Service History 289 - Appliance Express

We serviced a

WHIRLPOOL DRYER

Model NED4655EW1

Near Austin, TX 78723

Scott

Job Details: 06/23/2022

Arrived on site for dryer still not advancing . Found back panel pushed in causing heater element to be pushed into housing and grounding out . Reshaped back panel and replaced element . Tested unit and all checked normal. No lint build up . Called tech line

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW04

Near Bastrop, TX 78602

Joe Z

Job Details: 06/23/2022

Arrived onsite for loud noise. Upon arrival found same noise as previous visit. The position of the capillary tube moved back into original spot and vibrating the other refrigerant tube. . Added both padding between the two tubes and vibration is now gone. Job complete

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS02

Near Pflugerville, TX 78660

David S

Job Details: 06/23/2022

"Arrived on site for oven temperature not being in range. I inspected the unit and work area. I preformed a temperature test. I Inspected the shelf the oven sits on and found the shelf has a cut out, the product installation calls for the shelf to be solid. I found the oven pre-heating too 378, I found the oven cycling, low of 335 high of 370. The unit is working as designed. I advised the customer call the home builder and have them fix the oven shelf. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Pflugerville, TX 78660

David S

Job Details: 06/23/2022

"Arrived on site for food freezing on the left side of the rc compartment. I inspected the unit and work area. I found some of the lights dim on the UI. I tested the diffuser and found it working properly. I tested the thermistors and found the rc thermistor reading high. I found the rc thermistor blocked off from air flow. I replaced the UI to free t the dim lights, and spoke to the customer about air flow, and showed her where the thermistor for the rc section is she it wont be blocked off. Job complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Austin, TX 78723

Justin

Job Details: 06/23/2022

Arrived on site to install previously diagnosed parts. I installed all provided parts and then tested the unit. The new tub is no longer leaking and working as designed. Call complete.

We serviced a

WHIRLPOOL RANGE

Model WFC315S0JS1

Near Austin, TX 78724

Justin

Job Details: 06/23/2022

Arrived on site to install previously diagnosed parts. I installed the socket and found the light would still remain on. I then ohmd out the door switch and found it good. I checked voltage at the wall and found it good. I checked voltage at the socket and control and found a constant 120VAC regardless if the door was open or closed. I called techline and spoke to Scott and received SR# 7733955631. I informed Scott on my findings. Scott had me ohm out several components on the unit and we found the harness bad. I installed the new harness and the light began working as designed. I tested all burners and preheat the oven. The unit is now as designed. Call complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Pflugerville, TX 78660

David S

Job Details: 06/23/2022

"Arrived on site for washing machine having h20 error code. I inspected the unit and work area. I found fault codes F8E1 inlet water/ no water, f7e1 single speed wash error. I inspected all wiring and found the flow meter disconnected and the tab not secured. I reconnected the flow meter and secured it in place. I tested the unit and found it working properly. I ran a normal cycle and found the unit filling and washing. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM00

Near Austin, TX 78724

Justin

Job Details: 06/23/2022

Arrived on site for a refrigerator frosting over. Upon arrival the unit was unplugged with the doors open. The customer stated that the back of the FC was completely frosted over. I ohmd out the bimetal and found it bad. I replaced the bimetal and the unit is now working as designed. Call complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Taylor, TX 76574

Wesley

Job Details: 06/23/2022

Arrived onsite for pump failed. Water filling but no wash function. and repaired by replacing pump. Unit is now operating as designed. All checks good.

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS20

Near Hutto, TX 78634

Wesley

Job Details: 06/23/2022

Arrived onsite for oven door alignment concerns and instructed customer on door removal for cleaning and realigned the door by removing and replacing properly. All checks good. Unit is now operating as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW5840BW0

Near Round Rock, TX 78664

Wesley

Job Details: 06/23/2022

Arrived onsite for small water leak and found gearcase seal leaking and gearcase bearings rusted.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Round Rock, TX 78665

Wesley

Job Details: 06/23/2022

Arrived onsite and provided customer instruct on fridge runtimes. Unit runs over %80 of the time to be efficient with energy. All checks good. Unit is operating as designed.

We serviced a

WHIRLPOOL DRYER

Model MED8630HC1

Near Woodway, TX 76712

Jonathan M

Job Details: 06/23/2022

Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the element and tested the unit. The unit began to work and operate as designed.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Round Rock, TX 78665

Wesley

Job Details: 06/23/2022

Arrived onsite for issue with cold valve leakin*into tub. Replaced valve. Unit is now operating as designed. All checks good.

