Service History 293 - Appliance Express

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Round Rock, Texas 78681

Andrew R

Job Details: 10/22/2024

Arrived onsite for icemaker not dumping ice. Upon arrival I ran a harvest cycle and found the icemaker tray to turn halfway and then jump. After it jum0ed the icemaker tray returned to normal position indicating the tray will not turn all the way as it's supposed to. I replaced the icemaker and ran a test. The icemaker tray is now turning all the way and filling as designed. No overspray was present at time of service when watching it fill. Freezer was at 7 degrees and RC at 38. No water leaks present at time of service. Call complete. Installed W10873791 ICEMAKER ASSY.

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Austin, Texas 78729

Andrew R

Job Details: 10/22/2024

Arrived onsite for dishwasher not cleaning dishes. Upon arrival I found a F4E3 Wash motor failure code present. I confirmed in test cycle that thenwash motor had no operation. I replaced the pump and motor and ran a test cycle. The unit completed the cycle and the spray arms are now spraying water. I watched the underside as the unit was cycling and no water leaks are present at time of service. Call complete. Installed W11613479 PUMP&MOTOR.

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL03

Near Belton, Texas 76513

Sterling

Job Details: 10/22/2024

On arrival verified complaint of torn gasket. Replaced rc right gasket and relaxed it to form correctly with heat gun. Unit is now sealed correctly. Job complete installed w10917313

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near Pflugerville, Texas 78660

Scott

Job Details: 10/22/2024

Arrived on site for washer not starting . Ran diagnostics. Latch would click but not lock . Replaced latch W11670519. Reran diagnostics all checked normal. No water leaks detected. Job complete

We serviced a

WHIRLPOOL OVEN

Model WOES5030LZ01

Near Austin, Texas 78723

Leonardo

Job Details: 10/22/2024

Arrived on site to test unit for unit tripping breaker. Replaced broiler and bake elements and turned oven on to 500?. Unit pre heated correctly job complete.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Austin, Texas 78741

Ryan B

Job Details: 10/22/2024

"Arrived on site to replace gearcase, belt, and splutch diagnosed on previous trip. Replaced gearcase, splutch and belt, and Washplate, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11454734 W10721967 W11239857 W11550891"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MC0

Near San Marcos, Texas 78666

Tim M

Job Details: 10/22/2024

"Arrived on site to replace previously diagnosed part. Replaced drain hose (W11551765) and tested unit, leak has been eliminated and unit is now running as designed, no leaks detected, job complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Leander, Texas 78641

Miguel

Job Details: 10/22/2024

Arrived on site for dishwasher leaking. Found leaking from under sump. From where wash motor and sump meet. Also found gasket warped. Replaced stamp assembly and door gasket. Verified operation. Call complete. No leaks.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Georgetown, Texas 78626

Lou

Job Details: 10/22/2024

"Arrived on site to inspect washer leaking water. Upon further inspection, the customer advised that they found a small amount of water at the front left side on the floor after the unit was installed. I did find the customer was performing a wash cycle and had a large load on the unit. Customer removed the clothing items and I placed the unit in diagnostics showing no error codes and tested. The unit operated as designed and I found no signs of a leak. I tilted the unit back to inspect and found some dry water spots on the inside of the front panel. I found no other evidence of leaks on the unit. I manually tested the fill valve and found it operating/filling properly. Due to not being able to duplicate the issue, I made recommendations for use and care, as well as detergent and fabric softener use (water softener system). No water leaks observed during service, job completed. No parts installed."

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Leander, Texas 78641

Lou

Job Details: 10/22/2024

"Arrived on site to inspect dryer not turning on. Upon further inspection, I found the unit to be stacked. I slide the unit out of the closet and removed the dryer top panel and found the diagnostics LED not on/flashing. I checked the breaker and power cord and both were good. I tested voltage at the terminal block and got 247V. When I went to test voltage at the main control I found the harness to the J9 connector not plugged in all the way. Reconnected the molex to the control and tested and unit is operating as designed. No lint observed during service, job completed. No parts installed."

We serviced a

WHIRLPOOL WASHER

Model WTW5100HW2

Near Pflugerville, Texas 78660

Gerry C

Job Details: 10/22/2024

"WTW5100HW2 Arrived to inspect non-operation. I found the machine inoperative and displaying F7E1 and I entered service test mode, finding the F7E1 X2 and F7E6. I cleared for testing and inspection and found no motor rotation in any direction and also within spin mode. As the motor would just hum, I inspected the capacitor, finding that it had come loose and rubbed against the gear case, likely causing early failure. There was no measurable capacitance and after removing and replacing, all symptoms were corrected and I calibrated and tested. The machine resumed all normal functions and no leaks were observed during service."

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCF72DKL04

Near Kingsland, Texas 78639

Daniel A

Job Details: 10/22/2024

"Arrived on site to inspect refrigerator water dispenser not operating. Upon further inspection I gained access to the water supply and verified that there is good water pressure from the house. I tested the valve and found that it was not passing water. I replaced the valve and installed the new filter provided by the customer. The unit is now operating as designed, no water leaks observed during service. W11524655"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near New Braunfels, Texas 78130

Andrew

Job Details: 10/22/2024

Arrived on site to test unit for no power. Found UI receiving proper voltage but not responding. Replaced UI panel(W11478525). Unit is now working as designed. Job complete.

