"Arrived on site to replace failed modules, after replacing, unit tested good."

"Arrived on site to inspect grinding noise, unit had items in it an was unplugged, I plugged it back on and was stuck on flood mode. I was able to deactivate flood mode and enter service test mode, there where no stored error codes and all functions of the machine where present. Machine was badly set up and would rock from the FR corner to the LR corner and the basket was nearly touching the inner front panel. I corrected the chassis set up, centering the basket with in the chassis and ensuring equal weight on all the legs. Operational test good, no leaks observed during service. Drain security strap added."

"Arrived on site to help CX install bypass valve for water filter, alll operational is good, no leaks observed during service. Job complete."

"Arrived on site to inspect no ice and water, old filter was stuck and housing was slightly knock off, removed old filter and replaced with a new one that CX Provided, purged the new filter and verified ice maker filled. No leaks observed during service, job complete."

"Arrived to inspect door closing issue. I found the door lower hinge assembly was bent and after correcting, the door operated as designed. Operational test good, no water connections to unit."

Arrived onsite for crack and found cracked vent grille. Ordering grille to replace. Office to reschedule ; ordrng 1 W11249298 (Vent grille)

Arrived onsite and found icemaker mold slowly leaking. Also found freezer LED failed. Provided customer instruct on icemaker and ice in maintenance. Customer will consider options prior to possible move before repairing.

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Remove the dishwasher from the cabinet and found water leakage from the diverter assembly and the washer pump motor. Replaced both and tested the unit. The unit began to work in operate as designed with no leaks present. Call complete.

"Arrived on site for a washing machine that is not spinning out clothes and is not completing cycles. Inspected unit and work area. Found unit was a residential washer sitting in a commercial sitting at a nail, spa, and salon business. Ran the unit through a spin and found the basket wobbling inside the tub during the spin. Remove the agitator and confirmed that the hub assembly had been stripped. Replaced the hub and test the unit. The unit still had issues. I spoke to claims and was advised that being the C unit was in a commercial setting, it voided the warranty and not proceed with any further repairs. I called whirlpool Techline and spoke to Sterling SR# 7733153831. He advised that per their warranty, whirlpool would not authorize any repairs done on this unit due to using this in a way that voids their warranty. The customer was aware of the situation and advised that he would buy himself a new washer. I didnt warn the customer that they would need a commercial washer for the type of wash cycles they need to use for their business. Call complete."

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the filter head and reservoir assembly and tested the unit. The unit began to operate and dispense water as designed. Call complete.

"Arrived on site for a dishwasher that is not filling. Inspected unit and work area. Confirmed the customers complaint and remove the bottom cover. Check voltage to the fill valve during the normal wash and quick wash cycles. Found only up to 11 V going to the valve during the fill portions. I checked the float switch and found continuity through the float switch. Spoke to JC and was advised the issue would either be with the timer or the cycling switch. Ordering both parts but the office will need to contact the extended warranty about repair due to both parts being out of stock and discontinued. If parts can be found and authorization is given, please contact the customer about a return date.; ordrng 1 WD21X0760 (Timer) and 1 WD21X0724 (Cycling switch)"

Arrived onsite for not washing and found unit operating with failed sump and motor. Replaced sump and motor assembly. Unit is now operating as designed. Advised customer on repair. All checks good.

"Arrived onsite and found error codes indicating a faulty door lock. Unable to replicate failure, however customer wats to replace latch assembly anyway. Replaced latch and calibrated. All checks good. Unit is now operating as designed. Advised customer on repair."

Arrived onsite for filter hanging open. Found cracked bracket clip. Replaced bracket. Unit is now operating as designed. All checks good.

"Arrived on site for washer maintenance. Inspected unit and work area. Found minor wear and tear to door bellow, no holes visible. Found no zip tie to drain line. Performed diagnostics mode and tested operation and found all components operating. Recommend to cleaned drain pump filter and remove old water. Gained access to filter house and removed filter and water. Cleaned filter house and dispenser. Assembled unit and ran cleaning cycle. All tested good, no water leaks detected during service."

