Arrived onsite for broken or missing LED. Upon arrival customer statedthere isn't any issues with the light. Customer stated that the door creaks when opening fully. I'm going to order grease and a hinge and have office to RS as I was only sent with a bulb. Office to RS. ORDERING WP542638 Grease and WP2254473 Hinge. Customer stated they will not be here next week.; ordrng 1 WP542638 (Grease) and 1 WP2254473 (Hinge bottom)

Arrived onsite for dishwasher not draining. Upon arrival I could hear the pump operating however no water was coming through. I inspected the hose and found it in good condition. I inspected the inside of the disposal hook up and found the block cap still inside the disposal. I took the block cap out and the unit now drains all the water with no issue. No water leaks present at time of service. Call complete. No parts installed.

"Arrived on site for making noise. Upon arrival,test unit and found noise coming from 2 areas. From the rear vent hose and the blower wheel housing. Corrected issue at housing using noise padding. As far as vent hose noise. I recommend using a flex hose rather than the stiff hose. The more the unit is pressed to the wall the more noise is made. The unit is operating as designed with all remaining noises being normal."

"Arrived on site for making noise. Upon arrival, test unit by running a normal cycle. Am not able to duplicate any odd sounds. Unit is operating as designed. No leaks present at this time. Job complete. No parts used."

Arrived onsite for micro/oven combo with no power. I found out that the unit does have power however the display flashes hourglass symbols. I performed a 5 minute power reset and the unit continued flashing. The customer stated they had a power outage when this occurred. The panel needed to be replaced. I replaced the panel and had customer hook wifi up. Unit is now operating and heating as designed. Call complete. Installed W11600321 PANL-CNTRL. DID NOT HAVE CORE LABELED BUT RETURNING AS CORE JUST IN CASE.

Arrived onsite for micro/oven combo with door not shutting. Upon arrival I noticed when pushing on the door the left side door switch would click meaning it engaged when pushing on the door. When let off the switch would not be activated. I was trying to pull the combo out however after getting it a tiny bit out I could not pull further. The trim on the cabinet was trying to pull out when attempting to pull the combo out. The trim will need to be cut more in order to pull the oven out without damaging the trim. I tried pulling on left side and then right side and the combo wouldn't pulled out. The customer will reach back to us to have us come out and assess what is wrong with the door switch on the left hand side. No parts installed. ; O-emld tckt

"Arrived on site. Unit not powering on and draining water,removed unit from enclosure,removed water from bin,replaced a defective drain pump,installed new pump,ran water through unit water drained checked connections no leaks. Ran diagnostics all test passed. Used w11539855"

"Arrived on site for washer making a knocking noise during agitation portion of wash cycles. On arrival customer provided a video that I was able to use to pinpoint noise down inside the gearcase area. Inspected rotor/stator motor, clutch and slider. Found no failures in either side of motor or clutch and found gearcase as the cause of sound. Replaced gearcase w11449841 and slider w10734521. Found washer working as designed with no leaks and unit no longer making knocking noise. Call complete"

Arrived on site to test unit for console not responding. Found center screen not responding to touch. Took console off and unplugged the console for 1 minutes. Secured connection back and unit working sometimes. Will order new console office to reschedule ; ordrng 1 W11659265 (Console)

Arrived on site to test unit for unit giving error code. Test unit and found error code F9E1 miss wired unit. Checked connections at junction box and all connections test good. Replaced control board test unit and unit test good job complete.

Arrived on site to test unit for 3rd rack sprayer hanging fluster missing clip. Installed new clip test unit and unit test good job complete. W11573754

"Arrived on site to replace previously diagnosed part. Upon arrival noticed left side of the evaporator has ice buildup. Water may be getting diverted to the left side from the evap cover contacting the evap coil. Replaced evap harness (W11566892) and added permagum behind the evap cover to create some space between the evap cover and evap coil. Tested unit, unit is building ideal frost and unit is now running as designed. Advised customer to place a bottle of water into the FC, once frozen solid unit will be ready to use. No leaks detected, job complete."

