We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near New Braunfels, TX 78132
Andrew
Job Details: 11/30/2022
"Arrived on site and replaced previously diagnosed drain pump. Removed trim nails and reassembled, unit now working as designed. No leaks detected.
We serviced a
MAYTAG DRYER
Model MED8630HC1
Near Cedar Creek, TX 78612
Joe Z
Job Details: 11/30/2022
Arrived onsite for Not Tumbling or Spinning. Upon arrival ran diagnostics and there are no error codes. Disassembled unit to inspect heating circuit. Found fracture in element and blown thermal fuse. Found lots of lint in cabinet and lots of lint blocking vent hose. Need to replace element and thermal fuse. Cleaned and cleared all lint. Replaced element and thermal fuse. Test unit and unit is operating as designed. Job complet
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Austin, TX 78749
Luis
Job Details: 11/30/2022
"Arrived on site. Customer defrosted unit removed evaporator cover,disconnected harness found broken pin and corroded pins in liner harness called tech support per tech support
We serviced a
FRIGIDAIRE MICROWAVE
Model FGMV176NTF
Near New Braunfels, TX 78130
Andrey
Job Details: 11/30/2022
"Arrived on site to test u it for tripping breaker, tested unit found faulty switch housing and shorted switch, unit has service pointer to fix this issue
We serviced a
LG WASHER
Model WM2250CW
Near Georgetown, TX 78628
Maurice R
Job Details: 11/30/2022
"Arrived onsite for washer inlet valve not closing. On inspection tried to shut off water valve to the unit. They are stuck open, customer is calling a plumper to fix issue. She will call us back when it is fixed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Cedar Creek, TX 78612
Joe Z
Job Details: 11/30/2022
Arrived onsite for unit not filling. Upon arrival found detergent at bottom of unit ran unit and only got a small amount of water. Found kink in fill hose. Corrected hose and test unit. Unit now fills correctly. Unit is operating as designed. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBFN502EPA02
Near Johnson City, TX 78636
Andrew
Job Details: 11/30/2022
Arrived on site and replaced previously diagnosed main control board. Replaced board and was not able to to get compressor to kick on to cool RC. Found RC evap thermistor was reading 35 degrees when absolutely no frost pattern was present. Spoke with Techline and was advised to replace RC thermistors. Replaced thermistors and powered unit and compressor instantly turned on and frost pattern developing on evap with no signs of restrictions. No leaks detected. Job complete.
We serviced a
WHIRLPOOL DRYER
Model MED6230RHW2
Near Kingsland, TX 78639
Lou
Job Details: 11/30/2022
"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the leveling legs and tested the unit. Unit is operating as designed and is leveled. No lint observed during service, job completed."
We serviced a
MAYTAG DRYER
Model MED6630HW2
Near Kingsland, TX 78639
Lou
Job Details: 11/30/2022
"Arrived on site to inspect dryer noises. Upon further inspection, I tested the unit and found a clicking noise as the drum turned and it appeared to be coming form the front right roller area. I disassembled the unit and retested and verified that the noise is coming from the front right roller. I removed and replaced the roller and retested and unit is operating as designed. I demonstrated for the customer as well. No lint observed during service, job completed."
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Austin, TX 78746
Scott
Job Details: 11/30/2022
Arrived on site for bottom trim not sitting correctly. Found trim bent . Replaced trim . Part is sitting more flush . No other issues found . Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Mustang Ridge, TX 78610
Matthew
Job Details: 11/30/2022
Arrived onsite for faulty compressor. Pierced system to verify clear lines. Filter dryer was in good shape. Recovered refrigerant. Replaced faulty compressor and dryer. Ran nitrogen to check for leaks and clear lines. Pulled vacuum and held. Charged per spec. Power unit and compressor is running. Recommended customer place a bottle of water in the freezer section and monitor temperature. Bottle should freeze and remain frozen for 24 hrs before stocking fridge. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM05
Near Austin, TX 78744
Matthew
Job Details: 11/30/2022
"Arrived onsite for refrigerator not dispensing water. Upon arrival inspected unit. Found frozen reservoir. Thawed line and unit is now dispensing. Notified customer that due to fridge being empty and on colder settings the line will freeze. Put control on level 2. When fridge is fully stocked the temperature can be adjusted back to ideal. Also running the dispenser frequently will allow line not to freeze over. Unit is functioning properly, no leaks present at this time. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Austin, TX 78728
Wesley
Job Details: 11/30/2022
Arrived onsite and found unit had pinched water line and was not producing water or ice. Found unit operating as designed otherwise.customer had unit unplugged for cleaning. All else checks good. Advised customer on repair and on possible condensation leaking.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Austin, TX 78728
Wesley
Job Details: 11/30/2022
"Arrived onsite and tested unit for no power. Found poor connection at outlet. Corrected. Unit also had disconnected inlet water valve, repaired by restoring power to valve, all else checks good. Unit is now operating as designed."