"Arrived on site for refrigerator not dispensing water or ice. Inspected unit and work area. Found crisper shelf not setting correct and not allowing door to completely engage door switch. Adjusted shelf and tested dispenser. Found unit dispensing as designed. Found deli drawer lid not attached. Found right end cap broken. Will need to replace cap to correct lid; ordrng 1 W10874836/rightside (End cap)"

"Arrived on site to install previous diagnosed part. Disassembled unit to gain access to bellow. Removed failed bellow and attempted to install new. Found new bellow was to big, found all hoses matched up on new bellow but different size. Reach out to part department (SR). Will need to place in parts research to verify correct part. Office to schedule return. Installed old bellow and assembled unit. Tested operation and found unit is working but still dripping from bellow. Advised customer if must use to monitor. ; O-emld tckt"

Arrived on site for washer not spinning. Inspected unit and work area. Found tub leaning back. Performed diagnostics mode and tested operation. Found failed suspension rods. Will need to replace all 4.

"Arrived on site for dishwasher not washing dishes. Inspected unit and work area. Performed diagnostics mode and found fault code F7-E1 heating circuit. Monitored test cycle and found wash motor not activating. Measured voltage to motor and found 120 volts. Measured motor resistance and found opened/ failed. Found sump assembly cover under Appliance Express warranty. Removed failed sump and installed new. Assembled unit and performed diagnostics mode. Monitored test cycle and observed for possible water leaks. All tested good, no water leaks detected during service."

"Arrived on site to inspect unit for not washing correctly and not draining, upon inspection found the units control board causing issue with the drain cycle which caused the long drain and screech. Replaced control board and tested. No screech or long drain showed up in testing. Complete"

"Arrived on site to inspect unit for not agitating correctly. Upon inspection found the unit working and all parts moving normally, customer had pulled fabric from agitator previously, tested washer with no issue. Complete"

Arrived on site to inspect unit for not closing and starting. Upon inspection found the unit not installed and the screws are in the way of the seal. Removed screws and unit closed normally. Customer must have the unit installed correctly. Complete

Arrived on site to inspect unit for not drying normally. Upon inspection found the units filter covered in a bit of hair and the unit heated normally. Outlet was 212v instead of 240. Heat was normal. Instructed customer on use. Complete

"Arrived on site to inspect unit for not running without a squeaking noise, upon inspection found the main idler covered in gunk. Replaced full pulley system and squeak went away. Complete"

"Arrived on site to inspect microwave error codes. Upon further inspection, I found the unit with power and no error codes displayed. Using my microwave tester, I tested the unit and after approximately 10 seconds (when heating components came on) the unit stopped and showed error code F1E5. Pulled the unit rom the cabinets and removed the top panel to inspect. I found the 4903 relay burnt on the main control. I removed and replaced the main control and retested and unit is operating as designed. Once I had the unit back in its spot, I retested and it continues to operate as designed. Job completed."

"Arrived on site to inspect dryer not working. Upon further inspection, I attempted to test the unit and it failed. I removed the back panel and the terminal block cover and found the block not wired correctly. Corrected the wiring and retested and still no operation. Tested voltage at the block and got 0 volts. Customer cycled power at the breaker and I retested and unit is operating as designed. Recommended replacing the breaker. No lint observed during service, job completed."

