We serviced a
KITCHENAID RANGE
Model KFGD500ESS04
Near Wimberley, TX 78676
Robert
Job Details: 04/15/2021
Arrived on job for complaints of temperature issues. Heat oven to 350 and check ohms. Sensor measures low for temperature will need prob control should also be calling for heat and I didn?t. Will replace control too.; ordrng 1 W10877013 (cntrl-elec) and 1 WP7430P044-60 (top-oven)
We serviced a
FRIGIDAIRE COOKTOP
Model FPEC3685KSA
Near Georgetown, TX 78633
Jonathan
Job Details: 04/15/2021
"Arrived on site to install diagnosed part. Powered not off at circuit breaker and uninstalled unit to gain access to potentiometer control, removed failed control and installed new. Reinstalled unit and tested operation. Found partial LEDs working and displaying YE when it should be displaying HE. Called Frigidaire tech support and spoke with frank. He stated it was a miscommunication error between controls (confirmation 84420182). Will need replace UI control.Please allow 2 hours for return.; ordrng 1 316442066 (USER INTERFACE BOARD) and 1 316543603 (CONTROL)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT705PAKZ0
Near Austin, TX 78723
Matthew
Job Details: 04/15/2021
Arrived onsite to replace previously diagnosed parts. Replaced power cord. Tested unit and unit is functioning properly. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near Niederwald, TX 78640
Robert
Job Details: 04/15/2021
Arrived on job to replace previously diagnosed parts. After replacement test operation.
We serviced a
WHIRLPOOL DISHWASHER
Model MDB9979SKZ0
Near Cedar Park, TX 78613
Justin
Job Details: 04/15/2021
Arrived on site for a dishwasher not draining. Upon further inspection the unit was throwing the F9E1 error code. I tried to manually activate the drain but nothing happened. I then gained access to the drain and found only 15V going to it when I manually activated it. I then put the unit into diagnostics mode and found stored error codes F9E1 for no drain and FAE2 for vent wax motor problem. I ran a diagnostics cycle and the unit ran through as designed with the exception of no drain at the end. This indicates the vent wax motor and control need to be replaced. Ordering both and the drain just in case. No leaks observed at the time of service. Office to reschedule.; ordrng 1 W11410063 (Control) and 1 W11414073 (Vent Motor) and 1 W11497943 (Drain Pump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Round Rock, TX 78665
Jimmy J.
Job Details: 04/15/2021
"Arrived on site to install previously diagnosed parts. Removed crisper frame. Inspected crisper braces and they were installed as designed. Crisper frame was bowing and not keeping its true shape. Shelf trim had broken edges allowing it to move when it should be stationary. Installed new crisper frame, center rail, and shelf trim. Crisper brace I was sent with was smaller than the actual size needed. Used original crisper brace after inspecting original brace and couldnt find any areas that looked out of shape on brace. Placed fruit/vegetable drawers back in crisper shelf and could not find any areas bending or bowing. Customer did not have many items to place on top of the crisper shelf. Glass shelf was not damaged and was giving good support. Job completed. ; O-emld tckt"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSS36QTB04
Near Round Rock, TX 78681
Justin
Job Details: 04/15/2021
Arrived on site to install previously prescreened parts. I found the boards bad and the IM visibly broken. I installed both parts and waited until the IM harvested on its own. It harvest and called for water. Unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL OVEN
Model WFE320M0JS0
Near Kyle, TX 78640
Jacob
Job Details: 04/15/2021
"Arrived onsite for unit not turning on. Looked at the unit. Checked voltage, unit was getting 240v. Upon further inspection, found that the terminal block and wiring harness was burned up. Ordered parts and control just incase. Office to reschedule. ; ordrng 1 W11432194 (MAIN HARNESS ) and 1 W11432568 (CONTROL )"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS03
Near Austin, TX 78704
Luis
Job Details: 04/15/2021
"Arrived on site for no cool. Pierced low side pressure reading in the negative,installed a uv drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."
