"Arrived on site for ice building on left side of defrost tray. Icemaker making a noise again and icicles building off the chute. Removed icemaker and chute, added fill tube extender and permagum to fill tube. Replaced I maker and chute. Verified operation. Customer still says Icemaker making noise, advise this is normal as Icemaker is new. Call complete ; used 1 WPW10496649 (Tube), and 1 212643 (Permagum) from stock"

Arrived on site to inspect oven restarting itself randomly. Upon further inspection the customer advised that the unit would reset itself and turn off and on or become unresponsive. I checked the connections on the Ui console and all connections appeared good. I replaced the console due to the issue and symptoms observed. I retested the unit and the unit is operating as designed. W11297728

"Arrived on site to inspect refrigerator making noise and not cooling properly . Upon further inspection, I found the temperature in both sections were room temperature and fans were operating. During this time I could hear the compressor attempting to start, however is would fail to start and I could hear the overload trip. I placed the unit into diagnostics and ran test 4 to manually start the compressor. The compressor was drawing 18amps and then 8 amps for 5 seconds until the overload tripped. The compressor is failing to start due to the motor being locked. Im ordering sealed system parts. Compressor W11614224 access valve W11506635. Drier WPW10143759. Water from ice maker leaked into the freezer bin, no water leaks observed outside the unit.; ordrng 1 W11614224 (Compressor) and 1 Accessvalve (W11506635) and 1 WPW10143759. (Drier)"

"Arrived on site for refrigerator not cooling, found no air flow to refrigerator. Fan not turning, removed cover and found ic e build up. Removed ice and motor started working, found gap in liner. Used silicon and sealed liner to cabinet. Call complete. ; used 1 W10841140 (Seal) from stock"

"Arrived on site for washer not working. Diagnostics stored f7e7, f6e3. Replaced stator and rotor. Now I lost dc voltage at main control. Called tech line. Order ACU and wire harness. If it skips from sensing to done they recommended a lower harness first. If issue continues then replace rotor stator and clutch. Sr#7740064377 reset for Friday ; ordrng 1 W11568984 (Harness) and 1 W11621180 (Control board)"

Arrived on site with new parts. Removed console. Replaced board for plastics tab. Verified operation. Call complete.

"Arrived on site to inspect cooktop knobs getting too hot. Upon further inspection. The customer advised that she is unhappy with the layout of the knobs in relation to the burners, stating that they are too close in proximity. I checked the unit and the knobs and burners all functioning as designed and their layout is just the compact design and there is nothing that can be done to change that. The customer wants to reach out to the builder and discuss possibly exchanging her cooktop for a different model. The unit has no functional failures and no gas leaks observed during service. No parts installed."

Arrived on site to inspect dishwasher leaking from the front and the door. Upon further inspection the customer advised that they experienced a leak while using the dishwasher and that the water that came out was very foamy. I placed the unit into diagnostics and observed no error codes. I began component testing and observed no issues with any of the components. I ran the normal cycle for an about 20 min and observed no leaks from the unit. The dishwasher experienced over suds wither from too much detergent or the wrong type of detergent getting in the dishwasher. I advised the customer of my findings and she agreed that the wrong type of detergent might have been accidentally used for that last cycle. No water leaks observed during service. No parts used

"Arrived onsite to install previously diagnosed and ordered part. Upon arrival, the part to be replaced is defective in the box. I am documenting and ordering a new deflector. W11369884. Office to schedule return date ; ordrng 1 W11369884 (Deflector)"

Arrived on site to install previously diagnosed and ordered part. I installed the drain pump and tested the dishwasher. The dishwasher is now operating as designed no leaks observed during service. W10876537

Arrived onsite for microwave sparking. After replacing the magnetron I came back after still noticing sparking noises. I had PR assist me this time. I pulled off the wave guide plates and found the remaining end of the magnetron in the wave guide causing the sparking. I removed the piece of magnetron and found no splatter inside the wave guide. I am going to order the wave guide plates as they are damaged. Unit is now heating as designed and no sparking is present. Office to RS. Ordering 2 W10915651 plates.; ordrng 2 W10915651 (Wave guide plates)s

