Service History 290 - Appliance Express

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS01

Near Dripping Springs, TX 78620

Leonardo

Job Details: 06/23/2022

Arrived on site to test unit for lower oven not heating. Test unit and found opened TOD. Replaced TOD. test unit and unit pre heated to 350 unit working as designed.

We serviced a

LG WASHER

Model WM3570HWA

Near Austin, TX 78739

Andrey

Job Details: 06/23/2022

"Arrived on site to bellow per customer request, customer stated that unit is making a screeching sound when filling with water, replaced parts tested unit unit now running as designed, no leaks detected job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW2

Near Austin, TX 78723

Scott

Job Details: 06/23/2022

"Arrived on site for drain hose leaking . Found inner drain hose damaged . Replaced hose . Ran diagnostics,all checked normal. No water leaks detected at time of service. Job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Buda, TX 78610

Andrey

Job Details: 06/23/2022

"Arrived on site to test unit for soap not dissolving, customer stated that unit worked good and after recent kitchen remodel unit did not run right, tested unit found unit is not getting enough water, pulled unit out and found kinked water line, installed unit correctly, unit is now running as designed, no leaks detected job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAB02

Near Georgetown, TX 78628

Gerry C

Job Details: 06/23/2022

"Arrived to inspect no ice or water. I found the CX had replaced the filter and after, the issue became apparent. I found they were using aftermarket filtration and I advised against the use of them. I was able to reinstall the old filter and it worked as designed.

We serviced a

WHIRLPOOL RANGE

Model WFE510S0AW0

Near Georgetown, TX 78626

Gerry C

Job Details: 06/23/2022

"Arrived to inspect no heat at front right burner. I found the element visibly burn and reading open and further testing showed the switch to be electrically open and there were burn marks around the contractor within the housing. I removed and replaced both parts and tested. The unit heated and cycled as designed, operational test good. I courtesy leveled the unit.

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS00

Near Georgetown, TX 78626

Gerry C

Job Details: 06/23/2022

"Arrived to inspect flame height issues. The CX had concerns about flame heights and I tested and verified all were within MFG specifications. I did find the left front burner valve stem was incorrectly positioned, causing the knob to rub on the panel and I corrected the issue, verifying no internal gas leaks with leak test solution. Operational test good, no gas leaks detected during service."

We serviced a

SAMSUNG WASHER

Model WA45H7000AW/A2

Near Kyle, TX 78640

Andrey

Job Details: 06/23/2022

"Arrived on site to replace previously diagnosed suspensions, replaced all 4 suspension rods, unit is now running as designed, job complete"

We serviced a

WHIRLPOOL OVEN

Model JJW3830IM00

Near Austin, TX 78737

Leonardo

Job Details: 06/23/2022

Arrived on site to replace console. Replaced console test unit and unit test good both ovens pre heated to 350 no error codes.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FBS00

Near Canyon Lake, TX 78133

Andrew

Job Details: 06/23/2022

"Arrived on site to replace control and RC gap cover per SP. Replaced evap cover and control, tested unit, unit working as designed. No leaks detected.

We serviced a

SAMSUNG REFRIGERATOR

Model RS25J500DSG/AA

Near Canyon Lake, TX 78133

Andrew

Job Details: 06/23/2022

"Arrived on site to test unit for no ice production. Found ice maker did not respond to diagnostics. Replaced icemaker, tested unit, unit now working as designed. No leaks detected. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS01

Near Georgetown, TX 78628

Lou

Job Details: 06/23/2022

"Arrived on site to inspect refrigerator door alarm on. Upon further inspection, I found the unit operating as designed. Customer advised that the door alarm is intermittent and will turn on at all times of the day and night. I tested the door switches and all are operating as designed. I checked the deli control and harness and Botha re good. I provided a written disclaimer from management regarding this model of refrigerator to my customer and advised them that due to the unit being out of warranty, its not cost effective to repair the unit at this time as we cannot guarantee a successful repair and once parts are replaced, we can no longer use them as theyre used.Unable to duplicate the issue at this time. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL RANGE

Model WEE510S0FS2

Near Austin, TX 78758

David S

Job Details: 06/23/2022

Arrived on site to install previous diagnose part. I gained access to the control and replaced it with new. I Tested the unit and found it working properly. Job complete.

We serviced a

WHIRLPOOL OVEN

Model WFG550S0HZ2

Near Georgetown, TX 78628

Lou

Job Details: 06/23/2022

"Arrived on site to inspect range oven noises. Upon further inspection, the customer advised that the first time they used the unit, it would make popping and booming noises. I tested the unit in Bake at 350 degrees. Once the unit was heated inside, I could hear the normal new noises that an oven will make. I advised the customer that the noises are normal as its breaking is and when metal is heated it moves. Tested the cooktop and all burners are operating as designed. Overall, the unit is operating as designed. No gas leaks detected during service, job completed."

