We serviced a
AMANA FREEZER
Model ASI2175GRS07
Near Seguin, TX 78155
Andrey
Job Details:
05/02/2023
"Arrived onsite to replace previously diagnosed control box, thermistor and heater harness assembly, replaced parts and tested, unit is now running as designed, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Seguin, TX 78155
Andrey
Job Details:
05/02/2023
"Arrived on site to test unit for not washing dishes, tested unit found one sump lock was broken off causing water to leak on the motor and short is out, replaced sump and motor assembly and tested, unit is now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Morgan, TX 76671
Jonathan M
Job Details:
05/02/2023
"Arrived on site for a washing machine. That is not filling up properly. Inspected unit and work area. Found no stored error codes and ran into diagnostics. On the unit working operate as design with all valves and components working. the customer advised that the unit has never filled up to the top like her older washers and that it does not wash properly. Explain to the customer, the water washer that everything is based off of programming and that its supposed to not have a ton of water to increase the soap to water ratio. Customer advised that she bought this unit assuming that it would actually work like washer, and she felt like she was lied to from the retailer. I called Whirlpool Techline and spoke to Andy SR# 7736307757. He advised that this is normal operation, and that the customer would need to contact the retailer for any other resolution. The unit is working as designed. Call complete."
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Austin, TX 78754
Kimo
Job Details:
05/02/2023
Arrived onsite to install previously diagnosed parts. Upon arrival we remove the stacked unit from the closet and pulled it apart an installed the sound pad and a new blower wheel due to the old one being warped. Then put the unit back together and back in place and tested unit and found that the unit in now operating at a normal sound level. Job complete
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Liberty Hill, TX 78642
Lou
Job Details:
05/02/2023
"Arrived on site to inspect cooktop missing a screw from the top right burner. Upon further inspection, I found one of the screws, to the back right burner, was missing. Also found the ignitor to this burner not seated properly. I raised the cooktop onto my supports and removed the cooktop from the base and found the ignitor clip had fallen off. I found the screw to the same burner head was broken and I removed the base of the screw and re-installed the ignitor. I reassembled the unit and using screws from my van stock (W10758282), I replaced the screws that were damaged/missing and tested the unit. Unit is operating as designed. No gas leaks detected during service, job completed."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS3
Near Georgetown, TX 78628
Lou
Job Details:
05/02/2023
"Arrived on site to install previously diagnosed and ordered parts. Due to the control panel failure, the element failure and the upper rack rusting and missing parts, I removed and replaced the element, control panel, and upper rack. I transferred parts from the old rack to,the new and installed new tine clips. Tested the unit and it is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Austin, TX 78704
Luis
Job Details:
05/02/2023
"Arrived on site. Per customer door ajar icon lights up and beeps,tested all switches passed,ran diagnostics on fresh food door switches passed ran freezer switch test passed,adjusted bracket on right side to make a better contact against freezer liner swithc"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Austin, TX 78701
Luis
Job Details:
05/02/2023
"Arrived on site for no,ice and cooling issue. Found evaporator incased in ice,defrosted upper section of evaporator found heater lead not inserted correctly to harness uploaded picture. Installed lead correctly and fully into harness"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM09
Near Austin, TX 78759
Luis
Job Details:
05/02/2023
"Arrived on site for no cool fans running compressor not powering on,removed compressor cover found harness to start device disconnected from start device installed harness to start device compressor powered on"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near The Hills, TX 78738
Kevin
Job Details:
05/02/2023
"Arrived on site and customer said noise has left since they requested a callback on the day of the previous service. They have run two loads successfully since repair without incident. Ran a diagnostic cycle with some clothes provided by customer and there is no excessive noise. Also ran a calibration cycle and it completed properly. No further repair is required at this time, job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Austin, TX 78731
Matthew
Job Details:
05/02/2023
"Arrived onsite for unit not cooling after repair. Upon arrival inspected unit. Found compressor not running. Checked all connections, unplugging and plugging back in. After connection check powered unit. All components energized and compressor powered on. Unit began cooling. Advised customer to allow 24hrs for temperatures to stabilize. Job complete."
