Local Reviews
Powered by Fluid LOCALJames was Great!
Marianne - Georgetown, TX
We were very pleased with James and his professionalism and knowledge!
Competent and Courteous
Frances - Bee Cave, TX
Brandon came slightly prior to time scheduled, fixed the dishwasher in an efficient and timely manner, and was professional and courteous.
Great Service and Friendly Tech!
Meetesh - Austin, TX
Kwilson
Keitha - Georgetown, TX
Refrigerator Repair
Phillip - Canyon Lake, TX
Service call was scheduled expediently and service provider arrived on time. Repair was conducted professionally (allowing me time to clean under the appliance in the process!)
Excellent!
Louise - Jarrell, TX
Gerry was on-time, professional, knowledgeable and friendly/pleasant! He took the pain out of appliance repair -- appreciate him very much!
great service
David - Pflugerville, TX
everything went well but my ice maker still wont make ice
Took four times to get it right!
Jeff - Georgetown, TX
Needed a new fuse for my vent-a-hood and it took FOUR tech visits plus a collection call to get it right when it should only have taken two. The second tech Lou blew the new fuse because the first tech crossed the wiring bur he didn't know it at the time. After rescheduling for a third time that visit had to be rescheduled for a fourth time due to Appliance Express receiving a damaged fuse. Lou was a very nice guy and on the fourth trip discovered the crossed wire but this shouldn't have taken so long. Then I get a call two weeks later asking for the final payment because it wasn't collected on the last trip by the tech. Also cost over $235 for a fuse which is ridiculous. I gave two stars since it was finally fixed but I can't recommend them due to the overall inconvenience and ineptitude. .
Excellent Service
Regina - Leander, TX
I can not tell you how relieved we were to find out that Lou would be our service technician. He has always been professional, knowledgeable and informative about the problem with our appliances. He is prompt, efficient, courteous and friendly.
M
Madelyne - Austin, TX
Excellent service, knowledgeable!
Very good Tec.
Alton - Austin, TX
Job well done.
Service was very good.
Agnes - Marble Falls, TX
Jerry knows his business. Dishwasher working great.
Exceptional service
Tomika - Copperas Cove, TX
All around professional, clean, well mannered (yes he is an adult) but he was awesome all around and informative about my product.
Great service!!!
Michelle - Bastrop, TX
Joeseph was very professional, timely and very helpful!
Didn’t fix it the first time. Then had to reschedule twice.
Michael - Dripping Springs, TX
The issue wasn’t resolved the first time. In fact the repair person didn’t even check to see if the ice maker was working before he left. Then we get a call on the day of appointment #2 and they have to reschedule for 5 days later.
Tommy was diligent at repairing our ice maker
Robert - Kingsland, TX
The technicians were all great and the company response was great unfortunately I feel we have a lemon kitchen aid ice maker for it is continued to have the same constant running problem I’m condemned to live with it this way ....they have tried to fix it over 8 attempts changing out every thing except the unit... that’s what we are down to
Great service
John - New Braunfels, TX
Great service and honest answers
George - New Braunfels, TX
nice guy but could not fix refrigerator.
Alice - New Braunfels, TX
Diego was super nice but was able to fix my refrigerator. He could not help me further. I am very bummed and unable to give high ratings.
Great Service
Robert - Lakeway, TX
Paul, was on time, fixed the problem, and was friendly and professional.
Oven & fridge
David - Austin, TX
Outstanding personnel office and technicians.
Rodolfo
Rodolf - Pflugerville, TX
great job
Servicemen performance
David - Austin, TX
Outstanding technicians on two recent service requests. One each on oven and fridge.
Good Service
Gwyn - Leander, TX
James was on time & did a good job
Dependable and Professional Service
Kathy - Austin, TX
Scott was very diligent in trying to figure out the problem with my Whirlpool range...it was the service call for an same problem earlier (oven gasket breaking). On the 3rd visit he installed a new pan in the oven thinking this might fix the issue. However, I am concerned that this gasket may be fraying also...so, I have alerted Scott and Whirlpool.
Great, timely service!
Kristen - Austin, TX
Great experience
Robin - Austin, TX
Appreciate the great service; on-time, very courteous and informative! Joe is a TRUE asset to your organization. What a great guy!
Great service
Sam - Austin, TX
Really great & courteous service
Speedy response
Sharyn - New Braunfels, TX
We are pleased that in a very busy time we were able to get service before we left on vacation. You saved the day!
Very professional, great service
Cherie - Waco, TX
Very qualified and professional
Cedric - Lakeway, TX
Warranty repair on Maytag cooktop. Great experience. Highly recommend these guys!
washer
Theresa - Elgin, TX
very good
On time, quick and accurate diagnosis, special parts ordered. Parts received, installed , ice machine back in service.
Billy - New Braunfels, TX
Satisfied
Great service
centexgal - Round Rock, TX
The technician who came to fix my dishwasher door was courteous, nice and knew immediately what needed to be done to fix it. He explained the issue, fixed the problem and made sure I was satisfied with the repair before he left. Excellent service!
Great service
Gabby - New Braunfels, TX
Friendly and fast service
Roseanna - Austin, TX
Great job, thank you!
Great service
Chris - Austin, TX
Tech was extremely knowledgeable and quickly fixed our broken dryer.
Replacement part for dented new refridgerater.
Keith - Lakeway, TX
Great service!!
Elizabeth - Johnson City, TX
Great
Gary - Killeen, TX
Excellent service thank u the
Great Service. Very Patient.
Krishnan - Austin, TX
Paul was very good and had great attention to detail. He explained the issue and fixed it very quickly. Thanks
Great Service!
Kristianne - Austin, TX
Leonardo was very knowledgeable and helpful!
Excellent service
Hubert - Austin, TX
Great for Lowe's waranty service
George - Austin, TX
Will use him again
Excellent customer service-pleasant people to work with.
Patricia - Lakeway, TX
This was a warranty repair through American Home Shield. Because of this, I waited from November 21 until December 7 to get my home refrigerator repaired. You can understand how inconvenient this was! I don't believe Appliance Express caused the delay. Once all the parts were properly ordered, Appliance Express took care of the repair.
Great Service
Mario - Austin, TX
Paul did a very good job in fixing my problem with my fridge, but also explain how that happened and what to do to prevent it, int he future. It was very patient and clean in executing the job, highly recommendable.
Very efficient and friendly
Charles - Georgetown, TX
Technicians arrived on time. They had covers on their shoes, which I appreciated. The work took 30 minutes, and they left everything clean.
Great Service. Immediately recognized the problem.
John - Kingsland, TX
Very timely arrival. Entire trouble shooting, repair and post repair checkout took less than 30 minutes. Also explained to us what caused the issue and what to do about if it happened again.
Fixed range under warrantee
Virginia - Round Rock, TX
Great!
Very friendly and professional.
Andrew - Austin, TX
Great Service
Alicia - Spicewood, TX
Brandon was very knowledgeable!
Very Unprofessional
Debajyoti - Austin, TX
Whirlpool refrigerator is under warranty and purchased on May 2018. From November 2018, refrigerator started tripping the circuit breaker frequently. As part of warranty contacted Lowes and a person from Appliance Express came home to diagnose the issue. The person was very well behaved and cordial. He tested and didn't find anything. He change a small part which is related to starting of the fridge. He said that everything is okay and probably refrigerator will not trip again. If it does trip, he told us to contact his company immediately. Also he suggested to change the GFCI circuit breaker to non-GFCI circuit breaker, but didn't say that without replacing the circuit breaker they will not attend any further call. After he left refrigerator started tripping within 3-4 hours and we tried to contact the Appliance Express again. We got the reply that Appliance Express will not attend any issue until the GFCI breaker is replaced by a non-GFCI breaker. Refrigerator manual only states to connect the power to a grounded outlet, but it doesn't say to connect the power to a non-GFCI outlet. Non-GFCI outlets are meant for safety against electrocution and I find it very strange from an electrical company to make such a recommendation. Contacted Whirlpool again and Whirlpool is sending a different servicing company for a second opinion. Appliance Express has left us with a continuously tripping refrigerator and with a risk of food inside refrigerator getting spoiled.
Great Service!
Kelly - Round Rock, TX
I needed a repair on my oven and it was still under warranty. Jonathan was courteous, professional, and very knowledgeable. Also gave me some great tips on using my oven.
5 Star Service
Steve - Bastrop, TX
Joseph is a great guy with a great attitude. He quickly got our ice maker up and running. Will definitely call Appliance Express if we have any other problems in the future.
Excellent service
Joseph - Austin, TX
Joseph was friendly knowledgeable and very likable. 10/10
Great Service and excellent explanations of how the system works.
Linda - Austin, TX
William
William - Briarcliff, TX
Yet another repair
Shay - Florence, TX
Jerry was friendly, courteous, helpful, knowledgeable & efficient.
Excellent Experience.
David - Del Valle, TX
Wesley was the technician. He was polite, efficient and professional!
Great service; knowledgeable tech
Lori - Spicewood, TX
Brandon was great. Very courteous and extremely committed to providing best possible service.
Fantastic service
VK - Austin, TX
It’s hard to find trustworthy service providers like Paul in Austin these days.
