Near Killeen, TX 76549
Al
Job Details: 07/09/2020
DRYER WHIRLPOOL WED4950HW0 "Called Whirlpool Tech line and spoke JOEL SR#7728280750155-160 vent off, vent on temperatures reached 220-230 degrees
Near Lakeway, TX 78734
Robert
Job Details: 07/09/2020
DRYER FRIGIDAIRE FAQE7001LW0 "Arrived for dead dryer. Checked outlet no power to outlet. Checked breaker, breaker tripped, reset breaker. Power supply was good. Checked dryer dryer operated good."
Near Granger, TX 76530
Tyler
Job Details: 07/09/2020
WASHER WHIRLPOOL WFW85HEFW1 Arrived on site for a washer that had a display control board that was flashing on and off at random. Upon further inspection I found that the main control as well as the panel display control we’re not communicating well with one another at all and at times they would have to hit the machine to get it to turn on. I replace the main control as well as the panel control and I retest of the unit and checked diagnostics still no error codes but the machine is not randomly turning off on and off on its own anymore everything is functioning as designed. Call complete
Near Austin, TX 78738
Robert
Job Details: 07/09/2020
DISHWASHER WHIRLPOOL KDTE334GPS Arrived on it for not drying. Ran diagnostics and found dispenser not releasing wet agent. Replaced dispenser. Tested the unit and function properly. No leaks detected.
Near Leander, TX 78641
Paul
Job Details: 07/09/2020
DISHWASHER KITCHENAID KUDE70FVSS2 Arrived site for a dishwasher that is not working after the outlet was replaced. Ms stated the unit wouldn’t fill with water. I found a tea spoon under the float switch. I removed the spoon and tested the in a cycle. The unit is working as designed. Call complete.
Near Kingsland, TX 78639
James
Job Details: 07/09/2020
WASHER WHIRLPOOL WFC8090GX0 Arrived on site and tested operation. Found drain pump humms but will not drain. Accessed pump and found motor locked. Unit will need new drain pump to repair. ; saved tckt
Near Georgetown, TX 78626
Tyler
Job Details: 07/09/2020
REFRIGERATOR WHIRLPOOL ED25RFXFW01 "Arrived on site for refrigerator that was shutting off and not cooling properly. On further inspection I found that on arrival the fridge was cooling fine but after what the customer described it happened I started checking through some of the hardware and found that the compressor was pulling 2.3-3 Amps when it should only be pulling between .8-1 Amp. Compressor is severely overheating and then shutting down and restarting on its own at this point. Parts needed: W10309994 (compressor kit), WPW10143759 (uv dryer), W10913906 (access valve)"
Near Leander, TX 78641
Jonathan
Job Details: 07/09/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site for refrigerator having a noises compressor. Inspected unit and work area. Found noise is from cabinet vibration and air flow, due to unit being empty. Leveled unit and made minor adjustment to evaporator cover. Pulled unit and gained access to compressor and condenser. Adjusted copper tubing. Tested operation. All tested good, no water leaks detected."
Near Elgin, TX 78621
Andy
Job Details: 07/09/2020
DISHWASHER GE GDP665SYN0FS Arrived on site for dishwasher still not drying. Tested and inspected unit and found failed harness with TCO. Ordering needed part as well as other parts in case needed. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 WD21X25322 (HARNESS WITH TCO) and 1 WD21X25474 (DOOR HARNESS ) and 1 WD24X25325 (VENT FAN)
Near Austin, TX 78734
David
Job Details: 07/09/2020
REFRIGERATOR KITCHENAID KRFC704FPS03 Arrived on site to install previously diagnosed parts to resolve compressor not coming on. Installed new control and UI. Retested unit and compressor still not coming on. Contacted CS to advise of situation. Ordering compressor and sealed system parts. Office to reschedule. ; ordrng 1 RESEARCH (COMPRESSOR PARTS RESEARCH ) and 1 W10654592 (ANT COMPRESSOR) and 1 W10843121 (filter dryer) and 1 W10913906 (coupler)
Near Georgetown, TX 78633
Al
Job Details: 07/09/2020
REFRIGERATOR KITCHENAID KFIS29BBMS02 "Arrived to inspect freezer compartment not keep ice cream cold.Confirmed the complaint and found a massive ice buildup on the back wall in the freezer compartment.Used my steamer to defrost the cover and found the evaporator fan was working, but fighting a massive buildup of ice.I defrosted it , reassembled and unit began operating as designed.Set temperature back to recommended 37 degrees.All water lines were dry at the time of service.Customer satisfied the loud noises were gone..Job complete"
Near Taylor, TX 76574
Andy
Job Details: 07/09/2020
WASHER MAYTAG MVWB765FW3 Arrived on site for washer issues. Tested and inspected unit and found all operations normal. Instructed customer on use and care and practice for best performance. No water leaks present at time of service.
