Near Nolanville, TX 76559
Cliff
Job Details: 08/17/2020
REFRIGERATOR KITCHENAID KRMF606ESS01 "Arrived on site to replace previously ordered parts for refrigerator. Replaced icemaker, valve, adapter, shelf bracket, and bin. Tested unit and found all is functioning properly at this time. No leaks were found after services were performed."
Near Austin, TX 78703
Luis
Job Details: 08/17/2020
FREEZER WHIRLPOOL WZC3115DW01 "Arrived on site for cooling complaint. Per tech support installed a ui drier,vacuumed system down unit kept vacuum recharged system to manufacture spec. Found outlet tripping with vacuum pump,advised to have outlet checked. Powered unit on checked low side pressure good."
Near Austin, TX 78717
David S
Job Details: 08/17/2020
RANGE WHIRLPOOL WEG750H0HZ0 Arrived on site for oven touch screen not working. I inspected the unit and work area. I found the touch screen not working but the outer buttons responding. I power cycled the unit and the touch screen started working. I found the unit no connected to WiFi or a whirlpool app. I spoke to the customer about the smart appliances need to be connected to WiFi and a whirlpool app to work properly and receive updates. We connected the unit to WiFi and the whirlpool app. Unit is working as designed. Job complete.
Near Austin, TX 78746
Leonardo
Job Details: 08/17/2020
DISHWASHER WHIRLPOOL KDTE204GPS0 Arrived on site to replace tub. Replaced tub test unit and door closing correctly when lower rack not in. Found damaged bottom rack. Ordering new rack WPW10525642 and new upper rack W10727422 and upper left track W11259785 and upper right track office to reschedule. ; ordrng 1 W10727422 (UPPER RACK ) and 1 W11259785 (LEFT UPPER TRACK ) and 1 W11259786 (UPPER RIGHT TRACK ) and 1 WPW10525642 (LOWER RACK )
Near Temple, TX 76502
Jonathan
Job Details: 08/17/2020
MICROWAVE WHIRLPOOL WMH31017HS Arrived on site for microwave that’s making a sound when the fan is turned on. Inspected unit and work area. Tested unit and found fan making an abnormal sound. Remove microwave from the wall and replaced fan assembly. Tested unit and unit is working as designed. Call complete.
Near Austin, TX 78732
Brandon
Job Details: 08/17/2020
DRYER WHIRLPOOL WGD8500DC4 "Arrived on site for customer complaint of loud rattling noise, found broken blower wheel and vibration on exhaust pipe, I replaced blower wheel and added dryer pads to exhaust pipe, unit tested good."
Near Pflugerville, TX 78660
Paul
Job Details: 08/17/2020
OVEN WHIRLPOOL WOS72EC0HS01 Arrived site for a wall oven not heating up to temp. I tested the oven and had no heat. I tested voltage between the main control and TOD and had no voltage. I tested L1 to ground and had 121VAC. I tested L2 to ground and only had 17VAC. I explained to the customer what was wrong and advised them getting the electrician out to resolve the issue. Call complete.
Near Kyle, TX 78640
Richard
Job Details: 08/17/2020
REFRIGERATOR WHIRLPOOL GI7FVCXWY00 Arrived onsite for the refrigerator water dispenser is loud during operation. During testing found that that water valve assembly in the back of the refrigerator next to compressor is making a loud noise during operation. Replaced water valve and noise is gone. Complete
Near Liberty Hill, TX 78642
Jonathan
Job Details: 08/17/2020
RANGE WHIRLPOOL WFE505W0HB1 "Arrived on site for range not heating. Inspected unit and work area. Found previous floor damaged from range (see SD-QuickPic). Performed diagnostics and tested voltage to unit and found found wire harness burnt and cord burnt, possible due to loose connection at terminal block (see SD-Pic). Found wire harness to short to connect to terminal block. Will need to replace wire harness and terminal block. Customer will need to provide power cord. Found not ETA available on part, office to schedule appointment when ETA is available. ; ordrng 1 SEENOTE (SCH APT) and 1 W11416047 (HARNESS)"
Near Georgetown, TX 78626
James
Job Details: 08/17/2020
REFRIGERATOR WHIRLPOOL WRS973CIHZ00 Arrived on site and tested operation. Found fresh food door sitting higher than freezer door. Found floor has low spot at rear right wheel causing alignment issue. Adjusted feed to align better. Unit tests good. Job complete
Near Georgetown, TX 78633
Tyler
Job Details: 08/17/2020
REFRIGERATOR WHIRLPOOL WRS571CIDM01 Arrived on site to diagnose refrigerator not cooling properly. After running diagnostics on the thermostat and other cooling functions in the fridge I could not find any error codes or any indication that anything is wrong I took temp readings of the freezer when I first arrived and it was sitting right at 2.5°. The only indication of an issue that I could find was the compressor was overheating just a bit more than it is recommended for it I indicated the customer that due to the fact that the fridge is working upon arrival it is very hard to give an accurate description of what could be wrong I instructed the customer to take temperature readings twice a day once in the morning and once in the evening for at least one week and informed him that we would give a courtesy call one week from today. Unit is functioning as designed upon completion of diagnosis. Call complete
Near Georgetown, TX 78633
Tyler
Job Details: 08/17/2020
DRYER WHIRLPOOL WED5620HW1 Arrived on site for dryer is making a rattling noise and running. After running a few test cycles I found that the roller repair kit for the dryer was just needing to be replaced the old rollers were starting to have internally bad bearings. After replacing the rollers a retest in the unit there’s no longer a rattling sound and unit is working as designed. Call complete
Near Volente, TX 78641
Lou
Job Details: 08/17/2020
REFRIGERATOR JENN-AIR JF42NXFXDE02 "Arrived on site to inspect refrigerator freezer & fresh foods lights not working. Upon further inspection, I found the freezer lights and two fresh foods lights out. I removed and replaced the FC lights and tested operation. All lights are operating as designed. No water leaks observed during service, job completed."