The service technician demonstrated uncommon knowledge, experience, and expertise in quickly analyzing the problem and fixing it. And then, going the
Bob - Georgetown, TX
Great Service by a Real Pro
Janet - Wimberley, TX
Excellent Service
Ammy - Leander, TX
Excellent service, Ttimely and very professional
Awesome
Karen - Copperas Cove, TX
Very puntual, great communicator, knows what he is doing. A++
MadelineC
Madeline - Austin, TX
Fabulous service technician very professional answered all my questions. He was very knowledgeable and explained everything to me very patiently!!!
Great Service
Phil - Georgetown, TX
Gerry arrive during the scheduled time and fixed our Whirlpool dryer quickly and efficiently. He also gave us helpful hints on how to be more efficient with our washer and dryer.
Washer repair
Clayton - Temple, TX
The guys were very professional did s great job
Quick and polite service
Brittany - Lakeway, TX
On time, quick and polite... highly recommended
Excellent service!
Miranda -
Great service
Betty - Seguin, TX
Very kind and professional.
Great service extremely helpful and informative
Anders - Canyon Lake, TX
Great Service
Paul - Pflugerville, TX
went the extra mile to show me how the appliances worked and how to better use them
Olivia Willis
Olivia - Kyle, TX
Technician was extremely knowledgeable about the products and very respectful. Definitely a asset to your company.
Very efficient and competent. And he was very nice and friendly.
Jann - West Lake Hills, TX
Poor experience
Bryan - Austin, TX
This group is polite and friendly but may be better suited for TV repair than appliance repair. After the initial visit, several weeks passed before we were called to schedule a repair. Once scheduled, they cancelled twice, on the day of service at roughly the time of service. Once they arrived, I was told the repair they diagnosed would not fix the problem so the dryer still rattled and growls like it’s going to fall through the floor.
Great Service!
Matthew - Pflugerville, TX
Keep up the great work!
Great!
Francesca - Austin, TX
Quick diagnosis and repair. Friendly service
Expert service
Sarah - Austin, TX
Leo was phenomenal! He knew everything about the appliance. He not only solved our problem, but helped me both understand my appliance and care for it better.
Great Service
Deborah - Austin, TX
Clif was very efficient and patient with my frustration on the timeline. He diagnosed the issue, got the correct items to fix the issue, and completed the work quickly. I appreciate him and his work.
Awesome job
Brandon - Fischer, TX
Awesome job. Great customer service and very knowledgeable.
Dryer Repair
James - Round Rock, TX
Tyler did a Great Job. Even though he could not repair the first time out he clearly explained the issue and what the solution would be. He committed to a date and showed up on time. Repair was completed quickly and Dryer is now working Great.
Great service, on time, did his job well and fixed the issue!
James - Georgetown, TX
Great service, on time, did his job well and fixed the issue!
Called ahead and showed up two days early!!!
Michael - Georgetown, TX
They called and we played phone tag for a bit, but once we got together and scheduled a date, it was an enjoyable surprise when they called two days early and asked if they could come early on Thursday early evening, instead if us having to wait around on Saturday!!
Great Service
Barbara - Leander, TX
James was very knowledgeable and efficient. He had our fridge fixed very quickly.
Good service
Norman - Leander, TX
Professional, helpful
Great service
Amy - Austin, TX
Fantastic service, Tremendous expertise, Very Professional!!
Anthony - Hutto, TX
Technician arrived on time, got right to work, was able to quickly and efficiently diagnose, describe and explain the issue. Within 45 minutes, our appliance was working BETTER than new. Whatever you’re paying the gentleman is not adequate. He is the reason, we will be bypassing our ‘appliance insurance policy’ clowns whenever possible, and giving your company all our trade. Well done, Jerry! Congratulations Appliance Express!
steve
Steve - Burnet, TX
I got an appointment in about a week. The tech was very professional. He got the job done within a reasonable amount of time.
Great service. Problem solved! Happy tenants.
Carita - Austin, TX
Although this repair required two visits to complete, our tenants were very happy with the quality of service and the character of the technician in the whole process. As landlords, it is great to know that service requested is completed in a timely manner and that they treat our tenants with respect. This is exactly the experience we had with Joseph D. Thank you!
Great service, very friend repairman
John - New Braunfels, TX
Very prompt, called ahead to set up time to come out, kept us informed, showed up prior to appointment
Great service
John - Austin, TX
Easy and quick scheduling. Kevin arrived on time, was very knowledgeable, explained the difference on how the new washing machines worked vs the old ones and how to take advantage of it. Great technician.
technician explained everything satisfactory!
Rebecca - Pflugerville, TX
I would recommend this service
Friendly, professsional service.
Linda - Bastrop, TX
Great service
Karen - New Braunfels, TX
Great service
Loida - Austin, TX
Continue what you’re doing
Amazing service.
Roberta - Georgetown, TX
Technician was on time, polite, knowledgeable, helpful and provided answers and great repair
Great service!
Roberto - Austin, TX
Excellent
Jaynee
Joe - Georgetown, TX
Good service !
Steve
Steven - Marble Falls, TX
Gia
Leah - Austin, TX
Excellent on time and took care if issue called about. . I now know why they have express in there name..
Review
Kimberley - Round Rock, TX
Jessica
Jessica - Liberty Hill, TX
Great, knowledgeable service, very prompt.
Stan
Stanely - Buda, TX
Kevin was on time, polite and very professional. Diagnosed and resolve the problem with my refrigerator quickly!
Great Experience
Rhonda - Round Rock, TX
I appreciated the excellent communication with service time as well as communication throughout the service call. I had a difficult problem with my dryer, and Jonathan systematically worked until he found and fixed the problem. He also gave me great tips on maintenance, answering some questions that I had. The work was done quickly so that I was able to get on with my day with minimal disruption. Thank you Appliance Express for fixing my problem well and timely.
Great Service
Worthy - Round Rock, TX
Service was quick and thorough.
Excellent Service
Chris - Austin, TX
professional and prompt
Fantastic sevice and great technician.
Brian - Leander, TX
For the second time I have used them, they were very professional, knowledgeable and friendly. Explained issue and solution then fixed machine.
They worked very well with me in scheduling. Tech showed up early , diagnosed,and actually had the part on the truck.
Craig - Austin, TX
Jose
Jose - Round Rock, TX
Angel
Angel - Bastrop, TX
Excellent service
outstanding
Adam - Hutto, TX
awesome job
Great service!
Rita - Copperas Cove, TX
Highly recommend
Lynda - Cedar Park, TX
Quick and easy service
Louie - Austin, TX
Had an issue with my dishwasher, and the service tech diagnosed and solved the issue very quickly
very polite fixed my problem
Nancy - San Marcos, TX
would certainly recommend your service
Great service
Sheri - Liberty Hill, TX
Quick Fix
Joseph - Manor, TX
The tech did the job quickly and efficiently. He was polite and did a great job.
Great service
Lisa - Cedar Park, TX
Technician arrived within the time frame specified and got the job done quick!
Unsatisfactory service
Rosalinda - Killeen, TX
Refrigerator serviced but following day, I still had same problems: water not dispensing and fresh food side of refrigerator still freezing.
Review
Sharon - Austin, TX
They were professional and quick
Great, friendly service!
Dan - New Braunfels, TX
Awesome service, accommodating when we had to change time due to power outage.
Great service
Marisa - Round Rock, TX
Great service
Gale - Bee Cave, TX
Very well done
Excellent service, good communication on arrival time
Lewis - Georgetown, TX
Pleasant to talk to and fast service upon arrival
Sarah Huie
Sarah - Burnet, TX
Great service
Cindy - Dripping Springs, TX
Brandon was polite, informative and fast. He was a delight to have in our home.
Great service! Excellent skill and information.
Wendy - Cedar Park, TX
Great service! Excellent skill and information.
Great Experience
Diego - Round Rock, TX
Jonathan was great and courteous. He took care of our refrigerator problem in just a few minutes.
Knowledgeable and Great Service
Joe - Round Rock, TX
Jonathan did a great job accessing and fixing the problem with my ice maker. He is very courteous and professional. I would highly recommend him.
Very good
Bob - Buda, TX
Lupe
Lupe - New Braunfels, TX
Gre as t service
Did not do anything - dishwasher
Lisa - Austin, TX
Appliance guy went over to tenants house and said that there was nothing he could do since the sink is clogged. Dishwasher is obviously not working. Would not recommend.
service was great
Scott - Austin, TX
The best customer service ever
Terry - Georgetown, TX
Great customer service
Great service from the contractor
Gerald - Georgetown, TX
Honest and decent service...
Steve - Leander, TX
I can't compliment Lou enough.. the guy gives his customers the same level of care I strive for with my own customers. His advice to me on how to fix the issue with my stovetop was spot-on. This guy's a keeper!
Quick, polite
Jesica - Georgetown, TX
He fixed the door without having to order a new part
Leo
James - Austin, TX
Leo was awesome
Excellent, Friendly Service
Shaune - Cedar Park, TX
Lou did a great job while working on my Maytag Microwave. He explained what he was doing as he went along and did a great job!
Great service
Ampero - Killeen, TX
The whirlpool call Center was horrible.
Great service!
