Arrived on site for washer not cycling correctly. Upon arrival confirmed issue. Upon further testing I found unit had a shorted drain motor that had then lead to control frying out and not working. Replaced drain motor and control then reassembled and tested unit. Found no leaks and unit could fully cycle through all settings as designed. Call complete W14D8S0APL1

Arrived on site for washer. Upon arrival confirmed issue of feet missing. Was able to instruct customer on how to install feet properly. Was able to test unit and found no failures or issues. No leaks present call complete

Arrived onsite to replace control and latch. Replaced parts and tested. Calibrated and ran auto cycle. Passed all test. Ran normal load with customer and unit is functioning properly. Job complete

Arrived onsite for no power to microwave. Upon arrival inspected unit. Verified supply power. Disassembled and inspected unit. Found fuse blown and cutting power to unit. Used jumper and verified operation. Switches and heating components are functioning. Replaced fuse. Tested unit and unit is functioning properly. Job complete

"BT arrived on site to install previously diagnosed parts. I replaced the glass on the front side of the door, and also installed a new nameplate. The unit now operates as designed. No gas leaks detected during service."

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the dispenser and tested the unit. The unit began to work and operate as designed. Call complete.

"Arrived on site to inspect venthood not working. Upon further inspection, I found the harness cover sitting on the counter and no screws found to reinstall it and the unit had no power. I checked the breaker box in the garage and the breaker was on. I checked the main breaker box and the main power was on as well. I attempted to contact the builder and received the vm. I am unable to diagnose the unit without power to the unit. Unit appears to be wired correctly. Builder to contact office to reschedule service once power is on at the home, if the unit continues to fail. Job completed."

"Arrived on site and found water drips from dispenser twice after use, this is considered normal and should be caught by drip pan. There is no adjustment or parts replacement that can change this, job complete"

"Arrived on site and replaced all parts diagnosed on previous visit rebuilding entire washer. After repair ran test 51 to confirm operation, and job complete"

"Arrived on site and replaced stater ordered on previous visit finished reassembling washer and it is now quiet while spinning, job complete"

"Arrived on site and found customer hears a rattling noise during spin, remove rear panel and found rotor mounting bolt is broken/sheared off. Tub assembly would need to be replaced, Technicians would be needed and two hours to replace it. repair is not cost-effective, sent pictures to KB/service management, job complete"

"Arrived on site and found saved error code F7E1, F7E6, attempted to run a diagnostic cycle but washer just immediately starts to spin. Replaced control board and it is now operating properly. Washer will complete a diagnostic cycle, job complete"

"Arrived on site and inspected washer and found saved error code for off-balance load. Lifted washer top and found tub and basket are not centered and are too close to the front wall of the cabinet. Lifted front feet and it is now centered. Discussed correct loading with homeowner, no further repairs required at this time, job complete"

"Arrived on site to inspect dryer not drying the clothing. Upon further inspection, the customer advised that the unit would get hot, but they were having to run several loads to get the clothes dry. Using my vent tester kit, I tested the airflow in the unit on Timed Dry with no heat (air dry) and the unit failed two tests (photos). I tested the unit without the vent hose attached at the back and demonstrated to the customer and the unit passed the airflow test. I recommended that the customer have the vent checked/cleaned. No lint observed during service, job completed."

"Arrived on site to inspect wall oven fan noises. Upon further inspection, I placed the unit in diagnostics and tested the cooling fans and convection fan and found no abnormal noises. The customer provided a video of the noise and I could see the convection fan on, in the video, and it sounded like the blades were rubbing. I retested the convection fan and allowed the unit to heat and could not duplicate the noise. Based off the video and the noise I could hear, I pulled the unit out from the cabinets and removed and replaced the convection fan and retested and it sounded quieter than the original fan. I advised the customer of my repairs. Also, when I pulled the unit out, I found the unit plugged into the wall outlet and the power cord was badly crimped (photo) and when I unplugged the unit, the outlet cover fell off (photo). I placed the cover back on and secured it with the screw that had fallen off of it (photo). Job completed"

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the compressor, UV dye drier and access valve. I vacuumed the system and installed 68g of R600a refrigerant and monitored the unit. Unit is operating as designed and cooling properly. No water leaks observed during service, job completed."

