"Arrived on site to diagnose refrigerator that is overcooling in the RC. Examined unit and found damper is stuck open. Cycled in diagnostic mode and it did not change, door just grinds and does not close. Need to replace damper assembly. Customer also requested replacement of fresh filter and water filter as well.ordrng 1 241853801 (Damper) and 1 ULTRAWF (Water filter) and 1 EAFCBF (Fresh Filter)"

Arrived on site to test unit for not spinning. Found motor seized. No obstructions present. Recommend replacing drive motor. ordrng 1 DC96-00790G (Motor assembly)

"Arrived on site for dishwasher, inspected unit and work area. Arrived to install new sump and motor under warranty, while I was removing the defective part found that the float assembly was broken. I advised him not to use until it was fixed. Returning tech to make sure no leaks are present after replacing float. ordrng 1 WPW10195036 (Float assembly)"

"Arrived to inspect leak. I observed all functions of the unit from below the sump area and found no issues. Removing the door panel, I discovered water would bubble and churn in only one spot at the lower door area, which would cause foaming of even the lightest amount of detergent and eventual spill over of the foam. Moving the lower spray arm caused the bubbling area to move to a different part of the door and I could not hear rotation of the arm during testing. I found debris within the propulsion jets of the lower spray arm and removed it. The issue was not resolved and I discovered the internal gearing for the water spray system was not operable and locked up. The issue prevented the arm from moving, especially coupled with the debris in the jets. The lower spray arm will need to be replaced and we will clip in the element to the front mount at that time as well. No leaks of the water supply or drain observed during service. Part 85.49.; ordrng 1 W10837249 (Lower Spray Arm)"

On site for refrigerator meeting previously diagnose doors. Upon arrival installed parts and found during process at freezer door was scratched and dented in missing small chunks of the outer liner. ordrng 1 LW10638683 (Fc door) and 1 W10884775 (Nameplate)

"Arrived on site to test unit for latch broken. Replaced latch and found wires to drain pump were pulled out of molex connection. Installed spade connections, unit working as designed. Needing bezel; ordrng 1 W11643703 (Bezel)"

"Arrived on site for unit running long time and making a lot of noise . Found low water filling and when running diagnostics, fill switch was resting bin full went no water was in bin. Ordering valve and rec pump and bin thermistor . Ran resistance and found out of range, gettin 6 k and thermistor is buried in ice . No water leaks detected at time of service . ordrng 1 W10511923 (Bin thermistor)"

"Arrived onsite for WASHER WILL NOT START. Upon arrival test unit and Would not respond. Checked polarity and is correct. Accessed control and am getting 120v , also getting 5mv to console. Am unable to run diagnostics. Need to replace control and console before being able to check other components. ordrng 1 W10916649 (Control) and 1 W11226503 (Console) and 1 AUTHO (AUTHO)"

Arrived onsite for burner not igniting. On inspection the left front burner was not lighting. Attempted to remove the screws in broke the screw heads of of the burner. Got the burner off found the simmer orifice was clogged. Clean the orifice up and reinstalled. The burner started working after it was cleaned. Ordering new screws and orifice holder. No gas leaks detected during service.; ordrng 2 W11323261 (Burner screws)s and 1 W11337062 (Orifice holder) and 1 W11580024 (Ignitor)

Arrived on site and inspected washer and found customer has a video of it making noise during spin cycle. Inspected gear case assembly and found cam kit is grinding against itself and gear case is beginning to leak oil. Washer will need to be rebuilt.; ordrng 1 W11454734 (Gearcase) and 1 W11481722 (Actuator) and 1 W10721967 (Cam kit) and 1 W11550891 (Agitator) and 1 W11428524 (Capacitor)

"Arrived to inspect cooling issue. Upon inspection I found the compressor would run,but there was no heat on the high side discharge and no signs of cooling. I did not find any appearance of leaks within the evaporators. ordrng 1 W10832994 (Compressor) and 1 W11575003 (3-way Valve) and 1 WPW10143759 (Dye drier) and 1 W10913906 (Service Port) and 1 W11492867 (RC Evap) and 1 WPW10608485 (FC Evap) and 1 GCO (Tech GC)"