Near Blanco, TX 78606
Brandon
Job Details: 07/09/2020
REFRIGERATOR WHIRLPOOL WRT318FZDW01 "Arrived on site for customer complaint of unit not cooling, found defrost issue, I replaced control and thermistor, tested heater in diagnostic mode, heater tested good."
Near Austin, TX 78724
Scott
Job Details: 07/09/2020
WASHER WHIRLPOOL WTW5000DW2 "Arrived on site ,replaced gearcase,cam,actuator ,motor and belt . Ran calibration and diagnostics wash. All checked normal . No water leaks detected at time of service. Job complete ."
Near Killeen, TX 76543
Jonathan
Job Details: 07/09/2020
REFRIGERATOR FRIGIDAIRE ED5PHAXST02 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Found freezer and refrigerator cooling. Tested temperature in freezer and found it getting down to 12°F. Checked evaporator and found a fairly decent price pattern. Customer advised that they were hearing kind of a scraping sound when in use and that it would get louder or softer. He also did advise that the middle Molean between the two gaskets was getting extremely hot. I called Techline and spoke to TJ SR# 7728274930. He had me check the condenser for lint buildup. Found condenser full of lint and barely any airflow coming through. He advised that the issue was probably with the condenser being overly built up with Lance and the condenser fan not running properly. Showed customer the sound coming from the condenser fan because it was making a rattling sound. Customer advised that that was the sound he was hearing but it was amplified. TJ informed me that with the
Near Austin, TX 78717
David S
Job Details: 07/09/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Arrived on site for fridge water dispenser leaking. I inspected the unit and work area. I found the unit disconnected. I reconnected the unit. I found the water valve was stuck open. I gained access to and replaced the failed water valve. I tested the unit and found no more leaks. Unit is operating as designed. No water leaks detected. Job complete.
Near Kyle, TX 78640
Jacob
Job Details: 07/09/2020
REFRIGERATOR MAYTAG MFI2569YEM2 Arrived onsite for unit not dispensing water or ice. Tested unit. Found that paddle was broken. Replaced paddle. Then control board on ui panel went out. Got authorization to replace control. Replaced control. Tested unit. Unit test good. No leaks at this time. Job complete
Near Austin, TX 78703
Luis
Job Details: 07/09/2020
REFRIGERATOR JENN-AIR JFI2089WES8 "Arrived on site for no cool. Unit powering on and off,compressor would power on then shut off no response from ui. Diagnosed a defective main control,installed a new main control powered unit on,compressor and fans powered on.
Near Leander, TX 78641
Jonathan
Job Details: 07/09/2020
DISHWASHER FRIGIDAIRE FGID2466QF7A "Arrived on site for dishwasher not draining. Inspected unit and work area. Tested dishwasher and found drain pump not activating. Traced to bad connection at drain pump. Corrected connector at drain pump and tested unit. All tested good, no water leak detected."
Near Georgetown, TX 78626
Cliff
Job Details: 07/09/2020
RANGE GE JGB860SEJ2SS Arrived on site to replace ignitor for oven. Replaced upper oven bake igniter and tested unit. Found all is functioning properly at this time
Near Leander, TX 78641
Lou
Job Details: 07/09/2020
DRYER WHIRLPOOL WED9500TW2 "Arrived on site to inspect dryer leaking water. Upon further inspection, customer advised that the dryer was leaking water inside and the floor was flooded. I found the washer and dryer pulled out and the water turned off at the wall. I turned the water on and found the steam valve leaking inside the dryer. Turned the water off and disconnected the hose from the dryer. Disconnected the cold water hose to the washer from the splitter and connected it to the water valve at the wall. Tested the washer to make sure of no leaks and it tested good. Reattached the dryer vent hose at the ack and tested the dryer. Unit is operating as designed. No lint/water leaks observed at the end of service, job completed."
Near Austin, TX 78731
Wesley
Job Details: 07/09/2020
DISHWASHER MAYTAG MDB8989SHZ0 Arrived onsite for burning smell and found heater to be operating as designed but smell coming from residue on heater from normal use. Advised customer on maintenance to reduce the burning smell. All checks good. Unit is operating as designed. No error codes in diagnostics. All checks good.
Near Pflugerville, TX 78660
Wesley
Job Details: 07/09/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived onsite and found unit operating as designed in diagnostics. Also dispensing some ice. Advised customer that we would return to replace icemaker in event of continued failure.