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HV2
Near Pflugerville, TX 78660
Cliff
Job Details: 11/30/2022
Arrived on site to diagnose a range with F3 E0 error. Found loose wiring connection at sensor connection to harness. Rewired sensor properly and all is working properly at this time.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Driftwood, TX 78619
Leonardo
Job Details: 11/30/2022
Arrived on site to test unit for unit giving error code of console disconnected. Did a hard reset on all the boards test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Pflugerville, TX 78660
Cliff
Job Details: 11/30/2022
Arrived on site to replace door for refrigerator. Replaced rc door and all is working properly at this time. No leaks were found at time of service.
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Pflugerville, TX 78660
Cliff
Job Details: 11/30/2022
Arrived on site to diagnose a washer that is making unusual noise. Tested all parts and components and found no failures to unit at this time. Advised customer on findings and normal operating noises to expect during cycling. No further repairs needed and no leaks were found at time of service.
We serviced a
WHIRLPOOL RANGE
Model WOS51EC0HS02
Near Pflugerville, TX 78660
Cliff
Job Details: 11/30/2022
Arrived on site to diagnose an oven that inspector report said out of calibration. Tested oven temps and found no issues with temps. All is working properly at this time and no further repairs needed.
We serviced a
WHIRLPOOL RANGE
Model KFDC506JSS01
Near Dripping Springs, TX 78620
Leonardo
Job Details: 11/30/2022
Arrived on site to test unit for left front burner taking to long to ignite. Test unit and found clogged burner head. Secured burner head test unit and unit test good job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Dripping Springs, TX 78620
Leonardo
Job Details: 11/30/2022
Arrived on site to test unit for gas smell test unit and could not find any gas leaks. The builder was there when testing job complete
We serviced a
MAYTAG WASHER
Model MVW7232HW
Near Austin, TX 78748
Kevin
Job Details: 11/30/2022
"Arrived on site and found saved error codes F3E3, F7E4 set washer into a diagnostic cycle and found Gear case has failed. Disassembled washer and replaced gear case and slider. After replacement washer will not complete the diagnostic cycle, job complete"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near New Braunfels, TX 78132
Andrey
Job Details: 11/30/2022
"Arrived on site to replace previously diagnosed clutch and stator, replaced parts per tech line but could not get it to agitate or spin, tested voltage to stator and found it getting a burst of 120VAC and then gradually decrease, replaced control and tested unit is now going through diagnostics cycle, ran spin and agitate multiple times in component activation with no issues, unit is now running as designed, if issue persists will need to call tech line for further diagnostics at this time job complete"
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRS09
Near Seguin, TX 78155
Andrey
Job Details: 11/30/2022
"Arrived on site to test unit for no lights in FC, tested unit found failed LED module, replaced module, lights are now working, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Austin, TX 78737
Kevin
Job Details: 11/30/2022
"Arrived on site and found wash motor is not running, Replaced wash motor and dishwasher will now complete a diagnostic cycle, job complete"
We serviced a
WHIRLPOOL RANGE
Model WFE775H0HZ1
Near Austin, TX 78737
Kevin
Job Details: 11/30/2022
"Arrived on site And inspected range and found display is failing. I replaced it and it is now working properly, job complete"
We serviced a
WHIRLPOOL WASHER
Model MVWB855DC3
Near Austin, TX 78737
Kevin
Job Details: 11/30/2022
"Arrived on site and found no saved error codes, customers new complaint is a squealing noise during the highest spin. Disassembled rotor and stator assembly and didnt find any issues. After reassembling ran spin again and noise has stopped. Job complete"
We serviced a
KITCHENAID BUILT-IN M/W
Model KMBD104GSS01
Near Austin, TX 78738
Leonardo
Job Details: 11/30/2022
Arrived on site to test unit for door no closing. Test unit and found loose switch holder. Secured holder correctly replaced switches test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Austin, TX 78717
Paul
Job Details: 11/30/2022
Arrived onsite for a dishwasher to replace the previous diagnosed parts. I replaced the UI and the console. I tested the unit and all is working as designed. There were no water leaks present at the time of service. Call complete. W14L061DPL1.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Bastrop, TX 78602
Joe Z
Job Details: 11/30/2022
Arrived onsite for not making ice. Upon arrival inspected ice maker and found switch is in off position. Turned ice maker on and unit began ice harvest. Unit is operating as designed. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES04
Near Austin, TX 78759
Paul
Job Details: 11/30/2022
Arrived onsite for a refrigerator to replace previous diagnosed parts. I replace the compressor and drier. I installed an access valve. I vacuumed the system and charged it with 48 grams of R600. I tested the unit and found it cooling down and working as designed. Unit was in the shop and not connected to a water supply. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Kingsland, TX 78639
Lou
Job Details: 11/30/2022
"Arrived on site to inspect refrigerator freezer ice maker leaking water. Upon further inspection, I disassembled the FC section and tested the ice maker. I found the IM leaking from the front right screw on the bottom side of the tray. I removed and replaced the ice maker and retested and unit is operating as designed. No water leaks observed at the end of service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Andice, TX 78628
