We serviced a
GE REFRIGERATOR
Model GSH25GGCBWW
Near Lampasas, TX 76550
Al
Job Details: 11/12/2021
"Arrived on site and inspected side by side refrigerator cooling issues. Temperatures inside unit exceeded 80 degrees. Evaporator and condenser motors were both working compressor was not working and never came on.. ; ordrng 1 WR55X10968 (CONTROL BOARD, MAIN) and 1 WR49X10283 (INVERTER BOARD) and 1 WR87X10111 (COMPRESSOR) and 1 WR86X96 (DRIER)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Austin, TX 78717
David S
Job Details: 11/12/2021
"Arrived on site for washer making a noise. I inspected the unit and work area. I out the unit through a diagnostics cycle and found it operating as designed, with no abnormal noise. The customer stated the unit is louder when switching from spin to agitate. I gained access to the cam and actuator. I found them in good condition from when they were installed last time. I tested the actuator and found it working every time with no unusual noise. I spoke to the customer about the noises the unit can make and that the actuator while shift will make a loud a noise when locking into place. The unit is working as designed. Job complete."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Dripping Springs, TX 78620
Kevin
Job Details: 11/12/2021
"Arrived on site and found error code for blower not reaching speed. Put unit into diagnostic cycle and turned on fan manually and it is working on high and low speed. Attempted to remove oven for further inspection. When doing so, found that the main power cord was going up to the upper cabinet space behind the microwave, and is hardline wired directly into house. Took picture.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near Leander, TX 78641
David S
Job Details: 11/12/2021
"Arrived on site for possible sealed system repair. I inspected the unit and work area. I toke an ambient temp in the freezer and found it at 52 degrees and the fridge at 52. I gained access to the controls and tested the thermistors. I found the rc reading at 4.4 kohms(about 50 degrees). I found the fc thermistor open from the control. I opened the evaporator cover and found the thermistor wiring intact. I called techline and spoke to Adrian.
We serviced a
KITCHENAID MICROWAVE
Model KEMS309BSS01
Near Austin, TX 78746
Justin
Job Details: 11/12/2021
Arrived on site to install previously diagnosed parts. I installed the new console and then preheat the unit. I found it reached temps and worked as designed. Call complete.
We serviced a
GE WASHER
Model GTW335ASN0WW
Near Austin, TX 78745
Matthew
Job Details: 11/12/2021
Arrived onsite to replace previously diagnosed parts from previous company. Replaced control board. After replacing programmed board to model number. Tested unit and unit seems to be functioning properly. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS
Near Austin, TX 78750
David S
Job Details: 11/12/2021
"Arrived on site for dishwasher top racks not drying. I inspected the unit and work area. I entered diagnostics and found no fault codes. I ran the unit through a diagnostics cycle and found all components activating, and the heating element coming on. I inspected the heating element and found no signs of a leak. I spoke to the customer about the unit and the use of rinse aid. Customer stated they are currently not using rinse aid. The unit is working as designed job complete."
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Austin, TX 78702
Scott
Job Details: 11/12/2021
"Arrived on site , replaced lower harness . Ran calibration and diagnostics wash. All checked normal. No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL DRYER
Model WED8740DW
Near Driftwood, TX 78619
Robert
Job Details: 11/12/2021
Arrived on call for complaint of noise. Found the tensioner pully cause of noise replace pully from repair kit. After installation test operation noise level normal.
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near Austin, TX 78739
Kevin
Job Details: 11/12/2021
Arrived on site for washer leaving residue on clothing, loads not washing properly. Ran diagnostic cycle and found no error codes, all functions are operating properly. Per service pointer W11042572 directed customer to Whirlpool website to search for white residue recommendations. There is no other known adjustment or repair that can address this issue, job complete. customer has a GE dryer."
We serviced a
WHIRLPOOL RANGE
Model WEE730H0DS0
Near Austin, TX 78759
David Z
Job Details: 11/12/2021
Arrived on site to follow up on oven with issues with door and display. Removed door and sat hinges properly. Found display came on after. Turned off energy saver mode. Verified unit heating and working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Manor, TX 78653
Wesley
Job Details: 11/12/2021
Arrived onsite and replaced icemaker as it would not cycle for me during test. Also corrected low water pressure issue causing unit to not produce ice. Unit is now operating as designed. Advised customer on repair.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78758
Justin
Job Details: 11/12/2021
"Arrived on site for a washer with the water level sensor off. Upon arrival the customer stated that they would sometimes open the unit and find different water levels for same sized loads. They wanted to make sure that the water level/pressure sensor was not bad in the unit. I asked the customer how they checked the water level, and found that they would sometimes open the unit and check. I informed the customer that at different parts of the cycle they will have different levels of water. I also informed them on how loading the unit can add variety on water level, and advised the customer on proper loading techniques per user care guide. I put the unit into diagnostics mode and found no stored error codes. I then ran a test cycle and found the unit running through as designed. I activated each component separately and found all loads activating as designed. I gained access to the control and pressure tube. I found both good. I gained access to the bottom of the unit and found everything in good shape. I could find no failure on the unit at the time of service. I advised the customer that the unit is running as designed. Call complete."
