We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Copperas Cove, TX 76522
Tyler
Job Details: 10/28/2022
"Arrived on site for washer not turning on or unlocking the door. Upon arrival confirm complaint and upon further testing I was able to verify that the unit had a stable and correctly polarized 120 V from outlet to main control. I then found that main control was no longer distributing power to any of the other components due to drain pump failing from overheating. .ordering W11419171 (ACU), W11396717 (pump); ordrng 1 W11419171 (Acu)"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Del Valle, TX 78617
Joe Z
Job Details: 10/28/2022
"Arrived onsite for-Cycle Skips - Sensing to Done. Upon arrival ran diagnostics and got F7-E1 tachometer missing or wrong signal, ran components test and unit does not spin or agitate. Found capacitor is out of capacitance. Replaced capacitor W11395618. and test unit unit fails during spin and agitate. Found motor resistance out of range. Need to replace motor. Ordering motor ; ordrng 1 W11026785 (Motor)"
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LL1
Near Austin, TX 78759
Wesley
Job Details: 10/28/2022
Arrived onsite and corrected the drain issue by installing new drain hose w11414944 Unit is now draining as designed. However FAE4 is now populating and preventing operation. Diverter cannot find position. Ordering sump and motor to complete repair. Also ordering sound shield and control JIC. ; ordrng 1 W11460946 (Sump and motor) and 1 W11632707 (Control) and 1 W11553445 (Sound shield)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS04
Near Austin, TX 78717
Kimo
Job Details: 10/28/2022
Arrived onsite for refrigerator with a broken ice dispenser coupler and ice bin. Upon arrival I replaced both these parts. Upon further inspection I found that the mounting plate was also broken I am ordering 1x W11573761. ordrng 1 W11573761 (Mounting plate)
We serviced a
MAYTAG REFRIGERATOR
Model PSD2350DRW
Near Dale, TX 78616
Andrey
Job Details: 10/28/2022
"Arrived on site to replace previously diagnosed coupler, coupler that was ordered was the wrong size, spoke to office and was able to find the proper size, ordering 5/16 coupler ; ordrng 1 WP2300868 (5/16 coupler)"
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Austin, TX 78747
Matthew
Job Details: 10/28/2022
"Arrived onsite to replace tub and basket, rotor and stator. Upon arrival disassembled unit for replacement. Upon disassembly noticed the rotor bolt was broken in half. The head was missing and the other half was stuck in the tub shaft. Did successfully replace tub, rotor and stator however will need to order and replace the rotor bolt. Fixed draining issues by clearing debris in filter housing. Advised customer not to use until return visit ; ordrng 1 W11253212 (Rotor screw)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS
Near Austin, TX 78702
David S
Job Details: 10/28/2022
"Arrived on site for KitchenAid Dishwasher making a high pitched noise, during use. I inspected the unit and work area. I ran a diagnostics cycle and found the unit missing the toe plate, and the accompanying sound blocking insulation. I ran the diagnostics cycle and found the unit working as designed. The additional noise is normal, it is just bearable because of the missing insulation. ordrng 1 W11573704 (Shield) and 1 W11573700 (Multi layer insulation)"
We serviced a
KITCHENAID ICE MACHINE
Model KUIX335HPS00
Near Georgetown, TX 78628
Maurice R
Job Details: 10/28/2022
Arrived on site for ice machine not cutting ice. On inspection found that the grid connector does not match up with the ice machine connector. Checked the model # and it is correct. While servicing the unit I noticed that the pump was continues to pump and over fill the fill tray. Ordering pump and sensor W11542867 and grid cutter W10919199 No water leaks detected during service.; ordrng 1 W10919199 (Grid cutter) and 1 W11542867 (Pump & sensor)
We serviced a
WHIRLPOOL DRYER
Model WED8620HC2
Near Austin, TX 78748
Scott
Job Details: 10/28/2022
"Arrived on site , replaced UI, control , sensor . Unit is staying with volume selection and responding to button selections . Unit tested normal with temp . No lint build up at time of service. Job complete."
