We serviced a
WHIRLPOOL RANGE
Model KESS907SSS04
Near Belton, TX 76513
Tali W
Job Details: 11/29/2021
"On site for range not reaching temp and long preheat. Found bake element open. Also, found bottom bake element tray bowed causing it to touch element/short it out.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2611LBK
Near Harker Heights, TX 76548
Tyler
Job Details: 11/29/2021
Arrived on site for refrigerator not cooling properly. Upon arrival confirmed complaint and found FC at 16 degrees and rc at 55. Upon further tests found condenser and evap fans running. Compressor was running at .9amp and increased to 2 amp during tests. Not heat transfer from condenser coil or drier at all (both at room temp). Found compressor not pumping refrigerant through system correctly. Office to reschedule once Availability of parts and authorization is acquired.; ordrng 1 5304475098 (Compressor kit) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve) and 1 Cnote (Ahs autho needed)
We serviced a
WHIRLPOOL WASHER
Model WFW8300SW00
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 11/29/2021
Arrived on site to diagnose a washer that is not spinning. Found belt and rear main pulley will need to be replaced to complete repairs. ; ordrng 1 WP8540101 (Belt) and 1 WP8540088C (Pulley)
We serviced a
GE REFRIGERATOR
Model GSH25JSDBSS
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 11/29/2021
Arrived on site to diagnose a refrigerator that is not cooling properly. Found defrost heater failed and replaced it. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Austin, TX 78754
Scott
Job Details: 11/29/2021
Arrived on site for our making noise . Found dampener is making a lot of noise . Ordering dampener . Call to set return ; ordrng 1 W10748710 (Dampener) and 1 W10625423 (Cover)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Briarcliff, TX 78669
Leonardo
Job Details: 11/29/2021
Arrived on site to test unit for upper and lower rack rusting. Found both racks had rust on them. Replaced both racks test unit and unit test good job complete.
We serviced a
GE WASHER
Model GTWP1800D1WW
Near Killeen, TX 76542
Tyler
Job Details: 11/29/2021
"Arrived on site for washer not functioning correctly. Upon arrival customer agitator was still intact but unit was making a loud noise and bounding around during spin. Upon inspection confirmed agitator was still properly attached. After removing agitator I found spanner nut under coupler had backed off trans causing tub to bounce around. Found no damage to spanner and relighted it down and ran more tests on unit, found washer functioning as designed. Informed customer office would contact customer following day to ensure washer still functioning. Call complete ; ordrng 1 Cnote (Office Please read Tg att. Note)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706EBS
Near Leander, TX 78641
Wesley
Job Details: 11/29/2021
Arrived onsite and found ice bin had been clumping and melting. Cleared ice building causing air gap. Unit is now operating as designed with good ice production. Advised customer on repair. Leveled unit to improve door seal alignment. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB01
Near Leander, TX 78641
Kimo
Job Details: 11/29/2021
Arrived onsite for refrigerator not cooling rc. I inspected unit and found no airflow in rc as temps at 60 degrees.Gained access to the fc evap and found ice build up in vents and fan running. I steamed out the ice and found that airflow returned to rc. I performed and temp test in rc and found that the temperature was at 45 degrees and falling.job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS04
Near Austin, TX 78744
Robert
Job Details: 11/29/2021
Arrived on call for complaint of no water. Customer noticed the refrigerator temperature was set to 32 and moved it to 38 day before. Water is flowing properly.
