Service History 30

We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KBS0
Near Manchaca, TX 78652
Leonardo
Job Details: 12/14/2021
Arrived on site to replace heating element. Replaced element test unit and unit test good no leaks present at this time.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Cedar Park, TX 78613
David S
Job Details: 12/14/2021
"Arrived on site for fridge not cooling. I inspected the unit and work area. I found the fridge and freezer close to room temperature. I gained access to the compressor and tested operating pressures while cooling the fridge I show low side 0 and high side 95. I put the unit into home position and found equalized pressures at 20 psi. I evacuated the system and isolated both the freezer and fridge sections. I put 125 psi into the system and used bubble solution and sprayed the evaporators and the exposed lines by the compressor. I found no bubbling. I called techline And spoke to Steve I advised him of my findings, sr# 7732485353, he advised if we arent finding anything at the evaporator, condenser.
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW1
Near Kyle, TX 78640
Andrey
Job Details: 12/14/2021
"Arrived on site to test unit for no power, tested unit found unit getting 120 volts at outlet and 120 volts at control, noticed a burn mark on control, took resistance readings on pump and got 1.6 olms should be at 16-26, control board provided a burn mark on it, advised by office to mark it as defective and order a new one, from previous jobs were unit exhibited same issues, tech line was contacted and tech was recommended to change drain pump, latch and control, drain pump and latch must be changed before control and UI, office to reschedule ; ordrng 1 W11543994 (Control) and 1 W11399437 (Drain pump) and 1 W11032875 (Lid lock)"
We serviced a
WHIRLPOOL WASHER
Model WTW4655JW1
Near Austin, TX 78705
Scott
Job Details: 12/14/2021
Arrived on site for washer leaking . Found leaking from outer tub near . Ordering tub . Call to set return ; ordrng 1 W10371566 (Outer tub)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ0
Near New Braunfels, TX 78132
Andrew
Job Details: 12/14/2021
"Arrived on site to test unit for not washing properly. Found wash motor not receiving voltage. Got no voltage to wash motor at control or at motor. Checked resistance from control connection through harness and motor and resistance was within range. Replaced control, unit now working as designed. Found all functions tested good once control was replaced. Advised customer of purging cold water from sink prior to using unit for optimal performance as error code f7e1(no heat) was present.
We serviced a
GE WASHER
Model GTW460ASJ7WW
Near Austin, TX 78726
David Z
Job Details: 12/14/2021
"Arrived on site to follow up on washer leaking after usage. Ran unit and found on hot fill the hot solenoid is leaking out the control panel due to a defective valve. Reordering valve to resolve. Office to schedule ; ordrng 2 WH13X26535 (Valve)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF305ESS06
Near Austin, TX 78704
Jacob
Job Details: 12/14/2021
Arrived onsite for the unit having damage on the right side of the door. Looked at the purchase date on file and saw it was past the 30days cosmetic. Builder could not provide a current purchase date to get the unit covered for the 30 day cosmetic. No other issues at this time. Job complete
We serviced a
WHIRLPOOL OVEN
Model AGR5630BDS1
Near Austin, TX 78724
Matthew
Job Details: 12/14/2021
Arrived onsite for outer door panel and outer glass falling forward. Inspected unit and found trim is warped and needs to be replaced. Upon further inspection found front left and front right burner are not functioning correctly. Need to replace both orifices. Job complete
We serviced a
WHIRLPOOL RANGE
Model WEG730H0DS0
Near Austin, TX 78725
Jacob
Job Details: 12/14/2021
Arrived onsite for unit not lighting properly in the bake mode. Tested the unit with the bottom pan off and saw that the igniter would spark to get the fire lit but kept sparking as if the fire had not started and would shut off the flame. Replaced the igniter. Tested the unit. Unit tested good. No leaks at this time. Job complete
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Austin, TX 78702
Jacob
Job Details: 12/14/2021
Arrived onsite for unit making noise. Tested the unit. Unit tested good but there was a loud shrieking noise when trying to spin. Checked the belt and noticed that the belt was too easy take off and put back on. Ordered a new belt. Also may need to tell the tenants to not over stuff the unit with clothes or anything to heavy incase it caused the issue of the belt to stretch out and slip to make noise. Ordered part. Office to reschedule ; ordrng 1 W11239857 (Belt)
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS02
Near Austin, TX 78744
Leonardo
Job Details: 12/14/2021
Arrived on site to test unit for no power. Found opened fuse replaced fuse heated oven to 350 and unit test good. Cooling fan coming on but advised customer if fuse opened again we will need to replace blower job complete.
We serviced a
GE DISHWASHER
Model GDT655SMJ0ES
Near Georgetown, TX 78633
Jonathan S
Job Details: 12/14/2021
Arrived on site for dishwasher not cleaning week. Customer stated that nit was previous service and wanted unit inspected and tested. Inspected unit and work area. Found all wiring correct. Performed diagnostics mode and tested operation. Found all components operating as designed. Spoke with customer on user care guide and soap usage with home water softener system.
