Service History 281

Near Austin, TX 78726
David
Job Details: 01/27/2021
WASHER WHIRLPOOL WTW6120HW0 Arrived on site for squeaking top load washer. Ran unit and found that when unit is spinning up and torquing you can hear belt slipping. Once unit is spinning there is no abnormal sound. Found belt has slipped and left marks on motor and cam. Ordering new cam belt and motor to resolve. Office to schedule when parts arrive. ; ordrng 1 W10721967 (Splutch kit) and 1 W11239857 (Belt) and 1 W11026785 (Motor)
Near San Marcos, TX 78666
Andrew
Job Details: 01/27/2021
WASHER AMANA NTW4516FW3 "Arrived on site to test unit for loud noise. Found belt slipped off. Found basket pulley loose causing belt to slip and grinding noise. Removed pulley and cleaned threads really good. Applied locktite, tested unit, noise is no longer present. Advised customer to let locktite dry to prevent issues. No leaks detected at time of service. Job complete."
Near Austin, TX 78704
Leonardo
Job Details: 01/27/2021
MICROWAVE JENN-AIR JMW3430DS02 Arrived on site to replace console. Replaced console test unit and unit test good job complete.
Near Round Rock, TX 78665
Justin
Job Details: 01/27/2021
FREEZER WHIRLPOOL WRS325SDHZ05 Arrived on site for refrigerator with no cool in RC and FC. Upon further inspection I found 4-5 inches of ice build up on back of FC. I put unit into diagnostics mode and found an open defrost sensor. Will most likely need to replace sensor. Customer will need to that out and unplug unit for 48 hours before service.
Near New Braunfels, TX 78132
Andrew
Job Details: 01/27/2021
WASHER MAYTAG MVWB765FC3 Arrived on site to test unit for not starting.
Near Round Rock, TX 78681
Kayman
Job Details: 01/27/2021
DISHWASHER WHIRLPOOL KDTM404KPS0 Arrived onsite to install previously diagnosed parts. I installed the pump and motor assembly. I tested the unit and it is now working as designed. No leaks were detected during time of service. Job complete.
Near The Hills, TX 78738
Robert
Job Details: 01/27/2021
REFRIGERATOR KITCHENAID KRFF507HPS01 Arrived on job for complaints of door not closing properly. Found the rail spring not working properly. Replace rail and test
Near Austin, TX 78717
Justin
Job Details: 01/27/2021
MICROWAVE KITCHENAID KEMS309BSS01 Arrived on site to install previously diagnosed parts. Also found MW fuse open and two back interlock switches. ordrng 1 WP4375321 (MW Fuse) and 2 W10211972 (Switch)s
Near Liberty Hill, TX 78642
Lou
Job Details: 01/27/2021
WASHER WHIRLPOOL MVWB765FW3 "Arrived on site to install previously diagnosed and ordered parts. Due to the gearcase leaking oil and the dispenser drawer having rust on the rails, I removed and replaced the drawer, gearcase, slider, clutch and rotor and calibrated the unit. Tested in diagnostics and found no leaks and the unit is operating as designed. No leaks observed during service, job completed."
Near Dripping Springs, TX 78620
Scott
Job Details: 01/27/2021
DISHWASHER WHIRLPOOL WDTA50SAHZ0
Near The Hills, TX 78738
Luis
Job Details: 01/27/2021
REFRIGERATOR WHIRLPOOL GB2FHDXWB01 Reset breaker to house garage working
Near Austin, TX 78745
Kevin
Job Details: 01/27/2021
DRYER MAYTAG MED7230HW1 "Arrived on site and inspected dryer and found good airflow showing on airflow meter, inspected incoming power and found one leg is 120 V, the other is 23 V and measuring across both shows 90 V not 240 V. Recommended that homeowner consult an electrician to correct incoming power. dryer should then be operating normally, job complete"
Near Round Rock, TX 78681
Tommy
Job Details: 01/27/2021
DISHWASHER FRIGIDAIRE FPHD2491KF0 Arrived onsite for dishwasher not starting. Upon arrival found unit UI reading correctly. Found unit not advancing control not advancing and sending voltage throughout. ob Completed.
Near Briarcliff, TX 78669
Brandon
Job Details: 01/27/2021
COOKTOP KITCHENAID KCGC506JSS00 Arrived on site for customer complaint of knobs not in correct position in off position. Found left rear valve stem bent and right front valve stem bent.Ordering manifolds; ordrng 1 W11378578 (Manifold Right front) and 1 W11381267 (Manifold left rear) and 1 Cnote (Office to reschedule) and 1 Cnote (2 hours)
Near China Spring, TX 76633
Jonathan
Job Details: 01/27/2021
MICROWAVE GE PEB9159DJ2WW Arrived on site to install previously diagnosed parts. Inspected unit and work area. I had to manually drill out a strep screw on the bottom left-hand side in order to get access to the thermostat. Replaced cavity thermostat and tested unit. Unit is now working as designed. Call complete.
