Great communication, punctual, and got things fixed.
Jin - Austin, TX
David called ahead before arrival. He was wearing a mask and followed social distancing guidelines. He was able to diagnose and fix my freezer quickly. The freezer was fixed under the manufacturer's warranty. Would recommend Appliance Express.
Marlene - Bertram, TX
I appreciate the courtesy and professionalism shown me by your repairman. He explained what he was doing and that was exceptional! It's great knowing why things are done when the repairman is working on your appliance.
Jennifer - Pflugerville, TX
Service was fast and thorough.
Sean - Round Rock, TX
Good and friendly service!
Roy - Temple, TX
Did a good job.
Dalia - Pflugerville, TX
The problem with freezer frosting up still exists, it just happened again, today, Saturday, October 17, 2020. So whatever the technician did, did not work. Some is wrong with this fridge.
Becky - Austin, TX
Arrived earl and was done in 5 minutes
Martin - Lakeway, TX
Donna - Austin, TX
The young man that you sent out to my house was absolutely awesome great personality neat clean knew his stuff and very informative.
Chakir - Pflugerville, TX
Michael - Temple, TX
Very Good Very Good at Explaining Things
Judith - Austin, TX
Scott was professional & fix my appliances ASAP
Roy - Temple, TX
It took a month or so to get the refrigerator fixed, due to not getting parts in. Also, the first ice maker was defective, now everything is working great.
Debra - Georgetown, TX
Great service !!
Tapas - Pflugerville, TX
Man of the House
Ronald - Austin, TX
I am glad the problem was found.
Man of the House
Ronald - Austin, TX
He was great finding the problem. It did fall off again. I put it back on.
Veronica - Blanco, TX
Very Professional Service
Robin - San Marcos, TX
Jacob was excellent at completing the diagnostic and repair. We could not have been more pleased with his work.
Randy - Round Rock, TX
very professional and did a fast job
Rj - Leander, TX
Lou is awesome. Scheduling staff is friendly. Don't need so many updates about the exact same thing though. Could save your staff some heart ache of having to repeat the same message over and over again.
Quick and easy
Keli - Austin, TX
No surprises, professional and quick.
Nell - Austin, TX
Appreciated good service. My fridge is still under warranty so that really helped since the ice maker stopped working.
Angel - Georgetown, TX
Great service. The technician was very friendly and explained everything
Zeke - Driftwood, TX
The service was quick and informative
Eric - Harker Heights, TX
Once again I had a great experience with Tyler. Real professional.
Nice people, excellent service
Maria - New Braunfels, TX
Lucy - Georgetown, TX
Terrific customer service. Arrived on time! Very nice, polite technician.
Kim - Round Rock, TX
Alexandra - New Braunfels, TX
Our technician was super nice and quickly fixed the issue. Would highly recommend.
William - Temple, TX
Great and professional services!
Anthony - Pflugerville, TX
David assessed the problem quickly, had the necessary parts on hand, and fixed the issue in minutes. I was really impressed with how quickly they were able to schedule the appointment and how fast the actual service took. Great job!
Stanley - Pflugerville, TX
Kateri - New Braunfels, TX
Personable, friendly, efficient, thorough, tried several options to correct the issue.
Flat - Austin, TX
One of the best in the field
Beverly - Austin, TX
Jenny - Austin, TX
Very Professional and Great Service
Francisco - Austin, TX
Matthew arrived and went on to business repairing the dryer! He explained what he was doing and tested the dryer to be sure it was functioning as designed! Thanks for a job well done!
Marybeth - Georgetown, TX
Kitchen Aid Refrigerator
Julie - Georgetown, TX
My Maytag washer went out
Rodrick - Liberty Hill, TX
Hire more people to answer the phones! I waited for a whole hour just to be told I need to have the exact purchase date for someone to come out. How would I know I need that? So I got the exact purchase date then called back and it took another hour for someone to answer. That was the worse. The technician who came out was great though.
Didn’t fix the problem.
Keith - Driftwood, TX
They have been out 2 times and still have not fixed the problem. Then when I called to tell them that the repair didn’t work they set up another appointment in 3 days. No sense of urgency at all.
Wonderful service! Knowledgeable technicians.
Diane - Georgetown, TX
White Glove Service
Was able to easily self-service schedule a warranty service appointment, the available appointment options were all within a week and Jonathan Short our service technician we very thorough, courteous, diligent, empathetic and solved our reported defect.
on time on budget
Walker - Austin, TX
Scott was superb
Rj - Georgetown, TX
Tim - New Braunfels, TX
Andrew was a true professional from his appearance, very polite, diagnosed the problem, explained corrective action and completed the repair.
Charles - Hewitt, TX
Lou provided great customer service.
Karen - Leander, TX
Lou was on time, and did a great job
Prompt, Professional Service
Helen - Fischer, TX
Appreciated the quick response & ongoing communication
Quick repair time and excellent customer service!!!
April - Taylor, TX
Annie - Austin, TX
Very helpful explaining what is going on with sour fridge!
Great service, friendly and professional
Bruce - Georgetown, TX
Best appliance response team!
Laurie - Austin, TX
Each individual encountered was helpful, informing and efficient. Very happy to have had this group of people help me in my time of need.
Sarah - Leander, TX
Cameron - Round Rock, TX
Great service. Slow getting doors
Shirley - Cottonwood Shores, TX
Everything was Excellent!
Shiela - Liberty Hill, TX
Easy scheduling, notifications of arrival time frame a day ahead, arrived as indicated, Johnathan was polite and patient in answering all of our questions, informed us of pricing for part replacement, had to order one part and was received as said it would be. The return visit with part went just as smoothly as the first visit. Johnathan was professional and knowledgeable. Everything was Excellent!
Doris - Killeen, TX
Very friendly and professional. Got the job done.
Appreciate the good service
Peter - Pflugerville, TX
Appreciate the great service that David has provided. Also appreciate his willingness to listen to my concerns with the issues that have occurred with my refrigerator in the last 4-5 months.
John - Belton, TX
The Appliance Express Technician arrived on time, he was very courteous, wore him mask and went right to work. Once he had diagnosed the failure, he explained the cause and made the repair. I am very pleased with the service from start to finish.
Kira - Austin, TX
Serviceman was very professional!
James - Austin, TX
Kevin knew exactly what the problem was. We were very pleased and Appliance Express will be our go to company for service going forward.
Anissa - Pflugerville, TX
Very professional, friendly explained everything. Great service .
Robbie - Belton, TX
Marita - Killeen, TX
Deanna - Georgetown, TX
I couldn’t be happier with the service I received. Jonathan was ver professional, friendly and did a great job. I will use Appliance Express again.
Great service and fast professional support
Kevin - San Marcos, TX
Highly recommend the company and Noah D was great
Very happy with the repair work done on my dryer.
Margaret - Round Rock, TX
Will definitely use Appliance Express again! Great service,
Randall - Leander, TX
Amazing customer service
Caliza - Cedar Park, TX
KP - Cedar Park, TX
Paul and Justin were detailed and focused on excellence as they visited several times to repair my washing machine. It now works perfectly!
Fixed on first trip!
HmXprt - Austin, TX
Built in microwave and oven combo. Removed from cabinet. Assessed issue and replaced with parts he had with him.
Great warranty service
Mary - Pflugerville, TX
Professional, courteous service!
Arjun - Austin, TX
Kevin was quick, professional, friendly, and very good at what he does. He was able to come in, diagnose, and solve the problem very fast. No nonsense, got things done. High praise!
Terri - Temple, TX
Appliance Express Review
Charles - Round Rock, TX
Jack - The Hills, TX
Excellent! Very knowledgeable and knows what to do. Gave us some tips and advices too! Amazing! Thank you!
Eric - Harker Heights, TX
Technician was awesome and taught me a bunch. He did tell me I could have more issues and I do. Still no ice being made. Really wish they would follow up with a phone call but this is all you get.
Great Service,nicest gentleman!
Pamela - Temple, TX
Amazing customer service
Caliza - Cedar Park, TX
Linda - Georgetown, TX
We have ice!!!!
Barbara - Marion, TX
Noah was very knowledgeable and fixed the problem quickly!
Kenneth - New Braunfels, TX
Took a couple of visits for tech to figure out problem. Looks like we have it taken care of.
Sarah - Austin, TX
He was wonderful!
Xiomara - Harker Heights, TX
Job was done quickly
Alexander - Killeen, TX
Showed up promptly and fixed the issue very quickly
Carolyn - Austin, TX
Jacob was fantastic ... professional and great service
Bessie - Kingsbury, TX
Very quick at getting parts $&returning to fix
Great Service, very friendly technicians!
Yvonne - Round Rock, TX
Donna - Lockhart, TX
Very pleased with service for our refrigerator. We will use this company again for sure.
Nathan - New Braunfels, TX
Iva - Austin, TX
Surely knows his stuff
Phyllis - Lakeway, TX
Keith - Austin, TX
Joseph - Temple, TX
The service tech was very helpful with what was going on. He even said if this happens again this is probably what it is.
