We serviced a
MAYTAG WASHER
Model MVWB835DW1
Near Austin, TX 78728
Taylor M
Job Details: 08/26/2021
"Arrived on site to replace drive assembly on a washer due to previous diagnosis that it mightve been leaking through it, upon arriving I gained access to the wash-plate and removed it, I found that the gear-case is seized to the tub, I am ordering a complete rebuild of the tub and returning with the full drive assembly due to the gear-case being seized with the tub, ordering authorization, office to reschedule return service when parts arrive and if authorization clears.; ordrng 1 W10902814 (Washplate) and 1 W10811960 (Basket) and 1 WP8533928 (Screw) and 1 W11219115 (Tub outer) and 1 WPW10215093 (Filter) and 1 W10665342 (Washer)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HB05
Near Uhland, TX 78640
Jacob
Job Details: 08/26/2021
"Arrived onsite for fan not pulling out all the steam and smoke out. Tested the unit, and unit tested good. Let customer know that the microwave units only pull out so much steam and smoke when cooking. No issues at this time. Job complete"
We serviced a
KITCHENAID ICE MACHINE
Model KUIX305ESS2
Near Georgetown, TX 78626
Lou
Job Details: 08/26/2021
"Arrived on site to install previously diagnosed and ordered part. Due to the recirculating pump failure, I removed and replaced the pump and tested the unit. Unit is operating as designed. I recommended that the customer do a good cleaning cycle on the unit. No water leaks observed during service, job completed."
We serviced a
GE DISHWASHER
Model GSD2100V55WW
Near Leander, TX 78641
Kayman
Job Details: 08/26/2021
Arrived onsite fo dishwasher that is not cycling or did. It cycle off after use. Upon inspection I found all functions components as designed. I found the customer had started a cycle and the unit ran all night and was still running in the morning indicating a timing issue or timer slipped. I accessed and replaced the timer. I asked the customer to monitor the unit to ensure it operates correctly no leaks detected during time of service. Job complete.
We serviced a
MAYTAG WASHER
Model MVWB835DW5
Near Dripping Springs, TX 78620
Robert
Job Details: 08/26/2021
Arrived on job to replace previously diagnosed parts. Attempting to remove bolt from rotor tool broke off in screw will need to replace all motor parts. ; ordrng 1 W10734521 (slider) and 1 W10752189 (screw) and 1 W10754448 (clutch) and 1 W10915700 (stator) and 1 W10915701 (rotor) and 6 W11027980 (screw)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Leander, TX 78641
Kayman
Job Details: 08/26/2021
Arrived onsite for refrigerator not producing ice. Upon arrival I found the ice room =16 RC=36 FC=5. I ran test 36 and I could hear the fan pulsating. I attempted to fill the ice maker and no water entered.. I am ordering a ice box fan main control dual valve and fill tube heater to remedy the ice maker issue. Requesting authorization for additional repairs. ; ordrng 1 WPW10675033 (Main control) and 1 W11226501 (Heater) and 1 W10846539 (Icebox fan) and 1 WPW10341329 (Dual valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 08/26/2021
Arrived on site for Not sizing ice properly. Found ice stuck in chute and smaller that it should be due to sitting in chute. All ice in bin was the proper size. There were a few cubes that looked smaller than normal but this could be from sitting in the bin for a long period of time. Based on what the customer is experiencing Ive removed the ice maker and installed a new ice maker to ensure the ice maker is calling for enough water to come into the ice mold. Explained to customer to keep an eye on the tray beneath the water and ice dispenser for random water accumulating. This is a sign that ice is stuck in the chute and melting creating water on the tray as it melts inside the chute. Job completed.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Marcos, TX 78666
Robert
Job Details: 08/26/2021
Arrived on job for complaints of not starting cycle. Found the drain pump on not shutting off no water in tub. Replaced control and test . Found actuator not shifting properly to agitate. Replaced actuator. No leaks detected at time of service. Washer not installed for repairs customer will re install.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ3
Near Georgetown, TX 78626
Lou
Job Details: 08/26/2021
"Arrived on site to inspect microwave noises. Upon further inspection, the customer devised that the unit is making a noise coming from the vent and they believe something fell inside the vent. I tested the unit with a cup of water he the unit is heating properly. I removed the unit from the wall and removed the vent cover and found some debris inside the blower assembly. Emoted the blower and removed the debris and retested. Unit is operating as designed. Placed unit back on the wall and retested again and it continues to operate as designed. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBSN602EBS01
Near Lakeway, TX 78734
Brandon
Job Details: 08/26/2021
"Arrived on site for customer complaint of lights not working, found failed modules, top FC and left side middle of RC, after replacing, unit tested good.
