Arrived on site to test unit for damaged front panel. Replaced front panel test unit and unit test good job complete.

"Arrived on site , replaced element in dishwasher for SP . Ran diagnostics per WP specs. No water leaks detected ar time of service. Job complete ."

"Arrived on site and found wash motor has failed, replaced it and dishwasher is operating properly, job complete."

Arrived on site and found customer has a video of washer being noisy. Washer has older style folding surface that covers the washer and dryer. Removed this and washer top and rear panel and ran a diagnostic cycle and then a normal drain and spin and washer was quiet and ran normal. Spoke with techline and sent videos to whirlpool through documentation form on service matters. 7735783853

"Arrived on site and inspected dryer and found heating element has failed, after replacing element dryer is now heating again, took picture. Also found airflow is restricted showing on airflow meter, took one picture. Recommended to homeowner that dryer not be used until vent to the exterior has been cleaned/cleared by a service, job complete"

"Arrived on site and found apartment resident is experiencing detergent dispenser not opening. Replace detergent dispenser, job complete"

Arrived on site to replace previously diagnosed parts. Disassembled unit and when replacing pantry UI harness noticed wires entering cabinet were broken within insulation. Removed a bit of insulation and exposed where wires were broken. Spoke with Techline and no further repairs recommended as issue is irreparable. Provided customer with SR# and advised to contact extended warranty. Job complete. SR#7735780902

"Arrived on site to install motor parts to resolve dryer not starting motor. Installed belt nut and retained. Tested unit and found its still just thumping and not starting. Measured voltage at control relay, and found 6v max going to motor and stopping. Tapping the relay let's the unit start, indicating failed relay. ; ordrng 1 WPW10536008 (Control)"

"Arrived onsite for a 5 door refrigerator that is having defrost issues and to install parts ordered for previous visit. Upon inspection I found that the pantry ui was inoperable upon further inspection of said ui I found that it had water damage and corrected, this is the Source of the customers issues.the Source of the water leak is coming from the ice dispenser the ice door will have to be replaced And the only Course of action Its to replace ui, main control, pantry ui, ic door and the evap fan harness Power supply control and the pan harness as well.ordrng 1 W10830278 (CNTRL-ELEC) and 1 WPW10503833 (Pan CNTRL-ELEC) and 1 W11170612 (HARNS-WIRE) and 1 W11387386 (Ui) and 1 WPW10577864 (DOOR-ICE)"

Arrived onsite for a range that had to malfunctioning burners on the left side. Upon inspection i found that the burner worked properly at further but upon further testing they did fail. Due the intermittent nature of this issue I am ordering the wiring harness and the 2valves. ordrng 2 5303935305 (VALVE)s and 1 316219019 (WIRING HARNESS)

"Arrived to inspect no agitate. I found the gear case seals had ruptured and there was grease and oil on the splutch assy. The excessive force caused the recently replaced shifter to fail and I warrantied it. Due to the recent service and same failure, ordrng 1 W11454738 (Gear Case) and 1 W11212745 (Actuator)"

"Arrived to inspect noise. There was a clunk/banging sound heard whenever the compressor would shut off. I found that the compressor would overheat and trip the thermal overload in the start device and cause hot cycling, causing the compressor banging noise. The compressor will require replacement. No leaks observed during service. ordrng 1 5304507767 (Compressor) and 1 WPW10143759 (Dye Drier) and 1 TJ90SF8404 (Service Port) and 1 GCO (Tech CG only) and 1 SealedSystem2hours (2 hours) and 1 Schedulewith370192 (Schedule with 370192)"

"Arrived on site for refrigerator with problems, inspected unit and work area. Customers complaint was interior lights out and power only on the user interface. I tested the deli drawer and pulled it out and looked good. I also inspected the deli harness and was in good condition. I removed the kickplate to pull unit out and found a cardboard paper blocking the. Evaporator and full of dust. I removed it. Called techline and spoke to Bruce SR#7735783243 and ran several test and they all passed. He recommended to replace Orion board and LED control. ordrng 1 W11087200 (Inverter-Box)"

Arrived onsite for refrigerator not cooling properly. Found clogged drain line. Water was backing up and re-freezing. Cleared line. Tenant also mentioned ice maker not working. Tested ice maker and motor is locked.; ordrng 1 4317943 (Ice maker)