We serviced a
MAYTAG WASHER
Model MVWC200BW0
Near Clifton, TX 76634
Tyler
Job Details: 04/15/2021
Arrived on site for washer not turning on and customer stating had a cracked valve upon arrival. Upon further inspection of the machine I found that the valve wasnt cracked and the waterlines are disconnected from the unit. I also found that when power was restored to the washer the main control was getting 120 V through the power cord from the outlet but was not turning on and I could not run a diagnostic test I then got authorization through office to go ahead and replace the main control and the water inlet valve so that I could probably Tessa washer further to see if anything else is wrong after installing the two needed parts I was able to reassemble and Test unit partially. Due to the damage to the actual waterlines and selves I was not able to reconnect the waterlines from the cut off valves and inform customer that they would have to purchase new waterlines to install for the washer but I was able to verify a test at the unit is agitating spinning and draining as designed but during the drain cycle found there was also a clog somewhere in the PVC drain line and I inform the customer they would also need a plumber to come out and figure out where the line is clogged in order to keep the washer from backfilling up the drain line whenever its draining at this time all of the functions on the washer working as designed with no further issues that can be for seen. Call complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Austin, TX 78703
Jacob
Job Details: 04/15/2021
"Arrived onsite with MZ, for unit leaking from time to time. Looked at the unit. Found that the suction line was sweating. Pulled unit apart to look at the evaporators. No issues with the evaporators. Looked at the suction line once again, and it was still sweating, and saw that water was coming out of the top of drain tube. Removed drain tube and checked for clogs. Found a clog inside the tube. Removed clog. No drain issues. But the suction line was still creating a sweat. o issues at this time. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near New Braunfels, TX 78130
Noah D
Job Details: 04/15/2021
"Arrived on site to inspect fridge for not illuminating cab, upon inspection found the unit had lost light in freezer which effected the cab lights, replaced module and all functions returnedComplete"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS02
Near Burnet, TX 78611
Cliff
Job Details: 04/15/2021
Arrived on site to diagnose an oven that is not making sounds. Found ui working but no tones produced at all.performed factory reset through diagnostics settings. All is working properly at this time and no further repairs needed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHB01
Near Seguin, TX 78155
Noah D
Job Details: 04/15/2021
"Arrived on site to inspect unit for not cooling, upon inspection found the control box not illuminated, replaced control box and tested unit, compressor kicked and cooling returned. Complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near New Braunfels, TX 78130
Noah D
Job Details: 04/15/2021
"Arrived on site to inspect microwave for a dent in the handle, upon inspection I confirmed dent. Replaced handle and found no issues. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHB02
Near Austin, TX 78744
Luis
Job Details: 04/15/2021
Arrived on site for door issues. Installed correct fresh food door whirlpool provided for customer adjusted mullion checked door seal good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ02
Near Austin, TX 78717
David S
Job Details: 04/15/2021
"Arrived on site for sealed system. I punctured the dryer and found the system with not refrigerant. I replaced the UV dryer and the compressor. I pulled a vacuum, on the system for 15 minuets. I monitored pressures and found no leaks. I put a sweep charge into the system and found no leaks. I put a measured charge into the system and powered it on. I monitored pressures and both the low and high side are showing good pressures. The unit is cooling and working as designed. Job complete."
We serviced a
FRIGIDAIRE FREEZER
Model TFU17M6AW2
Near Spicewood, TX 78669
Brandon
Job Details: 04/15/2021
"Arrived on site for customer complaint of unit not cooling found SS leak, unit is uses R-12
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Spicewood, TX 78669
Brandon
Job Details: 04/15/2021
"Arrived on site for customer complaint of unit not washing properly and film left on dishes, found unit needed to be cleaned with cleaning agent and customer needs to use rinse aid. I ran diagnostic test cycle, unit filled properly, unit washed properly, dispenser tested good, drain tested good, heater tested good."
We serviced a
GE DISHWASHER
Model GDT655SSJ5SS
Near Austin, TX 78737
Leonardo
Job Details: 04/15/2021
Arrived on site to test unit for unit leaking. Found unit leaking from tub. Will need to replace tub and sump and motor. Office to reschedule. Will need 2 hours ; ordrng 1 WD18X22782 (Sump) and 1 WD26X22826 (Motor) and 3 WD01X10571 (Clamp)s and 1 Partresearch (Tub) and 1 2hourjob (2 hour job)
We serviced a
IKEA COOKTOP
Model ICR555DB00
Near Austin, TX 78704
Jacob
Job Details: 04/15/2021
"Arrived onsite to replace parts. Replaced UI control, and control and noticed transformer had burned up as well. Replaced parts. Tested unit. Unit tested good. No issues at this time. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Austin, TX 78717
David
Job Details: 04/15/2021
"Arrived on site to follow up on dishwasher not draining. Customer had said that the unit seems to stop its cycle and not drain out at the end since repair. Called tech line and spoke with Chris, SR7730522775. Confirmed with tech line that once we do a diag cycle or control replacement the OWI there will be a calibration, which adds several hours into the cycle. Advised customer to let unit run for several hours and follow up if unit doesnt drain. If issue persists we need to bring back OWI, drain pump and control. Unit does drain with manual cancellation, indicating good drain pump. Customer will follow up if issue repeats. Call complete."
