We serviced a
KITCHENAID REFRIGERATOR
Model KSSP42QHS00
Near Killeen, TX 76542
Tyler
Job Details: 08/11/2021
Arrived on site for refrigerator with intermittent cooling and a broken dispenser. Upon arrival I found temps in both compartments was at 39 FC and 50 rc. Also found the ice dispenser plastic chute broken from handle. Also found the cooling issue was because compressor was over heating and shutting down. Found psi lvls ranging between 0 to -10 low side and 160 to 175 high side. Couldnt find any evidence of any leaks. I recovered 6.75oz of refrigerant from system then I pulled a vacuum on the unit for 15 minutes to try and clear the contamination from system. I recharged system and found unit had stable psi lvls stabilized at 0 and 150. Informed customer to give unit 24 hrs to cool. Call complete
We serviced a
WHIRLPOOL DRYER
Model GEW9200LW1
Near Salado, TX 76571
Tyler
Job Details: 08/11/2021
Arrived on site for dryer not heating. Upon arrival I confirmed unit had stable 240 connection. Upon further disassembly I found heating element improperly mounted and completely burnt up. Also found high limiter ohm readings extremely sporadic during testing. Will need office to reach once autho is received for repairing element and high limiter kit.; ordrng 1 WP3387747 (Element) and 1 279973 (Thermal cutoff and tstat kit) and 1 Cnote
We serviced a
GE REFRIGERATOR
Model DFE29JSDGSS
Near Blanco, TX 78606
Brandon
Job Details: 08/11/2021
"Arrived on site for customer complaint of unit leaking, found leak coming from RC defrost drain line, I removed clog in drain line and adjusted drip pan, unit tested good.
We serviced a
WHIRLPOOL WASHER
Model LSQ9659LW1
Near Austin, TX 78745
Kevin
Job Details: 08/11/2021
"Arrived on site and replaced drain pump diagnosed on previous repair, coupler replaced on first visit. Filled washer with water and watched it agitate and then spin and remove water. job complete."
We serviced a
KITCHENAID RANGE
Model KFDC558JSS00
Near Horseshoe Bay, TX 78657
Jonathan S
Job Details: 08/11/2021
"Arrived on site for range right front and rear burner not lighting and uneven flame. Inspected unit and work area. Verified failure. Found front right spark igniter not sparking towards burner head. Cleaned spark igniter and tested operation. Found front burner igniting and adjusted flame size. Found back right burner having a larger then normal yellow to flame. Inspected orifice and found wrong size .99, corrected orifice to 1.03. Tested operation and found no difference. Called Whirlpool tech support and spoke with Robert. Went over prior service. He stated to change out orifice holder and gave part number for holder..; ordrng 1 W11384764 (ORIFICE HOLDER)"
We serviced a
KITCHENAID RANGE
Model KODE500ESS
Near Canyon Lake, TX 78133
Andrew
Job Details: 08/11/2021
"Arrived on site to test unit for all oven lights flickering. Continuity was good through all connections and harness. Replaced control, unit is now working as designed. Job complete."
We serviced a
WHIRLPOOL COOKTOP
Model WCE55US0HS01
Near Round Rock, TX 78664
Cliff
Job Details: 08/11/2021
Arrived on site to diagnose a cooktop with a burner not regulating temperature. Found RF burner not consistent and burner and switch will need to be replaced to complete repairs.
We serviced a
JENN-AIR DISHWASHER
Model JDTSS244GM0
Near Leander, TX 78645
Lou
Job Details: 08/11/2021
"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the dishwasher tub and vent motor. I transferred all components from the old unit to the new tub and installed the new vent motor and tested for leaks. No leaks observed during testing. I advised the customer of the repairs. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Round Rock, TX 78664
Cliff
Job Details: 08/11/2021
Arrived on site to diagnose a washer that is tripping the breaker. Found control error saved in diagnostics and replaced control. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
JENN-AIR OVEN
Model JJW2430DP02
Near Canyon Lake, TX 78133
Jacob
Job Details: 08/11/2021
Arrived onsite to replace console. Replaced console. Tested unit. Unit tested good. No issues at this time. Job complete
We serviced a
KITCHENAID TRASH COMPACTOR
Model KUCS00FTSS0
Near Kingsland, TX 78639
Jonathan S
Job Details: 08/11/2021
"Arrived on site for trash compactor stuck in down position. Inspected unit and work area. Found no access to mounting brackets. Will need to cut off to remove unit. Informed customer on brackets. Removed unit and gained access to pulley system and tested operation. Found main gear slipping. Removed gear and found cracked on inside. Will need to replace drive gear kit.
