"WRF757SDHZ04 Arrived to inspect no ice. I found the unit had filled the bin since the customer called in and there were no errors. I found the ice maker fill tube heater had dislodged and may have caused initial slow ice production, generating the service call. I replaced the ice maker fill tube heater and tested. Operational test good, no leaks observed during service."

Arrived on site to diagnose refrigerator not producing ice in the freezer. Ran test 121 when I saw ice bin was empty. Unit went halfway through rotation before it reset and displayed bF message indicating it thinks the bin is full. Replaced icemaker due to failure with bail arm mechanism. Retested and unit harvested properly with no further failures. Parts used - W10898289.

"WDT750SAKZ0 Arrived to install previously diagnosed and ordered parts. I removed and replaced the UI console and sump assembly and tested. I found the vent required adjustment and I corrected its fitment. Operational test good, no leaks observed during service."

"Arrived on site for no ice. Removed ice drawer,ran icemaker test failed reading bf with drawer removed,ran fill passed icemaker filled with water,replaced defective icemaker,ran harvest test passed,ran fill test passed. Used w11646196"

Arrived on site for upper 3rd row rack not sliding smoothly. Found one of the wheels was not in track correctly. Inspected all parts and are good. Reinstalled correctly. Test unit and is now sliding in and out smoothly. Unit is operating as designed. No leaks present at this time. Job complete. No parts needed

"Arrived on site for leveling issues. Found unit leaning back,uploaded pictures with a level on top of unit,unit is off about a little over 1/4 to make level,called tech support sent pictures,per whirlpool no adjustment for customer to contact whirlpool customer service,suggested added shims. Added shims on both back wheels,unit still off customer will contact whirlpool. Used 2 4387828aSR#7739723237; used 2 4387828A (Shim) from stock"

"Arrived on site for loud noise. Loud noise from freezer compartment,removed cover found blade hitting ice block,traced leak to fill tube and extension,removed ice block adjusted fill tube extension added sealer between liner and extension. Ran icemaker harvest passed,icemaker filled with water no leaks. No parts used."

"Arrived on site with new parts. Removed oven floor, replaced bake burner and bake igniter. Verified operation. Call complete."

"Arrived on site for not starting, upon arrival,inspected unit. Found water in tub. Ran diagnostics and get F9-E1 drain pump system, long drain. Raised unit to inspect and test lower components. Drain pump has correct resistance. Found harness to drain pump has break. Need to replace harness. Replaced harness W11643701. Test unit and drain pump now energizes but never shuts off. Need to replace control due to pressure switch failure. Replaced control W11626074. Test unit by operating a quick wash. Unit is now operating as designed. No leaks present at this time. Job complete."

"Arrived on site for stops operating by itself often. Upon arrival, ran diagnostics and get error code F5-E1 door switch stuck or open. Ran diagnostic cycle and all components operate correctly. Ran a normal cycle and unit fills, and begins washing correctly. I believe unit is having intermittent control issues. Need to replace control. Ordering control and door switch. office to reschedule; ordrng 1 WPW10653840 (Door switch)"

Arrived on site to replace previously diagnosed fill valve. Found error f6e4(over flow switch open). Ran diagnostics and found valve solenoid struggling to close causing unit to over flow. Replaced valve(W11684258) and unit is now working as designed. No leaks detected. Job complete.

"Arrived on site to test unit for constant draining. Upon arrival unit was unplugged, plugged unit in, as soon as unit had power drain pump kicked on and did not shut off. Could not run a diagnostic cycle. Gained access to control, removed pressure hose and blew through it, no air is able to pass through. Removed back panel and inspected pressure hose, found a kink near the basket connection port. Used hot water to soften pressure hose and removed the kink. Powered on unit, ran diagnostic cycle, all components are properly engaging and unit is running as designed. If issue reoccurs recommend returning with main harness and control. No leaks detected, no parts installed, job complete."

"Arrived on site to test unit for no power. Upon arrival customer presented closing documents, unit is in warranty. Attached image of closing documents to this ticket and also sent it to claims thread. Verified issue, inspected under the unit and junction box, found molex connector coming from the junction box to power the rest of the unit was unplugged. Connected connector, unit powered on. Ran diagnostic cycle, all components are properly engaging and unit is now running as designed, no leaks detected, no parts installed, job complete."

