We serviced a
WHIRLPOOL DRYER
Model MED6000AG0
Near Austin, TX 78732
David Z
Job Details: 06/18/2021
"Arrived on site to diagnose dryer that is not starting. When start button is pushed you just hear a click. Found relay on control failed, causing motor not to engage. Replaced control and retested. Unit is heating and spinning as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC0
Near Austin, TX 78754
Matthew
Job Details: 06/18/2021
. Arrived onsite for washer making noise. Upon arrival put unit in diagnostics and found stored error code for over loading. Customer advised unit is also leaking. While trying to run test unit began leaking from drain hose. Found hoses not properly installed. Hoses cut and taped together. Leak will need to be fixed in order to run proper diagnostics. Ordering hoses.Office to reschedule if approved ; ordrng 1 W11035296 (hose) and 1 W11244231 (hose) and 1 WP285655 (clamp) and 1 WP356138 (clamp) and 1 WP9740848 (screw) and 1 WPW10280024 (drain hose retainer)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS4
Near Leander, TX 78641
Jonathan S
Job Details: 06/18/2021
Arrived on site to install previous diagnosed parts. Removed failed control and installed new. Installed lamp customer had on hand. Powered unit on and found all work as designed. Called Whirlpool tech support as ticket stated to. Spoke with Austin and informed on issue and repair. (Sr#7731037492).
We serviced a
GE REFRIGERATOR
Model GSH25JSXBSS
Near Harker Heights, TX 76548
Tyler
Job Details: 06/18/2021
Arrived on site to install previously diagnosed sealed system equipment including but not limited to compressor and UV dryer. Upon recovering what little bit of refrigerant was left in the unit I was able to then install the new compressor UV dryer and access coupler as well as two temperature sensors in the freezer department. After pulling vacuum for 15 minutes I found pressures holding it -30 psi on both sides as designed then recharge the unit with 4.75 ounces of refrigerant as designed by manufacturer after allowing units run for 30 minutes found that the PSI levels were stable at zero and 125 on the low and high side. Call complete
We serviced a
GE DISHWASHER
Model GLD4460N10SS
Near Harker Heights, TX 76548
Tyler
Job Details: 06/18/2021
Arrived on site for dishwasher needing previously diagnosed main control and drain pump. Upon arrival we were able to install both needed parts we reassembled and tested unit and found the dishwasher now fully functioning as designed and no longer making any weird noises or going into flood mode on its own. Call complete
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Austin, TX 78734
Brandon
Job Details: 06/18/2021
"Arrived on site for customer complaint of gas pressure to low and not adjusting, found plunger in regulator was reversed, I switched around plunger and adjusted all burner valves, unit tested good."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Georgetown, TX 78628
Cliff
Job Details: 06/18/2021
Arrived on site to diagnose a washer that is making unusual noise. Found nut for cam loose causing noise. Tightened nut properly and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
KITCHENAID FREEZER
Model KRMF706ESS01
Near Georgetown, TX 78628
Cliff
Job Details: 06/18/2021
Arrived on site to replace previously ordered parts for refrigerator. Replaced pantry control and repaired wiring. All is working properly at this time and no leaks were found at time of service. Damage to failed control and wiring cause by water filling control compartment. Water came from leak in home caused by broken pipe.
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Luling, TX 78648
Noah D
Job Details: 06/18/2021
"Arrived on site to inspect unit for not spinning correctly, upon inspection found the gear case leaking oil and causing issues. Replaced gearcase and cam. Tested unit with no issues. Complete"
We serviced a
KITCHENAID VENTHOOD
Model KVUB606DSS3
Near New Braunfels, TX 78132
Andrew
Job Details: 06/18/2021
"Arrived on site to test unit for lights not working. Found left side light was not connected properly. Secured connection, tested unit, unit works good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM01
Near New Braunfels, TX 78130
Andrew
Job Details: 06/18/2021
"Arrived on site to install ice maker and harness from previous diagnosis. Installed parts tested unit, unit works good. Failed to order shutoff arm. Needing shut off arm. Left ice maker disconnected. Office to reschedule.; ordrng 1 W11182354 (SHUTOFF ARM)"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Hewitt, TX 76643
Jonathan M
Job Details: 06/18/2021
Arrived onsite for a washing machine that is going off balance. Inspected unit and work area. The customer advised that most of her loads go off balance and she was unsure if the basket was secured to the tub. I checked her unit and everything seem to be in place. I ran the unit through diagnostics and did not find any stored error codes. Ran the unit through an unbalanced low detection cycle and the unit ran as designed without stopping. Ran the unit through an auto test and the unit ran as designed. I asked the customer about her loading tapes and she did advise that she is running mixed loads as well as running fall loads filling to the top of the basket. I did advise her that she may be overloading and I went over load types. Gave the customer some pertinent information over the user guide and the unit is working as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Belton, TX 76513
Tyler
Job Details: 06/18/2021
(Cs) Arrived on site for dishwasher spray arm falling off. Upon arrival confirmed loose connection between spray arm and the upper rack. Replaced the spray arm and tested the unit. Also verified with customer units heat function has returned once they started applying rinse aid to each wash. Ran diagnostics found no error codes and unit had no leaks. Everything works as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78749
