Arrived on site for double oven broil element is not functioning. Upon inspection tested unit. Ran control functions and tested relays. Found Broil elements are energizing. Ran broil function for upper and lower oven. Elements are energizing and broil function was working properly for both upper and lower oven. Diagnostics mode showed no errors stored. Could not duplicate issue. Customer had tried several attempts but had failed. Issue may be intermittent customer will monitor. If issue persists recommend replacing control board and possibly touch panel.

Arrived onsite for washer not functioning. Upon arrival customer stated unit filed and then did nothing. Now will not respond. Inspected unit and found failed switch. Replaced switch and unit is now functioning properly

"Arrived onsite for washer with SD/SUD error on display. Upon arrival put unit in diagnostics and found stored error code F0e2 over suds, f9e1 long drain, f5e2 lock failure. Ran auto test and all passed. Ran drain and lock manually and all passed. During testing did not notice any excessive suds in tub. Could not duplicate any issues. Instructed customer on detergent use to avoid suds condition. Customer will monitor."

"Arrived on site for customer complaint of door gasket issues, found slight rip in gasket/bellow, I replaced part, unit tested good.

Arrived onsite for no cool refrigerator. Unit stopped cooling completely but had been left running for the week since. Found absolute no cool and no pattern. Fans and compressor running at time of service. Compressor pulling .5 amp draw indicating loss of efficiency/pressure. Ordering compressor and dye drier. Labor and parts coverage for 5 years. Office to reschedule. ; ordrng 1 W10507884 (Compressor) and 1 W10913906 (Access valve) and 1 WPW10143759 (If drier)

Arrived onsite and found fridge cap tube popping in the fresh food evap. Called techline and was advised to bend the drier past a 45 degree angle horizontally. Completed but noise still present if reduced. Was also advised to apply mastic to the cap tube junction in the evap. Sr#7733158833 ordering mastic to complete repair. ; ordrng 3 4318168 (Mastic)s

Arrived on site for a special project on the heater element. Inspected unit and work area. Replaced the heater and tested the unit. The unit is working as designed. Call complete.

"Arrived on site for ice issues. Ran diagnostics weak water flow to water pan,continued diagnostics all test passed,ran unit through a normal cycle,weak water flow ice formed on evaporator plate,ice thin and not full replaced water valve,good water flow.

"Arrived on site to diagnose range that is either not heating at all, or not heating well (maybe half heat). Examined wiring harness and terminal block. Found 120/120 present, but the retaining nut on both L1 and L2 was loose, and wires could be moved just by touching them, making poor connection. Tightened nut and checked wiring. Found wiring good. Checked elements and burners and all is good. Customer said the rear 2 burners sparked sometimes around the receptacle. Found they weren't fully seated. Seated elements and tested all functions and verified with customer present that all items working as designed. If issue persists it is likely in the incoming wiring dropping a leg. Call complete."

"Arrived on site to inspect dishwasher handle, did further inspection and found during installation the drain loop was omitted. Advised CX the unit will need a drain loop, at additional cost if they cannot provide in warranty status. The CX will attempt to get their receipt and will contact us to arrange return service. Contact GC for details if scheduled. No leaks observed during service."

"Arrived to inspect noise, pulled out oven and inspected noise coming out from upper fan. The upper fan was not properly installed and was rubbing on the upper cover. I fixed the vibration noise and tested unit outside the wall, no more noise. Installed the unit back in and retested unit up to temperature on both chambers, CX satisfied, job complete."

"Arrived on site to test for squeaking noise, tested unit found belt stretched and failed gear case, replaced gear case and belt, tested unit, unit now running as designed, noticed that the unit did not drain well, found wrong drain hose on unit and a kink in the drain hose , advised customer to but a proper hose and replace it to prevent damage to drain pump, no leaks detected job complete"

"Arrived on site to inspect washer not spinning and draining intermittently. Upon further inspection, I placed the unit in diagnostics showing error code F7E5-shifter fault. Cleared the code and continued with testing. When the unit got to the agitation mode, I could hear the shifter making a loud rattling noise. Following the tech sheet, I tested for the error code and found the shifter (actuator) at fault.. I removed and replaced the actuator and calibrated the unit. Retested and unit is operating as designed. No water leaks observed during service, job completed."