Arrived onsite for oven door gasket and igniting issue. Upon arrival customer stated the igniting issue was with the front right burner on the cooktop. I cleaned off the orifice where the ignitor is and it helped a bit but needs to be adjusted. I am going to order a orifice holder just in case the screws break as they look very worn. I was replacing the gasket but found it not to fit correctly and when installing noticed a tear in the gasket. Will need to order another gasket. Office to RS. Ordering WPW10535778 GASKET DOOR and WPW10515455 ORIFICE and 2x WP8273062 SCREW.; ordrng 2 WP8273062 (Screw)s and 1 WPW10515455 (Orifice)

Arrived onsite for previously diagnosed parts. I replaced the pump and motor and the control and powered the unit on. After powering the unit on I ran a diagnostic cycle. The unit would chime like it was starting but the same issue is occurring. The motor would just click and the unit will not operate. Office will need to reschedule. Ordering W11629912 MAIN CNTRL in case I got a faulty control and W11662347 Harness. I installed W11416362 PUMP AND MOTOR and W11629912 Main control.; ordrng 1 W11629912 (MAIN CNTRL)

"Arrived on site for temperatures out of range with 10 degree temperatures swings from -10 to 10. Upon arrival, inspected unit and is currently running. Checked temperature using thermocouple and get -6 when set to recommended setting on thermostat. Removed evaporator cover to inspect evaporator. Am not getting a complete frost pattern. Uploaded picture to SD. Contacted service management for assistance. Believe there may be a floating restriction.Ordering sealed system repair. Ordering compressor, nitrogen, r600 kit. Access valve and uv drier. Office to reschedule ; ordrng 1 W11547313 (Compressor) and 1 Nitrogen (Nitrogen) and 1 R600kit (R600 kit) and 1 WPW10143759 (UV drier) and 1 W11506635 (Access valve)"

Arrived onsite to replace fridge door. Upon arrival I inspected the unit and the leasing office said they didn't see any dents. I also confirmed there are no dents on the fridge door. The leasing office said it might be another one and they will make a ticket for it when they find the correct unit. Call complete. No parts installed.

Arrived on site for washer not starting. Ran test and found no errors. Al components pass test. Reset control. Verified operation. Call complete. No parts.

"Arrived on site for no ice. Found icemaker stuck in mid harvest attempted reset failed,diagnosed a defective icemaker. Replaced icemaker ran harvest test passed ran fill test passed. Used w11700250"

"Arrived on site for a defective compressor. Removed defective compressor and 3 way valve,installed a new compressor,3 way valve and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good.w10843121,w11592010,w11575001"

Arrived on site and replaced previously diagnosed ice maker(W11646196) and UI(W11404238). Ice maker completed diagnostics and filled properly. Advised to monitor. No leaks detected.

Arrived on site to test unit for loud tapping/grinding sounds. Found damper/diffuser was seized causing motor to make excessive noise. Replaced damper(W11236851) and noise is no longer present. Job complete.

"Arrived on site and replaced previously diagnosed hinges(WP2166037 and WP2325482), washers(WP487802) and filled gaps between liner and cabinet with silicone(W10841140). With no improvement. Reversed both RC and FC doors and now working as designed. Customer ok with doors opening opposite way. Job complete. SR#7740061835"

"Arrived on site to test unit for LF and RF burners long ignition times. Also CF burner simmer flames too high. Properly converted unit using conversion kit(W11502161), adjusted burner heads as stated in service pointer, and adjusted simmer flames for front center burner to recommended. Unit now working as designed. Job complete."

Arrived on site to test unit for temps being off. Customer stated inspector found temps were not correct. Tested both top and bottom oven to 350? degrees with no issues. Advised customer against use of hanging thermometers as stated in owners manual. Also advised of temp fluctuations and oven temp offsets/calibration. No parts replaced. Unit working as designed at this time. Job complete.

Arrived onsite for dishwasher not draining. Upon arrival I noticed a piece of glass on top of the filter. I also hear glass jumping around inside the drain pump when told to drain. I pulled the drain pump motor off and glass shards came out. I replaced the drain pump as the impeller were damaged and could enf up causing issues. I found the third rack rollers on the tub to be broken off. Will need to order W11579562 third level rack wheel assembly for the left hand side. The unit is now draining as designed and no water leaks are present. Installed W11412291 PUMP-DRAIN. OFFICE TO RS FOR THIRD RACK ASSEMBLY.

