Willie - Austin, TX
Brand new refrigerator with two service calls. Whirlpool should be better than that
Michelle - Austin, TX
Luis was extremely helpful, professional and knowledgeable. I couldn't have asked for a better technician.
Kelly - Cedar Park, TX
Great Service! Lou was very professional and thorough!
Susan - Round Rock, TX
very thorough, great communication, professional
great technician, fast worker, superb results.
Thhomas - Austin, TX
this was best repair we have ever had - Super!
Ice Maker Replaced
Ladonna - Leander, TX
No cost warranty replacement
Great customer service
Sheryl - Leander, TX
Joe - Buda, TX
Fast and efficient service
Lea - Pflugerville, TX
My technician knew exactly where to look and fixed my washer in just minutes. Works great now.
Fast and effective
Kb - Microwave - Issue with install - Leander, TX
Appliance Express was able to get out to our build with same day service and complete the job in one trip, then On the next Monday we had an issue with a dishwasher in another home(we build a lot of them!) and Appliance Express was able to meet our time crunch needs to we could close on this home and make one more happy customer! It's pretty cool seeing a build, turn into a house, then in a day become someone's home, and Appliance Express helps us out with that along the way!
Janet - Copperas Cove, TX
Very nice young man. Fixed the dryer
Awesome and Great customer service
Darryl - Copperas Cove, TX
Luz - Georgetown, TX
Our serval was friendly, courteous, knowledgeable, and prompt.
Elliot - Liberty Hill, TX
We had a warranty service call. First Whirlpool was directly contacted, then Whirlpool contracts the work to Appliance Express. Appliance Express does not honor the Whirlpool scheduling service. Originally we we told that a tech would be here between 12noon and 4pm. We were no showed this appointment and had a missed you flyer stating 5pm. When we called to reschedule we were told that whatever Whirlpool quotes us regarding time frame, Appliance Express always schedules it at a different time. All and all, once we scheduled with Appliance Express directly, they were on time.
Amli - Austin, TX
Great interaction with the residents , making resident feel like he is part of the maintenance team .
early, friendly and knowledgeable
Larry - Georgetown, TX
Steve arrived early which was great and assessed the problem and found an issue and corrected it.
very good service
Sterling - Killeen, TX
Dana - Leander, TX
Our service tech was very friendly and knowledgeable. Called ahead of time with arrival estimate. Overall great experience.
Why Can't Every Comapny Be As Good As Appliance Express
Janet and Kent - Georgetown, TX
The three technicians that have visited our home in these past two years are outstanding in every respect, attentive to every detail and resolved the issues in a totally professional manner. Quite frankly we use our experiences with Appliance Express as the benchmark for any repair personal that assist in any repairs that our home needs.Sadly not one other experience has even remotely come close to our experiences with Appliance Express
Shellie - Cedar Park, TX
Appliance Express did a great job. The technician showed up on time and did the work needed to repair 2 of my appliances. He had the necessary parts on hand, he was professional, and my appliances are now working. This was warranty work. I would definitely use Appliance Express again.
Great customer service
Cheryl - Austin, TX
Leo provided prompt, professional and knowledgeable customer service.
David - Bertram, TX
Great service and tech
Prompt and friendly. Very honest about service needs.
Jan - Georgetown, TX
Dishwasher repair- excellent job .
Sadia - Pflugerville, TX
Mike - Bastrop, TX
John - Georgetown, TX
Larry - Killeen, TX
Great job recommend this repair company to anyone that need appariante repair done
Rincy - Round Rock, TX
The technicians greeted when entered and did their job efficiently
Carol - Brenham, TX
Stephen - Round Rock, TX
Tyler arrived promptly and was super nice. He was very knowledgeable and completed the work promptly. Would recommend to anyone needing help with their appliance!!!
knowledgeable, patient, thorough
Andy - Austin, TX
We had a strange noise in our new Whirlpool fridge. We played an audio recording for Luis. He calmly said “I know what the problem is” and proceeded to fix it. Since this is a new fridge he then asked if there were any features we would like him to demonstrate or explain. He was very patient with all our questions. We also noted how organized he was with his tool kit (not haphazard and strewn about). Very professional.
Celeste - Pflugerville, TX
Donald - Canyon Lake, TX
Service was good. Had neighbor here to meet serviceman. We have American Home Shield , so don't know the total cost of repair, but paid a $75.00 fee each time microwave was repaired.
Service was fast....
Margi - Georgetown, TX
Over the experience with APpliance Express was "good". However, I have a few concerns. The name on the receipt was incorrect as well as on this survey. I called and spoke to a representative and shared this feedback and she assured me that she would correct it. Also, Gerry and a gentleman in training replaced a part on the refrigerator. I was comfortable with the price. He assured me that this would correct the problem. About 2 hours after the service person left, I walked into the kitchen and water was on the floor in from of the refrigerator and on the side. I mopped the floor and didn't see any other signs of water that night nor the morning after the repair. However, I called AE and spoke to a representative and explained what happened and asked if the serive person could be notified of the situation. She assured me that she would contact the service person and call me back shortly. I did not receive a followup call that day at all. Not even a staus call of any sort. I did see a missed call the next day mid day to early after noon asking me to return the call to schedule a serive call. I was out of the area so I have not retured the call. To me this was not a good customer experience at all and a bit frustrating. I'm also hoping that the issue has truley been corrected with my refrigerator as Gerry assured me.
Amy - Austin, TX
James - Georgetown, TX
Very good service.Great person to work with.
Mark - Austin, TX
Gordon - Wimberley, TX
Diego was great! Skilled, pleasant and fast!
He didn't do anything but make a call. He left no follow up instructions Wasted time
Charles - Austin, TX
Horrible, I feel I'm at square one. I don't know what the next step is and I have to call Home shield Monday PS I will not pay for his coming to my house!!!!!
John - Killeen, TX
Theresa - Georgetown, TX
Leonard - Manor, TX
Very professional. He gave me additional information concerning my refrigerator.
Disappointed - Austin, TX
Well, this was the third time someone came out to “fix” the same washer and this was probably the least amount of effort I’ve ever seen someone putting into figuring out the real issue. I was told that the motor is rubbing on the water pan and that replacing or removing the water pan would resolve the issue. Well guess what? The washer still doesn’t wash after removing it from the water pan, there is plenty of room between the motor and floor (the motor doesn’t even get close to rubbing on the floor) and the washer still stops washing after 4 minutes, at which point it freezes and we eventually end up with an “LF” code. If you guys are not able to fix the same issue after 3 tries, maybe you should just shut down your operations and start doing something else for a living. I can’t express how bad you are at your job.
Pleasant & Painless!
Laura - Austin, TX
Joseph was extremely nice and super knowledgeable! Fixed the issue with no problems.
Great service under extended warranty
Jeanene - Seguin, TX
Bill - Austin, TX
Hal - Austin, TX
Technician was very friendly and knowledgeable. Problem was diagnosed promptly and the problem was resolve.
Warranty repair work done fast!
Bruce - New Braunfels, TX
Claudia - Georgetown, TX
I was happy with the work and fast response
Dryer still not starting correctly. It takes several tries at pushing START button before it starts. Please send Robert back out to check it. Thank yo
James - Luling, TX
Dryer still not starting correctly. It takes several tries at pushing START button before it starts. Please send Robert back out to check it. Thank you
William - Austin, TX
Can't rate cost as it was warranty
Lillian - Austin, TX
Lou gave me an informed step by step service.
Amena - Austin, TX
Morris - Spicewood, TX
Brandon was very nice and helpful and did a great job!
Efficient and effective
Larry - Austin, TX
Job completed quickly and is working like a champ.
Larry - Brenham, TX
Very pleasant and thorough
Frances - Spring Branch, TX
Sailaja - Austin, TX
Thanks! for excellent service
Tania - New Braunfels, TX
Mark - Austin, TX
Cliff was very professional and helpful. He got the job done quickly. He also showed up on time.
Anita - Austin, TX
Derek was terrific. He diagnosed our problem and explained it to us clearly. We would gladly have him back again.
Mike - Georgetown, TX
Tyler arrived on time and knew what was wrong within a minute. He gave us suggestions as to a remedy which worked out great.
Kim - Austin, TX
We were able to solve our problem.
John - Austin, TX
He was very patient when showing that the problem was a dryer sheet snagged and covering the moisture sensors.
Janet - New Braunfels, TX
Great communication. We knew when they would be there and they were very punctual. Nice, respectful and very knowledgeable service tech.
