"Arrived on site to test unit for excessive shaking, tested unit found failed suspension extremely jumpy, replaced suspension and tested unit is now running as designed no leaks detected job complete installed W11130362"

"Arrived onsite for microwave WMH31017HS11 hood fan not coming on. Pulled unit and inspected. Found motor would only humm. Turned blower by hand and motor began to turn. However it will not startup on its own, motor winding out. Ordering fan, set to return Monday the 1st.; ordrng 1 W11441128 (Blower fan)"

"Arrived on site to inspect refrigerator JFFCF72DKL04 no cool. Upon further inspection, I found the unit turned on, and both compartments are room temp. While checking the unit, I heard the compressor attempting to turn on, and then the start device clicked. I pulled the unit out ahdngainedmaccess to the compressor. I found the compressor extremely hot to touch. Using my tester start device, I placed it on the compressor and tested it, and the compressor continued to fail. I advised the customer of my findings and am ordering the compressor, access valve, and UV dye drier, along with CNOTE-2 HOUR JOB. Office to schedule return service, and the unit was left unplugged for safety.; ordrng 1 W11557425 (Compressor) and 1 WPW10143759 (UV dye drier) and 1 W11506635 (Access valve) and 1 W11598433 (Evaporator) and 1 CNOTE (2 HOUR JOB) and 1 LOKRINGKIT (LOKRING KIT) and 1 R600 (R600)"

"Apartment 5108. Arrived on site for washer WET4027HW2 not going through the cycle correctly. Found error code for overflow condition. Inspected unit and found that the pressure hose could not be blown through. Inspected further and found the pressure hose kinked near the washer tub, where the wire harness feeds into the dryer cabinet (section of lower harness). Adjusted harness clips to shift line remove kink. Tested and unit is now functioning properly. Job complete"

"Arrived onsite for washer WTW4855HW3 constantly draining. Ran diagnostics and confirmed F3E1 error that would not reset. Per service pointer and scode s153eb, need to replace the control. Replaced control board w11607637. Calibrated and tested. Unit is now functioning. Job complete"

"Arrived onsite to replace failed components rusted and falling apart, per last diagnosis. Replaced faucet assembly, faucet bezel, brace and top, housing and drawer and screws. Tested unit and unit is now functioning properly. Gave model/serial tag to customer for safe keeping as tag was no longer sticking. Job complete"

Arrived onsite for refrigerator WRT311FZDM02 not freezing. Inspected and found no dye in compressor compartment. Disassembled FC and found ice ball on cap tube. Showing signs of restriction (previous visit unit showed signs of debris in cap tube). Will need compressor and evaporator replacement and flush with nitrogen. Office to reschedule for 2 hrs. ; saved tckt

"Arrived onsite for refrigerator WRX986SIHZ00 not cooling properly in the RC. Inspected and found the RC evaporator covered in ice (heavy on the left side). Shim from previous visit was still in place. Drain pan did not appear to be bowed. Unit will need to manually thaw. Possible damper motor or blocked drain line. Ordering Damper, evap fan, drain tube. Office to reschedule. $162.36 CK Auth# 39YJL4; ordrng 1 W11745092 (Drain tube)"

"Arrived on site to test unit WVU37UC6FS1 for noise during low fan speed. Unit located in new construction home; builder not present. Tested on low speed and heard low rumbling from motor bearing. Replaced blower motor (W11100651) and retested; noise has been eliminated and unit now runs at proper sound levels. Unit is running as designed, no one on site for signature, job complete."

"Arrived onsite for dryer WED4850HW0 tripping the breaker. Inspected unit and could not duplicate any issues. Spoke to the Mrs over the phone and turns out the builder recently replaced the breaker. Since then the customer has had no issues, just kept the appointment just in case. Documented with safety"

"Arrived on site to install previously diagnosed and ordered parts. Due to the lid not closing properly, I removed and replaced the lid and tested and found the lid continues to not close fully. I removed and replaced the hinges and retested, and the unit is operating as designed. No water leaks observed during service, job completed. W11470212, W11789527, W11789526"

"Arrived on site to inspect range kfdc558jss01 cooktop burner flames issues. Upon further inspection, the customer advised that their inspector told them the flames in the high setting were not correct. Before I tested the burners, I inspected the burner caps and found the far left front and rear burner caps were switched. I pointed this out to the customer and placed them on their correct burners. I tested all of the burners and found the front left and right burners (large burners) flames were not correct in the simmer settings. I adjusted the flames and verified their operations. I removed the conteol panel and found the remaining burners do not adjust. Retested the burners, and all are operating as designed. Quoted the customer $313.91 ($289.99+tax) for service/labor fees, and the customer paid in full with CC ($361.00 CC Auth# JACHF3). No gas leaks detected during service, job completed."