We serviced a
KITCHENAID DISHWASHER
Model KUDI01ILWH6
Near Belton, TX 76513
Tali W
Job Details: 08/11/2021
"Onsite for dishwasher that allows you to select cycle, but wont start when pressing start. Door latch receiving 120VAC. Found start button stuck and not allowing cycle to start. Disconnected and reconnected ribbon connector, no change. Ordering control and control panel. AUTHO. Office to reschedule.; ordrng 1 WP8531817 (Control panel) and 1 8564542 (Control) and 1 AUTHO (AUTHO)"
We serviced a
WHIRLPOOL DRYER
Model MEDC215EW0
Near Round Rock, TX 78681
Taylor M
Job Details: 08/11/2021
"Arrived on site to diagnose dryer making excessive noise during the cycle, upon arrival I turned on the unit to replicate the noise, I found that the rollers, idler and motor needed to be replaced
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104HPS1
Near Austin, TX 78745
Leonardo
Job Details: 08/11/2021
Arrived on site to test unit for unit not draining. Test unit and found drain motor connection not secured. Secured connection test unit and unit test good job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Cedar Park, TX 78613
Justin
Job Details: 08/11/2021
"Arrived on site to install previously diagnosed parts. I installed the new actuator and then tested the unit. I ran a diagnostics cycle, and individually activated spin/agitate. The unit is now running as designed. No leaks observed at the time of service. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Austin, TX 78750
David Z
Job Details: 08/11/2021
"Arrived on site to follow up on refrigerator that customer says is not cooling properly in RC. Customer advised me the temperature stays 44-50 according to their thermometer. On arrival checked RC temps and found temp at37, within proper limits. Checked for ice buildup in return vent and found no ice buildup. Checked temp in crisper drawer to compare. Found temp at 46 and dropping. No evidence of freezer losing temps. Called and spoke with tech line, SR7731106952. Crisper is the slowest to cool, so this is not completely abnormal. Parts are all working as designed and no failures have been observed at this time. Advised customer on making sure airflow channels are opened on shelves, this should allow cooling to be even and proper. Unplugged unit and reset. Advised customer to follow up if anything else is out of the ordinary. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Liberty Hill, TX 78642
Kayman
Job Details: 08/11/2021
Arrived onsite for refrigerator losing cool in the RC. Upon inspection I found the RC at room temp and the FC evaporator cover had a wall of frost on it.. I accessed diagnostics and ran the defrost heater. It came on as designed. I found the defrost sensor is showing open or shorted according to diagnostics. I accessed the thermistor and found it at 10.1k ohms. I accessed the main control and found the thermistor showing open. I unplugged the harness and ohmed back. It showed open. I then plugged the harness back in and checked resistance again for the thermistor. This time it showed 7.6k ohms. I checked the thermistor again and it showed 7.6 with some of the ice melting around it. I replaced the main control JIC it was not communicating correctly. I steamed out all the ice on the evaporator and secured the thermistor. I advised the customer to monitor the unit over the next few days to ensure it restores to proper temps. No leaks detected during time of service. Job complete.
We serviced a
WHIRLPOOL OVEN
Model WFC150M0JB0
Near Georgetown, TX 78626
Cliff
Job Details: 08/11/2021
"Arrived on site to diagnose a range with burners not operating as homeowner would like. Found due to updated regulations on coil burners, they do not operate at as high temperatures as previous generations of coil style burners. This is intended to reduce the risk of cooking fires and is a safety feature.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Austin, TX 78724
Scott
Job Details: 08/11/2021
Arrived on site for pad falling off left side hinge . Replaced both friction pads . No other issues found. No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL RANGE
Model WGI925C0BS00
Near Dripping Springs, TX 78620
Robert
Job Details: 08/11/2021
"Arrived on job to install previously diagnosed parts. Installed display, module, and control. Tested unit."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS0
Near Cedar Park, TX 78613
Taylor M
Job Details: 08/11/2021
"Arrived on site to diagnose oven with concerns of leaking gas, upon arrival the customer informed me that she had smelled gas slightly during operation when first moving in the home, she mentioned she had the gas lines inspected and the shut off inspected and there was no issues, she also informed me that the broil is not functioning. I gained access to the unit and tested the bake as well as the broil. I instructed her that the broil and bake reside as one as she thought there was a secondary line above for the broil, I found that both are operating properly as designed, I could not smell any excessive gas, or anything out of the ordinary.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Cedar Park, TX 78613
David S
Job Details: 08/11/2021
"I called techline and spoke to Dave . I advised him of my findings. Job complete."
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Austin, TX 78759
David Z
Job Details: 08/11/2021
Arrived on site to install previously diagnosed shift actuator to resolve issues washing. Replaced shifter with updated actuator. Retested and verified unit agitating as designed. Call complete.
