We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Belton, TX 76513
Tyler
Job Details: 11/03/2021
Arrived on site to install needed handle. Replaced part. Unit functioning as designed call complete
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Jonestown, TX 78645
Justin
Job Details: 11/03/2021
"Arrived on site for a cooktop with the front left burner not igniting. Upon arrival the customer stated the burner almost never lights, but sometimes will after being held down for a very long time. I tested the burner and found it sparking as designed. I could also smell the gas coming out of the unit. I found the unit was propane and the orifices were correct. I switched the burner head and cap with the burner working. The left front burner still did not work. This indicates a possible regulator or orifice holder problem. I am ordering both parts. Tech to first install regulator and test in order to see if a orifice holder is necessary. Office to reschedule. ; ordrng 1 W11106948 (Regulator) and 1 W11337062 (Left Front Orifice Holder)"
We serviced a
KITCHENAID MICROWAVE
Model KMBD104GSS01
Near Jonestown, TX 78645
Justin
Job Details: 11/03/2021
"Arrived on site for a built in microwave not heating. I tested the unit with a cup of water and found it heating as designed. I had the customer walk me through how they used the unit and tested it again. I found the way they used it was correct, but the unit was no longer working after the first test. I could hear the mag run prior, but now could not. I checked voltage at the wall and found it good. I gained access to the internal components. I ohmd out all fuses, thermostats, transformer, capacitor, and mag. All checked good. I found no wire or physical damage on anything. I called techline and spoke to Bruce and received SR# 7732150418. We ran the unit when uninstalled and checked voltage to the transformer. We found good voltage. We ran this test several times and every time the unit energized and ran/heated as designed. I installed the unit again and tested it several times. It continued to work. We found the unit was possibly installed incorrectly and the chassis was potentially crooked. Due to this the switches were not making proper contact every time. I could not replicate the issue at the end of service. Unit is working as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS01
Near Meadowlakes, TX 78654
Cliff
Job Details: 11/03/2021
"Arrived on site to diagnose a refrigerator that is not cooling properly. Found evap fan failed and replaced it. Also noted fan damaged control, and control will need to be replaced to complete repairs. ; ordrng 1 WPW10317076 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Temple, TX 76502
Tyler
Job Details: 11/03/2021
Arrived on site for refrigerator needing previous diagnosis due ice maker harness due to bad locking mechanism on harness. Upon arrival reconfirmed prior diagnosis but found cause was due to the blue wire (connected to black wire in previous nots had a fault plastic lock coming loose when plugged in. I had to zip tie a small tie into lock to prevent any slipping or disconnect issue. Unit now functioning as designed. Call complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS00
Near Georgetown, TX 78633
Jonathan S
Job Details: 11/03/2021
"Arrived on site to install previous diagnosed parts. Found water standing from last cycle in diagnostics mode. Performed diagnostics mode and tested ice fan and found failed ice maker fan too. Removed failed ice maker and installed new. Will need to replace ice fan, part cost only $127.37 plus tax. Customer approved estimate. Schedule return for Friday the 5th. No funds collected towards part.; ordrng 1 W11131873 (cntrl-elec) and 1 W11407678 (ICE FAN)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near Manor, TX 78653
Matthew
Job Details: 11/03/2021
Arrived onsite for refrigerator not dispensing water. Upon arrival tested unit and found no water flow. Tried pulling unit for inspection but was getting hung up on floor. Used skid guards unit unit and was able to pull out. Traced line and found faulty valve. Replaced valve and tested. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Georgetown, TX 78626
Jimmy J.
Job Details: 11/03/2021
"Arrived on site to install previously diagnosed part. Removed hv board and installed new hv board. Tested water dispenser and still no water dispensing. Removed top left hinge cover and disconnected water line then gained access to the valve to disconnect the water line from the valve. Tried blowing through line and air wouldnt travel through. Line is frozen over inside cavity of fridge. Called Whirlpool tech line and spoke to Robert. I went through the issue with Robert and he stated the line is more than likely getting frozen over due to a void above the ice bin housing inside the liner of the refrigerator.
We serviced a
MAYTAG WASHER
Model MHW8000AG0
Near Liberty Hill, TX 78642
Cliff
Job Details: 11/03/2021
Arrived on site to diagnose a washer that is not cycling properly. Found water valve failed and replaced it. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Round Rock, TX 78665
Jimmy J.