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Buda, TX 78610
Scott
Job Details: 10/28/2022
"Arrived on site for washer staying in rinse and wash cycle . Customer says unit will fill ,agitating and drain the replete and not stop . Also mentioned unit has been tripping breaker. Ran diagnostics no error codes. Outlet ,power cord ,control all checked normal for tripping breaker . Pressure hose and dome and drain tube checked normal. Ran test was all passed but actuator and both drain motor very loud . Ordering cap, actuator and motor . Set 11/4 return No water leaks detected at time of service. ; ordrng 1 W11026785 (Motor) and 1 W11481722 (Actuator) and 1 W11481722 (Actuator)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Georgetown, TX 78633
Lou
Job Details: 10/28/2022
"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, the customer advised the ice doesnt dispense from the door. I tested the dispenser and it is operating as designed. I checked the ice bin in the RC door and found it empty. I found the ice maker is turned on. I tested temps in the FC=4 degrees. I placed the unit in diagnostics and checked for error codes to the ice maker in test 56 and found E5-ice maker thermistor is bad. I tested the ice maker in test 57 and it harvested as designed. I advised the customer of my findings. I am ordering the upper ice maker (W11579560) and HV control (W11224256) and office to schedule return service due to the availability of parts. See the ice maker, in the freezer section is functioning properly, I took some of the ice cubes from the ice bin and placed them in the ice bin in the left RC door for the customer. No water leaks observed during service.; ordrng 1 W11579560 (Ice maker) and 1 W11224256 (Hv control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Austin, TX 78717
Kimo
Job Details: 10/28/2022
"Arrived onsite for refrigerator with Interior lights that works Intermittently. Upon Inspection I found that the interior lights were off I power cycled unit and found that the lights would turn on and off for it like normal. Upon further inspection I found that the pantry ui Would also intimately stop working I inspected the pantry harness and found that when I wiggled it the pantry UI would begin to work again. I then checked service matters for any SP for this unit And found that there was one for the interior lights intermittently working I am going to order the control as per SPw1181221, cx also advised me that the Water dispenser had stopped dispensing water at a certain point and she unplugged the unit plugged it back in and the dispenser began working again, ordering CNTRL-ELEC W10830288, Harness, Side Adapter W11170612, Pan ui W10758049, and Ui W11387386. And Rescheduling for the 01 /11/22. (Tentatively); ordrng 1 W10830288 (CNTRL-ELEC) and 1 W11170612 (Harness, Side Adapter) and 1 W10758049 (Pan ui) and 1 W11387386 (Ui)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Austin, TX 78749
Wesley
Job Details: 10/28/2022
"Arrived onsite for irregular behavior, not consistently spinning out the clothes. Hot water was turned off to unit and had a saved long fill no fill error. Calibration shorted and did not complete as designed. Repeated attempts. Ordering the control to repair. ; ordrng 1 W11603810 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES04
Near Austin, TX 78752
Luis
Job Details: 10/28/2022
Arrived on site. Powered unit on compressor powered on then off diagnosed a defective compressor ordering compressor and R600kit; ordrng 1 W11506635 (Access valve) and 1 W11635510 (Compressor) and 1 Wpw10143759 (Drier) and 1 R600kit (R600kit)
We serviced a
WHIRLPOOL MICROWAVE
Model KMBD104GSS01
Near Austin, TX 78737
Leonardo
Job Details: 10/28/2022
Arrived on site to test unit for unit turning itself on. Test unit and couldnt duplicate the problem. Called Techline and per Techline they want me to replace the console. Ordering new console. SR#7734926085; ordrng 1 W11486769 (Console)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Austin, TX 78729
David S
Job Details: 10/28/2022
Arrived on site for washing machine not spinning. I inspected the unit and work area. I put the unit into diagnostics and found no codes. I ran a diagnostics cycle and found it would short the control when the unit tried to change shift positions. I tested the actuator from the control and showed it reading Mohms when it should read kohms. I gained access to the actuator directly and found the same. I am ordering the actuator and control to complete the repair. The office will reschedule when we have eta on the part.; ordrng 1 W11481722 (Actuator)
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Austin, TX 78731
David S
Job Details: 10/28/2022
"Arrived on site for whirlpool washing machine making a screeching noise during use. I inspected the unit and work area. I found no fault codes in diagnostics. I ran a diagnostics cycle and found the unit making the noise during spin speed changes, but goes away once the unit reaches speed. I inspected the gearcase and found no signs of an oil leak. I found signs of the belt slipping on the cam pulley and the belt being really loose. I swapped in a new belt and cam. I calibrated the unit and retested the spin. I found it is now working as designed with no more abnormal noise. I ///ed parts 104 service and /// ///174.75. Customer paid in full with /// autho 3WYWMF total ///301.75"
We serviced a
MAYTAG WASHER
Model WTW8500DC5
Near Georgetown, TX 78633
Maurice R
Job Details: 10/28/2022
Arrived onsite for for washer lid broke. On inspection the lid was cracked where the left hinges connects to the lid. Replaced the lid in ran the unit in diagnostics mode. The unit is working as designed. No water leaks detected during service. ///456.27 ///# 3C4H4T /// ///174.75 parts ///246.75 plus /// (///456.27)
We serviced a
LG RANGE
Model LTG4715ST/00
Near Georgetown, TX 78628
Lou
Job Details: 10/28/2022
"Arrived on site to inspect range oven control knob damaged. Upon further inspection, I found the knob selector support broken and could not make a good selection when using the oven. Customer advised that she was ///ed ///8 for the selector part. I ///ed the customer ///231.33 (///213.70+///) for service/////part. Customer paid in full with CC (///231.33 ///# VVN34K). I removed and replaced the selector and tested. Unit is operating as designed. No gas leaks detected during service, job completed."