Near Austin, TX 78717
Kayman
Job Details: 08/17/2020
COOKTOP WHIRLPOOL WCG97US6DS00 Arrived onsite to install previously diagnosed parts. Upon removing the cooktop I found extensive damage to the internals of the unit. Pics in SD quick pic. Will need to order more parts for repair. Ordering ignitor x 5 (W10852959) tubing center (W10566296) tubing center simmer (W10566297) screw x 10 (W10443110) office will need to get AUTHO and RS with customer. ; ordrng 10 W10443110 (screw)s and 1 W10566296 (tubing-gas) and 1 W10566297 (tubing-gas) and 5 W10852959 (igntr-surf)s
Near , TX 78628
Jonathan
Job Details: 08/17/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site for dishwasher not dissolving soap. Performed diagnostics mode, no error codes. Found unit not filling with water. Inspected float switch and water to unit. Found water in off position. Turned water on and ran through test mode. Monitored test cycle operation. Found dispenser opened. All tested good, no water leaks detected durning service. Spoke with customer on user care guide."
Near Leander, TX 78641
Jonathan
Job Details: 08/17/2020
WASHER WHIRLPOOL WTW4855HW "Arrived on site for washer not spinning. Performed diagnostics mode and checked fault codes. Found fault code F7-E1 speed basket fault. Ran manual heavy agitation and found motor turning but not moving wash basket. Gained access to motor and capacitor. Found belt off of pulley. Installed belt and tested agitation. Found working. Ran calibration cycle and automatic test cycle. All tested good, no water leaks detected."
Near Temple, TX 76502
Jonathan
Job Details: 08/17/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site for dishwasher that has insulation falling out. Inspected unit and work area. Found issue is with the insulation underneath the unit. There is a white insulation piece that sits on the wire harness cover that is falling down on the left side of the unit when the doors open and close several times. Applied adhesive to the insulation to keep it up on two hooks it sits on. Advised customer to give the adhesive 24 hours to cure. Call complete.
Near San Marcos, TX 78666
Robert
Job Details: 08/17/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site to replace UI from previous diagnosis. Replaced UI. Tested unit, unit works good. No leaks detected. Job complete."
Near Austin, TX 78703
Kevin
Job Details: 08/17/2020
ICE MACHINE KITCHENAID KUID308ESS0 "Arrived on site and inspected ice machine and found wiring on grid cutter is broken. Customer has had icemaker on for several hours and there is two batches sitting on top of grid cutter. ordrng 1 W10919199 (grid-cuttr)"
Near Round Rock, TX 78681
Kayman
Job Details: 08/17/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived onsite for refrigerator with frost build up in freezer. Upon inspection I found a large sheet of ice in the bottom of the freezer and I could tell the drain pan was frozen over. I steamed out the drain pan but the water would just sit there and not drain. I removed the drain tube at the back and I noticed a small piece of red plastic in the drain funnel tube. I fished out the plastic piece and the unit drained as designed. I sealed any air gaps in the drain tube with silicone. I reassemble the unit and ran a defrost cycle to make sure the defrost heater was ok. The unit defrosted as designed. I also noticed the left side of the freezer wasn’t closing all the way I manipulated the door bracket slightly and fixed the gap issue. Job complete.
Near Austin, TX 78758
David
Job Details: 08/17/2020
MICROWAVE WHIRLPOOL WMH32519HZ3
Near Kyle, TX 78640
Jacob
Job Details: 08/17/2020
DRYER MAYTAG MEDB835DW4 Arrived onsite for unit heating too much. Tested unit. Replaced thermostat. Tested unit. Unit test good. No issues at this time. Job complete
Near Lockhart, TX 78644
Richard
Job Details: 08/17/2020
DISHWASHER WHIRLPOOL WDF330PAHB2 Arrived onsite for the dishwasher not drying properly. Ran diagnostics and found no error codes. All functions worked good and the heating element came on. Customer is using rinse aid. Called tech line and they stated to set the rinse aid setting to the highest level and to be sure to run the hot water before turning dishwasher on and to use the heat dry and high temp setting on the dishwasher. Sr# 7728549652. Complete
Near Cedar Park, TX 78613
Lou
Job Details: 08/17/2020
WASHER WHIRLPOOL WFC8090GX0 "Arrived on site to inspect washer/dryer combo leaking water. I placed the unit in diagnostics showing no error codes. Tested the cold water valve and found that the unit is leaking from the front and running down the counterweight in the middle and on the left side. I removed the top panel and tested water flow again and did not see any leaks coming from the below or the dispenser housing/hoses. All were dry. I drained the water and tilted the unit back and found where the water leak is coming from the counterweight bolts in the center and the left side. I removed the bellow and inspected the front of the weight and it appears that the water leak is coming from a cracked tub where the weight bolts are mounted into the tub. When I tested the water again, I could see the water going directly to the front of the tub/basket and not hitting the bellow.