West - Austin, TX
great service . inadequate product
Pam - Austin, TX
the repairman was very polite and expedient however the problem still exists. The ice maker is still sending crushed ice mixed with the cube ice. and the ice maker does not keep up with our need... there is usually just two adults here. we dont use that much ice. if we have company we always keep a bag of ice on hand because we know after 6 glasses of ice throughout the day the ice tray will be empty.. Not satisfied with this refrigerator at all. it was purchased this spring and has not been a good experience. the bottom freezer part does not keep food hard frozen.. ice cream is always a little soft..
Linda - Georgetown, TX
Jonathan Short was very professional, knowledgeable, experienced, courteous, and respectful. He came in uniform with shoe coverings, rubber gloves, and mask. He listened attentively, completed a diagnostic, and explained how best the Whirlpool dishwasher operates suggesting most effective detergent and rinse with a water softener. Before leaving, he asked if my other Whirlpool appliances were operating properly. Given this is a newly constructed home I asked if he could check both the microwave and gas range/oven. Thank goodness as one of the burners did not immediately light. He gave me pointers about the oven usage. Jonathan went over-the-top with customer service!
Candice - Austin, TX
Leo and the Appliance Express team were wonderful. They made adjustments and always came back with a smile if it wasn't quite right. They had to replace parts piece by piece to troubleshoot and ensure they targeted the leak, so I understand why they had to come back each time, but I was lucky they were friendly and answered all my questions each time, particularly Leo who returned the most of his colleagues. I had MANY questions and he patiently explained everything to me. Great team!
Washer top replacement
SueC - Pflugerville, TX
Great experience! He replaced the top quickly, explained why the side piece cracked, and repositioned the washer so it wouldn’t happen again.
Great service, Fast repair
Stacy - Leander, TX
Very pleased with Appliance Express. Have used them to repair our Fridge, Washer and Dryer
Emily - Briarcliff, TX
Gina - Manor, TX
Great service!!!!! Professional and courteous employees!
Frank - Lakeway, TX
Refrigerator trouble shooting
Michelle - Belton, TX
Found and fixed the problem.
Richard - Georgetown, TX
My phone contact with.your office person and with the service technician Where first rate
Quick and Efficient
David - Cedar Park, TX
Tommy was great! We showed him the issue and he knew immediately how to resolve it. The work took about ten minutes once he had the parts. He even went back to the warehouse and retuned the same day to complete everything!
Great Service, Professional!
John - Austin, TX
On time, explained everything. Wore a mask the way you should. Gave extra advice for appliance care. A great employee in my opinion as an employer!
Good, quality service
Brooke - Pflugerville, TX
David came on time, brought the right tool and parts and fixed our broken freezer in under 2 hours.
Jacob was great!
Geneva - Austin, TX
Fast and efficient. Respectful of time and space. Very professional.
Frank - Georgetown, TX
On time, quick and efficient and courteous.
Great customer service
Pauline - Round Rock, TX
Cynthia - Temple, TX
Microwave Door Fixed
Jim - Austin, TX
Christina - Austin, TX
Awesome experience, I know how to better care for my machine and to have the best laundry possible because he explained so much to me. Great service!
Kb - Round Rock, TX
Went above and beyond to help out, showed up on time.
Deena - Georgetown, TX
He informed me the service was free due to length of time I owned the washer. Very respectful and appeared to be knowledgable
Punctual, super polite, knowledgeable, efficient, excellent Technician!
Michele - Burnet, TX
We were super pleased with Jonathon’s expertise and that he diagnosed and fixed our dishwasher’s issues so efficiently! He was also very polite and personable.
Outstanding timely service
David Reynolds - Copperas Cove, TX
Prompt, explained what was the problem and how hew was to resolve it.
great work on our warranty repair
Robert - Salado, TX
timely, friendly, knowledgeable, and efficient service.
Delayed service, left unit in worse condition than found it.
Dissatisfied - Pflugerville, TX
If I could choose anyone else, I would.
Padmavathi - Volente, TX
Could not ask for better service! Deserves a raise!!
Pauline Harper - Leander, TX
Lou Soldan should be considered a valued employee. He was very through in explaining and repairing the problem with our refrigerator. He was within the time frame for our appointment, which I appreciated.
On time and great service
Garrett - Temple, TX
Alvin was great, he was on time, and he knew immmediatley what the problem was when he got here took him what seemed like no time at all and was very professional
Henry - Austin, TX
My technician was very professional and speedy with my repair. He came in, immediately diagnosed the problem. He came back within the week with parts and fixed it in a timely manner. I would recommend Appliance Express to everyone.
Jay P. Fowler - Austin, TX
The technicians at Appliance Express are dedicated to rectifying the issues with our appliances, and more specifically, Matthew Z. performed outstanding work with our stove! Although it took a couple of times to diagnose the situation per Whirlpools recommendations, Matthew persevered, and did an exemplary job! Thanks so much Matthew, you went above and beyond, and should be highly commended!
Joe - Horseshoe Bay, TX
Very prompt and professional
Silvia - Georgetown, TX
Great service! Arrived prepared with part he thought was the problem.
Quick and well done
Guy - Austin, TX
Geronimo - Belton, TX
Jim - Cedar Park, TX
Great & Timely Service
Pulte - Hays, TX
Very professional. From the office to the technician I enjoy working with appliance express every time.
Got the job done
Julian - Buda, TX
Jacob came equipped to take care of the problems with my Frigidaire refrigerator. He listened attentively to my explanations about the problems we had been having with the refrigerator, then he proceeded to work on it. He didn't talk very much, but he seemed to know what he was doing. He replaced the user interface panel in just a few minutes and then proceeded to remove and replace a compound valve assembly. Low and behold that valve assembly was the cause of the residue we were seeing in the water dispensed from the refrigerator. We were thoroughly satisfied with the work performed by Mr. Jacob.
Beatriz - Austin, TX
Technicians know what they do.
Robert was very knowledgeable , great charisma,
Tom - Kyle, TX
Excellent Service at Great Price
Stephen - San Marcos, TX
Prompt service, great price. I highly recommend Appliance Express!
Danny - Canyon Lake, TX
The technician James was courteous and professional. He kept us informed of everything during the process of the repair..
Great customer service
Kelle - Round Rock, TX
Your technician was prompt, courteous and professional! He got the job done, answered all my questions and even played with my dog. I would highly recommend your company and would not hesitate to call again if needed!
Bethany - Belton, TX
Awesome service & very personable!
James - Leander, TX
My experience was y'all was great excellent service man an assistant very knowledgeable of job did good job
Andrew - Austin, TX
Corby - The Hills, TX
Always GREAT service from A.E. Best Appliance repair in Central Texas!!
Sally - Blanco, TX
Fast, clean, knowledgeable, professional
Great service from a knowledgeable technician
George - New Braunfels, TX
Noel has proven to be very knowledgeable with all off our covered appliances. His courtesy and professional expertise has quickly resolved issues with our appliances.
Prompt, quick, friendly service
David - Pflugerville, TX
My washing machine was fixed within 30 minutes. The technician was both friendly and informative. Cost was covered by manufacturer's warranty.
Wendel - Lakeway, TX
Problem resolved quickly
Robert - Whitney, TX
rich experience with good service
Xiaoxi - Cedar Park, TX
we are glad to have appliance express repaired the issue of my freezer which leave a deep impression to us.
George - Meadowlakes, TX
I hope he fixed the slide in the ice maker by cleaning it out and greasing it. Too bad he did not do that on the first visit. If that doesn't work, then I have to spend, according to James, $150.00 for the part and $100.00 labor. Let's hope he fixed it and I don't have to spend any additional money on this refrigerator.
Tom - Bastrop, TX
Great phone experience with a fast appointment. Even got Andy a day early, as time opened up. He was polite and knowledgeable. He even discussed tips for the best results for our washing machine.
Bernard - Georgetown, TX
he did great job. was on time. no complaints. very nice and frei iwndlyndly. on time. was very courteous and friendly. good job. company email very easy to use.
Susan - Austin, TX
Excellent service. Wore a mask and safe distanced. Friendly and respectful.
Brenda - Georgetown, TX
Awesome service and great repairman!
David - Round Rock, TX
On tome as promised
Shelly - Round Rock, TX
Other than having to wait 2 1/2 to complete the repairs due to parts, everything went great.
Excellent system analysis
Hans - Lago Vista, TX
The service team analyzed effectively the condition of a non functional refrigerator which had been checked out several days before by another team which overlooked a significant failure in certain elements of the equipment.
Great service , good price
Linda - Georgetown, TX
Very friendly, fixed the problem
Jericho - Austin, TX
Debbie - Pflugerville, TX
Quick and easy
Deborah - Hutto, TX
Clif was helpful, and took care of the problem quickly, and efficiently. They were able to get us on their schedule quickly too. Which I was thankful for.