Jacob
Job Details: 06/18/2021
"Arrived onsite for unit making a noise and controls seem to be not acting correctly when choosing a option to wash. Looked at the unit underneath and found that the belt was worn down. Replaced belt and went ahead and replaced the control. Tested unit. Still getting a noise from the unit when spinning. Tried to remove the agitator, couldn?t remove and did not have a spare to replace. Customer did not want anything broken till our return. Ordered all parts. Office to reschedule ; ordrng 1 REQUEST (2MAN) and 1 W10528947 (drive hub kit) and 1 W10752187 (screw) and 1 W10752283 (washplate) and 1 W10752719 (basket) and 1 W11089264 (filter) and 1 W11219115 (OUTER TUB) and 1 WP8533928 (screw) and 7 WP8533953 (screw)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHB00
Near Kyle, TX 78640
Kevin
Job Details: 06/18/2021
"Arrived on site and rebuilt ice maker and dispenser assembly and it is now dispensing ice, job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Georgetown, TX 78633
Lou
Job Details: 06/18/2021
"Arrived on site to inspect microwave/oven wall unit not operating properly. Upon further inspection, I placed the unit in diagnostics and checked error codes and found none. Checked info and found the model number was not correct. Corrected the model number and cycled power to the unit. Retested the unit and it is operating as designed. Recommended that the customer connect the unit to WiFi to receive any updates put out by the manufacturer. Contacted techline and spoke to Bruce to advise of the issue. Bruce advised that since the model number was corrected, the unit should operate as designed. Provided SR#7731037251. Customer was having a difficult time Whirlpool app to download on their phone. I left a brochure with the WiFi connect team number and recommended the customer contact them for any questions or assistance with the WiFi. Job completed"
We serviced a
GE DISHWASHER
Model GSD5560G00SS
Near Taylor, TX 76574
Lou
Job Details: 06/18/2021
"Arrived on site to inspect dishwasher leaking from underneath. Upon further inspection, the customer advised that water leaked from the front left area and traveled along the front of the unit. I removed the toeplate and tested the unit 4 times and could not duplicate the leak. Inspected the door gasket and it is good. Inspected around the motor and other components and did not find a leak. I advised the customer of my findings...none. Recommended that the customer take a photo of the leak if it occurred again. No water leaks observed during service, job completed."
We serviced a
JENN-AIR DISHWASHER
Model JDTSS244GL0
Near Lakeway, TX 78738
Brandon
Job Details: 06/18/2021
"Arrived on site to replace damaged tub and link kit, after replacing all parts and reassembled, unit tested good with no leaks."
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Manchaca, TX 78652
Kevin
Job Details: 06/18/2021
"Arrived on site and inspected dryer and found airflow is good vent exit on the home is immediately to the left on the exterior wall and hot air is exiting it properly. found power cord is not pushed all the way into the outlet, it may be losing connection intermittently. Dryer is operating normally
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Manchaca, TX 78652
Kevin
Job Details: 06/18/2021
"Arrived on site and Inspected Washer And Found it will not agitate or spin, Motor is not moving and capacitor is not sending enough power. Capacitor will need to be replaced will also bring motor to have on hand if needed.. ; ordrng 1 W11395618 (Capacitor) and 1 W10832724 (Motor)"
We serviced a
WHIRLPOOL DRYER
Model NED5800HW1
Near Austin, TX 78727
Justin
Job Details: 06/18/2021
"(Tw) On-site to install previously diagnosed parts. Replaced control, tested, unit was still not turning on. At wall, received 240 L1&L2, 120 on both sides to ground. Received proper voltage at terminal block. At control L1 to ground was getting 30vac. Unplugged the UI and the control turned on. Found that UI was causing the control to short out. Replaced UI, unit now is powering on and functioning as designed. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near West, TX 76691
Jonathan M
Job Details: 06/18/2021
"Arrived onsite for a washing machine that?s is not working properly. Inspected unit and work area. The customer said she found out her problem and that her drain hose she had was kinked, or letting the water out when draining. She advised that she hast to pull the washer out from her wall in order to get it to run properly. But it will run properly. She asked if I could shorten the hose on her drain hose which is not a standard hose and I advised that I could but it would still kink due to the type of rubber hose and that she really needed a proper drain pipe at the wall. She asked me to fix that for her but I advised she would need a plumber for that.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM02
Near Austin, TX 78736
Luis
Job Details: 06/18/2021
"Arrived on site for no ice. Found frozen fill tube defrosted fill tube tested icemaker fill weak to no water fill,access water source disconnected line to refrigerator found no water from source customer will need a plumber to replace shut off valve at house wall"
We serviced a
MAYTAG WASHER
Model MVWB765FW1
Near Austin, TX 78757
Justin
Job Details: 06/18/2021
"(Tw) On-site for washer control panel not working. Upon arrival the customer stated the real issue was she would have to press the touch panel sometimes 2-3 times before working. Entered diagnostics, found F2E1 stuck key. C/S sometime she has issues pressing buttons on UI. Ran diagnostics cycle, unit functioning as designed. Informed customer about sensitivity of touch pads. Sometimes it can take a couple tries to work. Cold or dry hands can cause UI not to sense touch. Call complete."
