We serviced a
GE DISHWASHER
Model GHDA485N10CS
Near Taylor, TX 76574
Matthew
Job Details: 11/24/2021
"Arrived on site for unit leaking from bottom. Ran unit and could not detect a leak. Added a detergent pod and the unit began to leak soapy water. Found with the addition of detergent, unit would oversud. Customer does not have a water softener and is not using rinse aid. Tested the unit and found excess suds. Ran the unit through a couple of cycles to help clear suds. Advised customer to run a couple more cycles with vinegar to help clean sump. If symptoms persist recommend potentially replacing wash motor. Advised customer to leave towels down for safety."
We serviced a
GE REFRIGERATOR
Model PFSS9PKYASS
Near New Braunfels, TX 78132
Noah D
Job Details: 11/24/2021
"Arrived on site to inspect unit for not cooling normally, upon inspection found the units vent clogged causing the compressor to overheat, the unit was cooling to temp when I arrived, I instructed customer to clean vents to allow unit to work properly. Complete"
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ0
Near Austin, TX 78738
Brandon
Job Details: 11/24/2021
"Arrived on site for customer complaint gas leak, I bubble tested all joints, found no gas leak, I explained to customer on how gas is released before it ignites inside oven as well as cooktop."
We serviced a
JENN-AIR REFRIGERATOR
Model JS42PPDUDB13
Near Nolanville, TX 76559
Tyler
Job Details: 11/24/2021
Arrived on site for refrigerator needing previously diagnosed parts. Upon arrival installed all required pieces needed to ensure proper repair. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Killeen, TX 76549
Al
Job Details: 11/24/2021
"Arrived back on site to install previously ordered dual valve. After installing it the unit still did fill. Removed the back wall and observed a massive block of ice coming from the water supply tube that was clogged. I used my steamer to met all of the ice. Contacted incomplete thread for some ideas on possible solutions to the malfunctions. Ordering the reservoir, main control and housing. Needs more work. PLEASE have customer defrost the unit 24 hours prior to return service.; ordrng 1 W11035836 (MAIN CONTROL) and 1 W10801011 (WATER RESERVOIR) and 1 W10844267 (HOUSING)"
We serviced a
MAYTAG WASHER
Model MTW5800TW0
Near Killeen, TX 76549
Tyler
Job Details: 11/24/2021
Arrived on site for washer needing previous diagnosed dog ears. Upon arrival installed needed part. Reass and tested unit. Found it functioning as designed call complete
We serviced a
WHIRLPOOL DRYER
Model LDE482
Near Harker Heights, TX 76548
Al
Job Details: 11/24/2021
"Arrived on site 2/2 on a dryer taking several cycles to dry customers clothes. Confirmed the tumble, heat, but customers exhaust was poor. Customer needs to contact her warranty company for dryer ventilation system cleaning. Dryer heated to 215 degrees. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GS5SHAXNL00
Near Harker Heights, TX 76548
Al
Job Details: 11/24/2021
"Arrived on site and for ice maker not working. Opened the unit and the ice bin was full of ice and ice was harvesting while I was onsite. Customers complaint was the ice was stuck together and said she couldnt dispense. I broke the ice up, and the unit dispensed the ice without and issues. The ice door chute was closing properly. I advised the customer there may be ice stuck in the chute after dispensing that could be causing the ice issues. Also advised the customer to dump the ice weekly. Job complete."
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near China Spring, TX 76633
Jonathan M
Job Details: 11/24/2021
Arrived onsite for a dryer that is shutting off within 10 minutes of starting the cycle. Inspected the unit and work area. The customer has started a load before I walked in and said the unit did not replicate the same issue shes had previously. She said that the unit seemed to have issues only on the normal cycles and not any others. I did notice that she had a check vent error code pop up on her screen. She advised that that seems to happen on almost every cycle. Checked voltage to the unit and found proper polarity and voltage. Use the vent test kit to check her airflow. Found that her unit showed that airflow was good for gas dryers but not good for electric dryers. I ran the unit through diagnostics and did not find any stored error codes. I ran the unit through an auto test and found the sensor bar picking up my wet swipe across the humidity sensor. I ran the vent test kit on the unit with the vent hose detached and found that the airflow is good for all dryers. Found the top of the dryer hot due to poor airflow. I did explain to the customer that low amounts of clothes could be causing her issue due to not swiping against the sensor bars on the front of her dryer. She did advise that that could be a possibility as she does run several light loads. I did advise her to run the unit on a time drive cycle for light loads or mixed loads. I called Whirlpool Techline and spoke to Rich SR# 7732325695. He advised that the issue would either be with the unit not picking up moisture against the sensor bars or with the airflow issue causing the unit to overheat and shut down. He advised me to have the customer clean out their vent hose and to clean off the sensor bar to ensure the sensor is not misreading the wet clothes. The unit is working as designed. Call complete.