We serviced a

WHIRLPOOL RANGE

Model WEG750H0HZ0

Near Austin, TX 78738

Leonardo

Job Details: 06/23/2022

Arrived on site to test unit for display flickering and oven not getting to temp. Test unit and found bad sensor and customer not connected to Wi-Fi. Replaced sensor from truck stock and advised customer to connected ui to Wi-Fi for software updates. Test unit and unit test good job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Georgetown, TX 78628

Lou

Job Details: 06/23/2022

"Arrived on site to inspect refrigerator door gasket issues. Upon further inspection, I found the right RC door gasket badly torn. I removed and replaced the gasket and using my heat gun, I shaped the gasket before installing, tested the door closure and it is sealing good. No water leaks observed during service, job completed."

We serviced a

JENN-AIR MICROWAVE

Model JMW2430IL03

Near Austin, TX 78734

Leonardo

Job Details: 06/23/2022

Arrived on site to test unit for shorted keypad and keypad disconnected error code. Found bad console replaced console test unit and unit test good job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Austin, TX 78737

Leonardo

Job Details: 06/23/2022

Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Replaced sump and motor test unit and unit test good no leaks present job complete.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFTR1814QS1

Near Austin, TX 78737

Luis

Job Details: 06/23/2022

"Arrived on site. Per customer he has to manually defrost unit,removed evaporator cover ohmed heater good,checked continuity through bimetal reading closed. Diagnosed defective defrost control replaced control assembly"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHM00

Near Austin, TX 78739

Luis

Job Details: 06/23/2022

"Arrived on site for not cooling correctly in fresh food compartment. Ran diagnostics weak air flow from vents,removed cover found ice build up on evaporator,defrosted ice,replaced cover that includes both thermistors secured thermistor to correct location on suction line with foil tape and a zip. Reassembled unit ran diagnostics changed defrost setting to basic,checked air flow good.

We serviced a

KITCHENAID ICE MACHINE

Model KUIS18NNTW0

Near Austin, TX 78739

Luis

Job Details: 06/23/2022

Arrived on site for no ice. Ran diagnostics no frost formation on evaporator plate diagnosed a leak in the system

We serviced a

SAMSUNG REFRIGERATOR

Model RFG297HDRS/XAA

Near Austin, TX 78748

Luis

Job Details: 06/23/2022

"Arrived on site for ice build up. Found ice build up on left side of freezer door,large gap between gasket and liner. Removed ice build,remolded gasket checked door seal good."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Smithville, TX 78957

Joe Z

Job Details: 06/23/2022

Arrived onsite for Not Making Ice. Upon arrival inspected unit and found bin full of ice. After series of questions with customer. She stated that she began having issues when replacing water filter. She had not noticed ice being made. However had not checked bin after that. Recommend that customer emptied at least half of the ice and monitor if the bin fills itself back. No leaks present at this time. Job complete

We serviced a

SAMSUNG REFRIGERATOR

Model RF267AEBP/XAA-01

Near Kyle, TX 78640

Andrey

Job Details: 06/23/2022

"Arrived on site to replace previously diagnosed RC evaporator cover and heater clip, tested unit found heater clip was bent up and it was not melting ice in drain, replaced evap cover powered unit on, evaporator developed a good frost pattern, unit is running as designed, job complete"

We serviced a

MAYTAG WASHER

Model MVWB865GW0

Near Kyle, TX 78640

Andrey

Job Details: 06/23/2022

"Arrived on site to test unit for loud noise, tested unit found failed gear case,

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Waco, TX 76705

Jonathan M

Job Details: 06/23/2022

Arrived on site for a washing machine that is not completing cycles. Inspected unit and work area. Confirmed the customers complaint. Ran the unit through diagnostics and found an F8 E1 (low/no water detected during fill) error code. I ran through manual testing on the valves and found in test three for the hot water valve that the hot water was not entering the unit. Checked behind the unit and found the hot water valve at the wall had not been turned on. Advised customer of the issue and turned on the valve at the wall. Found water beginning to enter the unit in the washer functioning as designed. Ran through an entire Auto test and the unit ran as designed. Call complete.

