"WDF332PAMS0 Arrived on site for unit leaking water and dent on console. Upon arrival, customer presented video of leak. Tested unit and found water pressure to be extremely high. In addition, new console has dent as well. Ordering W11684258 valve and W11647669 console. No water leaks detected at this time. Main water valve is shut off to the unit. Customer is only available after 2pm. Office to reschedule ; ordrng 1 W11684258 (Valve) and 1 W11647669 (Console)"

"Arrived on site for unit no filling. Upon arrival inspected unit and found that when a cycle begins, the unit will air out and drain the water that has been put in. Found and diagnostics error code for motor failure. Unit will need new sump motor replacement. Ordering motor. Contact builder for appointment. Sent updated info to office ; ordrng 1 W11460946 (Sump and motor assembly)"

"Arrived on site to replace previously diagnosed part. Replaced exhaust thermistor (WP3387134) and tested unit, unit is now heating and is running as designed, job complete."

Arrived on site for a refrigerator that is making abnormal sounds. Inspected unit and work area. I heard the noise immediately upon entry and heard the sound coming from the back of the unit. I gained access to the back of the refrigerator and found the condenser fan was hitting the condenser fan housing. I found the issue with the actual condenser fan. I replaced the condenser fan and test at the unit. I found the unit working and operating as designed with no abnormal sounds present. Call complete. W11127829.

"Arrived on site for washer not starting. On arrival found f7e5 in diagnostics it when I checked motor, cap, and other components I found no failures. I then ran a diagnostics reset as well as a normal wash and found no failures or leaks. Instructed customer to use machine and let us know if issue returns. Call complete"

Arrived on site if you are a washing machine that is making abnormal noises. Inspected unit and work area. Customer stated that he didnt make the sound immediately upon starting up the machine. I started up the machine and found a grinding noise coming from the shifter. I checked underneath and found the cam sliding properly and no wear on the cam. I went ahead and replaced the cam and actuator and tested the unit several times. I found the unit working and operating as designed. Call complete. W10721967 and W11481722.

"Arrived on site for noise complaint. Noise not present at time of visit,attempted to recreate noise issue,called tech support for on going noise issue,per tech support adjusted discharge tube and all tubing in compressor compartment,per tech support compressor replacement will not repair noise complaint. Adjusted front of unit,let unit power on and waited while fan and compressor run no odd noise SR#7739835364"

Arrived onsite for dishwasher stopping mid cycle. Found the machine with F8E4 and pan full of water. Dumped water out of pan. Tested the machine. Float switch is working correctly and unit will complete a diagnostic cycle. Unit is operating as designed. Found fill valve not weeping. Found that the customer was filling detergent cup completely full and is on a water softener. I suspect suds to be excessive and overflowing the pan. I explained to the customer cut down on detergent use and to not fill it past the half mark and how to monitor suds and to cut back more if excessive suds are still present. Customer is not using rinse aid. No water leaks present at time of service. Call complete. No parts installed.

"Arrived on site to install previously diagnosed and ordered parts. Before installation, the customer advised that they noticed progressing water damage on the back wall of the ice maker. The customer informed me that the had noticed the water damage and molding separating from the paint prior to my first visit and diagnosis. The customer explained that she has noticed the damage becoming worse. I pulled out the machine onto the floor guard to look behind the unit. I found that the leak was coming from the inlet tube connection. I informed the customer of my findings and that they will need to provide a new water line and that I will need to order a new water tube just in case. I have scheduled for Monday 9/9. ; ordrng 1 W11256498 (Tube)"

Arrived on site for a washing machine that is not dispensing the fabric softener. Inspected unit and working area. The customer showed me the fabric softener cup that was completely full of water and advised that the fabric softener just never fully drains. I tested the valves and found seemingly adequate water pressure. I went ahead and replaced both the drawer and the cold water valve and tested the unit. I found the unit working and operating as designed with no leaks present during operation. Call complete. W11524105 and W11688995.

Arrived onsite for a cook top with flames not high enough. Checked all burners and found them to be all working as designed. Went over the BTU ratings with customer and explained to him that some of the burners don't heat as much as others. I explained to the customer that the cooktop burners are working as designed. Call complete. No parts installed.

Arrived onsite to replace previously diagnosed parts. I replaced the hub and ran a high speed spin cycle. The unit was still wobbling and when i pressed down on the basket it was bouncing. I replaced the suspension and now the unit is operating as designed.No water leaks present at time of service. Call complete. Installed W10528947 Hub and W11130362 SUSPENSION.