We serviced a
KITCHENAID OVEN
Model KODC304ESS00
Near Austin, TX 78758
David Z
Job Details: 08/11/2021
"Arrived on site to diagnose / follow up on dual oven with issues with inconsistent heating in the upper oven. Customer advised me that when they cook multiple trays of baked items, the top tray burns on bottom, but the lower tray is fine. I measured temps and found the average to be 355, which is fine. I called and spoke to Asurion tech line and was advised by their rep that the unit will cycle elements and convect fan, and it will cause the upper rack to get hotter. I confirmed the issue with whirlpool tech line as well. Bake cycle utilizes both elements and the convect. WP tech line says racks 1-3 are recommended for use when baking, but racks in positions 4-6, closer to broil will cause temps to be hotter on the top items. No fault found with unit. Advised customer on response from reps and advised on cooking on lower racks only. Call complete."
We serviced a
MAYTAG DRYER
Model MEDC400VW0
Near Cedar Park, TX 78613
Taylor M
Job Details: 08/11/2021
"Arrived on site to diagnose dryer with no power, upon inspecting the unit and gaining access to the fuse I found it was blown, I replaced the fuse and tested the unit, it is operating properly as designed. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Austin, TX 78733
Kevin
Job Details: 08/11/2021
Arrived on site found customer is experiencing refrigerator beeping 3 to 5 times every five minutes for half an hour once a day. Customer says there are no lights on the user interface being displayed and it doesnt match the sound the refrigerator makes when the door is open. Spoke with techline and they recommended replacing the user interface. 7731472535; ordrng 1 W11430637 (Ui) and 1 W11394709 (Fascia) and 1 W11095783 (Trim)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHV04
Near Manor, TX 78653
Matthew
Job Details: 08/10/2021
"Arrived onsite for refrigerator not making ice. Upon inspection found ice maker turned off. Turned ice maker on and unit completed harvest cycle and filled. Customer will need to monitor ice production. Will monitor over the next 24 hrs.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Leander, TX 78641
Justin
Job Details: 08/10/2021
Arrived on site to install part provided to customer by Whirlpool. Upon arrival I found WP had sent the customer the baffle filter. I found the issue was a loud noise coming from the baffle area. I put the unit into diagnostics mode and tested the baffle. I found the loud noise coming from a faulty baffle motor. I am ordering the motor and will return to install. The customer was also worried about product in their RC freezing by the air baffle. I advised the customer on how the airflow there comes directly from the freezer and can freeze things in that area of the fridge. Customer has two other upcoming services on WP appliances and is requesting all to be at the same time. Office to reschedule.; ordrng 1 W11164593 (Baffle)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV00
Near San Marcos, TX 78666
Jacob
Job Details: 08/10/2021
Arrived onsite for unit not dispensing ice. Tested the unit and motor would not turn on. Upon further investigation. Found that the wires at the bottom the door were cut. Need whole door replacement. Ordered door. Needs authorization before returning. ; ordrng 1 LW11038917 (dor-fip)
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Buda, TX 78610
Kevin
Job Details: 08/10/2021
"Arrived on site and inspected the dryer and found airflow is restricted but it is heating properly. Vent is a periscope and inspected it and found it was clogged. Cleared it as best as possible but it is still showing restricted. Recommended that vent be replaced by a full size round vent to improve airflow velocity. No repair required with dryer. Collected service fee only, job complete."
We serviced a
GE DISHWASHER
Model PDW9800N00BB
Near Georgetown, TX 78633
Lou
Job Details: 08/10/2021
"Arrived on site to inspect dishwasher door springs issue. Upon further inspection, I opened the unit door and it would not stay open in the 45 degree position. I found that the spring cable links were broken/damaged. I removed and replaced both links and tested the door and it is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF760SADW1
Near Austin, TX 78745
Kevin
Job Details: 08/10/2021
"Arrived on site and inspected dishwasher and found it is not draining. Removed drain pump and found impeller is being blocked by one of the upper rack clips that had fallen off. Cleared drain pump and reattached clip and drain will now operate normally.
We serviced a
WHIRLPOOL OVEN
Model KOSE500ESS04
Near Dripping Springs, TX 78620
Leonardo
Job Details: 08/10/2021
Arrived on site to test unit for glass getting dirty. Found inner glass was loose. Removed glass and secured glass correctly job complete.
