Arrived onsite for possible broken door latch and or control failure following the use of a self clean cycle. Attempted to gain access to the latch but determined impossible to do without needing to replace orifice holder and screws. Advised customer on findings. Adjusted latch to allow continued use. C

"Arrived on site and found oven light will not turn on. Button on control board is unresponsive. Inspected bulb and it does not appear to be burnt out, inspected connections to bulb housing and control board and all of them look good. We need to bring back control board to correct issue.; ordrng 1 W11126814 (Control board)"

"Arrived onsite for washer with no power. On inspection found that the plug was 123vac, the line filter had 123vac on the output. The ACU had 123vac at the board. Tested the UI, there was no voltage to the UI. Ordering a ACU. Office to reschedule when part arrives.; ordrng 1 W11549931 (Acu)"

"Arrived on site to diagnose refrigerator with UI not lighting up or being usable unless both doors are opened. Called tech line after reviewing the wiring diagram. Tech line recommended that i replace the Yoda and Genesis boards to resolve. I changed out the genesis and yoda controls and retested. Verified issue is still present. I further confirmed that if either door is open all lights stay on, and triggering the freezer door switch only shuts off the user interfaces. Called tech line again and spoke with travis. travis said to check the J5 connector on the Gemini board and make sure pink is in terminal 1, Grey terminal 2, and double check proper polarity at the outlet. Outlet Voltage can't be under 108. If those items check out, we can replace the power board and call tech line back, SR7736219180. Set return visit for 4/26. DZO!; ordrng 1 WPW10624574 (Power Board)"

"Arrived on site to diagnose washer that is running on its own. Customer says unit stays locked and starts making noise. Tested and found noise is constantly running drain pump. Verified codes F3, F11, F24. Codes call for control to be replaced, along with pressure Switch and hose, and also drain pump in 1 go to break the drain loop. Unit is stacked in an RV and customer has been made aware it MUST BE UNSTACKED AND MADE ACCESSIBLE FOR US. Office to schedule with all parts in hand and ext warranty approval. ; ordrng 1 W11044866 (Pressure Switch) and 1 W10676317 (Pressure Hose), states that autho needed"

Arrived on site for a microwave that is tripping the breaker immediately as the breaker is turned on. Inspected unit and work area. Checked the interlock switches for continuity and found the right upper interlock switch would not move. Went to remove the interlock assembly and found the screw for the interlock stripped. Attempted to remove the screw anyway and found all of my bets were continuing to strip out the interlock screw. Replaced that one switch and tested the unit. Still had the same issue. Checked all other switches and found the other side switch always showing continuity regardless of door position. Spoke to JC and was advised that we would need to drill out the screw and replace the screw with the interlock screws. Ordering the screws and interlock assembly again and the office will need to contact the customer about a return date due to limited parts availability.; ordrng 2 8169479 (Interlock screws)s and 1 W11551761 (Interlock)

"Drive down site for the washing machine that is flashing an F0 E7 (load detected during a clean washer cycle) error code. Inspected unit and work area. The customer advised that they were able to clear that code and have since understood what that means but that they had heard some abnormal sounds coming from their washer. She also explained that she was having water dripping at the front right corner of her washer during the last spin. I ran the unit through an auto test in the unit rate as designed. The customer ran a load of clothes, and I finished through the first wash and spin. Could not detect any abnormal sounds present in her washer. During the spin portion of the cycle, did notice that water was pulled inside of the bleach dispenser, bezel, as the unit was spinning and vibrating, found little droplets were dropping on top of the Tub ring and were creating water droplets on the floor. Spoke to JC and was advised that the water droplets may be caused due to the bezel, but that the other issue may be that because the unit has hot water running to it during a white cycle, moisture may be building up on the top of the cabinet and dripping down towards the front. Ordering the bleach dispenser bezel and the office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11662175 (Bleach dispenser)"

"Arrived on site to diagnose washer that was not draining. On arrival found F9E1 code for no drain. Customer lifted unit prior and pump kicked on. I tried to drain and got no response from pump. Manually drained with transfer pump. I can get the drain pump to kick on if I awake the harness, indicating a broken or bad connection in the wiring harness. Ordering harness / pump to resolve. Office to schedule when we can get a lower harness. ; ordrng 1 W11568984 (Lower Harness)"