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Austin, TX 78744
Leonardo
Job Details: 04/15/2021
Arrived on site to replace valve and knobs. Replaced all parts test unit and unit test good no leaks present job complete.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW
Near New Braunfels, TX 78130
Noah D
Job Details: 04/15/2021
"Arrived on site to inspect unit for not allowing drying, upon inspection found the unit had no airflow, tested without tubing and it worked correctly, customer must have someone check her vents. Complete"
We serviced a
LG DRYER
Model DLE3777W
Near Georgetown, TX 78626
Jonathan
Job Details: 04/15/2021
"Arrived on site for dryer making rumbling noises. Inspected unit and work area. Verified noise complaint. Disassembled unit and found front left guide wheel broken. Removed failed guide wheel and installed new. Assembled unit and tested operation, all tested good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Pflugerville, TX 78660
Kayman
Job Details: 04/15/2021
Arrived onsite for dishwasher with door that falls down when opened. Upon arrival the customer handed me the friction pads that had broken off and fallen onto the floor under the unit. I am ordering friction pads(WP8268961) x 2 office to R/S due to part availability. ; O-emld tckt
We serviced a
GE WASHER
Model GFW480SPK0RR
Near Georgetown, TX 78633
Jonathan
Job Details: 04/15/2021
"Arrived on site for washer shaking in spin cycle. Inspected unit and work area. Performed diagnostics and tested unit in regular spin. Gained access to stator and rotor. Found all intact. Called GE tech support and spoke with Corey. He stated if shock all intact and unit bounces up when pushed down that bearing is failed. Found slack between tub and basket. Will need to replace both and will need 2nd tech to repair. Office to schedule return..; ordrng 4 WH01X10727 (DAMPERS)s and 1 WH45X10136 (TUB ASSEMBLY REAR) and 1 WH45X10136 (REAR TUBE)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ01
Near Georgetown, TX 78633
Lou
Job Details: 04/15/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the ice maker leaking/failing and the UI failing, I removed and replaced the ice maker, UI, and hv control. Tested the unit and it is operating as designed. Cycled power to reset controls. No water leaks observed during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Santa Clara, TX 78124
Noah D
Job Details: 04/15/2021
"Arrived on site to inspect unit for not cooling correctly. Upon inspection found the unit was not properly defrosting, replaced UI and panel UI, the UI on the drawer was not getting voltage but lower harness did show continuity. Ordering harness and control. ; ordrng 1 W11170612 (HARNESS ) and 1 WPW10675033 (CONTROL )"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM704KPS0
Near Waco, TX 76710
Tyler
Job Details: 04/15/2021
Arrived on site for dishwasher giving a few different area codes that customer was concerned about. Upon arrival Error codes were F8e1-5. Upon further diagnostics test I found inlet valve not functioning correctly or opening all the way to let water into tub. This was causing float switch and other components to misread what was going on in dishwasher. We need to return with a water inlet valve as well as the float switch we were sent with in order to ensure that problems do not occur anymore (confirmed M&s and found unit still in warranty ; ordrng 1 W11434044 (Inlet valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Round Rock, TX 78681
David S
Job Details: 04/15/2021
Arrived on site for ice maker leaking and the fridge making a noise. I inspected the unit and work area. I tried to cycle the ice maker and it would not cycle. I replaced the ice maker and found the fill funnel frozen over. I silicones around the fill tube to stop an air leaks. I replaced the ice maker. I found the damper door making a ticking noise when opening and closing. I am ordering the damper door to complete the repair.; ordrng 1 WPW10196393 (Damper door) and 2 482338 (Silicone)s
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Round Rock, TX 78681
David S
Job Details: 04/15/2021
"Arrived on site for dishwasher washer leaking. I inspected the unit and work area. I inspected the spray arms and found no obstruction. I gained access to the door interior and inspected for any water marks. I found water dripping from the interior vent. Down to the right side of the unit. I amd ordering the bezel, seal, and vent to complete the repair. ; ordrng 1 W11227945 (Bezel) and 1 WP8269259 (Gasket) and 1 WPW10329609 (Vent)"
We serviced a
KENMORE RANGE
Model 316.433604
Near Austin, TX 78737
Leonardo
Job Details: 04/15/2021
Arrived on site to replace hinges. Replaced Hines test unit and unit test good job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QMS01
Near Austin, TX 78731
Kevin
Job Details: 04/15/2021
"Arrived on site and found refrigerator is showing no signs of power. Confirmed breaker is on, Power cord is loose behind fridge, lowered built-in refrigerator and hold at forward and found there is a standard outlet with two plug receptacles. The lower one is extremely loose and the plug will fall out if used. The upper one appears to hold the plug properly. Recommended to homeowner That the outlet be moved up on the wall roughly 4 feet so it is visible and accessible with the refrigerator installed, job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Buchanan Dam, TX 78609
Cliff
Job Details: 04/15/2021
Arrived on site to diagnose a washer that is making unusual noise. Found belt slipping on cam causing sqealing noise. Both parts will need to be replaced to complete repairs. ; ordrng 1 W11239857 (Belt)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Taylor, TX 76574
Jimmy J.
