Near Johnson City, TX 78636
Brandon
Job Details: 07/30/2020
REFRIGERATOR KITCHENAID KSS048QMB01 "Arrived on site for customer complaint of unit not making ice, and UI control not working. Found UI control failed and emitter controls failed.Ordering controls and bringing back ice maker and valve.; ordrng 1 W10839424 (cntrl-elec)"
Near Austin, TX 78727
Wesley
Job Details: 07/30/2020
OVEN MAYTAG NA NA
Near Waco, TX 76705
Tyler
Job Details: 07/30/2020
WASHER WHIRLPOOL WTW7000DW0 Arrived on site for a washer that would not drain. After running diagnostics I found between six and seven different error codes only one of them related to the drain taking too long to pump out the water. All the rest are related to power failure issues such as power outages to the home and holding buttons down for too long on the keypad but there’s also another code that stated that the rotor had locked up at the bottom. Although I could get the lid lock to turn on the test machine during a regular cycle when it came to manual test in the diagnostic mode I could not get the control board and lid lock to function properly. I went ahead and tested the draining feature of the washer in the washer drained repeatedly on multiple test back to back at this point it was clear that there was some kind of software issue or hardware related issue with the main controls I replace that and once I did I was in able to reactivate the lid lock manually and get the washer
Near Austin, TX 78737
Luis
Job Details: 07/30/2020
REFRIGERATOR WHIRLPOOL GI7FVCXXY00 "Arrived on site for ice melting and cooling issue. Found ice melting in bin at time of visit unit cooling correctly,ran diagnostics thermistors passed,ran ice box no air flow from fan defective fan. Ordering control and ice box; ordrng 1 W10293764 (ICE BOX ) and 1 WPW10292583 (HARNESS)"
Near New Braunfels, TX 78130
Noah D
Job Details: 07/30/2020
WASHER WHIRLPOOL WTW5000DW1 "Arrived on site to inspect washer for not filling, upon inspection found no error codes and no issues with any components,Complete"
Near Round Rock, TX 78664
Kayman
Job Details: 07/30/2020
DISHWASHER KITCHENAID KDTE104ESS0 Arrived onsite for dishwasher not heating or cleaning. Upon inspection I found an error code for no heat. the sump and motor running but at the end of diagnostics the unit would not heat and was pulling incorrect amps for the heater to engage. I replaced the heater and the unit is working as designed. The customer also brought to my attention a broken wheel assembly I inspected and both need to be replaced. so I will need to order the assembly. (WPW10195417) wheel assembly x2..; ordrng 2 WPW10195417 (lower roller asm)s
Near Killeen, TX 76543
Al
Job Details: 07/30/2020
WASHER MAYTAG MVWX700XL1 Arrived to install previously ordered parts.Removed and replaced the motor and capacitor.Reassembled and unit tested as designed.All water lines were dry at the time of service.Customer satisfied.Job complete
Near Georgetown, TX 78633
Jonathan
Job Details: 07/30/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for refrigerator still not producing ice. Inspected unit and work area. Found ice maker turned off. Found ice frozen in ice maker. Attempted to measure temperature in ice container but customer had doors opened to remove food for service. Found temperature in ice container at 27°, not accurate. Measured in freezer at 13°. Checked ice level sensor and found reading empty container. Checked ice maker error codes and found E0 for none. Cycled ice maker and cubes dropped. Ran fill cycle and ice maker filled. Informed customer if unit still does not make ice and wants to remove food for service to do it the day beforehand so we can get accurate temperature reading. At time of service all tested good. No water leaks detected."
Near Austin, TX 78703
Luis
Job Details: 07/30/2020
REFRIGERATOR WHIRLPOOL WRS571CIDM01 "Arrived on site to install parts previously diagnosed. Installed a new compressor,evaporator and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good,checked frost pattern good unit cooling down correctly.
Near New Braunfels, TX 78132
Noah D
Job Details: 07/30/2020
REFRIGERATOR WHIRLPOOL GX5SHDXVQ02 "Arrived on site to inspect fridge for noises, upon inspection found everything working to specs and no noises present out of the ordinary, checked amp draw and temps in fridge, it got to 35 degrees, no issues found. Complete"
Near Leander, TX 78645
Lou
Job Details: 07/30/2020
REFRIGERATOR FRIGIDAIRE FFHB2750TS8 "Arrived on site to inspect refrigerator ice maker not making ice. Upon further inspection, customer advised that the ice maker is intermittent and only making a few cubes at a time when it works. I checked temps in the FC=9 degrees and in the ice maker housing=17 degrees. I tested the ice maker and it operated as designed and the tray was full of ice cubes. I disassembled the ice maker housing and found the IM evaporator frosted up. I tested the IM evap defrost and it operated as designed. I am ordering an air handler housing kit and will return with screened parts. No water leaks observed during service.; ordrng 1 5303918784 (air handler housin)"
Near Granite Shoals, TX 78654
James
Job Details: 07/30/2020
WASHER MAYTAG MVWC565FW2 Arrived on site and tested operation. Ran normal cycle and found water level too low. Verified pressure hose and valves. Ran calibration and tested again. Unit now filling to proper water levels. Customer asked it that was correct water level and how to get more water into wash cycle. Instructed customer to use bulky or power wash for more water during wash cycles but the levels are now filling to the correct height. Job complete
Near Kyle, TX 78640
Brandon
Job Details: 07/30/2020
DISHWASHER WHIRLPOOL WDF330PAHB2 "Arrived on site for customer complaint of unit not washing at all, found unit had a failed valve, I replaced valve, unit tested good."