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Austin, TX 78737
Andrey
Job Details: 12/14/2021
"Arrived on site to test unit for no drain, tested unit found pump not engaging, removed pump found metal blades on the pump has split jamming pump and burning it out, replaced pump, tested unit, unit now running as designed, no leaks detected job complete"
We serviced a
GE REFRIGERATOR
Model PYE22KSKOSS
Near Dripping Springs, TX 78620
Andrey
Job Details: 12/14/2021
"Arrived on site to test unit for no ice production, tested unit found ice in ice box but ice and water will not dispense , customer stated that it would make ice intermittently, also found extreme frost buildup on right of FC, causing track and door switch to ice up, preventing it from engaging when FC door is closed, also creating a air leak, creating more frost buildup, removed ice buildup, switch is now being activated ever-time door closes, water is now dispensing and ice, advised customer to always close door from middle to ensure that there is no air leaks, door was slightly sagging forward (image provided) but it was sealing good, if issue persists recommend replacing door switch and both tracks, no leaks detected job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Pflugerville, TX 78660
Wesley
Job Details: 12/14/2021
Arrived onsite and verified unit not heating due to magnetron failure. Ordering mag cap and diode to repair. All else checks good. ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Cedar Park, TX 78613
Justin
Job Details: 12/14/2021
"Arrived on site for a refrigerator that runs to much. Upon arrival the customer stated that the main issue was the freezer compartment will intermittently get ice build up around the door. The customer also stated that they found the compressor still running at night. I informed the customer that the unit will still cycle during the night, and this is normal design. I checked temps and found the FC at 3?F and the RC at 36?F. Upon further inspection I found the grey plating around the chassis at the FC door not completely flush. I also found that the ice build up on the top of the FC very minimal. The customer did state that it gets worse on colder settings. I verified that the gasket was sealing correctly, I found the fan working as designed, and no excessive ice build up on the evap. I called techline and spoke to Joel and received SR# 7732488272. Joel informed me that this is all normal design. That the unit will tend to get some ice build up when hot air gets in from opening. Call complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HB4
Near Buda, TX 78610
Tyler L
Job Details: 12/14/2021
Arrived on site for complaints of microwave vent running continuously. Found all functions working properly. Customer stated that it kicks on when she is using all 4 burners and it gets too hot. Advised customer that this is normal operating for the unit. Advised customer to not try and turn it off or unplug unit while vent is on. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Kyle, TX 78640
Tyler L
Job Details: 12/14/2021
Arrived on site for install of lid screws. Installed 4 lid screws to secure lid. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near Austin, TX 78750
David Z
Job Details: 12/14/2021
Arrived on site to diagnose refrigerator not making ice and making a grinding noise. On arrival could hear unit at the front door. Opened FC and found evap fan blades hitting ice due to frozen over evap. Evap is in a chunk of ice. Ordering parts to address defrost issue. Customer advised to defrost for 48 hours prior to arrival. Office to schedule when we have parts. ; ordrng 1 WPW10675033 (Control) and 1 W11249952 (Evap harness) and 1 12986101 (Fan blade) and 1 W10316760 (Thermistor) and 1 WP12729128 (Defrost Heater) and 1 W11106553 (UI)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSF505ESS00
Near Bertram, TX 78605
Cliff
Job Details: 12/14/2021
Arrived on site to diagnose a refrigerator that is not cooling properly. Found ui not cycling defrost in rc. Replaced ui and advised customer on manually defrosting unit. No further repairs needed and no leaks were found at time of service.
We serviced a
KITCHENAID ICE MACHINE
Model KUIC15NHZS0
Near Burnet, TX 78611
Cliff
Job Details: 12/14/2021
Arrived on site to replace water level sensor for ice machine. Replaced sensor and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507ESS01
Near Cedar Park, TX 78613
David S
Job Details: 12/14/2021
"Arrived on site for ice build up on the back wall of the fresh food section. The customer stated the unit has been defrosted but provided pictures. I put the unit into a forced defrost and gained access to the control. I tested voltage from the control to the defrost element. I found it sending 120vac. I tested the defrost circuit and found it had good continuity. I tested the rc thermistor and rc evaporator thermistor both are reading in range. I tested the fc thermistor and showed it reading 8.3 kohms about 35 degrees when the fc is at 11 degrees. I inspected step 7 and found it in advanced defrost, I changed it to basic defrost. The fc thermistor is reading incorrectly and needs to be replaced.; ordrng 1 W11032800 (Fc harness)"
We serviced a
MAYTAG RANGE
Model MGR7662WS3
Near Austin, TX 78704
Leonardo
Job Details: 12/14/2021
"Arrived on site yo test unit for oven not igniting. Found broiler working correctly but bake not working. Found shorted igniter, replaced igniter Test unit and found weak ignition from dsi board. Replaced dsi board test unit and unit test good job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Pflugerville, TX 78660
Wesley
Job Details: 12/14/2021
Arrived onsite and tightened handle per customer request also inspected for stink coming from ice in. Advised customer that smell in ice comes from air born smell from freezer food items such as garlic and other pungent aromas. To mitigate smell use absorbent air freshener pack in freezer and change ice every few weeks. All else checks good.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Georgetown, TX 78626
Lou
Job Details: 12/14/2021