Near Lampasas, TX 76550
Al
Job Details: 08/17/2020
RANGE JENN-AIR JDS1750FS0 "Arrived to inspect front right burner and blower fan issues. While customer was showing me how the flame is igniting down inside the front right burner
Near Austin, TX 78750
David
Job Details: 08/17/2020
DISHWASHER AMANA ADB1100AWB Arrived on site to install door handle. Installed door handle and retested. All is now working as designed. Call complete.
Near Buda, TX 78610
Leonardo
Job Details: 08/17/2020
OVEN WHIRLPOOL GW397LXUS06 Arrived on site to test unit for gas smell. Test unit and found hole on bake burner releasing more gas then more creating gas smell.
Near Austin, TX 78748
Luis
Job Details: 08/17/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site for no ice. Ran diagnostics,no errors on icemaker ran fan test passed some air flow,ran fill test no water,powered on heater,defrosted fill tube,found harness not making a full connection into harness. Installed harness fully,ran fill test passed."
Near Georgetown, TX 78633
Lou
Job Details: 08/17/2020
DISHWASHER JENN-AIR JDB9800CWS2 "Arrived on site to inspect dishwasher with erratic washing cycles. Upon further inspection, customer advised the unit would wash and have intermittent pauses. They would cycle the power to the unit and start again. I placed the unit in diagnostics showing error code F5E2. Cleared the code and continued with testing. Unit operated as designed and I had my multimeter on the black wire at the junction box testing amp draw of the components. All showed good amp readings. I removed the outer door panel and tested ohms to the motor, element, fan and door latch and all were good. Due to the intermittent issues I removed and replaced the main control and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Austin, TX 78745
Luis
Job Details: 08/17/2020
REFRIGERATOR WHIRLPOOL ER2CHMXPQ04
Near Austin, TX 78739
Brandon
Job Details: 08/17/2020
DISHWASHER WHIRLPOOL KUDS30FXSS1 "Arrived on site for customer complaint of unit not completing cycle, found error codes in diagnostic mode. Ran diagnostic test cycle, unit filled with water to proper water level, wash motor activated, diverter motor activated and switched from lower to upper spray arm. Unit drained and heated durning diagnostic cycle, ran normal cycle and watched for 20 minutes, found unit would cancel on its own, ordering OWI to try first and then control if that fails to correct the issue. ; ordrng 1 WPW10705575 (sensor)"
Near Austin, TX 78747
Kevin
Job Details: 08/17/2020
OVEN WHIRLPOOL WFG114SWB0 "Arrived on site and inspected range and found door trim has broken in the center, took pictures. A new one will be needed to correct the issue handle is still good but two mounting screws are missing from trim. Will need to order all three to complete repair; ordrng 1 WP8533842 (screw) and 1 WP98017767B (trim-door)"
Near Austin, TX 78702
Jacob
Job Details: 08/17/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived onsite for unit freezing food in the refrigerator side of the unit. Checked damper door. Damper was working as designed. Called Techline. Suggested that the shelving is wrong in the unit if the unit freezing some of the food. Shelf needed to be moved down and away from the thermistor and food not to block back of the refrigerator for air flow, and to change desired temperature 1 degree every 2 days till desired temperature is reached. Got sr#7728549401. Set the customers shelves as per Techline and took refrigerator temp to 38 degrees. No issues at this time. Job complete"
Near Austin, TX 78733
Leonardo
Job Details: 08/17/2020
VENTHOOD KITCHENAID KXD4636YSS5 Arrived on site to replaced motor assembly. Replaced motor assembly test unit and unit going up and down but fan not coming on. Called techline and they said to check the switches new switches were installed SR#7728551635Ordering new motor assembly new fan blower and new fan switch. Office to reschedule 2 hour job ; ordrng 1 2HOURJOB (2 HOUR JOB ) and 1 W10849492 (B LOWER ) and 1 W11088943 (CONTROL ) and 1 W11187731 (MOTOR ASSEMBLY)
Near Austin, TX 78723
Jacob
Job Details: 08/17/2020
DISHWASHER WHIRLPOOL WDF130PAHB0 Arrived onsite for unit not drying dishes properly. Tested unit. Found that element was only half working. Reset unit from breaker panel. Tested unit again. Found that heating element was working as designed. No issues at this time. Job complete
Near Mustang Ridge, TX 78610
Robert
Job Details: 08/17/2020
WASHER MAYTAG WFW6620HC0 "Arrived on site to test unit for UI not responding. Tested unit found bad UI. Replaced UI. Tested unit, unit works good. No leaks detected. Job complete."
