We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 09/22/2021
Arrived on site for will no longer turn on to dry. The light is coming on so inside though. Found dryer would not turn drip umm when cycle started. I could hear the start button click and click gain after door closed. Tested door witch and it had continuity. Tested thermal fuse for continuity and it had failed. Removed thermal fuse and installed new thermal fuse. Dryer began spinning and heating as designed. Dryer was not getting good air flow which is what caused the thermal fuse to fail. Inspected exterior vent and found it to be covered in lint. Recommended customer call dryer vent wizard to ensure the new fuse did not fail due to the blockage in the vent. Job completed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ4
Near Pflugerville, TX 78660
Wesley
Job Details: 09/22/2021
Arrived onsite and replaced control. Unit lighting is now operating properly. Advised customer on repair.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Leander, TX 78641
Lou
Job Details: 09/22/2021
"Arrived on site to inspect dishwasher leaking water. Upon further inspection, I found the unit pulled out form the cabinets. Before testing, I found dry water streaks on the diverter housing along with some calcium build up. Also found the dispenser door missing. Customer opted to not replace the dispenser. I removed and replaced the sump/motor assembly and tested. Unit is operating as designed. No water leaks observed at the end of service, job completed. Unit left uninstalled per customer request."
We serviced a
AMANA DRYER
Model NED4655EW1
Near Georgetown, TX 78626
Jonathan S
Job Details: 09/22/2021
Arrived on site for dryer not heating. Inspected unit and work area. Tested operation and found heating. Performed air flow test with vent on and found restriction in air flow (red light). Removed vent and performed same test and found good air flow (green light). Found restriction in home venting. Informed customer on air flow and venting. Unit working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Leander, TX 78641
Kayman
Job Details: 09/22/2021
Arrived onsite to install previously diagnosed parts. I installed the ice maker and harness. When I restored power the ice maker cycled and filled as designed without being jumped.
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GL0
Near Round Rock, TX 78665
Jonathan S
Job Details: 09/22/2021
Arrived on site for dishwasher not cleaning dishes on 1 hour wash. Inspected unit and work area. Measured incoming water temperature at 120?. Performed diagnostics mode and found no fault code. Monitored test operation and measured amp draw to heating element. Found 7 amps to element. Found suds from rinse aid. Found all working as designed. Spoke with customer on user care guide. No water leaks detected during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Johnson City, TX 78636
Brandon
Job Details: 09/22/2021
"Arrived on site to replace broken control, after replacing, unit tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Johnson City, TX 78636
Brandon
Job Details: 09/22/2021
"Arrived on site to replace failed compressor, filter drier, and coupler, after replacing, I charged with 5.3 ox of r134a, unit started cooling. ; ordrng 1 Wpw10558424D2C (Ice container)"
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPS00
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 09/22/2021
"Arrived on site to replace previously ordered parts for ice machine. Replaced ext pump, circ pump, and control and all is working properly at this time. No leaks were found at time of service."
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS1
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 09/22/2021
Arrived on site to replace previously ordered parts for ice machine. Replaced pump and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Dripping Springs, TX 78620
Brandon
Job Details: 09/22/2021
"Arrived on site for customer complaint of unit not producing ice, found failed ice maker, I replaced ice maker, unit tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC604FSS01
Near Kingsland, TX 78639
Cliff
Job Details: 09/22/2021
Arrived on site to replace previously ordered parts for refrigerator. Replaced compressor and filter drier and verified unit held vacuum. Charged unit with refrigerant and all is working properly at this time. No leaks were found at time of service.
We serviced a
GE FREEZER
Model GNE25JMKLFES
Near Austin, TX 78721
Jacob
Job Details: 09/22/2021
Arrived onsite for unit having some freezing buildup in the unit. Looked inside the unit and saw a small amount of frost buildup. Fan had turned back on but didn?t hear any kind of grinding comings from the freezer. Checked the door sealing and the seal was closing good. Gave the customer instructions to possibly let the unit do an unthaw so it will help to remove any possible left over ice for 24hrs and restart the unit and see if the issue comes back. Let the customer know to have towels to help with any water that may come from the unit. No issues at this time. Job complete
We serviced a
KITCHENAID COOKTOP
Model KCGS550ESS01
Near The Hills, TX 78738
Leonardo
Job Details: 09/22/2021
"Arrived arrived on site for install of previously diagnosed parts. Installed new valve, holder, wiring harness, knob, and all new bezels. Double checked all gas connections and fastened tightly. Tested unit, all burners working properly, job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM05
Near Austin, TX 78704
Luis
Job Details: 09/22/2021
"Arrived on site. Diagnosed sealed system issue,replaced evaporator,compressor and filter drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good,checked compressor compartment no traces of dye,good frost pattern on evaporator no traces of dye."