"Arrived on site to test unit for cooktop being loose. Upon arrival customer presented the cooktop that can be pushed easily on the counter. Inspected unit and found there are no securing straps or brackets attached to the unit to prevent movement of the cooktop. This is an installation issue, advised customer to contact builder so the builder can send the installer back out here to secure the cooktop properly. No parts installed, job complete."

"Arrived on site and verified mag, cap and diode were needed. Replaced mag(W10754299), diode(W11256462), and capacitor(WPW10574736). Unit now working as designed. Job complete."

Arrived onsite for unit needing belt shield replaced. Replaced shield and tested. Unit is now functioning properly. Job complete. Used w11409708

"Arrived on site to replace previously diagnosed lid switch, replaced and tested, unit is now running as designed, no leaks detected job complete installed WP3949238"

"Arrived on site to test unit for not stopping a cycle. Upon arrival customer stated unit will not turn off. Drain pump kicks on and she has to unplug it to stop. Tested unit, found no restrictions or punctures in the pressure hose. Replaced control (W11603810), ran diagnostic cycle, all components are properly engaging and unit is running as designed, no leaks detected, job complete."

"Arrived on site for microwave heater falling. Installed new heating element support. Verified operation, call complete."

"Arrived on site to replace previously diagnosed parts. Replaced door switch (W11551763), drive motor (W11549461), and blower wheel (WP697772). Tested unit, all components are now properly engaging and unit is heating. Unit is now running as designed, job complete."

"Arrived on site to replace previously diagnosed parts. Replaced control (W11624943), clutch (W10754448), and slider (W10734521). Tested unit, all components are engaging properly and unit is now running as designed, no leaks detected, job complete."

"Arrived on site to test unit for leak. Entered diagnostics and ran multiple cycle, no signs of any leak forming. Contacted builder to get more clarity, could not reach him. All components are engaging properly and unit is running as designed, no leaks detected, no parts installed, job complete."

"Arrived on site to test unit for vent fan not engaging. Tested unit, speed 2 works well but speed 1 does not engage. Also during the use of the unit, fan will not turn on. Replaced fan motor (W11441128) and control (W11552018) as precautionary. Tested unit, all components are now properly engaging and unit is running as designed, no leaks detected, job complete."

"Arrived on site to test unit for F2E0 error code. Upon arrival console was not responsive. Cycled power, entered diagnostics and found F2E0 keypad disconnected and F2E1 stuck key stored error codes. Due to error codes replaced console (W11236895) and tested unit, all components are properly engaging and unit is now running as designed, job complete."

"Arrived on site to test unit for no power. Upon arrival unit does not respond to any inputs. Removed back panel and took voltage reading, unit is receiving proper voltage. Checked resistance on all fuses and sensors, thermal fuse is reading open. Replaced thermal fuse (WP3392519) and tested unit, unit now tumbles and heats. Took a vent test reading and found unit has poor airflow. Advised customer to get vent cleaned to prevent any further fuse or sensor failure. Unit is now running as designed, job complete."

"Arrived on site to install previously diagnosed and ordered part. Due to the magnetron cooling fan motor being seized, I removed and replaced the fan assembly and tested. Unit is operating as designed. Job completed. W11344874"

"Arrived on site to inspect refrigerator noises. Upon further inspection, maintenance advised the noise was a vibration coming from the FC section. I inspected the FC section and its cooling properly and I found no ice/frost on the evap cover. I inspected the ice maker fill tube and found it secured and not leaking water. I gained access to the evaporator and placed the unit in diagnostics and tested the evap fan motor and found the unit operating as designed. There was no frost pattern as the unit just finished with defrost. I advised maintenance that the unit is operating as designed and I cannot duplicate the noises. I recommended that maintenance speak with the tenant and if the noise comes again to get a video of the noise. No water leaks observed during service, job completed. No parts installed."

"Arrived on site to inspect refrigerator door switch broken and door gasket damaged. Upon further inspection, I found the right RC door gasket badly torn and the left RC door switch broken (photos). I removed and replaced the switch and gasket and using my heat gun, I warmed and shaped the gasket and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed. W10830046, W11291138"

Arrived on site for a washing machine that wont drain. Inspected unit and work area. The customer advised they had a washer full of water that has been there for over a week. I checked underneath the washer and found the drain pump cover had broken off and had pulled out the drain pump connector. I fixed the connection on he drain pump and tested the unit. The unit began to work and operate as designed. I did advise the customer that they may want to wash through the load again to ensure that the clothes do not smell. Call complete. No parts were installed.