Maurice R
Job Details: 11/30/2022
Arrived onsite for previously diagnosed parts. Installed parts and tested unit. No water leaks detected during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Waco, TX 76712
Jonathan M
Job Details: 11/30/2022
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the compressor, dryer, and access valve and charge the unit up with 120 psi of nitrogen. Found the unit holding pressure. Vacuumed out the unit to -31 psi and found the pressure hold for 15 minutes. Charge the unit up with 56 g of R 600 and tested the unit. The unit began to work and operate as designed. Advise the customer to keep an eye on the unit over the next 30 days and call back if any other issues persist. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES04
Near Austin, TX 78759
Paul
Job Details: 11/30/2022
Arrived onsite for a refrigerator to replace previous diagnosed parts. I replace the compressor and drier. I installed an access valve. I vacuumed the system and charged it with 48 grams of R600. I tested the unit and found it cooling down and working as designed. There were no water leaks present at the time of service. Call complete.
We serviced a
WHIRLPOOL RANGE
Model KFDC506JSS01
Near Austin, TX 78731
David S
Job Details: 11/30/2022
"Arrived on site for oven door falling off. I inspected the door and found the left hinge out. I found the locking tab in the open position. I removed the door and inspected the hinges and receivers, I found all good with square edges and no rounding of any kind. I replaced the bulbs in the oven as they were out. The unit is working as designed. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GARF30FDGB03
Near Austin, TX 78730
David S
Job Details: 11/30/2022
"Arrived on site for fridge door popping open again. I inspected the unit and work area. I found the gasket shaped properly and the door aligned. I replaced the drain tube to ensure everything is properly sealed and the unit is pulling into a vacuum. I found the door still popping open. I found the hinge side gasket binding up causing the door to pop open. I called techline and spoke to Bruce, I advised him of my findings, and that the door and gasket have been replaced. Bruce recommend notching the top hinge plate and adjusting it and adding a spacer to the bottom hinge. I received Sr# 7735164126. I adjusted the top hinge and shimmed the bottom hinge. I still found the door popping open. I recommended the customer call whirlpool customer care as there are no more recommendation for repair. Job complete."
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HB2
Near Leander, TX 78641
Kimo
Job Details: 11/30/2022
Arrived onsite to install previously diagnosed part. Upon arrival I installed new control and tested unit and found unit operating as designed. Job complete
We serviced a
WHIRLPOOL DRYER
Model WGD5100HC3
Near Georgetown, TX 78628
Kimo
Job Details: 11/30/2022
Arrived onsite for to remove a peace of fiber that was stuck in between the door glass of the dryer door. Upon arrival I removed the door and took it apart and removed the fiber and reinstalled the door and tested the unit and found the unit operating as designed. Job complete.
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Austin, TX 78756
Wesley
Job Details: 11/30/2022
Arrived onsite for long wash Times. Found water lines were hooked up properly verified hot to hot. Tested and found times presenting estimates as designed and adjusting after running the sensing. Advised customer on findings. AllChecks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Fischer, TX 78623
Andrew
Job Details: 11/30/2022
Arrived on site to test unit for not drying properly. Found error code FAE1/F10E1(vent wax motor issues). Found motor not opening damper. Replaced vent assembly. Ran diagnostics and unit is working as designed. Advised customer to purge cold water prior to starting unit by running hot water at sink till hot. Also advised on use of rinse-aid. No leaks detected. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Canyon Lake, TX 78133
Andrew
Job Details: 11/30/2022
"Arrived on site to test unit for hot water keeps running even with unit unplugged. Found hot valuable had calcium build up preventing balance from closing properly. Replaced valve assembly, unit working as designed. No leaks detected. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Bastrop, TX 78602
Joe Z
Job Details: 11/30/2022
Arrived onsite to install previously ordered parts. Replaced evaporator motor W11578030 and damper control WPW10479155. Test unit and unit now operates with normal operating sounds. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Austin, TX 78754
Gerry C
Job Details: 11/30/2022
"12/1/22 7:19: GC rspndd 11/30 WED, Arrived on site. Installed both damaged doors and nameplate. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Austin, TX 78754
Gerry C
Job Details: 11/30/2022
"12/1/22 7:17: GC rspndd 11/30 WED, Arrived on site. Installed both damaged doors and nameplate. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS25FKSS01
Near Austin, TX 78733
Luis
Job Details: 11/30/2022
Arrived on site for ice build up in chute. Diagnosed defective ice door kit that was previously installed installed new ice door kit checked door operation good checked ice door seal good.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519CS0
Near Temple, TX 76502
Jonathan M
Job Details: 11/30/2022