We serviced a
FRIGIDAIRE DRYER
Model LEQ1452KS0
Near Seguin, TX 78155
Noah D
Job Details: 11/29/2021
Arrived on site to inspect unit for not heating due to a broken element. Upon inspection found the units heater broken causing sparks during cycle. Replaced heater and tested. Complete
We serviced a
WHIRLPOOL OVEN
Model KFDC506JSS00
Near Waco, TX 76710
Jonathan M
Job Details: 11/29/2021
"Arrived on site for an oven range that is not heating properly. Inspected unit and work area. The customer advised that the unit seems to be not reaching proper temperature and is not cooking things as quickly as recipes call for. They advised that they are having to leave stuff in their unit for 15 minutes longer than most recipes advise them to. They also advised that on higher heat, the temperature does not reach the heat requested. Ran unit through diagnostics and found no stored error codes. Tested the bake and boiling element inside the unit and found both to be working properly. Ran a bake cycle and found the unit cycling between 371?F and 400?F, averaging around 386?F. The customer did request that I turn up the heat to 450 or 500 as the unit has never reached those temperatures. I did reach temp on both cycles. I did advise the customer that we could replace the thermostat as the bake and broil element seem to be working properly. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Austin, TX 78754
David Z
Job Details: 11/29/2021
"Arrived on site to diagnose washer dryer combo that is not heating the dryer or spinning in washer. On arrival checked for error codes and found error for lid lock failure. Replaced lid lock and retested unit. Found no change. Changed out control and retested unit. Verified unit is now spinning and locking. I tested the dryer and found no issues with the heat. Unit may have a clogged or obstructed vent causing poor airflow, but unit is heating on all attempts to heat. Unit is now working properly. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Leander, TX 78641
Kimo
Job Details: 11/29/2021
Arrived onsite for refrigerator with water coming from bottom of fc. Upon inspection found no ice on evap but ice buildup in drain pan i deiced drain pan then found that it was not draining. I then gained access to the drain tube and found it. Clogged. I cleared it and reinstalled the tube and tested unit by pouring water into drain pan and watching it drain down the tube.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Smithville, TX 78957
Matthew
Job Details: 11/29/2021
"Arrived on site for unit not washing. Tested unit and found codes 4/3,7/1. Wash motor was not energizing. Sump and motor needs to be replaced. Replaced sump and motor tested unit. Unit operates correctly. No leaks at present at this time. Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78749
Leonardo
Job Details: 11/29/2021
Arrived on site customer needed to reschedule office to reschedule. ; O-emld tckt
We serviced a
FRIGIDAIRE DISHWASHER
Model FDB1100RHM0
Near Austin, TX 78749
Leonardo
Job Details: 11/29/2021
Arrived on site to test unit for no heat. Found heating element coming on but calcium build up not letting full heat come up. Advised customer to clean element with vinegar job complete.
We serviced a
GE REFRIGERATOR
Model PFE28RSHFSS
Near Georgetown, TX 78628
Jonathan S
Job Details: 11/29/2021
"Arrived on site to install previous diagnosed part. Gained access to air tower. Removed air tower and installed updated tower. Assembled unit and performed software update. Tested operation. All tested good, no water leaks detected during service. P
We serviced a
WHIRLPOOL COOKTOP
Model G7CG3064XB00
Near Kingsland, TX 78639
Cliff
Job Details: 11/29/2021
"Arrived on site to diagnose a cooktop with valves not turning. Found failed manifold assembly and it will need to be replaced to complete repairs. Office to have jobe authorized and set return appointment. ; ordrng 1 W10284355 (Manifold), states that autho needed"
We serviced a
KITCHENAID OVEN
Model KOSE500ESS05
Near Round Rock, TX 78681
Tommy
Job Details: 11/29/2021
Arrived onsite for oven no power. Upon arrival pulled unit found unit fuse was not plugged in. Plugged fuse in and unit came on. Job Completed.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78746
Kevin
Job Details: 11/29/2021
"Arrived on site and inspected washer and found pulley is worn replaced cam kit and actuator and ran all diagnostic cycles and everything passed. No further repair is needed at this time, job complete"
We serviced a
MAYTAG WASHER
Model MHW6000AW1
Near Salado, TX 76571
Tyler
Job Details: 11/29/2021
Arrived on site for washer needing previously diagnosed drain pump. Installed needed part on arrival then reassembled and tested unit. found washer functioning as designed with no leaks.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM
Near Leander, TX 78641
Kimo
Job Details: 11/29/2021
Arrived onsite for refrigerator maker in noise. Upon inspection of unit I found normal fan noise coming from the fc evap fan. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ4
Near Georgetown, TX 78628
Jonathan S
Job Details: 11/29/2021
Arrived on site for microwave door not closing. Inspected unit and work area. Found both interlocks in closed position. Gained access to interlocks and corrected. Opened and closed door several times and found interlocks working as designed. Tested heating operation and found unit heating. Assembled unit and tightened interlocks screw. Tested operation and unit is working as designed. Collected service fee on credit card for minor repair.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Del Valle, TX 78617
Robert
Job Details: 11/29/2021
Arrived on call to replace previous diagnosed parts. After replacing agitator and suspension ran calibration washer working properly. No leaks detected at time of service.