Near Austin, TX 78752
Wesley
Job Details: 01/27/2021
WASHER WHIRLPOOL WTW6120HW0 Arrived onsite and found F8e0 and unit would only run any cycle for sensing and drain. No fill or wash function. Replaced control. Unit symptom unchanged. Ordering console to repair. ; ordrng 1 W11112920 (Console)
Near Lorena, TX 76655
Jonathan
Job Details: 01/27/2021
REFRIGERATOR WHIRLPOOL WRX735SDHV01 Arrived on site for a refrigerator that’s not making any ice. Inspected unit and work area. Removed ice bucket and found the icemaker stuck in the middle of a harvest and not continuing forward. Tested voltage going to the motor in van 120 V. I took a jump icemaker just to be sure and found the unit trying to move but not actually moving. Removed icemaker assembly and found motor arm fins stuck in ice. Replaced icemaker and unit began to harvest and fill as designed. Advise customer to give the unit several hours before ice dispenses. Call complete.
Near , TX 78611
Cliff
Job Details: 01/27/2021
OVEN WHIRLPOOL RBD275PDB12 Arrived on site to pull control board for oven. Upon inspecting unit found off keys not working. Office to inform home warranty of findings so they can resolve the claim.; ordrng 1 8300429 (Panel NLA)
Near Spicewood, TX 78669
Brandon
Job Details: 01/27/2021
RANGE JENN-AIR JIS1450DS2 "Arrived on site to replace UI after replacing, unit tested good for about two minutes, then started beeping and not turning on again. Called tech line, the had me flip the breaker unit tested good."
Near Burnet, TX 78611
Cliff
Job Details: 01/27/2021
WASHER WHIRLPOOL MVW7230HW0 Arrived on site to diagnose a washing machine that is making unusual noise. Found debris in drain pump causing rattling when unit is draining water. Removed debris from pump and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78724
Matthew
Job Details: 01/27/2021
WASHER WHIRLPOOL WETLV27HW1 "Arrived onsite to replace previously diagnosed parts. Call tech line just in case. Ran diagnostics and found F5E1 lid lock (unrelated) recommend hose inspection. SR#7729843151. Replacement part was incorrect. Checked original hose front to back for kinks and leaks. Did not find any. Reconnected original hose, tested and unit was functioning. Ran normal cycle and unit stopped when full and began wash cycle. No leaks present at this time. Job complete"
Near McGregor, TX 76657
Jonathan
Job Details: 01/27/2021
OVEN GE JKP30BM2BB Arrived on site for an oven that has a control panel you can’t read. Inspected unit and work area. Placed overlay over the top of the control panel. Tested the unit and unit is not working as designed. Call complete.
Near Waco, TX 76706
Jonathan
Job Details: 01/27/2021
DRYER WHIRLPOOL LER3624EQ1 Arrived on site for a dryer that is stopping immediately once you press start. Inspected unit and work area. Customer advised that the unit was initially turn but will shut off within a few seconds of turning it on. Disassembled the back panel and found the thermal fuse open. Replace thermal fuse and tested unit. Unit is now working as designed. Call complete.
Near Austin, TX 78739
Leonardo
Job Details: 01/27/2021
OVEN JENN-AIR W30400P Arrived on site to test unit for bake not working. Test unit and found bake element not receiving any power from board. Will need to order new board office to reschedule. ; ordrng 1 WP71001799 (Control board)
Near New Braunfels, TX 78130
Noah D
Job Details: 01/27/2021
DISHWASHER WHIRLPOOL WDF331PAHS0 "Arrived on site to inspect dishwasher for not starting, upon inspection found the wires loose under dishwasher, ground wire could have caused short, customer could not locate breaker box, customer should have installers come out and correctly install washer, they had spliced in a new connector. Complete"
Near Killeen, TX 76542
Al
Job Details: 01/27/2021
WASHER MAYTAG MVWB765FW3 2 of 2Arrived to inspect washer clicking issues.Ran diagnostics test mode and found no errors.Ran a normal customer load and customer couldn’t duplicate the complaint.No issues found.Customer advised he’d try and record the issues when they occur.Job completed
Near Belton, TX 76513
Al
Job Details: 01/27/2021
REFRIGERATOR KITCHENAID KRSF705HPS00 Arrived to inspect side by side refrigerator power issues.Customer advised the unit ice melted and there was water on the floor and in the dispenser tray.Unit will require the Main Control and will return with the previously ordered parts.Unit was also frosted over (pic) in the refrigerator compartment evaporator.Customer signed the DEFROST WAIVER and will defrost 48 hours before return service.Unit will also require the FAN SCROLL for the refrigerator compartment W11098695Needs more work.Office to reschedule the customer for return service due to parts availability and defrost waiver.SEE NOTE ADDED; ordrng 1 W11172798 (cntrl-elec)
Near McGregor, TX 76657
Jonathan
Job Details: 01/27/2021
COOKTOP GE PP912BM3BB "Arrived on site for a cooktop that has an element that overheats and won’t turn off. Inspected unit and work area. Customer advised that they don’t like the way that the element looks anymore. The element has a couple waves inside the element and is not sitting completely symmetrical. The unit does not have any issues with heating or turning off. The customer advised that they just don’t like the look of it and want the element replaced. I did advise them that American home shield covers functional repairs on this unit and not cosmetic issues. I did advise that we would submit this for authorization but that their extended warranty may not cover it due to the unit working properly. Tested the unit on low, medium, and high settings with the unit cycling and turning off as designed.
