Service History 301

Near Harker Heights, TX 76548
Tyler
Job Details: 12/10/2020
REFRIGERATOR KITCHENAID KRSC503ESS01 Arrived on site for refrigerator not dispensing ice or water at all. Upon arrival customer stated that they have not been able to get the ice to make ice or get the door to dispense water but upon testing the water dispenser I could never get the dispenser to not work it would dispense ice and water exactly as designed I’ve been noticed inside the icemaker that the filter was clogged with ice possibly due to the fact that with how many repairs are done already in the past and how much hot air was let into the fridge during prior defrost and then it being turned back on and re-cooling caused the line to freez up. I ran test number 44 and 45 to ensure that the fill tube heater was working accurately and that the icemaker would harvest and fill back up on its own. Unit passed both test with flying colors and inform customer that it will take 24 to 96 hours to refill the bucket full of ice if the problem does come back with the fill line being clogged
Near Austin, TX 78732
David
Job Details: 12/10/2020
MICROWAVE WHIRLPOOL WMH53521HZ4 "Arrived on site to diagnose microwave not heating. Ran unit and could hear magnetron sounding weak. No heat found. Checked fuses and interlocks and both are good. Ordering new mag and high voltage system components. ; ordrng 1 W10754514 (magnetron) and 1 W10818686 (magnetron) and 1 W11256462 (diode) and 1 W11371266 (TRANS)"
Near Austin, TX 78754
Scott
Job Details: 12/10/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Arrived on site for fresh food not cooling , freezer is cold . Found evap covered in ice and fan motor stuck in ice . Steamed out evap . Tested fan ,defrost heater , thermostat all checked normal . Drain is draining properly found freezer door not closing properly ,allowing air into freezer compartment. Fixed door issue , now closing properly . Unit is now checking out normal . No water leaks detected at time of service. Job complete."
Near Austin, TX 78733
Kevin
Job Details: 12/10/2020
RANGE KITCHENAID KSIB900ESS2 Arrived on site and sound left rear burner has a piece of the cooktop surface missing. A new one will be needed to correct the issue took pictures.; ordrng 1 W10808299 (Cooktop surface)
Near Austin, TX 78738
Robert
Job Details: 12/10/2020
VENTHOOD KITCHENAID UXL6036YSS0 Arrived on job to replace control housing. After replacement customer inspected.
Near Harker Heights, TX 76548
Tyler
Job Details: 12/10/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ00
Near Georgetown, TX 78633
Jonathan
Job Details: 12/10/2020
RANGE WHIRLPOOL WFG515S0EB0 Arrived on site to install previous diagnosed parts. Replaced burner caps and tested cooktop operation. Found back right burner going out on low. Made minor adjustment to valve. Tested oven operation. All tested good. Spoke with customer on user care guide.
Near Temple, TX 76502
Tyler
Job Details: 12/10/2020
DRYER MAYTAG MEDB835DC4 ArRived on site for dryer not functioning properly and making a loud noise and not eating correctl. Upon further inspection of the unit and I cannot find any error codes and after disassembling the dryer I ran a continuity and on resistant test on the heating element in four airflow/thermal fuses in the unit. All hardware past each test with flying colors except for the thermal fuse located on the ducting vent exiting the dryer. I have replacing the thermal fuse everytested unit and verified that everything is now functioning as designed as for the noise I found a sock that had gotten stuck inside the exhaust blower after removing it the unit is malfunctioning with no loud noise. Call complete
Near Austin, TX 78744
Leonardo
Job Details: 12/10/2020
OVEN WHIRLPOOL WGG745S0FS02 Arrived on site to test unit for gas smell. Took unit completely off and test all tunings and connection and could not find a leak on the range. Job complete
Near Hutto, TX 78634
Andy
Job Details: 12/10/2020
REFRIGERATOR GE PFSS9PKYASS
Near Lakeway, TX 78734
David
Job Details: 12/10/2020
DRYER WHIRLPOOL MED5630HW1 "Arrived on site to diagnose dryer not drying clothes. Checked airflow with test kit, airflow food. Verified proper voltage at unit. Ran unit again and found no heat coming. Checked all wiring and thermostats and found cutoff thermostat on element not plugged in from factory. Plugged in cutoff. Retested and unit is heating as designed. Call complete."