Job Details: 11/03/2021
"Arrived on site for Circuit breaker has been tripping, only after cycle has finished. Breaker would reset OK and dishwasher would run fine. Breaker no longer resets. Placed in diagnostics and no error codes came on. Ran through diagnostics and all cycles completed without issue and element heated as designed. Tested junction box and was getting 120. Tested outlet and it was good. Removed front panel and found cola colored liquid had dropped into the panel above the control and also the vent fan gasket was not seated properly and torn and hanging loosely. Resecured vent fan gasket and reinstalled front panel. Also, bottom right torque screw was loose and not holding the front panel completely secure. Reinstalled front panel and powered dishwasher back on. Explained to customer the loose vent gasket could have been allowing steam to enter the interior panel and causing the control to short. They will try running it to see if the door being sealed properly along with the gasket seated properly will make a difference. No leaks detected. Job completed."
We serviced a
GE DRYER
Model HTX24EASK0WS
Near Round Rock, TX 78664
David S
Job Details: 11/03/2021
Arrived on site for dryer not starting. I inspected the unit and found the door switch failing. I closed the door and the unit would start. I held the switch down and it started. I installed the new switch. I tested the unit and had the tenant test it. It is now working as designed p.
We serviced a
KITCHENAID MICROWAVE
Model KBMC140HSS0
Near Canyon Lake, TX 78133
Andrew
Job Details: 11/03/2021
"Arrived on site to replace previously diagnosed magnetron,capacitor,diode and lamp, ; ordrng 1 WP4375424 (Magnetron)"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Round Rock, TX 78664
Wesley
Job Details: 11/03/2021
Arrived onsite and found unit having long dry times. Found exterior vent aluminum weather cover crushed and preventing flap from opening. Cleared obstruction to improve airflow. Advised customer on repair. All checks good. Unit is now operating as designed.
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Austin, TX 78727
David Z
Job Details: 11/03/2021
"Arrived on site to diagnose dishwasher with several damaged parts. Found the 3rd level rack Mount on the left side was broken and missing a wheel. Ordering 3rd level rack mounts. Found the blade for the middle rack spray arm was disconnected. I checked the manifold and was able to reattach the spray arm blade and lock it in so it can be used. If it comes off again we may need to replace manifold, but it is working now. Office to schedule when we get the rack mounts. ; ordrng 1 W11551395 (Left Mount 3rd level) and 1 W11231348 (Right mount 3rd level)"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC75EC0HS04
Near Austin, TX 78737
Leonardo
Job Details: 11/03/2021
Arrived on site for keypad not responding.tested unit for not responding .console needs to be replaced.Replaced console tested unit. Unit works good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM00
Near Austin, TX 78724
Robert
Job Details: 11/03/2021
Arrived on call to replace previous diagnosed part. Found that the gasket is good but door warp. Will need door to complete service. ; ordrng 1 LW10648583 (Freezer door)
We serviced a
WHIRLPOOL DISHWASHER
Model MDB7959SKZ0
Near Cedar Park, TX 78613
Kayman
Job Details: 11/03/2021
"Arrived onsite to install previously diagnosed parts. I installed the main control, UI, dispenser and vent wax assembly. As I went to replace the heater I found the source of the leak was actually coming from the inlet assembly on the left side of the unit and running down to the heater plug then dripping down. The cap inside the tub was not screwed in all the way. I screwed on the cap and tested the unit multiple times.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Austin, TX 78705
Jacob
Job Details: 11/03/2021
Arrived onsite for unit not completing cycles. Tested the unit and heard water barely trickling in. Upon further inspection. Found the cold water was stopped up and would not fill. Replaced the water valve. Tested the unit. Flow was better but it did not fix the issue. Upon further investigation. Found that the control was bad. Replaced the control. Tested the unit and unit was washing like normal. Tenant and owner stood by to hear the unit work as well. No issues at this time. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC503ESS01
Near Georgetown, TX 78633
Jonathan S
Job Details: 11/03/2021
"Arrived on site to install previous diagnosed part. Removed failed single inlet valve and installed new. Tested dispenser operation and observed for possible water leaks. All tested good, no water leaks detected during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV03
Near Harker Heights, TX 76548
Al
Job Details: 11/03/2021
Arrived on site for French door refrigerator leaking water. Open the freezer door and found popsicles had fallen behind the bottom storage bin and was preventing the door from closing. Unit frosted over from the door not closing all the way.I used my steamer to defrost all of the frost buildup and verified the door was closing properly. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Austin, TX 78744
Robert
Job Details: 11/03/2021
Arrived on call for complaint of no cleaning dishes. Ran diagnostics and got and found wash motor works but no water. Checked connection at valve and found connection not good reconnect wire and valve working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FBS00
Near Round Rock, TX 78664
David S
Job Details: 11/03/2021
"Arrived on site for fridge leaking. I inspected the unit and work area. I found the hv control running an old version. I gained access to the control and tested the thermistors, I found them working as designed. I found the drain tube was clogged with hair. I cleared the drain tube and installed the control. Job complete."
