Service History 294 - Appliance Express

We serviced a

KITCHENAID ICE MACHINE

Model KUIS15NRXB1

Near Spicewood, TX 78669

Luis

Job Details: 03/04/2022

"Arrived on site. Replaced bin thermistor,removed unit from enclosure found. Water stain marks on unit,floor and drywall. Informed and showed customer traced leak to water source line,I formed customer a plumber will need to replace line. Replaced drain pump,ran water through drain and pump no leaks. Ran diagnostics all test passed.

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Georgetown, TX 78626

Cliff

Job Details: 03/04/2022

Arrived on site to diagnose a range that smells like gas when in use. Tested unit and found no failures or gas leaks at time of service. Advised customer on findings and normal operating odors when in use.

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Georgetown, TX 78626

Cliff

Job Details: 03/04/2022

Arrived on site to diagnose a dryer that is not running. Unit has no power cord and needs to be fully installed to service unit. Apartment will need to install unit and reschedule for service.; O-emld tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Georgetown, TX 78626

Cliff

Job Details: 03/04/2022

"Arrived on site to diagnose a refrigerator that randomly has 3 way valve ticking nonstop. Contacted tech line for a different customer with same issue and they advised 3 way coil causing low voltage issue in unit, and to change coil. Ordering coil and return date set for 3/9.; ordrng 1 W11429989 (Coil)"

We serviced a

WHIRLPOOL RANGE

Model WFE550S0HZ1

Near Georgetown, TX 78628

Wesley

Job Details: 03/04/2022

Arrived onsite and tested bake element and found everything correct and operating as designed and homing out at 23 ohms while cool. Replaced control and tested unit for failure and symptom unchanged. Replaced bake element and sensor and tested door switch. Symptom unchanged. K type thermocouple thermometer reading over 100 degrees off. Called techline Sr#7733109912. Was advised to double check oven sensor resistance at temp and to cross check k type reading as all relative parts are good. Control reads 359 in diagnostics after preheat to 350. Customer will bake something simple over the weekend and report back. Management to review in the absence of a repair recommendation from techline. ; ordrng 1 W11458883 (Harness)

We serviced a

KENMORE DISHWASHER

Model 665.14759N510

Near Georgetown, TX 78628

Wesley

Job Details: 03/04/2022

Arrived onsite for unit unresponsive and found control lock engaged. Unlocked console and instructed customer on findings. Unit is now operating as designed. All checks good.

We serviced a

WHIRLPOOL DISHWASHER

Model MDB8959SKZ0

Near Georgetown, TX 78628

Wesley

Job Details: 03/04/2022

Arrived onsite for dented door and replaced the door panel. Unit is now operating as designed. All checks food.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS01

Near Lakeway, TX 78734

Luis

Job Details: 03/04/2022

"Arrived on site for no water or ice. Diagnosed a frozen tank due to air seeping between fan scroll and air tower. Defrosted lines,added sealer between gaps,tested water dispenser passed,ran icemaker test passed water filled icemaker"

We serviced a

JENN-AIR REFRIGERATOR

Model JF42NXFXDE00

Near Austin, TX 78732

Luis

Job Details: 03/04/2022

"Arrived on site for no lights. Diagnosed a defective led module in fresh food section. Replaced all leds,after replacement all leds working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Liberty Hill, TX 78642

Jonathan S

Job Details: 03/04/2022

"Arrived on site to install previous diagnosed part. Removed failed door and installed new. Tested dispenser operation and unit working as designed. Tested door operation and found gasket rubbing side. Customer need to ensure door is closed for the next 48 hours and gasket will adjust. All tested good, no water leaks detected during service."

We serviced a

WHIRLPOOL MICROWAVE

Model WMHA9019HZ2

Near Woodway, TX 76712

Jonathan M

Job Details: 03/04/2022

"Arrived on site for a microwave that is unresponsive. Inspected unit and work area. The customer advised that the unit keeps resetting itself and is stuck on the English French language screen. She advised that nothing works when she touches any buttons and itll just reset itself and go right back to that same page. Verified the customer complaint and found voltage going to the user interface door. ; ordrng 1 W11186019 (MW Door/UI)"

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JS0

Near Lorena, TX 76655

Jonathan M

Job Details: 03/04/2022

"Arrived on site for a range that wont heat in the oven. Inspected unit and work area. The customer advised that after using the self clean, that door would not unlock and their control panel is not allowing them to make any selections. Found the wire going to the latch motor burned and arced on the back panel. Quoted the customer for the harness and went to replace it. Found the harness sent was not the correct harness. The customer then asked me to splice the wires back together to save himself some money. I did splice the wires and used a wire nut to tie the wires back together. Went to test the unit and found the latch motor would not turn off. Checked voltage to the latch motor and found a constant 120V. Told he customer he would need a new control due to the wire grounding and most likely crating a short in the board. labor concession. The customer agreed to the repair. Ordering the part and the office will need to contact the customer about a return date due to out of stock and PSP items.; ordrng 1 W11256088 (Control)"

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD606ESS01

Near Austin, TX 78732

Luis

Job Details: 03/04/2022

"Arrived on site for a defective led module. Advised customer defective led module can be replaced but recommending to replace all leds in same series, ustomer requesting to replace just the defective led module. Replaced upper left fresh food led module all leds working as designed.