We serviced a
AMANA RANGE
Model AER6303MFS1
Near Temple, TX 76502
Tommy
Job Details: 11/12/2021
Arrived onsite for unit control having bake activate broil. Upon arrival tested unit found control miscommunicating. Replaced unit is now operating as designed. Job Completed.
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS
Near Austin, TX 78732
David Z
Job Details: 11/12/2021
"Arrived on site to diagnose dishwasher not draining. Tried to drain unit and found it would not drain. Checked disposal and found disposal outlet clogged, as well as hose. Tried to clear with shop vac but did not get it to clear. Advised we need to replace Replaced disposal side hose and retested. Verified all is working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ01
Near Liberty Hill, TX 78642
Cliff
Job Details: 11/12/2021
"Arrived on site to diagnose a refrigerator that is not producing ice. Found fc icemaker turned off, and lowered bail arm to on position. Tested unit and found all is functioning properly at this time and no leaks were found at time of service."
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Austin, TX 78704
Scott
Job Details: 11/12/2021
"Arrived on site for oven not heating . Found harness at terminal block burned up . Replaced main harness . Ran preheat , all checked normal. No unusual voltage from outlet . No other issues found Job complete ."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near Austin, TX 78748
Luis
Job Details: 11/12/2021
"Arrived on site. Found damaged door stop cover,ordering a new cover; ordrng 1 W10789147 (Cover door stop)"
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Austin, TX 78750
David S
Job Details: 11/12/2021
"Arrived on site for cooktop burners not lighting correctly. I inspected the unit and work area. The customer stated the unit was converted to LP. I inspected the regulator and found it correct. I checked the orfices and found the left side swapped with the right side, and the center burner had the wrong ones. The customer still had the left over parts from the conversion. I placed the correct orfices in the cooktop and adjusted the valves. The unit is working as designed job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Austin, TX 78750
David S
Job Details: 11/12/2021
Arrived on site for fridge freezer over freezing. I inspected the unit and work area. I gained access to the evaporator and found the unit going through a defrost cycle. I Tested the evaporator thermistor and found it reading 50 degrees. I toke an ambient temperature and found it at 50 degrees. I let the unit finish the defrost cycle. I found the evaporator fan coming on. I let the unit run for 10 minuets and found good frost pattern forming. I am ordering the control to complete the repair. ; ordrng 1 W11371382 (Control box)
We serviced a
KITCHENAID OVEN
Model KEBK276SSS04
Near Austin, TX 78736
Leonardo
Job Details: 11/12/2021
Arrived on site to replace broiler element. Replaced broiler element. Tested unit. The broiler lights up a bright orange and preheating within correct time. Job complete
We serviced a
MAYTAG WASHER
Model MVWB835DW1
Near Georgetown, TX 78626
Lou
Job Details: 11/12/2021
"Arrived on site to inspect washer grinding noises. Upon further inspection, I placed the unit in diagnostics and found error code F0E3-overload. Cleared the code and continued with testing. The unit operated as designed. I found the unit drain pan not connected to the drain pipe at the back of the unit on the wall. I found the units leveling feet were all the way up and when the customer would wash a load of clothing, the basket drops and the rotor is rubbing on the drain pan under the unit. I lowered the feet raising the unit up and retested and unit continues to operate as designed.
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Lakeway, TX 78734
David Z
Job Details: 11/12/2021
"Arrived on site to diagnose dryer stuck on 1:06. Found power button would not respond. Power cycled unit at breaker and ran unit. Verified button is now responsive, and issue was a software hang up. Advised to connect whirlpool app to allow software updates. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Georgetown, TX 78626
Tommy
Job Details: 11/12/2021
Arrived onsite for unit locked and stuck. Upon arrival found unit control was damaged. Replaced and tested unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Austin, TX 78705
Scott
Job Details: 11/12/2021
"Arrived on site for rear felt failing . Replaced felt dryer is performing normally.Job complete"
We serviced a
GE REFRIGERATOR
Model ZISB420DMC
Near Georgetown, TX 78628
Lou
Job Details: 11/12/2021
"Arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=32 degrees and RC=46 degrees. Tested amp draw to the compressor and got .58amps. Compressor was hot to the touch.No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Hutto, TX 78634
Jimmy J.
