We serviced a
LG REFRIGERATOR
Model LFXS30796S/00
Near Liberty Hill, TX 78642
Lou
Job Details: 06/01/2021
"Arrived on site to inspect refrigerator temps. Upon further inspection, I found both compartments warm and all fans operating as designed. I inspected the compressor and found it making a gurgling noise and .59amps. Made contact with in-house tech support and advised of findings and they recommended sealed system repair due to the evaporators possibly leaking due to pinholes.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Dripping Springs, TX 78620
Andrew
Job Details: 06/01/2021
"Arrived on site to test unit for not washing correctly and leak on left side from door. Found diverter motor not switching to upper spray arm. Found vent fan leaking. Recommend replacing sump and motor assembly, vent fan, deflector and gasket..; ordrng 1 W11112070 (deflector) and 1 WP8269259 (gasket) and 1 WPW10428211 (vent asm)"
We serviced a
JENN-AIR DISHWASHER
Model JDB8700AWP3
Near New Braunfels, TX 78132
Noah D
Job Details: 06/01/2021
"Arrived on site to inspect unit for not completing cycles. Upon inspection found the unit did not go through diagnostics correctly as well, tested control and heater with no issues, vent fan was out of range.
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW3
Near Killeen, TX 76541
Al
Job Details: 06/01/2021
Arrived on site and inspected washer not starting. I ran diagnostics tested mode and found the valve is defective and not allowing water into the unit during a NORMAL wash cycle.Unit will need a control and valve to complete the repair.Needs more work.; ordrng 1 W11210459 (VALVE) and 1 W11498797 (CONTROL)
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near Austin, TX 78731
Justin
Job Details: 06/01/2021
"Arrived on site for a range with the front left element not turning on. I checked voltage at the wall and terminal block and found both good. I then gained access to the element and found proper voltage going to it as well, but not igniting. This indicates a bad element. Ordering the element to return and install. Office to reschedule. ; ordrng 1 W11517959 (Front Left Element)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Elgin, TX 78621
Matthew
Job Details: 06/01/2021
"Arrived onsite for microwave not heating. Upon inspection found unit has high voltage issues. Need to order and replace magnetron, capacitor and diode. Updated model number. Need to confirm prescreened parts ordered. Magnetron is listed with different part#.Office to reschedule. ; ordrng 1 W11493410 (MAGNETRON)"
We serviced a
WHIRLPOOL COOKTOP
Model WCE55US0HS01
Near Austin, TX 78728
Scott
Job Details: 06/01/2021
"Arrived on site for switch hard to turn . Found knob stripped ,switch in good condition. Ordering knobs . Call to set return ; ordrng 2 W11418244s"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS01
Near Austin, TX 78717
David S
Job Details: 06/01/2021
Arrived on site for combo unit not responding properly. I inspected the unit and work area. I found the unit display frozen and not responding. I power cycled the unit. I put the unit into diagnostics and found no fault codes. I activated all components and found them working as designed. I found the lights turning on and off on there own. I found the unit not connected to WiFi or a whirlpool app. I attempted to find the home network and the console would not find any near by networks. I am ordering a new console to complete the repair and spoke to the customer about getting the unit connected to WiFi and a whirlpool app when the new console is in. The office will reschedule when we have an eta on the part. I called and spoke to techline I advised them of the situation. I got sr# 7730883969.; ordrng 1 W11297728 (Console)
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW2
Near Georgetown, TX 78628
Jonathan S
Job Details: 06/01/2021
"Arrived n site for washer leaking water. Inspected unit and work area. Found cold water inlet valve loose on outside. Gained access to inlet valve and found broken (see SD-QUICKPIC). Removed failed valve and installed new. Performed diagnostics mode and ran test cycle. Monitored operation and observed for possible water leaks. Checked to maker hot and cold are connected to correct valves. All tested good, no water leaks detected. Spoke with customer on user care guide."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDM01
Near Cedar Park, TX 78613
Tommy
Job Details: 06/01/2021
Arrived onsite for refrigerator no cool. Upon arrival found unit control misreading thermistor replaced control. Evap was highly frosted blocking air flow. Unplugged unit and spoke with customer about allowing a 48 hour defrost. Job Completed.
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPS00
Near Burnet, TX 78611
Cliff
Job Details: 06/01/2021
We serviced a
KITCHENAID MICROWAVE
Model KHMC1857WSS0
Near Austin, TX 78738
Leonardo
Job Details: 06/01/2021
Arrived on site to test unit for broken door. . ; ordrng 1 W10250603 (Door)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near New Braunfels, TX 78130
Noah D
Job Details: 06/01/2021
"Arrived on site to inspect unit for not starting, upon inspection found the unit was on but the panel was not responding. Tested and found the voltage supplied was below 14 v. Replaced control and tested. No problems found. Complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS1
Near Lakeway, TX 78738
Brandon
Job Details: 06/01/2021
"Arrived on site for customer complaint of bottom rack wheels broken, found broken wheels, I replaced all of the wheels, unit tested good.