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269VEM7
Near Robinson, TX 76706
Jonathan M
Job Details: 11/24/2021
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced high-voltage main control and was able to program unit. Found the unit would not kick on the compressor after programmed so checked connections. The connections were good at the main control and UI. Power cycled the unit and the unit then began to work as designed. Call complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Round Rock, TX 78665
Wesley
Job Details: 11/24/2021
Arrived onsite for oven not reaching temp. Also glitching display. Reset control with a 5 minute power cycle which restored panel function and tested unit for temperature disparity. Calibrated unit to more accurately reach temp and cook. All checks good. Unit is now operating as designed.a devised customer on repair.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48FJS00
Near Austin, TX 78746
Luis
Job Details: 11/24/2021
"Arrived on site for no cool. Removed evaporator cover,found uv dye on heat exchanger and weak frost pattern diagnosed unit will need an evaporator,heat exchanger and uv drier.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Lorena, TX 76655
Jonathan M
Job Details: 11/24/2021
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced slider and tested the unit. The unit began to work as designed. Call complete.
We serviced a
JENN-AIR REFRIGERATOR
Model JB36NXFXRE01
Near Austin, TX 78738
Brandon
Job Details: 11/24/2021
"Arrived on site for customer complaint of lights not working, found bottom right module in RC failed, I replaced module, unit tested good."
We serviced a
GE DRYER
Model DBL333EB6WW
Near Kyle, TX 78640
Jacob
Job Details: 11/24/2021
Arrived onsite for unit still making a squeaking noise. Tested the unit for 20min. Unit did not make a noise during testing. Put some heavy items inside and tested for 10min and no squeaking noises were present to isolate where the noise is coming from. Customer is gonna continue to monitor and record the unit. No issues at this time. Job complete
We serviced a
GE WASHER
Model GTWP1800D1WW
Near Killeen, TX 76542
Tyler
Job Details: 11/24/2021
Arrived on site for washer that agitator had popped off unit. Upon arrival confirmed agitator plus coupler were broken but agitator needed to be popped back into place properly. Corrected issue from previous repair. Tested unit with customer supervision. Unit functioning as designed Call complete
We serviced a
WHIRLPOOL WASHER
Model MHWE200XW00
Near Lockhart, TX 78644
Jacob
Job Details: 11/24/2021
Arrived onsite to replace parts ordered by the previous tech. Replaced the bellow. No issues at this time.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Buda, TX 78610
Jacob
Job Details: 11/24/2021
Arrived onsite for the control panel not working correctly. Tried to use the unit and panel was not responding correctly. Also customer had a complaint about the unit when it gets hot that it will cause the cabinet to crack and split during use. Let customer know that the it needs to be looked at by the builder for the cabinetry and who ever did the installation to try and fix the issue. Ordered part. Office to reschedule ; ordrng 1 W11105016 (Control panel)
We serviced a
MAYTAG WASHER
Model MHW5500FW1
Near Austin, TX 78746
Kevin
Job Details: 11/24/2021
"Arrived on site and inspected water and found hot water flow is very weak in diagnostic cycle. Inspected incoming water connection and found out it is clogged by calcium buildup, Took pictures. After clearing it started diagnostic cycle again and hot water is flowing properly, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Belton, TX 76513
Tyler
Job Details: 11/24/2021
Arrived on site for dishwasher with broken upper rack. Upon arrival confirmed complaint and found cause was due to a faulty upper rack adjuster kit Found unit functioning as designed. Call complete
We serviced a
WHIRLPOOL OVEN
Model KSGG700ESS0
Near Austin, TX 78741
Kevin
Job Details: 11/24/2021
"Arrived on site and found lower drawer right hand slide is not secured properly to the rear. Removed slide completely and after resetting it drawer is opening and closing normally, job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Round Rock, TX 78665
Jimmy J.
Job Details: 11/24/2021
Arrived on site to install previously diagnosed parts. Found new rack mounts did not come with the nuts to hold them in place and creat an air tight seal. Ordering four nuts W11545286 to return and complete the repair. ; ordrng 4 W11545286 (Nut)s
We serviced a
FRIGIDAIRE DISHWASHER
Model FFBD2406NS11B
Near Temple, TX 76502
Tyler
Job Details: 11/24/2021
Arrived on site for dishwasher with melted spray arm (lower) and rusted racks. Upon arrival confirmed complaint and then replaced all 3 needed parts. Reassembled and tested unit. Found dishwasher functioning as designed. Call complete
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW
Near Austin, TX 78734
Brandon
Job Details: 11/24/2021
"Arrived on site for customer complaint of leak, and unit not working, found leak coming from water hose connection at valve, instructed customer to get a new hose, tested unit in diagnostic mode, cleared error codes, unit tested good."