We serviced a
WHIRLPOOL DRYER
Model WED560LHW1
Near Austin, TX 78731
Kevin
Job Details: 08/10/2021
Arrived on site and inspected dryer and found 121 V on one leg but only 7 V on the other. Dryer does not have correct incoming power. Took pictures and explained to apartment management set an electrician will be needed to correct the problem. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS00
Near Austin, TX 78727
David Z
Job Details: 08/10/2021
"Arrived on site to install fan scroll to resolve RC evap being frozen over. Melted down ice and replaced the fan scroll and thermistor. Tested unit in and out of diag mode and verified the fan is blowing as designed. Due to the large amount of solid ice built up, advised customer to defrost unit to reset it back to normal. Advised to line with towels and unplug unit for 24 hours. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADB9
Near Austin, TX 78754
Matthew
Job Details: 08/10/2021
Arrived onsite for dishwasher not drying and door falling open. Upon inspection found heating element to be functioning. No stored error codes at this time. Made recommendations on insuring hot water is supplied and continual use of rinse aid. Door was falling open due to springs not being attached to hinges. Secured springs and tested. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Austin, TX 78734
Robert
Job Details: 08/10/2021
"Arrived on job for installation of previously diagnosed parts. Installed cam, gearcase, washplate, and actuator. During test, found that basket was bad. Additional AUTHO needed for basket. ; ordrng 1 AUTHO and 1 W10752719 (basket)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near San Marcos, TX 78666
Jacob
Job Details: 08/10/2021
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE254EBL2
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 08/10/2021
"Arrived on site to install previously diagnosed parts. Removed dishwasher from under cabinet and disconnected water line and drain hose. Removed heating element, lower spray arm, and upper spray arm. Installed new heating element, lower spray arm, and upper spray arm. Reconnected water line and drain hose. Turned on water to ensure water line was not leaking at the valve. No leaks. Ran through full diagnostics and dishwasher completed all cycles along with new element heating up to make water sizzle once diagnostics cycle was completed. No leaks detected. Job completed."
We serviced a
MAYTAG RANGE
Model MER6600FZ1
Near Bertram, TX 78605
Jonathan S
Job Details: 08/10/2021
Arrived on site for range not working. Ins unit and work area. Found plug wires burnt at terminal block. Removed plug at terminal block and found terminal block damaged from loose connection. Will need to replace terminal block. Removed failed terminal block and installed new. Spoke with customer on power cord and left with customer to replace. Not able to test operation. Job completed.
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JZ0
Near Pflugerville, TX 78660
David Z
Job Details: 08/10/2021
Arrived on site to diagnose range with no burners working. Checked unit for voltage. Found 2 severed wires in the harness that burnt at the junction block. Ordering wiring harness and junction block. Office to schedule when parts arrive. ; ordrng 1 W11553447 (Wiring Harness)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Austin, TX 78725
Scott
Job Details: 08/10/2021
Arrived on site for poor washing and not heating . Ran diagnostics. Found very little water coming in . Will need valve .
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Pflugerville, TX 78660
Tommy
Job Details: 08/10/2021
Arrived onsite for dishwasher leaking. Upon arrival found leak was in water line which is a non warranty part. Let customer know that water line would need to be replaced but isnt considered a warranty part. Job Completed.
We serviced a
GE REFRIGERATOR
Model GFD28GELEDS
Near Austin, TX 78727
David Z
Job Details: 08/10/2021
Arrived on site to install door switch to resolve door not reading as closed. Replaced left hand door switch and retested. Verified unit working as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Taylor, TX 76574
Jimmy J.
Job Details: 08/10/2021
"Arrived on site for Washed 1st load with no problem. 2nd load I get Code F6E3. Tried unplugging for a few minutes, but no improvement. Placed in diagnostics and F6E3 came on. No other error codes present. Cleared error code and tested control. Control faulty. Removed control and installed new control. Ran through two 15 minute quick wash cycles and washer is running as designed. No leaks detected. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Jarrell, TX 76537
Tyler
Job Details: 08/10/2021
"Arrived on site to install previously diagnosed sealed system (compressor, access stub, uv dryer, etc) upon installing new equipment I pulled vacuum and found no signs of leaks. Charged system with 4.25oz of refrigerant per manufacture and after restoring power and adding new start device that came with compressor that unit was failing to run and compressor was siezed up not pumping refrigerant through system. Informed in-house techs of findings. Will need office to reschedule once Availability of new compressor is known.; ordrng 1 W11506635 (Access valve) and 1 WPW10507886 (Compressor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDW00
Near Taylor, TX 76574
Jimmy J.
