We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Manor, TX 78653
Joe Z
Job Details: 10/25/2022
Arrived onsite for unit not heating. Upon arrival ran diagnostics and got error code 7-1 no heat. Inspected heater and there are no fractures. Ran diagnostics cycle and heater is receiving correct voltage. Test heater and got OL reading. Need to replace heater W10518394. Replaced heater W10518394. Test unit. Unit now operates as designed. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Kyle, TX 78640
Matthew
Job Details: 10/25/2022
Arrived onsite to replace damaged left handle. Replaced left handle W11049 and tested. Unit is now functioning properly. Job complete
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Cedar Park, TX 78613
Kimo
Job Details: 10/25/2022
Arrived onsite for a washer the is making a loud vibrating noise when in drain. Upon arrival I inspected the drain hose and found that there was a kink in it I adjusted the hose so that the kink was gone and the the unit several times and found that it is now no longer making the noise no leaks at this time. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Manor, TX 78653
Joe Z
Job Details: 10/25/2022
"Arrived onsite for oven temperature reads 335 degrees when set at 350. Upon arrival test unit by preheating oven to 350. Monitored temps with thermocouple. Temperature is off by a few degrees. Recalibrated unit and now averaging 348, oven is operating as designed. No gas leaks present at this time. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model MDB9959SKZ0
Near Temple, TX 76501
David Z
Job Details: 10/25/2022
"Arrived on site to diagnose dishwasher that is dripping from the front left corner of the unit. Ran unit in a normal cycle and observed. Removed the outer door and ran as well. Could see a tiny bit of movement in the front left corner when spray arm would come around. Room is incredibly unlevel, and unit is not able to be leveled properly. Unit just needs a slight raise in the front to remove water pooling towards the front. Couldn't see anything coming over the corner at time of testing. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Austin, TX 78731
Vincent
Job Details: 10/25/2022
Arrived on site for washer inspected unit and work area. CX complaint unit not dispensing the amount of soap she put in the load and go system. CX was not aware of what that load and go was. Unit is operating as designed. No leaks where observed during service. Job completed
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near San Marcos, TX 78666
Kevin
Job Details: 10/25/2022
"Arrived on site and inspected dryer and found it is heating properly but airflow meter is showing restricted. Removed vent hose and airflow has returned. Found vent hose is full of water and blocked by lint. Current resident is A renter and not the owner of the property. Homeowner will need to have the vent to the exterior cleaned/cleared before dryer is reconnected, job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Mustang Ridge, TX 78610
Leonardo
Job Details: 10/25/2022
Arrived on site to test unit for noise when unit is running. Test unit and found noise coming from vent fan. Removed unit and found tape hitting vent fan blade. Removed tape test unit and unit test good no more noise job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near Austin, TX 78735
David S
Job Details: 10/25/2022
"Arrived on site for whirlpool range leaking gas at the regulator. I used a bubble solution and found the output line leaking. I tightened the lines down until it stopped bubbling. I added more solution and monitored the lines, I found no more leaks. The unit is working as designed. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Pflugerville, TX 78660
Cliff
Job Details: 10/25/2022
Arrived on site to diagnose a refrigerator that is not cooling properly. Found defrost failure in the fc caused by thermistor and control miscommunication as well as defrost heater not fully wired. Replaced thermistor and control and repaired wiring. All is working properly at this time and customer to thaw unit for 24hrs and waiver is signed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near New Braunfels, TX 78130
Andrey
Job Details: 10/25/2022
"Arrived on site to test unit for vibration noise, tested unit found a slight noise coming from the back removed back panel and found a few spots that could be causing the noise but customer stated that that is not the noise and its coming from around ice maker, ran test on fan, damper and ice maker and could not mimic noise leveled unit and advised customer to monitor record a video of the noise if it happens again, at this time job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT104TFDW03
Near San Marcos, TX 78666
Kevin
Job Details: 10/25/2022
"Arrived on site and found front adjustment feet are missing 15301, replaced both of them, job complete"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS4
Near New Braunfels, TX 78130
Andrey
Job Details: 10/25/2022
"Arrived on site to test unit for display issues, customer stated that display is loose, tested unit found screw holding in the display has fallen out on one side making it difficult to press buttons, secured control back into place properly, unit is now functioning as designed, job complete"
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS01
Near Georgetown, TX 78628
Gerry C
Job Details: 10/25/2022
"Arrived to inspect WOS31ES0JS01 temperature issue as reported by inspection. I placed a K-type thermocouple within the chassis and set it a the industry standard testing temperature of 350F. This particular model has the Rapid Preheat and I set it to Standard Preheat for multi-rack and conventional use, due to the rapid calibrating only for the uppermost part of the chamber as an energy conservation feature. The unit claimed preheat with an actual internal temperature of 418 (common) and to account for initial door opening and addition of baked goods and then declined to 322. Cycling temperatures were 388, 331, 389. Averaging 369, I induced a -15 offset and retested and the unit was within 2 degrees of the selected temperature. I tested the sensor within service test mode and it was within 3 degrees of the thermocouple. No further repairs required."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Austin, TX 78748
David S
Job Details: 10/25/2022
Arrived on site for whirlpool dishwasher not cleaning the dishes. I inspected the unit and work area. I found fault code F4e3 wash motor not running. I ran a diagnostics cycle and found the motor receiving voltage but not coming on. I replaced the sump and motor assembly W11025157. I reassembled the unit and tested it. I found it working as designed. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Woodway, TX 76712