"Arrived on site to replace previously ordered parts for microwave. Upon inspecting unit found no failures to transformer, but magnetron contacts burnt. Replaced magnetron and tested unit. Found all is functioning properly at this time."

Arrived on site to diagnose a washer that is leaking. Found door boot torn and replaced it. Tested unit and found all is functioning properly at this time and no leaks were found after service was performed.

"Arrived on site to inspect washer not turning off. Upon further inspection, I found the unit turned off at the breaker. Cycled power and the drain pump immediately came on. I placed the unit in diagnostics showing error codes F8E3, F3E1. Cleared the codes and unlocked the door to get towels out the unit. I found water in the bellow drain area. I pulled the unit out and removed the back cover. Removed the water level sensor tube and blew through it and it was clear. Removed the air trap and it was clear. Removed the drain pump filter and found a small amount of debris inside. Cleared he filter and then removed the water from the bellow drain area and found the bellow drain ports not centered with the ports on the tub. I tested the unit in diagnostics and it operated as designed, but I found a large amount of suds in the tub (photos). I removed he bellow and re-installed it as the customer advised that he had previously replaced the part. I centered the bellow correctly and retested in diagnostics. Unit is operating as designed. I contacted techline and advised of my findings. They recommended that if the unit fails again to replace the water level sensor, tube and possibly the main control. Also contacted Safety and advised of my findings. Findings were documented on SR#7734725974. No water leaks observed during service, job completed."

"Arrived on site to install previously diagnosed and ordered part. Due to the pump harness being badly corroded, I removed and replaced the harness and tested. Unit is operating as designed. No water leaks observed during service, job completed."

Arrived on site to replace previously ordered parts for refrigerator. Replaced sealed system and pulled vacuum on unit. Charged unit with refrigerant and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

"Arrived on site to install previously diagnosed parts. I installed the rotor, stator, slider, and gearcase. I then ran a diagnostics cycle and manually activated spin. I found the unit now working as designed with no abnormal noises. Call complete."

Arrived on site to install previously diagnosed parts. I installed the ignitor and harness then test the unit. I found it working as designed. Call complete.

Arrived on site to test unit for RC evap frosting over. Customer had unit thawed out on arrival. Removed evap cover and found evap thermistor popped out of retention clip and was just dangling. Replaced evap harness assembly. Ran diagnostics and all functions working as designed. Advised customer to place glass or bottle of water in FC and when frozen solid to use unit. Job complete.

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Tested voltage going to the user interface and found proper voltage. Replaced the user interface fascia and tested the unit. The unit began to work and operate as designed. Call complete.

"Arrived on site to replace compressor per Techline. Replaced compressor, drier and access. System held 120psi of nitrogen for 20 mins. Vacuumed system and charged to specs. Frost pattern developed nicely. No signs of leaks. Job complete."

Arrived onsite to replace faulty filter housing. Replaced housing and tested. Unit is functioning properly. Recommended customer purge dispenser by dispensing 2-3 gallon of water. No leaks present at this time. Job complete

Arrived onsite for ice maker not producing ice. Upon arrival inspected unit. Found ice maker making ice. Customer complaint is unit is not making enough ice. Disassembled ice box compartment and found frost buildup underneath tray. Cleared ice. Ran harvest and passed. Ran fill test and passed. Power cycled unit and reset. Customer will monitor. If symptoms persist recommend replacing icemaker and controls.

Arrived on site to diagnose a refrigerator that was not cooling properly. Tested all parts and components and couldn't duplicate any failures at this time and no defrost issues were present. Advised customer on findings and possible causes of issue. No further repairs needed and no leaks were found at time of service.

Arrived onsite and replaced the freezer door and heat treated gasket for best fit. Unit is now operating as designed.

"Arrived onsite and repaired washing machine with failed latch. Replaced latch, Unit is now operating as designed. All checks good."

