Arrived onsite and found console start constantly crashing and never loading set up. Ordering console and returning Wednesday. No parts used; schdld next appmnt for 11/13 WED !

Arrived onsite and found unit operating with incorrect orifice wise on multiple burners used LP conversion to repair. All checks good. Advised customer on findings and repairs. W11205318

Arrived onsite and found unit damper control getting stuck open causing freezing in top shelf fresh food cabinet. Replaced damper control and adjusted settings and shelving to repair. Unit is now operating as designed.

Arrived onsite and found unit ui panel control failure. No function corrupted data. Replaced ui panel. All checks good. Unit is now operating as designed. W11632709

Arrived onsite and replaced the freezer door for ongoing condensation on the top of the gasket. Unit is now operating as designed advised customer on repair. W11435351

Arrived onsite for cycle not able to start and found latch failure. Replaced the latch. Unit is now operating as designed. W11700916

Arrived onsite and found unit operating with f9e0 miswire. Verified incoming power is correct and Replaced the control and Found the bake and broil supply from the relay board had been swapped presumably from manufacturing. Corrected wiring installation at the relay board and symptoms resolved. Unit is now operating as designed.

Arrived on site to test unit for freezing items in RC. Found right RC door gasket is damaged causing warm air to hit RC thermistor. Recommend thermistor and RC door gasket. Scheduled for 11/13. ; ordrng 2 W10830055 (RC door gaskets)s

Arrived on site to test unit for cooktop long cook times. Found elements cycling properly and working as designed. Noticed LF burner has a surface crack. Customer rotated crack was there since closing on 10/10. Advised would be replacing cooktop for manufacture defect. Also recommending LF infinite switch as a precautionary. Office to reschedule. ; ordrng 1 W11183708 (Cooktop)

"Arrived on site to test unit for loud noise. Found drum seizing up and causing unit to shake. Replaced rollers, idler and belt using repair kit. Replaced blower wheel and drive motor with no change. Replaced front bearing and rear gasket on drum with no improvement. Provided video to Techline and requesting drum be replaced along with rear bulkhead and blower housing. Ordering parts and office to reschedule. Needing 2hrs on return visit. SR#7740275553; ordrng 1 W11178668 (Bulk head) and 1 W10899578 (Drum assembly) and 1 WP8577230 (Blower housing)"

Arrived onsite to testing for leaking. Found error f8e3(overflow). Cleared error and ran diagnostics. Found cold valve not shutting off. Found sediment in cold valve was preventing it from closing. Replaced valve(W11513255) and control(W11513246). Unit now working as designed. No leaks detected. Job complete.

"Arrived on site and verified refrigerant leak at evap. Replaced compressor(W11580057), drier(WPW10143759), evap(W11546692) and access valve(W11506635). Vacuumed system down and charged to specs with 68g of r600a. Ideal frost pattern starting to develop on evap. Advised customer to monitor. No leaks detected. Job complete."

Arrived on site to test unit for long dry times. Verified burner engaging and disengaging. Found unit ventilation is restricted leading to exterior. Removed vent hose and showed customer difference in venting. Advised to have vent cleared by a professional. No parts replaced at this time. Job complete.

Arrived on site and replaced previously diagnosed drain hose(W11244231) and control(W11607637). Unit is now working as designed. No leaks detected. Job complete.

"Arrived on site to test unit for grinding noise. Found shifter actuator was not shifting properly. Replaced shift actuator(W11481722), cam assemblyW10721967), and belt(W11239857). Unit is now working as designed. No leaks detected. Job complete."

Arrived onsite to replace previously diagnosed parts. I replaced the cooktop amd when going to replace the harness I found the second harness connecting to the elements had burnt up as well. Will need to order a second harness. Have a senior tech return to this call. OrderingW11134602 harness left. Installed W10245805 cooktop black.; ordrng 1 W11134602 (Harness left)

Arrived onsite for washer stuck in drain. When unit was plugged in I confirmed the unit would continuously drain and not shut off. I tested the unit with the pressure line off and same issue was occurring. The control isn't reading the water pressure correctly and the sensor on the control has quit. I replaced the control and tested the unit. Unit now completes cycles and drains when called. No water leaks present at time of service. Call complete. Installed W11608056 control.

"Arrived onsite to replace previously diagnosed part. I replaced the harness and tested the unit. I found the door latch not to be locking. I ohmed out the door latch and found it to show open when closed and opened. I replaced the latch and tested the unit. The control wasn't sensing what to do and kept displaying different error codes each time. I replaced the control and tested the unit. The unit is now completing cycles as designed and operating as designed. No water leaks present at time of service. Call complete. Installed W11513248 Latch, W11513246 Cntrl main, W11643701 Harns-wire, and W11755726 clip."

