Jerry is excellent
Pooja - Austin, TX
Roxana - Leander, TX
James was great! Very professional and explained everything to me.
Luis - Buda, TX
I felt bad that the issue was a simple switch of the breaker. Kevin was able to isolate the issue quickly and get me going. Thanks
Nancy - Wimberley, TX
Diego Gomez came to my home for a service call for my refrigerator as it wasn't defrosting. I had had a service man to my house on two previous occasions for the same issue. Diego diagnosed the problem and made the needed repairs very quickly. So far my refrigerator has maintained the proper temperature. I surely hope the problem has been resolved.
Kimbra - Elgin, TX
They were professional, on time courteous and fixed the problems. Thank you!!!
great service, on time
Ken - Austin, TX
Jerrell - Kempner, TX
Thank You!!! You fixed my problem.
Dr. Danny - Cedar Creek, TX
Joseph is a real pro. He identified and fixed the problem right away. He is friendly and courteous. I enjoyed talking with him. He gave me some great money saving and maintenance tips to keep my washer going for years. I would request Joseph for any repairs I might need in the future.
Thank you for taking care of us. Your team did an excellent job communicating progress of our dishwasher repair.
Amy - Leander, TX
Great service; right on time.
Roger - Georgetown, TX
Courteous and efficient
Debbie - Austin, TX
Leo replaced our oven door. He explained the work, took care to protect my counters and cabinets and quickly accomplished the task at hand. At the same time, he answered my questions about my new appliances and directed me on how to get the remaining issues resolved.
Karen - Copperas Cove, TX
Really thorough and informative
Don - Austin, TX
Leo showed up to investigate a burning smell coming from our KitchenAid dishwasher. He quickly checked over the entire unit before determining there was some food stuck against the heater coil.
Michele - Bastrop, TX
Joseph was the technician who came and fixed my washer. He was friendly, professional, respectful, and efficient. I asked him to explain to me what he was doing (just so I could understand - being a woman and all - lol) and he did, respectfully and with enthusiasm. He had had a long, busy scheduled day and my order was one of his last - but, I felt he gave my job his full attention, honesty, and best quality service. I appreciated that very much. Than you, Joseph!
Repair of Washing Machine
Edwin - The Hills, TX
Brandon was professional and quick to solve the problem. He is a very good communicator and customer oriented.
Constance - Driftwood, TX
Servicemen were great.. on time, courteous and most importantly, fixed problem. The 3 visits it took to fix my microwave was a bit frustrating (the need for a 2nd repair person, then incorrect part) but ultimately problem was resolved.
jerry stedman - Cedar Creek, TX
very very great service
Very positive experience
Patricia - West Lake Hills, TX
Kevin did an excellent job repairing our aging washing machine. He arrived promptly, dealt with the problem quickly and efficiently, and offered me very helpful advice on the life of our machine and options for a future replacement. I've had more than my share of irksome experiences with appliance repairmen in the past, but my dealings with Appliance Express have so far been uniformly positive.
Nestor - Killeen, TX
The tech was very friendly and helpful. Mr. Adrian was quick to fix the problem.
Great service, fast and professional
Jonathon - Killeen, TX
Jann - West Lake Hills, TX
Christopher - Copperas Cove, TX
Whirlpool Dishwasher Warranty Repair
Chris - Austin, TX
Moises - San Marcos, TX
Our technician was the most helpful person that has ever serviced our appliances. He was great and I am thankful he came to our rescue!
Thomas - Belton, TX
Jerry provided excellent service. He repaired my Maytag washer in good time and at a reasonable price. He also shared several tips to keep my machine running strong. Thanks, Appliance Express!
Highly competent reliable service.
Cedric - Lakeway, TX
Clif is a very knowledgeable technician who knew all about our Maytag branded appliance. And solved our gas leak problem.
On time, got it fixed, great service!
Richard - Austin, TX
Kevin arrived on time, immediately identified the problem and quickly fixed it. In and out in less than an hour! Don't really know about their prices since we're under warranty.
SB - Austin, TX
Joseph was great and knew exactly what it would take to fix my washing machine when the other tech I hired from a different company didn’t.
Louis - Killeen, TX
the tech that has been here several times to put in new parts ,he knows his job ,he is knowlegable and do all test to get to the cause of no ice,he explains problems as he see them to me,he takes care not to damage applicane ,he cleans up afterwards,he is an outstanding rep of your company.
Happy Home! Great JennAir service
Paula - Austin, TX
Cliff did a great job with securing our JennAir for great use!
Give Lou a raise
Chad - Georgetown, TX
Lou deserves a raise. If I was his boss and had the authority to give Lou a raise I would do it in a heartbeat. On time. Found the problem (an easy one to overlook) and made the necessary correction. Had my dish washer up and running inside of 30 min. GIVE LOU A RAISE!!!!!
Vernon - Georgetown, TX
Gerry C. was very professional, knowledgeable, and resolved our problem quickly.
Max Khan - Lago Vista, TX
Greg - Waco, TX
Dude was friendly and fixed my busted washer quickly.
James was Great!
Marianne - Georgetown, TX
We were very pleased with James and his professionalism and knowledge!
Thomas - Austin, TX
Appliance Express was quick to diagnose and fix the problem with our microwave. On-time and very courteous as well. Thanks!
good customer service
Leah - Burnet, TX
Service was good all three times, however, it was a little aggravating that they had to come back for a third appt.
Luis is the best!
Michelle - Austin, TX
Luis is fast, efficient and very knowledgeable.
Brandon - Cedar Park, TX
Lou was great! He showed up on time, fixed the problem, and gave us helpful hints on preventative maintenance on our dishwasher.
Timely service and a qick solutin.
Martin - Pflugerville, TX
Wes was right on time and provided the solution we needed in minimal time. Great professional service. Than you.
Ice Maker Repair
Monica - Austin, TX
Service man was very efficient and professional. He fixed the problem and even went above his job duty to help me move the ice maker back inside.
Leslie - Leander, TX
Jerry is fantastic- while our issue wasn’t resolved- it’s through no fault of his! Just a horrible appliance.
Diego determined the problem with my Maytag washer in no time. He also fixed the problem fast and efficient.
Sandy - New Braunfels, TX
Christina - Lago Vista, TX
James was very professional and repaired the ice maker in our new refrigerator in a minimum amount of time. He did a great job.
Great experience all around
Edward - Austin, TX
This call was for a warranty repair for a newer washer. Scott did some detective work and discovered that we had a bad outlet that blew up the control computer in the washer. He replace the computer and told us how to have the outlet fixed so we would keep having the same problem. Would definitely call him again for any appliance repair.
Kathryn - Georgetown, TX
Jerry provided excellent service with amazing concern for solving the problem. He is professional and extremely knowledgeable! Two thumbs up (more if I had more thumbs!)
Did a great job
Larry - Canyon Lake, TX
Jonathan - Georgetown, TX
Knowledgeable technician fixed dishwasher
D.B. - Round Rock, TX
Lou was very professional and experienced
Paul - Cedar Park, TX
Larry - Killeen, TX
Did a great job recommend this man and company for any appliance repair work highly recommended
Great friendly service
Jennifer - Kingsbury, TX
Robert was punctual, kind and knowledgeable. I highly reccomend these guys!!
Diego is a highly skilled professional who quickly analyzed and fixed the problem with my cook top. Fast, friendly and exceptional customer service! Highly recommended.
Jerry - Wimberley, TX
Kevin was great. First of all, he wore booties over his shoes when he came in so as not to track outside mud and dirt into the house. He took the time to go over every aspect of the reported problem to make sure I was happy with the work being done. He also answered any and all questions I had, not only about the refrigerator that I had him out for, but for the dishwasher as well. Wish I could have him come work on all of my appliance issues.
Excellent Service and Timely Repair
Shay - Austin, TX
We have an extended warranty contract with Lowes on several appliances we purchased from them. When our fridge/freezer stopped cooling a day before New Year's Eve, Lowes initially scheduled service with another firm that had the first available appointment...but they never showed up. So Lowes rescheduled them for the next day; but when we called the firm to confirm their arrival, we discovered they were closed the entire first week of January. It was a frustrating experience to have repairs scheduled with a company that wasn't even open yet still allowed Lowes to book appointments. On Thursday, Jan. 3, Lowes scheduled our repair with Appliance Express but said the first available appointment wasn't until Monday, Jan. 7. This time, we heard back directly from the repair service the same day we spoke with Lowes. Appliance Express was very proactive in confirming our scheduled repair and verifying our model and serial number...and I was pleasantly surprised when they said they could squeeze in our repair on Saturday, Jan. 5. They gave us a 3-hour service window, and Luis called us about 20 minutes before his arrival so we would know exactly when to expect him. Luis was very courteous, professional, and knowledgeable. He completed the repair in less than half an hour, carefully rolling our refrigerator onto a plastic mat to avoid scratching our wood floor and promptly identifying the problem (the starter). He had the correct replacement part on hand and quickly swapped it out...by the time he rolled the fridge back into place, it was working perfectly again. From scheduling and confirmation to the actual repair, Appliance Express (and technician Luis Morales) exceeded our expectations. It was such a contrast from the other firm that left clients hanging while they were on a week-long New Year's break. We were extremely satisfied with all aspects of our repair service and would recommend Appliance Express to others without hesitation. If we require another repair under warranty, we'll be sure to request Appliance Express; and if any of our other (out-of-warranty) appliances ever need repair, Appliance Express will be our first call. Thank you for providing 5-star/A+ service!
