Steve - New Braunfels, TX
Francis - Wimberley, TX
Francis - Wimberley, TX
Good. Work done
Unacceptable time for repair
Brigid - Manor, TX
I had to wait over : weeks for a part, and then wait for installation. It took so long they were going to get me a new range but miraculously the part came in ( not to mention I had to call them because it was taking so long). It was very costly having to eat out for a month while your husband is out of work. Unacceptable
So far not very good.
Roger - Buda, TX
We have been without our new refrigerator for four weeks. Two service calls and another scheduled. Not sure why our refrigerator is still not fixed or replaced. Still under warranty. Refrigerator problem started by main Refrig. freezing items then went to 62 degrees for 4 weeks and the freezer at -10 degrees for 4 weeks. Extreme frustration- 4 weeks without a refrigerator.
Jinger - Cedar Creek, TX
Friendly service, a pleasure to deal with
Toniann - Hutto, TX
Greg - Georgetown, TX
Finally our wall unit is functioning A new module unit Was installed
Great and reliable service
Keith - Bertram, TX
Al - Austin, TX
Very personable, informative serviceman.
Michael - Georgetown, TX
I feel very fortunate to have had Jonathan assigned to my service call. He is extremely personable and informative as the service progressed. I will definitely ask for him the ext time that I require service on my ice make.
Matt - Dripping Springs, TX
Juanita - Austin, TX
Promised warning phone call day before visit. Did not receive.
3rd Time's the charm
Jeanine - Wimberley, TX
Out of the three technicians this one seemed to be the most knowledgeable. He was aware of the issues that my model was known for. Just wish he had come out first.
Great explanation of how start button works & what I was doing wrong.
David - Canyon Lake, TX
Was easy to get the service person here, he was prompt, knowledgeable, and efficient. Have better understanding of how these new dryers work.
Guillermo - Leander, TX
Service person was knowledgeable and helpful
Fixed it fast!
Kelly - Austin, TX
Very pleased. Nice guy. Fixed it very quickly.
Becky - Blanco, TX
Great service and very nice repair men
Darlene - Austin, TX
Great service and very quick response
Denis - Georgetown, TX
Bonnie - Georgetown, TX
Al was very polite, wore a mask and shoe covering, very professional, and as he looked in the freezer compartment he knew exactly what the problem was. He fixed it in a good time period.
Jeff - Salado, TX
Fast service and fast repairs
Nick - Austin, TX
Great, rapid service
James - Leander, TX
best we ever had!!!!!!!!!1
Larry - Belton, TX
The man you hired for this man should be made supervisor..... the 8 or 10 of the people were awful to deal with
Veronica - Dripping Springs, TX
We had a warranty issue which was quickly resolved. Friendly courteous and knowledgeable.
Great communication and great service
Robin - Horseshoe Bay, TX
Michael - West Lake Hills, TX
Very pleased with service and professionalism.
Raymond - Waco, TX
Very satisfied with the Appliance Express’s service in every way - communications, attitude, cleanliness & positive resolution!
Sylvia - Belton, TX
Tyler worked very hard to try to resolve the issues we are having with our washer. Very professional and courteous.
Floyd - Cedar Creek, TX
very good service
William - Austin, TX
called warranty service through home depot on a maytag washing machine. once the appointment process started, Appliance Express was incredibly prompt in confirming and detailing specifics related to my appointment - date, time window, how they would confirm a smaller time window the day before their visit. which they followed through on with text and email. both guys that came out were great - worked to access the issue. would certainly call the company again.
service very good
Diane - Austin, TX
Russ - Leander, TX
Lou was quick, efficient and courteous. Had an unclear problem with the refrigerator that he was able to troubleshoot
Jenifer - Buda, TX
Perfect in every way!
David - Austin, TX
He is very knowledgeable about the appliances and efficient.
Jill - Cedar Park, TX
I was very happy with David. He was on time, came in with a mask and feet covers, and was very polite. He fixed the problem and explained everything to me that he did. I have had a lot of issues with LG customer service. Having someone come out was super easy (although I was on hold for an hour). BUT...after finally connecting with a super awesome customer service lady an appointment was set up. It was wonderful! Thank you David for your professional service! 😊
Courteous. Friendly and Honest
Don - Kingsland, TX
Showed like they promised. Diagnosed, fixed and awesome job.
Janice - Kyle, TX
Jacob was very courteous and professional.
Great Service, answered all of my concerns.
Rosanne - Copperas Cove, TX
David - San Marcos, TX
Refrigerator service excellent
Kate - Lakeway, TX
I appreciated the friendliness, care, understanding of the problem. Used various ways to approach the concern.
Aura - Austin, TX
Bert - Belton, TX
He was great and I was very impressed with his professional service. I was also impressed with your office personnel setting up the appointment. Thank you
Polly - Sunset Valley, TX
Glad you fit me in before holiday Appreciate that
Susan - Austin, TX
Kathryn - Belton, TX
Everything went well.
Thomas - Round Rock, TX
Kathleen - Kyle, TX
Our Tech was on time and super nice! He explained to us what was going on and fixed us right up!
Junaid - Leander, TX
Good service but I thought the service fee was supposed to be waived if y’all did the work
Greg - Lago Vista, TX
Great and Fast service
Janice - Bertram, TX
I will use Appliance Express again
Gas oven repair
Candice - Cedar Park, TX
William - Georgetown, TX
Alvin R was great. Skilled, courteous and professional.
Always great service
RAD - Georgetown, TX
Katelyn - Wimberley, TX
Stephen - Elgin, TX
WOW I think our Service Person was Andy, if my memory is correct, either way, from the first moment I made contact with Appliance Express, I was taken care of professionally and the entire experience was far above my expectations. They kept me informed throughout the time before, during and after the service call. I usually don't give recommendations, but Andy and Appliance Express have earned it and I give them my full recommendation. Excellent, excellent, excellent.
i will never use again
Vincent - Blanco, TX
sorry service and broke my glass top stove
Efficient Service, Great Technician
Sharon - Austin, TX
Jacob was efficient, polite, and knowledgeable. He showed me the defective/damaged part and explained what the repair would entail.
Lauren - Austin, TX
Luis was fantastic. Professional and knowledgeable!
Eman is great!
Patrick - Austin, TX
Honestly a great employee and thorough in what he does - although my fridge could still use some help, no fault of the tech’s whatsoever.
Cassandra - Bruceville, TX
Great service. Very clean. Warranty Covered everything
Rafael Arroyo - Killeen, TX
Shirley - Bastrop, TX
Scott was a professional. He checked out my dishwasher and found no mechanical defect. He said if we have any problems within 90 days to give him a call.
Great experience during COVID times.
William - Leander, TX
Professional, quick service and follow through.
Richard - Lakeway, TX
Our technician arrived on time, was very courteous and informative, and detected and repaired the problem quickly.
"Rent - Waco, TX
Rep arrived within scheduled time frame. Rep was efficient and quick. Very pleased with his attention to detail and customer service.
Aura - Austin, TX
Always on time,professional and courteous techs with profound knowledge. Thank You Guys!
Like that they actually communicate!
Janet - Buda, TX
Easy to get in touch with, prompt and kept me informed
Technicians were very good and efficient.
Robert - Georgetown, TX
The "starting unit" was the problem. That is a very common item that fails often. I would think that the truck or the local office/warehouse would stock. Instead it took a week to get the part and less than 10 minutes to put it on and solve the problem.
Professional and efficient
Donna - Austin, TX
Appliance Express is professional and efficient. Always do an excellent job on my repairs.
Patricia - Georgetown, TX
Changwei - Austin, TX
Rachel - Austin, TX
Donald - Bastrop, TX
Our technician was great knew what was wrong with our stove door ordered parts and came the next week and installed parts very happy with our technician had it done in no time at all. Thank you For your help
Best appliance service
Debra - Austin, TX
The technician was very knowledgeable and pleasant and repaired my refrigerator very quickly. I highly recommend Appliance Express. The refrigerator was under warranty so there was no cost involved. Best repair experience I have had with any company.
Kathy - Austin, TX
Fast, professional and friendly. Under warranty, no charge. (But you should always tip for a job well done, charges or not.) Highly recommend!
Outstanding Service Tech
Clarence - Luling, TX
I was impressed with Robert's knowledge base regarding my stove. He took one look at the problem, diagnosed it, and with a simple screw driver fixed the issue. Not to take anything away from the other two techs who previously looked at the stove, but it was obvious that Robert's knowledge base was vast and deep allowing him to quickly diagnose the problem and repair it. I certainly learned something about my stove from Robert. I'm glad that the company sent him out to my house.
Fast, friendly service
Robert - New Braunfels, TX
Ariana - New Braunfels, TX
Rebecca - Leander, TX
Kaushal - Waco, TX
I got my jenn air microwave looked at by appliances express. They knew what they were doing and fixed the microwave right away and it was done correctly.
