We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Woodway, TX 76712
Jonathan M
Job Details: 11/22/2022
Arrived on site to install previously diagnosed heart. Inspected unit and work area. Replaced the evaporator fan assembly and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ0
Near Mustang Ridge, TX 78610
Leonardo
Job Details: 11/22/2022
Arrived on site to test unit for center burner not working. Test unit and found bad burner head. Replaced burner head test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Austin, TX 78746
Luis
Job Details: 11/22/2022
"Arrived on site for water not dispensing. Found water line freezing,decreased temp setting to prevent water line freezing in fresh food compartment"
We serviced a
WHIRLPOOL FREEZER
Model KBFN502ESS02
Near Austin, TX 78738
Luis
Job Details: 11/22/2022
"Arrived on site for no cool. Replaced evaporator,3 way valve,solenoid and evaporator,vacuumed system down unit kept vacuum recharged system to manufacture spec powered u it on checked low side pressure good."
We serviced a
MAYTAG DRYER
Model MDE5500AYW
Near Georgetown, TX 78633
Lou
Job Details: 11/22/2022
"Arrived on site to inspect dryer drum not turning. Upon further inspection, I tested the unit and found the drum not turning. Disassembled the unit and found the belt had flipped over and the smooth side was on the drum side and not providing any grip for the drum to turn with a load. Corrected the belt and retested and reassembled the unit and retested again. Unit is operating as designed. No lint observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Austin, TX 78723
Wesley
Job Details: 11/22/2022
Arrived onsite and replaced parts per diagnosis. Found gasket needed only to be heat treated to resume the proper shape. Unit is now operating as designed. Advised customer on repair.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW2
Near Spicewood, TX 78669
Kevin
Job Details: 11/22/2022
"Washer is in a barndominium next to a winery, it is the large silver building on the right. Arrived on site and inspected washer and found all functions are operating properly but there is no water flow from hot water. Found hot water was off and customer was attempting to use a warm cycle. Turn hot water back on and it is now working properly. Informed customer that if they only want to use cold water tap cold setting is the only option that will complete a cycle. Job complete"
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Temple, TX 76501
David Z
Job Details: 11/22/2022
"Arrived on site to diagnose washer that was not starting cycles. On arrival tested unit and found unit responsive. I found the water hoses backwards and only hot turned on. Swapped hoses and ran test cycle. Verified all working as designed, with no verifiable issues. Call complete."
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Seguin, TX 78155
Andrey
Job Details: 11/22/2022
"Arrived on site to test unit for no power, tested unit found unit did not have a power cord installed, installed power cord provided by customer, powered on unit but no heat, checked voltage and found unit is not receiving proper voltage, advised customer to hire a electrician to address this issue, at this time job complete"
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near McMahan, TX 78616
Joe Z
Job Details: 11/22/2022
Arrived onsite for will not turn on. Upon arrival inspected unit. Console is not responding. Checked polarity and is good. Got correct voltage from control to console. Need to replace console. Replaced the control panel W11413567 and test unit. Unit operates as designed. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near McMahan, TX 78616
Joe Z
Job Details: 11/22/2022
"Arrived onsite to install previously ordered parts. Replaced control W11546690, harness W11546681, and thermistor WPW10384183. Test unit and unit now goes into defrost . Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GZ25FSRXYY2
Near Georgetown, TX 78626
Gerry C
Job Details: 11/22/2022
"Arrived to inspect ice dispensing continuously. I found the actual issue with the unit was the auger motor for the ice bin was that part running and the ice being dumped out was actually due to the pressure of the ice from the auger and not from being commanded open by the UI. I tested at P13 of the main board and found a closed circuit to the auger motor at all times, allowing line VAC to pass through anytime the door switch was closed. No leaks observed during service. ; ordrng 1 WPW10404689 (Main Control)"
We serviced a
LG WASHER
Model WM2501HVA
Near Salado, TX 76571
Tyler
Job Details: 11/22/2022
Arrived on site for washer giving IE error towards end of cycle. Upon arrival confirmed issue and found cause of failure was cold side inlet valve. After getting customer authorization made repair and tested unit on 3 cycles and verified no errors were occurring. No leaks present. Call complete
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Austin, TX 78726
Vincent
Job Details: 11/22/2022
"Arrived on site for washer, inspected unit and work area. customer complaint was washer not draining or spinning properly. Stored error codes F0E3 F8E1 F2E1. Called techline and spoke with Andrew sr#7735110171 and suggested to replace control board. Im ordering control and scheduled customer to return on 11/30/22 and office will contact customer with time frame. No leaks where observed during service.