"Arrived on site to inspect microwave venthood light not working. Upon further inspection, I tested the venthood light and it failed to come on. I found the bulb was burnt out. Using my tester bulb, I retested and it continued to fail. Removed the control panel and found the light relay on the control is bad. Customer provided a copy of their closing documents (photo). I removed and replaced the main control and retested and unit is operating as designed. I placed the new bulb in the socket and retested and unit continues to operate as designed. Job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Austin, TX 78704
Leonardo
Job Details: 12/14/2021
Arrived on site to test unit for no heat. Test unit and found broken element. Will need to replace element
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Leander, TX 78641
Justin
Job Details: 12/14/2021
"Arrived on site to install previously diagnosed parts. Upon trying to install the pin into the roller, I found that the metal to the railing on the unit was curled
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Leander, TX 78641
Justin
Job Details: 12/14/2021
"Arrived on site for a refrigerator making a loud clicking noise and the unit not functioning. Upon arrival the customer stated that the unit will start clicking loudly on the bottom left hand side. At the same time the lights, cooling, fans, and almost everything stops working. With the exception of the UI still lit up. The customer also had the unit off a while before service. I plugged the unit in and the unit started up. I put the unit into diagnostics mode and tested all loads. I found all working as designed. I gained access to the back of the unit and checked voltage at the wall. I found it good. I then gained access to the control and ohmd out the DC components. I found them good. I could not replicate the failure. I gained access to the compressor and found that the suction tube by the three way valve had burned out. There was also rust around the top by the chassis where the low side went in. This indicates the low side is over heating and causing a SS issue.
We serviced a
AMANA RANGE
Model AER6303MFS2
Near Seguin, TX 78155
Noah D
Job Details: 12/14/2021
"Arrived on site to inspect unit for sparking and causing issues, upon inspection found no burnt wires and no immediate burn marks, Tested burners and found the front left burner crackles at switch. Sr # 7732397874 Ordering parts. Office to reschedule ; ordrng 2 WP8273994 (ELMNT-SURF)s and 2 WP3148953 (INF SWITCH)s and 1 8273993 (Element)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Bertram, TX 78605
Cliff
Job Details: 12/14/2021
Arrived on site to diagnose a washer that is not cycling properly. Found slider magnetic strip has separated from slider assembly. Replaced slider and all is working properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Leander, TX 78641
Tommy
Job Details: 12/14/2021
Arrived onsite for previously diagnosed parts. Upon arrival replaced unit door and tested. Unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Austin, TX 78758
Scott
Job Details: 12/13/2021
"Arrived on site for dishwasher drying . Ran diagnostics, no error , heat is getting hot at end of test . Recommended using rinse aid to improving drying performance. No water leaks detected at time of service.
We serviced a
MAYTAG WASHER
Model MVWB765FW1
Near Pflugerville, TX 78660
Wesley
Job Details: 12/13/2021
Arrived onsite and found lower harness damaged and broken at the drain pump connection. Ordering the harness to repair. Office to reschedule. ; ordrng 1 W10777953 (Lower harness)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS03
Near Leander, TX 78641
David S
Job Details: 12/13/2021
Arrived on site for right side door gasket being torn and the water dispenser being slow. I inspected the unit and work area. I found the water dispenser slow. I removed the filter and retested the dispenser. I found it flowing as designed. I found out the customer is on a water softener. I advised the customer does not need to use a filter since they are on a water softener. I found the right side door gasket torn. I replaced the gasket. The unit is sealing properly. Job complete.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Austin, TX 78739
Kevin
Job Details: 12/13/2021
"Arrived on site and inspected washer and found saved error code for failed lid lock. After replacement started a cycle on normal and it is progressing normally and the lid is working properly, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ03
Near Georgetown, TX 78633
Lou
Job Details: 12/13/2021
"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested the temps,in the FC=0 degrees. Tested the ice maker by using my jumper wire from points T-H and it failed. I removed and replaced the ice maker and retested and it is operating as designed. I cycled power to the unit to reset the controls. No water leaks observed during service, job completed."
We serviced a
MAYTAG WASHER
Model MHW5630HC2
Near Leander, TX 78641
Justin
Job Details: 12/13/2021
"Arrived on site for a washing machine tripping the breaker. Upon arrival the customer stated that the breaker tends to pop only on longer cycles, and will occur in the middle of the cycle. Also, that the issue has began to occur more often and more often. They found it tends to not occur on quick wash or very short cycles. I put the unit into diagnostics mode and found no stored error codes. I then ran a test cycle and it ran through as designed. I then manually activated each load and found it running as designed. I could not get the issue to replicate itself. In order to fully service the unit we will need to reschedule with a second technician. The units are stacked, and I cannot access inside of the unit to verify if anything is grounding out or leaking. The office will need to reschedule with a second technician. I informed the customer on getting the breaker checked in the mean time, for it is a possible the issue is cause by a weak GFCI.; O-emld tckt"
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Austin, TX 78737
Brandon
Job Details: 12/13/2021
"Arrived on site for customer complaint of noise issue, found coins in drain pump filter, I removed coins, unit tested good."
