We serviced a
MAYTAG REFRIGERATOR
Model MBF1958XEW1
Near Waco, TX 76705
Jonathan M
Job Details: 11/22/2021
Arrived onsite for a refrigerator that had a piece break off the ice maker. Inspected unit and work area. Found the plastic piece that allows the ice to slide down into the ice bucket broken. Replaced the ice maker and tested the unit. The unit is working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Belton, TX 76513
Tali W
Job Details: 11/22/2021
"On site to install previously diagnosed parts. Replaced ice door, UI control, and main control. Reassembled, power cycled and tested. Unit functioning as designed. Call complete."
We serviced a
MAYTAG WASHER
Model MVWC450XW3
Near Killeen, TX 76543
Al
Job Details: 11/22/2021
"Arrived on site to inspect washer not draining and spinning issues. Confirmed the draining issues, uninstalled the unit and removed and replaced the drain pump and actuator. Reassembled and unit tested properly. Job complete"
We serviced a
AMANA RANGE
Model AER6603SFS2
Near Gatesville, TX 76528
Jonathan M
Job Details: 11/22/2021
We serviced a
WHIRLPOOL OVEN
Model RBD305PRB00
Near Killeen, TX 76549
Al
Job Details: 11/22/2021
Unit will still require the membrane switch (UI), panel assembly to complete the repair. ; ordrng 1 WP8302848 (PANL-CNTRL Assembly BLACK) and 1 WP8304275 (Membrane Switch Black)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Harker Heights, TX 76548
Al
Job Details: 11/22/2021
Arrived on site and inspected F8E4 overfill float switch open error code. Confirmed the complaint and found the float switch was sitting in water. Removed and replaced it and confirmed the unit was leveled. Tested unit in diagnostics and unit tested properly no leaks detected. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM404EBL1
Near Killeen, TX 76543
Al
Job Details: 11/22/2021
Arrived on site and inspected dishwasher display issues. Customer advised his hot water heated ruptured and he had to turn off the hot water due to this issue. Unit never filled because the dishwasher is connected to the hot water supply underneath the sink. Display got wet from the water on the countertops. The unit couldnt be properly diagnosed due to the lack of water. Customer advised he would call to reschedule when his water heater get repaired. I notified the office (MS) of the condition of the residence. ; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Waco, TX 76705
Jonathan M
Job Details: 11/22/2021
"Arrived on site for a washing machine that is going off balance. Inspected unit and work area. The customer advised that the unit has gone off balance twice and has continued to go back into wrens cycles. She advised that if she puts it into a drain and spin that the unit does finish and then it doesnt happen on every load but has happened on several cycles. Ran unit through diagnostics and found an F0 E5 (off balance load) and F0 E3 (overload) error codes. I ran the unit through an auto test and the unit ran as designed. I ran the unit through high speed spin and the unit ran as designed. I had the customer run a load of clothes in the unit and added water to damp in the clothes. Placed the unit in a drain and spin in the unit ran as designed. I did advise the customer that when the unit does go off balance, the unit will go back into the rinse to rebalance the load. I did advise them that the unit does appear to be working as designed. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KSF26C6XYY04
Near Georgetown, TX 78633
Jonathan S
Job Details: 11/22/2021
Arrived on site for refrigerator not dispensing ice. Inspected unit and work area. Found broken harness at bottom of door (see SD picture).
We serviced a
GE MICROWAVE
Model JVM1440BH01
Near Temple, TX 76502
Tali W
Job Details: 11/22/2021
"On site for microwave not heating and fan turning on when door is open. Confirmed complaint. Found unit not heating. Also, found burn mark on control board (pic in SDQP). Ordering control, door switches, capacitor, magnetron, hv transformer, and diode. AUTHO. Office to reschedule. ; ordrng 1 AUTHO (AUTHO) and 1 WB27X10608 (Control discontinued) and 1 WB24X10075 (Switch) and 1 WB27X10133 (HV transformer discontinued) and 1 WB27X10240 (Capacitor)"
We serviced a
WHIRLPOOL WASHER
Model WTW5540SQ0
Near Belton, TX 76513
Tali W
Job Details: 11/22/2021
"On site for washer not draining. Customer stated that unit drains, but isnt spinning the clothes out/clothes still wet at end of cycle. Found basket spins without a load, but not spinning with unit loaded. When in spin, able to stop basket by hand. Ordering coupling, gearcase, basket drive. Office to reschedule when part availability is known. ; ordrng 1 W10820043 (Basket drive) and 1 3360629 (Gearcase)"
We serviced a
KITCHENAID ICE MACHINE
Model KUIX335HPS01
Near Salado, TX 76571
Tyler
Job Details: 11/22/2021
"Arrived on site for ice machine not making ice. Upon arrival found compressor, grid, valve. Pumps, etc running as designed. I found condenser fan motor not running and traced issue back to a disconnected harness. After reconnecting harness and running tests I found ice machine fully functioning as designed. Informed customer to give unit 24 hrs to fill bin. Call complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS01
Near Lakeway, TX 78734
Jacob
Job Details: 11/22/2021
Arrived onsite to install a control for the customer. .; ordrng 1 W11533213 (Control)
We serviced a
GE REFRIGERATOR
Model GYE22HMKBES
Near Canyon Lake, TX 78133
Andrew
Job Details: 11/22/2021
"Arrived on site to replace previously diagnosed FC door gasket. Replaced gasket and formed to cabinet wig heatgun. Tested unit, unit working as designed. Customer stated noise is no longer present either since last repair. No leaks detected. Job complete."