Near Austin, TX 78702
Leonardo
Job Details: 12/10/2020
DISHWASHER WHIRLPOOL WDF550SAHS Arrived on site to replace tub feed and spray arms. Replaced parts test unit and unit still leaking. Found inner door damaged from corner allowing water to escape. Ordering née inner door office to reschedule ; ordrng 1 W11226196 (INNER DOOR )
Near Killeen, TX 76542
Al
Job Details: 12/10/2020
DRYER WHIRLPOOL WED5100HW0 Arrived to inspect dryer speaker issues.Confirmed the complaint and found the speaker was lower than usual.Cycled the unit and speaker began working properly.Job completed
Near Austin, TX 78731
Kevin
Job Details: 12/10/2020
WASHER WHIRLPOOL WFW560CHW2 Arrived on site and inspected washer and found display on control panel is not functioning. All other control panel buttons are lit. A new control panel will be needed to correct the issue.; ordrng 1 W11325580 (Control panel)
Near Austin, TX 78739
Kevin
Job Details: 12/10/2020
WASHER MAYTAG MVWB835DW2 Arrived on site and replace control board and control panel diagnosed by a previous technician. After replacement control panel is now responsive. Job complete
Near Lago Vista, TX 78645
Lou
Job Details: 12/10/2020
DISHWASHER WHIRLPOOL DU810SWPU0 "Arrived on site to inspect dishwasher knob hard to turn and unit making a loud noise. Upon further inspection, I tested the unit by turning the selection knob, which was very difficult to turn. Once I had water in the tub, I turned the knob to turn the motor on and it began to make a loud whining noise. I am ordering the timer and cam, sump/motor assembly, support, grommet and washer. No water leaks observed during service.; ordrng 1 3369037 (grommet-DISCONTINUED ) and 1 3369038 (washer) and 1 WP3371745 (support) and 1 WP8271510 (cam) and 1 WP8535372 (timer) and 1 WPW10247394 (pump&motor)"
Near Buda, TX 78610
Leonardo
Job Details: 12/10/2020
OVEN WHIRLPOOL WOS31ES0JS00 Arrived on site to test unit for not getting to temp. Test unit and found loose connection to bake element. Secured connection test unit and unit test good job complete.
Near Austin, TX 78731
Kevin
Job Details: 12/10/2020
REFRIGERATOR KITCHENAID KBFN502ESS02 "Arrived on site and inspected refrigerator and found mullian is not attached at one Mounting point. This is causing it to hang up when door is closing. Removed it completely and after reattaching door will now close properly, job complete"
Near Georgetown, TX 78633
James
Job Details: 12/10/2020
WASHER MAYTAG MVWC565FW2 "Arrived on site and tested operation. Found drain pump started as soon as unit was plugged in. Ran diagnostics and found no faults and unit operating properly. Ohmed drain pump,and inspected for obstructions. Drain pump tests good. Ran calibration and diagnostics cycles. Unit operating as designed. Job complete"
Near Austin, TX 78759
Wesley
Job Details: 12/10/2020
WASHER WHIRLPOOL WTW5000DW3 Arrived onsite and found unit not always spinning out. Found unit suspension dislodged in back right. Corrected. Unit is now operating as designed. Informed customer on repair and on use and care. All checks good.
Near Austin, TX 78750
Wesley
Job Details: 12/10/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite and found unit control dislodged and buttons not useable. Secured control to repair. Unit is now operating as designed. Advised customer on use and care.
Near Austin, TX 78734
David
Job Details: 12/10/2020
DISHWASHER KITCHENAID KDTM404ESS1 Arrived on site to diagnose leaking dishwasher. Ran unit for about 5 mins. Saw a drip coming from the drain hose. Tapped drain hose and it came off. Resecured drain hose due to leak / loose hose. Retested and unit is working as designed. Ran unit another 10 mins and no leaks found. Call complete.
Near Georgetown, TX 78633
Jonathan
Job Details: 12/10/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site for dishwasher leaking water. Inspected unit and work area. Performed diagnostics mode, no error codes. Found unit leaking at sump. Inspected sump and found right holding mount broken and missing mounting tab. Will need to replace sump assembly to repair. Found no ETA is available on part. Office to schedule appointment when ETA is available. ; ordrng 1 W10917110 (SUMP)"
Near Leander, TX 78641
Tommy
Job Details: 12/10/2020
COOKTOP JENN-AIR JGD3430GS00 Arrived onsite for cooktop right front burner not igniting. Upon arrival found unit would not spark on front right. Tested harness found that front right harness was not calling or for spark. Replaced harness and tested. Unit operating as designed ignited. Job Completed.
Near Blanco, TX 78606
Brandon
Job Details: 12/10/2020
WASHER GE GCWN4950D0WS "Arrived on site for customer complaint of unit dripping water while not in use, found failed water valve, I replaced valve, unit tested good.