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near New Braunfels, TX 78130
Noah D
Job Details: 11/03/2021
"Arrived on site to inspect unit for not opening and not filling, upon inspection found the units control board shorted causing issues, replaced control board and the wash cycle started normally. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Andice, TX 78628
Tommy
Job Details: 11/03/2021
Arrived onsite for refrigerator spraying water and keeps spraying when filter is removed. Upon arrival found unit reservoir damaged. Replaced and tested. Job Completed.
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near New Braunfels, TX 78130
Andrew
Job Details: 11/03/2021
"Arrived on site to test unit for burning smell. Found signs of leak into hidden bake element compartment. Checked harness and all electrical components with no signs of burning or over heating present. Replaced hidden bake element as a precautionary due to build up. Tested unit, unit works good. Advised customer to clean oven. Burning smell is not electrical. Job complete."
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Blanco, TX 78606
Brandon
Job Details: 11/03/2021
"Arrived on site for customer complaint of unit not draining and giving an error code, found error codes F9E1, F8E2, I cleared error codes, ran diagnostic test cycle, unit passed all tests, ran drain multiple times, unit tested good. Customer has R/O drain hooked up to dishwasher drain line, I instructed customer to have plumber install the R/O drain in a different location."
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5LVAXWS00
Near Seguin, TX 78155
Noah D
Job Details: 11/03/2021
"Arrived on site to inspect unit for not staying on due to control issues, upon inspection found the units control shorted causing issues. Replaced control and tested. Complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Canyon Lake, TX 78132
Andrew
Job Details: 11/03/2021
"Arrived on site to replace previously diagnosed top and bottom spray arms, replaced spray arms, tested unit,unit working as designed, advised customer on proper use and care of unit
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near New Braunfels, TX 78130
Noah D
Job Details: 11/03/2021
"Arrived on site to inspect unit for not making ice due to issues with fridge, upon inspection found the unit was working normally but the icemaker was too cold per the sensor. Changed the temps and tested. Fill worked. Complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KBS0
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 11/03/2021
Arrived on site to diagnose a dishwasher that is not draining properly. Tested all parts and components and found no failures to unit at this time. Advised customer that pumps are water lubricated and will hold some water after the cycle is over. No further repairs needed and no leaks were found at time of service.
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near New Braunfels, TX 78130
Noah D
Job Details: 11/03/2021
"Arrived on site to inspect unit for not heating. Upon inspection found the units heating element cracked causing issue, replaced heating element and tested. Instructed customer to clean vents as well. Complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ
Near Meadowlakes, TX 78654
Justin
Job Details: 11/03/2021
"Arrived on site for a dishwasher not drying. Upon arrival the customer stated the unit is getting hot, but there is still water build up everywhere. I put the unit into diagnostics mode and found stored error code FAE2 for vent wax motor electrical problem. I then ran a diagnostics cycle while monitoring amp draw to the heater. I found the unit working as designed, the fan turning on, and heating properly. Upon further inspection I found the customer not using rinse aid. I advised the customer on the importance of using this. The unit is working as designed. Call complete."
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Andice, TX 78628
Kayman
Job Details: 11/03/2021
Arrived onsite for range with loose knobs and control panel. Upon inspection I confirmed the complaint. I found 3 knobs loose. I found the control button assembly slightly caved into the panel. I accessed the rear of the control and found the right side screw to the bracket loose allowing it to cave in. I corrected the screw and pushed the unit back into place. I replaced the broken knobs and the unit is working as designed at this time. No gas leaks detected during time of service. Job complete.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL02
Near Canyon Lake, TX 78133
Andrew
Job Details: 11/03/2021
"Arrived on site to replace previously diagnosed, mullion and UI, replaced parts tested unit,mullion heated up and was able to put unit into always on, no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Lago Vista, TX 78645
Justin
Job Details: 11/03/2021
"Arrived on site for a refrigerator with the door not closing correctly. Upon arrival the customer stated that the doors were not the same height and the freezer door was pushed out a little further than the refrigerator door. I informed the customer we can adjust the height, but how flush the doors are is normal design. I adjusted the door heights and the unit is as designed. Call complete."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Fort Hood, TX 76544
Al
Job Details: 11/03/2021
Arrived on site to inspect washer clicking noises during agitation. Accessed the actuator and fund it defective as part of Technical Service Pointer #: W11531483. Replaced it and unit tested as designed without any issues or unusual noises. Job complete
We serviced a
MAYTAG DRYER
Model MDE5500AYW
Near Kyle, TX 78640
Robert
Job Details: 11/03/2021
Arrived on call for complaint of console not responding to commands. Gout he buttons stuck not allowing the dryer to work properly. Will need membrane and control to complete membrane for buttons and control because of failure for connection. ; ordrng 1 33002536 (Membrane) and 1 33002959 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near Liberty Hill, TX 78642
Kayman
Job Details: 11/03/2021
Arrived onsite for refrigerator with RC hinge issue. Upon inspection I found the hinge pin had unscrewed itself and was sitting crooked with the hinge barely attached to the door. I replaced the hinge. The unit is working as designed. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM3
Near Georgetown, TX 78628
Lou
Job Details: 11/03/2021
"Arrived on site to install previously diagnosed and ordered part. Due to the UI failure (F2E2), I removed and replaced the UI and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WFW85HEFC1
Near Austin, TX 78753
Scott
Job Details: 11/03/2021
"Arrived on site for door locked and drain keeps running . Unlocked door , ran diagnostics got over flow and sensor error code . Did find valve dripping into tub from bellow and water flow not a normal flow on 2nd cold test . Ordering valve . No water leaks detected at time of service. Call to set return ; ordrng 1 WPW10448876 (Wl switch) and 1 W10599356 (Valve) and 1 WPW10605427 (Drain pump)"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Blanco, TX 78606
Brandon
Job Details: 11/03/2021
"Arrived on site for customer complaint of unit not draining, found loose wire connection at drain pump, I tightened wire connections, unit tested good."
