Service History 295

Near Round Rock, TX 78665
Kayman
Job Details: 02/24/2021
WASHER MAYTAG MVWB855DC Arrived onsite for washer leaking water while not in operation. Upon inspection I found stored error codes of F3E2 F0E4 F8E6. I cleared the codes and found that the hot side of the valve was allowing water to seep by and leak into the tub while not in use. I found deposits built up inside the valve and the hose beginning to corrode. I advised the customer that they would need to replace the hose soon. I replaced the valve and tested the unit in diagnostics. The unit is working as designed at this time and no leaks were detected during time of service. Job complete.
Near Pflugerville, TX 78660
Kayman
Job Details: 02/24/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for dishwasher with no water entering the unit. Upon inspection I found the hot water for the house turned off. I found the valve very hot from trying to be run dry. I also found the UI adhesive had failed and was separating from the console. The valve will need to be replaced and the console. Ordering Console (W11116422). And returning with the valve. Office to R/S due to part availability. ; ordrng 1 W11116422 (W11116422)
Near Georgetown, TX 78633
Jonathan
Job Details: 02/24/2021
DRYER AMANA NED4655EW1 Arrived on site for dryer not heating. Inspected unit and work area. Verified failure. Measured incoming voltage and found 240 volts. Measured voltage at timer and found timer not sending voltage to heater. Will need to replace timer. Checked fuses and element and all tested good. Found no ETA available on timer. Office to schedule appointment for return.; saved tckt
Near West Lake Hills, TX 78746
Leonardo
Job Details: 02/24/2021
DISHWASHER WHIRLPOOL KDTE254ESS Arrived on site to test unit for unit leaking. Test unit and found leak coming from diverter motor. Will need to order new sump and motor office to reschedule. ; ordrng 1 W10902372 (Sump and motor)
Near Austin, TX 78744
Kevin
Job Details: 02/24/2021
WASHER WHIRLPOOL WTW5000DW2 "Arrived on site and inspected washer and found power to control board is good but there is no power showing from control board. Recommended replacing control board. After replacement washer will complete a calibration cycle and a diagnostic cycle. No further repair is required at this time, job complete"
Near Round Rock, TX 78665
Jimmy J.
Job Details: 02/24/2021
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site for Fridge doesn't work. Had someone out here before, thought it was the compressor or the computer board. Fridge was turned off prior to my arrival and completely defrosted. No evidence of water on the floor. Placed in diagnostics to test compressor. Compressor is good. Ran through all diagnostics that may effect cooling and tested good. Ran through ice harvest and ice maker is working s designed. Tested ice box fan and fan was blowing weak. Thermistors all checked out good. Tested main board and tested faulty. Removed board and installed new board. Ran diagnostics to test ice box fan again and air was blowing as designed with new board. Customer knows to allow 24 hours to pass prior to putting food back in fridge."
Near Cedar Park, TX 78613
Lou
Job Details: 02/24/2021
WASHER WHIRLPOOL WTW5000DW1 "Arrived on site to inspect washer no water fill. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and the unit operated as designed. I manually tested the water fill and the unit continued to operate as designed as it shut off once it reached level. I calibrated the unit and retested to demonstrate to the customer and again the unit operated as designed. I recommended that the customer wash a load and if the unit fails again to contact our office for service. Made recommendations for use and care. No water leaks observed during service, job completed."
Near Round Rock, TX 78681
David S
Job Details: 02/24/2021
WASHER KENMORE 796.4154921 Arrived on site for washer leaking. I inspected the unit and work area. I ran a diagnostics cycle and found the washer leaking from the bellow hose. .; ordrng 1 4738ER1004B (Bellow hose)
Near Austin, TX 78717
Justin
Job Details: 02/24/2021
WASHER WHIRLPOOL MVW7232HW0 "Arrived on site for washing machine continuously filling to the point of almost overflowing. I put unit into diagnostics mode and found stored error codes F0E3 for overload and F0E5 off balance load. The customer stated that the error codes have continuously flashed since last service. I cleared the error codes. I activated the individual components and found valves, shifter, and pump working fine. I ran a unbalance detection and it did not function. After backing out of the unbalanced detection activation the lid remained lock and I could not manually unlock it. It then threw an F6E3 error code for ACU communication error. The diagnostics cycle will also no longer run or work, it instantly backs out of it. I found control to be faulty. I replaced the control and then ran a calibration cycle. I then ran a diagnostics cycle to verify repair and it worked as designed. Unit is now functioning as designed. No leaks observed at time of service. Call complete."
Near Leander, TX 78641
David S
Job Details: 02/24/2021
REFRIGERATOR WHIRLPOOL WRS325SDHZ
Near Leander, TX 78641
Lou
Job Details: 02/24/2021
MICROWAVE MAYTAG MMV1175JZ0 "Arrived on site to install previously diagnosed and ordered part. Due to the main control failure, I removed and replaced the main control and tested. Unit is operating as designed. Job completed."