We serviced a

WHIRLPOOL WASHER

Model NTW4516FW3

Near Kempner, TX 76539

Tyler

Job Details: 03/04/2022

Ive done side for washer making a loud grinding noise. Upon arrival confirmed issue and after further inspection I found that the gear case was the cause of the noise during spin and showed signs of oil leaking all over the cam. After installing a new cam and gear case I reassembled and tested the unit and made sure the unit could hold water without any leaks and could fill agitate drain and spin and no longer had any loud noises or odd behavior. Unit functioning as designed call complete

We serviced a

JENN-AIR REFRIGERATOR

Model JF42SSFXDA02

Near Austin, TX 78731

Luis

Job Details: 03/04/2022

"Arrived on site for water leaking. Diagnosed an obstruction in drain in freezer section,defrosted drain,cleared ice from freezer checked water flow through drain good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Austin, TX 78757

Luis

Job Details: 03/04/2022

"Arrived on site for no ice. Ran diagnostics optics passed,good air flow,no errors,ran harvest test passed ran fill test frozen fill tube. Checked ice box thermistor reading open,called tech support to verify will need ice box thermistor with icemaker. ; ordrng 1 W11483245 (IcemKer assembly)"

We serviced a

WHIRLPOOL OVEN

Model WOD51ES4ES02

Near Georgetown, TX 78628

Wesley

Job Details: 03/04/2022

Arrived onsite for vibration noise at hi heat. Determined noise came from power cable contacting cabinet. Insulated with pad to eliminate noise. Unit is now operating as designed. Advised customer on repair. All checks food.

We serviced a

GE WASHER

Model GFW450SSM0WW

Near Salado, TX 76571

Lou

Job Details: 03/04/2022

"Arrived on site to install previously diagnosed and ordered part. Due to the drain pump failure and previous techs diagnosis, I removed and replaced the drain pump assembly and tested the unit. Unit is operating as designed and no leaks found during service. Job completed."

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Salado, TX 76571

Lou

Job Details: 03/04/2022

"Arrived on site to inspect dryer noises. Upon further inspection, I turned the unit on and could hear something rubbing on the drum in the front left area. Removed the top and front panel and found a screw within the door seal rubbing against the drum bearing ring. Removed the debris and inspected the seal and bearing and both are good. I cleaned the interior of the unit and reassembled. Retested the unit and it is operating as designed. No lint observed at the end of service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC302EPA03

Near Austin, TX 78750

Justin

Job Details: 03/04/2022

Arrived on site for a refrigerator with unleveled doors. I leveled the doors and the unit is now as designed. Call complete.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW0

Near Austin, TX 78729

Justin

Job Details: 03/04/2022

Arrived on site to install previously diagnosed parts. I installed the control and then tested the unit. I found the unit is now working as designed and the drain pump was not needed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Harker Heights, TX 76548

David Z

Job Details: 03/04/2022

"Arrived on site to diagnose refrigerator with door open indicator on, lights on, chime going off. Inspected unit and verified door open light is on, interior lights are out, deli control is out. Removed deli control and found the drawer full of water, leading to control and harness corroding and failing. Ordering new deli door and control to resolve. Office to schedule with autho and when parts arrive.; ordrng 1 W10815669 (Deli Door)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Copperas Cove, TX 76522

Tyler

Job Details: 03/04/2022

"Arrived on site for refrigerator leaking water through icemaker into the ice bin in the freezer. Upon arrival confirmed complaint after further inspection found out because of the leak in the ice bin was from the inlet valve not closing off the solenoid to the freezer icemaker all the way. At time of service found that the valve sit with was incorrect and I verified with SR on the part availability for the new valve and then reschedule the customer for Wednesday, March 9 of 2022 to complete repairs with new triple solenoid valve; ordrng 1 W11495416/cnote (SR already added to cart for ordering inlet valve)"