We serviced a
WHIRLPOOL RANGE
Model KFGC506JSS01
Near Austin, TX 78756
Matthew
Job Details:
05/02/2023
"Arrived onsite for burners taking a while to ignite. Upon arrival inspected unit. Notified customer that front left and front right are dual power burners. Per manufacturer, those burners take gas longer to fill and therefore have a slightly delayed ignition as compared to single burners which usually ignite instantaneously or within one to two clicks. Tested power burners and both ignite within manufacture spec. During inspection found left rear burner cap not seated correctly causing elongated flame. Also tested center rear burner for customer and burner and knob are functioning properly. Unit is functioning as designed. Job complete"
We serviced a
WHIRLPOOL WASHER
Model wet4124hw0
Near Austin, TX 78703
Matthew
Job Details:
05/02/2023
Arrived onsite for washer giving drain pump error code. Upon arrival inspected unit. Found drain pump failed. Replaced pump and tested. Unit is now functioning properly. Job complete
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Austin, TX 78748
Andrew
Job Details:
05/02/2023
"Arrived on site to test unit for excessive shaking. Found right side mounting spring was not mounted properly and missing plastic bushing. Found bushing and installed, unit working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Austin, TX 78744
Matthew
Job Details:
05/02/2023
Arrived onsite for unit filling and then doing nothing. Upon arrival customer rolled unit out front. Ran diagnostics and found no stored error codes. Ran auto test and passed. Ran full load of laundry and unit completed cycle. Called tech line for documentation. Tech stated cannot diagnose any further. Potential external issue or installation issues may be source of problem. Kurt SR#7736310207. Unit is functioning as designed while in front yard. Job complete
We serviced a
AMANA OVEN
Model AGR6303MMS0
Near Austin, TX 78702
Joe Z
Job Details:
05/02/2023
"Arrived on site to install previously ordered parts. Upon arrival test unit and oven heated immediately. Due to previous harness issues, I went ahead and replaced harness W111465032 and control W11520703. Test unit by preheating oven to 350. Unit preheated correctly. Unit is operating as designed. No gas leaks present at this time. Job complete"
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near New Braunfels, TX 78130
Andrey
Job Details:
05/02/2023
"Arrived on site to replace previously diagnosed door switch, replaced switch and tested, unit is now running as designed, job completed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Georgetown, TX 78628
Gerry C
Job Details:
05/02/2023
"WRS588FIHZ04 Arrived to inspect ice dispensing issue. I found the button had to be pressed very hard and for a long duration to dispense the ice. The door flap would initially open and then there would be no dispenser motor. I replaced the switch and found no issue and tried a second one that was sent out, just in case. Seeing no difference, I replaced the UI and found the issue resolved. I suspect the circuit board within the UI may have been damaged and the excessive pressure in the button flexed the dispenser area and UI mount, causing continuity within the circuit. The chassis required squaring and door matching. Operational test good, no leaks observed during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Copperas Cove, TX 76522
Tyler
Job Details:
05/02/2023
"Arrived on site for refrigerator needing previously diagnosed divider, impeller, spacer, and gasket. Upon arrival reconfirmed issue and found unit still making ice hen installed parts. Reassembled and tested dispenser and found it could dispense ice as designed without leaks. Call complete"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near New Braunfels, TX 78130
Andrey
Job Details:
05/02/2023
"Arrived on site to replace previously diagnosed water valve assembly, gear case, rotor and slider, replaced parts and tested, all components activating properly and error code is no longer present, unit is running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Waco, TX 76708
Jonathan M
Job Details:
05/02/2023
"Arrived on site for a refrigerator that is leaking inside of the refrigerator section. Inspected unit and work area. The customer advised that over the last few weeks, they have noticed water droplets at the top, the refrigerator section and has been dripping down in their refrigerator. They also advised that the freezer has been frosting up in the freezer section too. Confirmed both complaints and found no issues with the gaskets, but air seeping in from the edges of the cabinet where the liner does not meet the cabinet. I found the refrigerator liner at the bottom creating a half inch wide gap at the bottom, causing the refrigerator issue and two spots up at the freezer corners, causing the freezer frost. I called Whirlpool Tech-line and spoke to Andy SR# 7736395100. He had me take several photos of the gaps and advised that this unit would be sent to review based on the photos sent. He asked me to tell the customer that whirlpool will be in contact with us or them depending on the next steps. Call complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Taylor, TX 76574
Vincent
Job Details:
05/02/2023
"Arrived on site for microwave, inspected unit and work area. Customers complaint was microwave not heating. Confirm the issue and found it not heating. Removed unit from wall and replaced magnetron, tested and its now operating as designed. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT108FFDM03