We serviced a
MAYTAG WASHER
Model MVW6230RHW1
Near Salado, TX 76571
Tyler
Job Details: 11/22/2021
Arrived on site for washer not dispensing fabric softener. Upon arrival confirmed complaint. Found no errors in diagnostics.. Documented issue with techline Andrew sr#7732302638. Replaced drawer. Call complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Canyon Lake, TX 78132
Brandon
Job Details: 11/22/2021
"Arrived on site for customer complaint of unit not cooling in RC, found failed RC evaporator cover kit with fan motor and thermistor, I replaced kit, unit tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI5FVAXVL01
Near Georgetown, TX 78628
Lou
Job Details: 11/22/2021
"Arrived on site to inspect ice maker leaking water. Upon further inspection, I found the fill tube chute full of ice and when the ice maker will fill, it runs over the chute and down into the ice maker housing. I removed the ice maker and found the chute is the wrong chute for this type of ice maker. In the meantime, I made a makeshift cover for the cutout in the chute and tested before leaving. Unit is operating as designed with no leaks from the ice maker. No water leaks observed at the end of service.; ordrng 1 WPW10121434 (Insert)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FSS01
Near Austin, TX 78754
Scott
Job Details: 11/22/2021
"Arrived on site for no ice . Found wire on heater tube broken . Replace fill tube w/ heater . Ran harvest and fill test , all checked normal. No water leaks detected at time of service. Job complete"
We serviced a
IKEA RANGE
Model IEL730CS0
Near Austin, TX 78730
Taylor M
Job Details: 11/22/2021
"I arrived on site to replace previously diagnosed knobs, potentially switches and elements, upon arrival I gained access to the unit and replaced the knobs and found none of the switches were activating the elements still, I gained access behind the console and lifted the top of the range, upon inspection I found that three of the main harness lines had been cut at two connectors at the control, the customer informed me that this was a floor model, they cut the lines to avoid any sort of functionality to the unit. I plugged in two loose connectors and now the cooktop is operating properly as designed, I am ordering the main harness to complete the repair. Office to reschedule when the part arrives. ; ordrng 1 W10580238 (Main harness)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Austin, TX 78737
Leonardo
Job Details: 11/22/2021
Arrived on site to replace sump and motor. Replaced sump and motor test unit and unit test good job complete no leaks present at this time.
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Round Rock, TX 78665
Wesley
Job Details: 11/22/2021
Arrived onsite for unit not responsive. Was able to reset unit and clear communication error codes. Unit is now operating as designed. Advised customer that unit is now operating properly. In event of repeat failure. Control panel will be needed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Austin, TX 78721
Scott
Job Details: 11/22/2021
"Arrived on site , replaced sump and motor . Ran diagnostic all checked normal. No water leaks detected at time of service.
We serviced a
UNKNOWN VENTHOOD
Model WVU37UC0FS1
Near Canyon Lake, TX 78130
Brandon
Job Details: 11/22/2021
"Arrived on site for customer complaint of blower making loud noise, found blower motor fan bowed and broken hitting the housing, ordering new blower.; ordrng 1 W11100651 (Blower) and 1 Cnote (Office to reschedule)"
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIC18PNZS0
Near Austin, TX 78738
Jacob
Job Details: 11/22/2021
Arrived onsite for unit not making ice. Tested the unit and saw that the replace filter was on. Customer had a filter in hand. Replaced the filter and let the unit make a sheet of ice and unit tested good. No leaks at this time. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Dripping Springs, TX 78620
Robert
Job Details: 11/22/2021
Arrived on call to replace previous diagnosed parts. After replacing hinges test washer. Control nor recognizing lid closed. Replace latch and retest. Washer working properly. No leaks detected at time of service.
