"KSEG700ESS6 Arrived on site for blower not running. Upon arrival, found 0 V going to the blower motor. Proceeded to replace W11082269 control and now blower motor is running. The new board that was replaced on 9/16/24 was defective. Tested all components and now unit is functioning as designed."

Arrived on site to diagnose washer that was not starting. Tested unit and found lid locks and unlocks but never makes it to sensing. Checked for error codes and found one for basket reengagement failure. Checked under unit and found shift actuator had a broken wire on it. Removed and replaced shifter. Tested unit and verified it's starting the cycle normally. Repair completed. Parts used - W11481722.

"Arrived on site to replace fuse diagnosed on previous trip. Replaced fuse, diode, capacitor. Unit illuminated control with error for relay. Replaced control, error went away. Tested unit, unit is running as intended. Job complete. USED WPW10574736 W11256462 W11552018 W11707984"

Arrived on site to replace float switch and control board and sump and motor. Replaced all 3 parts test unit and unit test good job complete. No leaks present at this time. W11629911. W11416362. W11545764

Arrived on site to resolve led driver. Removed cover and found loose connection for the lights. Secured connections and light are very dimmed. Relaxed led driver test unit and unit test good job complete w11282989

Arrived onsite for dryer stopping mid cycle. Upon arrival customer stated it was just ending the cycle quickly from normal 1:27 jumping to 27 minutes. I used a damp towel and found the towel not crossing the moisture sensor bars. I leveled the unit to where it sits lower in the front and tested again. The clothes are now crossing the bar and the time stays consistent. I tested the moisture sensor in diagnostics and it is functioning properly. Call complete. No parts installed.

"Arrived on site for washer starting by itself . Ran diagnostics got 2-1,5-1,5-2. Found start button not responding . Replaced control W11637583. Re ran diagnostics all checked normal no water leaks detected at time of service . Job complete"

"Arrived on site , replaced right rear switch supplied bye customer . Element is still not heating will need right rear element. Set return 10/16 . ; ordrng 1 W11517959 (Right rear) and 1 W10857622 (R rear switch)"

"Arrived on site to inspect wall oven vent trim issues. Upon further inspection, I spoke to the builder who advised that the vent trim is badly dented/damaged and needs to be replaced. I advised the parts would have to be ordered as they were not available for todays service. I inspected the unit and found the wall oven sitting on the floor in the kitchen in front of the cabinets where it will be housed (photo). Builder advised they have to finish the countertops before installing it. It appears that when the unit was installed, the weight of the oven was placed on the vent which caused it to get bent/damaged. I am ordering the vent, trim, and four (4) screws and office to schedule return service due to the availability of the parts. Unit left in its place where I found it. Builder left prior to finishing the call and was unable to sign for receipt-vacant/new build home. No parts installed. ; ordrng 1 W11467336 (Vent) and 1 W11714646 (Vent trim) and 4 WPY706189 (Screw)s"

"WTW5000DW3 Arrived on site to install stall parts from previous tech. Installed part#s w10913953,w11130362,w11454734,and w10721967 belt wasn't needed . Also nosies was coming from tub holes had a lot of stuck coins. Cleaned out coins calibrated and tested product works as it's designed no water leaks visible from watersupply."

Arrived on site to test unit for flames to yellow and pots and pans turning black from sud. Found customer is on propane and unit still on Natural gas. Unit was never converted to LP. Converted unit to LP test unit and unit test good job Complete.

"WTW6157PW0 Arrived on site for a washer not agitating. Upon arrival did not find any error codes. Further inspection found the teeth on the stator was damaged no signs of oil spills. Inspected gearcase no damage replaced part#s w11260238,w11195971,w10754448, and w10734521 . Calibrated and tested product works as it's designed no water leaks visible from watersupply."

