"Arrived on site to test unit for melted terminal block. Found terminal melted, replaced main harness test unit and unit test good. Found black wire on power cord was a little melted. Advised maintenance to replace power cord ASAP. Job complete."

"Arrived on site for leaking water. Upon arrival, ran diagnostics and get error codes F0-E5 off balance load, and F0-E2 over suds. Cleared error codes. Ran a bulky/heavy duty cycle with no laundry or detergent. Inspected bellow, drain hose and water supply hoses and are good. Inspected underneath unit and has lots of dust with no signs of water dripping, water drained correctly with no leaks. At :13 minutes remaining mark unit began fill and leaking from dispenser. Ordering dispenser and recommend replacement of valves. Office to reschedule.; ordrng 1 W11524105 (Dispenser drawer)"

"WDT750SAKZ0 Arrived on site for unit not starting. Upon arrival, the Clean light indicator stays on and all buttons do not respond. Proceeded to replace W11506011 control. Tested unit and made no difference. Ordering W11460962 UI. No water leaks detected at this time. Customer agreed to reschedule Nov 18th. ; ordrng 1 W11460962 (UI)"

"WFW5605MW1 Arrived on site for unit not spinning. Upon arrival, found water sitting in tub. Proceeded to initiate cycle and found drain pump running but not draining sitting water. Entered diagnostics and found codes F9E1 long drain, F5E2 lock failure and F0E2 oversuds. Cleared codes. Unit is stacked (picture attached). Requesting 2 man. Ordering W11578225 drain pump. No water detected at this time. Office to reschedule ; ordrng 1 W11578225 (Drain pump) and 1 2man (2 man)"

"WFG320M0BS3 Arrived on site for LF burner not lighting. Upon arrival, found both LF and LR not igniting. Used a match to light the burner to confirm burner cap, head and cup is working. All functions working fine. Start ignition on both burners is not making contact with the cap. Ordering WPW10515459 ignition surface (2). Customer agreed to reschedule Nov 18th. ; ordrng 2 WPW10515459 (Ignition surface)s"

"Arrived on site to diagnose ice machine. It producing any ice. Tested unit and found pumps good. Compressor comes on, but produces NO cooling or frost pattern. I heard noticable hissing in the evaporator area, and when unit powered off you can hear the hissing gradually stop, indicating there may be a leak in the evaporator. Unit needs sealed system repair. Ordering SS parts, compressor condenser evap. Office to schedule, 3 hour return visit. ; ordrng 1 WPW10218037 (Evaporator) and 1 W11735041 (Compressor) and 1 WP2313624 (Condenser) and 1 W11506635 (Access valve) and 1 W10843121 (Non dye drier)"

"Arrived on site to inspect oven not heating properly. Upon further inspection, I found that the bake igniter is not operating. I addressed the issue with the cooktop burner and found that the burner needed to be adjusted. I adjusted the burner and it is now igniting as designed. I am ordering the bake igniter W11355922 and spark module W11355922. No gas leaks observed during service. I am scheduling return service for 11/18; ordrng 1 W11355922 (Bake igniter) and 1 WPW10511278 (Spark module)"

"Arrived on site to inspect oven with no display. Upon further inspection I found that the problem is with the console control. Resetting the unit did not correct the issue. To fix this issue, I will need to order and replace the console W11400291. I am scheduling return service for 11/15. ; ordrng 1 W11400291 (Console)"

"Arrived on site to test unit for loud rattling, tested unit found one fan blade broken off making spin unstable, motor fan assembly that was providing was also damaged in box, ordering replacement rescheduled for 11/15; ordrng 1 WPW10395033 (Motor fan assembly)"

"Arrived on to test unit for not heating tested unit found it is heating but after several restarts heater stopped engaging, all sensors tested good, replaced timer as precautionary but unit is still not heating, will need to replace motor on return visit, ordering parts rescheduled for 11/18; ordrng 1 279827 (Motor)"

Arrived onsite for dishwasher not draining. Upon arrival I found the drain pump to be operating as designed however no water was draining through. I checked the inside of the disposal and found the block cap to still be present. I took the block cap out and the unit is now draining as designed. No water leaks present at time of service. Call complete. No parts installed.