Near Georgetown, TX 78628
Lou
Job Details: 12/10/2020
ICE MACHINE MAYTAG MIM1554XRS1 "Arrived on site to install previously diagnosed and ordered part. Due to the inlet tube being damaged at the connection, I removed and replaced the tube and tested. Unit is operating as designed with no further leaks. No water leaks observed during service, job completed."
Near Marble Falls, TX 78654
Lou
Job Details: 12/10/2020
REFRIGERATOR KITCHENAID KBSN602ESS00 "Arrived on site to inspect refrigerator ice maker with ice clumping in the bin. Upon further inspection, I found a large clump of ice in the bin and customer advised that they use the ice from their ice machine more than the refrigerator. I recommended that the customer turn the ice maker off once the bin is halfway full and when they use up the ice to turn the ice maker back on. I tested the ice maker and it is operating as designed. I checked for air leaks and found none. No water leaks observed during service, job completed."
Near New Braunfels, TX 78130
Richard
Job Details: 12/10/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM11 "Arrived onsite for the refrigerator not cooling. During testing found that the freezer evaporator is frozen solid and the defrost bi metal is no good. Not allowing the freezer to go into a defrost. Will need to replace evaporator fan motor and harness , hv control, UI. . ; ordrng 1 W10865870 (cntrl-elec)"
Near Buda, TX 78610
Leonardo
Job Details: 12/10/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to test unit for exposed wires. Found wires are from plug. Secured the wire to the plug test unit and unit test good job complete.
Near Austin, TX 78754
Jacob
Job Details: 12/10/2020
RANGE WHIRLPOOL WFE550S0HZ1 Arrived onsite for door not shutting correctly. Looked at door. Took pic of pop to show the unit was covered under warranty. Saw that the right hinge was bent. Replaced right hinge. Tested unit. Unit test good. No issues at this time. Job complete
Near Blanco, TX 78606
Brandon
Job Details: 12/10/2020
FREEZER WHIRLPOOL KRSC503ESS01 "Arrived on site for customer complaint of intermittent cooling issues and ice not dispensing, found unit was cooling at time of service, but the ice container was not making contact with coupling. Ordering ice container, coupling, shaft and spring. ; ordrng 1 W11109888 (Ice container) and 1 WP2220458 (Coupling) and 1 WPW10258544 (Shaft) and 1 W10852956 (Spring) and 1 Cnote (Office to reschedule)"
Near Bee Cave, TX 78738
Robert
Job Details: 12/10/2020
MICROWAVE WHIRLPOOL WMH31017HS3 Arrived on job for complaints of noise. Test operation and unit heating. Pulled cover and checked diod for signs of damage. Replaced diode.
Near Lago Vista, TX 78645
Lou
Job Details: 12/10/2020
REFRIGERATOR WHIRLPOOL GZ25FSRXYY2 "Arrived on site to inspect refrigerator leaking water from the top. Upon further inspection, customer advised that the unit began to leak from the top of the back left corner. I found the fill tube cracked and would spray water when the ice maker called for water. I removed and replaced the fill tube and tested. Unit is operating as designed with no leaks. No leaks observed during service, job completed."
Near Leander, TX 78641
Tommy
Job Details: 12/10/2020
RANGE WHIRLPOOL WFG320M0BB2 Arrived onsite for part drop off. Dropped part off at home and took picture to document.
Near New Braunfels, TX 78132
Noah D
Job Details: 12/10/2020
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site to inspect washer for leaking, upon inspection found the lower part of door covered in hair and calcium, instructed customer on proper use.
Near Georgetown, TX 78626
Jonathan
Job Details: 12/10/2020
REFRIGERATOR WHIRLPOOL WRS311SDHB01 Arrived on site for refrigerator not dispensing ice. Inspected unit and work area. Found ice container not setting properly. Corrected ice container and tested dispenser operation. Removed ice from container and hand spin. Found broken and not connected to bearing nut. Will need to replace ice container to correct. Found no eta available on part. Office to schedule appointment when ETA is available.; ordrng 1 WPW10558424 (ICE CONTAINER )
Near Austin, TX 78717
Kayman
Job Details: 12/10/2020
MICROWAVE WHIRLPOOL WOC54EC0HS01 Arrived onsite to install previously diagnosed parts. I installed the microwave control oven control and blower fan. I tested the unit. The microwave is heating and the oven is preheating as designed at this time. Job complete.
