On arrival verified complaint of door not closing or staying closed. On visual inspection found latch damaged and hinges have bent the metal inner door. Bent inner door back into proper shape and replaced latch. Door now closes correctly. Advised customer to not use door as a platform. Job complete installed 279570

"Arrived on site for an oven. That is tripping the breaker. Inspected unit and work area. Customer advised that they try to run the bag cycle for the first time and it tripped within two minutes. She advised that she was unable to get the unit powered on. I went out to the breaker and found the breaker had tripped. Per Whirlpool, they have advised doing a burn off on the elements by removing the ground wire from the machine and running the unit up to 450?. I wanna head and did that and reattached the ground wire. I ran the unit back up to 450?F and advised the customer to let the unit run for two hours to burn off any excess moisture in the elements. The unit is working and operating as designed. Call complete. No parts were installed."

"Arrived onsite for dryer door not closing. I found the door not to be holding on the catch. After talking with customer she said the door switch paddle also broke off. Will need to order door switch and return with all parts. RS for September 17, 2024. (09/17/24).Ordering WP3406107 switch dor; ordrng 1 WP3406107 (Switch dor)"

"On arrival verified complaint of noise, on inspection found evap cover is vibrating and condensation housing is vibrating. Added dampening pads and adjusted both. Noise has been eliminated. Job complete installed 4x w11113654"

Arrived on site for a refrigerator. That is not making ice. Inspected unit and work area. The customer advised the unit was working great and then it just completely stopped about a week ago. I checked temperatures and found the temperature in the freezer at 2?F. I removed the ice container and found three ice cubes that were stuck in between the icemaker and the bay alarm causing the icemaker not to continue moving forward with making ice. I removed the ice from the bay alarm and found the unit immediately start cycling through. I found the unit harvest and fill as designed. I advise the customer of the issue in the unit is working and operating as designed. Call complete. No parts were installed.

"Arrived on site for a dryer that is not drying clothes. Inspected unit and work area. The customer stated that the unit does tumble and heat but it is taking them 3 to 4 cycles to dry clothes. I tested the unit and confirmed the unit was tumbling and heating. I gained access to the back of the dryer and found lint build up inside the vent hose. I check the vent going into the wall and found that the vent in the wall is extremely shallow and only 4 inches deep into the wall. I did advise the customer that it is possible that because the vent is so shallow, there may be a partial restriction as the unit is trying to vent out. I also explained that there may be some sort of clog inside the venting system as well due to the unit, tumbling and heating. I did advise the customer that airflow would be the only other issue that could cause the dryer not to dry clothes. The customer advised that he will contact his property owner to get the vents cleaned and if that does not work, will try to see about what they can do with the venting within the home. The unit is working and operating as designed. Call complete. No parts were installed."

Arrived onsite to replace previously parts diagnosed. I replaced the upper rack and heating element that was diagnosed. I found the detergent dispenser to be working as designed and the gasket to be in tact. When I opened the lower rack I found the color to be mismatched with the units rack colors. It was Grey instead of white. No water leaks present at time of service. Re ordering W10781857 lower rack. Installed W10826745 upper rack and W10518394 element. Office to RS.; O-emld tckt

Arrived onsite for dryer to replace previously diagnosed parts. Upon arrival while trying to replace the feet on the left side found base damaged and could not install leveling feet on the right rear side. Installed the 3 other feet due to damage and could not be bent back. Will need to order new base and feet. Will return with lint screen. Ordering 8533643 cabinet assembly and 4392065 roller kit. Office to RS. Weigh for 2 hours. Documented photo of damages.; ordrng 1 8533643 (Cabinet Assembly (White)) and 1 4392065 (Roller kit)

Arrived onsite for refrigerator running all the time. Upon arrival customer stated the fan would keep running when door was closed. I found the fan to be working as designed and would turn off when refrigerator reached set temps. I explained to the customer that since it is a single evaporator the cool air from the freezer transfers over to the fridge compartment to cool it. I explained that once the fridge reaches set temp the fan will shut off. Unit is operating as designed. Call complete. No parts installed.

"Arrived on site to test unit for leak. Inspected unit and found unit had the old style tub ring, and noticed softener dispenser has extreme buildup causing water stream out to be held up and split into 3 different streams of water. The buildup coupled with the old style tub ring caused the water stream to be redirected outside of the tub during a load when the weight of the clothes and water dropped the basket, causing a major leak. Replaced tub ring (W11590590) and softener dispenser (W11569112). Tested unit, unit is now running as designed, no leaks detected, job complete."