"Arrived on site to follow up on dishwasher KDTM404EBS3 that had tripped breaker again. I found breaker would not reset. I removed the control and checked control and wiring for any damage and found none. I checked the terminal block and found the L1 wire nut had melted when the element shorted, and run vibration caused the exposed wire to contact the terminal box. I removed the damaged section and replaced with a new wire nut. Breaker reset and I ran full diagnostic cycle. Found no issues and unit passed cycle. Tested and unit started a regular cycle as well. All should be working as designed with no water leaks present. Repair completed. NO WATER LEAKS OBSERVED."

"Arrived on site to look at model WFW560CHW4 for customer complaint of unit not draining found error codes f9e1 f0e2 found bra pad in drain hose. I removed pad, unit tested good."

Arrived onsite for unit not freezing or making ice. Customermstated it has ice right now. I checked the evaporators and found both to have some ice buildup. I checked the drain tube and found it slightly clogged and condenser coil to have lint buildup. I cleaned the drain tube and condenser coil and confirmed the defrost heater is working. Checked the freezer temp after a short defrost and found the unit dropped to 4 degrees and continued dropping. Unit operates as designed. Call complete. No leaks or parts installed.

"Arrived to 8304 for unit stuck on drain mode. Upon arrival, unit was unplugged. Plugged in unit and immediately started draining. Proceeded to replace W11607637 control and made sure there are no restrictions and kinks on the pressure hose. Ran diagnostics and passed with no issues. Unit is functioning as designed. No water leaks detected at this time. Special project S153EB performed"

"Arrived on site for poor washing performance. Ran diagnostics, nomerror codes . Ran test wash and found manifold not staying on feeder tube causing water to be diverted . Replaced manifold. Also replaced lower spray arm due to build up . Reran diagnostics wash test . All checking normal. No water leaks detected at time of service. Job complete"

"Arrived on site for unit tripping breaker when both ovens are on. Upon arrival, checked breaker and found to be on a 50 amp. Proceeded to start both ovens and within 2 minutes, tripped breaker. Proceeded to remove unit halfway out to check amp draw from the control relays and found both bake and broil elements on both ovens to cycle correctly drawing 17.6 amps on broil and 13.5 amps on bake. Attempted to pull on conduit to see if amp draw changes but no change. Inserted oven back in the designate install and monitored unit and did not trip. There is enough slack on the conduit. Checked element temperatures and found to be in correct range and glowing read exceeding over 1000F. Called techline and spoke with Brandon SR#21694284 stated a thermal expansion internally in the breaker is a possible issue. Since amp draws are cycling correctly on both ovens, there is no fault with the unit. Call documented. Called Safety Team SR#21694811 and spoke with Lisa and documented call as well. Unit is functioning as designed. No parts replaced."

"Arrived on site for F7E9 Locked rotor. Upon arrival, ran test 7 and found unit spinning but not going above 820RPM and also made an abnormal growling noise. Proceeded to replace W11314361 rotor, W11354541 stator and W11680389 control. Tested unit and now unit is functioning as designed. No water leaks detected at this time"

"Arrived on site to replace previously ordered parts. Upon arrival, proceeded to remove hub however screws were rusted and stripped. Will need a dremmal tool to shape screw head to a flat. Ordering WP8533953 screws (8). Unit is in garage. Please schedule first call of the day. Unit has been left unplugged and advised not to use until we return. Customer agreed. Customer agreed to reschedule Dec 2nd ; schdld next appmnt for 12/2 TUE AM"

"Arrived on site for unit not drying properly. Upon arrival, performed airflow test and found poor airflow. Without vent, test passed. Proceeded to check temperature without vent and read 175F - 123F. With vent, temp rose to 200F. Proceeded to check duct and found large amounts of lint buildup. Showed customer agreed to clean hose over the weekend. Unit is functioning as designed. No parts needed"

"Arrived on site to replace previously ordered parts. Upon arrival, proceeded to replace both shafts and repair kit. Tested unit and now unit is functioning as designed. Charging remaining balance of $270.90. Informed property manager via text. Charging card on file"