We serviced a
GE WASHER
Model GCWN2800D1WW
Near New Braunfels, TX 78130
Brandon
Job Details: 11/22/2021
"Arrived on site for customer complaint of unit not spinning clothes dry, I tested drain and spin, unit tested good at time of service, basket is getting up to proper speed, I let customer know about balance issues can sometimes cause clothes to not come out as dry as usual."
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Georgetown, TX 78633
Lou
Job Details: 11/22/2021
"Arrived on site to inspect washer noises. Upon further inspection, I placed the unit in diagnostics showing no error codes. Manually tested high speed spin and when the unit would shift speeds, it began to make a loud metal on metal screeching noise. I contacted techline and spoke to JR and advised of the complaint and my findings. JR had me do a video chat to get the noise on video and provide it to engineering. After the chat, JR recommended replacing the gearcase, cam and belt again. Provided SR#7732297892. I removed and replaced the gearcase, cam and drive belt and calibrated the unit. Manually retested the high speed spin and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW0
Near Austin, TX 78745
Noah D
Job Details: 11/22/2021
"Arrived on site to inspect unit for not allowing water in unit. Upon inspection found the unit was not being supplied water for wall. Turned on water and tested unit, all functions worked normally. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329RFBM01
Near Austin, TX 78702
Luis
Job Details: 11/22/2021
"Arrived on site for no cool. Found evaporator incased in ice,ran diagnostics unit not entering diagnostics diagnosed a defective control,replaced main control,ran diagnostics thermistors passed ran defrost test. Bimetal reading closed heater powered on,changed defrost setting to basic.; used 1 WPW10503278 (Control main) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Manor, TX 78653
Matthew
Job Details: 11/22/2021
Arrived onsite to replace previously diagnosed parts. Replaced block kit and power cord. Tested unit and unit is functioning properly. Job complete
We serviced a
GE DRYER
Model GUD24GSSM1WW
Near Austin, TX 78723
Scott
Job Details: 11/22/2021
"Arrived on site for dryer not starting and making loud noise before . Ordering belt , pulley , switch .; ordrng 1 WE03X27417 (Pully) and 1 WD21X10261 (Switch) and 1 WE12M51 (Belt) and 1 WE4M415 (Switch)"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Dripping Springs, TX 78620
Robert
Job Details: 11/22/2021
Arrived on call for complaint of error code. Code F0E9 for out of balance. Customer also showed vide. Called tech line and was instructed that the customer needs to connect WiFi for update. Gave customer the number to WiFi team.
We serviced a
WHIRLPOOL RANGE
Model WMH32519HB05
Near Georgetown, TX 78626
Lou
Job Details: 11/22/2021
"Arrived on site to inspect microwave venthood light not working. Upon further inspection, I tested the light and it failed to one on. Using my tester bulb, I tested the unit again and the light came on which tells me the main control is good. I found after removing the original bulb, that the element inside is broken. Customer said they would purchase a bulb on their own. Other than the light, the unit is operating as designed. I made recommendations for use and care (inner metal rack). Job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Cedar Park, TX 78613
David Z
Job Details: 11/22/2021
"Arrived on site to diagnose washer that was not always spinning out and sometimes leaving soap in the dispenser. Ran unit and found errors F3E2, F8E1, F0E4, F2E1, mostly relating to water temp and fill issues. Tested cold and hot fills and found the hot blazing hot, and an error for failed thermistor. Replaced the inlet valve to resolve all issues and retested. Found temp was down and unit was starting and running cycles fine. Tested with hot fill and high speed spin and found all is good. Found no gearcase oil on unit. Call complete."
We serviced a
WHIRLPOOL COOKTOP
Model KGCC566RBL07
Near Austin, TX 78730
Taylor M
Job Details: 11/22/2021
"Arrived on site to diagnose cooktop with front left burner being slow to ignite, upon inspecting the unit I found that the burner head needs to be replaced, I am ordering the burner head and cap just in case. Office to reschedule return service when the parts arrive. ; ordrng 1 WPW10406878 (Burner head) and 1 WP8286156CB (Left front burner cap)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Pflugerville, TX 78660
Wesley
Job Details: 11/22/2021
Arrived onsite for door not closing and found broken adjuster causing door to stick open. Ordering adjuster kit. Also ordering retainer clip. Advised customer on needed repair. ; ordrng 1 W10919676 (Retainer) and 1 W10712395 (Adjuster kit)
We serviced a
MAYTAG DRYER
Model MEDC200XW0
Near Austin, TX 78737
Kevin
Job Details: 11/22/2021
"Arrived on site and inspected dryer and found vent hose is crushed behind dryer. Took one picture. With vent hose removed airflow is good and dryer is heating properly. Recommended to homeowner that dryer vent hose be replaced, job complete"
We serviced a
GE REFRIGERATOR
Model PFE28RSHFSS
Near Georgetown, TX 78628
Jonathan S
Job Details: 11/22/2021
"Arrived on site for refrigerator making abnormal noises. Inspected unit and work area. Found noise coming from fresh food fan. Found service bulletin addressing issue with moisture on fan. Found unit will need duct tower and software update. ; ordrng 1 WR49X32042 (Air tower kit) and 1 WR98R4546322 (Update tool)"
We serviced a
WHIRLPOOL WASHER
Model CAE2795FQ1
Near Georgetown, TX 78628
Tommy
Job Details: 11/22/2021
Arrived onsite for washer not draining correctly. Upon arrival tested unit and found motor burning out. Replaced drain pump and proceeded to test. Unit is now operating as designed. Job Completed.
