Service History 29 - Appliance Express

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Austin, TX 78759

Kimo

Job Details: 02/08/2024

"Arrived onsite for a washer that will start the cycle but will stop then start the stop and then go blank, i replaced the control and tested the unit in quick wash and found unit operating as designed no leaks"

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JB3

Near New Braunfels, TX 78130

Andrey

Job Details: 02/08/2024

"Arrived on site to test unit for errors, tested unit found F6E1 and F1E0 present for oven over heating and internal board failure, replaced sensor and control and tested, unit is now running as designed, job completed"

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ1

Near Kingsland, TX 78639

Miguel

Job Details: 02/08/2024

"Arrived on site for oven now working properly, flames high and different sizes. Customer said conversion kit was used. Found orifices were not in correct place. Also found the burner caps are not correct for this model.they do no fit the burners. Also found the bake and broil orifice were not changed to LP. Will order correct parts and properly convert all orifice. Reset for thurs. ; ordrng 1 W11605759 (Burner caps) and 2 W11435630 (Burner)s and 1 W11435659 (Burner) and 1 W11435657 (Burner) and 1 W11126051 (Bake and broil conversion)"

We serviced a

KITCHENAID ICE MACHINE

Model KUIS15NNZB0

Near New Braunfels, TX 78132

Andrew

Job Details: 02/08/2024

"Arrived on site to test unit for leaking and making loud noise. Tested unit, found connections with no corrosion, components are engaging, replaced water level sensor as precautionary. No leaks detected, job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315sdhz08

Near Taylor, TX 76574

Matthew

Job Details: 02/08/2024

Arrived onsite for sealed system repair. Upon arrival confirmed incomplete frost pattern. Checked pressures and were low. Inspected and found leak at manufacture lokring on condenser line. Cut out lokring and sleeved. Replaced dryer. Pulled vacuum and held. Chaged per spec and tested. Unit is functioning properly. No signs of leaking. Job complete

We serviced a

MAYTAG OVEN

Model MEW9627FZ21

Near Kyle, TX 78640

Leonardo

Job Details: 02/08/2024

"Arrived on site to test unit for oven not getting to temp. Found customer using oven thermometer, advised customer to not use those to measure temp. To go base on the way the unit is cooking. Showed customer how to calibrate the oven also found customer had damaged bottom oven cavity by putting foil paper. job complete."

We serviced a

WHIRLPOOL RANGE

Model WEG745H0LZ4

Near Round Rock, TX 78665

Sterling

Job Details: 02/08/2024

"On arrival confirmed damaged parts. Replaced control panel, display assembly and membrane. All functions are good. Unit is now working as designed. Job complete no gas leaks detected during service"

We serviced a

KITCHENAID WINE COOLER

Model KUWR214KSB00

Near Austin, TX 78752

Scott

Job Details: 02/08/2024

Arrived on site for unit not cooling . No voltage going to compressor. Checked thermistors . Getting voltage to control. Talked to sw and reran checks . Found control failed again . Ordering control. Call to set return ; ordrng 1 W11532957 (Control)

We serviced a

AMANA WASHER

Model NTW4519JW2

Near Austin, TX 78744

Paul

Job Details: 02/08/2024

"Arrived onsite for a washer to replace the previous diagnosed parts. I replaced the tub, tub ring, and suspension. I leveled the washer and tested it in diagnostics. The washer is working as designed and there were no water leaks present at the time of service. Call complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Temple, TX 76502

Sterling

Job Details: 02/08/2024

On arrival confirmed complaint of burn smell and not draining. Unable to smell burning smell. Visual check of all harnesses and pumps as well as main control shows no signs of thermal damage ran drain cycle drain pump gets 120 but just hums. Replaced drain pump. Unit operational test is now good. Job complete no leaks detected during service. Spoke to safety Dominique 7738383139.

We serviced a

WHIRLPOOL RANGE

Model WFG505M0MB0

Near Austin, TX 78756

Leonardo

Job Details: 02/08/2024

Arrived on site to test unit for door not sitting correctly. Found right hinge had come off receiver. Secured hinge to receiver test unit and unit test good job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDB01

Near San Marcos, TX 78666

Andrew

Job Details: 02/08/2024

"Arrived on site to install previously diagnosed sealed system. Installed compressor, dye drier, and access valve. Vacuumed compressor and filled with r600. Unit is now running as designed, job complete."