"Arrived on site for an electric dryer model MED4500MW0 that is not heating. Inspected unit and work area. The customer advised that the unit just stopped heating. I tested the dryer and confirmed the customer's complaint. I checked and found proper voltage and polarity going to the unit. I found no fluctuations in voltage when trying to start the machine. I gained access to all heating components and found the thermal CT off blown. I checked continuity between the element and the heater housing. However, I did find the heater sagging a little. I replaced the heating element 279838 and thermal cutoff W10900067 and tested the dryer with the vent removed. I found temperatures fluctuating between a 124?F and 168?F, averaging a temperature of 146. This would indicate the machine is cycling properly without the vent attached. I tested the dryer with the vent hose attached and found a lack of airflow and temperatures taking an extremely long time to cycle. I looked into the vent hose but couldn't see anything going into the wall. I did notice the vent hose was extremely long and was bending multiple directions before going into the floor. I explained that the customer may want to shorten the vent hose and look into the vent issue due to the airflow restriction. I did advise that without fixing either of those issues, the dryer will continue to run into this issue. The unit is working and operating as designed. Call complete."

"Arrived on site to replace previously ordered parts. Upon arrival, proceeded to replace W11608056 control. Ran diagnostics and calibration. Unit is functioning as designed. No water leaks detected at this time"

"Arrived on site for an ice machine model KUIX535HPS01 that won't turn on. Inspected unit and work area. The customer advised that there is water inside of the unit, and it will not drain or turn on. I did confirm the customers complaint and pulled out the machine. I gained access to the external drain pump and hit it with the palm of my hand. I found the unit begin to drain, and once fully drained, the ice machine regained power, indicating an external drain pump failure. I replaced the external drain pump W11539855 and tested the unit it. The unit began to work and operate as designed with no leaks present during service. Call complete."

"Arrived on site to test unit for leaking water, tested unit found all components running properly but extreme amount of suds developing in unit, customer was using incorrect detergent in unit causing suds to push water out , explained to customer what to use, unit is running as designed no leaks detected job complete no parts installed"

"Arrived on site to test unit for burning food, customer stated that broiler is not cooking evenly, tested unit found all elements working properly, explained to customer that to get precise even cooking is almost impossible on regular broil, advised to customer try using convection broil to get more even cooking and for any other usage instructions to read manual, at this time unit is running as designed job complete no parts installed"

"Arrived on site to test unit for F2E2 error, customer stated that this error pops up every time she uses hot water, tested unit found hot steam is getting on the console and triggering error, inspected and found console starting to get corrosion, will need to replace console and control as precautionary do to potential moisture damage ordering part office to reschedule ; ordrng 1 W11793907 (UI)"

"Arrived on site to test unit for oven not heating properly, put prob into oven and pre heated to 350, oven preheated to 380 and recovered to 350 within 10 minutes which is per design, unit is heating properly, at this time job complete no parts installed"

"Arrived on site for a range door damaged. Upon arrival inspected unit verified, serial numbers do not match. Inspected unit found range door not damaged.. Maintenance on site to witness range door not damaged. Customer will call in ticket once unit is located"

WFES3330RS0 range was off with tripped breaker upon arrival. Reset breaker. Removed ground wire and ran oven to 450 degreesno breaker trip. Reinstalled ground wire and retested at 450 degreesno issues. Set 1-hour burn-off cycle. Advised customer to run burn-off and call back if breaker trips. Oven working as intended.

"Ice machine KUID508HPS01 was reported by the customer as not making ice. Ran diagnostics, found no fault codes, and performed a normal cycle. Noticed the recirculating pump making a spooling noise per service pointer. Recommended replacing the recirculating pump, provided an estimate, and the customer approved. Removed and replaced the recirculating pump w11542867 and cleaned the reservoir and other components. Added ice maker cleaner to the reservoir with 32 ounces of water and initiated a clean cycle. Advised the customer to empty and rinse the reservoir with water after the cycle completes, then power the machine to resume ice production. Unit is working as intended. No leaks detected at time of service.Parts 197.45, labor 239.99, tax 36.09, total 473.53$520.88 CC Auth# 4W4PK9"

"Called whirlpool safety. Documented findings that start button failed, all other buttons on control work. No signs of burner marks on control whirlpool only covering trip and diagnostics. Gave customer estimate on repair and cx approved repair. Removed andrepalced control board. Tested dishwasher and it filled, washed and drained. No leaks detected at time of service. Parts 200.92, tax 16.58, total 217.50"

"Washer WTW4816FW3 verified. Continuous drain running and pressure switch fault diagnosed on washing machine. Removed and replaced control board W11603810. Recalibrated washer and ran auto test. Washing machine filled, agitated, drained, and spun. Washer is working as intended. No leaks at times of service."

"WET4027HW2. Verified drain pump continuously running and pressure fault. Removed and replaced control board w11629601. Recalibrated, washed machine, and ran auto test. Tested washer: filled, agitated, drained, and spun. Unit is working as intended. No leaks detected at times of service."