Thorough and professional
Krista - Manor, TX
Matthew went the extra mile in troubleshooting our washer's issue. He was able to get the parts ordered and installed as soon as possible. Very pleased with Matthew and Appliance Express!
Tiffany - Bastrop, TX
Great Service, Very Knowledgeable!
Arinn - Cedar Park, TX
Paul and his Helper were on time, polite, and had an air about him that made me feel he was the right man for the job. He made it seem like it was a simple fix and left without leaving a trace other than the positive impact he had on our home. Thank you.
Elizabeth - Lakeway, TX
Excellent service, Determined the problem and installed the part quickly.
Royce - Austin, TX
Kevin with Appliance Express is the BEST!!! Great Experience!!! Super knowledgeable.
Very polite and efficient.
Donna - Wimberley, TX
Susan, who scheduled the appointment, was friendly and efficient. You have 2 very good employees in Susan and Richard.
Cory - Round Rock, TX
Tech was punctual, provided detailed about the problem, and was safe.
Dennis - Kyle, TX
Have not got receipts yet. New refrigerator door seal looks terrible
Stephen - Liberty Hill, TX
Cliff was very knowledgeable and capable.
Great 😊 service
Lynne - Lago Vista, TX
Jarod - Austin, TX
Michael - Pflugerville, TX
Tired of your techs showing up to my property with no replacement parts. How can you run a repair business when your company knows every model of appliance we have but show up without the means to fix anything. On a scale of 1-10 I would rate your company a 2 at best. I will be looking at another company to do our repairs going forward.
Laura - Buda, TX
Brad - Hutto, TX
Edward - New Braunfels, TX
Very courteous and helpful
James - Leander, TX
repaired fridge competently
Annette - Granite Shoals, TX
the technician who repaired my oven was excellent. Scheduling the appointment was a bit challenging The cost of the repair seemed high
Rodney - Georgetown, TX
Very professional. Efficient. Courteous. Great service.
Brent - Leander, TX
The technician was on time and was able to make the repair with the utmost efficiency. Keep up the great work!
Drees - Lakeway, TX
Significant problems with getting service scheduled. Sent email. I got an auto-respond and no follow up. Finally called tolll free number and waited 45 minutes to talk to live person. After that it go much better
Julie - Round Rock, TX
Adam - Belton, TX
He did an excellent job. He’s a very knowledgeable technician.
Great friendly service!
Jody - New Braunfels, TX
Noah was knowledge and fixed our issue. Thank you!
Jean - Austin, TX
We were pleased with their diagnosis and handling the fix.
Vidhya - Austin, TX
It was great
Kristina - Georgetown, TX
The guys were knowledgeable and professional. They Quickly diagnosed the issue with the ice maker and had the tight parts to make the repairs. Very satisfied with their services!
Raul - Round Rock, TX
Very courteous, friendly and on time. We were likely the last call and was still very friendly and most importantly... listened to what we had to say.
Bob - Bertram, TX
Great warranty service
Dishwasher dispenser fix
David - Georgetown, TX
The guy was friendly, knowledgable and friendly...and quick.
Service was good
Paul - Austin, TX
Technician was great.
Andrea - Austin, TX
Ken - Austin, TX
David - Hutto, TX
On time. Fast. Effective. Recapped the problems and his solutions to them. All fixed and recommendations to prevent future problems. Low keyed and soft spoken. Very respectful. Thank you all for your help.
Great service !!
Sarah - Horseshoe Bay, TX
So nice and helpful
Great service, very knowledgable about product
Terry - Robinson, TX
PMonty - Round Rock, TX
Kayman Came to fix my downdraft blower. Arrived on time, able to get it all fixed and gave a great explanation of what went wrong. All great
Luis - Buda, TX
Jennifer - Georgetown, TX
REFRIGERATOR KITCHENAID KRFC704FSS01 "Arrived on site for noise complaint. Per customer loud mechanical noise,ran diagnostics tested all 4 fans no odd noise,ran compressor ramp up test no odd noise,ran defrost cycle no odd noise,changed defrost setting to basic. Power cycled unit compressor powered on no odd noise."
REFRIGERATOR WHIRLPOOL WRT541SZDM00 "Arrived on site for water leaking into fresh food. Drain is clear found opposite side of fresh food door sagging and gasket not sealing to cabinet. Added washer to hinge side,checked door seal good.
DISHWASHER KITCHENAID KDTE104DSS0 "Arrived on site to diagnose dishwasher throwing error F9E1 diverter not finding home, F10E1 dispenser electrical issue. Ran unit and found diverter is not just throwing error, but also leaking from the bottom. Advised customer to discontinue use due to water leak. Found insulation soaked and in need of replacement as well. Ordered new sump and insulation. Office to schedule when part available. ; ordrng 1 W11172908 (shield) and 1 WPW10605057 (pump and motor assy)"
REFRIGERATOR WHIRLPOOL WRF767SDEM1 "Arrived on site and inspected refrigerator and found Water has been spraying/leaking into ice bin, disassembled freezer and inspected waterline and it appears to be in good shape and is not locked with ice. Inspected icemaker and found funnel is clogged with ice, used steamer to clear icemaker and after connecting it back to power its cycled properly and filled properly. Icemaker appears to be working properly at this moment,
REFRIGERATOR WHIRLPOOL KSSC48QVS02 "Arrived on site and found leak due to defrost heater touching evaporator and has melted through causing leak. Installed new compressor, evaporator, stub and drier. Vacuumed system to clear and test for leaks. Unit held vacuum n charged with 7.75oz 134a and tested operation. Unit now cooling. Instructed customer that the unit will take up to 24 hours to reach proper temps."
REFRIGERATOR WHIRLPOOL WRS311SDHM05 Arrived onsite for refrigerator not dispensing water. Upon inspection found unit was receiving water to ice maker and making ice but valve for dispenser would not energize. Will need to order and replace inlet valve. No leaks present at this time. Office to reschedule ; ordrng 1 WPW10179146 (valve-inlt)
DRYER MAYTAG MEDB725BW0 Arrived on site to diagnose a dryer that will not start. Tested unit and found failed thermal fuse. Replaced thermal fuse and tested unit. Found all is functioning properly at this time.
RANGE FRIGIDAIRE FPGF3077QFF "Arrived on site to inspect range not heating. Upon further inspection, customer had attempted to replace the ignitor with one they purchased but the ignitor they purchased was damaged. The old ignitor was broken. I am ordering the ignitor and main control (just in case) and scheduled return service. No gas leaks detected during service and gas left turned off. ; ordrng 1 316489403 (ignitor,burner) and 1 808751511 (CONTROL)"
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived onsite and found unit freezing food in fresh food section. Found tape holding damper open. Repaired by removing obstruction. Unit is now operating as designed. Advised on repair.
DRYER LG DLGX3571W Arrived onsite and repaired unit dryer by lubricating moving parts. There was a soft rumble that was reduced with adjustment and cleaning.
WASHER AMANA NFW5800HW0 "Arrived onsite for front load washer leaking in front. Upon inspection found debris between door glass and bellow causing he unit to not make a good seal. Removed debris, tested unit and unit was no longer leaking. Instructed customer on keeping door clean and free of debris to insure a good seal is made.Job complete"
REFRIGERATOR WHIRLPOOL WRX986SIHZ02 "Arrived on site for loud water dispensing . Ordering water valve , filter head . Also floor Shinto help in leveling doors .no water leaks detected at time of service.call to set return ; ordrng 1 FLOORSHIM and 1 W11482383 (VALVE ) and 1 W11482384 (FILTER HEAD )"
COOKTOP KITCHENAID KCED600GBL01 Arrived on site for COOKTOP APPEARS TO BE WARPED. Removed current cooktop and installed new cooktop. Customer confirmed that it was mounted even and no longer was warped. Job completed.
REFRIGERATOR KITCHENAID KRFC704FSS02 "Arrived on site for fridge not cooling. I inspected the unit and work area. I temp tested the freezer and found it at 26 degrees. I ran test for the freezer fan and found the temp dropping to 12 degrees. I put the unit into a forced defrost in the freezer and found good voltage at the control but no amperage to the heater. I did a continuity test on the defrost heater and found it open. I am ordering the defrost heat and the freezer evap harness, and returning with the control to complete the repair.; ordrng 1 W10858452 (FREEZER EVAP HARNESS) and 1 W10882092 (DEFROST HEATER)"
REFRIGERATOR WHIRLPOOL WRT549SZDM01 "Arrived on site for fridge freezing in the fresh food section. I gained access to the evaporator. I found an ice ball forming on the cap tub and no UV dye, indicating a restriction at the cap tube. I removed the evaporator and installed a new one. I pulled a vacuum on the system and found it holding. I put a measured charge of into the system. I monitored pressure and they all look good. Job complete."
