luis
Job Details: 11/15/2022
"Arrived on site. Per customer loud noise from fresh food section after noise unit would not cool at setting of 37? but cooled at 36? ui stopped working,customer reset unit and dispenser worked as designed. Ran thermistors passed,ran diffuser customer informed noise from diffuser but louder. Reset temp back to 37? due to power reset possibly correcting issue,ordering a new diffuser will also order controls incase needed on return visit. ordrng 1 W11558187 (Ui) and 1 W11236851 (Diffuser) and 1 W11558184 (Main control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near New Braunfels, TX 78130
Andrey
Job Details: 11/15/2022
"Arrived on site to test unit for no ice production, tested unit found ice is functioning properly and filling with water, exposed evaporator and found it completely frosted over, defrosted evap and noticed in mode a noise coming from the back of unit like something is trying to activate, FC evaporator also pulsating to that noise, removed back compressor cover found noise coming from 3 way valve, customer stated it has been doing that noise every time a PO or PF error code appears on display, and the only goes away if power is cycled on the unit, due to the history with this model of refrigerator spoke to office, ordering LED control, HV control, main control, deli UI, UI control, FC evaporator motor harness and RC evaporator motor harness, ice box fan and deli harness, office to reschedule, will need 2+ hours on next visit ; ordrng 1 W10804160 (LED control) and 1 WPW10624574 (Power supply board) and 1 WPW10675033 (Control board) and 1 W11087438 (RC evaporator fan) and 1 WPW10389152 (RC fan support) and 1 W11039078 (FC evaporator motor) and 1 WPW10769076 (Deli UI) and 1 W11330971 (UI control) and 1 W11170612 (Deli harness)"
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Austin, TX 78705
Matthew
Job Details: 11/15/2022
Arrived onsite for dryer not functioning. Upon arrival inspected unit. Found unit does power on but does not start cycle. Inspected and found busted belt. Replaced belt with truck stock Belt 661570V. Tested unit and unit is now functioning properly. Job complete
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW2
Near Round Rock, TX 78665
Kimo
Job Details: 11/15/2022
"Arrived onsite for a washer that is making a banging noise when in use. Upon arrival I put the unit in and found F7E1. I cleared the code and ran unit drain and spin with towels evenly distributed in the basket and found that the was a bit more wobble than normal I checked the suspension and found them to be solid. I suspect that the grease shaft my be out of space cause the tub to make contact with the chassis, I am ordering gearcase, basket, and drain hose it was damaged. Office to reschedule ; ordrng 1 W11244231 (HOSE) and 1 W11513243 (BASKET) and 1 W11449840 (GEARCASE)"
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Waco, TX 76710
Jonathan M
Job Details: 11/15/2022
"Arrived on site for a wash machine that will not complete cycles. Inspected unit and work area. Did confirm the customers complaint and ran the unit through . Found an F8 E1 (low/no water detected during fill) and F5 E2 (lid lock fault) error codes. Ran the unit through an auto test and found the valves working as designed but the latch assembly not locking the lid. Found the lid attempting to lock over and over but would not actually lock the lid. ordrng 1 W11307244 (Latch)"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS09
Near Austin, TX 78737
Kevin
Job Details: 11/15/2022
"Arrived on site and inspected microwave/oven combo and found saved error code F1E5, Customer is experiencing this intermittently and also door not register as closed. Microwave cavity light is also out. Spoke with tech line and they confirmed that right hand side switch is likely the cause of both experiences. ordrng 1 W11325604 (Inverter) and 1 W10886919 (Lamp) and 1 W11238401 (Transformer)"
We serviced a
LG REFRIGERATOR
Model LMWS27626S/00
Near Salado, TX 76571
Gerry C
Job Details: 11/15/2022
"Arrive to inspect no water issue. I found the unit with very low water flow and inspection of the supply line showed microbial growth that I attempted to flush completely. I advised the CX that they may want to contact a water professional to further flush the system. After the flushing, the water flow increased marginally, denoting plugging of the valve system.