Near Austin, TX 78748
Luis
Job Details: 08/17/2020
REFRIGERATOR KITCHENAID KFIS29BBMS00 "Arrived on site refrigerant leak at fresh food evaporator. Replaced evaporator and drier. Replaced harness assembly, secured thermistor to correct location on suction line using foil tape and a zip tie,per service pointer W11092686E replaced drip pan and cover,secured evaporator to liner using clamps and zip ties,secured cover with 4 screws. Vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly.
Near Dripping Springs, TX 78620
Brandon
Job Details: 08/17/2020
REFRIGERATOR WHIRLPOOL GD5NHAXMQ00 "Arrived on site for customer complaint of broken pieces falling off ice maker, found broken ice maker, I replaced ice maker, unit tested good."
Near Lockhart, TX 78644
Richard
Job Details: 08/17/2020
WASHER MAYTAG MVW6230HW0 Arrived onsite for the washer with error codes. Ran diagnostics and found error codes F1E1 ACU fault and error code F2E2 HMI disconnected from ACU. Will need to replaced UI and main control. Ordering parts and office to schedule ; ordrng 1 W11404470 (CONSOLE) and 1 W11419173 (CONTROL) and 1 W11478524 (UI)
Near Austin, TX 78750
David S
Job Details: 08/17/2020
WASHER MAYTAG MHW5630HW0 Arrived on site for power button not working. I inspected the unit and work area. I found the unit in control lock. I unlocked the control and put the unit into diagnostics mode. I did the ui touch test and found the control lock button going off on its own. I replaced the control UI and ran a diagnostics cycle. The unit is operating as designed.
Near Hutto, TX 78634
Paul
Job Details: 08/17/2020
REFRIGERATOR WHIRLPOOL WRT1L1TZYB01 "Arrived onsite for a refrigerator that is not cooling correctly. I found the FC cold but not freezing. I found the temp in the RC warm. I found the compressor extremely hot and the evaporator only had frost on the first tube across the coil with ice build up on the loop at the end of the first tube. I could hear the refrigerant flow start and stop at the capillary entering the evaporator. I suspect a leak on the evaporator where the ice is. The unit will need the sealed system components replaced. Ordering parts authorization, WPW10314205 evaporator, W10507884 compressor, WPW10143759 DRIER-UV, & W10913906 COUPLER.; ordrng 1 W10507884 (compressor) and 1 W10913906 (coupler) and 1 WPW10143759 (dryer) and 1 WPW10314205 (evaporator)"
Near Manor, TX 78653
Scott
Job Details: 08/17/2020
RANGE WHIRLPOOL WFG525S0JS0 Arrived on site for oven not lighting . Found igniter had turned away from gas tube not allowing spark to ignite gas . Replaced igniter . Ran several cycles @350 & 400:. Ignited first time on all starts .no gas leaks detected at time of service. Job complete .
Near Austin, TX 78702
Leonardo
Job Details: 08/17/2020
DISHWASHER WHIRLPOOL WDT780SAEM1 Arrived on site to replace control board and ui. Replaced both parts test unit and unit test good job complete. No leaks present at this time.
Near Austin, TX 78735
Luis
Job Details: 08/17/2020
REFRIGERATOR KITCHENAID KBSD608ESS00 Arrived on site for water leaking. Removed base grill,ran water dispenser found water leaking from wire and tube sleeve diagnosed a cracked waterline inside of freezer door,unit will need a new freezer door. Ordering freezer door and will need 2 techs to install door. AUTHO for 2 techs and door; ordrng 1 2MAN (2 MAN) and 1 AUTHO2TECHS and 1 W10800793 (FREEZER DOOR), states that autho needed"
Near Dripping Springs, TX 78620
Brandon
Job Details: 08/17/2020
DISHWASHER KENMORE 665.14573N612 "Arrived on site for customer complaint of dishwasher not washing, found failed sump assembly, I replaced sump assembly, unit tested good.
Near Austin, TX 78756
Jacob
Job Details: 08/17/2020
RANGE WHIRLPOOL KFGD500ESS04 Arrived onsite for unit for no power to unit. Looked at unit. Found that plug wire had been sliced into. Called Techline to report findings also to help with finding replacement wire harness. Got Sr#7728551600. Ordered part. Request 2HR. Rescheduled with customer. ; ordrng 1 REQUEST (2HR) and 1 W10745674 (harns-wire)
Near Austin, TX 78753
Scott
Job Details: 08/17/2020
DISHWASHER WHIRLPOOL ADB1400AGS1 Arrived on site for no water . Found floor switch had failed as well . Replaced switch . All checked normal . No water leaks detected at time of service. Job complete .
Near Austin, TX 78728
David
Job Details: 08/17/2020
RANGE MAYTAG MER6600FZ2 "Arrived on site to diagnose range with clock that would freeze and lose time. Replaced control and retested. Unit is now working as designed. Customer will follow up if issue repeats, however these are not WiFi enabled and clock is run by control. Call complete."
