Service History 299 - Appliance Express

We serviced a

WHIRLPOOL COOKTOP

Model GJC3034GB0

Near Hillsboro, TX 76645

Jonathan M

Job Details: 10/13/2022

"Arrived on site for a cooktop that wont turn on the left front burner. Inspected unit and work area. Did confirm the customers complaint and noticed that the element on switch was on. The customer advised that when this went out, that cooktop on light has been stuck in the on position. Removed the glass cooktop and checked continuity on the element. Was able to verify proper continuity through the element. The unit will need a new Internet switch for repair. Ordering the part in the office will need to contact the customer about a return date due to an out of stock item.; ordrng 1 8203534 (Infinite switch LF)"

We serviced a

WHIRLPOOL FREEZER

Model WZF34X18DW04

Near Killeen, TX 76542

Tyler

Job Details: 10/13/2022

"Arrived on site for freezer not cooling. Upon arrival confirmed issue. After further testing found all hardware including compressor and fan all functioning as designed. Found evap coil not frosting over or showing any signs of moister buildup or coolness to the touch after 15 run time. Found unit will needs sealed system repairs. Will need office to reschedule once availability of parts is known, for a 2hr garage repair.; ordrng 1 WPW10750849 (Compressor) and 1 W11507067 (Evap coil) and 1 WPW10143759 (Uv drier) and 1 W11506635 (Access valve) and 1 Cnote (Needs 2hr ss for am. Unit in garage)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Austin, TX 78726

Luis

Job Details: 10/13/2022

"Arrived on site for water leaking and ice build up in freezer. Found gap at freezer door seal,remolded gasket checked door seal good. Traced water leak to valve,found water leaking between valve and filter head connection,removed connection reinstalled same issue ordering a new valve and filter head. ; ordrng 1 W11346622 (Reservoir) and 1 W11548535 (Valve)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Austin, TX 78738

Luis

Job Details: 10/13/2022

Arrived on site. Removed new drawer from packaging found drawer warped ordering another drawer up.paced pictures. Office to check drawer before setting call up; ordrng 1 WPW10493169 (Drawer)

We serviced a

AMANA WASHER

Model NTW4516FW3

Near San Marcos, TX 78666

Andrew

Job Details: 10/13/2022

Arrived on site to test unit for not starting. Found cold valve completely restricted with build up. Cleared build up as much as possible valve now opening enough to run. Recommend replacing valve. Office to reschedule. ; ordrng 1 W11210463 (Valve assembly)

We serviced a

WHIRLPOOL WASHER

Model MVWX655DW1

Near Austin, TX 78749

Kevin

Job Details: 10/13/2022

"Arrived on site and inspected washer and found gear case has failed. Attempted to remove wash plate and found it is also seized.

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near New Braunfels, TX 78130

Andrew

Job Details: 10/13/2022

"Arrived on site to test unit for constantly draining. Would need control(W11616491) and two man."

We serviced a

WHIRLPOOL WASHER

Model WFW92HEFC0

Near Austin, TX 78739

Kevin

Job Details: 10/13/2022

"Arrived on site and found Console was ordered not user interface, correct part will need to be ordered; ordrng 1 W10911024 (Control panel)"

We serviced a

WHIRLPOOL OVEN

Model WFG505M0BS3

Near Austin, TX 78744

Joe Z

Job Details: 10/10/2022

"Arrived onsite for oven door gets extremely hot when in use. Upon arrival customer explained where the door heats up. Inspected gasket, hinges, and ensured door is not warped. Ordering insulation kit W11025151 per Service Pointer #: W10917778 Office to reschedule ; ordrng 1 W11025151 (Insulation)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Austin, TX 78737

Justin

Job Details: 10/10/2022

Arrived on site for a dishwasher with long run times. Upon arrival the customer stated the unit will run indefinitely unless stopped. I put the unit into diagnostics mode and found stored error code F5E1 for door switch open. I then ran a diagnostics cycle and found the OWI sensor bad. I replaced the sensor and test the unit again. After the cycle I found the UI shorting out and the buttons would randomly activate themselves. I am ordering the console and control to replace. I found the unit under a 2 year manufacture Costco warranty so no fee collected. Office to reschedule. ; ordrng 1 W11192369 (Console) and 1 W11305296 (Control)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS04

Near Wimberley, TX 78676

Andrew

Job Details: 10/10/2022

Arrived on site to test unit for ice melting. Customer stated ice seemed to be melting and weird ice build up. Found valve weeping and water pressure at 78psi. Recommend installing regulator and main inlet valve. Ice maker responding as designed. No stored error codes. Heater and fill tube receiving proper voltage. Office to reschedule. ; ordrng 1 W11482025 (Inlet Valve) and 1 W10786952 (Pressure Valve) and 1 8212547RP (Line kit)

