Sherri - Austin, TX
Araceli - Leander, TX
The very best ever in every single way
PhilGB - Georgetown, TX
I just cannot say enough how impressed I am with this company. We recently had two back-to-back appliance problems - ovens and washer. Our tech, Jonathan, was a true expert on both Whirlpool and Maytag. He not only knew how to repair the appliances, but he gave us several good tips on how to use them better. I had left online requests for another local servicer that I had used before but got no answer. Then I called that servicer and was promised a call back from someone in repair. That never happened. What a difference to call Appliance Express: the lady took my information AND scheduled the service call AND told me who would come. She told me that based on my description, the tech would try to bring appropriate parts. In other words, one phone call was all I had to make. The company followed up with automated reminders and confirmations. When there was a potential delay, they let me know. When the washer broke while waiting for the final service on the ovens, they worked with me to do both appliances at once to save me money. This company excels like no other in communication and quality of service. And it's a family-owned, Georgetown, Texas business. Communication is a really big deal with me. If I call a business and want to give them my money, and they don't even respond right off the bat, why would I deal with them? Appliance Express gets it.
Great Service, Would Hire Again!
Yao - Cedar Park, TX
Lou was sent out as a response to a Whirlpool ticket. I understand that AES is a contractor for Whirlpool in my area, and Lou provided excellent customer service. He was timely and personable, answered all of my layman questions and took the time to discuss my options and was thorough in checking out my appliance problem. Would definitely recommend to anyone who is experiencing trouble with appliances and isn't handy themselves.
Technician very knowledgeable
Martha - Leander, TX
Great customer service
Tommy is professional and explains what is going on!
Linda - Horseshoe Bay, TX
John - Georgetown, TX
Jonathon was prompt. He had everything needed for the repair issue. Very impressed with appliance express.
Charlotte - Austin, TX
Leonard Cantu was very professional and knowledgeable.
Jo - Marble Falls, TX
Anne - Cedar Park, TX
Lou was very knowledgeable and made repairs to our Kitchen Aid oven in a timely manner. Very organized and and cleaned up everything nicely.This was a warranty repair, but we were able to get an appointment within two days of calling Appliance Express.
Blu Laundry Rentals - Austin, TX
Scott is always so good. Always on time and very efficient. I tried to give him a hug but he is all business. What a great guy.
Courteous and prompt
Marilyn - Seguin, TX
Service man was very courteous and completed the repairs quickly.
Bryan - Leander, TX
Bob - Georgetown, TX
1st tech diagnosed the problem and ordered warranty parts. I paid for the service in advance. The parts were not available and rescheduling was necessary. The next appointment brought the service manager and a tech with an additional part they suspected was bad based on previous experience. Both parts were replaced and they returned and leveled the refrigerator to its proper location. Service as timely and better than expected
Tommy was fabolous!
Chad - Georgetown, TX
Chris - New Braunfels, TX
Rose - Seguin, TX
Diego was very professional, extremely knowledgable in regards to the repair he was conducting on our washing machine. Provided us information on products to purchase to help maintain our machine. Answered any questions we had in a polite manner. He is a neat, clean and very organized individual. Wonderful Job performed and represented your company very well. Keep up the wonderful work you do!!!
John - Round Rock, TX
Predictably, Excellent Service
Kathleen - Austin, TX
Once again Paul helped make things right again. It is a pleasure to do business with Appliance Express.
Frederick - Georgetown, TX
Our service technician, Tommy, completed the work on our range and dryer with speed and accuracy. He is a great representative of your company.
Great Service for refrigerator
Jo - Austin, TX
Arrived on time and did an incredible job!!!
Very communicative and quick to fix
Gisele - Leander, TX
James C has been our best repair person ever!
Mel - Cedar Park, TX
Technician was prompt and accustomed diagnosed my unusual issue with my washer. I highly recommend him.
Ivania - Austin, TX
Lou is awesome! He took the time to share some things he knew about the dishwasher appliance - For instanced, I had mentioned that I didn’t like the placement of the utensil rack and he showed me an alternative way to hang it. He was very professional and courteous.
Rikki - Waco, TX
Neither trip was good to me. never sent correct part just adjusted door w tool still don’t think it hold all heat inside or shuts properly.
Susan - Round Rock, TX
Most excellent service! Tyler was very courteous and professional. He was able to quickly diagnose and fix our ice maker.
Kathernie - Austin, TX
Not all appliance services work on the particular Maytag Washer model that I have and referred me to Appliance Express. From the first contact, all interactions were pleasant. Especially like the one year guarantee.
June - Austin, TX
The service was great. My questions were answered.
Great service!!! Warranty
Anita - Georgetown, TX
Whirlpool Frige Repair
Joe - Austin, TX
Had both frige and dishwasher repaired. Dishwasher was repaired the day repair person showed up, but the frige wasn't repaired until part was received 5 days later. Good thing we had a spare frige, as 5 days is a long time if you have a large family. Not to mention 25 cubic feet worth of groceries is a lot of food to store in ice chests .
Excellent Service from Paul
Andrew - Austin, TX
Charles - Round Rock, TX
The second repair call was the charm. Tyler was very knowledgeable, explained everything fully, homed in on the problem right away and fixed it promptly. If we have any other problems we would specifically ask for him. Don't really know how to rate the cost/pricing of the service since this service call did not require a payment...so I guess in that sense it was 5 star.
Thomas Lott is a cordial, competent repairman...a positive for your company!
Jim - Horseshoe Bay, TX
Joanna - Austin, TX
Michael - Austin, TX
Timely. Nice guy. Got the job done!
David - Bastrop, TX
very pleased with his work
On Time, Knew what he was doing, Pleasant Man, Dressed nicely
Cecil - Round Rock, TX
This person is a keeper. In my view, he represents your company very well. He was on time. There is absolutely nothing to say that is wrong with Mr. Bare. I especially like the way the appointment and follow through done by your company.
Austin - Hutto, TX
Andy was very helpful in resolving the issue with my microwave and worked with me to make sure that it got properly billed to warranty!
Great Repair Experience
Christopher - Hutto, TX
Awesome Service, very friendly, professional, and on time. We could not be happier with our repair experience. Andy was excellent and we sincerely appreciate his efforts.
Audrey - Round Rock, TX
Installer was polite, helpful and quick!
Outstanding customer service
Robert - Georgetown, TX
Your company was prompt and efficient.
Becky - Leander, TX
Very professional, great service, got right to the problem and solving the issue on a new GE washer
Cynthia - Horseshoe Bay, TX
Tiffany - Killeen, TX
My technician did a wonderful job.
Elizabeth - Round Rock, TX
Judi - Lakeway, TX
Paul diagnosed and resolved the problem quickly. Very polite!
James - Round Rock, TX
First Attempt at Repair
Charles - Round Rock, TX
We had a first service call to repair a KitchenAid dishwasher door that kept popping open during the beginning of a cycle, i.e., the latch did not hold. The repair worked initially, but a few days later the door kept opening during the cycle...the light on the door kept flashing and the cycle did not continue. We had to put a device under the door handle, held by a heavy object to keep the door closed so the cycle would complete. The repair did not work and we called to set up another appointment. The rest of the survey could not accurately be completed: - Service quality was initially fine but then it did not actually fix the problem - There was no charge for the service, but the service/repair did not work. How do you rate that? - The rate with respect to convenience is irrelevant because the repair did not fix the issue. Who cares about convenience since we were inconvenienced by having to set up another appointment for another repair call. We did not have to wait too long to get a second appointment, so that was a good thing.
Shaya - Austin, TX
Great work ethic and friendly attitude.
Stephen - Georgetown, TX
Very professional and thorough service done in a timely manner.
Angelia - Georgetown, TX
James was efficient and thorough. He did a great job.
Great, quick service
Abby - Georgetown, TX
Ron - Georgetown, TX
Dave - New Braunfels, TX
The technician brought the part with him that he suspected was the problem based on the description of the problem.
service ice maker
Thomas - Georgetown, TX
Steve was impressive in his analysis of the problems.
Daniel - Georgetown, TX
Very Professional & Excellent Service
Marlene - Georgetown, TX
Quick and easy to make an appointment. Tech was on-time and very professional. Highly recommend!
Moshin - Leander, TX
Great service. James was always on time and very professional. Great company and great employees!
Very friendly and great service!
Troy - New Braunfels, TX
Rhonda - Leander, TX
Lou is truly amazing! Great service! His willingness to share his knowledge and explanation of every detail was refreshing! I truly appreciate how he treated me as a first time customer.. I will recommend him to anyone!
Fast and efficient service!
Eric - Spicewood, TX
Paul quickly found and repaired the issue we where having with our refrigerator. He was very informative during the process as well.
Ann - Granger, TX
Cost not applicable because fridge still in manufacture warranty. Andy was very well mannered, did an excellent job.
Joanne - Canyon Lake, TX
Excellent Service, and Excellent Customer Service.
Price - Bee Cave, TX
Omar - Austin, TX
Lou is friendly & professional. He takes into consideration what could happen next to an appliance and thus, he goes the extra effort to replace certain parts to alleviate future work. Thanks, Lou!
