Arrived onsite and replaced the console and the ui and main control and unit will not operate throwing an f2e2 error. Ordering main control and ui again to replace together due to error being a communication failure error. ; ordrng 1 W11306302 (Control) and 1 W11049159 (Ui)

Arrived onsite for not making temps in the fridge. Found evidence of evap frosting and poor evap fan function. Ordering evap cover to repair. 50f in fridge and -1 in freezer. No parts used. ; schdld next appmnt for 11/13 WED !

Arrived onsite and found unit drawer operation concern is a normal feature of the unit to correct alignment during closings advised customer on findings and on design. All checks good. No parts needed.

Arrived onsite for locking oven intermittently. explained possible causes and unlock procedure. Unit is now operating as designed. All checks good. No parts used.

Arrived onsite and found control switch power supply to motor disconnected internally. Connected molex. Unit is now operating as designed.

Arrived onsite and replaced the dual valve due to concern about fill noise level. Advised that the valve was not likely to change noise level and no other factors are adjustable and the noise level is normative. All checks good.

Arrived onsite and repaired wiring supply connection and tested unit. All checks good. Found unit vent operating as designed without any venting concerns internal gaping around fan is normal. No parts used.

"Arrived on site and replaced sump assembly(W10861526), control(W11341628), heating element (W10703867), drain pump(W10914557),owi(W11084121) and lower spray arm(W10860176). Was fighting to get lower spray arm timing to its proper location. Was able to get unit working as designed. No leaks detected. Job complete."

Arrived onsite for dryer making noise.upon arrival I noticed the dryer to be making a high pitched squeal noise like scraping. I found the blower wheel to be causing the noise as it was loose. I tightened the blower wheel up and noise has disappeared. Unit now sounds and operates as designed. Call complete. No parts installed.Unit 1311

Arrived onsite for microwave not starting. Upon arrival customer stated the unit is operating now however the light shows dim. I tested the unit and found it to be operating as designed at time of service. I checked voltages at the plug and found L1-N 126 L1-G 126 and N-G at 128. The N-G shouldn't be receiving voltage. The wiring is either incorrect or backfeeding. Customer stated the issue he is experiencing would happen every now and then leading to a incoming voltage issue. Unit is operating as designed at time of service and issue couldn't be replicated. Customer stated if issue occurs again he will get a video. Call complete. No parts installed.

Arrived onsite for oven display not working. Upon arrival I checked the panel connection and found it to be not plugged in. I connected the panel plug in correctly and flipped breaker back on. Unit is operating as designed and functioning as designed. Call complete. No parts installed.

Arrived onsite for oven controls locked. Upon arrival I confirmed oven controls wouldn't unlock. Customer stated he had the breaker off for a day and turned back on however issue was still present. I checked the VDC coming into the panel and checked good. I replaced the panel and the control lock error is no longer present. Customer stated he didn't have the panel set on wifi. I advised the customer that he will need to set up wifi on the panel so no issues Wil present itself in the future. Customer will get wifi setup. Call complete. Installed W11600370 PANEL.

"Arrived on site to test unit for leaking, tested unit found cracked below causing water leak, replaced below and tested, unit is now running as designed, noticed that customer is also using power detergent, explained to customer that that will cause excessive amount of suds and could also lead to water leak, advised to only use liquid, no leaks detected job complete installed W11688995"

"Arrived on site to test unit for not heating properly front right burner, tested unit found outer elements not getting hot, inspected and found it shorted, replaced element and tested, unit is now running as designed, job complete installed W11517959"

"Arrived on site to replace previously diagnosed compressor, verified that compressor was needed, flushed system out with nitrogen, replaced compressor, access valve and dye drier, vacuumed system down for 30 minutes, charged system with 53g of R600, pressure stabilized, advised customer to monitor for the next 24 hours before loading, unit is now running as designed, job complete installed W11557425, W11506635, WPW10143759"

"11/5/24 9:41: CS rspndd 11/5 TUE, Arrived on site. Found stator failed and harness separated from molex on stator. Replaced stator and tested all functions. Stator is covered under extended manufacturer warranty. Job complete"

"Arrived on site to inspect oven displaying error code. Upon further inspection I placed the unit into diagnostics and observed 2 error F6E9. Based on prior repairs and current issue I will need to replace both lower and upper appliance managers, console and signal harness. I am ordering the appliance control manager W11448962 and the harness W10575307. Office to schedule return service.; ordrng 1 W10575307 (Harness) and 1 W11448962 (Appliance control manager)"