Professional and courteous
Helen - Horseshoe Bay, TX
Professional and friendly
Christine - Georgetown, TX
Francine - Temple, TX
Best Service Ever
Dilip - Brushy Creek, TX
Great Service, two times in a row, not because I got lucky...these guys are truly professional, caring and awesome. I think it is the company culture.
Highly professional friendly service
Michael - Leander, TX
Carol - Brenham, TX
The service men were very efficient and answered all my questions. Would recommend your company to any one need this type of service.
Lisa - Austin, TX
Megan - Pflugerville, TX
Nick - Cedar Park, TX
Service was excellent. Lou stayed longer to ensure the unit was defrosted. So thankful.
Very nice Service Man
Tommy - Dripping Springs, TX
Came when they said they would, very nice and knowledgable.
Jessica - Round Rock, TX
Stacie Schlogel - McQueeney, TX
The technician was amazing. The company was amazing. They were very quick to get my repair done.
Jessica - Round Rock, TX
After multiple fails the tech was able to figure out the issue and get both the stove and microwave light back to fully functional. Excited to make Pizza!!!!!
Fast and Easy Fix
Karleigh - Leander, TX
Lou had a small timeframe to work through and made it within. He was quick and gave great explanation as to what the problem was and how to fix it. There were no parts needed for the job and he gave great recommendations as to what could fix the problem.
Great Service, Fast
Matt - Austin, TX
Ruth - Georgetown, TX
Very good team member came and recognized the problem right away. He was friendly and knew what he was doing.
Lucious - Austin, TX
Very nice and professional.
Carlton - Austin, TX
efficient and reliable service
Patrice - Georgetown, TX
Service for our dishwasher, tech arrived with several appropriate parts, which determined our decision to get the repair done (we would have considered replacing the appliance had we had to wait for parts to be ordered)
Jesse - New Braunfels, TX
Thanks so much!
Dominic - San Marcos, TX
Diego was incredibly helpful and exactly the type of service I hoped to receive!
Nathan - Dripping Springs, TX
Stuart - Georgetown, TX
Richard - New Braunfels, TX
Representative was on time and provided efficient and friendly service
Very great quickly service
Lauren - Buda, TX
Tashall - Killeen, TX
Technician was humble, very proficient and reliable. He answered all questions
Chris - Austin, TX
Great service from Joe! Very courteous and informative. If I use this service again I will request Joe as my repair man. Thank you!
Great Customer Service
Dorothy - Del Valle, TX
Pulte - Brushy Creek, TX
Kathy - Georgetown, TX
Andrea - Pflugerville, TX
Valerie - Buda, TX
Great service by Appliance Express and Robert.
Quick diagnosis and resolution
Don - Georgetown, TX
Professional, courteous and efficient. Explained everything in down to earth terms.
Didn't fix the problem
Cynthia - Austin, TX
Didn't fix the problem
Quick work, expert work, great results and some good advice.
Michael - Salado, TX
Great customer service.
John - Austin, TX
They dropped my scheduled appointment. They sent someone despite losing my appointment.
Itworks - Austin, TX
Fast & Efficient
Todd - Georgetown, TX
Jason - Luling, TX
Christina - Austin, TX
Danny - Kempner, TX
The best service!
Perfect scheduling and service
Ángel - Round Rock, TX
Vishal - Round Rock, TX
Tyler was awesome !!
Mary - Kyle, TX
Terrific service from friendly, professional technicians
Nora - Round Rock, TX
I had to wait a couple of days because the issue was not an emergency; completely understand. That said, they obviously paid attention to the information I had provided as to the problem. Brought the right parts, came on time, with communication ahead as promised. Gerry and Al were extremely nice and very efficient!
Manuel - Austin, TX
Fixed the freezer!
Jenny - Leander, TX
We had a great experience with Wesley of Appliance Express. He quickly diagnosed the problem, had all of the equipment he needed, and fixed an issue that we’ve had for months. Thanks, Wesley!
Crestview - Austin, TX
you guy allway taking care of us
Very slow schedule
Jack - Waco, TX
Wes - Georgetown, TX
Patrick - Austin, TX
Robert could not have been nicer or more attentive. I appreciated him taking time to hear all my concerns and help me plan the best course of action. He was also very diligent in his documentation and his working to make sure the areas I was concerned with were addressed under warranty. Well done and thank you to the entire team for being so helpful and supportive!
Daniel - New Braunfels, TX
Professional, on time, highly recommend
Patricia - New Braunfels, TX
Kevin was on time, polite and efficient.
Andrea - Round Rock, TX
Barbara - Georgetown, TX
Anna - Elgin, TX
Excellent service. Delightfully friendly repairman.
Professional, prompt service
David - Bastrop, TX
Great Job Tyler!
Steven - Round Rock, TX
Tyler was professional, courteous and took time explain everything he did. Well done
Grant - Austin, TX
Great customer service & kind & knowledgeable service man.
Irene - Waco, TX
Great ,honest, prom and excellent and great communication customer service.
Punctual, competent, professional
Gayla - Wimberley, TX
Diego was very good and fast with his service. Answered all questions and friendly.
Wade - Wimberley, TX
The technician was extremely knowledgeable and helpful with explanation of what was going on with the dishwasher. Really appreciated his patients and timeliness with the repair.
Harry - Georgetown, TX
Marion - Wimberley, TX
Timely, polite, quick and professional. The only thing that would have made everything perfect would Have been an earlier appointment. Whirlpool is not open on the weekend so I could not call to schedule until Monday, getting the first available appt on Wednesday. Diego was outstanding. He could not have been better.
Dennis - Dripping Springs, TX
Brandon came back and fixed the problem. On time courteous and fast work.
Dana - Kempner, TX
The technician was very professional and well trained. He diagnosed and repaired the refrigerator in no time. It seems to be making ice and no water is running out the front anymore.
Sandra - Wimberley, TX
Diego was very nice and did an excellent job
Sean - Austin, TX
Excellent! Lou did a great job. Below, cost is marked as excellent because the dishwasher was under warranty and it was at no cost to me.
Very efficient and friendly
Donald - Canyon Lake, TX
Great service and informative information!
Mia - Austin, TX
Joseph was awesome and informative. Out of all service techs that come out to my house, he is by far the funniest, nicest and intelligent of them all. If something happens to my appliances, I plan to specifically ask for him to come out because I think he is genuine and knows his stuff.
Michael - Lakeway, TX
Found the problem immediately and fixed it quick. Gave us numerous tips on buying appliances, very helpful
Ken - Salado, TX
Gail - Austin, TX
Fantastic. Paul figured out the problem and fixed our kitchenaid refrigerator
Alan - Austin, TX
Et - Seguin, TX
Terri - Austin, TX
Michael - Leander, TX
Technician was excellent
Christopher - Cedar Park, TX
Technician contacted before, very professional knew his trade and took care of the task at hand, excellent technician
Jose - Georgetown, TX
He calles before he arrived, and the he came early. I like that.
Al - Austin, TX
The experience was good, but the technician was polite and efficient.
Great, expert service
Joe - Georgetown, TX
I called in with a problem with my wash machine. They were able to diagnose it over the phone, order the part, and show up a couple of days later with a fix. I was amazed at how quickly the repair was made and how professional everyone there was.
Trinidad - Austin, TX
April - Bertram, TX
Diego is Great
Jill - Seguin, TX
Diego resolved the problem quickly and educated us on how to remove and put range door on properly.
Robert is Awesome
Jill - Seguin, TX
Robert arrived on time, solved the problem and provided valuable additional information! He is also customer friendly!
Fast, friendly service
Stanley - Austin, TX
Lou was very professional.
Nellie - Bastrop, TX
Joseph was very polite, and took time explaining everything. He was a blessing. Thanks
North - Hutto, TX
North - Hutto, TX
Annette - Georgetown, TX
Doran - Austin, TX
2 previous techs didn’t find the simple solution
Sophie - Belton, TX
Gentlemen, very professional
Glenn - Austin, TX
Jeff - New Braunfels, TX
Kevin was on time and did a great job. We are optimistic we have fixed our problem with his help.
Dave - Lakeway, TX
Luis was on time and did a great job.
Justin - Austin, TX
Brian - Austin, TX
Wesley was very professional, on time and handled my issue correctly. He also provided information on keeping my appliances running to their full potential.
James - Kempner, TX
Great service.. would use your company again and refer others.