Near Austin, TX 78748
Kevin
Job Details: 02/24/2021
DISHWASHER KITCHENAID KDPM604KPS0 "Arrived on site and inspected dishwasher and found saved error codes F8E2, F8E5. Found valve harness is disconnected and after resetting it Ran diagnostic cycle and it is operating properly now. No water leaks detected at time of service, job complete"
Near Georgetown, TX 78626
Wesley
Job Details: 02/24/2021
DRYER MAYTAG MED6200KW0 spoke with Andy at techline and determined door switch installed on unit is incorrect. Factory door switch is a 2 wire and does not send voltage to the light. Ordering correct door switch that is a 3 wire. Replaced socket per prior tech diagnosis. Office to re; ordrng 1 WPW10569603 (Door switch)
Near Cedar Creek, TX 78612
Scott
Job Details: 02/24/2021
COOKTOP WHIRLPOOL WCE55US0HS01 "Arrived on site ,replaced harness double checked elements and burners all checked normal . Job complete ."
Near Dripping Springs, TX 78620
Richard
Job Details: 02/24/2021
VENTHOOD KITCHENAID KVWB606DSS0 Arrived onsite for the vent hood rattling during operation. During testing found that the blower motor is causing the issue. Will need to replace blower motor. Office to schedule ; O-emld tckt
Near Driftwood, TX 78619
Andrew
Job Details: 02/24/2021
REFRIGERATOR KITCHENAID KBLC36FKS00 "Arrived on site to test unit for not cooling. Found bad inverter box. Replaced inverter box, tested unit, unit works good. Job complete."
Near Leander, TX 78641
Lou
Job Details: 02/24/2021
DISHWASHER WHIRLPOOL WDF330PAHS5 "Arrived on site to inspect dishwasher no power. Upon further inspection, I checked the outlet and breaker and both were good. I removed the junction box cover and found the black wires not connected at the wire nut. Re-wired the unit and tested and unit is operating as designed. No water leaks observed during service, job completed. Home vacant/new build."
Near Georgetown, TX 78628
Tommy
Job Details: 02/24/2021
REFRIGERATOR KITCHENAID KBFA20ERSS00 Found unit ice maker plug wasnt connected all the way. Connected and tested. Unit is now operating as designed.
Near Georgetown, TX 78628
Lou
Job Details: 02/24/2021
DISHWASHER GE GDT655SSJ2SS "Arrived on site to inspect dishwasher with no power. Upon further inspection, I tested the outlet and it showed 120V. Plugged unit in and checked the control and found the service light blinking 7 times. Following the tech sheet, I placed unit in diagnostics and tested the unit to reset the control. Unit operated as designed and control reset.No water leaks observed during service, job completed."
Near Georgetown, TX 78633
Jonathan
Job Details: 02/24/2021
REFRIGERATOR GE GSE26GGEBCBB "Arrived on site to install previous diagnosed part.powered unit off at circuit breaker. Gained access to solenoid. Found top screw rusted out and but not able to get a hold off. Removed screw with extractor kit. Installed new solenoid and added stainless screw to keep from rusting. Assembled dispenser and powered on. Tested dispenser operation, all tested good. No water leaks detected durning service.
Near New Braunfels, TX 78132
Noah D
Job Details: 02/24/2021
DRYER WHIRLPOOL WED5620HW "Arrived on site to inspect washer for not starting, upon inspection found the front UI was not operating, UI was not provided, ordering UI. Office to reschedule ; ordrng 1 W11388040 (UI)"
Near Austin, TX 78734
Robert
Job Details: 02/24/2021
OVEN KITCHENAID KEBS107SBL02 Arrived on job to replace appliance manager board. After replacement test operation.
Near Austin, TX 78731
David
Job Details: 02/24/2021
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site to diagnose washer that was not powering on. On arrival I could not get the unit to power on. Power cycled unit from breaker and unit did not respond to power button press. Tried putting unit in diag, and was able to power on and go into diagnostic. Found no error codes other then off balance. Powered off and retried. Unit came on and is now working as designed. Call complete."
Near Leander, TX 78641
Justin
Job Details: 02/24/2021
WASHER WHIRLPOOL WTW8800YC0 Arrived on site for washing machine making screeching noise when spinning. Upon further inspection I found SIGNIFICANT rust under unit. I manually turned the tub and found the bearings grinding. I advised customer the bearings need to be replaced and possibly the tub and gear case with the amount of rust he had they might of bound together. Call complete.
Near Elgin, TX 78621
Chase
Job Details: 02/24/2021
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Arrived on site. Uninstalled refrigerator from elevated surface with 2nd tech. Replaced HV control, UI control, thermistor and harness. Reinstalled and tested all functions. Water is turned off to home."
Near Cedar Park, TX 78613
Lou
Job Details: 02/24/2021
REFRIGERATOR WHIRLPOOL ED5LVAXWQ00 "Arrived on site to inspect refrigerator not cooling. Upon further inspection, I found the compressor and condenser fan operating and the FC evap fan motor humming and both compartments cool but not cold. I found the FC evap fan motor blades not turning and when I moved the blades they began to turn. Once I got authorization to repair, I removed and replaced the FC evap fan motor and retested and unit is operating as designed. No water leaks observed during service, job completed."
