Service History 279 - Appliance Express

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHV01

Near Copperas Cove, TX 76522

Tyler

Job Details: 07/04/2022

Arrived on site for refrigerator making clicking sounds and not turning on. Upon arrival confirmed issue. After further testing I found start device failing. Replace device and reassembled and tested unit. Found all functions fully restored as designed with no failures. Informed customer to give unit 24 hrs to stabilize temps. Call complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM00

Near Copperas Cove, TX 76522

Tyler

Job Details: 07/04/2022

Arrived on site for refrigerator not making ice. Upon arrival confirmed issue. Found ice maker motor failing during harvest test. Found inlet valve still functioning as designed. Replaced ice maker and found unit could harvest and fill correctly. Instructed customer er to give unit 24 hrs minimum to fill bucket. Call complete

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Copperas Cove, TX 76522

Tyler

Job Details: 07/04/2022

Arrived on site for dryer not heating. Upon arrival confirmed issue. Found element and cutoff broken again. Reassembled unit with new element and cutoff. Tested rest of u it but found no failures. Found unit still has clogg in exhaust vent of home causing repeated failure with dryer. Instructed customer they need a proper dryer vent cleaning done. Call complete

We serviced a

WHIRLPOOL DISHWASHER

Model DU1055XTVB2

Near Copperas Cove, TX 76522

Tyler

Job Details: 07/04/2022

"Arrived on site for dishwasher Leaking. upon arrival confirmed complaint. After running multiple tests I found door gasket allowing water to pass through each lower ends of the door. Replaced gasket. Found leak had stopped as well as no leaks found under unit from sump, drain, or hoses. Call complete"

We serviced a

LG DRYER

Model DLG3401W

Near Cedar Park, TX 78613

David S

Job Details: 07/04/2022

Arrived on site for dryer not tumbling. I found the belt came off again. I replaced the belt with new. No charge to customer. I reassembled the unit and tested it. I found it working properly. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Cedar Park, TX 78613

David S

Job Details: 07/04/2022

"Arrived on site for ice maker not producing. I inspected the unit and work area. I found the wiring harness at the freezer door bad

We serviced a

WHIRLPOOL RANGE

Model WFG535S0LZ1

Near Cedar Park, TX 78613

David S

Job Details: 07/04/2022

"Arrived on site to install previous diagnose parts. I replaced the manifold, manifold cover and control panel. I reassembled the unit and tested it. It is now working as designed. Job complete."

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Cedar Park, TX 78613

David S

Job Details: 07/04/2022

Arrived on site to install previous diagnose parts. I gained access to the control and the lid latch. I installed both. I tested the unit and found it working properly. Job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near Cedar Park, TX 78613

David S

Job Details: 07/04/2022

"Arrived on site for dishwasher not cleaning dishes properly. I inspected the unit and work area I found fault codes f3e2 f3e1, owi faults. I replaced the owi sensor. I reassembled the unit. Job complete."

We serviced a

MAYTAG WASHER

Model MHW5630HC1

Near Austin, TX 78721

Joe Z

Job Details: 07/04/2022

Arrived onsite for WAS NOT SPINNING CLOTHES DRY - CODE KEY/LOCK MSG AND NOW WILL NOT DO ANYTHING . Upon arrival display reads LOC for locked panel. Unlocked panel and ran diagnostics. Found F5-E2 lock failure. Test unit and lock operates correctly. Ran auto test and drain and spin cycles. Unit is operating as designed. Customer had accidentally pressed the lock button for 3 seconds instead of start button. The 2 buttons are side by side. Instructed customer on how to lock and unlock panel. No leaks present at this time. Job complete

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Austin, TX 78724

Joe Z

Job Details: 07/04/2022

Arrived onsite to install previously diagnosed parts. However Found the hood fan blower was warped and rubbing against housing causing a loud fan on high speed and fan not turning while microwave is running.needed to replace hood fan motor. Replaced hood fan motor and test unit . Unit motor is now only making normal operating sounds and microwave now continues to heat. Tested unit several times with cup of water. Job complete

We serviced a

WHIRLPOOL RANGE

Model AER6303MFB2

Near Austin, TX 78724

Joe Z

Job Details: 07/04/2022

"Arrived The door seal doesn't hold the heat in on one side. Upon arrival,inspected unit and found the left door hinge failed. Need to replace hinge. Replaced hinge and door now closes completely. Job complete"

We serviced a

WHIRLPOOL DRYER

Model MEDC465HW0

Near Austin, TX 78747

Andrey

Job Details: 07/04/2022

"Arrived on site to replace previously diagnosed door switch, replaced switch, tested unit, unit now running as designed,job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Buda, TX 78610

Andrey

Job Details: 07/04/2022

"Arrived on site to test unit for door just falling open, tested unit found right hinges tension spring was not hooked on, secured spring, tested unit , unit now running as designed job complete"

We serviced a

SAMSUNG MICROWAVE

Model ME18H704SFG

Near Kyle, TX 78640

Andrey

Job Details: 07/04/2022

"Arrived on site to replace previously diagnosed control, replaced control unit now has power, testing unit found found high voltage engaging but not heating, hearing a hissing sound coming from diode or capacitor, asked customer what caused this issue, customer stated that a outlet has been shorting out causing lights to flicker in microwave and the it just completely shorted, the outlet issue has not been resolved and can have same issues for the unit when fixed, will need capacitor, magnetron and diode to fix unit but do not recommend proceeding with repair until the power/ voltage issue has been resolved, at this time job complete"