Job Details: 08/10/2021
"Arrived on site for BOTTOM OF FRIDGE DOOR GASKET IS FALLING OFF ON BOTTOM LEFT-GASKET SLIPPED UNDER PLASTIC. Found bottom section of gasket is inserted into frame correctly, but the sleeve that holds the gasket in place is damaged making the gasket not seat against the door frame properly. The bottom section of the gasket is drooping down. The fridge is getting a good seal, but over time the drooping and gaps will only get worse. Tried using my heat gun to get it to seal, but it wouldnt change shape due to the damaged sleeve that the gasket sits in. Ordering new door LW10573334 and door gasket Wp2319265T to return and complete the repair. ; ordrng 1 LW10573334 (Door) and 1 WP2319265T (Gasket)"
We serviced a
WHIRLPOOL COOKTOP
Model KCGS956ESS02
Near Spicewood, TX 78669
Brandon
Job Details: 08/10/2021
Arrived on site for customer complaint of back right burner missing the burner cap. Ordering burner caps to be shipped to customer. ; ordrng 1 W10831828s2c (Burner head) and 1 Cnote (Ship part to customer)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Spicewood, TX 78669
Brandon
Job Details: 08/10/2021
"Arrived on site for customer complaint of unit not dispensing water and not creating ice, customer had pulled unit out, may have just been a kink in the supply line, unit tested good at time of service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM01
Near Leander, TX 78641
Taylor M
Job Details: 08/10/2021
"Arrived on site to diagnose refrigerator not cooling, upon arrival the customer informed me that the unit stopped cooling and started cooling again while they were on vacation, he said he spoke with his neighbors to inquire about an outage and they said there wasnt one, he had no flipped breakers as well. He was concerned about an odor as well, I found liquid pooling at the left hand gasket at the bottom of the door, I cleaned it out and now the unit shouldnt have the reoccurring smell. Temps in the unit are within normal operation, I found that the unit is operating properly as designed. Due to the unit unexplainably stopping cooling randomly and starting again, I replaced the control, the unit is functioning properly as designed. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WFG320M0BS3
Near Andice, TX 78628
Taylor M
Job Details: 08/10/2021
"Arrived on site to diagnose oven door that has broken front glass, upon arriving I found that the oven doors front glass panel has completely shattered from what I can tell and the customers description, the screw holding in the upper bracket to the glass was loose, the customer said he heard it fall just before the glass shattered. I am ordering the front glass, name plate, top bracket and two screws to complete the repair. Office to reschedule return service when the parts arrive.; ordrng 1 W11176456 (Glass door front) and 2 W11178521 (Nameplate)s and 1 W11389703 (Bracket) and 2 W11428245 (Screw)s"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Austin, TX 78746
Kevin
Job Details: 08/10/2021
After reconnecting it started a cycle and then canceled it to activate drain pump and it is no longer leaking, job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Austin, TX 78702
Scott
Job Details: 08/10/2021
"Arrived on site for dented door panel ,ordering panel . While there customer also was having error code when using dw . Found vent and drain error . Ordering drain pump and vent . No water leaks detected at time of service. Call to set return ; ordrng 1 W11461694 (Door panel ss) and 1 W11416460 (Vent) and 1 W11545539 (Gasket) and 1 W11412291 (Drain pump)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Killeen, TX 76549
Al
Job Details: 08/10/2021
Arrived on site to inspect leaking dishwasher. Unit was next door. Found the customer pulled the unit out by the door causing the door to come off of the hinges and not allowing it to close properly so I could test it. Needs more work ; O-emld tckt
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS2
Near Austin, TX 78721
Scott
Job Details: 08/10/2021
Arrived on site for ice maker leaking ( stand alone ) . Found drain hose off external cracked . Ordering discharge tube . Dropping off to customer only so plumber can install. Call to set return ; ordrng 1 W11038865 (Discharge hose)
We serviced a
WHIRLPOOL MICROWAVE
Model KBMC140HSS05
Near Dripping Springs, TX 78620
Leonardo
Job Details: 08/10/2021
Arrived on site to test unit for broken spring found one spring broken. Test unit and unit test good job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near Liberty Hill, TX 78642
Kayman
Job Details: 08/10/2021
Arrived onsite for washer making abnormal noise. Upon inspection I was not able to recreate the noise in diagnostics. I found service pointer (W11520474 Rev A) regarding a noise coming from the control in normal operation but would not happen during diagnostics cycles. I replaced the main control via svc pointer and tested the unit. The unit is working as designed at this time and no leaks were detected during time of service. I advised the customer to monitor the unit for noises. Job complete.
