Arrived on site for wheels being broken on the lower rack. I found the wheels missing.

"Arrived on site for no cool. Unit warm in both sections,gained access to compressor compartment,compressor extremely hot diagnosed a defective compressor. Estimate for compressor replacement parts

"Arrived on site. Ice in bin,ran icemaker test passed ice dumped and filled with water,found paint in mold chipping,replaced icemaker assembly.

"Arrived on site for light issues. Diagnosed a defective led module,installed updated led modules all leds working as designed. Autho S84638"

"Arrived on site. Found extension and shut off arm not connected to icemaker,installed extension to shut off arm installed shut off arm to icemaker,found cams misaligned to fresh food door hinges,removed tension spring installed cams correctly to hinges reinstalled tension springs tested door operation good.

"Arrived on site for washer with not working. Inspected unit and work area. i adjusted and reinstalled the door latch/switch due to not making contact and starting. Tested unit, found still no improvements.

"Arrived on site for to install previously diagnosed parts, at arrival I did not install parts. I set unit in diagnostics and found the HV control not sending voltage to the defrost, I also inspected the deli drawer harness and it would also have to be repaired. Inspected door gaskets and found right door gasket badly torn and would also have to be replaced. In order repair unit would need HV control, UI contol, door gasket and parts previously diagnosed. I also advised read scrip to CX about the issues weve seen.Leaks where present at the time of service as unit was defrosted. Job completed."

"Arrived on site to test unit for door not staying down, tested unit found failed pads, replaced pads, tested unit , unit now running as designed job complete"

Arrived on site for a washing machine that is not completing cycles. Inspected unit and work area. Ran the units are diagnostics and found an F9 E1 (long drain) error code. I ran the unit through manual diagnostics and tested the valves and drain pump once the basket was 2/3 of the way full. Found the unit draining and filling as designed. Ran testing on the spin and agitation portions of the unit. The unit ran and operated as designed. Ran through an auto test and the unit ran as designed. I went ahead and replace the control due to ongoing issues. I called Whirlpool Techline and spoke to Leon SR# 773390137 He advised to not make any further repairs on this unit and to only calibrate the unit. He advised call back if any other issues persist. I had a customer run a load and call me back. The customer was able to wash 3 loads without any problems. Call complete.

"Arrived onsite and replaced ice maker motor and chute. Unit is now operating as designed, all checks good. Advised customer on repair."

"Arrived on site and inspected dryer and found it has power but when cycle is started drum does not turn. Sent video to KB/service management. Replaced control board and dryer is now running properly, sent another video. Also found airflow is still showing restricted. Took pictures. Recommend it to homeowner that a tent cleaning service be contacted and have vent cleaned/cleared to the exterior of the home, job complete"

Arrived onsite for range door not closing. Upon arrival found small oven door not closing properly. Hinges were mounted properly but not leveled. Replaced both hinges. Tested unit and unit is functioning properly. Oven door is closing properly. Job complete

Arrived on site for dishwasher not functioning. Upon arrival confirmed complaint and upon further inspection found no errors in diagnostics but found that cause of dishwasher not functioning was due to UI being set into safety lock mode. After unlocking control and running multiple test on unit I was able to verify that unit is now fully functioning as designed.

Arrived on site to diagnose a range that is not baking properly. Found bake element not fully wired and rewired it properly. Tested unit and found all is functioning properly at this time.

"Arrived on site to replace the compressor from previous diagnosis. Replaced compressor, and system held vacuum for 30mins. Charged system to 135psi with nitrogen and system showed no signs of leaks, held pressure for 35mins. Charged system with refrigerant to specs, ideal frost patterns developed. No signs of refrigerant leaks. No water leaks at time of service. Job complete."

Arrived on site to test unit for water leaking from ice maker compartment into ice chute and out dispenser. Found cabinet behind ice maker compartment on exterior has condensation and cold to the touch. Showed customer void in insulation is causing air leak into ice maker compartment causing leak.

"Arrived on site to test unit for no power. Verified unit receiving proper voltage but control not responding. Checked resistance to drain pump and found pump was seized. Replaced pump and found black wire was damaged. Put new spade connection and replaced control. Tested unit, unit now working as designed. No leaks detected. Job complete."

