Service History 293

Near Liberty Hill, TX 78642
Cliff
Job Details: 12/17/2020
WASHER WHIRLPOOL WTW4955HW1 Arrived on site to diagnose a washer that is loud during spin. . Installed mounting screws and tested unit. Found all is functioning properly at this time. Also advised homeowner on best loading to ensure proper results. No leaks were found at time of service.
Near Austin, TX 78723
Matthew
Job Details: 12/17/2020
WASHER WHIRLPOOL MVWB835DW5 "Arrived onsite for washer not wanting to start a cycle. Units lid lock would not engage. Also found that when trying to put the unit into diagnostics to test auto cycle and individual components the unit would not respond. Did manage to record fault codes. F7E2 motor drive module over voltage, F5E1 lid switch, and F2E1 stuck button. Called tech line for advice. Went through ohms test for latch and failed. Retrying diagnostics did not work. Recommended replacing the latch and control. If F7E2 was not corrected recommended replacing stator. Replaced control and latch, on hand. Tested unit and seemed to correct issue. Passed all diagnostics test, after replacement. SR#7729531974. If F7E2 persist will need to replace stator. Job complete"
Near Leander, TX 78641
Lou
Job Details: 12/17/2020
WASHER MAYTAG MHW5500FW1 "Arrived on site to inspect washer not draining/not completing cycles. Upon further inspection, I placed the unit in diagnostics showing error codes F3E1, F8E1 & F0E1. Cleared the codes and continued with testing. Unit failed to dispense the correct amount of water. It agitated and the spin cycle functioned. I removed the water hoses from the village snd found debris inside the hoses and some debris inside the hot valve. With the unit off and plugged in, I unplugged the water level sensor and immediately the unit door locked. Plugged sensor back in and cycled power to the unit and the door unlocked. I removed the sensor tube and blew through it and it was clear with no damage. I am ordering the inlet valve and office to schedule return service due to the availability of part. No water leaks observed during service.; ordrng 1 WPW10435242 (valve)"
Near Austin, TX 78739
Leonardo
Job Details: 12/17/2020
DISHWASHER WHIRLPOOL KDFE104HPS1 Arrived on site to test unit for not drying. Test unit and element coming on. Advised customer to use rinse aid to help unit dry job complete.
Near Georgetown, TX 78628
Jonathan
Job Details: 12/17/2020
DRYER MAYTAG MEDC300XW0 "Arrived n site for dryer not starting and making humming noise. Tested operation to verify failure and found unit working. Disassembled unit, inspected blower wheel and terminal block. Found no signs of damage. Assembled unit and tested operation. All tested good. Spoke with customer on possible failures."
Near Marble Falls, TX 78654
Cliff
Job Details: 12/17/2020
WASHER MAYTAG MVWB765FW3 Arrived on site to diagnose a washer that is making popping sound during agitation. Tested all parts and components and found no abnormal operation or failing parts. Advised customer and noises to be expected during cycling. No further repairs are needed and no leaks were found at time of service.
Near Austin, TX 78737
Brandon
Job Details: 12/17/2020
WASHER WHIRLPOOL MHW6630HC0 "Arrived on site for customer complaint of leak, found leak coming from door bellow seal, I cleaned door, unit sealed and tested good."
Near Austin, TX 78705
Jacob
Job Details: 12/17/2020
OVEN WHIRLPOOL WFE515S0JS0 Arrived onsite for door to unit not opening correctly. Looked at door. Upon further inspection. Found that the right hinge was broken. Did not have part with me. Office to reschedule ; snapped 1 QuickPics
Near Del Valle, TX 78617
Matthew
Job Details: 12/17/2020
REFRIGERATOR GE GSH25JFXNBB "Arrived onsite for freezer not freezing. Initial inspection showed signs of defrost issues not allowing cold air to circulate. Unit was given time to defrost. Upon inspection found broken heater. Replaced heater, tested unit and unit is functioning properly. Job complete"
Near Dripping Springs, TX 78620
Brandon
Job Details: 12/17/2020
RANGE FRIGIDAIRE FGGF3685TSA "Arrived on site for customer complaint of unit not heating, found failed bake ignitor, I replaced ignitor, unit tested good."
Near Austin, TX 78717
Justin
Job Details: 12/17/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site for dishwasher not drying dishes. I put unit into diagnostics mode and found no stored error codes. I ran test cycle and monitored amp draw from heater and found correct 8 amp draw the entire cycle. Found unit to be functioning as designed. Advised maintenance manager on rinse aid usage via user care guide. Call complete.
