James was Great!
Marianne - Georgetown, TX
We were very pleased with James and his professionalism and knowledge!
Competent and Courteous
Frances - Bee Cave, TX
Brandon came slightly prior to time scheduled, fixed the dishwasher in an efficient and timely manner, and was professional and courteous.
Great Service and Friendly Tech!
Meetesh - Austin, TX
Keitha - Georgetown, TX
Louise - Jarrell, TX
Gerry was on-time, professional, knowledgeable and friendly/pleasant! He took the pain out of appliance repair -- appreciate him very much!
Regina - Leander, TX
I can not tell you how relieved we were to find out that Lou would be our service technician. He has always been professional, knowledgeable and informative about the problem with our appliances. He is prompt, efficient, courteous and friendly.
Oven & fridge
David - Austin, TX
Outstanding personnel office and technicians.
Betty - Seguin, TX
Very kind and professional.
Rosalinda - Killeen, TX
Refrigerator serviced but following day, I still had same problems: water not dispensing and fresh food side of refrigerator still freezing.
Excellent service and our repairman was knowledgeable and very professional
Barbie - Leander, TX
Excellent customer service
Andrew - Austin, TX
Especially impressed with Joseph's willingness to explain what he believed the issue was and why. Considerate to explain recommended course of action.
RIGHT ON TIME!
Michael - Tordesillas, Valladolid
WES WAS OUR TECH. HE CALLED TO CONFIRM HE WAS EN ROUTE, AND WAS TIMELY. HE WAS INFORMATIVE ABOUT OUR PROBLEM.
Joel - Austin, TX
The tech arrived in time and was very knowledgeable and professional. Did a good job, made recommendations and left the work area clean. Would definitely recommend for Appliance service needs.
Great Service! Gave helpful tips on how to extend the life of our dishwasher
Brian - Austin, TX
Debra - New Braunfels, TX
Well handled. Very nice repair man who showed up on time and listened to what my concern was.
Danny - Seguin, TX
Ogaga - San Marcos, TX
a pleasant experience
Patricia - Austin, TX
Joseph was very polite and professional. he also helped me to decide whether to repair or replace my microwave. he repaired it quickly and efficiently. And he had some great stories about old Austin and astronomy while he was working.
Steve - San Marcos, TX
Kevin was very courteous and knowledgeable. 200% better than the previous repairman. Knew the problem right away. Excellent repairman.
Professional and thorough
Diana - Austin, TX
Above and Beyond
Eugene - Bastrop, TX
Even though it was certainly beyond his regular working hours, Joseph was pleasant and efficient and truly seemed to care about us. You are blessed to have him as an employee.
Alan - Austin, TX
Great service. Very knowledgeable technician. 👍👍
Janeen - Spicewood, TX
Excellent service My technician was amazing!! He was extremely knowledgeable and answered all my questions I only wish everyone could experience the service I did. Great job to the higher management for his superb training
job well done
Lynda - Meadowlakes, TX
Great customer service
Charles - New Braunfels, TX
5 star service. the Technician very good at his job. Fixed the problem amazingly fast. I will refer all my friends and family App Express.
Barbara - Austin, TX
A little expensive, but service is good
Charlotte - Austin, TX
Excellent service, very courteous and helpful
Heather - Austin, TX
Knowledgeable and professional!
Prompt, ccurtious and thorough.
Darryl - Austin, TX
Called for an appointment, got through on first try. Receptionist took my name, number, address and the issue I was having. Had appointment set for next day between hours of 3-6 and was told I would receive phone call before arrival. Cliff called and said he was 10 minutes away and promptly arrived at 3. He was super nice, went over absolutely everything, researched the model stove top I had, cross referenced everything to see if any of the spec were different than what what the device was performing and checked everything over including all duct work. Unfortunately my original stovetop was not properly sized for the length of the downdraft ducts and cannot create enough CFM to draw the air. Though disappointed in the results, I completely appreciated all of his efforts. Thnak you Clif for trying and also for recommending a nearby reputable reseller. Much appreciated.
Great, professional service
Sallie - Lorena, TX
Natalie - Cedar Park, TX
He was so nice
Jack - Waco, TX
The service is always very good
Eithne - Seguin, TX
Terry - Temple, TX
He was very nice and very neat but it was leaking again today, so it is not repaired!
Very Polite and Professional
Eliseo - San Marcos, TX
Very Professional and an expert at his job. Thank you.
Delfina - Buda, TX
Robert The serviceman was thorough, taking time to explain how he determined the problem. The machine is fine. The problem is an obstructed vent.
Jerry - Austin, TX
Very pleasant and informed. Turned our the problem he diagnosed was not with the dishwasher as expected. Opined on what the problem was and he was correct. Short visit but enjoyed meeting him. Entire process of working with Appliance Express was pleasant and professional.
Gary - Fischer, TX
Your tech guy was very pleasant & easy to talk to &/or ask questions. Your service was also very good. You called & arrived just as you indicated you would.
11months in home
Heidi - Georgetown, TX
Stanley - Austin, TX
Luis was on time, professional, quickly identified the problem, and successfully repaired it.
great job very informativce
Mike - San Marcos, TX
Timothy - Killeen, TX
Xavier - Round Rock, TX
Corey - Austin, TX
Lean - Seguin, TX
Robert was on line and knew what to do showed me the problem and repaired it quickly.
Sonja - Killeen, TX
Was very happy with the service, Thankyou
Awesome 5 star
Deirdre - Leander, TX
He was very nice and patient and knew what he was doing. If I have an issue again I would want him to be the one coming out.
Erica - New Braunfels, TX
Knowledgeable, informative, great customer service
Great customer services
Trung - Manor, TX
Paul - Austin, TX
Bill - New Braunfels, TX
Tommy - Georgetown, TX
Jerry is very knowledgeable and explains very thoroughly the issues and causes of the issues.
Robert - Wimberley, TX
Very personable. Great knowledge and profession able.
Monica - Austin, TX
Great service thank you
Jean - Georgetown, TX
Arthur arrived on time, he was very polite. Answered all of my questions. I would recommend him highly. His service and knowledge of the product was excellent. Thank you.
Lee - Austin, TX
Outstanding! Very friendly & professional
Roy - Pflugerville, TX
Tyler was excellent
Melissa - New Braunfels, TX
Charles - Georgetown, TX
William - Austin, TX
Delores - Lorena, TX
Good service, good text notification, terrible response in time to get service date.
Alice - West Lake Hills, TX
Kevin was very efficient, knowledgeable , and kept me informed as he determined the problems occurring with our washing machine.
Great service nice guy.
BiigNiick - Kyle, TX
Warranty repair of a Maytag washer. Kevin was punctual and competent. And my washer works again! Thank you!
Doris - Nolanville, TX
Missy1 - Austin, TX
Superb polite service
Sharyn - New Braunfels, TX
Initially I was afraid my fridge had a serious problem but the diagnostic ability of Diego made the problem go away.
Francisco - Bastrop, TX
I personally thought that was the best services I received
Belva Barrington - Belton, TX
He came in and knew exactly what to do to fix my dishwasher. He said anything can be fixed and I added that the impossible takes just a little bit longer. I highly recommended him to two of my friends already.
Great, friendly, helpful service!
James - Austin, TX
Joseph was super helpful and knew exactly what to do; great work! He was also very helpful with advice to avoid future problems.
Angela - Copperas Cove, TX
The technician took his time and made sure that my dishwasher was working right. He stayed for an entire wash cycle to make sure the washing arms were dispensing water appropriately.
Great service and communication!
Tara - Jonestown, TX
Bennie - Belton, TX
Very nice, understanding serviceman
Linda - Woodway, TX
Whirlpool Oven Calibration
Brenda - Georgetown, TX
We have a new house with a new range. It was not heating properly. The service to address the problem was excellent and resolved the issue immediately. Thank you!
Kathy - Belton, TX
So glad to have a working washer now!
Joanie - Austin, TX
Easy from beginning to end
On time. Excellent service.
Victor - Dripping Springs, TX
Tech was knowledgeable, answered all of my questions. Had part with him, great. Fixed washer right.
Fast and accurate
Jo - Austin, TX
He really knew what he was doing
Lou ( whirlpool tech )
Noe - Leander, TX
Great Service !!!!
On Time, Great/Efficient Service, Great Price
Davis - Austin, TX
He arrived on the date and within the timeframe set up for the appointment. I received a call about 30 minutes before arrival to give me the heads up Kevin was on his way. The problem was diagnosed quickly [error codes indicated a likely problem with an air pressure sensor - turns out the problem wasn't the sensor but rather the hose leading to the sensor had a small hole from rubbing against the chassis during operation]. Kevin identified the problem, replaced the hose, and did a quick check to ensure the error was no longer repeating. Everything [parts & labor] was covered under the Whirlpool warranty.
Service was fine. The scheduler doesn't listen to customers
Melanie - Leander, TX
I kept telling your scheduler over and over again to call my husbands number to schedule repair and she just kept ignoring me and calling me anyways. I told her he could "maybe" do repair on Tuesday, but she needed to confirm with my husband and she scheduled it for Tuesday without confirming with him.
