Service History 287

Near Austin, TX 78758
Wesley
Job Details: 12/31/2020
WASHER WHIRLPOOL WTW5000DW3 Arrived onsite and found unit operating with faulty valve. Replaced valve. All checks good. Advised customer on repair.
Near Johnson City, TX 78636
Brandon
Job Details: 12/31/2020
OVEN WHIRLPOOL WOS72EC0HS01 "Arrived on site for customer complaint of display being blank, we reset at breaker, unit tested good, if problem continues, will need to replace console, found error code F6E0. Will need Auth for console."
Near Buda, TX 78610
Leonardo
Job Details: 12/31/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site to test unit for no power. Test unit and found unit getting correct power but control board not responding. Will need new control board and ui.
Near Del Valle, TX 78617
Richard
Job Details: 12/31/2020
OVEN WHIRLPOOL WFE525S0JZ Arrived onsite for the oven not heating. Found error cod F3E0 for oven temp sensor shorted. Tested oven sensor and its way out of range and not regulating properly. Will need to replace oven temp sensor and control . Ordering parts and office to schedule ; ordrng 1 WPW10181986 (Temperature sensor) and 1 W11256088 (Control)
Near Round Rock, TX 78664
David S
Job Details: 12/31/2020
RANGE WHIRLPOOL WOD51EC0HS01 Arrived on site to install previous diagnose parts. I inspected the unit and work area. I gained access to the console. I power cycled the unit so it can learn the model and serial number. I also replaced the control and power cycled the unit. I reassembled the unit and found it operating as designed. I advised the customer to get the unit added back onto their WiFi and whirlpool app.
Near Manor, TX 78653
Scott
Job Details: 12/31/2020
WASHER WHIRLPOOL MVW7232HW0 "Arrived on site ,replaced control and valve . Ran calibration and diagnostics wash. All checked normal . No water leaks detected at time of service. Did as well instructed on proper loading . Job complete."
Near Buda, TX 78610
Robert
Job Details: 12/31/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Arrived on job to replace previously diagnosed parts. Found the harness connector damaged took pictures will need to call tech line. ; saved tckt
Near Round Rock, TX 78665
Justin
Job Details: 12/31/2020
REFRIGERATOR KITCHENAID KRMF606ESS01 Arrived on site for refrigerator not reaching temp in freezer and not making ice. Upon arrival customer said temp issue is intermittent and main issue is no ice. Tested temps in freezer and found FC at 22°F. Checked temps in RC and found it at 43°F when set at 36°F. Checked ice maker temps and found them at 36°F. Put unit into diagnostics mode and found all thermistors and defrost bi metal passed. Found evap motor making loud noise. Gained access to FC evap and found large amount of ice build up. Defrosted unit and tested and found bad evap motor. Replaced evap motor and tested unit. Unit now working as designed. Call complete.
Near Hutto, TX 78634
Jimmy J.
Job Details: 12/31/2020
MICROWAVE WHIRLPOOL WMH78019HB3 Arrived on site to install previously diagnosed part. Removed control and installed new control. Tested microwave for heat. Still no heat. Tested lower interlock and it was faulty. Installed new interlock. Magnetron capacitor and diode were also replaced due to faulty interlock. Microwave is now heating as designed. Job completed.
Near Austin, TX 78732
Robert
Job Details: 12/31/2020
DISHWASHER WHIRLPOOL KDTM504EPA0 Arrived on job for complaints of leak. Found the top of the sump connector to top spray arm allowing water to push to door causing leak. ; ordrng 1 W10861526 (pump&motor)
Near Wimberley, TX 78676
Andrew
Job Details: 12/31/2020
REFRIGERATOR MAYTAG MFI2570FEZ07 "Arrived on site to test unit for not making ice. Found ice cube was caught holding the flapper arm in the off position making the unit think tray was full and not producing. Removed cube, put ice maker into diagnostics and ice maker works as designed. No leaks detected at time of service and fill tube was clear of ice or obstructions. Job complete."
Near Cedar Park, TX 78613
Tommy
Job Details: 12/31/2020
DISHWASHER MAYTAG MDB4949SHZ0 Arrived onsite for previously diagnosed parts. Upon arrival replaced control and tested. Found unit now operating as designed. Job Completed.
Near Wimberley, TX 78676
Andrew
Job Details: 12/31/2020
ICE MACHINE KITCHENAID KUIS155HRS0 "Arrived on site to test unit for too much ice production. Found bad thermistor, replaced thermistor, tested unit unit works good. No leaks detected at time of service.
Near Pflugerville, TX 78660
Wesley
Job Details: 12/31/2020
WASHER WHIRLPOOL MHW6630HC0 Arrived onsite and found basket suspension on right side to have not been installed properly. Corrected installation from top. Unit is now operating as designed.advised customer on repair.