Arrived on site for refrigerator leaking water. Upon arrival customer had stated that there were signs of water leaking two weeks after unit was previously repaired. Upon arrival confirmed issue and inspected fridge and all waterline connections as well as door gaskets etc. to verify there were no signs of ice buildup or signs of other internal or external leaking that could be affecting unit. After verifying that all waterlines were intact and not leaking inside the refrigerator itself and underneath I didnt trace the leak back to where the copper line that feeds through the back of the wall and connects to the fill line going to the fridge was the culprit. Found that the brass connector on the copper line was starting to fail and corrode causing a small but steady leak down the copper line and wall behind the fridge. Instructed customer that at this time a plumber be required to repair/replace copper line in order to stabilize water flow and prevent further leaking. Took photos in SD indicating the area of the leak.; ordrng 1 Cnote (Service management read att. Note)

"Arrived on site for long drain error code ran diagnostics. Taking longer then normal to drain . Quoted on drain replacement. ; ordrng 1 W11458345 (Drain pump)"

Arrived on site for dead UI . Found no voltage from appliance manager control replaced control. Found ceramic 20 amp fuse had popped as well. Ran tests on all components and found no reason for control and fuse failure . Preheated oven and cup of water in microwave. All checks normal . Job complete

Arrived onsite for stand alone freezer not keeping temperature. Upon arrival found unit with ice buildup on evaporator cover. Removed ice and expose evaporator. Evaporator was ice block. Was able to access heater and found heater open. Will need heater replaced.. Ordering parts. Office to reschedule

Arrived on site and inspected refrigerator and found freezer door is not closed properly. Entire door is forward approximately 1 inch and interior is frosted over. Was able to move drawer all the way forward inspect rails and did not see any missing bearings. Recommend it to homeowner that freezer be allowed to completely defrost over two days to see if a food item was the only cause of the issue.

"Arrived on site and replaced control panel and door front, sent pictures of door damage to service management. job complete"

"Arrived on site and rebuilt dryer with parts ordered by previous technician, well still need green sliders four front bearing.; ordrng 2 WE1M1067 (Green slider)s"

Arrived onsite for washer not filling. Upon inspection I Found that the water valves would not activate in diagnostics mode. I quoted customer for valve R/R customer agreed I installed new valves and tested unit and found unit operating as designed.

Arrived on site to test unit for unit not heating. Test unit and found bad high voltage. Found broken magnetron and capacitor and diode. Replaced all 3 parts test unit and unit test good job complete.

Arrived on site to test unit for unit leaking. Test unit and found unit leaking from diverted motor. Replaced sumpAnd motor

Arrived on site to test unit for u it not dissolving all the soap. Test unit and found lower and upper spray arms clogged. Cleaned the spray arms test unit and unit test good. Job complete.

"Arrived on site for customer complaint of water filter not able to be removed, I removed filter, tested unit, found failed water valve, I am ordering valve. Parts ; ordrng 1 W10897719 (Valve)"

Arrived on site for oven Tripping the breaker. I inspected the unit and work area. I found the breaker off. I tried to reset the break but it immediately tripped. I Inspected the wall oven for and shorts to ground and found none. I removed the wall oven from the power supply and found the breaker still tripping with no load. Indicating a bad break or a short in the house wiring. I advised the customer of my findings and recommended an electrician come out. Job complete.

"Arrived on site for ice machine leaking. I inspected the unit and work area. I found the tile raised from the leaking water, and the cabinet water damaged. See pictures. I spoke to the customer and she stated the installer came out and found the drain hoses going into the drain pump from the ice machine cabinet loose and leaking. He tightened the connections. I ran a diagnostics cycle and monitored the water lines while the unit was draining and filling. I found no leaks and all lines secure. The unit is working as designed p. Job complete."

"Arrived on site for dishwasher not draining. I spoke to the customer and found out the dispenser door isnt opening all the way either. I tested the unit and found it draining, I found the dispenser spring weak and not opening all the way. I found the water valve weeping into the tub.

"Arrived on site for dryer not heating. I inspected the unit and work area. I found the unit powering on and tumbling but no heat. I found the heating element broken, and all thermistor ps are good.. I installed a new heater. I reassembled the unit and tested it. It is now working as designed.