We serviced a

JENN-AIR MICROWAVE

Model JMW2430IL03

Near Austin, TX 78734

David S

Job Details: 10/10/2022

"Arrived on site for JennAir microwave/oven combo randomly turning on and off. I inspected the unit and work area. I found the right side door switches, barely making contact. Causing the oven to randomly turn come out of standby mode. I am ordering the interlock switches. The office will reschedule when we have eta on parts.; ordrng 1 W11449277 (Interlocks)"

We serviced a

WHIRLPOOL RANGE

Model KFGC558JSS01

Near Lakeway, TX 78734

David S

Job Details: 10/10/2022

"Arrived on site for kitchenAide professional range, front right and left burners not igniting and the small oven door not closing properly. I cleared any burrs in the burner head and found the burners igniting. I replaced the small oven door hinges and found it closing properly. I am ordering the console trim as it is not sitting flush and has a warp. The office will reschedule when we have eta on the parts.; ordrng 1 W11402036 (Console)"

We serviced a

WHIRLPOOL OVEN

Model JGRP548HL00

Near Lakeway, TX 78734

David S

Job Details: 10/10/2022

"Arrived on site for ovens not working. I inspected the unit and work area I found fault codes F3e1 left oven sensor open, f8e0 main oven cooling fan not functioning. I reset the controls and found the large oven working, but the small oven flashes amber and will not exit. I am ordering the UI controls and oven temperature sensors to complete the repair. The office will reschedule when we have eta on the parts.; ordrng 2 W11355248 (UI)s and 2 W10859573 (Oven temp sensor)s"

We serviced a

KITCHENAID MICROWAVE

Model KMHS120ESS11

Near Austin, TX 78750

David S

Job Details: 10/10/2022

"Arrived on site for KitchenAide over the range microwave interior light not working and the display going off. I found the interior light working, it I found the vent hood light not working. I verified the customer is using the correct bulbs. I found the light will not turn off. I found the relay in the control has failed. I am ordering the pcba control(W11545876 )to complete the repair. The office will reschedule when we have eta on the part.; ordrng 1 W11545876 (Pcba control)"

We serviced a

JENN-AIR REFRIGERATOR

Model JS48PPDUDE01

Near Round Mountain, TX 78663

Justin

Job Details: 10/10/2022

Arrived on site for a refrigerator not dispensing ice. I test the unit and found the auger motor would turn about a quarter of an inch and freeze. I replaced the auger motor and found the same issue occurring. I put the unit on crushed ice and checked voltage at the auger motor from the brown/white to blue/white wires and found it dropping from 90VAC to 10VAC. The motor should get a constant 120VAC to work properly. Due to this I am ordering the UI and main control to replace. Upon further inspection I found the IM auger shaft holder broken. Order as well to replace. Office to reschedule.; ordrng 1 W10836024 (UI) and 1 WPW10200659 (Main Control) and 1 W10785288 (IM Auger Shaft Holder)

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Spicewood, TX 78669

Justin

Job Details: 10/10/2022

"Arrived on site to install previously diagnosed parts and attempt to remove the washplate with the washplate removal tool. I was still not able to remove the washplate. Due to this we will need to do a tub rebuild and install the suspension still. Ordering all parts for this and a two hour job. Office to reschedule and get autho. ; ordrng 1 W10752283 (Washplate) and 10 HubNutScrews and 1 W10752719 (Basket) and 1 W11219115 (Tub) and 1 W11568797 (Drain Pump Filter) and 1 WP8533928 (Drain Pump Filter Screw) and 1 Cnote (AUTHO), states that autho needed"

We serviced a

KITCHENAID VENTHOOD

Model KXD4630YSS6

Near Austin, TX 78749

Leonardo

Job Details: 10/10/2022

Arrived on site to test unit for unit not going up on its own and fan not turning off when down. Replaced motor test unitAnd unit worked correctly for about 15 times going up and down then it went back to doing the same thing. Couldnt call Techline due to them being in training. Will need to call Techline.

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Austin, TX 78737

Kevin

Job Details: 10/10/2022

I have gone site to replace door panel and found while removing handle one of the handle mounting screws broke/sheared. New ones will be needed to reattach handle; ordrng 2 W11157086 (Stud)s and 2 W10826179 (Screw)s

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW2

Near Austin, TX 78748

Kevin

Job Details: 10/10/2022

"Arrived on site and found motor is not moving, found capacitor has failed and after replacing it washer is still not moving. Do not see any voltage from control board to motor during automatic test cycle. Will bring back control board, lower harness, and motor to ensure repair on next visit; ordrng 1 W11556725 (Control) and 1 W11026785 (Motor) and 1 W11590868 (Lower harness)"

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Belton, TX 76513

David Z

Job Details: 10/10/2022

"Arrived on site to diagnose washer that is starting on its own and constantly running drain pump. When unit is plugged in, it just runs the drain and will not unlock. Checked error codes and found F13,11,43. 2 are unlisted in tech sheet, one is for failure in the lock circuit. Can not get unit to break drain loop. Ordering control and lock to resolve the lock error, pressure switch and UI to resolve the constant drain. Drain pump is burned out and also needs replacement. Autho needed. On return visit customer will have unit pulled out and unstacked so we can service. Office to schedule when we have autho and all parts.; ordrng 1 W11044866 (Pressure Switch) and 1 W11367297 (Ui) and 1 W11035628 (Door Lock), states that autho needed"