We serviced a
WHIRLPOOL DISHWASHER
Model MDB9959SKZ0
Near Austin, TX 78703
Jacob
Job Details: 08/26/2021
Arrived onsite for panel to the unit separating. Looked at the panel and saw that it had warped. Replaced panel. No issues at this time. Customer has LBH. No leaks at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBFN502ESS02
Near Austin, TX 78704
Jacob
Job Details: 08/26/2021
Arrived onsite for the doors closing too fast or hard. Customer showed the doors as they close. Let customer know that the it is normal for the doors to close the way they do and that both doors are on spring hinges and there is no way of adjusting the doors to close any different. No issues at this time. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HB4
Near Bastrop, TX 78602
Matthew
Job Details: 08/26/2021
Arrived onsite for microwave sparking noise. Upon arrival found capacitor failed and is burned. Will need to order capacitor and diode as well as magnetron just in case. Office to reschedule. ; ordrng 1 W10754299 (magnetron) and 1 W10850446 (capactr-mg) and 1 W11256462 (diode)
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Round Rock, TX 78664
Jimmy J.
Job Details: 08/26/2021
Arrived on site for DAMAGED STORAGE DRAWER. Found current drawer panel on top left and right corners has dents. Took pictures to post in ticket. Explained to customer a new panel would need to be ordered to return and complete the repair. . ; ordrng 1 W11252164 (Panel)
We serviced a
WHIRLPOOL WASHER
Model RTW4516FW2
Near Austin, TX 78723
Scott
Job Details: 08/26/2021
"Arrived on site for washer not spinning out again . Ran diagnostics got motor fault code F7 . Called tech , recommended replacing harness . Ordering harnes and authoSr 7731600808Call to set return ; ordrng 1 W11448788 (Lower harnes) and 1 AUTHO"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Austin, TX 78739
Luis
Job Details: 08/26/2021
"Arrived on site for no ice. Ran diagnostics optics passed,good air flow to icemaker,ran thermistor test on door and icemaker passed,ran error test no errors,ran harvest test passed. Power cycled unit to reset icemaker,ran harvest test passed ran fill test passed. If problem reoccurs will need a new icemaker"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Hutto, TX 78634
Wesley
Job Details: 08/26/2021
Arrived onsite and found rotor bolt hadnt been properly torqued. Corrected issue and tested. Unit is now operating as designed. Advised customer on repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSF705HPS01
Near Austin, TX 78744
Jacob
Job Details: 08/26/2021
"Arrived onsite for unit not dispensing water of making ice. Looked at the unit and found that the fill tube was clogged with ice. Removed ice. When trying to get the water to dispense, no water came out. Wait for some time and tested the water once again and water was dispensing with no issues. More likely the water reservoir was frozen and wouldn?t dispense. Tested the dispenser water and water was coming out with no issues. Let customer know that if the doors are not being sealed properly it could be causing the partially frozen issue. Also if we need to get behind the unit. We will need a 2 man or the customer will need to get it removed before we arrive. The unit is wedged very tightly in the spot it?s currently in. No leaks at this time. Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KUDS01FLSS6
Near Georgetown, TX 78628
Lou
Job Details: 08/26/2021
"Arrived on site to inspect dishwasher not dissolving the detergent. Upon further inspection, I found a full detergent pod in the bottom the tub. Placed unit in diagnostics and tested and found unit not getting water. I found the float switch lever not engaging with the switch from previous repair. Adjusted the lever and retested and unit is operating as designed. I inspected the control as customer advised that sometimes the unit doesnt complete a cycle. I found a burn spot on the control
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ05
Near Leander, TX 78641
David S
Job Details: 08/26/2021
Arrived on site for fridge not cooling. I found the unit powered off. I plugged the unit in and did an amp draw on the unit and found it pulling 2 amps. I let the unit run for ten minuets and found the compressor scolding hot. I found the unit not cooling down at all. The office will reschedule when we have an eta on the parts; ordrng 1 W11209866 (Compressor) and 1 WPW10313899 (Evaporator) and 1 WPW10143759 (Uv dryer) and 1 W11506635 (Access valve)
We serviced a
WHIRLPOOL RANGE
Model WCG55US6HS00
Near Liberty Hill, TX 78642
Cliff
Job Details: 08/26/2021
Arrived on site to diagnose a cooktop with burners not operating properly. Tested all parts and components and found no failures to unit at this time. No further repairs needed.
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIC15NRTS1
Near West Lake Hills, TX 78746
Luis
Job Details: 08/26/2021
"Arrived on site for no ice. Ran diagnostics weak water flow from valve,found recirculating pump not powering on and cut wires at harness,weak frost formation on evaporator plate diagnosed unit will need a new water valve,pump,harness, evaporator and compressor
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near San Marcos, TX 78666
Robert
Job Details: 08/26/2021
Arrived on job for complaints of no ice in door. Ran diagnostics and found f5 error bad thermistor error. Replaced icemaker and ran fill test. No leaks detected at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT108FZDB02
Near Georgetown, TX 78626
Lou
Job Details: 08/26/2021
"Arrived on site to inspect refrigerator temps. Upon further inspection, the customer advised the unit RC section is freezing the food products. Tested temps in the RC=26 degrees & FC=8 degrees. Tested the RC thermistor and it is within range. Tested VDC at control and its showing 3.4VDC. Removed and replaced the control assembly and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Burnet, TX 78611
Cliff
Job Details: 08/26/2021
Arrived on site to diagnose a refrigerator that is not cooling properly. Found partial defrost failure in rc evaporator. Switched defrost mode per tech sheet to increase number of times unit defrost per day. Advised homeowner on findings and also advised to monitor unit for a few days. No further repairs needed and no leaks were found at time of service.