Job Details: 11/12/2021
Arrived on site for Squeaking or Squealing Noise - Top Load Washer. Placed in diagnostics and no error codes came on. Ran high speed spin and could hear a noise that sounded like plastic rubbing. Gained access to splutch and removed belt and spun splutch. Noise was still there. Removed splutch and noise was still there. Removed basket and spun and noise was still there. No oil leaking anywhere. Once all components were removed from the gear case I could still hear the noise inside the gear case. Removed gear case and installed new gear case. Also installed new belt due to customer stating there was also another noise. When customer described the noise to me it sounded like a loose belt. Reassembled and tested washer. Ran calibration and noise is gone. No leaks detected. Job completed.
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFC
Near Belton, TX 76513
Tommy
Job Details: 11/12/2021
Arrived onsite for washer giving error codes. Upon arrival found unit F5 E2 and F1 E1 found unit lock operating as designed but unit ACU damaged. Replaced control and tested. Job Completed. Unit is now operating as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near Hutto, TX 78634
Jimmy J.
Job Details: 11/12/2021
Arrived on site for Not Heating - Has Power - Over-the-Range Microwave. Found microwave was heating but only for a minute and a half. Used customers glass bowl to run for two minutes and I could hear a click and the magnetron stopped running. Ordering the magnetron (W10754299) and will return with all parts. We will also replace the capacitor and diode while we have the microwave open to ensure these components didnt fail due to magnetron going out. ; ordrng 1 W10754299 (Magnetron)
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5FHEXVB01
Near Copperas Cove, TX 76522
Tali W
Job Details: 11/12/2021
"On site for fridge leaking, dispenser leaking, and drawers difficult to open/close. Customer stated he noticed the leak coming from the front of the unit. Inspected drawers, no functional issues found with drawer or tracks. Found water filter stuck in housing and water filter not coming out when pressing release/open button. Found ice door not sealing properly allowing warm air into FC causing drip from condensation build up. Found water valve not closing completely causing slight water drip from water dispenser. Ordering valve, valve connector, filter housing, water filter cap, ice door chute kit. Office to reschedule. AUTHO ; ordrng 1 W10408179 (Valve) and 1 WPW10121138 (Filter housing) and 1 8201756 (Door chute kit) and 1 AUTHO (AUTHO) and 1 WPW10445062 (Valve connector) and 1 WP2260518B (Cap)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Leander, TX 78641
Cliff
Job Details: 11/12/2021
Arrived on site to replace previously ordered parts for refrigerator. Upon inspecting unit found dispenser motor runs on dc voltage and previous tech misdiagnosed issue. Motor is receiving 120vdc and motor is bad. Replaced motor and all is working properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JW0
Near Leander, TX 78641
Kayman
Job Details: 11/12/2021
"Arrived onsite for range showing sensor error. Upon inspection I confirmed the complaint. I accessed the sensor from the rear of the unit and found one of the purple wires to the sensor had backed out of the connector and not ,asking connection. I corrected the wire and re assembled the panel. I tested the unit and it is working as designed at this time. Job complete."
We serviced a
JENN-AIR MICROWAVE
Model JMW3430DP02
Near Driftwood, TX 78619
Kevin
Job Details: 11/12/2021
"Arrived on site and found left hand switch is not engaging when door is closed. Pressing on the left side of the handle allows unit to run, but as soon as you let go the unit stops working. Sent video to CS. Lower corners of door are making contact with black trim. Sent video to CS. Requested small rubber adhesive bumper from customer. Trimmed it to fit, and attached it to the tip of the switch. Microwave will now operate normally on every attempt. Sent picture to CS. There is no incremental adjustment available to correct space variance. Job complete"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Leander, TX 78641
Cliff
Job Details: 11/12/2021
"Arrived on site to diagnose a range with all ignitors sparking no matter which burner is used. Found no failures to unit at this time, and advised customer on spark module operation. No repairs needed and all is working properly at this time."
We serviced a
MAYTAG MICROWAVE
Model MMV4207JB0
Near Austin, TX 78747
Scott
Job Details: 11/12/2021
Arrived on site for fan only working on high setting . Fan not coming on during cooking . Ordering fan and control. Call to set return ; ordrng 1 W11391718 (Control) and 1 W11109701 (Fan)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Georgetown, TX 78628
Lou
Job Details: 11/12/2021
"Arrived on site to inspect refrigerator with no lights. Upon further inspection, I found the lights in the water box dim and the lights in the ice maker housing out. Removed and replaced the lights and tested and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS02
Near Kempner, TX 76539
Al
Job Details: 11/12/2021
Arrived on site with TG to uninstall the unit and install both the UI and console. Unit now functioning properly to customers satisfaction. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Austin, TX 78745
Matthew
Job Details: 11/12/2021
"Arrived onsite for dishwasher not drying properly. Upon arrival put unit in diagnostics and found no stored error codes. Ran diagnostics and checked components test. All passed. Did notice that incoming water temperature did not satisfy recommended 120 degrees. Instructed customer that optimal use required hot water. Recommended running tap until hot then beginning cycle. Customer is using rinse aid but must allow time for the rinse agent to take affect. Also instructed customer on materials being washed. Glass, metals and ceramics will do better in drying however plastics will not retain heat and not dry thoroughly. Unit is functioning properly. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ
Near Leander, TX 78641
Kayman
Job Details: 11/12/2021
Arrived onsite for dishwasher leaking. I found the unit over sudsing and leaking from the front reservoir so I called techline to document. SR#7732226129. They suggested replacing the dispenser because I can see foreign material inside which could contribute to over suds. I used some vegetable oil to cut the soap suds away. I replaced the dispenser and advised the customer on soap amount/usage. I ran the unit after the vegetable oil and found no more over sudsing. I advised the customer to test the unit and let us know if there are still issues. Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near Pflugerville, TX 78660
Wesley
Job Details: 11/12/2021
Arrived onsite for lightbulb unable to be replaced because it is stuck in the housing with silcone. Removed bulb so it can be replaced and advised customer on procedure. Unit is now operating as designed. Advised customer on repair.
