Service History 299

Near Austin, TX 78748
Robert
Job Details: 12/21/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on job to replace previously diagnosed part. After replacement test operation. No leaks detected at time of service
Near Georgetown, TX 78633
Lou
Job Details: 12/21/2020
MICROWAVE WHIRLPOOL WMH32519CS1 "Arrived on site to inspect microwave venting issues. Upon further inspection, customer pointed out where grease was building up on the cabinets above the microwave and advised that while cooking, she had the microwave hood vent on and found that smoke was blowing out from the top front of the microwave and set the fire alarm off. I tested the vent hood fan and found a lot of air was blowing out the front. While the fan was on, I checked the damper outside and found it opened. As I was removing the vent cover, I found the right side taping not secured and air leaking and also the top of the vent was not taped securely and was leaking air. I removed the vent cover and found that the microwave damper wasn’t sealed off and air was escaping between the microwave and cabinet and flowing to the front of the unit (photos). I contacted the office (DW) to discuss correcting the issue and was advised not to due to it being an installation issue. I advised the cust
Near Austin, TX 78756
Scott
Job Details: 12/21/2020
DISHWASHER KITCHENAID KDTE234GPS0 Arrived on site for washer not starting . Found one of the keys buttons not responding . Ran diagnostics got UI error code . Replaced UI key pad. Reran diagnostics all checked normal. No water leaks detected at time of service. Job complete .
Near Round Rock, TX 78665
Jimmy J.
Job Details: 12/21/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site for Failing to properly drain. Placed in diagnostics and F8E2 (drain pump) error code came on. Ran diagnostics and when drain pump cycle came on you could hear the drain pump struggling. Removed the drain pump and found a small piece of porcelain lodged inside the impeller. Installed new drain pump and sent into diagnostics again. This time pump drained as designed. No leaks detected. Job completed.
Near Austin, TX 78747
Leonardo
Job Details: 12/18/2020
RANGE WHIRLPOOL WFE525S0JS0 Arrived on site to test unit for damaged panel. Found damaged panel replaced panel test unit and unit test good job complete.
Near Bastrop, TX 78602
Andy
Job Details: 12/18/2020
DRYER MAYTAG MEDC465HW0 Arrived on site for dryer not heating. Tested and inspected unit and found failed fuse. Removed failed part and replaced with new. Also found cord issues. Customer stated they will buy cord and get someone qualified to install. No other repairs are needed at this time.
Near Hutto, TX 78634
Andy
Job Details: 12/18/2020
DISHWASHER WHIRLPOOL WDTA50SAKZ0 Arrived on site for dishwasher spray arm issues. Tested and inspected unit and found failed retainer for top spray arm. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Copperas Cove, TX 76522
Al
Job Details: 12/18/2020
REFRIGERATOR MAYTAG MFI2269DRM00 Arrived to inspect inspect refrigerator not dispensing water properly or making ice.I checked temperatures in both compartment and temperatures were 0 and 38.Discovered the issues are with the aged filter.
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 12/18/2020
DISHWASHER KITCHENAID KUDE20IXSS4 Arrived on site to diagnose a dishwasher that is leaking. Found door gasket not sealing properly. Door gasket will need to be replaced to complete repairs.; ordrng 1 W11177741 (gasket)
Near Round Rock, TX 78681
Kayman
Job Details: 12/18/2020
DRYER WHIRLPOOL LDR3822PQ3 Arrived onsite for dryer that just buzzes when the start button is pressed. Upon inspection I found the drum around the edge had been rubbing against something and scraped off all of the paint around the edge and it is chipping and flaking. I tested continuity at the element and it tested good. I inspected the drive motor and found that 1 of the windings was broken. The unit will need a drive motor and drum for repair. Ordering drum (3391834) returning with the drive motor (W10396037) control (WPW10476828) element (WP3403591) just in case. I left the unit disassembled for a quicker repair process on return visit. Timer screws in timer front panel screws in front panel and the rest are on the counte. ; ordrng 1 3391834 (drum) and 1 WP3403591 (element) and 1 WPW10476828 (cntrl-elec)
Near Wimberley, TX 78676
Andrew
Job Details: 12/18/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 Arrived on site to test unit for doors misaligned. Lowered right side door to customers preference. The way the bushing is designed once it opens past a certain point it opens fully and hits her pantry door.