Sandi - San Marcos, TX
Amazing
James Starcher - New Braunfels, TX
Very knowledgeable courteous and friendly. best experience you could expect for.
Great service and very personable tech!!!
Patrick - Killeen, TX
Highly recommend this company. Not only did they show up at the earlier hour of the scheduled time, they even had the parts to fix it on the spot. No second visit needed. Great tech came out and fixed it in no time.
Service provided excellent.
Jeff - Manor, TX
Repair was successful and Joseph provided much useful information about other Whirlpool appliances in the house.
Friendly, helpful service
Lauren - Austin, TX
Thank you Scott!
Great Work!
Derrick - Round Rock, TX
Thank you for the exceptional service that was prided and the attention to detail which the tech used. Thank you!
Extremely professional
Jameson - Austin, TX
Luis was very good at his job and a true professional. His services were very much appreciated and I will surely be calling him again should the need arrive.
Rick
Richard - Georgetown, TX
Very Sstisfactory
Worley
William - Horseshoe Bay, TX
Great job send him to us every time! Thanks
Great experience!
Emmaleigh - Austin, TX
Great service
Kelly - Kyle, TX
Timely and professional
Repair of Refrigerator
Donny - Austin, TX
Luis diagnosed our problem, got the right parts ordered, and came back to install everything. He was real professional and got us fixed up!
Good prompt service
Suzanne - Austin, TX
Called to get my refrigerator fixed, they got me an appointment sooner than expected and when they came, they fixed the problem with a part they had with them. They came, completed and finished the task all in a timely efficient manor.
great job
Miriam - Coupland, TX
Thanks so much.
Regine - Cedar Park, TX
Thanks!
Freezer fixed
Don - Austin, TX
Great
Scott - Leander, TX
Review of Tyler
Praveen - Austin, TX
Excellent service and our repairman was knowledgeable and very professional
Barbie - Leander, TX
Great Service!
Patti - Canyon Lake, TX
Got the job done very quickly and knowledgeable about the issue!
Great Service
Jennifer - San Marcos, TX
My experience was great, Mr. Robert was very helpful and very prompt
Toby
Toby - Burnet, TX
GreT serviceman, personal, efficient & knowledgeably
Best appliance service
Edward - Georgetown, TX
Maintenance Supervisor
Steve - Austin, TX
Excellent customer service
Andrew - Austin, TX
Especially impressed with Joseph's willingness to explain what he believed the issue was and why. Considerate to explain recommended course of action.
Fantastic Service
Bob - West Lake Hills, TX
Leonardo Cantu was candid, efficient, and very personable. We were both very pleased with his service visit.
Great service and dependable!
Ruby - Pflugerville, TX
He was professional and fixed our electrical problem.
Excellent Service
Robert - Round Rock, TX
Bruce
Bruce - Johnson City, TX
Thanks Brandon! Works like a charm now!
Wonderful Service
Jacqueline - Del Valle, TX
Joseph called prior to arriving at my house to give me his expected time of arrival. Once he arrived, he promptly found the problem and worked on my dryer. Even though my dogs kept interfering with his work, he took it in stride and assured me he was unbothered by the "additional help." Joseph carefully explained everything to me as he diagnosed the issue and repaired the dryer. He was very helpful in giving me tips to keep it the dryer and other household appliances in good working condition. All I can say is, he was exceptionally professional and extremely knowledgeable and helpful. He seemed the really love what he does, and that speaks volumes to me.
Mark
Mark - Bertram, TX
Depends on the service. Ice maker was replaced & working. My oven control board is another story. Total dissatification!! I have been waiting over 2 months. 11/12 service call wrong part. 11/15 wrong part received. 12/3 wrong part received. I have been in constant contact with your company, Kitchen Aid, and have now filed a complaint with Home Depot. This is a popular oven and there should be no excuses to repair.
Great service
Albert - Austin, TX
He was very thorough and payed close attention to details.
John
John - Blanco, TX
Brad was great
Regina
Gina - Austin, TX
Shawna - New Braunfels, TX
RIGHT ON TIME!
Michael - Tordesillas, Valladolid
WES WAS OUR TECH. HE CALLED TO CONFIRM HE WAS EN ROUTE, AND WAS TIMELY. HE WAS INFORMATIVE ABOUT OUR PROBLEM.
Great Service!
Patricia - Austin, TX
Kevin was knowledgeable and polite. Great experience!
Efficient, friendly, polite
Marilyn - West Lake Hills, TX
Very professional appliance service representative. Knowledgeable and very kind. Did his work quickly colt and effectively. Very pleased
Susan - New Braunfels, TX
I would share his name with anyone who needs an appliance repair.
On time VERY PROFESSIONAL AND KNOWLEDGEABLE
Carol - New Braunfels, TX
Amazing and professional
Trisha - Austin, TX
Joseph showed up respectful of my working from home situation and quickly repaired my stove.
Thank you Luis
Danny - Austin, TX
Luis was professional and worked hard. He answered all of my questions and even went above and beyond the original scope of work to align our door correctly.
Jan
Jan - Buchanan Dam, TX
Wonderful service, extremely polite
Debra - Blanco, TX
Brandon and everyone I talked to on the phone were so nice and helpful.
Burrell
Ron - Round Rock, TX
Great job trying to fix the problem with the refrigerator
Great personality, but tired of you fixing washer over and over
Carla - New Braunfels, TX
We bought this washer brand new last yr. Within the first week we had trouble with them and had the exact same trouble ever since. We have paid and paid labor and diagnostic fees again and again, just to keep having the same problem. These so called repairs never fix the problem. We have asked and asked to have it replaced but always told no. I have never known whirlpool to not back their products til now. We and all here who have had to live with this problem will never buy whirlpool anything again. We will all advise friends, family and strangers in person and on social media to never buy them also. We are very very unsatisfied with having to put keep putting money into a new washer.
Great Service!
Benjamin - Austin, TX
great service
Jerry - Buchanan Dam, TX
tech was here when scheduled, had the parts on his truck needed to do repair and got it all done promptly.
Great service, fast and on time!
Kiri - VLG O THE HLS, TX
Dryer
Michael - Manor, TX
Service well done. Thank you. RON MOORE
Madeline Moore - Lakeway, TX
Your service person was very polite, professional and we now have a working ice maker.
Outstanding Service!
David - Canyon Lake, TX
Super sociable and outgoing individual! Was extra careful disassembling the range and installation as well! Made sure all of our questions and needs were met before leaving our house!
Great servie
Kaus - Austin, TX
Great service. Very professional
Kim - Cedar Park, TX
Lou was on time, presented him self professionally and explained the issue and repaired the unit in a timely manner. I would definitely use him and this company again.
Great Service
Jackie - Cedar Park, TX
I grateful that Lou was able to figure out the source of the problem with my washing machine. He is knowledgeable and I appreciate his professionalism.
Best service
Chrissandra - Killeen, TX
Great!
Jason - New Braunfels, TX
Our dryer wasn't working, so the technician came out to see what the issue was. He checked every possible avenue and finally determined the problem was the electricity (turned out to be a breaker issue). He was honest about not being an electrician so he didn't want to tell me what specifically could be wrong, but he did know that nothing was wrong with the dryer. I appreciated the honesty and the tech showing at my house early on in the time period we were given.
Great service
Ray - Austin, TX
Great!
Karla - Austin, TX
Eman J.
REFRIGERATOR WHIRLPOOL WRF560SMYM05 Arrived onsite for leaking refrigerator. Tested system. Found drain tube faulty. Ordering drain tube W11190084. also needs to be defrosted.; ordrng 1 W11190084 (tube-drain)
Brandon C.
MICROWAVE KITCHENAID KMHP519ESS4 "Arrived on site for customer complaint of broken glass door, I replaced door, unit tested good."
Clif L.
MICROWAVE WHIRLPOOL WMH54521JZ0 Arrived on site to diagnose a microwave with surface light not operating. Tested unit and found bulb not fully installed. Installed bulb properly and tested unit. Found all is functioning properly at this time.
Tyler G.
REFRIGERATOR WHIRLPOOL WRT311FZDB01
Noah D.
RANGE AMANA ACR4303MFB3 "Arrived on site to inspect oven for not heating, upon inspection found the red wires burnt and severed, rewired and fixed terminal, checked for heat, no problems found. Complete"
Luis M.
REFRIGERATOR GE TPS24BPCEBS "Arrived on site for door seal issues. Found freezer door warped causing upper portion of freezer door not to seal against cabinet,remolded freezer gasket to fill in gap,gasket sealing to cabinet after remolding gasket.
David S.
DRYER WHIRLPOOL WED8620HW1 Arrived on site for filter housing being broken. I inspected the unit and work area. I found the filter housing broken and a piece missing. I gained access and removed the filter housing. I replaced the broken housing with new. I reassembled the unit. Job complete.
Leonardo C.
OVEN GE JT952SK4SS Arrived on site to replace broiler element. Replaced element test unit and unit test good job complete.
Clif L.
WASHER WHIRLPOOL WFW3090GW2 Arrived on site to diagnose a washing machine with odor issues. Tested all parts and components and found no mechanical failures with washer at this time. Advised homeowner on usage of clean washer cycle and frequency to run it. No further repairs are needed at this time and no leaks were found at time of service.
