Near Austin, TX 78754
Scott
Job Details: 08/31/2020
RANGE WHIRLPOOL WEG750H0HZ0 "Arrived on site for oven just clicking , found someone had previously came out and bent spark igniter . Replaced spark module after replacing igniter. Unit is now firing and preheating normally . No gas leaks detected at time of service. Job complete ."
Near Leander, TX 78641
James
Job Details: 08/31/2020
MICROWAVE WHIRLPOOL WMH31017HS6 Arrived on site and found display off and unit not functioning. Tested voltage and found proper voltage at control. Installed new control and tested operation. Unit test good. Job complete.
Near Austin, TX 78751
Robert
Job Details: 08/31/2020
MICROWAVE WHIRLPOOL MMV4205DS1 "Arrived onsite for microwave light issues. Tested unit and the light was turning on and off as the door was open and closed but according to the customer it was an intermittent issue along with a door open indicator while door was closed. Recommend replacing door switches. Installed parts and as soon as the unit was plugged in, the fuse was blown. Need to order fuse (2) and additional switch just in case. Office to reschedule.; ordrng 2 W10138793 (fuse)s and 1 W10269458 (switch) and 1 W10269460 (switch) and 1 W10727360 (microswitch)"
Near Austin, TX 78732
David
Job Details: 08/31/2020
OVEN KITCHENAID KOSE500ESS04 "Arrived on site to diagnose oven with F9E0 error present. Error is for miswire. Removed junction box cover and redid all connections. Found grease in one of the wire nuts that was likely blocking connection in the ground. Removed all wire nuts and cleaned and redid all connections. Put unit back together and retested. Checked bake and broil as well as light, and light is no longer flickering and elements are good. All is working as designed.
Near Austin, TX 78746
Kevin
Job Details: 08/31/2020
REFRIGERATOR WHIRLPOOL WRS588FIHV00 "Arrived on site and inspected refrigerator and found at this time there is no frozen items in the fresh food section, ice production is good, and dispenses correctly. Took Pictures. Spoke with tech line they recommended replacing damper/diffuser anyway 7728677560"
Near Austin, TX 78729
Scott
Job Details: 08/31/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM11 Arrived on site for IM leaking some more . Found valve has started dripping . Ordering upper valve . Please make an Sm only call . No other water leaks detected at time of service. Call to set return .; ordrng 1 WPW10341329 (water valve assy)
Near Red Rock, TX 78662
Richard
Job Details: 08/31/2020
REFRIGERATOR WHIRLPOOL MTB1954ARW Arrived onsite for the refrigerator ice maker not working and leaking. During testing found that the ice maker is leaking. Replaced ice maker and it tested good and no leaks detected complete.
Near Killeen, TX 76549
Al
Job Details: 08/31/2020
RANGE WHIRLPOOL WFE320M0ES2 Arrived on site and inspected electric range sparking.Customer had unit unplugged since the issue.Found the Main harness at the L1 (red) was durned and will need replacing.Ordering W11416847.Office to reschedule for return visit ; ordrng 1 W11416847 (MAIN HARNESS )
Near Georgetown, TX 78628
Jonathan
Job Details: 08/31/2020
VENTHOOD WHIRLPOOL KVWB406DSS Arrived on site for venthood not working. Inspected nit and work area. Found filters due to be cleaned. Tested fan operation and performed suction test. Found unit operating as designed. Informed customer on operation. All tested good.
Near Austin, TX 78744
Leonardo
Job Details: 08/31/2020
OVEN WHIRLPOOL WOC54EC0HS04 Arrived on site to test unit for unit over 50°. Replaced sensor and calibrated oven test unit and unit test good oven at 354° average temp job complete.
Near San Marcos, TX 78666
Richard
Job Details: 08/31/2020
REFRIGERATOR GE CSS25USWCSS Arrived onsite for the water dispenser not working properly. During testing found no issues with the water dispenser. Tested it with a gallon jug to see if the issue would come back. But all functions tested good. No issues found at this time. Complete
Near Austin, TX 78748
Kevin
Job Details: 08/31/2020
REFRIGERATOR WHIRLPOOL MSF25D4MDM01 "Arrived on site and inspected refrigerator and found water is not dispensing removed water filter and it is dispensing properly now. Customer has a new filter on hand and after reinstalling it water is still operating properly. Issue was a faulty filter or it was due to be changed. job complete"
Near Buda, TX 78610
Leonardo
Job Details: 08/31/2020
RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site to test unit for gas smell. Test unit and found valve not closing all the way leaking gas. Replaced valve test unit and unit test good no leaks present at this time job complete
Near Cedar Park, TX 78613
David S
Job Details: 08/31/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site for dishwasher not washing dishes. I inspected the unit and work area. I found fault codes F4e3 wash motor not running, f7e1 no heat. I ran the unit through diagnostics and found good voltage to the motor, the motor is humming and clicking but not washing. I forwarded the cycle to activate the heating element and the element did come on. I am ordering a sump and motor assembly W11085683 to complete the repair. The office will reschedule when we have an eta on the part.; ordrng 1 W11085683 (pump&motor)"
Near Austin, TX 78757
David
Job Details: 08/31/2020
REFRIGERATOR WHIRLPOOL WRT518SZFW00 Arrived on site to diagnose no cool refrigerator. On arrival unit has no power to it. Checked wall outlet and found outlet only putting out 20v. Checked upper socket and found 120V. Plugged unit into good socket and refrigerator powered up immediately. Unit is now cooling. Advised resident to contact property manager to resolve outlet. Call complete.