Near New Braunfels, TX 78130
Richard
Job Details: 12/10/2020
WASHER MAYTAG MVW7230HW0 Arrived onsite for the washer not working properly. During testing found that the washer is constantly draining. Reset washer and it did not resolve the issue. Saw error code F9E1 long drain. Lid is will not unlock due the fact that the control still thinks there water inside the basket. Will need to replace control and UI. Ordering parts and office to schedule ; ordrng 1 W11130936 (HARNESS ) and 1 W11419171 (CONTROL BOARD ) and 1 W11478526 (UI) and 1 WP353244 (pressure switch hose)
Near Bastrop, TX 78602
Matthew
Job Details: 12/10/2020
RANGE WHIRLPOOL WFC150M0EW4 "Arrived onsite for range uneven heating. Tested unit and at 350 degrees target temp the unit only preheated to 300, when cycling temperature the low was 266 with a high of 315. Ordering control and sensor. Office to reschedule ; ordrng 1 W11122557 (cntrl-elec) and 1 WPW10181986 (sensor)"
Near New Braunfels, TX 78132
Richard
Job Details: 12/10/2020
WASHER WHIRLPOOL WFW97HEDU0 Arrived onsite for the washer not draining all the water out. Ran diagnostics and found no issues with the washer. Drain pump is working good. Advised customer that there will some water left behind and that the front of the bellow will have a little water inside it.
Near Austin, TX 78754
Jacob
Job Details: 12/10/2020
DRYER WHIRLPOOL WED5000DW2 "Arrived onsite for unit not heating to dry clothes. Tested unit. Did not give heat. Checked voltage, got 240v. Upon further inspection, found that the thermal cutoff was bad. Replaced cutoff. Tested unit. Unit is working as designed. No issues at this time. Job complete"
Near Austin, TX 78749
Leonardo
Job Details: 12/10/2020
DISHWASHER KITCHENAID KDTM604KPS0 Arrived on site to replace wheels. Replaced wheels test unit and unit test good Job complete.
Near Martindale, TX 78655
Noah D
Job Details: 12/10/2020
DRYER WHIRLPOOL WED8000DW4 "Arrived on site to inspect dryer for not drying, upon inspection found no airflow in vent, cleared blockage from end cap, all functions returned. Complete"
Near Georgetown, TX 78626
Jimmy J.
Job Details: 12/10/2020
DRYER MAYTAG LDE9806ACE Arrived on site for DAUGHTER WIRED A NEW CORD TO UNIT A WHILE BACK AND SHE SMELLED BURNING THE CORD AND WIRINGInspected terminal block and found the cord and harness were too badly damaged / burnt to replace with just a new cord. Job completed.
Near Leander, TX 78641
Justin
Job Details: 12/10/2020
DISHWASHER WHIRLPOOL WDT780SAEM1 "Arrived on site for dishwasher with soap dispenser not operating correctly. Upon further inspection found gasket on dispenser lid coming off and not sealing. Put unit into diagnostics mode and found dispenser opening intermittently and being caught on gasket. Will need to order dispenser. Found no leaks during service. ; ordrng 1 W10861000 (DISPENSER)"
Near Austin, TX 78758
Wesley
Job Details: 12/10/2020
WASHER WHIRLPOOL WFW6620HC0 Arrived onsite and replaced failing tank. Unit is now dispensing properly. Advised customer on used and care. All checks good.
Near Georgetown, TX 78628
Jonathan
Job Details: 12/10/2020
OVEN WHIRLPOOL RBS275PDB16 "Arrived on site for oven not powering on. Inspected unit and work area. Found bottom vent cracked as customer pointed out. Removed unit and tested incoming voltage at terminal block. Tested incoming voltage at control and found 220 volts. Found failed control. Found control only available for repair. Removed failed control to be sent for rebuild. ; ordrng 1 REBUILD"
Near Blanco, TX 78606
Brandon
Job Details: 12/10/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site to replace harness and control, after replacing, unit tested good.
Near Georgetown, TX 78633
James
Job Details: 12/10/2020
REFRIGERATOR WHIRLPOOL KRSC700HPS00 Arrived on site and tested operation. Found fresh food evaporator frozen over due to not defrosting. Pulled unit and customer is going to defrost.
Near Austin, TX 78753
Scott
Job Details: 12/10/2020
WASHER KENMORE 110.2613241 "Arrived on site for leaking washer . Customer had a plumber out and found drain stand was reason for flooding . Ran diagnostics,no error code , passed calibration and wash test . No water leaks detected with washer at time of service. Job complete .
