Service History 297 - Appliance Express

We serviced a

GE REFRIGERATOR

Model GSS25GSHKCSS

Near Georgetown, TX 78628

Kimo

Job Details: 02/28/2022

Arrived onsite for refrigerator not dispensing water. Upon inspection I found ice on baffle. I quoted customer for baffle R/R customer agreed. I installed new baffle and sealed up air leaks at baffle.tested unit and found unit operating as designed.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Austin, TX 78705

Scott

Job Details: 02/28/2022

"Arrived on site for dishwasher not washing properly . Ran diagnostics got 10-2, 7-1 error code. Wash motor not coming on . Ordering vent ,sump, and control. No water leaks detected at time of service. Call to set return ; ordrng 1 W11416362 (Sump and motor) and 1 W11416460 (Vent) and 1 W11410066 (Contol) and 1 W11047695 (Element)"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Bastrop, TX 78602

Matthew

Job Details: 02/28/2022

Arrived onsite for washer not completing cycle. Upon arrival put unit in diagnostics and found error code for Off balance load. Cleared code and tested. Ran au test and passed. Ran normal load and passed. Unit was going out of balance preventing the cycle from completing. Instructed customer on proper loading per use and care guide. Unit is functioning properly. No leaks present at this time. Job complete

We serviced a

WHIRLPOOL DRYER

Model WED49STBW1

Near Bastrop, TX 78602

Matthew

Job Details: 02/28/2022

"Arrived onsite to replace previously diagnosed parts. Replaced timer. Tested unit and unit is functioning properly. The buzzing sound that is made , is between the end of the time dry cycle and the beginning of the steam cycle. Unit is functioning properly. Job complete"

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Bastrop, TX 78602

Matthew

Job Details: 02/28/2022

"Arrived onsite for washer filling then draining but not going through cycle. Upon arrival put unit in diagnostics and found stored error codes Long / no fill, off balance load, over suds condition, motor unable to reach target rpm (due to off balance). Inspected unit and found pressure hose not connected correctly at control. Secured connection and tested. All components are functioning properly. Did also find the unit and home are connected to well water. Pressure is very low. Customer will check home filter and adjust pressure. Unit is functioning properly. Job complete"

We serviced a

AMANA RANGE

Model ACR4303MFB5

Near Cedar Creek, TX 78612

Matthew

Job Details: 02/28/2022

Arrived onsite for burners not staying on. Upon arrival inspected unit and found burner pads not actuating properly. Used kit to replace all four burners. Tested burners and all are functioning properly. Notified customer that Ranges and cooktops using this type of burner are now equipped with temperature-limiting coils to further reduce the risk of unattended cooking fires. Cooking time may fluctuate compared to other types of burners. Unit is now functioning as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDB01

Near Austin, TX 78753

Joe Z

Job Details: 02/28/2022

"Arrived on site to replace incorrect icemaker. Upon arrival found that there was never an icemaker installed. The unit did not contain water lines, supply hose, fill tube, or water valve. The builder/ maintenance department will be installing all components. Left ice maker kit with them. Job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Manor, TX 78653

Joe Z

Job Details: 02/28/2022

Arrived onsite for rinse aid not dispensing. Customer has ran dishwasher everyday for a month and dispensers not dispensing and is still completely full.Need to replace dispenser. Replaced dispenser. Customer will monitor rinse aid levels and call us back if he continues to have issues. No leaks present at this time. Job complete

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFHS2611PFEA

Near Manor, TX 78653

Joe Z

Job Details: 02/28/2022

Arrived onsite to replace broken ice container. Replaced ice container and found unit had not been making ice. Talked to customer and he said it had not made ice in months. Found icemaker shut off arm is stuck and icemaker will not operate. Also found bottom of FC has sheet of ice. Cleared ice. Found drain is blocked. Customer will try to begin thawing freezer upon next visit. Ordering ice maker. Office to reschedule ; ordrng 1 241798231 (Ice maker)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Manor, TX 78653

Joe Z

Job Details: 02/28/2022

Arrived onsite for unit not starting or operating. Upon arrival checked unit and unit did not have 120V from supply. Checked breaker and breaker was not tripped. Found wall switch was on off position. Flipped wall switch to on an unit powered on. Tested unit by filling with water. Heard motor energize and water began to spray. Canceled the cycle and unit drained correctly. No leaks present at this time. Job complete.

We serviced a

WHIRLPOOL DRYER

Model MED3500FW1

Near Austin, TX 78703

Jacob

Job Details: 02/28/2022

"Arrived onsite for unit making a noise during operation. Opened up the unit and found that the fan had more buildup of lint. Removed the lint and out the unit back. As it was operating I still heard a little bit of a squeaking noise from the blower area. Moved the unit forward a bit and the noise went away, concluded that the vent tube was pushing on the housing causing the housing around the inspection of the unit where fan is will shift the housing when pushing the unit directly up against the wall. Let customer know of the lint and to keep the unit at a certain distance from the wall to keep the noise away.