"Arrived on site to inspect unit for not illuminating main cab, upon inspection found the units upper right, lower right and freezer lights out. Used 4 modules. All lights returned. Complete"

"Arrived on site to inspect unit for not heating normally. Upon inspection found the units heating cycles about 10 degrees off and not being able to keep up with original temp. Relays are cycling in control when issue is present, ordering control. Office to reschedule ; ordrng 1 W11334164 (Control)"

"Arrived on site and found interior lights are out, replaced several LED modules and they are now working properly, job complete"

"Arrived on site and inspected Refrigerator and found no ice production, test 56 is showing E5. Ran test 57 and Icemaker cycled properly. Ran test 45 and valve actuated but theres no water filling icemaker. Disconnected waterline from valve and ran test 45 again and valve is dispensing water. Found waterline is frozen where it enters icemaker. Waterline heater is showing 25 ohms. Used steamer to thaw it and ran test 45 again and icemaker filled properly. Added some Permagum around 90? angle to act as insulation. If issue happens again will need to bring back water fill tube heater and control board."

Arrived onsite for vent hood with working light but fan does not turn on. Upon arrival inspected wiring and found harness from control to fan motor was not connected. Secured the harness connection and tested unit. All 3 speeds operate as designed. Job complete

Arrived onsite for unit with no power. Upon arrival checked voltage and have 120 from supply to junction box. Found wire at junction box was not connected. Secured wiring connectors and tested unit. Unit operates as designed. No leaks present at this time. Job complete

"Arrived onsite to install previously diagnosed parts. Installed all 3 adhesive strips, spark module, and name plate. Unit now sparks and operates as designed. No gas leak detected at this time. Job complete"

Arrived onsite for ice machine freezer in water in reservoir. Upon arrival I put unit Into diagnostics and tested all components and found that the reservoir drain pump not running. I quoted customer for pump R/R customer agreed and paid service fee $139.99+ taxes with card. $235.52 due on return. I am ordering 1x Resevoir drain pump. Office to reschedule ; ordrng 1 WP2313705 (Drain pump)

"Arrived on site for a refrigerator that has lights out in the freezer and refrigerator sections. Inspected unit and work area. Confirmed the customers complaint and replaced the freezer module. All the lights in the freezer and refrigerator began to illuminate as designed. Per the special project S191AQ, the labor and parts are covered by he manufacturer.

Arrived onsite to install previously diagnosed pats. Upon arrival I installed new toe grill and switch box. And tested unit and found unit operating as designed. Job complete

"Arrived on site to inspect unit for not making ice and causing water leaking in ice bin. Upon inspection found the icemaker hopper full of ice and causing the leak, replaced valve and tested water. No leaks found, ice maker turned normally. Complete"

"Arrived on site and found water customer is hearing when basket is moved is liquid ballast inside of basket and remaining water after drain pump finishes running. Removed tub ring and ensured there is no extra water after drain pump stops. Ran automatic test cycle and found aroma customer is smelling is likely coming from standpipe. Did not find any issues with washer,

"Arrived on site and replaced icemaker, sent a short video to KB/service management of it working properly, job complete"

"Arrived on site customer complaint is washer will not select a cycle. Found washer is sharing an outlet with two other items. Set it into a diagnostic cycle and found saved error code for unbalanced load, ran test 51 and it completed properly. requested that customer duplicate how they begin a load and saw customer is not holding start button down until washer starts. Showed customer how to operate control panel. Recommended that washer should not share an outlet or a circuit in the house with other items. Job complete"

"Arrived on site to inspect unit for ice buildup and found the top left corner frosted. Upon inspection of the gear shaft I found the basket was off center and causing the left side of the drawer to stick out and cause frost. Realigned the drawer and the seal was perfect, cleared ice for customer. Complete"

Arrived onsite for dishwasher not drying properly. Upon arrival I ran unit in diagnostics and found unit operating as designed. Upon further inspection I found that the customer is using a high concentration detergent. I advised customer to to switch to a less concentrated detergent and use less of it to help with drying along with running hot water at the tap before running the DW. Job complete

"Arrived on site for Dryer is running twice as long as it should after the clothing is already dry. Moisture sensor not functioning? Clothes are dry at 30 min point, but dryer runs for another half hour at-least,but up to an hour. Upon arrival called tech line for assistance. Tech checked ohms at thermistor and was normal checked pad sensor and was normal. Tech advised that unit is operating as designed. Tech gave RS#7733148582. Job complete"

Arrived onsite for failing to run a cycle and found bad lower interlock switch. Replaced switch and tested. Unit is now operating as designed. Advised customer on repair. All checks good.