We serviced a

WHIRLPOOL DRYER

Model WED5100HC3

Near Austin, TX 78758

Kimo

Job Details: 02/08/2024

Arrived onsite for a dryer the is not drying. Upon arrival I checked the thermistors and found the good I checked the terminal block and found loose connections there I corrected this and tested the unit and found the unit operating as designed

We serviced a

WHIRLPOOL RANGE

Model WFG505M0MS0

Near Austin, TX 78747

Leonardo

Job Details: 02/08/2024

Arrived on site to replace valve. Customer is complaining about all the valves not turning correctly when oven is on. Ordering new manifold office to reschedule ; ordrng 1 W11509588 (Manifold)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS6

Near Killeen, TX 76549

Jonathan M

Job Details: 02/07/2024

"Put on site for a microwave that is sparking inside of the microwave. Inspected unit and work area. The customer showed me what was happening in immediately. The sparks would be coming out of the turntable motor area. Found massive arcing marks inside on the bottom underneath the turntable motor. I checked underneath the turntable motor and did not find any grounding of wiring or burning underneath the turntable motor itself. I did advise the customer that the turntable motor and the support would need to be replaced, but that with the arcing from the motor, it could cause hotspots of radiation inside of a microwave. I called Whirlpool Safety team and spoke to Elva Marie Sr# 7738362996. She advised that the customer can proceed with repair outside of warranty, but that they would not cover the repair due to the unit being over two years out of warranty. The customer had stated that she did not want to pay for the repair out-of-pocket and if whirlpool not cover the repair, she would just buy a new microwave. Call complete."

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US6HS05

Near Leander, TX 78641

Miguel

Job Details: 02/07/2024

"Arrived on site for middle burner on cooktop turning off, Confirmed burner turns off when switching from main burner to simmer. Replaced middle burner control valve. Verified operation. Call complete."

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Gatesville, TX 76528

Jonathan M

Job Details: 02/07/2024

Arrived on site for a washing machine that is not starting. Inspected unit and work area. I did confirm the customers complaint and found the unit flashing when trying to start a cycle indicating that the lid was not down. I did confirm that the lid lock assembly was broken. I replaced the lid. Lock assembly and tested the unit. The unit began to work and operate as designed. Call complete.

We serviced a

WHIRLPOOL OVEN

Model WFG975H0HZ2

Near Manor, TX 78653

Maurice R

Job Details: 02/07/2024

Arrived onsite for gas leak on range. On inspection when I first turn the oven on I could smell the gas. I closed the shutter on the gas regulator to 1/3 opening. I then turn the oven on again and did not smell the gas when it ignite. Did this several times since the customer said that they do not smell the gas all the time. There was no gas leak detected during service. SR 7738426179

We serviced a

AMANA REFRIGERATOR

Model ART308FFDM10

Near Georgetown, TX 78626

Gerry C

Job Details: 02/07/2024

"ART308FFDM10 Arrived to install previously diagnosed and ordered parts. I removed and replaced the sealed system components and then vacuumed. Holding below 500 microns, I charged with the MFG calculated refrigerant charge. The unit began cooling and developed a nice frost pattern on the evaporator. No leaks observed during service."

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Temple, TX 76502

Tyler

Job Details: 02/07/2024

Arrived on site for washer not completing cycles. Upon arrival confirmed issue and found f9e1 in diagnostics. Found harness broken and repaired it. Also found cap and actuator both broken from mid cycle stoppingo quickly from water weight and replaced them. Retested unit and found no leaks and unit working as designed. Call complete

We serviced a

WHIRLPOOL RANGE

Model JDRP436HL01

Near Horseshoe Bay, TX 78657

Lou

Job Details: 02/07/2024

"Arrived on site to inspect range cooktop burners clicking. Upon further inspection, the customer advised that the burners take too long to ignite and the simmer flames arent adjusting from low to high. I tested the burners and found exactly what the customer described. I removed each burner head and adjusted them and adjusted the head before securing them to the cooktop. Once I had all burner heads adjusted, I tested each one and they are igniting as designed. I removed all of the valve knobs and adjusted the flames on all burners and tested and demonstrated for my customer. All burners are operating as designed. No gas leaks detected during service, job completed."

We serviced a

JENN-AIR RANGE

Model JGRP548HL05

Near Spicewood, TX 78669

Leonardo

Job Details: 02/07/2024

Arrived on site to test unit for convection fans making loud noise. Found damaged motors. Will order new motors office to reschedule ; ordrng 2 W10794440 (Convection motor)s and 1 2hourjob (2 hour job)

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS22

Near Georgetown, TX 78633

Sterling

Job Details: 02/07/2024

On arrival verified complaint of not heating correctly at higher temps. Set at 425. Found temps were at 425 398. 423 400 426 399. Recalibrated unit and OperTional test is good. Microwave door is working at this time. Unable to replicate a failure of light not shutting off. Called TL to document and see if there is a possible known issue. Rob 7738424511. No issues are known for this unit. Per WP unit is working as designed at this time. Job complete.