Job Details: 04/15/2021
Arrived on site to install previously diagnosed part. Removed control and installed new control. Light turns on in high and low and off. Customer had their own bulb to supply. Microwave heating as designed. Job completed.
We serviced a
WHIRLPOOL COOKTOP
Model G7CE3034XS00
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 04/15/2021
Arrived on site to install previously diagnosed part. Removed LR switch and cooktop light turned off. Installed new LR switch and cooktop light remained off. Job completed.
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Austin, TX 78703
Matthew
Job Details: 04/15/2021
Arrived onsite for failed lid. Upon inspection found lid failed where connected to hinges. Replaced lid. Tested unit and unit is functioning properly. Job complete
We serviced a
WHIRLPOOL WASHER
Model WETLV27HW0
Near New Braunfels, TX 78130
Noah D
Job Details: 04/15/2021
"Arrived on site to inspect washer for not spinning, upon inspection found the cap and wires loose with plastic melted underneath, all other functions worked correctly, ordering cap and support. Office to reschedule ; ordrng 1 W11158830 (CAP ) and 1 W11417071 (HARNESS )"
We serviced a
WHIRLPOOL DISHWASHER
Model ADB1400AGW3
Near Killeen, TX 76542
Al
Job Details: 04/15/2021
"Arrived on site to install previously ordered parts.Found the drain pump was damaged inside the box.Ordering a replacement, office to reschedule return services.Needs more work ; ordrng 1 W10876537 (DRAIN PUMP ( CHECK PART))"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GB9FHDXWS07
Near Jarrell, TX 76537
Lou
Job Details: 04/15/2021
"Arrived on site to inspect refrigerator temps. Upon further inspection, I found the unit already pulled out from its space and plugged in but the inside was warm. I removed the back cover and found refrigerant on the drier, compressor, bottom panel and floor. Cleaned most of it up and using my gauges, I tested pressures. Unit has no refrigerant in the system. I removed and replaced the UV drier and vacuumed the system. Installed 4.4oz of R134a refrigerant and tested pressures. Pressures were good and unit is beginning to cool. Unit was left out of its space per customer request. No water connection to the unit, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV02
Near New Braunfels, TX 78130
Noah D
Job Details: 04/15/2021
"Arrived on site to inspect unit for frosting during operation, upon inspection found the freezer gasket with a gap in the middle, bent the supports forward and gap was fixed. Complete"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Austin, TX 78745
Kevin
Job Details: 04/15/2021
"Arrived on site and attempted to replace gearcase, found agitator is seized and will not separate, it will need to be broken off. A new one will be needed to complete repair. Will also bring back cam kit and belt to complete repair on next visit. ; ordrng 1 W11161960 (Agitator) and 1 W10528947 (Hub) and 6 WP8533953 (Screw)s and 1 W10721967 (Cam kit) and 1 WPW10006384 (Belt)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE234GPS0
Near Austin, TX 78756
Matthew
Job Details: 04/14/2021
"Arrived onsite for dishwasher with faulty dispenser. Dispenser gasket failed causing detergent not to release during the was cycle. Replaced dispenser, tested unit and unit is functioning properly. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHM00
Near San Marcos, TX 78666
Noah D
Job Details: 04/14/2021
"Arrived on site to inspect unit for not making ice correctly, upon inspection Found the units ice bucket stuck and issues with Icemaker, tested sensors and temps. Rc temp average 38, FZ average temp 10. Spoke with Techline and was instructed to check pressures and replace UI for constantly switching to Celsius. Sr # 7730514556 office to reschedule ; ordrng 1 SSPRESSURECHECK (SS PRESSURE CHECK ) and 1 W10889614 (UIN)"
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Blanco, TX 78606
Brandon
Job Details: 04/14/2021
"Arrived on site for customer complaint of flames being to high, found out all valves needed to be adjusted, I used 1/16 flat head screw driver to adjust flames, unit tested good."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2311PF6A
Near Fischer, TX 78623
Richard
Job Details: 04/14/2021
Arrived at refrigerator ice maker not working and water is not dispensing and food freezing in refrigerator. During testing found that that the ice maker keeps cycling. Replaced ice maker and no water filled ice maker. Found that the water valve assembly was not working but getting voltage. Replaced water valve and ice maker filled. Water was still not dispensing. Found that the water filter was frozen solid causing the issue. Advised customer to replace filter. Food freezing in refrigerator was caused by the damper control arm was broken replaced damper control and thermistors. All functions tested good. Complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSC48QVS06
Near Austin, TX 78730
David
Job Details: 04/14/2021
"Arrived on site to diagnose refrigerator leaking from the bottom. On arrival customer showed me a soaked towel by the filter housing. Saw puddles under housing. Removed kick plate and found unit dripping from a cracked line going to the filter housing. I uninstalled the unit and cut off the water to stop and more leaking, but floors are water damaged.Ordered parts and advised customer there is no ETA on water line. Office to schedule when we get water line.; ordrng 1 WPW10683737 (Water tube)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSRJ25CNST00