Wesley P.
DISHWASHER WHIRLPOOL WDF330PAHS3 arrived onsite and found DW water turned off. Customer experiencing weird sounds and no washing, turned water on. Unit is now operating as designed."
Richard P.
DISHWASHER GE GSD2100V65BB Arrived onsite for the dishwasher not working. During testing found that the dishwasher was unplugged. The installer wrapped the power cord around the sink sprayer and when customer was using the sprayer it unplugged the dishwasher. Plug the dishwasher back in and dishwasher tested fine and no leaks detected complete
Luis M.
REFRIGERATOR WHIRLPOOL WRB322DMBM01 "Arrived on site for no ice. Diagnosed harness to valve not making fully connection to pins,installed harness fully,ran icemaker through a cycle water,filled icemaker."
Kevin B.
RANGE WHIRLPOOL WFG505M0BS "Arrived on site and inspected range and found valve is broken replaced them and knob and it is now operating properly, job complete"
Andy B.
DRYER MAYTAG MED5630HC0 Arrived on site for dryer making noise. Tested and inspected unit and found padding issues. Removed failed padding and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Clif L.
REFRIGERATOR KITCHENAID KRFC300ESS03 Arrived on site to diagnose a refrigerator that is leaking. Found water tank tubing pierced behind refrigerator. Water tank will need to be replaced to complete repairs. .; ordrng 1 W11229977 (WATER TANK)
Jacob S.
RANGE WHIRLPOOL WFE505W0JS0 Arrived onsite for having damaged control panel. Loo at unit. Saw damage to panel. Replaced panel. No issues at this time. Job complete
Richard P.
RANGE WHIRLPOOL WFE505W0HB1 Arrived onsite for the oven burners not working. During testing found that error code F1E0 for control board internal failure. Will need to order a control board. Office to schedule ; ordrng 1 W11314391 (cntrl-elec)
Brandon C.
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 "Arrived on site for customer complaint of noise issue, found noise coming from evaporator fan motor, I replaced fan motor, noise was reduced, unit tested good."
Wesley P.
DRYER WHIRLPOOL MED8630HW Arrived onsite for dryer noise and found double stacked units. Will require 2 techs for disassembly. One of which will need to be light. Advised customer on findings. Grinding noise sound like blower. ; ordrng 1 2MAN and 1 WP697772 (wheel) and 1 WPW10211911 (housing)
Richard P.
MICROWAVE AMANA AMV2307PFS3 Arrived onsite for the microwave shutting down after 1min of use. During testing found that the vent fan is not working at all. Will need to order the main harness. Ordering parts and office to schedule ; ordrng 1 W11300385 (HARNESS)
Jonathan M.
DRYER LG DLE2701V Arrived on site to install previously diagnosed parts. Inspected unit and work area. Removed front panel and found rollers completely seized up and not allowing drum to turn. Replaced two out of the four rollers and found back to rollers on bulkhead completely seized up and unable to remove. Will need bulkhead and remaining rollers to complete repair. Ordering parts and office will need to reschedule with customer for return date due to out of stock and special order part. ; ordrng 1 3044EL0002E (BULKHEAD)
Brandon C.
RANGE KITCHENAID KGST307BWH2 "Arrived on site for customer complaint of front left burner not igniting, found broken ignitor, I replaced ignitor/electrode, unit tested good.
Noah D.
REFRIGERATOR MAYTAG MFX2676FRZ00 "Arrived on site to inspect fridge for not pushing out ice, upon inspection found the control board was the wrong part, ordering new parts. ; ordrng 1 W10843055 (MAIN CONTROL )"
Kayman B.
REFRIGERATOR KITCHENAID KRSC503ESS01 Arrived onsite to install previously diagnosed parts. I installed the freezer door and tested function of freezer components. All tested good and no leaks detected during time of service. No more defrost issues since last visit. Job complete
Jonathan S.
MICROWAVE WHIRLPOOL WMH31017HS2 Arrived on site for microwave light not working and light bulb broken in socket. Inspected unit and work. Powered unit and removed broken light. Informed customer that light bulb is not covered under manufacturer warranty. Tested voltage to light and found correct. Tested all other operations. All tested good.
Al R.
REFRIGERATOR GE PYE22KYNFS Arrived to inspect missing parts and discovered the customer needed the left French door replaced.k ; O-emld tckt
Andy B.
REFRIGERATOR KITCHENAID KRFC300ESS01 Arrived on site for refrigerator making noise. Tested and inspected unit and found sound of refrigerant moving through lines very loud. Also found some abnormal ice buildup on FC evaporator. Ordering needed parts. Sealer to dampen noise and harness for ice buildup. Customer does not want to defrost unit. Ordering 2 hour job. Office to schedule return trip. No water leaks present at time of service.; ordrng 10 4318168 (sealer-thrm)s and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (2 HOUR JOB ) and 1 W10911102 (harns-wire)
Robert J.
DRYER WHIRLPOOL WED6620HC0 "Arrived onsite to test unit, re-evaluated machine based on customers descriptions. Found that the unit may be inadvertently spraying through water valve creating the leak that the customer described. Disconnected the feature for now, need to order new control board ; ordrng 1 W11350214 (CONTROL )"
Scott M.
DISHWASHER KITCHENAID KUDK03FTSS2 "Arrived on site ,replaced control and harness . Ran unit all checked normal . No water leaks detected at time of service . Job complete ."
Tyler G.
RANGE WHIRLPOOL WFG320M0BB2 Arrived on site to repair oven door hinges and door seal. After installing athose parts I retested oven door and everything is functioning as designed. Call complete
Richard P.
WASHER WHIRLPOOL WETLV27HW1 Arrived onsite for the washer keeps filling with water. Ran diagnostics and found the control was faulty. Replaced control board and issue was not resolved. Ran diagnostics and found that the valve will not shut off it’s stuck open. Replaced valve and issue has been resolved. Washer tested good and no leaks detected complete
Jacob S.
DRYER MAYTAG MEDB765FW0 Arrived onsite for door to unit popping open randomly. Tested unit. Found that strike was too narrowly bent for door to latch properly. Replaced strike. Tested unit. Unit test good. No issues at this time. Job complete
Scott M.
OVEN WHIRLPOOL WFE525S0HS1 "Arrived on site for sparking . Found terminal block shorted . Ordering cord ,wire harness ,cover . Also control if needed . Call to set return .; ordrng 1 4PRONG50ARANGECORD and 1 W11256088 (cntrl-elec) and 1 W11449104 (MAIN HARNESS ) and 1 WPW10326122 (cover-blck)"
Wesley P.
WASHER WHIRLPOOL WFW70HEBW1 Arrived onsite and found drain in bellow clogged. Cleared clogging and tested. Unit is now draining as designed. Advised customer on findings and on use and care. All checks good.
Kayman B.
REFRIGERATOR GE PYE22PSHJSS Arrived onsite to install previously diagnosed parts. I installed the drain tube and check valve. Unit is working as designed. Job complete
Andy B.
DRYER WHIRLPOOL MEDB855DC4 Arrived on site for dryer stopping in cycle. Customer showed me unit that UI was unresponsive tested voltage and had proper voltage. Removed console to check control and found high voltage plug not inserted from factory and not making good contact. Shorting out control and UI. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Kevin B.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site and found refrigerator has power but is not cooling, condensor fan is running , attempted test 4 and nothing happens.
Jacob S.
DRYER WHIRLPOOL WED7500VW1 Arrived onsite to replace all parts. Replaced all parts. Tested unit. Unit test good. No issues at this time. Job complete
Wesley P.
REFRIGERATOR KITCHENAID KSSO42FMX02 Arrived onsite and found unit operating with chirping. Ordering control kit and inverter to repair wiring. ordrng 1 CONTROLKIT (UKNOWN) and 1 W10629033 (inverter box)
Kayman B.
DISHWASHER MAYTAG MDB8989SHB0 Arrived onsite for dishwasher not washing. Upon inspection I found a failed sump and motor. I replaced the sump and tested unit. Unit is now working as designed. No leaks detected during service. Job complete
Jonathan S.
REFRIGERATOR WHIRLPOOL WRS311SDHM04 "Arrived on site for refrigerator not shutting off and runs consistently. Performed diagnostics mode and tested all components, found all operation working as designed. Informed customer that is normal operation ( page 6 in user care guide). Leveled unit and shut ice maker, due to home being vacant. All tested good, no water leaks detected."
Jonathan S.
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site to install previous diagnosed part. Found black UI was order and need stainless steel. Contacted office to see if part can be installed until return with correct part. Was approved to install (SC). Removed failed UI and installed new. Powered unit on and tested operation. All tested good. Office to schedule appointment when ETA is available, due to no ETA availability.; ordrng 1 SEENOTE (SCH APT) and 1 W11297709/STAINLESS (Ui)"
Jonathan S.
REFRIGERATOR WHIRLPOOL WRS311SDHM04 "Arrived on site for refrigerator not shutting off and runs consistently. Performed diagnostics mode and tested all components, found all operation working as designed. Informed customer that is normal operation ( page 6 in user care guide). Leveled unit and shut ice maker, due to home being vacant. All tested good, no water leaks detected."
Tyler G.
