We serviced a
WHIRLPOOL OVEN
Model RBD245PDS14
Near Georgetown, TX 78628
Vincent
Job Details: 12/12/2022
"Arrived on site for wall oven, inspected unit and work area. Customer complaint was during self clean it shut off and never came back on. Gained access to control and had a electronics smell. Found the thermal fuse open, I used my jumper to make sure unit control would still power on and it did. I will be ordering a thermal fuse that will require to splice the harness and will require make and female connectors. Returning tech to make sure they have some. ordrng 1 WP4451042 (Fuse)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE234GPS0
Near Austin, TX 78750
David S
Job Details: 12/12/2022
"Arrived on site for dishwasher not washing the dishes. I inspected the unit and work area. I put the unit into diagnostics but it would not advance. I gained access to the control and found it shorted out. I tested the door switch, water valve, drain pump, and wash motor, I found them all in range. ordrng 1 W11305303 (Control)"
We serviced a
JENN-AIR OVEN
Model JJW9830DDP
Near Austin, TX 78750
David S
Job Details: 12/12/2022
"Arrived on site for wall oven not heating at all. I inspected the unit and work area. I found the door hinges lost tension and are not pulling the door fully closed, which is not engaging the door switch, which wont allow the unit to heat properly. I also found the lower oven door gasket torn and the upper light is burned out.; ordrng 4 WP74010283 (Hinges)s and 1 WP74009925 (Bulb) and 1 WPW10162386 (Lower oven gasket)"
We serviced a
WHIRLPOOL RANGE
Model KDRS467VSS04
Near Austin, TX 78704
Scott
Job Details: 12/12/2022
Arrived on site for oven not starting or stopping while heating . Ran preheat and unit not heating . Did hard cord control power reset . Reran preheat and unit preheated on regular and convection. Found relay on control sticking . Ordering control. Call to set return ; O-emld tckt
We serviced a
KITCHENAID COOKTOP
Model KGCU483VSS00
Near Jonestown, TX 78645
Kimo
Job Details: 12/12/2022
Arrived on site for a gas cooktop. Customer stated that he would smell gas when he first turns on the right front bur but it hose away. Upon further in I found that the orifice in the burner was too large I didnt find any gas leaks when installing unit. I am ordering a part research for W10221288. Office to reschedule ; ordrng 1 W10221288 (Lp conversation kit) and 1 W10221288partsresearch (Parts research)
We serviced a
KITCHENAID OVEN
Model KFDC506JSS00
Near Austin, TX 78732
David S
Job Details: 12/12/2022
"Arrived on site for oven not heating. I inspected the unit and work area. I found the oven would heat but the door is not engaging the latch fully. I tested the door and found the left side raising up as it closes. I found rust spots on the inner door liner. I inspected the oven lights not seated properly in the oven and falling out, I found the housing warped not allowing them to sea properly. I tested the cooktop burners and found the front left and right take a while to light. I am ordering the inner door, both hinges, two led assemblies, and both burner heads to complete the repair. The office will reschedule when we have eta on the parts.; ordrng 2 W11233684 (Oven lights)s and 1 W11334152 (Door liner inner) and 1 W11568941 (Left hinge) and 1 W11568813 (Right hinge) and 2 W11344539 (Lf rf burner head)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB05
Near Uhland, TX 78640
Andrew
Job Details: 12/12/2022
Arrived on site to test unit for not cooling properly. Found compressor running and pulling .8amps. Found frost pattern on evap not forming beyond first coil. Recommend replacing compressor and charging system with nitrogen for possible internal leak. Needing 2 hrs on return visit and SS tech. Office to reschedule. ; ordrng 1 W10507884 (Compressor) and 1 WP2188823 (Evap) and 1 Nitrogen (Nitrogen) and 1 WPW10143759 (UV) and 1 W10913906 (Access)
We serviced a
WHIRLPOOL WASHER
Model WF42H5000AW/A2
Near Austin, TX 78746
Wesley
Job Details: 12/12/2022
Arrived onsite to repair the washer switch misreading error by replacing the control board. Determined new control to be damaged in box. Ordering control again to complete repair. ; ordrng 1 DC92-01621E (Control)
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Pflugerville, TX 78660
Cliff
Job Details: 12/12/2022
Arrived on site to diagnose a washer that is making unusual noise. Found control making noises stated in service pointer and possible cam issue. Both parts will need to be replaced to complete repairs and office to set return appointment. ; ordrng 1 W11498796 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Round Rock, TX 78665
Cliff
Job Details: 12/12/2022
Arrived on site to diagnose a refrigerator that is not cooling properly. Found compressor locked up and installed new start device.found no change in operation and compressor and drier will need to be replaced to complete repairs. Office to set return appointment for 2 hours.; ordrng 1 W11635510 (Compressor) and 1 WPW10143759 (Drier) and 1 W11506635 (Coupling) and 1 R600 (R600) and 1 Nitrogen (Nitrogen)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS0
Near Austin, TX 78723
Matthew
Job Details: 12/12/2022
"Arrived onsite for dishwasher leaking. Upon arrival inspected unit. Customer pointed out several areas around installed unit where water damage had occurred. Uninstalled unit and found unit has a fractured tub. Left unit unplugged to discourage any further use. Unit will leak every time its used. Will need tub replaced. Ordering tub, office to reschedule. Customer will also talk with builder concerning replacement and damage occurred. ; ordrng 1 W11409866 (Tub)"
