"Arrived on site to test unit for not cooling. Upon arrival unit was unplugged and customer stated unit hasnt cooled in a couple months. Used watt and amp reader to test how much power is being pulled during compressor startup. Plugged unit in, when compressor kicked on it pulled 1500 watts and 15 amps. Compressor has a locked rotor. Unit will need a sealed system repair. Unit is r134a. Requesting 2 hours for return visit. Ordering parts, no parts installed, office to reschedule.; ordrng 1 W10309988 (Compressor) and 1 W11506635 (Access valve) and 1 WPW10143759 (Dye drier)"

WTW4850HW3 Arrived on site to replace ordered part. Proceeded to replace W11038689 inlet valve. Tested unit on multiple occasions and now unit is functioning as designed. No water leaks detected at this time.

"WFES3030RS0 Arrived on site for scratch on front door glass. Upon arrival, confirmed scratch on front door glass (picture attached). Proceeded to replace W11707151 glass door, W11399628 glass door and W11178521 nameplate. Tested unit and now unit is functioning as designed."

Arrived on site to inspect unit for not heating. Upon closer inspection found igniter failed and not glowing. Went to replace igniter found new igniter plug didnt match. Ordering correct igniter. Rescheduled for 8/ 29; ordrng 1 W11176454 (IGNiter)

"Arrived on site . For fridge not cooling . Customer had reset breaker . Since service call was placed fridge has been cooling properly . Ran them checks and fz is @0 degrees , fresh 37-38. Unit is making ice . All fans working . No gaps found in gaskets . No frost or condensation build up. Could not duplicate any temp issues . No water leaks detected. Job complete ."

"Arrived onsite for range for not heating. On inspection found error F2E0 and it was not listed as a error. Checked the thermal fuse and the elements and they tested good. I checked the terminal block and it was wired correctly. I installed a new control board and tested unit. Heated unit to 350? with no issues, customer said they could not even start the oven with the error. The range is operating as design. W11548749"

"Arrived on site to inspect unit for leaking at back right burner, leak found by gas company. Found unit leaking directly at burner, replaced off holder, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11590248"

Found one led out in freezer . Replaced all led with module kit W11632139. All light are functioning properly . No water leaks detected at time of service . Job complete.

"Arrived on site to replace ui and ui cover diagnosed on previous trip. Found ui came with new cover, replaced panel ui, tested unit, unit is running as intended. No leaks present at this time. Job complete."

"Arrived on site to inspect unit for spray arm not attaching. Upon closer inspection found spray rm broken, replaced spray arm. Found wheel mount broken will need to order and return. Rescheduled 8/30 USED WPW10498900; ordrng 2 WP8575897 (Wheel hub)s"

"Arrived on site to replace previously diagnosed parts. Upon arrival attempted to take off the washplate but washplate is seized to the gearcase shaft. Unit will need to have the washplate broken out in order to replace gearcase. Ordering washplate, no parts installed, rescheduled for 09/04.; ordrng 1 W10902814 (Washplate)"

"Arrived on site to test unit for leak. Upon arrival customer stated when they were trying to install the filter they left that water on, when taking old filter off water started spraying. They installed the new filter, 3 days later a major leak appears in from the unit. RC compartment flooded and leaked water out. They immediately shut the water off and made a service call. Upon inspection found no visible damage or leaks. Turned valve on and tested all components, while running water dispenser no leak appeared. Also while running ice maker fill no leak was found. All tubing looked in good shape with no punctures. Removed filter, filter is installed properly and is sealing good. Advised customer to monitor unit, if unit starts leaking again to capture a video of the approximate location so we can further pinpoint where the issue is coming from. At this time unit is running as designed, no leaks detected, no parts installed, job complete."

