Near Austin, TX 78745
Robert
Job Details: 08/11/2020
REFRIGERATOR BOSCH B36CL80SNS/03 Arrived on job for complaints of not making ice. Ran test for icemaker and at end of cycle it called for water but valve failed. ; ordrng 1 12028324 (VALVE. )
Near Austin, TX 78746
Kevin
Job Details: 08/11/2020
WASHER WHIRLPOOL WFW97HEDC0 "Arrived on site and inspected washer and found F1E1 showing on display, cleared error code but diagnostic cycle will not start. Attempted regular cycle and it gave error code immediately. ; ordrng 1 CONTACTBEFORE (RESCHEDULING) and 1 W11031839 (cntrl-elec) and 1 WPW10660305 (cntrl-elec)"
Near Pflugerville, TX 78660
Kayman
Job Details: 08/11/2020
RANGE WHIRLPOOL WFC315S0JS0 Arrived onsite for damaged control panel. I replaced the control panel and tested range functions. All tested good unit is working as designed at this time. Job complete.
Near Georgetown, TX 78626
Tyler
Job Details: 08/11/2020
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site to diagnose range they had discolor Ed flames. On arrival I tested out the bake broil and cooktop features of the range and cannot reproduce the discoloration issue that the customers had notice prior to my visit. I found that prior to the customers move in they had had some cleaning crews come in and thoroughly deep clean the house the cleaning crew had accidentally left some of the cleaning residue solutions on the cooktop which were causing it to Turn Orange whenever it was being heated up and cook. I instructed the customers on the how to remove any debris or leftover cleaning solutions that might’ve been on the range in the event of this happens again in the future and how to properly ensure that no discoloration of flames are occurring if range were to be cleaned again. Unit is functioning 100% as designed there were no gas leaks before during or after visit call complete
Near San Marcos, TX 78666
Richard
Job Details: 08/11/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 Arrived onsite for the refrigerator freezer with dispenser leaking. Replaced freezer door and all functions tested fine. Complete
Near Leander, TX 78641
Lou
Job Details: 08/11/2020
REFRIGERATOR JENN-AIR JFC2290REP00 "Arrived on site to inspect refrigerator freezer door damaged. Upon further inspection, I found the FC door with a he lower center section. Also found the mullion not securing in the pivot plate. I adjusted the mullion and tested and it’s operating as designed. When I went to remove the new FC door from the box, I found that it had a small dent in the upper right corner. I am ordering the FC door and a CNOTE-RETURNING TECH TO INSPECT. office to schedule return service. No water leaks observed during service.; ordrng 1 13094917SQ (dor-fip ss FC) and 1 CNOTE (TECH TO INSPECT)"
Near Marble Falls, TX 78654
James
Job Details: 08/11/2020
ICE MACHINE KITCHENAID KUIC18NNXS0 "Arrived on site and tested operation. Found cutting grid broken. Unit fills, cycles and makes ice properly but the ice slab is hanging up on the failed cutting grid causing failure. Installed new grid. Unit tests good. Job complete"
Near Austin, TX 78750
Paul
Job Details: 08/11/2020
MICROWAVE BOSCH HMB50152UC/01 Arrived onsite for a microwave that makes a loud noise and starts sparking when started up. I found debris on the door and the microwave door frame at the bottom that caused the issue. I went over keeping the cavity of the unit clean with the customer. I cleaned the cavity and the door. I tested the unit and found it working as designed. I found no RF leakage around the door. Call complete.
Near Bastrop, TX 78602
Andy
Job Details: 08/11/2020
MICROWAVE WHIRLPOOL WMH31017HS3 "Arrived on site to install previously diagnosed magnetron, capacitor, diode and transformer. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time."
Near Killeen, TX 76549
Al
Job Details: 08/11/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived to inspect French door refrigerator frosting issues in freezer compartment.Confirmed the complaint and found the frosting was occurring on the left side.I used adhesive to seal the freezer compartment on all four sides of the cabinet..All water lines were dry at the time of service.Door closes properly.Job complete
Near Belton, TX 76513
Jonathan
Job Details: 08/11/2020
DISHWASHER WHIRLPOOL WDF590SAJM0 "Arrived on site for dishwasher that is turning itself back on after I completed the cycle. Inspected unit and work area. Customer advised that the unit after I complete a cycle will turn the drain pump and the heater back on 30 minutes to an hour after the cycle completes. Placed unit in service diagnostics and found no stored error codes. Ran unit through an auto test and unit ran as designed. I called Techline and spoke to Austin SR# 7728516269. He advised if the unit was turning itself on after the dishwasher had completed a cycle, it would indicate a bad control. He advised to replace the control and unit should work as designed. Replaced control and tested unit in an auto test. Unit ran as designed. Call complete."