Arrived on site for refrigerator with torn gasket. Inspected unit and work area. Found right RC gasket torn. Removed failed gasket and installed new. Adjusted gasket with heat gun. Tested door seal and found sealing as designed. No water leaks detected during service. Spoke with customer on service performed.

Arrived on site for refrigerator located in garage not cooling. Inspected unit and work area. Gained access to compressor and found kicking on and off. Removed starting device and use tester device and found same results. Found failed compressor. Found unit is designed for indoor use only according to user care guide page

"Arrived on site for ice machine with low ice production. Inspected unit and work area. Performed diagnostics mode and tested components and found all operating as designed. Measured cutter grid resistance and found within range. Measured voltage to cutter and found 8 volts. Ran unit in normal operation and found ice dropped within 25 minutes as designed. Called Whirlpool tech support and spoke with Ed. Went over prior service per. He stated unit is operating as designed (77333900647). Contacted Ms. Murrah, and went over service performed. Cleaned out tubing and water reservoir by hand. Added cleaner to reservoir and ran cleaning cycle. All tested good, no water leaks detected during service.

"Arrived on site for dryer not heating. Inspected unit and work area. Measured incoming voltage and found correct. Gained access to control board and inspected for possible stuck relay, no signs of sticking relay. Tested operation and attempted to measure voltage from relay but with failed element will not send voltage. Would need to replace element and perform air flow and voltage test.

"Arrived on site for washer leaking water. Inspected unit and work area. Removed top and back panel. Performed diagnostics mode and monitored operation. Found when unit was draining a large amount of water was leaking. Found hose the goes to U drain disconnected from tub. Reinstalled hose and add zip tie to work as a clamp. Performed diagnostics mode again and tested components. Found unit operating as designed, no water leaks detected during service. Cleaned door bellow and dispenser housing.

Arrived on site to replace left front burner. Replaced burner test unit and unit test good job complete.

Arrived on site to test unit for all burners besides left front not working. Test unit and found and modules. Unit has 5 will need 4 and switch igniters will need 4 at total for parts

Arrived on site to replace front door panel and handle. Replaced all parts test unit and unit test good job complete.

Arrived on site to test unit for control board not working. Test unit and found board getting power but no display. Replaced board test unit and unit test good job complete.

Arrived on site to resolve fan and control board. Replaced both parts test unit and unit pre heated to 400? job complete.

Arrived onsite for LIGHTS ARE ON - SELECT START WILL NOT ENGAGE A CYCLE - THERE IS POWER - SAME ISSUE. Contacted SW for assistance. After reviewing what all has been done. SW had me remove heater for inspection. During inspection determined that the element is intermittently failing during nor vibration of unit during operation. Recommend replacement of element. Replaced element and thermal fuse and test the unit unit operates as designed

Arrived on site to diagnose a refrigerator that is not cooling properly. Found temps correct at time of service and advised customer on possible causes of temporary cooling issues.

"Arrived on site to inspect microwave not venting. Upon further inspection, the customer advised that when cooking on the cooktop, fumes dont get sucked out through the vent. Tested the vent and didnt hear the damper open. I found the damper bent causing it to get caught on the cutout and not open properly. Adjusted the damper and retested and unit is operating as designed. Tested unit with a piece of paper at the venthood and the suction took the paper into the vent as designed. Job completed."

"Arrived on site to inspect refrigerator ice maker tray broken. Upon further inspection, I found the ice maker tray hanging down by its harness as it separated from the ice maker frame. I removed and replaced the ice maker and tested in diagnostics tests #44 & 4 Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to inspect washer valve leaking. Upon further inspection, I removed the top panel and found the valve mount broken and the valve twisted out of place. Made sure the water was turned off and removed the water hose. I didnt find any cracks in the valve housing. Customer advised when the water was connected and turned on, the valve began to leak. I removed and replaced the valve and placed the unit in diagnostics and tested. Unit is operating as designed and no water leaks found. Job completed."

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found the FC evaporator engulfed in frost. Found both sections warm. Tested the defrost thermistor and found it at 195kohms at 85VDC. according to the chart, its out of range. I tested voltage to the element and it was good and it ohmed out good as well. I placed the unit in diagnostics and tested and found all tests good. I removed the ice/frost from the evaporator and removed and replaced the evap harness, defrost thermistor and main control and tested. Unit is operating as designed and beginning a good defrost pattern. No water leaks observed during service, job completed. I contacted the customer and left a vm on their phone advising of the repairs."