Arrived onsite to replaced transmission kit and was unable to remove seized nut. Ordering GE spanner tool. Ordering basket as the basket is cracked and will ruin clothing. Returning to complete transmission parts. Office to reschedule. ; ordrng 1 GeSpannerTool (Ge spanner tool) and 1 WH45X26175 (Basket)

Arrived onsite and found broken grid causing the sheets to stack and not cube. Replaced grid. Unit is now operating as designed. All checks good. Advised customer on repair.

"Arrived to instal previously diagnosed and ordered parts. I removed the unit from its installation and replaced the tub and tube assemblies. I installed the updated heating element into the chassis and reinstalled. Operational test good, no leaks observed during service. Technical Service Pointer #: W11540964 and Special Project code S17304"

Arrived on site for microwave vent light burning out frequently. I inspected the unit and work area. I found the bulb burnt out. I tested voltage to the bulb while the vent light was set to off. I found 120vac. I set the unit to half and high and found no voltage change. I tested voltage to the bulb directly from the control and found the same. I tested the harness for a short and found none. I quoted customer for a new control. The ; ordrng 1 W11552018 (Main control)

Arrived to inspect dryer not restarting after load complete. The CX described an issue where the dryer would not restart without letting it cool. I made an inspection of all thermistors and other thermal safety devices and removed a large amount of debris from the motor assy. I removed moderate lint from within the chassis and tested vent airflow. The venting of the home was highly restricted and I advised the CX to have it professionally cleaned. The electronic control had two clear cold solder joints and I re-soldered. Operational test with the vent off very good and the unit heated and cycled as designed.

Arrived on site for dryer not turning off and dry times being longer. I found the dryer vent full of water indicating a restriction in the exterior vent. I found the main switch timer receiving power and not rotating. I quoted the customer for the timer I installed a new timer and tested the unit. I found it working as designed. I recommend the customer have vent wizard come out and clear the exterior vent. Customer paid in full with credit card. Job complete.

Arrived on site for no response washer . Found ui would power up and down but not able to change cycles or start . Ordering console . Call to set return ; O-emld tckt

"Arrived on site for water lines frozen over and stuff freezing in fresh food . Fridge is set at recommended temps . Ran temp checks fresh is at 31 ,freezer is -2. Fan are working properly . No frost build up in either section. Thermistor checked with in range . Ordering UI and main control. Will also order thermistors to have on hand if needed . No water leaks detected at time of service. ; ordrng 1 W11504919 (Ui) and 1 W11512425 (Control) and 1 W10316760 (Fresh thermistor) and 1 WPW10384183 (Thermistor)"

Arrived on site for control not responding to commands. Did take couple tries to get into diagnostics. Some buttons would respond only couple of times . Ran diagnostics got UI error . Replaced ui . Ran diagnostics and all checked normal. No water leaks detected at time of service. Job complete

Arrived on site to test unit for shorted keypad error code. Will need to replace control panel. Ordering new panel W11086141 under 5 year warranty and labor. Office to reschedule ; O-emld tckt

Arrived on site for burner not igniting . Found broiler not fully igniting . Tube is missing air cock . Ordering broiler tube . No gas leaks detected at time of service. Call to set return date. ; ordrng 1 WP8054078 (Broiler)

"Arrived on site for loud scraping noise found rear felt on drum had worn thru and cut into rear bulkhead ; ordrng 1 4036EL3001B (Rear seal) and 1 MJT62002901 (Read bulk head)"

"Arrived on site for ice build up in freezer section. Found ice forming on right side,checked door seal gap between gasket and cabinet,adjusted door checked door operation good,checked door seal good."