We serviced a
FRIGIDAIRE OVEN
Model FFEF3018LBE
Near Copperas Cove, TX 76522
Al
Job Details: 11/29/2021
Arrived on site to inspect bake element issues. Confirmed the complaint and found the bake element had an obvious break in it deeming it defective. Removed and replaced it and unit tested properly and began heating. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS4
Near Manor, TX 78653
Matthew
Job Details: 11/29/2021
Arrived onsite for oven door not in position hanging from right hinge. Found that the right hinge was not secured. Secured right. hinge. Door open and closes properly. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Georgetown, TX 78628
Lou
Job Details: 11/29/2021
"Arrived on site to inspect dishwasher damage to door. Upon further inspection, I found a large dent at the right side of the door handle in the right corner (photo). Also found several dents on the inner door panel (photo). Customer provided POP which is within the 30 at cosmetic warranty. I am ordering the outer door panel and the inner door panel and office to schedule return service due to the availability of parts. No water leaks observed during service.; ordrng 1 W11559689 (Inner door panel) and 1 W11416371 (Outer door panel) and 1 W10909682 (Name plate)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Georgetown, TX 78628
Lou
Job Details: 11/29/2021
"Arrived on site to inspect refrigerator not cooling. Upon further inspection, I tested temps in the FC=56 degrees. I tested the amp draw to the compressor and got .38amps. Inspected the FC evaporator and found a ball of ice at the top right corner of the evaporator on the capillary tubing. I advised the customer of my findings. I am ordering the compressor, UV dye drier, access valve, evaporator and CNOTE-2 HOUR JOB. No water leaks observed during service, office to schedule return service.; ordrng 1 WPW10466675 (Compressor kit) and 1 WPW10608485 (Evaporator) and 1 W10143759 (UV dye drier) and 1 TJ90SF8404 (Access valve) and 1 CNOTE (2 hour job)"
We serviced a
KENMORE WASHER
Model 110.229121
Near Georgetown, TX 78628
Tommy
Job Details: 11/29/2021
Arrived onsite for previously diagnosed parts and quote. Upon arrival replaced unit latch and tested unit is now operating as designed.Job Completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDM03
Near Austin, TX 78754
Scott
Job Details: 11/29/2021
"Arrived on site ,replaced bottom hinge bracket and fresh food door . Door is sealing normally fridge in closet , no water hook ups . Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE104ESS3
Near Austin, TX 78723
Robert
Job Details: 11/29/2021
Arrived on call for complaint of not cleaning. Found spray arm blocked with food. Instructed customer on care for dishwasher.
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS03
Near Bee Cave, TX 78738
Leonardo
Job Details: 11/29/2021
Arrived on site to test unit for unit not turning on. Test unit and found loos connection at board. Secured connection test unit and unit test good job complete.
We serviced a
GE WASHER
Model GTW335ASN0WW
Near Hutto, TX 78634
Jimmy J.
Job Details: 11/29/2021
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Georgetown, TX 78626
Jonathan S
Job Details: 11/29/2021
Arrived on site for dryer not powering off in middle of cycle. Inspected unit and work area. Performed air flow test with vent on and found major restriction in air flow (red light). Removed vent and tested air flow and found good (green light). Connected vent and left unit pulled away from wall and tested air flow and found still restricted. Spoke with customer on air flow and home venting. Unit tested good.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KPS0
Near Austin, TX 78746
Kevin
Job Details: 11/29/2021
"Arrived on site and inspected dishwasher and found water leaking from left hand side, corner of door gasket is not sealing properly and dripping water. Took 1 picture. Replaced door/tub gasket, ran test cycle again"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF550SAHS0
Near Austin, TX 78730
David Z
Job Details: 11/29/2021
"Arrived on site to diagnose dishwasher that was tripping breaker whenever it was plugged in. Tried to flip breaker and it instantly trips. Breaker is GFCI. When breaker trips, it trips a 2nd breaker for another outlet, both GFCI. Disconnected power cable and tested voltage. Found proper voltage and 0 voltage at neutral. Wiring looks good. As soon as power is connected to control the breaker trips. Disconnected all loads. Breaker still trips. Replaced control and retested. Breaker tripped again. Called tech line and talked to Bruce, SR 7732349951. Bruce had me ohm out all loads and found all are testing good. Checked wiring and found no loose or pinched wires. Only remaining possibility is the issue is in the incoming wiring / GFCI circuit. All wiring and components testing good. Advised superintendent to check the wiring at the box to unit, or try off GFCI. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Georgetown, TX 78626
Jonathan S
Job Details: 11/29/2021
"Arrived on site for washer making abnormal noises. Unit was not installed at time of service due to home remodel. Customer stated when washer was uninstalled they found a nut underneath unit. Found nut cam off of cam assembly. Inspected unit and work area. Found minor wear and tear on motor guard. Added lock tight to nut and reinstalled. Turned tub by hand. Found 2 dimes under agitator. Removed change from unit. All tested good, no water connected to unit at time of service."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Round Rock, TX 78681