We serviced a
WHIRLPOOL OVEN
Model WOC75EC0HV04
Near Austin, TX 78728
Scott
Job Details: 06/01/2021
Microwave door light is stayin on when door is closed . Found door is not properly pushing interlocks . Ordering inner door , interlock harness, and hinges if needed . Call to set return ; ordrng 1 W10687342 (INNER MICROWAVE DOOR ) and 2 W10874474 (HINGE)s and 1 W11356970 (INTER LOCK HARNESS )"
We serviced a
WHIRLPOOL RANGE
Model WFG114SVB0
Near Elgin, TX 78621
Matthew
Job Details: 06/01/2021
Arrived onsite for range with F2 error code. Per whirlpool service pointer replace control with updated version. Replaced control. Tested unit and unit is functioning properly. Job complete
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Austin, TX 78723
Jacob
Job Details: 05/31/2021
"Arrived onsite for unit making clicking noises. Customer said that the rent company from where the unit is being rented from came out to help service the unit, had cut the cold and hot water hoses. Took a pic of the hoses, hoses were cut clean off. Customer is getting the other company to get new hoses. Clicking noises was the latch. Replaced latch. Could not test any further until costumer gets water hoses replaced and the drain hose needs to be placed correctly, to keep water from syphoning out of the unit. No issues at this time. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Austin, TX 78701
Leonardo
Job Details: 05/31/2021
Arrived on site to test unit for unit not washing correctly. Test unit and found upper rack stopper missing making top rack not make a full flush. Ordering new stopper office to reschedule. ; ordrng 2 WPW10508950 (Stopper)s
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Lockhart, TX 78644
Leonardo
Job Details: 05/31/2021
Arrived on site to test unit for unit leaking. Test unit and found leak coming from between the door. Found inner door to be damage making unit leak. Ordering new inner door office to reschedule ; ordrng 1 W11513971 (Inner door) and 1 WP8269259 (Vent gasket)
We serviced a
FRIGIDAIRE DRYER
Model GLER331AS2
Near Spring Branch, TX 78070
Andrew
Job Details: 05/31/2021
Arrived on site to test unit for squealing noise. Found blower wheel was broken off shaft and nut. Unit was full of lint from improper ventilation.
We serviced a
AMANA RANGE
Model AGR5330BAS3
Near Austin, TX 78725
Leonardo
Job Details: 05/31/2021
Arrived on site to do conversion from natural gas to LP. Job complete.
We serviced a
WHIRLPOOL OVEN
Model GR450LXLS0
Near Temple, TX 76502
Kayman
Job Details: 05/31/2021
Arrived onsite for range that stopped heating in the oven mid bake and now bake nor broil works. Upon inspection I found correct voltage and polarity and the terminal block. I found the sensor showing good resistance. I found the bake and broil relays on the control stuck open and not cycling.
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Leander, TX 78641
Tommy
Job Details: 05/31/2021
Arrived onsite for washer not turning or starting. Upon arrival found unit water was off. And unit had long fill error code. Turned water on and proceeded to test. Unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near San Marcos, TX 78666
Noah D
Job Details: 05/31/2021
"Arrived on site to inspect unit for not heating, upon inspection found a ACU error code and the unit did not heat. Ordering control. Office to reschedule ; ordrng 1 W11204514 (cntrl-elec)"
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near San Marcos, TX 78666
Noah D
Job Details: 05/31/2021
"Arrived on site to inspect unit for not heating, upon inspection found a ACU error code and the unit did not heat. Ordering control. Office to reschedule ; ordrng 1 W11204514 (cntrl-elec)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSS36MBX01
Near Waco, TX 76707
Jonathan M
Job Details: 05/31/2021
"Arrived on site for a refrigerator that?s freezing up near the air baffle and is not keeping temperature in the refrigerator section. Inspected unit and work area. Found the refrigerator somewhat disassembled by the customer. They advise that since they remove the air baffle from the refrigerator that it seems to be holding better temperature. Did find the air bifold shut and would not open until I?ve started poking the air baffle to try to open it. The unit then began to open as designed. However, when trying to get the air baffle to close, the unit motor would not start again.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GZ25FSRXYY2
Near Meadowlakes, TX 78654
Cliff
Job Details: 05/31/2021
Arrived on site to diagnose a refrigerator that is not producing ice. Found ice bin full at time of service and no failures were present. Advised homeowner on findings. No leaks were found at time of service.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS3
Near Hutto, TX 78634
Jimmy J.
