We serviced a
KITCHENAID DISHWASHER
Model KDFM404KBS0
Near Austin, TX 78749
Leonardo
Job Details: 10/10/2022
Arrived on site to replace heating element from special project. Replaced element test unit and unit test good job complete.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Austin, TX 78749
Leonardo
Job Details: 10/10/2022
Arrived on site to test unit for unit over heating. Test unit and found bad sensor. Sensor reading high temp at room temp. Replaced sensor test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Wimberley, TX 78676
Andrey
Job Details: 10/10/2022
"Arrived on site to to test unit for no ice production and water not dispensing, tested unit found valve humming and water trickling from dispenser, removed filter and all water pressure went back to normal,advised customer to buy new filter , ice maker cycled and filled with water, customer had a issue with loud humming noise, exposed compressor and tried to mimic the noise with no success, zip tied wires together around compressor due to possible noise coming from wire vibrating against customer, clean out compressor from all pet hair and demonstrated to customer how to do it in the future to prevent compressor from overheating, advised customer to monitor and if the noise returns, take video and send it in to office, at this time unit is running as designed no leaks detected job complete"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Gatesville, TX 76528
Jonathan M
Job Details: 10/10/2022
Arrived on site for a dishwasher that has a special project to replace the heater. Inspected unit and work area. Confirmed the customers unit was within range of the service pointer. Replaced the heater and tested the unit. The unit began to work and operate as designed with no leaks present. Call complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KBS0
Near Austin, TX 78729
David S
Job Details: 10/10/2022
Arrived on site to install a new heating element according to service pointer W11540964. I verified the model and serial number fall in range for the service pointer. I installed a new heating element according to the service pointer. Job complete.
We serviced a
MAYTAG DISHWASHER
Model MDB9979SKZ0
Near Briarcliff, TX 78669
Justin
Job Details: 10/10/2022
"Arrived on site to install previously diagnosed parts. I installed the new gasket, inlet assembly, and nut. I then test the unit and found it running as designed with no leaks present at the time of service. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS01
Near Johnson City, TX 78636
Andrew
Job Details: 10/10/2022
Arrived on site to test unit for no ice production. Found icemaker stuck mid cycle and not responding to diagnostics. Cycled power to unit and icemaker responded but got E2 error(lost home position). Replaced icemaker and got PA in diagnostics. No leaks detected. Job complete.
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Austin, TX 78738
Justin
Job Details: 10/10/2022
"Arrived on site for a washing machine making an abnormal clicking noise. On arrival the customer had a video of the noise. I found the noise occurring during spin and it sounded almost like a card in spokes. I put the unit into diagnostics mode and found no stored error codes. I then manually activated spin, agitate, and a diagnostics cycle to found the unit running as designed with no abnormal noise. I then loaded the unit and ran it to find no abnormal noise. I gained access to the bottom of the unit and found it running as designed. At the time of service I could not replicate the failure. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Austin, TX 78738
Leonardo
Job Details: 10/10/2022
Arrived on site to replace control board and ui board. Replaced both parts test unit and unit washing correctly job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM09
Near Austin, TX 78730
Wesley
Job Details: 10/10/2022
Arrived onsite for ice maker leak found fill spout backed out of place and leaking fill water into fc. Corrected fill spout placement by inserting the proper length into the fill cup. Unit is now operating as designed. Removed ice and advised customer on repair.
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LL0
Near Austin, TX 78730
Wesley
Job Details: 10/10/2022
Arrived onsite and replaced the outer panel to repair door latch issue. Unit is now operating as designed. All checks good.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Leander, TX 78645
Vincent
Job Details: 10/10/2022
"Arrived on site for dishwasher, inspected unit and work area. CX complaint was insulation not installed correctly. Adjusted the kick plate and tucked in the insulation. Unit is now installed correctly. O leaks where observed during service."
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LL0
Near Horseshoe Bay, TX 78657
Lou
Job Details: 10/10/2022
"Arrived on site to inspect dishwasher leaking water. Upon further inspection, I placed unit in diagnostics showing error code F8E4. Cleared the code and continued with testing. During the wash cycle of testing, I found water leaking from the left side overflow tube. After several tests, I finally pin pointed the leak coming from the lower corner of the door gasket. I adjusted the gasket and retested several times and the unit did not leak anymore. I advised the customer of my findings and to monitor the unit. I recommended they call it in for service if they see water leaking or if the unit has the F8E4 error code again. I cleaned the drip pan and float switch and placed them back into position. No water leaks observed at the end of service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Austin, TX 78748
Kevin
Job Details: 10/10/2022
"Arrived on site and replaced heating element per service pointer, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Georgetown, TX 78628
Maurice R
Job Details: 10/10/2022
"Arrived onsite for dishwasher not draining. On inspection found the plug was still in the garbage disposal, removed the plug put the unit into diagnostics mode in the drain pump was not working and it was making clicking noise. Replaced pump put the unit back in diagnostics mode and it completed the diagnostics cycle. The unit is working as designed. No water leaks detected during service."