Arrived onsite for Ice Machine not producing ice. On inspection the water stream was very weak. Gain access to the valve and found that it the motor was very hot to the touch. Installed a new inlet valve and now the stream is normal. The unit made a slab during service that was normal size. The Ice Machine is operating as design and no water leaks detected during service. W10897719

"Arrived on site for refrigerator with broken handle on door, on arrival found retainer screw in handle missing and replaced handle w10806512(1x), found door working as designed call complete"

"Arrived on-site for dishwasher not turning on. On arrival found outlet supplying power to disposal, dishwasher and a secondary sink switch wasnt hooked up correctly with the adapters ring used to connect appliances. Adjusted power cords to outlet from disposal and dishwasher and found bo5 units working as designed with no parts needed. Call complete"

Arrived on site for dishwasher not washing. On arrival confirmed issue and found f4e3 in diagnostics. Found motor not operating and replaced it with w11025157 motor. Tested unit and found no leaks and dishwasher working as designed. Call complete

"Arrived on site to test unit for dented door. Upon arrival found right oven door dented. Replaced glass door (W11315557), unit is now functioning as designed, job complete."

"Arrived on-site for range tripping breaker when oven is used. On arrival verified power supply was 246(L1-L2), 123(L1-N), 123(Lw-n), and 0(g-n). Found amp draw was 10-14amps to both elements and resistance was 22.3ohms(bake), and 16.4ohms(broil). Heated oven to 500degree on bake and instructed customer to allow unit for a combined total of two hrs from time of start up of oven on arrival. Found oven is working as designed"

"Arrived on site for a washing machine. That is not spitting out clothes. Inspected unit and work area. I ran the unit through diagnostics and found an F0 E5 (off balance load) error code. I ran the unit through a diagnostic test and found the unit working and operating as designed. I checked the suspension and found the suspension was good. I did find that the flooring was wood, and when the unit was spinning, I could feel the whole floor vibrating. I called Whirlpool tech line and spoke to Jake SR# 7739786521. He advised that if the unit was empty and spinning, caused the floor to shake, the flooring would be exacerbating the off-balance issue. He advised that the customer should move this washer to a concrete style flooring to ensure that the unit does not go to far off balance. However, if not possible, he advised that off-balance loads may be more prevalent due to the flooring. Advice to make no repair at this time. Call complete. No parts were installed."

Arrived on site for a dishwasher that has rust on the outer door. Inspected unit and work area. I did confirm the customers complaints and went to replace the door. I found that the door sent with me was the inner door not the outer door. Ordering the correct door and rescheduled the customer to 9/4. No parts were installed.; ordrng 1 W11416371 (Door)

"Arrived on site for a wall oven. That is tripping the breaker. Inspected unit and work area. The customer advise that he has just moved in and that whenever they want to use either oven, the wall oven with tripped a breaker within five minutes during pre-heat. I tested the unit and confirmed the customers complaint. The customer has a double wall oven that is about 6 inches off the ground inside the cabinet. I did explain to the customer that because of the installation, I would not be able to pull the unit out without potentially causing damage to the front cabinet. I explain to the customer that they would need to make the unit accessible prior to service. The customer called his contractor and we discussed the matter. He asked if switching the oven over to a standard breaker would solve the issue which I explained it most likely would. The contractor stated that instead of having the unit pulled out and put back in, it would be cheaper for him just to replace the breaker to a standard breaker instead. We advised not to worry about any further repair at this time. Call complete. No parts were installed."

"Arrived on site. Found a defective right side fresh food door gasket,removed defective gas,et installed new fresh food gasket,remolded gasket checked door seal good. Used 1 w10830274"

"Arrived on site for no ice. Checked icemaker mold,no water or ice in icemaker,checked temperature in icemaker compartment reading 7 and slowly dropping,ran diagnostics,freezer fan powered on,ran optics passed,ran ice box fan passed,E5 error code ran fill test failed. Removed icemaker housing,found heater no longer sticking to fill tube,replaced icemaker and fill tube heater. Power cycled unit ran harvest test passed,ran fill test passed. Used w11658802,w11087201"