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Waco, TX 76710

Jonathan M

Job Details: 06/23/2022

"Arrived on site for a washing machine that is still having problems. Inspected unit and work area. Ran through diagnostics and found an F9 E1 (long drain) error code. Around the unit through an auto test and found water running in slowly and did verify the drain pump draining but extremely slowly. Checked resistance on the drain motor and found that it was registering 10.7 ohms. Replaced the drain pump, valve, and control and tested the unit. The unit began to work as designed. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBFC42FTS03

Near Austin, TX 78732

Matthew

Job Details: 06/23/2022

Arrived onsite for refrigerator making noise and control issues. Upon arrival checked control. Unit was in Celsius so converted to Fahrenheit. Target temperature is at recommended and temperature is good. Controls seem to be responsive. Customer stated occasionally the unit will beep. He hits reset and unit continues to operate as normal. Notified customer of temperature changes due to door swings and ambient temperature. Ran diagnostics and could not get any noise to duplicate. Customer stated the sound last under a minute and happens periodically. Customer will monitor and try to record noise. Could not duplicate any issues at this time. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBLC36FTS05

Near Austin, TX 78732

Matthew

Job Details: 06/23/2022

Arrived onsite for ice maker leaking. Upon arrival inspected unit. Found ice pack and ice maker cap/cover jammed. Removed both and tested. Ran forced harvest and ice dumped and filled. Watch fill and did not see any signs of over fill or overspray. In bin ice cubes were good shape other than one area where ice chunk had formed. Customer will monitor. No leaks present at this time. Job complete

We serviced a

MAYTAG DRYER

Model MEDB400VQ0

Near Austin, TX 78730

Matthew

Job Details: 06/23/2022

Arrived onsite for dryer not working on all cycles. On arrival put unit in diagnostics and found stored error code F30 restricted air flow. F25 inlet thermistor shorted. Ran test per tech sheet and could not duplicate any issues. Ran timed dry function and completed as normal. Could not duplicate any issues. Instructed customer to monitor and watch sensor dry compared to timed dry. Customer will try both. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Bastrop, TX 78602

Joe Z

Job Details: 06/23/2022

"Arrived onsite for Not Cooling . Upon arrival inspected unit and found cooling. Did not find ice/ frost build up. Mrs. Mentioned her brother in law unplugged unit a couple of weeks ago and the unit cooled. FC 1 degrees, RC 48 degrees. Evap fan operating correctly. Frost pattern is good. There are no defrost issues. Unit is operating as designed. Job complete"

We serviced a

SAMSUNG REFRIGERATOR

Model RT18M6215WW/AA

Near Coupland, TX 78615

Cliff

Job Details: 06/23/2022

Arrived on site to inspect refrigerator that was making unusual noise. No abnormal noise present at time of service and all parts and components are fully functional. No repairs needed and job is complete. No leaks were found at time of service.

We serviced a

WHIRLPOOL RANGE

Model WFC310S0AB

Near Hutto, TX 78634

Wesley

Job Details: 06/23/2022

Arrived onsite for cooktop burner element control issues and found unit operating as designed. Found unit is operating as designed. The burners are operating equally and consistently. Advised customer on findings.

We serviced a

SAMSUNG DRYER

Model DV45H7000EW/A2

Near Taylor, TX 76574

Wesley

Job Details: 06/23/2022

Arrived onsite for unit not heating and diagnosed heater failure. Advised customer on findings

We serviced a

AMANA DISHWASHER

Model ADB1400AGW3

Near Taylor, TX 76574

Wesley

Job Details: 06/23/2022

Arrived onsite for intermittent operation and found unit operating operating as designed. Advised customer that unit is operating on a power supply switch. Also advised on other conditions that can affect performance. All else checks good.

We serviced a

WHIRLPOOL DRYER

Model LER8648PW0

Near Copperas Cove, TX 76522

Tyler

Job Details: 06/23/2022

"Drive down side for dryer not starting. Upon arrival confirm complaint not prefer the testing found you and I have stable 240 V connection. I then found door switch, timer, element, cut offs all working as designed. I then found thermal fuse and pts not functioning or allowing unit to start. Replaced both parts and reassembled and tested unit found clog in venting through home b7t dryer was working as designed. Informed customer to get dvc. Call complete"

We serviced a

WHIRLPOOL DRYER

Model NED4655EW1

Near Austin, TX 78723

Scott

Job Details: 06/23/2022

Arrived on site for dryer still not advancing . Found back panel pushed in causing heater element to be pushed into housing and grounding out . Reshaped back panel and replaced element . Tested unit and all checked normal. No lint build up . Called tech line

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW04

Near Bastrop, TX 78602

Joe Z

Job Details: 06/23/2022

Arrived onsite for loud noise. Upon arrival found same noise as previous visit. The position of the capillary tube moved back into original spot and vibrating the other refrigerant tube. . Added both padding between the two tubes and vibration is now gone. Job complete