We serviced a

KITCHENAID OVEN

Model KOSE500ESS20

Near Austin, TX 78731

Matthew

Job Details: 06/23/2022

Arrived onsite for vent getting hot and fan running. Upon arrival inspected unit. Customer stated vent is getting hot. Explained to customer ventilation and surface temperatures. Called tech line for assistance. Reviewed temperature limits but customer views as unacceptable. Tech provided SR#7733953575. Unit is ventilating and functioning as designed. Fans are also functioning properly. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Austin, TX 78723

Scott

Job Details: 06/23/2022

Arrived on site for fridge frosting up. Maintenance department last week turned off fridge for frosting over and having temp issues for a day or two. Fridge has been running for about a week now no signs of frost defrost heaters and evap fan are working. Ran temp checks temps and both sections are normal. Ran diagnostics couldnt duplicate or see any cause for failure . No water leaks detected at time of service. Job complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Austin, TX 78704

Matthew

Job Details: 06/23/2022

Arrived onsite to replace previously diagnosed parts. Replaced failed drawer shelf. Tested unit and unit is functioning properly. Job complete

We serviced a

SAMSUNG WASHER

Model WF45N5300AV/US

Near Harker Heights, TX 76548

Tyler

Job Details: 06/23/2022

Arrived on site for washer needing previously diagnosed bellow. Upon arrival installed required part. Reassembled and retested unit. Foun no leaks when tub was filled and agitated during washer. Unit drain all water as designed through pump. No leaks present upon completion. Call complete

We serviced a

WHIRLPOOL DRYER

Model WED5100HW1

Near Robinson, TX 76706

Jonathan M

Job Details: 06/23/2022

Arrived on site for my dryer that is making a rattling sound as it operates. Inspect unit and work area. Immediately heard what the customer is talking about and started disassembling the unit. Found the blower wheel stripped between the plastic blower and the inner metal nut that attaches to the motor. Had to chisel off the blower wheel. Replaced both blower wheel and motor and tested the unit. The unit began to work and operate as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near Austin, TX 78704

Matthew

Job Details: 06/23/2022

"Arrived onsite for dishwasher not cleaning dishes properly. Upon arrival put unit in diagnostics. Found stored error codes 8/2 water inlet problem , 10/2 vent wax motor , 10/1 dispenser electrical , also unit seemed to be over sudsing. Cleared codes and ran test. Two codes resurfaced. Called tech line for assistance. Explained to tech codes and testing. He explained that opening the door during those cycles will trigger the electrical error. Ran additional test and lowered adjustment for rinse aid. Customer stated rinse aid may have been overfilled. Ran empty cycle to clear tub. Tech suggested to Cut back on detergent or try chalk tab style and make sure to run hot water before cycle. Provided . SR#7733951351. Customer will monitor. Job complete"

We serviced a

WHIRLPOOL MICROWAVE

Model KBHS109SSS05

Near Salado, TX 76571

Tyler

Job Details: 06/23/2022

Arrived on site for bulb not operating within microwave cavity. Upon arrival confirmed issue. Found coil within bulb broken.

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Hewitt, TX 76643

Jonathan M

Job Details: 06/23/2022

Arrived on site for a washing machine that has water level questions. Inspected unit and work area. Because were advised that the unit does not seem to have any kind of fill level modifications on this unit and the customer wanted to know what was going on with her unit. I asked the customer if the unit does fill and complete the cycle and she did advise that the unit does complete cycles. She was primarily concerned about the cleanliness of her clients. Did explain to the customer that this is normal operation for these washers. Ran the unit through diagnostics and did not find any stored error codes. Ran the unit through an auto test and the unit ran as designed. Went over user care guide and the unit is working as designed. Call complete.

We serviced a

WHIRLPOOL WASHER

Model WFW70HEBW0

Near Austin, TX 78703

Matthew

Job Details: 06/23/2022

Arrived onsite with second tech to fully diagnose unit and contact customer. Disassembled unit and found punctured pressure hose. Hose had come undone and rubbed against rotor causing fracture. Tub would fill then leak. Replaced the hose and tested. Ran diagnostics and passed. Ran normal load and all passed. Unit is functioning properly. No leaks present at this time. Job complete

We serviced a

GE REFRIGERATOR

Model PSI23MGNABB

Near Georgetown, TX 78628

Lou

Job Details: 06/23/2022

"Arrived on site to inspect refrigerator leaking water. Upon further inspection, the customer had the unit pulled out from the wall and the filter head water lines in a bucket. Customer showed me where they found water puddled on the floor in the garage behind where the unit sits and the damage to the baseboard (photo). I inspected the water line connections and found them corroded and the water line from the filter head to the water source hose was cracked/broken (photo). I removed and replaced the filter head and tested and unit is operating as designed with no water leaks. No water leaks observed at the end of service, job completed."