We serviced a
WHIRLPOOL COOKTOP
Model KCGC506JSS00
Near Austin, TX 78723
Matthew
Job Details: 12/12/2022
"Arrived onsite for right front burner not igniting. Upon arrival inspected unit. Found ignitor does click but is grounded out to the base and not the cap. Tried adjusting placement but did not correct the issue. Igniter appears to be set just low enough to not spark properly. Ordering Right front igniter, orifice holder and burner. Customer stated he would not like unit repaired but rather replaced since its a new unit. Left manufacturer customer service info. Ordering parts needed to complete the job. Also customer complained of a gap in the installation. Looks line cutout is not sufficient for cooktop to me pushed back to wall. Notified customer that is is an installation issue and the builder would need to be contacted. Office to reschedule depending on customers outcome with customer service. ; ordrng 1 W11238758 (Left front ignitor) and 1 W11337062 (LF orifice holder)"
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Belton, TX 76513
Tyler
Job Details: 12/12/2022
"Arrived on site for washer not functioning through cycles correctly. Upon arrival confirmed issue and found following errors: F0e5, f3e3, f7e7. I then found harness to valve was missing the thermistor connection and causing unit not to register correct water temps and leading to issue. Rescheduled customer to complete repairs with new housing asm.; ordrng 1 W11396714 (Valve/Housing)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Austin, TX 78753
Matthew
Job Details: 12/12/2022
"Unit #1115. Arrived on site for unit not cooling in either section. Upon arrival inspected unit found compressor powered on but was only pulling .3amps and only slightly warm to the touch. No heat transfer on discharge line. Also from inside the compartment you could hear gurgling from refrigerant trying to flow. Compressor is inefficient. Will need compressor replaced. Ordering compressor, dryer, access valve, R600 kit, nitrogen, lokring kit( unit has aluminum cap tube). Office to reschedule ; ordrng 1 W11582592 (Compressor) and 1 W11506635 (Access valve) and 1 WPW10143759 (UV dryer) and 1 R600kit (R600 kit) and 1 Nitrogen (Nitrogen) and 1 Lokringkit (Lokring kit)"
We serviced a
WHIRLPOOL OVEN
Model WOS72EC0HS20
Near Dripping Springs, TX 78620
Andrew
Job Details: 12/12/2022
Arrived on site to inspect unit for door damage. Documented damage and found unit seems to be pulled out from oven compartment. Recommend replacing inner and outer door alone with bottom vent cover. Advised customer to contact contractor to correct the issue of oven sticking out about 1/4 inch as issue is cosmetic. Advised we would be able to correct door issue but not installation issue. Office to reschedule. ; ordrng 1 W11598202 (Vent) and 1 W11600322 (Glass door) and 1 W11617223 (Inner door)
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Austin, TX 78723
Joe Z
Job Details: 12/12/2022
"Arrived onsite for leaks water. Upon arrival test unit and water leaked from back of unit during fill. Inspected unit and found fracture in outer tub. Customer stated that unit shook a lot before leak happened. Found suspension to be a little loose. Need to replace tub, suspension, and gearcase. Ordering tub, gearcase, and washplate. Office to reschedule ; ordrng 1 W11219115 (Outer tub) and 1 W10902814 (Washplate) and 1 W11449840 (Gearcase)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Austin, TX 78741
Scott
Job Details: 12/12/2022
"Arrived on site for washer walking and vibrating . Ran diagnostics got errors 8-6,0-3,8-1. Ran diagnostics and unit is making noise and vibration during spin . Ordering gearcase , clutch, slider and control . No water leaks detected at time of service. Call to set return ; ordrng 1 W11266006 (Control) and 1 W11185701 (Gear) and 1 W10905022 (Clutch) and 1 W10905025 (Slider)"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Georgetown, TX 78628
Lou
Job Details: 12/12/2022
"Arrived on site to inspect range burner not working. Upon further inspection, customer advised the back right burner is not working. I tested all burners and found the back right burner not igniting. The ignitor is arcing and I can hear gas flowing, but it wont ignite. I attempted to clean a round the ignitor area of the burner head and retested and it continued to fail. The parts prescreened for the call today were incorrect due to not having the last two digits of the model number. I am ordering the front right burner head, rear right burner head and burner caps. Scheduled return service for 12/19/22. No gas leaks detected during service.; ordrng 1 W11435630 (Right front burner head) and 1 W11435657 (Right rear burner head) and 1 W11435570 (Burner caps)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Austin, TX 78731
David S
Job Details: 12/12/2022
Arrived on site to install previous diagnose parts. I gained access to the freezer drawer and began to replace the slides. I found the wrong slides were sent for the fridge. I verified the m&s on file are correct. I verified the correct part number was ordered. I installed the gear kit and put some food safe grease in the slide bearings. I tested the drawer and still found the left side going out of sink and piping forward. I am reordering the slides. The office will reschedule when we have eta on the parts.; ordrng 2 W11265130 (Slide)s and 1 WPW10284684 (Left side bracket) and 1 WPW10284685 (Right side bracket)