Near Pflugerville, TX 78660
Wesley
Job Details: 12/31/2020
DRYER WHIRLPOOL MGD6630HC1 Arrived onsite for having had a sensor fault with no heat. Corrected issue by securing harness to the electrodes. Resetting and testing unit. All checks good. Unit is now operating as designed.
Near Austin, TX 78704
Luis
Job Details: 12/31/2020
REFRIGERATOR GE PDS20SBSDLSS "Arrived on site for cooling complaint. Found no air flow entering fresh food section,evaporator incased in ice,fan motor running weak also unit will need defrost thermodisc and fan assembly. Ordering control and heater incase needed; ordrng 1 WR50X10047 (Thermal disc) and 1 WR50X10043 (Heater) and 1 WR60X10146 (Fan assembly (discontinued )) and 1 WR55X10942P (Control), states that autho needed"
Near Round Rock, TX 78681
Kayman
Job Details: 12/31/2020
DISHWASHER GE PDT825SSJ0SS Arrived onsite for dishwasher not starting. Upon inspection I found the would not start it would blink and the sound would chime. I accessed the machine control and followed the techsheet. The techsheet stated that there should be a indicator light on the machine control that will flash to show the current state of the control board. There was no light blinking at all so as per techsheet. I recommenced replacing the machine control. I replaced the machine control and tested the unit. The unit is working as designed at this time and no leaks detected during time of service. Job complete.
Near Pflugerville, TX 78660
David S
Job Details: 12/31/2020
DRYER MAYTAG MEDB835DW4 "Arrived on site to install previous diagnosed parts. I replaced the control, moisture sensor, and sensor harness. I reassembled the unit and tested it. It is now working as designed. Job complete."
Near Temple, TX 76502
Tyler
Job Details: 12/31/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 On site for refrigerator needing previously diagnosed defrost related parts. Upon arrival I was able to disassemble the unit and install the new parts and then restarted unit after that I ran a diagnostic check and verify that the thermistors were reading as designed and the rest of the unit is functioning properly. Call complete call complete
Near Austin, TX 78753
Matthew
Job Details: 12/31/2020
REFRIGERATOR AMANA ASI2175GRS03 "Arrived onsite for refrigerator water dispenser not functioning. Upon inspection found frozen water line. Thawed line, tested unit and unit is functioning properly. If problem continues recommend replacing control, diffuser and thermistor."
Near Georgetown, TX 78633
James
Job Details: 12/31/2020
WASHER LG WM3570HWA Arrived on site and installed new hoses. Tested operation and found no water leaks after repair. Unit tests good. Job complete
Near The Hills, TX 78738
Robert
Job Details: 12/31/2020
REFRIGERATOR KITCHENAID KRFC704FSS01 Arrived on job to replace previously diagnosed parts. After replacement of all three controls refrigerator back on but no water dispensing. ; ordrng 1 W11087492 (switch) and 1 W11189145 (door-ice) and 1 W11204892 (door-ice)
Near Austin, TX 78734
Robert
Job Details: 12/31/2020
DOWNDRAFT JENN-AIR JVD0303GS0 Arrived on job to replace previously diagnosed parts after replacement of control fan work but control fell off again. Called tech line and they want me to order new control and glue it to cover and let it stand for an hour before reinstalling. ; ordrng 1 W11227466 (cntrl-elec)
Near Georgetown, TX 78633
Kayman
Job Details: 12/31/2020
MICROWAVE WHIRLPOOL WOC54EC0HS01 Arrived onsite to install previously diagnosed parts. I installed the blower fan the main control and vent plate under the door. I re installed the unit and tested. The fan still makes a whirling noise.
Near Austin, TX 78757
Wesley
Job Details: 12/31/2020
REFRIGERATOR WHIRLPOOL WRF991BOOM01 Arrived onsite and replaced all parts and restarted refrigeration. Unit is now operating as designed. Advised customer on repair
Near Pflugerville, TX 78660
Wesley
Job Details: 12/31/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived onsite and found frozen fresh food evap. Ordering evap cover and fan harness to repair. customer to defrost. Advised on defrost. ; ordrng 1 W11087438 (motor-evap) and 1 W11188493 (cover-evap)
Near Austin, TX 78737
Brandon
Job Details: 12/31/2020
OVEN WHIRLPOOL RBS305PDB16 "Arrived on site for customer complaint of glass broken. I replaced glass, unit tested good.
Near Johnson City, TX 78636
Brandon
Job Details: 12/31/2020
DISHWASHER GE ZDT915SIJ2II "Arrived on site for customer complaint of unit not draining, found leak at drain pump, I replaced drain pump, unit tested good. No leaks.