We serviced a

WHIRLPOOL WASHER

Model WFW9200SQ00

Near Georgetown, TX 78626

Gerry C

Job Details: 06/23/2022

Arrived to inspect leak. I rechecked the chassis and door and found no sources of water leaks. The CX had left the potential leak from the last load and it was determined to be pet mess. No leaks observed during service. Warranty applied.

We serviced a

WHIRLPOOL WASHER

Model MVWB835DW0

Near Round Rock, TX 78665

Wesley

Job Details: 06/23/2022

"Arrived onsite and found unit operating with failed washplate nut. All checks good. New washplate installed and unit operating as designed."

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Austin, TX 78704

Scott

Job Details: 06/23/2022

"Arrived on site for oven light out and oven off bye 50 degrees. Found just bulb was missing and oven sensor failed resistance check. Replaced missing bulb and sensor . Ran temp check . All checked normal . No gas leaks detected at time of service. Job complete"

We serviced a

KITCHENAID COOKTOP

Model KCES550HSS00

Near Bastrop, TX 78602

Joe Z

Job Details: 06/23/2022

Arrived onsite for Cooktop not working. Upon arrival test unit and found all burners get warm but not hot. Inspected polarity and only getting 120 to unit. Instructed customer to contact electrician. Job complete

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS01

Near Bastrop, TX 78602

Joe Z

Job Details: 06/23/2022

"Arrived onsite for Nothing Is Working - No Power. Upon arrival,inspected unit. Unit is receiving power. Found user interface is stuck on hour glass. No buttons are responding. Tried rebooting power multiple times and no change. Noticed there is no ventilation in cabinets for double ovens. Recommend that venting will help unit breathe.

We serviced a

WHIRLPOOL WINE COOLER

Model JUW248RWRS11

Near Austin, TX 78733

Luis

Job Details: 06/23/2022

"Arrived on site for no cool. Powered unit on compressor and fans powered on,removed evaporator cover found no frost on evaporator,found oil on evaporator diagnosed a leak in the system,part is not serviceable unit will need to be replaced.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FGHS2631PF4A

Near Austin, TX 78733

Luis

Job Details: 06/23/2022

"Arrived on site for cooling complaint. Per customer unit stopped cooling customer had to power cycle unit,unit cooling at time of visit,diagnosed control defective. Replaced main control powered unit on compressor and fans powered on.

We serviced a

WHIRLPOOL REFRIGERATOR

Model MSC21C6MFZ05

Near Austin, TX 78731

Luis

Job Details: 06/23/2022

Arrived on site. Replaced freezer door checked door operation good.

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS02

Near New Braunfels, TX 78132

Andrew

Job Details: 06/23/2022

Arrived on site to test unit for times not consistent on console and lower oven getting a bit too hot. Advised customer to connect unit to WiFi for software updates. Also showed customer on calibration. Job complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near New Braunfels, TX 78130

Andrew

Job Details: 06/23/2022

Arrived on site to test unit for FC evap frosting up. Customer stated evap harnes with fan and thermistors was recently replaced by previous company. Found all functions reading properly. Found drain tube was not secured properly and air gap present. Secured drain tube and applied a bead of caulk to seal air gap. Advised customer to monitor and if issue persists recommend replacing control and UI.

We serviced a

WHIRLPOOL FREEZER

Model WRX735SDHZ04

Near Canyon Lake, TX 78130

Andrew

Job Details: 06/23/2022

Arrived on site to test unit for ice build up in FC. Found door was not closed properly causing air leak. Gaskets are sealing properly. Advised customer to open and close door directly from center to avoid issues. Job complete.

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Pflugerville, TX 78660

Cliff

Job Details: 06/22/2022

Arrived on site to replace previously ordered parts for washer. Replaced capacitor and tested unit. All is working properly at this time and no leaks were found at time of service.

We serviced a

WHIRLPOOL WASHER

Model WTW4655JW1

Near Pflugerville, TX 78660

Cliff

Job Details: 06/22/2022

Arrived on site to diagnose a washer that is not cycling properly. Found loose wiring connection on capacitor and rewired it properly. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

We serviced a

WHIRLPOOL DRYER

Model MGD6000AW0

Near Granite Shoals, TX 78654

Lou

Job Details: 06/22/2022

"Arrived on site to inspect dryer noises. Upon further inspection, I turned the unit on and could not duplicate the noise. Customer advised after the unit has been on it will begin to make a squeaking noise. I disassembled the unit and found the tension pulley roller seized to the axle and the unit needed to be cleaned (photo). I removed and replaced the four rollers, tension pulley roller and belt and cleaned the roller axles and vacuumed he lint from the unit. Reassembled the unit and tested and unit is operating as designed. No lint observed at the end of service, job completed."