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near Manor, TX 78653
Matthew
Job Details: 12/12/2022
"Arrived onsite for dryer not heating. Upon arrival inspected unit. Found dryer would power on but not start a cycle. When start was pressed , you could only hear clicking from control area. Put in diagnostics and found error code for open or shorted thermistor. Checked thermistor per service matters and found thermistor reading 12k ohms or 70 degrees . Checked for grounding re was none. Per tech sheet, control needs replacement. Ordering control. Also ordering thermistor, fuse and sensors. Office to reschedule ; ordrng 1 W11413569 (Control) and 1 W11164044 (Harness) and 1 W10909685 (Fuse) and 1 WP8577274 (Thermistor) and 1 WP3391914 (Thermostat) and 1 279973 (Cutoff)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Mustang Ridge, TX 78610
Andrew
Job Details: 12/12/2022
Arrived on site to test unit for resetting itself sporadically. Recommend replacing console and control. Returning tech to determine if filter board should be replaced as a precautionary. Office to reschedule.; ordrng 1 W11333816 (Display pcb) and 1 W11184551 (Panel)
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS03
Near Austin, TX 78738
Leonardo
Job Details: 12/12/2022
Arrived on site to test unit for unit not heating. Test unit and found bad switches. Ordering new switches office to reschedule ; ordrng 4 W10211972 (Switches)s
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Georgetown, TX 78633
Gerry C
Job Details: 12/12/2022
"Arrived to inspect unit. Upon arrival, I found the cabinet had not been corrected yet and the builder arrived to be given an explanation of the required correction. The build will arrange the cabinet contractor to correct the issue and we will be called back to re-test the unit. Office to await return service request. ; O-emld tckt"
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Belton, TX 76513
Tyler
Job Details: 12/12/2022
"Arrived on site for dryer not turning on. Upon arrival confirmed issue issue. Verified unit had stable power but ui wouldnt turn on and I found corrosion around ui control found unit had a clog in wall that lead to heating issues and unit shutting down. ordrng 1 W11378949 (Ui control) and 1 W11565020 (Acu)"
We serviced a
IKEA REFRIGERATOR
Model IX7DDEXGZ001
Near Austin, TX 78704
Joe Z
Job Details: 12/12/2022
"Arrived onsite to install previously ordered parts. Replaced module and having same issue. Contacted SW for assistance. Checked dc voltage and got 30 dcv. SW recommended reordering module as well as control. Ordering module, and control . ordrng 1 W11043763 (Control) and 1 W11043011 (Module)"
We serviced a
KITCHENAID OVEN
Model TBD
Near Horseshoe Bay, TX 78657
Gerry C
Job Details: 12/12/2022
"Arrived to inspect oven control panel issue. The customer pointed out that the control panel was hanging out at the top by approximately 3/8 and could not be seated. I found the opening within the cabinet was too narrow and should have approximately 1/8th inch one either side removed, to allow the control to fit into the opening without bending the upper half of the unit. The customer will contact us after the cabinet has been corrected and we will get the model and serial number at that time. ; O-emld tckt"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Austin, TX 78752
Matthew
Job Details: 12/12/2022
Arrived on site for washer giving error code F6 E1. Upon arrival found unit unplugged. Powered unit and display showed power failure. Tried pressing the power button to clear and UI was completely unresponsive. Disassembled to inspect UI and control
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SMBM00
Near Georgetown, TX 78633
Lou
Job Details: 12/12/2022
"Arrived on site to inspect refrigerator ice maker producing ice slowly. Upon further inspection, I found an ice cube wedged/jammed in the tray keeping the tines from harvesting. Removed the cube and closed the door switch and the ice maker began to harvest. When the IM called for water, very little water filled the tray explaining why the cubes were so small (photo). I pulled the unit out and tested the water pressure at the wall and there is good water pressure. I removed and replaced the valve and retested the ice maker and it is operating as designed. I recommended that the customer discard the first two batches of ice before consuming any. No water leaks observed during service, job completed."
We serviced a
GE DRYER
Model GTD75ECSL0WS
Near Leander, TX 78641
Kimo
Job Details: 12/12/2022
Arrived on site for a dryer that is still making noise after first few visits. Upon inspection I found that the shaft bearing had signs of premature wear due to it possibly being defective. I replaced it. And upon further inspection I found that the front top bearing assembly was damaged. I installed the new bearing assembly and tested the unit and found unit operating as designed
We serviced a
WHIRLPOOL DRYER
Model GEW9200LW1
Near Georgetown, TX 78628
Vincent
Job Details: 12/12/2022
"Arrived on site for dryer, inspected unit and work area. Customer complaint was not heating. Tested unit and found the thermal cut off open. Replaced parts and cleaned all lint. Unit is now heating as designed. I advised CX not to use unit until they get vents cleaned or checked.