Paula - Lakeway, TX
Lori - Austin, TX
Lori - Austin, TX
Christopher - Austin, TX
They were great and prompt and extremely friendly
Deena and Brandon Nelms - Austin, TX
Very friendly and knowledgeable. He was so nice and accommodating. Would highly recommend! and our freezer works! Yay!
Professional and Excellent Service
Denise - Cedar Park, TX
Great communication before arrival. Arrived on time. Came in and went right to work. Very honest feedback, gave us options and provided instructions on how to adjust stove settings within the option menu. Highly recommend.
Theresa - Georgetown, TX
James - New Braunfels, TX
Arthur - Round Rock, TX
Mary - Manor, TX
Tech Joseph was great. Very informed, thorough & prompt
Yan - Austin, TX
great service and very knowledgeable and found issue quickly and fixed it very quickly
Racheal - New Braunfels, TX
Extremely knowledgeable and competent.
Marius - Round Rock, TX
Jerry does a great job! He really knows his stuff and is awesome at explaining what is going on with the repair. Very friendly and polite. Smart guy!
Arman - Austin, TX
Tyler was very helpful, explained everything very well and was friendly and courteous.
Cynthia - Round Rock, TX
Fast, knowledgeable, friendly.
Great service! Fast and easy!
Jennifer - Buda, TX
Brandon did a great job. Timely, super fast. Made the appt easy. Would call again for future repairs.
Great attitude and very helpful
Nick - Buda, TX
Our service tech (don't be mad I can't remember his name :)) was amazing and friendly. He knew his job and was in and out quickly with a perfect repair.
Gas Range service
Eric - Hutto, TX
Jonathan was super knowledgeable and very polite, he was able to find the problem fast. Appliance express is fortunate to have a great person on their staff.
Tiffany - Austin, TX
Lou was friendly and professional. He arrived on time, completed the job in a timely manner, and put everything back in its place. My repair was covered under warranty, so I can’t speak to price.
Terrific Technician and Service
Brody - Del Valle, TX
Joseph was friendly, called me to better narrow his time of arrival, walked me through his repair process (since I asked), and taught me more about the dishwasher. Yes, he easily repaired it as well. Terrific experience.
Cheryl - Georgetown, TX
The service person was neat, personable and knowledgeable. There were a few issues as an error n the serial number delayed a repair so a part could be obtained. I was rescheduled quickly and the repair was completed in a timely manner.
Really good service
Pamela - Austin, TX
Taylor - Liberty Hill, TX
Always a pleasure. Communication is great and service is super fast!
Allison - Austin, TX
Kevin was on time, couterous and quick!
good friendly service
Michael - Austin, TX
A successful outcome was achieved
Ron - Round Rock, TX
The tech wasn't able to fix the refrigerator because the refrigerator didn't make the noise as I recorded for him to listen to. The noise is coming from the back of the refrigerator. However the noise returned this past weekend.
Ann - Taylor, TX
Only thing he could have done better was to check the condensation pan
Ben - Georgetown, TX
Victor - Austin, TX
Kevin B. was awesome! He was extremely friendly and knowledgeable, and he patiently answered all of my (many) questions. While he was working on my dishwasher, he also gave me helpful tips on using my other Whirlpool appliances. When Kevin came the first time, the washer motor he replaced had a leaky seal. He notified me, ordered a new part, and then returned to install it. The leak was under the dishwasher, and I would have never seen it. I’m so glad Kevin noticed it and went through the effort of making sure it was properly repaired. Now, my dishwasher is working very well, and I’m extremely satisfied. Also, the people I spoke to on the phone to schedule and confirm my appointments were very pleasant to speak to. There is also an automated phone system that provides an arrival window with plenty of notice. Based on this experience, I would not hesitate at all to recommend Appliance Express to anyone else.
Prompt, polite and knowledgeable serviceman
Kathy - Spicewood, TX
Appliance Express showed up when they said they would, diagnosed the problem, fixed it and were gone within 15 minutes. Repairman was professional and courteous.
Cathy - Austin, TX
All of your repair men smoke and smell like smoke. All of your repair men are very nice, but they have no idea what they are doing. I’m very unimpressed. Please feel free to call me for further explanation.
Christy - Florence, TX
very courteous and efficient
Michael - Pflugerville, TX
Super efficient and helpful
Cassandre - Austin, TX
Ann - Bertram, TX
Working with Appliance Express was a pleasure—and I certainly can’t say that about all service calls. Steve was on time, professional and knowledgeable. He also did not try to sell services or products we did not need/
Moxley - New Braunfels, TX
Excellent customer service
GT - Austin, TX
Lou was very good to work with. Extremely patient and was able to resolve our issues,
Excellent customer service
GT - Austin, TX
Lou was very good to work with. Extremely patient and was able to resolve our issues,
Above and Beyond
Therese Greene - Georgetown, TX
Jonathan Short went above and beyond the small repair we needed on our new gas stovetop. We had recently moved in a brand new house and he took the time to explain features of the dishwasher, oven and stovetop that I was unfamiliar with. I learned quite a bit and really appreciate him taking the extra time.
Natalie - Bastrop, TX
Friendly and knowledgeable
He was very smart and nice
Tess - Austin, TX
Professional, friendly service
William - Georgetown, TX
This was a warranty service and was perfectly executed. The repairman was on time, clean, friendly, and fixed the problem in the single visit.
A great job
Eduardo - Austin, TX
Joseph was very professional and courteous in resolving the issue with our range. He is customer service oriented and is a attentive to the needs of the customer.
Sam - Wimberley, TX
Very professional and knowledgeable
Robert - Horseshoe Bay, TX
Nicholas - Copperas Cove, TX
Technician was respectful, courteous, most pleasant, and thoroughly explained everything he did! He was well versed in his job and seemed to have much pride in performing to his utmost!
Newly 54 - Austin, TX
Technician was great. Analyzed the problem, installed a new circuit board and fixed.
Debbie - Georgetown, TX
Great experience! Great service!
Arlene - Austin, TX
Paul is awesome, very respectful and honest. Had Cliff previously and did not receive a survey for him. He is below average in my opinion. I will not have him back to repair any of my kitchenaid appliances.
Thomas - Temple, TX
I wasn't sure I would have my oven repaired to cook for Thanksgiving. The Service Technician made it happen & my family was Grateful.
John - Georgetown, TX
Tyler is very professional, got problem solved quickly, also came early as planned
Don - New Braunfels, TX
Michael - Little River-Academy, TX
Really great service
Bhaveshkumar - Cedar Park, TX
It was really great
Bryan - Austin, TX
Prompt, clean, friendly, knowledgeable, and thorough. I would use them again. Paul was great.
Lois - Meadowlakes, TX
would have your service in the future even if I didn't have an extended warranty.....
Fabio - Manor, TX
Kelly - Dale, TX
Great Mr. Fixit
Olga - Austin, TX
Fixed 20 yr. old JennAir oven. Wonderful. Nice guy easy to work with.
Builder with many service request
Duane - Liberty Hill, TX
Great service and honest friendly techs!
John - Seguin, TX
Diego was very knowledgeable and made a frustrating situation (our new fridge had a major issue right before Thanksgiving) a lot more tolerable. The communication was really good and Diego was very prompt on both appointments. Truly a pleasure to deal with! You should give him a raise and/or promotion!
Excellent Service, Quickly Diagnosed/Repaired
Charles - Pflugerville, TX
Fantastic, happy to recommend.
Great service again!
Courtney - Georgetown, TX
Wanda - Spicewood, TX
Great employee. Very professional, always polite
Charles B - Georgetown, TX
Jerry was outstanding! The service from this company is all around the best.
MW Warranty Repair #2
Edgar - Dripping Springs, TX
Dwayne - Austin, TX
Zanna - Killeen, TX
Our Technician, Arthur Book did an outstanding job. He was on time, polite, kind, cheerful, helpful and very knowledgeable. He repaired our Whirlpool Refrigerator/Freezer fast. He corrected other things that needed attention as well. It wasn’t a surprise, because it turned out that Arthur was the one that repaired our Whirlpool Range Oven in the past. I definitely want Arthur and Appliance Express to handle all of my future appliance repairs. A+++++ Thank you.
Terry - Leander, TX
fast, friendly and fixed correctly
William - Georgetown, TX
Very knowledgeable and extremely helpful.
Leah - New Braunfels, TX
Our technician was awesome. The pricing was horrible, had I known having someone come out and not fix anything was going to cost over $100 I would have fixed it myself. Then having to basically pay $220 for a $20 part that literally took less than 5 minutes to install was utterly ridiculous! The technician was really good and very apologetic about prices. If it hadn't been for his attitude I would have sent him away and not paid a dime.
Francisco - New Braunfels, TX
Kingdom - Cedar Park, TX
Always on schedule
Dorothy - Taylor, TX
Jerry repaired my washer quickly and also provided important information regarding the amount of detergent I should use.
Great Friendly service
Antonio - San Marcos, TX
Very knowledgeable, and very careful..