We serviced a
WHIRLPOOL FREEZER
Model WRF535SWHZ07
Near Driftwood, TX 78619
Robert
Job Details: 11/12/2021
Arrived on call for complaint of freezer door pulling to one side an noise. Found the customer pulling door handle from the far left side and gear will make noise and door will pull slightly to side. But pulling from center it is normal. The right side of track doesnt have track reaching to back and gear will be slow to start.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Austin, TX 78717
David S
Job Details: 11/12/2021
"Arrived on site for washer not powering on. I inspected the unit and work area. I found 120 vac coming from the wall. I checked power to the control and and found good voltage. I unplugged connector to j12 and the unit powered on. I ohmed out the shifter and it tested good. I re-connected j12 and ran the unit through a diagnostics cycle. I found it working as designed. I power cycled the unit and retested it through normal. The unit is working as designed. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Buda, TX 78610
Leonardo
Job Details: 11/12/2021
"Arrived on site for oven bake not heating. Tested unit and found upper bake ignitor was not glowing and bottom oven bake ignitor was not glowing enough to open gas valve. Ordering bottom bake ignitor. ; ordrng 1 WPW10324738 (Ignitor)"
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near Cedar Park, TX 78613
Kayman
Job Details: 11/12/2021
Arrived onsite for washer making squealing noise. Upon inspection of the diagnostics cycle I found the noise to be consistent with a slipping belt. I replaced the belt and I was not able to recreate the noise. No leaks detected during time of service. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV00
Near Cedar Park, TX 78613
Kayman
Job Details: 11/12/2021
Arrived onsite for refrigerator making humming noise. Upon inspection I confirmed the complaint. I found the condenser clogged with debris and hair. I removed the clog and the noise went away. I was able to push on the condenser a little bit and make the noise come back slightly. It sounded like a rock or something resting on a vibrating surface. I pulled the unit forward about an inch and the noise went away. I was now unable to get the noise to return. I found the flooring in the kitchen has deep grout joints and the wheels are likely falling in the joint causing the unit to become un level slightly. I advised the customer of my findings. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Lampasas, TX 76550
Al
Job Details: 11/12/2021
Arrived on site to inspect dishwasher not filling. Confirmed the complaint and found the plumber who installed the garbage disposal turned off the water underneath the sink. I ran diagnostics and discovered the sump and motor failed to activate. Unit will need the pump and motor to complete the repair. Control marked for use on return services. Office to schedule return services. ; ordrng 1 W11087376 (PUMP&MOTOR)
We serviced a
WHIRLPOOL WASHER
Model WFW95HEDC0
Near Killeen, TX 76549
Tyler
Job Details: 11/12/2021
"Arrived on site for washer showing error codes. Upon arrival confirmed an f3e1, and f8e3 errors. After running diagnostics tests I found drain pump bearing failing and not getting water out and mixing old soapy water with fresh soap and water when started leading to over suds-ing, and through off pressure sensor. Office to reschedule once availability of parts is known; ordrng 1 WPW10605427 (Drain pump)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Austin, TX 78717
David S
Job Details: 11/12/2021
"Arrived on site for fridge making a noise. I inspected the unit and work area. I tested the unit and found the dual valve making a fluttering noise. I gained access to the water lines and found them all secure. I adjusted the water valve at the wall and found it making the same noise. I am ordering both valves to complete the repair. I spoke to the customer about it possibly being a water pressure issue, with it being too high and that if the noise still persist after the valve replacements. ; ordrng 1 W11482025 (Single valve) and 1 W11482383 (Double valve)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Georgetown, TX 78626
Jimmy J.