We serviced a
WHIRLPOOL COOKTOP
Model KSEG700ESS0
Near Round Rock, TX 78681
Paul
Job Details: 12/12/2022
Arrived onsite for a cooktop with a broken knob. I found the RF infinite switch busted. The knob was in good shape. I replaced the switch and tested the range. All functions as the range are working as designed. Call complete.
We serviced a
ADMIRAL WASHER
Model AAV7000AWW
Near San Marcos, TX 78666
Andrey
Job Details: 12/12/2022
"Arrived on site to test unit for washer filling and not advancing, tested unit found water is filling but agitator is completely ceased causing motor to over heat and shut down, will need clutch, brake and gear case to fix unit
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Temple, TX 76502
David Z
Job Details: 12/12/2022
"Arrived on site to diagnose refrigerator that was tripping the breaker somet8mes 1-2 times per day. Customer advised it was at random times. Tested all loads on the unit, and found no shorts or irregular behavior at all. Unit did shut off at random once while i was there, but was not during any kind of testing and was bot repeatable. Called tech line, SR7735249697. Tech Line had me load test and also check for shorts through power cable. All passed fine with no evidence of an obvious short. Tech Line referenced service pointer for GFCI breaker nuisance, W11525530 and recommended calling breaker MFR for further assistance as unit is not failing any tests.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS2
Near Lakeway, TX 78734
Luis
Job Details: 12/12/2022
"Arrived on site. Ran diagnostics weak water flow with filter removed diagnosed a defective water valve,replaced water valve,ran diagnostics good water flow unit passed all other diagnostic test
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6FARXXY08
Near Buda, TX 78610
Andrew
Job Details: 12/12/2022
"Arrived on site to test unit for ice sheet accumulating on bottom of FC. Removed ice and found drain tube was obstructed. Removed obstruction, unit now working as designed. No leaks detected.
We serviced a
KITCHENAID DISHWASHER
Model KUDP02FRSS3
Near Austin, TX 78703
Wesley
Job Details: 12/12/2022
"Arrived onsite and removed and replaced the sump and motor assembly to repair. Tested unit function and determined full wash power to be restored. Mrs. noticed a dent in the dishwasher for the first time following the repair. I am sure I dont know how the dent occurred, and there was nothing unusual in the repair method that would account for the dent. I advised that a picture had been taken and submitted and service management would be notified.
We serviced a
WHIRLPOOL FREEZER
Model GC3NHAXVY01
Near Austin, TX 78704
Scott
Job Details: 12/12/2022
Arrived on site for no cool fridge . Both sections room temp. Compressor pulling 4amps but would periodically pull 7amps then unit would shut down .
We serviced a
KITCHENAID OVEN
Model KEBS207SSS04
Near Austin, TX 78746
Scott
Job Details: 12/12/2022
"Arrived on site for broiler element cracking and starting to sag. Replaced element .unit is preheating properly.Job complete"
We serviced a
MAYTAG WASHER
Model MVWX655DW0
Near Waco, TX 76712
Jonathan M
Job Details: 12/12/2022
"Arrived on site for a washing machine that is not starting cycles. Inspected unit and work area. Tested the unit in a normal wash cycle and found the unit turning on and operating as designed. The customer advised that they had unplugged the unit prior to my arrival. Ran it through diagnostics and found an F2 E1 (UI stuck key) and F0 E5 (off balance load) error codes. Ran the unit through an auto test in the unit ran as designed. The customer advised that theyve had several loads not finish out cycles and theyve had the drain pump running with the control not being responsive several times. I did advise the customer that they need to press and hold the start button to cancel out the cycle before they can move onto another wash load. The customer advised that theyve had the control being unresponsive several times. I did explain to the customer that sometimes power cycling the unit for a full minute can remove the glitches out of the control and reboot the control to work and operate as designed.
We serviced a
JENN-AIR MICROWAVE
Model JMW2430DP01
Near Austin, TX 78738
Leonardo
Job Details: 12/12/2022
Arrived on site to replace console. Replaced console test unit and unit test good job complete
We serviced a
GE REFRIGERATOR
Model PSB48YSKCSS
Near Austin, TX 78731
Luis
Job Details: 12/12/2022
"Arrived on site. Replaced defective icemaker,ran icemaker harvest passed,no water filling icemaker replaced defective valve ran harvest test passed water filled icemaker.
We serviced a
KITCHENAID RANGE
Model KSGG700ESS0
Near Austin, TX 78701
Scott
Job Details: 12/12/2022
"Arrived on site for oven not heating. Ran diagnostics,no error codes . Oven is not sparking . Found igniter control shorted out . Replaced control , unit is preheating normally. No gas leaks detected at time of service. Job complete .
