We serviced a
WHIRLPOOL WASHER
Model WFW85HEFC1
Near Pflugerville, TX 78660
Cliff
Job Details: 07/12/2022
Arrived on site to replace previously ordered parts for washer. Replaced dispenser and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL FREEZER
Model WRX986SIHZ00
Near Pflugerville, TX 78660
Cliff
Job Details: 07/12/2022
Arrived on site to diagnose a refrigerator that has a light not working. Found freezer led module failed and replaced it per service pointer. All is working properly at this time. Repair covered under scode.
We serviced a
GE MICROWAVE
Model JVM3160DF4BB
Near Austin, TX 78748
Kevin
Job Details: 07/12/2022
"Arrive on site and uninstalled and disassembled my wave and found damage to the wave guide. Installed Magnetron, Capacitor, and diode and microwave is heating again. Homeowner requested that we run microwave several times as it has been repaired by multiple service companies. If microwave fails again it is likely due to the damage to waveguide which is shorting out the Magnetron. Another repair attempt is not advised because it will not be permanent. At this point microwave should be replaced, job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS02
Near Pflugerville, TX 78660
Cliff
Job Details: 07/12/2022
Arrived on site to diagnose a refrigerator that is leaking. Found reservoir cracked and replaced it. Tested unit and found all is functioning properly at this time and no leaks were found after service was performed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Pflugerville, TX 78660
Cliff
Job Details: 07/12/2022
Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker motor failed and replaced it. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL WASHER
Model WFW85HEFC1
Near Pflugerville, TX 78660
Cliff
Job Details: 07/12/2022
Arrived on site to replace previously ordered parts for washer. Replaced dispenser and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Temple, TX 76501
Jonathan M
Job Details: 07/12/2022
Arrived on site for a washing machine that is not filling. Inspect unit and work area. The customer advised that the unit fills but it does not fill as high as her old washer used to. I did explain to the customer that these newer units are water efficient units and are low water style washers. The customer advised they do not want a little water washer and I wanted a washer that fills up to the top like theyre old ones used to. I did explain to the customer about how this unit works in government regulations that have been set for manufacturers. Ran the unit through a bulky load with some towels and found the unit filling and operating as designed. Did not find any stored error codes in the diagnostic mode. The unit is working as designed. Call complete.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Temple, TX 76502
Jonathan M
Job Details: 07/12/2022
Arrived on site for a dryer that is not heating. Inspected unit and work area. Confirmed customers complaint and check voltage to the unit. Found proper voltage. Checked all heating components and found all heating components testing that they were good. Checked voltage going to the heater with the centrifugal switch wire removed from the elements. Checked voltage and found no voltage coming from the centrifugal switch. Disassemble to unit and found the wire connector for the motor had been pulled away from the motor. Reconnected wire connector and tested the unit. The unit began to heat and operate as designed. Added an extra zip tie to the connector to ensure that the connector states but. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Belton, TX 76513
Tyler
Job Details: 07/12/2022
Arrived on site for refrigerator not cooling. Upon arrival found unit was off and defrosted but customer was able to provide photos of a reoccurring defrost issue in the RC. After further testing found that unit had a potential liner leak with multiple areas of rusk forming on the backside of liner and near compressor insulation. Call techline and spoke with Anthony sr#7734092664. After discussing findings with techline found that you know is nonrepairable due to void in insulation occurring in multiple spots leading to hot air getting in the unit and causing the ice buildup was instructed to have customer reach out to whirlpool for further assistance at this time. Call complete
We serviced a
KITCHENAID ICE MACHINE
Model KUID508ESS1
Near Belton, TX 76513
Tyler
Job Details: 07/12/2022
Arrived on site for ice machine not probably making ice. Upon arrival confirmed issue and found a lot of the ice was turning a slush inside the unit. After further testing I found that because the issue was a solenoid in the valve failing after its initial flush cycle and no longer allowing wanted to be put into the unit went 120 V is applied for the ice creation and harvest settings. After getting customer approval I installed part then reassembled and tested unit. Found ice machine functioning as designed with no leaks. Call complete
We serviced a
WHIRLPOOL RANGE
Model WFE975H0HZ4
Near Jarrell, TX 76537
Tyler
Job Details: 07/12/2022
Arrived on site for range with damaged glass top. Upon arrival confirmed complaint and found front left burner area of glass damaged. Replac3d top. Found new glass working as designed with no damages. Call complete
We serviced a
WHIRLPOOL OVEN
Model WFE320M0JS0
Near Jarrell, TX 76537
Tyler
Job Details: 07/12/2022
Arrived on site for range failing to heat correctly. Upon arrival confirmed issue after running heat tests. Found no errors in diagnostics but I did find relays on control failing to open correctly. Replaced control and sensor. Reassembled and tested unit for 30 minutes. Found averaging temp at 351 when set to 350. Unit now functioning as designed. Call complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Bartlett, TX 76511
Gerry C
Job Details: 07/12/2022
"Arrived to perform SP W11540964 - Special Project S17304. I verified the copper washers and they were completely corroded away, fully exposing the rubber washers. The unit had leaked a small amount on the flooring at the back of the unit and I attached an image to the service call. I removed and replaced the element with the updated version and tested in accordance with the MFG TSP. There were no leaks observed after replacement of the element assembly."