We serviced a
WHIRLPOOL DRYER
Model WGD4850HW1
Near San Marcos, TX 78666
Robert
Job Details: 11/24/2021
Arrived on call for complaint not heating. Found the igniter not working. Replace igniter
We serviced a
WHIRLPOOL DRYER
Model RED4640YQ1
Near Austin, TX 78753
Scott
Job Details: 11/24/2021
"Arrived on site for dead washer . Getting correct voltage at block. Found thermal fuse had blown . Thermostats and element checked Normal. Replaced fuse , and cleaned lint out of housing and element . Unit is now operating and heating normally. Recommended for customer to have apt maintenance to clean vent . Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Austin, TX 78705
Scott
Job Details: 11/24/2021
Arrived on site for washer not starting or periodically powering on or off byeself . Power cord connectors are in good shape . Checked outlet and found hot neutral . . Recommended maintenance checke wiring in outlet. No water leaks detected at time of service. Job complete.
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW4
Near Georgetown, TX 78628
Lou
Job Details: 11/24/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the gearcase failure leaking oil, I removed and replaced the gearcase, clutch and slider and calibrated the unit. Tested the unit in diagnostics showing no error codes. Unit is operating as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Buda, TX 78610
Jacob
Job Details: 11/24/2021
Arrived onsite to replace the element nuts. Replaced parts. Tested the unit. No leaks at this time. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Killeen, TX 76542
Al
Job Details: 11/24/2021
"Arrived on site to inspect washer stopped mid cycle full of water. Confirmed the complaint and drained the unit, ran diagnostics and confirmed the new style actuator wasnt inserted into the cam per service pointer. R&R it and unit tested properly. Customer only had one hose(cold)and was advised to get and install a hot water hose. Job complete"
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Austin, TX 78744
Kevin
Job Details: 11/24/2021
"Arrived on site 10 inspected range and found small red wire on terminal block has failed. Replaced connection and oven is now heating properly, job complete."
We serviced a
GE DRYER
Model GFD65ESPN0SN
Near Pflugerville, TX 78660
Wesley
Job Details: 11/24/2021
Arrived onsite and found good power supply and cord on an electric dryer. Updated model and serial. ; ordrng 1 WE11X29790 (Heater) and 1 WE04X29793 (Hi limit) and 1 WE04X29792 (Inlet thermostat)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 11/24/2021
"Arrived on site for FRIDGE; ICE MAKER IS NOT PRODUCING ICE AND LEAVING WATER CONDENSATION IN DROP BOX. BOTTOM ICE MAKER. Ran temps mod fridge is 42 and freezer is 10. Found small amounts of frost on evap cover but nothing too concerning. Tested evap fans and both are spinning. Tested ice maker fan and it wouldnt come on. Tested ice maker fan at the control and it wasnt getting voltage. Ordering fridge ice maker W11483245, ice maker fan W10846539, and main control WPW10675033 to return and complete the repair. Will return with freezer ice maker to install as well. All parts will need authorization.; ordrng 1 W10846539 (Autho Ice box fan) and 1 W11483245 (Autho Fridge ice maker) and 1 WPW10675033 (Autho Main Board)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDEM01
Near Austin, TX 78756
Luis
Job Details: 11/24/2021
"Arrived on site for no ice. Diagnosed error code was never erased after icemaker replacement,power cycled unit,ran diagnostics,icemaker passed harvest,ran error test no errors,ran fill test passed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Round Rock, TX 78664
Jimmy J.
Job Details: 11/24/2021
"Arrived on site for Visibly Failed, Broken or Missing Parts - PRE-ID Light Bulb. Found fridge led Module had a burnt out led causing the rest to only light up halfway. Removed led module and installed new led module. Light now works as designed.Job completed."
We serviced a
KITCHENAID DISHWASHER
Model KDPE234GPS0
Near Georgetown, TX 78633
Tommy
Job Details: 11/24/2021
Arrived onsite for dishwasher not draining. Upon arrival found pump was burned out replaced and tested found unit to be operating as designed now no signs of leaks job Completed.
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBMS00
Near Georgetown, TX 78628
Lou
Job Details: 11/24/2021
"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the compressor, UV dye drier and access valve. Vacuumed the system and pressures held at -30/0. Installed 5.5oz of R134a refrigerant and monitored pressures. In step 5 of test 4, pressures held good at 0/150. Unit is cooling as designed. Customer paid the balance due of $616.77 with CC. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model MVWB865GW0
Near Austin, TX 78736
Kevin
Job Details: 11/24/2021
Arrived on site and inspected Washer and found saved error code F6 E2 for communication failure between control board and control panel. Control panel is unresponsive and will not enter a diagnostic cycle.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN602ESS01
Near Austin, TX 78731
Luis
Job Details: 11/24/2021
"Arrived on site for light issues. Diagnosed a defective freezer led,replaced lower right side led module in freezer section all leds working as designed."