Kevin - Buda, TX
Tech was on time after calling ahead, as expected. Great job as he found the issue immediately and took care of it.
KitchenAid Dishwasher Repair
Brian - Austin, TX
Paul with Appliance Express did a great job repairing my dishwasher. He came with the right part and completed the entire job in less than 30 minutes. It's been working great since the repair. Zero hassle, zero problems. Thanks, Paul!
Excellent from start to finish!
Ritchie - New Braunfels, TX
I was very satisfied with everyone that I had dealings with. From making the appointment to getting the work completed - Well Done!
Patricia - Austin, TX
Very professional. Fixed my problem. Nice Attitude. Hope if I have another problem, he is the on that will come.
Lynn - Kingsland, TX
Tommy does a fantastic job
Good service. No cost, still in warranty.
Geraldine - Round Rock, TX
The microwave fan would not keep running when Lou was here. He thought it was repaired, but after he left it started acting up again.
James - Georgetown, TX
The technician was very good at diagnosing and fixing the problem. The service fee was exorbitant and will prevent me from using Appliance Express again.
Amanda - Cedar Creek, TX
Bob - Horseshoe Bay, TX
honest and straight forward
Keith - Copperas Cove, TX
Cecelia - Austin, TX
The service was very professional, and Kevin was very courteous. He promptly identified the problem and got it fixed quickly. My appliance was still under warranty so there was not a charge.
Gary - Austin, TX
Clif is professional and knowledgeable and highly recommended.
Jody - Spicewood, TX
Austin - Austin, TX
Melody - Cedar Creek, TX
Dress - Austin, TX
Dish washer Repairs
John - Buda, TX
Competent and Courteous
Frances - Bee Cave, TX
Brandon came slightly prior to time scheduled, fixed the dishwasher in an efficient and timely manner, and was professional and courteous.
Richard - Austin, TX
Samantha - Manor, TX
I have used Appliance Express twice, and both times I had 0 issues. The experience was great, the technicians were knowledgeable, polite and prompt.
Freezer Ice Maker
Kayla - Bertram, TX
Stella - Austin, TX
Effective, punctual and polite
Notlob - Austin, TX
Mark - Blanco, TX
Showed up on time, was friendly, did a good job, then got out of our way.
Monica - Austin, TX
Dryer vent prob..knew exactly prob..fixed
Matthew - Pflugerville, TX
Knowledgeable, curtious and just pain awesome 🙂
Fast and timely
Charles - Austin, TX
Luis came on time, fixed me up quickly, and nuff said!
Ralph - New Braunfels, TX
Thank you for taking care of our appliance. You are so professional and timely.
Did a excelent jog in resolving the problem
Richard - Austin, TX
Andy - The Hills, TX
Please send paid invoice for microwave repair and estimate for gas stove repair
Mason - Wimberley, TX
Great job. Informative technician
Susan - Georgetown, TX
Prompt, courteous, informative and skilled technician. Would highly recommend!
Cindy - Austin, TX
Excellent service -covered shoes before coming into the house. Weather was horrible outside but he made his service call.
Alakh - Austin, TX
He didn't bore me as he made some jokes.
Melody - Austin, TX
Kevin was friendly, warm, and quick to fix the problem.
Amazing, friendly service
Jay - Austin, TX
Great Service - knowledgeable
Tammy - Austin, TX
Fast scheduling. Knowledgeable. Friendly. Explained what he was doing and got the job done quickly.
Melissa - New Braunfels, TX
Debbie - Austin, TX
Technician was friendly, courteous, and professional. The company kept me informed of delays due to bad weather, and Paul still made it to the house on time.
Lou did a great job
Bob - Leander, TX
Lou arrived with all the required parts to fix our refrigerator. He was very courteous, and professional. He did a great job ..
Lily - Austin, TX
Friendly, professional and knowledgeable
Blake - Cedar Park, TX
We had a positive experience with his service.
Robert - Canyon Lake, TX
Kathy - Austin, TX
Scott was friendly and professional as always. We were a bit embarrassed since we were incorrect in thinking the gasket was disintegrating again...Scott handled this impeccably. Appreciate his workmanship and his nice manner.
Great service and communication.
Terri - Austin, TX
Scott was very professional and friendly.
Jeremy - Round Rock, TX
Steve was awesome! Very professional and thorough, and took the time to explain what he was doing and why, as well as provide guidance on how to avoid a similar problem in the future.
Leslie - Dripping Springs, TX
Efficient curtious service
Kerry - Austin, TX
Tyler was on time, listened carefully to our issue then got right to work and knew what he was doing. He had the part we needed on hand and took no extra time getting the job done.
Helped us out just in time for Christmas!
Alicia - Austin, TX
When it seemed unlikely that anyone would be able to help us fix our oven before Christmas, Appliance Express swooped in to help save us at the last minute. They called to set up our appointment, remind us of when it would be, and let us know when to expect our service repairman, Leo. He arrived exactly during the window promised and called prior to his arrival to let us know he was on the way, then he helped answer our questions and walk us through the process of repairing our oven to prevent future problems (or in our case, clearing the error codes). We really appreciate the excellent service!
Matthew - Round Rock, TX
Technician was extremely helpful and even though the problem was the power to my home and not the dryer he offered some advice as to how to best utilize the new equipment
Professional service with a smile
Walter - Georgetown, TX
Since I worked in the service industry for 30 years, I know what to look for in a service tech. She was great. She new what she was doing. Always explained what was happening. She also was training a new employee. Was vary careful not to damage anything when removing the oven. You all have a great person working for you. Do not let her get away.
Amazing service and great information
Mario - Austin, TX
Joseph was the most pleasant repair professional we've ever had visit our home. He was courteous, accommodated our schedule and availability, and was very knowledgeable. He diagnosed and fixed a problem that previous repairmen had missed and then gave us an overview of our other appliances to help us minimize maintenance needs. HIghly recommend.
Kevin Bell, great service!
Shauna - Austin, TX
Kevin was knowledgeable, courteous and efficient. I normally don't like service people in my house but Kevin was an exception, much appreciated!
Dishwasher motor replacement
Megan - Austin, TX
Jerry provided great service
Kofi - Georgetown, TX
Was having issues with my KitchenAid refrigerator. Jerry shows up, quickly diagnoses the issue, and proceeds to practically tear down and rebuild the refrigerator with great dexterity. Refrigerator now works better than when it arrived new.
Dave - Round Rock, TX
Tom - Manor, TX
Thank you Wesley! Happy New Year!
GreTest appliance repairman I have ever met. Simply the best!
Larry - Horseshoe Bay, TX
Xong - Manor, TX
Tommy - Austin, TX
Kevin did a great job, very prompt and professional
Laura - New Braunfels, TX
Diego came out during the time frame given. Called first with a 10 - 15 minute arrival notice. Was nice, efficient, and professional. Diego impressed me enough that I kept the Appliance Express card for future use.
Job well done!
Bobby - Hereford, TX
Sherman - Burnet, TX
Tommy was professional and efficient
Kitty - Cedar Park, TX
Quick and great service!
Christina - San Marcos, TX
CP - Leander, TX
Kerry - Burnet, TX
Thomas was great call me ahead and was on time. Preformed needed service every timley
Mauricio - Wimberley, TX
Great Service and Friendly Tech!
Meetesh - Austin, TX
Very knowledgeable, great service!
Bob - Kingsland, TX
Ice Machine stopped working, Technician was excellent.
Mitch - Austin, TX
Ordered new filter for ice maker per machine notice. New filter did not fit so we called the service number on inside of door and made arrangements for service call. Service man Louis came twice because new filters did not work. When I called to ask him to come out the second time he told me that he has found that the filters themselves are the problem and removing them would probably solve the problem and it did. He was very knowledgeable, experienced, informative and professional. Why is it that the manufacture help desk doesn't suggest removing the filter? Louis told me he had reported the filter issue (removing it in order for machine to work) to the schedulers on a number of occasions. I told him it would have saved both of us time if the scheduler had just told me that. He asked who I spoke with I didn't recall. My experience with the technician who called on us (Louis) was great 5 stars. However, the people and repair company were either not informed or lacked the understanding to address the issue. If t
Rajaram - Round Rock, TX
Bob - Austin, TX
I was getting very worried. It was Christmas Eve, My fridge and freezer had been out for three days, everything was melting, your office was closed. I had a Christmas dinner scheduled and I was sure my food was going to spoil. Kevin arrived and saved the day.
Marilyn - West Lake Hills, TX
Very good service. He diagnosed the problem in 5 minutes and repaired it promptly.
Good service but stove still not working
Kirk - Lampasas, TX
Technicians were prompt and curtious
fast and great service
melanie - Austin, TX
Very pleased with service
Sandra - Seguin, TX
Great friendly service
Dianna - Dripping Springs, TX
I dont think Brandon took time to investigate the issue . The propane company clearly told that the appliance needs different head for it to burn more effectively
Mr. Cantu is an asset to your business: professional, courteous , respectful and clean.