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS02

Near Pflugerville, TX 78660

David S

Job Details: 06/23/2022

"Arrived on site for oven temperature not being in range. I inspected the unit and work area. I preformed a temperature test. I Inspected the shelf the oven sits on and found the shelf has a cut out, the product installation calls for the shelf to be solid. I found the oven pre-heating too 378, I found the oven cycling, low of 335 high of 370. The unit is working as designed. I advised the customer call the home builder and have them fix the oven shelf. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Pflugerville, TX 78660

David S

Job Details: 06/23/2022

"Arrived on site for food freezing on the left side of the rc compartment. I inspected the unit and work area. I found some of the lights dim on the UI. I tested the diffuser and found it working properly. I tested the thermistors and found the rc thermistor reading high. I found the rc thermistor blocked off from air flow. I replaced the UI to free t the dim lights, and spoke to the customer about air flow, and showed her where the thermistor for the rc section is she it wont be blocked off. Job complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Austin, TX 78723

Justin

Job Details: 06/23/2022

Arrived on site to install previously diagnosed parts. I installed all provided parts and then tested the unit. The new tub is no longer leaking and working as designed. Call complete.

We serviced a

WHIRLPOOL RANGE

Model WFC315S0JS1

Near Austin, TX 78724

Justin

Job Details: 06/23/2022

Arrived on site to install previously diagnosed parts. I installed the socket and found the light would still remain on. I then ohmd out the door switch and found it good. I checked voltage at the wall and found it good. I checked voltage at the socket and control and found a constant 120VAC regardless if the door was open or closed. I called techline and spoke to Scott and received SR# 7733955631. I informed Scott on my findings. Scott had me ohm out several components on the unit and we found the harness bad. I installed the new harness and the light began working as designed. I tested all burners and preheat the oven. The unit is now as designed. Call complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Pflugerville, TX 78660

David S

Job Details: 06/23/2022

"Arrived on site for washing machine having h20 error code. I inspected the unit and work area. I found fault codes F8E1 inlet water/ no water, f7e1 single speed wash error. I inspected all wiring and found the flow meter disconnected and the tab not secured. I reconnected the flow meter and secured it in place. I tested the unit and found it working properly. I ran a normal cycle and found the unit filling and washing. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM00

Near Austin, TX 78724

Justin

Job Details: 06/23/2022

Arrived on site for a refrigerator frosting over. Upon arrival the unit was unplugged with the doors open. The customer stated that the back of the FC was completely frosted over. I ohmd out the bimetal and found it bad. I replaced the bimetal and the unit is now working as designed. Call complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Taylor, TX 76574

Wesley

Job Details: 06/23/2022

Arrived onsite for pump failed. Water filling but no wash function. and repaired by replacing pump. Unit is now operating as designed. All checks good.

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS20

Near Hutto, TX 78634

Wesley

Job Details: 06/23/2022

Arrived onsite for oven door alignment concerns and instructed customer on door removal for cleaning and realigned the door by removing and replacing properly. All checks good. Unit is now operating as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW5840BW0

Near Round Rock, TX 78664

Wesley

Job Details: 06/23/2022

Arrived onsite for small water leak and found gearcase seal leaking and gearcase bearings rusted.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Round Rock, TX 78665

Wesley

Job Details: 06/23/2022

Arrived onsite and provided customer instruct on fridge runtimes. Unit runs over %80 of the time to be efficient with energy. All checks good. Unit is operating as designed.

We serviced a

WHIRLPOOL DRYER

Model MED8630HC1

Near Woodway, TX 76712

Jonathan M

Job Details: 06/23/2022

Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the element and tested the unit. The unit began to work and operate as designed.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Round Rock, TX 78665

Wesley

Job Details: 06/23/2022

Arrived onsite for issue with cold valve leakin*into tub. Replaced valve. Unit is now operating as designed. All checks good.

We serviced a

KITCHENAID OVEN

Model KOSE500ESS20

Near Austin, TX 78731

Matthew

Job Details: 06/23/2022

Arrived onsite for vent getting hot and fan running. Upon arrival inspected unit. Customer stated vent is getting hot. Explained to customer ventilation and surface temperatures. Called tech line for assistance. Reviewed temperature limits but customer views as unacceptable. Tech provided SR#7733953575. Unit is ventilating and functioning as designed. Fans are also functioning properly. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Austin, TX 78723

Scott

Job Details: 06/23/2022

Arrived on site for fridge frosting up. Maintenance department last week turned off fridge for frosting over and having temp issues for a day or two. Fridge has been running for about a week now no signs of frost defrost heaters and evap fan are working. Ran temp checks temps and both sections are normal. Ran diagnostics couldnt duplicate or see any cause for failure . No water leaks detected at time of service. Job complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Austin, TX 78704