Near Georgetown, TX 78628
Jonathan
Job Details: 12/17/2020
COOKTOP JENN-AIR JED8345ADB15 "Arrived on site for cooktop front switch left stem broken. Inspected unit and work area. Found switch will need to be replaced. Disassembled unit to gain access to switch. Wired switch and found new design on switch it not allow it to be incorrect position. Called Whirlpool tech support and spoke with Adrian. He stated wires can not be spiced, will need to wire harness. He stated wire harness if is available is designed for new switch. Sr#7729529540. ; ordrng 1 WIREHARNESS (PART RESEARCH )"
Near Georgetown, TX 78633
Tommy
Job Details: 12/17/2020
WASHER WHIRLPOOL WTW5000DW1 Arrived onsite for washer not moving past sensing. Upon arrival found unit had no error codes. Put unit through manual test and found your lid lock was not secured. Secured lid lock and tested. Unit is now operating as designed . Job Completed.
Near Georgetown, TX 78633
Tommy
Job Details: 12/17/2020
REFRIGERATOR WHIRLPOOL WRF954CIHV01 Arrived onsite for ice maker not dispensing ice. Upon arrival found unit was making ice and dispenser door would open but unit ice motor was not rotating ice out. Found unit panel was not sending voltage to motor. Ordering panel UI.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11330648 (PANEL UI)
Near Austin, TX 78703
Leonardo
Job Details: 12/17/2020
DISHWASHER KITCHENAID KDTM504EPA1 Arrived on site to test unit for loud noise and not washing. Test unit and found loud noise to be fill valve not opening all the way not allowing enough water in making unit not wash correctly.
Near Georgetown, TX 78628
Jonathan
Job Details: 12/17/2020
DRYER WHIRLPOOL MDG3500BWQ "Arrived n site for dryer baffle had fallen off. Inspected unit and work area. Gained access to bottom of dryer to find missing baffle screws. Found both screws. Found baffle holes stripped on old baffle. Will need to replace baffle to repair. Installed new baffle and assembled unit. Tested operation, all tested good.
Near Georgetown, TX 78628
Jonathan
Job Details: 12/17/2020
REFRIGERATOR MAYTAG MFX2571XEM0 "Arrived on site for refrigerator not producing ice. Inspected unit and work area. Jumped ice maker cycle and found not advancing. Tested voltage to ice maker and found correct. Found failed ice maker.Removed failed ice maker and installed new. Monitored ice maker operation. All tested good, no water leaks detected.
Near Pflugerville, TX 78660
David S
Job Details: 12/17/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM02 Arrived on site for fridge not making ice or dispensing water. I inspected the unit and work area. I spoke to the customer and found out the issue started after they replaced the water filter. I inspected the water filter and found it only partially installed. I removed and reinstalled the water filter. I tested the water dispenser and the ice maker and found not working as designed. Job complete.
Near Dripping Springs, TX 78620
Brandon
Job Details: 12/17/2020
DISHWASHER WHIRLPOOL WDF760SADM3 "Arrived on site to replace wash motor, after replacing, unit tested good."
Near Austin, TX 78737
Leonardo
Job Details: 12/17/2020
VENTHOOD WHIRLPOOL WVW7336JS0 Arrived on site to replace chimney. Replaced part test unit and unit test good job complete.
Near Austin, TX 78732
David
Job Details: 12/17/2020
DRYER WHIRLPOOL WED8740DW1 Arrived on site to follow up on dryer making squeaking noise. Ran unit again and could hear minor squeaking coming from where the rear felt seal was rubbing on the bulkhead. Advised customer we can try and replace the rear seal or drum to resolve. They opted for no further repair and will live with the sound. Call complete.
Near Leander, TX 78641
Lou
Job Details: 12/17/2020
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived on site to install previously diagnosed and ordered part. Due to the fill tube harness being broken, I removed and replaced the fill tube harness and tested ice maker harvested and filled with water. Recommended that the customer allow the unit approximately 24 hours to make ice and to dump the first two batches of ice. No water leaks observed during service, job completed."
Near Bee Cave, TX 78738
Richard
Job Details: 12/17/2020
WASHER WHIRLPOOL WFW3090JW0 Arrived onsite for the washer not powering on. During testing found that the washer is not responding. Will intermittently turn on . Will need to replace UI and control. Ordering parts and office to schedule ; ordrng 1 W11367297 (UI) and 1 W11334214 (Control)
Near Lago Vista, TX 78645
Wesley
Job Details: 12/17/2020
REFRIGERATOR WHIRLPOOL WRB322DMBW01 Arrived onsite and found faulty control causing not to cool intermittently. Replaced control. Unit is now operating as designed.