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Belton, TX 76513

David Z

Job Details: 10/10/2022

"Arrived on site to diagnose range that has control clicking and resetting. Burners are good, control is causing issues. Found good voltage. Disconnected all loads from control and found its still clicking when powered, indicating failed control. Ordering new control to resolve. Office to schedule when we have part. ; ordrng 1 W11528352 (Control)"

We serviced a

WHIRLPOOL OVEN

Model WFE515S0JS1

Near Leander, TX 78641

Vincent

Job Details: 10/10/2022

"Arrived on site for oven, inspected unit and work area. Maintenance explained broiler would stay on after using and shutting it off. I tested unit with my meter and found the temps increasing after it was shut off. Relay is sticking and will need to replace the control board to fix. Office to order parts and reschedule when its available. ; ordrng 1 W11567348 (Control)"

We serviced a

WHIRLPOOL RANGE

Model WEE510S0FS2

Near Round Rock, TX 78664

Cliff

Job Details: 10/10/2022

Apt 175 building 14. Arrived on site to diagnose a range that is giving error code. Found stuck key error on display indicating control malfunction. Control will need to be replaced to complete repairs and office to set return appointment. ; ordrng 1 W10894098 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Leander, TX 78641

Vincent

Job Details: 10/10/2022

"Arrived on site for refrigerator, inspected unit and work area. CX complaint was unit making loud noises. Per maintenance they said there was ice build up on the evap fan. I tested the element and was good. Tested the voltage from the control to the element and had 120VAC. I will be ordering the control board due to to not sending proper voltage to go into defrost. Office to order parts and reschedule when board is available. ; ordrng 1 W11546690 (Control board)"

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Georgetown, TX 78626

Gerry C

Job Details: 10/10/2022

"Arrived to inspect lid issue. I found the lid was broken and will require replacement. During inspection, I found the gear case seals had ruptured and the gear case, slide and rotor will require replacement as well. Office to contact the CX to arrange return service. No leaks observed during service. ; ordrng 1 W11259006 (Lid Assy) and 1 W11393685 (Gear Case) and 1 W10734521 (Slider) and 1 W10915701 (Rotor) and 1 Autho (Autho)"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Georgetown, TX 78626

Gerry C

Job Details: 10/10/2022

"Arrived to instal previously diagnosed and ordered parts. The orifice holder that was sent our was incorrect and I ordered the correct part and added the RF front one due to issues with it. I added enough screws to ensure a solid installation upon return and advised the CX to not use the front left burner, leaving the knob off and in the adjacent drawer as the previous tech did. No gas leaks detected during service. ; ordrng 4 WP3368921 (Burner Head Screw)s and 1 W11028738 (Holder Orf LF) and 1 W11050487 (Holder Orf RF)"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Georgetown, TX 78628

Maurice R

Job Details: 10/10/2022

Arrived onsite for MW not working. On inspection the MW was making a ticking noise. Turn the power off and found that there is a high temp sensor that is bad on the back left side of the MW. Ordering the wiring harness for unit. The oven was working. ; ordrng 1 W11316032 (Wiring harness)

We serviced a

WHIRLPOOL RANGE

Model WFG515S0JS2

Near Austin, TX 78757

Wesley

Job Details: 10/10/2022

Arrived onsite to inspect range with no control function. Tested voltage from the wall to the control and got 120v. No display or push button function. Wiring harness clips to control secure. Control will need to be replaced. Ordering W11393093 (control). Office to reschedule. ; ordrng 1 W11393093 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAM14

Near Round Rock, TX 78681

Paul

Job Details: 10/10/2022

"Arrived on site for refrigerator ice maker, inspected unit and work area. CX complaint is that unit makes small ice cubes and the water pressure is low. Checked water valve and pressure was good. Checked filter head and was good. Replaced water filter and retested. Tested ice maker harvest in diagnostics and all checked good. Unit is operating as designed. No water leaks present during service.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS01

Near New Braunfels, TX 78132

Andrew

Job Details: 10/10/2022

"Arrived on site to replace RC evap cover, RV evap harness with thermistors and motor, RC drip pan and control. Unit was not thawed out on arrival. Thawed unit and removed excessive frost. Installed previously diagnosed parts, unit is working as designed.