Near Austin, TX 78737
Kevin
Job Details: 07/09/2020
DRYER WHIRLPOOL WGD9200SQ1 Arrived on site and inspected dryer and found it will not start and shows error code F01. Disassembled dryer and replaced control board and it will now start and is heating properly. Job complete
Near Austin, TX 78717
David S
Job Details: 07/09/2020
RANGE WHIRLPOOL WFG525S0HS1 "Arrived on site for range bake and broil not working. I inspected the unit and work area. I found the igniters not receiving voltage when called for. I spoke to the Customer when the bake and broil stopped working, the said it happened durning that thunder storm we had last. I am replacing both the main control and spark module to complete the repair. I replaced both controls and tested the unit, the unit is working as designed. Job complete."
Near Hutto, TX 78634
Andy
Job Details: 07/08/2020
MICROWAVE WHIRLPOOL WMH31017HS5 Arrived on site for microwave making noise. Tested and inspected unit and found damaged damper from factory. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Seguin, TX 78155
Richard
Job Details: 07/08/2020
DRYER LG DLEX3570W Arrived onsite for the dryer with longer than normal dry times. During testing found that the vent tube in the wall is clogged causing the issue. There is no good air flow. Heater is working good. Advised customer to clean the vent hose to resolve the issue. Complete
Near New Braunfels, TX 78132
Richard
Job Details: 07/08/2020
DISHWASHER JENN-AIR JDTSS245GX0 Arrived onsite for the dishwasher missing upper sprayer. Replaced feed tube assembly and dishwasher tested fine and no leaks detected complete
Near New Braunfels, TX 78130
Noah D
Job Details: 07/08/2020
DISHWASHER MAYTAG KDPM604KPS "Arrived on site to inspect dishwasher for leaking, upon inspection found the dishwasher was completely unhooked and there is no water to test unit, tried to find water hookup and was unable to get correct pieces to test. Complete"
Near Georgetown, TX 78626
Tyler
Job Details: 07/08/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site for dishwasher leaking water upon further inspection I found that the main door gasket still appear to be sealing it was half white half dry like it should be the water valve the sump assembly as well as all of the components like the drain pump underneath the dishwasher we’re all bone dry and no leaks observed from any of those hardware components underneath. I disassemble the inside of the door and look for any leaking on the inside around the dispenser and around the vent but could not find anything. After digging around I found that the inner door itself was leaking from the very bottom inside the door because the seal at the bottom of the door was not sealing properly and was warped in the middle allowing a gap to form for water to pass through.; ordrng 1 W10860142 (door-inner) and 1 WP8269259 (gasket)
Near Smithville, TX 78957
Scott
Job Details: 07/08/2020
REFRIGERATOR GE GSS23GGKNCWW "Arrived on site for not cooling . Found both section ,no frost on evap . Compressor not running but very hot to touch .will need compressor,weigh 2 hrs ,evap service port ,UI drer . No water leaks detected . Call to set return ; ordrng 1 COMPRESSOR and 1 EVAPORATOR and 1 PARTSRESEARCH and 1 SERVICEPORT and 1 UVDRIER and 1 WEIGHT2HRS"
Near Briarcliff, TX 78669
Brandon
Job Details: 07/08/2020
OVEN GE CES750P4M1W2 "Arrived on site for customer complaint of oven not heating and light staying on. Found door open during cooking error when both doors were closed, I inspected control and wire harness coming from door switches, I could not see anything loose or pinched, ordering control and door switches. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 2 WB24X27550 (plunger switch)s and 1 WB27X31709 (CONTROL)"
Near Austin, TX 78717
Kayman
Job Details: 07/08/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived onsite for DW leaving soap in the tub. Upon inspection and putting unit into diagnostics the sump is not functioning. Will need a new sump and motor. The sump did not make it onto my parts pick. Will need to return with part for repair. Office to RS
Near Georgetown, TX 78633
Al
Job Details: 07/08/2020
DISHWASHER KITCHENAID KDFE104DSS3 Arrived to install previously ordered part.Removed and replaced the pump and motor.Tested the unit and tested as designed.All water lines were dry at the time of service.Job complete
Near Manor, TX 78653
Jacob
Job Details: 07/08/2020
MICROWAVE WHIRLPOOL WMH31017HB2
Near New Braunfels, TX 78130
Noah D
Job Details: 07/08/2020
DRYER WHIRLPOOL WED6620HC0 "Arrived on site to inspect dryer for not drying in cycle, upon inspection found all thermistors checked good (exhaust 10k ohms at 90, inlet 50kohms) checked for sensor bar resistances and got a bad reading, ordering sensor bars. ; ordrng 2 WP3387223 (SENSOR BARS)s"
Near Burnet, TX 78611
James
Job Details: 07/08/2020
ICE MACHINE JENN-AIR JIM158XYRS2 Arrived on site and tested operation. Found ice slabs hanging on build up on evaporator. Ran cleaner in unit. Tested operation and found unit working properly. Job complete
Near Austin, TX 78703
Leonardo
Job Details: 07/08/2020
RANGE ELECTROLUX EW30EW65GSA "Arrived on site to test unit not working. Tested unit, the top oven control shuts off while the bottom unit gives a F43 error code. Need to order control 316519205, appliance manager 316443950, Cooling fan 318575604 and panel 318280430. ; ordrng 1 2HRJOB (2 HR JOB) and 1 316443950 (APPLIANCE MANAGER) and 1 316519205 (CONTROL ) and 1 318280430 (PANEL ) and 1 318575604 (COOLING FAN)"
Near Temple, TX 76504
Jonathan
Job Details: 07/08/2020
WASHER AMANA NTW4516FW1 "Arrived on site for washing machine that is overfilling and to install previously diagnosed parts. Inspected unit and work area. Found unit in an outside shed on a GFCI breaker with a dryer plugged into the same outlet. Tested voltage at the wall and found proper voltage. Please do an in-service diagnostics and found no stored error codes. I called Techline and spoke to Leon SR# 7728264545. He advised to just go ahead and replace the control for the service but that if there were any further issues with the unit past this repair, the customer would need to get the unit on a non-GFCI designated breaker prior to any further repair. Replaced control and tested unit. Unit seemed to fill a little higher than normal but stopped and did not overfill. Unit is working as designed. Call complete."