He was very helpful and answered all our questions.
Jesse - New Braunfels, TX
Adrian - Kyle, TX
Very good experience gentleman they did a good job on my dryer
Kimberly - Austin, TX
Great customer service ~ requested this company for warranty repair
Donna - Temple, TX
I highly recommend this company for your appliance repairs!!!
Abdul - Austin, TX
Job was completed quickly and professionally the Tec was very nice and pleasant
Stacie - Leander, TX
Becky - Fischer, TX
Lincoln - Kyle, TX
Very knowledgeable and courteous
Adrian - Round Rock, TX
Paul - Pflugerville, TX
The service people were polite and professional. HOWEVER THE FIX DID NOT CORRECT THE PROBLEM!
Initial call on new refrigerator.
Richard - Austin, TX
New installation. Had a concern about quality of water being dispensed through the front door of the refrigerator. Turned out to be a non problem.
AMAZING Customer Service
Laura - Austin, TX
Scott was amazing, great personality and made sure everything was working before he left. He made sure i was happy with the service and did not have any questions before he left. Would definitely recommend and use again!
Michael - Belton, TX
Kristen - Georgetown, TX
The technician was very nice and courteous. He did the job well and quickly. Showed up when they said he would.
Leo - Georgetown, TX
Great service. Knowledgeable tech.
Great Service - Prompt - Courteous
Olga - Austin, TX
After checking out our appliance & electrical system at home, it was determined that the problem required an electrician to solve.
Excellent service and on time.
K.P. - Austin, TX
Clif Leatherwood of Appliance Express is very knowledgeable and he answered all our questions. He also give a lot of good information.
Kenny - Kingsland, TX
I was very pleased with my service call. Very professional, knowledgeable and helpful
Ahmad - Austin, TX
Tammie - Canyon Lake, TX
On time, friendly, fast. Luckily was a fast repair.
Friendly and Quick
Dan - Austin, TX
Diagnosed the issue immediately. Was personable and quick.
Laura - Austin, TX
Joseph was great. He came out to see if there was any hope to save my Samsung washer. Unfortunately there was no saving the unit, it was too old and the main part was no long manufactured. Although there was not much to do to help me with the current issue, Joseph took the extra time to give me some amazing tips on how to keep my Whirlpool Kitchen appliances working well. I loved the quick tutorial and I feel lucky that Joseph was assigned to my repair. Thanks again.
Charles - Georgetown, TX
Excellent service and knowledgeable service representative.
Delise - Spicewood, TX
Super nice , job done fast
Carol - Leander, TX
Super nice repair man, Job was done promptly
Alvin was great
Paula - Trenton, TX
Alvin was curtious and very professional.
Carl - Bastrop, TX
He was curious and professional, I know who I will call when I need help again
Malathesha - Austin, TX
So professional and efficient service
Katherine - Georgetown, TX
Richard - Leander, TX
Great employee and fast!
Sheryl - Austin, TX
I really liked the ease of scheduling service, and the excellent communication. The service technician showed up on time and was very courteous.
Really Great Results!
Mary - Georgetown, TX
My Maytag washer is not the latest model so I was VERY impressed that Steve, the tech, had the part we needed in the truck that very day!!! No long wait for a part to be shipped in. No having to schedule yet another afternoon where I had to leave work early! Steve is a great person and I was very comfortable having him in my home.
Jan - Lakeway, TX
For a follow-up to our new appliance glitch, the service call was punctual and informative.
Lydia - Hutto, TX
The young man was courteous, well informed, helpful and did a great job!!!
Gary - Austin, TX
Leo was simple great. For any future repairs I will definitely request this tech!
Nancy - Austin, TX
Wes was an excellent technician. He hung in there until my issue was fully resolved.
KitchenAid Refrigerator Electronic Board Repairs
Ken - Austin, TX
Serviceman arrived timely and was courteous. The light buttons on the inside top panel were blinking and not working. He replaced the board in 15 mins and all was well. Bill was more than $300 and charged a flat hourly fee. Works well now. The only downside is the bill. $300 for a 15 min repair? Can’t the manufacturer make a reasonably priced control panel? Appliance Express is a good and reliable service company we have used several times.
Sarah - Austin, TX
Great service. Good attitude.
Diane - Austin, TX
Happy to say the problem has been corrected.
Great and fast service
Isaac - Austin, TX
Luis quickly resolved the leak in my ice machine. He was kind and very helpful wi showing me what happened.
Yi - Leander, TX
Angela - Kyle, TX
The young man gave me some advice, about my appliances.
Michael - New Braunfels, TX
1st rate. Communication and service were outstanding.
John - Austin, TX
Robert and RJ were very professional, knowledgeable and courteous. They took care of the problem with the washer and had to order a part for the dryer. I would use them again.
Gerald - Kempner, TX
We have had 3 service come to fix one problem, the spin cycle leaves the clothes sopping wet. I am sure there are steps they have to go thru, but it a very inconvenient process for us. Each tech goes thru their troubleshooting book and figures that is the problem, but alas, we call to make another appointment for a tech to come and try to fix problem.
Diego did great job
Jerry - New Braunfels, TX
Lydia - Kingsland, TX
Great Service and good knowledge
Rohan - Leander, TX
Lou came in and found the problem right away with my dishwasher he also gave us enough knowledge on what to use and not to use to keep the dishwasher safe.
Bill - Georgetown, TX
Ice maker stopped working January 31, (New door was ordered) refrigerator & freezer both stopped working March 12. It’s now March 29 and neither Appliance Express nor Whirlpool have repaired our refrigerator freezer. Jonathan was only one of the AE techs involved. Whole experience has been a nightmare.
Zack - Austin, TX
Lou did a nice job. I recommend him!
Loren - Round Rock, TX
On time and very quickly done.
"5th - Austin, TX
Great, friendly service
Ernest - Seguin, TX
Robert showed up when he said he would. He and his trainee were very polite and friendly. They explained to me what they did before they left and left some contact information with me in case I have any problems in the future. Great service!
Diane - Austin, TX
Cliff fixed the washer, he was very personable, we felt like he truly wanted to find the solution and with persistence, he did.
Robert - Killeen, TX
Brinda - Elgin, TX
Joseph was very professional, thank you Joseph!!
Mark - Georgetown, TX
I very much appreciated the pre-appointment texts, emails and phone calls to keep me informed. Tyler was fast and very respectful and professional. Great job, folks!
Jason - Georgetown, TX
Tommy was on time, knowledgeable, and very friendly. He worked quickly and got the job done fast.
Professional and knowledgeable
Janet - Austin, TX
More flexibility on service time for working folks
Francis - Austin, TX
Super Customer Service
Suzanne - Austin, TX
Steve was so nice and helpful. He went out of his way to go to Home Depot and get me a new dryer cord to replace the one that melted. Also made sure to contact me on his way here.
Andrea - Austin, TX
Great service. Paul is totally professional.
Jeff - Salado, TX
The service tech was very polite and he set to work immediately. Within minutes he fixed our problem. I would use Appliance Express again and I’ll tell my friends too!
Pamela - Austin, TX
GREAT SERVICE! GOT THE JOB DONE!
Keith - Marble Falls, TX
Daniel - Bastrop, TX
Riverview - Austin, TX
Techs know what they are doing with this new technology on appliances.
Len K - Round Rock, TX
All the service techs were very polite and professional. However, it took four visits from four different techs to get my problem fixed. Despite the inconvenience of making multiple appointments I would definitely use Appliance Express again. I appreciate them keeping in contact with me throughout the process and for keeping their time commitments. My appliance is working great now.
Starlight - Manor, TX
Jackie - Hereford, TX
Douglas - Hereford, TX
Cynthia - Austin, TX
Excellent fast Service
Andy - Lakeway, TX
THE TECH WAS AWESOME!
William - Lexington, TX
THE ONLY ISSUE I HAVE IS THE ACTUAL COMPANY NOT DOING WHAT I WAS TOLD WOULD BE DONE. THE TECH IS VERY ATTENTIVE. THE COMPANY JUST DID NOT SHIP THE PARTS I WAS TOLD.
Ros - Kingsland, TX
CLIF LEATHERWOOD is an excellent service technician who is very knowledgeable and efficient, plus being very friendly and well groomed. All and all, I guess we could not ask for a better repair experience on our Whirlpool washing machine.
Travis - Austin, TX
Perfect experience. . Appliance Service fixed my washer quickly and with excellent communication from start to finish.
Candice - Liberty Hill, TX
Both times Jonathan has visited us he was very prompt. He was especially good at explaining what he was doing and why
Irina - Elgin, TX
Appliance Express did a great job fixing my washer.
Gerald - Spring Branch, TX
Chancy - Leander, TX
Repair of Whirlpool Refrig
Terry - Leander, TX
Paul got here on time and jumped in and diagnosed the problem quickly. Pulled the ice maker out and discovered a small piece of styrophone had clogged the water fill for the ice machine. Remove the styrophone and re installed everything and all worked perfectly!!!!! Very easy going person and he loved my dogs!!!
Homeowner - Kyle, TX
Homeowner - Kyle, TX
Very professional experience overall.