"Arrived on site to inspect dishwasher detergent dispenser not working and the door handle loose. Upon further inspection, I found the doo rah doe loose on the right side and tightened it. I placed the unit in diagnostics showing no error codes and tested. I found the dispenser door broken off. The unit is operating as designed. I removed and replaced the dispenser and retested. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I was to replace the magnetron and power cord. Customer advised that since previous tech was here, the unit has been heating just fine. They advised that the electrician placed a new recessed outlet behind the unit but the cord was crimped. I tested the unit with my microwave tester and the unit is operating as designed but its making a vibration noise. I pulled the unit out and found the power cord badly bent. I removed and replaced the power cord. Placed the unit back in its spot and tested with my microwave tester and a cup of room temp water. At the end of testing, the unit operated as designed as my tester sensed the magnetron functioning and the water in the cup was heated and the vibration noise was gone. Job completed."

"Arrived on site for washer having error code F2-E Inspected unit and work area. Performed diagnostics mode and checked fault codes. Found fault code F0-E7 load detected durning cleaning cycle and F2-E2 HMI disconnected from ACU. Cleared fault codes and ran test cycle. Monitored operation and found all components operating as designed. Gained access to ACU and HMI. Measured voltage and polarity a unit and found correct. Found shorted circuit on HMI. Removed failed HMI and installed new. Checked model info and ran encoder test. All tested good, no water leaks detected during service. Spoke with customer on service performed."

"Arrived onsite for LIGHT COMES ON - NOT HEATING - EVEYTHING ELSE WAS WORKING. Upon arrival test unit and would not heat cup of water. Need to replace magnetron,diode,and capacitor. Contacted claims for AUTHO. Claims gave the OK. Replaced magnetron,diode, and capacitor. Test unit by heating cup of water . Unit operas designed. Job complete"

Arrived on site for a range that is not getting hot enough during a big cycle. Inspected unit and work area. Ran the unit through diagnostics and did not find any stored air codes. Checked my resistance on the thermostat and confirmed that it was reading proper temperature. Tested both bake and broil elements. Both turned on and were operating as designed. Ran the unit up to 375? temperature after adjusting the temperature calibration by 25?F north of where it was. Tested the unit and found the unit cycling between 405?F and 352?F. Advised customer that it was a little high but they can adjust their oven as necessary being a few degrees over. The unit is now working as designed. Call complete.

Arrived on site for refrigerator that has no display on the user interface. Inspected unit and work area. Confirmed the customers complaint and replace the user interface. The unit began to work and operate as designed. Call complete.

"Arrived on site for a refrigerator thats not cooling the refrigerator section again. Inspected unit and work area. Confirmed the customers complaint and found a defrost issue in his refrigerator section. I tested the evaporator fan and found the evaporator fan running. I checked the refrigerator compartment evaporator thermistor and found at reading 25 k ohms (-7?F). I found the refrigerator compartment thermistor reading 7 k ohms (42?F). I called Whirlpool Techline and spoke to Andrew SR# 773389720 He had me run through various checks and advised to switch over the defrost pattern from the adaptive defrost to the basic 8 hour defrost. He then advise for me to run the unit through test number four to make sure that the valve was not leaking refrigerant into the refrigerator section when trying to cool the freezer section. After defrosting the evaporator, I ran through test four and found the unit cycling as designed. Was advised to not make any repairs at this time as we have replaced all other defrost issue components. I was advised to have the customer call back and further issues persisted and they would send the unit for review. Advise the customer to call back if any other issue persists. Call complete."

"Arrived on site to test unit for Han noise, tested unit found fan housing broken and hitting the fan blade, replaced blower, tested unit unit now running as designed job complete"

"Arrived onsite for The washer does not begin the cycle. It turns on, but it does not fill with water or spin. Upon arrival .test unit and power button was not responding. Was able to get into diagnostics and found F5-E2 door lock error code. Mrs stated that she began to have issues after she interrupted the unit to add more articles. Cleared the error codes and test unit unit is now operating as designed.No leaks present at this time. Job complete"

"Arrived on site for a refrigerator that is losing power still. Inspected unit and work area. The customer advised that since the last repair, they initially had three power outages within the same day that the technician was there but then did not have any further issues for quite some time. They called back because they had another power outage this past weekend. Ran through some tests on the unit and could not get anything to power off the refrigerator. Went over the script with the customer about these DC voltage issues on these units. The husband advised that he was not going to sync any more money into this machine as this unit has had consistent problems and he does not want to throw any more money on it. He advised that he was going to contact whirlpool and to not move forward with any further repairs at this time. Hes going to try to see if they can either cover the repair or give him a concession towards a new refrigerator. Call complete."