"Arrived on site to diagnose range that is tripping breaker when in use. Customer said it happened 5-10 mins in, but now if it's plugged in at all it trips. Tried range on several different outlets and it tripped any it was plugged into. Removed rear paneling and gained access to wiring harness. Reseated all connections, made sure pins were tight, and moved harness away from any sharp edges or possible grounding points. I plugged it in and it powered on and completed a preheat cycle and kept running. This should resolve the issue, however if the problem returns we will need to replace the main wiring harness. No parts used, unit working properly. Repair completed. Called in findings to safety."

"Arrived on site to follow up on microwave oven combo that was giving open/close door message. On arrival retested and found F6E8 again. I removed the console once I saw microwave light was going on and off. Found appliance manager had a console connection not plugged in. Reconnected the molex connector and tested. Found unit started working properly, and heated a cup of water. No additional parts needed. Repair completed."

Arrived on site to diagnose range with inner oven paneling issues. Examined unit and found the floor plate badly heat warped / cracked and in need of replacement. Ordering floor plate and clip. Office to schedule return visit l.; ordrng 1 W11098799 (Floor Plate) and 1 98005502 (Clip)

Arrived on site to diagnose ice machine overproducing ice. Found failed bin thermistor causing it to read as not full. Unit should no longer be overproducing. Parts used - WPW10511923.

"Arrived on site to diagnose washer making awful grinding noises when agitating. Examined under unit and found belt had been slipping for sure, and the upper splutch sleeve was chopped up / damaged and causing noise as well. Replace splutch and belt. Ran unit on a normal cycle. Verified noise was gone, and all agitation noise is back to normal. Unit working as designed. Parts used - W11239857, W10721967."

"Arrived on site to follow up on refrigerator not dispensing ice. Found previous repair did not hold. Removed icemaker assembly and replaced the divider, motor, spacer and yolk. Tested and confirmed proper operation. Unit working as designed. Parts used - WP63052-2, W11378860, W11671282, WPW10309864."

"Arrived on site to inspect cooktop front panel crooked or unleveled. Upon further inspection, I found that the bottom lip of the front panel was sitting on top of the cabinet. It appears that upon installation, the unit was pushed back either too far or there was an added piece of molding or trim installed over the bottom lip of the front panel (photos). According to the manufacturer installation instruction, this unit is installed incorrectly. Because of the improper installation, the front panel is not positioned right and is angled slightly downward. I advised the customer of my findings. The cooktop surface is level and the unit is functioning without issue. The customer will have their builder come address installation issue. the No parts installed. No gas leaks observed during service."

Arrived on site to install previously diagnosed and ordered part. I installed the new ice maker and ran a test. The ice maker is operating as designed and filled with water showing no leaks or over spilling. W11700250 no water leaks observed during service.

Arrived on site for washer not draining . Found wire harness broken to drain pump. Replaced harness W11643701. Ran diagnostics. All checked normal. No water leaks detected at time of service . Job complete .

"Arrived on site for range tripping breaker . Replaced both elements and control WPW10583047, W11594271, W11447783. Followed both service management and wp service pointer on burn off . Did not find any unusual amp draws , amps are within specs . Having apt maintenance double check range after recommended time for bake off . No other issues found . Job complete"

Arrived on site for range tripping breaker . Issue is not consistent.checked harness and no issues found . Followed per service management and wp service pointer on burn off of element . No parts used . Job complete

"Arrived on site for dishwasher shutting off mid cycle and flashing clean light . Ran diagnostics got 8-4, 9-2. Error code . Found some sudsing after test wash . Ordering dispenser . Return set 10/14. ; ordrng 1 W11412300 (Didpenser)"

"Arrived on site for fridge not making ice . Ran diagnostics,got e5 error . IM did harvest . Found fill line frozen . Replaced ice maker and heater . Did power reset . Reran harvest and fill. All checked normal. No water leaks detected at time of service . Job complete"

"Arrived on site for fridge not making ice . No IM an error codes . Unit is harvesting but not filling ,found fill line frozen . Found temps set too low . Fz -5 ,fresh @35. Defrosted fill line . Ran harvest and fill . All checked normal. No parts used .no water leaks detected at time of service . Job complete"

