"Arrived on site for no heat otr . Switches tested normal. Found mag has failed . Replaced mag ,cap ,diode W10754299, W11256462, WPW10574736. Ran heating . Otr is heating to wp specs . No other issues found . Job complete."

"Arrived on site for breaker tripping during once use . Replaced both elements W11447783, WPW10583047. Ran broil to 500. Ran bake @425 . Resident was h working from home . Set time for 2 hrs bake . Customer agreed to shut off oven when timer was done . Then let unit cool down . Then run a normal bake cycle . Let maintenance know if issue returns . Job complete"

"Arrived on site to install previously diagnosed foam strips on FC door, installed and advised customer to monitor, if issue persists customer will call back, job complete, installed 2xW11159728"

"Arrived on site to test unit for gas leak, tested unit found gas is turned on, customer stated that the smell is only present when using oven, inspected oven and found flames are good and gas is burning of properly, preheated unit to 400, not able to detect excessive gas smell, explained to customer that when starting to use unit a burn off needs to be completed and at Times the burn off smell can be mistaken for gas, at this time unit is running as designed, no leaks detected job complete no parts installed"

"Arrived onsite for center burner not working. On inspection it would not ignite, pulled the burner and found the gas ports on the burner were clogged. I cleaned them up and now it will ignite every try. No gas leaks were detected during service and no parts were installed during service."

Arrived on site for dryer making noise. Found noise at end of cycle sounded like something was in blower. Removed back panel. Found debris in wheel housing. Reassembled and verified operation.call complete. No parts.

"jbrfr30igx10 Arrived on site for unit not dispensing water door adjustment. Upon arrival, adjusted tension mechanism from the hinge for a tighter seal. Now unit is flushed and no air gaps to the liner. Proceeded to inspect water dispenser and found water dispenser not dispensing however valve is engaging. Proceeded to disconnect fill tube from the housing to the dispenser and found water coming out when prompting to dispense. Confirmed the fill tube from the housing to dispenser is clogged. Called tech line (previous SR) and stated there is a small air leak from the air tower causing line to freeze. Ordering air tower assembly per tech line recommendation. No water leaks present at this time. Office to reschedule; ordrng 1 W11235114 (Air tower assy)"

Arrived on site for microwave door not closing. Removed from wall. Found frame was unlevel. Also found door sent was damaged. Called Techline Sr#7739774008. Customer will need to have frame leveled to correct issue. Call complete.

Arrived on site for washer not doing anything. Found water still in tub. Diagnsotics shows f9e1. No other codes. Found wire harness is open from control to drain pump. Unable to complete diagnostics. Marked parts as will use on return. Ordering harness. Harness and control just over authorized amount. Authorization needed. Office will call to schedule. ; ordrng 1 W11643701 (Harness)

"jbrfr30igx10 Arrived on site for unit not dispensing water. Upon arrival, found water dispenser not dispensing however valve is engaging. Proceeded to disconnect fill tube from the housing to the dispenser and found water coming out when prompting to dispense. Confirmed the fill tube from the housing to dispenser is clogged. Called tech line (previous SR) and stated there is a small air leak from the air tower causing line to freeze. Ordering W11235114 air tower assembly per tech line recommendation. No water leaks present at this time. Office to reschedule ; ordrng 1 W11235114 (Air tower assy)"

"JBZFL18IGX10 Arrived on site for FC frost build up. Upon arrival, found hand size frost buildup on top section in FC. Found gasket to be slightly bowed inwards, allowing outside air to leak into compartment. Flushed gasket with heat gun and re seated. Gasket is now seating correctly. Unit is functioning as designed. No water leaks detected at this time. No parts replaced"

"Arrived on site ,replaced upper racks gears and brackets ,also lower basket with gear kit to looks of wear and tear . 12002497, WPW10474716, WPW10474715, W10348259, W10348260. Drawer and door are closing closing proper. No water leaks detected at time of service. Job complete"

"KSGG700ESS1 Arrived on site to install end caps. Upon arrival, proceeded to install end caps however need hardware to install (picture attached). Ordering W10826179 screw. Parts department will follow up with the part order and fitting. Office to reschedule ; O-emld tckt"

arrived onsite for dishwasher not draining. On inspection found the drain pump had come unplugged. Plugged back in and drain unit. Customer said it worked once after the motor was replaced and on the second load it did not drain. No water leaks detected during service and no parts installed during service.