"Arrived on site to inspect washer not filling with enough water. Upon further inspection, I placed the washer into diagnostics and observe F0E5. I gained acces to the underside of the washer and found a heavy amount of gear-case grease around the bottom of the chassis and around the motor. The washer is not able to sense properly due to the gear case friction. I replaced the gearcase and slider however while I was installing the agitator. I notice that the shaft was too long and that it was the improper part. I reinstalled the old gearcase and I am ordering a new gear case W11449841. Office to schedule return service. No water leaks observed during service.; O-emld tckt"

"Arrived on site to inspect washer not filling properly. Upon further inspection, I checked the water supply and verified that water supply is good and no blockage in the filter screens. I placed the unit into diagnostics and observed no error codes. I found a service pointier addressing this issue and following the guideline is the service pointer, I observed the software version as version 7. The software Ill need to be put to date version 8. I am ordering the control W11657965. Office to schedule return service. No water leaks observed during service.; ordrng 1 W11657965 (Control)"

"Arrived on site to inspect freezer not cooling. Upon further inspection, I checked the temperature and the temperature is room temperature.I found the compressor was not running but was attempting to start and kept tripping the overload. I checked amp draw from the compressor and found that it was drawing 5.5 amps until it tripped the overload. The compressor has a locked rotor and will need to be replaced. I am ordering the compressor W11547313 access valve W11506635 and drier WPW10143759 and CNOTE 2HR. Office to schedule return service. No water leaks observed during service; ordrng 1 WPW10143759 (Drier uv) and 1 W11506635 (Access valve) and 1 W11547313 (Compressor) and 1 CNOTE (2 hr)"

arrived on site to inspect broken glass on open door. Upon further inspection I found that the lower oven door had a shattered outer glass. I replaced the outer glass and nameplate and the unit is operating as designed. W11602612 W11320231

Arrived on site to install previously diagnosed and ordered part per previous technician. I replaced the heating element and the float switch. I placed the unit into diagnostics and ran a test cycle. The unit is working as designed. No after leaks observed during service W11537778 W11545764

"Arrived on site to replace cabinet and lid damaged in transport. Replaced damaged cabinet and lid. Found the rear support for the lid, lid hinges, and UI rear cover were also damaged and did not get ordered. Ordering remaining parts needed to complete repair. Office to schedule due to PSP. Parts used - 8533643, W11222514.; ordrng 1 W10775189 (UI Rear Cover) and 1 W10641295 (Lid bracket) and 2 W11715722 (Hinge)s"

"Arrived on site to diagnose washer that is not draining / spinning. Resident advised me that it was not spinning out. Turned on unit and found cycle had spin disabled. Checked a couple cycles and saw it was set to off. Advised customer on previous response from a tech line rep that these units may sometimes set themselves to spin off, and to check cycle settings before hitting start. Unit works as designed when tested in diagnostic. No parts needed, cycle settings need to be double checked. Call completed."

"Arrived on site to diagnose dryer not heating. Tested unit and confirmed no heat. Found the rear panel had been damaged and shoved into the heating element, which grounded into it's housing. Hi limit also found to be open. Banged dent out of rear panel from delivery, and replaced heating element and hi limit. Tested and verified unit working as designed. Repair completed. Parts used - 279816, 279838."

Unit in apartment 1312. Arrived on site to diagnose refrigerator that was leaking in the RC. Examined RC ceiling and found it full of condensation. Examined freezer and evap fan and found fan was not moving. Found blade / shaft were wedged. Once I reassembled the frame unit began cooling normally. This will resolve the condensation. Unit working as designed. No parts needed.

Arrived on site to diagnose dryer that is not opening / closing door easily. Tested unit and confirmed it is abnormally tight. Examined the strike and found the tip of the strike was flattened and having issues penetrating the catch. Squeezed the tip into a pointed tip and verified proper operation. Unit working as designed. No parts needed. Call completed.

"Arrived on site to diagnose refrigerator that was not cooling well, and had no ice. Found RC at 60 degrees. Tested fans and found evap fan would not come on. Replaced evaporator fan and tested. Found fan coming on appropriately. Failure caused by evaporator fan. Unit working as designed and should return to normal levels shortly. Repair completed. Parts used - W11578030."

"Arrived on site to follow up on washer that had experienced violent shaking. Replaced gasket due to unit falling under the unpunched basket service pointer, W11684122. Customer had also had numerous issues for some time in regards to their lid lock not working, or the light staying on. Found the latch plastic was broken, so latch was also replaced. Calibrated and verified unit working as designed. Parts used - W11172199, W111307244."

