"Arrived on site to test unit for not working properly, customer stated that he tried to open bin and was not able to, tested unit found bin is operating properly and is full of ice, tested dispenser functions and found no issues ice is switching from cubes to crushed every time, customer stated that at times no ice comes out from dispenser advised customer that when this happens the bin needs to be shaken, could not find any issues with the unit called tech line to document case # 21948932 no leaks detected job complete no parts installed"

"Arrived on site to look at model JOECC730RL00 for customer complaint of lower oven not working, and then the lower oven started working but the microwave stopped heating. Found unit is working as designed on several tests, I instructed customer to close the microwave door all the way. Found no error codes when using the oven. If problem continues, please make sure to send the appliance manager for oven"

"WRFC2036RB00. Verified that the evaporator fan was not running; pushed on evaporator panel and fan came on. Removed freezer door and basket, removed evaporator panel, and replaced wiring harness W11708428. Reinstalled harness, freezer door, and panel; plugged in unit. Refrigerator and evaporator fan came on. Advised customer if issue happens again to call us back and we'll have to contact the manufacturer. Refrigerator is working as intended. No leaks detected at times of service."

"Arrived on site to look at model MTW6205RW0 for customer complaint of unit running drain pump constantly and giving error code. Fpund error code f6e1, I removed console and disconnected harness, made sure all connections were snug on control, plugged unit back in, drain pump running constantly and giving f6e1 error code and UI non responsive. Found communication issue between control and UI. Ordering control, UI and harness. ; ordrng 1 W11797454 (Control) and 1 W11798342 (UI) and 1 W11789510 (Lower harness)"

"Arrived on site to look at model KUDC20FVSS2 for customer complaint of unit not powering on. Found issue with fuse. I replaced fuse and tested, unit tested good. Part used w10258275"

Arrived onsite for dishwasher WDF331PAMS0 tripping the breaker. Called techline for assistance. Ran every components check and max amprege was 7.5 amps. No components are over amping that would cause a breaker to trip. Spoke to Joe SR#21948221 from techline and Cristina from Safety 21381888. There is no repair to be made at this time. There is a possibility of a weak breaker that may need to be addressed if symptoms persist. Job complete

"Arrived on site to apartment 11103 for washer WTW4850HW3 with issue of drain pump running continuously. Upon arrival, tenant states that they are not having drain running continuously issues that the issue is sometimes does not spin water out all the way. I inspected unit. And is powered on. ran diagnostics and there are no saved error codes. I found unit not leveled and wobbly. I leveled unit and no longer shakes when spinning . I explained to tenant about load sizes and articles that are to big and can still be too wet when unit runs out of balanced. Unit is operating as designed . No leaks present . Job complete"

Arrived onsite for washer WTW4855HW3 drain pump running continuously. Inspected and found when powered on the pump would kick on. Ran diagnostics and found F3E1 pressure system failure. Per service pointer and scode s153eb needed to replace the control. Replaced control W11607737. Calibrated and tested. Unit is now functioning properly. Job complete

"Arrived on site to look at model MVW7230HW0 for customer complaint of out of balance loads and noise complaint. I inspected slider, basket hub, stator and rotor, ran diagnostic test cycle, unit tested good suspension tested good, no leaks. Ran dlms calibration, everything is working as designed. Instructed customer on proper loading."

"Arrived on site to install previously diagnosed and ordered part. Due to the previous ice maker being the incorrect part and not having the arm extension, I installed a new extension and tested the unit. The unit is operating as designed. I demonstrated to the customer how to turn the ice maker off as it does not shut off with the arm. I explained that the arm is used for sensing the amount of ice in the ice bin and not used as a shut off. I found the customer is paving their cup under the ics chute too long and over filling their cup and when they remove their cup, ice is spilling onto the floor. I made recommendations for use and care and no water leaks observed during service, job completed. WPW10351019"

"Arrived onsite for stand alone fridge WSR57R18DM06 not cooling. Inspected and found incomplete frost pattern. Separated and pulled unit. Found compressor inefficient. Replaced compressor W11628587, drier WPW10143759 and access valve W11506635. Pulled vacuum and held. Charged per spec and tested. Unit building full frost. Customer will monitor. Job complete"