Arrived on site to test unit for load and go issues. Found M/S on file were incorrect. Updated m/s and attached photo to work order. Unable to get dispenser motor to engage. Advised customer to connect unit to WiFi and ordering flow meter and additional parts to ensure completion. Scheduled for Friday 11/15. ; ordrng 1 W11621181 (Drawer assembly) and 1 W11596130 (Detergent pump) and 1 W11413340 (Drawer) and 1 W11174982 (Dispenser bezel) and 1 W11685945 (Detergent level sensor) and 1 W11621180 (Control)

Arrived onsite and found unit operating with failed fill valve causing f8e1 from restricted flow. Replaced the valve. Unit is now operating as designed. Advised customer on repair.

Arrived onsite and found unit in emergency drain and found unable to clear indicating pressure system out of range. Installed new control and calibrated. Unit is now operating as designed. Advised customer on repair. W11607637

Arrived onsite and found unit operating with intermittent warm freezer temps. Temps are proper at time of service. Explained normal defrosting function and reset control. Advised customer to use digital temp monitoring to document any ongoing temp issues. No parts.

Arrived on site for dryer not starting. On arrival I confirmed failure and found door switch wpw10237959 broken. Replaced it and tested dryer. Found it heating as designed. Call complete

"Arrived on site for refrigerator needing ice maker and gasket. On arrival reconfirmed issue and installed wpw10300024 ice maker, w10830274 gasket and tested unit and found no leaks from ice maker or fill tube and gasket sealing. Call complete"

"Arrived on site for washer needing w11314361 rotor, w11354541 stator, and w11460604 tub. On arrival reconfirmed issue and installed parts. Tested unit and found no leaks and washer working as designed. Call complete"

"Arrived on site to install w11707984 fuse, w11551761 interlock, and w11252186 interlock. On arrival reconfirmed issue and installed parts. Tested microwave and found it working as designed. Call complete"

"Arrived on site to test unit for no heat. Upon arrival tested unit found it heating properly. Customer stated unit take up to 3 cycle to dry clothes. Ran a vent test and found vent is completely restricted. Advised customer to contact maintenance and have them clean the dryer vent to restore optimal performance. Unit is running as designed, no parts installed, job complete."

"Arrived on site to test unit for no power. Upon arrival customer stated unit stopped working mid cycle. Checked incoming voltage, found no voltage. Checked breaker and found it tripped, reset breaker and tested unit, all components are properly engaging. Advised customer that if the breaker starts to trip constantly, contact the builder to get the breaker replaced. If after the breaker was replaced and the dryer is still tripping the breaker, give the office a call. At this time unit is running as designed, no parts installed, job complete."

"Arrived on site to test unit for not drying clothes. Upon arrival customer stated unit needs to run 2-3 times to dry a laundry load. Ran a vent test, vent test is showing the venting is completely restricted and is whats causing the long dry times. Advised customer to hire a professional vent cleaning service for a thorough cleaning. Recommended to not use the unit until the vent is cleaned or components will start to fail prematurely. Unit is running as designed, no parts installed, job complete."

"Arrived on site to test unit for short cycle and long dry times. Upon arrival, tested unit in 6412, found vent test shows poor venting. Spoke to maintenance and maintenance stated they moved the unit to 6408. Tested unit in 6408, vent test passed with good airflow. Unit is not shortcycling. Advised maintenance to get the dryer venting in unit 6412 cleaned out thoroughly. Cycling thermostat is shutting down the unit due to heat accumulation. At this time unit is running as designed, no parts installed, job complete."

"Arrived on site to test unit for no operation. Upon arrival customer stated their lid had locked mid cycle and would not open. Water did not drain out.Confirmed issue, basket still full of water. Inspected harness and found drain pump wire has been broken. Repaired broken wire with a butt splice and secured harness to prevent any further breakage. Applied power to unit, unit immediately began to drain the water. After draining was complete ran a diagnostic cycle, all components are properly engaging and unit is now running as designed, no leaks detected, job complete."