We serviced a

KITCHENAID FREEZER

Model KRFC300ESS07

Near Spicewood, TX 78669

Luis

Job Details: 02/07/2024

"Arrived on site for a defective compressor. Removed defective compressor,installed a new compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Georgetown, TX 78633

Sterling

Job Details: 02/07/2024

"On arrival verified complaint of no buzzer. Replaced Ui and harness. Ran test and unit is still not making sound and doing the same as it was previously. Ran quick cycle to confirm and found unit shut off completely during cycle way early. Ran diag check and found error code F7E8 for motor over heating. Ordering motor and harness. Will replace stator, rotor, and ACU on return. Spoke to TL Drew 7738329640 documented new findings. Rescheduled for 2/14; ordrng 1 W11354541 (Stator) and 1 W11314361 (Rotor)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM8

Near Round Rock, TX 78681

Paul

Job Details: 02/07/2024

Arrived onsite for a dishwasher that stopped mid cycle. I found an F4E3 and F7E1 stored error codes. I found good voltage to the pump motor but it wasnt running. I replaced the pump and motor then ran the diagnostics cycle to reset the heating circuit. The machine completed the cycle and worked as designed. There were no water leaks present at the time of service. Call complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Austin, TX 78732

Paul

Job Details: 02/07/2024

Arrived onsite for a dishwasher that is displaying an F8E4 error. The customer stated the unit started working again after they reapplied power after a few days. I checked stored codes and found an F8E4 & F9E2. I found some liquid still in the overflow pan and dried it out. I tested the machine and found the door gasket leaking in the upper left hand corner. I replaced the door gasket. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM09

Near Austin, TX 78758

Kimo

Job Details: 02/07/2024

Arrived onsite for a refrigerator that is making a rattling noise. Upon arrival The unit was not making noise. I pushed in the unit and found that the unit was not leveled and it started making the noise I shimmed the unit so that the unit was leveled and the noise was gone. Unit operating as designed

We serviced a

WHIRLPOOL DISHWASHER

Model WDF540PADM3

Near Dripping Springs, TX 78620

Andrey

Job Details: 02/07/2024

"Arrived on site to inspect broken heating element, inspected unit found heating element broken in 2. Replaced heater and tested, unit is now running as designed, no leaks detected, job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Georgetown, TX 78633

Sterling

Job Details: 02/07/2024

"On arrival verified complaint of ice dripping. Ice in bucket is frozen up. Ice maker is overflowing with water. Found valve is not fully sealing causing over fill of ice maker, replaced water valve in ceiling and operational test is now good. Job complete no leaks detected during service."

We serviced a

KITCHENAID OVEN

Model KFDC500JSS01

Near Austin, TX 78702

Kimo

Job Details: 02/07/2024

Arrived onsite to work on a range. Upon arrival we found that the power was out in the neighborhood and could not service the unit office to reschedule ; O-emld tckt

We serviced a

WHIRLPOOL DRYER

Model MEDC465HW0

Near Waco, TX 76705

Jonathan M

Job Details: 02/07/2024

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I want to replace the clips and blower wheel, and as I was trying to remove one of the clips, found the rear bulkhead was broken. I ordering the rear bulkhead to attach the motor mount and the office will need to contact the customer about a return date due to limited parts availability.; ordrng 1 W10828905 (Bulkhead)"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Andice, TX 78628

Wesley

Job Details: 02/07/2024

Arrived onsite and repaired unit by replacing the console. Unit is now operating as designed. All checks good. Advised customer on repair.

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Pflugerville, TX 78660

Maurice R

Job Details: 02/07/2024

Arrived onsite for previously diagnosed parts. On arrival had to find what apartment the dryer was located. Went to 5103 and the customer told me that they moved to 5107. Went office and they the set of key to 5107 and they didnt work. Went back to the office and got another set of keys and they did not work. Went back and they were trying to figure out what key will open the door. Told them that it has been 45 minutes that I have been and we need to reschedule. Dryer is located in 5107. ; schdld next appmnt for 2/14 WED !

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Lago Vista, TX 78645

Wesley

Job Details: 02/07/2024

Arrived onsite and found external duct leaking air and causing slippery condensation on the tile. Repaired duct. Unit is now operating as designed. Provided customer instruct on design and repair.