Arrived onsite for dishwasher not drying. On inspection found that there was no rinses aid in the unit. Filled the rinse aid and tested the unit and it was drying as designed. CX showed me where the unit was leaking from the left side of the door. Looks like the inner seal is letting water get by and run down the side of the unit. Ordering W11414078 inner seal. Water was detected during inspection ordering seal to fix. CX catching the water in a bowl.; ordrng 1 W11414078 (Seal)

"Arrived on site for dryer over heating, randomly turning off, and improperly drying. Found no errors on arrival. Found moister sensor fuse harness had now failed along with sensor electrodes. Ran diagnostics tests but couldnt get errors to appear. With new harness, electrodes, and possibly new ui/main controls.; ordrng 1 WPW10298258 (Harness wire) and 2 WP3387223 (Electrodes)s"

"Arrived on site to inspect cooktop burner caps and issues with the actual cooktop. Upon further inspection, the customer advised that when they use the front right burner with a large pan and try to adjust the burner knob, the knob is too hot to touch. I advised the customer that using a large pan/pot will require them to use the center burner, which they have been unable to do so because its missing a cap. I found the back left burner cap with a cap that doesnt even go to this model and the center burner missing the small center burner cap. Also found the cooktop badly scratched from installation. When I went to replace the cooktop, I found the new part had a rough finish when it should be smooth. I tried to clean the new cooktop with a microfiber cloth and stainless steel cleaner and the cloth would stick to the cooktop as if I were rubbing it on sandpaper. I installed the missing burner caps. I advised the customer that I would have to order another cooktop and the office will contact them when it arrives to schedule return service. No gas leaks detected during service.; ordrng 1 W10722085 (Cooktop) and 1 CNOTE (RETURNING TECH TO INSPECT COOKTOP BEFORE RETURNING) and 5 W10853046 (Bezel)s"

Arrived onsite for washer not turning on. Upon arrival found unit underneath carport. Unit not installed in proper location. Was able to run extension cord to power unit. Found display Flashing F5 on console and beeping repeatedly. Opened lid and tub was full of debris and rodent droppings. Took pics. Unit will need console and main board just to be able to properly diagnose. Will need to report findings to Assurant. Needs AUTHO before moving forward.;

Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Will need to replace sump and motor. Part was not sent with me but its on order.

"Arrived on site and found water in overflow pan again, uninstalled, removed sound blanket and set dishwasher to run on normal and observed it for 30 min and didnt see any leaking. Could not speak with techline on site due to cellphone service. Techline said it is most likely a wasted item causing overflow into pan. Willl bring back all parts attached to tub and rebuild dishwasher 7734887931; ordrng 1 W11409866 (Tub) and 1 W10920122 (Support) and 1 W10920120 (Support) and 4 W11553484 (Tub wheel)s and 4 Tubwheel (W11580025)s and 4 W11561080 (Tub wheel)s and 1 W11535094 (Water inlet) and 1 W11416363 (Pump and motor) and 1 W11413963 (Control panel) and 1 W11414079 (Ui panel) and 1 W11545290 (Deflector) and 1 W11545539 (Gasket) and 1 W11416460 (Vent) and 1 W11559689 (Inner door) and 1 W11412300 (Dispenser) and 1 W11606677 (Door seal lower) and 4 Whiteplasticwheellocks (Parts research)s"

"Arrived on site for lid lock flashing . Found tub full of water and drain pump completely clogged . Tried running manual drain but water level not changing . Ordering , pump motor and 2nd man . Call to set return . No water leaks detected at time of service. ; ordrng 1 W11458345 (Drain pump) and 1 2ndman"

Arrived onsite for washer making a loud noise. On inspection found that the pulley shield was missing. The capacitor got caught in the belt And was ripped off the gearcase and got caught in the pulley. The capacitor was crushed in caused the loud noise. Ordering pulley shield W11409708 and splutch W10721967. No water leaks detected during service.; ordrng 1 W11409708 (Pulley shield) and 1 W10721967 (Splutch assembly) and 2 357640 (Pulley shield screws)s

