Arrived onsite for dryer not functioning and F01 code. Unit having internal board failure. Inspected unit and found visibly failed board. Replaced board. Tested unit and unit is functioning properly. Job complete

Arrived onsite for dryer not heating. Upon arrival checked element per customer request. Element is good. Found failed cutoff. Replaced cutoff. Tested unit and unit is functioning properly. Also recommended customer have external ventilation cleaned or risk unit overheating. Job complete

Arrived onsite for Recurring issue on unit. Pod not dissolving. Upon arrival test unit and dispenser door would open intermittently. Detergent POD would remain in dispenser. Replaced dispenser and would get same result. Replaced control and unit now operates as designed. No leaks present at this time. Job complete

"Arrived on site to test unit for leak. Found bellow was in-properly installed. Corrected bellow installation and tested unit, unit started to leak again. Found pressure hose from rear of tub was removed and leaking. Secured hose, tested unit and found drain pump hose clamp was not in correct spot causing leak. Secured clamp, tested unit, unit now working as designed. Requesting extra pay as I avoided 3rd trip and installed parts that were not prescreened(hose clamps). If issue persists recommend send out initial tech. No leaks detected. Job complete."

"Arrived onsite for One or More Elements not Working. Upon arrival test unit and unit operates as designed. Customer was concerned with the front left burner. is a dual burner. Turning knob to the left is for the center burner only. Turning knob to the right activates the dual burner, both inner and outer portion of the element energize. Unit operates as designed. Job complete"

Arrived onsite for RR & LR elements not working. Upon arrival test unit and found RR and LR cooktop elements not energizing. Inspected both RR and LR elements and both are good. Checked control. Found harness connections were not secured. Unplugged and reconnected the harness connections and test unit . All 4 cooktop burners now operate correctly. Also test oven by preheating to 350. Oven heated correctly. Job complete

Arrived onsite to replace part customer ordered. Notified customer before repair that nothing would be warranted. I would only be charging for the installation. Customer says he was notified. Replaced air baffle. Left replaced part with customer. Customer will monitor. Job complete

"Arrived onsite for RUNS ABOUT 10 MIN THE HR ALERT AND WILL NOT ADVANCE CUST HAS TO RESET NOW THAT IS NOT WORKING . Upon arrival test unit and got HR heater failure and LF long fill error codes. Inspected unit and found leaking 3 way water valve. Need to replace 3 way valve and heater kit.

"Arrived on site to test unit for knocking noise, tested unit found hard object stuck in blower wheel, cleared blower wheel, tested unit, unit now running as designed

"Arrived on site to test unit for range not heating, tested unit found broiler and bake igniting with no issues every time, adjusted oxygen mixture and put igniters closer to the burners, tested unit to 350, do not detect any issues, unit is running as designed, no leaks detected job complete"

"Arrived on site to test unit for no ice production, tested unit found IM has water but will not harvest, attempted to run diagnostics, ice maker started sparking and giving off a burnt smell, replaced ice maker tested through diagnostics cycle, completed cycle and filled with water, no leaks detected job complete"

"Arrived on site to replace previously diagnosed water dispenser paddle, replaced paddle tested unit unit now is functioning, if issue still persists a UI will be needed

"Arrived on site to test unit for fan issue, test unit found motor humming but not turning, and cracked fan blade, replaced motor and fan blade, tested unit, unit now running as designed job complete"

Arrived on site for lower door not closing and oven light staying on. Found right hinge not properly installed into bracket . Removed door and properly installed back into brackets . Door is properly opening and closing . No issues found with receivers and hinges . Oven light is functioning properly . No gas leaks detected at time of service. Job complete.

"Arrived on site ,replaced heater element . Ran diagnostics to sp specs . No water leaks detected at time of service. Job complete"

"Arrived on site for, replaced top. Tested unit all checked normal. No lint build up at time of service. Job complete"

"Arrived on site. Replaced defective recirculating pump ran diagnostics all test passed. sensor

"Arrived on site for loud noise. Diagnosed loud vibration noise from compressor compartment,removed compressor cover adjusted discharge tube away from cabinet wall noise no longer present"

Arrived on site to replace harness. Replaced harness test unit and unit pre heated to 350? job complete.