We serviced a
MAYTAG RANGE
Model MER8700DS1
Near Manchaca, TX 78652
Kevin
Job Details: 12/13/2021
"Arrived on site and inspected range and found when inspecting element closer there is a burn out on the bottom side on the corner. Element is still working but a higher resistance is keeping it from heating properly.
We serviced a
KITCHENAID DISHWASHER
Model KDTM384ESS0
Near Georgetown, TX 78628
Tommy
Job Details: 12/13/2021
Arrived onsite for dishwasher not responding to touch. Upon arrival found unit UI struggling to read touch. Ordering panel office to reschedule upon arrival of parts.; ordrng 1 W10903578 (Panel control)
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS00
Near Pflugerville, TX 78660
Wesley
Job Details: 12/13/2021
Arrived onsite and found unit operating with poor ignition due to cap alignment and soot. Cleaned and restored good ignition. Advised customer on use and care of the cooktop. All checks good.
We serviced a
GE DRYER
Model GTDP490ED5WS
Near Georgetown, TX 78626
Lou
Job Details: 12/13/2021
"Arrived on site to inspect dryer knob broken and timer hard to turn. Upon further inspection, I corrected the model/serial in the ticket and found the unit timer knob broken and when I attempted to turn the timer dial, it was difficult to turn.I am ordering the timer and knob and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service No lint observed during service.; ordrng 1 WE4M527 (Timer) and 1 WE01X20380 (Knob) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"
We serviced a
MAYTAG DRYER
Model MED3100DW0
Near Liberty Hill, TX 78642
Tommy
Job Details: 12/13/2021
"Arrived onsite for dishwasher dryer not operating. Upon arrival found unit rollers, belt pulley all damaged, found unit element damaged, found unit blower and motor with burns and chars on them, found unit thermistor reading open, found both seals starting to weaken and break. Ordering wheel, motor, rollers, pulley, belt, element, thermistor, and both front and rear seal.; ordrng 1 WP8577274 (Thermistor) and 1 W11193479 (Front seal) and 1 280114 (Rear seal) and 1 WP8544772 (Element)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Pflugerville, TX 78660
Wesley
Job Details: 12/13/2021
Arrived onsite and found unit operating with a leak from oversudsing. Repaired sudsing issue and advised customer on use and care principles to prevent future oversudsing problems. Advised customer on findings and status. All checks good!
We serviced a
WHIRLPOOL MICROWAVE
Model WMH76719CS1
Near Austin, TX 78748
Leonardo
Job Details: 12/13/2021
Arrived on site to test unit for turntable not turning. Found bad turn table motor. Replaced motor. Test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF320PADW2
Near Austin, TX 78731
Scott
Job Details: 12/13/2021
"Arrived on site ,replaced heater .Ran diagnostics, all checked normal. No water leaks detected at time of service. Job complete
We serviced a
IKEA DISHWASHER
Model IUD8555DX1
Near Austin, TX 78702
Leonardo
Job Details: 12/13/2021
Arrived on site to test unit for unit not working. Found unit getting water but wash motor not coming on. Will need new sump and motor
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW3
Near Manchaca, TX 78652
Kevin
Job Details: 12/13/2021
"Arrived on site and inspected washer and found no water from coal valve,after replacement ran functions in manual diagnostic cycle and it was everything checks good, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF510PAYSA
Near Liberty Hill, TX 78642
Tommy
Job Details: 12/13/2021
Arrived onsite for dishwasher not heating. Upon arrival found unit element was cracked. Replaced and tested unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL DRYER
Model WGD4850HW1
Near Austin, TX 78702
Jacob
Job Details: 12/13/2021
arrived onsite for unit not heating once again. Checked voltage and all fuses and all checked good. Called tech line. Said there are no known issues at this time with the unit. Said to replace the igniter once again. Spoke with Leon got sr#773247460. Replaced the igniter. Tested the unit. Unit tested good. No issues at this time. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Austin, TX 78728
Justin
Job Details: 12/13/2021
"Arrived on site for a microwave that sparked. Upon arrival the customer stated that the unit actually caught fire inside. Upon further inspection I found the inside completely burnt. The glass plate had also broken in half, and the turn table motor was burned. I informed the customer that the char is coming from the wave guide
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF993FIFM00
Near Leander, TX 78641
Kimo
Job Details: 12/13/2021
"Arrived onsite for refrigerator not cooling properly. I performed temp test in both compartments 13 in freezer 51 in fc. I gained access to the compressor and found condensation/frost on compressor which points to the unit having a sealed system issue. Ordering sealed system 1x W10903340 compressor,ui drier, 1x W11035643 fc evap, 1x W10865322 rc evap.office to reschedule.; ordrng 1 W10903340 (Compressor) and 1 W11035643 (Evap) and 1 W10865322 (Evap) and 1 Uvdrier (Uv drier)"
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Round Rock, TX 78665
Jimmy J.
