"Arrived on site for a refrigerator that is not making any ice. Inspected unit and work area. The customer advised that it has made two or three batches of ice over the past 24 hours but that it does not make ice consistently and has stopped for over two weeks up until yesterday. Was unable to check for any error codes on this unit due to the age of the unit but did check the thermistor an icebox fan. Found both view functional. Found both refrigerator and freezer at proper temperatures. Advise the customer the issue would have to be with the icemaker or the thermistor.

"Arrived on site and found ELO has holes in it and customer is experiencing leaking from Dispenser drawer. ; ordrng 1 WP34001284 (Dispenser housing top) and 1 WP34001245 (Dispenser housing body)"

Arrived on site for washer not allowing fabric softer to empty through dispenser and over filling cup. Upon arrival confirmed complaint. Found no errors in diagnostics but did find fabric cup slightly clogged as well as inlet valve not fully closing and allowing water to over fill fabric dispenser. Replaced valve and cleared clog. Found no leaks during tests and unit now functioning as designed. Call complete

"Arrived on site for washer making loud noise. Upon arrival confirmed issue and found following errors F7E9, F9E2. After further inspection I found tub seal broken causing water to leak into gearcase, gearcase leaked oil and water unto all components and rusted everything under compartment together (photos in sd) also found drain motor failing. Will need office to reschedule once autho and availability of parts is known; ordrng 1 W10834917 (Washplate) and 1 W10564013 (Spanner) and 1 W10665342 (Thruster) and 1 W10006483 (Stator) and 1 W10905022 (Clutch) and 1 W10006482 (Rotor) and 1 CNote (Needs autho)"

Arrived on site for dryer not turning on. Upon arrival confirmed complaint. After further testing found breaker had tripped. After restoring power I found no errors in diagnostics. I checked all hardware loads but found no causes of failure. Ran multiple tests on dryer and found stable power supply as well as unit working as designed. Call complete

"Arrived on site to test unit for water over flow error, tested unit found overflow tray is full of soap residue causing float switch to stick, replaced float switch, up on further inspection found that the tub was heavily damaged causing it to slit on the seam, damage damaged tub, proper water flow in tube could be causing water drip pan to over flow, ordering tub, office to reschedule ; ordrng 1 W11409866 (Tub)"

Arrived onsite for dryer with condensation in drum. Upon arrival customer stated moisture is in drum from time to time. Sometimes it takes more that one cycle to dry clothes. Upon arrival inspected unit. Found lack of air flow through ventilation. Checked rear of unit and found vent hose crushed closed. Adjusted hose for customer to improve air flow. Customer stated last time this occurred was 2 yrs ago. Customer has not had ventilation cleaned since. Recommended customer have ventilation cleaned and repeat once a year. Unit is heating and tumbling fine. Job complete

Arrived on site for keypad not responding and broiler not shutting off . Found keypad not responding to commands . Stuck keypad error code . Customer also having issues with broiler staying on . Ordering control and UI . Call to set return ; O-emld tckt

Arrived onsite for dryer not heating. Upon arrival inspected unit. Found unit would power on and tumble but not heat. Pulled rear panel and found faulty hi limit tstat. Replaced tstat and tested. Unit is now heating and functioning properly. Job complete

Arrived on site for f8 error code . Ran diagnostics test on fan . Both low and high would just buzz no air moving Ordering fan . Set return for 7/7 . ; schdld next appmnt for 7/8 FRI !

Arrived on site for a dryer that is making a rattling sound during operation. The customer advised that it usually starts up within 5 to 10 minutes of the unit starting and will continue until it cools down. Customer had a video to show me it which sounded like a blower wheel hitting the housing. Disassembled the unit and confirmed the blower wheel had cracked. Replace the blower wheel and tested the unit. The unit began to work and operate as designed. Call complete.