Arrived onsite for washer not filling/ keeps draining. I found the drain pump running constantly and the control not shutting it off. I canceled the cycle disconnected the pressure hose to make sure it wasn't restricted. I found the control not turning off the drain pump even after having the pressure hose disconnected. I replaced the control and ran a calibration cycle. The unit completed calibration and I ran a diagnostic cycle. The unit completed the cycle with no issues and is operating as designed. No water leaks present at time of service. Call complete. Installed W11607637 CNTRL-ELEC. Apartment #9202

"Arrived onsite for range tripping the breaker. I replaced the bake and broil elements. I ran the bake cycle to 500 with the ground off. During the cycle I saw the relays on the control flashing badly still. I changed the control aswell. After reaching temp I unplugged the unit and re attached the ground. I set the oven to bake cycle for 500 degrees again. After temp was reached I explained to the customer to let the oven run for 2 hours before shutting off and set a timer on the range. Unit Is operating as designed. Call complete. Installed W11182108 BAKE ELEMENT, W10856603 BROIL ELEMENT, AND W11594224 CNTRL-ELEC."

Arrived onsite for range burner not igniting. I tested all burners including the right rear burner and found them to all be lighting as designed. There are no issues with the range it is operating as designed at this time. I showed a picture of the burners lighting to the customer as well as had him test them onsite. Unit is operating as designed. Call complete. No parts installed.

"On arrival verified complaint of no display but burners work. Customer had unit pulled out prior to arrival pictures in QP of unit out of hole. Verified PoP unit is under builder additional year warranty. Ran voltage check and board is receiving 120vac. Replaced board and still no function. Reconfirmed voltage check, new main is defective returning. Reordering main and harness is just in case. Customer to REINSTALL unit. Ordering harness W11454270 and main w11165552 rescheduled for 9/7 ; ordrng 1 W11165552 (Main control) and 1 W11454270 (Harness)"

Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. The customer advised that the unit has been making ice often on and that she has had consistent issues with production specifically over the last month. I check temperature in found the temperature in the freezer at 2?F. I tested the icemaker and found the icemaker work as designed. I did advise customer that the issue was most likely with the icemaker thermistor. I replaced the icemaker and tested the unit. I found the unit working and operating as designed. Call complete. W11700250.

"On arrival verified complaint of tripping breaker. On arrival inspected unit and found no signs of arcs or damage. Visual inspection of the harness shows no signs of damage. Terminal block is wired correctly and is tight (no twists in power cord or twists in power cord removed). Verified voltage and polarity are correct. Removed power cord from wall. Replaced Bake and broil elements. BAKE IS A HIDDEN ELEMENT. Checked continuity between element casings and terminals and found OL. Removed ground strap. Reconnected power. Ran bake element and broil elements in diag test activation then ran bake cycle at 500 with ground strap off for 30 mins. Verified amp draw was under 16amps max. Stopped cycle, disconnected power,and reattached ground wire. Reconnected power and Set bake at 500 Advised customer to run for 1.5 hours and turn off cycle, unit is working as designed job complete replaced bake element wp9755770 and broil element w10856603"

"On arrival verified complaint of tripping breaker. On arrival inspected unit and found no signs of arcs or damage. Visual inspection of the harness shows no signs of damage. Terminal block is wired correctly and is tight no twists in power cord. Verified voltage and polarity are correct. Removed power cord from wall. Replaced Bake and broil elements. Checked continuity between element casings and terminals and found OL. Removed ground strap. Reconnected power. Ran bake element and broil elements in diag test activation then ran bake cycle at 500 with ground strap off for 30 mins. Verified amp draw was under 16amps max. Stopped cycle, disconnected power,and reattached ground wire. Reconnected power and Set bake at 500 Advised customer to run for 1.5 hours and turn off cycle, unit is working as designed job complete replaced bake element w11182108 and broil element w10856603"

"WDF332PAMS0 Arrived on site for unit leaking water and dent on console. Upon arrival, customer presented video of leak. Tested unit and found water pressure to be extremely high. In addition, new console has dent as well. Ordering W11684258 valve and W11647669 console. No water leaks detected at this time. Main water valve is shut off to the unit. Customer is only available after 2pm. Office to reschedule ; ordrng 1 W11684258 (Valve) and 1 W11647669 (Console)"