Dependable, great service!
Andrea - Austin, TX
Appliance Express quickly solved the issue with our refrigerator after another company failed to do so.
KtichenAid refrig repair
John - Austin, TX
Luis quickly diagnosed the problem, had the required parts, and was quick and effective in his service. Very satisfied.
Vicki - Lago Vista, TX
When we needed a warranty call and the first assigned vendor failed to get the job done, Appliance Express stepped up, fit us into their busy schedule and got the job done quickly and efficiently. The tech was knowledgeable and friendly. This was really great service and I wouldn't hesitate to call them again.
The way it should be done!
Lamont - Killeen, TX
Al was professional and proficient. Within minutes he found the issue and switched out the required part. Once he was done he took the time to turn on the system and ensure it worked as it was supposed to. Great service!
John - Georgetown, TX
Gary - Austin, TX
Joseph is quite competent & professional. Great communications by Joseph & the entire team at Appliance Express. Kind of weird that I requested Tyler to return to work on same oven, was assigned Scott (via email), and Joseph showed-up at the door (after introductory phone call)....
Excellent Service, On Time and Knowledgeable
Anthony - Austin, TX
I appreciate the inspection and recommendation I received and followed through with the recommendation.
Great service every time!
Elva - Del Valle, TX
Wesley Prater as well as other techs with Appliance Express have provided good, professional advice & service.
Peter - Liberty Hill, TX
TM - Pflugerville, TX
After having another shop diagnose our washer issues as a transmission issue, I contacted Maytag and they decided to warranty the problem. They made arrangements with Appliance Express. I knew I didn’t agree with the diagnosis of the first tech, but was happy to see that the second tech sent for repairs (Steve), was able to make his own diagnosis and repair the issue with parts on the truck. I would definitely call and request Steve again!
Kristi - Round Rock, TX
Tyler was very helpful, informative and fixed our appliances.
Great service, excellent work
Al - Austin, TX
Luis was polite, efficient, and explained the repair and replacement.
Julia - Kyle, TX
Loved our technician!
Good Service By Technician
Beth - Leander, TX
Great service, used for warranty on microwave! Tech was knowledgeable and fixed the issue.
David - Kyle, TX
Great experience and service
Palma - Leander, TX
Debbie - Temple, TX
The guy who came out was fantastic! Took the time to find the issue and fixed the problem - no more squeak in the washing machine!
V - Wimberley, TX
Got it done quick loaned me a screwdriver and had a great conversation
Skyloft - Austin, TX
Very good service and very nice guy
Craig - Temple, TX
Will definitely call them again, if needed.
Deanna - Lago Vista, TX
Technician was professional & friendly. Customer service was great!
Awesome! Very professional
Guillermo - Austin, TX
Great Employees and work
Calvin T - Liberty Hill, TX
I've had great experiences with the work and employees, as well as scheduling
Great Service, Precision Troubleshooting!
Jeremy - Kyle, TX
The repair man was able to quickly diagnose that my dryer has no issues and the issue was with the power outlet not providing enough power to the dryer. Once I fixed the outlet and the power issue the dryer began working perfectly again. Thank you Appliance Express for the great work!
Best Tech Ever!
Chris - Belton, TX
Al is the best!!
Kelley——-Carol Allbritton - Johnson City, TX
Very pleased. Friendly, professional repairman. 👍👏⭐️⭐️⭐️
Lou is top-notch
Danielle - Round Rock, TX
I am sure everyone raves about Lou Soldan, so add me to the list. The man is top-notch. He was very informative, welcomed questions, very courteous and engaging. Lou is now our guy. We hope to be able to request him in the future.
Excellent Service ( It was an ice maker problem; he fixed it fast !
Tom - Austin, TX
The ice maker problem was in the lower bin. behind the French door...Luis diagnosed it quickly and repaired it in a few minutes ! It was a "warranty" repair so there was no charge !
Great service but did not receive a summary of work done.
Myron - Austin, TX
Service representative was great.
Reviewer - Austin, TX
Friendly and knowledgeable. My repair was done under warranty.
Quick and efficient
Dan - Killeen, TX
Laura - Round Rock, TX
Lou is very knowledgeable and experience for this field.
great service, good info.
Camden - Austin, TX
price seems high
Alison - Temple, TX
Wonderful service and very kind!!!!
Very knowledgeable, professional, and friendly
Margie - Austin, TX
The Problem persists
Steve - Austin, TX
Whatever Tyler do to attempt to resolve the issue, there is still an issue
Larry - Rosebud, TX
Steve was very courteous and knew exactly what to do. I am very pleased.
Christie - Austin, TX
Angela - Austin, TX
Fantastic service. Knowledgeable, professional, quick, clean!
Hannah - Dripping Springs, TX
Brandon was here for all of ten minutes. He quickly deduced the problem and replaced the faulty part.
An amazing experience as always
David - Killeen, TX
Arthur has always been overly friendly, courteous and professional. He calls prior to his arrival and gives technical advice and best practices from what he has observed.
Josh - Austin, TX
Kb - Round Rock, TX
Tina - Temple, TX
Great service - professional and personable.
Linda - Elgin, TX
It took 2 visits due to the replacement parts box was incomplete - not Joseph’s fault.
Donald - New Braunfels, TX
Julie - Austin, TX
Paul’s been out twice and both times nothing has been required to be fixed. He was super helpful in showing me how to run a diagnostic cycle to understand what’s wrong with the dishwasher, interpret the failure codes, and reset them. Would highly recommend and will utilize when we actually have a repair required.
Very professional and outstanding service !
Belinda - Georgetown, TX
I was extremely pleased with the efficiency of setting up an appointment and getting my washing machine fixed.
Very knowlegable and quickly fixed our Appliance.
Betty - Pflugerville, TX
My husband had a detailed conversation with Tyler and was very impressed with all his excellent service provided. We will definitely use your service for any future issues.
Meryl - Austin, TX
Betty - Georgetown, TX
We were told that we had an initial cost of 109 and any repair would be absorbed into that yet when tech found no issues we paid over 150 total for calibration of oven... and nothing was wrong. Not the techs fault. He was a nice guy!
Karen - Dripping Springs, TX
Not a good experience at all. Brandon came out he was early as his previous client canceled. That was fine however he kept calling to see if I was home yet. I had 11 to 2 slot he called me at 9:20 to come early. He easily explain what was wrong with the oven. Of course the microwave light worked when he was here as a sometimes, is when you call someone for repair. Regarding the washing machine, I told him what was wrong you told me it was probably the timing chain instead of looking at anything he pulled up the part and told me it would be over $400 to fix it. I wrongly assumed something might be looked at instead of just a price quote to fix what was never even checked. In regards to the following comment on price of service it was under warranty so that doesn’t count. Please know that Erica was fantastic and the customer service and arranging the appointments process. I wish there were other options
REFRIGERATOR WHIRLPOOL WRF990SLAM02 Arrived on site for UNIT STILL NOT COLD ENOUGH TO KEEP THE ICE FROM MELTING. Placed in diagnostics and ran test 36 and got not cooling error. Found the freezer compartment section tower frozen over. Used steamer to defrost evaporator and tower in freezer section. Placed in diagnostics and no more errors came up in test 36. All thermistors passed. Fridge cooling as designed. Call complete.
MICROWAVE GE DVM7195SF1SS Arrived on site for LIGHT/FAN WILL TURN ON RANDOMLY BY ITSELF- SOMETIMES WHEN PUTTING FOOD IN WILL TURN ON BUT>>Found door was at the wrong angle. Adjusted the hinges to line up the door correctly. Tested microwave numerous times to ensure the microwave was operating as designed. All tested good.
RANGE WHIRLPOOL WFG320M0BS3 Arrived onsite for previously diagnosed parts. Removed and replaced gasket. Tested door operating. Unit is operating as designed. Job Completed.
MICROWAVE GE PEB9159DJ2WW Arrived onsite for a microwave that wont start cycles and has no power. Inspected unit and work area. Found unit not turning on. Tested polarity at the plug and found proper polarity. Went to remove microwave outer cover and found a screw stripped on the back left hand side of the unit. Tested resistance through all the door switches and fuse and all came back good. Tested voltage at the control and found no voltage. Traced voltage from the power cord through all elements. Found cavity Thermal cut out burnt and bad. Unit will need TCO for repair. Ordering part and office will need to contact customer about return date. ; ordrng 1 WB24X27107 (thermostat)
WASHER MAYTAG MVWB835DW2 "Arrived to inspect washer with NO POWER.Confirmed the complaint and attempted service test mode and the unit never powered on.Customer had a blanket stuck inside the unit that was her final wash before the unit went dead.The unit had the proper voltage from the outlet, but still never powered up after several attempts.Ordering authorization, the console, control and will return with the latch.Office to reschedule the customer for return visit due to parts availability.Needs more work ; ordrng 1 AUTHORIZATION (FOR PARTS NEEDED) and 1 W11112656 (console) and 1 W11112658 (cntrl-elec)"
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Arrived on site to replace control, after replacing, unit tested good."