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found the unit unplugged and plugged it in and placed it in diagnostics. Tested the compressor and condenser fan and found them on. I took the unit out of diagnostics and allowed the unit to begin to cool. I found the FC evaporator not getting a frost pattern past the bottom three coils (photo). I checked the compressor and found it on, but not pumping. I am ordering the compressor, UV dye drier, access valve, R600, NITROGEN, CNOTE-2 HOUR JOB and office to schedule return service. Unit left unplugged for safety and no water leaks observed during service. No parts installed. ; ordrng 1 W11557671 (Compressor) and 1 WPW10143759 (UV dye drier) and 1 W11506635 (Access valve) and 1 R600 (R600) and 1 NITROGEN (NITROGEN) and 1 CNOTE (2 HOUR JOB)"

"Arrived on site to inspect refrigerator ice dispenser leaking water. Upon further inspection, the tenant advised that when they close the FC door, water drips from the dispenser area. I checked the ice bin and found it full of ice and clumped at the front of the bin. I dispensed some of the ice and found water dripping from the ice dispenser. I tested the ice door and found it not sealing properly. I am ordering the ice door assembly and scheduled return service for 08/29/24. No parts installed. ; ordrng 1 W11678832 (Ice door assembly)"

"Arrived on site to install previously diagnosed and ordered parts. Upon arrival, the customer advised that the performed a cleaning cycle on the unit and performed a wash cycle and it appears to be operating properly. I placed the unit in diagnostics and found the UI is still missing digits. Continued with testing and found no suds inside and the unit completed the testing cycle. Due to the UI failure and float switch issues found before, I removed and replaced the float switch and control panel/UI assembly and retested and unit is operating as designed. No water leaks observed during service, job completed. W11632700, W11545764"

"Arrived on site for cooling issue and no ice. At arrival could hear loud noise from freezer compartment,noise is ice hitting evap fan blade,removed drawers found evaporator cover heavily incased in ice. Ran diagnostics heater powered on,diagnosed unit not entering self defrost cycle,will need to replace freezer fan motor,ui and main control. Uploaded picture of defrost issue. Customer will defrost unit before return visit. ; ordrng 1 W11249952 (Motor evap Frz) and 1 W11330971 (Ctrnl elect ui)"

"1717Arrived on site for freezer door issues. Found resistance when opening and closing freezer door,replaced defective freezer track brackets,tested door operation unit working as designed. Used w11668671"

Arrived on site to inspect microwave turning on as soon as closing the door. Upon further inspection I found that the just the turntable was activating as soon as I closed the door. I found that the control was bad with a stuck relay. I also notice that the interlocks were not making good contact either the strike. I replaced the interlock as they could cause a separate issue in the future. I replaced the control. I tested the unit and the unit is operating as designed. W11552018 W11551558 W11551761

Arrived on site to inspect dishwasher with standing water in sump between cycles. Upon initial inspection I found that the drain hose to the dishwasher was not installed properly (without high loop) and also an RO system line is in conjunction with the dishwasher drain hose. In this configuration it can lead to a high probability of back flow into the dishwasher. I installed the drain hose correctly and placed the unit into diagnostics. I did not observe any error codes. I ran a test cycle on the unit and the test cycle went through without any issues. I advised the customer of my findings and that the unit is operating as designed. No parts installed no water leaks observed during service.

Arrived onsite for oven door not closing properly. Customer stated felt resistance while closing the door. Notified customer that the hinges are spring loaded and will have some resistance. Tested and unit is functioning properly. Normal resistance due to hinge springs. Job complete. No parts used.

"Arrived on site to inspect microwave not heating. Upon further inspection, I found that the latch was not making proper contact with on the switches. I verified this by referencing service matters with service pointer W11646951 Rev A. and will order the kit that will remedy this issue. I am ordering W11685626 (latch kit). I am scheduling the return service for 9/5; ordrng 1 W11685626 (Latch kit)"

"Arrived on site to install previously diagnosed and ordered part per previous tech. I installed control, ice box fan, and side UI. Upon pulling the refrigerator out, the water line began leaking. I informed the customer that the water hose is bad and will need to be replaced. And I left the water off. Unit is operating as designed W11330486, W11407678, W11533213"