"Arrived on site to inspect dishwasher not cleaning. Upon further inspection, I placed the unit in diagnostics showing error code F4E3-motor failure. I cleared the code and continued with testing and found the unit fills with water and the motor fails to come on. I tested voltage from the control and found the motor getting 120V. I advanced through testing and the dispenser, drain pump and element are all operating as designed. I contacted techline and spoke to Joe and advised of the complaint, the history of the repairs and my findings today. Joe made documentation of my findings and previous repairs and provided SR#7739836894. I removed and replaced the sump assembly and retested and unit is operating as designed. I provided the customer with the SR number as they were wanting the unit replaced due to sump assembly being replaced twice within one years time. I recommended the customer contact the manufacturer to discuss replacement. No water leaks observed during service, job completed. W11025157"

"WTW5057LW0 Arrived on site for lid not latching. Upon arrival, found F9E1 long drain error flashing. Proceeded to inspect lower harness and found severed wire to the drain pump. Ordering W11643701 lower harness. No water leaks detected at this time. Office to reschedule ; ordrng 1 W11643701 (Lower harness)"

"WTW5010LW0 Arrived on site to replace previously ordered part. Upon arrival, proceeded to replace W11395618 capacitor. Cleared existing error codes and ran diagnostics. Unit is now functioning as designed. No water leaks present at this time."

WED5620HW2 Arrived on site to replace previously ordered part. Proceeded to replace W11364931 motor. Tested unit and now unit is functioning as designed.

"Arrived on site to inspect unit for display not working. Upon closer inspection found display control failed, replaced control, tested unit, unit is running as intended. Job complete. USED W11335274"

"Arrived on site for leaking with error code F8-E4 overfill switch open. Upon arrival, inspected unit and found water in drip pan. Test unit couple of times on normal cycle with No dishes or detergent. Am finding suds in unit after each test even after flushing unit. I believe dispenser is leaking. Ordering dispenser. Office to reschedule.; ordrng 1 W11412300 (Dispenser)"

"Arrived on site to test unit for no ice production, tested unit found ice maker is not going into harvest, replaced ice maker and tested, unit is now running as designed, advised customer to give 72 hours before bin fills up, no leaks detected job complete, installed W10873791"

"Arrived on site to test unit for water leak, RAC stated that water is leaking from valve, inspected and found cold valve is cracked, replaced valves assembly, unit does not have proper connections to test properly, at this time job complete installed W11210463"

"Arrived on site to test unit for leaking water, customer stated it only happened once and they used it many times since that and no issues, tested unit found gasket is sealing good, no hoses leaking, lower spray arm had some outer holes clogged, cleared out and ran diagnostics cycle, all components are activating properly and heater is engaging, explained to customer that since it only happened once, it is possible that something fell below the rack causing spray arm to get restricted and push water out from tub, customer will monitor, at this time unit is running as designed, no leaks detected job complete no parts installed"

"Arrived on site to test unit for lint not sticking to trap, tested unit found hot air is blowing out from trap, ran vent test and it failed, disconnected vent and tested, test past, explained to customer that vent is completely restricted, advised to hire professional vent cleaner to remove restriction, at this time job complete no parts installed"

"WRS331SDHM08 Arrived to inspect breaker tripping. I found the lower harness had been pinched during manufacture and after correcting the wire routing and ensuring no visible damage, I corrected the routing and tested. The machine resumed all normal functions and operated as designed. The water was not connected and I left it as found."

Arrived on-site for range leaning to the left. On inspection found the range was leaning to the left. Gain access to the bottom of the range and found the unit right leg was on the power cord. I pulled the unit out and fixed the issue. The grates can be removed now that they are not in a bind. The range is open as designed and no parts installed during service.

"Arrived onsite for freezer not working. On inspection the unit is a upright freezer. Customer said that it shut down for 36 hours. Customer unplugged and plugged back in and the unit started to freeze again. Fc was at 2?, Gain access to the evap, tested the thermistor in it was 10.4k and the heater was 30 ohms. Found the unit plugged into a 14/2 extension cord, informed the customer that it was to small of a gage to run a freezer. The minimum should be a 12/2 extension cord. I explained the best thing for the freezer is a dedicated circuit. Customer is going to replace the 14/2 extension cord. No parts installed during service."

Arrived onsite and found unit operating evident low charge. No evidence of leak. Was advised there had been no change in cooling capability since the repair. Pulled vacuum and charged to spec with r600a. Unit is now operating as designed.