Arrived onsite to inspect burners being too noisy. Upon arrival I tested all burners and found them to be sounding as designed. No issues with the burners and the flames are even on all burners. Customer stated inspector said it was too noisy and showed me a video. The video was all the burners on high which is gonna create more noise as more gas is being allowed in. Unit operates and sounds as designed at time of service. Call complete. No leaks present at time of service. No parts installed.

"Arrived on site to test unit for not advancing properly, tested unit found motor struggling to engage, inspected under unit and found capacitor leaking oil, recommend replacing capacitor and shift actuator, ordered parts rescheduled for 11/12 no parts installed ; ordrng 1 W11428524 (Capacitor) and 1 W10913953 (Shift actuator)"

"Arrived on site to test unit for not starting cycle and rack issues, tested unit found no power in junction box, found a cut off switch under sink was turned off, turned switch on and tested unit now has power, left front rack adjuster also broken, replaced adjuster and tested, unit is now running as designed, no leaks detected job complete installed 1xW11157085"

"Arrived on site to test unit for no water error, tested unit found inlet valve getting 120 vac but not opening, replaced valve and tested, unit is now running as designed, no leaks detected job complete installed W11434044"

"Arrived on site to test unit for power issues, customer stated that breaker is tripped during pre heat and the breaker has been replaced, removed unit from wall, inspected all connections and could not find any issues, replaced control as precautionary and advised customer to monitor, if unit continues to trip breaker then elements will need to be replaced, at this time job complete installed W11649136"

"Arrived on site to test unit for not draining, tested unit found pump is activating but not pushing water through, inspected disposal and found plug still in place, removed plug and tested, unit is now running as designed, no leaks detected job complete no parts installed"

"Arrived on site to replace previously drain hoses, stops, and pads, replaced inner and outer drain hose, pads and stops, unit is now functioning as designed, job complete 2xWP8268961, 2xWPW10082861, WPW10545278,3385556"

Arrived on site to install previously diagnosed and ordered part. I replaced the led module assembly however the frame would not snap in properly. I will need to order another led assembly module. I am ordering another led module W11470191. Office to schedule return service. No water leaks observed during service. ; ordrng 1 W11470191 (LED module)

Arrived on site to install previously diagnosed and ordered part per previous technician. I installed the new tub. I placed the dishwasher in diagnostics and ran a test cycle. The dishwasher is operating as designed. No water leaks observed during service. W11409866

"Arrived on site to inspect refrigerator no cooling. Upon further inspection, I observed how the compressor was tripping the overload. The compressor was drawing 9 amps and tripping the overload. The temperature in there FC measured 48 degrees. The refrigerator will need a sealed system repair. I a, ordering the compressor, access valve and uv drier. W10879296 W11506635 WPW10143759. CNOTE 2 HR. No water leaks observed during service. Office to schedule return service.; ordrng 1 W10879296 (Compressor) and 1 W11506635 (Access valve) and 1 WPW10143759 (Drier uv) and 1 CNOTE (2 HR)"

"Arrived on site to inspect ice machine not producing ice. Upon further inspection, I placed the machine into diagnostics and observed no error codes. I tested the fill and observed the water greatly restricted. I removed the filter and the water began to flow normally. I finished tested the rest of the components and found no issues with any other operation. The unit will need a new filter. I advised the customer of my findings. No water leaks observed during service. Customer will get a new filter. Job complete."

Arrived onsite to inspect refrigerator no producing ice. Upon further inspection I checked the temperature I. The refrigerator and the temperature is measuring 1 degree in the FC and 37 in the RC. Upon arrival the ice maker was in the off position. I switched the ice maker on and observed it operating without issues. The unit is operating as designed. No parts needed. No water leaks observed during service.

Arrived on site to install previously diagnosed and ordered part per previous tech. I installed the bin switch and the jumper wire. The unit I operating as designed. No water leaks observed during service. W10568445 W10568445

"Arrived on site to follow up on refrigerator experiencing massive defrost issue in FC. Unplugged unit and checked thermistor reading again. Previous tech said unit was showing OL. I found 80K Ohms resistance coming from reading at the control for thermistor. I defrosted enough of the freezer to access the thermistor. I replaced it with a jumper wire, and checked at control again. This time it was reading properly, and there was no excessive resistance. The existing thermistor readings with properly matched to temps, but I replaced due to the crazy resistance readings I got. I replaced the control and tested everything from the rear again. Found proper resistance at thermistor, heating track is energizing, no air gaps found. UI shows thermistor as passed. I zip tied the new thermistor to the evap tubing. Unit working as designed at this time. Parts used - W11742389, WPW10384183. Called findings into tech line to document temp readings. SR7740279841. Call completed. Note - left unit unplugged with door open to allow defrost. Maintenance was made aware before I left that this will leave some water on the ground."