We serviced a
WHIRLPOOL COOKTOP
Model KGCC566RBL05
Near West Lake Hills, TX 78746
David S
Job Details: 11/15/2022
"Arrived on site for kitchen aid cooktop leaking gas. I inspected the unit and work area. I turned the gas back on and tested the burners, they are all working. I let the cooktop sit off for a while and could smell gas coming from the right rear burner cap. There was no gas coming from the other burners while turned off.ordrng 1 WP8286560 (Right rear gas valve)"
We serviced a
WHIRLPOOL FRIDGE
Model n/a
Near Austin, TX 78705
Matthew
Job Details: 11/15/2022
Arrived onsite for refrigerator not cooling. Upon arrival inspected unit. Opened freezer door and found evaporator covered in ice. Unit is having defrost issues. Ran and in test 4 showed defrost sensor OL. Ran evap fan test and was functioning. Ran forced defrost and unit seemed to be energized. Did not hear the sizzle but ice was defrosting. Ordering wire harness for open defrost sensor and control. Also ordering heater. Unit will need to be completely defrosted to inspect internal components. Office to reschedule. ordrng 1 W11545823 (Harness) and 1 W11449482 (Control) and 1 WP2323198 (Defrost heater)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Liberty Hill, TX 78642
Maurice R
Job Details: 11/15/2022
Arrived onsite for dishwasher buttons are not responding. On inspection was trying to but the unit into mode and the buttons were not responding. It took 4 to 5 times for it to respond ordering UI housing W11368911. CX was concern that the unit was not drying the dish. Informed CX that rinse aid has to be used in the unit to help with drying.No water leaks detected during service.; ordrng 1 W11367678 (Panel UI) and 1 W11368911 (UI housing) and 1 W10518394 (Element)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Georgetown, TX 78628
Lou
Job Details: 11/15/2022
"Arrived on site to install previously diagnosed and ordered parts. Due to the UI missing digits and the FC ice maker leaking, I removed and replaced the UI and ice maker and cycled power to reset controls. Ice maker harvested and filled with water as designed. Customer is waiting on the RC ice maker to arrive at which time our office will contact the customer to schedule service. No water leaks observed during service.; O-emld tckt"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Austin, TX 78758
Vincent
Job Details: 11/15/2022
"Arrived on site for microwave combo, inspected unit and work area. Error code F8E0 low speed fan. Tested unit in and found low speed not ramping up correctly. Im ordering the control and blower and returning with microwave manager. Office to reschedule when all parts are available. ; ordrng 1 W11598119 (Blower) and 1 W11261167 (Control) and 1 W11325603 (Microwave appliance manager)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Austin, TX 78738
Luis
Job Details: 11/15/2022
"Arrived on site for no ice. Ran icemaker passed and filled with water,found defective ice container,appears container not fully engaging switch ordering new container ; ordrng 1 W11244434 (Ice container)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Manor, TX 78653
Wesley
Job Details: 11/15/2022
Arrived onsite and found unit operating properly save the left side stop had come loose but was not brown. Reinstalled the stop properly taking care to show the procedure to customer. Ordering the non removable stops D2C only. ; ordrng 2 WP8565925 (Stop)s
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFP00
Near Austin, TX 78723
Matthew
Job Details: 11/15/2022
"Arrived onsite for complaints of unit making noise. Upon arrival inspected unit. Inspected unit and found unit is cooling properly. Ran checks and all components are functioning properly. Found complaint was on compressor humming. Due to unit operating as designed called tech line for assistance. Spoke to Rob, provided SR#7735059049. Tech concluded that unit appears to be operating as designed and that compressor is normal operating noise. Tech escalated call. Tech will have a response Thursday on any procedure to move forward if any. Pending tech response.; O-emld tckt"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS04
Near Austin, TX 78727
Vincent
Job Details: 11/15/2022
"Arrived on site for refrigerator, inspected unit and work area. CX complaint unit would not dispense water at times. At arrival I took temps and RC 26? FC 0? Refrigerator was dispensing water when I tested but seems like its the reservoir is freezing at times. I called techline and spoke to Travis w10684392 and suggested to order 3 foam seal SR#7735058071 and install them around the gaps on the reservoir area. No leaks where observed during service. CX would like last call of the day on 11/21/22; ordrng 3 W11573592 (Seal)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Austin, TX 78738
Luis
Job Details: 11/15/2022
Arrived on site. Installed new door removed upper section of protective film found damage on new door under film ordering another door. Tested icemaker icemaker working as designed. ; ordrng 1 LW10771436 (Fresh food door)
We serviced a
WHIRLPOOL RANGE
Model WEE745H0FS2
Near New Braunfels, TX 78130
Andrey
Job Details: 11/15/2022
"Arrived on site to test unit for erratic controls, removed back panel to inspect harness and found L1 connection shorted in junction, need new harness, terminal block and power cord to fix issue, ordering parts will need 2 hours on return visit, office to reschedule ; ordrng 1 WPW10245259 (Terminal block) and 1 W11134659 (Main harness) and 1 Pt400 (Power cord)"
We serviced a
MAYTAG WASHER
Model MVWB765FC3
Near New Braunfels, TX 78132
Andrew
Job Details: 11/15/2022
"Arrived on site to test unit for lid broken and latch not locking. Found broken lid was preventing lack from engaging properly. Replaced lid, unit now working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Austin, TX 78753
Wesley
Job Details: 11/15/2022
Arrived onsite and found unit operating with failed latch. Ordering latch to repair. Advised customer on findings. ; ordrng 1 W11513248 (Latch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Seguin, TX 78155
Andrey
Job Details: 11/15/2022
"Arrived on site to test unit for no ice production, tested unit found RC ice maker with a E5 error code, thermistor out of range, need to replace ice maker to fix issue, ordering ice maker, emitter, receiving board and fill tube heater to ensure completion office to reschedule ; ordrng 1 W11579560 (RC ice maker) and 1 W10898445 (Receiver board) and 1 W10870822 (Emitter board) and 1 W11087201 (Fill tube heater)"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HB2
Near Leander, TX 78641
Maurice R
Job Details: 11/15/2022
"Arrived onsite for F3E0 error. On inspection checked the oven sensor and it was good, all the rest of the components tested good. I ordered the contrl board. If you power down in backup it will allow to select bake and it will pre heat for 2 to 3 minutes before the error comes backup.; ordrng 1 W11567368 (Control board)"
We serviced a
MAYTAG. DRYER
Model MED8630HW2
Near Lakeway, TX 78734
Kevin
Job Details: 11/15/2022
Arrived on site and found customer is experiencing a rhythmic thumping sound when dryer is running. Found drum is making contact with right hand side cabinet wall. Right hand side panel is not dented inward but as dryer spins drum seam is making contact. Will bring back a new drum to correct issue.; ordrng 1 W10541657 (Drum)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near New Braunfels, TX 78132
Andrew
Job Details: 11/15/2022
Arrived on site to inspect unit for missing parts. Found third level tube and manifold parts missing. Office to reschedule. ; ordrng 1 W11175556 (Manifold) and 1 W11324430 (Manifold) and 1 W11175552 (Feed tube) and 1 W11324432 (Manifold)