Job Details: 11/12/2021
Arrived on site for MW tripping the breaker. Found microwave plugged in but breaker tripped. Flipped breaker on and plugged in microwave. The breaker tripped immediately after plugging in microwave. Used extension cord to run from Laundry room to microwave and microwave powered on as designed. Used a cup of water and heated for one minute. Microwave running as designed. Explained to customer they will need to contact Pulte Homes to install a new GFCI or breaker. Job completed.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78704
Scott
Job Details: 11/12/2021
"Arrived on site for heater . Inspected heater , bushing are in good shape ,no leaks . Ran diagnostics, no error code or leaks . Customer hasnt had any issues . Job complete"
We serviced a
KITCHENAID COOKTOP
Model KECC607BSS01
Near Austin, TX 78726
David Z
Job Details: 11/12/2021
"Arrived on site to diagnose cooktop that will intermittently cut out and then beep, but doesnt throw errors. Checked diagnostic menu and found error codes F6E4, F6E0 which are both related to lost comm and Ui control. Checked tech sheet which recommends replacing main harness and UI.
We serviced a
MAYTAG REFRIGERATOR
Model MRT711SMFZ00
Near Austin, TX 78759
David Z
Job Details: 11/12/2021
Arrived on site to follow up on refrigerator that was producing ice that was hollow and smaller. Replaced inlet valve and line / IM. Verified proper fill. Advised to follow up if cubes are hollow again. Call complete.
We serviced a
GE DISHWASHER
Model GDF570SGF0WW
Near Kempner, TX 76539
Tyler
Job Details: 11/12/2021
Arrived on site for dishwasher leaking water during use. Upon arrival I confirmed complaint. After further inspection I found cause was due to drain pump hose that bridges to sump had cracked causing leak. Was able to replace motor/drain assembly kit and then reassembled and tested unit. Found dishwasher cycling through setting as designed with no leaks. Call complete
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0AS02
Near Leander, TX 78641
Cliff
Job Details: 11/12/2021
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS
Near Georgetown, TX 78626
Tommy
Job Details: 11/11/2021
Arrived onsite for light not shutting off. Upon arrival found holder damaged and bulb damaged in process. Replaced both and tested unit is now operating as designed. Job Completed.
We serviced a
KITCHENAID MICROWAVE
Model KBMC140HSS0
Near Canyon Lake, TX 78133
Andrew
Job Details: 11/11/2021
"Arrived on site to replace mag cap and diode from previous diagnosis. Replaced parts, tested unit, unit working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJB00
Near Austin, TX 78717
David S
Job Details: 11/11/2021
"Arrived on site for freezer over cooling. I inspected the unit and work area. I found the freezer frosted over. I inspected the doors and found no gaps. I gained access to the control and tested the defrost heater, I found 105 ohms. I tested the rc thermistor and found it at 2.3 Kohms (about 70 degrees), I tested the fc thermistor and found it reading 8 Kohms(about 35 degrees). I called techline and spoke to Andy. I advised of the situation.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM11
Near Buda, TX 78610
Kevin
Job Details: 11/11/2021
"Arrived on site to install previously diagnosed parts. installed new thermistor and control board. Advised customer to give at least 24 hours for unit to cool properly. Job complete"
We serviced a
KITCHENAID COOKTOP
Model KCGS550ESS01
Near Canyon Lake, TX 78133
Andrew
Job Details: 11/11/2021
"Arrived on site to test unit for center burner popping. Found outer orifice was obstructed with piece of foam. Removed foam, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Georgetown, TX 78628
Jonathan S
Job Details: 11/11/2021
"Arrived on site for washer making loud noises. Inspected unit and work area. Performed diagnostics mode and checked fault codes. Found none. Ran automatic test cycle and found no noise occurred. Inspected gearcase and actuator. Found motor guard indented in. Corrected motor guard and added nylon washer to hold motor guard away from pulley. Tested operation, all tested good. No water leaks detected during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAB05
Near Round Rock, TX 78665
David S
Job Details: 11/11/2021
Arrived on site for frost not cooling. I inspected the unit and work area. I found the freezer at 19 degrees and no ice build up on the Evaporator. I gained access to the compressor and found a process stub installed on the compressor. See pictures. The compressor was hot to the touch and pulling .8 amps. The system will need a sealed system repair. I am ordering sealed system. The office will reschedule when we have eta on the parts.; ordrng 1 W10309988 (Compressor) and 1 WP2188823 (Evaporator) and 1 W11506635 (Access valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Pflugerville, TX 78660
Taylor M
Job Details: 11/11/2021
"Arrived on site, door sent with me was the wrong door skin, unit requires stainless, I am ordering the stainless door as well as the nameplate, office to reschedule return service when the parts arrive.; ordrng 1 W11223753 (Nameplate) and 1 LW10912110 (Door)"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW0
Near Canyon Lake, TX 78133
Andrew
Job Details: 11/11/2021
Arrived on site to test unit for not responding. Found UI receiving proper voltage it not responding. Verified connections were correct. New console sent with is not responding(faulty). Needing console to fix issue. ; ordrng 1 W11419056 (Console)
We serviced a
GE COOKTOP
Model ZGU375NSD1SS
Near Waco, TX 76706
Tyler
Job Details: 11/11/2021