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site for dishwasher odor. Tested and inspected unit and found no drain loop. Made loop in drain line and tested unit. All operations are normal. Instructed customer on use and care and practice for best performance. No water leaks present at time of service.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site to inspect refrigerator no cool. Upon further inspection, customer advised that the RC evaporator had a large amount of ice built up on it so they unplugged the unit to allow it to defrost. I found the unit unplugged and all of the shelving removed. I removed the evap cover and found a small amount of ice still on the evaporator. Removed the ice from the evap and found the thermistor blackened and popped and the evap drip pan was warped in the middle causing it to bow. Also found the drain tube at the back of the unit clogged with debris. I found service pointer #W11092686F that instructs to replace the evap motor and tie the evap down tot the back of the unit using clamps and zipties and also provides an SCODES16360 that covers labor costs. I removed and replaced the RC evap motor/harness, tied the evaporator to the back of the unit and placed shims in between the evap cover and evap drain pan to level the pan and hv control and te
RANGE WHIRLPOOL WGG745S0FS02
DISHWASHER WHIRLPOOL WDT720PADM2 "Arrived on site and inspected dishwasher and found Sump/Motor has failed, a new sump/motor will be needed to correct the issue. job complete"
DRYER WHIRLPOOL WED4815EW "Arrived on site for dryer not drying properly and making thumping noise. On arrival customer had clothes unit. Removed clothes and performed temperature test. Found minor air flow issue, 20° difference. Ran unit on normal cycle with clothes in it upon customer request and allowed customer to indicate noise. Found thumping noise to be clothes in unit hitting tub and caused by normal operation and tumbling. Informed customer on findings. Spoke with head of maintenance for complex and let them know about air flow findings. Spoke with Austin on techline and received SR#7729402557. Call complete."
DRYER MAYTAG MEDX655DW Arrived onsite for dryer making squeaking noise and knob intermittently working. Upon arrival found unit rear and knobs were not plugged in correctly. Tightened connections. Also found unit had not had vents cleaned in about 2 years. Tested unit and found unit was operating as designed. Communicated with customer on unit needing vent cleaning. Job Completed.
RANGE KITCHENAID KDRS467VSS "Arrived on site for customer complaint of error code, found blower speed to low error code, found blower speed seemed strong, ordering controls and blower. Model tag was missing. Returning tech to replace correct control first then blower if needed. ; ordrng 1 W10852104 (Control) and 1 WPW10116185 (Control) and 1 WPW10245511 (Blower) and 1 Cnote (Office to reschedule)"
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite for dishwasher leaking. Upon inspection found supply line hose that was installed was leaking. Customer complained about potential water damage to cabinet because of that. Let him know that that was an accessory when installed. Replaced inlet hose. No leaks present at this time.
RANGE KITCHENAID KFGD500EWH04 Arrived on site for bake igniter not working in upper oven . Found igniter had burned out . Ordering igniter.No gas leaks detected at time of service. ; ordrng 1 74009098 (SPARK MOD ) and 1 WP7432P143-60
RANGE WHIRLPOOL WEE730H0DS0 Arrived on site for range not heating in the oven and showing error code. Put unit into diagnostics mode and found F1E0 error code. Factory data reset the control. Cycled the power at breaker and unit began working as designed.
REFRIGERATOR AMANA ART308FFDM06 "Arrived onsite for unit not cooling. Looked at unit. Saw ice build up. In the back of the unit, let tenant know to let unit unthaw before returning. Rescheduled with customer. ;
MICROWAVE WHIRLPOOL KMBP100ESS03 Arrived on site to install new screws. Installed screws test unit and unit test good job complete
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Arrived onsite for refrigerator ice maker not dispensing ice correctly. Upon inspection found ice bucket not inserted correctly. Instructed customer on proper placement of ice bucket. No leaks present at this time. Job complete
OVEN WHIRLPOOL RB26OPXYB Arrived on site to test unit for broken bake element. Test unit and found broken element replaced element test unit and unit test good job complete.
WASHER WHIRLPOOL WTW4816FW0 Arrived onsite for unit having a broken agitator. Looked at unit saw piece was broken from the agitator. Replaced agitator. Tested unit. Unit test good. No leaks at this time. Job complete.
WASHER WHIRLPOOL WTW5105HW0 "Arrived site for washer not complete cycle. Performed diagnostics mode and checked fault codes. Found fault code F0E2 oversuds, F0E9 off balance pause and F0E5 off balance load. Cleared fault codes. Inspected gearcase and cam. Ran normal wash cycle and monitored operation. Unit working as designed and found no mechanical failures. Called Whirlpool tech support and spoke Joel with and got SR#7729392662. Advised customer proper care on user care guide. Call complete."
DISHWASHER WHIRLPOOL WDF331PAHS1 Arrived on site forum console and panel damaged . Ordering console and door panel. No water leaks detected at time of service. Call to set return ; ordrng 1 W11095590 (CONSOLE ) and 1 WPW10274902 (PANEL)
DRYER WHIRLPOOL WED5620HW1 "Arrived on site and replaced parts diagnosed on previous visit, after replacement dryer is now operating normally, job complete"
REFRIGERATOR WHIRLPOOL WRF990SLAM02 Arrived on site for FRZR HAS ICE BUILD UP ON FOOD AND ON SIDES. FF SECTION IS NOT COOLINGTook temps and got 44 in the fridge and 8 in freezer. Found that freezer door gasket is not sealing at the two bottom corners and across the bottom where it is not visible. Ordered a new freezer door gasket to install on return visit. ; ordrng 1 AUTHOW10407216 (AUTHO gasket-fip)
WASHER MAYTAG MVWB765FW4 Arrived onsite for washer making loud noise. Upon arrival found unit had no error codes. Found unit didnt make sound while skiing or agitation. Noise was being caused by bottom of the unit being very loose not connecting when unit was trying to slow spin. Tightened bottom and clutch after inspecting and finding no damage. Tested unit. Unit tested good. Job Completed.
OVEN JENN-AIR JJW2830IL00 "Arrived on site and found user interface is displaying F1E1, Took one picture, will need to bring back an ACU For each oven.; ordrng 2 W11346199 (Appliance manager)s"
REFRIGERATOR WHIRLPOOL WRF989SDAE00 "Arrived on site to follow up on refrigerator that was leaking into RC. Found the drain was still not draining. Drain had frozen over due to no flow and was not resolved on last visit. Steamed out drain and drain tube until unit drained again. Unit is now working as designed.
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Arrived onsite for fridge no longer cooling in both sections. Upon arrival found unit had bad compressor. .; ordrng 1 CNOTE (SILT SYSTEM TECH) and 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 TJ90SF8404 (ACCESS VALVE) and 1 W10832994 (COMPRESSOR ) and 1 W11116006 (RC EVAP ) and 1 WPW10143759 (DRIER) and 1 WPW10608485 (EVAP )"
OVEN WHIRLPOOL WOD51EC0HS02 Arrived onsite and replaced console. All checks good. Unit is now operating as designed.
WASHER WHIRLPOOL WTW4816FW2 Arrived onsite for washer not operating. Upon arrival found unit operating as designed. Unit had no error codes. Put unit in diagnostics and tested manually. Unit is operating as designed. Job Completed.
REFRIGERATOR JENN-AIR JFFCC72EFS02 Arrived on site for sealed system repair. I gained access to the condenser and replaced it its new. I pulled a whirlpool 30 inch vacuum and found no leaks. I put a sweep charge into the system and pressures equalized and held. I put a measured charge into the system and powered it on. I found the freezer at 0 low and 150 high. I found the freezer cooling. Job complete.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site for refrigerator light issues. Tested and inspected unit and found failed FC switch removed failed part and replaced with new. Tested unit and also found failed LED module in FC. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
REFRIGERATOR MAYTAG MFD2560HEW "Arrived on site for no cool. Powered unit on evaporator fan not powering on,removed compressor cover found discharge tube heavily corroded,frost forming on suction line to compressor. Unit will need evaporator fan motor however due to corrosion on discharge tube sealed system will fail due to corrosion at sometime in the near future ; ordrng 1 12002744 (EVAPORATOR FAN)"
REFRIGERATOR KITCHENAID KBSD612ESS01 "Arrived on site to install previously diagnosed and ordered parts. Due to the right RC door skin having scratches on it and the left door handle having scratches, I was to remove and replace the right RC door skin and left door handle. I removed and replaced the left door handle and found the right door skin was damaged. I notified the office and am re-ordering the right RC door skin. Also, the customer advised that when she opened the FC door, one the basket front covers fell off. I found that the basket front cover was cracked and the plastic window fell out. I am reordering the right RC door skin, the FC basket cover and CNOTE-LSO PER CUSTOMER REQUEST. Office to schedule return service due to parts being OOS. No water leaks observed during service.; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST ) and 1 W10839856 (front-bskt) and 1 W10872712 (door-skin)"
DRYER MAYTAG MEDX655DW1 Arrived on job for complaints of not heating. Found heater open. Replaced heater. After replacement test operation.
DISHWASHER KITCHENAID KDTE254ESS2 "Arrived on site and inspected dishwasher and found standing water in tub, set dishwasher to drain and drain pump is not working. Replaced drain pump and started dishwasher and diagnostic cycle and everything is working properly. Recommend it to homeowner that dishwasher Magic we used to remove buildup inside the dishwasher. No water leaks from connections at time of service, job complete."