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near San Marcos, TX 78666

Andrey

Job Details: 07/04/2022

"Arrived on site to replace previously diagnosed tub ring, replaced tub ring, tested unit in high spin unit is running as designed, advised customer on proper loading procedures to prevent future issues, no leaks detected job complete"

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JW3

Near San Marcos, TX 78666

Andrey

Job Details: 07/04/2022

"Arrived on site to replace previously diagnosed control, replaced control, tested unit, unit is running as designed, job complete"

We serviced a

MAYTAG WASHER

Model MHW5100DC0

Near Belton, TX 76513

Gerry C

Job Details: 07/04/2022

"Arrived to inspect incorrect times. I found there were no stored errors and the unit passed service test mode. All settings showed a initial time of 14 min and changing settings caused the time to change to the correct value for the settings, but when the dial was turned, they all defaulted back to the 14 min. I cycled the power off and then back on and the issue immediately resolved. I advised the CX to cycle power if the issue returns and to contact the MFG if it returns repeatedly. No leaks observed during service.

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HB1

Near Temple, TX 76502

Gerry C

Job Details: 07/04/2022

Arrived to inspect burner temperature issue. I found the infinite switch would not operate correctly and there were visible burnt spots. I removed and replaced the infinite switch and tested. Operational test good.

We serviced a

MAYTAG DRYER

Model MEDP576KW0

Near San Marcos, TX 78666

Andrey

Job Details: 07/04/2022

"Arrived on site to test unit for not turning on, tested unit found shorted thermal fuse, replaced fuse, tested unit, u it now running as designed advised customer to clear out vent from any restrictions,

We serviced a

KITCHENAID OVEN

Model KSGG700ESS1

Near Jarrell, TX 76537

Gerry C

Job Details: 07/04/2022

"Arrived to inspect heating issue. The CX and prior history led me to believe that there was an issue with subsequent heating, after initial preheat. During testing I noted the unit would pulse up to five times before ignition would occur, and then there was an over-lean condition and loud combustion. The flame tube had the appearance of incomplete burn, denoting lean fuel to air ratio. I found the air shutter set too far open and after adjusting, the flame was at acceptable levels and ignition occurred every time at the first, or only a few times at the second ignition attempt. I tested at 350 and all cycle ignitions were flawless, until the chassis heated up: 460, 366, 411, 384, 408, 386, 410 and then fell off completely. I inspected the DSI board and found a failed joint at the spark transformer and corrected. Second testing at 350, after removing a 30+ offset, was: 433, 336, 371, 338, 388, 341, 389, 340, 387, 341, 385, stabilized average was 364 and I induced a -10F offset. The unit heated and cycled as designed after the repair and did not fail again.

We serviced a

WHIRLPOOL RANGE

Model KCGS956ESS02

Near Georgetown, TX 78633

Vincent

Job Details: 07/04/2022

"Arrived on site for cooktop, inspected unit and work area. CX complaint was middle burner was sputtering. I tested the burner and saw it doing exactly what CX said. I then removed the burner and found debris under the caps that can cause those issues. I advised CX to keep any debris from there. Reassembled the burner and tested unit is operating as normal. No leaks observed during service job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFI2568AES

Near Georgetown, TX 78633

Vincent

Job Details: 07/04/2022

"Arrived on site for icemaker, inspected unit and work area. Tested icemaker and found no problems, tested auger motor working good. There was a full batch of ice in the bin. Its possible that its getting clump up and CX is not waiting long enough to break it apart and dispense ice. Unit is operating as designed. No leaks observed during service. Job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model GZ25FSRXYY2

Near Georgetown, TX 78628

Vincent

Job Details: 07/04/2022

"Arrived on site to install previously diagnosed parts. Installed icemaker . Filter hear reservoir. Tested unit and its now operating as designed. No leaks observed during service job completed."

We serviced a

WHIRLPOOL DRYER

Model MED5500FW

Near Austin, TX 78728

Cliff

Job Details: 07/04/2022

Arrived on site to diagnose a dryer that is making unusual noise. Found lint accumulated in blower wheel causing abnormal vibration. Cleaned blower and tested unit. Found all is functioning properly at this time.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SDZ0

Near Austin, TX 78728

Cliff

Job Details: 07/04/2022

Arrived on site to diagnose a dishwasher that is not cycling properly. Tested unit and found pump not fully plugged into control. Rewired unit properly and all is working properly at this time. No leaks were found at time of service

We serviced a

KITCHENAID DISHWASHER

Model KUDS30FXSS8

Near Austin, TX 78732

Kevin

Job Details: 07/04/2022

"Arrived on site and found standing water in tub, drain pump is running but not removing water. Remove water with vacuum and inspected drain pump and found impeller has sheared off of shaft. Discussed correct detergent usage, wash and dry expectations, and added high drain loop, job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model ADB1400AGW

Near Austin, TX 78736

Kevin

Job Details: 07/04/2022

"Arrived on site and inspected dishwasher and found Tenant is experiencing aroma from dishwasher interior, inspected drain and found no high drain loop installed. After correcting ran a diagnostic cycle and dishwasher is operating properly and draining properly