"Arrived on site for dishwasher WDF341PAPM2 not powering on. Inspected and found no power to unit from supply. Customer noticed that disposal was also not functioning. Found breaker was tripped, also unit is not on dedicated circuit, it shared with the disposal. Flipped breaker and tested. Unit is functioning properly. Customer will monitor. Job complete"

Arrived on site for items freezing in fresh food section periodicly.. Ran diagnostics dampercam is making some noise also door is making Jerky movements when opening and closing . Replaced dampner . No water leaks detected at time of service. Job complete

Arrived on site for washer not starting . Also customer is saying unit will walk around room . Found suspension rods shot . Also unit is stuck in drain mode . Got pressure sensor error. Ordering suspension rods. Will replace control on return visit . Return set 12/22. No water leaks detected. ; ordrng 1 W11130362 (Suspension) and 1 W10752283 (Wash plate) and 1 W10528947 (Hub)

Arrived on site formwasher stuck in drain mode . Ran diagnostics got pressure sensor error code. Replaced control . Ran calibration and test wash. All checked normal. No water leaks detected at time of service. Job complete

"Arrived on site ,replaced evaporator fan motor . Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete"

Arrived on site for oven not heating properly . Ran diagnostics got no error codes . Removed sensor and found connecon on sensor end broken and wires freyed . Resistance is 1035ohms. Replaced sensor . Ran preheat all checked normal. No other issues . Construction not on site to sign ticket

"Arrived on site to diagnose oven with the console locked and unable to be unlocked. Attempted to unlock the control panel using the proper key sequence and performed a power reset, but the console remained unresponsive and would not unlock. Further inspection and testing determined the console was internally shorted. Replaced the console assembly. Restored power and tested the unit by preheating the oven to 350?F. The oven heated properly and all console functions responded as designed. Unit operating correctly at this time. Job complete."

"Arrived on site to diagnose dryer not spinning and making a loud noise during operation. Verified customers complaint and disassembled the unit to access internal components, including the blower wheel, motor, belt, and pulley assembly. Inspection found the drive belt still attached to the pulley; however, the motor was locked up and not turning. The blower wheel was stripped and damaged, which also caused damage to the air duct. Due to the motor failure, the pulley and belt were affected as well. The belt shows signs of damage from the motor locking up and is not recommended for reuse. Unit will require replacement of the motor, blower wheel, air duct, pulley, and belt to restore proper operation. Office to order required parts and reschedule repair. Unit left unplugged and safe at this time. ; ordrng 1 40124501 (Upper lower air duct)"

Arrived on site to replace the 3rd rack manifold. Removed the 3rd rack to gain proper access to the manifold assembly. Disconnected and removed the failed manifold. Installed the new replacement manifold and ensured all connections were secured correctly. Reinstalled the 3rd rack and checked for proper fit and movement. Tested the unit after repair and verified proper operation with no leaks present at this time. Unit is working as designed. Job complete.

Arrived on site to inspect and test the unit due to reported damage on the right-hand side panel. Performed a visual inspection and confirmed damage present on the console. Removed the damaged console and installed a new replacement console. Reassembled the unit and tested all functions to verify proper operation. Unit is now operating as designed. Job complete.

"Arrived on site to diagnose dishwasher due to a damaged bottom door seal. Opened the door and performed a visual inspection, confirming the lower door seal was cracked and worn. Removed the damaged seal and installed a new bottom door seal, ensuring it was seated properly and aligned correctly. Reassembled the door and tested the unit by running a cycle to check for leaks and proper operation. No leaks observed. Unit is operating as designed. Job complete."

"Arrived on site for unit stuck on drain mode. Upon arrival, unit was unplugged. Plugged in unit and immediately started draining. Proceeded to replace W11607637 control and made sure there are no restrictions and kinks on the pressure hose. Ran diagnostics and passed with no issues. Unit is functioning as designed. No water leaks detected at this time. Customer was in meeting. No one available to sign"

"Arrived on site for F8E1 code. Upon arrival, found cold and hot water shut off valves were off. Opened valves and retested and found good water flow to the machine. Ran calibration and diagnostics and found no issues. Machine is leveled. Unit is functioning as designed. No water leaks detected at this time. No parts needed"

Arrived on site to diagnose dryer not spinning. Test unit and found broken belt. Replaced the repair kit test unit and unit test good job complete.