We serviced a
MAYTAG FREEZER
Model MZF34X18FW00
Near Smithville, TX 78957
Matthew
Job Details: 08/26/2021
"Arrived onsite for stand alone freezer not cooling. Upon inspection found evaporator compartment completely frozen over. Evaporator fan is running. Put unit in diagnostics but bid not reveal any error codes. Tested thermistor and recorded 2.2k ohms. Unit will need control, evaporator harness and thermistor replaced. Office to reschedule .; ordrng 1 W11244436 (harness) and 1 W11382529 (CONTROL ) and 1 WPW10384183 (thermistor)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78759
David Z
Job Details: 08/26/2021
Arrived on site to install new shifter to resolve unit not agitating. Replaced and retested unit. Verified unit shifting as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Austin, TX 78739
Luis
Job Details: 08/26/2021
"Arrived on site for noise complaint. Found condenser coil vibrating causing loud noise through out the house,removed grill cover adjusted brackets,removed compressor cover adjusted condenser tubing from cabinet noise no longer present"
We serviced a
WHIRLPOOL DRYER
Model WET4024HW0
Near Austin, TX 78759
David Z
Job Details: 08/26/2021
Arrived on site to diagnose washer dryer combo with no power. Examined unit and found neither washer or dryer is powering on. Checked terminal block and found power cable and harness fried and wires severed. Ordering new harness and terminal kit to repair. Advised customer they need to purchase a new power cable by return visit. Office to schedule when PSP part arrives.; ordrng 1 W11090772 (Harness) and 1 279318 (Terminal kit) and 1 PT500L (3 wire cable)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78728
David Z
Job Details: 08/26/2021
Arrived on site to diagnose washer that was not cleaning clothes well. Ran unit and could hear unit straining to agitate. Found shifter disconnected from the Cam. Replaced actuator with updated model and retested. Verified unit working as designed. Calibrated unit. Call complete.
We serviced a
GE DISHWASHER
Model GDF620HGJ2BB
Near Cedar Park, TX 78613
David S
Job Details: 08/26/2021
Arrived on site for dishwasher not operating. I inspected the unit and work area. I found the UI not responding. I tested voltage to the unit and found good voltage. I found the led service light on constant. I swapped in a new control and found no change. I put in a new UI and found no change. I found a service pointer on ge service site for not operating dish washer. I followed the steps and found I would need ges software program to continue diagnosing the unit. I recommend the customer call ge customer service. For further repairs on the unit. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Smithville, TX 78957
Matthew
Job Details: 08/26/2021
Arrived onsite for washer not starting a cycle. Upon arrival put unit in diagnostics and found stored error code for latch failure. Tested latch and was not functioning. Replaced latch and tested. Unit is functioning properly. Job complete
We serviced a
KITCHENAID VENTHOOD
Model KVUB606DSS4
Near Austin, TX 78737
Leonardo
Job Details: 08/26/2021
Arrived on site to test unit for fan rattling found half of the blower blades missing. Will need to replace motor office to reschedule. ; ordrng 1 W11035826 (Motor fan)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC503ESS01
Near Austin, TX 78746
Luis
Job Details: 08/26/2021
"Arrived on site for no ice. Ran diagnostics weak water flow from valve,found recirculating pump not powering on and cut wires at harness,weak frost formation on evaporator plate diagnosed unit will need a new water valve,pump,harness, evaporator and compressor.
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFC2062FEZ01
Near Dripping Springs, TX 78620
Robert
Job Details: 08/26/2021
Arrived on job for complaints of no ice. Found no power to valve. Spoke with SW and ordered control ; ordrng 1 WPW10317076 (cntrl-elec)
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Austin, TX 78747
Kevin
Job Details: 08/26/2021
We serviced a
WHIRLPOOL OVEN
Model WFG550S0HZ2
Near Mustang Ridge, TX 78610
Leonardo
Job Details: 08/26/2021
Arrived on site to test unit for oven turning off after a few seconds. Found igniter not sensing flame. Replaced igniter and module test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Burnet, TX 78611
Cliff
Job Details: 08/26/2021
Arrived on site to diagnose a refrigerator with door not operating as homeowner would like. Found no failures to unit at this time and advised customer on hinge operation. No further repairs needed and no leaks were found at time of service.
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS0
Near Hutto, TX 78634
David Z
Job Details: 08/25/2021
"Arrived on site to diagnose range with several high burners and trouble lighting several of them. Found range was dirty and needed a cleaning. Cleaned off all burners and adjusted electrodes. Retested and verified burners are now all fast to light and working as designed
We serviced a
WHIRLPOOL WASHER
Model MHW8630HW3
Near Round Rock, TX 78681
David S
Job Details: 08/25/2021
"Arrived on site for washer making a gurgling noise. I inspected the unit and work area. I ran both valves, drain pump, recirculating pump. I found no fault codes. I ran the unit through a diagnostics cycle and found it working as designed. I spoke to the customer about the noise and they said it hasnt happened in a couple of day. I advised the customer to mentor the unit for any noises it makes while not in use, and to inspect the dispenser drawer if the noise comes back for running water. Job complete no water leaks detected."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Lago Vista, TX 78645
Lou
Job Details: 08/25/2021
"Arrived on site to inspect refrigerator with frost building up on ice maker, water dispenser not working and missing shelving. Upon further inspection, I opened the FC door and found ice built up on the side of the ice maker housing and inside the FC section. When I closed the FC door I found the gasket with a gap and not sealing properly. I attempted to correct the gasket by heating it with my heat gun and reshaping it. Doing such failed and I found that the when the unit was filled with insulation, the center mullion was pushed out away from the top of the cabinet causing the door to not be able to close all the way. No water leaks observed during service, job completed."