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Oglesby, TX 76561
Jonathan M
Job Details: 10/10/2022
Arrived on site for a washing machine that is not spinning. Inspected unit and work area. Ran unit through diagnostics an attempt to get the unit to spend. Found the unit humming but not actually spending. When ahead and replace the capacitor and test at the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW05
Near Johnson City, TX 78636
Andrew
Job Details: 10/10/2022
Arrived on site to test unit for no ice production. Found ice maker stuck mid cycle and not responding to diagnostics. Replaced ice maker and unit working as designed. No leaks detected. Job complete.
We serviced a
KITCHENAID MICROWAVE
Model KMBD104GSS01
Near Killeen, TX 76549
Tyler
Job Details: 10/10/2022
Arrived on site for microwave not heating. Upon arrival confirmed issue. Found cause of failure was right side door switchs failure to be activated. Readjusted interlocks and door and found unit could heat on all tests preformed. Call complete
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW2
Near Canyon Lake, TX 78133
Andrew
Job Details: 10/10/2022
"Arrived on site to replace drive motor per Techline. Replaced motor, unit working as designed. Job complete."
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Killeen, TX 76549
Tyler
Job Details: 10/10/2022
"Arrived on site for washer not cycling correctly. Upon arrival confirmed issue. Found cause of failure was gearcase leaking oil, cap also failed which lead to actuator arm breaking mid cycle. Oil covered cam and belt. Replaced all required parts then reassembled and tested unit. Found washer working as designed with no leaks, call complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Leander, TX 78641
Kimo
Job Details: 10/10/2022
"Arrived onsite for refrigerator that is not cooling properly. Upon inspection I found that the evap was clogged with frost. I cleared the frost and tested the thermistor and the defrost heater and found that they where all good I put unit into a forced defrost no found that the heater came on then I switched the defrost mode to basic as it was set to adaptive. I check that all the fan where operating properly and they where I tested the compressor and found that it would star and run normally. Upon further inspection I found that the unit was not leaved Which can cause the doors is not to seal properly, i corrected this.I also noticed when I arrived The freezer was packed with food I did advise the customer that whenever pack in the freezer to leave enough space so that the vents can get adequate airflow. I checked the drain tube found that it was clear and sealed up well. unit began cooling again as air flow returned. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS4
Near Andice, TX 78628
Kimo
Job Details: 10/10/2022
Arrived onsite for dishwasher that is not going through wash cycle. Upon inspection I found that the unit had a wash motor not running code stored. I cleared code and found that the unit didnt run. I replaced the monad that unit and found unit operating as designed no leaks. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Mustang Ridge, TX 78610
Kevin
Job Details: 10/10/2022
"Arrived on site and inspected range, bubble solution all connections on all valves and did not see any gas leaking. Found left front valve is stuck slightly open and after resetting it it is working properly. No further repairs required at this time, job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Horseshoe Bay, TX 78657
Lou
Job Details: 10/10/2022
"Arrived on site to insect dishwasher clean light flashing. Upon further inspection, I found the unit unplugged and plugged it back in. Placed the unit in diagnostics showing error code F8E4. Cleared the code and continued with testing. During testing, I removed the drip tray from the float switch and found water in the tray. The unit operated as designed. During testing, I found a large amount of rinse aid suds in the tub. It appears that when the customer put rinse aid in the dispenser, instead of removing the cap, they sprayed the liquid into the dispenser getting rinse aid on the dispenser and door. Customer said the unit has never functioned as the clean light automatically came on when they attempted to run a cycle. I cleaned the suds from the unit and removed and replaced the float switch due to not being able to get all the water out the old one. Retested and unit continues to operate as designed. I made recommendations for use and care, as well as, detergent and rinse aid use. No water leaks observed at the end of service, job completed"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Harker Heights, TX 76548
David Z
Job Details: 10/10/2022
"Arrived on site to diagnose washer that customer says had leaked. Checked around washer and didn't find any signs of a leak. Found hoses were reversed, cold and hot backwards. Reversed hoses and ran test cycle. Couldn't find a leak in test cycle. Ran clean washer cycle and shook basket around to see if i could find any leaks. Let unit run while agitating a large amount of water and did not find any leaks. Advised to have customer follow up with details if issue returns, but all is working as designed at time of service. Drain may be locking after running multiple cycles, or unit was overfull and caused some water to go over the tub ring. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Harker Heights, TX 76548
David Z
Job Details: 10/10/2022
"Arrived on site to diagnose washer that gave off noise and a burning smell. Examined unit and found the bolt holding the cam pulley on had loosened, and cam pulley wobbled till the belt came off and sliced into the cage. Called findings into safety and advised the repair is a new cam and belt. Safety approved a concession for the repair, W14IF50WPL1. Replaced cam and belt and calibrated. Unit working as designed. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Temple, TX 76501
David Z
Job Details: 10/10/2022
"Arrived on site to diagnose washer that was banging when in use. Checked unit and found it was not leveled at all on install. Foundation of house is badly shifted and has a serious downward angle in laundry area. I leveled the unit as close to centered as possible and verified with my level. Based on the shift in the house, the legs are maxed out for adjustment. Advised customer may need to have a platform made to level if issues get any worse. Tested and found basket is no longer banging front of unit. Call complete."