"Arrived on site to replace previously ordered parts. Upon arrival, proceeded to replace W11176752 top hinge, W11176753 hinge and W11346787 door. Tested unit and now unit is functioning as designed. No water leaks detected at this time"

"Arrived on site. Replaced the ui,main control and power supply board,powered unit on ran diagnostic all test passed. Wpw10624574,w11330971,wpw10675033"

"Arrived on site for freezing in refrigerator. Customer says he can feel cold air from the middle of doors. Confirmed left side door is not hitting the middle section so mullion is not closing. Verified operarion of damper, fans and all components working. Sensors are good. Adjusted leveling leg so door now closes and mullion hits pivot block. Now working as designed. Call complete. No parts."

"Arrived on site for no ice. Ran diagnostic failed bin thermistor continued diagnostic no water flow,removed filter good flow unit passed all other diagnostic test. Replaced bin thermistor customer is going to let unit run with no filter then will replace filter. Wpw10511923"

"Arrived on site for no ice. Removed top cover found broken wire on grid cutter, ran diagnostic pump shutting off water fill a little early,replaced the recirculating pump and grid cutter ran diagnostic all test passed. Used w10919199,w11542867"

"Arrived on site for not dispensing water. Diagnosed frozen water tank due to gaps between fan scroll and air tower causing tank to freeze while cooling fresh food section. Defrosted lines added sealer between gaps,ran fan test no air flow seeping around fan scroll ran dispenser test passed ran icemaker harvest passed ran fill test passed. 212643; used 1 212643 (Sealer) from stock"

"Arrived on site to diagnose oven WOES5030LZ01 with no power. Examined unit and confirmed no operation. Found breaker tripped, likely due to GFCI nuisance. Set unit for 500 degree burnoff for 2 hours. Unit has no issues reaching temp. Advised customer to leave for 2 hours and shut off. Should issue repeat, recommend builder check for an updated breaker if one is available. Call completed."

"Arrived on site to look at model WTW4105SW0 for loud noise during spin. Found drain filter on outer tub was backed out causing inner basket to rub and break off fins on inner basket. Ordering inner basket, outer tub, gearcase, splutch, and drain filter. ; ordrng 1 W11782128 (Inner basket) and 1 W11674387 (Outer tub) and 1 W11782102 (Drain filter) and 1 W11712753 (Gearcase)"

"Arrived on site to diagnose microwave WMH31017HS12 that had no power or function. Examined and tested unit. Confirmed no lights or power from the unit. I found the outlet is good. Checked fuse / filter board and found both good, and confirmed good thermostat. Traced failure to main control. Replaced main control with W11552018 to resolve. Verified proper operation. Repair completed."

"Arrived on site for refrigerator WRX735SDHZ04 that had stopped making ice again. Examined unit and found ice frozen in the mold, and to stripper arm. Unit was not able to finish a harvest cycle. Looks like this was due to a failure in the mold heater. Once I melted the ice down, the unit cycled. I replaced the icemaker with a new WPW10300024 and verified proper operation. Should issue repeat, recommend replacement of the ice maker harness / control. No water leaks observed. Repair completed."

"Arrived on site for electric dryer model WED4815EW1 that won't advance. Inspected unit and work area. Customer stated that after last service, ran a load of towels for over an hour without timer advancing. Gained access to timer and found one connector had come off. Reconnected connector to timer and tested on timed dry cycle for 10 minutes. Timer advanced and operated as designed. Call complete. No parts installed."

Arrived on site for a washer WFW5090JW0 with a ui not responding. This is a stacked unit. Unit is starting and washing as it should. I cycled the power 3 times and the ui is responding as it should. No leaks detected while on site.