WRT549SZDM06 Arrived to inspect missing knob. The p/n W11026417 had not yet arrived and we will deliver to the customer. Office to schedule return service and customer is able to install. No leaks observed during service. ; O-emld tckt

WRT549SZDM06 Arrived to inspect ice in freezer. I found the door gasket was not contacting the cabinet and after adjustment the issue was resolved. I installed plug p/n W10830982 and sealed the cabinet as required with MFG adhesive. No leaks observed during service.

WRT549SZDM06 Arrived to inspect ice in freezer. I found the door gasket was not contacting the cabinet and after adjustment the issue was resolved. I installed plug p/n W10830982 No leaks observed during service.

"CHW9150GW1 Arrived to install parts. I tested the coin changer and found that after several minutes, the D5 would come back. Following the MFG technical guide, for the specific issue, the UI will be required. Office to order part. Tech GCO. No leaks observed during service. ; ordrng 1 W11455205 (UI) and 1 GCO (GCO)"

WED500CMW0 Arrived to inspect noise. I found the lint catcher chute and lower attachment had been smashed into the blower wheel. I was able to correct the misalignment and the issue was resolved. Operational test good.

KRFC704FPS06 Arrived to install part. I removed and replaced the ice maker and tested. It cycled as designed and dispensed water into the ice mold. No leaks observed during service.

WRT549SZDM06 Arrived to inspect ice in freezer. I found the door gasket was not contacting the cabinet and after adjustment the issue was resolved. I installed plug p/n W10830982 and sealed the cabinet as required with MFG adhesive. No leaks observed during service.

"MVW8230HC0 Arrived on site for unit not powering on. Upon arrival, proceeded to check voltage to input power on control and displaying 123V. Proceeded to replace W11426291 control. Unit powered on however buttons do not respond. Attempted to reseat all connections but no change. In addition, customer had clothes in tub with lid locked. Manually opened lid and proceeded to replace W11457841 strike. Ordering W11478527 UI and W11426291 control as backup. No water leaks detected at this time. Office to reschedule ; ordrng 1 W11426291 (Control) and 1 W11478527 (UI)"

"WED4815EW0 Arrived on site for unit not heating. Upon arrival, proceeded to check terminal block voltage and found it was correct. Proceeded to inspect all fuses, cut offs and element found hi limit thermostat to be open. Proceeded to replace 279816 Hi Limit stat and WP3392519 thermo fuse. Tested unit and now unit is functioning as designed."

"WED5620HW2 Arrived on site for unit producing foul smell. Upon arrival, customer presented clothing items after it was washed and dried. The item smells like organic, non toxic handmade soap. Customer is using a non toxic, natural detergent that contains coconut oil and other non toxic items. Proceeded to recreate the smell by washing and drying clothes and confirmed it did not smell when removed from dryer. Maintenance cleaned out dryer duct and outer duct and also swapped a new dryer from another unit. Customer uses dryer balls. Spoke with Chris at Whirlpool techline SR# 7740263260 stating that a dryer does not produce any smell. Every detail has been documented with Whirlpool. Unit is functioning as designed. No parts replaced"

"JDPSS244PL0 Arrived on site for unit not filling with water. Upon arrival, checked error codes and found F7E2 motor failure error. Cleared codes. Continued to run diagnostics and found motor not running. Proceeded to replace W11460946 pump and motor. Tested unit and now unit is functioning as designed. No water leaks detected at this time"

"KBSD608ESS01 Arrived on site for FC freezing and ice maker not working. Upon arrival, customer mentioned ice maker will produce slowly and mostly top section of the FC will produce ice buildup. Proceeded to check box temp and was registering 9F, while calling for 0F on UI. All gaskets are sealed with no issues. Suspected ice maker fill tube to have had a splashing effect. Proceeded to replace W11087434 ice maker. Advised customer to set RC flex drawer to produce to enable more cold air into the FC and proceeded to drop temp to -2F in FC. Cleaned condenser coil. Unit is functioning as designed. No water leaks detected at this time."