"Arrived on site for a microwave that is catching fire and has melted the turntable support. Inspected unit and work area. Confirm the customers complaint and found the glass missing. The customer advised that they had cooked popcorn on the popcorn sitting in that the bad caught fire and blew up the turntable plate and support. They advise that since then, theyve been using it intermittently and have had the turntable support catch fire again three times. Found evidence of burning inside of the microwave cavity and the turntable support melted onto the motor. I called Whirlpool Techline and spoke to Rich SR# 7735165241. He asked if the customer had put the unit on the popcorn setting and walked away. The customer advised that that when they had come back to the unit, the popcorn was on fire. Rich explained that this cant happen and that manufacturers of popcorn have advise not to use the popcorn setting due to issues with burning and situation such as these. He advised that the customer needs to stay in front of the microwave while the popcorn is cooking to stop the cycle when the popping decreases indicating the popcorn is done. Advise this issue was a user error issue only and had me send photos of the damage. He advised that the unit can be repainted and replace the support and motor but they will always have a burnt popcorn smell due to the smoke that was omitted throughout the entire microwave. He did advise for me to contact the safety team to determine what they wanted to do. I called whirlpool safety team and spoke to Lashawnda Sr# 7735111481. She advised that since the unit was 7 years old, they would not be able to assist with any repairs at this time. I spoke to the customer about Techlines findings. The customer advised that he does not want to make any repairs to this unit and is going to contact whirlpool to see if they can help them out with any part of a cost of a new unit. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KUIX535HPA01
Near Austin, TX 78737
Luis
Job Details: 11/30/2022
"Arrived on site for u it powering off. Diagnosed a defective drain pump,replaced defective pump ran water through pump water drained no leaks at tubing or connections."
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Temple, TX 76502
Jonathan M
Job Details: 11/30/2022
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the control panel and test of the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Hutto, TX 78634
Cliff
Job Details: 11/30/2022
Arrived on site to diagnose a range that is heating in the lower compartment. All is working normally and I advised customer that lower compartment is for broiling and not storage. No further repairs needed and job is complete.
We serviced a
WHIRLPOOL DISHWASHER
Model wdt730pahz0
Near Austin, TX 78723
Joe Z
Job Details: 11/30/2022
Arrived onsite for Dishwasher will not drain . Unit is actually in apartment 2413. Upon arrival inspected unit and found water covering base of tub. Ran diagnostics and there are no saved error codes. Pressed cancel button to force drain and drain pump would not respond. Removed all water from tub.Replaced drain pump W10876537 and test unit. Drain pump now responding. Unit now drains correctly. Rand diagnostics cycle and unit operates as designed . No leaks present at this time. Job complete
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Meadowlakes, TX 78654
Lou
Job Details: 11/30/2022
"Arrived on site to inspect oven time not keeping. Upon further inspection, I found the unit not connected to wifi and the date/time were incorrect. I assisted the customer with down.aiding the manufacturer app on their phone and then connecting the unit to WiFi. Tested the unit in diagnostics showing no error codes and the unit is operating as designed. I provided the customer with the manufacturer wifi team contact info for future issues with the wifi connections. Job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Marble Falls, TX 78654
Lou
Job Details: 11/30/2022
"Arrived on site to inspect washer not draining. Upon further inspection , I found the tub full of water and I cleared it out. Placed the unit in diagnostics and manually tested the drain pump and found it faulty. Finished removing the water from the unit using my shop vac and tilted the unit back and removed the drain pump. I found sand/dirt debris inside the pump area restricting the empellar from turning and pumping the water out. I replaced the drain pump and retested and unit is operating as designed. I made recommendations for use and care. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ0
Near Canyon Lake, TX 78130
Andrey
Job Details: 11/30/2022
"Arrived on site to replace previously diagnosed harness, bake element and fuse, tested unit found shorted bake element, replaced element, tested unit unit is now heating properly, job complete"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Austin, TX 78701
Scott
Job Details: 11/30/2022
"Arrived on site ,replaced tub . Cant run test due to being in storage unit . Job complete"
We serviced a
WHIRLPOOL WASHER
Model WFW96HEAU0
Near Sunset Valley, TX 78745
Scott
Job Details: 11/30/2022
Arrived on site for leaking washer . Removed top panel and rear panel . Ran diagnostics wash several times . Ran quick wash and normal wash starts and couldnt duplicate leak . Did find wash next to unit wash running and leaking from door . Found build up under door glass and cleaned it up. Reran full wash cycle on other unit and no longer leaking . Suspect other unit was the leaking washer . Advised to wipe door glass periodically. Charged for diagnostics and 2nd man . Collected 303.08 AUTHO 33HPMJ; used 1 2nd tech from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78739
Leonardo
Job Details: 11/30/2022
Arrived on site to test unit for dispenser not opening replaced dispenser test unit and unit test good job complete.