We serviced a
KITCHENAID ICE MACHINE
Model KUIC15NRXS0
Near Austin, TX 78746
Luis
Job Details: 11/22/2022
"Arrived on site. Removed front cover found ice slabs made and sitting on grid cutter,found broken wire on fgrid cutter and found water leaking from drain cap. Unit will need a new cap and grid cutter ; ordrng 1 WP2185696 (Cap) and 1 WP2313637 (Grid cutter), states that autho needed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB543CMJZ00
Near Austin, TX 78704
Wesley
Job Details: 11/22/2022
Arrived onsite and found fresh food sectionn 65 degrees. Found freezer at 10f. Found evap frozen through with over an inch of ice. Called techline to report findings. Spoke with Bruce and with drew. Sr#7735106970 found thermistors in range and found the heater circuit open line from the control. Ordering sealed system repair to replace evap and heater assembly. ; ordrng 1 R600 (Evap heater circuit open line from control) and 1 R600 (LOKRING required Aluminum cap tube)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Cedar Park, TX 78613
Paul
Job Details: 11/22/2022
Arrived onsite for a refrigerator not cooling correctly in either compartment. I found out the unit is getting partially cold in the FC but the RC is at room temp except at the bottom. I found 123VAC to the evaporator fan and its not running. The fan will need to be replaced. The customer will not be back until December 25th. Ordering WP2315549 evaporator fan. Office to RS.; ordrng 1 WP2315549 (Evaporator fan)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV00
Near Lockhart, TX 78644
Joe Z
Job Details: 11/22/2022
Arrived onsite for Broken or Missing Parts. Upon arrival inspected unit and found ice tray detached from icemaker. Need to order icemaker. ordrng 1 W10873791 (Ice maker)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Andice, TX 78628
Lou
Job Details: 11/22/2022
"Arrived on site to inspect dishwasher not cleaning dishes. Upon further inspection, the customer advised that the drain screen is missing and the lower spray arm is not attached and the unit is not cleaning the dishes well. I inspected the unit and found the screen missing and the lower spray arm not attached properly. Re-attached the spray arm and placed the unit in diagnostics showing error code F7E1-incoming water temps too low. I cleared the code and continued with testing. I tested amp draw at the harness mat the junction box and found the element is showing 7-9amps during wash and drying cycles of diagnostics. All of the other components are within amp draw range as well. Customer advised that they have a water softener system. I made recommendations for use and care, as well as, detergent and rinse aid use (see photo of LBH). No water leaks observed during service. Returning tech see sticky note; ordrng 1 WPW10463906 (Screen)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Mustang Ridge, TX 78610
Joe Z
Job Details: 11/22/2022
"Arrived onsite for Not Cooling - Both Sections . Upon arrival inspected unit and found compressor energizing , then turning off after a couple seconds. Test compressor and found common to ground showing resistance. Contacted SW for assistance. Suspecting a burn out. Returning tech Check for possible burnout. This is a r134a system.Ordering complete sealed system components including compressor,evaporator,condenser,access valve,UI drier, nitrogen, tube kit. Office to reschedule ; ordrng 1 WPW10466675 (Compressor) and 1 876765 (Tube kit) and 1 WPW10608485 (Evaporator) and 1 W10559262 (Condenser) and 1 Nitrogen (Nitrogen) and 1 WPW10143759 (UV drier) and 1 W10913906 (Access valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ03
Near Austin, TX 78749
Scott
Job Details: 11/22/2022
Arrived on site for fridge making rattling noise . Found compressor feet failing and allowing compressor to rattle . Ordering feet . No water leaks detected at time of service. Call to set return ; ordrng 4 W10806346 (Compressor feet)s
We serviced a
WHIRLPOOL FREEZER
Model WZF79R20DW06
Near Cedar Park, TX 78613
Paul
Job Details: 11/22/2022
Arrived onsite for a freezer with the over temp light staying on. I checked the temp inside the freezer and found it at 0 degrees and the over temp light was on. I could not get the over temp light to reset using the control. I cycled power and was able to get it to reset and turn off. The customer stated that they did reset the light but after about three hours it had come back on. The customer stated that nothing in the freezer has ever thawed or become soft. I explained to the customer that I would order another control and to monitor and see if the light comes back on. If it doesnt turn back on then it should be good and the call should be cancelled. Ordering W11579401 control. Office to RS.; ordrng 1 W11579401 (Control)
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Jarrell, TX 76537
David Z
Job Details: 11/22/2022
"Arrived on site to diagnose oven throwing an F1E0 code. On arrival found code is present, which is a code for display board failure. I was able to cancel the error and check in diagnostic mode, and found an F2E1 error for stuck key. Ordering a console / UI assembly to resolve. ordrng 1 W11600643 (Control Panel)"
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS01
Near New Braunfels, TX 78132
Andrew
Job Details: 11/22/2022
Arrived on site to test unit for no ice production. Found water level sensor thinking reservoir is full when empty. Also found compressor kicking on and off intermittently. Recommend compressor replacement. Needing 2hrs and SS tech on return visit. ordrng 1 WPW10605286 (Compressor) and 1 WPW10200037 (Dryer tube) and 1 W10913906 (Access)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Austin, TX 78747
Scott
Job Details: 11/22/2022
Arrived on site for water still leaking from washer . Ordering per service pointer W11651001 new tub ring . Also reordering faucet switch assembly and bezel . Call to set return . C-NOTE ; ordrng 1 W11094304 (Ring tub) and 1 W11094976 (Bezel) and 1 W11175629 (Faucet switch)
We serviced a
WHIRLPOOL RANGE