Near Austin, TX 78744
Jacob
Job Details: 07/30/2020
REFRIGERATOR WHIRLPOOL WRS325SDHB01 Arrived onsite for unit over freezing in refrigerator. Looked at unit. Found that the diffuser in refrigerator was not closing as it should. Ordered part. Rescheduled with customer.; ordrng 1 W11317276 (diffuser)
Near Belton, TX 76513
Al
Job Details: 07/30/2020
RANGE WHIRLPOOL WFE550S0HZ1 Arrived to install previously ordered part.Removed and replaced the main harness.Reassembled and unit tested as designed.Customer satisfied.Job complete
Near Waco, TX 76706
Jonathan
Job Details: 07/30/2020
OVEN WHIRLPOOL MER6600FZ "Arrived on site for range that has a broken knob and their oven door won’t close. Inspected unit and work area. Found hinge broken on oven door as well as burner switch and knob completely broken off. Replaced hinges and tested unit. Unit opened and closed as designed. Call complete."
Near Austin, TX 78703
Jacob
Job Details: 07/30/2020
DISHWASHER KITCHENAID KDTE104DSS0 Arrived onsite to replace UI panel. Replaced UI panel. Tested unit. Unit test good. No leaks at this time. Job complete
Near Lorena, TX 76655
Jonathan
Job Details: 07/30/2020
REFRIGERATOR WHIRLPOOL KRFC704FPS01 "Arrived on site for a refrigerator that is not making enough ice. Inspected unit and work area. Placing it in service diagnostics and checked refrigerator thermistor, freezer thermistor, ice bin thermistor, evaporator fans, ice box fan, and icemaker harvest tests. All ran as designed. Took temperature in the freezer and refrigerator compartments. Found freezer at 1°F and eventually climbed to 6°F due to pulling the refrigerator section. And icebox at 2°F icebox was 3/4 of the way full and customer advised that it hadn’t been that high in a while. I called Techline and spoke to Ed SR# 7728451367. He advised that this unit has a very slow icemaker. And that you need both freezer and door icemakers running to have optimum icemaking conditions. He advised the issue seems like a consumption issue with the customers using more ice that it produces. If I was to make no repairs and unit is working as designed. Call complete."
Near Blanco, TX 78606
Brandon
Job Details: 07/30/2020
RANGE JENN-AIR JDRP430HL00 "Arrived on site for customer complaint of right rear burner flickering, found clog in orifices, I cleaned orifices, unit tested good."
Near Austin, TX 78728
Wesley
Job Details: 07/30/2020
WASHER WHIRLPOOL WFW5620HW2 Arrived onsite and replaced pressure switch which did not alleviate symptom. Went to replace the main control and discovered faulty wiring. Needing the harness to repair. Advised customer. All connectors are detached from new control. ; ordrng 1 W10919942 (HARNESS ) and 1 W11449075 (HARNESS)
Near Austin, TX 78725
Eman J.
Job Details: 07/30/2020
RANGE WHIRLPOOL WFE320M0ES0 Arrived onsite for damaged cook top. Tested system. Found cook top damaged. Ordering cook top W10245805. Part is a ex part. Office plz reschedule ; ordrng 1 AUTHO (AUTHO) and 1 W10245805 (cooktop)
Near Leander, TX 78641
Kayman
Job Details: 07/30/2020
REFRIGERATOR WHIRLPOOL WRS571CIDM01 Arrived onsite for refrigerator ice maker leaking or dropping water into the ice bin. Upon inspection I found a small crack in the ice tray causing water to immediately drip out once the fill valve is engaged. I replaced the ice maker and tested functions. All tested good and unit is now working as designed. No leaks or drips detected at time of service. Job complete.
