Service History 295 - Appliance Express

We serviced a

SAMSUNG REFRIGERATOR

Model RF28HDEDBSR/AA

Near Georgetown, TX 78633

Lou

Job Details: 06/17/2022

"Arrived on site to inspect refrigerator ice maker frozen. Upon further inspection, I found the ice bin had been removed but broken. I found a large block of ice around the ice maker (photo). I researched the ice maker and found it unavailable and provided the part number to the customer. Per the service bulletin ordrng 1 DA82-02367A (Clips)"

We serviced a

LG REFRIGERATOR

Model LMXS28626S/02

Near Georgetown, TX 78633

Jonathan S

Job Details: 06/17/2022

"Arrived on site for refrigerator not cooling in RC. Inspected unit and work area. Measured temperature in FC at 2.3?. Measured temperature in RC at 59?. Removed air baffle tower and found evaporator fan motor not running. Will need to replace complete assembly. Reached out to parts department and found part on back order. Informed customer on part. ordrng 1 ADJ74812515 (Air baffle assembly)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM02

Near Pflugerville, TX 78660

Cliff

Job Details: 06/17/2022

Arrived on site to diagnose a refrigerator that is not cooling properly. Found compressor running but unit not cooling. Refrigerator will need sealed system repair and office to set return appointment for 3 hours. R600 kit and related equipment needed.; ordrng 1 W11578004 (Evap) and 1 W11504450 (Cap to evap lokring) and 1 W11506619 (Suction to evap lokring) and 1 W11504447 (Cap tube to drier lokring) and 1 W11504445 (Drier lokring) and 1 W11580057 (Compressor) and 2 W11506619 (Suction comp lokring)s and 1 W11578570 (Highside comp lokring) and 1 WPW10143759 (Drier) and 1 R600 (R600 kit)

We serviced a

MAYTAG MICROWAVE

Model MVWP576KW1

Near New Braunfels, TX 78130

Andrew

Job Details: 06/17/2022

"Arrived on site to test unit for off balance loads. Found error codes f7e6(motor fault) and f7e5(shifter fault). Was able to replicate motor not agitating properly. Recommend replacing motor, control, actuator, capacitor, belt and cam. Unable to remove agitator to verified if hub is properly installed as slight play in washbasket is present. Not sure if gearcase is needed but will return with parts. Recommend 2hrs on return visit. Office to reschedule. ; ordrng 1 W11418231 (Agitator) and 1 W11222082 (Motor) and 1 W11227944 (Capacitor)"

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Austin, TX 78739

Justin

Job Details: 06/17/2022

"Arrived on site for a washing machine that wouldnt power on. I tested the unit and found it completely unresponsive. I checked voltage at the wall and to the control and found it good. I then checked voltage to the UI and found it bad. This indicates a bad control. I gained access to the bottom of the unit and found the capacitor leaking indicating a bad cap. I ohmd out all other components and found them good. Upon further inspection I found the belt with a lot of wear. In order to repair the unit it will need a new control, cap, and belt. Ordering the control and will bring back the other parts to install. Office to reschedule. ; ordrng 1 W11567712 (Control)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Austin, TX 78739

Justin

Job Details: 06/17/2022

"Arrived on site for a washing machine not spinning. I put the unit into diagnostics mode and found stored error codes F2E1 for stuck key and F7E1 for basket speed fault. I then put the unit into diagnostics mode and found on spin and agitate you could hear a hum, but the basket/washplate didnt move at all. I then gained access to the control and ohmd out the motor windings and found them good. I then ohmd out the cap and found it open. This indicates a bad capacitor. I am ordering the cap and the office will reschedule. ; ordrng 1 W11158830 (Capacitor)"

We serviced a

JENN-AIR FREEZER

Model JBZFL24IGX00

Near Lakeway, TX 78734

Justin

Job Details: 06/17/2022

Arrived on site to install previously diagnosed parts. As instructed I called techline and spoke to Bruce and received SR# 7733909671. Bruce had me put the unit into diagnostics mode in order to test voltage to the IM. When trying to test the IM the diagnostics mode was not working correctly and it kept randomly switching to different tests. Bruce recommended replacing the control. Ordering the control and the office to reschedule. ; ordrng 1 W11302582 (Main Control)

We serviced a

SAMSUNG REFRIGERATOR

Model RF260BEAESR/AA-05

Near Georgetown, TX 78633

Lou

Job Details: 06/17/2022

"Arrived on site to inspect refrigerator with ice built up in the fresh foods section. Upon further inspection, the customer had the unit unplugged and defrosted upon arrival. Customer advised that there was ice on the RC evap cover and water dripping into the bottom of the RC section. I pulled the unit out and found the drain tubes clogged with debris. Also found a void in insulation in the beginning stages in the middle of the unit located behind the RC evaporator (photo). I removed the RC evap cover and found the defrost thermistor engulfed in iced. I tested the defrost element and it is good. Following the service bulletin for the unit (#ASC20171005001) No water leaks observed during service.; ordrng 1 DA82-01415A (Drain tube kit) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS00

Near Austin, TX 78745

Kevin

Job Details: 06/17/2022

"Arrived on site and inspected refrigerator and found no food in freezer for thermocouple to measure. Spoke with techline, On Test 28-29 temps over past six hours show Fresh food 35, freezer 2. Inspected compressor and found it is showing 116?, took pictures. Found condenser fan is getting proper voltage but it is very easy to stop by hand. Condenser fan is likely not cooling compressor enough; ordrng 1 W11024494 (Condenser fan)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Cedar Park, TX 78613