Model KCGC506JSS00
Near Austin, TX 78702
Scott
Job Details: 11/22/2022
Arrived on site for right front burner not lighting or taking long time to ignite . Found bottom of cap rough and not allowing cap to sit properly . Ordering caps . No gas leaks detected at time of service. Call to set return ; ordrng 1 W11121390 (Caps)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Temple, TX 76502
David Z
Job Details: 11/22/2022
"Arrived on site to diagnose refrigerator that was not cooling in either compartment. Examined unit and found warm Temps on both compartments. Compressor was not running at time of service. Could hear the start device clicking and compressor not starting. Checked compressor and found it was hot and locked up, due to sealed system failure. Verified lines are steel and not aluminum, no lok rings needed. Ordering R600 sealed system parts. Office to schedule.; ordrng 1 W11635510 (Compressor) and 1 R600Kit (R600 Kit) and 1 W11546692 (Evap) and 1 Wpw10143759 (Dryer) and 1 W11506635 (Access Valve)"
We serviced a
WHIRLPOOL RANGE
Model KFGC558JSS00
Near Austin, TX 78739
Kevin
Job Details: 11/22/2022
"Arrived on site and found bake cycle will trip gfci on right oven only. Broil cycle works fine. Left oven bake works fine. Checked ignitor wire for damage and it is fine. Spoke with tech line and they recommended replacing control board. After replacing powermax control nothing changed. If bake is started with door open it will ignite but as soon as door is closed gfci trips. Same with convection bake. Broil, and convection roast work fine and do not trip gfci. Spoke with techline again and the recommended replacing UI, will also bring DSI and power max extension. 7735110870; ordrng 1 W11355250 (Control) and 1 W11406541 (Control)"
We serviced a
KITCHENAID OVEN
Model KODE500EBS04
Near New Braunfels, TX 78132
Andrew
Job Details: 11/22/2022
Arrived on site to test unit for not keeping temps properly. Tested unit and found no issues with unit. Advised against using hanging thermometers as they cannot keep up with temp fluctuations. Job complete.
We serviced a
KITCHENAID COOKTOP
Model KCED600GBL01
Near Round Rock, TX 78681
Vincent
Job Details: 11/22/2022
"Arrived on site for cooktop, inspected unit and work area. customer complaint was cooktop broken. customer states cooktop was broken when delivered. Cooktop was uninstalled and unable to test. I explained to customer we will need the unit to be installed before we return to install glass. ; ordrng 1 W11051484 (Cooktop glass)"
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Seguin, TX 78155
Andrey
Job Details: 11/22/2022
"Arrived on site to test unit for no ice production, customer stated that RC is not cooling also, tested unit found defrost system failed, FC evaporator cover frozen over, ran ice maker through diagnostics, ice maker completed cycle and filled with water, defrost issue is effecting ice production, will need control box, FC thermistor and evaporator harness, ordering parts, office to reschedule ; ordrng 1 W11546609 (Control box) and 1 W11546681 (Evaporator harness) and 2 W10384183 (Thermistor)s"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Burnet, TX 78611
Maurice R
Job Details: 11/22/2022
Arrived onsite for previously diagnosed parts. On arrival found the pump was not working. Installed the pump and tested unit. Got a H20 error pulled the unit back out and found the hose was pinched. I put the unit back in diagnostics mode and was looking for water leaks and noticed water streaming in the right back corner. On inspection found that the unit had a seam that was leaking at the top right corner. Informed the customer that the dishwasher tub needed to be replaced. Ordering a new tub W11409865. There were water leaks detected during service. 3rd party warranty needs to approve the parts. ; ordrng 1 W11409865 (Tub) and 1 W11537778 (Heating element)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Elgin, TX 78621
Matthew
Job Details: 11/22/2022
Arrived onsite for dishwasher not draining. Upon arrival inspected unit. Found that issue was actually wash motor failed. Unit does fill and drain. Diagnostics showed 4/3 motor failure and confirmed with test. Office to reschedule ; ordrng 1 W11025157 (Sump and motor) and 1 W10906426 (Control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Austin, TX 78749
Luis
Job Details: 11/22/2022
"Arrived on site for cooling complaint. Found fresh food evaporator heavily incased in ice. Ordering drip pan and harness to cover repair per service pointer,customer will defrost unit; ordrng 1 W11457241 (Drip pan)"
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Pflugerville, TX 78660
Cliff
Job Details: 11/22/2022
Arrived on site to diagnose a cooktop with a burner not lighting. Found ignitor clip missing and it will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 8286863 (Clip)
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Clifton, TX 76634
Jonathan M
Job Details: 11/22/2022
"Arrived on site for a wall oven that wont turn on. Inspected unit and work area. The customer advised that the unit will turn on but the inside buttons inside of the white screen will not work. Did confirm that the home button, light button, and menu options button were functional but The inner screen would not except any selections. Checked wiring and found all wiring secured and connected. The unit will need a new user interface for repair. Ordering the user interface in the office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11297709 (UI)"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW2
Near Bertram, TX 78605
Maurice R
Job Details: 11/22/2022
"Arrived onsite for washer not spinning. On inspection found that the unit did not agitate or spin. Checked voltage to the actuator in had 5VDC, checked the cap and it was 45.7u found error F7E5 Installed new actuator. Tested again still no spin cycle. Ordering motor and capacitor W11428524. ; ordrng 1 W11497303 (Motor) and 1 W11428524 (Capacitor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Waco, TX 76712
Jonathan M