Arrived on site for fridge not dispensing water . Unit is making ice and dispensing ice . Can hear valve activate . Following service pointer .ordring pressure regulator also will need shim to fix leveling of door . No parts installed No water leaks detected set return 10/18; ordrng 1 W10786952 (Kit pressure) and 1 Fridgeshim

"Arrived on site to test unit for not sparking, customer stated the unit shocked him and stopped working, tested unit found DSI board not functioning, replaced DSI board and bake igniter as precautionary and tested, unit is now running as designed, no leaks detected job complete installed W10898291, W11524031"

Arrived on site to test unit for no ice production. Found ice mold had excessive water preventing ice maker from cycling. Removed ice and tested unit with no issues. Advised customer to monitor and if issue persists recommend ice maker. No parts replaced at this time.

Arrived on site to test unit for no power. Found breaker was tripped. Reset breaker and unit now working as designed. No signs of arcing or grounding out. Advised customer of issue persists have contractor replace faulty breaker. No parts replaced. Job complete.

"Arrived on site. Checked freezer temp reading 7? compressor attempting to power on,can hear compressor attempting g to power on then stops,checked voltage good reading 120vac checked dc voltage found 6 vdc,2vdc and 0vdc diagnosed unit losing dc voltage from main control,replaced main control powered unit on compressor powered on with no issues. W10818296"

Arrived on site. Installed new door found new door damaged uploaded pictures ordering a new door. ; ordrng 1 W11613589 (Door)

"Arrived on site for thin ice. Found pump shutting off water fill early good water flow,replaced defective recirculating pump,watched water fill good. Repair covered by 1 year warranty"

"Arrived on site to replace previously diagnosed control, replaced control and tested, unit is now running as designed no leaks detected job complete installed W11607637"

On arrival verified complaint of leaking water. Used clear door to identify cause. Spray arms and diverter are all working correctly. Found bottom right corner has a crack in the tub. Ordering W11513977 tub. Office to Resch installed w11179175; ordrng 1 W11513977 (Tub)

"On arrival verified complaint of not working. Found fuse open. Attached breaker tool and found trips breaker on plug in. Traced and found interlock switches are shorted. Replaced both interlocks and filter board. Ran a cycle and confirmed heating. Unit is now working correctly, job complete installed w10422269 and w11551558, w11551761"

"On arrival verified complaint of tripping breaker. On arrival inspected unit and found no signs of arcs or damage. Visual inspection of the harness shows no signs of damage. Terminal block is wired correctly and is tight no twists in power cord. Verified voltage and polarity are correct. Turned off breaker . Replaced Bake and broil elements and main control. Checked continuity between element casings and terminals and found OL. Removed ground strap. Reconnected power. Ran bake element and broil elements in diag test activation then ran bake cycle at 500 with ground strap off for 30 mins. Verified amp draw was under 16amps max. Stopped cycle, disconnected power,and reattached ground wire. Reconnected power and Set bake at 500 Advised customer to run for 1.5 hours and turn off cycle, unit is working as designed job complete replaced bake element w11545804 and broil element w11617232 and control w11649350"

On arrival verified clips are missing replaced bottom front panel clips and lid clips to front panel. Unit is not secure and running correctly. Job complete installed 2x w10854425 and 2x wp8066092

"Arrived on site to test unit for for ice maker issues, tested unit found facia heater flap is getting stuck causing ice to back up in the ice box, damper making a loud grinding noise and multiple led lights not working, will need to replace damper, facia heater and necessary LED modules, ordered parts reschedule 10/15 PM appointment per customer request no parts installed ; ordrng 1 W11637688 (Facia heater) and 1 WPW10479155 (Damper control) and 1 W11484839 (LED module) and 2 W11484836 (Ice maker led lights)s and 1 W11483116 (FC light module)"

"On arrival verified complaint of no water out the dispenser, first inspection found water was off at the wall. Turned water on and both dispenser and ice maker function, job complete no parts installed."

Arrived on site to test unit for once not responding. Fed unit and found all buttons working as designed. Turned oven on to pre heat to 350? and found unit not heating. Pulled unit out and checked junction box to check voltage and found red wire was not connected to the red wire coming from the wall. Secured red wire test unit and unit test good job complete.