Near Pflugerville, TX 78660
Kayman
Job Details: 02/24/2021
MICROWAVE WHIRLPOOL WMH31017HS6 Arrived onsite for microwave that wont turn off and keeps running after its done. Upon inspection I found the unit I stand by. I could not recreate the issue but the resident showed me a video. I will need to order upper interlock(W11433682) lower (W11433683) and the main control (W10892389) for the repair. Office to R/S due to part availability. ; ordrng 1 W11433682 (Upper interlock) and 1 W11433683 (Lower interlock) and 1 W10892389 (Control)
Near Austin, TX 78758
David
Job Details: 02/24/2021
COOKTOP WHIRLPOOL KICU509XBL00 Arrived on site to diagnose cooktop that had 2 burners out. Errors present. Found module was blown and fuses were good. Replaced module and retested after programming. All is working as designed. Call complete.
Near Georgetown, TX 78633
Jonathan
Job Details: 02/24/2021
REFRIGERATOR WHIRLPOOL KRFF507HPS00 "Arrived on site to install previous diagnosed parts. Gained access to inlet valve. Removed failed valve and installed new. Tested water dispenser and observed for water leaks. Gained access to incoming water line and installed pressure reducer. Calibrated water dispenser. All tested good, no water leaks detected."
Near Buchanan Dam, TX 78609
Cliff
Job Details: 02/24/2021
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to diagnose a dishwasher that will not turn on. Found connection in junction box not wired properly. Rewired unit and tested unit. Found all is working properly at this time and no leaks were found at time of service.
Near Cedar Park, TX 78613
Justin
Job Details: 02/24/2021
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Arrived on site for a refrigerator with intermittent failure and loss of cooling/power. Upon further inspection the unit is currently working. I checked temps and found 0°F in FC and 29°F in RC. I activated diagnostics and found all parts functioning as well. The customer did have a video of that loud sound coming from unit when it is struggling. I was able to replicate the sound in test 4 and found it was the dual evap valve rattling loudly. However the test 4 completed with no issue. I found proper voltage going to both HV control and power supply. I found correct voltage from control to 3 way valve. I gained access to evaps. I found no issues with loads at either evap fan harness. Indicating intermittently bad controls. I replace controls and unit is currently operating as designed. I waited until fans and compressor turned back on properly. Call complete.
Near Austin, TX 78737
Richard
Job Details: 02/24/2021
RANGE JENN-AIR JDRP548WP00 Arrived onsite for the range with an error code popped up. Ran diagnostics and found error code F1E1 UI . Tested DC voltage and its good. Replaced UI and range tested good and is heating. Complete
Near Austin, TX 78735
Luis
Job Details: 02/24/2021
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 "Arrived on site for no cool. Ran diagnostics,thermistor reading 15° both evaporator thermistors reading -16 removed cover found evaporator incased in ice,ran diagnostics no power to heater diagnosed defective thermal fuses in harness ordering a new harness; ordrng 1 W10858452 (Harness)"
Near Bertram, TX 78605
Tommy
Job Details: 02/24/2021
WASHER WHIRLPOOL WTW8120HW0 Arrived onsite for washer not draining correctly. Upon arrival found unit operating as designed. Recommended and talked with customer on disbursing weight.
Near Austin, TX 78745
Kevin
Job Details: 02/24/2021
WASHER AMANA NTW4516FW3 "Arrived on site and inspected washer and found drain hose has split and is leaking, after replacing drain hose washer is no longer leaking and is operating properly. Job complete"
Near Austin, TX 78703
Jacob
Job Details: 02/24/2021
WASHER MAYTAG Mvwb765fw2 Arrived onsite for unit giving an error code. Put unit in diagnostics. Got F8E1 long fill. Erased error code. Tested unit. Water did enter. Tested unit on a normal wash. No water had filled during normal usage. Upon further inspection p. Found that the cold valve was not giving out the correct ohms. Ordered water valve. .; ordrng 1 W11165546 (valve)
Near New Braunfels, TX 78132
Noah D
Job Details: 02/24/2021
RANGE WHIRLPOOL WFG525S0JS0 "Arrived on site to inspect range for not igniting, upon inspection found the igniter not plugged in, reattached the burner wire and tested. All functions returned. Complete"
Near Kyle, TX 78640
Andrew
Job Details: 02/24/2021
REFRIGERATOR WHIRLPOOL WRT541SZDM00 Arrived on site to test unit for broken FC light. Found light housing is broken. Needing housing to fix issue. Office to reschedule.; ordrng 1 WPW10313917 (housing)
Near Bartlett, TX 76511
Wesley
Job Details: 02/24/2021
MICROWAVE MAYTAG MMV1175JZ0 Arrived onsite and found unit chime function failed. Ordering control to repair. ; ordrng 1 Nosignal (Main control)
Near Leander, TX 78641
David S
Job Details: 02/24/2021
REFRIGERATOR WHIRLPOOL ED5VHEXVB06 Arrived on site for plastic in the ice dispenser. I inspected the unit and work area. I found the ice bin blades broken and not dispensing ice. I got with claims and found the ice bin is covered. I replaced the ice bin. I tested the ice dispenser and it is now working as designed. Job complete.