On arrival verified complaint if unit ui not working. Replaced ui per previous diag. Verified unit is fully functioning. Job complete installed w11542754

On arrival verified complaint if unit not heating and continuous running. Verified voltage and polarity. Found timer is not stopping cycle no matter what setting is used. Replaced timer. Further inspection found heating element is broken on its windings. Replaced heating element. Ran time dry cycle and unit is now functioning correctly. Job complete installed w10857612 and 279838

On arrival verified complaint of intermittent F0e7. Verified no codes in diag. Voltage and polarity are correct. Ran diag mode and all components function correctly. No visual issues with unit. Advised error code will pop up if unit says to clean washer and then they run a reg cycle and not the clean washer cycle. Unit is working as designed. Job complete no parts installed.

KRMF536RPS01 Arrived on site for a refrigerator with condesation on top fc gasket. Further inspection found gasket was not sealing correctly and silicone was needed . Used part#w10841140 also realigned gasket with heat gun tested product works as it's designed no water leaks visible from watersupply.

WDP540HAMZ4 Arrived on site for a dishwasher leaking. On arrival found home was a new build nobody lives in the home no home owners no home builder on site . Ran a diagnostic no error codes showed up. Ran a full test no visible water leaks anywhere uploaded photos of all the areas water could leak from I didn't see any signs of water stains . Product works as it's designed no water leaks visible from watersupply. Instruct home builder to send any photos of leaks no parts installed.

WRX986SIHZ03 Arrived on site for a refrigerator leaking from the water despenser. On arrival refrigerator was working as it's designed no water leaks client did show me a photo of the little amount of water . I asked client when she changed the filter she said a day before taking the photo. I used a measuring cup and filled 5 full cups to remove all air from the water lines. No leaks I checked icedoor to see if it was closing correctly it was. I instructed client when changing filter to always remove at least 2 to 3 gallons of water to remove all air. Product works as it's designed no water leaks visible from watersupply no parts used.

"Arrived on site to vacant apt 4056. Unit was unplugged. Drain pump started once plugged in. Canceled and was able to enter diagnsotics but pump started again. Found f1e1, f0e2, f8e1, f3e1,. Inspected and found the pressure hose was kinked l removed back panel. Corrected hose. Replaced main control. Verified operation. Call complete."

Arrived on site for dishwasher not draining. Customer tried several cycles and had to cup out water. Was told by owner it new. Found error F6E4. Inspected drain and found disposal still had plug in place. Knocked out disposal. Tested and verified operation. Call complete. No leaks.

"Arrived on site for refrigerator dispenser not working. Also lights went out. Also not making ice. Went into test mode but fans and cooling did not stop. Inspected and found deli control non responsive. Removed deli control and units. Lights came back on, dispenser now working. Read disclaimer on 5 door refrigerator. Customer does not want to continue with any repairs. Call complete. 162.36 Auth code: UHJ4UY"

Arrived on site for washer not going into wash cycle. Ran diagnostics no error codes at the time. Noticed cold water valve was close Opened valve ran test cycle and normal cycle. Unit is now operating properly. Job completed

Arrived on site for leaking washer. Disassembled washer at the back to look inside for leak. Ran it through several test even a full load and not a single leak was detected.Did find error code for over sudsing. Instructed customer on load size and amount of detergent being used. No leaks detected at this time job completed.

Arrived on site washer not coming on. Ran diagnostic but did find broke solenoid. Had to replace valve assembly and tested. Unit is now running as designed. No water leaks at the time. Job completed. Part used w10919003

Arrived onsite for unit leaking. Found water tube for water dispenser stressed and cracked causing leak. Used truck stock water connector and line and corrected tube. Tested and unit is now functioning properly. Job complete. No leaks present at this time.

Arrived on site for no ice. Found loose connection at icemaker harness reconnected icemaker unit working as designed.

"Arrived on site for loud noise. Loud noise from evaporator compartment,removed cover found tape that secures wires above fan motor rubbing against fan blade,powered unit off removed and secured wires powered unit on noise no longer present."