Arrived on site to diagnose a dishwasher that is leaking.

"Arrived to inspect washer not starting. The unit had F5E2, F3E1 and F0E1 stored in memory. I found the unit would not engage the door lock and tested a new latch. The unit would still not lock. I removed and replaced the control and the unit operated as designed. No leaks observed during service.

"Arrived on site for ice chute leaking . Found insulation in door flap failing and creating moisture to build up around air leak. Ordering center door ,seal and insulation ; ordrng 1 241688501 (Door center) and 1 241688501 (Door insulation) and 1 241688701 (Door seal)"

Arrived on site for one FZ led out and the rest dim . Replaced LEDs per service pointer in both sections. All lights are functioning properly . No water leaks detected at time of service. Job complete

"Arrived onsite for washer not running properly. Upon arrival inspected unit. Tried running test cycle but unit failed. Unit has LE error codes. During spin test unit is rubbing/grinding then stops. Unit will fill but not drain. Unit is also stacked in a closet. Will need a second tech to access components and inspect parts. ordrng 1 4681EA2001T (Pump) and 1 AHL72914401 (Rotor) and 1 AJB73816004 (Stator)"

Arrived on site and replaced control board and dispenser drawer diagnosed on previous visit. After replacement washer will now complete a diagnostic cycle. Job complete

Arrived onsite for range with storage drawer sagging at the front. Upon inspection I found that the unit was missing the drawer glides. Ordering research for glides office to reschedule. Left VM for cx about this ; ordrng 1 ResearchGLIDE-DRWR (GLIDE-DRWR)

Arrived onsite and used pad to repair noisy refrigeration condenser vibration. Unit is now operating as designed. All checks good.

Arrived onsite for washer not completing cycle. Upon inspection I found the only cod stored F8E1 Valve failure. Unit is stacked will need Second tech to complete diag. Returning with all prescreened parts. off to reschedule.; saved tckt

Arrived onsite for dryer smell and not drying for a time. Tested unit and found all checks good. Advised customer on maintaining air duct and other maintenance concerns. Unit is now operating as designed.

Arrived on site for a refrigerator with the light not working. Upon further inspection I found the RC LED out. I also found the liner damaged where the door switch is. I found the RC LED bad and needing replacement. I am ordering both the LED and door switch to replace. Office to reschedule.; ordrng 1 W11577968 (RC LED) and 1 W11123941 (Door Switch)

Arrived onsite for questions and concerns and provided customer with instruct based on questions about operations and design.

Arrived onsite for for range oven with light that wont turn off when the door is closed or the button is pushed on the console. I and ordering x1 SWTCH-LITE and ROD-DOOR. Office to reschedule ; ordrng 1 W11370463 (ROD-DOOR) and 1 WP9757262 (SWTCH-LITE)

Arrived onsite for not heating. Arrived onsite and found unit operating with burnt shorted power cord. Replaced damaged power block. Unit is set up to operate properly. Customer will replace the power supply cord. All else checks good.

"Arrived onsite for refrigerator ice maker not producing. Upon inspection I found that the icemaker wouldnt reset. I am ordering 1x ice maker and rescheduled; ordrng 1 AEQ72909602 (ICE MAKER ASSEMBLY,KIT)"

"Arrived onsite for repeat defrost issue. Cuwromer had the unit turned off for 4 days prior to arrival. Checked deli control for obvious signs of water damage, some water stain but not corrosion. Read disclosure on findings with 5 door refrigerators and stacking issues that are common. Customer will reach out to Kitchenaid for assistance before deciding on whether or not to proceed."