Arrived on site for rust . Found both upper and lower racks developed rust on tines . Ordering both racks . No other issues found . No water leaks detected at time of service. Call to set return ; ordrng 1 W10826745 (Upper rack) and 1 8561705 (Lower rack)

"Arrived onsite for refrigerator with top and freezer led not working and food freezing at the top back of rc. Upon inspection I found that the freezer led connector was not settled properly o corrected this and the lights now work, I replace the damper because it would get stuck causing the food in the rc to freeze at times. Job complete"

"Arrived on site for control not working. I inspected the unit and work area. I found the control working, bake and broil work. I found the knobs sliding all the way down the switch shaft, bottoming out. I am ordering 4 new knobs. Reschedule for Wednesday 7/06/22. ; ordrng 4 W11158169 (Knob)s"

"Arrived onsite for refrigerator that stopped cooling. Upon inspection I found that the compressor would kick on and make a loud hornbill noise and the shut off 10 seconds later. I tiled cx of my findings. Office to order ss, and setup return. Job complete."

"Arrived on site to replaced warming draw rail slides . Found rail base is bent badly . Tried to bend back unsuccessfully. Ordering left side rail base , foot ,2nd man . No gas leaks detected at time of service. Call to set return ; ordrng 2 W10058460 (Level feet rear)s and 1 WPW10306546 (Rail base left) and 1 2ndman"

Arrived onsite for cooktop taking too long to heat. Upon inspection I found that one of the hot lines was flipped with the neutral. I corrected this and tested unit and found unit operating as designed. Job complete.

"Arrived on site for washer leaking . Ran diagnostics and got long fill . Ran test fill , valves are filling properly no leaksat valves . No issues with flashing at pressure dome . In talking to tenent unit is getting too much water , so when washing its splashing over . Ordering Control and pressure hose . No other leaks detected at time of service. Call to set return ; ordrng 1 W11476577 (Conrtol) and 1 W11450610 (Lower harness)"

"Arrived onsite for wall oven not heating. Upon inspection I found both heating elements good I backed probed the heater Circuit and found that it was good. Which led me to believe that Control had failed? I installed new control.I left unit unplugged and turned breaker bad on and found the it would trip immediately, I had to reset it several time in order to test the oven. The oven still didnt heat. I believe theres an issue with the wiring in the home. I advised the customer to have an come out to check the wiring/ breaker. Job complete"

"Arrived on site and found washer is stacked, in a closet, and one step off the landing with a staircase behind it. Found control panel is unresponsive; ordrng 1 W10911043 (Control panel)"

Arrived to inspect no ice. I found the previous ice maker repair did not correct the issue and further inspection revealed the witching for the unit had failed. I corrected the issue and tested and the unit cycled and filled as designed. No leaks observed during service. Repair warranted due to prior service.

Arrived on site to diagnose a refrigerator that is not cooling properly. Found low refrigerant charge as well as uv dye on evap. Compressor also running at abnormally high pitch. Compressor and evaporator will need to be replaced at the same time to complete repairs. Office to set return appointment for 2 hours.; ordrng 1 W10507884 (Compressor) and 1 W11506635 (Coupling)

"Arrived to inspect garment stuck under agitator. I removed the agitator and freed the garment and reinstalled. I tested the unit within service test mode and it operated as designed. No leaks observed during service.

"Arrived on site to inspect dryer snagging clothing and clean vent light wont turn off. Upon further inspection, the customer had a piece of blue tape on the spot where they found their clothing snagging. I found what appears to be a piece of metal in the paint (photo). I attempted to remove the debris and it would not come off. I tested airflow to the unit and it failed 2 out of 3 tests. Using my borescope, I found the vent tube going outside is clogged. I am ordering the drum and office to schedule return service. No lint within the unit observed during service.; ordrng 1 W10545923 (Drum)"

"Arrived to instal previously diagnosed and ordered parts. I removed the faulty compressor and evaporator after refrigerant recovery and installed the replacement compressor, evaporator, dye drier and service port. I vacuumed the system down to 320 microns and it held for an additional 15 minutes. After holding, I charged with the mfg prescribed refrigerant charge and tested. The unit cooled and operated and designed. No leaks observed during service."