Near Austin, TX 78704
Richard
Job Details: 12/31/2020
RANGE WHIRLPOOL WEG745H0FS1 "Arrived onsite for the oven not working. During testing found that there is good voltage coming from the wall outlet. Tested for power at the control on connector p-6 pin 3 and pin 5 there was no voltage going to the control. Checked power cord for proper connection and its connected properly. Will need to replace power cord , main harness, all the controls. Will need 2 hrs for the repair. Ordering parts and office to schedule ; ordrng 1 W11023766 (Power cord) and 1 W10908899 (Harness) and 1 W10885069 (Main control)"
Near Austin, TX 78730
Luis
Job Details: 12/31/2020
REFRIGERATOR KITCHENAID KSRG25FKST18 "Arrived on site for noise complaint. Power cycled unit multiple times compressor powered on and off no odd noise,ran defrost cycle no odd noise,ran icemaker through a cycle ice dumped and filled,powered unit back on,compressor powered on with no odd noises"
Near Austin, TX 78728
David
Job Details: 12/31/2020
WASHER WHIRLPOOL WFW6620HW0 Arrived on site to follow up washer that customer was inquiring about any needed maintenance on. On arrival I went over use and care with the customer. I did see the door bellow spring had come off and was dangling. Secured spring for bellow. Tested unit and all is now working as designed. Call complete.
Near Georgetown, TX 78626
James
Job Details: 12/31/2020
WASHER WHIRLPOOL WFW75HEFW Arrived on site and inspected unit for damage. Accessed suspension and tub assembly. Inspected for damage and found all to be in proper working order. Unable to test unit as there was not an accessible drain at hook up. No visual failure of components found.
Near Austin, TX 78703
Richard
Job Details: 12/31/2020
WASHER WHIRLPOOL WFW92HEFW Arrived onsite for the washer dispenser not working properly. During replacement of dispenser found that the wrong part was ordered. Dispenser drawer was ordered and it needs a dispenser housing assembly with drawer. Also the dispenser sensor will need to replaced as well. Ordering the right parts needed and office to schedule. ; ordrng 1 W10862190 (Dispenser housing) and 1 W11096092 (Sensor)
Near Pflugerville, TX 78660
Wesley
Job Details: 12/31/2020
WASHER WHIRLPOOL WTW4855HW1 Arrived onsite and installed a capacitor. Checked wiring for backed out pins. All checks good. U it is now spinning as designed.
Near Round Rock, TX 78665
Jimmy J.
Job Details: 12/31/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived on site to install previously diagnosed part. Removed the three part LED module in the fridge and lights still flickered. Will need to be wired again. Ordered driver module for freezer to return for install. ; ordrng 1 W10695459 (module)
Near Bastrop, TX 78602
Andy
Job Details: 12/31/2020
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Round Rock, TX 78665
Jimmy J.
Job Details: 12/31/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived on site to install previously diagnosed part. Removed the three part LED module in the fridge and lights still flickered. Will need to be wired again. Ordered driver module for freezer to return for install. ; ordrng 1 W10695459 (module)
Near Manor, TX 78653
Scott
Job Details: 12/31/2020
RANGE AMANA AER6303MFB2 "Arrived on site for dead range . Found terminal block in good shape . Did voltage check , found at block not getting both legs of power . Flipped breaker and rechecked power from outlet . Only getting one leg . Informed customer that she will need to contact the builder and have electrician check outlet and breaker . Job complete ."
Near Austin, TX 78745
Leonardo
Job Details: 12/31/2020
DISHWASHER MAYTAG MDB4949SHZ1 Arrived on site to test unit for upper rack falling test unit and found broken wheels. Replaced wheels test unit and unit test good job complete.
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 12/31/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 Arrived on site to install previously diagnosed parts. Removed freezer module and installed new module. Lights in RC were still flickering. Removed light modules in RC section and installed new light modules. Lights working as designed. Job completed.
Near Austin, TX 78750
David
Job Details: 12/31/2020
DISHWASHER WHIRLPOOL KDTE334GPS "Arrived on site to diagnose dishwasher that was losing power randomly. Checked control and Ui and found constant voltage at control, but it would stop at random and was dead when I was there. Replaced control and UI and retested. Unit no longer acted intermittently. All is working as designed. Call complete."