Arrived onsite for refrigerator not dispensing ice. On inspection found the ice Shute was clogged with ice see picture. I cleared the ice out and made sure everything was dryer and reinstalled the ice bin and tested. Ice is being dispensed now with Shute cleared. No parts installed during service.

"MGS8800PZ0 Arrived on site for from left burner issue. Upon arrival, found front left burner ignite close to high temp indicator. Proceeded to replace W11186511 orfice holder. Re tested and burner still does not ignite properly. Ordering W11593170 valve, W11620676 valve and W11620677 valve. Office to reschedule ; ordrng 1 W11620676 (Valve) and 1 W11593170 (Valvd) and 1 W11620677 (Valve)"

"Arrived onsite for Ice Machine not producing. On inspection I could hear the water valve struggling to put water into the system. Customer informed me that the water softener had went down and had to be fixed. I then pulled the filter and the water started to out, I put the filter back in and the water stream stopped. I informed the customer that the filter was bad and she went to WP web page and send up for the automated filter program. She will get a filter every 6 months now. The Ice Machine is operating as design and no water leaks detected during service. No parts were installed during service."

Arrived on site to install previously diagnosed part. I replaced the wiring harness and power cord (provided by the customer). I tested the unit and the unit is now operating as designed. W11700548

Arrived on site to install prescreened and diagnosed part. Upon installation found that the console color does not match. I am ordering the correct color console. (Black) W11659261office to schedule return service.; ordrng 1 W11659261 (Console black)

"Arrived on site for a washing machine that is not agitating. Inspected unit and work area. The customer advised that the same thing happened as last time. They advised that the unit will start to wash, but then will not agitate and will quit the cycle early. I ran the unit through a diagnostic cycle and confirmed the whole basket was spinning during the agitation portion of the cycle. I I gained access underneath and found the cam melted at the top causing the issue. I went to replace the gearcase and found the agitator completely seized up on the driveshaft. I broke off the agitator and replaced the gear case, agitator, cam, and capacitor. I tested the unit and found the unit working and operating as designed. Call complete. W11550891, W11449840, W11395618, and W10721967."

"Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. The customer stated that the icemaker was working until the past couple days and then it stopped completely making ice. I took temperatures of the refrigerator and freezer sections and found the refrigerator at 37?F and the freezer at 18?F. I found no evidence of a defrost issue within the unit. I checked all gaskets and found tears on the gaskets and the refrigerator door was seemingly partially open causing cold air to leak out of the refrigerator section. I checked that center mullion and found moisture buildup on the center mullion and the refrigerator door gaskets. I also found that the mullion was not creating a proper seal and was loose causing the doors to have a little play when closed. I also found evidence of lint build up all over the condenser coil. I remove the lint from the condenser coil and Im ordering the gaskets, mullion, and pivot block and will return with priorly sent parts. I rescheduled the customer to 8/28, but they request a p.m. appointment.; ordrng 2 W10830162 (RC door gaskets)s and 1 WP12722803AP (Mullion) and 1 WP67003405 (Pivot block)"

"Arrived on site to test unit for loose door handle. Upon arrival found FC door handle screws have been stripped. Replaced handle (W11542651) and tested, unit is now functioning as designed, job complete."

"Arrived on site to test unit for not cooling. Upon arrival customer stated unit made a loud buzzing sound and then they noticed the ice and food thawing. Unit was unplugged. Plugged unit in with Watt reader at the outlet and took amperage at the compressor. Unit was pulling 9-24 Amps and 800 Watts on initial start up. After trying to start, compressor shut off. After 2 minutes compressor tried to start again but shut off after initial try. Unit has a seized compressor will need a sealed system repair. Unit is r600a. Requesting 2 hours on return visit. Ordering parts, no parts installed, office to reschedule. ; ordrng 1 W11574734 (Compressor) and 1 W11506635 (Access valve) and 1 WPW10143759 (Dye drier)"

"Arrived on site for a refrigerator. That is not making ice. Inspected unit and work area. The customer advised the unit is cooling properly but the icemaker just will not make ice. She advised that she has turned the icemaker off and back on and has had no luck. I attempted to jump the icemaker and found that the icemaker motor would not turn, indicating an issue with the icemaker itself. Ordering the icemaker and rescheduled the customer to 8/27. No parts were installed.; ordrng 1 W11700250 (Icemaker)"

"Arrived on site to test unit for red indicator light illuminated at all times. Upon arrival customer stated unit is still in warranty. Could not provide proper POP, customer will call Costco to dispatch us under warranty. Job complete."