We serviced a

MAYTAG WASHER

Model MVWC200XW0

Near Austin, TX 78748

Kevin

Job Details: 02/28/2022

"Arrived on site and found right front suspension rod has popped out of upper mounting point, after resetting it washer is now operating properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Austin, TX 78748

Kevin

Job Details: 02/28/2022

"Arrived on site and inspected refrigerator and found icemaker motor has failed and icemaker has overflowed, took one picture. Replaced icemaker and it now passed test 44 and test 45 and is working properly, job complete"

We serviced a

WHIRLPOOL RANGE

Model WEG745H0FS1

Near Austin, TX 78749

Kevin

Job Details: 02/28/2022

"Arrived on site and set range to preheat to 400 degrees when preheat chimed actual temperature on thermocouple was 385, reignited at 375, then off at 395, reignited at 375, then off at 395. Overall temperature is 385. Use calibration setting to adjust overall temperature +15? also adjusted door so that spacing on each side matches. Took pictures spacing is slightly less than half an inch on each side. Per customer request also leveled and balanced range. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM05

Near Austin, TX 78744

Kevin

Job Details: 02/28/2022

"Arrived on site and replaced all parts diagnosed on previous visit. Reported same part replacement to tech line within 90 days, job complete 7733064160"

We serviced a

WHIRLPOOL RANGE

Model WGG745S0FS02

Near Austin, TX 78744

Kevin

Job Details: 02/28/2022

"Arrived on site and replaced dented control panel, ranges now correct, job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS04

Near Canyon Lake, TX 78133

Noah D

Job Details: 02/28/2022

"Arrived on site to inspect unit for leaking from the back of the ice maker, upon inspection found the unit pushed away from the wall with some water leaking, removed ice and readjusted ice maker, cleared ice maker and tested. All functions worked normally. Complete"

We serviced a

GE RANGE

Model ZDP36L4RH2SS

Near Dripping Springs, TX 78620

Andrey

Job Details: 02/28/2022

"Arrived on site to replace previously diagnosed igniter, customer stated that the right back burner is also not igniting now and wants that fixed also, proceeded with current repair but, burner head nut completely ceased on, after multiple attempts, the nut would not break free, after speaking to multiple senior techs, was recommended not to proceed with repair due to possibly leaving customer without cooktop, model and serial number could not be verified due to missing information tag, the model that was provided could be wrong, but ordering parts that will be needed for repair and multiple precautionary parts that could be needed if freeing nut can not be achieved, burners base in no longer available discontinued per marcone, Office to get out the reservation and reschedule; ordrng 2 WB13X10014 (Burner cap)s and 2 WB16X27935 (D port ring)s and 2 WB01X10321 (Nut chamfered)s and 2 WB31X10010 (D simmer ring)s and 2 WB38X10080 (RANGE NUT WITH CHAMFER)s and 2 WB16X27681 (Burner base assembly)s and 2 WB02X10822 (Igniter)s"

We serviced a

WHIRLPOOL DISHWASHER

Model GU3600XTVB0

Near Dripping Springs, TX 78620

Andrey

Job Details: 02/28/2022

"Arrived on site to test unit for sanitize light blinking after was completed, tech sheet stats that the correct temp has not been reached during sanitize cycle, customer stated that it take about 7 minutes for water to get hot in sink, per owners manual the DW requires a minimum of 120 degrees incoming water, after running water in sink for 7 min, the water temp barely got over 100 degrees, during wash cycle the incoming water is to cold To achieve sanitizing temperatures, advised customer to address the incoming water temps, and use heated dry instead due to his current water issue, unit is running as designed, preformed full diagnostics cycle and heater is heating good, at this time job complete"

We serviced a

WHIRLPOOL OVEN

Model WOS31ES0JS01

Near Dripping Springs, TX 78620

Andrey

Job Details: 02/28/2022

"Arrived on site to test unit for no power, customer stated that unit is working but not cooking correctly, put thermo coupling in oven per heated to 350 both temp probe and oven reading correctly, explained to customer, how unit normally operates, customer was not aware of the operation of unit and would monitor unit, unit is running as designed,job complete"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS4

Near Niederwald, TX 78640

Andrey

Job Details: 02/28/2022

"Arrived on site to to test unit for no light , tested unit for bulb shorted out in light socket, replaced light socket and bulb, tested unit, the light and comes on when microwave is plugged into outlet, but would not turn off when using touch pad, the short back fed into control board damaging it,

We serviced a

ESTATE REFRIGERATOR

Model TS25AFXKQ04

Near Waco, TX 76705

Jonathan M

Job Details: 02/28/2022

Arrived on site for a refrigerator that is not cooling again. Inspected unit and work area. The customer advised that the unit had cooled properly for about four weeks and then went out again. Found the unit would not start at all when plugged in. The lights were on but nothing else was running. Checked everything down by the compressor and all connections underneath the unit. Found everything showing good. Attempted to advance the defrost timer and found the contacts that triggered would not start anything to work. Spoke to PR and was advised the issue would have to be with the thermostat due to no action from the defrost timer. Went to replace the thermostat and found the refrigerator immediately kicking on once the thermostat was wiggled. Replaced thermostat and tested the unit. The unit began to work as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW

Near Round Rock, TX 78665

Wesley

Job Details: 02/28/2022

"Arrived onsite for off balance loads and found unit walking. Found unit needed to be leveled and calibrated. Unit is now operating as designed. Advised customer on use and care principles. All else checks good, no error codes."