Near Liberty Hill, TX 78642
James
Job Details: 08/31/2020
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived on site and tested operation. Found door latch error. Found latch good and control recognizing door closed and opened. Also found wash motor not running during test cycle. Found proper voltage to wash motor indicating failed motor. Unit will need new sump assembly to repair. Sump assembly on back order and office will have to contact customer when part becomes available to set up return services.; ordrng 1 WPW10671941 (pump&motor)
Near Round Rock, TX 78664
David S
Job Details: 08/31/2020
MICROWAVE WHIRLPOOL WMHA9019HN1 "Arrived on site for microwave sparking. I inspected the unit and work area. I tested the unit with a cup of water. I found the unit sparking coming from the magnetron wiring. I called tech line and spoke with rich, I advised tech of the situation. I got sr# 7728673542. Techline advised replacing the magnetron, capacitor, diode, and transformer. i am ordering magnetron W11230995, diode W11256462 to complete the repair. The office will reschedule due to the magnetron being an expart. ; ordrng 1 W11230995 (magnetron) and 1 W11256462 (diode)"
Near Kempner, TX 76539
Al
Job Details: 08/31/2020
RANGE FRIGIDAIRE LGEF3045KFE Arrived on site and inspected range control issues and temperature sensor error code.Confirmed both and removed and replaced both.Reassembled and unit tested as designed.Customer satisfied.Job complete
Near San Marcos, TX 78666
Jacob
Job Details: 08/31/2020
REFRIGERATOR WHIRLPOOL WRF954CIHM00 "Arrived onsite for ice over freezing inside ice maker. Looked at unit. Saw that the unit was set to negative 6, causing the ice to over freeze and clump together. Set freezer setting back to 0 recommended. Removed frozen ice from ice bin to start over with a new bucket of made ice being made. Let customer know to give new ice time to be made. No leaks at this time. Job complete"
Near New Braunfels, TX 78132
Jacob
Job Details: 08/31/2020
VENTHOOD WHIRLPOOL UVL6048JSS0 Arrived onsite for unit having flickering lights. Tested unit. Saw ver very faint flicker from the lights. Called Techline. Suggested that the unit may not be getting the full 120v and 60hz from GFCI breaker. Got sr#7728675463. Spoke to builder about issue of an electrical issue going to the unit. No other issues at this time. Job complete
Near Austin, TX 78723
Scott
Job Details: 08/31/2020
DISHWASHER WHIRLPOOL WDF330PAHB1 Arrived on site for upper rack falling down . Found rail clip on sump and one roller wheel about to break off . Replaced upper front wheel assembly and replaced rail clip . No other issues found with washer . No water leaks detected at time of service. Job complete .
Near Taylor, TX 76574
Cliff
Job Details: 08/31/2020
DRYER WHIRLPOOL MEDB765FW0 Arrived on site to diagnose a dryer that will not turn on. Tested unit and found only half power at wall outlet. Advised homeowner on findings and electrician will be needed to complete repair.
Near Leander, TX 78641
David S
Job Details: 08/31/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived on site for fridge making a noise. I inspected the unit and work area. I spoke to the customer about the noise the fridge is making. I gained access to the evaporator fan and found no obstruction or anything lose. I inspected the compressor and the condenser fan. I found everything operating as designed. I spoke to the customer about how the unit operates, and the noises it’ll make when it goes through defrost and when the compressor turns on. Job complete."
Near Leander, TX 78641
Lou
Job Details: 08/31/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site to inspect dishwasher upper rack rusting. Upon further inspection, I found the upper rack with a rust spot on the left side where the dispenser door hits when opened. I removed the rack and found more smaller rust spots on the underside of the rack (photos) which appears to be from lack of protective covering. I replaced the upper rack with a new rack and transferred the wheels and manifold to the new rack. Placed rack ack in unit and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Austin, TX 78738
Brandon
Job Details: 08/31/2020
REFRIGERATOR JENN-AIR JF42NXFXDW01 "Arrived on site to replace ice maker optics, and butter bin with rail. After replacing all parts, unit tested good, Instructed customer to give unit 24 hours to operate properly.