We serviced a
MAYTAG WASHER
Model MVWC415EW1
Near Georgetown, TX 78626
Cliff
Job Details: 08/10/2021
Arrived on site to diagnose a washer that is not cycling properly. Found control shorted and replaced it. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
AMANA WASHER
Model NFW5800HW0
Near Cedar Park, TX 78613
Taylor M
Job Details: 08/10/2021
"Arrived on site to replace previously diagnosed washer dispenser, I gained access to the inner cabinet and removed the dispenser hoses one by one, I replaced the dispenser and observed no leaks, job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW
Near Bertram, TX 78605
Jonathan S
Job Details: 08/10/2021
"Arrived on site for washer making loud noises in spin mode and will no long go into spin cycle. Inspected unit and work area. Found unit unplugged. Plugged unit in and found drain pump activating. Attempted diagnostics mode and no response. Removed control and installed new. Powered unit up and performed diagnostics mode. Unit was unbalanced at time of test cycle and stop before spin mode. Was going to level unit and test again.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near New Braunfels, TX 78130
Andrew
Job Details: 08/10/2021
"Arrived on site to install previously diagnosed console. Replaced console, tested unit, unit works good. Customer stated his wife the one who will be connecting unit to WiFi. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Hutto, TX 78634
Jimmy J.
Job Details: 08/10/2021
Arrived on site to install previously diagnosed part. Installed screw. Panel is now secure to door. Job completed.
We serviced a
FRIGIDAIRE RANGE
Model FGGF3054KFF
Near Austin, TX 78757
David Z
Job Details: 08/10/2021
Arrived on site to install new control and overlay to resolve broken control. Installed new parts and retested. Verified unit is working as designed. Call complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Dripping Springs, TX 78620
Leonardo
Job Details: 08/10/2021
Arrived on site to replace drain pump and manifold and board. Replaced all parts test unit and unit not washing. Will order new sump and motor office to reschedule. ; ordrng 1 W11416362 (Sump and motor)
We serviced a
GE REFRIGERATOR
Model DSE25JSHECSS
Near Manor, TX 78653
Matthew
Job Details: 08/10/2021
Arrived onsite to replace previously diagnosed parts. Replaced board and thermistor. Tested unit in force defrost and unit completed circuit. Unit is functioning properly. Job complete.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Round Rock, TX 78664
Cliff
Job Details: 08/10/2021
Arrived on site to diagnose a dryer that is not heating. Found cutoff t-stat open preventing power from reaching heating element. Replaced cutoff from personal stock and tested unit. Found all is functioning properly at this time. Cutoff pt# 279816; used 1 279816 ( Cutoff) from stock
We serviced a
WHIRLPOOL OVEN
Model WFG550S0HZ1
Near Georgetown, TX 78626
Cliff
Job Details: 08/10/2021
Arrived on site to diagnose a range with a damaged door panel. Found stainless skin separating from door glass. Panel will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 W11249559 (Panel)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Leander, TX 78641
Lou
Job Details: 08/10/2021
"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I was to remove and replace the condenser coil, but once I removed the back cover, I found where the refrigerant leaked out from the unit. I found that the lokring on the line just behind the condenser fan had leaked. I removed the lokring and made a sleeve from copper tubing and made a joint for the lines to join. Removed and replaced the UV dye drier and vacuumed the system. Pressures held good. I installed 4.5oz of R134a refrigerant and monitored pressures and my welds. Unit held pressure good and no leaks found on the new welds. No water leaks observed during service, job completed. Condenser coil not needed at this time."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LGHD2369TF5
Near Dripping Springs, TX 78620
Robert
Job Details: 08/10/2021
"Arrived on job for complaints of ice not making ice. Found that water pressure too low, not filling up ice tray and causing it to freeze over. Recommend replacing filter housing and water filter. Customer to provide water filter. .; ordrng 1 5304522623 (MANIFOLD )"
We serviced a
WHIRLPOOL DRYER
Model WED8500DC3
Near Dripping Springs, TX 78620
Robert
Job Details: 08/10/2021
"Arrived on job for complaints of dryer making noise. Found loose component and tightened it. Tested unit, no noise."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Burnet, TX 78611
Jonathan S
Job Details: 08/10/2021
"Arrived on site for refrigerator making abnormal noises. Customer stated failure sound like freezer fan is hitting something and happens intermittently. Inspected unit and work area. Performed diagnostics mode and tested all moving components. Was not able to get fault to occur. Attempted to let unit run in normal mode and unit went in to defrost mode. Gained access to evaporator and found no ice ball buildup. Removed evaporator fan motor and installed new. Tested operation. All tested good, no water leaks detected. Spoke with customer on user care guide and operation."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 08/10/2021
"Arrived on site for refrigerator RC top and FC lights not working. Inspected unit and work. Gained access to FC module and jump circuit. Found failed FC module Removed module and installed new. Tested light operation. All tested good, no water leaks detected during service."