Jeff - Georgetown, TX
Johnathon was very knowledgeable and friendly. Fixed our problem quickly and was confident with his work.
Great Service, Honest Technician
Lance - Austin, TX
Richard - Round Rock, TX
TYLER DID A GREAT JOB. HE ARRIVED PROMPTLY AND COMPLETED THE JOB QUICKLY. GOOD PEOPLE SKILLS.
Exceptional service, right on time, very knowledgeable
Wilfred - Pflugerville, TX
Chase was respectful for my need of an early appointment. He works diligently & ensured that the job was done right. After finishing his work, he made sure his workspace was clean. He’s professional, friendly, & does a great job.
Tayrin - Round Rock, TX
I am a working single mom/wife while my husband is serving overseas on deployment. With limited PTO from work and time in general I was hesitant to call just anyone to service my appliances and waste my time and money. On Tuesday 10/9 I put out a late night service request to have my washer and refrigerator which have been acting up for a few days looked at. My biggest fear was having to wait an eternity for someone to come out and look at my appliances and would they fix them correctly that was another concern and how long before that happened from start to finish, I wondered.To my surprise on 10/10 the very next Wednesday morning I received a call from Appliance Express attempting to schedule a service time with me. We went ahead and booked Friday 10/12 at a time window that best worked for me with my limited availability. Tyler came out that Friday, at the earlier part of my time window surprisingly, I didn’t have to sit all Friday evening waiting for him. He took care of my washer immediately and ordered parts for my refrigerator and scheduled me for today Tuesday 10/16 again a date and time that worked for me and came out and completed the repair of my refrigerator. On both occasions Tyler demonstrated a high level of professionalism and knowledge of what he was doing. He was courteous and very respectful of my time. All in all having two appliances fixed in a matter of a week allowing for my schedule and time for parts to arrive that seems incredible and service like I have never had before. Thank you Tyler for being my official technician of choice from here on out when I call Appliance Express. Thank you Appliance Express for hiring smart young men like Tyler to represent your company and thank you for your prompt response to repairing my appliances in a way that was efficient and in a timely manner. While I don’t look forward to anything else breaking in my home I feel safe enough that while the husband is away serving our country I can rely on the help of Appliance Express and Tyler for future home appliance issues. Thanks so much for a wonderful experience. Two thumbs up and five stars for satisfaction from The Rios Family!
Mohit - Cedar Park, TX
Ronald - Austin, TX
C&D Appliance Studio - Marble Falls, TX
Nice tech, good service, efficient handling. (warranty repair through manufacturer)
Linda... Great Service...and on time
Linda - Round Rock, TX
Layde - Austin, TX
Caleb - Austin, TX
The Technician was very friendly and helpful.
Didn't do anything
Benjamin Orgain - Austin, TX
The tech wasn't able to do anything to fix my issue.
Beverly - San Marcos, TX
Karen - Cedar Park, TX
Very professional and friendly
Will - Austin, TX
On time and knocks out the work.
Bobby - Round Rock, TX
Although disappointed that our Maytag washer is less than a year old and has required replacement of two defective parts, the response by Appliance Express has been excellent. They responded in a timely manner, Tyler arrived with necessary parts and was quick to get the job done. He was very pleasant, courteous, respectful and knowledgeable about what needed to be done. I would not hesitate to call them for appliance service needs in the future.
Great Service, Steve was very professional.
Dwain - Temple, TX
Chris - Austin, TX
Excellent service call. Courteous, professional, and was able to fix our dishwasher ASAP.
Lynda - Temple, TX
Your are best will always ask for your services
Quick, fast and helpful!
Joe - Round Rock, TX
Arlene - Austin, TX
Jessica Fink - Pflugerville, TX
I had Wes come out to investigate my ice maker which had stopped working earlier in the week. He arrive earlier than originally estimated (a good thing) and the problem was fixed quickly. He said if it gave me any more trouble, he could come back by the following day to replace it. I did not need to take him up on that offer as the ice maker is now working as it should!
Continued Great Service!
MF - Leander, TX
Unfortunately had our second appliance failure -- BOO Whirlpool. Fortunately Appliance Express provided the service again and it was another top notch experience. Lou, the technician was on time, diagnosed the problem quickly and had it resolved within an hour. I love that Appliance Express shows up with the likely parts in hand -- none of the takes-a-week-to-get common part delays! I highly recommend them and our multiple experiences with Lou have been superb
service technician was knowledgeable and did excellent work I was well please with the outcome
Clifford - Austin, TX
Came prepared, had replacement part in hand!
Lisa - Austin, TX
Scott had everything with him when he knocked on the door. Had the old part replaced quickly, made sure it worked and was off to his next stop.
on time & very nice repair man 706 godspeed Pkwy, Pflugerville
Robert - Pflugerville, TX
Dawn - Georgetown, TX
arrived on time, found and fixed the problem quickly. made sure I didn't have any additional problems with any of my other appliances
Nicholas - Austin, TX
Lee and April Whitaker
April - Austin, TX
Quick and easy
Taylor - Liberty Hill, TX
Very friendly, process was fast and very simple!
Fast and fixed.
David - Leander, TX
Tommy was determined to satisfy his customer!
Sam - Kingsland, TX
Jerelyn - Liberty Hill, TX
James did a great job of taking care of a very elusive problem that didn't want to show itself while he was here. But he was able to locate the problem, fix it and get it done.
Got here early, got it fixed
Marcha - Burnet, TX
Unfortunately, this was the second trip since they needed to order a part, so I was without a washer for a week. But he got here at the beginning of the appointment window and got everything all fixed in short order.
Annette - Austin, TX
Jerry was the best service rep I have ever met. He diagnosed the problem with my frig in less than 30 minutes..
Great Service appliance under warranty
Llana - Cedar Park, TX
Very professional and ability to determine what the problem was and fix it.
Job done quickly
Weiling - Cedar Park, TX
REFRIGERATOR KITCHENAID KFIV29PCMS02 Arrived onsite for a refrigerator not cooling correctly. I found all sealed system components working. I found the compressor at a normal temp. I found the system pressures at -20 psi on the low side and 90 on the high side indicating a leak and possible restriction. I found the FC at 30 degrees and the refrigerator warm. I checked the RC evaporator and found the evaporator cover top tabs both broken. I found the right side anchor on the evaporator enclosure broken off leaving only one screw holding the cover on. I found the restriction in the cap tube on the evaporator. I replaced the complete e
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 Arrived on site to diagnose a refrigerator that is not cooling properly in the RC. Tested unit and found all parts and components fully functional but shelves to packed with items preventing proper airflow. Advised homeowner on findings. No further repairs are needed at this time and no leaks were found at time of service.
WASHER WHIRLPOOL WTW5000DW2 Arrived on site washer not cycling. Upon arrival customer informed that unit is working but not well and makes noise. Tested and inspected unit and found failed motor and gearcase. Ordering needed parts as well as washplate in case needed. No water leaks present at time of service.; ordrng 1 W10752283 (washplate) and 1 W11283592 (motor-drve)
WASHER WHIRLPOOL WTW4850HW Arrived onnsite for smell and not filling well. Found all operating as designed. and calibrated for customer. Advised customer on design and new use and care practices. No leaks at time of service
OVEN WHIRLPOOL WEG760H0DH0 Arrived on site for range not operating. Tested and inspected unit and found failed control. Contacted office and got authorization. Removed failed part and replaced with new. Tested unit and all operations are normal. No gas leaks present at time of service.
REFRIGERATOR WHIRLPOOL KBSD618ESS01 "Arrived on site for noise complaint while dispensing water. Tested dispenser off noise from filter housing,diagnosed filter housing g at an angle unable to fully install filter correctly to housing,adjusted filter housing installed filter fully into housing tested water dispenser unit working as designed."
WASHER WHIRLPOOL CHW9150GW1 "Arrived on site to install ACU, installed ACU and retested all functions. No problems or error codes found. Complete"
WASHER WHIRLPOOL WTW5000DW3 "arrived on site to inspect washer not draining. Upon further inspection, I found the unit with water in the basket. I attempted to place the unit in diagnostics and the control failed. I removed and replaced the main control and placed the unit in diagnostics showing no error codes. I attempted to manually test the drain pump and it failed. Afterwards, I found that the control was the part number and will need to be replaced with the correct part. I removed the water from the unit with my shop vac then tilted the unit back to find the drain pump cover was damaged and the harness was broken from the connector (photo). I advised the customer of my findings and am ordering the lower harness No water leaks observed during service.; ordrng 1 W11255099 (LOWER HARNESS) and 1 W11399437 (DRAIN PUMP) and 1 W11417466 (CONTROL)"
DISHWASHER KITCHENAID KDPE334GPS0 "Arrived on site for customer complaint of top rack falling off, I found multiple broken parts, I replaced both tracks and adjusters. Unit tested good."