Arrived on site to install previous diagnose parts. I installed a new console and outer door. Job complete.

"Arrived on site for dryer service. I inspected the dryer and found the harness, motor, heating element and blower in good condition. I ran the unit and found it heating and cycling. The unit is working as designed.

"Arrived on site for unit not cooling. Upon arrival found ball of ice on top left corner of evaporator,Uploaded pic on SD. Ran diagnostics and compressor starts ,but does not pump refrigerant through evaporator. Called PR for assistance. PR advised that it is a sealed system issue. This is R134a sealed system unit. Customer wanted 2 quotes. One for just running nitrogen through system to see if restriction could be cleared and one for worse case scenario for compressor and evaporator. Office to reschedule ; ordrng 1 W11125124 (Compressor) and 1 W10858281 (Evaporator) and 1 WPW10143759 (UV dryer) and 1 TJ90SF8404 (Access valve)"

"Arrived on site for refrigerator needing previously diagnosed sealed system equipment. Upon arrival recovered 5 ounces of refrigerant than installed compressor,UV dryer,access valve. Pool vacuum on unit and then found after 10 minutes no signs of leaking then charge system with 5 ounces of refrigerant in allowed unit run for 20 minutes. Found after 10 minutes pressures stabilize at 145/2 psi (high/low). Inform customer to allow unit 24 hours to stabilize temperatures. Call complete"

"Arrived on site to test unit for gas leak, tested unit with bubble solution on all possible leaking joints, found gas leak at flex pipe wall connection, removed pipe and found 3 cracks inside pipe, called safety to present my findings, safety advised to call tech line and see if flex pipe will be covered, tech line stated that whirlpool will not cover parts not manufactured by them, advised customer to call contractor and get installers to come back and replace pipe, job complete"

"Arrived onsite for unit with LF error code will not spin or drain. Upon arrival ran diagnostics and got F0-E4 spin limited by water temperature. Rant auto test. Cold and hot water valve failed. Agitate, spin and drain test passed test passed. Need to replace valve. Replaced valve and tested unit by running a quick cycle. Unit fills correctly. Unit operates as designed. No leaks present at this time. Job complete"

Arrived onsite for unit leaking water from bottom of unit. Upon arrival found water on floor liner. Tested unit and water leaking from top seal between outer tub and gearbox. Inspected unit and found lots of rust on gearbox and cabinet. Need to replace gearbox.

Arrived on site for unit not powering on. Upon arrival tried unit and power button is not responding. Unit allowed me to put on diagnostics and gave F6-E2 error code for UI cannot hear ACU. Called techline for assistance found UI not responding . Tech recommended replacement of console. Tech gave SR#7733153395.replaced console. Tested unit unit operates as designed. No leaks present at this time.Job complete

"Arrived on site to test unit for not powering on, tested unit found bottom switch and mounting needed to be replaced, , replaced parts, test unit, unit now running as designed, job complete"

"Arrived on site to replace heating element per SP W11540964 - Special Project S17304, replaced element, tested unit , no leaks detected job complete"

"Arrived on site to test unit for water not dispensing, tested unit humming but not opening, replaced water valve, tested unit but now getting loud vibration sound in water lines when dispensing water, tested water pressure and got 75 psi, will need pressure regulator to fix issue, will also order a inlet main water valve , office to reschedule ; ordrng 1 W11482025 (Water valve) and 1 W10786952 (Pressure regulator) and 1 8212547RP (Tube water)"

"Arrived on site to test unit for beep sound during high rpm spin, was not able to mimic sound but customer had it recorded on phone, no errors stored in system, upon further diagnostics, found failed shocks, on low speeds the basket was hitting sides hard, was not able open unit for further diagnostics since unit is inside cabinet 17 inches from the floor,

"Arrived on site to test unit for rattling noise, tested unit for noise coming from loose heat guard on blower housing, secured it correctly, unit is running as designed, job complete"

"Arrived onsite for range oven not heating properly. Upon inspection I found that the ignitor was burnt out. I quoted customer for ignitor R/R customer agreed I ordered 1x ignitor\ HEATER,PLAIN. ; ordrng 1 MEE61841401 (HEATER,PLAIN)"

Arrived onsite for dishwasher with top rack falling off. Upon arrival I found the top rack adjusters where broken.I replaced adjusted and tested unit and found unit operating as designed.no leaks

Arrived onsite for DW with dent in door. Upon arrival I found that there was a dent in the top left corner of the door. Removed and replaced outer door panel. Job complete.

