Good service, all appear knowledgable
Patsy - Georgetown, TX
All the service representatives were very professional. Just disappointed they could not find & fix the problem with the icemaker.
Ron - Georgetown, TX
Jonathan and his associate were prompt, identified the problem with my refrigerator, (bad filter sleeve) and took care of the problem. They obviously knew exactly what they were doing. I am very thankful I called Appliance Express!
Very experienced tech
Bob - Marble Falls, TX
Appt. confirmation very cumbersome. Why should I be expected to confirm my presence at home for the appt. by e-mail "and" phone. Once I say yes, that should stop subsequent contacts to me.
Shaunda - Killeen, TX
Arvind - Temple, TX
Arthur - Killeen, TX
Great Service!! Very concerned about the customer, he is awsome I would recommend him to friends an family
Professional, knowledgeable and honest
Carmen - Cedar Park, TX
Technician arrived on time and diagnosed the problem right away. He was very honest and did not try to high pressure sell us on fixing our washing machine. The work he performed was done in a timely manner.
Audrey - Austin, TX
Paul knew what he was doing and I felt confident when he told me he wouldn’t advise putting the money into repair.
Thalia - Cedar Park, TX
Did well to communicate on arrival time and we’re always within offered window. Sry professional and got the job done.
Assess status of unit repair
Debra - Georgetown, TX
Although the repair would have been more costly than buying a new unit, the advice given by the technician on procurring a new unit was outstanding!
Great service, great technician
Marilyn - Georgetown, TX
The technician was very informative and explained what I thought was a problem with my oven.
Polite but not fixed
Jo - Kyle, TX
Nice young man. Arrived early and worked quickly but the fix was not correct. Refrigerator temp still does not below 55 degrees. That's a big problem.
Tommy is the best!
Debra - Granite Shoals, TX
Prompt, professional, courteous. Tommy did a great job and kept me informed.
Attaullah - Round Rock, TX
We are very happy with the service and advice
Adam - Leander, TX
Lou was excellent - would highly recommend - thanks!
Scott did a great job. Was always on time.
Tim - Austin, TX
Great serviceman and service
Tracy - Austin, TX
Appreciate Leo’s courtesy and knowledge. He was patient with questions, good explanations of questions based on his knowledge and experience.
Connie - Austin, TX
A very good job but not perfect
Ted - Georgetown, TX
Jonathan and his trainee we both very nice and helpful regarding the home warranty issues. After they left I realized that the dishwasher was not attached one side. This was not there doing but they worked inside and under the machine and didn't notice this and correct it. Even if it was an additional charge it would have been nice to have spent $400+ for the repair that this would have been corrected to prevent future failures or problems.
The service personnel did and excellent job
Tracy - Georgetown, TX
The only thing that was a problem was the fact that we took off work to meet a noon to 4pm window. The service personnel were unable to meet that window. They arrived at 6:20pm.
Tiffany - Dripping Springs, TX
I couldn’t meet until after 3:30. Appliance Express employees were very willing to work with me and accommodate my schedule.
Liv - Austin, TX
Anna - Belton, TX
My washing machine quit in the middle of my laundry day! 😩 I went on line to arrange a service call & the technician was able to come out the next day. He located the problem immediately & made the repair just as quick.
Good service/knowledgeable tech.
John - Austin, TX
Kevin was very professional and worked quickly. Service call was well done.
Bobbye - Waco, TX
Awesome service!!! Al was so courteous and efficient.
James is superior in his skills...! Fixes things with percision.
Lynne - Lago Vista, TX
James is the best..!! Second time here for a different appliance. So efficient and knowledgeable. Don't want anyone but him here. Excellent employee.
Brenda - Austin, TX
We have had the pleasure of having Paul work on our whirlpool appliances. When I initially called JennAir they quoted me over $900 in parts and labor. I honestly, still believe that the parts are too expensive, we paid over $500 in total. BUT Paul was helpful. He’s really nice and respectful. My oldest which is 4 was really interested in what he was doing during the most difficult part of installing the part. And he was really nice to her.
Great / Prompt Service
James - Spicewood, TX
Very knowledgable regarding the ice machine. Sorted out the issue quickly.
Lisa - Austin, TX
Christy - Dripping Springs, TX
We would like to him service any appliance that would need attension
Teddy - Georgetown, TX
Dishwasher sprayer replaced
Debbie - Liberty Hill, TX
The men who came to our house on two different days were very nice and professional.
Paul and Joan - Seguin, TX
Diego knew what he was doing. I would use him for my repairs any day!
Keri - Pflugerville, TX
Tyler was great. He was friendly, knowledgeable, and did the repair in a reasonable amount of time.
The text was nice or respectful but the problem was not fixed
Wayne - Elgin, TX
The machine has been broken for over 6 weeks now. And the purpose of the technician was come out and fixed the ice maker ..he was here almost 2 hours but the problem is still not fixed
Top notch service
Clint - New Braunfels, TX
Nobody wants to have to call an appliance service technician, but it makes it much more bearable when you have someone as friendly, knowledgeable, and considerate as Diego! Thank you, Diego!
Excellent and professional service
Idowu - Manor, TX
Stephen - Georgetown, TX
Excellent job by Jonathan and Andy. Jonathan very knowledgeable, explained what was going on very well. Repair was done quickly. Very professional - will definitely call them again.
Gene - Leander, TX
Great service, very professional!
Quick, fabulous service.
Bill - Austin, TX
Solved our problem in about one minute.
Karen - Wimberley, TX
Nice individual. Great service.
On time, fixed fast, great customer interaction
Denis - Round Rock, TX
I bought a new gas range and one of the burners would not light. Tyler showed up for the warranty repair in the earlier part of the time window, shortly after the automated attendant called my phone. He very quickly identified and corrected they problem.
Debbie - Georgetown, TX
Great, Prompt Service
Millicent - Austin, TX
Charlene - Spicewood, TX
Brandon was in and out of here. He was professional and knew what he was doing. My washer is now working, no leaking no noise.
Ken - Austin, TX
Scott - Lago Vista, TX
Appliance Express was very professional from beginning to end. Excellent communication as to when to expect the repair person. James showed up on time gave me a diagnosis and price within a very short period of time and fixed my problem.
Joseph did a great service
Valkiria - Del Valle, TX
Kathy - Dripping Springs, TX
Brandon was on time, polite and did a great job fixing my oven. I love that your service tries to figure out what is broken over the phone and you send the technician equipped with the correct parts. Awesome service!
quoted one price and charged another
David - Georgetown, TX
I was quoted $99 for a service call. I was charged $140. Technician took about 15 minutes to change filters and try a bypass plug. Problem seemed to be solved but next day had same problem so issue was NOT RESOLVED. I felt I was overcharged and the original quote of $99 should have been the charge.
Melissa - Austin, TX
Representative went over and beyond to educate us about our Whirlpool Appliances and fixed my fridge. This is the second time coming to my home. My dog and both my husband and I like him. He knows how to treat a customer. Also, very polite.
Sean - New Braunfels, TX
Eyal - Georgetown, TX
John - Buda, TX
Great service!! Leo is very knowledgeable and goes out of his way to complete the job. Thank you!
Terry - Georgetown, TX
Tyler was excellent.Very friendly and knowledgeable.
Barbara - Seguin, TX
Elaine - Austin, TX
Mario - Austin, TX
Kevin was very professional and very knowledgeable of the repair needed for the washing machine
Allison - Austin, TX
Leanardo is trustworthy and knowledgeable. We always receive great service from him.
DebH - Austin, TX
Leo came out to wrap up the remaining issues with my new oven. He is such a delight...punctual, friendly, courteous, neat, and efficient. We hope we don't have to see him for a while but will miss him!
Jim - Salado, TX
Highly professional and competent service providers.
Whirlpool Frontload washer
Jackie - Round Rock, TX
Alfredo - Hutto, TX
William - Cedar Park, TX
Lou really knew his stuff. Was prompt, thorough, and explained things very well.
Thanks for the fre diagnosis.
Ryan - Cedar Park, TX
Really appreciate it.
Arden - Kingsbury, TX
Diego was right on time, very professional, diagnosed the problem, although the appliance was under warranty and a part had to be ordered, when he returned with it the following week, he quickly repaired the appliance.
Larry - Austin, TX
Paul does a great job with a great attitude. He is a great asset for your company.
Fast and quality service
Doug - Austin, TX
Great Service 🤙
Joann - Austin, TX
Lou was very professional and knowledgeable and fixed my oven very quickly. Great service! Would love it if the company could schedule within a tighter window to avoid having the appt inconvenience my day and my work schedule.
Valerie - Temple, TX
Customer - Pflugerville, TX
Luis was efficient and very nice.
Kathryn - Austin, TX
He came in the time window, explained what he would be doing, how long it would take, how many years he had been doing this, what I should look for after he was done, worked efficiently, and gave me a few ideas to help my gaskets seal the most efficiently after he completed the job. Very professional and a nice guy.
Maricela - Temple, TX
I had to call them again because it didn’t get fixed the first time. My washer was for working for 3 day then the error message came on again. I had to be without a washer for some time because it completely locked the washer.