David S

Job Details: 06/17/2022

Arrived on site for icemaker not producing. I inspected the unit and work area. I found the ice maker arm iced over and no longer sensing the basket corrrectly. I found the ice dispenser not shutting completely. I replaced the ice maker and am ordering the ice dispenser door assembly. The office will reschedule when we have eta on the part..; ordrng 1 W11423781 (Ice door assembly)

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Luling, TX 78648

Andrey

Job Details: 06/17/2022

"Arrived on site to test unit for loud noise, tested unit found failed gear case, wash plate really rusted on, after some time removed wash plate and found hub completely stripped, ordering hub and bolt,office to get authorization for gear case, suspension, hub, belt, cam and wash plate bolt, and reschedule ; ordrng 1 W10752187 (Wash plate screw) and 1 W10528947 (Hub)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM03

Near Salado, TX 76571

Gerry C

Job Details: 06/17/2022

"Arrived to instal previously diagnosed and ordered parts. I installed the ice chute gasket and ensured proper contact with the ice bin outlet. I found the replacement RC door gasket was badly damaged during shipping and will need to be reordered. No leaks observed during service. ; ordrng 1 W10830274 (RC Door Gasket, LH)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT314TFDW00

Near Luling, TX 78648

Andrey

Job Details: 06/17/2022

"Arrived on site to test unit for no cooling, tested unit found bit at room temperature, compressor running pulling .35 amps, but zero frost pattern, customer stated that he heard very loud knocking noise coming from compressor before it stopped cooling, new sealed system needed to complete job, need compressor, evaporator, UV dryer, access valve,nitrogen, 2+ hours, office to get authorization and reschedule ; ordrng 1 W10836706 (Evaporator) and 1 WPW10507886 (Compressor) and 1 482801 (Installation kit) and 1 WPW10143759 (UV dryer) and 2 W11506635 (Access valve)s and 1 Nitrogen (Nitrogen)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ04

Near Austin, TX 78738

Luis

Job Details: 06/17/2022

"Arrived on site found damper not closing when temp reached ordering main control,also ordering original harness assembly that includes thermistor at no charge due to possibly thermistor not needing to be replaced ; ordrng 1 W11478401 (Harness) and 1 WPW10503278 (Control)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Cedar Park, TX 78613

Vincent

Job Details: 06/17/2022

"Arrived on site for refrigerator inspected unit and work area. CX complaint unit not cooling enough in RC i inspected evaporator and found it completely frozen and I could not even see the drip pan, freezer looked fine no ice build up. I advised CX to defrost unit completely and had him sign the waiver. Some LEDS are out will need to get the freezer led module replaced Special project #: S191AQ . Door gaskets look good except the top right door will need replacement. I advised CX After defrosting unit to. Turn it back on give it about 24hrs to start cooling, but with the amount of ice I saw it could potentially have a sealed system failure after defrost. CX is aware of causes; ordrng 1 W11601310 (LED MODULE)"

We serviced a

WHIRLPOOL OVEN

Model WFG515S0ES1

Near Leander, TX 78641

Vincent

Job Details: 06/17/2022

"Arrived on site for range oven not working, inspected unit and work area. Tested oven and it would not ignite. Replaced igniter and the one I was sent with was defective. Office to order parts and reschedule to return on 06/24/22 and return with prescreened parts. No leaks observed during service. ; ordrng 2 WP9758079 (Igniter)s"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FPRU19F8RFF

Near Leander, TX 78641

Vincent

Job Details: 06/17/2022

Arrived on site for built in refrigerator inspected unit and work area. Tested temperatures RF was set to 41?actual reading 50? FC temperature was set to 0? actual reading was 9?. Removed evap cover in RC and found no frost pattern. Unit may have a restriction in the sealed system ; ordrng 1 297414901 (Evaporator) and 1 297217900 (Heat exchanger) and 1 297411155 (Compressor) and 1 WPW10143759 (UV DRYER) and 1 Access valve

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Jarrell, TX 76537

Gerry C

Job Details: 06/17/2022

"Arrived to inspect rack issues. I found the 3rd rack was damaged and the mounts will need to be ordered and replaced. The 2nd rack adjusters required replacement and I verified full operation after complete. No leaks observed during service. ; ordrng 1 W10913628 (3rd Rack Track Assy, LH) and 1 W10914507 (3rd Rack Track Assy, RH)"

We serviced a

WHIRLPOOL RANGE

Model RF368LXPB0

Near Harker Heights, TX 76548

Tyler

Job Details: 06/17/2022

"Arrived on site for range needing previously diagnosed control. Upon arrival reconfirmed issue. After disassembly of unit I found cause of ACU failure was due to multiple insulation failures from behind unit. Found large amount of charred wiring as well as heat damage to all infinite switchs and control. Found exhaust vent found unit had failing thermostat as well. Cant guarantee a reliable long lasting repair due to age and damage.(WPW10134285, 3148954(2x), 3148951(2x), Item not in system 47-WPL-N/A-Insulation, WPW10181986, main harness ; ordrng 1 4454241 (Need findings reported)"

We serviced a

WHIRLPOOL DRYER

Model MEDB765FC

Near Copperas Cove, TX 76522

Tyler

Job Details: 06/17/2022

Arrived on site for dryer not turning on. Upon arrival confirmed issue. Found outlet had stable 240 connection. Upon further inspection I found all heating hardware functioning as designed. Found f4e4 error in diagnostics. I then found a relay on control intermittently getting stuck and failing to hold stable connection when unit was started. Also found power cord was fusing ground and neutral internally causing failure in ACU. Will need office to reschedule its customer once autho for ACU required on repairs in received. ; ordrng 1 Cnote (Needs autho)