"Arrived on site to inspect refrigerator freezer door not closing and leaking water. Upon further inspection, I found the FC door slightly open on the right side and a large ice block in the bottom of the FC section. Disassembled the FC section and removed the ice and found the drain tube clogged. Pulled unit out and found the drain tube is the old duck bill type tube. Per service pointer #W10632338E, I am ordering the drain tube and its covered under special code #S38253. No water leaks observed during service.; ordrng 1 W10619951 (Drain tube)"

Arrived onsite to install previously diagnosed parts. Installed new drain hose. Test unit. Unit drains correctly. No leaks present at this time. Job complete

"Arrived on site for free standing ice machine, Inspected unit and work area. Inspected unit and had water siting in reservoir. Tested unit in diagnostics and found recirculating pump is not operating, it will fill with water and drain but will not recirculate through the evaporator to make ice. Will have to order new pump and office will reschedule CX when parts have arrived. No leaks observed during service. ; ordrng 1 W11542867 (Recirculating pump)"

Arrived onsite for WASHER HAS GRINDING NOISES IN SPIN CYCLE AND TAKES LONGER TO CYCLE. Upon arrival test unit and found sound coming from stator and rotor area. Found the slide had failed. Need to replace slide. Replaced slide and test unit. Unit now operates as designed. No leaks present at this time. Job complete

"Arrived on site for a washing machine getting out of balance. Upon arrival the customer stated no matter the load size it will stop and throw an out of balance error. I put the unit into diagnostics mode and found stored error codes F0E9 for off balance pause, F0E5 for off balance load, F0E7 for load detected on clean wash, F7E4 for basket reengagement failure, and F7E9 for locked rotor. I then activated each component and found on high spin it took abnormally long to ramp up. During testing the unit also locked and would not unlock. It would then no longer allow me to activate any load, but after unplugging and plugging the unit back in several times it would unlock. I gained access to the bottom of the unit and found all in good shape. Due to this I am ordering the rotor, stator, and control to replace. I also walked the customer through proper loading. I advised the, on filling it only 50-75% full, putting like clothes together, and on bedding. Office to reschedule. ; ordrng 1 W11419171 (Control) and 1 W10915700 (Stator) and 1 W10915701 (Rotor)"

Arrived onsite for Thumping or Rumbling. Upon arrival Mrs. stated that it is a squeaky noise after a couple of minutes in use. Tested unit and get a squeaking noise from turntable motor. Replaced turntable motor and shaft. Test unit and unit operates correctly. Job complete

"Arrived on site for a refrigerator not cooling well in either compartment. I checked temps and found the FC at 51?F and the RC at 60?F. I found all airflow components running as designed. I then ohmd out the thermistors and found them accurate. I gained access to the evap and found the frost pattern bad and stopping about a foot into the coils indicating a failed SS. I am ordering a SS repair, and the office is to order parts. Office to reschedule with a SS tech and 2 hour job. ; O-emld tckt"

"Arrived on site for a dishwasher popping the breaker. Upon arrival the customer stated that the breaker will pop shortly after you start the unit. They also found that if the dishwasher is plugged into another outlet then it will not pop the breaker. They also stated that the disposal, trash compactor, and dishwasher were all on the same breaker. The customer had an check the unit, and he only found the power cord crimped. I found sitting water in the unit and tried to drain it, but the breaker popped as soon as I tried. I gained access to the terminal block and found the neutral line barely touching and falling off the block. I corrected this and then turned the breaker on. I put the unit into diagnostics mode and found stored error codes F7E1 and FAE2. I then ran a diagnostics cycle while monitoring amp draw. I found the unit ran through as designed with no leaks, and the breaker never popped. I ran the unit an additional time to reassure and found it still ran through as designed. I then ran a normal cycle for several minutes and found it never popped. I informed the customer on my findings and advised if it pops again it may be due to a weak breaker.