Near Waco, TX 76705
Jonathan
Job Details: 01/27/2021
WASHER MAYTAG MVWX655DW1 "Arrived on site for a washing machine that’s not spinning out clothes. Inspected unit and work area. Please do an in-service diagnostics and found an F0 E5 (off balance load detected) and F7 E5 (shifter fault) error codes. Placed unit in a manual test for both agitation and span and found the agitator spinning but the basket skipping and not spinning with it. Agitation ran fine. I called Techline and spoke to Dustin SR# 7729845761. Shook on the basket and found the basket wobbling when pressure put on either side. This would indicate that the basket has been removed from the spline and would need a full rebuild. Will need an outer tub, filter and screws, gearcase, inner basket, hub kit, actuator, and potentially and agitator for repair. Office will need to get with extended warranty for authorization and then contact the customer about a reschedule date due to out of stock and psp items. ; ordrng 1 W10528947 (drive hub kit) and 1 W10752719 (basket) and 1 W1090
Near New Braunfels, TX 78130
Scott
Job Details: 01/27/2021
RANGE WHIRLPOOL WFE515S0EW0
Near Killeen, TX 76542
Al
Job Details: 01/27/2021
DRYER MAYTAG MEDB765FW0 Arrived to inspect dryer noises and heating issues.Confirmed both complaints and removed and replaced the bracket and belt.Heating element will be needed to complete the repair.Ordering the element and office to reschedule the customer for return service.Needs more work WP3387747 ELEMENT ; ordrng 1 WP3387747 (element)
Near Seguin, TX 78155
Noah D
Job Details: 01/27/2021
REFRIGERATOR JENN-AIR JFFCC72EFP02 "Arrived on site to inspect fridge for temp issues, upon inspection found the customer was not experiencing temp issues but issues with icemaker, checked functions and found a loose connection with ff evap cover, reconnected and lights returned, icemaker motor was seized in harvest positioned, ordering Icemaker, office to reschedule ; ordrng 1 W11091220 (ICEMAKER)"
Near Taylor, TX 76574
Andy
Job Details: 01/27/2021
DISHWASHER WHIRLPOOL WDF520PADM8 "Arrived on site for dishwasher leaking from left side. Tested and inspected unit and found vent gasket improperly installed from factory and pinched. Removed part, added food safe lube and reinstalled properly. Tested unit and all operations are normal. Instructed customer on use and care and practice for best performance. Instructed customer to keep close eye on unit to prevent water damage risk. No water leaks present at time of service."
Near Austin, TX 78724
Matthew
Job Details: 01/27/2021
WASHER WHIRLPOOL WFW3090JW "Arrived onsite for washer error code. Unit had stored error code F12, F11(both not listed) F06 blocked motor drum/motor overload (drum did turn freely) and F20 ACU failure/heater failure. Unit will not stark a normal load or diagnostics auto test due to F20 error code. Unit is stacked in a closet area. Will need two man to gain access to unit. Bringing back prescreened parts. Office to reschedule ; O-emld tckt"
Near Del Valle, TX 78617
Jacob
Job Details: 01/27/2021
WASHER WHIRLPOOL WTW5000DW2 Arrived onsite for unit shaking. Re tested unit. The unit is still shaking. Determined that the gear case and spin tub need to be replaced. Ordered parts. Office to reschedule ; ordrng 1 W11454734 (Gear case) and 1 W10752719 (Spin tub)
Near New Braunfels, TX 78132
Noah D
Job Details: 01/27/2021
WASHER MAYTAG MVWB855DC2 "Arrived on site to inspect washer for f6e2 error, upon inspection found the error code present and front UI non responsive, will need to order both control and UI.
Near Austin, TX 78702
Luis
Job Details: 01/27/2021
REFRIGERATOR WHIRLPOOL WRS571CIDM01 "Arrived on site for unit tripping breakers. Called tech support ran diagnostics per tech support wants customer to try multiple outlets if issue resolves itself with a different outlet,main outlet for refrigerator will need to be checked SR#7729843452"
Near Blanco, TX 78606
Brandon
Job Details: 01/26/2021
MICROWAVE GE JES2251SJ02 "Arrived on site for customer complaint of unit not working and electrical burning smell. (WB27X10833)"
Near Leander, TX 78641
David S
Job Details: 01/26/2021
DISHWASHER MAYTAG MDB9959SKZ0 "Arrived on site for dishwasher not draining. I inspected the unit and work area. I found fault codes F9e1 f8e2 in diagnostics. I ran a diagnostics cycle and monitored for voltage at the control and junction box. I found good constant voltage even when the unit turned its self off. I called tech line and spoke to darius, while on hood I checked resistance at the control to the different components, I found the drain pump showing 143 kohms at the control. The wiring diagram shows its supposed to be around 30 ohms. I checked resistance directly from the pump and found it at 30 ohms. I told Darius my findings and he agrees after going through the unit with me it is a harness issue. I got sr number Sr# 7729837890. I am ordering both the main harness and inner door harness to complete the repair. The office will reschedule when we have an eta on the part.; ordrng 1 W11344507 (Harness) and 1 W11084867 (Inner door harness)"
Near Austin, TX 78728
Jimmy J.