Near Georgetown, TX 78633
Tyler
Job Details: 07/08/2020
OVEN UNKNOWN RGT486GDL
Near Austin, TX 78732
Wesley
Job Details: 07/08/2020
WASHER ELECTROLUX EFLS517STT Sr#83735303 arrived onsite and replaced control and knob assembly and UI board assembly. Unit symptom unchanged. Called techline and spoke with Tammy. Thoroughly checked connector position and verified proper voltage to UI knob connector. But still no function. Ordering harness and reordering knob. Office to autho and reschedule. ; ordrng 1 5304505017 (knob assembly) and 1 5304505178 (harness)
Near Bastrop, TX 78602
Andy
Job Details: 07/08/2020
WASHER MAYTAG MVWB765FW3 Arrived on site for washer clothes getting stuck and dispenser not working properly. Tested and inspected unit and found failed dispenser drawer. Ordering needed part to be shipped to customer. And inspected customer on user care guide on using garment bag. No water leaks present at time of service.; ordrng 1 SEENOTE (SHIP TO CUSTOMER ) and 1 W10919352 (drawer)
Near Manor, TX 78653
Jacob
Job Details: 07/08/2020
DRYER MAYTAG MEDC465HW0 "Arrived onsite for unit having condensation inside unit. looked at unit. Saw condensation inside. Checked vent hose, did not see any kind of blockage. Told customer possibly something is blocking in the wall side of the unit. Tested unit unhooked from the vent hose. Condensation inside unit was dried up within minutes of the test. Replaced cutoff thermal just in case. Tested unit. Unit test good. No issues at this time. Job complete"
Near Buda, TX 78610
Robert
Job Details: 07/08/2020
REFRIGERATOR KITCHENAID KRFC704FPS01 Arrived on site for ice clumping in ice bin. Ice maker is over filling causing water to drip down into bin causing clumping. Also door switch for left door damaged. No leaks detected. ; ordrng 1 W11115534 (icemaker) and 1 W11221357 (SWITCH)
Near Austin, TX 78738
Luis
Job Details: 07/08/2020
REFRIGERATOR KITCHENAID KSSC48FJS00 Arrived on site for no cool. Removed evaporator cover,found partial frost pattern on evaporator,heat exchanger heavily corroded diagnosed leak at heat exchanger. Sealed system will need to be rebuilt due to leak
Near Austin, TX 78750
David
Job Details: 07/08/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site to diagnose refrigerator that stopped dispensing ice after motor replacement. Checked motor and found connector felt good but loose. Retested pins in connector for motor and retested. Unit is dispensing again with no issues. Advised customer that if issue happens again we need to replace the door due to the harness for the auger motor being inside the door. Call complete.