"WOC54EC0HS20 Arrived to inspect microwave not working. Upon initial inspection, I found the interior microwave light would not illuminate when the door was opened. Inspection revealed one of the leads in the previously installed interlock kit was on the incorrect microswitch spade and I corrected. I found the interlock W11033422 sent out was for a different model and the W11555169 that had been installed prior, was correct. I traced all connections per MFG documentation and after ensuring proper routing, powered the unit while removed from the mounting and found all functions to be present. The door having to be pressed on to get the unit to work, which was the initial customer complaint, is caused fully by the units mounting into the cabinet. The front lower vent does not have enough clearance and is causing the entire body of the machine to lean back into the cabinet at the top, pressing on the upper, outer microwave door opening flanges and preventing the usual and expected door operation. The unit will require shimming material placed directly under the left and right feet, at full depth into the cabinet, to correct the issue. Due to the interior bulb being out and the main microwave fuse being blown, we will return and place the customer provided shims under the unit. Microwave is working at this time. Tech GCO.; ordrng 1 GCO (GCO) and 2 W11188752 (Fuse, 20A)s and 1 W10886919 (Bulb)"

"Arrived on site for dishwasher, inspected unit and work area. Customers complaint is unit not cleaning dishes. Entered diagnostics and retrieved error 2-1. Tested unit in diagnostic cycle and passed. Found the spray arms clogged. Im ordering parts and reschedule for 04/27/23. No le where observed during service. ; ordrng 1 W11101428 (Spray arms) and 1 WPW10448645 (Spray arm)"

Arrived onsite for washer not starting a cycle. Upon arrival inspected unit. Found unit not locking. Confirmed with error codes. Ordering Latch and control with correct model number. Scheduled for 25th.; ordrng 1 W11513246 (Control) and 1 W11513248 (Latch)

"Arrived on site to test unit for not cooling, tested unit found FC evaporator completely frozen over, heater is not engaging, unit has a defrost system failure, ordering control, control UI, evaporator harness and thermistor office to reschedule ; ordrng 1 W11518204 (UI control) and 1 W11559968 (Evaporator motor) and 1 W11650662 (Evaporator heater with harness assembly) and 1 W11558182 (Control), used 1 WPW10384183 (FC thermistor) from stock"

Arrived on site to test unit for dishes not getting clean. Test unit and found and sump and motor. Ordering new sump and motor W11416363 office to reschedule ; ordrng 1 W11416363 (Sump and motor)

"Arrived on site to test unit for not agitating. Found tub and agitator both spinning freely with no obstructions. No stored error codes. Unit would agitate and spin in diagnostics. Recommend replacing gearcase, stator, and clutch. Needing stator ; ordrng 1 W10915700 (Stator)"

Customer keep saying it was in warranty. She couldnt get a hold of her husband arrived her it showed out of warranty. Told her to call back when she figured out If its in warranty. Did not check unit at all. ; O-emld tckt

Arrived on site to test unit for gas smell. Gas is coming from the bottom. Customer needed to reschedule for next week on Wednesday. Will replace regular will need 2 hours. ; ordrng 1 2hours (2 hours)

Arrived on site and replaced previously diagnosed FC door door switch and dispenser UI. Unit still not working. Found continuity through door harness is good. Found not receiving voltage at control p3-7 to p3-8. I could hear relay clicking but not sending voltage to dispenser motor. Recommend replacing control. ordrng 1 W11035841 (Control)

"Arrived on site for gas smell from range . Checked all connections , no leaks detected with liquid and meter tests . Found oven taking long time to ignite . Ordering oven igniter . Tried to call safety couple times . Will need to add back to route . Call to set return ; ordrng 1 WPW10324262 (Oven igniter)"

"Arrived on site for fridge dispensing only crushed ice and making noise . Found noise is compressor vibration. Ordering shim and sound pads . For ice dispensing issue solenoid is sticking due to frosting . Found freezer left side is sticking open occasionally. Ordering rails no water leaks detected at this time. Call to set return Rails , sound pads , wedge ; ordrng 4 Shimss and 6 Soundpadss and 1 Whitegrease and 2 W10120018 (Rails)s"

"Arrived on site for still long dry times . Ran temp checks after running normal temps unit starting to drop temp ranges lower then normal. Ordering timer and cycle thermostat. Cal, to set return ; ordrng 1 W11566736 (Timer)"