"Arrived onsite for refrigerator not cooling. Upon arrival inspected unit. Found compressor not running and start device clicking. Replaced start device with truck stock W11615506 . Powered unit and made no difference, compressor is locked. Ordering compressor replacement. Ordering compressor, dryer, access valve, nitrogen and R600 kit. Spoke to CS , trying to expedite compressor. Office to contact customer if logistics changes. ; ordrng 1 W11614224 (Compressor) and 1 W10913906 (Access valve) and 1 WPW10143759 (Dryer) and 1 Nitrogen (Nitrogen) and 1 R600kit (R600 kit)"

"Arrived onsite for washer making a loud noise then not functioning. Upon arrival inspected unit. Put in diagnostics and found u stored error code. 7/4 basket re-engagement fault. Ran auto test and unit failed at spin cycle. Only the washplate would turn slightly and there was a grinding sound. Inspected underneath unit and found slider failed. Will need slider replacement. Clutch and rotor worn. Ordering slider, clutch, rotor ,stator , gearcase and washplate. Office to reschedule. Will need AUTHO.; ordrng 1 AUTHO (AUTHO) and 1 W10902814 (Washplate) and 1 W11449841 (Gearcase) and 1 W10915700 (Stator) and 1 W10754448 (Cluch) and 1 W10734521 (Slider) and 1 W10915701 (Rotor)"

Arrived on site for a refrigerator that is not dispensing ice inspection I found that the ice bin auger coupler was damaged and would not stay in place the the dispenser was in use causing the issue. I am ordering the ice din at returning; ordrng 1 W11185686 (Ice Bin)

"Arrived onsite for a refrigerator that is not making ice and the ice it does make clumps together and the pressure issues was not resolved. Upon inspection I found that the ice door was leaking warm air causing the clumping, the rh door gasket was torn all the way through. I am ordering the gasket ice door and the ice maker to take care of the ice clumping and production issue and some adhesive to seal up the drain tube if needed. I am returning with freezer harness,icebox fan, and heating. Office to reschedule.; ordrng 1 W10917313 (GASKET-DOR) and 1 W11189145 (DOOR-ICE) and 1 W11557000 (ICEMAKER) and 1 W10841140 (ADHESIVE)"

"Arrived on site to inspect dishwasher error codes. Upon further inspection, the customer advised that the unit is leaking water again and showing the error code F8E4. I placed unit in diagnostics and found error codes F9E2, F8E4, FAE2 (F10E2). Cleared the codes and removed the toeplate and continued with testing. I found the drip tray full of water and emptied it. Once the unit began to wash, I found water leaking at the back of the unit. I opened the unit door to stop testing and pulled the unit out and closed the door to continue tested. I found the unit damaged at the top back left corner of the u;it and the tub seal broken causing the water to leak at the top corner and bottom corner (photos). Also found water damage on the floors (photos) and cabinet walls (photos). Also, when the motor came on I heard it make a loud moaning noise as if it were struggling to push the water through the manifold. I advised my customer of my findings and advised to not use the unit until repairs can be made. I unplugged the unit for safety (photo). I could not turn the water off as its connected to the sink as well. I am ordering the tub, main control and will return with all prescreened parts. Returning tech to replace the tub, main control, sump/motor assembly and vent assembly, as well as, transfer all other parts from the old tub to the new. ; O-emld tckt"

"Arrived on site to inspect refrigerator REF motor is louder, freezer not holding proper temp, measured fill not working. Upon further inspection, I placed the unit in diagnostics and tested. I found the RC evap fan motor making a noise as if it were about to stop functioning. Customer advised the measured fill isnt working properly again and instead of 8 ounces of water, theyre only getting approximately 4 ounces. I tested the ice maker and it is operating as designed. I tested all components listed in the tech sheet and all are operating as designed. I found the right door gasket torn at the top left corner. Also found the RC evap drip pan badly warped. I am ordering the RC evap motor/harness, RC evap drip pan assembly (per service pointer #W11092686), SHIMS, and CNOTE-LSO PER CUSTOMER REQUEST and CNOTE-AUTHORIZATION and will return with all prescreened parts.mupon return service, I will replace the UI, HV control, RC evap motor/harness, RC evap drip pan, and right RC door gasket. No water leaks observed during service.; ordrng 1 W11087438 (RC evap motor) and 1 W11457241 (RC evap drip pan kit) and 1 CNOTE (LSO PER CUSTOMER REQUEST) and 4 SHIMS (SHIMS)s and 1 CNOTE (AUTHORIZATION)"