"Arrived on site to test unit for no heat in oven, tested unit found bake and broil elements are good, but not getting and voltage to them from control, need control to fix issue, ordering control ; ordrng 1 W11544349 (Control)"

"Arrived on site for loud noise. Diagnosed loud noise from damper motor,ordering a new damper control ; ordrng 1 WPW10479155 (Damper control)"

Arrived onsite and found vent fan shorted. Connections good from control but no fan function. Ordering fan to repair. ; ordrng 1 W11441128 (Fan motor)

"Arrived on site for frost building up in freezer on left side . Found a lot of ice build up in rails and basket on . Ran Im harvest and four that ice maker is leaking . Replaced both rails . Ordering IM . Door is closing properly now . Left IM unplugged. No water leaks detected at time of service. Cal, to set return ; ordrng 1 W11456887 (Ice maker)"

"Arrived on site for washer stuck in spin cycle and burning smell. Ran diagnostics got 7-1, 7-6,7-7,0-5 . Found cap leaking . Replaced cap and ran diagnostics wash unit passed but motor is getting super hot . Ordering motor ,belt , cap just in case new one fails again and actuator. No water leaks detected at time of service. Call to set return ; ordrng 1 W11026785 (Motor) and 1 W11239857 (Belt) and 1 W11395618 (Cap) and 1 W11481722 (Actuator)"

Arrived on site for refrigerator not dispensing ice properly. Upon arrival confirmed issue. Found bucket had health/full amount of ice. Found cause of failure was loosened auger teeth/motor threading. Found after tightening auger tooth still slowly slipping. d customer for 11/08/22 to complete repairs with new auger motor and tooth. ; ordrng 1 WPW10317991 (Auger motor) and 1 WP63052-2 (Fork)

"Arrived on site to test unit for noise, test unit found motor has slipped out from the mounting bracket shredding the mounting it self, blower wheel and belt, unit is also missing 2 front panel mounting clips, replaced motor, blower wheel and repair kit, advised customer not to run unit because it will cause damage to the unit, ordering parts ; ordrng 2 WP98234 (Clip)s and 2 W10854425 (Clip front panel)s"

"Arrived on site for dishwasher, inspected unit and work area. Tested unit and found it leaking from diverter. I will be ordering the sump & motor assembly. Returning tech to collect the diverter and sump that we previously installed, per CS. Leaks where observed during service. ; ordrng 1 WPW10455260 (Sump&motor)"

Ive been on site for rains not turning oven functions on. Upon arrival confirmed issue and found no errors in diagnostics but I did find stealth bake element had blown leading to unit initially not heating. After installing bake element reassemble tested unit but found a power loss directly at the control going down to the bake element and will need with customer wants availability of part is known; ordrng 1 W11548762 (Control)

Arrived on site and inspected oven and found lights will turn on when door is open but not when button is pressed on control panel. Control panel would need to be replaced.; ordrng 1 W11600354 (Control panel)

Arrived onsite for Wash Cycle Not Advancing . Upon arrival ran diagnostics and got F7-E6 motor circuit open. Inspected capacitor and is out of capacitance. Need to replace capacitor. Replaced capacitor and unit now spins. Also found that intermittently you have to unplug control to reset it. For unit to operate.Need to replace control per SP W11624962. Ordering control W11556725. Office to schedule.; ordrng 1 W11556725 (Control)

"Arrive on site MW With malfunctioning bulb. On arrival I found that the bulb is burnt out I am ordering the bulb and returning with the control and panel. Set return trip for the 11/07/22.; ordrng 1 8206232A (40W LIGHT BULB, MW)"

"Arrived on site for micro combo, inspected unit and work area. CX complaint was not working. I verified and had stored error code F6E8. Called techline and spoke to Austin SR#7734966443 and tested a few connectors and found to have a bad appliance manager for microwave. Im ordering parts and returning on 11/08/22 AM. ; ordrng 1 W11325789 (MICROWAVE APLIANCE MANAGER)"

