"Arrived on site to test unit for not spinning out clothes, customer stated that at the end of cycle the drain pump does not disengage and she has to unplug it from the wall, tested unit found pressure switch on control is failing, replaced control and tested, unit is now running as designed, no leaks detected job complete, installed W11607637"

"Arrived on site to test unit for not heating, tested unit found cutoffs are good and unit is venting properly, disassembled unit and found coil valve disconnected, secured connection and tested, unit is now running as designed, no leaks detected job complete no parts installed"

"Arrived on site to test unit for long drain error, tested unit found drain pump is not engaging, voltage is coming out from control but nothing at drain pump, connected external power to pump and removed all water, replaced harness and tested, pump is now activating but basket is extremely bouncy do to failed suspension, ordering suspension rescheduled for 10/08 installed W11568984; ordrng 1 W11400156 (Suspension)"

"Arrived on site to test unit for not cooling, tested unit found it evaporator completely enclosed in ice, do to excessive amount of ice unit will need to be completely defrosted before our next visit, unit will be transferred to unit 1211 for next visit service, recommend replacing heater harness assembly, thermistor, control and UI reschedule for 10/08 no parts installed; schdld next appmnt for 10/8 TUE !"

"Arrived on site to test unit for oven not heating, tested unit found failed glow igniter, replaced and tested, unit is now running as designed, no leaks detected job complete installed W10918546"

"WTW6157PW0 Arrived to inspect non-completion of cycle. There was an F2E3 stored and I cleared for testing. The lid hinges were bent, causing the lid to have to be held in place to start the cycle. The customer had noticed the machine would stall out prior to spin as well. I corrected the lid hinge issue and tested within test and customer modes. The unit operated as expected and no leaks were observed during service."

"WFES3030RS0 Arrived for breaker tripping. I found the machine would trip constantly and differently from the recently found common issues. The cored was wrapped around several times and after correcting, the issue stopped. I was able to fully preheat two separate times to 500, without lifting the ground. Operational test good."

"Arrived on site to test unit for power issues, customer stated that unit would randomly loose functions on the console and lights stop working after he wiggles the pantry harness and reset breaker all functions returned also dispenser button gets stuck and he has to pull it back to get it to stop, ice form in ice chute, tested unit found ice door not sealing properly and broken spring on the dispenser paddle, will need to replace paddle, switch, spring and separator, after running multiple times tests was able to pinpoint issue the the 12 volt DC circuit, issue is shutting down all components including, evap fans, lights compressor 3way valve that effects the cooling if unit is not reset in time, recommend replacing deli UI and harness, door UI, control, high voltage control and LED control, office to get authorization and reschedule ; ordrng 1 W11109505 (Dispenser paddle spring) and 1 W11109510 (Dispenser paddle assembly) and 1 W11572058 (Seperator) and 1 W11087492 (Switch)"

"WTW4855HW3 Arrived to inspect washer not working. Discussion with construction contact advised the machine was actually in 9313, as there is no 9315 within the property. I found the machine with the slow and steady blinking sensing LED and no other functions or operations could be activated. The long-press reset worked to clear the stuck state and I calibrated the control. Testing within automatic and manual test modes showed the machine fully operational at that point, and customer mode, abbreviated cycles worked as well. If the condition persists, the machine will require the control to be replaced. No leaks observed during service."

"Arrived on site to test unit for gas leak, customer stated that she was not aware that unit is going to get fixed and thought it was going to get replaced according to the other appliance company that was out there to service it and has replaced multiple regulators, after clarifying with the builderthat it was oaky to service tested unit found that the manifold and regulator will need to be replaced, disassembled unit but manifold provided is labeled correctly but different part in box, ordering manifold office to reschedule ; ordrng 1 W10594396 (Manifold)"

"Arrived on site to test unit for not cooling. Upon arrival customer stated same issue has happened as the previous service call. Inspected unit and found frost has transferred to the evaporator cover indicating a defrost issue. Unit will need to be defrosted 24 hours before scheduled date. Will need to order parts pertaining to that issue for return visit. Ordering parts, no parts installed, rescheduled for 10/09. Customer would like a sooner day if any cancellation occurs. ; ordrng 1 W11566892 (evap harness) and 1 W11396715 (Evap fan motor)"