Near Austin, TX 78750
David S
Job Details: 08/17/2020
COOKTOP WHIRLPOOL JED8430ADW "Arrived on site for switch not working properly. I inspected the unit and work area. I found the switch had failed. I tried to gain access to the switch but could not remove the plastic cover due to the nut holding it is being rusted and seized on to the switch.
Near Georgetown, TX 78633
Tyler
Job Details: 08/17/2020
RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site for range leaking gas. After further inspection I found that the main gas supply line connecting the cut off valve to the oven was not properly tightened onto the oven after tightening the oven and testing all other connections with the gas sniffer I was able to determine that they were no other leaks in the range is ready to be used I also properly bled out the cooktop lines as well as the oven lions are in sure that everything lit quickly and efficiently for the customer. Call complete
Near Austin, TX 78734
Brandon
Job Details: 08/17/2020
OVEN WHIRLPOOL WOS5EC0AS04 "Arrived on site for customer complaint of bottom of oven ruined after foil fell onto oven cavity during cooking, unit still functioning
Near Austin, TX 78703
Jacob
Job Details: 08/17/2020
WASHER WHIRLPOOL MHW6630HC0 Arrived onsite to put feet on unit. Put on feet. No issues at this time. Job complete
Near Cedar Park, TX 78613
Lou
Job Details: 08/17/2020
RANGE WHIRLPOOL WFE320M0ES2 "Arrived on site to inspect range with no power. Upon further inspection, I pulled the unit from the wall and checked voltage at the wall and terminal block and got 220V. Checked voltage at the control and got the same. Unplugged I the unit and cycled the breaker and still no control power. I am ordering the main control and office to schedule return due to the part being OOS. Unit left unplugged and breaker off for safety. I contacted the apartment maintenance person and advised of my findings.; ordrng 1 W11122560 (cntrl-elec)"
Near Jarrell, TX 76537
Tyler
Job Details: 08/17/2020
REFRIGERATOR WHIRLPOOL WRS315SDHB01 Arrived on site for refrigerator that was not dispensing cold water. After further inspection I could not find any issues at all with the filter or the filter housing assembly. I spoke with Whirlpool Tech line (Sr# 7728553341) And the tech on the phone instructed me to ensure that the temperatures in the restrooms and freezer were at the right temps. I recorded a 0.3° temperature in the freezer and 37.3° temperature in the Ff section. Do you work for Techline instructed that if the pressure and temperature range that the water inside the fridge is cooling properly And that during the hot summer months the bottom that fridge will get a lot hotter near the compressor and the water line that goes from the reservoir to the dispenser have to run by the compressor both going into the reservoir and going out and therefore it will cause water to occasionally Heat up within the waterlines. I did however instructed customer to temperature read a piece of the
Near Georgetown, TX 78626
James
Job Details: 08/17/2020
WASHER WHIRLPOOL WTW4816FW2 Arrived on site and inspected gasket for rust. Found small line approximately 3 inches in length. Cleaned away with magic eraser and found hair line crack in porcelain coating of basket and rust line would not fully clean up. Unit will need new basket to repair. Office to schedule return services ; ordrng 1 W10554251 (spin basket)
Near Kyle, TX 78640
Leonardo
Job Details: 08/17/2020
RANGE WHIRLPOOL WFE525S0JS0 Arrived on site to test unit for burnout stay on high when in low setting. Replace switch test unit and unit test good job complete
Near Austin, TX 78725
Scott
Job Details: 08/17/2020
MICROWAVE AMANA AMV2307PFB3 "Arrived on site for error code . Found cabinet frame where interlocks are is bent and dented in multiple locations . Found also door is slightly bent down at control panel side . Tried to reshape frame and hinges . Still getting error code .
Near Austin, TX 78749
Luis
Job Details: 08/17/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Arrived on site for no ice. Found obstruction in fill tube,cleared out obstruction,ran icemaker through a cycle water filled icemaker"
Near Liberty Hill, TX 78642
Jonathan
Job Details: 08/17/2020
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site for oven not powering on. Customer stated that when power is cut off to house that it had taken over 12 hours for unit to power on. Performed diagnostics mode and found screen continued to freezer up and keys to respond as they should. Found failure is with UI. Informed customer that part is on back order. Office to schedule appointment when ETA is available on part.; ordrng 1 W11297709 (UI)
Near San Marcos, TX 78666
Robert
Job Details: 08/17/2020
OVEN JENN-AIR JJW3430DS03 "Arrived on site to replace UI from previous diagnosis. Replaced UI. Tested unit, unit works good. Job complete."