"Arrived onsite for refrigerator not cooling properly. Upon inspection I found that there was a rip on the right side rc door gasket, customer also informed me that there was ice buildup in that back of rc and fc which could be caused buy the torn gasket. I check the thermistors though disagree mode and found them good tested the rc fan and fc fan and found the good I checked the drain tube for clogs found none and the drain tube was not sagging. The unit was running when I arrived and was cooling ; ordrng 1 W10917313 (GASKET-DOR)"

Arrived on site to replace previously ordered parts for range. Replaced rf burner and tested unit. Found all is functioning properly at this time.

Arrived on site for a refrigerator with the lights not working. I found both the RC lights and the FC light bad. I am ordering all three parts and the office will need to get autho and reschedule. ; ordrng 2 WPW10515057 (LED)s and 1 WPW10515058 (Top RC LED) and 1 AUTHO (Autho)

Arrived on site to diagnose a range that is making whooshing noises in oven. Found all is operating normally and customer is hearing gas burner lighting.

Arrived on site for a dryer making a loud noise. Upon arrival the customer stated it is a loud screech and tends to happen when there is a load in it. I tested the unit and was not able to replicate the sound. I gained access to the inside of the unit and found the felt on the front drum bearing was ripped apart and bad. This was allowing the drum to dig into the plastic bearing and physically damage it. In order to repair the unit it will need new felt and a front drum bearing. Ordering both and the office will reschedule. ; ordrng 1 WE09X20441 (Felt) and 1 WE3M26 (Front Drum Bearing)

Arrived on site to diagnose a range that is not heating in the oven. Found DSI module shorted and replaced it. Tested unit and found all is functioning properly at this time.

Arrived on site and replaced front panel and this has corrected door alignment. While dryer is running a thumping can be heard. Found bearing slide on drum has broken. New one will be needed to correct the issue.; ordrng 2 279441 (Bearing slide)s

Arrived onsite for not drying and tested. Found unit is operating as designed. provided customer instruct on dishwasher drying well. All checks good.

"Arrived on site for a refrigerator not cooling. Upon arrival the customer stated that the refrigerator was making a loud click followed by a hum and then would go quiet. They found this would continue to happen, therefore, they unplugged the unit. The customer had the unit pulled out. Upon further inspection I found some indentions from the wheels on the ground and showed it to the customer. I put pics in SD of this. I plugged the unit back in and was able to replicate the failure. I then checked amp draw to the start device and found it ramping to 9 amps and then dropping. This indicates a bad start device. I installed a new start device and found the same issue. This indicates a compressor failure. I am ordering SS and the office will reschedule with a SS tech and 2 hour job. ; ordrng 1 SSParts (Service Management Ordering) and 1 2Hour (2 Hour)"

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the door latch assembly and tested. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived onsite for dryer not turning on. Upon inspection found unit would not start. Turned drum and was spinning freely. Disassembled unit and found belt loose, idler on the base and motor shaft broken. Will need Motor replacement. Ordering blower wheel and and repair kit. Office to prescreen for not heating.; ordrng 1 279827 (Motor) and 1 WP694089 (Blower) and 1 4392065 (Repair kit)"

Arrived on site to diagnose a dishwasher that is not cycling properly. Homeowner was told unit was in warranty and would be covered. Unit is over 12 months old and is out of warranty.

"Arrived on site to test unit for error, tested unit found wash basket has broken off the spider arm and rattling and scrapping in tub damaging bellow, clamp and shocks, will require a complete rebuild, tub assembly ,front and rear basket, tub seal, shocks, bellow, outer bellow clamp and 2 men 2 hours, office to get authorization and reschedule ; ordrng 2 DC66-00470A (Front damper shocks)s and 1 DC97-04973B (Outer seal clamp) and 1 DC64-01570A (Bellow) and 1 DC97-14380A (Drum assembly) and 1 DC69-00804A (Tub seal) and 1 DC97-14604D (Rear tub) and 1 DC97-14541B (Front tub) and 1 2men (2 hours)"

Arrived on site to diagnose a dishwasher that is not cycling properly. Found circ pump failed and replaced it. Tested unit and found all is functioning properly at this time. No leaks were found after service was performed.

"Arrived on site and found saved error codes F9E4, F7E Found polarity is reversed at terminal block corrected this and cleared errors and ran a diagnostic cycle and it did not get past step two and then shows F7E2 and saves F9E4 . If washer is started on a normal cycle it will show the correct time and then a few seconds after door is closed it will show eight hours and one minute and nothing happens. Sent a video to KV/service management. Spoke with techline and they recommended checking windings on motor and they check good. They recommended replacing control board and control panel at the same time. 7733898747; ordrng 1 W11556556 (Console) and 1 W11505996 (Control)"

"Arrived on site. Replaced defective mullion rail tested door operation good. For no ice issue found kink at water line,removed kink tested icemaker unit working as designed."