Arrived on site for drain pump constantly running. Ran diagnostics found stored error F3 E1 pressure system failure. Replaced control under s code S153EB and tested. Unit is now functioning properly and as designed to. No leaks present at this time job completed

Arrived on site for unit tripping breaker. Upon arrival tested unit immediately tripped breaker. Removed ground at power supply and tested. Set broil to 350 unit reached temperature and did not trip breaker. Turned bake on and allowed unit to reach 400 degrees unit reached temperature and didn't trip breaker. Installed ground back on and ran bake cycle at 450 degrees unit reached temperature again without tripping breaker. Monitored unit for 20 minutes and still did not trip breaker. Set cook timer for 1 hr so unit can do factory burn off. No one on site for signature job completed

Arrived on site for unit not heating. Inspected unit found diode had blown or shorted out. Replaced diode and tested. Unit is now functioning properly and as designed to. Maintenance supervisor witnessed unit heating job completed

Arrived on site for unit drain pump constantly running. Inspected unit found infestation at control board. Informed customer infestation it not covered under any warranty. Customer will need to have pest control take care of the infestation before calling back in. Took pictures uploaded to SD. No leaks present at this time job completed

"Arrived on site for right, fridge, gasket tearing apart. Inspected unit found right side door gasket, tearing and worn. Replace door gasket and tested.. Unit is now functioning properly and as designed to job completed."

"Arrived on site for washer running drain pump all the time. Confirmed drain starts on its own. Found f8e1, f3e1, f0e5, f1e1. Accessed control. Verified wiring is good, pressure hose is clear. Replaced main control. Recalibrated and ran automatic test cycle. Unit is working as designed. Call complete W11607637"

"Arrived on site for washing machine showing 'Err' and u, not always responding to input when customer trys turning on unit. On arrival was unable to replicate the uI issue and found no error codes and diagnostics. I spoke to tech line Case#21693663. Was instructed not to make any repairs due to not being able to replicate issue, But found that the only way the 'err' error that the customer says would appear as if there was a failure in the latch. I replace w 11565030 latch and found washer, working as designed with no leaks. While on site, I also verified polarity from outlet to controls working and control and noise filter also function as designed call complete."

"Arrived on site for washer MVW5430MW1 with issue of not filling or agitating. Upon arrival, ran diagnostics and there are no saved error codes. Ran automatic test cycle. Unit fills and drains correctly but makes loud grinding sound during agitation and spin and basket or agitator do not turn. Raised unit to inspect lower components. Found lots of debris under unit. There is a clothing article that pulled through guard and wrapped around pulling causing cam to fail. Uploaded pictures on SD. Inspected belt, actuator and gearcase and are good. Need to replace. Quoted $54.93 for part and $189.99 for labor,totaling &244.92 before tax. Customer approved. Replaced cam and test unit by running a normal cycle. Unit is operating as designed. No leaks present. Job complete. $265.13 c.c autho# KP4W4E"

"Arrived on site to diagnose the range for the right-front burner staying on high regardless of the temperature setting. Tested the unit and confirmed that the right-front burner was not regulating heat and was locked on a high-heat output. Inspected internal components and found the right-front infinite switch had failed and was not properly modulating power to the element. Provided the customer with a quote of $208.15 for the replacement infinite switch and $229.99 for labor. Customer approved the repair.Removed the faulty infinite switch, installed the new component, and secured all wiring connections. Reassembled the cooktop, tested the burner through multiple heat settings, and verified proper modulation and operation. Unit is now working as designed. No issues present at this time. Job complete. $474.29 CC Auth# 9RMWRH $47.43 CC Auth# 3FYR4T"

"Arrived on site to apartment 11204 for SAFETY RANGE tripping breaker. Upon arrival, inspected Unit and tripping gfci breaker as soon as unit is plugged in. I test polarity at supply and get L1 and L2 to neutral is 122v and L1-L2 is 245v. I cannot test at block. I Found that there is continuity from Neutral to ground at supply outlet. I Contacted Techline for assistance . Spoke with TJ. I Explained all test and findings . Tech explained that there is a direct connection from neutral to ground somewhere in the supply and that an electrician needs to repair issue. Case # 21695751. Contacted SAFTEY team and spoke with Christina . Notes were documented from what was documented from Techline. MfrRef # 21633248"

"Arrived on site to apartment 9303 with issue of refrigerator section not cold enough. Upon arrival, inspected unit. Freezer temperature is correct. Refrigerator is indeed too warm. Found broken harness on diffuser and is on closed position. I replaced diffuser W11645127 and am now getting correct air flow. Unit is operating as designed. Job complete"