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HB3
Near Temple, TX 76501
David Z
Job Details: 10/10/2022
Arrived on site to diagnose range with non functional right rear burner. Customer said they had heard it zap and it stopped working. Checked burner and found the element coil burnt. Replaced element and tested. Verified working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM01
Near Pflugerville, TX 78660
Cliff
Job Details: 10/10/2022
Arrived on site to replace sealed system in refrigerator. Replaced ordered parts and vacuumed unit. Charged unit with refrigerant and all is working properly at this time. No leaks were found at time of service.
We serviced a
MAYTAG RANGE
Model MGR8800FZ2
Near Round Rock, TX 78665
Cliff
Job Details: 10/10/2022
"Arrived on site to diagnose a range that is not level. Adjusted leveling of unit to proper position. All is working properly at this time, and door is level within 1/32 of an inch to console."
We serviced a
KITCHENAID COOKTOP
Model KCGS350ESS00
Near Georgetown, TX 78628
Vincent
Job Details: 10/10/2022
"Arrived on site for cooktop, inspected unit and work area. CX complaint was middle burner not staying on. Tested unit and replaced the manifold with valves. Tested unit and its now operating as designed. Tested for leaks with my bubble leak detector and no leaks where found. Job completed."
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPA01
Near Austin, TX 78737
Luis
Job Details: 10/10/2022
"Arrived on site for water leaking. Brand new house built,under construction. Pulled unit out from enclosure found leak at water line source connection to unit,ran diagnostics ran water through system had water drain from pump no leaks. Customer will need to have water line replaced."
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPS01
Near Austin, TX 78747
Luis
Job Details: 10/10/2022
"Arrived on site for no,ice. Found unit not powering on diagnosed a defective pump,replaced pump assembly,ran water through pump no leaks,water drained from pump no leaks at tubing and connections."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Austin, TX 78747
Luis
Job Details: 10/10/2022
"Arrived on site. Freezer temperature reading 2? no ice build up on evaporator cover,good strong air flow,ran diagnostics changed defrost setting to basic,ran heater test passed."
We serviced a
MAYTAG RANGE
Model MER6600FZ5
Near Austin, TX 78753
Matthew
Job Details: 10/10/2022
Arrived onsite to replace faulty control. Replaced control and tested. Unit still not functioning properly. Ran test and found bake element OL. Disassembled and removed side panel. Found hidden element failed in several places. Replaced bake element. Tested unit and unit is now functioning properly. Heated to 350 degrees to allow oils to burn off. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Austin, TX 78723
Matthew
Job Details: 10/10/2022
"Arrived onsite to replace faulty compressor. Replaced compressor, dye dryer and access valve. Pulled vacuum and held. Charged per spec and tested unit. Unit compressor is running and unit began cooling. Advised customer to give 24-48 hrs to monitor temperature before use. Job complete"
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Austin, TX 78723
Matthew
Job Details: 10/10/2022
Arrived onsite for dryer not heating. Upon arrival inspected unit. Verified proper 240vac at terminal block. Unit powered on and is tumbling. Disassembled unit and found thermal cutoff OL. Replaced cutoff. Tested unit and unit is functioning properly. Recommended customer have external ventilation checked. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Austin, TX 78724
Matthew
Job Details: 10/10/2022
Arrived onsite for center burner not igniting properly. Upon arrival inspected unit. Found debris in burner ports not allowing gas to flow freely and ignite. Cleared debris and tested. Unit is now functioning properly. Job complete
We serviced a
JENN-AIR DISHWASHER
Model JDPSS244LL2
Near Austin, TX 78724
Matthew
Job Details: 10/10/2022
Arrived onsite to replace damaged outer door panel. Replaced panel. Tested unit and unit is functioning properly. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Austin, TX 78757
Matthew
Job Details: 10/10/2022
Arrived onsite to replace damaged panel. Replaced panel and tested. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Georgetown, TX 78628
Maurice R
Job Details: 10/10/2022
Arrived onsite for oven not heating. On inspection the lights were not working and the fan was not coming on. CX stated that the did a self cleaning on the oven and this issue of not heating appeared. They were having other issue before the self cleaning was done.changed out the control board and it fixed the issues. Lights are working fan now comes on and it heats. Tested unit to 350? . The oven is operating as designed from manufacture.