Near Austin, TX 78758
Scott
Job Details: 12/31/2020
WASHER WHIRLPOOL WTW7600XW0 "Arrived on site for unit throwing off balance . Found basket would bounce couple of times when pushed down . No oils on rotor . Washer passed all phases of auto and manual diagnostics. No water leaks detected at time of service. Ordering suspension. Call to set return ; ordrng 1 W10247710 (SUSPENSION )"
Near Leander, TX 78641
Lou
Job Details: 12/31/2020
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site to inspect wall oven in demo mode. Upon further inspection, customer advised that while using the unit stopped heating and went into demo mode. I found the unit still in demo mode and turned it off and tested. Unit began to heat. Due to the unit putting itself into demo mode and the previous issues, I removed and replaced the main control and tested. Unit is operating as designed. Job completed."
Near Austin, TX 78731
David
Job Details: 12/31/2020
WASHER WHIRLPOOL WFW6620HC0 Arrived on site to install bellow to resolve leaks due to holes. Replaced bellow and ran normal cycle. All is working as designed with no water leaks present. Call complete.
Near Temple, TX 76502
Tyler
Job Details: 12/31/2020
WASHER WHIRLPOOL WTW7000DW3 "Arrived on site for washer making a grinding noise during spin. Upon arrival I ran a diagnostic check on the unit and found only F2e1 indicating a stuck key. I cleared the code and inspected units under cabinet section. Found oil fro. Gear case was spread over rotor, stator, and other components. I then ran test 12 (high speed spin) in diagnostics and found grinding noise occurred. Verified washplate wasn’t loose. Also able to determine rotor and stator could separate well from gear case. After further inspection found gear case would grind inner components when rest of unit was disassembled from gear case. The only issue I found other then this was that I could get the 7/16 screw off washplate but couldn’t remove washplate from upper GC shaf even when trying belt trick. Wash plate will need to be cracked off unit for gear case replacement. Inner and outer tubs are still intact and rest of units components work as designed. Will need to return with gearcase
Near Florence, TX 76527
James
Job Details: 12/31/2020
REFRIGERATOR WHIRLPOOL WRS321SDHB01 Delivered failed ice maker and valve to customer.
Near Hutto, TX 78634
Jimmy J.
Job Details: 12/31/2020
DISHWASHER WHIRLPOOL WDT970SAHV0 Arrived on site for DW not draining. Put in diagnostics and got F6E4 (float switch open). Checked float for debris. Float lifted up and down as designed. Ran through diagnostics to see if dishwasher would drain now that float has been cleared. Dishwasher drained correctly and error code cleared. Drain hose loop needed adjustment to ensure drain pump would drain properly. No leaks detected. Job completed.
Near Pflugerville, TX 78660
David S
Job Details: 12/31/2020
RANGE WHIRLPOOL WFC315S0JS0 Arrived on site for cooktop getting to hot. I inspected the unit and work area. I tested the cooktop burners on all settings and found the switch’s cycling on and off as designed. This style of cooktop will get hotter than a flame cooktop. You have to turn the knobs to left to heat properly. The cooktop coils will take a while to cool down after being used. The unit is operating as designed. Job complete.
Near Volente, TX 78641
Tommy
Job Details: 12/31/2020
DISHWASHER WHIRLPOOL KDFE104HPS0 "Arrived onsite for dishwasher sliding down. Upon arrival found unit to be operating as designed just incorrectly level also found unit bottom retainers missing. Ordering g retainers, leveled unit. And tested unit is drying as designed. Customer is not using rinse aid. Spoke with customer on importance of rinse aid. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 WPW10503548 (RETAINER)"
Near Cedar Park, TX 78613
Justin
Job Details: 12/31/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "Arrived on site for refrigerator with no cooling to RC and FC. Customer had unit unplugged prior to arrival and thawed out. Unit was plugged in upon arrival though. I tested evap motor, and thermistors and they all tested good. Unit is getting voltage and 11 amps to start device/compressor. I can hear start device clicking to start but the compressor is not kicking on. Compressor is very hot. Checked compressor windings and found in range. Found bad start device. Replaced start device and compressor started. Unit now working as designed. Call complete."
Near Austin, TX 78754
Matthew
Job Details: 12/31/2020
DISHWASHER KITCHENAID KDPM604KPS0 "Arrived onsite for H20 error code. Ran diagnostics and found stored error code F8/E1 inlet water, F8E2 fill valve electrical problem. Ran test cycle and valve is not allowing adequate water to enter unit and perform wash cycle. Will meet inlet valve W11434044 replaced. Ordering pump and motor just in case. Could not test wash motor effectively. Office to reschedule.; ordrng 1 W11416362 (PUMP AND MOTOR ) and 1 W11434044 (INLET VALVE )"
Near Cedar Park, TX 78613
Tommy
Job Details: 12/31/2020
WASHER WHIRLPOOL WTW5000DW3 Arrived onsite for washer leaking from bottom. Found that unit drain hose was chewed into and looks like likely rat or house. Recommend customer call pest control. Ordering new drain hose. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10899966 (DRAIN HOSE)
Near Austin, TX 78750
David
Job Details: 12/31/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived on site to install new door and gasket to resolve previous opening up air leak. Replaced door and gasket and melted all remaining frost and ice in the unit. Ran around perimeter with inspection mirror and saw even contact on all sides at time of replacement. Call complete.