We serviced a

KITCHENAID OVEN

Model KOSE500ESS20

Near Leander, TX 78641

Wesley

Job Details: 02/07/2024

Arrived onsite and found unit operating with scratched glass. Replaced door glass and nameplate. All checks good.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Austin, TX 78703

Kimo

Job Details: 02/07/2024

Arrived onsite for a washer that is off balance. Upon arrival I installed the unit and found that the unit was not leveled and the floor was not either and on the left rear corner the tile was broken and was causing the unit to lean too far to the left I used a shim go wood to take up the difference and tested the unit with clothes in and found unit operating as designed I replaced the tube ring because it was damaged

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Temple, TX 76501

Tyler

Job Details: 02/07/2024

Arrived on site for washer not completing cycles. Upon arrival found f8e1 in diagnostics. Upon arrival confirmed issue and found valve failing to open up. Replaced valve and tested unit. Found no leaks and unit working as designed during tests. Call complete

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Manor, TX 78653

Matthew

Job Details: 02/07/2024

Arrived on site for unit not functioning. Upon arrival customer stated that the unit is currently functioning. He will call us back if he has issues. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Austin, TX 78744

Joe Z

Job Details: 02/07/2024

Arrived on site to install previously ordered parts. Ran diagnostics and there are no saved error codes. Replaced belt and test unit on manual and automatic test cycles. All test passed. Ran a quick cycle and unit completed correctly. Unit is operating as designed. No leaks present at this time. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM604KPS0

Near Austin, TX 78746

Joe Z

Job Details: 02/07/2024

"Arrived on site for continued issues of noise of water spraying in one spot of tub. Upon arrival cannot duplicate sound during test. After further testing, 3rd row wash tubes may not be turning. Am able to spin gear on drive box assembly freely and not making contact to turn tubes. Ordering drive box assembly, wash tube cover and clear door door to view operation . Office to reschedule ; ordrng 1 Cleardoor (Clear door) and 1 W11677712 (Drive box) and 1 W11101860 (Wash tube cover)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM10

Near Austin, TX 78747

Scott

Job Details: 02/07/2024

Arrived on site for gasket issues . Found fresh food gasket not in door grove . Reset gasket in door . Door is sealing properly . Gasket is staying in place . No water leaks detected at time of service . Job complete

We serviced a

KITCHENAID RANGE

Model KFDC506JMH01

Near Austin, TX 78756

Kimo

Job Details: 02/07/2024

Arrived onsite for a range with a cracked grate D. Upon arrival I found this to be true (see photos) and I replaced it and tested the unit and found unit operating as designed

We serviced a

JENN-AIR OVEN

Model JJW2430LL00

Near New Braunfels, TX 78133

Andrew

Job Details: 02/07/2024

"Arrived on site to test uni for not heating properly. Customer stated when unit chimes for preheat done, hanging thermometer temps are not consistent with oven readings. Tested unit to 350, 400 and 425. Temps are correct and oven sensor reading correct. Advised customer against the use of hanging thermometers as they give inaccurate readings due to temp fluctuations as stated in owners manual. Unit is working as designed. Job complete."

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Georgetown, TX 78628

Miguel

Job Details: 02/07/2024

"Arrived on site for softener not being dispenser. Ran diagnostics and found no errors. Confirmed water valves are working properly, removed and replaced drawer, verified operation. Call complete."

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Austin, TX 78747

Scott

Job Details: 02/07/2024

"Arrived on site for dryer not starting . No error codes found . Heard relays clicking loudly on control . Getting voltage to control ,no voltage to motor . Replaced conrtol . Unit is operating normally. Job completed"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Andice, TX 78628

Wesley

Job Details: 02/07/2024

Arrived onsite for microwave not cooking the flat bread thoroughly as quickly as previously owned microwave. Tested and evaluated function and determined unit is operating within design specifications. All checks good. Advised customer on design.

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS0

Near Dripping Springs, TX 78620

Andrey

Job Details: 02/07/2024

"Arrived on site to test unit for not turning on, customer stated DW powers on but does not advance through the cycle. Tested unit found F7E2 error codewash motor failure. Replaced motor assembly and tested unit. No error codes detected, no leaks detected, unit is running as designed, job complete."

We serviced a

UNKNOWN COMPACTOR

Model KUCS03FTPA0

Near Austin, TX 78738

Leonardo

Job Details: 02/07/2024

Arrived on site to test unit for unit not working correctly. Test unit and found door latch was not on correctly not letting unit close correctly. Secured latch test unit and unit test good job complete.

We serviced a

KITCHENAID RANGE

Model KFDC506JSS01

Near Austin, TX 78737

Andrey

Job Details: 02/07/2024

"Arrived on site to test unit for oven not turning off. Customer stated that it will preheat and run at set temperature but when they try to turn it off the element would continue heating. Preheated unit to 300? and turned unit off, watched unit cool off to room temps with no issues. Called safety to document my findings. Unit is running as designed, job complete."

We serviced a

WHIRLPOOL WASHER

Model WFW5090JW0

Near Austin, TX 78702

Matthew

Job Details: 02/07/2024

Arrived on site to replace faulty control board. Replaced and tested. Did find that unit is having oversights issues as well. Notified customer about detergent use. Excess suds can also cause the drain pump to run for an extended period of time. Recommended flushing out the excess sides as well as running a clean washer cycle. Job complete.