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Arrived on site and found freezer evaporator frozen solid. Tested defrost circuit and found open bi metal. Unit will need new evaporator fan with harness to repair. I will also bring the heater and control on return visit. Customer to thaw unit for 48 hours prior to repair. ; ordrng 1 WP12729128 (heater)
WASHER MAYTAG MVWX655DW0 "Arrived to install previously ordered parts, removed and replaced which, tub and gearcase and tested properly no leak o site"
REFRIGERATOR WHIRLPOOL MRT311FFFZ Arrived onnsite and fresh food door gapping and causing air leak. Ordering door to repair and sealer.; ordrng 1 LW10856269 (STAINLESS STEEL DOOR) and 1 WP482338 (adhesive)
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to test unit for console not working. Test unit and found loose connection to console from previous tech. Secured connection test unit and unit test good job complete.
MICROWAVE JENN-AIR JMW2430DP00 Arrived onsite for a microwave to replace previous diagnosed parts. I replaced the inner door and tested the unit. The top corners of the door were no longer leaking but the customers WiFi blanked out again. I checked around the door for leaks and I got readings above 7cm along the top middle part of the door. I pushed in on the door and it didn’t change. I found the trim above the door bent. I straightened the trim and tested. It seemed to slow the leakage down but after the unit runs for 45 seconds to a minute. The meter starts bouncing up above 7cm in the center 12” above the door. It appears that the magnetron itself is leaking and needs to be replaced. Ordering W11346197 MAGNETRON. ; ordrng 1 W11346197 (MAGNETRON)
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on site for refrigerator too cold and not making ice. Tested and inspected unit and found failed thermistor. Removed failed part and replaced with new. Checked ice bin and ice bin was full of ice. Customer stated that some time’s it makes ice normal and sometimes it’s abnormal ice. Tested unit and all ice maker functions seem normal. Called tech line and spoke with Chris (SR# 7727508996) Made aware of issue and was was found and what was stated by customer. Was instructed that unit is working as designed. No other repairs are needed at this time. No water leaks present at time of service.
DISHWASHER WHIRLPOOL KDTE304GPS "Arrived on site and inspected dishwasher and found check valve is stuck, after clearing valve it is now operating properly. No water leaks detected at time of service, job complete"
MICROWAVE WHIRLPOOL WMH75021HZ1 Arrived on site to install previously diagnosed wave cover. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
DRYER LG DLE9577SM "Arrived on site for customer complaint of no heat, found faulty heating assembly, I replaced heater, unit tested good. Collected payment on cc.
REFRIGERATOR LG LFXC24726S/00 Arrived on site to diagnose a refrigerator that is not cooling. Tested unit and found failed compressor and possible refrigerant leak.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on job for complaints of condensation on strip between refrigerator and freezer section and left refrigerator door not staying open. Not able to confirm condensation but closer cam damaged. ; ordrng 1 W10917991 (hinge-door) and 1 WP12028505AP (ref dr closer cam) and 1 WP67003405 (block- piv)
WASHER WHIRLPOOL MVWB835DW4 "Left on site for washer that’s making a loud banging/grinding sound. Inspected unit and work area. Customer advised that her mom did one load where it was banging and then since then, she’s been running lighter loads and it hasn’t been an issue. Placed unit in service diagnostics and found an F7 E5 (shifter failure) error code. Ran unit through an auto test and found the unit spinning when it was supposed to agitate and then catching. When spinning it was making a chirping sound. Replaced gear case and tested unit. Unit ran as designed. Call complete."
COOKTOP KITCHENAID KCGD506GSS00 arrived on site to test unit for missing parts. Test unit and found piece missing to connect regulator to manifold. Someone had installed the unit and it was leaking and advised customer to do orifice conversion and now piece is missing. Called techline and they said they didn’t have a part number will have to research. Sr#7727511484; ordrng 1 PARTRESEARCH (PART RESEARCH )
REFRIGERATOR BOSCH B22CT80SNS/01 "arrived on site to inspect refrigerator door gasket. Upon further inspection, I found that the right RC door gasket was badly torn. I removed and replaced the gasket and shaped it using my heat gun. Tested the door and it’s sealing properly. I advised the customer to leave the door closed for at least 4-5 hours to allow the gasket to mold to the chassis. No water leaks observed during service, job completed."
MICROWAVE UNKNOWN MH1150XMB2 Arrived on site to test unit for unit not having power. Test unit and found unit getting power but control board not working. Will need new control part
REFRIGERATOR WHIRLPOOL WRF560SEHZ "Arrived to inspect unit not dispensing water or ice, found issue in housing replaced and still didn’t dispense, found reservoir frozen and will need replaced ; ordrng 1 CNOTE (OFFICE RS ) and 1 CNOTE (AUTHO ) and 1 W10801011 (reservoir)"
OVEN WHIRLPOOL WOS51ECOHS01 Arrived on site to install previously diagnosed UI console. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
VENTHOOD UNKNOWN UVL6036JSS0 "arrived on site to inspect venthood lights not working. Upon further inspection, I turned the unit lights on low and hit and all four lights are operating as designed. The customer pointed out how the lights “flicker” while on low setting. I advised the customer that due to the lights being LED and the voltage output is approximately half when on the low setting, the lights will appear to be flickering and is normal operation. I contacted Techline and spoke to Sterling and advised of my findings. Sterling had me check voltage at each light socket. On low setting for each light my readings were 62VAC. On high setting, each light was 124VAC. Sterling advised to check the harness and if all was good to replace the switch. Provided File #7727514270. I checked the harness and all was good. I remove and replaced the switch and retested and got the same results. Again, I contacted Techline and this time spoke to Robert and advised of the previous contact with Tec
WASHER MAYTAG MVWB965HC0 "Arrived on site to inspect washer for pulling in sheets, upon inspection found the tall agitator and it required a long drop stem to unscrew
DISHWASHER WHIRLPOOL IUD8555DX1 "Arrived on site for customer customer complaint of dishwasher not washing properly, found unit would send power to drain pump during fill and wash. I replaced control board, unit tested good."
WASHER WHIRLPOOL MVWC565FW1 Arrived onsite for unit not pumping out water. Tested unit. Found that drain motor was not working. Replaced drain motor. Tested unit. Unit test good.
RANGE WHIRLPOOL WFG320M0BW2 Arrived to inspect gas range not heating.Confirmed the complaint and calledCHRIS @Whirlpool Techline SR# 7727509705I was instructed to Ohm out the red plug from igniter plug to control (connector 2-1) continuity.Connection had continuity.Removed and replaced the control and unit began heating as designed.Job complete
REFRIGERATOR WHIRLPOOL WRS555SIHB00 Arrived to install previously ordered part.Removed and replaced the door.Verified operation.Unit now works as designed.Customer told to wait approximately 24 hours for health ice.All water lines were dry at the time of service.Job complete
DISHWASHER WHIRLPOOL KDTE204DSS0 "Arrived to inspect unit wi5 loud noise, ran diagnostics and found drain pump error, tested pump found loud replaced and tested properlyordrng
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site to install parts per tech support service pointer W11092686E. Replaced drain pan,installed clamps and zip ties per instructions on pointer,reassembled cover with 4 screws changed defrost setting to basic.
WASHER MAYTAG MHW6630HW0 Arrived on job to replace drawer and vent after replacement test operation. No leaks detected at time of service.
DRYER WHIRLPOOL WED8500DC4 Arrived on site for Drier that is not powering on. Inspected unit and work area. Tested voltage at the plug and found 245 V going from L1 to L2 but 243V going from L2 to neutral and 14V going from L1 to neutral. I advised the customer to have an electrician come fix their power supply. Call complete.