"Arrived onsite for previously diagnosed parts. Installed the new motor and test the unit it still did not work. The unit would power up, when you select the start menu it would reboot the unit. I went back in started to test the components all tested good except the thermistor it read 11k saying it was 44? when it was 78? in the room. I went back in tested the new motor and it was bad now. Ordering another motor ant control board. Will reach out to WP tech line next visit.; O-emld tckt"

"Arrived on site for leaking water. Upon arrival inspected unit and there are no visible signs of leaks. Ran a normal wash cycle to test unit. Sump and motor, drain pump and hoses are good. Found leak coming from in between tub and door on left side top corner. Need to replace tub gasket. Ordering gasket. Office to reschedule ; ordrng 1 W11483553 (Tub gasket)"

Arrived on site for bottom oven door is shattered. Upon arrival found that the oven door glass sent is damaged in box as well as incorrect part. Noticed that the model number on the call is off by one digit. Ordering correct part. Office to reschedule ; ordrng 1 W11600222 (Lower oven glass door)

"Arrived on site to inspect range oven not turning off. Upon further inspection, I found the unit with power as the display was on. Customer advised that when they went to bake a pizza and the item was done, they attempted to turn the unit off and it failed to turn off so the customer had to turn the unit off at the breaker. I tested the unit on bake at 350 degrees and after preheat I pressed the stop key and the unit turned off. I tested the unit on convection bake at 350 degrees and after preheat I pressed the stop key and the unit failed to turn off. I cycled power at the breaker and was able to get the unit to turn off. I placed the unit in diagnostics and checked error codes and found F2E1-stuck key. Cleared the code and advised the customer of my findings. I contacted the manufacturer Safety Team and spoke to Kelly and advised of my findings and part to be ordered. Kelly advised all info to be documented on SR#7736163674. I am ordering the control panel bracket with overlay and office to schedule return service. ; ordrng 1 W11178664 (Control bracket w/overlay)"

Arrived onsite for a dryer to replace the previous diagnosed parts. The blower wheel is completely stripped and will not come off the motor shaft so the housing and seal will also need to be replaced. Ordering W11596046 seal & W10888146 housing. Marking all the other parts as UORV. ordrng 1 W11596046 (Seal) and 1 W10888146 (Housing)

Arrived onsite and determined the evap had frozen through with ice due to repeat failure of heater harness. Ordering updated heater harness assembly. Advised customer to have unit defrosted to prepare for replacement of part. Office to reschedule due to parts availability. ; ordrng 1 W11650662 (Heater and harness assembly)

"Arrived on site for refrigerator not cooling and giving off chemical smell. Upon arrival confirmed complaint and found temps at 65 in compartment. After further disassembly I found evap coil leaking from factory joint and called techline to reported issue: Sr#7736213903. Was instructed to order sealed system parts, compressor, evap coil, r600 kit, etc. will need office to reschedule once availability of parts is known.; ordrng 1 W11490402 (Evap coil) and 1 W11376833 (Compressor) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve) and 1 Nitrogenkit (Nitrogen kit) and 1 R600kit (R600kit)"

"Arrived on site and Found microwave will run properly but customer is having issues with popcorn button. Send a short video of microwave heating water to KB/service management. uninstalled microwave and replaced humidity sensor diagnosed by previous technician, also wanted to replace control board but prescreened part is The control panel not control board. If issue continues will need to replace control board, job complete"

"arrived on site and found freezer is frosted over, removed Evap cover and found brown wire to heating element connector is loose. Took pictures. After reseating wire, set refrigerator into a diagnostic cycle and heating element is now working properly. Took pictures. Recommended customer defrost refrigerator for the next 48 hours. Customer is aware of how to manage defrost water. Job complete"

Arrived onsite and replaced compressor and drier and added access valve. Pulled vacuum and verified joints. Charged system with 64g of r600a refrigerant. Replaced all panels and wiring and installed unit testing for operation. All checks good. Unit is now operating properly at time of service. All checks good.

Arrived onsite and found unit operating over cooling refrigerator. Replaced control and repositioned thermistor to correct issue. Advised customer on repair. All checks good.

Arrived onsite for dented panel used replacement panel to correct issue. Advised building management on status. All checks good.