Near Austin, TX 78757
Scott
Job Details: 12/31/2020
REFRIGERATOR KITCHENAID KRFC704FSS02 "Arrived on site for fridge not making ice . Found fill tube heater wire broken . Ordering fill tube . no water leaks detected at time of service. Call to set return; ordrng 1 W11366500 (TUBE HEATER )"
Near Leander, TX 78641
Justin
Job Details: 12/31/2020
DISHWASHER KITCHENAID KDTE234GPS0 Arrived on site for a dishwasher that would not drain. Upon arrival customer showed me a rubber piece that had gotten burned on heating element and fell into filter. I advised customer that was not part of the unit and it was external. Customer stated there was another piece of rubber that is no longer there. I gained access to drain tube and did not find it clogged. I gained access to drain pump and found large piece of glass obstructing water flow. I removed glass and tested unit. Unit now working as designed.
Near Pflugerville, TX 78660
David S
Job Details: 12/31/2020
MICROWAVE WHIRLPOOL WMH31017HS6 Arrived on site for vent hood light not working. I inspected the unit and work area. I found the light reflector smashed and the bulb damaged because of it. I am ordering the reflector to complete the repair. ; ordrng 1 W10240330 (glass assy)
Near Austin, TX 78731
Luis
Job Details: 12/31/2020
REFRIGERATOR KITCHENAID KSSC48QTS00 "Arrived on site for cooling complaint. Main control not powering unit on,display powers on then shuts off diagnosed a defective main control,unit will need updated main control,part is on back order Ordering updated control kit; ordrng 1 W10789107 (Control kit)"
Near New Braunfels, TX 78132
Noah D
Job Details: 12/31/2020
WASHER WHIRLPOOL WFW8740DW0 "Arrived on site to inspect washer for not allowing detergent in wash. Upon inspection and per last tech found the drawer not opening correctly, replaced drawer and valve assembly. All functions worked with no leaks. Complete"
Near Kyle, TX 78640
Leonardo
Job Details: 12/31/2020
DISHWASHER KITCHENAID KUDI01FLSS2 Arrived on site to test unit for unit door falling. Found broken door link and springs broken. Ordering new springs office to reschedule. Also advised customer they will need to pull unit out because the tile is not all the way to the back and there not enough room to pull unit out. Customer will need to pull unit out for us to work on it. ; ordrng 2 WP8270182 (SPRING )s
Near Austin, TX 78702
Luis
Job Details: 12/31/2020
REFRIGERATOR WHIRLPOOL WRF535SMBM00 "Arrived on site for ice build up in freezer. Found gasket not sealing to cabinet,adjusted hinges and door checked door operation good,checked door seal good."
Near Leander, TX 78641
Lou
Job Details: 12/31/2020
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived on site to install previously diagnosed and ordered parts. Due to the inlet valve and right door gasket failures, I removed and replaced both and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Austin, TX 78746
Richard
Job Details: 12/31/2020
DISHWASHER KITCHENAID KDTM404KPS0 "Arrived onsite for the dishwasher not working. During testing found that error codes F8E2 fill valve, F8E4 float switch, F10E2 motor electrical issue. Dishwasher will not fill all the way with water and pump and motor is just humming and not working. Will need to replace sump and pump, main control board, console, fill valve, float switch. Ordering parts and office to schedule. . ; ordrng 1 W11416457 (Console) and 1 W11410066 (Control board) and 1 W11416362 (Sump and pump) and 1 W11434044 (Fill valve) and 1 W11255994 (Float switch)"
Near Hutto, TX 78634
Jimmy J.
Job Details: 12/31/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ05 Arrived on site for Water Dispensing SlowlyPulled fridge out and found the water line had a minor kink restricting water flow to the dispenser. Adjusted water line to remove kink and dispenser is dispensing water as designed. No leaks detected. Job completed.