"Arrived on site for a wash machine that is not starting cycles and is leaking water. Inspected unit and work area. The customer advised that theyve had an issue with water leaking out of the bottom of the basket for a little while now. however, the machine completely stopped running altogether. I gained access underneath and found several components, completely rusted due to water leaking. I found the shield cover broken and the driveshaft underneath wobbling from side to side. I gained access to the back of the unit and did not find any water residue on the top side of the cabinet. I went ahead and test the unit and a normal wash cycle and found the capacitor bars but not allow the motor to turn. I removed the agitator and was able to remove the spanner nut. The unit will need a gearcase, actuator, splash, assembly, actuator, belt, cover shield, agitator, Tabouring, and spanner nut for repair. Ordering all parts and rescheduled the customer to 11/11.; ordrng 1 W10908289 (Agitator) and 1 WPW10531289 (Tub ring) and 1 W11454741 (Gearcase) and 1 W10889172 (Drive motor) and 1 W10721967 (Splutch assembly) and 1 WPW10427633 (Cover shield) and 1 WPW10006384 (Belt) and 1 W10913953 (Actuator) and 1 W11158830 (Capacitor) and 1 WP389140 (Drive block) and 1 WP21366 (Spanner nut)"

"Arrived on site for a refrigerator that is making intermittent. High-pitched noises. Inspected unit and work area. The customer advised that they were unsure as to exactly what the machine was doing but that theyve had the unit make a high pitch squeal at various points. They stated that, since they called in, they have not been able to replicate the same sound, but just wanted to have it checked. I ran the unit through diagnostics and ran through all components. I checked the evaporator fan, air, baffle, compressor, icemaker, and and condenser fan. I could not replicate any abnormal sounds coming from the unit. And I tested the unit several times with no ability to replicate any kind of noises. I did explain to the customer that issue may be with the compressor ramping up to high speed as we have had several complaints about the noises coming from these newer units. I did explain to her that because I could not replicate any noises, They may not have any major issues going on. I found no evidence of any defrost issues within the freezer or refrigerator sections. The unit is working and operating as designed. Call complete. No parts were installed."

Arrived on site to install previously diagnosed part. Inspected unit and work area. I replaced the igniter and tested the unit. Around the unit up to a 350?F bake cycle. I found the unit reach preheat in 14 minutes and allowed the machine to cycle through a full cycle and found temperatures fluctuating properly. I went to change the temperature on the big cycle to 400? and found the temperature at 360?F and slowly rise up to the temperature as well. The unit appears to be working and operating as designed. Call complete. WPW10324262.

Arrived on site to install previously diagnosed part. Inspected unit and work area. I replaced the right rear element and tested the unit. I found the hot surface indicator light turn on and turn off after turning off the burner within 5 to 10 minutes. The unit is working and operating as designed. Call complete. WPW10342780.

"Arrived on site for a washing machine that wont lock the lead. Inspected unit and work area. The customer advised the unit will not start a cycle because it sounds like its trying to lock the lid, but will not. I did confirm the customers complaint and replaced the latch assembly. I found the unit working and operating as designed. Call complete. W11513248."

"Arrived on site to install previously ordered parts. Upon arrival, disassembled unit. Replaced control W11620672, display W11128223, and ribbon W11025616. Found that when connecting harness to control, the red connector on top right near ribbon connector is also failed. Need to order harness. Office to reschedule ; ordrng 1 W11465360 (Harness)"

"Arrived on site for making noise. Upon arrival,ran diagnostics and there are no saved error codes. Ran a vent test and test passed. Inspected blower and is clean and free of build up. Inspected belt and support wheels and are good. Ran a normal cycle and is operating correctly. The only sound found is a small vibration sound from stiff vent hose. Recommend replacing hose with a flex hose. Advised customer to take video of odd noises return. Cannot duplicate issue. Job complete"

"Arrived on site to test unit for cooktop not sitting correctly. Found cooktop not sitting correctly on the right side. Secured cooktop and test all burner and found left front burner not igniting correctly. Found bad igniter, ordering left and right front igniters. Rescheduled for ; ordrng 2 W11666003 (Igniter LF)s"

Arrived on site to test unit for oven not heating. Test unit and found bad control board. Replace control board test unit and oven pre heated to 350?. Unit was not tripping breaker. Unit is not on GFCI.

Arrived on site to test unit for fan staying on after using oven and turning oven off. Test unit and found cooling fan working as designed. Advised customer that cooling fan will stay on till the oven gets under 170? job complete.

Arrived on site to test unit for unit giving F8E4. Found water in drop panel removed water test unit and unit test good job complete.

Arrived on site to test unit for console not responding correctly. Test unit by turning console and and it wouldnt respond correctly. Turned power off then back on to rest and still not responding. Replaced console test unit and unit test good job complete. Unit pre heated to 350?

Arrived on site to test unit for right rear burner continues to ignite when its on. Removed cooktop cover test unit and found loose igniter harness on valve. Secured harness test unit and unit test good job complete.