Near Georgetown, TX 78633
Kayman
Job Details: 12/18/2020
MICROWAVE KITCHENAID KHMC1857BSS1 "Arrived onsite for microwave with vent fan issue. Upon inspection I found the fan would only turn onto high setting and medium high. I found that when trying to cook in the microwave the vent fan doesn’t come on at all. I accessed and tested voltage to the control and found that the control is getting proper voltage. I am ordering Control (WPW10250589) for repair and returning with motor capacitor (W11405831) & fan (W10738422 ). The micro control is still in warranty. Requesting KY return. ; ordrng 1 W10738422 (motor-fan) and 1 W11405831 (MOTOR CAPACITOR ) and 1 WPW10250589 (cntrl-elec)"
Near Austin, TX 78731
David
Job Details: 12/18/2020
WASHER MAYTAG MVWP575GW0 Arrived on site to install motor to replace rusted motor. Replaced motor and also found tub ring dislodged. Reseated tub ring and calibrated unit. Fully passed diagnostic cycle and I found no further issues present. All is working as designed. Call complete.
Near Kyle, TX 78640
Richard
Job Details: 12/18/2020
RANGE GE JGBS07PEH1WW Arrived onsite for the RF burner not working. Installed new switch and the igniter stays on all the time. . ; ordrng 1 Partsresearch (For original switch for RF burner)
Near Round Rock, TX 78665
Wesley
Job Details: 12/18/2020
MICROWAVE WHIRLPOOL WMH31017HS4 Arrived onsite for unit tripping breaker. Found unit operating as designed after adjustment of interlocks verifying switches are good. However turntable runs when door is open. Ordering control to repair. ; ordrng 1 W10892389 (cntrl-elec)
Near Kyle, TX 78640
Leonardo
Job Details: 12/18/2020
DISHWASHER WHIRLPOOL GU2300XTVB0 Arrived on site to test unit for no power. Test unit as found opensd bi-metal and bad control. Ordering new control and bi-metal office to reschedule. ; ordrng 1 W10258275 (BI-METAL) and 1 WPW10285179 (CONTROL BOARD )
Near Spicewood, TX 78669
Jacob
Job Details: 12/18/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Arrived onsite for the left door not closing correctly to allow mullion to close into the channel correctly. Looked at unit. Found that unit was in level. Lifted the left food of the unit. Tested door. Door closing correctly. No leaks at this time. Job complete
Near San Marcos, TX 78666
Leonardo
Job Details: 12/18/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to test unit for stopper falling. Test unit and found bad tracks and stoppers. Replaced all parts test unit and unit test good job complete.
Near Austin, TX 78758
Scott
Job Details: 12/18/2020
WASHER WHIRLPOOL WTW7500GC2 "Arrived on site for gearcase replacement . Unable to remove wash plate . Will need to order wash plate ,tub, basket , two man ,spanned nut , filter ,screws . Please call to set return .; ordrng 1 TWOMAN and 1 W10752283 (WASH PLATE .) and 1 W10811957 (BASKET ) and 1 W10909670 (SPANNED NUT ) and 1 W11089264 (FILTER ) and 1 W11219115 (TUB ) and 2 WP8533928 (FILTER SCREW)s"
Near Georgetown, TX 78633
Lou
Job Details: 12/18/2020
REFRIGERATOR WHIRLPOOL ED5FHGXNQ00 "Arrived on site to inspect refrigerator ice maker making ice slowly. Upon further inspection, when I opened the FC door, I found the ice maker harvesting. The ice cubes looked good. The IM was tilted to the front as water had leaked over the tray so I adjusted it. Watched the fill tube and the water is filling at a slow rate. Checked temps and found the setting too low. Adjusted temp setting to colder. No water leaks observed during service, job completed."
Near Burnet, TX 78611
Cliff
Job Details: 12/18/2020
REFRIGERATOR KITCHENAID KFIS29BBMS03 Arrived on site to replace compressor for refrigerator. Replaced compressor and filter dryer. Pulled vacuum on unit and charged with refrigerant. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
Near New Braunfels, TX 78132
Noah D
Job Details: 12/18/2020
MICROWAVE WHIRLPOOL WMC30516HZ0 "Arrived on site to inspect microwave for not operating, replaced microwave with provided one. Complete"
Near Georgetown, TX 78633
James
Job Details: 12/18/2020
REFRIGERATOR WHIRLPOOL WRS970CIDM00 Arrived on site and installed new dual valve. Tested operation and found water now dispensing properly at dispenser. Unit tests good. Job complete
Near Waco, TX 76708
Jonathan
Job Details: 12/18/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM00
Near Austin, TX 78730
David
Job Details: 12/18/2020
OVEN KITCHENAID KEBK101SSS04 "Arrived on site to diagnose oven that is not maintaining temperature. Found the broil element is cracked and warped and not functioning properly. Unit needs a new broil element to start, and possibly new bake. Advised not to use unit due to state of element. ; ordrng 1 WP9760774 (elmnt-brol)"
Near New Braunfels, TX 78132
Andrew
Job Details: 12/18/2020
WASHER WHIRLPOOL MVWC465HW2 Arrived on site to test unit for constant fill and draining. Found unit was not connected to hot water. Spoke with tech line and advised customer hooked up unit to hot water. All functions operated in manual mode and auto diagnostics just fine. No error codes present at the moment. No leaks detected. Job complete.—SR#7729538541
Near Seguin, TX 78155
Noah D
Job Details: 12/18/2020
WASHER WHIRLPOOL WFW5620HW "Arrived on site to inspect washer, upon inspection found the customer has touched the control lock button, unlocked unit and tested for all functions, no problems found. Complete."