We serviced a
KENMORE WASHER
Model 110.244223
Near Georgetown, TX 78628
Lou
Job Details: 10/28/2022
"Arrived on site to inspect washer leaking water. Upon further inspection, the customer advised the unit is leaking water and detergent onto the floor at the front the unit. I removed the cabinet from the unit and tested in a spin cycle and found the drain pump seals are bad and causing it to leak water. I ///ed the customer ///20/// for service//// fees and ///65.00 for the pump for a total including /// of ///293.09. Customer agreed to the repair and paid in full with CC (///293.09 ///# 3W934T). I removed and replaced the drain pump and retested and unit is operating as designed. No water leaks observed at the end of service, job completed."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFSS2612TF2
Near Round Rock, TX 78681
Paul
Job Details: 10/28/2022
Arrived onsite for a refrigerator with the icemaker not working and a tab broke off. I found the icemaker with a piece broken off the rake causing it to jamb. I ///ed the CX parts ///174.51 /// ///195.25 total ///369.76 + /// to replace the icemaker. I replaced the icemaker and it went into a fill. The unit is working as designed. There were no water leaks present at the time of service. Call complete. ///400.27 ///# 4X3U34
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404EBS1
Near Austin, TX 78732
Vincent
Job Details: 10/28/2022
"Arrived on site for dishwasher not working, inspected unit and work area. Entered diagnostics and found error codes F9E4 F8E1 F7E1 F6E1. Was motor was stuck, will need to replace the sump and motor. ///ed CX ///277.03 parts ///22/// ///////, CX agreed to repairs. Replace motor and tested unit is now operating as designed. No leaks where observed during service. Job completed. ///625.90 ///# YJ4439"
We serviced a
WHIRLPOOL WASHER
Model WTW8500BW0
Near Georgetown, TX 78628
Paul
Job Details: 10/28/2022
"Arrived onsite for a washer giving an SD error and the basket will not spin. I found the basket not engaging. I was not able to remove the rotor bolt. I could get it to move but it would lock up. The basket would not budge on the shaft and it was badly rusted. I explained to the customer that the rotor, outer tub and the basket would need to be replaced. Due to the cost of the repair and the age of the machine the customer is going to /// a new washer. Call complete. ////// ///# FP434X"
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW3
Near Leander, TX 78641
Paul
Job Details: 10/28/2022
Arrived onsite for a washer that still leaks water periodically. I ran diagnostics and found the fill valve spraying water out the top. I ///ed the CX parts ///148.83 /// only ///65.76 total ///214.59 to replace the valve housing. I replaced the housing and tested the washer. All is working as designed. There were no water leaks present at the time of service. Call complete. //////232.29 ///# R3C434
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Leander, TX 78641
Paul
Job Details: 10/28/2022
Arrived onsite for a refrigerator that is still warning up to much in the FC causing water droplets to turn into ice cycles on the ceiling of the FC liner and frost to build up on all the product. I found a light frost layer on the top of product and ice cycles still on the ceiling. The CX stated it wasnt going into the real low subzero temps after the control kit was installed but it was still warming up at times only in the FC. I replaced the side door UI per our last conversation and charged the CX for the part only. I explained that the frost and ice should start disappearing if the issue is resolved. The CX stated he would call with the results in two weeks. Call complete. ///202.68 ///# 3H4V4L
We serviced a
WHIRLPOOL REFRIGERATOR
Model ET2AHTXMQ01
Near Georgetown, TX 78628
Lou
Job Details: 10/28/2022
"Arrived on site to install previously diagnosed and ordered part. Due to the ice maker tray being cracked and leaking water, I removed and replaced the ice maker and tested. Unit is operating as designed. Customer paid the remaining balance of ///173.82 with check #7574 (///173.82 CK Auth# 4EFR99). No water leaks observed during service, job completed."
We serviced a
SAMSUNG WASHER
Model WF42H5200AP/A2
Near Austin, TX 78702
Wesley
Job Details: 10/28/2022
Arrived onsite for torn bellow. Found bellow will need to be replaced. ///ed ///168.72 for the part and ///288 service and ///. Uninstalled Butcher Block counter and disassembled top and front of unit to gain access to the bellow. Replaced bellow and fitted water connections. Reassembled and installed block counter. Tested unit for leaks and operation. Found unit now operating as designed. All checks good. Charged ///494.40 after /// ///# 4WRW4H 288070
We serviced a
WHIRLPOOL OVEN
Model KODT107ESS04
Near West Lake Hills, TX 78746
Wesley
Job Details: 10/28/2022
"Arrived onsite for upper broil element shorted. Also found l2 had no voltage at the main harness. So after ///ing and repairing the upper broil element, determined /// would be needed before further diagnostics could be made. Charged ///117 for the broil element and ///225.25 for the service and ///. Advised that after power is restored if there are apparent ongoing issues the control may be needed. ///370.49 ///# 334NV9 288010"
We serviced a
MAYTAG REFRIGERATOR
Model MFX2571XEM2
Near Buda, TX 78610
Scott
Job Details: 10/28/2022
"Arrived on site for not dispensing water, found smart valve had failed . Replaced valve . Unit is now dispensing water . Part 18///, /// 148.30. Collected 366.20 ///O JTM934. No water leaks detected at time of service Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Georgetown, TX 78633
Lou
Job Details: 10/28/2022
"Arrived on site to inspect refrigerator not dispensing water properly. Upon further inspection, the customer advised that the water filter indicator on the UI control was not working. I explained how the indicators function; at approximately 4 months the order light will come on and at approximately 6 months the replace filter light will come on. I tested the water dispenser and found water is dispensing, but at a very slow rate. I removed the filter and installed my filter bypass and retested and the unit is operating properly. I ///ed the customer ///23/// for service /// (minus the ////// previously paid), ///96.20 for the filter head and ///55.00 for the filter for a total including /// of ///271.92 (///423.46 with service fee). Customer paid in full with CC (///271.92 ///# V4CPYM). I removed and replaced the filter head and filter and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near New Braunfels, TX 78132