Job Details: 05/31/2021
"Arrived on site for When start I hear arching/sparks inside control panel. Smells burning when start. Found magnetron,capacitor, and diode failed. Removed magnetron,capacitor, and diode. Installed new magnetron,capacitor, and diode. Tested microwave with one cup of water and microwave is heating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SMBM00
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 05/31/2021
Arrived on site to install previous diagnosed part. Removed failed closer and installed new. Tested door operation and door tested good. No water leaks detected during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM04
Near Mustang Ridge, TX 78610
Jacob
Job Details: 05/31/2021
Arrived onsite for water filter stuck. Was able to remove water filter. But could not get the plastic piece from inside the housing properly seated to pull the filter out as it should. Parts of it looked to be broken. Ordered part. Rescheduled with customer ; ordrng 1 W11162042 (housing)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78732
Robert
Job Details: 05/31/2021
Arrived on job for complaints of not washing and blinking. Unable to duplicate error No leaks detected at time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ08
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 05/31/2021
"Arrived on site for Door Seal is not sealing and peeling off. Found right side Fridge door gasket torn, not freezer gasket. Double checked fridge door gasket that was already ordered is the correct part number and gray to match current gasket. It was, so we will return once the fridge door gasket arrives. ; O-emld tckt"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Buda, TX 78610
Kevin
Job Details: 05/31/2021
"Arrived on site and found belt is frayed and motor pulley has broken, Blower fan will not separate from motor and had to break it off to remove motor. Replaced motor and belt but will need a Fan wheel to complete repair; ordrng 1 WP694089 (Blower wheel)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near New Braunfels, TX 78130
Andrew
Job Details: 05/31/2021
"Arrived on site to test unit for loud noise when agitating. Found shift actuator was not shifting to agitate. Verified connection was connected properly at control and actuator. Replaced actuator, tested unit, unit works good. Found belt was slipping. Needing belt and drive pulley to fix issue. Office to reschedule. ; ordrng 1 WTW5105HW1 (BELT)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Dripping Springs, TX 78620
Luis
Job Details: 05/31/2021
"Arrived on site for no cool. Pierced low side pressure reading +10 diagnosed a defective compressor,replaced compressor and filter drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHW01
Near New Braunfels, TX 78130
Andrew
Job Details: 05/31/2021
"Arrived on site to test unit for RC door lower than FC door. Adjusted doors, tested unit, unit works good. No leaks detected. Advised customer on placement of objects near RC damper door to prevent freezing issue. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Belton, TX 76513
Tyler
Job Details: 05/31/2021
Arrived on site for dishwasher not drying dishes. Upon arrival entered diagnostics and found no error codes. I ran a diagnostics test cycle and found that unit was able to run through each test with passing results. The heater did come on and with no water in the tub (other then ambient droplets) I fpund heater during diagnostics heated tub to 96 degrees. Also found water temp entering dishwasher was around 114 degrees. Customer also stated that they dont use rinse aid. I went over proper operation with customers on using right type of rinse aid and how often to use it. Also informed customer that unit needs a minimum of 120 degrees of hot water entering tub. At this time unit is full yet functioning as designed. Call complete
We serviced a
WHIRLPOOL WASHER
Model MVWB855DC2
Near Kingsland, TX 78639
Cliff
Job Details: 05/31/2021
Arrived on site to diagnose a washer that is not cycling properly. Found intermittent latch failure and it will need to be replaced to complete repairs. Office to set return appointment.; ordrng 1 W10861642 (Latch)
We serviced a
WHIRLPOOL DISHWASHER
Model KDPM604KPS0
Near Georgetown, TX 78628
Jonathan S
Job Details: 05/31/2021
"Arrived on site to install previous diagnosed parts. Found unit setting in dining room and another dishwasher installed in kitchen. Inspected unit and work. Removed failed sump assembly and installed new. Found sump had came with new drain pump attached to sump. Removed failed vent and installed new. Vent came with gasket.
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near Austin, TX 78703
Jacob
Job Details: 05/31/2021
Arrived onsite to replace console. Replaced console. Tested unit. Unit tested good. No issues at this time. Job complete
We serviced a
WHIRLPOOL ICE MACHINE
Model GI15NDXZS2
Near Canyon Lake, TX 78133
Andrew
Job Details: 05/31/2021
"Arrived on site to replace recirculating pump, reservoir drain pump and water filter from previous diagnosis. Replaced parts, tested unit, unit works good. No leaks detected. Unit is operating as designed.
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW3
Near Belton, TX 76513
Tyler
Job Details: 05/31/2021
Arrived on site for washer not operating correctly. Upon arrival I found unit had motor fault error. Upon further inspection I found unit had a new actuator that had come loose from cam. I was able to reattach actuator but informed customer I would need to return with a proper actuator to replace new style. Was able to reassemble and test unit and found it functioning properly with no errors. Office to reschedule once availability of parts is known. ; ordrng 1 W10913953 (Actuator)
We serviced a
MAYTAG WASHER
Model MVWB765FC3
Near Waco, TX 76704
Jonathan M
Job Details: 05/31/2021
"Arrived on site for a washing machine that is not starting cycles. Inspected unit and work area. Placed unit and service diagnostics and found an F3 E2 (inlet water temperature fault), F0 E4 (spin limited by water temperature), F5 E1 (lid lock fault), and F2 E1 (UI stuck key) error codes. Tested the unit in a manual lid lock test and found the latch not recognizing the lid down. Tested the lid lock several times with the same issue. Replaced the lid lock assembly and tested the unit. Unit began to work as designed. Call complete."