"Arrived on site for no ice. Removed bin,ran harvest test failed icemaker ran mid cycle and stopped reading bf diagnosed a defective icemaker,replaced icemaker ran multiple test all passed ran fill test passed. Used w11646196"

"Arrived on site to test unit for unit not operating properly, tested unit found door gasket is ripping, ordering part rescheduled for 10/11; ordrng 1 W10906683 (Door seal) and 1 Doorsealadhesive (Door seal adhesive)"

"Arrived on site to inspect unit for not heating. Upon closer inspection found diode failed corrupting connections on capacitor. Replaced diode and capacitor, tested unit, unit is running as intended. Job complete. USED W11256462 WPW10574736"

"Arrived on-site to inspect a unit with a reported issue of the glass not sitting correctly on the cooktop. Upon testing, I found that the right side corner of the cooktop glass is elevated and not sitting flush like the other three corners. I will order a new glass cooktop W11333462, and the office will need to reschedule the service. ; ordrng 1 W11333462 (Glass cooktop)"

"Arrived on-site to troubleshoot the unit with no power. Tested the unit by checking voltage at the terminal block and found a melted wire on the neutral. I removed the damaged wire, installed a new wire nut on the white neutral wire, and tested the unit. The unit is now functioning properly. Job complete. No parts used."

Arrived on site to test unit for door not closing. Test unit and found broken striker and missing pads. Installed new striker and pads. Test unit and unit test good job complete.

WRS315SDHZ18 Arrived on site for a refrigerator not making ice. Upon arrival temperature readings for FC 16 degrees RC 40 degrees client said icemaker made ice 5 days ago and when it produced ice it was still wet. Further inspection found the motor fan making a whining sound that would come and go. Tested thermistor part failed temperature ordering part wp2315549 and W11650661 returning parts in case needed. ; ordrng 1 WP2315549 (Motor fan) and 1 W11650661 (Heater)

WOC54EC0HS20 Arrived to inspect control panel issue. I found the machine had a continuous power cycling loop. I removed and replaced the UI and the machine resumed all normal functions.

Arrived on site to test unit for flames on all burner are reallyLow. Test unit and found faulty regulator. Replaced regulator test unit and flames are normal job complete. W11087445

"Arrived on-site to test a unit reported for not filling with water. Upon inspection, found the float was stuck in the up position, causing the unit to think it was already full. Secured the float in the correct down position to allow water to fill. Tested the unit in test mode, and it performed as designed. Job complete, no parts used."

"Arrived on site to replace previously diagnosed parts. Replaced valve (W10408179) and bracket (WPW10445062). Tested unit, after filling cup there would only be one drip. After 20 minutes no drips have occurred. Unit is now running as designed. Office to collect remaining fee from CC on file. No leaks detected, job complete."

"MVWB765FW1 Arrived on site for unit making popping noise. Upon arrival, customer stated the noise will occur in the beginning when pressing Start. Confirmed sound was coming from slider but louder than normal. Proceeded to replace W10734521 slider. Re tested and now unit is functioning as designed. No water leaks detected at this time."

WTW8900BC0 Arrived on site for a washer leaking water per client. Upon arrival client said water would run in the bottom middle of washer. Further inspection found tub ring full of debri in the detergent dispenser. I removed ring cleaned reinstalled tested worked as it's designed not water leaks visible from watersupply no parts used.

"WRF993FIFM00 Arrived on site to replace previous ordered parts. Upon arrival, proceeded to replace W11394920 cover evap and W11407678 fan. Tested unit and now unit is functioning as designed. No wage leaks detected at this time."

WRS588FIHZ04 Arrived on site to install part#s w11566894 and w11098702 tested product works as it's designed no water leaks visible from watersupply.

WTW5010LW0 Arrived on site to install stall parts. Installed part#s w11395618 and w11399437 calibrated washer and tested in customer mode product works as it's designed. No water leaks visible from watersupply.