Arrived onsite and found unit operating with sequencing glitch that prevented unit from consistently completing the cycle pausing itself on wash. Calibrated and power cycled to repair. No error codes. All checks good. All base functions operating as designed.

Arrived onsite and replaced ui which corrected the intermittent dispensing failure. All checks good. Advised customer on repair. W11577100

Arrived onsite for unit operating with screw in the tread causing scraping. Removed the screw. Unit is now operating as designed. All checks good. No parts used.

"NTW4516FW4 Arrived to inspect button issue. I found the rubber bushing around the start button had dislodged, preventing it from popping back out. Re-aligning the button solved the issue and I removed codes for stuck button within service test mode. Operational test good, no leaks observed during service."

"WRS331SDHM08 Arrived to inspect cooling issue. I found the unit would not cool and further inspection revealed a two-blink code in the inverter. The inverter was the two-wire type and not the single-wire line VAC driven inverter, commonly found in this type of chassis. I used stock from a different service call and installed the correct inverter. The machine regained normal operation and I contacted the manufacturer to advise of the incorrect inverter in this machine and that the BOM did not show this model as inverter driven, even though the tech sheet did. File# 7739834540. The technician authorized the installation of the W11546982 inverter and notated the BOM as incorrect, flagging the model for a documentation correction. Operational test good, no leaks observed during service."

"WRS331SDHM08 Arrived to install previously diagnosed and ordered parts. I found the evaporator swamped with oil and the system was fully charged. After flushing with N2, the issue was resolved and I removed ad replaced the compressor, service port and dye drier. Vacuuming to 360 microns and allowing additional leak test time, I charged with the MFG calculated refrigerant charge and tested. Operational test good, no leaks observed during service."

"Arrived on site for cooling issue. At time of visit unit not running,waited unit no powering on,found frost on fresh food evaporator,no cool in freezer section,ran diagnostics all thermistors passed,no errors on on icemaker,ran compressor test compressor powered on. Replaced main control due to possible communication issue with main control. Used w10843055"

Arrived on site for unit. Leaking from the bottom. Inspected unit and found water currently on the floor underneath the unit. Found majority of the water near the wall. Found an active drip on the hot water supply to the unit. The threading on the valve was stripped and was allowing water to seep through. Replaced valve. Tested and unit is no longer leaking. Job complete . Used w11038689

"Arrived on site for unit. Tripping breaker. On arrival. Customer stated that the tripping is intermittent. Found that customer has been able to use successfully multiple times but throughout a two month period. Unit has tripped 3 to 4 times. Initial burn off of elements was done. Throughout todays visit and testing the unit did not trip the breaker. Eliminated the possibility of a component causing the trip. If a component is faulty the issue would be all the time. The issue could be nuisance, tripping of the breaker itself. Recommend the builder replace the current breaker with a more reliable breaker, for example a GE breaker. Job complete. No parts used."

"Arrived onsite for unit not completing a cycle. Previous tech cleared codes. Ran diagnostics and found error F8E1 and F8E6, inlet and flow meter failure. Ran test and unit errored out again. Flow meter failed again. Replaced flow meter. Tested and unit is now functioning properly. Called customer a few hours later and successfully completed a regular cycle. Job complete used w11535094"

"Arrived on site for clothes, not getting clean and not completing a wash cycle. Upon arrival inspected unit and found error code, 8/1 long fill. found supply line. Disconnected to unit. Maintenance secured lines and tested. Unit is now functioning properly. Job complete. No parts used."

Arrived on site for unit having an odor. Upon arrival inspected unit. Ran test and found no mechanical issues. Customer stated that on a few occasions water to the home had been discolored due to supply. Has run multiple wash cycles and currently the odor has been reduced greatly or eliminated. Customer will follow up with regular cleaning cycles to maintain the unit but does believe supply could be causing the issue. Job complete. No parts used

"Arrived onsite for unit intermittently powering down. Arrived onsite to confirm failure. Tested and unit does power on but never starts a cycle. Does countdown but motor does not engage. Verified supply voltage and is good. Check output voltage at control and found discrepancies on relay having 37volts to door switch . Called Saw for troubleshooting. All test points are good except for the irregular 37vac reading. Recommend ordering main Harness, Door switch, control and call tech line. Unit is Stacked in a closet. Will need 2 man or maintenance to have unit unstacked. Office to reschedule ; ordrng 1 W11310055 (Main harness) and 1 W11733951 (ACU) and 1 W11551763 (Door switch) and 1 2man (2 man) and 1 2hr (2hr)"

"Arrived on site for unit, condensating around doors and gaskets. Inspected unit and found no signs of condensation during visit. I also noticed that the humidity control LED indicator was turned on. The house has not been moved into yet, so the builder was unsure, but did mention that since to call no condensation has been forming. Notified customer to monitor. Unit is currently functioning as designed. Job complete."