Arrived onsite for unit frequently failing to complete cycle. Primary loads are bedding and towels. Unit is not on dedicated power and is stored next to home outdoors on a utility porch under roof only. Symptoms matching both off balance from primary load and possible electronic glitching due to the storage environment and power supply. Unit functions as designed in diagnostics. Suspension is good. Gearcase and shifting function is normal. Latch is operating properly. Error codes saved f5e3 f5e1 and f0e3 f2e1. No ongoing functional symptoms with latch. Balance issues to be expected with bedding load frequency. Removed washplate and removed debris caught causing some noise. All other functions pass in diagnostics. diagnosing frequency and repetition of symptoms due to load types and storage environment.

Arrived onsite and used motor and belt to repair unit. All checks good. Advised customer on repair.

Arrived onsite and found unit running but not heating. Found power supply causing problem. Restored power. Unit is now operating as designed. All checks good.

"Arrived onsite for not draining well and found drain hose clogged. Used water pressure from fresh water supply to clear drain hose in place. All checks good, unit is now operating as designed. All checks good. Unit is now operating as designed."

"Arrived on site for a dryer thats flashing a PF (power failure code) and wont start a cycle. Inspected unit and work area. The customer advised that they are kept getting these power failure error codes and kept clearing them but would have the same issue later on. They advised that after they cleared the last time, they have not had any power to the unit at all. Check voltage at the terminal block and found no voltage on the line one to neutral side. Found 120 V from line two to neutral and 120 V from line one to line two. I rechecked voltage at the plug and confirmed the issue is with the power supply. I advised the customer that They would need an electrician to repair the electrical supply for the unit to work. Call complete."

Arrived on site to install previously diagnosed parts. I installed the light assembly and the unit began working as designed. Call complete.

"BT arrived on site to install previously diagnosed parts. After removing and replacing the oven door bracket, the unit operates as designed."

"Arrived onsite to install previously diagnosed and ordered parts. R/R Right door gasket and tested. Operational test good, door is making good contact with RC and is sealing properly. No leaks observed during service."

"Arrived on site for washer, inspected unit and doors area. CX complaint was not latching. Tested unit and found door latch not latching. Gained access to control and latch to replace it with new one. Entered diagnostics and retested unit is now operating as designed. No leaks where observed during service."

Arrived on site to replace previously ordered parts for refrigerator. Replaced wiring harness and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

Arrived onsite to replace filter housing and dual valve. Replaced parts and tested. Dispenser is no longer making noise and is dispenser water adequately. No leaks present at this time. Job complete

"Arrived onsite for Washer will not spin at all. Upon arrival ran diagnostics and got error code F0-E5 out of balance. Ran manual test for both agitator speeds a well as spin speeds. All test passed. Customer stated that on smaller cycles like delicate, the unit spins,but on larger cycles like normal, unit will not spin. Ran a normal cycle with clothes . Found actuator is only working intermittently. Need to replace actuator.replaced actuator and unit now test correctly. Unit is operating as designed. No leaks present at this time. Job complete"

Arrived on site to repair door damaged from transport. Replaced inner frame and hinges to resolve. Unit now working as designed. Call complete.

"Arrived to instal previously diagnosed and ordered parts. I attempted the gas valve and it did not correct the circuit breaker tripping issue. The only part within circuit remaining is the main control. No gas leaks detected during service. ; ordrng 1 WB27K10423 (Main control) and 1 TechCGO (GCO Please)"

"Arrived onsite to inspect refrigerator having trouble making ice and dispensing water very slowly. I temperature tested the FC and got 4? and dropping. I tested the water inlet valve and almost no water is passing through it. The water inlet valve needs to be replaced; ordrng 1 WPW10498990 (Isolation Valve inlet)"

"Arrived on site for ice machine over producing ice. I inspected the unit and work area. I found the ice bin thermistor connected and reading properly. I am ordering the control. ordrng 1 WPW10141364 (Control)"

"Arrived on site for fridge not cooling properly. I inspected Ted the unit and work area. I found a partial frost pattern on the evaporator. I gained access to the compressor and found the low side pressures at -10. ordrng 1 Uvdryer (Uv dryer) and 1 W11506635 (Access valve)"