Arrived onsite and determined the handle is loose. Will require 2 man to access and replaced the handle as the door will need to be removed. Advised customer on status. Was able to determine that the door skin is serviceable but not replaceable at this time. Office to reschedule. ; ordrng 2 W11299811 (Door trim)s and 1 Loctite and 1 2techs

Arrived onsite for a dryer not heating. I found the thermal cutoff open causing the issue. Ordering W10900067 CUTOFF-TML. Office to RS.; ordrng 1 W10900067 (CUTOFF-TML)

Arrived onsite for Ice Machine not producing ice. On inspection checked water pressure and it was good. The cooling plate frosted over but no water was coming out. Gain access to the pump and it was extremely hot. Next I pulled the water pan and it was not attached to the back of the unit. Once I removed it the water pan I could see that the insert was pulled out of insulation where the screw attaches the water pan to the back of the unit. Then I was inspecting the rest of the water pan and the drain pump was not all the way on. Inspecting where the drain pump and noticed it was broken where it attaches at. Ordering an new water pan and drain pump. No water leaks detected during service.; ordrng 1 W11614100 (Water pan) and 1 W11542868 (Drain pump)

"Arrived on site and inspected washer and found it is full of water and clothes. Found drain hose is broken, Removed 30 gallons of water and was able to see underneath water and drain pump has failed and gear case has failed. Will need to bring back, Control board, control panel, motor assembly, gear case, drain pump, wash plate, slider, clutch, lower harness. ; ordrng 1 W10876600 (Drain pump) and 1 W10802689 (Hose) and 1 W10902814 (Washplate) and 1 W11393685 (Gearcase) and 1 W10915700 (Stator) and 1 W10734521 (Slider) and 1 W10754448 (Clutch) and 1 W10915701 (Rotor) and 1 W11409746 (Harness)"

Arrived on site for door mullion not latching. Upon arrival inspected unit. Mullion is good. Door hinges and door are also good. Found the front right roller cab has failed causing the unit to be un level. Raised the left foot so that unit can be temporary leveled until we return so that the door closes properly. Need to replace right roller cab. Office to reschedule ; ordrng 1 WPW10515762 (Right roller cab)

"Arrived on site for dishwasher not turning on. Upon arrival confirmed issue and verified unit had stable voltage. After further disassembly I found door switchs broken and not fully contacting latch due to latch also failing. Reschedulec customer to complete repairs with WD21X10261 (switchs)2x, WD13X10003 latch.; ordrng 2 WD21X10261 (Switchs)s and 1 WD13X10003 (Latch)"

"Arrived on site for refrigerator not dispensing ice, making water correctly. Upon arrival confirmed issue. Found inlet valve failing as well as filter housing. Replaced valve and rescheduled customer to complete repairs with new W11194438 housing.; ordrng 1 W11194438 (Housing)"

Arrived on site to diagnose a dishwasher with an intermittent leak. Found lower sprayer split and to loose on pump. This is causing water to be sprayer under inner door panel. Sprayer will need to be replaced to complete repairs.

"Arrived on site to follow up on refrigerator that was not cooling, after sealed system repair was performed. Found internal compartments at room temp. Compressor was running on high, and hot. Checked machine compartment for dye and still found dye on suction line. Recommend we repressurize with nitrogen, replace suction line and check cabinet for leaks / compressor damage. Wiped down all lines to make sure we can spot new dye vs old dye from last leak. Ordering parts for repair. ; ordrng 1 W11578047 (Suction Tube) and 1 Nitrogen (Nitrogen) and 1 W11598434 (Evap) and 1 W11574734 (Compressor) and 1 R600 (R600 kit)"