OVEN UNKNOWN RGT486GDL Arrived on site to repair double oven range. After installing the two nighters I was able to retest the oven and everything is working great the reason the spark module wasn’t working is because we found on this visit that there is a hidden GFCI outlet near the range that has been controlling the power supply to the range and causing all these issues I instructed customer on the signs to keep an eye out if the GFCI tripped that way they don’t have these issues happening again
Robert J.
DRYER WHIRLPOOL WED4850HW0 Arrived onsite to test unit for loud noise when starting. Tested unit and found that the cabinet was dented in from the bottom moving the fan housing upward and damaging the wheel. Replaced wheel but need to order new cabinet. Need 2 hrs.; ordrng 1 8533643 (cabinet) and 1 NEED2HR (NEED 2 HR) and 1 WP8577230 (housing)
Kevin B.
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site and inspected dishwasher and found left-hand side of heating element is not connected, after correcting found no saved error codes, set it into a diagnostic cycle and everything is operating properly. Also found no rinse aid in dispenser and recommended to customer that it be used in order to help water sheet off dishes. Adjusted drain hose and no water leaks from connections at time of service, job complete"
Brandon C.
DRYER WHIRLPOOL MED8630HC "Arrived on site to replace dented front panel, I replaced panel, unit tested good."
Jonathan M.
DRYER WHIRLPOOL WED6620HC1 "Arrived on site for dryer that would not start a cycle. Inspected unit and work area. Tested voltage going to the unit in town proper voltage. Remove dryer and found extended that hose going behind washer and into the wall causing a long bent. Removed back cover and tested fuse, thermal cut off, and heater. Found fuse and thermal cut off blown. Replaced fuse and thermal cut off and tested unit. Unit is working as designed. Advised customer that with a long vent issue, this issue would probably happen again due to the dryer having a hard time removing the excess heat and moisture. I advise the customer to swap her washer and dryer due to the connections being on opposite sides to shorten her hose. Unit is working as designed. Call complete."
Eman J.
REFRIGERATOR LG LFX31925ST/00 Arrived onsite for previous diagnosed parts. Defrosted customer freezer. Replaced parts. Tested system. Everything works as designed. Job complete.
Robert J.
COOKTOP WHIRLPOOL WCG55US6HS00 Arrived on site to re evaluate after gas company adjusted gas pressure. Pressure seemed to be fine but flames were still low. Ordering new orfce for all burners.; ordrng 2 W10652710 (spud-orfce)s and 1 W10791073 (spud-orfce) and 1 W10791079 (spud-orfce) and 1 W10791082 (spud-orfce)
Andy B.
RANGE WHIRLPOOL WFG505M0BB2 Arrived on site for range seal issues and water between glass. Tested and inspected unit and found all operations are normal. Cleaned glass for customer and instructed on use and care and practice for best performance. No gas leaks present at time of service.
Eman J.
WASHER MAYTAG MVWB855DC4 Arrived onsite for washer leaking. Tested system. Found water hose dripping inside system.Replaced housing. Tested system. Everything works as designed. No water leaks at time of service.
Brandon C.
WASHER LG WT5101HV "Arrived on site for customer complaint of inner basket hitting tub ring and causing pieces of plastic to rub off and into the washer. Found inner basket out of round, could be caused by new gearcase having a bent shaft or inner basket worn out from original failed gearcase. Ordering outer tub, inner spin basket, and bringing back gearcase. ; ordrng 1 AAJ72909602 (TUB RING) and 1 CNOTE (PARTS RESEARCH INNER TUB/SPIN BASKET ) and 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 CNOTE (AUTH)"
Noah D.
ICE MACHINE KITCHENAID KUIX505ESS2 "Arrived on site to inspect icemaker for not producing ice, upon inspection found the icemaker full of ice, diagnosis showed no issues with icemachine, gave customer requested filter and cleaner provided by whirlpool. Complete"
Al R.
DRYER MAYTAG MED9700SB0 Arrived to install previously ordered parts.Removed and replaced the repair kit.Reassembled and unit tested as designed.There was a massive lint buildup inside the unit.Customer needs to contact a dryer ventilation company to have lint buildup removed.Job complete
Al R.
REFRIGERATOR WHIRLPOOL WRF736SDAM13 Arrived to inspect ice maker not making ice.Confirmed the complaint and ran diagnostics test mode #56 motor lost position.Quoted the customer from the price calculator and customer advised to continue.Removed and replaced the the ice maker.Filled ice maker and advised customer to wait approximately 24 hours for healthy ice production.Job complete
Kevin B.
WASHER MAYTAG MAV6260AWW "Arrived on site and inspected washer and found it will fill with water, it will drain, it will spin but there is no agitation function. Clutch/transmission has failed.
Clif L.
REFRIGERATOR KITCHENAID KRFC704FPS03 Arrived on site to replace evaporator and three-way valve for refrigerator. Replaced both parts and filter dryer and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Robert J.
WASHER MAYTAG MHW8200FW0 Arrived on site replace control panel. . ; ordrng 1 W10911045 (panel-cntl)
Lou S.
OVEN KITCHENAID KFED500EBS03 Arrived on site to install previously diagnosed and ordered parts. Removed and replaced lower oven door latch and tested. Unit is operating as designed. Job completed.
Brandon C.
ICE MACHINE KITCHENAID KUIX505ESS1 "Arrived on site for customer complaint of no ice production, found unit was making ice just fine but needed a cleaning, instructed customer to clean unit with nickel safe cleaning solution."
Kayman B.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived onsite for refrigerator with lights not working. Upon inspection I found the freezer light out and the upper RC lights dimmed. Customer also stated that they have had a grinding noise coming from the upper hinge on the dispenser side door when water is being dispensed. I replaced the freezer light and all lights are now working as designed. After further research I found that the noise coming from the hinge is due to pressure build up inside the water line. I reduced the pressure on the inlet valve but there was no noise at this time to test for correction. Customer was also having a issue with calibration of the water dispenser. This can be caused from the pressure issue. I advised customer to keep an eye on the unit and if the issue with the noise or calibration persists then we will need to return with a water pressure reduction valve part # (W10786952). Will also return with the UI (W11387386). Job complete.
James C.
DRYER WHIRLPOOL WED4850HW0 Arrived on site and installed new motor and blower wheel. Tested operation and found unit working properly. Job complete
Wesley P.
DRYER WHIRLPOOL WED560LHW0 Arrived onsite and found unit operating with squeak due to crushing blower vent. Adjusted and moved washer. Unit is now operating as designed without squeak. All checks good.
Richard P.
WASHER MAYTAG MVWX655DW1 "Arrived onsite for the washer making a noise during the wash cycle and the spin cycle. Ran diagnostics and found that the pulley on the motor is no good causing the noise. Need to replace motor and belt. Ordering parts and schedule customer ; ordrng 1 W11026785 (motor-drve) and 1 W11239857 (belt)"
Tyler G.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Arrived on site to repair upper dishwasher rack. I was able to put in the right side front rail stop her and I retested the upper rack to make sure everything was holding in place and the unit is working as designed. Call complete
Noah D.
DISHWASHER KITCHENAID KDTE204GPS0 "Arrived on site to inspect dishwasher for bad install, checked dishwasher for install issues, leveled dishwasher with feet.Checked dishwasher level and installed. Complete"
Clif L.
DISHWASHER WHIRLPOOL IDT930SAGX0 Arrived on site to diagnose a dishwasher that is not drying properly. Found wiring for heating element not fully connected at control. Rewired unit properly and tested unit. Found all is working properly at this time and no leaks were found at time of service.
Tyler G.
FREEZER WHIRLPOOL WRT311FZDB01 Arrived on site for refrigerator leaking water in the freezer in the refrigerator. Upon further inspection I found that the drain line was clogged. Using the steamer I attempted to clear out the drain line and checked from the back side and the top side and cannot put a long wire more than 3 to 6 inches on either front or back of the drain line. I’ve been call tech line and spoke with Andrew instructed me on what possibilities could be going on further with the drain line. He informed me that at this point it is the drain line itself that is collapsed internally in the fridge
Jonathan M.
WASHER MAYTAG MHW5630HC0 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Installed new UI and Control and tested 7nit. Unit still would not turn on. I called Techline and spoke to Red SR# 7728309819. He had me run several checks it’s disconnecting pieces of the unit to see if something was Causing the unit to go into the sleep mode. He advised to replace the latch and the harnesses in case a wire was pinched or separated. Ordering harnesses and office will need to contact customer for reschedule date due to parts being shipped from different locations. ; ordrng 1 W11314680 (harns-wire) and 1 W11316253 (harns-wire)
Wesley P.
DISHWASHER WHIRLPOOL WDF520PADM5 "Arrived onsite and replaced control which corrected supply, but motor was still unresponsive. I replaced the sump and motor . Unit is now operating as designed. All checks good."
Kevin B.
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site and inspected oven and found door seal is torn. After replacing seal oven is now correct. No further repair is required at this time, job complete"
Lou S.