Arrived on site for grinding noise and now washer not starting . Found standing water . Lower harness has a breaking drain harness. Fixed break in wire . Got unit drained. Ran test wash unit started to drain but quit during drain cycle . Ordering lower harness drain pump . Also found splutch on teeth grinding and wearing down. Also actuator arm not extending . Replaced cam and actuator. No water leaks detected at time of service . 9/11 return; ordrng 1 W11399437 (Drain pump .)

"Arrived on site ,replaced door strike W11457841. Unit is now performing normally . No water leaks detected. Job complete"

"Arrived on site for dishwasher flashing HO code . Ran diagnostics test got 8-1,4-3,8-3 . . Unit is not getting water and kicks out of test wash . Getting water at supply line . Replaced water valve W11693612. Reran diagnostics. All checked normal. No water leaks detected. Job complete"

Arrived on site for temps getting warmer periodically. Customer turned off power and unit will start cooling normally . Found inverter would sometimes loose voltage to compressor. Replaced inverter . All checking normal with compressor powering on . No water leaks detected at time of service . Job complete

40 fresh food then drop to 29 quickly . Dampner is making a lot of noise . Called tech line Sr 7739831694 . Reported finding and they recommended a data monitor to be installed . Verified Dampner door is not sticking open and could not detect any air leaking . Thermistor checked normal. . Did replace control dampner due to noise . Call to set return to install logger . No leaks detected at time of service ; ordrng 1 Tempdatamonitor

"Arrived on site to inspect wall oven temps. Upon further inspection, the customer advised that they have attempted to use the upper oven on Baker at 425 degrees and found its not getting hot enough and their food is taking too long to cook. I pulled the unit out and gained access to the back panels to test the elements and voltage. While testing voltages, I tested both the upper and lower units on Baker at 350 degrees. I found the lower unit heating properly as my temp readings at preheat was 375. My next three readings were 380, 338, 354 for an average temps of 357.3. The upper temp readings at preheat was 337. My next readings were 343, 361, 323, 358, 351, 363. The last three readings cycled very quickly and was not cycling temps high enough to heat the inside of the upper unit properly telling me the main control is not reading the sensor properly. I removed and replaced the upper unit main ACU and retested and unit is operating as designed. Job completed. W11448962"

"Arrived on site to install previously diagnosed and ordered parts. Due to the compressor failure, I evacuated the system then cleared the system with nitrogen. I removed and replaced the compressor, UV dye drier and access valve and vacuumed the system down to -30/0psi. Verified no visible leaks in the system and installed 64g of R600 refrigerant and tested the unit. Unit is beginning to cool and operating as designed. No water leaks observed during service, job completed. W11506735, WPW10143759, W11557671"

"Arrived on site to inspect range oven getting too hot. Upon further inspection, the customer advised they were cooking with the oven at 425 degrees for approximately 30 minutes and their infant child touched the oven door glass and burned themselves; luckily with no injuries. Customer turned the oven on Baker wt 425 degrees and I monitored the unit and tested surface temps at the door, door frame, handle, burner knobs and skirt. I found the outer door glass at the upper left corner area where the child touched was reading approximately 161 degrees, the skirt around the knobs was 188 degrees (furthest left knob) and the handle was 115 degrees on the left side. Comparing these temp readings to the chart listed in the tech manual page 7, these temps are below the manufacturers approved maximum temps (outer door glass=172, skirt=197, handle=167). I contacted techline and spoke to Brandon and advised of the complaint and my findings and Brandon provided the tech manual #W11544031 to compare the readings. Brandon advised that the temps fall below the maximum recommended temps and provided SR#7739831041. I advised the customer of my findings and comparisons to the manufacturer maximum temp readings. I provided the customer with the SR number and recommended they contact the manufacturer to dispute. Unit is operating as designed. No gas leaks detected during service, job completed. No parts installed."

"Arrived on site to inspect wall oven/microwave combo unit microwave door damaged. Upon further inspection, the customer pointed out the area of the damage which looked like the inner plastic on the outer door glass was cracked. I find it to be the epoxy that is used in between the outer door glass and the inner plastic of the outer door glass (photo). I was able to remove the debris (photo). Unit is operating as designed. I made recommendations for use and care. Job completed. No parts installed."