"Arrived on site to test unit for no starting. Upon arrival customer stated unit does start but some cycles end up not spun out and soaking wet. Customer was washing a large blanket at that time, she also tried smaller loads 3 towels, but still ends up wet. Ran diagnostic cycle and found all components properly engaging. Informed customer that the load sizes recommended for this unit is 20-40% of the basket. If the load sizes are too small they group together and throw the basket off balance when in the spin cycle. When washing blankets, they hold a lot of water causing it to be extremely heavy and once again throwing it off balance. After unit tried to rebalance 3 times the cycle will stop causing clothes to end up not spun out. Advised to keep load sizes to the recommended amount. Unit is running as designed, no leaks detected, no parts installed, job complete."

"Arrived on site to test unit for gas smell. Upon arrival customer stated that when she uses the oven the gas smell lingers and is really strong. Had a gas company come out to inspect and he said there is a lot of gas being released from the burner tube. Inspected tube and found shutter opened all the way. Closes shutter 90% and tested unit, gas smell has been eliminated and customer approves the improvement. Unit is now running as designed, no leaks detected, no parts installed, job complete."

"Arrived onsite for unit not cooling properly. Checked temperatures and recorded FC 14 degrees RC 43. Checked for leaks and found none. Ran Test 4 step 1 6/0 psi, step 2 no change, step 3 -10/110, step 4 same, step 5 -10/110psi. Unit did not equalize, 2/111psi over 20 min. Called tech line due to pressure discrepancies. Also found RC evaporator encased in ice. Spoke to Rob SR.7739905429. Recommended flushing system with nitrogen for potential restriction. Replacing drier, pulling extended vacuum and recharging. Did as requested. Unit has evaporator encased in ice and will need to be remedied. Potential causes would be from bowed Drain pan, shims, rc evaporator fan motor and harness, or damper motor. However none of those components are covered (only sealed system is covered). Due to the potential of multiple failures of this model no single part is guaranteed. Customer is not confident in moving forward and would like to contact Costco/Whirlpool. Job complete"

Arrived on site for dishwasher not completing cycles. On arrival found unti wouldnt drain due to disposal cap not being removed. Removed cap and tested dishwasher. Found it working as designed. Call complete

"Arrived on site for small leak. Found leak at icemaker line connector union,replaced connector ran icemaker fill passed no leaks. Used WP2198677; used 1 WP2198677 (Connector) from stock"

"Arrived on site to inspect unit for not cleaning dishes and having to be manually drained. Upon closer inspection found pump and motor failed, replaced pump and motor. Tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11025157"

"Arrived on site to install previously diagnosed and ordered part. Due to the far right cooktop panel being badly discolored, I was to remove and replace the panel and I found the new panel is badly discolored as well and damaged at the bottom right corner and paint is chipped at the back burner area (photos). I contacted techline and spoke to Kurt and advised of the issue. Kurt provided a text and I sent photos of the far left panel, which is good and has been replaced already. I provided a photo of the new panel and a photo of the far left and the new panel to show the discoloring of the new panel. Kurt recommended contacting trade partners and get the newest panel they have to replace it. Documented info under current SR#7739819017. I advised the customer of my conversation with tech support and am ordering another panel. Office to schedule return service. No gas leaks detected during service.; ordrng 2 W11328972 (Cooktop far right panel)s"

Updated model number. Arrived on site for unit. Not making ice on arrival. Inspected unit and found ice. Ben was full of ice. Took a picture. Ran icemaker harvest test and unit harvested batch of ice as well as filled for the next batch. Also test dispenser to make sure ice was dispensing and unit is functioning properly. Job complete. No parts used.

Arrived onsite for washer not washing. Upon arrival I found no error codes present. I ran a diagnostic cycle and unit completed the cycle with no issue. I went over with the customer about the use of the washer and how she should be loading her clothes. No water leaks present at time of service. Call complete. No parts installed.