We serviced a
JENN-AIR DISHWASHER
Model JDPSS244LL1
Near Hutto, TX 78634
Gerry C
Job Details: 07/12/2022
"Arrived to inspect broken rack adjuster and spray arm issue. I removed and replaced the broken left rack adjusted and tested. The spray arm had come loose from its indexed mount and I reinstalled, ensuring the mount indexed to the correct position and tested. The unit operated as designed, no leaks observed during service."
We serviced a
KENMORE REFRIGERATOR
Model 106.5757579
Near Round Rock, TX 78664
Gerry C
Job Details: 07/12/2022
"Arrived to inspect still icing and clicking on RC door. I found the door closer on the RC door was not fully tightened and after correcting, the door operated as designed and noise was gone. I sealed the ice door chute due to gapping in the door portion of the assembly and sealed around the door openings. The gasket on the RC was torn badly at the bottom hinge side and I removed and replaced the gasket and tested. The unit required leveling and door matching.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHV00
Near Georgetown, TX 78626
Gerry C
Job Details: 07/12/2022
"Arrived to inspect low water flow. I tested from the dispenser back and found the issue was within the primary water valve. I removed and replaced the valve and tested. Normal function resumed and the unit operated as designed. No leaks observed during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Georgetown, TX 78626
Gerry C
Job Details: 07/12/2022
"Arrived to inspect no water. I found the filter was plugged and after removing it, the water flow resumed expected and normal flow. The CX had already ordered a filter and I coached them on installation and flushing. Operational test good, no leaks observed during service."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Round Rock, TX 78665
Cliff
Job Details: 07/12/2022
Arrived on site to diagnose a dishwasher that is not draining. Found drain line was kinked and customer already corrected issue. Inspected unit and found all is functioning properly at this time. No leaks were found at time of service.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near New Braunfels, TX 78130
Leonardo
Job Details: 07/12/2022
Arrived on site to replace heating element due to special project. Replaced heating element test unit and unit test good job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS4
Near San Marcos, TX 78666
Leonardo
Job Details: 07/12/2022
Arrived on site to test unit for oven not igniting. Test unit and found and glow igniter. Replaced igniter test unit and unit and unit pre heated to 350? test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Pflugerville, TX 78660
Matthew
Job Details: 07/12/2022
Arrived onsite for dishwasher with error codes. Customer had to manually drain water. Upon arrival inspected unit. Confirmed error code. Ran test and all water did not drain but did verify the drain motor was functioning. Found that the drain hose rubber connector was severely kinked. Disconnected and routed hose to avoid kink when fully installed. Tested unit and unit is functioning properly. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Kyle, TX 78640
Leonardo
Job Details: 07/12/2022
"Arrived on site to test unit for console overlay coming off. Found over laying damaged, replaced console test unit and unit test good job complete."
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near Austin, TX 78754
Matthew
Job Details: 07/12/2022
Arrived onsite for washer leaking oil. Upon arrival inspected unit. Confirmed gearcase leaking oil. Disassembled unit and replaced gearcase. Tested unit and unit is functioning properly. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near Austin, TX 78754
Matthew
Job Details: 07/12/2022
Arrived onsite for refrigerator ice maker not functioning. Customer tried running harvest test and test failed. Ran diagnostics and confirmed ice maker failure. Replaced ice maker and tested. Unit is functioning properly. No leaks present at this time. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KUDP02FRSS3
Near Austin, TX 78701
Matthew
Job Details: 07/12/2022
Arrived onsite to replace previously diagnosed parts. Replaced inlet and tested. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL OVEN
Model KOCE500ESS09
Near Austin, TX 78749
Kevin
Job Details: 07/12/2022
"Arrived on site and replaced lower vent, current one is not correct for this model. Also found microwave door edge does not align with oven door or control panel. Spoke with techline, Alignment does not affect operation and position cannot be changed, Hinges are not adjustable left to right, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Manor, TX 78653
Joe Z
Job Details: 07/12/2022
Arrived onsite for REFRIGERATOR LIGHT IS OFF . Upon arrival inspected unit and found the top of RC lights and FC light is out. Found Only the FC led has failed. Replaced FC led and all lights are operating as designed job complete.(only used 1 module)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Manor, TX 78653
Joe Z
Job Details: 07/12/2022
"Arrived onsite for Range extremely hot on the exterior .Preheat set to 350 , oven reach 385, then began cycling. Unit averaged 348. Operated oven for 50 minutes. Called techline for assistance. After series of checks tech determined that the neat from the cooktop is caused by Radiant heat. Tech had me check door hinges, gasket an everything is good. Tech had me advise customer that the hotter the oven temperature is set to the hotter the vent air and cook top will feel. Tech gave SR#7734085548"