Job Details: 11/22/2022
"Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. The customer advised that both sections have stopped cooling and the unit has been making a clicking sound every three minutes. Remove the back cover and found the compressor scorching hot to touch and was pulling 9.3 A prior to shutting down. The unit will need a new compressor, dryer, and coupler for repair. The office will need to contact the customer about a return date due to limited parts availability. Please schedule service for three hours.; ordrng 1 W11574734 (Compressor) and 1 WPW10143759 (Drier) and 1 W11506635 (Access valve) and 1 R600kit (R600 kit) and 1 Nitrogen (Nitrogen)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS03
Near Spicewood, TX 78669
Kevin
Job Details: 11/22/2022
"Arrived on site and inspect refrigerator and found two loose doorhandles, Customer is also experiencing cheddars from the water line collection on the top of the Water and ice dispenser door. There are also little imperfections on the rail track that the top freezer door right on the bottom freezer door. This makes a rattling noise when moved. Corrected door handles, added Perma gum around waterline connection and this did not correct issue. Will need to bring back a water pressure regulator and in-line waterline to correct issue. Will also bring back both freezer drawers.; ordrng 1 W10394073 (Water line) and 1 W10704090 (Freezer bin) and 1 W10594047 (Freezer bin) and 1 8212547RP (PEX water line) and 1 W10786952 (Pressure regulator)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Georgetown, TX 78633
Gerry C
Job Details: 11/22/2022
"Arrived to inspect noise. I found the unit would squeal loudly anytime there was rotation of the basket or wash plate. I found the gear case was in the early stages of seal failure and oil was just starting to leak into the splutch area. No leaks observed during service. Schedule With 360966, office to contact the customer for scheduling.; ordrng 1 ScheduleWith360966 (Schedule With 360966) and 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W11454741 (Gear Case) and 1 W11428524 (Capacitor 45?F)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Kyle, TX 78640
Joe Z
Job Details: 11/22/2022
"Arrived onsite for water is leaking from under the cabinet. Upon arrival filled tub with water. Inspected tub for leaks and is good. Ran forced drain and no leaks from pump or hoses. Ran a quick cycle and inspected dispenser, Found that intermittently water splashes from over fabric softener dispenser. Need to replace tub ring per service pointer W11651001. Ordering tub ring office to reschedule ; ordrng 1 W11590590 (Tub ring)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204ESS1
Near Austin, TX 78746
Scott
Job Details: 11/21/2022
"Arrived on site for dishwasher not washing . Ran diagnostics got 7-1,8-1 errors . Unit would fill and can hear diverter motor but wash motor isnt kicking on . Found connector to wash not fully inserted. Installed connector correctly wash motor is now kicking on . Ran full test wash and heater is coming on and draining properly. Ran unit in normal mode . All seems to check properly . No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Belton, TX 76513
David Z
Job Details: 11/21/2022
"Arrived on site to diagnose dishwasher with upper rack issues. Found several wheels broken off, resulting in sagging rack. Unit needs new adjustors to resolve. Customer had already ordered parts and had the correct rack adjustor kit. Replaced adjustors with provided parts. Tested and verified proper function. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GX5SHDXVQ01
Near Buda, TX 78610
Andrew
Job Details: 11/21/2022
"Arrived on site to test unit for FC evap frosting over. Found all components working as designed. Drain tube not restricted. Defrost element engaging as designed, bi-metal reading properly. Unit had ideal frost pattern and no sign of excessive frost. Found right side RC door gasket was torn. Customer stated they would replace themselves. job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near Blanco, TX 78606
Andrey
Job Details: 11/21/2022
"Arrived on site to replace previously diagnosed housing, adjuster and top and bottom racks, replaced top and bottom racks, housing and positioners, tested unit unit now functioning as designed job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS00
Near Wimberley, TX 78676
Andrey
Job Details: 11/21/2022
"Arrived on site to replace previously diagnosed UI, RC thermistor and fan scroll, defrosted evaporator, replaced parts, powered unit on, evaporator started to develop frost pattern, fan is running,no leaks detected job complete"
We serviced a
FRIGIDAIRE FREEZER
Model FFU20FC4AW0
Near Wimberley, TX 78676
Andrey
Job Details: 11/21/2022
"Arrived on site to test unit for noise, tested unit found noise coming from fan motor, replaced parts, powered on unit, noise no longer present, job complete"
We serviced a
WHIRLPOOL OVEN
Model CWE5800ACE28
Near Waco, TX 76710
Jonathan M
Job Details: 11/21/2022
"Arrived on site for a while 11 that is not operational. Inspected unit and work area. The customer advised they had multiple parts they wanted us to replace on the unit and that they were made aware that there is no guarantee on any repairs or warranty. Went ahead and replaced all components the customer requested including the wire harness, lower oven thermostat, relay, control, and light socket. The customer advised that he found all the parts third-party. Went to test the unit and found the control immediately pop as voltage was being supplied. Checked around the oven and could not find any shorts or exposed wiring causing the short. The customer advised that he has had three other controls below due to this issue. Spoke to CS and was advised that there would have to be something weird going on with the unit including potential voltage issues as this unit shares a breaker with the cooktop. The customer advised that he does not want to continue forward with any further repair. Call complete."