Near Austin, TX 78704
Luis
Job Details: 12/17/2020
ICE MACHINE KITCHENAID KUIX535HPS00 "Arrived on site for no ice. Ran diagnostics no water entering reservoir,no voltage at valve diagnosed a defective water sensor in pump,replaced pump assembly,y ran diagnostics good water flow. Unit passed all other diagnostic test. ; used 1 W11325175 ( Pump) from stock"
Near Austin, TX 78746
Kevin
Job Details: 12/17/2020
DISHWASHER GE GSD2100V55BB
Near Cedar Park, TX 78613
Justin
Job Details: 12/17/2020
WASHER WHIRLPOOL WTW5000DW3 "Arrived on site for washing machine making loud noise when in use. Put unit into diagnostics mode and ran test cycle. Found unit to be walking forward during spin. Put unit into manual spin and again found it to be walking forward, but not making excess noise. Drained tub and gained access to gear case. Gear case was good. Found unit to be unleveled, I leveled unit. Tested unit again and unit began working as designed. Advised customer on function of spin via user care guide. Call complete."
Near Meadowlakes, TX 78654
Cliff
Job Details: 12/17/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site to replace handle for refrigerator. Replaced handle and all is now functioning properly. No leaks were found at time of service.
Near Austin, TX 78731
Kevin
Job Details: 12/17/2020
WASHER WHIRLPOOL WFW560CHW2 "Arrived on site and inspected washer and found saved error code F8E1, Set washer into a diagnostic cycle and everything is operating properly except cold water has a lot of air in the line. Water is on the six floor of a new apartment building. Air in the line is likely the reason for the washer giving the long fill error code when initially tested by builder/installer. Washer is operating properly at this time, no water leaks from connections at time of service, job complete"
Near Austin, TX 78751
Luis
Job Details: 12/17/2020
REFRIGERATOR KITCHENAID KRFF302ESS01 "Arrived on site for door issues and drawer. Found mullion sitting too low causing mullion not to enter housing,raised mullion divider tested door operation good. Replaced damaged left side end cap and cover.
Near Austin, TX 78731
Kevin
Job Details: 12/17/2020
RANGE WHIRLPOOL WFE515S0JS0 "Arrived on site and replaced dented console, job complete"
Near Manor, TX 78653
Matthew
Job Details: 12/17/2020
RANGE FRIGIDAIRE FFGF3012TBA "Arrived onsite to replace previously diagnosed part.Replaced valve, tested unit and unit is functioning properly. Tested connections to insure no gas leaks were present. No leaks found. Job complete"
Near Bastrop, TX 78602
Scott
Job Details: 12/17/2020
OVEN MAYTAG MER6775AAS Arrived on site for upper oven not heating properly . Found bake element burned out . Ordering element . Call to set return .; ordrng 1 74004105 (BAKE ELEMENT UPPER )
Near Dripping Springs, TX 78620
Brandon
Job Details: 12/17/2020
DISHWASHER GE GDF510PSJ5SS "Arrived on site for customer complaint of unit having loud noise, found noise coming from failed drain pump. I replaced drain pump, unit tested good."
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 12/17/2020
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site to install previously diagnosed part. Mike arrived and he took the knob inside to slide on. Job completed
Near Round Rock, TX 78665
Jimmy J.
Job Details: 12/17/2020
ICE MACHINE WHIRLPOOL KUIX535HPA00 Arrived on site for Ice maker was on and now all of a sudden its turned off. Sounds like something is running but can't turn it on or. Plugged in ice maker. Found all LED’s not lit up. I could hear it running. Removed back cover and I plugged the pump directly into the wall outlet and the pump turned on. This tells us the pump is faulty. Removed pump and installed new pump. Turned ice maker back on and all LED’s lit up and ice maker began calling for water. No leaks detected. Job completed.
Near Austin, TX 78717
Lou
Job Details: 12/17/2020
DISHWASHER WHIRLPOOL WDT720PADM0 "Arrived on site to inspect dishwasher door falling open. Upon further inspection, I found the left hinge pad missing. Customer provided a new pad and advised they wanted two new fresh lids on the unit.I removed and replaced the both friction pads and test3d the door. Unit is operating as designed. No water leaks observed during service, job completed."
Near Austin, TX 78747
Andrew
Job Details: 12/17/2020
REFRIGERATOR KITCHENAID KRFC604FSS02 Arrived on site to pick up temp logger. Customer had temp logger on porch. ; saved tckt
Near Cedar Park, TX 78613
Justin
Job Details: 12/17/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site for a refrigerator making loud grinding noise. Upon arrival customer played a video of the noise inside the top left of the refrigerator by baffle. I put unit into diagnostics mode and into test 3 opening and closing baffle, heard loud grinding noise from this action. Gained access to baffle and replaced with new one. Tested unit again and no noise was heard. Unit working as designed. Call complete."
Near Florence, TX 76527
Tommy
Job Details: 12/17/2020
RANGE GE JBP66W0B4WW Arrived onsite for bake element not heating in range. Upon arrival found unit element damaged. Ordering new bake element. .; ordrng 1 CNOTE (FIRST AVAILABLE ) and 1 WB44T10011 (BAKE ELEMENT )
Near Pflugerville, TX 78660
David S
Job Details: 12/17/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived on site to install previous diagnose part. I gained access to the ice maker fan and replaced with new. I tested the unit and it is operating as designed. I did a temp check in the freezer and found it at 0 degrees. Job complete.