Arrived on site to relaxed board ordered by previous technician. Removed top cover and found burned wire at TOD. Will order new switch harness office to reschedule ; ordrng 1 W11555169 (Interlock harness)

"WFW75HEFW0 Arrived on site for unit flashing F3E1. Upon arrival, proceeded to replace WPW10448876 pressure switch and W11201274 control. Ran diagnostics and passed. Unit is functioning as designed. No water leaks detected at this time."

Arrived on site to test unit for right front burner and center burner flames to high. Test unit and found wrong orifices on both burners. Customer had the orifice there so I told him the correct number that go on each burner. Job complete.

"Arrived on site to inspect range cooktop burners not heating. Upon further inspection, I tested all burners and with my hand on the cooktop to feel for heat, I found the burners are taking too long to heat up. I pulled the unit out and removed the terminal block cover to find the L1 and Neutral were switched. I re-wired the power cord harness to the terminal block and retested and unit is operating as designed. Job completed. No parts installed today."

"Arrived on site to inspect dishwasher lower spray arm not working. Upon further inspection, I checked the lower spray arm and found debris inside the ports (photo). I attempted to remove the debris and found the spray arm cracked. I removed and replaced the spray arm and placed the unit in diagnostics showing error code F4E3-motor failure. Cleared the code and continued with testing and found the unit fills with water and the motor failed to come on. I advanced through testing and found the dispenser, drain pump and element are operating as designed. I removed and replaced the sump assembly and retested and unit is operating as designed. I made recommendations for use and care, as well as, detergent and rinse aid use. No water leaks observed during service, job completed. WPW10491331, W11613479"

"Arrived on site to inspect range tripping breaker. Upon further inspection, I found the unit with no power as the GFCI breaker was tripped. I attempted to cycle the power and the breaker would not hold. Due to manufacturer issues with the bake and broil elements, I removed and replaced the element and main control and retested. Still the breaker continued to not hold and trip. After further inspection of the terminal block, I found the ground strap is connected to the ground wire and the unit has a four prong power cord. I removed the ground strap,and retested and unit is operating as designed. No one available to sign for receipt; vacant/ new build. Job completed. W11696067, W11182108, W10856603"

"Arrived on site to inspect washer/dryer combo/stacked unit with the washer lid lock light on and unit not functioning. Upon further inspection, I found the unit in standby mode with no display lights on. I placed the unit in diagnostics showing error codes F5E1,F5E3 and F7E1. Cleared the codes and tested. Unit is operating as designed. I found the lid strike cracked and removed and replaced the strike. I tested the unit in a Normal wash mode and after testing the lid lock several times, I was able to finally get the lid lock to fail. I removed and replaced the main control and lid lock assembly and calibrated the unit. Retested in diagnostics and unit is operating as designed. No water leaks observed during service, job completed. W11176112, W10837741, W11629601"

"Arrived on site to inspect washer cycle not starting. Upon further inspection, I placed the unit in diagnostics showing error code F8E1-long fill. Cleared the code and continued with testing and found the hot water valve is not opening up fully causing the error code. Also found the customer is using too much powder detergent and the powder is not fully dissolving and sticking to the inside of the basket (photo). I am ordering the valve and scheduled return service for 10/14/24. No water leaks observed during service. No parts installed.; ordrng 1 W11513255 (Valve)"

"Arrived on site to install dataloggers to monitor temperature. Customer stated since last visit unit did not make much ice but on arrival ice bucket was full, mix of bought ice and unit ice. Requested to customer, empty ice bucket, and monitor current production. Ice maker did harvest and fill on this visit. Awaiting return visit to retrieve dataloggers. Office to reschedule ; O-emld tckt"

"Arrived on site to test unit for squeak. Upon arrival customer stated when washer is running the dryer above squeaks. Noticed back panel was not installed properly and leveling legs are too low causing brackets to not tighten and secure the unit. Installed back panel properly and raised leveling legs, tightened with bracket and tested unit, ran both the dryer and washer at the same time. Squeak has been eliminated and customer is happy with the repair. Unit is now running as designed, no parts installed, job complete."