"Arrived onsite for unit leaking from dispenser. On arrival found one drop hanging from dispenser . Customer stated over night , a couple of drops fall. Tested dispenser and valve is opening and closing. Customer stated she does not use dispenser. Advised customer to use dispenser regularly to allow water to circulate and not stay stagnant. Also found customer mentioned condensation on the vertical mullion. Advised customer to turn on humidity control as home temperature was warm. Unit is functioning as designed. Customer will monitor. Job complete."

Arrived onsite for unit not making ice. Tested and found ice maker not responding to any test. Replaced ice maker. Tested and unit is now functioning properly. Job complete

"Arrived on site for unit not cooling in the RC section. Found unit evaporator is frosting over. Customer stated that there have been five visits from different companies and the issue continues to reoccur. Customer will try to obtain information on what has been done thus far. Looking at the unit the work issued under Service pointer W11092686 does not appear to have been completed. Unit currently does have a bowed, drip pan and a broken evaporator cover. Notified customer to have unit thawing before the next visit. Ordering related parts and set to return Monday the 14th.; ordrng 2 67006425 (Evap screws)s and 1 W11456069 (Clamp kit) and 1 Shims (Shims) and 1 WPW10501260 (Evaporator cover) and 1 WPW10248595 (Damper)"

Arrived on site and replaced cabinet thermistor as well as ice container per tine recommendations. Set temperature to recommend 0/37 degrees. Customer will monitor. Job complete

"Arrived on site for unit making noise. On arrival inspected unit and found noise coming from blower housing. Disassembled and inspected. Found housing, slanted downward, causing friction with the blower wheel. Used truck stock padding between the housing and the frame. Tested and unit is no longer making noise. Job complete. Used W11113654"

"Arrived onsite for unit constantly beeping. Found beeping is due to over temp. Disassembled and found minimal frost pattern. Only frost on cap tube section near evap. Unit has sealed system issues. Ordering Sealed system 3 hr repair. R600 copper cap. Customer will have unit pulled and accessible. Ordering compressor, evaporator, access valve, UV drier. Need parts research on evaporator. Office to reschedule ; ordrng 1 W11538055 (Compressor) and 1 W11596025 (Insulation) and 1 W11538057 (Water pan) and 1 Partsresearch (Evaporator) and 1 W11506635 (Access valve) and 1 wpw10143759 (Drier)"

Arrived onsite for unit needing sump and motor replacement. Replaced assembly. Tested and found unit leaking. Found pinhole in Tub. Will need tub replacement. Customer would like eta on parts. No eta at this time. Office to reschedule 2 hr visit ; ordrng 1 W11409866 (Tub) and 1 2hr (2hr)

"Arrived onsite for center burner flame going out. On arrival tested unit. Found when going from medium to low and simmer, the flame goes out and gas continues to release. Disassembled and tried manually adjusting the flame screw adjustment but did not change the outcome. Found the simmer orifice partially clogged. Tried cleaning but not sure if entire orifice was clear. Tried removing orifice but was stuck. Ordering CenterOrifice holder, tube, and valve . Office to reschedule ; ordrng 1 W11209432 (Center orifice holder) and 1 W10566297 (Simmer gas tube)"

Arrived on site for multiple burners not igniting. Upon arrival inspected unit and found burner cabs for dual burners and single burners were switched. Arrange burners and proper burner caps and tested. Unit is now functioning properly. Took picture of all burners working. Job complete. No parts used.

"Arrived on site to inspect wall oven locked. Upon further inspection, I found the oven door locked and the control panel responding. I placed the unit in diagnostics showing error code F2E1-stuck key. I cleared the code and cycled power to the unit to reset the controls and found the door lock continued to remain in the locked position. I cycled power and removed and replaced the control panel and cycled power back on and retested and found the door lock continues to fail. I found the door lock had shorted and shorted the main control. I cycled power and removed and replaced the main control and door lock assembly and cycled power back on and tested. Unit is operating as designed. Job completed. W11659257, W11649136, W11686858"