Kevin
Job Details: 10/28/2022
"Arrived on site and inspected refrigerator and found new ice production. Ran test 120 and icemaker cycle properly. Ran test 96 and then97 and icemaker attempted to fill but waterline is frozen. ///ed customer for new waterline /// only///23/// Parts are covered by concession, job complete, ///285.77 ///# 333A94"
We serviced a
GE DISHWASHER
Model GDT655SSJ5SS
Near Salado, TX 76571
David Z
Job Details: 10/28/2022
"Arrived on site to diagnose dishwasher that was not draining. Pump makes noise but does not move any water. Removed pump and advised there was a piece of a dish stuck in the pump. Recommended that we replace drain pump to resolve. Replaced drain pump and retested unit. Verified all working as designed. Call complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS2
Near Austin, TX 78738
Leonardo
Job Details: 10/28/2022
Arrived on site to test unit for upper rack falling. Test unit and found broken adjusters and clip. Test unit and unit test good. Customer also complained about console not responding here and there test unit and found water on console. Will need new console and gasket if needed. Job complete at this time.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF510PAYS6
Near Austin, TX 78737
Leonardo
Job Details: 10/28/2022
Arrived on site to test unit for heating element broken. Replaced element . test unit and unit test good job complete.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Austin, TX 78732
Vincent
Job Details: 10/28/2022
"Arrived on site for dryer not drying, inspected unit and work area. CX complaint was dryer not drying. Inspected unit and had no 240VAC only had 120VAC. Found the plug and outlet not making a good contact. Spread the teeth on the plug and was able to make it work. Unit is operating as designed. Job completed."
We serviced a
WHIRLPOOL ICE MACHINE
Model GI15NDXZS1
Near Austin, TX 78726
Vincent
Job Details: 10/28/2022
"Arrived on site for icemachine, inspected unit and work area. Complaint was leaking water from reservoir. Unit was unplugged idk for what reason, unit is in a office and the person in charge of it was not available. I plugged unit back in and tested and found it leaking from the cleaning drain plug because it was lose. Unit was not filling with water found the recirculating pump bad. I sniped the 3 sensor wires to bypass and test, unit stared to fill correctly. Once it would go trough the cleaning cycle and drain it would go into the external drain pump and icemachine would lose power and restart. Unit will need a new drain pump and recirculating pump.
We serviced a
WHIRLPOOL DRYER
Model LER4634PQ0
Near Austin, TX 78725
Joe Z
Job Details: 10/28/2022
"Arrived onsite for DRYER IS NOT TURNING ON. Upon arrival inspected unit. Test polarity and is correct. Found fractured door switch. Need to replace door switch. Replaced door switch. Test unit unit is operating as designed. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ0
Near Leander, TX 78641
Kimo
Job Details: 10/28/2022
Arrived onsite for an rand that is having cooling fan issues. Upon inspection I found that there was new oem cooling fan in the unit but the cod for the cooling fan would still pop
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near Austin, TX 78717
Kimo
Job Details: 10/28/2022
Arrived onsite for a dishwasher with f931 code and the middle spray arm not moving. Upon arrival I ran diagnostics and found that the code was stored and upon further inspection I found that the Sump&motor was leaking I also checked the spray arms and found the middle one had some debris in it which can cause it not to rotate I cleared it I installed new Sump&motor and tested unit and found unit operating as designed. job complete
We serviced a
JENN-AIR COOKTOP
Model UNKNOWN
Near Austin, TX 78746
Wesley
Job Details: 10/28/2022
Arrived onsite and verified hot plate diagnosis. Replaced center hot plate. Tested unit and found unit is operating better after repair. Recommended to customer that a induction compatible pan equal or greater than the surface size of the hot plate be used for proper heat function.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48FTS04
Near Austin, TX 78746
Luis
Job Details: 10/28/2022
"Arrived on site for unit not freezing. Removed evaporator cover found ice ball on inlet to evaporator found dye on heat exchanger line,found burn marks on inverter. Replaced the compressor,inverter,drier,heat exchanger and evaporator,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good. used 1 W10629033 (Inverter) from stock"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHB2866PF3
Near Waco, TX 76705
Jonathan M
Job Details: 10/28/2022
"Arrived on site for a refrigerator that is not cooling properly. Inspected unit and work area. Found the freezer reading it at 36?F and the refrigerator at 53?F. Checked both of operators and found no evidence of a defrost issue. Went to take a nap draw off the compressor and found that the unit is hardwired to an inverter. Found the compressor hot to touch But attempting to cool. Found the condenser coil is completely cleaned. The customer advised that he had clean them after the unit stopped cooling initially but the unit has continued to climb in temperature. I advised the customer that the issue with the unit is with his sealed system and refrigerant. I checked the condenser and could not see any evidence of any leaks at the condenser. Advise customer of the issue is most likely with a leak at the freezer evaporator due to this only having one evaporator. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42QVS03
Near West Lake Hills, TX 78746
Luis
Job Details: 10/28/2022
Arrived on site for no ice tested optics in diagnostics failed removed icemaker found paint chipping from mold replaced optics and icemaker power cycled unit icemaker ran through a cycle and filled.