"Arrived on site to apartment 18102 for washer WTW4850HW3 with Special Project S153EB. Upon arrival, ran diagnostics and get F3-E1 pressure system fault. Need to replace control per service pointer. Replaced control W11607637. Test unit and is operating as designed. No leaks present. Job complete"

"Arrived on site for dryer MED7205RW0 with issue of not powering on. Upon arrival, test polarity and is incorrect . L1 and L2 to neutral is 120 but L1-L2 together is zero v. Unit needs to be connected to 2 different 120v phases. I cannot test unit at this time. Job complete"

"Arrived on site to apartment 434 for dryer WED560LHW2 with issue of over heats and does not blow air out. Upon arrival , ran diagnostics and there are no saved error codes. Ran vent test and test failed. Found belt on motor had come off. Inspected belt and is good. Reinstalled belt and test unit. Unit is operating as designed . Job complete"

Arrived on site to diagnose vent hood KVWB406DSS4 with dim lights. Tested lights and found no response. Transformer W11282989 was receiving power. Replaced transformer W11282989. Inspected lights and found loose connection on right side. Replaced both LED lights (2x W11493395) and repaired right side pins to restore function. Tested and confirmed proper operation. Repair completed.

"Arrived on site to apartment 243 for dryer WED560LHW2 with issue of makes loud banging noise. Upon arrival, test unit and getting a loud rattling sound from blower area. Found lots of lint build up on blower wheel. Cleared all lint. Test unit and is operating as designed. Job complete"

"Arrived on site to diagnose refrigerator KRSC503ESS00 not producing any ice, and has a stuck filter. I was able to pop the filter out without any trouble. I could not get the icemaker to cycle from diagnostic mode, and it was not broken. I verified proper DC voltage at the door connector, but it was not reaching the icemaker due to broken or failing wires between the door and the lower connector. No further repairs attempted since customer will replace unit (9 years old). Collected diagnostic $162.36 CC Auth# JE9T4L. No water leaks observed."

"Arrived on site at unit 8206 to look at model WTW4855HW3 for customer complaint of unit running drain pump constantly. Found issue with control board. I replaced control under S153EB, unit tested good. No leaks after repair. Part used w11607637"

"Note - M/S tag missing. Arrived on site to diagnose double oven not heating to temp. Customer says inspected claimed unit was not getting to temp fast enough, and oven thermometer seemed to show lower temps as well. I had customer start preheating the unit on the way over. I ran my thermocouple in both ovens and verified they were at 350+. Compared realtime readings to oven temp sensor and confirmed they were within a few degrees of each other. Advised customer to let oven sit after preheat to allow heat to be absorbed into cavity and cabinets and allow a more accurate bake. No issues found with unit, and temperatures are good. Collected service fee, $162.36 CC Auth# EKL9J3."

"Arrived on site to diagnose a double oven with a broken upper oven inner door glass. Inspected the unit and confirmed the inner glass on the upper oven door was shattered. Removed the upper oven door from the unit and carefully disassembled it by separating the door panels to access the interior glass assembly. Removed all broken glass debris, installed the new inner door glass, and ensured it was properly seated and secured. Reassembled the door, reinstalled it on the oven, and verified proper alignment and door operation. Tested the upper oven by running it through a heating cycle. Unit heated properly, and the door glass remained secure. No further issues found. Job complete."

"Arrived on site to follow up on range WFE505W0JZ3 that was still slow to cook on the front left element, and front right when both fronts are in use. Replaced front left and front right elements with new W11517959 and W11047722. Found the front left was heating significantly quicker, but still cycling fairly quickly. Advised the thermal limited is likely pulling temp due to getting too hot, but element is running faster. No other repairs will increase the speed at which these front elements are heating, and everything is working as designed at this time. Repair completed."

Arrived on site. Removed defective drawer installed new drawer assembly tested operation unit working as designed. W1124804q

"Arrived on site for water leaking. Found fill tube extension not aligned and causing water to leak during icemaker fill,realigned fill tube extension icemaker failed harvest due to a defective motor. Replaced icemaker ran harvest test passed ran fill test passed no leaks. No one available at time for signature. W11700250"

"Arrived on site to apartment 531 for washer WFW560CHW4 with issue of will not power on. Upon arrival, inspected unit. Green indicator light is not lit on control. Test polarity and is correct . Replaced control W11549931. Test unit and is operating as designed. Job complete"

"Arrived in site to unit 2219 to inspect dryer model WED560LHW2 not drying or heating. Upon future inspection, I verified proper incoming voltage. I ran a test and found that the dryer was heating and cycling properly indicating that all components were operating as designed. I explained to maintenance how the different cycles operate and explained the sensor dry feature and importance of proper loading. The dryer is operating as designed."