"Arrived on site for ice machine not powering on. Unit not powering on,movement to unit unit will power on diagnosed a defective drain pump,replaced drain pump ran water through pump water drained no leaks at hoses or tubes,ran diagnostics all test passed. Used w11539855"

"Arrived on site to replace fresh food door gasket and optics. Removed gasket from shipping box,found damaged and ripped strip that inserts behind liner,opened other gasket box found same issue. Ordering gaskets again. ; ordrng 2 WP2266903 (Gasket)s"

Arrived on site for a freezer. That is not cooling. Inspected unit and work area. Customer advised that the unit just stopped cooling altogether after they put in some meat. She advised that none of the fans or the compressor were running and she didnt know exactly what happened. I gained access to the interior of the freezer and found the cooling had been turned off. I turned the unit on and gave access to the compressor. I found the compressor pulling .945 A and found the unit cooling. I did advise the customer that it appeared to be that she turned the cooling off at some point. The customer was unaware of how to turn the cooling off or on. I showed the customer how to do that and advised the customer to keep an on the unit case if any other issues persist. I asked the customer if she usually keeps the unit inside and she advised that she keeps it in the shed that is not air-conditioned. I did explain to the customer that the freezer will need to be in an ambient temperature between 60 and 90? per the manufacturers recommendations. The unit is working and operating as designed. Call complete. No parts were installed.

"Arrived onsite for previous diagnosis parts. The customer said that what I did last week fixed the problem, the unit has been working perfectly. I just change the outlet to a new power outlet before she had to leave. The Ice machine is working as design and no water leaks detected during service. No parts installed during service."

Arrived onsite for previous diagnosis parts. I installed the closer and the moulin on to the unit and the door does not get stuck on the closing block. The door is operating as design and no water leaks detected during service. WP12028505AP W11177238

"Arrived on site for dishwasher showing error code and inside was smelling burnt. Diagnostics shows f1e2, f8e1. In test mode unit filled the. Shows f1e2. Drain line must be removed in order for unit to be pulled out. Replaced main control. Reassembled and verified operation. Call complete. W11696408"

Arrived on site for cooktop stained. Right and left side order. Customer already had center and left side. Removed back and side panel. Replaced all black cooktop panel. Verified operation. Call complete.

"Arrived on site to inspect washer leaking from front. Upon further inspection, the customer informed me that they were getting a leak every time from the door. I found right away some build up and hair along the inside and on the front side of the door seal. I proceed to clean this area and run a test to try to replicate the issue. I could not replicate the issue. We tried to run a cycle with a load and could not replicate the issue with a load as well. No water leaks observed during service. Unit is operating as designed. I advised the customer to keep the seal as clean as possible as any debris can cause leaking at that seal. The customer will continue to monitor the unit."

"Arrived on site to inspect ice machine not making ice or very small amount. Upon further inspection placed unit into diagnostics and observed the functions of the machine. I observed that the water inlet was very slow/restricted almost to a drip. I removed the water filter and tested the valve again. The water began to flow normally with the filter removed, telling me that the filter is faulty. All other components of the ice maker test fine. No parts installed and no water leaks observed during service."