Estanislado - Buda, TX
One thing I notice if the technicians would wear covers for the shoes, if people have carpet along the path is could be a problem, I have title, no problem
GREAT AWESOME SERVICE
Freddie - Kyle, TX
Leo was very professional and explained what happened and how to prevent that from happening!
Michele - Austin, TX
Luis is very professional and fixes all my appliance needs.
Great Service but appliance not fixed
Thalia - Cedar Park, TX
Lou was professional and he accomplished what he came here for in replacing control touchpad panel on Whirlpool Gold series wall oven. Unfortunately, within 8 hours E6/F2 error codes were back and oven still not repaired.
very good service
Gerald - Round Rock, TX
Lou was a very friendly person to work with.
Paul - Austin, TX
James - Austin, TX
Kevin was awesome! Great service, arrived on time, and was extremely friendly and professional. Was quite knowledgeable and not salesy. Completely out of his control but parts/labor was very expensive.
Mike - West Lake Hills, TX
Leo arrived right on time, did a great job and was very helpful.
Lou Soldan review
Daniel - Leander, TX
Lou was punctual, polite, organized, well educated on equipment and helpful with appliance advice. Thanks Danel Delgado
Joanette - Buda, TX
Appliance Express has good people/technicians. Leo and Brandon helped me out a lot with replacing parts of my oven and microwave after closing on my new home.
George - Georgetown, TX
Great Work Staff, Awesome Service
Cressandra - Austin, TX
Matt - Driftwood, TX
Very awesome service technician.
Britt - Burnet, TX
Knowledgeable, friendly and professional. Problem corrected first time.
Ronald - San Marcos, TX
Baird - Temple, TX
Great Service, as always!
Thomas - Leander, TX
Tracy - Austin, TX
Jason - Georgetown, TX
We were extremely pleased with the service we received.
Roland - Austin, TX
The service we received was excellent from start to finish. Courteous and professional. We will definitely call again and refer others.
Keitha - Georgetown, TX
very organized, professional business and repairman
Emily - Woodway, TX
great experience, organized, professional, personable repairman!
Michele - Kingsland, TX
Service representative was on time, friendly. He found and took care of the problem in short time. I have a warranty so unable to judge the cost of service.
Thomas - Robinson, TX
Technician was great and fix was simple.
Joseph was great
Ben - Del Valle, TX
Very knowledgeable service man
Brandon - Salado, TX
Better than expected
Elaine - San Marcos, TX
Technician Kevin was professional in appearance and demeanor. He was on time, polite, knowledgeable and efficient. He answered my questions and he fixed my refrigerator in record time. I was very pleased.
The tech was very thorough
Charles - Cedar Park, TX
my washer repair
Roy - New Braunfels, TX
great work and friendly people
Jo - Georgetown, TX
The issue was quickly resolved with my washer. I couldn’t have been more pleased.
Melissa - Round Rock, TX
I was given this number by Lowe’s and called. The woman who answered was very nice, super helpful. Got a technician scheduled to come out here in two days, considering it was the holiday which I appreciated. The technician was very nice. Explained right away what the issue was and how to prevent it in the future. Promptly fixed our dryer. Very professional. My only critique would be the price. $100 just for the call and then another $140 to replace the fuse and labor, which took all of five to ten minutes. A little pricey but aside from that, great service.
Al was super friendly, helpful, and kind.
Alisha - Woodway, TX
the dishwasher was much improved after Al worked on it.
Suzanne - Salado, TX
Frances - New Braunfels, TX
We really appreciate your service, after having to pay so much at the laundromat to wash & dry our clothes. It is nice not to have to go out to get our clothes done. Thank you.
Came prepared with right part. Great guy
Mark - Canyon Lake, TX
Marc - Dripping Springs, TX
Alberto - Leander, TX
Kenneth - Leander, TX
2nd Opinion on repair/replacement of microwave
Michael - Austin, TX
Matthew - Austin, TX
It was great service! Very fast and methodical!
Tom - Killeen, TX
Slow and took 3 trips was with out a refrigerator for around 2 weeks
Professional and knowledgeable
Leo - Georgetown, TX
The service was under warranty so that's what my rating is based on for the 2nd question below.
Great service, wealth of information and advice!
Cass - Austin, TX
Paul Ready was capable and fast. He identified and adjusted issues I didn’t know existed, while repairing the primary problem. He also educated me on features and best use of ALL my kitchen appliances. I get better service from all of them, and look forward to longer from them as well, thanks to Paul.
Stephanie - Belton, TX
Xavier - Kyle, TX
Kevin was fast and cleaned up after himself. They service was great.
Juliana - Leander, TX
Keith - Copperas Cove, TX
Great Organization & Service
Garland - Austin, TX
I really liked the organization and experience with the Appliance Express office staff and with Steve when he came out to the house. Steve showed me what he found and why it wasn't related to the appliance itself and recommended a course of action. Unfortunately, for me the problem is still not fixed after calling Home Depot back and having the install team come back out. I am having to hire a plumber myself to see about getting it fixed. But that doesn't really have anything to do with Appliance Express.
Paul - Georgetown, TX
Before the tech came out they felt like a part had to be ordered. The problem was with the power and not the microwave. I understand the need to be able to fix a problem on the first call, but this solution would have been better handle if the tech came out first.
ice maker died
James - Georgetown, TX
Great Service, very knowledgeable of the appliances...
Peggy - Georgetown, TX
Great experience, awesome service and the Service Tech was very knowledgeable...
KitchenAid refrigerator service
HKA - Canyon Lake, TX
Ellen - Georgetown, TX
Al R. was a professional from the start to the end of his maint visit. I’m very pleased with his performance b
Ronald - Austin, TX
Leonardo checked the Dish washer and found the leak . went to his truck and brought back the part and installed in minimum time . He showed me on the old part what was leaking. I am very satisfied with the work .
Melissa - Austin, TX
Great service ans they csme and on xmas eve. Who does that? So grateful.
Very personable technician and very knowledgeable and I am grateful for whirlpool 's service.
Silver - Canyon Lake, TX
I appreciate the product support and will definitely share my experience with everyone I know. Thank you all.
Phillip - Canyon Lake, TX
Service call was scheduled expediently and service provider arrived on time. Repair was conducted professionally (allowing me time to clean under the appliance in the process!)
Carolyn - Wimberley, TX
Lane - Seguin, TX
You never what kind of person will show up to service something at your house and but Diego was great. He was on time and very polite. I’m an A/C service tech and I really appreciated his professionalism and attitude. Keep up the good work
Great service even on Christmas eve
Denise - New Braunfels, TX
Friendly, explained everything and was was here when he said would be
Carla - Austin, TX
Great service. Very nice gentlemen. Thank you.
Deborah - Georgetown, TX
Stephen - Austin, TX
Very good!!! Robert was punctual, efficient, polite and professional.
Arthur did a great job!
Philip - Georgetown, TX
Arthur came in and in a short time he found the problem and went out to his truck for the correct part and it has been running very well since then. Arthur showed up when he said he would he is a very good and competent repair man.
Great Service, Lots of Advice and Help
Michael - Austin, TX
Joseph was very helpful. Not only did he repair our microwave, but Joseph also gave us a lot of tips and best practices for ensuring that all of our appliances last a long time. Thank you, Joseph!
Good and fast repair
Bridget - Leander, TX
DISHWASHER MAYTAG MDB8969SDM3 Arrived onsite for dishwasher leaking onto floor. upon inspection I found the floor damaged from a potential water leak customer showed me a picture of soap suds seeping from the sides of the door and onto the floor. I ran a diagnostics cycle and could not recreate the leak. The customer brought to my attention a potentially faulty dispenser. I tested the resistance at the dispenser and found it open so I am ordering a dispenser for the unit. I advised the customer only use 2 Tbs of liquid detergent for the dishwasher I could not find any other leaks besides the evidence of too much suds in the unit causing over flow. Ordering Dispenser (W10861000) office to R/S due to part availability. ; ordrng 1 W10861000 (detergent dispenser)
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site for poor drying . Ran diagnostics ,no error code ,and heater is coming on at end of test wash . Did instruct tenets on proper use of rinse aid . No water leaks detected at time of service. Job complete ."