"Arrived on site to inspect unit for leaking underneath. Upon closer inspection found water in float tray and unit leaning towards left side. Leveled unit and dried out float tray. Ran diagnostic cycle, unit is running as intended. Job complete. NO PARTS USED"

Arrived on site to replace tub gasket. Replaced gasket test unit and unit test good job leaks present at this time job complete. W11483553

Arrived on site to test unit for oven not heating. Test unit and found bad glow igniter. Replaced igniter test unit and unit pre heated to 350?. Job complete W10918546

Arrived on site to test unit for unit smelling like gas. Test unit and found half of the burner igniting and the other half taking 20-30 second to ignite releasing a lot of gas. Adjusted the choke on the bake burner and re tested the unit and bake burner igniting right the way all the way around. Job complete NO PARTS USED.

"Arrived on site for left door not leveled with right door. Upon arrival, inspected unit and found unit wobbly. Added refrigerator shim 4387828A to left rear of unit as well as setting adjustment to bottom of door. Unit is operating as designed. Job complete"

"Arrived on site for leaking from door. Upon arrival, inspected unit and found right rear of tub severely dented inward not allowing lower rack to push in completely in turn not allowing door to close correctly. Need to replace tub. Ordering tub. Office to reschedule.; ordrng 1 W11409866 (Tub)"

"Arrived on site for dented freezer door. Upon arrival, inspected unit and confirmed issue. Stainless door skin W10799261. Unit is operating as designed. Job complete"

"WED4850HW0 Arrived on site for unit not powering on. Upon arrival, unit breaker was in the off position. Previous visit, the breaker was tripped. Turned breaker back on. Upon closing electrical box, the unit breaker turned off within couple of seconds. Tried multiple times and same situation occurs. Unit will trip right away but within a couple of seconds without unit running. Customer also mentioned their oven will turn off the breaker as well. Advised customer to contact builder to inspect electrical and replace with new breaker. Unit is functioning as designed. No parts replaced"

"Arrived on site for no lights. Diagnosed a defective led module,per service pointer removed all leds,installed updated leds all leds working as designed. AUTHO S84638 Used 4 W11632139; used 4 W11632139 (Led module) from stock"

"Arrived on site to inspect microwave arcing. Upon further inspection, the customer advised they used the microwave and it began to make a loud pop noise and arced. Tested the unit and it made the loud popping noise like a gunshot. I found the magnetron, capacitor and diode will need to be replaced. Due to this issue being a Safety call, I will need to contact tech support to get documented and contact the Whirlpool Safety Team to report and allow them to determine if the repairs will be covered under concession. Will notify office to place this call on for next business day to follow up. Unit left unplugged for safety. Notified the landlord of the situation and that someone would contact them next business day with a resolution to the issue.; O-emld tckt"

"MVW6200KW0 Arrived to install previously diagnosed and ordered part. I found the model number for the machine did not match the current one, and the s/n for both was the same. On prior service I had attempted to correct, but the system did not save the info. I retrieved the correct part from the warehouse and returned to install. After installation, all testing showed the issue resolved and the machine regained normal operation. No leaks observed during service and drain safety strap installed, due to maintenance personnel discarding the existing one when the valves were replaced."

"WFG505M0BS3 Arrived to inspect odor when using the oven and debris within door glass. I found a prior servicer had apparently replaced the igniter and it was out of place severely, and not within the flame kernel as designed. I was able to correct the igniter position and tested. The air shutter was incorrectly set, allowing too much airflow and creating a lean-condition flame. I adjusted the air shutter and tested. The oven door handle was very loose and due to potential hazard of glass breakage, I disassembled the oven door and corrected, removing internal glass debris as well. The unit operated and cycled as designed. I noted the anti-tip device was found within the broiler area and advised the customer of its purpose and that an installer or other service equipped to bore into concrete would be required to install the device. No gas leaks detected during service."