"Arrived on site to replace harness diagnosed on previous trip. Replaced harness, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11643701"

"Arrived on site to replace control and keypad diagnosed on previous trip. Replaced control and keypad, Estes unit, unit is running as intended. Job complete. Office to charge card on file. USED WP8507P390-60 WPW10207928"

"Arrived on site to replace harness diagnosed on previous trip. Replaced harness, tested unit, unit is running as intended. Job complete. USED W11245674"

"Arrived on site to inspect unit for starting but shutting down immediately afterwards. Called tech line, per test with tech line door switch is reason for unit running for only one second. Per tech line replace both interlocks SR#7739908573. Replaced both interlocks, tested unit unit is running 2-3 seconds then shutting off. Found as soon as turntable begins to move is when unit shuts off. Will need to order turn table motor and return. Rescheduled for 9/18; ordrng 1 W10642989 (Turntable)"

"Arrived on site to test unit for not dispensing softener, tested unit could not find any issues, called tech line, was recommended to replace control, replaced control and advised customer to test, at this time job complete installed W11322901"

"Arrived on site to test unit for no power, tested unit found it has power but wash motor not engaging, replaced pump assembly and tested, unit is now running as designed no leaks detected job complete installed W11613480"

"Arrived on site to install previously diagnosed bracket and screw, installed and tested, unit is now functioning as designed, job complete, installed W10837731, W10883315"

"Arrived on site test unit for loose console, tested unit found no unusual movement, removed top and showed contractor that mounting screws are in place unit is functioning as designed, job complete no parts installed"

"Arrived on site for dryer not heating. On arrival confirmed issue and found cutoff broken and element starting to ground out, replaced 279838 element, and w10900067 cutoff. Tested dryer and found it working as designed. Call complete"

"Arrived on site for refrigerator not cooling properly. On arrival confirmed failure. Customer also stated unit was dispensing ice. On arrival found signs of compressor over heating and locking up at random. Also found auger motor and impeller broken from one another. Ordering W11557425 compressor, wpw10309864 divider, w11671282 dispenser motor, w11378860 spacer, wp63052 impeller, and will need to return with previously sent parts to preform a sealed system and dispenser repair. Office to reschedule once availability of parts is known.; ordrng 1 W11557425 (Compressor) and 1 wpw10309864 (Divider) and 1 w11671282 (Dispenser motor) and 1 w11378860 (Spacer) and 1 wp63052 (Impeller)"

"Arrived on site for washer making a screeching noise and not staying balanced. On arrival found belt rubbing heavily on cam. Found small amount of oil form Gearcase. Replaced w11449840 gearcase,w10721967 cam, and wpw10006384 belt(truck stock). Tested unit and found washer working as designed with no leaks and noise gone. Call complete ; ordrng 1 wpw10006384 (Belt)"

Arrived on site to replace seized auger motor. Replace the motor and tested. Unit is now dispensing properly. Job complete. Used w11671282

Arrived onsite for range tripping the breaker. I removed the ground wire and ran unit to 500 degrees. Once temperature was reached I re attached the ground and set it back to 500 on bake. I told the office to shut off the range after 2 hours. Call complete. No parts installed.

"Arrived on site for washer not cleaning or starting cycles properly. On arrival found stable power supply, and no errors in diagnostics. Ran diagnostics and found no immediate faults. Ran a normal wash cycle and found unit would only fill, with no sensing or agitation cycle occuring. Replaced control w11608056 and actuator w11481722 then reset and test washer with laundry. Found it working as designed with no leaks call complete"

"Updated model. Arrived on site for unit making loud noise daily. Upon arrival ran through several test, but was unable to duplicate noise. Noise did not present itself during the visit. Notified customer that if unit continues to make noise please try and take a recording so that we can better identify where it is coming from or what it is. Other than the noise the unit is functioning properly. Job complete."

"Arrived on site for dryer making an intermittent rattling for random durations of time. ON arrival customer provided multiple videos of sound but I couldnt replicate noise and spoke to techline Sr#7739818305 to report prior repairs and current findings. Per techline we need to installed W11481730 bracket, w1596046 seal, w10888146 housing, and wpw10121316 clamps(2x) and return with previously sent parts. Rescheduled customer for 09/20/24 to complete repairs. ; ordrng 1 W11481730 (Motor bracket) and 1 w1596046 (Seal) and 1 w10888146 (Housing) and 2 wpw10121316 (Clamps)s"

"Arrived onsite and removed and replaced compressor. Found little to no charge in the system. Installed dye drier and access port and pulled vacuum for 15 minutes. Vacuum held. Charged unit to spec and tested. All checks good. Unit is now beginning to cool. W11504434,W11582579, WPW10143759, W115066635"

Arrived onsite and replaced valve. Unit is now operating as designed. Advised customer on repair.