Tyler
Job Details: 10/25/2022
Arrived on site for washer not cycling through Settings. Upon arrival confirmed issue and found tub full of water. I havent found no error codes in diagnostics but I did find a drainpump failing. After installing new drain pump and clearing out all the water and ensuring that are no leaks during test. I then found that there was a clog in the standpipe of the home and instructed customer they will need a plumber to clear pipe before washer can safely be used. Call complete
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Austin, TX 78717
Paul
Job Details: 10/25/2022
Arrived onsite for a dryer that is periodically tripping the breaker. The CX confirmed the breaker would trip in the middle of a cycle at times. I found the circuit breaker is a new style GFCI style breaker. I checked the wiring at the terminal block and found it all correct. I did find the neutral connection slightly loose. I tightened the connection and tested the dryer. The dryer was working as designed. I temped the double pole breaker and the top half went from room temp to 97 degrees and the bottom half went from room temp to 111 degrees. I showed all this to the CX. I advised to watch the garage temp at the panel and see when it is actually tripping. I suspect a defective breaker and advised the customer to get it changed if this continues. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Pflugerville, TX 78660
Cliff
Job Details: 10/25/2022
Arrived on site to seal refrigerator mullion. Reshaped lower mullion and sealed cabinet with food grade silicone. All is working properly at this time. No water hooked up to unit.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Copperas Cove, TX 76522
David Z
Job Details: 10/25/2022
"Arrived on site to follow up on washer that has stopped in cycle and made some noise. Examined unit and found suspension is good, and there is no sagging or unseated rods. I checked for error codes and found the unit had an off balance and long fill code. Tested unit and found cold water trickling in slow. Removed hose and found an excessive amount of sediment in the valve clogging it up. Removed the sand and sediment and retested. Verified proper operation. Tested a diag cycle and verified it completed with no issues. Call complete."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Dripping Springs, TX 78620
Leonardo
Job Details: 10/25/2022
Arrived on site to test unit for time not matching the microwave. Test unit and found unit not connected to Wi-Fi. Advised customer to connect unit to Wi-Fi and download the whirlpool app. Gave customer Wi-Fi team phone number for help. Job complete. Different hertz on oven 220v from microwave 120v.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Austin, TX 78701
Wesley
Job Details: 10/25/2022
Arrived onsite for broken stop WPW10082861. Replaced the stop WPW10082861. Unit is now operating as designed. Advised customer on repair. All checks good.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Austin, TX 78739
David S
Job Details: 10/25/2022
"Arrived on site for whirlpool washing machine making a grinding noise. I inspected the unit and work area. I gained access to the gear case. I found the shield fallen off and ground into the belt and cam. I replaced the cam,belt, and shield. The unit is working as designed. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Austin, TX 78726
Paul
Job Details: 10/25/2022
Arrived onsite for a refrigerator with a dent in the RC door. I found a dent on the right side of the RC door. I took a photo of the dent. I replaced the door and installed a new badge. Call complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WML75011HB
Near Austin, TX 78701
Wesley
Job Details: 10/25/2022
Arrived onsite and repaired unit by replacing the interlock assembly and control according to previous diagnosis. All checks good. Unit is now operating as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Temple, TX 76502
Tyler
Job Details: 10/25/2022
Arrived on site to install previously diagnosed control valve and latch. Upon arrival installed required parts than reassembled and tested unit and found washer working as designed with no leaks present. Call complete
We serviced a
WHIRLPOOL OVEN
Model WFE515S0JS3
Near Harker Heights, TX 76548
David Z
Job Details: 10/25/2022
"Arrived on site to diagnose range that had died during preheat. Checked wiring at terminal block and harness. Found wiring was all good, with no burns or exposed /wiring. Tested unit and found after a couple minutes breaker would trip. Reset breaker and retested. Breaker tripped again a couple minutes later. Reset again and unit finished preheating and cycling fine. Could not get breaker to trip again. Found breaker was actually a GFCI breaker for the 240v range. Called into tech line SR7734899449. Advised tech line of my findings and the fact it's a GFCI for a 240v appliance. Tech Line advised that if I couldn't find any part failures and it finished the preheat its likely the breaker tripping due to being sensitive/elements cycling with voltage draws. Unit is working as designed. Advised customer the unit is not designed to run on GFCI circuits, and an electrician may need to resolve. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Uhland, TX 78640
Matthew
Job Details: 10/25/2022
"Arrived onsite for dishwasher not drying dishes properly. Upon arrival inspected unit. Found complaint was due to plastic items remaining wet. Found that unit is operating as designed. Instructed customer on continual use of rinse aid, water temperature and dish material (plastic/glass). Unit is functioning properly. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF590SAJM0
Near Canyon Lake, TX 78130
Andrey
Job Details: 10/25/2022
"Arrived on site to test unit for rack falling off, customer stated that the stop on right side has fallen off and it is now missing, installed a new stop but it is not clipping on properly, noticed that the slide is not installed properly, removed slider and installed properly, stop is now clipping on properly, unit is now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Hutto, TX 78634
Maurice R
Job Details: 10/25/2022
Arrived onsite for IM not working. On inspection the tray was stuck in the dump position. Tried to use the test button and it failed. Replaced IM and ran the test mode and it worked as designed. No water leaks detected during service.