Arrived on site for refrigerator lights being out. Also found door gasket is torn. Will need new door gasket. Removed light. Confirm it is getting voltage. Will need new light module. Office will call to schedule. ; ordrng 1 W11470191 (Led Module) and 1 W11456682 (Gasket)

"Arrived on site to inspect washer not operating properly and making loud unusual noises. Upon further inspection I placed unit into diagnostics and found error codes for lock rotor. I manually ran a slow spin and could hear slight friction as the basket was rotating. I placed the unit into agitate and it failed to agitate properly as it was moving and bouncing the the basket as well as the agitator. I attempted to remove the motor bolt so I could investigate further however, it was so seized that my bit broke and the bolt had become striped. The bolt will need to be removed with a special tool that I am not equipped with. Office to reschedule return service for further service. ; O-emld tckt"

Arrived on site to install previously diagnosed RC module. Installed module and tested. Verified lights working as designed. Parts used - W11470191

Arrived on site to install dishwasher door panel due to rust being present. I replaced the panel and found the replacement panel was bent / folded in the lower right corner. Reordering panel. Returning tech to bring damaged panel for defective return. Parts used - W11702834.; ordrng 1 W11702834 (Outer door Panel)

"Arrived on site for washer not agitating or spinning out cloths. On arrival found all components except hub intact, found no rubbing or failure or oil around gearcase, cam, or belt. Found hub drive worn down completely and called techline Sr#7739776864. Was instructed to order W11385424 retainer, W10528947 hub because new retainer thats been installed isnt correct to type needed for commercial unit, added a test hub to washer and verified rest of unit works fine. Rescheduled customer for 08/30/24 to complete repairs.; ordrng 1 W10528947 (Hub) and 1 W11385424 (Retainer)"

Arrived on site for dryer not working. Knob doesnt turn timer. Qualifies for Service Pointer - W11693378. Removed panel. Replaced timer and knob. Timer came with new knob in box. Verified operation. Call complete.

Arrived on site to install feet on range. Installed leveling feet and adjusted all 4 to ensure a level surface and installation. Unit is operating as designed. No gas leaks observed during service.

Arrived on site for dishwasher with standing water Inside. On arrival confirmed issue and found drain pump was weak but trying to pump out water. Replaced pump w10876537 and tested unit. Found it draining as designed with no leaks. Also instructed customer to reattach RO system drain line to seperate area away form dishwasher Drain hose connection to prevent any pressure or backflow issues. U it works as designed. Call complete

Arrived on site to install oven inner bottom panel due to excessive warping. Replaced panel and verified good fitment. Parts used - W11098799

"Arrived on site and installed new freezer door and installed gasket kit. Verified proper fitment of door, no gaps present. Humidity in the home was at about 20%, which is low and should not create moisture. I did notice that there is a vent directly about the refrigerator blowing straight down which may be contributing, but temp seems fine. Customer will follow up if issue returns. Repair completed. Parts used - W11436967, W11159728 x2."

"Arrived on site to replace previously diagnosed cook top, verified damage, replaced cook top, job complete installed W11719704"

Arrived on site to install new range side panel due to damage from install. Replaced left side panel and verified good fitment. Advised on burnout procedure if breaker trips. Unit working as designed at this time. Parts used - WPW10162245.

"Arrived on site to inspect unit for broken glass door. Upon closer inspection Ferguson the company who installed oven left with broken door. Contacted office to figure out what course of action to take. Per Selina, Ferguson will need to bring broken door back to be repaired. Office to reschedule. ; O-emld tckt"

"Arrived on site to inspect cooktop burners not igniting. Upon further inspection, the customer advised the front left and right burners dont ignite properly and the front left burner knob is not lined up. I found the front left burner valve stem badly twisted (photos). I tested all burners and found the front left and right take too long to ignite. I made the unit accessible and gained access to the burner valves. I removed and replaced the far left front and rear burner valve manifold and tested. Valves are operating as designed. I adjusted the front left and right burner heads and adjusted the flame heights on all burners and retested the unit and it is operating as designed. Allowed the customer to test and unit continued to operate as designed. No gas leaks detected during service, job completed. W11381267"

"Arrived on site to inspect refrigerator noises. Upon further inspection, the customer provided a video of the noise which sounded like a metal on metal vibration and was very loud. Customer advised the noise was coming from the back of the unit. I placed the unit in diagnostics and tested the compressor in test 4. Once the compressor came on, the unit was quiet as designed. I tested the unit several times and forced a short cycle defrost and could not duplicate the noise. I removed the back panel to gain access to the compressor and found the filter drier in a position to where it could be touching the panel and vibrating when the compressor comes on. I pushed the drier, access valve and suction line back away from the panel and found the discharge tubing had come loose from the condenser grommet. I adjusted the discharge tubing with the grommet and retested the unit again and still could not duplicate the noise. I recommended the customer monitor the unit and if the noise continues to contact our office Monday morning. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to inspect unit for not running through full normal cycle. Upon arrival found error codes f2e1, f5e1, and f5e2. Found console, shorted key pad, will need to replace under 1 year warranty. Will need to order console and return. Office to reschedule. NO PARTS USED ; ordrng 1 W11366636 (Console)"