Near Leander, TX 78641
Lou
Job Details: 08/31/2020
OVEN KITCHENAID KEBS207SSS04 "Arrived on site or inspect wall oven top oven not reaching temps. Upon further inspection, I pulled the unit out from the cabinet and placed on my dolly and removed the back panel. I checked ohms to the bake element and found open. I removed the element and found it had shorted out and broken. I tested the TOD ad bake element and both were good. I replaced the element and tested and unit is operating as designed. Job completed."
Near Austin, TX 78749
Leonardo
Job Details: 08/31/2020
DISHWASHER KITCHENAID KUDE40FXSS5 Arrived on site to replaced adjuster kit. Replaced kit test unit and unit test good job complete
Near Lockhart, TX 78644
Richard
Job Details: 08/31/2020
ICE MACHINE WHIRLPOOL KUIX535HPS00 Arrived onsite for the ice machine not making ice. Installed new grid cutter and ice machine tested fine. Complete
Near Pflugerville, TX 78660
Wesley
Job Details: 08/31/2020
REFRIGERATOR WHIRLPOOL WRS315SDHB02 Arrived onsite and found water turned off to fridge. Restored function by turning water on. All checks good.
Near Austin, TX 78702
Wesley
Job Details: 08/31/2020
WASHER WHIRLPOOL WTW5105HW0 Arrived onsite or broken strike and installed a new strike. Tested operation. All checks good. Unit is now operating as designed.
Near Kempner, TX 76539
Al
Job Details: 08/31/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived on site and inspected dishwasher and found pump and motor were defective.Removed and replaced it.Reassembled and unit tested as designed.All water lines were dry at the time of service.Customer satisfied.Job complete
Near Temple, TX 76504
Al
Job Details: 08/31/2020
WASHER ROPER RTW4516FW2 "Arrived on site to install previously ordered part.Removed and replaced the control, calibrated and rested the unit and unit tested as designed.No leaks detected at time of service.Job complete"
Near Cedar Park, TX 78613
Lou
Job Details: 08/31/2020
REFRIGERATOR KITCHENAID KRFC704FSS00 "Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, customer advised that his extended warranty had sent out a different service company and they told him the unit needs a new door because the fill tube heater was bad. I advised the customer of the service fee and they were good with it. I found the RC evaporator has ice built up on it and the temps in the fridge are too high. I tested temps in the FC=14 degrees. I tested the ice maker and it’s operating as designed. I advised the customer that they don’t need a door, but would need to have the hv control, RC evap cover, and fill tube heater replaced. No water leaks observed during service. Job completed. If repair is approved, unit will need the HV control, RC evap cover and fill tube heater assembly replaced. Ordering the parts plus both UI’s and the ice maker just in case."
Near Austin, TX 78757
Scott
Job Details: 08/20/2020
RANGE WHIRLPOOL WFG320M0BW2 Arrived on site replaced control and sensor . Ran temp check . All checks normal . No gas leaks detected at time of service. Job complete .
Near Round Rock, TX 78681
Al
Job Details: 08/20/2020
REFRIGERATOR KITCHENAID KSRP25FSSS01 Arrived to install previously ordered part.Removed and replaced the start device and found there was no capacitor on the old start device.After approximately 3 minutes compressor powered on. Told customer to wait approximately 24/48 hours for unit to reach optimal temperatures. The unit was unplugged when I arrived.No water was hooked up to the refrigerator.Job complete
Near Austin, TX 78701
Richard
Job Details: 08/20/2020
DISHWASHER WHIRLPOOL WDF518SAHM0 Arrived onsite for the dishwasher panel dented. Replaced panel that was provided by the customer and dishwasher tested fine. Complete
Near Lakeway, TX 78738
Brandon
Job Details: 08/20/2020
DISHWASHER KITCHENAID KDTE104ESS1 "Arrived on site to replace control, console, and harness, after replacing all parts, unit tested good. No leaks.