Near Austin, TX 78741
Leonardo
Job Details: 12/17/2020
OVEN WHIRLPOOL WFG520S0AS2 "Arrived on site to test unit for oven not igniting. Test unit and can hear the igniter clicking but no gas coming out. Found bad valve
Near Austin, TX 78730
Luis
Job Details: 12/17/2020
REFRIGERATOR KITCHENAID KFIS25XVMS3 "Arrived on site for no ice. Found ice cubes stuck in housing,removed obstruction tested icemaker,icemaker ran through a harvest and filled with water weak water flow,advised customer to have plumbing checked if weak water flow ice cubes will be small and can get stuck during ice dump."
Near Florence, TX 76527
Tommy
Job Details: 12/17/2020
OVEN FRIGIDAIRE FFET3025PSC Arrived onsite for previously diagnosed parts. Upon arrival turned unit off from breaker. Pulled unit. Removed bottom door. Removed top. Replaced hidden bake element titling unit back to access with the help of JS. Replaced bake element and unit control. Placed unit top and door on. Placed unit back into place. Turned unit back on at breaker. Preformed heat test. Found unit is now heating correctly. Job Completed.
Near Austin, TX 78752
Jacob
Job Details: 12/17/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Arrived onsite for unit making noise. Got to the apartment unit. Customer said it has been making noise since in house maintenance had move the unit around. Decided not have us look at the unit. No issues at this time. Job complete
Near Hutto, TX 78634
David S
Job Details: 12/17/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for fridge not cooling. I inspected the unit and work area. I found UV dye in the fresh food section drip pan. I gained access to the evaporator and found up dye leaking from the evap. I also found the drip pan broken and the enclosure broken as well. I evacuated the system. I removed the failed evaporator and damaged enclosure. I replaced the evaporator, enclosure, and the drip pan new. I preformed a vacuum test on the system while isolating the fresh food evaporator, I found the pressures holding. I put a measured charge into the system and found all pressures good and a good frost pattern forming on the evaporator. The unit is cooling as designed. Job complete."
Near Austin, TX 78749
Leonardo
Job Details: 12/17/2020
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on site to test unit for no water. Test unit and found unit full of water. Removed water and found bad drain pump. Replaced pump test unit and unit test good job complete.
Near Bee Cave, TX 78738
Richard
Job Details: 12/17/2020
WASHER WHIRLPOOL WFW3090JW Arrived onsite for the washer door will not open. During testing found that the drain pump is running and door will not unlock. Will need to replace the controls . Ordering parts and office to schedule ; ordrng 1 W11334214 (Control board) and 1 W11367297 (uI)
Near Round Rock, TX 78664
Jimmy J.
Job Details: 12/17/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived on site for The top ice maker is not making ice. (SAME ISSUE AS BEFORE). Placed fridge in diagnostics and ran test 56. Error was ice maker motor had lost position. Removed ice maker and installed new ice maker. Ran diagnostics test 56 and got no errors. Ran test 57 and fridge went through the entire harvesting test. No leaks detected. Fridge operating as designed.
Near Austin, TX 78717
Lou
Job Details: 12/17/2020
OVEN KITCHENAID KODE500ESS02 "Arrived on site to inspect wall oven error code. Upon further inspection, I pulled the unit from the wall and inspected the junction box due to the error code F9E0. Found box wired correctly. Following the tech sheet, I cycled the power to the unit and checked error codes and found F9E0 & F6E1. I tested the unit in Bake at 350 degrees and while testing I found the k10 relay arcing. The unit completed preheat with no errors. Following the tech sheet, I tested the elements at the control Ned all were within range. I tested the relays at the PX1 and PX4 and found them open. I removed and replaced the main control and retested and unit is operating as designed. Job completed."
Near Kyle, TX 78640
Andrew
Job Details: 12/17/2020
MICROWAVE WHIRLPOOL MH1170XSB2 "Arrived on site to test unit for fan not working. Found bad fan motor. Replaced motor, tested unit, unit works good. Inspected control board and found a burnt spot. . ; ordrng 1 8206360 (cntrl-elec)"
Near Kyle, TX 78640
Andrew
Job Details: 12/17/2020
MICROWAVE WHIRLPOOL MH1170XSB2 "Arrived on site to test unit for fan not working. Found bad fan motor. Replaced motor, tested unit, unit works good. Inspected control board and found a burnt spot. . ; ordrng 1 8206360 (cntrl-elec)"
Near Georgetown, TX 78628
Jonathan
Job Details: 12/17/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "Arrived on site for refrigerator dispenser lights stay on and only dispensing crushed ice. Found dispenser light turned on and shown customer how to change. Found ice container pin stuck below solenoid. Corrected ice container and tested. All tested good, no water leaks detected."