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Austin, TX 78745
Matthew
Job Details: 11/30/2022
Arrived onsite for washer not draining. Upon arrival inspected unit. Customer stated no water in the basket but could hear water when trying to move unit. Also some water ended up on the floor after a use. Put unit in diagnostics and found no stored error codes. Ran auto test to check for leaks and could not find any. Notified customer that some water will always remain in the lower tub area in between the basket and tub. As long as no water was being left standing in the basket itself. The water on the floor was more than likely due to over detergent use and overload after speaking with customer. Instructed on detergent use and properly loading. Unit is draining and no leaks present at this time. Job complete
We serviced a
KITCHENAID COOKTOP
Model KCES550HBL00
Near New Braunfels, TX 78132
Andrew
Job Details: 11/30/2022
"Arrived on site and replaced previously diagnosed bent infinite switch. Tested unit, unit working as designed. Job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near New Braunfels, TX 78132
Andrew
Job Details: 11/30/2022
Arrived on site and replaced previously diagnosed control for cooktop light not turning on. Unit now working as designed. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW2
Near San Marcos, TX 78666
Andrey
Job Details: 11/30/2022
"Arrived on site to test unit for water leak, upon arrival customer stated that washer was switched out for a new one, spoke to property manager and he does not know where its at, when washer is located a new ticket will be made, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near San Marcos, TX 78666
Andrey
Job Details: 11/30/2022
"Arrived on site to test unit for ice cubes dispensing on its own, customer stated that once in a while a cube falls out and humming noise, tested dispenser and found it functioning properly, advised customer to monitor, sometimes a ice cube can get stuck in door and fall out later, exposed compressor and found loose wires vibrating against frame, secured wires, leveled unit, unit now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Killeen, TX 76543
Tyler
Job Details: 11/30/2022
Arrived on site for dryer making a squealing noise. Upon arrival confirmed issue and found cause of noise was bearings failings within roller asm. Used repair kit and replaced rollers and other kit related parts. Reassembled and tested unit. Found dryer functioning as designed with no abnormal noises. Call complete
We serviced a
GE REFRIGERATOR
Model GDE25ESKJRSS
Near Harker Heights, TX 76548
Tyler
Job Details: 11/30/2022
Arrived on site for refrigerator ending previously diagnosed fc evap cover asm. Upon arrival installed required part then reassembled and tested unit. Found noise completely gone and unit cooling as designed. Call complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Georgetown, TX 78626
Cliff
Job Details: 11/30/2022
Arrived on site to diagnose a dishwasher that is not draining. Found plug in garbage disposal was not removed during installation. Removed plug and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL OVEN
Model RBD305PDB1
Near Cedar Park, TX 78613
Kimo
Job Details: 11/30/2022
Arrived onsite for a oven that is not powering on.Upon inspection I found that the unit had good power coming to it. I then checked the thermal fuse and found that it had failed. I installed new fuse and tested the unit and found that the unit is now operating at designed. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6FARXXY08
Near Copperas Cove, TX 76522
Tyler
Job Details: 11/30/2022
"Arrived on site for refrigerator not making ice, upon arrival confirmed complaint. Found ice maker not receiving power. Traced issue back to hv control and after resetting power I was temporarily able to get ice maker to function. Also found air leak in ice door separator as well as filter over broken.; ordrng 1 W11035752 (Control) and 1 WP67006331 (Filter cover) and 1 WPW10353552 (Separator)"
We serviced a
JENN-AIR OVEN
Model JJW2527WS01
Near Austin, TX 78746
Scott
Job Details: 11/30/2022
"Arrived on site for wall oven flashing fan code . Ran preheat and both units are shutting off at about 90-100 degrees. Ran diagnostics,only 8-0 error codes . Ran both fan tests . Control is not showing any ramps even tho fans are blowing . Ordering control . ordrng 1 WPW10286791 (Power control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Killeen, TX 76542
Tyler
Job Details: 11/30/2022
"Arrived on site for refrigerator not cooling properly/making ice. Upon arrival confirmed issue and found temps in both compartments around 60/23. Upon further testing I found defrost issue in fc evap area and drain line not being siliconed in as the initial start of failure. Ran tests 4,38, and confirmed rc evap coil was working correctly also and that heater could turn on in fc. Found ui wasnt detecting when to send unit into defrost. Ordering one W11330971 ui, and w11249952; ordrng 1 W11330971 (Ui control)"
