We serviced a
WHIRLPOOL OVEN
Model WGE745C0FS01
Near Bastrop, TX 78602
Joe Z
Job Details:
03/29/2023
"Arrived onsite for temperature issues. Upon arrival preheated oven to 350. Preheated to 367. Began to heat cycle unit. Got 302, 348, average is 325. Found unit is not reading temperatures correctly. Found sensor is out of range . Need to replace sensor. Replaced sensor WP7430P044-60. Test unit once again and got average of 350. Unit is operating as designed. Job complete"
We serviced a
MAYTAG WASHER
Model MVWC415EW1
Near Robinson, TX 76706
Jonathan M
Job Details:
03/29/2023
Arrived on site for a washing machine that wont dispense the fabric softener. Inspected unit and work area. The customer advised the fabric softener dispenser Had broken. Thus the fabric softener was being dumped into the regular wash cycle. Did confirm the customer complaint and replace the fabric softener dispenser cap. Tested the unit and the unit is working as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Waco, TX 76710
Jonathan M
Job Details:
03/29/2023
Arrived on site for a washing machine. That is making a squealing sound green spin. Inspected unit and work area. Customer showed me a video of what the sound sounds like. Sounded like the belt was slipping on the cam. Checked underneath the unit and did confirm the cam have been worn. Replace the cam and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
JENN-AIR RANGE
Model JGRP548HL01
Near Waco, TX 76710
Jonathan M
Job Details:
03/29/2023
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the large door, skin, hinges for the little left, hand, door, and flame spreader and tested the unit. The unit begin working operate as designed. Call complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Austin, TX 78738
Kevin
Job Details:
03/29/2023
"Arrived on site and found no water entering dishwasher, found water line was never hooked up to source during installation. After correcting this started a cycle and dishwasher is running normally, job complete"
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Austin, TX 78738
Kevin
Job Details:
03/29/2023
"Arrived on site and found damage new homeowner is referring to is a very light surface scratch on left hand side. They also pointed out cook top edge is bowing upward. This is because cooktop is not supported on the bottom and is hanging from perimeter. Took multiple pictures. Spoke with and sent all pictures to take line. They said customer service will now be responsible for determining whether console will be replaced however installation needs to be done properly before any of this can happen, job complete. 7736064004"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Waco, TX 76705
Jonathan M
Job Details:
03/29/2023
Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the wash motor and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near China Spring, TX 76633
Jonathan M
Job Details:
03/29/2023
Arrived on site for a refrigerator that has a Gasket Louis and is causing condensation in the refrigerator section. Inspected unit and work area. Did confirm the customers complaint and found the gasket bowed. Replaced the gasket and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL ICE MACHINE
Model KUID508HPS01
Near Austin, TX 78746
Luis
Job Details:
03/29/2023
"Arrived on site for unit not powering on,found loose harness connection at control for thermistor,secured harness fully to control powered unit on ran unit through diagnostics all test passed ran normal operating cycle unit working as designed"
We serviced a
WHIRLPOOL COOKTOP
Model KICU569XSS00
Near Austin, TX 78737
Kevin
Job Details:
03/29/2023
"Arrived on site and replaced modules again and cooktop is working again. Homeowner is aware that false door front cannot be reinstalled, job complete"
We serviced a
MAYTAG WASHER
Model MVW6230RHW2
Near Waco, TX 76712
Jonathan M
Job Details:
03/29/2023
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the left and right hand hinges and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
MAYTAG RANGE
Model MER4600LS2
Near Lago Vista, TX 78645
Kimo
Job Details:
03/29/2023
Arrived onsite for a oven that is not reaching set temps. Upon arrival I performed and temp test and found that the unit was off by 3? and this was with a temperature offset for 5 degrees. I made the appointment adjustment and tested again and found that the unit showed an average of 350.5 degrees. Display showed 350. Unit operating as designed
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Lago Vista, TX 78645
Kimo
Job Details:
03/29/2023
Arrived onsite to install previously diagnosed parts.upon arrival I installed the new valve and tested unit and found that there was no more leaks. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DSS0
Near Austin, TX 78752
Matthew
Job Details:
03/29/2023
Arrived onsite for dishwasher not running properly. Upon arrival inspected unit. Put in diagnostics and found stored error code 8/2 drain motor. Ran cycle to drain and motor giving noise. Pulled drain motor for inspection. Found debris in motor. Removed motor and tested. Unit is now functioning properly. If symptoms persist recommend replacing drain motor. All other components are functioning properly. No leaks present at this time. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Austin, TX 78750
Vincent
Job Details:
03/29/2023
Arrived on site for refrigerator inspected unit and work area. Gained access to remove old compressor and brace new one with new drier and access valve. Vacuum the system and charged it with 5.7 oz R134. Advised customer to allow 48 hrs for unit to cool since their refrigerator is full off food and it will take longer to come up to normal temperature. No leaks where observed during service. Job completed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Austin, TX 78758
Vincent
Job Details:
03/29/2023
Arrived on site to install parts ordered installed new door switch and sealer. Unit is now operating as designed. No leaks where observed during service. Job completed.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Austin, TX 78758
Vincent
Job Details:
03/29/2023
Arrived on site to install parts previously diagnosed. Removed old parts and installed new ones. Tested and unit is now operating as designed. No leaks where observed during service. Job completed.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Pflugerville, TX 78660
Wesley
Job Details:
03/29/2023
Arrived onsite and found the unit had leaked over the tub ring from the softener dispenser. Was able to replicate in diagnostics only when the tub is not aligned. No evident parts failure. Adjusted cabinet level to reduce the propensity to leak at the fabric dispenser. Advised customer on findings.