Jennifer - Georgetown, TX
Technician was very knowledgeable and explained things thoroughly. I appreciated his positive attitude and willingness to provide excellent customer service.
Maytag Washer Help
Odawg - Austin, TX
PERFECT... Well-mannered and professional in all aspects!!
Ramon - Leander, TX
Technician was very professional and knowledgeable.
Cathy - Georgetown, TX
Very professional, knowledgable
Eddie - Georgetown, TX
Lou is a very friendly and professional.
Mike - Harker Heights, TX
Friendly and professional. To the point.
Leslie - New Braunfels, TX
Performed extended warranty work, so to be fair I didn’t have to pay anything (warranty included parts and labor) for the service.
Diana - Lakeway, TX
Paul was awesome! Very friendly, knowledgeable and got my oven fixed quickly.
GJ - Austin, TX
Very professional and did a great job. Delay in scheduling service was our major negative.
Amazing Service, Above and Beyond
Jill - Houston, TX
I loved the follow up and accuracy of this company. I never questioned when or at what point they were coming. Service was great as well!
Rich - Leander, TX
They came out, diagnosed the problem quickly, explained what was wrong, fixed it, and left. I’d use them again if needed. Great experience.
Lee - Manor, TX
Honest quick evaluation of problem and quick fix
Thomas - Copperas Cove, TX
Anandaram - Austin, TX
It was awesome!! Although, it was late evening but they got it done!
Good Warranty Service
Leon - Hewitt, TX
Lisa - Austin, TX
I was really impressed with Appliance Express. On time, excellent communication and a very knowledgeable tech.
Raymond - Austin, TX
Joseph was the best serviceman he was on time, explained the repair and very personable.
Diagnosed the problem immediately
Ron - San Marcos, TX
Kevin knew the issue with our dishwasher almost immediately after hearing the noise. He repaired it quickly and it now works fine. He arrived on time and was very professional.
Elsa - San Marcos, TX
Service guys were clean and polite. Explained everything thoroughly and were on time and performed the task of repair.
Anna - Round Rock, TX
The young man, Tyler, who came to fix my dryer was friendly and knowledgeable. He worked quickly without making a mess, and compleated the job professionally.
Evelyn - Manor, TX
Technology knowledgble , Friendly, quick to idenify repair
Melissa - Taylor, TX
Iris - Buda, TX
Super profesional, and open to help me with somengthing that it das not on the list. I do really appresiate that!!
Jerry is excellent
Pooja - Austin, TX
great service, on time
Ken - Austin, TX
Roxana - Leander, TX
James was great! Very professional and explained everything to me.
Margaret - Stonewall, TX
Fixed some one ‘s oversight!
Mark - Killeen, TX
Awesome service! I was very satisfied with the service I received. Al was very professional. He explained in detail the problem and the solution.
Geraldine - Round Rock, TX
Had 4 different men out four different times. Each time they fixed something on my microwave, something else went wrong. I don't think any of the men were incompetent, I think my microwave was just a lemon. After 4 repair calls, Whirlpool is giving me a new unit. I will find it difficult to answer the following questions. And I don't know what the costs were because they were covered by my warranty.
Kitchenaid refrigerator Service
Wanda - Round Rock, TX
Great service and care!!
Sandra - Hereford, TX
Timely and efficient
Nancy - Kempner, TX
Al was very professional.
Kimani - Round Rock, TX
Estanica - Austin, TX
Paul - Burnet, TX
He came fixed it and did not make any mess. He cared and seemed to actually give a damn about what he did!!!! Appeared to have very good product knowledge!
Naomi - Austin, TX
Freezer Ice Maker
Kayla - Bertram, TX
Gail - Austin, TX
Problem resolved once again by Paul.
Jeremy - Austin, TX
Can fix anything, quickly and affordably!
Andrea - Harker Heights, TX
Kathy - Austin, TX
Great service, friendly technician.
Brandi - Belton, TX
Friendly, respectful technician. But unhappy with my washer already needing service when it’s not even a year old yet! Poor quality on whirlpool!
Sarah - Austin, TX
Luis was prompt and clearly communicated the process with me. He was able to quickly fix our problem. Would definitely have him out again to help w/ any appliance maintenance we need.
Friendly, knowledgable, helpful
Barb - Austin, TX
Excellent service. He taught me a lot about my dishwasher and how to care for it. He was friendly and knowledgeable. Technician was fantastic. Scheduling was sub-optimal; I had to wait quite a few days to get on the schedule.
Elizabeth - Belton, TX
Very professional! Arrived exactly on time and fixed my washer quickly!
Great & Quick Service!
Javier - Austin, TX
Austin - Austin, TX
Great customer service experience
Paul - Taylor, TX
Kathryn - Marble Falls, TX
This is the second time Tommy has been out to our house, unfortunately. We are really impressed with your service; no so much with Kithchen Aid appliances, though.
Amy - Austin, TX
Got our ice maker working in no time! Thank you!
Excellent Service.....Steep Price!
James - Austin, TX
above and beyond service
Richard - Austin, TX
Paul took care of our problem, told us how to avoid it in the future, and changed the location of the model number information so that it would be accessible. Couldn't ask for more!
Great price since it was repaired under warranty.
John - Bastrop, TX
Tech showed up in the time frame. Was very knowledgeable. Put everything bake the way he found it after the repair.
We now have a freezer drawer that works smoothly!!!
Mrs Angela - Georgetown, TX
Jonathon Short arrived on time, surveyed the freezer drawer, decided that the remedy was new slide brackets, installed new ones, checked everything was working properly, and ensured all is now correct. What a smooth and expert process .. Thank you Jonathon. Angela Tucker
Betty - Lakeway, TX
Young man was Polite, informative and on time!
Excellent Service From Start to Finish
Lori - Austin, TX
From the person who sets the appointments to the service technician every one is polite and friendly. The service technician was skilled and quick. We will definitely use them again!
Ty - Austin, TX
Leo went above expectations. Really appreciate it
Laura - San Marcos, TX
My tech fixed the issue with the micro quickly & then asked if all my other appliances were operating as expected! He taught me a couple things about my dish washer & stove top! Great service! & scheduling was amazing!!!
Robert - Austin, TX
Great service. Whirlpool should give accurate info in regards to pricing.
Steven - Georgetown, TX
Great employees with a Great personality. Worked quick was clear with all information.
Marsha - Red Rock, TX
He was professional, was friendly, and handled the issue quickly. 👍🏻👍🏻
Fast and Effective
Connor - Austin, TX
Prompt, friendly, effective, and efficient
Hightower - Pflugerville, TX
Wes called before he arrived. He arrived when he said he would and within the scheduled window. He was friendly without being overbearing. He quickly diagnosed and clearly explained the issue. When he returned with the parts the following week, he fixed the problem quickly. Our fridge has been good as new ever since. We are very happy customers.
Laura - Bastrop, TX
Stephanie - Austin, TX
Great tech & great service. He was fast, knowledgeable & fixed my dishwasher.
Sandra - Seguin, TX
Very pleasant man knowledgeable
Patricia - Austin, TX
Great service! Joseph is very knowledgeable and experienced about the workings of Whirlpool appliances. He got the job done and I'm so grateful.
Luis - Buda, TX
I felt bad that the issue was a simple switch of the breaker. Kevin was able to isolate the issue quickly and get me going. Thanks
Nothing they were able to do
Corey - Austin, TX
The technician walked in the door and told me in the first minute that he wasn’t going to be able to do anything. He hadn’t even opened the fridge at that point. Our issue is with the noise and he said a lot of Whirlpool fridges get these complaints.
Valarie - Lampasas, TX
Mike - Georgetown, TX
Tyler was great. I just wish we could set up a more exact time for the visit as opposed to a 3 hour window.
Meredith - Austin, TX
Linda - Wimberley, TX
Loved the service! I knew when to expect Brandon, he let me know when he was 15 min. out. He was very professional, knowledgeable and easy to talk to. Listened to what was happening and checked all the systems. Found the problem and replaced the part. Refrigerator works great now. No frozen foods in refrigerator. Thank you Brandon. Won’t hesitate to reference you!
Nancy - Wimberley, TX
Diego Gomez came to my home for a service call for my refrigerator as it wasn't defrosting. I had had a service man to my house on two previous occasions for the same issue. Diego diagnosed the problem and made the needed repairs very quickly. So far my refrigerator has maintained the proper temperature. I surely hope the problem has been resolved.
Jo - Marble Falls, TX
Connie - Georgetown, TX
Best service out there! On time, knowledgeable about issue and repair, genuinely nice.
JIM - Georgetown, TX
Repair order from maytag
Jeremy - Georgetown, TX
It is ridiculous that it cost me $99 for them to come out and diagnose what is wrong with my 1 year 3 mo. old washer. Then instead of applying that to my first hour of labor after they told me what I already knew, they charged another 1 hour labor fee. Was there less than 45 minutes and cost me 194.??.
Charlotte - Leander, TX
Jerry was very polite and did a magnificient job finding the problem and correcting it
Castle gate cir.
Mario - San Marcos, TX
I am the home owner and the tenant is the one that can give you the info you want.
Cheryl - Liberty Hill, TX
My washer is working like new again. So happy James identified the problem.
Mike - Driftwood, TX
great job, very professional
Cant fix the issue....