Arrived on site for dishwasher not allowing for UI functions after having a previously installed main control. Upon arrival confirm complaint and during a diagnostic check the only thing I could see that would appear was a UT error. Found a short in ui panel. Installed new panel but found same results as prior. Found unit has a possible thermistor & turbidity sensor leading to a programming failure with the ACU and ui panel. will need office to verify with ahs to get further authorization for required repairs needed.; ordrng 1 5304514670 (Control) and 1 807545704 (Ui control) and 1 154762601 (Turbidity sensor) and 1 154642901 (High limit thermostat)

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found the air ducts clogged with ice. I disassembled the FC section and found the evaporator engulfed in ice/frost due to the unit not defrosting properly. I tested the defrost element and it is good. I tested the unit defrost and the control failed to provide voltage to the element. I removed and replaced the main control and removed the ice/frost from the evaporator and tested. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to inspect wall oven not working. Upon further inspection, I found the unit not wired at the junction box. I wired the unit and tested and the control panel failed to respond and showed F7 error code-stuck key. I found the control panel has been discontinued and advised the customer. At the customers request, I disconnected the harness at the junction box and placed wire nuts on the ends of the harness for safety (photos). Job completed."

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I tested temps in the FC=-1 degree and RC=57 degrees. Customer advised that they can hear a loud rattling noise coming from the unit. I placed the unit in diagnostics and tested the RC & FC fans and found that the RC fan is making the noise. I removed the lower crisper drawer and found ice built up on the RC evaporator & cover. I pulled the unit out and inspected the drain tube at the back of the unit and there was no air gap. I sealed it with silicone to avoid a gap in the future. Also found the right RC door gasket is badly torn; ordrng 1 W10917313 (Rt RC door gasket)"

Arrived on site for microwave not redirecting all steam given off from items created from liquids cooked on range. Find arrival confirm complaint with customer. After further inspection found that vent assembly within microwave was able to hold a paper towel firmly to the exhaust vent when vent motor was set to low and high settings. Also found that unit had no external exhaust to cabinets and motor had been redirected as designed by manufacturer to vent things from cooktop to the top front of the microwave. Called whirlpool techline and spoke with Adrian sr#7733155663. Was instructed at this time that vent assembly built within microwave is functioning as designed per manufacture specs. Was also instructed that at this time microwave discoloration on the UI panel as well as door were out of cosmetic warranty period. Customer to contact Whirlpool for further assistance regarding UI panel endure discoloration. W11173813 (door stainless) W11173817 (Ui panel); ordrng 1 W11173813 (Door (stainless)) and 1 W11173817 (Ui panel (stainless)) and 1 Cnote (Customer needs concession prior to ordering parts)

Arrived on site for dishwasher not turning on. upon arrival confirmed complaint. After further testing I that the dishwasher was wired into a light switch on top of the cabinet above the dishwasher that would cut power to the unit as a safety feature if the light switch is turned off. Once restoring power to the unit I also found that the hot water connection to the dishwasher was also turned off and turned it back on to verify there are no leaks between the cut off and the dishwasher itself. I didnt try to run a fill agitation and drain cycle but during the test I found that although the motor and the drain pump motor were both receiving 120 V when designated both of them had internal bad bearings and were not zooming to the manufacturer specifications and failing to circulate the water through the tub or drain it out. Was able to reschedule with the customer to come back on March 16 of 2022 on a Wednesday to complete repairs with new motor and drain pumps. ; ordrng 1 A00126401 (Drain motor) and 1 5304519906 (Motor asm)

"Arrived on site for dryer not turning on. Upon arrival confirmed issue. Found pts, door switch, and all heating hardware functioning within manufacturing specs. After further testing I found terminal block receiving 30-60v on L1(black wire) . After resetting breaker I found intermittent 30-120v connection to still coming from L1 side and allowing unit to turn on only if power cord prongs wher held a certain way in outlet. Instructed customer at this time an electrician is needed to verify to integrity of outlet internally and instructed them on a dvc as well as contacting us if any new issues arise. Call complete"

Arrived on site for washer leaking water through the door. Upon arrival confirmed issue but found no errorcodes. I then found that the cause of the leak through the door was due to a warped door bellow. After replacing the Bellow I reassembled and tested the unit and made sure to fill the tub as full as it could without resetting the pressure switch to verify that unit could hold water without any leaks. Unit is now functioning as designed I then instructed customer on the best ways to maintain bellow to prevent further issues.