Arrived on site to inspect dishwasher model WDPA70SAMZ3 with foreign object caught in pump. Upon futher inspection I ran the drain pump and found that there was a foreign object caught in the pump. I removed the pump and removed the small piece of debris. I verified there there was no damage to the pump or any parts. I reassembled the unit and ran a test. The dishwasher is now operating as designed. No water leaks observed during service.

Arrived on site for a refrigerator WRS315SDHM13 not making ice. I found the fill tube extension wasn't installed correctly and caused ice to form in the fill tube. I thawed the ice and tested the icemaker. Unit is working as designed. Also found pest by the condenser. I advised the customer of the pest. No leaks detected while on site.

Arrived on site for a dishwasher WDT750SAKZ3 not starting. Found the start button not responding. I replaced the console w11460908 and ui w11632709. I tested in quick cycle and everything is working as designed. No leaks detected while on site.

"Arrived on site. Customer had unit disassembled and recently replaced the evaporator fan motor,motor not running,disconnected harness checked voltage reading 110vac reconnected motor not powering on checked harness with motor connected no voltage diagnosed a defective control. Replaced control powered unit on compressor and fans powered on,reassembled unit good air flow entering fresh food section. Part $201.01 labor $259.99 plus tax. $499.03 CC Auth# X9YP4H"

Arrived on site for a range WFE550S0LZ2 tripping the breaker. I verified that it's tripping during the pre heat. Getting 243v at L1/L2. 120v L1/N. 122v L2/N. Max amp draw is 14.5 amps. Unit is on a 40 amp gfci. I heated to 500 degrees with without tripping the breaker. Called safety sr#21634147.

"Arrived on site. Ran diagnostic piston hitting inner shell due to defective windings in compressor, recovered refrigerant, replaced the defective compressor vacuumed system down unit kept vacuum recharged system to manufacture spec ran compressor test passed good frost pattern. Reassembled unit ran full diagnostic all passed checked connections and tubing noise leaks. W11735041,w11506635"

"Arrived on site for no ice. Ran diagnostic valve dispensing weak water flow due to a defective solenoid, replaced water valve and bin thermistor ran diagnostic all other test passed. Wpw10511923,w10897719; used 1 W10897719 ( Valve), and 1 Wpw10511923 ( Thermistor) from stock"

"Arrived on site to install ordered parts on a washer MVWX655DW1. Installed a gearcase w11454734, actuator w10913953, belt w11239857 washplate w10902814, splutch w10721967 and hub nut w10528947. I calibrated and tested in factory mode. Unit is operating as designed. No leaks detected while on site."

Arrived on site for an oven JOEDC530RL00 not heating properly. I heated the upper to 350 degrees. Both elements are working and heating as designed. Found an F6E1 error code for acu and hmi communication. Customer also stated they got a message saying probe detected when the probe wasn't being used. I plugged the probe in to the upper and lower. Both detected it. I'm ordering a w11767820 console and 2 w11252826 probes for the return visit. Office will need to reschedule. ; ordrng 2 W11252826 (Probe)s and 1 W11767820 (Console)

"Arrived on site to replace previously diagnosed drier and RC evaporator, replaced and vacuumed system down, charged system with 5.5oz of R134a, evaporator developed a good frost pattern, unit is now running as designed no leaks detected job complete installed W11492867, WPW10143759"

"Arrived onsite for lower oven not igniting. I found the glow coil not igniting and verified proper amperage supplied. When trying to replace the ignitor i found stripped screws due to heat present. Will need to order W11174122 brnr, 7101P43460 1x screw, and 2x 7101P28260 igntr screw. Office to rs.; ordrng 1 W11174122 (BRNR) and 1 7101P43460 (Screw) and 2 7101P28260 (Igntr screw)s"

"Arrived on site for noise complaint. Found vibration noise adjusted front legs noise no longer present,popping and hissing noise due to water dripping onto heater normal operation."

"Arrived on site for oven tripping the breaker. Went into test mode and found breaker trips after each element is turned off. Removed oven from wall. Verified proper voltage and good ground. Removed ground screw. Preheated oven. Bake pulls 10 amps, broil pulls 14 amps. No issues. Put ground screw back on. Preheated to higher temp of 500f. Verified all elements turned on and off pulling same amp draw. Unit is working as designed. Ran for 15 min, no one to get signature. Call complete."