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Pflugerville, TX 78660

Cliff

Job Details: 06/22/2022

Arrived on site to diagnose a range with a hinge making popping sound. Found no failures to unit at this time and 'popping' is just a cam in the hinge going into closed position. No further repairs needed and job is complete.

We serviced a

MAYTAG WASHER

Model MVW6230HW1

Near Austin, TX 78746

Matthew

Job Details: 06/22/2022

Arrived onsite for lid not latching. Upon inspection found strike failed. Replaced strike and tested. Unit is functioning properly. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE254ESS1

Near Austin, TX 78746

Matthew

Job Details: 06/22/2022

"Arrived onsite for dishwasher leaking and not cleaning dishes properly. Upon arrival inspected unit. Removed toe kick for inspection and found insulation saturated. Cleaned water under unit. Ran quick test and confirmed sump motor was leaking.

We serviced a

KITCHENAID DISHWASHER

Model KUDS02FRSS1

Near Austin, TX 78730

Matthew

Job Details: 06/22/2022

Arrived onsite for dishwasher not draining or closing properly. Upon arrival found door needed extremely firm press to close. Once closed the unit would work properly. Disassembled door panel and found latch was rusted and not actuating properly. Replaced latch. Door is locking better. Ran additional test and unit is functioning properly.

We serviced a

SAMSUNG DRYER

Model DV42H520DEF/A3

Near McGregor, TX 76657

Jonathan M

Job Details: 06/22/2022

Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the element and tested the unit. The unit began to build up a little smoke inside of the drum. Ran test the unit for several more minutes and the smoke started to dissipate and clear out. Did check all electrical connections to make sure that there was no burning wiring anywhere. Everything checked good. I did explain to the customer that the elements do you have a little bit of film covering them and can smoke like that when being used for the first time. Did advise the customer to give the unit a few cycles to get rid of the smell. The unit is now working as designed. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model EV150NXAN00

Near Kyle, TX 78640

Kevin

Job Details: 06/22/2022

"Arrived on site and found freezer is unplugged and in the garage. Freezer uses R12 refrigerant and the sealed system cannot be converted to a modern refrigerant. Refrigerator cannot be repaired, job complete"

We serviced a

KITCHENAID ICE MACHINE

Model KUIX535HPS00

Near Clifton, TX 76634

Jonathan M

Job Details: 06/22/2022

Arrived on site for an ice machine that is not making ice. Inspected unit and work area. Confirmed the customers complaint ran the unit through a diagnostic test and found the recirculating pump not recirculating water. Found all other functions of the ice machine working properly. Replaced the recirculating pump and tested the unit. Do you know begin to work and operate as designed. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SMBM00

Near Kyle, TX 78640

Kevin

Job Details: 06/22/2022

"Arrived on site and inspected refrigerator and found icemaker is leaking. Disassembled freezer and replaced icemaker and cycled properly and is working correctly, job complete"

We serviced a

LG DRYER

Model DLEX3370W

Near Manor, TX 78653

Joe Z

Job Details: 06/22/2022

Arrived onsite for CLOTHES ARE GETTING STUCK OR BURNER CLOTH. Upon arrival inspected unit and all appear normal. After series of questions to Mrs. she said another company has previously been out for same issue and that they replaced drum. Inspected drum and all is good. Noticed vent hose is crushed preventing air flow. Left hose disconnected for customer Could not find anything out of the ordinary that could be burning clothes. Test unit with a load of white towels.could not duplicate the issue. Job complete

We serviced a

KITCHENAID ICE MACHINE

Model KUID508HPS00

Near Whitney, TX 76692

Jonathan M

Job Details: 06/22/2022

Arrived on site to install previously diagnosed parts. Inspected in and work area. Replaced the external drain pump and tested the unit. Unit began to work and operate as designed. Call complete.