"Arrived onsite for dishwasher not washing. On inspection found the clean light was blinking 7 times, it states that the cleaning light blinking is a heating issue. Tested the heating element and it was 10 ohms, tested the wiring harness to the heating element was OL. Found that the harness is discolored where the heating element plugs in at the control board. Once I unplugged the connector at the board I can see heat damage on the control board. Ordering wire harness, returning the element and the controller; ordrng 1 WP8562043 (Utensils basket) and 1 WPW10413098 (Wiring harness)"

Arrived on site for a washer making loud noise. Fun Ive always able to confirm complaint in town cause of failure was due to drain motor bearings internally grinding although there was no debris found in the housing. ordrng 1 4681EA2001T (Drain motor)

"Arrived on site to diagnose refrigerator that is not dispensing ice. Checked unit and found frost building under bucket, and in ice bucket as well due to air leak. Found the ice door is not sealing well causing warm air leak. Ordering parts to resolve. ordrng 1 WP2180353 (Ice Door) and 1 WPW10546285 (Motor and Support)"

"Arrived on site for refrigerator ice maker, inspected unit and work. CX complaint is that unit is not making ice or dispensing. Retrieved temps @ 0? FC. Found FC switch rocker arm broken. Did further testing and found a break in the wiring harness from the control to the connector under the door by water filter. Unit is not repairable if trying to fix the ice dispenser motor. The door switch in the freezer would have to be fixed if they want any cooling issues. Tried do contact homeowner but no answer. No leaks were observed during service. No fees to collect since svc was collected. ; ordrng 1 W11457217 (FC switch)"

"Arrived onsite for dishwasher that is leaking from the bottom. Upon inspection I found that the Sump&motor and motor was beginning to show signs of a leak. I revoked the Sump&motor. Up further inspection I found that there was another leak at the water inlet. I am ordering 1x water inlet, gasket, and nut. Tested unit and found unit operating as designed. I did advise cx not to use the dishwasher to any water damage. Office to reschedule ; ordrng 1 WPW10195536 (INLET-WATR) and 1 WP8531323 (GASKET) and 1 WPW10213825 (NUT-TUBE)"

"Arrived onsite for TRIPPING the breaker . Upon arrival inspected unit and is operating. Checked polarity and is correct. Checked voltage at control and is 121v. Ran diagnostics to force compressor, all fans, and heater several times. Unit is functioning without issues. Contacted Techline for assistance. Tech Advised customer to connect unit to another outlet for a couple of weeks to see if breaker tripps. Tech said unit is functioning correctly and there is no repair to be made at this time. Tech gave SR# 7734731443. Job complete"

Arrived onsite for stove burner not igniting. On inspection saw that the ignitors were working and I could smell the gas. Took the screw out of the burner head and the orifice fell in. Open the top of the stove up and found that the gas line to the orifice assembly had been broken off. Ordering new orifice assembly. Took knob off of cook top so burner can not be turn on. No gas leaks detected during service other then the broken part. Advised CX not to turn that burner on. Left it disassembled in the drawer next to the stove. Office to reschedule with customer.; ordrng 1 W11590058 (Orifice assembly)

Arrived onsite for a rang that has dents in it.Upon inspection I found that there was damage to the right side of the unit (dented inwards) and on the left side downed out words which could cause het to leak fro the oven when in use. I am ordering 2x side panels office to reschedule.; ordrng 2 WPW10162245 (Side panel)s

"Arrived on site for DW, inspected unit and work area. CX complaint is that console is not working. Entered diagnostics and found console not responsive. Opened console and found corrosion. Ordering new console and will return with parts on Friday, 10/07 AM. Unable to test any components due to console not responding. No water leaks present at time of service. Follow up required. ; ordrng 1 W11460908 (Console)"

Arrived onsite for dryer flashing code on screen. Upon arrival found that the unit was flashing F3E3 Inlet Thermistor Open/Shorted. And f3e1 Exhaust thermistor open/shorted. I gained access to the inlet thermistor harness though the top of the unit and tested it and found that it showed open. I am ordering a 2 man because the unit is staked. And returning the both thermistor. Office to reschedule ; O-emld tckt