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS
Near San Marcos, TX 78666
Kevin
Job Details: 10/25/2022
"Arrived on site and added Bubble solution to all attachment points under cooktop and did not see any leaking. Also added bubble solution to all orifices and did not see any leaking. Sent videos to KB/service management. Builders plumber told homeowner that regulator is leaking. Attempted to replace regulator and gas line will not separate. Plumber will need to return and separate and replace gas line. Left regulator on site in the hope that they will also replace it. If not a technician will need to return. Requested that if they Refused to replace regulator gas line should not be hooked up until regulator is replaced, job complete"
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Kyle, TX 78640
Matthew
Job Details: 10/25/2022
"Arrived onsite to replace failed drive assembly. Disassembled and replace gearcase, rotor,stator, slider and clutch. Reassembled and calibrated. Ran auto test and and all components including drain pump are functioning. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Andice, TX 78628
Lou
Job Details: 10/25/2022
"Arrived on site to inspect dishwasher door not staying open. Upon further inspection, I tested the door function and when I opened the door to 90 degrees and let go, the door attempted to close on its own. I pulled the unit out and found the door hinge friction pads were missing. I installed both friction pads to each hinge and tested door operation and the door stays open at 90 degrees now. I placed the unit in diagnostics showing no error codes and tested. The unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Waco, TX 76707
Jonathan M
Job Details: 10/25/2022
Arrived on site for a dishwasher that is not starting. Inspected unit and work area. Tested the unit and found the unit turning on and operating as designed. The customer advised that he had an electrician come out yesterday to fix the electrical to the unit and thought he had tested it. Ran through all dishwashing portions of the unit and the unit is working as designed. Call complete.
We serviced a
WHIRLPOOL OVEN
Model KOSE500ESS20
Near Manor, TX 78653
Joe Z
Job Details: 10/25/2022
Arrived onsite for light inside the oven is not turning off . Upon arrival inspected unit and found oven light is bright with door opened and dim when closed. Replaced latch and getting same outcome. Called techline for assistance. After a series of checks at control tech has determined that the wiring diagram in the system is incorrect. Was on the line with different techs. Tech is sending notes that he has on file to engineering department. Tech said there is no repair that can be made at this time until engineering department has an outcome. Tech gave sr#7734895454. Tech said to close out call for now. Job complete
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Waco, TX 76710
Tyler
Job Details: 10/25/2022
Arrived on site for dryer not heating correctly. Upon arrival confirmed issue in town failures in the heating element as well as the cut off. Replace both element and cut off then reassembled and found unit functioning as designed. Call complete
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Austin, TX 78737
David S
Job Details: 10/25/2022
Arrived on site for whirlpool washing machine having error code f2e2 hmi lost communication. I inspected the unit and work area. I found the right side of the console not responding. I could not get the unit into diagnostics. I replaced the UI control W11478525 and powered the unit on and followed steps in service pointer W11498806. I was able to get into diagnostics and tested the unit. I found it working as designed and the console fully functioning. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Austin, TX 78748
Leonardo
Job Details: 10/25/2022
Arrived on site to replace sump and motor. Replaced sumpAnd motor and found motor not getting correct voltage from control board. Replaced control board too test unit and unit test good job complete. No leaks present at this time.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Dripping Springs, TX 78620
Leonardo
Job Details: 10/25/2022
Arrived on site to test unit for no power. Test unit and found power wires at junction box not secured correctly. Secured wires correctly test unit and unit test good job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Leander, TX 78641
Gerry C
Job Details: 10/25/2022
Arrived to inspect water issue. I found the inlet valve assembly would not operate and was restricted. I removed and replaced and tested. The water issue was resolved. No leaks observed during service.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW
Near San Marcos, TX 78666
Kevin
Job Details: 10/25/2022
"Arrived on site and found washer and dryer are in an exterior shed. Shed has a plywood floor on soil It is not level, power to washer is being shared by a lamp, and connected by a power strip to an extension cord leading to an unknown outlet, Washer does not have its own circuit. Hot water is also off, documented with tech line. Washer cannot be installed here location does not meet requirements in use and care 7734899200"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near Taylor, TX 76574
Cliff
Job Details: 10/25/2022