Arrived on site to test unit for not heating properly. Venting is not restricted. Found what appeared to be arcing on element connections. Replaced element and cutoffs. Found motor is not spinning properly. Recommend replacing motor. ; ordrng 1 279827 (Motor)

"Arrived on site for damage to the back on a wall oven. I inspected the unit and work area.when I arrived the customer was using the microwave. I pulled the unit from the cabinet and found the top and bottom back covers dented in. I found the vent cover under the unit dented. I removed the dented panels and found the bracket for the blower motor dented as well. I tested the oven elements, temperature sensor, and harness. I found all in range and nothing shorted to chassis. I ran a bake cycle at 350 degrees. I found the oven heating to 350 with no issues. The unit is working as designed. The office will when we eta on the parts. ; ordrng 1 W11166802 (Chassis divder) and 1 W10655463 (Left bracket) and 1 W11134657 (Rear cover bottom) and 1 W11244446 (Duct cover underneath) and 1 W11171004 (Cover rear top) and 2 WPY706189 (Screws)s"

Arrived on site to diagnose an oven that has damaged light. Found light lens cracked and it will need to be replaced to complete repairs. Documented issue with safety team. Office to set return appointment. File# 7734943768; ordrng 1 W11450856 (Lens)

Arrived on site for fridge deli drawer not closing properly. I inspected the unit and work area. I found the deli drawer inside the fresh food section wont close. I inspected the drawer and found the drawer stuck and not able to be disassembled. I am ordering all the drawer parts to be replaced. The office will when we have eta on parts.; ordrng 1 W11243759 (Shelf glass) and 1 WPW10346891 (Left slide) and 1 WPW10346890 (Right slide) and 1 W11257202 (Deli pan) and 1 WPW10396909 (Deli pan front) and 2 W11226546 (Rail)s

Arrived on site to test unit for not cooling. Found compressor seized up. Changed run cap and start device with no improvement. Recommend compressor replacement. Needing 2hrs on return visit. R600 and nitrogen. . ; ordrng 1 W11574734 (Compressor) and 1 R600 (R600) and 1 Nitrogen (Nitrogen) and 1 W10913906 (Access valve) and 1 WPW10143759 (UV drier)

"Arrived onsite for freezer not cooling. On inspection found temp was 32?. The compressor was extremely hot, did a amp test and the start up was 16 amps and the running was .6amps. Ordering compressor and parts. ; ordrng 1 W11209866 (Compressor) and 1 WPW10143759 (Drier) and 1 W11499658 (Fan motor)"

"Arrived on site for a refrigerator that is intermittently cooling. Inspected unit and work area. The customer advised that the unit has stopped cooling all together and is on the refrigerator temperature is in the freezer department. Found the evaporator fan and condenser fan running but the compressor not running. Took an amp draw off the compressor and found the compressor pulling 5.8 A for 30 seconds before shutting off. I am ordering all sealed system components including the dryer, compressor, access valve, and evaporator for repair. The office will need to contact the customer about a return date due to out of stock and PSP items. Please schedule service for three hours.; ordrng 1 W11580057 (Compressor) and 1 W11546605 (Evaporator) and 1 W11506635 (Coupler) and 1 Wpw10143759 (Dryer)"

"Arrived onsite to replace failed tube assembly orifice holders. Upon disassembly and unboxing found incorrect holders. 2x front left and 2x rear left. Need a front right and rear right. Will need to order correct assemblies. Left front, left rear, right front and right rear all need replacement. Bringing back spud-orifice and regulator. Left unit disconnected and gas off. Notified customer not to use, house is not lived in yet. ; ordrng 1 W11050487 (Right front tube assembly) and 1 W11167099 (Right rear tube assembly)"

Arrived on site to diagnose a refrigerator with light not working. Found rc door switch broken and it will need to be replaced to complete repairs. ordrng 1 W11123941 (Switch)

"Arrived on site for washer leaking . Checked and found supply lines and drain hose attached properly . Took back panel off , no signs of water leaks . Ran diagnostics and quick wash as well as rinse drain and spin . Only signs of water was from front bellow . Found a lot of pet hair on door glass and cleaned it off . Also cleaned out weep hole area of bellow . Reran test and no leaks detected. Advise of cleaning areas to customer . Job complete . Unit is stacked ."