RANGE WHIRLPOOL KERS505XWH03 Arrived on site and inspected range with temperature concerns.Customer advised food is either burning or under cooking her food.Took temperatures on both upper and lower ovens and unit was off by approximately 15-20 degrees.Attempted to calibrate the unit and unit did not ever get to 350 true temperature.Unit will require a controlOrdering Control and AUTHO.Needs more work.; ordrng 1 AUTHORIZATION (AUTHORIZATION ) and 1 WPW10365419 (CONTROL)
REFRIGERATOR FRIGIDAIRE GSS25LGMBBB "Arrived on site for refrigerator thats making a loud rattling sound. Inspected unit and work area. Customer had turned off breaker to the unit several days ago and the door was sitting slightly open. Customer advised that they were getting frost all over the shelves and all over the back of the unit. And the unit wasnt seemingly cooling as well as it should have. She said that the unit was making a loud high-pitched noise and that when she opened the door it would stop. Noticed several racks were installed improperly inside the refrigerator causing the door not to close properly and leaving a 2 inch gap for ambient air to enter in. I advise the customer that because the unit is completely thought out and we cannot replicate the issue, she would have to wait and see if the issue returns. However, based on her description of what was happening, I advised that her shelving leaving the door open was probably the primary cause of this failure. I fixed
DRYER MAYTAG MEDB766FW0 Arrived onsite for the dryer drum chipping. During inspection found that the drum is chipping. Took pictures . ; ordrng 1 W10899578 (drum)
DISHWASHER KITCHENAID KDFE104HPS0 "Arrived onsite and found unit panel dented, replaced panel. Unit is now operating as designed. Advised on repair."
REFRIGERATOR KITCHENAID WRV986FDEM01 Arrived onsite for a refrigerator thats still not cooling correctly and making a loud noise. I found the RC evaporator issue that was corrected on the previous visit still good and the RC evaporator clear. Mr stated the unit was cooling fine but the FC was making the loud noise for 3 days and then it stopped and started working correctly again. I found the FC evaporator not completely defrosting. I ran service test 38 and the unit did go thru a short defrost. The FC evaporator motor will need to be replaced. Ordering parts authorization & W11109595 motor-evap..; ordrng 1 W11109595 (motor-evap)
WASHER MAYTAG MVWB835DC0 "Arrived on site to inspect washer, upon inspection found the washers upper lid broke apart along left side plastic casing is cracked and will need a whole new door assembly. Office to reschedule.; ordrng 1 W10724672 (DOOR )"
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 Arrived onsite and found unit Evap frosted over. Found bimetal reading closed in diagnostics. Ordering heater and bimetal to repair. Advised customer on defrost. Changed defrost to standard 6hr instead of auto. ; ordrng 1 BIMETAL (UKNOWN) and 1 WP12729123 (heater)
FREEZER WHIRLPOOL WZF34X20DW01 "Arrived onsite for freezer not cooling. Upon arrival found starting device was bad replaced starting device, still found unit would not cool, tested thermistors both tested good evap motor tested good, compressor had amps just didnt have refrigerant to push through unit ordering silt system, office to reschedule.; ordrng 1 CNOTE (SILT SYSTEM REPAIR ) and 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10750851 (COMPRESSOR ) and 1 W10858281 (EVAP) and 1 WPW10143759 (DRIER)"
WASHER WHIRLPOOL MVW7230HW0 Arrived on site and tested operation. Found gear case has failed causing error. Unit will need new gear case and slider to repair. Office to schedule return services due to part availability ; ordrng 1 W11423759 (GEAR CASE)
WASHER AMANA NTW4516FW3 "Arrived onsite for washer making buzzing sound and not draining. While trying to test unit in diagnostics the control was non responsive. The unit would automatically go into trying to drain but would not. Called tech line and recommended reading ohms on the drain pump. Got 20.1 ohms (in range). Tech line recommended replacing control, so control was replaced. After control replacement unit was completely responsive SR#7728993587. While trying to run diagnostics noticed that the drain pump was having issues draining. Noticed that the customer had his drain inserted deep into the drain pipe and had it completely sealed. Removed drain line to external bucket and attempted to drain. Drain and test cycle completed successfully. Notified customer that unit is now operational but he must get the external drain line inspected for clogging. No leaks present at this time. Job complete"
MICROWAVE WHIRLPOOL WMH31017HS-6 Arrived on site to test unit for error code F1e4. Tested switches while in place and found bottom switch bad. Took switch out and switch tested good. Spoke with tech line and replaced bottom interlock per their recommendation(SR#7728990325). Noticed the cavity where the top and bottom interlocks mount was dented inward on both top and bottom(took pics) attempted to pull dents out and tap them out from the inside but dents kept popping inward once door was closed.
REFRIGERATOR WHIRLPOOL WRT318FZDB02 "Arrived onsite for refrigerator not cooling upon arrival found unit bulb was removed, but other then that unit was operating as designed, unit was cooling and thermistor tested good. Job Completed."
DRYER WHIRLPOOL WED560LHW0 Arrived onsite and replaced controls to repair unresponsive UI. Repaired unit. All checks good. Unit is now operating as designed. Advised customer on repair.
DISHWASHER WHIRLPOOL WDTA50SAHZ0
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on site to install previous diagnosed part. I removed the old console and replaced new. I put the unit into diagnostics mode and verified that the model and serial number did flash over to the new console. The unit is operating as designed. Job complete.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived in site to install previous diagnosed part. I gained access to the ice maker and removed the failed unit. I replaced with new. The unit cycled and filled with after. The unit is operating as designed. Job complete.
WASHER WHIRLPOOL WFW75HEFW0 Arrived on site to diagnose a washing machine that is locked and will not open. Tested unit and found unit shut down due to over suds condition. Advised homeowner on soap usage with water softener. No repairs are needed at this time and unit passed all diagnostic checks. No leaks were found at time of service.
WASHER MAYTAG MVWB765FW3 Arrived on site to test unit for grinding noise. Was not able to replicate sound. Looked underneath washer and found oil from drive motor on the interior walls of unit. Needing drive motor to fix issue. Bringing back slider and clutch for precautionary measures.; ordrng 1 W11393685 (DRIVE ASSEMBLY)
RANGE WHIRLPOOL WFC150M0JW0 Arrived on site for top left burner turning off mid cycle. Turned on all four burners to see coil patterns. Top left burner coil pattern was not complete and had sections not heating up. Other three burners looked good. Replaced top left burner and tested good. Customer stated one of the other burners was turning off after heating for a period of time. Advised customer to refer to their owners manual where it discusses these temperature limiting coils. This explains why the coils seem to shut off intermittently. Job complete.
DISHWASHER WHIRLPOOL WDF330PAHW2 Arrived on site for dishes in dishwasher not coming clean. Noticed no rinse aid in the dispenser. Ran diagnostics to ensure it cycled through and tested good. Advised customer to buy rinse aid to ensure dishes came out clean. Customer showed me an example of a glass that didnt come clean in last cycle. Stressed to customer that either using normal wash with high temp and heated dry or heavy wash with high temp and heated dry would ensure the dishes would come out cleaner. Job completed.
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to test unit for buttons not responding. Test unit and found some buttons not responding correctly. Will order new console W11293216 office to reschedule ; ordrng 1 W11293216 (CONSOLE )
REFRIGERATOR WHIRLPOOL ED5FHEXNB01 "Arrived on site to inspect refrigerator not cooling. Upon further inspection, I found the unit in the garage. I found FC evap motor on and the unit not cooling. I pulled the unit out and removed the back cover to find the condenser fan not operating. I attempted to turn the fan blades and the unit continued to fail. I unplugged the motor and tested voltage and got 124V. I found the compressor not operating and extremely hot. Tested amp draw and got 0amps. I unplugged the unit and removed the start device and it fell apart in my hand. I tested continuity to the compressor and it showed to be good. I replaced the start device and plugged the unit in and the compressor came on and the condenser fan started to operate but stopped. I found the condenser fan motor shaft was broken. I am ordering the condenser fan motor, CNOTE-LSO PER CUSTOMER REQUEST and CNOTE-SCHEDULE AS AM CALL OR LAST CALL due to unit being in the garage. No water connections to unit. ;
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived onsite for unit having power failure issues. Checked voltage from socket, was getting 120v. Found that power supply is the issue. But also let customer know that possibly the other controls may have issues as well. Customer wanted to go ahead and replace all 3 controls. Replaced all 3 controls. Tested unit. Unit test good.
OVEN WHIRLPOOL GW399LXUS06 Arrived on site to diagnose a range that will not bake. Tested unit and found failed bake igniter. Replaced igniter and tested unit. Found all is functioning properly at this time.
DISHWASHER KITCHENAID KDFE104DSS0 "Arrived onsite to test unit for unit not washing, test unit, found broken sump and motor, replaced sump and motor, test unit, unit working properly, no leaks at this time job complete."
FREEZER MAYTAG MZF34X16DW01 "Arrived on site and inspected a stand alone freezer not working.When I arrived the unit was working properly.Discovered the customer had an adapter on the plug behind the unit and had 2 freezers and one refrigerator plugged into the wall..All components of the unit work as designed.No parts needed.Job complete"
REFRIGERATOR WHIRLPOOL WRX986SIHZ01 "Arrived on site to install previously diagnosed and ordered parts. Due to the ice maker leaking water and tech lines recommendations, I removed and replaced the dual valve, UI, and installed a reducing valve at the back of the unit. Tested the unit for leaks and found none (photos). Tested the ice maker and water dispenser and both are operating as designed with no leaks. No leaks observed during service, job completed."