We serviced a
WHIRLPOOL RANGE
Model KMHS120KPS0
Near Austin, TX 78703
Matthew
Job Details: 07/12/2022
Arrived onsite for microwave hood light not functioning. Upon arrival tested unit. Found faulty board. Explained to customer however due to what customer experienced he believed the socket was bad. Replaced socket and had no effect. Replaced control and unit is now functioning properly. Job complete
We serviced a
WHIRLPOOL WASHER
Model WFW95HEDC0
Near Austin, TX 78703
Matthew
Job Details: 07/12/2022
"Arrived onsite for washer not starting a cycle. Upon arrival inspected unit. Put unit in diagnostics and found stored error code F5E2, f8e1. Ran test and found latch locking but not registering with ACU. Checked latch and was testing in range. Power cycled unit and unit began functioning. Ran test and normal load and passed. If symptoms persist recommend replacing latch and possibly the control.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Jarrell, TX 76537
Tyler
Job Details: 07/12/2022
Arrived on site for refrigerator not dispensing ice. Upon arrival confirmed complaint. Found temps on arrival (actual) at 0/39. Found ice bucket had ice but showed signs of melting together and locking up ice bucket. I found dispenser functioning as designed. Replaced main control due to possible extended defrost leading to issue. Reassembled and tested unit. Found ice maker harvest and fill as designed with no leaks and dispenser now fully functioning.call complete
We serviced a
KENMORE DRYER
Model 110.870886
Near Austin, TX 78734
Scott
Job Details: 07/12/2022
"Arrived on site for dryer tumbling but not heating . Found element failed . Fuse and thermostats checked normal. Replaced element and unit is now heating .
We serviced a
IKEA REFRIGERATOR
Model IRS335SDHM00
Near Round Rock, TX 78664
Cliff
Job Details: 07/12/2022
Arrived on site to diagnose a refrigerator that is not cooling properly. Found full frost pattern on coil and all parts operating properly. Used silicone on liner to seal air gaps to stop excessive frost on coil causing cooling issue. No leaks were found at time of service and job is complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Austin, TX 78734
Scott
Job Details: 07/12/2022
Arrived on site for door sticking . Found unit is performing normally . Explained that door has different spring set up compared to old dishwasher. No water leaks detected at time of service . Job complete
We serviced a
MAYTAG WASHER
Model MVWX500XW0
Near Austin, TX 78731
Scott
Job Details: 07/12/2022
"Arrived on site for washer not finishing cycle or sometimes Not starting . Ran diagnostics got error codes of Lid lock , off balance , shifter ran manual test and lock is not engaging. Valves are working normally . Replaced latch and tub ring due to damage. Parts 148.00, labor 174.75 . Tested unit ,all checked normal. No water leaks detected at time of service.
We serviced a
KENMORE WASHER
Model 110.2210231
Near Georgetown, TX 78628
Paul
Job Details: 07/12/2022
MG Complaint was that washer was leaving clothes wet. Ran diagnostics and found the washer was not switching gears. Inspected and confirmed the gear case is leaking oil and the actuator is not reading due to oil.
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Burnet, TX 78611
Vincent
Job Details: 07/12/2022
"Arrived on site for dryer, inspected unit and work area. I tested unit and was heating. CX complaint was not heating all the time. I replaced all thermostats element, fuse and temperature switch. Tested and Unit is operating as designed. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW05
Near Bertram, TX 78605
Vincent
Job Details: 07/12/2022
"Arrived on site for refrigerator icemaker, inspected unit and work area. Tested icemaker and was dead. I then replaced icemaker with new one and tested. Unit is now operating as designed. No leaks observed during service. Job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ06
Near Leander, TX 78641
David S
Job Details: 07/12/2022
"Arrived on site to install previous diagnosed parts. I gained access to the turn table and replaced it with new, I also replaced the main control with new. I reassembled the unit and tested it. It is now working as designed. Job complete."
We serviced a
WHIRLPOOL OVEN
Model WFG505M0BS3
Near Andice, TX 78628
David S
Job Details: 07/12/2022
Arrived on site for oven light not working and the oven smoking. I inspected the unit and work area. I found the bulb broken. I found food debris between the bottom plates of the oven. I separated the plates and cleaned the food debris out. I recommened the customer still runn a cleaning cycle to burn out the rest of the food debris.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Andice, TX 78628
David S
Job Details: 07/12/2022
Arrived on site for water dispenser leaking. I inspected the unit and work area. I found the unit off and thebwater turned off. I powered the unit on and turned the water on. I tested the water dispenser and found it working as designed. No water leaks detected. Inteated thebice maker and found it cycling and filling with no water leaks. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Leander, TX 78641
David S
Job Details: 07/12/2022
"Arrived on site for fridge icemaker not producing. I inspected the unit and work area. I found ice maker fault code e5, bad icemaker thermistor. I gained access to the ice maker and replaced it with new. I reassembled the unit and power cycled the controls. I verified the error code is gone. I cycled the ice maker and found it working as designed and filling. Job complete."