"Arrived on site to inspect dryer control panel display issues. Upon further inspection, I turned the unit on and found some of the display digits missing. I am ordering the control panel and scheduled return service for 03/16/22. No water leaks observed during service.; ordrng 1 W11319991 (Control panel)"

"Arrived on site to inspect dishwasher not working. Upon further inspection, I attempted to place the unit in diagnostics and the control panel failed to respond. I found the unit plugged in under the sink and there is a switch panel on the wall above the sink. I turned the switches on and a light above the sink came on and the disposal came on. When the disposal came on, the dishwasher powered on as well. I tested the unit in diagnostics, showing no error codes, and it operated as designed. I recommended that the customer have an electrician inspect the outlet for improper wiring. No mechanical issues with the unit. No water leaks observed during service, job completed."

Arrived on site for refrigerator not cooling properly. Upon arrival confirm complaint and after further inspection found that the unit had a defrost issue not allowing the unit to melt all the ice on the freezer evaporator. After further testing found that the failures were caused between the defrost timer as well as the defrost thermostat. I replaced both required parts reassembled and test of the unit and found freezer fully functioning as designed and informed customer to allow unit 24 hours before sticking any further items into the unit. Call complete

Arrived on site for dishwasher leaking water in the tub when not in use. Upon arrival customer stated they drain the water out 24 hours prior to our arrival but in that 24 hour period the dishwasher had filled half way with clear water. After further testing found that the inlet valve is failing not allowing the solenoid to seal off all the way causing water to go into the tub. The inlet valve sent with is an updated model that needs a new 3/4'FHT X 3/8'COMP ELBOW Plus a stainless steel water line. At time of service I could not verify if the cut off valve under the sink is functioning correctly due to the old style copper line not able to be safely removed and ensure it could seal back after testing. I need office to reach out to American home shield to verify how they wish to proceed and the possibility that a plumber could be needed to replace the cut off valve under the sink as well; ordrng 1 W10685193 (3/4'FHT X 3/8'COMP ELBOW) and 1 Unkown (Stainless steel dishwasher fill line) and 1 Cnote (Needs ahs autho for further repairs due to parts needed being accessories)

"Arrived on site and inspected washer and found saved error code F3E1. Ran diagnostics cycle and washer will not progress past C7. Inspected pressure system and found air trap is clogged, took one picture. After clearing air trap washer is now operating normally. job complete"

"Arrived on site and inspected dishwasher and did not find any error codes, customer is experiencing pods not completely dissolving in dispenser. Recommended placing pod at the bottom of the wash tub in order for it to immediately begin dissolving when hot water enters. Found small bits of plastic inside upper spray arm and remove them this may have been causing upper spray arm to not spin properly. Upper spray arm manifold may need to be replaced due to gasket flapper is not closing all the way. Customer will monitor dishwasher and see if this is necessary.

"Arrived on site and inspected dishwasher and found plastic pieces inside wash motor and drain pump. After clearing them also found drain pump is no longer secured to mounting bracket. After replacement started a normal cycle to confirm correct operation, job complete"

Arrived onsite for dishwasher tripping breaker. Customer stated happens in drain cycle. Upon arrival breaker was tripped. Reset breaker and tripped immediately. Disconnected drain pump and tried again. Breaker tripped immediately. Unplugged dishwasher and reset breaker but breaker again tripped immediately without anything plugged in. Notified customer that there is an electrical issue where the breaker is tripping without load. Plugged unit in alternate outlet and ran test successfully without issue. Customer will need to seek electrician to correct the issue. Job complete

Arrived on site to test unit for oven not heating. Test unit and found opened tod. Test unit and oven pre heated to 350 job complete.

Arrived on site to replace console. Replaced console test unit and unit test good job complete.