We serviced a

HOTPOINT FREEZER

Model HHM7SMAWW

Near Kempner, TX 76539

Tyler

Job Details: 06/17/2022

Arrived on site for freezer not working. Upon arrival confirm complaint and after further inspection found that the thermostat was allowing a stable 120 V connection to pass on the outlet through the Thermostat and to the compressor but compressor even with the new start device installed was failing repeatedly indicating a seal system failure

We serviced a

SAMSUNG REFRIGERATOR

Model RF4287HARSU

Near Belton, TX 76513

Jonathan M

Job Details: 06/17/2022

Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. The customer advised that the unit is just flashing a power outage message but he cant clear it or get anything to turn on. He advised that the unit has completely lost all power except for that flashing message. Did confirm the customers complaint and verified proper voltage at the wall but nothing running. Ordering the control and user interface but the office will need to get authorization for the repair due to an out of stock/discontinued item. Please contact the customer if parts are found and authorization is given.; ordrng 1 DA41-00614B (Control) and 1 DA97-08518D (UI dispenser assembly)

We serviced a

WHIRLPOOL WASHER

Model WTW5530SQ0

Near Georgetown, TX 78628

Lou

Job Details: 06/17/2022

"Arrived on site to inspect washer not spinning. Upon further inspection, I tested the unit and it is spinning. The customer advised that they washed 2 towels and the unit didnt spin. She advised they were large thick towels and the issue is intermittent. I am ordering the coupling and scheduled return service per customer request. No water leaks observed during service.; ordrng 1 285753 (Coupling)"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Austin, TX 78723

Kimo

Job Details: 06/17/2022

"Arrived onsite for washer not agitating or spinning. Upon inspection I found that the lower harness was damaged I am ordering the harness, shield and the cap. Office to reschedule.; ordrng 1 W11428524 (Cap) and 1 W11448788 (HARNS-WIRE) and 1 WPW10427633 (SHIELD)"

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC48QMS02

Near Austin, TX 78732

Justin

Job Details: 06/17/2022

Arrived on site for a refrigerator still not cooling properly prior a SS repair. I checked temps and found the FC at 26?F and the RC at 46?F. I used my UV light on the compressor and evap but found no signs of a leak. Upon further inspection I found the frost pattern on the evap stopping after one turn on the evap. This indicates a bad SS. Ordering SS repair again. Office to reschedule with a SS tech and 3 hour job. ; ordrng 1 W10841139 (Compressor) and 1 2259341 (Heat Tube) and 1 WP2316878 (Heat Pan) and 1 WP2306094 (Evaporator) and 1 876765 (Tube Kit) and 1 SSTech (SS Tech) and 1 3Hour (3 Hour)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBSD608ESS01

Near Liberty Hill, TX 78642

Vincent

Job Details: 06/16/2022

"Arrived on site to install previously diagnosed parts. Installed all LED modules and unit is now operating as designed. No leaks observed during service, job completed."

We serviced a

MAYTAG DRYER

Model MED6230HW2

Near Canyon Lake, TX 78130

Andrey

Job Details: 06/16/2022

"Arrived on site to test unit for tripping breaker, tested unit found burnt spot on board, replaced control, unit still tripping breaker, tested all components, motor is good, heating element is good, disconnected neutral, breaker is not tripping, will need wiring harness to complete job, ordering wire harness, and control , office to reschedule ; ordrng 1 W11164044 (Wiring harness) and 1 W11525996 (Control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Austin, TX 78717

Vincent

Job Details: 06/16/2022

"Arrived on site for refrigerator, inspected unit and work area. At arrival CX complaint was RC freezing carrots and other goods. Tested temperatures in RC 39? and FC 1? as far as I can see temps are normal. Ice dispenser shaft was broken and everything was covered in ice, I used my steamer to defrost all ice and replaced ice bin and installed new shaft and coupling. Tested unit and its dispensing water to ice tray correctly and dispensing ice correctly. No leaks observed during service. Job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Austin, TX 78728

Wesley

Job Details: 06/16/2022

Arrived onsite for freezing food in fresh food section. Found all operating properly. Provided customer with instruct on on fridge loading and design of airflow. Corrected ice chute gasket. Ordering switch to replace left door switch. ; ordrng 1 W11396033 (Rocker switch)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Round Rock, TX 78681

David S

Job Details: 06/16/2022

"Arrived on site for ice maker slowly producing ice. I inspected the unit and work area. I found the ice maker cycling. I found a good frost pattern on the evaporator. I found the freezer temp set to night, I changed the temp setting to be colder. I spoke to the customer about how the ice maker works with the temp control. The unit is working as designed. Job complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502ESS00

Near Georgetown, TX 78633

Lou

Job Details: 06/16/2022

"Arrived on site to inspect refrigerator not making ice. Upon further inspection, I found the bin with several cubes inside. Tested temps in the FC=9 degrees. Using my jumper wire, I tested the ice maker and it began to harvest, but stopped midway through the harvest. I cycled power to the unit and checked the ice maker and it continued to fail. I advised the customer of my findings and am ordering the ice maker and office to schedule return service. No water leaks observed during service.; ordrng 1 W11397192 (Ice maker) and 1 W11225845 (Valve) and 1 W11246413 (Valve)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Round Rock, TX 78681

David S

Job Details: 06/16/2022

Arrived on site for freezer icemaker not producing ice. I inspected the unit and work area. I found the freezer ice maker harness had become de-pinned. I fixed the harness and cycled the ice maker. I found it working as designed. Job complete.