Near Liberty Hill, TX 78642
Jonathan
Job Details: 08/17/2020
REFRIGERATOR WHIRLPOOL KRFC704FBS00 "Arrived on site for filter lite not resetting and not dispensing ice. Inspected unit and work area. Found ice container cracked in front (see SD-QuickPic). Found ice ball developed at bottom of ice container and ice chute. Performed diagnostics mode and tested all operations. Found all components tested good. Crack in ice container is allowing warmer air and causing failure. Contacted parts department (SR). Will contact Lowe’s and see if they will approve to ship part to customer. All else tested good, no water leaks detected. ; ordrng 1 SEENOTE (SHIP DTC) and 1 W10910401/DTC (ICE CONTAINER )"
Near Austin, TX 78733
Luis
Job Details: 08/17/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site for no ice. Ran diagnostics fan running but weak,E5 error icemaker timed out,ran harvest passed,ran fill test passed. Diagnosed main control not sending correct voltage to fan,ordering a new main control ;
Near Jarrell, TX 76537
Cliff
Job Details: 08/17/2020
REFRIGERATOR WHIRLPOOL WRT318FMDM05 Arrived on site to diagnose a refrigerator that is not cooling properly. Tested unit and found temperature is correct in both sections. Homeowner advised me unit had frosted up prior to it being moved into the garage. Advised doors may not have closed or sealed properly causing ice buildup and cooling failure. No evidence of air leak in unit at this time and no further repairs are needed. No water is hooked up to you look at time of service.
Near Georgetown, TX 78628
Lou
Job Details: 08/17/2020
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Arrived on site to inspect refrigerator noises when dispensing water/ice. Upon further inspection, I tested the dispensers and while dispensing water, I could hear a loud water chatter. When dispensing the ice, the motor was very loud. I removed the chute plate and found the shaft bent and rusted. I attempted to remove the shaft and it would not come out. I tested the water dispenser by removed the left hinge cover and disconnecting the water line and dispensed water from the hinge and the chatter stopped. I attempted to correct the issue at the hinge by placing grease on the tube but it failed. I am ordering the water tube that goes from the left hinge into the door, ordering the dispenser motor and shaft and a CNOTE-LSO PER CUSTOMER REQUEST. will return with all prescreened parts. No water leaks observed during service. ; ordrng 1 W11126260 (tube-water) and 1 WPW10347114 (shaft)"
Near Austin, TX 78748
Luis
Job Details: 08/17/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived on site for filter issues. Found filter head not fully inserted to liner housing. Removed cover installed filter head fully to liner housing tested filter operation good unit working as designed
Near Luling, TX 78648
Richard
Job Details: 08/17/2020
WASHER WHIRLPOOL WTW7040DW1 Arrived onsite for the washer not turning on. During testing found that that the console is not responding. Will need to replace control board and console. Replaced control board and console and calibrated washer and washer tested good and no leaks detected complete
Near Austin, TX 78738
Luis
Job Details: 08/17/2020
REFRIGERATOR WHIRLPOOL ED5VHEXVQ01 "Arrived on site for damaged tube. Installed new tube from filter housing,turned on water ran water dispenser working,checked all tubing no leaks."
Near Georgetown, TX 78628
Tyler
Job Details: 08/17/2020
OVEN WHIRLPOOL WOD51EC0HS00 Arrived on site for an oven that would not give sound responses whenever you program the oven. After running a diagnostic center no error codes and no signs of physical or software issues and the oven itself was connected to Wi-Fi properly. Ran a test to make sure the main power board was sending all the power and show to the user interface and everything is functioning fine found that the pre-installed speaker that is built the user interface has quit working we will need to order a new user interface panel and return to install it. Office to reschedule due to part being currently unavailable; ordrng 1 W11297709 (console)
Near Dripping Springs, TX 78620
Luis
Job Details: 08/17/2020
ICE MACHINE JENN-AIR JIM158XYRS0 "Arrived on site for ice issues. Ran diagnostics all test passed,ran unit through a normal cycle found unit running through a times cycle due to a defective water sensor. Ice formed on evaporator plate. Diagnosed a defective sensor.
Near Austin, TX 78739
Luis
Job Details: 08/17/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for cooling issue. Removed freezer evaporator cover found neutral wire burned out of fan motor. Installed a new fan motor assembly,ran diagnostics fan powered on."
Near Cedar Park, TX 78613
Kayman
Job Details: 08/17/2020
REFRIGERATOR MAYTAG MFI2568AEB
Near Austin, TX 78741
Kevin
Job Details: 08/17/2020
DRYER WHIRLPOOL MEDX655DW0 "Arrived on site and inspected dryer and found start switch has fallen into control panel, plastic on control panel is damaged and start switch is no longer secure. Took pictures,
Near Austin, TX 78722
Jacob
Job Details: 08/17/2020
FREEZER WHIRLPOOL KRFF507HPS00 Arrived onsite for unit not making ice. Called Techline. Went through diagnostics. Valve is putting water in ice maker. Suggested that ice maker be changed out. Got sr#7728550039. Ordered part. Rescheduled with customer.; ordrng 1 W11294907 (icemaker)
Near Pflugerville, TX 78660
Paul
Job Details: 08/17/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived onsite for a refrigerator with low ice production and ice forming behind the deli drawer. I found the evaporator drip pan warped badly causing water to stay in the left side after a defrost and the left side of the coil was frosted over. A drip pan kit will need to be installed to correct this. Ordering W11457241 PAN-DRIP KIT and W11188493 cover-evap just in case. I explained to the customer that none of the kits were available and the office would need to call with a RS date.; ordrng 1 W11188493 (cover-evap) and 1 W11457241 (PAN-DRIP KIT)
Near Austin, TX 78724
Scott
Job Details: 08/17/2020
RANGE WHIRLPOOL WFE525S0JZ0 Panel dented . Reorder ; ordrng 1 W11175518 (panl-cntrl)
Near Austin, TX 78717
David S
Job Details: 08/17/2020
REFRIGERATOR MAYTAG MFI2568AEB Arrived on site for icemaker spewing water out of it. I ins cited the unit and work area. I found the ice maker had failed. I contacted claims to make sure the ice maker is covered. It is. I replaced the icemaker and it ent through an harvest and fill cycle with no problems. The old icemaker was failed and locked into the fill position causing the valve to stay open. Unit is operating as designed. Job complete.