Mike fox - Georgetown, TX
Jonathan was on time professional and polite.
Scott - Georgetown, TX
Always great response.
Janelle - Luling, TX
Appliance express provides timely, professional, and expert repair services.
Leticia - Hutto, TX
Carolyn - The Hills, TX
Brandon did an excellent job trying to fix a poorly designed soap dispenser by putting apoxy on the open areas that leak water. He also called Whirlpool for info to learn if there was a fix for this design problem. They could offer no logical/permanent fix. This is the second new soap dispenser put in and it also leaks quite a bit of water after each wash load. Brandon is a very knowledgeable and competent repair technician.
Thomas - Austin, TX
Debora - Austin, TX
David was quick and thorough
Juan - San Marcos, TX
This is the fourth time the tech, Richard, has been to our house. Every time he has been very professional and informative and efficient. He doesn't waste time. He gets to his job and the problem right away. Appliance Express is very lucky to have Richard for an employee.
Fixed my problem
Morone - Round Rock, TX
The tech was friendly and very competent. Got our refrigerator back to working
Kristen - Georgetown, TX
We had a great experience with Appliance Express. Lou was able to quickly find the problem with our ice machine and fix it without any issues and everything is back to running smoothly!
Refrigerator Service Call
Nancy - Wimberley, TX
Jacob came on time and was a very friendly, polite and personable young man. He seems to be fairly inexperienced and not knowledgeable about our refrigerator model and only had his tablet to give him direction on what to try to fix our ongoing, recurring problem. He is the third service person we have seen since April of this year for the same problem. He also would do well to pull his pants up and wear a belt so as not to present a poor appearance to the customer if you know what I mean.
Linda - Jonestown, TX
Very pleasant technician and scheduler.......Lou explained the problem well and fixed us up! Left the area clean and undamaged......I did think it was a bit pricey overall.
Kara - Austin, TX
Brandon quickly diagnosed what was wrong with my washing machine and had it fixed in about 20 minutes.
Very Quick and thorough service.
Evan - Dripping Springs, TX
Very helpful and timely service.
Laurel - Kyle, TX
Professional assistance and fast service!
Polite, thorough, prompt
Peg - Georgetown, TX
Very efficient technician
Grant - Georgetown, TX
On time,pleasant, neat clothing,friendly,stayed focus in repairing unit.
Fast and good service
Edith - Austin, TX
I would use again.
Raudel - Austin, TX
Attentive and answered all my questions
Henry - Leander, TX
Carla - Austin, TX
David S did a great job repairing our washer, and on a Saturday! Thank you!
Peggy - Austin, TX
Quick Professional service
Peter - Pflugerville, TX
Appreciate the quick service with repairing my refrigerator. David was very professional as always and resolved the Condensation issue with fridge doors.
Jeanine - Wimberley, TX
Robert was very professional and knowledgeable. He really listened to my concerns and understood the problem I was having.
James - Austin, TX
Our technician quickly replaced the part for my oven.
Edward - Smithville, TX
Andy was efficient, pleasant to deal with, diligent and most-importantly, on time
Justin - Austin, TX
Fast work and safety first
Karen - Georgetown, TX
Didn’t take Lou five minutes to replace the diffuser and make my house MUCH quieter! Thank you so much!
Richard - Canyon Lake, TX
Noah was courteous and professional.
Jae - Marble Falls, TX
My experience was 100% positive, from the ease of getting a timely appointment to the courtesy and professionalism of the technician that came to my home. I would definitely recommend this company to family and friends!
Amelia - San Marcos, TX
Merrick - Georgetown, TX
Will definitely use them again
Donna - Killeen, TX
Jonathan was an extremely nice and professional individual. Wish everyone one was as pleasant as he and Alvin were to work with. Susan was also an extremely pleasant and polite individual to work with. She went out of her way to try and help with my situation.
Gerald - Wimberley, TX
Professional, courteous, and effective service
Carmen - Austin, TX
David immediately determined the problem my washing machine was having, replaced the affected part, and resolved the problem. I'm glad that I bought the service contract.
repaired ice machine of new appliance
Roy - Leander, TX
David in replacing did a great job in explaining what he did .He also brought up an item that was blocking water flow.
Greg - Austin, TX
easy and professional
Rodney - Leander, TX
Did a good job figuring out the problem.
April - Johnson City, TX
Brands on was able to repair my refrigerator to get it back to working in tip top shape. He was very professional and timely.
Very knowledgeable = quick fix
George - The Hills, TX
Courteous, knowledgeable, polite
Great service very polite
Debra - Kyle, TX
Great experience fast and efficient
Great service and provided great details
Julieann - Pflugerville, TX
I am grateful for all the details provided, it was very informative.
Aura - Austin, TX
Jennifer - Granite Shoals, TX
Mary - Kyle, TX
Mr Cantu was very professional, knowledgeable and kind man. We so glad that you’ll sent him to help ud
Leo was superb
Melinda - Austin, TX
Leo was terrific
Courtney - Round Rock, TX
Quick service and reliable.
I am not Satisfied
Maggie - Kyle, TX
I think your technicians even understood the problem.
John - Georgetown, TX
Repairmen returned to fix freezer ice maker
Amy - Austin, TX
Warranty service was done quickly. Tech wore a mask but not correctly and came 25 mins past time frame, But all in all great service
Melanie - Austin, TX
Very friendly, quick service!
Shelby - Spicewood, TX
Robert was great. He’s a friendly guy, and he was able to fix our oven’s issue in just a few minutes.
Brent - Pflugerville, TX
Carolyn - The Hills, TX
Wesley was fantastic!
Jonathan - Austin, TX
Santa - Pflugerville, TX
Came to office first as requested and finished the job quickly!
Edwina King - Georgetown, TX
Lou did a great job and he has an awesome personality!!
Morris - Seguin, TX
Richard came in, was thorough in checking out the problem, identified the problem and fixed it.
Stephen - Spring Branch, TX
Thank your for the repair. You arrived ready to go to work and took good care of our washer.
Justin - Austin, TX
Great service. Pricing a little higher than expected for the work to be done. But overall would use this service again. Technicians were professional. respectful and helpful.
Verna - Andice, TX
Competent and reliable service!
Patricia - Austin, TX
Great service. Our Technician was awesome
Judith - Austin, TX
Pedro - Austin, TX
210 Hannahs Way Burnet, Texas
Bob - Burnet, TX
Excellent Service Thank You
Great Customer Service
Kathy - New Braunfels, TX
Great Customer Service. Explained everything in detail regarding my stove.
John - Georgetown, TX
Following repair, lower freezer ice maker not working, bin filling up with water and freezing. Ice maker was working prior to repair
William - Horseshoe Bay, TX
On time and very competent.
Diane - Austin, TX
I would ask him to help me ahaun
Mike - West Lake Hills, TX
Leo, our technician, was great!!!
Stephanie - Pflugerville, TX
Refrigerator still makes weird noise but it’s still running so I hope it’s OK.
Great Service, on time
Harvie - Blanco, TX
On time, excellent knowledge of product, quick, thorough And accurate solution to the problem.
Ice Maker Fixed
Dana - Cedar Park, TX
Our technician did a very thorough diagnosis and was very informative about the refrigerator. He installed a new icemaker and it seems to be working just fine and we no longer have a problem.
Thomas - Georgetown, TX
Paul and Tyler did a fantastic job getting our troublesome fridge up and running again. Their expertise and tenacity really paid off, just in time for the wedding shower we are hosting.
Andy was great. Answered all my questions
Patrick - Taylor, TX
With Covid ... he brought everything he needed and cleaned up after himself.
Sandra - Coupland, TX
Donna - Austin, TX
I had bought a brand new washer and dryer. The dryer would not get hot. The service man that came out worked on it for 2 hrs. and told me the gas connection was faulty. So I waited an additional week for the part to come in. The second gentleman that came to install said the only thing he could find wrong was the gas wasn’t turned on. It now works fine.
Great service with Richard
John - San Marcos, TX
Diagnosed the problem with my oven , had the parts on hand and preformed professionally
Jaycee - New Braunfels, TX
Service was great. Loved how our guy really took the time to explain every step he did and what the problem was.
Venkateswaran - Austin, TX
Great repair service
Karen - Georgetown, TX
We have had a few repairs done to our appliances and they have all been a very pleasant experience. I have to say Jonathan knows his stuff!!
Retha - Pflugerville, TX
The repairman was on time, knew exactly what he was doing, fixed the problem very quickly. Very polite.
Cathy - Leander, TX
Dora - Georgetown, TX
Good service. Polite, wore protective clothing, will call them again.