"Arrived on site for a refrigerator that is making a buzzing noise and its not going either section. Inspected unit and work area. The customer advised that the unit completely went out several days ago and has been making a buzzing and a clicking noise and does not actually cool. The customer had the unit unplugged and I plug the unit in. Found the unit over camping and then shutting off. Replaced the start device and still have the same issue. Ordering sealed system components including a compressor, drier, access valves, and refrigerant. The office will need to contact the customer about a return date due to limited parts availability. Please schedule service for at least two hours.; ordrng 1 W11574734 (Compressor) and 1 W11506635 (Access valve) and 1 WPW10143759 (UV drier) and 1 NITROGEN (NITROGEN) and 1 R600KIT (R600 KIT)"

Arrived on site for dishwasher not draining and poor washing performance . Ran diagnostics. Got wash motor and heater error codes . Element is energized at end of cycle . Ordering wash motor . No water leaks detected at time of service. Call to set return. ; ordrng 1 W11025157 (Sump and motor)

Arrived on site to test unit for intermittent defrosting. Found compressor was extremely hot and pulling 1.6amps. recommend replacing compressor. Needing 2hrs on return visit. Ordering sealed system components and office to reschedule. (R600a). ; ordrng 1 W11578031 (Compressor) and 1 W11567409 (Control) and 1 W11567410 (Tube) and 1 WPW10143759 (UV) and 1 W10913906 (Access) and 1 Lockringkit (Lock ring kit)

Arrived on site to test unit for error f7e2(variable speed motor failure). Found water line was pinched preventing from filling. Also found a piece of drywall underneath over flow switch. Repositioned water line and now filling properly. Also removed dry wall piece. Motor still not engaging. Recommend sump replacement. ; ordrng 1 W11460946 (Sump)

"Arrived on site to install new valve housing and valves. Repaired and tested unit. Verified all functions working properly, and cold water flow was restored. No water leaks found. Repair completed."

"Arrived onsite for a DW that is leaking upon inspection I found leak coming from the sump&motor. I installed the new sump&motor and tested the unit and found no more leaks. Job complete"

"Arrived on site to inspect dishwasher rack falling. Upon further inspection, I found the upper rack had jumped off track on the left side. I adjusted the rack and track and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to inspect range cooktop burner not working. Upon further inspection, the customer advised the front right burner flame doesnt work properly. Tested the burners and found the flame too low on the high setting. I inspected the orifice and found it dirty. Removed he orifice and cleaned it and retested and the burner is operating as designed. I cleaned the remaining orifices and retested and all burners are operating as designed. Tested the oven and it too is operating as designed. No gas leaks detected during service, job completed."

"Arrived on site to inspect dishwasher not draining. Upon further inspection, I found the tub full of water. I pressed the start button for 3 seconds to get the drain pump turned on and I could hear the pump motor but no water was being drained. I found the drain hose kinked at the disposal and also found the unit connected with the RO system drain hose (photo). I corrected the dishwasher drain hose (photo) and retested the unit. I found the drain pump struggling to pump the water out the unit so I removed and replaced the drain pump and retested. Unit is operating as designed. I recommended that the customer have whoever installed the RO system to remove the RO drain hose and position it on the lower piping and explained that the manufacturer will not be responsible if the dishwasher floods the home and the RO system drain hose is installed this way. I advised that the RO tank will drain and can potentially backfill into the dishwasher causing it to overflow and flood the home. I contacted techline and got this information documented in SR #7735786333. No water leaks observed during service, job completed."

Arrived onsite for not drain well and found broken check valve hose due to glass. Replaced hose and tested unit is now operating as designed. All checks good.

"Arrived on site to install previously diagnosed and ordered part. Due to the left door gasket being torn, I removed and replaced the gasket and used my heat gun to shape the gasket. Tested operation and unit is operating as designed. No water leaks observed during service . Job completed."

"Arrived on site to test unit for no heat, tested unit found all components tested good, checked voltage and found L2 not receiving any voltage, customer stated that recent electrical work was done and after it stopped heating, advised customer to resolve issue, job complete"

"Arrived on site for no power to dryer . Customer had changed outlet to sparking and shorting out . Found prongs on power cord burned . Did check , block, element ,harness,tstat and thermal fuse . All checked normal. Informed dryer is not affected due to outlet failure. Recommended not using unit till cord is replaced . No lint build up. Job complete"

"Arrived on site for dryer making loud noise. On inspection I turn the tub by hand and it had a roared loud. Then put in diagnostics and it got real loud. Gain access to,the bottom of them unit and there was no oil signs. Took the pulley still could not find any evidence of oil leak. I took the wash plate to see it there was any thing causing the noise. I again spun the unit by hand it sound like the bearing were bad. I replaced the gearcase and ran the unit in diagnostics mode and the roaring noise was gone.