Near Kyle, TX 78640
Andrew
Job Details: 02/24/2021
RANGE WHIRLPOOL WFE505W0JSO "Arrived on site to replace RR element and RR switch. Replaced element and switch still not igniting. Found cut wires on harness. Installed butt connectors, tested unit, unit is now operating as designed. Job complete."
Near Burnet, TX 78611
Cliff
Job Details: 02/24/2021
DRYER WHIRLPOOL MEDC465HW0 Arrived on site to diagnose a dryer that is not heating. Tested unit and found breaker turned off for one leg of power to the unit. Reset breaker and tested unit. Found all is functioning properly at this time.
Near Austin, TX 78731
David
Job Details: 02/24/2021
COOKTOP JENN-AIR JED8430BDB Arrived on site to diagnose cooktop that had sparked and burned out. Performed diagnostic and found burned out left rear switch and damaged wiring harness. Call complete.
Near Driftwood, TX 78619
Andrew
Job Details: 02/24/2021
WASHER WHIRLPOOL WTW6120HW0 "Arrived on site to replace cam and belt from previous diagnosis. Replaced cam and belt, tested unit, unit works good. No leaks detected. Job complete."
Near Round Rock, TX 78681
Jimmy J.
Job Details: 02/24/2021
REFRIGERATOR WHIRLPOOL WRF767SDHZ01 Arrived on site for Soft Closure or Self Closure Not Working - Refrigerator. Found right side door closing faster than left side door. Adjusted right side leg up to try and slow the door down. Door still swings faster than left. Ordering the right side hinge beneath right side door cam to replace and see if this slows the right side door from opening faster than the left side door. Asked customer to remove all items from right side door when we return to install the new right side hinge. ; ordrng 1 W11240748 (Hinge)
Near Austin, TX 78744
Kevin
Job Details: 02/24/2021
WASHER WHIRLPOOL WTW5005KW0 "Arrived on site and inspected washer and sound actuator arm is out of cam receiver again, replaced both of them and motor and washer will still not agitate on either setting. Spin however works fine. Spoke with techline and they recommended bringing back control board, gearcase, and capacitor. 7730090851; ordrng 1 W11454734 (Gearcase) and 1 W11428524 (Capacitor) and 1 W11458145 (Control)"
Near Cedar Park, TX 78613
Justin
Job Details: 02/24/2021
WASHER WHIRLPOOL MVW6200KW0 Arrived on site for washing machine lid lock not remain g lock. Upon further inspection I found lid lock unlocking after a few seconds from starting cycle. Lid lock would not lock again cycle would not start. I found control good indicating a bad Iid lock. I replaced the lock and tested unit. Unit is now working as designed. Call complete.
Near Hutto, TX 78634
Jimmy J.
Job Details: 02/24/2021
WASHER WHIRLPOOL WTW5105HW0 "Arrived on site for Washer will not engage spin cycle and gives error code F7E1. When spins, makes loud screeching noise. Placed in diagnostics and F7E1 and F7E7 came up. Ran through diagnostics cycles and found agitator not moving. Found belt was shredded and came off. Both cam and motor had burnt rubber attached where the belt makes contact. Ordering a new belt, cam, and motor assembly to return and complete repair. ; ordrng 1 W10677723 (Motor) and 1 W10721967 (Cam) and 1 W11239857 (Belt)"
Near Spicewood, TX 78669
Robert
Job Details: 02/24/2021
DISHWASHER GE GDT720SSF4SS Arrived on job to replace flood switch. After replacement test operation no leaks detected at time of service.
Near Austin, TX 78747
Leonardo
Job Details: 02/24/2021
DISHWASHER WHIRLPOOL WDF330PAHS2 Arrived on site to test unit for unit not drying. Test unit and found heating element working correctly. Found customer not using jet dry and unit being plastic tub. Advised customer to use jet dry to help unit dry better. Job complete.
Near Austin, TX 78739
Richard
Job Details: 02/24/2021
REFRIGERATOR WHIRLPOOL WRT112CZJW00 Arrived onsite for the freezer section not cooling. Upon arrival found that ice packs that were inside the freezer were frozen solid. Took a temperature reading and the freezer dropped down to 2 degrees and still going down . Could not find any cooling issues with the freezer section at this time.