Patsy - Temple, TX
Couldn’t have been better!! Jon was great. Knew exactly what was wrong by listening for a few seconds.
So far, So good
Charles - New Braunfels, TX
Noah did a good job, was punctual, polite, timely in repairs. We will wait and see if the repairs solve the problems of this Maytag. We are very surprised at the Maytag Co. They have always had superior washers but this is the 3rd repair on this one.
Fridge is working again...
Donna - Leander, TX
Prompt professional service. Repaired perfect.
Georgia - New Braunfels, TX
Very good service, prompt, great at his job in every way.
Jennifer Pitts - Spicewood, TX
Excellent top to bottom
Great, fast service. Friendly! And used all precautions during quarantine.
Neil - Austin, TX
Rafael - Canyon Lake, TX
Arleen - Leander, TX
Showed up on time and was done quickly with the correct parts
CC - Austin, TX
Always on time and repaired our fridge back to working order. Thank you!
Job Done Well
Aline - Wimberley, TX
Nancy - Austin, TX
Glenda - Round Rock, TX
Appliance Express fixed our ice maker after 8 weeks with another company. They are the best!
Knowledgeable service. Thank you!
Janet - Florence, TX
Blenda - Georgetown, TX
Explained everything nicely. Well mannered.
Craig - Leander, TX
Great job very nice and professional.
Jeremy - Spring Branch, TX
Terry - Burnet, TX
Great Service, very friendly and knowledgeable.
Great Techs great service
Aura - Austin, TX
Punctual, professional and thorough
Rob - Meadowlakes, TX
Appliance Express worked on my GE refrigerator. The service man showed up on time, took care of our problem and was very nice to deal with. I will use them again for any of my appliance needs.
Maria - Austin, TX
Jeremy - Leander, TX
Great service, very knowledgeable technician
John - Georgetown, TX
Mark - Austin, TX
Washer was making a strange noise. Technician checked out machine and found nothing wrong. Noise has stopped.
Rodney - Luling, TX
Great work ethic
Roland - Dripping Springs, TX
Repair tech arrived within the time frame provided and installed the new part. He was very Courteous. The work was done under the warranty.
Great fats work, but technician dented my freezer!
Asim - Austin, TX
The tech was fast and got the work done without making too much mess. But totally dented my freezer in two places. I can’t believe it! So frustrating.
Justin - Round Rock, TX
Tech was prompt polite knowledgeable and bent over backwards to ensure all problems solved
Emily - Georgetown, TX
Both gentlemen were very professional, courteous, and observed appropriate rules for” Corona virus times“.While no one wants to need your services, we all do at some point in the life of our appliances. Glad you are there &or me.
Rebecca - Georgetown, TX
Steve - Georgetown, TX
Clearly explained charges and options up front. Called 1 day ahead of scheduled service as promised. Leo called morning of visit to let us know he was on the way. He showed up early in the window of time promised. Wore a face mask, shoe covers, and gloves. Lou was personable and efficient. Listened to the symptoms exhibited by our dishwasher, traced down the problem, and fixed it. He also knew what was wrong when I described an annoying occasional door leak. He replaced an o-ring in the door vent which was pinched. Lou informed me of the repair costs prior to doing any work and didn't replace any unnecessary parts. Ask for Lou Soldan if you can.
Repair of Whirlpool refrigerator
Betty - Round Rock, TX
Very professional and excellent customer service. Highly recommend. Confirmation was sent for time of appointment and Received calls to with me to let me know when tech would arrive.
Belous - Leander, TX
Paul was great and very experienced in his craft. Very friendly and caring.
rhonda - Austin, TX
Louis has done a great job explaining the problems we've had with our appliances. He is very courteous and knowledgeable.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Arrived on site and inspected dishwasher door damage on top left side of door.Also discovered the console was damaged in the same area of the panel damage.Removed and replaced the panel.Ordering console to complete the repair.Office to reschedule the appointment with the builder.W11157079- console (black) ordered.Needs more work ; ordrng 1 W11157079 (CONSOLE BLACK)
FREEZER WHIRLPOOL WRS555SIHZ00 Arrived on site for refrigerator switch popped out. Tested and inspected unit and found failed switch. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
DRYER WHIRLPOOL WED9270XW Arrived onsite for unit not heating. Tested unit. Unit not heating. Found that element was bad. Replaced element. Tested unit. Unit test good. No issues at this time. Job complete.
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Arrived on site for refrigerator lights not working. Tested and inspected unit and found failed FC LED light. removed failed part and replaced with new. Tested unit and all operations are normal.No water leaks present at time of service.
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 "Arrived on site for fridge leaking in the back, and intermittently not cooling. I inspected the unit and work area. The customer played a video of the noise coming from the unit, it is from ice hitting the evaporator heater. I explained how the unit operates and what that sound is. I found the UI control not preforming defrost as designed. I replaced the control to correct the issue. Unit is operating as designed. Job complete."
DISHWASHER WHIRLPOOL WDF331PAHS0 Arrived on site for dishwasher having a broken clip. Plastic wheel on assembly broke off. Ordered correct wheel assembly for replacement.; ordrng 1 W10888592 (wheel)
REFRIGERATOR WHIRLPOOL WRF990SLAM00 "Arrived on site to install previous diagnosed parts. Gained access to fresh food evaporator. Removed failed fan and thermistor harness, installed new. Performed diagnostics mode and switch defrost cycle to automatic. Ran test 4 and monitored operation. All tested good, no water leaks detected.
OVEN JENN-AIR JMW2430IL02 "Arrived on site to test unit for damaged oven door, test unit found damage in lower left front door glass, replaced front door glass, test unit, unit working correctly, ordered J for front of oven, office to reschedule.; saved tckt"
REFRIGERATOR WHIRLPOOL WRB322DMBB00 "Arrived on site for refrigerator bottom ice maker still not working. Tested and inspected unit and found ice maker shut off arm not properly installed, when installed found ice maker was in off position. Turned to on position. Tested unit and all operations are normal. No water leaks present at time of service."
MICROWAVE WHIRLPOOL WMH78019HZ2 "Arrived on site to install previously diagnosed parts. Found crispy and cracked coatings on transformer wiring. Repalced cap map and diode, as well as transformer. Retested unit and all is working as designed. Checked thermostats and all are working as designed. Unit is properly working at this time. If issue repeats there has to be an unseeable scorch mark or damage to wave guide as high voltage system has fully been replaced. Call complete."
REFRIGERATOR KITCHENAID KBFN502ESS "Arrived on site for air filter falling out of receptacle, used heat gun to widen side clips of air filter so it stays in place. Sent pictures of adjustment to CS. Job complete"
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on site to diagnose a refrigerator that is over cooling. Tested unit and found control boards are not maintaining temperature properly. Replaced main control and user interface and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
REFRIGERATOR KITCHENAID KBFN502ESS01 Arrived on job for complaints of no light. Checked voltage at inverter board no power. Checked voltage at main control p2-1 why and p3-1 0 voltage. No power supply from main control to inverter. . ; ordrng 1 WPW10739408 (cntrl-elec)
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to install previously diagnosed pump motor assembly. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service
RANGE WHIRLPOOL WFE505W0JZ0 Arrived on site for not heating on cook top and oven . Found wire harness and terminal block burned up . Ordering harness . Call to set return .; ordrng 1 W11416047 (MAIN HARNESS )
WASHER WHIRLPOOL WFW92HEFW0 Arrived on job for complaints of noise. Removed back to check shocks found broken bolt head from shipping bolts stuck in between frame and back causing noise.
WASHER WHIRLPOOL WTW4816FW2 Arrived on site to install previously diagnosed parts. Call tech line to register repair SR 7728815626 Bruce. Replaced spin basket. Tested unit all tested good. Job Completed.
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site to diagnose dishwasher not drying dishes fully. Customer informed me it gets warm, but moisture still sticks on the sides of the unit. Ran through diagnostic cycle and found no errors, and verified heater function. Found rinse aid was not being used. Advised customer to use rinse aid, run hot water first, and to utilize the high temp options for cycles. All is working as designed at this time, instruct only. Call complete."
OVEN WHIRLPOOL WOS51EC0AS02 Arrived on site to install previous diagnosed part. Powered unit off and on. Performed diagnostics mode and ran factory reset. Cleared error code. Put in bake mode and monitored unit to preheat temperature of 350°. Tested all other operation and found all operation working.
REFRIGERATOR WHIRLPOOL WRF560SEYM05 "Arrived on site to install previously diagnosed and ordered parts. Due to the ice maker and fill tube failures and the unit no cooling and the drain tube not draining per service pointer W11397260A. I removed and replaced the ice maker/fill tube kit, hv control, drain tube and placed permagum around the fill tube at the back of the unit. Also used silicone to seal gaps around the drain tube. Tested the unit and it is operating as designed. No water leaks observed during service, job completed."