"#7652Arrived on site for no cool and clicking noise. Found start device clicking,unplugged unit,installed a new start device powered unit on compressor powered on. Checked connections no leaks. Used 8201786; used 1 8201786 (Start device) from stock"

"Arrived on site for divider and top of freezer door extremely hot. Found divider between freezer and fresh food compartment extremely hot,pulled unit out,removed compressor cover found an obstruction preventing condenser fan blade to rotate,removed obstruction fan powered on."

"Arrived on site for breaking tripping. Unit is on the 3rd floor in game room,unplugged unit reset breaker that is on the first floor near mail room. Unplugged heater ohmed heater passed no short,powered unit on compressor and fans powered on let unit run no issues,reconnected heater harness unit stayed on no issues,power cycled unit compressor and fans powered on let u it run no issues,ran diagnostics all test passed,ran heater test passed let heater run for a couple mins no issue exited diagnostics waited compressor and fan powered on unable to recreate issue breaker has not tripped called safety gave description and work performed. Sr#7740257474"

"Unit 418Arrived on site for breaker tripping. Per maintenance once unit plugs into outlet breaker will trip immediately,maintenance moved refrigerator to a vacant unit. Checked outlet reading 120vac powered unit on compressor and fans powered on let unit run breaker did not trip,power cycled unit ran diagnostics thermistors passed,ran compressor test passed ran heater test passed,ran fan test passed breaker did not trip during diagnostic. Powered unit off oh,ed heater,heater ohmed at 131.7 reassembled unit powered unit on compressor and fans powered on let unit run breaker not tripping. Called safety team reported findings and information breaker had not tripped during conversation."

Arrived on site to test unit for dispenser not opening. Test unit and found faulty dispenser. Replaced dispenser test unit and unit test good job complete.

"Arrived on site to test unit for upper oven door interior glass broken. Found cracked glass, replaced glass test unit and unit test good job complete."

Arrived on site to replace control board. Relaxed board test unit and unit test good job complete.

Arrived on site to test unit for broken element. Found element damaged from short. Replaced heating element test unit and unit test good job complete. No leaks present at this time.

Arrived on site with test strips to test water hardness. Also am testing operation of unit with clear door. Test water and results are 15 grain. Uploaded picture to SD. Also ran unit with clear door and found suds without adding detergent. Contacted tech line and Spoke with Joe. Tech said 15 grains is very hard water. Tech also had me check Water temperature and is 109.should be 120 or hotter. Tech said only recommendation at this time is for customer to raise water temperature to at least 120 degrees and use a herd water detergent. Unit is operating as designed. No leaks present. Job complete.

"Arrived on site for not powering on. Upon arrival, inspected unit. Found display and oven cavity lights not powering on. Inspected breaker and is good. Pull unit from cabinet. Found L1 was not connected securely at supply junction box. Connected harness securely. Test unit and is now operating as designed. Job complete. No parts needed"

"Arrived on site for unit stopped operating . Upon arrival, inspected unit. Lid is up with no water in tub. Ran diagnostic and get error F0-E9 off balance pause. Cleared error code. Ran a drain and spin cycle and drain activated. Ran a normal cycle and unit filled washed and drained correctly. customer states that issue happened when washing a comforter. I explained to customer that larger sized items such as dog beds, comforters, pillows, etc. will cause oversized loads and out of balance issues. Unit is operating as designed. No leaks present . Job complete . No parts used"

"Arrived on site for control panel error. Upon arrival, inspected unit and confirmed error code for ui failure. This is 2nd time that has happened. Found the cause is due to high steam content from foods being cooked. Contacted tech line for assistance. Spoke with TJ. Explained issues. Tech also agrees issue is due to high steam. Tech can only recommend sealing foods better with foil or lid. Tech is wanting trade care team to decide of how to proceed. SR# 7740300248. Contacted trade care team. Spoke with latreece. Trade care said they will not pay to have console replaced at this time. Customer will need to call customer service. SR#7740300466"

Arrived on site to install previously ordered parts. Replace hub W10528947 and clip W11385424. Test unit by running a normal cycle. Unit is operating as designed. No leaks present. Job complete