We serviced a
WHIRLPOOL VENTHOOD
Model WVW53UCOFS3
Near Dripping Springs, TX 78620
Leonardo
Job Details: 10/10/2022
Arrived on site to test unit for fan shaking. Test unit and found fan blades broken making fan shake. Replaced fan motor test unit and unit test good job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Georgetown, TX 78626
Gerry C
Job Details: 10/10/2022
Arrived to inspect noise. The CX advised me the unit would engage the blower when they were cooking on the gas range installed below the unit. I advised the CX that it is normal operation and expected and referenced the manual. Operational test good.
We serviced a
WHIRLPOOL DISHWASHER
Model JDPSS244LL1
Near Liberty Hill, TX 78642
Kimo
Job Details: 10/10/2022
Arrived onsite to install previously diagnosed part. Upon arrival I installed new DW door panel and tested unit and found unit operating as designed job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model JFFCF72DKL04
Near Austin, TX 78756
Matthew
Job Details: 10/10/2022
Arrived onsite for for left refrigerator door not closing properly and freezer door not closing properly. Upon arrival inspected unit. Found mullion not engaging catch. Adjusted mullion rail and door now closes properly. Inspected freezer door and found that door needs firm close from center. Pushing from the left or right only will not put equal force on the rails and leave a gap between the seal. Closing from the center allows the door to close completely. Job complete
We serviced a
GE RANGE
Model CGS990SET7SS
Near Round Rock, TX 78665
Gerry C
Job Details: 10/10/2022
"Arrived to instal previously diagnosed and ordered parts. I attempted the main control and the issue changed, but persisted at a more regular rate of tripping the circuit breaker after approximately 30 seconds, vs the prior rate of 20 seconds to two minutes. I separately, at the loads and then at the control, unloaded every possible line VAC load and the issue persisted and all items tested within MFG specifications. The issue likely resides within the failed upper oven control and the CX does not want to proceed with that part of the repair due to the cost of the part. Nothing further can be done to resolve and the CX will be replacing the unit. I uninstalled the control and no further charges collected. No gas leaks detected during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Georgetown, TX 78628
Maurice R
Job Details: 10/10/2022
Arrived onsite for previously diagnosed part. On inspection found the RC was at 40? the CX had been opening the door before I arrived. I put my meter in the RC in recorded 35? over 35 minutes. Set temps in RC to 39? and FC is set to 35?. Installed the right door gasket and formed the CX it will be about 48 hrs before the gasket set into position.
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LL0
Near Dripping Springs, TX 78620
Leonardo
Job Details: 10/10/2022
Arrived on site to replace sump and motor. Replaced sumpAnd motor test unit no leaks present unit washing correctly job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model KMBD104GSS
Near Driftwood, TX 78619
Leonardo
Job Details: 10/10/2022
Arrived on site to test unit for unit door not closing all the way. Test unit and found door key not making contact with switch on right side. Adjusted switch holder test unit and unit test good job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ4
Near Austin, TX 78717
Paul
Job Details: 10/10/2022
"Arrived on site for microwave, inspected unit and work area. CX complaint is that unit shuts off after a few seconds. Inspected unit and found interlock switches faulty. Replaced interlock switches and tested unit. Unit is operating as designed. Job complete."
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Round Rock, TX 78681
Paul
Job Details: 10/10/2022
"Arrived on site for range, inspected unit and work area. CX complaint is that unit constantly beeps and flashes an error. Entered diagnostics and found error code F1E2 present. Cleared error code and tested unit. Unit is operating as designed. Job complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Round Rock, TX 78681
Paul
Job Details: 10/10/2022
"Arrived on site for dishwasher, inspected unit and work area for warranty heating element replacement. No water leaks present at arrival. Pulled unit and replaced heating element per WP request. Ran unit through diagnostic cycle and no error codes were found. No water leaks present during service. Job complete."
We serviced a
WHIRLPOOL OVEN
Model WFG505M0BS3
Near Austin, TX 78717
Paul
Job Details: 10/10/2022
Arrived on site for range to install previously diagnosed parts. Inspected unit and work area. Checked with claims to see if outer door would be covered under warranty.
We serviced a
KITCHENAID COOKTOP
Model KICU500XSS00
Near Killeen, TX 76541
Tyler
Job Details: 10/10/2022
Arrived on site for cooktop not turning on after customer to popping noise. Upon arrival compounds and playing upon further disassembly and inspection I found cause of failure was the main control board underneath had burnt out. I didnt found that module control that we were sent with was defective on site and informed customer we would have to reschedule once availability of new module is known. ; ordrng 1 W10857230 (Module) and 1 W10328453 (Ui control) and 1 Cnote (Claims please read att. Note)
We serviced a
MAYTAG WASHER
Model MVWB850YW1
Near Austin, TX 78738
Justin
Job Details: 10/10/2022
Arrived on site for a washing machine leaking. On arrival the customer stated the unit is leaking from the front. Upon further inspection I found a paper towel in the detergent area. I gained access to the valve and then test the unit. I found the paper towel blocking the port and causing it to overflow onto the floor. I found no actual leak on the unit. I removed the paper towel and test the unit again to find no more water coming out of the unit. I informed the customer of my findings.