WASHER WHIRLPOOL WTW6120HC0 Arrived on site to diagnose a washer that is not producing tones. Found control panel not operating properly and producing no sound. Replaced control panel and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
MICROWAVE WHIRLPOOL WMH31017HS2 "Arrived on site to test unit for unit sparking from top, test unit, found broken capacitor and diode, replaced parts, tested unit, unit working correctly, water heats correctly after 1min, no sparks at this time, advised customer to use vent when cooking, job complete."
RANGE WHIRLPOOL WFC310S0ES3 "Arrived on site for oven not working. I inspected th unit and work area. I found the active hinge broken on the oven door. I found the infinite switch shorted out, and the control damaged. I am ordering all 3 components. The office will reschedule. The control is an expart.; ordrng 1 W11122536 (cntrl-elec) and 1 WP3149400 (switch-inf) and 1 WPW10299224 (hinge-door)"
RANGE WHIRLPOOL W5CE3024XS00 Arrived on site for cooktop cracked and burner staying on high found cooktop has crack from heat of burner and found failed switch for burner. Ordering needed parts as well as burner in case needed. Authorization needed. Office to schedule return trip. ; ordrng 1 SEENOTE (AUTHORIZATION NEEDED ) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10365154 (cooktop) and 1 WP8273992 (elmnt-surf) and 1 WPW10244639 (switch-inf)
COOKTOP WHIRLPOOL GLT3014GQ3 "Arrived on site to diagnose cooktop with stuck valve. On arrival was not able to dislodge valve. Recommend replacement of valve.
REFRIGERATOR WHIRLPOOL WRF992FIFM00 "Arrived on site to inspect refrigerator not making ice and slow water dispensing. Upon further inspection, I tested the water dispenser and water dispensed as designed. I placed the unit in diagnostics and tested the ice maker in test 120. The ice maker failed. I tested the fill tube in test 97 and the valve was humming but no water was coming out. I disconnected the fill tube at the top hinge and tested again and water dispensed. I am ordering the fill tube assembly, CNOTE-LSO FOR TRAINING and will return with all screened parts. No water leaks observed during service.; ordrng 1 W11223012 (tube-water)"
DRYER ROPER RED4516FW0 Arrived on site for dryer no operations. Tested and inspected unit and found failed fuse. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
REFRIGERATOR WHIRLPOOL WRX735SDBM04 Arrived onsite for a refrigerator to replace previous diagnosed parts. I replaced the ice maker harness and tested the unit. All is working as designed. Call complete.
REFRIGERATOR KITCHENAID KRFC604FSS00 "Arrived on site for refrigerator leaking water. Inspected unit and work area. Inspected for water buildup on bottom of FC and RC, none found. Found water leaking underneath on left side of unit. Pulled unit out and found water traces from underneath unit. Found defrost drain pan dry. Poured water in drain pan and monitored for leak in pan. Removed drain line and found not in proper position. Corrected drain line and tested unit. All tested good, no water leaks detected.
REFRIGERATOR WHIRLPOOL WRT519SZDG03 Arrived on site and tested operation. Found evaporator frozen again. Tested defrost circuit and found to be good. Tested evaporator thermistor and found to be reading out of range. Installed new thermistor and defrosted evaporator with steamer. Unit tests good. Job complete
WASHER MAYTAG MHW5630HC1 Arrived onsite for washer making clicking noise while spinning. Upon arrival put unit in diagnostics found no error codes. Tested unit with diagnostics tested spring by hand found some change in unit. Ran multiple test found unit not making clicking sound. Leveled unit and tested again. All tested good. Job Completed.
VENTHOOD UNKNOWN UXT5530AAS3 Arrived on site for vent hood not working on speed 3. Inspected unit and work area. Removed control and found when pushing button on control its not making contact. Builder had another vent hood on site and requested to remove control from other and install. Removed control from unit and installed. Tested operation. All tested good. ; ordrng 1 WPW10648474 (CONTROL)
DRYER WHIRLPOOL WED4815EW1 "Arrived on site and inspected dryer and found apartment maintenance has corrected voltage and cleared vents. Took one picture showing airflow meter and temperature showing on multimeter, dryer is operating properly.
DISHWASHER WHIRLPOOL WDT730PAHV0 Arrived onsite for dishwasher not drying dishes. I called techline and butch walked me through the diagnostics process. We determined that the water temperature coming into the unit is not hot enough for optimal performance on the unit and advised customer to let cold water purge from the lines before starting dishwasher. Also advised that rinse aid is important for drying as well Butch gave me SR#7728810527.
DISHWASHER WHIRLPOOL WDT720PADM2 "Arrived on site ,replaced sump and motor . Ran diagnostics,all checked normal . No water leaks detected at time of service. Job complete ."
REFRIGERATOR WHIRLPOOL WRX986SIHZ Arrived in site for freezer not cooling. When I arrived the customer stated the freezer is cooling again. I inspected the unit and found frost build up on the evaporator cover. I checked diagnostics and found the unit in adaptive defrost instead of basic defrost. I explained the difference in the two defrost modes to the customer. I replaced the UI and set the unit to basic defrost. I spoke to the customer about possible water pooling due to the evaporator defrosting over the next couple of days. Job complete. No water leaks detected.
REFRIGERATOR WHIRLPOOL ED2CHQXKB05 "Arrived on site to inspect fridge for poping breaker, upon inspection found the compressor not running, windings for compressor are reading very out of range. Will need to authorize job with American home shield. Office to reschedule ; ordrng 1 2164518 (EVAP) and 1 22550110 (COMPRESOR) and 1 W10913906 (ACCESS) and 1 WPW10143759 (UV DRIER)"
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Arrived onsite to install previously diagnosed parts. Upon arrival installed parts and was able to get cover evap off and on with no damage. Tested unit all tested good informed customer to give it 48 hours to get back to temp. Job Completed.
REFRIGERATOR KITCHENAID KFIV29PCMS03 "Arrived on site for water pooling under the fridge. I inspected the unit and work area. I found ice build up on the bottom of the fresh food section. I removed the ice, and found the evap tray warped in the middle. The evap tray is not available so I used some permagum to raise the left side the tray will drain properly. I gained access to the drain tube and cleared out debris that was in there. I used my steamer to verify that the drain tube is flow clear with no restriction. Job complete. No water leaks detected."
REFRIGERATOR KITCHENAID KRSC503ESS01 Arrived onsite for previously diagnosed parts. Upon arrival used repair kit on bottom which was chipped. Used proxy and tap and let customer know to allow it to sit for the next 4 hours. Job Completed.
DISHWASHER GE PDW7880J01SS Arrived onsite for dishwasher with poor washing performance. Upon inspection I found a powder detergent that had gotten wet but the dispenser door was closed. I ran a diagnostics cycle and found the dispenser opening after 8 secs when the chart called for 75 secs indicating an intermittent failure of the soap dispenser. I found the bottom right side wheels on the lower rack were missing as well. I am ordering Lower rack kit (WD35X21038) dispenser (WD12X10163) upper spray arm (WD35X10054) ; ordrng 1 WD12X10163 (rinse module) and 1 WD35X10054 (kit-mid spray arm hu) and 1 WD35X21038 (dishwasher lower rac)
WASHER MAYTAG MVWB765FW4 "Arrived onsite for garment stuck in agitator. Removed dispenser cap and agitator and found that garment was wrapped around drive shaft. Removed garment, replaced agitator and tested unit. Recalibrated and auto cycled unit to insure functionality. Instructed customer on use and cycle selection. No leaks present at this time. Job complete."
REFRIGERATOR WHIRLPOOL WRS315SDHM05 "Arrived on site to inspect refrigerator not level. Upon further inspection, I found the unit not leveled and the doors offset. I attempted to level the unit and found the floor not level. Using a whim, I placed it at the back right wheel and leveled the unit. Removed the remaining protective wrap around the doors and UI. Found blue tape with message, unit moves. The unit does not have any leveling feet to keep it from rolling forward. Left brochure for builder/future customer recommending that they not pull it out from its space due to the shim. No water leaks observed during service, job completed."
COOKTOP WHIRLPOOL WFE515S0JS0 "Arrived on site and inspected range not heating on front right burner.Found the control, infinite switch and element to all be defective.Called Whirlpool Techline and spoke with DAVE SR# 7728816474Removed and replaced above parts.Reassembled and unit tested as designed.Job complete"
RANGE WHIRLPOOL WFG320M0BB2 Arrived on site for LR not working properly. On arrival customer informed me issue is RR burner igniting issues. Tested and inspected unit and found failed burner head and cap. Ordering needed parts. Office to schedule return trip. No gas leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 WPW10183370 (cap-burner) and 1 WPW10515453 (burnr-head)
DRYER WHIRLPOOL WED5620HW0 Arrived onsite to replace parts to unit. Customer said unit is working. Tested unit 2 times in quick wash mode. Unit test good. No leaks at this time. Job complete
RANGE WHIRLPOOL WFE320M0ES2 "Arrived on site to diagnose range that was not getting hot on top burners. Found loose connection in terminal block, and also L2 and neutral were switched. Corrected wiring and replaced terminal block. All is working as designed. Call complete."