"Arrived on site for refrigerator leaking. Found damage to floor and wall. Pics taken, removed back panel. Removed valve. Found constatnt dripping from line going into water valve. Replaced water valve. Ran several cups of water. No leaks. Left part with maintenance. Call complete."

Arrived on site for refrigerator still having temperature issues and leaking. Customer says when it stops working g he has to reset power to get in going again. Removed shelves. Found good and proper frost pattern. Removed bottom section and found condenser coil stopped up. Cleaned condenser. Replaced icemaker. Found fill cup stopped up which explains the leaking. Replaced main control for resetting. Customer just changed filter. Call complete.

Arrived at RAC for dryer not drying. Turn unit in and verified motor and basket spinning properly. Unit is not hooked to exhaust. Verified heater is turning on and off as it should. Verified unit is working as designed. Call complete.

Arrived on site for a cooktop KFDC506JSS04 leaking. I used the gas detector at the regulator and manifold but found no leaks. I checked at the cut out behind the unit and detected gas. I used soapy water but couldnt locate the leak. Seems like it's coming from the pipes in the wall. I shut the gas off and didn't detect a leak at the shut off valve. No leaks detected after the valve was off. Nobody is available to sign.

Arrived on site for unit not connecting to wifi. Got wifi team on the phone and walked through connecting cooktop. Customer was trying to connect old unit. Found we added it as a new appliance and it connected. Call complete. No parts

"Arrived on site to follow up on refrigerator MRFF4236RZ01 overcooling in RC, and freezing reservoir. Unit has been stuck in the 20s in the RC. Upon entering diagnostics I checked thermistor readings. ALL Thermistors are reading OP. I checked the CN3 connection on the control and found valid readings from all Thermistors, indicating a likely failure in either the UI or PCB. I replaced the UI with new W11642241 and retested. Programmed to correct code, but thermistors all reading OP. Ordering Main control to resolve. Set return visit for Monday 12/22. Customer needs a call after 10am as close as possible. ; ordrng 1 WPW10317076 (Control)"

Arrived on site for cooktop having a dent. Found dent right in middle of console. Removed knob and bezels. Replaced console. Verified operation. Call complete.

"Washer WTW4816FW3: Verified pressure switch fault and continuous drain pump operation. Removed and replaced control board w11603810, recalibrated washer, ran auto test. Filled, agitated, drained, and spunwasher working as intended. No leaks detected at times of service."

"Arrived on site to inspect customer concern regarding heat output and flooring damage beneath the unit. Verified oven operation and found heating performance to be normal. Customer noted that the floor seam beneath the oven had slightly separated; based on inspection, this appears to be flooring material reaction at the seam location, where warm vinyl can gradually shrink over timenot due to any operational fault with the appliance. Customer also reported noticeably high heat only during a 4-hour self-clean cycle, which is expected, as prolonged self-clean temperatures can cause the vent air to reach elevated levels. Tested the oven by preheating to 400?F for 20 minutes, and confirmed the air temperature from the lower vent was normal and within design range; oven is operating as designed. Explained to customer that during extended cooking cycles, vent temperatures may reach up to approximately 115?F, which is normal. Advised customer to monitor flooring condition and contact us if concerns persist. Job complete."

"Arrived on site to test unit for no power, tested unit found no power in outlet, plugged unit into a different outlet and tested, unit is now running as designed job complete no parts installed"

"Arrived on site to test unit for back burner not working, tested unit found failed element and shorted switch, replaced parts and tested unit is now running as designed job complete installed W11171119, W10911303"

"Arrived on site to test unit for not stopping ice production, tested unit found failed bin thermistor, replaced and tested unit is now running as designed no leaks detected job complete installed WPW10511923"

"Arrived on site to test unit for not F9E0 error for miswire, exposed control and took voltage at the control and found no issues, replaced control for the malfunction and tested, unit is now running as designed job complete installed W11448962"

"Arrived on site to test unit for tripping breaker, tested unit found it tripping on preheat, called safety for authorization but was asked to call tech line to get it, called tech line and was advised to replace bake and broil element Case #21958213 but was advised that safety needs to provide authorization for part replacement, safety stated that unit is out of warranty and the will not be covering and further repairs, explained to customer job complete no parts installed"

"Arrived onsite for dryer not operating. I found the thermal fuse open and replaced the WP3392519 THERMAL, I also found the timer not actuating properly. Replaced the WPW10436303 TIMER and unit now operates as designed. Call complete. Advised maintenance to check or clean the vents as airflow leads to the thermal blowing."