We serviced a
GE WASHER
Model GTW465ASN1WW
Near Del Valle, TX 78617
Scott
Job Details: 11/22/2021
"Arrived on site ,replaced water valve . Ran diagnostics, as well as a quick wash on cold and hot . No water leaks detected at time of service. Job complete"
We serviced a
KITCHENAID DOWNDRAFT
Model KIRD861HSS0
Near Austin, TX 78730
Taylor M
Job Details: 11/22/2021
"Arrived on site to repair cooktop that will not raise or close due to switches, upon arrival I gained access to the unit and removed the plate beneath the downdraft near the blower motor, I removed physically tried to raise the unit to access the switches, I found that the unit would not budge, I removed the cooktop and found that the vents were blocking the raising of the downdraft, I was able to wedge them to the side and reseat the switches allowing for the unit to operate properly as designed. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Austin, TX 78747
Noah D
Job Details: 11/22/2021
"Arrived on site to inspect unit for leaking during operation, upon inspection found the unit didnt have any apparent water spots. I couldnt replicate leak, ordering fill box and valve. Customer will video record when it leaks again to help distinguish source. Office to reschedule ; ordrng 1 W11174984 (Fill box)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519FS0
Near Austin, TX 78717
David Z
Job Details: 11/22/2021
"Arrived on site to diagnose microwave that has a dead bottom light and sometimes has an open and close door message. Checked unit and found the hood bulb blown and failed, and interlocks making weak connection. Replaced interlocks with updated kit and bulb. Ran unit and verified all is working as designed. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near New Braunfels, TX 78132
Brandon
Job Details: 11/22/2021
"Arrived on site for customer complaint of evaporator fan not running, accessed the fan motor to test for power, I found power getting to fan motor, but as soon as fan is put in, the voltage drops, found failed main control. Ordering control # 7732305919 ; ordrng 1 WPW10317076 (Control board)"
We serviced a
WHIRLPOOL DOWNDRAFT
Model WCE77US6HB00
Near Spicewood, TX 78669
Cliff
Job Details: 11/22/2021
Arrived on site to diagnose a cooktop with a burner not working. Found rf infinite switch not fully wired and rewired it properly. Tested unit and found all is functioning properly at this time.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Austin, TX 78724
Scott
Job Details: 11/22/2021
Arrived on site for dishwasher shutting off mid cycle . Unit not powering on . Found one of wires for power cord had come off in junction and arced . Stripped back wire . Reattach to terminal screws . Test unit . Ran diagnostics all checked normal. Checked element in back . Checked element at heater nuts . No sign of any failures. Leveled washer . No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Jarrell, TX 76537
Lou
Job Details: 11/22/2021
"Arrived on site to inspect dishwasher not working. Upon further inspection, I found the unit plugged in and non-responsive. I verified voltage at the outlet. Inspected the junction box and found, when installed, the harness was not connected good with the wire nuts and the black wire had come undone. I re-wired the harness and tested the unit and it is operating as designed. No water leaks observed during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Wimberley, TX 78676
Robert
Job Details: 11/22/2021
Arrived on call to replace previous diagnosed part. In the middle of pulling freezer back wall off I found the heater on and refrigerator defrosting. I broke the bracket on the right side and ordered that. The customer will call us back when the noise returns I think the refrigerator section will be the failure. ; ordrng 1 W11241268 (Bracket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Austin, TX 78748
Luis
Job Details: 11/22/2021
"Arrived on site for cooling complaint. Found fan not running,removed cover found frozen drain that caused ice to build up and block fan motor,defrosted drain and cleared ice reassembled freezer compartment checked air flow good."