Near Lago Vista, TX 78645
Paul
Job Details: 08/11/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived onsite for a refrigerator that the FC seems to be ok but the RC isn’t cold enough. On arrival the customer stated the unit appeared to start working again but stated the ice dispenser constantly is dripping water and the deli control isn’t working correctly. I tested the temps and the FC was at 0 degrees and the RC was at 37 degrees. I found the deli UI with 4 of the 5 selections not working and I found the ice box fan dragging causing the ice in the ice bucket to melt. Both need to be replaced to complete service. Ordering parts authorization, WPW10769076 cntrl-elec, & W10846539 fan. I explained to the customer that the UI was showing 0 in stock and explained the availability and shipping issue that have been going on.; ordrng 1 W10846539 (fan) and 1 WPW10769076 (cntrl-elec)"
Near Harker Heights, TX 76548
Tyler
Job Details: 08/11/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on site for a refrigerator not properly making ice. Upon further inspection of the unit I found that the icemaker had a thin layer of ice frozen around the harvest teeth. Customer also stated the freezer door mullion bar had not been closing properly (due running dry on grease) causing ice build up around the ice bucket dispensing area. After running a test harvest on icemaker I regreased the mullion and instructed customer to keep temp readings within freezer and ff compartments for a few days to insure no more hot air can reach up to icemaker unit. After test of ice maker everything is running as designed. Ice maker showed no signs of leaking and filled to proper level. Call complete
Near Austin, TX 78750
Paul
Job Details: 08/11/2020
MICROWAVE KITCHENAID KOCE500ESS07 "Arrived onsite for a microwave/oven combo unit that had a flame come out around the fan. I found the convection element had grounded out and blew a hole thru the baffle. The element, baffle, and possibly fan will need to be replaced. Ordering W11234761 baffl-conv & W10546519 element. Element is a psp item and I explained to the customer that the office would be in contact with a RS date.; ordrng 1 W10546519 (element) and 1 W11234761 (baffl-conv)"
Near Moody, TX 76557
Jonathan
Job Details: 08/11/2020
WASHER WHIRLPOOL WTW8500DC5 "Rubbed on site for washing machine that’s not starting a cycle due to a lid lock error. Inspected unit and work area. Placed unit in service diagnostics and found an F5 E2 (lid will not lock or lid lock failure) and F2 E1 (UI stuck key) error codes. Ran unit through a manual test on the lid lock and found lid lock locking but thinking that it wasn’t catching the lid replaced in the lock assembly and tested unit. Unit ran as designed had customer test two cycles and unit locked the lid, filled with water, and started agitating. Unit is working as designed. Call complete."
Near Waco, TX 76712
Jonathan
Job Details: 08/11/2020
REFRIGERATOR FRIGIDAIRE FFSS2615TS5 Arrived on site for refrigerator that has unlevel doors. Inspected unit and work area. Found freezer door slightly higher than the refrigerator door. Adjusted door height and tested unit. Unit is working as designed. Call complete.
Near Waco, TX 76711
Jonathan
Job Details: 08/11/2020
DRYER MAYTAG MEDC465HW0 "Arrived on site for dryer that’s not heating. Inspected unit and work area. Tested voltage at terminal block and found 224 V going across L1 to L2 and 117V going from L1 to neutral and L2 to neutral. Tested heater, thermal fix, fuse, and thermal cut off. Found thermal fix bad. Replaced thermal fix and tested unit. Unit is working as designed. Call complete."
Near Copperas Cove, TX 76522
Al
Job Details: 08/11/2020
REFRIGERATOR WHIRLPOOL WSF26C3EXY01 Arrived to inspect unit not dispensing. Customer advised her complaint is the ice maker isn’t working and water does dispense.Ordering WPW10251076 ice maker.Office to reschedule with customer customer.All water lines were dry at the time of service.Needs more work ; ordrng 1 WPW10251076 (ICE MAKER COMPLETE ASSEMBLY )
Near Austin, TX 78717
Paul
Job Details: 08/11/2020
REFRIGERATOR KITCHENAID KSSC48QMS01 "Arrived onsite for a refrigerator to replace the previous diagnosed sealed system parts. I replaced the drain pan heater, compressor, evaporator, & heat exchanger. I installed a low side service tap on the compressor and a dye drier in the system. I vacuumed the system and it held a 30 psi vacuum. I charged the system with 7.75 oz’s of R134A. I tested the unit and had a great frost pattern and pressures. The unit is working as designed. There were no water leaks present at the time of service.
Near Spring Branch, TX 78070
Noah D
Job Details: 08/11/2020
DISHWASHER KITCHENAID KDTE204DSS0 "Arrived on site to inspect dishwasher for loud draining, upon inspection found the drain pump running loudly as well as long drains, replaced sensor and pump, checked for all functions. Complete"
Near Austin, TX 78752
Scott
Job Details: 08/11/2020
WASHER MAYTAG MHWE251YG00 "Arrived on site for leaking washer . Found bellow was worn and had tears . Replaced bellow and ran diagnostics . All checked normal and no water leaks detected at time of service.
Near Austin, TX 78705
Kevin
Job Details: 08/11/2020
DRYER WHIRLPOOL WED560LHW0
Near Canyon Lake, TX 78132
Robert
Job Details: 08/11/2020
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on job for complaints of buttons not working. Did hard reset of console and test operation. If problem continues recommend replacement of console.