Arrived on site to replace hinges. Found 1 hinge damaged. Will order hinge and reschedule for 10/16. Will need 2 hour job ; ordrng 1 W10874474 (Hinge) and 1 2hourjob (2 hour job)

UNIT 8113 arrived on site to inspect unit for broken door piece. Upon closer inspection found door switch broken. Ordering door switch. Rescheduled for 10/16 NO PARTS USED ; ordrng 1 WP3406107 (Door switch)

Arrived on site to testing unit for fan not working. Test unit and found loose connection at switch. Secured all connections to switch test unit and unit test good job complete NO PARTS USED

"KUID308HPS01 Arried on site for a icemaker with water issues per client . Upon arrival found a few issues thermistor wasn't ready correct temperature. The circulating pump didn't work water over filling. Replaced part#s 1901A,wpw10511923,w11542867,w11542868 tested product works as it's designed no water leaks visible from watersupply. Had to come into town to write notes no service at clients home."

"Arrived on site to inspect wall oven not working. Upon further inspection, I found the display blank. I checked the breaker (GFCI) and it was tripped. Cycled power and placed unit in diagnostics showing error code F6E4- main control failure. I cleared the codes and tested the unit and it heated properly. Due to the error code and following the tech sheet, I removed and replaced the main control and retested the unit. Unit is operating as designed. I assisted the customer in connecting the unit to WiFi via the Whirlpool app they downloaded on their phone. Job completed. W11649350"

"Arrived on site to inspect dishwasher door falling open. Upon further inspection, I opened the unit door to about a 45 degree angle and let go of the door and it fell open to 90 degrees. I pulled the unit out and found the right door hinge spring had come disengaged. I removed and replaced the hinge assembly and retested and unit is operating as designed with no error codes. No water leaks observed during service, job completed. W11712996"

"Arrived on site for door making noise. Replace both door pads but still making noise, added grease to hinge point where door attaches. Noise gone. Verified operation. Call complete."

Arrived on site for microwave arching for inspector. Video shows spark on back right corner near the 2nd level tray. Removed tray and tested. Unit is heating and working as designed. Advised customer on use of second level tray and on cleaning it. Ordering touch up paint for marks. Advised will not be exact match. Reset for fri. Am. Do not make first appointment. Has to drop off student. ; ordrng 1 72113 (Paint)

Arrived on site for washer not moving. Replaced lower wire harness. Replaced main control. Recalibrated and ran Diagnostics. All components working properly. No leaks. Call complete.

Arrived on site for refrigerator not cooling in both section. Found unit currently working. Temps are -1 and 34f. Bucket half full of ice. Customer says she adjust control temps and unit started working again. Ran test and all components pass. Damper was loud. Ordering new damper and control. Reset for fri am. ; ordrng 1 W11524469 (Control) and 1 Damper (WPW10594330)

"Arrived on site for unit. Tripping breaker. Due to ongoing issues. Replaced bake and broil element as well as main control board. Inspected wiring harness, and found no issues. Disconnected ground wire and preheated Oven to 500? . Reconnected ground wire and he did unit again and ask customer to leave on for 30 minutes. Customer will then try unit under normal operation. If symptoms persist, recommend replacing breaker with a different brand breaker with a higher tolerance for example, GE breaker. If symptoms continue recommend reaching out to whirlpool customer service."

Arrived on site to replace faulty hinges. Replace both right and left hinge assembly. Tested and unit is now functioning properly. Job complete. Used w11712996 and w11712995

River on site to replace suspension diagnosed on previous trip. Replaced suspension found gear case showing signs of failure. And belt disintegrating. Will need to order wash plate and belt and return. Office to reschedule. USED W11130362; ordrng 1 W11550891 (Agitator) and 1 W11239857 (Belt) and 1 W11686050 (Motor)

Arrived on site for unit Not making ice. Tested icemaker and found icemaker Not responsive. Unit will not cycle at all. Replaced icemaker and tested. Unit is now functioning properly. Job complete. Used W11700250.