"KRFC704FPS06 Arrived to inspect temperature issues. The interior temperatures were elevated, the RC was 44 and the FC was 10, with settings of 37 and 0, the recommended temperatures for this model. I found very elevated temperatures around the machine, within the confines of the tightly fitted cabinetry that was preventing cool airflow of the rear condenser cooling design. The condenser discharge temperature was highly elevated and measured at 102F and should have been only several degrees above ambient on this efficient design. Adjacent condenser areas were just under, at 98F and the wall behind the machine was 97F. The air divider was missing and appeared to have never been installed during manufacture. I advised the customer of my findings and we will return with the air dividers and correct as required. The machine must set forward of the back wall of its installation area, by three to four inches and the divider, as designed, cannot do its job of preventing hot air circulation within the cool air intake side and modification will be required. The right RC door gasket was torn as well, and will require replacement. Office to order parts and set service for tech GCO. no leaks observed during service. ; ordrng 1 W10917313 (RC Door Gasket) and 1 W11466308 (Air Divider) and 1 W11449545 (Lower Divider)"

"WEG745H0LZ4 Arrived to inspect loss of power. When the customer attempted to use the air fry feature, the circuit would immediately trip. I found wiring incorrectly routed and causing the issue. I was able to correct the routing, ensuring correct routing and verified no permanent damage had been done. The unit resumed normal functions and no gas leaks were detected during service."

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the gearcase, cam & belt and calibrated the unit. Tested in diagnostics and unit is operating as designed. I made recommendations for use and care, as well as, detergent and fabric softener use. No water leaks observed during service, job completed. W11454372, W10721967, W11239857"

"Arrived on site to inspect dishwasher not drying. Upon further inspection, I placed the unit in diagnostics showing error code F7E1-no heat. I cleared the code and continued with testing and unit operated as designed. While testing, I checked the amp draw to the element with my multimeter and found the element getting 7-9amps during the wash and drying cycles of diagnostics which is within range of specifications. At the end of testing, I demonstrated to the customer that the element is working by pouring water into the element and it sizzled and steam was made. I made recommendations for use and care, as well as, detergent and rinse aid use. I advised the customer that due to the design of the unit, there will always be some water within the unit after a cycle is completed. No water leaks observed during service, job completed. No parts installed."

"Arrived on site to test unit for leaking water, tested unit found water in basket and drain pump not activating, tested pump and found it good, connected 120vac and activated pump and eliminated all water, pump not receiving any voltage, a possible break in the harness, recommend replacing lower harness and control, ordering parts rescheduled for 10/2 no parts installed ; ordrng 1 W11627517 (Control) and 1 W11435841 (Lower harness)"

"Arrived on site to inspect dishwasher shutting off after a few minutes of being turned on. Upon further inspection, I placed the unit in diagnostics error code F8E1-no water. Cleared the code and continued with testing and found no water being dispensed isnt the tub. I checked the valve under the sink and found it turned off and turned it on and continued with testing. Unit filled and operated as designed. No water leaks observed during service, job completed. No parts installed today."

"Arrived on site to test unit for not dispensing ice, tested found bin auger getting jammed and ceasing up, replaced bin and tested unit is now running as designed, no leaks detected job complete installed WPW10558423"

"Arrived on site to test unit for oven not working, tested unit found bake and broil igniters not sparking, replaced DSI board and tested, unit is now running as designed, no leaks detected job complete W11162730"

"Arrived on site to test unit for not dispensing ice, tested found bin auger getting jammed and ceasing up, replaced bin and tested unit is now running as designed, no leaks detected job complete installed WPW10558423"

"Arrived on site to test unit for burning cloths, tested unit found all components activating properly, unit is heating and vent test passed, customer brought some of the item that got damaged, noticed all items are synthetic and tend to burn easily, explained to customer that these fabrics need to be dried low heat to no heat at all, unit is running as designed, no leaks detected job complete no parts installed"

"Arrived on site to test unit for no ice production, tested unit found ice maker is unresponsive in diagnostics, replaced ice maker and tested, unit is now running as designed, advised customer to give it 72 hours for ice production, no leaks detected job complete installed W11700250"

"Arrived on site to test unit for not latching, tested unit found no error codes and all components activating properly in diagnostics, customer stated that the unit will lock and then unlock, started multiple normal cycles with no issues explained to customer that its possible that the power cycle reset everything, but at this time there is nothing wrong with unit, no leaks detected job complete, no parts installed"

"Arrived on site to test unit for no power, tested unit found no incoming power to unit , customer stated that they just moved in and it was not working, inspected breaker and found it tripped, reset and tested, unit is now running as designed, started unit multiple times and ran for 10 minutes with no issues, advised customer to monitor, if breaker starts to trip more frequently, then it will need to be replaced, at this time job complete no parts installed"

"Arrived on site to test unit for door coming apart and excessive gas smell, tested unit found loose screws on handle causing glass to move and pop out from brackets on the bottom, secured handle and brackets, door is now functioning properly, inspected unit for excessive gas shel and found air gas mixture valve is not adjusted properly causing gas not to burn up efficiently, adjusted valve and tested unit is now running as designed, no leaks detected job complete no parts installed"

"Arrived on site. Found harness not fully connected to control,reconnected harness unit powered on. No parts used."