WASHER WHIRLPOOL MHW5500FC0 "Arrived on site to inspect washer for not pumping water out. Upon inspection found the drain not full of debris, found no water leaving unit. Replaced the pump and found the water draining correctly,Complete"
REFRIGERATOR JENN-AIR JUD24FCERS00 Arrived on site and found water line from valve to filter is pinched. Found damage to line has damaged o ring on valve as well unit will need both to repair. Office to schedule return services ; ordrng 1 W10772928 (tube-water)
MICROWAVE WHIRLPOOL WMH31017HS6 "Arrived onsite for microwave turn table not turning. Aligned plate with driver, tested unit and unit turntable is functioning properly. Job complete"
RANGE WHIRLPOOL WFC150M0EB3 Arrived on site to install previously diagnosed control. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
OVEN WHIRLPOOL WOS31ES7JS00 "Arrived on site for unit shutting off randomly. Found unit hard wired and 5 mins into starting unit on preheat to 400 I saw smoke coming from wire nuts(took pic). Informed customer that was her issue. Wires were burnt together with wire nuts. Advised customer to get electrician to fix issue. Issue with unit was causing by wiring, need electrician to correct issue. Job complete."
REFRIGERATOR KITCHENAID KRFF507HPS01 Arrived on site to align doors. Aligned doors also noticed one screw missing from top door hinge/bracket. Id like to get a screw to properly secure door and hinge properly.; ordrng 1 KRFF507HPS01 (SCREW)
RANGE WHIRLPOOL WFG515S0ES0 Arrived on site to test unit for oven not igniting. Test unit and unit heating correctly. Turned oven on and off and unit ignited every time. Heated oven to 350 and oven heated correctly.
REFRIGERATOR WHIRLPOOL GS6SHAXLB03 Arrived onsite for unit not making ice. Tested unit. Found that the ice maker was not working and that valve needed to be replaced. Replaced ice maker. Upon replacement of valve. Noticed that valve is not the correct valve for this unit. Took pic in quick pic. AHS to research further for correct replacement of valve. Office to reschedule ; O-emld tckt
REFRIGERATOR FRIGIDAIRE FRS26LF8CS0 "Arrived on site for water leaking. Found frozen drain causing water to leak from freezer,removed ice defrosted drain checked water flow through drain good."
DRYER WHIRLPOOL WED5620HW0 "Arrived On site to inspect dryer found on reading in the inlet thermistor out of range replaced thermistor and found a in range reading, checked for voltage to dryer and found 240 to unit, 120 to red/ground and 120 L1 to ground. Still not heating when calling, but when the cycle started the voltage dropped completely. Spoke with Susie. Ordering control and returning with motor. Office to reschedule ; ordrng 1 W11298841 (CONTROL )"
REFRIGERATOR WHIRLPOOL WRS588FIHW00 Arrived on site for refrigerator thats not cooling properly again. Inspected unit and work area. Found freezer section covered in frost on the back wall. Removed evaporator cover and found evaporator completely frosted up. Tested continuity between the heater and found the heater had continuity. Spoke with SW and ran some diagnostics. Went to go check resistance at the control but unit had feet down and is in a tightly enclosed area. Could not raise feet to get onto rollers due to hinges being above the feet screws. Was advised to have the customer make the unit accessible and to order the UI and heater to make sure that we had all pertinent parts available for next visit.; ordrng 1 W10857624 (heater) and 1 W11130216 (cntrl-elec)
DISHWASHER KITCHENAID KDTE234GPS0 Arrived on site to diagnose a dishwasher that is tripping the breaker. Found wiring short in junction box. Repaired wiring and tested unit. Found all is working properly at this time. No leaks were found at time of service.
OVEN WHIRLPOOL KSGG700ESS0 "Arrived onsite and installed the trim unit is now operating as designed Unit is now operating as designed. All checks good."
DRYER MAYTAG MEDC465HW0 "Arrived on site to inspect dryer for not heating, upon inspection found the moisture sensor out of range, replaced moisture sensor and there was no change. ; ordrng 1 279838 (ELEMENT ) and 1 WPW10476828 (CONTROL )"
OVEN WHIRLPOOL KODE500EBS04 "Arrived on site to test unit for loud screech noise from fan when heating. Tested unit, both top and bottom, to 450 and could not replicate sound. Manually turned both cooling fans on low and high, still unable to replicate issue. Ran both convections fans, still not able to replicate issue. Informed customer if issue persists to take a video recording to better help identify issue in case next tech is also unable to replicate issue. No stored error codes. Showed customer sound is not currently present. Job complete."
WASHER WHIRLPOOL WETLV27HW1 "Arrived onsite for unit not washing after filling with water. Tested unit. Unit test good. No issues at this time. Tenant said that unit has been working with no issues. Said that the building has been experiencing power issues through out the building, but no issues to report at this time. Job complete"
DISHWASHER KITCHENAID KDTM404KPS0 "Arrived onsite for dishwasher arm not spraying. Upon arrival found error code F7E1 wash motor not running. Ran unit in diagnostics unit received water and would drain but sump would not push water. Ordering sump, office to reschedule.; ordrng 1 W11416362 (SUMP AND MOTOR)"
DISHWASHER AMANA ADB1400AGS1 "Arrived on site for dishwasher tripping breaker . Found element showing signs of failure ,omh readings were out of range on element and control . Replaced control and element . Re ran diagnostics, no error codes . Wash test passed . No water leaks detected at time of service. Job complete ."
REFRIGERATOR KITCHENAID KRFC604FSS00 "Arrived on site for no cool. Removed deli drawer found evaporator incased in ice,per service pointer W11329116C will need to order cover an main control. Unit will need to be defrosted 24hrs before return visit. ; ordrng 1 W10889360 (COVER)"
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite for unit not powering on. Looked at unit. Found that console was not responding. Flipped the breaker. Unit didnt respond still. Ordered part. Office to reschedule. ; ordrng 1 W11296171 (console)
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site to inspect freezer for broken tub, replaced tub and checked for any issues, no issues or hang ups found. Complete"
REFRIGERATOR MAYTAG MSS25C4MGZ03 Arrived onsite for the refrigerator ice bin has ice build up. During testing found that the flap on the ice door is sealing properly found that the door is causing the issue will need tor replace the freezer door. Ordering parts and office to schedule ; ordrng 1 LW11026429 (FREEZER DOOR)
WASHER MAYTAG MVWB835DW4 "Arrived onsite to test unit for unit having a broken lid, test unit, confirmed lid broken due to normal wear and tear, replaced lid, unit working correctly, job complete."
RANGE WHIRLPOOL KSEG700ESS3 Arrived onsite to replace previously diagnosed parts. Replaced main control and panel. When transferring panel parts the connector to the display control was detached from unit. Display control is not transferable. Will need to replace display control to complete job. Notified office and office will reschedule. ; ordrng 1 W11105615 (cntrl-elec)
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived onsite for the refrigerator top right hand hinge broken. Replaced top hinge and refrigerator door tested good complete
DISHWASHER WHIRLPOOL WDF540PADM3 Arrived on site for dishwasher not getting water. Tested and inspected unit and found failed control. Removed failed part and replaced with new. Tested unit and found new control defective. Ordering needed part. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10906428 (cntrl-elec) and 1 WPW10195039 (float switch)
REFRIGERATOR WHIRLPOOL WRT318FMDM05 Arrived on site and found fresh food items frozen. Removed diffuser and cover. Installed new. Unit tests good. Job complete
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived onsite to install previously diagnosed parts. I installed the blower, interlock, microwave control, main control and console. After reinstalling the unit I noticed the microwave light would not come on I tested the heating function of the microwave and it is heating as designed. I also tested the ovens preheat and it heated as designed. I attempted to activate the microwave light via component activation and it started the blower instead of the light. ; O-emld tckt"
RANGE MAYTAG MER6600FW2 Arrived on site for front right burner only staying on all the time . Found burn marks on switch . Also found element failing as well . Replaced switch . Turning knob on new switch is very rough to turn . Ordering new switch and element . Call to:set return ; ordrng 1 WP3149400 (switch-inf) and 1 WP8273992 (elmnt-surf)
DRYER WHIRLPOOL WED8000BW0 "Arrived onsite to test unit for unit overheating, test unit, could not duplicate issue, job complete"
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Arrived on site to diagnose a refrigerator that is intermittently not dispensing water. Tested unit and found loose wiring connection for dispenser pad. Reset wiring the proper position and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
REFRIGERATOR WHIRLPOOL WRT311FZDM01
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site and replaced adjusters diagnosed by previous technician. After replacement top rack is operating normally. No water leaks from directions at time of service, job complete"
REFRIGERATOR WHIRLPOOL WRF767SDHZ01 Arrived on site for refrigerator top ice maker intermittently over filling ice maker and causing water to drip down front of ice container. At time of service failure was not occurring. Customer had pictures of failure. Gained access to water supply to unit and tested incoming water pressure. Found at 50 psi. Performed diagnostics mode and cycled ice maker and fill. Failure did not occur. Called Whirlpool tech support and spoke with Bruce. He stated to replace UI and control. Found no ETA on control. Office to schedule appointment when ETA is available. (Sr#7728700211).; ordrng 1 W11224256 (CONTROL) and 1 W11387387 (UI/CONTROL)
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site and inspected dishwasher not draining.Confirmed there was water inside the unit.Pressed the drain and pump came on and water began to drain, but the water stopped at the connection to the plumbing pipe.I removed the drain line from the sink and discovered a blockage of debris at the plumbing.I cleared the debris and drained the unit into my bucket and unit drained.I connected the hose back to the plumbing and unit drained water properly from the unit.No leaks detected at time of service.Customer satisfied.Job complete"
WASHER MAYTAG MVWB865GW0 "Arrived onsite and found unit not consistently switching between spin and agitate. Found gearcase leaking oil. Ordering gearcase, slider and clutch. Gearcase must be replaced. Advised customer on necessary repair. ; schdld next appmnt
MICROWAVE WHIRLPOOL WMH31017HS4 Arrived on site for microwave not working . Found fuse blown and one of the cams pushed back on interlock . Repositioned cam and replaced fuse . Tested unit , heating normally ,vent fan lights working . Job complete ."