"KRFC704FPS06 Arrived to install previously diagnosed and ordered parts. Prior to beginning with the part installation, the mid-chamber RC was 20 and the FC was 2. I further noted the compressor was running and at high speed. Before installation of parts and disturbing the machine within the installation, additional measurements were taken. I found the left (air discharge side) back wall of the cabinetry surrounding the machine at 107F, measured via thermography. The right wall was 77. The front left roller was 106 and surrounding parts of the machine chassis were within five degrees, or less. After removal of the lower front kickplate, I was able to accurately measure the compressor at 137 with a discharge temperature at a staggering 161. The condenser discharge side was extremely high, at 109. Immediately after pulling the machine forward, I found the back wall (gypsum) and surrounding wood cabinetry agreed with the prior readings from the front of the machine. Within five minutes of machine removal from the installation and allowing full airflow through the system, the high side discharge air port declined to 95 and the rest of the system stabilized to acceptable temperatures. Testing the thermistors via resistance at the control, I found the RC at 7.49 ohms and FC at 16.46. This agreed with the FC readings, but not the RC. Further inspection of the thermistor revealed via thermography that it was within less than one degree of the existence measured. I noted the back wall of the FC, viewed between the evaporator cover and water valve cover, at 48F, which is far too high for the interior of the RC and the cause of the over-cooling. I suspect this uniform, excessive back RC wall heat as the cause of the over-cooling, due to air mixing, as the thermistor resides within the front of the evaporator cover and was at the resistance measured temperature. I further suspect the extreme heat that was not able to be ejected via the circulation system was causing the back wall temperature due to heat soak. I installed the air dividers and ensured they were blocking airflow at the back of the machine. I installed the replacement door gasket and tested. No leaks observed during service."

"WFW5605MC1 Arrived to inspect failure to spin out completely. The customer advised that for about the last month, the machine would fail to completely spin the garments and they would find most loads still extremely wet, requiring the use of the drain and spin function. Testing the machine, I did see some difficulty in getting it into full speed spin and elected to replace the control. After control replacement, the issue became evident when the machine would reach full speed due to noise from the bearings. The verbal bearing noise was significantly louder than expected and during the testing, a squeal that varied in intensity and amplitude occurred. Office to order drum assembly. Please allow two hours for return service and if not tech GC returning, a second tech will be required. No leaks observed during service. ; ordrng 1 W11460604 (Tub Assy) and 1 2Hours (2 Hours) and 1 2ndTech (2nd Tech, Unless GC Returns)"

"WOS72EC0HS20 Arrived to inspect self-starting. Discussion with the customer revealed the issue would occur when the machine was connected to wifi. Entering service test mode, I found seven instances of F6E0. Prior to exiting the service mode, the machine entered some other type of service information page (customer facing in appearance) and then self-reset. I removed and replaced the UI and completed initial setup. The machine operated as designed and the customer will contact us if there are further issues after re-connecting to wifi."

Arrived on site for low ice production and poor ice quality . Ran diagnostic and found poor fill. Replaced valve W10897719. Reran diagnostics all checked normal. No water leaks detected at time of service . Job completed

Arrived on site for ice machine not making ice . Ran diagnostics all checked normal. Did find evap coils thickly covered in lint . Cleaned coils . Ran normal ice making cycle .Recommend running a clean cycle and replacing filter due to indicator lights are on . No water leaks detected at time of service. Job complete

"Arrived on site for washer drain pump running . Did 5second reset with start button . Pump turned off . Ran diagnostics got 3-1 code . Ran calibration and test wash All checked normal. Pressure hose looks in good shape . Washer is going back into flood mode. Ordering control . Call to set return . No parts installed , no water leaks detected at time of service . ; ordrng 1 W11608056 (Control)"

Arrived on site for chattering noise for diffuser area. Ran air flow test and diffuser is clicking when opening or closing . Replaced diffuser W11236851. All checking normal. No water leaks detected at time of service . Job complete

Arrived on site for for gas smell from dryer . Used leak meter and found gas leak at back of dryer on adapter . Found pipe thread used on dryer and adapter . Used tape on connection . Tested and found no longer leaking gas . Job complete

"Arrived on site for washer flashing 3-1 error code . Found 2 connection on control were out and cover was dropped down . Put connection back on control ,secured cover . Cleared error code and ran diagnostics test wash . All checked normal. No water leaks detected at time of service . Job complete . No parts installed"

Arrived onsite to replace ordered parts. I replaced the lower rack and I also replaced the upper rack to match the Grey color on the unit. Unit is now operating as designed and racks are operating as designed. No water leaks present at time of service. Call complete. Installed W11169039 UPPER RACK AND W10781857 LOWER RACK.