Near Waco, TX 76712
Tyler
Job Details: 08/11/2020
WASHER MAYTAG MVW7232HW0 Arrived on site for a washer that need a new lid lock and bezel. After installing parts everything was thoroughly tested and I was able to get the washer to work as it was designed during the repair process though when I first arrived I noticed that there were some odd burn marks on the back of the machine so as I was inspecting it I found that one of the capacitors on the main motherboard had somehow blown recently due to quite a few power outages at the customers claim that had back to back over the past couple weeks although the main board is still sending power everywhere that it should any time it has power down it discharges out of this capacitor and scorches the back panel just a bit we will need to return with a new main control in order to ensure that this will not occur again and I also instructed the customers to purchase a Surge protector in order to protect the washer from future power outages. ; ordrng 1 W11419171 (MAIN CONTROL)
Near Austin, TX 78705
Scott
Job Details: 08/11/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 Arrived on site for missing door gasket . Replaced door gasket . Ran diagnostics no error codes . No water leaks detected at time of service . Job complete .
Near Austin, TX 78705
Scott
Job Details: 08/11/2020
REFRIGERATOR WHIRLPOOL WRT318FMDM05 "Arrived on site for no cool fridge . Omhed out correctly. Replaced start device . Compressor running but no frost patterned . Ordering up drier ,port ,weight three hrs ( apt high rise ) ,compressor ,lock ring kit ,evap . No water leaks detected at time of service. Call to set return ; ordrng 1 LOCRINGKIT and 1 SERVICEPORT and 1 UVDRIER and 1 W11209866 (compressor) and 1 W11407409 (EVAP ) and 1 WEIGHT3HRS"
Near Austin, TX 78705
Kevin
Job Details: 08/11/2020
REFRIGERATOR WHIRLPOOL WRT318FMDM05 "Unit is in 909 at this time, arrived on site and inspected refrigerator and found after running it for 30 minutes there is no frost pattern visible, took picture. Will need a sealed system repair. ; ordrng 1 8201786 (start device,combo) and 1 W10143759 (drier (service)) and 1 W10913906 (coupler) and 1 W11209866 (COMPRESSOR ) and 1 W11407409 (EVAP )"
Near Austin, TX 78705
Scott
Job Details: 08/11/2020
DISHWASHER WHIRLPOOL WDF550SAHS Arrived on site for dead dishwasher . Found Tripped breaker . Ran complete light wash cycle while working on two other appliances . No issues found after resetting gfi breaker . No water leaks detected.
Near Horseshoe Bay, TX 78657
James
Job Details: 08/11/2020
DISHWASHER KITCHENAID KDTM404KPS0 "Arrived on site and installed new rollers, mounting brackets and drain tube. Tested operation and found unit working properly and all water connections dry at time of service. Job complete"
Near Austin, TX 78705
Scott
Job Details: 08/11/2020
REFRIGERATOR WHIRLPOOL WRT318FMDM05 "Arrived on site for no cool fridge . Found compressor not kicking on , omhed out correctly .relay would click several times . Start relay needed . No water leaks detected at time of service. Call to set return .; ordrng 1 W11092533 (start-dev)"
Near Austin, TX 78702
Leonardo
Job Details: 08/11/2020
MICROWAVE KITCHENAID KOCE500ESS05 Arrived on site to test unit for inverter error code. Tried to get unit out and found unit had been put on stick to level the unit. Will need to pull fridge out of the way and need 2 man on this to test unit and repair the unit. Advised customer will need a 2 hour 2 man job. Office to reschedule ; ordrng 1 2HOURJOB (2 HOUR JOB ) and 1 2MANJOB (2 MAN JOB )
Near Austin, TX 78722
Jacob
Job Details: 08/11/2020
FREEZER WHIRLPOOL KRFF507HPS00 Arrived onsite to replace parts. Replaced tube and heater to the ice maker. Told customer will take about 24hrs till ice is made. No leaks at this time. Job complete
Near New Braunfels, TX 78132
Robert
Job Details: 08/11/2020
RANGE KITCHENAID KDRS483VSS03 Arrived on job for complaints of 30 inch oven not heating properly and light not going out when door closed. Found during preheating the convention fan would start and stop constantly. Recommend replacement of appliance manager. And door latch. ; ordrng 1 W10852104 (cntrl-elec) and 1 W11029221 (latch-door)
Near Leander, TX 78641
Lou
Job Details: 08/11/2020
REFRIGERATOR WHIRLPOOL KFIV29PCMS02 "Arrived on site to inspect refrigerator lights not working. Upon further inspection, I found the lights in the right side of the RC section and the FC light were not working. I quoted the customer $179.99 for service/labor fees and $99.25 for the FC module for a total including tax of $302.28. Customer agreed to the repair and paid in full with CC. I removed and replaced the FC light module and tested. All lights are functioning properly. No water leaks observed during service, job completed."