Near Georgetown, TX 78628
Tommy
Job Details: 02/24/2021
REFRIGERATOR JENN-AIR JCD2389GES "Arrived onsite for unit refrigerator having damage and leaking, upon arrival found unit was not leaking unit drain pane was out of place and unit wasnt level. Found several pieces near ice maker damaged or missing. Some of which arent available 61004300 ice shield, 61004055 kick plate, 61003539 yoke, Ordering ice enclosure and ice chute, motor, guide. ; ordrng 1 WP61004881 (Ice enclosure) and 1 WP61004677 (Ice chute.) and 1 12001773 (Motor) and 1 WP69715-1 (Guide yok)"
Near Austin, TX 78753
Matthew
Job Details: 02/24/2021
DRYER WHIRLPOOL WGD5100HW0 "Arrived onsite for dryer shutting off prematurely. Put unit in diagnostics and found F3E2 moisture sensor open or shorted. Tested unit and received same error. Unit does ignite and fires up. Also found Blower wheel broken, when unit heats up sound gets louder. Ordering sensor and harness and blower wheel. ; ordrng 1 279787 (motor) and 2 WP3387223 (electrode)s and 1 WP697772 (blower wheel) and 1 WPW10298258 (harns-wire)"
Near Liberty Hill, TX 78642
Tommy
Job Details: 02/24/2021
FREEZER WHIRLPOOL WZC3122DW Arrived onsite for freezer not cooling. Upon arrival found unit starting device was bad. Replaced starting device and tested. Unit is now operating as designed. Job Completed. Let customer know it could take 24 to 48 hours to drop down again.
Near Buda, TX 78610
Richard
Job Details: 02/24/2021
DRYER WHIRLPOOL NED4655EW1 Arrived onsite for the dryer not spinning properly. During testing found that found that you have to hold the push start button to get the motor going. Checked voltage and its good. Replaced motor and it did not resolve the issue. Upon inspection found that the idler pulley was bent so replaced it. It did not resolve the issue. Did some further testing and found that the drum is out of round. Will need to replace the drum assembly and ordering other parts . Office to schedule ; ordrng 1 W10420741 (Start switch.) and 1 W10396029 (Motor) and 1 W10757750 (Drum assembly)
Near Cedar Creek, TX 78612
Scott
Job Details: 02/24/2021
MICROWAVE GE JE1590SH01
Near Bertram, TX 78605
Cliff
Job Details: 02/24/2021
RANGE KITCHENAID KGRS807SSS00 Arrived on site to diagnose a range that is not unlocking. Tested unit and found latch stalled. Reset latch and tested several times and found no other failures.
Near Elgin, TX 78621
Scott
Job Details: 02/24/2021
RANGE WHIRLPOOL WFG320M0BW0 "Arrived on site for oven not heating . Found igniter had failed . Replaced igniter . Tested unit . Heated to normal preheat .No gas leaks detected at time of service. Job complete ."
Near Pflugerville, TX 78660
Kayman
Job Details: 02/24/2021
WASHER WHIRLPOOL WTW4855HW1 Arrived I site for washer leaking. Upon inspection I found the valve stuck open allowing water to seep by and leak into the tub. I replaced the valve and ran a diagnostics cycle on the unit. The unit is working as designed at this time and no leaks were detected during time of service. Job complete.
Near Leander, TX 78641
Lou
Job Details: 02/24/2021
WASHER WHIRLPOOL MVWX655DW1 "Arrived on site to inspect washer not getting water. Upon further inspection, I placed the unit in diagnostics showing error code F8E1-no fill/long fill. Cleared the code and continued with testing. Unit operated as designed and filled accordingly. Due to the recent weather, the customers water pressure was low/off which could have been a factor in the unit not getting water. I tested the unit again with the customer present and the unit operated as designed. I recommended that they wash a load and see how it does. No water leaks observed during service, job completed."
Near Austin, TX 78759
David
Job Details: 02/24/2021
WASHER MAYTAG MVWB835DW "Arrived on site to diagnose leaking washer. Ran unit and found no leaks present. Ran fills for several mins and drained. Found no drips or issues. Customer had run unit when it was frozen outside, and leak came from frozen standpipe due to pipes being frozen over. Could not find a leak at this time. Call complete."
Near Burnet, TX 78611
Cliff
Job Details: 02/24/2021
MICROWAVE KITCHENAID KEMC308KSS02 Arrived on site to replace previously ordered parts for microwave. Replaced torsion springs and tested unit. Found all is functioning properly at this time.
Near Leander, TX 78641
David S
Job Details: 02/24/2021
MICROWAVE WHIRLPOOL WMH31017HS2 "Arrived on site for microwave not working. I inspected the unit and work area. I tested the microwave and found it working. I tested the unit on varying times and varied power settings, it worked every time. I checked all connections and the interlocks and found no problems. I spoke to the customer about the unit. I found the unit working. I called techline and documented with techline, I spoke with Kathy and explained the situation. I got sr# 7730089719. Job complete."
Near Wimberley, TX 78676
Andrew
Job Details: 02/24/2021
DRYER MAYTAG MEDC215EW1 "Arrived on site to test unit for no heat. Found bad element. Replaced element, tested unit unit is now operating as designed. Found venting is restricted. Advised customer to have venting cleared before operating unit to prevent damage. Job complete."
