"Arrived on site for washer not staying balanced and not spinning cloths out. Upon arrival found tub wobbling in place indicating a failed hub drive. Wasnt able to remove washplate. Found suspension rods getting week. Removed oil from cam assembly and rescheduled customer for 11/7/24 to complrepairs with W11454734 gearcase, W10721967 cam, W11239857 belt, W10902814 washplate, W10752187 screw, W10528947 hub, W11130362 suspension ; ordrng 1 W11454734 (Gearcase) and 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W10902814 (Washplate) and 1 W10752187 (Screw) and 1 W10528947 (Hub) and 1 W11130362 (Suspension)"

"Arrived on site for ice maker not among ice. Upon arrival found ice maker could fill and harvest and temps within range, found ice maker was turned off on arrival. After testing unit I instructed customer to give unit 3 days to make ice. Call complete"

Arrived on site for unit not heating and shut it off by itself. Upon arrival inspected unit. That unit for 60 minutes and within a 10 minute time frame unit shut off four times. Found that Start switch would loose contact. Timer would still run. Unit would start back immediately if switch was pressed again. Ordering switch and returning with motor. Set to return for the 6th.; ordrng 1 WP3398095 (Start relay)

"Arrived on site for dishwasher not cleaning dishes. Upon arrival confirmed issue and found f4e3 in diagnostics. Upon further testing I found motor had failed. Replaced sump and tested unit, found no leaks and unit working as designed. Call complete"

Arrived on site for unit not functioning properly. Upon arrival and inspected unit. Found an actual issue is that the cooktop is cracked from top to bottom. Unit has a thermal fracture that began at the left front burner and has stretched to the upper perimeter. Need auto for a glass cooktop left front burner and left front switch. Office to reschedule. ; ordrng 1 W11183708 (Cooktop glass) and 1 W10823727 (FL burner) and 1 WPW10434452 (LF burner) and 1 NeedAUTHO (Need AUTHO)

Arrived on site to replace faulty control. Replace control and tested heater is now receiving 120 VAC. Element ohmes out at 12 ohms. Unit now functioning properly job complete

"Arrived onsite for unit not cooling. Upon arrival inspected unit. Could hear relay clicking on overload. Checked and compressor pulled high amperage, 8amps then Clicks off. Checked pressures and got 7/35 psi. Called tech line for assistance. Spoke to Johnathan. SR#7737670977. Determined compressor is bad. Need to order another compressor and perform Sealed system repair again. Customer is not happy. Has not had a properly working fridge for a month. He will be contacting customer service. Office to reschedule ; ordrng 1 W11579351 (Evap) and 1 W11580057 (Compressor) and 1 Wpw10143759 (UV dryer) and 1 W11506635 (Access valve) and 1 Nitrogen (Nitrogen) and 1 R600 (R600) and 1 2hr (2hr)"

"Arrived onsite for refrigerator not cooling. On inspection the fc and the rc were room temperature. The unit had been on for a week after sitting for a few months off. The compressor is running the temperature on the compressor was 123? and the amp draw was .66amps. The evap fan was running in the fc. Ordering a SS for the unit, office to schedule once parts are in. ; ordrng 1 WPW10507886 (Compressor) and 1 W10836706 (Evap) and 1 W10843121 (Drier) and 1 W10510988 (Tube suction) and 1 2hours (2 hours)"

Arrived on site to install previously ordered parts. Replace dispenser. Test unit and found leaking from right side of unit midway across the side. Pulled unit from cabinet and ran to pin point leak. Found leaking from tub at weld on right bottom. Uploaded pictures to SD. Ordering tub. Office to reschedule ; ordrng 1 W11409865 (Tub)

Arrived on site. Replaced defective fresh food door and nameplate checked seal good. Found unit uneven added shim to back right side; used 1 4387828a (Shim) from stock

"KDTE204KPS0 Arrived to inspect top rack falling. I found the left retainer for the middle rack had gotten out of time and flipped to the open position, with the rack in the back position. This caused the rack to fall out of track at approximately 1/2 open and required removal of the rack to correct. I tested after setting the lock in the proper position and it operated as designed. No leaks observed during service."