We serviced a
KITCHENAID DISHWASHER
Model KUDE70FXSS0
Near Georgetown, TX 78628
Lou
Job Details: 08/10/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the failure of the sump/motor assembly and control panel, I removed and replaced both and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS27CXMS0
Near Georgetown, TX 78628
Lou
Job Details: 08/10/2021
"Arrived on site to install previously diagnosed and ordered part. Due to the right RC door gasket being torn, I removed and replaced the gasket and shaped it with my heat gun. Tested the door/gasket and unit is operating as designed. I recommended that the customer keep the right door closed for a few hours to allow the gasket to form with the door and chassis. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ7
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 08/10/2021
Arrived on site for Noise when it starts every time. Used a cup with water to test microwave for noise. When microwave blower turns on when the start button is pressed you can hear the damper opening and making contact with the metal vent box in the cabinet above the microwave. This is the metal box that vents air out of the microwave to the exterior of the home. Customer was relieved to know there wasnt anything wrong with the microwave itself. No repair needed. Job completed.
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Leander, TX 78641
Kayman
Job Details: 08/10/2021
Arrived onsite for dryer tripping breaker. Upon inspection I found the power cord at the terminal block had a thermal event and burned some of the wires in half. The terminal block was damaged from this so I replaced the terminal block with the provided kit. The customer provided me with a new power cord that I installed for them. I tested the unit and it is working as designed at this time. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Leander, TX 78641
Taylor M
Job Details: 08/10/2021
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Austin, TX 78750
David Z
Job Details: 08/10/2021
"Arrived on site to install previously diagnosed dispenser and drain pump to resolve dishwasher not running. Installed new drain pump and dispenser, then retested unit. Verified all is working as designed. Ran through diag cycle.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Pflugerville, TX 78660
Tommy
Job Details: 08/10/2021
Arrived onsite for oven not operating correctly. Upon arrival found unit issue was unit door. Glass scratches and handle falling off. Third time to tighten handle. Ordering new handle bracket screws and glass. Office to reschedule upon receiving.; ordrng 1 W11389703 (Bracket) and 2 W11428245 (Screws)s and 1 W11176456 (Glass)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Spicewood, TX 78669
Brandon
Job Details: 08/10/2021
"Arrived on site for customer complaint of broken caster and noise issue, I replaced left side front caster, and added shims to right rear so unit would set level. Unit tested good."
We serviced a
GE REFRIGERATOR
Model PZS22MSKEHSS
Near Bee Cave, TX 78738
Luis
Job Details: 08/10/2021
"Arrived on site for water issues. Tested dispenser with filter and bypass installed loud hammering noise diagnosed after not passing through filter head correctly,replaced filter head checked water connections no leaks,tested water dispenser unit working as designed.
We serviced a
JENN-AIR MICROWAVE
Model JMC2430DS01
Near Georgetown, TX 78633
Lou
Job Details: 08/10/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the control panel failure and the interior bulb being burnt out, I removed and replaced both parts and tested. Unit is operating as designed. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Pflugerville, TX 78660
Tommy
Job Details: 08/10/2021
Arrived onsite for refrigerator not cooling. Upon arrival found unit starting device give unit 0.43 amps and found starting device damaged and warm to touch. Turning unit compressor off and on. Replaced starting device and tested. Unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BB
Near Kyle, TX 78640
Leonardo
Job Details: 08/10/2021
Arrived on site to test unit for gas smell. Ran oven and oven heated to 350 no gas smell job complete.
We serviced a
WHIRLPOOL DRYER
Model WGD4850HW0
Near Andice, TX 78628
Kayman
Job Details: 08/10/2021
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM05
Near Austin, TX 78721
Luis
Job Details: 08/10/2021
Replaced door checked door seal good.
We serviced a
MAYTAG DRYER
Model MED5100DW0
Near Austin, TX 78745
Kevin
Job Details: 08/10/2021
"Arrived on site and inspected dryer and found incoming power is good but dryer will not start. Spoke with SW and checked outgoing power from control board from light blue wire to neutral and there is no voltage. Relay on control board has failed
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Dripping Springs, TX 78620
Robert
Job Details: 08/10/2021
"Arrived on job for complaints of dryer not working.found that outside breaker had been tripped. Turned breaker back on and power restored. Tested unit, working properly."
