Service History 284

Near Round Rock, TX 78681
David S
Job Details: 01/25/2021
REFRIGERATOR GE PSS26MSTDSS Arrived on site for ice maker not cycling. I put the ice maker into a harvest cycle and it went through and filled with ice. I spoke to the customer and they stated it would only go through one cycle and stop. I found the freezer at 0 degrees. I replaced the ice maker. Please allow 24 hours for the ice maker to cycle properly.
Near Austin, TX 78738
Brandon
Job Details: 01/25/2021
REFRIGERATOR WHIRLPOOL GI6SARXXF02 "Arrived on site for customer complaint of unit leaking, found leak coming from clog in drain line, I removed clog, unit tested good."
Near Manor, TX 78653
Scott
Job Details: 01/25/2021
RANGE AMANA AER6303MFB2 Arrived on site for f9 error code . Found power cord not installed properly. Corrected wiring . Tested rang preheating normal. Job complete
Near San Marcos, TX 78666
Andrew
Job Details: 01/25/2021
WASHER WHIRLPOOL RTW4516FW2 "Arrived on site to test unit for not draining and wrapping clothes around agitator. Found water level switch was bad causing water to fill more than necessary and not draining. Replaced control with built in water level switch, tested unit, unit is now operating as designed. No leaks detected at time of service. Job complete."
Near Austin, TX 78725
Matthew
Job Details: 01/25/2021
REFRIGERATOR FRIGIDAIRE FFHB2750TS0 Arrived onsite for ice maker not functioning properly. Upon arrival customer had ice bin out and ice maker off. Ice tray was empty so ran diagnostics to test fill. Fill ran successfully and no evidence of any overfill or leak. Could see ice buildup in far rear of housing near auger motor. Disassembled unit to inspect. No signs of leaking fill tube and ice maker drain was not clogged. Could not find any issues that would have caused the buildup. Reassembled unit and tested again. No leaks present at this time. Ice tray filled properly. Customer should monitor issues. Is issues persist customer will need to have unit accessible and pulled from current location to further inspect fill tube. Job complete
Near Lakeway, TX 78734
Brandon
Job Details: 01/25/2021
ICE MACHINE KITCHENAID KUID508HPS00 "Arrived on site for customer complaint of unit not producing ice, found recirculating pump not pumping, I replaced pump, still not pumping, found failed control, ordering control. ; ordrng 1 W11325175 (Pump) and 1 W11034363 (Control)"
Near Cedar Park, TX 78613
David S
Job Details: 01/25/2021
MICROWAVE JENN-AIR JMW2430IL03 Arrived on site to install previous diagnosed part. I gained access to the console and replaced it with new. I powered the unit on and programmed it for the correct model number. I tested the unit and it is working as designed. Job complete.
Near Austin, TX 78750
Justin
Job Details: 01/25/2021
WARMING DRAWER KITCHENAID KOWT100ESS00 Arrived on site for warming drawer not getting hot. I gained access to heating element and fuse. Both ohmd out good. I found 120V going to control indicating bad control. Installed new control and tested unit. Unit now warming up and has 120V to heating element. Unit now working as designed. Call complete.
Near Round Rock, TX 78665
Jimmy J.
Job Details: 01/25/2021
VENTHOOD WHIRLPOOL uxt5530aas1 Arrived on site for LIGHTS KEEPS GOING OUT AND THEY'VE BEEN REPLACING IT BUT IT KEEPS POPPING BULB. Found bulb housing was not connected all the way. Connected fully and installed new bulb. When light was turned on a small amount of smoke started coming out of the housing. Ordering a new bulb housing to complete repair. ordrng 1 WPW10562734 (Bulb housing)
Near Austin, TX 78731
Kevin
Job Details: 01/25/2021
MICROWAVE WHIRLPOOL WMH31017HS6 "Arrived on site and inspected microwave and found door is damaged, after replacing door microwave is now complete, job complete"
Near Cedar Park, TX 78613
Tommy
Job Details: 01/25/2021
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived onsite for unit freezer light out. Upon arrival found unit door switches operating as designed. Freezer light was still out. Replaced and tested. Unit is now operating as designed. Job Completed.
Near Pflugerville, TX 78660
Kayman
Job Details: 01/25/2021
WASHER MAYTAG MVW6230HW1 Arrived onsite for washer making loud noise during wash. Upon inspection I found that when in agitation the unit is making a rubbing noise consistent with a faulty Gearcase. I inspected all of the components and found that in diagnostics all functions passed. The unit will need a new gear case for repair. I am ordering a gear case (W11423758) splutch (W10721967) shifter (W11481722) belt (W11239857) just Incase. Office to R/S due to part availability. ; ordrng 1 W10721967 (drive pulley) and 1 W11239857 (belt) and 1 W11423758 (GEAR CASE) and 1 W11481722 (SHIFTER )
Near Georgetown, TX 78628
Jonathan
Job Details: 01/25/2021
DRYER WHIRLPOOL MEDB855DC4 "Arrived on site to install previous diagnosed part. Gained access to blower wheel, removed damaged blower and installed new. Assembled unit and tested operation. All tested good."