"Arrived on site to replace harness diagnosed on previous trip. Replaced harness, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11590537"

"Arrived on site to install filter. Upon arrival, inspected unit. Instructed customer on filter replacement. Replaced filter provided by customer. Reset filter light. Unit is operating as designed. No leaks present at this time. Job complete"

On arrival verified complaint of no heat. On visual inspection found diode was burned. Replaced diode and ran unit with magic lights unit is now functioning correctly. Job complete installed w11256462

"On arrival verified complaint of wont advance cycle. Found error codes F6E3, F7E7. Cleared codes and replaced main and hmi one at a time starting with the hmi to allow mod Ser to transfer over. Once done ran diag test and confirmed all components are functioning correctly. Job complete installed w11621180 main control, and w11478525 console"

"wrs321sdhz08 Arrived on site for control panel buttons not responding. Upon arrival, confirmed lights on UI are on but unable toggle to other buttons. Proceeded to replace W11518204 control. Re tested and now unit is functioning as designed. No water leaks detected at this time."

"On arrival verified complaint of to much ice, ran diag and found bin thermistor is erroring out. Replaced and error went away. Job complete installed wpw10511923"

"On arrival verified complaint of catch on door is to stiff not allowing customer to close the door. Verified catch is very tight, replaced catch and it is now softer. Customer is satisfied. Job complete installed w11429587"

"WOES3030LS01 Arrived on site for rack food sliding. Upon arrival, customer stated the rack sags when pulling half way. Called techline and spoke with Brandon SR# 7739776269 advised customer to reach to safety team for a resolution. No parts replaced"

Arrived on site to install previously ordered part. Replaced belt and test unit. Unit is now tumbling and operating as designed. No gas leaks present at this time. Job complete

"Arrived on site for wash cycle not starting,upon arrival, inspected unit and found failed lid strike. Ran diagnostics and there are no other failures. Need to order strike. Office to reschedule ; ordrng 1 W11457841 (Strike)"

"Arrived on site for will not complete cycle. Upon arrival,customer canceled at door. Job complete"

"Arrived on site to install damaged outer door. Upon arrival, inspected unit and confirmed issue. Replaced outer door W11449081. Unit is operating as designed. No leaks pre at this time. Job complete"

"Arrived onsite to replace parts per last tech visit. Replaced Upper bin, Solenoid coil, Deli control, main control, UI, power supply and Led control. Ran fan test for icemaker, FC and RC , and ice maker. All components are functioning. Job complete."

"Unit moved to 1319. Arrived onsite for unit not cooling. Tested and found Equalized pressure at 12psi. Also recorded -20/50 running pressure . Tried purging system to inspect for possible leak, restriction or undercharge. Found restricted dryer and refrigerant not able to complete cycle. Unit has aluminum cap tube. Will need to return with Compressor, drier, access valve, ordering evaporator, r600, nitrogen and need lokring kit. Spoke to SW and will attach couplings. Office to reschedule 2 hr ss. ; ordrng 1 W11562258 (Evaporator) and 1 2hrss (2 hr ss)"

Arrived onsite for unit not heating properly. Upon arrival inspected unit. Issue is unit takes long to dry. Found cycle selections on eco setting. Unit is heating. Made recommendations to customer for a better drying experience choose timed dry 45min-1hr and turn off eco setting. Customer understands and will follow instructions. Job complete . No parts used

Arrived onsite for condensation accumulation. Customer stated issue was intermittent. Inspected and found lower right side of gasket warped. As door opens and closes the gasket is getting caught on the liner and folding over. This is allowing warm air to migrate. Called tech line for assistance. Spoke to Drew has me adjust the door by loosening the upper hinge screws and shifting the door. Then tightening the screws. It seemed to work for a minute but then started doing it again. Ordering Stainless door. SR#7739776593. Refrigerator door and badge. Office to reschedule ; ordrng 1 W11652980 (RC door) and 1 W11223753 (Name plate)