REFRIGERATOR WHIRLPOOL WRS970CIDM00 "Arrived on site for freezing in fresh food. Found multiple items frozen in fresh food,water tank frozen. Replaced ui and side wall thermistor. Gave customer instructions on defrosting fresh food compartment"
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site to inspect fridge for not cooling throughly, upon inspection found freezer to temp but top of fridge not getting cool air, checked damper and thermistor and found failure, replaced both (damper assembly) job complete"
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site to diagnose a refrigerator is not cooling properly. Tested unit and found miscommunication between evaporator sensors and controls causing defrost failure in the RC. Main control, user interface, sensor harness, and right side RC door gasket will need to be replaced. RC door gasket is torn in top right corner. .; ordrng 1 W10407212 (gasket-fip) and 1 W11089931 (panel-ui)"
MICROWAVE GE PEB7227SL1SS Arrived on job to replace switch holder. After replacement test operation. Microwave working properly door working properly.
RANGE KITCHENAID KSEG950ESS Arrived on site to test unit for shorted keypad error code. Replaced panel test unit and unit test good job complete.
REFRIGERATOR KITCHENAID KSSS48QMX01 "Arrived to inspect unit dishing water slow, replaced housing but still had issues, removed supply line and flow little to no pressure, assuming inline filter behind unit, would need 2 man to investigate. ordrng 1 CNOTE (2MAN) and 1 CNOTE (CUSTOMER WILL CONTACT WHEN READY )"
DISHWASHER JENN-AIR JDTSS244GP0 Arrived onsite and installed tracks and adjusters to repair failing upper rack. All checks good. Unit is now operating as designed.
OVEN JENN-AIR JJW2330WS00 Arrived onsite for a oven to install the previous diagnosed parts. I replaced the power supply control and tested the oven. The unit is working as designed.Call complete.
REFRIGERATOR WHIRLPOOL WRX735SDBM04 Arrived on site and installed new door gasket and ice bin. Tested operation and found unit working properly and door seal is sealing properly to door. Job complete
REFRIGERATOR WHIRLPOOL WRS325FNAM01 Arrived onsite and installed lighting to repair light failure. Unit is now operating as designed.
REFRIGERATOR WHIRLPOOL WRX986SIHV00 "Arrived onsite for refrigerator that is leaking water from the dispenser area. Inspected unit and work area. Tested water dispenser, ice dispenser, checked the separator for air leaks, tested icemaker fill test, and checked for air gaps causing ice to melt and found the unit operating as designed. I called Techline and spoke to Joel and then Sterling SR# 7727509851. Joel could not find the issue and recommended to have the customer unplug the water supply to figure out if it was in fact a water leak or condensation coming from somewhere. I spoke to the customer and he showed me underneath the bottom cover. Water was dripping from behind the back cover of the dispenser area. Removed UI and separator and found water condensation on the door where the ice chute goes into. I call Techline back and spoke to Sterling. He advised to use permagum to seal off the ice chute into the door and if the leak continued, to replace the door. Ordering sealant ; ordrn
REFRIGERATOR WHIRLPOOL WRB322DMBM "Arrived on site to inspect fridge for loud noise, upon inspection and testing found the damper door making very loud laboring noises, replaced damper and retested, no sounds heard. Job complete"
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for refrigerant leak. Replaced freezer evaporator and filter drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good unit cooling down correctly"
DISHWASHER WHIRLPOOL KDTE304DSS0 Arrived on site to replace sump and motor. Replaced motor test unit for leaks no leaks present at this time.
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 Arrived onsite to replace parts ordered by previous tech. Replaced parts. Tested unit. No leaks at this time. Job complete.
OVEN MAYTAG MER8700DS1 "Arrived on site for oven not heating properly . Found bake element Burned out . Replaced element , ran preheat . Found temps about 30 degrees off . Oh Ed our sensor and found failing as well . Replaced sensor . Ran temp checked . All checked normal . Job complete ."
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site to test unit for unit not responding found bad console will order new console W11297709 rescheduled ; ordrng 1 W11297709 (CONSOLE STAINLESS )
RANGE WHIRLPOOL GLS3665RS03 "arrived on site to inspect cooktop Ignitors continuously arcing. Upon further inspection, I found the middle burner Ignitor will constantly arc while the burner is operating. Customer advised the back left burner does the America’s thing intermittently. When I removed the cooktop from the base, i found that the front right burner orifice holder had a broken mounting screw. Also, I found where liquid had leaked through the cooktop and settled on the spark modules of the middle and back left burners causing them to short. I removed and replaced the modules and tested and the unit is operating as designed. The flames were high and showing orange/yellow tips due to the customer having humidifiers going in the home. No gas leaks detected during service, job completed."
WASHER MAYTAG MHW5500FW1 "Arrived on site for customer complaint of unit not starting or powering on at times. Found UI panel not responding all the time, power button not working. Also found overflow and door lock error. Ordering control, UI panel, pressure switch and door lock. F8e3 f5e4 ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10911042 (panel-cntl) and 1 WPW10448876 (switch-wl)"
WASHER MAYTAG MVWC565FW1 Arrived on site and found unit operating with failed actuator. Replaced actuator and cam. All checks good.
REFRIGERATOR WHIRLPOOL WRF736SDAW13 "arrived on site to install previously diagnosed and ordered parts. Due to the defrost bimetal failure and hv control not able to read the thermistors, I removed and replaced the HV control and FC evaporator fan/harness and tested. Unit is operating as designed and has begun to cool.Control was covered under warranty. No water leaks observed during service, job completed."
WASHER MAYTAG MVWC6ESWW1 "Arrived to inspect unit agitating while filling. Found issue to be from pressure switch, replaced and tested properly"
REFRIGERATOR GE ZISP480DXBSS "Arrived on site to inspect fridge for no cooling in fridge, upon inspection found the freezer cooling and fridge warm, compressor was running and air flow was good, UI giving weird temps and not adjusting air flow to fit, must replace UI and hv control due to all previous fixes, office to reschedule ; ordrng 1 1AUTHO and 1 WR55X10853 (UI)"
MICROWAVE WHIRLPOOL WMH31017HS3 "Arrived on site to inspect ,microwave and install mag cap and diode, installed all parts and retested microwave, fuse blew and microwave turned off, checked all wiring and connections and found loose connections, replaced all connections and ordering fuse, office to reschedule ; ordrng 2 W10138793 (FISE)s"
RANGE GE JGRS06BEJ1BB "Arrived on site for oven dad was having a hard time igniting. Inspected unit and work area. Tested unit and unit was filling with gas. It took 5 times to ignite the gas and once it did, it created a fireball inside the unit. Replaced bake igniter and tested unit. Unit is working as designed. Call complete."
FREEZER FRIGIDAIRE LFFH17F3QWC Arrived on site and found drain frozen and unit leaking water. Found temperatures at 2 degrees at top section and 26 near bottom. Cleared drain and moved bagged items blocking vents. Unit tests good. Job complete
DISHWASHER LG LDF5545ST "arrived on site to inspect dishwasher not starting and console flashing. Upon further inspection, I pressed power and the display began to flash. I pressed start and the unit beeped and nothing happened. I found the control lock was on so I turned it off and pressed start and the unit began to operate as designed. I demonstrated to the customer how to turn the control lock off/on. No water leaks observed during service, job completed."
DRYER MAYTAG MEDB835DW "Arrived on site and inspected dryer and found F4 E3 error code saved. For restricted airflow. Rand wire end it gave a F Eric owed within 5 to 7 minutes. Removed vent hose and ran again in error code did not return. Spoke with tech line and they recommended bringing back tester as well as inlet thermistor outlet thermistor , and control 7727513583; ordrng 1 280148 (cutoff-tml) and 1 W10106710 (test kit) and 1 WP8557403 (thrmst-fix) and 1 WP8577274 (thermistor)"
WASHER MAYTAG MHW6000XW2 "arrived on site to install previously diagnosed and ordered part. Due to the bellow having a hole in it, I removed and replaced the bellow and tested. Unit is operating as designed with no leaks.. No leaks observed during service, job completed."
REFRIGERATOR WHIRLPOOL WRT138FZDW00 "Customer monitored temp,at all 3 leds temp read 42 at the 4th led temp read 38 checked glass of water temp at 38 called tech support per tech support changed freezer setting and changed fresh food setting per tech support customer should add food to help regulate temp and if any other concerns call customer service.SR# 7727446577"
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site for no power to deli control,checked harness no power diagnosed defective harness,removed harness installed a new harness powered unit on deli control powered on,tested water and ice dispenser unit working as designed."
REFRIGERATOR LG LSC27910ST/02 "Arrived to inspect LG side by side refrigerator not dispensing water or making ice.Confirmed the complaint and attempted to access the back of the unit, but the unit was installed so tightly into the cabinet around the unit, it couldn’t be pulled free to diagnose the issue.