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found the control panel non-responsive. I cycled power at the breaker and the control continued to fail. I removed and replaced the control and immediately, the condenser fan and evaporator fan came on. I heard the compressor kick on and then a clicking noise and the compressor turned off. I pulled the unit out and cycled power at the outlet and retested the compressor and found it locked up. I am ordering the compressor, access valve, UV dye drier, NITROGEN, R600, CNOTE-2 HOUR JOB and CNOTE-COPPER CAP TUBE. Unit left unplugged for safety and no water leaks observed during service. Office to schedule return service.; ordrng 1 CNOTE (2 HOUR JOB) and 1 NITROGEN (NITROGEN) and 1 CNOTE (COPPER CAP TUBE) and 1 R600 (R600) and 1 W11635510 (Compressor kit) and 1 WPW10143759 (UV dye drier) and 1 W11506635 (Access valve)"

"Arrived on site to inspect refrigerator water dispenser not working and ice maker not getting water. Upon further inspection, I tested the water dispenser and no water dispensed. I found the ice maker turned off and turned it on and tested and it harvested properly but no water filled the tray. I checked the reservoir and it was not frozen and had no water inside of it. I pulled the unit out and turned the valve at the wall and retested and still no water. I disconnected the water hose from the unit and retested the valve at the wall and no water flowed from the valve at the wall. I advised the customer of my findings and recommended they contact their builder to resolve. No water/leaks to the unit, job completed. No parts installed."

"Arrived on site to inspect cooktop burners wont ignite. Upon further inspection, I found the unit is plugged in and the gas is turned on. I tested all burners and found all burners are operating as designed. I tested several times and all burners function on all selections high, medium, low. Unit is operating as designed. No gas leaks detected during service, job completed. No one available to sign for receipt/vacant new build. No parts installed."

"Arrived on site for a range that is not heating properly on two burners. Inspected unit and work area. The customer advised that the unit has issues on the two biggest burners. I visually inspected the burners themselves, and found that the safety switches on them were dented and damaged. I found that the issue was with the safety switches not making proper connection with the pots or pans. I replaced both burner elements and tested the unit. I found the unit working and operating as designed. Call complete. W11396790 (2)."

"Arrived on site for a washing machine that is making abnormal sounds and is not completing cycles. Inspected unit and work area. I ran the unit on a normal wash cycle and found the unit having a hard time shifting between agitation and spin. Once it did start to spin, I found an audible, grinding noise coming from the gear case indicating bad bearings. I went to remove the agitator and found the agitator stuck on the driveshaft. Ordering the gear case, agitator, rotor, and stator just in case and rescheduled the customer to 8/14.; ordrng 1 W11449841 (Gearcase) and 1 W10902814 (Wash plate) and 1 W10915700 (Stator) and 1 W10915701 (Rotor)"

Arrived on site to replace rusted door panel. Confirmed good sized rust spot on bottom center of door. Replaced panel and verified proper fitment and no further damage. Parts used - W11702834.

"I called Whirlpool Techline and spoke to Robert SR# 7740059075. he had me send him several photos of the refrigerant leak and the water reservoir from within the refrigerator. He advised that based on the photos and the information, the issue would have to be an issue with the other loop leaking from within the cabinet and to make no repairs at this time. Advise this unit would be sent to review and that whirlpool would be in contact with our company or the customer depending on the next steps. Call complete. No parts were installed."

"Arrived on site for a dishwasher that is not dispensing detergent. Inspected unit and work area. The customer advised the unit does dispense detergent, but it is not washing dishes or dissolving the detergent. I ran it through diagnostics and found an F4 E3 (wash motor not running) error code. I did confirm that the washer motor would not run. I replaced the wash motor and tested the unit. I found the unit working and operating as designed with no leaks present during operation. Call complete. W11613479."

"WTW5057LW0 Arrived on site for unit making screeching noise. Upon arrival, enter diagnostics and found F0E9 off balance. Cleared code. Proceeded to run diagnostics and found no abnormal noises and passed all tests. Inspected bottom of unit and found piece of broken plastic on the bottom. Removed all debris and proceeded to inspect under motor shield. Found no signs of gearcase oil or any abnormalities. Unit is functioning as designed. No water leaks detected at this time. No parts replaced"

On arrival verified complaint of door not sealing. On inspection door is sealing correctly. Unit was found gapped soon after installation. After time passed door gasket sealed on its own. Job complete no parts installed

"On arrival verified complaint of not draining and over flowing. Visual inspections found unit empty of water and no water marks surrounding the unit. Inspected door gasket and it is good. Inspected the disposal and plug is not there. Ran diag and found no leaks or drips and unit drains correctly. Filled with hot water and reran diag. Same thing no faults found, unit is working correctly job complete. No parts installed."