We serviced a
WHIRLPOOL WASHER
Model MVWP576KW1
Near Round Rock, TX 78681
Jimmy J.
Job Details: 09/22/2021
Arrived on site for Drum is loose. Washer is moving and unstable when spinning. inoperable. Placed in diagnostics and no error codes came on. Placed in high speed spin and no vibrations or out of the ordinary movement was found. Customer had wet clothes inside the washer with a blanket and sheets. Explained the importance of washing towels with towels and sheets with sheets. Demonstrated how to load in loose heaps when washing mixed loads of clothes. Explained washing a blanket by itself would not work and cause uneven loads. Explained not to wrap clothes or blankets around tower. Washer working as designed. Job completed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Austin, TX 78738
Luis
Job Details: 09/22/2021
"Arrived on site for no cool. Removed both evaporator cover,found no traces of dye on fresh food or freezer evaporator,removed compressor cover no traces of dye. Ran test 4,pressure for fresh food reading -20 and 50 and freezer cool down reading -20 and 60 called tech support
We serviced a
WHIRLPOOL OVEN
Model WOS72EC0HS00
Near New Braunfels, TX 78132
Andrew
Job Details: 09/22/2021
"Arrived on site to test unit for UI issues. Unit was successfully connected to WiFi. Tested unit, unit now working as designed. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Leander, TX 78641
Lou
Job Details: 09/22/2021
"Arrived on site to inspect dishwasher not working. Upon further inspection, I attempted to place the unit in diagnostics and it was non-responsive. I found the breaker tripped. Checked breaker and found it to be a GFCI breaker and the light was flashing on it. I turned the power back on and placed the unit in diagnostics showing error code F6E4, but it was due to there being water in the tub when I arrived. I cleared the code and continued with testing. Unit is operating as designed. I recommended that the customer have an electrician look at the breaker and replace it if needed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model JS42NXFXDE01
Near Austin, TX 78732
Justin
Job Details: 09/22/2021
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE500ESS09
Near Bee Cave, TX 78738
Leonardo
Job Details: 09/22/2021
Arrived on site to test unit for oven door falling. Found right hinge not sitting correctly. Secured hinge test unit and unit test good job complete.
We serviced a
SAMSUNG DRYER
Model DV42H5000EW/A3
Near Leander, TX 78641
Lou
Job Details: 09/22/2021
"Arrived on site to inspect dryer not heating. Upon further inspection, I tested the unit and found the element not coming on. I disassembled the unit and tested the element and cutoffs and found one of the cutoffs open. Also found the red wire on the harness to the element connection was burnt/shorted. I advised the customer of my findings.I removed and replaced the element assembly and added a new connector to the harness from a connector from my van stock and reassembled the unit and retested. Unit is operating as designed. No lint observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Leander, TX 78641
Kayman
Job Details: 09/22/2021
Arrived onsite to install previously diagnosed parts. I installed all parts from diagnosis visit. I tested the unit and monitored for leaks. The unit is working as designed at this time and no leaks were detected during time of service. Job complete.
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Briarcliff, TX 78669
Robert
Job Details: 09/22/2021
Arrived on call for complaint of breaker tripping. Found washer connect to GFCI outlet. Recommend replace outlet.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Bastrop, TX 78602
Matthew
Job Details: 09/22/2021
Arrived onsite for potential gas leak. Upon arrival pulled unit to inspect gas line and connections. Used liquid leak detector around supply and connections. Also tested cooktop valves. Could not detect any leaks at this time. Called safety team for documentation. Provided SR#7731758646.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF550SAHS0
Near Round Rock, TX 78665
Jonathan S
Job Details: 09/22/2021
Arrived on site for dishwasher not drying dishes. Inspected unit and work area. Performed diagnostics mode and monitored operation. Measured incoming water temperature at faucet and found 120?. Found unit drawing 6.5 amps. Called Whirlpool tech support and spoke with Travis. Went over prior service performed. Tested all other components. Found all operating as designed. (7731813650).