"Arrived on site to test unit for cooktop burners not working properly. Upon arrival customer stated burner will heat up but when placing a pot or pan on the burner it will stop heating. Per service pointer W11354284B, replaced elements (W11396790)X2 & (W11396792)X2. Also advised customer to make sure pot or pan must be flat and not have a bow on the bottom. Unit is now running as designed, job complete."

"Arrived on site to test unit for door not sealing. Upon arrival customer stated unit is not soft closing shut. Inspected unit found door slides are not pulling the door shut at the last 4 of the rail causing door to not shut properly. Due to door not shutting there is condensation and frost build up inside the unit. Also not keeping temp causing ice maker to not harvest due to thermistor not being satisfied for harvest. Replaced door slides (W11658402) and tested unit, unit is now pulling the door shut and is functioning properly. Customer approved improvement. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to test unit for inconsistent flame. Upon arrival ignited all burners and set to simmer. Introduced a gust of air to each burner and noticed the right front and rear flame would get snuffed out easily. Readjusted simmer flame and tested burners, flames dont not go out anymore. Unit is running as designed, no gas leak detected, no parts installed, job complete."

"Arrived onsite for unit not cooling properly and not dispensing water. Inspected and found water line was kinked. Straightened line and water is dispensing as well as ice maker calling for water. Did find both compartments above average temperature. Disassembled evaporator compartment and found frost only on one bottom coil of evaporator. Unit has sealed system failure. Ordering compressor, evaporator, access valve and drier. Office to reschedule 2 hr sealed system repair ; ordrng 1 WRS325SDHZ01 (Compressor) and 1 WP2188823 (Evaporator) and 1 W11506635 (Acess valve) and 1 wpw10143759 (UV drier) and 1 2hr (2hr)"

"Arrived onsite to inspect refrigerator not cooling properly. Upon further inspection, I measured the temperatures FC 14 and RC is 35 I placed the unit into diagnostics and thermistors checked. I checked the function of the compressor and fans. All the components test good in component activation. I gained access to the defrost thermistor, and it was reading out of spec. I replaced the thermistor and reassemble the refrigerator. I informed the customer to monitor the temperature over the next 48hr. And ice production will come back within 48hr. No water leaks observed during service WPW10384183"

"WTW5000DW1 Arrived on site to install part#s w10528947 , wpw10402178 ,w11454734,w10721967,wpw10006384, and w11481722 tested and calibrated product works as it's designed no water leaks visible from watersupply."

WED5100HW3 Arrived for door popping. I found the right door hinge would lift during closing. Adjustment of the receiver and lubrication applied to the hinge corrected the issue. Operational test good.

"Arrived on site for oven showing f9e0. Removed from wall. L1-L2=250, 125 each to ground and common. 0 from g-c. Diagnostics shows f9e0, f1e1. Test mode, bake pulls 12 amps, broil pulls 17 amps, convection pulls 13 amps. Replaced main control. Verified operation. Call complete. W11448962"

"Arrived on site for refrigerator needing seperator w11098702. On arrival,installed part and found no leaks during tests. Call complete"

"Arrived on site for refrigerator needing discharge line. On arrival installed part wp12866903 then pulled vac and recharged system with 5oz of r134a. Found psi levels at 145 and 3 after 10 minutes of running and unit starting to cool, informed customer to give unit 24 hrs to stabilize temps. Call complete"

"Arrived on site for microwave that tripped breaker. On arrival confirmed failure and found 20amp fuse had broken along with the upper and lower interlock asm being the cause of blown fuse. Reported findings to safety tea, under sr#7740010364 and was given autho for full repair of W1cg2j0wpL1. Replaced w11551761 and w11551558 interlocks and w11707984 fuse. Tested microwave and found unit heat8ng as designed call complete"

Arrived on site for refrigerator needing doors. On arrival confirmed issue and replaced both rc doors w1154959 & w10849511. Found doors sealing as designed. Call complete

"Arrived on site for range tripping breaker during preheat of bake cycle. On arrival found 248(L1-L2), 124(L1-n), 124(L2-n), 0(g-n). Found amp draw wouldnt exceed 14 amps, but found breaker will trip in transition between bake and broil elements when amp draw change in preheat cycle goes between 10-14amps. Instructed customer on how to preheat oven to train breaker to handle amp change without tripping, call complete"

"Arrived,on site for refrigerator making noise. Removed and replaced icemaker. All components working normally, call complete."