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC604FSS00
Near Briarcliff, TX 78669
Luis
Job Details: 12/12/2022
"Arrived on site. Replaced freezer evaporator cover and icemaker fill tube,ran diagnostics fan powered on,ran harvest test passed ran fill test passed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV00
Near Austin, TX 78728
Cliff
Job Details: 12/12/2022
Arrived on site to diagnose a refrigerator that was not opening and closing properly. Tested all parts and components and found no failures to unit at this time. Advised customer on findings and no further repairs needed. No leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Gatesville, TX 76528
Jonathan M
Job Details: 12/12/2022
"Arrived on site for a refrigerator that is sweating and causing mold and rust buildup on the doors. Inspected unit and work area. The customer advised that the middle mullion is sweating up near the top and causing moisture on both refrigerator and freezer doors leading to rust and mold buildup. Did confirm the customers complaint and used a temperature gun to measure temperatures between the mullion. Found the middle and bottom part of the Molean reading 78 to 80?F. Found the upper portion of the mullion that was sweating sitting at 58?F. I called Whirlpool Techline and spoke to Cliff SR# 7735255587. He had me unplug the condenser fan and let the unit run for 10 minutes. Found temperatures rise on the mullion up to 91.3?F but the upper portion of the Molean only reaching 60-63?F. He advised that at this point, it would have to be due to the odor loop inside the cabinet being pulled away from the cabinet causing the issue.
We serviced a
KITCHENAID OVEN
Model KEBS109BSS
Near Austin, TX 78738
Leonardo
Job Details: 12/12/2022
Arrived on site to test unit for oven not getting to 425?. Turned oven on to bake at 425? and unit preheated to 425? couldnt duplicate the problem job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTE704DSS0
Near Georgetown, TX 78628
Lou
Job Details: 12/12/2022
"Arrived on site to inspect dishwasher not completing a cycle. Upon further inspection, I placed the unit in diagnostics showing error code F10E3-drying fan I cleared the code and continued with testing and found the fan not coming on during diagnostics. I removed the outer door panel and inspected the vent assembly and found corrosion at the bottom of the vent once I removed the vent, I found corrosion on the fan motor/blades. I replaced the vent assembly and retested the unit and it is operating as designed. No water leaks observed during service, job completed."
We serviced a
JENN-AIR OVEN
Model JJW2430WS02
Near Austin, TX 78753
Wesley
Job Details: 12/12/2022
Arrived onsite for panel display crooked in display. Gained access and found display mount snapped on left side. Used foil tape and permagum to align and secure the display properly. Unit is now aligned and operating as designed.
We serviced a
WHIRLPOOL OVEN
Model RBD305PRS00
Near Horseshoe Bay, TX 78657
Gerry C
Job Details: 12/12/2022
"Arrived to instal previously diagnosed and ordered part. I installed the rebuilt control p/n 8303883 and tested. The unit regained all functions and heated and cycled as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Pflugerville, TX 78660
Cliff
Job Details: 12/12/2022
Arrived on site to diagnose a refrigerator that is leaking. Found fill tube for the icemaker frozen over causing leak. Thawed tube and all is working properly at this time. No leaks were found at time of service
We serviced a
MAYTAG REFRIGERATOR
Model MSF25D2EAW00
Near Austin, TX 78732
David S
Job Details: 12/12/2022
"Arrived on site to install previous diagnose parts. I removed the ice bin and cleared the ice out. I installed a new release button. I gained access to the auger motor and steamed out the ice, I removed the auger shaft and steam cleaned out the hole. I installed a new motor and reassembled the unit. I tested the dispenser and bin. I found both working as designed. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS25XVMS6
Near Jonestown, TX 78645
Kimo
Job Details: 12/12/2022
Arrive on site for a refrigerator that has stoped producing ice. Upon arrival I attempted a ice harvest test and found that it would not harvest properly the ice maker motor would rotate but it would dump the ice and the motor sounded like it was missing teeth on its gear. I then checked the fill tube and found no ice or any obstructions in it. I installed new ice maker and tested unit and found unit operating as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT790SAYM2
Near Round Rock, TX 78665
Vincent
Job Details: 12/12/2022
"Arrived on site for dishwasher, inspected unit and work area. Customer complaint was leaking water. Tested unit and found it leaking from between the door skin. Removed door skin and retested and it was leaking from dispenser area. Customer had installed new dispenser and was not fully tightened. I tightened the screws to compress the seal and tested. No leaks where observed after test. Advised CX to monitor just incase its leaking from anywhere else.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBFN502ESS02
Near Horseshoe Bay, TX 78657
Gerry C
Job Details: 12/12/2022
"KBFN502ESS02 Arrived to inspect no lights with RH RC door use. I found the bolt for the door hinge assy had came loose and after tightening, the issue was resolved. No leaks observed during service. 10 min service, service call only,
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0AS00
Near Georgetown, TX 78633
Lou
Job Details: 12/12/2022
"Arrived on site to inspect wall oven/microwave combo unit with microwave showing error codes. Upon further inspection, I found error code F1E5. Following the tech sheet, I advised the customer that the microwave main control needed to be replaced and if the unit continued to fail, the inverter board and magnetron would need to,be replaced as well. Customer agreed to,the repair and I removed and replaced the microwave main control and retested and the unit began to operate and stopped and showed the error code F1E5 again. I removed and replaced the magnetron and inverter board and retested and unit is operating as designed. Job completed."
We serviced a
WHIRLPOOL DRYER
Model MED7230HC0
Near Horseshoe Bay, TX 78657
Gerry C
Job Details: 12/12/2022
Arrived to inspect noise. I found and removed coins from the drum paddles and tested. The issue was resolved and the unit operated as designed.