Arrived on site to diagnose washer with lid issue. Examined lid and found left side hinge broken through the lid frame. Replaced lid to resolve. Verified proper function. Repair completed. Parts used - W11102314.

Arrived on site to diagnose dishwasher not cleaning dishes. Tested unit and found wash motor not engaging at all. Unit just fills and sits. Replaced wash motor to resolve. Tested unit and confirmed everything working as designed no water leaks present. Parts used - W11613479.

"Arrived on site to diagnose refrigerator not producing ice. Checked until and found E3 for mold heater failure. Replaced the icemaker and tested, verified proper operation. Center mullion is not making contact with the closer, due to the fridge being dropped / sitting on the floor, so the pad for the leveling foot is coming off. Advised unit will need to be lifted / shimmed to have that fixed, but it won't be a warranty repair. Customer will resolve that, which will allow the mullion to close. Call completed. Parts used - W11658802."

"Arrived on site to diagnose dishwasher not cleaning. Tested unit and confirmed that it fills, but the motor just grunts and doesn't spray. Replaced sump and motor assembly to resolve. Tested and verified proper function with no water leaks. Repair completed. Parts used - W11035157"

"WDT730HAMZ1 Arrived to install previously diagnosed and ordered part. I removed and replaced the control, noting moisture found in the vent fan assembly and then tested. I found service mode testing generated an F6E2 and further inspected. There was a slight amount of debris in the filter, but not enough restrict flow. The replacement control started a second cycle at the end of the test mode, but it is a more common software issue that has been identified in recent times. Due to the liquid found in the vent fan, I am adding associated parts and we will return to install. No leaks were observed during service. The customer has requested the office contact them to schedule. ; ordrng 1 W11682810 (Vent Assy) and 1 W10861000 (Dispenser) and 1 W11684544 (Valve) and 1 WPW10195039 (Switch, Float)"

"ASD2575BRB01 Arrived to install sealed system components. I recovered the refrigerant and it appeared to be a full charge. After replacement of the compressor, service port and dye drier, I vacuumed the system to 400 microns and it held for an additional 15 minute leak test. Charging with the MFG calculated refrigerant charge, the machine started cooling as designed. No leaks observed during service."

"WRF757SDHZ04 Arrived to inspect noise and hinge cover issue. I found the cover off and the customer had said it popped off a day after service, or so. The hardware sent out did not match and I had the exact version in my personal supply and installed, ensuring full mounting and operation. I went through every service test mode for any devices that could cause excessive noise and found no issues. Further discussion with the customer revealed the noise occurred only right after service and I suspect excessive moisture may have condensed and frozen on one of the two fans in that environment, leading to the noise. The moisture evidently dissipated, and the noise did not come back, per the customer. I ran the compressor for an extended time and found it to be well within expected operational volume. Operational test good, no leaks observed during service."

"KRFC704FPS0 Arrived to inspect no cool, after prior servce. I found the issue was with cooling in the RC. The RC was 64F upon arrival and the FC was 5F, with the FC operating the evaporator fan. I removed the machine from its installation and removed the lower unit cover. Due to the correct installation on the last trip, the excessive heat had been corrected and I found all high side heat as expected. I noticed the retainer for the three way valve would not retain the cable and when inspecting, the cable fell out of the connector. I was able to get the retainer to work as designed and contributed testing. The prior issue of the compressor not engaging within service test modes had returned. I contacted the MFG and advised of my findings and the representative submitted the machine for review due to the imbalanced temperatures, issues with both the RC and FC chambers not cooling and the return of the compressor running issue, after controls had already been replaced. File # 7740280783. The tech advised the customer will be contact within the next five business days. No leaks observed during service."

"MVW7230HW0 Arrived on site for unit not completing cycle. Upon arrival, checked error codes and found F0E7 load detected when running clean cycle and F0E3 overload. Cleared codes. Proceeded to run normal and found unit was not filling during the initial fill. Proceeded to replace W11400157 drawer. Re tested and now unit is functioning as designed. No water leaks detected at this time."