We serviced a
GE REFRIGERATOR
Model gfe29hmejes
Near Salado, TX 76571
Tyler
Job Details: 11/22/2021
Arrived on site for refrigerator leaking water in FC and freezing. Upon arrival confirmed sheet of ice in FC liner floor. Upon further inspection found no major clog in entirety of drain line but did find small amount of debri clogging drain cap. Removed debri and customer insisted theyd remove ice in FC liner. Call complete
We serviced a
SAMSUNG DRYER
Model DV45H7000EW/A2
Near Buda, TX 78610
Noah D
Job Details: 11/22/2021
"Arrived on site to inspect unit for grinding and screeching, upon inspection found the units wheels very worn.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Austin, TX 78739
Kevin
Job Details: 11/22/2021
"Arrived on site and found no ice production. Test 56 shows E2 motor lost position in. Ran test 57 and motor will not run. after replacing Icemaker 57 will now pass and 45 fills Icemaker with water. Dispenser motor is getting power but is not moving.; ordrng 1 W10822606 (Dispenser motor) and 1 W11509548 (Motor shaft) and 1 W10870822 (Emitter) and 1 W10898445 (Receiver)"
We serviced a
WHIRLPOOL RANGE
Model WOD51ECOHS02
Near Dripping Springs, TX 78620
Leonardo
Job Details: 11/22/2021
Arrived on site to replace console. Replaced console test unit and unit test good job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS20XVMS11
Near Austin, TX 78704
Luis
Job Details: 11/22/2021
"Arrived on site for no water or ice. Tested water dispenser weak water flow,pulled unit out of enclosure tested water dispenser good flow,ran icemaker test,icemaker dumped ice and filled with water. Advised maintenance to fully remove unit from enclosure and replace line due to line kinking.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Austin, TX 78703
Luis
Job Details: 11/22/2021
"Arrived on site for no cool. Found evaporator incased in ice,ran diagnostics bimetal reading closed heater not powering on,ordering ui and main control. Will also order additional parts incase needed ; ordrng 1 W11567495 (Control main) and 1 W10316760 (Thermistor) and 1 W11567938 (Ui) and 1 W11566475 (Harness) and 1 W11546981 (Heater)"
We serviced a
WHIRLPOOL RANGE
Model KSEB900ESS1
Near Austin, TX 78753
Matthew
Job Details: 11/22/2021
Arrived onsite to replace previously diagnosed parts. Replaced control panel and tested bake oven 350 and baking drawer to 350. Reached target temperature. Heated with no issue cancel function and keypad controls are fully functioning. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSS42FKX00
Near Austin, TX 78746
Kevin
Job Details: 11/22/2021
"Arrived on site and inspected refrigerator and found it is powered on the compressor, condenser and evaporator fans are not running. Replaced inverter and compressor started running and so did fans.recommended that they allow 12 to 24 hours for refrigerator to cool, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDEM01
Near Cedar Park, TX 78613
David Z
Job Details: 11/22/2021
Arrived on site to diagnose refrigerator not producing ice. On arrival checked icemaker for errors and found E0. Ran a harvest test and unit harvested as normal. Checked temps and found freezer wasnt dropping much past 8. Checked settings and found freezer set to 4. Set temp to 0. When I checked the RC I found several shelves had stuff over the airflow channel. Advised to move stuff out of the channels and make sure not to block the vent. This should allow temps to get back to harvest temp. Customer will follow up if unit doesnt make jce within a day. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Jarrell, TX 76537
Lou
Job Details: 11/22/2021
"Arrived on site to inspect dishwasher not working. Upon further inspection, I attempted to palcthe unit in diagnostics and the control panel failed to respond. I checked the plug under the sink and found the outlet to be a GFCI outlet with reset button and it was tripped (photo). I reset the outlet and the unit came on. Placed it in diagnostics showing no error codes and tested. Unit is operating as designed. I tested amp draw to the components and all are within range of amp draw. I advised the customer that the outlet may need to be checked. No water leaks observed during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Austin, TX 78732
Jacob
Job Details: 11/22/2021
Arrived onsite for the unit not staying on and LEDs not working in the unit. Looked at the unit and customer said that the unit is working at the moment. Went ahead and changed out the power control and LEDs did not come back on. Ordered parts. Office to reschedule ; ordrng 4 W11462342 (Led module)s and 1 W10843055 (Control) and 1 W10830288 (Led control)
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42QTS00
Near Austin, TX 78746
Kevin
Job Details: 11/22/2021
Arrived on site and found ice dispenser will not run a new Niagara Control board will be needed to correct it. Will also bring back dispenser parts if needed; ordrng 1 WP2318054 (Niagara board) and 1 W10789107 (Control board) and 1 W10822635 (Motor) and 1 WP2318082 (Shaft)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ
Near Dripping Springs, TX 78620
Robert
Job Details: 11/22/2021
Arrived on call for complaint of leaks. Ran test load and no leaks. Talking with customer and the dishwasher leaks only when wife loads. The husband doesnt use soap at sink to pre wash dishes. Instructed customer on soap.