We serviced a

WHIRLPOOL ICE MACHINE

Model KUIX505ESS2

Near Austin, Texas 78734

Matthew

Job Details: 10/22/2024

Arrived on site to replace previously diagnose part. Will need to re-order transformer. Spoke to customer and Set to return Tuesday the 29th. ; ordrng 1 WPW10485951 (Transformer)

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Hutto, Texas 78634

David Z

Job Details: 10/22/2024

Arrived on site to diagnose dryer not running / functioning at all. Tested unit and found it will not start / light out. Checked voltage and found none present. Checked outdoor breaker and found breaker tripped. Reset breaker and tested unit. Found unit powered on and ran properly. Verified proper voltage and polarity at the terminal block. Unit working as designed. No parts needed.

We serviced a

JENN-AIR MICROWAVE

Model JMW2430LL02

Near Austin, Texas 78750

Andrew R

Job Details: 10/22/2024

Arrived onsite for oven not getting up to temp. Upon arrival I found the customer had set a 35 degree offset to the oven to make the temp higher. I took 3 high temp and low temps and found it to be heating well above the set temp. I averaged the three high and low temps and ended up needing to set a 15 degree offset. Unit is heating as designed and the oven preheated within 12 minutes when customer set offset ialso noticed customer was using a metal thermometer inside the unit. Unit is operating as designedat time of service. Call complete. No parts installed.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE404DSS0

Near Austin, Texas 78737

Andrey

Job Details: 10/22/2024

"Arrived on site to test unit for water leak, customer stated that a puddle forms on the left side ever time the unit is used, split door and found leaks coming from dispenser, vent duct and vent assembly, also dishes are not getting dry, found heater good but not engaging, will need to replace control, vent assembly, vent duct and dispenser, ordering parts rescheduled for 10/28 no parts installed ; ordrng 1 W11032769 (Dispenser) and 1 WPW10469574 (Vent assembly) and 1 WPW10195028 (Vent duct) and 1 W10866116 (Control)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS10

Near Liberty Hill, Texas 78642

Wesley

Job Details: 10/22/2024

Arrived onsite for fan noise and was advised the issue had resolved. Provided advice on addressing issues going forward and understanding possible causes. No parts used. All checks good.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Del Valle, Texas 78617

Andrey

Job Details: 10/22/2024

"Arrived on site to replace previously diagnosed parts, controls were not ordered by mistake, installed FC fan but heater is still not engaging, will need to replace main control, HV control , LED control, UI and potentially RC fan if needed on next visit, ordering parts rescheduled for 10/25 installed W11249952; ordrng 1 WPW10675033 (Main control) and 1 WPW10624574 (Power supply board) and 1 W10804160 (LED board) and 1 W11330971 (UI) and 1 W11087438 (RC evaporator fan)"

We serviced a

KITCHENAID ICE MACHINE

Model KUID508HPS00

Near Austin, Texas 78703

Luis

Job Details: 10/22/2024

"Arrived on site for thin ice. Ran diagnostic found weak water flow from valve,replaced defective valve,ran diagnostic good water flow,checked connections no leaks. Used w10897719"

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Waco, Texas 76708

Sterling

Job Details: 10/22/2024

On arrival verified complaint of shaking unit. Replaced tub and Releveled unit. Ran spin cycle and unit is no longer shaking. Gearcase is not needed. Job complete installed w10752719 basket. No leaks detected during service.

We serviced a

JENN-AIR FREEZER

Model JFFCF72DKL07

Near Andice, Texas 78628

Wesley

Job Details: 10/22/2024

Arrived onsite and found unit operating with leveling by concerns. Corrected leveling concerns with a freezer door adjustment and a left rear shim. Unit is now set up correctly all else checks good. No parts used

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Austin, Texas 78747

Tim M

Job Details: 10/22/2024

"Arrived on site to replace previously diagnosed parts. Upon arrival customer stated that since the last service call unit has made no noises and has been working perfect. Replaced cam (W10721967), belt (W11239857), pulley shield (W11409708) and screws (W11573574) X2. Tested unit, all components are properly engaging and unit is now running as designed, no leaks detected, job complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Seguin, Texas 78155

Andrew

Job Details: 10/22/2024

Arrived on site and replaced previously diagnosed control(W11637583) and vent assembly(W11682810). Unit now working as designed. No leaks detected. Job complete.

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HS07

Near China Spring, Texas 76633

Sterling

Job Details: 10/22/2024

"On arrival verified complaint of unit having no power. Verified voltage and polarity. Found fuse is open. Customer was heating water and it powered off. Verified monitor switch is not shorted. Unit will need fuse, cap W11213318, mag w11402082, diode W11256462, mag tstat W11443128 Resch for 10/29 CUSTOMER REQUESTS SS TECH. ; ordrng 1 W11402082 (Magnetron) and 1 W11443128 (Mag tstat) and 1 W11256462 (Diode) and 1 W11213318 (Capacitor)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS10

Near Austin, Texas 78737

Andrey

Job Details: 10/22/2024

"Arrived on site to test unit for unit coming loose from bracket, tested unit found unit is still on the mounting bracket but screws used to attach bracket have came out from the wall making this a installation issue, explained to customer that unit is not the issue but installers did not use correct anchor screw and they need to be contacted, at this time unit is running as designed, job complete, no parts installed"