"MVW6230RHW2 Arrived on site for unit flashing F8E1 error. Upon arrival, found F8E1 long fill code stored. Cleared code. Tested both cold and hot water and found pressure on hot valve to be slightly low. Customer will inform builder. Customer also mentioned that even in Cold setting, the pressure entering the tub will be very low. Proceeded to replace W11220230 water inlet valve. Tested unit and now unit is functioning as designed. No water leaks detected at this time."

"MVW5430MW0 Arrived on site for unit not powering on. Upon arrival, found unit powers on but customer mentions unit does not spin. Proceeded to check error codes and found F7E6 motor circuit open and F7E7 motor unable to reach RPM. Cleared codes. Continued to check capacitor and found no capacitance. Proceeded to replace W11395618 capacitor. Ran diagnostics and passed with no issues. No water leaks detected at this time. Unit is functioning as designed."

"WTW8500DC2 Arrived on site for unit overfilling with water. Upon arrival, entered diagnostics and found F5E3 lid locked, F0E5 off balance, F3E2 inlet water fault, F0E2 oversuds and F2E1 button stuck. Cleared codes. Proceeded to replace W11165546 valve and W11689205 control. Ran diagnostics and unit is now functioning as designed. No water leaks detected at this time."

"Arrived on site for a washing machine that is over filling. Inspected unit and work area. The customer advised that the unit seems to continue to fill after it goes off balance and it seems to be going off balance on every cycle. They were unsure as to what the problem actually was, but they advised that they are wasting a lot of water. I checked the suspension and found the suspension was completely shot. I attempted to wobble the basket on the driveshaft and found it was completely secure. Around the unit through diagnostics and did not find any stored error codes. Around the unit through an auto test and found all other components working in operating as designed. Ordering the suspension rods and rescheduled the customer to 11/9.; ordrng 1 W11130362 (Suspension)"

"Arrived on site for a washing machine that will not drain. Inspected unit and work area. The customer stated that they had to manually remove the water and that they had tried several cycles to get the washer to drain but couldnt. I checked underneath the washer and found one of the wire harness wires going to the drain pump broken. I went to replace the lower harness, and when I removed, the pressure hose off the tub, the stem on the tub side that the pressure hose fits onto snapped off with it. Ordering the tub and the office will need to contact the customer about our return date due to an out of stock and PSP item.; ordrng 1 W11219115 (Tub)"

"Arrived on site for a washing machine that is not agitating clothes. Inspected unit and work area. The customer advised that the unit will fill with water. Drain and rents, but will not actually wash the clothes. Around the unit through diagnostics and found an F7 E5 (shifter fault) error code. Around the unit through an auto test and found that when the unit was trying to agitate, the shifter was making an abnormal sound. I gained access underneath and did not find the cam worn or stuck. I went ahead and replaced the actuator and cam and tested the unit. I still had the same issue indicating an issue with the driveshaft. I replaced the gearcase and tested the unit. I found the unit working and operating as designed. Call complete. W10721967, W11212745, and W11454738."

"Arrived on site for a range that has uneven cooking flames. Inspected unit and work area. The customer advised that her left two burners seem to have wildly uneven flames on the burners and they are also having an issue with their oven cooking evenly. I tested temperature in the oven and ran the unit up to 400?F. I found temperatures fluctuate between 423?F and 363?F, giving an average temperature of 393?F. I checked the temperature at 350?F and found similar fluctuations with an average temperature of 344?F. I checked the burners and condition from the left. Two burners were seemingly having uneven flames on the right hand side of each burner. I checked the offices and found the orifices were correct, and attempted to reposition the burner caps. I found that even with the burner caps being completely square, they were still having uneven flames. I replaced the burner heads and tested the unit. I still had the same issue. I called Whirlpool Techline and spoke to Dillon SR# 7740278751. He advised that the oven seem to be within range, and that there was really no way to calibrate this unit. In regards to the burners, he had me send him several photos of the flame heights on all burners, orifices, and the burner heads and caps. He advised that there really would be nothing altering the flame heights besides the flame spreader which we already replaced. He checked in with engineering and they advised that there had concerns about potential gas pressure coming to the house and would require the customer to get a gas pressure check from the gas company prior to any further repair. The customer will contact her gas company and will call back if any other issues persist. Call complete. WPW10636224."

"Arrived on site for a dishwasher that is not washing dishes. Inspected unit and work area. The customer advised the unit will fill with water and heat up, but will not actually re-circulate the water. I ran the unit through diagnostics and found an F4 E3 (wash motor not running) error code. I ran the unit through an auto test and confirmed the customers complaint. I went ahead and replaced the wash motor and tested the unit. I found the unit working and operating as designed. Call complete. W11613479."