Arrived on site to diagnose a washer that leaked during cycle. Fully inspected all parts and hoses and found no leaks in machine. Did note evidence of suds leaking from vent tube. Advised customer on findings and that high efficiency washers use less water and needs far less soap than other units. No further repairs needed and no leaks were found at time of service.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE334GPS0
Near Cedar Park, TX 78613
Paul
Job Details: 10/25/2022
Arrived onsite for a dishwasher that was leaking from the bottom. I found the diverter leaking. I took pictures of the floor and base board trim damage. I replaced the sump and motor and tested the machine. The unit is working as designed. There were no water leaks present at the time of service. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS
Near Manor, TX 78653
Joe Z
Job Details: 10/25/2022
"Arrived onsite for Range overheated, tripping the breaker every time the oven was turned on. Upon arrival, customer stated that the unit seemed to hot near console. Customer was not aware of vent under right corner of console. Inspected unit for tripping breaker. Did not find any visible pinched or grounded wires. Preheated 3 times and unit will not Tripp breaker. Let oven heat to 350 and left running. Unit is operating as designed. Customer mention that an electrician has just replaced breaker. The replacement of the breaker has fixed the issue. No gas leaks present at this time. Job complete"
We serviced a
WHIRLPOOL VENTHOOD
Model WVW53UC6LS0
Near Hutto, TX 78634
Maurice R
Job Details: 10/25/2022
Arrived onsite for switch not working. On inspection found a dent on the left side of the vent hood called TECHLine talked with Austin and gave a SR #Tech Austin: SR 7734894338. Austin sent me to another dept to get the vent replaced. They gave another SR # Sr 7734894478 hood replacement. They will reach out to the customer in 10 to 14 days. Tech Austin: SR 7734894338
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Hutto, TX 78634
Maurice R
Job Details: 10/25/2022
Arrived onsite for drum not spinning. On inspection all voltage was good tested thermal fuse was good. Was removing the motor and noticed that the blue wire from the belt switch was not plugged in. Plugged it in and tested the unit is now operating as designed. Sr7734899453
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Austin, TX 78717
Kimo
Job Details: 10/25/2022
Arrived onsite to install previously diagnosed part. Upon arrival I installed new door switch W11384469 and tested unit and found unit operating as designed. Job complete
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Cedar Park, TX 78613
Kimo
Job Details: 10/25/2022
Arrived onsite for washer that is leaking upon inspection I found that there was pet hire in the bellow that can cause leaks I removed the Pet hair and ran diagnostics and found F9e1 long drain code stored. I proceeded to run the diagnostic cycle and found that the drain pumps sounded. I double checked drain hose installation and found that it was not installed properly it was pushed too far down the Standpipe. I corrected this and ran another diagnostic cycle and found that the pump was still; ordrng 1 W11458345 (Drain pump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM03
Near Georgetown, TX 78633
Lou
Job Details: 10/25/2022
"Arrived on site to install previously diagnosed and ordered parts. Due to the filter head/reservoir failure and ice chute gasket being bad, I removed and replaced both parts and tested and unit is operating as designed. Mr. advised that the ice maker had been damaged and was concerned that it wont make ice properly. I found the far right two teeth of the ice stripper were missing. I am ordering the ice maker and cover, CNOTE-LSO PER CUSTOMER REQUEST No water leaks observed during service.; ordrng 1 WPW10300024 (Ice maker) and 1 W10884722 (Ice maker cover)
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW0
Near Leander, TX 78641
Gerry C
Job Details: 10/25/2022
"Arrived to inspect leak MVWB765FW0 . I found during initial inspection that the gear case lower seals had ruptured and the unit lost its oil and will require replacement. Entering service test mode, errors of F0E3, F3E2, F7E9 and F0E5 were stored and I cleared for testing. I isolated the leaking to the thermistor area of the valve assembly and it will require replacement. . No leaks of the water supply observed during service. ordrng 1 W11393685 (Gear Case) and 1 W10734521 (Slider) and 1 W10754161 (Rotor)"
We serviced a
WHIRLPOOL COOKTOP
Model KECC566RBL01
Near Austin, TX 78750
Paul
Job Details: 10/25/2022
I looked at the customers cooktop while working on the oven. The RR element does not heat. I explained to the customer that it would be either the element or the switch that would be causing the failure. I explained that we would further troubleshoot it when we pull it out. Ordering the RR element and infinite switch. Office to RS.; ordrng 1 WP3191050 (Infinite switch) and 1 W10823699 (Element)
We serviced a
WHIRLPOOL OVEN
Model JMW2430DP00
Near Cedar Park, TX 78613
Kimo
Job Details: 10/25/2022
"Arrived on site for wall oven microwave combo that will not operate correctly code for stock button on display attempted to power cycle unit and found no change I pushed the buttons on the UI and found none of them worked..Ive been doing the access to the back of the UI and checked connections and found them all good short on the board as a likely culprit. I called customer to replace the user interface ; ordrng 1 W10887855 (PANL-CNTRL)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Leander, TX 78641
