Local Reviews

Appliance Express Rated 4.8 out of 5 stars based on 8226 customer reviews

Map of New Braunfels, TX

Keith




Review of Appliance Express


Map of Wimberley, TX




Review of Appliance Express

Pleasant Person


Map of Wimberley, TX




Review of Appliance Express

Good. Work done


Map of Manor, TX

Unacceptable time for repair




Review of Appliance Express

I had to wait over : weeks for a part, and then wait for installation. It took so long they were going to get me a new range but miraculously the part came in ( not to mention I had to call them because it was taking so long). It was very costly having to eat out for a month while your husband is out of work. Unacceptable


Map of Buda, TX

So far not very good.




Review of Appliance Express

We have been without our new refrigerator for four weeks. Two service calls and another scheduled. Not sure why our refrigerator is still not fixed or replaced. Still under warranty. Refrigerator problem started by main Refrig. freezing items then went to 62 degrees for 4 weeks and the freezer at -10 degrees for 4 weeks. Extreme frustration- 4 weeks without a refrigerator.


Map of Cedar Creek, TX

Thank you!




Review of Appliance Express


Map of Hutto, TX

Friendly service, a pleasure to deal with




Review of Appliance Express


Map of Georgetown, TX

Recent visit




Review of Appliance Express

Finally our wall unit is functioning A new module unit Was installed


Map of Bertram, TX

Great and reliable service




Review of Appliance Express


Map of Austin, TX

Big help




Review of Appliance Express


Very personable, informative serviceman.




Review of Appliance Express

I feel very fortunate to have had Jonathan assigned to my service call. He is extremely personable and informative as the service progressed. I will definitely ask for him the ext time that I require service on my ice make.


Fantastic help!




Review of Appliance Express


Refrigerator visit




Review of Appliance Express

Promised warning phone call day before visit. Did not receive.


3rd Time's the charm




Review of Appliance Express

Out of the three technicians this one seemed to be the most knowledgeable. He was aware of the issues that my model was known for. Just wish he had come out first.


Great explanation of how start button works & what I was doing wrong.




Review of Appliance Express

Was easy to get the service person here, he was prompt, knowledgeable, and efficient. Have better understanding of how these new dryers work.


Good service




Review of Appliance Express

Service person was knowledgeable and helpful


Fixed it fast!




Review of Appliance Express

Very pleased. Nice guy. Fixed it very quickly.


Great service




Review of Appliance Express


Great service and very nice repair men




Review of Appliance Express


Great service and very quick response




Review of Appliance Express


refrigerator repair




Review of Appliance Express

Al was very polite, wore a mask and shoe covering, very professional, and as he looked in the freezer compartment he knew exactly what the problem was. He fixed it in a good time period.


Great setvice




Review of Appliance Express

Great service!


Fast service and fast repairs




Review of Appliance Express


Great, rapid service




Review of Appliance Express


best we ever had!!!!!!!!!1




Review of Appliance Express

The man you hired for this man should be made supervisor..... the 8 or 10 of the people were awful to deal with


problem solved




Review of Appliance Express

We had a warranty issue which was quickly resolved. Friendly courteous and knowledgeable.


Great communication and great service




Review of Appliance Express


Becky




Review of Appliance Express

Very pleased with service and professionalism.


Trustworthy service!




Review of Appliance Express

Very satisfied with the Appliance Express’s service in every way - communications, attitude, cleanliness & positive resolution!


Great Service




Review of Appliance Express

Tyler worked very hard to try to resolve the issues we are having with our washer. Very professional and courteous.


Great service




Review of Appliance Express


very good service




Review of Appliance Express

called warranty service through home depot on a maytag washing machine. once the appointment process started, Appliance Express was incredibly prompt in confirming and detailing specifics related to my appointment - date, time window, how they would confirm a smaller time window the day before their visit. which they followed through on with text and email. both guys that came out were great - worked to access the issue. would certainly call the company again.


service very good




Review of Appliance Express


Great service




Review of Appliance Express

Lou was quick, efficient and courteous. Had an unclear problem with the refrigerator that he was able to troubleshoot


Fixmydryer




Review of Appliance Express

Perfect in every way!


Great service




Review of Appliance Express

He is very knowledgeable about the appliances and efficient.


Great service




Review of Appliance Express

I was very happy with David. He was on time, came in with a mask and feet covers, and was very polite. He fixed the problem and explained everything to me that he did. I have had a lot of issues with LG customer service. Having someone come out was super easy (although I was on hold for an hour). BUT...after finally connecting with a super awesome customer service lady an appointment was set up. It was wonderful! Thank you David for your professional service! 😊


Courteous. Friendly and Honest




Review of Appliance Express

Showed like they promised. Diagnosed, fixed and awesome job.


Great service




Review of Appliance Express

Jacob was very courteous and professional.


Great Service, answered all of my concerns.




Review of Appliance Express


Great service




Review of Appliance Express


Refrigerator service excellent




Review of Appliance Express

I appreciated the friendliness, care, understanding of the problem. Used various ways to approach the concern.


great service




Review of Appliance Express


Bert




Review of Appliance Express

He was great and I was very impressed with his professional service. I was also impressed with your office personnel setting up the appointment. Thank you


Great service




Review of Appliance Express

Glad you fit me in before holiday Appreciate that


Great service!




Review of Appliance Express


Great Service




Review of Appliance Express

Everything went well.


Great service




Review of Appliance Express


Great Service!




Review of Appliance Express

Our Tech was on time and super nice! He explained to us what was going on and fixed us right up!


Great service




Review of Appliance Express


Good service but I thought the service fee was supposed to be waived if y’all did the work




Review of Appliance Express


Great and Fast service




Review of Appliance Express

I will use Appliance Express again


Gas oven repair




Review of Appliance Express


Broken Refrigerator




Review of Appliance Express

Alvin R was great. Skilled, courteous and professional.


Always great service




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Excellent service




Review of Appliance Express


Excellent Service




Review of Appliance Express

WOW I think our Service Person was Andy, if my memory is correct, either way, from the first moment I made contact with Appliance Express, I was taken care of professionally and the entire experience was far above my expectations. They kept me informed throughout the time before, during and after the service call. I usually don't give recommendations, but Andy and Appliance Express have earned it and I give them my full recommendation. Excellent, excellent, excellent.


i will never use again




Review of Appliance Express

sorry service and broke my glass top stove


Efficient Service, Great Technician




Review of Appliance Express

Jacob was efficient, polite, and knowledgeable. He showed me the defective/damaged part and explained what the repair would entail.


Lauren




Review of Appliance Express

Luis was fantastic. Professional and knowledgeable!


Eman is great!




Review of Appliance Express

Honestly a great employee and thorough in what he does - although my fridge could still use some help, no fault of the tech’s whatsoever.


Thank you!




Review of Appliance Express


Great service. Very clean. Warranty Covered everything




Review of Appliance Express


Shirley




Review of Appliance Express

Scott was a professional. He checked out my dishwasher and found no mechanical defect. He said if we have any problems within 90 days to give him a call.


Great experience during COVID times.




Review of Appliance Express

Professional, quick service and follow through.


Great Service




Review of Appliance Express

Our technician arrived on time, was very courteous and informative, and detected and repaired the problem quickly.


Kathy




Review of Appliance Express

Great service


Great Service




Review of Appliance Express

Rep arrived within scheduled time frame. Rep was efficient and quick. Very pleased with his attention to detail and customer service.


maintenance suoervisor




Review of Appliance Express

Always on time,professional and courteous techs with profound knowledge. Thank You Guys!


Like that they actually communicate!




Review of Appliance Express

Easy to get in touch with, prompt and kept me informed


Technicians were very good and efficient.




Review of Appliance Express

The "starting unit" was the problem. That is a very common item that fails often. I would think that the truck or the local office/warehouse would stock. Instead it took a week to get the part and less than 10 minutes to put it on and solve the problem.


Professional and efficient




Review of Appliance Express

Appliance Express is professional and efficient. Always do an excellent job on my repairs.


superior




Review of Appliance Express


Great service




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Excellent




Review of Appliance Express


Stove door




Review of Appliance Express

Our technician was great knew what was wrong with our stove door ordered parts and came the next week and installed parts very happy with our technician had it done in no time at all. Thank you For your help


Best appliance service




Review of Appliance Express

The technician was very knowledgeable and pleasant and repaired my refrigerator very quickly. I highly recommend Appliance Express. The refrigerator was under warranty so there was no cost involved. Best repair experience I have had with any company.


Kathy




Review of Appliance Express

Fast, professional and friendly. Under warranty, no charge. (But you should always tip for a job well done, charges or not.) Highly recommend!


Outstanding Service Tech




Review of Appliance Express

I was impressed with Robert's knowledge base regarding my stove. He took one look at the problem, diagnosed it, and with a simple screw driver fixed the issue. Not to take anything away from the other two techs who previously looked at the stove, but it was obvious that Robert's knowledge base was vast and deep allowing him to quickly diagnose the problem and repair it. I certainly learned something about my stove from Robert. I'm glad that the company sent him out to my house.


Fast, friendly service




Review of Appliance Express


Great service




Review of Appliance Express

Great service


Excellent Service




Review of Appliance Express


Great service




Review of Appliance Express

I got my jenn air microwave looked at by appliances express. They knew what they were doing and fixed the microwave right away and it was done correctly.


Great service




Review of Appliance Express

Jonathan was on time professional and polite.


Awesome service




Review of Appliance Express

Always great response.


Great Service




Review of Appliance Express

Appliance express provides timely, professional, and expert repair services.


Great service!




Review of Appliance Express


Great Service




Review of Appliance Express

Brandon did an excellent job trying to fix a poorly designed soap dispenser by putting apoxy on the open areas that leak water. He also called Whirlpool for info to learn if there was a fix for this design problem. They could offer no logical/permanent fix. This is the second new soap dispenser put in and it also leaks quite a bit of water after each wash load. Brandon is a very knowledgeable and competent repair technician.


Great service




Review of Appliance Express


Great Service!




Review of Appliance Express

David was quick and thorough


Excellent service




Review of Appliance Express

This is the fourth time the tech, Richard, has been to our house. Every time he has been very professional and informative and efficient. He doesn't waste time. He gets to his job and the problem right away. Appliance Express is very lucky to have Richard for an employee.


Fixed my problem




Review of Appliance Express

The tech was friendly and very competent. Got our refrigerator back to working


Great Service!




Review of Appliance Express

We had a great experience with Appliance Express. Lou was able to quickly find the problem with our ice machine and fix it without any issues and everything is back to running smoothly!