REFRIGERATOR KITCHENAID WRV986FDEM01 Arrived onsite to install previously diagnosed parts. I replaced the filter head housing and the dispenser pad and spring. I tested the dispenser about 10 times and could not get it to stick on dispense I also found the filter housing was no longer leaking. No leaks detected at time of service and unit is working as designed at this time. Job complete
REFRIGERATOR WHIRLPOOL KBFS25ETSS00 "Arrived on site to diagnose refrigerator making no ice. Performed diagnostic and cycle check. Found motor is not turning at all. Jumped inlet valve and verified proper fill. Unit needs new icemaker.
REFRIGERATOR JENN-AIR JFX2897DRP02 Installed refrigerator correctly into enclosure
FREEZER WHIRLPOOL WRS555SIHZ00 Arrived on site to diagnose a refrigerator is not cooling properly. Tested unit and found metal clip had fallen into fan assembly preventing evaporator fan from running. Removed clip and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
REFRIGERATOR KENMORE 106.5113221
REFRIGERATOR WHIRLPOOL IX5BBEXDS01 Arrived onsite for the refrigerator leaking water out of the freezer section. During testing found that the leak is caused by a clog drain tube. There was water damaged on the floor which the customer is aware of took pictures. De thawed ice in the freezer and removed clog from drain line and all functions tested good. Complete
ICE MACHINE KITCHENAID KUIC15PRXS1 "Arrived on site for weak ice. Found unit making uneven slab of ice,cleaned evaporator plate,changed timed ice and thickness of ice in diagnostics."
REFRIGERATOR FRIGIDAIRE FGHS2631PF4A "Arrived on job for complaints of water taste. Customer said also issues with temperature and display. Confirmed display segments fade. Will need UI replace. Ordered sensor for temperature. Also found small dripping from filter housing will replace base on return. ; ordrng 1 240597203 (sensor)"
MICROWAVE WHIRLPOOL MMV4205DS1 "Arrived on site to replace switches, fuse and control board, replaced switches, fuse and control board, test unit, unit working correctly, unit heating correctly, water heated after 1 min test, job complete."
MICROWAVE WHIRLPOOL WMH31017HS6 Arrived onsite for a microwave with the left mounting hole stripped out. I found the nut broken out of the wrapper. The prescreened nut W10596040 was different than the one in the unit. The one in the unit looks like W11122643 thats on the 04 engineering digit but the plate is spot welded to the wrapper. I called techline and spoke with Steve SR# 7728816123. I explained my findings and he stated to order the wrapper on this one since they are spot welded. Ordering parts research for complete wrapper with the mounting nuts.; ordrng 1 PARTSRESEARCH (WRAPPER WITH MOUNTING NUTS)
DRYER WHIRLPOOL WED4850HW0 Arrived onsite for dryer not working. Upon arrival checked voltage found voltage was good. Tested pre-ID parts found both had to be replaced. Tested unit all tested good. Job Completed.
REFRIGERATOR WHIRLPOOL ED5VHGXMQ10 On site for refrigerator not cooling. Upon arrival I found that the unit had another clogged drain line and I also found that the icemaker fill line had fallen out of place and was not filling up the icemaker problems causing water to drip down the coils of the back of the freezer and hit the fan. I ended up realigning the icemaker fill line and I installed a new defrost thermostat because the old one shorted out. I found it was now showing full continuity even though thermostat was warm and should have had an open circuit but didnt. Unit is now functioning as designed after installing a new thermostat and repairing the icemaker feel
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site for a dishwasher that would not heat. Inspected unit and work area. Please do not in service diagnostics and found an F7 E1 (no heat) error code. Placed unit in an auto testing cycle and found the heater not kicking on. Tested continuity through the heater and found it open. Replaced heater and tested unit. Unit is working as designed. Call complete.
WASHER MAYTAG MHWE201YW00
REFRIGERATOR GE GFE28GMKLES "Arrived onsite for a refrigerator that the water and ice stopped dispensing, the interior lights stopped working, and the door alarm constantly goes off. I found the left RC door switch failing causing the issue. I replaced the switch and all functions are working as designed. Call complete."
WASHER MAYTAG MVWC465HW2 Arrived on site and inspected washer not filling with hot water.Tested the unit and all water temperatures worked properly.Leveled the he unit.No leaks detected at time of service.Job complete
WASHER MAYTAG MVWX655DW1 Arrived on site for a washer needing a previously diagnosed gear case wash plate etc. After installing all necessary parts I was able to retest unit to ensure that it was no longer banging around leaking or having any other problems unit is now functioning as designed call complete
REFRIGERATOR WHIRLPOOL WRX986SIHV00 "Arrived on site to inspect refrigerator no cool. Upon further inspection, I found the crisper drawer not closing completely. When I removed the pan, I found a large block of ice on the RC evaporator/cover. I pulled the unit out and found the drain tube at the back of the unit was gapped. Using manufacturer approved silicone, I sealed the gap. I had the customer sign the Waiver of damages from defrosting the refrigerator and recommended that they place towels around the unit to protect the baseboards and if they have a shop vac to keep it handy. I am ordering the RC evap motor harness and CNOTE-LSO FOR TRAINING PURPOSES and will return with the prescreened parts. No water leaks observed during service.; ordrng 1 CNOTE (LSO FOR TRAINING) and 1 W11087438 (motor-evap)"
REFRIGERATOR KITCHENAID KBFN502EBS01 "Arrived on site for no cool. Removed evaporator cover,found corrosion on heat exchanger in liner,added soap to lines found bubbles forming,called tech support per tech support pierced low side pressure reading -20
DISHWASHER JENN-AIR JDTSS247HS0 Arrived on site for dishwasher needing previously diagnosed main control and lid lock. After installing parts I was able to retest and verify that unit is responding to touch input and activiting all cycles as needed. No leaks before during or after repair.
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Arrived on site for fresh food section not defrosting. Defrosted fresh food evaporator per service pointer secured evaporator to liner wall using clamps and zip ties,secured new thermistor to suction line using foil tape and a zip tie,secured back cover with 4 screws,changed defrost setting to basic. Checked air flow good.
MICROWAVE WHIRLPOOL WOC54EC0HS01 "Arrived on site for microwave door not closing properly, and the touch screen being frozen. I inspected the unit and work area. I found the touch screen froze. I power cycled the breaker for the oven, and the touch screen starting working. I found the unit not connected to WiFi or a whirlpool app. I spoke to the customer about getting it connected to WiFi and a whirlpool app. I removed the microwave door, and attempted to reseat it. The door is still not engaging the switches properly. I am ordering the inner door assembly and returning with the outer door assembly. The office will reschedule. The inner door is an expart.; ordrng 1 W10687342 (door/mw)"
DRYER MAYTAG MEDX655DW1 Arrived on site for a dryer that was making a rattling sound during operation. Inspected unit and work area. Tested unit in a time dry normal cycle and found cabinet rattling when in use. Customer advised that she wasnt sure if it was really an issue but it just has seemingly gotten louder since they bought it. Advise customer of the issue and tighten screws all the way around the dryer. Added sound pads and tested unit. Unit became much quieter. I advise the customer that it is normal for dryers to become a little louder as they get older just due to moving parts. Went over user care guide and nit is working as designed. Call complete.
MICROWAVE HOTPOINT RVM1535DM2WW "Arrived on site for microwave not heating. Upon arrival I tested the unit with a cup of water and confirmed the non heating issue. After disassembling the unit to access thermostats, micro door switchs etc then tested to make sure the switchs and thermostats passed both continuity and ohms test per each parts required test. I could not access or verify any sort of error codes. I found the magnetron diode and capacitor. Ahs needs to be informed that unit is 8 yrs old and has taken some natural where and tear of its time. There is a possibility that unit could break further when disassembled for repairs. Office to reschedule due to parts being out of stock; ordrng 1 WB27X10825 (c-oil) and 1 WB27X10827 (asm - mgt)"
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 "Arrived on site to inspect fridge for not cooling, upon inspection found the compressor short cycling, replaced start device and compressor started. Instructed customer to wait 24 hours to let it get down to temp. Complete"
WINE COOLER KITCHENAID KUWS24RSBS14 "Arrived on site to replace defrost timer and bi metal, after replacing, unit tested good."