MICROWAVE AMANA AMV2307PFS4 "Arrived onsite for microwave F1E4 error. Upon arrival found damage to unit frame called tech line and spoke with Sterling.
WASHER MAYTAG MHW6630HC0 Arrived on site for wet clothes at end of cycle and rinse not working . Ran diagnostics and got long fills error code . Found water supply were on wrong valves . Switched hoses . All checked normal in both test washes . No water leaks detected at time of service. Job complete .
MICROWAVE WHIRLPOOL WMH31017HS4 Arrived on site to install previous diagnosed parts. I gained access to the hood lamp socket and replaced with new. I gained access to the interlocks and replaced both with new. I found the connections loose. I tightened the connections down and reseated the connectors properly. I tested the unit with a cup of water and the unit heated with no issues. Job complete.
ICE MACHINE KITCHENAID KUIS18PNTB1 "Arrived on site for ice machine not producing ice. Performed diagnostics mode and tested operation. Found compressor activating. Measured amp draw to compressor and found leakage in sealed system. Will need to replace compressor, evaporator, filter drier and access valve.
DISHWASHER WHIRLPOOL WDT720PADM0 "Arrived on site for dishwasher not cleaning dishes. Inspected unit and work area, found no loop in drain line. Performed diagnostics mode, error F7-E2 heating element circuit had been interrupted. Monitored test cycle and measured amp draw to element. Found heater working. Found wash motor not activating. Tested voltage to motor and found 120 volts. Found failed wash motor.Removed failed sump assembly and installed new. Added loop to drain line and added zip tie to secure. Performed diagnostics mode and monitored operation and observed for possible water leaks. All tested good, no water leaks detected.
MICROWAVE JENN-AIR JMW2330WS01 Arrived on site to diagnose a microwave oven combination that is not responding to microwave controls. Disassembled and reassembled unit and product started working properly. No further repairs needed at this time.
WASHER MAYTAG MVWB835DC4 "Arrived on site to inspect washer noises. Upon further inspection, the customer advised that the unit makes a knocking noise during the spin cycle. I placed the unit in diagnostics showing no error codes. Continued with testing and the unit operated as designed with no unusual noises. I tilted the unit back and found a good amount of gearcase oil on the side panels, rotor, and drain pump. I advised the customer of my findings and removed and replaced the gearcase and slider and calibrated the unit. Retested in diagnostics and the unit is operating as designed. No water leaks observed during service, job completed."
COOKTOP JENN-AIR JGD8130ADB Arrived onsite for cooktop that wont ignite but just spark. Upon inspection I found 2 of the burners intermittently not igniting. I removed the burner assemblies and found the orifices for the questioned burners clogged. I unclogged the orifice and tested the unit. The unit is working as designed at this time and no gas leaks detected during time of service. Job complete.
REFRIGERATOR WHIRLPOOL ED5THAXMS00 Arrived onsite for refrigerator freezing food in the deli drawer. Upon inspection I found no frozen food in the RC the customer advised me that they had removed some food and rearranged the placement of items. I ran diagnostics tests and all passed. I could not see any frost build up and I could hear the air diffuser closing as designed. The freezing of the food must have been an intermittent failure due to placement and amount of items in the RC diverting the air to concentrate on one spot. No repairs needed at this time. Job complete. Job complete.
REFRIGERATOR WHIRLPOOL WRS335SDHB03 "Arrived on site to inspect refrigerator door gasket issues. Upon further inspection, I found the right RC door gasket gap on the left side at the upper portion of the mullion. I adjusted the door at the hinge and reshaped the gasket and its sealing properly now. No water leaks observed during service, job completed."
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site for refrigerator making noise and FC light not working. Upon inspection found all lights to be working properly. Tested and inspected unit and found copper tubing rattling creating noise. Made adjustments and added padding as needed. Tested unit and all operations are normal. No water leaks present at time of service.
COOKTOP WHIRLPOOL KCGS550ESS01 Arrived onsite for a cooktop that the customer is still smelling gas on. I checked the cooktop with a leak detector and I did find a fitting between the hose and valve leaking. I applied sealer and tightened the fitting. I tested the unit and found no other gas leaks at this time. The customer is going to monitor the unit today and will call back if they still smell gas. Call complete.
DISHWASHER MAYTAG MDB7959SHK0 "Arrived on site for dishwasher having very fowl smell. Didnt smell anything before diagnostics. No standing water,drain hose had good loop. Ran diagnostics all checked normal . Did notice a strong plastic burning smell . Found something plastic burned on back side of element causing fowl smell. Removed plastic and scraped remaining plastic off element . No water leaks detected at time of service. Job complete ."
WINE COOLER WHIRLPOOL WUW35X24DS02 "Arrived on site for cooling complaint. Powered unit on unit powered on compressor and fans running after about 5 min unit powered off,reset unit powered unit on unit ran for 15 min then shut off. Ordering control and thermistors ; ordrng 1 W11290657 (THERMISTOR ) and 1 W11296649 (THERMISTOR WHITE CONNECTOR ) and 1 W11298786 (CONTROL)"
DRYER SAMSUNG dv45h6300eg/a3 Arrived onsite for the dryer making a noise. During testing found that the motor hold down bracket was loose and came off allowing the motor to move around causing the noise. Repaired the bracket and reinstalled and dryer tested good with a load in it and noise is gone. Complete
REFRIGERATOR WHIRLPOOL KFIS29PBMS03 Arrived on site to follow up on door gasket issue causing frost in FC. On arrival found door gasket hanging off the bottom and adhesive not holding. Spoke with customer and agreed to replace gasket and glue new one on. ; ordrng 1 W10407216 (gasket-fip) and 1 W10841140 (adhesive)
WASHER WHIRLPOOL WFW94HEAC0 "Arrived onsite for washer door not opening. Tested unit and found faulty door latch. Replaced latch, test unit and unit is functioning properly. No leaks present at this time. Job complete ."
REFRIGERATOR FRIGIDAIRE FGFU19F6QFB Arrived on site to diagnose a refrigerator that is not consistently producing ice. Tested unit and found freezer temperature set to high and preventing proper cycling. Adjusted temperature settings and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
RANGE WHIRLPOOL WFG525S0HS1 Arrived on site and found left front burner is not igniting. Replaced burner head and it is now operating properly. Job complete
DRYER MAYTAG MEDX655DW1 Arrived onsite for dryer not heating. Upon inspection I found the thermal cut off showing open. I replaced the cut off and tested unit. Unit is working as designed at this time. Job complete
REFRIGERATOR WHIRLPOOL WRT348FMES00 Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the evaporator and compressor. I installed a UV drier and added a low side service tap on the compressor. I vacuumed the system and it held a 30 psi vacuum. I charged the system with 4.16 ozs of R134A. I tested the unit and had good pressures and frost pattern. Call complete.
REFRIGERATOR WHIRLPOOL WRV976FDEM01 "Arrived on site for refrigerator not making ice. Inspected unit and work area. Measured temperature in ice container and found within range. Performed diagnostics mode and checked ice maker error codes, found E2 lost home position. Cycled inlet valve and found ice maker getting water. Cycled ice maker and monitored operation. Found water coming from ice maker housing. Disassembled ice maker assembly and found water leaking from ice maker. Will need to replace ice maker. ; ordrng 1 W11294907 (ICE MAKER)"
REFRIGERATOR WHIRLPOOL KRMF706ESS01 Arrived onsite for the refrigerator to replace the previous diagnosed parts. I replaced the Aurora control and ran service test 19. I had 14VDC to the fill tube heater. I ran service test 45 and the ice maker filled with water.
WASHER KENMORE 110.499626 Arrived on site to diagnose a washing machine that is making unusual noise. Tested all parts and components and found no abnormal operation in unit and no abnormal noises present at time of service. Advised homeowner on findings. No repairs are needed and no leaks were found at time of service.
DISHWASHER WHIRLPOOL WDT720PADM2 "Arrived on site for dishwasher not powering on. Inspected unit and work area. Tested incoming voltage to unit and found correct. Tested voltage at control and polarity and found correct. Tested out coming voltage to UI and found none. Disconnected UI and found no response from control. Found failed control at this time.
DISHWASHER KITCHENAID KDPE234GPS0 "Arrived on site for dishwasher not filling with water. I inspected the unit and work area. I found fault codes F6e4 float switch open, f5e2 door latch stuck closed. I inspected the float switch, and found it stuck up, I reseated the float switch and replaced the door latch. I ran the unit through a diagnostics cycle and found it operating as designed. No water leaks. Job complete."