Arrived onsite for dryer not heating. Found wires not connected to the new thermistor that was installed. I connected the wires and tested the dryer. The dryer is now heating and operating as designed. Call complete. No parts installed.

Arrived on site for a dishwasher that is not washing dishes. Inspected unit and work area. The customer advised that the unit does fill and drain but does not recirculate the water. I ran the unit through diagnostics and found an F4 E3 (wash motor not running) error code. Around the unit for an auto test and confirmed that the washer motor would not run. I replaced the washer motor assembly and tested the unit. I found the unit working and operating as designed with no leaks present during operation. Call complete. W11613479.

Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the control and calibrated the machine. I ran the unit through an auto test and the unit ran as designed. Call complete. W11603810.

"Arrived on site to test unit for thumping sounds. Found LR roller was damaged. Replaced rollers, idler and belt using repair kit(4392065). Unit now working as designed. Job complete."

Arrived onsite for refrigerator light not working. Found the freezer light module out. I replaced the freezer light module and all lights are working now. Customer stated the damper is making noise again. Confirmed damper is making louder noise than usual. I replaced the damper and the noise is no longer present. Unit is now operating as designed. Call complete. INSTALLED W11602886 MODULE AND WPW10594329 CNTRL.

"WRF757SDHZ04 Arrived to inspect ice issues and frost in FC. I found the ice maker fill tube heater was not attached and was not keeping the fill tube from freezing. I replaced the heater and tested, verifying expected heat. The ice maker housing required seating to the back wall. I found no other faults and adjusted the doors and cabinet. No leaks observed during service."

"Contacted customer prior to arrival. Side panel confirmed defective by DP, needs to be reordered. Talked with customer if the unit is still tripping breaker, which it is no longer doing. Advised we can check it out again on return visit. Return visit must be DZO and last call of the day for 8/23. Customer will contact me when they arrive home that day to sort out installation. Rescheduled for 8/23. ; ordrng 1 Wpw10162245 (Side Panel (inspect first))"

"Arrived on site to diagnose dishwasher leaking under unit. Ran unit and traced a drip coming from the wash motor to sump rubber elbow. Clamps were tight, elbow has a small cut in it. Replaced sump assembly and tested. Verified unit working as designed with no further leaks. Parts used - W11416363."

Arrived onsite and found unit operating with leaking from a loose connection the water valve. Secured connection. All checks good. Advised customer on repair.

Arrived on site for washer not finishing cycles . Unit is hard to get into diagnostics. Ran diagnostics got 5-2 error. Unit passed test wash . No issues found with latch . No sounds of water siphoning back in the machine. Unit is drain properly . No off balance detected . Did find control lock button not responding in UI test . Ordering ui console . No parts installed . Return set for 8/22. No water leaks detected at time of service ; ordrng 1 W11325569 (Console)

"Arrived on site for washer randomly starting a cycle . Ran diagnostics got 2-1,5-2,5-1. Checked errors twice . Couldnt find an 2-1 code . Didnt see fill vent leaking . Check out vent and pulled control out, no signs of issue with vent found and no corrosion or burn marks on control . Replaced control W11637583. Ran diagnostics all checked normal. No water leaks detected at time of service . Job complete"

"Arrived on site. Pierced low side pressure in a vacuum diagnosed a leak in the system checked exposed tubing no leaks,evaporator is not a replaceable part."

Arrived on site to inspect unit for not having power. Upon closer inspection found unit wasnt receiving proper voltage at control. Found at junction box under unit where power cord ties in had shorted frying surrounding wires. Will need to order harness and return. Office to reschedule. ; ordrng 1 W11590537 (Harness) and 1 W11573809 (Terminal)

Arrived onsite and found unit operating with mildew build up in the tub. Tested and found base functions and heater operating properly. Provided thorough advice on maintenance. All else checks good.