We serviced a
KITCHENAID ICE MACHINE
Model KUID308HPS00
Near Austin, TX 78731
Luis
Job Details: 07/12/2022
"Arrived on site for no ice. Ran diagnostics found tube disconnected from dispenser replaced tube assembly,ran diagnostics all test passed. ; used 1 W10863947 (Tube) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KUIX535HPA00
Near Austin, TX 78701
Luis
Job Details: 07/12/2022
"Arrived on site. Diagnosed a defective pump,replaced defective pump,ran water through pump and tubing passed no leaks."
We serviced a
WHIRLPOOL RANGE
Model WEG515S0FS0
Near Austin, TX 78757
Kimo
Job Details: 07/12/2022
Arrived onsite for a rang with a malfunctioning display. Upon inspection I found the display showing half the numbers and letters on the screen. I installed new control and tested unit and found unit operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Austin, TX 78757
Kimo
Job Details: 07/12/2022
Arrived onsite for refrigerator with a frozen evap. Upon inspection I found that the bi-metal tested good in diag mode and the defrost heater was working in forced defrost. I then removed ice. Upon further inspection I found a air leak at the rc door (see pix for before and after) I got the door to seal up properly after adjusting the chassis and door. I contacted Bruce at techline and told him about what I found and did and got rs#7734091101.job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Austin, TX 78723
Kimo
Job Details: 07/12/2022
"7/12/22 14:52: KL rspndd 7/12 TUE, Arrived on site. Mainteance could not find the unit that needed to be serviced. JOb complete"
We serviced a
WHIRLPOOL VENTHOOD
Model UXT4130ADS2
Near Austin, TX 78724
Kimo
Job Details: 07/12/2022
Arrived onsite for for vent hood that is not working. Upon inspection I found that there was power into the switch but none coming out. I replaced the switch and tested and found no change. I the replaced the fan motor and tested the unit and found unit it operated as designed. Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ08
Near Pflugerville, TX 78660
Kimo
Job Details: 07/12/2022
"Arrived onsite for MW that seems to have a counter lighting issue, it will not come on sometimes. Upon inspection I found that the bulb was not secured in the socket, I corrected this and tested unit several times and found that the light came on every time. Job complete."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFTR2021TW2
Near Round Rock, TX 78681
Wesley
Job Details: 07/12/2022
Arrived onsite and found fridge cooling issue sub 0 degrees in freezer but 60 degrees in fridge. Found evap fan motor dead. And air channel blocked with ice. Repaired unit. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Round Rock, TX 78665
Kimo
Job Details: 07/12/2022
Arrived onsite for refrigerator not cooling. Upon inspection I found that the start device was unplugged I plugged it in and performed a amp test and found it pulling .56 amps. I checked the evap for a frost pattern and found a good pattern developing. I advised customer that the fridge will get to it operating temps in about 24hrs. Because its starting from scratch. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WHIRL POOL
Near Austin, TX 78753
Kevin
Job Details: 07/12/2022
"Arrived on site and inspected washer and found door is locked and breaker is off. After turning breaker back on drain pump is constantly running. Removed top panel and Manually opened the door. Cleared error and ran a diagnostic cycle to confirm washer is operating normally again.