We serviced a
WHIRLPOOL WASHER
Model MVWP576KW0
Near Austin, TX 78737
Kevin
Job Details: 10/10/2022
"Arrived on site and inspected washer and found it has standing water in it. Set washer into a diagnostic cycle and found drain pump is not running. Inspected the drain pump and found a broken wire, after connecting wire drain pump now has voltage but its still not running. ordrng 1 WPW10276397 (Drain pump)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM0
Near Georgetown, TX 78626
Gerry C
Job Details: 10/10/2022
"Arrived to inspect no power and burnt odor. The pump motor had failed, causing excessive heat soak throughout the chassis, subsequently damaging the control and causing harness failure.No leaks observed during service. I removed standing water from the unit.; ordrng 1 W10566921 (Harness)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Georgetown, TX 78626
Maurice R
Job Details: 10/10/2022
Arrived onsite for dishwasher not cleaning. On inspection found the upper spray arm had come apart and was not spinning properly during diagnostics mode. Got a visual on the spray arm and can see the oring on the spray arm. The noise is high pressure water coming out the center of the spray arm. The knocking noise is the spray arm hitting the upper rack when it spins. No water leaks detected during service.; ordrng 1 W11545334 (Upper spray arm)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Hutto, TX 78634
Cliff
Job Details: 10/10/2022
"Arrived on site to diagnose a washer that is making unusual noise. Found belt slipping on cam causing sqealing and belt, cam, and actuator will need to be replaced to complete repairs. Return date set for 10/13.; ordrng 1 W11239857 (Belt) and 1 W10721967 (Cam) and 1 W10913953 (Shifter)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Hutto, TX 78634
Cliff
Job Details: 10/06/2022
Arrived on site to replace previously ordered parts for refrigerator. Replaced dispenser solenoid and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
JENN-AIR OVEN
Model JJW2430DS01
Near Austin, TX 78717
Paul
Job Details: 10/06/2022
"JR: Arrived onsite to inspect oven with error code F2E1 (stuck/short key).Upon arrival I found that the unit would display the error code and let me advance past it. However, the error code would then pop back up and I would cycle through it over and over again. I cleared he error code and turned the power off at the breaker box and waited 4:30 minutes and then turned the unit back on. Powering the unit back up has cleared the issue and the error has gone away. I tested the unit in back at 350? and the unit is operating as designed.
We serviced a
KENMORE DRYER
Model 110.698228
Near Taylor, TX 76574
Cliff
Job Details: 10/06/2022
Arrived on site to replace previously ordered parts for dryer. Replaced relay and thermal fuse and all is working properly at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSFS25FKBL01
Near Austin, TX 78732
Vincent
Job Details: 10/06/2022
"Arrived on site for refrigerator, inspected unit and work area. Unit was in garage, unplugged, with the doors open. CX complaint is that unit stopped cooling. Tested inverter and compressor. Found compressor good, but inverter had failed.
We serviced a
KITCHENAID ICE MACHINE
Model KUID308ESS1
Near Austin, TX 78735
Luis
Job Details: 10/06/2022
"Arrived on site. Found thin ice,ran diagnostics water not fully filling reservoir pan,evaporator plate taking long to frost on plate advised replacing valve
We serviced a
WHIRLPOOL ICE MACHINE
Model GI15NDXZS1
Near Austin, TX 78726
Vincent
Job Details: 10/06/2022
"Arrived on site for ice machine, inspected unit and work area. CX complaint was that unit didnt make any ice. Upon arrival, ice machine was full of ice. CX wanted us to clean coils and complete maintenance. Ran diagnostics and found no issues. Cleaned coils and bilge pump cover. No water leaks present at time of service. Job complete.
We serviced a
WHIRLPOOL OVEN
Model WFC150M0JW0
Near Leander, TX 78641
Paul
Job Details: 10/06/2022
Arrived onsite for a range displaying an F3E0 error code.I tested the oven sensor at the control and it read 1090 ohms and was within range. The control needs to be replaced.
We serviced a
GE OVEN
Model CGS985SET8SS
Near Round Rock, TX 78681
Maurice R
Job Details: 10/06/2022
Arrived onsite for burners not igniting. On inspection found the left back burner would not ignite and the center had half a flame when ignited. Took the burner apart and found debris in the gas channel. The left back Burner had the gas port hole was clogged. Clean the burners and tested. Found the bulbs were burnt out. CX will replace the bulbs. Unit work as designed. No gas leaks detected during service.