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Round Rock, TX 78665
Jimmy J.
Job Details: 11/24/2021
"Arrived on site for WHEN THE MACHINE STARTS--THE LID WILL TRY TO LOCK BUT DOESNT, AND THEN JUST POWERS OFF. Placed in diagnostics and F0E3, F2E1 came on. Customer stated when they lost power it gave them an F5 error code, but no lid lock codes were present in diagnostics. Cleared error codes. Ran manual diagnostics and lid lock was working as designed. Customer stated after it powered down they tried running the washer again and they put pressure against the lid where the lid lock latches and it has been working perfectly since. I gained access to the lid lock and removed it from the lid. I cleaned out the strike and lid latch to remove dirt and debris. Removed coins from between wash plate and basket. Reinstalled lid lock and tested. Lid lock still working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Kyle, TX 78640
Robert
Job Details: 11/24/2021
Arrived on call to replace previous diagnosed parts. After replacing door and bin. Test water flow.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near New Braunfels, TX 78132
Noah D
Job Details: 11/24/2021
"Arrived on site to inspect unit for not allowing fan to run, upon inspection found the whole lower freezer section disassembled to include the fan being miswired. Rewired fan to have a correct ground, replaced control board. All functions returned normally. Complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5500XW1
Near San Marcos, TX 78666
Robert
Job Details: 11/24/2021
Arrived on call for complaint of not finishing cycle. Ran diagnostics and got two different codes for failed motor And capacitor. Will need motor and capacitor ; ordrng 1 W10836348 (Motor) and 1 W10804664 (Capacitor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Round Rock, TX 78681
Lou
Job Details: 11/24/2021
"Arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=33 degrees & RC=43 degrees. I found the recently replaced UI is missing digits. I placed my gauges on the compressor and drier and tested the unit in test 4 of diagnostics. Pressures equalized at 22/25. In step 3 -19/125; step 4 0/130; step 5 0/150. I found a ball of ice on the upper right corner of the FC evaporator and amp reading is low at 1.21amps. I dumped the charge and vacuumed the system for approximately 20 minutes and then reinstalled 5.5oz of R134a refrigerant and tested the system in test 4 of diagnostics. Equalized pressures was 30/30. Step 3 of test 4 pressures were +7/145; step 4 +6/150; step 5 +10/200 and compressor amp draw is 1.77amps. I contacted techline and spoke to Rich and advised of the complaint, the history on the unit and my findings. Rich advised that there is a restriction in the 3way valve and to replace the 3way valve, UV dye drier, UI and compressor. Provided SR#7731799838. I am ordering the compressor kit, 3 way valve, UV dye drier, access valve, UI and CNOTE-AUTHORIZATION. Office to schedule return service. No water leaks observed during service.; ordrng 1 W11387386 (UI) and 1 W11429659 (3 way valve assembly) and 1 W10832994 (Compressor kit) and 1 TJ90SF8404 (Access valve) and 1 CNOTE (Authorization)"
We serviced a
MAYTAG DRYER
Model MGD5630HW1
Near Austin, TX 78746
Kevin
Job Details: 11/24/2021
"Arrived on site and inspected Dryer and while running it did not hear any excessive noise. Customer has a video of dryer rattling while running. Disassembled dryer completely and found rear support wheel is not rolling properly but could not find any other issues. Recommended replacing repair kit. after replacement ran dryer again and found airflow meter is showing restricted, recommended that homeowner contact a dryer vent cleaning company to correct issue, job complete"
We serviced a
GE REFRIGERATOR
Model ZISS420DRHSS
Near Austin, TX 78730
Luis
Job Details: 11/24/2021
"Arrived on site for no cool in fresh food section. Checked door seal good,gasket sealing correctly. No air flow entering fresh food compartment found Ice buildup in return vent in freezer section and fresh food diagnosed unit will need icing kit and foam blocks. Job will need 2 hrs; ordrng 1 WR49X10021 (Icing repair kit) and 1 WR17X11193 (Air return) and 1 WR02X11225 (Foam block) and 1 Evapblock, states that autho needed"
We serviced a
JENN-AIR OVEN
Model JJW2730DS03
Near Austin, TX 78746
Kevin
Job Details: 11/24/2021
"Arrived on site and replaced control panel diagnosed by previous technician. After replacement set ovens to preheat took one picture of them heating properly. job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model JS48PPDUDE01
Near Austin, TX 78746
Luis
Job Details: 11/24/2021
"Arrived on site for dispenser issues,per customer dispenser light will power on and off on its own. Diagnosed a defective ui control,replaced ui control tested dispenser unit working as designed
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Temple, TX 76502
Tyler
Job Details: 11/24/2021
Arrived on site for washer not washing or cycling as designed. Upon arrival found no errors in diagnostics it after further testing found unit had a newer styled actuator that popped out of place. Replaced actuator with factory recommended version needed and then reassembled and tested washer. Found it switching between agitation and spin as designed. Call complete
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JS0
Near Coupland, TX 78615
Matthew
Job Details: 11/24/2021
Arrived onsite for range oven not reaching temp and error code. Upon arrival tested unit and heated to 400 degrees. Unit was heating and cycling properly. Customer complained about intermittent error code. Ran diagnostics and found F1E0 internal board failure error code.