We serviced a

KITCHENAID ICE MACHINE

Model KUID508ESS1

Near Spicewood, TX 78669

Luis

Job Details: 06/16/2022

"Arrived on site. Per customer water will fill ice bin and have to remove water in ice compartment diagnosed a defective external drain pump will order new drain pump ; ordrng 1 W10825875 (External drain pump), states that autho needed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Austin, TX 78721

Kimo

Job Details: 06/16/2022

Arrived onsite for refrigerator with dented door. Upon inspection I found that the right rc door was dented. I installed new door and adjusted door and chassis as best I could and found unit operating as designed. Job complete.

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0AS04

Near Georgetown, TX 78633

Gerry C

Job Details: 06/16/2022

"Arrived to instal previously diagnosed and ordered part. I found the harness was incorrectly packed and the will require reordering. When the W11356970 part arrives, tech GC to inspect prior to rescheduling. ; ordrng 1 W11132989 (Harness, Door Latch) and 1 W11356970 (Harness Interlock)"

We serviced a

WHIRLPOOL OVEN

Model KEBS177SSS04

Near Austin, TX 78750

Matthew

Job Details: 06/16/2022

"Arrived onsite for oven with runaway temperatures. Upon arrival inspected unit. Found sensor at far end of acceptable range. Also found visibly failed control board, burned board. Recommended replacing sensor and main board. Replaced board and sensor. Tested unit and unit is functioning properly. Job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ

Near Leander, TX 78641

Vincent

Job Details: 06/16/2022

"Arrived on site for dishwasher not powering up, inspected unit and work area. Tested voltage at the junction box and has 120v, also tested voltage at the control and there was 120v. Removed UI control and found corrosion on the board. Will have to order UI board to fix the issue. No leaks observed during service. ; ordrng 1 W11368911 (UI CONTROL)"

We serviced a

KITCHENAID REFRIGERATOR

Model KBSN602ESS01

Near Austin, TX 78731

Matthew

Job Details: 06/16/2022

Arrived onsite for multiple lights out in freezer and fridge compartment. Unit covered under S-code S8463 Replaced all 12 led modules. Tested unit and unit is functioning properly. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS01

Near Round Rock, TX 78681

David S

Job Details: 06/16/2022

Arrived on site for fridge not producing ice. I inspected the unit and work area. I found the ice maker stuck in a twist position. I removed the ice maker and found the fill tube heater clear and intact. I am ordering the ice maker to complete the repair. The office will reschedule; O-emld tckt

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Driftwood, TX 78619

Leonardo

Job Details: 06/16/2022

Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Replaced sump and motor test unit and unit test good no leaks present job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Del Valle, TX 78617

Kimo

Job Details: 06/16/2022

"Arrived onsite for a washer with broken console. But I was advised by customer that the actual concern was that the unit would bang around then in spin. Upon inspection I found f0e5 off balance code stored. I tested unit with clothes In it and found that the tub/basket would bang against the chassis when in spin. I check to see if the unit was leveled and I found that it was. I and ordering suspension,gearcase,basket and belt (ordering bet due to there being evidence of bet slip, found some rubber dust in belt guard.) off to reschedule. ; ordrng 1 W11396716 (SUSPENSION) and 1 W11449840 (GEARCASE) and 1 W11513243 (BASKET) and 1 W11239857 (BELT)"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Austin, TX 78747

Leonardo

Job Details: 06/16/2022

Arrived on site to replace console. Replaced console test unit and unit test good job complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS01

Near Bastrop, TX 78602

Justin

Job Details: 06/16/2022

"Arrived on site to install previously diagnosed parts. Upon further inspection I found the valve bad , and I informed the parts department of the recurring issue. Due to a recurring issue we will return with two valves just in case. I also found a small drip from the filter head. I will return with that as well and verify leak once the valve is fixed and we get a good water flow. Return tech will install valve and test unit. I went over the quoting again with the customer and he is aware we will have to redo it with the valve; ordrng 2 WPW10341329 (Dual Valve)s and 1 W11194438 (Filter Head)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS4

Near Kyle, TX 78640

Leonardo

Job Details: 06/16/2022

Arrived on site to test unit for unit not working. Test unit and found unit not getting enough water. Test unit and found bad valve. Replaced valve test unit and unit test good no leaks present at This time job complete.

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US6DS00

Near Buda, TX 78610

Leonardo

Job Details: 06/16/2022

Arrived on site to replace igniter and harness. Found screws not coming off will need to drill out. Will need to replace all orifice holders and cooktop and screws. 2 hour job office to reschedule ; ordrng 10 W10758282 (Screws)s and 2 W10597166 (LF LR orifice holder)s and 1 W10594405 (RF orifice holder) and 1 W10594399 (RR orifice holder) and 1 W11170799 (Cooktop) and 1 2hour (2 hour)

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS02

Near New Braunfels, TX 78130

Andrey

Job Details: 06/16/2022

"Arrived on site to test unit for time advancing, incorrect time, customer stated that time advancing by itself and with in a week it will be reading 300 minutes off, tested unit found unit is not connected to Wi-Fi and has not received proper updates, advised customer to connect to Wi-Fi and if any issues arise to call Wi-Fi team so they can assist at this time job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FZDM03

Near Manor, TX 78653

Matthew

Job Details: 06/16/2022

Arrived onsite for refrigerator leaking. Upon arrival inspected unit. Found no leak coming from ice maker. Drain line was clogged with debris and pan was frozen. Excess drain water would overflow into the cabinets. Thawed line and flushed tube. Unit is now functioning properly. Job complete .