DISHWASHER WHIRLPOOL WDT720PADM "Arrived on site to inspect dishwasher not draining. Upon further inspection, I found water in the tub ad pressed the start button for 3 secs to engage the drain pump. When the drain pump came on, it sounded weak and water flow was slow. I checked the drain hose at the disposal and found it badly corroded inside. Also found the check valve was restricted. I removed and replaced the drain pump and both hoses and retested. Unit is operating as designed. No water leaks observed during service, job completed."
Luis M.
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Arrived on site for fresh food evaporator incased in ice. Per serve pointer replaced evaporator cover,secured thermistor to correct location on suction line using a zip tie,installed updated main control,powered unit on ran diagnostics changed defrost setting to basic. Installed updated ice maker.
Robert J.
RANGE GE JGS760SEL4SS "Arrived onsite to replace cooling fan. Replaced fan, tested unit and unit heats to 350 degrees. Job complete."
Brandon C.
REFRIGERATOR WHIRLPOOL KRFC300EWH03 "Arrived on site for customer complaint of condensation inside fresh food section, found humidity lever was not in correct position on shelf causing to hang low and right side drawer would not close causing right side refrigerator door not to close. I was able to put humidity adjuster lever into correct position on shelf, drawer closed normally and then right side door closed normally, unit tested good."
Luis M.
REFRIGERATOR WHIRLPOOL WRB329DMBM00 "Arrived on site for no cool. Checked low side pressure reading -10 no frost pattern on evaporator,replaced evaporator,compressor and filter drier vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down"
Luis M.
REFRIGERATOR KITCHENAID KRFC704FPS00 "Arrived on site for no cool and no water. Found compressor and fans not running,found unit in showroom mode,exited showroom mode,compressor and fans powered on,water dispenser working."
Jacob S.
REFRIGERATOR WHIRLPOOL WRF736SDAM11 "Arrived onsite for unit not freezing consistently. Tested unit. Found that bi metal was not turning on and UI panel was not turning on bi metal. ordrng 1 W10865870 (cntrl-elec)"
Luis M.
REFRIGERATOR KITCHENAID KSSC42FTS04 "Arrived on site for noise compliant. Customer had recording of noise,noise appears to be when compressor runs at high speed due to compressor being a variable speed compressor and running at 3 different speeds. Unit cooling correctly,no issues with cooling. Ran diagnostics all test passed, ran compressor multiple times,couldn’t recreate noise from compressor. Unit is functioning properly beside noise complaint."
Leonardo C.
OVEN WHIRLPOOL WOS31ES0JS00 "Sr#7728312414 Arrived on site to replace control board, fan, and fuse. Tested unit. Unit operated good. Call techline, techline advised owner level shelve and replace thermostat fuse again."
James C.
WASHER MAYTAG MVWX655DW0 Arrived on site and tested operation. Found no fill fault in memory. Tested valves and found good water flow. Tested valve resistance and found to be good. Found after cold water filling for 2 minutes the winding in the cold water solenoid opened and no resistance at winding. Unit will need new cold water valve to complete repair. ; ordrng 1 AUTHO (AUTHO) and 1 W11168740 (valve)
Robert J.
REFRIGERATOR WHIRLPOOL WRF555SDHV02 "Arrived onsite to test unit not making ice. Tested unit, Unit does produce ice and fill with water. Made adjustment to ice arm gage."
Eman J.
WASHER WHIRLPOOL WTW4900BW Arrived onsite for washer making grinding noise. Tested system. Found gear case faulty. Replaced gearcase. Tested system. Everything works as designed. Job complete.
Kevin B.
MICROWAVE KITCHENAID KOCE500ESS09 Arrived on site and inspected microwave/oven combo. Found door for microwave is operating properly. Preheated oven and cycle timer three times and oven did not turn off when timer stopped. Could not duplicate customers experience during service call documented experience with tech line 7728329913
Clif L.
REFRIGERATOR WHIRLPOOL WRS315SDHM01 Arrived on site to diagnose a refrigerator that is leaking. Tested unit and found evaporator drain line pinched by foam insulation. Will need to document with tech line as problem cannot be corrected. Office to set pseudo-call for tech line contact as I was not able to reach them at time of service.; ordrng 1 SETPSEUDOCALL (SET PSEUDO CALL)
Tyler G.
DRYER WHIRLPOOL WED7300DW1 Arrived on site for dryer that would not heat properly. Upon further inspection I found that the dryer had a bad thermal cut off use. I checked airflow from dryer to outside and vote plenty of airflow and I check the dryer for internal clogged at South and found nothing I ended up replacing the thermal cut off fuse the dryer is now working as designed. Call complete
Andy B.
REFRIGERATOR GE GDE20GGHBRBB Arrived on site for refrigerator FC still not cooling as well as customer would like checked amp draw and found within range. No repairs are needed at this time. No water leaks present at time of service.
Wesley P.
WASHER WHIRLPOOL WTW7300DW0 Arrived onsite and found unit to be working as designed. Calibrated. No error codes. Did find standpipe overflowing. Advised customer on findings and cause of leak. All checks good.
Kevin B.
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived on site and inspected dishwasher and found drain connector to garbage disposal is being shared with RO system, This can cause backflow in to the dishwasher when RO system purges. Also found garbage disposal is not draining well. Customer cleared garbage disposal and will discuss shared drain with RO company. Ran a diagnostic cycle and everything passed, dishwasher is operating properly, no water leaks detected at time of service, job complete."
James C.
DRYER MAYTAG DE303 Arrived on site and tested operation. Found unit will not start. Found door switch has failed. Installed new switch and tested operation. Unit tests good. Job complete
Al R.
WASHER LG WM2701HV Arrived to inspect LG front load washer loud noises.Confirmed the complaint and found the bearing was the issue.
Jonathan M.
DRYER MAYTAG MEDC215EW1 Arrived on site for dryer that is making a scraping sound as it rotates. Inspected unit and work area. Customer stated that it was making an unusual rattling sound as it dried and that it wasn’t all the time but was intermittent. Inspected unit and ran unit for 35 minutes while working on her washer. Detected zero abnormal sounds rattling seem to be vibration from the chassis. Unit is working as designed. Call complete.
Tyler G.
WASHER WHIRLPOOL MVWC465HW2 "Arrived on site for washer not turning on. Upon further inspection and after customer stated issue happened after a entire home power surge, I found that the washer main control had actually blown up partially in on one corner of the board. Because of this I wasn’t able to run any diagnostics or tests without first installing a new main control to help supply power to rest of unit. Before that I confirmed both the wall outlet and power cord could safely pass and hold 120v through them safely. Both tests passed. SecondLy I installed the new main control and plugged machine back up to the outlet and of course double checked all wired connection for proper placement. ordrng 1 W10919003 (pump-water) and 1 W11156559 (harns-wire) and 1 W11249158 (cntrl-elec)"
James C.
WASHER MAYTAG MVWB765FW3 "Arrived on site and tested operation. Found multiple locked rotor failures and over temp errors. Inspected rotor and stator and found gear case has failed and water has gotten into stator and rusted winding. Unit will need new rotor, stator, slider, clutch and gear case to repair. ; ordrng 1 AUTHO (AUTHO) and 1 W10754158 (motor stator) and 1 W10754161 (motor rotor)"
Brandon C.
MICROWAVE WHIRLPOOL WMH32519HZ5 "Arrived on site for customer complaint of unit not starting, found interlock switches were not making contact with door latch, I replaced interlocks, found door needs replacing due to latch on door not making contact all the time. Ordering door; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11173823 (DOOR)"
Jonathan M.
REFRIGERATOR KITCHENAID KRFC704FSS02 "Arrived on site for refrigerator that’s not cooling. Inspected unit and work area. Took temperatures in refrigerator and freezer compartments and found freezer section sitting at 55°F and refrigerator section sitting at 76°F. Play scene in service diagnostics and confirmed temperatures on the thermistors. Check minimum, average, and maximum freezer temperatures in the last six hours and found massive discrepancies. Temperature minimum and maximums were 50° apart in both sections. I called Techline and spoke to Steve SR# 7728330437. He had me run test number 40 which is checking the three-way valve in ensuring that the unit is cycling refrigerant. Advised him of my findings and he advised this issue it was a sealed system issue. Ordering parts and oil is gauges and office will need to contact customer for return date ; ordrng 1 CNOTE (OIL-LESS GAUGES) and 1 CNOTE (2 HOURS) and 1 W10913906 (coupler) and 1 W11109499 (drier-tube) and 1 W11393142 (COMPR
Richard P.
RANGE WHIRLPOOL WFG505M0BS3 Arrived onsite for the oven not working. Installed new power cord and tested all functions. All burners light up and work good. Bake tested good and heating up. Broil tested good and heating up. No leaks detected complete
Jacob S.
RANGE KITCHENAID KDRS483VSS03 Arrived onsite for unit not sparking to start pilots on top. When the oven is turned on then the burners on top will spark. Called Techline. Suggested that we are only getting 120v and unit needs 240v. Possibly only getting half the power to unit. So when oven gets turned on the unit is back powering the spark module to spark for burners. Customer may need to check the power side from the wall making sure the unit is getting 240v. Got sr#7728308657.
Robert J.
WASHER WHIRLPOOL CHW9150GW0 Arrived on job for complaints of water code. Ran diagnostics and found no code. Reset washer. No leaks detected at time of service.
Lou S.