Near Briarcliff, TX 78669
Robert
Job Details: 12/10/2020
DISHWASHER WHIRLPOOL WDF540PADM3 "Arrived on job for complaints of leaks. Ran test cycle and the vent leaks. Will need vent , gasket and deflector to complete. ; ordrng 1 W11227945 (deflector) and 1 WP8269259 (gasket) and 1 WPW10329609 (vent)"
Near San Marcos, TX 78666
Leonardo
Job Details: 12/10/2020
OVEN WHIRLPOOL WFE540H0ES1 Arrived on site to replaced bake element. Replaced element test unit and unit test good job complete. Unit heated to 350!
Near Austin, TX 78737
Kevin
Job Details: 12/10/2020
WASHER WHIRLPOOL WTW5005KW0 "Arrived on site and inspected washer and did not find any saved error codes, customer complaint is concerning water level, normal water level versus deep water level. Explains normal operations and water level is measured by the control board Siri washer is operating as designed. Discussed correct loading procedures, detergent usage, and wash expectations. Job complete"
Near Cedar Park, TX 78613
David S
Job Details: 12/10/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 Arrived on site for sealed system repair. I gained access to the dryer and compressor. I punctured the dryer and found the system low on refrigerant. I installed a UV dryer and an access valve. I pulled a vacuum and found it holding. I put a sweep charge into the system and found the pressures holding. I put a measured charge into the system and found the pressure building appropriately. Job complete.
Near Del Valle, TX 78617
Matthew
Job Details: 12/10/2020
REFRIGERATOR GE GSH25JFXNBB "Arrived onsite for leaks coming from ice maker. Upon inspection found leaking was due to ice bin dripping from melted ice, not the ice maker. Unit is not cooling properly. Refrigerator was 20 degrees warmer than normal and FC 30 degrees. Found frost buildup on evaporator cover and was able to remove. Exposed evaporator and was completely frozen. Will need 48 hrs to defrost before service. Will order parts pertaining to potential defrost issues. ; ordrng 1 WR50X10065 (thermostat defrost) and 1 WR51X10055 (heater,defrost) and 2 WR55X10025 (sensor,temp ff)s and 1 WR55X23210 (control board)"
Near Cedar Creek, TX 78612
Matthew
Job Details: 12/10/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Arrived onsite for accumulation of frozen water on freezer liner and cracked deli drawer. Upon inspection found frozen drain line caused by faulty drain line. Cleared ice buildup, cleared drain port and replaced extension. Tested unit and unit is functioning properly. Also replaced drawer that customer previously requested. No leaks present at this time job complete ."
Near Georgetown, TX 78633
Kayman
Job Details: 12/10/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM02 Arrived onsite for refrigerator with lights strobing again. I tested voltage coming to the LED module and found no DC voltage present but 120AC was present. I found voltage coming out of the control.
Near Round Rock, TX 78681
Jimmy J.
Job Details: 12/10/2020
WASHER MAYTAG MVWB835DW4 Arrived on site for DISPLAY IS JUST SPORADICALLY MAKING NOISES AND MAKING ALL SORTS OF SELECTION ON ITS OWN. Placed in diagnostics and tested F2E1 UI stuck button. No other error codes displayed. Cleared error code. UI was not available to send with me today. Upon return visit I will install both the UI and control to ensure the washer is operating as designed. Office will reach out to customer once UI arrives to schedule appointment. ; ordrng 1 W11115285 (panel-cntl)
Near Austin, TX 78728
Andy
Job Details: 12/10/2020
REFRIGERATOR WHIRLPOOL WRS555SIHB00 Arrived on site for refrigerator leaking water after door replacement. Tested and inspected unit and found water connection came loose. Re connected and tested unit and all operations are normal. No water leaks present at time of service.
Near Dripping Springs, TX 78620
Brandon
Job Details: 12/10/2020
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived on site for customer complaint of unit having ice build up in freezer section. Found unit is reaching high temperatures, defrosting items, and then refreezing. Ordering controls, and thermistor. ; ordrng 1 W11450890 (Control) and 1 W11330486 (UI control) and 1 W11442053 (UI control) and 1 W11336586 (Inverter) and 1 W11318270 (Thermistor) and 1 Cnote (Office to reschedule) and 1 Cnote (Call customer with part eta)"
Near Georgetown, TX 78628
Jonathan
Job Details: 12/10/2020
REFRIGERATOR WHIRLPOOL WRS576FIDM00 "Arrived on site to install previous diagnosed part. Removed failed ice maker and installed new. Monitored harvest cycle. All tested good, no water leaks detected.