Tommy
Job Details: 11/29/2021
Arrived on unit for gab by control and unit manifold damaged. Upon arrival found middle rack manifold damaged as well as found unit UI slightly damaged with gab. Ordering UI and middle manifold.; ordrng 1 W11545334 (Top manifold) and 1 W11416457 (Console)
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0AS02
Near Georgetown, TX 78633
Lou
Job Details: 11/29/2021
"Arrived on site to inspect wall oven upper and lower ovens not reaching temps. Upon further inspection, I placed the unit in diagnostics and checked error codes and found F1E0-internal error. Customer said they calibrated both units, so I recalibrated them back to 0. I pulled the unit from the wall and tested the bake elements and broil elements and all were within ohms range. Tested voltage to the bake elements and found they arent getting any voltage. I removed and replaced the main control and retested and unit is operating as designed. Job completed."
We serviced a
KITCHENAID COOKTOP
Model KCED606GSS01
Near Austin, TX 78749
Leonardo
Job Details: 11/29/2021
Arrived on site to test unit for scratches and stains on cooktop. Found a few discoloration took picture to send for approval. Office to reschedule. Will need new cooktop if approved. ; O-emld tckt
We serviced a
WHIRLPOOL ICE MACHINE
Model KUID308ESS2
Near Temple, TX 76502
Kevin
Job Details: 11/29/2021
Arrived on site and found inlet water pressure is weak and reservoir isnt filling properly. Replaced valve and pressure has been corrected. No water leaks detected at time of service. Job complete took 1 picture of current ice production
We serviced a
WHIRLPOOL RANGE
Model WFG535S0JV1
Near Round Rock, TX 78665
Jimmy J.
Job Details: 11/29/2021
need a new regulator gas valve to complete the repair. SR 7732310686.; ordrng 1 W11449506 (Valve)"
We serviced a
MAYTAG RANGE
Model MER6770AAC
Near Austin, TX 78746
Kevin
Job Details: 11/29/2021
"Arrived on site and inspected range and found upper oven temperature is 130? off. I new temperature sensor will be needed to create issue. .; ordrng 2 12001656 (Temperature sensor)s"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Bastrop, TX 78602
Matthew
Job Details: 11/29/2021
Arrived onsite for door falling down when opened. Found that the right side spring and bushing had failed. Replaced the right side spring and bushing. Tested the unit and the door opens and closes correctly. No leaks present at the time. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KBFC42FTS03
Near Austin, TX 78737
Luis
Job Details: 11/29/2021
Arrived on site. Removed defective main control installed updated control kit.
We serviced a
GE OVEN
Model PT7550SF4SS
Near The Hills, TX 78738
Brandon
Job Details: 11/29/2021
"Arrived on site to replace failed control boards, after replacing controls, unit tested good."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Cedar Creek, TX 78612
Matthew
Job Details: 11/29/2021
"Arrived onsite for unit not agitating. Customer said unit would fill,then do nothing.Put unit on diagnostics and found F9E1 long drain. During diagnostics tested the drain pump. Unit drained correctly. All cycles operated correctly during auto test. Then ran a normal wash cycle and unit operated correctly. The customers care taker was putting too much detergent when washing. Instructed customer that too much detergent will cause the sensor to fail. No leaks detected at this time.Job complete"
We serviced a
MAYTAG WASHER
Model MVWB765FW2
Near Austin, TX 78753
Scott
Job Details: 11/29/2021
"Arrived on site for no power to washer . Power button and some of the other commands buttons not responding. Managed to get unit into diagnostics. Got ui and 6-2 error codes . All connections are good. Recommended replacing ui console and main control. Ran diagnostics and calibration. All checked normal Job complete"
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Cedar Park, TX 78613
Wesley
Job Details: 11/29/2021
Arrived onsite for not agitating and replaced the shift actuator due to having slipped position. Unit is now operating as designed. Advised customer on repair.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Georgetown, TX 78633
Lou
Job Details: 11/29/2021
"Arrived on site to inspect dishwasher not working but getting power. Upon further inspection, I tested the outlet under the sink and it is showing 120V. I attempted to place the unit in diagnostics and the unit failed to respond. I checked the junction box and found the black wire not wired correctly. Using some connectors, I re-wired the harness and tested and the unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
KITCHENAID ICE MACHINE
Model KUIC15NRTS0
Near Georgetown, TX 78628
Tommy
Job Details: 11/29/2021
"Arrived onsite for ice maker not filling with water and high pitched noise. Upon arrival found unit valve was receiving power but not sending water and high pitch noise was pump running air with no water,
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Cedar Creek, TX 78612
Matthew
Job Details: 11/29/2021
"Arrived on site for unit leaking water at dispenser. Ran diagnostics and found F0E5, F5E2 out of balance, lock failure. Found leveling legs were not secure and unit was unbalanced. Leveled and secured all 4 leveling legs. Tested the unit. Unit operates correctly. No leaks present at this time.