We serviced a

WHIRLPOOL FREEZER

Model KSSS42QDX05

Near The Hills, TX 78738

Luis

Job Details: 10/10/2022

"Arrived on site for no cool. Removed evaporator cover found ice ball on inlet of evaporator and corrosion on heat exchanger diagnosed a refrigerant leak unit will need a new compressor,heat exchanger,evaporator,heater pan and drier

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS00

Near Leander, TX 78645

Vincent

Job Details: 10/10/2022

"Arrived on site for cooktop, inspected unit and work area. CX complaint was knobs where not strait. I inspected unit and found no functional issues. Called techline and sent him pictures and he determined its cosmetic, spoke to Chris SR#7734782498. No leaks where observed during service."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS01

Near Spicewood, TX 78669

Luis

Job Details: 10/10/2022

"Arrived on site. At time of visit compressor and fans not running,powered unit off,let unit sit off for a couple min powered unit on compressor and fans powered on,removed evaporator cover,good frost formation on evaporator uploaded picture. Checked connections and drain no oil frost pattern increasing,advised customer possibly control not kicking out of defrost. Customer to monitor unit if unit cools correctly and issue reoccurs will need to replace the main control

We serviced a

GE REFRIGERATOR

Model GSS25KGTABB

Near Jarrell, TX 76537

David Z

Job Details: 10/10/2022

"Arrived on site to diagnose refrigerator that is not cooling in either compartment. Examined unit and found both compartments at room temperature. Checked sealed system and found compressor is running, but very very weakly and producing no cooling at all. Unit has sealed system failure

We serviced a

GE DISHWASHER

Model GDT665SSN3SS

Near Woodway, TX 76712

Jonathan M

Job Details: 10/10/2022

Arrived on site for a dishwasher that is not draining. Inspected unit and work area. The customer advised that the unit stopped draining after they replace their garbage disposal. Remove the drain hose from the garbage disposal and found that the knockout punch had not been knocked through creating the issue. Not through the knockout punch and tested the unit. The unit began to work and operate as designedCall complete.

We serviced a

KITCHENAID TRASH COMPACTOR

Model KUCS03FTPA0

Near Austin, TX 78732

David S

Job Details: 10/10/2022

Arrived on site to install previous diagnose part. I gained access to the upper limit switch and replaced it with new. I tested the unit and found the unit working properly. Job complete.

We serviced a

MAYTAG DRYER

Model MED6230HW1

Near Bastrop, TX 78602

Joe Z

Job Details: 10/10/2022

Arrived onsite to install previously ordered part. Replaced motor. Test unit and uni operates as designed. Job complete.

We serviced a

GE REFRIGERATOR

Model GFE26GSHESS

Near Wimberley, TX 78676

Andrey

Job Details: 10/10/2022

"Arrived on site to test unit for no ice production tested unit found UI has no lights and customer stated it stopped working a while back, before a proper diagnosis can be made for no ice production dispenser board and UI will need to be replaced

We serviced a

SAMSUNG DRYER

Model DV45K6500EV/A3

Near Briarcliff, TX 78669

Justin

Job Details: 10/10/2022

"Arrived on site for a dryer making a loud abnormal noise. I test the unit and found it making a loud thumping noise. I gained access to inside the unit and found the back 2 rollers, pulley, and belt badI installed the new parts (only 2 of 4 rollers installed) and then test the unit. I found it now working as designed.Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KSSC48FMS03

Near Austin, TX 78738

Justin

Job Details: 10/10/2022

Arrived on site for a refrigerator with an ice maker now working. I checked temps and found them good. I then manually harvest the unit and found it not working. I checked voltage and found a good 120VAC. I manually activated the IM fill and found it working as designed. This indicates a bad IM. I installed the new IM and test the unit again. I found it now working as designed

We serviced a

KITCHENAID DISHWASHER

Model KUDE60FVSS0

Near Austin, TX 78731

Wesley

Job Details: 10/10/2022

Arrived onsite for leaking dishwasher. Found no evidence of underside sump and motor or drain pump or diverter leaking. Upon further inspection I found that the left side door panel screws were completely backed out causing likely gasket damage and seal obstruction. Properly tightened all screws . replaced seal. Unit is now operating as designed without leaking.

We serviced a

MAYTAG WASHER

Model MFW9700SB1

Near Austin, TX 78731

Wesley

Job Details: 10/10/2022

Arrived onsite to diagnose leaking washing machine. Found unit below severely torn in multiple places causing leaking verified drain pump and water lines and valve functioning as designedReplaced bellow and tested unit for proper function. All checks good. Unit is now operating as designed. Advised customer on repair.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ08

Near Leander, TX 78641

Kimo

Job Details: 10/10/2022

Arrived onsite for a microwave that is making a buzzing noise at the door when in use and the counter light not working. Upon arrival I tested the unit several times and found that I could not duplicate the issue. Upon further inspection I found that the bulb had blown out.Unit operating as designed. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Liberty Hill, TX 78642

Kimo

Job Details: 10/10/2022

Arrived onsite for refrigerator that had a stuck ice bin. Upon arrival I found that the bin was stuck. Due to what I initially thought was ice build up but I soon came to realize that the auger had gotten stuck on the ice machine itself because when the customer dumped out a batch of ice it came undone from its grooves and was pushed upward by the ice cubes underneath it I solve this issue by putting the auger back into its grooves and making sure that it would not slip out again and advise customer to keep an eye on the Auger when ever she dumps out her excess ice. Job complete