We serviced a

KITCHENAID OVEN

Model KODE500ESS05

Near Austin, TX 78738

Leonardo

Job Details: 02/28/2022

Arrived on site to test unit for oven not heating to temp and taking a longer to cook. Test unit and found oven needed calibration. Showed customer hot to calibrate the unit job complete.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS08

Near Hutto, TX 78634

Gerry C

Job Details: 02/28/2022

Arrived to inspect noise. I found the turntable ring wheels were out-of-round and causing excessive rubbing and thumping noises. Office to ship part D2C and CX will contact us if there are further issues. ; ordrng 1 W11252182 (Turntable Ring) and 1 PartD2C (Ship W11252182 D2C)

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS02

Near Austin, TX 78737

Leonardo

Job Details: 02/28/2022

Arrived on site for complain of oven light turning both ovens on but when you open the door it only turns that oven light on. Test unit and per tech sheet the oven light button will turn the top and lower oven light on. When you open the door for the upper oven only the upper oven light come on. Job complete.

We serviced a

AMANA DRYER

Model NED4655EW1

Near Kyle, TX 78640

Jacob

Job Details: 02/28/2022

Arrived onsite for unit not working. Tested the unit and unit was not powering on. Unit is getting correct voltage. Upon further inspection. Found that the door switch was broken. Need to return with part. Rescheduled with customer.; schdld next appmnt for 3/3 THU !

We serviced a

WHIRLPOOL WASHER

Model WFW9151YW00

Near Cedar Park, TX 78613

Kimo

Job Details: 02/28/2022

Arrived onsite for washer not draining. Upon inspection I found and comb in the filter see pix. I replaced comb and cleaned filter and tested unit and unit operating as designed no leaks at time of service.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT975SAHZ0

Near Hutto, TX 78634

Gerry C

Job Details: 02/28/2022

"Arrived to instal previously diagnosed and ordered parts. Prior to installing the parts I performed checks and found a clear and difficult to see piece of glass holding the float switch up. I entered service test mode and found FcE3, FcE4, F6E5. The unit ran through the service test mode as designed and did not generate any new errors. No leaks observed during service."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Hutto, TX 78634

Gerry C

Job Details: 02/28/2022

"Arrived to inspect leak. The CX described an issue where as soon as it would fill and then circulate water, the leak would show up under the door. I found the vent gasket rolled over during the manufacturing process and I removed and reinstalled the gasket and I tested within service test mode and the issue was corrected. Operational test good, no leaks observed during service.; ordrng 1 WPW10671904 (Silverware Hanger) and 1 PartD2C (Ship WPW10671904 D2C)"

We serviced a

WHIRLPOOL DRYER

Model WGD7120HW0

Near Austin, TX 78756

Joe Z

Job Details: 02/28/2022

Arrived on site for unit taking too long to dry. Upon arrival tested dryer with vent test kit. Test fail. Demonstrated to customer with vent hose disconnected from wall and test passed. Advised customer to have vent cleaned. Tested unit for heat and unit heats correctly. Job complete

We serviced a

MAYTAG FREEZER

Model MZF34X20DW04

Near Jonesboro, TX 76538

Jonathan M

Job Details: 02/28/2022

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced freezer door and nameplate and tested the unit. The unit is working as designed. Call complete.

We serviced a

KITCHENAID ICE MACHINE

Model KUIX505ESS

Near Salado, TX 76571

David Z

Job Details: 02/25/2022

"Arrived on site to diagnose ice machine that was not making any ice. On arrival customer informed me that the unit had not made any ice over the weekend. Customer also informed me they had cleaned a thick layer of dust and dirt off the condenser this morning. I tested all functions and verified all items working as designed. Ran a normal cycle and watched to make sure it was producing ice, and verified chill plate was cooling and ice was forming properly. Could not duplicate fault at this time, and was likely caused by clogged condenser. Call complete."

We serviced a

WHIRLPOOL DISHWASHER

Model DU1055XTVB8

Near Georgetown, TX 78628

Jonathan S

Job Details: 02/25/2022

"Arrived on site for dishwasher leaking soapy water at bottom of door. Inspected unit and work area. Performed diagnostics mode and monitored test cycle. Found soap suds buildup in unit causing leak (see SD-picture) Tested all components and found unit operating as designed. Found customer on home water softener system and using pods. Spoke with customer on soap buildup and proper amount of soap with water softener. Ran cap full of cooking oil to remove suds buildup. All tested good, no water leaks detected during service.

We serviced a

WHIRLPOOL VENTHOOD

Model UVL6036JSS

Near Liberty Hill, TX 78642

Jonathan S

Job Details: 02/25/2022

Arrived on site for venthood making noise when wind blows outside. Tested operation and found unit working as designed. Found customer referring to damper door. Informed customer of damper operation. Unit is working as designed.