Arrived on site for a washing machine. That is not draining. Inspected unit and work area. Attempted to run the unit through a drain and found the drain pump. Not even turning on. Checked into Nathan. Found wiring was good. Replaced the drain pump and tested the unit. The unit began to work and operate as designed. Call complete.

"Arrived on site and inspected dishwasher and found Dispenser harness is not connected properly so rinse aid has not been dispensing. After resetting it also discussed trying expectations on different cycles. Dishwasher is operating normally, job complete"

Arrived on site. Found freezer not defrosting replaced harness and cover defrosted evaporator

"arrived onsite for oven not heating. On inspection the oven was heating, it would heat to set temperature. When it turn off at set temperature it had a hard time re-igniting, it took serval times for the unit to ignite the bake burner. I called and talked to wp and to chase, ended up repositioning the ignitor closer to the burner. Retested the unit and it ignited on the first spark every time. No gas leaks detected during service."

Arrived on site to replace diffuser per previous diagnosis and verification of noise. Replaced diffuser and tested unit. Verified all working as designed. Repair completed.

Arrived on site to diagnose microwave that has a light burning out. On arrival confirmed several bulbs had to be replaced. Replaced socket since bulbs feel loose. Tested and verified all working as designed. Repair completed.

"KCGS556ESS05 Arrived to inspect constant ignition clicking. I found the unit would not stop attempted igniting and I disassembled and inspected. I found the switch assembly incorrectly installed and after correcting, the sparking issue was resolved. During reinstallation, I found the cabinet cutout somewhat larger than required. This caused the unit to sit on the upper cover, vs the common installation of on the main chassis. I advised the customer of my findings and that shimming may be necessary if issues persist. No gas leaks detected during service."

"KDTE204KPS1 Arrived to inspect unit not starting. Service test mode attempt showed a 7-2 error, shortly after starting and all error mode slots registered the same error. I tested from the control to the motor and found 16.9-17.1 ohms between all three lines of the variable speed motor. I removed and replaced the control and tested. The issue did not resolve and I disassembled the pump for inspection. I found a piece of foreign plastic debris, from an unknown source, had lodged within the impeller and once removed, the motor turned freely. Reassembly and thorough testing showed the issue to be fully resolved. Operational test good, no leaks observed during service."

"MVW7232HW Arrived to instal previously diagnosed and ordered parts. Prior to part changeout, I flipped the unit back and used a jump cord to drain the water, after finding the pump at 19.7 ohms. After the water was removed, additional inspection revealed the gear case has been leaking oil and will require replacement. Service test mode showed F3E2 stored and the unit attempted flood stage draining. I was able to avert the extended drain and then recalibrated the unit to attempt to allow the customer use, prior to our return. I ran it through a test mode and it passed. During testing, I found debris had lodged in the air dome and may have caused the flood stage issue. Returning tech will need to clear and re-test the air dome prior to service completion. No leaks observed during service. The customer has an extended warranty and the unit is not in MFG warranty. They will contact the warranty company to have us dispatched to complete the repairs."

KFEG500ESS6 Arrived to inspect burning odor and pop noise. I found the terminal block hardware had been left completely loose by the installers. I removed and replaced the terminal block and hardware and tested. The unit heated and cycled as designed and additional thermal imagery of the terminal block and associated wiring revealed no additional hot spots that would denote connection issues. Operational test good.

"ADB1400AGS1 Arrived to inspect washability and detergent not dissolving/dispensing issues. There were no stored error codes within service test mode and I found the unit filled and circulated well. The dispenser could be heard and was visibly confirmed, fully opening. The element, when tested with circulating water, drew 9.8 amps initially and as expected, then quickly descended to 8.3 amps. Dry testing was 9.4 descending to 3.6 amps, which is well within MFG specifications. There were no test mode errors generated upon completion. The only mechanical issues were the lower spray arm was not fully attached in the back of its mount and the rinse agent was set to the highest level. Discussion with the customer revealed they do pre-rinse and have city water. They were using pre-measured pods and I advised them the amount of detergent within the pods is too much, by many times and to use one TBSP of automatic dishwasher detergent, as a starting point, to prevent the formation of excessive sudsing, which can severely limit the flow of water, especially in non-diverter equipped models. Operational test good, no leaks observed during service."