Arrived onsite for oven that is having issues with panel. I arrived onsite and immediately saw the wifi connection having a issue. There was a exclamation point on the wifi connection indicating there is trouble connecting. The oven has not received any updates since the issue occurred. I walked through the wifi team and got him connected. The wifi team member said he is going to issue a forced update. Customer will let us know if the issue persists. I tested the oven on pre heat and it got to 350. I could not replicate the issues shown however it leads me to believe there is a wifi issue present. Noparts installed. Call complete.

Arrived onsite for dishwasher leaking. Upon arrival customer said it wasn't leaking it was just off leveled. I leveled the unit and customer stated it wasn't draining well. I ran a diagnostic cycle and the drain motor sounded normal and also drained all water out of the tub. The unit is working as designed and no errors were present at time of service. No water leaks present at time of service. Call complete. No parts installed.

Arrived onsite to replace previously diagnosed parts. I replaced the console and got the customer hooked back up on wifi. Unit is now operating and going to cycles as designed. Call complete. Installed W11659261 Console black.

"WRF757SDHZ00 Arrived on site for unit not dispensing water or making ice. Upon arrival, found valves to energize but no water coming out. Found supply water to the unit is good. Removed filter and still no water dispensing. Ordering WPW10341329 valve. No water leak detected at this time. Customer agreed to reschedule on Oct 16th. Customer suggested a PM service. ; ordrng 1 WPW10341329 (Valve)"

"Arrived on site for for not heating, upon arrival, ran diagnostics and get error codes F4-E4 line voltage issue, F4-E3 restricted air flow, F2-E1, UI stuck button,F4-E1 heater relay or connector problem. Ran vent test and result is poor ventilation for electric dryers. Ran a heat cycle and confirmed issue. Test polarity and is correct. Disassembled unit and found fracture on element. Need to replace element. Replaced element WP8544771. Test unit and is operating as designed. Job complete"

Arrived on site for token lid. Upon arrival inspected unit and confirmed issue. Replaced lid. Unit is operating as designed. Job complete

Arrived on site to install previously diagnosed and ordered part per previous technician. I installed the new power cord and reassembled the unit. The unit is operating as designed. Job complete W11340990

On arrival verified complaint of broken glass cooktop. Replaced cook top per previous dish. Unit is now operating correctly job complete installed w11223301

"On arrival verified complaint of not making ice. On inspection found low water flow. Removed water filter and unit is now flowing correctly. All other components are functioning, advised to replace water filter. Job complete no parts installed"

On arrival verified complaint of unit not cooling. Checked temps and found FC 31 and RC is 38. Visual inspection shows ice ball forming at top of evap on evap cover. All found discoloration of liner and melted liner. See quick pics. Watched evap for 20 min and unit had no frost pattern. Spoke to TL 7740096142 unit is NR due to liner issue. Job complete no parts installed.

"On arrival verified complaint of not cooling correctly, freezing up on RC evap, ice maker not dispensing, deli drawerChecked temps and found fc 31 and RC 42. First inspections shows broken rail harness for deli drawer. RC evap is frozen over and the drain pan is warped. In FC section found RC rails are sticking and not allowing door to fully close. Ordering rails and ice maker Auger just in case. Unit will need drain pan kit, deli board, deli rail harness, and fc rails replaced at minimum. Schedule for 2 call count. Office to reschedule; ordrng 1 W11668671 (Fc rails) and 1 W10822606 (IM auger motor)"

On arrival verified complaint of not making ice. On arrival unit is making ice. Temps are 0 and 38. Cond coil is overly dirty. Advised customer to clean condenser. Also found fc drain was clogged. Cleared drain and removed ice. Unit is working as designed job complete no parts installed.

On arrival verified compliant of light turning itself off. Was able to visually confirm the failure. When check board it was not sending voltage out but setting was still turned on. Replaced main control. Job complete installed w11552018

On arrival verified complaint of not dispensing fab soft. Found fab soft full of water this indicates cold valve is not activating both valves correctly. Unit will need water cold valve replaced. Unit is stacked on a ledge and unable to have dryer moved to complete repair. Unit will need to be unstacked and made available for repair. Office to reschedule when unit is available for service. ; O-emld tckt

"Arrived on site to diagnose dryer that is not drying. Customer runs the unit and found a lot of moisture inside the unit after a cycle. I ran the unit and found it is heating. When I checked the lint screen opening I found back pressure coming out, indicating unit is not venting and completely stopped up in the venting. Advised to have the vent cleaned out. Unit itself is working as designed. No repair needed. Call completed."