Claribel - Killeen, TX
I thanks for his services and his good knowledge! Awesome !
Diego was awesome!
Ed - Canyon Lake, TX
Sylvia - Cedar Park, TX
Lou came out and after trying different things - figured out the problem
Gladys - Austin, TX
washing machine still not fixed
Kathy - Austin, TX
We have called and had our washing machine fixed so many times and it is never fixed. Same problem- no spin and drain. Replaced about every electronic part. the actual experience of scheduling is fine but the washing machine is still not fixed
Al - Horseshoe Bay, TX
Thomas did a quick and efficient job of diagnosing and fixing the problem with our new KitchenAid Ice Maker.
AG - Austin, TX
Quick and knowledgeable!
Nicole - Austin, TX
Paul fixed our dishwasher and we are so greatful! He worked with my busy schedule and was timely! I appreciate all his great work! Thanks!
Heather - Manor, TX
Our washing machine is once again not working, less than 24 hours after it was fixed. Unacceptable
Cathy - Austin, TX
Thorough and professional
Sheryl - Austin, TX
Paul did a good job analyzing our oven problem, explaining it well to us, and fixing it.
Sue - West Lake Hills, TX
Was pleased that Luis arrived earlier than anticipated, and he had finished the repair in the time it took me to wash out the two produce drawers. He explained everything he was doing clearly and was extremely polite and helpful. He even put the drawers back in the refrigerator for me.
Robert - Anderson Mill West, TX
Martha - Austin, TX
Service man was very nice and did a great job on our washer.
On time and super quick analysis
William - Austin, TX
Cliff did a great job. He had the right part in his hand when he walked in the door.
best experience I've had with repair service
Renee - Cedar Creek, TX
on time, polite and friendly, knowledgeable, solved problem quickly
Michele - Austin, TX
Luis did a fabulous job. He diagnosed the problem quickly and fixed it right away. He was very personable and explained what he was doing and why. Great employee to have!
Quick and Easy
Charles - Austin, TX
Great Meticulous Service
Brenda - Austin, TX
The repair representative was on time and very focused on repairing my oven. He was neat and wore booties in my house. Thanks!
Tech walked away and never resolved the issue
James - Round Rock, TX
Aweful service. Tech ignored my wife. Told her there was no issue with the 3 beeps. Even though there is. He called someone they said it was a board but when he learned the cost he told her American Home shield would not cove if he could not verify. Well it made the beeps but he said that was normal. Our dryer NEVER beeps on start up. WE ARE VERY DISAPPOINTED.
Pam - Georgetown, TX
Great Service, extremely knowledgeable
George - Austin, TX
Technicians were professional, prompt, diagnosed the problem quickly.
Jeff - Killeen, TX
Knowledgeable and professional technician
Judy - Canyon Lake, TX
Our refrigerator was leaking and the technician instantly knew what the problem was (and it wasn't anything we could have resolved ourselves by reading the Troubleshooting Section of the owner's manual!). He quickly made the repair all the while being careful with drawers and food items he had to remove. And, once the job was completed, he cleaned up the work area. We found Diego to be very knowledgeable, courteous and professional!
John - New Braunfels, TX
He was on time and professional. He helped me fix the issues.
Deborah - Wimberley, TX
Misty - Austin, TX
Robert was able to quickly diagnose an issue that 3 other technicians had been unable to find. His ability and willingness to take the few minutes that it took to find that issue is greatly appreciated and may have prevented an emergency situation from occurring due to a gas leak.
Detailed and thorough
Rama - Austin, TX
Thorough at work and detailed explanation about the issue.
Brian - Georgetown, TX
Tommy was punctual and professional and pleasant. All good!!
Ej - Horseshoe Bay, TX
Roxana - Smithville, TX
Great service , tank's
Sonia - Austin, TX
awesome service rep
Caleb - Leander, TX
lou was very professional and helpfull he explained everything completely and answered all of my questions. I will be requesting him for all of my repairs in the future!
Although it took a week and a half to get an appointment, Kevin came when specified
Ralph - Austin, TX
Kevin did good job
Knowledgeable and Experienced
Trusan - Killeen, TX
He explained everything we needed to know about our refrigerator. Thanks....
Jerry - Georgetown, TX
Covered by warranty, awesome service
Haley - Killeen, TX
Al was super courteous, friendly, informational, and quick. He even came back by when he had a bad feeling about something, figured it out and was back out with the correct part the next morning to fix it.
Quick and Easy!
Jennifer - Austin, TX
Lou was great! Fixed the problem very quickly.
Amy - The Hills, TX
DISHWASHER KITCHENAID KDTE104ESS1 "Arrived on site to install previous diagnosed parts. I gained access to the heating element and replaced new. I turned the breaker back on and plugged the unit in. As soon as I put it into diagnostics and the motor came on the breaker tripped. I swapped the plug into the disposals outlet and tested the unit the operated as designed. I swapped back in the old heating element and tested it using the disposals outlet, the breaker tripped when calling for heat. I put the new heating element back in and tested again. Unit is operating as designed no water leaks detected. I spoke with the customer about having an electrician out to inspected the dishwasher outlet and the arc breaker.
DISHWASHER WHIRLPOOL WDF331PAHS0 "Arrived on site for UI panel damaged. Found also inner door cracked . Ordering inner door and bolt latch if needed . Marconi recommendation is to also replace vent gasket . No water leaks detected at time of service . Call to set return . ; ordrng 1 W10254545 (gasket,vent) and 1 W10274884 (latch asm) and 1 W10274908 (door-inner)"
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived on site for fridge having ice build up in freezer. I spoke with the customer er and they already put the unit through a defrost. I inspected the unit and work area. I found no signs of an air leak anywhere. I replaced the control UI and spoke with the customer about how the UI is what control the defrost for the fridge. No water leaks detected job complete.
DISHWASHER GE GDF530PSM0SS Arrived for dishwasher not draining. 120 volts supplies to drain pump. Drain pump not draining. Replaced pump. No leaks detected.
WASHER WHIRLPOOL WTW7300DW1 Arrived onsite for unit giving error code. Tested unit. Found that lid is not closing correctly for latch to work. Ordered part. Rescheduled with customer. ; ordrng 1 W11101059 (lid)
REFRIGERATOR WHIRLPOOL WRT108FZDM05 "Arrived on site and inspected refrigerator and found it is unplugged, after connecting to power compressor is getting voltage but not running. Replaced start device and compressor began running but start device began tripping. Either new start device is faulty or compressor is. Replace start device again before performing sealed system repair.; ordrng 1 8201786 (start device,combo) and 1 W10143759 (drier (service)) and 1 W10913906 (coupler) and 1 W11209866 (COMPRESSOR ) and 1 W11407409 (EVAPORATOR )"
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site for cooling complaint. Found evaporator incased in ice,ran diagnostics bimetal reading open, replaced fan motor assembly that includes bimetal diagnostics still reading open replaced main control,ran diagnostics unit ran through a defrost cycle."
DRYER GE GTD72EBSNWS Arrived onsite for the dryer making a noise. During testing could not duplicate the noise. Advised customer to monitor and to take a Video recording of the noise if it comes back. Complete
DRYER ROPER RED4516FW0 "Arrived to inspect dryer not heating.Confirmed the complaint and tested voltage at the outlet and got L1/L2 =36 L1/N=18, L2/N=18.Issues were with the outlet, not the dryer.Customer will contact an electrician for repairs.Job complete"
RANGE WHIRLPOOL WEG750H0HZ0 Arrived on site for oven turning on by its self. Customer stated that breaker is tied in with garage door and lights. Inspected unit and work area. Performed diagnostics mode and checked error codes. Found several F6-E0 errors. Callled Whirlpool tech support and spoke with Austin. He stated unit should be on it’s own circuit breaker. Spoke with customer on issue. (SR# 7728300830). At time service all tested good.
REFRIGERATOR WHIRLPOOL Wrx735sdbm00 Arrived on site and tested operation. Found unit not cooling and compressor not running. Accessed compressor and found no voltage to compressor. Tested voltage at control and found control not outputting voltage to compressor. ; ordrng 1 AUTHO (AUTHO ) and 1 W11035835 (cntrl-elec)
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Arrived on site for refrigerated it’s not cooling in either freezer or refrigerator sections. Inspected unit and work area. Found unit in no cooling mode. Turn the cooling on and checked amperage at the compressor. Customer asked what the sound was that it was making. I advised him that that was his compressor. He advised that it had not made that noise since the no cooling situation started. I checked amperage at the compressor and found proper amperage. Checked the refrigerator for cooling and found the unit cooling. Unit is working as designed. Call complete.
WASHER MAYTAG MVWC465HW2 "Arrived on site to diagnose washer that had made some noise and dropped cam pulley. Performed diagnostic. Customer said bolt came off the gearcase shaft, and the cam pulley and belt wore a hole in the shield. Replaced cam assembly, and new belt. Retested and unit is now working as designed. Customer requested we direct ship the, a new shield and they will self install. All is now working as designed, shipping customer new shield. Call complete.; ordrng 1 W11409708D2C (SHIELD D2C)"
WASHER MAYTAG MHWE400WW01 "Arrived on site for washer that is flashing an F 21 code. Inspected unit and work area. Please do not in service diagnostics with an F21 (long drain) error code. Placed unit in auto test and found the drain pump not pumping out all the water. Replaced drain pump and found excessive build up going into the filter causing the drain pump motor to fail. Tested unit again in an auto test and unit worked as designed.