"Arrived to inspect shaking. I found the hub assy was loose, but could not access it due to a seized agitator and I applied penetrant to soak in prior to our return. The gear case had signs of oil leakage and it was spread throughout the lower part of the machine. Office to order gear case, cam, belt, drive hub and wash plate required. CX is aware to not attempt use until we return to complete. No leaks observed during service.; ordrng 1 W11550891 (Agitator) and 1 W10528947 (Hub Assy) and 1 W11454734 (Gear Case) and 1 W10721967 (Cam) and 1 WPW10006384 (Belt)"

"Arrived on site. Found ui and no lights powering on removed removed cover found screws to extensions off,adjusted screws tested door operation lights and ui working.

"Arrived on site for washing machine stoping Mid cycle and not spinning out clothes. I inspected the unit and work area. I found no fault codes in diagnostics. I ran a diagnostics cycle and found the unit running as designed. I gained access to the gearcase and found no signs of premature wear, and no oil leaks. I removed the slider and found it and the rotor stator in good condition. I gained access to the control and tested the drain pump and recirculating pump, I found both in range. I checked the water valve and found it with in range and the lines and filter clear. I checked the pressure hose and found it clear. I am ordering the control as it is not sensing the water level properly and shutting off. The office will reschedule when we have eta on the part. ; ordrng 1 W11419171 (Control)"

Arrived on site for refrigerator needing previously diagnosed Evap fan motor and thermostat asm. Upon rival installed required parts and then reassembled unit and verified that icemaker still functioning as designed. Informed customer that unit would need a solid 24 hours to stabilisd him as well as an additional 24 hours to fill the bucket up with ice. Call complete

"Arrived on site to test unit for loud humming noise, tested unit was not able to mimic sound, advised customer to monitor and record video, of sound and provide it to use on returning trip, bleach dispenser is not hold bleach, will need bleach dispenser as well on returning trip, office to reschedule ; ordrng 1 5221ea1008f (Valve) and 1 ACZ73410702 (Bleach dispenser)"

Arrived on site for refrigerator needing previously diagnosed defrost related parts. Upon arrival installed all required parts and then reassembled unit and inform customer to give unit 24 hours to stabilize and cool temps as well as an additional 24 hours to fill bucket back up with ice. Call complete

"Arrived on site to test unit for not starting tested u it found motor humming but not turning, replaced shift actuator and control board, unit still not running correctly, ordering motor and capacitor office to reschedule ; ordrng 1 W11026785 (Motor) and 1 W11395618 (Capacitor)"

Arrived on site for dishwasher wall oven not turning on. Upon arrival confirmed issue. Found stable 240 connection but found charring and damage on ACU as well as charring on thermal fuse. After replacing thermal fuse and ACU I also inspected main harness at terminal and found all wires nuts loose. Tightened down all connections and found full oven functions restored as designed. Call complete

Arrived on site for dryer not heating. Upon arrival confirmed issue. After further testing I found element asm had failed and broke cutoff fuse when element burnt up. Replaced element/cutoff asm and reassembled and tested dryer. Found unit heating as designed. Also located exhaust for dryer outside and found clog. Informed customer they would need a dryer vent cleaning prior to using the dryer and to prevent any further wear. Call complete

"Arrived on site to test unit for dishwasher not starting, tested unit found start button and others on console a not responsive, cant put unit into diagnostics, a console will be needed , ordering console; ordrng 1 W10813131 (Console)"

Arrived on site for wall oven getting hot on exterior of unit. Upon arrival customer stated unit was releasing a lot of heat from underneath unit. Upon further inspection (45minute bake cycle) I found unit exhaust functioning and releasing heat from under cen5 as designed. Documented findings with techline Sr#773389919 Techline stated that due to how exhaust is built into unit its normal to feel high heat from exhaust. Unit functioning as designed. Call complete