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Horseshoe Bay, TX 78657

Lou

Job Details: 02/07/2024

"Arrived on site to inspect washer not spinning. Upon further inspection, I found the lid strike and lid latch damaged. Removed and replaced the strike and latch and tested the unit. I found the unit lid would not lock. I tested the control and found the TR2 relay burnt (photo). I removed and replaced the control and calibrated the unit. Retested in diagnostics and the unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Liberty Hill, TX 78642

Gerry C

Job Details: 02/07/2024

WDT710PAHZ1 Arrived to inspect error and non-operation. I found the control and UI will need to both be replaced and am ordering the housing to prevent moisture incursion into the controls. No leaks observed during service. ; ordrng 1 W11402115 (UI) and 1 W11116422 (Panel-CNTRL)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Hutto, TX 78634

Maurice R

Job Details: 02/07/2024

"Arrived onsite for dishwasher leaking. On inspection found the spray arm setting on the pump screen that popped up. I locked the screen in to place. There is a good chance that the arm was stuck in 1 position and spraying water on to the door. I pulled door panel to look in see if water was running down the inside of the door, there was no water marks on the door. When I was taking the door panel off the unit the door latch holder just crumbled into pieces. Ordering a ui panel, then in the door would not stay up so ordering friction sleeves. Office to reschedule when door panel arrives. The door has rust all long the bottom.; ordrng 1 W11613564 (Ui panel) and 1 W11613486 (Door panel) and 2 WP8268961 (Friction sleeves)s"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ2

Near Andice, TX 78628

Miguel

Job Details: 02/07/2024

Arrived onsite for dishwasher noisy. Water was off. Turned on and Ran diagnostics . All components working properly. Normal noise. Found unit is loud because the front insulation and panels are missing. New build. Empty house. Office will schedule. ; ordrng 1 W11545318 (Panel) and 1 W11573704 (Shield) and 1 W11579528 (Toe panel) and 2 W11551775 (Screw)s and 1 W11573700 (Sheild)

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ1

Near New Braunfels, TX 78132

Andrew

Job Details: 02/07/2024

Arrived on site to test unit for not washing and drying properly. Found error f1e1(acu failure). Replaced control and completed diagnostics with no issues. No leaks detected. Job complete.

We serviced a

MAYTAG WASHER

Model MVW6200KW3

Near Liberty Hill, TX 78642

Miguel

Job Details: 02/07/2024

"Arrived on site for washer not spinning, clothes still wet. Customer had blanket still wet on washer. Advised customer on proper set up for blankets, ran diagnostics and all components passed. Found f0e9. Replaced drain pump as precaution. Verified operation. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM03

Near New Braunfels, TX 78132

Andrew

Job Details: 02/07/2024

Arrived on site and replaced compressor and precooler. Charged system to 140psi with nitrogen and used bubble solution to test for any leaks at all potential leak points. Found no signs of any leaks. Vacuumed system and charged to specs with 5.5oz or r134a. Unit now working as designed. Job complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS05

Near Del Valle, TX 78617

Matthew

Job Details: 02/07/2024

Arrived on site for unit not dispensing water and not making ice. Upon arrival inspected unit and found frozen water reservoir tank. Inspected and found gaps between tower and Styrofoam insulation causing reservoir to freeze. Used sealer to fill the gaps between the insulation and thawed line. Ran dispenser test and icemaker failed test and unit is now functioning properly. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHM00

Near Austin, TX 78737

Andrey

Job Details: 02/07/2024

"Arrived on site to install previously diagnosed ice door and UI control kit. Installed parts and test unit, unit is now running as designed, job complete."

We serviced a

WHIRLPOOL RANGE

Model WFE550S0LZ2

Near New Braunfels, TX 78130

Andrew

Job Details: 02/07/2024

Arrived on site to test unit for LF and RF burners not heating properly. Found infinite switches were not turning burners on. Found when set to high and then adjusting they would turn on momentarily but not cycle. Replaced faulty infinite switches. Unit now working as designed. Job complete.

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near McGregor, TX 76657

Jonathan M

Job Details: 02/07/2024

"Arrived on site for a washing machine. That is not completing cycles. Inspected unit and work area. I ran the unit three diagnostics and found an F7 E3 (basket engaged during agitation) error code. I tested the unit and confirmed that the shifter was not completely shifting the cam all the way into agitation. I went ahead and replaced the actuator, cam, and belt and tested the unit. The unit began to work and operate as designed. Call complete."