We serviced a
WHIRLPOOL DISHWASHER
Model DU927QWDB1
Near Austin, TX 78750
David Z
Job Details: 11/29/2021
"Arrived on site to diagnose dishwasher that had no power and was not running. Removed front panel and tested fuse. Found fuse scorched and open.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW01
Near Leander, TX 78641
Wesley
Job Details: 11/29/2021
"Arrived onsite and installed new motor, evap harness and thermistor. Cleared all ice. Unit evaporator had frosted through. All ice is removed. Unit is now operating as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM03
Near Georgetown, TX 78626
Jonathan S
Job Details: 11/29/2021
"Arrived on site to install previous diagnosed parts. Measured temperature in FC at 23? and unit was not in cooling mode. Measured current room temperature at 66?. Found unit had came on and shut off after 6 minutes of running. Removed failed thermistor and control, installed new. Found unit cooling when replaced parts. Called Whirlpool tech support and spoke Anthony. He stated room temperature needs to be above 55? and unit is not designed for garage. (Sr# 7732353998). Monitored temperature while on hold and found temperature dropped down to 20? and unit continued to run in cooling mode. All tested good."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Pflugerville, TX 78660
David S
Job Details: 11/29/2021
Arrived on site for washer not powering on. I inspected the unit and work area. I found the unit not responding. I swapped in a new console and power cycled the unit. I allowed the main control to write to the console. I tested the unit and it is working as designed. I found the unit not level. I leveled the unit. Job complete.
We serviced a
WHIRLPOOL COOKTOP
Model C301
Near West Lake Hills, TX 78746
Kevin
Job Details: 11/29/2021
"Arrived on site and inspected cooktop and found vent motor is running constantly. Disassembled cooktop and replaced switch provided by customer. After replacement vent fan will now turn off.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Austin, TX 78728
Wesley
Job Details: 11/29/2021
Arrived onsite and found unit dispenser spout leaking a cup of water/24hrs. Advised customer that valve would be needed to repair. Advised customer. ; ordrng 1 W11482383 (Valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Austin, TX 78738
Luis
Job Details: 11/29/2021
"Arrived on site for noise complaint. Diagnosed condenser coils vibrating against cabinet,adjusted condenser coil housing noise no longer present"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2568AES
Near Lakeway, TX 78734
Luis
Job Details: 11/29/2021
"Arrived on site for cooling complaint. Found loose wire connection at hinge,adjusted harness tested unit unit working as designed."