"Arrived on site for cooktop, inspected unit and work area. At arrival CX was cooking on cooktop and it was extremely hot to disassemble. Got to test burner not igniting and was not igniting. Office to order parts and reschedule when parts are available and advice CX not to use unit prior returning. CX would like to be scheduled to return. ; ordrng 1 W11578849 (Spark module) and 1 W11507531 (FR Igniter) and 1 W11561439 (Harness switch)"

"Arrived on site to install missing oven vent cover. Examined parts and did not have the correct vent assembly. Ordering vent and pieces, installed trim. Found the oven outer door was also dented. Replaced outer door with unused from another ticket. That is nor working as intended, office to schedule when we have the proper vent parts. ; ordrng 1 W11598202 (Vent Assrmbly) and 2 WPY706189 (Vent screws)s"

"Arrived on site for fridge not making ice . Also found unit is not dispensing water . Found filter frozen up . Ordering control, dampener and thermistor, filter head . No water leaks detected at time. Call to set return ; ordrng 1 W11446816 (Valve) and 1 W11321360 (Control) and 1 W10594330 (Dampener) and 1 W11308018 (Filter head) and 1 12791403 (Thermistor) and 1 W11256384 (Filter)"

Arrived on site for fridge still not making ice . Found valve actuating but no water . IM a passed harvest . Ordering both valves . No water leaks detected at time of service. Call to set return.; ordrng 1 W11460084 (Valve rear)

"Arrived on site , replaced ice maker . Ran harvest , all checked normal. No water leaks detected at time of service. Job complete"

Arrived on site to replace tub. Replaced tub test unit and found screw missing for upper rack. Ordering new track and screw and ui. Screw will need to be researched spoke with Shana office to reschedule ; ordrng 1 W11561204 (Track) and 1 W11460962 (Housing ui) and 1 Research (Screw)

I placed the temp logger into the freezer and fridge. I powered the unit on.

"Arrived on site for washing machine door locking but the unit not starting. I out the unit into diagnostics and found fault code F24 over flow, o tried to run a service cycle but the unit would only advance to drain and then no long proceed. I am ordering control, harness, and pressure sensor to complete the repair. The office will reschedule when we have an eta on the parts. ; ordrng 1 2man (2 man) and 1 W11132207 (Harness) and 1 W11044866 (Pressure switch)"

"Arrived on site for dishwasher not cleaning the dishes. I inspected the unit and work area. I found fault codes F4e1 wash motor not running f7e1 no heat. I ran a diagnostics cycle and found the unit filling with water but the motor not coming on. I gained access to the control and found the control sending proper voltage. I inspected the spray arms and found them clogged, I also found the friction pads missing. The office will reschedule when we have eta on the parts. ; ordrng 1 WPW10491331 (Spray arm) and 2 WP8268961 (Friction pads)s and 1 WPW10448645 (Spray arm)"

Arrived on site for fridge not cooling. I inspected the unit and work area. I found the compressor running but no frost pattern. The unit needs a sealed system repair. The unit is still under the 5 year ss warranty. The office will reschedule when we have eta on the parts.; ordrng 1 Uvdryer (Uv dryer) and 1 WP2188823 (Evaporator) and 1 W10507884 (Compressor) and 1 W11506635 (Access valve) and 1 Sealedsystem (Sealed system) and 1 2hours (2 hours)

BT arrived to inspect range. I could hear a high pitched squeal when plugged in. The noise changed when I turned the knobs. Office to order UIx2 and schedule service when the part arrives. Return with other two controls in case of need. No leaks detected during service. ; ordrng 2 W11492304 (UI)s

"Arrived on site and inspected refrigerator and found very little ice production. Ran test 57 and icemaker passed ran test 45 and it filled properly. Ran test 15 and it passed, ran test 36 and ice box fan is not running. Replaced icebox fan and it is still not running on test 36. Checked incoming voltage from control board at fresh food ceiling connector and there is 12.7 V from blue to red. Took picture. Need to bring back ice box and control board to ensure repair on next visit.; ordrng 1 W11605504 (Ice box) and 1 W11224256 (Harness)"