"MED6230HC3 Arrived to inspect noise. I found the unit would vibrate and inspection revealed the cover plate to the lower left of the bulkhead was incorrectly mounted and making contact with the blower housing. After correcting position, the issue was resolved. Operational test good."

"MVW4505MW0 Arrived to inspect noise. I found no stored errors and the basket was in the right rear of the chassis, touching the inner right side of the cabinet while at rest. Service mode showed all functions present and the unit developed a momentary squeal during the spin portion of the testing. I found the cam assembly was molded incorrectly and I removed, replaced and recalibrated. The unit resumed normal operation. No leaks observed during service."

"KUIX535HPS01 Arrived to inspect noise. I found the noise occurred whenever the circulation pump would run and it was a rattle. I removed and replaced the circulation pump and the unit resumed normal, quiet operation. No leaks observed during service."

Arrived on site for a washing machine that is making a grinding sound again. Inspected unit and work area. The customer advised they were able to run a few washes until the unit stopped working again. I advise it on every single load it now makes that grinding sound when going through education. Did confirm the customer complaint and want to head and replaced the gear case and Fletcher assembly. Tested the unit and the unit began to work and operate as designed. Call complete.

Arrived on site for a washing machine. That is not spinning up clothes very well. Inspected unit and work area. I did confirm the customers complaint and found the basket not spinning properly. I checked underneath and found the belt completely worn. Went ahead and replace the belt and move the motor further away from the police. Tested the unit in the unit began to work and operate as designed. Call complete.

Arrived on site to inspect dryer not starting. I found the thermal fuse blown. I inspected the heating element and found discoloration and cracking on the case indicating the element grounding. I removed and replaced the heating element and fuse and tested. The unit now runs and heats. I tested airflow and found slightly poor airflow. I instructed the customer to get their vents cleaned. The unit now operates as designed.

"WRT318FZDM06 Arrived to install previously diagnosed and ordered parts. I tapped the system in the dryer area and found 95 psi high side and 19 psi balanced. Recovery was minimal and could not be accurately measured. I removed and replaced the compressor and vacuumed. Finding signs of a leak, I removed and replaced the evaporator. After vacuuming a second time and maintaining under 300 microns, the issue was resolved and I charged with the MFG prescribed 3.7 oz of refrigerant and tested. I found the compressor would not engage and advised the customer to leave the circuit breaker off to the unit for an hour to allow the system to balance. I did fully test the compressor prior to installation and after, including a low side draw and high side pressure and performed a high side vacuum, verifying it drew the low side into vacuum while isolated. If the issue persists, the compressor is the likely issue. Contact tech GC if the customer calls back for service. No leaks observed during service."

Arrived on site for refrigerator. A broken waterline. Inspected unit and work area. Did confirm the customers complain and found the waterline. Going to the dual valve cut. Spoke with claims and was advised to order the waterline. Ordering the waterline and the office will need to contact the customer about a return date due to limited parts availability.; ordrng 1 W11482381 (Water tube)

Arrived on site for dryer needing previously diagnosed clamp. Upon arrival reconfirmed failure and installed part. Tested dryer and found motor and blower wheel and heating hardware working as designed with no abnormal noises. Call complete

Arrived on site for dishwasher not draining. Upon arrival confirmed failure and found water slowly moving from unit into disposal. Found no clogs but did find drain line check valve had broken. Also found drain motor not fully pumping due to hose failure. Replaced drain line and pump. Found unit draining as designed with no leaks. Call complete

"Arrived on site to diagnose refrigerator not making ice and barely keeping RC cool. Tested unit and found FC is well above thawed, and there is no visible frost pattern on the evaporator, and some frost on one side of the cover. RC temps are above set point as well. Compressor is running. No defrost issue present. When I tested the FC fan I found it ramped 8 steps to finally spin up fully. Unit has a sealed system failure causing the low cool. Ordering sealed system parts to resolve. Office to schedule R600 repair. ; ordrng 1 W11598434 (Evaporator) and 1 W11614224 (Compressor) and 1 W11506635 (Access Valve) and 1 Wpw10143759 (Dryer)"

Arrived onsite for a cooktop with abnormal flame colors and burning the pots and pans. I found the cooktop not converted correctly from natural gas to LP. The customer had the extra orifices that the installer left from the conversion. I corrected the conversion and adjusted all the low flame settings on the valves. The cooktop is working as designed. Call complete.