WASHER WHIRLPOOL WFW3090JW0 Arrived on site and found unit to be operating as designed. Customer advised that unit is loud in the spin cycle. Advised customer on loading. All checks good.
DRYER MAYTAG MEDB835DW Arrived on site for dryer making noise . Found belt pulley bearing failing . Replaced pulley. And a couple of the rollers with kit . Tested unit all checked normal . Did clean out some lint from inside . Job complete .
REFRIGERATOR WHIRLPOOL WRS555SIHV00 "arrived on site to install previously diagnosed and ordered part. Due to the ice maker harness being damaged by the ice maker, I removed and replaced the left door and tested. Unit is operating as designed. No water leaks observed during service, job completed."
OVEN KITCHENAID KDRS505XSS03 Arrived on site to replace glass. Replaced glass test unit and unit test good job complete.
RANGE WHIRLPOOL WFG505M0BS Arrived on site today diagnose a range with a dented door. Found door damaged and replaced it. No further repairs are needed and job is complete.
WASHER WHIRLPOOL WFW6620HC0 Arrived onsite for UI panel not working. Put in test mode Got F8E1. Cleared code. Tested unit. Unit shut off. Replaced Acu and UI panel. Tested unit. Unit test good. No leaks at this time. Job complete
WASHER MAYTAG MVWC565FW2 Arrived onsite for unit not going into spin cycle. Put unit in diagnostics mode. Found F8E1 error code Long fill. Replaced valve and control board. Tested unit. Unit test good. No leaks at this time. Job complete
REFRIGERATOR WHIRLPOOL WRS311SDHB00 Arrived on site for refrigerator making noise. Tested and inspected unit and found failed condenser fan rubbing. Made adjustments and tested unit. All operations are normal. Instructed customer on use and care and practice for best performance. No water leaks present at time of service.
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 "Arrived on site for customer complaint of ice maker not producing ice, found thermistor wire was disconnected, I reconnected thermistor wire, unit tested good."
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site to replaced igniter. Replaced igniter test unit an unit heating correctly job complete
OVEN KITCHENAID KOCE507ESS08 Arrived on job to replace inverter and magnetron. After replacement test operation. Microwave heating normally.
OVEN KITCHENAID KOST100ESS02 "Arrived on site for customer complaint of u it not powering on, found power to UI console, I replaced console, unit tested good."
ICE MACHINE KITCHENAID KUIS15NNZB0 "Arrived on site to install water level sensor, installed water level sensor and retested unit. Unit ran with no problem. Stopped when water tub was filled. Job complete"
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Arrived onsite for unit frosting inside freezer. Looked at unit. Found over frosting inside freezer. Found slides were not letting the freezer door close correctly. Replaced slides. Tested unit. Unit test good. Job complete
MICROWAVE WHIRLPOOL WMH31017HZ0 Arrived onsite and replace mag cap and diode and transformer due to no heat and loud noise and vibration. Unit is now heating. And is quiet. All checks good. ; used 1 W10754299 (MAGNETRON) from stock
REFRIGERATOR FRIGIDAIRE LFSS2612TE Arrived to inspect broken ice maker.Confirmed the teeth in the unit were damaged.Removed and replaced it.Unit now operates as designed.Customer satisfied.Job complete All water lines were dry at the time of service
REFRIGERATOR WHIRLPOOL WRT311FZDW00 "Arrived on site for customer complaint of unit leaking inside freezer again, found clog in drain line, I removed clog unit tested good.
WASHER WHIRLPOOL RTW4516FW2 Arrived on site for washer that won’t start a cycle. Inspected unit and work area. Placed unit in service diagnostics and found an F8 E1 (no/long fill) error code. Placed unit in a manual fill and found the cold water valve barely bringing in water and buzzing. I called Techline and spoke to Brian SR# 7727504600. He advised to replace the control and if that didn’t work to order another valve. I replaced the control and tested the unit. Unit still would not fill properly and was slowly seeping in. Removed water hose to the unit and tested the water pressure from the hose to a bucket. Found the water hose clogged and not allowing water pressure to reach the machine. Customer had an extra hose so I replaced hose for customer and tested the unit. Unit is working as designed. Call complete.
DRYER WHIRLPOOL CEM2940TQ0 "Arrived on site and inspected dryer and found belt has broken. replaced all parts and dryer is now operating normally, job complete."
WASHER MAYTAG MVW18PDAWW0 "Arrived on site and found F 25 error code showing on display, spoke with commercial tech line and they said to clear the code confirm all functions are correct. Washer is now operating normally. He said error code was likely due to an unbalanced load or overload.
REFRIGERATOR WHIRLPOOL WRS588FIHZ0
OVEN AMANA AER6303MFS2 Arrived onsite to replace wireing harness. Could not replace parts. Tried to call Techline but no cell service at this residence. Ordered part. Reschedule with customer ; ordrng 1 W11134840 (WIRE HARNESS)
OVEN KITCHENAID KEBC107KSS0 "arrived on site to install previously diagnosed and ordered part. Due to the inner door glass breaking, I installed a new inner door glass and tested the unit. Unit is operating as designed.
WASHER GE GFW430SSM1WW "Arrived on site for customer complaint of unit walking and shaking during spin with loud noises. Found rear bearing going out, will need outer rear tub, inner basket, shocks, gasket. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 CNOTE (PARTS RESEARCH ) and 1 CNOTE (INNER BASKET) and 1 CNOTE (REAR OUTER TUB) and 1 CNOTE (2 TECHS) and 1 CNOTE (2 HOUR JOB) and 1 CNOTE (GASKET BETWEEN OUTER TUBS)"
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived on site for dishwasher that’s not draining. Inspected unit and work area. Found drain hose not looped Causing water to run down from the sink into the unit. Advise customer to get a clamp and to make the line go up higher than his disposal to ensure he does not have water seeping back into the unit. Call complete.
FREEZER WHIRLPOOL WZF79R20DW03 Arrived on site for freezer that won’t cool. Inspected unit and work area. Customer advised they had left the freezer unplugged for six days. Unit is plugged into an extension cord with multiple plugs and has other appliances on the same cord. Plug-in unit and removed evaporator cover. Found a burn mark and partial bubbling to the left of the refrigerant lines and behind the heater wire. Found no scorch marks or open wires on the heater line. Tested resistance though heater and found it within range. Unit had good frost pattern and was running as designed. I called Techline and spoke to Dustin SR# 7727500206. He advised that the burn marks were probably from the heater being left on too long and that it would not affect the functionality of the unit. He had me test several items that passed the tests. He advised to make no repair to the unit and to get the unit on its own designated circuit.
DISHWASHER WHIRLPOOL WDF330PAHS "Arrived on site to install drain hose . Found dishwasher is just not draining , knock out plug still in disposer . Removed plug , ran diagnostics . All checked normal . No water leaks detected at time of service . Job complete ."
OVEN KITCHENAID KOCE500ESS05 Arrived to install support. And tested good
REFRIGERATOR WHIRLPOOL WRF757SDHV00 "Arrived on site for refrigerator that is not making ice and is leaking from the dispenser. Inspected unit and work area. Tested water dispenser and unit was working as designed. Checked ice box fill sensor, freezer thermistor, refrigerator thermistor, icebox thermistor, ice box fan, and harvest test. All passed. I checked for ice maker error codes and found an E5 (failed icebox thermistor). Replaced ice maker and tested unit. Unit is working as designed. Call complete."
DRYER ROPER RED4516FW Arrived to inspect dryer noises.Confirmed the complaint and disassembled and found a large screw in the door gasket.Removed the obstruction and unit now operates as designed.Customer satisfied.Job complete
MICROWAVE KITCHENAID KOCE500ESS09 Arrived on job for complaints of door not straight. Found the door not installed properly. Corrected install of door now the door scraping on bottom shield. Pulled oven out of wall to check for damaged and found bottom damaged on ether side. Took pictures of damage. Called tech line 7727501048 Electrician on site said he will bring it to the attention of the builder.