Arrived on site to replace main Harness due to burnt connector / infinite switch. Replaced harness and tested all components. Verified proper operation. Parts used - W11531755. Repair completed.

Arrived onsite to inspect dishwasher not starting a cycle. Upon further inspection I placed the unit into diagnostics and observed error code 10-5 ( diverter motor leak) I attempted to run a diagnostic cycle however the unit would not run cycle and display this error code. I gained access to the underside of the machine and observed no leaks. I checked the condition of the wiring harness from the control to the diverter. Wiring all is checking good. I measured the voltage being sent to the motor and did not measure voltage. I replaced the control and the pump and motor due to off reading on the diverter motor. W11629911 W11416362 no water leaks observed during service

"Arrived on site to install previously diagnosed and ordered part per previous technician. Upon disassembly of the unit, the glass shelf fell out of the casing and broke on the floor. I documented and advised the customer that we will need to order a new glass. Upon falling onto the floor, the corner made a mark/scratch in the flooring (photo). I swept up the glass and the customer later swept more. I am documenting with the office. I proceeded with the repair and replaced the ice maker, control, hv control and ice bin door. No water leaks observed during service. I am ordering the glass shelf W11092501. Office to schedule return service. ; ordrng 1 W11092501 (Glass)"

Arrived on site to inspect washer not starting a cycle and continuously draining. Upon further inspection I found that the drain pump is running continuously. I gained access to to the underside of the machine and checked the harnesses and drain pump condition and both do not show any issues. I found that the control has a defective relay. I am ordering the control W11607637. No water leaks observed during service. Office to schedule return service.; ordrng 1 W11607637 (Control)

Arrived on site to install previously diagnosed and ordered part per previous technician. I replaced the FC door handle. No water leaks observed during service. Unit is operating as designed. W11163764

Arrived onsite for freezer with bulge on side. Upon arrival I noticed a slight bulge but it was due to the foam inserted in the liner pressing against the side. No functional issues will occur and customer just wanted to make sure the unit was okay. Unit is operating as designed and customer doesn't mind the bulge as long as it functions properly. Call complete. No parts installed.Documented with Jeremy SR 7740099570.

Arrived on site and replaced previously diagnosed nozzle(W11230609) tested with bed sheet and now working properly. Advised customer against using steam dry with single or smaller items. Advised if items or loads are too small it would cause mist to accumulate on door and vent area and will leak onto floor. Advised to throw a towel in with item to help absorb water. Unit is working as designed. Job complete.

Arrived on site to replace previously diagnosed parts. Found no issues with old wash basket. Removed old wash basket and compared to new one and found no difference. Replaced wash basket(W11178227) and suspension(W11400156) as a precautionary. Advised customer of how basket is suspended by suspension and will wobble and shake but load sizes will determine how much shaking will be present. Unit is working as designed at this time. Job complete.

"Arrived on site to inspect range oven getting too hot. Upon further inspection, the customer advised the cooktop burners are too hot and the control panel gets very hot while in use. I advised the customer that the oven vent is directly under the control panel and with that there is nothing I can do to prevent the panel from getting hot. I found the customer had both oven racks completely covered with foil and made recommendations on foil use. I tested the cooktop burners and found the low setting on all of the burners was too high. I adjusted the burner flames to the customers liking. No other repairs needed at this time as the unit is operating as designed. No gas leaks detected during service, job completed. No parts installed."

"On arrival verified complaint of unit leaking oil and not spinning visual inspection shows severe oil loss and rusting of rotor bolt and shaft. Will need to replace all parts attached to gearcase in one go. Tech will need to disconnect basket and drop gearcase as one assy and install new gearcase, clutch, slider, stator, rotor, splutch screws, ordering slider W10734521 and stator screws W11027980 reschedule for the 16th. ; ordrng 10 W11027980 (Screw)s"

"Arrived on site to replace previously diagnosed part. Upon arrival removed unit from cavity and tested, water is dispensing properly. Unit was set at 33?, too cold. Set unit to 37? and replaced control (5304529959), tested unit, unit is properly dispensing water and all components properly engaging. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to replace previously diagnosed part. Replaced door seal (W10906683) using door seal adhesive (WP279368), tested unit, unit is now functioning as designed. Advised customer to leave the door closed for a couple hours so the glue can cure fully. Job complete."