"Arrived onsite for top portion of buttons not operating. Upon arrival, test unit and found multiple buttons not responding. Need to replace control. Unit has 2nd year of warranty. Updated closing date. Replaced control W11548749. Test unit and operates as designed. Job complete"

"Arrived on site for a washing machine that is intermittently flashing an F9 E1 (long drain) error code. Inspected unit and work area. The customer advised that the unit seems to pop that error message up once every 3 to 4 weeks but if they unplug the unit and plug it back in after a couple hours, the unit will run fine again for several weeks. I did confirm the customers complaint when running through diagnostics. I checked the pressure hose and did not find any kinks or plugs inside of the drain hose. I did not find any tears in the drain hose as well. I went ahead and replaced the pressure switch and ran the unit through a diagnostic cycle. I found all components working and operating as designed. Call complete. WPW10448876."

"Arrived on site for a dryer that is working, but is not drying clothes. Inspected unit and work done. The customer advised that the unit will tumble and heat but they are having to run several cycles in order to dry clothes. I did confirm the customer complaint and found the unit jumbling and heating but it was coming out really rapidly after I open the door indicating an airflow issue. I checked behind the unit and did not find the vent hose collapsed or restricted. I gained access outside where it vented out and found a huge clog at the exterior vent due to some mesh the customer he was using to keep critters out. See photos. I removed the lint buildup and tested the unit. I found the unit tumbling and heating as designed. Call completed. No parts were installed."

"Arrived on site for a washing machine. That is not spitting out clothes. Inspected unit and work area. The customer advised of the unit will go through the wash cycle, but will not complete the cycle after that. He advised that he hast to run a drain and spin on the unit in order to get the unit to finish out. I did confirm the customers complaint and found the shifter broken causing the unit not to agitate completely. I replaced the shifter, and during the shift a replacement, I found the cam extremely Warren. I replaced the cam as well and ran the unit through diagnostics. I found the unit working and operating as designed. Call complete. W10913953 & W10721967."

"Arrived on site for a washing machine that is shaking. Inspected unit and work area. The customer advised that the issue isnt as much that the unit shakes, but that the unit seems to count downtime rapidly, especially towards the end of the cycle if they use a quick wash cycle. they advised that they were under the assumption that the time left on the machine meant thats how long they had left on the cycle. I did explain to the customer that the time listed is an estimated time and can change depending on several factors. I ran the unit through diagnostics and did not find any stored error codes. I ran the unit through an auto test, and the unit ran as designed. I tested the suspension, I checked the basket to make sure that it was not wobbling, and checked all functions of the machine. I found everything indicating that the unit was working and operating as designed. I went over findings with the customer and the customer stated that they have not had any issues with the unit not completing cycles. Call complete. No parts were installed."

"Arrived on site for a dishwasher that is leaking. Inspected unit and work area. The customer advised that the unit started leaking a few weeks ago but after the one time it leaked, it ran fine for another week before it started leaking again. Advised the last two times he has tried to run the machine, it has Leaked onto the floor from the front of the door. I checked the vent gasket and found the vent gasket in place. I did find the tub full of water and attempted to drain out the water. I found the drain pump trying to pump out the water, but very little water flow coming out of the drain hose to the sink. I checked the drain hose and found a clog in the hose. I was able to remove the clog and found massive amounts of grease buildup inside of the drain hose causing the issue. I removed the obstruction and tested the unit. I found the unit working and operating as designed. Call complete. No parts were installed."

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the compressor, dryer, and access valve and charged the unit up with 250 psi of nitrogen. I found pressures hold for 15 minutes. I vacuumed down the unit to -30 psi, and then pressures. Hold again for another 10 minutes. I charged the unit up with 5 ounces of R134a refrigerant. I found the unit cooling and operating as designed. Call complete."