Refrigerator Service Call




Review of Appliance Express

Jacob came on time and was a very friendly, polite and personable young man. He seems to be fairly inexperienced and not knowledgeable about our refrigerator model and only had his tablet to give him direction on what to try to fix our ongoing, recurring problem. He is the third service person we have seen since April of this year for the same problem. He also would do well to pull his pants up and wear a belt so as not to present a poor appearance to the customer if you know what I mean.


Linda




Review of Appliance Express

Very pleasant technician and scheduler.......Lou explained the problem well and fixed us up! Left the area clean and undamaged......I did think it was a bit pricey overall.


Great Service




Review of Appliance Express

Brandon quickly diagnosed what was wrong with my washing machine and had it fixed in about 20 minutes.


Very Quick and thorough service.




Review of Appliance Express

Very helpful and timely service.


Great service




Review of Appliance Express

Professional assistance and fast service!


Polite, thorough, prompt




Review of Appliance Express


Very efficient technician




Review of Appliance Express

On time,pleasant, neat clothing,friendly,stayed focus in repairing unit.


Fast and good service




Review of Appliance Express

I would use again.


Amazing Service




Review of Appliance Express

Attentive and answered all my questions


Great service




Review of Appliance Express


Saturday service




Review of Appliance Express

David S did a great job repairing our washer, and on a Saturday! Thank you!





Review of Appliance Express


Quick Professional service




Review of Appliance Express

Appreciate the quick service with repairing my refrigerator. David was very professional as always and resolved the Condensation issue with fridge doors.


Jennine




Review of Appliance Express

Robert was very professional and knowledgeable. He really listened to my concerns and understood the problem I was having.


Superb service.




Review of Appliance Express

Our technician quickly replaced the part for my oven.


Ed




Review of Appliance Express

Andy was efficient, pleasant to deal with, diligent and most-importantly, on time


Great service!




Review of Appliance Express


Fast work and safety first




Review of Appliance Express

Didn’t take Lou five minutes to replace the diffuser and make my house MUCH quieter! Thank you so much!


Excellent Service




Review of Appliance Express

Noah was courteous and professional.


Excellent




Review of Appliance Express

My experience was 100% positive, from the ease of getting a timely appointment to the courtesy and professionalism of the technician that came to my home. I would definitely recommend this company to family and friends!


Great service




Review of Appliance Express


Great Service!




Review of Appliance Express

Will definitely use them again


Great service.




Review of Appliance Express

Jonathan was an extremely nice and professional individual. Wish everyone one was as pleasant as he and Alvin were to work with. Susan was also an extremely pleasant and polite individual to work with. She went out of her way to try and help with my situation.


Poor




Review of Appliance Express


Professional, courteous, and effective service




Review of Appliance Express

David immediately determined the problem my washing machine was having, replaced the affected part, and resolved the problem. I'm glad that I bought the service contract.


repaired ice machine of new appliance




Review of Appliance Express

David in replacing did a great job in explaining what he did .He also brought up an item that was blocking water flow.


great service




Review of Appliance Express

easy and professional


Good service




Review of Appliance Express

Did a good job figuring out the problem.


Great service




Review of Appliance Express

Brands on was able to repair my refrigerator to get it back to working in tip top shape. He was very professional and timely.


Very knowledgeable = quick fix




Review of Appliance Express

Courteous, knowledgeable, polite


Great service very polite




Review of Appliance Express

Great experience fast and efficient


Great service and provided great details




Review of Appliance Express

I am grateful for all the details provided, it was very informative.


great service




Review of Appliance Express


Rating




Review of Appliance Express

Kind


Mary Alice




Review of Appliance Express

Mr Cantu was very professional, knowledgeable and kind man. We so glad that you’ll sent him to help ud


Leo was superb




Review of Appliance Express

Leo was terrific


Great job




Review of Appliance Express

Quick service and reliable.


I am not Satisfied




Review of Appliance Express

I think your technicians even understood the problem.


Refrigerator Repair




Review of Appliance Express

Repairmen returned to fix freezer ice maker


Great service




Review of Appliance Express

Warranty service was done quickly. Tech wore a mask but not correctly and came 25 mins past time frame, But all in all great service


Great service!!




Review of Appliance Express


Very friendly, quick service!




Review of Appliance Express

Robert was great. He’s a friendly guy, and he was able to fix our oven’s issue in just a few minutes.


Brent




Review of Appliance Express


Great service!




Review of Appliance Express


Wesley was fantastic!




Review of Appliance Express


Fast service!




Review of Appliance Express

Came to office first as requested and finished the job quickly!


Edwina




Review of Appliance Express

Lou did a great job and he has an awesome personality!!


Great service




Review of Appliance Express

Richard came in, was thorough in checking out the problem, identified the problem and fixed it.


Good service




Review of Appliance Express

Thank your for the repair. You arrived ready to go to work and took good care of our washer.


Great service!




Review of Appliance Express

Great service. Pricing a little higher than expected for the work to be done. But overall would use this service again. Technicians were professional. respectful and helpful.


Great service




Review of Appliance Express

Competent and reliable service!


Great service




Review of Appliance Express


Great service. Our Technician was awesome




Review of Appliance Express


Mr.




Review of Appliance Express

Great service


210 Hannahs Way Burnet, Texas




Review of Appliance Express

Excellent Service Thank You


Great Customer Service




Review of Appliance Express

Great Customer Service. Explained everything in detail regarding my stove.


Refrigerator repair




Review of Appliance Express

Following repair, lower freezer ice maker not working, bin filling up with water and freezing. Ice maker was working prior to repair


Very Professional




Review of Appliance Express

On time and very competent.


Great service




Review of Appliance Express

I would ask him to help me ahaun


great technician!!!




Review of Appliance Express

Leo, our technician, was great!!!


Refrigerator noise!




Review of Appliance Express

Refrigerator still makes weird noise but it’s still running so I hope it’s OK.


Great Service, on time




Review of Appliance Express

On time, excellent knowledge of product, quick, thorough And accurate solution to the problem.


Ice Maker Fixed




Review of Appliance Express

Our technician did a very thorough diagnosis and was very informative about the refrigerator. He installed a new icemaker and it seems to be working just fine and we no longer have a problem.


Superb Service




Review of Appliance Express

Paul and Tyler did a fantastic job getting our troublesome fridge up and running again. Their expertise and tenacity really paid off, just in time for the wedding shower we are hosting.


Andy was great. Answered all my questions




Review of Appliance Express

With Covid ... he brought everything he needed and cleaned up after himself.


Sandra




Review of Appliance Express

Excellent


Donna




Review of Appliance Express

I had bought a brand new washer and dryer. The dryer would not get hot. The service man that came out worked on it for 2 hrs. and told me the gas connection was faulty. So I waited an additional week for the part to come in. The second gentleman that came to install said the only thing he could find wrong was the gas wasn’t turned on. It now works fine.


Great service with Richard




Review of Appliance Express

Diagnosed the problem with my oven , had the parts on hand and preformed professionally


Awesome




Review of Appliance Express

Service was great. Loved how our guy really took the time to explain every step he did and what the problem was.


Thorough service




Review of Appliance Express


Great repair service




Review of Appliance Express

We have had a few repairs done to our appliances and they have all been a very pleasant experience. I have to say Jonathan knows his stuff!!


great service




Review of Appliance Express

The repairman was on time, knew exactly what he was doing, fixed the problem very quickly. Very polite.


Great Service




Review of Appliance Express


Buie




Review of Appliance Express

Good service. Polite, wore protective clothing, will call them again.


Great service!




Review of Appliance Express

Couldn’t have been better!! Jon was great. Knew exactly what was wrong by listening for a few seconds.


So far, So good




Review of Appliance Express

Noah did a good job, was punctual, polite, timely in repairs. We will wait and see if the repairs solve the problems of this Maytag. We are very surprised at the Maytag Co. They have always had superior washers but this is the 3rd repair on this one.


Fridge is working again...




Review of Appliance Express

Prompt professional service. Repaired perfect.


G




Review of Appliance Express


Very good service, prompt, great at his job in every way.




Review of Appliance Express

Excellent top to bottom


Great, fast service. Friendly! And used all precautions during quarantine.




Review of Appliance Express


Great service




Review of Appliance Express

Warranty service..


Fast/efficient




Review of Appliance Express

Showed up on time and was done quickly with the correct parts


Great service




Review of Appliance Express

Always on time and repaired our fridge back to working order. Thank you!


Job Done Well




Review of Appliance Express


Nancy




Review of Appliance Express


Excellent work




Review of Appliance Express

Appliance Express fixed our ice maker after 8 weeks with another company. They are the best!


Knowledgeable service. Thank you!




Review of Appliance Express


Great service




Review of Appliance Express

Explained everything nicely. Well mannered.


Craig




Review of Appliance Express

Great job very nice and professional.


Very Professional




Review of Appliance Express

Overall great


Terry




Review of Appliance Express

Great Service, very friendly and knowledgeable.


Great Techs great service




Review of Appliance Express


Punctual, professional and thorough




Review of Appliance Express

Appliance Express worked on my GE refrigerator. The service man showed up on time, took care of our problem and was very nice to deal with. I will use them again for any of my appliance needs.


Excellent service




Review of Appliance Express


Good Service




Review of Appliance Express


Great service, very knowledgeable technician




Review of Appliance Express


Noise check




Review of Appliance Express

Washer was making a strange noise. Technician checked out machine and found nothing wrong. Noise has stopped.


Ice maker




Review of Appliance Express

Great work ethic


Roland




Review of Appliance Express

Repair tech arrived within the time frame provided and installed the new part. He was very Courteous. The work was done under the warranty.


Great fats work, but technician dented my freezer!




Review of Appliance Express

The tech was fast and got the work done without making too much mess. But totally dented my freezer in two places. I can’t believe it! So frustrating.


Perfect work




Review of Appliance Express

Tech was prompt polite knowledgeable and bent over backwards to ensure all problems solved


Professionlism




Review of Appliance Express

Both gentlemen were very professional, courteous, and observed appropriate rules for” Corona virus times“.While no one wants to need your services, we all do at some point in the life of our appliances. Glad you are there &or me.


Excellent work




Review of Appliance Express


Quality People




Review of Appliance Express

Clearly explained charges and options up front. Called 1 day ahead of scheduled service as promised. Leo called morning of visit to let us know he was on the way. He showed up early in the window of time promised. Wore a face mask, shoe covers, and gloves. Lou was personable and efficient. Listened to the symptoms exhibited by our dishwasher, traced down the problem, and fixed it. He also knew what was wrong when I described an annoying occasional door leak. He replaced an o-ring in the door vent which was pinched. Lou informed me of the repair costs prior to doing any work and didn't replace any unnecessary parts. Ask for Lou Soldan if you can.