Arrived on site to test unit for unit not filling with water. Test unit and found screw stuck under float making unit think its full of water. Removed screw test unit and unit filling with water and washing correctly job complete

Arrived on site to test unit for unit not washing dishes. Test unit and found bad wash motor. Replaced sump and motor test unit and unit test good no leaks present job complete.

Arrived on site to test unit for unit smelling like gas. Found and valve and igniter.

Arrived on site to diagnose a refrigerator that is making unusual noise. Found no failures to unit at this time and advised customer that door may have been cracked causing condensation to freeze around evap fan blade. No repairs needed and no leaks were found at time of service.

Arrived on site to replace previously ordered parts for refrigerator. Replaced ui and hv control and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

"Arrived on site. Replaced compressor,evaporator and drier, vacuumed system down unit kept vacuum recharged system to manufacture spec. Found water leaking from original water line installed to unit,replaced water line,ran diagnostics no water leaks,unit passed all diagnostic good frost formation on evaporator plate. Water line; used 1 8212547rp (Water line) from stock"

"Arrived on site for weak water flow from dispenser. Diagnosed a defective water valve,replaced duel valve tested water dispenser unit working as designed.

Arrived on site for water leaking while dispensing water. Found leak at water line inside door harness unit would need a new freezer door.

Arrived on site to diagnose a washer that is not cycling properly. Found motor control shorted and replaced it. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.

Arrived on site to replace previously ordered parts for dishwasher. Replaced pump and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

"Arrived on site for dryer not heating properly. Upon arrival the customer stated the major issue was one of the dryer drum baffles fell off. They also found sometimes it takes long to dry or clothes may come out with damp spots. I tested voltage at the wall and terminal block and found it good. I then tested airflow and temps in the unit and found it good. I could not replicate a failure at the time of service, and the heat was working as designed. I put the baffle back on and the unit was now as designed. Call complete."

"Arrived on site for a washing machine not working properly. Upon arrival the customer stated that when running the unit it stopped right before the spin and threw an F6E1 error code. I put the unit into diagnostics mode and found stored error codes F6E1 for communication error between CCU and MCU and F5E2 for door lock error. I then went to run a diagnostics cycle and found that the door would lock, but not do anything else. I tried to power the unit off in order to unlock it, but it just threw and F6E2 error code for communication error to UI from CCU. I gained access to the control and manually unlocked the door. I then ohmd out all door lock connectors from the control. The lock windings read way out of range indicating a bad door lock needing replace,ent. I informed the customer of my findings. However, I will bring back the controls for further testing once the lock is replaced, and that if a control failure is found there would be further charges

"Arrived on site to replace LED modules per SP. replaced all LED modules, tested unit, unit now working as designed. No leaks detected. Job complete."

"Arrived on site to replace left RC door from previous diagnosis. Verified part was needed. Replaced door, tested unit, unit working as designed. No leaks detected. Job complete."

"Arrived on site to install previously diagnosed and ordered parts. Due to the ice door not sealing properly, I removed and replaced the ice door kit and tested and unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to inspect ice machine not making ice. Upon further inspection, I found the reservoir full and the recirculating pump making an odd noise and not pumping the water to the evaporator. Placed the unit in diagnostics showing no error codes and tested each function. All functions, except recirculating and the bin thermistor, were good. I tested ohms to the thermistor and found it way out of range. I removed and replaced the recirculating pump and bin thermistor and retested and monitored the unit until it made a slab of ice. The unit is operating as designed. No water leaks observed during service, job completed"

"Arrived on site to inspect refrigerator not dispensing ice. Upon further inspection, I found a large ice ball in the ice chute (photo). Removed the ice and tested the dispenser and it is operating as designed. I found where the ice door seals to the chute, theres a small gap. I removed and replaced the ice door assembly and retested. Contacted techline and spoke to Robert and advised of previous repairs, customer complaint and my findings. Robert advised that the customer will have to slightly remove their cup from the dispenser until the dispenser motor stops and allow all ice to fall and the door to close before emoting their cup completely. He advised that according to engineering, its normal operation. Provided SR#7733924933. I advised the customer of my conversation with the manufacturer and demonstrated how theyll need to get ice from now on. No water leaks observed during service, job completed."