We serviced a

WHIRLPOOL DRYER

Model WGD4850HW0

Near Andice, TX 78628

Kimo

Job Details: 10/10/2022

Arrived onsite for a gas dryer with issue starting. Upon inspection I found that all Thermistors and where good. I check voltage and found good 120vac and polarity was good too. Tested unit a few times and found that it would not start though there was voltage to and out of the timer I then tested the start button and found that it would not complete the circuit causing the issue. I installed new switch and tested unit several times and found unit operating as designed making sure that the flame ignited every time. job complete

We serviced a

SAMSUNG DRYER

Model DV50K8600EV/A3-01

Near Austin, TX 78737

Kevin

Job Details: 10/10/2022

"Arrived on site and found dryer is squealing while running, disassembled it and found both front support wheels have failed. after replacing dryer runs and sounds normal."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS02

Near Horseshoe Bay, TX 78657

Lou

Job Details: 10/10/2022

"Arrived on site to inspect refrigerator door gasket damage. Upon further inspection, I found the right RC door gasket badly torn where it meets the mullion. I removed and replaced the gasket and shaped it using my heat gun. Checked for any gaps and found none. Unit is operating as designed, job completed."

We serviced a

ELECTROLUX DRYER

Model EIMED55IMB0

Near Marble Falls, TX 78654

Lou

Job Details: 10/10/2022

"Arrived on site to install previously diagnosed and ordered part. Upon arrival, the customer advised the unit is making a new noise and gets very loud. I tested the unit and could hear a rattle beginning to get louder and louder as the unit functioned. I disassembled the unit to replace the motor and found the blower wheel nut was badly cracked. I removed and replaced the blower wheel assembly and retested the unit. Unit is operating as designed. I demonstrated for the customer and they are happy with the results. No lint observed during service, job completed."

We serviced a

WHIRLPOOL RANGE

Model WFG510S0AS1

Near Round Rock, TX 78664

Cliff

Job Details: 10/10/2022

Arrived on site to diagnose an oven that got tagged by gas Co. Found no failures to unit at this time and advised customer on ovens with a direct spark ignition and reason why some unburnt gas might be noticed during usage.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ01

Near Round Rock, TX 78665

Cliff

Job Details: 10/10/2022

Arrived on site to diagnose a Whirlpool WRX986SIHZ01 refrigerator that is making unusual noise. Found freezer fan motor running louder than normal and replaced it with new motor. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.

We serviced a

AMANA RANGE

Model ACR4303MFB5

Near Austin, TX 78724

Matthew

Job Details: 10/10/2022

Arrived onsite for range not functioning properly allowing customer to use bake function. Upon arrival inspected unit. Code F2E1 was present on the display. Tried resetting per tech sheet recommendations but did not correct the issue.

We serviced a

WHIRLPOOL OVEN

Model WFG505M0BS3

Near Austin, TX 78717

Paul

Job Details: 10/10/2022

Arrived on site for range to install previously diagnosed parts. Inspected unit and work area. Checked with claims to see if outer door would be covered under warranty.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT313CZLZ00

Near Georgetown, TX 78626

Gerry C

Job Details: 10/10/2022

"Arrived to inspect cooling issue. The CX advised me the unit did not fully cool after the last service and I tested pressures. The low side was 25 of vacuum and the high was at 40 psi. The unit would not balance when unplugged and I assumed a floating restriction. I evacuated and pressurized with nitrogen and noted a very slow flow from high to low side. I flushed the capillary system from high to low and then from low to high, noting impeded flow in both directions and no signs of solid debris. I vacuumed and charged the system after replacing the dye drier and found the unit would barely cool the evaporator, creating frost from the capillary tube entry at the cabinet, to only one row of evaporator tubing. Contacted the MFG, tech Chris, File #7734783650. The CX will be contacted by the MFG for replacement. No water connections to unit."

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Cedar Creek, TX 78612

Joe Z

Job Details: 10/10/2022

"Arrived onsite for Vibration. It seems like a belt is loose or washer not level. Bounces around too much. Upon arrival ran diagnostics and there were no saved error codes. Inspected basket and found suspension is shot. Also found floor leveling is way off, causing unit to stand tilted. Ran manual test to ensure all other components are operating correctly. All other components passed. Need to replace suspension. Replaced suspension and leveled the unit. Test unit and unit operates correctly. No leaks present at this time time. Job complete.

We serviced a

KENMORE OVEN

Model 790.78903

Near Austin, TX 78728

Wesley

Job Details: 10/10/2022

Arrived onsite for lower oven not heating. Verified ignitor failure. Verified proper voltage of 120v to the ignitor and discovered old ignitor to have shorted. Replaced ignitor and tested. Unit is now operating as designed. Advised customer on repair.