Repair of Whirlpool refrigerator




Review of Appliance Express

Very professional and excellent customer service. Highly recommend. Confirmation was sent for time of appointment and Received calls to with me to let me know when tech would arrive.


Awesome service




Review of Appliance Express

Paul was great and very experienced in his craft. Very friendly and caring.


Great Service




Review of Appliance Express

Louis has done a great job explaining the problems we've had with our appliances. He is very courteous and knowledgeable.


Al R.

Al R.

DISHWASHER WHIRLPOOL WDTA50SAHZ0 Arrived on site and inspected dishwasher door damage on top left side of door.Also discovered the console was damaged in the same area of the panel damage.Removed and replaced the panel.Ordering console to complete the repair.Office to reschedule the appointment with the builder.W11157079- console (black) ordered.Needs more work ; ordrng 1 W11157079 (CONSOLE BLACK)

Near Walnut St, Georgetown, TX 78626
Andy  B.

Andy B.

FREEZER WHIRLPOOL WRS555SIHZ00 Arrived on site for refrigerator switch popped out. Tested and inspected unit and found failed switch. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.

Near Silverstream Ln, Manor, TX 78653
Jacob S.

Jacob S.

DRYER WHIRLPOOL WED9270XW Arrived onsite for unit not heating. Tested unit. Unit not heating. Found that element was bad. Replaced element. Tested unit. Unit test good. No issues at this time. Job complete.

Near W Overlook Mountain, Buda, TX 78610
Andy  B.

Andy B.

REFRIGERATOR WHIRLPOOL WRS325FDAM04 Arrived on site for refrigerator lights not working. Tested and inspected unit and found failed FC LED light. removed failed part and replaced with new. Tested unit and all operations are normal.No water leaks present at time of service.

Near James Buchanan St, Manor, TX 78653
David S.

David S.

REFRIGERATOR WHIRLPOOL WRS315SDHZ02 "Arrived on site for fridge leaking in the back, and intermittently not cooling. I inspected the unit and work area. The customer played a video of the noise coming from the unit, it is from ice hitting the evaporator heater. I explained how the unit operates and what that sound is. I found the UI control not preforming defrost as designed. I replaced the control to correct the issue. Unit is operating as designed. Job complete."

Near Lismore Ln, Pflugerville, TX 78660
Jimmy J.

Jimmy J.

DISHWASHER WHIRLPOOL WDF331PAHS0 Arrived on site for dishwasher having a broken clip. Plastic wheel on assembly broke off. Ordered correct wheel assembly for replacement.; ordrng 1 W10888592 (wheel)

Near Scofield Ridge Pkwy, Austin, TX 78727
Jonathan  S.

Jonathan S.

REFRIGERATOR WHIRLPOOL WRF990SLAM00 "Arrived on site to install previous diagnosed parts. Gained access to fresh food evaporator. Removed failed fan and thermistor harness, installed new. Performed diagnostics mode and switch defrost cycle to automatic. Ran test 4 and monitored operation. All tested good, no water leaks detected.

Near Marbella Way, Georgetown, TX 78633
Leonardo C.

Leonardo C.

OVEN JENN-AIR JMW2430IL02 "Arrived on site to test unit for damaged oven door, test unit found damage in lower left front door glass, replaced front door glass, test unit, unit working correctly, ordered J for front of oven, office to reschedule.; saved tckt"

Near Hillview Rd, Austin, TX 78703
Andy  B.

Andy B.

REFRIGERATOR WHIRLPOOL WRB322DMBB00 "Arrived on site for refrigerator bottom ice maker still not working. Tested and inspected unit and found ice maker shut off arm not properly installed, when installed found ice maker was in off position. Turned to on position. Tested unit and all operations are normal. No water leaks present at time of service."

Near Abraham Lincoln St, Manor, TX 78653
David  Z.

David Z.

MICROWAVE WHIRLPOOL WMH78019HZ2 "Arrived on site to install previously diagnosed parts. Found crispy and cracked coatings on transformer wiring. Repalced cap map and diode, as well as transformer. Retested unit and all is working as designed. Checked thermostats and all are working as designed. Unit is properly working at this time. If issue repeats there has to be an unseeable scorch mark or damage to wave guide as high voltage system has fully been replaced. Call complete."

Near Valley Dale Dr, Austin, TX 78731
Kevin B.

Kevin B.

REFRIGERATOR KITCHENAID KBFN502ESS "Arrived on site for air filter falling out of receptacle, used heat gun to widen side clips of air filter so it stays in place. Sent pictures of adjustment to CS. Job complete"

Near Aspen Highlands Dr, Austin, TX 78746
Clif L.

Clif L.

REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on site to diagnose a refrigerator that is over cooling. Tested unit and found control boards are not maintaining temperature properly. Replaced main control and user interface and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.

Near State Hwy 95, Taylor, TX 76574
Robert J.

Robert J.

REFRIGERATOR KITCHENAID KBFN502ESS01 Arrived on job for complaints of no light. Checked voltage at inverter board no power. Checked voltage at main control p2-1 why and p3-1 0 voltage. No power supply from main control to inverter. . ; ordrng 1 WPW10739408 (cntrl-elec)

Near Ranchers Club Ln, Driftwood, TX 78619
Andy  B.

Andy B.

DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to install previously diagnosed pump motor assembly. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service

Near Amber Stream Ln, Manor, TX 78653
Scott  M.

Scott M.

RANGE WHIRLPOOL WFE505W0JZ0 Arrived on site for not heating on cook top and oven . Found wire harness and terminal block burned up . Ordering harness . Call to set return .; ordrng 1 W11416047 (MAIN HARNESS )

Near Daffan Ln, Austin, TX 78724
Robert J.

Robert J.

WASHER WHIRLPOOL WFW92HEFW0 Arrived on job for complaints of noise. Removed back to check shocks found broken bolt head from shipping bolts stuck in between frame and back causing noise.

Near Pink Granite Blvd, Dripping Springs, TX 78620
Tommy O.

Tommy O.

WASHER WHIRLPOOL WTW4816FW2 Arrived on site to install previously diagnosed parts. Call tech line to register repair SR 7728815626 Bruce. Replaced spin basket. Tested unit all tested good. Job Completed.

Near Birkshire Dr, Georgetown, TX 78626
David  Z.

David Z.

DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site to diagnose dishwasher not drying dishes fully. Customer informed me it gets warm, but moisture still sticks on the sides of the unit. Ran through diagnostic cycle and found no errors, and verified heater function. Found rinse aid was not being used. Advised customer to use rinse aid, run hot water first, and to utilize the high temp options for cycles. All is working as designed at this time, instruct only. Call complete."

Near Echoridge Dr, Austin, TX 78750
Jonathan  S.

Jonathan S.

OVEN WHIRLPOOL WOS51EC0AS02 Arrived on site to install previous diagnosed part. Powered unit off and on. Performed diagnostics mode and ran factory reset. Cleared error code. Put in bake mode and monitored unit to preheat temperature of 350°. Tested all other operation and found all operation working.

Near Bluehaw Dr, Georgetown, TX 78628
Lou S.

Lou S.

REFRIGERATOR WHIRLPOOL WRF560SEYM05 "Arrived on site to install previously diagnosed and ordered parts. Due to the ice maker and fill tube failures and the unit no cooling and the drain tube not draining per service pointer W11397260A. I removed and replaced the ice maker/fill tube kit, hv control, drain tube and placed permagum around the fill tube at the back of the unit. Also used silicone to seal gaps around the drain tube. Tested the unit and it is operating as designed. No water leaks observed during service, job completed."

Near Co Rd 270, Leander, TX 78641
Clif L.

Clif L.

WASHER WHIRLPOOL WTW6120HC0 Arrived on site to diagnose a washer that is not producing tones. Found control panel not operating properly and producing no sound. Replaced control panel and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.

Near Samson Dr, Hutto, TX 78634
Leonardo C.

Leonardo C.

MICROWAVE WHIRLPOOL WMH31017HS2 "Arrived on site to test unit for unit sparking from top, test unit, found broken capacitor and diode, replaced parts, tested unit, unit working correctly, water heats correctly after 1min, no sparks at this time, advised customer to use vent when cooking, job complete."

Near Bracco Dr., Austin, TX 78748
David S.

David S.

RANGE WHIRLPOOL WFC310S0ES3 "Arrived on site for oven not working. I inspected th unit and work area. I found the active hinge broken on the oven door. I found the infinite switch shorted out, and the control damaged. I am ordering all 3 components. The office will reschedule. The control is an expart.; ordrng 1 W11122536 (cntrl-elec) and 1 WP3149400 (switch-inf) and 1 WPW10299224 (hinge-door)"

Near Pfluger Farm Ln, Pflugerville, TX 78660
Andy  B.

Andy B.

RANGE WHIRLPOOL W5CE3024XS00 Arrived on site for cooktop cracked and burner staying on high found cooktop has crack from heat of burner and found failed switch for burner. Ordering needed parts as well as burner in case needed. Authorization needed. Office to schedule return trip. ; ordrng 1 SEENOTE (AUTHORIZATION NEEDED ) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10365154 (cooktop) and 1 WP8273992 (elmnt-surf) and 1 WPW10244639 (switch-inf)

Near Gilbert Rd, Manor, TX 78653
David  Z.

David Z.

COOKTOP WHIRLPOOL GLT3014GQ3 "Arrived on site to diagnose cooktop with stuck valve. On arrival was not able to dislodge valve. Recommend replacement of valve.

Near Summer Canyon Dr, Austin, TX 78732
Lou S.

Lou S.

REFRIGERATOR WHIRLPOOL WRF992FIFM00 "Arrived on site to inspect refrigerator not making ice and slow water dispensing. Upon further inspection, I tested the water dispenser and water dispensed as designed. I placed the unit in diagnostics and tested the ice maker in test 120. The ice maker failed. I tested the fill tube in test 97 and the valve was humming but no water was coming out. I disconnected the fill tube at the top hinge and tested again and water dispensed. I am ordering the fill tube assembly, CNOTE-LSO FOR TRAINING and will return with all screened parts. No water leaks observed during service.; ordrng 1 W11223012 (tube-water)"

Near Chicoma Cove, Liberty Hill, TX 78642
Andy  B.

Andy B.

DRYER ROPER RED4516FW0 Arrived on site for dryer no operations. Tested and inspected unit and found failed fuse. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.

Near Woodrow Wilson St, Manor, TX 78653
Paul R.

Paul R.