Near Austin, TX 78753
Scott
Job Details: 08/20/2020
RANGE WHIRLPOOL WFE320M0EW2 Arrived on site for damage to rear of range . Found terminal block broken and and cover missing . Ordering harnes cover and screws . Call to set return .; ordrng 2 W11233072 (screw)s and 1 W11416847 (MAIN HARNES ) and 1 WPW10326122 (cover-blck)
Near Georgetown, TX 78626
Tyler
Job Details: 08/20/2020
REFRIGERATOR WHIRLPOOL WRF535SMBW00 Arrived on site for icemaker that wasn’t Producing ice properly. After further inspection the icemaker area I found that the icemaker to get stuck mid harvest even though it was still receiving 120 V it was not able to finish the cycle so I went ahead and replace the new icemaker and everything is functioning as designed. Call complete
Near Austin, TX 78746
Kevin
Job Details: 08/20/2020
REFRIGERATOR WHIRLPOOL WSR57R18DM02 "Arrived on site and inspected refrigerator and found it is 50° inside, removed evaporator cover and found no frost pattern..; ordrng 1 W10143759 (drier (service)) and 1 W10858281 (evaporator) and 1 W10913906 (coupler) and 1 W11125124 (COMPRESSOR ) and 1 W11125124 (STARTER KIT)"
Near Austin, TX 78705
Richard
Job Details: 08/20/2020
DRYER WHIRLPOOL WED560LHW0 Arrived onsite for the dryer not turning on. During testing found that theTerminal block is no good has burnt wires. Will need to replace terminal block and repair wires. Ordering parts and office to schedule. ; ordrng 1 279318 (terminal) and 1 WP3397659 (block-term)
Near Leander, TX 78641
Jonathan
Job Details: 08/20/2020
DRYER WHIRLPOOL WED4815EW1 Arrived on site for dryer over heating and making noises 15 to 20 minutes in cycle. Inspected unit and work area. Found driver vent runs under home and no screen on exit (see SD-QuickPic). Performed temperature test on unit and found unit reaching above 240° with vent on and not cycle temperatures. Tested with vent off and found unit operating as designed. Advised customer not to use until vent has been cleaned. All else tested good.
Near Austin, TX 78759
David
Job Details: 08/20/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 Arrived on site to install ice bucket to resolve binding dispensing issue. Installed new ice bucket and retested. All is working as designed. Call complete.
Near San Marcos, TX 78666
Leonardo
Job Details: 08/20/2020
MICROWAVE AMANA AMV2307PFS3 Arrived on site to replace board and fan. Replaced both parts test unit and unit still not working. Test unit and found wires to fan blower cut. Will need to order new harness ordering main harness W11300385 but will have to do a part research. ; ordrng 1 PARTRESEARCH (PART RESEARCH ) and 1 W11300385 (MAIN HARNESS )
Near Andice, TX 78628
Lou
Job Details: 08/20/2020
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site to install previously diagnosed and ordered part. Due to the outer trim coming off of the oven door, I removed and replaced the outer door glass/trim and tested the unit. Unit is operating as designed. No gas leaks detected during service, job completed."
Near Temple, TX 76504
Jonathan
Job Details: 08/20/2020
REFRIGERATOR WHIRLPOOL WRT111SFDB04 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Removed old dryer and compressor and open compressor box to find mounting bolt on old compressor not on the new compressor. Found that the unit part had served over to another part number which did not include the mounting bolt and a mounting bolt kit would need to be ordered. Ordering kit and will need to return with same parts. Office to reschedule customer due to delayed shipping. ; ordrng 1 482801 (mount-tray) and 1 WP279368 (adhesive)
Near Georgetown, TX 78626
Tyler
Job Details: 08/20/2020
REFRIGERATOR MAYTAG PBF2555HEW Arrived on site for a fridge not cooling properly. After checking the previously installed thermistor and control dampener and insuring their functionality. I found that the thermistor was fine but the dampener motor had some sort of paste around it (possibly from factory or how it was shipped) that was constantly getting logged between between the pivoting point of the flap opening and shutting. I cleared away all the debri and unit started opening up and shutting properly. I then checked temp readings in the freezer and fridge. It got down to 0 degrees in freezer and 33 in the ff section. I also found coils to be extremely dirty and advised customer of yearly cleaning maintenance. Unit functioning as designed call complete
Near Rogers, TX 76569
Jonathan
Job Details: 08/20/2020
REFRIGERATOR FRIGIDAIRE FFHS2311PF5 Arrived on site for refrigerator that is frosting up in the freezer section. Inspected unit and work area. Found light frosting occurring at the top right corner of the freezer section. Checked gasket and gasket appear to be closing all the way around the freezer section. Found minor holes in the top right part of the liner where the door seals. Used silicone to seal off edges and door and tested unit. Unit appears to be working as designed. Call complete.
Near Austin, TX 78705
Richard
Job Details: 08/20/2020
DRYER WHIRLPOOL WED560LHW1 Arrived onsite for the dryer not heating properly. Maintenance technician installed new power cord and I tested dryer. It tested just fine and is heating really good. No issues found at this time. Complete
Near San Marcos, TX 78666
Noah D
Job Details: 08/20/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to inspect oven for time issues. Replaced console and connected oven to WiFi. No problems found. Job complete
Near Pflugerville, TX 78660
Paul
Job Details: 08/20/2020
DISHWASHER WHIRLPOOL WDF520PADB7 Arrived onsite for a dishwasher with a water leak from underneath. I found the hose washer split where it connects to the fill valve causing the leak. I replaced the hose washer and tested the unit. There were no other water leaks present at the time of service. Call complete.