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Waco, TX 76707
Jonathan M
Job Details: 05/31/2021
Arrived on site for a dryer that has no power. Inspected unit and work area. The customer advised that they weren?t sure if there was anything I could do for them because the unit has been working for the last week and a half since they called in for service. Inspected unit and confirmed customers statement as the unit is powering on allowing the unit to start a drying cycle. Placed unit in service diagnostics and found no stored error codes. Tested voltage to the unit and found proper voltage. Tested multiple components and found all to be working properly. I did ask the customer if they?ve noticed in the steam up in the control panel area. They advised they have not. I did ask them if the unit has had issues drying before and they advised that it has not. Went ahead and replace the control to ensure no further issues persist. Unit is working as designed. Unit is working as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Salado, TX 76571
Kayman
Job Details: 05/31/2021
Arrived onsite for dishwasher showing F2E2 and is not operating. Upon arrival I confirmed the complaint and the error code. I followed the tech sheet to trouble shoot and try to restore the control. I could not get the console to respond or go into diagnostics. I am ordering the UI (W11368911) console assm(W11367678) vent(WPW10469574) sump and motor(W11085683) office to R/S due to part availability ; ordrng 1 W11368911 (UI) and 1 W11367678 (Console) and 1 WPW10469574 (Vent) and 1 W11085683 (Sump and motor)
We serviced a
GE DRYER
Model DBLR333EE2WW
Near Killeen, TX 76549
Tyler
Job Details: 05/31/2021
"Arrived on site for dryer needing previously diagnosed parts due to grinding and rubbing sound emanating from drum during use. Upon arrival was able to install new bearing assemblys/ including liner felt + adding in new glides, etc. upon reassembly of unit was able to test and verify unit is functioning as designed call complete"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRS3R5EMBC
Near Temple, TX 76502
Kayman
Job Details: 05/31/2021
Arrived onsite for refrigerator not cooling in both sections. Upon inspection I found the ice door missing allowing air to get into the FC. I found frost build up on the inside of the FC door but most things in the FC were frozen solid. Customer had complaints of the ice maker not producing. I could hear a odd noise coming from the condenser fan so I pulled the unit to investigate.
We serviced a
FRIGIDAIRE DISHWASHER
Model FDB1050REM4
Near Temple, TX 76502
Kayman
Job Details: 05/31/2021
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM02
Near Temple, TX 76501
Tyler
Job Details: 05/31/2021
"Arrived on site for refrigerator not cooling properly. Upon arrival confirmed temp in freezer was 2 degrees and rc was 47 degrees. I then inspected FC evap and found a healthy frost pattern but the evap fan motor wasnt running efficiently enough to force cold air down to rc and this had lead to an ice blockage. Customer stated unit had been running none stop until arrival for diagnosis. I replaced evap harness, main control as well as evap fan motor. Evap thermistor ohmed out perfectly. Informed customer to watch the temps in both compartments for the next two weeks and inform us if anything new were to occur. Call complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Salado, TX 76571
Tyler
Job Details: 05/31/2021
Arrived on site for refrigerator to cooling. Upon arrival I took temp readings and found FC was 0 & rc was 36 degrees. Upon a further diagnostics found compressor and condenser fan were functioning as designed. Evap frost pattern was healthy but I found evap fan motor was not running at full power. Found dc voltage through harness was fluctuating to much to allow fan to run smoothly. I ended up replacing both the power supply & hv control. After repairs I found unit had been functioning fully as designed with no further issues. Call complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Austin, TX 78703
Luis
Job Details: 05/31/2021
"Arrived on site for defective compressor. Found no refrigerant in system as well as compressor or powering on,removed compressor installed a new compressor assembly,while attempting to remove existing filter drier steel tube came out of liner cabinet,unable to braze new filter drier due to tubing breaking inside liner.