VENTHOOD MAYTAG UXT5236BDS Arrived on site for venthood filter latch broken. Inspected unit and work area. Found latch broken from housing. Removed latch and installed new. Tested all operations. All tested good. Spoke with customer user care guide.
OVEN WHIRLPOOL WFE320M0JS0
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site to follow up on squeaky freezer door. Applied grease to slides, since when slides ice over and are thawed it will remove the lubrication. Greased slides and replaced door switch that had shorted out from getting water in it. All is now working as designed. Call complete."
DISHWASHER GE PDW9980N00SS Arrived on site and tested operation. Unable to duplicate exact leak but customer stated the unit kept filling with water after breaker turned off an door opened indicating failing valve. I did find the insulation in door getting wet while cycle running. Removed door and found leak coming from smart dispenser motor. Unit will need new valve and dispenser motor assembly to repair.; ordrng 1 WD12X10384 (dispensing det asm)
RANGE WHIRLPOOL WFG505M0BS3 "Arrived in n site for range oven not heating. Performed diagnostics and tested oven operation. Found no response from igniter. Measured ohms on igniter and found opened. Removed failed igniter and installed new. Tested operation and found control not sending voltage to igniter. Removed failed control, and installed new. Tested operation. All tested good."
REFRIGERATOR KENMORE 106.5113921 "Arrived to inspect water leaking from unit.Confirmed the complaint and found the freezer compartment was iced over, on both the evaporator cover and a massive ice buildup by the drain preventing the bottom drawer from being removed from the unit without damaging the unit.Unit was set on 45 degrees in the refrigerator compartment and 0 degrees set in the freezer compartment.Due to the ice buildup I will return with all previously ordered parts.Unit lighting in both compartments flickers and will need to be replaced for unit to function properly.; ordrng 1 WPW10515057 (light FREEZER ) and 1 WPW10515058 (light REFRIGERATOR )"
WASHER WHIRLPOOL MVW7232HW Arrived on site for washer trip the breaker every time the machine was used. Upon arrival customer stated that they have been having a lunch which is at the house in various parts of the home and a lot of it started around the same time and before the washer was installed. Con further diagnosis of the washer I realize that you could barely turn the washer on without the breaker tripping and cannot run any diagnostic tests. I was able to find a dedicated outlet away from the washer to plug-in and was able to run test and verify that they were no error codes are indications that of any issues but the main control was not always responsive to certain tests are then replace him a control and retested and reassembled the unit verified everything is functioning as designed I did inform the customer that they will need electrician to figure out what was causing the issue with the rest of the house in the washer. Call complete
REFRIGERATOR WHIRLPOOL MFI2665XEM7 Arrived on site for refrigerator needing previously diagnosed icemaker. Upon arrival I didnt see the note that the customer had pre-paid the repair in advance so I went ahead and went in and disassembled and install the new icemaker that was needed I then re-tested the icemaker repeatedly on more than five test to make sure that it would feel exactly the way it was needed and nothing more and nothing less unit work every single time it was tested and I saw no signs of the water inlet valve wheeping into the icemaker. Call complete
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site for a dishwasher with broken stoppers and dispenser. Found both parts were failing and needing to be replaced. Replaced both parts and tested unit. Unit is now working as designed. No leaks observed at time of service.
REFRIGERATOR JENN-AIR JFC2290VEM8 "Arrived on site for customer complaint of ice maker not working, found failed ice maker, I replaced ice maker, unit tested good.
REFRIGERATOR KITCHENAID KRFF707ESS01
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 "Arrived on site for refrigerator leaking water. Inspected unit and work area. Found evaporator drain line frozen. Removed ice buildup on drain pan. Gained access to drain line. Removed drain and check for objects stuck in line. None found. Poured water down drain and found draining. All tested good, no water leaks detected."
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site dishwasher not drying dishes. Inspected unit and work. Found rinse aid empty, customer stated that they do not use rinse aid due to chemicals. Measured incoming water temperature at 120°. Performed diagnostics mode, found error code 5-2 door stuck closed. Monitored test cycle and measured amp draw to element at 7. amps. Tested for hot temperatures at end of test cycle. Called Whirlpool tech support and spoke with Robert. He stated unit is operating as designed. (Sr#772971256). Spoke with customer on purpose of rinse aid and user care guide. All tested good, no water leaks detected."
COOKTOP JENN-AIR JGCP436HM00 "Arrived on site to test unit for RR burner not igniting. Found spark igniter not plugged into spark module. Plugged spark igniter in, tested unit, unit is now igniting like designed. No leaks detected at time of service. Job complete."
OVEN WHIRLPOOL WOS51EC0HS02 Arrived on site to test unit for not mounted right and heating issues. Found screws were behind mounting points instead of through. Customer noticed trim pieces were missing. Secured screws and customer wants trim pieces for both left and right side. Unit is heating as designed. Needing both left and right trim pieces to fix issue. Office to reschedule.; ordrng 1 W10536160 (cover) and 1 W10536160 (cover)
REFRIGERATOR WHIRLPOOL WRS555SIHZ03 "Arrived on site to test unit for no ice production. Found no signs of door harness damage. Ice maker was not responding in diagnostics. Replaced ice maker, tested unit, ice maker ran full harvest on test 29. Proceeded to test 31 and ice maker filled like designed. No leaks detected at time of service. Job complete."
WASHER ROPER RTW4516FW2 Arrived to inspect washer humming via the drain pump.Plugged the unit back in and confirmed the unit was draining and not allowing the customer to make any selections.I calibrated the unit and ran a consumer cycle and unit tested as designed to customers satisfaction.No parts needed.Job completed
MICROWAVE FRIGIDAIRE FFMV1645TS Arrived to inspect no power.Confirmed the complaint and found the monitor switch was defective causing the main fuse to pop.Replaced the switch and used customers newly purchased fuse to complete the repair.Tested the unit with 2 minute water test and unit passed and heated.Job completed
RANGE KITCHENAID KSEG700ESS3 Arrived to install previously ordered part.Removed and replaced the convection fan.Reassembled and unit tested as designed to customers satisfaction.Job completed
REFRIGERATOR JENN-AIR JBZFL24IGX00 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced icemaker and tested unit. Unit is now working as designed. Call complete.
OVEN WHIRLPOOL WOD93EC0AS05 "Arrived on site to inspect oven for not heating correctly, upon inspection found the lower oven off by about 20 degrees, calibrated lower oven and replaced upper gasket per customer. All functions worked. Complete"
COOKTOP GE JGP940SEK2SS "Arrived on site and replaced switch harness, after replacement took one video of how burners ignite.
DISHWASHER WHIRLPOOL WDF330PAHB2 "Arrived on site to test unit for not draining. Found knock out in disposal not removed. Removed knock out, tested unit, unit still not draining. Replaced drain pump and unit is now draining as designed. No leaks detected at time of service. Job complete."
OVEN GE JTP27B0D1BB "Arrived on site to replace failed bake element, after replacing, unit tested good.
REFRIGERATOR WHIRLPOOL KRFF707ESS01 "Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested temps in the FC=5 degrees & RC=39 degrees. I tested the ice maker in diagnostics tests 56, 58, 57, & 45. The unit passed each of the tests except the fill. Tested the valve and found the valve bad. Also found the ice maker housing had an air leak at the back of the housing creating ice build up. I removed and replaced the valve. I placed a permagum at the back of the ice maker housing to seal off the air ducts. Tested the ice maker and fill and the unit is operating as designed. No water leaks observed during service, job completed."
RANGE KITCHENAID KSGG700ESS1 Arrived on site to replaced console and bezel. Replaced parts test unit and unit test good job complete
REFRIGERATOR WHIRLPOOL WRS555SIHZ01 Arrived on site for Not Dispensing Ice - Side by Side Refrigerator. Found dispenser door flap not completely closing. Found water splashing out of fill tube that goes into the ice mold when a harvest started. Removed ice build up in fill tube and turned down the valve at the wall to lower water pressure going into fridge. Removed ice door and replaced with new ice door. Water is no longer splashing over tube and goes directly into ice mold. Ice door flap closes completely now that ice door has been replaced. No leaks detected.
DRYER AMANA NED4655EW1 Arrived on site for dryer getting hot but not drying clothes. I tested airflow to unit and found it perfect. I tested heat and found correct temps. Unit is working as designed. I advised customer on reaching out to someone for ventilation in home. Call complete.