Near Meadowlakes, TX 78654
James
Job Details: 07/30/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived on site and found dispenser door has fallen off. Installed new dispenser door and tested operation. Unit tests good. Job complete
Near Woodway, TX 76712
Tyler
Job Details: 07/30/2020
WASHER WHIRLPOOL WFW97HEDBD0 Arrived on site for washer that was making clicking noises and not allowing the door to lock properly. After running diagnostics I could not find any error codes but I did find that the Main control was sending the full amount of power To the door latch itself I ended up replacing the door latch and was able to test the machine the door now locks and the washer continues advancing to cycles just as it should but we will need to return with a user interface and possibly the Acu because there appears to be an issue with selecting cycles and it showing the exact time of how long the cycles will take. Office to reschedule after verifying when we can get parts; ordrng 1 W10433195 (console) and 1 W10750487 (panel-cntl) and 1 W11031839 (cntrl-elec)
Near Georgetown, TX 78628
Lou
Job Details: 07/30/2020
RANGE KITCHENAID KFDC506JSS00 "Arrived on site to inspect range noises. Upon further inspection, I placed the unit in diagnostics showing no error codes. Canceled diagnostics and tested the unit in bake mode at 225 degrees. Customer advised the unit makes a loud humming noise after they’re done with the oven. Once the oven reached 225, I could hear the cooling fan turn on, along with the convection fan. Once the convection fan turned off and the cooling fan remained on, I questioned the customer regarding the noise. They advised it was the noise (humming) they were hearing but a little louder and they said it stays on for a long time. I advised the customer that it was the cooling fan and it was normal. Also, the cooling fan will remain on until the unit gets to a certain temperature at which time it will shut off and the unit will cool on its own. No repairs needed at this time, unit is operating as designed. No gas leaks detected during service, job completed."
Near Copperas Cove, TX 76522
Cliff
Job Details: 07/30/2020
DRYER WHIRLPOOL WED49STBW0 Arrived on site to diagnose a dryer is not heating. Tested unit and found only have power at outlet. Advised homeowner on findings and they will need an electrician to complete repairs.
Near Dripping Springs, TX 78620
Robert
Job Details: 07/30/2020
REFRIGERATOR WHIRLPOOL WRT112CZJW00 "Arrived on job for complaints of not cooling. Found compressor running, evaporator motor working no frost pattern. Will need compressor and evaporator to complete. SS tech needed. ; ordrng 1 TJ90SF8404 (TUBE) and 1 W11368877 (EVAPORATOR ) and 1 W11370574 (COMPRESSOR ) and 1 WPW10143759 (dryer)"
Near Austin, TX 78757
Eman J.
Job Details: 07/30/2020
WINE COOLER WHIRLPOOL WUB50X24HV01 Arrived onsite for previous diagnosed parts. Handle was incorrect part. Requesting research on handle. ; ordrng 1 W11476530(BLACKSTAINLESS) (BLACK STAINLESS HANDLE)
Near San Marcos, TX 78666
Richard
Job Details: 07/30/2020
WASHER WHIRLPOOL WFW5620HW0
Near Temple, TX 76502
Tyler
Job Details: 07/30/2020
DISHWASHER KITCHENAID KUDE60FXSS4 Arrived on site for dishwasher repair of rack rail that broke off upper rack. After installing 2 tracks and 2 adjuster mounts unit is working as designed. No leaks before or after repair.
Near Kingsland, TX 78639
James
Job Details: 07/30/2020
ICE MACHINE KITCHENAID KUID508ESS2 Arrived on site and tested operation. Customer pointed out that the control housing was cracked where water filter installs on previous service visit. Instructed customer that I would take picture and show to service manager. Found water valve pulsing and reservoir not filling completely. Installed new valve and tested. Unit now filling properly but unit is making thin ice due to R/O system. Customer is going to bypass system to correct ice thickness and unit performance. Unit tests good. Job complete
Near Austin, TX 78748
Luis
Job Details: 07/30/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Arrived on site for water leaking from ice bin and fascia. Removed ice build up in ice bin and around icemaker adjusted gasket on ice door. Ran icemaker through a harvest passed,ran fill test passed no leaks"
Near Cedar Park, TX 78613
David
Job Details: 07/30/2020
COOKTOP KITCHENAID KCGS950ESS02 Arrived on site for cooktop that was always sparking when on. Tested and verified it is all switches. Replaced switch harness and retested. Unit is still sparking all the time. Attempted to replace spark module but did not have one with me. Ordering spark module and another harness in the event spark module does not resolve.. Placed on cancellation list.; ordrng 1 W10619016 (harns-wire) and 1 WPW10475150 (module-spk)
Near New Braunfels, TX 78132
Richard
Job Details: 07/30/2020
RANGE WHIRLPOOL WCG97US0HS00 Arrived onsite for the cooktop not working properly. During testing found that the cooktop is working to manufacture specs. Flames look good. Customer was concerned about all the ignitors turning on when you turn on one burner. I explained to the customer that it’s normal for all the ignitors to turn on when turning on one burner. Complete
Near Kingsland, TX 78639
James
Job Details: 07/30/2020
WASHER MAYTAG MVWB765FW3 Arrived on site and found pieces of agitator have broken off from item getting stuck. Found warped agitator to be the cause. Installed new agitator and tested operation. Unit tests good. Job complete
Near San Marcos, TX 78666
Richard
Job Details: 07/30/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite for the oven control panel jumping time and date ahead of the actual time. Will need to replace console . Ordering parts and office to schedule ; ordrng 1 W11296171 (console)
Near Buda, TX 78610
Robert
Job Details: 07/30/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Arrived on job for complaints of not making ice. Found icemaker rotation without bypass. No heater or calling for water. Will need icemaker to complete. ; ordrng 1 W10882923 (icemaker)
Near Niederwald, TX 78640
Richard
Job Details: 07/30/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 Arrived onsite for the dishwasher not washing. Ran diagnostics and found error code for motor not running. During testing found that the sump motor is not working. Replaced sump and pump and dishwasher tested fine and no leaks detected complete.