We serviced a
WHIRLPOOL MICROWAVE
Model WMH76719CS1
Near Salado, TX 76571
Tali W
Job Details: 09/22/2021
On site for microwave door not closing properly. Found lower tab on door broken. Ordering stainless complete door. AUTHO. Office to reschedule. ; ordrng 1 W10860351 (Door complete) and 1 AUTHO (AUTHO)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Hutto, TX 78634
Tommy
Job Details: 09/22/2021
Arrived onsite for dishwasher stopping mid cycle. Upon arrival found panel damaged and bubbling also found unit owi was damaged. Ordering new panel and owi.; ordrng 1 W11116422 (Panel) and 1 W11084121 (Owi)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Hutto, TX 78634
Tommy
Job Details: 09/22/2021
Arrived onsite for refrigerator intermittently cooling and no ice. Upon arrival found unit compressor condenser coils clogged. Ordering starting device as unit is intermittently running compressor.; ordrng 1 WPW10197428 (Start dec)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS4
Near San Marcos, TX 78666
Noah D
Job Details: 09/22/2021
"Arrived on site to inspect unit for leaking gas around tubing. Upon inspection found the gas leak was in the middle of yellow gas line indicating pin hole, customer must have gas line replaced by builder or JB Hunt. Spoke with builder and instructed what to do next. Complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Cedar Park, TX 78613
Kayman
Job Details: 09/22/2021
Arrived onsite for dishwasher not draining. Upon inspection I found the heater element burned into 2 pieces. I found the filter and screen in the sump both damaged and the spray arm damaged. I ran diagnostics and found F7E1 stored in the unit. I found the unit washing and drained as designed. I will order the heater lower spray arm and filters to complete the repair. ; ordrng 1 W10518394 (Heater) and 1 W10872845 (Filter) and 1 WPW10463906 (Screen) and 1 W11084121 (Sensor) and 1 WPW10319027 (Lower spray arm) and 1 W10906426 (Control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS00
Near San Marcos, TX 78666
Noah D
Job Details: 09/22/2021
"Arrived on site to inspect unit for not cooling normally. Upon inspection found the Evap covered in ice causing cooling issues, customer will need to defrost unit for 3 days to clear ice, replaced control and changed defrost settings. Customer will defrost. Complete"
We serviced a
IKEA REFRIGERATOR
Model IX5BBEXDS01
Near Driftwood, TX 78619
Brandon
Job Details: 09/22/2021
"Arrived on site for customer complaint of unit not cooling, found fan motors running, but compressor was not. I found failed control, I replaced control, unit tested good."
We serviced a
GE DRYER
Model GTD65EBPLD
Near Spring Branch, TX 78070
Andrew
Job Details: 09/22/2021
"Arrived on site to test unit for dryer not spinning and burnt smell, test unit found blower wheel and unit vent pipe clogged with lint, removed lint, used vent tester to test unit with and without vent connected, unit failed with with vent connected and passed without, advised customer to have vent cleaned, job complete"
We serviced a
KITCHENAID DISHWASHER
Model KUDP01ILWH3
Near Austin, TX 78731
David Z
Job Details: 09/22/2021
"Arrived on site to diagnose dishwasher that had stopped mid cycle and didnt want to drain at first. On arrival unit was drained. Ran unit and tried to drain. Unit would not drain. Power cycled several times and unit drained. Unit had also leaked out the front of the door prior as well. Ran unit and found it was filling several times, and water level was too high. Found unit has failing control, and several symptoms are pointing to control.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Georgetown, TX 78628
Wesley
Job Details: 09/22/2021
Arrived onsite and found F7E1 error. Corrected issue with heating circuit by securing failed connections. All checks good. Unit is now operating as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near New Braunfels, TX 78132
Andrew
Job Details: 09/21/2021
"Arrived on site to install interlocks from previous diagnosis, installed interlocks, tested unit, unit now working properly, job complete"
We serviced a
GE DRYER
Model HTX24EASK0WS
Near Round Rock, TX 78664
David S
Job Details: 09/21/2021
Arrived on site for PUSH START NO SOUNDS CUST SETS TIMER KNOB CAN HEAR SOUNDS NOTHING IS HAPPENING. We inspected the unit and work area. We found the unit not coming on. We found the motor start winding is open and not allowing the unit to work properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ01
Near Leander, TX 78641
Tommy
Job Details: 09/21/2021
Arrived onsite for refrigerator loud fan noise. Upon arrival found evap frosted over. Let customer know unit will need full 48 hour defrost. ; saved tckt
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Elgin, TX 78621
Matthew
Job Details: 09/21/2021
Arrived onsite for dryer not heating. Upon arrival tested unit and found not heating. Verified voltage and was good. Unit would power on and tumble but not heat. Inspected unit and found connector to high limit thermostat loose. Secured connector and tested. Unit is now functioning properly. Job complete
We serviced a
WHIRLPOOL WASHER
Model WFW9550WW00
Near Austin, TX 78703
Matthew
Job Details: 09/21/2021
"Arrived onsite for washer giving error code. Upon arrival put unit in diagnostics and confirmed F20 error code - no water entering machine or pressure switch fault. Ran diagnostics tested and unit passed all test without fail. Ran quick wash cycle and unit completed cycle. Could not duplicate issue. Recommendations: if issues persist, recommend replacing pressure switch (checking hose as well). If switch is good, could potentially be a control issue not reading pressure correctly. Unit does seem to be getting adequate water. Unit is stacked.