Arrived onsite for refrigerator leaking from left side. Upon arrival inspected unit. Unit in warehouse. No water connections. Removed compressor compartment cover and inspected water lines from rear of unit to valve and valve to lines underneath. No signs of broken lines. Removed toe kick and inspected lines and all looked good. Line to dispenser was stressed but not broken. Could not find any source of leaks. Unit will need to be connected to supply line and pressured if further inspection is needed. Job complete

Arrived onsite to replace faulty valve. Upon disassembly found connector on valve failed. Replaced with new. Tested unit and unit is functioning properly. No need for control. Job com

Arrived onsite for refrigerator not cooling properly in both compartments. Upon arrival inspected unit. Found evaporator covered in ice. Ran diagnostics and thermistors passed. Ran forced defrost and heater did energize. Replaced main control and UI due to heating not staying on sufficient. Notified customer that with substantial ice buildup it is recommended unit manually thaw for 48 hrs. Customer will follow instructions and prepare for manual defrost. Job complete

"Arrived on site to fix previously diagnosed leak, removed leaking lock ring, replaced dye drier, pumped down system and found access valve leaking, replaced valve, vacuumed system down for 30 minutes, vacuum held perfect, for 10 minutes, charged system with 55g R600 refrigerant, powered unit on, evaporator developed a good frost pattern, advised customer to allow bottle of water to freeze before loading, job completed"

"Arrived onsite for refrigerator not cooling properly. Upon arrival inspected unit. Found cooling is intermittent. When running unit does cool, however unit will intermittently cut off cooling until controls are changed. Unit has issues with thermostat and ADC. Notified warranty however Warranty company deemed not cost effective to repair. Notified customer and she will reach out to warranty company. Job complete"

Arrived onsite for range with left hinge issues. Upon arrival inspected unit. Found hinge sprung outside of receiver. Removed door for inspection. Found hinges and receivers in good shape. Inserted hinges correctly and tested. Unit is operating properly. Job complete

"Arrived onsite to replace faulty compressor. Verified compressor not functioning. Replaced compressor, dryer and access valve. Pulled vacuum and held. Charged per spec and tested. Compressor is now running and unit is cooling. Job complete"

Arrived on site. Diagnosed broken wire on mullion replaced defective mullion.

"Arrived on site. Unit shutting itself off during water drainage,diagnosed a defective drain pump,installed a new pump ran water through pump no leaks,water drained correctly checked all tubing connections no leaks."

Arrived onsite for dishwasher not starting a cycle. Unit does fill. Put unit in diagnostics and found wash motor failure. Ran test and confirmed failed wash motor. Replaced motor. Tested unit and unit is functioning properly. No leaks present at this time. Job complete

"JBRFR36IGX00 Arrived to correct air leak issue. The cabinet installers had returned and corrected the left side of the cabinet and had reinstalled the screws for the unit, leaving it in a plumb condition (image attached.) the right side was not corrected and the refrigerator cabinet was still too far back in the lower right corner, by approximately 7/16. Utilizing mechanical assist, I was able to pull the lower right corner out the distance required to put the refrigerator chassis back to square and verified plumb (image attached) after the correction was complete. I advised the customer the door seals will take a few days to conform to the corrected position and to ensure positive door closing for that short duration. Operational test good, no leaks observed during service."

"Arrived on site for a defective compressor. Disassembled unit found broken suction line under evaporator plate that caused compressor failure,cleaned oil from unit replaced the compressor,evaporator and drier, vacuumed system down unit kept vacuum,recharged system,ran diagnostic compressor test good frost pattern on evaporator plate. Reassembled unit,replaced latch ran water through drain pump passed no leaks at tubing or water connections."

Arrived on site to test unit for unit not turning off. Test unit and found F2E1 shorted keypad. Replaced console test unit and unit test good. Called safety to report findings. 7736152575

Arrived on site to test unit for unit giving F8E0. Replaced blower and control board test unit and unit test good job complete. Unit pre heated to 350.