Arrived to replace seized auger motor. Replaced and tested. Unit is now functioning properly. Job complete. Used w11671282

"Arrived on site for SAFETY MW smoke / burning smell. Upon arrival, inspected unit. Found diode has failed. Replaced diode and test unit by heating cup of water. Unit is operating as designed. Job complete"

"Arrived on site to test unit for not heating properly, tested unit found broiler not heating, tested broil element and found it good, inspected control and found broil element relay shorted, replaced control and tested, unit is now running as designed job complete installed WPW10317343"

"Arrived on site for no lights. Diagnosed a defective led module,per service pointer removed all leds,installed updated leds all leds working as designed. AUTHO S84638 ; used 4 W11632139 (Led module) from stock"

"Arrived on site to replace drum diagnosed on previous trip. Upon closer inspection found new drum is out of round and makes rhythmic thumping. Reached out to office, office stated with video of original drum. Would be best to replace both seals instead of whole drum. Ordering seals. Office to reschedule. ; ordrng 2 W11189144 (Seal)s"

Arrived onsite for a refrigerator with condensation forming on the FC door. I found the freezer temp adjusted to the coldest setting and I changed it to the recommended setting. I found the door out of adjustment and not hitting the mullion good at the top of the door and this is where the condensation was forming. I adjusted the door as much as possible to correct this. I found the gasket sealing properly. If the issue continues the door will need to be replaced. Call complete. NO PARTS INSTALLED.

Arrived on site for oven not reaching temperature. Diagnostics shows no errors. Tested all components and verified operation In test mode. Attempted to access board for sensor reading but Unit is too tight inside the wall and does not slide out. Bottom is not built level and sides are to tight. New home so I referred customer to builder in order to make oven accessible for any future repairs. Ran both ovens to 350f. Temps within range of test. Advised customer to let unit heat 10-15 min after preheat is complete before putting in food. Call complete.

"Arrived on site to test unit for water leak, tested unit found water dripping from diverter, replaced assembly and tested, unit is now running as designed, no leaks detected job complete installed W11460945"

"Arrived on site to test unit for water dripping, tested unit found water valve not sealing properly, replaced valve and tested, unit is now running as designed, no leaks detected job complete installed W11038689"

"Arrived on site to replace previously diagnosed RC evaporator fan, replaced fan harness and control as precautionary, unit is now running as designed, no leaks detected job complete installed W11033168, W10843055"

"Arrived on site to replace previously diagnosed defrost heater, replaced and tested, unit is now running as designed, job complete installed W11626107"

Arrived on site to test unit for water leaking from FC. Found drain tube was clogged preventing proper draining. Removed restriction and ice buildup. Unit is now working as designed. Ran diagnostics on ice maker and working as designed. No leaks detected at this time. No parts replaced. Job complete.

Arrived on site to test unit for not drying properly. Found exterior vent damper was stuck shut with stucco. Stucco was repenting damper from opening and causing poor ventilation. Removed obstruction and unit now working as designed. No parts replaced at this time. Job complete.

Arrived on site to test unit for not starting. Found thermal fuse was reading open. Replaced fuse(W10909685) and unit now working as designed. Unit failed a ventilation test. Advised customer to have vent cleared by professional. Job complete.

"Arrived on site to inspect unit for over heating and vent screen being ripped causing damage to clothes. Upon closer inspection found thermistor allowing unit to get hotter then designed. Replaced thermistor tested unit temperature is now within range. Informed customer of stuff build up on heat vent is from excessive use of dryer sheets, informed customer dryer sheets can melt to vent and to be wary of over use. Job complete. USED WP8577274"

"Arrived on site to inspect unit for leaking from underneath. Upon arrival customer stated unit would fill and over flow with water while unit was off. Found fill valve pave weeping causing leak. Replaced valve, tested unit, unit is running as intended. No leaks present at this time. Left faulty water valve with customer. Job complete. USED W11175771"

"Arrived on site to inspect unit for not completing cycle. Upon arrival customer stated certain times unit will not respond other times unit will start cycle and stop somewhere after leaving display blank. Found error codes F7e7,f3e1 present for pressure system and motor speed found pressure hose intact and not blocked meaning pressure sensor at control failed. Replaced control and actuator due to failure. Tested unit, unit is running as intended. Job complete. USED W11657965 W11212745"

"WED4616FW0 Arrived on site for door not closing. Upon arrival, found catch to be loose. Proceeded to replace W11429587 catch. Tested unit and now unit is functioning as designed."