Near Cedar Park, TX 78613
David S
Job Details: 01/25/2021
WASHER SAMSUNG wf218anb/xaa Arrived on site for washer having water at the end of the cycle. I tested the water valves and drain pump. I found them working as designed. I inspected the drain pump and found no blockage or debris in the filter. I ran a rinse and spin cycle. I found the unit forming lots of suds even though no soap was used. I spoke to the customer about running a couple of cleaning cycle on high heat with either vinegar or afresh. The standing water at the end of the cycle is all the suds breaking back down into water after the spin cycle has completed. Job complete.
Near Austin, TX 78745
Leonardo
Job Details: 01/25/2021
DISHWASHER KITCHENAID KDFE104DSS3 Arrived on site to test unit for not washing and brown dust. Test unit and found bad sump and motor and upper and lower rack rusting making brown dust. Ordering heating element office to reschedule. ; ordrng 1 W10703867 (ELEMENT ) and 1 W10728159 (LOWER RACK ) and 1 WPW10350382 (UPPER RACK ) and 1 WPW10605057 (SUMP AND MOTOR )
Near Liberty Hill, TX 78642
Lou
Job Details: 01/25/2021
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site to inspect dishwasher not drying. Upon further inspection, I found the customer not using rinse aid as dispenser was dry. Placed unit in diagnostics showing no error codes. Continued testing and using my multimeter, I tested amp draw to the components at the black wire in the junction box. I found that all components are operating as designed and the element is showing 7-9amps during wash and dry cycles. I made recommendations for use & care, as well as, detergent and rinse aid use. No water leaks observed during service, job completed."
Near Luling, TX 78648
Noah D
Job Details: 01/25/2021
WASHER WHIRLPOOL MVWB850YW0 "arrived on site to inspect washer for loud grinding noises, upon inspection found the washer did make a low grinding noise while spinning, checked all areas and found the bearing will need replacement. Will need to order to complete. Office to reschedule ; ordrng 1 2HOURS (2HOURS ) and 1 W10820039 (HUB)"
Near Austin, TX 78704
Jacob
Job Details: 01/25/2021
COOKTOP WHIRLPOOL JGD3430GS00 Arrived onsite for knobs being out of place. The manifold is not sitting correctly causing the knobs to be slightly out of place. Called tech line. Got sr#7729819767. Ordered part. Office to reschedule ; ordrng 1 REQUEST (2HR) and 1 REQUEST (2MAN) and 1 W10907218 (manifold)
Near Austin, TX 78735
Leonardo
Job Details: 01/25/2021
DISHWASHER KITCHENAID KDFE104DSS0 Arrived on site to test unit for burning smell test unit and found melted board and wire harness.
Near Georgetown, TX 78626
Tommy
Job Details: 01/25/2021
OVEN WHIRLPOOL WOD51EC0HS02 Arrived onsite for unit bake not turning off. Upon arrival found unit control bake relay was having intermittent failure. Replaced control and tested. Unit is now operating as designed. Job Completed.
Near Austin, TX 78717
Justin
Job Details: 01/25/2021
REFRIGERATOR KITCHENAID KRFF707ESS01 Arrived on site for refrigerator which would intermittently stop working. Upon arrival customer stated the issue now is the PO error code keeps flashing on UI and the ice maker no longer works. On the prior visit the issue was the lights and cooling would intermittently go out and would not turn back on unless power was cycled. Customer stated they did have a power outage and surge recently. I found a bad control and UI and replaced both. Error code went away and unit kicked on. Found unit working as designed. Call complete.
Near Manor, TX 78653
Scott
Job Details: 01/25/2021
MICROWAVE WHIRLPOOL WMH32519HZ5
Near Cedar Park, TX 78613
Justin
Job Details: 01/25/2021
WASHER WHIRLPOOL WFW5620HW0 Arrived on site to install previously diagnosed parts. Installed new ACU and UI. Both parts were authorized for replacement. Tested unit and unit is now working as designed. Call complete.
Near San Marcos, TX 78666
Richard
Job Details: 01/25/2021
DRYER GE DBXR453GT5WW Arrived onsite for the dryer not working or turning on. During testing found that it was unsafe to fix and work on. Dryer is really old. I did not feel comfortable working or fixing the dryer. Advised customer on situation and they were ok with it.
Near Leander, TX 78641
Lou
Job Details: 01/25/2021
REFRIGERATOR KITCHENAID KBFN502ESS02 "Arrived on site to inspect refrigerator grill damaged. Upon further inspection, I found the grill had a dent in the upper middle area. I removed and replaced the grill. Also found the right RC door upper utility bin door hinge broken. I am ordering the bin and D2C. No water leaks observed during service.; ordrng 1 W10798556D2C (Utility bin)"
Near Pflugerville, TX 78660
Kayman
Job Details: 01/25/2021
RANGE WHIRLPOOL WFC150M0EB4 Arrived onsite for range with burners cycling off and not able to cook properly. Upon arrival I called techline and we found that the middle push tabs in the burners are getting stuck when the burner heats up. They recommended replacing all burners. they gave me SR#7729817670. Ordering RF and LR (W11396792) x 2 and LF and RR (W11396790) x 2. Office to R/S due to part availability. ; ordrng 1 W11396790 (BURNER ) and 1 W11396792 (BURNER)
Near Round Rock, TX 78665
Jimmy J.