"Arrived on site to replace all LED modules per SP. Replaced all modules, tested unit, unit working as designed. No leaks detected.

"Arrived on site to replace UI, control, ice maker, and ice box fan. Replaced parts, tested unit, unit now working as designed. No leaks detected.

Arrived on site for refrigerator needing a previously diagnosed sealed system. Upon arrival reconfirmed issue. Found restriction in system. Replaced recovered 5.25oz of refrigerant then installed all required parts. Pulled vac then recharged 5.25oz into system. found no leaks in system and unit stayed at stable 0/150 psi. Call complete

"Arrived on site for washer tripping breaker. Upon arrival found no errors in diagnostics. Ran multiple tests. Found amperage fluctuations between 7.3-8.4amps during drain/spin cycle. Actuator, motor, drain motor, and ACU all passed within manufacturing specs. Found failure in capacitor. Replaced capacitor. Found unit running as designed with amperage staying under 6.0 amps during finale rinse/spin. No leaks found. Call complete"

Arrived on site for dishwasher not draining correctly. Upon arrival confirmed issue and found F9E1. After further inspection found drain motor overheating and windings opening up after one test. Replaced drain motor then reassembled and tested unit. Found no leaks and unit drained consecutively on 3 back to back tests. Call complete

"Arrived on site for dryer not turning on. Upon arrival confirmed issue. Disassembled unit but found no failures in ACU, heating hardware, fuses, stats, etc. I then found terminal connections ok but outlet was only sending 111v to unit. Tried resetting breaker with unit unplugged but got same results. I formed customer at time of service they would need an electrician to verify integrity of electrical system to outlet

Arrived on site for refrigerator making loud noise and slightly creating random frost in fc. Upon arrival confirmed noise. I then found cause of noise was due to lowside return line making contact with back cover panel. After readjusting line and adding sound pads I then reassembled and tested unit. Found noise had gone away completely. Also found no evidence of cooling failure and temps were accurate to set temps on control swapped unit from adc to normal defrost mode to insure proper regulation of temps. Call complete

"Arrived on site to test unit for no ice production and no water dispensing. Found water filter was not properly inserted restricting water flow. Secured filter, tested unit,unit now working as designed. Dispensing water now and ice maker filled as designed. No leaks detected. Job complete."

Arrived on site for refrigerator needing previously diagnosed motor and yoke. Upon arrival reconfirmed complaint. Installed required parts then tested dispenser with bucket of ice full. Found unit dispensing as designed. Call complete

"Arrived on site to inspect refrigerator leaking water. Upon further inspection, I checked the FC section and found a slab of ice at the bottom. Also found the evap drip,pan full of ice. Pulled the unit out and found the drain tube being a duck bill type tube and clogged with debris. Per service pointer #W10632338E, I removed and replaced the drain tube with a p trap type tube. Removed the ice from the FC section and tested. Unit is operating as designed. No water leaks observed at the end of service, job completed."

"Arrived on site and inspected refrigerator and found it is unplugged customer says it will trip breaker 3-5 minutes after plugging in. Attached amp meter and AFCI breaker will trip within five minutes. Amp meter is showing .78 A when it tripped. spoke with techline they recommend it running all functions independently through diagnostic cycle. Ran all tests available and breaker did not trip. call techline back there now recommend that homeowner switches AFCI to a basic breaker to see if this corrects issue, job complete 7733924587"

"Arrived on site and inspected washer and found control panel is unresponsive. Washer will enter diagnostic cycle and found safe error code F6 E2. Control panel will not allow diagnostic cycle to be chosen. At minimum control board and control panel will be needed to correct issue.

"Arrived on site and replaced drain pump diagnosed on previous visit, after replacement confirmed drain pump is working properly and sent a short video to KV/service management. Collected remaining balance, job complete"

"Arrived on site for oven light, inspected unit and work area. Tested light in oven and was not working a then tested continuity on light bulb and found it to be bad CX had replacement and tested unit is now operating as designed. No leaks observed during service. Job completed."

"Arrived on site for OTR microwave, inspected unit and work area. CX complaint is cooktop light does not work tested unit and found bad light bulb. Explained to CX its not a warranty part, he said he would buy one to replace it. Job completed."