Near Austin, TX 78738
Robert
Job Details: 12/10/2020
DISHWASHER WHIRLPOOL KDTM404KPS0 Arrived on job for complaints of no power. Found loose connection at power box. Reconnect power and test
Near Austin, TX 78744
Luis
Job Details: 12/10/2020
REFRIGERATOR WHIRLPOOL WRF535SMBM00 "Arrived on site for freezing in fresh food. Called asurion tech support per request,tech support wants control replaced. Ordering control ; ordrng 1 WPW10503278 (COMTROL)"
Near Austin, TX 78751
Luis
Job Details: 12/10/2020
REFRIGERATOR WHIRLPOOL WRF540CWBM01 "Arrived on site to damaged harness and defective compressor. Replaced compressor and installed a uv drier,vacuumed system down unit kept vacuum recharged system to manufacture spec,installed a new harness,powered unit on checked low side pressure good.
Near Austin, TX 78748
Luis
Job Details: 12/10/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site for no cool. Powered unit on ran diagnostics fresh food fan not running,removed cover removed harness found broken pin in harness called tech support per tech support
Near Leander, TX 78641
Justin
Job Details: 12/10/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site for refrigerator with ice maker not producing ice. Checked temperatures and found FC at -3° F and RC ice box at 13° F. Put unit into diagnostics mode and found E2 ice maker error code for motor lost position and then ran diagnostic harvest on ice maker and found running good. Then activated motor sequence and functioned good. Tested ice level sensor and found good. Tested ice maker fan and found it was not initiating. Gained access to harness and found 12V DC to fan. Gained access to fan and found it ohm’d out as open. Installed new ice maker fan and tested unit. Unit working as designed. Put unit into max ice setting. Advised customer on max ice setting per user care guide. Call complete.
Near Georgetown, TX 78628
James
Job Details: 12/10/2020
REFRIGERATOR WHIRLPOOL KBSN608ESS01 Arrived on site and tested operation. Found 4 of the 5 modules in freezer dim and flickering and one is out. Found one module out in fresh food as well. Unit will need all modules replaced at the same time to correct issue due to cascading failure of modules. Office to schedule return services ; ordrng 12 W11462342 (MODULE )s
Near Dripping Springs, TX 78620
Brandon
Job Details: 12/10/2020
OVEN WHIRLPOOL WOS51EC0AS04 "Arrived on site for customer complaint of unit not powering on, found failed thermal fuse, I replaced fuse, unit tested good.
Near Georgetown, TX 78628
James
Job Details: 12/10/2020
REFRIGERATOR KITCHENAID WRV986FDEM01 Arrived on site and tested operation. Found dispenser drips after calling for water in door. Inspected valve and found water tube in door is not sealing to o-ring in tube from valve to hinge. Also found tube not sealing properly at the valve. Unit will need new valve and tube to repair. Office to schedule return services ; ordrng 1 WPW10674102 (tube-water)
Near Austin, TX 78717
Kayman
Job Details: 12/10/2020
MICROWAVE WHIRLPOOL WOC54EC0HS00 Arrived onsite to install previously diagnosed parts. I installed the microwave fan motor and control. I tested the unit and it is now working as designed and no rattle in the microwave fan. Job complete.
Near Leander, TX 78641
Justin
Job Details: 12/10/2020
RANGE KITCHENAID KVUC606JSS1 "Arrived on site for vent hood not functioning. Upon further inspection found that the vent hood will pop the breaker whenever it is simultaneously plugged in with the cooktop and run. The same with the vise versa, the cooktop will pop the breaker when ran while plugged in with the vent hood. Found that whenever you unplug the vent hood the cooktop will run without popping the breaker. Also found that the vent hood will run whenever you unplug the cooktop. Advised customer to contact electrician. Found no mechanical issue with vent hood. Call complete."
Near Pflugerville, TX 78660
Scott
Job Details: 12/10/2020
DISHWASHER WHIRLPOOL KDTE254EBL2 "Arrived on site for washer not filling . Ran diagnostics, unit wasn’t getting any water . 6-1,6-2 error codes . Checked and no voltage to water valve . Replaced control, re ran diagnostics all checked normal . No water leaks detected at time of service. Job complete"
Near Austin, TX 78734
Robert
Job Details: 12/10/2020
REFRIGERATOR KITCHENAID KSSC48QVS02 Arrived on job for complaints of ice dispenser triggered by itself. Checked pad all looks good unable to duplicate error.
Near Austin, TX 78733
Kevin
Job Details: 12/10/2020
WASHER MAYTAG MVWC565FW1 "Arrived on site and inspected washer and found motor is running but basket is not turning. Inspected gearcase and found it is leaking oil, took pictures. Everything is covered in oil.