We serviced a

WHIRLPOOL WASHER

Model CAE2795FQ1

Near Georgetown, TX 78628

Paul

Job Details: 10/10/2022

"Arrived on site for washer, inspected unit and work area to install previously diagnosed parts. Found balancing ring completely loose from basket and gearcase shaft warped. Replaced basket, gearcase, and pulley shield, then entered diagnostics. Cleared error code F1E2 and had CX start a load of laundry. Explained to CX to use the mixed cycle setting so unit will get enough water to the clothes to keep them from binding. No error codes present during service, no water leaks present at time of service. Job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Mustang Ridge, TX 78610

Kevin

Job Details: 10/10/2022

"Arrived on site and inspected dishwasher and found it is not heating. Inspected heating element and found left connector is loose. After resetting confirmed correct operation by running a diagnostic cycle, job"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM6

Near Niederwald, TX 78640

Kevin

Job Details: 10/10/2022

"Arrived on site and inspected dishwasher and did not find any save error codes. Ran diagnostic cycle and all functions are operating properly. Ensure heating element is running. Discussed drying expectations with homeowner, rinse aid should be used every time and water should be run in the kitchen sink until it is hot before starting dishwasher, job complete"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Round Rock, TX 78665

Vincent

Job Details: 10/10/2022

"Arrived on site for microwave, inspected unit and work area. CX complaint there was noises when microwave fan would come on. Tested unit and found that the noise they where concern about was the flap that opens and closes when in operation. Unit is operating as designed. Job completed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF540PADM3

Near Austin, TX 78747

Leonardo

Job Details: 10/10/2022

Arrived on site to test unit for unit not draining. Test unit and found plug still on garbage disposal. Removed plug test unit and unit test good job complete.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Pflugerville, TX 78660

Wesley

Job Details: 10/10/2022

Arrived onsite and found unit operating with noise due to installation problem. Verified proper voltage and proper fan function and heating. Adjusted installation to quiet operation. All checks good. Unit is now operating as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Austin, TX 78727

Wesley

Job Details: 10/10/2022

Arrived onsite and replaced sump and motor and spray arms. Unit is now operating as designed. Advised customer on repair.

We serviced a

WHIRLPOOL RANGE

Model WEE510S0FS2

Near Austin, TX 78758

Wesley

Job Details: 10/10/2022

Arrived onsite for glitching and control errors and spontaneous operation when in standby. Replaced control and tested function. Unit is now operating as designed. Advised maintenance on repair.

We serviced a

MAYTAG WASHER

Model MVWB855DC3

Near New Braunfels, TX 78130

Andrey

Job Details: 10/10/2022

"Arrived on site to test unit for UI issues, customer stated that they had a different company come out and replace control and after they left the unit did not function properly so he cycled power the unit has been running good but still want me to check, ran diagnostic cycle found no stored error codes, all components are working properly, inspected drain hose and found it shoved to far into the drain, secured drain properly, advised customer to monitor and if any issues arise call warranty, at this time unit is running as designed, no leaks detected job complete"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS0

Near Lago Vista, TX 78645

Vincent

Job Details: 10/10/2022

"Arrived on site for dishwasher, inspected unit and work area. Gained access to heating element to replace with new and improved one. Tested unit and its operating as designed. No leaks where observed. Job completed."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Mustang Ridge, TX 78610

Kevin

Job Details: 10/10/2022

"Arrived on site and inspected microwave and found Fantis working properly through home but blower is stuck, after clearing it blower is running properly, job complete"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Hutto, TX 78634

Cliff

Job Details: 10/10/2022

Arrived on site to replace previously ordered parts for range. Replaced foot and foot came with bracket. Second bracket wasn't needed. All is working properly at this time and job is complete.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Leander, TX 78641

Kimo

Job Details: 10/10/2022

Arrived onsite to install previously diagnosed part . Upon arrival I installed new drive belt and tested unit and found unit operating as designed. Job complete.

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near San Marcos, TX 78666

Andrey

Job Details: 10/10/2022

"Arrived on site to test unit for not washing, customer stated that it does not agitate and fills with water and drains it right out, tested unit found in diagnostics cycle water filled but did not do anything else, replaced control board ran diagnostics cycle, all components tested good, put unit into quick wash unit filled with water and started to wash, customer was present for the test, advised not to overload wash, overload error code was present in the system, unit is running as designed, no leaks detected job complete"

We serviced a

WHIRLPOOL OVEN

Model WFG505M0BB2

Near Maxwell, TX 78656

Andrey

Job Details: 10/10/2022

"Arrived on site to test unit for failed gasket, tested unit found failed gasket broken in two corners, replaced gasket, repair still covered under the one year company warranty, unit is functioning properly, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Austin, TX 78738

Luis

Job Details: 10/10/2022

"Arrived on site. Customer defrosted unit,removed cover,good continuity on thermal fuse,replaced bimetal with a 60? defrost bimetal,powered unit on compressor and fans powered on."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Austin, TX 78744

Joe Z

Job Details: 10/10/2022

Arrived onsite to install previously ordered parts. Installed new inlet .Also found kinked drain hose. Connected drain hose correctly. Test unit. Unit operates as designed. No leaks present at this time. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW8040DW4

