Near Kyle, TX 78640
Leonardo
Job Details: 10/06/2020
MICROWAVE WHIRLPOOL WMH32519HZ4 Arrived on site to test unit for not heating. Test unit and found burned out cap and diode. Replaced cap and diode test unit and unit test good unit heating job complete.
Near Smithville, TX 78957
Andy
Job Details: 10/06/2020
MICROWAVE WHIRLPOOL WMH32519HZ4 Arrived on site for microwave not operating properly due to door switch issues. Tested and inspected unit and found issue is with installation. Unit operations properly when picking up on door. Adjusted installation and leveling on unit. Tested unit and all operations are normal. Instructed customer that if issue arises again that they will need to contact builder to reinstall properly. No other repairs are needed at this time.
Near Austin, TX 78737
Leonardo
Job Details: 10/06/2020
DISHWASHER WHIRLPOOL MDB9959SKZ0 Arrived on site to test unit for dispenser door not closing. Replaced dispenser test unit and unit test good job complete no leaks present at this time job complete
Near Austin, TX 78758
Wesley
Job Details: 10/06/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 Arrived onsite and was advised that entire fridge froze at one time. Replaced diffuser for probable open door. All checks good. Unit is now operating as designed.
Near Cedar Park, TX 78613
Kayman
Job Details: 10/06/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Arrived Onsite for refrigerator freezing food in the RC even on highest temp setting. Upon inspection I found frozen food and milk in the RC I ran a diagnostics cycle and found the damper sounded very scratchy and I could see frost build up on the damper vent. I am ordering the damper (W11317276) returning with control UI and thermistor. ; ordrng 1 W11317276 (diffuser)
Near Austin, TX 78748
Jacob
Job Details: 10/06/2020
RANGE WHIRLPOOL WFG505M0BS Arrived onsite for unit bottom drawer having scratch on the from panel to bottom drawer. Saw scratch. Replaced panel to bottom drawer. No issues at this time. Job complete
Near Austin, TX 78732
David
Job Details: 10/06/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived on site to diagnose dishwasher that was not draining or drying well. Performed diagnostic and found code F6E4, f4E3. Found that the garbage disposal was backing into the sink when unit was draining. Installed drain loop in unit and cleaned out disposal. Verified unit is draining properly now. Found customer was not using rinse aid at all, and that was causing* poor drying. Advised to use high temp options and rinse aid to improve quality of drying. Retested and unit is no longer backing up and working as designed. Call complete."
Near Lakeway, TX 78734
David
Job Details: 10/06/2020
DISHWASHER WHIRLPOOL KDTM404KPS0 "Arrived on site and installed power cable to test unit to make sure unit is functioning. Installed cable and tested. No water is hooked up, but I can hear the drain and wash Motors, and valve is functioning. Unit was not advancing prior, and is advancing now. Call complete."
Near Leander, TX 78641
Tommy
Job Details: 10/06/2020
WASHER MAYTAG MVWB835DW2 "Arrived onsite for washer making jet engine sound upon spin, checked unit gear case upon arrival found unit gear case tested good, spin and agitated as designed ran through two cycles of rinse and spin unit tested good, found unit had error code f0 e3 overloaded, spoke with customer on splitting loads going forward, tested on rinse and spin again before departure and stayed through cycle unit tested good. Job Completed."
Near Austin, TX 78739
Kevin
Job Details: 10/06/2020
WASHER WHIRLPOOL WFW94HEXW2 "Arrived on site and inspected washer and found error code for motor control failure, after placement ran a diagnostic cycle everything text Dylan father also began a normal wash cycle management properly. No water leaks from connections at time of service, job complete"
Near Dripping Springs, TX 78620
Robert
Job Details: 10/06/2020
WASHER WHIRLPOOL WFW6620HC0 Arrived on job to replace control and harness. After replacement test operation. No leaks detected at time of service.
Near Austin, TX 78703
Jacob
Job Details: 10/06/2020
MICROWAVE WHIRLPOOL KMBP100ESS03 "Arrived onsite to replace parts. While in the middle of trying to fix unit. The unit started flashing and F6E8 appliance manager. Called Techline to report issues with door and appliance management issue. Said to replace inner door and hinges, also to replace with 20w fuse. Got sr#7728973190. office to reschedule. Request 2hrs; ordrng 1 241908600053 (fuse) and 2 461968979601 (hinge-door)s and 1 REQUEST (2HR) and 1 W10687342 (door/mw) and 1 W11289998 (APPLIANCE MANAGER ) and 1 wtw10128850 (RIVET KIT)"
Near Austin, TX 78745
Matthew
Job Details: 10/06/2020
REFRIGERATOR KITCHENAID KSCS23INWH00 Arrived onsite for refrigerator door chute not working properly. Door and pin holder were broken. Removed plastic pin holder and installed metal bracket insert replacement. Installed new door chute according to service pointer 8175848. Tested unit and unit is functioning properly. No leaks present at this time. Job complete
Near Austin, TX 78748
Kevin
Job Details: 10/06/2020
WASHER WHIRLPOOL WFW8300SW05 "Arrived on site and inspected washer and found drain pump is failing no water leaks from connections at time of service, job complete."