"Arrived on site to inspect unit for broken or missing tub parts. Upon closer inspection found suspension failed causing basket to droop. Replaced suspension, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11400156"

"Arrived on site to inspect unit for spray arm falling off. Upon closer inspection found spray arm broken. Replaced spray arm, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11579565"

"UNIT 285 Arrived on site to inspect unit for broken cooktop. Upon closer inspection found glass shattered. Replaced glass, tested unit, unit is running as intended. Job complete. USED W11091927"

"arrived on site for an ice machine that is spilling ice out all over the floor when opened. Inspected unit and work area. The customer advised that the unit will not stop making ice and that if he leaves the ice machine too long, when he opens it, ice will jump all over the floor. I did confirm the customers complaint and checked resistance on the bin thermistor. I found it reading 7.79 k ohms when covered in ice reading about 37? F. I replaced the bin thermistor in test of the unit. The unit began to work and operate as designed. Call complete. WPW10511923."

On arrival verified complaint of ice bucket damaged and needs replaced. Installed ice bucket. Unit is currently making ice. Job complete installed w11185686

"On arrival verified complaint of tripping breaker. On arrival inspected unit and found no signs of arcs or damage. Visual inspection of the harness shows no signs of damage. Terminal block is wired correctly and is tight. Verified voltage and polarity are correct. Replaced Bake and broil elements. Checked continuity between element casings and terminals and found OL. Ran bake element and broil elements in diag test then ran bake cycle at 400 with ground strap off for 30 mins. Verified amp draw was under 16amps max. Stopped cycle and reattached ground wire. Set bake at 400 Advised customer to run for 1.5 hours and turn off cycle, unit is working as designed job complete w11182108 and w10856603"

"Arrived on site to inspect dryer not drying clothing. Upon further inspection, I found the unit rocking back and forth from front left to back right. I found the back right leveling leg was broken. Using my vent test kit, I tested the airflow to the unit and the first two tests failed (photos). I removed the vent tube from the back of the unit and retested airflow again and the unit passed (photo). I advised maintenance that the vents in the wall need to be checked (new apartment complex) for blockage. I tested the unit with the door open and the switch closed and found the element illuminating the back left corner vent area of the cabinet (photo) telling me the unit is getting proper voltage. I attempted to adjust the back right leveling leg and found the corner of the cabinet where the leg attaches is badly bent and the leg threads are badly damaged. I am ordering the the cabinet and leveling legs (pkg 4) and CNOTE-2HR JOB. Office to schedule return service due to the availability of parts. Unit is heating properly at this time. Maintenance advised that they might move the unit to another unit that is vacant to assist the tenant. No lint observed during service, no parts installed.; ordrng 1 8533643 (Cabinet) and 1 W11025920 (Leveling feet (4)) and 1 CNOTE (2HR JOB)"

"Arrived on site to inspect dishwasher not coming on. Upon further inspection, I found that the customer had unknowingly switched off the power to the unit from a switch located under the sink. I powered on the unit and placed the unit into diagnostics to check for any error code just in case. No error codes found and unit is operating as designed. No parts used. No water leaks present during service."

"Arrived on site to test unit for door gasket issues. Found door gasket had damaged retention clips. Replaced gasket(W11542153), tested unit to 350 with no issues. Unit is now working as designed. Job complete."

Arrived on site to test unit for not dispensing ice. Found coupler edges were rounded out and skipping on ice container coupling preventing from dispensing. Recommend coupling and ice container. Office to reschedule. ; ordrng 1 WPW10293212 (Chute) and 1 WP2220458 (Coupling) and 1 WPW10258544 (Shaft) and 1 W11244434 (Ice container)

"Arrived on site to test unit for house. Upon arrival customer stated unit would make a loud noise intermittently, presented video, noise is coming from the FC. Gained access to evaporator coil and found ice build up on top of the evap fan shroud. Ran ice maker cycle and found water is leaking from the funnel, down the back wall and getting frozen on top of the shroud, building ice and eventually making the fan blade make contact creating a loud noise. Added a full tube extension (WPW10496649) from truck stock to the end of the existing fill tube, used silicone to seal around the fill tube contacting the back liner. Ran an ice maker cycle, fill tube leak has been eliminated. Removed all the ice on the fan shroud, evaporator fan is running loud. Replaced evaporator fan motor (WP2315549) and tested unit, all components are now properly functioning and unit is running as designed, no leaks detected, job complete."