Near Cedar Park, TX 78613
Paul
Job Details:
05/02/2023
Arrived onsite for a refrigerator that when the light bulb is screwed in it caused the bulb to fail and the lights on the control to go out. I found the socket shorting when the bulb was seated. I replaced the LED bulb and the socket. All is working as designed. Call complete.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Andice, TX 78628
Maurice R
Job Details:
05/02/2023
"Arrived onsite for washer not cleaning. On inspection I but the unit in diagnostics mode and heard a grinding noise during agitation and spin cycle. Flipped the unit up and found oil all over the bottom of the unit. I installed a new gear case,clutch and slider. Re ran the diagnostics mode and the grinding needed was gone. I calibrated the unit. The unit is operating as designed and No was leaks detected during inspection."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Austin, TX 78746
Matthew
Job Details:
05/02/2023
"Arrived onsite for washer making noise. Ran diagnostics and found no stored error codes. Ran auto test and confirmed noise from underneath. Inspected and found cam and gearcase shaft grinding. Replaced gearcase, cam and actuator. Reassembled and tested. Unit is now functioning properly with no noise. Job complete"
We serviced a
MAYTAG DRYER
Model MGD7230HW1
Near Spicewood, TX 78669
Kevin
Job Details:
05/02/2023
"Refer any call back to Whirlpool, Arrived on site and inspected dryer I found it is heating normally an airflow is acceptable for gas dryers. Sent multiple videos to KV/service management of dryer operation. Moisture sensor is working properly. Spoke with tech line after hearing customers experience and that moisture sensor is working properly they recommended using timed dry only to get best results. Dryer is operating as designed, job complete 7735814901"
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Briarcliff, TX 78669
Leonardo
Job Details:
05/02/2023
Arrived on site to test unit for burner flames to high. Found flames perfect advised customer if she wanted to simmer something she would have to move it to the simmer burner. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Austin, TX 78747
Kevin
Job Details:
05/02/2023
"Arrived on site and found no ice production, found waterline is frozen. Used steamer to remove ice and icemaker is cycling and will fill with water. Also found a large air gap on the freezer door gasket, took one picture. Aligned doors and used heat gun on gasket until it is sealing properly, took multiple pictures, job complete"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Kyle, TX 78640
Kevin
Job Details:
05/02/2023
"Arrived on site and found timer is still not advancing for apartment resident. Found airflow is good on meter and it is heating properly. Found orange wire on thermostat is not connected. After reconnecting thermostat timer can be observed moving properly, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM05
Near Kyle, TX 78640
Kevin
Job Details:
05/02/2023
"Arrived on site and inspected refrigerator and found customer has video of evaporator fan making noise. Removed evaporator cover and found ice build up or from icemaker fill tube dripping, took one picture. Anglade is making contact with ice and causing noise. Removed ice and used foil tape to wrap around bottom of Ice tube funnel in an attempt to prevent water drips. There is no known repair to correct issue. Job complete"
We serviced a
MAYTAG WASHER
Model MHW5630HW1
Near New Braunfels, TX 78130
Andrey
Job Details:
05/02/2023
"Arrived on site to test unit not operating properly, customer stated that a LO FLO error code popped up when the unit is filling and during rinse cycle, tested unit found water valve not letting enough water through, inspected valves and found excessive amount of calcium buildup, replaced cold and hot valve and tested, unit is now running as designed no leaks detected job complete"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near New Braunfels, TX 78130
Andrey
Job Details:
05/02/2023
"Arrived on site to test unit for running to hot, pre heated unit to 350 with temp probe, unit pre heated to 385 and recovered to 350 with in 10 minutes, showed customer how to calibrate unit in future if needed, unit is running as designed, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Georgetown, TX 78626
Lou
Job Details:
05/02/2023
"Arrived on site to inspect dishwasher not heating. Upon further inspection, I found the unit performing a wash cycle and I cancelled it. I found a large amount of suds in the tub (photo). I placed the unit in diagnostics showing no error codes and tested. While testing I tested the amp draw to the components and found the element showing 7-9amps during wash and drying cycles. I found the customer not using rinse aid (photo). I found a large amount of powder detergent and hard water deposits on the element as well. I contacted techline and spoke to Brandon and advised of the complaint and my findings. Brandon recommended advising customer they must use rinse aid, especially with plastic tub and provided SR#7736305336. I advised this customer of my findings and made recommendations for use and care,,as well as detergent and rinse aid use. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL FREEZER
Model WZF79R20DW07
Near Pflugerville, TX 78660
Wesley
Job Details:
05/01/2023
Arrived onsite and replaced control per previous diagnosis. All checks good. Unit is now operating as designed. Advised customer on repair.