We serviced a
MAYTAG WASHER
Model n/a
Near Georgetown, TX 78628
Tommy
Job Details: 11/22/2021
Arrived onsite for washer basket stuck. Upon arrival found unit motor and starting stripped unit gasket and gearcase damaged together. Unit would require full tub job.
We serviced a
KITCHENAID REFRIGERATOR
Model KBLC36FTS02
Near Driftwood, TX 78619
Robert
Job Details: 11/22/2021
Arrived on call for complaint of leak. Customer said that they changed the filter. Pulled cover and checked under refrigerator it was dry. The filter was most likely the cause of the leak.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Austin, TX 78702
Noah D
Job Details: 11/22/2021
"Arrived on site to inspect unit for not starting due to a bad console. Upon inspection found the units console not responding, replaced console and tested. All functions returned. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Manchaca, TX 78652
Luis
Job Details: 11/22/2021
"Arrived on site for no ice. Icemaker not running through a forced cycle diagnosed a defective icemaker. Installed updated icemaker kit,powered unit on icemaker ran through a cycle and filled with water."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS
Near Pflugerville, TX 78660
Wesley
Job Details: 11/22/2021
Arrived onsite for cooling issues intermittently and ice production and lighting issues that sounded like failing deli control symptom. Replaced deli control. No obvious water damage or corrosion. Temps running well at time of service.
We serviced a
MAYTAG WASHER
Model MAV6260AWW
Near Cedar Park, TX 78613
David Z
Job Details: 11/22/2021
"Arrived on site to diagnose washer that is no longer spinning or agitating. Ran unit and found no movement coming from basket. Ran unit and found the gearcase and thrust bearing arent engaging.
We serviced a
WHIRLPOOL RANGE
Model WFE975H0HZ1
Near Jarrell, TX 76537
Lou
Job Details: 11/22/2021
"Arrived on site to inspect range control panel not working. Upon further inspection, I found the unit in use and the control panel display on. Customer advised that the buttons are difficult to push and sometimes dont respond. I tested the unit by pressing the bake and start buttons and the start button was difficult to press and did not respond on the first few presses. I tested the cooktop burners and they are operating as designed. I placed the unit in diagnostics and checked for error codes and found none. I removed and replaced the control panel and retested and customer tested as well. Unit is operating as designed. I made recommendations for use and care. Job completed."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Pflugerville, TX 78660
Wesley
Job Details: 11/22/2021
Arrived onsite for unresponsive console and replaced the console to repair. Unit is now operating as designed. Advised customer on the repair. All checks good.
We serviced a
WHIRLPOOL DRYER
Model WED70HEBW0
Near Hutto, TX 78634
Wesley
Job Details: 11/22/2021
Installed repair kit. Unit is now operating as designed. Advised customer on repair. All checks good.
We serviced a
KITCHENAID TRASH COMPACTOR
Model KUCC151LSS0
Near Georgetown, TX 78628
Jonathan S
Job Details: 11/22/2021
Arrived on site to install previous diagnosed part. Removed failed switch and installed new actuator switch kit. Assembled unit and tested operation. All tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01
Near Austin, TX 78739
Luis
Job Details: 11/22/2021
Arrived on site for ice build in freezer. Found liner missing large section of plastic liner exposing insulation
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near Georgetown, TX 78628
Lou
Job Details: 11/22/2021
"Arrived on site to inspect ice being wet and clumping together. Upon further inspection, I found a large clump of ice in the bin. I found the gasket on the ice bin door was not seated correctly and would not seat. Tested the ice fan and found it not operating as designed. Also found ice built up at the back of the ice maker housing and the back wall of the unit. I tested the ice dispenser door and found the gasket on the door not sealing properly and allowing warm air into the ice bin. Customer advised that the water dispenser sprays water and does not come out in a stream. I found service pointer #W10873154 which states to replace the fill tube and discard of the chrome ring on the dispenser. I am ordering the fill tube, ice bin door, permagum, ice maker housing adaptor and gaskets, CNOTE-AUTHORIZATION and CNOTE-LSO PER CUSTOMER REQUEST and will return with the ice maker fan and ice dispenser door. No water leaks observed during service.; ordrng 1 WPW10320706 (Gasket) and 1 WPW10280988 (Gasket) and 1 W11126056 (Adaptor) and 1 212643 (Permagum) and 1 W11399564 (Ice bin door) and 1 WPW10499015 (Fill tube) and 1 CNOTE (AUTHORIZATION) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"
We serviced a
WHIRLPOOL WASHER
Model WTW4655JW1
Near Georgetown, TX 78626
Jonathan S
Job Details: 11/22/2021
"Arrived on site for washer in apartment 10204 not going through rinse. Inspected unit and work area. Found belt not connected to pulley. Inspected belt and found no damage. Reinstalled belt and performed diagnostics mode. Ran automatic test cycle and monitored operation. All tested good, no water leaded detected."