We serviced a
MAYTAG OVEN
Model MEW5530DDW
Near Liberty Hill, TX 78642
Maurice R
Job Details: 12/12/2022
Arrived onsite for oven not heating. On inspection I set the oven to 350? and it heated up to 350 with the range from 300? to 400?. Talked with the Brother in law he said that when they set it to 400? it went back to 100?. Infiltration the customer that once you set the temperature that the digital temperature read out on the oven switches to 100? displayed on the oven. It stay there until the oven reach over 100? then temperature starts to rise on the digital display and will stop at selected temperature.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Austin, TX 78753
Wesley
Job Details: 12/12/2022
Arrived onsite and diagnosed range oven not preheating to be that the control failed bake relay not closing the circuit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHV08
Near Bastrop, TX 78602
Joe Z
Job Details: 12/12/2022
Arrived onsite to install previously ordered parts. Replaced thermistor WPW10384183 and harness W11581973. Test unit and all rest now pass. Ran forced defrost and heater now energizes. Unit is operating as designed. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Georgetown, TX 78626
Lou
Job Details: 12/12/2022
"Arrived on site to inspect microwave not working. Upon further inspection, I found the unit on as the display was showing a blue dot. Customer advised that the unit stopped operating completely appropriately one week ago and came back on on its own. Using my microwave tester, I tested the unit for 30 seconds and it operated as designed. I removed the control panel and inspected the main control and it appeared to be good. Tested the switches and they are good. Due to the intermittent issues, I removed and replaced the main control and retested and unit is operating as designed. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBSD602ESS01
Near Liberty Hill, TX 78642
Maurice R
Job Details: 12/12/2022
"Arrived onsite for icemaker not working. On inspection found the fill tube was iced over. I removed the ice and called for water and it filled. Informed customer that it will make ice 4 to 6 hours, customer will call if it stop producing ice. No water leaks detected during service."
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Smithville, TX 78957
Joe Z
Job Details: 12/12/2022
"Arrived onsite to install previously ordered parts. Replaced harness and got same issue. Called techline again for assistance.After series of voltage checks at start button, and timer. It is determined that there is a voltage drop on neutral. Tech advised that customer have electrician check breaker and plug outlet. Tech gave SR# 7735148917. Job complete"
We serviced a
JENN-AIR DISHWASHER
Model JDPSS244LL1
Near Dripping Springs, TX 78620
Andrew
Job Details: 12/12/2022
"Arrived on site to test hunting or not draining. Verified pump was seized. Removed broken glass and replaced pump, unit now working as designed. No leaks detected. Job complete."
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Round Rock, TX 78665
Vincent
Job Details: 12/12/2022
"Arrived on site for dryer, inspected unit and work area. CX complaint was unit not powering on. Replaced control and tested still no power. I did further inspection and found losing power at the outlet. Advised CX to contact electrician to inspect the voltage from wall outlet and if any other problems continue we will have to contact techline."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Moody, TX 76557
David Z
Job Details: 12/12/2022
Arrived on site to diagnose dishwasher not running. On arrival customer advised me home depot has already collected and returned the unit. Unit not here to service. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Kyle, TX 78640
Andrew
Job Details: 12/12/2022
Arrived on site to test unit for thawing in both compartments periodically. Temps are correctly correct. Found compressor pulling 1amp(r600 unit). Evap motors working properly and thermistors were in range from control connections. Compressor was hotter than normal. Unplugged unit and allowed to cool down a bit. Found condenser was extremely clogged causing compressor to shut of on thermal. Cleared condenser and power unit back on. Advised customer to purchase thermometers to place in both compartments and to monitor. If issues persists recommend 2hrs on return visit. Along with current parts.
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS00
Near Spicewood, TX 78738
Leonardo
Job Details: 12/12/2022
Arrived on site to test unit for oven not getting to temp. Test unit and average temp at 358? job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Spicewood, TX 78669
Luis
Job Details: 12/12/2022
"Arrived on site for drawer issues. Found drawer to operating correctly,adjusted rail bracket reinstalled drawer tested drawer operation unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Killeen, TX 76543
Tyler
Job Details: 12/12/2022
Arrived on site for refrigerator not cooling properly. Upon arrival confirmed issue and found cause of failure was due to large defrost issue in FC. After further testing found failing thermistors as well as harness disconnected from heater inside of freezer compartment. Replaced thermistors and reconnected harness and found unit functioning as designed. Inform customer to give unit 24 hours to stabilize temps. Call complete
We serviced a
WHIRLPOOL RANGE
Model JGCP436HL00
Near Austin, TX 78738
Leonardo
Job Details: 12/12/2022
Arrived on site to test unit for gas smell. Test unit and found gas smell coming from adapter at the main gas line coming from the wall. Customer will need a Plummer to fix the unit. Called safety to provide findings. Safety#7735213420
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Round Rock, TX 78681
Paul
Job Details: 12/12/2022
Arrived onsite for a dryer with the timer not working correctly. The customer stated it will not always start depending on where the timer is set and the customer showed me what it was doing. I found the switch in the timer not always closing and passing voltage from black to blue. I replaced the timer and tested. The dryer is working as designed. Unit has a Costco 1 year additional warranty. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS07
Near Austin, TX 78739
Luis
Job Details: 12/12/2022
Arrived on site for loud noise. Power cycled unit loud noise from cover and evaporator fan grill vibrating adjusted cover and grill
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ
Near Wimberley, TX 78676
Andrey
Job Details: 12/12/2022
"Arrived on site to test unit for not washing dishes, tested unit found wash motor is receiving voltage but not engaging, replaced sump assembly, tested unit unit now functioning properly, no leaks detected job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Liberty Hill, TX 78642
Maurice R
Job Details: 12/12/2022
"Arrived onsite for previously diagnosed parts. Installed the new pump and suspension. Unit operating as designed, no water leaks detected during service."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Leander, TX 78645
Kimo
Job Details: 12/12/2022
Arrived on site to install previously diagnosed parts. Upon arrival I installed new parts and tested unit and found unit operating as designed. Job completed.