REFRIGERATOR WHIRLPOOL WRX735SDBM04 Arrived onsite for a refrigerator to replace previous diagnosed parts. I replaced the ice maker harness and tested the unit. All is working as designed. Call complete.

Near Samoa Ct, Pflugerville, TX 78660
Jonathan  S.

Jonathan S.

REFRIGERATOR KITCHENAID KRFC604FSS00 "Arrived on site for refrigerator leaking water. Inspected unit and work area. Inspected for water buildup on bottom of FC and RC, none found. Found water leaking underneath on left side of unit. Pulled unit out and found water traces from underneath unit. Found defrost drain pan dry. Poured water in drain pan and monitored for leak in pan. Removed drain line and found not in proper position. Corrected drain line and tested unit. All tested good, no water leaks detected.

Near Royal Oak Dr, Georgetown, TX 78628
James C.

James C.

REFRIGERATOR WHIRLPOOL WRT519SZDG03 Arrived on site and tested operation. Found evaporator frozen again. Tested defrost circuit and found to be good. Tested evaporator thermistor and found to be reading out of range. Installed new thermistor and defrosted evaporator with steamer. Unit tests good. Job complete

Near E League St, Burnet, TX 78611
Tommy O.

Tommy O.

WASHER MAYTAG MHW5630HC1 Arrived onsite for washer making clicking noise while spinning. Upon arrival put unit in diagnostics found no error codes. Tested unit with diagnostics tested spring by hand found some change in unit. Ran multiple test found unit not making clicking sound. Leveled unit and tested again. All tested good. Job Completed.

Near Hill St, Round Rock, TX 78664
Jonathan  S.

Jonathan S.

VENTHOOD UNKNOWN UXT5530AAS3 Arrived on site for vent hood not working on speed 3. Inspected unit and work area. Removed control and found when pushing button on control its not making contact. Builder had another vent hood on site and requested to remove control from other and install. Removed control from unit and installed. Tested operation. All tested good. ; ordrng 1 WPW10648474 (CONTROL)

Near Bridges Ranch Rd, Georgetown, TX 78628
Kevin B.

Kevin B.

DRYER WHIRLPOOL WED4815EW1 "Arrived on site and inspected dryer and found apartment maintenance has corrected voltage and cleared vents. Took one picture showing airflow meter and temperature showing on multimeter, dryer is operating properly.

Near E William Cannon Dr, Austin, TX 78745
Kayman B.

Kayman B.

DISHWASHER WHIRLPOOL WDT730PAHV0 Arrived onsite for dishwasher not drying dishes. I called techline and butch walked me through the diagnostics process. We determined that the water temperature coming into the unit is not hot enough for optimal performance on the unit and advised customer to let cold water purge from the lines before starting dishwasher. Also advised that rinse aid is important for drying as well Butch gave me SR#7728810527.

Near Campino Dr, Cedar Park, TX 78613
Scott  M.

Scott M.

DISHWASHER WHIRLPOOL WDT720PADM2 "Arrived on site ,replaced sump and motor . Ran diagnostics,all checked normal . No water leaks detected at time of service. Job complete ."

Near Berkman Dr, Austin, TX 78723
David S.

David S.

REFRIGERATOR WHIRLPOOL WRX986SIHZ Arrived in site for freezer not cooling. When I arrived the customer stated the freezer is cooling again. I inspected the unit and found frost build up on the evaporator cover. I checked diagnostics and found the unit in adaptive defrost instead of basic defrost. I explained the difference in the two defrost modes to the customer. I replaced the UI and set the unit to basic defrost. I spoke to the customer about possible water pooling due to the evaporator defrosting over the next couple of days. Job complete. No water leaks detected.

Near Vasquez Pl, Round Rock, TX 78665
Noah D.

Noah D.

REFRIGERATOR WHIRLPOOL ED2CHQXKB05 "Arrived on site to inspect fridge for poping breaker, upon inspection found the compressor not running, windings for compressor are reading very out of range. Will need to authorize job with American home shield. Office to reschedule ; ordrng 1 2164518 (EVAP) and 1 22550110 (COMPRESOR) and 1 W10913906 (ACCESS) and 1 WPW10143759 (UV DRIER)"

Near Timber Elm, Seguin, TX 78155
Tommy O.

Tommy O.

REFRIGERATOR WHIRLPOOL WRF757SDEM01 Arrived onsite to install previously diagnosed parts. Upon arrival installed parts and was able to get cover evap off and on with no damage. Tested unit all tested good informed customer to give it 48 hours to get back to temp. Job Completed.

Near Centennial Loop, Round Rock, TX 78665
David S.

David S.

REFRIGERATOR KITCHENAID KFIV29PCMS03 "Arrived on site for water pooling under the fridge. I inspected the unit and work area. I found ice build up on the bottom of the fresh food section. I removed the ice, and found the evap tray warped in the middle. The evap tray is not available so I used some permagum to raise the left side the tray will drain properly. I gained access to the drain tube and cleared out debris that was in there. I used my steamer to verify that the drain tube is flow clear with no restriction. Job complete. No water leaks detected."

Near Long Cove, Round Rock, TX 78664
Tommy O.

Tommy O.

REFRIGERATOR KITCHENAID KRSC503ESS01 Arrived onsite for previously diagnosed parts. Upon arrival used repair kit on bottom which was chipped. Used proxy and tap and let customer know to allow it to sit for the next 4 hours. Job Completed.

Near Backcountry Dr, Leander, TX 78641
Kayman B.

Kayman B.

DISHWASHER GE PDW7880J01SS Arrived onsite for dishwasher with poor washing performance. Upon inspection I found a powder detergent that had gotten wet but the dispenser door was closed. I ran a diagnostics cycle and found the dispenser opening after 8 secs when the chart called for 75 secs indicating an intermittent failure of the soap dispenser. I found the bottom right side wheels on the lower rack were missing as well. I am ordering Lower rack kit (WD35X21038) dispenser (WD12X10163) upper spray arm (WD35X10054) ; ordrng 1 WD12X10163 (rinse module) and 1 WD35X10054 (kit-mid spray arm hu) and 1 WD35X21038 (dishwasher lower rac)

Near Dove Haven Loop, Cedar Park, TX 78613
Matthew  Z.

Matthew Z.

WASHER MAYTAG MVWB765FW4 "Arrived onsite for garment stuck in agitator. Removed dispenser cap and agitator and found that garment was wrapped around drive shaft. Removed garment, replaced agitator and tested unit. Recalibrated and auto cycled unit to insure functionality. Instructed customer on use and cycle selection. No leaks present at this time. Job complete."

Near Monterrey Hills Dr, Del Valle, TX 78617
Lou S.

Lou S.

REFRIGERATOR WHIRLPOOL WRS315SDHM05 "Arrived on site to inspect refrigerator not level. Upon further inspection, I found the unit not leveled and the doors offset. I attempted to level the unit and found the floor not level. Using a whim, I placed it at the back right wheel and leveled the unit. Removed the remaining protective wrap around the doors and UI. Found blue tape with message, “unit moves”. The unit does not have any leveling feet to keep it from rolling forward. Left brochure for builder/future customer recommending that they not pull it out from its space due to the shim. No water leaks observed during service, job completed."

Near Tequilana Pass, Leander, TX 78641
Al R.

Al R.

COOKTOP WHIRLPOOL WFE515S0JS0 "Arrived on site and inspected range not heating on front right burner.Found the control, infinite switch and element to all be defective.Called Whirlpool Techline and spoke with DAVE SR# 7728816474Removed and replaced above parts.Reassembled and unit tested as designed.Job complete"

Near Uncle Billy Way, Jarrell, TX 76537
Andy  B.

Andy B.

RANGE WHIRLPOOL WFG320M0BB2 Arrived on site for LR not working properly. On arrival customer informed me issue is RR burner igniting issues. Tested and inspected unit and found failed burner head and cap. Ordering needed parts. Office to schedule return trip. No gas leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 WPW10183370 (cap-burner) and 1 WPW10515453 (burnr-head)

Near Amber Stream Ln, Manor, TX 78653
Jacob S.

Jacob S.

DRYER WHIRLPOOL WED5620HW0 Arrived onsite to replace parts to unit. Customer said unit is working. Tested unit 2 times in quick wash mode. Unit test good. No leaks at this time. Job complete

Near W 5th St, Austin, TX 78703
David  Z.

David Z.

RANGE WHIRLPOOL WFE320M0ES2 "Arrived on site to diagnose range that was not getting hot on top burners. Found loose connection in terminal block, and also L2 and neutral we’re switched. Corrected wiring and replaced terminal block. All is working as designed. Call complete."

Near Burnet Rd, Austin, TX 78756
Kayman B.

Kayman B.

REFRIGERATOR KITCHENAID WRV986FDEM01 Arrived onsite to install previously diagnosed parts. I replaced the filter head housing and the dispenser pad and spring. I tested the dispenser about 10 times and could not get it to stick on dispense I also found the filter housing was no longer leaking. No leaks detected at time of service and unit is working as designed at this time. Job complete

Near Ruthie Run, Cedar Park, TX 78613
David  Z.

David Z.

REFRIGERATOR WHIRLPOOL KBFS25ETSS00 "Arrived on site to diagnose refrigerator making no ice. Performed diagnostic and cycle check. Found motor is not turning at all. Jumped inlet valve and verified proper fill. Unit needs new icemaker.

Near Greystone Dr, Austin, TX 78731
Luis M.

Luis M.

REFRIGERATOR JENN-AIR JFX2897DRP02 Installed refrigerator correctly into enclosure

Near Mohle Dr, Austin, TX 78703
Clif L.

Clif L.

FREEZER WHIRLPOOL WRS555SIHZ00 Arrived on site to diagnose a refrigerator is not cooling properly. Tested unit and found metal clip had fallen into fan assembly preventing evaporator fan from running. Removed clip and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.

Near Windy Reed Rd, Hutto, TX 78634
Luis M.

Luis M.

REFRIGERATOR KENMORE 106.5113221

Near Caravan Cir, West Lake Hills, TX 78746
Richard P.

Richard P.

REFRIGERATOR WHIRLPOOL IX5BBEXDS01 Arrived onsite for the refrigerator leaking water out of the freezer section. During testing found that the leak is caused by a clog drain tube. There was water damaged on the floor which the customer is aware of took pictures. De thawed ice in the freezer and removed clog from drain line and all functions tested good. Complete

Near Lavaca St, Austin, TX 78701
Luis M.

Luis M.

ICE MACHINE KITCHENAID KUIC15PRXS1 "Arrived on site for weak ice. Found unit making uneven slab of ice,cleaned evaporator plate,changed timed ice and thickness of ice in diagnostics."