We serviced a

WHIRLPOOL WASHER

Model WFW8620HC1

Near Round Rock, TX 78681

Kimo

Job Details: 02/25/2022

Arrived for washer filling too slow. Upon inspection I found that the cold water valve had failed due to debris getting trapped in it i quoted customer for valve R/R customer agreed and I installed new valve and tested unit and found unit operating as designed no leaks.

We serviced a

WHIRLPOOL WASHER

Model MVW7232HC0

Near Liberty Hill, TX 78642

Jonathan S

Job Details: 02/25/2022

"Arrived on site for washer not completing cycle and making abnormal noises. Inspected unit and work area. Found unit unleveled. Leveled unit and found minor leak from drive assembly. Performed diagnostics mode and checked fault codes, found none stored. Performed diagnostics cycle and monitored operation. Found all components operating. Found noise coming from drive assembly. Will need to replace drive. Found no ETA available on part. Office to schedule return when ETA is available. ; ordrng 1 W11423759 (Drive assembly)"

We serviced a

WHIRLPOOL DRYER

Model WED5010LW0

Near Leander, TX 78641

Kimo

Job Details: 02/25/2022

Arrived onsite to install properly diagnosed parts. Upon arrival I installed new light bulb . Unit is now operating as designed. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Liberty Hill, TX 78642

Jonathan S

Job Details: 02/25/2022

"Arrived on site for refrigerator not dispensing ice. Inspected unit and work area. Verified failure and found motor not turning. Attempted to turn by hand and found motor locked up. Removed auger assembly and tested motor resistance and found opened. Will need to replace motor to repair.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Andice, TX 78628

Kimo

Job Details: 02/25/2022

Arrived onsite for MW sparking when in uses. Upon arrival I found some damage to the paint in the cavity. I used grey paint to cover it up and tested unit and found unit operating as designed. I called safety team. Job complete.

We serviced a

WHIRLPOOL RANGE

Model KSGG700ESS2

Near Liberty Hill, TX 78642

Jonathan S

Job Details: 02/25/2022

Arrived on site for range back left cooktop burners not igniting. Ins unit and work area. Tested operation to verify failure. Found no spark at igniter. Found all other burners sparking when testing back burner. Removed spark module and installed new. Tested operation and found same failure. Traced harness from spark module to burner and found harness grounded to frame. Corrected harness and tested operation and found sparking. Assembled unit and tested all burners. All tested good. Spoke with customer on service performed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Leander, TX 78641

Kimo

Job Details: 02/25/2022

Arrived onsite for dishwasher leaking. Upon inspection I found water damage see pix. I ran DW and found leak coming from Sump&motor ordering 1x Sump&motor. Office to reschedule when we have part.; ordrng 1 W11085683 (Sump&motor)

We serviced a

WHIRLPOOL WASHER

Model GHW9400SU0

Near Leander, TX 78641

Kimo

Job Details: 02/25/2022

Arrived onsite for washer with broken door handle. Upon arrival I looked up part and found that the part showed disconnected. I confirmed with SR. Office to contact customer. ; ordrng 1 8181843 (Door handle)

We serviced a

GE DISHWASHER

Model GSD2200G02WW

Near Manor, TX 78653

Matthew

Job Details: 02/25/2022

"Arrived onsite for dishwasher not turning on. Upon arrival inspected unit. Found voltage to unit good. Unit not responsive. Removed panel for inspection. Found panel parts deteriorated and screws rusting . Will need inner panel, latch, upper console panel , and switch activator. Will need AUTHO. ; ordrng 1 WD1X1363 (Switch leaf) and 1 WD12X22757 (Switch cover) and 1 WD13X10003 (Latch) and 1 WZ2X45D (Latch screw) and 1 WD31X10004 (Inner door) and 1 WD34X10742 (Panel assembly) and 8 WD02X10106 (Screws)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHV03

Near Pflugerville, TX 78660

Matthew

Job Details: 02/25/2022

Arrived on site for refrigerator not making ice after previous repair. Inspected unit and ran test. Testing unsuccessful at ice maker. replaced icemaker. Ran test again and was not getting water flow to the ice tray. Replaced valve and tested. Unit is now functioning properly no leaks present at this time. Job complete

We serviced a

KITCHENAID OVEN

Model KOCE500ESS11

Near Pflugerville, TX 78660

Matthew

Job Details: 02/25/2022

Arrived on site to replace previously diagnosed parts. Replace fan assembly. Tested for customer and customer stated fan sounds way better. No noise at this time. Unit is functioning as designed. Job complete

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US6DS00

Near Pflugerville, TX 78660

Matthew

Job Details: 02/25/2022

Arrived on site for cooktop clicking. Upon arrival inspected unit and unit was not making any clicking sound. Tested each individual burner and all burners are functioning as designed cannot find any issues with the unit at this time. explain to customer that spill overs while cooking as well as liquid cleaners can cause igniters to temporarily fail but once dry it out they usually resume functionality. Customer stated this was a one time occurrence but has used unit since without issue.