Near Austin, TX 78705
Richard
Job Details: 08/20/2020
REFRIGERATOR WHIRLPOOL WRT318FMDM05 Arrived onsite for the refrigerator not cooling properly. Installed new start device that was ordered and compressor is working fine and staying on. Complete
Near New Braunfels, TX 78130
Noah D
Job Details: 08/20/2020
RANGE WHIRLPOOL WFE515S0ES0 "Arrived onsite to inspect oven for always heating element, checked switch and found the switch had grounded itself. Replaced switch and found no issues.
Near Round Rock, TX 78665
David S
Job Details: 08/20/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site to install previous diagnosed parts. I gained access to the evaporator, and lifted the left side of the evap tray up using permagum. I installed the new mounting tabs, and zip tied the evaporator to them. I installed the new evaporator cover, secured it with new screws I all four tabs. I installed all components according to service pointer W11092686F. I started the unit and found all operations working as designed. Job complete.
Near Austin, TX 78738
Brandon
Job Details: 08/20/2020
DISHWASHER KITCHENAID KDFE104DSS1 "Arrived on site for customer complaint of unit not washing, found pump and motor/sump had failed, I replaced part, unit tested good, no leaks."
Near Lago Vista, TX 78645
Lou
Job Details: 08/20/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site to inspect dishwasher leaking water. Upon further inspection, the customer provided pictures of the unit with water droplets on the door and in the tub. I found there is no rinse aid in the dispenser. Customer showed me the water damage under the sink ad I found spots of where water had caused bubbles in the wood under the sink. I placed the unit in diagnostics showing no error codes and tested. Unit operated as designed with no leaks found. I found some small rust spots in the front left and right corners of the tub. I contacted techline and spoke to Leon and advised of the complaint and my findings. Leon recommended taking two afresh tablets and dissolving them in two quarts of warm water then taking a magic eraser and getting the rust spots out. No water leaks observed during service, job completed."
Near Temple, TX 76502
Jonathan
Job Details: 08/20/2020
WASHER WHIRLPOOL WTW5000DW3 Arrived on site for washing machine that’s making a vibration sound during inspection. Inspected unit and work area. Placed in in-service diagnostics and found an F9 E1 (long drain) error code. Placed unit in an auto test and found unit draining water out extremely slowly during the drain and spin taking off with water in it. Replaced drain pump and tested unit. Unit is working as designed. Call complete.
Near San Marcos, TX 78666
Noah D
Job Details: 08/20/2020
MICROWAVE AMANA AMV2307PFS3 "Arrived on site to inspect microwave for not heating and no fan, found the wires inside microwave cut at connectors, ordering wiring harness. Office to reschedule; ordrng 1 W11206558 (POWER CORD) and 1 W11300385 (HARNESS)"
Near Austin, TX 78738
Brandon
Job Details: 08/20/2020
REFRIGERATOR KITCHENAID KSSC42QVS02 "Arrived on site for customer complaint of unit not dispensing water, I removed filter, unit tested good, put filter back, unit tested good. Tested water valve at least 30 times, unit functioning properly."
Near Georgetown, TX 78628
Tyler
Job Details: 08/20/2020
REFRIGERATOR JENN-AIR JSD2789GEB Arrived on site for refrigerator that would not dispense ice properly. After further examination I found that the door shoot to the ice dispenser was broken and not sealing properly I retest the units dispenser and everything is working as designed. Call complete
Near Georgetown, TX 78633
Tyler
Job Details: 08/20/2020
RANGE WHIRLPOOL WFE525C0BB0 Arrived on site for range that had two right burners only turning on on the high level and not adjusting temp. After running diagnostic test I found both infinite switch’s to the right burners were not regulating properly and had huge burner marks on them. Tested unit thoroughly to insure entire range worked properly. Unit functioning as designed call complete
Near Leander, TX 78641
Jonathan
Job Details: 08/20/2020
OVEN WHIRLPOOL WFG720H0AS1 "T.O. Arrived on site for range not igniting. Gained access to burner and tested operation. Found DSI control not reading spark igniter. Found wire harness not insulated. Found service pointer W10702913A on bake igniter not igniting. Found unit needed new insulated wiring harness and burner assembly. . ; ordrng 1 SEENOTE (REQ AM) and 1 W10700720 (burnr-oven)"
Near Manor, TX 78653
Andy
Job Details: 08/20/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Round Rock, TX 78665
David S
Job Details: 08/20/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived on site to install previous diagnosed parts. I gained access to the water lint and turned off the water. I removed the failed filter housing and replaced with new. No water leaks detected. Job complete.