Near Bettis Trophy Dr, Austin, TX 78739
Robert J.

Robert J.

REFRIGERATOR FRIGIDAIRE FGHS2631PF4A "Arrived on job for complaints of water taste. Customer said also issues with temperature and display. Confirmed display segments fade. Will need UI replace. Ordered sensor for temperature. Also found small dripping from filter housing will replace base on return. ; ordrng 1 240597203 (sensor)"

Near Sugar Creek, Buda, TX 78610
Leonardo C.

Leonardo C.

MICROWAVE WHIRLPOOL MMV4205DS1 "Arrived on site to replace switches, fuse and control board, replaced switches, fuse and control board, test unit, unit working correctly, unit heating correctly, water heated after 1 min test, job complete."

Near Speedway, Austin, TX 78751
Paul R.

Paul R.

MICROWAVE WHIRLPOOL WMH31017HS6 Arrived onsite for a microwave with the left mounting hole stripped out. I found the nut broken out of the wrapper. The prescreened nut W10596040 was different than the one in the unit. The one in the unit looks like W11122643 that’s on the 04 engineering digit but the plate is spot welded to the wrapper. I called techline and spoke with Steve SR# 7728816123. I explained my findings and he stated to order the wrapper on this one since they are spot welded. Ordering parts research for complete wrapper with the mounting nuts.; ordrng 1 PARTSRESEARCH (WRAPPER WITH MOUNTING NUTS)

Near S Heatherwilde Blvd, Pflugerville, TX 78660
Tommy O.

Tommy O.

DRYER WHIRLPOOL WED4850HW0 Arrived onsite for dryer not working. Upon arrival checked voltage found voltage was good. Tested pre-ID parts found both had to be replaced. Tested unit all tested good. Job Completed.

Near Great Oaks Dr, Round Rock, TX 78681
Tyler  G.

Tyler G.

REFRIGERATOR WHIRLPOOL ED5VHGXMQ10 On site for refrigerator not cooling. Upon arrival I found that the unit had another clogged drain line and I also found that the icemaker fill line had fallen out of place and was not filling up the icemaker problems causing water to drip down the coils of the back of the freezer and hit the fan. I ended up realigning the icemaker fill line and I installed a new defrost thermostat because the old one shorted out. I found it was now showing full continuity even though thermostat was warm and should have had an open circuit but didn’t. Unit is now functioning as designed after installing a new thermostat and repairing the icemaker feel

Near County Rd 3433, Lampasas, TX 76550
Jonathan M.

Jonathan M.

DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site for a dishwasher that would not heat. Inspected unit and work area. Please do not in service diagnostics and found an F7 E1 (no heat) error code. Placed unit in an auto testing cycle and found the heater not kicking on. Tested continuity through the heater and found it open. Replaced heater and tested unit. Unit is working as designed. Call complete.

Near Old Sawmill Rd, Axtell, TX 76624
Kevin B.

Kevin B.

WASHER MAYTAG MHWE201YW00

Near E Ben White Blvd, Austin, TX 78741
Paul R.

Paul R.

REFRIGERATOR GE GFE28GMKLES "Arrived onsite for a refrigerator that the water and ice stopped dispensing, the interior lights stopped working, and the door alarm constantly goes off. I found the left RC door switch failing causing the issue. I replaced the switch and all functions are working as designed. Call complete."

Near Calipatria Ln, Pflugerville, TX 78660
Al R.

Al R.

WASHER MAYTAG MVWC465HW2 Arrived on site and inspected washer not filling with hot water.Tested the unit and all water temperatures worked properly.Leveled the he unit.No leaks detected at time of service.Job complete

Near Knob Hill Rd, Rogers, TX 76569
Tyler  G.

Tyler G.

WASHER MAYTAG MVWX655DW1 Arrived on site for a washer needing a previously diagnosed gear case wash plate etc. After installing all necessary parts I was able to retest unit to ensure that it was no longer banging around leaking or having any other problems unit is now functioning as designed call complete

Near Perryman Creek Rd, Copperas Cove, TX 76522
Lou S.

Lou S.

REFRIGERATOR WHIRLPOOL WRX986SIHV00 "Arrived on site to inspect refrigerator no cool. Upon further inspection, I found the crisper drawer not closing completely. When I removed the pan, I found a large block of ice on the RC evaporator/cover. I pulled the unit out and found the drain tube at the back of the unit was gapped. Using manufacturer approved silicone, I sealed the gap. I had the customer sign the Waiver of damages from defrosting the refrigerator and recommended that they place towels around the unit to protect the baseboards and if they have a shop vac to keep it handy. I am ordering the RC evap motor harness and CNOTE-LSO FOR TRAINING PURPOSES and will return with the prescreened parts. No water leaks observed during service.; ordrng 1 CNOTE (LSO FOR TRAINING) and 1 W11087438 (motor-evap)"

Near Calera St, Liberty Hill, TX 78642
Luis M.

Luis M.

REFRIGERATOR KITCHENAID KBFN502EBS01 "Arrived on site for no cool. Removed evaporator cover,found corrosion on heat exchanger in liner,added soap to lines found bubbles forming,called tech support per tech support pierced low side pressure reading -20

Near Turnabout Ln, Austin, TX 78731
Tyler  G.

Tyler G.

DISHWASHER JENN-AIR JDTSS247HS0 Arrived on site for dishwasher needing previously diagnosed main control and lid lock. After installing parts I was able to retest and verify that unit is responding to touch input and activiting all cycles as needed. No leaks before during or after repair.

Near Alexander St, Killeen, TX 76541
Luis M.

Luis M.

REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Arrived on site for fresh food section not defrosting. Defrosted fresh food evaporator per service pointer secured evaporator to liner wall using clamps and zip ties,secured new thermistor to suction line using foil tape and a zip tie,secured back cover with 4 screws,changed defrost setting to basic. Checked air flow good.

Near Briones St, Austin, TX 78723
David S.

David S.

MICROWAVE WHIRLPOOL WOC54EC0HS01 "Arrived on site for microwave door not closing properly, and the touch screen being frozen. I inspected the unit and work area. I found the touch screen froze. I power cycled the breaker for the oven, and the touch screen starting working. I found the unit not connected to WiFi or a whirlpool app. I spoke to the customer about getting it connected to WiFi and a whirlpool app. I removed the microwave door, and attempted to reseat it. The door is still not engaging the switches properly. I am ordering the inner door assembly and returning with the outer door assembly. The office will reschedule. The inner door is an expart.; ordrng 1 W10687342 (door/mw)"

Near Ayinger Ln, Austin, TX 78728
Jonathan M.

Jonathan M.

DRYER MAYTAG MEDX655DW1 Arrived on site for a dryer that was making a rattling sound during operation. Inspected unit and work area. Tested unit in a time dry normal cycle and found cabinet rattling when in use. Customer advised that she wasn’t sure if it was really an issue but it just has seemingly gotten louder since they bought it. Advise customer of the issue and tighten screws all the way around the dryer. Added sound pads and tested unit. Unit became much quieter. I advise the customer that it is normal for dryers to become a little louder as they get older just due to moving parts. Went over user care guide and nit is working as designed. Call complete.

Near Co Rd 307, Oglesby, TX 76561
Tyler  G.

Tyler G.

MICROWAVE HOTPOINT RVM1535DM2WW "Arrived on site for microwave not heating. Upon arrival I tested the unit with a cup of water and confirmed the non heating issue. After disassembling the unit to access thermostats, micro door switch’s etc then tested to make sure the switch’s and thermostats passed both continuity and ohms test per each parts required test. I could not access or verify any sort of error codes. I found the magnetron diode and capacitor. Ahs needs to be informed that unit is 8 yrs old and has taken some natural where and tear of its time. There is a possibility that unit could break further when disassembled for repairs. Office to reschedule due to parts being out of stock; ordrng 1 WB27X10825 (c-oil) and 1 WB27X10827 (asm - mgt)"

Near Pixton Dr, Killeen, TX 76543
Noah D.

Noah D.

REFRIGERATOR WHIRLPOOL WRS321SDHZ05 "Arrived on site to inspect fridge for not cooling, upon inspection found the compressor short cycling, replaced start device and compressor started. Instructed customer to wait 24 hours to let it get down to temp. Complete"

Near Country Club Dr, Seguin, TX 78155
Brandon C.

Brandon C.

WINE COOLER KITCHENAID KUWS24RSBS14 "Arrived on site to replace defrost timer and bi metal, after replacing, unit tested good."

Near N Derrick Cove, Spicewood, TX 78669
James C.

James C.

REFRIGERATOR KITCHENAID KRFF507HPS01 Arrived on site and tested operation. Found both fresh food and freezer compartments at room temperature. All fans running but compressor is not. Found harness to compressor was not clipped into start device and had come loose. Seated connector properly and tested operation. Unit tests good. Job complete

Near Broken Arrow, Horseshoe Bay, TX 78657
Al R.

Al R.

REFRIGERATOR KITCHENAID KRSC703HPS00 Arrived on site and inspected refrigerator shelf issue.Found the liner on the left hand side of the cabinet is defective.Called Whirlpool Techline and spoke with DUSTIN SR# 7728810944Had a video chat with Dustin and unit was deemed non repairable.Whirlpool will contact the customer within 3-5 business days to arrange replacement appointment.Job complete

Near FM972, Georgetown, TX 78626
Tyler  G.

Tyler G.

DISHWASHER WHIRLPOOL WDF310PLAW1 Arrived on site for dishwasher that was not draining the water properly and heating element rusted. Upon further inspection of the unit I found that there was a lot of corrosion and rust around the heating element but it was receiving the full power from the main control I also found that the drain pump bearings are broken internally and Not allowing the drain pump issue the water out like it should. We will need to return with a new drain pump and heating element .Office to reschedule due to some parts being out of stock; ordrng 1 W10518394 (heater)

Near Timmons Dr, Copperas Cove, TX 76522
Noah D.

Noah D.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site to inspect fridge for water leaking, upon inspection found the freezer condensating at the top of gasket. Bent metal bracket back and fixed gasket gap. Complete"

Near Harvest Bend, Marion, TX 78124
Tyler  G.

Tyler G.

DISHWASHER MAYTAG MDB9959SKZ0 "Arrived on site for dishwasher that would not drain. After arriving I initially checked the garbage disposal to make sure the qurk was popped out and it was. I also cannot see any clogs within the drain line and I went ahead and tested the unit and found that although the pump assembly was getting power it has bad bearings that we’re stuck in the inside it would not allow it to drain properly; ordrng 1 W11416363 (MOTOR/PUMP)"

Near Cummings Ave, Copperas Cove, TX 76522
David  Z.