Arrived onsite for broken refrigerator drawer. Upon arrival found drawer rail out of position causing drawer to be out of alignment. Secured rails. Drawers are now functioning properly. Did notify customer that crisper drawer is cracked and could possibly need to be replaced. Drawer is outside 30 days cosmetic warranty ; ordrng 1 WPW10308868 (Large bin)

"Arrived onsite for microwave, door not opening and motor running when not in use. Upon inspection found board latch failed causing door issues and switch actuator. Quoted customer 58.50 for parts and 201.51 for labor and service totaling 260.01 before taxes. Replaced latch. Tested unit and unit is functioning properly. Job complete"

Arrived on site to test unit for unit tripping breaker. Test unit and found bad heating element and sump and motor and fill valve. ; ordrng 1 W11175771 (Inlet valve)

Arrived onsite for dryer not starting. Upon arrival tested unit and unit was not responsive. Inspected unit and found loose connection at harness to fuse. Secured connector and tested. Unit is now functioning properly. Job complete

"Arrived onsite for washer with error code and not starting a cycle. Found harness wire to thermistor broken and thermistor out of range. Harness will need parts research contacted SR. Could not quote customer accurately. When part is found, office will contact customer with quote. ; ordrng 1 Harness (Parts research)"

Arrived on site to test unit for not drying. Test unit and found opened heating element. Test unit and unit test good no leaks present at This time. Job complete.

Arrive from site to replace console and control board. Replaced both parts test unit and unit test good job complete.

Arrived on site to resolve bottom seal. Replaced seal test unit and unit test good job complete.

"Arrived on site and inspected dishwasher and found no power showing on display. Inspected power connections and found wire is burnt out, took one picture. Redid connections and dishwasher will now power on and is running normally

Arrived onsite to replace the control once again. Replaced the control. Tested the unit. Unit tested good. No leaks at this time. Job complete

"arrived onsite for unit still leaking water. Customer had the bin pulled out and said ice was clumping up and leaking from the dispenser. Said his wife may have slipped on the water that came from the dispenser. Found that the coupler from the motor side had sheared apart, and while looking around the door did see that a piece of blue tape was in between the seal and the cabinet. Removed the tape. Called Techline to report all issues. Said to replace the coupler and if warm air is getting in the ice will clump up and leak from the dispenser and agreed that the found blue tape more likely was the issue. Got sr#7733156957. Called safety to report possible injuries got sr#7732801951. Ordered parts. Office to reschedule ; ordrng 1 WP2220458 (Coupling) and 1 W10852956 (Spring)"

Arrived onsite for unit not agitating. Checked underneath the unit and found that the actuator was not the correct one. Replaced the Actuator. Tested the unit. Unit tested good. No leaks at this time. Job complete

Arrived onsite to reply he ice maker. Replaced the ice maker. No issues at this time. Job complete

Arrived onsite to replace the heating element as per whirlpool. Replaced part. No issues at this time. Job complete

Arrived onsite to replace the tub. Replaced part. Tested the unit. Unit tested good. No leaks at this time. Job complete

Arrived to instal previously diagnosed and ordered part. I removed the failed UI and installed the replacement. The unit operated and cycled as designed. CX will contact dryer vent cleaning company prior to use.

Arrived onsite for fan coming on during heavy cooking. Found unit is operating as designed. Provided customer instruct on sensor override during hi heat stove top use. All else checks good. Advised customer on findings.

"Arrived on site for complaints of not advancing. Tested unit in factory diagnostics and found the unit would not go into spin. Ran drain and spin cycle and same result. Tested capacitor and found it reading 30nf. Will need new capacitor to complete repair. Also bringing the motor and prescreened parts back to ensure completion. No water leaks detected, office to reschedule.; ordrng 1 W11497303 (Motor) and 1 W11428524 (Capacitor)"

"Arrived onsite to replace previously diagnosed parts. Replaced compressor, dryer, access valve and lokrings. Used lokring from PR, will need replenishing. Replaced parts and charged per spec. Pressures are good and unit is cooling. Advised customer to give 24 hrs to cool adequately. Job complete"

"Arrived on site for no ice. At time of visit ice in bin,ran diagnostics all test passed,ran unit through a normal operating cycle found unit not fully filling with water power cycled recirculating pump not consistently running diagnosed a defective recirculating pump,replaced pump ran test and normal cycle unit working as designed"