Arrived onsite for unit not removing odor. Inspected and found blower is positioned correctly for external ventilation. Damper door is functioning and external vents are functioning. Unit is functioning as designed. Customer expectations are for full vent hood performance. Explained the difference in CFM. Customer understood. Job complete. No parts used

Arrived on site to installed ui control. On arrival installed units and tested ovens. Found both working as designed. Call complete

"On arrival verified previous diag of gearcase leaking oil and drain pump failed. Replaced drain pump, gearcase, and slider. Ran diag and checked all components are now functioning. Ran calibration. Job complete no leaks during service installed gearcase w11449841, drain pump w11396717, slider w10734521"

"Arrived on site for refrigerator fan not working. Removed evaporator cover. Replaced freezer harness and fan motor. Verified operation. Advised customer reservoir must be thawed by leaving unit unplugged for water and ice to work again. Left unit unplugged. Call complete. W11566475 , WP2315549"

"Arrived on site for refrigerator not cooling, collected existing refrigerant. Replaced precooler, filter drier and compressor. Pressure check and confirms no leaks. Vacuumed and recharged. Verified heat transfer across compressor. All complete"

Arrived on site for washer moving. Diagnostics test shows no errors. All components pass test in diagnostics. Removed front panel. Replaced all for shocks as precaution. Verified operation. Call complete.

"Arrived on site for broken strike. Diagnostics shows no errors. Found all components functional. Found water hoses not tightened in back. Tighten and secured. Replaced strike and latch. Verified operation, call complete."

"Arrived on site for noise complaint. Diagnosed noise is vibration between evaporator fan cover,fan housing and fan guard,removed guard adjusted cover added sealer between guard and cover noise not present."

"Arrived on site for rattling noise and no cool in fresh food section. Removed evaporator cover found evaporator incased in ice,found heater not connected to harness,connected harness,ran diagnostics,heater powered on and started defrosting. Rattling noise from condenser fan blade rubbing against housing,adjusted housing and fan assembly noise no longer present"

"Arrived on site for no cool. Freezer reading 35? removed cover found frost only on inlet of evaporator,diagnosed a sealed system issue ordering a compressor and evaporator in case needed. ; ordrng 1 W11566897 (Evaporator) and 1 W11736670 (Compressor) and 1 Wpw10143759 (Drier) and 1 W11506635 (Access valve) and 1 R600 (R600)"

"Arrived on site for a defective compressor. Removed defective compressor,installed a new compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good. Used wpw10143759,w11506635,w11557425"

Arrived on site to test unit for no ice production. Found ice maker mold had ice cubes formed and not responding. Replaced faulty ice maker(W10873791). Ice maker completed harvest cycle test 44. Ice maker filled properly. No leaks detected. Job complete.

Arrived on site to test unit for frost building up in FC. Found ice had formed on bottom of FC door preventing it from closing properly. Removed ice and frost build. Found gaskets sealing as designed. Advised customer to be careful with overloading and ensuring door is being closed properly. No parts replaced. Job complete.

"Arrived on site and replaced previously diagnosed gearcase(W11449841), suspension(W11400156), clutch(W10754448), slider(W10734521), rotor(W10915701), control(W11419171). Unit is now working as designed. No leaks detected. Job complete."

Arrived on site and replaced previously diagnosed diode. Unit now working as designed. Job complete.

Arrived on site to test unit for lid not locking. Found error f83. Replaced latch assembly(WPW10619844). Unit now working as designed. Job complete.

"Arrived on site to test unit for RR burner flames low. Customer was comparing simmer burner to bigger burners and was wanting flame width to be adjusted to cover more surface of pans like bigger burners. Flame height was ideal and advised due to burner being smaller, flame width can not be adjusted. Also noticed when AC kicks on register is near cooktop and blowing causing flames to be pushed off to one side. Advised to adjust damper on register. Unit is working as designed. No leaks detected. Job complete."

"WED560LHW2 Arrived on site for unit experiencing multiple dry times. Upon arrival, found sensor bars to be out of range. Proceeded to replace WP3387223 electrode (2). Tested unit and now unit is functioning as designed."