"Arrived on site to test unit for beeping and ice maker issues, customer stated that unit started to beep, after she reset control it went away and ice maker will not shut off, tested unit found all components working properly, showed customer where the off switch for the ice maker is located and explained that its possible the door was not closed all the way causing door alarm to turn on, advised to monitor and make sure that doors are always closed properly, unit is running as designed, no leaks detected job complete, no parts installed"

"Arrived on site to inspect dishwasher not turning on. Upon further inspection, I attempted to place the unit in diagnostics and the control panel failed to respond. When I checked to see if the unit was plugged in, I found a junction box with a switch in the off position. Turned the switch on and the unit powered on. Tested and unit is operating as designed. No water leaks observed during service, job completed. No parts installed."

"Arrived on site to test unit for sparking, tested unit found arcing coming from metal rack in unit, explained to customer that the only time that rack should be used is when there is a items weighing it down, advised customer to completely remove it, all components are activating properly and unit is heating, at this time, job complete"

"Arrived on site to test unit for excessive shaking and clothes not getting clean, tested unit found suspension good and all components activating properly, customer stated that its gets loaded to the top at times, explained to customer that this unit does not use much water and it should not be loaded more then 50% for optimal performance, if loads get off balance cycle can be paused and cloths adjusted, unit is running as designed, no leaks detected job complete"

"Arrived on site to inspect unit for control panel being loose. Upon closer inspection found screws loose. Tightened all corresponding screws, pictures included. Unit is running as intended. No leaks present at this time. Job complete. NO PARTS USED."

"Arrived on site to inspect unit for not cleaning dishes. Upon closer inspection found unit filling with water but pump was clicking and not moving water, replaced pump and motor, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11613479"

"Arrived on site to test unit for no power, tested unit found no incoming power, inspected breaker and found it tripped, reset and tested unit, unit is now running as designed, explained to customer the issue with the breaker tripping and if it gets more frequent then it will need to be replaced, at this time job complete no parts installed"

"Arrived on site to test unit for no operation. Upon arrival customer stated unit is still in warranty. Customer provided POP, attached to SD and sent to claims thread. Unit is in warranty. Gained access to backside of the unit and found found all fuses reading properly. Inspected door switch and found switch leg is broken. Replaced door switch (WP3406107) and tested unit, unit is now running as designed, job complete."

"WFW560CHW4 Arrived on site for unit not powering on. Upon arrival, was unable to start with power button. Entered diagnostics and woke up display. No errors store. Ran diagnostics and passed. Unit is functioning as designed. No water leaks detected at this time. No parts replaced"

WFW560CHW4 Arrived on site to replace previously ordered parts. Proceeded to replace W11352995 cabinet. Tested unit and now unit is functioning as designed. No water leaks a detected at this time

"WED4950HW0 Arrived on site for unit not powering on. Upon arrival, unit had no power. Checked voltage and found no voltage going to unit. Checked breaker and it was the tripped position. Turned back on and re tested. Unit is now functioning as designed. No parts replaced"

"Arrived on site for ice dispenser door sticking open after dispensing . Also found right side gasket on fresh food door tearing . Replaced separator and gasket only on right side door ,left in good shape W10830055, WPW10353552 . Ice door is shutting properly . No water leaks detected at time of service . Job complete"

Arrived onsite for dishwasher not cleaning utensils. Upon arrival I went into diagnostics mode. No errors are present at time of service. I ran a diagnostic cycle and found the unit to be running the cycle with no issue. I asked the customer what detergent she was using and it was liquid cascade. Customer stated she was using pods before and they were cleaning good. I advised the customer to switch back to pods and that the pods have stronger cleaning power compared to the liquid as it is more diluted. The unit is operating as designed. I also told the customer to run their sink on hot water so that the water heading into the dishwasher will be hot right away. No water leaks present at time of service. Call complete. No parts installed.