Job Details: 01/25/2021
DRYER WHIRLPOOL MED7230HW0 Arrived on site for The sensor for dry clothes is not working properly. I set it to the most dry option and As the dryer spins a noise from something hits the right side. Brand new dryer. Placed in diagnostics and no error codes came on. Found loose connection on main control. Ran temps and timed dry heated to 175. Ran other cycles that use the drynes sensor and they heated up to 135-150. Dryer now heating as designed. Job completed.
Near Leander, TX 78641
Tommy
Job Details: 01/25/2021
WASHER WHIRLPOOL WET4027HW1 Arrived onsite for previously diagnosed parts upon arrival replaced control and calibrated. Tested unit found unit still would not drain. Unit is stacked and will require two man to get underneath to inspect unit drain pump. Office to reschedule. ; O-emld tckt
Near Buda, TX 78610
Leonardo
Job Details: 01/25/2021
RANGE MAYTAG MGR6600FZ1 Arrived on site to test unit for cooktop paint rusting. Replaced cooktop test unit and unit test good job complete.
Near Dale, TX 78616
Richard
Job Details: 01/25/2021
DRYER MAYTAG MED7230HW1 Arrived onsite for the dryer not heating properly. Ran diagnostics and found no error or issues with the dryer. Checked temperatures and they are good. Air flow is good as well. Advised customer on care and use . Complete
Near Buda, TX 78610
Leonardo
Job Details: 01/25/2021
MICROWAVE WHIRLPOOL WMH32519HZ4 Arrived on site to test unit for unit not heating correctly. Test unit and found bad diode. Replaced diode test unit and unit test good job complete.
Near Georgetown, TX 78628
Jonathan
Job Details: 01/25/2021
DISHWASHER WHIRLPOOL WDF520PADM8 "Arrived on site dishwasher not drying dishes. Inspected unit and work area. Insulated of unit is correct. Found rinse aid container empty. Performed diagnostics mode, no error codes. Monitored test cycle and checked amp draw to element and found 7.5 amps. Checked for hot temperatures at end of test cycle. Spoken with on user care guide and rinse aid. All tested good, no water leaks detected."
Near Austin, TX 78702
Wesley
Job Details: 01/25/2021
WASHER WHIRLPOOL WTW4616FW2 "Arrived onsite and found unit hot water supply broken. Restored hot water supply. Unit is now operating as designed. Advised customer on repair, all checks good.
Near Georgetown, TX 78626
James
Job Details: 01/25/2021
DRYER WHIRLPOOL WED75HEFW0 Arrived on site and tested operation. Found very loud rattling and vibration from unit. Accessed internal components and found blower wheel clogged with lint. Cleared lint and tested operation. Found noise had stopped but came back after a heat cycle had run. Found vibration caused by the frame being out of square. Leveled unit as best as possible but vibration comes and goes based on temp of unit. All functions test good. Job complete
Near Jarrell, TX 76537
James
Job Details: 01/25/2021
DISHWASHER WHIRLPOOL WDF130PAHB0 Arrived on site and tested operation. Ran diagnostics and found no faults. Found unit passed all tests and all functions test good at end of cycle. Instructed customer on best practices for optimal drying. Unit does not have a rinse aid dispenser to assist in drying. Unit operating as designed. Job complete
Near Austin, TX 78728
Justin
Job Details: 01/25/2021
DISHWASHER WHIRLPOOL WDF520PADB3 Arrived on site for a dishwasher not draining. Upon arrival the dishwasher was unplugged and the breaker to the unit would continue to pop. I found it was an electrical issue and could not continue with diagnosis of dishwasher. The breaker was also out at the range. Tenants stated they had an electrician out already and the electrician said it was a breaker issue.
Near Cedar Park, TX 78613
Tommy
Job Details: 01/25/2021
REFRIGERATOR FRIGIDAIRE FGHF2366PF2 Arrived onsite for refrigerator not receiving water. Upon arrival found unit valve had failed customer approved . Also upon replacing valve found unit had reservoir frozen due to water sitting in it. Thawed out line and tested unit is now operating as designed. Job completed .
Near Kingsland, TX 78639
Cliff
Job Details: 01/25/2021
ICE MACHINE JENN-AIR JIM159XYRS0 Arrived on site to diagnose an ice machine that is leaking. Tested unit and found plug in garbage disposal not remove preventing ice machine from draining properly. Removed plug from garbage disposal and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Near Georgetown, TX 78628
Jonathan
Job Details: 01/25/2021
MICROWAVE WHIRLPOOL WMH32519HZ5 "Arrived on site for microwave venthood fan motor making noise. Inspected unit and work area. Gained access to fan assembly. Found object interfering with fan blade. Removed object and inspected for possible damage, none found. Tested fan motor and heating operations. All tested good."
Near Hutto, TX 78634
Jimmy J.