"Arrived onsite for oven not responding. Upon arrival found oven in garage. Customer uninstalled unit so electrician can verify supply voltage. Inspected unit in current state. Found thermal fuse failed. Notified customer to run a test at low temperature to insure components are functioning, especially the cooling fan. More often then not running a self clean or leaving the door open after cooking to cool.

"Arrived onsite for a washer that is leak washer upon inspection I found that there was no leak at the drain pump,brain hose, or tub/basket. I found a big leak at the bellow. I installed new below and tested unit and found that the leak was gone.

Arrived on site to diagnose a dishwasher with upper rack not staying in position. Found adjusters broken and replaced them with updated parts. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

"Arrived on site to diagnose washer that is not responding when plugged in. Examined unit and plugged it in. Found when it's powered on, it's caught in a drain loop and runs the drain. Held down cancel and was able to completely cancel the cycle. Leveled unit due to being completely off level. Ran diagnostics and calibrated. Verified proper function and no further issues.

Arrived onsite for a washer that is not going into wash. Upon inspection I found that unit was not sending signals to the motor to start wash. I replace the control and tested the unit and found unit operating as designed.

"Arrived on site to replace Control panel. Replaced panel test unit and unit test good job complete.

"Arrived on site to test unit for no heat, tested unit found shorted heating element, replaced heater, ran a full diagnostics cycle, all components tested good, heater is heating, no leaks detected job complete"

Arrived onsite and tested oven thoroughly for issue causing unit to stop working and go blank during preheat. Determined the range was on a non dedicated circuit that shared a gfci outlet with the counter top outlets. Determined that the customer was having to reset the gfci periodically to use the oven. advised that the oven should be on a dedicated non gfci circuit to restore proper consistent functionality. Explained that the gfci outlet can misread voltage changes as pre-indicators of harm and trip.

Arrived on site for door flopping down . Found spring had come out of hinge assembly. Reinstalled hinge and made sure clasp was properly in hinge . Door is functioning properly. No other issues found . No water leaks detected at time of service. Job complete

"Arrived on site for disposal. Inspected unit and work area. CX complaint was disposal was not working. They pulled the stuff from under the sink and then tested and it stared to work again. I explained to CX that disposal has a reset button on the bottom for safety and they probably accidentally reset it when removing the stuff from under.. No leaks where observed during service. Job completed

"DVE60M9900V/A3 Arrived to inspect up dryer not starting. I disassembled the unit and found all thermal devices intact the belt switch reading correctly and the motor with expected resistances. I found the centrifugal switch was partially hanging and after removing debris from it and the surrounding area, the unit operated as designed. Full functions, including heat cycling and motor operations observed. Steam dryer, no leaks observed during service.

"Arrived on site to inspect dryer not heating. Upon further inspection, I tested the unit and found the drum turning but no heat coming in. I removed the bottom front panel and checked the element, cutoffs, thermostat and fuse and all are good. I tested voltage at the wall and found the red to white is not getting voltage. Found black to white is getting 125V. I advised the customer of my findings and recommended having an electrician service the outlet and breaker. No lint observed at the end of service, job completed."

Arrived onsite for loose handle. Found screws needed to be tightened. ; used 1 W10401225 (Door glass) from stock

"Arrived on site for no cool in fresh food section. Ran diagnostics temp reading off,ran fan test weak air flow diagnosed defective thermistors. Removed evaporator defrosted evaporator replaced cover assembly ran diagnostics changed defrost setting to basic.