We serviced a
WHIRLPOOL DRYER
Model MEDB835DC4
Near Dripping Springs, TX 78620
Kevin
Job Details: 07/12/2022
"Arrived on site and replaced failed heating element diagnosed by previous technician, after replacement dryer is heating and running normally. Recommend it to homeowner that been to the exterior be inspected and cleaned/cleared by a service if needed, job complete"
We serviced a
LG WASHER
Model WM3600HVA
Near Austin, TX 78737
Kevin
Job Details: 07/12/2022
"Arrived on site and found customer has experienced water on the floor once, also states there is a rattling noise while drain pump is running. Set Washer into a diagnostic cycle and filled it with water while inspecting all waterlines and hoses and did not find any leaking. Sent multiple pictures and videos to KB/service management. Found drain hose that runs from pump to the rear of the machine is not set into the first retaining clip, took pictures. After resetting it ran diagnostic cycle again and did not hear rattling noise while pump is running. No further repair is required at this time
We serviced a
JENN-AIR OVEN
Model JJW2830DS03
Near Austin, TX 78759
Scott
Job Details: 07/12/2022
Arrived on site for stuck key error code . Unable to put in diagnostics. Any time unit is powered up goes straight to error code . Ordering UI and autho . Call to set return ; ordrng 1 AUTHO and 1 W11102216 (Ui)
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS02
Near Austin, TX 78717
Kimo
Job Details: 07/12/2022
Arrived onsite for microwave with no power. Upon inspection I found that the line filter was reserving power but not sending it. I am ordering 1x line filter office to reschedule.; ordrng 1 461964885341 (FILTER)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Woodway, TX 76712
Jonathan M
Job Details: 07/12/2022
Arrived on site for a refrigerator thats not cooling again. Inspected unit and work area. Check the heater and thermisters and found them both within range. Spoke to PR and was advised to order the user interface and evaporator thermistor for repair. I am ordering the user interface and thermistor for the return trip. Rescheduled customer to 7/25.; ordrng 1 W11518204 (UI) and 1 WPW10384183 (Thermistor)
We serviced a
AMANA DRYER
Model NED4655EW1
Near Killeen, TX 76543
Tyler
Job Details: 07/12/2022
Arrived on site for dryer needing previously diagnosed parts. Installed motor timer and wheel and found dryer still had reoccuring symptoms. Will need findings reported to techline asap during business hrs on how to proceed.; ordrng 1 Cnote (Need techline callled)
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KBS0
Near Georgetown, TX 78628
Paul
Job Details: 07/12/2022
MG. Complaint was that dishwasher was leaking. Found dishwasher leaking from tub seem in the back. Will need new tub. Brand new appliance. Ordering W11409866 tub. Office to RS.; ordrng 1 W11409866 (Tub)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300EBS02
Near Burnet, TX 78611
Vincent
Job Details: 07/12/2022
"Arrived on site to install previously diagnosed parts, as I was going to install new evap motor found harness missing. I also tested voltage again on the control to fan and was not reading anything. I will have to reorder parts and return with HV control. Place CX on cancellation list. Parts department to check evaporator motor make sure it has a harness in it C-NOTE. No leaks observed during service. Office to reschedule on 07/21/22 am ; ordrng 1 WPW10317076 (HV control) and 1 W11024089 (Evap motor Cnote)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Leander, TX 78641
David S
Job Details: 07/12/2022
Arrived on site to install previous diagnose parts. The wrong bin was ordered it needed a half bin. I installed the gasket. I am ordering the correct bin. Parts drop off only.; ordrng 1 W11026418 (Half bin)
We serviced a
WHIRLPOOL FREEZER
Model WRS315SDHZ08
Near Robinson, TX 76706
Jonathan M
Job Details: 07/12/2022
"Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. Confirmed customers complaint and found the unit had a defrost issue. Found the evaporator fan running and the thermistor is within range. Ordering control, user interface, through misters, and evaporator harness for repair. The office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11546681 (Evaporator harness) and 1 WPW10384183 (Thermistor) and 1 W11203289 (User Interface) and 1 W11546690 (Control) and 1 W11546610 (Heater)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS06
Near Jarrell, TX 76537
Gerry C
Job Details: 07/12/2022
Arrived to inspect code. I found the unit would not heat and I could not hear the HV system engage. I removed and replaced the control and tested. Operational test good. The unit requires the correct tray and we will D2C.; ordrng 1 W11367904 (Tray) and 1 D2C (D2C W11335034)
We serviced a
WHIRLPOOL ICE MACHINE
Model WUI95X15HZ01
Near Burnet, TX 78611
Vincent
Job Details: 07/12/2022
"Arrived on site for icemaker, inspected unit and work area. Found unit tripping breaker caused by the external water drain pump. Also found door hinge badly bent and causing door not to close correctly. Office to order parts and reschedule when parts have arrived. No leaks where observed during service. Left unit unplugged and turn off the water supply.; ordrng 1 W11539855 (Water pump) and 1 W10476703 (Hinge) and 1 2185712 (2185712)"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS4
Near Canyon Lake, TX 78132
Andrey
Job Details: 07/12/2022
"Arrived on site to test unit for Functionality issues, property manager will have to provide proper closing docs to continue a warranty repair Office to resolve this issue and reschedule; O-emld tckt"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near New Braunfels, TX 78132