Donica - Copperas Cove, TX
I had this company out to fix a leak in my washing machine. He seemed like he knew what he was doing and told me that it was just the seal. He replaced it and said it was "all good" now. My first load of laundry (not a large load, I may add) it leaked. They sent the same guy back out to "FIX" it again.. He checked it, said there was no leak and left. Called it "all good" again. IT IS NOT FIXED. It is still leaking. Now I feel as though they do not seem to know much about what they're doing, or they're just to lazy to actually check all possible parts that could be leaking.
Tina - Spicewood, TX
He was very efficient. Thank you.
All around excellent service
Connor - Leander, TX
Knowledgable. Quick. Took the time to explain what needed to be done and how to prevent future problems
James - Austin, TX
Service technician was awesome!
Propane stove top
Steven - Lakeway, TX
Paul found the problem quickly and repaired right away. He also gave good advice on keeping the burners clean.
On time, speedy repair
Thomas - Killeen, TX
Steve was early for our appointment an quick to diagnose the issue. Great service.
Laura - New Braunfels, TX
Diana - Pflugerville, TX
I was very impressed with the professionalism of my first contact with scheduling office and the technician, Tyler. Appliance Express is a very organized company.
Gary - Austin, TX
Knowledge of his trade and professionalism are two of Clif's key attributes, and perhaps even more refreshing is that he listens.
Melissa - Liberty Hill, TX
Arrival in the time frame and on the front side of it; very polite and professional; listened to all that we had to explain; promptly took care of the issue; very knowledgeable as well
Kb - Round Rock, TX
Kimbra - Elgin, TX
They were professional, on time courteous and fixed the problems. Thank you!!!
Good professional service
Viola - Waco, TX
The technician answered my questions thoroughly and solved the problems with the Maytag refrigerator.
great service, awesome price!
Edward - Del Valle, TX
everything went smoothly. no complaints.
great service, on time
Ken - Austin, TX
Brian - Georgetown, TX
Still not working
Al - Temple, TX
After 2 visits trying to fix ice maker, still have problem. Waiting on third visit tomorrow to try again.
Tim - Driftwood, TX
Great appliance repair experience
Randall - Driftwood, TX
Great communication regarding the appointment. Technician was knowledgeable, professional and friendly. He was experienced enough to order additional circuit boards that could be the issue so the repair was completed in one visit following the initial visit to diagnose the problem.
Very friendly and knowledgeable
Travis - Canyon Lake, TX
Robert was a great help. He came prepared and was able to address the problem and also give some tips to help with daily use.
Nice guy, very personable
Jennifer - Georgetown, TX
Seemed very knowledgeable and was very nice.
Great service by a great technician!
Michell - Belton, TX
Steve was very, friendly, professional and knowledgeable about the issue with my appliance. He explained what he would be replacing and further explained the product needed to clean my appliance and the steps involved!
Regan - New Braunfels, TX
Rare service person these days.
John - Kyle, TX
Very professional, great customer service. Very high standard for other service persons to follow.
Richard - Austin, TX
Obviously well versed in problems with refrigerators
Sharon - Georgetown, TX
Learned a lot in an hour about my refrig. Can't thank him enough! Job well done.
Billy - Spring Branch, TX
Service was great! They were right on time. Great communication with parts that were ordered. Highly recommend and will use again!
Kennon - Round Rock, TX
Paul came and knew exactly how to replace the part required. He was very friendly and was very professional.
Marina - Lakeway, TX
Payl was excellent and so was the iffice staff whenever I called in. Thanks so very much!
Jason - Round Rock, TX
We needed an LED freezer lite for a year under warranty
Beverly - Marble Falls, TX
We had 2 other times someone came out during last 2 mos. Both times from Appliance Science. Same man did nothing 1st time & no show with no phone call 2nd time. Impacted our whole days. Disrespectful & rude. We are busy people! Thank You for 3rd visit to order part & 4th visit with results. That's what it's been like to move to Marble Falls, TX>Austin.
Jerrell - Kempner, TX
Lanetrice - Austin, TX
Fantastic, quick service
Dylan - Georgetown, TX
Jonathan was on time, respectful and worked efficiently to fix our appliance issue. He explained what the problem was, how to resolve it and was in and out within 30 minutes. Awesome customer service!
Thank You!!! You fixed my problem.
Dr. Danny - Cedar Creek, TX
Joseph is a real pro. He identified and fixed the problem right away. He is friendly and courteous. I enjoyed talking with him. He gave me some great money saving and maintenance tips to keep my washer going for years. I would request Joseph for any repairs I might need in the future.
Debra - Round Rock, TX
Tyler was awesome. He did everything he could to make sure my washer was fixed.
Nora - Austin, TX
Scott did a great job repairing or dishwasher. Initially our Home Warranty Insurance was called. They came out and told us it was under manufacture warranty. They contacted Appliance Express. Unfortunately despite sending an email model, serial number and part needed, Appliance Express did not arrive with the part so a delay of 4 days was incurred before the part was obtained and the machine repaired. Would have given a 5 star for convenience if they had arrived with the part and installed in on initial visit. Scott, however did an excellent job once the part arrived.
Emmie - Austin, TX
He was great. Thank you.
Tonya - Canyon Lake, TX
I had the best experience these folks r educated and professional true customer service
The repair technician was fantastic!
Andre - Dripping Springs, TX
Very helpful technician.
Christopher - Buda, TX
Theresa - Brenham, TX
Appliance Express was able to identify why our dryer wasn’t heating. Great customer service.
Thank you for taking care of us. Your team did an excellent job communicating progress of our dishwasher repair.
Amy - Leander, TX
Great service; right on time.
Roger - Georgetown, TX
DISHWASHER WHIRLPOOL IUD7070DS3 "Arrived onsite to replace previously diagnosed parts. Replaced pump and motor, tested unit and unit is functioning properly. No leaks present at this time. Job complete."
REFRIGERATOR UNKNOWN GSF26C4EXS03 "Arrived on site to inspect refrigerator freezing in the fresh foods section. Upon further inspection, I tested temps in the RC section and got 30 degrees. I placed the unit in diagnostics and tested the diffuser and found it broken in the open position. I removed and replaced the diffuser and retested and unit is operating as designed. No water leaks observed during service, job completed."
ICE MACHINE KITCHENAID KUIC15PHZS0 "Arrived on site to install previous diagnosed parts. When opened door to gain access to pump, noticed a sweat smell, indicator of sealed system failure. Performed diagnostics mode, ran compress and condenser fan. Monitored operation and did not see frost pattern on evaporator tray. Measured amp draw and found low amp draw. Found sealed system leak. Would need to replace compressor, filter drier and evaporator with recent diagnosed failure.
WASHER WHIRLPOOL WTW7000DW4 "Arrived onsite for washer not filling with water. Unit displayed f3e2 inlet fault, LF long fill and f2e1 stuck button. Tested unit in auto test 51, and on cold and hot fill the unit was not receiving water when called. Replaced housing. Tested unit and unit is now functioning properly. No leaks present at this time. Job complete"
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site and inspected washer and found F0E5 only saved error code. Set washer into a diagnostic cycle and all functions passed. Sent video of washer completing cycle to MS, explained to apartment complex again that customer instruct is only allowed once.7729056922"
RANGE WHIRLPOOL WFG550S0HZ1 Arrived onsite for unit smelling like gas up to 450 degrees. Tested unit up to 450 degrees. Couldnt smell a gas smell from the unit. Only smelling the exhaust smell from the cavity expelling heat. Called Techline to report findings. Got sr#7729054378. No issues at this time. Job complete
DISHWASHER KITCHENAID KDTM354DSS0 "Arrived on site to diagnose dishwasher leaking from bottom. On arrival I removed the toe panel and it was drenched, with rust on the legs. Ran unit and drain pump was struggling. When unit filled I saw water start running out of the diverter.
REFRIGERATOR WHIRLPOOL WRF757SDEM01 on site to install previously diagnosed and ordered parts. Upon arrival, I found the unit RC evaporator engulfed in ice. I rescheduled the call and advised the customer that the unit would need to be unplugged and defrosted before I could move forward. Had customer sign the waiver of damages from defrosting refrigerator and recommended that they place towels around the back and sides of the unit to protect baseboards from water damage. Will return with all prescreened parts. Made unit accessible to move out from wall to unplug and advised customer to do so at least 24 hours before.No water leaks observed during service.; ordrng 1 CNOTE (LSO)"
MICROWAVE KITCHENAID KMBS104ESS02 "Arrived onsite to replace electric control, replaced electric control, unit working properly, job complete."
REFRIGERATOR KITCHENAID KRFC604FSS02 "Arrived on site to install parts previously diagnosed. Replaced main control,defrosted evaporator,replaced cover,secured thermistor to correct location on suction line. Ran diagnostics all test passed.
DISHWASHER KITCHENAID KUDE70FXSS4 Arrived on site to diagnose a dishwasher that is leaking. Found screws for upper rails on left side loose. Tightened mounting screws and found all is working properly at this time. No leaks were found after services were performed.