REFRIGERATOR WHIRLPOOL WRF736SDAM13
WASHER WHIRLPOOL WTW7040DW0 Arrived onsite for washer making loud noise in spin. Upon inspection I found gear case oil on the underside of the unit on the drive system and inner walls. Will need a new gear case and drive system. I could not get authorization for the repair so the residents extended warranty provider will be reaching out to discuss options. Job complete.
ICE MACHINE KITCHENAID KUID508ESS1 "Arrived on site for customer complaint of unit not producing ice, found failed water valve, I replaced valve, once water was entering reservoir the recirculating pump also failed, I replaced pump unit tested good. There was a leak coming from water filter/housing, instructed customer to replace filter.
REFRIGERATOR WHIRLPOOL W8TXEWFYB03 "Arrived on site for fridge not cooling properly. I inspected the unit and work area. I spoke to the customer about the fridge and they stated it cools properly every other day. I put the unit into a forced defrost and found the heater working, the bimetal is working and thermistor and motor evap are working as designed.
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site for refrigerator not producing ice. Inspected unit and work area. Found unit completely empty. Customer stated she lost power earlier in the week and placed all items in different unit. Measured temperature in ice container and found at 40°. Measured in FC at 4.5° and RC at 38°. Performed diagnostics mode and tested ice fan and found activating. Removed ice box and disassembled. Found wrong ice maker was installed. No charge to customer (CS). Office to schedule appointment when ETA is available. Customer requested JS for return.; ordrng 1 SEENOTE (SCH APT & REQ JS) and 1 W11294907 (ICE MAKER)
REFRIGERATOR GE GSS22KGPCCC "Arrived on site to diagnose refrigerator that was not making ice and leaked. Performs diagnostic on unit. Tested a harvest cycle in icemaker. Icemaker was clunking and grinding and moving exceptionally slow. Found valve was still filling during harvest. Unit likely got stuck in harvest and kept going, constantly filling the bucket. Had ice in mold, with excessive water fill. Recommended new icemaker.Replaced icemaker and turned valve back on. Unit is no longer leaking. When temp is normalized the unit will work as normal. Call complete."
ICE MACHINE KITCHENAID KUIX505ESS2 Arrived onsite and was advised that icemaker would not keep up with demand. Found water and pumps and condenser fan operating as designed. Dropped thin sheet of ice while onsite. Tested again from power off. Also a thin sheet. Found is set on thick setting. Replaced bin. Thermistor. In event of repeat symptoms order the control. Isolated functions are operating as designed.
WASHER MAYTAG MVWB835DW4 Arrived for washer tub off balance and making loud noise. Found spin basket off balance causing machine to shake with no clothes in it. Need spin basket replaced. Send RJ only. No leaks detected. ; ordrng 1 W10811960 (spin basket)
WASHER WHIRLPOOL WTW4816FW2 Arrived onsite for washer not agitating clothes and clothes being dirty at the end of the wash. I found the washer pushed up against the corner of the restroom next to the toilet on a very tight space. I tried to maneuver the dryer out to access underneath the washer but was unsuccessful. I advised that the washer would need to be pulled out in the open for us to do the repair. From the sound of the washer in high spin it will need a new gear case and drive system. Office to RS. ; O-emld tckt
REFRIGERATOR WHIRLPOOL WRX986SIHV00 Arrived on site for refrigerator that still having lighting issues. Inspected unit and work area. Customer said that the issue now is completely different than the one prior. They said that the issue now is that their side lights and deli drawer lights are flickering. Tested all lights and found the left deli drawer light causing the lights to flicker. Replaced deli drawer light and tested unit. Unit is working as designed. Call complete.
REFRIGERATOR KITCHENAID KRFF707ESS01 Arrived on job for complaints of not cooling. Customer said evaporator frosting again. Removed shelf and drawers to get access to cover. Found cover not sealed properly per tech sheet figure #4. Ordering cover. Screw still in place. Will need to replace harness and cover on return. ; ordrng 1 W11211387 (COVER)
REFRIGERATOR WHIRLPOOL KRFC300ESS03 Arrived on site and installed new hinges. Added shims to rear right and leveled unit. Unit tests good. Job complete
DRYER MAYTAG MEDC465HW0 "Arrived on site and inspected dryer and found thermal fuse has failed, after replacing thermal fuse also found one leg of 120 V is missing. Confirmed that plug is good. And electrician will be needed to correct power, job complete"
WASHER MAYTAG MHWE450WW01 "Arrived on site for washer not starting all the time. Customer stated that sometimes when pressing start key unit would not start. Performed diagnostics and tested start operation. Found key responsive. Tested several times and found key responsive. Issue would be with UI.
DRYER MAYTAG MEDE500VW1
REFRIGERATOR KITCHENAID KRSC703HPS00 "Arrived on site for refrigerator RC door pin popping up. Inspected unit and work area. Found RC door rubbing door hinge. Inspected bottom hinge and found door raised to far up (see SD-Pic). Found top hing and pin will need to be replaced and unit will need to be leveled. ; ordrng 2 4387828a (shim)s and 1 W11409290 (HINGE) and 1 WP2182181 (PIN) and 2 wp2177331 (SHIM)s"
DISHWASHER WHIRLPOOL WDT970SAHV0 Arrived onsite for unit not drying dishes. Put unit in diagnostics. Got F5E1 error code. Tested unit. Unit working as designed. Called Techline to report findings. Suggested to give customer instruct on the unit. Also says no issues to fix on unit. Got Sr#7728300409. No leaks at this time. Job complete
WASHER WHIRLPOOL WFW75HEFW0 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced door lock and drained unit. Replaced drain pump and reassembled. Tested unit in service diagnostics and unit is working as designed. Call complete.
DRYER WHIRLPOOL MEDC465HW0 Arrived onsite for unit not drying clothes correctly. Tested unit. Unit test good. The air duct tube was really long. Possibly that it was too long for air to escape the unit to dry. Let customer know of issue. No issues at this time. Job complete
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived onsite for ice maker working from time to time and ice clumping together and finding some water leaking on the side of the ice maker door. Looked at unit. Found that unit is making full bucket of ice with no problem. Let customer know that the ice needs to used to allow the auger to break up the ice inside the bucket. No leaks at this time. Job complete
WASHER MAYTAG WFW94HEXW2 Arrived onsite and found unit f6e2 error and no function.
ICE MACHINE WHIRLPOOL KUID308ESS0 "Arrived on site for ice machine that is not making ice. Inspected unit and work area. Placed unit in service diagnostics and water valve would not actuate or bring in water when in the fill test. Ran unit through the field test again and checked voltage going to the valve. I found 120.4 V going to the valve. Please connect her back on the valve and tested the field test again. Valve would not bring in water.. ; ordrng 1 W10897719 (valve) and 1 WPW10489122 (pump RECIRCULATING ) and 1 WPW10489125 (pump RESERVOIR DRAIN) and 1 WPW10511923 (thermistor)"
DISHWASHER MAYTAG MDB8959SKW0 Arrived onsite to install previously diagnosed parts. As I was inspecting the unit I found a wire in the junction box was very loose and not secured to the terminal block correctly. I reconnected the wire in the correct secure position and tested the unit. Drain pump is draining but I found that there is still some water left in the tub once the 2 min drain cycle is complete. I found that the drain line goes from the DW straight down in a hole in the floor under and back up into the under cabinet to the kitchen sink. At some point the drain line connects to a 2 in diameter black hose that connects to the sinks P trap. The pump is not rated to pass water through that extra 2 inch diameter line. I explained my findings to the customer and what needs to be done to to the hoses to optimize the function of the drain pump. Job complete.
ICE MACHINE GE ZDIS150WSSD "Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced external drain pump and tested unit. Unit began to fill, recirculate, and drain out as designed. Unit went through a clean and ice making cycle and was beginning to form ice. No water leaks detected at water lines. Unit is working as designed. Call complete."
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on job for complaints of low ice production. Ran diagnostics and found no error code fan working but container blockage door not closing properly. ; ordrng 1 W10919724 (door-ice)
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site for no cool. Removed evaporator cover,found traces of oil where thermistor clips to evaporator. Replaced evaporator found thermistor heavily discolored ran diagnostics found fan motor was pulsating and powering on and off,removed connection found broken pin between brown and red wire.
DISHWASHER JENN-AIR JDTSS244GL0 Arrived onsite to test unit for kick plate missing. Test unit and found k isolate was on but it was high and you couldn’t see it. Secured kickplate correctly test unit and unit test good job complete.