Near Bastrop, TX 78602
Scott
Job Details: 12/17/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "Arrived on site for fridge not making ice . Customer did inform me the IM has been producing ice for past couple days . Ran diagnost all checked normal . Fans ,door switches , dampener door , IM all checked normal . No frost build up. Did find food items stacked in front of vent on ice box . Recommended not to block air flow . No water leaks detected at time of service. Job complete."
Near Pflugerville, TX 78660
Andy
Job Details: 12/17/2020
OVEN WHIRLPOOL WOD51EC0AS04 Arrived on site for oven not heating properly. Tested and inspected unit and found failed temperature sensor. Ordering needed part. Will bring control in case needed. Office to schedule return trip.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 2 W10859573 (sensor)s
Near Georgetown, TX 78633
James
Job Details: 12/17/2020
REFRIGERATOR WHIRLPOOL KFIV29PCMS01 "Arrived on site and installed new fan, adapter, ice maker and shims. Removed all ice build up from under and behind evaporator housing and air tower. Used silicone to seal evaporator housing and reassembled unit. Tested operation and found unit working properly. Job complete"
Near Austin, TX 78703
Jacob
Job Details: 12/17/2020
MICROWAVE KITCHENAID KMBS104ESS02 Arrived onsite to replace display ordered by previous tech. Replaced display. Tested unit. Unit test good. No issues at this time. Job complete
Near Cedar Park, TX 78613
Lou
Job Details: 12/17/2020
WASHER MAYTAG MVWX655DW1 "Arrived on site to install previously diagnosed and ordered part. Due to the control failure, I removed and replaced the main control and calibrated. Tested in diagnostics and unit operated as designed. . I tilted the unit back and inspected all wiring and hoses underneath the unit and found all good. I advised the customer of my findings. No water leaks observed during service, job completed."
Near Salado, TX 76571
James
Job Details: 12/17/2020
DRYER GE GTD75ECPL0DG Arrived on site and tested operation. Tested fuses and heating element. Found all functioning properly. Inspected blower for obstructions and found none. Unit is heating but is holding onto heat and not exhausting out properly. Instructed customer that the vents in the wall to outside need to be inspected for obstructions and cleared. Job complete
Near Bastrop, TX 78602
Scott
Job Details: 12/17/2020
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site for control not responding or changing bye itself . Ran diagnostics got UI error . While using keypad unit would change without any prompting . Ordering UI and gaskets . Call to set return . ; ordrng 1 W11226314 (GASKET ) and 1 W11297709 (UI CONSOLE )
Near Pflugerville, TX 78660
David S
Job Details: 12/17/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on site for icemaker leaking. I inspected the unit and work area. I found the ice maker missing the shutoff arm and extension. I also found the ice container over full of ice. I cleared the ice out and found the ice maker had failed. I replaced the ice maker and found it filling with no leaks. Without the shut off arm ice is clogging the ice maker not allowing it to fill and cycle properly. I am ordering the shut off arm and extension to complete the repair..; ordrng 1 W11226459 (SHUTOFF ARM) and 1 WPW10351019 (extension)
Near Georgetown, TX 78628
Tommy
Job Details: 12/17/2020
OVEN WHIRLPOOL JJW3830DP01 "Arrived onsite for F2E1 shorted or stuck key. Upon arrival put unit through full 5 minute reset, still unit was stuck. Ordering control panel, unit will need authorization. Tested connections and removed then tightened. Unit still has error and will need new UI.; ordrng 1 CNOTE (NEEDS AUTHORIZATION ) and 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11232121 (CONTROL PANEL )"
Near Belton, TX 76513
Tyler
Job Details: 12/17/2020
WASHER LG WM8000HVA Arrived on site for washing machine that according to customer was leaving Water and suds in door seal and not allowing it to drain. Customer did state however that for the most part the unit did seem to drain just fine inside the actual tub area with a closer. Upon further inspection I found that the reason the door seals and keeping too much water and soap in there was because I had a tiny clog sitting right inside of the line that goes from the seal back into the outer tub assembly. Then instructed the customer on how to prevent that particular issue from reoccurring and gave them instructions on how often they should clean the washer out with a tub cleaning cycle selection based off how many times a week/month they’re using the washer. Unit overall is functioning as designed upon completion of diagnosis. There was no leaks before during or after diagnosis. Call complete
Near Austin, TX 78731
Kevin
Job Details: 12/17/2020
WASHER MAYTAG MVWB835DW2 "Arrived on site and inspected washer and found cold water valve is leaking. Removed Cove water valve and rearranged grommet and leaking has stopped for the time being. Customer wishes to still replace the valve. ; ordrng 1 W11165546 (Valve)"
Near Lago Vista, TX 78645
Wesley
Job Details: 12/17/2020
WASHER MAYTAG MHW8630HC1 Arrived onsite for complaint of leak and complaint of off balance. Found hair allowing for gasket leak. Explained to customer. Also complaint of off balance.