Gerry C
Job Details: 10/25/2022
"Arrived to inspect dishwasher. I found the other items within prior service notes, as described, but the sump assembly operated as designed though several service mode tests.No leaks from unit observed and I shut off the water supply.; ordrng 1 W10712395 (Rack Adjuster) and 1 TJ10SS72DW (Supply Line)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Pflugerville, TX 78660
Cliff
Job Details: 10/25/2022
Arrived on site to diagnose a washer that is not turning on. Found main control shorted and it will need to be replaced to complete repairs. Control sent today was mispackaged and will need to be reordered. Verified part# and model to be correct.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ET2AHTXMQ01
Near Georgetown, TX 78628
Lou
Job Details: 10/25/2022
"Arrived on site to inspect refrigerator ice maker leaking water. Upon further inspection, I found the IM tray leaking at the back right corner due to it being cracked. I am ordering the ice maker kit . Other than the ice maker, no water leaks observed during service.; ordrng 1 4317943 (Ice maker kit)"
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Copperas Cove, TX 76522
David Z
Job Details: 10/25/2022
Arrived on site to diagnose washer that has a lid starting to chip. Customer showed me where the lid was starting to chip. Ordering new lid to resolve issue. Office to schedule when we have part. ; ordrng 1 W11130236 (Lid)
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near Austin, TX 78754
Wesley
Job Details: 10/25/2022
Arrived onsite for f1e0;during the first resignation after preheat any temp over 350. Cleared error and tested. Unit is still throwing error code. Ordering control W11548757 to repair. Psp item. ordrng 1 W11548757 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Round Rock, TX 78681
Vincent
Job Details: 10/25/2022
"Arrived on site for refrigerator not cooling, inspected unit and work area. Found bad compressor or restricted sealed system. Will order a new compressor and office to reschedule when parts have arrived. Office to schedule for 2hr sealed system. ; ordrng 1 W11370574 (Compressor) and 1 W11559685 (Tray) and 1 R600kit (R600kit) and 1 W11186306 (Nitrogen) and 1 WPW10143759 (UV dryer) and 1 W11506635 (Access valve) and 1 Lockringkit (Lock ring kit)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Kyle, TX 78640
Matthew
Job Details: 10/25/2022
Arrived onsite for center crisper rail continuing to fail. Called tech line for assistance. Spoke to Adrian and provided SR#7734898602. Sent pictures . Confirmed that rail would break if drawers were overloaded or if drawers were opened and left open allowing to sag and put pressure on rail. Tech line recommended instructing customer and replacing parts. ordering rail. Office to reschedule.; ordrng 1 WPW10326469 (Rail)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS04
Near Austin, TX 78731
Luis
Job Details: 10/25/2022
"Arrived on site. Compressor making odd noise,removed evaporator cover weak frost pattern diagnosed a insufficient compressor ordering a new compressor. Job will need 2hrs; ordrng 1 W11557671 (Compressor) and 1 Wpw10143759 (Drier uv) and 1 W11506635 (Access valve) and 1 R600kit (R600 kit) and 1 2hrs (2 hrs)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF590SAJM0
Near Del Valle, TX 78617
Matthew
Job Details: 10/25/2022
"Arrived onsite for dishwasher rack falling down. Upon arrival inspected unit. Found adjusters on rack failed and needed replacement. Customer also stated rack does not stay in rail. Found stopper failed. Also found third level spray arm failed. Will need to order and replace upper spray arm and retainer, adjuster kit and rail stopper. Bringing manifold. Office to reschedule ; ordrng 1 WPW10340745 (Tube) and 1 WPW10327455 (Third level arm) and 1 WP3400918 (Retainer) and 2 WPW10508950 (Stopper)s"
We serviced a
WHIRLPOOL DRYER
Model MED6200KW0
Near Georgetown, TX 78633
Lou
Job Details: 10/25/2022
"Arrived on site to inspect dryer not turning on. Upon further inspection, I checked the breaker and it was on. I checked to see if the interior light would come on when opening the door and it failed. I removed the control panel and tested voltage at the control and got zero volts. I removed the terminal block cover and found the L1 had shorted out with the neutral on the main harness (photo). I was going to repair the harness, but found the terminal block was melted and could not be reused. I tested the fuse, cutoff, thermostat and element and all are good. I am ordering the terminal block and terminal kit and scheduled return service for /22. Unit left unplugged for safety. ; ordrng 1 279318 (Terminal) and 1 WP3397659 (Terminal block)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Del Valle, TX 78617
Matthew
Job Details: 10/25/2022
"Arrived onsite for washer not spinning clothes out completely. Upon arrival inspected unit. Put unit in diagnostics and found stored error code for off balance load. Ran test And found that during the spin cycle the basket doesnt turn, the washplate does. The hub is stripped and needs replacement. Also found suspension rods weak, leading to off balance load. Ordering hub, suspension rods, washplate. Also bringing gearcase. Unit also has special project for control replacement. Bringing control to replace. Office to reschedule ; ordrng 1 W10752283 (Washplate) and 1 W10528947 (Hub) and 1 W11130362 (Suspension) and 1 W11454734 (Gearcase) and 1 W10721967 (Cam)"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Leander, TX 78641