"Arrived on site to inspect refrigerator not making ice and not dispensing water. Upon further inspection, I tested the water dispenser and it failed to dispense. Removed the water filter and retested and it continued to fail. Pulled the unit out and disconnected the valve from the supply line and found no water coming from the supply line at the wall. Removed the water hose from the spigot and still no water. I advised the customer they would need to have a plumber inspect the water lines. Water at the wall was left turned off for safety. No water leaks observed during service, job completed."

"Arrived on site to diagnose range that is not heating in the oven and flames are not consistent on the cooktop. Examined unit and tested functions. Found only 2 burners had spark coming, but flames looked healthy. Spark module is only sending voltage to 2 igniter, and needs to be replaced. Ran the oven and found it is heating, but control is not reading the temp changes. Temp sensor tested good when I checked it for resistence, and was adjusting for temp. Unit needs a control, spark igniter, and orifice cleaning to return to normal. Call complete."

"Arrived on site for refrigerator, inspected unit and work area. CX complaint was dispenser lever broken. I powered unit down and removed ui to get access to the dispenser housing and replace. Reassembled and tested. Unit is now operating as designed. No leaks where observed during service. Job completed.

"Arrived on site to inspect washer filling with water then turning off. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and once the unit began to fill, the washplate never agitated while filling. Once the unit was done filling, I found the basket never floated. I drained the water and attempted to remove the basket from the tub/bearing and found the basket is seized to the bearing.

"7602Arrived on site for no ice. Removed front cover compressor running no ice on plate found only inlet on evaporator plate cool diagnosed a leak in the system unit will need a new compressor,evaporator and drier

Arrived onsite and found unit operating with failed drain pump. Impeller had broken off. Tested unit for leaks and function. All checks good.

"Arrived on site for no ice. Ran diagnostics pump,not sending power to valve,continued test no frost forming on evaporator diagnosed a leak in the system and bad pump. Sealed system parts cover

"Arrived on site to inspect washer leaking water. Upon further inspection, the customer advised water was leaking at the front right corner to the middle of the unit. I removed the cabinet and tested the unit on a Rinse cycle and could not duplicate any leaks. I found the bleach cup ports clogged with debris. I poured a small amounts of water in the cup and found the water would not drain out, but would almost overflow the cup had I not stopped pouring water inside. I cleared the ports/debris and poured more water in the cup and it drained properly. I advised the customer of my findings . No water leaks observed at the end of service, job completed."

Arrived on site to test unit for unit blinking 7 times. Test unit and found clogged chopper blade. Cleaned out chopper blade test unit and unit test good job complete.

Arrived on site to diagnose a dishwasher that is not cycling properly. Tested all parts and components and found no failures to unit at this time. No further repairs needed and no leaks were found at time of service.

"Arrived on site for water leaking. Customer provided photo diagnosed leak at valve,replaced water valve,informed customer of small leak at supply line to shut off valve. Customer will have plumber replace line,no leaks at new water valve.

"Arrived on site for range, inspected unit and work area. CX complaint was unit sparking and smoking from control panel.

Arrived on site to install previous diagnosed parts. I gained access to the shocks and replaced all 4 with new. I reassembled the unit and tested it. It is now working as designed. The tension on the basket is now even.

"Arrived on site to inspect dryer getting too hot. Upon further inspection, I tested the airflow too the unit and it failed all three tests (photos). The third test I demonstrated for my customer. I tested the temps in the drum and due to poor airflow, the temps were well above the recommended temps. I recommended that the customer have their vents cleaned and if the unit continues to overheat to call it in for service. No lint observed during service, job completed."

Arrived on site to replace previously ordered parts for refrigerator. Replaced defrost heater and all is working properly at this time. No leaks were found at time of service

Arrived onsite for dishwasher not cleaning dishes. Upon arrival inspected unit. Customer stated he replaced the valve himself thinking it would resolve the issue. Put unit in diagnostics and found stored error code F4e3 wash motor not energizing and 7/1 heater not energizing. Ran test and confirmed wash motor failure. Heater is functioning. Replaced motor and tested. Unit is now functioning properly. No leaks present at this time Job complete.