Arrived on site for cooktop continuously sparking once ignition on any burner was activated. Upon arrival found cooktop located over wall oven built into cabinets underneath. Confirmed model and serial number. During diagnostics I found both front and middle burners couldnt be disassembled fully because flow pipes were siezed into threading and risked breaking if removed. Will need to inform ahs of potential risks due to gas product and possible parts that will be needed for safe repair. ; ordrng 1 Cnote (Tg Need help with findings certain part/s) and 1 WB02X10822 (Spark ignitor) and 3 WB24X10091 (Switchs)s and 3 WB24X10092 (Switchs)s and 1 Cnote (Need ahs autho)
We serviced a
GE OVEN
Model JKP26G003WH
Near Waco, TX 76710
Tyler
Job Details: 11/11/2021
Arrived on site for double walll oven no heating correctly in upper section. Upon arrival confirmed and corrected M&s. After testing upper oven I found when set to 350 unit would exceed set temp by 100-150 degrees more within the first 5 minutes of a 20 minute preheat cycle. Found thermostat failing. Due to units age I couldnt pull up any part numbers for repairs needed. Unit will need to be replaced at this time. Call complete
We serviced a
MAYTAG RANGE
Model MER6600FZ2
Near New Braunfels, TX 78130
Andrew
Job Details: 11/11/2021
Arrived on site to test unit for smoking. Found smoke was from first time using oven and burn off was burning off which is completely normal. Advised customer to run unit and let it burn off as per owners manual. Spoke with safety and was told that is normal for initial start up. Job complete. Sr# 7732186041
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near Seguin, TX 78155
Robert
Job Details: 11/11/2021
Arrived on call for complaint of not starting. Test fuse and found it open. Replace fuse. Dryer not in home no power to fully test.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5LVAXWS00
Near Seguin, TX 78155
Robert
Job Details: 11/11/2021
Arrived on call for complaint of shutting off. Found the contact on the thermostat not making good contact allowing refrigerator to not cool sometimes. Replaced thermostat and test.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Bastrop, TX 78602
Wesley
Job Details: 11/11/2021
Arrived onsite and found unit would need both controls to be replaced for a glitching issue.
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0AS04
Near Leander, TX 78641
Kayman
Job Details: 11/11/2021
Arrived onsite for wall oven not heating in lower section. Upon inspection I confirmed the complaint. I accessed the TOD and found it tripped or blown.The unit is working as designed at this time.Job complete.
We serviced a
MAYTAG WASHER
Model Mvwx700xl2
Near Nolanville, TX 76559
Al
Job Details: 11/11/2021
Arrived back on site to install previously ordered latch and main control and unit lid lock light continued to flash as it had done previously. I Called Whirlpool Tech Line and spoke KIRT SR #7732219916 and was advised to test the lock lock at the control and it registered good. KIRT advised the newly replaced ACTUATOR was causing the unit not to spin. Ordering the actuator. Office to schedule return services.; ordrng 1 WPW10006355 (ACTUATOR)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Leander, TX 78641
Kayman
Job Details: 11/11/2021
"Arrived onsite for refrigerator not closing properly lights out and dispenser issues. Upon inspection I found the pantry UI dead. I removed it and found the wires corroded at the connections. I found the pantry harness in seemingly good condition no broken wires found. I found the upper freezer bin warping and the face will not stay on. I found the RC drain pan warping. Temps check good and no frost build up anywhere. Ice bin full. The customer had concerns with the right side RC door opening by its self when shutting the left side door. I leveled the unit to where this no longer happens. I am ordering the pantry drawer, pantry ui, Shims, upper freezer bin, to complete the repair. Office to R/S due to part availability. ; ordrng 3 SHIMS (Shims)s and 1 W10815669 (Pantry drawer) and 1 WPW10769076 (Pantry Ui) and 1 W11387053 (Upper freezer bin) and 1 W11170612 (Pantry harness)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QVS03
Near Austin, TX 78731
Luis
Job Details: 11/11/2021
"Arrived on site. Found power at outlet and power to rocker switch,no power exiting switch diagnosed a defective switch,replaced main power switch on unit flipped switch unit powered on,compressor and fans powered on.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS03
Near Georgetown, TX 78628
Lou
Job Details: 11/11/2021
"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the thermal fuse and tested. Unit is operating as designed. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Temple, TX 76501
Tali W
Job Details: 11/11/2021
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW2
Near Bastrop, TX 78602
Wesley
Job Details: 11/11/2021
"Arrived onsite for unit unresponsive and found proper voltage to the control and from the control to the UI, but IUi unresponsive. Ordering UI and returning with control to repair. ; ordrng 1 W11478524 (Ui)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHV0
Near Andice, TX 78628
Tommy
Job Details: 11/11/2021
Arrived onsite for dishwasher making sucking noise. Upon arrival found unit was operating as designed job completed. Spoke with customer on recording any nosies
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Round Rock, TX 78664
Taylor M
Job Details: 11/11/2021
"Arrived on site to diagnose dishwasher with spray arm issues, upon arrival I gained access to the unit and found that when entering service diagnostics there are no fault codes, I found a pod half dissolved at the base of the dispenser. When putting the unit into a diagnostics cycle I found that the sump and motor is not operating properly and needs to be replaced, I am ordering the sump and motor and the office will reschedule return service when the part arrives. ; ordrng 1 W11087376 (Sump and motor assembly)"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS1
Near Canyon Lake, TX 78133
Andrew
Job Details: 11/11/2021
Arrived on site to test unit for internal board failure error.