"Arrived on site for refrigerator not making ice. On arrival confirmed failure and found ice maker motor failing, replaced ice maker w11700250 and tested unit. Found no leaks and informed customer to give unit 3days to fill bin. Call complete"

"Arrived on site. Replaced air tower,found air seeping around damper added sealer around damper housing. W11235114"

"Arrived on site to inspect unit for shutting off mid cycle. Placed unit into diagnostic mode found no error codes. Placed unit into diagnostic mode again LED on control panel did not illuminate correctly. Also video showed by customer showed console behaving incorrectly, pictures included. Customer stated unit works occasionally and sometimes doesnt. Ordering console and will return. Rescheduled for 10/2; ordrng 1 W11316623 (Console)"

Arrived on site to install previously diagnosed and ordered part. Installed the valve assembly and hooked up the unit to water and power for testing. The unit is operating as designed. W11165546

"Arrived on site to replace valve diagnosed on previous trip. Replaced valve, tested unit, unit still wouldnt feed water. Tested unit with new control same issue. Ordering harness, valve and control. Office to reschedule. USED W11175771; ordrng 1 W11175771 (Valve) and 1 W11613566 (Control) and 1 W11697180 (Harness)"

"Arrived on site to inspect unit for loud humming noise coming from unit. Placed unit in diagnostic found sound appeared on test 3 for evap and damper. Found evap motor causing noise. Replaced evap motor, tested unit, unit is no longer making noise. No leaks present at this time. Job complete. USED W11661931"

"Arrived on site to inspect dishwasher not cleaning and customer requesting someone to check it over. Upon further inspection, I placed the unit in diagnostics showing no error codes and tested. The unit operated as designed and showed no error codes at the end of testing. I found no damages inside or on the outside of the unit and no water leaks observed during service. Unit is operating as designed. No water leaks observed during service, job completed. No parts installed."

"Arrived on site to inspect refrigerator ice maker leaking water. Upon further inspection, the customer pointed out that there is water dripping from the bottom left corner of the FC door when they dispense water. Customer tested the water dispenser and I found where the water is leaking out. I removed the outer door skin and found and screw stripped out. I was able to get the screw out once I had the skin removed, I found water on the door and inside of the skin (photos). I found the water dispenser tube is cracked at the bend (photo) and when dispensing water, the tube leaks and the water flows behind the dispenser housing and down the door. I inspected the lower hinge parts and they are good to transfer to the new door. I am ordering the FC door, door gasket, door skin screws (4), CNOTE-2MAN JOB (SENIOR TECHS), CNOTE-2 HOUR JOB. Office to schedule return service due to the availability of the parts. Recommended the customer not use the water dispenser until the door can be replaced. ; ordrng 4 W10759522 (Door skin screw)s and 1 W11633382 (FC door) and 1 W11625072 (FC door gasket) and 1 CNOTE (2 HOUR JOB) and 1 CNOTE (2 MAN JOB (SENIOR TECHS))"

"Arrived on site to test unit for timer issues. Upon arrival customer presented issue, timer hasnt has been stripped causing the whole shaft with the knob to slide out rendering unit unusable. Per special project, replaced timer (W11685947) and tested unit, unit is now running as designed. Advised customer that the timer is designed to only be turned to the right. Job complete."

Arrived on site to test unit for fan motor working. Test unit and found and blower. Replaced blower test unit only working on speed 1 not speed 2. Test unit and found bad board. Replaced board test unit and unit test good job complete. Unit working on speed 1 and 2. W11441128. W11552018

"Arrived on site for a washing machine that wont start a cycle. Inspected unit and work area. The customer advised the lid was locked and he was unable to get his clothes out until he broke the lid free. He did both that since then, he has been unable to wash a load of clothes. I found that when you try to start the cycle, the unit was telling you to close the lid, even when the lid was closed. I looked the latch assembly and found one of the Switches on the latch assembly pushed all the way in and could not be reset. I replaced the latch assembly and ran the author diagnostics. I found an F0 E7 (load detected during a clean wash cycle) error code. I ran the unit through an auto test and found the unit working in operating as designed. Call complete. W11700916."