Near Pflugerville, TX 78660
Cliff
Job Details: 08/20/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Arrived on site to diagnose a refrigerator with missing parts. Found new door did not come with stop, closer, or screws. All three parts will need to be replaced to complete repairs. .; ordrng 1 W10918010 (closer) and 2 WP98165 (screw)s and 1 WPW10191119 (stop-door)"
Near Pflugerville, TX 78660
Paul
Job Details: 08/20/2020
WASHER WHIRLPOOL WTW4855HW1 Arrived onsite for a washer making a weird sound during the spin cycle and noisier than normal in the other cycles. I checked the unit for stored error codes and found none. I ran the auto diagnostics cycle and the unit completed the cycle and worked as designed. I ran the manual high speed spin test and could hear the noise the customer was concerned with. I removed the basket and checked for anything in the tub and found it clean. I made sure the hub screws were tight. I ran the manual high speed spin test with the agitator removed and the noise was still coming from the basket. The basket will need to be replaced. Ordering W11172199 basket. Office to RS.; ordrng 1 W11172199 (basket)
Near Leander, TX 78641
Jonathan
Job Details: 08/20/2020
WASHER WHIRLPOOL WFW92HEFC0 "Arrived on site for stacked washer having error code F9-E1. Found external drain not attached to unit. Customer stated they removed it to check if clogged and it has holes in it. Inspected drain hose and found hole are from inside to out of drain. Performed diagnostics mode and checked fault codes. Found F9 E1 slow drain, F8 E1 water not detected, F5 E2 Door lock Error F5 E4 Door not opened between cycles. Will to replace to drain and continue to diagnose; ordrng 1 SEENOTE (STACKED UNIT MAY NEED 2 MAN) and 1 W11281268 (DRAIN HOSE)"
Near Round Rock, TX 78665
David S
Job Details: 08/20/2020
DISHWASHER WHIRLPOOL WDF540PADM3 "Arrived on site to install previous diagnosed parts. I installed the new pump and motor assembly. I tested the unit and found the wash motor not activating. I tested voltage to the unit at the outlet and junction. I found good voltage. I tested voltage while the unit was in operation and found no voltage drops. I tested the door latch and found it working. I tested voltage from the control to the wash motor and found good voltage. I tested the wiring harness for continuity, and it showed good. I tested the resistance on the wash motor and was showing OL. I am ordering a sump and motor assembly W10837401, main harness W11227372, door latch WPW10653840. The office will reschedule, the sump and motor assembly is showing to be an expart.; ordrng 1 W10837401 (pump&motor) and 1 W11227372 (harns-wire) and 1 WPW10653840 (door latch)"
Near New Braunfels, TX 78130
Noah D
Job Details: 08/20/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM02 "Arrived on site to inspect fridge for not closing in the bottom tray, checked filter and found the inserts bent causing closure issues. Replaced filter with new filter provided by customer and the door closed once bottom trim was realigned. Complete"
Near New Braunfels, TX 78132
Noah D
Job Details: 08/20/2020
WASHER MAYTAG MHW5630HC0 "Arrived on site to inspect washer for leaking, upon inspection found the dispenser leaking inside washer, spoke with Techline Sr #7728580720 and found that dispenser needed to be ordered “from factory” due to new design. Office to reschedule Service pointer. W11481731; ordrng 1 RESEARCH“FROMFACTORY” (RESEARCH ) and 1 W11437244 (DISPENSER )"
Near Blanco, TX 78606
Brandon
Job Details: 08/20/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ00 "Arrived on site for customer complaint of frost build when first installed, found freezer door to be sealing correctly, no frost anywhere, instructed customer to keep an eye on the unit. Tested good."
Near New Braunfels, TX 78132
Noah D
Job Details: 08/20/2020
REFRIGERATOR JENN-AIR JFFCC72EFP02 "Arrived on site to inspect fridge for not dispensing ice, upon inspection found the auger motor not spinning, replaced motor and found no change, ordering control and UI to fix the issue. Office to reschedule ; ordrng 1 W11093037 (CONTROL ) and 1 W11227909 (UI )"
Near Austin, TX 78738
Robert
Job Details: 08/20/2020
DISHWASHER KITCHENAID KDTE404DSP0 Arrived on site to test unit for leak. Found clear signs diverter seal leaking. Replaced sump and motor. Did not install dishwasher.
Near Liberty Hill, TX 78642
James
Job Details: 08/20/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 Arrived on site and installed new control and ui. Tested operation and found unit working properly. Job complete
Near Lago Vista, TX 78645
Lou
Job Details: 08/20/2020
REFRIGERATOR WHIRLPOOL KRSC703HPS00 "Arrived on site to install previously diagnosed and ordered parts. Upon arrival, the customer pulled the unit out of the kitchen into the dining area due to lack of space to work. Due to the unit RC section freezing up, I removed and replaced the fan scroll, thermistor, hv control and UI. When I removed the fan scroll/evap cover, I found the thermistor wrapped around the fan harness connector and corroded. I placed the new thermistor on the suction line and secured it with foil tape and a ziptie. Once I had the unit reassembled, the customer put the unit back in its place and I reconnected the water Iine. Plugged the unit back in and the unit began to cool. No water leaks observed during service, other than the usual water from the drain pan underneath, job completed."