"Arrived on site to install previously diagnosed and ordered parts per previous tech. Installed magnetron, capacitor, and diode. I tested the microwave and it is now operating as designed. W11256462 WPW10574736 W11495561"

Arrived on site to install previously diagnosed and ordered part. I replaced the ice maker. I tested the ice maker and it is operating as designed. I left the water supply off as I found it since the apartment is unoccupied. No water leaks observed during service. W11700250

"Arrived on site to inspect refrigerator ice maker not producing ice. Upon further inspection, found that the motor inside the ice maker had failed. I replaced the ice maker and tested the unit. The unit is now operating as designed. No water leaks observed during service. W11284458"

Arrived on site to install previously ordered parts. Replaced damper and added nameplate to fc door. Also found waterline to filter is kinked. Straighten out hose and water system is now operating as designed. No leaks present at this time. Job complete

"Arrived on site to install previously ordered parts. Found several screws missing from different sections. Uploaded pictures on SD of screw placement. Test control and is good. Test motor and operates correctly but blower grinds on grill. Need to replace grill and blower. Returning previously ordered blower that is damaged in box. Also requesting parts research for missing screw. Ordering, blower, grill, and screws. Office to reschedule ; ordrng 1 W11100651 (Blower) and 1 W11099743 (Blower grill) and 1 Partsresearch (Parts research)"

"Arrived on site for not heating. Upon arrival, test polarity and is correct. Test unit and is operating as designed. Cannot duplicate issue. Job complete"

Arrived on site to install previously ordered part. Replaced motor. Test unit and is operas designed. No leaks present at this time. Job complete

"On arrival verified complaint of unit is too loud. Ran unit and found no abnormal noise during function. Added weight and still no issues. Room is very loud in general as even my voice echos and the machine really is amplified in this room, recommend sound dampening in this room as the acoustics are terribly echo inducing. Job complete no parts installed"

"On an arrival verified complaint of unit leaking water. Visual inspection found nothing, ran diag cycle and found external drain hose is leaking water. Ordering W11244231 drain hose. Reschedule for 8/30. No parts installed ; ordrng 1 W11244231 (Drain hose)"

On arrival verified complaint of unit not heating bake element. Spoke to customer and found age is 1979. Spoke to service and confirmed no parts available due to age. Per service waived diag as a goodwill gesture. Job complete no parts installed

Arrived onsite and found unit freezing food in the fresh food section top shelf occasionally. Replaced the diffuser. Advised customer on loading. All else checks good. W11645127

Arrived onsite for unit not starting a heat cycle. Displays open/ close door. Found Right door switch loose. Tightened and tested. Along with proper door closing (firm closing from center ) unit is now functioning properly. Job complete . No parts used

"WRF757SDHZ04 Arrived to inspect no ice and items still frozen within RC. Upon arrival, the temperatures were FC -5 RC 34. I found the ice maker with an E2 error and it did cycle without loosing position. There were a few cubes from the prior service that had expectedly shrunk down due to sublimation and appeared to only be the single harvest. I found the fill tube for the ice maker was frozen again and the customer had several cans of a non-sugar sweetened soda, freeze. I found the RC thermistor 6.05K at 43.3F and on a non-linear scale, calculated from MFG thermistor data, I found the thermistor 25% out of tolerance, causing the over-cooling. Office to order damper Assy WPW10479155 and W11658802, in case of need. Please contact the customer to arrange return service for first call of the day. No leaks observed during service. ; ordrng 1 WPW10479155 (Damper Control) and 1 1stCallofDay (1st Call of Day Please, Schedule with CX) and 1 W11658802 (Ice Maker)"

Arrived on site to test unit for bad tasting water and ice. Found unit cooling properly. Recommend reservoir replacement. Rescheduled for 08/29. ; ordrng 1 W11613294 (Reservoir)

Arrived onsite for cracked cooktop. Installed the new glass cooktop on to range and tested. Heated the oven to 250? and had all the burners on at the same time. The Range is operating as design. W10814038.