We serviced a
WHIRLPOOL DRYER
Model WED6620HW2
Near Austin, TX 78732
Taylor M
Job Details: 11/03/2021
"Arrived on site to diagnose dryer that is running loud, upon arrival I gained access to the unit and put the unit into a cycle. I found that the unit is operating properly as designed and due to the eco performance of the unit the level of sound production during a cycle is normal as designed. Job complete."
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Wimberley, TX 78676
Brandon
Job Details: 11/03/2021
"Arrived on site for customer complaint of unit not finishing cycles and leaking. Found error codes F2E1, F3E1, and F8E1, all codes are related to the control board. I checked pressure hose, pressure hose checked good, I cut off each end of hose to make a more secure connection and replaced control board, I ran calibration, unit tested good."
We serviced a
WHIRLPOOL OVEN
Model WOD93EC0AB00
Near Georgetown, TX 78633
Jonathan S
Job Details: 11/03/2021
"Arrived on site for oven not maintaining temperature. Found customer had documented temperature reading with thermal k sensor. Found using customer documentation the average temperature in top oven was 339? and lower was 341? with temperature set to 350? on bake mode. Powered unit off at circuit breaker. Gained access to control and measured resistance on both thermostat and found at 1098 and 1100 ohms. Measured resistance on both bake elements at 20 ohms, both within range. Customer was concerned with bottom having a larger swing in temperatures than top. Called Whirlpool tech support and spoke with JR. He stated temperature swing was within tolerance and does not recommend to calibration. (Sr#7732147769).
We serviced a
MAYTAG WASHER
Model PAV2300AWW
Near Georgetown, TX 78628
Lou
Job Details: 11/03/2021
"Arrived on site to inspect washer vibrating badly. Upon further inspection, the customer advised that the unit vibrates/shakes badly during a spin cycle. I removed the front panel and tested the unit on spin and the unit did vibrate more than normal. I found that the snub ring or snubber is no longer in place as its deteriorated over time due to use and age of the unit. I found a large amount of surface rust and rust on the bottom panel of the unit as well.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Austin, TX 78753
Scott
Job Details: 11/03/2021
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Austin, TX 78753
Scott
Job Details: 11/03/2021
We serviced a
WHIRLPOOL WASHER
Model WTW4815EW1
Near Temple, TX 76502
Tali W
Job Details: 11/03/2021
"On site for washer not going into spin. Confirmed complaint. In diag, found F5E2 lid lock fault. Found lid lock intermittently not latching. Ordering latch. ; ordrng 1 W11307244 (Latch) and 1 W11124765 (Control)"
We serviced a
KITCHENAID FREEZER
Model KRFF507ESS00
Near Rogers, TX 76569
Tyler
Job Details: 11/03/2021
Arrived on site for refrigerator not cooling properly in either compartments. Upon arrival confirmed complaint. Found rc evap had clogged drain One plus small defrost issue built up around drain. Also found FC was not evenly cooling due to rc failing to cool and FC evapmwas unevenly frosted. Cleared drain line. Removed drain line and found no clogs. Found no clog in FC line. Was unable to clear rc drain line from either direction. Found hot air has been leaking through a partially collapsed rc drain line causing defrost issue. Informed customer of findings.Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01
Near Austin, TX 78717
David S
Job Details: 11/03/2021
"Arrived on site for fridge making a noise. I inspected the unit and work area. I Lund ice build up only on the left side of the rc evaporator. I put the unit through a forced defrost. I gained access to the control and tested the defrost circuit. I found good voltage to the circuit and it showing closed. I tested all thermistors. I found the rc evaporator thermistor reading 40 degrees while it is Incase in ice. I found the damper door continually opening and closing when not prompted too. I am ordering the hv control, drip pan and returning with the rc evaporator motor to complete the repair. The office will reschedule when we have eta on the parts. Please defrost the fridge 48 hours before return service. ; ordrng 1 W11457241 (Drip pan) and 1 W10843055 (Hv control)"
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Briarcliff, TX 78669
Leonardo
Job Details: 11/03/2021