REFRIGERATOR WHIRLPOOL WRT318FMDM02 "Arrived on site to inspect fridge for not cooling, upon inspection found the evap restricted
DRYER WHIRLPOOL WED9290FW0 "Arrived on site to install previously diagnosed parts to resolve broken door on lint trap cover. Replaced cover, and lint screen housing, as well as screen. Cleaned inside of unit and removed lint per use and care guide. Reassembled and retested. ALl is working as designed at this time. Call complete."
RANGE AMANA AGR5330BAB Arrived on site and replaced switch harness . Unit is now lighting on all 4 burners . No gas leaks detected at time of service. Job complete.
WASHER MAYTAG MHW6630HW0 Arrived to inspect front load washer F8E1 Valve Failure.Confirmed the complaint through diagnostics test mode.Removed and replaced the both valves.Reassembled and unit tested as designed.All water lines were dry at the time of service.Job complete.
REFRIGERATOR KITCHENAID KSSC48FTS00 "Arrived on site for customer complaint of noise issue, found ice build up around fan motor due to something that leaked onto fan motor, no leak coming from ice maker or valve, no defrost issue, I removed ice build up, unit tested good.
WASHER WHIRLPOOL WTW5100HW0 "Arrived on site for washer tub shaking. Upon further inspection I found that all 4 support dampening rods are bad causing machine to dance around laundry room. Unit also isn’t allowing lid to shut all the way because of 2 bad lid hinges. Office to reschedule once we have confirmation of when support dampener rods will be in; ordrng 1 W11128305 (HINGE (LEFT)) and 1 W11128306 (HINGE (RIGHT)) and 1 W11396716 (DAMPER ASSEMBLY, TUB SUSPENSION SET OF 4-)"
REFRIGERATOR KITCHENAID KBFO42FTX05 Arrived on job for complaints of frost in freezer. Found no errors with gasket but rails for bottom drawer not allowing door to close tightly. Will need to research part ; saved tckt
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived to inspect side by side refrigerator freezing food in the refrigerator compartment.Confirmed the complaint and found the previous company A&E recently serviced this unit and left the temperatures @ -4 degrees in the refrigerator and 32 degrees in the refrigerator compartment.I set the temperatures to recommended on both sections and diagnostics tested the unit and all functions were fully operational.Customer told to wait approximately 24 hours for unit temperatures to change.All water lines were dry at the time of service.Job complete
REFRIGERATOR WHIRLPOOL WRS571CIDW00 Arrived on site for ice maker not working. I inspected the unit and work area. I found the ice make tray stuck. I trie to un and ice maker harvest and I kept getting error code 23. I checked both the switches and both are working as designed. I checked the wiring at the door hinge and found everything intact. The ice maker will need to be replaced. I am ordering the ice maker W10873791. ; ordrng 1 W10873791 (icemaker)
MICROWAVE WHIRLPOOL WMH32519HZ4 "Arrived on site to test unit for display not working. Tested unit and found bad control display. Replaced display, tested unit and unit functions correctly. Job complete."
REFRIGERATOR GE GZS22IMNBHES "Arrived onsite for refrigerator not making ice. Tested system. Found ice maker, valve and control faulty. Ordering valve WR57X30891, main control WR55X31697 and ice maker WR30X10093. ; ordrng 1 WR30X10093 (icemaker asm) and 1 WR55X31697 (BOARD T MAIN SXS SS) and 1 WR57X30891 (VALVE ISOLATION ASM)"
REFRIGERATOR WHIRLPOOL WRF555SDHV01 Arrived on site to install previous diagnose parts. I removed the failed UI and replaced with new. I tested the fans and thermistors and all are operating as designed. No water leaks detected. Job complete.
DRYER ROPER RGD4516FW0 Unit not heating in certain control position on timer. Tested unit. Found that timer isn’t working for heat timer position. Ordered new timer. Rescheduled with customer. ; ordrng 1 W10857611 (timer)
RANGE JENN-AIR JGRP548HL00 Arrived on site and tested operation. Found right oven door locked closed. Unlocked and reset lock motor. Door opens and closes properly. Found bake burners and broil burner have not been converted. Installed correct orifices and tested operation. Unit tests good. Job complete
DISHWASHER BOSCH SHP65T55UC/07 Arrived on site and tested operation. Found no error codes in memory. Customer stated they got an e15 error a few weeks back. Unit would randomly come on and make a strange sound. Unable to duplicate failure but found some debris around flood float. Cleared away and did not observe any leaks while tested. Job complete
ICE MACHINE KITCHENAID KUIX505ESS Arrived on site and tested operation. Found reservoir not filling full enough to make proper ice. Tested water sensor and found sensor has failed.
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site to install previous diagnosed parts. I gained access to th fresh food evaporator and installed a new evap motor harness, I secured the thermistor to the evap with foil tape and a zip tie. I gained access to the freezer evaporator and installed a new motor evap harness and secured the thermistor to the customer evap with foil tape and zip tie. I replaced the control UI with a new one. I powered the unit back on and made sure everything was activating. I changed the defrost mode from Adaptive to basic defrost, so the unit will defrost every 8 hours instead of 96. Unit is operating as designed, no water leaks detected.
WASHER MAYTAG MVWB835DW1 "Arrived on site to diagnose leak coming from washer. Performs diagnostic cycle and found off balance load error, and inlet temp thermistor error. Ran unit and found water in the back left corner. Found valves and housing leaking. Replaced valves and housing and retested. Unit is no longer leaking.
DISHWASHER WHIRLPOOL MDB4949SDZ0 Arrived on site for not filling dishwasher .No water leaks detected at time of service. Job complete .
RANGE GE CGY366P2M1S1 "Arrived on site to test unit not igniting. Tested unit and found bad glow bake ignitor. Replaced bake ignitor, tested unit and unit heating correctly.
DISHWASHER KITCHENAID KDTM804ESS1 Arrived on site to test unit for leaks. Tested unit and found leak coming from diverter. Need to replace pump and motor. Also found that heating element is warped and has calcium buildup. Ned to replace heating element. Ordering heating element W10703867. .; ordrng 1 W10703867 (HEATING ELEMENT )
DISHWASHER GE GDT655SSJ4SS Arrived on site for dishwasher not washing dishes and melting plastic cups. I inspected the unit and work area. I put the unit through diagnostics and found no fault codes. I ran a diagnostics cycle and found the washer pump not working properly. I replaced the failed wash pump and replaced with new. I tested the unit and it works as designed. No water leaks detected.
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived onsite and replaced outer due to glass breaks. Unit is now correct.
DISHWASHER WHIRLPOOL WDT730PAHV0 Arrived on site and installed new harness and sump assembly. Ran diagnostics to test operation. Unit tests good and all water connections dry at time of service. Job complete
REFRIGERATOR WHIRLPOOL KFCS22EVMS7 Arrived on job for complaints of low water pressure. Found no water flowing through the filter head. After replacement test operation water flow good. No leaks detected at time of service.
REFRIGERATOR WHIRLPOOL WRB322DMBB00 "Around on site to finish job. Inspected unit and work area. Soldered on Tube line to evaporator and charged unit. Unit ran as designed for 10 to 12 seconds before hearing what sounds to be a restriction in the line. Tested pressures and found the low side in a vacuum at -25 psi and the high side sitting at 125 psi. Unsoldered evaporator Tube and found oil mixed in with the refrigerant. I vacuumed out the lines, recharged unit and vacuumed out the lines again. Charged unit and unit flowed normally again this time for 6 seconds before restricting. Let out charge and still found oil in the refrigerant. At this point, we have vacuumed out the system seven times and recharged it and are still getting oil in the refrigerant causing a restriction.
MICROWAVE WHIRLPOOL WMH31017FB0 "Arrived on site and installed new mag, cap, diode, blower and interlock kit. Tested operation and found unit working properly. Job complete"
MICROWAVE GE PEM31SM2SS Arrived for microwave staying on. Found bad control board. Ordered control board and tray roller. ; ordrng 1 WB06X10304 (microwave tray rolle) and 1 WB07X11090 (control panel asm bk)
WASHER WHIRLPOOL WTW5000DW3 Arrived to inspect washer tripping the breaker. Ran diagnostics test mode and unit had no errors.Customer has unit on GFCI which has been an issue since his previous washer.Customer will have breaker replaced.All water lines were dry at the time of service.Job complete
ICE MACHINE KITCHENAID KUIC15NLTS1 "Arrived on site for customer complaint of unit over producing ice, found failed thermistor.