"Arrived on site for customer complaint of unit having a rip in the door gasket, unit is stacked, ordering gasket and two man job. ; ordrng 1 ADX75731702 (Door gasket) and 1 Cnote (2 man/office to reschedule)"

"Arrived on site. Ran diagnostics no frost formation on evaporator diagnosed a leak in the system,

Arrived on site to test unit for F5E1. Found error code saying bad latch. Test latch and bake and broiler not working. Will need new control and latch. Control board is NLA.

"Arrived on site to test unit for flames to big, tested unit found unit needs to be converted to LP, converted unit , now flames are normal, unit running as designed called safety to present my findings, sr#7733099575, job complete"

"Arrived on site for a washer that still not finishing cycles. Inspected unit and work area. Where in the unit for diagnostics and found an F8 E1 (low/no water detected during fill) error code again. I ran the unit through manual fill testing and found the water valves working properly. Check the drain hose installation on the unit and found the drain hose was sitting 3 feet into the stand pipe. Filled the tub up a third of the way and then attempted to drain. Found water was flowing above the drain hose as you could not hear a drain after 10 to 15 seconds. As soon as I start the drain, I found water siphoning back into the unit. Shorten the drain hose in the wall and test the unit again. The unit was working as designed. Ran through an auto test on the unit and the unit ran as designed. Advise the customer they may want to shorten their drain hose as the drain hose itself is way too long and is now sitting partially on the floor. Advise the customer they can try to run the unit as it is right now but if there are further problems to shorten that drain hose in order to allow the unit to drain properly. Call complete."

"Arrived onsite to diagnose a turntable motor squeal. Unable to replicate while onsite, however instructed customer based on prior experience with noise that it is within specifications of design for extreme heat to cause a variation in tone as materials shift slightly. Furthermore advised that it is better to use the provided rack when using convection feature and to turn off the turntable motor for the convection use. All checks good. Unit is now operating as designed. Advised customer on findings and status."

"Arrived on site for customer complaint of unit not making ice, found failed ice maker in diagnostic test, I replaced ice maker, unit filled with water and tested good."

"Arrived on site to replace glass top and trim, found AHS shipped customer a whole new entire cooktop. Called office and spoke with Erica, AHS will send out an install company and coordinate with customer or service."

Arrived on site to test unit for unit leaking from right side of the door. Ran unit for 30 minutes no leaks present at this time. Could not duplicate the problem. Advised customer to be careful when loading unit. If spray arm gets stuck and water stays spraying to the corner it will leak. Job complete.

"Arrived on site for complaints of no heat. Found unit would turn on and run, but produce no heat. Found missing installation bolt, took picture. Advised customer that unit is only being held up by one bolt. Found failed magnatron. Recommended replacing the capacitor as well. Gave customer quote to replace the magnatron and capacitor, and they accepted . Installed new parts and tested. Heating function restored. Used cup of water to test. No other issues at this time, job complete. Collected payment."

"Arrived on site to test unit for LF error code, tested unit found hot and cold water valves are not opening, replaced water valve, tested unit, unit now running as designed, no leaks detected job complete"

"Arrived on site to replace previously diagnosed dispenser motor, verified that motor was needed, replaced motor, tested unit, unit now functioning properly, no leaks detected job complete"

"Arrived on site to test unit for no heat,tested unit found very loud noise present when powering on unit, replaced diode, noise is still present, got authorization to replace magnetron, capacitor, and diode, replaced parts, test unit, unit is now heating, and running as designed, job complete"

"Arrived on site to test unit for F1E0 error, tested unit found F1E0 error internal board failure, inspected all wiring harness no grounding or shorted connections, called tech line and presented my findings, was recommended replacing control board, sr#7733142329, office to reschedule ; ordrng 1 W11567348 (Control board)"

"Arrived on site to replace previously diagnosed rack adjuster kit, verified that it was needed, replaced adjusters tested unit unit now running as designed no leaks detected job complete"

Arrived on site for pod not being used. Upon arrival found that the dispenser door was not opening and releasing the pod. Need to replace dispenser. Replaced dispenser and tested unit. Tested unit on diagnostics test and dispenser operates as designed. No leaks present at this time.Job complete

Arrived on site to test unit for oven not working. Test unit found broiler coming on but not bake. Test glow igniter and found bad igniter. Job complete.