"Arrived on site to inspect built in microwave shutting off by itself and leaking heat. Upon further inspection, I found the unit sitting on the countertop below the cabinet where it belongs. I found the unit is hardwired and the interior light is on, but the display is blank (photo). Customer advised that they have to cycle power at the breaker to turn it on, but then the display goes blank after a short period of time. I found where the cabniets had been repainted where the paint had began to crack and peel away (photos). I found on the right side of the cabinet the paint is still cracked (photo). I removed the control panel from the unit to gain access to the UI harness and disconnected the harness and reconnected it and the UI powered on. I placed the unit in diagnostics showing error code F2E0-UI disconnected which was from me disconnecting the harness. I cleared the code and tested the unit and it operated as designed; however, while testing the interior light, the display went blank again. I found a dry water stain/ring around the metal at the opening where the door closes. I inspected the inner door panel and gasket and didnt find anything out of the ordinary. I found that the vent trim thats attached to the cabinets at the bottom front of the unit has four quarter inch screws that are hanging up on the bottom of the unit when trying to remove the unit. Also, when the unit is operating, the vent is blowing air out onto the vent trim which is possibly causing the airflow to go back up on the sides. I advised the customer of my findings and am ordering the control panel, inner door, inner door foam, and both door hinges and will return with all prescreened parts. Due to the availability of parts, office to schedule return service. Upon completing repairs, the unit will need to be re-installed and since the unit has been re-wired, the customer will need to contact whoever they had uninstalled the unit to do so. ; ordrng 1 W11598166 (Control panel) and 1 W11684570 (Inner door) and 1 W10359769 (Inner door foam) and 2 W11675306 (Door hinge)s"

"Arrived on site to insect venthood tripping breaker. Upon further inspection, I found the unit plugged in and when I tested it the unit failed to operate. I found the breaker (GFCI) was tripped. I unplugged the unit and cycled power back on and tested voltage at the outlet and got 123V and good polarity. I gained access to the junction box and found the unit wired correctly. I traced the wiring and found the unit properly wired past the junction box. I gained access to the main harness behind the light housing and inspected the blower switch and light switch and compared to the wiring diagram and found the unit correctly wired. As a process of elimination, I disconnected the lights harness and plugged the unit in and the breaker tripped. I unplugged the unit and cycled power at the breaker and reconnected the lights harness and then disconnected the blower harness at the switch (black & blue wires) and plugged the unit in and the breaker tripped. I reconnected the black & blue wires at the blower switch and disconnected the ground wire to the motor and retested and the unit breaker did not trip. I reconnected the ground wire and found a non GFCI outlet and using my extension cord, I plugged the unit into the extension cord to the non GFCI outlet and tested and the unit operated as designed. I found that the ground to the motor is what is causing the breaker to trip; possibly the motor windings. I contacted techline and spoke to Joe and advised of the complaint, my testing/findings and based off my testings of isolating the lights and blower, Joe agreed that the motor is bad and needs to be replaced. Joe documented to the Safety file (7740230429) and created an SR#7740263855 for engineering. I am ordering the blower and scheduled return service for 11/11/24. Unit left unplugged for safety; ordrng 1 WPW10293966 (Blower)"

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found both compartments cool, but not cooling properly. I found the FC evap cover engulfed in frost/ice (photo). I placed the unit in diagnostics and tested the defrost thermistor and heater and found the thermistor has failed and the element/heater failed to come on. When I went to check the parts sent with me, I found the defrost harness doesnt have the thermistor with it. Also, I found the water filter is stuck in the housing due to the releasing arm being broken. I am ordering the thermistor, filter housing, defrost heater and will return with all prescreened parts. Scheduled for 11/09/24, but ordering a CNOTE-PLACE ON CANCELLATION LIST. No water leaks observed during service. RETURNING TECH TO REPLACE THE HV CONTROL, DEFROST ELEMENT, DEFROST HARNESS WITH THERMISTOR AND FILTER HOUSING-LS. ; ordrng 1 WPW10384183 (Thermistor) and 1 W11162042 (Filter housing) and 1 WP2323198 (Defrost heater) and 1 CNOTE (PLACE ON CANCELLATION LIST)"

"Arrived on site to inspect washer not starting. Upon further inspection, I found the unit with clothing and water in the tub and the UI flashing. I tilted the unit back and found the drain pump,harness damaged (photo). I was able to get the drain pump to turn on and drain the water out and then repaired the damaged drain pump harness. Placed the unit in diagnostics showing error code F9E1-long drain and cleared the code and tested. Unit is operating as designed. No water leaks observed during service, job completed. No part due installed."