WASHER SAMSUNG WF42H5200AW/A2 "Arrived on site to inspect washer noises.
Lou S.
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Arrived on site to inspect refrigerator not making ice. Upon further inspection, I tested temps in the FC=20 degrees and RC=43 degrees. Disassembled the FC section and removed the evap cover to find the unit in defrost mode. Placed unit in diagnostics and ran test #40 and unit operated as designed. I cycled the power to the unit and as the compressor came on, the FC evaporator begins to frost but stopped at the top 2 coils and would not advance. I tested voltage, to the thermistors, at the HV control and both are good. Continued to watch the FC evaporator for approximately 40 mins and it never had a good frost pattern. I am ordering a sealed system repair consisting of the compressor, access valve, drier, both evaporators, CNOTE-OILLESS GAUGES, CNOTE-2HR JOB, CNOTE-AUTHORIZATION. No water leaks observed during service.; ordrng 1 CNOTE (OIL LESS GAUGES) and 1 CNOTE (AUTHORIZATION ) and 1 CNOTE (2 HR JOB) and 1 TJ90SF8404 (ACCESS VALVE) and 1 W1014375
Scott M.
MICROWAVE WHIRLPOOL WMH31017HZ0 Arrived on site replaced control. Light is now functioning properly in all three positions . Job complete
Paul R.
DISHWASHER GE GSD1150X73 Arrived onsite for a dishwasher to replace the previous diagnosed parts. I replaced the pump and motor. I adjusted the tension on the door springs. I tested the unit and it worked as designed. There were no water leaks present at the time of service.
Jonathan S.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived on site for refrigerator. Was instructed to drop part off at door by office staff (SP). Drop part off and taken picture of part at front door.
Robert J.
DRYER WHIRLPOOL WED4815EW1 "Arrived onsite to test unit for loud noise. Tested unit and found Loose wheel. Tighten wheel and tested unit, unit does not make any more noise. Job complete."
Jonathan S.
REFRIGERATOR WHIRLPOOL ED5FHEXNL03 "Arrived on site for refrigerator dripping water. Inspected unit and work area. Found customer on a home filtration system. Recommend to remove water filter. Removed filter and found still dripping water. Found air line at dispenser. Shorten line in attempt to remove air bubbles. Removed water line and reinstalled. Found minor air still in line. All other operations tested good, no water leaks detected.
Noah D.
ICE MACHINE KITCHENAID KUIX305ESS1 "Arrived on site to inspect ice machine for not producing when not on max ice, upon inspection found the water level needed for full ice was not being reached, changed out control due to new sensor. Fill was changed back to normal. Complete"
Andy B.
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Arrived on site for refrigerator drawer issues. Inspected and found failed drawers mismolded and will not fit properly. Ordering drawers to be shipped to customer. No water leaks present at time of service.; ordrng 1 SEENOTE (SHIP TO CUSTOMER ) and 1 W11162443 (DRAWER ) and 1 W11162446 (pan-meat)
David S.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on site to install previous diagnosed parts. I gained access to filter housing bracket and replaced new. I checked to make sure the cover is closing properly. I replaced the UI control with a new. The unit is operating as designed. No water leaks detected
Leonardo C.
VENTHOOD KITCHENAID KXD4636YSS5 Arrived on site to test unit for blower continue to blow when in the down position. Found bad switches found new switch cover had no switches in it. Ordering new motor assembly W11187731 office to reschedule 2 hour job ; ordrng 1 2HOURJOB (2 HOUR JOB ) and 1 W11187731 (MOTOR ASSEMBLY )
Lou S.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested temps in the FC=25 degrees & RC=44 degrees. I placed the unit in diagnostics and checked the ice maker in test #56 and it showed E5. Due to the high temps in the FC, I disassembled the FC section and removed the evap cover to find a large block of ice at the top right corner of the evaporator, which is being caused by either a leak or restriction in the system. Also, I could hear the damper control motor as it opened and closed and will need to be replaced. I forced defrost on the system ad it operated as designed.No water leaks observed during service, job completed."
Andy B.
WASHER MAYTAG MVWX655DW1 "Arrived on site to install previously diagnosed gearcase, cam, belt and motor. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service."
Clif L.
ICE MACHINE KITCHENAID KUIA18PNLS3 Arrived on site to diagnose an ice machine that is not producing. Tested unit and found failed circulation pump and water valve. Replaced both parts and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Brandon C.
DISHWASHER KITCHENAID KUDC03FVSS3 "Arrived on site for customer complaint of unit not having water enter unit, found float switch stuck in upper position due to hard water build up, I instructed customer to clean unit with cleaning solution. Unit tested good otherwise.
Noah D.
DRYER MAYTAG MED6400TB0 "Arrived on site to install pulley and test dryer, installed pulley and tested for noise, no extra noise found. No problems found
Jonathan M.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site for refrigerator that has a broken ice container. Inspected unit and work area. Customer advised that when she called into customer service, they had advised her to just throw away her ice container. Replaced ice container and tested unit. Unit is working as designed. Call complete."
Clif L.
WASHER MAYTAG MVWB835DW4 Arrived on site to replace previously ordered parts for washer. Replace control and suspension. Found rotor not needed as one on unit is fully functional. Tested and calibrated unit. Found all is functioning properly at this time. No leaks were found at time of service.
David Z.
REFRIGERATOR KITCHENAID KBSD608ESS00 Arrived on site to diagnose icemaker that isn’t making any ice. Found unit has a broken shield piece and ice bucket is empty. Found arm upright stuck half cycle. Ordering new icemaker since piece is broken on this one and it may be stuck. ; ordrng 1 W11126009 (icemaker)
Scott M.
MICROWAVE WHIRLPOOL WMH31017HS2 Arrived on site for unit sparked and the stopped heating . Found cap burned at diode connection . Replaced mag cap and diode . Unit is now heating to wp specs . Job complete .
Wesley P.
WASHER WHIRLPOOL Ghw9250ml1 Arrived onsite and found handle broken off and latch not catching properly. Ordering handle and latch to rapair. All checks good. ; ordrng 1 WP8182080 (handle)
Scott M.
REFRIGERATOR MAGIC CHEF MCBC58DST "Arrived on site for no cool wine cooler . Found all fans working . Compressor pulling .011 amps . Replaced replay ,now pulling .021 amps . Compressor has failed ,
Tyler G.
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived on site for dishwasher not circulating water properly. Upon further inspection I found that the water pump sump assembly but it quit working I installed a new sump and retest of the dishwasher and the unit is not working as designed going through it’s fill agitate and drain cycles. Call complete. No leaks before during or after repair
Jonathan S.
MICROWAVE WHIRLPOOL WOC54EC0HS03 (JJ) Arrived on site for oven combo unit microwave door not registering that door is closed. Inspected unit and work area. Tested door operation and found door not connecting to right door switches. Performed diagnostics mode and checked error code history and found none. Found door warped and not connecting with switch. Will need to replace door assembly with hinges and test operation. Office to schedule appointment when ETA is available. ; ordrng 1 SEENOTE (SCH APT) and 1 W10687342 (INTER DOOR) and 2 W10874474 (DOOR HINGES)s and 1 W11110515/STANLESS (OUTER DOOR )
Kayman B.
WASHER WHIRLPOOL WTW4816FW2 Arrived onsite for washer with loose tub. Upon putting unit into diagnostics I found the gearcase making a scratching noise during spin mode. I inspected the underside of the unit and found the presents of gear case oil around the drive system. Will need the gearcase replaced. I am also recommending the returning tech lower the feet of the unit at least 1 to 2 in if possible. (W11255272) gearcase (W10721967) splutch kit (WPW10006384) belt (W10913953) shifter (W10890624) motor. ; ordrng 1 W10721967 (drive pulley) and 1 W10890624 (motor-drve) and 1 W10913953 (actuator) and 1 W11255272 (gearcase) and 1 WPW10006384 (drive belt)
Brandon C.
REFRIGERATOR GE CYE22UP2MS1 "Arrived on site for customer complaint of freezer not cooling, found defrost issue, I checked defrost circuit at control board, defrost circuit passed, found failed control board, I replaced control, instructed customer to defrost 36 hours, unit tested good."
Jonathan M.
WASHER WHIRLPOOL WFW92HEFW "Arrived on site for washing machine that’s throwing several codes and is not functioning properly. Inspected unit and work area. Placed unit in service diagnostics and found an F9 E1 (long drain), F3 E1 (water level system error), and F5 E2 door lock error) error codes. Unit had water in it so I attempted to drain the unit. I found the unit was having a hard time draining. Remove the cover and took off drain pump filter. Found massive hair clump blocking water flow out o the unit. Removed clump and tested unit in an auto cycle. Unit ran as designed. Call complete."
Wesley P.
DISHWASHER KITCHENAID KDTE204EWH3 Arrived onsite and replaced sump and motor. Unit is now operating as designed. Advised customer on repair. All checks good.
Richard P.
DISHWASHER KITCHENAID KDTE234GPS0 Arrived onsite for the dishwasher not washing properly. Ran diagnostics and found no issues with the dishwasher. All functions are working to manufacture specs and no error codes present. Could not find any issues at this time. Complete
Eman J.