Arrived on site to diagnose a range with door issues. Found stainless skin separating from door glass and broken knob. Both parts will need to be replaced to complete repairs and office to set return appointment. ; ordrng 1 W11176456 (Panel) and 1 WPW10339442 (Knob)

"Arrived on site to test unit for no cooling. Found evap barely had frost on first three coils. Replaced dye drier and vacuumed system down. Charged system to specs and found frost ball forming entering evap due to restriction. Recommend replacing evap. Customer stated he had kids that need medicine refrigerated and will contact whirlpool. If continues to persist recommend compressor, dryer, access, and evap. Office to reschedule. ; ordrng 1 W11578004 (Evap) and 1 W11580057 (Compressor) and 1 Nitrogen (Nitrogen) and 1 R600a (R600a) and 1 WPW10143759 (Drier) and 1 W10913906 (Access)"

"Arrived on site for a washer spinning out of balance every load. On arrival the customer stated it has gotten so bad that they cannot run a load. I tested the suspension on the unit and found it bad. I then put the unit into diagnostics and ran a manual spin to find an abnormally loud noise. I gained access to the bottom of the unit and found the gearcase, cap, and cam bad. In order to repair the unit it will need new suspension, gearcase, cap, and cam. I went to install the gearcase but could not remove the washplate. I am ordering the washplate removal tool to return and install. Office to reschedule. ; ordrng 1 WASHPLATEREMOVALTOOL (CNOTE)"

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Remove the new compressor from the box and tested the compressor with the start device. Found a new compressor pulling 12.5 A upon start up and shut off within five seconds. Tested the unit again with a new start device and found the same issue. This would indicate that the compressor is dead upon arrival. I called whirlpool tech line and spoke to Andrew SR# 7734728276. He advised to order another compressor and to have the customer contact customer service if they were unhappy with the diagnosis. It was the customer of Techlines findings and re-ordered the part. .; ordrng 1 W11547313 (Compressor)

Arrived on site to test unit for no cool. Found compressor seized up. Replaced start and run cap with no improvement. Recommend sealed system. Ordering SS components. Needing 2hrs on return visit and SS tech. Office to reschedule. ; ordrng 1 W11580057 (Compressor) and 1 Nitrogen (Nitrogen) and 1 R600a (R600a) and 1 WPW10143759 (UV drier) and 1 W10913906 (Access Valve)

"Arrived onsite for refrigerator not cooling. Upon arrival inspected unit. Found unit is cooling, however is having a defrost issue. Unit is being stored in 2nd floor storage room. Evaporator covered in frost. Heater is working in diagnostics mode. Due to defrost issues need to order Control , UI, thermistor and evaporator harness . Office to reschedule. ; ordrng 1 W11546609 (Control) and 1 W11203289 (UI) and 1 W11546681 (Harness)"

"Arrived onsite for refrigerator not cooling. Upon arrival inspected unit. Found unit is cooling, however is having a defrost issue. Unit is being stored in 2nd floor storage room. Evaporator covered in frost. Heater is working in diagnostics mode. Due to defrost issues need to order Control , UI, thermistor and evaporator harness . Office to reschedule.; ordrng 1 W11546609 (Control) and 1 W11203289 (UI)"

Arrived on site for refrigerator that is not cooling. Inspected unit and work area. Confirmed the customers complaint and cooking temperature of the freezer section. Found the freezer section sitting at 19?F. Took a resistance shack at the control for the evaporator thermistor and found it reading 15.5 kg ohms registering 19?F. I went to check the refrigerator for Mr. but found the control box on the unit did not have the pin connectors for the refrigerator compartment thermistor. Took an amp draw of the compressor and found the unit pulling .386 A. Found the evaporator showing a partial frost pattern but not complete frost pattern. Ordering sealed system components as well as the control and the office will need to contact the customer about a return date due to several out of stock and PSP items. Please schedule service for at least 2 to 3 hours for return trip.; ordrng 1 W11580057 (Compressor) and 1 WPW10143759 (Drier) and 1 W11506635 (Coupler) and 1 NITROGEN (NITROGEN) and 1 R600KIT (R600KIT) and 1 W11546690 (Control box)