"Arrived on site to inspect refrigerator doors not level. Upon further inspection, I found the unit is not leveled. I leveled the unit and adjusted the right RC door to match the height of the left FC door and tested operations. Unit is operating as designed. I advised the customer that due to the unit being on all four rollers, they might want to place a wedge do some sort in front of the front rollers to keep the unit from rolling forward when they open the doors. No water leaks observed during service, job completed. No parts installed."

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I was to remove and replace the unit tub springs and shocks. Upon arrival, I tested the unit and it operated as designed. I pulled the stacked units out of the closet and gained access to the shocks and springs and found they were good. Previous tech found one shipping bolt not removed. When I tested the shocks by moving the drum assembly around, the back shocks were making a squeaking noise which eventually goes away once the unit gets into a full spin. The tenant pointed out the noise and I advised it was normal. I removed and replaced the rear shocks and retested and the unit continued to operate as designed. Reassembled the unit and placed it back in the closet and tested with a load and on a quick cycle and the unit continued to operate as designed. I advised the front office of the repairs and the unit is operating properly. No water leaks observed during service, job completed. W11316766-2x"

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the main control and calibrated the unit. Tested in diagnostics and unit is operating as designed with no error codes shown. No water leaks observed during service, job completed. W11607637"

"Arrived on site for loud noise. Diagnosed noise from condenser fan,adjusted fan motor on housing,fan shroud and blade powered unit on noise no longer present ."

"Arrived on site. Replaced defective fresh food thermistors on evap and side wall,replaced main control and ui,powered unit on ran diagnostics all test passed. W11512401,w11620204 and 2 w10316760"

"Arrived on site for frost in freezer and door issues. Found tracks not full opening and retracting,found some frost build up in freezer section,removed door and drawers,found large gaps between liner and cabinet,replaced defective tracks,added sealer to liner gaps,reassembled unit checked door operation good. W11658402"

"Arrived on site. Replaced filter housing,turned on water supply no leaks at housing or tubing. Tested water dispenser good flow installed old filter weak flow,removed filter good flow customer will need to replace there old filter. Used wpw10121140"

Arrived onsite for unit not powering on. On arrival tested and unit powered on with no problem. Ran diagnostics and found no stored error codes. Ran auto test and all components passed. Could not duplicate any issue. Unit is functioning properly. Job complete. No parts used.

"Arrived onsite for unit not max ice. Found no water to ice maker. Pulled unit for supply inspection and found water on the floor underneath unit. Found tube to ice maker broken. Turned supply off and unplugged unit for safety. Also notified maintenance of water, took pics. Ordering Fill tube for ice maker. Office to reschedule ; ordrng 1 W11181718 (Fill tube)"

"Floor damage took pic. Arrived onsite for unit tripping breaker. Installed correctly and polarity and supply voltage are correct. Per service pointer and Whirlpool protocol, replaced both elements and control. Proceeded with burn off at 500 degrees. Unit heated with no issues during burn off. If symptoms persist recommend builder replace the breaker. Job complete"

Arrived onsite for unit making noise while evaporator fan is running. Found fan shroud vibrating against evaporator cover. Used Permagum to pad the fan shroud. Tested and unit is now functioning properly. Job complete

"Arrived on site for oven tripping breaker. Checked voltage coming in. 124v, 124v, 235. Easy side to ground is 124, 124, then zero from neutral. At control sesnor reading 1.1k from pr-pr. Found power cord kinked. Unkinked. Replaced bake element, broil element and control. Verified operation. Bake element pulls 8 amps. Broil pulls 12 amps. W11447783, WPW10583047, W11594271"

Arrived on site for ice maker arm falling off. Found bail arm ah going and fill cup part has bent off. Replaced Icemaker. Verified operation. Call complete. W11542654

"Arrived on site for dishwasher not moving water. Customer says it fills and drains but nothing else. Found f4e3, f2e1. Rand diagnostics and confirmed motor is not turning. It is getting correct voltage. Replaced pump and motor assembly. Verified operation. Call complete no leaks."