Near San Marcos, TX 78666
Richard
Job Details: 12/31/2020
REFRIGERATOR WHIRLPOOL WRT318FZDB05
Near Round Rock, TX 78681
Kayman
Job Details: 12/31/2020
REFRIGERATOR WHIRLPOOL WRF560SEYM01 Arrived onsite for refrigerator with ice build up in the FC. Upon inspection I confirmed the complaint. I accessed the drain tube in the back of the unit and found it clogged. I replaced he drain and then accessed the evaporator. I found ice formed over the drain pan hole and a ball of ice up by the cap tube see sd quick pic. I steamed all of the ice and replaced the evap thermistor just Incase. There was ice in the bin and the FC temp was good upon arrival. I advised the customer to monitor the unit
Near Pflugerville, TX 78660
Matthew
Job Details: 12/31/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite for oven not powering on. Attempted to pull oven from wall and unit powered on. Set unit back into wall and unit powered off. Unit showing signs of loose connection. Pulled unit entirely from wall for inspection. Upon inspection found loose wires in junction assembly. Managed to secure connections and retest. Tested unit to 350 degrees and unit is functioning properly.job complete.
Near Meadowlakes, TX 78654
Lou
Job Details: 12/31/2020
DISHWASHER WHIRLPOOL WDF330PAHS5 "Arrived on site to inspect dishwasher not heating. Upon further inspection, I placed the unit in diagnostics showing no error codes. Customer advised that they don’t use rinse aid and are using an organic detergent. I explained to the customer that in order for the unit to dry they will have to use a rinse aid and Whirlpool does not recommend using organic detergents. I continued with testing and using my multimeter, I checked amp draw to all components. All components checked good and the element is showing 7-9amps during wash and drying cycles of diagnostics(photos). I found the customer is not using rinse aid (photo). I contacted techline and spoke to Dave and advised of my testing and findings. Dave recommended that the customer has to use rinse aid to help with drying provided file #7729630707. Made recommendations for detergent and rinse aid use, as well a, use and care for the unit. No water leaks observed during service, job completed"
Near Killeen, TX 76542
Al
Job Details: 12/31/2020
DRYER WHIRLPOOL WED5100HW Arrived on site to inspect dryer not starting . Found the thermal fuse was defective. Removed and replaced it.Unit now operates to customer satisfaction.Job completed
Near Austin, TX 78703
Luis
Job Details: 12/31/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on site for no ice. Icemaker not running through a forced cycle diagnosed a defective icemaker replaced icemaker powered unit on icemaker ran through a cycle and filled with water
Near Austin, TX 78757
Wesley
Job Details: 12/31/2020
COOKTOP KITCHENAID KECC604BBL00 Arrived onsite and found front right burner not heating properly. Ordering burner and returning with switch. Office to reschedule. ; ordrng 1 WPW10189281 (elmnt-surf)
Near Pflugerville, TX 78660
David S
Job Details: 12/31/2020
RANGE WHIRLPOOL WFC315S0JS0 Arrived on site for LF burner turning off and not coming back on. I inspected the unit and work area. I found the element in good condition. The receptacle is in good condition. I found the element cycling off and not coming back on. I replaced the switch WP3149400. I tested the unit. It is now working as designed.
Near Pflugerville, TX 78660
Wesley
Job Details: 12/31/2020
REFRIGERATOR WHIRLPOOL WRX735SDHV02 Arrived onsite and used the peg to secure handle temporarily ; ordrng 1 W11104476 (dor-fip)
Near Del Valle, TX 78617
Andy
Job Details: 12/31/2020
DRYER MAYTAG MEDX655DW1 Arrived on site to install previously diagnosed heating element. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Killeen, TX 76549
Al
Job Details: 12/31/2020
WASHER MAYTAG MHW6630HW0 Arrived to inspect F8E1 error code. Confirmed the complaint and found the water level switch was defective due to the unit filling and draining during the quick wash cycle.Removed and replaced it and unit tested as designed.Codes cleared and Job Completed.
Near Cedar Park, TX 78613
Tommy
Job Details: 12/31/2020
WASHER WHIRLPOOL MHW4300DW0 Arrived onsite for washer stuck in lock and draining whenever plugged in. Upon arrival found unit not responsive to anything just draining when plugged in. Unplugged drain at control still found unit in responsive.
Near Round Mountain, TX 78663
Brandon
Job Details: 12/31/2020
REFRIGERATOR JENN-AIR JS48PPDUDE01 "Arrived on site to replace freezer handle, customer had part, after replacing, unit tested good."
Near Austin, TX 78747
Leonardo
Job Details: 12/31/2020
RANGE WHIRLPOOL WFE525S0JS0 Arrived on site to test unit for damaged panel. Found damaged panel replaced panel test unit and unit test good job complete.