We serviced a

LG REFRIGERATOR

Model LFX31925ST/00

Near Kyle, TX 78640

Kevin

Job Details: 06/22/2022

"Arrived on site and inspected refrigerator and found both sections of refrigerator are 80+ degrees. Icemaker has an obvious short on the wiring harness. Compressor is running but is 126 degrees found open wire harness from control to 3 way valve. 3 way will not move from home position

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW

Near Buda, TX 78610

Scott

Job Details: 06/22/2022

"Arrived on site, replaced control. Ran diagnostics. All checked normal.,left core with mike to give to Lynn . No water leaks detected at time of service. Job complete"

We serviced a

WHIRLPOOL DRYER

Model MED7230HW2

Near Mustang Ridge, TX 78610

Scott

Job Details: 06/22/2022

Arrived on site for dead dryer . Found no voltage to unit . Checked and found breaker tripped . Reset breaker ( breaker is a gfi ) . Unit is now operating and heating normally. Didnt find any fault with unit . Did recommend having an electrician look at breaker and outlet . Also if possible swapping gfi breaker with normal on . Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS02

Near Austin, TX 78749

Scott

Job Details: 06/22/2022

Arrived on site for deli shelf falling down . Found left rear shelf bracket broken off liner wall . Called tech line Sr 7733944867. Customer care will reach out to customer . No water leaks detected at time of service. Job complete

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS0

Near Austin, TX 78747

Scott

Job Details: 06/22/2022

"Arrived on site , found igniter not pulling proper amps. Unit preheated properly . No gas leaks detected at time of service. Job complete"

We serviced a

WHIRLPOOL RANGE

Model WEE515S0LS2

Near Kyle, TX 78640

Kevin

Job Details: 06/22/2022

"Arrived on site and Apartment resident says they experienced F3E0 error code, there is no safe error codes in diagnostics. Connection for sensor and control board are good, sensor is reading good. Replaced sensor and control board To remove any possibility of intermittent issue, shall complete"

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Niederwald, TX 78640

Kevin

Job Details: 06/22/2022

"Arrived on site and inspected dryer and found incoming voltage is correct, confirmed heating element is not making contact with housing and shorting. Confirmed dryer is heating properly and airflow is good. Spoke with techline they recommended taking an amp draw on L one while dryer is running and found it is pulling 22 A. This is normal operation. They recommended that homeowner contact builder and have an electrician inspect house wiring and breaker, job complete. 7733941367"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB08

Near San Marcos, TX 78666

Andrey

Job Details: 06/22/2022

"Arrived on site to replace previously diagnosed control, evaporator motor,evaporator harness, unit powered on, monitored unit for 10 min, developed a good frost pattern and is not shutting off, unit is running as designed, job complete"

We serviced a

FRIGIDAIRE WASHER

Model FFTW4120SW

Near San Marcos, TX 78666

Andrey

Job Details: 06/22/2022

"Arrived on site to test unit for not advancing in cycle, tested unit found E1 error long fill but water is filling fine, after 5 min tub was still empty, looked behind and found drain hose connected at floor level, recently work was done to the floors and washer drain was connected to water pan drain, connected drain properly, tested unit , unit now running as designed, job complete"

We serviced a

GE MICROWAVE

Model JVM7195SK4SS

Near San Marcos, TX 78666

Andrey

Job Details: 06/22/2022

"Arrived on site to test u it for reheat not working, tested unit found service steam sensor error, got authorization to replace sensor, replaced sensor, customer ran test cycle with food , unit is now running as designed, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ00

Near Leander, TX 78641

Gerry C

Job Details: 06/22/2022

"Arrived to inspect heat on sides of cabinet. I found the unit at around 100 degrees in the sides and verified via thermography. I advised the CX that it is normal operation and it is not an issue. Operational test good, no leaks observed during service."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Lago Vista, TX 78645

Gerry C

Job Details: 06/22/2022

"Arrived to inspect no cool. I found a pinhole leak at the RC evaporator connection point, caused by the MFG placed thermistor clip. I removed and replaced the evaporator and vacuumed the system and was able to achieve 280 microns, ensuring no vapor within the system. After holding for 15 minutes and no change, I charged with the mfg prescribed refrigerant charge and tested. The unit operated as designed and a thorough check with leak testing solution on all joints, factory and current, yielded no results. Operational test good, no leaks observed during service."

We serviced a

LG REFRIGERATOR

Model LSXS26336V/01

Near Killeen, TX 76543

Tyler

Job Details: 06/22/2022

Arrived on site for refr not cooling/making ice. Upon arrival confirmed complaint. Equalized pressures at 15 H&L sides indicating unit had lost refrigerant. Inspected evap and condenser coils as well as uv drier and compressor but found no evidence of uv dye or visible leaks indicating unit had internal liner leak that cant be accessed or repaired due to inaccessibility.