"WFW560CHW4 Arrived on site for unit having no water. Upon arrival, entered diagnostics and found F8E1 long drain. Cleared code. Proceeded to check shut off valves and it was shut closed. Opened valves and retested in diagnostics. Unit is now functioning as designed. No water leaks detected at this time. No parts replaced"

"WED5605MC0 Arrived onsite for unit stopping mid cycle. Upon arrival, customer mentioned they use the Normal cycle more often. Tested on both Normal and Timed Dry and produces same temp offset. The offset is 120 to 167 degrees F. Unit is not getting hot enough and might possible need new element or thermostat. Weight call for 2nd man due to unit being stacked (picture attached) . Customer prefers morning appointment at 9am. Office to reschedule ; schdld next appmnt for 8/27 TUE AM"

"WFG550S0LZ4 Arrived on site for F1E0 error. Upon arrival, confirmed error on display F1E0 internal board failure. Proceeded to replace W11620570 control. Tested unit and now unit is functioning as designed."

"Arrived on site for gets too hot upon arrival, customer states that clothes shrink and very little lint. Upon arrival test polarity and is 349 from L1-L2. Removed rear panel to inspect element and is good. All other components test good as well. Ran temperature test using thermocouple at end of exhaust tube. Test on high , medium and low setting. Got High 160,117, Med 156,113, Low 152,109. Contacted tech line for assistance. Spoke with Leon. Explained issue and test results. Tech said seems that all is correct with temperatures and thermostat is responding and is only recommending replacing Temperature selector switch and thermostat. SR#7739762725. Ordering temperature switch. Office to reschedule ; ordrng 1 W11050715 (Switch)"

Arrived onsite for unit with no power. On arrival inspected unit. Found breaker tripped. Cycled power and tested. In diagnostics ran broil element and energized with no issues. Ran bake element and energized with no issues. Canceled and ran a bake cycle at 400 degrees and cycled with no issues. Customer set a timer for 30 minutes to allow for burn off. If symptoms persist recommend builder replaced breaker with a higher tolerance and less of a nuisance tripping for example GE 40-50amp breaker. No component has shorted to cause breaker to trip. Job complete. No parts replaced.

Arrived onsite for unit not reaching temperature above 375 and not maintaining temperature. Ran cycle at 400 degrees. At402 degrees the internal light turned on and door opened slightly. Door would not close without a push until temperature was under 400 degrees. Called tech line and spoke to Jake SR#7739763037. Recommended replacement Latch assembly. Also found door opens past 90 degrees. Also ordering hinges. Set to return Aug 27.; ordrng 1 W11029221 (Latch) and 1 W11568941 (Lef doo hinge) and 1 W11568813 (Right door hinge)

"Arrived on site for control,showing stuck key on screen. Removed doors and attempted to pull out. It does not move. Customer says 2 people were required to put it in on last repair. Office will cal to a duel 2 man, ; ordrng 1 2manjob (2 man job)"

Arrived onsite to replace leaking tub. Replaced tub and transferred over parts. Also gave mod/sn tag to owner as it would not directly stick back onto the new tub frame. Tested and unit is now functioning properly. Job complete

Arrived on site to inspect dishwasher not starting cycle. Upon further inspection placed unit into diagnostics and observed error 3-2 and 8-1. I found that the unit did not have incoming water. I cleared the codes. The customer informed me that he had to shut off his hot water in the previous days. I was able to verify that this was the direct cause for the dishwasher not starting a cycle by turning on the cold water supply to the dishwasher. Dishwasher is operating as designed and customer is going to get his hot water supply fixed. No parts used no water leaks observed during service.