Arrived onsite for right rear orifice stripped. Stripped orifice was for natural gas Replaced right rear orifice for propane and tested unit. Unit works good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDM03
Near Austin, TX 78754
Matthew
Job Details: 11/03/2021
Arrived onsite for unit no leveling. Inspected unit and unit was rocking front to back. Adjusted legs and used him to counter floor. Unit is now leveled. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near Austin, TX 78744
Jacob
Job Details: 11/03/2021
Arrived onsite for unit having issues with front left burner popping the breaker and the bake element not working during bake option. Upon further inspection found that the far left switch had burned out and causing the breaker to trip. Checked the bake element and bake element had good continuity but saw that the connector to the left side of the bake element had hole in it. Ordered wire harness. Office to reschedule ; ordrng 1 W11551729 (MAIN HARNESS )
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Belton, TX 76513
Tyler
Job Details: 11/03/2021
Arrived on site for washer not spinning cloths out or draining correctly. Upon arrival I confirmed issue and found f7e6 motor speed fault error. After further inspection I found actuator had popped out of place. Replaced actuator with updated version. Reassembled and tested unit. Washer now functioning as designed. Call complete
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Leander, TX 78645
Justin
Job Details: 11/03/2021
"Arrived on site for a dryer not heating well. Upon arrival the customer stated that the unit takes several cycles to dry, and was no longer catching lint in the lint trap. I tested the unit with the airflow test kit and found bad airflow for all dryers. I then checked the temperature fluctuation at the vent with it on and off. With the vent on I found very slow fluctuation, and when I took the vent off it normalized. This indicates bad airflow at the wall. I informed the customer that they should get their vents cleaned, and due to the airflow being so bad not to run their dryer until they get it cleaned.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Austin, TX 78724
Robert
Job Details: 11/03/2021
Arrived on call for complaint of lights rotation but not allowing the cycle to begin. Found lights moving left to right the way it does in a calibration test. Held the start button until it stopped then ran a diagnostics test. All cycles pass test. Washer now working properly.
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW2
Near Austin, TX 78731
Kevin
Job Details: 11/03/2021
"Arrived on site and found washer is not in original apartment, current location of washer is unknown. It may have been replaced, apartment management does not know where it is. If they call back and locate it, it will need to be re-diagnosed. Spoke with PR, job complete."
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW2
Near Austin, TX 78731
Kevin
Job Details: 11/03/2021
"Arrived on site and inspected washer and found it has been replaced, ran new washer through all functions and it is operating properly. No further repair is needed at this time, job complete."
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Austin, TX 78737
Kevin
Job Details: 11/03/2021
"Arrived on site and installed previously diagnosed parts. Installed new door and new sensor. Tested unit, unit tested good, job complete."
We serviced a
KITCHENAID MICROWAVE
Model KMHC319ESS3
Near Austin, TX 78750
Taylor M
Job Details: 11/03/2021
"Arrived on site to replace previously diagnosed fuse and control, I gained access to the unit and removed the control and replaced it, I put in the new fuse and then tested the unit using a cup of water and I found the unit is heating properly and the switches on both interlocks are operating properly, Job complete."
We serviced a
WHIRLPOOL WASHER
Model MHW8000AG0
Near Austin, TX 78704
Jacob
Job Details: 11/03/2021
Arrived onsite for unit not draining. Customer said that they cleaned the drain and the unit would still not drain the water. Went ahead and changed the drain. Tested the unit. Unit tested good. No leaks at this time. Job complete.
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW0
Near Killeen, TX 76542
Al
Job Details: 11/03/2021
Arrived on site for a 2/2 for dryer that wouldnt spin. Disassembled and found a sock logged in the blower wheel. I removed the obstruction and unit now spins freely. Job complete.