Near Round Rock, TX 78681
Cliff
Job Details: 10/06/2020
DRYER KENMORE 110.6126231 Arrived on site to diagnose a dryer that will not turn on. Tested unit and found failed thermal fuse. Replaced thermal fuse and tested unit. Found all is functioning properly at this time.
Near Austin, TX 78703
Jacob
Job Details: 10/06/2020
DISHWASHER WHIRLPOOL GU2475XTVY1 Arrived onsite to replace the latch and check sump. Replaced latch. Checked sump. Found glass and plastic pieces that was in the way of the wash motor from getting good pressure to wash. Removed blockage. Tested unit. Unit test good. No issues at this time. Job complete
Near Leander, TX 78645
Lou
Job Details: 10/06/2020
WASHER MAYTAG MVW7232HW0 "Arrived on site to inspect washer power button not working. Upon further inspection, customer advised that the power button works intermittently. When they pressed the start button, the unit failed to come on. After a few attempts, the unit turned on. Powered the unit off and placed it in diagnostics showing error code F0E7. Cleared the code and continued with testing. Unit operated as designed and showed no error codes at the end of testing. I tested the power button several more times and it turned on/off every time.
Near Pflugerville, TX 78660
David S
Job Details: 10/06/2020
RANGE WHIRLPOOL WFC310S0ES3 Arrived on site to install previous diagnosed parts. I gained access to the control and infinite switch and replaced new. I gained access to the oven door and replaced the active hinge with new.
Near Austin, TX 78728
Jimmy J.
Job Details: 10/06/2020
WASHER WHIRLPOOL WTW5000DW2 "Arrived on site for oily substance leaking from bottom. Found gear case leaking oil. Checked and tested surrounding components. Replaced actuator, gearcase, belt, shield, capacitor, and cam. Once installed ran calibration. All tested good. No leaks detected. Job complete."
Near Marble Falls, TX 78654
James
Job Details: 10/06/2020
MICROWAVE WHIRLPOOL KMBD104GSS01 Arrived on site and tested operation. Unit was uninstalled upon arrival. Tested operation and found unit working intermittently. Found drawer assembly out of square causing poor contact of switches. Unit will need new drawer to repair. Office to schedule return services ; ordrng 1 W11315618 (door/mw)
Near Austin, TX 78734
David
Job Details: 10/06/2020
REFRIGERATOR GE ZISS480DRISS "Arrived on site to diagnose built in refrigerator that is not cooling in either compartment. On arrival found compressor is not running. Temps in both compartments are room temp. Found voltage going into the inverter, but compressor not being powered. Replaced inverter. As soon as inverter was replaced and unit was powered on the compressor kicked on and began cooling. All is working as designed. Call complete."
Near Granite Shoals, TX 78654
James
Job Details: 10/06/2020
RANGE WHIRLPOOL KSEG700ESS3 Arrived on site and installed new convection fan assembly. Tested operation and found unit working properly. Job complete
Near Pflugerville, TX 78660
Cliff
Job Details: 10/06/2020
REFRIGERATOR WHIRLPOOL WRX735SDHV01 Arrived on site to diagnose a refrigerator that is building ice in the freezer compartment. Tested unit and found gapping in lower freezer compartment cavity causing air leak. Sealed gap with food grade silicone and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78730
Luis
Job Details: 10/06/2020
REFRIGERATOR KITCHENAID KSSS36QDX05 "Arrived on site for cooling complaint. Found loud noise from newly installed condenser fan motor,removed evaporator cover found weak frost pattern. Defrost heater cracked and damaged due to normal functionality will need heater assembly. Removed bottom grill cover found water damage behind unit due to broken water pan,uploaded pictures of damage wall. Unit will need heater,drain pan and clamps to complete repair; ordrng 2 1108431 (HEATER CLAMP)s and 2 1113048 (HEATER CLAMP)s and 1 2000630 (DEFROST HEATER) and 1 3HRSFORREPAIRS and 1 NEDAUTHO and 1 WP2001264 (PAN DRIP), states that autho needed"
Near Austin, TX 78746
Matthew
Job Details: 10/06/2020
REFRIGERATOR KITCHENAID KSSC42QTS02 Arrived onsite for water dispenser not functioning. Tested unit and found that water was reaching ice maker and producing ice but the water dispenser was not functioning. Tested valve and couldn’t hear it energizes and could not get a good voltage reading to the valve. While trying to test the IU found that it was not working. Keypad would intermittently respond. Will need to replace IU (WPW10151236 )and possibly valve to restore water dispenser function. Customer also has issues with ice chute intermittently functioning and warm air making its way into the ice bin. Could be due to IU or may need chute replacement. Noticed that ice chute plate was warped and could also be a reason warm air was getting in.
Near Hutto, TX 78634
David S
Job Details: 10/06/2020
RANGE WHIRLPOOL WFE320M0ES2 Arrived on site for left rear burner to working. I inspected the unit and work area. I found the left rear heating element broken. I replaced the heating element. I tested all 4 burners and they are working as designed. Job complete.