We serviced a
GE REFRIGERATOR
Model PGCS1RKZASS
Near San Marcos, TX 78666
Robert
Job Details: 11/24/2021
Arrived on call for complaint of not cooling and lights flickering. Found main control not working properly. Replaced control and operation return to normal.
We serviced a
GE DISHWASHER
Model GLD5860L15SS
Near Round Rock, TX 78665
Wesley
Job Details: 11/24/2021
Replaced drain pump and hose. Unit is now operating as designed. Unit does have a copper fill line. Observed slow leak from inlet line and advised customer. Turned water off. Advised customer that fill line should be replaced prior to leaving the water on.
We serviced a
GE REFRIGERATOR
Model GSH25JFTFCC
Near Taylor, TX 76574
Matthew
Job Details: 11/24/2021
Arrived onsite for refrigerator not cooling in RC. Freezer temperature was good. Upon inspection found evaporator frozen over causing air flow restriction to the RC. Will need to order defrost heater and bi metal as well as replacing main board. Will need AUTHO.; ordrng 1 WR51X10055 (Heater) and 1 WR50X10065 (Bi metal) and 1 AUTHO (AUTHO)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Austin, TX 78749
Luis
Job Details: 11/24/2021
"Arrived on site for no,cool. Removed evaporator cover found frost only on inlet of evaporator also found hard kink on suction line going into liner,called tech support per tech support
We serviced a
WHIRLPOOL RANGE
Model WFE540H0ES0
Near Killeen, TX 76549
Al
Job Details: 11/24/2021
"Arrived on site to inspect range burner heating issues. Confirmed the front 2 elements checked out, but the switches were causing the burners to remain on high. R&R both, reassembled and unit tested as designed. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Georgetown, TX 78628
Lou
Job Details: 11/24/2021
"Arrived on site to inspect dishwasher noises. Upon further inspection, I opened the unit doo rand could hear the right spring stressing and making a loud noise. I pulled the unit from the cabinets and found the right spring bushing missing. I installed a new bushing from my van stock (WP8268990) and tested the door. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Georgetown, TX 78628
Lou
Job Details: 11/24/2021
"Arrived on site to inspect refrigerator noises. Upon further inspection, the customer advised that the unit is making the same noises as before. I could hear the vibrating noise she described but the customer advised that the noise gets louder. I twisted the chassis by pulling and pushing at the front upper corners of the unit and the noise would get louder and it was coming from the back of the unit. I pulled the unit out on my floor protector and removed the back cover. I found the bolts to the compressor were not secured all the way. I tightened the bolts and pushed back on the compressor and the noise got very loud. I found the sound pad that goes in between the condenser coil and the lower bracket was not inserted. I placed a pad in between the coil and the brackets and tested and the noise stopped, but a new noise began at the front the unit. I found the sound pad in between the coil and the bracket at the front of the unit was smashed causing the coil to rest on the bracket. I placed a new sound pad in between the coil and bracket and tested and no further abnormal noises. I contacted techline and spoke to Ed and advised of the complaint and my findings and repairs. Ed provided SR#7732320401. I provided the SR# to the customer. No water leaks observed during service, job completed."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Austin, TX 78737
Kevin
Job Details: 11/24/2021
"Arrived on site and found strike is broken, replaced it and ran a diagnostic cycle to confirm repair. No water leaks detected at time of service, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Leander, TX 78641
Taylor M
Job Details: 11/24/2021
"Arrived on site to diagnose dishwasher with missing toe plate and screws. Upon arrival the customer informed me that the toe plate is there they are just missing screws, I put the toe plate into place and replaced the screws, the unit is now operating properly as designed. Job complete."