Near Marble Falls, TX 78654
Cliff
Job Details: 12/18/2020
REFRIGERATOR KITCHENAID KFIS25XVMS0 Arrived on site to diagnose a refrigerator that is not producing ice. Tested unit and found ice cube stuck in ice maker arms. Removed cube and tested unit. Found icemaker completed cycle and filled with water on its own. All is working properly and no leaks were found at time of service.
Near New Braunfels, TX 78130
Noah D
Job Details: 12/18/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site to inspect fridge for loud noise during operation of dispenser, replaced valve and tested for noises, no noises found, instructed customer on proper filter to buy. Complete"
Near Burnet, TX 78611
Jonathan
Job Details: 12/18/2020
COOKTOP KITCHENAID KCED606GSS01 "Arrived on site for cooktop down fan making noise. Inspected unit and work area. Tested operation to verify failure. Disassembled fan motor and found key the hold fan on motor shaft threads stripped and allowing fan to continue to spin. Removed failed fan motor assembly and installed new. Tested operation, all tested good."
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 12/18/2020
DISHWASHER MAYTAG MDB9959SKZ0 Arrived on site to diagnose a dishwasher that is not draining found debris in drain pump. Removed debris and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Briarcliff, TX 78669
Jacob
Job Details: 12/18/2020
MICROWAVE WHIRLPOOL GH7155XHS1 "Arrived onsite for unit making a loud noise when in use. Replaced part ordered by previous tech. Tested unit. Sound did not go away. Heard noise coming from the top back area of the unit. Noticed the new motor replaced was not fully spinning. Possibly need new magnetron, capacitor and transformer, AHS to research. Also need a new diode. Need parts authorization before returning. Office to reschedule ; ordrng 1 8171874 (magnetron) and 1 8183536 (capacitor,h.v.) and 1 8183972 (TRANSFORMER) and 1 WP8205489 (wire-vltge)"
Near Austin, TX 78747
Kevin
Job Details: 12/18/2020
WASHER WHIRLPOOL MVWX655DW "Arrived on site and inspected washer and found wash plate hes no longer attached to gearcase, removed washplate and found shaft is worn and wash plate is worn. Inspected gearcase and found it is beginning to leak oil took pictures. A new gear case and Washplate would be needed to correct the issue
Near Austin, TX 78745
Kevin
Job Details: 12/18/2020
WASHER MAYTAG MVWX655DW1 "Arrived on site and inspected washer and found wash plate is loose. After resetting it washer will now pass a diagnostic cycle. Went over correct loading procedure and correct detergent usage. No water leaks from connections at a time of service, job complete"
Near Round Rock, TX 78665
Kayman
Job Details: 12/18/2020
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Arrived onsite for refrigerator that keeps becoming un level. Upon inspection I found the leveling feet were all the way up. I also found the customer had deep grout joints in their tile floor. I explained that when the wheels fall into these grout joints it can cause the unit to be un level. I lowered the leveling feet and was able to get both doors level. Job complete.
Near Austin, TX 78748
Kevin
Job Details: 12/18/2020
WASHER WHIRLPOOL MVWB835DC4
Near Marble Falls, TX 78654
Jonathan
Job Details: 12/18/2020
WASHER WHIRLPOOL WFW70HEBW0 "Arrived on site to install previous diagnosed part. Gained access to inter door bellow. Removed bellow and cleaned out tub. Installed new bellow. Performed diagnostics mode and ran automatic test cycle. All tested good, no water leaks detected."
Near Canyon Lake, TX 78133
Andrew
Job Details: 12/18/2020
WASHER WHIRLPOOL MVWC465HW2 "Arrived on site to test unit for not draining. Found drain pump was not responding. Replaced drain pump tested unit and noticed a small leak on drain pump. Found water level hose had a small crack on tub side causing leak onto drain pump and connection. Cut about 1/4 inch off water level hose tested hose. Tested hose for any leaks or breakage. Reassembled water level hose, tested unit, unit works good. No leaks detected. Job complete."