Arrived on site for range not heating correctly. Upon arrival inspected unit but found no immediate hardware failure. Tested unit and found it between 25-35 degrees off (lower then set temp of 350). Found control relays getting stuck and replaced control and oven sensor under warranty. E tested unit and found it could heat to 425 (customers desired temp) as designed after 30 minutes. Call complete

Arrived on site for refrigerator needing previously diagnosed fc door. Upon arrival reconfirmed issue and installed part. Reassembled and tested unit. Found door working/sealing as designed without catching on gasket. Call complete

"Arrived onsite for rc not cooling. On inspection the fan was not running. Gain access to the evap fan and found it unplugged. Replaced the fan motor and the harness. Once back together the fan came on. Told customer to give it 36 hours to cool all the way down, if any other issues with cooling please call us."

Arrived on site to install previously diagnosed parts. Installed the lower wire harness and test the unit. The unit is operating as designed now and no water detected during inspection.

"Arrived onsite for previously diagnosed parts. Installed the diffuser in the unit, when I pulled the old diffuser out the door was in a different position then the new one. The customer will call if the issue continues. No water leaks detected during service."

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint is the ice wont come out through the dispenser. I inspected the auger and the bucket and they looked in perfect condition. I emptied the ice bucket and found a medium size block of Ice. Removed the block of ice and cleaned the auger for any ice and re-installed the bucket and tested, unit is dispensing ice as designed. I called the customer and explained that the bucket needs to be emptied once a week for better performance as ice will melt when door opens and then will freezer back up into a ball of ice. Retrieved temps at -01? & 38?. Called techline and spoke to Andrew SR#7736220437 and they did not recommend anything further. No leaks where observed during service."

"Arrived on site for refrigerator, inspected unit and work area. At arrival customer explained that the refrigerator section had frozen up again. Called techline and spoke to Steve SR#7735951625 and he advice me that the unit is operating as designed with average temps of 39?. I also explained to customer that they needed to adjust temps in the deli to wine setting to be warmer. Replaced valve and tested unit is operating as designed. No leaks where observed during service. Job completed."

"Arrived on on site to replace upper tracks customer had on hand . Installed tracks . Tightened supply elbow on valve due to small dripping . No longer any dripping. No other leaks detected at this time. Job complete"

"Arrived on site to diagnose range that had no power or function. On arrival customer informed me it shut down during use of oven and 1 cooktop burner (front right). I checked the breaker and found the breaker tripped. I reset and ran the unit. Ran 2 burners and oven and breaker did not trip. Found harness good and no verifiable shorts. Could not duplicate breaker tripping, advised customer to follow up with builder if breaker keeps tripping. Repair completed."

"Arrived on site. Found slides not closing causing door not to seal,removed all ice from freezer compartment replaced slides tested all drawer and slides working reassembled freezer compartment checked door seal good."

"Arrived on site for no ice and ice getting stuck in chute. Found ice cubes stuck between icemaker housing and shut off arm,removed blockage adjusted water fill level,ran harvest test passed,ran fill test passed. Advised customer on removing ice in chute due to design with small chute hole."

Arrived on site. Replaced diffuser assembly power cycled unit diffuser working as designed

Arrived on site for water leaking from freezer icemaker. Ran icemaker test found water over spraying from fill tube and leaking from icemaker housing. Replaced icemaker adjusted fill tube ran icemaker test icemaker filled with water no leaks.

"Arrived on site ,replace actuator and motor . Ran calibration and test wash . All checked normal. No water leaks detected at this time. Job complete"

"Arrived on site for ui or stuck keypad . Found error flashing . Ran diagnostics got ui error code . Did hard breaker reset . Retested unit . Ui is now responding . Ran preheat on both ovens . Recommendation is to see if this fixes issue . If breaker resetting is becoming frequent or no longer resolves issue , then a new UI will be needed . Collected 162.36 AUTHO 93Y44Y. Job complete"

"Arrived onsite and customer stated that unit had been working great but they found the door open and awful vibration from the compressor cavity. Was able to correct the vibrating by moving unit further from wall and leveling with shims. Advised customer on accessory latch to ensure door stays shut tight even when unit is at full capacity and to eliminate door opening as a factor. All checks good. Unit is back on and running properly at time of service, advised customer on findings and recommendations. No charge."

"Arrived onsite found unresponsive ui. Cycled power no change. Accessed ui harness and reset connection at the control. Function restored, unit is now operating as designed. Loose connection. Advised customer on repair. All checks good."