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Austin, TX 78756

Scott

Job Details: 06/16/2022

Arrived on site for dryer not tumbling . Dryer wouldnt turn but only humming . It would tumble if holding down door switch and started to turn drum bye hand . Replaced motor . Tested unit . All checked normal. No lint build up at time of service. Job complete

We serviced a

WHIRLPOOL WASHER

Model WFW6620HW0

Near Marion, TX 78124

Andrey

Job Details: 06/16/2022

"Arrived on site to test unit for wet clothes after cycle completed, tested unit found tub banging on side walls, during wash and much more during spin, tugging on bellow causing water to leak out, recommend replacing 4 shocks a control to fix issue, was not able to verify if unit has any coverage, customer stated that previous trips were covered by warranty after going through

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Austin, TX 78744

Scott

Job Details: 06/16/2022

"Arrived on site , replaced console . Tested unit ,all checked normal. UI responding to commands and both units are heating . Job complete"

We serviced a

WHIRLPOOL WASHER

Model WFW96HEAC0

Near Bastrop, TX 78602

Justin

Job Details: 06/16/2022

"Arrived on site for a washing machine leaking. I put the unit into diagnostics mode and found stored error codes F6E2 for communication error from UI to CCU, F8E1 for no water or pressure sensor error, and F5E2 for door lock error. I cleared the error codes. I then ran a diagnostics test and found it aggressively spraying water from the valve area. Due to how aggressive it was I could not monitor it and isolate the leak. During the diagnostics cycle it also threw the F6E2 error again. Indicating a bad UI or control. I inspected the tubing and valves but could see no obvious damage to indicate what the leak is coming from. I also found the unit leaking from the door gasket. Due to these I am quoting the customer for the valves, door gasket, and UI.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFSS2614QE6A

Near Bastrop, TX 78602

Justin

Job Details: 06/16/2022

Arrived on site for a refrigerator leaking. Upon arrival the customer stated the leak was significant and coming from the bottom. Upon further inspection I found about 6 inches of ice coming from the bottom up in the RC. The customer stated they dont live there and it is sometimes a weekend home. I gained access to the drain tube and found it clogged. I cleared the tube. I informed the customer that this was allowing water that thawed in the FC to continuously build up on the bottom of the FC. The unit is now as designed. I advised the customer to put towels down and leave the unit off to thaw the ice for at least 72 hours. Call complete.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Dripping Springs, TX 78620

Kevin

Job Details: 06/16/2022

"Arrived on site and replaced gear case and slider diagnosed by previous technician, job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Bastrop, TX 78602

Justin

Job Details: 06/16/2022

"I arrived on site for a dishwasher that was running but not dissolving the soap. Upon arrival the customer stated that if she uses powdered soap then it will dump out and will still be there when the cycle is finished, and she found pods wont fall out of the dispenser at all. I put the unit into diagnostics mode and found stored error codes F3E3 for failed OWI calibration. I cleared the error codes. I then ran a test cycle and found no water came into the unit. I found the unit has not worked since the customer moved in, therefore I checked the valve at the wall and found it closed. I opened the valve and then tested the unit again. I found the unit now working as designed. No leaks observed at the time of service. Call complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS20XVMS2

Near Austin, TX 78731

Matthew

Job Details: 06/16/2022

"Arrived onsite for refrigerator not making ice. Upon arrival customer stated unit is making ice but not dispensing ice. Inspected unit and found ice bucket almost full. However the lower portion of the bucket was melted ice. Found unit overfilling due to frozen fill cup. Customer stated unit was left open for several hrs due to cleaning. Thawed cup and tested ice maker. All is functioning properly at this time. If symptoms persist, recommend replacement valve for possible weeping valve. Also noticed the ice chute seal was stiff. Could potentially cause air migration in unit. Customer will monitor."

We serviced a

JENN-AIR REFRIGERATOR

Model JS48NXFXDE01

Near Austin, TX 78746

Matthew

Job Details: 06/16/2022

Arrived onsite for refrigerator leds out. Followed service pointer and S-code S8463 Replaced all 12 led modules. Tested unit and unit is functioning properly. Job complete

We serviced a

WHIRLPOOL DRYER

Model WED6120HW1

Near McQueeney, TX 78123

Andrey

Job Details: 06/16/2022

"Arrived on site to replace previously diagnosed motor, attempted to remove blower wheel with no success, cut off blower wheel replaced motor and blower wheel, tested unit, unit now running as designed, job complete"

We serviced a

GE REFRIGERATOR

Model GFSS6KKXASS

Near Dripping Springs, TX 78620

Kevin

Job Details: 06/16/2022

"Arrived on site customer says only complaint is icemaker is not working. Attempted to cycle icemaker with test button and it is not working. Replaced icemaker and motor will now cycle and arm is moving, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC302ESS02

Near Lakeway, TX 78738

Kevin

Job Details: 06/16/2022

"Arrived on site and write fresh food door is damaged on the top right corner after replacing it also found condensation on Molina and turned on humidity control, job complete"