"Arrived on site to install previously ordered part. Upon arrival found entire bottom of tub has water. Ran drain, drain pump energizes but not pumping. Sounds like debris in pump. Cleared all water with vacuum. Replaced tub W11513977 test unit and found leaking from inlet hose. Found clamp has lost its tension. Installed a new clamp. Test unit and now operating as designed. No leaks present at this time. Job complete"

"Arrived on site for SAFTEY tripping breaker. Upon arrival, breaker is on off position and not on breaker trip position. Restored power. test polarity and is 122v. ran diagnostics and there are no saved error codes. Ran automatic cycle 3 times to test all components and all components operated without tripping. Ran a normal cycle and there are no issues. Heater pulls 7 amps. Cannot duplicate issue."

Arrived on site to test unit for unit not heating. Test unit and found no high voltage. Test high voltage and will need to order magnetron capacitor and diode. Office to reschedule ; ordrng 1 W10850446 (Capacitor) and 1 W11256462 (Diode) and 1 W10754299 (Magnetron)

Arrived on site to test unit for unit leaking. Test unit and found damaged tub on left side creating a leak. Will order new tub office to reschedule for 2 hours. ; ordrng 1 W11409865 (Tub) and 1 2hourjob (2 hour job)

Arrived on site to realce door handle and screws. Installed new door handle with new screw test unit and unit test good job complete.

Arrived on site to test unit for start button not working. Test unit and found shorted board. Relaxed control board test unit and unit tests good job complete.

Arrived on site to test unit for right front burner not working. Test unit and found shorted burner. Relaxed element test unit and unit just turning on the center. Relaxed switch test unit and unit test good. Burner is coming on all the way around job complete.

Arrived on site to relaxed glass cooktop. Replaced glass top test unit and unit test good job complete.

"Arrived on site to inspect refrigerator temps and items freezing in the fresh foods section (RC). Upon further inspection, I found the shelf in the RC section at the very top and not allowing for good airflow. Tested temps in the RC=27 degrees and FC=12 degrees. While testing the FC, I found a small amount of frost on the right upper corner of the evap cover (photo). I gained access to the evaporator and found a ball of ice/frost in the upper right corner at the suction line and cap tube (photo). There was no frost pattern on the evaporator. I pulled the unit out and gained access to the sealed system repair and checked pressures and found the Low side pulled too far into a vacuum (photo). Checked amp draw to the compressor and its showing .5amps. I placed the unit in diagnostics to test and when I tested the compressor, it took several times for it to kick on. I tested defrost and it is operating as designed. I checked for any refrigerant leaks and found none. I advised the customer of my findings. I am ordering the compressor, access valve and UV dye drier. CNOTE-CAP TUBE ALUMINUM, LOKRING kit, lokrings, CNOTE-3HR JOB (2ND FLOOR BUSINESS) and office to schedule return service. No water leaks observed during service.; ordrng 1 CNOTE (3 HOUR JOB-2ND FLOOR BUSINESS) and 1 LOKRINGKIT (LOKRING KIT) and 1 CNOTE (ALUMINUM CAL TUBE) and 3 W11504434 (Cap tube to drier lokring)s and 1 W11506635 (Access valve) and 1 WPW10143759 (UV dye drier) and 1 W11480426 (Compressor kit) and 1 CNOTE (CONTACT CUSTOMERVIS PHONE (BUSINESS))"

"Arrived on site to inspect washer not completing cycles. Upon further inspection, I placed the unit in diagnostics showing error code F8E1-long fill. Cleared the code and continued with testing. I found the unit is operating as designed. I manually tested the valve and both cold & hot are operating as designed. Retested in automatic test mode and the WLS sensor detected the correct water levels with cold, hot and warm. I made recommendations for use and care, as well as, detergent and fabric softener use. No water leaks observed during service, job completed. No parts installed."

"Arrived on site to inspect washer error code(s). Upon further inspection, the customer advised the unit is showing error code F7E1-tachometer missing/wrong signal. Cleared the code and continued with testing and found the unit will not agitate or spin, but I can hear the motor humming. Tilted the unit back and found capacitor oil on the drain pan and dripping rom the capacitor. Attempted to clean the oil and was able to get most of it cleaned up and removed and replaced the capacitor. I calibrated the unit and retested in diagnostics and unit is operating as designed. No water leaks observed during service, job completed. W11395618"

"Arrived on site to install previously diagnosed and ordered parts. Due to parts missing from the upper rack, I installed the manifold, upper spray arm, rack adjuster clips (4), adjustable tine and both clips and tested. Unit is operating as designed. No water leaks observed during service, job completed. W11662109, W11627535, W11580020-4x, W11627525, W11727974, W11799794"