"Arrived onsite for Ice maker leaking and caused parts to break. Upon arrival inspected unit and found crack on ice tray causing water to drip into ice container and freezing. Need to replace ice maker, and ice container. Also found mounting plate is cracked and bottom coupling is broken.Need to order bottom coupling, mounting plate,shaft and motor. Office to reschedule ; ordrng 1 WP2220458 (Coupling) and 1 W11573761 (Mounting plate) and 1 WPW10258544 (Shaft) and 1 W11202789 (Motor)"

Arrived on site for a washing machine that will not agitate. Inspected unit and work area. The customer advised the unit will make a clicking sound but the clothes do not wash. Randy through diagnostics and did not find any stored air codes. Tested the unit and manual agitation and found the shifter not shifting into agitation. Checked underneath the unit and found the actuator disconnected from the cam causing the issue. Replaced the shifter and tested the unit. The unit began to work and operate as designed. Call complete.

Arrived on site to test unit for right front burner not igniting. Test unit and found bad module. Ordering new module office to reschedule ; ordrng 1 WPW10475149 (Module)

"Arrived to inspect wash and dry issues. I adjusted the rinse agent dispenser to match the CXs water treatment system and use and advised in the use of detergent. I advised using 1-2 teaspoons of automatic dishwasher detergent and purging the cold from the hot supply, prior to use by running the sink. No leaks observed during service."

Arrived on site to replace Harness and center igniter and orifice holder. Tried to replaced center and left front orifice holders but tubing is twisting with it. Will need to order new tubings office to reschedule. Will only need to replace center orifice holder and Tubings and left front orifice holder and tubing on returned visit. ; ordrng 1 W10566297 (Tubing center burner) and 1 W10566296 (Tubing center main) and 1 W10566305 (Tubing left front)

Arrived onsite for filter housing issues. Upon arrival found housing cover and spring had come displaced. Secured spring and cover back into place. Tested housing and unit is functioning properly. Job complete

Arrived on site to replace icemaker and valve from previous diagnosis. Replaced icemaker and valve is not the part intended. Spoke with SR and found right valve. Office to reschedule. ; ordrng 1 MJX41178938 (Valve)

"Arrived on site to inspect refrigerator leaking water and freezer not cooling. Upon further inspection, I found the FC door not closed securely and frost built up inside the FC section on the left side. I tested temps in the FC=11 degrees and I could hear the frost element sizzling from water hitting it telling me the unit is in defrost mode. Also found the unit ice bin full with ice from the ice maker. Disassembled the FC section and cleaned the ice/frost from inside and checked the evap. By this time the defrost mode had finished and the evaporator began to have a good frost pattern. Advised the customer of my findings and reassembled the FC section. Adjusted the door brackets to get gasket to seal. Recommended that the customer check the FC door when they open and close it to make sure its sealing properly. No water leaks observed during service, job completed."

"Arrived onsite for a refrigerator with the RC compartment cooling good but the FC compartment isnt freezing anything and no ice has been made since the last repair. I found the RC at 42 degrees with it set at 38 and I found the FC at 56 degrees with it set at 0. I only found about a 6 frost line on the FC evaporator after the capillary where it enters the evaporator. I could hear the refrigerant surging into the evaporator. I did not have a set of oil less gauges with me to check pressures but the new compressor is either not pumping correctly or there is another leak in the system, or there is a restriction between the 3 way valve and the FC evaporator. Ordering W10865322 RC evaporator, W11592009 Compressor, Watt/Inverter Test Kit, Oilless gauges, & W10843121 non-dye filter drier. Returning with the other parts also. Office will need to RS.; ordrng 1 W10865322 (RC evaporator) and 1 W11592009 (Compressor) and 1 Tool (Watt/Inverter test kit) and 1 Tool (Oil less gauges) and 1 W10843121 (Non-dye filter drier)"

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the air baffle assembly and tested. Unit is operating as designed and RC fan is operating. No water leaks observed during service, job completed."