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Round Rock, TX 78681
Vincent
Job Details: 11/21/2022
"Arrived on site for washer, inspected unit and work area. customer complaint was washer not working. Tested unit in diagnostics and found error code stored F5E1 latch not working. Replaced part and tested. Unit is now operating as designed.
We serviced a
KENMORE WASHER
Model 796.4107311
Near Jarrell, TX 76537
David Z
Job Details: 11/21/2022
"Arrived on site to diagnose washer that was not latching or starting cycles. Throws error DE2, which is a latch code. Tested unit and could hear the lock clicking several times but not engaging.Replaced latch and tested. Verified all working as designed. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KFXS25RYMS2
Near Pflugerville, TX 78660
Cliff
Job Details: 11/21/2022
Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker failed and replaced it. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Leander, TX 78641
Lou
Job Details: 11/21/2022
"Arrived on site to inspect microwave with hole inside interior section. Upon further inspection, I found the wave guide cover had melted (photo). I pulled the unit down from the cabinets and inspected the magnetron and wave guide and all were good. I removed and replaced the cover and placed the unit back in its space and tested. Unit is operating as designed. Will need to contact the manufacturer safety dept next business day to report findings. Job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KUIX335HPS00
Near Spicewood, TX 78669
Kevin
Job Details: 11/21/2022
"Arrived on site and found ice machine is off, after turning it on machine started flush cycle and completed properly. Ice machine then began ice making cycle, confirmed condenser fan is running and heating grid is warm to the touch and in good condition. Observed until first patch of ice was released onto grid and icemaking cycle started again. At this Time could not see any issues ice machine is operating properly. Requested that customer observed ice machine for the next few days.
We serviced a
KITCHENAID OVEN
Model KOSE500ESS00
Near Austin, TX 78717
David S
Job Details: 11/21/2022
"Arrived on site for KitchenAid wall oven not allowing the customer to change the temperature setting in bake. I inspected the unit and work area. I found the unit set to Celsius, I reset the unit to Fahrenheit. I tested the bake and found it was able to be changed now. I set the unit to 350 and ran a preheat. The unit is working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMHZ00
Near Marble Falls, TX 78654
Gerry C
Job Details: 11/21/2022
"Arrived to inspect no cool in RC. I found the FC cooling well, but there was no air flow to the RC. I verified line VAC to the evaporator fan, but the circuit showed 9.92 Mohm, higher than expected. The RC thermistor was 3.235 Kohm and in line with measured temps. The FC was 18.55. Evap thermistor was 27.2 and dropping after unplugging the unit. All voltages and thermistor readings found within expected values, i exposed the evaporator and I found the evaporator was mostly frost free. The evaporator fan motor would not operate and manually starting did get rotation, but much slower than expected. I removed and replaced the fan motor and tested. Operational test good, no leaks observed during service.
We serviced a
KITCHENAID COMPACTOR
Model KTTS505ESS0
Near Leander, TX 78641
Lou
Job Details: 11/21/2022
"Arrived on site to inspect compactor drawer not fully closing. Upon further inspection, I found a large amount of trash that had fallen at the back near the motor and was keeping the drawer from closing all the way. I pulled the u;it out and removed the trash and retested and unit is operating as designed. job completed."
We serviced a
JENN-AIR MICROWAVE
Model JMW2430DP01
Near Austin, TX 78738
Leonardo
Job Details: 11/21/2022
Arrived on site to test replace console she got on eBay. Installed new console and found new console had shorted keypad too. Removed console
We serviced a
WHIRLPOOL OVEN
Model AGR5330BAB3
Near San Marcos, TX 78666
Andrey
Job Details: 11/21/2022
"Arrived on site to test unit for shutting power off when reaching high temp, tested unit found the fix that was done last time did not work, will need to replace control to fix unit, customer accepted replaced control preheated unit to 400, unit is now running as designed, no leaks detected job complete"
We serviced a
MAYTAG WASHER
Model MVWC555DW0
Near Hutto, TX 78634
Maurice R
Job Details: 11/21/2022
Arrived onsite for washer with loud noise. During diagnostics Mode a noise appeared at the beginning of spin cycle. Flipped unit up in found oil underneath. Pulled belt cover off found that the splutch gears were rounded off. customer did not want to go through with repair due to the age of the washer. No water leaks detected during service
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS09
Near Austin, TX 78737
Kevin
Job Details: 11/21/2022
"Arrived on site and replaced wiring harness interlocks and lightbulb diagnosed on previous visit, after replacement ran microwave eight times in a row with no issues.