We serviced a
WHIRLPOOL DRYER
Model MGDB835DC4
Near Austin, TX 78738
Brandon
Job Details: 05/31/2021
"Arrived on site for customer complaint of door not staying closed, found broken catch/latch.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS2
Near Austin, TX 78730
Kevin
Job Details: 05/31/2021
"Arrived on site and found ice machine is off, after turning power on it began to fill reservoir with water, sent a short video to CS. Recirculating pump turns on but is not moving water up to evaporator plate. Confirmed evaporator plate is still getting cold, A recirculating pump will be needed to correct the issue. Will order several other parts just in case; ordrng 1 W11325175 (Recirculating pump) and 1 W11034363 (Control board) and 1 WPW10485951 (Transformer) and 1 WPW10511923 (Bin thermistor)"
We serviced a
MAYTAG DRYER
Model MED8630HW1
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 05/31/2021
Arrived on site to diagnose a dryer that will not turn on. Found ui not connected after previous service. Connected ui and all is working properly at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ01
Near Mustang Ridge, TX 78610
Kevin
Job Details: 05/31/2021
"Arrived on site and inspected refrigerator and found customer had experienced frost buildup inside the freezer. They have already corrected the issue and confirmed that freezer door seal is seating properly. Confirmed icemaker is also working properly, job complete"
We serviced a
WHIRLPOOL RANGE
Model WFE975H0HZ1
Near Manor, TX 78653
Matthew
Job Details: 05/31/2021
Arrived onsite for LF burner not functioning. Upon inspection found faulty element and switch. Replaced LF switch and element. Tested unit and unit is functioning properly. Job complete
We serviced a
GE REFRIGERATOR
Model PSS26PSWCSS
Near Austin, TX 78737
Robert
Job Details: 05/31/2021
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Round Rock, TX 78664
David S
Job Details: 05/31/2021
"Arrived on site for possible sealed system repair. I checked step 56 and found error code e5 bad ice maker thermistor ice storage temperature satisfied, ice mold in frozen state too long. I ran step 57 and found the unit cycled. I ran a fill test and found the unit no filling with water. I inspected the freezer evaporator and found no signs of frost or ice build up. I ran a temperature check in the freezer and found it getting below 4 degrees. I gained access to the compressor and found the unit missing a back wheel. I inspected the drip pan and found a crack near the front of the drip pan. I found the unit has a dryer with an access valve on it. For the high side. I out the unit into home position and let the pressures equalize. I found pressure at the high side good. I powered the unit on and found it building pressure appropriately. I spoke to CS. The unit will need, an ice maker, fill tube heater, fascia heater, drip pan, and new wheel to complete the repair. order fill tube heater W11087201, fascia heater WPW10553630, drip pan W11225840, icemaker W11294907, roller WP67005149. The roller pin is in the drip pan."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Temple, TX 76502
Kayman
Job Details: 05/31/2021
Arrived onsite for refrigerator not producing ice. Upon inspection I found the ice tray full of ice. I ran diagnostics and the ice tray harvested and filled as designed. I found the unit not dropping below 20 degrees in the FC but the RC was 37. I accessed the evaporator and found a good frost pattern on the coils. I found that it looked like the coils thawed then re froze because of water droplets that were frozen on the coils. I checked all fans and thermistors and all checked good. I am being advised to order the FC thermistor(W10316760) HV control(W11089236) and return with the ice maker. Office to R/S due to part availability. ; ordrng 1 W10316760 (Thermistor) and 1 W11089236 (Hv control)
We serviced a
WHIRLPOOL FREEZER
Model WZF57R16FW04
Near Driftwood, TX 78619
Brandon
Job Details: 05/31/2021
"Arrived on site for customer complaint of unit not cooling at times, customer had ABA Appliance put and they diagnosed a leak in the evaporator, when I arrived, I found freezer was at -1 to 5 degrees, I removed evaporator cover and found excellent frost pattern, showed customer, I tested unit in diagnostic mode, everything passed, fan motor, heating circuit, cooling system, unit tested good. If problem continues, will recommend replacing control and thermistor."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 05/31/2021
Arrived on site for refrigerator not cooling. Inspected unit and work area. Gained access to compressor and found unit clicking as customer described. Measured amp draw and found out of range. Measured resistance on compressor windings and found within range. Found failed starting device. Removed failed device and installed new. Powered unit on and found compressor running. Measured amp draw and found within range. Informed customer to allow 24 hours to cool and 48 hours to make ice. Job completed.
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Georgetown, TX 78628
Jonathan S
Job Details: 05/31/2021
"Arrived n site for dryer not heating. Inspected unit and work area. Tested operation to verify failure. Removed lint screen, tested air flow and found suction at lint trap (sign that air flow is good but not and accurate test). Measured voltage at terminal block and found correct voltage. Gained access to element and fuses. Found cycling thermostat opened. Jumped thermostat to check if unit would heat and it did. Will need to replace cycling thermostat and test. Ordering 2 just in case fails while testing and returning with most presceen parts..; ordrng 1 VENTTESTER and 2 WP8318268 (THERMOSTAT )s"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Andice, TX 78628
Jonathan S
Job Details: 05/31/2021
Arrived on site for dishwasher having error code F8-E4 and leaking water. Inspected unit and work area. Found water setting in drip tray and dust underneath unit. Performed diagnostics mode and ran test operation with drip pan uninstalled. Monitored operation and found no sign of leaks. Ran test mode again to insure there are no leaks. When assembly unit found small puddle on right side. Pulled unit out and ran test mode again. Found water leaking from seam of tube (see SD-QUICKPIC). Will need to replace tube to complete repair. Found no RTA available on part.Turned water off to unit and advised customer not to use until repaired.; ordrng 1 W11409866 (TUB ASSEMBLY )
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near New Braunfels, TX 78132
Andrew
Job Details: 05/31/2021
"Arrived on site to test unit for not cooling properly. Found defrost thermistor was good. Previous company had come out and defrosted FC evap so it wasn?t frosted over. Heater tested good. Found HV control was not engaging heater. Replaced control, tested unit, unit works good. Heater engaged as designed. Air baffle opening and closing as designed. Evap motor working good. No leaks detected. Job complete."