"Arrived on site to test unit for not not starting, tested unit found start button unresponsive, replaced control and tested unit is now running as designed no leaks detected job complete installed W11683650"

Arrived onsite for bottom oven not working. I confirmed the bottom oven isn't heating at all. Checked the TOD on the bottom oven and found continuity but after speaking with PR I found no voltage coming into it. Checked the top TOD and found 120vac being supplied. Unit has a broken harness a new main harness is required for repair and 2 hour call set. Ordering W11245674 harness main and office to RS.; ordrng 1 W11245674 (HRNS MAIN)

Arrived onsite for RC freezing top shelf product. Customer stated he could hear a clicking noise sometimes and stated his two top shelves are freezing product. I found the damper leaking cold air causing this issue to occur. I replaced the damper and unit now operates as designed. Call complete. No leaks. Installed W11645127 DIFFUSER.

Arrived on site to repair previously diagnosed issue. Units user interface no longer chiming.. Replace user interface and tested. Unit is now functioning properly and as designed to. No leaks present at this time job completed

Arrived on site for unit not heating. Inspected unit disassembled checked continuity at element checked out good tested sensors as well. Unit is getting proper voltage. Found wire harness at motor has a short in it cause after I pushed on it unit started heating. Unit will heat then stop heating due to the blown connection took picture uploaded to SD. Wire harness will need to be replaced ordering wire harness and motor. Unit is stacked please allow return tech 2 hr for repair; ordrng 1 W11511154 (Motor) and 1 W11310055 (Main wire harness)

Arrived on site for a microwave WMH32519HZ10 not venting correctly. I explained that the unit is venting and operating as designed. Vent flap is opening when the fan is on. Any changes would be an installation issue that would be custom work. Everything else working as designed.

Arrived onsite for unit displaying h2o mid cycle. Ran unit in diagnostics and unit gets water but displays h2o and shuts off. I verified the little board on the side housing for water is plugged in indicating a control issue. Control hasn't been recieved yet and will need to return with it. Ordering W11535094 side Inlet assm in case it is needed. Customer not onsite for signature. Office to RS.; ordrng 1 W11535094 (Side Inlet assm)

"Arrived on-site for wall oven, not heating. But on arrival, I found no air Coats, and when I tested the oven to 350?, I found a heating as designed And took photos of temperature readings call complete."

I spoke to customer and customer stated ice maker had started working again and had a full bucket and wanted to hold off on any service being performed unless issue returned. Call complete

"Arrived on site to replace previously diagnosed blower and control, replaced parts and tested unit is now running as designed job complete installed W10851619, WPW10291577"

Arrived on site for drain pump constantly running. Upon arrival found unit unplugged plugged unit back in drain pump kicked on immediately. Unit will need a new control. Replaced control and calibrated and tested. Unit is now functioning properly and as designed to. No leaks present at this time job completed

"Arrived on site to repair previously diagnosed issue unit needs gearcase replacement. Tried removing washplate multiple times but was unable to remove informed supervisor advised me to order rebuild kit. Ordering tub, basket, filter, screw and hub . Office to reschedule please allow return tech 2hrs for repair ; ordrng 1 W10752719 (Basket) and 1 W11219115 (Tub) and 1 W11568797 (Filter) and 1 WP8533928 (Screw) and 1 W10428947 (Hub)"

Arrived on site for freezer side making loud noises. Again walked with supervisor on site informed me he did not have this unit on his list. Inspected unit found no issue with unit at this time. Unit is functioning properly and as designed to. No leaks present at this time job completed

Arrived on site for filter stuck. Upon arrival inspected unit found filter stuck . Used channel locks and was able to remove filter. Informed customer they are using wrong filters and showed them the proper ones. Unit is now functioning properly and as designed to. No leaks present at this time job completed

"Arrived on site to look at model WRS335SDHM07 for customer complaint of door making a clicking sound and doors not even after the doors were replaced. I adjusted the RC door to level, unit tested good."