Arrived on site for washer not filling. Upon arrival confirmed issue but found no errors in diagnostics. After further testing I found inlet valve failing to open with 120 applied as well as cuttoff valves not fully turned on. Replaced valve and retested unit. Found no leaks but found evidence of stand pipe drain clogged and will lead to potential flood

Arrived on site to test unit for unit leaking gas. Test unit and found leak coming from flex line. Customer will get flex line replaced.

"Arrived on site to test unit for no lights, no ice and no water dispensing. Unplugged pantry UI and lights and water were restored. Found UI also needing replaced.If wishing to proceed would need UI(W11387384), pantry UI(WPW10677119) and harness(W11170612). Would also recommend 2hrs and to return with current parts. Read disclaimer to customer about ongoing issues with specific model.

Arrived on site to test unit for F47 error. Found bad module replaced module. Test unit and unit test good job complete.

"Arrived to instal previously diagnosed and ordered parts. I retested the unit and found that it operated as designed, until heated after several cycles. At that point, the unit would then not ignite, after the hot surface element heated and the gas valve could be heard clicking. Per MFG test #4d, pins 1-2 on the gas coils, were open load after the unit warmed up. Allowing the affected coil to cool, the continuity came back at 1-2 and was the reason for the intermittent operation. I removed and replaced the valve actuation coils and tested. The unit heated and through 10 cycles did not fail. Internal, no-load cycling temperatures on high temp setting were 101/193?F, which was very acceptable and temperature decline showed little restriction within the venting system. Operational test good, no gas leaks detected during service.

"Arrived on Site for refrigerator, inspected unit in work area. Customers complaint was not making ice. Tested the icemaker and found it bad. Replaced ice maker and replaced water filter customer provided. Advised customer to allow 48 hrs for ice due to not having a water dispenser to flush the air when replacing the filter. No leaks where observed during service.

"Arrived on site to install parts previously diagnosed. Installed new control and tested, unit is now operating as designed. No leaks observed during service. Job completed.

Arrived onsite for range oven not functioning. Upon arrival inspected unit. Found upper element working but not bake cycle. Inspected unit and found only 120 vac to unit. verified improper voltage and found issues at outlet. Made correction and tested. Unit is now functioning properly. Job complete

Arrived onsite for range door panel coming apart. Customer was holding door together with duct tape. Applied tape and secured door. Advised customer that tape may not hold as higher temperatures are used. Customer will monitor.

"Arrived on site to test unit for door not staying down, tested unit found failed friction sleeves, replaced sleeves, tested unit , unit is now functioning properly, job complete"

Arrived onsite for a dishwasher not cleaning the dishes on the upper rack. I tested the machine and found the pump barely moving any water and the dispenser door broken. The sump and motor along with the dispenser need to be replaced to get the machine back to full working order.

Arrived onsite for a microwave to replace the main control. I replaced the main control and tested the unit. The hood light and all other functions are working as designed.

Arrived on site to install previously diagnosed part. Inspected unit and work area. Checked for the lightbulb to make sure that the standard 40 W bulb was in the housing. Did not see any lightbulbs inside of the housing area. The customer advised they got rid of that after the prior service. Replaced both control and lightbulb and tested the unit. The unit began to work and operate as designed. Call complete.

"110.16512690 Arrived to inspect timer not advancing. I found the lid switch had failed. Inspection of the unit also revealed the agitator dogs failed as well. removed and replaced the lid switch and agitator dogs. Operational test good, no leaks observed during service.

"Arrived on site ,replaced mag and inverter . Unit is now heating to Wp specs .