We serviced a
SAMSUNG DRYER
Model DV45H7000EW/A2
Near Manor, TX 78653
Matthew
Job Details: 11/21/2022
Arrived onsite for dryer not heating after repair. Upon arrival inspected unit. Found dryer powering on and tumbling but not heating. Verified supply voltage and was good. Disassembled and checked heating circuit components and all test good. Ran voltage checks at control and found intermittences. Unit was loosing a leg from control to heater. Found that breakdown was due to the wire harness intermittent failure. Ran checks with SW to confirm.
We serviced a
MAYTAG RANGE
Model MGT8775XS01
Near Round Rock, TX 78664
Cliff
Job Details: 11/21/2022
Arrived on site to diagnose a range with an oven not heating. Found bake ignitor faulty and replaced it. Tested unit and found all is functioning properly at this time
We serviced a
MAYTAG WASHER
Model MHWC7500YW0
Near Austin, TX 78702
Wesley
Job Details: 11/21/2022
"Arrived onsite with MZ to repair the washer. Accessed and replaced the CCU again. The new board had the same response. Incompatible software symptoms. Called techline spoke with Robert. Recommended that the only possible solution would be to update all electronics to most current software, but was not able to site case history to provide assurance. Due to new data, designating unit as non repairable/ software incompatibility with needed parts.
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC2
Near Austin, TX 78731
David S
Job Details: 11/21/2022
Arrived on site to install previous diagnosed suspension rods. I removed the old rods and replaced them with new. I checked the level on the unit and recalibrated the control. I ran a high speed spin and found it working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Dripping Springs, TX 78620
Andrew
Job Details: 11/21/2022
"Arrived on site to test unit for upper rack issues. What customer thought was just a holder/clip was actually broken adjuster wheels on left hand side. Replaced adjuster, unit working as designed.
We serviced a
WHIRLPOOL COOKTOP
Model KGCC566RBL05
Near West Lake Hills, TX 78746
David S
Job Details: 11/21/2022
Arrived on site to install previous diagnose part. I gained access to the right rear valve and replaced it with new. I checked all gas lines in the cooktop and ensured they were all tight. I reassembled the unit and tested it. I found all the burners working. I found the right rear no longer leaking.
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW2
Near Round Rock, TX 78664
Maurice R
Job Details: 11/21/2022
"Arrived onsite for previously diagnosed parts. Installed the water inlet valve and tested the unit. The unit is operating as designed, no water leaks detected during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDM00
Near Manor, TX 78653
Luis
Job Details: 11/21/2022
"Arrived on site for no cool. Pierced low side pressure reading -20 diagnosed a leak in the system,removed evaporator installed a new evaporator found during installation of lockring on cap tube side broken cap tube,called tech support sent picture to tech support unit is and whirlpool will contact customerSr#7735097194"
We serviced a
WHIRLPOOL WASHER
Model WTW4800XQ4
Near Hewitt, TX 76643
Jonathan M
Job Details: 11/21/2022
"Arrived on site for a washing machine that is going off balance every load. Inspected unit and work area. Tested the suspension on the unit and found the suspension was bad and was bouncing whenever the basket was pushed down. Advised the customer that due to her suspension, could not determine if there were any other issues with the unit until the suspension was replaced. Replace the suspension and test of the unit. The unit begin to work and operate as designed. I did advise the customer that it further issues persist, it is most likely going to be with her gear case and drive shaft. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Kyle, TX 78640
Kevin
Job Details: 11/21/2022
"Arrived on site and inspected washer and found it will complete a diagnostic cycle. Wiring repaired from previous visit did not fail. Replaced wiring harness anyway since the new one is now available. After replacement washer will complete the diagnostic cycle again, job complete"
We serviced a
KITCHENAID ICE MACHINE
Model KUIO18NNZS2
Near Killeen, TX 76549
Tyler
Job Details: 11/21/2022
Arrived on site for ice machine. Needing previos diagnosed sealed system. Upon arrival installed sealed system parts. Found compressor failing to pump correctly and called techline and ran through all diagnostics with Kurt sr#7735102733. Was instructed that compressor sent for repairs was incorrectly packaged and cause of failure. Informed customer of findings and they want to call whirlpool before proceeding with any repairs again. Call complete W10444925
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS1
Near Austin, TX 78738
Leonardo
Job Details: 11/21/2022
Arrived on site to test unit for unit draining when not in use. Test unit and found float disconnected. Secured connection test unit and unit test good job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Austin, TX 78704
Matthew
Job Details: 11/21/2022
Arrived onsite to replace leaking tub. Replaced tub and tested. Unit is functioning properly. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near Dripping Springs, TX 78620
Andrew
Job Details: 11/21/2022
Arrived on site to test unit for not drying properly. Found no stored error codes. Ran diagnostics and found element engaging as designed. Unit is working as designed. Advised customer on drying agent and purging cold water before using unit. No leaks detected. Job complete.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFP00
Near Austin, TX 78723
Luis
Job Details: 11/21/2022
Arrived on site for noise complaint. Per customer noise is constant ran diagnostics checked compressor ramp up stepped compressor making normal operating sound changed defrost setting to basic to allow unit to defrost every 8 hrs of compressor run time.