"110.29422800 Arrived on site from previous tech to install part. On arrival, I was about to remove the latch and I noticed the wireharness to the latch was burned . Wire is going to be needed. I ordered 0art even though it's discontinued. Office, please reschedule the client if the part is available. Returning parts just in case needed ; ordrng 1 W10206344 (Wireharness)"

Arrived on site for washer making noise during spin. Unit is a combo unit. When spinning inner drum i can hear metal scrapping inside between inner and outer. Ran diagnostics and all components pass. When spinning the unit makes a lot of noise. Unit has something between inner and outer drum. 2 man needed to remove dryer. Office will schedule. ; ordrng 1 2man (2man)

Arrived on site for vent hood buttons being pushed back. Removed light panel and replaced control. New control was defective and started the motor right away. Put old control back and adjusted bracket. Control now properly secured. Call complete.

Arrived on site to inspect oven displaying error code F2 and shutting off. I placed the unit into diagnostics and observed error code F2 (shorted key). I verified that the sensor was good and harness without issue. The control will need to be replaced to fix internal failure. Part is unavailable. Office to follow up with home insurance company.

Arrived on site for dishwasher inner door rusting and not drying. Ran test and found f5e1. Cleared codes. Ran automatic test cycle. Confirmed rust on top right of inner door. Replaced inner door. All cycles completed. Heater working. Advised customer to use rinse aid for proper drying. Call complete. W11637956

"Arrived on site to test unit for not working properly, tested unit found drain pump not turning off,inspected pressure hose and found no issues, replaced control and tested unit is now running as designed no leaks detected job complete installed W11308056"

"Arrived on site for ice maker, not making ice in rc. On arrival confirmed issue, an after verifying unit was at the proper temps. I found e two in diagnostics. I replaced ice maker then reassembled. After resetting unit and tested ice maker and found it working as design with no error codes and no leaks. Call complete"

"Arrived on site for range, not turning on after oven bake was selected. On arrival found breaker trip unit and after restoring power. I verified unit had no grounds faults or other failures. I ended up replacing control board W11594224. I found amp drawn. Never exceeded fifteen amps to oven and unit compute 250 degrees as designed, call complete"

"Arrived on site for washer that had gotten stuck in the rinse and spin option. On arrival, customer stated, it happened one time after previous repair. On arrival I found no error codes and diagnostics. I then verified the polarity at the outlet and control board and also verified that the motor is at six point one ohms on both sides, actuator is at 2.4 k ohms, drain pump is at 21ohms qnd the lidlock is at 101 ohms. I spoke to whirlpool tech line Case#21702022. Double checked findings with techline and found unit is working as designed after running a normal wash cycle and being unable to replicate issue. Instructed customer to get as much documentation if issue returns as possible. But as of now found unit, working with no leaks or failures, call complete"

"Arrived on site for refrigerator frosting up around the freezer door on the inner right side of the freezer. On arrival, confirmed, failure and found the freezer.The gasket had been shoved and molded into the door too far, causing it to separate from the liner and not seal properly. I was able to adjust gasket and found it sealing as designed. No parts needed call complete."

Arrivec on site dropout washer needing rods w11400156. On reconfirmed failure and replaced rods. Found washer working as designed. Call complete

"Customers said that the dryer was being allowed by a braiding. Noise turned on. Dryer and could hear aloud vibration humming noise coming from the front of the dryer, lifted up lid sounds like the noise is coming from the front bulkhead, pressed on the bulkhead, and the noise went away, checked the drum and drum was okay. Check the front rollers. The rollers were fine. Noticed a crack on the bottom corner of the front panel is ordering the front bulkhead.And the front fascia panel; ordrng 1 W11162467 (Bulkhead) and 1 W11164011 (Facia)"

Arrivec on sitw fluff washerthat making a loud noise. On arrival confirmed issue arms found screw from cam shield had come loose and gotten lodged inbetween shield and cam. Repaired screw mount and made sure noise was no longer present call complete

"Arrived on site for an unknown washing machine model that is not advancing. Inspected unit and work area. I did confirm that the model and serial numbers are missing and had been rubbed off. I ran the unit through diagnostics and found an F7 E9 (locked rotor or motor communication fault), F8 E1 (long fill), F5 E4 (door not opened between cycles ), and F4 E0 (unknown) error codes. I ran the unit through a diagnostic cycle and found the unit making a squeaking sound but not actually spinning the basket. I spun the basket by hand and found it would spin but found evidence of damage done to the basket arms within the basket assembly. I checked the stator and found damage done to both the rotor and stator motor. The unit would need a full rebuild including rotor, stator, control, clutch, tub, and valve assemblies. Due to no model number available, the office will need to contact the extended warranty for alternate resolution due to the inability to order the exact parts needed. No parts were installed and no leaks were detected during service."