"Arrived on site for refrigerator inspected unit and work area. CX complaint was unit not making ice. Tested icemaker and harvested just fine, I tested eater fill and did not dispense any water into the ice tray. Removed over and wound water fill tube frozen heater is not working. To fix the issue will need to replace the door as heater tube is a non serviced part and could use the icemaker. No leaks observed during service. Job completed."

Arrived on site for a washing machine that is not finishing cycles. Inspected unit and work area. Customer advised that the unit seems to stop about 12 to 13 minutes from the end of the cycle but that it only happens periodically. She advised that she can run two loads of clothes through just fine and then the third cycle may error out. Ran the unit through diagnostics and did not find any stored air codes. Ran through an auto test and the unit ran as designed. Tested the unit and a normal wash cycle and found the unit working as designed. Spoke to SW and ran through a couple checks. We could not find anything. Was advised to then called Techline. I called Whirlpool Techline and spoke to Austin SR# 7733917918. He advised that based on all my testing and the suspension testing that the issue would have to be due to a loading issue or an oversuds issue. The customer stated that the unit seemed to go off balance before stopping. I asked the customer the type of Lowes that she was running and she advised that she was washing bedding and blankets. I did advise the customer that those loads can go off balance due to uneven weight throughout the basket. Advise the customer to shorten their drain hose due to extended drain hose and went over loading. The unit assumingly working as designed. Call complete.

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Opened up the freezer and found the freezer ice cold and multiple items completely frozen through. Took temperature reading and found the freezer sitting at 12?F. Took a temperature of the refrigerator and found the refrigerator at 47?F. Took a look at the frost pattern on the evaporator and found a good frost pattern. Spoke to SW and ran through a few checks. Did find the condenser coils caked in lint buildup. Removed the lint buildup and was advised the issue would not be a sealed system issue due to amp draw being 1.24 A and slowly dropping. The unit is in it garage with no air-conditioning and was advised the issue is most likely with the overload kicking off the refrigerator during several portions of the day. Advise the customer of the issue and the unit is working as designed. Call complete.

"Arrived on site to diagnose a dryer that is not turning on. Found heater shorted to ground. This caused t-fuse and cutoff to fail. Replaced heater, cutoff, and t-fuse. Tested unit and found all is functioning properly at this time.

Arrived on site to replace previously ordered parts for dryer. Replaced 3 rollers and tested unit. Found all is functioning properly at this time.

Arrived on site to diagnose a range that is making hissing sound and odd odor. Found no failures to unit and advised customer that sound is from gas flow through bake burner and smell is a combination of new oven burnoff and combusted fuel. No repair are needed and job is complete.

"Arrived on site for a defective compressor. Tapped into sealed system found no pressure or refrigerant in the system which caused compressor failure,pressurized system found uv dye leaking from liner

Arrived on site to replace igniter and module and rack. Replaced all parts test unit and unit test good job complete.

Arrived one of to test unit for unit not washing. Test unit and found bad sump and motor. Replaced sump and motor. Test unit and unit test good job complete.

"Arrived on site to test unit for unit not draining correctly. Test unit and found unit draining good at the beginning and then slowing down. Found drain pump over heating, replaced drain pump test unit and unit test good job complete."

Arrived on site to test unit for excessive shaking. Found suspension is good. Tub bearing is good. Drain pump engaging. No stored error codes. Ran diagnostics multiple times with no issues. Did find left front leg was a little too high causing shaking but not excessive. Lowered FL leg and shaking was gone. Customer stated she adjusted spin speed to slower spin speed. Advised customer to use high spin speed when possible as faster spin speeds allow unit to center basket better. Advised customer if issue persists to record video and track exactly what was loaded when happened. No leaks detected. Job complete.