REFRIGERATOR KITCHENAID KRMF706EBS01 Arrived onsite and found issue with the the dispenser motor. Ordering motor and shaft to repair. ; ordrng 1 W10822606 (DISPENSER MOTOR) and 1 WPW10347114 (SHAFT)
DISHWASHER BOSCH SHPM78Z55N/01 Arrived on site to test unit for damaged panel. Customer already had part. Test unit and unit test good job complete.
OVEN KITCHENAID KEBS107SSS00 Arrived on job for complaints of not heating. Found fuse open. Replaced fuse and test.
MICROWAVE WHIRLPOOL WOC54EC0AS04 Arrived onsite for wall oven combo that you have to slam the microwave door to get the light to turn off. Upon inspection I found the microwave interior light completely dead. I could not get the light to come on. I am recommending replacing the microwave interior light the microwave control and the microwave door hinges for repair. Ordering the Microwave control (WPW10586836) lamp housing (WPW10490593) lamp (W10886919) hinge x 2 (W10874474). Returning with the inner door just Incase. ; ordrng 2 W10874474 (hinge-door)s and 1 W10886919 (lmp-basles) and 1 WPW10490593 (housng-lmp) and 1 WPW10586836 (cntrl-elec)
DISHWASHER WHIRLPOOL MDB9959SKZ0 Arrived on site for dishwasher error code. Tested and inspected unit and found all operations to be normal. Instructed customer on use and care and practice for best performance. No water leaks present at time of service.
WASHER WHIRLPOOL WFW3090JW0 "Arrived on site for customer complaint of unit not washing, found failed control board, I replaced control, unit tested good."
MICROWAVE WHIRLPOOL WMH32519HZ5 "Arrived on site to inspect microwave arcing during use. Upon further inspection, I found the upper rack inside the unit and the unit unplugged. I removed the rack and found at the back right support, the support was burnt and there were arcing marks on the side wall. Also found arcing marks on the back wall in the left upper corner. Found a small arc mark on the back wall at the left side and another small arc mark in the right/center area of the back wall. Contacted techline and spoke to Dave and advised of my findings. Dave advised that the customer has to use two (2) full plates of food with one on the upper rack and one on the turntable in order to keep the rack inside the unit during use, otherwise, the rack needs to be removed. Customer advised that they had a bowl of soup on the turntable and some rolls with a paper towel on the top rack when the unit began to arc. Dave advised that there was not enough weight to counteract for the rack and that
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived onsite for UI panel to unit not working. Looked at unit. Upon inspection, found that a connector in the back of the UI panel was not connected. Re connected wire. Tested unit. Unit test good. No issues at this time. Job complete"
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Arrived on job to replace previously diagnosed parts. Found both heater for fascia and water supply good. Ran diagnostics test #19 and found no 120v supply. Will need to replace main control and UI control. ; ordrng 1 W10789393 (cntrl-elec) and 1 W10807590 (cntrl-elec)
RANGE WHIRLPOOL WFE525S0HS0 "Arrived onsite for range door not closing. Upon inspection found door hinges failed. Need to replace passive and active hinge. Replaced hinges, tested unit and unit is functioning properly. Job complete"
REFRIGERATOR KITCHENAID KRSC700HBS00 "Arrived on site for cooling complaint in fresh food section. Found evaporator in asked in ice,diagnosed a defective defrost thermistor,defrosted evaporator replaced thermistor and fan scroll,secured thermistor to correct location on suction line,changed defrost setting to basic."
DISHWASHER WHIRLPOOL GU2475XTVY0 Arrived on site to install previously diagnosed parts. Uninstalled old left end cap and installed new one. Unit working as designed. Call complete.
OVEN JENN-AIR JJW8430DDS Arrived on site to remove and bring back to the office the primary control board out of the wall oven for a rebuild from local office to reschedule once we have received the part back from Whirlpool.; saved tckt
MICROWAVE KITCHENAID KMHS120ESS5 "Arrived on site for microwave giving an F1e4 error code. Rival I disassemble the unit and verified that the unit didnt have any burn marks in at the door locks working correctly as well as all thermostats uses another hardware. And after I reassembled the unit plug the microwave back in and found that the main control was giving power but the F1E4 area code indicating the primary control was bad immediately flashed the error code and you were not able to run a diagnostic check or verify anything else at that point. the main control and was able to reschedule the customer ; ordrng 1 W11182110 (cntrl-elec)"
REFRIGERATOR KITCHENAID KBFA20ERSS00 Arrived on site to replace air baffle for refrigerator. Replaced part and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
DISHWASHER AMANA ADB1400AGS1 Arrived on site to test unit for unit not starting. Test unit and found broken latch. Replaced latch test unit and unit test good job complete.
WASHER AMANA NTW4516FW3 Arrived on site for a washing machine that wont start a cycle. Inspected unit and work area. Customer had the unit unplugged. As soon as the unit was plugged in the unit went into a drain. The customer advised that the unit did finish the last cycle but every single time theyve tried to power cycle the unit or turn it off. It goes back into the drain. I removed the control panel and remove the pressure hose. The unit still continue to try to drain. Blew through the pressure hose and found no obstructions in the pressure hose. Unit will need to control for the full repair.
WASHER MAYTAG MHW6630HC0 "Arrived on site for a washing machine that is not going into the final spin. Inspected unit and work area. Placed unit in service diagnostics and found an F5 E2 (lock failure), F0 E2 (oversuds), and F8 E1 (no/long fill) error codes. Check the drain hose for improper installation and found proper installation. Tested lid lock and found the lid lock having a hard time locking the door. Replaced latch and tested unit. Unit ran through various cycles properly. I advise the customer about their oversizing issue and that that could be contributing towards their unit not completing it cycle. I advise them of the part replaced as well and unit is working as designed. Call complete."
REFRIGERATOR WHIRLPOOL GS6NVEXSL00 Arrived on site for refrigerator not dispensing ice properly. Upon arrival and after running multiple test on the water and ice dispenser I was able to narrow down at the ice dispenser motor that turns the auger in the ice bucket was not functioning correctly even though it was receiving proper voltage. I replace a new motor and retest of the unit and everything is now functioning as designed call complete
RANGE KITCHENAID KGCU467VSS02 "Arrived on site for customer complaint of orange flames on front left and front right burners, found conversion kit needed, I left kit with customer and instructed that a license plumber install."
REFRIGERATOR KITCHENAID KFIS29PBMS02 Arrived on site to follow up on refrigerator making buzzing noise. Customer showed me video and I was able to track noise to FC evap fan. Found a chunk of ice under the fan that the blades were hitting at times. Melted down ice chunk. Unit is now working as designed. Call complete.
VENTHOOD UNKNOWN UXT5536AAS3 Arrived on job for complaints of air coming out between cabinet and vent. Found large gap between. Recommend customer have installers correct installation.
WASHER WHIRLPOOL WTW5105HW0 Arrived on site for washer not operating. Tested and inspected unit and found failed capacitor. Ordering needed part. As well as harness in case needed. Stand pipe for drain hose is lower then recommended by whirlpool and should be adjusted by plumber if issues arise after repairs. Office to schedule return trip. C. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (ASAP APPOINTMENT ) and 1 W11130932 (HARNESS ) and 1 W11395618 (CAPACITOR )
OVEN WHIRLPOOL WOD77EC0HS01 "Arrived on site to inspect Oven for turning off during use, upon inspection found error codes for UI miscommunication, replaced console and tested, no problems found,
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Arrived on site for refrigerator building up ice in the freezer. Upon arrival I found that the gasket was still intact and functioning as designed and ceiling put around the door frame The freezer door around the unit the Molean in outer frame was separating from the inner cavity section of the freezer causing a gap between the mouillon and the rest of the unit. I ended up adding some silicone in between the gap areas to help prevent any further hot air getting into freezer. Unit now functioning as designed call complete
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Customer still had frozen evaporator. Steamed off excess frost and replace the evaporator fan assembly. Went to insert shims for the drip pan and found the shims were not seating properly on the drip pan. Used some permagum to seal up the drip pan. Did not see any evidence of an air leak inside the evaporator section. Reassembled unit and unit is working as designed. Call complete.