"Arrived on site for dishwasher leaking from left front side of tub . Found tub dented and leaking from tub weld . Ordering tub ,weight 2hrs . Call to set return . No parts installed ; ordrng 1 W11409866 (Tub) and 1 Weigh2hrs"

"Arrived on site to test unit for broken part. Upon arrival customer stated unit is not latching, inspected unit found strike has been broken. Replaced strike (W11457841) and tested unit, unit is now latching and is running as designed, no leaks detected, job complete."

"Arrived on site to test unit for center burner not igniting. Tested unit, all burners are getting a spark and gas but gas dispersion on the center one is not ideal, only 25% of the burner ignites. Took apart burner head and found oil and debris covering gas pathways. Cleaned burner head and tested, only 75% of the burner head ignites. Replaced burner head (W11435660) and tested, ignition is now proper with 100% of the burner head ignited. Unit is now running as designed, no leaks detected, job complete."

Arrived on site to inspect wall oven with error code F8E0. Upon further inspection did not observed fan operating. I removed microwave installed above the oven to gain access to the junction box where the oven was wired. I replaced the fan a reassembled the unit. I tested the unit and fan is still not operating properly. Will require a return visit for further diagnosis and repair.; O-emld tckt

"Arrived on site to inspect dishwasher not cleaning properly. Upon further inspection, I placed the unit into diagnostics and observed error codes F7E1 (no heating) and F4E3 (motor not running). I verified that the motor was receiving proper voltage indicating that the motor is at fault. I replaced the pump and motor and retested the unit. Unit is now operating as designed. No water leaks observed during service. W11025157"

"MVW4505MW1 Arrived to inspect operational issues. I found no stored error codes and allowed a complete service test mode to operate, after calibration. The unit completed with all steps and no other issues of the drive system. I discussed operation of the machine with the customer and advised on detergent type and amounts. Operational test good, no leaks observed during service."

"WDP5408876 Arrived to inspect non-operation. Service test mode had F4E3 and F7E1 errors stored and I cleared for testing. I found the unit had all functions present, except for circulation pump. I verified line VAC to the pump and then found 38VAC with low Z testing, denoting a failing component on the control board. Returning tech will need to install the sump assembly and control. No leaks observed during service. ; ordrng 1 W11613479 (Sump Assy)"

"WRX986SIHZ03 Arrived to inspect moisture on door. I found the gasket had been replaced by the dealership and the liner was separated from the outer door, allowing excessive air movement. Office to order door and contact the customer to arrange return service. No leaks observed during service. ; ordrng 1 W11435360 (Fc door)"

Arrived on site to test unit for LF and RF burners long ignition at times. Adjusted burner heads per service pointer W11643965 and unit working as designed. Advised customer different factors play into unit igniting and at times will take longer. Complaint is normal part of operation. No leaks detected. No parts replaced at this time. Job complete.

Arrived on site and replaced damaged agitator(W11550891). Unit now working as designed. Job complete.

"On arrival verified complaint of not sensing wet clothes are dry. Checked moisture sensor and found it is registering correctly on my meter. Unit is venting correctly. Recommend control board for not registering moisture sensor, ordering W11728014 1x. Reschedule for 8/22; ordrng 1 W11728014 (Control)"

"On arrival verified complaint of tripping breaker. On arrival inspected unit and found no signs of arcs or damage. Visual inspection of the harness shows no signs of damage. Terminal block is wired correctly and is tight. Verified voltage and polarity are correct. Checked continuity between element casings and terminals and found OL. Ran bake element and broil elements in diag test then ran bake cycle at 400 with ground strap off for 30 mins. Verified amp draw was under 16amps max. Stopped cycle and reattached ground wire. Set bake at 400 Advised customer to run for 1.5 hours and turn off cycle, unit is working as designed job complete no parts installed."

Arrived onsite for dryer noise unit 1247. Inspected dryer. Made minor adjustments to base foot support front left to improve dampening. Unit is now operating as designed and within spec. No parts used.

737_240-9912 phone number. Please delete 512-844-2335. Arrived on site for noise. Found noise is vibration noise when compressor in high speed. Removed back panel. Found tubing looked good. Used leveling legs and adjusted so vibration noise went away. Call complete.