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL04

Near Austin, Texas 78732

Matthew

Job Details: 10/22/2024

Arrived onsite for unit not dispensing water. Unit is making ice. Ran test and found solenoid to dual vale not opening. Replaced valve. Tested and unit is functioning properly. Found no issues with pressure. Job complete Used w11567408

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS2

Near Austin, Texas 78759

Andrew R

Job Details: 10/22/2024

Arrived onsite to replace previously diagnosed part. When attempting to replace the harness I had to take off the waterline to get underneath. When trying to take off the waterline I noticed the water pressure to stay consistent and the valve not turning the water off. I tried to take the waterline off in bot positions due to the valve not being labeled and there is water pressure still in both positions. I will need to take off the waterline in order to replace the harness underneath. Office to RS when valve issue is fixed. Return with all parts.; O-emld tckt

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS4

Near Austin, Texas 78727

Andrew R

Job Details: 10/22/2024

"Arrived onsite for previous diagnosed parts. Upon arrival I was told to check other screws to ensure none would snap and that they can come out. Both back screws came out no issue however, the front right and left both had screws that snapped. Gonna need to order W11028738 orifice holder, W11050487 Orifice holder right, 8x WP3368921 Screw Torx, and WPW10515455 Burner head. Office to RS.; ordrng 1 W11028738 (Orifice holder) and 1 W11050487 (Orifice holder right) and 8 WP3368921 (Screw Torx)s and 1 WPW10515455 (Burner Head)"

We serviced a

KITCHENAID ICE MACHINE

Model KUIX535HPS01

Near Georgetown, Texas 78633

David Z

Job Details: 10/22/2024

"Arrived on site to diagnose ice machine with no power. Customer said after pulling it out it worked for a bit and then died again. I removed the ice machine and checked the outlet. Found good voltage and polarity at outlet. Unplugged unit from the external drain pump and directly into the wall. Found ice machine works fine, indicating a bad outlet on the external drain pump. Replaced external drain and tested. Verified unit working as designed. No water leaks found. Parts used - W11539855"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Austin, Texas 78705

Luis

Job Details: 10/22/2024

"Arrived on site for no cool. Checked pressures reading -20 and 120 let pressures equalize,pressure equalized around 30 called tech support per tech support need to isolate system,added service valve to steel line going into cabinet,cut suction line before it enters compressor and brazed closed. Pressurized system sprayed solution on evaporators found no bubbles forming,checked gauges losing about 1 psi ever 2 1/2 min checked evaporators again no bubbles forming. Called tech support with findings,information being sent to product review team. SR#7740164189; used 1 W11506635 (Access valve) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Cedar Park, Texas 78613

Miguel

Job Details: 10/22/2024

Arrived on site with new glass. Installed new glass. Call complete.

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Austin, Texas 78741

Ryan B

Job Details: 10/22/2024

Arrived on site to replace door switch diagnosed on previous trip. Replaced door switch unit would start 2 out of 3 times. Replaced control unit now starts every time. Job complete. USED W11551763 W11733951

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Austin, Texas 78757

Scott

Job Details: 10/22/2024

"Arrived on site ,removed washer from closet . Gained access to drain pump. Cleared debris out of drain pump. Ran couple fill and drain cycles to ensure all debris is properly cleaned out . No water leaks detected at time of service. No parts installed . Job complete"

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS05

Near Temple, Texas 76502

Robert

Job Details: 10/22/2024

WCG55US6HS05 Arrived on site to install part#w11204395 . Installed and tested product works as it's designed with no gas leaks.

We serviced a

MAYTAG REFRIGERATOR

Model MRFF4236RZ01

Near Lago Vista, Texas 78645

Daniel A

Job Details: 10/21/2024

"Arrived on site to inspect refrigerator with improper freezer door opening and closing. Upon further inspection I found the left side of the the freezer door opening uneven in relation to the right side. To correct the issue I am ordering slides, left broken and gear kit. W11658402. 12002497 WPW10284684 I am scheduled the return service for November 9th per the customers request. No water leaks observed during service.; ordrng 1 WPW10284684 (Bracket left) and 1 W11658402 (Slide) and 1 12002497 (Gear kit)"

We serviced a

MAYTAG RANGE

Model MER6600FZ2

Near Liberty Hill, Texas 78642

Lou

Job Details: 10/21/2024

"Arrived on site to inspect range cooktop burner not turning off. Upon further inspection, I found the oven door sitting on the floor leaning against the unit (photo). I found the hinges were bent and not set before removing and customer advised the oven door had fallen off. I inspected the hinges and found the spring hinge was bad. I tested the cooktop and found d the front right burner would not turn down to medium or low settings. I pulled the unit out and gained access to the switches and found d the front right burner switch had shorted out. I removed and replaced the switch and retested and unit is operating as designed. I am ordering both oven door hinges and scheduled return service for 10/23/24. WP3149400; ordrng 1 WPW10299224 (Spring hinge) and 1 WPW10299227 (Passive hinge)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Belton, Texas 76513

Sterling

Job Details: 10/21/2024

On arrival verified complaint of unit running non stop. Found drain pump runs continuously. Disconnected the pressure hose and verified it's clear. After a few minutes the machine kept running. Replaced main control and is now functional. Ran diag and confirmed all components functioned. Job complete no leaks detected during service. Installed w11603810

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ09

Near Wimberley, Texas 78676

Andrew

Job Details: 10/21/2024

Arrived on site to test unit for vent motor not turning on speed 2. Replaced control(W11552018) and fan motor(W11441128). Unit now working as designed. Job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW7000DW0