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite for oven not heating. Tested system. Found oven not turning on elements. Reset system. Tested system again. Everything works as designed. Job complete.
Richard P.
OVEN KITCHENAID KODE300ESS02 Arrived onsite for the oven making a noise during baking. During testing took the convection fan blade off and inspected it. Found a few shiny spots on the back of the blade where it was hitting the convection fan motor screws. Replaced convection fan and it tested fine. Did not here any noise. Advised customer to monitor. Complete
Jonathan M.
REFRIGERATOR MAYTAG MSD2650HEB Arrived on site for refrigerator that is not cooling. Inspected unit and work area. Found unit cooling but found no frost pattern on the evaporator. Unit is sitting in a garage behind a work bench station and a deep freezer. Attempted to remove the unit from where it was sitting to get to the back of the unit and was unable to do so. Spoke to CS and was advised to order sealed system parts. Ordering parts and office will need to contact AHS for authorization and then the customer (if approved) for a reschedule date due to out of stock parts.; ordrng 1 12001940 (evaporator) and 1 W10160407 (compressor) and 1 W10613606 (start-dev) and 1 W10913906 (coupler) and 1 WP67005335 (cntrl-elec) and 1 WPW10143759 (dryer)
Robert J.
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Arrived onsite to test unit for freezing temperatures in the refrigerator. Tested unit and found faulty control board. Replaced control board, tested unit and unit functions correctly. No leaks present at this time. Job complete."
Kayman B.
WASHER MAYTAG MVWB835DW1
Leonardo C.
OVEN MAYTAG CWE5800ACB Arrived on site to replaced broiler element. Replaced element test unit and unit test good job complete.
Andy B.
WASHER WHIRLPOOL WTW4816FW2 Arrived on site to install previously diagnosed gearcase. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Lou S.
WASHER WHIRLPOOL WTW4800XQ2 "Arrived on site to inspect washer filling but not agitating. Upon further inspection, I placed the unit in diagnostics showing no error codes and continued with testing. Unit operated as designed. Due to the issues the customer described, I calibrated the unit but it failed as the drain pump would not turn off and the unit would sporadically agitate and never spin. I tested the control at the P2-3 & P2-4 and did not get the correct VDC. I am ordering the main control and CNOTE-LSO. Office to schedule return service due to OOS part. No water leaks observed during service.; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST ) and 1 W10480177 (cntrl-elec)"
Noah D.
DRYER WHIRLPOOL WED4815EW1 "Arrived on site to inspect dryer for not starting, installed switch per last visit, tested unit and found no issues. Complete"
David Z.
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Arrived on site to diagnose freezer compartment with light out. Performed diagnosis on switches and bulb. Found switch good, but bulb burnt out / open. Replaced bulb and retested. All is now working as designed. Call complete."
Al R.
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Arrived to inspect cooling issues with French door refrigerator.Customer advised she went on vacation and possibly left the door slightly ajar.She returned home and discovered a massive frost buildup in the freezer compartment and experienced closing issues.The closing issues directly related to the cooling issues.I disassembled and cleaned drawers, slide and realigned the door to close properly.Reassembled and door closed properly to customers satisfaction.All water lines were dry at the time of service.Job complete."
David Z.
REFRIGERATOR KITCHENAID KFXS25RYBL2 "Arrived on site to diagnose refrigerator not making any ice. Performed diagnostic on icemaker. Found ice frozen in mold, and will not cycle. Need to order new icemaker. Ordering new icemaker and harness. Office to reschedule when parts are available through AIG or WP. ; ordrng 1 W10882923 (icemaker) and 1 W11029433 (harns-wire)"
Jacob S.
RANGE GE JGBP33BEH3BB "Arrived onsite for front right burner not sparking to igniter. Tested unit. Front spark igniter not sparking. Ordered parts. Rescheduled with customer. ; ordrng 1 WB13K10014 (electrode) and 1 WB16K10056 (burner large) and 1 WB29K10006 (brnr cap,lrg)"
Luis M.
REFRIGERATOR KITCHENAID KSSS42MHX00 "Arrived on site for no cool in fresh food and and no ice. Found fill tube frozen,removed ice blockage in fill tube ran icemaker through a cycle water filled icemaker. Found ice in return vent,cleared ice from vent checked air flow to fresh food good."
David Z.
DISHWASHER WHIRLPOOL WDF590SAJM0 "Arrived on site to diagnose one dishwasher with report of bad odor coming from it. Ran diagnostic and checked unit. Found no error codes present. Ran unit and drain pump felt sluggish, and was leaving a little excess water. Replaced drain pump. Retested and unit is draining as designed. Advised customer on running unit every few days, as well as running a cleaner frequently to knock out any remaining odor. Call complete."
Jacob S.
WASHER LG WM3770HVA Arrived onsite o replace parts ordered by previous tech. Replaced parts. Tested unit. No issues at this time. Job complete
Jacob S.
RANGE WHIRLPOOL WFE515S0JS0 Arrived onsite for unit having damage. Saw damage to UI panel. New Part was defective out of the box. Ordered new part. Office to reschedule ; ordrng 1 W11180283 (panl-cntrl)
Richard P.
DISHWASHER WHIRLPOOL WDF330PAHB2 Arrived onsite for the dishwasher not drying. Ran diagnostics and found no issues with the dishwasher. Heater is coming on and all functions tested good. Notice that customer is not using rinse aid. Advised customer to use rinse aid and that it will take 30 to 50 loads of washing using the rinse aid for drying affect to take place. Advised customer that they will start seeing drying results slowly while using the dishwasher with rinse aid. Complete
Jacob S.
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived onsite lights inside cabinet not lighting. Tested unit. Lights are lighting at the moment. Customer says day by depends on when the lights want to work. Called Techline. Suggested to change door and UI crisper panel. got SR#7728311225. Ordered part. Rescheduled with customer. ; ordrng 1 W10815669 (dor-fip ss)
Luis M.
REFRIGERATOR JENN-AIR JS48SSDUDE01 Arrived on site for ice build up and no lights. Found ice under ice bin,removed bin,checked ice dispenser door operation good,ice door sealing correctly advised customer to clean u de rick being every 2 weeks. Found upper led in freezer not powering on causing all other leds to be dim. Replaced defective upper led,powered unit on all leds working as designed. ; used 1 W11462342 (LED) from stock"
Luis M.
REFRIGERATOR KENMORE 795.7504361 Arrived on site for no cool. Found ice build up on one section of evaporator. Need AUTHO for parts and sealed system labor. Customer will need to remove refrigerator from custom enclosure to allow tech proper access to compressor compartment. ; ordrng 1 ADH73150210 (DRIER) and 1 Customerwillneedtoremoverefrigeratorfromcustomenclosuretoallowtechproperaccesstocompressorcompartment. and 1 JIG and 1 NEEDAUTHO and 1 TCA38151706 (COMPRESSOR) and 1 TJ90SF8404 (ACCESS VALVE)
Wesley P.
REFRIGERATOR GE zisb480dmb Arrived onsite and replaced fill cup and icemaker. Advised customer on repair to get rid of freezer drip. All else checks good.
Brandon C.
ICE MACHINE KITCHENAID KUID508ESS1 "Arrived on site for customer complaint of unit not producing ice, found bin thermistor error code upon power up of machine. Ran diagnostic tests on unit, all other functions passed diagnostic test. I replaced bin thermistor, unit tested good.
Lou S.
REFRIGERATOR KITCHENAID KRFC704FBS00 "Arrived on site to inspect ice maker freezing. Upon further inspection I placed unit in diagnostics and tested ice maker #120 and ice maker operated as designed. Removed ice maker and found ice still inside the tray, then tested fill tube in test #97. Fill tube operated correctly filled in 7 seconds. Also found ice around the chute plate and removed plate found chute gasket crimped. Placed permagum around gasket and placed plate back into place. Removed and replaced the ice maker due to double filling and water spilling into ice bin causing the ice to badly clump. Tested ice maker and it operated as designed. No water leaks observed during service. Job completed"
Jacob S.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived onsite for unit having frost in freezer. Looked at unit. Found frost coming in on right side of freezer. Tested unit in defrost mode. Unit test good. Also leveled unit for customer. No issues at this time. Job complete
Noah D.
OVEN WHIRLPOOL WOD77EC0HV01 "Arrived on site to install parts for oven not heating, installed all parts and found the blower fan on and working, all functions returned and heat was achieved. Tested up to 350. Complete"
Eman J.
RANGE KITCHENAID KSGG700ESS1 Arrived onsite for oven trim being damaged. Trim is damaged from heat. Request office to reschedule customer
Brandon C.
REFRIGERATOR WHIRLPOOL WRF767SDHZ01 "Arrived on site for customer complaint of unit not producing ice in refrigerator compartment, found E5 error code, found failed thermistor on ice maker mold, I replaced ice maker, unit tested good after I reset error code."
Lou S.
ICE MACHINE KITCHENAID KUID508ESS2 "Arrived on site to install previously diagnosed and ordered part. Removed and replaced the open thermistor tested unit was operating as designed, no water leaks observed during service. Job completed."
Brandon C.
COOKTOP JENN-AIR JGD3430GS00 "Arrived on site for customer complaint of grommet coming off, I replaced grommet, unit tested good."