Arrived onsite for motor replacement. Found unit uninstalled for accessibility. Replaced motor. Builder will have unit reinstalled. Job complete

"Arrived onsite for refrigerator making a noise for 10 to 15 seconds. On inspection the customer said the noise was coming from the top of the rc. He open the door and pointed to the damper. The noise never appeared while I was there, I installed a new damper onto the refrigerator and tested the unit by leaving the door open for a few minutes to make the damper open. The damper open with no noise. The refrigerator is operating as design during service and no water leaks detected during service. WPW10594329"

Arrived onsite for unit not completing a cycle. Put unit in diagnostics and found F8E1 no or long fill. Tested and found valve is functioning however drain line is not installed properly and unit is draining while filling. Notified customer that drain line should be in a standpipe at 39. Customer will correct installation. Job complete. No parts used.

Arrived onsite for washer not filling. On inspection the hot is turned off due to leak at the wall. Turned the unit on and the customer showed me what she was doing and the unit did not dispense in water into the unit. Turn the unit on to hot and hooked the cold water up so she can wash. The unit is working with the cold water connected to the hot side.ordering the valve and no water leaks detected during service. No parts installed during service. ; ordrng 1 W11614515 (Inlet valve)

"Arrived on site replaced cycling thermostat and temp slecter switch W11050715 , WP3387134. Ran temp check ,all checking normal. No lint build up . Job complete"

Arrived onsite for none of the cooktop burners or oven functioning. Tested and found no gas pressure. Inspected and found home supply shut off. Turned on supply and tested all burners and bake and all are functioning properly. Job complete. No parts used.

"Arrived onsite for wine cooler not cooling. On inspection the unit was on and cooling. Set 41? and it was 43?, checked compressor and it was 110?. The amps were 14 Amps on startup and 1 amp on running. The unit had been for 4 days and has been cooling the whole time. The Issue I saw was the switch looks like it could have been stuck and not able to compress and unit thought the door was open. The unit is operating as design. No parts installed during service."

"Arrived on site to test unit for no ice production. On arrival customer turned unit on this morning, evaporator plate is warm to the touch and temperature is high inside the unit. Entered diagnostics and went through each setting, unit filled, recirculated the water, and drained. Entered the cooling stage of the diagnostics mode, after 5 to 10 minutes evaporator plate did not cool down and did not produce any frost pattern. Contacted service thread, per service thread unit has a sealed system issue. Will need to order the evaporator plate, compressor, non-UV dryer, and access valve. Requesting 3 hours on return visit. Ordering parts, no parts installed, Office to reschedule.; ordrng 1 WPW10218037 (Evaporator plate) and 1 W11735041 (Compressor) and 1 W10843121 (Non UV dye drier) and 1 W11506635 (Access valve)"

"Arrived on site to test unit for console issues, tested unit found console malfunctioning, inspected and found console corroded, vent gasket was not on properly causing steam to get on the console, installed gasket properly and replaced console, called tech line to document SR#7739783915, unit is now running as designed, no leaks detected job complete installed W11622500"

"Arrived on site to test unit for not completing cycle, tested unit found drain pump not activating, inspected harness and found broken wire, replaced harness and tested, unit is now running as designed, no leaks detected job complete installed W11643701"

"Arrived on site to test unit for no heat, tested unit found thermal cutoffs shorted, replaced cutoffs and tested unit is now heating but ran a vent test and it failed, hose on the back of unit is also crushed, advised customer that a professional need clean vent and vent hose needs to be replaced, at this time job complete installed W10900067"

"Arrived on site to test unit for ice not dispensing, tested unit found ice bin not sitting properly do to ice buildup on the back of bin, removed ice and installed bin properly, unit is now running as designed, no leaks detected job complete no parts installed"

Arrived on site to test unit for not drying properly. Found exhaust thermistor was bad. Replaced thermistor(WP8577274) and unit is now working as designed. Job complete.

Arrived on site to test unit for not dispensing ice. Found ice chute was completely blocked up with ice preventing from dispensing properly. Removed obstruction and unit now working as designed. No leaks detected. No parts replaced at this time. Job complete.