David Z.

REFRIGERATOR MAYTAG MFT2574DEM01 Arrived on site to follow up on icemaker not producing ice. Cycled unit and found icemaker working as designed. Found the fill tube was frozen again. Melted down ice and verified fill tube was empty. Raised temps to tech line suggested 3 in FC and 40. Called tech line and followed up with Butch SR7728813022. If temps don’t resolve the issue they recommend we cut off the excess length of the fill tube and seal the ice box with silicon / permagum / weather stripping in the indent on the ceiling of the RC where the line comes through and all the way down the seam to the back. Call complete at this time as unit is functioning again.

Near S Path, Austin, TX 78759
Richard P.

Richard P.

DISHWASHER WHIRLPOOL WDT710PAYB5 "Arrived onsite for the dishwasher not cleaning properly. During testing found that there is calcium build up inside the sump and pump and on the sensor and filter. There is not enough water going into dishwasher. Will need to replace sump and pump , valve , sensor , filter. Because of the calcium build up. Ordering parts and office to schedule ; ordrng 1 AUTHORIZATION (AUTHORIZATION NEEDED FOR REPAIR ) and 1 W10872845 (filter) and 1 WPW10463906 (filter)"

Near Black Mountain Dr, Austin, TX 78736
Leonardo C.

Leonardo C.

DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to test unit for no power test unit and found outlet giving 120v. Removed front panel from dishwasher to test the board and found connectors to control where disconnected. Secured connection test unit and unit test good job complete

Near Clawson Rd, Austin, TX 78704
James C.

James C.

RANGE JENN-AIR JDRP436HM00 Arrived on site to install previously diagnosed parts. Found control incorrect. Will need to reorder and return to repair. ; ordrng 1 W11334164 (CONTROL )

Near Williams Lakeshore, Kingsland, TX 78639
Noah D.

Noah D.

RANGE WHIRLPOOL WFE505W0HS1 "Arrived on site to inspect cooktop for broken glass, upon inspection found the cooktop broken. Will need to order, cooktop is a ex-part, explained to customer what that entails. Office to reschedule ; ordrng 1 W11034825 (COOKTOP)"

Near Clingingsmith Ln, Seguin, TX 78155
Andy  B.

Andy B.

UNKNOWN UNKNOWN 0

Near W Austin Ave, Round Rock, TX 78664
Tommy O.

Tommy O.

REFRIGERATOR WHIRLPOOL WRS331SDHM02 Arrived onsite for previously diagnosed parts.installed new dispenser all tested good no signs of leaks during service Job completed.

Near N Mays St, Georgetown, TX 78626
David S.

David S.

DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site for dishwasher not having water. I inspected the unit and work area. I found fault code F6E2, fill value electrical fault. I inspected the water valve and found the connection not seated properly. I reseated the connection and tested the unit. It is working as designed. Job complete. No water leaks detected."

Near S Heatherwilde Blvd, Pflugerville, TX 78660
Noah D.

Noah D.

REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Arrived on site to inspect fridge for low temps in fridge, upon inspection found the cover frosted over in fridge, per service pointer will need to replaced main board and cover assembly.Instructed customer to defrost fridge section."

Near Thousand Oaks Loop, San Marcos, TX 78666
Clif L.

Clif L.

REFRIGERATOR WHIRLPOOL WRS588FIHV00 "Arrived on site to diagnose a refrigerator that is not producing ice. Found filter clogged preventing water from getting to icemaker. Customer provided replacement filter. Installed new filter and tested unit. Found all is working properly at this time, and no leaks were found at time of service."

Near Liberty Hill, TX 78642
Tyler  G.

Tyler G.

DISHWASHER WHIRLPOOL WDF520PADM7 (TG) Arrived on site for dishwasher needing new insulation. After installing new padding insulation I retested unit functionality and everything is working as designed. Call complete

Near Bainbridge Rd, Temple, TX 76502
Tommy O.

Tommy O.

RANGE WHIRLPOOL WFE525S0HS1 Arrived onsite for range. Upon arrival customer was using the range and choose to reschedule. Office to reschedule.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE )

Near N Mays St, Georgetown, TX 78626
Leonardo C.

Leonardo C.

OVEN WHIRLPOOL WEE510S0FS2 "Arrived on site to test unit for cancel not working, test unit and found bad control board. Replaced board test unit and unit test good job complete."

Near Sabio Dr, Austin, TX 78749
Noah D.

Noah D.

WASHER AMANA NTW4516FW3 "Arrived on site to inspect washer for not holding water, checked for any issue along the tub and found a large crack on bottom rim of tub, ordering tub, office to reschedule ; ordrng 1 2MAN (2MAN) and 1 W10238320 (TUB)"

Near Cotter Ave, San Marcos, TX 78666
Andy  B.

Andy B.

REFRIGERATOR KITCHENAID KRFF707ESS01 Arrived on site for refrigerator not as cool as before. Tested and inspected unit and found temperature setting was put in incorrectly from prior visit. Reset temperature setting and tested unit. All operations are normal. No water leaks present at time of service.

Near Brazos Dr, Cedar Creek, TX 78612
Robert J.

Robert J.

REFRIGERATOR WHIRLPOOL WRT138FZDM00 Arrived on job for complaints of not cooling. Found compressor running both fans and temperatures good. Unable to duplicate error.

Near Camino Vaquero Pkwy, Austin, TX 78748
Al R.

Al R.

DRYER MAYTAG MEDB835DW4 "Arrived on site and inspected a dryer not starting.Confirmed the complaint and disassembled the unit and found the thermal fuse defective.Removed and replaced it, reassembled and unit tested as designed.Job complete"

Near W Iowa Dr, Harker Heights, TX 76548
Kayman B.

Kayman B.

OVEN WHIRLPOOL WFE320M0ES2 Arrived onsite to install previously diagnosed parts. I installed the control and tested the unit. Unit is working as designed at this time. job complete

Near Ridgeline Blvd, Cedar Park, TX 78613
David S.

David S.

REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site for fridge not making ice. I spoke to the customer about the units operations. They stated another company came out and fixed the ice maker, but the issue is the stabilizing bar for the freezer draw broke off. I inspected the freezer drawer and found the tracks broken and missing the locking clip. I am ordering both tracks and the locking clip..; ordrng 1 LOWE’SAUTHO (LOWE’S AUTHO) and 1 W10625067 (bracket) and 1 W10625068 (bracket) and 1 W10852685 (clip)"

Near Morgans Choice Ln, Pflugerville, TX 78660
David  Z.

David Z.

MICROWAVE WHIRLPOOL WMH32519HZ4 "Arrived on site for report of sparks coming from unit. Customer showed me the unit sparked from the bottom and the turntable motor died. Found wiring for turntable motor grounded out on the bottom panel and fried the turntable and wiring. Checked clearance and have exactly 30” from cabinet top to range surface which is inside specs. Ordering new turntable motor, new harness and control; ordrng 1 W10642989 (motor-turn) and 1 W11219761 (harns-wire) and 1 W11342846 (CONTROL)"

Near Chestnut Ridge Rd, Austin, TX 78726
David  Z.

David Z.

WASHER MAYTAG MVWB765FW1 "Arrived on site to diagnose leaking washer. On arrival customer had towels present and showed me leak location. Raised lid and found water dripping from the dispenser housing under the valves. Ordered Part. Office to reschedule when shipping date available since part is only available at WP. ; ordrng 1 W11172234 (housing)"

Near Val Verde Dr, Austin, TX 78732
Clif L.

Clif L.

DISHWASHER GE GDF530PSM2SS Arrived on site to replace previously ordered parts for dishwasher. Upon replacing part found new user interface is missing two buttons as well as interface cover is missing them as well. Noted through parts look up unit should have front facing panel with six buttons and panel on dishwasher has eight and is top facing. Door is incorrect on this unit and user interface and outer door components will need to be ordered and replaced to make unit functional. At this time unit is operating like it is a 6 button model indicating findings are correct. Office to set return appointment.; ordrng 2 WD09X25531 (BUTTON TREE)s and 1 WD12X22787 (pocket handle) and 2 WD12X24398 (LIGHT SHIELD)s and 1 WD34X25532 (ESCUTCHEON ) and 1 WD34X25752 (PANEL)

Near High Plains Pass, Georgetown, TX 78628
Andy  B.

Andy B.

WARMING DRAWER KITCHENAID KEWD105 Arrived on site for warming drawer not working again. Tested and inspected unit and found failed thrmst fix. Found insulation damaged. Removed failed thrmst fix and adjusted insulated and tested unit. All operations are normal and heating element cycling off and on properly. No other repairs are needed at this time.

Near Stockade Ranch Rd, Paige, TX 78659
Clif L.

Clif L.

DRYER WHIRLPOOL GTDP350EM0WS Arrived on site to diagnose a dryer that is not turning on. Tested unit and found timer knob cracked preventing timer from rotating. Customer will order knob on their own and no further repairs needed at this time.

Near Scenic Dr, Georgetown, TX 78626
Richard P.

Richard P.

REFRIGERATOR FRIGIDAIRE FPHN2899LF1 Arrived onsite for the refrigerator having condensation inside FF section. During testing found that the mullion is broken and causing the issue. Will need to replace it. ; ordrng 1 241778811 (flipper mullion as)

Near Whispering Valley Dr, Wimberley, TX 78676
Jimmy J.

Jimmy J.

MICROWAVE WHIRLPOOL WMH75021HZ-1 Arrived on site for microwave oven light not working. Tested light socket and it had shorted. Installed new socket and tests good.

Near Kenney Fort Crossing, Round Rock, TX 78665
Richard P.

Richard P.

DRYER MAYTAG MEDB765FC0 Arrived onsite for the dryer door not closing properly. During testing found that the catch is not working properly. Replaced striker and it didn’t resolve the issue. Will need to replace inner door with catch and hinges on next visit. Ordering parts and office to schedule ; ordrng 1 W11126813 (door)

Near Goldenrod St, Kyle, TX 78640
Clif L.

Clif L.

FREEZER WHIRLPOOL WRS588FIHV00 Arrived on site to diagnose a refrigerator with a freezer handle that has come off and over cooling in the fresh food compartment. Tested all parts and components and found no failures causing over cooling issue. Reattached handle to unit and advised homeowner on airflow through RC and proper placement of items to prevent airflow blockage. No further repairs are needed and no leaks were found at time of service.

Near Old Glory Trail, Liberty Hill, TX 78642
Lou S.

Lou S.

REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Arrived on site to install previously diagnosed and ordered parts. Due to the ice dispenser impeller being stripped, I removed and replaced the divider, motor, impeller and spacer. Tested the unit and it is operating as designed. No water leaks observed during service, job completed."

Near Horizon Cove, Lago Vista, TX 78645
David S.

David S.

REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site to install previous diagnosed parts. I removed the damaged draw cover and drawer. I replaced with new. I also leveled the unit.i had he customer inspect the drawer cover and drawer. Job complete. No water leaks detected.

Near Ashwood Ct, Round Rock, TX 78664
Noah D.

Noah D.

WASHER MAYTAG MHW5630HC0 "Arrived on site to inspect washer for leaking per Techline installed the dispenser, checked for leaks extensively, no leaks found. Complete"

Near Acquedotto, New Braunfels, TX 78132
Noah D.

Noah D.

MICROWAVE MAYTAG MMV4205FZ3 "Arrived on site to inspect microwave for bent cover, upon inspection found right side bent, replaced cover and found no issues. Moved over hardware and installed correctly. Complete"

Near Lazy Trail, New Braunfels, TX 78130
Jacob S.

Jacob S.

REFRIGERATOR WHIRLPOOL ED5LTAXVL00 "Arrived onsite for unit not dispensing water or ice. Looked at unit. Found that filter was stuck inside housing and that unlock cap was missing/ broken. Took picture of issue. Gave customer quote. Customer would like office to call back. Ordered parts. Office to reschedule. ; ordrng 1 2260502B (cap,water filt(blk)) and 1 2260507 (housing water filter) and 1 4396841 (water filter)"

Near W 22nd 1/2 St, Austin, TX 78705
Leonardo C.

Leonardo C.

DISHWASHER JENN-AIR JDTSS244GL0 "Arrived on site to test unit for unit not draining, tested unit found glass in drain motor, removed glass, tested unit unit working correctly, no leaks at this time, job complete."

Near Mustang Dr, Buda, TX 78610
Brandon C.

Brandon C.

REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site for customer complaint of unit unit frost build up, found failed ice door, I replaced ice door, unit tested good."

Near Wheelock Ct, The Hills, TX 78738
Leonardo C.

Leonardo C.

RANGE WHIRLPOOL WFG530S0ES1 "Arrived on site to test unit for F1E1 error, test unit found F1E1 meaning internal control issue, replaced control board, tested unit, unit working correctly

Near Nectar Dr, Buda, TX 78610
David S.

David S.

MICROWAVE WHIRLPOOL WMH31017HS2 "Arrived on site for microwave sparking. I inspected the unit and work area. I tested the unit and could not get the unit to repeat the problem. I inspected the diode and capacitor, I found the diode, was starting to mishaps, and bubble. I replaced the diode. I tested the unit. It is working as designed. The customer is also hearing the blower door open every-time they start the unit, I spoke to the customer about this. Job complete."

Near Elk Horn Dr, Pflugerville, TX 78660
Robert J.

Robert J.

WASHER MAYTAG MVW7232HW0 Arrived on job for complaints of not filling properly. Ran diagnostics and found water filling to proper level.

Near E Slaughter Ln, Austin, TX 78744
Leonardo C.

Leonardo C.

DISHWASHER WHIRLPOOL WDF320PADS3 "Arrived on site to test unit for unit not washing, test unit, found unit filling with correct amount of water and unit going through cycle but sump and motor not working, ordered sump and motor, office to reschedule.; ordrng 1 W11025157 (PUMP AND MOTOR )"

Near Noddy Rd, Buda, TX 78610
Paul R.

Paul R.

MICROWAVE WHIRLPOOL GT4175SPS4 Arrived onsite for a microwave that powers on but doesn’t heat. I found the primary lower interlock switch not closing and the L1 terminal on the primary side of the HV transformer burned off. The switch and the transformer need to be replaced. I found the transformer discontinued. The customer is going to try to locate the transformer.

Near Agave Loop, Round Rock, TX 78681
Luis M.

Luis M.

REFRIGERATOR KITCHENAID KRFF300ESS01 "Arrived on site for cooling complaint. Per customer fresh food stopped cooling,removed evaporator cover,no excessive amount of ice on evaporator fan motor running. Replaced defrost thermistor on evaporator,secured thermistor to suction line using foil tape and a zip tie."

Near Elderberry Dr, Austin, TX 78745
Brandon C.

Brandon C.

REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site for customer complaint of unit leaking and dent in refrigerator door, found leak coming from connecting joint at reservoir, and dent in right side door. Ordering door and nameplate. I replaced connector. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 LW11038910 (REFRIGERATOR DOOR ) and 1 W11223753 (NAMEPLATE)"

Near Pointe View Dr, Austin, TX 78738
Brandon C.

Brandon C.

REFRIGERATOR WHIRLPOOL KSSC48QVS10 "Arrived on site for customer complaint of unit having frost in upper section of freezer compartment, found door needed to be raised in order for gasket to seal properly, I raised door, unit tested good.

Near Bella Montagna Cir, Austin, TX 78734
Noah D.

Noah D.

OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to inspect oven for not keeping time correctly, upon inspection found the oven console was not connected to WiFi, connected and updated software. Complete"

Near Bottle Brush, New Braunfels, TX 78132
Jonathan M.

Jonathan M.

OVEN WHIRLPOOL KODE500ESS04 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced appliance manager and tested unit. Unit got up to 250°F in the upper oven before flashing the F1 E1 code again. I placed unit in service diagnostics and found and F1 E1 (internal appliance manager error), F6 E6 (appliance manager lost signal with the upper over), and F6 E9 (appliance manager lost communication with the lower oven) I called Techline and spoke to Bruce SR#7728495948. He advised that at this point the issue is going to be with one of the wire harness having a short between one of the temperature probes and/or the control boards. Ordering parts and office will need to contact customer for reschedule date due to limited available parts. ; ordrng 1 W11136133 (harns-wire) and 1 W11157221 (harns-wire)"

Near Woodland W Dr, Waco, TX 76712
Kevin B.

Kevin B.

WASHER MAYTAG MVWB765FW1 "Arrived on site and replaced gearcase and agitator diagnosed on previous visit, homeowner has a parts authorization MSA59S9FP1. Ran test 52 and test 51, no water leaks at time of service, job complete"

Near Lipan Trail, Austin, TX 78733
Tommy O.

Tommy O.

REFRIGERATOR WHIRLPOOL WRF535SWHZ01 "Arrived onsite for refrigerator not cooling in either compartment. Upon arrival found compressor not running due to bad starting device, replaced starting device and all tested good. Customer had damaged freezer handle ordering freezer handle ; ordrng 1 W11115761 (DOOR HANDLE )"

Near Fairhaven Gateway, Georgetown, TX 78626
Lou S.

Lou S.

DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived on site to inspect dishwasher upper rack connectors. Upon further inspection, I found the right side adjuster wheel was broken causing the rack to fall. I removed and replaced both adjusters with a kit and tested. Unit is operating as designed. No water leaks observed during service, job completed."

Near Hollowback Dr, Leander, TX 78641
David S.

David S.

MICROWAVE WHIRLPOOL WMH31017HS4 "Arrived in site for microwave losing power, and the screen being waved. I inspected the unit and work area. I found the hood light socket damaged. I tested the unit and found the interlocks not always engaging properly. I am ordering the interlocks and light socket to complete the repair. I am also ordering a mag cap and diode just Incase. Office will reschedule, parts are expart.; ordrng 1 W10210871 (holder,lamp) and 1 W10754299 (magnetron) and 1 W10850446 (capactr-mg) and 1 W11256462 (diode) and 1 W11433682 (UPPER INTERLOCKS) and 1 W11433683 (LOWER INTERLOCKS )"

Near Soft Shore Ln, Pflugerville, TX 78660
Kayman B.

Kayman B.

REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Arrived onsite to install previously diagnosed parts. After accessing the evaporator I found the heater showing good so I replaced the evap motor harness with bi metal attached. Unit is working as designed at this time. Job complete.

Near Williams Way, Cedar Park, TX 78613
Kevin B.

Kevin B.

REFRIGERATOR JENN-AIR JF42NXFXDE02 "Arrived on site and found all fresh food LEDs on left-hand and right hand side are out. Freezer lights and fresh food ceiling lights are still working properly. Spoke with tech line and he assisted with wiring diagram and found left lower LED has failed. After replacing it all lighting has returned, job complete 7728803008"

Near Silver Pine Cove, Austin, TX 78733
Leonardo C.

Leonardo C.

DISHWASHER KITCHENAID KDTE104ESS1 "Arrived on site to test unit for unit no power, test unit found no power at unit, no power at outlet, found outlet switch was off, turn on outlet switch unit working correctly, no leaks at this time

Near E 14th St, Austin, TX 78702
Jacob S.

Jacob S.

RANGE WHIRLPOOL WFG525S0HS1 Arrived onsite for issues with burners acting erattic and when turning on oven does not keep temperatures. Tested burners. Unit working as designed. Customer was not allowing the igniter to ignite flame and the oven drawer had pans stacked too tall for the igniter inside oven to keep temperatures consistent. Callled Techline to report findings. Got SR#7728804307. No leaks at this time. Job complete

Near Leadtree Loop, Mustang Ridge, TX 78610
Tyler  G.

Tyler G.

WASHER WHIRLPOOL WTW5000DW3 "Arrived on site for washer not unlocking. Upon arrival customer stated unit was tripping breaker everyti,e it was turned on and running for a full cycle. I found that the unit was running on a gfci protected outlet. I instructed customer on proper instruct of resolving the outlet issue to prevent further breaker tripping. I also ran a diagnostics and found an f5e2 error indicating the lid lock was malfunctioning and not registering it was locking and unlocking. I replaced and test a new lid lock and unit is now functioning as designed call complete"

Near Garden Green Dr, Temple, TX 76502
Luis M.

Luis M.

REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived on site for door concerns. Tested both fresh food door operation both doors sealing correctly advised customer normal operation due to mullion entering latch

Near Harper Park Dr, Austin, TX 78735
Scott  M.

Scott M.

REFRIGERATOR GE GSHS5KGXBCSS "Arrived on site for no cooling in both sections . Found dye all over floor and evap tray .

Near Descartes Cove, Austin, TX 78753
David  Z.

David Z.

DISHWASHER WHIRLPOOL JDTSS244GL Arrived on site to install screws and studs to replace broken ones from last visit. Installed parts and attached handle. All is working as designed. Call complete.

Near Westfield Dr, Austin, TX 78731
David S.

David S.

OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site for oven making a zapping noise. I inspected the unit and work area. I spoke to the customer about what is happening. The noise is happening after the oven has bee used. I gained access to all the components and inspected for any pinched wiring, burn marks or arch marks I found none. I call techline and spoke to Joel SR#7728796899. I advised techline of the situation. I am ordering a blower motor to complete the repair. Office will reschedule due to being an expart. ; ordrng 1 W11248652 (blower)"

Near Condor Stoop Dr, Pflugerville, TX 78660
Brandon C.

Brandon C.

DRYER WHIRLPOOL WED5100HW0 "Arrived on site for customer complaint of unit not powering on, found power to unit tested good, found UI not responding and unit giving power failure, ordering control and console. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11413569 (CONTROL) and 1 W11419056 (CONSOLE )"

Near Ranch Rd 12, Dripping Springs, TX 78620
Richard P.

Richard P.

DISHWASHER MAYTAG MDB4949SHW1 Arrived onsite for the dishwasher top rack came off track. During testing found that the top left hand track had come off the rollers . Took top rack out and was able to put the left hand track back onto the rollers and reinstalled top rack and dishwasher tested fine and no leaks detected complete.

Near Elmbrook Dr, Wimberley, TX 78676
Al R.

Al R.

FREEZER WHIRLPOOL WZF34X20DW01 "Arrived on site and inspected upright freezer temperature issues.Immediately confirmed the sides of the cabinet were hot to the touch.Accessed the compressor and found it was burning hot to the touch and sweating in the low side causing the bottom of the unit to have rust marks.Accessed and photographed the evaporator that looked to have a restriction on the top left with a faint frost pattern.Ordering compressor, uv drier, access valve, sealed system tech, 2 hours and evaporator.Will return with previously ordered parts if needed.Needs more workOffice to reschedule the customer for return service visit Sealed System Checklist completed.; ordrng 1 CNOTE (SEALED SYSTEM TECH ) and 1 CNOTE (2 HOURS) and 1 RESEARCH (ACCESS VALVE) and 1 W10750851 (COMPRESSOR ) and 1 W10858281 (EVAPORATOR ) and 1 W11198881 (START DEVICE ) and 1 WPW10143759 (DRIER- UV) and 1 WPW10350564 (CAPACITOR )"

Near Llano Cove, Georgetown, TX 78633
Scott  M.

Scott M.

RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site ,replaced knob and spark module. All burners are igniting . No gas leak detected at time of service. Job complete ."

Near Pinon Vista Dr, Austin, TX 78724
Jacob S.

Jacob S.

WASHER MAYTAG MVWX655DW1 Arrived onsite for unit not washing correctly. Put unit in diagnostics. Got F0E5 off balance load. Saw that oily and leaked from the gear case and other parts needed to be replaced. Needed parts authorization for parts. No issues at this time. Job complete

Near Henninger St, Austin, TX 78702
Clif L.

Clif L.

DISHWASHER WHIRLPOOL WDT790SAYM3 Arrived on site to replace pump for dishwasher. Replaced pump and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.

Near Milestone Rd, Liberty Hill, TX 78642
Kevin B.

Kevin B.

COOKTOP KITCHENAID KCGD500GSS00 "Arrived on site for a customer smelling gas in the cabinet and right front igniter nuisance sparking. Found a slow leak at gas line connection to regulator, sent a video to CS. Added Teflon tape to correct leaking. Spoke with tech line and they recommended replacing burner head and cap to correct nuisance sparking. Will also bring back harness to ensure repair on the next visit. 7728796772; ordrng 1 W10732969 (burnr-head) and 1 W10910373 (cap-burner)"

Near Valburn Dr, Austin, TX 78731
David  Z.

David Z.

WASHER WHIRLPOOL WTW6120HW0 "Arrived on site for report of washer consistently tripping breaker. Customer says it happens more on heavy and bulky loads. Found washer is on a GFI circuit and heavy motor load is causing breaker issues. Called tech lime and spoke with Liam SR7728797986. Tested for errors and found none, and all components test good in diag mode. Liam advised the solution is to change the gfi circuit to a non gfi circuit. Unit is working as designed at this time with no repair necessary"

Near Morning Moon Cir, Austin, TX 78732
Andy  B.

Andy B.

OVEN WHIRLPOOL WFG320M0BS2 Arrived on site to install previously diagnosed gas valve. Removed failed part and replaced with new. Tested unit and all operations are normal. No gas leaks present at time of service.

Near FM 969, Bastrop, TX 78602
Al R.

Al R.

REFRIGERATOR KITCHENAID MFI2568AES "Arrived on site and inspected ice maker issues.Found the ice maker rotating, just not filling with water.The water dispenser works properly.

Near Stetson Trail, Georgetown, TX 78633
Jacob S.

Jacob S.

REFRIGERATOR WHIRLPOOL WRF993FIFM00 Arrived onsite for unit not cooling inside refrigerator section. Looked at unit. Found that evaporator had ice buildup. Let customer know what had to be changed out. Refer to service pointer W11033419D. .; ordrng 1 W10889841 (cover-evap)

Near Bartlett Dr W, Buda, TX 78610
Paul R.

Paul R.

WASHER MAYTAG MVWC465HW2 Arrived onsite for a washer that is making a grinding noise again. Mr stated the unit only makes the noise when the unit is loaded with a full load of clothes. I tested the unit and could hear the noise. I found a bottle had broken and the bottle neck was under the belt cover causing the cover to be pushed into the drive pulley. I removed the bottle neck and retested the machine. The unit is working as designed. Call complete.

Near Wood Ridge Ln, Cedar Park, TX 78613
Kevin B.

Kevin B.

REFRIGERATOR JENN-AIR JF42NXFXDE02 "Arrived on site and inspected refrigerator and found no power showing. Removed upper cover panel and checked incoming power at harness connector on plug and there is no incoming power. Took picture. Outlet is visible but installation has screwed refrigerator into cabinet. Kitchen has wood floors, installer will need to uninstall refrigerator so that electrician can correct outlet. Draped power cord over door and used an extension cord to connect refrigerator to outlet in the adjoining room. Refrigerator has powered on and is running. 7728803544"

Near Woodcutters Way, Austin, TX 78746
Lou S.

Lou S.

COOKTOP WHIRLPOOL KGCU463VSS01 "Arrived on site to inspect cooktop burners arcing when not in use. Upon further inspection, I tested all burners and could not duplicate the issue. Customer had a video of the issue and it showed the front right burner on and the other burners ignitors arcing. I tested the spark module and found 120V going into the module but only 85V coming out. CC. I removed and replaced the spark module and tested the unit and it is operating as designed. No gas leaks detected during service, job completed.

Near Unity Dr, Leander, TX 78641
Clif L.

Clif L.

WASHER WHIRLPOOL MVWC565FW2 "Arrived on site to diagnose a washing machine that is tripping the breaker. Tested unit and found loose wire on motor connection. Repaired wiring connection, and advised homeowner that manufacturer does not recommend appliances to be put on GFCI circuit as intentionally ungrounded parts may trip the circuits. No further repairs are needed at this time and no leaks were found at time of service."

Near Peggy Dr, Liberty Hill, TX 78642
Luis M.

Luis M.

REFRIGERATOR WHIRLPOOL WRX988SIBM01 Arrived on site for cooling complaint. Removed freezer drawer found freezer evaporator incased in ice. Ran diagnostics bimetal reading open diagnosed unit will need fan motor that includes bimetal and main control.

Near Rockingham Dr, Austin, TX 78704
Lou S.

Lou S.

DISHWASHER KITCHENAID KUDE70FVSS1 "Arrived on site to inspect dishwasher not cleaning dishes. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and the unit motor failed to operate. Advanced through testing and the valve, dispenser, drain pump, & element all operated as designed. I removed and replaced the sump/motor assembly and retested. Unit is operating as designed. No water leaks observed during service, job completed."

Near Whispering Hollow Dr, Leander, TX 78645
David  Z.

David Z.

REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site To diagnose icemaker that was not producing ice. Ran diagnostic and found error E2, motor lost position. Unit would not complete cycle test. Replaced icemaker and retested. All is now working as designed. Call complete."

Near Aspendale Cove, Austin, TX 78727
Paul R.

Paul R.

REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Arrived onsite for a refrigerator that is frosting up along the bottom vents and another company came out and stated the fan motor was bad. I found the RC coil completely frosted over. I found all thermistors and fans working and testing good. I ran a short defrost and the unit worked as designed. The RC motor/harness and the UI will need to be replaced, possibly the evaporator cover and screws. The drain will need to be checked for obstructions. I went over defrost instructions with the customer and explained this had to be done 48 hours prior to our return. Ordering parts authorization, WPW10501260 cover-evap, & 2EA. 67006425 screw.; ordrng 2 67006425 (screw)s and 1 PARTSAUTHORIZATION (PARTS AUTHORIZATION ) and 1 WPW10501260 (cover-evap)"

Near Brighton Pl, Round Rock, TX 78665
Kayman B.

Kayman B.

DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for dishwasher leaving sediment behind after wash. Upon inspection I found no water coming into the unit during diagnostics. I found the water valve under the sink was in the off position. I turned on the valve and water entered the unit I let the diagnostics run through and found all tests passed. I advised customer on proper soap usage and rinse aid. Customer brought to my attention the upper right rack stopper had fallen out and was lost ordering Stoppers (WPW10082861). ; ordrng 2 WPW10082861 (stop)s

Near Betulla Dr, Austin, TX 78717
Jimmy J.

Jimmy J.

REFRIGERATOR WHIRLPOOL MSS25C4MGK00 Arrived on site for ice maker not making ice. Put in diagnostics and all tests good. Removed ice maker and found ice cubes in tray but none in bucket. Ice maker had lvoltage. Replaced ice maker and powered on fridge. Heard ice maker transitioning to home position. No leaks detected. Job complete.

Near Alazan Cove, Round Rock, TX 78664
Kayman B.

Kayman B.

REFRIGERATOR WHIRLPOOL WRF993FIFM00 Arrived onsite for refrigerator not making ice in FC and frosting up in upper FC shelf. Upon inspection I found a gap in the FC gasket upper right side brackets look slightly warped. I found frost and ice sickles built up along the roof of the FC. I also noticed the ice maker water inlet was frozen with ice blocking water flow to the IM. I removed the ice maker and steamed out the water inlet. I then ran diagnostics on all defrost functions and IM water dispenser. All passed. I was able to manipulate the right side bracket slightly to re secure the seal. I was not able to find a ice maker harvest test in the tech sheet so I advised the customer to monitor ice production for a few days and give us a call back if there is any more issues with the IM.

Near Oak Vista Ln, Round Rock, TX 786