Near Seguin, TX 78155
Richard
Job Details: 07/08/2020
DISHWASHER KITCHENAID KDPM604KPS0 Arrived onsite for the dishwasher not draining properly. During testing found that the drain hose is longer than 6 ft. It’s actually around 8 Ft. causing the intermittently draining issue. Advised customer to shorten the drain hose to 6 ft and to have a high Loop. That this will correct the draining issue. Dishwasher tested good and all functions are working properly. Complete
Near Austin, TX 78735
Luis
Job Details: 07/08/2020
REFRIGERATOR KITCHENAID KBFA20ERSS "Arrived on site for cooling complaint. Removed compressor cover found burned starter to the compressor,replaced starter,powered unit on compressor not fully powering on diagnosed defective compressor also. Installed a new compressor, vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good unit cooling down correctly"
Near Manor, TX 78653
Jacob
Job Details: 07/08/2020
WASHER MAYTAG MVWX655DW0 "Arrived onsite for unit making ticking noise. Tested unit . Found ticking noise coming from underneath the unit. Replaced splotch and actuator, also replaced wash plate. Ticking noise did go away. But agitator got really noisy and the basket was spinning out of balance in test mode. Ordered part. Need authorization. Office to reschedule ; ordrng 1 W10752719 (basket)"
Near Cottonwood Shores, TX 78657
James
Job Details: 07/08/2020
DRYER WHIRLPOOL WED4850HW0 Arrived on site and tested operation. Found motor not running. Verified proper voltage to motor and found to be good. Ohmed winding and found start and run winding open. When attempting to install new motor found the blower wheel is seized to the motor and will have to be cut off. Unit will need new motor and wheel to repair. ; ordrng 1 WP694089 (wheel)
Near Austin, TX 78704
Eman J.
Job Details: 07/08/2020
WASHER MAYTAG MHW5500FW1 Arrived onsite for washer leaking. Tested system. No leaks found. Everything works as designed. Job complete.
Near Kyle, TX 78640
Richard
Job Details: 07/08/2020
REFRIGERATOR WHIRLPOOL ED25CQXFB02 Arrived onsite for the refrigerator leaking at the ice maker. During testing found that the water valve was not activating could not determine were the leak is coming from. Will need to order parts and office to schedule.; ordrng 1 AUTHORIZATION (AUTHORIZATION NEEDED FOR REPAIR ) and 1 PARTRESEARCH (ICE MAKER ASSEMBLY ) and 1 W10823511 (tube-water) and 1 W10853654 (valve-inlt) and 1 WP2196157 (fitting) and 1 WP627018 (nut)
Near Bertram, TX 78605
Jonathan
Job Details: 07/08/2020
WASHER WHIRLPOOL MVWB855DC3 "Arrived on site for washer not powering on. Tested voltage at outlet and found correct voltage and polarity. Performed diagnostics mode and checked fault codes. Found error F2-E1 stuck key and F6-E2 miscommunication between control and UI. Performed encoder test and found all keys passed. Found unit would not go in to component test mode. Checked continuity on wire harness between you are in control. Found failed control.
Near Liberty Hill, TX 78642
Jonathan
Job Details: 07/08/2020
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site to install previous diagnosed parts. Removed failed UI, gasket and hinges. Installed new gasket on top oven, installed door hinges on bottom and replaced UI. Powered unit on and tested operation. All tested good."
Near Pflugerville, TX 78660
Kayman
Job Details: 07/08/2020
WASHER MAYTAG MVWB865GC0 Arrived onsite to install previously diagnosed parts. I installed the gear case and drive assembly. Unit is working as designed. No leaks detected at time of service. Job complete.
Near Austin, TX 78757
David
Job Details: 07/08/2020
DISHWASHER WHIRLPOOL WDF520PADM5 "Arrived on site to diagnose one dishwasher not filling. Performed diagnostic and found errors F7E1 for no heat. Ran u it and could hear fill valve filling, but wash motor never engaged.
Near Granite Shoals, TX 78654
James
Job Details: 07/08/2020
DRYER WHIRLPOOL WED9400SW2 Arrived on site and tested operation. Unit tests good. Customer stated vent hose was clogged and they cleaned out but wanted unit cleaned out and verify that lint had not built up in unit as well. Removed access panel and found very little lint. Removed internal ducting and vacuumed lint. Unit clean and operating properly. Job complete
Near Liberty Hill, TX 78642
Jonathan
Job Details: 07/08/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to install previous diagnosed parts. Gained access to fresh food evaporator. Removed failed evaporator fan assembly. Cleared evaporator drain line and checked condenser drain line. Added silicone around evaporator drain pan. Tested all operations. All tested good, no water leaks detected."
Near Austin, TX 78750
David
Job Details: 07/08/2020
TRASH COMPACTOR WHIRLPOOL KUCS03FTSS1 Arrived on site to diagnose compactor customer said was making noise.
Near Round Rock, TX 78665
Al
Job Details: 07/08/2020
RANGE WHIRLPOOL WFG525S0HV1 Arrived to inspect LF burner issues.Confirmed the complaint and removed and replaced the burner head.Reassembled and unit tested as designed.Customer satisfied.Job complete
Near Pflugerville, TX 78660
Cliff
Job Details: 07/08/2020
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site to diagnose a range with a broken oven door gasket. Found gasket torn in lower right corner. Replaced oven door gasket and found all is now working properly.