Arrived onsite for dryer making noise when in use and not heating. Upon arrival inspected unit. Ran test and confirmed noise. Found buildup in blower wheel causing noise and poor ventilation. Removed buildup and tested. Unit now heating properly. Job complete

Arrived on site to replace previously ordered parts for refrigerator. Replaced solenoid and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.

"Arrived on site to install previously diagnosed and ordered part. Due to the ice maker failure, I removed and replaced the ice maker and tested. Unit is operating as designed. I advised the customer that it would take approximately 72 hours to completely fill the ice bin. No water leaks observed during service, job completed."

"WFW95HEDC0 Arrived to inspect washer not starting and issues. Service test mode had F3E1, F8E3, F9E1 and F5E3 stored in memory. I attempted an automatic test mode. The unit completed as designed, but I did note some excessive drain pump noise. I removed the back of the unit and vacuumed water from it and inspected the pump. I found debris within the strainer that was making contact with the impeller and removed. I tested the unit and it operated as designed. No leaks observed during service.

Arrived on site to test unit for not cooling properly in FC and no ice production. Found what appeared to be restriction in FC evap. Accessed compressor compartment and heard slight hissing sound. Found oily substance leaking from where cap and suction tube enter/exit cabinet. Applied bubble solution and with applicator pressed up against cabinet bubbles were forming. Sent video to Techline and was advised unit would be sent for review. Gave customer SR# and advised to contact whirlpool if they have not been reached out to within 48hrs.

"Arrived on site to replace broken glass, replaced glass and customer asked to calibrated unit per customer request,

"Arrived on site to inspect washer not cleaning. Upon further inspection, I found the unit full of water and non-responsive. I unplugged the unit and waited. Removed the control panel and plugged the unit back in and pressed the start button and the unit cancelled and began to drain the water. In doing this, I found the control and drain pump are operating as designed. Once the water was drained from the tub, I tilted the unit back and found the actuator that of the new designed and the actuator arm was not engaged with the cam shifter. I removed and replaced the actuator and calibrated the unit. Retested in diagnostics and the unit is operating as designed. I made recommendations for use and care. No water leaks observed during service, job completed."

"Arrived on site to inspect range oven making popping noises. Upon further inspection, I inspected all of the harnesses for any breaks in the wiring and found none. Tested the cooktop and found all burners are operating as designed. Removed the oven door and gained access to the bake burner and found it good. I did find the burner shutter door on the bake and broil burners wide open and allowing too much gas to escape the burner. I closed the doors approximately half way and tested the burners and they are functioning . Reassembled the unit and tested the unit in Bake mode at 350 degrees and the unit is operating as designed. During preheat and approximately 5 mins after preheat, I could hear popping noises from the metal being heated and expanding. Placed the unit in diagnostics and checked for error codes and found none. I advised the customer of my findings and the noises theyre hearing are normal. No gas leaks detected during service, job completed."

Arrived onsite to install previously ordered parts. Replaced door lower hinge cam. Door still opens to the same distance. Contacted techline. It is determined that the design of the pantry door is too close Refrigerator.

"Arrived on site and replaced blower wheel, blower housing, Seal kit, motor, and feet. Dryer is now running quietly, job complete"

"WRT112CZJZ00 Arrived to inspect cooling issue. I found the unit would not cool as it should and the capillary tube from the dye drier to the cabinet was very cold and coated with condensation. This denoted a restriction and I removed and replaced the drier and tested. The restriction was within the capillary tube area that is compressed by the Lokring connector and the connector caused the issue. The unit cooled as designed and all functions were present. The condensate pan would not fit in place due to incorrect sound deadening material placement and after correcting, the pan clipped into place. No water connections to unit."