Near Austin, TX 78757
Scott
Job Details: 12/18/2020
DRYER GE DRSR483ED2WW "Arrived on site , replaced front bearing and all drum slides . Tested unit all checked normal. No lint build up at time of service. Job complete ."
Near Georgetown, TX 78633
Kayman
Job Details: 12/18/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived onsite for refrigerator intermittently leaking. Upon inspection I found the drain tube clogged. I cleared out the tube and steamed out the drain hole. I advised the customer to monitor the unit and let us know if it gets clogged again. Job complete.
Near San Marcos, TX 78666
Richard
Job Details: 12/18/2020
DRYER ROPER RED4516FW0 Arrived onsite for the dryer not working. During installation of belt and pulley. Found that the pulley on the motor was broken. Will need to order motor as well. Ordering parts; ordrng 1 WP8066184 (Pulley) and 1 279827 (Motor)
Near Manor, TX 78653
Andy
Job Details: 12/18/2020
MICROWAVE WHIRLPOOL WMH31017HB2 Arrived on site for microwave not heating. Upon arrival customer informed that unit seems to be heating fine now. Tested and inspected unit and found all operations to be normal. Instructed customer on use and care and practice for best performance. No repairs are needed at this time.
Near New Braunfels, TX 78132
Andrew
Job Details: 12/18/2020
DRYER MAYTAG MEDC215EW1 "Arrived on site to test unit for not heating. Found bad thermal fuse, cutoff and heating element. Replaced fuses and element. Tested unit, unit is working as designed. Found venting leading to exterior is clogged. Advised customer to have venting cleared before operating unit to prevent further damage. Job complete."
Near Spicewood, TX 78669
Jacob
Job Details: 12/18/2020
REFRIGERATOR KITCHENAID KSCS25FVMS01 Arrived onsite to replace control. Replaced control. Plugged in unit. Unit working as designed. Let customer know to give unit about 24hrs to allow the unit to cool. No issues at this time. Job complete
Near Marble Falls, TX 78654
Cliff
Job Details: 12/18/2020
RANGE WHIRLPOOL WFE320M0ES2 Arrived on site to diagnose a range that has an oven that is not heating properly. Tested unit and found failed control. Control board will need to be replaced to complete repairs. Office to set return appointment due to part availability
Near Hutto, TX 78634
Jimmy J.
Job Details: 12/18/2020
REFRIGERATOR KITCHENAID KFIV29PCMS03 Arrived on site for NOT MAKING ANY ICE- HASNT FOR A CPL YEAR- STILL COOLINGFound the ice box assembly had heavy frost build up at the back area and covering the top where it mounts against the top of the fridge. Removed frost build up. Reinstalled and ran diagnostics. Both RC and FC thermistors passed. Ran harvest and it passed. Ran water fill test and valve hummed. Ran tube heater coil to heat for three minutes then called for water fill test again and it only hummed. Ordering seal kit for ice box assembly and heater tube coil. Also ordering the valve JIC. ; ordrng 1 W10648043 (adapter) and 1 W11087201 (heater)
Near Austin, TX 78738
Luis
Job Details: 12/18/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 "Arrived on site for no lights. Found upper leds in fresh food and freezer not powering on,replaced freezer led module all lights working as designed."
Near Meadowlakes, TX 78654
Cliff
Job Details: 12/18/2020
REFRIGERATOR WHIRLPOOL KBFN502EBS02 Arrived on site to diagnose a refrigerator with doors that are not closing properly. Tested all parts and components and found no failed parts or components. All is working properly at this time. No leaks were found at time of service.
Near Burnet, TX 78611
Jonathan
Job Details: 12/18/2020
REFRIGERATOR WHIRLPOOL WRS588FIHB00 "Arrived on site for refrigerator leaking water. Inspected unit and work area. Found water coming from the left side of refrigerator. Removed kick plate and inspected. Found compression fitting not in the correct position. Corrected fitting and tested operations. All tested good, no water leaks detected."