Job Details: 01/26/2021
MICROWAVE WHIRLPOOL WMH53521HZ4 Arrived on site for CSI MW making unusually noises. Found microwave magnetron powering up with voltage properly and heating as designed. Noise is just voltage going to magnetron and evening out after a couple seconds then noise goes away. No repairs needed. Job completed
Near Austin, TX 78728
Jimmy J.
Job Details: 01/26/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site for DW leaking from bottom & has rust on it in different locations Placed in diagnostics and no error codes came on. Customer showed me a picture of the leak and it was all suds. Ran through full diagnostics and no leaks detected. Explained to customer there must have been leftover dish soap on one of their items placed inside dishwasher that caused the over sudsing. Customer requested a new front panel due to the current panel having rust near the UI. Had Selina approve the front panel to be replaced. Ordering a new panel to return for install and complete repair. ; ordrng 1 W11116420 (Door Panel) and 1 W11178521 (Name plate)
Near Leander, TX 78641
Tommy
Job Details: 01/26/2021
OVEN GE JGB860SEJ3SS Arrived onsite for previously diagnosed parts. Upon arrival found igniter that was sent was broken. ; ordrng 1 WB13X24924 (Igniter)
Near Georgetown, TX 78628
Jonathan
Job Details: 01/26/2021
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived on site for top lights not working in RC after prior service. Gained access to connection to LED lights and found not connected. Made correction and tested unit. All tested good.
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 01/26/2021
REFRIGERATOR WHIRLPOOL WRT519SZDM06 Arrived on site for ref water leaking. Found water tube fitting was not adjusted to reach and pour into ice mold. Instead it was only reaching the tip of the hole that it slides into. Water was leaking at the rear and going into freezer then fridge. Adjusted tube fitting and ran an ice harvest. Water is no longer leaking from rear base and pouring directly into the mold. No leaks detected. Fridge working as designed. Job completed.
Near Austin, TX 78744
Leonardo
Job Details: 01/26/2021
MICROWAVE WHIRLPOOL WMC50522HS0
Near Austin, TX 78745
Kevin
Job Details: 01/26/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "Arrived on site and inspected refrigerator and found no ice production. Found icemaker arm is being held up by cubes That did not drop completely out of icemaker tray. Cleared cubes and arm will now drop add icemaker is working properly, job complete"
Near Mustang Ridge, TX 78610
Kevin
Job Details: 01/26/2021
DRYER WHIRLPOOL WED5000DW2 "Arrived on site and inspected dryer and found restricted airflow showing on airflow meter, The washing machine its on the left in a shallow plastic tub that is attached to the wall and it cannot be pulled out to properly access the dryer vent. Because of this reason when the dryer was installed the entire length of the vent hose was used. When the dryer is pushed back the vent hose is crushed. Shortened and straightened the vent hose as best as possible but this did not improve airflow. Explain the situation to the homeowner event to the exterior will need to be clean before the dryer is used again. Reported to tech line this is A problem with the home layout
Near Waco, TX 76708
Jonathan
Job Details: 01/26/2021
DRYER AMANA NED4655EW1 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced element and tested unit. Unit is working as designed. Call complete.
Near Dripping Springs, TX 78620
Brandon
Job Details: 01/26/2021
RANGE KITCHENAID KSEG700ESS0 "Arrived on site for customer complaint of unit not heating properly, found failed bake element, ordering bake element. ; ordrng 1 W10779716 (Bake element) and 1 Cnote (Office to reschedule)"
Near Round Rock, TX 78681
Wesley
Job Details: 01/26/2021
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived onsite and installed one module and the mullion to repair lighting and door closure issues. All checks good.