Job Details: 01/25/2021
DISHWASHER MAYTAG MDB9959SKZ0 Arrived on site for Water Remains at End of Cycle - Dishwasher Placed in diagnostics and got F8E2 (fill valve failure). Checked for connections at the control to fill valve and were good. Ordering main control to return and complete the repair. No leaks detected. ; ordrng 1 W11410063 (Control)
Near The Hills, TX 78738
Brandon
Job Details: 01/25/2021
REFRIGERATOR WHIRLPOOL JF36NXFXDE01 "Arrived on site for customer complaint of lights not working, found failed module, I replaced module unit tested good.
Near Austin, TX 78724
Matthew
Job Details: 01/25/2021
MICROWAVE AMANA AMV2307PFB4 Arrived onsite for microwave error code. When trying to start unit display will flash F1E4 error. Removed control to check connections and found frame to be damaged. Called tech line for assistance. Unit door is not making contact due to the damage and causing the error SR #7729820075. Took pictures of damage.
Near Leander, TX 78641
Jonathan
Job Details: 01/25/2021
WASHER WHIRLPOOL WFW6620HC0 "Arrived on site for washer making a tapping noise. Inspected unit and work area. Found a set of keys in door bellow (see SD-QuickPic). Performed diagnostics mode and found error code F0-E5, off balance load. Cleared error and ran spin cycle in manual test mode. Ran automatic test cycle. All operations tested good, no water leaks detected."
Near Georgetown, TX 78633
James
Job Details: 01/25/2021
RANGE WHIRLPOOL WCG51US0DS00 Arrived on site and tested operation. Found small flames on front left burner are the ignition port flames which is normal. Attempted to replicate the right rear burner constantly sparking and found to be working properly checked harness and found to be good. Unit functioning properly at time of service. Job complete
Near Austin, TX 78731
Kevin
Job Details: 01/25/2021
MICROWAVE KITCHENAID KOCE500ESS05 "Refer call back to whirlpool, Arrived on site and found customer is experiencing very intermittent experience where microwave is running but there is no fan or magnetron noise. At this time microwave is working properly during service call. Found saved error code F6E6 for communication error. Spoke with tech line and they said the error is unrelated to the customers experience due to the in frequency of of the experience, one out of 50 uses, tech line does not recommend replacing any parts.
Near Marble Falls, TX 78654
Cliff
Job Details: 01/25/2021
REFRIGERATOR KITCHENAID KRMF606ESS01 Arrived on site to diagnose a refrigerator that is turning off randomly. Found UI not operating properly. Replaced UI and tested unit. Found all is working properly at this time. No leaks were found at time of service
Near Cedar Park, TX 78613
David S
Job Details: 01/25/2021
WASHER WHIRLPOOL WTW8900BC0 Arrived on site for washer not draining. I inspected the unit and work area. I found standing water in the washing machine. I entered diagnostics mode and activated the drain pump. I could not hear it humm. I gained access to the control and checked resistance to the drain pump. I found resistance within range. I tested voltage from the control to the drain pump and I found no voltage. The unit needs a control to complete the repair. . I am ordering the control and both hinges just in case. The office will reschedule when we have an eta on the parts. I spoke to customer about parts availability and they understood.; ordrng 1 W10761026 (cntrl-elec) and 1 W10842413 (hinge) and 1 W10842414 (hinge)
Near Buda, TX 78610
Leonardo
Job Details: 01/25/2021
DISHWASHER KITCHENAID KDTM404KPS0 Arrived on site to test unit and found damaged panel and upper adjuster broken. Replaced all parts test unit and unit test good job complete.
Near Austin, TX 78758
Justin
Job Details: 01/25/2021
COOKTOP KITCHENAID KICU509XBL00 "Arrived on site to install previously diagnosed parts. Found I had two 7 hot plates and two 10 hot plates with me. I need one 10 hot plate, two 7 hot plates , and one 6 hotplate. Ordering correct 6 hotplate. One of the 10 hot plates was also damaged in box. Office to reschedule. ; ordrng 1 W10396547 (6” hotplate)"
Near Austin, TX 78737
Leonardo
Job Details: 01/25/2021
OVEN KITCHENAID KODE500ESS04 Arrived on site to replace convection fan motor and element and baffle. Replaced all parts test unit by heating to 500° and didn’t hear any noise. Job complete
Near Leander, TX 78641
Lou
Job Details: 01/25/2021
VENTHOOD WHIRLPOOL UXT4130ADS2 "Arrived on site to inspect venthood rattling on high speed. Upon further inspection, I found the fan cover, that had been repaired recently, had come undone again. Using a metal screw, I secured the cover to where it wont rattle any further. Tested the fan on low and high speeds and the unit is operating as designed. Job completed."