REFRIGERATOR KITCHENAID KRFF507HPS01 Arrived on site and tested operation. Found both fresh food and freezer compartments at room temperature. All fans running but compressor is not. Found harness to compressor was not clipped into start device and had come loose. Seated connector properly and tested operation. Unit tests good. Job complete
REFRIGERATOR KITCHENAID KRSC703HPS00 Arrived on site and inspected refrigerator shelf issue.Found the liner on the left hand side of the cabinet is defective.Called Whirlpool Techline and spoke with DUSTIN SR# 7728810944Had a video chat with Dustin and unit was deemed non repairable.Whirlpool will contact the customer within 3-5 business days to arrange replacement appointment.Job complete
DISHWASHER WHIRLPOOL WDF310PLAW1 Arrived on site for dishwasher that was not draining the water properly and heating element rusted. Upon further inspection of the unit I found that there was a lot of corrosion and rust around the heating element but it was receiving the full power from the main control I also found that the drain pump bearings are broken internally and Not allowing the drain pump issue the water out like it should. We will need to return with a new drain pump and heating element .Office to reschedule due to some parts being out of stock; ordrng 1 W10518394 (heater)
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site to inspect fridge for water leaking, upon inspection found the freezer condensating at the top of gasket. Bent metal bracket back and fixed gasket gap. Complete"
DISHWASHER MAYTAG MDB9959SKZ0 "Arrived on site for dishwasher that would not drain. After arriving I initially checked the garbage disposal to make sure the qurk was popped out and it was. I also cannot see any clogs within the drain line and I went ahead and tested the unit and found that although the pump assembly was getting power it has bad bearings that were stuck in the inside it would not allow it to drain properly; ordrng 1 W11416363 (MOTOR/PUMP)"
REFRIGERATOR MAYTAG MFT2574DEM01 Arrived on site to follow up on icemaker not producing ice. Cycled unit and found icemaker working as designed. Found the fill tube was frozen again. Melted down ice and verified fill tube was empty. Raised temps to tech line suggested 3 in FC and 40. Called tech line and followed up with Butch SR7728813022. If temps dont resolve the issue they recommend we cut off the excess length of the fill tube and seal the ice box with silicon / permagum / weather stripping in the indent on the ceiling of the RC where the line comes through and all the way down the seam to the back. Call complete at this time as unit is functioning again.
DISHWASHER WHIRLPOOL WDT710PAYB5 "Arrived onsite for the dishwasher not cleaning properly. During testing found that there is calcium build up inside the sump and pump and on the sensor and filter. There is not enough water going into dishwasher. Will need to replace sump and pump , valve , sensor , filter. Because of the calcium build up. Ordering parts and office to schedule ; ordrng 1 AUTHORIZATION (AUTHORIZATION NEEDED FOR REPAIR ) and 1 W10872845 (filter) and 1 WPW10463906 (filter)"
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to test unit for no power test unit and found outlet giving 120v. Removed front panel from dishwasher to test the board and found connectors to control where disconnected. Secured connection test unit and unit test good job complete
RANGE JENN-AIR JDRP436HM00 Arrived on site to install previously diagnosed parts. Found control incorrect. Will need to reorder and return to repair. ; ordrng 1 W11334164 (CONTROL )
RANGE WHIRLPOOL WFE505W0HS1 "Arrived on site to inspect cooktop for broken glass, upon inspection found the cooktop broken. Will need to order, cooktop is a ex-part, explained to customer what that entails. Office to reschedule ; ordrng 1 W11034825 (COOKTOP)"
UNKNOWN UNKNOWN 0
REFRIGERATOR WHIRLPOOL WRS331SDHM02 Arrived onsite for previously diagnosed parts.installed new dispenser all tested good no signs of leaks during service Job completed.
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site for dishwasher not having water. I inspected the unit and work area. I found fault code F6E2, fill value electrical fault. I inspected the water valve and found the connection not seated properly. I reseated the connection and tested the unit. It is working as designed. Job complete. No water leaks detected."
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Arrived on site to inspect fridge for low temps in fridge, upon inspection found the cover frosted over in fridge, per service pointer will need to replaced main board and cover assembly.Instructed customer to defrost fridge section."
REFRIGERATOR WHIRLPOOL WRS588FIHV00 "Arrived on site to diagnose a refrigerator that is not producing ice. Found filter clogged preventing water from getting to icemaker. Customer provided replacement filter. Installed new filter and tested unit. Found all is working properly at this time, and no leaks were found at time of service."
DISHWASHER WHIRLPOOL WDF520PADM7 (TG) Arrived on site for dishwasher needing new insulation. After installing new padding insulation I retested unit functionality and everything is working as designed. Call complete
RANGE WHIRLPOOL WFE525S0HS1 Arrived onsite for range. Upon arrival customer was using the range and choose to reschedule. Office to reschedule.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE )
OVEN WHIRLPOOL WEE510S0FS2 "Arrived on site to test unit for cancel not working, test unit and found bad control board. Replaced board test unit and unit test good job complete."
WASHER AMANA NTW4516FW3 "Arrived on site to inspect washer for not holding water, checked for any issue along the tub and found a large crack on bottom rim of tub, ordering tub, office to reschedule ; ordrng 1 2MAN (2MAN) and 1 W10238320 (TUB)"
REFRIGERATOR KITCHENAID KRFF707ESS01 Arrived on site for refrigerator not as cool as before. Tested and inspected unit and found temperature setting was put in incorrectly from prior visit. Reset temperature setting and tested unit. All operations are normal. No water leaks present at time of service.
REFRIGERATOR WHIRLPOOL WRT138FZDM00 Arrived on job for complaints of not cooling. Found compressor running both fans and temperatures good. Unable to duplicate error.
DRYER MAYTAG MEDB835DW4 "Arrived on site and inspected a dryer not starting.Confirmed the complaint and disassembled the unit and found the thermal fuse defective.Removed and replaced it, reassembled and unit tested as designed.Job complete"
OVEN WHIRLPOOL WFE320M0ES2 Arrived onsite to install previously diagnosed parts. I installed the control and tested the unit. Unit is working as designed at this time. job complete
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site for fridge not making ice. I spoke to the customer about the units operations. They stated another company came out and fixed the ice maker, but the issue is the stabilizing bar for the freezer draw broke off. I inspected the freezer drawer and found the tracks broken and missing the locking clip. I am ordering both tracks and the locking clip..; ordrng 1 LOWESAUTHO (LOWES AUTHO) and 1 W10625067 (bracket) and 1 W10625068 (bracket) and 1 W10852685 (clip)"
MICROWAVE WHIRLPOOL WMH32519HZ4 "Arrived on site for report of sparks coming from unit. Customer showed me the unit sparked from the bottom and the turntable motor died. Found wiring for turntable motor grounded out on the bottom panel and fried the turntable and wiring. Checked clearance and have exactly 30 from cabinet top to range surface which is inside specs. Ordering new turntable motor, new harness and control; ordrng 1 W10642989 (motor-turn) and 1 W11219761 (harns-wire) and 1 W11342846 (CONTROL)"
WASHER MAYTAG MVWB765FW1 "Arrived on site to diagnose leaking washer. On arrival customer had towels present and showed me leak location. Raised lid and found water dripping from the dispenser housing under the valves. Ordered Part. Office to reschedule when shipping date available since part is only available at WP. ; ordrng 1 W11172234 (housing)"
DISHWASHER GE GDF530PSM2SS Arrived on site to replace previously ordered parts for dishwasher. Upon replacing part found new user interface is missing two buttons as well as interface cover is missing them as well. Noted through parts look up unit should have front facing panel with six buttons and panel on dishwasher has eight and is top facing. Door is incorrect on this unit and user interface and outer door components will need to be ordered and replaced to make unit functional. At this time unit is operating like it is a 6 button model indicating findings are correct. Office to set return appointment.; ordrng 2 WD09X25531 (BUTTON TREE)s and 1 WD12X22787 (pocket handle) and 2 WD12X24398 (LIGHT SHIELD)s and 1 WD34X25532 (ESCUTCHEON ) and 1 WD34X25752 (PANEL)
WARMING DRAWER KITCHENAID KEWD105 Arrived on site for warming drawer not working again. Tested and inspected unit and found failed thrmst fix. Found insulation damaged. Removed failed thrmst fix and adjusted insulated and tested unit. All operations are normal and heating element cycling off and on properly. No other repairs are needed at this time.
DRYER WHIRLPOOL GTDP350EM0WS Arrived on site to diagnose a dryer that is not turning on. Tested unit and found timer knob cracked preventing timer from rotating. Customer will order knob on their own and no further repairs needed at this time.