We serviced a
MAYTAG WASHER
Model MVW6230HC1
Near Lockhart, TX 78644
Noah D
Job Details: 06/18/2021
"Arrived on site to inspect unit for not starting, upon inspection found the unit was unresponsive. The control board was fried due to voltage issues, ordering control. Office to reschedule ; ordrng 1 W11479877 (CONTROL )"
We serviced a
GE REFRIGERATOR
Model DSHS6VGBBCSS
Near Leander, TX 78641
Cliff
Job Details: 06/18/2021
Arrived on site to diagnose a refrigerator that is not producing ice. Found failed filter manifold and replaced it. All is working properly at this time and no leaks were found after service was performed.
We serviced a
KITCHENAID REFRIGERATOR
Model KFXS25RYMS5
Near Killeen, TX 76542
Tyler
Job Details: 06/18/2021
Arrived on site for refrigerator leaking water from freezer and ice maker not working per customer. Upon arrival I was able to confirm leak was coming rom FC drain line clog. Also found that ice maker motor is in a perpetual state of harvest and never allowing unit to call for water or turn harvest cycle off.; ordrng 1 W10882923 (Ice maker)
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Austin, TX 78752
Scott
Job Details: 06/18/2021
"Arrived on site , replaced control panel . All checked normal with rest of unit . Job complete"
We serviced a
KITCHENAID FREEZER
Model KRFF507HPS00
Near Georgetown, TX 78628
Jonathan S
Job Details: 06/18/2021
"Arrived on site for refrigerator freezer light out. Inspected unit and work area. Gained access to FC and found failed freezer LED module. Installed new LED module and tested operation. Tightened FC door handle. Performed diagnostics mode and found defrost cycle on ADC. Spoke with customer on differences between basic and ADC and left option to customer to change to basic defrost.tested good, no water leaks detected."
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near Manor, TX 78653
Matthew
Job Details: 06/18/2021
Arrived onsite for range misalignment. Upon inspection found storage drawer misalignment on rails. Made adjustment and secured drawer. Tested unit and unit is functioning properly. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KSSS48QDX05
Near Austin, TX 78734
Brandon
Job Details: 06/18/2021
"Arrived on site for customer complaint of unit not cooling, found weak frost pattern on evaporator, needs sealed system components replaced. Ordering compressor, evaporator, filter drier, and coupler. ; ordrng 1 4388575 (Evaporator) and 1 W10309995 (Compressor) and 1 WPW10143759 (Filter drier) and 1 W10913906 (Coupler) and 1 Cnote (Office to reschedule) and 1 Cnote (SS tech/2-3 hour job)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS02
Near Luling, TX 78648
Noah D
Job Details: 06/18/2021
"Arrived on site to inspect unit for low ice production, upon inspection confirmed the unit was running slow, checked thermistors and found the freezer thermistor was out of range, ordering thermistor. Office to reschedule ; ordrng 1 W10280385 (thermistor)"
We serviced a
GE DISHWASHER
Model GDT605PSM0SS
Near Austin, TX 78734
Robert
Job Details: 06/18/2021
Arrived on job to replace previously diagnosed part. After replacement test operation.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAM04
Near Buda, TX 78610
Kevin
Job Details: 06/18/2021
"Arrived on site and found refrigerator is from an RV. It has been removed from RV and set up in Crestview RV workshop. evaporator motor is not running, evap frost pattern looks good. Sent videos to KB/office. Office will collect for repair. Sent another video of new fan motor running to KB/office after repair, job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHB02
Near Manor, TX 78653
Matthew
Job Details: 06/18/2021
Arrived onsite for refrigerator freezer door not opening and closing properly. Upon inspection found failing slides. Replaced slides and tested. Door is functioning properly. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53520CS7
Near Manor, TX 78653
Matthew
Job Details: 06/18/2021
Arrived onsite for microwave not turning on. Upon inspection found failed thermal fuse. Replaced fuse and tested unit. Switch are functioning and unit is heating. Job complete
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Manchaca, TX 78652
Kevin
Job Details: 06/18/2021
"Arrived on site and replaced actuator diagnosed on previous visit, after replacement washer is operating properly, job complete"
We serviced a
WHIRLPOOL RANGE
Model WFE510S0HS1
Near Austin, TX 78721
Matthew
Job Details: 06/18/2021
Arrived onsite for range oven door not closing. Upon inspection found failed hinges. Used hinge kit to replace passive and active hinges. Tested unit and unit is functioning properly. Job complete
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Manchaca, TX 78652
Kevin
Job Details: 06/18/2021
"Arrived on site and inspected dryer and found plastic front drum bearing is loose and making a thumping noise. Reset it and dryer is now quiet and operating properly, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Austin, TX 78739
Leonardo
Job Details: 06/18/2021
Arrived on site to test unit for not starting. Found bad switch and latch. Replaced switch test unit and unit test good job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near Georgetown, TX 78628
Cliff