Andrey
Job Details: 07/12/2022
"Arrived on site to test unit for no ice production and noise, tested unit found Evaporator is not frozen over, but ice maker is over filling and leaking water, recommend replacing all water valves and ice maker to address issue, damper is making grinding noise when opening and closing and will need to be changed out as well, knocking noise is constant coming from in the liner and recommend looking it over to determine the source and see if anything can be done, ordering parts, office to reschedule ; ordrng 1 W11482025 (Water valve) and 1 W11482383 (Dual water valve) and 1 WPW10479155 (Damper control)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Lorena, TX 76655
Jonathan M
Job Details: 07/12/2022
Arrived on site for a washing machine that is leaking. Inspected unit and work area. Confirmed the customers complaint and found the unit leaking from the fabric detergent dispenser area. Found no water residue underneath the unit or on the backside of the unit. Found the dispenser drawer in intact and the tub ring intact but water splashing everywhere. Checked the suspension and found the suspension was good. Ordering to bring and will return with a dispenser for repair. The office will need to contact the customer about a return date due to limited parts availability.; ordrng 1 W11094304 (Tub ring)
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ0
Near Harker Heights, TX 76548
Tyler
Job Details: 07/12/2022
Arrived on site for refrigerator not cooling properly. Upon arrival found no errors in diagnostics. Couldnt confirm complaint and called techline and spoke with Andy sr#7734093618. Was instructed issue was possible within outter door panel and ui contol and to order and replace outter door panel and ui control. Will need office to reschedule once availability of parts is known.; ordrng 1 W11340447 (Ui) and 1 W11246772 (Outter door (stainless))
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS01
Near Pflugerville, TX 78660
Matthew
Job Details: 07/12/2022
Arrived onsite to replace previously diagnosed parts. Pierced and evacuated system. Upon trying to complete repair found issues with equipment. Will need to reschedule with customer to complete repair. Customer would like to be placed on cancellation list for next available appointment opening. Office to reschedule.; O-emld tckt
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Cedar Park, TX 78613
Wesley
Job Details: 07/12/2022
Arrived onsite and found installation complications preventing access into perform SP service on the heater bushings. Advised customer on findings. Returning with skid and line to rerun drain; O-emld tckt
We serviced a
KITCHENAID RANGE
Model KFGG504KPS0
Near Cedar Park, TX 78613
Wesley
Job Details: 07/12/2022
Arrived onsite for unit bake not working and found unit arching across back of dsi board. While onsite arching shorted the oven sensor. Ordering sensor and main control and DSI board to replace all 3 together per techline spoke to Austin sr#7734090499. ; ordrng 1 W11088878 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT313CZLZ00
Near Georgetown, TX 78626
Gerry C
Job Details: 07/12/2022
"Arrived to inspect no cool. I found the unit would make a sizzling noise when the compressor was engaged. The capacitor was 12.3uF (12uF spec) and the coils in the compressor were 4.2 and 5.2, 9.5 combined and electrically very good. I removed and replaced the start device and the unit started once, but the compressor had severe difficulties starting and could be heard making a growl before it started. The compressor has failed internally and will require replacement. Office to order R600 compressor, dye drier and service port. Office will add required connectors and include R600 kit. Office to contact the CX to arrange return service. No water connections to unit. ; ordrng 1 W11370574 (Compressor Kit) and 1 WPW10143759 (UV Drier) and 1 W10913906 (Service Port) and 1 R6002Hours (Two Hour Sealed System Service)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Leander, TX 78641
Wesley
Job Details: 07/12/2022
"Arrived onsite and found repeat frosted through evap. Advised customer that thermistor, control and ui should be replaced for failure to defrost. Thermistor has already been replaced. Ordering control, and ui to repair. Office to reschedule. ; ordrng 1 W11546690 (Control box)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Leander, TX 78641
Wesley
Job Details: 07/12/2022
Arrived onsite for failed door hinge and found door hinge structurally crushed and loose preventing proper door operation. Ordering door to repair. Office to reschedule. ; ordrng 1 LW11258450 (Door)
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Austin, TX 78704
Luis
Job Details: 07/12/2022
"Arrived on site for no cool in fresh food section. Found evaporator incased in ice. Defrosted upper section of evaporator checked wiring good,ohmed heater passed. Unit will need ui,main control,thermistor and harness. Parts on order. Customer will need to defrost unit 24hrs before return visit. ; ordrng 1 W11546609 (Control) and 1 W11546681 (Harness)"
We serviced a
WHIRLPOOL DISHWASHER
Model ADB1400AGS2
Near Seguin, TX 78155
Leonardo
Job Details: 07/12/2022
Arrived on site to test unit for no power. Test unit and found unit not connected at junction. Secured connection test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS05
Near Austin, TX 78749
Kevin
Job Details: 07/12/2022
"Arrived on site and found fresh food doors are uneven adjusted left side foot to raise left side. Doors are now level, job complete"
We serviced a
ELECTROLUX WASHER