Arrived onsite for a washer making a squeaking noise. The customer showed me a video of the noise when the unit started to spin. I tested it in diagnostics and verified the noise. I found the drive motor with a bad bearing causing the noise and the belt very loose. I replaced the drive motor and belt. I tested the machine in the diagnostics cycle again and the unit sounded normal and completed the cycle working as designed. There were no water leaks present at the time of service. Call complete.

"Arrived on site to inspect dishwasher rack loose and not holding dishes. Upon further inspection, the customer advised the top rack is loose. I pulled the top rack out and it rolled out as designed. I removed the rack from the rails and inspected the rails and they are good. I placed the rack back in the unit and placed the rack stops in place and tested the rack by pulling it out and sliding it back in and its operating as designed. I raised and lowered the rack and it continued to operate as designed. I advised the customer that the unit is operating as designed.I placed the unit in diagnostics showing no error codes. I made recommendations for use and care, as well as, detergent and rinse aid use. No water leaks observed during service, job completed."

"Arrived on site to inspect dishwasher leaking water. Upon further inspection, the customer advised that they found a small puddle of water on the floor to the left of the unit and the unit is showing error code F8E4. I placed the unit in diagnostics showing error code F8E4. I cleared the code and continued with testing. The unit is operating as designed. I removed the outer door panel and toeplate and retested and when I opened the door, I found the tub/door gasket pushed inward at the upper left corner (photo). Also found water in the drain pan underneath the unit. I cleaned the water from the pan and attempted to adjust the gasket, but its too worn to adjust. I advised the customer of my findings. I am ordering the tub/door gasket and will return with the float switch and scheduled return service for 11/13/23 per customer request. Returning tech to replace both parts. No water leaks observed during service and I made recommendations for use and care, as well as, detergent use. ; ordrng 1 W11483553 (Tub gasket)"

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed,and replaced the FC evap cover and"

"Arrived on site to inspect cooktop flames orange. Upon further inspection, I tested the cooktop burners and found all burners flames were blue with an occasional orange flame. This is normal as the pipe dope or sealer for the unit has lines has gotten inside the line from the wall to the unit and is mixing with the gas. Unit is operating as designed. No gas leaks detected during service, job completed. Vacant home and no one available to sign for receipt."

"Arrived on site to inspect washer lid/top panel damage. Upon further inspection, I found the front right corner of the lid and top panel damaged and the unit not connected to the water source and not plugged in (photos). I removed and replaced the lid and top panel and connected the water hoses and plugged unit and tested. Unit is operating as designed. No water leaks observed during service, job completed. No one on site to sign for receipt."

Arrived onsite for dishwasher not dispensing soap. On inspection during the diagnostic test the soap dispenser did not open. Installed new dispenser and now the dispenser opens during the diagnostic test. The unit is operating as designed and no water leaks due during testing.

Arrived on site of massage parlor. Customer says that every towel they wash ends up having a hole. No failures found. On arrival customer had a load of rags and towels in quick wash. Advised customer warranty does not cover units in commercial business. Call complete.

Arrived onsite and found unit with unresponsive console. Reset unit with power cycle and checked for error codes. No error codes and unit is now responsive and operating as designed. All checks good.