We serviced a
WHIRLPOOL DRYER
Model WGD5010LW0
Near Round Rock, TX 78664
Wesley
Job Details:
03/29/2023
Arrived onsite for no heat and found bad valve coils. Used burner to repair. All checks good. Unit is now operating as designed.
We serviced a
WHIRLPOOL COOKTOP
Model WCE77US6HS00
Near Hutto, TX 78634
Wesley
Job Details:
03/29/2023
Arrived onsite for right rear dual burner staying on hi regardless of setting. Verified. Replaced the switch and element. Unit is now operating as designed. Advised customer on repair. All checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS4
Near Austin, TX 78748
Scott
Job Details:
03/29/2023
"Arrived on site for poor wash performance. Ran diagnostics got motor and heater codes . Ran diagnostics and wash motor not coming on ,just a faint clicking noise . Replaced sump and motor . Ran diagnostics. All checking normal with unit . No water leaks detected at this time. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Niederwald, TX 78640
Kevin
Job Details:
03/29/2023
"Arrived on site and found heating element is broken, after replacing it confirmed dishwasher is running properly by starting a normal cycle, job complete"
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW4
Near Austin, TX 78748
Scott
Job Details:
03/29/2023
Arrived on site for ui not responding . Customer says unit is working and was in use at time of visit . Job complete
We serviced a
LG REFRIGERATOR
Model LMXS28626D/00
Near Georgetown, TX 78633
Gerry C
Job Details:
03/29/2023
"LMXS28626D/00 Arrived to inspect noise and ice. I found the lower door had not fully closed due to items falling behind the drawer. I removed the items and largest pieces of ice to ensure the door could close and then advised the customer they will need to defrost the unit for a minimum of 24 hours, 48 is better, for the unit to resume full normal operations. I also advised with towel placement and flood prevention during defrosting. The customer will contact us if there are further issues. No leaks observed during service. 433681 #1243."
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Cedar Park, TX 78613
Paul
Job Details:
03/29/2023
Arrived onsite for a washer that the customer states is not spinning the clothes out correctly on every cycle and its making a different noise when its agitating at times like its weak and when this happens the clothes are not coming out clean. The customers daughter had just started a cycle when I arrived. The machine completed the cycle and worked as designed and the clothes spun out like they should. I checked stored error codes and found an F7E6 motor fault error code again. The motor is testing good from the control and the capacitor test good. I explained to the customers daughter that the only other thing that could be happening is an intermittent problem with the control.
We serviced a
MAYTAG WASHER
Model MVWX655DW0
Near Georgetown, TX 78628
Lou
Job Details:
03/29/2023
"Arrived on site to inspect washer drain pump turning on without the unit being on. Upon further inspection, I found the unit unplugged and the valve dripping water into the tub. Customer advised the unit hasnt been used in one week. I placed the unit in diagnostics showing no error codes and tested. The unit operated as designed; however, I found the water continued to drip into the tub even after approximately 5 mins after testing. I read the hoses and found debris in the screens. I am ordering the valve and scheduled return service
We serviced a
LG WASHER
Model WT7100CW
Near Georgetown, TX 78628
Lou
Job Details:
03/29/2023
"Arrived on site to inspect washer noises. Upon further inspection, the customer advised the unit is making the same noise as before when the previous repair was made, but has gotten worse. Customer provided a video of the noise. I placed the unit in diagnostics and when the drain pump came on before it went into agitate/spin, it began to make a loud screaming noise. When I went to research the part, I found it subbed to the washer base. There was no photo provided so I contacted management to assist and was advised to order the part number from the drain pump and order the part number it subs to. I advised the customer of my findings and issue with finding the correct part. I am ordering the drain pump and base and CNOTE-RETURNING TECH TO INSPECT and CNOTE-LSO PER CUSTOMER REQUEST. Office to schedule return service. No water leaks observed during service. ordrng 1 AAN76350101 (Base) and 1 AHA75673401 (Drain pump) and 1 CNOTE (RETURNING TECH TO INSPECT) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSO42QMB01
Near Canyon Lake, TX 78133
Andrew
Job Details:
03/29/2023
Arrived on site to test unit for lights not working. Found screw popped out of place preventing extension from contacting switch. Screw and plate stripped. Taking part home and tack welding screw.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS00
Near Georgetown, TX 78628
Lou
Job Details:
03/29/2023
"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested temps in the FC=-3 degrees. I inspected the harness in the lower left corner the FC door and found 2 wires broken. Also found the water filter housing door broken off from the housing. I am ordering CNOTE-HARNESS REPAIR and CNOTE-GC FOR REPAIR and will return with all screened parts which include the ice maker for once the harness is repaired, the dishwasher maker can be tested. No water leaks observed during service, job completed.; ordrng 1 CNOTE (SxS HARNESS REPAIR) and 1 CNOTE (GC FOR REPAIR)"
We serviced a
GE RANGE
Model PGS950SEF2SS
Near Austin, TX 78735
Scott
Job Details:
03/29/2023
"Arrived on site for top oven not heating . Found bake igniter not pulling enough amps to open valve . Replaced igniter . Bake is now igniting . Also found broil igniter has failed as well . Ordering broil igniter . No gas leaks detected at this time. ; ordrng 1 WB28X20446 (Broil)"
We serviced a
WHIRLPOOL WASHER
Model Wtw7000dw3
Near Austin, TX 78737
Scott
Job Details:
03/29/2023
"Arrived on site for washer giving error code . Ran diagnostics and got stuck key pad and ui error codes . Ordering console .