Near Spicewood, TX 78669
Robert
Job Details: 08/20/2020
DISHWASHER WHIRLPOOL KDTE234GPS1 "Arrived on site to test unit for leak from dispenser. Tested unit found bad dispenser. Replaced dispenser. Tested unit, unit works good. No leaks detected. Job complete."
Near Cedar Park, TX 78613
David S
Job Details: 08/20/2020
WASHER MAYTAG MVWB955FW0 "Arrived on site to install previous diagnosed part. I gained access to the drain pump and replaced it with new. I put the unit into diagnostics and ran the service diagnostics verification cycle. The unit filled, drained, agitated and spun as designed. Unit is operating as designed, not water leaks detected. Job complete. No water leaks detected."
Near Austin, TX 78756
Scott
Job Details: 08/20/2020
OVEN WHIRLPOOL ACR4303MFW3 "Arrived on site for oven not working . Found terminal block and harness burned up . Ordering main harness .; ordrng 1 W11134841 (harns-wire)"
Near Austin, TX 78745
Leonardo
Job Details: 08/20/2020
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site to test unit for gas smell. Test unit and removed cooktop and test all valves and orifices no gas leaks detected at this time. Job complete.
Near Buda, TX 78610
Brandon
Job Details: 08/20/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM00 "Arrived on site for customer complaint of unit making ticking noise and no ice production. Found noise coming from damper control, and failed ice maker, I replaced ice maker and damper, unit tested good."
Near Spicewood, TX 78669
Robert
Job Details: 08/20/2020
DISHWASHER WHIRLPOOL WDT710PAYM5 Arrived on site to test unit for leak. Tested unit found bad deflector gasket and deflector. . ; ordrng 1 WP8269259 (gasket) and 1 WPW10274926 (deflector)
Near Leander, TX 78641
Lou
Job Details: 08/20/2020
REFRIGERATOR WHIRLPOOL WRF560SEYM05 "Arrived on site to inspect refrigerator ice maker making too much ice, water being dispensed not cold enough and drawers falling out. Upon further inspection, I tested temps in the FC=9 degrees & RC=40 degrees. I found the ice maker arm and fill tube chute were broken. I removed and replaced the ice maker and tested. IM operating as designed. I found that the lower shelf in the RC section is warped and the drawers do not stay on the rails and will need to be replaced. I tested the temps of the water being dispensed and found the water temp to be 70 degrees. I advised the customer to give the water a few days to cool due to the ice maker constantly filling and see if it helps. I am ordering the lower shelf, the right, left and center tracks, water reservoir(just in case), and office to schedule return service. No water leaks observed during service.; ordrng 1 W10801011 (reservoir) and 1 WPW10468555 (track LEFT) and 1 WPW10468556 (track RIGHT) and 1 W
Near Austin, TX 78759
Cliff
Job Details: 08/20/2020
REFRIGERATOR WHIRLPOOL WRS970CIDH00 Arrived on site to diagnose a refrigerator that is not cooling properly. Found controls not communicating properly causing cycling error and extreme temperature fluctuation in freezer compartment as well as defrost failure in RC. Main control and user interface will need to be replaced to complete repairs. Office will need to have appointment authorized prior to return appointment.; ordrng 1 AUTHONEEDED (AUTHO NEEDED ) and 1 W10822647 (cntrl-elec)
Near New Braunfels, TX 78132
Noah D
Job Details: 08/20/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site to inspect fridge for blowing breaker, upon inspection found high resistance at HV board, replaced inverter and hv board. Tested fridge for issues. None found at the time. Advised customer to watch fridge for further issues. Complete"
Near Austin, TX 78717
Kayman
Job Details: 08/20/2020
RANGE WHIRLPOOL WEG750H0HZ0 Arrived onsite for range with flickering display and moves sequence without touch. Upon inspection I could not get the unit to recreate the issue. I found many stored error codes for a console communication issue. I will need to order the Console (W11339755) to compete repair and return with the main control as well. . ; ordrng 1 W11339755 (CONSOLE )
Near Austin, TX 78751
Jacob
Job Details: 08/20/2020
REFRIGERATOR WHIRLPOOL WRF540CWHZ03 Arrived onsite for unit no dispensing water or ice. Tested unit. Found that the water reservoir was frozen. Possibly the damper door is not closing properly causing the freezing issue in refrigerator. Ordered parts. Rescheduled with customer. ; ordrng 1 WP12791416 (thermistor) and 1 WPW10594329 (DAMPER CONTROL )
Near Austin, TX 78748
Leonardo
Job Details: 08/20/2020
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site to test unit for right front burner valve not turning. Found broken valve, replaced valve test unit no leaks present job complete"
Near Cedar Creek, TX 78612
Andy
Job Details: 08/20/2020
WASHER MAYTAG MVWB765FW3 "Arrived on site to install previously diagnosed rotor, stator, control and UI. Removed failed parts and replaced with new. Tested unit and all operations are normal. Also spoke with customer on loading and soap usage. No water leaks present at time of service."