We serviced a

WHIRLPOOL DRYER

Model MEDB955FC0

Near New Braunfels, TX 78130

Andrey

Job Details: 06/22/2022

"Arrived on site to test unit for not drying clothes and getting to hot, ran vent test and found that it is restricted, unplugged from wall and it passed, advised customer not to run unit until vent has been cleared, running unit could cause costly damage,

We serviced a

WHIRLPOOL WASHER

Model WTW57ESVH0

Near Harker Heights, TX 76548

Tyler

Job Details: 06/22/2022

Arrived on site for washer not turning on unless lid is forced down. Upon arrival conf8rmed issue and found stable power supplied to unit. I then found lid switch rusting and failing to activate. After replacing lid switch I was able to reassemble and tested washer found unit functioning through cycles as designed with no leaks. Call complete

We serviced a

WHIRLPOOL WASHER

Model WTW5550SQ0

Near Georgetown, TX 78626

Kimo

Job Details: 06/22/2022

"Arrived onsite for washer not draining or agitating. Upon inspection I found the capacitor good, the lid switch was good. Upon further inspection I found that the was a item of clothing stuck in the drain pump impellers causing the motor to bind up saying the issue. I removed the item of clothing and removed installed the drain pump and tested unit and and found unit operating as designed. Job complete no leaks."

We serviced a

WHIRLPOOL OVEN

Model n/a

Near Cedar Park, TX 78613

Paul

Job Details: 06/22/2022

Arrived onsite for a wall oven that will not turn on. I found the thermal fuse blown. I used my mini breaker to bypass the thermal fuse and tested the oven. The fan is working as designed and it is heating. I replaced the fuse and the oven works as designed. I showed the customer how to form the door gasket periodically to help heat loss at the fan intake. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS04

Near Leander, TX 78641

Paul

Job Details: 06/22/2022

Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the main control and the UI. I made sure all dispenser functions were working properly. The unit is working as designed. Call complete.

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS00

Near Georgetown, TX 78633

Paul

Job Details: 06/22/2022

Arrived onsite for a cooktop with burner flame issues. Mr stated the only issue was the back left burner was yellow tipping at times. I looked at the burner and everything looked good and I explained that something foreign was coming out in the flame causing the issue. After running the burner on high for a few minutes the yellow tipping went away and the flame was blue. Call complete.

We serviced a

KITCHENAID MICROWAVE

Model KEHU309SSS06

Near Georgetown, TX 78633

Paul

Job Details: 06/22/2022

Arrived onsite for a microwave with the control panel turning on and counting down but nothing else functions. I found a store F6E0 and F7E0. The unit is not connected to water. I found the microwave light not working. I pulled the oven and tested voltage at the microwave main control and had 120VAC. I tested the unit again after power resetting and the unit is working as designed. I went over power surges and about resetting the breaker with the customer.

We serviced a

WHIRLPOOL COMPACTOR

Model KTTS505ESS0

Near Georgetown, TX 78633

Paul

Job Details: 06/22/2022

Arrived onsite for a compactor that the door will not open and it will not start. I found the unit installed with the cabinet brackets but the brackets were bent. I straightened the brackets enough to remove the screws and get the unit out. I found the gears good but jammed because the gap between the motor and drive gear was not correct. I corrected the gears and tested the unit. The unit is working as designed. Call complete.

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Georgetown, TX 78628

Paul

Job Details: 06/22/2022

Arrived onsite for a dryer with the door not closing properly. The latch and strike need to be replaced. I installed a latch and strike kit and tested the unit. All is working as designed. Call complete.

We serviced a

SAMSUNG REFRIGERATOR

Model RF263BEAESR/AA 07

Near Marble Falls, TX 78654

Lou

Job Details: 06/22/2022

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the ice maker. During the process, I removed the ice maker and all ice from the ice box and sealed the air gaps with silicone. Installed the new ice maker and tested. Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Pflugerville, TX 78660

Cliff

Job Details: 06/22/2022

Arrived on site to inspect dishwasher after plastic melted on heating element. Found no failures to unit at this time and advised customer on findings. No leaks were found at time of service.

We serviced a

WHIRLPOOL COOKTOP

Model WCE77US0HS

Near Pflugerville, TX 78660

Cliff

Job Details: 06/22/2022

Arrived on site to diagnose a cooktop with a burner not working. Found lf burner not operating and replaced burner and infinite switch. Tested unit and found all is functioning properly at this time.

We serviced a

KITCHENAID ICE MACHINE

Model KUIX335HPS00

Near Austin, TX 78702

Wesley

Job Details: 06/22/2022

"Arrived onsite for icemaker with good production, but needed thorough cleaning and a new filter. Provided thorough cleaning and new filter. Unit is now operating as designed. All checks good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJW00

Near Austin, TX 78759

David S

Job Details: 06/22/2022

Arrived on site for fridge having water build up in the rc section. I inspected the unit and work area. I found the drain tube clogged with ice. I removed the ice build up and found the drain tube clear. The unit is working as designed. Job complete.