Near Dripping Springs, TX 78620
Brandon
Job Details: 01/25/2021
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Arrived on site for customer complaint of upper rack falling down, found adjusters needed replacing. ; ordrng 1 W10712395 (Adjuster kit)"
Near Austin, TX 78717
Justin
Job Details: 01/25/2021
MICROWAVE KITCHENAID KEMS309BSS01 "Arrived on site for wall oven not turning on. I gained access to main control and appliance manager and found main control getting voltage. In the middle of checking voltage the unit actually powered back on. The unit flashed an F6E8 error code for a bad appliance manager. I found a bad MW appliance manager. I let customer know we need to replace the part but could also need to replace UI. . ; ordrng 1 W10915648 (MW Appliance Manager)"
Near Austin, TX 78731
Justin
Job Details: 01/25/2021
OVEN GE JKS30000SN1SS Arrived on site for wall oven with no power. Upon further inspection I found UI not coming in and no response to anything. Gained access to control and found voltage going to it but not responding indicating bad control. Going to have to replace control to further diagnose. Also ordering UI to replace. Office to reschedule.; ordrng 1 Research (Need UI) and 1 Autho (Autho on both parts)
Near Austin, TX 78745
Leonardo
Job Details: 01/25/2021
DISHWASHER GE DDT595SSJ0SS Arrived on site to test unit for unit not starting. Test unit and found bad latch. Tried calling landlord and not answer or call back. Will need to replace latch but can’t test unit so there could be more like bad wash motor or drain motor or control board.
Near Leander, TX 78641
Lou
Job Details: 01/25/2021
VENTHOOD WHIRLPOOL UXT5236BDS1 "Arrived on site to inspect venthood making a grinding sound. Upon further inspection, I removed the filter and found where the blower wheel was resting on the two brackets under the wheel. I found the cotter pin missing on the motor shaft that holds the wheel in place on the shaft. Using a cotter pin from my van stock, I secured the wheel on the shaft and tested. Unit is operating as designed. Job completed."
Near Austin, TX 78737
Luis
Job Details: 01/25/2021
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 "Arrived on site for noise complaint. Freezer door closed noise is present,with door opened noise is no longer present,found freezer compartment full of ice that spilled over to icemaker. Engaged light switch noise from icemaker,diagnosed unit will need a new icemaker
Near Leander, TX 78641
Lou
Job Details: 01/25/2021
REFRIGERATOR KITCHENAID KRSC700HPS00 "Arrived on site to inspect refrigerator water dispensed temps. Upon further inspection, the customer advised that the water being dispensed is not cold enough. I checked temps in the RC=39 degrees & FC=0 degrees. I dispensed a cup of water and it read 52 degrees. According to the owners manual, water temp will be anywhere from 33 degrees to 100 degrees. I advised the customer that the first cup will always be the coldest and anything after that will be warmer water due to the size of the reservoir and how long it takes for the incoming water to cool. No water leaks observed during service, job completed.
Near Dripping Springs, TX 78620
Robert
Job Details: 01/25/2021
OVEN WHIRLPOOL KOSE500ESS02 Arrived on job for complaints of fan noise. Found the fan making noise after temperature heat up in oven. ; ordrng 1 W10860984 (motor-fan)
Near Lakeway, TX 78738
Robert
Job Details: 01/25/2021
WASHER WHIRLPOOL WTW7120HW0 Arrived on job for complaints of shaking. Ran diagnostics and found no error code. After diagnostics ran drain and spin cycle.
Near Dripping Springs, TX 78620
Robert
Job Details: 01/25/2021
OVEN WHIRLPOOL WOD51EC0HS02 Arrived on job to replace previously diagnosed part. After replacement of fan test oven temperature to 350.
Near Spicewood, TX 78669
Robert
Job Details: 01/25/2021
MICROWAVE WHIRLPOOL WMH53520CB0 Arrived on job for complaints of door not showing as closing. Found bad interlock and switches. Replaced interlock and switches.
Near Wimberley, TX 78676
Andrew
Job Details: 01/25/2021
REFRIGERATOR FRIGIDAIRE LGHB2867PF3 Arrived on site to test unit for air duct coming off. If dispatched out new air duct( 242006902 )will be needed.
Near Leander, TX 78641
Lou
Job Details: 01/25/2021
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Arrived on site to inspect refrigerator freezer section with ice in the bottom. Upon further inspection, I found a sheet of ice at the bottom of the FC section. I removed the FC door and drawers and found the evaporator drain tube clogged. Pulled the unit out and removed the drain tube and found it clogged with debris. Removed the debris and ran water through the tube. Reinstalled the tube and used silicone to seal the gap in between the tube and chassis. Cleared the remaining ice from the FC section. No water leaks observed during service, job completed."