Sr#7736210173 andy determined condition of installation in custom antique reclaimed cabinetry with dresser top may be contributing to the unit overheating during heavy use. 3rd repeat failure f47. Replaced module. Reprogrammed and restored function per AIG approval of repair and to restore use of unit. Advised customer on actionable steps to take with installation to improve venting in antique island installation. Accessory cooling fan in cabinet and improving vent gap dimension to improve flow.

"Arrived on site for a dryer that is producing a burning plastic smell. Inspected unit and work area. Ran the unit through a normal high heat cycle and did confirm an odd smell coming from the dryer. Disassembled the unit and could not find any wires burned or anything stuck in the element housing producing the smell. Found no evidence of anything burning inside of the dryer. I called whirlpool techline and spoke to Joe SR# 7736209996. He advised that since there was no visible damage inside the unit or burning evidence, we could not conclude that the dryer was the actual issue. He advised that the issue could be from lint burning inside of the heater housing, something couldve been burned prior to, and its taking a little while to get rid of, or could be smells from the outside, if the venting flap outside of the wall was left open causing abnormal smells. Either which way, he advised that there was no repairs that could be done to this unit and to have the customer run a couple loads with some bounce sheets to alleviate the smell. The unit is working as designed. Call complete."

"Arrived on site for a wash machine. That is not washing clothes properly and is going off balance. Inspected unit and work area. Were on the unit through diagnostics and found an F0 E3 (overload) error code. Ran the unit through an auto test and found that during agitation, the unit was spinning the entire basket instead of just the agitator. Checked underneath and found that the cam was not connected to the shifter, causing the issue. Reconnected the cam to the actuator and tested the unit. The unit began to work and operate as designed. Also found the tub resting against the front and right side walls. Adjusted the feet on the washer to ensure proper spacing for the tub. Call complete."

"Arrived on site for a refrigerator that is frosting over in the freezer section and is not cooling properly. Inspected unit and work area. Did confirm the customers complain and found a defrost issue in the freezer section. Remove the evaporator, cover and steamed off all the ice. Found the heater connector disconnected at the brown wire on the connector. Fix the wire connector and replace the main control. Tested the unit and the unit began to cool and operate as designed. Call complete."

"Arrived on site for washer, inspected unit and work area. Confirmed error codes F3E3 F6E3. Installed new control board and tested. Unit is now operational good. No leaks where observed during service."

"Arrived on site for failure with control, inspected unit and work area. Customers complaint was unique would be glitching during the day and beeping. I gain access to the control board and found nothing from normal. Replace control board and tested and is operating as designed. Job complete it."

Arrived on site to install parts ordered by previous tech. Installed all parts. Job completed.

Arrived onsite for a range with the small door not closing all the way and gapping at the top. I found the hinge and left side receiver the issue causing the door not to drop down and close properly. I adjusted the left side receiver and tested the door. The door is closing and working as designed. One of the superintendents was on sight and saw the door working and closing properly. Call complete.

Arrived on site for a cooktop. That is not turning on the right element. Inspected unit and work area. Did confirm the customers complaint and remove the cooktop. Found the right front element broken causing the failure. Replace the right front element and tested the unit. Again to work and operate as design. Call complete. Complete.

"WVU37UC0FS1 Arrived to inspect light issue. The customer was concerned there were no other setting of the lights, other than on or off. I verified via the manual that the unit does not have medium or other settings and tested. Operational test good."

Arrived onsite for a refrigerator that is not producing ice. Upon inspection I found that the ice maker would harvest when run in diag mode same with the fill function. Found no codes for the ice maker. Upon further inspection I found that the right door upper hinge was loose and caused the door not to seal properly causing temperatures not to reach the proper level to make good ice. I contacted this and checked the fill tube and found that it was not frozen. I also found moisture in the freezer i she that the door was sealing and it wasnt I adjusted the door and the chassis to get a good seal and advise customer off what I found and done. Job complete

Arrive onsite to install previously diagnosed parts. Upon arrival I installed the new Tblock and repaired the neutral wire on the harness. Apartment install power cord

Arrived onsite to install previously diagnosed/ordered pat. Upon arrival I installed the new tub and tested the unit and found unit operating as designed no leaks