DRYER AMANA NED4655EW1 Arrived on site for dryer that would get hot but not heat. Gained access to terminal block but terminal block was broken and could not test unit to check heat and airflow. Have to order and replace terminal block. Office to reschedule.; ordrng 1 279393 (TERMINAL BLOCK SCREW KIT) and 1 WP3397659 (TERMINAL BLOCK)
DRYER AMANA NED4655EW1 Arrived on site for dryer with dent that would not allow unit to tumble. Upon further inspection I found large dent in rear panel and vent chute. I tested unit with parts off and unit is working as designed other than that. Office will have to reschedule when parts are available. ; ordrng 1 280043 (REAR PANEL) and 1 NEEDSAUTHO (BOTH PARTS PLEASE) and 1 W11117429 (VENT CHUTE)
WASHER MAYTAG MHW5630HC0 Arrived on site for washer not advancing to cycles according to the customer. Upon arrival I enter diagnostics and found an F0 E2 error code indicating that the unit was over siding. I also found an F91 air code indicating that the unit had a long drain time after running a diagnostic manual and auto test and I found that the issue with the washer was the drain was not functioning getting water off thats not causing cycle to run longer than it should or not at all due to the fact of the water could not exit the machine customer says they have tried clearing out the pump multiple times and they dont find any debris in there but cant figure out why it would drain and pump further inspection I found that the pump is just internally starting to break. ; ordrng 1 W11458345 (DRAIN PUMP)
DISHWASHER KITCHENAID KUDS02FSPA2 Arrived onsite for unit not draining. Tested unit. Unit did drain. Customer said the garbage disposal would back up in the sink. Let customer know to use garbage disposal to make sure no food particles are stuck and could cause the water to travel back into the dishwasher. No leaks at this time. Job complete
DISHWASHER KITCHENAID KDTM354DSS4 "Arrived on site to diagnose dishwasher that was not cleaning dishes well. Ran unit and wash motor sounded like it had rocks in it. Provided estimate for new sump assembly Replaced sump and motor and retested. Unit is now working as designed with no water leaks.
UNKNOWN UNKNOWN 123456789 Replaced glass
REFRIGERATOR WHIRLPOOL WRT318FMDW00 Arrived onsite for unit having some frost buildup in side the unit. Looked at unit. Found some frost. Unit is working. Checked drain hose for the freezer. No clogged found. Customer had me disconnect water line as she does not use the ice maker. Took off hose. No leaks at this time. Had customer unthaw the unit for 24 to 48 hrs. No issues at this time. Job complete.
VENTHOOD UNKNOWN UXT5230BDS1 Arrived on site for filter being stuck and hard to pull down . Found filter latch hard to slide and mounting screw missing . Ordering screw and latch . Call to set return ; ordrng 1 W10416841 (LATCH ) and 1 W11176975
WASHER WHIRLPOOL WTW7120HW0 Arrived on site and tested operation. Found evidence of softener cup over filling causing water puddle on floor at end of cycle. Tested in diagnostics and found cup is not draining properly and the valve is pulsing water into cup as well. Unit will need new valve and softener cup to correct leak. Office to schedule return services due to part availability ; ordrng 1 W11175629 (DISPENSER ) and 1 W11220230 (valve)
MICROWAVE WHIRLPOOL WMH31017HS2 "Arrived on site to diagnose microwave that was tripping breaker. On arrival breaker was flipped off. I opened the door and turned the breaker back on. Unit powered on. Closed and opened door 30+ times and could not get breaker to trip. Tested MW with a cup of water and verified everything is heating properly. Unable to reproduce any kind of failure.
WASHER WHIRLPOOL WET4027HW0 "Arrived onsite to replace previously diagnosed parts. Replaced capacitor, tested unit and unit is functioning properly. No leaks present at this time. Job complete"
REFRIGERATOR WHIRLPOOL KRFF507HPS00 "Arrived on site to diagnose a refrigerator that is leaking from the icemaker. Found icemaker overfilling do the high pressure and possible faulty water valve. Pressure regulator, waterline, and water valve will need to be replaced to complete repairs. Office to set return appointment due to part availability.; ordrng 1 8212547RP (tube-water) and 1 W10786952 (valve) and 1 WPW10341329 (water valve assy)"
REFRIGERATOR KITCHENAID KRFC300EBS00 "Arrived on site for refrigerator with loose door handles. Advised customer that I can remove the screws and use loctite on them to secure the, and keep it from backing out.. Tightened and reinstalled handles.
REFRIGERATOR JENN-AIR JS48NXFXDE01 "Arrived on site for customer complaint of lights not working, found failed module on freezer side bottom left, I replaced module, unit tested good."
COOKTOP KITCHENAID KGCU467VSS01 Arrived on site to test unit for sparking even after flame is already lit. Per service pointer W10540279-A updated burner heads will need to be installed. Customer would also like for flames to be adjusted on return visit. Office to reschedule.; ordrng 2 W11106799 (burnr-head)s and 1 WPW10116108 (module-spk) and 1 WPW10364555 (holder-orf)
REFRIGERATOR WHIRLPOOL WRS555SIHZ03 Arrived onsite to install previously diagnosed parts. I installed the RC door the toe kick and name plate. I had to heat for the gasket on the door a little bit to get it to seal correctly. I advised not to open the RC for few hours to ensure the door stays sealed. Job complete.
RANGE WHIRLPOOL GW399LXUS06 Arrived on site for range oven light not working and not able to remove cover. Inspected unit and work area. Removed lamp cover and found failed lamp. Customer stated he would replace lamp. Informed customer to power off at breaker before replacing.
DISHWASHER KITCHENAID KDPE234GPS0 Arrived on site to test unit for dispenser not closing or opening. Replaced dispenser test unit and unit test good job complete.
DISHWASHER KITCHENAID KDTE234GPS1 Arrived onsite for dishwasher leaking. Upon inspection found unit leaking from crack in tub. Tub will need replacement. Ordering tub WPW10681506 and pump and motor . Left unit unplugged. Office to reschedule.; ordrng 1 W11085683 (pump&motor) and 1 WPW10681506 (tub-dishwr)
WASHER WHIRLPOOL WFW92HEFC0 Arrived on site to diagnose a washing machine that is giving water level errors. Tested unit and found water level sensor not registering properly and multiple fill and drain errors saved in control. Replaced water level sensor and tested unit. Found all is functioning properly at this time. No leaks were found at time of service
REFRIGERATOR KENMORE 596.732132 "Arrived on site for refrigerator not cooling. Inspected unit and work area. Gained access to compressor and measured amp draw. Found compressor drawing higher amp than normal and kicking off. Measured electrical windings on compressor and found found with range. Measured UF on capacitor and found good. Found failed starting device. ; ordrng 1 WP12555902 (OVERLOAD)"
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site to inspect washer for not operating correctly, upon inspection found the front console malfunctioning, ordering front console. Office to reschedule ; ordrng 1 W11294803 (CONSOLE )"
REFRIGERATOR GE GSL25JFXBLB "Arrived onsite for refrigerator section not cooling. Upon inspection found no air circulation. Removed evaporator cover and found evaporator frozen over. Tested defrost heating and was OL. Will need defrost heater replaced. Also ordering temperature sensor and defrost thermostat just in case. Notified customer that prior to service, will need to be defrosted 48 hrs in advance. Gave instructions. Office to reschedule ; ordrng 1 WR50X10065 (thermostat defrost) and 1 WR51X10055 (heater,defrost) and 1 WR55X10025 (sensor,temp ff)"
WASHER MAYTAG MVWB835DW5 Arrived on site and found f6e2 error and console not responding beyond one entry to diagnostics. Unit will need new console and control to repair. Office to schedule return services due to part availability. ; ordrng 1 W11115285 (panel-cntl) and 1 W11400681 (CONTROL)
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 "Arrived on site to inspect refrigerator hinge damage. Upon further inspection, I checked all hinges and all were good. I contacted the builder and they advised that the toeplate/grill is broken on the right side. I found where a small piece had broken off. I am ordering the toeplate/grill and CNOTE-LSO PER BUILDER REQUEST and scheduled return service. No water leaks observed during service. Home is a vacant new build.; ordrng 1 CNOTE (LSO PER BUILDER REQUEST ) and 1 W11282544 (grille)"
REFRIGERATOR WHIRLPOOL GD5NVAXSA00 Ive gone site for refrigerator not cooling on the freezer section according to the customer upon arrival. Upon further inspection of the freezer I found that the temperatures are around the 40s and after exposing the evaporator coil I was able to determine that 90% of the coil was bone dry with absolutely no cold transference whatsoever and I found that the frost pattern was bouncing back-and-forth between the capillary tube of the entry of the evaporator and partway down the evaporator as if the compressor was not pumping the Freon all the way through. Found the amperage to the compressor was between .8 and 1.0 A and as for heat transfer and surround the high side line there was absolutely none in the dryer on the back felt cold. I cannot find any debris or clogs or any signs of oil leaking around any other connections after speaking with in-house sealed system text I was able to verify that the compressor has failed to continue pumping refrigerant
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Arrived on site , replaced both handles . All checked good . No watermelon detected at time of service. Job complete"
DISHWASHER KITCHENAID KDPM354GPS0 Arrived on site to diagnose a dishwasher that is not cleaning properly. Tested all parts and components and found no mechanical or electrical failures in unit. Advised homeowner cleaning cycle may not fully clean unit first time done and may need to be ran multiple times to correct issue. No further repairs needed at this time and no leaks found at time of service.