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Round Rock, TX 78664
Maurice R
Job Details: 11/21/2022
"Arrived onsite for error F2E0. On inspection I found error on the display. I installed the new control board and the error appeared again. Went and looked error and it was not in the Tech sheet. Called WP tech line and found out it is a error message that there is no communication between the control board and the Key pad. The fix was to reseat the ribbon cable ,I reseated the ribbon cable to fix the issue. F6E4 F2E0"
We serviced a
KENMORE DISHWASHER
Model 665.13963K013
Near Austin, TX 78759
David S
Job Details: 11/21/2022
Arrived on site for dishwasher leaking. I inspected the unit and work area. I found the vent still sealed. I found the top of the tube gasket loose and not sealing. I replaced the gasket and ensured it is secured and sealing. The unit is now working as designed. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HS1
Near Austin, TX 78758
Cliff
Job Details: 11/21/2022
Arrived on site to diagnose a range that is giving error code. Found F3 E0 error saved on control due to miswired temp sensor. Rewired sensor properly and all is working properly at this time.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404EBS1
Near Austin, TX 78732
Vincent
Job Details: 11/21/2022
"Arrived on site for dishwasher, inspected unit and work area. Removed defective sump assembly and installed new one. Unit is now operating as designed. Left unit running to remove old soap that had harden when customer tried to wash dishes, I made customer aware of leveling it running. No leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Temple, TX 76502
David Z
Job Details: 11/21/2022
"Arrived on site to diagnose refrigerator that is not making ice. On arrival checked ice bucket and found it is full, but ice inside was melting and sticking, and ice bucket was incredibly hard to remove. I found the ice bucket seal on the door had come off, and was allowing air and moisture to enter the unit and both melt the ice and causing it to clump. Used some silicon to adhere the seal to the door. Unit is producing ice, so this should allow normal function to resume. Call complete."
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ1
Near Pflugerville, TX 78660
Cliff
Job Details: 11/21/2022
Arrived on site to diagnose a range with a broken top. Found glass top cracked and replaced it with new top. Job is complete.
We serviced a
WHIRLPOOL DRYER
Model WED8500DW0
Near Bastrop, TX 78602
Joe Z
Job Details: 11/21/2022
Arrived onsite to install previously ordered parts. Replaced both sensors. Test unit with towels. Unit is operating as designed. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Austin, TX 78748
Scott
Job Details: 11/21/2022
"Arrived on site , replaced dispenser ice door , ice chute . Used some perma gum to seal small gap. Ice is dispensing normally . No water leaks detected at time of service. Job complete ."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ00
Near Austin, TX 78723
Joe Z
Job Details: 11/21/2022
Arrived onsite for Not Making Ice . Upon arrival inspected unit and icemaker is on off position. There is no ice in bin. Did find ice in icemaker tray. Reset the icemaker and it harvested batch of ice and the called for water. Unit is operating as designed job complete
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Austin, TX 78717
Paul
Job Details: 11/21/2022
Arrived onsite for a dishwasher to replace previous diagnosed parts. I replaced the tub. I ran the diagnostics cycle and tested the machine. There were no water leaks present and the unit completed the cycle and worked as designed. I left the unit outside of the cabinet per the customers request. The kitchen is still under remodel from a water leak from the customers old dishwasher and they need to replace the sheetrock behind the dishwasher. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM01
Near Austin, TX 78731
David S
Job Details: 11/21/2022
"Arrived on site for water dispenser not working. I inspected the unit and work area. I found the water dispenser not working while the filter was in. The customer stated the filter is only a month old. I replaced the filter housing, and reinstalled the filter. The unit is now dispensing water properly. Job complete."