Job Details: 06/18/2021
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Salado, TX 76571
Lou
Job Details: 06/17/2021
"Arrived on site to inspect washer noises. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and when the unit began to spin, it began to make a loud grinding noise. Tilted the unit back and found a large amount of gearcase oil on the rotor, all side panels and drain pump (photos) I removed and replaced the gearcase, clutch & slider and calibrated the unit. Retested in diagnostics and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model WRF736SDAM12
Near Round Rock, TX 78681
David S
Job Details: 06/17/2021
Onsite to install previously diagnosed parts. Replaced fill tube and fascia heater. Fill tube was frozen onsite. Made sure fill tube was clear before reassembling unit. Unit functioning as designed. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Spicewood, TX 78669
Luis
Job Details: 06/17/2021
Arrived on site for cooling complaint. Found small trace of oil on fresh food evaporator,replaced fresh food evaporator and filter drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good."
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Austin, TX 78753
Jimmy J.
Job Details: 06/17/2021
Arrived on site to install previously diagnosed parts. Washer would not allow me to place it in diagnostics. Getting 120 at control but not powering up. Getting solid green light on control. Console would not turn on either. Ordering console and control to return and install then also Install previously diagnosed parts. Leaving spin tube and gear case with Luis in maintenance shop on top of washer. ; ordrng 1 W11170317 (Main Control) and 1 W10888103 (Console)
We serviced a
MAYTAG DISHWASHER
Model MDB7959SHZ0
Near Austin, TX 78754
Scott
Job Details: 06/17/2021
Arrived on site for upper rack issues . Found right rack adjuster broken on stabilizer. Replaced adjuster . All checked normal with unit . No water leaks detected at time of service. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WUW55X24HS01
Near Austin, TX 78735
Luis
Job Details: 06/17/2021
"Arrived on site. Per previous diagnosis replaced main control and both upper and lower thermistors,powered unit on unit started cooling down."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF510PAYSA
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 06/17/2021
"Arrived n site for dishwasher key pad no working. Per diagnostics mode and found key pad working but LED light is out on cycle options. Found control at fault. Removed failed control and installed new. Performed diagnostics mode and found all lights working. Monitored test operation. All tested good, no water leaks detected."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2322MBKA
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 06/17/2021
"Arrived on site for refrigerator ice maker not producing ice and abnormal noise coming from ice maker. Inspected unit and work area. Found ice maker cycling, continues to cycle and not sending voltage to inlet valve for water. Removed failed ice maker and installed new. Monitored ice maker operation. Found working as designed. Job completed."
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Kyle, TX 78640
Leonardo
Job Details: 06/17/2021
Arrived on site to replace control board and console. Replaced board and tried to replace console and found console missing the electronics. Will re order office to reschedule. ; ordrng 1 W11414079 (Housing ui) and 1 W11413965 (Console assembly)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ01
Near Austin, TX 78756
Jacob
Job Details: 06/17/2021
Arrived onsite for lights out in the freezer and refrigerator. Looked at the unit found that light in freezer was bad. Replaced led light. Lights came back on. No issues at this time. Job complete
We serviced a
WHIRLPOOL COOKTOP
Model GJC3634HB1
Near Highland Haven, TX 78654
Cliff
Job Details: 06/17/2021
"Arrived on site to diagnose a cooktop that has broken top. Found glass top cracked, but no failures to burners to indicate heat fracture. Fracture is caused by impact at front edge of glass and is not normal wear and tear. Office to inform AHS of findings.; O-emld tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ00
Near Wimberley, TX 78676
Andrew
Job Details: 06/17/2021
Arrived on site to test unit for no ice production. Found a rip in door harness shield pried at rip and found harness wires shredded. Needing new door to fix issue in SS. Needing parts autho. Office to reschedule. ; ordrng 1 LW11091610 (dor-fip)
We serviced a
KITCHENAID ICE MACHINE
Model KUID308ESS2
Near Austin, TX 78730
David Z
Job Details: 06/17/2021
Arrived on site to diagnose standalone icemaker not making ice. When unit is powered on the on/off button just blinks. Found that blinking on button is error for bin thermistor failure. Replaced bin thermistor. Ran unit with new thermistor and found unit starting producing as designed. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Austin, TX 78759
David Z
Job Details: 06/17/2021
Arrived on site to install previously diagnosed parts to resolve frozen over evap. Replaced evaporator cover and cleared all debris. Advised customer on how to remove shelves for cleaning. All is now working as designed. Call complete.