We serviced a
WHIRLPOOL WASHER
Model MHWE300VF00
Near Austin, TX 78759
Wesley
Job Details: 10/28/2022
Arrived onsite for failed timing lever on door hinge. Replaced the hinge and tested. Unit is now operating as designed. Advised the customer on repair. All checks good.
We serviced a
MAYTAG REFRIGERATOR
Model MFI2568AES
Near Lockhart, TX 78644
Andrey
Job Details: 10/28/2022
"Arrived on site to test unit for not cooling tested unit for failed start device, replaced start device,powered unit back on compressor started and evaporator started to develop a frost pattern, unit is now running as designed, no leaks detected job complete"
We serviced a
SAMSUNG DRYER
Model DV42H5200EP/A3
Near Pflugerville, TX 78660
Cliff
Job Details: 10/28/2022
Arrived on site to diagnose a dryer that is not heating. Found failed heating element and replaced heater assembly. Tested unit and found all is functioning properly at this time.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Pflugerville, TX 78660
Cliff
Job Details: 10/28/2022
Arrived on site to replace previously ordered parts for washer. Replaced control and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF992FIFM00
Near Cedar Park, TX 78613
Paul
Job Details: 10/28/2022
Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the left door closure and bushing parts. The doors are working as designed. Ms stated the unit had warmed up a little again but when I arrived Mr stated it did warm up some but he had noticed the left door had cracked open so he defrosted it again and tested it and said it pretty much had maintained temp. All is working as designed at this time.
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW0
Near Round Rock, TX 78681
Paul
Job Details: 10/28/2022
"Arrived onsite for a washer that is draining but not spinning the clothes out. I checked stored error codes and found an F7E6, F7E5, & F0E2. I ran the auto diagnostics cycle and found the shift actuator motor failing due to stripped gears in the motor. I replaced the shift actuator and tested the machine again in diagnostics. The unit completed the cycle and worked as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5GVEXVDP02
Near Granger, TX 76530
Maurice R
Job Details: 10/28/2022
Arrived onsite for fridge freezer not holding temperature. On inspection there was a little ice buildup on the evaporator. The CX that she turn the unit down for a day or so she could turn the unit slowly and it would freeze for a few days. Called talked with Susie and they informed me that on this unit the temp switch goes out and has the symptoms that the CX was talking about. I replaced the temp switch and the control board. The unit was working and starting to cool down when I left. The unit is working as designed and there was no water leaks detected during service.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Hutto, TX 78634
Cliff
Job Details: 10/28/2022
Arrived on site to replace previously ordered parts for microwave. Replaced cavity t-stat and wiring. Tested unit and found all is functioning properly at this time.
We serviced a
KITCHENAID OVEN
Model KEBS109BBL00
Near Round Rock, TX 78664
Cliff
Job Details: 10/28/2022
Arrived on site to diagnose an oven that is not baking properly. Checked temps at 350 and found unit 10 to 15 too low. Adjusted calibration offset to compensate. All is working properly at this time.
We serviced a
SAMSUNG DRYER
Model DV4586300EG/A3
Near Lockhart, TX 78616
Andrey
Job Details: 10/28/2022
"Arrived on site to test unit for running constantly and no heat, tested unit found unit is powered off but when closing door the unit automatically starts running and does not shut off, called SW to diagnose further, found relay on control is stuck and would not disengage, unit need new control to fix issue, control is not eligible for rebuild,
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Manor, TX 78653
Matthew
Job Details: 10/28/2022
"Arrived onsite for dryer not starting a cycle. Upon arrival inspected unit. Customer stated she replaced the motor but it did not correct the issue. Disassembled unit and found the heating element is shorted, energizing as soon as unit is plugged in. Also found thermal fuse failure. Job complete"
We serviced a
AMANA REFRIGERATOR
Model ART318FFDW07
Near Austin, TX 78757
Luis
Job Details: 10/28/2022
"Arrived on site. Called tech support with on going issues,gave readings from temp logger per tech support all parts that have been replaced should of corrected issuE
We serviced a
MAYTAG WASHER
Model MVWB765FC3
Near Austin, TX 78750
Vincent
Job Details: 10/28/2022
"Arrived on site for washer, inspected unit and work area. CX complaint unit making noises. Entered diagnostics and found error F2E1, ran a diagnostics cycle and found no sounds that werent normal. Tilted unit backwards and found a bit of oil on the stator plate. Advice CX of it and recommended to replace clutch, slide and gearcase.