Near Marble Falls, TX 78654
James
Job Details: 08/11/2020
WASHER MAYTAG MVWB835DC4 "Arrived on site and installed new gear case, slider, valve, hinge and lid. Tested operation and calibrated control. Unit tests good. Job complete"
Near Kyle, TX 78640
Richard
Job Details: 08/11/2020
WASHER WHIRLPOOL MAH5500AWW Arrived onsite for the washer not spinning clothes dry properly. During testing found that that all 4 damper shocks are worn out . Complete
Near Austin, TX 78738
Brandon
Job Details: 08/11/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ "Arrived on site for customer complaint of ice door being stuck in open position, found unit to be working as designed at time of service. Explained to customer it was possible that a bigger chunk of ice got stuck in ice chute and prevented the ice door from closing all the way. Unit tested good."
Near Killeen, TX 76542
Tyler
Job Details: 08/11/2020
DISHWASHER GE GDF510PSD2SS "Ge tech line Case#: 04275713. Arrived on site for dishwasher still not heating properly. After speaking with ge tech line, the ge rep instructed me to run diagnostic tests on the main ac harness connection as well as the flood switch. After testing ac harness I found that the thermistor wired into is still repeatable tripping and won’t give proper readings. Rep also instructed the flood switch will need to be replaced because one of the multifunctional settings with the thermistor built into that part also has a issue with giving proper water temps. Will need to order both flood switch and main ac harness pump kit. ; ordrng 1 WD21X10519 (switch flood) and 1 WD49X23778 (p1a wash pump/harnes)"
Near Cedar Park, TX 78613
Jonathan
Job Details: 08/11/2020
REFRIGERATOR WHIRLPOOL WRT112CZJB00 "Arrived on site for refrigerator not cooling and customer stated door will pop open by its self. Inspected unit and work area. Found unit not defrosting. Performed diagnostics mode and activated heater. Found heater not activating. Went to test voltage and found heater not connected. Corrected connectors and tested defrost cycle. All tested good. Found good seal on RC door. All operations tested good, no water leaks detected."
Near Georgetown, TX 78633
Al
Job Details: 08/11/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived to install previously ordered part.Removed and replaced the ice door.Reassembled and unit tested as designed.No air leaks.All water lines were dry at the time of service.Job complete
Near Austin, TX 78747
Leonardo
Job Details: 08/11/2020
RANGE AMANA AGR5330BAS3 "Arrived on site to test unit for oven not igniting. Tested unit found bad ignitor. Replaced ignitor. Tested unit to 350, unit works good. Job complete."
Near Austin, TX 78717
Lou
Job Details: 08/11/2020
VENTHOOD KITCHENAID KVWB406DSS1 "Arrived on site to install previously diagnosed and ordered parts. Due to the venthood Perimetric panel not seating correctly I am to replace the panel, clips and screws. When I removed the panel, I found that the hinge rivets were missing which was causing the panel to swing open and closed and not close properly. I replaced the panel and clips and installed new rivets to the hinges to hold them in place. Tested the unit and it is operating as designed."
Near Austin, TX 78704
Jacob
Job Details: 08/11/2020
REFRIGERATOR JENN-AIR JF42NXFXDE02 Arrived onsite for unit for lights not working inside refrigerator. Looked at unit. Saw that lights were out. Replaced 3rd and 2nd light on the right side of the cabinet. Lights came on. Tested lights. Lights test good. No issues at this time. Job complete.
Near Austin, TX 78745
Leonardo
Job Details: 08/11/2020
RANGE IKEA IGS900DS04 "Arrived on site to test unit for top oven bake not igniting. Tested unit found bad ignitor. Replaced ignitor under ikea 5 year warranty. Documented and verified receipt of purchase. Tested unit, unit works good. Job complete."
Near Austin, TX 78758
David
Job Details: 08/11/2020
WASHER MAYTAG MVW7230HW0 "Arrived on site to diagnose washer that had an F0E4 error and a leak on use. Per notes called tech line and spoke with Sterling SR7728511497. Found water lines for hot and cold installed backwards at the valves. Cold was I’m hot and hot in cold. Also found loose connection. Revered hoses. Retested unit and error did not duplicate. I ran several diag cycles and a quick wash and could not verify any kind of a leak. Unit was dry. Advised customer that I did see an overload code, and overload / off balance can cause water to go over the tub ring. At this time all connections are tight and no water leak was duplicated. All is now working as designed. Call complete."
Near Dripping Springs, TX 78620
Brandon
Job Details: 08/11/2020
DISHWASHER GE PDT715SYN2FS "Arrived on site to replace damaged door, opened package in front of customer, found new door had a slight ding on the top right center of panel. Ordering new outer door panel. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 WD34X25756 (DOOR)"
Near Los Robles, TX 78738
Brandon
Job Details: 08/11/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 "Arrived on site for customer complaint of lights not working in freezer or top of refrigerator, found failed control and module, I replaced control and module, unit tested good."