"WRS588FIHZ06 Arrived to inspect door closing issue. I found the doors were not aligned correctly and the feet had not been set. The caused the cabinet to have a twist, stopping door closure and causing moisture to enter into the FC and RC. Adjustment of the leveling legs and alignment of door position corrected the issue and the unit operated as designed. No leaks observed during service."

"Arrived on site to inspect dryer long dry times. Upon further inspection, I found the dryer door gasket badly torn (photo). Using my vent test kit, I attempted to test the airflow in the unit and my tester would not register any air flow. I removed the lint trap and found the lint chute packed with lint/debris. I removed the back panel and removed the lint chute and found a large mass of lint/debris (photos). I removed the lint and reassembled the lint chute and tested the components at the back. I found the fuse, cutoff and thermostats are good. Reassembled the unit and retested and both vent tests passed. I tested the unit with High heat and it is operating as designed. I advised the customer that they have to clean the lint trap after every load. I am ordering the inner door panel, gasket, and high temp adhesive and due to no internet connection, office to schedule return service. No lint observed at the end of service and no parts installed. RETURNING TECH TO INSTALL INNER DOOR PANEL AND GASKET.; ordrng 1 W10906683 (Door seal) and 1 WP695737 (Inner door panel) and 1 WP279368 (Hi temp adhesive)"

"Arrived on site to inspect wall oven/microwave combo unit with a burning smell emitting from the microwave. Upon further inspection, using my microwave tester, I tested the microwave for one minute and could immediately smell a burning odor. I stopped testing and pulled the unit out and gained access to the microwave components at the top of the unit. I retested the unit and inspected the components and could not find any smoke or arcing coming from the microwave, but I could smell the burning odor getting stronger. I found one of the thermostats had shorted and is burning (photos). Using a harness from my van stock (W11578578 ), I replaced the thermostat and harness and retested the unit and it is operating as designed. Job completed. W11578578-van stock"

"Arrived on site to test unit for not heating properly, customer stated that unit is heating properly but she noticed that the flame is brighter on the left side and lights dont work, explained to customer that the light she is seeing is the glow igniter and found that the light bulb is bad, customer will replace bulb, unit is running as designed, job complete no parts installed"

Arrived on site to install previously diagnosed parts. I replaced the right foot/roller assembly allowing the unit to be rolled out for access to the back. I gained access to to the back to inspect the drain tube and found that it was somewhat clogged causing issues with the pressure equalization in compartments. I replaced the drain tube and now the doors open without effort. Unit is operating as designed. Not water leaks observed during service. W10619951 WPW10515762

Arrived on site to inspect washer not starting the cycle. Upon dither inspection tested unit to observe if latch was functioning properly. Latch it failing to stay engaged preventing it from starting a cycle. I am ordering a latch assembly W11700916 i am scheduling return service for 9/18 no water leaks observed during service ; ordrng 1 W11700916 (Latch assembly)

Arrived on site to inspect washer with F9E1 and not draining. Upon further inspection I gained access to the drain pump and harness. I verified that the drain pump is measuring good by measuring the contacts directly. I checked the wiring harness and found that it is open. I replaced the lower harness and tested the unit. The unit is operating as designed. No water leaks observed during service W11569161

"Arrived on site for washer not spinning. Upon further inspection, I attempted to rotate the basket by hand but the basket would not move. I gained access to the motor and Gearcase and found that a pillowcase had fallen underneath and got entangled in the motor and belt preventing it from operating. I successfully removed the object and tested the washer and now the unit is operating as designed. No parts installed. No water leaks observed during service."

"Arrived on site to inspect dishwasher door falling down and noisy operation. Upon further inspection, found that left hinge had broken causing the door to fall. I replaced the left hinge. I placed the unit into diagnostics and ran a test cycle. All components are operating as designed. All sounds I observed were normal operating noises and nothing out of the ordinary. I advised the customer of my findings. The unit is operating as designed. No water leaks observed during service W11712995"