Near Cedar Park, TX 78613
David S
Job Details: 04/14/2021
Arrived on site for icemaker not working. I inspected the unit and work area. It tied to jump the ice maker. It would not cycle. I tested voltage to the ic3maker and found good voltage. I swapped in a new ice maker and found the new ice maker not cycling. I tested voltage at the ice maker and found none. I tested voltage to the harness and found good voltage. The new ice maker is defective I spoke to the customer about the unit needing a new ice maker. ; ordrng 1 2198597 (Ice maker)
We serviced a
WHIRLPOOL WASHER
Model MVWB865GW1
Near Salado, TX 76571
Wesley
Job Details: 04/14/2021
"Arrived onsite and rediagnosed unit as having intermittent control issue. No grinding or oil leak warranting an overhaul. On site unit start button would error chime when held down to start any cycle. After powering unit off for 5 minutes and plugging back in, unit would then allow start selection. Ordering control and ui to repair. ; ordrng 1 W11114670 (Console) and 1 W11266624 (Control)"
We serviced a
WHIRLPOOL DRYER
Model LER7646JQ0
Near Killeen, TX 76543
Al
Job Details: 04/14/2021
Arrived on site and inspected dryer not starting.Confirmed the complaint and checked voltage and out checked fine.Disassembled and found the fuse and element (grounded) were both defective.Called office and received authorization from EH and installed the needed parts.Unit now works properly.Job complete
We serviced a
WHIRLPOOL WASHER
Model 1CWTW4815EW1
Near Clifton, TX 76634
Jonathan
Job Details: 04/14/2021
Arrived on site for washing machine that is not finishing up a cycle. Inspected unit and work area. The customer advised that per unit is not spinning out the clothes leaving her clothes whether the end of the cycle. Placed in a in-service diagnostics and found an F0 E2 (oversuds) error code. Ran the unit through an auto test and found the drain pump not draining out all of the water. The customer does have a high drain pvc pipe. I checked voltage going to the drain pump and found proper voltage. Replaced drain pump and tested the unit in an auto test again. The unit did drain out fully. I did advise the customer that it is possible during towels and washes as she may still have a problem due to the high PVC pipe and did advise her to get her to shorten her drain. Unit is working as designed. Call complete.
We serviced a
GE REFRIGERATOR
Model GFSS6KKYCSS
Near Killeen, TX 76542
Al
Job Details: 04/14/2021
Arrived on site and Acclaimed and inspected the ice maker that hasnt made ice since the February storms.I pressed the reset button on the ice maker and it cycled and filled and was harvesting when I left
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Waco, TX 76708
Jonathan
Job Details: 04/14/2021
Arrived on site for an refrigerator that?s not making ice. Inspected unit and work area. The customer advised that the issue is not with the unit not making ice but that it only dispensers crushed ice regardless of which setting you put it on. Confirmed customers complaint and check the solenoid for movement. Did not find the solenoid moving. Checked connections and found all connections fitting properly. Ordering solenoid in control.; ordrng 1 W11043763 (cntrl-elec) and 1 WPW10309866 (solenoid)
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Killeen, TX 76542
Al
Job Details: 04/14/2021
"Arrived on site and inspected washer shaking when in the high speed spin.Confirmed the complaint and disassembled the back panel and also noticed the pedestal the unit sits on is extremely defective, not allowing the drawer to close completely.The unit had NO error codes in diagnostics test mode.All 4 shocks were working properly the pump was running and the rotor was in tact and working properly Called Whirlpool Tech Line and spoke with ED SR #7730513406Pedestal is issue which causing unit to shake uncontrollably
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Temple, TX 76502
Wesley
Job Details: 04/14/2021
Arrived onsite and ordered the shelf needed to repair unit and installed new deli bin to repair cracked bin. All checks good. ; ordrng 1 W11124652 (Roller shelf)
We serviced a
MAYTAG WASHER
Model MHW6630HW0
Near Salado, TX 76571
Wesley
Job Details: 04/14/2021
Arrived onsite and repaired dispenser issue with not siphoning water properly by cleaning and realigning pieces. Unit also has wobble from leveling concern. Repaired wobble by leveling properly. All checks good. Advised customer on findings
We serviced a
KITCHENAID ICE MACHINE
Model KUIS18NNTB2
Near Leander, TX 78641
Lou
Job Details: 04/14/2021
"Arrived on site to inspect ice machine not making ice. Upon further inspection, I opened the door and found the grid cutter with a broken wire. Tested the unit in diagnostics and found all components functioning properly except the grid cutter. I removed and replaced the grid cutter and retested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519FS0
Near Harker Heights, TX 76548
Al
Job Details: 04/14/2021
Arrived on site to install previously ordered parts. Removed and replace the main control. Reassembled. Customer missing bulb and will go purchase a new bulb and call office to inform of status. Job complete.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFHB2751TF5
Near Austin, TX 78737
Luis
Job Details: 04/14/2021