We serviced a

JENN-AIR REFRIGERATOR

Model JBSFS42NMX00

Near Austin, TX 78738

Luis

Job Details: 02/07/2024

Arrived on site. Diagnosed defective bottom grilles replaced grilles ; O-emld tckt

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Austin, TX 78735

Joe Z

Job Details: 02/07/2024

"Arrived on site for tripping breaker, upon arrival, ran diagnostics and there are no saved error codes. Test polarity and is good. Unit is plugged into dedicated circuit and on a Seimens AFCI breaker. test unit by running 2 drain and spin cycles and 2 complete quick cycles and cannot duplicates tripping breaker. Customer states that it is intermittent but has been happening more often. Customer has operated unit on a different circuit and unit operates correctly. Cannot get unit to duplicate issues. Job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Austin, TX 78750

Paul

Job Details: 02/07/2024

"Arrived onsite for a refrigerator that still has not made ice. I found the icemaker turned off when I arrived and the customer stated they havent messed with the photo eye. I ran all the test. The icemaker had no error codes, the unit would go thru a harvest and it filled this time. The ice fan and bin thermistor checks good. I did find one connector not fully seated and fixed that. I can find no reason the unit wasnt making ice other than it was in the off position. I will check back in with the customer later today. Call complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Leander, TX 78641

Miguel

Job Details: 02/07/2024

"Arrived on site for dishwasher door falling. Found door was working as designed, removed from counter, replaced friction pads as precaution, verified operation. Call complete."

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Georgetown, TX 78626

Gerry C

Job Details: 02/07/2024

"WTW4855HW3 Arrived to install previously diagnosed and ordered parts. I moved and replaced the basket and suspension, recalibrated and tested. The unit operated as designed, no leaks observed during service."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Austin, TX 78723

Kimo

Job Details: 02/07/2024

Arrived onsite for a DW that is leaking. Upon inspection I doubt that the water inlet valve cracked. I replaced it and found that the leaks was gone. I did notice that the DW door would not close properly but I couldnt correct it without causing damage to the Surrounding cabinet. I advised the customer to have someone come out and adjust the cabinet/DW to have full function of the unit

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS03

Near Austin, TX 78717

Miguel

Job Details: 02/07/2024

"Arrived on site for microwave not working, found relay would not close, showing f1e6. Replaced control and magnetron, unit ran for about 30 seconds then showed f1e6 again, Will need inverter. Office will call to schedule, ; ordrng 1 W10217711 (Inverter)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Austin, TX 78702

Kimo

Job Details: 02/07/2024

Arrived onsite for a DW that is leaking form the bottom. Upon arrival I ran the unit and monitored the unit and found that the was a small leaking at the inlet valve I tightened up the fitting and continued to run the unit and found unit operating as designed

We serviced a

KITCHENAID FREEZER

Model KRFF507HPS03

Near Temple, TX 76502

Tyler

Job Details: 02/07/2024

Arrived on site for refrigerator not coo.inf. Upon arrival found y split on uv drier had cracked and leaking dye out. Replaced drier and pulled vac. Recharged system with 56g of r600 and found no signs of new leaks or dye. Informed customer to give unit 24 hrs to stabilize temps. Call complete

We serviced a

WHIRLPOOL COOKTOP

Model WCE77US0HB01

Near Leander, TX 78641

Wesley

Job Details: 02/07/2024

Arrived onsite and found unit operating with failed connection at the switch to the left rear burner. Gained access to and corrected wiring dislodged during factory assembly. All checks good. Unit is now operating as designed.

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW05

Near Granite Shoals, TX 78654

Lou

Job Details: 02/07/2024

"Arrived on site to inspect upright freezer no cool. I removed the evap cover and inspected the frost pattern and there was none. Frost was built up at the cap tube. Per previous techs diagnosis, I evacuated the system and heated the cap tube at the evaporator and removed the cap tube. I cleared the system using Nitrogen and then re-brazed the cap tube to the evaporator and removed and replaced the UV dye drier and performed a push pull test and found the suction/push good. I vacuumed the system for 25-30 mins and then installed 50g of R600 refrigerant and tested the unit. I found the frost pattern good on the evaporator and the unit beginning to cool. I reassembled the evap cover and the back cover and advised the customer of my findings and repairs. No water connections to the unit, job completed."

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Georgetown, TX 78633

Sterling

Job Details: 02/07/2024

On arrival verified complaint f9e1 and no drain. Found drain pump is no longer pumping and just hums. Replaced the drain pump and checked for leaks no leaks. Ran diag test and unit now drains. All OperTional tests are good. Job complete no leaks detected during service.