We serviced a

WHIRLPOOL DRYER

Model WED5100HW1

Near Austin, TX 78748

Kevin

Job Details: 07/04/2022

"Arrived on site and inspected dryer and found heating element has failed. Vent to the exterior is showing blocked/clogged on airflow meter. Replaced heating element and recommended to homeowner that vent to the exterior of the home be cleaned/cleared by a service. Dryer vent should not be connected until this is done, job complete"

We serviced a

WHIRLPOOL DRYER

Model GEW9200LW0

Near Kyle, TX 78640

Kevin

Job Details: 07/04/2022

"Arrived on site and Replaced rebuilt control board, took one picture and a short video of dryer heating properly now, recommended to homeowner that vented exterior be inspected for any restriction that may cause the dryer to overheat. job complete"

We serviced a

GE DISHWASHER

Model PDW7880N10SS

Near Round Rock, TX 78681

Cliff

Job Details: 07/04/2022

Arrived on site to diagnose a dishwasher that is not cleaning properly. Tested all parts and components and found no failures to unit at this time. Advised customer on findings and best cycles and options for best performance. No leaks were found at time of service.

We serviced a

WHIRLPOOL WASHER

Model WDF330PAHB4

Near San Marcos, TX 78666

Andrew

Job Details: 07/04/2022

Arrived on site to test unit for not responding. Found no issues with unit. Put unit into diagnostics immediately after verifying nothing underneath float switch. Unit responded properly and no stored error codes. Ran full diagnostics twice with no issues. No leaks detected. Job complete.

We serviced a

WHIRLPOOL DRYER

Model WGD4850HW1

Near San Marcos, TX 78666

Andrew

Job Details: 07/04/2022

"Arrived on site to replace previously diagnosed igniter. Replaced igniter, tested unit, unit now working as designed. No leaks detected. Job complete."

We serviced a

JENN-AIR DISHWASHER

Model JDB3200AWS4

Near New Braunfels, TX 78132

Andrew

Job Details: 07/04/2022

"Arrived on site to replace console from previous diagnosis. Verified console was needed and replaced. Tested unit, unit now working as designed. Advised customer on running cleaning cycle to remove build up. No leaks detected. Job complete.

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JW3

Near New Braunfels, TX 78130

Andrew

Job Details: 07/04/2022

"Arrived on site to test unit for door gasket falling. Replaced door gasket, tested unit to 350 and 400, unit working as designed. Customer was using hanging thermometer. Advised against using hanging thermometer as stated in owners manual. Unable to keep up with temp fluctuations. Advised customer on calibration as well. Job complete."

We serviced a

WHIRLPOOL WASHER

Model CHW9150GW0

Near New Braunfels, TX 78130

Andrew

Job Details: 07/04/2022

"Arrived on site to test unit for excessive times displayed. Found the system somehow changed from coin to CC. Reset system, tested unit, unit working as designed. No leaks detected. Job complete.

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near New Braunfels, TX 78130

Andrew

Job Details: 07/04/2022

Arrived on site to test unit for not responding. Found control receiving voltage but not responding. Tub was full of wet clothes and water. Console not receiving voltage. Gearcase starting to leak.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIDM01

Near New Braunfels, TX 78132

Andrew

Job Details: 07/04/2022

"Arrived on site to replace diffuser and icemaker from previous diagnosis. Verified parts were needed. Replaced parts, tested unit, unit now working as designed. No leaks detected. Job complete."

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC0

Near Austin, TX 78703

Kevin

Job Details: 07/04/2022

"Arrived on site and inspected washer and found cold water only is hooked up to a reverse osmosis system. Found water is sputtering, sent a short video to KB/service management. If reverse osmosis system is bypassed water flow is good. Also after running test 51 found error code F7E9 Inspected gearcase assembly and found it is beginning to leak oil a new gearcase will be needed to correct issue; ordrng 1 W10752283 (Washplate) and 1 W11393685 (Gearcase) and 1 W10734521 (Slider) and 1 W10754158 (Stator) and 1 W10754161 (Rotor)"

We serviced a

WHIRLPOOL RANGE

Model WEG745H0FS1

Near Georgetown, TX 78626

Lou

Job Details: 07/04/2022

"Arrived on site to inspect range oven temps and cooktop center burner. Upon further inspection, using my multimeter, I placed my thermal lead in the middle of the center rack and tested temps on Bake at 350 degrees. My preheat temp was 391. Next three readings never got below 360 degrees. Stopped testing and found the unit had been calibrated +5 degrees. Recalibrated to 0 and retested and temps never got below 359 degrees. I found the unit sensor needs to be replaced. I inspected the center burner and found grease/oil around the front the burner head. I disassembled the burner head and cap,and found oil in between the head and cap. Cleaned the burner and reassembled and tested. All burners are operating as designed. I am ordering the oven sensor and scheduled return service for 07/15/22. Bake ignitor will need to be inspected upon return service. I was unable to check it after testing due to it being too hot. No gas leaks detected during service.; ordrng 1 W10833885 (Sensor)"

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JS1

Near Leander, TX 78641

Lou

Job Details: 07/04/2022

"Arrived on site to inspect range oven temps. Upon further inspection, I tested temps using my multimeter. I placed the thermal lead in the middle of the center rack and tested temps on Bake at 350 degrees. My preheat temp was 411. Next five readings were 342, 383, 343, 367, 342 for an average temp of 355.4 degrees. During testing I found the door gasket not sealing properly on left side as there was smoke coming out the door area on the left side from burning food residue. Also found the left hinge (non-spring) was squeaking badly when opening and closing the door. I test3d the cooktop burners and all are operating as designed. I am ordering the left hinge (passive) and door gasket and scheduled return service for 07/12/22. No gas leaks detected during service.; ordrng 1 WPW10658354 (Door gasket) and 1 WPW10299227 (Hinge-passive)"