Near Austin, TX 78746
Matthew
Job Details: 10/06/2020
RANGE WHIRLPOOL WFE505W0JS0 Arrived onsite for right burner not working. After inspection found left rear burner not functioning. Used RR switch as part is interchangeable for LR and replaced switch. Tested unit and unit is functioning properly. Job complete
Near Austin, TX 78759
David S
Job Details: 10/06/2020
REFRIGERATOR KITCHENAID KRSC703HBS00 "Arrived on site for water dispenser not working intermittently, the fresh food drawers hard to open, condensation build up on the freezer door. I inspected the water dispenser and found it working every time. The customer showed a video of the water dispenser not working.i could hear the valve open and the display count. The reservoir is frozen over. I inspected the unit temperatures and found the freezer at -4 degrees, o changed the freezer temp to 0 degrees, to stop the condensation build up on the freezer door. I inspected the fresh food drawer tracks and found them with grooves cut into them from the drawer. I checked the drawer tracks in the freezer and found them to be to long to work in the fresh food section. I am ordering both set of drawer tracks and the reservoir to complete the repair. The office will reschedule when we have an eta on the parts. ; ordrng 2 W10805082 (rail)s and 2 W10805083 (rail LEFT)s and 1 W11204869 (reservoir)"
Near Austin, TX 78748
Luis
Job Details: 10/06/2020
REFRIGERATOR KITCHENAID KBFA25ERSS01 Arrived on site for loud noise. Diagnosed piston in compressor hitting inner shell unit will need a new compressor.
Near Leander, TX 78641
Paul
Job Details: 10/06/2020
WASHER MAYTAG MVWB865GC0 "(JM) (Justin Morrison) Arrived on site for washer to replace previously diagnosed parts. Replaced the latch and control. Put unit into a diagnostic test cycle, working as designed. Call complete."
Near Leander, TX 78641
Tommy
Job Details: 10/06/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 "Arrived onsite for refrigerator, found top of refrigerator welting, middle gray linear bowed and bottom right corner bowed, contacted whirlpool tech line. Sr 7728968061 JK, Jk said in order to fix welting a poxy kit may be needed, and as far as linear goes silicone will be the fix
Near Cedar Park, TX 78613
Tommy
Job Details: 10/06/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Arrived onsite for refrigerator not reading door shut. Upon arrival I replaced the panel UI and tested unit tested good, but problem is intermittent. Job Completed."
Near Austin, TX 78703
Scott
Job Details: 10/06/2020
REFRIGERATOR KITCHENAID KSCS25INSS01 "Arrived on site ,replaced valve and ice maker . Tested and IM ran complete harvest fill. No signs of dripping . No water leaks detected at time of service.
Near Austin, TX 78705
Scott
Job Details: 10/06/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 "Arrived on site for washer filling & draining but not washing. Ran diagnostics,no error codes . Unit wash motor never coming on . Checked and found no voltage at motor . Replaced control . Reran test wash . All checked normal. No water leaks detected at time of service. Job complete"
Near Austin, TX 78732
David
Job Details: 10/06/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site to diagnose dishwasher with upper rack issues. Found wheel on right side broken off plastic adjuster. Unit needs new adjusters. Replaced both rack adjusters with updated metal parts and retested. Unit is now working as designed. Call complete.
Near Buda, TX 78610
Jacob
Job Details: 10/06/2020
WASHER WHIRLPOOL MVWB855DC3 "Arrived onsite for unit not responding to the start button. Put unit in diagnostics. Found error codes, F7E4 motor drive over voltage F2E1 UI stuck button F5E4 lid not opened between cycles. Erased codes, opened lid to unit. Tested unit. Unit started responding. No leaks at this time. Job complete.
Near Austin, TX 78759
Wesley
Job Details: 10/06/2020
WASHER MAYTAG MVW7232HW0 Arrived onsite for unit throwing f0e9 with every towel or blanket or sheet load and banging and not spinning out. No saved error codes. Calibrated in diagnostics. Ran hi speed spin empty. Unit is running smoothly. Adjusted feet level to eliminate wobble. All checks good. Unit is now operating as designed. Advised customer on repair.
Near Buda, TX 78610
Jacob
Job Details: 10/06/2020
WASHER WHIRLPOOL MVWB855DC3 "Arrived onsite for unit not responding to the start button. Put unit in diagnostics. Found error codes, F7E4 motor drive over voltage F2E1 UI stuck button F5E4 lid not opened between cycles. Erased codes, opened lid to unit. Tested unit. Unit started responding. No leaks at this time. Job complete.
Near Hutto, TX 78634
Andy
Job Details: 10/06/2020
WASHER MAYTAG MVWB765FW3 Arrived on site for washer Console not operating properly. Tested and inspected unit and found failed console. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Leander, TX 78641
Tommy
Job Details: 10/06/2020
DRYER WHIRLPOOL MEDC465HW0 "Arrived onsite for dryer not heating found unit once again had wiring unplugged, made sure connection was stable and firm and wiring wasn’t too tight. Reconnected and tested good."