"Arrived on site for a dryer that is not drying clothes. Inspected unit and work area. The customer advised the unit does work, but they are having to run two cycles to dry clothes. She did advise of the unit does tumble and heat, but she didnt know if there was an issue with the element. I tested the dryer and found the unit tumbling and heating properly. I did find some sort of airflow restriction due to a Rush of heat coming out when I opened the door. I gained access to the back and found Linfield up inside of the vent hose. I did advise the customer that the dryer only does three things (heat, tumble, and ventilate air or steam). I did advise the customer that if they are not drying clothes properly, there would be an issue with one of those three. I asked the customer how long its been since the vents were cleaned. She stated that they have been in this apartment for four years and it has never been cleaned since they have been there. I did advise that because the unit is tumbling and heating, the issue would be with airflow, and that they will need to get their dryer vents cleaned for the machine to run optimally. The unit is working and operating as designed. Call complete. No parts were installed."

Arrived on site for a washing machine. That is not spinning out clothes. Inspected unit and work area. Around the unit through diagnostics and found an F8 E1 (low/no water detected during the fill) and F0 E7 (load detected during the clean washer cycle) error codes. I tested the unit in diagnostics and found for water flow coming from the cold water valve when the cold water valve was energized. I checked water pressure going to the washer and found adequate water pressure. I went ahead and replaced the housing and tested the unit. I found the unit working and operating as designed. Car complete. W11396714.

"Arrived on site to install previously diagnose parts. Inspected unit and work area. I replaced the compressor, dryer, and access valve. I charge the unit up with 250 psi of nitrogen and found pressures. Hold for 20 minutes. I vacuumed down the unit to -31 psi and found pressures hold again for another 10 minutes. I charged the unit up with 68 g of R600 refrigerant and tested the unit. I found the unit start cooling and operating as designed. Call complete. WPW10143759, W11506635, and W11580057."

"Arrived on site for a refrigerator that has ice that is falling behind the ice container. Inspected unit and work area. The customer stated that they are not having temperature concerns but that when they move out there, ice container, sometimes the ice cubes fall underneath the bottom drawer, and they didnt know if there was an easier way to be able to clean that out. I did explain to the customer that that can happen depending on how full the ice container is and that the best way is to get underneath it. The customer stated that they are elderly and that they cant get underneath the bottom tray. I went ahead and replaced the icemaker. I did advise them that they can turn off the icemaker when the ice levels get higher and show them how to do that. I did explain that there is nothing that I can specifically do though in order to fix that issue. The unit is working and operating as designed. Call complete."

"Arrived on site to inspect unit for not heating. Found element reading open cutoff and thermistor failed. Replaced element, thermistor and cut off. Also found thermal fuse reading open. Will need to order thermal fuse and return. Rescheduled for 9/20 USED WP8544771 279973 WP8577274; ordrng 1 WP3392519 (Thermal fuse)"

"WETLV27HW2 Arrived on site for unit not filling. Upon arrival, checked for errors and found no stored error codes. Proceeded to run diagnostics ad noticed cold water flowing about 80%. Proceeded to replace W11222849 valve. Retested and now unit is functioning as designed. No water leaks detected at this time"

"MHW8630HC4 Arrived on site for unit not bumping detergent. Upon arrival, emptied detergent drawer and found no clogs in the tray. Proceeded to further inspect settings and found concentrate setting to be on x2. Instructed customer about concentration detergent level setting. Unit is functioning as designed. No water leaks detected at this time. No parts replaced"

KRFC704FPS06 Arrived on site to replace previously ordered part. Proceeded to replace W11574767 door UI and W11610999 cover evap assy. Re set unit and change defrost mode to Basic. Unit is functioning as designed. No water leaks detected at this time.

Arrived onsite for a refrigerator thats constantly running. I found the UI control set at 0 and 37 degrees. I checked temps and found the RC at 36 degrees and the FC at 0 with the compressor still running. I power cycled the unit and tested. When the FC got to -3 degrees the compressor cycled off. I tested the thermistors from the UI and they were spot on with what my meter was reading. The customer does not have very much product loaded in the FC and I explained this can also cause the unit to cycle more often because more product helps maintain temp. At this time the machine is working as designed. Call complete.

Arrived onsite for a refrigerator thats not making ice. I found the FC temp at 0 degrees. I activated harvest and found the icemaker with a defective motor. I replaced the icemaker and tested. The unit is working as designed but the customers water pressure is very low because of the RO system. I explained this to the customer and he stated the RO services would be out soon and he would let them know. No water leaks were present at the time of service. Call complete. INSTALLED W11700250 ICEMAKER.