We serviced a
WHIRLPOOL WASHER
Model WFW8620HC1
Near Manor, TX 78653
Wesley
Job Details: 10/06/2022
Arrived onsite to complete repair on washing machine which would not spin out and drain consistently. Unit would not enter diagnostics. Replaced the main control W11352122 and tested. Unit is now operating as designed. Spinning and draining as dewigned.
We serviced a
JENN-AIR REFRIGERATOR
Model JB36NXFXLE01
Near Austin, TX 78704
Wesley
Job Details: 10/06/2022
Arrived onsite for lighting issue freezer light out. Service pointer provides coverage for defective modules. Replaced 8 defective modules
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near Taylor, TX 76574
Cliff
Job Details: 10/06/2022
Arrived on site to diagnose a washer that is not cycling. Found main control and possible latch issue.
We serviced a
WHIRLPOOL WASHER
Model LSR7010PQ0
Near Austin, TX 78745
Scott
Job Details: 10/06/2022
"Arrived on site for washer not agitating . Found also not spinning as well due or coupler broken . Replaced motor coupler . Unit tested normal. No water leaks detected at time of service. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS4
Near Cedar Park, TX 78613
Vincent
Job Details: 10/06/2022
"Arrived on site for dishwasher, inspected unit and work area. CX complaint is that unit is not draining. Entered diagnostics and found error codes 2,2 & 6,4 present. Removed drain pump to inspect component. Found drain pump propeller broken with foreign object in drain hose. Replaced drain pump and tested unit. Unit is working as designed. No error codes were present at end of service. No water leak were present during service. Job complete.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Round Rock, TX 78664
Gerry C
Job Details: 10/06/2022
BT arrived on site to inspect washer. I ran the unit through diagnostics and found error code F7E5. I then inspected the gear case and found it covered in oil.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Nolanville, TX 76559
Tyler
Job Details: 10/06/2022
Ive been on site for a fridge not cooling properly. Upon arrival confirm complaint and found temps in FC not going below 15? and temps in RC above 50. Upon further inspection I found condenser fan and compressor running as well as all lights on but found the evaporator fan not functioning at all. Found no failures in any of the door switches and could not get any Voltage When evaporator fan harness was connected or disconnected from Molex connector and liner of FC. Found that when door switches were all activated properly there was 12.7 DC volts coming from the high-voltage control yet still no power coming from the harness connection in FC. Found unit has a broken wire in liner. Will need findings reported to techline in order to resolve issue. Call complete
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HMEDBSR/AA
Near Georgetown, TX 78628
Lou
Job Details: 10/06/2022
"Arrived on site to inspect refrigerator lights not working. Upon further inspection, the customer advised that the fresh foods section lighting seemed dim. I removed the light cover and found all modules functioning properly. I checked the freezer module, which is located on the bottom side of the crisper drawers and found the module was not illuminated. No water leaks observed during service, job completed."
We serviced a
SAMSUNG DRYER
Model DV45K6200EW/A3
Near Copperas Cove, TX 76522
Tyler
Job Details: 10/06/2022
Arrived on site for dryer making screeching noise. Upon arrival confirmed issue . After disassembly of unit I found idler wheel had melted as well as back right roller supporthad also failed. I replaced back right roller and idler wheels. Also cleaned up unit and insured all other parts were functioning as designed. Unit now functioning as designed with no abnormal noises. Call complete
We serviced a
GE MICROWAVE
Model JVM3160RF2SS
Near Georgetown, TX 78628
Lou
Job Details: 10/06/2022
"Arrived on site to inspect microwave lights needing to be replaced. Upon further inspection, the venthood lights were burnt out and the customer provided two new bulbs to be installed. I removed and replaced the bulbs and tested and the unit is operating as designed. Job completed."
We serviced a
WHIRLPOOL DRYER
Model WED7500GC0
Near Georgetown, TX 78628
Lou
Job Details: 10/06/2022
"Arrived on site to inspect dryer vent hose not staying attached. Upon further inspection, I found the vent hose at the back of the unit was torn/damaged and not fully attached to the back of the unit. I removed the vent tube and removed the damaged portion k f the tube and reinstalled the tube and secured it. I vacuumed the lint from behind the unit (photo) . No lint observed at the end of service, job completed."
We serviced a
KITCHENAID OVEN
Model KEBS109BSS01
Near Georgetown, TX 78628
Lou
Job Details: 10/06/2022
"Arrived on site to inspect wall oven with no power. Upon further inspection, I found the breaker on to the unit but the display was blank. I cycled power to,the unit at the breaker and removed the control panel and tested the thermal fuse. I found the fuse was bad. I advised that once the fuse is replaced, I would test the unit to make sure it heats and if it doesnt, the unit would need the thermostat. I removed and replaced the fuse and cycled the power and the unit continued to fail. I pulled the unit out and found the unit plugged into the wall outlet. I unplugged the unit and found the L1 prong burnt (photo). I opened the plug and found the L1 had come disconnected and shorted with the neutral (photos).