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived onsite to possibly replace previous diagnosed parts. I checked stored error codes and found an F6E0. I tested the unit and found the inverter and magnetron getting extremely hot and putting off a strong electrical smell. The unit would try to start and then it would stop and paused was displayed. I disconnected the 120VAC circuit from the inverter and tested the unit the unit ran the cycle and didn’t pause. I tested voltage to the inverter while running a cycle again with the inverter still disconnected and found the voltage bouncing all over the place. I tested it at the microwave relay and found the voltage dropping across the relay. The line side stayed at 123VAC but the load side bounced. I suspect the inverter and mag are taking out the MW relay on the MW AM. I replaced the MW AM again along with the inverter and magnetron. I tested the unit and had the same results. The unit stops and displays paused. I tested with the 120VAC circuit remov
WASHER MAYTAG MHW5630HC0 "Arrived on site and replaced console and control washer will now begin a normal cycle, no water leaks detected at time of service, job complete"
WASHER WHIRLPOOL WTW7500GW0 Arrived to inspect long fill.Confirmed the complaint and removed and replaced the housing (valve).Reassembled and unit began operating properly.All water lines were dry at the time of service.Job complete
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 "Arrived on site to install pressure regulator for refrigerator. Installed regulator and found issue is still persisting due to valves that are not closing properly. Also noted shaft and plate for ice dispenser missing along with all mounting screws. Shaft, plate, and both water valves will need to be replaced to complete repairs. 1 W10682175 (plate) and 1 W11194380 (VALVE) and 1 W11228132 (SHAFT) and 4 WPW10272364 (screw)s"
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for no ice. At time of visit no ice in mold and ice box fan not running. Ran diagnostics,ice box fan powered on,no errors on icemaker,ran harvest test passed,ran fill test passed. Ran unit through normal operation ice box fan not powering on,power cycled refrigerator ice box fan powered on advised customer to let unit run 24hrs if no ice is produced in 24hrs will need ice box fan and main control"
DRYER MAYTAG MGDB835DW4 "Arrived to inspect unit not heating, removed inners and found cut off open, replaced and tested properly. Advised customer of ventilation cleaning"
RANGE KITCHENAID KSGB900ESS3 Arrived on site to test unit for F8E0. Test u it and found fan not turning. Replaced fan test unit and j it test good job complete.
WASHER WHIRLPOOL WFW5620HW0 Arrived on site for unit not draining . Ran diagnostics got long drain error . Found drain pump working normally . Tested and found water level switch failing . Replaced switch . All checked normal. No water leaks detected at time of service . Job complete .
REFRIGERATOR KITCHENAID KRFC704FBS00 "Arrived on site to inspect fridge for not cooling, upon inspection found the fridge off and no defrosting issue could be replicated, replaced ff evap cover after talking with CS. Complete"
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived on site to diagnose a refrigerator that is not producing ice. Tested unit and found dispenser control not powering fill line heater or horizontal mullion heater. Control will need to be replaced to complete repairs. 1 W10848301 (cntrl-elec)
DISHWASHER KITCHENAID KDTE254ESS0 Arrived on site to test unit for unit shutting off mid cycle. Test unit and found unit not draining unit leaking from diverter motor and console not responding. Also found filter and screen completely clogged. Will need to replace console sump and motor drain motor and filter and screen and possible control board. Will need autho office to reschedule ; ordrng 1 W10872845 (FILTER) and 1 WPW10463906 (SCREEN)
DRYER MAYTAG MEDC465HW0 Arrived on site for dryer that will not turn on. Inspected unit and work area. Customer advised the unit lost all power midway through a cycle and won’t turn on. Tested voltage at the wall and found .237V coming from the outlet. I asked the customer if the breaker was on. She advised it was. I explained that the issue was a voltage issue either at her plug or breaker and to call an electrician. Contacted Whirlpool about issue via the online Techline documentation page SR# 7727471368. Call complete.
REFRIGERATOR WHIRLPOOL WRR56X18FW01 "Arrived on site and inspected refrigerator and found compressor is running, but there is no frost pattern and temperature is 65 in refrigerator. A new evaporator and compressor is needed to correct issue.; ordrng 1 8201786 (start device,combo) and 1 SEALEDSYSTEM and 1 W10769822 (compressor) and 1 W10858281 (evaporator) and 1 W10913906 (coupler) and 1 WPW10143759 (dryer), states that autho needed"
OVEN WHIRLPOOL WOS51ES4ES00 Arrived on site to replace fuse. Replaced fuse test unit and found unit had no heat. Found bad cut out replaced cutout test unit and unit test good job complete
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to install previously diagnosed UI control. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
REFRIGERATOR JENN-AIR JS42NXFXDW05 "Arrived on site for no ice. At time of visit icemaker working,ran icemaker through a cycle passed harvest and filled. Advised customer to watch shut off arm extension,possible extension catching on bin"
DRYER MAYTAG MED6630HW0 "Arrived on site and found F 25 error code showing on display, spoke with commercial tech line and they said to clear the code confirm all functions are correct. Washer is now operating normally. He said error code was likely due to an unbalanced load or overload.
MICROWAVE WHIRLPOOL WMH32519HZ4 "arrived on site to install previously diagnosed and ordered part. Due to the venthood light shorting out and the relay on the control shorting out, I removed and replaced the main control ad tested. Unit is operating as designed. Job completed."
DRYER MAYTAG MED6630HW0 "Arrived on site and found F 25 error code showing on display, spoke with commercial tech line and they said to clear the code confirm all functions are correct. Washer is now operating normally. He said error code was likely due to an unbalanced load or overload.
ICE MACHINE KENMORE 106.895897 Arrived onsite for unit not making ice. Looked at unit. Found pump motor was no good and found auger motor no good. No issues at this time. Job complete
REFRIGERATOR KITCHENAID KUDF204ESB "Arrived to inspect unit with high temp chime. Found temps to be accurate with no chime attempted diagnostics but was not successful, found UI lights are flickering and may be reason won’t go into diagnostics, will need to return with control and UI and temp sensors for possibly, door switches are operating as designed ; ordrng 1 CNOTE (RS) and 1 W10772858 (thermistor) and 1 W10772916 (thermistor) and 1 W10772917 (thermistor) and 1 W10789537 (display) and 1 WPW10788697 (cntrl-elec)"
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Arrived to inspect ice issues from prior service visit.Customer wanted to make sure the ice production was producing healthy ice.Confirmed all functions are operational.Job complete
WASHER MAYTAG MVWX655DW1 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Tested unit drain and unit would not drain. Checked resistance he through the drain pump from the control and found proper resistance. Checked hoses for obstruction and found no obstructions. Tested voltage at the drain pump and found proper voltage. Per tech sheet and advise to replace the control so I did. Tested unit again and unit would still not drain. Removed drain pump and checked for obstructions and found no obstruction. Removed hose from tub and found a hairball and a sock covering the drain hole.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived to install previously ordered part.Removed and replaced the adjuster kit.Reassembled and unit tested as designed.Job complete
OVEN WHIRLPOOL WOD51EC0AS05 "Arrived to inspect unit with heating issues, and customer also stated unit would shut off randomly sometimes. Set unit to 350 upper and lower and found both ovens 50*+ off, replaced sensors and tested unit and tested properly, found panel randomly powering off and lagging, replaced console and tested properly"
REFRIGERATOR WHIRLPOOL WRS973CIDM00 Arrived onsite and found unit operating as designed. made adjustment for customer satisfaction. All checks good.
REFRIGERATOR GE DFE28JSKBSS Arrived onsite to install ice maker in freezer for customer. Customer had parts available. Installed parts. Unit test good. No leaks at this time. Job complete.
WASHER KENMORE 796.404419 "Arrived on site and inspected washer and found hot water inlet valve is dripping, no water leaks from connections at time of service, job complete"
REFRIGERATOR KITCHENAID KRFC704FPS03 Arrived on site for a refrigerator to replace previous diagnosed parts. Replaced right refrigerator door gasket. Everything is working as it should. No water leaks at time of service. Job complete.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site and installed new freezer door. Tested operation and found unit working properly. Job complete
REFRIGERATOR WHIRLPOOL WRS315SDHM04 "Arrived on site to inspect doors for uneven alignment, reinstalled rivet and adjusted door with lower door adjustment nut till even. Job complete"
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Arrived on site some moisture building up around air Chanel in fresh food . No frost build up in freezer . Door gaskets sealing properly . Did find some gaps in liner and cabinet . Silicones gaps to ensure no warm air is getting in fridge . No water leaks detected at time of service . Job complete .