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site to diagnose a dishwasher that is leaking. Tested unit and found pump not fully installed on unit. Installed pump properly and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
MICROWAVE WHIRLPOOL WMH53521HZ4 "Arrived onsite for microwave light out. Upon inspection I found the microwave light had a broken filament. I advised that the light bulb would not be covered under warranty. I spoke to techline about the venting issue and they confirmed the unit is working as designed, I noticed grease build up on the cabinets. The customer called the builder and he came out and cut the vent while I was there and removed some tape obstructing the damper while installed. we verified that the damper is opening and venting as designed. Unit is working as designed at this time. Job complete techline SR#7728987851"
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite for unit not spraying water. Tested unit. Found that sump pump and motor was not working. Replaced pump and motor. Tested unit. No leaks at this time. Job complete.
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site for oven not heating. Performed diagnostic and found the igniter was not glowing or heating. Checked voltage and found proper voltage. Checked resistance of igniter and found 0 resistance. Replaced ignitor. Retested and unit now lights as designed. Call complete.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Arrived on site for Freezer Light Not Working. Removed light and tested. Tested faulty. Replaced light and came on immediately. Working as designed. Job completed.
RANGE JENN-AIR JGCP436HL00 "Arrived on site to inspect cooktop burners not lighting. Upon further inspection, the customer advised that the burners take too long to ignite and sometimes the flames are too high. I tested the burners and find the flames too high and all burners taking too long to ignite. The front right burner ignitor was not arcing to the burner cap like its supposed too and when it did light, in the low setting, the flames were too high and shooting out the sides. I removed the burner head and disassembled it and found the paper gasket inside was badly worn and falling apart. I cleaned the burner head and ignitor and reassembled the head and retested and it is still shooting the flame out the side. I did the same with the back right burner and it continued to do the same. I am ordering all burner heads, caps, and screws, along with a CNOTE-LSO PER CUSTOMER REQUEST. Office to schedule return service. No gas leaks detected during service.; ordrng 1 CNOTE (LSO PER CUSTOM
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 "Arrived on site for refrigerator not producing ice. Performed diagnostics and harvest ice maker cycle. Found ice maker not responding. Measured voltage at ice maker and found correct. Found failed ice maker. Removed ice maker and installed new. Ice maker started harvest cycle without advancing. Monitored ice maker cycle. All tested good, no water leaks detected."
DRYER AMANA NED4655EW1 Arrived on site for dryer not advancing on time cycle. Inspected unit and work area. Measured voltage to unit and found 240 volts. Gained access to timer and found 2 pin molex connector disconnected from timer. Corrected connector and tested operation. Found advancing on time cycle. Tested all other operations. All tested good.
REFRIGERATOR KITCHENAID KBFN502EBS02 "Arrived onsite for a refrigerator that still wont make ice. Inspected unit and work area. Attempted to jump the icemaker. Unit would not jump. I tested voltage to he icemaker and found 10 V AC. Went to service diagnostics and tested door switches in test 8 and found refrigerator doors showing opened and closed. However, when testing the freezer section, I found the door registering as open regardless of being open or closed. I went into the freezer section and tested the door switch at the door switch terminal and found it making and breaking. Spoke to SW and was told to replace the old switch with the new one to see if it made a difference. Found no difference in the way it opened and closed. Went to the control and tested resistance through the harness. Found the door showing open through the door switch circuit. I called Techline and spoke to Austin SR # 7729054144. He advised the issue was probably with the control board due to the control sen
DISHWASHER WHIRLPOOL KDTE234GPS1 "Arrived onsite to replace front panel and console, replaced parts, test unit, unit working correctly, job complete."
REFRIGERATOR WHIRLPOOL WRS315SDHM03 "Arrived on site for no cool. Removed evaporator cover weak frost formation on evaporator no traces of dye in freezer compartment,removed compressor cover found leak at fitting. Replaced fitting and drier, vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly SEALED SUSTEM REPAIR ; used 1 WPW10143759 (DRIER UV) from stock"
RANGE WHIRLPOOL WGE745C0FS01 Arrived on site for a range that had a liner paint chipping on the inner flooring of the upper oven And was turning into a 4 inch long crack. I called whirlpool tech line and spoke with Adrian sr# 7729057343. Attempted to try a video call with tech line 4 times and it would not go through so Adrian instructed me to take as many photos as I couldve the crack area and send them over to her pool so they could review it. Call complete
WASHER WHIRLPOOL WTW5105HW0 Arrived on site to install previously diagnosed parts. Inspected and work area. Replaced UI and tested unit. Unit popped up trying to connect to Wi-Fi. Unit could not connect to the Wi-Fi and there was no options to change the Wi-Fi router to connect to. I attempted to contact Wi-Fi care team and they were closed. Tried to contact CSNDW and was unsuccessful. Advise customer to contact the Wi-Fi trade team during normal business hours for help connecting her washer. Call complete.
REFRIGERATOR WHIRLPOOL WRS315SDHZ05 "Arrived on site to inspect refrigerator noises. Upon further inspection, I changed the temperature in the unit and when the compressor and condenser fan came on the unit began to make a loud humming/rattling/vibrating noise. I leveled the unit and the noise continued. I placed the mastic/sealing prescreened for this call in between the condenser coils and the chassis and in between the coils and the bar underneath the coils and the noise stopped. Customer will email POP to office for proof of warranty. No water leaks observed during service, job completed."
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site for no cool in fresh food. Found evaporator incased in ice. Defrosted evaporator,replaced defective thermistor,secured new thermistor to correct location on suction line using foil tape and a zip,secured evaporator to liner secured back cover with 4 screws,changed defrost setting to basic."
DRYER WHIRLPOOL WED95HEDW1 "Arrived on site for a dryer that is making a noise. Inspected unit and work area. Customer initially stated that the issue is that the unit intermittently makes a noise. Tested the operation and found no noise. He then proceeded to say that when the unit has too many clothes in it, it doesnt dry. Unit had clothes in and I was able to run a cycle for 10 minutes without failure. Customer then stated the issue is with the user interface taking 3 seconds to press the start button. Tested the UI and checked for error codes. UI tests worked as designed. Only error code to pop up was an F4 E3 (restricted airflow). Customer said the clothes werent coming out as dry as they used to. I checked airflow and found proper airflow. The customer then stated the issue is with the drum not turning when a load is in it and they have to remove almost every all clothes in order to get it to run. Customer added a full load of wet clothes and the unit ran as designed both on nor
WASHER WHIRLPOOL MVWB835DW1 Arrived on site for: Washer is noisy during parts of wash cycle during agitation. It sounds like something is stripped on the drive assembly and makes a loud noise during parts of the wash cycle.Ran diagnostics and had no errors. Looked underneath washer and found grease. Customer agreed for work to be done. Replaced gear case and ran agitation cycle to ensure no noise was present. Tested as designed. No leaks detected. Job completed.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Arrived on site to inspect ice maker not making ice.Found the ice bin was was seized into the unit and after several attempts I couldnt free the ice bin assembly from the unit.Advised the customer he needed to defrost the unit so the ice bin will melt and free from the unit.Also found Kingdom Appliance came out in April , promised to get the customer the needed parts and never returned.Ordering the ice bin assembly and will return with the ice maker and valve.Office to reschedule the customer.; ordrng 1 W10562191 (ICE BIN ASSEMBLY )"
WASHER MAYTAG MVWX655DW1 "Arrived on site for customer complaint of not making noise, gearcase leaked I replaced gearcase, cam, and belt, calibrated unit, tested good."
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived onsite for refrigerator with ice formed at the bottom of the FC. Upon inspection I verified the ice so I cleared the ice via steam but the water would not go down the drain. I accessed the drain hose and disconnected. I stuck my screw driver up into the drain and water began to pour out but once I took the screw driver out it stopped. I removed a red rubber piece of something from the drain and the unit drained as designed. Unit is now working as designed and leaks were detected during time of service. Job complete.
DRYER SAMSUNG DV219AEWXAA "Arrived on site for dryer not heating. I inspected the unit and work area. I found the dryer cabinet full of lint, I cleared out the lint. I found the heating element damaged and not working.The customer agreed. I installed the new heating element. I tested the unit and it is now working as designed.
OVEN JENN-AIR JES9800BAS "Arrived on site and inspected range and found bake element has failed.After replacement element is working properly took one picture, job complete."
REFRIGERATOR WHIRLPOOL GI0FSAXVY08 Arrived on site for freezer door not opening and shutting properly. Customer stated unit has been cooling fine since last trip and upon arrival the drain line was not clogged and there was no evidence of water freezing from clogged line like there was on the first trip. Due to prior issue with Freezer door not shutting all the way because of the Flat ice formation That was overfilling from the drain line because of hot air had gotten inside and frozen around the rails of the fridge and upon last trip I had removed all the ice in the rails and Tess of the unit is working as designed at this point the rails are now frosting up again due to the oil (that is put on them in the factory) evaporating from the prior hot and cold air mixtures that were occurring. We will need to return with the upper and lower racks slide rails and covers for the units freezer door assembly. No ice buildup of any kind at time of diagnosing Office to reschedule after getting a
REFRIGERATOR WHIRLPOOL KSSC48QMS01 (JM) Arrived on site for refrigerator to replace previously diagnosed parts. Installed block fan and air flow was good from FC to RC. Working as designed. Call complete.