REFRIGERATOR FRIGIDAIRE FPHN2899LF1 Arrived onsite for the refrigerator having condensation inside FF section. During testing found that the mullion is broken and causing the issue. Will need to replace it. ; ordrng 1 241778811 (flipper mullion as)
MICROWAVE WHIRLPOOL WMH75021HZ-1 Arrived on site for microwave oven light not working. Tested light socket and it had shorted. Installed new socket and tests good.
DRYER MAYTAG MEDB765FC0 Arrived onsite for the dryer door not closing properly. During testing found that the catch is not working properly. Replaced striker and it didnt resolve the issue. Will need to replace inner door with catch and hinges on next visit. Ordering parts and office to schedule ; ordrng 1 W11126813 (door)
FREEZER WHIRLPOOL WRS588FIHV00 Arrived on site to diagnose a refrigerator with a freezer handle that has come off and over cooling in the fresh food compartment. Tested all parts and components and found no failures causing over cooling issue. Reattached handle to unit and advised homeowner on airflow through RC and proper placement of items to prevent airflow blockage. No further repairs are needed and no leaks were found at time of service.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Arrived on site to install previously diagnosed and ordered parts. Due to the ice dispenser impeller being stripped, I removed and replaced the divider, motor, impeller and spacer. Tested the unit and it is operating as designed. No water leaks observed during service, job completed."
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site to install previous diagnosed parts. I removed the damaged draw cover and drawer. I replaced with new. I also leveled the unit.i had he customer inspect the drawer cover and drawer. Job complete. No water leaks detected.
WASHER MAYTAG MHW5630HC0 "Arrived on site to inspect washer for leaking per Techline installed the dispenser, checked for leaks extensively, no leaks found. Complete"
MICROWAVE MAYTAG MMV4205FZ3 "Arrived on site to inspect microwave for bent cover, upon inspection found right side bent, replaced cover and found no issues. Moved over hardware and installed correctly. Complete"
REFRIGERATOR WHIRLPOOL ED5LTAXVL00 "Arrived onsite for unit not dispensing water or ice. Looked at unit. Found that filter was stuck inside housing and that unlock cap was missing/ broken. Took picture of issue. Gave customer quote. Customer would like office to call back. Ordered parts. Office to reschedule. ; ordrng 1 2260502B (cap,water filt(blk)) and 1 2260507 (housing water filter) and 1 4396841 (water filter)"
DISHWASHER JENN-AIR JDTSS244GL0 "Arrived on site to test unit for unit not draining, tested unit found glass in drain motor, removed glass, tested unit unit working correctly, no leaks at this time, job complete."
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site for customer complaint of unit unit frost build up, found failed ice door, I replaced ice door, unit tested good."
RANGE WHIRLPOOL WFG530S0ES1 "Arrived on site to test unit for F1E1 error, test unit found F1E1 meaning internal control issue, replaced control board, tested unit, unit working correctly
MICROWAVE WHIRLPOOL WMH31017HS2 "Arrived on site for microwave sparking. I inspected the unit and work area. I tested the unit and could not get the unit to repeat the problem. I inspected the diode and capacitor, I found the diode, was starting to mishaps, and bubble. I replaced the diode. I tested the unit. It is working as designed. The customer is also hearing the blower door open every-time they start the unit, I spoke to the customer about this. Job complete."
WASHER MAYTAG MVW7232HW0 Arrived on job for complaints of not filling properly. Ran diagnostics and found water filling to proper level.
DISHWASHER WHIRLPOOL WDF320PADS3 "Arrived on site to test unit for unit not washing, test unit, found unit filling with correct amount of water and unit going through cycle but sump and motor not working, ordered sump and motor, office to reschedule.; ordrng 1 W11025157 (PUMP AND MOTOR )"
MICROWAVE WHIRLPOOL GT4175SPS4 Arrived onsite for a microwave that powers on but doesnt heat. I found the primary lower interlock switch not closing and the L1 terminal on the primary side of the HV transformer burned off. The switch and the transformer need to be replaced. I found the transformer discontinued. The customer is going to try to locate the transformer.
REFRIGERATOR KITCHENAID KRFF300ESS01 "Arrived on site for cooling complaint. Per customer fresh food stopped cooling,removed evaporator cover,no excessive amount of ice on evaporator fan motor running. Replaced defrost thermistor on evaporator,secured thermistor to suction line using foil tape and a zip tie."
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site for customer complaint of unit leaking and dent in refrigerator door, found leak coming from connecting joint at reservoir, and dent in right side door. Ordering door and nameplate. I replaced connector. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 LW11038910 (REFRIGERATOR DOOR ) and 1 W11223753 (NAMEPLATE)"
REFRIGERATOR WHIRLPOOL KSSC48QVS10 "Arrived on site for customer complaint of unit having frost in upper section of freezer compartment, found door needed to be raised in order for gasket to seal properly, I raised door, unit tested good.
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to inspect oven for not keeping time correctly, upon inspection found the oven console was not connected to WiFi, connected and updated software. Complete"
OVEN WHIRLPOOL KODE500ESS04 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced appliance manager and tested unit. Unit got up to 250°F in the upper oven before flashing the F1 E1 code again. I placed unit in service diagnostics and found and F1 E1 (internal appliance manager error), F6 E6 (appliance manager lost signal with the upper over), and F6 E9 (appliance manager lost communication with the lower oven) I called Techline and spoke to Bruce SR#7728495948. He advised that at this point the issue is going to be with one of the wire harness having a short between one of the temperature probes and/or the control boards. Ordering parts and office will need to contact customer for reschedule date due to limited available parts. ; ordrng 1 W11136133 (harns-wire) and 1 W11157221 (harns-wire)"
WASHER MAYTAG MVWB765FW1 "Arrived on site and replaced gearcase and agitator diagnosed on previous visit, homeowner has a parts authorization MSA59S9FP1. Ran test 52 and test 51, no water leaks at time of service, job complete"
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 "Arrived onsite for refrigerator not cooling in either compartment. Upon arrival found compressor not running due to bad starting device, replaced starting device and all tested good. Customer had damaged freezer handle ordering freezer handle ; ordrng 1 W11115761 (DOOR HANDLE )"
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived on site to inspect dishwasher upper rack connectors. Upon further inspection, I found the right side adjuster wheel was broken causing the rack to fall. I removed and replaced both adjusters with a kit and tested. Unit is operating as designed. No water leaks observed during service, job completed."
MICROWAVE WHIRLPOOL WMH31017HS4 "Arrived in site for microwave losing power, and the screen being waved. I inspected the unit and work area. I found the hood light socket damaged. I tested the unit and found the interlocks not always engaging properly. I am ordering the interlocks and light socket to complete the repair. I am also ordering a mag cap and diode just Incase. Office will reschedule, parts are expart.; ordrng 1 W10210871 (holder,lamp) and 1 W10754299 (magnetron) and 1 W10850446 (capactr-mg) and 1 W11256462 (diode) and 1 W11433682 (UPPER INTERLOCKS) and 1 W11433683 (LOWER INTERLOCKS )"
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Arrived onsite to install previously diagnosed parts. After accessing the evaporator I found the heater showing good so I replaced the evap motor harness with bi metal attached. Unit is working as designed at this time. Job complete.
REFRIGERATOR JENN-AIR JF42NXFXDE02 "Arrived on site and found all fresh food LEDs on left-hand and right hand side are out. Freezer lights and fresh food ceiling lights are still working properly. Spoke with tech line and he assisted with wiring diagram and found left lower LED has failed. After replacing it all lighting has returned, job complete 7728803008"
DISHWASHER KITCHENAID KDTE104ESS1 "Arrived on site to test unit for unit no power, test unit found no power at unit, no power at outlet, found outlet switch was off, turn on outlet switch unit working correctly, no leaks at this time
RANGE WHIRLPOOL WFG525S0HS1 Arrived onsite for issues with burners acting erattic and when turning on oven does not keep temperatures. Tested burners. Unit working as designed. Customer was not allowing the igniter to ignite flame and the oven drawer had pans stacked too tall for the igniter inside oven to keep temperatures consistent. Callled Techline to report findings. Got SR#7728804307. No leaks at this time. Job complete
WASHER WHIRLPOOL WTW5000DW3 "Arrived on site for washer not unlocking. Upon arrival customer stated unit was tripping breaker everyti,e it was turned on and running for a full cycle. I found that the unit was running on a gfci protected outlet. I instructed customer on proper instruct of resolving the outlet issue to prevent further breaker tripping. I also ran a diagnostics and found an f5e2 error indicating the lid lock was malfunctioning and not registering it was locking and unlocking. I replaced and test a new lid lock and unit is now functioning as designed call complete"
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived on site for door concerns. Tested both fresh food door operation both doors sealing correctly advised customer normal operation due to mullion entering latch
REFRIGERATOR GE GSHS5KGXBCSS "Arrived on site for no cooling in both sections . Found dye all over floor and evap tray .