Near Austin, TX 78727
Justin
Job Details: 02/24/2021
WASHER WHIRLPOOL WFW9600TA01 Arrived on site for washing machine leaking at line. Upon further inspection I found water leaking at hot water valve on wall. Advised customer to reach out to a plumber. Call complete.
Near Austin, TX 78737
Leonardo
Job Details: 02/24/2021
MICROWAVE WHIRLPOOL WMH32519HZ5 Arrived on site to test unit for unit not working correctly. Test unit and found switch holder had fallen off. Removed control panel to get to switch holders and secured spring back to switch holder test unit and unit test good job complete.
Near Cedar Park, TX 78613
Justin
Job Details: 02/24/2021
OVEN WHIRLPOOL WFG550S0HZ1 Arrived on site to install previously diagnostic parts. I installed the new control and then preheated unit. As per user care guide the fan began to kick on after 5 minutes. Unit now working as designed. Call complete.
Near Austin, TX 78737
Leonardo
Job Details: 02/24/2021
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to test unit for unit over heating. Test unit and found blower not running as fast. Replaced blower test unit and unit test good job complete.
Near Taylor, TX 76574
Jimmy J.
Job Details: 02/24/2021
WASHER MAYTAG MVW7232HW0 "Arrived on site for Vibration During Cycle - Top Load Washer. Placed in diagnostics and F0E5,F0E9 came on. Unbalanced load detection errors. Cycled through all diagnostics and washer is operating as designed. No leaks detected. Job completed."
Near San Marcos, TX 78666
Andrew
Job Details: 02/24/2021
REFRIGERATOR WHIRLPOOL WRS331SDHM02 Arrived on site to test unit for RC and FC too cold. Upon arrival found FC was 7degrees and RC was 36degrees. Called techline per office and found unit is operating as designed. Customer said since power outage unit has been working great. No leaks detected. Job complete.
Near Leander, TX 78641
David S
Job Details: 02/24/2021
REFRIGERATOR WHIRLPOOL WRS973CIDM00 "Arrived on site to possibly install previous diagnosed part. I spoke to the customer and they stated the unit never gets down to temperature, that the freezer only gets to 11 degrees. They said the unit will shut off after 5 days but can get it working by doing a power cycle. I gained access to the evaporator and found only a partial frost pattern. I out the unit into step 4 and let the freezer run for 10 minuets. I found no additional frost pattern forming. I spoke to the customer about the unit having a possible refrigerant leak, that would need a sealed system repair along with a new control.
Near Pflugerville, TX 78660
Kayman
Job Details: 02/24/2021
DRYER WHIRLPOOL MEDB835DW3 Arrived onsite to confirm a voltage issue at the wall outlet. Again L1 to common is only getting 5Vac but when you push on the outlet the voltage returns. I showed the resident and contacted the electrician so I could explain it to them in technical terms. He said he would return and re evaluate the outlet. Job complete.
Near Austin, TX 78745
Leonardo
Job Details: 02/24/2021
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Arrived on site to test unit for unit not draining. Test unit and kind drain hose in the back was pinched. Replaced both drain hoses test unit and unit test good job complete.
Near Austin, TX 78741
Kevin
Job Details: 02/24/2021
DISHWASHER WHIRLPOOL WDF520PADM5 "Arrived on site and found dishwasher is not draining, Found power is correct. Found debris keeping impeller from spinning. After clearing drain pump of debris it will now operate normally. Ran a diagnostic cycle to confirm operation is now good, job complete"
Near Pflugerville, TX 78660
Scott
Job Details: 02/24/2021
WASHER WHIRLPOOL WFW72HEDW0 "Arrived on site for washer stuck in draining . Ran diagnostics got 6-2 , 8-3,8-2 errors . Connections on control and UI are good . Found a lot of suds in unit and soap build up . Getting normal water flow . Pressure hose and trap looked good . Blew out pressure hose . Instructed customer on proper soap usage and to keep up with proper cleaning of unit . No water leaks detected at time of service.
Near Spicewood, TX 78669
Robert
Job Details: 02/24/2021
COOKTOP JENN-AIR JGCP436HM00 Arrived on job to replace burner head and ORIFFS. After replacement test operation and found flames too high adjusted simmer setting.
Near Leander, TX 78641
Lou
Job Details: 02/24/2021
WASHER WHIRLPOOL WTW8000DW5 "Arrived on site to inspect washer no water/fill. Upon further inspection, i placed the unit in diagnostics showing no error codes. Continued with testing and found t valve remaining open after the unit has completed testing and water continues to flow into the basket.