WMH31017HS10 Arrived to install parts from previous tech.On arrival maintenance told me that they already swapped otr microwave and the one that needs to be worked on is in a room they are quarantining. Office to reschedule for return visit. Returning parts for repair.; O-emld tckt

"MFI2568AES Arrived on site for a refrigerator not cooling in either compartment. On arrival found refrigerator unplugged as soon as I plugged it in the display was flashing lights like at a disco party and the ice door was opening and closing by it's self. Nothing was working further inspection after removing cover off the main control and unplugging compressor plug refrigerator stopped flashing lights. I plugged back in and compressor turned on and stayed on didn't see any frost pattern. Product is semi working at this moment but it will need a new main control and a sealed system repair also gasket on right side of RC needs to be replaced. Ordering part#s W11378944,W10160407, 12002730, wpw10143759, and w11506635. Office to schedule for client. ; ordrng 1 W11378944 (Gasket) and 1 W10160407 (Compressor) and 1 12002730 (Evaporator) and 1 Wpw10143759 (Uv drier) and 1 W11506635 (Access valve)"

WRS325SDHZ05 Arrived on site for a refrigerator not making ice. On arrival client said icemaker is working client changed filter and then icemaker stopped working. Client then flipped icemaker back on and now it works. Further inspection found the door on the water filter housing was not working correctly it would not eject the filter out . I reattach housing door now it's working as it's designed no water leaks visible from watersupply no parts used.

KOCE500ESS22 Arrived on site for a F2E1. On arrival verified error code that was the only error code erased looked for any lose wires. Further inspection found control panel had a lose connection that fell off the control . Replaced part#w11600634 tested product works as it's designed.

WRS315SDHZ17 Arrived on site for a refrigerator making loud sounds. On arrival found refrigerator working correctly. Temperature RC38 degrees FC 2 degrees further inspection found water dripping from the icemaker water tube. I used permugum and sealed water tube from leaking water . Water flow good no leaks no contact with permugum product works as it's designed no parts used no water leaks visible from watersupply.

WDF332PAMS0 Arrived on site for a dishwasher not heating. On arrival client said there was no heat. Ran diagnostics no error codes checked amps 8.10 amps draw uploaded photo heater is working correctly. Recommended client to use rinse aid client said she never had to use rinse aid in the pass. Nothing is wrong with the dishwasher product works as it's designed no water leaks visible from watersupply.

"Arrived on site ,replaced control W11607637. Ran calibration and diagnostic wash . All checked normal. No water leaks detected at time of service job complete"

Arrived on site for washer staying in drain mode . Tried start reset but unit still draining. Pressure hose and harness in normal condition. Found pressure switch on control has failed . Replaced control W11607637. Ran calibration and diagnostic wash test . All checked normal. No water leaks detected at time of service . Job complete

"Arrived on site for washer making noise in spin cycle. Ran diagnostics, no error codes . Washer making scraping noise in spin . Found oil on cabinet and on stator/rotor . Will need gearcase , also ordering stator rotor clutch ,slider . No water leaks detected at time of service ,no parts installed return set 11/11 ; ordrng 1 W10902814 (Wash plate) and 1 W10915700 (Stator) and 1 W10915701 (Rotor)"

"Arrived on site for otr microwave tripping breaker . Found switches on both interlocks falling . Replaced both interlocks and filter board due to 20a fuse blown . W11197766,WPW10531156. Unit is functioning normally . Heating up to WP specks . Job complete"

Arrived on site for otr microwave not heating . Found diode shorted out . Replaced diode W11256462. Microwave is heating to wp specs . Job complete

"Arrived on site replaced drain pump ,gearcase , slider ,rotor W11449841, W10734521, W11260238, W11396717. Also found drain hose too far down the stand . Ran diagnostics all checked normal. No water leaks detected at time of service . Job complete"

"Apt 21106 Arrived on site for washer making a noise when starting to spin . Ran diagnostics and found unit would squeak for a moment when ramping up to high spin . No error codes . Replaced cam ,actuator,belt W11239857, W11481722, W10721967. . Reran diagnostics all checked normal. Unit no longer making squeak . No water leaks detected at time of service. Job complete ."

"On arrival verified complaint of freezing evap cover. Frost pattern is good, evap fan is functioning and defrost heater is working. Unit was in defrost on arrival. On inspection found evap cover not sealing correctly as it is missing clips. Spoke to TL 7740263418 need to order new evap cover, customer will leave unit off and empty as they will be leaving town multiple times and unavailable for our scheduling until 12/10 ordering evap cover assy wpw10388268; ordrng 1 WPW10388268 (Evap cover)"

On arrival verified complaint of filling and draining and not running cycle. Ran error code and got f8e1 long fill. Ran diag and valves all work correctly. Replaced main control as pressure sensor may be incorrect. Ran quick cycle and confirmed proper function. Job complete installed w11627413

"On arrival verified complaint of unbalanced and basket shakes when moved by hand. Advised basket floats and is able to be moved by hand. Visual inspection found unit is not leveled. Leveled correctly and ran diag. Found no error codes and all functions are correct. Visual inspection of rotor, stator, and gearcase found no issues. Unit is working as designed. Job complete no parts installed no leaks detected during service."