Arrived on site for a dishwasher with control issues. Further inspection found the control had failed. Found console also broken and Replaced part#s w11637583 (control) and w11613564 (console)tested unit works and its working as designed no water leaks visible. Call complete

Arrived on site for dishwasher not working. On arrival found unit was leaning heavily as well as to much soap was being used and causing a flood. Releveled unit and instructed customer on which gel soap to use instead of hand soap or pods or powder. Unit now works as designed. Call complete

"Arrived on site for a washer not working at all. Further inspection for a F3E2 error pressure issue . Installed part#s w11399437 pump, and w11513246 And tested unit and found on second test that actuator is getting stuck at random. Ordering W11481722 actuator, W11395618 capacitor and rescheduled customer for 09/09/24 to complete repairs.; ordrng 1 W11481722 (Actuator) and 1 W11395618 (Capacitor)"

Arrived on site for range with broken door. On arrival found outter panel w11250167 warpped and causing door not to shut properly. Replaced panel and found door working as designed. Call complete

Arrived on site to install previously diagnosed and ordered part. Installed access panel. The door is now opening without obstruction. The unit is operating as designed. No water leaks observed during service. W11545318

"Arrived on site for leaking. Found rust on fresh food door under dispenser,checked under ice container,ordering a new door,ice chute and ice door also found moisture on top of freezer gasket seal,per service video ordering foam gasket to be installed under door seal. ; ordrng 1 W11681454 (Fresh food door) and 1 W10572235 (Ice chute) and 2 W11159728 (Gasket)s"

"Arrived on site for no ice. Icemaker not running through a forced cycle,replaced defective icemaker,power cycled unit icemaker filled with water. Used w11548540"

"WRS315SNHM06 Arrived to inspect cooling issue. Upon arrival, the RC was 37, FC 7. There was a significant amount of evaporator fan noise from the machine and inspection revealed the fan was mis-molded and off balance. Returning tech will replace the fan and motor upon return. The FC door switch was broken and will require replacement. I sealed large gapped areas and both outer, lower door corners and the RC right side cabinet fold over was gapped, being able to see the inside of the outer wall, which was sealed as well. No water connections to unit. ; ordrng 1 WP2169142 (Fan) and 1 W11123941 (FC Door Switch)"

"Arrived on site for no ice. Ran diagnostic icemaker tray thermistor reading open,replaced icemaker assembly,ran diagnostic,harvest test passed,ran fill test passed,unit passed all other diagnostic test. W11557001"

"Arrived on site to inspect washer noises. Upon further inspection, the customer provided a video of the noise which was a loud squealing noise during spin cycle. I placed the unit in diagnostics showing no error codes and tested. Unit operated as designed and I could not duplicate the noise. I tilted the unit back and removed the pulley shield and inspected the components underneath. I found the belt had some slack in it and found on the motor pulley where the belt had been slipping. I removed and replaced the belt and calibrated the unit. Retested in diagnostics and the unit is operating as designed. No water leaks observed during service, job completed. W11239857"

"Arrived onsite to install data logger. On arrival customer stated for the past 5 days the unit had high temperatures, then as of this morning temperatures are reading 35/-7 degrees. Also No ice being made and no water dispensing (water issue is as of this morning. Will need to retrieve data loggers and interpret information. Set to also return with valve. ; ordrng 1 W11482383 (Dual valve) and 1 W11482025 (Valve)"

WED5620HW2 Arrived on site to replace previously ordered part. Proceeded to replace W11378949 UI control. Tested unit and now unit is functioning as designed.

"WRF736SDAM14 Arrived on site for unit not cooling and ice maker not working. Upon arrival, confirmed ice is not dispensing and RC is over cooling again. Also found Fc door not closing properly. Ordering W10837274 plate chute, W11509548 shaft, W10822606 auger motor and W10503521 rack shaft. No leaks detected at this time. Office to reschedule ; ordrng 1 W10837274 (Plate chute) and 1 W11509548 (Shaft) and 1 W10503521 (Rack shaft)"

"Arrived onsite for previous diagnosis parts. Installed the parts that were ordered by another tech. Tested all burners, all working. Parts installed W11339740 W11339741 W11634759"

Arrived onsite for washer with UL error. On inspection found that the rotor looked out of balance when I spun it. Installed new rotor and stator. Tested unit and never got the error message. Customer said she can run 2 to 3 loads with no isssue. The customer said the issue always happens when there was 9 minutes to go. 280146 WPW10419333