Arrived on site to test unit for not responding. Got UI to respond and got error codes for lid lock issues. Lid was locking and unlocking periodically. Recommended replacing console and lid lock.

"Arrived on site to replace heating element per SP. Replaced heater, tested unit, unit working as designed. No leaks detected. Job complete."

"Arrived on site to test unit for not responding. Found console receiving proper voltage but not responding. Replaced console, tested unit, unit now working as designed. No stored error codes. No leaks detected.

Arrived on site no ice production. Icemaker motor is now cycling. Job complete

"Arrived on site and added reducer to customers existing water supply. Confirmed it is not leaking and dispenser a cup of water to ensure pressure is good. Customer will monitor refrigerator to confirm it will make ice, collected balance, job complete"

"Arrived on site for dryer needing previously diagnosed fuse. Upon arrival replaced fuse. Tested dryer and verified u it had clog within vent of home. Unit working as designed, but recommended dvc to customer before using dryer again. Call complete"

Arrived on site to test unit for no ice production. Found fill cup and fill tube frozen over. Found unit receiving inadequate water pressure(just under 20psi). Customer stated unit is connected to RO system. Advised pressure needs to be turned up to at least 40psi for optimal functionality. Thawed fill tube and fill cup. Left water off and turned ice maker off. Advised to not turn ice maker on and not open water line till pressures are corrected to prevent further issues. No leaks detected. Job complete.

Arrived on site to install previously diagnosed high heat glue and door gasket. Upon arrival installed required part then reassembled and insured seal could function as designed. Call complete

"Arrived on site and replaced capacitor diagnosed by previous technician after replacement washer will complete and automate Test cycle , job complete"

On site for washer not agitating or spinning. Upon rival confirm complaint and found an F7E6 error indicating an open winding in the motor. Upon disassembling unit and testing all harness connections from ACU down to motor I was able to verify that all connectors were in place I then found that the neutral wire in the motor connector itself was not seated and locked and placed properly from the factory causing the false reading of an open winding. Was able to reset and permanently locked in place the neutral wire reassembled and tested unit and found washer could fully function as designed with no leaks. Call complete

"Arrived on site for washer making loud noise. Upon arrival confirmed complaint during diagnostics tests, after checking under unit I found cam/splutch asm had fused together with gearcase due to gearcase failure. Called techline and spoke with Joel sr#7734004706. Was instructed to replace gearcase and cam. Reassembled unit with recommended parts then reset unit and tested. Found no Leaks, failures or abnormal sounds. Unit working as designed. Call complete"

"Arrived on site to test unit for intermittently shutting off and not cooling. Checked connection p4(only wire, yellow) to p13 ground and got 1.4vdc. Spoke with techline and ran all DC components with no issues. All functions working as designed and thermistors are good. Was advised unit has a wiring issue internally within cabinet. No further repairs recommended as unit was deemed irreparable. Job complete. SR#7732664210"

"Arrived on site to inspect dishwasher error codes. Upon further inspection, I placed the unit in diagnostics showing error code F8E4-float switch. Cleared the code and continued with testing. I disconnected the float switch from the drip tray and found water in the tray. During testing, I opened the unit door and found a large amount of suds in the tub. Customer advised that they accidentally used dawn dish soap in the unit and it overflowed the reservoir at the bottom the door and onto the floor. I found the soap in the drip tray and on the float switch. I stopped testing and removed the suds from the unit and cleaned the drip tray and using a switch from my van stock (W11545764) I removed and replaced the switch and retested the unit. Unit is operating as designed. I made recommendations for use and care, as well as, detergent and rinse aid use. No water leaks observed during service, job completed."

"Arrived on site to inspect dishwasher door falling open. Upon further inspection, I found the hinge pads broken. Installed both pads and tested. Unit is operating as designed. No water leaks observed during service, job completed."