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Cedar Park, TX 78613

Vincent

Job Details: 06/16/2022

"Arrived on site for dryer, inspected unit and work area. At arrival I tested airflow in dryer and it was poor. I removed the dryer tube and found it full of water. I advised CX to get some one professional to get vents checked. Unit is operating as designed. Leaks where present at time of service. Job completed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS00

Near Austin, TX 78739

Luis

Job Details: 06/16/2022

"Arrived on site. Found icemaker mold warped replaced icemaker,ran diagnostics icemaker passed harvest test,ran fill test passed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT705PAKZ0

Near Pflugerville, TX 78660

David S

Job Details: 06/16/2022

"Arrived on site for a gasket being at the bottom of the spray arm. I spoke to the customer and found out its not drying as well. I inspected the unit and work area. I found the gasket below the spray arm is not a part for the dishwasher. I removed the plastic gasket. I ran a diagnostics cycle and found no fault codes. I found the unit filling, washing, and dispensing. I found the heating element coming on and working. I spoke to the customer about running the dishes on normal with heated dry and high temp wash activated. I advised the customer on the use of rinse aid since they use a lot of plastic dishes. The unit is working as designed. Job complete."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ07

Near Round Rock, TX 78681

David S

Job Details: 06/16/2022

Arrived on site for bulb being broken and microwave speaker sounding bad. I inspected the vent hood bulb and found the socket shorted. I replaced the socket and installed the customer provided led bulb. I explained to the customer the led bulb will never turn off in this unit. I replaced the control and tested the unit. I found it working as designed and sounding as it should. Job complete.

We serviced a

WHIRLPOOL RANGE

Model GW399LXUS06

Near Georgetown, TX 78633

Gerry C

Job Details: 06/16/2022

"Arrived to inspect gas odor and no convection fan operation. the gas company had came out and marked the unit as leaking/faulty and I inspected. I found the air shutter was fully opened and required adjustment to match local elevation, as set at the fully open position causes too lean of a air/fuel mixture and incomplete burn, causing persistent gas odor during use. The convection fan worked as designed and I could find no other issues. Operational test good, no gas leaks detected during service."

We serviced a

MAYTAG DISHWASHER

Model MDB8969SDE0

Near Round Rock, TX 78681

David S

Job Details: 06/16/2022

Arrived on site for wheels being broken on the lower rack. I found the wheels missing.

We serviced a

KENMORE REFRIGERATOR

Model 795.7504361

Near Austin, TX 78737

Luis

Job Details: 06/16/2022

"Arrived on site for no cool. Unit warm in both sections,gained access to compressor compartment,compressor extremely hot diagnosed a defective compressor. Estimate for compressor replacement parts

We serviced a

WHIRLPOOL REFRIGERATOR

Model GS5SHAXTL01

Near Dripping Springs, TX 78620

Luis

Job Details: 06/16/2022

"Arrived on site. Ice in bin,ran icemaker test passed ice dumped and filled with water,found paint in mold chipping,replaced icemaker assembly.

We serviced a

JENN-AIR REFRIGERATOR

Model JS48PPDUDE01

Near Austin, TX 78738

Luis

Job Details: 06/16/2022

"Arrived on site for light issues. Diagnosed a defective led module,installed updated led modules all leds working as designed. Autho S84638"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN402ESS01

Near Austin, TX 78738

Luis

Job Details: 06/16/2022

"Arrived on site. Found extension and shut off arm not connected to icemaker,installed extension to shut off arm installed shut off arm to icemaker,found cams misaligned to fresh food door hinges,removed tension spring installed cams correctly to hinges reinstalled tension springs tested door operation good.

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC2

Near Cedar Park, TX 78613

Vincent

Job Details: 06/16/2022

"Arrived on site for washer with not working. Inspected unit and work area. i adjusted and reinstalled the door latch/switch due to not making contact and starting. Tested unit, found still no improvements.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS01

Near Cedar Park, TX 78613

Vincent

Job Details: 06/16/2022

"Arrived on site for to install previously diagnosed parts, at arrival I did not install parts. I set unit in diagnostics and found the HV control not sending voltage to the defrost, I also inspected the deli drawer harness and it would also have to be repaired. Inspected door gaskets and found right door gasket badly torn and would also have to be replaced. In order repair unit would need HV control, UI contol, door gasket and parts previously diagnosed. I also advised read scrip to CX about the issues weve seen.Leaks where present at the time of service as unit was defrosted. Job completed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF540PADM3

Near New Braunfels, TX 78132

Andrey

Job Details: 06/16/2022

"Arrived on site to test unit for door not staying down, tested unit found failed pads, replaced pads, tested unit , unit now running as designed job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Elm Mott, TX 76640

Jonathan M

Job Details: 06/16/2022

Arrived on site for a washing machine that is not completing cycles. Inspected unit and work area. Ran the units are diagnostics and found an F9 E1 (long drain) error code. I ran the unit through manual diagnostics and tested the valves and drain pump once the basket was 2/3 of the way full. Found the unit draining and filling as designed. Ran testing on the spin and agitation portions of the unit. The unit ran and operated as designed. Ran through an auto test and the unit ran as designed. I went ahead and replace the control due to ongoing issues. I called Whirlpool Techline and spoke to Leon SR# 773390137 He advised to not make any further repairs on this unit and to only calibrate the unit. He advised call back if any other issues persist. I had a customer run a load and call me back. The customer was able to wash 3 loads without any problems. Call complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Austin, TX 78759

Wesley

Job Details: 06/16/2022

"Arrived onsite and replaced ice maker motor and chute. Unit is now operating as designed, all checks good. Advised customer on repair."