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Mart, TX 76664

Jonathan M

Job Details: 02/25/2022

Arrived on site for I range that is not heating in the oven. Inspected unit and work area. Confirmed the customers complaint and found the fake igniter not turning on. Check voltage coming out of the control and found proper voltage. Checked voltage at the igniter and found proper voltage going to the igniter. I checked resistance through the igniter and found the igniter open. Ordering igniter and will return on 3/4.; ordrng 1 W11176454 (Ignitor)

We serviced a

WHIRLPOOL MICROWAVE

Model WOC75EC0HS04

Near Mart, TX 76664

Jonathan M

Job Details: 02/25/2022

Arrived on site for a microwave that has a light not turning on. Inspected unit and work area. The customer advised that ever since they bought the unit the microwave cavity light has not worked. Checked all components from the light transformer to the light itself and found the light missing filament. Replaced the lamp and tested the unit. The unit began to work and operate as designed. Call complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHB0

Near Mart, TX 76664

Jonathan M

Job Details: 02/25/2022

Arrived on site for a dishwasher that has a burned spray arm. Confirmed the customers complaint and found the spray arm was not completely attached to the motor and had fallen on top of the element. I called Whirlpool safety team and spoke to Latika SR# 7732990149. She advised to go ahead and proceed with repairs and would note the file. Replaced the spray arm and tested the unit. The unit began to work and operate as designed. Call complete.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Blanco, TX 78606

Brandon

Job Details: 02/25/2022

"Arrived on site to replace basket, after replacing, ran calibration, tested unit , tested good."

We serviced a

MAYTAG DRYER

Model MED6230HC1

Near Blanco, TX 78606

Brandon

Job Details: 02/25/2022

"Arrived on site for customer complaint of unit not heating, found power plug prong not making good connection inside wall outlet, I adjusted power plug, unit tested good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSR57R18DM03

Near Blanco, TX 78606

Brandon

Job Details: 02/25/2022

"Arrived on site for customer complaint of unit not cooling, found evaporator covered in ice, found heating element tested good in diagnostic mode, found miscommunication between control and evaporator thermistor, I defrosted evaporator and I replaced control and thermistor, unit tested good."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Andice, TX 78628

Jonathan S

Job Details: 02/25/2022

"Arrived on site for dishwasher not drying dishes. Inspected unit and work area. Found correct heating element in unit (see SD-QUICKPIC). Measured incoming water temperature at 109?. Found rinse aid in dispenser. Performed diagnostics mode and checked fault codes, found no fault codes. Monitored test cycle and found heating element draw7.5 amps. Found suds at end of test cycle from rinse aid. Found customer using one hour wash. Spoke with customer on user care guide, incoming water temperature and government energy regulations. Unit working as designed, no water leaks detected during service."

We serviced a

WHIRLPOOL RANGE

Model WFE550S0HZ1

Near Georgetown, TX 78628

Jonathan S

Job Details: 02/25/2022

Arrived on site for range oven not reaching preheat temperature. Inspected unit and work area. Performed temperature test on bake at 350?. Measured first 3 cycles and found average temperature at 337?. Calibrated unit plus 15?. Spoke with customer on calibration and normal operations. All tested good.

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Hutto, TX 78634

Cliff

Job Details: 02/25/2022

"Arrived on site to diagnose a washer that is not cycling properly. Found control not running through cycle properly, and it will need to be replaced to complete repairs. Office to set return appointment.; ordrng 1 W11170317 (Control)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Lampasas, TX 76550

Tyler

Job Details: 02/25/2022

"Arrived on site for dryer taking too long to drive. Upon arrival confirmed complaint after disassembling and testing heating hardware I found heating element filmed at 9.9 ohms and wasnt grounded, coils passed visual inspection. Found no shorts or breaks or out of range resistance from thermistors, fuses, etc. found clog in venting going under the home. Instructed customer unit will need a dryer vent cleaning before dryer is safe to use again. Dryer functioning as designed call complete"

We serviced a

GE WASHER

Model GTW460ASJ5WW

Near Round Rock, TX 78664

Cliff

Job Details: 02/25/2022

Arrived on site to diagnose a washer that is not cycling properly. Found control not registering water level properly and replaced control. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Lampasas, TX 76550

Tyler

Job Details: 02/25/2022

Arrived on site for dishwasher needing tub and sump asm rebuild. Upon arrival installed all required parts. Reassembled and tested unit through 15 minute cycle. Found no leaks and no errors present. Call complete

We serviced a

MAYTAG WASHER

Model MHW4300DW0

Near Kempner, TX 76539

Tyler

Job Details: 02/25/2022

Arrived on site for washer rattling when in use. Upon arrival co firmed issue. Found all 3 baffle fins in tub broken and pieces falling in between tubs that couldnt be removed. WPW10737541 (tub). Tub covered under limited 10 yr part warranty ; ordrng 1 WPW10737541 (Tub) and 1 Cnote (Needs 2hr/2tech reschedule)

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JS1

Near Kempner, TX 76539

Job Details: 02/25/2022

Arrived to inspect cooktop damage. Customer they recently closed on the house and they noticed that the cooktop was damaged on the right side next to the counter. I photographed verified the serial number and notified claims in reference to this call. Included a copy of the closing documents. Ordering Cooktop. Office to reschedule return services due to part availability.; ordrng 1 W11175876 (COOKTOP)