Arrived on site to diagnose a refrigerator that is not producing ice properly. Found ice bucket full at time of service. Also temps were correct and all parts and components are fully functional. Advised customer on findings and that without being able to duplicate any failures an accurate diagnosis is not possible. If issue persists customer should contact Samsung for service.

"Arrived on site to test unit for broiler issues, tested unit found broiler igniting at the base causing it to pop, will need a valve to fix issue,

Arrived on site to diagnose a washer that is not turning on. Found latch assembly failed and replaced it. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.

"Arrived on site to replace previously diagnosed short control board, replaced control, tested unit, unit now running as designed, no leaks detected job complete"

"Arrived on site for dishwasher not cleaning well. Ran diagnostics 2-2 , 5-1 . Unit is washing and heating . Unit is not draining properly. In talking to customer , disposal has been clogging and they are having a PLUMBER coming out to look at it . Advised customer to run a clean cycle after disposal gets fix to see if washing performance improves . No water leaks detected at time of service. Job complete"

"Arrived on site to install previous diagnose parts. I tested temperature in the fridge section and found it at 28 degrees when set to 33, the freezer is to -2 and is currently at 0. I replaced the UI and the control. I gained access to the compressor and found it working properly and at proper temperatures. Job complete."

Arrived on site to diagnose a refrigerator that has water filter popping out of housing. Found water pressure in house too high causing filter to pop out of housing and advised customer on findings. No repairs can be done to refrigerator to correct issue and homeowner will need to correct water pressure issue.

Arrived on site for washing machine having mold on bellow. I inspected the unit and work area. I tested the unit and found the drain pump working as designed. I found the bellow vents clogged I installed a new bellow and cleaned out the vent tubes in the tub. I reassembled the unit and tested it. It is now draining properly from inside the bellow.

Arrived on site for fridge not cooling. I inspected the unit and work area. I preformed a temperature test in the freezer and found it at 0 degrees. I gained access to the door harness and found it intact and in good condition. I found the icemaker turned off. I turned it back on and found it cycling and filling as designed. I set the unit to basic defrost. The unit is operating as designed. Job complete.

"Arrived onsite to replace previously diagnosed parts. Replaced inner door, seal and center. Ice door no longer gaped. Making a good seal. Job complete"

"Arrived on site. Replaced defective ice door motor,ice chute door and paddles,tested ice dispenser door sealing correctly ice dispensing,tested water paddle good.

"Arrived on site for dead dishwasher . Found dishwasher not lighting up or responding at UI. Found unit is on a wall switch . Found wall switch turned off . Turned switch on , dishwasher is now powering up . Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete."

"Arrived onsite for washer out of balance. Upon arrival inspected unit. Found unit not leveled. Leveled unit and tested. Put unit in diagnostics and found no stored error codes. Ran calibration and auto test. All passed. Unit does not have excessive shaking. Also instructed customer on proper loading, cycle selections and detergent use. No leaks present at this time. Job complete"

Arrived on site as helper for MZ . Job complete

Arrived onsite for dryer not heating properly. Upon inspection found dryer is heating. Customer instructed to not overload unit and must empty the drain drawer after every use. Not a traditional dryer. Unit is functioning properly. Also notified landlord. Job complete

Arrived onsite to replace previously diagnosed parts. Replaced faulty board. Replaced board and tested. Unit is now functioning properly. Recommended customer change to liquid detergent and use smallest amount. Power detergent is causing excessive suds. No leaks present at this time. Job complete.

Arrived on site to test unit for time stopping with in 3 seconds and not working. Test unit and unit working as designed. Could not duplicate the issue at this time. Unit heated correctly after testing it 15 times and heating water job complete.