Near Austin, TX 78731
David
Job Details: 07/30/2020
REFRIGERATOR KITCHENAID KBFC42FTS04 "Arrived on site to diagnose refrigerator not making ice. Performs diagnostic on unit. Found service pointer W10666208 for no ice production. Performed diagnostic test on emitter board and found the 2 blinks indicating bad optics. Also found crack in mold of icemaker. ; ordrng 1 W10757851 (optic bd set ref)"
Near Taylor, TX 76574
Andy
Job Details: 07/30/2020
WASHER MAYTAG MVWB835DW3 Arrived on site for washer not operating properly. Tested and inspected unit and found UI and control miscommunicating and shifter failure. Ordering needed parts. Spoke with office and can schedule for Monday no water leaks present at time of service. Authorization needed.; ordrng 1 SEENOTE (AUTHORIZATION NEEDED ) and 1 W10734521 (slider) and 1 W10752189 (screw) and 1 W10754448 (clutch) and 1 W10915700 (stator) and 1 W10915701 (rotor) and 8 W11027980 (screw)s
Near Georgetown, TX 78633
Jonathan
Job Details: 07/30/2020
COOKTOP JENN-AIR JGCP436HL00 Arrived on site for cooktop flame to high or to low. Performed diagnostics and tested burners. Inspected refrigerator and checked gas settings on regulator. Adjusted burner flames to lowest settings. Tested all burners. All tested good.
Near Rogers, TX 76569
Al
Job Details: 07/30/2020
WASHER MAYTAG MVWB835DW3 Arrived to inspect washer not starting.Customer stopped me short of the laundry room and told me the unit now works.I put the unit into diagnostics test mode and unit had a F5E1 Lid switch fault Lid not open and a F2E1 stuck UI.I cleared the fault codes and ran diagnostics test mode and unit tested as designed.No parts needed. I also ran test 52 Load calibration cycle.All water lines were dry at the end of service.Customer satisfied.Job complete
Near Georgetown, TX 78628
Paul
Job Details: 07/30/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the RC evaporator fan and thermistor harness. I ran service test 4 to check the 3 way valve, fans, and sealed system components and found all working properly. I checked all the thermistors from the control and they passed. I could not perform any of the other test at this time because the customer had defrosted the unit and it was at room temperature. I explained to the customer to check the coil in 3 weeks and showed mr where to look and what to look for to see if there was still a defrosting issue. I explained that there could possibly be a control issue causing the problem. Call complete."
Near Pflugerville, TX 78660
Andy
Job Details: 07/30/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived on site to install previously diagnosed parts, found UI is incorrect part and control needed is microwave control. Ordering needed parts as well as associated parts in case needed. Office to schedule return trip.; ordrng 1 W10687342 (door/mw) and 1 W11110515 (glass-door) and 2 W11188752 (fuse)s and 1 W11297728 (console) and 1 W11325603 (MICROWAVE CONTROL ) and 1 W11398764 (FILTER BOARD )"
Near Lago Vista, TX 78654
Lou
Job Details: 07/30/2020
WASHER MAYTAG MVWX655DW1 "Arrived on site to inspect washer not spinning at end of cycle. Upon further inspection, I found the unit full of water and unplugged. I plugged the unit in and placed it in diagnostics and attempted to drain the water from the tub. The unit failed to drain the water. I removed the water from the unit first then removed and replaced the drain pump and calibrated. Placed unit in diagnostics and tested and unit is operating as designed. No water leaks observed during service, job completed."
Near Austin, TX 78730
David
Job Details: 07/30/2020
RANGE JENN-AIR JDRP548WP03 Arrived on site to install previously diagnosed touch panel and transformer to resolve resetting issue. Installed new touch panel and transformer. Retested unit and all is working as designed. Call complete.
Near Buda, TX 78610
Kevin
Job Details: 07/30/2020
REFRIGERATOR MAYTAG MSD2651HES
Near New Braunfels, TX 78130
Noah D
Job Details: 07/30/2020
REFRIGERATOR WHIRLPOOL WRT111SFDM04 "Arrived on site to inspect fridge for not cycling, upon inspection found it short cycling, replaced cap and started, no problems found after that. Complete"
Near Austin, TX 78741
Luis
Job Details: 07/30/2020
REFRIGERATOR WHIRLPOOL WRT311FZDM01 "Arrived on site for cooling issue. Found fresh food gasket not sealing to cabinet,large gap,remolded gasket checked door seal good."
Near Austin, TX 78730
David
Job Details: 07/30/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 Arrived on site to install previously installed parts to resolve RC evap frozen over. Installed clamps and ties to secure Evap to back liner. Screwed Evap cover to rear cover. Used a piece of permagum to raise left side of drip tray. Reassembled and retested. Unit came on and started cooling immediately and is working as designed.