We serviced a
WHIRLPOOL FREEZER
Model WZC5216LW0
Near Pflugerville, TX 78660
Wesley
Job Details:
05/01/2023
Arrived onsite for failed and determined the inverter failed causing cooling loss. Replaced the inverter. Unit is now operating as designed. Advised customer on repair. All checks good.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Austin, TX 78753
Matthew
Job Details:
05/01/2023
Arrived onsite for dishwasher not draining. Upon arrival inspected unit. Ran diagnostics and confirmed long drain error code. Ran drain pump and was functioning but was not a strong flow. Found that drain hose was kinked and debris were accumulating in the hose. Replaced hose. Tested unit and unit is functioning properly. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Austin, TX 78754
Matthew
Job Details:
05/01/2023
Arrived onsite to replace damaged panel. Inspected panel and was correct. Replaced panel. Unit is functioning properly. Job complete
We serviced a
MAYTAG WASHER
Model MHW6630HC2
Near Austin, TX 78731
Vincent
Job Details:
05/01/2023
"Arrived on site for washer, inspected unit and work area. Customers complaint was door gasket came off. Inspected and replaced the bellow and tested. Unit is now operating as designed. No leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Manor, TX 78653
Wesley
Job Details:
05/01/2023
Arrived onsite for unit door misalignment. Leveled unit to align doors. Unit is now operating as designed. All checks good.
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Cedar Park, TX 78613
Kimo
Job Details:
05/01/2023
"Arrived onsite for a washer that is making a vibrant ink noise when in spin. Upon arrival I ran the unit in normal wash, quick wash and drain&spin with clothes in the unit and found unit operating as designed and found no leaks of any kind. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Leander, TX 78641
Kimo
Job Details:
05/01/2023
Arrived onsite for DW with a lifting console panel. Upon inspection I found this to be the case. Upon testing I found that this was affecting the button functionality. I replace the console panel and tested unit and found unit operating as designed. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near Austin, TX 78724
Joe Z
Job Details:
05/01/2023
Arrived on site to install previously diagnosed parts. Upon arrival removed evaporator cover to replace heater. Found connection to heater was not secured. Secured connection and test defrost on diagnostics. Heater is pulling 1 amp and defrost is now operating as designed. No parts are needed at this time. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Bastrop, TX 78602
Joe Z
Job Details:
05/01/2023
Arrived on site for detergent remaining at end of cycle. Upon arrival ran diagnostics and there are no saved error codes. Ran automatic cycle and dispenser door does not open. Replaced dispenser WPW10671905 and control W10906426. Test unit and unit operates as designed. No leaks present at this time. Job complete
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Bastrop, TX 78602
Joe Z
Job Details:
05/01/2023
"Arrived on site for will not start. Upon arrival ran diagnostics and got F5-E1 lid switch, F5-E3 lid unlock fault. Ran manual test and lid latch has failed. Replaced latch and test unit. Unit is now operating as des. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ0
Near Bastrop, TX 78602
Joe Z
Job Details:
05/01/2023
Arrived on site for partial/ low flames on all burners. Upon arrival found that I am getting a low gas pressure to each burner. Replace drain regulator W10861656. Test unit and is operating as designed. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Liberty Hill, TX 78642
Maurice R
Job Details:
05/01/2023
"Arrived onsite for dishwasher with a burning smell. On inspection I could see where the heating element had serval spots on the element,some discoloring where the spots were. Installed a new heating element and tested the unit in diagnostics mode. The dishwasher is operating as designed and no water leak detected during service."
We serviced a
JENN-AIR OVEN
Model JJW2830IL01
Near Liberty Hill, TX 78642
Maurice R
Job Details:
05/01/2023
Arrived onsite for previously diagnosed parts. Installed the UI on the unit and heated the unit up to 350?. Informed the customer to us it and see if the over heating of the console issue comes back. The customer used the bottom oven and had no issues with the unit. It only happened when the top oven was in use.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Liberty Hill, TX 78642
Maurice R
Job Details:
05/01/2023
Arrived onsite for dishwasher not draining. On inspection the unit was not draining when I first tried to drain the unit nothing was draining. I ran the unit in diagnostics mode and on the last drain cycle it started to drain. I ran diagnostics again it it drain the unit every time it called for drain.