Arrived onsite for previous diagnosis parts. Installed new valve and was going to test and customer said the ice maker just dumped and filled the tray. So she is going to call if the noise continues. There was no water leaks detected during the service call. W11548535

"Arrived on site to install previously ordered part. Upon arrival,inspected unit and there are no signs of defrost issues since last weeks repair. Replaced control W11742389 per techline instructions. Unit is operating s designed. Job complete"

"Arrived on site for not draining. Upon arrival, inspected unit. Found disposal knock out plug is still present. Removed plug and test unit. Unit is now operating as designed. Job complete. No parts needed"

Arrived on site for making humming noise. Upon arrival test unit and found noise and an electrical smell from control area. Removed control for inspection. Found diode has failed. Replaced diode W11256462 and test unit. Unit is operating as designed. Job complete

"Arrived on site to replace control diagnosed on previous trip. Replaced control, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11683480"

"Arrived on site to inspect unit for screeching noise. Upon closer inspection found wheel broken and seized to motor. Replaced wheel and motor, tested unit, unit is running as intended. Job complete. USED W11549461 WP697772"

"Arrived on site to inspect unit for leaking from underneath. Upon closer inspection found unit drain hose not connected in proper location. Reconnected drain hose to proper location, tested unit, unit is running as intended, no leaks present at this time. Job complete. NO PARTS USED. ; ordrng 1 W11535094 (Water inlet assembly)"

"Arrived on site to inspect unit for not heating. Upon closer inspection found magnetron not buzzing found mag failed. Replaced mag, tested unit, unit is now heating. Job complete. USED W10818686"

"Arrived on site to test unit for RC evaporator freezing over. Upon arrival customer stated evaporator would freeze and the ice would drop down 2. Inspected unit and found center mullion has split and is causing air to leak right to the evaporator cover. Will need to order mullion for return visit. Ordering part, no parts installed, rescheduled for 09/10.; ordrng 1 W11590869 (Center mullion)"

"Arrived on site to test unit for not draining properly. Upon arrival customer stated on every cycle she would have to put it on heavy duty in order for it to drain properly. Tested unit found unit draining improperly due to water being backed up in the pipe, reaching the drain hose and creating a siphon back into the unit. Also found hot water valve is clogged with sediment and shocks are causing unit to get extremely off balance. Will need to order parts pertaining to that issue. Advised customer to hire a handyman in order to diagnose why the drain pipe is getting backed up. Ordering parts, no parts installed, rescheduled for 09/06 AM.; ordrng 4 W11316766 (Shocks)s and 1 W11688995 (Dual Valve) and 1 W11688994 (Valve)"

"Arrived on site for range tripping breaker. On arrival found 248(L1-L2), 123(L1-N), 124(L2-n), and 0(n-g). Replaced bake and broil elements and control. W1182108, w10856603, & w1169067. Ran unit to 500 degrees and instructed customer to allow 2hrs for unit to heat and instructed customer on how to run oven without tripping breaker. Unit works as designed. Call complete"

On arrival verified complaint of date and time resetting. On first inspection found customer does not have unit connected to WiFi. Connected to WiFi and unit set date and time correctly. Unit is functioning correctly at this time. Advised customer of importance of connecting to WiFi. Job complete no parts installed.

"On arrival verified complaint of no power or function. Spoke to GC prior and found unit may have possible current issues from stator rotor. Visual inspection found teeth on rotor are damaged. Replaced stator, rotor, and slider per GC instruction. Still no power. Verified voltage and polarity are correct. ACU has power in but no light and no power out. Replaced ACU. Unit now turns on. Ran diag and found no rpm in sensor feedback. Checked harness and found op at j3-1 to 3-3. Stator checks out at 8.3 ohms. Replaced harness and checked again still no rpm feedback. Called TL Kurt 7739830357 and found no current recommendations for repair. Submitted to engineering for follow up. Job complete installed harms wire w11568984, w11457841 strike, w11621180 ACU, w11195971 stator, w10734521 slider, w1260238 rotor."

"Arrived on site to test unit for not draining properly and leaking. Upon arrival customer stated there is water that is left on the bottom of the unit and sometimes after a wash there will be a puddle in front of the unit. Tested unit found drain hose is clogged at the sink causing water to not drain properly. Removed restriction and tested, unit now drains properly. Inspected lower spray arm and found it splitting causing the leak. Replaced lower spray arm (WPW10491331) and tested unit, unit is now running as designed, no leaks detected, job complete."