On arrival verified complaint of unit making noise. Ran diag cycle and found wash motor rattling like it is hitting something. Opened motor and found filter is broken and shattered. Replaced sump assy and unit is no longer making noise. Job complete no leaks detected during service. Installedwpw10591570

"On arrival verified complaint of broken knob and console needing to be replaced. Installed new console and bezels. Installed new knob and will need to collect from CC on file. Verified function of unit. Job complete installed console w11564647, knob w11687171, and 5x bezels w11131701."

"Arrived on site to test unit for ice not dispensing. Upon arrival customer stated unit will not dispense ice and light is not illuminating. Tested unit, found motor and coupler are stripped. Unit will need a new ice dispenser motor, coupler, and light. Valve also may be necessary due to ice clump in the ice container. Will need to order parts required. Ordering parts, no parts installed, rescheduled for 11/09.; ordrng 1 W11527432 (LED module) and 1 W11185686 (Ice container)"

"Arrived on site to test unit for not advancing through the cycle. Upon arrival customer stated after cycle was complete the drain pump did not disengage. When it eventually disengaged and a new cycle was started, it wouldnot progress and unit would start to constantly drain again. Had to unplug the unit.Applied power to the unit, drain pump immediately engaged. Inspected pressure hose, found no kinks, punctures or restrictions. Pressure switch on the control has failed. Will need to order control for return visit before finishing diagnosis. Ordering part, no parts installed, rescheduled for 11/09.; ordrng 1 W11607637 (Control)"

"Arrived on site to replace previously diagnosed parts. Replaced control (WPW10589838), power supply board (WPW10453401), UI (W10864261) and evaporator fan motor w/ harness (W11032800). Tested unit, all components are properly engaging and unit is now running as designed. Advised customer to place a bottle of water into the FC, once bottled is frozen solid unit is good to use. No leaks detected, job complete."

"Arrived on site to replace previously diagnosed part. Replaced valve (WP8182862) and tested, valves are now shutting off properly. Unit is running as designed, no leaks detected, job complete."

"Arrived on site to test unit for whining noise. Upon arrival customer stated that the noise only happened a handful of times and it does not happen every cycle. Usually happens during the spin portion of the cycle.Upon entering diagnostics found no stored error codes. Started a diagnostic cycle and no noise was present, all components were properly engaging. Inspected under the unit and found some wear on the belt and cam. As precautionary, replaced cam (W10721967), actuator (W11481722) and belt (W11239857). Tested unit, all components are properly engaging and unit is running as designed. Advised customer that if the noises return to capture it on video so we can better pinpoint where it may be coming from. No leaks detected, job complete."

"Arrived on site to test unit for leaking water line. Upon arrival customer presented issue, fill tube has torn causing a leak on top of the cabin.Verified leak, replaced fill tube (W11415785) and cycled ice maker, unit went through a harvest and fill the tray, fill tube no longer leaking. Unit temps are also incorrect, FC at -5? and RC at 43?. Set temps to FC 0? and RC 38?. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to replace previously diagnosed parts. Defrosted evaporator coil and replaced defrost heater (W11626107) and thermistor (W11629268). Assembled unit and tested, unit is starting to cool and all components properly engaging. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site for freezer not cooling, on arrival confirmed issue and found unit getting 120v but control board leds wouldnt turn on even though freezer compartment ligt turned on. Found W11648346 control failing and ordering part office to reschedule once availability of part is known.; ordrng 1 W11648346 (Control)"

Arrived on site for refrigerator leaking water from ice maker. On arrival confirmed issue and found water valve had leaked water down into ice bin and overfilled bin. Replaced valve wpw10341329 and tested dispenser and ice maker. Found no leaks and 7nit working as designed. Call complete

"Arrived on site for range tripping breaker during preheat cycle of bake only. On arrival confirmed issue and found correctly wired terminal with 243(L1-L2), 121(L1-n), 121(L2-n), 0(g-n). Replaced w10856603 broil element, wp975570 bake element, and w11548749 control, then tested oven on 500 degrees bake for 30 minutes and instructed customer on how to prevent tripping of breaker using broil setting to train breaker to handle amp drawer. Call complete"