We serviced a
WHIRLPOOL DRYER
Model MEDX655DW0
Near Cedar Park, TX 78613
Kayman
Job Details: 06/17/2021
Arrived onsite for dryer making loud noise while spinning. Upon inspection I found the unit would squeal and screech consistent with a failed roller. I dis assembled the unit and confirmed one of the rollers was stuck and would barely spin. The unit is working as designed at this time and no more abnormal noises. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS0
Near New Braunfels, TX 78132
Leonardo
Job Details: 06/17/2021
Arrived on site to replaced front burner heads and burner caps. Replaced all parts test unit and unit test good job complete.
We serviced a
MAYTAG WASHER
Model MHW5100DW0
Near Austin, TX 78733
Justin
Job Details: 06/17/2021
"Arrived on site to install previously diagnosed parts. I installed the pump, trap, and sensor. I then ran a test cycle and found it running through/draining as designed. No leaks observed at the time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS586FLDM00
Near Burnet, TX 78611
Cliff
Job Details: 06/17/2021
Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker turned off at switch in ice bucket area. Turned icemaker on and no failures were found. All is working properly at this time and no leaks were found at time of service.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS00
Near Austin, TX 78731
David Z
Job Details: 06/17/2021
"Arrived on site to diagnose refrigerator that is not cooling in either compartment. Checked evaporator and found no frost pattern at all, and compressor is running. Filled out sealed system checklist. Checked compressor and found it scalding hot.Unit does need sealed system repair to resolve. Attached pics to SD. ; ordrng 1 Autho (Autho)"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Briarcliff, TX 78669
Brandon
Job Details: 06/17/2021
"Arrived on site for customer complaint of light not working and oven cooling fan staying on. Found failed UI console, and failed appliance managers. Ordering parts. ; ordrng 1 Cnote (Office to reschedule) and 1 W11297709 (Console) and 1 W11261167 (Control) and 1 W11261169 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM05
Near Cedar Creek, TX 78612
Matthew
Job Details: 06/17/2021
Arrived onsite to replace previously diagnosed parts. Replaced ice maker wire harness. Tested unit and unit is functioning properly. No leaks present at this time. Job complete
We serviced a
MAYTAG OVEN
Model PGR5710BDW
Near Cedar Park, TX 78613
Kayman
Job Details: 06/17/2021
Arrived onsite for range with gas smell while using the oven. Upon inspection I found the bake ignitor pulling only 2.5 amps and I could see it was not glowing as designed.. The customer agreed so I replaced the ignitor and tested the unit. The unit went through 2 cycles after preheat and ignited as designed with no gas smell present. I advised the customer to monitor the unit but no gas leaks were detected during time of service. Job complete.