We serviced a

WHIRLPOOL DRYER

Model WED86HEBW0

Near Lakeway, TX 78738

Kevin

Job Details: 06/16/2022

"Arrived on site and inspected dryer and found it has power but when cycle is started drum does not turn. Sent video to KB/service management. Replaced control board and dryer is now running properly, sent another video. Also found airflow is still showing restricted. Took pictures. Recommend it to homeowner that a tent cleaning service be contacted and have vent cleaned/cleared to the exterior of the home, job complete"

We serviced a

KITCHENAID RANGE

Model KFDC558JSS01

Near Austin, TX 78730

Matthew

Job Details: 06/16/2022

Arrived onsite for range door not closing. Upon arrival found small oven door not closing properly. Hinges were mounted properly but not leveled. Replaced both hinges. Tested unit and unit is functioning properly. Oven door is closing properly. Job complete

We serviced a

GE DISHWASHER

Model GDT665SSN0SS

Near Copperas Cove, TX 76522

Tyler

Job Details: 06/16/2022

Arrived on site for dishwasher not functioning. Upon arrival confirmed complaint and upon further inspection found no errors in diagnostics but found that cause of dishwasher not functioning was due to UI being set into safety lock mode. After unlocking control and running multiple test on unit I was able to verify that unit is now fully functioning as designed.

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS0

Near Taylor, TX 76574

Cliff

Job Details: 06/16/2022

Arrived on site to diagnose a range that is not baking properly. Found bake element not fully wired and rewired it properly. Tested unit and found all is functioning properly at this time.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Canyon Lake, TX 78133

Andrew

Job Details: 06/16/2022

"Arrived on site to replace the compressor from previous diagnosis. Replaced compressor, and system held vacuum for 30mins. Charged system to 135psi with nitrogen and system showed no signs of leaks, held pressure for 35mins. Charged system with refrigerant to specs, ideal frost patterns developed. No signs of refrigerant leaks. No water leaks at time of service. Job complete."

We serviced a

SAMSUNG REFRIGERATOR

Model RF28HFED8SR/AA

Near Canyon Lake, TX 78133

Andrew

Job Details: 06/16/2022

Arrived on site to test unit for water leaking from ice maker compartment into ice chute and out dispenser. Found cabinet behind ice maker compartment on exterior has condensation and cold to the touch. Showed customer void in insulation is causing air leak into ice maker compartment causing leak.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Canyon Lake, TX 78133

Andrew

Job Details: 06/16/2022

"Arrived on site to test unit for no power. Verified unit receiving proper voltage but control not responding. Checked resistance to drain pump and found pump was seized. Replaced pump and found black wire was damaged. Put new spade connection and replaced control. Tested unit, unit now working as designed. No leaks detected. Job complete."

We serviced a

WHIRLPOOL FREEZER

Model WRX735SDHZ04

Near Burnet, TX 78611

Jonathan S

Job Details: 06/16/2022

Arrived on site for refrigerator with torn gasket. Inspected unit and work area. Found right RC gasket torn. Removed failed gasket and installed new. Adjusted gasket with heat gun. Tested door seal and found sealing as designed. No water leaks detected during service. Spoke with customer on service performed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Burnet, TX 78611

Jonathan S

Job Details: 06/16/2022

Arrived on site for refrigerator located in garage not cooling. Inspected unit and work area. Gained access to compressor and found kicking on and off. Removed starting device and use tester device and found same results. Found failed compressor. Found unit is designed for indoor use only according to user care guide page

We serviced a

WHIRLPOOL ICE MACHINE

Model GI15NDXXQ1

Near Burnet, TX 78611

Jonathan S

Job Details: 06/16/2022

"Arrived on site for ice machine with low ice production. Inspected unit and work area. Performed diagnostics mode and tested components and found all operating as designed. Measured cutter grid resistance and found within range. Measured voltage to cutter and found 8 volts. Ran unit in normal operation and found ice dropped within 25 minutes as designed. Called Whirlpool tech support and spoke with Ed. Went over prior service per. He stated unit is operating as designed (77333900647). Contacted Ms. Murrah, and went over service performed. Cleaned out tubing and water reservoir by hand. Added cleaner to reservoir and ran cleaning cycle. All tested good, no water leaks detected during service.

We serviced a

SAMSUNG DRYER

Model DV331AEW/XAA

Near Buchanan Dam, TX 78609

Jonathan S

Job Details: 06/16/2022

"Arrived on site for dryer not heating. Inspected unit and work area. Measured incoming voltage and found correct. Gained access to control board and inspected for possible stuck relay, no signs of sticking relay. Tested operation and attempted to measure voltage from relay but with failed element will not send voltage. Would need to replace element and perform air flow and voltage test.

We serviced a

KENMORE WASHER

Model 796.4158241

Near Buchanan Dam, TX 78609

Jonathan S

Job Details: 06/16/2022

"Arrived on site for washer leaking water. Inspected unit and work area. Removed top and back panel. Performed diagnostics mode and monitored operation. Found when unit was draining a large amount of water was leaking. Found hose the goes to U drain disconnected from tub. Reinstalled hose and add zip tie to work as a clamp. Performed diagnostics mode again and tested components. Found unit operating as designed, no water leaks detected during service. Cleaned door bellow and dispenser housing.

We serviced a

GE COOKTOP

Model P980B0M1BB

Near The Hills, TX 78738

Leonardo

Job Details: 06/16/2022

Arrived on site to replace left front burner. Replaced burner test unit and unit test good job complete.