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL04
Near Austin, TX 78738
Kevin
Job Details: 11/21/2022
"Arrived on site and inspected refrigerator and found freezer handle is loose and water flow through dispenser is weak. Removed water filter and attached bypass and water flow is no good. Recommended replacing water filter. Also corrected door handle, job complete"
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS00
Near McGregor, TX 76657
Jonathan M
Job Details: 11/21/2022
Arrived on site for a cooktop that is not cooking evenly on all burners. Confirm the customers complaint and found two burners not heating correctly. I found the bigger burner was not letting enough gas through and was really really low and the smaller burner was releasing too much flames. Check the orfices and Found the orfices had been swapped accidentally. Fixed the orifice placements and test of the unit again. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Jarrell, TX 76537
David Z
Job Details: 11/21/2022
"Arrived on site to follow up on washer that continues to trip breaker on GFCI outlet. On arrival checked unit for error codes. Found no codes present. Called tech line and spoke with Bruce. Bruce had me check again for voltage from neutral to ground. Found no voltage present. Measured Amp draw during a diagnostic cycle, drain and spin, and also rinse and spin cycle. Voltage did not drop, and Amp draw peaked at 7.2 amps during agitate direction reversal. Customer had run the unit to another outlet as well to see if it would complete cycles. They showed me a picture of an F8E1 error that popped up when it was on the extension cord and outlet. Customer also informed me the unit had shut off during 1 cycle, and had powered off after they had paused it, and had difficulty unlocking several times. I tried to recreate these failures but was not able to verify them. Tech Line said to check the drain for the F8E1 error, as a siphon can also cause that. I did find the drain stuck over a foot into the standpipe, with at least 4-6+ inches submerged. Adjusted the to proper levels. I also advised to have the customer download the whirlpool app to push any software updates. At this time i could not recreate any of the failures found, and breaker was tripped. Since unit is testing good, issue appears to be related to the breaker and electrical in terms of the breaker tripping. Corrected drain length and software updates should assist with any other concerns. At this time unit appears to be working as designed with no further action or repair recommended, and to have an electrician address the breaker. Tech Line case SR77344978705. Call completed."
We serviced a
WHIRLPOOL COOKTOP
Model KCGC506JSS00
Near Horseshoe Bay, TX 78657
Gerry C
Job Details: 11/21/2022
"Arrived to inspect ignition issues. I found both the FL and FR secondary/simmer orifaces were still set to NG and need to be converted the the #50 LPG orifaces. The builder has the orifaces, but at another location and they will change them and contact us if there are any further issues. Operational test ok, no gas leaks detected during service."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Austin, TX 78753
Wesley
Job Details: 11/21/2022
Arrived onsite and replaced latch w11513248. Unit is now operating as designed. Advised customer on repair.
We serviced a
KITCHENAID ICE MACHINE
Model KUIC18NNTS1
Near Leander, TX 78641
Paul
Job Details: 11/21/2022
Arrived onsite for an ice machine to replace the previous diagnosed parts. I replaced the pump and sensor harness. I started a clean cycle for the customer. The unit is working as designed. The customer is going to monitor and see if the clean light stays off and the unit makes ice correctly. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ2
Near Copperas Cove, TX 76522
Tyler
Job Details: 11/21/2022
Arrived on site for range needing previous diagnosed main harness. Upon arrival installed harness then reassembled and tested unit. Found unit fully functioning as designed with no failures. Call complete
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Austin, TX 78701
Wesley
Job Details: 11/21/2022
Arrived onsite for f2e1 communication error. Repaired unit by replacing the main control and console assembly. All checks good. Unit is now operating as designed. Advised customer on repair.
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Austin, TX 78702
Wesley
Job Details: 11/21/2022
"Arrived onsite to repair the refrigerator per prior diagnosis. Unit had not been defrosted. Tested and Found the thermistors read within range at the control. Found the heater with continuity and reading 12.5 ohms at the control then jumping to 125.5 ohms at the control. Replaced the control box. Advised that the unit needed to be defrosted to restore proper function. Advised that in event of repeat defrost failure, the unit would need to be defrosted prior to repair to allow the heater and harness to be accessed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS4
Near Hutto, TX 78634
Maurice R
Job Details: 11/21/2022
"Arrived onsite for dishwasher not cleaning. On inspection found error F7E1 & F4E3, ran diagnostics and nothing happen. Replaced the pump assembly and tested unit. Unit is operating as designed now. No water leaks detected during service."
We serviced a
WHIRLPOOL OVEN
Model KOCE900HSS02
Near Austin, TX 78732
Vincent
Job Details: 11/21/2022
"arrived on site for oven, inspected unit and work area. customer complaint was oven not working right after previous tech left. Inspected the unit and found miscommunication on UI, it was showing it was for a dual oven I inspected part # and it was the correct one. Called techline and spoke to Robert SR#7734966443 and he said some UI come preset to a model number but we have to go into diagnostics and edit the model number. After editing the model number I tested oven and microwave and they both where working to specs. Job completed."
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ0
Near Mustang Ridge, TX 78610
Leonardo
Job Details: 11/21/2022
Arrived on site to test unit for center burner not working. Test unit and found clogged burner. Cleared burner test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDM01
Near Austin, TX 78754
Luis
Job Details: 11/21/2022
"Arrived on site for no cool. Powered unit on diagnosed a defective compressor,replaced defective compressor vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW3
Near Austin, TX 78737
Scott
Job Details: 11/21/2022
"Arrived on site , replaced gearcase , cam , actuator , hub . Ran calibration and diagnostics. All checked normal. No water leaks detected at time of service. Job complete"