We serviced a

WHIRLPOOL WASHER

Model NTW4516FW3

Near Leander, TX 78641

Wesley

Job Details: 02/07/2024

"Arrived onsite and found capacitor dislodged and wiring damaged. Replaced capacitor and Ordering wiring harness, shield and belt and cam to complete repairs. ; ordrng 1 W11448788 (Lower harness) and 1 W10721967 (Cam) and 1 WPW10427633 (Shield) and 1 W11239857 (Belt)"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Buda, TX 78610

Joe Z

Job Details: 02/07/2024

"Arrived on site for unit not powering on, upon arrival,test polarity and is good. Test fuse and heating circuit and all components passed. Replaced push to start switch and timer and same issue. Techline is not available after hours. Ordering motor and harness. Office to reschedule ; ordrng 1 WPW10450286 (Harness) and 1 279827 (Motor)"

We serviced a

MAYTAG DRYER

Model MED7230HW1

Near New Braunfels, TX 78132

Andrew

Job Details: 02/07/2024

Arrived on site to test unit for not starting. Found belt was broken. Replaced belt( 661570V ) from truck stock. Unit now working as designed. Advised customer to ventilation leading to exterior cleared. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Bastrop, TX 78602

Matthew

Job Details: 02/07/2024

Arrived on site for sealed system repair. Replaced compressor. Pulled vacuum and charge per spec . Ran unit and unit is functioning properly. Notified customer to give at least 24 hours to equalize temperatures. Job complete.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Austin, TX 78722

Scott

Job Details: 02/07/2024

Arrived on site for leaking washer . Ran diagnostics. Couldnt duplicate leaksing . Did fill washer 3/4 full. While draining the drain stand kept fill to over flow . Took multiple starts and stops to drain washer . Any leakage is due to poor draining . Advised landlord that plumbing is to blame . Job complete

We serviced a

WHIRLPOOL OVEN

Model WFG505M0BS3

Near Austin, TX 78748

Leonardo

Job Details: 02/07/2024

Arrived on site to test unit for oven not igniting. Test unit and found bad board. Replaced board test unit and glow igniter not getting hot enough to open valve. Will order new igniter. ; ordrng 1 W11176464 (Igniter)

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL02

Near Spicewood, TX 78669

Luis

Job Details: 02/07/2024

Arrived on site. Replaced defective paddles and springs tested dispenser operation unit working as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Marble Falls, TX 78654

Lou

Job Details: 02/07/2024

"Arrived on site to inspect washer that wont stop filling. Upon further inspection, the customer advised that the washer would not stop filling and they had to run a drain and spin cycle to get it to drain and the water continued to fill. Customer advised that they turned the water off and unplugged it. I plugged the unit in and turned the water back on and placed the unit in diagnostics showing no error codes. I continued with testing and the units hot water valve failed. I removed and replaced the valve and calibrated the unit and tested and the unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Temple, TX 76504

Tyler

Job Details: 02/07/2024

Arrived on site for refrigerator not making ice. Upon arrival confirmed issue and found ice maker getting proper power but not rotating into a harvest cycle. Replaced ice maker and tested unit. Found no leaks and unit working as designed. Call compl

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ1

Near Liberty Hill, TX 78642

Gerry C

Job Details: 02/07/2024

"WFG550S0LZ1 Arrived to inspect heating issue. The customer advised the unit would intermittently not heat and sometimes would preheat, but cool too much. I found the unit having difficulties igniting, and when it did ignite, the flame had a very loud, blow torch sound, denoting an incorrectly set air shutter. Inspection of the air shutter revealed it was all the way open, the setting for high altitude use, and I correctly set the air shutter for optimal combustion at the local altitude. Operational test good, no gas leaks detected during service."

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Canyon Lake, TX 78132

Andrew

Job Details: 02/07/2024

Arrived on site to test unit for excessive shaking. Found tub was sitting against front of cabinet. Balanced tub to sit in center of cabinet. Found belt was loose and slipping. Replaced cam and belt. Unit completed diagnostics with no issues. No leaks detected. Job complete.

We serviced a

JENN-AIR FREEZER

Model JBZFL30IGX00

Near Spicewood, TX 78669

Luis

Job Details: 02/07/2024

"#6355arrived on site for no ice. No ice in bin,removed bin ran diagnostics icemaker dumped ice,ran harvest test again E2 error code,E2 error isnt on tech sheet or any documentation for this type of icemaker,ran harvest test for a 3rd time passed,ran 4th test E2. Powered unit of from main power switch,replaced icemaker ran harvest test passed ran fill test passed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Canyon Lake, TX 78133

Andrew

Job Details: 02/07/2024

Arrived on site and replaced damaged FC door. It working as designed. Job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Austin, TX 78741

Matthew

Job Details: 02/07/2024

Arrived on site for washer not getting warm water. Upon arrival. Inspected unit and found water. Inlet valve failed. Replace inlet valve and tested. Unit is now functioning properly. Job complete..