Arrived onsite for no dispensing function and found noisy dispenser motor but no motion and found unit operating with failed dispenser motor. Ordering dispenser motor to repair. ; ordrng 1 W11671282 (Dispenser motor)

"Wrong control arrived need the main control,marcone didnt show the correct control,ordering correct main control. Return appointment set for the 6th but if sooner spot opens please schedule ; ordrng 1 WPW10317076 (Control)"

Arrived on site to test unit for unit leaking from right side. Found water leaking from right side and found water marks on tub gasket on right side. Replaced tub gasket test unit and unit test good job complete.

Arrived on site to test unit for gas smell when oven is in use. Test unit and found normal gas smell from oven when operating. Advised customer to turn exhaust fan on to help with smell. Job complete. Tried calling safety and was on hold for 40 minutes then second time was on holdFor 49 minutes and it turned 5 oclock and lost connection.

Arrived on site to test unit for F3E0 open sensor. Test unit and replaced sensor. Turned oven on and error code came back on. Checked all connections and connections test good. Ordering new control board. Office to reschedule ; ordrng 1 W11620570 (Control board)

"Arrived on site to inspect glass range for glass separating from left corner. Upon closer inspection found burner under glass top was not secured properly, secured burner properly. Confirmed closing date was within last 30 days, replaced damaged cooktop. Tested unit, unit is running as intended. Job complete."

"Arrived on site to install foam strips in the correct place and replace damper, replaced and advised customer to monitor if issue persists advised customer to call whirlpool customer service at this time job complete"

Arrived on site for dryer tripping breaker as soon as unit is started . Found element making contact with bracket . Replaced element . Unit is running and heating correctly. Also found some moisture in drum of dryer . Recommended having exterior Dampner checked to ensure proper closing. No lint build up at time of service . Called safety to report findings . Same reference number .

"Arrived on site to inspect unit for making loud noise during operation. Upon closer inspection found tub hole not to be punctured through as well as damaged suspension. Recommend replacing tub, tub ring, and suspension upon return. Office to reschedule. ; ordrng 1 W11172199 (Tub basket) and 1 W11550886 (Tub ring)"

Arrived on site for defrost issue . Customer is having frost build up periodically build up at left top corner of freezer . Found rails maybe damaged. Ordering both rails and both brackets if needed . Call to set up return . No water leaks detected at this time. ; ordrng 2 W11658403 (Slides)s and 1 WPW10330994 (Bracket LH) and 1 WPW10330995 (Bracket RK)

"Arrived on site to inspect unit for door issues and parts being bent. Upon closer inspection found damage to trim door, confirmed unit was within 30 days of closing date. Switched from door out to new one. Microwave was installed improperly, Trim under microwave is blocking door from closing properly. Recommended client contact contractor to cut trim flush with base of cabinet cavity. Job complete."

"Arrived on site to inspect unit for gas smell coming from unit. Upon closer inspection using bubble solution, found leak on gas connection (seen in picture). Tightened fittings, checked for leaks after tightening fittings with bubble solution, no leaks present at this time. Job complete. SR#7737628052"

On arrival verified complaint of no ice. Found thin ice and reservoir is low. Ran diag test and found low flow from water vale. No filter installed. Also found water level sensor is out. Replaced water valve and recirc pump. Water flow is good but now recirc pump wont stop reservoir from over flowing. Defective pump. Reorder and return. Rescheduled for 11/06; ordrng 1 W11542867 (Recirc pump)

"Arrived on site to test unit for loud noise, tested unit found noise coming from under the unit, exposed back panel and found drain pan vibrating against frame, adjusted and tested, unit is now running as designed, job completed"

"On arrival verified complaint of noise during agitate. Found noise is the rotor is clicking into place. Bolt was loose again. Ordering slider for new bolt and worn slider. Slider, rotor, and gearcase will need to be replaced on return. Reschedule for 11/6; ordrng 1 W10734521 (Slider)"