Arrived on site for fill tube freezing. Called tech support per tech support unit will need updated fill tube kit 241920106. Installed updated fill tube kit
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near New Braunfels, TX 78130
Noah D
Job Details: 04/14/2021
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Seguin, TX 78155
Noah D
Job Details: 04/14/2021
"Arrived on site to Inspect door for a broken hinge, upon inspection found the hinge broken at arm, replaced hinge and checked for gaps, no problems found. Complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near New Braunfels, TX 78130
Noah D
Job Details: 04/14/2021
"Arrived on site to inspect washer for loud noises during operation, upon inspection found no noises during spin and agitation, customer provided video evidence, splutch was clicking in video. ordering splutch. Office to reschedule ; ordrng 1 W10721967 (SPLUTCH )"
We serviced a
AMANA DISHWASHER
Model ADB1400AGB1
Near Kyle, TX 78640
Leonardo
Job Details: 04/14/2021
Arrived on site to replace spray arms. Test unit and unit test good job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW0
Near Smithville, TX 78957
Andy
Job Details: 04/14/2021
"Arrived on site for washer not operating properly. Tested and inspected unit and found failed drain pump. Unit is stacked and in very tight spot. Will need 2 man job, 2 hour job. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 Seenote (Office to schedule) and 1 Seenote (2 man job) and 1 Seenote (2 hour job)"
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Lakeway, TX 78738
Brandon
Job Details: 04/14/2021
"Arrived on site to replace front right burner ignitor, spark module, and switch harness, after replacing all parts, unit tested good."
We serviced a
WHIRLPOOL RANGE
Model WFG510S0AS1
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 04/14/2021
"Arrived on site for Door slams open to the floor, does not ease out. Oven door was already disassembled. Found right side spring loaded hinge was the hinge needed.
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Liberty Hill, TX 78642
Tommy
Job Details: 04/14/2021
We serviced a
KITCHENAID DOWNDRAFT
Model KXD4736YSS0
Near Blanco, TX 78606
Brandon
Job Details: 04/14/2021
"Arrived on site for customer complaint of unit not powering on and unit not raising up unless the button was pressed and held down, I found failed power switch, I replaced switch, but unit still would not come on once in raised position. Found switches to be good, unit would lock in up position and stay in down position, found failed control board. . ; ordrng 1 W10421480 (Control) and 1 Cnote (2 hour job) and 1 Cnote (Office to follow up if we can track down part)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507ESS01
Near San Marcos, TX 78666
Noah D
Job Details: 04/14/2021
"Arrived on site to inspect fridge for not making ice, upon inspection found the icemaker working correctly, no ice build up found. Changed defrost mode due to customer complaint of ice build up. All functions worked correctly. Complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Pflugerville, TX 78660
Kayman
Job Details: 04/14/2021
Arrived onsite to install previously diagnosed parts. I installed the sump and motor. I tested the unit and it is working as designed with no leaks detected during time of service. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Briarcliff, TX 78669
Robert
Job Details: 04/14/2021
"Arrived on job for complaints of rack stopper falling off, soap pod not dissolved and silverware basket broken. Checked water level and wash motor operation both good. ; ordrng 2 WPW10082861 (stop)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV03
Near Leander, TX 78641
Tommy
Job Details: 04/14/2021
Arrived onsite for refrigerator leaking. Upon arrival found unit fill tube for ice maker damaged as well as ice maker damaged. Replaced both and tested unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 04/14/2021
"Arrived on site to diagnose a refrigerator that is not cooling. Found compressor that was replaced is faulty, and new compressor is needed. Office to set return appointment for 2 hr job; ordrng 1 W10507884 (Compressor) and 1 W10913906 (Coupling) and 1 WPW10143759 (Drier) and 1 2hourjob (2 hour job)"
We serviced a
WHIRLPOOL DRYER
Model WED6200SW1
Near Georgetown, TX 78633
Lou
Job Details: 04/14/2021
"Arrived on site to inspect dryer not functioning. Upon further inspection, I found the unit had blown the fuse again. Placed a new fuse on the unit to test and found the unit getting too hot in all selections and the element is coming on during the air only selection. Contacted techline and performed some tests on the unit and found the element replay on the main control is bad.Ordering the element, fuse, thermistor, cutoffs and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service Unit left unplugged for safety, no lint observed during service.; ordrng 1 WPW10111617 (Control) and 1 WP8577891 (Hi limit) and 1 WP3392519 (Fuse) and 1 WP8577274 (Thermistor) and 1 279816 (Thermal cutoff) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN506ESS01
Near Austin, TX 78704
Matthew
Job Details: 04/14/2021
Arrived onsite for refrigerator led lights not working and torn right fridge door gasket. Upon inspection found only series 2 of three working. Series one and three each have at least one led light out. Would need to order replacement lights (8). Customer will contact office to explain outcome and how to move forward.