We serviced a
KITCHENAID RANGE
Model KFGC558JSS01
Near Waco, TX 76712
Jonathan M
Job Details: 12/12/2022
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the DSI board and tested the unit. Still had the same issue with the igniter not igniting the gas. Replaced the igniter and tested the unit. The unit begin to work and operate as designed. Call complete.
We serviced a
SAMSUNG WASHER
Model WA52M7750AV/A4
Near Georgetown, TX 78628
Lou
Job Details: 12/12/2022
"Arrived on site to inspect washer leaking water from the bottom. Upon further inspection, the customer advised that the unit is leaking water from the left and right sides and its flowing to the front of the unit. I tilted the unit back and found no evidence of a water leak. I felt in the wash base and found water inside the cutouts (photos). I placed the unit in diagnostics and found no error codes. Continued with testing and the unit is operating as designed with no leaks. I tested the unit several times in automatic test mode, manual test mode and normal wash cycles and could not duplicate the issue. The customer did advise that the leaking is intermittent and not with every load. I advised them of my findings and recommended they take a video and get photos of the leak if the unit continues to do so. I cleaned up the water I found inside the wash base. No water leaks observed during service and no repairs needed at this time, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Blanco, TX 78606
Andrey
Job Details: 12/12/2022
"Arrived on site to test unit for freezing food, tested unit found items pushed up all the way against back wall and tall bottles blocking vent causing a Interruption in airflow, damper is cycling properly, described to customer the proper loading procedures and that if air flow is interrupted then items will freeze in different places of the fridge, customer will rearrange, unit is running as designed job complete"
We serviced a
KITCHENAID RANGE
Model KSGG700ESS3
Near Hutto, TX 78634
Cliff
Job Details: 12/12/2022
Arrived on site to diagnose a range that is tripping the breaker. Tested all parts and components and found no failures to unit at this time. Advised customer on findings and that appliance manufacturers do not recommend putting appliances on gfci or afci circuits as intentionally ungrounded parts can cause the circuits to trip. No repairs can be done to unit and customer will need an electrician to correct issue.
We serviced a
WHIRLPOOL OVEN
Model WFG550S0LZ1
Near Austin, TX 78724
Matthew
Job Details: 12/12/2022
Arrived onsite for range maker noise while in use. Upon arrival inspected unit. Ran unit at 350 degrees and observed. Found that noise customer was experiencing was the ignition process taking place during cycling. Customers first gas range and was used to electric operation. Instructed customer on operation and normal noises. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC
Near Austin, TX 78737
Kevin
Job Details: 12/12/2022
"Arrived on site and found lid is broken on left hand side, after replacing it washer will now complete a diagnostic cycle, job complete."
We serviced a
WHIRLPOOL RANGE
Model WFG975H0HZ2
Near Manor, TX 78653
Matthew
Job Details: 12/12/2022
Arrived onsite for oven not igniting. Updated model and sn. Upon arrival inspected unit. Found gas valve stem not inserted into burner tube. Gas was active and igniter was functioning but gas was not being directed into the tube. Adjusted burner tube and tested. Unit is now functioning properly. Heated to 350 with no issues. Recommended customer allow to run minimum 30 minutes to allow shipping oils to burn off. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Austin, TX 78749
Kevin
Job Details: 12/12/2022
"Arrived on site and inspected dryer and did not find any excessive noise. Dryer is running normally. Confirmed airflow is good with airflow meter no further repair is required at this time. Could not duplicate customers experience during service calls, job complete"
We serviced a
MAYTAG RANGE
Model MGR7700LZ1
Near Austin, TX 78745
Scott
Job Details: 12/12/2022
"Arrived on site for heating issues . Found aluminum foil was covering the whole bottom of oven . Foil was blocking air vents and not allowing heat into oven . Removed foil . Double checked igniter ,all checked normal. Ran preheat, unit is properly. No gas leaks detected at time of service. Job complete."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Andice, TX 78628
Kimo
Job Details: 12/12/2022
Arrive on to install previously diagnosed parts. Upon arrival I installed new door gasket and door trim. Tested unit and found unit operating as designed. Job complete.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS04
Near Liberty Hill, TX 78642
Paul
Job Details: 12/12/2022
Arrived onsite for a refrigerator to possibly replace sealed system components. I found the unit was cycled off when I arrived. I opened the doors for a couple of minutes and the sealed system cycled on. I found the compressor making normal noise. I connected a test inverter and watt meter and tested the compressor. The unit went up to 169 watts and after two minutes it had dropped to 95 watts. The FC was at 1 degree and the RC was at 37 degrees. I left the doors open for a little bit and showed the customer the compressor ramping up. I explained to the customer that this is gonna happen when enough temp is lost or when the unit goes into ice making mode. I called techline and spoke with Drew SR# 7735254225 giving him all my test results. Drew did not recommend replacing any sealed system parts and stated this was normal operation. Call complete.