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Leander, TX 78641
Cliff
Job Details: 08/25/2021
Arrived on site to diagnose a washer that is making unusual noise. Tested all parts and components and found no failures to unit at this time. Advised customer on findings and no further repairs needed. No leaks were found at time of service.
We serviced a
KENMORE REFRIGERATOR
Model 106.749424
Near Austin, TX 78734
Luis
Job Details: 08/25/2021
"Arrived on site for cooling complaint. Unit not fully cooling in fresh food section,no ice build up and good air flow to fresh food,setting set to max @5 changing slightly unit shuts off diagnosed unit will need a new thermostat,part is discontinued. Adjusted thermostat bulb to allow unit to run longer to cool fresh food section.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBFN502ESS02
Near Lakeway, TX 78738
Luis
Job Details: 08/25/2021
Arrived on site for door issues. Found door slipping on hinge ordering hinge and parts connected to hinge ; ordrng 1 WPW10121046 (Extension) and 1 W11403572 (Bracket) and 1 2314023 (Bushing) and 1 WPW10485980 (Hinge) and 1 WP2266880 (Bushing)
We serviced a
JENN-AIR RANGE
Model JDRP548HM00
Near Lakeway, TX 78738
Robert
Job Details: 08/25/2021
Arrived on job for complaints of grill not heating and oven shutting off. Ordered control for oven issue and module for grill. ; ordrng 1 W11317944 (CONTROL ) and 1 W11318834 (switch-inf) and 1 W11319669 (module)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SMBM00
Near San Marcos, TX 78666
Noah D
Job Details: 08/25/2021
"Arrived on site to inspect unit for not making ice, upon inspection found the water was off to unit. The valve was plumbed backwards causing confusion, tested with water on and saw water enter tray. Complete"
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Bastrop, TX 78602
Matthew
Job Details: 08/25/2021
Arrived onsite for washer not starting a cycle. Upon arrival put unit in diagnostics and found stored error code 5/1lid switch faulty lid is up. Ran test and found latch functioning but control not sensing the lock. Replaced control and tested. With control replacement latch would not function anymore. Replaced latch and tested. Unit is now functioning properly. Ran calibration and auto test. All passed with to errors. Also notified customer of potential loose connection in outlet. Will need to call an electrician for fix. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near Temple, TX 76502
Tali W
Job Details: 08/25/2021
"On-site for range front right burner not boiling water as fast as front left burner. I checked operation of infinite switch and element. Found both operational and cycling properly. Informed customer that the front right burner has a different wattage than the front left dual burner. Front right: 2500W. Front left when using dual burners: 3000W. Due to the difference in wattage, the front right burner will not boil water as fast as front left dual burner. Unit functioning as designed. Call complete. Documented with techline online using ref: 7731533084."
We serviced a
WHIRLPOOL WASHER
Model WFW9050XW00
Near Canyon Lake, TX 78133
Andrew
Job Details: 08/25/2021
"Arrived on site to test unit for belt slipping noise and leak from door. Found bellow was dirty and door had buildup on bottom side preventing door from sealing properly. Cleaned door and bellow, unit is no longer leaking.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSP48QHS00
Near Lago Vista, TX 78645
Lou
Job Details: 08/25/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the sealed system having a leak, I removed and replaced the compressor, evaporator, and heat exchange tubing and vacuumed the system. Pressures held. I install 7.5oz of R134a refrigerant and monitored pressures. Pressures held and the evaporator has a good frost pattern.
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near Del Valle, TX 78617
Jacob
Job Details: 08/25/2021
"Arrived onsite for unit shutting off randomly and completely. Did talk to the customer and they said that builder fixed possibly electrical issues from the wall. Looked at the unit at the terminal block and voltage was correct 240. Checked connections to the control and all checked good. Put control on order.; ordrng 1 W11528352 (CONTROL)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302EPA02
Near New Braunfels, TX 78132
Andrew
Job Details: 08/25/2021
"Arrived on site to test unit for uneven doors. Found unit not leveled. Unable to level because cabinet too low for proper adjustments to be made. Advised contractor needs to cut a bit of cabinet off to be able to level unit. Contractor cut cabinet, leveled unit and found paneling on doors need adjusted as unit is now leveled perfectly and peeling is giving the impression of not being even. Contractor agreed and stated he needs to remove doors to install handles and will make proper adjustments with paneling. No leaks detected. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near Austin, TX 78703
Luis
Job Details: 08/25/2021
"Arrived on site for cooling complaint and unit resetting itself. Found evaporator incased in ice,an diagnostics during fan test unit would reset itself ran diagnostics heater not powering on diagnosed a defective harness replaced fan motor that includes harness defrosted freezer evaporator. Ran diagnostics all test passed
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Austin, TX 78738
Robert
Job Details: 08/25/2021
Arrived on job to replace previously diagnosed parts. After replacement test operation.