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near Liberty Hill, TX 78642
Maurice R
Job Details:
05/01/2023
"Arrived onsite for dryer not home. On inspection found there was 247vac at the terminal block, gain access to the back of the unit and found the cutoff was open. Replaced the cutoff and tested unit. Ran the dryer for 10 minutes and it was heating. The unit is operating as designed"
We serviced a
AMANA RANGE
Model ACR4303MFW7
Near Gatesville, TX 76528
Jonathan M
Job Details:
05/01/2023
Arrived on site for a range that is flashing an F3 E0 (temperature sensor out of range) error code. The customer advised the unit worked for about 2 to 3 weeks before pulling up the same error message. Checked resistance on the oven temperature sensor and found it within range. Replaced the control and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL01
Near Austin, TX 78737
Kevin
Job Details:
05/01/2023
Arrived on site and found knobs on deli drawers are not straight. After collecting them explain to customer that they are only held on by one screw and they are able to straighten them themselves if this ever happens again. Job complete
We serviced a
LG WASHER
Model WM2487HWMA
Near Dripping Springs, TX 78620
Kevin
Job Details:
05/01/2023
"Arrived on site and inspected washer and found gasket replaced in October is in good condition, There are water trails from bottom of gasket where it makes contact with door glass, took pictures. found door has a lot of play when closed and is likely not Providing enough pressure on gasket at all times. After running a diagnostic cycle water is visible dripping Front door. Due to the age of the washer further replacement of parts will not have a significant improvement. Spoke with CS and sent multiple videos to KB/service management, job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Leander, TX 78645
Maurice R
Job Details:
05/01/2023
Arrived onsite for SP W11540964 - Special Project S17304 - PRE-ID Heater Bushing W11537778. Installed heating element and tested unit. Tested unit in diagnostics mode and the unit is operating as designed and no water leaks detected during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Leander, TX 78641
Kimo
Job Details:
05/01/2023
Arrived on site to install previously diagnosed part. Upon arrival I installed the new ice maker and tested the unit and found unit operating as designed. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ4
Near Georgetown, TX 78626
David Z
Job Details:
05/01/2023
Arrived on site to replace front right orifice holder and orifice. Replaced and tested unit and did not see much change in lighting behavior. Scraped the top of the burner cap to give a cleaner surface to arc the spark to. Tested and verified better lighting. No further adjustments to make. Repair completed.
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Georgetown, TX 78626
David Z
Job Details:
05/01/2023
Arrived on site to diagnose dryer that was making a rattling while running. Tested unit and confirmed a rattle was present in the vent pipe. I tried adding some sound pads at the rear cover vent exit and noise was still not fully gone. Disassembled unit and found a random nut under the vent pipe causing the rattle. Removed the nut from the unit and tested. Verified all working as designed. Repair completed.
We serviced a
WHIRLPOOL COOKTOP
Model WFG320M0MS0
Near Georgetown, TX 78626
David Z
Job Details:
05/01/2023
Arrived on site to diagnose cooktop with several high flames. Customer showed me some of their pots are browning on the bottom from high flames. I adjusted all 4 burners for slightly lower output and advised to make sure setting is turned down to appropriate level. Unit itself is working as designed with no failures. Repair completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Georgetown, TX 78626
David Z
Job Details:
05/01/2023
"Arrived on site to install previously diagnosed parts. Confirmed diffuser was stuck open at time of service. Replaced diffuser, icemaker and bucket. Steamed the reservoir and fill tube to free up water flow. Also advised customer they need to move items off the back wall so the unit can breathe. Unit now dispensing and diffuser operating properly. No water leaks found. Repair completed. Office to collect balance for job."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHB0
Near Austin, TX 78717
Paul
Job Details:
05/01/2023
Arrived onsite for a dishwasher that is still leaking after the door gasket was replaced. I ran the diagnostics cycle but could not duplicate the leak. The customer stated it doesnt leak every cycle but like every other cycle. I did find water trails down the right side door jamb. The customer confirmed that the leak is on the right side. I found the new gasket getting rippled in the upper corner. I removed the gasket and reinstalled it and the ripples are gone now. I explained to the customer to monitor it and see if the issue is resolved and to call the office if it leaks again. . Call complete.
We serviced a
WHIRLPOOL WASHER
Model WETLV27HW2
Near Georgetown, TX 78626
Paul
Job Details:
05/01/2023
Arrived onsite for a washer that just fills and drains. I found an F7E5 stored fault code for shifter failure. I found the shifter harness not connected to the shifter. I connected the harness and ran the auto diagnostics cycle. The unit completed the cycle and worked as designed. Call complete.
We serviced a
AMANA DISHWASHER
Model ADB1400AMW0
Near Georgetown, TX 78626
Paul
Job Details:
05/01/2023
Arrived onsite for a dishwasher that is not heating. I found out from the tenant that the unit is not drying the dishes. I tested the unit in the service cycle and it had no error codes. The unit completed the cycle and worked as designed with the machine drawing 7.40 amps when the heater was energized. I went over rinse aid use with the tenant and explained the same to maintenance. There were no water leaks present at the time of service. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDM00
Near Georgetown, TX 78626
Paul
Job Details:
05/01/2023
Arrived onsite for a refrigerator that stopped cooling. I found the unit unplugged and at room temperature and it was equalized at 37 psi. I found the entire compressor pan covered in dye and dye was on the floor. The only place that remotely looked like it has leaked was the access valve. I removed the refrigerant and filled the system with nitrogen. I found no other leaks and my gauges never moved. I replaced the compressor and dye drier. I added an access valve to the compressor. I vacuumed the system and charged it with 4.9 ozs of R134A. I tested the unit and it is working as designed. Call complete.