We serviced a
WHIRLPOOL WASHER
Model MVWB965HC0
Near Austin, TX 78704
Noah D
Job Details: 11/22/2021
"Arrived on site to inspect unit for not shutting normally due to a uneven lid, upon inspection found the lid was not sitting back normally due to a bent tab, i realigned tab and the lid sat back normally. All functions returned. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Hutto, TX 78634
Wesley
Job Details: 11/22/2021
Arrived onsite and found unit needed new filter to restore proper flow. Installed new filter and flushed a few gallons through. Excellent flow.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW05
Near Round Rock, TX 78681
David Z
Job Details: 11/22/2021
Arrived on site to diagnose refrigerator not making ice. On arrival I found the icemaker in a partial harvest position. I powered it on and off and was able to get it to move. I checked the wiring and did not find an obvious break. Tried to test with new icemaker and found it damaged in box. Tried to cycle existing with diagnostic mode and it never responded.
We serviced a
WHIRLPOOL DRYER
Model WED7500VW2
Near Austin, TX 78757
Taylor M
Job Details: 11/22/2021
"Arrived on site to diagnose dryer with no heat, Upon arrival I gained access to the element and found that it wasnt heating at all
We serviced a
KITCHENAID ICE MACHINE
Model KUIS18NNZB0
Near Austin, TX 78746
Kevin
Job Details: 11/22/2021
"Arrived on site and inspected ice machine and found production is good but ice is very thin.
We serviced a
WHIRLPOOL WASHER
Model WFW9400SW01
Near Austin, TX 78737
Kevin
Job Details: 11/22/2021
"Arrived on site and inspected washer and found no error codes, ran all functions in manual diagnostic and everything passed. Sent videos to KB/AHS of each function operating normally during diagnostic cycle. Customer is using too much detergent and advised the correct amount. No repair is necessary at this time, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Jarrell, TX 76537
Lou
Job Details: 11/22/2021
"Arrived on site to inspect dishwasher leaking from underneath. Upon further inspection, I found the floors damaged from the water at the front of the unit. Also found the baseboards and cabinets damaged (photos). I placed the unit in diagnostics showing no error codes and tested. When the water valve came on, I found water dripping from the left side of the unit. I pulled the unit out and found the inlet hose cracked and leaking water. Water source turned off at the wall under the sink and I advised eh tenant to not use the unit until the repair has been made. No water leaks observed at the end of service.; ordrng 1 W10878507 (Inlet hose)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Pflugerville, TX 78660
Wesley
Job Details: 11/22/2021
Arrived onsite and found ice container frozen through from months of not being able to dispense. Cleared blockage and advised cuetomer on maintenance to prevent repeat failure. Verified operation of dispenser. All checks good.
We serviced a
GE RANGE
Model C2S995SEL1SS
Near Austin, TX 78738
Leonardo
Job Details: 11/22/2021
Arrived on site to replace main power control board. Replaced board test unit and found display lighting up but not responding. Will need to order new display board WB56X28191 office to reschedule. ; ordrng 1 WB56X28191 (Display board)
We serviced a
WHIRLPOOL FREEZER
Model GAFZ30FDGB02
Near Gatesville, TX 76528
Jonathan M
Job Details: 11/22/2021
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced freezer door and tested the unit. The unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Georgetown, TX 78628
Jonathan S
Job Details: 11/22/2021
"Arrived on site for dishwasher intermittently leaking. Inspected unit and work area. Found no loop in drain line. Unit was currently running on arrival. Customer had video of water flowing out at both bottom sids heavily somewhat pulsating. Found unit currently in wash mode, soap was dispensed. Monitored operation was not able to get unit to leak. Performed diagnostics mode, no error codes. Monitored test cycle and was able to verify lower spray arm not turning as designed; ordrng 1 W10837249 (Spray arm)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHW1
Near Austin, TX 78729
Taylor M
Job Details: 11/22/2021
"Arrived on site to replace previously diagnosed panel, upon arrival I gained access to the unit and replaced the door panel, the unit is now operating properly as designed. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS00
Near Belton, TX 76513
Tyler
Job Details: 11/22/2021
Arrived on site for unit not making ice or dispensing correctly. Upon arrival customer stated that unit had been making ice just fine but they were noticing a lot of ice buildup around the ice bucket and underneath the bucket nice is melting together and sometimes when they would use the ice dispenser water would come out instead. Upon further inspection I found that there was an air leak inside the ice dispenser door flat causing the ice to melt and water to fall down around the auger motor and down over the ice dispenser paddle causing it to short out when I activated and allow for water to dispense. ; ordrng 1 W11130210 (Ice door) and 1 WPW10346924 (Paddle) and 1 W11130211 (Ui control (jic if needed))
We serviced a
MAYTAG WASHER
Model MVWX655DW0
Near Round Rock, TX 78665
Wesley
Job Details: 11/22/2021
Arrived onsite and tightened cam screw to eliminate cam gear grinding during agitation. Advised customer on repair and on likely needed gearcase due to oil present underneath unit. Sound eliminated and function restored and customer advised on needed repair.