We serviced a
KENMORE DISHWASHER
Model 665.12783K310
Near Austin, TX 78727
David S
Job Details: 10/28/2022
Arrived on site to install previous diagnose. I gained access to the diverter and sump and replaced both. I tested the unit and found it working properly no leaks detected.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Leander, TX 78641
Kimo
Job Details: 10/28/2022
"Arrived onsite for dishwasher that is leaking and has broken rack wheels, heater and seal. Upon arrival I replaced all above mentioned parts. And tested unit and found unit operating as designed no leaks. Job complete.
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near New Braunfels, TX 78132
Kevin
Job Details: 10/28/2022
"Arrived on site and found flames are too high and need adjustment on cooktop, after correctly showed customer how to make further adjustment if they need to, job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Canyon Lake, TX 78130
Kevin
Job Details: 10/28/2022
"Arrived on site and inspected microwave and found sparking in the interior, middle rack is too close to the sidewall and causing sparking. Removed middle rack and recommended it not be used, job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD602ESS01
Near Austin, TX 78731
David S
Job Details: 10/28/2022
"Arrived on site for builtin fridge not producing ice. I inspected the unit and work area. I found the water turned off. I also found the cabinet width is not built with in specifications. The width is 42 and 1/8 inches, it should be between 41 1/2 to 41 3/4 inches, because of the width difference the builtin fridge can not be centered properly and leave gapping on the side. A carpenter will need to come out and correct the cabinet width to properly vent the unit. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Killeen, TX 76549
David Z
Job Details: 10/28/2022
"Arrived on site to diagnose dishwasher that was not cleaning or drying dishes well. Checked unit in diagnostic mode. Found no error codes present. Customer had just finished a cycle on arrival. Found heat present. Ran unit and confirmed spray arms are moving and working as designed. Found no rinse aid was being used, causing a poor dry. Advised customer on proper usage, could not find any issues present. This is a plastic tub unit, with no rinse aid present, which can cause poor wash and drying quality. Unit working as designed at this time. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Killeen, TX 76542
David Z
Job Details: 10/28/2022
"Arrived on site to follow up on washer that had stopped spinning. Replaced washplate and bolt, gearcase, rotor, stator. Tested unit are verified there is no further noise or problems present. Call complete."
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ0
Near Maxwell, TX 78656
Andrey
Job Details: 10/28/2022
"Arrived on site to test unit for not regulating burner, tested unit found left front infinite switch not regulating temps, replaced switch, tested unit unit now functioning as designed, job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ4
Near Round Rock, TX 78681
Paul
Job Details: 10/28/2022
Arrived onsite for a microwave that the hood light stays on. I found the hood lamp relay stuck closed on the main control. I replaced the control and tested the microwave. All is working as designed. The CX mentioned the unit is loose and shakes. I explained and showed the CX that the wall bracket was never mounted on the right side and it is causing the unit to move and loosen the top bolts. The CX stated he would call Home Depot to get them to come back out and correct the install. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM6
Near Andice, TX 78628
Maurice R
Job Details: 10/28/2022
Arrived onsite for dishwasher with no power. On inspection found the dishwasher was partially plugged in under sink. Plugged the unit in and ran diagnostics mode. The unit is working as designed. No water leaks detected during service.
We serviced a
KITCHENAID OVEN
Model KODE500ESS01
Near Georgetown, TX 78628
Maurice R
Job Details: 10/28/2022
Arrived onsite for a oven to be reinstalled after electrical was fixed. Reinstalled and tested unit is working as designed.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Georgetown, TX 78626
Maurice R
Job Details: 10/28/2022
Arrived onsite for previously diagnosed parts. No gas leaks detected during service. Unit is operating as designed.
We serviced a
WHIRLPOOL WASHER
Model WFW8620HC4
Near Austin, TX 78748
Scott
Job Details: 10/28/2022
Arrived on site replaced UI . Ran diagnostics and key pad tests . All checked normal. No water leaks detected at time of service. Job complete.
We serviced a
WHIRLPOOL RANGE
Model MVWC565FW2
Near Austin, TX 78753
Wesley
Job Details: 10/25/2022
Arrived onsite and installed W11130362 suspension to repair off balance propensity. Unit is now operating as designed. All else checks good. Unit is now operating as designed.