We serviced a
WHIRLPOOL WASHER
Model MHW5630HW0
Near Austin, TX 78701
Scott
Job Details: 09/21/2021
"Arrived on site for unit not draining . ran diagnostics got error codes 0-2, 8-1, 6-1, 9-1 . Found unit draining very slowly . No water leaks detected at time of service,job complete"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Dripping Springs, TX 78620
Robert
Job Details: 09/21/2021
Arrived on call for complaint of buttons not working. Found some of the buttons not responding. Replace control and test.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Georgetown, TX 78628
Lou
Job Details: 09/21/2021
"Arrived on site to inspect freezer light not working. Upon further inspection, I found the FC light out and the ice maker light operating when I pressed the FC door switch. I removed and replaced the FC upper light and tested. Unit is operating as designed. Also, I found, while checking the ice maker light, that the ice maker harness had been pulled from its clips and was hanging over the ice tray. I found 2 wires with the protective cover broken. I placed some electrical tape over the breaks in the wires and placed the harness back into the clips and using foil tape, I secured the harness to the clips so they wont come out. Tested and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Georgetown, TX 78628
Lou
Job Details: 09/21/2021
"Arrived on site to inspect dryer not drying. Upon further inspection, I tested the unit by opening the door and closing the door switch. Once unit was on, I could see the element illuminating. Using the vent test kit, I tested the airflow to the unit and it failed two out of two times. I advised the customer of my findings and demonstrated the test to my customer. Customer advised that the vents have not been cleaned since they moved in. I recommended that they have the vents professionally cleaned. No lint observed during service, job completed."
We serviced a
MAYTAG DISHWASHER
Model MDB8959SFZ4
Near Waco, TX 76712
Jonathan M
Job Details: 09/21/2021
Arrived on site for a dishwasher that?s not starting cycles. Inspected unit into work area. Ran the unit through diagnostics and found an F5 E1 (door not closed) error code. Ran the unit through a diagnostic test in the unit ran as designed. Tested the unit in a normal wash cycle five separate times and found the unit working as designed. I asked the customer to run a load for me and noticed that they weren?t closing the door before the unit counted down causing it to go into a paused state. The customer was unaware that all they needed to do was to hit the start button and close it again before the time ran out. The unit is working as designed. Call complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HB4
Near Pflugerville, TX 78660
Matthew
Job Details: 09/21/2021
"Arrived onsite for microwave not heating. Upon inspection found issues in high voltage circuit. Replaced magnetron, capacitor and diode. Tested unit and unit is functioning properly. Job complete"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Mustang Ridge, TX 78610
Leonardo
Job Details: 09/21/2021
"Arrived on site for complaints of middle burner not lighting. Found grease and debris in burner. Took it off and cleaned. Tested burner, working properly."