We serviced a

LG WASHER

Model WM8000HVA

Near Austin, TX 78731

Kevin

Job Details: 07/04/2022

"Arrived on site and inspected washer and found standing water in tub. Set washer in a diagnostic cycle and drain pump is running but not removing water. Sent a short video to KB/service management. Removed water with vacuum and inspected drain catch and did not find any debris.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Georgetown, TX 78628

Vincent

Job Details: 07/04/2022

"Arrived on site for dishwasher, inspected unit and work area. Set unit in diagnostics and found no stored error codes. I then removed kick plate and attached my multimeter to test amp draw and it was in range not in range it started about 7amps and drop fast to about 3.2amps. I then ran a test cycle and unit passed on all test. At this moment the only thing I see wrong with unit is the element.Office will call CX when parts are available. No leaks observed during service; ordrng 1 W10518394 (Element)"

We serviced a

JENN-AIR MICROWAVE

Model JMW2430DS02

Near Georgetown, TX 78628

Vincent

Job Details: 07/04/2022

"Arrived on site for Jenn-Air microwave/oven, inspected unit and work area. CX explained they had a power outage recently and the oven stopped working and had error codes F2E1. I was unable to test unit and the touch screen was unresponsive

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFM01

Near Austin, TX 78751

Joe Z

Job Details: 07/04/2022

"Arrived onsite for NOT COOLING PROPERLY--FREEZER IS FINE BUT FRIDGE IS COMING AND GOING--NOT STAYING COOL, CAN HEAR it running and it making a humming --no ice build up in fridge but ice build in freeze. Upon arrival inspected unit and found lots of frost on evaporator panel. Ran diagnostics and forced heater and could not find it energizing. Cleared all the frost from evaporator panel and removed panel. The entire evaporator , fan , and harness is completely covered with 4 inches of solid ice. Uploaded pics on SD. Cleared just enough ice to get to heater. There is zero volts to heater. Ohmed heater and resistance is 38. Quoting customer for control, heater , harness and thermistors , Need customer to unplug unit for at least 48 hours with freezer door open and towels around floor. Office to reschedule. ; ordrng 1 W11551368 (Harness)"

We serviced a

KENMORE REFRIGERATOR

Model 106.5177951

Near Salado, TX 76571

Gerry C

Job Details: 07/04/2022

"Arrived to instal previously diagnosed and ordered parts. I found the part, Door Cam, Lower was incorrect and will require research to obtain. The other Door Cam was correct, but could not be installed without causing damage to it. The CX advised the that the unit defrosted as recommended, but the was never any airflow. I found the RC evaporator fan had failed and I replaced the assembly and tested. The unit resumed normal operation, but we will need to return for the door closures. No leaks observed during service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Georgetown, TX 78628

Vincent

Job Details: 07/04/2022

"Arrived on site for icemaker, inspected unit and tested icemaker and found air in the lines and also found no ice bucket. I will order bucket . No leaks observed during service job completed.; ordrng 1 WPW10347093 (Ice bucket)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKV0

Near New Braunfels, TX 78130

Andrew

Job Details: 07/04/2022

Arrived on site to test unit for not responding. Found console is damaged and not responding. Recommend replacing console. Unable to run full diagnostics as unit is not responsive. Office to reschedule. ; ordrng 1 W11460908 (Console) and 1 W11460962 (UI) and 1 W11462458 (Control)

We serviced a

KITCHENAID MICROWAVE

Model KMHC319ESS5

Near New Braunfels, TX 78130

Andrew

Job Details: 07/04/2022

"Arrived on site to test unit for not heating. Found unit running but high voltage components not engaging. Recommend replacing mag, cap, diode and vent motor. Office to reschedule. ; ordrng 1 W11613599 (Motor)"

We serviced a

SAMSUNG REFRIGERATOR

Model RF260BEAEBC/AA

Near Round Rock, TX 78681

Vincent

Job Details: 07/02/2022

"Arrived on site for Samsung refrigerator, inspected unit and work area. Tested icemaker and icemaker was functioning properly but when it would call for water the valve would do some sputtering noises and cause it to vibration and loud noise; ordrng 1 Unknown (Parts research) and 1 DA97-12663A (Valve housing /filter head)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT720PADM3

Near Cedar Park, TX 78613

David S

Job Details: 07/02/2022

"Arrived on site for dishwasher not cleaning the dishes. I inspected the unit and work area. I found fault code F7e1 no heat, in diagnostics. I ran a diagnostics cycle and found the unit filling with water but not pumping. I quoted customer for the sump and motor. I installed the new sump and motor. I reassembled the unit and tested it. It is now working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSF705HPS01

Near Leander, TX 78641

David S

Job Details: 07/02/2022

"Arrived on site to install previous diagnose parts. I gained access to the control and UI, I replaced both with new. I replaced the freezer harness, and defrosted the ice. I read the unit. It is now working as designed. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Leander, TX 78641