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 08/25/2021
Arrived on site for Washer is not agitating but will spin at the end. At times will leave the clothes wet. Put in Diagnostics and got motor fault. Found actuator was not engaged into splutch cam. Removed actuator and installed new actuator. Ran diagnostics and washer switched from agitate to spin as designed. Job completed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Austin, TX 78754
Scott
Job Details: 08/25/2021
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Austin, TX 78744
Kevin
Job Details: 08/25/2021
"Arrived on site and inspected washer and found lid is broken on the left hand side. A new one will be needed to correct the issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW06
Near Cedar Creek, TX 78612
Matthew
Job Details: 08/25/2021
Arrived onsite for refrigerator ice maker leaking. Upon inspection found fill tube not properly inserted into fill cup. Made adjustment and tested. Unit is no longer leaking. Job complete .
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM00
Near Lakeway, TX 78734
Robert
Job Details: 08/25/2021
Arrived on job for complaints of fan noise. Found air getting in from drain.
We serviced a
KITCHENAID OVEN
Model KODE500ESS05
Near Austin, TX 78750
David Z
Job Details: 08/25/2021
"Arrived on site to follow up on oven that lights are staying on in. I tested the door switches and found that the lower door switch is super hard to trigger. Ordering new switch / patches to resolve, light will not go out unless they are held together by hand. Office to schedule when we can get latches.; ordrng 2 W10883049 (Door Latch)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Morgan, TX 76671
Jonathan M
Job Details: 08/25/2021
"Arrived on site for refrigerator that?s freezing items in the refrigerator section. Inspected unit and work area. Found the refrigerator section sitting at 35.7?F. The customer advised that the unit was hovering in the 30? area. She also advised that while the unit was freezing items, the icemaker was not working. Check the freezer section and found the freezer section sitting at 18?F. Did it temperature reading on the thermistors from the main control and found the refrigerator section reading 5.48 K ohms while my temperature probe read 39?F. I took a freezer there Mr. check and found the unit reading 13.14 k ohms in the freezer. I checked an amp draw on the compressor and found the compressor reading 1.17 A. Call Techline and spoke to Robert/Andy SR# 7731549899. He advised that the issue was with the thermistor based on the reading of the thermistor showing the unit at 47-48?F when the refrigerator was at 39?F. He did advise that there?s a known issue with freezing items in the refrigerator section on this unit. He did advise that engineering is updating software version on newer controls but that the software has not been fully updated and developed. He advised to replace the thermistor for now but if the issue comes back, we would need to wait for the main control to be released. Replaced the thermistor and tested the unit. The unit began to cool. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Whitney, TX 76692
Jonathan M
Job Details: 08/25/2021
Arrived on site for a dishwasher that?s flashing four times than three times. Inspected unit and work area. Confirmed the customers complain and found an F4 E3 (wash motor not running) error code. Found the unit through an auto test in the unit ran as designed. Tested the unit and a normal dishwasher cycle two other times and the unit filled and started washing as designed. The second wash around for over five minutes with no issues. Advise the customer to call back if he has any other problems. Call complete.
We serviced a
KITCHENAID COMPACTOR
Model KTTS505ESS0
Near New Braunfels, TX 78132
Noah D
Job Details: 08/25/2021
"Arrived on site to inspect unit for not closing normally, upon inspection found the slides bent, unable to remove slides due to rivets, bent slide back up and tested, door aligned as much as possible. Customer must not overload. Complete"
We serviced a
WHIRLPOOL DRYER
Model WED7500GC0
Near New Braunfels, TX 78130
Noah D
Job Details: 08/25/2021
"Arrived on site to inspect unit for not running normally, upon inspection found the unit did not turn quietly due to a bad idlers pulley and wheel. Ordering parts. Office to reschedule; ordrng 1 W10396028 (Motor) and 1 W10547287 (Idler) and 3 W10314171 (Wheel)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS25FVSS01
Near Horseshoe Bay, TX 78657
Kayman
Job Details: 08/25/2021
Arrived onsite for refrigerator with right side door not closing properly. Upon inspection I found the right side closers were worn down and the door would sag and rub against the chassis while loaded down. I spoke to CS due to the closers being discontinued and he suggested ordering a closer kit and attempting to resolve the issue with the kit. We may have to adjust the holes or pins in the kit to fit this door. I informed the customer the door may not close quote the same but the goal is to keep it from rubbing. ; ordrng 1 4318165 (Cam kit)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near New Braunfels, TX 78132
Andrew
Job Details: 08/25/2021
"Arrived on site to replace control from previous diagnosis. Replaced control, tested unit, and found actuator struggling to shift. Replaced actuator, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
WHIRLPOOL VENTHOOD
Model KVUB400GSS00
Near New Braunfels, TX 78130
Andrew
Job Details: 08/25/2021
"Replaced blower assembly form previous diagnosis( job # 310867). Tested unit, verified with wife unit is now working properly. Used part(wpw10291577) from job#310867. Job complete."