Near Horseshoe Bay, TX 78657
James
Job Details: 10/06/2020
ICE MACHINE KITCHENAID KUIX505ESS2 Arrived on site and tested operation. Found condenser and front cover obstructed by hair. Removed and cleared vent and condenser. Tested operation and found unit working properly. Job complete
Near Georgetown, TX 78628
Jonathan
Job Details: 10/06/2020
WASHER KENMORE 796.4158341 "Arrived on site for washer not draining and getting error UR. Inspected unit and work area. Removed water from unit. Performed diagnostics mode and tested drain pump operation. Removed drain filter and inspected drain pump. Found a small rock inside impeller housing. Found impeller broken and drain housing damaged. Will need to replace drain pump assembly to complete repair. ; ordrng 1 AHA72973309 (DRAIN PUMP ASSEMBLY)"
Near Killeen, TX 76549
Tyler
Job Details: 10/06/2020
DRYER WHIRLPOOL MEDB835DW4 Arrived on site for a dryer that would not turn on. Upon arrival and I immediately tried to put the dryer into a diagnostic test mode but could not get any power to the unit I checked for the proper five DC voltage going from the main control of the UI and found that it was only receiving 3.8 DC volt a Vin check for the power outlet to see if it was getting to 140 V and found it was but there seem to be some kind of odd voltage drop off that would occur every half a second or so with the outlet. I then tested power going to throw in a block and found that it was keeping a steady 240 V even though the outlet seem to have a drop off. I called Russell tech line and they were able to walk me through and verify that there is a very quick power supply drop off a current between the breaker in the main outlet which is cause in the dry To work sporadically when it wants to so they did recommend keeping the UI am a control in due to the fact that you I would turn on b
Near Round Rock, TX 78681
Kayman
Job Details: 10/06/2020
WASHER WHIRLPOOL WTW4816FW2 Arrived onsite for washer with water sloshing sound or leaking when not in use. Upon inspection I found the washer inlet assembly was slightly leaning too far forward causing water to intermittently fall out when not in use. I adjusted the assembly to favor leaning towards the back to prevent water from dripping. The customer showed me the sloshing in the basket and I informed her of the balancing liquid in the basket. Unit is working as designed at this time and no leaks detected during time of service. Job complete.
Near Austin, TX 78737
Leonardo
Job Details: 10/06/2020
DISHWASHER MAYTAG MDBH969AWS2 "Arrived on site to test unit for not wanna. Found bad wash motor, replaced motor test unit and found new motor leaking from small crack on new sump and motor. Ordering new sump and motor office to reschedule ; ordrng 1 W10806701 (SUMP AND MOTOR )"
Near Lago Vista, TX 78645
Lou
Job Details: 10/06/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ01 "Arrived on site to inspect refrigerator ice maker leaking water and ice bin freezing and not able to remove it. Upon further inspection, I removed the ice bin and found a small block of ice on the bin auger at the back. I removed the ice maker assembly and found where water had leaked from the ice chute onto the impinger assembly under the ice tray. I tested the fill tube and found the water flowing at an angle and splashing on the left side wall of the ice maker housing. I checked the fill tube and found no obstructions. When I placed the ice maker back in place, it failed to operate. I cycled power to the unit and it continued to fail. I removed and replaced the ice maker and cycled power and it began to operate as designed. I also found that both RC door gaskets are badly torn in the upper corners near the mullion. I am ordering the fill tube assembly and both RC door gaskets and office to schedule return service. No water leaks observed during s
Near Leander, TX 78641
Lou
Job Details: 10/06/2020
MICROWAVE MAYTAG MMV4205FZ3 "Arrived on site to inspect microwave interior light not turning on when the door is open. I tested the interior light by opening and closing the door and it operated as designed. Customer advised that the issue is intermittent. Per the service pointer #W11245251, I removed and replaced the interlocks with the kit provided and tested. Unit is operating as designed. Job completed."
Near Marble Falls, TX 78654
James
Job Details: 10/06/2020
REFRIGERATOR KITCHENAID KBFN502EPA02 Arrived on site and found several lights out in fresh food section. Tested lights and found 4 have failed. Installed new and tested. Unit tests good. Job complete
Near Austin, TX 78737
Kevin
Job Details: 10/06/2020
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site and replaced all parts diagnosed on previous visit. After replacement ran test 12 and it completed properly. No water leaks detected at time of service, job complete"
Near Round Rock, TX 78665
Andy
Job Details: 10/06/2020
DISHWASHER WHIRLPOOL WDF330PAHB1 Arrived on site for dishwasher not cleaning properly. Tested and inspected unit and found unit not getting enough water. Removed failed valve and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near West Lake Hills, TX 78746
Luis
Job Details: 10/06/2020
REFRIGERATOR GE PYE22KSKFSS "Arrived on site for defective icemaker. Icemaker not running through a forced harvest diagnosed defective icemaker,installed a new icemaker ran harvest test passed. Due to original defective icemaker waterline in door frozen,attempted to defrost line unable to get full access to line,customer will need to defrost unit."