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 09/21/2021
Arrived on site for Dryer is Not Tumbling or Spinning - Dryer. Placed dryer in timed dry and could hear motor whining. Gained access to drum and assisted drum to spin and dryer began spinning. Removed drum and tested voltage to motor. Motor was getting proper voltage. Removed motor / blower wheel and installed new motor and original blower wheel. Reassembled dryer and tested on timed dry. Found no heat turning on. Tested thermal cut off and it had no continuity. Customer stated they had parts and provided a thermal cut off. Replaced thermal cut off with customers provided thermal cut off. Tested dryer again and element began heating. Allowed dryer to run for five minutes to ensure the element would continue working. Heating element heating as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Austin, TX 78724
Taylor M
Job Details: 09/21/2021
"Arrived on site to diagnose dishwasher not drying dishes properly, upon arrival I gained access to the service diagnostics and found no fault codes, the customer informed me they are using finish jet dry rinse aid, I ran the unit in a diagnostics cycle and found that the unit is operating properly as designed. The customer also informed me that they had only run one cycle with jet dry thus far, i informed them that they should run hot water at the sink before running a cycle and to continue using jet dry as well. Unit is operating properly as designed no leaks and the heater checked good. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM00
Near Austin, TX 78724
Taylor M
Job Details: 09/21/2021
"Arrived on site to diagnose refrigerator with no cool in the refrigerator and the freezer compartment freezing over, upon arrival I gained access and checked the heater, bimetal and evap motor, all checked good, the cause of no cool is due to ice blocking the access to the refrigerator compartment, I replaced the control due to other components checking good, customer is going to defrost the unit due to it being in a vacant apartment, the unit is operating properly as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF760SADM2
Near Leander, TX 78641
Tommy
Job Details: 09/21/2021
Arrived onsite for dishwasher not receiving water. Upon arrival found unit was filling but sump and motor are dead.
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS1
Near Harker Heights, TX 76548
Al
Job Details: 09/21/2021
Arrived on site for dishwasher not starting. Confirmed the complaint and found the switch to power on the dishwasher was turned off. I turned on the switch and the unit began working properly. Customer satisfied Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Manor, TX 78653
Matthew
Job Details: 09/21/2021
Arrived onsite for refrigerator not dispensing ice. Ice maker is functioning. Upon inspection found ice bin liner clips broken on both sides. When auger motor is energized and rotates the bin is pushed forward moving components out of line and not allowing ice to dispense. Clips/retainers are part of liner
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS0
Near Austin, TX 78723
Taylor M
Job Details: 09/21/2021
"Arrived on site to diagnose dishwasher not draining, upon arrival I gained access to service diagnostics and found no error codes stored, I ran the unit in a diagnostics cycle and found that the drain pump is intermittent and needs to be replaced, the console is intermittently working as well, I verified the connection seating and am ordering the console just in case, office to reschedule when parts arrive. ; ordrng 1 W11460947 (Console)"
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS1
Near Austin, TX 78702
Leonardo
Job Details: 09/21/2021
"Arrived on site for install of previously diagnosed parts. Installed new center burner. Tested unit, unit tested good, job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 09/21/2021
Arrived on site for NOT DRAINING--HAD THE DRAIN PUMP REPLACED BY ANOTHER COMPANY--UNIT RUNS A FULL CYCLE. Placed in diagnostics and got inlet valve error. This was the only error code. Cleared error code. Ran through diagnostics and drain pump was chattering. Drain pump was unable to drain all the water so remaining water was still in the bottom once diagnostics completed. Removed drain pump and installed new drain pump. Ran through diagnostics again and water was still not draining properly. Pulled dishwasher to inspect drain hose and found ceramic piece of glass from plate had gotten lodged inside the drain hose causing blockage not allowing water to flow through as it should. Removed hose and installed new hose. Ran through diagnostics again and water was coming into disposal and into the drain as designed. No leaks detected. Job completed.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Leander, TX 78641
Lou
Job Details: 09/21/2021
"Arrived on site to install previously diagnosed and ordered part. Due to the control panel being damaged/dented, I removed and replaced the panel and tested. Unit is operating as designed. No gas leaks detected during service, job completed."
We serviced a
GE FREEZER
Model GSS25GMHJCES
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 09/21/2021
Arrived on site for Interior light on freezer side quit working. LIGHT-LIGHT NOT WORKING. Tested switch manually and switch was opening and closing as it should. Led board was receiving voltage from harness. Removed led board and installed new led board and lights came on. Job completed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS00
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 09/21/2021
Arrived on site to diagnose a refrigerator that is leaking. Found evap cover not in drain pan causing defrost water to run outside of pan. Reset cover to proper position and also removed foam from defrost drain. All is working properly at this time and no leaks were found after service was performed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Kingsland, TX 78639
Cliff
Job Details: 09/21/2021
Arrived on site to diagnose a dishwasher that is not cycling properly. Found pump assembly that was just installed defective and replaced it with new pump. Tested unit and found all is functioning properly at this time and no leaks were found after service was performed.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Meadowlakes, TX 78654
Cliff
Job Details: 09/21/2021
Arrived on site to diagnose a washer that is not cleaning properly. Tested all parts and components and found no failures to unit at this time and advised customer on clean washer cycle operation and frequency of use. No further repairs needed and no leaks were found at time of service.