Arrived on site for a refrigerator that is intermittently not cooling still. Inspected unit and work area. The customer advised that the unit will sometimes stop cooling and will re-freeze the items in her freezer. She advised that her meats seemingly stays frozen but that the water in her unit will re-freeze and unfreeze. Checked pressures and found 25 psi at both sides when the unit was unplugged. Attempted to replace the compressor and found the compressor was pulling 9.5 A when starting to run and completely shut off after five seconds. This would indicate a locked rotor. I called Whirlpool Techline and spoke to Rob SR# 7734723608. I advised him that this would be compressor number three on this unit and the customer has been without a working refrigerator for three months. He advised that he would have to advise to order a new compressor but to have the customer reach customer service for further assistance. Ordering the compressor and the office will need to contact the customer about a return date due to an out of stock and PSP item. Please schedule service for three hours due to this unit being done with lokring fittings and potential need for lokring.; ordrng 1 W11370574 (Compressor) and 1 Lokring (Lokring)

Arrived onsite to replace water tube and handle mounting bolt. Replaced parts and tested. Unit is now functioning properly. No leaks present at this time. Job complete

Arrived on site for a dishwasher with a leak coming from the left hand side. I put the unit into diagnostics mode and found no stored error codes. I then ran a diagnostics cycle and found a leak coming from the inlet assembly. Due to this I am ordering the inlet assembly and nut to install. Office to reschedule.; ordrng 1 W11535094 (Inlet Water Assembly) and 1 W11535081 (Water Inlet Nut)

Arrived on site for a refrigerator with no cool in either compartment. On arrival I found both compartments over 70?F. Upon further inspection I found no ice build up or frost pattern on the evap. I also found all airflow components running as designed. I then gained access to the compressor and found it running. This indicates a faulty SS. Ordering SS components to install. Office to reschedule as 2 hour job and with a SS tech.; ordrng 1 W10507884 (Compressor) and 1 WP2188823 (Evap) and 1 W11506635 (Access Valve) and 1 WPW10143759 (UV Drier) and 1 2Hr&SStech (CNOTE)

Arrived onsite for to inspection previously diagnosed parts. Upon arrival I installed new tub and Sump&motor. And tested unit and found unit operating as designed. No leaks. ; ordrng 1 W11545309 (STRIKE)

"Arrived onsite for a double wall oven that would sometimes turn the upper oven on after using the lower oven. Upon return I tested the oven and I could not duplicate the issue. But due to the intermittent nature of the issue I am ordering console, control (without power supply) and running with control,and thermostat. Office to reschedule.; ordrng 1 W11297710 (CONSOLE) and 1 W11261169 (Control Without Power Supply)"

Arrived onsite for a dishwasher with a dented panel. I found the outer door panel dented and took a photo. I replaced the panel and took multiple photos of the new panel. The dishwasher is not connected to any utilities at this time and there are no holes punched in the cabinet to run hoses and electrical thru. Call complete.

Arrived onsite to inspect dishwasher not draining properly. Upon arrival CX reported that the dishwasher is etching their dishes and not drying properly. I instructed the CX on proper detergent use and cleaning. I found that the dispenser is not dispensing rinse aid. Dispenser will need to be replaced. I placed the unit into a diagnostic cycle and could hear the drain pump struggling to operate. R/R Drain pump and tested. Drain pump is now operating as designed. Ordering dispenser. Office to RS.; ordrng 1 WPW10671905 (Dispenser assembly)

Arrived onsite for not producing ice and found valve is operating as designed and icemaker is cycling properly. But found impassable fill tube. Attempted clear ice obstruction but other obstruction preset preventing water movement. Evidence of tube collapse. And freezing due to insufficient insulation. Called techline and spoke with; ordrng 1 W11395429 (Water tube) and 1 W11455388 (Valve)

Arrived on site for a dryer with vent hose concerns. On arrival the customer stated the real issue was they ran the dryer and it set off the smoke alarm. I test the unit and found no heat. I gained access to the inside and found the ignitor and thermostat bad. Upon going to order parts I found the thermostat. Call complete.