"Arrived on site to test unit for basket wobble, tested unit found basket has separated in two on the bottom, will need new basket to fix issue, customer want new unit, stated to customer if parts are available I have to fix it, provided customer with whirlpool customer service number, called tech line and presented my findings, was authorized to proceed with repair, SR#7733898682, ordering basket office to reschedule ; ordrng 1 W10554251 (Basket)"

"Arrived on site for light issues. Diagnosed a defective led module,per service pointer installed updated led modules. Autho S84638"

Arrived onsite and found customer testimony to indicate control symptoms because sometimes the dishwasher would work and other times it would not. Attempted to drill out the stripped screw unsuccessfully for 10 minutes. Ordering the panel and inner door so that the door can be rebuilt as the door will need to be bent and damaged to separate them. Office to reschedule. ; ordrng 1 W11461694 (Panel) and 1 W11559689 (Inner door)

Arrived on site for Asher needing previously diagnosed gearcase and cap. Upon arrival reconfirmed issue and installed both required parts. Reassembled and tested unit. Found no leaks and washer now functioning as designed with no noise. Call complete

Arrived onsite for not drying. Upon arrival test unit with vent test kit and tested poor. Also checked blower and found lots of lint in housing. Thermal fuse is good. Found fractured element. Also noticed unit did not have feet and was sitting directly onto the floor. Ordering element and 4 feet. Office to reschedule ; ordrng 1 WP3387747 (Element) and 4 49621 (Foot)s

"Arrived to inspect door issue. I found the mullion was incorrectly molded and causing the bottom of the door to not be able to seal. I applied a straight edge to the lower mullion to lower front metal border section and found nearly a 1/4 gap. The top left hinge was bent and the metal backer and outer skin were deformed. I contacted the mfg tech line, tech JR and advised of my findings. File# 7733901022 Due to the issues of the mullion and upper left hinge, the unit has been put in for replacement. No leaks observed during service."

Arrived onsite for fridge is not cooling condensation in fridge on back wall - control light went out to set temp. Upon arrival inspected unit. Found the drain pan is clogged and causing sheet of ice to block air flow to RC. Also temp control on front assembly housing is out. Freezer will need to be thawed out naturally and towels available for the melted ice. Part needs to get researched. Office to reschedule ; O-emld tckt

"Arrived to inspect noise. I found the CX was using after-market filters and they would pop the filter door open. I was able to adjust the housing to get it to stay closed and the CX will replace the filter with a factory authorized unit if the issue persists. No leaks observed during service.

Arrived on site to test unit for unit not drying correctly. Found and heating element. Will replace element ; ordrng 1 W10703867 (Heater)

"Arrived on site to replace icemaker and UI/control kit from previous diagnosis. Found no issues with ice maker as it was responding to diagnostics. Ice maker thermistor was in range, took reading from dispenser UI j10-1 to j10 Temps were correct in FC, RC and ice compartment. Thermistors were all in range. Water dispensing to ice maker properly. Replaced control/ui. If issues persist with ice maker recommend temp monitor. Job complete."

"Arrived onsite for SAFETY MW arced from the right side and had a burning odor present + tripped breaker and making odd noise. Upon arrival tested unit and found buzzing sound coming from high voltage parts. Found diode blown. Need to replace high voltage parts magnetron, diode, and capacitor. Call Safety team with findings. During conversation with SAFTEY, I was asked if unit is on dedicated circuit and unit is not it is in same circuit as range. Safety said that microwave must be on circuit of its own. SAFTEY has agreed that if customer calls electrician to connect Microwave on its own circuit, then they will cover the repair.

"Arrived to instal previously diagnosed and ordered parts. I removed the diverter assy and installed the replacement. I tested the unit and it operated as designed.

"Arrived onsite for Icemaker makes loud noise and is not making any ICE . Upon arrival found that the ice maker is not making noise ,it is the compressor.found the back cover crushed and inspected compressor and found the rear left and right mounts are not secured and the compressor is tilted forward. Called techline and tech recommends Replacement of compressor due to mounts being bent/ broken and for realignment of refrigerant lines. After push the compressor, the noise is now intermittent. Tech gave SR#7733899103 . SW will be ordering parts. Office to reschedule ; ordrng 1 WPW10496649 (Water tube)"

"Arrived on site to install previously diagnosed parts. Removed old parts and installed new ones. Tested all burners after reassembling to make sure everything was working. Unit is operating as designed no leaks observed during service, Job completed."