Job Details: 12/13/2021
Arrived on site for Not Spinning or Wet Clothes at the End of the Cycle - Top Load Washer. Customer stated they started a wash and it was stuck on fill mode and sensing for four hours. They had to unplug it to get it to reset. Placed in diagnostics and no error codes came on. Washer was level. Ran spin modes fill and agitation. Spinning and agitating as designed. Removed two Pennies from wash plate. Recommended customer load in loose heaps and listen for unbalanced loads and pause cycle then try to redistribute load in order to spin out to complete cycle. Asked customer to get a video of problem to send to office if the same thing happens again. Job completed.
We serviced a
WHIRLPOOL WASHER
Model GHW9150PWI
Near Wimberley, TX 78676
Tyler L
Job Details: 12/13/2021
"Arrived on site for complaints of control board error code. Found proper voltage from the wall to the board. Installed new control board and tested unit. Unit tested good. No water leaks detected, job complete."
We serviced a
WHIRLPOOL VENTHOOD
Model KVUC606KSS
Near Leander, TX 78641
Justin
Job Details: 12/13/2021
Arrived on site to install previously diagnosed parts. The part will be researched and ordered. Office to reschedule. ; ordrng 1 Research (Main Control)
We serviced a
KITCHENAID ICE MACHINE
Model KUIS18PNZB2
Near San Marcos, TX 78666
Tyler L
Job Details: 12/13/2021
Arrived on site for complaints of no water getting to the plate. Ran diagnostics and found the plate getting no water. Spoke to CS to help diagnose. Tested the recirculating pump and found it bad. Installed new pump and tested unit. Unit tested good. Advised customer to give 24 hours for a usable amount of ice. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near Bastrop, TX 78602
Matthew
Job Details: 12/13/2021
Arrived onsite for cracked cooktop. Inspected unit and found a thermal fracture. Need to replace the cooktop glass. Replaced the cooktop and tested unit. Unit functions correctly. Job complete
We serviced a
MAYTAG WASHER
Model MHW5630HW2
Near Round Rock, TX 78681
Jimmy J.
Job Details: 12/13/2021
Arrived on site for Front Load Washer unsure not spinning. Customer stated they tried washing a single bath mat and washer would not begin to spin. Afterwards ran a small load and washer ran correctly. Ran diagnostics and no error codes came on. Completed auto diagnostics without issue. Drained as designed. Suggested to customer they allow the washer more time to sense the load if washing a single item and also ensure the door is completely closed. Job completed.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS
Near Driftwood, TX 78619
Tyler L
Job Details: 12/13/2021
Arrived on site for complaints of wash motor error code. Found a 7-2 error code. Put unit into factory diagnostics and found the unit not getting water. Checked for loose connections and found none. Made sure water was urned on. Will need new valve. Office to reschedule.; ordrng 1 W11434044 (Valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Hutto, TX 78634
Jimmy J.
Job Details: 12/13/2021
"Arrived on site for STOPPED MAKING ICE - STILL DISPENSING WATER. NO ISSUES WITH COOLING/FREEZING. Found water inlet tube frozen over. Ice mold had cubes ready to be dumped. Placed in diagnostics and ran harvest to dump cubes. Used steamer to remove ice and frost in water inlet tube. Ran water fill test and mold filled as designed. Customers temps were set to recommended, but found freezer shelves packed with food. Took picture of freezer shelves for quick pics to reference. Two of the top shelves had bags blocking the rear of the shelves. Adjusted items on these shelves to allow a gap in the back of the shelf to allow proper air circulation. Placed freezer temp at two lights instead of three (3 being recommended) to prevent water inlet tube from freezing over again. Ice maker harvesting and working as designed. Job completed."
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Georgetown, TX 78626
Lou
Job Details: 12/13/2021
"Arrived on site to inspect washer lid locked. Upon further inspection, I found the unit getting voltage, but the unit is not responding. I attempted to place the unit in diagnostics and it failed. I removed the control panel and found a burn mark on the underside of the panel and a relay burnt on the main control. I tilted the unit back and found gearcase oil on the rotor and all four panels. I advised the customer of my findings. I disconnected the drain pump and plugged the unit and the unit continued to fail to power up. I am ordering the gearcase, slider, clutch, stator, main control and control panel fascia and will return with all prescreened parts. Office to schedule return service due to the availability of parts. No water leaks observed during service and unit left unplugged for safety.; ordrng 1 W11419171 (Main control) and 1 W11478526 (Control panel fascia) and 1 W11423759 (Gearcase) and 1 W10754448 (Clutch) and 1 W10734521 (Slider) and 1 W11195971 (Stator)"
We serviced a
WHIRLPOOL COOKTOP
Model KCGS556ESS02
Near Jarrell, TX 76537
Lou
Job Details: 12/13/2021
"Arrived on site to inspect cooktop with gel on the cooktop and wont come off. Upon further inspection, I found what appears to be a glue substance on the cooktop and when I attempted to clean it with stainless steel cleaner and a microfiber rug, the rag just stuck to the cooktop. I used my finger to rub the substance off and then tried the stainless steel cleaner again and got the same results. I requested the purchase date from the customer and they contacted the builder who advised that the installer would have that information and should provide to our company for proof of warranty. Builder was to contact the supplier and have them contact our office to get warranty squared away. I tested the burners and all are operating as designed. No gas leaks detected during service. I am ordering the cooktop; ordrng 1 W10722085 (Cooktop)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near San Marcos, TX 78666
Tyler L
Job Details: 12/13/2021
"Arrived on site for complaints of water leaking. Customer stated it has not happened for a few weeks. Found no over a,out of condensation in FC, and for ice or frost in FC. Spoke to CS. Drain pan holes not blocked with any ice. Extension clear. Water pressure seems normal. Told customer to monitor. They are not sitting right. Parts needed will be the crisper cover, pantry support, 2 drawers, and pantry plate.