DISHWASHER GE GSD3630ZZ3WW "Arrived on site for a dishwasher with standing water. Inspected unit and work area. Customer advised that the unit does not seem to drain and that after the last dishwashing cycle, theyve had water sitting at the bottom cents and have not run it. Spun timer around on the unit till it got into a drain and found the unit draining into the garbage disposal. Water appeared to be backing up the left hand side sink and thus causing an issue with backfill. Check underneath the sink and found the drain hose going straight downhill from the garbage disposal back into the dishwasher causing the unit to fill one the sink was backed up. I advise the customer to fix the drain hose in order to prevent that from happening in the future. Tested unit and filled the unit. Unit began to wash, drain, and heat as designed. Customer will need to take care of drain hose issue and unit is working as designed. Call complete."
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site for dispenser door sticking . Found door would periodically stick closed when dispensing . Replaced separator , all checked normal . Didnt find any fault with ice bin . No water leaks detected at time of service. Job complete."
REFRIGERATOR WHIRLPOOL WRF990SLAM02 "Arrived on site for refrigerator leaking water and freezer not freezing. Inspected unit and work area. Found water leaking from ice thawing. Found warm temperatures in freeezer. Found freezer light has failed. Gained access to freezer evaporator and found restriction in sealed system. Performed diagnostics mode and ran test 4. Will need to replace compressor, evaporator and filter drier to repair. . ; ordrng 1 W10276644 (COMPRESSOR ) and 1 W11116006 (RC EVAPORATOR ) and 1 W11130208 (FC LED) and 1 WP978025 (ACCESS VALVE) and 1 WPW10143759 (FILTER DRIER)"
DRYER WHIRLPOOL MEDB850YW1 "Arrived on site and inspected dryer and found several cycles are unavailable on the user interface/control panel. Spoke with tech line and they recommended replacing control board and control panel.
REFRIGERATOR KITCHENAID KSSC42QMS02 "Arrived onsite for unit not cooling in refrigerator. Upon further inspection, found that the air baffle needed to be replaced and air return was frozen up. Replaced air baffle and let customer know to allow freezer to unthaw between 24 to 48 hrs to get the air return in the unit un clogged. No issues at this time. Job complete"
DRYER WHIRLPOOL WED4815EW1 "Arrived on site and found a vinyl glove was sucked into lint trap, removed rear panel and inspected fan blades and did not see any damage. Vent path through dryer is clear and vent hose is clear. Love may still be in ducting that exit the house. Recommend it to homeowner that this be cleared/cleaned.
DISHWASHER KENMORE 665.13259K112 Arrived onsite for dishwasher that wont start intermittently and stop mid cycle. Upon inspection I found the unit would not advance through diagnostics cycles. I would washer for a few secs then drain. I confirmed 120Vac at the control but I found the fan vent tube had been removed allowing steam to travel to the controls. The vent fan and tube assembly needs to be replaced as well as the main control.
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Arrived on site for refrigerator not producing. Measured temperature in ice container and found temperature to below normal. Checked temperature settings, found FC set at 3° and RC at 39°. Inspected ice maker mold and found dry. Performed diagnostics mode and activated heater then ran fill test and found filling. Checked ice maker error codes and found E3, heater timed out. Ran test 58 and found temperature cooler than harvest temperature. Ran ice maker harvest and it completed cycle. Called tech support and spoke with Bryan. Measured ice maker heater ohms at 118 and voltage at 113 volts. Measured temperature in FC and found at -15. Measured FC thermistor at 200 ohms. Found failed thermistor. Will need to replace FC harness assembly. . ; ordrng 1 W11032800 (EVAPORATOR FAN ASSEMBLY )"
WASHER WHIRLPOOL WTW5000DW3 "Arrived on site to inspect washer for screeching noises, upon inspection found no issues during low spin, high spin, drain and spin, agitation was normal, tried with and without towels. Customer will need to record sound of problem persists. instructed customer on proper loading. Complete"
WASHER WHIRLPOOL WTW5000DW1 Arrived on site for washer needing a previously diagnosed gear case and wash plate. Upon installing and repairing all recommended parts from previous diagnoses I ran the unit and the unit filled and agitated and drained as designed but during the high speed spin right before the unit would reach its max spin it would start making a screeching noise internally into the gear case indicating that the gear case was defective upon installation office will need to reschedule once availability of new gear case is known; ordrng 1 W10721967 (drive pulley) and 1 W11454734 (GEARCASE)
DISHWASHER WHIRLPOOL WDF330PAHS5 "Arrived on site to inspect dishwasher not draining. Upon further inspection, the customer advised that they used the unit and the water would not drain. I found the unit in a new build home and I pressed the cancel button to turn the drain pump on and the water failed to drain. I found that the knockout plug in the disposal was still intact. I remove the plug and retested and the unit is operating as designed. No water leaks observed during service, job completed."
RANGE GE JS760SL2SS Arrived on site for rains I had a broken glass top. Upon arrival I was immediately able to determine that the damage was not related to the customer but rather a thermal issue with the glass itself upon further inspection I
REFRIGERATOR FRIGIDAIRE FGHB2866PE6A Arrived on site for refrigerator not cooling properly. Upon arrival customer stated that unit had been previously worked on two months prior and was given the same symptoms as before and stated that the prior company had installed it defrost heater but that it appeared not to work correctly. Upon further inspection I found the main control as well as defrost thermostat is not communicating with one another and we will need to get authorization in order to make the repair office to reschedule once availability of parts is known and authorization is required; ordrng 1 5304521781 (DEFROST TSTAT) and 1 5304522757 (MAIN CONTRL) and 1 CNOTE (LIBERTY AUTHORIZATION REQUIRED)
WASHER MAYTAG MVWB855DC3 "Arrived on site to install previously diagnosed and ordered part. Due to the console failure, I removed and replaced the console and calibrated. Placed unit in diagnostics showing no error codes and tested. Found the valve not shutting off completely after fill. I removed and replaced the valve housing and calibrated and retested. Unit is operating as designed. No water leaks observed during service, job completed."
RANGE KITCHENAID KDRS483VBU01 "Arrived on site to inspect range error codes. Upon further inspection, the customer advised that the unit is showing error code F2E1 and randomly will show and they smell burnt plastic. I tested both ovens on bake at 350 degrees and both operated as designed. I tested all burners and they operated as designed. I never smelled burning plastic. I cycled the power to the unit and removed the error code and retested for one minute as the tech sheet recommends. The error code never came back. I pulled the unit from the wall and removed the back panel and found the terminal block had shorted between the black and white wires due to poor installation. None k father power cord wires were secured and had movement which is why the black and white wires shorted as they crossed each other. I provided a photo for the customer. I reassembled the unit and placed it back in its space and attempted to contact the builder to provide a quote. Left a message the builder to r
RANGE WHIRLPOOL WFC150M0EW3 Arrived on site to replace board. Replaced board test unit and unit heating correctly job complete.
RANGE WHIRLPOOL WEE510S0FS2 "Arrived on site for customer complaint of unit not heating in oven, found unit had power supply issue, instructed customer to contact electrician."
MICROWAVE WHIRLPOOL WMH31017HS6 Arrived on site to test unit for light not turning off. Test unit and found bad relay on control board. Ordering bee board office to reschedule; ordrng 1 W10892389 (CONTROL BOARD)
WASHER AMANA NFW5800HW0 "Arrived onsite for dispenser leak and replaced the dispenser drawer and removed shims that were causing unit to tip forward, leveled unit properly. All checks good. No leaks in test."
DISHWASHER GE GDF570SSJ0SS Arrived onsite to install previously diagnosed parts. I installed the main control and found it DOA. I was not able to activate the components through diagnostics. I am ordering another Control (WD21X24901). Office to R/S due to part availability. ; ordrng 1 WD21X24901 (CONTROL )
WASHER KENMORE 110.2713241 "Arrived on site to inspect washer leaking water. Upon further inspection, I raised the top panel and found water at the back left corner where the valve is located. I removed the console and tested the unit and when the unit called for water, the valve began to spray water out from underneath the valve. Water was turned off to the unit and unit unplugged for safety. Job completed."
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Arrived on site to inspect fridge for problems freezing veggies in fridge, upon inspection found the upper and lower quadrants both under temp. Customer had set temps to 46. Ordering UI due to programming issues, damper worked correctly during normal operation, but will return with one. Office to reschedule ; ordrng 1 W10196393 (DAMPER) and 1 W11114471 (UI)"
DISHWASHER GE GDT655SSJ0SS "Arrived on site to replace control from previous diagnosis. Replaced control with no change. Spoke with GE tech line and they recommend replacing main control, door harness and UI control all at the same time. Left unit unplugged. Office to reschedule.-File#05098043; ordrng 1 WD21X21664 (dishwasher door harn) and 1 WD21X22949 (machine control) and 1 WD21X22956 (ui control board)"
DISHWASHER GE GLDA690F00BB Arrived on site for dishwasher leaking from the front. Took outer door panel off of dishwasher and ran cycle. Observed leak coming from bottom of dishwasher due to poor lower door seal. Will need to order WD08X10062. Call complete.
REFRIGERATOR WHIRLPOOL WRF736SDAM14 "Arrived on site for light issues. Diagnosed a defective freezer led module,replaced defective led module all leds working as designed. ; used 1 W10854032 (Led module) from stock"
MICROWAVE WHIRLPOOL KMHS120ESS3 Arrived on site for microwave not working. I inspected the unit and work area. I tested the microwave and found it working as designed. Job complete.