We serviced a
WHIRLPOOL RANGE
Model WEE730H0DB0
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 05/31/2021
Arrived on site to diagnose a range with a burner not turning off. Found failed infinite switch. Switch will need to be replaced to complete repairs; ordrng 1 W11162115 (Switch)
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Georgetown, TX 78633
Lou
Job Details: 05/31/2021
"Arrived on site to inspect wall oven temps. Upon further inspection, using my multimeter, I placed the thermal lead in the middle of the center rack and tested temps on Bake at 350 degrees. My preheat temps was 416. Next three readings were average of 357 degrees. I found the oven door does not stay open when having at 90 degree opening. I removed the inner pane of glass no found only one pane of glass when there should be two. I installed a second pane of glass and tested the door and it stays open as designed. Job completed"
We serviced a
WHIRLPOOL DISHWASHER
Model KDPE334GPS0
Near Waco, TX 76710
Jonathan M
Job Details: 05/31/2021
"Arrived on site for a dishwasher that has a gasket loose and racks that are broken. Inspected unit and work area. Found the upper rails and track broken. Also found the dishwasher gasket not sealing properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW02
Near Waco, TX 76707
Jonathan M
Job Details: 05/31/2021
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replace door, nameplate, and shelf and tested unit. Unit is now working as designed. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Georgetown, TX 78633
Lou
Job Details: 05/31/2021
"Arrived on site to inspect refrigerator no cool. Upon further inspection, the customer advised that the unit stopped cooling and after a few days, it began to cool again. I tested temps in the FC=6 degrees & RC=40 degrees. Placed the unit in diagnostics and tested in test #4. Unit operated as designed. I tested the thermistors and ice maker and the unit is operating as designed. Customer advised the water dispenser will dispense water then slowly stop. I tested the dispenser and the water pressure coming out was good. Tested for approximately 20 seconds and it continued to operate as designed. I removed the toeplate and inspected the lower harness st the left hinge and it was good. I found the condenser coils dirty and vacuumed. I changed the defrost time from #1 to #2 in test #7. I advised the customer that due to the coils being dirty could have caused the unit to stop cooling as the compressor got too hot. Recommended monitoring the unit and if they have more issues to call in for service. No,water leaks observed during service, job completed."
We serviced a
GE REFRIGERATOR
Model GSHF5KGXDCBB
Near Georgetown, TX 78628
Jonathan S
Job Details: 05/31/2021
"Arrived on site for refrigerator not dispensing water or making ice. Customer stated that last company that was out replace inlet valve and filter head. Inspected unit and work area. Gained access to water line going to door and tested dispenser operation. Found water frozen in door, will need to add heater kit. Inspected ice maker and found majorly frozen over (see SD-QUICKPIC). Will return with ice maker with fill tube kit and inlet valve. Will need authorization to complete repair. Turned water off to unit and spoke with customer on defrosting unit 24 hours before serving.; ordrng 1 JSONLY (JS FOR RETURN ) and 1 WR30X10093 (ICE MAKER WITH FILL KIT) and 1 WR49X10173 (DISPENSER HEATER) and 1 WR57X10032 (INLET VALVE/ CAN RUN CALL WITHOUT)"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HB1
Near New Braunfels, TX 78130
Andrew
Job Details: 05/31/2021
Arrived on site to test unit for f3e0(open sensor) and front two burners intermittently working. Found oven sensor in range and not open. Continuity through harness was good. No signs of cracks or damage to harness. Voltage to unit is correct. Was not able to replicate issues with burners. Recommend replacing control and infinite switches. Office to reschedule. ; ordrng 1 W11528177 (CONTROL) and 1 WP3149400 (switch-inf RF) and 1 WPW10181986 (sensor) and 1 WPW10434452 (switch-inf LF)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB2
Near Del Valle, TX 78617
Jacob
Job Details: 05/31/2021
"Arrived onsite for unit not powering on. Looked at the unit and saw no power. Upon further inspection, found that the ground wire and black were not properly hooked up. Re wired the unit. Tested unit. Unit turned on with no issues and no leaks at this time. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Leander, TX 78641
Justin
Job Details: 05/31/2021
Arrived on site for a dishwasher not draining. Upon further inspection I found the dishwasher running as designed. I found the disposal did not have the drain hole punched out yet. I advised the customer of my findings. The unit is working as designed. No leaks observed at the time of service. Call complete.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2611PFEA
Near Austin, TX 78737
Luis
Job Details: 05/31/2021
"Arrived on site for no cool in fresh food removed damper assembly found damper not opening diagnosed a defective damper,replaced damper assembly,damper powered on and opening good air flow entering fresh food section."