Near Killeen, Texas 76541

Robert

Job Details: 10/21/2024

"F0E5 f2 e1 WTW7000DW0 Arrived on site for a washer not spinning correctly per client. On arrival found error codes F0E5 and F2E1 cleared errors codes . Further inspection found gearcase had visible signs of oil spills and suspension is worn out completely that's why it's not spinning out all water. Water valves are not dispensing fabric softener out as well ordering part#sw11393685, w11220230, and w11130359 returning parts just in case needed. ; ordrng 1 W11130359 (Suspension) and 1 W11220230 (Valve) and 1 W11393685 (Drive assembly)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ06

Near Austin, Texas 78728

Andrew R

Job Details: 10/21/2024

Arrived onsite for refrigerator doors unleveled. After speaking with customer he stated the shims that previous tech put under had slid out. I was able to get the refrigerator back onto the shims and get the doors leveled. I adjusted the position of the refrigerator for the customer and the unit is now leveled and operates as designed. Call complete. No parts installed

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Del Valle, Texas 78617

James K

Job Details: 10/21/2024

"MVW6200KW2 Arrived on site for unit making bearing noise. Upon arrival, entered diagnostics and found F0E9 off balance and F7E7 motor unable to reach target RPM. Cleared codes. Proceeded to remove washplate and bolt broken (picture attached) due to heavy corrosion. Ordering WPW10006384 belt, W11551646 spanner, W10752187 bolt, W11513243 basket, W11219115 outer tub and Need Autho. Weight call for 3 hours. No water leaks detected at this time. Office to reschedule ; ordrng 1 WPW10006384 (Belt) and 1 W11551646 (Spanned) and 1 Autho (Autho) and 1 W10752187 (Bolt) and 1 W11513243 (Basket) and 1 W11219115 (Outer tub) and 1 3hours (3 hours)"

We serviced a

KITCHENAID RANGE

Model KOES530PSS00

Near Georgetown, Texas 78628

Wesley

Job Details: 10/21/2024

"Arrived onsite and installed the screw and the vent. Unit is now set up properly. All checks good. WPY706189, W11567336"

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near Austin, Texas 78702

Ryan B

Job Details: 10/21/2024

"Arrived on site to inspect unit for lid being locked. Upon closer inspection found wire severed leading to pump. Reattached wire, tested unit, unit is running as intended. No leaks present at this time. Job complete. NO PARTS USED"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Kyle, Texas 78640

Andrew

Job Details: 10/21/2024

Arrived on site to test unit for gas smells when oven in use. Opened oven door and could smell gas instantly with unit off. Accessed rear of unit and found no pipe dope or teflon tape on nipple between regulator and gas supply line. Applied bubble solution and instantly started to bubble. Showed leak to customer. Applied pipe dope and no longer leaking. Job complete.

We serviced a

WHIRLPOOL OVEN

Model WFE505W0JZ0

Near Granite Shoals, Texas 78654

Lou

Job Details: 10/21/2024

"Arrived on site to inspect range not working. Upon further inspection, the customer advised that they had another service company repair the unit and they wanted to get the manufacturer to help cover the cost of repairs. Being as this is a Safety Call, I pulled the unit out onto my floor protector and gained access to the switches and terminal block. The customer provided receipts from previous companys repairs, which showed the front right burner switch, main harness and power cord were replaced. I found the power cord at the terminal block was not wired properly as the ground was attached to the neutral on the block and not the chassis. I re-wired the power cord and removed the ground strap and reassembled the unit and tested. Unit is operating as designed. I contacted the Safety Team and spoke to Elimarie and advised of the situation and my findings and repairs. Elimarie advised that the documented notes to Ref#7740022104. I advised the customer of my conversation and provided the reference number along with my company business card. Job completed. No parts installed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAMS0

Near Hutto, Texas 78634

Gerry C

Job Details: 10/21/2024

"WDF331PAMS0 Arrived to inspect washability issues. Discussion with the customer revealed the machine would stop circulating after approximately 20 minutes into the cycle. I removed and replaced the sump assembly and inspected the pump, confirming my suspicions the pump was overheating and locking up. Testing showed all functions returned to normal and I discussed detergent type and amount with the customer. No leaks observed during service."

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Mustang Ridge, Texas 78610

Andrew

Job Details: 10/21/2024

"Arrived on site to test unit for grinding noise. Found excessive play in gearcase. Also found pulley shield was grinding against cam assembly. Recommending gearcase, cam, belt, suspension, and pulley shield. Scheduled for 10/24. No parts replaced at this time. ; ordrng 1 W11217817 (Suspension) and 1 W10919191 (Wash plate) and 1 W11239857 (Belt) and 1 W11409708 (Pulley cover)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM05

Near Austin, Texas 78703

Luis

Job Details: 10/21/2024

"Arrived on site. Per customer unit stopped working for 1 day,unit has started working since that issue,unit cooling,ran diagnostics all test passed,changed defrost setting to basic unit is working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHV05

Near Jarrell, Texas 76537

Gerry C

Job Details: 10/21/2024

"WRF535SWHV05 Arrived to install previously diagnosed and ordered sealed system components. I evacuated the system, noting what was likely a full charge and then removed and replaced the compressor, service port and dye drier. Vacuuming the system to 320 microns and allowing additional leak testing time, I chatted with the MFG calculated refrigerant charge and tested. The machine operated as expected and thermography revealed the expected high side heat signatures. No leaks observed during service."