Arrived on site for refrigerator making loud noise. Removed evaporator cover and found ice leaking from fill tube and freezing near motor. Cleared ice. Ordering fill tube extension and mastic. Reset for tues am. ; ordrng 1 WPW10496649 (Fill tube) and 1 212643 (Sealer)

"Arrived on site for refrigerator not making ice. Customer said it worked for about a week. Found icemaker stuck in position with ice, removed cover. Removed ice. Tested and ice maker failed. Replaced icemaker. Verified operation. Call complete. W10873791"

WOS51EC0HS20 Arrived on site to install parts from previous tech. I installed part# w11600370 tested product works as it's designed.

WRS588FIHZ04 Arrived on site for a refrigerator with dispensing water issues . Upon arrival found slow water flow and the filter housing door was lose causing slow water flow . I reattached and adjusted filter door and water flow was working correctly no parts used.

WRS331SDHM06 Arrived on site for a refrigerator not making ice. Upon arrival fridge was in a apartment and the maintenance man just plugged in so I didn't get temp for rc and fc. Ran a diagnostic on refrigerator tested icemaker it wasn't responding unplugged and turn off and on no movement. Replacedpart#w11700250 tested icemaker responded to test no water leaks visible from watersupply.

Arrived on site and replaced previously diagnosed belt(341241). Unit is now working as designed. Job complete.

KCGC506JSS00 Arrived on site for a gas cooktop making continual sparking after ignition. Further inspection found the center module was defective I replaced part #w11319687 and w11344433 that fixed the center burners . Need to order two more modules I was only sent one. Returning part back just in case needed.; ordrng 2 w11319687 (Module)s

WDP540HAMZ0 Arrived on site for a dishwasher not cleaning dishes per client. Upon arrival found client was having issues with his sink drain that was affecting the draining of the dish washer. Client is calling home builder for that issue. I adjusted the drain hose for the dishwasher it wasn't correctly adjusted to drain properly. No parts used no water leaks visible from watersupply.

"Arrived on site to diagnose washer that was banging around since delivery. Examined unit and checked basket and suspension. I found the basket was extremely loose on the gearcase shaft and could easily touch the sides of the tub. Removed washplate to inspect spanner nut, and found spanner nut wasn't tighted down. It was barely on the shaft at all. Fully tightened spanner nut and tested. Calibrated. Verified vibrations gone and unit working as designed. Repair completed, no parts used."

"ADB1400AGS1 Arrived to instal part. Prior to part replacement, I entered service test mode to check error codes, finding none stored. Inspection of the fill of the machine appeared to be slightly reduced and I found the part sent was incorrect, with the correct p/n, but being for a completely different type of appliance. I inspected the water supply and found a large amount of debris within the inlet filter. Flushing the upper line, there was significant debris and discoloration of the water. Removing the debris, I noted a slight improvement in water fill, but not a significant difference. I am reordering the vale and the customer will have a replacement supply line for our return. I found the customer has been a long-term user of pre-measured detergent pods and discussed the issues with washing, drying and subsequent machine failures that can arise from their use. No leaks observed during service. ; ordrng 1 W11175771 (Valve, Inlet)"

"MVW7232HW2 Arrvied to inspect drain issue. I found the issue was actually due to the machine not fully spinning out. The feet were not set and the machine would rock angularly, causing load balancing attempts and failed spin. I found the harness had been rubbing on the rotor as well and corrected. Operational test good, no leaks observed during service."

"MVW5430MW1 Arrived to inspect failure to complete. I found the issue was the machine did not drain completely on the last attempted load and had a corresponding error, which I cleared. Moving the machine caused the pump to engage and pump out the remaining water. Inspection of the harness area at the drain pump entry point to the harness showed the blue wire had failed at that point. I was able to correct the issue and tested through multiple cycles. The issue was fully resolved and the machine operated as designed. No leaks observed during service."