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived on site for microwave not responding to commands . Found door not closing properly . Had to push door to get light off and start . Ordering hinges , and inner door if needed . Call to set return ; ordrng 1 W10687342 (door/mw) and 2 W10874474 (hinge-door)s"
REFRIGERATOR KITCHENAID KRFC704FSS02 Arrived to install previously ordered part.Removed and replaced the UI.Reassembled and unit tested as designed.All water lines were dry at the time of service.Job complete
OVEN WHIRLPOOL WOS51EC0HS00 Arrived on site for oven not operating. Inspected unit and work area. Attempted to put in diagnostics and UI would not respond. Turned circuit breaker off and on. Performed diagnostics mode and checked fault codes. Found fault F6-E0. Checked UI connection and found good. Found UI will need to be replaced.; ordrng 1 SEENOTE (SCH APT) and 1 W11296171 (UI)
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived on site for microwave not running. I entered diagnostics and Found error code f6e4. According tech sheet both control W11261167 and possibly the UI W11297726. When I try and run the units microwave, it shuts right off. Customer stated they have to push the door in hard to get it to work. I tried to do the same and the unit wouldn’t work for me. I am ordering the control and UI to complete the repair. I also found the unit not connected to WiFi, I spoke to the customer about getting the unit connected to WiFi and the whirlpool app. ; ordrng 1 W11261167 (cntrl-elec) and 1 W11297726 (console)"
REFRIGERATOR WHIRLPOOL GS6SHEXNL00 Arrived to ice maker not producing ice. Found Ice maker gear module was broken due to normal wear and tear. Replaced ice maker. No leaks detected.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Arrived on site for fridge leaking. When I arrived the customer had the water shut off. I pulled the fridge out and inspected the water valve, when I turned the water back on the after flame started leaking. I replaced the water valve with a new one. I turned the water back in and there was no more leak. I tested the water dispenser and it is working as designed. No water leaks detected. Job complete."
DRYER MAYTAG MEDB835DW4 "Arrived on site to inspect dryer not heating. Upon further inspection, I opened the door to the unit and pressed the door switch closed and tested the unit. The element never illuminated in the back right vent area. I disassembled the unit key the element and cutoffs and found the element is bad.No lint observed during service.; ordrng 1 WP3387747 (element)"
WASHER WHIRLPOOL WFW95HEDC0 "Arrived on site and inspected washing machine and found bellow drain holes are blocked/clogged. Showed customer how to properly clean them, also ran a diagnostic cycle to confirm all other functions are operating normally.
REFRIGERATOR KITCHENAID KBSD602ESS01 "Arrived on site for customer complaint of unit not producing ice or water dispensing, and also over temp error in RC. Found no water pressure from house supply. I tested evaporator fan motor, damper motor, condenser motor, compressor, and return air duct, and bi metal, all tested good. I switched unit into basic defrost mode and instructed customer to keep door closed for a few hours, if problem continues, will need controls."
WASHER WHIRLPOOL MVWB835DW0 "Arrived on site for washer that is not completing a wash cycle. Inspect unit and work area. Customer showed me the unit spinning the agitator but not the basket and no water coming into the unit. Placed in in-service diagnostics and found an F7 E5 (shifter failure) error code. Tested unit in an auto cycle and found unit making a grinding sound during agitation and the basket moving partially with the agitator. Stop the cycle and spun the basket by hand. Found what sounded like an airplane sun indicating the bearings in the drive motor had gone bad. I asked the customer how long is it been like that and he’s had mentioned it had been like that for quite a long time. Advised customer he would need to replace his drive motor and shifter
REFRIGERATOR WHIRLPOOL WRS315SDHZ04 Arrived to inspect side by side refrigerator freezing food on the top shelf of the refrigerator compartment.Checked diffuser and diffuser was fully operational.Adjusted temperature in refrigerator section to the required.Found Lowe’s installers left the shipping skates on the bottom of the refrigerator.Customer will contact Lowe’s for further service
OVEN JENN-AIR JJW2830IL00 "Arrived on site to install previously diagnosed and ordered parts. Due to the outer door glass trim being damaged, I removed and replaced the upper oven door outer door glass and tested. Unit is operating as designed. Job completed."
COOKTOP JENN-AIR CVGX2423B "Arrived on site for customer complaint of top left burner sparking on low, front right burner not very high, and other burners uneven. Found all burner heads needed cleaning and tightening, and orifices needed cleaning out due to debris inside of orifices. Once I cleaned out orifices and burner heads, unit tested good.
VENTHOOD KITCHENAID KVIB606DSS1 Arrived on site to install blower assembly to resolve broken wheel in blower.Replaced blower and retested. All is working as designed. Call complete.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Arrived onsite for previous diagnosed parts. Replaced parts. Tested system. Everything works as designed. Job complete.
REFRIGERATOR KITCHENAID KDPM604KBS0 Arrived onsite and reisnatalled upper rack spinner no parts. Unit is now operating as designed. Advised customer on repair
REFRIGERATOR KITCHENAID KRSC703HPS00 Drop off part to customer
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Arrived on site to install previous diagnosed parts. I removed the failed ice maker and replaced new. I reassembled the unit and turning the cooling back on. As soon as cooling I was turned in the ice maker harvested and filled with water. No water leaks detected. Job complete.
ICE MACHINE KITCHENAID KUIX335HPS00 "Arrived onsite and replaced control and UI together. Replaced wiring harness. Unit is now operating as designed. Advised customer on repair, all checks good."
REFRIGERATOR KITCHENAID KRSC500ESS00 "Arrived on site for cooling complaint. Found fresh food evaporator incased in ice diagnosed unit will need a defrost thermistor,wall thermistor and fan assembly. ; ordrng 1 W10316760 (THERMISTOR ) and 1 W11098695 (FAN SCROLL)"
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite and found unit operating as designed. Tested temp and found all operating within range. Calibrated to customer preference. Following behind an inspection flag.
REFRIGERATOR WHIRLPOOL GX5FHDXVY09 Arrived on job for complaints of leaking. Found drain blockage. In block drain and test.
COOKTOP KITCHENAID WCG97US6DS00 "Arrived on site to inspect cooktop flames. Upon further inspection, customer advised that their inspector advised them that the cooktop flames weren’t at proper heights on high/medium/low. I tested the burners and all but the middle burner needed to be adjusted. I adjusted the flames and retested and demonstrated to the customer. No gas leaks detected during service, job completed."
DRYER WHIRLPOOL WED4815EW1 "Arrived on site to inspect dryer door gasket and door hard to close. Upon further inspection, I found the door gasket badly torn in the lower left corner and the door was hard to close, but it was sealing good. I attempted to remove the gasket, but due to it being difficult to remove and leaving old glue residue on the door, I am ordering the inner door and a strike and will return with prescreened parts. Office to schedule return service due to OOS parts. No lint observed during service.; ordrng 1 W11429589 (STRIKE) and 1 WPW10463967 (door)"
WASHER MAYTAG MFW9700SQ1 "Arrived on site for low water error code ran diagnostics , found poor water flow and unit kick itself out of diagnostics . Will need water valve . No water leaks detected . Call to set return
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Arrived on site to diagnose one refrigerator not dispensing water. Customer also informed me they had tried troubleshooting with disconnecting the deli control, and that when this originally happened lights were out in unit too. Performed diagnostics. Tried dispenser with and without deli control plugged in. Got no voltage at valve. Checked control and found no voltage going when dispenser is on. Replaced Hv control and retested. Unit is nice dispensing water and working as designed. Advised they also need a new deli control board since theirs has no lights and isn’t responding. All is now working as designed. Call complete."
REFRIGERATOR GE GFE28GMKLES Arrived to inspect French door refrigerator with door switch lighting issues.Confirmed the complaint and found the WR23X29170 door switches will be needed to complete the repairNeeds more work.; ordrng 1 CNOTE (D2C IF POSSIBLE ) and 2 WR23X29170 (FRESH FOOD DOOR LIGHT SWITCHES PAIR)s
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to diagnose wall oven that had an unresponsive console. On arrival I saw that the center touch screen works, but the outer buttons do not. Per previous conversation with whirlpool tech line, they wanted us to power cycle and connect to WiFi. I was able to power cycle unit from breaker box. Assisted customer in setting up the unit with WiFi to update. Tested unit and everything is working now. Tech line preference was to test this first since the issue is usually software based and not hardware, before replacing console. All is working as designed and connected to WiFi. Call complete."
DISHWASHER KITCHENAID KDTE254ESS2 "Arrived on site to inspect dishwasher not draining. Upon further inspection, I found that the previous tech installed and drain pump and control. I placed the unit in diagnostics showing error code F8E4. Cleared the code and continued with testing. The unit operated as designed but failed to drain. I tested voltage from the control and got none. Removed and replaced the control and retested and still does not drain. Tested the drain pump and it failed. Removed and replaced the drain pump and retested and it continues to not drain. I tested continuity in the harness and found the P5-4 connection open. I traced the wiring and found the harness inside the door. I spliced the wiring and reconnected and tested and the unit is operating properly. While testing, the drain hose where it connects from check valve hose to 6ft hose blew out and leaked water. Customer advised that a plumber had rerouted the drain hose and must’ve not reconnected correctly. I reco
REFRIGERATOR WHIRLPOOL WRS588FIHV00 "Arrived on site for ice maker frosting over. I inspected the unit and work area. I gained access to the ice maker and found it frosted over. I put the ic maker through a harvest cycled, and found it operating as designed. I inspected the gasket and door, I found the inner door panel is separating cause it the gasket to no seal properly allowing the freezer to pull in warm area. The customer is moving out of stated before we can receive a new door to repair the unit. They will need a black stainless door LW11038917, and black freezer gasket WPW10249913 to complete the repair. I spoke with the customer about contacting whirlpool to initiate the repair for the new address they are moving to. Job complete. No water leaks detected."