RANGE MAYTAG MER6600FZ2 on site for rains with a damaged door hinge on the right side. Upon arrival I found that the right side door hinge on the oven door was bent out of place and after disassembling and reinstalling the new oven door handle I was able to reassemble and tested the oven door and all functions as designed and does not fall To the open or close position on its own as designed. Call complete
COOKTOP WHIRLPOOL WCG97US6HS00 "Arrived on site to inspect range for not lighting correctly. Upon inspection found the orifice set for NG, changed out all burners. Tested functions with no problems. Complete"
RANGE WHIRLPOOL WFE510S0HS1 Arrived to inspect range not heating. Found the damaged wiring at the red L2 was burned and affected the control. Removed and replaced the control and spliced and fixed the connections to the L2. Reassembled and unit now heats up as designed Customers satisfied and Job completed
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site to inspect washer for catching clothes, upon inspection found the agitator loose, replaced agitator and checked for issues, no issues found. Complete"
REFRIGERATOR KITCHENAID KSC24C8EYY02 Arrived on site for refrigerator causing leakage in the refrigerator section of the unit after previous repairs. Upon arrival I found that there was leftover rusted Styrofoam in the drain line clogged in the refrigerator I ended up cleaning the drain line and found everything within the refrigerator is working as designed the coils are not over frosted and temperatures were at 37°. Call complete
MICROWAVE WHIRLPOOL WMH31017HZ3 Arrived on site for microwave with a bulb not working correctly and upon arrival customer also stated that there is a weird grinding noise coming from the turntable motor. Upon arrival I found that the main control was sitting in adequate voltage down at the 40 W bulb and causing it to blow occasionally I ended up replacing the main control and after running multiple tests on the turntable motor with different variations of weight on it I could not replicate the sound the customers were indicating it made but I did inform them that if the noise were to come back we would need to go ahead and order the turntable motor itself. At this time the unit is functioning as designed call complete
REFRIGERATOR KITCHENAID KBFS20EVMS8 "Arrived on site for no ice and lights. Checked voltage to light socket good reading 120vac burned out bulbs. Attempted to run a forced harvest in icemaker,icemaker gears not rotating diagnosed a defective icemaker,ran harvest test passed,found water tank frozen gave customer recommendations on defrosting water tank in fresh food.
DISHWASHER KITCHENAID KDTE234GPS1 Arrived on site for dishwasher not working correctly. Upon arrival customer stated that their notice the quartz countertop Sometimes get warm to the touch and the unit was running. After further diagnosis thing at the unit I could not find any error codes but I did find that due to how hot the unit gets with the water in the steam sometimes it releases it underneath the countertop causing the upper counter to get more of the touch. At this point I could not find any physical issues with the dishwasher everything on the dishwasher was functioning as designed and I did explain to the customers that due to the new energy-efficient standards these new units do not function as they used to.
DRYER KENMORE 110.870876 Arrived on site for dryer not heating properly. Upon arrival I found after disassembling the unit that all the thermostats checked out fine but the heating element have blown a hole through its entire metal plate that the coils are attached to add head blowing a hole straight through coils also. After getting customer approval I install the new part and retest of the unit and verified that the unit is not functioning as designed and heats well. Call complete.
REFRIGERATOR GE DSHF6VGBCCWW Arrived onsite for refrigerator that had broken plastic coming from the ice bin. Upon inspection I found a piece of the auger arm inside the ice bin had broken and was beginning to crack up by where the ice goes into the dispenser. The customer agreed to replacing the ice bin. The unit is working as designed at this time. Job complete.
WASHER WHIRLPOOL LSQ9549PW5 Arrived to inspect washer not completing cycles. Ran a quick load and found the timer to be defective causing the unit not to advance properly. Ordering the timer WP8557301 and office to reschedule the customer for follow up visit.; ordrng 1 WP8557301 (see film card)
DISHWASHER KITCHENAID KDTM604KPS0 Arrived onsite to install previously diagnosed parts. I installed the upper spray arm manifold with spray arm attached and ran a quick diagnostics cycle to maker sure the arm spins correctly. The arm spins correctly and the unit is working as designed. No leaks detected during time of service. Job complete.
ICE MACHINE WHIRLPOOL GI15NDXZS0 "Location at enclave before flying j rd,gate code 4169 make right after entering gate.Arrived on site for unit not making full bin of ice,ran diagnostics all test passed,replaced main control and tube assembly,ran diagnostics all test passed,changed ice thickness. hold control for customer in case issue still continues."
WASHER FRIGIDAIRE FAFW3577KB1 Arrived to inspect front load washer not completing cycles. Confirmed the complaint
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Arrived on site to install previously diagnosed parts after installing they need a gasket Brackets and icemaker as designed. Call complete
WASHER WHIRLPOOL MHW5630HW0 "Arrived on site to inspect washer for not draining, upon inspection found the drain pump clogged, cleaned pump and tested. Complete"
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site to inspect fridge for not making ice quietly, upon inspection found the the valve loudly filling lower icemaker, ordering valve and water pressure reducer, customer had issue with water under deli drawer, found drain pan bowed, ordering shim kit. Office to reschedule ; ordrng 1 SHIMKIT (SHIM KIT ) and 1 W10394076 (VALVE ) and 1 WATERPRESSUREKIT (WATER PRESSURE KIT )"
DRYER WHIRLPOOL WED92HEFW "Arrived on site for customer complaint of u it not heating and door liner coming off, found unit would heat fine, found venting issue. Instructed customer to have vent checked. Found broken seal on inner door liner. Ordering inner door. ; ordrng 1 W11188529 (Inner door)"
DRYER WHIRLPOOL WED4815EW1 "Arrived on site for dryer not tumbling. I inspected the unit and work area. I opened up the dryer cabinet and found the belt and motor pulley snapped. I removed the motor and replaced with new. I replaced the belt, belt tensioner, and quite wheels. I reassembled the unit and tested. The unit is now operating as designed. Job complete."
MICROWAVE WHIRLPOOL WOC54EC0HS01 Arrived on site to possibly install previous diagnosed part.I inspected the unit and work area. I put the unit into diagnostics and found fault code f6e4 User interface/ACU state status mismatch. I looked at the software version and found no information populating. I gained access to the acu and replaced it with new. I checked the software version again and all version populated. I tested the unit and it is working as designed. Job complete.
WASHER WHIRLPOOL MVWB855DC3 "Arrived on site to inspect washer for not latching, upon inspection found issue with latch, replaced latch
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site for customer complaint of unit not powering on, found L1 loose at junction box, I connected wire, unit tested good."
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on site to install previous diagnosed part. I gained access to the console and replace with new. I powered the unit on and it is now working as designed.
MICROWAVE WHIRLPOOL WMH73521CS6 "Arrived on site to inspect microwave for not turning turntable, upon inspection found the harness burned replaced harness and checked for voltage, 120v at harness plug and turntable, turntable had tested good previously but it has burnt out due to customer use. Ordering new turntable motor. Office to reschedule ; ordrng 1 W10642989 (TURNTABLE )"
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived onsite to install previous diagnose parts. I replaced the ice bin and the ice maker. I tested the unit and it operated as designed. Job complete.
REFRIGERATOR KITCHENAID KFIV29PCMS03 Arrived onsite for refrigerator with ice cream getting soft in the FC. Upon inspection I found the FC at 20*F when set to 0. I also found a large build up of frost on the FC evap cover. I went into diagnostics mode and tried to force defrost but got no response. I tried activating the defrost heater but the bi metal showed open and would not turn on. The unit will need a FC evaporator motor and UI control for repair UI (W10759802) ordering the UI and returning with the evap motor and bimetal which should be apart of the same harness. And advised the customer to do a manual defrost 24 to 48 hours before we return due to the amount of frost on the evaporator cover had them sign a disclaimer. ; ordrng 1 W10759802 (cntrl-elec)
REFRIGERATOR WHIRLPOOL WRS571CIDM01 Arrived on site for ice maker not working. I inspected the unit and work area. I UI the unit into test 45 and it failed. I inspected the wiring at the bottom of the door and I found it broken. I repaired and extended the wiring at the customers request. I retested the unit and found it operating as designed.
WASHER MAYTAG MHW6630HC0 "Arrived on site to inspect washer for not stopping, upon inspection found no issues that I could diagnose, spoke with techline and did full testing, no problems found. Sr # 7729382345 . Complete"
REFRIGERATOR WHIRLPOOL WRT111SFDB04 "Arrived on site for no cool. Compressor powering on for 5 secs then shuts off diagnosed a defective starter,installed a new starter powered unit on compressor powered on and started cooling ; used 1 8201786 (START DEVICE) from stock"
REFRIGERATOR GE GSH25JFXBBB "Arrived on site to diagnose refrigerator with temps rising in freezer, causing nice cream to be overly soft. Performed diagnostic and sealed system check. Found the evap only had a partial frost pattern on the bottom and most of evap was clean with no frost pattern. Checked condenser and found condenser wasnt overly dirty. Unit went into defrost as soon as I pulled it out. But compressor has been running. Compressor was warm, but not scalding hot. Recommend sealed system due to lack of frost pattern. Ordered sealed system parts and AUTHO, office to schedule.; ordrng 1 AUTHO (AHS AUTHO ) and 1 TJ90SF8404 (NON WP ACCESS VSLVE) and 1 WPW10143759 (dryer) and 1 WR87X20798 (compressor) and 1 WR87X29147 (ref evaporator)"
VENTHOOD WHIRLPOOL WVU57UC0FS Arrived onsite for vent hood fan making noise. Upon inspection found fan was cracked and when programmed for high speed the blades would rub on the housing. Will need to replace blower assembly. Office to reschedule. ; ordrng 1 W11100658 (blower-fan)
WASHER WHIRLPOOL MVWB765FW3 "Arrived on site for customer complaint of clicking noise, found noise coming from gearcase, I replaced gearcase, and calibrated unit. Tested good."