Near Austin, TX 78717
Lou
Job Details: 08/11/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived on site to install previously diagnosed and ordered part. Due to the console failure, I removed and replaced the console and tested. Unit is operating as designed. Job completed."
Near Marble Falls, TX 78654
James
Job Details: 08/11/2020
REFRIGERATOR KITCHENAID KRMF606ESS01 Arrived on site and installed new ice maker and ui. Tested operation and found ice maker not filling and dispenser not dispensing water. Found flood safe supply line has cut water to unit. Disconnected supply to reset and tested. Unit tests good. Job complete
Near New Braunfels, TX 78132
Noah D
Job Details: 08/11/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site to inspect fridge for frost in freezer, upon inspection found the freezer frosted over, realigned slides and checked for gaps, no gaps found. Complete"
Near Austin, TX 78721
Jacob
Job Details: 08/11/2020
DISHWASHER KITCHENAID KDTE104DSS1 Arrived onsite for unit to replace sump and motor. Replaced sump and motor. Tested unit. No issues at this time. Job complete.
Near Austin, TX 78729
Scott
Job Details: 08/11/2020
RANGE WHIRLPOOL WFE320M0ES2 Arrived on site for unit not powering up . Got f-9 error code . Found outlet is dropping leg of power . Customer will need electrician to repair outlet . Job complete
Near Kingsbury, TX 78638
Noah D
Job Details: 08/11/2020
REFRIGERATOR FRIGIDAIRE LGHB2867PFHA "Arrived on site to inspect fridge and install parts order per last visit, siliconed all air gaps and had customer approve, changed user interface and checked for issues. No problems or air gaps found. Complete"
Near Marble Falls, TX 78654
James
Job Details: 08/11/2020
REFRIGERATOR MAYTAG MFI2269FRW00 Arrived on site and tested operation. Found left end cap has broken tab not allowing deli drawer lid to stay closed. Installed new end caps and tested operation. Unit tests good. Job complete
Near New Braunfels, TX 78132
Noah D
Job Details: 08/11/2020
DRYER WHIRLPOOL WED8500DC4 "Arrived on site to install parts per last visit, upon inspection found the thermistor needed to be changed, replaced thermistors and found no issues. Job complete"
Near Round Rock, TX 78665
Andy
Job Details: 08/11/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site for oven fan low speed code. Tested and inspected unit and found failed control and blower fan. Removed failed control and replaced with new. Ordering needed blower fan. Office to schedule return trip.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11248652 (blower)
Near New Braunfels, TX 78130
Noah D
Job Details: 08/11/2020
DISHWASHER WHIRLPOOL WDF330PAHB2 "Arrived on site to inspect for not drying, upon inspection found all functions working and heater turned on, instructed customer on how to use dishwasher and gave sample of jet dry. Complete"
Near San Marcos, TX 78666
Richard
Job Details: 08/11/2020
REFRIGERATOR KENMORE 596.7238341 Arrived onsite for the refrigerator freezer section has frost build up. During testing found that the the freezer door is not sealing properly causing the frost build up. Previous repair company tried to fix it but failed and compromised the freezer door. Will need to replace the freezer door and gasket. Ordering parts and office to schedule ; ordrng 1 AUTHORIZATION (AUTHORIZATION NEEDED FOR REPAIR ) and 1 LW10547320 (dor-fip ss) and 1 W10625067 (bracket) and 1 W10625068 (bracket)
Near Austin, TX 78738
Brandon
Job Details: 08/11/2020
WASHER WHIRLPOOL WTW5000DW1 "Arrived on site for customer complaint of unit leaking, found leak coming from wall drain, washer tested good.
Near Harker Heights, TX 76548
Jonathan
Job Details: 08/11/2020
REFRIGERATOR FRIGIDAIRE FFTR1814TWB "Arrived on site for refrigerator that’s not cooling. Inspected unit and work area. Customer advised the issue is that the freezer is calling but the refrigerator has never called. Removed freezer evaporator cover and found frost build up over entire evaporator and a piece of ice built up over the air tunnel going down to the refrigerator section. Removed ice chunk and steamed out frost buildup. Tested defrost sensor, heater and defrost timer and found the defrost timer bad. Replaced defrost timer and tested unit. Unit began to cool and defrost timer worked as designed . Unit is working as designed. Call complete."
Near Lakeway, TX 78738
Brandon
Job Details: 08/11/2020
REFRIGERATOR GE CYE23TSDCSS "Arrived on site for customer complaint of frost on back wall for refrigerator and unit not cooling properly. Called GE techline, checked heater circuit, heater circuit tested good, checked defrost thermistor at control, showed open thermistor. I cut and spliced thermistor, still showed open at control,
Near Kingsbury, TX 78638
Noah D
Job Details: 08/11/2020
WASHER AMANA NTW4516FW2 "Arrived on site to inspect washer for not allowing water inside, upon inspection found the valve clogged, changed out valves per last tech and checked for issues, none found. Complete"
Near , TX 78611
James
Job Details: 08/11/2020
WASHER MAYTAG MVWB765FW3 Arrived on site and installed ew harness. Ran diagnostics and found unit not shifting from agitate to spin. Found shifter assembly missing. Installed shifter assembly and tested operation. Unit tests good. Job complete
Near Austin, TX 78741
Robert
Job Details: 08/11/2020
DRYER WHIRLPOOL WED5620HW0 Arrived on job for complaints of no power. Found panel not working. Replaced panel.