We serviced a
MAYTAG DISHWASHER
Model MDB7749AWB1
Near Manor, TX 78653
Matthew
Job Details:
03/29/2023
"Arrived onsite for dishwasher not starting a cycle. Upon arrival inspected unit. Tested and found several buttons on keypad not responding. Ordering console. Customer original appointment for April 4th, office confirmed availability. Returning with console and control.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Austin, TX 78759
Vincent
Job Details:
03/29/2023
"Arrived on site for refrigerator not cooling, inspected unit and work area. Found a defrost issue, tested the defrost and was not working. Im ordering heater, harness and control if needed. Advised customer to defrost unit and use towels to catch all the water. No leaks where observed during service. I rescheduled customer to return and customer would like AM. ; ordrng 1 W11449482 (Control) and 1 WP2323198 (Heater) and 1 W11545823 (Freezer harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Austin, TX 78717
Paul
Job Details:
03/29/2023
Arrived onsite for a refrigerator that has water building up on the top of the FC gasket. I found about a four inch section at the top right center of the FC gasket with water in it. I found no water marks on the chassis and no water under the crisper drawer. I found the center mullion dry and not sweating. I did find gaps between the chassis and liner around the freezer door that were never sealed at the factory and suspect this could be the issue. Ordering WP482338 ADHESIVE to seal it with. ordrng 1 WP482338 (ADHESIVE)
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ0
Near Austin, TX 78746
Matthew
Job Details:
03/29/2023
"Arrived onsite for dishwasher not functioning. Upon arrival inspected unit. Power unit and ran diagnostics. Found stored error codes F7E1, f9e1, fae2. Draining pump sound good and no standing water. Main pump and motor not functioning. Unit also seems to be getting low flow of water. Ordering wash motor, valve , inlet and drain pump. Bringing back control. Office to reschedule . Needs AUTHO ; ordrng 1 W11289893 (Inlet assembly) and 1 W11025970 (Fill valve) and 1 W11416363 (Pump and motor assembly) and 1 W11497943 (Drain pump) and 1 NeedsAUTHO (Needs AUTHO)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Cedar Park, TX 78613
Paul
Job Details:
03/29/2023
Arrived onsite for a refrigerator with the RC lights not working. I found the upper and side RC lights not working. The air tower lights were working. I found no voltage out of the Orion board P8-5 to P8-6 to the lights. The control will need to be replaced. Ordering the GF2 control also just in case. Ordering W11574770 GF2 Control and W11567409 Orion control. Office to RS.; ordrng 1 W11574770 (GF2 Control) and 1 W11567409 (Orion control)
We serviced a
JENN-AIR VENTHOOD
Model JXW8536HS1
Near Leander, TX 78641
Maurice R
Job Details:
03/29/2023
"Arrived onsite for vent hood lights hang down. On inspection the lights tabs were flattened out again, they are on back order so I just bent the tabs back out until the new ones arrive. They Need to be replaced, one of the lights the tab is broken.; O-emld tckt"
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Leander, TX 78641
Maurice R
Job Details:
03/29/2023
"Arrived onsite for washer with a rubber burning smell. On inspection ran the unit in diagnostics mode and did not smell burning rubber, I then ran the unit in spin mode for 10 minutes and still no smell. I tried to lift the unit up but it is encapsulated between to pony walls. I could not get it out to lift it up. Need a dolly or two men to lift it up and over the baseboard (see pic).; O-emld tckt"
We serviced a
KENMORE WASHER
Model 796.4107231
Near Jarrell, TX 76537
David Z
Job Details:
03/29/2023
Arrived on site to follow up on washer that is not spinning. Examined unit and previous repair. Replaced the control per conversation with CS due to failure after previous repair. Found the stater sent is incorrect and research will be needed to determine the right part number. Unit does not have an RPS sensor and the parts diagrams don't have the correct part #. Ordering research to determine correct stater to continue repair. If we can not determine the correct stater we can not proceed with the repair. Office to schedule when we have correct part. DZO. ; ordrng 1 Research-Stater (Need correct stater. No rps sensor on this model)
We serviced a
MAYTAG WASHER
Model MVW6500MW0
Near Salado, TX 76571
David Z
Job Details:
03/29/2023
"Arrived on site to follow up on washer that had an additional instance where it ran excessively and had the tub full of water. Almost overflowing. Customer had already contacted whirlpool who advised to replace the main control. Customer provided photo / video of unit full and stopped. Ordering control and encoder, pressure hose to complete repair. Office to schedule due to being exparts. ; ordrng 1 W11633362 (Control) and 1 W11627516 (Encoder) and 1 WP353244 (Pressure Hose)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Copperas Cove, TX 76522
David Z
Job Details:
03/29/2023
"Arrived on site to diagnose refrigerator that is giving a PF error and not cooling in the RC. Examined and tested all DC loads. Found the evap fan is not running at all, causing the cooling issue. Ordering all electronics and a freezer evap fan to resolve issues ordrng 1 W11224591 (Evap Fan)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Georgetown, TX 78628