"Arrived on site for not making ice. Ran diagnostics water passed pump not powering on removed harness found broken wires on harness and pump assembly continued diagnostics weak frost formation on evaporator plate diagnosed unit will need a new evaporator,harness,pump assembly,compressor and drier

"Arrived on site to inspect range oven not heating on Bake. Upon further inspection, I removed the bottom panel and flame shield and tested the unit on Bake and found the ignitor not illuminating. Removed the ignitor and checked ohms and found it open. I removed and replaced the bake ignitor and retested and unit is operating as designed. No gas leaks detected during service, job completed."

Arrived onsite for a MW with a burnt out light bulb. Upon arrival I replace the counter light bulb and tested unit and found unit operating as designed. Job complete.

Arrived on site to diagnose a microwave with a light not turning on. Found surface light bulb failed . Customer will replace bulb.

Arrived on site to diagnose a microwave that is sparking. Found diode shorted and documented with safety team. Replaced diode and tested unit. Found all is functioning properly at this time.

Arrived on site to diagnose a dryer that is not turning on. Found thermal fuse open preventing unit from operating. Replaced t-fuse and tested unit. Found all is functioning properly at this time.

Arrived onsite and determined gas leak from regulator. Noticed leak during storm power outage.

Arrived onsite for unit turning on on its own. Upon arrival inspected unit and found control is malfunctioning. Ordering control to complete repair. Office to reschedule. ; O-emld tckt

"Arrived on site and Set washer into a diagnostic cycle, Found all functions are operating properly and showed customer how basket and tub are suspended. Showed customer correct loading To minimize unbalanced loads. While lifting top scratched it on the front will need a new one.; ordrng 1 W11513251 (Washer top)"

Arrived on site to test unit for not powering on. Found console receiving proper voltage but not responding. Also found lid was broken potentially preventing lid lock from engaging. Recommend replacing console and lid. Needing autho and office to reschedule. ; ordrng 1 W11135393 (Console) and 1 W11256781 (Lid(chrome/shadow))

Arrived on site to diagnose a refrigerator with lights not working. Found top led assembly failed and fc led failed. Replaced top assembly and am ordering fc module. ordrng 1 W11602886 (Fc led)

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found the unit unplugged. When I plugged it in, I heard the start device make a click noise and the compressor began to make a loud rattling noise then the start device clicked again. I verified voltage to the unit and the evaporator fan is operating. I found the compressor is locked up and will and will need to be replaced. I am ordering the compressor kit, UV dye drier, access valve, CNOTE-2HOUR JOB, NITROGEN, R600 KIT and office to order remaining parts and schedule return service. Unit left unplugged for safety.; ordrng 1 W11635510 (Compressor kit) and 1 WPW10143759 (UV dye drier) and 1 W11506635 (Access valve) and 1 CNOTE (2 HOUR JOB) and 1 NITROGEN (NITROGEN) and 1 R600KIT (R600 KIT)"

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found the unit unplugged. When I plugged it in, I heard the start device make a click noise and the compressor began to make a loud rattling noise then the start device clicked again. I verified voltage to the unit and the evaporator fan is operating. I found the compressor is locked up and will and will need to be replaced. I am ordering the compressor kit, UV dye drier, access valve, CNOTE-2HOUR JOB, NITROGEN, R600 KIT and office to order remaining parts and schedule return service. Unit left unplugged for safety.; ordrng 1 W11635510 (Compressor kit) and 1 WPW10143759 (UV dye drier) and 1 W11506635 (Access valve) and 1 CNOTE (2HOUR JOB) and 1 NITROGEN (NITROGEN) and 1 R600KIT (R600KIT)"

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the dr hose due the original part being badly crimped. Customer advised that the unit continues to make the noise it was making before and provided a video of the noise which sounded like the condenser fan blade hitting something. I placed the unit in diagnostics and tested each component and when the valve came on, I heard a vibration noise and found it was the valve bracket vibrating against the unit chassis so I adjusted it and the noise stopped. When the recirculating pump came on, it began to make a grinding noise as if it were struggling to pump. When the condenser fan came on, I could not hear anything other than normal noise. I advised the customer of my findings, in which, they heard this noises as well. I am ordering the valve, recirculating pump, condenser fan motor and blades and CNOTE-2HOUR JOB and office to schedule return service. No water leaks observed during service.; ordrng 1 W11542867 (Recirculating pump) and 1 W10897719 (Inlet valve) and 1 W11387394 (Condenser motor) and 1 WP2188935 (Fan blade) and 1 CNOTE (2HR JOB)"