We serviced a
JENN-AIR RANGE
Model JJW9630DDS
Near Austin, TX 78730
Taylor M
Job Details: 11/03/2021
"Arrived on site to diagnose double wall oven with the lower oven door switch not recognizing the door being closed, I gained access to the unit and found that the top three screws of the unit are loose on the tread causing the inner door to move back and forth when closed. I removed the three screws and replaced the screws with van stock, the unit is now operating properly as designed,
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near San Marcos, TX 78666
Andrew
Job Details: 11/03/2021
"Arrived on site to test unit for no ice production, tested unit found RC ice maker valve not opening, need valve to fix issue, office to reschedule ; ordrng 1 WPW10341329 (Valve) and 1 W10865826 (Main valve)"
We serviced a
MAYTAG WASHER
Model MVW18PDBWW0
Near Austin, TX 78728
David Z
Job Details: 11/03/2021
"Arrived on site to diagnose washer that needed a check up to make sure it functioned. Property owners had found these in storage and was unsure if they worked. Installed units and hooked up water. Put unit in diagnostic mode and tested components and ran a calibration. I had to put unit in diag mode via removal of the AA1 jumper. F70 error comes up, but the unit finishes the calibration fine and works. Units are testing good and responding to commands, so these should be good to go. Advised customer to contact Maytag commercial for assistance in setup if needed and to get keys.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM704KPS0
Near Round Rock, TX 78681
David S
Job Details: 11/02/2021
"Arrived on site for dishwasher leaking. I inspected the unit and work area. I found a dent along the back seam of the unit, see pictures. I put the unit through a diagnostics cycle and I found the unit leaking from the dent and the inlet housing. I am ordering the tub, inlet housing, and inlet housing nut. The office will reschedule when we have an eta on the parts.; ordrng 1 W11409866 (Tub) and 1 W11407411 (Inlet housing) and 1 W11535081 (Inlet housing nut)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Pflugerville, TX 78660
Scott
Job Details: 11/02/2021
"Arrived on site for stops falling out and poor drying . Replaced stops ran diagnostics, no error codes . Found heater not getting very hot . Ordering heater element . No water leaks detected at time of service. Call to set return ; ordrng 1 W10518394 (Heater)"
We serviced a
WHIRLPOOL DRYER
Model GEQ9800PW2
Near Austin, TX 78739
Robert
Job Details: 11/02/2021
Arrived on call for complaint of no heat. Checked voltage to dryer and found it was good checked ohms at heater and found it open. After installation test operation element heating properly.
We serviced a
AMANA WASHER
Model NFW5800HW0
Near New Braunfels, TX 78130
Noah D
Job Details: 11/02/2021
"Arrived on site to inspect unit for a overbalanced load error, upon inspecting found no issues with tub or any other parts of the washer, checked connectors and calibrated washer. All functions returned with no issue, cleared error codes. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Austin, TX 78746
Luis
Job Details: 11/02/2021
"Arrived on site. Replaced freezer door,right hand door and deli door checked door operation good checked seals good."
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near Waco, TX 76710
Jonathan M
Job Details: 11/02/2021
"Arrived on site for a washing machine that?s flashing an F5 and will unlock the lid. Inspected unit and work area. Confirm the customers complaint and run the unit through diagnostics. The unit flash an F5 E3 (lid will not unlock) error code. Replaced the lid lock assembly and tested the unit. The unit began to work and operate as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near San Marcos, TX 78666
Andrew
Job Details: 11/02/2021
"Arrived on site to test unit for no ice production, tested unit found no water dispensing to ice maker, water pressure is at 70 psi, inlet valve was not opening properly, unit tested better without water filter, replaced valve, tested unit, unit working as designed, advised customer to replace water filter, no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS973CIHZ01
Near New Braunfels, TX 78130
Noah D
Job Details: 11/02/2021
"Arrived on site to inspect unit for not dispensing water or making ice, upon inspection found the unit was working to spec when the temps are changed, replaced thermistor and checked temps. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ
Near Seguin, TX 78155
Noah D
Job Details: 11/02/2021
"Arrived on site to inspect unit for not dispensing water due to a filter head issue. Upon inspection found the back of the filter head pushing back causing issue, replaced filter head and tested. No leaks found. Complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Round Rock, TX 78664
Tommy
Job Details: 11/02/2021
"Arrived onsite for microwave right side bulging, when inspecting unit found bottom damaged, room unit down and found rear also damaged called techline to document Unit rear is warped by edges and indented. Job Completed"
We serviced a
KITCHENAID DISHWASHER
Model KUDS50FVSS4
Near Georgetown, TX 78633
Jonathan S
Job Details: 11/02/2021
"Arrived on site for dishwasher not powering on. Inspected unit and work area. Traced voltage from junction box and found nurtural and L1 backwards . Corrected wiring to unit. Found unit still not powering on. Traced voltage to fuse. Measured resistance on fuse and found opened/ failed. Removed failed fuse and installed kit. Assembled unit and tested operation. All tested good, no water leaks detected during service."