Arrived on site for not drying clothes . Found unit will tumble but not heat . Checked voltage at terminal block and found its dropped a leg of power . Flipped breaker and still losing leg of power . Recommended to customer have an electrician check outlet and breakers . No lint build up at time of service. Job complete Lleg? al lugar por no secar la ropa. La unidad encontrada girar? pero no se calentar?. Se revis? el voltaje en el bloque de terminales y se encontr? que se hab?a ca?do un tramo de energ?a. Interruptor volteado y a?n perdiendo fuerza. Se recomienda al cliente tener un tomacorriente y disyuntores de verificaci?n electricista. No se acumula pelusa en el momento del servicio. trabajo completo

"Arrived on site ,replaced main control. Ran calibration and diagnostics test . No error codes . Passed both . No water leaks detected at time of service. Job complete."

"Arrived onsite for a rang with a oven door gasket that would not stay in place. Upon inspection I found that the oven door gasket would not stay in place on the right side. It was also Brought to my attention that oven door seemed to to be warped. Upon further inspection I found that the was slightly uneven I adjusted the door and got it within reason from left to right, i the replace the door gasket and checked the door for a good seal and found that the door was sealing up just fine. Job complete."

"Arrived on site and found saved error codes F0E0, F5E4. Ran all functions in manual diagnostic cycle and found capacitor has failed again. Replaced capacitor again and washer is operating properly. Job complete"

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replace the basket, tub, filter, hub, gear case, cam, agitator, and screws and tested the unit. The unit began to work and operate as designed. Call complete."

"Arrived on site and inspected refrigerator and found no ice production, Cycled icemaker and motor is working properly. Attempted to fill icemaker and valve actuated But tray did not fill. Found fill tube is frozen Used steamer to clear ice and icemaker will now fill properly. If issue continues a new freezer door will be needed"

Arrived on site to diagnose a washer that is Not cycling properly. Found cold water valve for home faulty a plumber will need to correct issue. No leaks were found at time of service.

"Arrived to inspect no cooktop without power. The CX was unsure of the correct operation of the unit due to incorrect information published within MFG documentation. I advised the CX there are several methods of cooktop lockout and this one is solenoid driven, and must have line VAC present to maintain gas supply to the cooktop. I demonstrated by igniting one of the burners and unplugging the unit, causing the cooktop gas supply to be interrupted and the flame to extinguish. Operational test good, no gas leaks detected during service. Warranty applied to this service."

Arrived on site to test unit for unit leaking. Test unit and found drain hose pinched not allowing unit to drain correctly making unit over fill and leak. Corrected drain hose test unit and unit test good job complete. No leaks present at this time.

Arrived on site for a dryer that has a torn door gasket. Inspected unit and work area. Confirm the customers complaint and replaced the door gasket. Advised customer to give the adhesive at least 12 hours to dry. Tested the unit in the unit is working as designed. Call complete.

Arrived onsite to install previously diagnosed parts upon arrival I installed new door switch cam and tested doors and found them operating as designed no popping and door operation smooth. Job complete.

Arrived on site to test unit for unit giving f9e0 error miss wired unit. Test unit and found loose connection at board. Secured connection test unit and unit test good job complete

Arrived on site and replaced heating element per special project. Unit working as designed. No leaks detected. Job complete.

Arrived on site for whirlpool microwave having no power. I inspected the unit and work area. I found the plug loose at the outlet. I plugged in my watt meter and tested the unit. I found it working as designed. Job complete.

"Arrived on site to test unit for gasket falling off, customer stated the the gasket at the back of the drum was hanging and now its completely gone, tested unit found gasket missing, installed new gasket, unit is now working properly, advised customer to not run unit for the next 12 hours to allow adhesive to cure, at this time job complete"

"Arrived on site for no water. Tested dispenser no water flow,removed coupling at door hinge no water,jumped power straight to valve and disconnected waterline good water flow,removed drawers found frozen water tank. Gave customer options to either defrost fresh food section or tech can defrost line for a fee customer opted to defrost them selves."

Arrived on site for washer not agitating/spinning correctly. Upon arrival confirmed issue and found f7e1 and diagnostics indicating a motor related issue. Upon further investigation I found that the cam assembly has slipped down along with actuator falling out of place. Replaced actuator cam and capacitor. Reassembled and tested unit and found no leaks and unit now pull the cycling through all settings is designed. Call Complete