Lou
Job Details:
03/29/2023
"Arrived on site to inspect dishwasher leaking water. Upon further inspection, the customer advised that they have found water leaking at the bottom of the door on the left side. I opened the unit door and inspected the door seal and found the upper left corner the seal pushed inward. When I attempted to correct it, the seal would not stay pulled forward as it should. I found the drip pan below the unit full of water and cleaned it out. I placed the unit in diagnostics showing error code F8E4. Cleared the code and continued with testing. I dried the door gasket before starting and at the end of testing, I found the upper left corner the gasket wet and some water running down the left side the tub (photo). The unit is operating as designed other than this one leak. I am ordering the door seal and float switch and scheduled return service for 04/04/23. ; ordrng 1 W11483553 (Door gasket) and 1 W11545764 (Float switch)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Austin, TX 78735
Scott
Job Details:
03/29/2023
"Arrived on site for washer not advancing when unit is started . Ran diagnostics, no error codes . Ran test wash unit would kick out when trying to agitate . Test manual and unit will actuate and spin but cutoff when agitating. Ordering motor , lower harness, control ,actuator. Call to set return. No water leaks detected i at time of service. Call to set return ; ordrng 1 W11578565 (Contol) and 1 W10903238 (Lower harness) and 1 W11398781 (Actuator) and 1 W10623547 (Motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHW01
Near New Braunfels, TX 78130
Andrew
Job Details:
03/29/2023
"Arrived on site to test unit for no ice production. Found icemaker appears to be catching on cover, again. Spoke with Techline and was advised to replace icemaker but before replacement cut notches into mounting points on door to drop ice maker and prevent from catching. Scheduled for 4/06. AH only. ; ordrng 1 W10873791 (Icemaker)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Austin, TX 78734
Kevin
Job Details:
03/29/2023
"Arrived on site and inspected refrigerator and found fresh food section is 39? freezer is 25?, took pictures. Disassembled freezer and door switch broke while removing rails. Accessed evaporator and found no frost pattern, and an ice ball on evaporator. Sealed system repair will be needed; ordrng 2 W11289496 (Door switch)s and 1 W11598434 (Evaporator) and 1 W11578205 (Compressor) and 1 Nitrogenkit and 1 R600kit and 1 W11578026 (Ff Evap) and 1 W10143759 (Dye drier) and 1 SF8404 (Stub)"
We serviced a
MAYTAG WASHER
Model MHW5630HC2
Near Killeen, TX 76542
David Z
Job Details:
03/29/2023
"Arrived on site to diagnose washer that is leaving clothes wet at the end of the cycle. Customer says the issue happens consistently, but not necessarily every cycle. I checked for error codes and found no codes present. I ran several test cycles and manual tests on the unit. Unit is both spinning and draining fine, with no verifiable failures coming from either function. Customer said the unit also sounds like the whole room is going to cave in sometimes, which also sounds like loads may be off balance. I'm ordering a pressure Switch and hose to remove any possibility of the unit reading any incorrect water pressure, and also replacing the control. This should remedy any possibility of machine failure due to incorrect water level readings / drain ending too early. Office to schedule with approval from ext warranty. ; ordrng 1 W11316246 (Pressure Switch) and 1 W11456953 (Pressure Switch), states that autho needed"
We serviced a
WHIRLPOOL MICROWAVE
Model KMHS120ESS6
Near Point Venture, TX 78645
Kimo
Job Details:
03/29/2023
"Arrived on site for a MW that is over heating. Upon inspection I found that the customer meant that the wave guide cover is melting. I contacted Andy at tech line and advised him of my findings and was advised to replace the cover,mark sure the wave guide itself is not damaged and perform a magnetron output test I ordered the cover and scheduled return for 04/03/23sr#7736059903. ; ordrng 1 W10533497 (Wave guid cover)"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Leander, TX 78641
Kimo
Job Details:
03/29/2023
"Arrived onsite for a MW oven combo that would not heat at times in the MW section. Upon inspection I found no code stored I ran the unit with a bowl of water in it for 30sec,1min,and 2min. And found unit operating as designed no issues. But the interior light would not work so I am ordering the light, among other parts and asked customer to take a video of the unit when it fails for our next visit. ordrng 1 W11344874 (MOTOR-FAN) and 1 W10886919 (LMP-BASLES) and 1 W11398764 (FILTER) and 1 W11238401 (TRANSFORMR)"
We serviced a
WHIRLPOOL OVEN
Model WGG745S0FS02
Near Round Rock, TX 78665
Paul
Job Details:
03/29/2023