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 06/17/2021
"Arrived on site for Cycle will not advance to spin/drain. Placed in diagnostics and F1E1, F7E1. F7E5 (control fault, basket speed, and shifter fault). Found legs were raised all the way up making washer frame sit close to floor. Inspected actuator, belt, and cam. All looked good. Raised all four legs to ensure the basket would not touch the floor when customer is washing a heavy load. Removed main control and installed new control. Ran calibration cycle for new control. Ran through a casual cycle to ensure washer would drain and spin once cycle reached this point. Washer drained as designed once wash cycle called to drain. Washer spun as designed once cycle called to spin. With legs raised all the way up the basket was touching the floor causing the washer to stop operation. Legs have been lowered to prevent heavy loads from causing basket to hit the floor. Washer running as designed. No leaks detected. Job completed."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFSC2323LSB
Near Bartlett, TX 76511
Lou
Job Details: 06/17/2021
"Arrived on site to inspect refrigerator error codes. Upon further inspection, I found the unit in an RV. Customer advised that when they found the error code, they cycled power to the unit and the code remained. When they cycled power again, the unit failed to come on. I verified voltage at the outlet and got 120V. I found the UI switch membrane hanging from the dispenser area as the sticky glue had worn off. I referred back to the tech sheet and it didnt provide any information on the error code. Contacted tech support and they recommended replacing the main control and switch membrane UI. Unit was left unplugged for safety. ; ordrng 1 242167025 (Switch membrane) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"
We serviced a
MAYTAG DRYER
Model MED5500FW1
Near Marble Falls, TX 78654
Cliff
Job Details: 06/17/2021
Arrived on site to replace previously ordered parts for dryer. Replaced ui and tested unit. Found all is functioning properly at this time.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Bastrop, TX 78602
Matthew
Job Details: 06/17/2021
"Arrived onsite for oven emitting too much heat. Upon arrival set unit to 350 degrees and set temperature probe. Oven is cycling properly. Notified customer of ventilation areas and normal use of design. Per whirlpool service pointer W10917778 door temperatures are manufactured within UL & CSA standards for safety, but may feel uncomfortable to the touch to some customers. Unit is functioning as designed. Job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS3
Near Austin, TX 78724
Jacob
Job Details: 06/17/2021
Arrived onsite for unit still not powering on after voltage was corrected. Plugged the unit in and unit started. But went ahead and replaced the filter board. Tested unit. No issues at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Austin, TX 78759
Justin
Job Details: 06/17/2021
"(MM) Arrived on site for bottom mount refrigerator constantly icing up. Upon arrival I observed that the ice was located at the seal of the door indicating a seal problem. I placed a flashlight in the freezer and shut the freezer door I was able to see the light shining through in 2 places on the gasket. On the upper left and upper right corners. After closer inspection I found that the corners of the gasket had broken and the plastic inside was no longer pushing the gasket into a full, flush shape allowing for a proper seal. This has caused an air leak issue causing the ice around the door. I also instructed the customer that they may want to move the hard ice packs from the door shelf of the fridge as the expansion of these may also be making the door push open slightly.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ0
Near Austin, TX 78758
Justin
Job Details: 06/17/2021
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 06/17/2021
Arrived on site to install previously diagnosed part. Removed wash plate and installed new wash plate. Ran a load of customers sheets and grinding was gone. Customer was present to hear the agitation cycle running. Job completed.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Bertram, TX 78605
Cliff
Job Details: 06/17/2021
Arrived on site to diagnose a washer that is not cleaning properly. Found shifter not connected to cam assembly. Shifter will need to be replaced with updated part to complete repairs. Office to set return appointment. ; ordrng 1 W10913953 (Shifter)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS00
Near Paige, TX 78659
Scott
Job Details: 06/17/2021
Arrived on site for loose door handle and freezer light out .tightened handles . Ran voltage got 12-14v . Ordering control. No water leaks detected at time. Call to set return ; ordrng 1 W11224256 (Control)
We serviced a
ELECTROLUX REFRIGERATOR
Model LFTR1814LW6
Near Wimberley, TX 78676
Andrew
Job Details: 06/17/2021
"Arrived on site to test unit for frost build up in FC. Found air leak on top right corner of FC door. Gasket was not sealing properly and door was sagging causing upper half of gasket magnet to not have enough surface area to seal properly. Adjusted door, applied caulking around liner facia. Tested unit, unit works good. No air leaks detected. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Austin, TX 78753
Jimmy J.
Job Details: 06/17/2021
"Arrived on site for RF Ice Maker wont work and dispenser not working LED light flashing in RF comp. Found water dispensing and ice motor turning to dispense ice as designed. Ice bin latch button would not allow the ice bin to release. RC LED light module has a failed and will need replacement due to flickering when doors are opened. Ice maker failed. Ordering ice maker, ice bin, and RC light module to return and complete the repair. Returning will all previously ordered parts just in case. ; ordrng 1 W11185686 (Ice bin) and 1 WPW10300024 (Ice maker) and 1 W11527432 (Module Light)"