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS1
Near Marble Falls, TX 78654
Cliff
Job Details: 12/13/2021
Arrived on site to diagnose a dishwasher that is leaking. Found circ pump leaking from diverter. Replaced pump and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS03
Near Austin, TX 78732
David Z
Job Details: 12/13/2021
"Arrived on site to diagnose refrigerator that customer says is not maintaining even / fully cool temperatures in the RC. On arrival and inspection of RC, found unit extremely full and air tower vents were obstructed, as well as airflow channels on the back of the shelves. FC temp was good with no issues found. Was unable to capture real-time temp in RC. Checked high low and average temps in RC and found average was high by several degrees above set point, likely due to obstructions. Advised customer that the unit being loaded and ventilation being blocked is causing issues. Called tech line and consulted them on if a thermistor replacement would be recommended, as evap cover has been done previously. They do not approve of replacing any parts until airflow issues are resolved and we can verify, SR7732478294. Customer informed me on arrival that the issue seems to happen more consistently after grocery shopping trips, as well as multiple techs from previous companies not finding any faults with the units until one replaced the evap cover no fan, which they say improved results. Checked fan and found fan is blowing hard, but I could only feel airflow in 1 section until I cleared out the air tower. Customer pointed out the door gaskets were tearing on both doors. Ordering gaskets to resolve. Returning tech to check temps and verify airflow issues have been corrected, and if so continue diagnosis. Office to schedule when we have gaskets. ; ordrng 2 W10917313 (Door Gasket)s and 1 W10779301 (Thermistor Pantry)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Austin, TX 78751
Jacob
Job Details: 12/13/2021
Arrived onsite to replace the heating element for possible leaking. Replaced element. No issues at this time. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Lakeway, TX 78734
Brandon
Job Details: 12/13/2021
"Arrived on site for customer complaint of unit making lots of noise throughout the cycle, found cam was faulty, I replaced cam, found unit would shake out of balance with no clothes, found unit will need another gearcase, basket, motor, belt, suspension, actuator, cam, and control. called techline to document since we are replacing the gearcase again. SR# 7732468277 ; ordrng 1 W11524826 (Control) and 1 W11459626 (Basket) and 1 W11171694 (Suspension) and 1 W10677723 (Motor) and 1 W10808317 (Belt) and 1 W10721967 (Cam) and 1 W11398781 (Actuator) and 1 Cnote (Office to reschedule)"
We serviced a
GE REFRIGERATOR
Model GFE28HMHBES
Near Leander, TX 78641
Justin
Job Details: 12/13/2021
Arrived on site to install previously diagnosed parts. I installed the new cover and damper. After removing the evap cover I verified the heater and evap motor were as designed. I then waited for the unit to begin cooling. The unit is now working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Austin, TX 78739
Luis
Job Details: 12/13/2021
Arrived on site for door and drawer issues. Found some resistance with deli drawers and left side door closing. Removed drawers adjusted wheels added grease to wheels reinstalled drawers tested working as designed. Adjusted mullion added grease to latch and mullion tested door operation unit working as designed. Informed customer due to mullion door needs to be physically closed or pushed closed.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFSS2315TS5
Near Bastrop, TX 78602
Matthew
Job Details: 12/13/2021
"Arrived on site for no water dispensing, not making ice, freezer and fresh foods not cooling. Upon arrival checked dispensing,ran test and found water valve is functioning correctly,but dispensing is failing due to faulty housing and water filter. Will need to replace housing and filter to correct issue. Found temperature issues are being caused by intermittent control error ( A01078804 )Unit is cooling. Tested fans,compressor,dampener, and defrost system. All operating correctly at this time.
We serviced a
WHIRLPOOL DRYER
Model WED5600XW0
Near Austin, TX 78726
David Z
Job Details: 12/13/2021
"Arrived on site to diagnose dryer that is not heating. Ran unit and found no hot air present. Checked safety devices and found all good, found element open. Replaced element and verified unit heating.