"JXW8536HS0 Arrived to inspect hood. I found no additional issues and installed the replacement clips, just in case. Operational test good."

Arrived onsite for icemaker not working. Upon arrival maintenance supervisor Billy informed me that they had canceled the appointment. I got the lease date so if any future problems they have we would have the date of the lease. Call complete. No parts installed.

Arrived on site for unit moving while opening doors. Removed kickplate informed customer specific unit does not have pegs to set down and prevent movement. Adjusted front rollers for customer unit working as designed.

"MVW6200KW3 Arrived on site for drain continuously running. Upon arrival, lid was locked. Proceeded to expose control and gain access to pressure hose. Hose is cleared. Proceeded to replace control prescreened and got lid to unlock. Found engineer code to be incorrect. Ordering W11633359 control. No water leaks detected. Customer agreed to reschedule Oct 10th. Customer request for AM appointment ; ordrng 1 W11633359 (Control)"

"On arrival verified complaint of console resetting itself, replaced console black per previous diag. Ran function check and unit is now working. Attempted to setup WiFi with customer but customer couldnt remember passwords. Advised them to contact wpl connectivity team for further WiFi assistantance. Job complete installed w11659261"

"JBSFS48NMX00 Arrived to correct door issue. Raising the right side of the unit, I was able to prevent the door from making contact with the customers cabinetry and preventing it from fully closing. The door panels required adjustment and the crisper light had detached. I was able to reattach the light and no leaks were observed during service."

Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the lower harness and belt and ran the unit through an auto test. I found the unit working and operating as designed. Call complete. W11239857 and W11643701.

"Unit 6301 Arrived on site to inspect unit for not dispensing ice. Upon closer inspection found no relay click when ice door was pressed. Replaced ice door, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11678839"

"Arrived on site to replace control, and both elements to combat nuisance tripping. Replaced control and both elements, tested unit on broil 500, then tested unit on bake 450 for 30 minutes. Unit is running as intended. Job complete. USED W11707168 W11182108 W10856603"

UNIT 237 Arrived on site to inspect unit for not heating. Upon closer inspection found fuse blown. Ordering fuse. Rescheduled for 10/11; schdld next appmnt for 10/11 FRI PM

"Arrived on site for for not operating correctly. Upon arrival, ran diagnostics and there are no saved error codes. Noticed drain pump, will come on automatically and keep on until I press cancel button. Replaced pressure switch W11316246 and test unit. Now found during normal cycle as unit begins to fill drain pump energizes and drains water as soon as it fills. Need to replace control. Replaced control W11322879. Test unit and is now operating as designed. No leaks present at this time. Job complete"

Arrived on site to inspect unit for leaking. Upon arrival customer stated water came from top confirmed water coming from tube up top. Ordering correct part. Rescheduled for 10/11. NO PARTS USED; ordrng 1 W11415785 (Tube water top) and 1 W10191141 (Cover)

"Arrived on site for for unit now make more noise. Upon arrival, test unit and getting a lot of vibration from exhaust tube. Disassembled unit and found blower has many fractured blades causing fan to be out of balance. The bearing replacement was needed last visit and blower wheel was overlooked. Need to replace blower. Ordering blower. Office to reschedule ; ordrng 1 WH16X34317 (Blower wheel)"

"Arrived on site for refrigerator needing w11224256 hv control, w11578030 fc fan motor, and w11291142 switch. On arrival installed parts and tested unit. Found dampener control failing to open in test 3 and replaced it as well with wpw10479155. Tested unit and found it working as designed. Call complete"

Arrived on site for range with damaged panel. On arrival confirmed issue and installed w11026866. Unit works as designed. Call complete

"Arrived on site to test unit for not working. Upon arrival the builder stated he wasnt sure what was wrong with it, his assistant put in that request and he is not available. Inspected unit, found unit is cooling properly. Only problem I found was the ice container was 1 big block of ice. Inspected ice maker and found when ice maker was installed, the fill tube extension was not inserted into the funnel causing water to not enter the tray but leak down into the ice container and create a big block of ice. Removed ice maker and adjusted the fill tube, installed the ice maker and forced a harvest, unit harvested properly and filled water into the tray. Unit is now running as designed, no leaks detected, no parts installed, job complete."