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GL0
Near Leander, TX 78641
Justin
Job Details: 04/14/2021
Arrived on site for a dishwasher not washing dishes. Upon arrival the customer stated that the dishwasher dispenser was not opening nor the heater turning on. I found the unit completely unresponsive again. I cycled the power at the breaker and found the unit still unresponsive. I checked voltage at the wall and found only 3V. I advised the customer of my findings and showed them the voltage on my multimeter. I called techline to get on file and spoke with Leon and received SR# 7730510616. Call complete.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Georgetown, TX 78633
Jonathan
Job Details: 04/14/2021
Arrived on site for oven gasket not staying place. Inspected unit and work area. Found gasket separating. Removed failed oven gasket and installed new. Performed diagnostics mode and checked error codes. Found 1 error F6-E4 and was recorded on 9/26 possible happen durning insulation of unit. Tested components and all tested good.
We serviced a
MAYTAG MICROWAVE
Model MH1150XMT1
Near Georgetown, TX 78628
Tommy
Job Details: 04/14/2021
"Arrived onsite for unit not heating. Upon arrival found unit warming but mag to weak to heat. Unit will need new mag and caP.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2611PFEA
Near Liberty Hill, TX 78642
Cliff
Job Details: 04/14/2021
Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker motor failed. Replaced icemaker and tested unit. Found all is functioning properly at this time and no leaks were found at time of service
We serviced a
MAYTAG WASHER
Model MVW6230RHW0
Near Salado, TX 76571
Wesley
Job Details: 04/14/2021
"Arrived onsite and found cam pulley nut had come loose. Secured with loctite. Lubricated belt. Replaced damaged shield, all checks good. Advised customer on repair. All checks good. Unit is now operating as designed. Advised customer on repair."
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Austin, TX 78748
Matthew
Job Details: 04/14/2021
Arrived onsite to replace failed cooktop. Replaced cooktop and tested unit. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Hutto, TX 78634
Andy
Job Details: 04/14/2021
Arrived on site for dishwasher not operating properly. Tested and inspected unit and found water shut off at supply. Turned water on and tested unit. All operations are normal. Instructed customer on use and care and practice for best performance. No water leaks present at time of service.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW2
Near Cedar Park, TX 78613
David S
Job Details: 04/14/2021
"Arrived on site for washer not cycling. The maintenance had moved the unit to a garage, with no power.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Cedar Park, TX 78613
Justin
Job Details: 04/14/2021
"Arrived on site for a refrigerator that is not making ice. I checked temps and found the FC at 5?F, the RC at 38?F, and the ice box at 41?F. I put the unit into diagnostics mode and found the IB fan working, thermistor passed, the IM filled, it had no error codes, and the IM harvested fine. Upon further inspection I found the IM in the off position. The customer stated they havent touched it since the last service. I found the IM working as designed and the IM left in off position since last service. I turned it on and could hear the fan turn on to begin cooling IB down. Call complete."
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Manor, TX 78653
Andy
Job Details: 04/14/2021
"Arrived on site for dryer not operating properly. Tested and inspected unit and found most operations to be normal, found issues with seal. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time."
We serviced a
WHIRLPOOL WASHER
Model MHW6630HW0
Near Cedar Park, TX 78613
David S
Job Details: 04/14/2021
Arrived on site for washer show sd error. I inspected the unit and work area. I found the unit not draining properly. I gained access to the drain pump and found the filter completely clogged. I cleared out the drain filter and cleared out the drain lines. I reassembled the unit and retested it. I found it working as designed.