Near Dripping Springs, TX 78620
Kevin
Job Details: 07/08/2020
RANGE GE JGS760SEL4SS "Arrived on site and inspected range and found saved error code F350, removed cooling fan and did not find any connector issues. Will need to bring back cooling fan and control/overlay. Uploaded pictures of instructions to quick pic for return trip. Left 4 mounting screws for cooling fan taped to rear of range.; ordrng 1 WB26X29060 (COOLING FAN) and 1 WB27X29504 (OVERLAY AND CONTROL)"
Near Austin, TX 78746
Leonardo
Job Details: 07/08/2020
OVEN KITCHENAID KEBS179BSS00 "Arrived on site to replace broken oven glass. Replaced glass, tested unit and unit operates correctly.. Job complete."
Near Austin, TX 78753
Jacob
Job Details: 07/08/2020
WASHER MAYTAG MVWB835DW4 Arrived onsite for unit having a sewage smell after use. Put unit in test mode. Unit test good. Called Techline. Suggested to use the AFFRESH tablets once a month or every 30 loads to help keep smell out. Other possible smell could be coming from the standing drain pipe. Got SR#7728268772. No issues at this time. Job complete
Near Harker Heights, TX 76548
Tyler
Job Details: 07/08/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site to install LED lightbulb in freezer I was able to install the light with no issues and tested all the lights afterword everything is functioning as designed and there are no other visitors. Call complete
Near Austin, TX 78717
Kayman
Job Details: 07/08/2020
WASHER MAYTAG mvwc565fw0 Arrived onsite for washer leaking. Upon arrival the resident stated that is a oily substance that is leaking not water. I lifted the unit and found gearcase oil all over the drive assembly and drive belt. Will need a new gear case and drive assembly. Ordering (W11026785) motor (WPW10006384) belt (W10913953) actuator (W10721967) splutch. .; ordrng 1 W10721967 (drive pulley) and 1 W10913953 (actuator) and 1 W11026785 (motor-drve) and 1 WPW10006384 (drive belt)
Near Bastrop, TX 78602
Scott
Job Details: 07/08/2020
DISHWASHER KITCHENAID KDTE334GPS0 "Arrived on site for no fill dishwasher . Found stuff stuck under float switch . Ran diagnostics ,float error code . Unit completed diagnostics wash ,ran twice . No water leaks detected at time of service . Job complete ."
Near Copperas Cove, TX 76522
Al
Job Details: 07/08/2020
WASHER WHIRLPOOL WTW5000DW3 Arrived to install previously ordered parts.Removed and replaced the motor and capacitor.Calibrated and service tested the unit and unit tested as designed.All water lines were dry at the time of service.Customer is aware of the GFCI issues and will have them corrected if issue continues.Job complete
Near Hutto, TX 78634
Andy
Job Details: 07/08/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Arrived on site to install previously diagnosed damper and controls. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Dripping Springs, TX 78620
Kevin
Job Details: 07/08/2020
OVEN WHIRLPOOL WOS51EC0HS00 "Arrived on site and inspected oven and found customer is experiencing intermittent usage, not preheating requested, time jumping, spoke with tech line and they recommended connecting oven to Wi-Fi so that software can be updated. If this does not correct the issue they will need to be contacted again for further recommendations SR7728263594"
Near Manchaca, TX 78652
Luis
Job Details: 07/08/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM04 "Arrived on site for freezing in fresh food. Removed auger motor housing,tested damper,damper door sealing correctly,adjusted gasket between liner and damper control,replaced thermistor in light housing with thermistor #12002355."
Near Nolanville, TX 76559
Al
Job Details: 07/08/2020
WASHER KENMORE 110.2002201 Arrived to inspect washer banging during wash and spin.Confirmed the complaint and removed and replaced all suspension rods.Found the tub ring was damaged due to the defective suspension rods.Ordering tub ring and authorization.All water lines were dry at the time of service.; ordrng 1 CNOTE (AUTHORIZATION ) and 1 WPW10215107 (TUB RING)
Near Temple, TX 76502
Jonathan
Job Details: 07/08/2020
REFRIGERATOR KITCHENAID KRFC302EBS00 Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced ice maker and ice maker turned and began to fill with water within 5 minutes of turning freezer back on. Unit is working as designed.
Near Bastrop, TX 78602
Scott
Job Details: 07/08/2020
MICROWAVE WHIRLPOOL WMH31017HZ0 Arrived on site for light not working . Found bulb had broken in socket . Replaced socket and found light not turning off . Will need control board . Call to set return visit .; ordrng 1 W10892389 (cntrl-elec)
Near The Hills, TX 78738
Brandon
Job Details: 07/08/2020
REFRIGERATOR GE GNE27JMMAFES "Arrived on site for customer complaint of water leaking out of dispenser on its own, ordering control, valve, filter housing, and switch for dispenser to ensure repair is done on next visit. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 WR14X30264 (FILTER HOUSING) and 1 WR17X25225 (dispenser internal a) and 1 WR55X26867 (switch actuator) and 1 WR55X30598 (CONTROL) and 1 WR57X26569 (valve isolation asm)"
Near Leander, TX 78641
Lou
Job Details: 07/08/2020
REFRIGERATOR KITCHENAID KRFF305ESS02 "Arrived on site to inspect refrigerator freezer frost build up. Upon further inspection, I tested temps in the FC=10 degrees & RC=42 degrees. I found frost built up on the FC door slides and a small amount on the evap cover as if there was an air leak. I removed and replaced the slides and inspected the evaporator ad found it in defrost mode. Watched it begin to cool and a good frost pattern began to develop. I leveled the unit. No water leaks observed during service, job completed."