"WTW4855HW3 Arrived on site for unit not filling. Upon arrival, checked error codes and found none stored. Continued to run diagnostics and passed with no issues. Valves are opened completely and correct temperatures is entering the tub. Suspension is good. Ran quick wash and passed with no issues. Advised customer to have video recording or pictures of the issue. Unit is functioning as designed. No water leaks detected at this time. No parts replaced"

"WDF332PAMS0 Arrived on site for unit nor heating. Upon arrival, ran diagnostics and all functions are running within specs. Heater register 213F (picture attached). Unit is functioning and designed. No water leaks detected at this time. No parts replaced"

"WEG745H0LZ5 Arrived on site for unit tripping breaker. Upon arrival, customer mentioned unit will trip on stand still at times. Every other time unit trips, it will be while they cooking on cooktop. Tested on designated outlet and other outlet and breaker tripped once on designated but never again after multiple tests. Called techline and spoke with Dillon SR# 7740297715 suspects breaker is mis wired or there is a loose connection either on designated outlet or breaker. Builder will have to check electrical to see if there is no loose connections. Unit is functioning as designed. No parts replaced"

"WRS571CIHZ04 Arrived on site for unit making knocking noise. Upon arrival, the noise did not occur. Continued to simulate potential noises but not able to hear it, even though all mechanical components were running. Proceeded to inspect compressor area and found 2 points where metal is touching metal. Proceeded to install noise dampening sleeves to all points and re tested. Unit is functioning as designed. No water leaks detected at this time. No parts replaced"

KDTE204KPS1 Arrived to inspect door dropping. I found the door spring had dislodged due to an incorrectly installed heat retention blanket. I was able to correct the blanket position and reinstall the spring into the hinge assembly. The issue was fully resolved and the machine operated as designed. No leaks observed during service. I contacted the safety team and informed of my findings. MfrRef # 7740271106

"JDTSS244GL0 Arrived to inspect continued control issues. Servce test mode had FcE2, F2E1 and F5E1, which I cleared for testing. I removed and replaced the console and tested. The machine regained all functions and no additional errors were generated within the service test mode. I inspected the sump and diverter area and found no additional issues. No leaks observed during service."

"WDT730HAMZ1 Arrkved to install parts. I removed and replaced the control and vent assembly. The rinse agent dispenser was set to the mid-point, and being too high, I corrected and advised the customer. Testing within service test mode showed all functions present and the machine operated as designed. No leaks observed during service."

"CHW9150GW1 Arrived to install previously diagnosed and ordered part. I removed and replaced the damaged UI control and reset all settings. I verified the correct coin changer harness selection, which had been incorrectly connected prior to my initial arrival and tested. The machine operated as designed and the coin selection amount was verified as correct. No leaks observed during service."

Arrived on site to diagnose washer not spinning or draining. Found unit full of water. Checked lid switch first and found lid switch broken. Replaced lid switch and found function returned and unit drained and is spinning properly. Unit working as designed. Parts used - 3949247V. No water leaks found.

"Arrived on site to address vent hood shroud install issue. Found builder never installed the shroud bracket when installed. Provided customer with the install kit and informed them that we do not install the bracketry or vent hood, only perform repairs on a fully installed unit. Parts used - W11568740. Customer will need to follow up with builder to have that bracket installed."

Arrived on site to inspect dryer no drying properly. Upon further inspection the customer advised that the dryer would reduce the time while drying big or small loads. Also take multiple cycle to dryer. I ran an airflow test and the rust came back as not passing. The customers vents are about 35 feet with a couple bends. The dryer is operating fine but not able to efficiently get the air out due to the vents. Temperature is cycle within a normal range. I instructed the customer on proper on cycle selection. No parts needed

Arrived on site to inspect dryer tripping breaker immediately upon plugging it it. Upon further inspection I gained access to to the terminal block and found that the neutral wire was not installed properly and was touching the chassis. I wired the dryer correctly and tested it. The dryer is operating as designed. No parts needed.