We serviced a
WHIRLPOOL DRYER
Model WED9470WW1
Near Lakeway, TX 78734
Brandon
Job Details: 11/24/2021
"Arrived on site for customer complaint of F70 error code again, ordering UI control,. ; ordrng 1 Cnote and 1 WPW10279709 (UI control)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Lockhart, TX 78644
Jacob
Job Details: 11/24/2021
"Arrived onsite for unit not spinning. Upon further inspection. Found that the gear case was locked up. Replaced the gear case. Also saw that there was a possibility of a crack in the tub, let customer know but they will use at there own discretion. No issues at this time. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Austin, TX 78737
Luis
Job Details: 11/24/2021
"Arrived on site for no ice. Ran icemaker,no water to icemaker,removed fill tube found frozen fill tube. Per service pointer ordering a new icemaker and fill tube. ; ordrng 1 W11397137 (Icemaker) and 1 W11395429 (Fill tube)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Pflugerville, TX 78660
Scott
Job Details: 11/24/2021
Arrived on site for washer not starting . Found sensor wasnt in sump. Found one of the tabs broken on sensor not allowing a good seal on sump . Ordering sensor . Call to set return ; ordrng 1 W11410464 (Sensor)
We serviced a
WHIRLPOOL VENTHOOD
Model WVU37UC6FS1
Near Georgetown, TX 78633
Tommy
Job Details: 11/24/2021
Arrived onsite for previously diagnosed parts. Upon arrival replaced motor and found unit fan blade would not grab unit shaft correctly reordering.; O-emld tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KSSO48QMB01
Near Wimberley, TX 78676
Andrew
Job Details: 11/22/2021
"Arrived on site to preform sealed system. Replaced heat exchanger, evap, compressor, drier and pan heater. System held vacuum for 20mins, charged system to specs, unit now working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ01
Near Austin, TX 78723
Scott
Job Details: 11/22/2021
Arrived on site for icemaker not making ice . Ran diagnostics. No IM error code . Ice box fan working . No frost or temp issues in either section. Ran harvest and no response from IM . Replaced ice maker . Ran harvest and fill all checked normal. No water leaks detected at time of service. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near New Braunfels, TX 78132
Andrew
Job Details: 11/22/2021
"Arrived on site to test unit for frost build up around ice bin and low ice production. Found ice door half way open upon arrival. Verified ice door motor receiving proper voltage but not engaging. Replaced ice door, tested unit, unit is now working as designed. No leaks detected. Advised customer to thaw ice bin out and replace once frost is removed and bin is dry. Job complete."
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near Manor, TX 78653
Matthew
Job Details: 11/22/2021
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Buda, TX 78610
Leonardo
Job Details: 11/22/2021
arrived on site to replace bottom igniter. Replaced igniter test unit and unit test good job complete.
We serviced a
KITCHENAID MICROWAVE
Model KBMS1454SSS0
Near Austin, TX 78726
Taylor M
Job Details: 11/22/2021
"I arrived on site to diagnose microwave with hole burned into the wave guide cover, I gained access to the unit and removed the wave guide, I found that the hole was caused by grease build up burning through, Upon removing the guide cover I inspected the wave guide for any evidence of arcing or grounding, I found none.
We serviced a
SAMSUNG OVEN
Model NX58H5600SS
Near Round Rock, TX 78665
Wesley
Job Details: 11/22/2021
Arrived onsite and found touch panel failure.Replaced membrane. Unit is now operating as designed. Advised customer on repair.
We serviced a
WHIRLPOOL OVEN
Model KODE500ESS04
Near Austin, TX 78738
Leonardo
Job Details: 11/22/2021
Arrived on site to test unit for making noise. Called Techline and let Techline the want us to pull unit out and run it for 30-45 minutes and see if the noise comes back when unit is out. Will reschedule for 2 hours office to reschedule. File#7732303372 ; O-emld tckt
We serviced a
WHIRLPOOL WARMING DRAWER
Model KOWT100ESS
Near Georgetown, TX 78628
Tommy
Job Details: 11/22/2021
Arrived onsite for unit having previously had flood issues near it just inspection before use found unit to be operating as designed. Job Completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5VHEXVQ06
Near Oglesby, TX 76561
Jonathan M
Job Details: 11/22/2021
Arrived on site for refrigerator thats not making ice. Inspected unit and work area. Confirmed the customers complaint and found that the icemaker would not turn on jumped. Checked voltage going to the icemaker and found proper voltage. Replaced the icemaker and jumped the unit. The unit began to work as designed. Call complete.