Arrived onsite for elements not heating. Upon arrival found right rear element is warming but not glowing orange and hot. Called techline for assistance. Tech had me Check element and element is good. Tested voltage at infinity switch and test failed. Tech recommends replacement of Wiring harness and right rear Infinity switch tech gave Sr#7733145927 ordering harness and returning all other parts just in case. Office to reschedule ; ordrng 1 W11501975 (Wire harness)

"Arrived onsite for unit not drying. Upon arrival ran unit on diagnostics. Got 120 to heater. Heater pulls 4.2 amps. Inspected heater and found water droplets sizzling. Called tech line for assistance. Tech advised that unit is operating as designed and recommended that customer uses water at 120 degrees, using rinse aid.Tech gave SR# 7733144979. No leaks present at this time job complete"

"Arrived on site for customer complaint of squeaking noise during spin, I ran DMLS calibration, ran diagnostic test cycle, unit tested good, ran a load of towels and blanket, watched it in spin, unit tested good."

"Arrived onsite for unit leaking water. Upon arrival ran cycle and inspected for leaks from sump,drain valve,fill valve, and hoses. All good and not leaking.Found door panel insulation was wet. Saw water leaking from dispenser. Need to replace dispenser. Replaced dispenser and ran unit through cycle. Unit operates as designed. No leaks present at this time. Job complete"

"Arrived onsite for unit leaking water. Upon arrival ran unit through auto test. Unit fill with water and did not leak, unit went through agitation cycle did not leak, unit went through drain cycle and did not leak from hoses or pump. Found water overflowing from standpipe during drain cycle. Customer will need to call a plumber to free the clogged standpipe.; O-emld tckt"

Arrived onsite for unit not heating. Upon arrival found 240 from supply to block. Inspected unit and found wiring to thermostat was not connected. Secured connection and tested unit. Unit now heats and operates as designed. Job complete

"Arrived on site to replace previously diagnosed manifold, attempted to center to valve and was successful manifold not needed, removed valve and readjust slightly put unit back together, customer now happy with results, unit running as designed job complete"

"Arrived on site to install previous diagnose parts. I replaced the motor, blower wheel, pulley and belt. I reassembled the unit and found it working properly. Job complete."

"Arrived on site to install previously diagnosed and ordered parts. Due to,the sealed system failure, I removed and replaced the compressor, NON-UV drier, access valve and evaporator and vacuumed the system for approximately 30 mins. Pressures held at -30/0. I installed 5.75oz of R134a refrigerant and monitored pressures. Unit is operating as designed and making a good slab of ice. Pressures were good at -1/120. No water leaks observed during service, job completed."

"Arrived on site for customer complaint of unit freezing things in RC as well as ice bin frozen stuck and not dispensing ice. I was unable to remove ice container due to it being frozen solid, I quoted customer for UI console and damper, if there is an issue with the valve or ice maker, customer is responsible for those parts. Customer is going to defrost unit so we can test.

"Arrived on site to install previous diagnose parts. I installed the new pulley, belt and nut. I recalibrated the unit and ran a diagnostics cycle. I found it working as designed. Job complete."

Arrived on site for ice maker not producing. I found the icemaker shorted and continually cycling and not sending power to the water valve. I quoted the customer for the icemaker. I installed a new icemaker. I reassembled the unit and found it working properly. . Job complete.

"Arrived on site. Replaced defective external drain pump,ran water through pump,water drained no leaks at tubing or connections. Unit passed all other diagnostic test

"Arrived on site. Replaced slide,hose,tube,cap and valve,cleaned walls and all accessible parts,ran diagnostics all test passed,ran unit through a clean cycle.