"Arrived on site for freezer not cooling. Found evaporator incased in ice,ran diagnostics fan powered on,thermistors passed,ran heater test heater powered on diagnosed main control not sending unit through a normal operating defrost cycle unit will need a new main control,part is on a factory back order with no eta. Will order part. ; ordrng 1 WPW10675033 (Control)"

"Arrived on site. Replaced control,harness,drip pan,compressor,evaporator and three way valve. Vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good. Found defective freezer led replaced freezer led per service pointer. AHS to cover sealed system parts and labor from previous diagnosis,WP to cover parts and labor for led module autho S191AQ; used 1 W10695459 (Led module) from stock"

"Arrived on site for ice build up in freezer,checked door seal good,removed door found a broken screw inside of freezer door insert,unable to remove broken screw end,unit will need a new freezer door. Ran diagnostics thermistors passed,fans passed changed defrost setting.

"Arrived on site for no ice,found icemaker stuck in mid harvest diagnosed a defective icemaker,installed a new icemaker power cycled unit icemaker ran through a harvest and filled with water.

"Arrived on site for complaints of no ice. Tested icemaker and found it was not getting water. Installed new valve and tested. Icemaker now getting water. No water leaks detected, job complete."

"Arrived on site for complaints of same error code. Installed new control board and tested. No error code showing. Set pre heat to 350 and monitored. No issues at this time, job complete."

Arrived on site for turn table making noise . Found rollers on ring has a flat spot . Replaced ring . Unit is performing normally. Job complete

Arrived on site for screws falling out and off balanced loads . Found cabinet bent at left foot front with broken welds . Also back support is bent in about an inch or more . Will need cabinet to correct off balance loads . Ordering cabniet and second tech . All else checked normal. No water leaks detected at time of service. Call to set return. ; ordrng 1 2man and 1 W10676680 (Cabinet white)

Arrived on site for a trash compactor is not turning on. Inspected unit and work area. Confirmed the customers complaint and found the start switch would not click and was tough to push in. Replaced on and off switch and tested the unit. The unit began to work and operate as designed. Call complete.

"Arrived on site for refrigerator thats not cooling either section. Inspected unit and work area. Found the compressor not running but all other fans running. Found the starting device attempting to start the compressor but the compressor getting overly hot and then cutting off power. Attempted to switch it out with a truck stock starting device and noticed the same problem. The unit will need a new compressor, die dryer, and access valves plus all lock ring parts. The office will need to contact the customer about a return date due to several out of stock and PSP items. Please schedule service for at least two hours on return visit.; ordrng 1 W11370574 (Compressor) and 1 W11504415 (Suction tube to compressor) and 1 W11504431 (High pressure side to compressor coupler) and 1 W11506619 (Suction line to evaporator coupler) and 1 W11504433 (Heat loop to drier coupler) and 1 W11504447 (Capillary tube to drier coupler) and 1 W11109499 (Drier) and 1 W11506635 (Access valve) and 1 Lokring (Lokring kit) and 1 R600kit (R600 kit)"

"Arrived on site for customer complaint of unit not draining, found drain hose was 2.5 feet into wall drain and the wall drain was backing up, I adjusted wall drain, unit tested good.

"Arrived on site for customer complaint of agitator cap loose and falling off during a cycle. I added some silicone sealant to agitator cap to create a better seal, unit tested good."

"Arrived on site for customer complaint of unit not turning on after customer left door open to vent. When I arrived, customer had oven somewhat disassembled where thermal fuse was visible. I tested fuse, fuse tested bad,

"Arrived on site for customer complaint of unit not spinning, found failed motor, I replaced motor, unit tested good.

"Arrived on site for customer complaint of unit not turning on, found failed console, I replaced console, ran diagnostic tests on hot and cold valves, drain pump, agitation, and spin, unit tested good.

Arrived on site with JI to install previously diagnosed parts. Found the unit could not unstacked until the closet door is removed. Attempted to work around it but was unsuccessful. Advised home owner that the door will need to be removed I order for us to gain access to the unit. Office to reschedule.

"Arrived on site for customer complaint of unit leaking, found leak coming from drain extension, I replaced extension, unit tested good. Customer does have some floor damage to the leak from the unit."