"Arrived on site to inspect refrigerator noises. Upon further inspection, the customer advised the noise is coming from the back left bottom section of the RC section. I placed the unit in diagnostics and tested the damper in test #3. I could not duplicate the noise. I found moisture built up on the ice maker fascia and the ice bin door gasket is badly crimping when closing the left RC door (photo). I tried several times to get the damper to fail. I found the customer has the RC and FC sections packed with too much food causing no airflow in both sections. I recommended they remove some of the food items and rearrange the items to allow for better airflow. I am ordering the ice bin door and will return with all prescreened parts. Returning tech to replace the ice bin door and damper. No water leaks observed during service.; ordrng 1 W11268536 (Ice door)"

"Arrived on site to inspect unit for not coming on during normal operations but receiving power and responding to controls. Found bad motor replaced bad motor with truck stock motor, W11549461. Job complete."

Arrived onsite for refrigerator doors uneven. On inspection the doors were uneven and the 2 rc doors were unlevel with each other. I set the feet and got the doors level on top and on the front with each other.

Arrived on site for MW light not going off. On inspection the door switch is working properly. The microwave will not turn on unless you push the door in. Ordering wire harness. W11245667 office to schedule once part arrives.; ordrng 1 W11245667 (Harness)

"Arrived on site to inspect range middle burner not igniting fully and the oven not heating properly. Upon further inspection, the customer advised they had an inspector tell them the unit oven is not heating properly and the middle burner is not igniting. Customer advised that the inspector used a round metal thermometer to test temps in the oven which is not approved by the manufacturer. Using my multimeter, I placed my thermal couple in the center of the middle rack and tested temps on Bake at 350 degrees. While testing, I removed the middle burner and found a large amount of cooking oils in between the burner head and cap (photos). Also found a large amount of cooking oils around the middle burner on the cooktop. I cleaned the burner cap and burner head and reassembled and tested and the middle burner, along with the other burners, is operating as designed. My preheat temp for the oven was 420. My next five readings were 324, 396, 329, 391, 327 for an average temp of 353.4 degrees. I advised the customer of my findings. Also checked the calibration of the oven and found it was set at zero (not calibrated). I advised the customer the unit is operating as designed. No gas leaks detected during service, job completed."

Arrived on site to inspect dryer. The customer states it takes two cycles to dry clothes. I tested airflow and found good airflow. I found the unit heating and cycling properly. I tested temperatures at the back and found the temperatures from 152 to 118 on high heat. I found them at 143 to 106 on low heat. I tested temperatures inside the drum and found temperatures around 200 degrees. I called Whirlpool techline and spoke with Robert 7737657459. Robert verified the temperature readings are good and within specifications. The customer is possibly putting too many clothes inside the unit or the clothes are too saturated. The unit is operating as designed at this time.

"Arrived on site for a washing machine that is not completing cycles. Inspected unit and work area. The customer advised that the unit will start to wash, but will not complete a cycle. I ran the unit through diagnostics and found an F7 E4 (basket re-engagement failure) error code. Checked underneath the unit and found the slider broken. Got authorization for the repair and replaced the slider. Tested the unit and the unit began to work and operate as designed. Call complete."

"Arrived on site to inspect top load Washer. The customer informed me the unit is running unbalanced and the basket is now hanging. I found the basket pinned under the back panel. I found damage to the tub ring, suspension, and back panel. I found the basket is not within manufacture specifications per service pointer W11684122. I am ordering the basket, tub ring, suspension, and rear panel to resolve. I instructed the customer to not use the unit until we return. No leaks observed during service. Office to order parts and schedule service. ; ordrng 1 W11172199 (Basket) and 1 W11550886 (Tub ring) and 1 W11217817 (Suspension) and 1 W11486091 (Rear panel)"

"Arrived on site for noise complaint. Customer played recording diagnosed noise from damper motor,replaced damper motor."

Arrived on site to install previously diagnosed parts to resolve unit not filling. Replaced valve and control and tested. Verified unit filling and working as designed with no leaks. Repair completed.

"Arrived on site to inspect unit for not draining. Upon closer inspection found no issues with unit, drain hose has a high loop. Unit is running as intended. Found inspector notes stating high drain loop not installed properly. Advised that drain hose is only required to be higher than lowest part of sing to prevent backfilling. No leaks detected. Job complete."