MICROWAVE WHIRLPOOL WMH31017HS3 Arrived on site for control turning indicator beep off and on randomly . Customer is aware of holding the one button to turn off sound . Ordering control for that issue . Pop corn cooking sound is the turn table motor . Ordering all turn table parts . Call to set return visit ; ordrng 1 8184109 (spacer) and 1 W10642989 (motor-turn) and 1 W11245707 (support) and 1 W11252182 (ring-turn)
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site to unstick door. Found door had ice frozen to it from previous visit. Was able to open door and melt down ice. Unit is now working as designed. Door switch for FC was stick and has water in it. May need to replace, but light came on. Call complete."
REFRIGERATOR WHIRLPOOL WRT318FZDW02 Arrived on site and inspected refrigerator not cooling.Found the compressor was running but was burning hot.The amp reading was .70.The condenser fan was working.There was 123 volts at the wall.Was in the phone with SW and also completed the sealed system thread to determine the sealed system repair is neededOrdering sealed system parts.Office to reschedule the customer for return service visit.Needs more work; ordrng 1 CNOTE (SEALED SYSTEM TECH ) and 1 CNOTE (AUTHORIZATION ) and 1 CNOTE (2 HOURS) and 1 TJ90SF8404 (ACCESS VALVE) and 1 W10836706 (EVAPORATOR ) and 1 W11092625 (COMPRESSOR ) and 1 WPW10143759 (UV)
DISHWASHER KITCHENAID KDTE234GPS Arrived onsite for unit not washing. Tested unit. Unit test good. No leaks at this time. Job complete
MICROWAVE WHIRLPOOL WMH32519CS0 "Arrived onsite for a microwave that is sparking. I checked the unit and could not find any signs of arcing in the cavity. I tested the unit and heard the magnetron humming loudly which indicates a high voltage system failure. I explained to the customer that the magnetron, capacitor, and diode could need to be replaced.Call complete.
MICROWAVE KITCHENAID KHMS1850SSS0 Arrived on site to install trim piece to replace broken upper trim. Replaced panel and installed new screws. All is now working as designed. Call complete.
ICE MACHINE KITCHENAID KUIC18PNZS0 "Arrived on site for customer complaint of unit not producing ice, found filter was not inserted all the way, I inserted the filter, unit tested good.
DISHWASHER KITCHENAID KDTM404KPS0 "Arrived on site for customer complaint of door handle loose, I tightened set screws, tested good."
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite for the dishwasher door not closing properly and leaking water. During testing found that the rubber grommet on the right hand door hinge was causing the issue. Adjusted the grommet and door is closing properly. Found that the vent gasket is not sealing properly causing water to leak onto the door. Removed door panel to attempt to fix the gasket and was unsuccessful. Will need to replace vent assembly. Ordering parts and office to schedule ; ordrng 1 WP8269259 (gasket) and 1 WPW10329609 (vent)
WASHER MAYTAG WTW5000DW3 Arrived onsite for the washer lid strike broken. Installed new lid strike and washer tested good complete
OVEN WHIRLPOOL RBD305PDQ12 "Arrived onsite to test unit for unit display not working, test unit found faulty console.
REFRIGERATOR WHIRLPOOL WRS965CIAM01 "Arrived on site and inspected recently installed ice maker not making ice.Found the customers use a lot of ice and when the ice maker doesnt make enough they buy ice and fill the ice bucket giving the unit a FULL BIN reading , so the unit doesnt fill.Called SW and was told to check several points in diagnostics test mode and found the ice maker defective.Removed and replaced it.Reassembled and told customer to wait for ice production Job complete"
COOKTOP WHIRLPOOL JGCP548HM00 "Arrived on site for customer complaint of front middle burner not working properly, found unit needed lp kit, I left lp kit with customer and let him know a licensed plumber has to replace it."
WASHER MAYTAG MVWB765FW0 "Arrived onsite for unit not filling with water. Put unit in diagnostics. Got F0E3 overload, F8E1 long fill, F2E1 UI stuck button. Erased codes. Tested unit. Found that the hot water is off when the unit called for hot water. Turned on water. Unit tested good. No leaks at this time. Job complete.
DRYER MAYTAG MED8630HC1 "Arrived on site to replace top panel from previous diagnosis. Installed panel, tested unit, unit works good. No leaks detected. Job complete."
WASHER MAYTAG MVWB765FW0 "Arrived onsite for unit not filling with water. Put unit in diagnostics. Got F0E3 overload, F8E1 long fill, F2E1 UI stuck button. Erased codes. Tested unit. Found that the hot water is off when the unit called for hot water. Turned on water. Unit tested good. No leaks at this time. Job complete.
REFRIGERATOR WHIRLPOOL KRFF707ESS01 "Arrived on site to test unit for refrigerator not cooling. Unit had frost build up. Steamed frost off. Tested unit found bad wire harness. Replaced wire harness, tested unit, unit works good. Put unit into auto 8hr defrost. No leaks detected.
WASHER MAYTAG MHW4200BW1 "Arrived on site for a washing machine flashing an F5 E2 error code. Inspected unit and work area. Please do not in service diagnostics and found an F5 E2 (door lock error), F8 E3 (overflow condition), F8 E1 (no water detected entering washer), and an F0 E1 (load detected during a clean washer cycle) error codes. Ran unit through an auto test and found unit trying to lock the lid. It not being able to lock.Replaced latch and tested unit. Unit is working as designed. Unit seem to have an oversuds issue due to too much soap being put in on the cycle they tried to run prior to their call in. I advised them to cut down the amount of soap that is used in the unit and explained why.
COOKTOP GE JP3530DJ1BB Arrived on site to install previously ordered part.Disassembled and installed the front right infinite switch.Reassembled and unit tested as designed.Job complete
DRYER GE GUD27ESSMWW Arrived on site to replace previously ordered parts for dryer. Prior to replacing parts noted belt switch was not activated due to idler pulley position. Set idler pulley properly and tested unit. Found all is functioning properly at this time and parts ordered were not needed.
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived on site and inspected dishwasher adjuster broken.Removed and replaced the adjuster.Unit now operating properly.Job complete
DISHWASHER KITCHENAID KDTE334GBS0 "Arrived on site for customer complaint of dispenser broken, found broken dispenser, I replaced dispenser, unit tested good."
RANGE JENN-AIR JJW9830DDS Arrived on site to test unit for upper oven not heating. All heating elements tested good on both top and bottom. Found connection on top TOD was corroded. Cut corroded wire and put new connection. Both TODs tested good. Tested unit to 350(took pic) unit works good. Job complete.
REFRIGERATOR JENN-AIR JFFCC72EFS00 "Arrived on site for no ice and water dispenser issue. Found icemaker tray warped ran harvest test failed,tested dispenser water would cut off then start when door is opened then closed,disconnected harness at hinge,reinstalled harness tested water dispenser multiple times water dispensing correctly,if issue continues per tech support will need a new dispenser door. Installed a new icemaker ran diagnostics icemaker passed,ran fill test passed.
DISHWASHER KITCHENAID KDTM354DSS4 "Arrived onsite to test unit for bottom panel not connected properly, checked unit found bottom not installed correctly from previous repair, installed bottom panel correctly, test unit, unit working properly, no leaks detected at this time, job complete."
WASHER MAYTAG MVWB835DW4 "Arrived onsite for unit not powering on. Tested voltage. Was getting 120v. Was able to get panel in diagnostics, got F6E2 UI communication. Replaced UI console. Tested unit. Unit tested good. No leaks at this time. Job complete"
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 "Arrived on site for water dripping from door dispenser. Found water tube was not properly set in tube housing causing water to accumulate and drip. Set tube in housing properly, tested unit, unit works good. Verified with customer drip was no longer present. No leaks detected. Job complete."
MICROWAVE WHIRLPOOL WMH31017HS2 Arrived onsite and replaced the microwave door. All checks good. Advised maintenance on the repair.
WASHER MAYTAG MVWB965HC0 "Arrived on site for a washer thats having issues starting. Inspected unit and work area. Tested unit and found unit not making selections. Unit would not power off, start a cycle, or even going to diagnostics. Tested voltage going to the user interface and found proper voltage. Ordering user interface and will return with control and latch. Office will need to contact customer about return date due to out of stock and psp item.; ordrng 1 W11025446 (panel-cntl)"
ICE MACHINE KENMORE 106.895931 "Arrived on site to inspect ice machine not making ice. Upon further inspection, the customer advised that the unit stopped making ice and the lights went out and then the display lights were blinking. I found water in the reservoir so I drained it and found the external drain pump operating. I turned the power on and the water began to fill the reservoir. The unit went through all of the steps and made a batch of ice. During this process, I found the water running over the spillway of the reservoir and the reservoir has a large crack in the bottom ad leaking water. I advised the customer of my findings and recommended that they watch the unit until I can get back with the reservoir and sensor and if it malfunctions again to document it so I will know what to look for when I return. I am ordering the reservoir, water level sensor, external drain pump, main control and UI and CNOTE-AUTHORIZATION for all parts. I left the unit on and operating. No water lea
RANGE WHIRLPOOL WFE515S0ES2 "Arrived on site for broken handle .found handle in good shape , vent is broken . Ordering vent . . ; ordrng 1 WPW10310922 (trim-vent)"
BUILT IN COFFEE JENN-AIR JBC7624BS00 Arrived onsite for a coffee maker that has no response from the front panel. I did find where the ribbon cable on the front panel had come out of the control. I seated the ribbon cable again and locked it in then pulled on it to make sure it would stay. I tested the coffee maker and found it working as designed. Call complete.