Near Driftwood, TX 78619
Brandon
Job Details: 12/17/2020
REFRIGERATOR KITCHENAID KSSC48QMS01 "Arrived on site for customer complaint of unit making noise, not dispensing ice, and beeping. Found unit was not dispensing ice due to motor not activating, found unit had loud noise coming from evaporator fan motor, found unit shutting on and off causing the beeping. Found failed control board, failed fan motor, failed ice door kit. Ordering parts. ; ordrng 1 W10823377 (Ice door kit) and 1 Cnote (Auth/office to reschedule)"
Near Cedar Park, TX 78613
Tommy
Job Details: 12/17/2020
DISHWASHER MAYTAG MDB8959SKZ0 Arrived onsite while waiting on drain pump. Found unit hose had piece of metal cutter stuck in it. Removed piece and tested. No signs of leaks during service.; O-emld tckt
Near Lago Vista, TX 78645
Wesley
Job Details: 12/17/2020
DRYER MAYTAG MED8630HC1 Arrived onsite for and advised customer on the issue with her lit trap leaving some lint behind. Advised her that her dryer is operating properly. Advised on ways to clean the lint trap. Made adjustment to improve lint trap fitting in the housing to repair. All checks good.
Near Austin, TX 78741
Kevin
Job Details: 12/17/2020
DRYER WHIRLPOOL WED4850HW0 "Arrived on site and inspected dryer and found airflow is good, but dryer will not heat 127°. Its affected incoming power and found 213 V from L1 to neutral, 120 V from L2 to neutral, 120 V from L1 to L2. Incoming power is incorrect apartment maintenance was present and saw the problem as well. Outlet will need to be corrected before dryer will work properly, job complete"
Near Austin, TX 78751
Matthew
Job Details: 12/17/2020
WASHER WHIRLPOOL WFW70HEBW1 "Arrived onsite to replace bellow that customer ordered from whirlpool. Removed old seal and cleaned build up around bellow seat. Replaced bellow, tested unit and unit is functioning properly. No leaks present at this time. Advised customer about regular cleaning to prevent heavy buildup and water retention in bellow and dispenser. Job complete"
Near Austin, TX 78752
Jacob
Job Details: 12/17/2020
WASHER WHIRLPOOL WET4027HW0 "Arrived onsite for unit not filling with water. Put unit in diagnostics, got F8E1 long fill. Tested unit. Did not hear valve attempt to turn on. Ordered parts. Request 2MAN and 2HR. Office to reschedule.; ordrng 1 REQUEST (2MAN) and 1 REQUEST (2HR) and 1 W11028052 (harns-wire) and 1 W11028053 (harns-wire) and 1 W11104057 (cntrl-elec)"
Near Austin, TX 78758
David
Job Details: 12/17/2020
WASHER WHIRLPOOL MVW7232HW0 Arrived on site to diagnose washer throwing F2E2 error. Error is due to Ui / Control not reading it. Blew out harness and retested but error persists. Ordering Ui and control to resolve. Office to schedule when part comes in. ; ordrng 1 W11419171 (CONTROL) and 1 W11478526 (CONSOLE UI)
Near Round Rock, TX 78664
Jimmy J.
Job Details: 12/17/2020
REFRIGERATOR WHIRLPOOL GI6SARXXF04
Near Killeen, TX 76549
Al
Job Details: 12/17/2020
REFRIGERATOR WHIRLPOOL ED5LTAXVL00 Arrived to install previously ordered parts.Found the socket was defective and needs to be replaced.Ordering socket and will return with the control.Office to reschedule the customer for return visit due to his schedule.Needs more work ; ordrng 1 4387478 (socket)
Near Harker Heights, TX 76548
Tyler
Job Details: 12/17/2020
MICROWAVE GE JVM1740SM1SS Arrived on site for microwave that was not allowing the turntable to work properly. Upon arrival I cannot find any error codes and diagnostics but I did however find that the mounting clips that turns the table between the glass plate and the motor was shattered and not grabbing onto the motor properly and after disassembling and accessing the motor I found of the motor is also burnt out and has burn marks around it I ended up replacing the glass plate mounting clip as well as the main motor for the turntable and retest of the unit and verify that everything is now functioning as designed. Call complete
Near Austin, TX 78759
David
Job Details: 12/17/2020
REFRIGERATOR MAYTAG PSD2450GRW Arrived on site to diagnose refrigerator with clumping ice. Found large ice formations in the box. Ran icemaker and found it dripping in the rear of the icemaker into the box. Replaced icemaker. Retested and drip is gone. Call complete.