Arrived on site to diagnose microwave that is not heating at all. Customer said they heard a noticable noise during a cook and it stopped heating and got louder after. I checked the HV system and found the magnetron is making excessively loud buzzing and not heating. Saw no other issues. Ordering cap / mag / diode to resolve. Office to schedule when parts available. ; ordrng 1 W11495561 (Magnetron)

F5-E4 lid not opened between cycles. Ran a manual components test and lid will not lock. Found latch has failed. Need to replace latch. Replaced latch W10837741. Test unit and is now operating as designed. No leaks present at this time. Job complete

"Arrived on site to replace previously diagnosed microwave TOD and oven broil element. Replaced TOD(W11568584), broil element(W11617232) and bake element(W11545804). Tested microwave at 1min, 2min and 3 minutes with no issues. Heated oven to 350? with no issues. Unit is now working as designed. Customer stated she has app but unit is not currently connected to WiFi. Advised to connect unit to WiFi to ensure latest software is uploaded. Job complete."

WDF341PAPM2 Arrived to inspect wash arm issue. I found the mount for the middle arm had failed. I removed and replaced the arm and tested. The machine was not correctly mounted by the installer and there was no cabinet wood to attach the screws to. I advised the customer on how to correct. No leaks observed during service.

"MVW6230RHW1 Arrived to inspect not draining. I found the machine with a large amount of water standing and utilized a jumper cord to remove the water. The prior harness repair had failed and I removed the failed section and corrected. The machine resumed all normal functions and I cleared an F9E1 error, recalibrated and tested. No leaks observed during service, drain safety strap added."

"Arrived on site to replace previously diagnosed control, replaced and tested, unit is now running as designed, no leaks detected job complete installed W11607637"

"Arrived on site to replace previously diagnosed door shelve and dispenser motor, replaced and tested, unit is now running as designed, no leaks detected job complete installed W11202789, WPW10430639"

"Arrived on site to test unit for squeaking noise, advised customer that unit is out of warranty customer was not aware, advised customer to call whirlpool to see if they can do anything for her, job complete"

"Arrived on site to test unit for no ice production, tested unit found FC door harness broken, will need new door to fix issue, ordering door office to reschedule no parts installed ; ordrng 1 W11566705 (FC door)"

Arrived on site to replace previously diagnosed parts. When replacing gearcase found new gearcase shaft is damaged in box. Needing new gearcase and 2hrs on return visit. Rescheduled appointment for 10/11 per customer. ; ordrng 1 W11393685 (Gearcase)

Arrived on site to test unit and we have a unit 1 and 2 and called number and text no answer. Spoke with Susan no answer for her. Knocked on unit 2 no answer and unit 1 is vacant. Will need to see with side it is when call back to reschedule ; O-emld tckt

Arrived on site to test unit for burning smell when unit is running. Checked junction box and found white wire pinched at junction box. Removed junction box and cleaned the white wire. Secured white wire correctly ran unit and unit test good. Job complete. NO PARTS USED.

"Arrived on site for no cool. Powered unit on clicking noise and compressor not powering on,removed start device,installed a new starter to the compressor powered unit on compressor powered on. Used 8201786; used 1 8201786 (Start device) from stock"

"Arrived on site for water leaking from icemaker. Found broken icemaker housing causing water to fill bin,removed bin,removed ice block,replaced icemaker,ran harvest test passed ran fill test passed no leaks. Used w11646196"

"WTW4855HW3 Arrived on site for unit making spinning noise. Upon arrival, customer present a video recording of the noise and sounds like the drain line is smacking rear cover while spinning. Secured drain hose and inlet lines. Ran diagnostics and found no stored codes. Diagnostics passed. Unit is functioning as designed. No water leaks detected at this time. No parts replaced"

Arrived on site to replace faulty UI. Unstacked dryer and Replaced UI. tested and unit is now functioning properly. Job complete.