Arrived on site to install cover for top panel. I installed the cover and refrigerator is operating as designed. No water leaks observed during service. W11284721

"Arrived on site to text unit for air leak in chimney, tested unit found the damper was not sealed around with foil tape causing air to leak in between, sealed in with foil tape and tested, unit is now running as designed, job complete, no parts installed"

"Arrived on site to test unit for not starting, tested unit found motor not engaging, unit is new and was just installed, removed motor and spun impeller a few revolutions installed motor back and tested, unit is now running as designed, no leaks detected job complete no parts installed"

"Arrived on site to text unit for air leak in chimney, tested unit found the damper was not sealed around with foil tape causing air to leak in between, sealed in with foil tape and tested, unit is now running as designed, job complete, no parts installed"

"Arrived on site to replace previously diagnosed suspensions,gear case, tub ring, cam, shift actuator, belt and capacitor, tried to remove spanner nut but it was ceased on to the hub and needed to be cut off, replaced all parts and tested, unit is now running as designed, no leaks detected job complete installed W10780048, WWP389140, WP21366, WPW10215107, W11158830, WPW10006355, WPW10006384, W10721967, W11454741"

"Arrived onsite to replace previously diagnosed parts. I replaced the gearcase, slider, rotor, and washplate. Washplate was seized on the shaft and had to be broken off. After replacing all parts I ran a test cycle. The unit now functions as designed and no noise is present. I ran a DLMS Calibration as well due to replacing the gearcase. No water leaks present at time of service. Call complete. Installed W10734521 SLIDER, W11449841 GEARCASE, W10915701 ROTOR, AND W10902814 WASH PLATE."

Arrived onsite to replace previously diagnosed part. I replaced the vent and tested the unit. Unit is operating as designed and washes and drains with no issue. No water leaks are present at time of service. Call complete. Installed W11682810 VENT.

Arrived onsite for microwave door broken. I found the plastic on the microwave door to be damaged and some pieces had fallen out. I replaced the microwave door and unit now opens and closes with no issue. Microwave is now operating as designed at time of service. Call complete. Installed W10893437 DOOR MW.

Arrived onsite for door switch broken. I confirmed the switch had broken off. I replaced the door switch and unit now operates as designed. Call complete. Installed W11189162 SWTCH DOR.

"Arrived on site and replaced previously diagnosed compressor, access port, lower harness and UV drier. Vacuumed system down and charged to specs with 55g of r600a. Allowed proper frost pattern to develop. Unit is now working as designed. Advised to place bottle or glass of water in fc and when completely frozen over to use unit. Job complete."

Arrived on site to test unit for condensation building up on vertical mullion. Found about 4 down from top level f cabinet water was present. Temp on arrival in cold spot was 63.3?. Disconnected condenser motor for 25mins and temp only rose to 70?. Contacted Techline with findings and recommended silicone between liner and cabinet. Filled between liner and cabinet with silicone and advised customer to monitor. SR#7740298328

Arrived on site and replaced previously diagnosed condenser blade(W11193484). Unit now working as designed. Job complete.

Arrived on site to test unit for burners not heating. Found all burners were burnt out. Customer stated they all kinda went out slowly and she just never had time to schedule an appointment. Replaced all cooktop burners. Unit is now working as designed. Job complete.

"Arrived on site to replace previously diagnosed control, could not find control in my parts, will order a control and return on 11/13; ordrng 1 W11607637 (Control)"

"Arrived on site to test unit for strange noise all the time, tested unit for a noise coming from blower, inspected and found a piece of plastic stuck in the blower wheel, removed and tested, unit is now running as designed, job complete, no parts installed"

"Arrived on site to replace damaged panel, verified it was needed, replaced panel customer approved, job complete installed W11531750"

"Arrived on site to test unit for water leak, tested unit found leak coming from ripped below, replaced and tested, unit is now running as designed, no leaks detected job complete installed W11314648"

"Arrived onsite to replace previously diagnosed, control, valve, washplate, hub, gear case, cam, capacitor, shift actuator and belt, replaced parts and tested, unit is now running as designed, no leaks detected job complete installed W10913953, W11116590, W11210459, W10752283, W11454734, W10528947, W11395618, WPW10006384, W10721967"

"Arrived on site to test unit for top rack falling off, tested unit found left side missing a track stop, installed stop from truck stock and tested, unit is now running as designed, no leaks detected job complete installed WPW10082861"

"WDP540HAMZ4 Arrived on site for unit not washing. Upon arrival, found wash motor energized but not running. Proceeded to replace W11613479 motor and sump assy. Ran diagnostics and passed with no issues. Unit is functioning as designed. No water leaks detected at this time."