RANGE WHIRLPOOL WFE515S0JS0 Arrived on site to install New control panel to resolve damaged panel from delivery. Replaced panel and retested. All is working as designed. Call complete.
RANGE WHIRLPOOL WEG750H0HZ0 Arrived on site for gas leak . Plumber has put longer line on . Used leak detector on fittings . Found connection on regulator was loose . Tightened up connection . Rechecked all connections . No other gas leaks detected at time of service. Job complete .
DRYER WHIRLPOOL WED560LHW1 Arrived on site to install new front panel due to scrape from delivery. Replaced panel and retested. All is working as designed. Call complete.
RANGE WHIRLPOOL WFE515S0JS0 Arrived on site to install new control panel due to damage from delivery. Installed new panel and retested. All is now working as designed. Call complete.
REFRIGERATOR KITCHENAID KBSD608ESS00 "Arrived on site for defective water line in door. Removed defective door installed new dispenser side door checked door seal good,checked water dispenser good no leaks."
RANGE KENMORE 79073239312 Arrived onsite and replaced clock control to repair. Unit is now operating as designed. All checks good.
MICROWAVE WHIRLPOOL WOC54EC0HS01 "Arrived onsite to replace parts previously diagnosed,replaced parts, test unit, unit working properly, job complete"
MICROWAVE WHIRLPOOL WMH32519HZ1 Arrived on site to replace filter board and diode and cap and magnetron. Replaced all parts test unit and unit heating correctly.
ICE MACHINE KITCHENAID KUID508ESS1 "Arrived on site to install parts previous tech ordered. Replaced reservoir drain pump and bin thermistor,ran diagnostics all test passed."
DRYER WHIRLPOOL WED7500GC0 Arrived on site for door not stay closed . Replaced catch . Door is now staying shut . No lint build up at time of service. Job complete
REFRIGERATOR KITCHENAID KRMF706ESS00 Arrived onsite and found deli control had gone out. No excessive moisture or corrosion under deli control. Ordering deli control and returning with other controls to repair. Unit is working as designed at this time but had been slightly to warm for a few days recently. Customer has digital read of temps on constant display.
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site to test unit for unit not washing. Test unit and found unit not draining. Replaced pump drain test unit and unit test good job complete
DRYER MAYTAG MEDC215EW0 "Arrived on site and found dryer is noisy while running, found a wood screw stuck in the felt. Graham is hitting it on each rotation. After removing wood screw dryer is running normally end noise has stopped.
WASHER WHIRLPOOL WFW97HEXW2 Arrived onsite for a washer to replace the previous diagnosed parts. I ran diagnostics and after the door locked the drain pump never started. Upon further inspection I found the motor control unit burned up causing the issue. I explained to the customer that the MCU needed to be replaced and the office would call with a RS date. Ordering WPW10374126 cntrl-elec.; ordrng 1 WPW10374126 (cntrl-elec)
REFRIGERATOR KITCHENAID WRV986FDEM01 "Arrived on site to inspect refrigerator cooling issues. Upon further inspection, customer advised that the unit stopped cooling and the fan was making a loud noise, but now its cooling again. Customer advised they turned the unit off at the breaker for a few hours and turned it back on and its been cooling since. I tested temps in the FC=10 degrees & RC=40 degrees. I found a small puddle of ice under the RC drip pan. I ran test #4 in diagnostics and the unit operated as designed. Due to the history of this unit with the RC evaporator freezing up and per service pointer W1092686F, I am ordering the RC evap motor harness and clamps and will return with the inverter, hv control and UI. Also ordering a CNOTE-AUTHORIZATION for the mentioned parts. Office to schedule return service. No water leaks observed during service.; ordrng 1 CNOTE (AUTHORIZATION ) and 1 W11087438 (motor-evap) and 4 W11456069 (CLAMPS)s"
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived onsite for door to unit having scratches. looked at door, found scratches. Replaced door. No issues at this time.
COOKTOP WHIRLPOOL W3CG3014XB02 Arrived on site to test unit for gas leak. Test unit and could not find gas smell checked regulator and all the valves and burner no gas. Advised customer to checks the gas line and customer informed me they had the roof collapsed not to long ago and that is potential damaged to gas line in between walls. Job complete. The cooktop it self no leaking gas
WASHER MAYTAG MVWX655DW1 Arrived on site for washer not spinning/draining properly. Tested and inspected unit and found failed actuator. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
OVEN WHIRLPOOL WRF555SDFZ09 Arrived on site for refrigerator noise and loose handles. Tested and inspected unit and found failed set screw not tightening. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for water leaking. Found drain frozen in freezer and fresh food. Removed compressor cover,removed drain tube found obstruction in tube. Cleared drain tube checked water flow through tube good,defrosted drain line in liner,reinstalled drain tube,ran defrost cycle water draining correctly.
WINE COOLER KITCHENAID KUBR304ESS00 "Arrived on site to diagnose wine cooler that customer feels may be unusually loud. When I arrived the fan and compressor were running and were noticeable. Unit is on a hardwood floor in an under counter cabinet. Shared use and care guide information on normal sounds with customer, and advised them that hardwood floors and cabinets can cause louder noise as there is no noise insulation. Unit is working as designed at this time. Advised customer to record video if issue repeats. There is no ice or frost on evap fan and condenser fan is good. Call complete."
DISHWASHER KITCHENAID KDTM404KPS0 Arrived on site to diagnose dishwasher with missing piece of insulation. On arrival customer showed me the piece they had found. Insulation was from the toe plate. Removed toe plate and placed insulation in proper location. Unit is now working as designed.
REFRIGERATOR MAYTAG MFT2976AEM00 "Arrived onsite for previously diagnosed parts, installed new drip pan, evap cover ties clamps and screws as well as wiring harness, and uI and control tested unit tested good. Job Completed."
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site for bottom draw being damaged. I inspected the unit and work area. I found the draw panel dented. I removed the damaged panel and installed a new one. I had the customer inspect the panel and he said it looks good. Job complete.
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived on site to install previously diagnosed and ordered part. Due to the upper back LED module strip light going out, I removed and replaced the strip and tested. Lights are operating as designed. No water leaks observed during service, job completed."
WASHER WHIRLPOOL WFW94HEAW0 Arrived onsite for washer leaking. Upon inspection did see the torn bellow. Ran test cycle and water began to leak from door front. Stopped cycle and brought it to customers attention. Bellow will need to be replaced and water removed from floor liner to investigate any other potential leaks. Customer is aware of leak and using shop vac to remove water in liner. Office to reschedule. ordrng 1 WPW10237499 (bellow)
REFRIGERATOR WHIRLPOOL WRF767SDEM00 Arrived on site to install previous diagnosed parts. I gained access to the freezer tracks and replaced with new. I cleared all the frost out of the freezer and off of the drawers. I tested the freezer door to see if it seals all the way. I found a couple of spots that the gasket isnt closing all the way at. I remolded the gasket with my steamer and the freezer is now sealing properly. Job complete. No water leaks detected.
FREEZER WHIRLPOOL WRF767SDHV00 Arrived on site for refrigerator not cooling in RC. Inspected unit and work area. Measured temperature in RC at 60°. Performed diagnostics mode and found evaporator fan not running. Found failed evaporator fan motor. ; ordrng 1 W11224591 (EVAPORATOR FAN)
DRYER WHIRLPOOL WED4616FW0 Arrived onsite for dryer not working. After inspection found open thermal fuse and element. Replaced both fuse and element. Tested unit and unit is functioning properly. Job complete
REFRIGERATOR WHIRLPOOL WRF990SLAM00 "Arrived on site to replace previously diagnosed parts. Homeowner requested the fridge defrost mode be set to basic allowing it to defrost every 8 hours. Tested this setting by hard reset (unplugging) to ensure it remained in basic defrost mode, and it did. Tested measured fill and filled correctly. No leaks detected. Job complete."
DISHWASHER KITCHENAID KDTE234GPS1 "Arrived on site to inspect dishwasher not working. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and no water came into the unit and then the motor came on and began to make a loud screeching noise. I stopped testing and removed and replaced the valve and retested and got the same results. I checked the water inlet under the sink and the water is turned on. Using my wet vac bucket, I disconnected the water hose from the valve and turned the water on and no water came out the hose. I verified that the hose was not kinked. I advised the customer of my findings and that they would need to have a plumber check the water source. No water leaks observed during service, job completed."