"Arrived on site to install previously diagnosed parts. I installed the paddle and test the unit. The unit is now as designed. Call complete."

Arrived on site for a washing machine making a loud squeal. I test the unit and found as soon as it begins to spin it makes a loud consistent abnormal squeal. I found it to be coming from the gearcase. I replaced the gearcase and slider then ran a diagnostics cycle. I found the unit now running as designed with no abnormal noise. No leaks present at the time of service. Call complete.

Arrived on site for a dryer with no heat. I checked voltage at the wall and terminal block to find it good. I then gained access to the inside of the unit and ohmd out all components. I found the element bad. I went to install the element and found we had the incorrect one. I am ordering the correct one and the office will reschedule to install ; ordrng 1 WP3387747 (Element)

"Arrived on site for a range with the back left burner not igniting at all. On arrival the customer stated a few concerns. First that the back left burner will intermittently not light, will only light half of the burner, but most of the time works. I found the burner as designed and explained to them that if the burner cap ever gets mispositioned then this can happen. They also found a similar issue with the large middle burner. I test the burner and found only a portion of it igniting. Upon further inspection I found significant food build up in the burner head. I cleaned it then test it again several times to find it working as designed. Lastly, the customers main complaint was they cooked cookies and found when they took them out they werent cooked all of the way in comparison to the last time they cooked them. I preheat the unit to 350?F and monitored temps. I found the temp to average at 330?F and the sensor in diagnostics mode reading 360?F. Due to this I am ordering the sensor and control to replace; ordrng 1 W10833885 (Sensor) and 1 W11159621 (Control)"

"Arrived on site for dryer not heating . Customer has reset high limit couple times . Found hi limit would pop after couple uses . Clean lint from unit . Job complete"

Arrived on site to test unit for unit not starting and door not closing. Test unit and found burners out tod and control board and also found racks rusted and ui not working.

"Arrived onsite for replacement of the modules under the special provision. Replaced all lights and tested.

"Arrived on site for DW, inspected unit and work area. CX complaint is that unit makes a grinding noise during drain and water remains in bottom of unit. Inspected unit and found drain pump screen and filter removed. Also, found plastic holders from racks inside drain filter housing. Removed excess water, plastic parts, and put unit back together as designed. Entered diagnostics and tested all functions. Unit is working as designed. No water leaks present at time of service. Job complete."

"Arrived on site and inspected refrigerator and found right hand side door is sagging. Removed door and found lower structure has collapsed, took pictures. A new door would be needed to correct the issue

"Arrived on site and inspected refrigerator and found freezer temperature is 2-3 degrees fresh food temperature is 51, Set refrigerator into a test cycle and ran fresh food Separator fan test and fan is not running. Installed new evaporator fan motor and new one is running properly.

"Arrived on site for fridge not cooling. I inspected the unit and work area. I found the unit off. I powered the unit on and after 10 minuets found no cooling. I gained access to the compressor and found a piercing valve on the low side. I used a bubble solution around the valve and found no bubbles. I hooked my gauges up to it and found the system pulling into a 20 inch vacuum. Indicating a leak. I found the evaporator, condenser, and heat pan are all disconnected.

"Arrived on sitw to follow up on refrigerator losing cooling. Found compressor running and temps normal, RC was acyally at 33. Corrected the thermostat wire behind the cover per service pointer. Called tech line and spoke wirh Adrian, SR 7734714813. Adrian advised monitoring Temps in the unit and data logging, also recommended checking evaporator for frost pattern. Amp draw on compressor and thermostat within spec. Removed evaporator cover and found condensation dripping off the suction line, and found suction line was folded and pancaked almost completely shut. Cap tube was folded at a 90 degree or sharper angle and was driven into the liner, causing restrictions. Called tech line again. Provided photos of lines.