"Arrived on site and inspected water and found F6 E2 error showing, replaced control board and control panel and ran calibration 52 and automatic test 51 to confirm washer is operating normally, job complete"

"Arrived on site for burn marks on tube and bad smell. Customer concerned about him and grill on dryer has discoloration. Check that above heater and found normal wear and tear. Turkey Darrell and then off to make sure nothing was in there, also blower housing is free of any obstructions. Did find a small piece of black rubber it may have gotten on the grill above heater because it burns. At time service unit is no longer smelling, or any other issues found with dryer . Job complete"

Arrived on site for washer showing f9e1. Upon arrival confirm complaint and found F 91 in diagnostics. After further testing I found that because of failure was the drain motor shorting out causing unit not to drain the water out of the tub. I use my shop vac to clear the water out then reassembled the unit with a new drain pump assembly. Retested unit and found unit could drain a half tub full of water in under three minutes and unit is malfunctioning as designed with no leaks. Call complete

"Arrived on site for ice bin issues. Found bin stuck,removed bin,reinstalled bin tested bin removal and installation good.

Arrived onsite to install previously diagnosed parts upon arrival I installed new blower wheel and tested unit and found unit operating as designed. Job complete.

Arrived onsite for a cooktop with down draft vent not pulling orders out of the kitchen well enough up inspection I found no obvious issue with the unit. I tested airflow between all setting H M L and found good air flow for each settings respectively. I call techline ad spoke with Drew and told him of my findings and it was determined that the unit is operating as designed.sr# 7734001608. Job complete

Arrived onsite for oven that turned off during preheat and would no longer turn back on. Upon inspection I found that the breaker was tripped. I reset the breaker and tested unit in preheat to 350* and it operated as designed

"Arrived onsite to install previously diagnosed pats. Upon inspection of see parts I found that the motor was fin, it did not activate when I pushed the paddle the last time because the switch was not aligned properly. I installed the door kit and pin and tested unit and found unit operating as designed

"Arrived on site for built in oven, inspected unit and work area. I called techline and spoke with ED and we went through. A couple of steps and I inform techline that unit was not connected to WiFi and had error codes stored F1E5 F1E6 F1E5 F1E6. Techline said there is nothing to change at this time and to let CX know it has to be connected to WiFi at all times, and inform me to let CX know to contact the WiFi department to get the system clean. SR#7734002111 I informed CX about techline advise. Unit is operating as normal. Job completed."

"Arrived on site for microwave, inspected unit and work area. Tested unit and found fan making noises. Removed microwave from wall and found a bolt to long tubing the fan blades. I replaced bolt with smaller one and then tested. Unit is now operating as designed. Job completed."

"Arrived on site for range, inspected unit and work area. I replaced gas valve and tested for any leaks and checked good. I then tested oven and unit is operating as normal. I did advise CX to leave oven on until all smoke goes away since its new and never been used. No leaks observed during service. Job completed."

"Arrived on site for range, inspected unit and work area. Found unit with no power. Inspected breaker and it was off. I then reset breaker and found good voltage to unit. I tested unit burners and they where all working, tested oven and it was not igniting found that the main control needs to be replaced and as its not sending any voltage to ignniter.

"Arrived on site for dishwasher. Inspected unit and work area. Set unit in diagnostics and had stored error codes4-3, 7-1. I then tested unit and found motor to be dead. I installed new sump and motor and tested, unit is now operating as designed. No leaks observed during service, job completed."

"Arrived on site for washer, inspected unit and work area. Set unit in diagnostics and found stored error codes F0E3 F8E1. Ran diagnostics cycle and found water flow not great. I replaced valve and it got better. I also changed control because of unit going off balance false reading. I calibrated unit and tested un diagnostics cycle and unit is operating as normal. No leaks observed during service. Job completed."

"Arrived on site for dishwasher, inspected unit and work area. I set unit in diagnostics and found stored error codes 4-3, 7-1. I attempted to run a cycle but was unsuccessful. Found motor not responding. I went ahead and changed sump & motor. I reassembled unit and tested in a diagnostics cycle, everything checks good. Unit is now operating as designed no leaks observed during service. Job completed."