WINE COOLER WHIRLPOOL KUWR204ESB00 "Arrived on site to inspect wine cooler for not cooling, upon inspection found the compressor overheating and visibly leaking refrigerant, ordering a sealed system. Office to rescheduled; ordrng 1 4344775 (COMPRESSOR ) and 1 SEALEDSYSTEM (SEALED SYSTEM ) and 1 TJ90SF840 (ACESS) and 1 W10163273 (DRIER)"
WASHER WHIRLPOOL WFW5620HW0 "Arrived onsite for washer not draining only in cold wash and colors cycle. Upon arrival found unit had no error codes. Unit Control worked, valve worked, drain pump and spinning worked. Found unit UI worked unless cold wash and colors were used simultaneously causing unit to not keep track correctly. Replaced UI and tested. Unit is now operating as designed. Job Completed."
REFRIGERATOR KITCHENAID KRFC302ESS00 "Arrived on site for door issues. Found mullion divider not entering catch housing,removed mullion,reinstalled mullion raised mullion tested door operation unit working as designed."
REFRIGERATOR WHIRLPOOL WRS315SDHZ05 Arrived on site for freezer light bulb is blown. Removed led module from freezer and installed new led module. Light came back on. Fridge is working s designed. Job completed.
WASHER WHIRLPOOL RTW4516FW0 "Arrived on site to test unit for not draining. Found drain motor was very weak. Verified motor was receiving proper voltage. Replaced drain motor, tested unit, unit works good. Ran diagnostics and all functions operating as designed. No current error codes present. No leaks detected at time of service. Job complete."
WASHER WHIRLPOOL NTW4516FW3 "Arrived on site for customer complaint of unit not putting in cold water, found failed valve, I replaced valve, unit tested good."
WASHER MAYTAG MVWB855DC4 Arrived on site for a washer that the customer had questions about the fill levels. Inspected unit and work area. Customer advised that when shes trying to fill the unit with cold water that it barely dribbles. Confirmed customers complaint and found the control sending proper voltage to the valve but the valve solenoid not opening fully. Replaced valve and tested unit. Unit is now working as designed. Call complete.
WASHER WHIRLPOOL WFW75HEFW0
DRYER WHIRLPOOL WED4815EW1 "Arrived on site to inspect dryer for not spinning, upon inspection found the dryer spun when turned a certain way, the timer was malfunctioning, replaced timer and tested. No problems found. Complete"
DISHWASHER KITCHENAID KDTM354DSS4 "Arrived on site for customer complaint of unit leaking water, found leak coming from sump assembly
DISHWASHER WHIRLPOOL KDTM404KPS0 Arrived on site to test unit for upper rack falling. Test unit and found broken adjuster. Replaced adjuster test unit and unit test good job complete.
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived onsite for unit too hot. Upon arrival customer spoke to me about heat fluctuations. Found foil on bottom of the unit. Causing sensor to misread. Removed foil and preformed heat test. Found unit operating as designed with no error codes. However unit console would not make alert sounds even on maximum ordering new console. Office to reschedule due to part availability.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11297728 (CONSOLE)
WASHER WHIRLPOOL WTW5500BW0 "Arrived on site for washer not advancing and drain pump running . Found pump had failed . Replaced pump , ran calibration and diagnostics wash.all checked normal .. No water leaks detected at time of service. Job complete"
WASHER MAYTAG MVWC565FW2 "Arrived on site and inspected washer and there are no saved error codes. Set washer into a diagnostic cycle and all functions are operating properly. Discussed correct loading procedure, detergent usage, end water filling expectations with homeowner. Washer is currently operating as intended, job complete"
RANGE KITCHENAID KFGD500ESS04 Arrived on site and tested operation. Found bake igniter in lower oven not functioning. Tested igniter and found to have failed Installed new igniter. Tested operation and found unit working properly. Job complete
WASHER WHIRLPOOL WFW3090JW "Arrived on site to inspect washer for leaking, upon inspection found the unit within a closet of the rv, unit will need to be removed to be worked on. Office to reschedule ; ordrng 1 MUSTBEACCESSIBLE (MUST BE ACCESSIBLE ) and 1 W10846345 (VALVE)"
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived on site to install previous diagnose parts. I gained access to the control and replaced the hv control and UI control with new. I tested the unit and found the fan coming on as designed. Job complete.
REFRIGERATOR WHIRLPOOL WRF989SDAM00 Arrived onsite and replaced control. All checks good. Unit is now operating as designed .
DRYER GE GTD75ECSL0WS "Arrived onsite for the dryer making a noise during operation. During testing found that the drum is rubbing on the front door panel duck assembly causing the noise. Will need to replace drum, front door duck assembly. Ordering parts and office to schedule ; ordrng 1 WE01X26815 (Trap duck) and 1 WE03X23875 (Bearing top) and 1 WE21X23869 (Drum) and 1 WE01X26815 (Trap duck) and 1 Authorization (Authorization needed for repair)"
ICE MACHINE WHIRLPOOL KUID508ESS1 Arrived onsite for overflowing ice. Found bin thermistor likely causing over flowing ice issue. Replaced thermistor.. Unit is now operating as designed. Advised customer on repair.
MICROWAVE WHIRLPOOL WOC54EC0AS03 Arrived on site to diagnose a microwave oven combination that is not responding to user input. Upon performing diagnostics unit became fully functional. No repairs were done at this time.
REFRIGERATOR KITCHENAID KRFC704FPS01 "Arrived n site for freezer door handle loose. Inspected unit and work area. Found handle screws loose removed handle and inspected mounting screws. Reinstalled handle and tested door operation. All tested good, no water leaks detected during service."
REFRIGERATOR KENMORE 253.4473311 "Arrived on site for freezer door not sealing. Inspected unit and work area. Found due to refrigerator not being leveled and causing center cap to interfere with freezer door. Inspected refrigerator and found door cam broken and causing door to sag. Will need to replace door cam kit and level unit correctly. Will need 2nd man for repair. Will need to possible pull both unit out, will need 2nd tech to assist. Office to schedule appointment for return. Pa. ; ordrng 1 297006800 (DOOR HINGE) and 1 5303918455 (DOOR HINGE KIT) and 2 SHIMS (LEVELING SHIMS)s"
RANGE KITCHENAID KFED500ESS03 Arrived on site to test unit for glass breaking. Test unit and found glass compromised from heat thermal. Replaced cooktop test unit and unit test good job complete
FREEZER KENMORE 253.928411 Arrived on site for freezer door not sealing. Inspected unit and work area. Found gasket folded over on bottom right corner and not sealing at top. Attempted to correct gasket and found door warped. Unit would need door to repair.
TRASH COMPACTOR KITCHENAID KUCs03ftss "Arrived on site and inspected trash compactor and found motor is turning but there is no movement. Uninstalled compactor and found main gear has broken in half. After replacing it compactor is now running normally, job complete"
REFRIGERATOR JENN-AIR JFC2290REM00 "Arrived on site to diagnose refrigerator that was developing ice in the freezer. Examined unit and found evaporator drain clogged and frozen, causing water to run under the drawers. Melted down frozen ice and unclogged drain. Retested and all is working as designed. Call complete."
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Arrived on site for icemaker issues. Found bin stuck forced bin out,found obstruction in fill tube which caused damaged to bin container,cleared obstruction ran icemaker through a cycle water filled icemaker no leaks,replaced bin container. WT70800EPL1"
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived on site for refrigerator with ice maker not making ice. I took temps and found FC at 0°F and ice box at 5°F. I put unit into diagnostics mode and tested the icebox thermistor and fan and both tested good. I then gained access to ice maker and jumped the harvest and water valve and neither initiated. I tested voltage to the ice maker and found only 10VAC going to it. I reset the power at the breaker and retested unit and found 120VAC now going to ice maker. Ice maker was also now harvesting and getting water. I advised customers it was possibly due to some sort of power surge. The customer did state in the last 2 months or so they replaced the breaker going to the unit as well. No mechanical failures on the unit. Uni working as designed. No leaks observed at time of service. Call complete.
REFRIGERATOR FRIGIDAIRE FFHB2740PEAA Arrived onsite for refrigerator not making ice. Upon inspection I found the RC at 37 and the FC at 0. I found that when calling for water to fill the ice maker the valve would engage and hum but no water entered the ice maker. I ran a diagnostics test and found the ice maker defrost heater showing OP. I also found some digits missing on the UI in diagnostics. The customer believes it is the valve causing the issue and stated a previous tech had to clamp the water line to remove it due to a faulty water valve in the home. I do not have any clamps with me today and the customer requested that the tech who clamped the valve returns to diagnose the Ice maker issue.
REFRIGERATOR WHIRLPOOL KUBR204ESB01 "Arrived onsite for intermittent rattle noise. Based on video I hear condenser rattle, however unable to replicate. and spoke to Andrew with techline to report repeat issue. 7729702838 he recommended replacing condenser fan. Replaced fan. Unit is operating as designed."
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site to test unit for no power. Found white wire in units junction box just hanging out. Secured connection, tested unit, unit works good. No leaks detected at time of service. Job complete."