We serviced a

GE OVEN

Model JK3800SH6SS

Near Kempner, TX 76539

Job Details: 02/25/2022

"Arrived to inspect unit not powering on. I cycled power at the fuse panel. The oven light came on, but the unit UI panel came on for approximately 3 minutes, but cut off and wouldnt power on and operate. Ordering the Control board, VFD module knob and control panel assembly with knob. and will return with the fuse. Also needs Authorization. Office to schedule return services due to parts availability. Needs more work ; ordrng 1 WB27X42846 (VFD Module) and 1 WB27X25718 (Machine Control Board) and 1 WB56X32644 (Control panel Assembly) and 1 WB03X21244 (Knob)"

We serviced a

KENMORE DRYER

Model 796.802729

Near Kempner, TX 76539

Job Details: 02/25/2022

"Arrived to inspect dryer not heating. Verified unit information, turned the dryer on and found it heating properly. The unit does is up against the back wall where it vents directly to the outside wall. I checked temperatures and found it was cycling on and off properly. I went outside and verified heating. I did clean a bunch of pet hair that was keep the vent flaps from closing properly and was letting the outside air into the back of the unit. Unit working properly. Job complete"

We serviced a

JENN-AIR OVEN

Model JJW8130DDB

Near Kempner, TX 76539

Job Details: 02/25/2022

"Arrived to install previously ordered part. Removed and replaced the UI, reassembled and unit tested as designed. Job complete"

We serviced a

ROPER DRYER

Model RED4440VQ1

Near Kempner, TX 76539

Job Details: 02/25/2022

"Arrived to inspect dryer not starting. Confirmed the complaint checked voltage, which was 240. Disassembled and found the thermal fuse was causing the issue. Found the dryer vents were clogged. Replaced the fuse with truck stock wp3392519. Left unit disconnected from the wall, so unit can be used. Job complete ; used 1 WP3392519 (Thermal fuse) from stock"

We serviced a

GE WASHER

Model GTW750CPL1DG

Near Kempner, TX 76539

Job Details: 02/25/2022

"Arrived to inspect washer not completing cycles on bulky load. Ran a quick wash cycle and unit preformed properly. Found the customer admitted to using 2-3 pods, fabric softener and will wash large loads of towels on bulky cycle. I advised the customers to use less detergent, fabric softener and limit the amount of sent beads. Unit preformed all functions properly and didnt leak. Customers satisfied with explanations. Job complete"

We serviced a

WHIRLPOOL OVEN

Model WFE505W0JS1

Near Austin, TX 78745

Kevin

Job Details: 02/25/2022

"Arrived on site and inspected range and set it to preheat, range reached 350 degrees in minutes and internal temperature was 406 took 1 picture. Temperature dropped to 294 degrees before element turned back on. Temperature float is technically acceptable and 350 degrees is the average. Replaced temperature sensor anyway to possibly tighten float up, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Austin, TX 78745

Kevin

Job Details: 02/25/2022

"Arrived on site and found refrigerator is unplugged. After reconnecting power to refrigerator compressor turns on briefly but start device is tripping, replaced start device and this had no positive effect. Compressor will need to be replaced, job complete ; ordrng 1 W11358352 (Compressor) and 1 W11504415 (Suction tube) and 1 W11504431 (High pressure side to compressor) and 1 W11506619 (Process tube) and 1 W11357918 (Evaporator) and 1 W11504449 (Cap tube) and 1 W11506619 (Suction line to evaporator)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Austin, TX 78746

Kevin

Job Details: 02/25/2022

"Arrived on site and inspected refrigerator and found it is not defrosting will need to bring back thermistors, control, harness, and UI to correct issue. Customer is aware of how to manage defrosting the refrigerator.; ordrng 1 Ww11478200 (Control) and 2 W10384183 (Thermistor)s and 1 W11314839 (Harness) and 1 10898320 (Ui)"

We serviced a

GE REFRIGERATOR

Model ZISS42DAASS

Near Austin, TX 78746

Kevin

Job Details: 02/25/2022

Arrived on site and inspected refrigerator and found frozen water hanging from ceiling of freezer. Spoke with SW evaporator drain is no longer working properly. Entire refrigerator would need to be defrosted in order to disassemble and replace evaporator drain assembly. Homeowner also has a new icemaker already on hand and would like the new one installed when the freezer is disassembled. Homeowner is aware of how to handle melting ice in freezer.; ordrng 1 WR17X3037 (Baffle) and 1 WR49X10021 (Repair kit) and 1 WR17X3030 (Drain hose) and 1 WR01X1843 (Hose clamp) and 1 WR60X30349 (Evap fan) and 1 WR60X123 (Fan blade)

We serviced a

JENN-AIR COOKTOP

Model JGD8430ADB

Near Austin, TX 78731

Kevin

Job Details: 02/25/2022

"Arrived on site and replaced all parts diagnosed by previous technician, after replacement right front burner is operating normally, collected remaining balance, job complete"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Austin, TX 78731