We serviced a

MAYTAG WASHER

Model MVWB855DC3

Near Nolanville, TX 76559

David Z

Job Details: 03/04/2022

"Arrived on site to diagnose washer that is throwing off balance and stopping loads. Customer advised someone looked at it prior and was unable to remove the basket, said it was seized. Turned basket and could hear it rubbing during its rotation. Removed rotor and checked clutch and slider. Found metal slider collar was broken and separating causing the rubbing. Replaced slider and retested. Found rubbing gone and unit working as designed. Verified on high speed spin. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT314TFDW00

Near Temple, TX 76502

David Z

Job Details: 03/04/2022

"Arrived on site to diagnose refrigerator that was losing some cooling in the freezer. On arrival customer advised me the unit was in the garage and they had some ice cream going soft. Customer has since changed the setting to max cold and unit was reading 0 degrees on arrival. Per owner's manual unit was designed for indoor kitchen use, and was not a garage compatible unit. Customer can keep unit on max cool but is working outside its design parameters. Unit is working as designed. Call complete."

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS0

Near Georgetown, TX 78626

Cliff

Job Details: 03/04/2022

Arrived on site to diagnose a range that is not turning on. Found control shorted and replaced it. Tested unit and found all is functioning properly at this time.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Leander, TX 78641

Jonathan S

Job Details: 03/04/2022

"Arrived on site for refrigerator not producing ice and not cooling in RC. Inspected unit and work area. Found RC evaporator frozen. Performed diagnostics mode and tested thermistor and defrost sensor. Found failed sensor. Checked ice maker error codes and found none. Cycled ice maker and ran fill cycle. Found ice maker working as designed. Placed unit in basic defrost mode. Will need to replace evaporator fan assembly. Removed failed evaporator fan assembly and installed new. Tested sensor and found control reading circuit. All tested good, no water leaks detected during service. Paid in full on credit card."

We serviced a

KITCHENAID ICE MACHINE

Model KUIC18PNXS0

Near Georgetown, TX 78626

Cliff

Job Details: 03/04/2022

Arrived on site to diagnose an ice machine that is not producing. Found circ pump failed and replaced it. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Liberty Hill, TX 78642

Jonathan S

Job Details: 03/04/2022

Arrived on site for refrigerator leaking water and not producing ice. Inspected unit and work area. Unit was pulled out from wall on arrival. Found water supply to inlet valve loose and was able to turn by hand. Tighter connection and found no longer leaking. Performed diagnostics mode and tested ice maker operation and found d fill tube frozen. Measured resistance at heater and found 1.6 k ohms. Ran test 19 and measured voltage and found 120 volts . Found fascia warming and no heat from fill tube. Will need to replace fill tube heater. Schedule return for Tuesday the 8th.; schdld next appmnt for 3/8 TUE !

We serviced a

WHIRLPOOL RANGE

Model WFG515S0JS2

Near Austin, TX 78733

Matthew

Job Details: 03/04/2022

Arrived onsite for unit smoking and making noise. Upon arrival tested unit. Tested by heating to 350 degrees. Heated without issue. Smell and noise that customer complained about was not present. Was first time using unit and previously owned an electric range . Instructed customer on use and normal sounds/noise. Unit is operating as designed.

We serviced a

KITCHENAID DISHWASHER

Model KUDT03STSS3

Near Austin, TX 78733

Matthew

Job Details: 03/04/2022

"Arrived onsite for dishwasher not draining properly after repair. Upon arrival ran diagnostics. Did not find any error codes. Ran test cycle and unit passed. However, during testing found that customer may have external draining issues. As the unit drained water began to back up into the customers sink. Took pics. If water is backing up it can back flow into the unit hose and seep into the tub. Recommended customer have plumbing checked for obstructions. Unit is functioning properly. Job complete"

We serviced a

KITCHENAID DISHWASHER

Model KUDS02FRSS2

Near Austin, TX 78733

Matthew

Job Details: 03/04/2022

Arrived onsite for dishwasher not cleaning properly. Upon arrival tested unit. Found unit motor not energizing. Motor was recently replaced but is faulty. Ordering new motor and bringing back control. Office to reschedule. Customer may be going out of town but says remote access may be granted is not available. ; ordrng 1 WPW10780877 (Sump and motor)

We serviced a

WHIRLPOOL RANGE

Model KGRS807SBL00

Near Austin, TX 78731

Matthew

Job Details: 03/04/2022

Arrived onsite for range gas smell after repair. Upon arrival inspected unit. Used electronic gas detector and found evidence of leak in rear of unit near valve. Used liquid leak detector to pinpoint leak. Found gas tube to valve was not completely tightened. Tightened nut on tube and tested again. Unit is now functioning properly. No leaks present at this time. Job complete

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS0

Near Austin, TX 78731

Matthew

Job Details: 03/04/2022

"Arrived onsite for special project, heating element replacement. Replaced element. Tested unit and unit is functioning properly. No leaks present at this time. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Austin, TX 78754