We serviced a
MAYTAG WASHER
Model MHW8200FC0
Near Liberty Hill, TX 78642
Tommy
Job Details: 11/22/2021
"Arrived onsite for washer not draining upon arrival found unit was stacked unit and had comforter, likely had heavy load error. Spoke with customer on options going forward to either order a two man order or to try and give unit time to drain slowly with comforter in there
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78704
Noah D
Job Details: 11/22/2021
"Arrived on site to inspect unit for not starting and being damaged, upon inspection found the units ui cracked, replaced ui and added new screws, reattached handle and tested. Complete"
We serviced a
WHIRLPOOL DISHWASHER
Model DU850SWPU3
Near Killeen, TX 76542
Tyler
Job Details: 11/22/2021
Arrived on site for dishwasher having backflow issues as well and not cleaning dishes. Upon arrival confirmed complaint. Found cause of dirty water in unit was due to lowered drain line from disposal. Also found a lot of suds in bottom of unit due to backflow also. Found lower spray arm clogged with debri also caused from backflow. Motor/drain functioning as designed. Need office to reschedule along with fridge and range repairs that are needed. ; ordrng 1 WPW10164258 (Spray arm)
We serviced a
AMANA DRYER
Model NED4655EW1
Near Cedar Park, TX 78613
David Z
Job Details: 11/22/2021
"Arrived on site to diagnose dryer that is not heating when running. Started unit and found it does run, but timer doesnt advance and unit doesnt heat. Checked incoming voltage and only found 1 working leg for 120. Unit back feeding through line. Advised customer to contact an electrician to resolve incoming wiring and this should fix the issue. Call complete."
We serviced a
JENN-AIR COOKTOP
Model JGCP548HL00
Near Florence, TX 76527
Jonathan S
Job Details: 11/22/2021
Arrived on site with second tech (PR) for cooktop with possible gas leak. Inspected unit and work area. Attempted to trace gas leak. Found strongest point of gas leak coming from shutoff valve to unit. Leak is to small for gas sniffer to detect. No gas leaks were found coming from unit. Job complete.
We serviced a
WHIRLPOOL OVEN
Model KOSE507ESS05
Near Austin, TX 78746
Kevin
Job Details: 11/22/2021
"Arrived on site and preheated oven and found when displayed temperature read 350 internal temperature was 345?. Adjusted temperature of 30? showed customer how to make further adjustments if needed, took one picture, job complete"
We serviced a
AMANA OVEN
Model AER6303MFB2
Near Austin, TX 78724
Scott
Job Details: 11/22/2021
"Arrived on site for range flashing f1 error code . Checked terminal block , in good shape . Found relay on control had failed . Replaced control. Ran preheat all checked normal. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM02
Near Cedar Park, TX 78613
David Z
Job Details: 11/22/2021
"Arrived on site to diagnose refrigerator with water not dispensing. On arrival customer informed me the water started working again, but it does go out from time to time. Advised customer that the reservoir is freezing due to obstructed airflow channels, and being set to the lowest setting. Changed temp setting to recommended and advised on making sure airflow gaps are always open and not obstructed. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF590SAJM0
Near Georgetown, TX 78628
Jonathan S
Job Details: 11/22/2021
"Arrived on site to install previous diagnosed parts. Removed broken adjuster and installed new. Removed failed UI panel and installed new. Assembled unit and tested operation. All tested good, no water leaks detected during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near New Braunfels, TX 78132
Andrew
Job Details: 11/22/2021
"Arrived on site to test unit it for water build up on bottom of RC. Found drip pan frozen over on drain side. Verified drain tube not clogged but noticed tube not sitting properly, potentially causing air leak freezing drain line. Applied caulking to drain tube and thawed drip pan. Unit drain as designed but noticed water weeping around drain in RC. Recommend replacing RC drip pan. Office to reschedule. ; ordrng 1 W11457241 (Drip pan)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Liberty Hill, TX 78642
Tommy
Job Details: 11/22/2021
"Arrived onsite for dishwasher dispenser door broken. Upon arrival found door was brokenReplaced dispenser and tested. Unit is now operating as designed. No signs of leaks during service.
We serviced a
MAYTAG WASHER
Model MHW8200FW0
Near Dripping Springs, TX 78620
Robert
Job Details: 11/22/2021
Arrived on call for complaint of not starting cycle. Reset the console and unlocked the washer. Test the buttons on console to make sure they are working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM04
Near Austin, TX 78741
Luis
Job Details: 11/22/2021
Arrived on site for light issues. Found fresh food led very dim diagnosed a defective led module in fresh food section. Replaced defective led module all leds working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Bastrop, TX 78602
Matthew
Job Details: 11/22/2021
Arrived onsite for washer not spinning properly and hinges issues. Upon arrival put unit in diagnostics and found stored error code F5E2 lid lock failure. Found Broken lid at hinges and failed hinges. Will need to order lid and hinges. Did test latch and latch was functioning properly. Office to reschedule ; ordrng 1 WP8563965 (Hinge pin) and 1 WP8572974 (Hinge pin)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Bastrop, TX 78602
Matthew
Job Details: 11/22/2021
Arrived onsite for washer not ending cycle. Upon arrival put unit in diagnostics and found stored error code F7E6 motor fault F0E2 oversuds. F7E7 motor unable to reach RPM. Ran test to check motor functions and all passed. Ran auto test and all passed. Over suds condition causing unit not to cycle correctly. Instructed customer on use and care and well as detergent use. Job complete.