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US0HS00
Near Cedar Park, TX 78613
Kimo
Job Details: 11/30/2022
Arrived onsite for a cooktop that had caught fire around the knob area. Upon arrival i tested for leaks at the fitting at the gas valves and found none. Upon doing this test I found that the Spark module began sparking on its own. After checking if I accidentally push any of the switches I found that I didnt. I am ordering 1x Spark module and returning with gas leak detector. I left the unit unplugged to keep it from sparking. ; ordrng 1 WPW10475149 (MODULE-SPK)
We serviced a
LG WASHER
Model WM2688HWM
Near Cedar Park, TX 78613
Kimo
Job Details: 11/30/2022
"Arrived onsite for a washer that has a DRUM THAT IS SHAKING BACK AND FORTH - WATER COMING OUT FROM UNDER. Upon inspection I found that the basket had separated from the spider and also damaged the outer tube. Job complete ; ordrng 1 4434ER0002D (SPIDER) and 1 3045ER1017L (Basket) and 1 AJQ73413811 (TUB ASSEMBLY,OUTER)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FSS00
Near Cedar Park, TX 78613
Kimo
Job Details: 11/30/2022
Arrived onsite for a refrigerator with water gathering underneath the pantry drawers. Up inspection I found ice and water underneath the pantry drawer. Upon further inspection I found that there was ice buildup in the evap and the thermistor black with corrosion which can cause defrost issue. I also found that the drain tube was filed with ice as well. I removed the ice and made sure the filter head didnt have and leaks it did not. I the checked the door gasket and found that it was torn really badly. And I ordered door gasket and the evap cover. Office to reschedule W10917313. W11167902.; ordrng 1 W10917313 (Door gasket) and 1 W11167902 (COVER-EVAP)
We serviced a
WHIRLPOOL RANGE
Model KGRS505XWH03
Near Pflugerville, TX 78660
Cliff
Job Details: 11/30/2022
Arrived on site to replace previously ordered parts for range. Found wifi antenna was ordered and not ignitor. Reordering correct part and return date set ordrng 1 W10918546 (Ignitor)
We serviced a
KITCHENAID COOKTOP
Model KCED600GBL01
Near Austin, TX 78730
David S
Job Details: 11/30/2022
"Arrived on site to install a new glass cooktop. I installed the new cooktop and found the bezels were coming off, I am ordering a new set of bezels. ordrng 5 W10853046 (Bezels)s"
We serviced a
FRIGIDAIRE MICROWAVE
Model FPMO209KFB
Near Austin, TX 78726
David S
Job Details: 11/30/2022
Arrived on site for builtin microwave door not opening. I inspected the unit and work area. I found the button not capable of being fully depressed. I removed the button and found some of the clips broken and blocking the button. I removed the broken pieces. ordrng 1 5304440827 (Push button)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Austin, TX 78734
Luis
Job Details: 11/30/2022
"3820 gate codeArrived on site found no lights and unit not running,deli ui unresponsive,ran diagnostics fans not powering on,removed ui no damage disconnected harness to deli door,power cycled unit all lights powered on compressor and fans powered on. Checked harness found a broken wire unit will need a new harness.
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Temple, TX 76502
Jonathan M
Job Details: 11/30/2022
"Arrived on site for a washing machine that is not completing cycles. Inspected unit and work area. The customer advised that the unit seems to stall after the wash cycle and will not continue further. They advised that they can put the unit into a rinse and spin but it takes a long time to complete. I ran the unit through diagnostics and found an F8 E1 (low/no water detected during fill) error code. Tested the cold water valve and found extremely low water volume coming into the unit. Tested the hot water valve and found proper water flow. Remove the cold water hose off the back of the valve and tested water flow through the drain pipe and found proper water flow. . The customer agreed to the repair for now but advised that he would be looking at potentially replacing as washer depending on pricing. I ordered the valve and rescheduled ordrng 1 W11168740 (Cold water valve)"
We serviced a
WHIRLPOOL WASHER
Model WFW9500TC01
Near Killeen, TX 76542
Tyler
Job Details: 11/30/2022
Arrived on site for washer not finishing cycles and showing f21 error. Upon arrival confirmed issue and error code. Customer also pointed out that the door wasnt sealing correctly. Upon further inspection I found door hinge broken and cracked as well as drain filter stuck inside drain motor and unable to be removed safely. ; ordrng 1 WP8183202 (Door hinge)
We serviced a
MAYTAG WASHER
Model MHWZ600TW00
Near Georgetown, TX 78628
Kimo
Job Details: 11/30/2022
Arrived onsite for a washer that had loose door boot clamps and would not spin any more. Upon inspection I found that the clamps were reinstalled by the customer and look good the door boot was not damaged. Upon further inspection I found that the drive bet was broken. ordering belt and motor office to reschedule. ordrng 1 WPW10388418 (Belt) and 1 WPW10140581 (Drive motor)
We serviced a