Near Cedar Creek, TX 78612
Andy
Job Details: 07/08/2020
WASHER MAYTAG MVWX655DW1 "Arrived on site for washer making noise. Tested and inspected unit and found failed gearcase, cam, belt and motor. Ordering needed parts. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11283592 (motor-drve) and 1 WPW10006384 (drive belt)"
Near Pflugerville, TX 78660
Cliff
Job Details: 07/08/2020
WASHER WHIRLPOOL WTW4855HW1 Arrived on site to diagnose a washing machine that is not completing cycles. Tested unit and found only an out of balance error code saved in control. Tested all parts and components and found no mechanical failures at this time. Advised on proper loading techniques to prevent out of balance loads.
Near Pflugerville, TX 78660
Cliff
Job Details: 07/08/2020
RANGE WHIRLPOOL WFG775H0HZ0 Arrived on site to diagnose a range with a burner that is having trouble lighting. Found air register for air conditioner blowing directly at range causing air movement across center burner preventing proper ignition. Advised homeowner on findings. No further repairs are needed and job is complete.
Near Pflugerville, TX 78660
Kayman
Job Details: 07/08/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite to install previously diagnosed parts. I installed the pads and the unit is now working as designed. Job complete.
Near Round Rock, TX 78681
Cliff
Job Details: 07/08/2020
WASHER MAYTAG MVWB835DW4 "Arrived on site to diagnose a washing machine that is not cycling properly. Tested unit and found drain line too far in stand pipe causing siphon as well as excessive sudsing in machine due to siphoning water. Also noted control not registering water level errors. This has damaged new suspension. Suspension, main control, and rotor will need to be replaced to complete repairs.Contacted Techline and spoke with Rich.File#7728264062; ordrng 1 W11033601 (suspension) and 1 W11170706 (CONTROL )"
Near Austin, TX 78703
Robert
Job Details: 07/08/2020
REFRIGERATOR KITCHENAID KRSF505ESS01 Arrived onsite for water dispensing when calling for ice. Was able recreate symptoms will need UI to complete repairs. ; ordrng 1 W10822640 (cntrl-elec)
Near Spicewood, TX 78669
Brandon
Job Details: 07/08/2020
WASHER GE WBVH5200J3WW "Arrived on site for customer complaint of burning smell, and loud noise, found rear bearings failing,
Near Austin, TX 78737
Brandon
Job Details: 07/08/2020
REFRIGERATOR WHIRLPOOL WRF535SMBM00 "Arrived on site for customer complaint of no to low ice production, found ice bin was full at time of service, but I found the freezer door switch stuck in closed position, I removed frost build up around door switch, unit tested good."
Near Meadowlakes, TX 78654
James
Job Details: 07/08/2020
WASHER WHIRLPOOL WFW6620HW0 Arrived on site and tested operation. Found not all lights on console working and buttons not responding. Found console to have failed and installed new. Tested operation and found unit working properly. Job complete
Near Waco, TX 76705
Jonathan
Job Details: 07/08/2020
REFRIGERATOR WHIRLPOOL WRS325SDHW04 Arrived onsite for refrigerator that won’t dispense ice. Inspected unit and work area. Found ice bin popping forward as it tried to dispense. Found right ice bin rail leaning downwards. Adjusted rail and tested unit. Unit began to dispense ice without a problem. Unit is working as designed. Call complete.
Near Leander, TX 78641
David S
Job Details: 07/08/2020
REFRIGERATOR FRIGIDAIRE LFSS2612TF2 "Arrived on site for freezer door grinding. I inspected the unit and work area. I found the freezer door up against the top hinge, when the door opens the cam pushes the door up into the metal bracket causing it to scrap. I removed the top hinge and reinstalled, I loosened the bottom hinge and tried to adjust the height on it. Neither worked. I tried to level the unit and it still didn’t stop it from grinding. I am order the freezer door 807460004 to fix the issue. The freezer door is an expart, the office will reschedule hen we have a in eta on the part. No water leaks detected.; ordrng 1 807460004 (dsp door)"
Near Hays, TX 78610
Robert
Job Details: 07/08/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on job for complaint wet dishes. Ran diagnostics and confirmed heater working. We also found customer not using rinse aide and instructed customer on proper cycles, tested water for proper temperature, called tech line for findings 7728262578. No leaks detected at time of service."