Near Austin, TX 78731
David
Job Details: 12/18/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site to diagnose dishwasher leaking from door. Ran unit and checked for leaks. Found massive leak coming from front of unit underneath. I found heating element had been knocked off its brackets and melted through the tub. Unit needs new tub, sump, and associated parts. Found water damage to cabinets as well. Advised leaving to air out / not use and file a claim with homeowners insurance. Ordering tub and associated parts, and AUTHO. Need 2 hour window and extra labor. Office to schedule.; ordrng 1 2HOURWINDOW (2 HOUR WINDOW ) and 1 AUTHO (AUTHO) and 1 W10195039 (switch,overfill) and 1 W10518394 (heater) and 1 W10909756 (tub-dishwr) and 1 W11035335 (float-asm) and 1 W11085683 (pump&motor) and 1 WPW10195037 (float switch lever) and 1 WPW10316267 (standpipe)"
Near Kingsland, TX 78639
Jonathan
Job Details: 12/18/2020
ICE MACHINE WHIRLPOOL JUIFX15HX00
Near Driftwood, TX 78619
Brandon
Job Details: 12/18/2020
REFRIGERATOR WHIRLPOOL KRFC704FPS03 "Arrived on site for customer complaint of ice build up in fresh food section and not cooling properly. I replaced control board and service kit (evap cover, fan motor, thermistor), unit tested good."
Near New Braunfels, TX 78130
Noah D
Job Details: 12/18/2020
RANGE WHIRLPOOL KFDC506JSS00 "Arrived on site to inspect range for beeping, upon inspection found the range beeping, replaced all controls and WiFi module. All functions returned, customer will watch for beeping. Complete"
Near Marion, TX 78124
Noah D
Job Details: 12/18/2020
REFRIGERATOR JENN-AIR JF36NXFXDE01 "Arrived on site to inspect fridge for not illuminating main cabinet, upon inspection found the upper lights out which differs from last call, ordering correct modules. Office to reschedule ; ordrng 3 W10843339 (MODULE)s"
Near Austin, TX 78732
Jacob
Job Details: 12/18/2020
DISHWASHER WHIRLPOOL KDTM504EPA0 Arrived onsite to replace part ordered by previous tech. Replaced part. Tested unit. No leaks at this time. Job complete.
Near Austin, TX 78704
Matthew
Job Details: 12/18/2020
COOKTOP KITCHENAID KCGC506JSS00 Arrived onsite to replace previously diagnosed parts. Replaced panel and trim. Tested unit and unit is functioning properly. Job complete
Near Austin, TX 78746
Leonardo
Job Details: 12/18/2020
OVEN KITCHENAID KODE500EBL00 Arrived on site to test unit for unit turning itself on and off. Found stuck keypad error and display error. Will order new console office to reschedule ; ordrng 1 W10697967 (PANEL BLACK )
Near Austin, TX 78704
Matthew
Job Details: 12/18/2020
REFRIGERATOR WHIRLPOOL KURL304ESS01 "Arrived onsite for to replace previously diagnosed parts. Replaced wrap, gasket and door. Tested unit and unit is functioning properly. Job complete"
Near Austin, TX 78731
David
Job Details: 12/18/2020
REFRIGERATOR JENN-AIR JB36NXFXLE01 Arrived on site to diagnose icemaker not making ice. Tried to jump unit and Found it was not moving. Unit needs new icemaker. Ordered icemaker has not arrived yet. Office to schedule return when icemaker arrives.; saved tckt
Near Driftwood, TX 78619
Brandon
Job Details: 12/18/2020
WASHER WHIRLPOOL MVW6230HW0 "Arrived on site for customer complaint of unit making loud noise, found basket out of round during spin cycle rubbing against outer basket. Ordering inner basket, gearcase, and cam. ; ordrng 1 W11178224 (Basket) and 1 Cnote (Office to reschedule)"
Near Kyle, TX 78640
Brandon
Job Details: 12/18/2020
WASHER MAYTAG MVWB765FW3 "Arrived on site for customer complaint of noise, found unit is out of balance during spin, I ran calibration cycle, instructed customer to make sure the load is balanced. If problem continues, will need basket and gearcase."
Near New Braunfels, TX 78132
Andrew
Job Details: 12/18/2020
REFRIGERATOR WHIRLPOOL KRFF507EBL01 "Arrived on site to test unit for RC section not cooling. Found evap motor not operating properly. Motor is receiving proper voltage. Also found evap cover had two tabs broken off preventing proper seal. Fan support was also torn on left side. Recommended replacing wire harness, evap cover and fan support. ; ordrng 1 DRIPPANSHIMS (SHIMS) and 1 WPW10501260 (cover-evap)"
Near Pflugerville, TX 78660
Wesley
Job Details: 12/18/2020
RANGE WHIRLPOOL WFG320M0BS3 Arrived onsite and found handle loose. Tightened bolts. Unit is now operating as designed. Advised customer on repair.