GE REFRIGERATOR
Model PVD28BYNBFS
Near Austin, TX 78723
Joe Z
Job Details: 11/30/2022
"Arrived onsite for unit not making ice. Upon arrival inspected unit and ice bin is empty. Noticed clicking sound coming from icemaker. Found ice maker motor is hot to the touch. Contacted SW for assistance. After series of test recommended replacement of icemaker.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Austin, TX 78746
Scott
Job Details: 11/30/2022
"Arrived on site for no drain dishwasher . In talking to customer unit is draining but not washing properly . Found also upper rack falling down . Ran diagnostics and wash motor is very weak . Ordering upper adjuster kit , rail stop clips , sump and motor . Call to set return ; ordrng 1 W10917114 (Sump and motor) and 2 W10508950 (Upper stop rail)s and 1 W10712395 (Adjuster kit)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Kingsland, TX 78639
Lou
Job Details: 11/30/2022
"Arrived on site to inspect refrigerator maker leaking water into the ice bin. Upon further inspection, I found where water had leaked into the ice bin and created a large clump of ice and the ice bin was broken. I tested the ice maker and found where water is leaking from the backside of the tray and the valve is weeping as water continues to drip several minutes after dispensing water into the tray. I removed and replaced the valve and ice maker and retested and unit is operating as designed. I am ordering an ice bin and office to schedule return service due to the availability of the part. No water leaks observed at the end of service. ; ordrng 1 WPW10558424 (Ice bin)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Austin, TX 78746
Scott
Job Details: 11/30/2022
"Arrived on site for rust on doors and dispenser dripping . Found rust on all 3 doors , checked with office . Ordering doors . Also found small drip at dispenser . Ordering valve , filter head . Call to set return. ; ordrng 1 13107888S (Door) and 1 13107887S (Door rt ss) and 1 12977880S (FZ door)"
We serviced a
WHIRLPOOL WASHER
Model WETLV27HW2
Near Killeen, TX 76549
Tyler
Job Details: 11/30/2022
Arrived on site for washer needing previously diagnosed panel. Upon arrival reconfirmed issue but upon installing the panel I found that the water temperature selection switch had a broken lock not allowing it to properly melt into place on the display panel. Was able to temporarily secure it u til a new switch is ordered for repair completion. Office t reschedule once availability of parts is known.; ordrng 1 W11168256 (Encoder switch(temp switch))
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Cedar Park, TX 78613
Kimo
Job Details: 11/30/2022
Arrived onsite to perform Heating Element - SP W11540964 - Special Project S17304 - PRE-ID Heater Bushing W11537778. After doing this I found that I broke the float switch. I and ordering the switch and rescheduled for 07/12/22.; ordrng 1 W11545764 (Switch)
We serviced a
WHIRLPOOL COOKTOP
Model KCGD506GSS00
Near The Hills, TX 78738
Leonardo
Job Details: 11/30/2022
Arrived on site to test unit for flames to high. Test unit and found all burner flames to high. The unit is propane but orifice are for natural gas. Will need new LP conversion kit. Ordering new kid office to reschedule ; ordrng 1 W11083838 (Lp kit)
We serviced a
JENN-AIR COOKTOP
Model JED8430ADB
Near Georgetown, TX 78628
Maurice R
Job Details: 11/30/2022
"Arrived onsite for previously diagnosed parts. On inspection found the right side of the cooktop was glued down. While removing the class top it cracked, spoke with CS about the situation.; O-emld tckt"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Kingsland, TX 78639
Lou
Job Details: 11/30/2022
"Arrived on site to inspect refrigerator ice maker not making ice. Upon further inspection, I found the ice maker approximately 1/4 full. I tested temps in the FC=9 degrees. While testing temps, I noticed the unit shut off and came back on and the UI showed PO error. I placed the unit in diagnostics and tested in test 04. The operated as designed. I found ice at the bottom of the RC evap cover. I tested the thermistors and found the RC thermistor out of range. I tested the fans and both are functioning properly. I am ordering the fan scroll, thermistor kit, Hv control and UI and office to schedule return service. I recommended that the customer unplug the unit approximately 24-48 hours before I return and place towels around the unit to absorb any water that might leak. No water leaks observed during service.; ordrng 2 W10316760 (Thermistor kit)s and 1 W11620204 (Hv control) and 1 W11616412 (UI)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Seguin, TX 78155
Andrey
Job Details: 11/30/2022
"Arrived on site to test unit for no ice production, tested unit found fill tube is frozen need to replace fill tube heater, and control, ordering additional parts to ensure completion office to reschedule ; ordrng 1 W10846539 (Fan) and 1 W11087201 (Fill tube heater) and 1 W11224256 (Control) and 1 W10898445 (Receiver board) and 1 W10870822 (Emitter board) and 1 W10646867 (Vent thermistor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Seguin, TX 78155