Near Round Rock, TX 78681
Al
Job Details: 08/20/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Arrived to inspect French door refrigerator making too much ice.Confirmed the ice maker is working and advised the customer on how to turn the ice maker off.Customer satisfied.Unit temperatures were within natural ranges.All water lines were dry at the time of service.Job complete
Near Cedar Park, TX 78613
Kayman
Job Details: 08/20/2020
REFRIGERATOR WHIRLPOOL WRF767SDHV00 Arrived onsite for refrigerator with intermittent light failure. Upon inspection I found the upper light module in the RC section dim and flickering. I also found the freezer light doing the same. I replaced the freezer light and all light returned to normal function with correct amount of light. Job complete.
Near Hutto, TX 78634
David S
Job Details: 08/20/2020
RANGE WHIRLPOOL WEG730H0DS0 "Arrived on site to install previous diagnosed parts. I gained access to the cooling fan and replaced new. I put the unit into diagnostics and tested the cooling fan, it comes on. I put the unit into a bake and the fan came on when called for. Job complete.
Near Pflugerville, TX 78660
Wesley
Job Details: 08/20/2020
DRYER MAYTAG MGD7230HC0
Near Leander, TX 78641
Lou
Job Details: 08/20/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 "Arrived on site to install previously diagnosed and ordered parts. Due to the unit having defrost issues, I removed and replaced the FC evaporator harness ad thermistor and the UI control in the RC section. Plugged unit in and tested. Unit is operating as designed and has a good frost pattern on the evaporator. Advised customer to give unit at least 12 hours to completely cool. No water leaks observed during service, job completed."
Near Austin, TX 78754
Scott
Job Details: 08/20/2020
DRYER AMANA NED4655EW1 Arrived on site for poor drying . Found blower wheel not attached to motor shaft . Ordering motor and blower wheel .; ordrng 1 279827 (motor!dryer) and 1 WP694089 (wheel)
Near Georgetown, TX 78633
Tyler
Job Details: 08/20/2020
REFRIGERATOR KITCHENAID KBSD608ESS01 Arrived on site to diagnose fridge that had a flickering light issue as well as ice buildup in the freezer. After further inspection found at the bottom right LED light in the freezer had burnt out not allowing proper connection through the rest of the wiring circuit to the other LED lights after replacing the bottom right LED the entire fridge is not functioning as designed in the sense of lights are coming on and off and they should but we will need to return with a new freezer door gasket for this unit the top left corner of the gasket has a broken internal magnet strip not allowing the door to shut properly one of the corners and How long too much ice build up to form near the top inside the freezer I was unable to locate the gasket part needed for this fridge we will need to verify access depart and office to reschedule after we figure out when the parts available; ordrng 1 UNKNOWN (FREEZER DOOR GASKET)
Near Austin, TX 78703
Luis
Job Details: 08/20/2020
ICE MACHINE KITCHENAID KUID308ESS0 "Arrived on site to install parts prev tech ordered. Rna diagnostics all test passed,replaced grid cutter assembly Grid cutter
Near Austin, TX 78717
Kayman
Job Details: 08/20/2020
REFRIGERATOR WHIRLPOOL WRF550CDHZ02 Arrived onsite for uneven refrigerator doors. Upon inspection I found the doors slightly out of level. I leveled the doors and could not find any gaps or evidence of water collecting anywhere. Job complete.
Near Austin, TX 78731
David
Job Details: 08/20/2020
REFRIGERATOR KITCHENAID KSSC42FMS00 "Arrived on site to follow up on built in refrigerator that was losing cooling on RC. Found the return air vent blocked with ice and frost. Advised customer we need the updated foam air block kit, ; ordrng 1 8201798 (block-fan)"
Near Pflugerville, TX 78660
Paul
Job Details: 08/20/2020
DISHWASHER WHIRLPOOL MDB9959SKZ0 Arrived onsite for a dishwasher not draining and displaying an F9E1 error. I found no loop in the drain line at the disposal and I advised ms to have a longer drain line installed to allow for a loop to prevent the disposal clogs in the drain line. I found the cutter on the drain pump impeller had broken jamming the drain pump. I recovered all 3 pieces that made the cutter complete. I took pics per technical service pointer W11482561. I reinstalled the pump and advised the customer to clean the large debris off the dishes before loading them and running the machine until we can return with a new pump. I explained to the customer that the office would call with a RS date. Ordering W11482561 drain pump.; ordrng 1 W11482561 (DRAIN PUMP)
Near Pflugerville, TX 78660
Cliff
Job Details: 08/20/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ01 Arrived on site to diagnose a refrigerator is not cooling properly. Tested unit and found defrost heater wiring not fully connected above evaporator. Rewire unit properly and tested unit. Found all is functioning properly at this time. Homeowner signed defrost waiver and will defrost unit for 24 hours to restore function.