Near San Marcos, TX 78666
Andrew
Job Details: 10/06/2020
REFRIGERATOR AMANA ART308FFDM06 "Arrived on site to test unit for refrigerator not cooling. Found bad evap motor. Motor was receiving proper voltage but fan was not operating. Replaced motor, tested unit, unit works good. Tested thermistors, and heater. Both functioning as designed. Job complete."
Near Georgetown, TX 78633
Jonathan
Job Details: 10/06/2020
REFRIGERATOR KITCHENAID KRFC704FSS02 "Arrived on site to install previous diagnosed part. Removed torn door gasket and installed new. Adjusted gasket with heat gun. Tested good operation. All tested good, no water leaks detected. Spoke with customer on user care guide."
Near Austin, TX 78723
Jimmy J.
Job Details: 10/06/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site for dishwasher not draining. Ran diagnostics and got F8E2 drain pump error. Removed drain pump and found a piece of glass wedged inside preventing the propeller from spinning. Removed glass and reinstalled drain pump. Ran diagnostics with no errors. No leaks detected and draining as designed. Job completed.
Near Temple, TX 76502
Tyler
Job Details: 10/06/2020
ICE MACHINE JENN-AIR JIM158XYRS1 "Arrived on site for ice machine not turning on and making ice properly. Upon arrival I ran a quick diagnostic mode on both auto and manual testing to verify that all three thermistors as well as main control, both pumps, compressor etc. raw working in conjunction with one another. Halfway through the test on step five whenever the water level sensor inside of the recirculating pump was supposed to register that the bin was empty it kept indicating that the bin was full of water in the reservoir even though it was empty. which would cause a unit night to cycle properly to the next setting when needed. I was able to repair and replace the recirculating pump in the reservoir and retest unit and found that everything is now functioning as designed and I informed the customer that it will take about 24 hours for the ice bin full all the way up but upon leaving the home there was ice currently being formed on the evaporator tray. Call complete"
Near Austin, TX 78734
Leonardo
Job Details: 10/06/2020
RANGE JENN-AIR JDRP436HM00 Arrived on site to fill or burners not igniting. Test unit and found bad module. Test burner and burner working as designed job complete.
Near Round Rock, TX 78665
David S
Job Details: 10/06/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to install previous diagnosed parts. I gained access to the sump and motor assembly. I replaced the assembly with new. I put the unit into diagnostics mode and ran a diagnostics cycle. The unit operated as designed. Job complete. No water leaks detected.
Near Belton, TX 76513
Tyler
Job Details: 10/06/2020
WASHER WHIRLPOOL WTW5000DW3 "Arrived on site for washer that was leaking according to customer. Upon arrival customer stated that the leaking issue she was describing is due to the fact that with how old the house was there’s not a proper PVC pipe for the drain hose to connect to so they had to rig the hose to drain outside and I did point out to the customer that she would need a plumber in order to install the type of proper drain system within the laundry room to sit the drain hose in the washer into. Customer did state though that the washer itself has a particular metal grinding noise whenever it would agitate and after running a diagnostic test on the low and high speed agitation, I found that the gear case itself is internally starting to rub against it it’s internal components we will need to return with a new drive hub kit drive pulley splutch assembly and gear case. Office to reschedule due to parts being out of stock; ordrng 1 W10528947 (drive hub kit) and 1 W10721967 (drive
Near Pflugerville, TX 78660
Cliff
Job Details: 10/06/2020
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site to replace front panel for range. Replaced panel and tested unit. Found all is functioning properly at this time.
Near Fischer, TX 78623
Andrew
Job Details: 10/06/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 arrived on site for lights not working. Found light module in freezer bad. Replaced module, tested unit, unit works good. Job complete"
Near Salado, TX 76571
Tyler
Job Details: 10/06/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site for refrigerator those pouring water out of the icemaker as soon as customers to turn the water on. Upon arrival I am fortunate was not able to get any good accurate test on the icemaker or the water valve assembly due to the fact that I Saul a door open signal on the display in Asti customer how long that I’ve been there and she had said that for the most part as long as it has a fridge Edmond Sean that door open and that it would not go away after testing the door switches I was able to verify that the upper refrigerator compartment switch’s were broken internally. The problem with this though is without the doors being able to shut properly I could not run any harvesting test or icemaker fill test to verify why the icemaker is overfilling. We will need to return with a new main control door switches icemaker and water valve to ensure that after we make the door switch repaired there are no longer any electrical or a hardware issue
Near Leander, TX 78641
Tommy
Job Details: 10/06/2020
COOKTOP WHIRLPOOL GLS3665RS03 "Arrived onsite for cooktop clicking even when ignited, found that switches for middle and back left we’re stuck, ordering new switches and rescheduling; ordrng 1 WPW10569187 (SWITCHES)"
Near Salado, TX 76571
Tyler
Job Details: 10/06/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ01 Arrived on site refrigerator that was leaking water out of the dispenser. Upon further inspection of unit I found that after activating the water dispenser the water valve inside the refrigerator compartment would appear to close after it was deactivated but these solenoid internally would not shut all the way at cause water to come pouring out of the dispenser itself if you seconds after deactivation. After replacing the water and the valve inside the refrigerator compartment I retest of the unit and found that The water valve did fix how quickly and how much water was being dispensed out after deactivation but it did not completely fix the issue I then found after that dirty water filter housing also had a small early crack internally it was long water pass by the filter and into the water valve causing too much pressure buildup which would then cause it she got the door steel we will need to return with a new filter housing assembly as well as fil
Near Austin, TX 78746
Matthew
Job Details: 10/06/2020
REFRIGERATOR JENN-AIR JS42PPDUDB20 "Arrived onsite to replace previously diagnosed parts. Replaced ice motor. Replaced motor, tested unit and unit is functioning properly. Customer did not have any more issues with noise as described in initial visit. Job complete."