"Arrived on site to replace previously diagnosed parts. Replaced shocks (W11316766) X4, dispenser (W11524105) as precautionary, and cold valve (W11688995) due to sediment build up. Tested unit, all components are properly engaging and unit is now running as designed. Advised customer to monitor the next few loads for any leaks. If no leaks present unit is good to use. No leaks detected, job complete."

"Arrived on site to test unit for losing power. Upon arrival customer stated unit worked good for a few months, then she would get a message on screen informing her that there was a power loss. It would appear when the unit was not in use, customer would walk up to start a cooking cycle and message would be on the screen. This message started to appear more frequently as time went on. No functionality was ever lost, just having to reset the time and date upon every power loss. Eventually the unit would not allow customer to manually input the time and date so that is when the customer downloaded the app and connected unit to wifi so she can update the time and date through the app.Tested unit, all functions are properly operating. Unit is heating and going through cooking cycles. Could not mimic issue. Power loss issue may be WIFI related due to unit not being connected to wifi. Will need to order main ACU and door for return visit. In the meantime advised customer to video the issue if possible and to leave the unit in its failed state before we arrive. Ordering parts, no parts installed, office to reschedule. ; ordrng 1 W11707196 (ACU) and 1 W11654535 (Door) and 1 W11707366 (Nameplate)"

"Arrived on site to test unit for noise. Upon arrival heard the noise coming from the compressor compartment. Gained access to components and found condenser motor is the cause of the noise. Replaced condenser motor (W11127829) and tested unit, noise has been eliminated and unit is now running as designed, no leaks detected, job complete."

Arrived on site to inspect unit for not washing clothes properly. Inspected unit found no error codes. Ran diagnostic cycle. All components activating as designed. Unit running as intended. No leaks present at this time. Job complete. NO PARTS USED

Arrived on site for our dryer that wont turn on. Inspected unit and work area. I did confirm the customers complaint and found the control panel not illuminating but the dryer drum light turn on. I checked voltage off the back and found proper voltage and polarity. I gained access to the control and check voltage going to the user interface. I found proper voltage on both sides of the control going to the user interface. I reconnected the connector for the user interface and found the control start to illuminate and work as designed. I tested the unit several times and found the unit turning on and operating as designed. Call complete. No parts were installed.

WDP540HAMZ4 Arrived on site to install part# w11613479 tested in service mode product works as it's designed no water leaks visible from watersupply.

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I installed the lower air divider at the back of the unit and the side door UI. While installing the UI, the fascia got damaged and will need to be replaced. I am ordering the side door UI and scheduled return service for 10/14/24. Before leaving, I assisted the customer in setting the measured fill on the water dispenser. No water leaks observed during service. ; ordrng 1 W11574767 (Side door UI)"

"Arrived on site for range with front left burner not turning on. On arrival confirmed failure and found infinite switch and harness both burnt up. Replaced switch wpw10434452 and temporarily repaired harness to tested burner, found burner working and ordering harness W11531755. Rescheduled customer for 10/11/24 to complete repair; ordrng 1 W11531755 (Harness)"

"Arrived on-site to test a unit reported for not washing. Upon inspection, found that the unit was filling with water, but the water was not spraying. Tested the wash motor, confirmed it was receiving the correct voltage, but it was not responding. Replaced the sump and motor, retested the unit, and confirmed it is now working as designed. Job complete. W11613479"

"JDRP436HM01 Arrived to inspect machine not level and shaking. The legs were not fully set and the machine would rock. Adjustment of the legs corrected the rock and also the rearward tilt of the unit. Operational test good, no gas leaks detected during service."