"Arrived on site to inspect gas range leaking gas. Upon further inspection, the customer advised they had left the home and forgot to turn the oven off and when they returned, they could smell a gas odor in the home. Customer had the gas company check the home and was told the range was the problem. Using my gas leak detector sniffer, I tested the cooktop burners and found no gas leaks present. I tested the oven on Bake at 350 degrees and allowed it to cycle several times and did not find any indications of a gas leak. I pulled the unit out and placed the sniffer at all gas lines and connections and no indications of a leak. Using my liquid leak detector, I tested all connections including the gas line connection at the wall and found no leaks. I checked the gas shut off valve in the cabinets to the right side of the unit and found no indications of a leak. I tested the sniffer by turning the front left burner on without flame and it indicated gas odors being emitted from the burner. Once I turned the flame on and allowed it to burn off the gas, there was no indications of a leak from the sniffer. Customer was present during testing and I advised the unit is operating as designed and no leaks were found. I recommended the customer use the unit as it is safe for use. No gas leaks detected during service, job completed. No parts installed."

"Arrived on site to inspect washer not spinning and not draining all of the water. Upon further inspection, I placed the unit in diagnostics showing error codes F8E1-long fill and F2E3-control failure. I cleared the codes and continued with testing. While testing, I found the unit would not stop filling with water and once the tub reach approximately 1/3 full, I cancelled the test and the drain pump came on,but failed to drain all of the water out. I gained access to the main control and found the water level pressure tube not connected to the main control (photo). I reconnected the tube and attempted to calibrate the unit and the drain pump came on and when the unit went to calibrate, it shut down and the panel flashed the F3E2 error code-water level sensor failure. I blew through the sensor tube and attempted to recalibrate and it continued to shut down and show the code. I removed and replaced the main control (F2E3) and blew through the sensor tube again to clear it and calibrated the unit. I then placed the unit in diagnostics and tested and the unit is operating as designed. No water leaks observed during service, job completed. W11513246"

"Arrived on site to inspect ice machine not making ice. Upon further inspection, I placed the unit in diagnostics and tested and found the recirculating pump not functioning. I removed and replaced the pump and retested and the new pump is defective. I tested voltage to the recirculating pump and found 12VAC. I am ordering the recirculating pump and scheduled return service for 08/27/24. Unit left turned off and no water leaks observed during service. ; ordrng 1 W11542867 (Recirculating pump) and 1 W11034363 (Main control) and 1 W11126268 (Pump harness)"

"Arrived on site to inspect dishwasher door with rust. Upon further inspection, I found rust around the vent opening (photo). I removed and replaced the outer door panel and unit is operating as designed as customer had a wash cycle going when I arrived. No water leaks observed during service, job completed. W11613483"

"Arrived on site to inspect dryer not drying clothing. Upon further inspection, I found the control panel display showing error code F6E1-UI/ACU communication error. I cleared the code and tested the unit and while testing, I found some of the selection indicator lights on but the selections werent being used at the time. Also found a large amount of moisture inside the control panel display (photo) and indicator lights. I removed the top panel and found a large amount of moisture built up on the underside of the panel (photo). While testing, I attempted to cancel the cycle and the UI failed to respond and after several attempts, it finally turned off. I found a large amount of moisture inside the unit and on the inner door glass (photos). I retested again and found the unit heating, but its not getting hot enough and I could see the element illuminating, but not as bright telling me the coils are not getting properly energized. I tested airflow to the unit and both tests passed. Due to the amount of moisture built up inside the control panel UI (photo) and it not responding properly (F6E1), I am ordering the control panel and will return with all prescreened parts. Scheduled return service for 08/27/24. Returning tech to replace the control panel and element and clean out the inside of the unit from lint and any water inside. No parts installed.; ordrng 1 W11351728 (Console)"

"WFES3030RS0 Arrived to inspect breaker tripped. I found the breaker tripped only at the point the oven was turned on. Removal of the lower cover and accessing the terminal, I found the cord had the ground wire wrapped around all of the other conductors several times, likely causing and unwanted electrical interference, causing subsequent breaker tripping. I corrected the issue and performed a complete preheat to 500F and allowed additional cycling time. Operational test good."

"Arrived on site for washer needing gearcase w11393685, ui w11135391, and suspension w11130356. Installed parts then tested washer. Found it working as designed with no leaks, call complete"