Gerry C
Job Details: 10/25/2022
"Arrived to inspect lid issue WTW5010LW0 I found the lid would not lock within service test mode and closer inspection revealed the latch assembly W11513248 had failed internally. No leaks observed during service, drain safety strap installed.; ordrng 1 W11513248 (Lid Lock Assy)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKV0
Near Del Valle, TX 78617
Matthew
Job Details: 10/25/2022
"Arrived onsite for dishwasher with long drain error code. Customer is experiencing intermittent cycle disruption and unit giving error code F9E1. Upon arrival inspected unit. Put into diagnostics and found f9e1 and FA/E2 error codes. Called tech line due to known failure. Spoke to tech and provided SR7734901886. Recommended replacing water inlet assembly , drain pump and OWI. Office to reschedule. Tech must also insure drain hose elbow is properly positioned on reinstallation. ordrng 1 W11535094 (Inlet assembly) and 1 W11410464 (OWI sensor)"
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS05
Near Kyle, TX 78640
Leonardo
Job Details: 10/25/2022
Arrived on site to test unit for cooktop hot light staying on. Test unit and found left front burner shorted out. Part was ordered but not yet received. Will need to return with burner office to reschedule ; O-emld tckt
We serviced a
WHIRLPOOL RANGE
Model WEE745H0LZ1
Near Hutto, TX 78634
Maurice R
Job Details: 10/25/2022
Arrived onsite for display stuck key error F2E1. On inspection found the display with error F2E1 and the display was unresponsive to the touch. Turn breaker off for 5 mins. When power was turn back on it was asking to set the time. Tried to set time and the F2E1 error came back. Ordering the control board W11564644. Sr 7734901175; ordrng 1 W11564644 (Control board) and 1 W11527906 (Key overlay)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Whitney, TX 76692
Jonathan M
Job Details: 10/25/2022
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Did confirm the new compressor would run. Had to swap out the acetylene bottle on my torches to weld and found the new bottle wouldnt open. Spoke to management and was advised that the issue with my tank could not be resolved out in the field.
We serviced a
WHIRLPOOL MICROWAVE
Model WMC30516HZ0
Near Hutto, TX 78634
Maurice R
Job Details: 10/25/2022
Arrived onsite for MV damage. On inspection the trim kit has a dent on the right side top. ; ordrng 1 Research (Trim kit)
We serviced a
WHIRLPOOLA DISHWASHER
Model WDT970SAKZ
Near Pflugerville, TX 78660
Maurice R
Job Details: 10/25/2022
Arrived onsite for a F9E1 error. On inspection did not find the error code I put the unit in diagnostics mode in the unit did not error out. Checked the drain hose for obstruction and not installed correctly. Unit is working as designed. The CX said that it only happen once and never happened again. No water leaks detected during service.
We serviced a
AMANA RANGE
Model WFG320M0BS3
Near New Braunfels, TX 78130
Andrey
Job Details: 10/25/2022
"Arrived on site to install previously diagnosed missing rack, installed rack unit is running as designed job complete"
We serviced a
AMANA MICROWAVE
Model AMV2307PFS3
Near Waco, TX 76708
Jonathan M
Job Details: 10/25/2022
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the cavity thermostat and fixed the melted wire by splicing it. Reassembled the unit and the unit began to work and operate as designed. Call complete.
We serviced a
AMANA REFRIGERATOR
Model ART308FFDM10
Near Elgin, TX 78621
Joe Z
Job Details: 10/25/2022
Arrived onsite for RC door gasket falling off. Upon arrival inspected unit and found gasket was not secured to door. Secured gasket correctly and unit is now correct. Job complete
We serviced a
AMANA RANGE
Model AGR5330BAB3
Near Elgin, TX 78621
Joe Z
Job Details: 10/25/2022
Arrived onsite for GASKET ISSUES. Upon arrival inspected unit and found oven door seal has failed. Need to replace seal WPW10535778. Office to reschedule ; ordrng 1 WPW10535778 (Oven seal)
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRS08
Near Austin, TX 78748
Luis
Job Details: 10/25/2022
Arrived on site found damaged fresh food door ordering new door and nameplate ; ordrng 1 LW11156545 (Fresh food door) and 1 W11182143 (Nameplate)
We serviced a
AMANA RANGE
Model AGR5330BAB3
Near New Braunfels, TX 78130
Andrey
Job Details: 10/25/2022
"Arrived on site to test unit for missing bottom oven plate, tested unit found no bottom plate, ordering part office to reschedule ; ordrng 1 W11098799 (Oven bottom)"
We serviced a
GE DRYER
Model GTD72EBSN0WS
Near Georgetown, TX 78633
Lou
Job Details: 10/25/2022
"Arrived on site to inspect dryer not heating. Upon further inspection, I tested the unit and found the element not getting energized. I disassembled the unit and then tested voltage at the wall and got 248V. Once disassembled, I found the bottom right element connection shorted. I tested the cutoffs, thermostats and element and found the thermostat was bad. I removed and replaced the thermostat and re-wired the element harness and reassembled the unit. Tested the airflow to the unit and both tests failed (photos). I tested the heat function in a timed dry setting and the unit is operating as designed. I recommended that the customer have their vents checked/cleaned. No lint observed during service, job completed."