DISHWASHER WHIRLPOOL JDTSS244GL Arrived on site to install screws and studs to replace broken ones from last visit. Installed parts and attached handle. All is working as designed. Call complete.
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site for oven making a zapping noise. I inspected the unit and work area. I spoke to the customer about what is happening. The noise is happening after the oven has bee used. I gained access to all the components and inspected for any pinched wiring, burn marks or arch marks I found none. I call techline and spoke to Joel SR#7728796899. I advised techline of the situation. I am ordering a blower motor to complete the repair. Office will reschedule due to being an expart. ; ordrng 1 W11248652 (blower)"
DRYER WHIRLPOOL WED5100HW0 "Arrived on site for customer complaint of unit not powering on, found power to unit tested good, found UI not responding and unit giving power failure, ordering control and console. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11413569 (CONTROL) and 1 W11419056 (CONSOLE )"
DISHWASHER MAYTAG MDB4949SHW1 Arrived onsite for the dishwasher top rack came off track. During testing found that the top left hand track had come off the rollers . Took top rack out and was able to put the left hand track back onto the rollers and reinstalled top rack and dishwasher tested fine and no leaks detected complete.
FREEZER WHIRLPOOL WZF34X20DW01 "Arrived on site and inspected upright freezer temperature issues.Immediately confirmed the sides of the cabinet were hot to the touch.Accessed the compressor and found it was burning hot to the touch and sweating in the low side causing the bottom of the unit to have rust marks.Accessed and photographed the evaporator that looked to have a restriction on the top left with a faint frost pattern.Ordering compressor, uv drier, access valve, sealed system tech, 2 hours and evaporator.Will return with previously ordered parts if needed.Needs more workOffice to reschedule the customer for return service visit Sealed System Checklist completed.; ordrng 1 CNOTE (SEALED SYSTEM TECH ) and 1 CNOTE (2 HOURS) and 1 RESEARCH (ACCESS VALVE) and 1 W10750851 (COMPRESSOR ) and 1 W10858281 (EVAPORATOR ) and 1 W11198881 (START DEVICE ) and 1 WPW10143759 (DRIER- UV) and 1 WPW10350564 (CAPACITOR )"
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site ,replaced knob and spark module. All burners are igniting . No gas leak detected at time of service. Job complete ."
WASHER MAYTAG MVWX655DW1 Arrived onsite for unit not washing correctly. Put unit in diagnostics. Got F0E5 off balance load. Saw that oily and leaked from the gear case and other parts needed to be replaced. Needed parts authorization for parts. No issues at this time. Job complete
DISHWASHER WHIRLPOOL WDT790SAYM3 Arrived on site to replace pump for dishwasher. Replaced pump and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
COOKTOP KITCHENAID KCGD500GSS00 "Arrived on site for a customer smelling gas in the cabinet and right front igniter nuisance sparking. Found a slow leak at gas line connection to regulator, sent a video to CS. Added Teflon tape to correct leaking. Spoke with tech line and they recommended replacing burner head and cap to correct nuisance sparking. Will also bring back harness to ensure repair on the next visit. 7728796772; ordrng 1 W10732969 (burnr-head) and 1 W10910373 (cap-burner)"
WASHER WHIRLPOOL WTW6120HW0 "Arrived on site for report of washer consistently tripping breaker. Customer says it happens more on heavy and bulky loads. Found washer is on a GFI circuit and heavy motor load is causing breaker issues. Called tech lime and spoke with Liam SR7728797986. Tested for errors and found none, and all components test good in diag mode. Liam advised the solution is to change the gfi circuit to a non gfi circuit. Unit is working as designed at this time with no repair necessary"
OVEN WHIRLPOOL WFG320M0BS2 Arrived on site to install previously diagnosed gas valve. Removed failed part and replaced with new. Tested unit and all operations are normal. No gas leaks present at time of service.
REFRIGERATOR KITCHENAID MFI2568AES "Arrived on site and inspected ice maker issues.Found the ice maker rotating, just not filling with water.The water dispenser works properly.
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Arrived onsite for unit not cooling inside refrigerator section. Looked at unit. Found that evaporator had ice buildup. Let customer know what had to be changed out. Refer to service pointer W11033419D. .; ordrng 1 W10889841 (cover-evap)
WASHER MAYTAG MVWC465HW2 Arrived onsite for a washer that is making a grinding noise again. Mr stated the unit only makes the noise when the unit is loaded with a full load of clothes. I tested the unit and could hear the noise. I found a bottle had broken and the bottle neck was under the belt cover causing the cover to be pushed into the drive pulley. I removed the bottle neck and retested the machine. The unit is working as designed. Call complete.
REFRIGERATOR JENN-AIR JF42NXFXDE02 "Arrived on site and inspected refrigerator and found no power showing. Removed upper cover panel and checked incoming power at harness connector on plug and there is no incoming power. Took picture. Outlet is visible but installation has screwed refrigerator into cabinet. Kitchen has wood floors, installer will need to uninstall refrigerator so that electrician can correct outlet. Draped power cord over door and used an extension cord to connect refrigerator to outlet in the adjoining room. Refrigerator has powered on and is running. 7728803544"
COOKTOP WHIRLPOOL KGCU463VSS01 "Arrived on site to inspect cooktop burners arcing when not in use. Upon further inspection, I tested all burners and could not duplicate the issue. Customer had a video of the issue and it showed the front right burner on and the other burners ignitors arcing. I tested the spark module and found 120V going into the module but only 85V coming out. CC. I removed and replaced the spark module and tested the unit and it is operating as designed. No gas leaks detected during service, job completed.
WASHER WHIRLPOOL MVWC565FW2 "Arrived on site to diagnose a washing machine that is tripping the breaker. Tested unit and found loose wire on motor connection. Repaired wiring connection, and advised homeowner that manufacturer does not recommend appliances to be put on GFCI circuit as intentionally ungrounded parts may trip the circuits. No further repairs are needed at this time and no leaks were found at time of service."
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Arrived on site for cooling complaint. Removed freezer drawer found freezer evaporator incased in ice. Ran diagnostics bimetal reading open diagnosed unit will need fan motor that includes bimetal and main control.
DISHWASHER KITCHENAID KUDE70FVSS1 "Arrived on site to inspect dishwasher not cleaning dishes. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and the unit motor failed to operate. Advanced through testing and the valve, dispenser, drain pump, & element all operated as designed. I removed and replaced the sump/motor assembly and retested. Unit is operating as designed. No water leaks observed during service, job completed."
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site To diagnose icemaker that was not producing ice. Ran diagnostic and found error E2, motor lost position. Unit would not complete cycle test. Replaced icemaker and retested. All is now working as designed. Call complete."
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Arrived onsite for a refrigerator that is frosting up along the bottom vents and another company came out and stated the fan motor was bad. I found the RC coil completely frosted over. I found all thermistors and fans working and testing good. I ran a short defrost and the unit worked as designed. The RC motor/harness and the UI will need to be replaced, possibly the evaporator cover and screws. The drain will need to be checked for obstructions. I went over defrost instructions with the customer and explained this had to be done 48 hours prior to our return. Ordering parts authorization, WPW10501260 cover-evap, & 2EA. 67006425 screw.; ordrng 2 67006425 (screw)s and 1 PARTSAUTHORIZATION (PARTS AUTHORIZATION ) and 1 WPW10501260 (cover-evap)"
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for dishwasher leaving sediment behind after wash. Upon inspection I found no water coming into the unit during diagnostics. I found the water valve under the sink was in the off position. I turned on the valve and water entered the unit I let the diagnostics run through and found all tests passed. I advised customer on proper soap usage and rinse aid. Customer brought to my attention the upper right rack stopper had fallen out and was lost ordering Stoppers (WPW10082861). ; ordrng 2 WPW10082861 (stop)s
REFRIGERATOR WHIRLPOOL MSS25C4MGK00 Arrived on site for ice maker not making ice. Put in diagnostics and all tests good. Removed ice maker and found ice cubes in tray but none in bucket. Ice maker had lvoltage. Replaced ice maker and powered on fridge. Heard ice maker transitioning to home position. No leaks detected. Job complete.
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Arrived onsite for refrigerator not making ice in FC and frosting up in upper FC shelf. Upon inspection I found a gap in the FC gasket upper right side brackets look slightly warped. I found frost and ice sickles built up along the roof of the FC. I also noticed the ice maker water inlet was frozen with ice blocking water flow to the IM. I removed the ice maker and steamed out the water inlet. I then ran diagnostics on all defrost functions and IM water dispenser. All passed. I was able to manipulate the right side bracket slightly to re secure the seal. I was not able to find a ice maker harvest test in the tech sheet so I advised the customer to monitor ice production for a few days and give us a call back if there is any more issues with the IM.