Matthew

Job Details: 06/23/2022

Arrived onsite to replace previously diagnosed parts. Replaced failed drawer shelf. Tested unit and unit is functioning properly. Job complete

We serviced a

SAMSUNG WASHER

Model WF45N5300AV/US

Near Harker Heights, TX 76548

Tyler

Job Details: 06/23/2022

Arrived on site for washer needing previously diagnosed bellow. Upon arrival installed required part. Reassembled and retested unit. Foun no leaks when tub was filled and agitated during washer. Unit drain all water as designed through pump. No leaks present upon completion. Call complete

We serviced a

WHIRLPOOL DRYER

Model WED5100HW1

Near Robinson, TX 76706

Jonathan M

Job Details: 06/23/2022

Arrived on site for my dryer that is making a rattling sound as it operates. Inspect unit and work area. Immediately heard what the customer is talking about and started disassembling the unit. Found the blower wheel stripped between the plastic blower and the inner metal nut that attaches to the motor. Had to chisel off the blower wheel. Replaced both blower wheel and motor and tested the unit. The unit began to work and operate as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near Austin, TX 78704

Matthew

Job Details: 06/23/2022

"Arrived onsite for dishwasher not cleaning dishes properly. Upon arrival put unit in diagnostics. Found stored error codes 8/2 water inlet problem , 10/2 vent wax motor , 10/1 dispenser electrical , also unit seemed to be over sudsing. Cleared codes and ran test. Two codes resurfaced. Called tech line for assistance. Explained to tech codes and testing. He explained that opening the door during those cycles will trigger the electrical error. Ran additional test and lowered adjustment for rinse aid. Customer stated rinse aid may have been overfilled. Ran empty cycle to clear tub. Tech suggested to Cut back on detergent or try chalk tab style and make sure to run hot water before cycle. Provided . SR#7733951351. Customer will monitor. Job complete"

We serviced a

WHIRLPOOL MICROWAVE

Model KBHS109SSS05

Near Salado, TX 76571

Tyler

Job Details: 06/23/2022

Arrived on site for bulb not operating within microwave cavity. Upon arrival confirmed issue. Found coil within bulb broken.

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Hewitt, TX 76643

Jonathan M

Job Details: 06/23/2022

Arrived on site for a washing machine that has water level questions. Inspected unit and work area. Because were advised that the unit does not seem to have any kind of fill level modifications on this unit and the customer wanted to know what was going on with her unit. I asked the customer if the unit does fill and complete the cycle and she did advise that the unit does complete cycles. She was primarily concerned about the cleanliness of her clients. Did explain to the customer that this is normal operation for these washers. Ran the unit through diagnostics and did not find any stored error codes. Ran the unit through an auto test and the unit ran as designed. Went over user care guide and the unit is working as designed. Call complete.

We serviced a

WHIRLPOOL WASHER

Model WFW70HEBW0

Near Austin, TX 78703

Matthew

Job Details: 06/23/2022

Arrived onsite with second tech to fully diagnose unit and contact customer. Disassembled unit and found punctured pressure hose. Hose had come undone and rubbed against rotor causing fracture. Tub would fill then leak. Replaced the hose and tested. Ran diagnostics and passed. Ran normal load and all passed. Unit is functioning properly. No leaks present at this time. Job complete

We serviced a

GE REFRIGERATOR

Model PSI23MGNABB

Near Georgetown, TX 78628

Lou

Job Details: 06/23/2022

"Arrived on site to inspect refrigerator leaking water. Upon further inspection, the customer had the unit pulled out from the wall and the filter head water lines in a bucket. Customer showed me where they found water puddled on the floor in the garage behind where the unit sits and the damage to the baseboard (photo). I inspected the water line connections and found them corroded and the water line from the filter head to the water source hose was cracked/broken (photo). I removed and replaced the filter head and tested and unit is operating as designed with no water leaks. No water leaks observed at the end of service, job completed."

We serviced a

WHIRLPOOL WASHER

Model WFW9200SQ00

Near Georgetown, TX 78626

Gerry C

Job Details: 06/23/2022

Arrived to inspect leak. I rechecked the chassis and door and found no sources of water leaks. The CX had left the potential leak from the last load and it was determined to be pet mess. No leaks observed during service. Warranty applied.

We serviced a

WHIRLPOOL WASHER

Model MVWB835DW0

Near Round Rock, TX 78665

Wesley

Job Details: 06/23/2022

"Arrived onsite and found unit operating with failed washplate nut. All checks good. New washplate installed and unit operating as designed."