Near Austin, TX 78738
Luis
Job Details: 10/06/2020
ICE MACHINE KITCHENAID KUIC15NHZS0 "Arrived on site for cracked water pan and defective drain pump. Replaced pan and pump,ran water through pan and pump no leaks rna diagnostics all test passed.
Near Canyon Lake, TX 78133
Andrew
Job Details: 10/06/2020
REFRIGERATOR KITCHENAID KRFC300ESS03 Arrived on site to test unit for vibrating sound. Found factory noise damper on comp line was not in proper place causing line to rattle against unit frame. Moved noise damper to proper area and verified with customer noise is no longer present. Job complete.
Near Harker Heights, TX 76548
Al
Job Details: 10/06/2020
DISHWASHER MAYTAG MDB9959SKZ0 "Arrived on site and inspected leaking water from recent repair.Disassembled, uninstalled and reinstalled the drain pump and tested the unit and unit tested as designed.No leaks detected at time of service.Job complete"
Near Temple, TX 76502
Tyler
Job Details: 10/06/2020
REFRIGERATOR JENN-AIR JCD2595WEK02 Arrived on site for refrigerator freezing things on the top shelf of the ffc. Upon arrival I ran step 1-7 in diagnostics and all tests passed with no malfunctions or errors. I found the temp setting for both compartments were f: 3°/ff: 37°. Tested temps were 4 and 38. Customer clarified that she noticed only items closer to the top back left of ffc would occasionally freezer like dairy based products. The air baffle motor also functioned but in normal and diagnostic mode. I did reset customers temps to factory labeled setting on unit at 0° and 37° for both compartments. I also showed customer how to adjust shelves with fresh food area to give more clearance for the baffle motor airflow while still maintaining same amount of space needed for current items in fridge.Unit working as designed call complete
Near Austin, TX 78723
Jimmy J.
Job Details: 10/06/2020
DISHWASHER WHIRLPOOL WDF130PAHB0 Office will need to contact customer once the additional length of hose is ordered. Hoping to come back this week if possible. Dishwasher was full so I left a packet of affresh with customer to use once dishwasher is emptied. No leaks detected once I reinstalled the original drain hose. NOTE: I need parts to locate the extension for this particular dishwasher. I could not find it in the parts breakdown or in marcone. Please call customer once we can come back out. ; ordrng 1 WPW10545278 (drain hose)
Near Waco, TX 76712
Jonathan
Job Details: 10/06/2020
WASHER MAYTAG MVWB965HC0 "Arrived on site washer that still intermittently not locking delayed. Inspected unit and work area. Tested unit in a normal cycle and unit worked as designed. Had customer try 2 other cycles and unit ran as designed. Placed unit and service diagnostics and found no stored error codes. I called Techline and spoke to JK SR# 7728972916. He advised that due to there being no stored error codes and not being able to replicate the issue, there was not an issue with the unit. He advised that it would have to be a user error or electrical issue inside the home. He advised to make no repairs and have the customer call back if further issues persist."
Near Moody, TX 76557
Jonathan
Job Details: 10/06/2020
RANGE WHIRLPOOL KSEB900ESS3 Arrived on site for an oven dad’s making a loud band sound. Inspected unit and work area. Tested unit and service diagnostics and found the convection fan making a clanking sound as it spun. Replaced convection fan and tested unit. Unit is working as designed. Call complete.
Near Elm Mott, TX 76640
Jonathan
Job Details: 10/06/2020
WASHER WHIRLPOOL MVWB865GW0 Arrived on site for a washer with the grad let hinge. Inspected unit and work area. Found lead completely cracked on both sides and not making contact with the door latch. Replace lid and tested unit. Found unit was still having a hard time locking the lead. Left it up top and found basil cracked and broken on the right hand side. Removed latch from Basil and replaced basil. Reattached latch and tested unit. Unit is working as designed. Call complete.
Near Killeen, TX 76549
Al
Job Details: 10/06/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site and installed previously ordered part.Removed and replaced the defective pump and motor.Reassembled and unit tested as designed.Notes to office.