"Arrived on site to inspect washer noises. Upon further inspection, the customer advised that the noise is coming from the agitator area and its a loud metal on metal noise. I placed the unit in diagnostics showing no error codes and manually tested the agitation and spin and could not duplicate the noise. I tilted the unit back and found gearcase oil on the side panels, drain pump, and harness shield (photos). I advised the customer of my findings and explained that while in agitation, the slider teeth are slipping on the rotor teeth causing the noises when theres a load applied. I removed and replaced the gearcase, clutch and slider and calibrated the unit and retested. Unit is operating as designed. No water leaks observed during service, job completed. W10734521, W10754448, W11449841"

"Arrived on site for noise complaint. Diagnosed vibration noise between fan grill and evaporator cover,removed grill,added sealer between fan housing and cover,reinstalled grill added sealer between grill and cover noise no longer present."

"Arrived on site. Replaced right side fresh food door gasket,replaced led module,door sealing correctly led light powered on. W11456682,w11470191"

"Arrived on site for unit making too much ice. Diagnosed a defective bin thermistor,replaced defective bin thermistor ran diagnostics all test passed. Used wpw10511923"

"Arrived on site for no ice. Ice compartment temp reading 10? E5 error,power cycled unit ran harvest passed,ran fill test passed,ran fan test passed,ran optic test passed,ran freezer fan test passed. Advised customer to power on max ice to keep ice box fan running."

"Arrived on site for thin to no ice. Ran diagnostics found weak water flow from valve,replaced valve ran normal cycle foundmp water sensor not shutting off water fill after water pan is full will continue to overfill. Replaced defective recirculating pump,ran normal cycle unit working as designed. Repair covered by Appliance Express 1 year warranty."

"Arrived on site. Removed ice bin found multiple ice cubes stuck between icemaker and shut off arm causing icemaker to stop production. Removed ice cubes,installed a new icemaker,lowered water fill ran fill test passed. W11548540"

Arrived onsite for unit not completing cycle. Unit was in back warehouse with no hookups other than an outlet. Ran diagnostics and found stored Error code for long drain and basket speed fault. Ran auto test and all seems normal except the drain pump making a noise. Poured water into tub and ran drain and spin. Pup only buzzing but not draining. Ordering pump. Set to return Wed the 13th. ; ordrng 1 W10919003 (Drain pump)

Arrived on site for unit not making ice. Unit has new style icemaker called tech line for assistance. Ran troubleshooting but icemaker is not responding. Spoke to Bruce SR#7740275652. Ordering icemaker. Office to reschedule ; ordrng 1 W11692161 (Icemaker)

Arrived onsite for unit not cooling properly. On arrival found unit evaporator cover frozen over. Unit has been experiencing the same issue since July 2024. Heating circuit components and controls have been replaced multiple times over. Today in diagnostics found defrost sensor OL. After several minutes then the system recognized that the unit was needing to go into defrost and showed PASS. Called techline for continued issues. Spoke to Art SR#7740279141. All components that control the defrost cycle have been replaced. Tech line submitted for review. Job complete

Arrived on site for dryer not turning on. Checked supply voltage and voltage was good. Checked voltage to control unit had sufficient power. Found UI was receiving power but not turning on. Replaced UI and tested. Unit is now running designed. Job completed. Used part number w11316915

"Arrived onsite for unit not agitating. Customer informed me that with small loads , unit fills to the top with water. Tested a load and unit filled to max level. Ran diagnostics and found no stored error codes. Control not reading level. Pressure hose is clear. Replaced board. Tested and unit is functioning properly. Job complete"

"Arrived onsite for unit making noise and needing tub replacement. On arrival reinspected unit. Found that noise was coming from rotor stator assembly, not the tub. Tub was delivered to apartment complex staff, left onsite as it was not needed. Replaced rotor and stator assembly. Tested and unit is now functioning properly. Job complete."