Near Round Rock, TX 78664
Paul
Job Details: 12/31/2020
DRYER MAYTAG MGD7000XR0 Arrived onsite for a dryer thats not working again. I found the thermal fuse open again. I replaced the thermal fuse and tested the outlet temperatures at the back of the dryer with the vent hose removed. I found the burner firing and the temp getting as high as 190 degrees and the burner would not cycle off. There were two stored error codes. One was a restricted vent error and the other was a communication error between the UI and main control. I found the same results no matter where the temp selection was set. I tested the thermistors from the control and found both showing open. I tested the outlet thermistor at the thermistor and was getting the correct resistance reading. I checked both wires from the outlet thermistor to the control and found them open. I didnt open the unit completely up to access the inlet thermistor but I suspect it to be ok and the harness is probably broken to it also. The harness will definitely need to be replaced and possibly the
Near Austin, TX 78747
Leonardo
Job Details: 12/31/2020
RANGE WHIRLPOOL WFE525S0JS0 Arrived on site to test unit for damaged panel. Found damaged panel replaced panel test unit and unit test good job complete.
Near Barton Creek, TX 78735
Andy
Job Details: 12/31/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Arrived on site to install previously diagnosed FC door. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78747
Leonardo
Job Details: 12/31/2020
RANGE WHIRLPOOL WFE525S0JS0 Arrived on site to test unit for damaged panel. Found damaged panel replaced panel test unit and unit test good job complete.
Near New Braunfels, TX 78132
Noah D
Job Details: 12/31/2020
COOKTOP WHIRLPOOL KCGC506JSS00 "Arrived on site to inspect cooktop for uneven lighting, upon inspection found The right front Manifold not working correctly. Replaced Manifold, Burner cap, and burner head. Screw was broken during install, ordering new screws. All other sections of job complete. Office to reschedule; ordrng 2 W11323261 (SCREW)s"
Near Austin, TX 78744
Luis
Job Details: 12/31/2020
REFRIGERATOR WHIRLPOOL ED5HVEXVB02 "Arrived on site for no cool. Compressor not powering on diagnosed a defective start device,installed a new start device powered unit on compressor powered on. ; used 1 8201786 (Start device) from stock"
Near Austin, TX 78703
Richard
Job Details: 12/31/2020
WASHER WHIRLPOOL WFW6620HC0 Arrived onsite for the washer leaking from the bottom of the door and drain hose for the filter is too short. During testing found that the drain hose for the filter is either binding up or too short but while testing the drain hose I broke the clip that holds the filter drain hose will need to replace lower dispenser assembly. While the washer was running could not duplicate the leak the customer is experiencing Ordering parts and office to schedule.; ordrng 1 W11316662 (Drain hose) and 1 W11321010 (Dispenser bracket)
Near Round Rock, TX 78681
Kayman
Job Details: 12/31/2020
DISHWASHER WHIRLPOOL KDTM404KPS0 Arrived onsite for dishwasher that just beeps and won’t start. Upon inspection I confirmed the complaint. I was having trouble putting the unit into diagnostics so I replaced the control and the latch. After replacing the control and latch I accessed the error code section of the diagnostics mode. I found stored error codes for shorted float switch and another code that wasn’t listed in the chart but the only faults that relate are for wash motor failure I am ordering Console (W11416457) pump and motor (W11416362) float switch (W11255994) for repair. Office to R/S due to part availability. ; ordrng 1 W11255994 (FLOAT SWITCH ) and 1 W11416362 (PUMP N MOTOR ) and 1 W11416457 (CONSOLE)
Near Austin, TX 78703
Richard
Job Details: 12/31/2020
DRYER WHIRLPOOL WED6620HC1 Arrived onsite for the dryer moisture sensor not working . During testing found the sensor bars are okay. And the connector is good. Will need to replace the control panel and main control board. Ordering parts and office to schedule ; ordrng 1 W11351728 (Console) and 1 W11388022 (Control board)
Near Georgetown, TX 78633
James
Job Details: 12/31/2020
OVEN KITCHENAID KODE300ESS05 Arrived on site and tested operation. Found f6e4 error. Tested components and found control to have failed. Installed new control and found thermal fuse damaged as well. Found when outer sleeve crimped that one of the wires on fuse were cut in half. Unit will need new fuse to complete repair. Office to schedule return services due to part availability. ; ordrng 1 W10782120 (fuse-thrml)
Near Waco, TX 76701
Jonathan
Job Details: 12/31/2020
WASHER MAYTAG MHW8630HW1 "Arrived on site for a washing machine that’s leaking. Inspected unit and work area. Customer stated that after the last service, this leaking issue has been sporadic and has not happened on every cycle. She advised that they do not know when it happens during the cycle because they’re only coming back to the laundry after the load is finished. She did state that there was water usually on the front of the door. I did notice the feet were not level again and were set back to the height they were prior to last visit. I asked the customer if anybody had adjusted the feet on the front. She advised that there are too many people in her home due to her house being an Airbnb and thus did not know. I did advise her that it could be an issue with her feet not being leveled for the unit. Ran unit through auto testing unit ran as designed but had an excess of suds at the bottom. I did not find any stored error codes. I called Techline and spoke to Bruce SR# 7729630239. H
Near New Braunfels, TX 78130
Noah D
Job Details: 12/31/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Arrived on site to inspect fridge for not dispensing water, upon inspection found the fridge not dispensing water or making ice, replaced valve and all functions returned. Water and ice worked with no leaks. Complete"
Near Harker Heights, TX 76548
Al
Job Details: 12/31/2020
WASHER WHIRLPOOL WFW5620HW0 "Arrived to install previously ordered part.Unshackled, disassembled removed and replaced the drain pump.Reassembled and unit tested as designed.Job completed I was 2nd man on a 2 man."