"WTW4855HW3 washing machine was moved to unit 8303. Verified drain pump running continuously pressure switch fault. Removed and replaced control board w11607637 then recalibrated and ran auto test. Washing machine filled, agitated, drained, and spun. Washing machine is working as intended. No leaks detected at times of service."

"Electric dryer MED6230HC3. Customer reported not heating. Removed top and front bulkhead. Tested thermal fuse , high limit thermostat, and operating thermostatall good. Heater element had no continuity due to broken wire. Removed and replaced heating element Wp3387747. Tested dryer; now heats properly."

"WRS325SDHZ14 verified water leaking from underneath the refrigerator when dispensing water from door. Found water tube to dispenser not fully seated into the quick disconnect, spraying water onto the floor underneath. Removed dispenser tubing and quick disconnect, checked water lines for any breaks and could not find any. Reinstalled waterline and dispenser line into quick disconnect fitting. Retested water through dispenser and it no longer leaks. Fridge is working as intended, no leaks detected at time of service."

"WTW4855HW3: Verified drain pump running continuously and pressure fault removed; replaced control board w11607637. Recalibrated unit and ran auto test. Filled, agitated, drained, and spunwasher working as intended. No leaks detected at times of service."

Arrived onsite for no ice production following the frozen reservoir KRSC703HPS04. Found bad fill spout heater. Getting 12 voltage but heater is open line. Door would be required to repair. Customer will deliberate before making a repair decision. No charge AEX warranty.

"WRS571CIHZ00 Arrived on site for a refrigerator not making ice. On arrival, I verified no ice,also, the auger motor has failed as well as the ice container. I have to order the chute and the ice container. I rescheduled the client for 12/19/25. No water leaks are visible from the main water supply. Returning parts will be needed.; ordrng 1 W11573761 (Chute) and 1 W11109888 (Ice container)"

"Arrived onsite KRFC236SPS02 for dispenser not working, found display frozen and unresponsive. No parts sound when paddle is depressed. Reset power to unit for 5 minutes to reboot controls. Now the water dispensing is operating as designed. Advised customer on repair. No parts"

"Arrived on site to test unit for no power. Upon arrival customer stated breaker tripped when they moved in; builder replaced breaker and unit worked initially. After some time, unit was found with no power when it was not in use. Tested incoming voltage, none present. Inspected panel and found breaker tripped. Reset breaker; full power and function was restored. Ran test cycle 510 minutes with no interruption or trip. Issue is not with unit circuit overload or fault elsewhere. Advised customer to contact builder for electrical evaluation. At the time of service unit is running as designed, no parts installed, job complete."

Arrived on site to look at model WTW4855HW3 for customer complaint of unit running drain pump constantly. Found issue with the control board. Ordering control under S153EB ; ordrng 1 W11607637 (Control)

"Arrived on site to test unit WTW4816FW3 for pump running. Upon arrival customer stated drain pump constantly runs unless power is removed. Applied power, drain pump immediately engaged indicating a pressure system fault. Entered diagnostics and found F3E1 (pressure system fault) error code stored. Per S code S153EB, followed TSP W11766193. Both model and serial number fall within the rework. Cleared error code and reset control, cycled power, drain pump still immediately engages. Inspected pressure hose, found no kinks, punctures or restrictions. Valve is not leaking. Pressure switch on the control has failed. Replaced control (W11603810) and applied power, drain pump no longer immediately engages. Ran a calibration cycle successfully. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to test unit WFES3530RS0 for tripping breaker. Upon arrival customer stated breaker was replaced and issue appears resolved. Engaged 500? bake cycle; unit reached set temperature and cycled normally with no interruption. Advised customer to run additional 90 minutes for full burn-off and relay conditioning. Contacted SAFETY and documented under case number 21906943. Unit is running as designed, no parts installed, job complete."