"Arrived on site for washer starting to make a loud noise and then didnt spin. Clothes were wet. Found f3e1, f1e1, f9e1. At control. Drain pump reading 21.7 ohms. No signs of oil under washer. Reset for thurs am. ; ordrng 1 W11603810 (Control) and 1 W11652038 (Lower harness)"

Arrived on site for oven control screen being locked. Customer said power went out and since the it hasnt turned back on. Control is locked and does not reset. Reset power at breaker. Still same issue. Will need new console. Reset for tues am. ; ordrng 1 W11600355 (Panel)

"Arrived on site for washer not completing cycle. Found f8e1, f2e3. Cleared codes and ran diagnostics. All components passed. Inspected and found drain line was not lifted above tub. So unit just drains and will never be able to fill properly. Advised customer new pipe must be installed so drain is lifted higher than tub. Call complete.n"

"Arrived on site for Icemaker leaking. Installed fill tube extension and permagum. Cycled icemaker. Verified operation. No leaks. Call complete. WPW10496649, 212643; used 1 212643 (Permagum) from stock"

"WFE320M0JS4 Arrived on site for a range tripping breaker. On arrival verified range tripping breaker replaced part#s w11182108,w10856603 and w11594224. Checked polarity L1 to L2 (249.9) L1 to N (124.9) L2 to N (125.0) G to N (000.0) High draw Amp (14.53) Low Amp draw (10.17) removed ground wire and preheated to 500 degrees temperature reached without tripping breaker. Rewired ground back on and preheated to 500 degrees temperature reached without tripping breaker. Product works as it's designed calling whirlpool tech line file # 7740274511"

NED4655EW1 Arrived on site for a dryer not drying. On arrival tested and verified the hi limittstat had failed. Replaced part#279816 tested product works as it's designed.

WED5605MW0 Arrived on site for a dryer not powering on. On arrival tested product found it works as it's designed no issues. Instructed client to pull away from wall dryer vent was crushed no parts installed.

WEC310S0LS2 Arrived on site for broken knobs. On arrival verified defective knobs instructed client to contact whirlpool clients doingjust5hat no parts installed.

F2e1 f3e2 MED7230HW Arrived on site for a dryer not heating. On arrival found error codes F2E1 and F3E2 deleted errors found part#s w10909685 and wp3387747 replaced parts tested product works as it's designed.

WRS325SDHZ12 Arrived on site for a refrigerator making loud sounds. On arrival located issue water dripping from water tube for icemaker used permugum and sealed tube no contact with water.Ice build up around evaporator fan got rid of all ice test water flow great free of permugum product works as it's designed no parts used only truck stock permugum.

"Arrived on site for left door not shutting properly . Ordering hinge ,catch, latch . No parts installed ,no water leaks detected. Call to set return ; ordrng 1 WP12028505AP (Door closer) and 1 WP12028505AP (Door latch) and 1 W10917991 (Hinge)"

"Arrived on site for wash leaving load wet arteries wash cycle . Found weak drain pump, also found oil has leaked out of gearcase . Ordering drain pump, gearcase ,cam belt actuator . No water leaks detected at time of service . Set return 11/12; ordrng 1 W11116590 (Control) and 1 W11454734 (Gearcase) and 1 W10876600 (Drain pump) and 1 W10752283 (Wash plate) and 1 W10528947 (Hub) and 1 WPW10006384 (Belt)"

Arrived on site for control not responding to touch commands. Found two buttons on control have failed . Replaced control W10804115. All buttons are now active . Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete

Arrived on site for controls not respond to commands . Found some of the buttons not responsive. Replaced control W11683480 Buttons are now responding . Ran diagnostics.all checked normal. No water leaks detected at time of service . Job completed

Arrived on site replaced control W11552018. Tested unit and light is functioning normally . No other issues found . Job complete

On arrival verified complaint of inconsistent water. On inspection water line is freezing due to no air flow. Air flow isnt functioning due to evap fan is stopped by an ice flow from ice maker fill tube. Sp W11750800 part number w11750811. Ordering the fill tube from the sp. rescheduled for 11/14 ; ordrng 1 w11750811 (Fill tube)

On arrival verified complaint of not draining. Visual inspection shows broken harness to drain pump. Ran diag and all other components are functioning correctly. Ordering harness W11643701. Rescheduled for 11/14; ordrng 1 W11643701 (Harns wire)

On arrival verified complaint of tripping breaker. Will need to perform cook off next visit as new bake element is damaged. See quick pics. Replaced main and broil elements today per sop for breaker tripping. Reordering bake element w11182108 Resch for 11/14; schdld next appmnt for 11/14 THU !