Near Temple, TX 76502
Tyler
Job Details: 12/31/2020
WASHER WHIRLPOOL WFW85HEFC1 "Arrived on site for washer needing previously diagnosed water inlet valve. Upon dissassembling and installing needed part I was then able to reassemble and test unit in consumer mode as well as diagnostics. Unit cycled through each setting as designed with no leaks before during or after repair. As a side note all though the drain pump was functioning and pump water out quickly, it sounds muncher loud than it needed to be. I took out filter and verified not was jammed in pump. Ran another test and pump still functioning as designed even with the loud noise
Near Waco, TX 76708
Jonathan
Job Details: 12/31/2020
MICROWAVE GE JVM3160DF4WW "I called GE Techline and spoke to Bill SR# 05050329. He advised that the issue was either with the latch and door assembly as seen in service pointer RA04-19 or with the high voltage components. He advised to replace the door latch, switches, and door prior to any other repair due to this being an ongoing issue with microwaves within the customers range. He then advise if further issues process to bring a transformer, magnetron, capacitor, diode, and control. Ordering parts and office will need authorization for the repair due to extensive repair cost. Office will also need to contact customer when parts are made available due to out of stock parts if authorization is given. Please schedule for two hours due to potential excessive repair.; ordrng 1 WB06X10610 (latch board) and 1 WB56X32791 (DOOR)"
Near San Marcos, TX 78666
Andrew
Job Details: 12/31/2020
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site to test unit for door coming loose. Found adhesive on glass door is no longer sticking causing glass to separate a bit when opening. Spoke with CS and recommend using double sided tape. Also recommended ordering the outer glass door. Office to reschedule.; ordrng 1 DOUBLESIDEDTAPE (DOUBLE SIDED TAPE) and 1 W11176456 (glass-door)
Near Waco, TX 76708
Jonathan
Job Details: 12/31/2020
MICROWAVE WHIRLPOOL WMH32519HZ5 Arrived on site for a microwave with a dented door. Inspected unit and work area. Confirmed customers complaint and replaced door. Tested unit and unit is working as designed. Call complete.
Near Canyon Lake, TX 78132
Noah D
Job Details: 12/31/2020
WASHER WHIRLPOOL WFW6620HC0 "Arrived on site to inspect washer for vibration during use, upon inspection found the starting spin was wobbly, all functions of spin worked correctly, spoke with Techline and was instructed to replaced ACU and if that doesn’t work we will need to instruct customer on proper balancing. # 7729629018; ordrng 1 W11322905 (ACU)"
Near New Braunfels, TX 78132
Noah D
Job Details: 12/31/2020
REFRIGERATOR KITCHENAID KRMF706EBS01
Near Austin, TX 78744
Leonardo
Job Details: 12/31/2020
MICROWAVE WHIRLPOOL WMH32519HZ5 Arrived on site to test unit for unit getting to hot. Test water for one minute water temp 69° going in and after a minute water for to 133° with in range. Called Techline and ran sams test and let Techline unit working as designed sr#7729627981 job complete.
Near Austin, TX 78723
Jacob
Job Details: 12/30/2020
WASHER WHIRLPOOL WTW4816FW2 "Arrived onsite for unit shaking during washing cycle. Asked customer how big there loads were and customer said to the top of the drum. Advised them to not go that far, to only go at half way with the tub as any bigger load will cause the unit to shake and go out of balance. Found that the unit was off balance and needed to be re leveled. Re leveled unit. Tested unit in rinse and spin, and shake was back to normal. No issues at this time. Job complete"
Near Austin, TX 78717
Wesley
Job Details: 12/30/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Unit in 14201 cosmetic issue could be corrected without door replacement. Repaired by aligning and cleaning smudge. All checks good.
Near Round Rock, TX 78665
David S
Job Details: 12/30/2020
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site to install previous diagnosed part. I gained access to the console and replaced with new. I tested the unit and found it working as designed. I spoke to the customer about getting the unit reconnected to the WiFi and whirlpool application. Job complete.