We serviced a
KITCHENAID MICROWAVE
Model KMHC319ESS3
Near Spicewood, TX 78669
Leonardo
Job Details: 11/11/2021
arrived on site to replace magnetron, diode, capacitor, and cover. Removed magnetron and found burned out antenna. Checked wave guide and found damaged wave guide.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GS6NBEXRS00
Near Georgetown, TX 78633
Jonathan S
Job Details: 11/11/2021
"Arrived on site for refrigerator not producing ice and shacking when dispensing ice. Gained access to ice maker and found ice maker mold chipping. Found no voltage going to ice maker. Found failed optical control and ice maker due to mold chipping. Found auger motor left side housing broken. Was able to reattach motor. Will need to replace ice maker and optical control. Informed customer that ice maker is on back order. .; ordrng 1 2198597 (icemaker assy) and 1 W10757851 (optic bd set ref)"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Austin, TX 78747
Jacob
Job Details: 11/11/2021
Arrived onsite for unit not turning on. Looked at the unit and was able to get into diagnostics and found both controls error codes. Replaced both controls. Tested the unit. Unit tested good. No issues at this time. Job complete.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW02
Near Seguin, TX 78155
Robert
Job Details: 11/11/2021
Arrived on call for complaint of not cooling well. Found no air movement in freezer. Check evaporator fan no voltage. Trace wires back to plug on back wall not connected. Reconnect plug and fan turn on.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Round Rock, TX 78681
David S
Job Details: 11/11/2021
Arrived on site to install previous diagnose part. I gained access to and installed a new ice maker. I tested the ice maker and it is working as designed. Job complete.
We serviced a
WHIRLPOOL WASHER
Model LXR9445JQ1
Near San Marcos, TX 78666
Kevin
Job Details: 11/11/2021
"Arrived on site and inspected washer and found a very large hole in the top of the tub, took one picture.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Taylor, TX 76574
Taylor M
Job Details: 11/11/2021
"I arrived on site to diagnose dishwasher with both spray arms not working, upon arrival I gained access to the unit and put it into service diagnostics, upon putting the unit into diagnostics I found f1e2 for a control software issue, per the tech sheet I am ordering the control due to damaged or corrupted memory on the board and returning with the sump and motor assembly. Office to schedule return service when the part arrives. ; ordrng 1 W11305297 (Control)"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW0
Near Leander, TX 78641
Kayman
Job Details: 11/11/2021
Arrived onsite for washer putting holes in clothes. Upon inspection I found F0E2 stored in the system. I ran through auto test in diagnostics and found all functions passed with no issues. I felt around d the basket and bellow but could not locate any jagged metal or anything that could cause holes.
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW2
Near Leander, TX 78641
Kayman
Job Details: 11/11/2021
Arrived onsite to install previously diagnosed parts. I installed the capacitor and tested the unit. The unit is working as designed and no leaks were detected during time of service. Job complete.