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived on site and found leaking waterline, took one picture. Added a coupler after removing section of bad line and leaking has stopped. Job complete"
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Arrived on site for a refrigerator that was not cooling properly. Upon arrival I found that the freezer itself had a major defrost issue and was not being told to go in to defrost mode to get rid of the ice and had built up a considerable amount of ice in the freezer section blocking airflow to the fresh Food side. Running a diagnostic test I found that the defrost thermostat in the freezer was stuck open and after removing the back panel in the freezer I found that the thermostat was also miss placed on the coil. I ended up installing a new main harness to the thermistor as well as the thermostat itself and the UA main control in the front of the fridge that controls what mode the fridges in and after installing all necessary parts I was able to re-tested unit and found everything is functioning as designed with no leaks before during or after repair call complete
WASHER MAYTAG MVWX655DW1 Arrived on site for washer that needed a previously diagnosed gear case per tech line instruct. After completing necessary repair then retest of the unit and found that the same symptom with this new gear case is occurring as each prior Case that weve installed. I did call tech line and ran through multiple steps stripping down the entire unit two is bare minimal to verify that the gear case was in the bad and after verifying it with wpool o
DRYER GE GTD65EBSJ3WS Arrived on site for dryer that was not turn on after having a belt installed from customer. Upon arrival I ran a diagnostic but found that there was no error codes indicating a hardware software issue and then disassemble the dryer and found that the activation switch to the motor relay that the idler pulley is supposed to activate whenever the belt is installed was not properly being activated because of the fact that the pulley fell out a place from the belt breaking prior. I realigned the idler pulley arm and re-tested the unit and everything is now functioning as designed call complete
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived onsite for refrigerator not level and dripping some sort of grey glue substance from the bottom left corner of the unit. Upon inspection I found the grey substance had dripped on the floor coming from the inner chassis or frame of the unit. I leveled the unit. The customer advised to me that the refrigerator has gotten louder in the recent months. I ran a diagnostics test and found the damper sounded abnormally loud and would not shut off even after I exited diagnostics. I am ordering a damper (W11236851) I will do some research on the grey substance and try to provide some info on next visit. If our research has no affect then will call techline on next visit to report. Office to R/S due to part availability ; ordrng 1 W11236851 (diffuser)
DISHWASHER GE PDW7800P00BB "Arrived on site for door difficult to close, Previous complaint was cabinet under the sink was wet. The door was discussed with the customer in the initial diagnosis before reinstalling dishwasher. Opened and closed door several times starting a cycle each time took one video of effort required to close and start dishwasher, sent video to DW. Effort required to close door is normal for this model and this type of door latch.
RANGE WHIRLPOOL WFG550S0HZ1 "Arrived on site and inspected range and found center burner is only half igniting. Disassembled burner and reseated it and it will now ignite completely, took 1 picture."
WASHER FRIGIDAIRE FAFS4272LW0 Arrived onsite to install previously diagnosed parts. I installed the door hinge and latch assembly but the control I have with me was not the one intended. After replacing the hinge and latch assembly I tested the unit and its working as designed at this time. No leaks were detected during time of service but I advised the resident to keep an eye on the unit to be sure. Job complete.
WASHER MAYTAG MVW7232HW0 Arrived on site for vibration during cycle. Installed previously ordered UI panel. Had customer start the WIFI process to get UI out of WIFI mode. Washer started as designed. Customer will need to connect washer to WIFI app to utilize wireless connection. Ran diagnostics and operating as designed. No leaks detected. Job complete.
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Arrived onsite for the refrigerator not dispensing ice. During testing found that the ice bin could be faulty ordering parts and office to schedule ; ordrng 1 W11185686 (ice-contnr) and 1 W11399844 (CONTROL) and 1 WPW10317991 (motor)
WASHER WHIRLPOOL WFW8620HW1 Arrived on site for washer locking issues. Tested and inspected unit and found failed latch. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
DRYER WHIRLPOOL WED7500GW0 Arrived onsite and found unit with missing electrode. Causing all sensor loads to not function. Replaced missing electrode. Unit is now operating as designed. Advised customer on repair. All checks good.
RANGE WHIRLPOOL SF367LEMB "Arrived on site for oven not heating properly, takes a long time to cook anything. Very little heat and clicking. Ran three sets of temps to see where temp range is falling. Average was 354 from three temps taken. Clicking noise was just the igniter sparking the flame. Oven heating as designed. Job completed.
WASHER MAYTAG MVWC565FW0 "Arrived on site to diagnose washer that is tripping breaker regularly and banging around. Performed diagnostic on unit and found suspension weak and saggy, causing abnormal basket movement. Replaced suspension. Found unit is on a GFI breaker, and its tripping when unit is under extra heavy load, and motor is pulling power to spin. Advised to have gfi breaker removed and put on regular breaker and it should resolve the issue, likely just due to possibly aged motor and GFI circuit. Tested with new suspension and ran calibration. Unit is now working as designed. Call complete."
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Arrived on site for ice maker leaking. Tested ice maker and it is faulty. Row of ice was not complete and cubes were misshaped. Installed new ice maker and cycled once. No leaks detected. Job complete.
OVEN WHIRLPOOL WFG710H0AE0 Arrived on site to test unit for oven not working. Test unit and found bad control board and bad spark module for oven.
REFRIGERATOR KITCHENAID KUBR204ESB01 "Arrived onsite to test unit for door seal issue, no issue with door seal, customers issue was dust on the inside of door
DRYER WHIRLPOOL WFW5620HW0 "Arrived on site for washer having rubber smell. Inspected unit and work area. Found door bello deteriorating. Performed diagnostics mode and checked fault codes. Performed automatic cycle and monitored operation. Dis assembled unit and inspected all wires and drain bellow. Removed failed door bellow and installed new. Ran automatic test cycle and observed for possible water leaks. All tested good, no water leaks detected."
COOKTOP WHIRLPOOL KCGS956ESS02 Arrived on site and tested operation. Found incorrect cap placed on center simmer burner of front right. Installed correct cap on burners and tested operation. Unit tests good. Job complete
WASHER MAYTAG MVW7232HW0 "Arrived on site for a washer that wont start. Inspected unit and work area. Customer advised that they had done some work on their unit and certain parts were missing. Found basil and striker missing and found latch broken as well. Play Stina in-service diagnostics and found an F0 E7 (wash load detected during cleaning cycle), F2 E1 (Stuck key), F7 E 9 (locked rotor), and F0 E3 (overload) error codes. Attempted to activate lid lock and lid lock would not activate. Tested voltage going to lead block from control and did not find any voltage. Ordering control, bezel, and strike . ; ordrng 1 W11215091 (BEZEL) and 1 W11419171 (CONTROL) and 1 W11457841 (STRIKE)"
MICROWAVE MAYTAG MMV5208WB1 "Arrived on site and inspected microwave that was recently repaired by another company.Customer advised after the previous repair, she put Mac and cheese in the microwave and heard a loud pop and smelled strong burning odor.I removed the top grill and the metal grill over the control and discovered the transformer and all wiring related to the main components was totally burned and the popping noise was the sound of the transformer exploding inside the cabinet.The magnetron and noise filter board were also affected and had charring on them.No parts installed on this date.Job complete"
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Arrived on site for refrigerator ice dispenser issues. Tested and inspected unit and found operations appear normal. Called tech line (SR# 7728491579) made aware of stated issues and what found and done and found prior. Was instructed that unit is operating as designed and to instruct customer on this. Did as instructed. No repairs are needed at this time.
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 Arrived on site to install ice bucket to resolve no dispensing. Retested with new ice bucket in. Verified shaft is now spinning freely. All is working as designed. Call complete.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site for loud noise. Ran diagnostics diagnosed noise from gears in diffuser assembly,replaced defective diffuser,ran diagnostics noise no longer present"
DRYER GE GUD27ESSMWW Arrived on site for dryer and eating a previously diagnosed damaged belt. After installing belt and attempting to run test on dryer I found that there is a little safety relay built into the dryers motor that is not functioning correctly. Its not allowing the motor to turn over now and is causing the motor to shut off as soon as you let go of the start switch. We will need to return with a new dryer motor for this unit to complete final repair. I did test the door switch and it is functioning as designed issue is within motor. Office to reschedule once availability apart ; ordrng 1 UNKNOWN (MOTOR) and 1 UNKNOWN (RESEARCH MOTOR)
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived for dishwasher condensation, upon arrival found dishwasher operating as designed and condensation on plastic tube walls as designed."
DRYER GE GUD27ESSMWW Arrived on site for dryer and eating a previously diagnosed damaged belt. After installing belt and attempting to run test on dryer I found that there is a little safety relay built into the dryers motor that is not functioning correctly. Its not allowing the motor to turn over now and is causing the motor to shut off as soon as you let go of the start switch. We will need to return with a new dryer motor for this unit to complete final repair. I did test the door switch and it is functioning as designed issue is within motor. Office to reschedule once availability apart ordrng 1 UNKNOWN (MOTOR) and 1 UNKNOWN (RESEARCH MOTOR)
WASHER KENMORE 796.4158341 "Arrived on site to install previous diagnosed part. Gained access to drain pump and removed water with shop vac . Removed failed pump assembly and installed new. Assembled unit. Performed diagnostics mode, monitored operation and observed for possible leaks. All tested good, no water leaks detected.
FREEZER WHIRLPOOL WRS325SDHZ05 Arrived on site to test unit for loud noise. Found left side foam air channel insert loose. Put aluminum tape to both sides to hold in place and verified noise is no longer present. Job complete.
WASHER MAYTAG MVWB765FW3 "Arrived on site and inspected washer and found control panel is operating properly. Ran test 51 and calibration 52, no fault found with washer, job complete."