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Kyle, Texas 78640

Tim M

Job Details: 10/21/2024

"Arrived on site to test unit for drum loose. Upon arrival customer demonstrated that the basket moves very easily from side to side and front to back. Removed top of the unit and showed to customer its part of how the unit was designed and is completely normal. Advised to keep loads at 20-40% of the basket for optimum performance. Unit is running as designed, no leaks detected, job complete."

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Austin, Texas 78737

Tim M

Job Details: 10/21/2024

"Arrived on site to test unit for off balance loads. Upon arrival customer stated any load they put into the unit, unit will start to walk. Tested unit found suspension is extremely bouncy and unit is not level. Replaced suspension (W11130362) and leveled unit, ran a diagnostic cycle, unit is now spinning uniformly with all components properly engaging. Unit is now running as designed, no leaks detected, job complete."

We serviced a

WHIRLPOOL OVEN

Model WOES5030LZ01

Near Leander, Texas 78641

Miguel

Job Details: 10/21/2024

"Arrived on site for oven not heating. Unoccupied home. Entered diagnsotics and found f1e1 and f9e0. Removed from wall. Found L1-l2=126, l1-n=252v, l2-n=0v. L1 -g=126, n-g=126, l2-g=126. Advised voltage needs to be corrected. Call complete."

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS20

Near Leander, Texas 78641

Miguel

Job Details: 10/21/2024

Arrived on site for control screen locked. Will not reset after resetting breaker. Verified proper voltage. Verified proper connection and good continuity through harness. Replaced console. Verified operation. Call complete. W11600370

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAB02

Near Austin, Texas 78753

Joe Z

Job Details: 10/21/2024

Arrived on site to install previously ordered part. Replaced ice container assembly. Unit is operating as designed. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS04

Near Austin, Texas 78744

James K

Job Details: 10/21/2024

"KRMF706ESS04 Arrived on site for unit inside lights not working, unit not properly cooling and ice/water not dispensing. Upon arrival, found dispenser light and paddle working but no water or ice dispensing. Valve is not getting energized and auger does not turn. All lights inside not working and crisper drawer UI not lighting up. Confirmed left door harness and crisper drawer rail harness is no severed. Unable to test certain modes in diagnostics. Ordering WPW10624574 power supply board, W10804160 LED board, WPW10675033 control, W11330971 panel UI and W11683244 LED. No water leaks detected at this time. Customer agreed to reschedule Oct 24; ordrng 1 WPW10675033 (Control) and 1 WPW10624574 (Power supply board) and 1 W10804160 (LED board) and 1 W11330971 (Panel UI) and 1 W11683244 (LED)"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Austin, Texas 78748

Tim M

Job Details: 10/21/2024

"Arrived on site to replace previously diagnosed parts. Replaced gearcase (W11449840), splutch assembly (W10721967) and actuator (W11481722). Ran a diagnostic cycle, all components are properly engaging. Ran a calibration cycle as well, unit is now running as designed, no leaks detected, job complete."

We serviced a

WHIRLPOOL WASHER

Model WTW6157PB0

Near Pflugerville, Texas 78660

Gerry C

Job Details: 10/21/2024

"WTW6157PB0 Arrived to inspect non-completion of cycle. Service test mode had F7E8, F7E9 and F7E3. I found the now style cover had trapped debris under it, and then melted to the rotor. After the cycle that issue occurred within had stopped, the friction/heat melted plastic re-solidified, welded itself to the rotor, requiring chiseling to remove the remnants. The rotor will need to be replaced along with the cover. No leaks observed during service. ; ordrng 1 W11627512 (Cover) and 1 W11260238 (Rotor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Austin, Texas 78737

Luis

Job Details: 10/21/2024

Arrived on site. Found defective upper led module and ripped door gasket ordering new module and gasket. ; ordrng 1 W11456682 (Gasket) and 1 W11470191 (Module)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ13

Near Manor, Texas 78653

Scott

Job Details: 10/21/2024

"Arrived on site for gap on top of doors wider then bottom . Doors are sealing properly . Tried adjusting upper hinges, leveling feet and shim . Still not closing gap . Ordering hinges bottom left and right . No water leaks and no condensation . Return set for 10/25 ; ordrng 1 W11687636 (Left hinge) and 1 W11399415 (Right hinge)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT531HAPM0

Near Austin, Texas 78744

Ryan B

Job Details: 10/21/2024

"Arrived on site to inspect unit for not drying dishes and leaving water in cavity on bottom. Asked customer if a rinse aid type product is being used. She stated no. Informed customer all dishwashers recommend using a rinse aid product. Especially with builder grade DW with plastic tub. Informed customer these units have a plate Warmer not a plate dryer due to the plastic tub and would cause the cavity to melt and warp. Ran diagnostic cycle, unit is running as intended. No leaks present at this time. Found unit pooling water in front left corner. Lowered back legs completely and made front left corner slightly higher then right side. Unit still pooled water in front left. Found tub deformed. Ordering tub. Office to reschedule. ; ordrng 1 W11513977 (Tub) and 1 2hour (2 hour)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDPA70SAMZ3