Near Austin, TX 78749
Leonardo
Job Details: 07/30/2020
COOKTOP JENN-AIR JGD8430ADB "Arrived on site to test unit for sparks. Tested unit found bad ignitor, burner head, screw were rusted out. Will need to replace all burner heads, screws, and orifice holder.
Near Georgetown, TX 78626
Kayman
Job Details: 07/30/2020
REFRIGERATOR WHIRLPOOL WRT318FZDB02 Arrived onsite for refrigerator no cool. I accessed the evaporator and found a block of ice on the upper right side over the cap tube and no frost pattern on the evaporator indicating a sealed system issue sealed system repair.
Near Austin, TX 78753
Eman J.
Job Details: 07/30/2020
MICROWAVE WHIRLPOOL AMV2307PFS4 Arrived onsite for previous diagnosed parts. Replaced switch. Tested system. Mw not powering on. Tested system. Found fuse blown. Ordering fuse W10138793. ; ordrng 1 W10138793 (fuse)
Near Austin, TX 78725
Eman J.
Job Details: 07/30/2020
DISHWASHER AMANA ADB1400AGB1 Arrived onsite for dishwasher not filling. Tested system. Found water turned off. Turned on water. Tested system. Everything works as designed. No water leaks at time of service job complete.
Near Austin, TX 78746
Kevin
Job Details: 07/30/2020
REFRIGERATOR WHIRLPOOL KSSO48QMB02 "Arrived on site and found refrigerator is not cooling in either section. Took picture of evaporator and sent to CS. Refrigerator will need a sealed system repair, quoted customer for repair. and 1 LMONLY (LM ONLY) and 1 W10508992 (exchanger) and 1 W10841139 (compressor) and 1 WP2306094 (evaporator) and 1 WP2316878 (heater-pan)"
Near Belton, TX 76513
Al
Job Details: 07/30/2020
OVEN JENN-AIR JJW2830WB02 "Arrived to inspect oven rack recall issues.Placed rack on highest position, applied pressure to the provided scale set at 34lbs and rack fell out.Disassembled and installed the recall kit R251BD, reassembled and unit now operates without falling under pressure.Customer satisfied.Job complete"
Near Killeen, TX 76542
Cliff
Job Details: 07/30/2020
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Arrived on site to diagnose a refrigerator that is not cooling properly. Tested unit and found controls not communicating with RC thermistors properly. This is causing defrost failure of RC evaporator. Replaced both dispenser control and main control along with RC wiring harness. Homeowner will thaw unit and monitor it for proper cooling. No leaks were found at time of service.
Near Cedar Park, TX 78613
Kayman
Job Details: 07/30/2020
RANGE WHIRLPOOL WFE505W0JZ0 Arrived onsite for free standing electric range showing a F2E0 error code indicating a short in the key pad. I was unable to test the membrane connection due to it being a part of the actual control board so I replaced the control and the unit is no longer showing errors and is heating and working as designed at this time. Job complete.
Near Holland, TX 76534
Al
Job Details: 07/30/2020
DISHWASHER WHIRLPOOL MDB8959SFE4 Arrived to inspect defective upper rack track L&R.Removed and replaced both.Reassembled and unit tested as designed.All water lines were dry at the time of service.Customer satisfied.Job complete
Near New Braunfels, TX 78132
Richard
Job Details: 07/30/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived onsite for the refrigerator freezer section making a noise. During testing found that the freezer evaporator fan is causing the noise. It’s hitting ice build up. Freezer evaporator is frozen solid and will need to be defrosted and evaporator fan and harness assembly will need to be replaced. Quoted customer 105.27 parts and 259.99 labor. Customer accepted service. Ordering parts and schedule customer. Will need to check frost pattern after repair is done. ; ordrng 1 W11249952 (motor-evap)"
Near Round Rock, TX 78681
Kayman
Job Details: 07/30/2020
OVEN WHIRLPOOL WFG320M0BS3 Arrived onsite to install previously diagnosed part. I installed the control and tested the light and preheat. Unit is lighting and preheating as designed. Job complete.
Near Liberty Hill, TX 78642
Jonathan
Job Details: 07/30/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site for oven not being responsive to touch and when steam gets on console it will not respond. Attempted to perform diagnostics mode but keys are not reading correctly. Removed UI/ console and tested unit. Performed diagnostics mode and tested cooling fan. All tested good. Customer stated that unit is more responsive than before.