We serviced a
WHIRLPOOL COOKTOP
Model WCE55US0HS01
Near Kyle, TX 78640
Leonardo
Job Details: 10/25/2022
Arrived on site to test unit for right front burner not working correctly by burner turning on and off when on high. Replaced switch and burner test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Manor, TX 78653
Joe Z
Job Details: 10/25/2022
Arrived onsite for unit not heating. Upon arrival ran diagnostics and got error code 7-1 no heat. Inspected heater and there are no fractures. Ran diagnostics cycle and heater is receiving correct voltage. Test heater and got OL reading. Need to replace heater W10518394. Replaced heater W10518394. Test unit. Unit now operates as designed. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Kyle, TX 78640
Matthew
Job Details: 10/25/2022
Arrived onsite to replace damaged left handle. Replaced left handle W11049 and tested. Unit is now functioning properly. Job complete
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Cedar Park, TX 78613
Kimo
Job Details: 10/25/2022
Arrived onsite for a washer the is making a loud vibrating noise when in drain. Upon arrival I inspected the drain hose and found that there was a kink in it I adjusted the hose so that the kink was gone and the the unit several times and found that it is now no longer making the noise no leaks at this time. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Manor, TX 78653
Joe Z
Job Details: 10/25/2022
"Arrived onsite for oven temperature reads 335 degrees when set at 350. Upon arrival test unit by preheating oven to 350. Monitored temps with thermocouple. Temperature is off by a few degrees. Recalibrated unit and now averaging 348, oven is operating as designed. No gas leaks present at this time. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model MDB9959SKZ0
Near Temple, TX 76501
David Z
Job Details: 10/25/2022
"Arrived on site to diagnose dishwasher that is dripping from the front left corner of the unit. Ran unit in a normal cycle and observed. Removed the outer door and ran as well. Could see a tiny bit of movement in the front left corner when spray arm would come around. Room is incredibly unlevel, and unit is not able to be leveled properly. Unit just needs a slight raise in the front to remove water pooling towards the front. Couldn't see anything coming over the corner at time of testing. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Austin, TX 78731
Vincent
Job Details: 10/25/2022
Arrived on site for washer inspected unit and work area. CX complaint unit not dispensing the amount of soap she put in the load and go system. CX was not aware of what that load and go was. Unit is operating as designed. No leaks where observed during service. Job completed
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near San Marcos, TX 78666
Kevin
Job Details: 10/25/2022
"Arrived on site and inspected dryer and found it is heating properly but airflow meter is showing restricted. Removed vent hose and airflow has returned. Found vent hose is full of water and blocked by lint. Current resident is A renter and not the owner of the property. Homeowner will need to have the vent to the exterior cleaned/cleared before dryer is reconnected, job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Mustang Ridge, TX 78610
Leonardo
Job Details: 10/25/2022
Arrived on site to test unit for noise when unit is running. Test unit and found noise coming from vent fan. Removed unit and found tape hitting vent fan blade. Removed tape test unit and unit test good no more noise job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near Austin, TX 78735
David S
Job Details: 10/25/2022
"Arrived on site for whirlpool range leaking gas at the regulator. I used a bubble solution and found the output line leaking. I tightened the lines down until it stopped bubbling. I added more solution and monitored the lines, I found no more leaks. The unit is working as designed. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Pflugerville, TX 78660
Cliff
Job Details: 10/25/2022
Arrived on site to diagnose a refrigerator that is not cooling properly. Found defrost failure in the fc caused by thermistor and control miscommunication as well as defrost heater not fully wired. Replaced thermistor and control and repaired wiring. All is working properly at this time and customer to thaw unit for 24hrs and waiver is signed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near New Braunfels, TX 78130
Andrey
Job Details: 10/25/2022
"Arrived on site to test unit for vibration noise, tested unit found a slight noise coming from the back removed back panel and found a few spots that could be causing the noise but customer stated that that is not the noise and its coming from around ice maker, ran test on fan, damper and ice maker and could not mimic noise leveled unit and advised customer to monitor record a video of the noise if it happens again, at this time job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT104TFDW03
Near San Marcos, TX 78666
Kevin
Job Details: 10/25/2022
"Arrived on site and found front adjustment feet are missing 15301, replaced both of them, job complete"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS4
Near New Braunfels, TX 78130
Andrey
Job Details: 10/25/2022
"Arrived on site to test unit for display issues, customer stated that display is loose, tested unit found screw holding in the display has fallen out on one side making it difficult to press buttons, secured control back into place properly, unit is now functioning as designed, job complete"
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS01
Near Georgetown, TX 78628
Gerry C
Job Details: 10/25/2022
"Arrived to inspect WOS31ES0JS01 temperature issue as reported by inspection. I placed a K-type thermocouple within the chassis and set it a the industry standard testing temperature of 350F. This particular model has the Rapid Preheat and I set it to Standard Preheat for multi-rack and conventional use, due to the rapid calibrating only for the uppermost part of the chamber as an energy conservation feature. The unit claimed preheat with an actual internal temperature of 418 (common) and to account for initial door opening and addition of baked goods and then declined to 322. Cycling temperatures were 388, 331, 389. Averaging 369, I induced a -15 offset and retested and the unit was within 2 degrees of the selected temperature. I tested the sensor within service test mode and it was within 3 degrees of the thermocouple. No further repairs required."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Austin, TX 78748
David S
Job Details: 10/25/2022