We serviced a
WHIRLPOOL FREEZER
Model WRX986SIHZ
Near Del Valle, TX 78617
Jacob
Job Details: 05/31/2021
"Arrived onsite for unit creating moisture along the top of the freezer door. Looked at the unit, and saw that the seal for the door were sealing correctly. Need to call tech line to get further information on the issue. No other issues at this time. ; O-emld tckt"
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Smithville, TX 78957
Matthew
Job Details: 05/31/2021
"Arrived onsite for washer not agitating. Upon inspection found faulty actuator. Per Whirlpool Service pointer, must be replaced with previous style actuator. Replaced actuator and tested. Unit is functioning properly. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW2
Near Del Valle, TX 78617
Jacob
Job Details: 05/31/2021
Arrived onsite for unit having F5E3. Unit was blinking F5E3 lid lock will not unlock. Tried to unplug and reset the unit. Unit wouldn?t not let me go into diagnostics. Unit kept flashing error code. Also customer asked about water issues. Let customer know to pick up the drain hose because the drain hose was not in the correct position so that the unit would drain the water. Need a new lid lock and possibly a new control. Ordered parts. Needs authorization before returning. Office to reschedule.; ordrng 1 W10810403 (lid lock assy) and 1 W10812421 (elec.control board)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FSS02
Near Austin, TX 78735
Luis
Job Details: 05/31/2021
"Arrived on site for moisture on packages in freezer. Checked door seal good,gasket sealing to cabinet good,found no gaps,adjusted temp setting for freezer."
We serviced a
WHIRLPOOL WASHER
Model WFW9400SW00
Near Austin, TX 78733
Kevin
Job Details: 05/31/2021
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Dripping Springs, TX 78620
Brandon
Job Details: 05/31/2021
"Arrived on site for customer complaint of unit not keeping correct time, found unit was not connected to WiFi, I connected unit to WiFi using customers phone/app, unit tested good.
We serviced a
WHIRLPOOL COOKTOP
Model SC8720EDB3
Near Round Rock, TX 78665
Wesley
Job Details: 05/31/2021
"Arrived onsite and tested and cleaned burners and ignition ports. Charged 199.98 for service. Unit has an electrical problem in the spark module that occasionally energized the fan when the front left burner is turned on.
We serviced a
KITCHENAID OVEN
Model KMHC319EBS3
Near Austin, TX 78735
Leonardo
Job Details: 05/31/2021
Arrived on site to replace convention fan and sensor and control bOard. Replaced all parts test unit and unit working correctly job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model RSW24E0DAM
Near Buda, TX 78610
Robert
Job Details: 05/31/2021
Arrived on job for complaints of still leaking. Found the previous leaks also blocked drain and freezer drain should have be corrected as well.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW06
Near Austin, TX 78723
Jacob
Job Details: 05/31/2021
Arrived onsite for the seal on the freezer door not sealing properly. Looked at the seal on the freezer door. Noticed the seal wasn?t seated properly in the channel along the door. Re seated seal. Tested the door. The door sealed properly. No issues at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Hutto, TX 78634
Wesley
Job Details: 05/31/2021
Arrived onsite and found inverter had power but compressor wasnt running. Windings resistance was out of range at compressor. Ordering compressor to repair. Returning with inverter just in case. Office to reschedule. ; ordrng 1 W10756020 (Compressor) and 1 W10913906 (Access valve) and 1 WPW10143759 (UV drier)
We serviced a
MAYTAG DRYER
Model MEDB850YW0
Near Austin, TX 78731
Scott
Job Details: 05/31/2021
"Arrived on site for dryer not heating . Found element coil had failed . Replaced element . Unit is now heating properly . No lint build up. Job complete"
We serviced a
GE DISHWASHER
Model GSD2100V55WW
Near Kyle, TX 78640
Noah D
Job Details: 05/31/2021
"Arrived on site to inspect unit for draining water all over floor, upon inspection found the customer dropped items on drain hose causing it to come out of drain pipe, realigned and tested. Complete"
We serviced a
GE OVEN
Model JGBS30DEK2WW
Near Austin, TX 78724
Leonardo
Job Details: 05/31/2021
Arrived on site to test unit for oven not working. Test unit and found bad valve. Ordering new valve office to reschedule. ; ordrng 1 WB21X26605 (Valve)
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS0
Near Hutto, TX 78634
Wesley
Job Details: 05/31/2021
Arrived onsite and tested oven for Temperature issue. Tested and repaired grounded wiring in the sensor harness. Found unit is now operating as designed. Advised customer on repair and findings. All checks good.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Gatesville, TX 76528
Jonathan M
Job Details: 05/31/2021
Arrived on site for a washing machine that?s not completing cycles. Inspected unit and work area. The customer advised the unit won?t fill with water money and initially goes to start his unit. He advised it?ll start to fill and then completely shut off. Ran the unit through diagnostics and found an F8 E1 (low/no water detected) and F3 E2 (inlet water temperature fault) error codes. Tested the water valves and found the water hoses swapped on the washer contributing towards this issues here the cold water valve was getting hot water and cold at the hot water valve. Swapped over water hoses and tested unit. The unit began working as designed. Call complete.