We serviced a
WHIRLPOOL OVEN
Model WEG745H0FS1
Near Leander, TX 78641
Kayman
Job Details: 06/17/2021
Arrived onsite for oven that is cooking un evenly and seems to be cycling at a lower temperature than designed. Upon inspection I found the ovens sensor showing 1100omhs which is within range for this model. I tested the cooktop and found almost perfect sized and color flames. I inspected the bake ignitor and orifice and it looked to be in correct position. I tested the ovens burner in bake and the flames were good shape and color. I noticed the ovens gasket was stiff or crusty and I was not able to form it back to shape this could cause hot air to escape. I replaced the gasket and ran temp checks for average temp in the oven. I found the ovens average temp was 351 when set to 350. The unit is working as designed at this time and no gas leaks detected during time of service. Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near New Braunfels, TX 78132
Leonardo
Job Details: 06/17/2021
Arrived on site to test unit for door not closing all the way and unit giving f4e1 error. Called Techline and let Techline they said to replace hinges and inner door and glass door and light inside not coming could be bad bulb or switches and control board. Ordering all parts office to reschedule will need 2 hours Sr#7731027181; ordrng 1 W10687342 (Door) and 1 W11110515 (Glass door) and 1 W11325603 (Control board) and 1 W10389447 (Thermostat) and 2 W10886919 (Lamp)s and 1 WPW10128850 (Sliding arm) and 1 W11214480 (Arm) and 1 W10460457 (Sensor) and 1 2hours (2 hours)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Hays, TX 78610
Leonardo
Job Details: 06/17/2021
Arrived on site to test unit for unit not draining. Test unit and found drain pump not rotating. Found pump getting power replaced pump test unit and unit test good job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Elgin, TX 78621
Scott
Job Details: 06/17/2021
Arrived on site for unit not spinning . Ran diagnostics got basket speed fault . Found actuator had slipped out of cam. Replaced actuator. Ran calibration and diagnostics wash. All checked normal no water leaks detected at time of service. Job complete
We serviced a
MAYTAG WASHER
Model MTW5840TW0
Near Georgetown, TX 78628
Lou
Job Details: 06/17/2021
"Arrived on site to inspect washer not functioning. Upon further inspection, I found the customer attempted to replace the lid switch and I found the switch in pieces on top of the unit. Using my jumper wire, I tested the unit and found that under a load, the switch harness was getting very warm/hot. In the spin cycle when the drain pump would come on, I found the pump having a difficult time pumping the water out of the tub and the switch harness continued to get hot. Due to the harness being shorted out and the connector being damaged and not making good contact with the lid switch itself, it is causing a breakdown and the capacitor is not being fully charged causing the switch to short out as well. I found the harness needs to be replaced as does the timer and drain pump; however,No water leaks observed during service, job completed."
We serviced a
KITCHENAID ICE MACHINE
Model KUIC15NHZS0
Near Austin, TX 78704
Luis
Job Details: 06/17/2021
"Arrived on site for water leaking and too much ice. Found water inlet to valve cracked,customer bonded water line to valve diagnosed unit will need inlet water tube,valve and bin thermistor ordrng 1 WPW10217922 (Tube)"
We serviced a
FRIGIDAIRE WASHER
Model GLWS1233AS2
Near Cedar Park, TX 78613
Kayman
Job Details: 06/17/2021
Arrived onsite for washer making loud noise while spinning and leaking. Upon inspection I found the idler pulley system would thump and knock around while spin starts up. I found the transmission sounds very screechy or chirping like metal on metal. I filled the unit with water and tested agitation. The unit began leaking badly from the tub seal and saturating the drive system components. I advised the customer on the issue and that a total rebuild of the drive system. would be needed to restore the unit to proper function.
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Austin, TX 78737
Kevin
Job Details: 06/17/2021
"Arrived on site and replaced control panel, control board, and door switch diagnosed on previous visit, dryer is now operating properly,
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Austin, TX 78758
Justin
Job Details: 06/17/2021
"Arrived on site for a dryer making a rattling noise. I started the unit and could hear a constant rattling noise. I took the top of the unit off and could see no loose wires or metal on metal. The felt around the tub was still in good shape as well. I then gained access to the front of the unit and isolated the motor by removing the belt and running the unit. The noise no longer occurred, indicating the motor is as designed. I then manually turned the tub and could hear the rattle again. I isolated the blower wheel and found noise. I then solidified the blower housing making sure it was not metal on metal rattling, but the noise continued. I found the wheels on the unit to be rattling and needing to be replaced. I replaced the wheels and then tested the unit again. The sound was lesser, but still rattled. I called techline and spoke with Joel and received SR #7731028861. Joel recommended the steps I already took, and if it still occurred then it would fall under a non mechanical cosmetic failure. Joel recommend customer to reach out to customer service. I advised the customer on exactly this and that it appears to be a sound related cosmetic issue. I also provided the customer with the file number and WP customer service number.