Near Horseshoe Bay, TX 78657
James
Job Details: 08/11/2020
ICE MACHINE JENN-AIR JS42PPDUDB02 Arrived on site and tested operation. Found ice door arm and ice door have come loose from motor. Found ice motor and door would need to be replaced. Installed new motor and door. Tested operation and found unit working properly. Job complete
Near Austin, TX 78738
Leonardo
Job Details: 08/11/2020
OVEN WHIRLPOOL KEBS208SSS04 Arrived on site to test unit for upper oven not working. Test unit and found bad control and touch pad.
Near Briarcliff, TX 78669
Leonardo
Job Details: 08/11/2020
OVEN WHIRLPOOL WOS51EC7HS00 Arrived on site to test unit for not heating. Test unit and foundopend thrmst fix. Replaced test unit and unit test good unit heated to 350
Near The Hills, TX 78738
Brandon
Job Details: 08/11/2020
FREEZER KITCHENAID KBFN506ESS01 "Arrived on site for customer complaint of ice falling down out of ice bin after bin was full. Found ice maker producing ice, nail arm in proper position, instructed customer to manually shut off ice maker because there is nothing that can be done about the design of this unit. Tested good."
Near New Braunfels, TX 78132
Robert
Job Details: 08/11/2020
RANGE WHIRLPOOL JDRP436HL00 Arrived on job for complaints of rear middle burner not working. Found burner head damaged. Replace burner.
Near Pflugerville, TX 78660
Kayman
Job Details: 08/11/2020
WASHER WHIRLPOOL WTW4850HW1 Arrived onsite for washer stopping mid cycle or not spinning just humming. I put the unit into diagnostics and when it got to the spin cycle the motor just began to hum I did not hear the actuator shift the cam into position so I replaced the shifter and cam and retested but still just humming . I also noticed the motor extremely hot to the touch. I replaced the control in attempt to remedy these issues but still did not. I am ordering the main lower harness and capacitor for the drive system. Office to RS due to availability of the part (W11156556) lower harness (W11395618) capacitor. Leasing would like to be notified of RS date ; ordrng 1 W11156556 (harns-wire) and 1 W11395618 (CAPACITOR )
Near Georgetown, TX 78628
Jonathan
Job Details: 08/11/2020
ICE MACHINE KITCHENAID KUID308ESS2 Arrived on site for ice machine that is running hot and taking a while to make ice. Inspected unit and work area. Found unit sitting in a closed off cabinet and unit running a little warm. Removed back cover and found condenser fan running. After pulling it out of the cabinet unit began to cool down within minutes. Found condenser fan blowing air out of the back of the unit. I called Whirlpool Techline and spoke to Scott SR# 7728507970. He advised that with my findings the unit is working as designed. He advised that ambient temperature and the burning issue with unit venting out of the back could cause the unit to run a little hotter than what the customer would like but that the unit is still working properly and of all functions are working as designed. He advised to make no repairs.
Near Austin, TX 78745
Leonardo
Job Details: 08/11/2020
DISHWASHER FRIGIDAIRE FFBD2412SS0A Arrived on site to replace gaskets. Replaced gaskets test unit and unit test good job complete
Near Kyle, TX 78640
Robert
Job Details: 08/11/2020
OVEN WHIRLPOOL WOS51EC0HS00 Arrived on job for complaints of fire in oven. Found the broiler element damaged. After replacement test operation.