"WRS588FIHZ06 Arrived on site for unit making rattling noise. Upon arrival, found noise coming from back of unit when compressor is running on high speed. Proceeded to inspect all copper lines and found multiple metal on metal points touching. Corrected all points using noise dampening sleeves. Unit is now functioning as designed. No water leaks detected at this time. No parts replaced"

"WDT730HAMZ1 Arrived on site to replace previously ordered part. Upon arrival, proceeded to replace W11613564 panel control and W11683480 control board for intermittent issue. Ran diagnostic and ran with no issue. Unit is functioning as designed. No water leaks detected at this time."

"MSS25N4MKZ09 Arrived on site for ice maker leaking. Upon arrival, found fill tube extension faulty, causing water leak. In addition, found ice maker gear not turning. Proceeded to replace W11729596 ice maker kit. Tested unit and now unit is functioning as designed. No water leaks detected at this time."

"WTW4957PW0 Arrived on site for faulty lid latch. Upon arrival, found strike not latching to lid lock. Proceeded to replace W10837741 strike and W11307244 latch. Ran diagnostics and passed with no issues. No water leaks at this time. Unit is functioning as designed"

"MEDB835DC4 Arrived on site for unit not heating. Upon arrival, checked terminal block and found proper voltage. Proceeded to inspect heating element and found to read OL. Proceeded to replace 280148 thermal cut off and WP3387747 element. Tested unit and now unit is functioning as designed."

Arrived on site for a washing machine that will not lock the lid. Inspected unit and work area. The customer advised that their tub has been full of water for the past several days and they have not been able to get the unit to start a new cycle or drain the water. I did confirm the customers complaint and checked underneath. I found the wire harness split at the Y split on the harness. Ordering the wire harness in the office will need to contact the customer about a return date due to limited parts availability.; ordrng 1 W11643701 (Lower harness)

"Arrived on site for a washing machine. That is making abnormal sounds during agitation. Inspected unit and work area. The customer advised that it makes a grinding noise whenever it tries to agitate. I ran the unit through a diagnostic cycle and did confirm the customers complaint during agitation. Due to the parts that Ive already been replaced, I am recommending a gear case replacement with the cam, belt, and shifter. Ordering the gearcase an agitator just in case. I rescheduled the customer to 11/13.; ordrng 1 W11550891 (Agitator)"

"Arrived on site for a washing machine that is flashing an F7 E1 (basket speed fault error code and will not start a cycle. Inspected unit and work area. I did confirm the customers complaint and found the unit buzz but not actually spent in the basket. I checked underneath and found the capacitor leaking oil. I replaced the capacitor and tested the unit. I found a massive screeching sound coming from underneath the unit. I gained access to the drive pulley and found the drive pulley, completely worn, and the belt almost completely stripped. I replaced both those parts as well and tested the unit. I found the unit working and operating as designed. Call complete. W11239857, W11395618, and W10729617."

"Arrived on site to install previously diagnosed parts. I verified that voltage and polarity are correct. I inspected unit and found no signs of arcs or damage done to the wiring, parts, or controls. Visual inspection of the harness shows no signs of damage. The machine is wired correctly and is tight (no twists in power cord or twists in power cord removed). I followed service pointer W11490386 thoroughly. I removed power at the breaker and replaced the both bake elements, both broil elements, and both appliance managers. I checked continuity between element casings and terminals and found OL. The unit does not have a ground strap. I reassembled the unit and ran a bake cycle at 450?F with the ground wire detached for 30 minutes. I verified that the amp draw was under 24 amps max. I stopped the cycle, disconnected power, and reattached the ground wire. I reconnected power and set a bake cycle at 450?F. The customer advised that they had to leave and that they would do a two hour burn off on Monday. The customer is the builder and advised that he would remove the ground wire if the breaker continue to trip to get the unit up to proper temperature prior to doing a burn off. Tech line and safety team are closed today so I spoke to SW, and was advised that she would contact them on Monday to report findings. The unit is working and operating as designed. Call complete. W11545804 (2), W11617232 (2), W11649350, and W11649361."