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW4
Near Round Rock, TX 78664
David S
Job Details: 06/17/2021
"Onsite to install previously diagnosed parts. Replaced rotor, stator, clutch, slider. Calibrated, ran diag cycle. Unit functioning as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV02
Near Bastrop, TX 78602
Matthew
Job Details: 06/17/2021
Arrived onsite to replace previously diagnosed parts. Replaced damaged freezer door. Tested unit and unit is functioning properly. Job complete
We serviced a
KITCHENAID OVEN
Model KODE500ESS04
Near Briarcliff, TX 78669
Robert
Job Details: 06/17/2021
Arrived on job to replace previously diagnosed part. After replacement test operation
We serviced a
MAYTAG WASHER
Model MVWC416FW1
Near Harker Heights, TX 76548
Tyler
Job Details: 06/17/2021
Arrived on site for washer not completing cycles and causing rinse and spin light to flash on random cycles per customer on arrival. Upon entering diagnostics I found F2e1 & f7e1 errors. When running manual and auto diagnostics cycles I found unit to be fully functioning as designed. After reset unit I ran two different quick washes but found during first test that unit allowed lid to lock but wasnt registering lid being locked. On second quick wash I found unit was locking and detecting lid being locked but it stopped detecting water lvl in unit. Reset unit again and found it functioning as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB01
Near Jarrell, TX 76537
Lou
Job Details: 06/17/2021
We serviced a
MAYTAG DRYER
Model MEDC300BW0
Near Killeen, TX 76542
Al
Job Details: 06/17/2021
Arrived on site and inspected dryer continuously running.Customer had to sync the kitchen timer with the dryer to know when to stop the unit.Confirmed the complaint and found the timer was defective and charred at the connector causing the malfunctions.Removed and replaced the timer and unit tested as designed.
We serviced a
FRIGIDAIRE MICROWAVE
Model FFMV164LSA
Near Killeen, TX 76543
Al
Job Details: 06/17/2021
"Arrived on site and inspected microwave tripping the breaker.Confirmed the complaint and found the monitor switch was defective causing the malfunction.Removed and replaced the the monitor switch and unit tested as designed during the 2 minute water cup test.While reassembling the unit I also noticed the grill is broken.Ordering the grill to complete the repair ; ordrng 1 5304472493 (GRILLE ASSY, EXHAUST STAINLESS)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ
Near Killeen, TX 76542
Al
Job Details: 06/17/2021
Arrived on site and inspected dishwasher issues.Found the drain pump was not draining properly.R&R and unit now functioning properly.Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ3
Near Round Rock, TX 78664
Wesley
Job Details: 06/17/2021
Arrived onsite and found bad diode causing no heat symptom. Replaced diode. Unit is now operating as designed.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Austin, TX 78736
Robert
Job Details: 06/17/2021
Arrived on job to replace previously diagnosed parts. After replacement test operation. No leaks detected at time of service
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS
Near Austin, TX 78738
Robert
Job Details: 06/17/2021
Arrived on job for complaints of not draining. Found the washer not draining on final drain. Checked drain line and pump both good. Replaced vent for corrosion.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFTR1814LW1
Near San Marcos, TX 78666
Jacob
Job Details: 06/17/2021
Arrived onsite for unit not cooling. Saw ice buildup in the freezer. De frost the ice in the freezer. Upon further inspection. Found that the defrost thermostat needs to be replaced. Replaced thermostat. Turned unit on. No issues at this time. Job complete
We serviced a
WHIRLPOOL WASHER
Model LXR7244JQ1
Near San Marcos, TX 78666
Jacob
Job Details: 06/17/2021
Arrived onsite for unit spilling water. Looked at the unit and ran it in heavy load. No water was leaking from the unit. Saw that this particular unit fills up almost all the way to the top. Let tenant know that if the load getting put in is to big. That some leaking may occur as the water will splash over the tub to the outside. Just let tenant know to be careful with load sizes to avoid any leaks. No issues at this time. Job complete
We serviced a
WHIRLPOOL WASHER
Model WFW9150WW01
Near Austin, TX 78703
Justin
Job Details: 06/17/2021
"Arrived on site for a washing machine filling the tub when not in use. Upon arrival the customer stated that the tub will slowly fill in stand by, and even spill out the front sometimes when opening the door. The unit does drain at the end of every cycle too. During our prior services we found the unit could not be pulled out all of the way due to the gas line being to short. We would have to remove the gas line in order to service the unit, but we cannot gain access to the line. Also, the gas line does not have a shut off valve to remove regardless. I called the landlord and advised her on my findings. I let her know we will need to have the gas s turned off for safety and the units removed prior to service. The unit would then have to be reinstalled by them. The customer agreed and said she will reach out to plumber regarding the gas valve. This also sounds like a valve issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Wimberley, TX 78676
Andrew
Job Details: 06/17/2021
Arrived on site to test unit for ice build up on evap. Found ice on whole lower FC evap. Cleared ice and found a piece of foam clogging drain line. Ran diagnostics and verified heater engaging. Thermistors tested good. Found unit is a rental and temps were turned up way too high as nobody ever really opens and closes doors. Advised to set temps way lower. Set temps as recommended. All functions operating as designed. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near New Braunfels, TX 78132
Noah D
Job Details: 06/17/2021
"Arrived on site to inspect unit for not making ice, upon inspection found the icemaker mid harvest and stuck, checked for error codes and found a bad motor code, replaced unit and tested with no issues, temp was 0 in freezer. lowered temp. Complete"