Near Temple, TX 76504
Al
Job Details: 07/30/2020
REFRIGERATOR WHIRLPOOL MRT118FFFH01 "Arrived to inspect refrigerator in the shed of the property not cooling.Plugged in the refrigerator and condenser fan and evaporator fan both powered on.The compressor never came on.Unplugged, removed and replaced the start device and capacitor.Reassembled, plugged unit in and compressor powered on.Customers daughter told to place a bottle of water in the freezer compartment and water should freeze solid.All water lines were dry at the time of service.Job complete"
Near Austin, TX 78733
Kevin
Job Details: 07/30/2020
FREEZER WHIRLPOOL GAFZ21XXRK02 "Rived on site and inspected refrigerator and found water is dripping from top freezer into bottom, disassembled top freezer and found evaporator drain is blocked. Used steamer to remove ice and cleared drain it is now working properly. Job complete"
Near Woodway, TX 76712
Jonathan
Job Details: 07/30/2020
OVEN WHIRLPOOL WOD51EC0HS00 Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced console and tested unit. Unit is working as designed. Call complete.
Near Lago Vista, TX 78645
Lou
Job Details: 07/30/2020
DRYER WHIRLPOOL WED5100HW0 "Arrived on site to install previously diagnosed and ordered parts. Due to the unit drum being warped and the possibility of the rollers getting warped by the drum, I removed and replaced the four rollers, tension pulley, belt and drum. Tested the unit and it is operating as designed with normal rotation noise. No lint observed during service, job completed."
Near Nolanville, TX 76559
Cliff
Job Details: 07/30/2020
REFRIGERATOR KITCHENAID KRMF606ESS01 "Arrived on site to diagnose a refrigerator that is leaking from dispenser, and freezer shelf will not stay on rail. Found broken shelf adapter for freezer, seeping water valves causing leak, adapter seals for icebox not sealing properly causing condensation and ice formation. Also noted bin in RC broken and slipping causing door to not always close properly. Icemaker, water valves, bin, icebox adapter and rail will all need to be replaced to complete repairs. 1 W10858092 (bracket) and 1 W10864518 (adapter) and 1 W11175820 (SHELF)"
Near , TX 76550
Cliff
Job Details: 07/30/2020
ICE MACHINE KITCHENAID KUIX505ESS1 "Arrived on site to replace sealed system components for ice machine. Replaced compressor, evaporator, and filter dryer. Pulled vacuum on unit and charged with recommended amount of refrigerant. Tested unit and found all is functioning properly at this time. No leaks were found at time of service."
Near Georgetown, TX 78626
Kayman
Job Details: 07/30/2020
DISHWASHER AMANA ADB1400AGW1 Arrived onsite for dishwasher not washing and not dissolving the detergent pods. Upon inspection and after putting unit into diagnostics I found that when it got to the wash cycle the motor would not actuate. I replaced the control in attempt to remedy this issue but it did not. I replaced the sump and retested. The unit tested good and is now functioning as designed. No leaks detected during time of service. Job complete.
Near Austin, TX 78727
David S
Job Details: 07/30/2020
REFRIGERATOR WHIRLPOOL WRT138FZDM00 "Arrived on site for sealed system repair. I gained access to the evaporator, I powered the unit in and found no frost pattern appearing. I gained access to the compressor and tested voltage at the start device, I was getting 120v. I tested each winding and was getting 16 ohms 7.9 ohms and 6.5 ohms. I did an amp draw on start up and got 16 amps at start up and then it went to .3 amps. The compressor is testing good. I installed an access valve and a dryer into the unit. I inspected the joints on the evaporator, the cap tube didn’t look night so I unsoldered both lines and re-did them. I did a push pull test and the unit passed. I pulled a 30 inch vacuum and monitored for leaks, I found no leaks. I charged the system with 4.16 oz of refrigerant. I powered the unit back on and monitored pressure. Low side got to 0 psi, and I witnessed a good frost pattern on the evaporator. Job complete. No water leaks detected. I left the unit running so the Uv dye ca
Near Kyle, TX 78640
Brandon
Job Details: 07/30/2020
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site for customer complaint of u it not powering on, found voltage going to and from filter board to main control, found UI would not power on, I replaced Audi and tested unit, found unit would not start cycle, found failed main control, I replaced main control, unit tested good. No leaks except the bellow was ripped
Near Bellmead, TX 76705
Tyler
Job Details: 07/30/2020
WASHER MAYTAG MVWB765FW4 "Arrived on site for washer that was making a squealing noise. After further inspection and running diagnostics I could not find any error codes but when put into a manual test the washer made some grinding and squealing noises during the agitation and spin cycle at that point I found out that the gear case, clutch, and slider were all bad. I replaced all three parts and retest of the unit and everything is working at 100% and as designed. Call complete."
Near Taylor, TX 76574
Andy
Job Details: 07/30/2020
WASHER MAYTAG MVWB835DW5 Arrived on site for washer not filling properly and loose lid. Tested and inspected unit and found water filling properly. Found loose lid due to striped screw. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near New Braunfels, TX 78132
Noah D
Job Details: 07/30/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 "Arrived on site to inspect fridge for loud noises, upon inspection found the evap fan audible but nothing that would be considered loud or out of the ordinary, checked for physical blockages on evap fan under cover, no defrost issues causing noises, compressor was the normal level. Complete"
Near Bellmead, TX 76705
Tyler
Job Details: 07/30/2020
WASHER MAYTAG MVWB765FW4 "Arrived on site for washer that was making a squealing noise. After further inspection and running diagnostics I could not find any error codes but when put into a manual test the washer made some grinding and squealing noises during the agitation and spin cycle at that point I found out that the gear case, clutch, and slider were all bad. I replaced all three parts and retest of the unit and everything is working at 100% and as designed. Call complete."