"Arrived on site for black sludge. Found black sludge on bottom of cabinet traces leak to wine bottles sitting on top of refrigerator,removed wine bottles that were leaking.

"1958Arrived on site for no cool. Ui not powering on,power cycled unit same issue nothing running and ui dead,checked harness to ui,no power to ui diagnosed a defective control. Installed updated control kit,powered unit on,ui powered on,compressor and fans powered on."

"Arrived on site for leak at heat exchanger. Replaced heat exchanger,evaporator,drier and access valve,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good.

"Arrived on site for washer not spinning. Inspected unit and work area. Performed diagnostics mode and checked fault codes, found no faults stored. Inspected gearcase and pulley system. Turned wash basket by hand and found spinning freely. Ran manual test cycle and ran high spin. Found failed bearing within gearcase. Found no ETA available on part. Office to schedule return when ETA is available.; ordrng 1 W11423758 (Gearcase)"

Arrived on site for a refrigerator thats not dispensing water and the customer cannot get the filter out. Inspected unit and worked area. The customer was using a genuine replacement filter that is not the specs of this unit. Customer advised that he thinks he pushed it a little too hard inside the housing assembly so it is not pulling out whenever he opens the door. Was able to remove the filter and the customer had an extra filter from every drop which is the correct filter used on this unit. Installed the filter and test of the unit. The unit began to dispense water and operate as designed with no abnormal sounds. Ran through 2 gallons of water on the unit to clean out the filter charcoal out of the filter. The unit is working as designed. Call complete.

Arrived on site for a dryer that is not heating and is making weird sounds. Inspected unit and work area. Plug the unit in and test the unit. I did find the unit making a strange sound and the unit was heating but not ventilating. Checked blower wheel housing and found the blower wheel stripped due to a nail and two drillbits clogging the blower wheel housing and causing the wheel to strip. Replaced blower wheel and remove the instructions from the unit. Reassembled the unit and now the unit is working as designed. Call complete.; used 1 WP694089 (Blower Wheel) from stock

"Arrived on site for an oven that is steaming up the glass on the upper oven door. Inspected unit and work area. The customer advised that when she use the lower oven, the upper oven was steaming up and while it only happened one time she just wanted to make sure there wasnt an issue before her warranty ran out. I checked the gaskets and found the lower oven gasket smooshed potentially causing air seepage out of the oven while in use. Showed the customer how to re-adjust her gasket to allow the door to close fully. Tested the upper and lower oven fans in both checks good. Checked underneath the unit to make sure the air channel was not locked or concaved. All checked good. I called Whirlpool Techline and spoke to Andrew SR# 7733144780. He advised that this can happen due to ambient air temperature, high moisture content in the food, or the gasket issue. He did advise for me to tell the customer that this is normal. The unit is not working as designed. Call complete."

Arrived on site to replace hinges and arm. Replaced all parts test unit and unit test good.

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the inner lock assembly and tested the unit. The unit still was having issues with a Generation error message. I called Whirlpool Techline and spoke to Rich SR# 7733034063. He had me run through several voltage checks as well as swaps of pins on the control to see if we could replicate the issue. All voltage checks came back good and no matter what we did with swapping connectors on the main board, we could not get the unit to act right. He advised that based on all the current information and parts replaced, this unit would be sent for review and to let the customer know that whirlpool would be in contact with myself or them within the next few business days. Call complete."

Arrived on site to test unit for yellow flames. Found flames to be just a little orange on the top here and there. Asked customer if she had a air purifier and she said yes. I advised customer that can cause the flames to turn orange. Adjusted flames due to flames turning off when you go to low setting. Flames test good after adjustments

Arrived on site to test unit for burning smell. Test unit and found melted terminal block. Ordering new wire harness. Office to reschedule ; ordrng 1 W11568793 (Wire harness)

Arrived on site to test unit for f9e1 drain motor not working. Test unit and unit test good job complete.