Near Austin, TX 78725
Matthew
Job Details: 12/18/2020
RANGE WHIRLPOOL WEG730H0DS0 "Arrived onsite for F3E0 error code. Confirmed error, for shorted oven sensor. Replaced sensor, tested unit and unit is functioning properly. Job complete"
Near Austin, TX 78705
Matthew
Job Details: 12/18/2020
WASHER WHIRLPOOL WFW560CHW0 Arrived onsite for complaint of long filling. Unit was already experiencing over suds issues. Tested unit in diagnostics auto test 12 and passed. Replaced fill switch and made sure line was clear. Tested unit in quick was cycle and passed. No leaks present at this time. Job complete
Near Leander, TX 78641
Tommy
Job Details: 12/18/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived onsite for previously diagnosed parts. Replaced unit power supply, inverter box and Maine control as well as replaced UI. Tested unit. Unit compressor and motor fan came on. Job Completed."
Near Leander, TX 78641
Tommy
Job Details: 12/18/2020
WASHER WHIRLPOOL WTW5105HW0 Arrived onsite for previously diagnosed parts. Upon arrival found unit made loud squeaking noise. Replaced the belt and then tested found unit now operating as designed. Job Completed.
Near Round Rock, TX 78681
Kayman
Job Details: 12/18/2020
REFRIGERATOR KITCHENAID KRFC704FPS03 Arrived onsite for Refrigerator with gap In gasket and door issues after the door was replaced. Upon inspection I confirmed a large gap in the left side gasket. The customer advised that the unit is no longer making ice. I found the ice maker was getting voltage but the motor was not turning. I found the left side door slightly protruding. Customer states that it wasn’t protruding before the door was replaced. I explained hat the new gasket needs time to break in but with that large gap it will cause issues. I am ordering the left side gasket and ice maker for repair. The customer would like to try and get the doors even. I found a small tear in the right side RC gasket and advised them To contact the manufacturer to see if they wilL help with the right side gasket. If the customer would like to replace the right side gasket Gasket (W10917313) x 2 ice maker(W11115534). It the customer would like to make that decision on next visit after the left si
Near Bastrop, TX 78602
Andy
Job Details: 12/18/2020
ICE MACHINE KITCHENAID KUID308ESS1 Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78717
Justin
Job Details: 12/18/2020
DISHWASHER KITCHENAID KDTM354ESS3 "Arrived on site for dishwasher with rust in tub, door panel, and inner door. Upon further inspection found rust on all three. Installed new tub. Upon installing door panel and inner door found both parts were damaged. Upon reinstalling handle, the screw got stripped and broke into handle mount. Ordering inner door and outer panel. Ordering screws and handle mounts. Cannot install handle at this time. Tested unit before leaving and unit functioned as designed. Office to reschedule.; ordrng 2 W10826179 (SCREW)s and 1 W10900374 (PANEL) and 1 W10919271 (INNER DOOR) and 2 W11157086 (HANDLE MOUNT)s"
Near Austin, TX 78749
Kevin
Job Details: 12/18/2020
OVEN WHIRLPOOL WEE510S0FS2 "Arrived on site and found control board cancel button is not working, sent a short video to CS. will need a new control board to correct issue. ; ordrng 1 W10894098 (Control board)"
Near Kyle, TX 78640
Jacob
Job Details: 12/18/2020
WASHER MAYTAG MVW7232HW0 "Arrived onsite for unit not spinning the clothes, customer says clothes still come out wet. Called tech line. Suggested to look at normal wash and see if spin speed is set to off. Looked at normal and spin speed is set to off. Also said that unit can turn it’s own spin speed off. Got sr#7729536952. Let customer know of settings to the unit. No leaks at this time. Job complete"
Near Buda, TX 78610
Richard
Job Details: 12/18/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Arrived onsite for the refrigerator section not cooling properly. During testing found that the RC evaporator is frozen solid . Will need to perform an defrost issue repair. Need to replace evap fan , evap cover, harness with thermistors, UI, control board and may need to add shims for drain bowing issue. ; ordrng 1 W11188493 (Cover) and 1 Shims (Shims for drain pan)"
Near Austin, TX 78733
Brandon
Job Details: 12/18/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived on site for customer complaint of upper rack falling down, found broken adjuster, ordering adjuster. ; ordrng 1 W10712395 (Adjuster)"
Near Jarrell, TX 76571
James
Job Details: 12/18/2020
RANGE WHIRLPOOL WFE320M0JS0 Arrived on site and found console dented. Installed new and tested operation. Unit tests good. Job complete
Near Leander, TX 78641
Justin
Job Details: 12/18/2020
REFRIGERATOR WHIRLPOOL GB2SHDXTS01 Arrived on site to install previously diagnosed parts. Installed ice maker and shut off arm. Tested unit and unit now working as designed. Call complete.