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Georgetown, TX 78633
Lou
Job Details: 10/06/2022
"Arrived on site to inspect dryer not turning on. Upon further inspection, I attempted to test the unit and it failed to turn on. I could hear the timer functioning and the interior light came on when I opened the door. I pulled the unit out and removed the back panel and tested the cutoff, thermostats, element and thermal fuse and found the fuse was bad.I removed and record the fuse and retested and unit is operating as designed. Using my vent test kit, I tested airflow to the unit and it passed both tests. No lint observed during service, job completed."
We serviced a
LG WASHER
Model WT5101HV
Near Georgetown, TX 78633
Lou
Job Details: 10/06/2022
"Arrived on site to inspect washer leaking water. Upon further inspection, I found the unit bleach cup had rust all around it (photos). I placed the unit in diagnostics and tested and found that the bleach dispenser had separated from the bezel (photo) and when water would dispense into the dispenser the water would not go into the tub as the dispenser was hanging over the side of the tub and the water was running down the inside of the cabinet onto the floor. I raised the top panel and found the unit badly rusted. I advised the customer that if I were to replace the dispenser and bezel, the lid would fall apart due to the rust around the bezel and I would be unable to complete the repair without replacing the top panel. I adjusted the dispenser and reattached it to the bezel and tested the unit and it is operating/dispensing as designed. I advised the customer to monitor the dispenser until they could get a new unit. No water leaks observed at the end of service, job completed."
We serviced a
MAYTAG WASHER
Model MVWB765FW0
Near Elgin, TX 78621
Joe Z
Job Details: 10/06/2022
"Arrived onsite for Water not rinsing . Upon arrival ran diagnostics and got F3-E2 inlet water fault, F8-E1 long fill, F2-E1 ui stuck button. Test unit and valve only hums and does not dispense water. Need to replace valve housing assembly .
We serviced a
WHIRLPOOL OVEN
Model WOS92EC0AS04
Near Paige, TX 78659
Matthew
Job Details: 10/06/2022
"Arrived onsite for oven with no power. Upon arrival inspected unit. Found supply voltage good. Checked fuse and was OL. Fuse was faulty, replaced fuse. Unit powered up. Ran diagnostics and no error codes. Ran blower and was good, ran bake cycle and heated properly. Called tech line for assistance. Tech, Rich ran similar test and found all components functioning at this time. If symptoms persist recommend replacing the control and blower at the same time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Hillsboro, TX 76645
Jonathan M
Job Details: 10/06/2022
Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. Confirmed the customers complaint and checked the icemaker. Found a spot on the back of the evaporator wall indicating a ground. Unplug the unit and remove the icemaker. Found that the evaporator harness connector to the icemaker had fried along with the outer edge of the upper Arm bar where it had ground it against the evaporator cover. Advised the customer that we would need a new evaporator harness and icemaker for repair. The unit is cooling and operating as designed. Call complete.
We serviced a
MAYTAG WASHER
Model MVWB835DW1
Near McQueeney, TX 78123
Andrey
Job Details: 10/06/2022
"Arrived on site to test unit for no power, tested unit found shorted control board, replaced control tested unit, all components are engaging, no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ASD2522WRS01
Near Austin, TX 78730
Kimo
Job Details: 10/06/2022
"Arrived onsite for refrigerator that is making loud noise at the back of freezer. Upon inspection I found fan motor running heater tested good, while testing those things I found a block of ice that was cracked by the ice maker fill tube leaking at the back of freezer and it would run down the back and on top of the fan shroud and eventually making contact with the fan when it freezes. All functions of the refrigerator is working at this time.. I remember the ice and repaired the ice maker fill tube and tested it and found that the leak was gone and found that the water valve was not weeping. Job complete"
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Waco, TX 76712
Jonathan M
Job Details: 10/06/2022
"Arrived on site for a washing machine that is not completing cycles. Inspected unit and work area. Ran the unit three diagnostics and found an F8 E1 (low/no water detected during fill) and F5 E3 (lid unlock fault). I tested the unit and manual diagnostics and found the cold water valve was barely pulling any water in one being called the pool water. Ran the unit through agitation and spin and found only the agitator moving. Check Internet the washer and found the cam completely worn. When pulling off the cam, I found the gear case drop indicating a failed error case. Advise the customer we will need to replace the valve, cam, and gearcase for repair. Call complete."