We serviced a

WHIRLPOOL COOKTOP

Model GLS3665RS

Near Austin, TX 78738

Leonardo

Job Details: 06/16/2022

Arrived on site to test unit for all burners besides left front not working. Test unit and found and modules. Unit has 5 will need 4 and switch igniters will need 4 at total for parts

We serviced a

WHIRLPOOL OVEN

Model WOS31ES0JS20

Near Dripping Springs, TX 78620

Leonardo

Job Details: 06/16/2022

Arrived on site to replace front door panel and handle. Replaced all parts test unit and unit test good job complete.

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS4

Near Dripping Springs, TX 78620

Leonardo

Job Details: 06/16/2022

Arrived on site to test unit for control board not working. Test unit and found board getting power but no display. Replaced board test unit and unit test good job complete.

We serviced a

GE OVEN

Model JTP30SP1SS

Near Austin, TX 78737

Leonardo

Job Details: 06/16/2022

Arrived on site to resolve fan and control board. Replaced both parts test unit and unit pre heated to 400? job complete.

We serviced a

MAYTAG DRYER

Model MEDX655DW1

Near McDade, TX 78650

Joe Z

Job Details: 06/16/2022

Arrived onsite for LIGHTS ARE ON - SELECT START WILL NOT ENGAGE A CYCLE - THERE IS POWER - SAME ISSUE. Contacted SW for assistance. After reviewing what all has been done. SW had me remove heater for inspection. During inspection determined that the element is intermittently failing during nor vibration of unit during operation. Recommend replacement of element. Replaced element and thermal fuse and test the unit unit operates as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI7FVCXXY00

Near Taylor, TX 76574

Cliff

Job Details: 06/16/2022

Arrived on site to diagnose a refrigerator that is not cooling properly. Found temps correct at time of service and advised customer on possible causes of temporary cooling issues.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS08

Near Bertram, TX 78605

Lou

Job Details: 06/16/2022

"Arrived on site to inspect microwave not venting. Upon further inspection, the customer advised that when cooking on the cooktop, fumes dont get sucked out through the vent. Tested the vent and didnt hear the damper open. I found the damper bent causing it to get caught on the cutout and not open properly. Adjusted the damper and retested and unit is operating as designed. Tested unit with a piece of paper at the venthood and the suction took the paper into the vent as designed. Job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ02

Near Bertram, TX 78605

Lou

Job Details: 06/16/2022

"Arrived on site to inspect refrigerator ice maker tray broken. Upon further inspection, I found the ice maker tray hanging down by its harness as it separated from the ice maker frame. I removed and replaced the ice maker and tested in diagnostics tests #44 & 4 Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Liberty Hill, TX 78642

Lou

Job Details: 06/16/2022

"Arrived on site to inspect washer valve leaking. Upon further inspection, I removed the top panel and found the valve mount broken and the valve twisted out of place. Made sure the water was turned off and removed the water hose. I didnt find any cracks in the valve housing. Customer advised when the water was connected and turned on, the valve began to leak. I removed and replaced the valve and placed the unit in diagnostics and tested. Unit is operating as designed and no water leaks found. Job completed."

We serviced a

AMANA REFRIGERATOR

Model ASI2575GRB08

Near Liberty Hill, TX 78642

Lou

Job Details: 06/16/2022

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found the FC evaporator engulfed in frost. Found both sections warm. Tested the defrost thermistor and found it at 195kohms at 85VDC. according to the chart, its out of range. I tested voltage to the element and it was good and it ohmed out good as well. I placed the unit in diagnostics and tested and found all tests good. I removed the ice/frost from the evaporator and removed and replaced the evap harness, defrost thermistor and main control and tested. Unit is operating as designed and beginning a good defrost pattern. No water leaks observed during service, job completed. I contacted the customer and left a vm on their phone advising of the repairs."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Leander, TX 78641

Lou

Job Details: 06/16/2022

"Arrived on site to inspect dishwasher detergent dispenser not working and the door handle loose. Upon further inspection, I found the doo rah doe loose on the right side and tightened it. I placed the unit in diagnostics showing no error codes and tested. I found the dispenser door broken off. The unit is operating as designed. I removed and replaced the dispenser and retested. Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL MICROWAVE

Model JMDFS24JL00

Near Georgetown, TX 78628

Lou

Job Details: 06/16/2022

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I was to replace the magnetron and power cord. Customer advised that since previous tech was here, the unit has been heating just fine. They advised that the electrician placed a new recessed outlet behind the unit but the cord was crimped. I tested the unit with my microwave tester and the unit is operating as designed but its making a vibration noise. I pulled the unit out and found the power cord badly bent. I removed and replaced the power cord. Placed the unit back in its spot and tested with my microwave tester and a cup of room temp water. At the end of testing, the unit operated as designed as my tester sensed the magnetron functioning and the water in the cup was heated and the vibration noise was gone. Job completed."

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Burnet, TX 78611

Jonathan S

Job Details: 06/16/2022

"Arrived on site for washer having error code F2-E Inspected unit and work area. Performed diagnostics mode and checked fault codes. Found fault code F0-E7 load detected durning cleaning cycle and F2-E2 HMI disconnected from ACU. Cleared fault codes and ran test cycle. Monitored operation and found all components operating as designed. Gained access to ACU and HMI. Measured voltage and polarity a unit and found correct. Found shorted circuit on HMI. Removed failed HMI and installed new. Checked model info and ran encoder test. All tested good, no water leaks detected during service. Spoke with customer on service performed."