Near New Braunfels, TX 78130
Noah D
Job Details: 07/30/2020
OVEN WHIRLPOOL KOSE500ESS "Arrived on site to inspect oven for temp probe not working, upon inspection I found the probe intermittent but customer unable to use correctly, gave customer new probe due to intermittent connection, instructed customer on how to use the probe correctly. Complete"
Near Waco, TX 76710
Jonathan
Job Details: 07/30/2020
WASHER AMANA NTW4516FW2 on site for washing machine that’s not completing a cycle. Inspected unit and dark area. Customer advised that the unit will fill but then it won’t actually wash it will just drain out and they have to put the machine into a drain and spin to spin out the clothes. Placed unit in service diagnostics and found an F8 E1 (no/long fill) and F0 E2 (over suds condition detected) error codes. Placed unit in a manual fill test and water pressure seemed a little weak on both valves but unit ran as designed. Checked drain hose and found drain hose 3 feet into the wall causing a siphoning condition. Adjusted hose and ran another fill and drain manual cycle. Found PVC pipe overfilling over the drain hose during the drain cycle still causing the siphoning condition. Advised customer of issue and advised them to clean out their drain pipe. Placed unit in a auto test and unit ran as designed. Had customer run a load on a normal setting. Unit was a little slow to fill but star
Near Lakeway, TX 78734
Robert
Job Details: 07/30/2020
ICE MACHINE KITCHENAID KUIC18NNZS0 Arrived on job to replace harness. After replacement test operation. No leaks detected at time of service.
Near New Braunfels, TX 78130
Noah D
Job Details: 07/30/2020
WASHER WHIRLPOOL WTW7500GW2 "Arrived on site to inspect washer for not filling and giving LF error, found valve no functioning correct,y, replaced valve, no problems found. Complete"
Near Volente, TX 78641
David S
Job Details: 07/30/2020
MICROWAVE WHIRLPOOL WOC54EC0AS04 "Arrived on site to install previous diagnosed part. I installed the fuse and tested the unit. When microwaving for 30 seconds it still counts down to 8 and stops counting, the tray stops spinning, light stays on and the fan stays on, and it does not heat. I called techline and spoke to Kathy, I got sr#7728402676. I advised techline of the situation. Techline had me run voltage checks with the unit on and off. Techline advised they are submitting this to engineering, and they will be in contact. Office to reschedule once we hear from techline.; O-emld tckt"
Near Austin, TX 78729
David
Job Details: 07/30/2020
WASHER MAYTAG MHW5630HC0 "Arrived on site to diagnose leak coming from washer. Performed diagnostic and ran cycles. Checked and found no errors present. Ran unit in diagnostic cycle and finished with no leaks. I also ran a quick wash and saw no leaks again. I found a large clump of fur / hair that had seated itself in between the bellow and door, and was large enough to keep the door from sealing. Cleaned off bellow lip and verified a perfect seal. All is working as designed with no leaks. Call complete."
Near Austin, TX 78737
Kevin
Job Details: 07/30/2020
WASHER MAYTAG MVWB835DW4 "Arrived on site and inspected washer and found no saved error codes, ran cold water, hot water to fill tub, ran drain pump and high speed spin at the same time mimicking the end of a cycle and didn’t hear any excessive noise. After running manually loaded with clothes and completed a rinse and spin cycle without any excessive noise.
Near Leander, TX 78641
David S
Job Details: 07/30/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01 "Arrived in site for fridge no cool. I inspected the unit and work area. I found the fridge cooling properly again. I did find some ice build up on the evap cover. I found the heating element connection separating from ice build up, I corrected the connection. I put the unit into diagnostics and found the heater coming on when called, I also changed the unit from adaptive defrost to a basic defrost. I spoke to the customer about the difference with the 2 defrost modes. The unit is operating as designed. No water leaks detected."
Near Georgetown, TX 78633
Jonathan
Job Details: 07/30/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site for dishwasher door loose. Inspected unit and work area. Found door handle loose. Tight door handle screws and tested door operation. Performed diagnostics mode and checked for fault codes. None found. All tested good, no water leaks detected. Spoke with customer on user care guide."
Near Austin, TX 78724
Scott
Job Details: 07/30/2020
MICROWAVE WHIRLPOOL WMH32519HZ3 Arrived on site for surface light not working . Found socket burned out and bulb broken . Replaced light socket and bulb . All checked normal . Job complete .