"Arrived on site to test unit for no water, tested unit found failed valve, replaced valve and tested unit is now running as designed no leaks detected job complete installed W11513255"

"Arrived on site to test unit for noise and F3E1 error, tested unit found slider coming apart that is responsible for the clicking noise replaced and tested found all other components running properly no issues with drain pump, advised customer to monitor and if issues persist then to take videos and call us back, at this time unit is running as designed no leaks detected job complete installed W10734521"

"Arrived on site to look at model WTW4955HW3 for customer complaint of unit running drain pump constantly. I found issue with the control board. I replaced control under S153EB, calibrated and tested, unit tested good. No leaks after repair. Part used w11608056"

"Arrived on site to diagnose dishwasher not operating properly. Verified customers complaint and placed unit into a diagnostic cycle. Found error code F7E1, indicating a wash motor speed/rotation issue. Inspected and tested the wash motor and confirmed the motor had failed and was not operating within specifications. Replaced the sump and wash motor assembly. Reassembled unit and ran a full test cycle to verify proper operation. Unit filled, washed, and drained correctly. Checked for leaks during and after testing; none found at this time. Unit is operating as designed. Job complete."

Arrived on site to diagnose dryer not heating. Verified the complaint by testing the unit and confirmed there was no heat. Pulled the unit out to access the rear components and inspected the heating circuit. Checked the thermostats and found the high-limit thermostat was open and not allowing power to the heating element. Replaced the high-limit thermostat. Reassembled the unit and tested operation. Unit is now heating properly and cycling as designed. Job complete.

"Arrived on site to diagnose oven not reaching set temperature. Verified the complaint and tested the unit. Checked the oven temperature sensor/thermostat resistance at room temperature and found it reading 177?F equivalent, which is out of specification. Proper reading at room temperature should be between 67?F and 79?F. Ohmed out the sensor/thermostat and confirmed it was faulty. Replaced the defective thermostat. Tested the unit after repair and monitored operation. Oven preheated to 350?F without any issues. Unit is heating and operating as designed at this time. Job complete."

Arrived on site for bake cycle smelling like gas. Inspected unit found in bake cycle heavy odor of gas. Checked airflow shutter and found open all the way. Adjusted air shutter and tested. Unit is now functioning properly and as designed to job completed

Arrived onsite GI5FVAXVB02 and found unit operating with failed paddle actuating arm. Ordering new paddle to restore ice and water function. No parts today. ; ordrng 1 WPW10168729 (Paddle)

Arrived on site for dryer making banging sound. Inspected unit found noise is coming from dryer vent banging on back of dryer. Pulled unit out and adjusted vent unit is no longer making banging noise. Unit is now functioning properly and as designed to job completed

"Arrived on site for washing machine model WTW4816FW3 not completing cycles. Inspected unit and work area. Customer advised she ran a load that did not finish, with towels still wet when machine stopped. She ran another load since calling, and it worked fine; she almost canceled but proceeded. Ran diagnostics and found F2 E1 (stuck key) and F8 E1 (long fill) error codes. Tested both valves; cold water valve at wall was shut off to aid draining, per customer. Turned water supply back on and ran diagnostic cycle. Machine worked and operated as designed. Customer confirmed initial issue with three towels loaded. Advised off-balance load caused premature shutdown before spin completion. Reviewed loading procedures and tips to prevent recurring off-balance issues. Unit working and operating as designed with no leaks present during service. No parts installed."

"Arrived on site for an electric range model AER6303MMS1 that is not heating in the oven. Inspect unit and work area. The customer advised that they are still under the manufacturer warranty as the unit came with the house, and they just bought it in April of this year. The customer provided documentation that I submitted to claims for authorization. I was advised that the unit would be covered under warranty with the documentation the customer provided. I tested the oven and found the broil element would work, but the bake element would not. I gained access to the terminal block and found proper voltage and polarity. I tested voltage with the unit attempting to bake and found no drops in voltage. I unplugged the machine and found proper resistance on the bake element. I found all connectors plugged in and no damage to any wiring. I tested the unit again on a bake cycle and checked voltage coming out of the control. I found that when the bake relay was supposed to activate, voltage dropped to 0 when it was supposed to be sending voltage. I checked voltage at the element and confirmed no voltage. I checked the broil relay and found that working and sending adequate voltage to the element to heat. I replaced the main control W11747105 and tested the machine again. I found the unit begin to work and operate as designed. Call complete."