"Arrived on site to test unit for no cool, tested unit found FC at 15 degrees set to -2 , evaporator frozen over failed bi metal, got authorization to replace control,UI and evaporator harness, defrosted evap, replaced parts tested unit evaporator developed a good frost pattern, no leaks detected job complete"

"Arrived on site to test unit for no ice production, tested unit found ice maker receiving 120VAC from L-N, but will not go into diagnostics, pulled the ice maker out and pushed it back in and it went into harvest cycle, completed cycle and filled with water, checked connections and did not find any issues,

"When plugged in compressor pulls 6 amps, then clicks off after a couple of minutes. Does not turn back on unless unplugged. Then repeats itself. Need to replace overload to be able to test the compressor. if overload does not fix the issue, she will need to have a sealed system repair made, which would be around 900 for repair. Mrs will think about having overload replaced being that the unit is about 20 years old, does not want to put much into it. She will call us back to proceed"

"Arrived on site for washing machine not having power. I inspected the unit and work area. I tested the outlet and my tester showed the hot and ground were swapped at the outlet. I plugged the washer into a working outlet on the opposite side of the kitchen, and found the unit working as designed. I spoke to the leasing office about having an electrician come out and inspect the outlet and breaker. Job complete."

Arrived on site for dryer not starting or tumbling. I inspected the unit and work area. I found the start button not working and the belt broken. I installed a new belt and start switch. I reassembled the unit and tested it. It is now working as designed.

Arrived on site for dryer not heating. I inspected the unit and work area. I found good voltage to the unit but the plugged showed signs of arcing. I gained access to the heating element and found the thermal cut off not registering a change and the element warping into the chassis. I replaced both. The unit is working as designed. I recommend the customer have an electrician come on check the outlet. Job complete.

arrived on site for dryer not heating. I I inspected the unit and work area. I found the valve coils open. I replaced the valve coils and reassembled the unit. I tested it and found it working properly. Job complete.

Arrived onsite for dryer that is not heating. Upon inspection I found that the cutoff thermistor had failed. I replaced it and tested unit and found unit operating as designed. Job complete.

419* on preheat when set to 350*. I then took 3 different temps reading high to low and back up. The averaged them. And got 360* as oven bake temp. Unit is operating as designed. Job complete.

"Arrived onsite to install previously diagnosed parts. Upon arrival I installed new cap, new motor and new latch and tested unit and found unit operating as designed. Job complete no leaks."

Arrived onsite to install previously diagnosed part. Upon arrival I installed new ice door and tested unit and found unit operating as designed. Job complete.

"Arrived onsite for a washer leaving dark spots on the White polyester clothes. Upon inspection i found that there was some rust at the spigot which means that the rust could be coming from the main lines outside of the home. Cause the issue.

"Arrived onsite for dishwasher not dying dishes. Upon inspection I found no codes stored.i check that the heating element had continuity at the control (harness side) and it did. I ran a diagnostics cycle and found unit operating as designed but I did notice that the was a bit more suds that what there should be in the unit when running, especially for not having added any prior to the test. I adjusted the rinse aid down to A1 and advised customer to use les detergent and the should help with how dry the dishes come out at the end of the wash cycle. Job complete no leaks."

Arrived onsite for dishwasher not draining. Upon inspection I found that that drain hose was clogged. I removed the abstraction and tested unit and found unit operating as designed. Job complete no leaks.

"Arrived on site to inspect refrigerator evap fan not working. Upon further inspection, I found the compressor on and the unit cooling, but the evaporator fan was not functioning. I found ice built up on the evap drip pan and the drain clogged with ice. I removed the ice and removed and replaced the fan motor and tested in diagnostics and unit is operating as designed with no error codes. No water leaks observed during service, job completed."

"Arrived on site to test unit for no drain, tested unit found completely clogged drain pump filter, removed waste, put unit through diagnostics, all components tested good, no leaks detected job complete"

"Arrived to inspect dispenser issue. I found the replaced dispenser from prior service several months ago had not dispensed according to the CX. I tested within service test mode and all functions were present and the unit dispensed rinse agent through the second service mode test. No leaks observed during service.

"Arrived on site for a refrigerator that is hot to the touch. Upon arrival the customer stated that the sides are hot and it is warming her cabinets next to it. Upon further inspection I found the fridge in a tight space. Per the SP W11476730 the unit needs some airflow around it, and this space would be to tight. I showed and informed the customer on the design of the heat exchanger and the skin. That they external temps range from 90-135?F. I found the unit running as designed. Call complete."

Arrived on site to install previously diagnosed parts. I installed the UI and control and then tested the unit. The unit is now working as designed. No leaks observed at the time of service. No fee collected due to concession M135CT0DPL1. Call complete.