Near Leander, TX 78641
Tommy
Job Details: 12/18/2020
OVEN WHIRLPOOL WFG720H0AS1 Arrived onsite for previously diagnosed parts. Tested and found sensor off. Replaced sensor and igniter harness. Tested unit and found unit operating as designed. Job Completed.
Near Volente, TX 78641
Tommy
Job Details: 12/18/2020
OVEN KITCHENAID KOST100ESS04 Arrived onsite for unit miswired. Upon arrival pulled unit. Found unit was not miswired but control was misreading. Replaced control and tested. Unit tested good. Job Completed.
Near Cedar Park, TX 78613
Tommy
Job Details: 12/18/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived onsite for previously diagnosed parts. Replaced front center bin and tested. Unit tested good. Job Completed.
Near Buda, TX 78610
Leonardo
Job Details: 12/18/2020
OVEN WHIRLPOOL MGT8800FZ00 Arrived on site to test unit for unit tripping breaker. Test unit and found shorted igniter. Replaced igniter test unit and unit test good job complete.
Near Burnet, TX 78611
Jonathan
Job Details: 12/18/2020
MICROWAVE WHIRLPOOL WMH31017HZ4 Arrived on site for microwave door shattered. Inspected unit and work area. Found door will need to replace. Removed damaged door and installed new. Tested door and microwave operation. All tested good.
Near Georgetown, TX 78628
Lou
Job Details: 12/18/2020
COOKTOP FRIGIDAIRE FPIC3677RF "Arrived on site to install previously diagnosed and ordered part. Due to the UI failure, I removed and replaced the UI and tested. Unit is operating as designed. Job completed."
Near Manor, TX 78653
Andy
Job Details: 12/18/2020
RANGE WHIRLPOOL WFC150M0EB1
Near Austin, TX 78731
David
Job Details: 12/18/2020
WASHER WHIRLPOOL WTW4955HW1 "Arrived on site to diagnose washer that customer feels might be making some excessive noise. Ran and calibrated unit. Moved unit away from the wall. Ran unit after calibration and did hear a ticking, which was hoses against the back panel. Advised customer on use and care, and advised this is a lighter unit and can make some noise. All is working as designed. Call complete."
Near Andice, TX 78628
Lou
Job Details: 12/18/2020
OVEN WHIRLPOOL WOD77EC7HS02 "Arrived on site to inspect wall oven error codes. Upon further inspection, I placed the unit in diagnostics and checked for error codes. I found F6E4 & F8E1. Cleared the codes and tested the components and all are functioning properly. Following the tech sheet for F6E4, I am replacing the main control. The control sent with me today was the incorrect part. I am ordering the main control, blower and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service Unit breaker left turned off for safety. ; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST ) and 1 W11248652 (blower) and 1 W11261165 (cntrl-elec MAIN)"
Near Taylor, TX 76574
James
Job Details: 12/18/2020
DRYER WHIRLPOOL WED4815EW1 Arrived on site and tested operation. Found motor just humms when start button pressed. Found motor was very hard to turn and making a rubbing sound. Found blower wheel seized to motor. Cut blower wheel off and installed new motor and blower wheel. Tested incoming voltage and found to be good. Found voltage changed after the load of the motor was placed on the unit. Took amp draw and found 16 amps at L1 and none on L2 when attempting to start motor. Called tech line and spoke to Scott #7729542791. Customer has a house electrical supply issue to dryer outlet. Turned breaker off to outlet and instructed customer that a licensed electrician will need to test the circuit under load to determine failure. Job complete
Near Spring Branch, TX 78070
Richard
Job Details: 12/18/2020
REFRIGERATOR WHIRLPOOL WRB119WFBW01 Arrived onsite for the refrigerator not cooling. Replaced damper control and refrigerator is now cooling. Complete
Near Georgetown, TX 78628
Lou
Job Details: 12/18/2020
RANGE WHIRLPOOL WFE550S0HZ1 "Arrived on site to inspect range oven not holding temps. Upon further inspection, customer advised that they were cooking cookies at 400 degrees and the unit reached temp but dropped to 300 degrees and never came back up. Using my multimeter, I placed my thermal lead in the middle of the center rack and tested temps on Bake at 400 degrees. My reading at preheat was 396 degrees. My next five readings were 401, 368, 424, 381, 430 for an average temp of 400.8 degrees. I advised the customer of my findings and she questioned if I opened the door at all. I advised the customer that during testing, the door is not supposed to be open as it will effect the test. Customer advised that they opened for the door for a brief period of time to adjust the cookie sheets and when they closed the door, the temperature never came back up per their metal thermometer inside the unit. I demonstrated temp changes when opening the door by opening the door for approximately 30 sec
Near Austin, TX 78738
Luis
Job Details: 12/18/2020
ICE MACHINE KITCHENAID KUIC18NNZS0 Arrived on site for no ice. Removed from cover found broken grid cutter wire,ran diagnostics good frost pattern wrong diagnosis,checked pressures good reading 5 on low side,good frost pattern. Replaced grid cutter; used 1 W10919199 (Grid cutter) from stock"
Near Manor, TX 78653
Andy
Job Details: 12/18/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site to install previously diagnosed pump motor assembly. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78733
Luis
Job Details: 12/18/2020
REFRIGERATOR KITCHENAID KSSO48FTX17 "Arrived on site for frozen line to icemaker. Removed icemaker found no ice build up in fill tube at icemaker,removed tube from valve found restriction in line,defrosted waterline under unit,waterline defrosted. Called tech support per tech support increased temperature in freezer section per tech support."