Near Georgetown, TX 78628
Paul
Job Details: 07/30/2020
DISHWASHER WHIRLPOOL KUDE70FXPA5 Arrived onsite for a dishwasher that will start a cycle but then it stops and the lights on the control panel will start blinking. I checked for stored error codes and found an F9E1 & F6E4. I found the float switch clear and working as designed with nothing loose in the tub. I ran the auto diagnostics cycle and the diverter leaking water badly. There is wood damage under the machine along with mold and mildew build up. The sump and motor needs to be replaced. I replaced the pump an motor and tested the unit. The new pump leaked at the motor seal. I went to the parts warehouse and picked up another one. I installed the 2nd pump and motor and tested the machine. All is working as designed. There were no water leaks present at the end time of service. Call complete.
Near , TX 78737
Leonardo
Job Details: 07/30/2020
MICROWAVE JENN-AIR JMC2430DS01 Arrived on site to replace wave cover per whirlpool concession. Tested unit with water. Heated 1min. No spark or flame. Unit works good. Job complete.
Near Austin, TX 78705
Leonardo
Job Details: 07/30/2020
OVEN JENN-AIR JJW2430DP01 "Arrived on site to test unit for shorted key pad. Tested unit found bad console. Replaced console under 5 year warranty. Tested unit, unit works good.Job complete."
Near Johnson City, TX 78636
Brandon
Job Details: 07/30/2020
WASHER WHIRLPOOL WFW72HEDW0 "Arrived on site to replace broken latch, after replacing, unit tested good.
Near Austin, TX 78724
Scott
Job Details: 07/30/2020
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site for unit in demo mode . Deactivated demo , ran diagnostics. No error codes and preheated normally . Job complete ."
Near Austin, TX 78759
David
Job Details: 07/30/2020
DISHWASHER KITCHENAID KDTE304GPS0 "Arrived on site to install new tub to resolve leak. Installed new tub and swapped all components over to new tub. Ran unit and found 0 leaks. All is working as designed. Please note customer had a large piece of Masonite down to protect the floors. No items touched floor. Call complete, no water leaks found."
Near Cedar Park, TX 78613
David
Job Details: 07/30/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 arrived on site to diagnose leak from dishwasher after previous repair. Found drain pump had unseated a little on bottom and leaked. Removed drain pump and adjusted gasket and reinstalled. Tested fill and drain and no leaks present. All is working as designed.
Near Jonestown, TX 78645
Lou
Job Details: 07/30/2020
OVEN JENN-AIR JJW2830IM00 "Arrived on site to inspect wall oven chiming while cooling fan is on. Upon further inspection, customer advised that the cooling fan will stay on for a long time after the unit has been shut off then the unit will chime 4 times within 60 seconds. I placed the unit in diagnostics and found no error codes. I tried to search for the issue in the owners manual and found nothing. I tested the unit in Bake mode at 200 degrees and once the unit reached preheat, I turned the unit off and listened to the cooling fan and could not duplicate the issue. I contacted techline and spoke to TJ and advised the complaint and my findings. TJ advised that there is nothing documented for this issue and recommended that the customer take a video of it if it happens again and forward it to our office to forward to Whirlpool. TJ advised that if any parts should be replaced, to replace the UI since that’s where the sound indicator is located. Provided file #7728446360. I removed and
Near Austin, TX 78703
Jacob
Job Details: 07/30/2020
REFRIGERATOR KITCHENAID KUWR304EBS Arrived onsite to switch out door to unit. Had customer also look at the door to be sure that the customer would accept the new door. Customer said the door looked good. Replaced door. No issues at this time. Job complete
Near Pflugerville, TX 78660
Wesley
Job Details: 07/30/2020
WINE COOLER KITCHENAID KUBR204ESB00 Arrived onsite and replaced control due to hi intensity flicker in the led indicators. Possibly reduced symptom but Flicker still present and seemingly normal.
Near Austin, TX 78723
Scott
Job Details: 07/30/2020
DISHWASHER JENN-AIR JDTSS244GL0 "Arrived on site ,replaced door panel . No water leaks detected at time of service. Job complete ."
Near Driftwood, TX 78619
Robert
Job Details: 07/30/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on job for complaints of not dispensing ice. Found impeller loose. Tighten impeller but it returns to being loose. Replaced impeller and motor. Tested operation and no leaks detected.
Near Marion, TX 78124
Noah D
Job Details: 07/29/2020
REFRIGERATOR KITCHENAID WRV986FDEM "Arrived on site to inspect fridge for not making enough ice, replaced icemaker, tested and had unit fill. Job complete"
Near San Marcos, TX 78666
Richard
Job Details: 07/29/2020
WASHER WHIRLPOOL MVWC465HW2 Arrived onsite for the washer not cycling properly. Ran diagnostics and found error code for long fill. Tested water valve and found that the cold water valve was not opening. Causing the issue. Replaced water valve and washer tested good. Complete
Near Seguin, TX 78155
Noah D
Job Details: 07/29/2020
WASHER WHIRLPOOL WTW7300DW "Arrived on site to inspect washer for loud noise during operation, during inspection found the washer running correctly and no problems, only overload error codes and valves shut off, spin was not making a loud noise, unable to replicate. Will need autho ; ordrng 1 AUTHO (AUTHO ) and 1 WTW7300DW (ROTOR)"