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Austin, TX 78704

Scott

Job Details: 06/23/2022

"Arrived on site for oven light out and oven off bye 50 degrees. Found just bulb was missing and oven sensor failed resistance check. Replaced missing bulb and sensor . Ran temp check . All checked normal . No gas leaks detected at time of service. Job complete"

We serviced a

KITCHENAID COOKTOP

Model KCES550HSS00

Near Bastrop, TX 78602

Joe Z

Job Details: 06/23/2022

Arrived onsite for Cooktop not working. Upon arrival test unit and found all burners get warm but not hot. Inspected polarity and only getting 120 to unit. Instructed customer to contact electrician. Job complete

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS01

Near Bastrop, TX 78602

Joe Z

Job Details: 06/23/2022

"Arrived onsite for Nothing Is Working - No Power. Upon arrival,inspected unit. Unit is receiving power. Found user interface is stuck on hour glass. No buttons are responding. Tried rebooting power multiple times and no change. Noticed there is no ventilation in cabinets for double ovens. Recommend that venting will help unit breathe.

We serviced a

WHIRLPOOL WINE COOLER

Model JUW248RWRS11

Near Austin, TX 78733

Luis

Job Details: 06/23/2022

"Arrived on site for no cool. Powered unit on compressor and fans powered on,removed evaporator cover found no frost on evaporator,found oil on evaporator diagnosed a leak in the system,part is not serviceable unit will need to be replaced.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FGHS2631PF4A

Near Austin, TX 78733

Luis

Job Details: 06/23/2022

"Arrived on site for cooling complaint. Per customer unit stopped cooling customer had to power cycle unit,unit cooling at time of visit,diagnosed control defective. Replaced main control powered unit on compressor and fans powered on.

We serviced a

WHIRLPOOL REFRIGERATOR

Model MSC21C6MFZ05

Near Austin, TX 78731

Luis

Job Details: 06/23/2022

Arrived on site. Replaced freezer door checked door operation good.

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS02

Near New Braunfels, TX 78132

Andrew

Job Details: 06/23/2022

Arrived on site to test unit for times not consistent on console and lower oven getting a bit too hot. Advised customer to connect unit to WiFi for software updates. Also showed customer on calibration. Job complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near New Braunfels, TX 78130

Andrew

Job Details: 06/23/2022

Arrived on site to test unit for FC evap frosting up. Customer stated evap harnes with fan and thermistors was recently replaced by previous company. Found all functions reading properly. Found drain tube was not secured properly and air gap present. Secured drain tube and applied a bead of caulk to seal air gap. Advised customer to monitor and if issue persists recommend replacing control and UI.

We serviced a

WHIRLPOOL FREEZER

Model WRX735SDHZ04

Near Canyon Lake, TX 78130

Andrew

Job Details: 06/23/2022

Arrived on site to test unit for ice build up in FC. Found door was not closed properly causing air leak. Gaskets are sealing properly. Advised customer to open and close door directly from center to avoid issues. Job complete.

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Pflugerville, TX 78660

Cliff

Job Details: 06/22/2022

Arrived on site to replace previously ordered parts for washer. Replaced capacitor and tested unit. All is working properly at this time and no leaks were found at time of service.

We serviced a

WHIRLPOOL WASHER

Model WTW4655JW1

Near Pflugerville, TX 78660

Cliff

Job Details: 06/22/2022

Arrived on site to diagnose a washer that is not cycling properly. Found loose wiring connection on capacitor and rewired it properly. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

We serviced a

WHIRLPOOL DRYER

Model MGD6000AW0

Near Granite Shoals, TX 78654

Lou

Job Details: 06/22/2022

"Arrived on site to inspect dryer noises. Upon further inspection, I turned the unit on and could not duplicate the noise. Customer advised after the unit has been on it will begin to make a squeaking noise. I disassembled the unit and found the tension pulley roller seized to the axle and the unit needed to be cleaned (photo). I removed and replaced the four rollers, tension pulley roller and belt and cleaned the roller axles and vacuumed he lint from the unit. Reassembled the unit and tested and unit is operating as designed. No lint observed at the end of service, job completed."

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Pflugerville, TX 78660

Cliff

Job Details: 06/22/2022

Arrived on site to diagnose a range with a hinge making popping sound. Found no failures to unit at this time and 'popping' is just a cam in the hinge going into closed position. No further repairs needed and job is complete.

We serviced a

MAYTAG WASHER

Model MVW6230HW1

Near Austin, TX 78746

Matthew

Job Details: 06/22/2022

Arrived onsite for lid not latching. Upon inspection found strike failed. Replaced strike and tested. Unit is functioning properly. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE254ESS1

Near Austin, TX 78746

Matthew

Job Details: 06/22/2022

"Arrived onsite for dishwasher leaking and not cleaning dishes properly. Upon arrival inspected unit. Removed toe kick for inspection and found insulation saturated. Cleaned water under unit. Ran quick test and confirmed sump motor was leaking.