"Arrived on site ,replaced led module WPW10515057. Still not getting any lights . Getting voltage . Ordering all led modules. Set return 9/20. No water leaks detected ; ordrng 1 WPW10515057 (Led light fresh) and 1 WPW10515058 (Led fresh) and 1 WPW10515057 (Fz led) and 1 WP2149705 (Fresh light switch) and 1 W11457217 (Fz door switch)"

Arrived on site for range tripping breaker . Prior to visit construction manager had tried the burn off method . Unit is holding temp at time of visit without tripping breaker . No parts installed . Recommended if tripping again occurs to replace elements . Job complete

"Arrived on site for no ice and left fresh door not closing properly . No im error codes . Unit harvested and filled . Checked and found deli control corroded as well as harness . Hinges are not functioning properly . Ordering deli contol and deli door and hinges . No parts installed , no water leaks . Call to set return ; ordrng 1 W10815668 (Deli door) and 1 WPW10769076 (Deli control) and 1 W11170612 (Harness) and 1 W11163783 (Left closer) and 1 W11188796 (Right closer)"

Arrived on site for dead dryer . Found ui not powering up. Getting correct voltage at block .Removed console and and found connection of UI not in molex on control loose . Pushed connection back in place . Ran diagnostics and got 2-1 error code (ui communication error . Ran dryer . Unit is heating properly . Job complete . No parts installed .

"Arrived on site for washer not spinning load out .mran diagnostics for latch error code . Unit will not latch in test or manual test . Replaced latch , W11307244 cleared code out . Ran calibration and test wash cycles . All checked normal. No water leaks detected at time of service . Job complete"

"Arrived on site for left front burner not cycling on and off , just stays on . Found infinite switch failed . Replaced switch WPW10434452. Burner is cycling on and off on both rings . Job complete"

"Arrived on site for no ice. Removed icemaker front cover found fingers in icemaker mold in mid cycle,ran diagnostics optics passed,E2 error icemaker lost position,diagnosed a defective icemaker. Replaced icemaker power cycled unit,ran harvest test passed ran fill test passed. Used w11658802"

"Arrived on site for no lights. Diagnosed a defective led module,per service pointer removed all leds,installed updated leds all leds working as designed. AUTHO S84638 Used 4 W11632139; used 4 W11632139 (Led module) from stock"

"Arrived on site for ice build up and leaking water. Found a frozen drain and water leaking from fill tube extension. Removed cover defrosted and cleared drain,removed obstruction in drain hole,checked water flow through drain water draining correctly. Inserted extension to fill tube and into icemaker fill cup,ran harvested test passed icemaker filled with water no leaks. No parts used."

"Arrived on site for fill tube freezing over and when defrosted leaking during icemaker fill. Removed defective fill tube,installed new fill tube,ran harvest test passed ran fill test passed no leaks during fill. Used w11515313"

"Arrived on site for unit needing sealed system repair. While prepping for repair tapped system and found system with low charge. Replaced compressor and die dryer and charged unit with nitrogen. Could not pinpoint any source of leaking. Could have been at the manufacture well joint however that joint was re-done on todays visit. Unit held charge as well as vacuum. Charged unit per spec and unit is running. Notified customer to allow 48 hours for the unit to stabilize and place a bottle of water in the freezer to see if the water freezes and remains frozen over that time. Period, if the water does not freeze or thaws out, the unit will need to be re-inspected for potential leak. Job complete"

"On sunny, not starting a cycle. Maintenance down stacked unit for accessibility. Ran checks and found door switch Not responding properly. Replace door switch and tested and unit is now functioning properly. Tested unit multiple times with success. Job complete. Used w11551763"

Arrived onsite for unit not cooling. Spoke to tenant and found complaint was water dispensing was not cold. Showed customer reservoir tank and notified him that only the water in the lines at the time is cold. Once that reservoir is depleted the incoming water will be room temperature until it has a chance to cool. Temperature in both compartments is ideal. Unit is functioning properly. Job complete