"Arrived on site to replace previously diagnosed parts. Replaced gearcase (W11393685), clutch (W10754448), slider (W10734521), rotor (W10915701), washplate (W11172234), latch (W10810403), latch screws (WPW10273971), valve assembly (W11172234), and control (W11400681). Powered unit on, when activating diagnostic cycle lid would not latch due to damaged lid and damaged lid lock bezel. Ordering parts, office to reschedule.; ordrng 1 W11237157 (Lid lock bezel) and 1 W11259006 (Lid) and 1 WP8563965 (Hinge wire left) and 1 WP8572974 (Hinge wire right)"

"Arrived on site to replace previously diagnosed part. Replaced console (W11316623). Tested unit, all components are properly engaging. Customer stated normal cycle used to only take 55 minutes, now it shows itll take an hour and 40 minutes. Informed customer that changing soil levels or rinses will add time to the cycle. Demonstrated to customer that the steam option was on, when turning steam option off cycle time went back down to 55 minutes. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to test unit for no water. Upon arrival customer stated whenever they start a cycle, unit will sound like its gonna start but when they return 10 minutes later unit has no water and flashing clean light and beeping. Tested unit, found F7E2 variable speed motor failure error stored. Ran a diagnostic, unit started filling with water but when the wash motor is supposed to engage, unit drained immediately and started flashing the F7E2 error code. Wash motor is faulty. Replaced wash motor assembly (W11460946) and tested unit, all components are properly engaging and unit is now running as designed, no leaks detected, job complete."

Arrived on site to test unit for leaking from front of unit. Completed diagnostics with no issues and found signs of leaking around front of tub. Advised customer to use liquid soap to prevent over sudsing and leaks. Unit is working as designed at this time. Job complete.

Arrived onsite for dishwasher with F6E1 error code. Upon arrival I put the unit into diagnostics and noticed the panel to not have lights. The display worked which showed F6E1 however no cycle was wanting to start. I replaced the panel control and the unit is now operating as designed. Polarity on the machine was correct. I saw the customers ro system was hooked up with the dishwasher. I advised the customer to have the ro system hooked to the pea trap so the unit won't backfill and cause excessive drain. No water leaks present at time of service. Call complete. Installed W11460962 PANEL.

MED4500MW0 Arrived on site for a dryer making loud sounds. Upon arrival found dryer sounded the way it's designed but it was empty. Further inspection after removing front cover there was debri stuck around the drum causing the loud sounds when clothing was inside. No parts installed product works as it's designed.

"Arrived on site for for high speed not operating correctly. Upon arrival, test unit and at times speed sputters but then revs back up. Also found at times stops completely. Got 120v continuously. Rewired unit at junction box. Test unit and is now operating correctly. No parts needed. Job complete"

Arrived on site for light module not illuminating. On inspection found upper lamp. Module assembly would not function. Lower freezer LED lights are working properly. Need to order upper lamp assembly. Took picture of module. Office to reschedule. ; ordrng 1 W11470191 (Lamp assembly module)

"Arrived on site to install previously ordered parts. Upon arrival. Did not find an issue with harness. Am getting drain pump to operate continuously as previously stated. Ran diagnostics and get error codes F1-E1 main control fault, F3-E1 pressure system fault. Replaced controlW11608056. Test unit by running a normal wash cycle. Unit is operating as designed. No leaks present at this time. Job complete"

"Arrived on site for dishwasher not pushing water around. Found errors f9e1, f7e1. Found wash pump was bad. Replaced pump and motor assembly. Verified operation. Call complete. W11416362"

Arrived on site for not heating. Upon arrival test polarity supply and is correct. Ran vent test and test results as poor. Found vent hose is crushed. Disassembled rear panel to inspect heating circuit. Found high limit cut off at element is OL. Replaced hi limit thermostat 279816. Also found L1 at terminal block is half way in threaded and secured. However neutral is also unthreaded and cannot be secure. The neutral wire from supply cord is corroded and becoming brittle. Need to replace terminal block. Ordering terminal block. Customer to provide new flexible vent hose and 3 prong cord. Office to reschedule ; ordrng 1 WP3397659 (Terminal block)