"Arrived on site to inspect dishwasher not draining and leaking water. Upon further inspection, I found the unit pulled out from the cabinet. I removed the toeplate and placed the unit in diagnostics and tested. The customer advised that they pulled the unit out and cleaned the unit to get it to drain. I found the unit has a copper water line and is leaking at the connection. When the unit began to drain, I found the unit leaking from underneath. I found where the tub is cracked just above the motor area (photo). After research, I found the tub is not a repairable part and advised the customer of my findings.

Arrived on site for ice machine not producing ice. I inspected the unit and work area. I found the water valve clogged and inlet hose clogged. The inlet house was cleared. I installed the water valve and tested the unit. It is now working as designed.

"Arrived on site to inspect range oven door not closing. Upon further inspection, I found the door closed. Tested functions and found the door not closing as secure on the left side as the right due to the type of hinges that are on the door. The left hinge does not have the tension spring that the right side does; therefore, the door is not closing as tight as the right. But, I did find that the door is securing on the left with gasket as designed. I tested the cooktop burners and found the front right burner taking a long time to ignite. I found the burner head ports were dirty and needed to be cleaned. All burners were operating properly. No gas leaks detected during service, job completed."

"Arrived on site to inspect washer filling with water when not in use. Upon further inspection, I placed the unit in diagnostics and tested. At the end of testing, I found water continuing to enter the tub. I removed and replaced the valve and retested. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site for ice building up in back of rc. I gained access to the evaporator and found an ice ball. I found the air duct seal flat and no longer sealing. I steamed out the ice and tested the evaporator thermistor, I found it still reading 12 degrees. I replaced the duct and thermistor. I ran a defrost test and found it working as designed. Job complete."

"Arrived on site to install refrigerator door. Upon further inspection, I found a dent in the left RC door near the bottom the door handle. Customer had a new door from the manufacturer. I removed and replaced the door and leveled the unit and tested door operations. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to install previously diagnosed and ordered parts. Upon further inspection, I pulled the unit out of,the wall and inspected the parts that were to be replaced. I find the parts ordered did not need to be replaced and notified service management to report and discuss. No parts were replaced at this time. I tested the unit on Bake at 350 degrees and the unit is heating/operating as designed. Job completed."

Arrived on site for dryer not heating. I inspected the unit and work area. I found the heating element broken. i installed the new heating element. I reassembled the unit and tested it. The unit is working as designed.

Arrived onsite to install previously diagnosed parts. Upon arrival I installed new cold water valve and dispenser. And tested unit and found unit operating as designed. I advised customer to use a thinner fabric softener as the one cx is using is quite thick and some of it gets left behind in the dispenser. Job complete no leaks.

Arrived on site for a refrigerator that is building up condensation on the freezer gasket. Inspected unit and work area. Found the Molean between the refrigerator and freezer building up moisture and causing condensation on the Moen dripping down onto the gasket. Checked temperature and found the center mullion at 55?F. Checked freezer and refrigerator deli drawer gaskets and found no evidence of any air gaps or leaks. I called Whirlpool Techline and spoke to Drew SR# 7734000562. He advised me to go ahead and unplug the condenser fan and to let the unit run for 10 to 15 minutes and check temperature again around the cabinet and on that center mullion. Found very little difference in temperature. I called back again and spoke to Rob (same SR#) and he had me run several tests along the mullion between their refrigerator and freezer. Found temperatures ranging between 75?F and 63?F. He advised that this was normal operation and that his own unit does the same thing. He advised that it is a humidity issue mixed with high temperatures. He advised that this is normal operation for summertime in areas that have high heat and humidity. He advised this unit is working as designed and to not make any repairs. Advise the customer of the situation and the customer is going to contact customer service for further assistance. Call complete.

"Arrived to inspect water still flooding ice maker area. I found the ice maker housing had twisted and the unit was overfilling and flowing over. I contacted the management company and they authorized the ice maker and valve, but the valve was not required and I adjusted the pricing from the original accordingly. I tested and verified correct fill and ice maker position and the unit operated as designed. No leaks of the water supply observed during service.