We serviced a
WHIRLPOOL OVEN
Model WFE550S0LV2
Near Niederwald, TX 78640
Leonardo
Job Details:
05/01/2023
Arrived on site to replaced board. Replaced board test unit and unit test good on complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV00
Near Del Valle, TX 78617
Joe Z
Job Details:
05/01/2023
Arrived on site to install previously ordered parts. Replaced ice container W11347840. Test unit and operating as designed. Job complete
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Georgetown, TX 78633
David Z
Job Details:
05/01/2023
Arrived on site to install support to resolve hanging microwave element. Installed support. Verified proper function. Repair completed.
We serviced a
WHIRLPOOL RANGE
Model WCG97US6HS00
Near Georgetown, TX 78633
Gerry C
Job Details:
05/01/2023
"WCG97US6HS00 Arrived to inspect flame color incorrect. The unit operated as designed and the flame coloration was correct throughout the entire flame heigh operation. Discussing the issue further with the customer, I found they were using a humidifier at the time of the issue. I advised the increased moisture within the homes air, can adversely affect the flame coloration and that in general, it is not an issue and will remedy itself within a short time after the use of a humidifier has ceased. I checked all other functions of the unit and verified correct operation and provided use and cleaning tips. Operational test good, no gas leaks detected during service."
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Canyon Lake, TX 78132
Andrey
Job Details:
05/01/2023
"Arrived on site to test unit for loose knobs, tested unit found one knob slightly bent to the side, did minimal adjustment and the knob is now functioning as designed, no parts replacement are needed, job completed"
We serviced a
KITCHENAID RANGE
Model KFGG500ESS2
Near Austin, TX 78749
Kevin
Job Details:
05/01/2023
"Arrived on site and found all knobs and bezels are melted/damaged after customer was baking at 500 for 20 minutes. Spoke with safety and They are going to send knobs and bezels direct to customer. Customer is aware of how to attach them properly, job complete. 7736257900"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Maxwell, TX 78656
Leonardo
Job Details:
05/01/2023
Arrived on site to replace tuba den inner door. Replaced both parts test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Georgetown, TX 78626
Gerry C
Job Details:
05/01/2023
"WRF767SDHZ04 Arrived to instal previously diagnosed and ordered parts. I removed and replaced the failed condenser and elected to replace the compressor as well, due to loss of refrigerant and possible system contamination. I vacuumed to 380 microns and then monitored for an additional 15 minutes. Seeing no loss, I charged with the MFG prescribed 56 grams of refrigerant and tested. Leak test solution on all accessible joints proved no leaks and the unit was cooling as designed. No leaks observed during service."
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Georgetown, TX 78633
David Z
Job Details:
05/01/2023
Arrived on site to install support to resolve hanging microwave element. Installed support. Verified proper function. Repair completed.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MS
Near Austin, TX 78744
Joe Z
Job Details:
05/01/2023
Arrived on site for center burner not operating. Upon arrival test unit and center burner onY partially lights. Need to replace center burner. Replaced burner W11475513. Test unit and is operating as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near Austin, TX 78749
Luis
Job Details:
05/01/2023
"Arrived on site for not dispensing ice. Found coupling and spring frozen stuck to shaft,disassembled housing cleaned coupling,shaft and spring,added grease inside of coupling,shaft and on spring reassembled tested ice dispenser unit working as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Austin, TX 78748
Luis
Job Details:
05/01/2023
"Arrived on site for a defective compressor. Removed defective compressor and drier,installed a new compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."
We serviced a
MAYTAG WASHER
Model MVWP575GW1
Near Austin, TX 78747
Joe Z
Job Details:
05/01/2023
"Arrived on site to install previously ordered parts . Replaced gearcase W11454738, hub W10528947, actuator W11212745, latch WPW10482836, belt W11213879, motor W11222082, cam W10721967, capacitor W11227944, control W11502823, and agitator W11418231. Calibrated unit. Test unit and unit is operating as designed. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL RANGE
Model WFG515S0ET0
Near Austin, TX 78723
Joe Z
Job Details:
05/01/2023
"Arrived on site for partial display on user interface. Upon arrival, inspected unit and found parts of control are not lighting. Need to replace control. Replaced control and test unit. Preheated oven to 350. Unit lit and began to heat. Unit is operating as designed. No gas leaks present at this time. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Riesel, TX 76682
Jonathan M
Job Details:
05/01/2023
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replace the defrost heater and harness the unit. The unit begin to work and operate as designed. Call complete.