"Arrived on site for a washing machine that is starting by itself. Inspected unit and work area. The customer advised they were running a load of jeans and clothes together and that the unit stopped mid cycle. When they went to run a drain and spin cycle, they found the unit continuing to run after 2 1/2 hours. they called whirlpool and went through a step-by-step instruction on how to reset it but ultimately, when the unit was turned off, the unit turned itself back on and started running. I ran the unit through diagnostics and did not find any store error codes. I ran the unit through an auto test, and the unit ran and operated as designed. I went ahead and replaced the control and tested the unit. I found the unit working and operating as designed. Call complete."

"Arrived on site for a dryer that is not drying clothes. Inspected unit and work area. The customer advised that the unit is taking 2 to 3 cycles to dry clothes and that the unit does tumble and eat. I tested the unit and confirmed the customers complaint. I found that when I opened the dryer door, I can feel a gosh of hot air coming up through the dryer, indicating an airflow issue. I took a look in the attic, and found the vent, making several turns, but could not see the entire venting system due to the insulation. I checked dryer temperatures and found heat slowly rising and falling in the dryer, indicating a lack of airflow movement. I advise the customer that they either have a long vent issue due to several twists and turns of the vent or they have some sort of clog inside of their event. I did explain that there is no issue with the dryer itself but they will need to have their events looked at for further assistance. The unit is working an operating as designed. Call complete. No parts were installed."

"Arrived on site for a and ice machine that is not making ice. Inspected unit and work area. The customer advised that it was making very minimal amount of ice, but all of his ice was melting. I ran the unit through diagnostics and found all components working. I removed the front cover and found the cutting grid broken causing the issue. I replaced the cutting grid and tested the unit. I found the unit working and operating as designed. Call complete. W10919199."

Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. I confirmed the customers complaint and attempted to jump the icemaker. I found that the icemaker would not turn. I replaced the icemaker and tested the unit. I found the unit working and operating as designed. Call complete. W11700250.

Arrived onsite for unit needing sealed system repair. Found leak at manufacture drier lokring. Replaced compressor and drier. Flushed with nitrogen and checked for leaks. Found none. Pulled vacuum and held. Charged per spec and tested. Unit is running properly. Customer will monitor. Job complete

"Arrived on site replaced moisture sensor , also replaced control due to rapid flashing led light on control. W11733951, WPW10298258. Ran diagnostics all checking normal. No lint build up. Job complete"

"Arrived on site to diagnose dishwasher that was not drying dishes well. Customer showed me that there was still some moisture on the door and some dishes after normal cycles. I inspected the unit and found that no rinse aid was being used, which will largely diminish the drying quality. I ran diagnostics and found no error codes. Ran diagnostic cycle and verified in step 6 that element is hot, so we have no mechanical failures. Advised customer on proper usage / cycle settings and what they can do to increase drying quality. Unit working as designed. No parts needed."

"Arrived on site to diagnose cooktop with no what from warmer. Customer said it seemed intermittent, but stopped heating at all. Tested and couldn't find any heat coming out, cooktop on light illuminated. I removed the cooktop glass and didn't see any obvious pinched or broken wires. When I ran it glass off, the element was producing some heat. I replaced both the element and switch and made sure all connections were tight. Reassembled and verified it was heating correctly. Unit working as designed. Parts used - W10888698, W11041453."

"Arrived on site to diagnose range not heating in oven. Tested unit and found oven and cooktop are heating, but both very slowly. Checked terminal and found neutral and L2 were reversed. Correct wiring and tested. Verified proper operation. No parts needed."

"Arrived on site to follow up on oven that had gapping on the left hand side. I measured the gap at 5.7mm on arrival, this was with new hinges and receivers. I removed and installed the new outer door, and measured with the inner door OFF. Unit still had a 5mm gap, with a 1mm gap on the right side. Reinstalled inner door and called tech line. Provided measurements and findings to tech line, SR7740004353. Unit being sent up for product review since there are no other parts to install related to hinge areas. No further repair possible to resolve. Call completed. Parts used - W11653626, W11178521."

Arrived onsite for unit not cooling. On arrival temperature was set correctly however the freezer section was 25 degrees and fridge at 40 degrees. Was going to check pressure but need Oilless guages (ant compressor). Customer is not confident in moving forward as unit has not performed over two months. Office to reach out to customer.