RANGE WHIRLPOOL WEG515S0FS2 Arrived on site to for stainless deprecating from glass. Test unit and replaced glass and unit test good job complete.
REFRIGERATOR WHIRLPOOL WZF34X16DW04 "Arrived on site found unit above temp . All fans ,compressor working . Did find frost build up on evap . Ran diagnostics all checked normal . Heater is working . Tested and found evap thermistor ohm was out of range . Replaced both thermistors . Removed frost , evap had good frost pattern . Job complete ."
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived onsite and found unit left switch not engaging and right switch broken. Shimmed left switch. Ordering right switch to finish repair. Also freezer door handle loose. ; ordrng 1 W11396033 (SWITCH)
RANGE WHIRLPOOL WFE505W0JS0 Arrived on site for indicator light staying on when cook top burner is off . Found burn markers on left front switch . Replaced switch . All checks normal with switch and no other issues found with other switches . Job complete .
REFRIGERATOR WHIRLPOOL WRT549SZDM01 "Arrived on site for fridge not cooling. I inspected the unit and work area. I found the unit not powered on. I powered the unit on and gained access to the evaporator. I found no frost pattern forming on the evaporator. I gained access to the compressor and found 13.5 amps on start up, and .4 amp during run. I let the compressor run for about 15 minuets, and found no frost pattern on the evaporator. This needs a sealed system repair. I am ordering an evaporator W10836706, compressor W11126760, UV dryer WPW10143759, access valve W10913906. The office will reschedule.; ordrng 1 2HOURS (2 HOURS ) and 1 SEALEDSYSTEM (SEALED SYSTEM ) and 1 W10836706 (evaporator) and 1 W10913906 (coupler) and 1 W11126760 (compressor) and 1 WPW10143759 (dryer)"
REFRIGERATOR KITCHENAID WRV986FDEM01 Arrived onsite for a refrigerator to replace the previous diagnosed parts. I found the FC foam insulation stuck to the FC coil so I ran a forced defrost again and this time found the unit not defrosting. I removed the cover and tested it again and found the heater only getting 16VAC. I changed the main control and tested the unit again. The heater was getting 120VAC and working as designed. Call complete.
MICROWAVE WHIRLPOOL WMH53521HZ3 "Arrived on site to install previously diagnosed and ordered parts. Due to the microwave mounting nuts being stripped as were the screws, I removed the unit from the wall and removed the cover and installed new mounts. Placed the unit back on the wall and secured it with the mounting bolts and tested. Unit is operating as designed and is safely secured to the cabinets/wall. Job completed."
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site to diagnose wall over not powering on. On arrival saw the console had an hourglass icon and a dont unplug icon. Tried power cycling unit to reset, and unit goes right back. Replaced main copernicus control. Retested and unit still just goes to that icon. Called tech line and confirmed the Ui and console is independent and has to be replaced. Ordering console. Office to reschedule.; ordrng 1 W11297709 (console)"
DRYER WHIRLPOOL WED4815EW1 Arrived on site for dryer making a thumping noise. I inspected the unit and work area. I found the ring bearings not staying in place. I replaced the ring bearings and tested the unit. The unit is now unblinking and heating with no more noise. I found the unit to have poor air flow. I recommend to the customer to have the vent cleaned all the way out by vent wizard. Job complete.
REFRIGERATOR KITCHENAID KFIS29BBMS03 Arrived on site for a refrigerator that is frosting up in the evaporator. Inspected unit and work area. Customer showed me what was going on and found drip pan bowed in the center and will need to be replaced. Found evaporator fan motor barely blowing. Customer also advised that her deli UI had some numbers missing to where she couldnt tell the temperatures in her drawers. She said she could change selections but was barely visible. Call complete.
WASHER WHIRLPOOL WTW4950XW3 Arrived on site to diagnose a washing machine that will not spin. Tested unit and found main control not sending power to motor. Control will need to be replaced to complete repairs.; ordrng 1 W10480261 (cntrl-elec)
WASHER MAYTAG MVWB835DW0 "Arrived onsite for washer not receiving control. Found control wasnt sending power to the unit but was receiving
MICROWAVE WHIRLPOOL AMV2307PFS Arrived onsite for unit not heating after one minute. Tested unit. Found that unit is still heating but cannot turn on fan to keep the magnatron cool. Need to return with control board and fan. Office to reschedule.; ordrng 1 W10825649 (motor-fan)
MICROWAVE WHIRLPOOL WML75011HZ8 Arrived on site to replace control board and fans and ui and panel. Replaced parts turned u it on and can hear loud noise coming from magnetron. Removed magnetron and a something fell from the wave guide. C Job complete File#7729043736
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site for a refrigerator that wont make ice. Inspected unit and work area. Attempted to put unit into our harvest and found motor not running. Checked harness connections and found harness connections broken inside the door. Ordering freezer door and office will need to contact customer about reschedule date due to out of stock and PSP items.; ordrng 1 LW11038922 (dor-fip)
REFRIGERATOR GE GSH22JSCB Arrived onsite for refrigerator complete no cool. Customer stated that they had 2 different companies come out and diagnose a sealed system repair. Upon inspection I found the compressor very loud and making a abnormal gurgling or almost like water or a foreign substance in the lines. After speaking with SW we determined that the unit would a sealed system repair to restore normal function to the unit. I am ordering compressor kit (WR87X10111) R134 drier (WR86X25269) condenser (WR84X10022) evaporator (WR87X28949) access valve (TJ90SF8404) office to R/S when AUTHO is approved. ; ordrng 1 TJ90SF8404 (ACCESS FITTING ) and 1 WR84X10022 (condenser) and 1 WR86X25269 (DRIER ) and 1 WR87X10111 (compressor) and 1 WR87X28949 (refrigerator evapora)
REFRIGERATOR WHIRLPOOL WRT138FZDM00 Arrived onsite for refrigerator leaking water. Upon inspection found the fill tube for ice maker was not in correct position. Every time the ice maker called for water it would splash throughout the freezer and overflow into the refrigerator. I cleared ice buildup in fridge and most in the freezer however even with replacing the fill tube the ice maker was still leaking from the back. The evaporator cover must be removed to examine whats going on. The top left does seem to be bulging out and may be causing the ice maker to leak. The unit will have to defrost 24-48 hours before next visit. Will place order for ice maker and valve. Office can prescreen others as necessary. Office to reschedule. ; ordrng 1 WPW10279909 (valve-inlt) and 1 WPW10715709 (icemaker)
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site for water leaking from dispenser. Called tech support per tech support need to replace dispenser water tube and spigot,ordering tube,shana from office is ordering spigot. SR#7729044569; ordrng 1 WPW10511930 (TUBE WATER )"
REFRIGERATOR WHIRLPOOL ART308FFDM06 Arrived onsite for unit not cooling properly. looked at unit. Saw frost buildup inside the freezer. Was able to dry what was in the freezer. Founded that the evaporator motor was not working. Replaced evaporator fan. Tested unit. Unit test good. No issues at this time. Did let customer know to allow unit to thaw for another 24hrs before turning on the unit to allow more ice to thaw from blocking the air going to the refrigerator. Job complete
MICROWAVE WHIRLPOOL AMV2307PFS2 Arrived onsite for unit not heating properly after a minute. Tested unit. Could not control fan speeds. Replaced control. Did not solve the issue. Ordered part. Office to reschedule ; ordrng 1 W10825649 (motor-fan)
DRYER MAYTAG MED7230HC0 Arrived on site and tested operation. Found rattling coming from inside unit and when cycle ended the motor sounded as if it were slowly stopping. Found blower wheel not locked onto mounting nut and free spinning. Cut blower wheel off and found nut is also seized to motor. Installed new motor and wheel. Tested operation and found unit working properly. Job complete
OVEN WHIRLPOOL WFG320M0BS3 Arrived on site for oven not heating properly. Ran three sets of temps and averaged to 352. Oven is heating as designed.
REFRIGERATOR WHIRLPOOL WRT138FZDM03 "Arrived onsite for refrigerator leaking. Upon inspection found Water tube not inserted completely into valve connector . Established connections, tested unit and unit is functioning properly. No leaks present at this time. Job complete."