We serviced a
KITCHENAID DISHWASHER
Model KUDC03FVSS3
Near Lorena, TX 76655
Jonathan M
Job Details: 11/22/2021
"Arrived on site for a dishwasher thats not cleaning dishes well. Inspected unit and work area. Ran the unit through diagnostics and did not find any stored Eric codes. Ran the unit through an auto test in the unit ran as designed using all three wash arms. I did advise the customer that because it was functioning and working properly, there would not be a fix that I can make that would ensure the unit would get better. I also did advise her that her warranty will not cover a non-electrical or mechanical failure. Went over ways to give her the best wash performance. Unit is working as designed. Call complete."
We serviced a
AMANA DRYER
Model NED5800HW0
Near Austin, TX 78702
Noah D
Job Details: 11/22/2021
"Arrived on site to inspect unit for not working normally and causing excess sounds. Upon inspection found the units console shorted causing issues, ordering console. Checked sound and found the spring making excess sounds. Ordering spring and pulley. Ordering parts. Office to reschedule ; ordrng 1 W10446781 (Spring) and 1 W10547287 (Idler)"
We serviced a
KITCHENAID OVEN
Model KEBS207SSS04
Near Austin, TX 78749
Leonardo
Job Details: 11/22/2021
Arrived on site to test unit for no display. Test unit and found unit working but display not responding.
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS0
Near Austin, TX 78703
Noah D
Job Details: 11/22/2021
Arrived on site to inspect unit for calcium buildup. Upon inspection found the unit was stained due to excess calcium. Cleared part off with vinegar. Instructed customer to clean unit. Complete
We serviced a
JENN-AIR MICROWAVE
Model JMC2430DS01
Near Austin, TX 78738
Leonardo
Job Details: 11/22/2021
Arrived on site to replace console. Customer had received console from Jen air. Installed console test unit and unit test good job complete.
We serviced a
KITCHENAID DISHWASHER
Model KUDS01DLSS3
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 11/22/2021
Arrived on site to diagnose a dishwasher with possible leak. Fully inspected unit and found no leaks or evidence of leaks from unit. Informed customer on findings
We serviced a
WHIRLPOOL OVEN
Model KFGC558JSS00
Near Dripping Springs, TX 78620
Robert
Job Details: 11/22/2021
Arrived on call for complaint of small oven not working. Pulled cover and the spark is good but no gas. Pulled burner and cleaned the orifice reassembled and test. Oven working.
We serviced a
WHIRLPOOL DRYER
Model WED7120HW1
Near Belton, TX 76513
Tali W
Job Details: 11/22/2021
"On site for dryer having F3E2 error code displayed. Confirmed complaint. In diagnostics, found F3E2 moisture sensor shorted. Cleared error. Found moisture sensor harness shorted. Replaced sensor harness. Tested. Unit now functioning as designed. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT790SAYM3
Near Austin, TX 78728
Taylor M
Job Details: 11/22/2021
"Arrived on site to diagnose a dishwasher not draining at all with standing water, upon arrival I found that the drain pump was completely unresponsive, i gained access and removed the drain pump and replaced it, the customer is covered via our one year warranty on previously installed drain pump, I found that the new drain pump is not operating, I gained access to the connector and checked voltage I found that it is only getting 25v instead of 120v, ; ordrng 1 W10595569 (Control)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS2
Near Austin, TX 78738
Leonardo
Job Details: 11/22/2021
Arrived on site to test unit for door opening during cycle. Test unit and found manifold not locking in place to feed tube. Will order new feed tube and manifold office to reschedule ; ordrng 1 WPW10340745 (Tub feed) and 1 WPW10340542 (Manifold)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Andice, TX 78628
Tommy
Job Details: 11/22/2021
Arrived onsite for unit needing calibration. Upon arrival found unit calibrated down 20 degrees tested found unit needing to lose down calibration. Tested and unit is now operating as designed job completed.