We serviced a
WHIRLPOOL RANGE
Model RS369LXPD
Near Kyle, TX 78640
Kevin
Job Details: 11/29/2021
"Arrived on site and inspected range and found cooktop burners have failed, all burners, infinite switches and harness would be needed to attempt repair.; ordrng 2 WP660532 (Element)s and 2 WPW10259865 (Element)s and 2 WP3149400 (Infinite switches)s and 2 WP3148952 (Infinite switch)s and 1 W11396691 (Cooktop harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF550CDHZ03
Near Austin, TX 78746
Kevin
Job Details: 11/29/2021
"Arrived on site and inspected refrigerator and found it is not dispensing water. Found no water filter is installed. Delivery team from retailer did not leave water filter behind. Used bypass to confirm it will be working when filter is installed, job complete"
We serviced a
MAYTAG DRYER
Model MDE2600AYW
Near Georgetown, TX 78633
Lou
Job Details: 11/29/2021
"Arrived on site to inspect dryer noises. Upon further inspection, I turned the unit on and immediately it began to make a loud moaning noise. Disassembled the unit and found the back rollers had a large amount of debris on the axles that they are almost seized. Also found the tension pulley roller beginning to not spin and the drive belt is fraying. I am ordering the rollers (2), tension pulley roller, drive belt and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service No lint observed during service.; ordrng 2 12001541 (Rollers)s and 1 WP33002535 (Drive belt) and 1 WP6-3700340 (Idler roller)"
We serviced a
WHIRLPOOL RANGE
Model AER630MFS2
Near Round Rock, TX 78664
Wesley
Job Details: 11/29/2021
"Arrived onsite and tested range for heating issue and found all burners operating equally and as designed, however was advised that customer unable to fry or boil easily as the heat output is not sufficient. Advised customer on findings that the range is operating as designed. Also advised that the heat output is not ideal for frying or boiling when compared to other heating designs.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Georgetown, TX 78626
Tommy
Job Details: 11/29/2021
Arrived onsite for dishwasher not washing. Upon arrival found wash motor burned out. Replaced and tested found unit to now be operating as designed no signs of leaks during service. Job Completed.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Austin, TX 78727
David Z
Job Details: 11/29/2021
"Arrived on site to follow up on washer with issues closing front load washer door. On arrival customer let me know that his concern was that the door was difficult to close, and had some resistance to it. I opened and closed the door several times and found no abnormal resistance. Let customer know that the door is going to take a tiny bit of force to close, due to having to seal on the door bellow. Unit working as designed. Call complete."
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US0HS00
Near Round Rock, TX 78681
David S
Job Details: 11/29/2021
Arrived on site for cooktop being loud. I inspected the unit and work area. I inspected the orfices and found the wrong ones in the center burner. I am ordering the orfice kit. I found the other 4 burner heads damaged as well. I am ordering the orfice kit. Reschedule for Friday 12/3/21.; ordrng 1 W11205318 (Orfice kite) and 3 W10791076 (Lf lr rf orfice)s and 1 W10791082 (Rr orfice) and 1 W11209817 (Center main orfice)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ01
Near New Braunfels, TX 78130
Noah D
Job Details: 11/29/2021
"Arrived on site to inspect unit for leaking water into freezer. Upon inspection found the unit was draining normally now that it was cleared, the Evap was defrosting normally, the icemaker was still not turning, the tray was cleared, voltage was being sent to icemaker. Ordering icemaker for bad motor. Office to reschedule ; ordrng 1 W10632400 (Icemaker)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017AS
Near Austin, TX 78741
Robert
Job Details: 11/29/2021
"Arrived on call for complaint of not heating. Found the magnatron, capacitor and diode damaged and shorted.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Georgetown, TX 78633
Lou
Job Details: 11/29/2021
"Arrived on site to inspect wall oven/microwave combo MW light not working. Upon further inspection, I opened the microwave door and found the interior light does not come on. Pulled the unit out and placed in diagnostics. Checked error codes and found F6E4. Cleared the code and tested components. All components are functioning at this time. Cycled power and moved the microwave bulb and found the element broken.I replaced the bulb and retested and it is operating as designed. Assisted customer in connecting their unit to WiFi and provided the Whirlpool WiFi Connect Team number for further assistance. Job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS00
Near Belton, TX 76513
Tyler
Job Details: 11/29/2021
Arrived on site for refrigerator needing previously diagnosed ice dispenser paddle and ice door asm. Upon arrival installed needed parts. Ran multiple tests after reassembling unit and found it functioning as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Kyle, TX 78640
Robert
Job Details: 11/29/2021
Arrived on call for complaint of broken striker. Found the lid not closing properly causing the striker to break. Replaced striker and ordered both hinges. ; ordrng 1 W11551376 (Hinge) and 1 W11551369 (Hinge)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAB01
Near Pflugerville, TX 78660
David S
Job Details: 11/29/2021
Arrived on site to install previous diagnose part. I gained access to the icemaker water line and replaced it with new. I tested the ice maker harvest and dispenser. I found no leaks at this time. Job complete.