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived onsite for refrigerator with water leaking down from the top of the unit. Upon inspection I found the unit had been recently defrosted and there was a lot of water that came out of the front and the RC evaporator cover had frosted up. I accessed the RC evaporator and found the drain pan slightly warped I found the thermistor showing good resistance but in the wrong position on the evaporator. I repositioned the thermistor added some shims to the drain pan and re assembled. I tested the ice maker and components and all tests passed. I accessed the main control and tested voltage for the FC thermistors. I found the control not outputting correct voltage to the FC compartment thermistor. The unit will need a new main control for repair. Job complete. Main control (WPW10624574)
REFRIGERATOR WHIRLPOOL WRF757SDHV00 "Arrived on site for no ice and lights. Found upper and freezer leds dim,ran diagnostics optics passed,ice box fan passed,error E2 ran harvest test failed. Replaced icemaker and freezer led module,power cycled unit ran harvest test passed,no errors fill test passed,all leds working as designed. ; used 1 W10695459 (MODULE) from stock"
REFRIGERATOR KITCHENAID KRMF706EBS01 Arrived to inspect refrigerator not cooling. Customer advised while on vacation his son came by to check the house and found water on the floor in front of the refrigerator and discovered the unit wasnt cooling properly. Customer pointed out a cold streak on the back cabinet of the unit just above toe compressor. I called WPTL and spoke with ANDREW SR# 7729382387 and was told the cold streak was directly related to W11092686F service pointer and it was related to a possible Thermistor issue.Was told to order W11457241 kit for refrigerator evaporator (test set to 02step 4/ test 4 refrigerator and freezer only in step 5/4)Also ordering research for SHIMS for the first evaporator .; ordrng 1 CNOTE (SHIM FOR FF EVAPORATOR ) and 1 W11457241 (KIT)
DISHWASHER JENN-AIR JDB1250AWP Arrived onsite to install previously diagnosed parts. I installed the the door latch and tested the unit. The unit is working as designed at this time and no leaks detected during time of service. Job complete.
WASHER WHIRLPOOL WTW5105HW0 "Arrived onsite for washer making noise. Ran diagnostics and found F7E1 Tachometer missing. Could hear noise from bottom of unit and unit would not spin. Upon inspection found that the unit has a faulty gearcase. Caused unit to drop and pulley to rub on plastic cover, busted belt and warped motor pulley. Will need to order and replace gearcase, cam, motor, and belt. Office to reschedule ; ordrng 1 W10721967 (drive pulley) and 1 W10913953 (actuator) and 1 W11026785 (motor-drve) and 1 W11239857 (belt) and 1 W11423758 (GEARCASE )"
REFRIGERATOR WHIRLPOOL ED5JHEXTB00 "Arrived on site for refrigerator leaking out of the freezer. Found drain for evap in freezer is clogged, and running water out the front. Removed freezer drain and cleaned out. Melted down ice buildup on floor and around drain. Tested and unit is now draining properly. Call complete, no water leaks found."
REFRIGERATOR WHIRLPOOL WRF989SDAM00 "Arrived on site for fridge having low ice production.
REFRIGERATOR WHIRLPOOL KRFC604FSS02 Arrived onsite for refrigerator with some frost build up. Upon inspection and a conversation with the customer I found that the Freezer bin had come off track and started causing frost build up but the customer re positioned it and the frost has since gone away. I also found the RC right side door gasket was torn and will need to be replaced . Ordering Gasket RC (W10917313) office to R/S due to part availability. ; ordrng 1 W10917313 (gasket-dor)
RANGE WHIRLPOOL ACR4303MFB4 "Arrived on site for customer complaint of burners shutting off, found unit working as designed, the burners get red hot on high and cycle on and off depending on temperature setting on all other settings. Tested good."
DISHWASHER GE GSD1100G00WW "Arrived on site to inspect dishwasher for leaking, upon inspection found the inlet tube and pump leaking immensely, ordering line and all water tubing and system. Office to reschedule ; ordrng 1 INLETWATERLINE (INLET WATER LINE)"
DISHWASHER WHIRLPOOL WDT970SAHV0 Arrived onsite for brand new dishwasher not draining. Upon arrival I was informed the disposal was also brand new. I found the disposal dishwasher tab had not been punched out. I removed the tube and reconnected the drain hose. I ran a diagnostics test on the unit and all functions passed. No leaks were detected during time of service. Job complete.
ICE MACHINE GE GNE29SKHSS "Arrived on site for no ice. Ran icemaker through a forced cycle icemaker not responding diagnosed a defective icemaker,installed a new icemaker ran new icemaker through a cycle passed,found water not entering icemaker,checked filter assembly,found filter not installing into housing advised customer to replace icemaker."
WASHER AMANA NTW4516FW3 Arrived onsite for a washer that is leaving lint on clothes after wash. Upon inspection I found that while in high spin on the slow down the unit makes a scratching knocking noise. All other functions passed. The unit will need a new gearcase for repair. Ordering Gearcase (W11454741) drive motor (W10890624) actuator (W10913953) splutch kit (W10721967) belt (W11239857) and returning with the rest of the drive system just Incase. ; ordrng 1 W10721967 (drive pulley) and 1 W10890624 (motor-drve) and 1 W10913953 (actuator) and 1 W11239857 (belt) and 1 W11454741 (GEAR CASE)
WASHER KENMORE 110.2513241 Arrived on site for washer repair. I inspected the unit and work area. I put the unit through diagnostics and found over loud fault code and motor fault speed error code. I inspected underneath the unit and found no oil. When I ran the unit I found the tube spinning and agitating. I also found the actuator working properly. I spoke to the customer about the gear casing needing to be replaced to repair the unit. The customer stated they were going to get a new washer. Job complete.
ICE MACHINE WHIRLPOOL KUIX505ESS1 "Arrived on site for customer complaint of unit having melted tubes, found water pan, water pan drain pump, and water pan tubes melted and broken. Ordering parts. ; ordrng 1 WPW10489125 (Pump) and 1 W11097809 (Tube) and 1 W10837384 (Water pan) and 1 Cnote (Office to reschedule)"
WASHER WHIRLPOOL WFW75HEFW0 "Arrived onsite for washer with error code F3E1. Checked pressure hose, tested good. Tested DC voltage at ACU and got 5.08vdc. Need to replace pressure sensor. Replaced sensor and cleared stored error code. Could not due complete test as unit was put in the garage. Job complete"
REFRIGERATOR AMANA ART318FFDS06 Arrived on site for cooling. Dye on lockring original lockring on evaporator,removed lockring found no correct lockring,called tech support got correct lockring W11401413 ordering correct lockring to complete repair ; ordrng 1 2HRS and 2 W11401413 (COUPLER)s"
OVEN WHIRLPOOL WOS51EC0AS00 "Arrived on site for customer complaint of unit not heating properly, found failed broil relay on control board
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site for no ice. Ran diagnostics found ice build up around shut off arm,removed housing ran fill test found water spraying on cover due to obstruction in fill tube,removed obstruction ran fill test good water flow correctly into icemaker."
DRYER MAYTAG MED7230HW1 "Arrived onsite for dryer showing vent error codes and wont finish cycle. Upon inspection I found a stored error code of F3E2. I ran a vent test 3 times using the provided vent test kit and found the unit has poor airflow. I disconnected the vent hose and ran the test again and found the test passed showing good air flow. I advised to the customer that they would need to have their vents professionally cleaned for the unit to work properly. In the event of a callback please send the moisture sensor, main harness and main control."
DISHWASHER WHIRLPOOL KDTM354DSS3 "Arrived on site to follow up o on dishwasher making noises. Customer said the unit had shown errors, and seems to have multiple noises coming in at different times. Found codes for slow drain. Tested unit through 2 diag cycles and found no abnormal noises. Drain is strong as is sump and motor. Advised to run affresh cleaner through unit to help if anything is congested. Advised customer to get video of noises and where they are coming from to help troubleshoot. Nothing collected today since parts warranty was not used. Call complete."
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived onsite for refrigerator not producing ice upon inspection I found the ice maker turned off. I turned it on and ran a full diagnostics on the unit. I found the ice maker filling and harvesting as designed during diagnostics. Temps in FC and RC checked good. All other functions in diagnostics passed including water dispenser. I inspected the evaporator and it had a good frost pattern with the evap fan running as designed . The customer stated that the RC temp settings had been changed by their kids at some point to the lowest temp which could have caused the reservoir to freeze up briefly not allowing water to make it to the ice maker. The unit is working as designed at this time and no leaks were detected during time of service.