"Arrived on site to diagnose dryer not running. Unit powers up and clicks, but motor never engages. I tested the unit and found clicking and no motor action. Checked voltage and polarity at wall and found all good. Checked voltage to motor at control and found relay snapping, but sending no voltage to motor. Found burn spot on control board. Replaced control and tested. Verified unit working as designed. Parts used - W11537215"

"Arrived on site to diagnose washer leaking. Customer said they got excessive amounts of water on the ground when running the clean washer cycle. Examined and found a chunk torn out of the door bellow, causing water to leak out. Ordering door bellow to resolve. Return visit set for 9/9.; ordrng 1 W11318722 (Bellow)"

"Arrived on site to replace previously diagnosed damaged console, customer inspected new console and found a few small scratches and want a new one, ordering new console office to reschedule ; ordrng 1 W11715959 (Console)"

"Arrived on site to test unit for leak. Upon arrival customer stated leak only happens during use of ice maker or dispenser and is minimal. Removed unit from cavity and inspected waterlines, found reservoir water line was pinched and over time has cracked causing a leak whenever dispenser is activated. Removed damaged line and extended tube from reservoir, tested unit, all components are now properly engaging with no leaks detected. Unit is running as designed, no parts installed, job complete."

"Arrived on site to test unit for frost in FC, customer stated that condensation is forming on the FC gasket, tested unit found foam strips are needed to correct issues, ordered foam strips rescheduled for 9/6 customer wants AM appointment ; ordrng 2 W11159728 (Foam strip)s"

"Arrived on site to replace previously diagnosed part. Replaced UI (W11636543) and tested unit, all components are properly engaging and unit is now running as designed, no leaks detected, job complete."

Arrived on site to diagnose dishwasher that was leaking water when in use. Ran unit and saw 1 small drip on the left side. Pulled unit out and ran it. Found water pooling in the very front left by the hinge where the tub seam is. Found tub seam is not fully sealed and water is escaping through it. Ordering a new tub to resolve. Office to schedule. ; ordrng 1 W11409866 (Tub)

"Arrived on site to replace previously diagnosed parts. Replaced console (W11616683) and vent (W11598202). Assisted customer in connecting unit to wifi, connected successfully. Unit is now running as designed, job complete."

"Arrived on site to inspect unit for oven not working. Upon closer inspection found control of sending voltage to igniter. Replaced control found unit clicking but not igniting. Found igniter bent and not forming strait line for proper spark. Replaced igniter, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11524031 W11645866"

"Arrived on site for no ice. Diagnosed a defective icemaker,replaced defective icemaker,ran harvest test passed,icemaker filled with water. Wpw10300022"

"Arrived on site to diagnose refrigerator freezing items on th second shelf. Examined interior of the unit and found that the unit was overfull, and items were pushed to the back wall on almost all shelves, causing cold pockets and not fully circulating. Advised to center items on shelves to resolve, and temperature should reach normal set. No failures with unit, all working as designed. Call completed."

"Arrived on site to inspect refrigerator making noise. Upon further inspection, I found that the fill tube for the ice maker had evidence of spilling over. I ran a tested with the ice maker and confirmed this was the problem and that water was collecting around the fan and freezer causing it to make noise. I corrected the issue by installing a tube extension onto the inlet tube and making sure there is no ice hitting the fan. I ran a test and the water is no longer spilling over the sides or back. Unit is operating as designed, no water leaks observed at the end of service."

"Arrived on site to inspect refrigerator not making ice. Upon further inspection, I checked the temperature RC 37 FC -2. I checked the water supply. The ice maker is not receiving water nor the refrigerator dispensing water. I removed the filter and found that the filter is preventing the water from flowing. I can conclude that the filter is the cause of the unit not producing ice and it needs to be replaced. The customer advised that a few items had frost and that items close to the vents would sometimes freeze. The sensors are testing ok. I informed the customer that items cannot be placed near the vents as they can freeze. The refrigerator is operating as designed. No water leaks observed during service. No parts installed."

Arrived on site to inspect refrigerator with gaps in gaskets. Upon further inspection I found that there were gaps around the corners of the FC and RC gaskets allowing air migration (photos) I shaped and formed the gaskets and sealed gaps on a few problem areas I found on the mullion. Both gaskets are now making full contact and good seal. Unit is operating as designed with no water leaks observed during service. WP482338