Arrived on site to test unit for loud noise. Test unit and found both ovens making loud noise when pre heating. Found noise coming from convection blowers. Ordering parts office to reschedule ; ordrng 1 W10860984 (Motor fan and blades)

"Arrived on site to install previously diagnosed parts. On inspection found I had the washplate, I needed the agitator for the unit. Daniel found the correct parts and add the to the service order. No water leaks detected during service.; O-emld tckt"

"Arrived onsite to install previously diagnosed parts. Upon arrival I installed the new module and tested unit and found no change. I am now ordering Spark, module harness, Igniter left Front igniter, left rear igniter, right rear igniter, right front igniter center. Office to reschedule. ; ordrng 1 WPW10475149 (Spark module) and 1 W11561436 (Harness) and 2 W11507531 (Igniter Left Front & Right Front)s and 2 W11507532 (Igniter (Left Rear & Right Rear))s and 1 W10852959 (Electrode, Stack (Center))"

Arrived on site for oven giving 8-0 fan code . Ran diagnostics. Blower motor is functioning in both low and high modes . Ordering blower motor . Call to set return . ; O-emld tckt

"Arrived on site to diagnose range that is not heating. Tested unit and found igniter is not glowing, showing 120 ohm resistance. Can hear relay closing on control. Ordering new igniter to resolve. Office to schedule return visit when parts available. ; ordrng 1 W10918546 (Igniter) and 1 W11126814 (Control)"

"Arrived on site for induction cooktop, inspected unit and work area. Customer complaint was still the same issue F47. I found that the unit was not installed correctly from the first time when it was installed. Called techline and spoke to Rich SR#7735773900 and I explained of what I found. Thechline recommended to replace the module and advise customer that the unit needs proper ventilation. I explained to customer and they disagree. Spoke to my manager CS and he will contact CX to explain. ; O-emld tckt"

Arrived on site for microwave making noises when opening the door. Inspected unit and work area. Tested unit and its operating as designed except the light bulb itself. Im ordering a light ordrng 1 W10886919 (Lamp-bulb)

"Arrived onsite for dryer gasket and determined gasket would need to be replaced, ordering gasket and adhesive to repair. All else checks good.

Arrived onsite and determined ongoing issue with door tension. Alignment feels and appears to be normal with left side door and soft close is working but last bit of tension insufficient to engage door latch without being touched closer by hand at which point it will stay closed. Hinges have already been replaced. Sr#7735776560 bruce. Said frame could be damaged or receivers could be damaged. Ordering receivers and hinges for return service. Will inspect for frame damage while onsite. ; ordrng 1 W11643900 (Hinge) and 1 W11318331 (Left receiver) and 1 W11317948 (Receiver right)

Arrived onsite and maintenance unable to attend to matter during window. Ordering the ui control due to case history on this model. Office to reschedule when part arrives. ; ordrng 1 W11664671 (Hera control ui)

"253.70603415 Arrived to inspect no cool. I found the unit was froze up, the evaporator was filled with frost and ice that was preventing airflow and allowing the nit to cool. I advised the customer to leave the unit unplugged for 48 hours and then to contact us if further icing issues persist. No water connections to unit, in maintenance office."

Arrived onsite for a dishwasher making a very loud knocking noise when the water starts. I found the complaint was a knocking noise when the machine starts washing. I found the lower wash arm missing the lower bearing and it is not available anymore but I also found the metal bottom on one side of the wash arm bent down and hitting the door. I bent the metal back in position and the noise went away.

Arrived on site for refrigerator needing previously diagnosed gasket. Upon arrival reconfirmed issue and installed rc door gasket. Also double checked drain line and found clog within drain compartment of rc console. Cleared clog to insure leak wouldnt come back.

"Arrived on site for dryer not heating. Upon arrival confirmed issue and found stable power supply. Upon further disassembly I found high limit cuttoff broken, element at 10.1 resistance but coil divider wall split heavily and grounding out. Also found signs of possible wall clog within venting of home using test kit I made repairs. Found unit heat8ng as designed. Call complete

"Arrived on site to test unit for no power. Customer replaced latch himself with no change in results. Found control received proper voltage(120vac) but not responding. Replaced control and completed diagnostics with no issues. No leaks detected, job complete

Arrived on site to test unit for unit not dissolving soap. Test unit and wash motor working and unit getting plenty of water. Found water cold not getting enough hot water. Advised customer to run hot water at sink before starting the dishwasher

Arrived on site to test unit for not cooling. Found retention strap was not on run cap and start device causing to vibrate itself off. Secured run cap and start device compressor kicked right in with no issues. Unit started to develop frost pattern as designed.