Near Pflugerville, TX 78660
Andy
Job Details: 12/17/2020
REFRIGERATOR WHIRLPOOL WRF535SWHV02 "Arrived on site for refrigerator door issues and making noise. Tested and inspected unit, found noise from rattling copper tubing. Adjusted and added padding as needed. Adjusted doors. All operations are normal. No water leaks present at time of service."
Near New Braunfels, TX 78132
Noah D
Job Details: 12/17/2020
VENTHOOD WHIRLPOOL WVU17UC0JS0 "Arrived on site to inspect venthood for no lights, upon inspection found the blower working but the bulb spot open, replaced with a extra appliance bulb I carry. Job complete"
Near Austin, TX 78759
David
Job Details: 12/17/2020
OVEN MAYTAG MGR6875ADW "Arrived on site to diagnose range with upper oven not heating. Ran unit and found the bake element is not coming on at all. Found igniter bad and not glowing. Tested and found open line. Replaced igniter. Retested and unit is now working as designed. Call complete."
Near Austin, TX 78728
David
Job Details: 12/17/2020
RANGE WHIRLPOOL WFG525S0HS1 "Arrived on site to follow up on oven not igniting. Can hear igniter click, but element not lighting up and you can smell the gas. Bent the igniter slightly to close the distance to the manifold so that the spark can arc properly. Retested and unit now fires up 100% of the time. Call complete."
Near Leander, TX 78641
Lou
Job Details: 12/17/2020
WASHER WHIRLPOOL WTW7300DW0 "Arrived on site to inspect washer not completing cycles. Upon further inspection, I placed the unit in diagnostics showing error code F2E1. Cleared the code and continued with testing. Unit operated s designed, but during the agitation and spin cycles, the unit was very loud. I tilted the unit back and inspected underneath and found gearcase oil residue on the rotor, clutch and slider. I placed the unit in diagnostics again and tested the keypad and it operated as designed. I advised the customer of my findings. I am ordering the gearcase, slider, clutch and will need the control. Also ordering a CNOTE-AUTHORIZATION & CNOTE-LSO PER CUSTOMER REQUEST. Office to schedule return service due to availability of parts. I advised the customer that the gearcase is currently out of stock with ETA in getting it. No water leaks observed during service.; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST ) and 1 CNOTE (AUTHORIZATION ) and 1 W10734521 (slider) and 1 W10754448 (clu
Near Smithville, TX 78957
Scott
Job Details: 12/17/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB01 "Arrived onsite for a refrigerator to possibly replaced previous diagnosed sealed system parts. I found the compressor running but not pumping refrigerant. I found the system charged and the refrigerant clean. I replaced the compressor. I installed a low side service tap and a dye drier. I vacuumed the system and it held a 30 psi vacuum. I charged the system with the recommended charge. I tested the unit and found my low side pressure in a 15 psi vacuum and my high side pressure only getting to 75 psi. I couldn’t hear any refrigerant entering the evaporator. I removed the dryer and installed another one after prepping it and making sure it wasn’t restricted.
Near New Braunfels, TX 78132
Noah D
Job Details: 12/17/2020
REFRIGERATOR WHIRLPOOL WRF736SDAB12 "Arrrived on site to inspect fridge for excess condensation, upon inspection found the mullion receiving 14 volts, replaced mulion and UI due to dim lights. Complete"
Near Temple, TX 76502
Tyler
Job Details: 12/17/2020
WASHER MAYTAG MVWX655DW1 Arrived on site for lid that was cracking not shutting properly on top washer that has recently been repaired twice in the past year. Upon arrival I inspected the work area to see if there’s any evidence or signs of any miss handling or miss use but could not verify in any way that the customers were the cause of the issue. I then spoke with whirlpool tech line to try and see if there’s anything that we could do to help prevent this sort of issue but per whirlpool tech line they stated that sometimes with how the hinges sit inside the lid that when the unit goes into spin it will sometimes cause a little shake a bit which then cracks the inner plastic around that hinge which leads to the issue was having waffles recommendation is that we go ahead and replace the lid. Office To reschedule due to part currently out of stock.Sr# 7729530368; ordrng 1 W11117421 (lid)
Near Jonestown, TX 78645
Wesley
Job Details: 12/17/2020
WASHER WHIRLPOOL MHW6630HC0 Arrived onsite and found unit symptoms had corrected when customer had turned water on fully. Cleared error codes to prevent issues from lingering errors. All checks good.