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Arrived on site to install previously diagnosed parts. Removed damaged rails and installed new rails. Freezer door opens and closes as designed. Job completed.
DISHWASHER JENN-AIR JDB9000CWS3 Arrived onsite to replace previously diagnosed parts. Replaced left track. . Job complete
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on site to diagnose an oven that is not heating properly. Tested unit and found loose wiring connection on control for bake element. This is causing inconsistent operation of element. Rewired unit properly and tested unit. Found all is functioning properly at this time.
DRYER WHIRLPOOL WED4815EW1 "Arrived on site and inspected dryer and found no airflow when testing with airflow meter, took one picture. Inspected support wheels and belts and found belt is beginning to fray. Replaced support wheels, belt and tensioner pulley to prevent any further noise. Vent to the exterior of the home will need to be cleaned in order for dryer to operate normally. If dryer is overheating noises will come back, job complete"
REFRIGERATOR WHIRLPOOL WRF989SDAH02 "Arrived on site for noise complaint. Found unit shutting itself off and restarting diagnosed defective controls replaced ui and control kit,powered unit on compressor and fans powered on."
WASHER WHIRLPOOL WTW7120HW Arrived onsite for washer leaking. Upon arrival found unit dispenser calling for too much water ordering dispenser and valve jic. Office to reschedule due to part availability.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11175629 (DISPENSER ) and 1 W11220230 (VALVE)
MICROWAVE WHIRLPOOL WMH32519HZ4 "Arrived on site to inspect microwave for sparking and no Interface, upon inspection found the interface dead, control was not provided, ordering control and ceramic holders. Office to reschedule ; ordrng 1 W10245207 (HOLDER) and 1 W10245208 (HOLDER) and 1 W10245209 (HOLDER) and 1 W10637159 (HOLDER) and 1 W11342846 (CONTROL )"
REFRIGERATOR KITCHENAID KRFC604FSS00 Arrived onsite to replace freezer switch. Replaced freezer switch as original was broken. Light comes on in the unit once again. No leaks at this time. Job complete
REFRIGERATOR KITCHENAID KRFC704FPS04 "Arrived on site for customer complaint of ice being frozen solid, found unit is on an r/o and has fluctuating water pressure. Instructed customer to hook up to different source of water supply. Unit tested good."
DISHWASHER WHIRLPOOL GU2455XTSS0 Arrived on site to replace heater and control. Replaced both parts test unit and unit test good job complete.
RANGE GE ZGP366NR5SS "Arrived on site to diagnose range that is not running the bake element. Ran unit and found igniter is not glowing. Checked and found proper voltage, but failed igniter. Provided estimate for a new igniter, Replaced igniter and retested. All is now working as designed. Call complete."
WASHER WHIRLPOOL MVWB835DW1 Arrived onsite for the washer not working properly. Replaced gear case and ran a calibration and all functions tested properly and no leaks detected complete.
DOWNDRAFT JENN-AIR JVD0303GS0 "Arrived on site to replace UI board and add adhesive. I replaced UI board and added gorilla glue epoxy, unit came on but would not shut off unless unplugged. needs to reschedule. ; ordrng 1 Cnote (Office to reschedule)"
RANGE WHIRLPOOL WFG525S0JS0 Arrived on site . Replaced dented right side . No gas leaks detected at time of service. Job complete .
REFRIGERATOR KITCHENAID KSRL25FTSS00 "Arrived on site for fridge not cooling. I inspected the unit and work area. I gained access to the evaporator and found a partial frost pattern, see sd quick pic. I found the compressor on and pulling .4 amps. I quoted customer for sealed system worst case the unit needs a compressor, evaporator, condenser, access valve, and UV dryer. ; ordrng 1 2324712 (condenser) and 1 W10309994 (compressor) and 1 W10843121 (filter dryer) and 1 W10913906 (coupler) and 1 WP2188823 (evaporator)"
WASHER WHIRLPOOL WTW5105HW0 Arrived on site for Washer started making a loud buzzing noise and then it stopped working and I unplugged it. It has clothes inside and I cannot open it.Plugged in washer and lid was locked. Removed pressure hose from control and ran washer again. Lid unlocked and drain pump began to hum. Removed failed drain pump and installed new pump. Placed in diagnostics and washer went through all cycles and drained as designed. Hum is gone. No leaks detected. Job completed.
REFRIGERATOR KITCHENAID KRFC704FBS00 Arrived on site to install previously diagnosed parts. Removed evaporator cover and installed new cover. Made sure to relocate the thermistor as Whirlpool service pointer advised. Removed control and installed new control. Fridge operating as designed. Job completed.
DISHWASHER FRIGIDAIRE FGBD2445NF1A Arrived onsite and replaced 1 hinge and 1 cable to correct a loose door and leak issue. Unit is now operating as designed without a leak.
WASHER WHIRLPOOL WTW5000DW2 Arrived onsite for washer shaking. Upon inspection found washer tub ring broken and falling off. Also found the rods failed. Unit was overloaded.
REFRIGERATOR KITCHENAID KRFF507ESS01 Arrived on site to replace a valve for refrigerator. Upon inspecting unit found no valve failure but did note ice accumulation on left side of RC evaporator. There was significant evidence unit had tried defrosting multiple times since issue occurred indicating ice was caused by air leak in unit. Advised customer on findings. No further repairs are needed at this time and all is working properly. No leaks were found at time of service.
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site to diagnose a dishwasher that is not drying properly. Tested unit and found wiring connection on heating element not connected. Rewired element properly and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
REFRIGERATOR KITCHENAID KRFC704FSS00 "Arrived on site for customer complaint of water not dispensing, unit tested good at time of service, found unit set to 33 degrees, possible the water reservoir is freezing, I set unit to recommended temperature 37 degrees. Unit tested good."
WASHER WHIRLPOOL WFW560CHW0 Arrived onsite to replace parts ordered by previous tech. Replaced latch. Tested unit unit tested good. No issues at this time. Job complete
RANGE WHIRLPOOL WFE550S0HZ1 "Arrived on site to replace parts from previous diagnosis. Replaced door handle and cover. Replaced console, tested unit, light is still not working. Was not getting voltage from P2-1 to ground or P1-2 to P2-1. Spoke with tech line and verified control is bad. Needing new control to fix issue. Sr#7729705280 ; ordrng 1 W11295998 (cntrl-elec)"
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on site to test unit for unit not working. Test unit and found door switch had come off switch holder. Opened unit and secured switch test unit and unit test good job complete.
REFRIGERATOR KITCHENAID KRFC604FSS02 "Arrived on site for cooling complaint. Per prev visit and tech recommendations replaced evap cover,secured thermistor to correct location on suction line using a zip tie,replaced dispenser and side control. Ran diagnostics all test passed."
REFRIGERATOR WHIRLPOOL WRF736SDAM11 "Arrived on site for no ice. Ran diagmostics optics passed,ice box fan powered on with good air flow,E2 error code,ran harvest test failed,diagnosed a defective icemaker installed a new icemaker power cycled unit,ran harvest test passed,ran fill test passed.
DRYER MAYTAG MGDB835DC4 Arrived on site for SAFETY Dyer Burnt mark on clothes. Found black areas caked up over air duct. Turned on dryer and noticed flame was yellow and not blue. Needs conversion kit installed to prevent burn marks on clothes. Ordering air duct to be replaced on return visit. Customer will need to contact Best Buy to complete conversion. Once conversion is completed customer will call Appliance Express office for us to return and install new air duct. ; ordrng 1 W11129538 (DUCT-AIR)
WASHER WHIRLPOOL WTW5000DW3 "Arrived on site customer is experiencing a rattling noise while running washing machine, set washer into a diagnostic cycle and did not find any saved error codes. Ran all functions in manual diagnostic and did not find any issues. disassembled cam kit and inspected gearcase and did not find any issues. Removed drain pump and inspected it for debris and did not find any problems. Rebuilt cam kit, no further repair is required at this time. If noise returns requested that customer record it, job complete."
REFRIGERATOR WHIRLPOOL KRFC704FSS02 "Arrived on site for a defective thermistor. Ran diagnostics evap thermistor reading -20 other thermistors reading +30 in freezer section. Removed cover found unit not defrosting,ran defrost cycle heater not powering on,defrosted evaporator,ohmed heater good. Replaced harness,cover and main control."
DISHWASHER KITCHENAID KDPE234GPS0 "Arrived on site for poor draining . Found drain motor failing ,which is also causing build up in drain hoses . Ordering drain motor and drain hoses . Please call to set return visit .; ordrng 1 W10876537 (DRAIN)"
DISHWASHER KITCHENAID KDPM604KPS0 Arrived on site to test unit for unit not draining test unit and found something stuck in drain motor. Removed drain motor to clear test unit and unit test good job complete.
DISHWASHER WHIRLPOOL KDFE104HPS0 Arrived onsite for previously diagnosed parts on dishwasher. Installed retainer. Customer also showed me oven and that vent was not attached upon inspecting oven found unit bottom frame bowed and damaged. Took pictures with SD quick pic for customer to send to builder. Jo