Near Del Valle, TX 78617

Joe Z

Job Details: 10/10/2022

Arrived onsite for ITS MAKING A LOUD NOISE. Upon arrival ran diagnostics and found no error codes. Customer stated that she heard a metal to metal type sound but has not heard it anymore. Inspected unit and found front of unit is not leveled. Leveled feet and test unit by running high speed spin on diagnostics. Cannot duplicate the metal to metal sound. Unit is operating as designed. No leaks present at this time. Job complete

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC2

Near Bastrop, TX 78602

Joe Z

Job Details: 10/10/2022

Arrived onsite for MAKES A TERRIBLE BANGING NOISE IN THE SPIN CYCLE. Upon arrival ran diagnostics and there was no error codes. Ran a drain and spin cycle without clothes and unit is operating correctly. Ran a quick cycle with clothes and unit shakes. Ran a drain and spin cycle with wet clothes and unit indeed shakes a lot. Found pedestal was very un leveled. Leveled the pedestal and test the unit. Unit now operates correctly. Job complete . No leaks present at this time. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Jarrell, TX 76537

David Z

Job Details: 10/10/2022

"Arrived on site to diagnose dishwasher that was not properly draining. On arrival spoke with homeowner who says it works fine now, but had a slow fill due to water softener issues that have since been resolved. I tested the unit and confirmed all functions are working as designed, and no error codes are present. Call complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Bastrop, TX 78602

Joe Z

Job Details: 10/10/2022

Arrived onsite for for door falls down and has no tension. Upon arrival inspected unit and found both hinge sleeves have failed.need to replace sleeves. Installed new sleeves and door now opens and closes correctly. No leaks present at this time. Called SAFTEY and explained my findings. No safety issue at this time . SR#7734750153.Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS05

Near Georgetown, TX 78628

Maurice R

Job Details: 10/10/2022

"Arrived onsite for refrigerator not cooling in FC. Took temps in the FC was -10? the freezer was set -6? took temps on RC was 33? fridge was set 35?. Set the FC to 0? and the RC to 37?. Wait 15 minutes and took another reading found the FC was -5 and the RC was 37?. Told CX to gives us a call if anything changes. The unit is brand new, been operating for 8 days now."

We serviced a

MAYTAG DISHWASHER

Model MDB7959SHK0

Near Canyon Lake, TX 78133

Andrew

Job Details: 10/10/2022

"Arrived on site and replaced previously diagnosed control and console. Tested unit, unit working as designed. No leaks detected. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Killeen, TX 76542

Tyler

Job Details: 10/10/2022

Arrived on site for refrigerator needing previously diagnosed sealed system. Upon arrival recover refrigerant them installed required parts and pool vacuum. Recharge system with 41 grams of r600. Found no leaks and informed customer to give unit 24 hrs to stabilize temps. Call complete

We serviced a

WHIRLPOOL FREEZER

Model WZF79R20DW06

Near Jonesboro, TX 76538

Jonathan M

Job Details: 10/10/2022

Arrived on site for a freezer that is not cooling. Inspected unit and work area. Customer advised that the lights are on but the lights on the control do not work in the unit does not even attempt to cool. Pressed and held the temperature selection switch and found the control come on. The unit began to cooling operate as designed. I advised the customer that the issue he had was that his unit was set for cooling off and went over the user guide. The unit is working as designed. Call complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Gatesville, TX 76528

Jonathan M

Job Details: 10/10/2022

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the compressor and vacuum down the unit. You know how the vacuum for 20 minutes. Charge the unit with 56 g of R600 and tested the unit. The unit began to cool and operate as designed. Advise the customer to keep an eye on the unit over the next 30 days. Call complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Austin, TX 78732

David S

Job Details: 10/10/2022

Arrived on site to install a new heating element according to service pointer W11540964. I verified the model and serial number fall in range of the service pointer. I Installed the new heating element according to the pointer. I tested the unit and found it working as designed. Job complete.

We serviced a

WHIRLPOOL DRYER

Model WED6620HW2

Near Lakeway, TX 78734

David S

Job Details: 10/10/2022

Arrived on site for Whirlpool dryer not heating. I inspected the unit and work area. The custijer stated the unitbwould not power on and when it did. It showed an f6e1 acu miscommunication error code. I found good voltage to the unit and found all fuses and heating element ls intake. I replaced the main control and the ui. I powered the unit on and found it working as designed. Job complete.

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KBS0

Near Austin, TX 78749

Leonardo

Job Details: 10/10/2022

Arrived on site to replace heating element from special project. Replaced element test unit and unit test good job complete.