Arrived on site for whirlpool dishwasher not cleaning the dishes. I inspected the unit and work area. I found fault code F4e3 wash motor not running. I ran a diagnostics cycle and found the motor receiving voltage but not coming on. I replaced the sump and motor assembly W11025157. I reassembled the unit and tested it. I found it working as designed. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Woodway, TX 76712
Tyler
Job Details: 10/25/2022
Arrived on site for washer not cycling through Settings. Upon arrival confirmed issue and found tub full of water. I havent found no error codes in diagnostics but I did find a drainpump failing. After installing new drain pump and clearing out all the water and ensuring that are no leaks during test. I then found that there was a clog in the standpipe of the home and instructed customer they will need a plumber to clear pipe before washer can safely be used. Call complete
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Austin, TX 78717
Paul
Job Details: 10/25/2022
Arrived onsite for a dryer that is periodically tripping the breaker. The CX confirmed the breaker would trip in the middle of a cycle at times. I found the circuit breaker is a new style GFCI style breaker. I checked the wiring at the terminal block and found it all correct. I did find the neutral connection slightly loose. I tightened the connection and tested the dryer. The dryer was working as designed. I temped the double pole breaker and the top half went from room temp to 97 degrees and the bottom half went from room temp to 111 degrees. I showed all this to the CX. I advised to watch the garage temp at the panel and see when it is actually tripping. I suspect a defective breaker and advised the customer to get it changed if this continues. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Pflugerville, TX 78660
Cliff
Job Details: 10/25/2022
Arrived on site to seal refrigerator mullion. Reshaped lower mullion and sealed cabinet with food grade silicone. All is working properly at this time. No water hooked up to unit.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Copperas Cove, TX 76522
David Z
Job Details: 10/25/2022
"Arrived on site to follow up on washer that has stopped in cycle and made some noise. Examined unit and found suspension is good, and there is no sagging or unseated rods. I checked for error codes and found the unit had an off balance and long fill code. Tested unit and found cold water trickling in slow. Removed hose and found an excessive amount of sediment in the valve clogging it up. Removed the sand and sediment and retested. Verified proper operation. Tested a diag cycle and verified it completed with no issues. Call complete."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Dripping Springs, TX 78620
Leonardo
Job Details: 10/25/2022
Arrived on site to test unit for time not matching the microwave. Test unit and found unit not connected to Wi-Fi. Advised customer to connect unit to Wi-Fi and download the whirlpool app. Gave customer Wi-Fi team phone number for help. Job complete. Different hertz on oven 220v from microwave 120v.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Austin, TX 78701
Wesley
Job Details: 10/25/2022
Arrived onsite for broken stop WPW10082861. Replaced the stop WPW10082861. Unit is now operating as designed. Advised customer on repair. All checks good.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Austin, TX 78739
David S
Job Details: 10/25/2022
"Arrived on site for whirlpool washing machine making a grinding noise. I inspected the unit and work area. I gained access to the gear case. I found the shield fallen off and ground into the belt and cam. I replaced the cam,belt, and shield. The unit is working as designed. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Austin, TX 78726
Paul
Job Details: 10/25/2022
Arrived onsite for a refrigerator with a dent in the RC door. I found a dent on the right side of the RC door. I took a photo of the dent. I replaced the door and installed a new badge. Call complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WML75011HB
Near Austin, TX 78701
Wesley
Job Details: 10/25/2022
Arrived onsite and repaired unit by replacing the interlock assembly and control according to previous diagnosis. All checks good. Unit is now operating as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Temple, TX 76502
Tyler
Job Details: 10/25/2022
Arrived on site to install previously diagnosed control valve and latch. Upon arrival installed required parts than reassembled and tested unit and found washer working as designed with no leaks present. Call complete
We serviced a
WHIRLPOOL OVEN
Model WFE515S0JS3
Near Harker Heights, TX 76548
David Z
Job Details: 10/25/2022
"Arrived on site to diagnose range that had died during preheat. Checked wiring at terminal block and harness. Found wiring was all good, with no burns or exposed /wiring. Tested unit and found after a couple minutes breaker would trip. Reset breaker and retested. Breaker tripped again a couple minutes later. Reset again and unit finished preheating and cycling fine. Could not get breaker to trip again. Found breaker was actually a GFCI breaker for the 240v range. Called into tech line SR7734899449. Advised tech line of my findings and the fact it's a GFCI for a 240v appliance. Tech Line advised that if I couldn't find any part failures and it finished the preheat its likely the breaker tripping due to being sensitive/elements cycling with voltage draws. Unit is working as designed. Advised customer the unit is not designed to run on GFCI circuits, and an electrician may need to resolve. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Uhland, TX 78640
Matthew
Job Details: 10/25/2022
"Arrived onsite for dishwasher not drying dishes properly. Upon arrival inspected unit. Found complaint was due to plastic items remaining wet. Found that unit is operating as designed. Instructed customer on continual use of rinse aid, water temperature and dish material (plastic/glass). Unit is functioning properly. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF590SAJM0
Near Canyon Lake, TX 78130
Andrey
Job Details: 10/25/2022
"Arrived on site to test unit for rack falling off, customer stated that the stop on right side has fallen off and it is now missing, installed a new stop but it is not clipping on properly, noticed that the slide is not installed properly, removed slider and installed properly, stop is now clipping on properly, unit is now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Hutto, TX 78634
Maurice R
Job Details: 10/25/2022
Arrived onsite for IM not working. On inspection the tray was stuck in the dump position. Tried to use the test button and it failed. Replaced IM and ran the test mode and it worked as designed. No water leaks detected during service.