We serviced a
KITCHENAID COOKTOP
Model KCGS350ESS00
Near Austin, TX 78757
Taylor M
Job Details: 11/22/2021
"Arrived on site to replace valves on previously diagnosed cooktop for gas leak on the front left, front right and center burners, upon arrival I gained access to the cooktop and removed the surface, i gained access to each valve and replaced them, I found that the unit was only leaking at the valves, I put the unit back together and in place and verified no leaks, the unit is now operating properly as designed. Job complete."
We serviced a
JENN-AIR RANGE
Model JDRP548HL00
Near New Braunfels, TX 78132
Brandon
Job Details: 11/22/2021
"Arrived on site for customer complaint of oven not heating properly and randomly shutting off, tested unit several times, unit is working properly. I instructed customer to connect unit to WiFi for any software updates the unit might have. Called techline SR# 7732298894"
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Belton, TX 76513
Tali W
Job Details: 11/22/2021
"On site for dryer not drying clothes. In diagnostics, found F4E4 L2 voltage error. Cleared error. 240v at outlet to terminal block. Heating element turns on. Outlet thermistor 9.6k within spec. Tested moisture sensor through harness at control with damp cloth and unit is detecting moisture. Found build up of lint inside of vent hose. Cleaned hose and tested unit with vent tester. Results came back poor for all dryers. Informed customer to have a dryer vent cleaning service performed. Unit functioning as designed.
We serviced a
GE DISHWASHER
Model GLD4406R00BB
Near Hewitt, TX 76643
Jonathan M
Job Details: 11/22/2021
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the drain pump and tested the unit. The unit began to work as designed with no leaks present. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM03
Near Gatesville, TX 76528
Jonathan M
Job Details: 11/22/2021
Arrived on site for a freezer that is not cooling. Inspected unit and work area. Confirmed the customers complaint and took an amp draw on the compressor. Found unit pulling 1.017 A. Check the evaporator and found the Do you mind going to the evaporator completely frosted over with no frost pattern on the actual evaporator indicating a leak or a restriction. Will need sealed system repair. Ordering parts and the office will need to contact the customer about a return date due to our of stock items and need for 3 hour service. ; ordrng 1 W11507067 (Evaporator) and 1 W11125124 (Compressor) and 1 Wpw10143758 (Dryer) and 1 W11506635 (Access valve)
We serviced a
MAYTAG WASHER
Model MVWX500XW2
Near Temple, TX 76504
Tali W
Job Details: 11/22/2021
"On site for washer not agitating or spinning. In diagnostics, found F7E5 shifter fault. Unit would not shift between agitate and spin. Found shift actuator motor windings out of specifications. Replaced actuator, calibrated, and ran diag cycle. Unit functioning as designed. Call complete."
We serviced a
GE MICROWAVE
Model JNM1541DM4BB
Near Killeen, TX 76542
Al
Job Details: 11/22/2021
Arrived on site 2/2 on a microwave with door falling apart. Confirmed and photographed it. Ordering WB56X24439 complete door assembly to complete the repair. Office to schedule return services.; ordrng 1 WB56X24439 (DOOR)
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Austin, TX 78724
Scott
Job Details: 11/22/2021
Arrived on site for long drain error . Found one of the wires in drain pump connection broken . Redid wire connection with new spade . Tested unit all checked normal normal. No water leaks detected at time of service.job complete
We serviced a
GE MICROWAVE
Model JNM1541SM2SS
Near Killeen, TX 76549
Al
Job Details: 11/22/2021
"Arrived on site and to inspect microwave with heating issues. Ran the 2 minute water cup test and unit didnt heat. Unit will require authorization, latch assembly, magnetron, capacitor and diode. Office to schedule return services see attention notes.; ordrng 1 WB02X21661 (Microwave Latch Board (switches ))"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706EBS04
Near Hewitt, TX 76643
Jonathan M
Job Details: 11/22/2021
"Arrived onsite for a refrigerator that is not making ice. Inspected unit and work area. Placed the unit in diagnostics and checked the ice level sensor, thermistors, and ice maker harvest cycle. All checked good. Placed the unit in ice maker error codes test and found an E0 for no errors. I ran the test for the ice maker fill and found no water being dispensed but the valve being energized. I checked the water dispenser and found it working properly. Unit will need new dual water valve. Did not have the part on hand so ordering part and the office will need to contact the customer about a return date. ; ordrng 1 W11482383 (Dual valve) and 1 W11483245 (Icemaker)"
We serviced a
HOTPOINT DISHWASHER
Model HDA2000G02WW
Near Harker Heights, TX 76548
Tyler
Job Details: 11/22/2021
Arrived on site for dishwasher needing previously diagnosed timer and motor asm. Upon arrival installed needed parts then reassembled and tested unit. Found no leaks during tests and unit functioning as designed call complete