Arrived onsite for range KCGC558JSS00 right rear burner not igniting. Disassembled and replaced spark module W11319687. Tested and unit is now functioning properly. Job complete

"Arrived on site to inspect refrigerator WRS315SDHM13 noises. Upon further inspection, I found the unit making a vibration noise coming from the FC section. The customer provided a video of the noise where they were standing in the living room across the home and the noise was very loud. I removed the items from the FC section and gained access to the evaporator. I found the cap tube not positioned correctly and adjusted it to where it would not rest on the evap cover. I found the fan motor very loud even with the evap cover removed. I removed and replaced the fan motor and due to the gaskets on each side of the evap cover being badly smashed and not providing any cushion between the cover and evaporator housing, using some gasket from my van stock (W11159728), I applied a strip on each side of the cover and at the top on each side. Then applied a strip across the middle from top corner to the bottom corner to provide a cushion between the evaporator and cover and to reduce vibration from each (photos in SDQUICKPIC). I applied a strip of the gasket across the fan shroud near the mounting pegs and re-installed the evap cover. I tested the unit while empty, with the food inside, and while the customer was moving the unit by opening and closing the unit doors. I was unable to duplicate the noise and the customer tested themselves. Unit is operating as designed and no water leaks observed during service, job completed. W11159728, WP2315549"

Called customer with eta. She called back and said there was a emergency and no one is home. Says when she called to reschedule she got a dial tone. l reset for Friday am. Marked all parts for next visit; schdld next appmnt for 12/19 FRI AM

"WTW5010LW0 Arrived on site for a washer making nosies again. On arrival,I verified the issue a failed gearcase and other parts attached to the gearcase. I replaced the gearcase, belt,splutch, and 5he actuator. I calibrated then tested product is working as its designed with no water leaks visible from the main water supply."

"Arrived on site to inspect dishwasher WDF520PADM3 dispenser not opening until the end of the cycle. Upon further inspection, I found the liquid detergent had run down the door and collected in the bottom of the tub. I placed the unit in diagnostics showing error code F7E1-no heat. I cleared the code and continued with testing to find the valve dispensing water into the tub then the motor failed to turn on. I advanced through testing and found the dispenser, drain pump, and element are all operating as designed. I removed and replaced the sump assembly and retested and the unit is operating as designed. No water leaks observed during service, job completed. W10837026"

"Arrived on site for loud noise while unit is running. Ran diagnostic,powered on each individual fan no odd noise,ran test 4 no odd noise ran test 5 during high speed compressor run loud noise present, adjusted roller cab assembly till normal operating sound of compressor at high speed ran multiple ramp up and down test unit working as designed."

"Arrived on site to replace previously diagnosed parts on model KFCS22EVMS8. I replaced ice maker, unit tested good. Part used w10889233"

"Arrived on site to replace previously diagnosed parts on model KCGS556ESS06, I replaced regulator and tested, unitntested good. Part used w11087445"

"Arrived on site to look at model WDTS7024RZ0 for customer complaint of UI not responding. Found issue with UI control. I replaced control, unit tested good. Part used w11632709"

Arrived on site for oven showing f2e1. Confirmed the TouchPad responds then immediately goes back to f2e1. Removed from wall. Verified wiring is good. Replaced console. Verified operation. Call complete. W11087460

"Arrived on sote for icemaker not making any ice since last repair. Entered diagnostics and confirmed icemaker does cycle. Tested water valve and found it to be activate but no water entered icemaker. Entered test 66 for fill tube heater. Let that run for a few minutes then tested water again and it activated properly. All components wprking. Spoke with customer and found they have not changed out the filter for some time. Advised customer to start with replacing filter as all components check ok. Called tech line. Advised of findings. Said a bad filter can cause the freezing. If problems persist it can be the UI which is what turns on heater, or the valve can be dripping. Call complete. Case# 21937495"