Near Bastrop, TX 78602
Andy
Job Details: 07/08/2020
WASHER MAYTAG MVWC565FW0 "Arrived on site for washer making noise. Tested and inspected unit and found failed gearcase, hub, cam, belt and actuator. Ordering needed parts. Office to schedule return trip. Authorization needed. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (AUTHORIZATION NEEDED ) and 1 W10528947 (drive hub kit) and 1 WPW10006384 (drive belt)"
Near Pflugerville, TX 78660
Cliff
Job Details: 07/08/2020
DRYER MAYTAG MHW6000XW2 Arrived on site to diagnose a washing machine that is leaking during clean cycle only. Tested unit and found excess suds during diagnostics. Advised homeowner on findings and that it may have soap buildup causing it to leak suds through air vents during clean cycle. Advise homeowner on best soaps and timing to clean washer. No leaks were found at time of service.
Near Austin, TX 78731
Eman J.
Job Details: 07/08/2020
OVEN JENN-AIR JJW2430DS01 Arrived onsite for oven with F2E1 error. Tested system. Found control and console faulty. Ordering control W11179310 and console W11236887. ; ordrng 1 W11179310 (cntrl-elec) and 1 W11236887 (console)
Near West Lake Hills, TX 78746
Luis
Job Details: 07/08/2020
REFRIGERATOR KITCHENAID KBRC36FTS00 "Arrived on site for door issues. Found gap between liner and gasket on left side corner of fresh food door,remolded gasket,closed door checked door seal good,gasket sealing to cabinet.
Near Austin, TX 78746
Eman J.
Job Details: 07/08/2020
OVEN WHIRLPOOL CWE5800ACB Arrived onsite for oven boiler exploded. Tested system. Boiler is faulty. ; ordrng 1 7406P090-60 (elmnt-brol)
Near Pflugerville, TX 78660
Cliff
Job Details: 07/08/2020
REFRIGERATOR WHIRLPOOL WRT112CZJZ00 Arrived on site to diagnose a refrigerator with water leaking from air vents in RC. Tested unit and found defrost heater not in position causing drain to freeze over. Repositioned heater and found all is not working properly. No leaks were found after services were performed.
Near Round Rock, TX 78681
Al
Job Details: 07/08/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived to inspect ice maker issues on a newly purchased unit.Confirmed the unit would only dispense crushed ice.Disassembled and found the black with yellow wire from left wall was not in the unit harness.Noticed the pin connector was stuck to the end of the connector causing the issue.Removed and replaced the solenoid and reassembled.Unit still didn’t work.Called Whirlpool Tech line and spoke JOEL @ Whirlpool Tech line SR# 7728263350.He walked me through attempting to free the stuck pin inside the connector and pin wouldn’t come out.I photographed the issue in SD pics.
Near Austin, TX 78702
Jacob
Job Details: 07/08/2020
WASHER WHIRLPOOL WET4027HW Arrived onsite for unit not function properly in certain selections for washing. Tested unit. Got multiple error codes. Replaced control board. Tested unit. Unit test good. No leaks at this time. Job complete.
Near Marble Falls, TX 78654
James
Job Details: 07/08/2020
REFRIGERATOR KITCHENAID KRSF505ESS00 Arrived on site and tested operation. Found no ice production. Tested ice dispenser and found water did not dispense from dispenser. Found ice maker has failed and was over filling with water causing water leak. Unit will need new ice maker to repair. ; ordrng 1 W10873791 (icemaker)
Near Austin, TX 78747
Luis
Job Details: 07/08/2020
REFRIGERATOR KITCHENAID KBFS25ECMS00 "Arrived on site for a defective main control,installed a new main control,powered unit on,compressor and fans powered on,ui working as designed.
Near Austin, TX 78701
Eman J.
Job Details: 07/08/2020
WASHER LG WM3770HVA Arrived onsite for previous diagnosed issue. Leveled washer feet. Tested system. Found unit not leveling clothes out correctly. Ordering pcb main EBR79950226 and springs 4970FR2084Z. Requesting 2 man ; ordrng 2 4970FR2084Z (SPRINGS)s and 1 AUTHO (AUTHO) and 1 EBR79950226 (PCB MAIN)
Near Bertram, TX 78605
Jonathan
Job Details: 07/08/2020
WASHER MAYTAG MHW6630HW "Arrived on site for washer leaking water out of dispenser. Inspected unit and work area. Performed diagnostics mode and tested water valve. Found water leaking from dispenser housing. Removed failed dispenser and installed new. Performed diagnostics and activated test operation. All tested good, no water leaks detected."