"Arrived on site for uneven cooking in oven . Customer also mentioned smelling gas every once in awhile . Used leak detector and found bubbling at wall connections, tightened connection. No longer any bubbles . Re-straightened flame spreader. And cover . Ran temp checks and readjusted temp -15 . . No other leaks with range itself found . Job complete.

"Arrived on site for washer not draining . Found impelled warping. Replaced pump. Ran diagnostics All checked normal. No water leaks detected at time of service.

Arrived on site for refrigerator that is not dispensing water or ice. Inspected unit and work area. Customer advised they had replaced the filter a little over three months ago and their water supply has dropped tremendously within the last few weeks. Remove the filter and added the bypass cap. Found water flowing and operating as designed. Replaced the filter and ran 11 cups of water through the dispenser. Found no changes in the water pressure indicating the issue was just with a bad filter.Call complete.

Arrived on site to replace previously ordered parts for refrigerator. Replaced evap fan motor and condenser fan motor. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

"Arrived on site. Found unit not powering on disconnected power to external drain pump powered icemachine to outlet unit powered on ran diagnostics no power to water valve,exited diagnostics ran normal cycle valve energized weak water flow. Diagnosed unit will need a new external drain pump,recirculating pump and valve,replaced all three ran diagnostics good water flow,recirculating pump working water drained from pump to drain line checked all water connections no leaks.

Arrived on site to replace thermal fuse. Replaced fuse test unit and unit test good job complete.

"Arrived on site to inspect refrigerator making noise and no cool. Upon further inspection, the customer advised that the unit kept beeping and they found ice build up in the freezer section so they unplugged it to get it to stop beeping. I found the unit plugged in now and cooling properly. I inspected the deli control and harness and both were good. I placed the unit in diagnostics and tested all thermistors, fans and ice maker and unit is operating as designed. I tested the unit in test 4 of diagnostics and the unit is operating as designed. I pulled the unit out and tested the thermistors and all were within range. I provided the customer with a disclaimer from management and discussed the issues weve been finding with this unit and the customer mad Ised that the UI has been showing PO when they notice it stops cooling. Due to the unit being out of warranty and the issues theyre experiencing, is commended they not repair the unit as explained in the disclaimer. No water leaks observed during service, job completed."

"Arrived on site to inspect range control panel flashing and beeping. Upon further inspection, the customer provided a photo of what the control panel is doing/showing which based off of the display numbers, its not an error code thats being displayed. The customer provided a video showing the control display flashing then you hear a beep and the flashing stops. I placed the unit in diagnostics and checked error codes and found 1c1c-shorted key. I advised the customer of the error code and explained that with the shorted key, it could be the cause of the display flashing and turning itself off and on. I removed and replaced the control assembly and retested and the unit is operating as designed. I tested the cooktop and all burners are operating as designed. No gas leaks detected during service, job completed."

Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the freezer harness and defrosted the rest of the freezer section. Reassemble the unit and tested the unit. The unit began working operate as designed. Call complete.

Arrived on site to follow up on refrigerator that was not cooling. Examined unit with black light and found dripping/leak coming from the Y on the dryer. Dryer covered in dye. Evacuated system and replaced dryer. Placed under vacuum and verified good pressures and no loss after 15 minutes. Charged unit to manufacturer specs. Ran unit for 20 mins observing the dryer to make sure no leaks or bubbles popped up. Unit is cooling and there's no other leaks found. Repair completed.

Arrived onsite for a refrigerator not making ice and has an odor in the RC. I found the FC only getting to 31 degrees. I found a block of ice at the capillary entrance to the evaporator and the frost pattern about 2/3 down the first line. The compressor is not pumping and will need to be replaced. I explained this to the customer and advised to call LG and see if there was any warranty on the compressor or to replace the refrigerator