Near Wimberley, TX 78676
Brandon
Job Details: 01/26/2021
WASHER WHIRLPOOL WTW6120HW0 "Arrived on site for customer complaint of loud squealing noise, found noise coming from gearcase during spin cycle. Ordering gearcase and cam. ; ordrng 1 W11423758 (Gearcase) and 1 W10721967 (Cam) and 1 Cnote (Office to reschedule)"
Near Austin, TX 78754
Wesley
Job Details: 01/26/2021
DISHWASHER MAYTAG MDB8959SKZ0 "Arrived onsite and found unit not able to drain. Found hose is clear enough to suck water through but pump does not push water, ordering drain pump to repair. ; ordrng 1 W11235873 (Drain motor)"
Near Austin, TX 78757
Justin
Job Details: 01/26/2021
ICE MACHINE KITCHENAID KUID508HPS00 "Arrived on site for an ice machine not maki g ice. I put unit into diagnostics mode and all thermistors, drain pump, compressor, and fan tested good. The recirculating pump did not turn on during diagnostics. I ohmd it it and recirculating was open. Need to replace pump. Ordering part and office will reschedule.; ordrng 1 W11325175 (Recirculating Pump)"
Near Georgetown, TX 78628
Jonathan
Job Details: 01/26/2021
REFRIGERATOR WHIRLPOOL WRF767SDHZ01 "Arrived on site to install previous diagnosed parts. Gained access to ice box and removed. Installed new ice maker and fascia. Removed failed UI and installed new. Performed diagnostics mode and ran ice maker fill cycle while monitoring water connection. Ran harvest cycle. All tested good, no water leaks detected."
Near Pflugerville, TX 78660
Kayman
Job Details: 01/26/2021
REFRIGERATOR WHIRLPOOL WRT519SZDM06 Arrived onsite for refrigerator leaking. Upon inspection I found the ice maker fill tube was slightly out of alignment causing water to spill over and form ice under the IM and on the floor of the FC. I re positioned the fill tube and tested the unit in fill. The unit is working as designed at this time. No more leaks detected while onsite. Job complete.
Near Georgetown, TX 78626
James
Job Details: 01/26/2021
REFRIGERATOR WHIRLPOOL WRS315SNHM03 Arrived on site and tested operation. Found drawers hard to pull out. Switched shelves and found lower bin operating much smoother but upper bin is still hard to slide out and the shelf wants to come with the drawer. Will need to order shelf and bin to repair. Office to schedule return services due to part availability ; ordrng 1 W11162443 (cover) and 1 W11368751 (SHELF)
Near New Braunfels, TX 78132
Andrew
Job Details: 01/26/2021
WINE COOLER KITCHENAID KUWS24RSBS14 "Arrived on site to test unit for display board not showing proper temp. Upon inspection found display board connection on evap cover not connected properly. Secured connection. Tested unit, unit is working good. "
Near Liberty Hill, TX 78642
Jonathan
Job Details: 01/26/2021
REFRIGERATOR WHIRLPOOL WRX986SIHV00 Arrived on site for refrigerator not freezing or making ice. Measured temperature in freezer at 44°. Measured temperature in RC at 44°. Gained access to FC evaporator and found ice ball at top right with no frost pattern. Ran test 4 and monitored freezer evaporator. Found restriction or leak in sealed system. Called Whirlpool tech support and spoke with Butch. He stated failure is within the sealed system (SR# 7729837019). Will need to replace compressor with UI dryer and inspected for possible leak. Office to schedule appointment when ETA is available on parts. Please allow up to 2 hours for repair on return. ; ordrng 1 W10625067 (LEFT BRACKET) and 1 W10625068 (RIGHT BRACKET) and 1 W10832994 (COMPRESSOR ) and 1 W10843055 (CONTROL) and 1 W11116006 (RC EVAPORATOR ) and 1 WP978025 (ACCESS VALVE) and 1 WPW10608485 (FC EVAPORATOR )
Near Austin, TX 78738
Leonardo
Job Details: 01/26/2021
DISHWASHER WHIRLPOOL WDT780SAEM1 Arrived on site to replace motor and spray arms and owi and gasket. Replaced all parts test unit no leaks present at this time unit working as designed.
Near Smithville, TX 78957
Andy
Job Details: 01/26/2021
WASHER WHIRLPOOL MVWC565FW2 Arrived on site for washer making noise. Checked error codes and found none. Put unit in test cycle and found all operations to be normal. Instructed customer on use and care and practice for best performance. No water leaks present at time of service.
Near Georgetown, TX 78628
James
Job Details: 01/26/2021
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived on site and tested operation. Ran diagnostics and found no faults but wash motor is locked up. Inspected for obstructions and found not visible. Unit will keen new sump assembly to repair. Part is currently out of stock. Office to schedule return services due to part availability ; ordrng 1 WPW10671941 (pump&motor)
Near Round Rock, TX 78665
Kayman
Job Details: 01/26/2021
REFRIGERATOR KITCHENAID KRFC704FPS03 Arrived onsite for refrigerator not cooling in either section upon inspection I found the RC at room temp and the FC at 53 degrees. I accessed he compressor and found it drawing 2.0 amps. The compressor and lines were all very hot. I noticed the RC fan not operating but the FC fans sounded good and strong. As I I accessed the FC evaporator I broke the left side slide because the securing tab got stuck. I found no frost pattern on the evaporator(see Picture) the unit will need a sealed system repair and possibly RC evap motor. The left side slide will also need to be replaced ordering the FC evap (W11099748) just Incase. The compressor (W11393142) 3 way valve (W11099684) drier (WPW10143759) inverter (W11336586) coupler (TJ90SF8404) RC evaporator (W11099748) bracket left (W11241580) left pan stop (W10795820) right pan stop (W10795822) RC fan motor cover (W11327989) (LOCK RING) condenser just Incase as per SW (W11442050) office to R/S due to part ava
Near Temple, TX 76502
Tyler
Job Details: 01/26/2021
OVEN WHIRLPOOL WOS31ES0JS00 "Arrived on site for wall oven over heating food. Upon arrival inspected the door, seal, hinges and found all were functioning as designed. I entered diagnostics but found no error codes. I then disassembled unit and ohmed out he oven temp sensor. It ohmed out at .8. I then checked continuity and ohm’s on both elements. Both passed fine. After running a component check on the exhaust fan I found it was running but not as fast as it was supposed to be. I replaced the main ACU, exhaust blower as well as he oven sensor. After reassemblingunit I was able to verify unit is functioning as designed.