Arrived on site to test unit for stuck door. Found door latch popped off. Inspected and found no signs of damage to latch. Reattached latch and unit working as designed. No parts replaced at this time. Job complete.

"Arrived on site to test unit for not starting and lights blinking. Found error f8e4(float switch open), found float switch not connected. Secured connection, unit now working as designed. No leaks detected. No parts replaced at this time. Job complete."

"Arrived on site to test unit for not heating properly. Tested unit to 350, 400 and 450 with no issues. Advised customer of temp fluctuations and against use of hanging thermometers. Unit is currently working as designed. No parts replaced at this time. Job complete."

"WEG745H0LZ4 RG:Arrived to a gas range to install part w11620675 . Replaced and tested with leak test solution, no gas leaks observed. Gas range works as expected."

"Arrived on site to diagnose dishwasher that was not washing dishes. Ran unit and found good drain and fill, but wash motor never engages. I attempted to replace the sump and motor assembly and found the part in the box doesn't match the correct wash motor (one in box has a diverter / different motor). Reordering correct wash motor W11613479. Return visit set for 8/29. ; ordrng 1 W11613479 (Wash Motor)"

"WEG745H0LZ4 Arrived to inspect ignition issue. I found the center burner would not ignite. Disassembly of the burner and removing debris within the lower cup corrected the issue. Operational test good, no gas leaks detected during service."

"RG: MVWB835DC4 Arrived on site for a washer having power issues. Ran a full diagnostics and found error codes F5E1 F2E1 . Further investigation found the the gear case was leaking oil and the rotor engaged teeth were damaged. Removed the wash plate and put anti seize compound . Returning tech will need to replace gear case ,rotor, slider and lid lock. No leaks absorbed .; ordrng 1 W10915701 (Rotor) and 1 W10734521 (Slider) and 1 W11393685 (Gear case)"

"KDTE204KPS2 Arrived to inspect non-operation and beeping. Service test mode had F9E2 and F8E4 and I cleared for testing. I found water within the overflow tray and removed, correcting the issue. I discussed usage with the customer and found they have a water softener system and were using concentrated pods. I advised on detergent type and amount. Operational test good, no leaks observed during service."

"MVW5430MW1 Arrived to inspect non-completion and draining issue. The customer advised there were several times the washer did not fully drain, then ran the drain pump excessively. I found F9E1 multiple times within service test mode and cleared. The wiring for the drain pump had failed and I was able to correct the issue and retest. The issue was fully resolved and the unit operated and designed. No leaks observed during service."

"Arrived on site to test unit for not heating. Replaced cutoff(29816), and timer(W11685947) with no improvement. Found centrifugal switch bad on drive motor. Recommend drive motor replacement. Scheduled for 8/30.; ordrng 1 279827 (Drive motor) and 1 WP694089 (Blower wheel)"

"Arrived on site to diagnose ice maker not functioning properly. Found the twist tray had cracked and broken a piece off, and was not fully twisting out the cubes. I replaced the icemaker to resolve. Unit working as designed. Parts used - W10873791."

Arrived onsite for a refrigerator not cooling correctly and the icemaker is freezing up. There was no water connection to the refrigerator but the customer must have poured ice in the bin that melted and clumped together. I removed the bin and removed the ice. I found ice build up at the bottom of the evaporator cover. I found the RC Evap thermistor reading .987 kohms at the control and the UI control was showing the evaporator at 105 degrees with the thermistor incased in ice. I removed all the ice and replaced the evaporator cover. I tested the new thermistor and it was reading 69 degrees and was correct. I tested the fan and it works correctly now. I found the right side RC gasket ripped and it will need to be replaced. Ordering W10917313 gasket. RS for Wed 9/4/2024. INSTALLED W11395558 COVER EVAP.; ordrng 1 W10917313 (Gasket)

"Arrived on site to diagnose dishwasher throwing F8E4 error code. Examined unit and found water in the float tray. Drained and ran unit with empty tray. Verified a drip coming from in FRONT of the sump, right where the mastic is in the front, directly center. Leak appears to be coming from the heater clip spot welds being bad and causing a leak. Ordering new tub to resolve. Office to reschedule. ; ordrng 1 W11409866 (Tub)"

"Arrived on site to diagnose cooktop that had concerns regarding flame height. Customer advised they thought unit might not be getting hot enough to boil quickly. Ran all burners and found all burners are well within spec, and actually a bit on the high side. No adjustments needed. Unit working as designed. No parts used."