"Arrived onsite for a range to replace the previous diagnosed parts. I replaced the switch membrane and tested all oven functions and all cooktop burners. When testing the upper oven Ion broil after about five minutes the panel started buckling. I found the upper oven flue cap setting up much higher than the lower oven flue cap and directing the heat into the bottom of the membrane which is causing the issue. I also found the cap not rolled down as far as the other one. I lowered the upper oven flue cap as low as possible and tested both ovens at the same temp. I found the panel cover at the upper flue getting 100 degrees hotter than the lower oven flue. The panel and the upper oven flue cap both need to be replaced at the same time. There were no gas leaks present at the time of service. Ordering W10879587 SWTCH-MEMB, WPW10318550 PANL-CNTRL , and W10321446 ASSY, OUTLET, FLUE UPPER. Use authorization W16GEY1WPL1. Office to RS.; ordrng 1 WPW10318550 (PANL-CNTRL) and 1 W10879587 (SWTCH-MEMB) and 1 W10321446 (ASSY, OUTLET, FLUE UPPER)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Leander, TX 78641
Kimo
Job Details:
03/29/2023
"Arrived onsite for a DW that is having button issues. Upon inspection I found that there was no codes stored and the unit operated as designed no leaks, but the buttons to t.he far left on the console would not work. I replaced the control and tested the unit and found that the buttons began working except for the normal button. I am ordering the console. Office to reschedule. ; ordrng 1 W11622490 (CONSOLE)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT313CZLZ00
Near Hutto, TX 78634
Wesley
Job Details:
03/29/2023
Arrived onsite and found unit unit with cooling failure and low hi side pressure and low side vacuum indicating a leak. Found lokring cap tube/Drier joint covered in dye. Ordering drier and compressor to repair. ; ordrng 1 W11370574 (Compressor) and 1 W10913906 (Access valve) and 1 WPW10143759 (Uv drier)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ00
Near Hutto, TX 78634
Wesley
Job Details:
03/29/2023
Arrived onsite found right side refrigerator door gasket with torn tags allowing excessive condensation. Ordering door gaskets to repair. Office to reschedule. ; O-emld tckt
We serviced a
GE RANGE
Model JGB650SEF1SS
Near Austin, TX 78748
Scott
Job Details:
03/29/2023
Arrived on site for gas smell checked all connections with liquid leak detector. All checked normal. No leaks found . Ran oven preheat and found igniter has failed . Ordering igniter . Return set for 4/3 . Collected 162.36 AUTHO XW3HYJ ; ordrng 2 WB21X20260 (Valve)s and 1 WB13K21 (Bake igniter)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Bastrop, TX 78602
Joe Z
Job Details:
03/29/2023
Arrived onsite for ui not responding/ hard to push buttons. Upon arrival ran diagnostics and got F2-E1 stuck key on ui. Need to replace UI. Ordering UI. Office to reschedule ; ordrng 1 W11305293 (Ui)
We serviced a
MAYTAG WASHER
Model MHW6000AW0
Near Austin, TX 78731
Scott
Job Details:
03/28/2023
"Arrived on site for moldy door bellow . Ran diagnostics got off balance error . Found tub bearing failing causing inner tub to jump around when spinning . tub and bellow replacement . Customer is going to get new washer . Did give tips on keeping door open ,running clean cycle on a regular schedule.
We serviced a
KENMORE REFRIGERATOR
Model 795.762029
Near Austin, TX 78703
Matthew
Job Details:
03/28/2023
Arrived onsite for refrigerator not cooling properly and temperatures rising. Upon arrival inspected unit. Found unit above average temperature in both compartments. Unit was running and compressor did kick on. Exposed evaporator compartment and found no frost pattern on evaporator. Could also hear hissing from unit. Unit has sealed system issues. Discussed with customer and customer decided to not move forward with any repair. Unit is 10-15 years old and would rather put money towards a new unit.
We serviced a
KENMORE REFRIGERATOR
Model 795.5101201
Near Georgetown, TX 78628
Lou
Job Details:
03/28/2023
"Arrived on site to install previously diagnosed and ordered part. Due to the ice bin left rail being damaged, I removed and replaced the rail and tested. Unit is operating as designed.No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Georgetown, TX 78633
Lou
Job Details:
03/28/2023
"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, the customer advised the ice maker in the freezer is working, but the ice maker located in the RC section is not. I tested temps in the FC=26 degrees & RC=37 degrees. I immediately noticed the UI missing digits (photo) and advised the customer. I found ice on the FC evaporator thermistor cover. When I removed the FC evsp cover, I found a ball of ice at the top right corner on the cap tube (photo). I placed the unit in diagnostics and checked for error codes on the ice maker in test 56 and found none (E0). I tested the ice maker in test 57 and 59 and it harvested as designed. Also found the RC evap drip pan badly warped and the deli drawer door gaskets were torn (photos). Also found the right RC door gasket torn. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW00
Near Liberty Hill, TX 78642
Maurice R
Job Details:
03/28/2023
Arrived onsite for refrigerator not cooling. On inspection found that the rc was 55? and the fc was -15. There was no air being moved from the fc to the rc. On further inspection found the evap was frozen and there was evidence of air gap on the bottom of the freezer door. The fan was not working due to being iced in. No water leaks detected during service.