Arrived on site for continued issues with F2-E1. Upon arrival contacted tech line. Spoke with Curt. Explained to tech continued issues and parts that have benefit replaced. Call is being sent in for review with engineering . SR# 7739457738 job complete

"Arrived on site to inspect refrigerator making noise and not cooling properly. Upon further inspection, I found that water from the ice maker fill chute had over spilled and made its way onto the evaporator fan. The fan blades were coming in contact with the ice and causing that noise. I installed a piece of tubing to make sure the water would be directed into the ice maker without spilling. I tested the ice maker and it is operating as designed and no longer leaking. No leaks observed at the end of service. Job completed"

Arrived on site for washer not working. Previous tech ordered board and harness. Replaced harness and main control. Stator checks good. Recalibrated. Ran diagnostics check after. All components working as designed. Call complete. Called Techline to document. 7740088089. Customer is using sensitive soap.

Arrived on site to install previously diagnosed and ordered part per previous tech. Upon installation I realized that the part is not correct. I will need to order the motor and pump assembly W11613479. I am scheduling for 10/15; ordrng 1 W11613479 (Pump and motor assembly)

"WVU37UC0FS1 Arrived to inspect noise. The sound on medium and high settings was reminiscent of a hive of bees and was steady throughout the use of the higher speed settings. Inspection revealed the installer had deformed the metal top of the vent assembly, where the damper is fitted. The installer had erroneously added sealing tape to the area and as air would leak through this area, it would vibrate the excess tape like an instrument reed, creating the tone.I was able to reform the metal in the affected area and then apply tape as a barrier in the area, as well. The issue was fully resolved and the blower operated at the normal sound pressures, as expected."

"On arrival verified complaint of not making ice, Temp check shows FC is 2 degrees and RC is 38. On inspection found ice maker level arm is incorrectly positioned preventing ice harvest. Replaced ice maker, confirmed no ice in fill tube or valve weeping. Did hear evap fan is a bit loud. Per previous diag replacing evap fan. Checked thermistor in ice water with temp probe in the water to confirm temp. At 42 degrees it is showing 6.6kohms thermistor is good. Installed sound dampening material to reduce noise from evap fan rattling the evap cover. Unit is now functioning correctly. Job complete installed 2x w11113654 dampening pad, w11700250 ice maker, and wp2315549 fan motor, ; ordrng 2 W11113654 (SS replenishment)s"

"Arrived on site to diagnose dishwasher not washing dishes. Tested unit and found unit would fill, but wash motor never engages. Found error code for wash motor as well. Replaced sump and motor assembly to resolve. Tested unit and confirmed proper operation and good pressure. No water leaks found. Parts used - W11613480."

"WFE515S0JS4 Arrived to inspect broken cooktop. I found a semi-centrally located fracture pattern, over the left front burner. The pattern radiated outward, but not from a single point. The ceramic, when wiped had an odd feel of movement to it and the was not a discernible central impact point.Technician Derek, file# 7740086953. I advised of my findings and provided images. The cooktop assembly, W11178791, was authorized and office to order and contact the customer to arrange return service. I advised the customer to discontinue use until the product is fully repaired. ; ordrng 1 W11178791 (Cooktop, BK)"

"Arrived on site to install right side door gasket in RC. Replaced gasket and verified a good fit. Unit should be working as designed. I did notice some condensation on the vertical mullion, and enabled the heater to remove that. Call completed. Parts used - W10917313."