Near Austin, TX 78734
Luis
Job Details: 01/25/2021
FREEZER WHIRLPOOL JFC2089BEM01 "Arrived on site for cooling complaint and door issues. Found drawer not installed correctly,evaporator fan not running good voltage to harness. Replaced fan motor powered unit on fan running good,checked air flow good,reinstalled drawer correctly. ; used 1 W11024089 (Fan motor) from stock"
Near Austin, TX 78723
Matthew
Job Details: 01/25/2021
REFRIGERATOR KITCHENAID KSC24C8EYP02 Arrived onsite for refrigerator not cooling at all. Upon inspection and diagnostics found fans and compressor running. No frost on either evaporator. Could hear a hissing sound coming from RC evaporator compartment and line is very corroded. Checked compressor compartment and ohmed compressor windings. Recorded 6.6 ohms from common to start and 6 ohms from common to run and 12 ohms from run to start. Compressor is warm to the touch but only has a reading of .06 amps. Checked voltage and unit is receiving 120 volts. Tried using another start device but had no change in operation. Unit compressor not operating correctly and could have a leak. Will need a sealed system technician for two hrs. Office to reschedule. ; ordrng 1 TJ90SF8404 (VALVE ) and 1 W10309988 (compressor) and 1 WPW10143759 (dryer) and 1 WPW10239732 (evaporator) and 1 WPW10643261 (evaporator)
Near Liberty Hill, TX 78642
Lou
Job Details: 01/25/2021
WASHER WHIRLPOOL MVWB765FW3 "Arrived on site to inspect washer dispenser tray rusting and unit noises when agitating. Upon further inspection, I found the side metal on the dispenser tray rusted from water getting on the metal. I placed the unit in diagnostics and tested and during agitation, the unit was loud. Tilted the unit back and found gearcase oil on the rotor, drain pump and all four panel walls. I am ordering the gearcase, clutch, dispenser tray and will return with the rotor. No water leaks observed during service & office to schedule return service due to the availability of parts.; ordrng 1 W11393685 (Gearcase) and 1 W10754448 (Clutch) and 1 W10919352 (Drawer) and 1 CNOTE (LSO per customer)"
Near Austin, TX 78737
Leonardo
Job Details: 01/25/2021
MICROWAVE WHIRLPOOL KMBS104ESS02 Arrived on site to test unit for unit not starting and display not responding. Test unit and reset boards. Test unit and unit working as designed.
Near Round Rock, TX 78664
Justin
Job Details: 01/25/2021
WASHER MAYTAG MVWC565FW2 Arrived on site for washing machine that would not drain. Upon arrival customer also stated that the unit would continue to fill on rinse and spin and the water water level would get to high. I put unit into diagnostics mode and found stored error code F0E5 for an off balance load. I advised customer on loading unit via user care guide. I tested j2 connection and found drain pump ohmd out good. I checked and found voltage to control and at j12 connector indicting malfunctioning control. I replaced control and calibrated unit. Unit now working as designed. Call complete.
Near Spicewood, TX 78669
Robert
Job Details: 01/25/2021
MICROWAVE KITCHENAID KMBS104ESS02 Arrived on job to replace previously diagnosed parts. After replacement test operation.
Near Round Rock, TX 78664
Paul
Job Details: 01/25/2021
WASHER MAYTAG MVWC565FW2
Near Hutto, TX 78634
Kayman
Job Details: 01/25/2021
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived onsite to install previously diagnosed parts. I installed the FC LED module . The unit is working as designed at this time.Job complete.
Near Waco, TX 76712
Jonathan
Job Details: 01/25/2021
DRYER MAYTAG MED6230HW1 Arrived on site for a dryer to install previously diagnosed parts. Inspected unit and work area. Disassembled unit and replaced blower wheel. Reassembled unit and tested it. Unit is noW working as designed. Call complete.
Near Belton, TX 76513
Tyler
Job Details: 01/25/2021
DISHWASHER WHIRLPOOL KUDC10IXWH7
Near Hewitt, TX 76643
Jonathan
Job Details: 01/25/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived on site for a refrigerator that’s not dispensing ice. Inspected unit and work area. Customer advised that sometimes the unit will only dispense two cubes of ice and then it’ll dispense a whole ton of ice the next time they try again. Found ice cubes being linked together from the ice tray. Advise the customer that they may need to turn down their water pressure in order to avoid the cubes being linked together and causing the unit to catch the ice before it’s dispensed. Found unit dispensing ice properly. Customer had several other questions about the unit which I answered. Unit is working as designed. Call complete.
Near Rogers, TX 76569
Tyler
Job Details: 01/25/2021
WASHER MAYTAG MVWB835DW4 Arrived on site for washer not filling after previously repair inlet valve was installed. Upon arrival I ran a diagnostics and found the long/no fill error. Upon testing the inlet valve I was able to verify its full functionality. The owners at the moment only have a cold water line connected to unit due to its location outside of the house. I was able to swap line between hot and cold side to verify over all the valve was working as intended. Customer then specified which cycle setting they were trying to use and I noticed during the selection that the warm water default option was constantly coming up for water temp. When I ran multiple tests I found that with warm water selection or anything except cold te unit wouldn’t advance or continue filling properly because there’s no hot water line connected. Informed customer to watch for that water temp setting and make sure it’s on cold each time only. Also went over with customer the user care guide instructions
Near Waco, TX 76710
Jonathan
Job Details: 01/25/2021
REFRIGERATOR WHIRLPOOL KSC23C8EYW02 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced both icemaker and installed spacer on the unit. Tested unit and unit is not working as designed. Call complete.
Near Waco, TX 76708
Jonathan
Job Details: 01/25/2021
DISHWASHER JENN-AIR JDB9800CWP2 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced both tracks and reassembled unit tested unit in a normal dishwashing cycle and unit is now working as designed. Call complete.