"Arrived on site to inspect refrigerator with water building up below the two middle drawers. Upon further inspection, the customer advised that the unit is continuing to do the same thing with water building up under the two deli drawers and proceeded to remove the deli drawers. I found a small amount of water on the bottom panel of the RC section. Also found a small amount of ice built up on the left side of the evaporator cover from water that has been collecting during defrost as a result of not being able to flow to the drain tube on the right side. I found the shim on the right side of the evap,drip pan had been moved and was not leveling the pan to allow the water to flow properly. The customer advised that they were previously advised about the disclaimer from management at the previous service call. I explained the issues weve been finding with this particular unit and recommended the customer not go forward with any repairs and it will be costly and once parts are installed, they cannot be removed and refunded. I tested temps in the FC=5 degrees and RC=37 degrees. The unit is currently operating as designed minus the water in the bottom of the RC section. Customer agreed to not repair the unit and signed for the receipt. No water leaks observed during service other than the water in the fresh foods section, job completed."

Arrived on site to test unit for shutting itself off. Found in diagnostics unit was not draining properly. Found drain tube was about 3ft into drain pipe. Advised 4 1/2 inches is the recommended amount of tubing recommended to be inserted into drain pipe. Cut drain hose back and secured with zip ties. Completed diagnostics with no issues. N ok leaks detected. Job complete.

"Arrived on site to test unit for drain pan issues, tested unit found damaged drain pan , replaced drain pan installed high drain loop, tested, unit is now running as designed job completed"

Arrived on site to test unit for leaking. Found overflow pan was full of very soapy water. Showed customer how soapy water indicates over sudsing. Removed water from pan and customer was running unit empty to attempt to mimic leak. Found no high drain loop installed. Installed high drain loop and advised customer to stop using pods and switch to liquid soap as soft water is causing unit to over sud and leaks suds into over flow pan and past lip of tub. Also advised to run periodic cleaning cycles to help prevent soap build up. Job complete.

Arrived on site to test unit for chalky substance on dishes. Found customer is using rinse aid and pods. Found calcium build up on heating element. Home does not have a soft water or water filtration system. Advised white residue is calcium build from hard water. Customer has dishwasher running and she stated this is only the 3rd time using. Advised to run empty cycle with white vinegar to removed any calcium build up in water supply lines as water has been sitting during building of home and needs to be flushed through. No leaks detected. Job complete.

"Arrived on site to test unit for squeaking noise, tested unit found blower wheel is stripped on motor shaft, rear bearings ceased, broke out blower wheel, replaced motor, blower whee and bearings, belt and pulley from repair kit, tested unit, unit is now running as designed, customer stated that it has never been this quiet, job complete"

"Arrived on site to test unit for long dry times, tested unit with vent tester and found is completely restricted, removed vent and ran test, it passed, advised customer to vent cleaner and have it addressed, do not recommend running unit until the restriction has been removed, job complete"

"Arrived on site to test unit for not washing dishes, tested unit found wash motor is not engaging, replaced sump and motor assembly, tested unit, unit is now running as designed, no leaks detected job complete"

"Arrived on site to test unit for failed gasket, tested unit found torn gasket, replaced gasket advised customer to allow 24 hour before using dryer again so the adhesive can dry, job completed"

Arrived on site to install door magnet to resolve light staying on in unit. Install magnet and tested unit. Adjusted magnet position and silicon in place. Unit working as designed. Repair completed.

"Arrived on site to diagnose refrigerator with low ice production. Customer said they were only getting a handful of cubes daily. I checked temps and found RC at 37, and FC got to 5 before I left. I tested the icemaker and verified it was working properly. Called tech line and spoke with Butch, SR7736210059. Unit has a minimum of 100 minute harvest time, which increases with usage, and is dependant on temp. I advised the customer of my findings and what to expect as far as production. Advised to keep airflow channel clear to allow for proper circulation to allow temps to maintain. No further failures found at this time. Customer will follow up if they do not get increased production. Call complete."

Arrived on site to install new tub ring on washer leaking water. Removed lid and installed new tub ring. Tested with softener valve activation and confirmed no further leaks present. Repair completed.

"Arrived on site to diagnose washer making a high pitched screech when spinning. Customer showed me video of the sound, which sounded like a high pitched screech, coming from the rotating assembly. I replaced the gearcase to remove the noise. Tested and found no abnormal noise present. Customer advised to follow up if issue returns. Repair completed."