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Pflugerville, TX 78660
Wesley
Job Details: 12/13/2021
Arrived onsite and tested unit noise issues. Found unit is operating within specs. Advised customer on findings and n differences between the new washer and their old washer. All checks good.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404EWH3
Near Driftwood, TX 78619
Tyler L
Job Details: 12/13/2021
"Arrived on site for install of previously diagnosed parts. Installed new UI, element, dispenser, and adjusters. Adjuster clip bloke during install. Will order new one, office to reschedule.; ordrng 2 WPW10546503 (Adjuster)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QTS00
Near Georgetown, TX 78633
Jonathan S
Job Details: 12/13/2021
"Arrived on site for refrigerator not dispensing ice or water. Ins unit and work area. Found door hinge popping when opening and closing. Verified failure and found auger motor activating but not turning shaft. Gained access to dispenser motor and found shaft stripped and ice buildup under ice container. Found damper door not closing. Gained access to damper door and found left screw missing and on ice door housing. Found plastic pice for screw broken. Was able to add a longer screw to correct housing. Was able to repair door hinge. Will need to replace filter housing and shaft.Removed failed shaft and installed new. Tested dispenser operation and found dispensing. Will need to replace filter housing. ordrng 1 WPW10121140 (Filter housing) and 1 Waterfilter (Water filter)"
We serviced a
JENN-AIR MICROWAVE
Model JMC9158AAS
Near Dripping Springs, TX 78620
Andrey
Job Details: 12/13/2021
"Arrived on site to replace previously diagnosed mag cap diode and fuse, replaced all four parts tested unit by heating water to 1 min, unit is running as designed, requesting double labor, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM1
Near Austin, TX 78734
Brandon
Job Details: 12/13/2021
"Arrived on site for customer complaint of unit leaking, found leak coming from sump assembly, found leak coming from sump as well as inlet valve connector
We serviced a
KENMORE WASHER
Model 417.4112241
Near Dripping Springs, TX 78620
Andrey
Job Details: 12/13/2021
"Arrived on site to test unit for broken door, tested unit found cracked outer door at hinge support,
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS970CIDM00
Near Georgetown, TX 78633
Jonathan S
Job Details: 12/13/2021
"Arrived on site for refrigerator leaking water from RC. Inspected unit and work area. Found wire harness cover torn. Repaired harness cover. Found RC evaporator drain not draining. Gained access to drain pan and attempted to steam drain line. Pulled unit out and access the drain line. Found drain clogged. Cleared drain and tested drain by pouring water over evaporator and found draining. Installed new to fan scroll and assembled unit. Performed diagnostics mode and placed unit in basic defrost mode. All tested good, no water leaks detected during service."
We serviced a
WHIRLPOOL WASHER
Model MHW5100DW0
Near Georgetown, TX 78633
Jonathan S
Job Details: 12/13/2021
"Arrived on site to install previous diagnosed parts. Gained access to to drain pump. Removed failed pump assembly, installed new. Removed failed control and installed new. Performed diagnostics mode and tested operation. Monitored operation and checked drain pump for possible leaks. Assembled unit and added zip tie to drain line. All tested good, no water leaks detected.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS00
Near Marble Falls, TX 78654
Cliff
Job Details: 12/13/2021
Arrived on site to replace previously ordered parts for ice machine. Replaced external drain pump and tested unit. Found all is functioning properly at this time. No leaks were found at time of service
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HW2
Near Bastrop, TX 78602
Matthew
Job Details: 12/13/2021
"Arrived on site for oven taking too long to preheat and front left burner not heating correctly. Inspected unit and found customer was not using the dual knob correctly for the front left burner and was just using t as a single. As far as the oven. Preheated to 350 and temp reached 372. The n cycled the oven for high 365 and low 328, average is 347. Within Whirlpool spec. Customer was using aftermarket thermometer and was taking longer for that thermometer to reach 350. Instructed customer to use the preheat temp on his range. Job complete"
We serviced a
WHIRLPOOL OVEN
Model WOS72EC0HS02
Near Round Rock, TX 78681
David S
Job Details: 12/13/2021
Arrived on site for oven clock advancing and the light turning on and off on its own. I replaced the UI. I advised the customer to get the unit connected to WiFi and a whirlpool application again. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404ESS3
Near Austin, TX 78723
Jacob
Job Details: 12/13/2021
"Arrived onsite for door not locking properly and the unit leaking. Looked at the unit and the just bent down the strike to catch on the latch better, and door closed better. Tested the unit for leaking and looked underneath the unit and saw the leaking fro the sump and motor. Let customer know that the sump and motor needs to be replaced. Ordered part. Rescheduled with customer.; ordrng 1 W10861526 (Sump and motor)"
We serviced a
KITCHENAID OVEN
Model KGSS907SSS02
Near Lakeway, TX 78734
Brandon
Job Details: 12/13/2021
"Arrived on site for customer complaint of some burners not functioning properly, found all burners are working as designed, unit tested good."