Joe Z

Job Details: 03/04/2022

"Arrived on site for evaporator frozen on RC. Upon arrival found back panel and evaporator in RC was frozen. Thawed out all ice and tested fan, and thermistor. Talked to PR and determined that thermistor is OP and bad. Checked drain and is clear. Noticed drain pan to be warped. Replaced harness, support, and pan. Tested all components under diagnostics and all components passed. Job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KSRA25ILSS02

Near Pflugerville, TX 78660

Joe Z

Job Details: 03/04/2022

Arrived on site for unit runs and freezes and makes loud click sound. Upon arrival found unit not cooling in FC or RC. Condenser fan is operating. Compressor start relay just clicks. Inspected start relay and is burned. Need to replace start relay to get compressor operating. Quoted customer for replacement of starter relay only. Replaced start relay and compressor starts. Compressor is pulling 1.4 amps. Unit is operating correctly. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Pflugerville, TX 78660

Joe Z

Job Details: 03/04/2022

Arrived onsite to install previously diagnosed parts. Replaced inner door. No leaks present at this time.Job complete

We serviced a

GE REFRIGERATOR

Model GZS22DSJBFSS

Near Pflugerville, TX 78660

Joe Z

Job Details: 03/04/2022

"Arrived onsite for water not dispensing. Upon arrival, was told unit is leaking water when there is call for water at dispenser in RC. Found water leaking from water tank reservoir. Office to reschedule ; ordrng 1 WR17X11440 (Water tank reservoir)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Pflugerville, TX 78660

Joe Z

Job Details: 03/04/2022

Arrived onsite for heating element special project. Replaced heater. Tested unit. No leaks present at this time. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Pflugerville, TX 78660

Joe Z

Job Details: 03/04/2022

"Arrived onsite for unit leaking water. Upon arrival unit was pulled from the wall. Found hot and cold supply hoses dripping down back panel creating a puddle on the floor, then traveling down backside of was and creating a puddle on the right rear side at foot. Ran a quick cycle to check for other leaks.Checked drain hoses and drain pump hose and hoses are good. Called customer and let him know he needs new supply hoses. Left both supply water valves on off position. Job complete"

We serviced a

WHIRLPOOL FREEZER

Model WZF34X16DW06

Near Pflugerville, TX 78660

Joe Z

Job Details: 03/04/2022

"Arrived onsite to install previously diagnosed parts. Unit was unplugged and totally thawed out. Replaced heater, thermistor and control. Customer will monitor temperatures. Job complete"

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near Del Valle, TX 78617

Tyler L

Job Details: 03/04/2022

"Arrived on site for install of previously diagnosed parts. Installed new belt, blower wheel, and motor. Unable to test, as the unit has been moved downstairs to the garage. No outlet near by. Job complete."

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Del Valle, TX 78617

Tyler L

Job Details: 03/04/2022

"Arrived on site for complaints of clothes not getting dry. Used vent tester kit and found poor airflow. Removed large ball of lint from vent hose and tested again. Found poor airflow again, took picture. Confirmed heat is working good. Advised customer to have vent cleaned out by a vent cleaning company. Job complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Austin, TX 78723

Leonardo

Job Details: 03/04/2022

Arrived on site to test unit for unit leaking. Test unit and ran unit for 40 minutes and no water leak at all. Customer said there was water in the other side of the kitchen no leaks coming from the unit job complete.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017AB4

Near Austin, TX 78725

Leonardo

Job Details: 03/04/2022

Arrived on site to install new grill. Installed new grill test unit and unit test good job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404ESS3

Near Austin, TX 78739

Andrey

Job Details: 03/04/2022

"Arrived on site to test unit for no water, found unit is getting water but sump making humming noise ceased,

We serviced a

FRIGIDAIRE REFRIGERATOR

Model LFHG2251TF5

Near Austin, TX 78745

Noah D

Job Details: 03/04/2022

"Arrived on site to inspect unit for not cooling normally and building up ice on back wall, upon inspection found the unit cooling normally but the icemaker was leaking water. Instructed customer to replace filter and lower pressure so the icemaker doesnt spray.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF540PADM2

Near Leander, TX 78641

Scott

Job Details: 03/04/2022

"Arrived on site for poor washing and not heating . Ran diagnostics, got heater code . Wash motor not coming on . Getting voltage. Replaced sump and motor . Ran diagnostics all checked normal. Heater is coming on .