We serviced a

SAMSUNG WASHER

Model WA50R5200AW/US

Near Austin, TX 78759

David S

Job Details: 06/22/2022

"Arrived on site for washing machine taking longer to washer. I inspected Ted the unit and work area. I found and unbalanced error code in diagnostics. I found the inner basket out of round and wobbling. This is causing the unit to go unbalanced and the washer is trying to correct itself, making it run longer.

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS00

Near Georgetown, TX 78626

Kimo

Job Details: 06/22/2022

Arrived onsite for for cooktop with right front burner not heating pans evenly. Upon inspection I found that the burner head was not sitting leveled. I adjusted the head to get it as leveled as I could (see pix). Tested unit and found unit operating as designed. Job complete.

We serviced a

SAMSUNG DRYER

Model DV448AEP/XAA

Near Austin, TX 78738

Justin

Job Details: 06/22/2022

"Arrived on site for a dryer running and stopping shortly after it starts. Upon arrival the customer stated the unit has now been working the past several days. I tested the unit and let it run for 20 minutes and found it never shut off. I also checked airflow with the vent on and off. I found the airflow poor, and I found the unit running as designed. I informed the customer of my findings. Call complete."

We serviced a

WHIRLPOOL DRYER

Model WED6620HW1

Near Spicewood, TX 78669

Justin

Job Details: 06/22/2022

Arrived on site to install previously diagnosed parts. I installed the console and then test the unit. I loaded the dryer with a wet towel and let it run for 15 min. I found the unit no longer throwing the error code. The unit is now working as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN506ESS01

Near Spicewood, TX 78669

Justin

Job Details: 06/22/2022

Arrived on site to install previously diagnosed parts. I installed all LED modules. The unit is now as designed. Call complete.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Lakeway, TX 78738

Justin

Job Details: 06/22/2022

"Arrived on site to install previously diagnosed parts, and upon removing the old capacitor I found it badly leaking. I replaced the cap and then ran a test cycle. I found the unit now working as designed. Call complete."

We serviced a

MAYTAG WASHER

Model MVWB835DW3

Near Austin, TX 78734

Justin

Job Details: 06/22/2022

"Arrived on site for a washing machine that quit right before the spin and began making a loud electronic noise. Upon arrival the unit was unplugged. As soon as I plugged the unit in an abnormal hum from the drain pump began. I was able to put the unit into diagnostics mode and found stored error codes F7E0 for loss of power, F9E1 for drain pump problem, F2E1 for stuck key. I cleared the error codes. I then ran each component individually and found the drain pump not working, but humming excessively loud. I gained access to the bottom of the unit and found significant gearcase oil indicating a failing gearcase. I then checked voltage going to the drain pump and found it good. I then ohmd out the drain pump and found it read 21.7 which is out of range indicating a failed drain pump. I gained access to the control and found no burnout or visibly failure. In order to repair the unit it will need a new drain pump, gearcase, and slider

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS00

Near Austin, TX 78738

Justin

Job Details: 06/22/2022

Arrived on site to install previously diagnosed parts. I installed the ice maker and then tested the unit. The unit is now working as designed. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHV05

Near Austin, TX 78747

Scott

Job Details: 06/22/2022

"Arrived on site ,replaced right fresh food door gasket . No water leaks detected at time of service. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS973CIDM00

Near Austin, TX 78726

Matthew

Job Details: 06/22/2022

Arrived onsite for refrigerator not dispensing ice. Upon arrival inspected unit. Found auger motor not energizing. Replaced motor and tested. Unit is now functioning properly. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Kyle, TX 78640

Kevin

Job Details: 06/22/2022

"Arrived on site and inspected washer and found it is unplugged, and full of water. After reconnecting to power drain pump is Getting power and making noise but not removing water. Removed water with shop vac and disassembled drain pump and did not find any pocket debris or issues. Replaced drain pump and reassembled washer and it will now drain properly, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM00

Near Kyle, TX 78640

Kevin

Job Details: 06/22/2022

"Arrived on site and found no ice production, found icemaker motor is not cycling. After replacing icemaker found valves actuator when icemaker cycles but there is no water entering icemaker. Removed filter and added a bypass to filter head and it will now give water to icemaker. Customer does not have a new filter on hand. Replaced filter head that comes with a bypass and it will now give water to icemaker properly. If Customer has any further issues order Ice bin."