Arrived onsite to replace previously diagnosed parts. I replaced the motor on the dryer as it was previously diagnosed to be failed. The drum is now turning and operating as designed. I shop vacuumed all the lint out of the dryer. Unit is now operating as designed. Call complete. INSTALLED W11126010 MOTOR.

Arrived on site for washer not spinning. Customer said someone just replaced suspension. Inspected under washer. Found rotor screw loose. Evidence of leak. Found agitator was loose. Removed and found agitator teeth worn. Extra time requested for removal. Office will call to schedule. ; ordrng 1 W11252784 (Washplate) and 1 Extratime (Extra time) and 1 280146 (Rotor)

Arrived onsite for dishwasher not draining. I ran the dishwasher through multiple diagnostic cycles and found the dishwasher to be draining without issue. I noticed a lot of suds buildup and cleared it out for the customer. I went over use and care for the customers unit. The dishwasher is operating as designed at this time. No water leaks present at time of service. Call complete. No parts installed.

Arrived onsite for Refrigerator making humming noise. Customer stated at times it will make a loud noise like a saw. Upon inspection I found the freezer evap cover and evaporator to be pushed out of place. I corrected the evap cover and evaporator and also replaced the evap fan motor because the fan motor was making the noise. Unit is now operating as designed. No leaks present at time of service. Call complete. INSTALLED WP2315549 EVAP FAN.

Arrived onsite for an oven that is smoking and there is no residue inside it. The customer stated that the smoking is not the main issue. He stated the issue is the oven bottom is not in the oven correctly. I found the left rear of the oven bottom not in place and the oven bottom is warped and now it will not fit correctly. The bottom will need to be replaced. Ordering W11098799 oven bottom. RS for Friday 8/23/2024.; ordrng 1 W11098799 (Oven bottom)

Arrived on site for washer making noise when starting up. Ran diagnostics got 7-3 code . Found slider collar had shifted . Replaced slider W10734521. Ran calibration and diagnostic wash test all checked normal. No water leaks detected at time of service. Job complete

"Arrived on site for leaking water. Upon arrival, inspected unit and see evidence of leak with wet floor. Found load and go dispenser filled to top with water. I believe there is some type of back flow. Also found leak from front bottom of unit. Need Autho for 2 men to unstick dryer. Need to order dispenser, load and go dispenser and return with prescreened parts. Office to reschedule ; ordrng 1 W11321010 (Load n go dispenser) and 1 W11524105 (Dispenser) and 1 2man (2 man) and 1 Needautho"

Arrived on site for cooktop tripping breaker . Prior to tripping water had boiled over into switch . Switch has dried out at time of visit . All burners are igniting properly . Switches are in good condition . Double checked polarity in outlet . Unit is no longer tripping breaker . All checking normal . No gas leaks detected at time of service . Job complete

"Arrived on site for control not powering on. Upon arrival,test unit and confirmed issue. Test polarity and is correct. Pressed reset button and lights only flickered. Need to replace control. Replaced control W11603811. Test unit and is now operating as designed. No leaks present at this time. Job complete"

"Arrived on site inspect unit for screeching noise. Upon closer inspection found roller and idler failed as well as a few dollars in various coins through cavity. Removed coins set aside for customer, replaced idler and rollers from repair kit. Tested unit, unit no longer screeches. Job complete. USED 4392065"

Arrived on site to inspect unit for vent fan not operating. Upon closer inspection found with new blower motor and control unit would work on high but low speed never operated. Ordering all corresponding parts. Office to reschedule. USED W11100651 W11100652; ordrng 1 W11099741 (Cover) and 1 W11100651 (Motor) and 1 W11282989 (Transformer) and 1 W11099740 (Capacitor) and 1 W11100652 (Control)

"Arrived on site to inspect unit for not cleaning dishes. Upon closer inspection found pump was not spraying water through arms but could hear it attempting to energize. Replaced pump assembly, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11025157"

"Arrived on site for cooling issue. Found evaporator cover covered in ice,ran diagnostics defrost thermistor reading open,ran heater test passed heater powered on,defrosted upper section replaced defrost thermistor ran thermistor test again passed. Defrosted evaporator reassembled freezer compartment checked air flow good. Used wpw10384183; used 1 WPW10384183 (Themistor) from stock"