Model EFLS617STT0
Near Georgetown, TX 78633
Paul
Job Details: 07/12/2022
MG. Complaint was that control knob was not responsive. Customer already had purchased knob assembly. Removed door panel. Removed and replaced provided knob control. Advised customer since he provided part then we cannot provide warranty. Verified operation. Call completed.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFHT1831QF1
Near Austin, TX 78737
Luis
Job Details: 07/12/2022
"Arrived on site for unit not powering on. Checked outlet with meter no power,checked breakers,breakers not tripped,forced reset button on gfi,outlet reset power now at outlet plugged unit in refrigerator powered on. Advised customer to have outlet replaced,refrigerator should not be connected to a gfi outlet.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Pflugerville, TX 78660
Cliff
Job Details: 07/11/2022
Arrived on site to diagnose a dishwasher that is leaking. Found tub dented causing leaking at right rear seam. Tub will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 W11409866 (Tub)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Kyle, TX 78640
Andrey
Job Details: 07/11/2022
"Arrived on site to test unit for not cooling properly, tested unit found broken door switch, could not find breaker box to switch unit on, will Reevaluate on return visit, ordering switch office to reschedule ; ordrng 1 W11123941 (Door switch)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS01
Near Marble Falls, TX 78654
Gerry C
Job Details: 07/11/2022
"Arrived to instal previously diagnosed and ordered parts. I removed and replaced the failed gasket and installed the retainers. I found the FC had ice in the left side, the same side as the ice bin return duct and inspected further. The ice bin door had gapping allowing refrigerator temperature air to circulate throughout the FC system and create frost and ice. The unit will require the ice bin door to complete repair. No leaks observed during service. ; ordrng 1 W11594928 (Ice Bin Door)"
We serviced a
JENN-AIR WINE COOLER
Model JUWFR242HL01
Near Kingsland, TX 78639
Gerry C
Job Details: 07/11/2022
"Contacted mfg tech line, Kurt. File# 7734078606 per mfg tech, I removed and replaced the evaporator cover, including damper and fan and there was no change. The only part not replaced has been the UI and due to MFG tech line not answering at 13:30, 07/11/22 and a recording outside of her normal hours, office to order ui. No water connections to unit. Office to contact the CX to arrange return service. ; ordrng 1 W11376132 (UI)"
We serviced a
WHIRLPOOL WASHER
Model WTW4800XQ2
Near Kingsland, TX 78639
Gerry C
Job Details: 07/11/2022
"Arrived to inspect continuous failure during attempted operation. The unit appears to be going into a flood stage mode during operation and when I tested the spin cycle in manual mode, I could hear it starting the motor, but it was loud and having difficulties starting. I tested the start capacitor and found it at 22.08uF, when it should have been at 45uF, +/- 5%. This issue likely caused the ECU to misread the slow start as water remaining in the basket, as a secondary software measure to prevent flooding and the unit will require a replacement capacitor before any further use. I did see where the motor cover had wear marks from intermittent contact with the floor, but it is highly unlikely that the gear case, cam and belt will be required, but I am reverse-flowing them. Suspension is recommended to prevent the droop of the rotational mass assy. Office to order additional parts and authorize, no leaks observed during service. Office to schedule for return service. ; ordrng 1 W10804665 (Capacitor) and 1 W10780048 (Suspension Kit)"
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Gatesville, TX 76528
Jonathan M
Job Details: 07/11/2022
Arrived on site for range that is changing cooking temperatures and hes turning the unit on on the unit is not in use. Inspected unit and work area. Rather unit through diagnostics and found an F2 E1 (stuck key) error code. When pulling the unit out of diagnostics I found the unit thinking the customer was pressing the clean cycle when the unit had not been touched. Attempted to test all functionality of the user interface and found several buttons not allowing the customer to use including the timer and clock buttons. Unit will need a new control for repair. Ordering part in the office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W10894098 (Control)
We serviced a
JENN-AIR MICROWAVE
Model JMC2427DS01
Near Austin, TX 78731
Matthew
Job Details: 07/11/2022
"Arrived onsite to replace previously diagnosed parts. Replaced UI and switches. Replaced switch and UI. Tested unit and unit still has Intermittent functioning on the left side left side. Door needs to be held down to function. If pressure is released the unit shuts off. Need to call tech line for recommendations, tech support office was closed. ; O-emld tckt"
We serviced a
WHIRLPOOL WASHER
Model WTW8500BW0
Near Austin, TX 78733
Matthew
Job Details: 07/11/2022
Arrived onsite for washer leaking. Upon arrival inspected unit. Found unit rusted throughout and more so on the left side. Ran a cycle and watched for leaks. Found water leaking from left side upper area. Detached lid. Found detergent dispenser leaking. Did not see any other areas leaking. Order dispenser and hose assembly. Office to reschedule ; ordrng 1 WPW10552116 (Detergent dispenser)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDM01
Near Austin, TX 78754
Scott
Job Details: 07/11/2022
Arrived on site for water leaking from ice maker . Found when water during harvest is leaking from around IM. Ordering IM ; ordrng 1 W11510803 (Im)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF550SAHS0