Near Cedar Park, TX 78613
David S
Job Details: 02/24/2021
ICE MACHINE WHIRLPOOL WUI95X15HZ00 Arrived on site for ice machine not working. I found the ice machine working and producing ice. I spoke to the customer and they stated that when it stops working they power cycle it and its works again for a while. I checked all thermistors and found them in range. I ran a diagnostics cycle and found all components activating. I am ordering a control to complete the repair. The control is intermittently failing and getting reset when they power cycle it..; ordrng 1 W11034363 (Control)
Near Temple, TX 76502
Tyler
Job Details: 02/24/2021
OVEN JENN-AIR JJW2830DP01 Arrived on site for double oven Giving customers an F to eat one area code indicating a stuck button on the UI. Upon arrival customers had tried to reset the oven and left it off due to the fact that the power reset was not working properly to reset the oven and then was able to reconnect power and try to attempt entering diagnostics even though the air code immediately popped up and I was successful and confirm that the air code was stored multiple times but no others were present and then disassembled in unit UI from the entire oven after shutting power back off and gave unit five minutes to reset either then reassemble the unit and plug power back on but found after 10 minutes that the UI stuck button was reappearing and I was able to narrow down that the lower oven turning on and off button was the cause of it office will need to reschedule once availability of you I consul is known; ordrng 1 W11236888 (Console)
Near Leander, TX 78641
David S
Job Details: 02/24/2021
REFRIGERATOR WHIRLPOOL MBF2556KEW "Arrived on site for fridge not cooling. I inspected the unit and work area. I found the fridge not cooling at all. I gained access to the compressor and found it running. I inspected the evaporator and found no frost pattern. I could not hear or feel any refrigerant flow through the cap tube. The unit needs a sealed system. I am ordering the compressor, uv dryer, and evaporator. I am also ordering authorization. The office will reschedule when we have an eta on parts and authorization.; ordrng 1 W10160407 (Compressor) and 1 WPW10143759 (Uv dryer) and 1 12002041 (Evaporator)"
Near Jarrell, TX 76537
Wesley
Job Details: 02/24/2021
WASHER WHIRLPOOL MVW7232HW0 "Arrived onsite for washer noise. Tested throughly. Tightened rotor to eliminate possibility of noise from loose rotor. All checks good. Unit is now operating as designed. Unable to replicate any other unusual noises, advised customer on repair and findings."
Near Austin, TX 78746
Luis
Job Details: 02/24/2021
REFRIGERATOR WHIRLPOOL KBSD608ESS01 "Arrived on site,customer worried about silicone on edges informed customer silicone to to seal metal to liner gaps to prevent air migration normal. Ran diagnostics on unit,unit passed all diagnostics adjusted fresh food door to allow correct seal to cabinet"
Near Lakeway, TX 78738
Luis
Job Details: 02/24/2021
REFRIGERATOR FRIGIDAIRE LGHX2636TF8 "Arrived on site for dispenser ui inoperable. Prev company replaced main control,found dispenser harness not connected to correct location on control harness,connected harness to correct location tested water dispenser unit working as designed"
Near Burnet, TX 78611
Cliff
Job Details: 02/24/2021
DISHWASHER WHIRLPOOL WDT970SAHV0 arrived on site to diagnose a dishwasher that is not cleaning. Tested unit and found circulation pump receiving power but not operating. Pump will need to be replaced to complete repairs. Office to set return appointment due to part availability.; ordrng 1 W11087376 (Pump)
Near Bastrop, TX 78602
Scott
Job Details: 02/24/2021
REFRIGERATOR WHIRLPOOL WRS322FDAB05 Arrived on site for now water or ice . Found filter head failed . Replaced filter housing . Unit is now dispensing water . No water leaks detected at time of service. Job complete
Near Austin, TX 78727
David
Job Details: 02/24/2021
WASHER WHIRLPOOL WTW5000DW3 "Arrived on site to follow up on washer making noise. Ran unit several times and could not recreate. Customer had several videos of unit making noise, but could not duplicate issue. Ran unit through several diagnostic cycles and found no issues. Ran unit with a full load through a cycle, and through several drain and spins. Unit was not making any weird noises. Called tech line and talked to Andy who could not document to due to software issues. Since unit is not making any verifiable noises or issues, any heavy repair is not recommended. Unit can continue to run until issue is verifiable, but no repair is recommended until we can find an issue. Gearcase is not leaking, no belt slippage found. All appears to be working as designed. Customer will follow up with additional videos when able. Call complete."
Near San Marcos, TX 78666
Andrew
Job Details: 02/24/2021
REFRIGERATOR WHIRLPOOL KRFF507ESS01 Arrived on site to test unit for no ice production. Upon arrival found ice bin with about 3 harvests worth of ice. Ice maker had ice. Ran diagnostics and ice maker ran harvest as designed. Fill tube heater tested good. No stored error codes in test mode 56. Water pressure was good. Found from time to time customer has noticed dispenser flap not fully shut causing ice to melt and preventing ice from producing. Motor and flap all checked good. No gaps in rear wall gasket. No gaps in door ice maker gasket. Told customer to keep an eye on dispenser flap as possible obstruction may be preventing flap from closing fully.
Near Temple, TX 76502
Tyler
Job Details: 02/24/2021
WASHER MAYTAG MVWC565FW1/NOT CONFI Arrived on site for washer not turning on.