DRYER SAMSUNG DV42H5200EP/A3 Arrived on job to replace heater found that idler pulley also damaged ; ordrng 1 DC97-07509B (PULLEY)
MICROWAVE WHIRLPOOL WOC75EC0HS01 "arrived on site to inspect wall oven shutting off mid cycle. Upon further inspection, I found the display showing January 2nd the time was 0852am. Customer advised that the unit has been time jumping since they purchased it. Customer also advised that they have had trouble with the whirlpool app on their phone and advised the customer to connect the unit to WiFi. I removed and replaced the main ACU and console and programmed the unit. I provided the number to the Whirlpool Connect Team (866-333-4591) should they have any issues connecting. Made recommendations for use and care of the unit. Job completed."
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site and installed console which restored light function and heat function. All checks good. Unit is now operating as designed.
WASHER WHIRLPOOL WTW4950HW0 "Arrived on site and inspected washer and found saved error code for long fill, found water flow through cold and hot water valves is good, found drain hose is not lifted and empties into a drain in the floor. This is causing water to siphon during the cycle, Took one picture. Reset drain hose lifting it back into stand pipe, no further repair is required at this time, no water leaks from connections at time of service, job complete."
REFRIGERATOR KENMORE 253.284328 "Arrived to install previously ordered parts, remained and replaced heater and tested good
MICROWAVE WHIRLPOOL WMH31017HS0 "Arrived on site , replaced mag cap and diode . Tested unit all checks good . Heating water to wp specs . Job complete ."
WASHER MAYTAG MVWB865GW0 "Arrived on site for washer that won’t change selections. Inspected unit and work area. Please do not in service diagnostics and found an F7 E8 (motor stator over temperature), F5 E1 (lid switch fault), and F2 E1 (UI stuck key) error codes. Placed unit in an auto test and the unit would not attempt to lock and thus would not spin or agitate. Tested resistance through the lid lock and found it within range. Tested unit through a manual test to lock the lid and unit would not send voltage. Tested resistance through the console and found the console out of range. Replaced console and tested unit in an auto lid lock test. Unit locked the lid. I also placed the unit in an auto test and the unit ran as designed. Call complete."
DISHWASHER MAYTAG MDB4949SDH2 Arrived to inspect dishwasher leaking.Ran regular cycle and unit didn’t leak one drop of water.Customer concerned about the heat from floor near unit.Took video from underneath and showed customer unit is not leaking.Customer satisfied with all efforts in service.Job complete
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived onsite for unit not making ice. Tested unit. Found that water filter was bad, not allowing correct water pressure for dispenser and ice maker. Removed water filter. Tested unit. Unit test good. No leaks at this time. Job complete"
REFRIGERATOR WHIRLPOOL MFI2569YEM2 "Arrived on site for problems with leaking, checked all water connections and found no leaks, customer had disconnected water and still was leaking, checked pan and drain tube for cracks, none found, large amount of dust on evaporator and leaking water was dusty, cleaned off all evap coils so it can evaporate correctly.
MICROWAVE WHIRLPOOL WMH76719CS1 Arrived on job for door not closing properly. Adjusted switches to make contact. Test operation after adjustment.
MICROWAVE WHIRLPOOL WMH31017HS2 "Arrived on site to inspect microwave for sparking and smoking, upon inspection found bare metal spots and turntable burned. Called safety
RANGE WHIRLPOOL WFE550S0HZ Arrived on site to test unit for element broken. Found unit to be a ge not whirpool. Job complete correct address
WASHER MAYTAG MVWB865GW0 "Arrived onsite for washer that won’t start. Inspected unit and work area. Customer advised they are unable to make selections or start the unit. Tested the unit and found the unit able to make selections and start. Placed unit in service diagnostics and found an F5 E1 (lid switch fault) and F0 E3 (overload) error codes. Placed unit in an auto test cycle and found unit working as designed. Tested unit in a manual test and was able to get the machine to lock, fill, agitate, spin, and drain manually.
REFRIGERATOR KITCHENAID KRFC300ESS03 Arrived on site and tested operation. Found failed bimetal causing no defrost. Installed new harness and tested. Unit tests good. Job complete
OVEN WHIRLPOOL WOC75EC0HS03 "arrived on site to inspect oven door hinges. Upon further inspection, I found that the oven door had been removed and the left hinge latch hadn’t been set as the hinge popped. Using a pair of pliers, I was able to pull the hinge down and set the sled the door and tested and it operates as designed. Contacted the builder to advise. Job completed."
DISHWASHER KENMORE 66513802N710 Arrived on site for dishwasher not cleaning dishes. Office to contact customer. Instructed customer not to use unit. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO CONTACT )
DISHWASHER BOSCH SHXM63W55N Arrived on site and found unit operating with profuse drip leak from tub side in the corners. Ordering inner door and tub door seal. ; ordrng 1 00744884 (SEAL) and 1 00770025 (INNER DOOR)
DISHWASHER KITCHENAID KDTM404ESS3 Arrived on site for dishwasher that won’t close properly and had a torn gasket. Inspected unit and work area. Unit did not have a torn gasket but was unlevel causing it to be hard to close. Adjusted feet on dishwasher and the unit is opening and closing as designed. Call complete.
WASHER MAYTAG MHW5630HC0 Arrived on site and found water leaking from dispenser front while unit filling. Installed new dispenser assembly and tested operation. Unit tests good and no leaks found after repair. Job complete
DISHWASHER WHIRLPOOL WDF330PAHS0 "arrived on site to inspect dishwasher not heating. Upon further inspection, I placed the unit in diagnostics showing error code F7E1. Cleared the code and continued with testing. I placed my multimeter around the black wire at the junction box to test amp draw from the components. I advanced the unit to the heating cycle of wash and then dry and got 0amps. I inspected the element and found a burnt spot on the back left portion of the element I removed and replaced the element and retested and the unit is operating as designed with element showing 7-9amps. No water leaks observed during service, job completed."
DRYER LG DLG7188RM Arrived on job for complaints of no heat found the valve not working properly no gas. After replacement test operation.
VENTHOOD WHIRLPOOL WVU37UC0FS0 "Arrived on site to install fan for loud running noise, installed fan and retested, all functions running with normal noise. Job complete"
REFRIGERATOR WHIRLPOOL WRB322DMBM00 "arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I contacted Techline and spoke to TJ and advised him of the history of this unit. TJ had me check voltage from points L-N on the ice maker and I got 124V. TJ advised to jump the IM from points T-H and check the heater under the IM. The heater failed to come on. TJ advised to replace the ice maker and see if it functioned. I removed and replaced the ice maker and it harvested and dispensed water into the tray. I advised that the most recent IM did the same thing last time. TJ advised that should this IM fail to order another and put due to customer complaint on the order so that it can be researched. He provided File #7727505945. I advised the customer of techlines recommendations and advised to give the ice maker until tomorrow to make ice. If it fails, contact our office. No water leaks observed during service, job completed."
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived onsite for a refrigerator frosting up in the RC. I found the RC evaporator frosting up starting on the left side and working its way to the right side due to the drip pan bowed badly in the center. The units serial number is after the ones listed in service pointer W11092686E but them symptoms are the same from the pointer. Did not try and remove the cover at this time but I am ordering it JIC it’s needed. Ordering 2EA 67006425 SCREW, W11211387 COVER-EVAP, 2EA 2185788 CLAMP-CABLE, & W11033168 HARNS-WIRE. RS for Wed 4/8.; ordrng 2 2185788 (CLAMP-CABLE)s and 2 67006425 (SCREW)s and 1 W11033168 (HARNS-WIRE) and 1 W11211387 (COVER-EVAP)"
REFRIGERATOR WHIRLPOOL WRT311FZDM01 "Arrived on site for no cool in fresh food and freezer. No air flow from freezer,removed cover found main harness in freezer compartment not connected into liner,installed harness fan powered on unit cooling down correctly"
REFRIGERATOR WHIRLPOOL WRT138FZDM00 "Arrived on site and found compressor is running, evaporator fan is running, freezer temperature is 56° exposed evaporator and found no frost pattern. Took one picture. Sealed system will need to be redone. ; ordrng 1 8201786 (start device,combo) and 1 SEALEDSYSTEM and 1 W10836706 (evaporator) and 1 W10913906 (coupler) and 1 WPW10143759 (dryer) and 1 WPW10507886 (compressor)"
REFRIGERATOR WHIRLPOOL KRFF507HPS01 "Arrived on site for cooling issue. Unit resetting itself shutting on and off preventing cooling,diagnosed faulty controls. Replaced main control and ui,powered unit on compressor and fans powered on unit cooling down"
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on job for complaints of third rack not working. Found the third rack wheels broken and rails mounted upside down. Replaced rack and tracks. No leaks detected at time of service