DISHWASHER FRIGIDAIRE FFCD2413UW3A "Arrived on site to test unit not working. Tested unit and found bad control board, unit was stuck in drain mode and would not signal to start wash cycle. Replaced control board, tested unit and unit functions correctly. no leaks present at this time. Job complete."
COOKTOP KITCHENAID KGCU463VSS01 "Arrived to replace burner head. Tested unit, unit operated normal."
DISHWASHER WHIRLPOOL WDF550SAHS0 Arrived on site to replace damaged panel. Opened parts box and panel was damaged on the right side. Need to reorder panel W11230548. Office to reschedule.; ordrng 1 W11230548 (PANEL)
REFRIGERATOR KITCHENAID KRFC300EBS00 "Arrived o site for cooling complaint. Found freezer door not fully closing due to tracks,adjusted tracks as gear shaft tested door operation good,checked door seal good."
REFRIGERATOR GE GSS25LSLLCSS Arrived to inspect side by side refrigerator not dispensing water or making ice.Confirmed the complaint and found the valve was defective.Removed and replaced it.Reassembled and unit tested as designed to customers satisfaction.All water lines were dry at the time of service.Job complete.
REFRIGERATOR WHIRLPOOL WRT549SZDM01 Arrived on site for damaged door installed new door
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Arrived on site to install previous diagnosed parts. I removed the evap harness with the broken clips and installed new. I secured the thermistor to the evap with foil tape and a zip tie. Job complete now water leaks detected.
RANGE GE C2S900P4M1W2 Arrived onsite for the oven shutting off during preheating. Replaced fan that was ordered and it tested fine . Complete
DRYER MAYTAG MEDB855DC4 Arrived onsite for unit making noise when drying. Saw that rear seal on drum had ripped apart. Replaced rear seal on drum. Also found that a wheel was broken. Replaced wheel. Tested unit. Unit test good. No issues at this time. Job complete
WASHER MAYTAG MVWB835DC3 "Arrived onsite for not draining. Tested system. Found control faulty. Replaced control. Tested system. Now getting F7E5 error code. Ordering gearcase W10811956, stator W10915700, lower harness W11409746; ordrng 1 W10811956 (GEAR CASE) and 1 W10915700 (stator) and 1 W11409746 (LOWER HARNESS)"
RANGE JENN-AIR JGCP436HL00 "Arrived on site to install previously diagnosed and ordered part(s). Due to the back middle burner failure, I removed and replaced the burner head and tested the ignitor only. The ignitor is arcing correctly, but could not completely test the unit due to the gas being turned off to the home. No gas leaks detected during service, job completed."
RANGE WHIRLPOOL KGCU467VSS02 "Arrived on site for customer complaint of some of the burners not simmering, found valves need adjusting, found two techs needed to lift out and builder needs to remove caulking around unit to make accessible. ; ordrng 1 CNOTE (2 TECHS) and 1 CNOTE (OFFICE TO RESCHEDULE )"
REFRIGERATOR KITCHENAID KBSD606ESS01 "Arrived on site for customer complaint of unit not powering on, found power switch had failed, ordering power switch and bringing back control. ; ordrng 1 WP2266802 (switch)"
REFRIGERATOR WHIRLPOOL WRB322DMBW00 "Arrived on site for refrigerator not cooling. Inspected unit and work area. Measured temperature in FC at 0° and RC at 51°. Performed diagnostics mode and tested damper control, RC thermistor and defrost circuit. Found S for short in defrost circuit. Inspected evaporator and found ice buildup on complete evap. Removed control and checked defrost circuit at J1 pin 1 & 3, found opened. On return after installing defrost sensor will need to place sensor in ice water and test control voltage to defrost circuit. ; ordrng 1 SEENOTE (REQ 1ST AM) and 1 WPW10290745 (DEFROST HARNESS )"
WASHER MAYTAG MVWB765FC3 "F7E9, locked rotor, F0E2 oversuds, F9E2 water ring detected, F0E4 spin limited by water temperature, F2E1 UI stuck button. Inspected gearcase and found it is beginning to leak oil. Attempted to remove agitator with impact and found it is seized. Agitator will need to be broken off to correct issue, Will need to bring back agitator, hub, stator, and basket to correct problem. ; ordrng 1 W10811957 (spin basket) and 1 W10909670 (nut-spaner) and 1 W11161960 (AGITATOR ) and 1 W11195971 (STATOR)"
RANGE WHIRLPOOL WGE745C0FS01 Arrived on site for range they had a lower oven not heating properly upon arrival I put the oven at the diagnostics and cannot find any error codes or any shorts or hardware that was stuck open. I’ll check continuity to both baking elements for both ovens as well as both broil element and both convection baking element and found all of them had continuity and working great I checked power coming from the main control to all elements and the control board is giving the full 240 V I retested the lower oven and everything is working as designed. No other issues found with Oven call complete.
REFRIGERATOR KITCHENAID KFIS29BBMS02 "Arrived on site for refrigerator ice maker having slow production. Measured temperature in ice maker container at 14°. Checked ice maker error codes and found E5, was same error n recent service. Tested Ice box thermistor passed . Advanced ice maker cycle and it dropped ice. Ran fill cycle and it filled . Checked ice maker fan and ice level sensor, all passed. Called Whirlpool tech support and spoke with Justin. Went over previous work and checked water pressure through dispenser. He stated that unit can take 3 to 4 days to fill ice bin without opening doors. Found no issues at time of service. Turned max ice back on for customer. All tested good, no water leaks detected."
WINE COOLER KITCHENAID KUBR204ESB00 "Arrived on site for wine cooler making a noise. I inspected the unit and work area. I removed the evap cover and inspected the fans, cover and evap. According to the parts breakdown there should be a third piece to the evap cover, that seems to be missing causing an air leak. I am ordering the evap cover, 2 fans, and the base W10802014.; ordrng 1 W10802010 (cover-evap) and 1 W10802014 (base-cabnt)"
OVEN KITCHENAID KOSE500ESS02 "Arrived on site for oven that would not turn on or display. Inspected unit and work area. Remove consul and tested voltage going to the control panel. Found 14 V DC going to the control panel. Tested voltage going to the control and proper voltage.. Replaced control panel and tested unit. Unit is working as designed.
WASHER GE GTW485ASJ0WS
WASHER WHIRLPOOL WTW8500DC0 "Arrived on site for washer with an F5 E3 error code. Inspected unit and work area. Placed unit in service diagnostics and found an F5 E3 ( lid lock will not unlock), F7 E0 (loss of power), F5 E2 (lid lock will not lock or lid lock failure), F2 E1 )0(UI stuck hey), and F6 E2 (UI cannot hear ACU) error codes. Quoted customer for lid lock assembly due to issues with the unit thinking it could not unlock. Customer agreed to repair. Replaced lid lock assembly and tested unit. Unit would lock the lid when in normal use but would not unlock in service diagnostics. Replaced control and tested unit. Unit is working as designed. Call complete."
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived on site for ice build up in freezer. Found gaps between liner and cabinet,added adhesive to gaps,checked freezer door seal good."
WASHER WHIRLPOOL WTW4955HW1 Arrived on site for washer knob issues. Tested and inspected unit and found cracked knob. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
REFRIGERATOR WHIRLPOOL WRT549SZDM01 Arrived on site for freezer not sealing properly properly. Found some condensation on bottom of gasket . Ordering fez gasket and rtv. No water leaks detected at time of service . Call to set return . ; ordrng 1 RTVWHITE and 1 W11030682 (gasket-dor)
REFRIGERATOR KITCHENAID KBFC42FTS02 Arrived to install mullion and slide. Installed mullion but had to order proper slide.; ordrng 1 2309230 (clip) and 1 2309231 (clip)
OVEN GE JT952SK4SS Arrived on site to test unit for lower oven unit broiler broken. Will order new broiler WB44T10043 .; ordrng 1 WB44T10043 (BROILER ELEMENT )
MICROWAVE WHIRLPOOL MH1150XMB0 Arrived onsite for a microwave making a popping noise when started and there is a crack in the door. I found the outer door trim cracked. I tested the door for RF leakage and found the door sealing correctly. I explained to the customer that the door is cosmetic and it would not be covered under AHS. I could see thru the grill that something on the HV side if the unit is shorting out when the unit is first started. I suspect a cracked diode but I can’t get the unit down. The unit is hanging up on the left side and the wall bracket is floating on the left side. Will need a second man to remove the unit from the wall. Ordering 2nd man and office to RS. I also explained to Ms that a waiver would need to be signed before we would remove the unit from the wall because of how the bracket is floating behind a tile backsplash. Ms agreed to sign it when we return.; saved tckt
REFRIGERATOR LG LMXS30746S/01 "Arrived onsite for a refrigerator to possibly replace sealed system components. After talking with the customer I found out the original service call was placed because they were having ice/dispenser issues. Ms stated the company that came out changed the main control and that’s when the unit stopped cooling correctly. Ordering parts autho & EBR84433501 PCB ASSEMBLY,MAIN. .; ordrng 1 EBR84433501 (PCB ASSEMBLY, MAIN)"
REFRIGERATOR MAYTAG MRT118FFFH04 "Arrived on site for no cool. Diagnosed refrigerant leak in system,removed evaporator installed a new evaporator found broken cap tube inside of liner
OVEN KITCHENAID KODE500ESS04 "Arrived on site to test unit for rattling noise. Will need to replace convection fans, cooling fans, and baffle convection. Office to reschedule. 2 hr job.; ordrng 1 2HRJOB (2 HR JOB) and 2 W11234761 (BAFFL CONV)s"
REFRIGERATOR WHIRLPOOL WRB322DMBM01 "Arrived on site ,replaced fresh food door . No water leaks detected at time of service. Job complete ."