Near Bruceville-Eddy, TX 76524
Jonathan
Job Details: 01/25/2021
DISHWASHER WHIRLPOOL WDT720PADM3 Arrived on site for a dishwasher that’s not filling. Inspected unit and work area. Customer advised that he does think the water is filling into the dishwasher but his dishwasher is not washing dishes. Placed unit in service diagnostics and found an F4 E3 (wash motor not running) error code. Ran unit through an auto test and the unit filled but would not spray out of either spray arm and eventually did drain. Ordering pump and motor in office will need to contact customer about reschedule date due to an out of stock item and psp item.; ordrng 1 W11309335 (pump&motor)
Near Temple, TX 76502
Jonathan
Job Details: 01/25/2021
REFRIGERATOR WHIRLPOOL GD5SHAXLQ00 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced coupler, compressor, day dryer, and wire harness. Placed unit under a vacuum for 10 minutes and unit held a vacuum. Charged unit and low pressure stabilized at zero psi in the high pressure stabilized at 150 psi. Unit begin to cool and is working as designed. Call complete."
Near Elm Mott, TX 76640
Jonathan
Job Details: 01/25/2021
COOKTOP FRIGIDAIRE FFEF3052TSF "Arrived on site for a cooktop that has a cracked glass top. Inspected unit and work area. Found two chunks missing out of the glass as well as cracks connecting the two going across the front right burner. unit will need part number 5304513835. ; saved tckt"
Near Kempner, TX 76539
Tyler
Job Details: 01/25/2021
REFRIGERATOR WHIRLPOOL ED2FHEXNQ00 Arrived on site for refrigerator not cooling properly. Customer stated that a month ago the unit had frost it up as if it had a defrost issue on the freezer side but said that for the past month and not notice any issues whatsoever in the unit had been functioning as designed other than it taking too long to cool. Upon further inspection of the unit I found that the thermostat was the main cause the unit would not even turn on unless the thermostat was cranked up to the highest setting between four and five I was able to check continuity on resistance and voltage from the defrost control board as well as by middle thermostat heater and found all three were working as designed and then verify that the air baffle and dampers were functioning allowing cold air to flow properly from the freezer. Ended up replacing the thermostat and was able to reassemble and test that the fridge is not fully functional as designed call complete
Near Copperas Cove, TX 76522
Tyler
Job Details: 01/25/2021
RANGE GE JP3030DJ2BB Arrived on site for a cooktop meeting previously diagnosed front right element burner as well as infinite switch and wire harness assembly. Upon arrival I was able to uninstall and disassemble the parts that were broken side the unit and re-assemble and install all new parts that were previously diagnosed high then reinstall the unit and tested to verify that the front right burner is now fully functional as designed. Call complete
Near Kempner, TX 76539
Tyler
Job Details: 01/25/2021
DISHWASHER GE GDF510PSJ0SS Arrived on site for dishwasher not drying or heating the water. Upon entering diagnostics I found the thermistor/float switch was broken and no longer communicating with main control. Also found the main door gasket was in great condition but the baffel seal below the door was breaking off which is going to cause the dishwasher to leak if not replaced. Office will need to reschedule due to parts currently out of stock.; ordrng 1 WD08X21894 (dishwasher door gask) and 1 WD21X10519 (switch flood)
Near Woodway, TX 76712
Jonathan
Job Details: 01/25/2021
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site for an icemaker that was broken again. Inspected unit and work area. Found icemaker arm had yanked down on the icemaker tray causing the tray to bow and break. Replaced ice maker and tested unit. Unit is now working as designed. Call complete.
Near Georgetown, TX 78633
Lou
Job Details: 01/25/2021
OVEN KITCHENAID KDRS483VSS03 "Arrived on site to inspect range console display not working. Upon further inspection, I found the display blank and the cooktop working. I pulled the unit out and tested voltage at the outlet and got 125V from L1 to L2. Checked voltage at the terminal block and got the same results. I cycled power to the breaker and retested and same results. I recommended that the customer have an electrician look at the breaker and outlet and once they have it repaired, if the unit continues to not operate to contact the office and schedule service. Unit left plugged in to operate cooktop and no gas leaks detected during service. Job completed."
Near Killeen, TX 76542
Tyler
Job Details: 01/25/2021
COOKTOP FRIGIDAIRE FGEC3045KS1 Arrived on site for cooktop that customer stated the front right burner would not cook food fast enough although the burner would seem to work on initial power up but overtime customer stated would dim the power. Upon arrival and further inspection I checked voltage for the front right into the switch and found out the voltage was fine but that over an extended period time 10 to 15 minutes or more the burner would start to die down on its own even if it was such a high high then replaced the infinite switch and reassembled and tested the unit to verify that the burner is now functioning fully as designed and was able to boil water between 5 to 7 minutes as intended customer was happy with the results. Call complete
Near Temple, TX 76502
Tyler
Job Details: 01/25/2021
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived on site for dishwasher needing a previously diagnosed motor. Upon arrival I was able to disassemble and installed the new motor then I reassembled the unit. I then ran a fill, agitation, and drain cycle and confirmed there were no leaks and unit was fully functioning as designed. Call complete."
Near Little River-Academy, TX 76554
Tyler
Job Details: 01/25/2021
DISHWASHER GE GSD2100V55BB Arrived on site for dishwasher not draining according to the customer. Upon arrival customer stated that they were able to suck out the water from inside the tub using the shop vac but what they didn’t realize was they had accidentally sucked up the filter drain ball that’s it sounds like the pump for suctioning purposes during the training cycle. I also found that the housing that is from Mount Stuart cracked due to the way they tried to take apart the dishwasher but I also found that the solenoid was fully melted from overheating due to drawing on too much amperage through a timer that was not regulating power to the solenoid properly.; ordrng 1 WD12X10244 (base spray arm) and 1 WD12X10408 (filter ball)
Near Spicewood, TX 78669
Brandon
Job Details: 01/25/2021
REFRIGERATOR WHIRLPOOL WRS973CIHZ00 "Arrived on site for customer complaint of unit not cooling, found fresh food section defrost issue, I replaced control board and thermistor, unit tested good, all fans and compressor tested good."