We serviced a
WHIRLPOOL OVEN
Model WFG525S0JS1
Near Pflugerville, TX 78660
Taylor M
Job Details: 11/11/2021
"Arrived on site to diagnose range giving off gas smell during operation, upon arrival I put the unit into a bake at 350? after removing the plates covering the burner, I found that the flame looks normal, I reached out to techline and spoke with Chris he recommended that the unit be checked to ensure that the burner is igniting within the first three clicks and that there should only be concern if the unit is not igniting properly, he provided me with sr#7732217322. The unit is operating properly as designed with no leaks or improper ignition observed. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Round Rock, TX 78664
David S
Job Details: 11/11/2021
Arrived on site for washer not draining. I inspected the unit and work area. I installed a new drain pump. I tested the unit and found it working as designed. Job complete.; ordrng 1 Sealedsystem (Sealed system) and 1 Uvdrier (Uv drier)
We serviced a
WHIRLPOOL OVEN
Model WFE515S0JS0
Near Jarrell, TX 76537
Jonathan S
Job Details: 11/11/2021
Arrived on site for range preheating to temperature then displaying error code. Performed diagnostics mode and checked fault codes and found fault did not store. Followed tech sheet process for error code. Found temperature rising in test mode. Measured resistance on temperature sensor and found within range. Measured resistance bake and broil and found within range. Found failed control. Removed failed control and installed broil element and wire harness with control. Performed diagnostics mode and found temperature no longer rising. Preheated unit to 350? and waited 5 minutes to see if error would reappear. All tested good
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Mustang Ridge, TX 78610
Kevin
Job Details: 11/11/2021
"Arrived on site and found unit powered on. Put washer into manual diagnostics cycle and tested all functions. Unit passed all tests, took video and sent to PR. Could not duplicate customer experience, previous repair is still good and machine is functioning as designed. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB05
Near Austin, TX 78725
David Z
Job Details: 11/11/2021
"Arrived on site to follow up on refrigerator that is consistently causing breaker to trip. The timing of the breaker tripping is random, and can take several days to happen. On previous visits we have replaced electronics and performed a sealed system repair. Called tech line and spoke with Bruce, SR7732158964. Bruce recommended service pointer W11525530, which is breaker tripping related. All steps and checks have been performed several times. All breakers in the house are GFCI per code. Electrician has replaced breaker 4 times and unit has a dedicated line run to it. All electronics are checking good. Advised consumer on contact numbers for breaker mfr per service pointer. No fault can be found with unit at this time, and no repair is recommended.
We serviced a
AMANA DISHWASHER
Model ADB1400AGS3
Near West, TX 76691
Tyler
Job Details: 11/11/2021
Arrived on site for dishwasher needing previously diagnosed parts. Upon arrival confirmed prior complaint and installed heater. Verified thermostat was still intact and functioning within specs. Reassembled and tested unit and showed customer that heater was functioning as designed. Call complete
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRS6HR35KB0
Near Waco, TX 76705
Tyler
Job Details: 11/11/2021
Arrived on site for refrigerator leaking water. Upon arrival confirmed complaint and found signs of clogged drain line in the freezer. Found small clog in drain line near drip pan. Cleared line then clear all ice from FC drain compartment. Tested drain and found unit cleared. Call complete
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW0
Near Temple, TX 76502
Tali W
Job Details: 11/11/2021
"On site for washer not operating properly, making clicking noises during operation, not finishing cycle and not able to power unit off unless unplugged. Confirmed complaint. In diagnostics, found F3E3 water temp too low. Cleared ran diag cycle. Found unit filling, agitating, locking and not going into spin. Checked polarity from J1 at control. Power cycled and found same error in diagnostics. Called techline spoke to Austin same SR# 7731979907. Confirmed that both tech sheet and service manual are labeled incorrectly for connector J1 at control. J 1-1 is supposed to be line, and J 1-2 is supposed to be neutral. Tech sheet and service manual are also different with labeling wire colors to J 1&2 at control. Techline was unable to verify if J1 connector arrow on service manual is correct ((pointing to top connection (per manual J 1-2 is neutral)). Per service manual visual of control, J1-2 is supposed to be line in (power). Black wire is attached to J1-1 and received 115v from connector to ground (per tech and svc manual, that is incorrect). I Advised to power cycle unit, perform diag cycle. Unit shut down before spin initiated. Advised to remove all loads, plug them in one by one and press power button to turn on and off. Performed this on all loads. Unit was able to turn on and off with one specific load connected. Advised to power cycle, clear errors, and repeat process. No change occurred. Repeated process multiple times and found that control replays were now flipping on and off during Fill. Due to possible short to ground in wiring harness causing control to not operate efficiently. Per techline, I was advised to replace actuator due to unit not going into spin. I replaced actuator from truck stock W10913953. Entered diag, cleared error, and starte diagnostics cycle. Unit had no change and continued clicking noise after repaird were made. Need to contact WPL techline again to see if they advise any other repair or solution. Office to reschedule.; ordrng 1 W11033573 (Filter) and 1 W11551294 (Power cord) and 1 W11481108 (Control) and 1 W11569161 (Lower harness)"
We serviced a
MAYTAG WASHER
Model MVWB765FW0
Near New Braunfels, TX 78132
Andrew
Job Details: 11/11/2021
"Arrived on site to test unit for not responding. Found console receiving proper voltage but not responding. Replaced console, tested unit, unit works good. All functions operating as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near Moody, TX 76557
Tali W
Job Details: 11/11/2021
"On site to install previously diagnosed part. Replaced control. Verified bake and broil functionality, checked all cooktop elements. Unit functioning as designed. Call complete"
We serviced a
WHIRLPOOL MICROWAVE
Model KHHC2090SSS4
Near Killeen, TX 76549
Al
Job Details: 11/11/2021
Arrived on site and inspected microwave error code.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near Killeen, TX 76543
Al
Job Details: 11/11/2021
Arrived on site to inspect washer not draining. I removed and replaced defective drain pump and unit tested properly. Job complete