David S

Job Details: 07/02/2022

"Arrived on site for fridge door gasket leaking. I inspected the unit and work area. I found the fridge door panels separating causing the door to leak air into the fridge, and allowing it to build condensation. I am ordering the rc door to complete the repair. The office will reschedule when we have eta on the part.; ordrng 1 LW11258450 (Rc door ss) and 1 W11223753 (Name tag)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS03

Near Leander, TX 78641

David S

Job Details: 07/02/2022

Arrived on site for fridge having no power. I inspected the unit and work area. I verified proper voltage to the unit. I found the hv control receiving voltage but not sending any out. I swapped in a test Orion board and still found the unit not powering on. I quoted the customer for the hv control.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Cedar Park, TX 78613

David S

Job Details: 07/02/2022

"Arrived on site for fridge not cooling. I inspected the unit and work area. I found the unit not going through defrost properly. I gained access to the control and tested the thermistors and defrost element, I found all in range and working. I am ordering the control box to complete the repair. The office will reschedule when we have eta on the part.; ordrng 1 W11546690 (Control box)"

We serviced a

WHIRLPOOL RANGE

Model KSGG700ESS2

Near Liberty Hill, TX 78642

Lou

Job Details: 07/02/2022

"Arrived on site to inspect range tripping the breaker. Upon further inspection, the customer advised that they plugged the unit into a different GFCI outlet with GFCI breaker and the unit continued to trip the breaker. I inspected the ignitor and it was good. I inspected the harness to the ignitor and gas valve and they are good. I tested the cooktop burners and all are operating as designed. I plugged the unit into a non GFCI outlet with AFCI breaker and tested the unit. Customer advised that the unit would trip once the oven reached preheat temps approximately 15 mins afterwards. I tested on Bake at 350 degrees and once the unit reached preheat temps at 12:22, I monitored the temps and fluctuation and approximately 32 mins after preheat, the unit continued to operate as designed. I recommended that the customer replace the GFCI breaker due to it getting weak. No gas leaks detected during service, job completed."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Liberty Hill, TX 78642

Lou

Job Details: 07/02/2022

"Arrived on site to inspect washer noises. Upon further inspection, the customer advised they found plastic pieces inside the basket basket has been moving all over the place. I moved the basket and found the basket shaft welds have broken. I removed the agitator and found the welds were in fact broken and the basket is not secured. I attempted to remove the spanner nut but it would not come off. I tilted the unit back and found all components underneath are good. I advised the customer of my findings. Unable to fully test the unit, I am ordering the outer tub, basket, drive hub, spanner nut, tub ring, suspension rods and will return with all prescreened parts. Also ordering a CNOTE-2 HOUR JOB. Unit left unplugged with water source turned off. No leaks observed during service, office to schedule return service. ; ordrng 1 WPW10531289 (Tub ring) and 1 WP21366 (Spanner nut) and 1 W10554251 (Basket) and 1 WP389140 (Drive block) and 1 W10371566 (Tub) and 1 W10780045 (Suspension rods) and 1 CNOTE (2 HOUR JOB)"

We serviced a

FRIGIDAIRE DISHWASHER

Model FFCD2413US2A

Near Georgetown, TX 78628

Lou

Job Details: 07/02/2022

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the motor and tested. Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH78019HZ05

Near Georgetown, TX 78628

Lou

Job Details: 07/02/2022

"Arrived on site to inspect microwave not working. Upon further inspection, I found the unit display on with no time showing. Customer advised that the unit is creating a lot of oil/grease at the top and on the cabinets. I tested the unit and it is heating properly. I removed the center cover and found the damper not sealed properly allowing airflow to the front of the unit. Using foil tape, I sealed off the damper and re-installed the cover and retested. Unit is operating as designed. I explained to the customer that using foods that create a lot of grease will collect on the top of the unit and cabinets above unless they keep the unit vent screens clean and made recommendations for use and care. Job completed."

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Georgetown, TX 78628

Lou

Job Details: 07/02/2022

"Arrived on site to install previously diagnosed and ordered part. Due to the main control failure, I removed and replaced the control and tested. Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM00

Near Georgetown, TX 78633

Gerry C

Job Details: 07/02/2022

"Arrived to instal previously diagnosed and ordered part. I removed and replaced the failed ice maker and tested. The unit operated as designed and filled to the correct level. Operational test good, no leaks observed during service

We serviced a

MAYTAG MICROWAVE

Model MMV4205DS1

Near Georgetown, TX 78633

Gerry C

Job Details: 07/02/2022

"Arrived to inspect no heat. I found and verified line VAC to the transformer primary, but the unit would not heat. I removed and replaced the magnetron (covered by mfg warranty) and diode and tested. The capacitor tested at 1.05uF. The unit heated as designed.

We serviced a

LG WASHER

Model WM2650HWA

Near Georgetown, TX 78633

Gerry C

Job Details: 07/02/2022

"Arrived to inspect washer noise. I found the issue was the main section of the cold water valve was hammering and will require replacement. I removed debris fro the pump assembly and tested. Office to order valve assembly. No leaks observed during service; ordrng 1 5220FR2075L (Cold Valve Assy)"

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0AS03

Near Georgetown, TX 78628

Vincent

Job Details: 07/02/2022

"Arrived on site for oven, inspected unit and work area. Found unit with no power. CX also stated fan sounded weak. I inspected unit and found thermal fuse blown. I proceeded with repairs and tested fan and it was stuck. I installed new parts and tested unit is now operating as designed. Job completed."