"On arrival verified complaint of tripping breaker. On arrival inspected unit and found no signs of arcs or damage. Visual inspection of the harness shows no signs of damage Terminal block is wired correctly and is tight (no twists in power cord or twists in power cord removed). Verified voltage and polarity are correct. Removed power cord from wall. Previous tech Replaced Bake and broil elements and main control. Checked continuity between element casings and terminals and found OL. Removed ground strap. Reconnected power. Ran bake element and broil elements in then ran bake cycle at 500 with ground strap off for 30 mins. Verified amp draw was under 16amps max. Stopped cycle, disconnected power,and reattached ground wire. Reconnected power and Set bake at 500 Advised customer to run for 1.5 hours and turn off cycle, spoke to TL and submitted picture of breaker. Advised customer if it happens again to replace breaker. If problem persists call customer service. unit is working as designed job complete replaced bake element, broil element, and main. Installed rack w11520287"

"On arrival verified complaint of not running. On inspection found no power to unit. Found GFCI tripped. Customer stated they had messed with the GFCI but were unsure of how to reset it. Reset GFCI and unit came on,one. Ran diag cycle and confirmed, water valve, drain pump, wash motor, and heater are all functioning correctly and nothing tripped the GFCI. Unit is working as designed at this time, job complete no parts installed."

"On arrival verified complaint of tripping breaker. Unit trips immediately on plug-in and breaker was replaced. On arrival inspected unit and found no signs of arcs or damage. Visual inspection of the harness shows no signs of damage Terminal block is wired correctly and is tight twists in power cord removed. Verified voltage and polarity are correct. Removed power cord from wall. Replaced Bake and broil elements and main control. Checked continuity between element casings and terminals and found OL. Removed ground strap. Reconnected power. Ran bake element and broil elements in then ran bake cycle at 500 with ground strap off for 30 mins. Verified amp draw was under 16amps max. Stopped cycle, disconnected power,and reattached ground wire. Reconnected power and Set bake at 500 Advised customer to run for 1.5 hours and turn off cycle, repair has been completed per instructions in SP w11490386 , spoke to TL 7740275432 and submitted picture of breaker. Advised customer if it happens again to replace breaker. If problem persists call customer service. unit is working as designed job complete replaced bake element w11182108, broil element w10856603, and main w11594224"

"On arrival verified complaint of tripping breaker. Took a photo of mod/Ser tag, product exterior front, product surroundings, product area of potential concern full, mid, and close, and breaker outside. Verified voltage and polarity are correct, On arrival inspected unit and found no signs of arcs or damage. Visual inspection of the harness shows no signs of damage Terminal block is wired correctly and tight twists in power cord removed. Removed power cord from wall. Replaced Bake and broil elements and main control. Checked continuity between element casings and terminals and found OL. Removed ground strap. Reconnected power. Ran bake element and broil elements in then ran bake cycle at 500 with ground strap off for 30 mins. Verified amp draw was under 16amps max. Stopped cycle, disconnected power,and reattached ground wire. Reconnected power and Set bake at 500 Advised customer to run for 1.5 hours and turn off cycle, repair has been completed per instructions in SP w11490386 , spoke to TL SR 7740280396 and spoke to safety , and submitted picture of breaker. Advised customer if it happens again to replace breaker. If problem persists call customer service. unit is working as designed job complete replaced bake element w11182108, broil element w10856603, and main w11696067. Parts are labeled and set to be returned per wpl safety request"

"Arrived on site to test unit for noise. Upon arrival customer stated unit makes a constant squeal/ dolphin chirp during every cycle. Entered diagnostics and started a cycle, unit did not agitate and skipped to spin, during spin a squeal sound emerged during the whole spin. Gained access to bottom components, found all the gearcase oil has leaked out, slider is worn. Unit will need a full rebuild. Will require a new gearcase, slider, clutch, rotor, and washplate. Will need to order clutch for return visit. Ordering part, no parts installed, rescheduled for 11/12.; ordrng 1 W10754448 (Clutch)"

"Arrived on site to replace previously diagnosed part. Replaced motor (279827) and tested unit, noise has been eliminated and unit is now running as designed, job complete."

"Arrived on site to replace previously diagnosed part. Replaced inner door frame (WPW10208275), included in the frame was the hinge and hinge caps. Reassembled door and reattached, tested unit, door is no longer sagging and is properly closing. Unit is now functioning as designed, job complete."

"Arrived on site to test unit for wet clothes at the end of a cycle. Upon arrival customer stated unit will not enter the final spin, would have to manually put it into a drain and spin in order to spin the clothes out. Also the clean washer cycle does not start.Suspension tested good. Ran a diagnostic cycle, found all components properly engaging. Inspected under the unit and found no excessive wear on any components. Inspected shut off valves and found the hot water valve is extremely loose and has not been turned on since unit got installed. Tightened valve and opened hot valve. Started a cleaning cycle, unit properly engaged and is now progressing properly. Advised customer to monitor, final rinse did not get the required amount of water and water temp in order to enter the final spin due to hot water valve being shut off. If issue reoccurs advised to call the office and let them know the exact symptoms. At this time unit is running as designed, no leaks detected, no parts installed, job complete."