Near Killeen, TX 76542
Tyler
Job Details: 12/17/2020
MICROWAVE GE JVM6175EK1ES Arrived on site for microwave that customer stated was still randomly giving a moisture sensor error and would not heat up anything if the microwave was set to certain settings for example but not limited to the popcorn setting the potato setting the defrost setting etc. upon arrival I put a cup of water in the microwave and I tested each preset feature on the microwave including but not limited to the features mentioned above such as popcorn defrost and potato settings. The customer also asked if we could run a test with some food in it and we put some potatoes in the microwave and ran the potato setting and potatoes cooked thoroughly and no moisture error ever showed I think all GE tech line to get further instructions on how to proceed. GE tech line stated that because the microwave was working at time of service that they do not have any recommendations on repair
Near Killeen, TX 76549
Al
Job Details: 12/17/2020
REFRIGERATOR FRIGIDAIRE FGUS2632LP2
Near Kyle, TX 78640
Leonardo
Job Details: 12/17/2020
RANGE WHIRLPOOL WFE505W0JZ0 Arrived on site to replace rf switch. Replaced switch test unit and unit test good job complete.
Near Killeen, TX 76542
Al
Job Details: 12/17/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived to inspect French door refrigerator not making ice or dispensing water.Tested ice maker and valve never filled the ice maker.Removed the customers filter and used the bypass and unit tested as designed.Customer will purchase a new filter .Job completed
Near Copperas Cove, TX 76522
Al
Job Details: 12/17/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 "Arrived to inspect water dispensing issues.Confirmed the complaint and replaced the customers filter with her bypass and unit tested as designed.Problem is with the filter, not the unit.Customer will return the filter for a new one at HD.Customer satisfied.Job completed"
Near Killeen, TX 76542
Al
Job Details: 12/17/2020
OVEN GE JBP65SM2SS Arrived to inspect range bake element issues.Confirmed the complaint and found it’s defective and will require replacement. WB44T10010 Office to reschedule the customer for return services.Needs more work ; ordrng 1 WB44T10010 (range oven bake ELEMENT)
Near Georgetown, TX 78628
Tommy
Job Details: 12/17/2020
OVEN WHIRLPOOL WOS51EC0HS00 Arrived.onsite for previously diagnosed parts. Upon arrival turned unit off at breaker. Removed unit from wall. Removed and replaced control and console. Put unit back into wall.
Near Killeen, TX 76542
Al
Job Details: 12/17/2020
WASHER WHIRLPOOL WTW7120HW Arrived to inspect washer power button issues.Confirmed the complaint and found the UI and main control lost connection.Unplugged and preformed a factory reset and unit tested properly to customers satisfaction.Job completed
Near Belton, TX 76513
Tyler
Job Details: 12/17/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ05 Arrived on site for refrigerator not dispensing ice or water. Upon further inspection of the unit the customer did state that after they had their floors remodeled that the fridge icemaker was making ice and dispensing as designed but they could still not get any water out of the water dispenser inside the freezer door. I was able to verify that the double solenoid water inlet valve was receiving the proper 120 V to it but the valve is not opening and letting water to the freezer dispenser door I then replaced water valve retested the dispenser and found that the unit is functioning 100% as designed with no leaks before during or after repair. Call complete
Near Jarrell, TX 76537
James
Job Details: 12/17/2020
REFRIGERATOR KITCHENAID KSRG25FKSS04 Arrived on site and found ice maker fill trough frozen and fill tube frozen. Cleared ice from fill tube and found water leaking from around fill tube in liner. Unit will need new fill tube to repair. ; ordrng 1 WP2256096 (fitting)
Near Harker Heights, TX 76548
Tyler
Job Details: 12/17/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 I’ve been on site to install previously diagnosed outer tub and supports for dishwasher. Upon arrival I found that the unit that needed repairs was still in its original packaging in the box inside of the customers garage and we were not instructed to install the machine but I did go ahead and install and repair the damage tub and transferred all the good hardware from the old unit to the new one. I also made sure to the best of my ability that all the seals hoses etc. were clamp down tight and would not give any chance of leaking once the unit is installed. Unit will work as designed call complete
Near Killeen, TX 76549
Al
Job Details: 12/17/2020
DRYER WHIRLPOOL MEDC465HW0 "Arrived to install previously ordered parts.Removed and replaced the the motor, wheel and door switch.Unit now works to customers satisfaction.Job completed"
Near Killeen, TX 76542
Al
Job Details: 12/17/2020
OVEN WHIRLPOOL WFE530C0ES0
Near Austin, TX 78745
Luis
Job Details: 12/17/2020
REFRIGERATOR WHIRLPOOL WRB329DMBM01
Near Dripping Springs, TX 78620
Brandon
Job Details: 12/17/2020
REFRIGERATOR WHIRLPOOL WRS973CIDM00 "Arrived on site for customer complaint of cooling issues, tested all thermistors, fans, and compressor. Found sealed system leak, ordering compressor, evaporators, filter drier. ; ordrng 1 W10695094 (Compressor) and 1 W10643261 (Evaporator) and 1 W10239732 (Evaporator) and 1 W10286069 (Filter drier) and 1 Cnote (Ss tech/2 hour job/ office to reschedule)"