Andrey
Job Details: 11/30/2022
"Arrived on site to test unit for loud noise, tested unit found noise coming from diffuser, diffuser was run without, ordering part office to reschedule ; ordrng 1 W11236851 (Diffuser)"
We serviced a
GE DISHWASHER
Model ZDT985SPN5SS
Near Liberty Hill, TX 78642
Maurice R
Job Details: 11/30/2022
"Arrived onsite for dishwasher not draining. Found water in the bottom strainer, I vacuumed the water out and vacuumed the hose out to see if there was a blockage. I found nothing obstructing the drain hose. Went to install the pump and found a timer in the box. Will reorder the pump.No water leaks detected during service.; O-emld tckt"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS
Near Liberty Hill, TX 78642
Maurice R
Job Details: 11/30/2022
"Arrived on site for fridge not cooling correctly. On inspection found the FC was 0? and the RC was 41?, the RC was set for 33?. The RC evap was in cased in ice. Informed customer that the system need to be defrost before we come out in fix the issue with unit, Ordering parts. ; ordrng 1 W11092686 (SP W11092686) and 1 W11087438 (Harn-wire) and 1 W11457241 (Evap pan) and 1 WPW10769076 (Drawer UI) and 1 W11168403 (Thermistor)"
We serviced a
WHIRLPOOL RANGE
Model WFE520C0AS0
Near Waco, TX 76705
Jonathan M
Job Details: 11/30/2022
Arrived on site for a range that has surface burners that are not working. Inspected unit and work area. Customer advised that one of the screws came loose out of her infinite switch and she did not know how to put it back on. Reattach the screws to the infinite switch and tested the burner. The burner began to work and operate as designed. Tested all other burners and the customer advise the left front and the right front burners were having issues. She advised the left front burner did not turn off and will just stay on a high heat without turning off or regardless of setting. She also advised the right front burner will shut off within 10 seconds and will cycle back on and off but will not get anything hot. I did confirm both of those issues with the cooktop and Im gonna need infinite switches for both parts. Found the left front burner infinite switch was an out of stock and PSP item. Ordering the left front infinite switch and the office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 WPW10434452 (Left front infinite switch)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Austin, TX 78753
Wesley
Job Details: 11/29/2022
Arrived onsite for unit not heating and timer not progressing. and found unit operating with gas valve shut off after having remodeling in the Landry room. Determined that all else is in good working order including the timer function.
We serviced a
KITCHENAID COOKTOP
Model KCGD500GSS00
Near Lakeway, TX 78734
Vincent
Job Details: 11/29/2022
"Arrived on site for cooktop, inspected unit and work area. CX complaint was both small burners not igniting. Tested unit and found the burner caps not properly installed. I swapped them and retested unit is now operating as designed. No leaks observed during service.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Temple, TX 76501
Gerry C
Job Details: 11/29/2022
"Arrived to inspect intermittent water spraying after cycle complete. I found the soak button defective and in leu of replacing, the CX requested I disconnect it. Due to the type of connection and being able to simply unplug the connector from the low voltage supply at the control board, I was able to deactivate and secure the wiring, rendering the soak button inoperative. No leaks observed during service.
We serviced a
GE RANGE
Model JB255GJ2SA
Near Jarrell, TX 76537
Gerry C
Job Details: 11/29/2022
"Arrived to inspect no power. I found the unit would not power up and there was no voltage to any part of it prior to testing. I found that when tested at the terminal block, L1 was 0 VAC and L2 was 124 VAC. L1 to L2 showed the 124 as well. Direct outlet testing showed all correct voltages and I advised the CX the issue was within the wall receptacle and to contact a qualified electrician to correct.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near New Braunfels, TX 78130
Andrey
Job Details: 11/29/2022
"Arrived on site to replace damaged handle, verified that handle was needed, replaced part, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Dripping Springs, TX 78620
Luis
Job Details: 11/29/2022
"Arrived on site for water leaking. Found a frozen drain in fresh food section diagnosed a clogged drain tube,flushed out obstruction in drain tube in compressor compartment,defrosted drain added shim checked water flow in fresh food drain pan good.
We serviced a
JENN-AIR MICROWAVE
Model JMC2430DP01
Near Leander, TX 78641
Maurice R
Job Details: 11/29/2022
"Arrived onsite for MW with a error. On inspection found F2E1 and F6E8 error. Checked the cable between the control board and UI and they tested good, looked at the UI board and saw a few cold soldered joint on the key portion of the ui.