OVEN WHIRLPOOL WFE510S0HS1 Arrived on site for range being dead . Found harness at terminal block had burned .ordering harness . Call to set return .; ordrng 1 W11171889 (harns-wire)
REFRIGERATOR WHIRLPOOL WMH31017HS4 Arrived onsite for refrigerator and freezer door damage. Tested system. Found freezer and refrigerator door damaged. Replaced freezer and refrigerator doors. Tested system. Everything works as designed. Job complete.
REFRIGERATOR WHIRLPOOL WRS571CIHZ00 "Arrived n site for no cool. Pierced low side pressure reading -20 diagnosed leak in the sealed system. Replaced evaporator and filter drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good,checked frost pattern good,checked both compartments for traces of dye no dye found."
RANGE WHIRLPOOL WFG320M0BB2 Arrived on site for oven door that was not shutting properly and causing too much heat to escape. Upon further inspection I found that the door hinges are both bad as well as the door sealer on the oven ; ordrng 2 W10857234 (hinge-door)s
MICROWAVE AMANA AMV2307PFB3 Arrived onsite for microwave with error codes. Tested system. Found control faulty. Replaced control. Tested system. Everything works as designed. Job complete.
REFRIGERATOR GE PYE22PSHJSS "Arrived on site for fresh food fan making a noise and food freezing in th fresh food section. I inspected the unit and work area. I spoke with the customer about previous repairs for this unit. He stated the previous company had or easy replaced the air duct, evap fan, and control multiple times. Customer also stated that the last time they were out they cut the drain tub drain o prevent any restrictions. I gained access to the drain tube and found the previous company had cut the drain tube check valve complete.y out of the drain tube, allow warm air to be pulled into the fresh food evaporator causing the ice and condensation build up around the evap fan. I am ordering a new drain tube check valve assembly WR02X28554 to complete the repair. ordrng 1 WR02X28554 (drain tube and valve)"
DISHWASHER WHIRLPOOL WDF510PAYB6 Arrived onsite for unit not heating. Customer replaced with a heating element. How ever heating element was not the correct one. Replaced heating element. Tested unit. Unit test good. No issues at this time. Job complete.
REFRIGERATOR KITCHENAID WRV986FDEM01 "Arrived on site for refrigerator having frost buildup in freezer. Inspected unit and work area. Found bottom of door gasket not sealing (see SD-Pic). Found when using child prof door lock it was pushing bottom of door out (see SD-QuickPic). Removed door and heated gasket to reshape. Removed ice from FC and installed door. Found gasket rubbing toe plate. Raised door to correct. Recommend to install child lock on center instead of top. All tested good, no water leaks leaks detected during service."
DISHWASHER WHIRLPOOL DU915PWKB0 Arrived onsite for a dishwasher that works intermittently. I questioned ms about the complaint that was dispatched for the dishwasher and she stated that the unit had not filled during a cycle and when she opened the door it was very hot and the detergent pod was not dissolved. Ms also stated the detergent door will not open. I tested the unit and found everything working as designed except the detergent door. I found three pieces of a wine glass down at the filter of the pump. I explained to JS that I suspect a piece of the glass had gotten under the float when the problem first happened. I found the detergent door spring had come loose. I reinstalled the spring and tested the machine. The door worked properly.
DISHWASHER GE GDF620HSJ2SS
REFRIGERATOR WHIRLPOOL WSF26C3EXF01 Arrived on site for refrigerator that still not making ice. Inspected unit and work area. Placed unit in service diagnostics and tested the thermistors and ice level sensor. All checked good. Removed icemaker cover and tested voltage going to the icemaker. Found no voltage. Checked icemaker connector in the door and found the icemaker harness pulled out from the connector pins. Reconnected pans and tested it. Unit still had 5-20 V. Removed toe plate and removed ice maker door harness. Tested voltage going to the icemaker from underneath and found 122.6 V going to the icemaker. Connected door harness on two female harness from the control and tested voltage again up on the top connector where the icemaker harness attaches. Tested voltage with the door switch is closed and the ice bin inside the ice door. Found on 32.9 V at the connectors with the door switches engaged. Unit will need new left-hand door including the harness for full repair. Ordering d
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Arrived onsite for refrigerator frosting. Tested system. Found ball of ice behind ice maker. Ordering sealer gum 212643, gasket WPW10280988, gasket WPW10320706, and adapter WPW10635022; ordrng 1 212643 (sealer-gum) and 1 WPW10280988 (gasket) and 1 WPW10320706 (gasket) and 1 WPW10635022 (adapter)"
DRYER WHIRLPOOL WED7500GC0 "Arrived on site for dryer that is not turning on. Unit and work area. Found unit turning on but would not start a cycle. Tested voltage at the wall and found 120 V going between L1 and neutral and L2 and neutral. However, when going from L1 to L2, only found 200 V. Placed unit in service diagnostics and found an F4 E4 (L2 voltage problem) and F2 E1 (UI stuck key) error codes. I called Techline and spoke to Dustin SR# 7728275905. He had me test several components including the door switch, motor, and thermal fuse. Found thermal fuse bad. Found excessive lint buildup in the blower wheel housing causing this issue. Dustin advised that with the voltage, the unit would not heat the way it should and still could throw an L2 code. He advised to get the unit on a regular 240 V outlet and unit should work as designed. Replaced thermal fuse and tested unit. Unit started and heated. Unit is working as designed. Call complete."
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived for leak unable to duplicate leak.
DRYER WHIRLPOOL WED4850HW0 Arrived on site for dryer timer not advancing. Performed diagnostics and tested incoming voltage. Found within range. Tested timer and found failed timer. Removed timer and installed new. Tested unit. All tested good.
DRYER WHIRLPOOL NED4655EW1 Arrived on site for dryer not heating. Tested and inspected unit and found failed heating element. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
RANGE WHIRLPOOL WFE550S0HZ1 "Arrived on site to inspect oven for not heating correctly, replaced control after testing element continuity,no problems found after replacing control. Complete"
DRYER MAYTAG MED9700SB0 "Arrived to inspect dryer making a loud screeching noise.Confirmed the complaint and found the idler pulley is defective, causing the noises.Found massive lint buildup inside the unit contributing to the issues.Also found approximately $5.00 in coins inside the unit.Ordering authorization and pulley and repair kit; ordrng 1 279640 (PULLEY IDR ) and 1 CNOTE (RESEARCH FOR DRYER REPAIR KIT )"
COOKTOP JENN-AIR JED3430WB00 "Arrived on site to replace broken cooktop, after replacing, I showed customer everything was working as designed, unit tested good."
REFRIGERATOR WHIRLPOOL WRX988SIBM01
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Arrived onsite for a refrigerator leaking water and ice forming around the bottom of the ice bucket. I found the ice maker mild completely full of ice. I found the bucket frozen in a sheet of ice. I defrosted the ice and removed the bucket. I ran service test 56 and got a E2 motor lost position error. I ran service test 57 and found the motor stopping prematurely. Ran service test 45 after getting the ice out of the mold and the unit filled correctly, timed out at 7 seconds, and didn’t leak from the ice door. I replaced the ice maker and ran test 57 and 45 again. The ice maker is working as designed. Call complete."
MICROWAVE WHIRLPOOL WOC54EC0AS "Arrived on site to install previously diagnosed and ordered part(s). Due to the inverter board failure, I removed and replaced the inverter board and tested. Unit is operating as designed. Placed unit back in its space and retested and unit continues to operate as designed. Job completed."
DISHWASHER KITCHENAID KDTE234GPS0 Arrived on site to replace panel. Replaced front panel test unit and unit test good job complete.
RANGE KITCHENAID KESH307HBS4 Arrived onsite for the oven range shutting down during baking. During testing found that the main control and blower fan will need to be replaced. Complete
REFRIGERATOR WHIRLPOOL KRFC704FPS03 "Arrived on site to inspect refrigerator ice bin with frozen ice on the outside and ice clumped in the bin. Upon further inspection, I t built up on the outside of the bin in between the ice door and bin. Also found a small amount of frost built up underneath the bin. Once I removed the bin, I found a small amount of ice on the ice chute plate. I removed the ice chute plate and found the chute gasket badly torn. Using a permagum, I placed a head of permagum around the plate chute and put the plate back into place. The plate made a tight seal in the chute. I advised the customer of my findings and repairs. No water leaks observed during service, job completed."