"Arrived on site to diagnose washer not filling. Tested unit and found it humming when it was supposed to fill. I turned on the valves at the wall and unit began filling. No failure with unit, wall valves turned to off. Unit is working as designed and filling. No parts used. Call completed."

"Arrived on site to diagnose MW oven combo with issues with display. On arrival customer said they no longer needed service and the issue has fixed itself. Customer also said unit was < 1 year old. Checked M/S to clarify, and verified unit is still in 2nd year. No repairs done. Call completed."

Arrived onsite for a refrigerator that is no dispensing water and the ice maker is not working. The customer stated the ice maker was working fine and there was ice in the bin. The issue is its not dispensing water. I found it dispensing water real slow with good pressure at the wall. The customer stated they changed the filter and it wouldnt dispense anything so they put the old filter back in. I removed the filter and had great pressure. I changed the filter housing and installed the new filter. The dispenser is working as designed. Call complete. INSTALLED W11162042 FILTER HOUSING.

"Arrived on site to test unit for noise. Found excessive play in gearcase causing rotor to make tapping sound. Recommend gearcase, slider, clutch, and rotor. Rescheduled for 08/29. ; ordrng 1 W11449841 (Gearcase) and 1 W10754448 (Clutch) and 1 W11260238 (Rotor) and 1 W10734521 (Slider)"

Arrived on site to test unit for vent filters not set into place properly. Found blue factory plastic was still on edges of filter screens. Removed blue plastic and unit is now working as designed. Job complete.

Arrived onsite to replace freezer door. Replaced and tested. Unit is now functioning properly. Job complete . Used Lw11037733

"Arrived on site to inspect unit for vibration noise. Upon arrival found u it is on pedestal with screws stripped and unable to tighten. Customer removed unit from pedestal unit is still making noise. Inspected blower wheel, blower wheel is intact. Found pressing on portions of unit slightly alleviate noise. Tightened all bolts made no difference. Will need to order 2 man and return to be able to address unit on pedestal. NEED HELP WITH PROPER DIAGNOSIS. Rescheduled for 8/28; ordrng 1 2man (2man)"

"Arrived on site to replace previously diagnosed part. Replaced suspension (W10780045) and tested unit, unit is now running as designed. Advised customer to keep loads 40% of the basket at the maximum to prevent premature wear and failure on parts. No leaks detected, job complete."

"Arrived on site for no ice. Ran diagnostics weak water flow from valve,unit passed all other diagnostic test good frost formation on evaporator plate. Checked entitlement found additional 1 year warranty,replaced defective water valve ran diagnostics all test passed. Used w10897719"

"Arrived on site to test unit for leaving film on glassware on the top rack. Upon arrival customer stated the deeper dishes do not get washed well on the top rack. Bottom rack washes well. Tested unit, found all components are properly engaging and no error codes found. Advised customer the proper uses of soap and water temperature. Also advised customer to use LemiShine to remove any hardware spots or residue found on glassware. If issue does not get resolved recommend returning with sump assembly, upper spray arm, control, and heater. At this time unit is running as designed, no leaks detected, no parts installed, job complete.; O-emld tckt"

"Arrived on site to test unit for thumping noise. Customer stated after previous tech left the noise returned. Ran the unit and heard a rotational thump almost like there was an item inside the unit. Inspected all components and found roller wheel supports have a slight bend in them causing the roller wheels to not make full contact with the drum and let the roller wheel move back and forth on the support. Will need to order both supports for return visit. Ordering parts, no parts installed, rescheduled for 08/30.; ordrng 1 WPW10359270 (L drum roller shaft) and 1 WPW10359269 (R drum roller shaft)"