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS0

Near Austin, TX 78749

Leonardo

Job Details: 10/10/2022

Arrived on site to test unit for unit over heating. Test unit and found bad sensor. Sensor reading high temp at room temp. Replaced sensor test unit and unit test good job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Wimberley, TX 78676

Andrey

Job Details: 10/10/2022

"Arrived on site to to test unit for no ice production and water not dispensing, tested unit found valve humming and water trickling from dispenser, removed filter and all water pressure went back to normal,advised customer to buy new filter , ice maker cycled and filled with water, customer had a issue with loud humming noise, exposed compressor and tried to mimic the noise with no success, zip tied wires together around compressor due to possible noise coming from wire vibrating against customer, clean out compressor from all pet hair and demonstrated to customer how to do it in the future to prevent compressor from overheating, advised customer to monitor and if the noise returns, take video and send it in to office, at this time unit is running as designed no leaks detected job complete"

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Gatesville, TX 76528

Jonathan M

Job Details: 10/10/2022

Arrived on site for a dishwasher that has a special project to replace the heater. Inspected unit and work area. Confirmed the customers unit was within range of the service pointer. Replaced the heater and tested the unit. The unit began to work and operate as designed with no leaks present. Call complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KBS0

Near Austin, TX 78729

David S

Job Details: 10/10/2022

Arrived on site to install a new heating element according to service pointer W11540964. I verified the model and serial number fall in range for the service pointer. I installed a new heating element according to the service pointer. Job complete.

We serviced a

MAYTAG DISHWASHER

Model MDB9979SKZ0

Near Briarcliff, TX 78669

Justin

Job Details: 10/10/2022

"Arrived on site to install previously diagnosed parts. I installed the new gasket, inlet assembly, and nut. I then test the unit and found it running as designed with no leaks present at the time of service. Call complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS01

Near Johnson City, TX 78636

Andrew

Job Details: 10/10/2022

Arrived on site to test unit for no ice production. Found icemaker stuck mid cycle and not responding to diagnostics. Cycled power to unit and icemaker responded but got E2 error(lost home position). Replaced icemaker and got PA in diagnostics. No leaks detected. Job complete.

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Austin, TX 78738

Justin

Job Details: 10/10/2022

"Arrived on site for a washing machine making an abnormal clicking noise. On arrival the customer had a video of the noise. I found the noise occurring during spin and it sounded almost like a card in spokes. I put the unit into diagnostics mode and found no stored error codes. I then manually activated spin, agitate, and a diagnostics cycle to found the unit running as designed with no abnormal noise. I then loaded the unit and ran it to find no abnormal noise. I gained access to the bottom of the unit and found it running as designed. At the time of service I could not replicate the failure. Call complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Austin, TX 78738

Leonardo

Job Details: 10/10/2022

Arrived on site to replace control board and ui board. Replaced both parts test unit and unit washing correctly job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM09

Near Austin, TX 78730

Wesley

Job Details: 10/10/2022

Arrived onsite for ice maker leak found fill spout backed out of place and leaking fill water into fc. Corrected fill spout placement by inserting the proper length into the fill cup. Unit is now operating as designed. Removed ice and advised customer on repair.

We serviced a

JENN-AIR DISHWASHER

Model JDPSS246LL0

Near Austin, TX 78730

Wesley

Job Details: 10/10/2022

Arrived onsite and replaced the outer panel to repair door latch issue. Unit is now operating as designed. All checks good.

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Leander, TX 78645

Vincent

Job Details: 10/10/2022

"Arrived on site for dishwasher, inspected unit and work area. CX complaint was insulation not installed correctly. Adjusted the kick plate and tucked in the insulation. Unit is now installed correctly. O leaks where observed during service."

We serviced a

JENN-AIR DISHWASHER

Model JDPSS246LL0

Near Horseshoe Bay, TX 78657

Lou

Job Details: 10/10/2022

"Arrived on site to inspect dishwasher leaking water. Upon further inspection, I placed unit in diagnostics showing error code F8E4. Cleared the code and continued with testing. During the wash cycle of testing, I found water leaking from the left side overflow tube. After several tests, I finally pin pointed the leak coming from the lower corner of the door gasket. I adjusted the gasket and retested several times and the unit did not leak anymore. I advised the customer of my findings and to monitor the unit. I recommended they call it in for service if they see water leaking or if the unit has the F8E4 error code again. I cleaned the drip pan and float switch and placed them back into position. No water leaks observed at the end of service, job completed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Austin, TX 78748

Kevin

Job Details: 10/10/2022

"Arrived on site and replaced heating element per service pointer, job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Georgetown, TX 78628

Maurice R

Job Details: 10/10/2022

"Arrived onsite for dishwasher not draining. On inspection found the plug was still in the garbage disposal, removed the plug put the unit into diagnostics mode in the drain pump was not working and it was making clicking noise. Replaced pump put the unit back in diagnostics mode and it completed the diagnostics cycle. The unit is working as designed. No water leaks detected during service."

We serviced a

WHIRLPOOL WASHER

Model NTW4516FW3

Near Oglesby, TX 76561

Jonathan M

Job Details: 10/10/2022

Arrived on site for a washing machine that is not spinning. Inspected unit and work area. Ran unit through diagnostics an attempt to get the unit to spend. Found the unit humming but not actually spending. When ahead and replace the capacitor and test at the unit. The unit began to work and operate as designed. Call complete.