"Arrived on site to inspect range oven not heating. Upon further inspection, I placed the unit in diagnostics showing no error codes. Also found the unit is connected to WiFi. Using my multimeter, I placed my thermal couple in the center of the middle rack and tested the unit on Bake at 350 degrees. At preheat, my meter was reading 388 degrees, which is normal according to,the owners manual and the preheat temps will get higher than the setting to offset temps when opening the door and allowing the unit to get back to preheat temps faster. Tenant was not home; therefore, I explained my findings to the head of maintenance and explained how the unit operates. I made recommendations for use and care to pass along to the tenant. Unit is operating as designed, job completed. No parts installed."

"Arrived on site to test unit for improper tension on the door. Upon arrival spoke to the builder and the builder stated that the home owner felt like the tension on the door was too strong. Inspected unit found no obstructions to the hinge or spring causing more resistance. Tested door mechanism, when pulled down the door stays in place. Unit is designed to make sure the door stays in the location it was opened . Tested all angles door does not shut on its own or drop down. Stated to builder that since the unit is new the springs will be a little more stronger than what the home owner is used to due to manufacturer future proofing the unit. Tension will slightly change over time. Unit is functioning as designed, no parts installed, job complete."

Arrived onsite and replaced control box and advised unit should be defrosted to resume normal function. All checks good.

"Arrived on site to inspect dishwasher leaking water. Upon further inspection, I found the unit uninstalled and sitting in the kitchen area near to where it should be installed and all hoses disconnected (photo). I moved the unit over to the sink area and connected the water line and plugged the unit in and placed the drain hose into the sink and placed the unit in diagnostics showing no error codes. Continued with testing and once the unit filled with water and the spray arms began to spray the water, I found water leaking from the bottom right side front corner where the tub side joins the bottom panel (photos). The tub is not sealed in this area. I am ordering the tub, heating element and CNOTE-2HR JOB and office to schedule return service. I will return with all prescreened parts. Unit hoses were disconnected and unplugged and moved back to where I found it. Returning tech to replace the tub, sump assembly and install new element and remove model/serial placard and transfer it to new tub. All water cleaned up at end of service. No one available to sign for receipt. Notified customer of diagnosis and left message. No parts installed. ; ordrng 1 W11409866 (Tub) and 1 W11537778 (Element) and 1 CNOTE (2 HOUR JOB)"

"Arrived on site to replace previously shift actuator, found front access and rear access plates are removed and screws are missing, replaced actuator but unit is not going into spin, Attempted to run diagnostics but E5 is popping up, attempted to replace but lid lock provided is not to correct part, will order latch and return, office to reschedule installed W11614637; ordrng 1 W11371714 (Latch)"

"Arrived on site to test unit for not draining, tested unit found it is agitating but spin not engaging, inspected lid switch and found it split in two, will need to replace switch to diagnose further, switch was run without, rescheduled for 8/16; schdld next appmnt for 8/16 FRI !"

"Arrived on site to test unit for not cooling properly, tested unit found frost forming only on first two coils of evaporator and the bottom wet condensation, unit has a weakened compressor, recommend replacing compressor, evaporator, evaporator motor, dye drier and access valve, ordering compressor, dye drier, access valve, R600 and nitrogen office to reschedule no parts installed ; ordrng 1 W11598434 (FC evaporator) and 1 W11574734 (Compressor) and 1 W11506635 (Access valve) and 1 WPW10143759 (Drier) and 1 R600 (R600) and 1 Nitrogen (Nitrogen)"

"Arrived on site to test unit for shutting off, tested unit found unit is running properly but vent test failed do to restriction, advised maintenance to clear out vent and if issue continues to call us back at this time job complete no parts installed"

"Arrived onsite for unit not powering on. On arrival inspected unit. Found not responsive. Inspected and found unit plugged into disposal socket, powered buy separate switch. Plugged unit in proper outlet and unit powered on. Ran diagnostics and found no error codes. Ran test cycle and unit is functioning properly. Customer will monitor. Job complete . No parts used"