Near Austin, TX 78732
David
Job Details: 12/10/2020
REFRIGERATOR KITCHENAID KRFC302EPA00 "Arrived on site to install icemaker to resolve no ice condition. Found that the icemaker spine teeth were caught on the stripper plastic, failed icemaker. Replaced icemaker. Retested and all is working as designed and filled Immediately.
Near Georgetown, TX 78633
Jonathan
Job Details: 12/10/2020
FREEZER WHIRLPOOL WSZ57L18DM03 "Arrived on site for freezer door having dent in bottom of door. Inspected unit and work area. Taken picture of damage. Removed door and installed new, added whirlpool name plate. Tested door operation all tested good. No water leaks detected."
Near Kyle, TX 78640
Jacob
Job Details: 12/10/2020
WASHER WHIRLPOOL WTW4816FW0 Arrived onsite for agitator that has been replaced had come off. Re built agitator. Tested unit. Unit test good. No issues at this time. Job coming
Near Liberty Hill, TX 78642
James
Job Details: 12/10/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Arrived on site and tested operation. Found no water at door and no ice production. Tested water pressure to unit and found water not getting to unit. Opened valve and only a small trickle of water coming from supply at wall. Instructed customer that they will need to contact builder to have water supply valve in wall repaired to correct issue with unit. Job complete
Near Cedar Park, TX 78613
Tommy
Job Details: 12/10/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived onsite for for refrigerator bin falling out. Upon arrival found the front on the top bin damaged but also the center bin. Replaced top bin and ordering center bin. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10858802 (CENTER BIN )
Near Austin, TX 78729
Andy
Job Details: 12/10/2020
MICROWAVE IKEA IBMS1455WW0 Arrived on site for microwave start button not working. Tested and inspected unit and found failed button holder. Customer had extra button holder on site.. Removed failed part and replaced with new. Tested unit and all operations are normal.
Near Bastrop, TX 78602
Matthew
Job Details: 12/10/2020
DISHWASHER FRIGIDAIRE FFBD2406NB9B "Arrived onsite for dishwasher making grinding noise. Upon inspection found drain pump impeller obstructed. Removed obstruction, tested unit and unit is functioning properly. No leaks present at this time. Job complete"
Near , TX 78612
Matthew
Job Details: 12/10/2020
RANGE WHIRLPOOL WFC150M0JB0
Near Austin, TX 78717
Kayman
Job Details: 12/10/2020
OVEN KITCHENAID KOST100ESS01 Arrived onsite to install previously diagnosed parts. I installed the main control and blower. The unit is working as designed at this time.
Near Austin, TX 78750
Wesley
Job Details: 12/10/2020
DISHWASHER WHIRLPOOL KDPE234GPS0 Arrived onsite and found unit had broken lower rack wheel. Replaced wheel. Unit is now operating as designed.
Near Leander, TX 78641
David S
Job Details: 12/10/2020
RANGE WHIRLPOOL WEG745H0FS0 "Arrived on site for oven not getting to temp. I inspected the unit and work area. I found no fault codes in diagnostics. I gained access to the bake burner, and put the unit into bake.I found the burner igniting. I reassembled the unit and preformed a temperature test. The unit reached 375 in preheat. The burner cycled off and came back on at 340, and off again at 360. The unit is a averaging 350 degrees during normal operation.
Near San Marcos, TX 78666
Leonardo
Job Details: 12/10/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site to test unit for unit not draining. Test unit and found drain pump stuck. Secured drain pump test unit and unit test good job complete.
Near Austin, TX 78744
Luis
Job Details: 12/10/2020
REFRIGERATOR WHIRLPOOL WRF991BOOM01 Arrived on site for cooling complaint. Weak to no frost pattern on evaporator diagnosed a refrigerant leak
Near Round Rock, TX 78664
Scott
Job Details: 12/10/2020
COOKTOP WHIRLPOOL WCE55US0HS01 "Arrived on site ,replaced cooktop glass . Job complete"
Near Cedar Park, TX 78613
David S
Job Details: 12/10/2020
OVEN WHIRLPOOL WFE320M0ES2 Arrived on site to install previous diagnosed part. I removed the failed control and replaced with new. I tested the unit and found it operating as designed. Job complete.