We serviced a
WHIRLPOOL VENTHOOD
Model KVUB400GSS00
Near New Braunfels, TX 78130
Andrew
Job Details: 08/25/2021
Arrived on site to test unit for vent hood motor not engaging properly. Verified motor was receiving proper voltage but single phasing out and staying on low. Put new motor to show customer motor was needed. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS2
Near New Braunfels, TX 78132
Noah D
Job Details: 08/25/2021
"Arrived on site to inspect unit for not cleaning quietly, upon inspection found a loud noise appearing due to a shot glass stuck in arm, removed shot glass and tested.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near New Braunfels, TX 78132
Andrew
Job Details: 08/25/2021
"Arrived on site to test unit for no ice production. Found ice maker error e2(motor lost position). Ice maker not responding to diagnostics, verified voltage. Ice box fan also stuttering. Replaced ice maker and ice box fan, tested unit. Unit now working as designed. No leaks detected. Job complete."
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near New Braunfels, TX 78130
Noah D
Job Details: 08/25/2021
"Arrived on site to inspect unit for not operating normally, upon inspection found the unit did not turn on, checked voltage at wall and found 240, replaced control panel and no change. Ordering control board due to red diagnostic light. Office to reschedule ; ordrng 1 W11406681 (BOARD)"
We serviced a
JENN-AIR DISHWASHER
Model JDTSS247HS0
Near Lago Vista, TX 78645
Lou
Job Details: 08/25/2021
"Arrived on site to inspect dishwasher not operating properly. Upon further inspection, the customer advised that they were able to get the unit connected to WiFi and when they run a cycle, the unit will operate for approximately 3 minutes and stop and drain. I placed the unit in diagnostics showing error code F2E1.cleared the code and continued with testing. While testing, the unit would not advance while pressing the start/cancel button. I finally got the unit to stop and removed the outer door panel. Following the tech sheet for the error code, I disconnected the control panel and closed the unit door. The drain pump failed to come on. I waited the allotted time and rechecked and still the drain pump failed to come on. I removed and replaced the main control and retested and unit still does not respond correctly. I am ordering the control panel and office to schedule return service. No water leaks observed during service.; ordrng 1 W11337647 (Control panel assembly) and 1 W11308807 (Main control)"
We serviced a
GE RANGE
Model CGS990SET6SS
Near Georgetown, TX 78626
Wesley
Job Details: 08/25/2021
"Arrived onsite and discussed leveling of unit and disassembly and cleaning of the door glass."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE254ESS1
Near Austin, TX 78746
Leonardo
Job Details: 08/25/2021
Arrived on site to test unit for unit leaking. Test unit and found unit leaking from float. Found loose nut on float. Secured float ran unit and no leaks present job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Marble Falls, TX 78654
Kayman
Job Details: 08/25/2021
Arrived onsite for refrigerator making gurgling noise. Upon arrival the customer informed the that the installers layed the unit on its back before installing. I found the FC=-1 RC= 37 I ran diagnostics and all functions passed. I ran test 3 and 4 but could not recreate any abnormal noises. I explained my findings to the customer. I leveled the unit. The customer had concerns with the ice maker turning off on its own after installation. I turned the IM on and it harvested a batch. I also heard the IM fill. I asked the customer to monitor this to make sure it doesnt turn its self off. No leaks were detected during time of service. Job complete.
We serviced a
WHIRLPOOL COOKTOP
Model KCGS956ESS02
Near Whitney, TX 76692
Jonathan M
Job Details: 08/25/2021
"Arrived on site for arrange that is not working properly and is creating fireballs on the door burners. Inspected unit and work area. The customer advised that they think the issue was that the unit was never switched over from natural gas to LP and wanted to figure out if there was any other issue with the unit since the builder had parts missing on the cooktop from the jump. Confirmed the customers complaint and found all burner flames extremely high. He advised to follow the conversion chart. Spoke to PR and was advised that a plumber would have to be the one to change it and convert this unit to propane gas. Gave the customer all pertinent information for the plumber to swap over from natural gas to LP on the orifices and the gas regulator. credit card. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Copperas Cove, TX 76522
Al
Job Details: 08/25/2021
Arrived on site and inspected washer still not competing cycles. Discovered the drain pump was defective causing the malfunction. Removed and replaced it and ran a quick wash consumer load and unit tested as designed. Job complete