Near Austin, TX 78730
Paul
Job Details: 10/06/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Arrived onsite for a refrigerator to replace the previous diagnosed parts. I found both air ducts and the diffuser in the refrigerator. I found the unit constantly running and not cycling off due to warm air leakage around the top of the RC door. This is causing product around the diffuser to freeze. I found rust all over the RC door. I found the door sagging. The bottom hinge appears to be bent. The door and hinge will need to be replaced. Ordering LW10803941 dor-fip, W11026307 hinge-pin, & WP2325482 hinge. Office to RS.; ordrng 1 LW10803941 (dor-fip) and 1 W11026307 (hinge-pin) and 1 WP2325482 (hinge)"
Near Waco, TX 76712
Jonathan
Job Details: 10/06/2020
VENTHOOD KITCHENAID KVUB606DSS3 Arrived on site to install previously diagnose parts. Inspected unit and work area. Replaced fan motor assembly and tested unit. Unit is working as designed. Call complete.
Near Hewitt, TX 76643
Jonathan
Job Details: 10/06/2020
WASHER MAYTAG MVW7230HW0 Arrived on site for a washing machine that has a broken agitator. Inspected unit and work area. Confirmed agitator had completely broken into two pieces. Replaced agitator and tested unit. Unit is working as designed. Call complete.
Near Killeen, TX 76542
Al
Job Details: 10/06/2020
REFRIGERATOR WHIRLPOOL WRT318FZDW02 Arrived on site and inspected refrigerator freezing food in the refrigerator compartment.Determined the main control was causing the issue.Removed and replaced it.Reassembled and unit is operating normally.Job complete
Near Gatesville, TX 76528
Jonathan
Job Details: 10/06/2020
DISHWASHER MAYTAG MDB9979SKZ0 Arrived on site for dishwasher that’s not draining. Inspected unit and work area. Tested unit and found unit not draining. Removed drain pump and found a metal obstruction (not part of the unit) holding back the blades not allowing the drain pump to turn on properly. Removed obstruction and tested unit. Unit is working as designed. Call complete.
Near Austin, TX 78734
David
Job Details: 10/06/2020
WASHER WHIRLPOOL WFW5620HW0 Arrived on site to follow up on leaking washer. Customer said during a cleaning cycle it had leaked worse. Ran unit in diagnostic mode and filled till timeout. Saw a run after I filled it and found a tear in the center of the bellow on an inner ring. Replaced bellow. Retested and unit is no longer leaking. All is working as designed. Call complete.
Near Killeen, TX 76542
Al
Job Details: 10/06/2020
REFRIGERATOR KITCHENAID KSRL25FXMS00 Arrived on site and installed previously ordered parts.Removed and replaced the control in the freezer.Reassembled and unit ice maker filled with water and was harvesting when I left the call.No leaks detected at the time of service.Customer satisfied.Job complete Core returned
Near Horseshoe Bay, TX 78657
James
Job Details: 10/06/2020
MICROWAVE MAYTAG MMW9730FZ05 Arrived on site and installed new interlocks. Tested operation and found unit working properly. Job complete
Near Fischer, TX 78623
Andrew
Job Details: 10/06/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site to test unit for not drying dishes and wheel fell off. Found left adjuster wheel and left stop popped off. Inspected both wheel and stop, they were not broken so I put them back into place. Tested and they both work great. Found customer not using rinse aid and informed customer on rinse aid. Also informed customer to purge cold water from sink prior to using dishwasher. No error codes present. Ran diagnostics and unit is working as designed. No leaks detected. Job complete."
Near Kyle, TX 78640
Kevin
Job Details: 10/06/2020
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site replaced parts recommended by tech line on previous visit, after replacement heated both ovens up until they passed 140° and fan motors turned on. Took pictures. Ovens are now operating properly, job complete"
Near New Braunfels, TX 78132
Andrew
Job Details: 10/06/2020
REFRIGERATOR KITCHENAID KRSC503EBS01 "Arrived on site to test unit for refrigerator not cooling. Tested FC and RC thermistor, both tested good. Tested evap fan and fan was not working. Replaced fan scroll tested unit, unit works good. Job complete."
Near Canyon Lake, TX 78133
Andrew
Job Details: 10/06/2020
WASHER MAYTAG MVW7232HW0 "Arrived on site to test unit for wet clothes at the end of cycle. Found error code f0e4, erased error ran diagnostics test and no new codes. Ran valve test and found hot water filling tub when cold water valve opened. Hot and cold water lines were not installed in correct locations. Swapped lines, tested unit, unit works good. Job complete."