Near Austin, TX 78704
Jacob
Job Details: 08/11/2020
RANGE WHIRLPOOL KSGG700ESS1 Arrived onsite to replace burner head to unit. Replaced part. Tested unit. Unit test good. No leaks at this time. Job complete
Near Austin, TX 78758
Kayman
Job Details: 08/11/2020
DRYER WHIRLPOOL WED560LHW0 Arrived onsite for dryer not powering on. I accessed the top of the stacked unit and found the console is dead but there was voltage going to the console. I will need to order a console to complete the repair. I am returning with the control just Incase. (W11378949) console. Office to RS due to the availability of the console. ; ordrng 1 W11378949 (CONSOLE )
Near Georgetown, TX 78633
Lou
Job Details: 08/11/2020
DISHWASHER MAYTAG MDB9959SKZ0 "Arrived on site to inspect dishwasher not cleaning properly. Upon further inspection, customer advised they placed the spray arms facing the door and when the unit was done washing, the dishes were still dirty and the spray arms were still facing the door. I placed the unit in diagnostics and tested. Unit operated as designed and I could hear the spray arms as the water was spraying up against the inner door panel. I tested again and this time I placed the spray arms facing the door and while unit was washing, I could hear the water hitting the door. When I opened the door, I found the spray arms facing a different way than how they were set to begin. I tested ohms at the control to the motor and found it was good. I tested the other components and got the same results, all check good. Tested voltage and got 124V. I tested the unit several more times and the unit continued to operate as designed. I advised the customer of my findings and even demonstrated
Near Killeen, TX 76542
Tyler
Job Details: 08/11/2020
WASHER WHIRLPOOL WTW7500GW2 Arrived on site for washer making a grinding noise during the drain and spin cycle after running diagnostics I could not find any error codes but during the test cycles that Iran I noticed whenever the washer was going to drain it would make a weird grinding noise like metal scraping against plastic so I just some of the drain pump and found that the propeller on the inside and the bearings were starting to break away from the pump internally. I ended up replacing the drain pump and the unit is now functioning as designed with no more grinding noises. Call complete
Near Georgetown, TX 78628
Jonathan
Job Details: 08/11/2020
WASHER MAYTAG MVWB765FW3 "Arrived on site for washing machine but has no power. Inspected unit and work area. Customer advised that the unit does have power to it but that it keeps popping his breaker. He advised that it used to only do it on the bedding cycle but that it’s more commonly happening during other cycles now. Found unit is plugged into a GFCI breaker outlet. Placed unit in service diagnostics and found an F0 E3 (over load), F3 E2 (inlet water temperature fault), F7 E0 (loss of power), and F0 E4 (spin limited by water temperature) error codes. I ran the unit through an auto test and unit ran as designed. I ran a manual test on both fill valves, door lock, drain pump, heavy agitate for over a minute, and high speed spin for over 3 minutes and unit ran as designed. I called Techline and spoke to Steve SR# 7728511185. He advised for me to check the amp draw of the unit while a set of towels were in an agitate cycle and when in the unit was in the high speed spin. Tested amp dr
Near Georgetown, TX 78633
Al
Job Details: 08/11/2020
WASHER WHIRLPOOL WFW9750WW02
Near Pflugerville, TX 78660
Kayman
Job Details: 08/11/2020
DRYER WHIRLPOOL WED8000DW4 Arrived onsite for dryer not heating upon inspection and putting unit into diagnostics I found a error code of F4E4 indicating a loss of voltage at the main control. I replaced the control and tested the unit. The unit is now working as designed. If the issue returns I am requesting to return with (W10901572) main harness (WPW10610880) door catch. (W11161899) sensor moisture.
Near Austin, TX 78745
Robert
Job Details: 08/11/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM01 Arrived on job for complaints of noise. Found compressor line touch fram adjust line normal noise level now.
Near Austin, TX 78717
Andy
Job Details: 08/11/2020
WASHER MAYTAG mvwc565fw0 Arrived on site to install previously diagnosed parts. When on site realized outer tub was not ordered and could not repair without tub. Ordering needed part. 2 hour job. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (2 HOUR JOB ) and 1 W11219115 (OUTER TUB )
Near Austin, TX 78726
David S
Job Details: 08/11/2020
REFRIGERATOR WHIRLPOOL WRT519SZDB05 "Arrived in site for sealed system repair. I gained access to the evaporator and replaced the evaporator with new. When I went to put the lokrings in Place to secure the evaporator, I found we don’t have the right type or size of fitting. I called tech line and spoke to Steve I got sr #7728508311. I advised them of the situation, and I was told that he can’t look up the fittings. have to submit the sizes and type to parts research to get the right fitting. I am ordering parts research for 2 fittings both all aluminum,.313 to .367 aluminum low side.007 to .016 aluminum high sideOffice will rescheduled When we have an eta on the parts.; ordrng 1 PARTSRESEARCH (LOKRING FITTING )"
Near Georgetown, TX 78628
Jonathan
Job Details: 08/11/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 Arrived on site for refrigerator that’s not turning on the top lights in the refrigerator section. Inspected unit and work area. Found light out in freezer section as well as top lights. Replaced freezer module and tested unit unit began to illuminate both compartments. Unit is working as designed. Call complete.
Near Georgetown, TX 78633
Chase
Job Details: 08/11/2020
ICE MACHINE KITCHENAID KUIC15NHZS0 "Arrived on site to check ice machine for no ice production. Found several slabs of ice sitting on cutter grid and grid has a broken wire. Replaced cutter grid and checked all functions of ice machine. All checks good. No water leaks present.
Near Round Rock, TX 78665
David S
Job Details: 08/11/2020
REFRIGERATOR WHIRLPOOL WRS325SDHW00 "Arrived on site for fridge leaking. I spoke with the customer and found out the fridge is leaking from behind the unit. When I arrived the customer had the fridge already pulled out and the water off. I removed the back panel and turned the water on, I found the unit leaking from the inlet valve. I inspected the valve and found the lines not seated properly. I turned the water off and reseated the lines. I I checked and tightened a the water line from the wall valve to the inlet valve. I turned the water back on, and found no more leaks. I had the customer tested the after dispenser while I was inspect for leaks. No leaks found at this time. Job complete."