We serviced a
GE REFRIGERATOR
Model ZISS420DRJSS
Near Austin, TX 78746
Luis
Job Details: 10/25/2022
"Arrived on site for no cool. No frost,evaporator cool to the touch,found no heat from discharge tube,pierced low side pressure reading below -10 psi diagnosed a leak in the system. Advised customer on process with a uv drier installed,installed a uv drier vacuumed system down,recharged system to manufacture spec checked low side pressure good. Customer to call back into office once temps rise and never drop back down; used 1 Wpw10143759 (Drier uv) from stock"
We serviced a
GE COOKTOP
Model JGP970SEK2SS
Near Austin, TX 78748
David S
Job Details: 10/25/2022
Arrived on site to install a Ge glass cooktop. I inspected the unit and work area. I found the cooktop cracked. I installed the new cooktop. Job complete.
We serviced a
GE RANGE
Model CGS990SET4SS
Near Georgetown, TX 78628
Lou
Job Details: 10/25/2022
"Arrived on site to inspect range oven broil fire. Upon further inspection, the customer advised that they were using the top oven and some butter splashed onto the broiler and started a fire and they were unable to get the broiler to work. I tested the upper oven broiler and the ignitor illuminated and within 20 seconds, the burner ignited. I could smell the butter burning off. I tested a few more times and each time the broiler came on. I tested the warmer/Bake function and it too is operating as designed.No gas leaks detected during service, job completed."
We serviced a
GE DRYER
Model DRSR495EG8WW
Near Cedar Park, TX 78613
Kimo
Job Details: 10/25/2022
"Arrived onsite for dryer that it not tumbling. Upon arrival I found that the motor was going out, To replace the motor cx agreed and I attempted to install new motor but I did not have the correct sized socket to get the blower wheel off and the tool I was using started to strip the blower wheel.
We serviced a
JENN-AIR COOKTOP
Model JEC8430ADS
Near Copperas Cove, TX 76522
David Z
Job Details: 10/25/2022
"Arrived on site to diagnose cooktop that has a dead front left burner. Tested unit and got no response from burner. Removed cooktop lid and examined element. Found broken coil on the element. Ordering 2 elements per parts sheet, elements need to be compared to existing to verify which is proper. ordrng 1 W10823698 (Element) and 1 W10823693 (Element)"
We serviced a
JENN-AIR OVEN
Model JJW3830DS03
Near New Braunfels, TX 78130
Andrey
Job Details: 10/25/2022
"Arrived on site to test unit for F2E1 error code, tested unit found power button is not responsive to touch and other controls, system displaying stuck key error code, cycled power but unit still exhibiting same error, need console to fix issue, customer accepted but will call Jenn air to see is he can get a concession or get his unit replaced since Console is on back order, ordrng 1 W11232121 (Console)"
We serviced a
KITCHENAID OVEN
Model KODE500ESS02
Near New Braunfels, TX 78132
Andrey
Job Details: 10/25/2022
"Arrived on site to test unit for no heat, removed unit from wall and found slightly melted plug removed plug from outlet and found that it was arcing out, not receiving proper voltage in outlet, advised customer to get a electrician to address this issue, recommend replacing plug, outlet and breaker, TOD, elements and fuse tested good, job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS0
Near Dripping Springs, TX 78620
Leonardo
Job Details: 10/25/2022
Arrived on site to test unit for heating element not working. Test unit and found unit not spraying water so for safety its turning the heating element off. Will need new sumpAnd motor
We serviced a
KITCHENAID RANGE
Model KFGD500ESS03
Near Round Rock, TX 78665
Cliff
Job Details: 10/25/2022
Arrived on site to diagnose a range with burners not lighting properly. Tested all parts and components and found no failures to unit at this time. Advised customer on burner cleaning procedures and no repairs needed
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QVS03
Near Austin, TX 78734
David S
Job Details: 10/25/2022
Arrived on site for water line stopped up. I inspected the unit and work area. I found the wall valve stopped up and the main water line clogged. I removed the restriction and reassembled the unit. It is now dispensing water and making ice
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS27CXMS6
Near Austin, TX 78750
Paul
Job Details: 10/25/2022
Arrived onsite for a refrigerator to replace previous diagnosed parts. I replaced the drain tube and removed all the ice from the FC and the evaporator drip pan.Call complete.