We serviced a
KITCHENAID RANGE
Model KSGG700ESS1
Near Austin, TX 78727
Taylor M
Job Details: 08/25/2021
"Arrived on site to diagnose range with keypad error, upon arrival the customer informed me that the unit is displaying f2e0. I gained access to service diagnostics and found no fault codes past f2e0 for keypad disconnect from main control issue, per following the tech sheet the unit requires a new console which houses the keypad. I am ordering the console, and two sets of bezels in the case of any adhesive issues on for return service, will need parts authorization before return. Office to reschedule when the part arrives.; ordrng 1 W10909669 (Console) and 1 Needs/autho and 2 W10814133 (Knob bezel kit)s"
We serviced a
WHIRLPOOL WASHER
Model WTW6340WW0
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 08/25/2021
Arrived on site for LEAKED OUT ALL THE WATER ON THE WASH AND RINSE. NOT COMING FROM HOSES. CAME FROM UNDERNEATH. Found drain pump had two pennies and a dime lodged inside that cracked the drain pump housing causing the leak they experienced. Removed drain pump and installed new drain pump. Ran through diagnostics several times to ensure there were no leaks. No leaks detected. Ran through a heavy wash with hot water to clear out any additional debris between basket and pump. Didnt see any objects in basket other than hair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Georgetown, TX 78633
Jonathan S
Job Details: 08/25/2021
"Arrived on site to install previous diagnosed parts. Removed UI and control, installed new. Powered unit on and tested operation. Found unit operating as designed. No water leaks detected durning service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model JS42NXFXDE01
Near Austin, TX 78732
Brandon
Job Details: 08/25/2021
"Arrived on site for customer complaint of door not aligned, found unit needed leveling, called techline to document. SR#7731593588. Also found they need the top trim
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Marble Falls, TX 78654
Kayman
Job Details: 08/25/2021
Arrived onsite for dishwasher not filling with water. Upon inspection of the diagnostics tables I found F4E3 and F7E1 stored in the unit. I let diagnostics run through and found the unit would fill with water but not wash after. I found the motor assembly making a grinding or clicking noise indicating a failed motor. The unit drain out and the heater came on after. I am ordering the sump and motor assembly to complete the repair and returning with the control and heater JIC. leaks detected during time of service. Office to R/S due to part availability. ; ordrng 1 W11087376 (Sump and motor) and 1 W10703867 (Heater) and 1 W11305297 (Control)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Harker Heights, TX 76548
Al
Job Details: 08/25/2021
Arrived on site and inspected washer that continuously tripping the breaker. Confirmed the customers breaker box is filled with GFCI breakers causing the malfunction. Customer will need to get an electrician to replace the breakers with non arch of GFCI breakers. Unit had no stored error codes. Unit works as designed. Job complete
We serviced a
WHIRLPOOL BUILT-IN M/W
Model KMBD104GSS01
Near Salado, TX 76571
Chance S
Job Details: 08/25/2021
"Arrived on site for microwave not heating. Upon arrival I tested the unit with a glass of water for 1 minute and found the unit heating. I tested it again immediately after and found it not heating at all. I gained access to the control board and ran the unit a few more times to find it pushing intermittent voltage causing it not to heat every cycle. Im ordering a new control, UI and power supply to ensure a reliable repair. Office to reschedule when availability of parts is known.; ordrng 1 W11486764 (Control) and 1 W11486769 (UI) and 1 W11486781 (Power supply)"
We serviced a
KITCHENAID MICROWAVE
Model KMBD104GSS01
Near Canyon Lake, TX 78133
Andrew
Job Details: 08/25/2021
"Arrived on site to test unit for not heating. Found bad cap and mag. Replace mag, cap and diode(which came with cap). Tested unit, unit works good. All switches tested good. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Kyle, TX 78640
Kevin
Job Details: 08/25/2021
Arrived on site and found damper is making noise returning tech will need to replace air tower too. Completely disassemble refrigerator interior and replace air tower and damper.; ordrng 1 W11373777 (Air tower) and 1 Wpw10479155 (Damper)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 08/25/2021
Arrived on site for STOPPED FILLING WITH WATER- HAS POWER BUT NOT WASHING. Placed in diagnostics and got F6E4. No other error codes came on. Found float switch had something (food particles) lodged underneath it. Cleared error code and ran diagnostics. Diagnostics completed all cycles and heated as designed. No leaks detected.