Near Kyle, TX 78640
Richard
Job Details: 08/11/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived onsite for the refrigerator ice maker and water dispenser not working properly. During testing found that inner interior door liner that activates the door switch is warped. The door closes but not enough to activate the water and ice maker dispenser have to push on the door to get it to work. Left side door will need to be replaced. Ordering parts and office to schedule ; ordrng 1 AUTHORIZATION (AUTHORIZATION NEEDED FOR REPAIR ) and 1 W11307224 (dor-fip)
Near Austin, TX 78731
David
Job Details: 08/11/2020
REFRIGERATOR KITCHENAID KSCS25FVMS01 "Arrived on site to diagnose refrigerator that will go silent and chirp regularly. Performed diagnosis on unit and had customer verify that noise happens when the unit is losing power. When the unit turns back on you can hear the chirp and sounds resume. Tested by unplugging unit. Talked with senior tech CL and confirmed that the issue is caused by control dropping voltage, usually by the FC Evap motor. Customer also informed me that the icemaker has icicles hanging from it. This appears to be due to weak and leaking mold.
Near Austin, TX 78727
Kayman
Job Details: 08/11/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 Arrived onsite for dishwasher no power. Upon inspection I found correct voltage coming to the control but not going out. I replaced the control and tested unit through diagnostics. The unit is now working as designed and no leaks detected during time of service. job complete.
Near Round Rock, TX 78681
Lou
Job Details: 08/11/2020
REFRIGERATOR WHIRLPOOL WRS588FIHW00 "Arrived on site to install previously diagnosed and ordered part. Due to the diffuser failure, I removed and replaced the diffuser and tested in diagnostics. Unit is operating as designed. No water leaks observed during service, job completed."
Near Austin, TX 78746
Kevin
Job Details: 08/11/2020
WASHER KENMORE 110.8145271
Near Austin, TX 78729
Scott
Job Details: 08/11/2020
DRYER WHIRLPOOL WED4815EW1 Arrived on site for banging noise . Found a roller failing . Replaced rollers unit is now operating normally. Did advise to have Vent cleaned . Job complete
Near Austin, TX 78746
Leonardo
Job Details: 08/11/2020
DISHWASHER WHIRLPOOL GSD3360K55SS "Arrived on site to test unit for unit filling with water. Test unit and found unit getting water from drain hose back fill. Found drain hose check valve failed, replaced drain hose Advised maintenance guy to make sure drain hose is in a loop. job complete."
Near Austin, TX 78739
Leonardo
Job Details: 08/11/2020
RANGE WHIRLPOOL JJW8330DDS Arrived on site to test unit for some buttons not working. Test unit and found shorted console
Near Austin, TX 78748
Robert
Job Details: 08/11/2020
REFRIGERATOR KITCHENAID KFIS29BBMS00 "Arrived on job to replace cover, pan and harness. After removing cover could hear hissing noise. Found leak at evaporator took pictures. Ordered parts for repairs no parts installed at this time. ; ordrng 1 TJ90SF8404 (TUBE) and 1 W10276644 (compressor) and 1 W10917531 (evaporator) and 1 WPW10143759 (dryer)"
Near Kyle, TX 78640
Richard
Job Details: 08/11/2020
REFRIGERATOR WHIRLPOOL WRS325SDHB01 Arrived onsite for the refrigerator not cooling. During testing found that the compressor was turning on and off. Inspected compressor and found that the start device was loose and that the retaining clip had come off. Reinstalled start device and adjusted retaining clip and put it back on the start device and refrigerator tested good. Compressor came on and stayed on and all functions tested good and refrigerator started to cool. Complete
Near Austin, TX 78737
Leonardo
Job Details: 08/11/2020
RANGE WHIRLPOOL WFE320M0ES2 "Arrived on site to replace control board from previous diagnosis. Replaced control board. Tested unit to 350, unit works good. Job complete."
Near Georgetown, TX 78628
Jonathan
Job Details: 08/11/2020
COOKTOP GE PP989DN3BB "Arrived on site for cooktop that has a broken knob and fan switch. Inspected unit and work area. Found both parks broken. Replaced fan switch and knob and tested unit. Unit fan would still not come on. Checked connections and found one of the connectors under the switch assembly not plugged in fully. Reconnected connector and tested unit. Unit is working as designed. Call complete.
Near Austin, TX 78745
Kevin
Job Details: 08/11/2020
WASHER AMANA NTW4516FW3 "Arrived on site and inspected washer and found standing water in tub, found 9 different items sharing outlet. Power on washer is dropping off. Spoke with techline and they said washer will need to be on a dedicated circuit to operate properly. Customer will need an electrician to add a dedicated outlet and breaker. If issue persists will need a drain pump 7728505203"
Near Kyle, TX 78640
Richard
Job Details: 08/11/2020
WASHER WHIRLPOOL WFW3090JW0 Arrived onsite for the washer drain pump running and will not shut off. During testing found that the motor control and console will need to be replaced. This is a stacked unit and will need a 2man and 2 hours for the repair. Office to reschedule ; saved tckt