We serviced a
GE MICROWAVE
Model ZWL1126SJ1SS
Near Spicewood, TX 78669
Brandon
Job Details: 09/21/2021
"Arrived on site for customer complaint of sparking and smell, found magnetron burned as well as cover. Ordering magnetron, cover, and diode.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Georgetown, TX 78626
Jonathan S
Job Details: 09/21/2021
"Arrived on site for dishwasher not drying dishes. Inspected unit and work area. Found rinse aid container empty. Measured incoming water temperature at sink and found 120? water temperature. Performed diagnostics mode, no error codes. Measured amp draw to heating element and found 6.9 amps to element. Checked for hot temperatures at end of test cycle. Found all components all working as designed. No water leaks detected during service. Spoke with customer on user care guide and operation."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Georgetown, TX 78633
Jonathan S
Job Details: 09/21/2021
"Arrived on site for refrigerator with crisper drawers not closing and shelf setting crooked. Inspected unit and work area. Found slide plate not installed correctly and causes crisper shelves to set crooked. Removed crisper assembly and reinstalled. Tested drawer operation and found working as designed. Found bracket on glass shelf bent, attempted to correct. Will need to replace shelf. .; ordrng 1 WPW10709163 (shelf-glas)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Jarrell, TX 76537
Jonathan S
Job Details: 09/21/2021
"Arrived on site to install previous diagnosed parts. Removed failed inlet fill and water hose to unit and installed new. Performed diagnostics mode and monitored operation. Installed insulation blanket and unit. Ran cycle to monitor for possible water leaks again. All tested good, no water leaks detected during service. ;
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF550CDHZ04
Near Austin, TX 78724
Taylor M
Job Details: 09/21/2021
"Arrived on site to diagnose refrigerator with the incorrect shelf on the right door, upon arrival the customer showed me the shelf, they included two of the same shelf instead of the correct shelf, I replaced the improper shelf for the correct one. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ01
Near New Braunfels, TX 78130
Andrew
Job Details: 09/21/2021
"Arrived on site to test unit for not dispensing water or making ice, tested unit found reservoir frozen over and pinched water line, thaw out reservoir and secured water line properly, applied silicone on reservoir penetration, tested unit, unit now working as designed, no leaks detected job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS00
Near Round Rock, TX 78664
Jimmy J.
Job Details: 09/21/2021
"Arrived on site for NOT COOLING IN FRIDGE SECTION FREEZER SEEMS OKAY-MR IS GOING TO MAKE SOME ROOM IN FREEZER. Found RC evaporator cover covered in a thick sheet of ice and frost. Customer signed fridge waiver. Explained to customer to lay down towels around front and both left and right sides once they unplug the fridge for 24 to 48 hours to catch any water that overflows from pan. Will return with all parts to repair defrost issue. Upon return we will start with testing the fresh food thermistor, then UI. ; O-emld tckt"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78738
Robert
Job Details: 09/21/2021
Arrived on call for complaint of tripping breaker called tech line 7731802020 the breakers are gfci will need to have them checked. The dishwasher passed test cycle.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ02
Near Leander, TX 78641
Kayman
Job Details: 09/21/2021
"Arrived onsite for refrigerator not dispensing ice. Upon inspection I found the ice bin full of clumped ice and I could not remove the bin. The ice would dispense but would not work intermittently or the arm would slip out of place. I inspected all gaskets and all checked good. I ran test 59 and could not feel any airflow from the ice box fan ports. I accessed the main control and tested P9 -2 to 3 and there was no voltage leaving the control to the fan. This would cause the ice to clump in the bin. I exited diagnostics and heard the fan turn on. I could feel air coming in through the vents. I am ordering the main control, side Ui, ice box fan and motor shaft to complete the repair. Returning tech will need to steam out ice bin to remove. Office to R/S due to part availability. ; ordrng 1 W11407678 (Ice box fan) and 1 W11450890 (Control) and 1 W11228132 (Shaft) and 1 W11314429 (Side UI)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ISF25D2XBM01
Near Austin, TX 78732
Brandon
Job Details: 09/21/2021
"Arrived on site for customer complaint of unit leaking, found leak coming from defrost drain line being clogged. I defrosted drain line and removed clog, unit tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Austin, TX 78744
Luis
Job Details: 09/21/2021
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Austin, TX 78741
Jacob
Job Details: 09/21/2021
Arrived onsite to replace parts. Was able to only have to replace the HMI board. Tested the unit. Unit powered on with no issues. No issues at this time. Job complete
We serviced a
GE COOKTOP
Model JGP328BEJ1BB
Near Georgetown, TX 78633
Jonathan S
Job Details: 09/21/2021
Arrived on site to install previous diagnosed part. Removed failed switch harness and installed new. Assembled unit and tested operation. All tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Liberty Hill, TX 78642
Tommy
Job Details: 09/21/2021
Arrived onsite for refrigerator still not reading doors being shut. As well as no cool and rust and damage to rear. Upon arrival found unit had damage in rear and was no cool.