Near Killeen, TX 76542
Al
Job Details: 12/10/2020
COOKTOP GE JP336DD1BB Arrived to inspect cooktop fr element not working.Confirmed the complaint and found the infinite switch and element were both defective.R&R both and unit tested as designed.Customer satisfied Job completed
Near New Braunfels, TX 78132
Noah D
Job Details: 12/10/2020
COOKTOP WHIRLPOOL WCG55US6HS00 "Arrived on site to inspect range for sparking issues, upon inspection found the range working to correct specs. Complete"
Near Lago Vista, TX 78645
Lou
Job Details: 12/10/2020
DISHWASHER JENN-AIR JDTSS247HS0 "Arrived on site to inspect dishwasher shutting off during wash cycles. Upon further inspection, the customer advised that the unit will start and they won’t hear the motor operating and the dispenser door won’t open and after a little while, the unit shuts off. I placed the unit in diagnostics showing error code F2E1. Cleared the code and continued with testing. Unit operated as designed. Started the unit in a “cookware” wash and the display showed 4:38. Periodically during the wash, the display would blink/flash and show dashes and no numbers. When this happened selection lights would blink also. When the unit got down to 3:54 I heard the dispenser door open. When I opened the unit door to verify the dispenser door open and then I closed the unit door and pressed start, the display time jumped to 4:16. I contacted techline and spoke to TJ and advised of my findings and he recommended starting the unit in a wash cycle Kung the OWI sensor from the contro
Near Austin, TX 78746
Kevin
Job Details: 12/10/2020
MICROWAVE WHIRLPOOL WMH31017HS4 "Arrived on site and sound counter light is not working. Bulb has already been replaced, a new control board will be needed to correct the issue; ordrng 1 W10892389 (Control) and 1 W10210871 (Lamp housing)"
Near Georgetown, TX 78628
Jonathan
Job Details: 12/10/2020
DRYER LG DLE3170W "Arrived on site for dryer having long dry times. Inspected unit and work area. Performed temperature test and monitored temperature. Found unit heating but no air flow. Removed vent and found water in venting, possibly caused by moisture. Empty water out of vent on to towel. Found venting on outside wall. Connected vent and inspected outside and of vent and found no air flow. Removed screen guard found screen blocking flapper. Informed customer of failure. All unit operation tested good, no water connected to unit.
Near Austin, TX 78731
Kevin
Job Details: 12/10/2020
WASHER GE WBVH5300K0WW "Arrived on site and sent washer into a diagnostic cycle and found no motor function on test 10 and 11, Motor Control would be needed to correct operation
Near Cedar Park, TX 78613
David S
Job Details: 12/10/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to install previous diagnose parts and possible sealed system repair. I found the unit off. I powered the unit on and put in step four. I powered it off and checked the pressures. I found the low and high side equalized at 10 psi. I evacuated the system. I gained access to the freezer evaporator. I disconnected everything and un soldered the evaporator.
Near Leander, TX 78645
Lou
Job Details: 12/10/2020
MICROWAVE WHIRLPOOL JMDFS24HM01 "Arrived on site to inspect microwave no heat. Upon further inspection, I tested the unit with a cup of water and the unit operated as designed. I retested and the second test, the unit failed. I removed the unit from the cabinet and tested the magnetron and it showed to be good. I tested the unit while out of cabinet and it failed. I removed and replaced the magnetron and retested. Unit is operating as designed. After placing the unit back in the cabinets I retested and it continued to operate as designed. Job completed."
Near Pflugerville, TX 78660
Scott
Job Details: 12/10/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site for no ice and warm temps . Apron arrival customer unit seemed to be cooling correctly. Ran diagnostics , all but ice box fan working correctly . No visible frost build up . No water pooling . Ordering ice box fan . No water leaks detected at time of service. ; ordrng 1 W10846539 (IM FAN BOX )"
Near Blanco, TX 78606
Brandon
Job Details: 12/10/2020
COOKTOP KITCHENAID KCGD506GSS00 Need two techs to remove. Ordering all tubing, manifold, orifice holder, screws. ; ordrng 1 W10818266 (Manifold) and 1 WPW10475150 (Spark module) and 1 W11083765 (Tube) and 1 W11083763 (Tube) and 1 W10827691 (Tube) and 1 W10827690 (Tube) and 1 W10827689 (Tube) and 1 Cnote (2 hour job) and 1 Cnote (2 techs) and 1 W10827697 (Orifice holder) and 6 WP90767 (Screw)s"
Near McGregor, TX 76657
Jonathan
Job Details: 12/10/2020
MICROWAVE GE ZSC1001KSS01 Arrived on site for a microwave that’s flickering on and off with the display. Inspected unit and work area. Found display extremely dim and flickering. Replaced Digitron and tested unit. Unit is working as designed. Call complete.