We serviced a
WHIRLPOOL DISHWASHER
Model KDPM604KPS0
Near Kyle, TX 78640
Andrew
Job Details: 11/02/2021
"Arrived on site to test unit for not draining. Found drain pump not receiving proper voltage. Checked at control on p5-3 to 4 and same voltage present 12vac. Replaced control, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Georgetown, TX 78633
Tommy
Job Details: 11/02/2021
Arrived onsite for dishwasher door falling down when open. Upon arrival found unit friction sleeves broken. Replaced and tested unit is now operating as designed. Job Completed.
We serviced a
GE MICROWAVE
Model JVM1540DP1BB
Near Lakeway, TX 78734
Brandon
Job Details: 11/02/2021
"Arrived on site for customer complaint of UI console not working, found unit had been unplugged for days, I plugged unit in and tested, unit tested good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near Spicewood, TX 78669
Brandon
Job Details: 11/02/2021
"Arrived on site for customer complaint of unit not defrosting properly in FC, found out husband had accessed diagnostic mode and switched to basic defrost mode, unit has been working fine since.
We serviced a
GE REFRIGERATOR
Model GFE28GBLFTS
Near Copperas Cove, TX 76522
Al
Job Details: 11/02/2021
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Harker Heights, TX 76548
Tyler
Job Details: 11/02/2021
Arrived on site for ranging needing previously diagnosed main harness. Upon arrival installed needed part. Reassembled and tested unit. Found entire range fully functioning as designed. Call complete
We serviced a
WHIRLPOOL MICROWAVE
Model MH1170XSS0
Near Killeen, TX 76549
Al
Job Details: 11/02/2021
"Arrived on site to inspect no heat on a microwave. Advised customer since the unit would need to be uninstalled due to my limitations. Customer got his tools and ladder and uninstalled the unit. I removed and replaced the diode and capacitor, tested the unit with the 2 minute water cup test and unit heated as designed. I reassembled the unit and customer reinstalled it. Job complete, customer satisfied."
We serviced a
WHIRLPOOL OVEN
Model KODE500EBS05
Near Round Rock, TX 78665
Tommy
Job Details: 11/02/2021
Arrived onsite for range with no model number. Upon arrival found unit was built on oven under warranty that lost power during power outage during self clean. Door was locked so I couldnt get good photo of MS but I did update MS Info. Ordering unit fuse and both T.O.Ds unit will require a two man to pull and lift out. Office to reschedule upon receiving parts and having two man ordered.; ordrng 1 W10782120 (Fuse) and 2 WP4449751 (T.O.D)s
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Nolanville, TX 76559
Tyler
Job Details: 11/02/2021
"Arrived on site for washer needing previously diagnosed tube, suspension rods, etc. upon arrival I made many attempts and removing spanner nut/drive block, but due to location of tube breaking I was unable to gain resistance to remove spanner. Will need to return with additional parts to complete rebuild of unit. Office to reschedule once availability of parts is known.; ordrng 1 W10371566 (Outter basket) and 1 WPW10215093 (Drain filter) and 1 WP8533928 (Filter screw)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDE0
Near Woodway, TX 76712
Jonathan M
Job Details: 11/02/2021
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW1
Near Hewitt, TX 76643
Tyler
Job Details: 11/02/2021
Arrived on site for washer not locking lid once started. Upon arrival found no errors in diagnostics. After further tests I found ACU sending proper dc voltage. I then found lid lock not functioning correctly. Replaced lid lock. Read and tested unit. Found washer functioning as designed both in diagnostics and normal operation.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Waco, TX 76710
Tyler
Job Details: 11/02/2021
"Arrived on site for refrigerator not sealing door correctly and creating a lot of speckled ice build in FC in random areas. Upon arrival confirmed complaint. Found temp in FC was 14?. Found no door sealing issues. I found all unit fans, compressor, etc running. After checking evap coil (bad frost pattern), amperage to unit (0.82-1.25amps), I reported findings to techline and spoke with Rich Sr#7732145684. Techline explained unit does have a sealed system which is causing lack of sealing pressure for dooor as well as all other symptoms customer reported. Office to reschedule once availability of parts is known. ; ordrng 1 W11337414 (Evap coil) and 2 W11504423 (Coupler)s and 2 W11504415 (Coupler)s and 1 W11332031 (Compressor) and 1 W11504416 (Coupler) and 1 W11504431 (Coupler) and 1 W11506621 (Coupler) and 1 W11506635 (Coupler) and 1 Unknown (Non-uv drier) and 1 W10913906 (Access valve) and 2 W10896678 (Coupler)s and 2 W10896677 (Coupler)s and 2 W10897195 (Coupler)s and 2 W11401413 (Coupler)s and 2 W11401417 (Coupler)s and 2 W11401409 (Coupler)s and 1 Unknown (Oilless equipment!!!) and 1 Unknown (R600 equipment) and 1 Unknown (Nitrogen+nitro equip)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5VHEXTL01
Near Lorena, TX 76655
Tyler
Job Details: 11/02/2021