We serviced a
MAYTAG WASHER
Model MHW663OHC0
Near Leander, TX 78641
Maurice R
Job Details:
03/28/2023
Arrived onsite to install previously diagnosed parts. Installed the detergent dispenser and test the unit. No water leaks detected during service.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW0
Near Georgetown, TX 78633
Paul
Job Details:
03/28/2023
Arrived onsite for a washer that is not spinning the clothes out in certain cycles. The customer stated when using the bulky and heavy duty cycles the basket will turn like it is going to spin but it never speeds up. I checked stored error codes and found an F0E2 oversuds error and F0E5 out of balance error. I ran the service diagnostics cycle and the unit completed the cycle and worked as designed. I found nothing wrong with the shocks or the springs. I went over with the customer running a clean cycle with a washer cleaner and went over loading and what to watch for when the unit starts to spin. I explained to the customer that we would need a load of towels to run and test the unit with if the issue continues
We serviced a
LG REFRIGERATOR
Model LRFXC2416S/00
Near Georgetown, TX 78633
Paul
Job Details:
03/28/2023
Arrived onsite for a refrigerator that would not stop dispensing water. The customer stated they dispensed some ice and then switched the control to dispense water and the water wouldnt shut off until the icemaker was disconnected. I reinstalled the icemaker and tested the unit. I found everything working as designed but the customers water pressure was very high. I explained to the customer that the icemaker on this unit has nothing to do with the water dispenser and that probably what happened is he jarred the unit just enough when removing the icemaker that the valve closed. I turned down the customers ball valve at the wall to get the right pressure at the dispenser. All is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM00
Near Georgetown, TX 78633
Paul
Job Details:
03/28/2023
Arrived onsite for a refrigerator not cooling properly. I found the evaporator fan not running and the cover iced in.I removed the ice from the cover and drip pan and replaced the fan. I rested the unit and it is working as designed. Unit is not connected to water.
We serviced a
KENMORE REFRIGERATOR
Model 25344383405
Near Georgetown, TX 78633
Paul
Job Details:
03/28/2023
Arrived onsite for a refrigerator not cooling well and not making ice. I found the defrost thermostat open and the heater open with both covered in frost.replace the heater and defrost thermostat. I replaced both. I ran a harvest cycle with the ice machine and it completed the cycle and filled as designed. The valve never weeped water. I explained to the customer its possible that some trash had gotten in the valve causing it to weep and freeze the fill tube and then it blew itself out. At this time all is working as designed. There were no water leaks present at the time of service. Call complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Round Rock, TX 78681
Vincent
Job Details:
03/28/2023
"Arrived on site for dishwasher, inspected unit and work area. Customer explained unit would not complete cycles. Tested unit and found error code F9E1 F8E2. Unit kept losing power. Gained access to console and found corrosion on the board. Customer would like to contact Costco for repairs. No leaks where observed during service.
We serviced a
WHIRLPOOL DRYER
Model WED9500TW3
Near Round Rock, TX 78681
Vincent
Job Details:
03/28/2023
"Arrived on site for dryer, inspected unit and work area. Customer complaint was dryer not working. Tested unit and error code F01 was present. Gained access to control and found control board fried.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Leander, TX 78641
Vincent
Job Details:
03/28/2023
"arrived on site for refrigerator, inspected unit and work area. Retrieved temps FC 0? RC 45?. Installed new control and fan and used steamer to defrost the ice build up in the RC. Checked drain tube and it was not clogged. Tested and unit is now operating as designed.no leaks where observed during service.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS2
Near Lakeway, TX 78734
Luis
Job Details:
03/28/2023
"Arrived on site for thin to no ice. Ran diagnostics weak water flow diagnosed a defective valve,replaced water valve ran diagnostics good water flow unit passed all other diagnostic test.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS0
Near Leander, TX 78641
Kimo
Job Details:
03/28/2023
Arrived onsite for a DW that is no longer dry dishes the same. Upon inspection I found start the heating element was blown. I installed the new element and tested the unit and found the unit operating as designed. Job complete
We serviced a
GE DISHWASHER
Model GSD3300D00BB
Near Leander, TX 78641
Kimo
Job Details:
03/28/2023
Arrived onsite to install previously diagnosed parts. Upon arrival I installed the switches and tested unit and found unit operating as designed no leaks or smoke this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GSF26C4EXS03
Near Harker Heights, TX 76548
David Z
Job Details:
03/28/2023
Arrived on site to install new reservoir and 90 degree fitting to resolve water leaking. Replaced both parts and turned water on. Verified good flow and ice maker filling with no further leaks. Unit working as designed. Repair completed.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Liberty Hill, TX 78642
Maurice R
Job Details:
03/28/2023
Arrived onsite for washer error code F6E2. On inspection found that the display had nothing on it. Traced the power to the ui and found 5VDC on pin 8-1 and 8-3. I looked under the unit and there was oil everywhere. Informed the customer of what I found and they decided to buy new. No water leaks detected during service.