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Leander, TX 78641

Scott

Job Details: 03/04/2022

"Arrived on site for dishwasher not getting water . Ran diagnostics, no water entering unit . Found molex had fallen out of valve . Reconnected valve . Ran diagnostics all checked normal . No water leaks detected at time of service. Job complete"

We serviced a

WHIRLPOOL OVEN

Model WFG505M0BS3

Near Leander, TX 78641

Scott

Job Details: 03/04/2022

"Arrived on site for oven not heating . Found one of the wires to safety valve broken . Fixed wire . Oven is heating . Ran preheat , all checked normal. No gas leaks detected at time of service. Job complete."

We serviced a

WHIRLPOOL OVEN

Model WOS31ES0JS01

Near Cedar Park, TX 78613

Scott

Job Details: 03/04/2022

Arrived on site for dead oven . Found thermal fuse had blown . Replaced fuse . Ran preheat . Fans working properly . No other issues found job complete

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS00

Near Leander, TX 78641

Scott

Job Details: 03/04/2022

Arrived on site for gas smell. Used liquid leak detector on all connections. No leaks detected. Cook top burners are lighting properly . Couldnt duplicate any leaks .

We serviced a

KITCHENAID VENTHOOD

Model KVWB606DSS3

Near Cedar Park, TX 78641

Scott

Job Details: 03/04/2022

"Arrived on site , replaced control and chimney. Unit is functioning as normal. Job complete"

We serviced a

FRIGIDAIRE DISHWASHER

Model FDB345LBS0

Near Killeen, TX 76549

Tyler

Job Details: 03/04/2022

Arrived on site for dishwasher that had a bottom rack missing wheels. Upon arrival I confirmed the complaint and found the bottom rack missing five out of the eight wheels and it needed for the rack to properly sit in place due to the wheels missing the rack was sagging down and causing the sprayer not to be able to spin properly and get the dishes evenly distributed with water for cleansing. After replacing five wheels I was able to reassemble the rack and found unit functioning as designed. Call complete; ordrng 1 Cnote (The other 3 wheels are in returns tote from tg)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Leander, TX 78641

David S

Job Details: 03/04/2022

Arrived on site for dishwasher not draining and breaker tripping. I inspected the unit and work area. I found the drain pump coming on and stopping. I checked voltage to the drain pump and found 60 vac. I checked voltage to the control and found 240 vac. I tested voltage at the outlet and found the same. I plugged the unit into another outlet and verified 120 vac. I found the control only sending 15 vac to the drain pump and the pump ohming out at 1.36 kohms. The dishwasher will need a control and drain pump. Customer declined the estimate. I recommend they have an electrician come out for the outlet. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Leander, TX 78641

David S

Job Details: 03/04/2022

Arrived on site for fridge tripping the breaker. I inspected the unit and work area. I put the unit into diagnostics and tested individual components. I got the test 6 defrost sensor and the unit tripped. I tested the sensor from the control and found it working. I tested the sensor and heating element to chassis ground and found continuity to ground for the heating element. I gained access to the defrost heater and unplugged the heater. I retested the unit and it didnt trip. I am ordering the defrost heater. Reschedule for Wednesday 3/9/22; ordrng 1 WP12729128 (Defrost heater) and 1 W11109595 (Evaporator harness)

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Round Rock, TX 78664

David S

Job Details: 03/04/2022

Arrived on site for range door having a a dent. I inspected the unit and work area. I could not find a dent in the door. I found the stainless steel console drooping on the right side. I am ordering the console to complete the repair. The office will reschedule.; ordrng 1 W11097777 (Console)

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW2

Near Round Rock, TX 78664

David S

Job Details: 03/04/2022

Arrived on site for washing machine not spinning out clothes. I inspected the unit and work area. I found fault code f7e6 motor fault. I put the unit through a diagnostics cycle and found the motor would come on but not have enough power to spin. I gained access to the motor and found it testing good. I am ordering the capacitor. The office will reschedule.; ordrng 1 W11428524 (Capacitor) and 1 W11497303 (Motor)

We serviced a

WHIRLPOOL DISHWASHER

Model MDBH979SAB1

Near Austin, TX 78753

Jacob

Job Details: 03/04/2022

"Arrived onsite for the console not working. Tested the unit and the start button would not respond. Replaced the console. Tested the unit, unit tested good. No leaks at this time.

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KBS0

Near Kyle, TX 78640

Jacob

Job Details: 03/04/2022

Arrived onsite to replace the heating element as per whirlpool. Replaced part. No issues at this time. Job complete

We serviced a

MAYTAG REFRIGERATOR

Model MBF2258FEZ00

Near Kyle, TX 78640

Jacob

Job Details: 03/04/2022

Arrived onsite for unit note cooling. Open up the back of the freezer and saw that the fan was not working when hitting the door switch. There was a big ball of ice buildup on the top right of the evaporator. Conclusion is that the fan needs to be replaced. Ordered part. Let customer know that the unit needs to be unthawed 48hrs before returning. . Need to return with the part. Rescheduled with customer

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED22PWXAN00

Near Austin, TX 78759

Jacob

Job Details: 03/04/2022

Arrived onsite for the rail arm to the ice maker not being connected correctly to get the unit to stop making ice. Re connected the arm to the ice maker. Put the Ice maker in the off post at this time. No leaks at this time. Job complete.