Arrived on site to inspect unit for not draining. Upon closer inspection found no issues with machine or drain hose. Unit is running as intended. Found inspector notes stating high drain loop not installed properly. Advised that drain hose is only required to be higher than lowest part of sing to prevent backfilling. No leaks present at this time. Job complete.

Arrived on site to test unit for unit not heating. Test unit and found and element. Replaced element test unit and unit test good job complete.

Arrived on site for fridge making guggling noise . Customer had video . Found unit fan making a lot of noise . Customer said its been a few days and noise is gone . No frost build up in freezer . Gaskets look good and sealing properly . Cleaned hair from toe kick and back compressor area . No water leaks detected at this time. Collected 162.36 AUTHO AWPL3R. Job complete

Arrived onsite for refrigerator Not cooling. On inspection the freezer was at 13? rc was at 35? customer said that it has been working in the last 24hrs. Checked the ice bin it was 3/4 full of ice. Customer said that her brother and father clean the condenser. I gain access to the back in my found the compressor at 127? and pulling 1.25 amps. I finished cleaning of the condenser and took another temperature reading and the fc got to 3?. Customer will call back if the issues comes back. No water leaks detected during service.

Unit was moved to apt 125Arrived on site replaced heater . Ran diagnostics all checked normal . Element is heating . No water leaks detected at this time . Job complete

"Arrived on site for timer knob is broken and basket does not turn correctly. Upon arrival,inspected unit and timer and knob have failed. Disassembled unit to inspect why drum is hard to turn. Found left side support wheel has failed and there is a sticky substance on rear drum seal. Need to replace timer, timer knob, support wheels repair kit, and drum . Office to reschedule ; ordrng 1 W10899578 (Drum) and 1 80047 (Repair kit)"

WFE525S0JZ3 arrived to inspect error. The customer advised they needed to reschedule. ; schdld next appmnt for 11/10 FRI !

Arrived on site for not heating. Upon arrival test polarity and is correct. Ran vent test and test failed. Uploaded picture on SD. Removed rear panel to inspect heating circuit. Inspected heater fuse. T stat and cutoff switch. Cutoff switch has failed at element. Need to replace switch. Replaced switch and test unit. Element is cycling correctly. Unit is operating as designed. Advised customer to have vent cleaned and recommended cleaning annually. Job complete

"Arrived on site to inspect wall oven control panel display flashing on & off. Upon further inspection, I placed the unit in diagnostics and checked for error codes and found F6E4-main control issue. Cleared the code and took the unit out of diagnostics and while talking with the customer, I saw the panel display flash off and then come back on. Customer advised that it has been intermittent. Found the unit is connected to the WiFi and app on customers phone. Due to the error code and display intermittently glitching, I removed and replaced the main control, control panel and appliance manager expansion control. Assisted the customer in reconnecting the WiFi and tested and the unit is operating as designed. Job completed."

"Arrived onsite for shakes, does not wash correctly and leaks small amount of water from time to time. Upon arrival inspected unit. Found Service pointer for defective basket. Inspected basket and confirmed with flashlight the basket indeed is defective. Need to replace basket. Ordering basket. Office to reschedule ; ordrng 1 W11172199 (Basket)"

Arrived on site for dishwasher not turning on. Upon arrival confirmed failure.traced issue to loose L1 connection at terminal. Also found leak from water filing on fill valve and tighten fill line and power connection. Found unit working as design with no leaks. Call complete

"Arrived on site for potential gas leak. On arrival inspected unit. Customer stated that occasionally he would smell gas in the drawer underneath the unit. Previous visit shows supply line was loose and was tightened. Reinspected supply line and connections And found no signs of a leak. Disassembled entire cooktop and tested each connector with both electronic leak detector and liquid leak detector and found no signs of a leak. Unit gas supply has been turned on on arrival and throughout the duration of testing. No leaks found, manifold is functioning as designed. Job complete"

Arrived on site to replace filter board. Replaced board test unit and fan working and lights working at this time. Found fan not working on low settings. Will order new motor with 2 man 2 hour job office to reschedule ; ordrng 1 W11689027 (Blower fan) and 1 2hour (2 hour) and 1 2manjob (2 man job)

"Arrived on site to inspect dryer knob broken. Upon further inspection, I found the knob stem cracked and the timer not functioning properly. Per service pointer W11693378,I removed and replaced the timer and knob and tested. Unit is operating as designed. No lint observed during service, job completed."