We serviced a
KITCHENAID OVEN
Model KEBK171SSS04
Near Harker Heights, TX 76548
David Z
Job Details: 10/25/2022
"Arrived on site to diagnose oven that was not prehwting past 372. Removed unit from cavity and checked elements. Found the bake element is open, and the broil is good. Replaced hidden bake element and tested. Verified all working as designed. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KFCS22EVMS7
Near Austin, TX 78731
Luis
Job Details: 10/25/2022
"#1225Arrived on site. Found frozen drain per service pointer installed updated drain tube,defrosted ice from drain checked water flow through drain good,part covered by manufacture.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78730
Vincent
Job Details: 10/25/2022
"Arrived on site for dishwasher, inspected unit. Installed new tub and transferred all old parts from old tub to the new tub and tested. Unit is operating as designed. No leaks were observed during service. Job completed."
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Waco, TX 76712
Tyler
Job Details: 10/25/2022
Arrived on site for dishwasher needing new element replaced under SP W11540964 - Special Project S17304. Upon arrival confirm that element in dishwasher had the gold style bushings needing to be replaced. Replace element and tested and found unit had no leaks and is functioning as designed call complete
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Clifton, TX 76634
Jonathan M
Job Details: 10/25/2022
Arrived on site for a dishwasher that has a special project to replace the heater. Inspected unit and work area. Found the customer had copper water lines going to his inlet valve. Had the customer sign a waiver of liability for working with water due to this issue. Advise the customer that he will need to get that replaced with a braided steel waterline. Replaced the heater and tested the unit. The unit began to work and operate as designed with no leaks present during operation. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS00
Near Round Rock, TX 78665
Paul
Job Details: 10/25/2022
Arrived onsite for a refrigerator to replace previous diagnosed parts. I replaced the evaporator cover and the main control. Use S Code: S27311. Call complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78735
David S
Job Details: 10/25/2022
Arrived on site to install a new heating element according to service pointer W11540964. I verified the model and serial number. I installed the new heating element according to the pointer. I tested the unit and found it working as designed. Job complete.
We serviced a
KITCHENAID OVEN
Model KODE500ESS05
Near Austin, TX 78750
Paul
Job Details: 10/25/2022
Arrived onsite for a double wall oven making a loud noise when the upper oven is used. The CX described the noise to be the convection fan when it cycles on. I inspected the convection fan and found the nut loose that holds the fan blade on. I tightened the nut and made sure the blade fins were even and balanced. I tested the oven and it sounded normal until about 5 minutes after preheat then when the fan cycled on the unit was making a loud metal on metal vibration sound. I found the screws loose that hole the inner wall to the motor plate at the back of the oven. I tightened those screws. I also found the rear panel on both top and bottom oven bowed inward and I removed and reinstalled to get them to bow outward. I rerouted the seal tight to keep it from pressing against the rear of the oven. I then tested in convection bake at 400 degrees and the unit sounded normal 10 minutes after preheat was reached. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Austin, TX 78739
Luis
Job Details: 10/25/2022
"Arrived on site. Found ice buildup on freezer evaporator,ran diagnostics heater powered on diagnosed unit not e eye ring self defrost,replaced main control and ui control"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Leander, TX 78641
Gerry C
Job Details: 10/25/2022
"Arrived to inspect draining issue. I found the installers had just dropped the unit and refused installation, forcing the CX to self instal. The drain line was routed outside the rear leg, causing intermittent pinching and resultant impeded flow. I corrected the tube routing and tested through several fill and drain cycles and the issue was resolved. The delivery crew lost the accessory packet containing the mounts and I installed to prevent a hazardous condition. No leaks observed during service. ; used 2 WP8269145 (BRKT-MTG) from stock"
We serviced a
KITCHENAID OVEN
Model KOSE500ESS20
Near Austin, TX 78749
Leonardo
Job Details: 10/25/2022
Arrived on site to replace console. Replaced console test unit and unit test good job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS0
Near Lakeway, TX 78738
Leonardo
Job Details: 10/25/2022
Arrived on site to test unit for no power. Test unit and found unit disconnected under sink. Connected unit to outlet test unit and unit test good job complete.
We serviced a
KITCHENAID RANGE
Model KSGG700ESS3
Near Leander, TX 78641
Gerry C
Job Details: 10/25/2022
"Arid to inspect gas odor. I found the issue was the boiler not igniting and I inspected wiring after confirming the ignition could be heard sparking. The igniter connector was not plugged in and after correcting, the issue was resolved. I leak tested the unit and found no sources of leaks. Operational test good. I contacted safety and reported my findings. MfrRef # 7734875072"