Arrived onsite to replace UI and deli UI control. Found harness is shorted and causing lighting issues and dispenser issues. Called tech line spoke to Aaron- SR 7740002541. Confirmed harness broken. Replaced harness and controls. Also found freezer led shorting due to broken wire. Used led kit to replace LED. Tested and unit is functioning properly. Job complete

"WVU37UC0FS1 Arrived to inspect noise. I found in medium and high blower settings, the machine would start to rattle loudly. Inspection of the blower wheel revealed a crack on the outer section, allowing centrifugal force to spread the blower and cause an off balance condition at higher speeds. Office to order part and contact the customer to arrange return service. ; ordrng 1 W11099714 (Blower Wheel)"

"KRFC704FPS05 Arrived to install parts. I removed and replaced the HV, dispenser and side UIs and tested. As a furtherance of testing and because similar controls have been replaced in the past, I tested the ice dispenser microswitch. I found variable resistance from the low Mohms up to the 50s. Inspection of the switch revealed moisture had entered at some point and there were clear signs of corrosion. I removed and replaced the switch assembly and tested. The back of the unit is missing the lower air divider and the side UI over compressed during installation and will need to be replaced. Office to order parts. No leaks observed during service. Office to contact the customer to arrange return service. ; ordrng 1 W11574767 (Door UI) and 1 W10878920 (Lower Air Divider)"

"WTW4816FW3 Arrived to inspect continuous drain pump. Service test mode had F3E1, F1E1 and F8E1 stored and I cleared for testing. I found the pressure tube for the water level had been misrouted in the control area, causing a sharp bend right at the attachment point and resultant bellowing of the end of the tube, at the connection point. I trimmed the excess to ensure proper routing and a leak free connection. Due to prior service and the finding of a control error, I elected to replace and calibrate the control. The unit then operated as designed within service test mode and I could not recreate any further failures. No leaks observed during service. Drain safety strap added."

"KRSF505ESS00 Arrived to repair harness. Prior the harness repair, I inspected the rest of the machine. I noticed the RC door would not fully closed and the bottom drawer was out farther than it should have been. The left side of the evaporator intake had a solid, clear mass of ice and it was pushing out on the RC door. Further inspection showed the drip pan severely corroded and likely filling the drain assembly with rust and debris. The mullion had several mm of overlap beyond the lower chamber border and both door gaskets could not conform to the overlap. Light could be seen through both lower corners at the mullion. I advised the customer of my findings and they elected to replace the machine due to the high liklihood of failure. No leaks observed during service."

Arrived onsite for unit not keeping temp. Customer has to set unit to -8 degrees in freezer for unit to hold temp. If set to 0 degrees ice and ice cream start to melt. Called tech line. Spoke to Glen SR#7740004490.Check P20 cabinet thermistor. Found thermistor out of range. Recommend replacing thermistor. Also ordering replacement ice container due to separation. Office to reschedule ; ordrng 1 W11550867 (Cabinet thermistor) and 1 W11452364 (Ice container)

"Arrived on site for refrigerator needing gasket and bins. On arrival installed w11706640((2x), and w10830274 gasket. Also found temps in unit were warmer then needed. Fc was set to -5 degrees but was steady around 15-20 degrees and ice cream was halfway melted and not freezing. Ordering W11661931 evap motor and will need to return with controls sent for repair to help cooling and po failure. Rescheduled customer for 0/4/24; ordrng 1 W11661931 (Evap motor)"

"COMPLETELY DIFFERENT ISSUE FROM PREVIOUS VISIT. Arrived on site for no,ice. Found ejector fingers caught on icemaker housing,adjusted ejector and housing,reassembled unit ran harvest test passed icemaker filled with water."

"Arrived on site to test unit for not washing dishes, tested unit found wash motor not engaging, replaced motor assembly and tested, unit is now running as designed no leaks detected job complete installed W11613480"

"Arrived on site. Unit still under the manufacture 24 year warranty. Found pump shutting off water early not filling the pan,replaced the defective recirculating pump ran diagnostics all test passed. Used w11542867; used 1 W11542867 ( Pump) from stock"

"Arrived on site for microwave not turning on. On arrival found fuse bad and replaced it W11707984. Found when doors were opened the fuse blew again. Ordering W11707984 fuse, w11551761 lower interlock, w11551558 upper interlock. Rescheduled customer for 10/2/24; ordrng 1 W11707984 (Fuse) and 1 w11551761 (Interlock) and 1 w11551558 (Interlock)"