Near Austin, TX 78738
Brandon
Job Details: 08/17/2020
REFRIGERATOR WHIRLPOOL KSCS25FVMS02 "Arrived on site for customer complaint of ice maker not producing ice, I replaced ice maker and filter housing ordered by previous tech. Unit tested good.
Near Austin, TX 78752
Scott
Job Details: 08/17/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site for lights out in freezer and some in fresh food . Replaced freezer light and silicones small gap in liner . Units lights are all working now . No water leaks detected at time of service.job complete .
Near Austin, TX 78758
David
Job Details: 08/17/2020
DISHWASHER WHIRLPOOL KDTM354DSS3 "Arrived on site to diagnose washer leaking from the door area and wheels coming off. Performs diagnostic on unit. Found water leak coming from diverter. Unit will need 2 new wheel assembly’s and a sump and motor assy. Ordering new sump and returning with wheels. Office to reschedule when we have a shipping date for sump as it’s showing out of stock. ; ordrng 1 W10805015 (pump&motor)"
Near Austin, TX 78703
Jacob
Job Details: 08/17/2020
WASHER WHIRLPOOL WFW95HEDC0 Arrived onsite to replace bellow to unit. Replaced bellow. Tested unit. Unit test good. No issues at this time. Job complete
Near Liberty Hill, TX 78642
Jonathan
Job Details: 08/17/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to remove dishwasher and take pictures of possible water damage. Removed dishwasher and taken photos of all 3 sides of dishwasher and outer cabinet panel. Upload pictures to SD-pics. Installed unit and checked all water line. Job completed.
Near Lockhart, TX 78644
Richard
Job Details: 08/17/2020
DISHWASHER BOSCH SHX7PT55UC/04 Arrived onsite for the dishwasher not working. Installed new control board and dispenser and dishwasher is still not working .
Near Round Rock, TX 78664
David S
Job Details: 08/17/2020
REFRIGERATOR KITCHENAID KFIV29PCMS03 Arrived on site to install previous diagnosed parts. I gained access to the fill tube heater and replaced with new. I replaced the ice maker fascia with new. I tested both and they are working as designed. No water leaks detected.
Near Lockhart, TX 78644
Richard
Job Details: 08/17/2020
DRYER AMANA NED4655EW1 Arrived onsite for the dryer not heating. Ran diagnostics and found no issues with the dryer it’s working to manufacture specs there is no air restriction and it’s heating good. Called tech line and documented my findings sr# 7728549039. Complete
Near Buda, TX 78610
Jacob
Job Details: 08/17/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived onsite for unit not making ice. Looked at unit. Found that fill tube was ice up. Thawed ice from fill tube. Also ice maker arm was stuck to the ice tray. Ordered part. Rescheduled with customer.; ordrng 1 W10873791 (ICE MAKER )
Near Austin, TX 78750
David S
Job Details: 08/17/2020
ICE MACHINE WHIRLPOOL KUID308ESS1 "Arrived on site for ice maker not working, I inspected the unit and work area. I put the unit I. Diagnostics mode and activated all components. All components worked as designed. I put the unit into max ice and watched for ice on the ice sheet. I found the unit going through a cycle of fill, recirculate, drain, gas and repeat. I gained access to the plug in the back and power cycled the unit. I powered the unit back on and found it making the same cycle. I removed the top and found the recirculating hose disconnected. I reconnected the hose, and the unit started to operate as designed. I spoke to the customer about what has found. The customer stated he did have the water pressure turned up to the house. Customer provided a hose clamp. I attached the hose clamp to the line o secure it in place. No water leaks detected. Job complete."
Near Buda, TX 78610
Jacob
Job Details: 08/17/2020
WASHER MAYTAG MVWX655DW0 "Arrived onsite to replace part ordered by previous tech. Replaced part. Tested unit. Did not fix issue. Ran diagnostics. Got F2E1 stuck key, F7E1 basket speed fault, F0E5 off balance load. Ordered parts. Request 2hrs. Rescheduled with customer.; ordrng 1 REQUEST (2HRS) and 1 W10625696 (cntrl-elec) and 1 W10844650 (harns-wire)"
Near Pflugerville, TX 78660
Paul
Job Details: 08/17/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the diffuser and the UI. The unit is working as designed. I went over loading the shelves with the customer and explained the importance of keeping product inside the edge of the shelves for proper air flow. I also explained keeping tall products away from the diffuser. Call complete.