We serviced a
KITCHENAID REFRIGERATOR
Model KSF26C7XYY04
Near Georgetown, TX 78633
Lou
Job Details:
03/28/2023
"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I could here the motor making an unusual noise like the motor was hung up. I removed the motor cover and found the ice maker had stopped mid-cycle. I attempted to jump the motor using my jumper wire from points T-H and it continued to fail. removed and replaced the ice maker and tested and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
KITCHENAID RANGE
Model KSIB900ESS2
Near Austin, TX 78737
Kevin
Job Details:
03/28/2023
"Arrived on site and found element has failed, took 1 pic, , after replacing observed oven reach 275 degrees. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Austin, TX 78738
Luis
Job Details:
03/28/2023
"Arrived on site for frost on packages and upper shelf. Called tech support for ongoing issue,per tech support added adhesive to liner cabinet added adhesive to holes on liner where insulation is pumped into liner and raised freezer door from brackets.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Elgin, TX 78621
Joe Z
Job Details:
03/28/2023
"Arrived on site for leaks water from underneath. Upon arrival, customer stated that it only leaks a small amount and not everytime. inspected drain pump and hoses and are good. Fill unit with water to test tub for leaks and is good. Inspected fill hoses and valve and are good. Ran a normal cycle with deep water wash and unit fills washes and drains correctly. Ran a drain and spin and unit spins correctly with no shaking. Observed water flow through stand pipe clearly. Cannot duplicate the issue. Advised customer on placement of sheets and longer garments off balance shaking. Unit is operating as designed. No leaks present at at time of visit. Job complete"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Lakeway, TX 78734
Kevin
Job Details:
03/28/2023
"Arrived on site and inspected dryer and found no power showing, checked incoming power at terminal block and found 104 V on one leg and only 18V on the other. Measuring from L1 to L2 Only shows 123 V. Took multiple pictures. Recommended to tenant that landlord be contacted, will need to correct issue, job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KFIV29PCMS03
Near The Hills, TX 78738
Luis
Job Details:
03/28/2023
"Arrived on site found water in fresh food and freezer compartment diagnosed a clogged drain extension,removed drain extension found restriction in line when adding water to tube. Installed new drain extension cleaned water from both compartments.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Pflugerville, TX 78660
Wesley
Job Details:
03/28/2023
"Arrived onsite and found unit is continuing to nuisance trip following the use of an afci smart breaker. Advised customer that in order to a nuisance tripping due to UL requirement incompatibility a non gfci non afci non smart breaker would need to be used. Advised that in event of ongoing tripping while using a non smart breaker, there would be cost in parts and risk associated with attempting to rectify issue with parts replacement as all functions operate normally without tripping the breaker, indicating no hard shorts."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Georgetown, TX 78633
Lou
Job Details:
03/28/2023
"Arrived on site to install previously diagnosed and ordered parts. Due to the damper failure and the right RC door gasket being torn, I removed and replaced both parts and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Round Rock, TX 78681
Kimo
Job Details:
03/28/2023
Arrived onsite for a refrigerator that has dim light at the top of the rc and no light in the freezer. Upon inspection I found this to be true and after making sure that the light was connected properly and the lights did not come back on or brightenI installed the new light module and the light came back to normal.
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS1
Near Cedar Park, TX 78613
Vincent
Job Details:
03/28/2023
"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was dishwasher leaking underneath. Entered diagnostic and found error code 9-1. Ran a test cycle and found dishwasher leaking from diverter. Also found spray arms clogged and found bad rust on heating element. I recommended customer to not proceed with any repairs due to the amount of damages it has. Leaks where observed during service
We serviced a
WHIRLPOOL DRYER
Model WED85HEFW2
Near Austin, TX 78745
Matthew
Job Details:
03/28/2023
"Arrived onsite for dryer making noise. Upon arrival inspected unit. Noise began as soon as unit started. Disassembled and inspected found worn rollers. Used kit to replace rollers, belt and idler.Replaced all components. Tested unit and unit is functioning properly. No excessive noise at this time. Job complete
We serviced a
WHIRLPOOL OVEN
Model WFG505M0BS0
Near Austin, TX 78745
Matthew
Job Details:
03/28/2023
Arrived onsite for range oven not reaching temperature. Upon arrival inspected unit. Found weak igniter. Replaced ignitor and tested. Unit is now functioning properly. Tested at 350 degrees and had no issues. Customer also stated has front left burner not functioning correctly but can ignite manually. Customer considering repair at a later time. Also noticed oven gasket was torn. Customer will leave as is for now. Job complete
We serviced a
AMANA DRYER
Model NED4655EW1
Near Austin, TX 78749
Kevin
Job Details:
03/28/2023
"Arrived on site and found customer is experiencing long dry times, found dryer is heating normally but there is no airflow showing on airflow meter. Removing vent hose from rear of dryer corrects airflow. Recommend it to customer that the fence to the exterior of the home be cleaned/cleared by a service to correct issue and prevent any further damage to dryer, job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Jarrell, TX 76537
David Z
Job Details:
03/28/2023
Arrived on site to diagnose washer that was not locking. On arrival found the latch had cracked and was not able to hold. Replaced latch and retested. Verified all working as designed and unit progressing in cycles. Repair completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Manor, TX 78653
Joe Z
Job Details:
03/28/2023
Arrived on site for water spilling over icemaker. Upon arrival inspected unit and found unit is completely unleveled and tilted forward. Customer is currently having kitchen floor remodeled. Advised customer to have unit leveled. Ran diagnostics and there are no errors. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Austin, TX 78758