We serviced a

KITCHENAID DISHWASHER

Model KUDS02FRSS1

Near Austin, TX 78730

Matthew

Job Details: 06/22/2022

Arrived onsite for dishwasher not draining or closing properly. Upon arrival found door needed extremely firm press to close. Once closed the unit would work properly. Disassembled door panel and found latch was rusted and not actuating properly. Replaced latch. Door is locking better. Ran additional test and unit is functioning properly.

We serviced a

SAMSUNG DRYER

Model DV42H520DEF/A3

Near McGregor, TX 76657

Jonathan M

Job Details: 06/22/2022

Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the element and tested the unit. The unit began to build up a little smoke inside of the drum. Ran test the unit for several more minutes and the smoke started to dissipate and clear out. Did check all electrical connections to make sure that there was no burning wiring anywhere. Everything checked good. I did explain to the customer that the elements do you have a little bit of film covering them and can smoke like that when being used for the first time. Did advise the customer to give the unit a few cycles to get rid of the smell. The unit is now working as designed. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model EV150NXAN00

Near Kyle, TX 78640

Kevin

Job Details: 06/22/2022

"Arrived on site and found freezer is unplugged and in the garage. Freezer uses R12 refrigerant and the sealed system cannot be converted to a modern refrigerant. Refrigerator cannot be repaired, job complete"

We serviced a

KITCHENAID ICE MACHINE

Model KUIX535HPS00

Near Clifton, TX 76634

Jonathan M

Job Details: 06/22/2022

Arrived on site for an ice machine that is not making ice. Inspected unit and work area. Confirmed the customers complaint ran the unit through a diagnostic test and found the recirculating pump not recirculating water. Found all other functions of the ice machine working properly. Replaced the recirculating pump and tested the unit. Do you know begin to work and operate as designed. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SMBM00

Near Kyle, TX 78640

Kevin

Job Details: 06/22/2022

"Arrived on site and inspected refrigerator and found icemaker is leaking. Disassembled freezer and replaced icemaker and cycled properly and is working correctly, job complete"

We serviced a

LG DRYER

Model DLEX3370W

Near Manor, TX 78653

Joe Z

Job Details: 06/22/2022

Arrived onsite for CLOTHES ARE GETTING STUCK OR BURNER CLOTH. Upon arrival inspected unit and all appear normal. After series of questions to Mrs. she said another company has previously been out for same issue and that they replaced drum. Inspected drum and all is good. Noticed vent hose is crushed preventing air flow. Left hose disconnected for customer Could not find anything out of the ordinary that could be burning clothes. Test unit with a load of white towels.could not duplicate the issue. Job complete

We serviced a

KITCHENAID ICE MACHINE

Model KUID508HPS00

Near Whitney, TX 76692

Jonathan M

Job Details: 06/22/2022

Arrived on site to install previously diagnosed parts. Inspected in and work area. Replaced the external drain pump and tested the unit. Unit began to work and operate as designed. Call complete.

We serviced a

LG REFRIGERATOR

Model LFX31925ST/00

Near Kyle, TX 78640

Kevin

Job Details: 06/22/2022

"Arrived on site and inspected refrigerator and found both sections of refrigerator are 80+ degrees. Icemaker has an obvious short on the wiring harness. Compressor is running but is 126 degrees found open wire harness from control to 3 way valve. 3 way will not move from home position

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW

Near Buda, TX 78610

Scott

Job Details: 06/22/2022

"Arrived on site, replaced control. Ran diagnostics. All checked normal.,left core with mike to give to Lynn . No water leaks detected at time of service. Job complete"

We serviced a

WHIRLPOOL DRYER

Model MED7230HW2

Near Mustang Ridge, TX 78610

Scott

Job Details: 06/22/2022

Arrived on site for dead dryer . Found no voltage to unit . Checked and found breaker tripped . Reset breaker ( breaker is a gfi ) . Unit is now operating and heating normally. Didnt find any fault with unit . Did recommend having an electrician look at breaker and outlet . Also if possible swapping gfi breaker with normal on . Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS02

Near Austin, TX 78749

Scott

Job Details: 06/22/2022

Arrived on site for deli shelf falling down . Found left rear shelf bracket broken off liner wall . Called tech line Sr 7733944867. Customer care will reach out to customer . No water leaks detected at time of service. Job complete

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS0

Near Austin, TX 78747

Scott

Job Details: 06/22/2022

"Arrived on site , found igniter not pulling proper amps. Unit preheated properly . No gas leaks detected at time of service. Job complete"