Near San Marcos, TX 78666
Andrew
Job Details: 01/26/2021
RANGE WHIRLPOOL JDS9860AAP Arrived on site to test unit for error code F9. Put unit into diagnostics and erased error code. All functions returned to normal. Engaged door lock about 10 times and was not able to replicate issue. Unit is heating as designed.
Near Leander, TX 78641
Tommy
Job Details: 01/26/2021
DRYER WHIRLPOOL WED9400SW0 Arrived onsite for dryer F70 error code. Upon arrival found unit control was receiving proper voltage inspected wiring harness found harness was good. Replaced unit control and tested. Unit is now operating as designed.
Near Georgetown, TX 78633
James
Job Details: 01/26/2021
MICROWAVE WHIRLPOOL WOC54EC0HS04 "Arrived on site and found outer glass adhesive coming out from behind stainless. Disassembled door to replace outer glass and found inner glass panel falling out and glass pack missing one pane of glass. Upon further inspection I found the glass put into inner door was taken out of the glass pack. This has caused excessive heat to transfer through to outer door melting the adhesive. Unit will need outer glass, glass pack and inner glass panel to repair. Office to schedule return services due to part availability ; ordrng 1 W11455086 (GLASS PACK) and 1 W11455100 (GLASS)"
Near Round Rock, TX 78665
David S
Job Details: 01/26/2021
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 Arrived on site to install previous diagnosed part. I gained access to the damper and replaced it with new. He customer showed me the drawers and how they open on there own. I checked the level of the unit and found it tilted forward. I corrected the leveling of the unit and the drawers now remain closed. Job complete.
Near New Braunfels, TX 78130
Noah D
Job Details: 01/26/2021
WASHER WHIRLPOOL WTW5000DW3 "Arrived on site to inspect washer for not spinning quietly. Called Techline before entering and was told to order main harness, motor and control. Sr # 7729789416 office to reschedule ; ordrng 1 W10677717 (MOTOR ) and 1 W10815026 (ACTUATOR ) and 1 W11255099 (HARNESS ) and 1 W11320233 (CONTROL )"
Near Andice, TX 78628
Jonathan
Job Details: 01/26/2021
MICROWAVE WHIRLPOOL WMH53521HZ4 Arrived on site microwave venthood making noises. Inspected unit and work area. Removed duct work and fan stopped making noises. Kept fan running while tapping vent box bad up noise started to occur. Found vent box at fault. Noise did not occur as bad when first arrived. Customer will to replace vent box to correct issue. Unit tested good.
Near Meadowlakes, TX 78654
Lou
Job Details: 01/26/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "Arrived on site to inspect ice maker noises. Upon further inspection, customer advised that the ice maker, when filling, is very loud. I tested the ice maker and when filling with water, the noise was loud, but normal. I advised that there is nothing to repair as the ice maker is operating as designed and the valve noise is normal. Contacted techline and spoke to Brian and advised of the complaint and my findings. Provided file #7729832350. No water leaks observed during service, job completed."
Near Leander, TX 78641
Tommy
Job Details: 01/26/2021
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite for dishwasher not cleaning correctly.