Near Cedar Park, TX 78613
Justin
Job Details: 12/18/2020
REFRIGERATOR KITCHENAID KBRS20ETWH00 Arrived on site for refrigerator leaking water from FC ice maker. Tested temps in FC and got 5°F. Gained access to ice maker and tested water valve and tested good. Tested harvest and found unit would not harvest. Found correct voltage to ice maker indicating it is a bad ice maker. I the. removed the old ice maker and installed the new one. Tested unit and unit was working as designed. Call complete.
Near Austin, TX 78747
Kevin
Job Details: 12/18/2020
WASHER WHIRLPOOL WTW4855HW1 "Arrived on site and inspected washer and found no saved error codes, set washer into a diagnostic cycle and it is squeaking during agitation. Inspected belt and found it is deteriorating found pulley on motor is broken. Motor is only mounted on one side and a bolt is loose inside cover/shield. Bolt is cross threaded and was never attached to gearcase during manufacturing. Attempted to thread the other bolt into gear case and the gear case threads also cross threaded this bolt. took pictures. Gearcase will be needed, Motor would we needed, belt, and cam kit to correct washer. Send over pictures to MS."
Near Austin, TX 78749
Luis
Job Details: 12/18/2020
REFRIGERATOR MAYTAG PBF2555HEB "Arrived on site for defective valve,replaced water valve no leaks at tubing and at valve"
Near Elgin, TX 78621
Andy
Job Details: 12/18/2020
DRYER MAYTAG MDG7600AWW Arrived on site for dryer not heating at all. Tested and inspected unit and found failed igniter. Removed failed part and replaced with new. Tested unit and all operations are normal. No gas leaks present at time of service.
Near Austin, TX 78749
Kevin
Job Details: 12/18/2020
RANGE WHIRLPOOL WEE510S0FS2 "Arrived on site and found one digit is missing on temperature display, replaced control board/panel and it is working properly now, job complete"
Near Austin, TX 78750
Wesley
Job Details: 12/18/2020
WASHER MAYTAG MHW5630HC0 "Arrived onsite and found unit operating and occasionally not spinning out clothes, errors F5e2 f0e5 f0e1 f0e2Found drain operating properly. Found unit had blockage. Corrected blockage in drain trap. Unit is now operating as designed. Advised customer on repair."
Near Georgetown, TX 78626
Kayman
Job Details: 12/18/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 Arrived onsite for refrigerator with door ajar alarm going off constantly. Upon inspection I found the units floor assembly was intermittently failing. I replaced the RC floor assembly and tested the unit. The unit is working as designed at this time. Job complete
Near Wimberley, TX 78676
Andrew
Job Details: 12/18/2020
ICE MACHINE KITCHENAID KUIS155HRS0 Arrived on site to test unit for not cooling. Found water reservoir cap was missing causing water to just continually run. Put unit into diagnostics and all functions operated as designed. Used makeshift cap to fully test unit. Unit cooled and operated as designed. A nice ice sheet was formed. Showed customer ice sheet. Unit just needs reservoir cap which customer ordered himself. No leaks detected at time of service.
Near Georgetown, TX 78628
Lou
Job Details: 12/18/2020
REFRIGERATOR KITCHENAID KRMF606ESS01 "Arrived on site to inspect refrigerator lights off intermittently, water not dispensing, cooling issues. Upon further inspection, customer advised that the lights turn off intermittently with the doors open; sometimes when getting water, the water doesn’t dispense; approximately five months ago, the unit stopped cooling and the customer cycled the power to the unit and it began to cool gain. I found the ice bin door fascia gasket badly crimped, the right RC door gasket torn, and found the left deli door control reservoir had a large amount of water/liquid inside causing the control to corrode and short and wires to fall apart. I inspected the deli harness and it was good as was the RC evaporator. No water leaks observed during service, job completed."