We serviced a
FRIGIDAIRE DISHWASHER
Model FGID2466QF7A
Near Hewitt, TX 76643
Jonathan M
Job Details: 10/06/2022
Arrived on site for a dishwasher that is leaking during operation. Inspected unit and work area. Found the bottom gasket had become detached from the door. Repositioned the bottom door gasket back inside the door and tested the unit for 20 minutes. Found the unit no longer leaking and operating as designed. I did ask the customer if they would care to replace that Laura door gasket in case if theres any wear on it causing it to be popped out. Customer advised this point hes going to wait and Ill call back if any other issues persist. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Robinson, TX 76706
Jonathan M
Job Details: 10/06/2022
"Arrived onsite for a washer that has no power. Inspected unit and work area. Check voltage and control and found the control had proper voltage. Checked voltage going to the user interface and found no voltage indicating a failed control. Checked all individual components and found all components within range indicating no shorted components. . Replaced the control and tested the unit. The unit began to work and operate as designed. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Austin, TX 78703
David S
Job Details: 10/06/2022
Arrived on site for dishwasher filling with water when not in use. I inspected the unit and work area. I found the water valve not closing properly and allowing water to weep through. I tested voltage to the water valve and found none while in standBY. I installed the new valve. I tested the unit found it working as designed. Job complete.
We serviced a
WHIRLPOOL OVEN
Model RBS307PVS00
Near Austin, TX 78723
Matthew
Job Details: 10/06/2022
Arrived onsite for Whirlpool wall oven giving Error code f3e2 and F3E0 error codes while in use. Upon arrival verified codes. Checked harness and temperature sensor per tech sheet. Both were good and sensor ohmed to 1098 ohms at room temperature. Found the issue is with main board.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS04
Near Georgetown, TX 78633
Lou
Job Details: 10/06/2022
"Arrived on site to inspect refrigerator ice maker and water dispenser not dispensing water. Upon further inspection, I tested the water dispenser and not water dispensed but I could hear the valve opening. I pulled the unit out and checked the water source and they had good water pressure. When I opened the FC door to check the ice maker, I found moisture on the bottom drawer facings (photo). I placed my flashlight at the bottom of the FC section and closed the door and found a gap in the FC door gasket and mullion (photos). I contacted techline and spoke to Chris and advised the complaint and my findings. Chris provided a test and I sent photos of my findings.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Georgetown, TX 78626
Cliff
Job Details: 10/06/2022
Arrived on site to replace previously ordered parts for refrigerator. Found compressor not starting and tripping start device. Prior to replacing compressor installed new start device and compressor started properly. Monitored compressor for 15 mins and compressor is running properly. Verified drop in fc and no further repairs needed. Start device was a spare from personal stock and no charge to customer for part. Confirmed with MS discount for call as customer wasn't going to be charged initially for warranty sealed system repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS01
Near Austin, TX 78704
David S
Job Details: 10/06/2022
Arrived on site to install previous diagnose parts. I gained access to the filter housing and replaced it and the filter with new. I found the old housing full of debris. I found the water line from the wall valve restricted. I cleaned out the water line but still found water slow coming out of the wall valve. I recommend the customer have a plumber come out and see what is going on with the wall valve
We serviced a
WHIRLPOOL DRYER
Model WED8300SW0
Near Austin, TX 78746
David S
Job Details: 10/06/2022
Arrived on site to install previous diagnose part. I gained access to the belt and replaced it. I reassembled the unit and tested it. It is now working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near Austin, TX 78745
Luis
Job Details: 10/06/2022
"Arrived on site for no cool. Compressor not powering on,pierced system to refrigerant in system due to leak possibly damaged compressor attempted to install a dye drier to pressurized system found aluminum cap tube broken,called tech support sent pictures to tech support per tech support whirlpool will contact customer
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFTR2021TS1
Near Austin, TX 78702
Luis
Job Details: 10/06/2022
"Arrived on site for no cool in fresh food section. Good voltage to fan,fan not powering on replaced defective fan motor,powered unit on fan powered on.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Killeen, TX 76543
Tyler
Job Details: 10/06/2022
"Arrived on site for refrigerator not making ice. Upon arrival confirmed issue and found bucket completely empty with icemaker on. Ran test 57, 35, 36, as well as checked thermistor results for following thermistors Rc thermistor 8.73k, fc thermistor 18.15k, ice maker thermistor 8.2k. Ice box thermistor 9.5k. Found temps at 7 and 36 degrees in both compartments (actual). Found ice box fan motor variably changing speeds. Replaced ice box fan motor after verifying proper dc voltage from hv control. Informed customer to give unit 24-72 hrs to fill ice bucket. Call complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS06
Near San Marcos, TX 78666
Luis
Job Details: 10/06/2022
"Arrived on site. Diagnosed defective right side door seal,installed new seal checked door seal good"
We serviced a
AMANA RANGE
Model AGR5330BAB3
Near San Marcos, TX 78666
Andrew
Job Details: 10/06/2022
"Arrived on site to test unit for glass door coming apart. Found bottom glass retention brackets were not installed properly. Adjusted brackets, unit working as designed. Job complete."