Near New Berlin, TX 78155
Noah D
Job Details: 01/26/2021
OVEN JENN-AIR JJW2430DS01 "Arrived on site to inspect oven for not heating correctly and starting by itself, upon inspection found the console had kept he light on constantly, causing heat, ordering new console. Office to reschedule ; ordrng 1 W11236887 (CONSOLE )"
Near Marble Falls, TX 78654
Cliff
Job Details: 01/26/2021
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site to diagnose an oven that is not shutting off after use. Found upper oven control has relays sticking closed. Control will need to be replaced to complete repairs. H
Near Leander, TX 78641
David S
Job Details: 01/26/2021
DISHWASHER WHIRLPOOL WDF330PAHS5 Arrived on site for dishwasher not working properly. I inspected the unit and work area. I found no fault codes in diagnostics. I ran the unit through a diagnostics cycle and found it working as designed. No water leaks detected . Job complete
Near Lakeway, TX 78734
Robert
Job Details: 01/26/2021
WASHER MAYTAG MHW5400DW0 Arrived on job to replace previously diagnosed part. In the process of changing valve dispenser connector broke.; ordrng 1 W10575334 (disp.drawer assy)
Near Round Rock, TX 78665
David S
Job Details: 01/26/2021
MICROWAVE WHIRLPOOL WMH31017HS4 Arrived on site for microwave turn table spinning when the door is open. I I inspected the unit and work area. The customer stated the unit is now working properly. I inspected the unit and wiring. I found the main harness shorted out at the turn table and vent hood socket causing the turn table to spin when the wires come into contact with each other. I am ordering a new main harness and vent hood socket. The office will reschedule when we have an eta on the parts. ; ordrng 1 W11350914 (Main harness) and 1 WPW10210878 (Vent hood socket)
Near Wimberley, TX 78676
Brandon
Job Details: 01/26/2021
RANGE FRIGIDAIRE FEF365BGWC "Arrived on site for customer complaint of front left burner not working properly, I tested unit, unit tested good at time of service, showed customer."
Near Leander, TX 78645
Lou
Job Details: 01/26/2021
MICROWAVE WHIRLPOOL WMC50522HS2 Arrived on site to replace warranty microwave. Removed and replaced the microwave and took photo of MS and tested. Unit is operating as designed. Job completed.
Near Austin, TX 78738
Luis
Job Details: 01/26/2021
REFRIGERATOR KITCHENAID KSSC42QVS02 "Arrived on site for refrigerant leak. Replaced evaporator,compressor and heat exchanger,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good.
Near Seguin, TX 78155
Noah D
Job Details: 01/26/2021
WASHER MAYTAG MVWP575GW0 "Arrived on site to inspection washer for screeching noise while spinning, upon inspection found the cam grinding the cover, removed cover and put new screws on hub cap, checked for screeching sounds and could not find any. Complete"
Near Leander, TX 78641
Tommy
Job Details: 01/26/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived onsite for previously diagnosed parts. Upon arrival found unit control misreading dispenser. Replaced control and tested unit. Unit is now operating as designed. Job Completed.
Near Austin, TX 78705
Jacob
Job Details: 01/26/2021
REFRIGERATOR WHIRLPOOL WRT318FMDM05 Arrived onsite for unit not cooling. Unit was in a electrical closet and was hooked up for more than 24hrs. Unit had unthawed over time as water was left in the drip pan. Ordered part. Office to reschedule ; ordrng 1 WPW10662129 (Capacitor) and 1 W11092533 (Start device)
Near Austin, TX 78717
Justin
Job Details: 01/26/2021
OVEN JENN-AIR JJW2430DP01 Arrived on site for wall oven giving an F2E1 error code. Upon further inspection I found the error code continuing to flash and the unit was unusable. The error code states unit can no longer be used. I tried cycling the power at reader but still was gaining error afterwards. I found a bad UI on the unit. Ordering UI and control to be installed under PL concession. Office to reschedule. ; ordrng 1 W11236887 (UI) and 1 W11179310 (Control)
Near Liberty Hill, TX 78642
Jonathan
Job Details: 01/26/2021
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site for dishwasher not drying dishes. Inspected unit and work area. Found installation correct. Performed diagnostics mode and found error F10-E1, dispenser circuit. Measured incoming water temperature at 120°. Measured amp draw to heating element at 7.25 amps. Gained access to to control and dispenser. Checked wire harness and found closed circuit. Removed failed control and dispenser, installed new. Performed diagnostics mode and monitored test cycle. All tested good, no water leaks detected."
Near Round Rock, TX 78664
Kayman
Job Details: 01/26/2021
REFRIGERATOR WHIRLPOOL GZ25FSRXYY2 Arrived onsite for refrigerator with frost build up in the FC I found the at RC=37 and the FC at 5 degrees upon arrival. I found a service pointer for a clogged drain tube and updated drain I accessed the drain tube and found it clogged. I unclogged the tube and advised the customer that the FC would need to be steamed out. I ran the defrost heater test and the heater engaged as designed.I steamed out the unit and re assembled the unit is working as designed at this time and no leaks were detected during time of service.Job complete.
Near Austin, TX 78737
Robert
Job Details: 01/26/2021
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on job to replace previously diagnosed part. After replacement test operation. Dishwasher working properly and no leaks detected.
Near Round Rock, TX 78664
Kayman
Job Details: 01/26/2021
REFRIGERATOR AMANA ASI2575GRS01 Arrived onsite for refrigerator no power. Upon inspection I found that when opening the doors the fans and compressor would kick on but there were no lights in the unit and both controls had no LEDs illuminated. I called techline and we traced voltage to the main connector by the compressor. I found the connector not seated all the way into the chassis and was not clipped in. I secured the connector and the unit restored full power. We waited. the unit stayed on and began to cool. I advised the customer to monitor the unit and let us know if it doesnt restore to proper temps. In the event of a call back please send a main control. Tech lines SR7729837610. Job complete.