We serviced a
MAYTAG FREEZER
Model MZF34X18FW04
Near Lockhart, TX 78644
Jacob
Job Details: 09/21/2021
Arrived onsite for unit not cooling. Looked at the unit and unit had cooled the whole time it had been plugged in for our return. Replaced the start device and the thermistor but it did not fix the issue. Submitted sealed system check list. Spoke with PR to help diagnose. Ordered parts. Office to reschedule ; ordrng 1 W10350564 (capacitor) and 1 W10709968 (drier-uv) and 1 W11189854 (compressor) and 1 W11209261 (EVAPORATOR ) and 1 W11396157 (CONTROL )
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Cedar Park, TX 78613
David S
Job Details: 09/21/2021
"Arrived on site to install previous diagnose parts. We installed gearcase, belt & cam. We ran a calibration and tested unit. Unit operating as designed. Job complete"
We serviced a
KITCHENAID MICROWAVE
Model KBMS1454SSS3
Near Georgetown, TX 78633
Jonathan S
Job Details: 09/21/2021
"Arrived n site for microwave with no power. Inspected unit and work area. Removed unit to gain access to fuses and door switches. Disassembled unit and tested noise filter fuse and found opened/ failed. Measured resistance on door switches and found working as designed. Powered unit on and tested heating operation and found operating as designed. Opened and closed door several times. Assembled unit and reinstalled. Tested heating and door operation again. All tested good.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Round Rock, TX 78681
David S
Job Details: 09/21/2021
Arrived on site for possible wash plate replacement. I found a silk pillow case stuck under the wash plate. I removed the wash plate and found signs of warping or bending. I reassembled the unit. It is working as designed. I advised the customer that silk or high thread count sheets and pillow cases can slip under the wash plate. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near San Marcos, TX 78666
Andrew
Job Details: 09/21/2021
"Arrived on site to test unit for tripping breaker, tested unit found wires not connected in junction box , connected wires, tested unit, unit working as designed, no leaks detected job complete"
We serviced a
KITCHENAID OVEN
Model KODT100ESS04
Near Austin, TX 78730
Kevin
Job Details: 09/21/2021
"Arrived on site and inspected ovens and found door handle is loose, after correcting it oven is working properly. Discussed use and care with homeowner, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED2GVEXVD00
Near Austin, TX 78736
Luis
Job Details: 09/21/2021
Arrived on site. Replaced dispenser and water paddle tested ice and water dispenser working installed new grill
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDM03
Near Austin, TX 78705
Luis
Job Details: 09/21/2021
"Arrived on site for no ice. Found harness not fully seated into icemaker housing,installed harness fully to icemaker tested icemaker,ice dumped and filled with water"
We serviced a
KITCHENAID DISHWASHER
Model KDTE104DSS1
Near Austin, TX 78751
Kevin
Job Details: 09/21/2021
"Arrived on site and inspected dishwasher and found drain pump is not secure. Wiring harness got caught in between Sam and drain pump.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near Austin, TX 78750
David Z
Job Details: 09/21/2021
"Arrived on site to diagnose refrigerator that is not cooling. Customer advised me the lights stay on, but no fans or cooling happen. Found compressor off and cold, and control reads -,-. Unit has failed control. Replaced and programmed new control and retested. Verified unit working as designed, compressor came on and began cooling.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Austin, TX 78724
Scott
Job Details: 09/21/2021
"Arrived on site replaced burner tube , sanded contact points ,screws . Still did not change oven issues . Called tech , checked voltage to switch . Recommended changing dis control again . Sr 7731552629Brian No gas leaks detected at time of service. Call to set return . ; O-emld tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Pflugerville, TX 78660
Matthew
Job Details: 09/21/2021