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Canyon Lake, TX 78133
Andrew
Job Details:
05/01/2023
Arrived on site to test unit for not drying properly. Found faulty cutoff. Replaced cutoff and unit failed ventilation with dryer hose connected and passed with it removed. Customer stated they had a venting company clear restriction and connected ducting with neighbors(duplex). Found on left side of garage is damper where dryer should be venting. Opened damper and found no signs of any lint as if ducting was never connected to vent and damper not opening while running drier. Advised customer to have ducting company return and connect to recommended vent. Current set up has neighbor and customers venting connected to same external vent causing issues. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Killeen, TX 76549
Tyler
Job Details:
05/01/2023
Arrived on site for dishwasher not draining. Upon arrival confirmed issue and found f9e1 in diagnostics. Upon further testing found drain motor failing. Replaced motor then tested unit. Found no leaks and unit working as designed. Call complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Pflugerville, TX 78660
Wesley
Job Details:
05/01/2023
Arrived onsite for lighting issue and replaced the freezer LED driver module. Unit is now lighting properly all checks good. Advise customer on repair. All checks good.
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW2
Near Round Mountain, TX 78663
Lou
Job Details:
05/01/2023
"Arrived on site to inspect dryer error code(s). Upon further, the customer had a load of clothing drying and after approximately 10 mins, the unit shut down and the displayed showed error code F9E2-drain assembly failure. I placed the unit in diagnostics and cleared the code and began to disassemble the unit to gain access to the interior parts. I followed the tech sheet and it says to replace the the drain hose and bracket assembly, but this part is nowhere listed in the parts breakdown. I contacted techline and spoke to Chris and advised of the complaint and my findings. Chris advised that the Heat Pump Assembly on page 8 of the breakdown was the drain tube and bracket assembly and recommended replacing the assembly as the drain pump has failed. He provided SR#7736297364. I removed and replaced the part and cleaned the reservoir and cleaned the lint from the unit and reassembled the unit and tested. Unit continued to show the error code; therefore, I removed and replaced the main control and retested and unit is operating as designed. No water leaks observed during service and no lint observed at the end of service, job completed."
We serviced a
WHIRLPOOL RANGE
Model KCGC506JSS00
Near Lago Vista, TX 78645
Maurice R
Job Details:
05/01/2023
"Arrived onsite for cooktop flames to high. On inspection the dual burners simmer flames have no adjustment. Gain access to the valves and adjust the small flame. The simmer flame now has adjustment, set to the customer satisfaction. No gas leaks detected during service."
We serviced a
MAYTAG REFRIGERATOR
Model MSS26C6MFZ00
Near Austin, TX 78750
Vincent
Job Details:
05/01/2023
"Arrived on site for refrigerator, inspected unit and work area. I explained to the CX that I would no be able to offer any warranty for this repair so they have declined. No leaks where observed during service. Job completed."