"Arrived on site for compressor replacement. Found cap tube to original drier short,unable to lockring new drier,took photo of original drier and cap tube,placed new drier near line and cap tube and cap tube short,cut back inlet line to drier,installed new drier to line cap tube still short to drier,no slack from cap tube in liner to allow cap tube installation to drier,uploaded pictures. Called tech support per tech support photos are sent to product review team. SR#7739772744"

Arrived onsite to inspect washer not draining. Upon further inspection I found that the washer was not able to spin correctly because of a foreign object that was wedged under motor shield. I removed the debris that was hindering the operation of the washer and tested all function. All functions are operating as designed. I calibrated unit. No water leaks observed during service. No parts installed

"Arrived on site to install previously diagnosed and ordered parts. Due to the sump motor and drain pump failures, I removed and replaced the sump assembly and tested. Unit is operating as designed. No water leaks observed during service, job completed. W11680075"

Arrived on site . Replaced motor W11209428 . Ran unit no error codes unit is heating . All checked normal. Job complete

Found ui wasnt ordered correctly for repair. Couldnt reach customer prior to appointment and will need office to reschedule once customer availability is known. Ordering W11533213 ui and w11557001 ice maker ; ordrng 1 W11533213 (Ui)

"Arrived on site for washer not turning water off or completing cycles. On arrival confirmed issue and found that control would shut off the 120 to valves during normal operation but if water was allowed to run on cold side for more then 2 minutes , valve would stick open even though power was removed and I would have to hit the valve by hand to pop back into closed position. Ordering W11513255 valve and w11513246 control and rescheduled customer for 08/27/24; ordrng 1 W11513255 (Valve)"

Spoke to customer over the phone. They stated they no longer need service and unit was fixed. No service preformed call complete

"Arrived on site to replace heater per service pointer, replaced and tested, unit is now running as designed, no leaks detected job complete installed W11537778"

"Arrived on site to test unit for crisper drawer not closing properly. Upon arrival customer stated the door would not shut until recently. Inspected slides and found the left slide has been damaged and missing the hydraulic arm for the soft close function. Will need to order left slide for return visit. Ordering part, no parts installed, rescheduled for 08/29. ; ordrng 1 W10569887 (Crisper L slide)"

"Arrived on-site for refrigerator needing sealed system repair. On arrival confirmed issue and removed compressor, and installed new compressor uv drier and access valve. Pulled vac and checked for leaks. Recharged system with 47g of r600 and tested unit. Found even frost pattern and informed customer to give unit 24 hrs to stabilize temps. Call complete"

"Arrived on site to replace previously diagnosed wash basket, wash plate and spanner nut, replace basket and nut, wash plate was not needed, tested unit unit is now running as designed, no leaks detected job complete installed W11178227, W11551646"

"Arrived on site for fridge not making ice . No IM error codes . All fans functioning. Found ice box temps above normal. Ran harvest and fill but function normally . Ice bin sensor and door switches working as well. Found gasket on ice bin door not sealing . Found moisture around IM facia . Also have moisture on top of freezer door gasket . Ordering bin door and foam kit . Customer has a fridge door needing replacement , part has been ordered . She would like to schedule this call with door replacement . No parts installed . Call to set return .; ordrng 1 W11679939 (Bin door) and 2 W11159728 (Foam door kit)s"

"Arrived on site to test unit for no ice production, tested unit found it making ice but calcium flakes have formed on the evaporator again causing ice to get held up during harvest, water dispersing channel is 70% clogged with calcium and water is only coming out the right side causing partial ice sheets, rust is dripping on cover from thermistor, called tech line to document per tech line: the unit should not be developing calcium buildup this fast, customer needs to test water and it should not be above 4 PPM, per tech line water dispenser and pump harness will need to be replaced and evaporator needs to be sanded down again to remove calcium SR#7739772421, ordered parts rescheduled for 8/28 no parts installed ; ordrng 1 W10863947 (Water dispenser) and 1 W11126268 (Pump harness with thermistor)"