Arrived onsite for dent in rc door. Installed the new door on the unit. The door is operating as designed and no water leaks detected during service.

Arrived onsite and replaced the front burner. Advised customer on repair. Office to charge balance to card on file. Unit is now operating as designed.

Arrived on site to test unit for console freezing up. Test unit and unit test good at this time. Called Techline and let Techline customer will need to re connect unit to all in phone to see if theres an update to be done. If after update is done unit freezes again we will need to replace console. No parts replaced at this time per Techline. SR#7737656734

Arrived on site to replace sump and motor. Replaced sump and motor test unit and unit test good job complete. No leaks present at this time. Also found kickplate missing advised customer of missing parts.

On arrival verified complaint of no power. Found voltage to unit was good. Had 120v to noise filter. Found fuse is good. Checked cavity thermostat and found open. Replaced and plugged unit in all checked good. Operational test good ran magic light tool receiving all the lights glowing. Unit is operational but wave guide cover was damaged. Wave guid E is good. Returning tech will just need to replace wave guide cover and complete call. RS for 11/3; ordrng 1 W11193296 (Waveguide cover)

"Arrived on site to inspect range burner not working. Upon further inspection, the customer advised the front left burner is not working properly. I tested all burners and found the front left inner element is not operating. I raised the cooktop to inspect the element and found the element coil shorted (photo). I removed and replaced the element and retested and unit is operating as designed. Job completed"

"Arrived on site to inspect unit for being to cold during various staffed of operations. Customer stated pre heat did not work and the cavity never gets to temperature. Heating element is intact and in operating condition. Replaced control board, tested unit, unit is running as intended. Job complete."

"WRF767SDHZ00 Arrived to inspect frost on items. I found the ice bin door gasket was compressed and there were signs of moisture in the area. I corrected the low profile ice maker housing position and flipped the gasket. Operational test good, no leaks observed during service."

Arrived on site to test unit for door falling. Found same issue as last time. Secured latch test unit and unit test good no money charge

"Arrived on site to inspect unit for tub leaning to one side causing knocking and movement of unit. Upon closer inspection found tub caught on back plate, will need to order tub ring and return. Office to reschedule. ; ordrng 1 W11550886 (Tub ring)"

"Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the damper motor and tested the unit. Found the unit still not closing the damper. Went to check Continuity on the ice dispenser and motor assembly harness and found one of the blue wires on the molex connector from, the refrigerator liner had been pulled out, causing the issue. Receded the blue wire into the Molex connector and tested the unit again. Found the damper door opening and closing as designed. Call complete."

Arrived onsite and found unit operating with freezing temps in the right deli drawer. Made adjustments based on true temperature of 35f in drawer at time of service and advised customer on design and features. All checks good.

Arrived on site to install door handle. I installed the handle and tested. The unit now operates as designed.

Arrived on site for slow water dispensing from dispenser. Upon arrival test unit and found a slower than normal flow of water. Test unit and unit is making ice and valves are operating correctly. Found removing filter get a perfect flow of water. Customer will replace filter and call back if necessary. No leaks present at this time. Job complete

"Arrived on site to inspect dishwasher error codes. Upon further inspection, I plugged the unit in and the panel display showed F6E1-main control not communicating with UI. I attempted to clear the control and the panel would not respond. I removed the outer door panel and found the diagnostics LED, on the main control, solid and not flashing. I removed and replaced the main control and retested and unit is operating as designed. No water leaks observed during service, job completed."