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS04

Near Austin, TX 78737

Andrey

Job Details: 02/07/2024

"Arrived on site for dispenser broken, tested unit found ice container has a hole in it. Replaced ice container and tested, unit is now running as designed, job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Horseshoe Bay, TX 78657

Lou

Job Details: 02/07/2024

"Arrived on site to inspect refrigerator lights not working. Upon further inspection, I found the RC module not coming on when opening the RC doors. I found the FC module is operating as designed. I tested the door switches and found they are functioning properly. I removed the module and disconnected the harness and waited. Reconnected the harness and it continued to fail. I am ordering the module assembly and office to schedule return service due to the availability of the part. No water leaks observed during service.; ordrng 1 W11470191 (Module)"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Smithville, TX 78957

Matthew

Job Details: 02/07/2024

"Arrived on site for unit not functioning properly. Upon rival inspected unit. Tested and found unit would not go into agitation and was making noise during spin. inspected underneath unit and found a puddle of oil on the floor. All components underneath unit or saturated with gear case oil. Replaced gear case, capacitor, cam, actuator and belt. Tested unit and unit is now functioning properly. Job complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Austin, TX 78748

Leonardo

Job Details: 02/07/2024

Arrived on site to test unit for unit not heating. Test unit and found and element. Replaced element test unit and unit test good job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Killeen, TX 76541

Jonathan M

Job Details: 02/07/2024

Don site for a refrigerator that is not making ice. Inspected unit and work area. I found that the model information that was sent over was incorrect and updated the model information for the unit. I did find that the serial number attached was correct. Attempted to jump the icemaker and found that the icemaker motor would not turn even though proper voltage was being supplied. Ordering the correct ice maker and will bring the valve just in case. I rescheduled the customer to 2/14.; ordrng 1 W11546935 (Icemaker) and 1 W11645245 (Dual Valve)

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Cedar Park, TX 78613

Wesley

Job Details: 02/07/2024

"Arrived onsite for noise concerns and evaluated active load, and recordings of concerns and found unit operating within design specifications. Explained findings and design to customer. Reported findings to techline to document unit operating as designed within specifications and customer unsatisfied with noise levels and operating noises. sr#7738427009"

We serviced a

KITCHENAID COOKTOP

Model KFDC506JSS01

Near Spicewood, TX 78669

Leonardo

Job Details: 02/07/2024

Arrived on site to test unit for center front burner not working correctly and oven door not closing all the way. Found damaged burner head and damaged hinges. Replaced burner head test burner and burner test good. Ordering new hinges office to reschedule ; ordrng 1 W11568941 (Left hinge) and 1 W11568813 (Right hinge)

We serviced a

WHIRLPOOL WASHER

Model WFW8620HC2

Near Buda, TX 78610

Joe Z

Job Details: 02/07/2024

Arrived on site to install previously ordered part. Replaced cold valve and test unit. There is no change. Cold valve still does not energize. Need to replace control. During control replacement found black wires at green connector has failed. Uploaded picture to SD. Replaced control. Still getting error codes. Need to order harnesses. Left unit unplugged.office to reschedule ; ordrng 1 W11349135 (Upper harness) and 1 W11318751 (Lower main harness) and 1 W11349139 (Harness)

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS20

Near Austin, TX 78737

Andrey

Job Details: 02/07/2024

"Arrived on site to test unit for no heat. Customer stated that unit is in a power cycle loop and will not power on. Tested unit found console in a constant power cycle, console unresponsive, cycled power with no improvement. Will need to replace console to fix issue. Order part, office to reschedule ; ordrng 1 W11600370 (Console)"

We serviced a

KITCHENAID ICE MACHINE

Model KUIX535HPS01

Near Spicewood, TX 78669

Luis

Job Details: 02/07/2024

Arrived on site. Let unit run through a normal operating cycle found ice slab taking awhile to slide down to grid cutter found grid cutter not hot enough to cut ice. Cleaned evaporator plate replaced grid cutter checked heat on grid cutter good. ; used 1 W10919199 (Grid cutter) from stock

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS5

Near Pflugerville, TX 78660

Maurice R

Job Details: 02/07/2024

Arrived onsite for dishwasher not cleaning dishes. On inspection I ran the unit in diagnostics cycle and water the had no pressure. I open the unit and I could not see any water in the unit. I tested the sink and no hot water was coming out. The customer said that he had a guy working on the issue with the water. Told customer no water no clean dish. Customer is to get the water issue fix and will call us back if the unit does not work. No water leaks due to no water to the unit.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Austin, TX 78723

Kimo

Job Details: 02/07/2024

Arrived onsite for a dryer that is not heating. Upon arrival I performed a airflow test and found that then unit had good airflow but not good enough for a electric dryer. Upon further inspection I found that the cutoff was showing open I replaced it and tested the unit and found unit operating as designed