Arrived on site to test unit for no ice production and evap consistently frosting up. Customer stated previous companies have attempted repair with frost on rear RC wall. Pulled unit out and found condensation on exterior wall as voids in insulation are causing issue. Found ice maker compartment completely frosted over. Insulation is not repairable and not confident any repairs would hold. Job complete.

"Arrived on site for no ice. Ran diagnostics no errors,ran harvest passed ran fill failed diagnosed a defective fill tube heater. Replaced heater ran fill test passed.

"Arrived on site. Found fill tube obstructed with ice,removed icemaker assembly found paint chipping from inside icemaker mold,removed ice in fill tube,replaced icemaker assembly,power cycled unit icemaker ran through a cycle and filled with water.

"Arrived on site for freezing in fresh food section. Removed damper cover found broken door on damper control,replaced damper assembly."

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the high voltage board and tested the unit. The unit is seemingly acting as designed. Advise the customer to keep an eye on the unit over the next 30 days to make sure that the issue is completely resolved. Tall complete.

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced both right and left side hinges and tested the unit. The unit began to work and operate as designed. Call complete.

Arrived outside for a washer that is not draining. Inspected unit and work area. Confirmed the customers complaint and found water inside the drum. Attempt to drain the washer but was unable to. Checked underneath the unit and found the drain pump and failed. Replace the drain pump and tested the unit. The unit began to work and operate as designed. Call complete.

Arrived on site to replace tub replaced tub test unit and unit test good job complete.

Arrived on site to test unit for unit tripping breaker when oven is on. Test unit and found bad control board replaced board test unit and unit test good job complete.

Arrived on site for a refrigerator that was needing a routine service. Upon arrival I found the customers intention was for us to remove the unit. I found the unit a built in and informed them I would need a second tech

"Arrived on site for a dishwasher throwing an error code at the end of the cycle. Upon arrival the customer stated the cycle will run and right before the end it will begin beeping without finishing. I put the unit into diagnostics mode and found stored error code F8E2 for inlet valve electrical problem, F9E1 for no drain, FAE1 for dispenser electrical problem, and FAE2 for vent wax motor problem. I then ran a diagnostics cycle and found all components activated as designed except the fan motor. I gained access to the control and found excess water/condensation in that area due to the fan not working. I could not replicate the failure the customer was experiencing. However, I let them know it is possible that after enough condensation builds up in there throughout the cycle it could short something out that stops the cycle.

Arrived on site to install previously diagnosed parts. Upon accessing the bottom I found the cap had physically blown and was leaking. I ohmd out all other components and found them good. I installed the cap and tested the unit. The unit is working as designed. Call complete.

"Arrived to inspect no operation. I found the control non-responsive and further inspection revealed and visibly damaged area on the control. I tested all loads and found the drain pump and 1.7 ohms and the cause for the control failure. I removed and replaced the pump and then the control and tested. The unit operated as designed, no leaks observed during service."

"Arrived to inspect no heat. I found the unit could be heard attempting to heat and an internal short within the magnetron was causing a low frequency hum. I tested the capacitor and it was 0.95 uF, needing to be at least 0.91 and the diode tested correctly. I removed and replaced the magnetron and tested. Operational test good.

"Arrived to instal previously diagnosed and ordered part. I removed the failed shift actuator and installed the replacement. I recalibrated and then tested within manual and automatic modes and the unit operated as designed. No leaks observed during service.

"Arrived to instal previously diagnosed and ordered parts. I removed the failed compressor and brazed in the replacement compressor, dye drier and service port. I vacuumed the system down to 480 microns and then allowed it to sit for 15 minutes. Showing no loss of vacuum, I charged with the mfg prescribed 4.5 oz of refrigerant and tested. The unit cooled as designed. Operational test good, no leaks observed during service."

"Arrived on site to replace sump assembly from previous diagnosis. Replaced sump and motor, tested unit, unit now working as designed. No leaks detected. Job complete."

Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Replaced sump and motor test unit and unit test good job complete.

Arrived on site to install water pressure regulator and hose kit from previous diagnosis. Installed regulator and hose kit. Unit working as designed. No leaks detected. Job complete.