"Arrived onsite for refrigerator not making ice and warm temps. Upon inspection found both RC and FC compartment warmer that normal. Inspected freezer compartment and food was not frozen. Removed evaporator cover for inspection. Found irregular frost pattern in top right corner of evaporator. Also noticed evaporator fan was not running. Ran test 3 for evaporator fan and did not energize. While exiting test mode the evaporator fan started working again but still no frost pattern. Unit is having a Sealed system issue. Will need SS technician scheduled for min 2 hrs. Ordering compressor, evaporator, dryer and access valve. Office to reschedule ; ordrng 1 W10507884 (compressor) and 1 W11506635 (ACCESS VALVE ) and 1 WPW10143759 (dryer) and 1 WPW10313899 (evaporator)"
We serviced a
WHIRLPOOL VENTHOOD
Model UXB0600DYS0
Near San Marcos, TX 78666
Andrew
Job Details: 09/21/2021
"Arrived on site to test unit for vent hood not changing motor speeds. Found motor windings were bad. Replaced motor, tested unit, unit works good. Job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Dripping Springs, TX 78620
Robert
Job Details: 09/21/2021
Arrived on call for complaint of clock wrong and microwave door not showing closed adjustment to door now working properly
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW3
Near New Braunfels, TX 78130
Noah D
Job Details: 09/21/2021
"Arrived on site to inspect unit for not draining water and issues with cycles, upon inspection found the unit not clicking into gear. I found the incorrect actuator on unit. Replaced actuator and tested. Complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB2
Near Canyon Lake, TX 78132
Noah D
Job Details: 09/21/2021
"Arrived on site to inspect unit for not draining normally, upon inspection found the unit drained but very slowly. Checked drain pipe and found no issues, replaced drain pump and tested. All functions returned with no leaks. Complete"
We serviced a
AMANA WASHER
Model NTW4516FW1
Near Cedar Park, TX 78613
Kayman
Job Details: 09/21/2021
Arrived onsite for washer not starting or stopped mid cycle. Upon inspection I found error codes for out of balance and long fill stored in the system. I ran manual diagnostics and found the unit would start to make a high pitch whistle noise. I accessed the drive system and found yellow gearcase oil on the shifter and drain pump. I could also see shavings from the belt in the pulley shield. No leaks detected during time of service. Job complete
We serviced a
WHIRLPOOL FREEZER
Model WZF79R20DW00
Near New Braunfels, TX 78130
Andrew
Job Details: 09/21/2021
"Arrived on site to test unit for not cooling properly and intermittent power loss. Found compressor was not kicking on. Found thermistors were not in range. Replaced thermistors and start device. Unit working good. Per service pointer W10790481 replaced control box as well. Tested unit, unit is working good. Job complete."
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS1
Near New Braunfels, TX 78130
Andrew
Job Details: 09/21/2021
Arrived on site to test unit for door issues. Customer stated oven is fine and no service needed. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near New Braunfels, TX 78132
Noah D
Job Details: 09/21/2021
"Arrived on site to inspect unit for Leaking, upon inspection found the unit was leaking from drain hose causing issues, while replacing drain hose found the size of the ports too large. Ordering correct drain hose. Office to reschedule ; ordrng 1 W11381654 (Drain hose) and 1 W11131184 (Drain hose)"
We serviced a
KITCHENAID COOKTOP
Model KCGS356ESS00
Near New Braunfels, TX 78132
Noah D
Job Details: 09/21/2021
"Arrived on site to inspect unit for not lighting burner, upon inspection found the unit trying to light itself but burner heads are off, realigned caps and fire returned. Complete"
We serviced a
WHIRLPOOL COOKTOP
Model KGCC766RSS01
Near New Braunfels, TX 78132
Noah D
Job Details: 09/21/2021
"Arrived on site to inspect unit for not making contact and igniting, upon inspection found the screws had been tampered with, while I could remove burner head I was unable to successfully removed shafts of screws, will need new holderOffice to reschedule ; ordrng 1 W10128448 (Holder)"
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ0
Near Buchanan Dam, TX 78609
Cliff
Job Details: 09/21/2021
Arrived on site to diagnose a dishwasher that is not heating. Found heating element unplugged and rewired unit properly. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near New Braunfels, TX 78130
Andrew
Job Details: 09/21/2021
Arrived on site to replace infinite switches from previous diagnosis. Found no issue with unit as it is operating as designed. Replaced infinite switches as a precautionary. Job complete.