"KDFE104KPS0 Arrived on site for down swinging open. Upon arrival, unit is experiencing same issue as previous repair visits. Inspected hinges and found top hook detached from the bottom hook on the left hinge. Proceeded to replace hinges and found incorrect parts in the box. Ordering W11712995 left hinge and W11712996 right hinge. No water leaks detected at this time. Customer agreed to reschedule Oct 11th; ordrng 1 W11712995 (Left hinge) and 1 W11712996 (Right hinge)"

"WFE515S0JS4 Arrived on site for unit tripping breaker. Upon arrival, called techline however they are closed on Saturdays. Need to call techline to document issue on site. Spoke with customer to reschedule. Office to reschedule ; saved tckt"

"WRX735SDHZ10 Arrived on site for unit not making ice. Upon arrival, bucket was full of ice and water is dispensing correctly. Ran ice maker harvest test and passed. Advised customer to monitor unit. Unit is functioning as designed. No water leaks detected at this time. No parts replaced"

"Arrived on site to test unit for no ice production. Upon arrival customer stated anytime the ice maker cycles the water does not enter the tray but gets poured into the ice container. Removed ice maker and found fill tube extension pushed too far into the liner. Pulled the fill tube extension to the correct position and reinstalled the ice maker. Cycled the IM, IM cycled properly and when filling all the water entered the ice tray. Unit is now running as designed, no leaks detected, no parts installed, job complete."

"Arrived on site to inspect vent hood with noisy operation. Upon arrivsl, nobody was home but I was able to contact the person on the ticket and I was given permission to enter the home. Upon further inspection I gained access to to the blower and found that it was positioned too high causing it to touch to top of the assembly and seizing there. I repositioned the blower the now the unit is operating as designed. I contacted the office about warranty status. Job complete no parts used"

"Arrived on site to test unit for not heating. Upon arrival customer stated unit is heating but dry times are long. Upon inspection found vent hose not attached to the dryer. Tested unit, unit is heating properly. Ran a vent test, vent test shows good ventilation. Replaced TOD (WP3387134) as precautionary, unit is now running as designed, no leaks detected, job complete."

"Arrived on site to install previously ordered and diagnosed part per previous tech. I installed the control to fix the surface light. I also addressed the issue of the vibration on the chassis by installing the cover properly and applying some dampening. I tested the unit, and the unit is now operating as designed W11342846"

"Arrived on site to inspect unit for rust. Inspected unit found rust forming around the vent. Removed panel and removed handle. When removing handle a screw sheared off not allowing the handle to be secured onto the door panel. Replaced panel (W11461694) but will need to order mounting studs and screws. Ordering parts, rescheduled for 10/11 AM first call of the day per customer. ; ordrng 2 W10826179 (Screw)s and 2 W11157086 (Mounting stud)s"

"Arrived on site to inspect refrigerator ice maker overfilling and spilling into ice bin. Upon further inspection, I tested the ice maker and found that is was overfilling. I attempted to adjust the fill level on the icemaker however, it failed to adjust the level of water coming in. I replaced the ice maker and retested. The incoming water is now coming in properly with the right amount . The unit is now operating as designed. No water leaks observed at the end of service. W11556926"

"Arrived on site to test unit for leak. Tested unit found no leak points during test cycle. Unit has the updated tub ring. Ran a clean washer cycle to fill with more water, could not mimic leak. Advised customer to monitor and to capture a video. At this time unit is running as designed, no leaks detected, no parts installed, job complete."

"Arrived on site to test unit for leak. Customer stated unit will leak but not a lot, usually gets soaked up by the cabinet. Removed unit from cavity and ran a cycle, noticed leak has formed at the pump and motor assembly. Unit would need a pump and motor assembly to fix the leak. Will order part, no parts installed, office to reschedule. ; ordrng 1 3369015 (Pump and motor assembly)"

"Arrived on site to test unit for not igniting. Tested unit found front right burner not igniting. Has proper gas flow and spark. Adjusted burner head and orfice holder, front right burner is now igniting properly. Unit is running as designed, no leaks detected, no parts installed, job complete."

"Arrived on site to inspect dishwasher not powering on. Upon further inspection, I checked incoming voltage and it was measuring 120VAC. I gained access to the control and measured proper outgoing voltage 12VDC and checked the wiring harness. I concluded that the ui is bad most likely due to moisture infiltrating the console. I replaced the UI and tested the unit. The unit is operating as designed. No water leaks observed during service. W11632709"