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near San Marcos, TX 78666

Andrey

Job Details: 07/02/2022

"Arrived on site to test unit for wet clothes at the end of cycle, tested unit found shift actuator not shifting, replaced part tested unit, all components are now running good, unit is working as designed, no leaks detected job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Austin, TX 78717

David S

Job Details: 07/02/2022

"Arrived on site for dishwasher leaking. I inspected the unit and work area. I tested the unit and found it leaking from to door. I found water being pushed forward out the front lip. I inspected the lower spray arm and found one side of it split, causing it to spray incorrectly.

We serviced a

JENN-AIR RANGE

Model JDRP548WP03

Near Georgetown, TX 78628

Vincent

Job Details: 07/02/2022

"Arrived on site for range oven not working. Inspected unit and work area. Tested burners and they are all working. Touch screen has power but its blank and unresponsive. CX explained they had a power outage and after power came back on unit screen stoped working. Im ordering the main power supply board, Screen UI and return with main control; ordrng 1 WPW10464534 (UI) and 1 WPW10145531 (Power supply)"

We serviced a

WHIRLPOOL ICE MACHINE

Model KUIX535HPS00

Near Georgetown, TX 78628

Vincent

Job Details: 07/02/2022

Arrived on site for ice machine inspected unit and work area. I set unit in diagnostics and found it filling correctly but not recirculating the water trough the evaporator plate. Unit will need a new recirculating water pump. Office to order parts and reschedule to return. No leaks where observed during service.; ordrng 2 W11542867 (Recirculating pump)s

We serviced a

MAYTAG DISHWASHER

Model MDB8989SHW0

Near San Marcos, TX 78666

Andrey

Job Details: 07/02/2022

"Arrived on site to test unit for no power , tested unit found 120VAC going to control but not sending any to UI and drain pump shorted, replaced control and pump powered unit on and found that pump is not engaging, took Resistance readings on the harness and it checked out to be good, control is not sending voltage to the pump, will new control to fix issue, ordering part, office to reschedule ; ordrng 1 W11225084 (Control)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near New Braunfels, TX 78132

Andrey

Job Details: 07/02/2022

"Arrived on site to test unit for no cool, tested unit found compressor making a very loud buzzing noise pulls 22 amps, locks up and shuts down after 5 seconds, will need a new compressor to fix issue, unit to be checked for possible leaks, ordering compressor, evaporator, access valve,dryer, nitrogen, R-600 kit and LOK RING kit,office to reschedule ; ordrng 1 W11574734 (Compressor) and 1 W11598434 (Evaporator FC) and 1 W11506620 (8NKAL00 (Suction Line to Evaporator)) and 1 W11504450 (4/1.8 NR MS 00 (Capillary Tube to Evaporator)) and 1 W11504431 (7/5NRMS00 (Compressor to Condenser)) and 1 W11504415 (8.5/8 NR MS 00 (Suction Tube to Compressor)) and 1 W11506621 (6NKMS00 Charging Tube to Compressor) and 1 W11506635 (Tube, Charging (1/4' w/ Schrader Valve)) and 2 W11506635 (Access valve)s and 1 Wpw10143759 (UV filter dryer) and 1 Nitrogen (Nitrogen) and 1 R-600kit (R-600 kit) and 1 LOKring (LOK ring)"

We serviced a

WHIRLPOOL DRYER

Model WED6620HW2

Near New Braunfels, TX 78130

Andrey

Job Details: 07/02/2022

"Arrived on site to test unit for taking to long to dry clothes, tested unit found restricted ventilation, customer has not cleaned vent in 3 years, provided customer with dryer vent wizard number, unit is heating and all components tested good, advised customer not to use dryer until the vent has been cleared to prevent damage to unit, job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF320PADB3

Near Georgetown, TX 78633

Gerry C

Job Details: 07/02/2022

"Arrived to inspect no spraying. I entered service test mode and found 4-3 stored. I entered the automatic test mode portion of the cycle and the unit filled, circulated and I interrupted it to close the detergent door. Upon main door closure, the circulation did not start up, but the detergent door opened. I found the motor tested ok, but there was a constant 111 VAC anytime the pilot relay was activated and when the unit should have ran the circulation pump, the voltage jumped to 118VAC. Secondary testing revealed the pump drew 1.14 amps initially and then at any pause after, when re-energized, the amperage would momentarily jump to .5+ and then decline, indicating the inability of the control to supply the correct power. Further testing showed the voltage to drop out completely and the motor showed 7.6 ohms, within mfg specs. No leaks observed during service. Please contact the CX if there are any cancellations and we can get back earlier.; ordrng 1 W10906425 (Control)"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FGRU19F6QFD

Near Georgetown, TX 78628

Gerry C

Job Details: 07/02/2022

"Arrived to inspect over-cooling. I measured the internal tempaerturn and found it near the expected temp, but the unit had been opened by the CX several times prior to my arrival. I accessed the temperature sensor and compared its readings to K-type thermistor, placed under the sensor and found the resistance at the control reading 22.35Kohm (45.5F) at 53F (18.35Kohm) with the expected temp and resistance within parenthesis. The unit should actually be too warm with the error. I verified all wiring and airflow and discussed the issue with the CX. They elected to hold off on the thermistor and will set the temperature up to get it to the proper internal temp to stop freezing. The unit does not have an offset and cannot be adjusted. I leveled and squared the chassis. No leaks observed during service.