"Arrived on site. Removed evaporator,compressor,drier and tubing,installed a new evaporator,heater,clamps,drier,tubing and compressor,found inverter with burn marks,installed new inverter. Vacuumed system down,unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good,checked frost pattern good. Used w10629033,w2306094,wp2006751,1113048,w10841139wpw10143759,w11506635"

Arrived on site to replace previously diagnosed compressor. Unable to get compressor to engage in service test 40. Tapped to system on access port of compressor and found no refrigerant. Charged system with 100psi of nitrogen and found leak coming from internal of cabinet. Provided video to Tech-Line and advised customer to contact customer service. SR#7740000362

Arrived on site to replace lower blower. Pulled unit out of the wall to get to the back of the unit to replace blower. Replaced blower test unit by pre heating to 350? unit pre heated to 350? with no noise or error codes. Job complete. W11598119

"Arrived on site to test unit for not cleaning clothes, tested unit found all components activating properly, customer explained that everything is working but she wants a different unit because her previous one worked better, explained to customer that we can only fix units but not replace and unit is running as designed, no leaks detected job complete no parts installed"

"Arrived on site to replace previously diagnosed control, replaced control, unit is now running as designed, job complete installed W11607637"

"Arrived on site to test unit for oven and burner issues, tested unit found burner cap not on properly causing it not to spark properly, adjusted and tested, burners are now all igniting properly, tested oven and found really weak glow igniter causing it to take to long to reignite causing big temperature drops, replaced igniter and tested, unit is now igniting properly, unit is now running as designed, no leaks detected job complete installed W11176454"

"Arrived on site and replaced evap cover(W11610998), RC gaskets(W10917313), controls( W11664342 and W11567409). Unit is now working as designed. Advised customer to monitor. No leaks detected. Job complete."

Arrived on site to replace upper rack adjusters. Replaced left housing and right housing and clips and adjusters straps and positioners and cover. Test unit after replacing parts and no leaks present job complete. WPW10546503x2 Wpw10588164. Wpw10588165. Wpw10250160 x2 Wpw10195839x2. Wpw10195840x2. Wpw10250162x2.

Arrived on site to test unit for unit giving F8E1 error water in float switch. Test unit by pulling unit out and starting a cycle. Found unit leaking from sump and motor assembly. Removed motor to see if I could install it back correctly. Ran unit for 10 minutes not leaks but advised customer to used unit on a full cycle to see if it will leak. Will replace sump and more due to gasket damaged. Reschedule for Friday 10/4; schdld next appmnt for 10/4 FRI !

"Arrived on site for dishwasher not filling with water. Diagnostics shows F6E4, fae3. Advised customer since model and serial do not match then I can no longer proceed with repair. Advised customer to call and have data information updated."

"Arrived on-site for refrigerator needing water checked. On arrival inspected ice bin, fill, lines, res, and valves. Also removed fill line from wall of home and inspected for any debri coming from home but found nothing. Found no leaks and unit works as designed. Call complete"

"Arrived on site for refrigerator no cooling. Has to be on highest setting and ice cream is still soft. Has not made ice. Evaporator making loud noise. Correct temps 12-15f in Fzr, ref 30-45f. Removed evaporator cover. Frost pattern looks complete. Replaced motor. Accessed diffuser. Removed and let get to room temp. Found foam broken. Replaced diffuser. Sensors reading good at room temp Replaced control as it was not holding proper temperature. Bottom right side has some cabinet gap. Not creating any moisture issues inside. Confirmed sealing all the way around both doors. Verified operation. Call complete. W11566891, W11645127, WP2315549"

Arrived on site for microwave light not working. Turned off breaker. Removed from wall. Found lamp defective. Replaced lamp. Verified operation. Call complete. W10886919

"Arrived on site for dishwasher not starting. Lights up and can set it to start but nothing happens. Has F7E2 stored. Confirmed pump is not working. Replaced pump and motor assembly. Verified operation, no leaks. All complete. W11460946. Customer has been in home for a week."

"Arrived on site to inspect unit for having broken hardware. Upon closer inspection found spray arm broke off and then was melted by the element. Replaced spray arm, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11579565"

"Arrived on site for dishwasher not working and showing error. F7E2, f10e2. Found motor not working, vent checks good. Found motor not spinning, replace pump and motor assembly. Verified operation. Call complete. W11460946"