Arrived on site for refrigerator not functioning. Inspected unit and found the issue is that the freezer door is not closing properly and now the freezer door is frozen shut. Either the unit is not draining properly or theres an issue with the icemaker or an issue with the door rails That is causing the issue at hand. Water has pulled underneath the unit as well as along the floor. Took pictures and notified maintenance . Will prep for each scenario. Left unit unplugged to thaw out. Office to reschedule. No parts used. ; ordrng 1 W10619951 (Drin tube) and 1 W11692144 (Ice maker) and 1 W11658402 (Door slides) and 1 WPW10330991 (Bracket left) and 1 WPW10330993 (Bracket right) and 1 W10443320 (Fc good gasket) and 1 W11181718 (Fill tube) and 1 Partsresearch (Fill tube extension)

"Arrived on site replaced module,control and oven thermostat. W10886867 W11100619 W10833885 .Ui for cooktop not responding . Oven is working . Ordering cooktop display control and another module in case needed . Set return 9/19. ; ordrng 1 W11208294 (Display) and 1 W10886867 (Module)"

Arrived onsite for ice maker not working replaced ice maker on after finding new icemkaer lost position. Also cosmetic scratch on side following delivery. Ordering appolo grey touch up. D2C drop off. Do not weigh call. ; ordrng 1 W10134625 (Appolo grey touch up paint)

"Arrived on site for washer making loud squealing noise in spin . Ran diagnostics got actuator error code . Found belt slipping . Replaced belt ,cam and actuator W10721967, W11212745, W11213879. Ran diagnostics all checking normal. No water leaks detected at time of service . Job complete"

Arrived on site for damage door. Replaced outer door panel. Unit is functioning as designed. Job complete. Used w11449081

"Arrived on site to inspect washer noises. Upon further inspection, the customer advised that the unit is making the same grinding noise as before. I placed the unit in diagnostics showing no error codes and tested. Unit appears to be operating as designed. Customer advised that during agitate and spin is when the noise occurs and it sounds like metal on metal. I tilted the unit back and inspected the gearcase and came (splutch) and when I removed the cam pulley, I found a small amount of gearcase oil on the underside of the pulley. I removed and replaced the gearcase, cam and belt and calibrated the unit. Retested in diagnostics and the unit is operating as designed. No water leaks observed during service, job completed. W11239857, W10721967, W11449840"

"Arrived on site to install previously diagnosed and ordered parts. Upon arrival, the customer advised the parts had been sent to them instead of our office. When the customer presented the new parts, I found they were damaged and discolored again and appeared to be the same parts I arrived with last time. I notified the office (Parts Dept) and sent photos and advised of the situation. They requested that I return the parts to the office and reorder parts again. I am ordering the left and right FC brackets and ice bin door and CNOTE-INSPECT BEFORE SCHEDULING RETURN SERVICE. Office to schedule return service, no water leaks observed during service. No parts installed.; ordrng 1 W11129400 (RT FC bracket) and 1 W11594925 (Ice bin door) and 1 W11129907 (Left bracket) and 1 CNOTE (PARTS MUST BE INSPECTED BEFORE SCHEDULING)"

On arrival verified complaint of leaking water. Per previous diag replaced tub and checked all components were secure. Ran cycle and unit no longer leaks. Job complete installed w11409866

Arrived on site for refrigerator with fc light not turning on. On arrival confirmed issue and found fc light switch w11396033 broken. Replaced switch and tested unit. Found lights working as designed. Call complete

"Arrived on site for dryer not starting. On arrival confirmed issue and found thermal fuse broken, water inside dryer, vent hose kinked and signs of large clog in venting of building preventing airflow to leave dryer and caused it t9 over heat. Replaced fuse wp3392519. Found dryer working as designed but instructed customer they would need a dryer vent cleaning within exhaust of building and vent hose on dryer needs to be replaced. Call complete"

Arrived on site for washer not completing cycles. On arrival Confirmed issue and found tub full of water. Found a break in main harness to drain pump and repaired harness. Found washer working as designed with no leaks. Call complete

Arrived on site for dryer with broken timer and knob. On arrival confirmed failure and replaced w11685947 timer kit. Found dryer working as designed. Call complete

"Arrived on site for a washing machine that is going off balance. Inspected unit and work area. I confirmed the customers complaint and checked the suspension. I found the suspension was completely worn, causing the off-balance loading. I replaced the suspension and checked the hub assembly. I found the hub assembly still intact. I spend the basket by hand. It did not find any wobbling on the drive shaft. Around the unit through diagnostics testing and found the unit working and operating as designed. Call complete. W11130362."