We serviced a

WHIRLPOOL RANGE

Model WEE515S0LS2

Near Kyle, TX 78640

Kevin

Job Details: 06/22/2022

"Arrived on site and Apartment resident says they experienced F3E0 error code, there is no safe error codes in diagnostics. Connection for sensor and control board are good, sensor is reading good. Replaced sensor and control board To remove any possibility of intermittent issue, shall complete"

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Niederwald, TX 78640

Kevin

Job Details: 06/22/2022

"Arrived on site and inspected dryer and found incoming voltage is correct, confirmed heating element is not making contact with housing and shorting. Confirmed dryer is heating properly and airflow is good. Spoke with techline they recommended taking an amp draw on L one while dryer is running and found it is pulling 22 A. This is normal operation. They recommended that homeowner contact builder and have an electrician inspect house wiring and breaker, job complete. 7733941367"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB08

Near San Marcos, TX 78666

Andrey

Job Details: 06/22/2022

"Arrived on site to replace previously diagnosed control, evaporator motor,evaporator harness, unit powered on, monitored unit for 10 min, developed a good frost pattern and is not shutting off, unit is running as designed, job complete"

We serviced a

FRIGIDAIRE WASHER

Model FFTW4120SW

Near San Marcos, TX 78666

Andrey

Job Details: 06/22/2022

"Arrived on site to test unit for not advancing in cycle, tested unit found E1 error long fill but water is filling fine, after 5 min tub was still empty, looked behind and found drain hose connected at floor level, recently work was done to the floors and washer drain was connected to water pan drain, connected drain properly, tested unit , unit now running as designed, job complete"

We serviced a

GE MICROWAVE

Model JVM7195SK4SS

Near San Marcos, TX 78666

Andrey

Job Details: 06/22/2022

"Arrived on site to test u it for reheat not working, tested unit found service steam sensor error, got authorization to replace sensor, replaced sensor, customer ran test cycle with food , unit is now running as designed, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ00

Near Leander, TX 78641

Gerry C

Job Details: 06/22/2022

"Arrived to inspect heat on sides of cabinet. I found the unit at around 100 degrees in the sides and verified via thermography. I advised the CX that it is normal operation and it is not an issue. Operational test good, no leaks observed during service."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Lago Vista, TX 78645

Gerry C

Job Details: 06/22/2022

"Arrived to inspect no cool. I found a pinhole leak at the RC evaporator connection point, caused by the MFG placed thermistor clip. I removed and replaced the evaporator and vacuumed the system and was able to achieve 280 microns, ensuring no vapor within the system. After holding for 15 minutes and no change, I charged with the mfg prescribed refrigerant charge and tested. The unit operated as designed and a thorough check with leak testing solution on all joints, factory and current, yielded no results. Operational test good, no leaks observed during service."

We serviced a

LG REFRIGERATOR

Model LSXS26336V/01

Near Killeen, TX 76543

Tyler

Job Details: 06/22/2022

Arrived on site for refr not cooling/making ice. Upon arrival confirmed complaint. Equalized pressures at 15 H&L sides indicating unit had lost refrigerant. Inspected evap and condenser coils as well as uv drier and compressor but found no evidence of uv dye or visible leaks indicating unit had internal liner leak that cant be accessed or repaired due to inaccessibility.

We serviced a

WHIRLPOOL DRYER

Model MEDB955FC0

Near New Braunfels, TX 78130

Andrey

Job Details: 06/22/2022

"Arrived on site to test unit for not drying clothes and getting to hot, ran vent test and found that it is restricted, unplugged from wall and it passed, advised customer not to run unit until vent has been cleared, running unit could cause costly damage,

We serviced a

WHIRLPOOL WASHER

Model WTW57ESVH0

Near Harker Heights, TX 76548

Tyler

Job Details: 06/22/2022

Arrived on site for washer not turning on unless lid is forced down. Upon arrival conf8rmed issue and found stable power supplied to unit. I then found lid switch rusting and failing to activate. After replacing lid switch I was able to reassemble and tested washer found unit functioning through cycles as designed with no leaks. Call complete

We serviced a

WHIRLPOOL WASHER

Model WTW5550SQ0

Near Georgetown, TX 78626

Kimo

Job Details: 06/22/2022

"Arrived onsite for washer not draining or agitating. Upon inspection I found the capacitor good, the lid switch was good. Upon further inspection I found that the was a item of clothing stuck in the drain pump impellers causing the motor to bind up saying the issue. I removed the item of clothing and removed installed the drain pump and tested unit and and found unit operating as designed. Job complete no leaks."