Kevin

Job Details: 02/25/2022

"Arrived on site and found actuator arm is not in cam kit ring, replaced actuator and ran a diagnostic cycle to confirm operation, job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KSSS48FMB00

Near Austin, TX 78731

Kevin

Job Details: 02/25/2022

"Arrived on site and found refrigerator has power but there is no cooling. pre-screen control board is not the correct one, will need to be re-ordered. Will also bring back inverter if needed; ordrng 1 W10823805 (Control board) and 1 W10629033 (Inverter)"

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Austin, TX 78756

Kevin

Job Details: 02/25/2022

"Arrived on site and inspected dryer and found it is showing ERR when a cycle is started. Confirmed incoming power is correct, disconnected door switch and jumped harness and dryer will now run properly. A new door switch is needed to complete repair.; ordrng 1 W11551763 (Door switch)"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFHS2622MBQA

Near Copperas Cove, TX 76522

Tyler

Job Details: 02/25/2022

Arrived on site for refrigerator needing previously diagnosed mean harness assembly. Upon arrival I still need apart and reassembled and tested unit and found diodes new harness fully functioning but recently installed icemaker is once again feeling and not sending power down to the harness or valve. Will need to order new icemaker. Was able to reschedule customer for 03/02/22; ordrng 1 241798231 (Ice maker)

We serviced a

GE MICROWAVE

Model CEB1599SJ2SS

Near Blanco, TX 78606

Brandon

Job Details: 02/25/2022

"Arrived on site for customer complaint of touch pad not working, found failed control, Ordering control.. ; ordrng 1 WB56X29818 (Control) and 1 Cnote (Office to reschedule)"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE334GPS

Near Blanco, TX 78606

Brandon

Job Details: 02/25/2022

"Arrived on site for customer complaint of broken dispenser, I replaced dispenser, unit tested good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Copperas Cove, TX 76522

Tyler

Job Details: 02/25/2022

Arrived on site for refrigerator needing previously diagnosed defrost parts. Upon arrival installed all required parts I then reassembled and tested unit and found unit would going to defrost mode as designed.Informed customer to give unit 24 hours to stabilized temps. Call complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near China Spring, TX 76633

Jonathan M

Job Details: 02/25/2022

Arrived on site for a dishwasher that has a broken dispenser. Inspected unit and work area. Confirmed the customers complaint and replace the dispenser. Tested the unit and the unit began to work as designed. Call complete.

We serviced a

GE MICROWAVE

Model JVM7195SF1SS

Near New Braunfels, TX 78130

Andrew

Job Details: 02/25/2022

"Arrived on site to test unit for not turning. Verified turntable motor receiving proper voltage(24vac). Needing motor, office to reschedule. ; ordrng 1 WB26X10233 (Turntable motor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Canyon Lake, TX 78130

Andrew

Job Details: 02/25/2022

"Arrived on site to replace previously diagnosed RC door. Replaced door, formed gasket with heat gun, tested unit, unit working good. Job complete."

We serviced a

WHIRLPOOL RANGE

Model WEE510S0FS2

Near Waco, TX 76708

Jonathan M

Job Details: 02/25/2022

Arrived on site for arrange that is flashing an F2 E1 (UI Stuck Key) error code. Ran the unit through diagnostics and confirmed the customers complaint. Went to replace the control panel and found the part sent with me it was just the outer frame and did not include the control. Ordering correct part and the office we need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W10894098 (UI Control)

We serviced a

GE DRYER

Model GTDP280ED4WW

Near New Braunfels, TX 78130

Andrew

Job Details: 02/25/2022

Arrived on site to replace drum from previous diagnosis. Found new drum is not the correct drum. Drum was marked properly but its shorter and narrower. Drum needs to be 21 5/16 inches from front lip to rear lip. Took pics where measurements were taken from. New drum needs to also be 26 inches round from one end to the other not total radius. Spoke with SR and will a parts research for correct part. Needing to inspect part prior to ensure correct part was ordered. If any question contact AH. Office to reschedule. ; O-emld tckt

We serviced a

WHIRLPOOL DRYER

Model WED5620HW

Near New Braunfels, TX 78132

Andrew

Job Details: 02/25/2022

"Arrived on site to test unit for not heating. Found bad element. Replaced element and clean interior of unit of excessive lint build up. Tested unit, unit now working as designed. Advised customer to have venting leading to exterior of home cleared as unit is not venting properly. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Lakeway, TX 78734

Luis

Job Details: 02/25/2022

"Arrived on site for no,cool. Compressor attempting to power on then shuts off,installed a new start device same issue compressor not turning over ohmed compressor,compressor ohmed correctly,attempted with another start device same issue diagnosed a defective compressor. R600a system. ; ordrng 1 W11370574 (Compressor.) and 1 W11504415 (Coupling) and 1 W11504431 (Coupling) and 1 W11506619 (Coupling) and 1 W10805035 (Drier) and 1 W11504433 (Coupling) and 1 W11504447 (Coupling) and 1 R600asystem (R600a)"

We serviced a

GE REFRIGERATOR

Model ZISS480DRISS

Near Austin, TX 78734

Luis

Job Details: 02/25/2022

"Arrived on site for no cool. Found compressor not powering on diagnosed a defective inverter,replaced inverter powered unit on compressor powered on."