We serviced a
GE COOKTOP
Model JGP989BC4BB
Near Austin, TX 78738
Brandon
Job Details: 05/31/2021
"Arrived on site for customer complaint of front left burner having yellow flames, found failed burner head, ordering burner head. ; ordrng 2 WB16T10028 (Burner head)s and 1 Cnote (Office to drop ship parts to customer)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC503ESS01
Near Austin, TX 78746
Luis
Job Details: 05/31/2021
"Arrived on site for door issues. Found broken plastic endcap on fresh food door where hinge pin sits in door broken,diagnosed unit will need a new fresh food door.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Leander, TX 78645
Justin
Job Details: 05/31/2021
Arrived on site to install previously diagnosed parts. Installed new gear case and slider then put the unit in diagnostics mode. Ran a spin, agitate and diagnostics cycle. The unit is running as designed. No leaks observed at time of service. Call complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Austin, TX 78705
Luis
Job Details: 05/31/2021
"Arrived on site for no water or ice. Tested dispenser no water valve energized,diagnosed a frozen tank,defrosted water tank,added sealer around gaps between fan scroll and air tower. Tested water dispenser water now dispensing"
We serviced a
MAYTAG WASHER
Model MVWB835DW1
Near Manor, TX 78653
Matthew
Job Details: 05/31/2021
"Arrived onsite for washer not entering spin cycle. Upon arrival put unit in diagnostics and found stored error code for long fill, overloading and off balance. Tested valve and got limited water flow. Replaced valve. Tested unit and unit is functioning properly. No leaks present at this time. Also instructed customer on proper loading to avoid off balance load error. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01
Near Austin, TX 78737
Luis
Job Details: 05/31/2021
"Arrived on site for loud noise. Diagnosed ice hitting fan motor,defrosted evaporator,replaced harness assembly,secured thermistor to correct location on suction line using foil tape and a zip tie,installed cover,adjusted drain pan to sit level. ; used 1 W11033168 from stock"
We serviced a
WHIRLPOOL COOKTOP
Model W5CG3024XS01
Near Georgetown, TX 78633
Jonathan S
Job Details: 05/31/2021
"Arrived on site for gas cooktop burners flame having yellow spots and smell gas when cooking. Inspected unit and work area. Calibrated gas sniffer and check for leaks. No gas leaks found. Customer requested to adjust flame size. Adjusted flame to customer likens ( flame could be lower). Informed customer yellow spots particles in gas, normal especially for propane.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 05/31/2021
Arrived on site for BOTTOM FAN SECTION ON FRIDGE CONTINUES TO FRZ UP CAUSING THE FRIDGE TO NOT COOL. REPLACED MOTOR. CONTROL BOARD REPLACEMENT FROM LAST VISIT SEEMED TO WORK FOR A WHILE BUT NOW WE'RE BACK TO SQUARE ONE. Found heavy frost built up over RC evaporator cover. Otherwise evap cover and drain pan looked good. FC evap cover was good. Pulled out fridge to inspect drain tube and it was good and water was in the pan. No obvious reasons for frost build up from inspecting behind cardboard cover. While behind the fridge I found an area just below the center area of the back panel with a large air gap. This area was cold to the touch and could very likely be the cause of these ongoing issues with the fridge.
We serviced a
GE DRYER
Model DBSR463EG6WW
Near Kingsland, TX 78639
Cliff
Job Details: 05/31/2021
Arrived on site to diagnose a dryer that will not start. Found console broken not allowing switches to mount and start switch shorted. Replaced both parts and tested unit. Found all is functioning properly at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 05/31/2021
Arrived on site for Not Making Ice - Refrigerator. Tested ice maker I previously installed by jumping T to H and Ice maker motor would not spin. Ice maker I installed last visit is faulty. Removed ice maker and installed new ice maker. Jumped new ice maker from T to H and the ice maker motor spins as designed. Explained to customer they should dump any ice the new ice maker produces between now and six tonight then they can start using the ice it produces. Job completed.