Near Killeen, TX 76549
Al
Job Details: 01/26/2021
RANGE FRIGIDAIRE FFEF3015LSM "Arrived to inspect range not heating.Confirmed the complaint and found the breaker was tripped, not allowing the needed power for unit to function properly.Corrected the issue and unit tested as designed.Showed customers son, who confirmed the unit was now working properly.Job completed"
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 01/26/2021
WASHER AMANA NTW4516FW3 Arrived on site for WM loud grinding noise. Found cam agit is faulty. Ordered new cam agit to return to complete repair. ; ordrng 1 285811 (Cam)
Near San Marcos, TX 78666
Andrew
Job Details: 01/26/2021
ICE MACHINE KITCHENAID KUIX535HPS00 Arrived on site to replace inlet valve and recirculating pump from previous diagnosis. Replaced inlet valve and found light trickle filling water reservoir. Pulled unit out and found line was kinked. Unkinked line and unit was filling as designed. Recirculating pump was operating as designed. Pump wasn’t working before due to not filling with water. Ran diagnostics and all functions operating as designed. No leaks detected at time of service. Job complete.
Near Georgetown, TX 78628
James
Job Details: 01/26/2021
DISHWASHER GE GDT635HSJ2SS Arrived on site and tested operation. Found unit will not run the heater in diagnostics and runs the circulation pump instead. Verified control is sending power to incorrect circuit during testing. Ordering new ui for return visit. ; ordrng 1 WD21X23462 (kit svc ui top logic)
Near Austin, TX 78702
Luis
Job Details: 01/26/2021
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site for refrigerant leak at fresh food evaporator that caused damage to housing and drip pan. Replaced housing and drip,installed a new evaporator,secured thermistor to correct location on suction line using foil tape and a zip tie,secured cover with 4 screws,installed a uv drier. Vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good. Sealed system covered by manufacture warranty autho for parts KTD05TDFPL1"
Near Austin, TX 78703
Jacob
Job Details: 01/26/2021
WASHER WHIRLPOOL WFW94HEXW2 Arrived onsite for unit leaking. Looked at unit. Customer show me that a piece for the bellow had ripped off. Tested unit in a quick wash cycle. Saw leak coming from the bellow where it had ripped. Ordered part. Office to reschedule. ; ordrng 1 W11106747 (Bellow)
Near Lakeway, TX 78734
Robert
Job Details: 01/26/2021
WASHER WHIRLPOOL MVWB855DC3 Arrived on job for complaints of not finishing cycle or starting cycle over. Ran diagnostics and found code for over suds. Spoke to clean service and determined the amount of soap too much.
Near Manor, TX 78653
Matthew
Job Details: 01/26/2021
RANGE WHIRLPOOL WFG525S0HS1 Arrived onsite for failed door. Upon inspection found failed door hinges. Will need to replace both hinges and receivers. During inspection right hinge failed completely and door would not close. Removed door and placed aside with customer. Office will contact customer for time frame. ; ordrng 2 W10647259 (hinge-recv)s and 1 WPW10299224 (hinge-door) and 1 WPW10299227 (hinge-door)
Near Meadowlakes, TX 78654
Lou
Job Details: 01/26/2021
VENTHOOD WHIRLPOOL UXT5236BDS1 "Arrived on site to inspect venthood filter latch. Upon further inspection, I found the latch broken. Removed and replaced the latch and tested. Unit is operating as designed. Job completed."
Near Bastrop, TX 78602
Andy
Job Details: 01/26/2021
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site for dishwasher not getting water. Tested and inspected unit and found unit getting water but not spraying due to failed sump assembly. Ordering needed part. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 W11085683 (Sump assembly) and 1 Seenote (Office to schedule)
Near Austin, TX 78704
Wesley
Job Details: 01/26/2021
COOKTOP KITCHENAID KCGC506JSS00 Arrived onsite and found unit had bowed front panel that combined with improper installation caused unit to catch on drawer. Replaced panel. All checks good.
Near Lago Vista, TX 78645
Lou
Job Details: 01/26/2021
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site to inspect refrigerator temps. Upon further inspection, customer advised that the unit began to cool again and make ice. They advised that there was ice build up in the freezer section. I found a large amount of ice/frost built up on the top of the FC section and on the evap cover. I disassembled the FC section and I found the FC door gapped approximately one inch at the top of the door. Once I removed the evap cover, I found a block of ice at the top right area at the capillary tube and suction line. Using my steamer, I removed all of the ice/frost and tested the defrost thermistor, defrost element, and tested the 3way valve in tests #4. Unit is operating as designed.
Near Austin, TX 78733
Kevin
Job Details: 01/26/2021
DISHWASHER KITCHENAID KDTE254ESS2 "Ive done site and inspected dishwasher and found saved error codes 9/1, 6/4, 6/3, 9/2. Inspected diverter and Found it is leaking water. Also found cancel button on control panel will not operate. Replaced control board, control panel, and wash motor and ran a diagnostic cycle after replacing and leaking has stopped, job complete"