We serviced a

WHIRLPOOL RANGE

Model WGG745S0FS02

Near Lockhart, TX 78644

Andrey

Job Details: 07/02/2022

"Arrived on site to replace previously diagnosed oven sensors and control, replaced parts tested unit, unit now running as designed, no leaks detected job complete"

We serviced a

MAYTAG DRYER

Model MED5100DW0

Near New Braunfels, TX 78130

Andrey

Job Details: 07/02/2022

"Arrived on site to test unit for not drying and burning smell, tested unit found heating element is heating, took vent test and found a complete restriction, unplugged unit from wall and vent passed, advised customer not to run ran until ventilation restriction has been removed, took unit apart and found a lot of lint buildup catching fire on the element, vacuumed all lint out

We serviced a

WHIRLPOOL RANGE

Model ACR4303MFS5

Near New Braunfels, TX 78130

Andrey

Job Details: 07/02/2022

"Arrived on site to test unit for front left burner not heating, tested unit found shorted infinite switch, replaced switch tested unit, unit now running as designed, job complete"

We serviced a

WHIRLPOOL DRYER

Model NED4655EW1

Near San Marcos, TX 78666

Andrey

Job Details: 07/02/2022

"Arrived on site to test unit for not drying clothes, tested unit found vent restriction,customer stated it was just cleaned but unplugged unit from wall and vent is good, provided customer with dryer vent wizard number, do not recommend running dryer until ventilation has been resolveD

We serviced a

WHIRLPOOL MICROWAVE

Model KOCE500ESS08

Near Hutto, TX 78634

Vincent

Job Details: 07/02/2022

"Arrived on site for microwave, inspected unit and work area. CX complaint was turn table not working. Found turn table to be off. I witch turn table to the on position and its working. Unit is operating as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Round Rock, TX 78681

Vincent

Job Details: 07/02/2022

Arrived on site to install previously diagnosed parts. Inspected unit and work area. I installed new UI control and tested. Unit is now operating as designed. No leaks observed during service. Job completed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Canyon Lake, TX 78132

Andrew

Job Details: 07/01/2022

"Arrived on site to test unit for loose handle and insulation coming out from bottom. Tightened handle and tucked away insulation from kick plate not being installed properly. Adjusted kickplate, tested unit, unit now working as designed. No leaks detected. Job complete."

We serviced a

WHIRLPOOL ICE MACHINE

Model KUID508HPS01

Near Austin, TX 78734

Justin

Job Details: 07/01/2022

Arrived on site to install previously diagnosed parts. I installed the external drain pump and then tested the unit. The unit is now working as designed. No leaks observed at the time of service. Call complete.

We serviced a

WHIRLPOOL DRYER

Model WED8740DW0

Near Leander, TX 78641

Kimo

Job Details: 07/01/2022

Arrived onsite for a dryer that is making high pitched noise when running. Upon inspection I found that the tensioner pulley was seized. Clean unit and installed rebuild kit and tested unit and found unit operating as designed job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM05

Near Leander, TX 78641

Kimo

Job Details: 07/01/2022

Arrived onsite to install previously diagnosed parts. Upon arrival I installed new ui and control and tested unit and found unit operating as designed. Job complete

We serviced a

WHIRLPOOL OVEN

Model WOS31ES0JS00

Near Leander, TX 78641

Kimo

Job Details: 07/01/2022

Arrived onsite for wall oven not heating properly. Upon arrival i took 3 sets of temps and averaged them out and found the average temp to me 357.5 see pix. Unit operating as designed. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Dripping Springs, TX 78620

Luis

Job Details: 07/01/2022

"Arrived on site for loud noise. Power cycled unit loud noise from damper,replaced defective damper control"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ01

Near Morgan, TX 76671

Jonathan M

Job Details: 07/01/2022

Arrived on site for a refrigerator that is not cooling either section. Inspected unit and work area. Confirm customers complaint and found the compressor not running. Found 7.34 DC volts going to the inverter but the compressor never attempting to turn on. Also confirmed 120 V going to the inverter as well. I replaced the inverter and tested the unit. The compressor began to pick on and pool as designed. Let the unit run for 10 minutes and verified heat through the condenser line coming back to the compressor. Advised customer to give the unit 24 to 48 hours to cool. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Waco, TX 76705

Jonathan M

Job Details: 07/01/2022

Arrived on site for a refrigerator that is not cooling either section. Inspected unit and work area. Confirmed the customers complaint and found in the compressor not even trying to start. Inspected unit compressor area and found the start device connector not seated properly. Connected the connector and immediately the compressor began to run and cool as designed. Waited for the unit to shut down for 10 minutes and found the unit still working. Advise a customer to keep an eye on the unit and the unit is working as designed. Call complete.

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS00

Near Liberty Hill, TX 78642

Vincent

Job Details: 07/01/2022

"Arrived on site for range, inspected unit and work area. CX complaint was unit flame is not adjustable. I used my special tool to regulate the gas flow on all burners. Unit is now adjustable on flame hight and its operating as designed. No leaks observed during service. Job completed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Liberty Hill, TX 78642

Vincent

Job Details: 07/01/2022

"Arrived on site for refrigerator water flow issues. Inspected unit and work area. Called techline and spoke with Joel SR#7733833981 and I explained the situation and informed me to remove the water pressure regulator and test unit, unit has better water pressure without the regulator and the original hose that was installed. Techline instructed me unit cant have a regulator if house has a water filtration system witch CX does have one. Techline instructed me to dispense water out of the unit and if it dispenses anywhere from 5.5oz to 9oz in 7.5 seconds unit is operating properly. I made CX aware of the situation. Unit is operating properly at this time. No leaks where observed during service. Job completed."