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Austin, TX 78754
Wesley
Job Details:
05/01/2023
Arrived onsite and replaced compressor and drier and installed access valve. Vacuumed system and charged with 64 grams of r600a. Unit is operating as designed. Advised customer on repair. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Austin, TX 78701
Matthew
Job Details:
05/01/2023
"Arrived on site to refrigerator not cooling properly. Upon arrival inspected unit. Found frost buildup on evaporator cover. Thawed ice and inspected. Found wire to heater harness disconnect, took pic. Secured connections and tested. Unit is now functioning properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHW04
Near Buda, TX 78610
Kevin
Job Details:
05/01/2023
"Arrived on site and found no ice production, cycled icemaker with test 44 and it is getting stuck while motor is moving. Replaced icemaker and it cycled properly. Also ran test 45 and it filled with water properly. Customer will continue to observe it for correct operation. If issue continues a new freezer door in white will be needed, Job complete"
We serviced a
KITCHENAID ICE MACHINE
Model KUID508ESS2
Near San Marcos, TX 78666
Andrey
Job Details:
05/01/2023
"Arrived on site to test unit for not making ice, tested unit found ice bin full of water and external drain pump not engaging, ran diagnostics cycle found compressor is cooling properly but unit has extreme calcium buildup in all the tubes and reservoir has thick layer of calcium buildup that ceased up pumps, customer want it like new and have all calcified components replaced; ordrng 1 W11542868 (Reservoir drain pump) and 1 W11614101 (Reservoir) and 1 W10863947 (Tube) and 1 W10863947 (Dispenser) and 1 WP2185625 (Reservoir water slide) and 1 W11033204 (Slide hose)"
We serviced a
GE OVEN
Model PT916SR2SS
Near Austin, TX 78738
Leonardo
Job Details:
05/01/2023
Arrived on site to test unit for unit getting foggy. Found cooling fan turning off in mid cooking cycle. Will order new fan ; ordrng 1 WB26X10264 (Fan assembly)
We serviced a
WHIRLPOOL RANGE
Model WFE540H0ES0
Near Wimberley, TX 78676
Andrew
Job Details:
05/01/2023
"Arrived on site to test unit for oven portion not heating/cooking properly. Verified receiving proper voltage(240vac). Bake element is distorted and I could not get a resistance reading from element, reading open. Recommend replacing bake element. If customer wishes to cancel repair advised she would call before return visit. ordrng 1 W10779716 (Bake element)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Austin, TX 78731
Vincent
Job Details:
05/01/2023
"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was refrigerator not cooling. Plugged unit back on and found no frost pattern, compressor was running. Unit will need a sealed system repair. Im ordering a compressor & evaporator to complete repairs. Office to reschedule for a sealed system repair. Customer is requesting to be added for sooner service. No leaks where observed during service. ordrng 1 WPW10507886 (Compressor) and 1 W10836706 (Evaporator) and 1 WPW10143759 (UV drier) and 1 W11506635 (Access valve)"
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FH02
Near Austin, TX 78717
Kimo
Job Details:
05/01/2023
"Arrived onsite for a rang with a upper oven that it not working in bake. Upon inspection I found that the bake burner would not ignite. ordrng 1 WPW10324738 (IGNTR-OVEN) and 1 WPW10546238 (VALVE-GAS)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Austin, TX 78734
Luis
Job Details:
05/01/2023
"Arrived on site for no ice and ice build up in freezer. Found icebox fan not running,ran diagnostics ice box fan not powering on,ran defrost heater in freezer heater powered on diagnosed unit will need a new ice box fan will also order harness incase needed estimate is. ordrng 1 W11407678 (Ice box fan) and 1 W11614809 (Harness)"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near San Marcos, TX 78666
Andrey
Job Details:
05/01/2023
"Arrived on site to test unit for lo flo error code, tested unit found leaking cold valve, customer stated that drum fills up on its own and he has to drain the unit daily, due to hard water in the area valves are calcified,
We serviced a
JENN-AIR OVEN
Model JMW3430IL03
Near Austin, TX 78732
Vincent
Job Details:
05/01/2023
"Arrived on site for wall oven, inspected unit and work area. Customers complaint was wall oven with error code F2E1. Powered unit back on from the breaker to confirm and I did find that error code stored. Unit will need a new UI CONSOLE to resolve the problem. ordrng 1 W11449431 (Console)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near New Braunfels, TX 78130
Andrey
Job Details:
05/01/2023
"Arrived on site to replace previously diagnosed ice maker and reservoir, replaced parts and tested, unit is now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL OVEN
Model koce500ess05
Near Lakeway, TX 78738
Leonardo
Job Details:
05/01/2023
Arrived on site to test unit for broiler not working. Test unit and broiler working as designed at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model Wrf5356mbm00
Near Marble Falls, TX 78654
Lou
Job Details:
05/01/2023
"Arrived on site to inspect refrigerator ice maker arm not going up and turning ice maker off. Upon further inspection, I found the ice maker on/off arm hanging down. I reattached the arm and tested. Unit is operating as designed No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Temple, TX 76501
Tyler
Job Details:
05/01/2023
Arrived on site for refrigerator leaking water. Upon arrival confirmed complaint and found housing to filter not sealing properly and leaking water. I made repairs. Found unit no longer leaking and dispensing water as designed. Call complete
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS25ECMS00
Near Johnson City, TX 78636
Andrew
Job Details:
05/01/2023
8115-Arrived on site to test unit for not cooling. Found blue wire to start device worked its way out of molex connection. Installed new spade connection and secured into molex connection. Unit now working as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS00
Near Austin, TX 78738
Luis
Job Details:
05/01/2023
"Arrived on site for no ice and water leaking. Found obstruction in drain tube in compressor compartment,removed drain tube cleared obstruction. Found broken wires at freezer door hinge,repaired wires tested icemaker harvest tes5 passed ran fill test passed.