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Andice, TX 78628
Lou
Job Details: 08/10/2021
"Arrived on site to inspect cooktop damage. Upon further inspection, I found several scratches on the back left corner, scratches near the front left and right burners and back right corner. I removed and replaced the cooktop and tested and unit is operating as designed. No gas leaks detected during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Kyle, TX 78640
Robert
Job Details: 08/10/2021
Arrived on job for complaints of icemaker not working properly. Found that everything was working properly. Harvested and filled properly. Adjusted cube size. If problem continues recommend replacement of ice bin.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Round Rock, TX 78664
Cliff
Job Details: 08/10/2021
"Arrived on site to diagnose a washer that is not turning on. Found gfci breaker tripped and reset breaker. Tested all parts and components and found no failures to washer at this time. Advised homeowner that appliances are not intended to be on gfci circuits, as there are parts that are intentionally not grounded. When these parts run there is a possibility that gfci circuits will trip."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ4
Near Round Rock, TX 78665
Jimmy J.
Job Details: 08/10/2021
Arrived on site for Cooktop or Vent Light Not Working - Over-the-Range Microwave. Used truck stock bulb to test housing. Light remains on whether light button is turned on or off. Removed control and installed new control. Tested again and light turns off and on as designed. Customer had purchased their own bulb prior to our arrival. Installed their bulb. Job completed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Briarcliff, TX 78669
Brandon
Job Details: 08/10/2021
"Arrived on site for customer complaint of upper spray arm falling off, found broken spray arm, I replaced spray arm, unit tested good."
We serviced a
KITCHENAID ICE MACHINE
Model KUIX305ESS1
Near Lakeway, TX 78734
Luis
Job Details: 08/10/2021
"Arrived on site. Pulled unit out found waterline leaking at connection,attempted tighten line still leaking replaced waterline,replaced compressor,evaporator,filter drier and pump,ran diagnostics good frost formation on evaporator plate. Reassembled unit checked water drainage good ran diagnostics all test passed.ealed system parts covered by manufacture ; used 1 8212547RP (Waterline) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Georgetown, TX 78628
Kayman
Job Details: 08/10/2021
Arrived onsite for refrigerator with broken parts related to the ice maker. Upon inspection I found the FC ice maker was not screwed in and was hanging down into the bin. I secured the ice maker and it filled while onsite. No leaks detected during time of service. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model KDPE234GPS0
Near Georgetown, TX 78628
Justin
Job Details: 08/10/2021
"Arrived on site for a dishwasher not draining. Upon arrival the tub was full of water. I pressed the drain button on the unit and it instantly started leaking from the bottom. I stopped the drain and then vacuumed up all of the water. I gained access to the unit and put it into diagnostics mode. I found stored error codes F6E4 for float switch open, F2E1 for stuck key, and F8E2 for drain motor electrical problem. I then ran a test cycle and found the unit did not drain. I checked voltage to the drain pump and found the correct 120VAC. This indicates a faulty drain pump. I replaced the drain pump and then tested the unit again. The drain was now functioning as designed. I gained access to the float switch and ohmd it out. The switch is working as designed. However, I found a leak coming from the float switch assembly. Upon further inspection I found the dispenser physically broken, the sump screen melted, and the right hand upper track assembly broken (the stopper is not staying on and can only be replaced by ordering entire track, you can take the stopper off of the new track to just replace that). Due to this I am ordering the float assembly, upper track, dispenser, and screen to replace. Office to reschedule. ; ordrng 1 W10861000 (Dispenser) and 1 WPW10195036 (Float) and 1 WPW10195038 (Float Nut) and 1 WP8531743 (Float Gasket) and 1 W10873429 (Float Switch Housing) and 1 WPW10463906 (Sump Screen) and 1 W10914507 (Upper Right Track)"
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS03
Near Spicewood, TX 78669
Brandon
Job Details: 08/10/2021
"Arrived on site for customer complaint of UI panel not responding on all buttons, and display missing digits. Found failed auI panel and display missing digits, Ordering UI panel and display. ; ordrng 1 W10696354 (UI panel black) and 1 Cnote (Office to reschedule)"
We serviced a
WHIRLPOOL DISHWASHER
Model GMC305PRY01
Near New Braunfels, TX 78132
Andrew
Job Details: 08/10/2021
"Arrived on site to test unit for constant PF displaying on console and oven latch staying locked. Found control is faulty and oven sensor was reading 1925ohms causing latch to stay locked.
We serviced a
WHIRLPOOL MICROWAVE
Model GMC305PRY01
Near New Braunfels, TX 78132
Andrew
Job Details: 08/10/2021
"Arrived on site to test unit for constant PF displaying on console and oven latch staying locked. Found control is faulty and oven sensor was reading 1925ohms causing latch to stay locked. Was able to unlock latch.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Dripping Springs, TX 78620
Leonardo
Job Details: 08/10/2021
Arrived on site to test unit for glass trim separating. Will need to order new front glass office to reschedule. ; ordrng 1 W11176456 (Door glass) and 1 W11178521 (Name plate)