Arrived onsite for unit not cooling. Upon arrival. Unit was unplugged. Found no signs of excessive defrost water from defrost issue. Powered unit and compressor energized. Allowed unit to run and unit began cooling. After 30 minutes found only partial frost pattern and compressor making rattling sound. Unit has Inefficient compressor. Order 2 hr sealed system repair. Office to reschedule ; ordrng 1 W11557671 (Compressor) and 1 W11506635 (Access valve) and 1 Wpw10143759 (UV drier) and 1 2hr (2hr) and 1 R600a (R600a) and 1 Nitrogen (Nitrogen)

"Arrived on site to diagnose dryer shutting off on sensor cycles a few minutes into the cycle. On arrival I found customer had some sheets in there with a stopped cycle that still had a good level of dampness. I ran the unit and it stopped after about 4 minutes and timer never moved. I called tech line and inquired about what factors cause a sensor cycle to stop. Recommended repair is to replace the moisture sensor harness, then run and test at the control. If control is stopping while moisture reading is still active, replace control and retest. Return visit set for 8/23. Ordering harness and associates items. ; ordrng 1 W11733951 (Control) and 1 WPW10298258 (Sensor harness) and 1 W11310055 (Main Harness) and 1 WP3387223 (Sensor Bars)"

Arrived onsite for unit drain pump running continuously. Tested and found relay stuck allowing constant 120vac supply to pump. Needed control replacement. Replaced control and tested. Unit is now functioning properly. Used w11513246

"Arrived onsite for unit with no power. Found breaker tripped. Flipped breaker and tested. Unit tripped again on preheat. Power cycled and Isolated components. Broil to 350 degrees. Took pic. Then cycled to bake and set to 350 degrees. Reached target temperature with no issues. Ran unit at 400 degrees and cycled for 30 min. Recommend breaker be replaced by builder. Preferably a breaker with less nuisance tripping, GE breaker. Owner will discuss with builder. Job complete. No parts replaced"

Arrived onsite for unit not making ice. On arrival unit has full bucket of ice. Found unit not dispensing ice. Found auger motor seized not turning. Needs Auger motor replaced . Set to return Tues the 20th.; ordrng 1 W11671282 (Auger motor)

"Arrived onsite for unit having failed compressor. Inspected and confirmed compressor failure and found leak at manufacture drier. Replaced compressor, drier and access valve. Pulled vacuum and held. Charged per spec and tested. Unit is functioning properly. Customer will give 24-48 hrs to stabilize. Job complete. Used w11580057, wpw10143759 and w11506635."

"Arrived on site to diagnose washer that is not fully spinning out clothes sometimes. Larger loads seem to be affected. Customer can get it to finish with drain and spin. I checked a couple of cycles and found the spin was set to off (known issue with these UIs), and advised to double check before hitting start. Outside of that, I found no error codes or anything indicating a reason to not spin out other than overload / off balance. Advised on proper loading. Could not duplicate failure. Unit ran fine with no excessive vibrations on high speed spin. No repairs made."

"Arrived on site to diagnose freezer making noise at random when running. Customer showed me a video of the noise which sounded like ice on fan blades. I removed the cover and found no ice near the fans and all noises normal. I also found the unit didn't have but a couple of items in it, which can also cause the unit to be constantly running. Advised to try and capture video and check if the noise dissipates / get louder when the door is open. Customer will follow up if noise returns or gets louder once the unit is loaded. Could not duplicate at this time, no parts used. Call completed."

"Arrived on site to follow up on microwave that was not powering on. On arrival I replaced both interlocks due to 2 bad switches. Once new interlocks were in, found the board was sending 120, but there was an issue with the neutral. I replaced the filter board / filter board fuse and control. Retested and found unit now powers on and heats as designed. Root cause of failure was a failed upper interlock switch, which back fed and took the other parts out. Parts used - W11551558, W11551761, W11707984, W11342846, Wpw10531156."

"Arrived on site to diagnose noisy washer. On arrival customer informed me that the unit was banging pretty hard on a recent load of sheets /mattress pad. I tested the unit and found all mechanical components and suspension good. I checked the level and found the level was quite a bit off. I leveled the unit and ran a high speed spin and could not duplicate any failures. Advised the pad likely absorbed a ton of water, which will cause it to go off balance compared to sheets and to balance accordingly. Also found a bolt matching the motor bolts under the unit, but found no missing bolts on the unit. Unit now working as designed and balance. No parts used."