REFRIGERATOR WHIRLPOOL WRX988SIBM01
WASHER GE GTW330ASK2WW "Arrived on site for customer complaint of wet clothes and loud noise, found drain pump working found loud noise coming from transmission during spin, and not spinning properly. Ordering transmission, mode shifter, and pulley. ; ordrng 1 WH38X27335 (Transmission) and 1 WH05X25036 (Mode shifter) and 1 WH03X32097 (Pulley) and 1 CNOTE (Office to reschedule /Auth) and 1 Cnote (2 hour job)"
OVEN WHIRLPOOL WOD51EC0AS01 "Arrived on site to diagnose oven that has no power and locked door after self clean. Found thermal fuse open. Replaced thermal fuse and retested. Unit is working as designed. Call complete."
REFRIGERATOR KITCHENAID KSSC42QMS01 "Arrived on site for no ice. Optics passed,icemaker not running through a forced cycle diagnosed a defective icemaker,replaced icemaker ran hard reset icemaker ran through a cycle and filled with water."
DRYER WHIRLPOOL WGD9400SW0 "Arrived on site to diagnose dryer that was not drying. Found unit tumbles but does not heat. Tested thermal fuse and found open thermal fuse. Will need new thermal fuse to continue diagnostic. . ; ordrng 1 WP3392519 (thermal fuse)"
WASHER WHIRLPOOL MVWB835DC4 "Arrived on site to diagnose washer giving LF error and not spinning. Found the following errors - F8E1 Long Fill, F8E6 Water Hazard, F3E2 Inlet water temp fault, F0E4 Spin limited by water temp. All errors point to failed hot valve and thermistor. Replaced valve and retested. Ran through diag cycle with no errors. Ran rinse and spin and normal cycles and verified unit is filling. Unit feels like the water pressure going to the washer is not super strong, and may also be contributing to the LF error. Advised homeowner they may need to remove the anti hammer valves if the water pressure can not be increased to the house. No water leaks found. Call complete."
RANGE WHIRLPOOL WFE320M0ES2 Arrived on site to replace previous diagnose part. I gained access to the control and replaced it with new. I tested the unit and it is working as designed . Job complete.
COOKTOP KITCHENAID KICU569XSS00 Arrived onsite for cooktop error codes. Unit was giving F47 power from control to UI and two F61 no power from control board. These errors would occur intermittently. Parts were R/WO. Will return with replacement module and display. Cooktop seemed to be sealed onto the granite counter top so notified customer that the unit will need to be made accessible for our return. Office to reschedule.; O-emld tckt
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Arrived on site for icemaker not working. I inspected the unit and work area. I temp tested the freezer and found it at 0 degrees. I inspected the rc evaporator and found an ice ball forming on the left side and the drip pan was bent upwards. I put the unit through test 56 and found error code e2 ice maker motor can find home position. I put the unit it through a harvest cycle and it failed. I steamed out the ice ball and used shims to reshape the drip pan. I replaced the ice maker with new. I tested the unit and found it operating as designed. Job complete.
REFRIGERATOR WHIRLPOOL WRS321SDHV01 Arrived onsite for refrigerator ice maker leaking. Upon inspection found leak was being caused by frozen fill cull and fill line. Valve is allowing water to drip in and freeze. Will need to order and replace inlet valve. Bringing back ice maker just in case ; ordrng 1 WPW10179146 (valve-inlt)
MICROWAVE WHIRLPOOL WMH31017AB4 "Arrived onsite for for error code and unit turning on the. The door is open. Upon inspection found faulty door switches to the cause of the main issue. The F1E4 4903 relay error may also be caused by the faulty switches. If not control will need to be replaced as well. .; ordrng 1 W10138793 (fuse)"
DRYER WHIRLPOOL MDE5500AYW "Arrived on site to diagnose dryer that was not heating. Ran unit and found tumbling but no heat. Tested fuses and cutoffs and found good. Tested element and found open element. Replaced element and retested unit is now heating as designed.
REFRIGERATOR WHIRLPOOL GS6NBEXRS01 Arrived onsite for refrigerator with dispenser problem and air getting into the ice bin causing ice to freeze. Upon inspection I found the ice dispenser door gasket was worn down causing air to get into the ice bin and freeze. I also found the dispenser motor dead and the coupling missing. I replaced the dispenser door and will need to order the Spring (WP2198607) washer (WP2212370) seal (WP2198628) motor (WP2252130). Drive shaft (WP2305243) washer (WP2305382 ) just Incase. Office to R/S due to the availability of some parts. ; ordrng 1 WP2198607 (spring) and 1 WP2198628 (seal) and 1 WP2212370 (washer) and 1 WP2252130 (ref auger motor) and 1 WP2305243 (shaft) and 1 WP2305382 (washer)
WASHER WHIRLPOOL WFW96HEAC0
RANGE WHIRLPOOL WFG320M0BS3 Arrived onsite for range that gets very hot on the outside while baking. Upon inspection I found no stored errors. I preheated the unit to 350 and found that the control panel gets very hot on the right side where the vent slot is located after preheat is done. The customer also advised that the front door and handle also get very hot during baking and I found the cooktop getting hot as well I could not recreate the handle getting hot but I advised that its fairly normal for these components to get hot or warm during baking. The unit is heating and cycling as designed at this time and no gas leaks detected during time of service. Job complete.
WASHER MAYTAG MVWB865GC0 "Arrived on site for customer complaint of unit taking to long during rapid wash, I found error codes F0e3 and f2e1 in diagnostics mode, I cleared error codes and ran test cycle, unit tested good. Ran calibration cycle, unit tested good.
REFRIGERATOR GE TFX26ZPDAWW "Arrived on site for cooling complaint. Removed evaporator cover,ohmed heater diagnosed a burned out heater,replaced heater assembly."
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site for range burners not lighting properly. I inspected the unit and work area. I found the right rear burn not lighting. I replaced the burner head and retested. The unit is now operating as designed.
REFRIGERATOR KITCHENAID KRSF505ESS01 "Arrived on site to install parts prev tech order. Replaced icemaker assembly,ran diagnostics icemaker passed harvest test,ran fill test passed.
DISHWASHER KITCHENAID KDTE254ESS2 "Arrived on site for customer complaint of unit not draining, found broken glass in pump assembly. I removed glass, unit tested good.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site to install diagnosed parts. Found unit had over an inch thick ice built up still. Had customer sign waiver and defrost unit. Buildup too thick to melt with steamer in a timely fashion
MICROWAVE WHIRLPOOL WOC54EC0HS01 Ive been on site for oven that was giving another UI panel issue. Upon arrival customer stated that the unit would occasionally reset itself. Upon her entering diagnostics I can find any error codes but I went ahead and installed a new UI as well as main control panel and reconnected the unit the Wi-Fi unit is now functioning as designed call complete.
WASHER MAYTAG MVWB880BW0 Arrived onsite for noisy washer. Tested unit and unit was noisy through test cycle. Tested individual spin test and customer confirmed the noise. Unit will need complete bearing replacement and rotor /stator.
COOKTOP KITCHENAID KCGC506JSS00 "Arrived on site to install name plate, after installing, unit tested good."
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for lights issue. Per customer all leds will power off and then comeback on,while lights power off water dispenser stops working,tested deli ui good. Ordering led control ; ordrng 1 W10804160 (LED CONTROL) and 1 WPW10624574 (POWER SUPPLY)"
WASHER WHIRLPOOL WTW7300DW0 Arrived on site for washer leaking. After running a diagnostic test I did not find in the air codes but I did buy during the cold Phil cycle the water inlet valve would leak.
DRYER AMANA NTW4516FW1 Arrived to inspect washer not spinning out towels. Ran diagnostics test mode and found unit functions properly. Discovered the customer was using several cleaning items that was causing over suds issues. Unit works as designed Customer satisfied Extended warranty
OVEN WHIRLPOOL WOD51EC0HS01 Arrived onsite for wall oven that wont bake. Upon inspection I found the oven frozen on the bake screen and would not allow you to exit. I cycled power at the breaker and the console restored function. I put the unit into diagnostics and found 2 stored error codes for UI to control miscommunication and upper cooling fan speed. The customer advised me that the failure happened after about 3 hours of cooking using both upper and lower ovens at the same time. I cleared the error codes and preheated the unit to 350. I could hear the fan turn on and sounded normal. I could not recreate the issue at this time. I found the unit had not ever been connected to WiFi. I informed the customer that this would be important for optimal performance and we got the unit connected while I was onsite. The unit is working as designed at this time
REFRIGERATOR WHIRLPOOL KBFN502ESS00 "Arrived on site to inspect fridge for door issues, upon checking parts found no screws provided, will return with proper screws. Office to reschedule ; saved tckt"
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Arrived on site to diagnose refrigerator that was freezing items on the top shelf next to vent and in the back of crisper. Examined unit and found the airflow channels on all shelves were blocked and not allowing air to pass. Blocked channels will result in cold air pockets forming and freezing items in them. Advised customer to clear out all shelf gaps to make sure unit can spread the cool air, and avoid putting easy to freeze items in front of the vent. Showed customer where the thermistor in the RC was and to make sure air can radiate properly. Could not find any other issues present. Call complete, unit working as designed."