We serviced a
KENMORE DISHWASHER
Model 665.14743N511
Near Copperas Cove, TX 76522
Al
Job Details: 12/13/2021
Arrived back on site to install previously ordered lower spray arm. Unit now functioning as designed. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJB00
Near Niederwald, TX 78640
Kevin
Job Details: 12/13/2021
"Arrived on site and inspected refrigerator and found frost buildup inside of freezer, freezer door is currently closing normally but this resembles a large air gap. Freezer door may not have been closed properly, a food item may have been keeping it open. Recommend it to homeowner that unit be unplugged and allowed to defrost for 48 hours. After reconnecting to power refrigerator may be working normally.
We serviced a
MAYTAG DRYER
Model MDE5500AYW
Near Smithville, TX 78957
Matthew
Job Details: 12/13/2021
"Arrived onsite for unit making loud noise and taking too long to dry. Inspected the unit and tested ventilation with vent test kit. Test failed. Advised customer to get ventilation cleaned. Also noticed the bearings, pulley,and belt were completely worn. Need to replace 2 bearings belt, and pulley. Replaced 2 bearings,belt,and pulley. Test the unit and unit tumbles correctly with no loud noise. Job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS5
Near Pflugerville, TX 78660
Wesley
Job Details: 12/13/2021
Arrived onsite and replaced the touch panel. The unit is now operating as designed. All checks good. Advised customer on the repair.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH54521JZ00
Near Austin, TX 78704
Leonardo
Job Details: 12/13/2021
Arrived on site to test unit for door not latching. Found switch holder in close position. Secured switch holder test unit and unit test good job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model KMBS104ESS02
Near West Lake Hills, TX 78746
Kevin
Job Details: 12/13/2021
"Arrived on site, prescreened part did not arrive in time for the service call. Found user interface display is missing digits and a new one will be needed to correct issue.; ordrng 1 W10891907"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FSS02
Near Austin, TX 78731
David Z
Job Details: 12/13/2021
"Arrived on site to diagnose refrigerator not making any ice. On arrival checked the ice bucket and found ice bucket was completely full. Checked thermistors and readings and found all within spec. Advised to clear and keep airflow gaps open, and try to power cycle if issue repeats first. Recent power outage likely caused unit to reset and resolve issue. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Austin, TX 78717
David S
Job Details: 12/13/2021
Arrived on site to replace the heating element per service pointer W11540964. I gained access to the heating element and replaced it with new. The heating element is sealed against the back and is not leaking. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Austin, TX 78717
David S
Job Details: 12/13/2021
Arrived on site for dishwasher not cleaning the dishes. I put the unit in to diagnostics and found fault code F4e3 wash motor not running. I put the unit through a diagnostics cycle and found the wash motor not c9ming on. I gained access to the control and found the unit sending proper voltage to the motor. They agreed I replaced the assembly and retested the unit. It is now working as designed no water leaks detected.
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SKZ0
Near Cedar Park, TX 78613
David S
Job Details: 12/13/2021
Arrived on site for dishwasher not draining. I inspected the unit and work area. I found the unit full of water and not draining. I gained access to the drain pump and found it clogged. I removed the debris and tested the unit. It is now working as designed. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SKZ0
Near Cedar Park, TX 78613
David S
Job Details: 12/13/2021
Arrived on site for dishwasher not draining. I inspected the unit and work area. I found the unit full of water and not draining. I gained access to the drain pump and found it clogged. I removed the debris and tested the unit. It is now working as designed. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED85HEFC0
Near Austin, TX 78746
Kevin
Job Details: 12/13/2021
"Arrived on site and inspected dryer and found vent to exterior has recently beencleaned, airflow meter is showing good. Dryer will run but will only reach 130? disassembled dryer and found heating element is broken and halfway fused back together.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78731
David Z
Job Details: 12/13/2021
"Arrived on site to diagnose dishwasher that was not starting and beeping. Checked error codes and found F8E4 for flood switch. Checked tray and found a large amount of soapy residue. Advised customer to decrease soap usage. Cleaned out flood switch and tested unit. Verified proper fill amount, but did see suds present in unit. Advised to run affresh cleaner to break down soap. Unit is now working as designed. Call complete."
We serviced a
WHIRLPOOL OVEN
Model WGG745S0FS02
Near Leander, TX 78641
Kimo
Job Details: 12/13/2021
"Arrived onsite for oven not lighting. Upon inspection I found the ignitor burnt out. I replaced ignitor and tested unit and found that the oven is now operating as designed.Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Austin, TX 78739
Leonardo
Job Details: 12/13/2021
Arrived on site to test unit for f8E4. Found water on drip pan. Removed water cheeks for leaks and found spray arm blocked by handle. Removed pan test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Leander, TX 78645
Justin
Job Details: 12/13/2021
Arrived on site for a refrigerator with water dispensing slowly. I tested the unit and found the water dispenser not dispensing correctly. I removed the filter and found the water flow normalized. I then gained access to the wall and adjusted the water pressure and found slight improvement. The unit will need to have the pressure reduced to allow normal functionality. Due to this I am ordering a PRV and new tube to install. Office to reschedule. ; ordrng 1 8212547RP (Water Line) and 1 W10786952 (Pressure Valve)