Near Austin, Texas 78749

Leonardo

Job Details: 10/21/2024

Arrived on site to test unit for unit giving 888 In red numbers. Put unit in test mode and no error codes found. Could not find anything with 888 error code. Advised customer to take pictures of error if it happens again. Job complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Wimberley, Texas 78676

Andrew

Job Details: 10/21/2024

Arrived on site to test unit for not cooling. Found compressor is seized. Recommending compressor replacement. Needing 2hrs on return visit. No parts replaced at this time. Office to reschedule. ; ordrng 1 W11574734 (Compressor) and 1 WPW10143759 (UV drier) and 1 W11506635 (Access valve)

We serviced a

WHIRLPOOL RANGE

Model WEE515S0LS2

Near Austin, Texas 78759

Matthew

Job Details: 10/21/2024

Arrived on site for left front burner not functioning correctly. On arrival tested unit and found switch. Not allowing inner part of burner to energize only the outer section. Replaced infinity switch. Tested unit. Unit is now functioning properly. Job complete. Used W10857622.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Georgetown, Texas 78628

Wesley

Job Details: 10/21/2024

Arrived onsite and found unit running but no frost pattern. Advised by resident that it had been on all week and 10 degree drop but no more. Ordering sealed system repair. No parts used. ; ordrng 1 W10913906 (Access valve) and 1 W11580057 (Compressor) and 1 WPW10143759 (Uv drier)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Round Rock, Texas 78665

David Z

Job Details: 10/21/2024

Arrived on site to diagnose dishwasher that keeps running drain pump and cancel doesn't seem to work. On arrival tested the unit and found an error code for Stuck Key. Replaced control to resolve. Verified no further codes once control was replaced. Unit working as designed. Parts used - W11637583.

We serviced a

KITCHENAID COOKTOP

Model KCGC506JSS00

Near McGregor, Texas 76657

Sterling

Job Details: 10/21/2024

Customer complaint knows are to easy to turn when bumping into them. Advised knobs are normal and no adjustment available. Job complete no parts installed. No gas leaks detected during service.

We serviced a

WHIRLPOOL OVEN

Model WOD93EC0AS01

Near Leander, Texas 78641

Miguel

Job Details: 10/21/2024

"Arrived on site for oven not heating properly. Only gets up to 200f. Diagnostics shows f9e0. Product miswired. Removed from wall. Bk-rd=126v, Rd-wh=251, Bk-wh=126, bk-ground=0, wh-g=126, rd-g= 126. Black wire and white neutral wire are switch. Customer stated they had a flood and cabinets had to be redone.advised customer they need to have unit wired correctly. Call complete. 162.36Auth code: H3A439"

We serviced a

WHIRLPOOL RANGE

Model WGE555S0BS02

Near Manchaca, Texas 78652

Tim M

Job Details: 10/21/2024

"Arrived on site to test unit for burner issues. Upon arrival customer stated when burner is engaged it will not cycle and will be on the whole time burning food. Also had concerns of a cracked cooktop. Inspected unit found unit will need a new infinite switch and and surface element for the front right burner. Inspected crack, found no impact point indicating cooktop experienced thermal cracking. Will need to order cooktop for return visit as well. Ordering parts, no parts installed, office to reschedule.; ordrng 1 W10636388 (Cooktop)"

We serviced a

JENN-AIR FREEZER

Model JBZFL18IGX00

Near New Braunfels, Texas 78132

Andrew

Job Details: 10/21/2024

Arrived on site to test unit for no ice production. Found ice in bin on arrival. UI acting erratic and display failing. Recommend UI and ice maker replacement. Office to reschedule. ; ordrng 1 W11404239 (UI)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ01

Near Austin, Texas 78702

Luis

Job Details: 10/21/2024

"Arrived on site for water leaking in fresh food. Found frozen drain,removed evaporator cover removed ice,found obstruction in drain tube,cleared obstruction ran water through drain,water draining correctly. No parts used."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Jarrell, Texas 76537

Robert

Job Details: 10/21/2024

"WRS315SDHM08 Arrived on site for a refrigerator not making ice. On arrival rang ring camera no body was home. Spoke with client through ring camera he said he would be home after 12pm . He said he would just reschedule. Office to reschedule for client, please, and thank yall.; O-emld tckt"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Manor, Texas 78653

Scott

Job Details: 10/21/2024

Arrived on site for washer filling too much when just a small load or couple of items are being washed. Ran diagnostics and fill test . No error codes and washer is filling to min . Instructed tenent that washer does have a min level to fill to keep item from snagging on agitator. No water leaks detected at time of service no parts used . Job complete

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Manor, Texas 78653

Scott

Job Details: 10/21/2024

Arrived on site for shorted terminal block . Repaired wiring with block repair kit 279320. No lint build up. Job complete

We serviced a

MAYTAG WASHER

Model MVW7230HC

Near Troy, Texas 76579

Tyler

Job Details: 10/21/2024

"Arrived on site for washer needing w11550891 agitator, w11260238 rotor, w11195971 stator, w11449841 gearcase, and w10734521 slider. Tested washer after installing parts and found no leaks and washer working as designed. Call complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAMS0

Near Leander, Texas 78641

Miguel

Job Details: 10/21/2024

Arrived on site with new rack. Box had upper and lower rack. Transferred wheels and spray arm. Verified operation. Call complete. W11752368

We serviced a

WHIRLPOOL DISHWASHER

Model WDT751SAPZ0

Near Leander, Texas 78641

Miguel

Job Details: 10/21/2024

"Arrived on site for dishwasher leaking, unit missing bracket screws. Removed from counter. After testing I found unit leaking from 2 places. 1st heating element was not properly secured in back so it leaks. Secured and corrected that leak. Found tub leaking from improper welds. Will need new tub. Office will call to schedule. ; ordrng 1 W11409866 (Tub) and 2 Screws (Screws.)s"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ3

Near Austin, Texas 78749

Leonardo

Job Details: 10/21/2024

"Arrived on site to test unit for unit not washing. Test unit and found unit filling with water but not washing. Found bad wash motor, replaced sump and motor assembly test unit and unit test good job complete."