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Smithville, TX 78957
Andy
Job Details: 04/14/2021
Arrived on site for washer not spinning. Tested and inspected unit and found failed actuator. Removed failed part and replaced with new correct part. Tested unit and all operations are normal. No water leaks present at time of service
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAW04
Near Austin, TX 78723
Matthew
Job Details: 04/14/2021
Arrived onsite to replace previously diagnosed parts. Replaced freezer and upper fridge led. Tested unit and unit is functioning properly. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Round Rock, TX 78681
David S
Job Details: 04/14/2021
Arrived on site for ice maker not working. I spoke to the customer and found out that the unit is not dispensing ice. I inspected the unit and work area. I found the dispenser motor humming but not rotating. I disassembled the unit and tested the motor I found it seized. I am ordering the dispenser motor to complete the repair; ordrng 1 W10822606 (Dispenser motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRFA35SWHZ00
Near Austin, TX 78745
Luis
Job Details: 04/14/2021
"Arrived on site for no ice. Removed freezer door,found icemaker bail arm raised to off positions,lowered bail arm,rengaged light switch,icemaker ran brought a cycle,ice dumped and icemaker filled."
We serviced a
KITCHENAID COOKTOP
Model KECC508RPS02
Near Austin, TX 78726
David
Job Details: 04/14/2021
"Arrived on site to install front right element to resolve broken element. Installed new element and retested. Unit powered on and heated as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Austin, TX 78729
David
Job Details: 04/14/2021
"Arrived on site to follow up on dishwasher leaking from the front. Ran unit and found splashing coming from the bottom vents on the inner door. When wash motor begins washing water is splashed through the vents and spills onto the floor. Called tech line and spoke with Cathy SR 7730516589. Tech line recommends we measure water pressure due to the fact that high water pressure will cause the unit to overfill due to spraying out the inlet, and also to measure the volume of water going into the tub, which should be 1.3 Gallons. A failed check valve in the inlet housing can also allow over pressurized water into the tub, and should be replaced after pressures are checked. Returning with all parts, inlet, and clear door. RETURNING TECH SHOULD HAVE A PRESSURE GAUGE to check the pressure at the unit. DZO or SM. Office to schedule return visit. ; ordrng 1 WPW10195536 (Inlet) and 1 WP8531323 (Gasket)"
We serviced a
KITCHENAID ICE MACHINE
Model KUIC15PHZS0
Near Austin, TX 78730
David
Job Details: 04/14/2021
"Arrived on site to diagnose ice machine overproducing ice and also making a noise when running. Found bin thermistor bad and out of range causing overproducing. The noise I heard I traded back to the inlet valve when filling, and also saw the stream of water wasnt very strong. Advised customer to change the filter and do a thorough cleaning of the unit to see if noise stops, or follow up to replace valve.Replaced bin thermistor. Unit is now working as designed.Call complete."
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Austin, TX 78759
Justin
Job Details: 04/14/2021
Arrived on site to install previously diagnosed parts. I installed the new control and then ran a diagnostics cycle. The unit ran through the cycle as designed and drained at the end. The unit is working as designed. No leaks observed at the time of service. Call complete.
We serviced a
MAYTAG WASHER
Model MHW6630HC
Near Georgetown, TX 78633
Jonathan
Job Details: 04/14/2021
"Arrived on site to install previous diagnosed part. Found house water valve broken and was not able to turn off. Went to turn main off and found cutoff buried underground. Found shut in garage for water softener and was able to use. Removed failed cold water inlet valve and installed new. Turned water back on and tested valve operation. All tested good, no water leaks detected."
We serviced a
WHIRLPOOL RANGE
Model WFE515S0EW
Near Georgetown, TX 78628
Wesley
Job Details: 04/14/2021
Arrived onsite and found unit power block burnt. Customer is providing new power cord. Will return and replace power block and harness as needed. ; ordrng 1 W10245259 (Power block) and 1 W10683158 (Main harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Leander, TX 78641
Tommy
Job Details: 04/14/2021
"Arrived onsite for refrigerator ice maker and machine not working. Upon arrival found unit ice bin frozen in and damaged. Found unit is maker operating as designed, ice bin wasnt attaching correctly at rear causing grinding and stop of use causing frost. Ordering new ice bin.; ordrng 1 W11185686 (Ice bin)"
We serviced a
MAYTAG FREEZER
Model MQF2056TEW02
Near Cedar Park, TX 78613
David S
Job Details: 04/14/2021
Arrived on site to install previous diagnosed part. I replaced the door gasket and steam shaped it to the fridge. The unit is operating as designed.
We serviced a
MAYTAG DRYER
Model MDB9959SKZ0
Near Austin, TX 78748
Leonardo
Job Details: 04/14/2021
Arrived on site to test unit for not draining correctly. Test unit and found bad vent. Replaced vent test unit and unit draining correctly job complete