Near Austin, TX 78704
Jacob
Job Details: 10/05/2020
REFRIGERATOR WHIRLPOOL URB551WNGZ0 Arrived onsite for unit over freezing in the unit. Looked at freezer. Noticed that gasket all along the bottom had a wide gap not sealing the door. Let customer know to leave unit unplugged to un thaw the unit until we get back to fix the issue. Ordered part. Office to reschedule ; ordrng 1 W10777352 (gasket-dor)
Near Georgetown, TX 78626
Tyler
Job Details: 10/05/2020
WASHER WHIRLPOOL RTW4516FW2 Arrived on site for washer that was banging around during the agitation on spin cycle according to the customer. Upon arrival I ran a quick diagnostic test on the unit and tested each fill agitating a drain/spin cycle to see how the unit functions. It’s fine they’re doing the full cycle both the hot and cold water valves are working great and I also found that the suspension rods were functioning as needed and we’re not swinging off to the side or causing the tub to hang down to low and it was filled. I did however see that the inner tub sitting underneath the skirt inside of the outer tub assembly did not appear to be evenly balanced within the unit and one portion of it seem to be leaning over inside the outer tub assembly and then Ran a high speed spin and agitation cycles to verify whether or not the unit would cost the noise. I found that during any sort of agitation a spin cycle even with the machine was empty the inner tub would start violently shakin
Near Austin, TX 78753
Scott
Job Details: 10/05/2020
RANGE WHIRLPOOL WFE320M0EW2 "Arrived on site , replaced cover with screws and harness. Unable to check unit for other issues due to being in storage closet . Job complete ."
Near Liberty Hill, TX 78642
Lou
Job Details: 10/05/2020
MICROWAVE WHIRLPOOL WOC54EC0HS02 "Arrived on site to install previously diagnosed and ordered parts. Due to the microwave door hinges failing, I removed and replaced both hinges and tested. Unit is operating as designed. Job completed."
Near Austin, TX 78729
David S
Job Details: 10/05/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "Arrived in site for ice maker not making ice. I inspected the unit and work area. I tried jumping the ice maker and it would not cycle. I replaced the ice maker and jumped the new one. The new ice maker cycled, and filled with water. Job complete. No water leaks detected."
Near Georgetown, TX 78628
James
Job Details: 10/05/2020
OVEN WHIRLPOOL RYE1688P Arrived on site and found harness has shorted out completely on both sides of upper element.
Near Temple, TX 76504
Jonathan
Job Details: 10/05/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site for a door that is dented. Inspected unit and work area. Found dent on left hand side next to dispenser. Replaced left-hand door and tested unit. Unit is working as designed. Call complete.
Near Del Valle, TX 78617
Matthew
Job Details: 10/05/2020
REFRIGERATOR WHIRLPOOL WRT511SZDM00 Arrived onsite to replace previously diagnosed parts. Replaced thermostat and control. Tested unit and unit is functioning properly. Job complete
Near Lockhart, TX 78644
Robert
Job Details: 10/05/2020
REFRIGERATOR WHIRLPOOL W4TXNWFWQ01 "Arrived onsite to test unit for frost in freezer, test unit, found bad gasket, ordered gasket office to reschedule.; ordrng 1 WP2319263T (gasket-fip)"
Near Killeen, TX 76549
Al
Job Details: 10/05/2020
MICROWAVE WHIRLPOOL AMV1150VAW4 "Arrived on site and inspected microwave not heating.Confirmed the complaint and uninstalled it.Removed and replaced the magnetron, capacitor and diode.Tested and unit still didn’t heat.The turntable motor is also defective.Ordering motor (turntable) and door interlocks and switches.Needs more work.; ordrng 1 W10210848 (TURNTABLE MOTOR) and 1 W10269458 (SWITCH) and 1 W10727360 (SWITCH) and 1 WP8206419 (INTERLOCK TOP) and 1 WPW10156813 (INTERLOCK BOTTOM)"
Near Austin, TX 78701
Jacob
Job Details: 10/05/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived onsite for freezer door having scratches. Looked at door. Saw scratches to door. Replaced door. No issues at this time. Job complete
Near Killeen, TX 76549
Al
Job Details: 10/05/2020
REFRIGERATOR WHIRLPOOL GI0FSAXVY04 "Arrived on site and inspected refrigerator display not working.Confirmed the complaint and found the both the UI control and the main control were defective.Removed and replaced both.Reassembled and programmed the unit and unit tested as designed.Customer told to wait approximately 24 hours for the unit to reach optimal temperatures.
Near Austin, TX 78731
David
Job Details: 10/05/2020
RANGE KITCHENAID KSGB900ESS1 Arrived on site to install console to resolve stuck button error. Installed console and retested. Unit is now operating as designed. New console didn’t come with bezels. Ordering bezels direct to customer. Call complete. ; ordrng 1 W10785119D2C (bezel-knob D2C)
Near Austin, TX 78733
Kevin
Job Details: 10/05/2020
REFRIGERATOR KITCHENAID KBRO36FTX03 "Arrived on site inspected refrigerator and found icemaker appears to be leaking Water into ice bin. Took one picture. Removed icemaker and inspected it and could not find a leak point but there is no other water source above ice bin. After replacing icemaker it filled and did not see any dripping water.
Near Austin, TX 78759
David S
Job Details: 10/05/2020
OVEN JENN-AIR JJW3430DP02 Arrived on site for oven light coming on on its own. I inspected the unit and work area. I put the unit into diagnostics and found no fault codes. I tested all the sensors and found them working as designed. I found the unit not connected to WiFi. I spoke to the customer about getting the unit connected. I pulled the unit and inspected the control. I found some Of the connections not properly seated. I reseated the connections. The unit is operating as designed.