Near Andice, TX 78628
Lou
Job Details: 08/17/2020
REFRIGERATOR WHIRLPOOL MFI2569YEM0 "Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I found the ice maker fill tube had frozen ice from the tube to the IM fill chute. I removed the ice and tested the ice maker and it operated as designed. I placed some permagum around the fill tube at the top back left corner of the unit to help insulate it and keep it from freezing up.No water leaks observed during service, job completed."
Near Austin, TX 78728
Kayman
Job Details: 08/17/2020
RANGE KITCHENAID KFGG500ESS2 Arrived onsite for range panel.Requesting parts research part needed. ; O-emld tckt
Near Georgetown, TX 78633
Lou
Job Details: 08/17/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site to inspect dishwasher leaking water from the vent. Upon further inspection, I found the customer had just finished a wash cycle with the dishwasher. I opened the door all the way level and waited for a minute ad when I closed the door, I found a puddle of water on the floor. I inspected the vent assembly and found water in the reservoir and on the outer side of the flappers. I removed and replaced the vent/gasket and tested the unit and it operated as designed with no further leaks. I found on the old vent that the rubber flappers were worn and not staying closed when the door is open allowing water to leak out. No water leaks observed at the end of service, job completed."
Near Lampasas, TX 76550
Al
Job Details: 08/17/2020
DRYER AMANA NED4655EW1 "Arrived to inspect dryer issues.Found the element, cutoff and thermal fuse were all operational.Ran unit and heard a humming coming from the blower wheel area.Disassembled and found a massive lint buildup inside the blower wheel area.The connection from the unit to the wall also had a massive blockage of lint preventing the unit from operating properly.Customer will contact landlord to have the ventilation system cleaned.Unit works as designed.Job complete"
Near Georgetown, TX 78628
James
Job Details: 08/17/2020
DISHWASHER WHIRLPOOL WDT780SAEM2 Arrived on site and tested operation. Found unit fills with water but wash motor never runs. Unit has proper voltage to motor. . Installed new sump assembly and tested operation. Unit tests good. Job complete
Near Austin, TX 78748
Kevin
Job Details: 08/17/2020
WASHER WHIRLPOOL MHW6630HC0 Arrived on site and inspected washer and found water is spilling out of dispenser drawer. Will need to bring back drawer to correct issue.; ordrng 1 W11169072 (HANDLE) and 1 W11465533 (DISPENSER )
Near Austin, TX 78744
Kevin
Job Details: 08/17/2020
DISHWASHER KITCHENAID KDTE104ESS4 "Arrived on site and inspected dishwasher and found drain pump has failed, after replacing drain pump ran a diagnostic cycle and confirmed it is operating properly. No water leaks from connections at time of service, job complete"
Near Austin, TX 78725
Jacob
Job Details: 08/17/2020
WASHER WHIRLPOOL WED4815EW1 Arrived onsite for unit not heating to dry clothes well. Looked at unit. Found unit is working as designed. Disconnected vent hose. Tested unit. Unit got hotter. Let customer know that air duct for unit needs to be checked and cleaned to reach optimal temperature to dry clothes. No issues at this time. Job complete
Near Sunset Valley, TX 78745
Luis
Job Details: 08/17/2020
REFRIGERATOR KITCHENAID KBLC36FTS05 "Arrived on site for icemaker issues. Removed bin ran diagnostics on optics,with emitter flap closed receiver led blinking reading faulty optics. Ordering new emitter and receiver control; ordrng 1 W10757851 (OPTICS)"
Near Round Rock, TX 78665
Kayman
Job Details: 08/17/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived onsite for refrigerator not making ice. Upon inspection I found the water inlet tube for the ice maker frozen. I went to the bottom of the unit where the water line is and found the waterline for the ice maker kinked. It appears there is also a faulty inlet tube heater malfunction. I new door is required for the repair.
Near Austin, TX 78717
Lou
Job Details: 08/17/2020
REFRIGERATOR KITCHENAID krsc503ess00 "Arrived on site to inspect refrigerator no cool. Upon further inspection, I found the unit sitting at the front door and plugged in. When I opened the FC door to test temps, I found it very warm inside and same with the RC. I removed the back panel and tested amp draw to the compressor and got 1.29amps. Compressor was very hot and both the high and low side lines coming out of the compressor were room temp. I checked both evaporators and neither had a frost pattern.No water leaks observed during service, job completed. Unit left unplugged for safety."
Near Georgetown, TX 78633
Lou
Job Details: 08/17/2020
DISHWASHER KITCHENAID KDTE334GPS0 "Arrived on site to inspect dishwasher leaking water at the bottom of the door. Upon further inspection, I removed the outer door panel to inspect the reservoir at the bottom the door in the tub. I placed the unit in diagnostics showing no error codes and tested. Once the water dispensed into the tub and the motor turned on with water moving, I found a small amount of water flowing into the reservoir. Also, I found that the vapor barrier insulation was tucked into the reservoir soaking up the water and eventually dripping onto the floor at the bottom the door. I felt the insulation and it was wet. I advised the customer of my findings and corrected the issue. Retested and inspected the reservoir and no water was overflowing. Reassembled the unit and inspected under the unit and found no other leaks. No water leaks observed at the end of service, job completed."