Arrived onsite and replaced the dispenser motor. Unit is now operating as designed. All checks good.

"Arrived on site to diagnose range that wasn't heating over 300 degrees, and taking a long time to get there. Tested unit and saw no spark from the igniters. Removed rear panel and found the igniters were never plugged in. Connected ignitors and tested. Verified proper function and heat. Repair completed."

"MVW7232HW0 Arrived to install previously diagnosed and ordered parts. I removed and replaced the gear case and associated parts and installed the control. After completing calibration of the control and basket assemblies, testing within automatic test mode revealed all functions of the unit returned, as expected. No leaks observed during service."

Arrived onsite for a dryer that tumbles but does not heat. I found the high limit open. I installed a high limit kit and tested the dryer. The dryer is working as designed but the customers external vent is restricted. I advised the customer to get the house vent cleaned and warned this could happen again if the house vent isnt cleaned. Call complete.

"Arrived on site for burner not igniting. On inspection the center burner would not ignite, pulled the burner apart and found that the gas ports were clogged. I clean the burner and tested the burner. The burner is operating as designed and no gas leaks detected during service."

"Arrived on site to inspect unit for tripping breaker when in use. Unable to replicate issue, replaced heater as precautionary fix to unit. Job complete."

"Arrived on site for not cooling and ice container and coupling are broken. Upon arrival inspected unit. Found ice container and coupling have failed. Also can hear click from start device but there is no sound from compressor. Compressor is cold to the touch. Replaced start device and capacitor. Compressor now powers on but pulls 9 amps, then turns off. Need to replace compressor. Compressor has a 10 year warranty. Replaced ice container, coupling, capacitor, and start device. Need to order compressor, access valve, Uv drier, nitrogen, R600 kit, and 2 hour weigh. Office to reschedule ; ordrng 1 W11635510 (Compressor) and 1 Nitrogen (Nitrogen) and 1 R600kit (R600 kit) and 1 WPW10143759 (Access valve) and 1 2hourweigh (2 hour weigh)"

"Arrived on site to replace control board ordered by previous tech. Replaced bad control board, tested unit, unit is running as intended. Job complete."

Arrived on site for a dryer that is making a squeaking sounds during operation. Inspected unit and work area. Was able to detect the squeaking sounds immediately upon turning the dryer on which sounded like rollers or the idler pulley. Disassembled the unit and verified that the rollers were causing the sound. Use the repair kit to replace both rollers and tested the unit. The unit began to work and operate as designed. Call complete.

Arrived on site to inspect side by side refrigerator. The customer is hearing a hammering sound from the valve as well as low flow from the dispenser. I removed the filter and found good flow and no hammering sound. I inspected the water quality at the supply line and found a lot of debris in the water. The customer does not have a water softener. The clogged filter is causing the valve to hammer. I instructed the customer to look into a water softener or a inline filter for the refrigerator supply line. He also informed me the ice is not dispensing. I tested and found ice under the ice container causing the motor gear to disconnect from the ice container. I removed the ice and tested. The unit now operates as designed. No leaks observed during service.

KRFF507HPS04 arrived on site to inspect a refrigerator making noise. Upon arrival the customer provided video evidence of his complaint. I rand the air baffle motor and evaporator fan test and was able to recreate the sound. I examined and made slight adjustments to the fan and air baffle and I rand the same test several more times and the fan and air baffle motor began to operate quietly. Pulled out the unit and tested a few more times before returning it back to its original position in order to make sure the sound did not return. No water leaks observed during service.

"Arrived on site to replace faulty compressor. Pierced system and no signs of a leak. Replace compressor dye dryer, and access valve. Pulled vacuum and held. Charged per spec and tested. Compressor is running. Notified customer to give 24-48 hrs to temp to stabilize. Job complete"

Arrived on site to test unit for unit not heating. Test unit and found door keys not making correct contact with door switches. Adjusted the switch holders test unit and unit heating correctly at this time job complete.