Scott
Job Details:
03/28/2023
"Arrived on site for dishwasher not filling up . Ran diagnostics. No water came into unit. Water supply is present ,tested and getting good pressure . Replaced valve . Reran diagnostics. All checked normal. Unit is operating as normal. No water detected at this time. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Austin, TX 78732
Scott
Job Details:
03/28/2023
Arrived on site for water leaking from dispenser area . Customer also mentioned possible temp issues with freezer at one time . Found ice had been clumping at some time . Temps checks were good . May have been some frosting of freezer compartment which may have been cause of clumping ice in past . Did instructed on making sure bins are properly loaded . No issues found at time of service. No water leaks detected at this time. Job complete
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Waco, TX 76708
Jonathan M
Job Details:
03/28/2023
"Arrived on site for a washing machine that is not completing cycles. Inspected unit and work area. The customer advised that she was running a couple comforters in her washer and the unit never completed the cycle. Round the unit three diagnostics and found an F8 E1(low/no water detected during fill) error code. I tested the unit in an auto test and found the unit working as designed. Ran the unit through both fill tests and the unit worked as designed. I did advise the customer that the manufacturer does not recommend running comforters, large blankets, sleeping bags, quilts, or other heavy material such as these with these washers. I advise that those types of loads will cause issues with the unit completing cycles due to this issue or off-balance issues. Did advise the customer to take those to the laundromat. The unit is working as designed. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Round Rock, TX 78664
Vincent
Job Details:
03/28/2023
"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was dishwasher not working entered diagnostics and retrieved error codes F4E3 F7E1. Replaced sump and motor and tested unit is now operating as designed. No leaks where observed during service. Job completed."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78717
Vincent
Job Details:
03/28/2023
"Arrived on site for dishwasher not working, inspected unit and work area. Found that the customer had unplugged unit because the dishwasher kept beeping. Customer recently changed detergent and they where filling the detergent tray to full and was causing unit to leak on the overflow tray. Advised customer to only use 1tsp since they have a water softener in home. Unit is operating as designed. No leaks where observed during service."
We serviced a
WHIRLPOOL WASHER
Model WFW8620HC4
Near Salado, TX 76571
David Z
Job Details:
03/28/2023
"Arrived on site to diagnose washer with interior light out. Tested unit and found no lights present. Panel good, just no interior light. Checked wiring and found light harness unplugged. Plugged light back in and tested. Verified all working as designed. Repair completed."
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS20
Near Belton, TX 76513
David Z
Job Details:
03/28/2023
Arrived on site to diagnose microwave with F6E8 error code popping up. Tested unit and verified error code. Replaced microwave appliance manager to resolve. Tested unit and code no longer present. Advised if issue returns we need to replace the console. Repair completed.
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS3
Near Harker Heights, TX 76548
David Z
Job Details:
03/28/2023
"Arrived on site to diagnose range with no power. Examined unit and found no power present at unit. Checked breaker box and found breaker for range was tripped. Cycled power back on. Customer said the unit did not lose power while in use, it was at random overnight. I tested the unit and found functions working OK. After I shut it off the breaker tripped again at random, no functions on range being used. I checked elements and wiring and found no issues or shorts in the elements or harnesses. I had to cycle the breaker 4 times before it came back on. Issue appears to be linked to a bad gfci breaker in the box, with no verifiable failures in the unit at all. Customer advised to contact builder to replace the breaker. Repair completed."
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL03
Near Liberty Hill, TX 78642
Maurice R
Job Details:
03/28/2023
Arrived onsite for icemaker not dispensing ice. On inspection tested the paddle switch and it was good. Tested the motor and it Ohmed out good. Tested the control board p3 pins 7and8 and no voltage to the motor. Bad control board. Customer got hold of Best Buy and they are go to swap it out.
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Killeen, TX 76543
Tyler
Job Details:
03/28/2023
Arrived on site for dryer with damaged cabinet. Upon arrival confirmed complaint and large dent behind unit. Replaced cabinet and reassembled unit. Found no failures or damage and u it working as designed. Call complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Killeen, TX 76541
Tyler
Job Details:
03/28/2023
Arrived on site for microwave turning itself on. Upon arrival confirmed issue. Found outlet misfired and sending 127 throug L side to neutral with reversed polarity. Also found ACU damaged due to failure. Called techline/safety to report findings sr#7736054089/sr# 7736008838. Replaced ACU and tested unit found no failures and u it working as designed. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDW04
Near Austin, TX 78745
Matthew
Job Details:
03/28/2023
"Arrived onsite to replace faulty compressor. Replaced compressor dryer, and access valve. Pulled vacuum and held. Charged per spec and powered unit. Compressor is running and unit is cooling. Instructed customer to allow minimum 24 hrs before loading with food product to insure temperatures stabilize. Customer will monitor. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDW01
Near Fort Hood, TX 76544
Tyler
Job Details:
03/28/2023
"Arrived on site for refrigerator not sealing/cooling properly. Upon arrival confirmed issue. Found gaskets had perfect seal and no liner damage. Found clogged drain line and unit not lvl causing front lean and doors to swing open. Lvled unit and readjusted doors with spacers, and cleared ice clog. Found unit working as designed. Informed customer to give unit 24 hrs to stabilize temps. Call complete"