We serviced a

WHIRLPOOL RANGE

Model ACR4303MFS5

Near Austin, TX 78759

Jacob

Job Details: 03/04/2022

"Arrived onsite for unit not staying hot on the surface burners when cooking. Went ahead and replaced the 2 front burners of the unit. Called tech line said that the federal government had mandated that the open coils will not get hot enough to start a fire, cannot do much else as far changing parts to correct the issue as the unit can only work as mandated as disclosed in the owners manual also said that no other parts need to be replaced. Spoke with Joel and got sr#7733108738. Let customer know to call customer support to see about what can be done. No issues at this time. Job complete"

We serviced a

WHIRLPOOL DRYER

Model MED5630HC1

Near Austin, TX 78757

Jacob

Job Details: 03/04/2022

Arrived onsite for unit having some condensation some times in the unit during use. Looked at the unit and found that the fan had some lint stuck inside of the fan causing the fan to be restricted when getting the air flowing to take the heat out. Customer already had vents cleaned out. Ran the unit in timed dry for 25min and got no condensation inside the console. Let customer know that the load may be too much for the unit to get the air around to dry correctly and that they are in a new house that the ventilation could be too long for the unit to dry better as there is a specific length of tube that it required for the unit to dry optimally. No issues at this time. Charged 174.75 for labor before taxes. Job complete

We serviced a

WHIRLPOOL DRYER

Model WED49STBW1

Near Austin, TX 78753

Jacob

Job Details: 03/04/2022

Arrived onsite to replace parts ordered by the previous tech. Replaced parts. No issues at this time. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDF540PADW0

Near Cedar Park, TX 78613

David S

Job Details: 03/04/2022

"Arrived on site for dishwasher, smoking. I inspected the unit and work area. I found the control, wiring harness, inner door panel, dispenser, door latch, outer panel, and console, all burnt and melted. See pictures. I called safety and documented with sr# 7733097964. The customer does not want the unit repaired."

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Leander, TX 78641

David S

Job Details: 03/04/2022

"Arrived on site to replace previous diagnosed parts. I replaced the hinges, hinge relievers, and gasket. I tested the oven door and it is working properly.

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC1

Near Leander, TX 78641

David S

Job Details: 03/04/2022

Arrived on site to install previous diagnose parts. I replaced the drain pump and the control. I calibrated and tested the unit. I found it working as designed. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDB00

Near Austin, TX 78753

Jacob

Job Details: 03/04/2022

Arrived onsite to replace part ordered by previous tech. Replaced the ice maker and used the harness that came with box to convert to a 5 pin connector. No issues at this time. Let customer know to allow the unit 24hrs to make ice. No leaks at this time. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDB01

Near Austin, TX 78753

Jacob

Job Details: 03/04/2022

Arrived onsite for unit tripping the breaker. The builder was with me to look at the unit and had been saying that the issue is with the connector from the ice maker to where it connects to the inside of the connector of the freezer where not correct for each other. Looked at the harness and ordered a new ice maker that should come with the correct connector for the unit to not trip. Office to reschedule ; ordrng 1 W11510803 (Ice maker)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDB01

Near Austin, TX 78753

Jacob

Job Details: 03/04/2022

We serviced a

JENN-AIR REFRIGERATOR

Model JF42NXFXDE02

Near Austin, TX 78733

Kevin

Job Details: 03/04/2022

"Arrived on site and inspected refrigerator and found it is not cooling, compressor is not running. Found inverter is getting correct voltage and is blinking twice. A new inverter will be needed to correct issue. Also found for interior LEDs are not lit including freezer ones. Freezer ones are first in line and are likely the cause of the issue ; ordrng 1 W11573593 (Inverter)"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Austin, TX 78756

Kevin

Job Details: 03/04/2022

"Arrived on site and inspected washer and found it is in an animal hospital, explain to management that this is a residential product and using it in a commercial setting voids the warranty, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSC700HPS01

Near Austin, TX 78756

Kevin

Job Details: 03/04/2022

"Arrived on site found water reservoir in fresh Food section is frozen, used steamer to thaw it and added Permagum along top edge to remove air gap between fan assembly Styrofoam and interior liner. This was a recommendation by Techline that has not become a service pointer yet. Water will now dispense however waterline from valve to coupler underneath freezer door is leaking and will need to be replaced the correct waterline will need to be ordered waterline ordered by previous technician is not the right size. Correct waterline Can be quoted for once it is determined; ordrng 1 W10876364 (Water tube) and 1 WPW10279885 (Water tube)"