Arrived on site for refrigerator dispenser releasing plastic and frosting up around dispenser opening. Upon arrival confirmed complaint and after further inspection I found interior of ice bucket was fractured and causing plastic to fall through dispenser. Also found dispenser not sealing correctly and causing ice to form and clump together. Replaced ice bucket as well as dispenser door kit. Reassembled and tested unit and found unit functioning as designed. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5VHEXTL01
Near Lorena, TX 76655
Tyler
Job Details: 11/02/2021
Arrived on site for refrigerator dispenser releasing plastic and frosting up around dispenser opening. Upon arrival confirmed complaint and after further inspection I found interior of ice bucket was fractured and causing plastic to fall through dispenser. Also found dispenser not sealing correctly and causing ice to form and clump together. Replaced ice bucket as well as dispenser door kit. Reassembled and tested unit and found unit functioning as designed. Call complete
We serviced a
MAYTAG RANGE
Model MER5751BAB
Near Hewitt, TX 76643
Tyler
Job Details: 11/02/2021
Arrived on site for range not allowing proper control functionality. Upon arrival I confirmed issue and after further inspection I found unit cause was due to a lot of grease caked around control for years of use that had clumped aro7nd bake element uptown causing it to stay depressed and keeping oven on. Will need office to contact ahs for approval for new ACU before being repaired. ; ordrng 1 5701M760-60 (Control+overlay (black)) and 1 Cnote (Ahs autho need before repair!!!!)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Waco, TX 76705
Jonathan M
Job Details: 11/02/2021
"Arrived on site for a washing machine that?s going off balance and shaking violently. Inspected unit and work area. The unit is a stacked unit and pull the unit away from the wall. Check behind the unit and found that the shipping bolts had not been removed from the unit remove the shipping bolts and found that the two blue shipping bolts had partially broken off inside of the tub. I did run the unit through an auto test and the unit did run as designed.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Waco, TX 76705
Jonathan M
Job Details: 11/02/2021
Arrived on site for a washing machine that?s not going past the fill portion of the wash cycle. Inspected unit and work area. Confirmed the customers complaint and placed the unit in service diagnostics. Found an F0 E3 (overload) and F8 E1 (low/no water detected) error codes. Tested both fill valves and found water coming in but running a little weak. Tested the drain portion of the cycle and could not hear it drain. Remove the drain hose out of the drain pipe and found the drain hose too long. The customer advised that the unit seemingly would fill and then stop as it was filling. Went ahead and replaced the water valve instructed customer on proper loading. The unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL DRYER
Model WGD4950HW0
Near Austin, TX 78753
Scott
Job Details: 11/02/2021
"Arrived on site , installed 4 feet . Also retapped gas connections with proper tape for gas . No gas leaks detected at with liquid detector. Job complete .No gas leaks detected at time of service"
We serviced a
KITCHENAID DISHWASHER
Model kdte104ess1
Near Seguin, TX 78155
Noah D
Job Details: 11/02/2021
"Arrived on site to inspect unit for a oily film on the inner tub of unit. Upon inspection found a nasty substance covering all parts of stainless. I checked the drain tube and found no air trap causing foodstuff to backup into dishwasher, removed drain line and added trap.
We serviced a
JENN-AIR WINE COOLER
Model JUBFR242HL01
Near Austin, TX 78732
David Z
Job Details: 11/02/2021
Arrived on site to install replacement door sent by Jenn Air on beverage center. Replaced dented door with new and verified door is closing and sealing. Call complete.
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near Spicewood, TX 78669
Brandon
Job Details: 11/02/2021
"Arrived on site for customer complaint of lights not working, found three failed modules, RC top left, RC bottom left and RC right middle. I replaced modules, unit tested good.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN608ESS01
Near Austin, TX 78732
David Z
Job Details: 11/02/2021
Arrived on site to diagnose refrigerator with dim lights and 2 out. Found 2 modules failed. Replaced both modules and retested. Found all lights illuminated and working as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Dripping Springs, TX 78620
Robert
Job Details: 11/02/2021
"Arrived on call for complaint of not drying. Ran diagnostics and got code for open heater or bad relay on board. Pulled out unit and check heater, heater good will need control. ; ordrng 1 W11462458 (Control)"
We serviced a
KITCHENAID RANGE
Model KCGC506JSS00
Near Briarcliff, TX 78669
Leonardo
Job Details: 11/02/2021
Arrived on site for right rear burner not igniteing. Tested unit and right rear burner was not putting out enough propane . Checked all burners and found all burners were converted incorrectly. Secured correct orifices and tested all burners. Unit tested good. No leaks present at this time. Job complete