We serviced a

WHIRLPOOL FREEZER

Model WZF34X16DW06

Near Temple, TX 76502

Jonathan M

Job Details: 07/01/2022

Arrived on site for a freezer that is making a rattling noise in operation. Inspected unit and work area. Confirm the customers complaint and remove the back cover. Found the capillary tube vibrating against the dryer causing the issue. Separated the refrigerant lines and tested the unit. The NTM to work and operate as designed with no abnormal sounds present. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Temple, TX 76504

Jonathan M

Job Details: 07/01/2022

Arrived on site for a refrigerator that is freezing items in the refrigerator section. Inspected unit and work area. Confirmed customers complaint but found the refrigerator completely packed full of food and items pushed against the back wall causing an air flow restriction. He advised that things are freezing on the second shelf where multiple items were pushed against the back wall. I explain to the customer that airflow can cause this issue. Went over user care guide with the customer. Went ahead and checked the damper and found it opening and closing as designed. Remove the back cover for the control and check resistance through the thermistors. Found the refrigerator thermistor reading 5.27 k ohms (51?F) and the freezer thermistor showing 16.45 k ohms (11?F). Checked my temperature in my refrigerator and found it sitting at 52?F check the freezer and confirmed the 11?F. Advise the customer that the unit is working as designed and the airflow issue is the only thing that can be causing this at this point. The unit is working as designed. Call complete.

We serviced a

WHIRLPOOL ICE MACHINE

Model KUIX535HPS00

Near Temple, TX 76502

Jonathan M

Job Details: 07/01/2022

Arrived on site for an ice machine that has no power. Inspected unit and work area. Did confirm the customers complaint and attempted to move out the ice machine. Found the ice machine immediately turn on. Pulled the unit out and checked the external drain pump. Found the power cord to the unit that plugs into the external drain pump had backed out and was not making a good connection. Secured the connection and tested the unit. The unit began to work and operate as designed. Call complete.

We serviced a

SAMSUNG REFRIGERATOR

Model RFG297HDRS/XAA01

Near Killeen, TX 76542

Tyler

Job Details: 07/01/2022

Arrived on site for refrigerator needing previously diagnosed display control/cover. Upon arrival installed part. Reassembled and tested unit. Found dispenser fully functioning as designed. Call complete

We serviced a

GE REFRIGERATOR

Model GSS25IFPHWW

Near Driftwood, TX 78619

Luis

Job Details: 07/01/2022

"Arrived on site for unit not cooling correctly. Found middle divider extremely hot to the touch,removed evaporator cover unit running through a defrost heater working correctly,found condenser coils ok diagnosed a defective fan motor,found unit also powering on and off diagnosed unit will need a new fan motor,control and fan blade.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS01

Near Austin, TX 78739

Luis

Job Details: 07/01/2022

"Arrived on site for water leaking. Found no water in fresh food compartment,found frozen drain in freezer section,removed compressor cover found an obstruction in drain tube extension,defrosted drain from compressor compartment,installed a new drain tube.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near Austin, TX 78727

Wesley

Job Details: 07/01/2022

"Called techline for repeat low and slow production. Spoke with clif. Sr#7734020777 made check and found all base functions are within specifications. Found E5 error needed to be cleared to improve performance. Advised customer on repair. Cleared error and set up unit to produce, all checks good."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT705PAKZ0

Near Round Rock, TX 78681

Paul

Job Details: 07/01/2022

Arrived onsite for a dishwasher with a front door panel visibly broken. I found the console glue separating causing the touchpad to bubble up. I replaced the console and removed all the plastic from the front door panel. I ran diagnostics and the machine is working as designed. Call complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Georgetown, TX 78626

Paul

Job Details: 07/01/2022

Arrived onsite for a dishwasher with the door falling down when opened. I found both door hinge pads broken. I replaced the pads and the door works as designed. Use Authorization # W13ADR0DPL1. Call complete.

We serviced a

WHIRLPOOL OVEN

Model WFG550S0HZ2

Near Georgetown, TX 78626

Paul

Job Details: 07/01/2022

Arrived onsite for a range with the bake burner not lighting correctly to replace previous diagnosed parts. The customer stated the can hear the unit sparking and the gas coming out every time it will not lite. I tested the unit and found the bake ignitor a little warped so I replaced it. I found it sparking multiple times to light the burned so I adjusted the air shutter and was able to get it to lite on the first spark. I ran the unit up to 500 degrees and let the burner relight and it ignited the burner on the first spark. The unit is working as designed. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM02

Near Georgetown, TX 78626

Paul

Job Details: 07/01/2022

Arrived onsite for a refrigerator with slow and no ice production. I found the actual FC temp at 2 degrees. I forced a harvest and I found the icemaker heater not working. I replaced the icemaker and it went thru a harvest and filled. The unit is working as designed. There were no water leaks present at the time of service. Call complete. Authorization Number W13C4R0APL1 .