We serviced a
WHIRLPOOL DRYER
Model WED70HEBW0
Near Georgetown, TX 78626
Wesley
Job Details: 08/25/2021
Arrived onsite and found unit operating with blown thermal fuse and had an airflow error. Advised customer that unit vent should be professionally cleaned. Replaced the fuse and tested unit finding all operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAM03
Near Cedar Park, TX 78613
David S
Job Details: 08/25/2021
"Arrived on site for unit not making ice or dispenser any water. I tested the water dispenser and found none of the valves opening. I tested the ice dispenser and found the unit trying to dispense ice. I ran the unit through a ice maker fill test and it filled with water. I power cycled the unit and retested it. I found it working as designed and dispensing water now.Job complete."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Temple, TX 76502
Chance S
Job Details: 08/25/2021
"Arrived on site for unit humming. Upon arrival the unit was unplugged and locked. Upon plugging the unit in the drain pump began to hum loudly. I entered diagnostics and began to cycle through error codes finding f9e1 drain pump, F1e2 motor drive over voltage, F8e6 water hazard, F3e3 inlet water temperature. When I finished checking error codes I tried to activate the lid lock and the unit would not unlock. While attempting to unlock the unit the f9e1 error code returned and the unit was then stuck trying to cancel a cycle. Upon attempting to check voltage at the outlet with my multimeter the outlet blew out. I advised the customer to seek an electrician before continuing with the repair. The unit will need a new drain pump and I will also order a new control to be install on return visit just in case. Office to reschedule when availability of the part is known and the customer has advised us that an electrician has inspected/repaired the outlet.; ordrng 1 W11447379 (Control) and 1 W11394572 (Lid lock assembly) and 1 W11033573 (Noise filter)"
We serviced a
WHIRLPOOL DISPOSAL
Model n/a
Near Leander, TX 78641
Cliff
Job Details: 08/25/2021
Arrived on site to diagnose a garbage disposal that will not run. Found motor locked up and freed motor. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
FRIGIDAIRE DISHWASHER
Model FFBD2406NB7B
Near Jarrell, TX 76537
Jonathan S
Job Details: 08/25/2021
"Arrived on site for dishwasher not starting cycle. Inspected unit and work area, found standing water in unit. . Verified failure and gain access to control and door latch. Found spring on latch broken and will need to replace door latch assembly to correct. Adjusted door latch to run drain cycle to remove standing water.; ordrng 1 5304517280 (DOOR LATCH)"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Waco, TX 76707
Jonathan M
Job Details: 08/25/2021
"Arrived on site for a washing machine that is not completing cycles. Inspected unit and work area. The customer advised that he had another technician come out and advise that it was an issue with the hot water coming to the unit. Ran the unit through diagnostics and found an F8 E1 (low/no water detected) error code. Test of the unit in manual cold and hot water valve I called and found the hot water not being drawn into the unit. Checked the water valve at the wall and found that it had been turned off. As soon as I turned it on, found water leaking from the water valve on the handle. I did advise the customer that their issue is with the unit not being able to fill with hot water and them using a cool washer cycle that will pull in hot water. The customer wanted us to test it in a normal cycle with his clothes. Tested the unit on a normal wash cycle with tap cold water. The unit began to run as designed. I did advise the customer that he could potentially try to use it on top call but could not verify whether it would still try to pull in hot water at various points. I called whirlpool Tech line and spoke to Kathy SR# 7731588467. She advised that the plumbing needed to be fixed prior to any further repairs made to the unit. She advised the hot water valve can always be energized depending on the wash temperature setting and incoming water temperature. The unit is working as designed. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near China Spring, TX 76633
Jonathan M
Job Details: 08/25/2021
Arrived on site for unit that?s not draining properly. Inspected unit and work area. The customer advised that the issue that he saw was with the wiring being cut. He advised that he put electrical tape over the wire connectors for the time being to allow his unit to work properly but he just wanted to have the wires reconnected and fixed properly. Confirmed the customers complaint and used wire connectors to properly secure the wires together. Tested the unit several times and now the unit is working as designed. Call complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH78019HZ0
Near Austin, TX 78759
Taylor M
Job Details: 08/25/2021
"Arrived on site to diagnose microwave with a lot of moisture, upon arrival the customer explained that the issue is that there is mold caused by the vent not being sealed above the microwave, the customer also explained that the builder is replacing the cabinet due to the mold cause of the improper installation and replacing the microwave due to mold in the microwave. I found no issues with the vent or the operation of the microwave only that the vent above the microwave was not sealed properly. Job complete."
We serviced a
AMANA DRYER
Model NED4655EW1
Near Elgin, TX 78621
Scott
Job Details: 08/25/2021
"Arrived on site for timer not advancing on dryer . Found no heat as well as timer not advancing . Checked voltage , found outlet is dropping voltage . Recommended getting electrician to look at outlet and breakers . Job complete"
We serviced a
WHIRLPOOL DRYER
Model WGD4950HW0
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 08/25/2021
Arrived on site for Dryer is not heating. Found igniter was faulty. Ordering new igniter 686590 to return and complete the repair. Also ordering coils WPW10328463 just in case. Returning with all previously ordered parts JIC. ; ordrng 1 686590 (Igniter) and 1 WPW10328463 (Coil)
We serviced a
WHIRLPOOL COOKTOP
Model WCE55US0HB01
Near Georgetown, TX 78626
Wesley
Job Details: 08/25/2021
Arrived onsite and called techline to discuss the hot surface light being off and staying off for every burner. Advised that light/harness must be compromised to cause the light to not come on under any circumstance. Ordering harness to repair. ; ordrng 1 W11111805 (Main harness) and 1 Hotsurfacelight (Unknown)
We serviced a
WHIRLPOOL WASHER
Model GHW9150PW0
Near Austin, TX 78732
Brandon
Job Details: 08/25/2021
"Arrived on site for customer complaint of broken plastic falling into drum, found outer tub was breaking into pieces due to rear bearing worn out and inner basket hitting outer tub. Informed customer the unit is not worth repairing the inner and outer tubs.
We serviced a
MAYTAG WASHER
Model MVWB765FW1
Near Hewitt, TX 76643
Jonathan M
Job Details: 08/25/2021
"Arrived on site for a washer that is leaking. Inspected unit and work area. Placed the unit in service diagnostics and found no stored error codes. Ran the unit through an auto test and the unit ran as designed without any leaks present. Ran the unit through a normal wash cycle through the entire cycle and found no leaks present. Checked all water valves, underneath the unit, and drain hoses. Could not find any leaks in or around the unit.