Arrived on site for washer having a whole in it. Found a hole in agitator which will tear clothes. Replaced agitator. Recalibrated and verified operation. Call complete. W11550891

"Arrived on site to test unit for strong gas smell and not keeping temp. Upon arrival customer stated when unit ignites the gas smell is really strong, lingers when cooking. Also unit does not keep proper temp. Tested unit, found air shutter on the burner tube is open too much causing unburned gas to enter into the atmosphere. Adjusted air shutter to 10% open, tested unit, gas smell is still present. Noticed cooktop burners are starting to sound like blow torches indicating an issue with the regulator. Replaced regulator (W11590292) and tested unit, on ignition there is a gas smell present. After two minutes the smell has dissipated from the unit and no smell is present. Ran a bake cycle, unit preheated to 400?, dropped to 330? before reigniting and heating back up to 370?. Unit than cycled between 330? to 370?. Informed customer that a slight gas smell will always be present when the unit is in use, recommend running the vent hood simultaneously with the range to vent out unburned gas. Customer is happy with the improvement. Unit is now running as designed, no gas leaks detected, job complete."

Arrived on site for range not turning on. On arrival confirmed failure and found control had failed. Found stable power supply and replaced control w11567368. Found range working as designed call complete

"Arrived on site to test unit for latching issues. Upon arrival customer presented issue, strike has been broken off. Replaced strike (W11700916) and tested unit, unit is now latching properly. Ran a diagnostic cycle, all components properly engaging and unit is now running as designed, no leaks detected, job complete."

MVW6500MW0 Arrived on site for a washer not spinning out all water from clothes per client. Upon arrival seen clients videos of the issues with not spinning. Further inspection found water values had lower ohms then new water valves replaced part#11614515 . I looked up under machine removed shield and inspection gearcase for any oil leaks machine looked good underneath. I balanced and calibrated washer not sure if last tech calibrated it . I ran a full quick cycle test with towels stayed until end of cycle . Product works as it's designed no water leaks visible from watersupply.

WTW8127LW1 Arrived on site for a washer with a damaged power cord. Replaced part # w11551294 tested product works as it's designed no water leaks visible from watersupply.

"MVWB965HC0 Arrived on site for a washer with f5 error code per notes. Upon arrival found F5E3 , F5E2, and F5E1 all pointing to a bad latch. Further inspection and testing found the only issue was the latch replaced part#w11188327 tested product working as it's designed no water leaks visible from watersupply."

Arrived on site for wrapper being bent after last repair . Found wrapper not clipped into frame and otr not hooked into wall mount . Dropped microwave and clipped wrapper in properly and mount properly to wall mount . No parts used . Job complete

"Arrived on site for washer having a scraping noise . Can hear scraping turning tub bye hand . Ran spin test and can hear something scraping and bouncing in between tub and basket . Ordering tub , will need second tech . As ordering stator and bolt if needed . No error codes . No water leaks detected at time of service . No parts installed . Call to set return ; ordrng 1 W11460604 (Tub) and 1 W11354541 (Stator) and 1 W11557803 (Rotor screw) and 1 2ndman"

"Arrived on site for door issues. Found doors not opening and closing correctly,adjusted hinges tested door operation unit working as designed. No parts used."

"Arrived on site for loud noise. Ran diagnostics ice hitting fan blade in fresh food section,removed cover defrosted right side of evaporator,replaced cover reassembled unit ran diagnostics changed defrost setting to basic. Used w11610999"

"Arrived on site for no,ice. Ice room temp reading 5? ran diagnostics E5 error code,replaced defective icemaker,power cycled unit ran harvest test passed ran fill test passed. Used w11658802"

"Arrived on site for unit not freezing correctly. Removed evaporator cover found ice ball on inlet,removed compressor cover found leak at manufacture weld joint on filter drier. Replaced the evaporator and defective drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good. Used w11598433,wpw10143759; used 1 Wpw10143759 (Drier) from stock"

Arrived on site to test unit for unit not heating. Test unit and found bad glow igniter. Replaced glow igniter test unit and unit test good unit pre heated to 350? job complete.

Arrived on site to test unit for unit not having power. Test unit and found unit getting 120v but not coming on. Test unit and found control disconnected. Secured connection test unit and unit test good. Job completed no parts used

Arrived on site to test unit for unit not washing correctly. Test unit and found wash motor not spraying water. Replaced sump and motor test unit and unit test good job complete w11416362

"Arrived on site for washer not completing cycles beyond trying to fill up. On arrival confirmed failure and found f8e1 in diagnostics and found cold side inlet valve failing to allow any water in. Found unit will need W11210463 valve, and I rescheduled customer for 10/15/24 to complete repairs. ; ordrng 1 W11210463 (Valve)"