We serviced a

WHIRLPOOL WASHER

Model CET9100GQ2

Near Austin, TX 78756

Kevin

Job Details: 03/04/2022

"Arrived on site and inspected washer, ran multiple test cycles, call commercial tech line several times and discussed customers experience with PR. Ultimately commercial tech line said there must be something wrong with pressure system and buildings breaker. Also passed on customers experience to MS. Will order every possible responsible part that may successfully repair washer; ordrng 1 W10448876 (Wl sensor) and 1 W11048528 (Pressure hose) and 1 W11034055 (Harness)"

We serviced a

WHIRLPOOL WASHER

Model CAE2743BQ0

Near Austin, TX 78705

Kevin

Job Details: 03/04/2022

"Arrived on site and found saved error code for motor fault, confirmed all other functions are working properly. Quoted customer for a new motor. $238.63 labor $255.75 they will contact office if they wish to continue with repair. Office to collect service fee on card on file"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Austin, TX 78704

Kevin

Job Details: 03/04/2022

"Arrived on site didnt hear any excessive noise removed rear panel and didnt see any issues sent a short video to KB/service management. Floor under refrigerator is very unlevel, right hand fresh food door moves left to right because upper hinge front mounting bolt is stripped. Screw cant be removed or tightened. There is no orderable part that can correct this. Door mounting can possibly be drilled out and re tapped but this would not be a warrantable repair. Reported to techline. SR 7733111833"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Uhland, TX 78640

Leonardo

Job Details: 03/04/2022

Arrived on site to test unit for unit not drying. Test unit turned heating element on and unit test good. Advised customer to use rinse aid to help unit dry customer said the rinse aid has been full and wont dispense. Replaced dispenser test unit and unit test good job complete.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HB06

Near Austin, TX 78704

Leonardo

Job Details: 03/04/2022

Arrived on site to replace filter board. Replaced board test unit and unit test good. Heated water for 1 minute and unit heated correctly job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE254ESS2

Near Austin, TX 78704

Leonardo

Job Details: 03/04/2022

Arrived on site to replace dispenser. Replaced dispenser test unit no leaks present job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE104ESS1

Near Austin, TX 78741

Leonardo

Job Details: 03/04/2022

Arrived on site to test unit for dispenser not opening. Test unit and found dispenser opening correctly. Unit getting correct amount of water and getting plenty of pressure. Couldnt not duplicate the problem job complete.

We serviced a

JENN-AIR RANGE

Model JGRP536HL01

Near Austin, TX 78702

Leonardo

Job Details: 03/04/2022

Arrived on site to test unit for burner not igniting correctly. Test unit and found left burners bottom of burner heads loose letting gas escape and not ignite correctly. Secured bottom of burner head test unit and unit test good job complete.

We serviced a

WHIRLPOOL RANGE

Model WEG745H0FS0

Near Austin, TX 78703

Leonardo

Job Details: 03/04/2022

Arrived on site to test unit for oven not starting. Test unit and found bad DSI board. Test unit and unit test good job complete.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ06

Near Uhland, TX 78640

Andrey

Job Details: 03/04/2022

"Arrived on site to test unit for not venting properly, tested unit found motor and fan running good, pulled unit down found due foil tape restriction around the vent, advised customer to contact contractor to address this issue, unit itself is running as designed job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Austin, TX 78748

Andrey

Job Details: 03/04/2022

"Arrived on site to test unit for loud vibrating noise, tested unit found no unusual sound present, inspected under unit did not find and oil leaking, put unit into drain and spin cycle with customer present, all components running good, advised customer to monitor unit, and if the noise comes back, to take a video, at this time unit is running as designed job complete"

We serviced a

KITCHENAID DISHWASHER

Model KDPM804KBS0

Near Austin, TX 78748

Andrey

Job Details: 03/04/2022

"Arrived on site to replace heater per SP W11540964 - Special Project S17304, replaced heater tested unit, unit running as designed, no leaks detected job complete"

We serviced a

KITCHENAID TRASH COMPACTOR

Model KTTS505ESS0

Near Austin, TX 78735

Andrey

Job Details: 03/04/2022

"Arrived on site to test unit for trash compactor making loud noise, tested unit found unit making loud noise when returning to home position, found bad switch,

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Austin, TX 78736

Andrey

Job Details: 03/04/2022

"Arrived on site to to test unit for not cooling properly, tested unit found cooling but customer stated that it will cool and then stop cooling, other companies were out here and replaced main control but the issue was not fixed, found extremely warped drip pan on RC evap and water spilling out the left side, recommend replacing drain pan control UI and evap harness with thermistors to fix issue, Office to get authorization and reschedule; ordrng 1 W11457241 (Drip pan)"