Arrived on site for unit having damaged panel. Replaced panel. Unit is functioning as designed. Job complete. Used w11490883

"Arrived on site to follow up on range oven not working. Upon arrival, I contacted techline and spoke to Nate and advised of the original complaint, my findings and customer concerns. I advised Nate of the poor install on the vendors installation crew behalf where they failed to tighten the power cord harness at the terminal block and installing the lower rear panel backwards causing it to touch the bake element connections/harness and short the control, weld the element connections to the panel and trip the standard breaker (not GFCI). Nate sent me a text to my phone and I provided photos of my findings. Nate advised that it is definitely an installation issue and provided SR#7740067449 and referred me to her Safety Team due to the unit tripping the breaker. I spoke to Amanda with the Safety Team and provided the same info I gave to techline and provided the SR number as well. Amanda advised that she would need to contact the customer and get more info from them and would decide how to resolve the issue afterwards. Amanda provided Ref #7740067505. I advised the customer of my conversations and provided them with both the SR number and the Safety Ref number. I advised that once the issue is resolved, someone would contact our office to either schedule return service to repair the unit or advise the unit would be replaced. Breaker to the unit was left turned off for safety. Job completed."

"Arrived on site to inspect wall oven door damage. Upon further inspection, I found the unit in a vacant/new build home and the bottom oven door trim was badly scratched (photo). I removed and replaced the outer door glass/trim and re-installed the door. Tested operations and unit is operating as designed. Job completed. No one available to sign for the receipt. W11654056, W11178521"

"Arrived on site to inspect refrigerator leaking water. Upon further inspection, the customer pointed out that when they get water from the dispenser, water leaks at the bottom left corner of the FC door. I removed the toeplate and found the coupler is the incorrect size and the water line from the door to the coupler is leaking. I removed and replaced the coupler and retested and unit is operating as designed with no further leaks. Customer pointed out that the FC door handle was never pitted and since the FC door was replaced recently, they found the handle pitted/damaged (photos). I notified the office and am ordering the handle. Also, when opening the FC door and then closing it, the open door light stays on for approximately ten seconds once the doo r is closed. I cycled power to,the unit to reset the controls and retested and it is operating as designed. I am ordering the FC door handle and scheduled return service for 10/11/24. No water leaks observed at the end of service. WPW10334458; ordrng 1 W11163764 (FC door handle)"

"Arrived on site to inspect dishwasher leaking water. Upon further inspection, the customer advised that the unit continues to leak from the vent area when they open the door to remove their dishes. Customer advised that even after a day of sitting after a wash cycle is complete, the unit will still leak water from the vent. Opened the door 90 degrees and water dripped from the vent area. Customer advised it will be more water intermittently. I checked the vent inside the outer door panel and the gasket is in place and there is a lot of moisture built up inside (photo). Also found water inside the vent itself by looking into the vent cover on the inner door panel (photo). I placed the unit in diagnostics showing no error codes and tested. Unit operated as designed. I contacted techline and spoke to Aaron and advised of the complaint, history and my findings. Aaron walked me though the setting of the vent and we found it had been reset to the correct setting. Aaron advised to not install any new parts and he was documenting the info and submitting to Engineering for review. Aaron provided SR#7740070675. I advised the customer that will hear from the manufacturer is approximately 48-72 hours on a resolution for this unit. I provided the SR number to my customer. Other than the vent leaking, no other water leaks observed during service, job completed. No parts installed."

"Arrived on site for unit making noise. No need to go to leasing office, office only open one day a week. Unit is located in Apartment 901 and belongs to the tenant. On arrival customer stated unit will not start. Inspected and found broken door switch. Will need to order door switch and returning with repair kit. Tried bypassing door switch to run and could not duplicate any noise. Tech to retest once door switch is installed. Set to return Friday the 11th. No parts installed ; ordrng 1 WP3406107 (Door switch)"

"MED4500MW0 Arrived to repair terminal block issue. I found the L2 (red) connector was not tightened and resulted in a highly resistive connection, which caused excessive heat to burn the terminal block and immediate wiring. Using the MFG supplied repair kit and customer supplied cord, I replaced the L2 and chassis GND leads and tested. The machine resumed all normal functions and airflow was good."