We serviced a

KITCHENAID REFRIGERATOR

Model KSCS25INSS00

Near Austin, TX 78732

Luis

Job Details: 02/25/2022

"Arrived on site diagnosed a defective icemaker,replaced icemaker assembly.

We serviced a

WHIRLPOOL WINE COOLER

Model WUB35X24HZ02

Near Austin, TX 78759

Luis

Job Details: 02/25/2022

"Arrived on site for door issues. Found gap on top left side of cabinet,removed door adjusted hinge,remolded gasket checked door seal good."

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD602ESS00

Near Austin, TX 78759

Luis

Job Details: 02/25/2022

"Arrived on site diagnosed too much water filling icemaker mold,correctly decreased water level ran fill test passed water no longer leaking from icemaker mold"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Round Rock, TX 78664

Cliff

Job Details: 02/25/2022

"Arrived on site to diagnose a refrigerator that is not producing ice or cooling properly in fc. Found open circuit for fc thermistor, caused by broken wire in fc thermistor harness. Harness will need to be replaced to complete repairs. Office to set return appointment..; ordrng 1 W10911358 (Harness)"

We serviced a

WHIRLPOOL DRYER

Model WGD7300XW0

Near Austin, TX 78717

David S

Job Details: 02/25/2022

Arrived on site to install previous diagnose part. I gained access to the thermal fuse and replaced it with new. I reassembled the unit and tested it. It is now working as designed. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Austin, TX 78758

Luis

Job Details: 02/25/2022

"Arrived on site for damaged door,replaced damaged door checked door seal good."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS

Near New Braunfels, TX 78132

Andrew

Job Details: 02/25/2022

"Arrived on site to test unit for error code f8e4(open float switch). No other error codes stored. Found switch connection got loose. Replaced switch and secured connection, tested unit, unit now working as designed. No leaks detected. Job complete."

We serviced a

ELECTROLUX WASHER

Model EFLS627UTT1

Near Georgetown, TX 78628

Jonathan S

Job Details: 02/25/2022

"Arrived on site for washer having a hole in the door bellow. Inspected unit and work area. Found hole torn all away around bellow. Spoke with customer on user care manual. Contacted claims department and found bellow under Appliance Express warranty. Removed failed bellow and installed new. Found outer spring to worn and will need to be replaced. ; ordrng 1 134616300"

We serviced a

WHIRLPOOL RANGE

Model WFE524CLAS0

Near Harker Heights, TX 76548

Tyler

Job Details: 02/25/2022

Arrived on site for rain eating previously diagnosed door parts including but not limited to trims handles and screws. Upon arrival installed required parts then reassembled and tested unit and found door fully functioning as designed and no longer had any loose parts falling off the door. Called complete

We serviced a

FRIGIDAIRE DISHWASHER

Model FFCD2413US2A

Near Salado, TX 76571

David Z

Job Details: 02/25/2022

"Arrived on site to install previously diagnosed parts to resolve wash motor not running. Installed wash motor and heater, followed by retest. Found unit is now working as designed and control was not needed. No water leaks found. Call complete."

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0AS02

Near Round Rock, TX 78681

David S

Job Details: 02/25/2022

Arrived on site for oven not heating. I inspected the unit and work area. I found the tod open and not allow voltage through. I quoted the customer for the tod. I installed the tod and reassembled the unit. I tested the unit and found it heating as designed. Job complete.

We serviced a

GE DISHWASHER

Model CDT835SSJ0SS

Near Round Rock, TX 78681

David S

Job Details: 02/25/2022

"Arrived on site for dishwasher having suds and not canceling out of a cycle. I inspected the unit and work area. I found the unit in a cycle but would not cancel out. I put the unit in to a service mode and found no fault codes. I put the unit through a service test and found everything activating as designed. I exited service mode and ran the unit in normal operation and found it working and canceling as designed. I found rinse aid set to max causing a lot of suds. I found the float switch working and the thermistor within range. The unit is working as designed, customer paid diagnostics fee with credit card. Job complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Round Rock, TX 78665

David S

Job Details: 02/25/2022

"Arrived on site for dishwasher not cleaning the dishes, I inspected the unit and work area, I found fault codes F4e3 wash motor fault, f7e1 no heat, f6e4 float switch open. I ran a diagnostics cycle and found the wash motor not coming on and the unit filling and heating. I installed a new pump and motor assembly. I reassembled the unit and retested it. I found it working as designed. No water leaks detected. Job complete."

We serviced a

WHIRLPOOL COOKTOP

Model WFG505M0BS3

Near Round Rock, TX 78664

David S

Job Details: 02/25/2022

Arrived on site for range cooktop valve turning to easily. I inspected the unit and work area. I found the right rear valve not locking when set back to off. I am ordering a new valve. The office will reschedule when we have eta on the parts. ; ordrng 1 W11105201 (Right rear valve)