We serviced a
GE REFRIGERATOR
Model DSE26JSECCSS
Near Austin, TX 78737
Luis
Job Details: 11/29/2021
"Arrived on site. Replaced icemaker,bin and solenoid tested ice dispenser good,icemaker ran through a cycle and filled with water"
We serviced a
GE DRYER
Model GTDP400EM1WS
Near Austin, TX 78753
Scott
Job Details: 11/29/2021
Arrived on site to replace backsplash . Found wrong part was ordered . Ordering correct part . Call to set return ; ordrng 1 WE19M1683 (Back splash) and 1 Autho
We serviced a
WHIRLPOOL WASHER
Model WTW7300DW1
Near Lakeway, TX 78734
Brandon
Job Details: 11/29/2021
"Arrived on site for customer complaint of unit leaking, found leak coming from clog in the house drain. Instructed customer to have a plumber look at that."
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Dripping Springs, TX 78620
Lou
Job Details: 11/29/2021
"Arrived on site to inspect dryer tripping the breaker. Upon further inspection, I tested the unit on timed dry and pressed start and the unit began to operate as designed. Customer/builder said the breaker had been replaced twice. I inspected the breaker and found a standard breaker, which before it was a GFCI breaker. I disassembled the unit and tested all components and all are operating as designed. I contacted techline and spoke to Austin and advised of the complaint and my findings. Austin advised that the unit is operating as designed based off my testing/findings and provided SR#7732344803. Customer advised that she and the electrician could not get the unit to start and they tried several times. Based off this information, I removed and replaced the start button and door switch and retested and unit continues to operate as designed. No lint observed during service, job completed."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS
Near Georgetown, TX 78628
Tommy
Job Details: 11/29/2021
"Arrived onsite for previously diagnosed parts. Upon arrival replaced heater and tested, found unit is now operating as designed tested for leaks and found none. Job Completed."
We serviced a
KITCHENAID ICE MACHINE
Model KUIX305ESS1
Near Lakeway, TX 78734
Luis
Job Details: 11/29/2021
"Arrived on site for no ice. Ran diagnostics found during compressor cool odd noise from compressor,evaporator plate getting cold but not freezing,also found a crack on water pan causing water to slowly leak. Unit will need the system replaced again and will need a new water pan. ; ordrng 1 WPW10218037 (Evaporator) and 1 W10837384 (Water pan) and 1 WPW10605286 (Compressor) and 1 w10843121 (Drier) and 1 W11506635 (Access valve) and 1 3hrs"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSF26C2EXY02
Near Georgetown, TX 78628
Jonathan S
Job Details: 11/29/2021
"Arrived on site for refrigerator leaking water at filter housing. Customer informed me water was off to unit. Inspected unit and work area. Gained access to filter housing and found water line with 90? elbows cracked (see SD-pic). Identified water that goes to inlet valve. ; ordrng 1 WPW10279884 (Water line/ most likely this one) and 1 WPW10279882 (Water line)"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS4
Near Georgetown, TX 78626
Tommy
Job Details: 11/29/2021
Arrived onsite for oven making bang during cooking. Upon arrival found bottom making loud noise durning bake. Replaced and tested. Found unit now operating as designed. Job Completed.
We serviced a
WHIRLPOOL WASHER
Model WFW8620HC1
Near Manor, TX 78653
Scott
Job Details: 11/29/2021
"Arrived on site for wet cloths at end of cycle . Tried to get unit into diagnostics. Unit will run but kicks out of diagnostics every time . Checked loads , same results Call to set return no water leaks detected at time of service. ; ordrng 1 W11352122 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDM00
Near Austin, TX 78724
Robert
Job Details: 11/29/2021
Arrived on call for complaint of icemaker not working and leak inside of freezer. Found the tube that supply the icemaker with water not connected.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Pflugerville, TX 78660
David S
Job Details: 11/29/2021
"Arrived on site for oven getting to hot. I inspected the unit and work area. The customer stated the outside of the oven gets hot to the touch. I followed service pointer W10917778. I inspected the oven and broiler door I found both closing and seated properly. I did a temp test and found the oven averaging 347, when set to 350 degrees. I am ordering the insulation kit according to the service pointer. ; ordrng 1 W11025151 (Insulation kit)"
We serviced a
MAYTAG DISHWASHER
Model WDT970SAHZ0
Near Liberty Hill, TX 78642
Cliff
Job Details: 11/29/2021
Arrived on site to diagnose a dishwasher that is not sealing properly. Found door gasket not fully installed in upper left corner. Reinstalled gasket and all is working properly at this time. No leaks were found at time of service.