Near Austin, TX 78723
Matthew
Job Details: 02/24/2021
WASHER WHIRLPOOL WTW5000DW3 "Arrived onsite for washer making loud noise during agitation and spin. Put unit in diagnostics and noise was apparent. Accessed underneath unit and inspected splutch assembly. During inspection found oil leaks. Replaced gearcase and splutch assembly. Reassembled unit and tested but unit still had noise issues. Called tech line for assistance. Tech line recommended replacing the motor and belt. Had motor on hand, replaced it. Will need belt replaced SR#7730090680. If noise persist call tech line. Office to reschedule. ; ordrng 1 W11239857 (belt)"
Near Bastrop, TX 78602
Scott
Job Details: 02/24/2021
RANGE WHIRLPOOL WFG525S0HS1 Arrived on site for right hinge broken . Replaced both hinges with hinge kit . Job complete .
Near Temple, TX 76502
Tyler
Job Details: 02/24/2021
WASHER WHIRLPOOL WFW6620HC0 "Arrived on site for washer making a lot of noise and banging around about spending the close out all the way. Upon arrival and entering diagnostics I found that the main control had three error codes stored indicating a little lock issue a long drain as well as an off-balance load upon further inspection of the unit in diagnostic testing I found the little lock was functioning as designed and cannot find any reason why thelid lock error code had appeared I did however find that the drain pump was taking much longer to drain out than it shouldve been which would lead to an over amount of water weight during spin another settings that would cause a unit to bang around I then replace the drain pumpAnd retested unit and found unit drained out much faster in the time designated and unit no longer had a banging around motion during spin there also no leaks before during or after repair and I did recommended the customer to go ahead and use it at this point to ver
Near Pflugerville, TX 78660
Scott
Job Details: 02/24/2021
MICROWAVE WHIRLPOOL WMH31017HS6 Arrived on site for dead microwave . Out let has power . Fuse on filter board is good . Getting voltage to control . Will need to replace control. Call to set return .; saved tckt
Near Austin, TX 78724
Matthew
Job Details: 02/24/2021
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Arrived onsite for refrigerator leaking when water dispenser was in use. Upon inspection found split in water line. Replaced line, tested unit and unit is functioning properly. No leaks present at this time. Job complete."
Near Austin, TX 78746
Luis
Job Details: 02/24/2021
REFRIGERATOR KITCHENAID KRFF507ESS01 Arrived on site for cooling complaint. Unit shutting itself off customer has to disconnect power from unit to get unit to start cooling again diagnosed unit will need the high voltage control(main); ordrng 1 W10843055 (Control)
Near New Braunfels, TX 78132
Noah D
Job Details: 02/24/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site to inspect dishwasher for not cleaning dishes, upon inspection found the pump not starting, replaced pump and all functions returned. Checked for leaks and found none. Complete"
Near Hewitt, TX 76643
Jonathan
Job Details: 02/24/2021
DISHWASHER GE GLD6964R10SS
Near Austin, TX 78738
Richard
Job Details: 02/24/2021
DISHWASHER WHIRLPOOL KDPE234GPS0 Arrived onsite for the dishwasher not washing. Replaced sump and pump and dishwasher tested good and no leaks detected complete.
Near Temple, TX 76502
Tyler
Job Details: 02/24/2021
WASHER WHIRLPOOL WTW5300SQ3 Arrived on site for washer leaking water upon arrival customer stated that they noticed the washer would leak in between the switching of filling to agitation mode. Upon arrival I found that the unit was full of water and did not finish out a complete cycle because customers worried it would continue leaking more so they wanted to make sure that we could double check or anything is changed I was able to run a drain and spin cycle and verify that there are no leaks occurring from the drain pump or any other hardware on the washer during that cycle I then reset the machine and restarted from the beginning and ran a few different test back to back unfortunately I was never able to get a issue or leak occurring at any point during diagnosis but when I disassemble the unit further and verified the integrity internally of the drain pump and other hardware I found that there was prior Rustines showing that the drain pump had leak at one point or another recently an
Near Belton, TX 76513
Jonathan
Job Details: 02/24/2021
WASHER WHIRLPOOL WTW7500GW "Arrived on site for a washing machine that was adding time to a cycle. Inspected unit and work area. Customer advised they ran a heavy load and during that load, the unit kept adding time to their cycle and not finishing. She advised that they tried to power off the unit and the light kept flashing. They then unplugged the unit for a minute and plugged it back in and were able to run a drain and spin to finish out the cycle. She advised that she ran a smaller lug there after and the unit seem to work just fine. She just wanted to make sure that there was no other issues with her unit. Placed unit in service diagnostics and found an F2 E1 (UI stuck key) error code. Ran the unit through an auto test and the unit ran as designed. I advised the customer that this can happen with off-balance load issues or oversuds issues. Unit is working as designed. Call complete."
Near Belton, TX 76513
Wesley
Job Details: 02/24/2021
RANGE WHIRLPOOL WFE505W0HZ1 Arrived onsite and found power block burnt out. Ordering power block and harness to repair. Attempted repair but it did not have sufficient wiring capacity for the amperage and burnt out again during test. ; ordrng 1 WPW10245259 (Power block) and 1 W11416047 (Harness)