Arrived on site to install previously diagnosed part on a refrigerator model ASI2575GRS11. Inspected unit and work area. Replaced the freezer door LW10898312 and tested the unit. It functioned with ice and water dispensing as designed with no leaks present during service. Took a photo of the freezer door due to the door being in immaculate condition. Call complete.

Arrived on site for knobs coming off or not staying in place . Found the collar inserts were on valve stems and and doubled up on one stem . Removed colors and reinstalled them back into knobs . All knobs are functioning properly. Valves are normal. No gas leaks detected at time of service. Labor 269.99. Please charge 292.26 to CC on file . No one on site to sign ticket . Job complete

"Arrived onsite for F2E1 shorted key error. I arrived onsite for replacement console install. Quote was Parts 992.44 Labor 289.99 and total 1388.23 after tax. I replaced the console and unit is now operating as designed. Call complete. $1,388.23 CC Auth# 4P3PFK"

"WFES3030RS0. Customer stated the oven shut off and the display went blank, though she had not used it. Verified no power to the oven. Checked breaker and found it tripped. Reset the breaker, pulled the oven out, removed the ground wire, and tested broil up to 400?F. Turned on bake and ran it at 450?F with no breaker issues. Reinstalled ground wire and ran oven at 450?F with no issues. Set timer for one hour. Advised customer to let the oven burn off for 1 hour. Oven is working as intended."

"Arrived on site to diagnose electric dryer WED4850HW0 not heating at all. Tested unit and confirmed tumbling, but no heat. Verified good voltage at block. Found all safety devices good. Found 2 separate issues: timer only sending half voltage to thermal fuse, and centrifugal switch power wire loose on the motor connector. Tightened connection and replaced timer WPW10436303 with new. Tested unit and confirmed proper operation. Verified good venting as well."

"Arrived on site to diagnose refrigerator WRS315SDHM13 with loud buzzing noise present. Customer said they adjusted a leveling foot and got the noise to stop. Checked the freezer and found ice trails coming from the ice maker fill chute, running down the back wall and building on the evap fan. Fill tube was not seated and pointed upwards. Adjusted the fill tube extension where it should be seated and added some silicone and zip ties to hold it in place. Unit now working as designed with no water leaks present."

"WOS51EC0HS20 Arrived on site for an oven powering off. On arrival, I verified the power failure. Further inspection I asked if the oven was connected to wifi cause it needed to be updated that's what the screen said. The client said they tried to connect the wifi but couldn't. I tried, but it didn't connect. Spoke to my manager, and he recommended the client to contact the wifi team . I provided the number. I let the client know if that didn't fix the issue that it was going to be the ui control. Quoted client for service fee only of $149.99 plus tax."

"WFW4720RW0 Arrived on site for a washer with lights on display. On arrival , the client stated light was loomateing through the display. I verified the issue I wasn't sent the control. I'm ordering ui console and office will be rescheduling the client. No water leaks visible from main water supply. ; ordrng 1 W11752161 (Ui console)"

"WFG510S0AS Arrived on site for a oven having door issues. On arrival, I verified the handle has failed, and the door hinges have failed, but no hinges were sent. I repaired the door handle and vent. I installed the vent,handle, and screws.I ordered two hinges and rescheduled the client for 12/1/25. No gas leaks detected. ; ordrng 1 WPW10299227 (Hinge) and 1 WPW10299224 (Hinge)"

"WFW5720RR0 Arrived on site for a washer that stops after 15 minutes. On arrival, the client stated different cycles, and it stops at 15 minutes. I ran diagnostic to see any error codes none showed up. I calibrated and then tested .product is working as its designed. I didn't find any issues. I'm calling Whirlpool tech support case# 21681455. to notify my findings. Techline recommended downloading the app and connecting the wifi, but the client refused to do so. Techline said if the issues continue to order the ui console. Only if after calibrating doesn't fix the issue. No parts used no water leaks visible from the main water supply."

"WTW4816FW3 Arrived on site for a washer drian pump running. On arrival, I verified the issue of a failed control board. Under the service pointer, it's recommended to replace the control board. I replaced the control board, calibrated, and then tested the product, is working as it is designed with no water leaks visible from the main water supply."

WMH31017HS6 Arrived on site from previous tech to install parts. I installed the control board then tested product is working as its designed.

"Arrived on site for wall oven that was changing time on its own. On arrival, confirmed, issue and found console failing due to software issue. Replaced W11670539 console And reassembled and found console, working as designed call, complete."