Near Austin, TX 78756
Kimo
Job Details: 07/11/2022
"Arrived onsite for dishwasher that would leak only when it get though it drain cycle. Upon inspection I found that the leak is coming fro a crack I. The draining tube, it look like it was squished causing the crack. I am ordering the drain hoses. Office to reschedule.; ordrng 1 W11243398 (HOSE-DRAIN) and 1 W11243383 (HOSE-DRAIN)"
We serviced a
MAYTAG WASHER
Model MVW6230HC2
Near Lago Vista, TX 78645
David S
Job Details: 07/11/2022
"Arrived on site for washing machine making a noise. I inspected the unit and work area. The customer showed me a video and it sounded like the unit was squeaking during agitation. I ran a diagnostics cycle and could not recreate the noise. I gained access to the gear case and found the belt loose, I could tug on it and get it to slide along the cam. I am ordering a new belt to complete the repair. ; schdld next appmnt for 7/18 MON PM"
We serviced a
GE REFRIGERATOR
Model GSHS6HGDDCSS
Near Round Rock, TX 78664
Cliff
Job Details: 07/11/2022
"Arrived on site to diagnose a refrigerator that is not producing ice or dispensing water. Found issue is either with valve or filter head, however shut off on wall is fully seized and water cannot be turned off to refrigerator to replace any parts. Homeowner will need to have shut off replaced before repairs can be performed. Homeowner to contact office for scheduling once plumbing issue is resolved.; O-emld tckt"
We serviced a
WHIRLPOOL DISHWASHER
Model KDFM404KPS0
Near Round Rock, TX 78665
Cliff
Job Details: 07/11/2022
Arrived on site to diagnose a dishwasher that is not cycling properly. Found unit not operating diverted properly and failing to build proper pressure in pump. Pump and control will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 W11416362 (Pump) and 1 W11410065 (Control)
We serviced a
WHIRLPOOL DRYER
Model MED6230HW2
Near Cedar Park, TX 78613
David S
Job Details: 07/11/2022
"Arrived on site for dryer making a banging noise. I inspected the unit and work area. I found the blower wheel has come separated from its nut insert. I am ordering a blower wheel, motor, screw, housing and bracket to complete the repair.rescheduled for Monday 7/18/22; ordrng 4 WP489463 (Screws)s and 1 W10888146 (Housing) and 1 W11481730 (Motor bracket)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD602ESS01
Near Austin, TX 78738
Justin
Job Details: 07/11/2022
Arrived on site to install previously diagnosed parts. I installed the UI and LED modules. The unit is now working as designed.
We serviced a
KITCHENAID WINE COOLER
Model KUWS24RSBS24
Near Spicewood, TX 78669
Justin
Job Details: 07/11/2022
Arrived on site for a wine cooler not cooling. Upon arrival the unit was unplugged and pulled. I plugged the unit in and found the compressor not turning on and the start device getting no voltage. I jumped the defrost timer and found it would start and run as designed. I found the defrost timer sticking and bad. I installed the defrost timer and the unit began working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Spicewood, TX 78669
Justin
Job Details: 07/11/2022
Arrived on site for a refrigerator not cooling. Upon arrival the customer had the unit unplugged. I plugged the unit in and found the compressor would ramp up to 15 amps and then trip. This indicates a faulty start device. I installed a new start device and cap. The unit then began running as designed. Call complete.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW04
Near Spicewood, TX 78669
Justin
Job Details: 07/11/2022
"Arrived on site for a freezer that thawed all food and was leaking. Upon arrival the customer stated the breaker in the garage where the fridge was had tripped, and they were worried it may have been due to the freezer. Since then the customer has kept the freezer unplugged. I plugged the unit in and then put it into diagnostics mode. I activated all loads and could not replicate the failure. I gained access to the evap and compressor and found both in good shape. I found the unit working as designed at the time of service. Call complete."
We serviced a
WHIRLPOOL FREEZER
Model WSZ57L18DM04
Near Austin, TX 78738
Justin
Job Details: 07/11/2022
Arrived on site for a freezer with the temp alarm going off and the customer wanting an IM installed. On arrival the customer stated that the temp alarm recently went away. I walked the customer through getting the temp alarm off per the user care guide. I installed the IM and then tested the unit. It is working as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Andice, TX 78628
Vincent
Job Details: 07/11/2022
"Arrived on site for oven, inspected unit and work area. I entered in diagnostics and found no stored error codes. I then checked unit and was not connected to WiFi, I helped CX connect it to WiFi and he had an update I instructed CX in order for unit to properly function it needs to be connected to wifi at all times. Unit is operating as designed. Job completed."
We serviced a
WHIRLPOOL FREEZER
Model KFIS29PBMS00
Near San Marcos, TX 78666
Andrey
Job Details: 07/11/2022
"Arrived on site to test unit for water leak, tested unit found that unit is exhibiting to same issue, water pooling under RC bottom drawer, inspected drain and found it frozen, flushed two steamers down the drain, water is now flowing freely, since this is same issue as last visit, no service fee was collected, but advised customer that if this issue continues I recommend replacing RC evaporator harness, drain pan, and control UI, at this time the unit is running as designed, no leaks detected job complete"