Near Leander, TX 78641
Lou
Job Details: 01/25/2021
REFRIGERATOR WHIRLPOOL GSS26C5XXY02 "Arrived on site to inspect refrigerator leaking water underneath. Upon further inspection, I tested the water dispenser and observed the tubing at the back of the unit from the front grill and did not see any leaks. I pulled the unit out and retested and found the inlet valve and the inlet tube to the filter head was cracked and spray water out. Also found the dual valve is leaking at the tube connected to the reservoir. ; ordrng 1 WPW10366790 (Reservoir) and 1 WPW10258562 (Dual valve) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"
Near Austin, TX 78737
Jacob
Job Details: 01/25/2021
REFRIGERATOR WHIRLPOOL ED5VHEXVB00 Arrived onsite for unit not cooling. The was at temperature to freeze and cool. Upon further inspection. Found that the coils underneath the unit had a bunch of lint and dirt trapped on the coils. Let customer know to clean coils ever now and again. No issues at this time. Job complete
Near Lockhart, TX 78644
Noah D
Job Details: 01/25/2021
DISHWASHER MAYTAG MDB9959SKZ0 "Arrived on site to inspect dishwasher for not draining. Upon inspection found the dishwasher drained but the error code was present, replaced pump and checked for leaks. Complete"
Near Georgetown, TX 78628
James
Job Details: 01/25/2021
WASHER MAYTAG MVWB766FW0 Arrived on site and tested operation. Found error codes for flood state and shorted temp sensor. Tested valves and found cold water valve does not completely seal each time. Inspected thermistor and found to be shorted and harness is corroded. Unit will need new valve housing with harness to repair. Unit turned itself on while discussing repair with customer and she stated it has been doing that as well and would randomly start a cycle. Unit would also need new console to repair.. ; ordrng 1 W10919546 (console) and 1 W11172234 (housing)
Near Belton, TX 76513
Tyler
Job Details: 01/25/2021
WASHER MAYTAG MVWC465HW2 Arrived on site for washer not cycling correctly. Upon arrival I entered diagnostics and found f7e6. I checked voltage from board to capacitor and motor and found voltage supply fine. I then went ahead and replaced the motor and capacitor. At this point I ran more diagnostics test but found that unit would now function but only in low speed agitation and nothing else. I rechecked voltage from the ACU to capacitor and motor but this time found only a 1/4 of power being sent so I retested voltage directly at the ACU but found ACU wasn’t the cause. I then stripped out all the wiring from unit for detailed inspection. I found that deep within the plastic harness cover for wires going to the capacitor had 2 wires attached in connector but one of the wires was barely hanging on by a thread almost complete undetectable visually and with a meter. I had to remove the hold connections and require the harness back together with new connects. At this point I was able to v
Near New Braunfels, TX 78132
Andrew
Job Details: 01/25/2021
ICE MACHINE KITCHENAID KUIX535HPS00 Arrived on site to test unit for not producing ice. Bin thermistor tested good. Put unit into diagnostics and compressor was not kicking on. Condenser fan was operating as designed. Turned unit on and compressor now kicked on. Unable to pull unit out to test compressor area because left rear leg is caught in a hole. Unable to access rear of unit.
Near Austin, TX 78723
Matthew
Job Details: 01/25/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived onsite for dishwasher leaking from bottom. Upon inspection and diagnostics testing I could not detect any leaks. Checked valve, hoses, drain pump, seal and no leaks were found. I did notice that a leak could have been caused by improper loading. Instructed customer on proper loading to avoid further issues. Job complete"
Near San Marcos, TX 78666
Andrew
Job Details: 01/25/2021
OVEN WHIRLPOOL WGG745S0FS02 Arrived on site to test unit for panel not correct with knobs. Spoke with tech line and verified panel is mislabeled. Needing panel to correct issue. Need part inspected before hand to verify new panel is correct. Took pic of bad one. Office to reschedule.; ordrng 1 W10823297 (panl-mnfld)
Near New Braunfels, TX 78132
Andrew
Job Details: 01/25/2021
WASHER MAYTAG MVWB855DC3 "Arrived on site to test unit for UI issues. Found UI stuck in normal setting and will not change. Replaced UI, tested unit, unit works good. Ran calibration cycle. No leaks detected at time of service. Job complete."
Near Round Rock, TX 78664
David S
Job Details: 01/25/2021
COOKTOP GE JP989SKSS "Arrived on site for cooktop not working. I inspected the unit and work area. I found the wiring had come disconnected. I reconnected the wiring for the switch’s. I powered the unit on and found the left front 2 burners not working. I gained access to the switch and found it shorted out and not sending power. I am ordering another switch and reschedule .; ordrng 1 WB24T10063 (switch,inf)"