We serviced a

JENN-AIR RANGE

Model JGS8860BDP

Near Austin, Texas 78749

Tim M

Job Details: 10/21/2024

"Arrived on site to replace previously diagnosed parts. Replaced dual burner igniter (WP74011829), igniter screw (WP8273062) and burner screws (WP400021-1) X4. Tested unit, unit is now igniting properly and unit is running as designed, no gas leaks detected, job complete."

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Pflugerville, Texas 78660

Scott

Job Details: 10/21/2024

"Arrived on site for dryer asking noise . Found screw missing from heater housing bracket , housing is rattling around while dryer is in use . Repositioned heater housing and replaced missing screw . Unit is sounding normal. Cleaned lint out of unit . No parts installed . Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ08

Near San Marcos, Texas 78666

Andrey

Job Details: 10/21/2024

"Arrived on site to test unit for frosting in freezer, customer stated that the ice is not dispensing, tested unit found broken ice bin and bottom coupler caused by a potential leaking ice maker, will need to replace bin, chute, bottom coupler and potentially ice maker, ordered parts rescheduled for 10/25; ordrng 1 W11244434 (Ice bin) and 1 WPW10293212 (Chute) and 1 WP2220458 (Bottom coupling) and 1 W10873791 (Ice maker) and 1 WPW10179146 (Inlet valve)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Austin, Texas 78735

Luis

Job Details: 10/21/2024

"Arrived on site for no ice and customer unhappy how door glides open and closed. Checked temp in ice compartment good reading 9? ran error test reading E5 ran fill failed,tested freezer door operation,ordering brackets. ; ordrng 1 W11668671 (Brackets)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ09

Near Manor, Texas 78653

James K

Job Details: 10/21/2024

"WMH32519HZ09 Arrived on site for unit not starting. Upon arrival, found unit displaying any power. Outlet was receiving 120V. Ordering WPW10531156 noise filter, W11256462 diode, W11551761 lower interlock and W11551558 interlock. Customer agreed for Oct 25th requesting 2pm appointment. ; ordrng 1 WPW10531156 (Noise filter) and 1 W11256462 (Diode) and 1 W11551761 (Lower interlock) and 1 W11551558 (Interlock)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Moody, Texas 76557

Sterling

Job Details: 10/21/2024

On arrival verified complaint of not starting. Found same issue as previous. New motor was blown from bad power. Verified voltage and polarity are now corrected. Found new motor has a damaged winding. Reordering motor 279827. Reschedule for 10/28 ; schdld next appmnt for 10/28 MON !

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM13

Near Georgetown, Texas 78633

Wesley

Job Details: 10/21/2024

Arrived onsite for ice dispensing problem. Found unit chute with a clog. Cleared clog and advised customer on identifying and clearing small clogs before the pay become packed chutes. All checks good. No parts

We serviced a

WHIRLPOOL RANGE

Model WFE550S0LZ3

Near Canyon Lake, Texas 78132

Andrey

Job Details: 10/21/2024

"Arrived on site to test unit for tripping breaker, customer stated that unit randomly trips breaker during preheated, do to ongoing issue with this model, followed service pointer and replaced control, elements, preheat oven to 500 degrees customer will turn it off in 2 hours after, if unit still trips breaker after then customer needs to contact breaker manufacturer to see what can be done, called tech line to document SR# 7740153754 unit is running as designed job complete installed WP9755770, W10856603, W11548749"

We serviced a

MAYTAG REFRIGERATOR

Model MSB27C2XAM00

Near Cedar Creek, Texas 78612

James K

Job Details: 10/21/2024

"MSB27C2XAM00 Arrived on site for unit not cooling. Upon arrival, proceeded to enter test mode 4 and found CFM and compressor not running. Proceeded to replace WPW10197428 start device and W11088499 main control. Tested unit and now unit is functioning as designed. No water leaks detected at this time"

We serviced a

WHIRLPOOL WASHER

Model WFW7590FW0

Near McGregor, Texas 76657

Sterling

Job Details: 10/21/2024

On arrival verified compaint of not finsing cycle. Ran diag and found error code f3e1. Replaced pressure switch and unit still drains constantl Needs main control. Ordering main control. W11201273 reschedule for 10/28; ordrng 1 W11201273 (Main control)

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFSS2615TS0

Near Hutto, Texas 78634

Gerry C

Job Details: 10/21/2024

"FFSS2615TS0 Arrived to inspect cooling issues. Upon my arrival, I tested temperatures and found the FC at -5 and the RC at 33. The customer advised the machine had just went through a loss of cooling prior to our return and they could also hear a vibration/rattle noise. Inspection of the evaporator area revealed water from the ice maker fill tube had been trickling down the back wall, in similar fashion to another brands known issue. I was able to insert a flow corrective device into the fill tube and then verified the leaking fill tube issue was fully resolved. Warranty service applied. No leaks of the water supply observed during service."