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBMS01
Near Georgetown, TX 78626
Tommy
Job Details: 11/29/2021
Arrived onsite for refrigerator po on screen. Upon arrival found power outage po on screen cleared and tested unit later had it pop up again pulled unit to inspect back and found linear damaged between harness and main control causing power to cut out
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302EBS00
Near Georgetown, TX 78628
Jonathan S
Job Details: 11/29/2021
"Arrived on site for refrigerator not making ice or dispensing water. Inspected unit and work area. Found water filter not inserted in housing all the way. Removed water filter and reinstalled filter. Tested water operation and found dispensing. Found customer on home filtration system. Recommend to install bypass on filter head and not use filter. Unit tested good, no water leaks detected during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Austin, TX 78747
Luis
Job Details: 11/29/2021
"Arrived on site. Replaced harness assembly,cover and updated drain kit,per service pointer secured evaporator to liner wall,secured thermistor to correct location on suction line using foil tape and a zip tie,secured cover with both screws and changed defrost setting to basic. autho from service pointer S16360"
We serviced a
KITCHENAID OVEN
Model KODE500ESS00
Near Round Rock, TX 78681
Tommy
Job Details: 11/29/2021
Arrived onsite for upper oven not heating correctly. Upon arrival found unit bake heating slowly and topping out around 150. Found it to loose out continuity and be damaged. ; ordrng 1 W11545804 (Bake element)
We serviced a
GE WASHER
Model GTWN4950L0WS
Near Austin, TX 78729
David S
Job Details: 11/29/2021
Arrived on site for washer not spinning. I inspected the unit and work. I found the driver shaft and pulley teeth ground down causing the pulley to wobble and the belt to slip off.; ordrng 1 WH01X10302 (Belt) and 1 WH07X10019 (Pulley) and 1 WH38X10017 (Drive shaft)
We serviced a
MAYTAG WASHER
Model MVWB766FW0
Near Marion, TX 78124
Noah D
Job Details: 11/29/2021
"Arrived on site to inspect unit for not unlocking due to a bad part. Upon inspection found the units control shorted causing issue and the latch cracked, replaced both and tested. All functions returned. Complete"
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JB0
Near Seguin, TX 78155
Noah D
Job Details: 11/29/2021
"Arrived on site to inspect unit for not heating due to issues with control, replaced control and tested unit. All heat worked. Complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ4
Near Marble Falls, TX 78654
Cliff
Job Details: 11/29/2021
Arrived on site to replace previously ordered parts for microwave. Replaced control and tested unit. Found all is functioning properly at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Manor, TX 78653
Scott
Job Details: 11/29/2021
Arrived on site for control panel out .
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Austin, TX 78754
David S
Job Details: 11/29/2021
Arrived on site to install previous diagnose parts. I installed a new pantry drawer and pantry UI. I reassembled the unit and put it through a defrost cycle. I advised the customer to defrost the unit for 24 to 48 hours in order for the ice on the evaporator to melt so the unit will start working as designed. . Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED9151YW0
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 11/29/2021
We serviced a
AMANA DRYER
Model NED4655EW1
Near Leander, TX 78641
Kimo
Job Details: 11/29/2021
"Arrive onsite for dryer not tuning on. Inspected unit and found no power at wall, checked breaker and found that it was tripped. I turned breaker on and tested unit and found that it turned on. I gained access to the back of unit and found that the vet tub was crushed. I then fixed tub and tested unit and found that it is now operating as designed. Job complete"
We serviced a
IKEA DISHWASHER
Model IDT870SAGX0
Near Georgetown, TX 78633
Lou
Job Details: 11/29/2021
"Arrived on site to inspect dishwasher not operating. Upon further inspection, the customer advised that some of the buttons on the control panel arent working. I placed the unit in diagnostics showing error code F5E1. Cleared the code and continued with testing. Unit operated as designed. I found the mode keys are functioning, but the extra selection keys are not. I tested the control panel harness and found it good. I removed and replaced the control panel and retested and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model JMC2427IL02O
Near Austin, TX 78730
David Z
Job Details: 11/29/2021
"Arrived on site to install console to resolve dead console issue. Replaced console and retested. Verified unit working as designed. Call complete,."