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JS1

Near New Braunfels, TX 78130

Andrey

Job Details: 06/22/2022

"Arrived on site to test unit for burner too hot, tested unit found FL burner running only on HI, replaced infinite switch, tested unit u it now running as designed,job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near New Braunfels, TX 78132

Andrew

Job Details: 06/22/2022

Arrived on site to test unit for not cooling. Customer stated he unplugged unit for a few minutes and plugged back in and has been working since. Ran diagnostics and verified all components working as designed. No issues currently present. Job complete.

We serviced a

WHIRLPOOL DRYER

Model WED96HEAU0

Near New Braunfels, TX 78132

Andrew

Job Details: 06/22/2022

"Arrived on site to test unit for squeaking. Found rollers and idler were seized. Replaced rollers, idler and belt. Tested unit, unit now working as designed. Clean interior of unit of lint build up.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Canyon Lake, TX 78133

Andrew

Job Details: 06/22/2022

"Arrived on site to test unit for not cooling in FC. Found evap frosted up. Per service pointer W11329116C replaced evap cover and control kit(control and UI). Tested unit, unit now working as designed. No leaks detected.

We serviced a

JENN-AIR OVEN

Model JGRP430HL00

Near Austin, TX 78735

Leonardo

Job Details: 06/22/2022

Arrived on site to replace front door and hinges. Replaced all parts test unit and unit test good job complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Austin, TX 78732

Luis

Job Details: 06/22/2022

"Arrived on site for no cool. Powered unit on compressor attempting to power on then shuts off,installed a new starter powered unit on compressor powered on. ; used 1 8201786 (Start device) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS03

Near Austin, TX 78732

Luis

Job Details: 06/22/2022

"Arrived on site for not dispensing water. Diagnosed high water pressure,attempted to shut off water from shut off water valve,valve defective and not shutting off,turned off water from street,replaced waterline and installed reducer valve. Turned water back on at street tested water dispenser unit working as designed. Customer will need shut off valve replaced."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS973CIHV01

Near Manor, TX 78653

Joe Z

Job Details: 06/22/2022

Arrived on-site to install previously diagnosed parts. Found that the weld on the top hinge was broken causing pin to raise and allowing door to slide off. Replaced hinge and test door. Door opens mid closes correctly. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Austin, TX 78731

Luis

Job Details: 06/22/2022

"Arrived on site for ice build up on fresh food evaporator. Replaced evap fan motor that includes new thermistor,per service pointer replaced drip pan,secured thermistor to correct location on suction line using foil tape and a zip tie,secured evaporator to liner wall using clamps and zip ties,secured cover with 4 screws.

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Manor, TX 78653

Joe Z

Job Details: 06/22/2022

"Arrived onsite for NOT WASHING, NOT COMING ON OR RUNNING. Upon arrival tenant mentioned that unit is operating,but just shakes me leaves clothes wet. Ran diagnostics and did not get error codes. Ran a drain and spin cycle and got a little more shake than normal. Found right front leg was not leveled. Adjusted the right front leg and test unit again. Ran an auto test unit operates as designed. No leaks present at this time. Job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Killeen, TX 76549

Tyler

Job Details: 06/22/2022

Arrived on site for washer making loud noise/taking to long to wash. Upon arrival confirmed issue. Found no errors in diagnostics. After further testing I inlet valve ohming out of range on cold side and found oil leaked from gearcase into tub (staining customers cloths) and around splutch and motor. Interior of motor windings are rusted from unit leak. Couldnt removed washplate due to oil and rust. Will need office to get autho to complete repairs before rescheduling and availability of parts is known.; ordrng 1 W10834890 (Washplate) and 1 W10427633 (Shield) and 1 W10006487 (Motor) and 1 W10396887 (Hub)

We serviced a

KITCHENAID REFRIGERATOR

Model KSCS25FTMK02

Near Austin, TX 78737

Luis

Job Details: 06/22/2022

"Arrived on site for water leaking. Checked freezer drain clear no obstruction or ice in drain tube,removed grill cover checked drain pan no leaks or cracks had water dispenser run no leaks from tubing,found water build up in freezer gasket. Diagnosed insulation void in door liner causing moisture build up and leak from freezer door also found fresh food gas,eta damaged magnet strip exposed and falling out of gasket unit will need both doors. ; ordrng 1 2326212SB (Freezer door) and 1 2307198S (Fresh food door)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS03

Near Round Rock, TX 78681

Jonathan S

Job Details: 06/22/2022

Arrived on site for refrigerator not cooling in RC. Inspected unit and work area. Found RC evaporator having ice buildup. Performed diagnostics mode and tested defrost operation and found unit defrosting. Tested RC defrost sensor and found failed circuit. Will need to defrost unit and replace evaporator panel assembly. Spoke with customer on defrosting unit 24 hours before return service. Schedule return for Wednesday the 29th;