WASHER WHIRLPOOL MVWB835DW4 "Arrived on site and tested operation. Found basket cracking and wash plate cracking. Ran diagnostics and found gear case is making a thumping sound when in spin. Found oil leaking from gear case. Unit will need new gear case, basket and wash plate to repair. Office to schedule return services due to part availability ; ordrng 1 W10734521 (slider) and 1 W10811960 (spin basket) and 1 W11455453 (GEARCASE )"
REFRIGERATOR FRIGIDAIRE FFHB2750TS6 Arrived onsite for the refrigerator ice maker leaving flakes in the ice. During testing found that the ice maker and ice container is the cause of the flakes will need to replace container and ice maker. Customer wants us to replace the fill tube as well on next visit. Which customer has the fill tube. Ordering parts and office to schedule ; ordrng 1 242093006 (ice container assy) and 1 242270106 (ICE DOOR) and 1 243297613 (ICE MAKER) and 1 AUTHORIZATION (AUTHORIZATION NEEDED FOR REPAIR )
DISHWASHER WHIRLPOOL WDT720PADM2 "Arrived on site and replaced wash motor and lower spray arm, uploaded two videos to KB/AHS. DishWasher is no longer leaking and there is no ticking during cycle, job complete"
REFRIGERATOR WHIRLPOOL ART308FFDM06 Arrived onsite for unit not cooling inside of the refrigerator or freezing in freezer. Looked at unit. Found that evaporator motor was not working. Replaced fan motor. Fan motor started running with new motor. No issues at this time. Job complete
COOKTOP JENN-AIR JIC4430XS00 "Arrived on site to replace module from previous diagnosis. Replaced module, tested unit, unit works good. Noticed vent cut out was not present in cabinet per installation instructions.
VENTHOOD UNKNOWN UXT5536AAS3 Arrived on site for vent hood with broken button. Inspected unit and work area. Found control will need replace to correct. Removed failed control and installed new. Assembled unit and tested operation. All tested good.
ICE MACHINE WHIRLPOOL KUIA15NLHS9 "Arrived on site to inspect ice machine issues. Upon further inspection, the customer advised that the unit is making too much ice. I tested the bin thermistor and found it out of range. I removed and replaced the bin thermistor and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed."
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to follow up on oven throwing fan speed error code. Found F8E0, F6E4. Unit console is highly slow and unresponsive. Buttons have to be pressed numerous times, or powered on and off. Ordering new blower and console to resolve continuous errors. Cleared current errors. Office to reschedule. ; ordrng 1 W11200129 (blower) and 1 W11296171 (console)"
WASHER WHIRLPOOL MVWB850YW1 Arrived on site to diagnose a washing machine that will not drain. Found main control shorted and not powering drain pump.
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived onsite for the dishwasher not filling with water. Ran diagnostics and found no issues with the dishwasher its filling with water and washing and draining correctly. Heater came on and is working properly. No issues found at this time. No leaks detected. Complete
RANGE WHIRLPOOL WFE505W0HB1 "Arrived on site to test unit for oven not heating. Found bad terminal block. Replaced terminal block, tested unit to 350, unit works good. Job complete."
WASHER WHIRLPOOL WGD4985EW0 "Arrived onsite for dryer making loud noise. Tested unit and noise was apparent. Disassembled unit and found lock clamp to motor was off causing the motor to be off balance when the tension from the belt and pulley were applied. Re clamped motor, tested unit and unit is functioning properly. If problem reoccurs, recommend replacing clamp. Job complete."
DISHWASHER KITCHENAID KUDE70FXPA2 Arrived on site to diagnose a dishwasher with an upper rack not operating properly. Found right side rail and right side adjuster both broken. Replaced both parts and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived onsite for dishwasher not powering on. Upon arrival found unit was wired correctly but wasnt receiving power from outlet, found outlet was off at breaker flipped on and tested unit tested good. Job Completed."
MICROWAVE AMANA AMV2307PFS3 Arrived onsite for unit not heating properly. Tested unit. Replaced control board. Did not solve issue. Fan is not turning on during operation and is causing the shut off heating after 1 min. Ordered part. Office to reschedule.; ordrng 1 W10825649 (motor-fan)
MICROWAVE WHIRLPOOL WMH31017HS3 Arrived on site today to say microwave with a blower that is not functioning. Tested unit and found wire for blower motor not locked into Molex connector properly. Receive the wire and tested unit. Found all is functioning properly at this time.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived on site for sealed system repair. I put the unit into test 4 and let the system equalize. When I punctured the drier I found no pressure. I powered the compressor on and found it no pumping properly. I removed the failed compressor and installed new. I installed a UV dryer and a access valve. I puked a vacuum in the system and found the vacuum holding. I went to put a charge in the system and found my scale not working. I put a charge into the system until I found frost at the compressor. Once I saw frost in evacuated the system until the frost as gone. I powered the unit off and checked equalized pressures. The pressures are good. The unit is operating as designed.
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Arrived onsite for the refrigerator ice maker not working.
DRYER MAYTAG MEDC465HW0 "Arrived on site to replace heating element and electric control from previous diagnosis. Replaced element and control, tested unit, unit works good. Job complete."
REFRIGERATOR KITCHENAID KRFC604FSS02 Arrived onsite for the refrigerator FF section not cooling. During testing found that that the evaporator is covered in ice and the evap fan was not working. Will need to replace evap fan and thermistors and hv control . Customer also need a filter cap to be able to remove the water filter. ; ordrng 1 W11189114 (cap-filter)
REFRIGERATOR WHIRLPOOL WSF26C3EXW Arrived on site to diagnose a refrigerator that is not dispensing water. Found reservior frozen over. Thawed reservoir and tested unit. All is working properly at this time and no leaks were found at time of service.
WASHER MAYTAG MVWC565FW2 Arrived on site and inspected washer and found customer put their finger on the inside edge of the top panel cut. A new top will be needed to correct the issue.; ordrng 1 W11211509 (TOP)
DRYER WHIRLPOOL WED4850HW0 "Arrived on site to diagnose dryer taking several cycles to dry. Checked airflow in unit first. Used paper first and found no suction, but actually some air pushing back. Ran vent test tool and verified poor airflow. Advised to have maintenance check out vent to see if so,etching is stuck in it from construction. Call complete."
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived onsite for a refrigerator to install previously diagnosed parts. I installed a shim under the RR wheel and leveled the unit to get the doors even. The customer was satisfied with the unit. Call complete.
WASHER WHIRLPOOL WFW6620HC0 Arrived on site to install previous diagnosed parts. Removed failed control panel and installed new. Found same results. Gained access to control and found no DC voltage from control. Will need to replace main control. Office to schedule appointment when ETA is available on part.; ordrng 1 W11322905 (CONTROL)
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived onsite for refrigerator with broken door switch. Upon inspection I confirmed the door switch had broken off leaving a hole where the rocker switch should be. I replaced the switch and tested the unit. Unit is working as designed at this time. Job complete.
REFRIGERATOR KITCHENAID WRV986FDEM01 "Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I placed the unit in diagnostics and checked test #56 ad found E2 error code-ice maker motor lost position. I tested the IM in test #57 and it failed to harvest. I removed and replaced the ice maker and cycled the power to the unit. Retested the ice maker in test #57 again and it operated as designed. Tested the fill tube in test #45 and the IM filled with water. No water leaks observed during service, job completed."
WASHER MAYTAG MVWB850YW1 "Arrived on site to diagnose washer with leak from bottom. Ran unit and did not verify leak immediately. Hacked under the unit and found rust splatters all over the bottom of the unit. Tried to remove rotor and rotor bolt started stripping immediately. Saw rust water spots on bottom of rotor. Advised to customer we would need to replace rotor stater and bearing again. Advised its likely that the area the bearing seals to tub is warped or damaged and bearing keeps rubbing and coming loose.
REFRIGERATOR KITCHENAID KFIS25XVMS2 "Arrived on site for water leaking. Diagnosed a defective icemaker water leaking from icemaker assembly,replaced defective icemaker ran new icemaker through a cycle water filled icemaker no leaks."
WASHER WHIRLPOOL WFW70HEBW0 Arrived on site and ran water through diagnostic cycle again and finally duplicated water flow problem through hot water valve. A new valve assembly will be needed to correct the issue.; ordrng 1 W10599356 (water inlet valve)
RANGE WHIRLPOOL WEE510S0FS1 "Arrived on site ,for display flickering . Found some of the lights in display were dimming and or flickering . Ordering control w/ display . Please call to set return . ; ordrng 1 W10894098 (cntrl-elec)"
OVEN JENN-AIR JJW3830IM00 "Arrived on site for customer complaint of ovens not working at the same time, found failed console, I replaced console, unit tested good."
OVEN WHIRLPOOL WEE750H0HZ1 Arrived onsite and replaced inner door glass and cleaned oven for broken glass. All checks good. Unit is now operating as designed
DISHWASHER KITCHENAID KDTM354DSS4 "Arrived onsite to test unit for unit top rack not lock, found adjusters broken, replaced adjusters, test unit, unit works correctly, no leaks detected, job complete."
REFRIGERATOR JENN-AIR JF42NXFXDE02 "Arrived on site to repair sealed system, I replaced compressor, and dye filter drier, unit tested good and started to cool. Instructed customer to wait 24 hours to make sure it is cooling properly."
DISHWASHER WHIRLPOOL KDFM404KPS0 "Arrived on site and inspect the dishwasher and found signs of leaking on the left-hand side of the inside door panel. Took pictures. Found door gasket is compressed on the left upper corner and after resetting it it appears to be operating properly if issue continues a new door gasket will be needed to correct the problem, job complete"
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Arrived onsite for refrigerator lights not working. Replaced freezer light as that is the bottom of the circuit, all lights now operating as designed. Job Completed."