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS02

Near Dripping Springs, TX 78620

Andrey

Job Details: 03/04/2022

"Arrived on site to test unit for unresponsive console, customer stated that at time console will not respond, power will not go off, console acts erratic when steam gets on it, noticed that unit is not connected to Wi-Fi, advised customer to connect unit to Wi-Fi to receive proper undate, due to the issue with unit is not hardware but software and to keep console clean from finger prints and residue due to the steam from oven at contact with the residue console will read it as a touch, customer will monitor and if issue continues after update will call us, job complete"

We serviced a

WHIRLPOOL WASHER

Model WFW92HEFW0

Near Kyle, TX 78640

Tyler L

Job Details: 03/04/2022

"Arrived on site for complaints of not draining. Found F9E1 long drain, F3E1 water level, F6E3 communication, F8E3 overflow error codes. Ran factory diagnostics and found drain would constantly run, but not pump water out the way its designed. Inspected pump and hoses and found nothing blocking. Quoted customer for new drain pump, control board, pressure switch and pressure hose. Customer wants to check prices on new units before moving forward with repair, she will call us if she wants to continue. If customer wants to proceed, we will need the ACU, drain pump, pressure switch and hose.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Leander, TX 78641

David S

Job Details: 03/04/2022

"Arrived on site for dryer making a noise. I inspected the unit and work area. I found the blower wheel full of debris. I cleared the debris, I gained access to interior of the cabinet and found the guide wheels and pulley in good condition. I found a zip tie stuck and sticking out of the drum. I removed the zip tie. I tested the unit and found it no longer making a noise. Job complete."

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ0

Near Andice, TX 78628

Wesley

Job Details: 03/04/2022

Arrived onsite for not maintaining a bake without failure to reignite and found unit ignition possibly grounding out on items in the storage drawer due to the drawer not being installed properly. Also found during the preheat that the unit closed the valve and did not attempt to reignite. Replaced the spark module due to failure to spark and reignite. Tested unit and started normally but closed the valve before completing preheat and did not attempt to reignite which led me to believe the valve solenoid was overheating from normal use and shorting. Replaced the valve and tested. Unit is now operating as designed.

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Liberty Hill, TX 78642

Wesley

Job Details: 03/04/2022

Arrived onsite for ignition issue and found unit front right burner not igniting and found harness disconnected from the spark module. Corrected issue. Unit is now operating as designed. All checks food.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Liberty Hill, TX 78642

Wesley

Job Details: 03/04/2022

Arrived onsite and found leak from inlet hose. Turned off water and accessed rubber grommet to clean found some debris. Cleaned inlet hose seal and reconnected unit is now operating Leak free. Advised customer on repair. All checks good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Georgetown, TX 78628

Wesley

Job Details: 03/04/2022

Arrived onsite for f8e4 and found oversudsing leak. Advised customer on maintenance to avoid a sudsing issue. All checks good. Unit is now operating as designed.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Austin, TX 78717

Justin

Job Details: 03/04/2022

Arrived on site for a dishwasher leaking and SP for heater replacement. I replaced the heater and then tested the unit. I put the unit into diagnostics mode and found stored error codes F8E4 for overfill and F10E2 for vent wax motor electrical problem. I then ran a diagnostics cycle and there was no longer a leak present and the unit ran through as designed. No fee collected due to SP. Call complete.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Mustang Ridge, TX 78610

Noah D

Job Details: 03/04/2022

"Arrived on site to inspect unit for not drying and popping the breaker, upon inspection found the unit dried normally and I couldnt replicate the breaker popping, tested power cord, tested heat and movement, no pops found. Customer will monitor. Complete"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Austin, TX 78744

Noah D

Job Details: 03/04/2022

"Arrived on site to inspect unit for not heating normally, upon inspection found the heated working but parts of a special project, replaced heater and tested. No leaks found. Complete"

We serviced a

KITCHENAID RANGE

Model KGRT607HBS9

Near Austin, TX 78745

Noah D

Job Details: 03/04/2022

"Arrived on site to inspect unit for not lighting oven or front left burner, upon inspection found both ignitor broken causing the issue, replaced the oven ignitor and tested. Ordering burner ignitor. Office to reschedule ; ordrng 1 9782116 (Electrode) and 1 4455849 (Burner)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Austin, TX 78745

Noah D

Job Details: 03/04/2022

"Arrived on site to inspect unit for not making ice, upon inspection found the water spout frozen over causing the unit not to fill. Cleared ice and found no issue with ice-maker. Popped the heating tube back in place. Complete"