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS2

Near Austin, Texas 78717

Daniel A

Job Details: 10/21/2024

"Arrived on site to inspect dishwasher not starting cycle and the indicator flashing clean. Upon further inspection, I placed the unit into diagnostics and observed the F8E1 F8E4. F9E1. The customer informed me that when then issue happened she observed a full layer of suds in the tub. I ran a test cycle and monitored the unit for any leaks, I did not observed any leaks during my test and all functions are operating as designed. I concluded that the dishwasher experienced an over suds event which caused the water level to rise and flow to the drip pan triggering the float switch. I advised the customer of my findings and instructed proper detergent and rinse add usage. No parts installed and no water leaks observed during service."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHV01

Near Georgetown, Texas 78628

Gerry C

Job Details: 10/21/2024

"WRS321SDHV01 Arrived to install sealed system components that were already diagnosed. I found the system with only 5PSI and inspected the pre-cooler, finding corrosion and resultant leak, under the plastic jacketing. I removed and replaced the pre-cooler, compressor, service port and dye drier and vacuumed. I was able to achieve 240 microns and it held through additional leak-down testing. I charged with the MFG prescribed refrigerant charge and tested. No leaks observed during service."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near New Braunfels, Texas 78132

Andrey

Job Details: 10/21/2024

"Arrived on site to test unit for squeaking noise and residue on cloth, tested unit found all components activating properly but right towards the end the cam slips, creating a screeching noise, explained to customer that white residue is not coming from the washer but unresolved detergent, advised customer to put detergent in first before clothes and use the required amount, for screeching noise will need to replace cam, belt and shift actuator, ordered parts rescheduled for 10/25; ordrng 1 W11481722 (Shift actuator) and 1 W10721967 (Cam) and 1 W11239857 (Belt)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near New Braunfels, Texas 78130

Andrey

Job Details: 10/21/2024

"Arrived on site to test unit for water leak, tested unit found pin holes in 1/4 and 5/16 water lines used fittings to fix, unit is now running as designed, no leaks detected job complete installed WP2300868, WP2198677"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ12

Near Marble Falls, Texas 78654

Daniel A

Job Details: 10/21/2024

Arrived on site to inspect refrigerator water dispenser not dispensing and freezer light not coming on. Upon further inspection I found that the tip part of the dispenser cover was broken. I next gained access to to the rear of the unit and found that the wiring connector to the valve was disconnected. I connected the harness and replaced the dispenser cover. I next addressed the light in the freezer and found that is was operating without issue. I could see that a little condensation was formed near it and froze and sometimes this can cause it to get stuck occasionally. I advised the customer of my findings. No water leaks observed during service. The unit is operating as designed. W11519867

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS01

Near Driftwood, Texas 78619

Leonardo

Job Details: 10/21/2024

Arrived on site to test unit for center glass broken. Found center window pack glass broken replaced center pack glass test unit and unit test good job complete. WPW10347596

We serviced a

KITCHENAID REFRIGERATOR

Model KRBR109ESS05

Near Horseshoe Bay, Texas 78657

Lou

Job Details: 10/21/2024

"Arrived on site to inspect refrigerator ice maker not making ice. Upon further inspection, I found the ice bin empty and tested the ice maker. It harvested as designed but I never heard the valve come on and no water was dispensed into the tray. I pulled the unit out onto my floor protector and gained access to the valve and found the valve harness not plugged into the valve correctly. Corrected the harness and retested and unit is operating as designed. No water leaks observed during service, job completed. No parts installed."

We serviced a

JENN-AIR OVEN

Model JDRP536WP03

Near Blanco, Texas 78606

Andrew

Job Details: 10/21/2024

Arrived on site to test unit for not heating properly. Found elements were heating properly. Noticed temps fluctuating on display. Recommending oven sensor and control replacement. Rescheduled for 10/28. Nonparts replaced at this time. ; ordrng 1 WPW10131825 (Oven sensor)

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EFS02

Near Blanco, Texas 78606

Andrew

Job Details: 10/21/2024

Arrived on site to test unit for FC not cooling. Found evap motor not engaging in service test 56. Replaced evap cover and unit is now working as designed. No leaks detected. Job complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Marble Falls, Texas 78654

Lou

Job Details: 10/21/2024

"Arrived on site to inspect refrigerator noises. Upon further inspection, I placed the unit in diagnostics and tested the damper control in test 3 and immediately it began to make a rattling noise that the customer identified. I gained access to the damper and removed and replaced the damper control and retested. Unit is operating as designed. After reassembling the RC section I retested again and it continues to operate as designed. No water leaks observed during service, job completed. WPW10479155"

We serviced a

WHIRLPOOL WASHER

Model MVW6500MW0

Near Salado, Texas 76571

Sterling

Job Details: 10/21/2024

"On arrival verified complaint of intermittent not spinning. Visual inspection shows splutvh has cuts but no sign of the debris that caused it. All other components are in position and un damaged. Check motor windings at 5.7 for both windings. Ran diag and found no error codes. ran test cycle and all components functioned correctly. Spoke to TL ordering lower harness w11591637 and clip W11284522 per sp. 7740150161. Reschedule for 10-25 returning tech to install splutch/cam, lower harness, and clip. ; ordrng 1 W11591637 (Lower harness)"