REFRIGERATOR WHIRLPOOL WRT311FZDM01 Arrived onsite for a refrigerator with the FC frosting and the RC not cooling correctly. I found the air tower not snapped in fully causing an air gap on the return air and the exhaust air. I corrected the air tower and it seals correctly. I found the refrigerator door twisted causing a large air gap on the bottom right side of the door. The door needs to be replaced. Ordering LW10642551 dor-fip. Office to RS.; ordrng 1 LW10642551 (dor-fip)
WASHER WHIRLPOOL WTW7120HW0 "Arrived on site for washer has power but will not run. Has an error and it wont run. Put washer in diagnostics and got F0E9 and F0E5 unbalanced load. Cleared errors and started diagnostics to test shifter, spin, and agitate. All tests passed. No leaks detected. Operating as designed."
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived on site and tested operation. Found ice door opening and closing properly. Found unit making very little ice and ice cubes are smaller than they should be. Tested fill after harvest cycle and found ice maker is not calling for enough water. Also found ice maker fan motor making a loud vibration noise. Unit will need new ice maker and fan motor to repair. Office to schedule return services for part availability. ; ordrng 1 WPW10300024 (icemaker) and 1 WPW10308033 (motor-evap)
DRYER WHIRLPOOL WED6600VW0 "Arrived on site and inspected dryer and found power is showing on user interface but it will not start. Found thermal fuse has failed after replacing thermal fuse dryer is heating normally but found restricted airflow, took one picture. Recommended that customer inspect it to the exterior of the home, job completed"
WASHER MAYTAG MVWB865GW0 Arrived onsite and replaced the slider and the gearcase. Unit is now operating as designed. All checks good. Advised customer on repair. Calibrated unit. Is complete.
DISHWASHER WHIRLPOOL WDF330PAHB2 Arrived on site for dishwasher dispenser being broken. I inspected the unit and work area. I found the dispenser latch broken. I gained access to the dispenser and replaced it with new. I tested the unit and found it operating as designed. Job complete.
REFRIGERATOR KITCHENAID KRSC503EBS01 "Arrived on site to install previous diagnosed part. Removed failed inlet valve and installed new. Tested dispenser operation and calibrated measure fill. All tested good, no water leaks detected."
REFRIGERATOR WHIRLPOOL KFIS29PBMS03 "Arrived on site for door seal issues. Found gasket not seating inside liner,removed glue residue on gasket and cabinet,reinstalled section of gasket to door,installed screws to liner to hold gasket in place.
DRYER MAYTAG MEDB835DW1 "Arrived onsite to test unit for unit making a loud noise, test unit found bad tension pulley, replaced pulleys with repair kit, test unit, air flow correct, unit working properly, no loud noise, job complete."
DISHWASHER MAYTAG MDB4949SHZ0 "Arrived on site to install previously diagnosed and ordered parts. Due to the tub being diagnosed as damaged and not allowing the door to close, I removed the tub and transferred all parts except the sump/motor assembly. I installed a new sump/motor assembly ad once I had the new tub back in its space in the cabinets, I went to install the door and found it would not close. I found that both hinges are badly bent and will need to be replaced. Also found the dispenser door is broken and will need to be replaced. I am ordering the hinges and dispenser, along with a CNOTE-LSO PER CUSTOMER REQUEST. as all parts are available at the office. Unit left unplugged and the door off due to safety. ; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST ) and 1 W10861000 (detergent dispenser) and 1 WP8534853 (door hinge-RIGHT SIDE) and 1 WP8534854 (door hinge-LEFT SIDE)"
REFRIGERATOR WHIRLPOOL MSS25C4MGK00 Arrived on site for ice maker not making ice. Customer informed me that the ice maker started making ice again prior to my arrival. Tested inlet valve and tested good. One of the connectors was loose on the inlet valve. With the ice maker now working and the inlet valve not being plugged in completely I replaced the water inlet valve and ensured the connectors were fully connected to the valve. No leaks detected. Job completed.
ICE MACHINE KITCHENAID KUIX305ESS2 "Arrived onsite for ice maker not receiving power. Upon arrival found outlet tested good but pump did not. Drained water from unit with shop vac. Removed and replaced pump. Tested unit, unit tested good with new pump. No signs of leaks detected during service. Job Completed."
WASHER KENMORE 110.269225 "Arrived on site to diagnose washer that was stopping in cycles, customer said lid had to be slammed down at times to get it to work. On arrival found no clicking from the original lid switch. Replaced lid switch and retested. Unit is working as designed and no leaks found. Call complete."
MICROWAVE WHIRLPOOL AMV2307PFS3 Arrived onsite for unit not heating. Tested unit. Noticed that speed to the fan would not turn on. Ordered part. Office to reschedule ; ordrng 1 W10825649 (motor-fan)
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Arrived onsite to install previously diagnosed parts I installed the new RC evaporator cover. After install I heard the fan and compressor turn on. I advised the customer to keep an eye on the unit and let us know if anymore issues arise.. Job complete.
OVEN WHIRLPOOL KFDC558JSS00 "Arrived on site to inspect range oven temps. Upon further inspection, customer advised that the large oven is taking longer to bake food and the cooktop flames are too high. Using my multimeter, I placed my thermal lead in the middle of the center rack and tested temps on Bake at 350 degrees. My average temp reading is 357.8 degrees. I tested the cooktop and all of the flames were too high and the front left and right burners had very large wild flames. I checked the orifices (propane) on the two outer front burners and found the wrong orifices for the small flame. Replaced the orifices with the correct orifices and retested and the burners are operating as designed. I adjusted all burners flames. No gas leaks detected during service, job completed."
REFRIGERATOR WHIRLPOOL GS6SHEXNL00 "Arrived on site for customer complaint of water dispenser leaking after filter was installed, found air in he line, I purged water line, unit tested good."
REFRIGERATOR KITCHENAID KSSS48QMX00 Arrived on site for no ice,icemaker ran through a cycle didnt fill,bypassed icemaker water working diagnosed a defective icemaker. Installed a new icemaker ran harvest test passed water filled icemaker.
VENTHOOD UNKNOWN WVU37UC0FS0 Arrived on site for vent hood burning smell. I inspected the unit and work area. I found the blower motor not coming on. I gained access to the blower motor and replaced with new. I tested the unit and found it working. Job complete.
MICROWAVE GE JVM1850CF001 Arrived on site to diagnose microwave with a fan that is running when the door is closed. Tested unit and found shorted control.
MICROWAVE WHIRLPOOL WMH32519HZ4 "Arrived onsite to test unit for unit not operating correctly, test unit, found lower switch holder not secured in place, secured lower switch holder, test unit, unit heating correctly, unit working properly, job complete."
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site to diagnose washer that didnt appear to advance to rinse cycle. I was accompanied by 2 maintenance reps. Put unit in diagnostic mode and checked for codes. Only,code present was LONG FILL code, and I found the water turned off. Turned water on and continued diagnostic. Found a large amount of fabric softener in the tub and softener cup, which causes suds to get trapped in the pressure line. Blew out pressure sensor line. Unit finished diagnostics with no codes and everything properly. Issue likely stems from bad water pressure from valves being off / low flow or the unit is off balance / overloaded. First recommendation is to run AFFRESH cleaner through the unit to remove the buildups of soap and softener. Second is to reduce load size and make sure they are balanced loads utilizing the proper cycle selections. Customer can find use and care guides at whirlpool.com or maintenance may be able to provide them with one. All is working as desig
ICE MACHINE KENMORE 106.895837 Arrived on site for ice machine stuck in cleaning mode. Had customer power unit on at circuit breaker. Powered unit off from control and on. Performed diagnostics mode and tested all operations. Found smart valve not registering reservoir when full but shutting off at 4 minutes. Found all pumps and thermistor working. Ran unit in normal mode and found all tested good.
REFRIGERATOR WHIRLPOOL WRF535SWHW00 "Arrived on site to inspect refrigerator noises. Upon further inspection, the customer advised that the unit is making a crackling noise and mainly at night. They provided a video of the noise and it sounded like something was cracking. Customer also pointed out a damage to the outer right panel that was done during installation (photo). I placed the unit in diagnostics and tested the compressor and condenser fan and found the unit making the crackling noise when the fan came on. I pulled the unit from the wall enough to see the power cord and find the warning label on the power cord hitting against the wall making the crackling noise. I wrapped the label around the cord and secured it with foil tape and advised the customer of my findings. Unit is operating as designed. No water leaks observed during service, job completed."
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Arrived onsite to install previously diagnosed parts. I installed the diffuser and the unit is working as designed at this time. Advised the resident to keep an eye on the unit and give us a call if there anymore issues.
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived onsite to install previously diagnosed parts. I installed the outer door panel and tested the unit through diagnostics. All tests passed and no leaks were detected during time of service. Job complete.
REFRIGERATOR KITCHENAID KSSC42QMS03 "Arrived on site for refrigerator ice maker dumping ice and most not dumping in ice container after previous ice maker repair . Inspected unit and found wrong ice maker installed in unit and did not have chute connected to ice maker(see SD-pic). Removed wrong ice maker and installed new. Monitored cycle operation. All tested good, no water leaks detected."