We serviced a
WHIRLPOOL COOKTOP
Model KCGD506GSS00
Near The Hills, TX 78738
Leonardo
Job Details: 12/12/2022
Arrived on site to replace orifice to Lp. Replace orifice test unit and unit test good. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Moody, TX 76557
David Z
Job Details: 12/12/2022
"Arrived on site to follow up on refrigerator making a knocking / ticking sound when running at times. On arrival customer advised the noise was present, and I confirmed. Could hear a fairly quiet ticking / tapping coming from the rear of the unit in the cabinet. I removed the unit and taped down the tags and tape that can knock on the cabinet when fan is blowing. I also applied mastic to the dryer area. After putting the unit back in position I could not hear any other abnormal noises. With my head close enough I can hear what sounds like refrigerant moving through the yoder loop / evap area, which is a normal operating sound on this unit. Called findings into techline who has no additional repair recs, and finds noise within normal operating limits. SR 7734892312. Unit working as designed at this time. Call complete."
We serviced a
WHIRLPOOL OVEN
Model WOS72EC0HS01
Near Georgetown, TX 78628
Lou
Job Details: 12/12/2022
"Arrived on site to inspect wall oven timer not working. Upon further inspection, I found the unit connected to wifi. I placed the unit in diagnostics and checked error codes and found F6E0. Following tech sheet, I tested the unit and found the control panel needs to be replaced. I removed and replaced the control panel and assisted the customer in reconnecting the unit to WiFi on their phone and not the iPad. Tested the unit and it is operating as designed. Job completed."
We serviced a
WHIRLPOOL DRYER
Model WED6620HC2
Near Austin, TX 78735
Kevin
Job Details: 12/12/2022
"Arrived on site and inspected dryer and found it is not heating. Disassemble dryer and found harness to motor is not connected. After resetting connection dryer is working properly, job complete"
We serviced a
WHIRLPOOL WASHER
Model WED5100HC2
Near Killeen, TX 76542
Tyler
Job Details: 12/12/2022
Arrived on site for washer not working correctly. Upon arrival confirmed issue but found no errors. Found actuator wasnt fully adjusting between agitation/spin and leading to cam not setting right in either position. Replaced actuator then reassembled and tested unit. Found washer working as designed. Call complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Bastrop, TX 78602
Joe Z
Job Details: 12/12/2022
Arrived onsite for display not operating correctly. Upon arrival inspected unit and the UI display is partially out. Need to replace UI. Replaced UI and test unit unit is operating as designed. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Georgetown, TX 78626
Maurice R
Job Details: 12/12/2022
Arrived onsite for MW light not working. On inspection I found that the 5 volt regulator w burnt on the control board. Installed the new control board and the light started working. The unit is working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS00
Near Georgetown, TX 78626
Vincent
Job Details: 12/12/2022
"Arrived on site for refrigerator sealed system. Gained access to compressor and recover refrigerant I pierced the dryer and no refrigerant came out. D-braced the condenser, dryer and compressor installed all 3 new. Braced everything and checked for leaks and no leaks where found. Charged the system and unit is now operating as designed. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN708MPS00
Near Austin, TX 78703
Wesley
Job Details: 12/12/2022
Arrived onsite and repaired unit lighting issue by replacing the door switch. Unit is now operating as designed. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Manchaca, TX 78652
Luis
Job Details: 12/12/2022
"Arrived on site. Removed compressor cover found traces of dye in drain pan and drain tube,low side pressure reading -25,removed evaporator cover found traces of dye on evaporator. Suction line has bent crimped tube coming out of liner wall call tech support sent pictures to tech support information being sent to product review team SR#7735254310"
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS03
Near Horseshoe Bay, TX 78657
Gerry C
Job Details: 12/12/2022
"Arrived to inspect display issue. I found the unit was difficult to reset from control lock. The customer had already cycled the power and when I tested, it worked as designed. I advised the customer with operating procedures and tested. Operational test good."
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near Bruceville-Eddy, TX 76524
Jonathan M
Job Details: 12/12/2022
"Arrived on site for a washing machine that is not draining. Inspected unit and work area. The customer advised they had run a load of rugs through their washer and it never drained out and they have not been able to drain out the water since. Did confirm the customers complaint and checked underneath the washer. Found rug debris lined inside of the Tub and drain hose causing a clog. Removed the excess debris and tested the unit. The unit began to drain and operate as designed. Advise the customer against running rugs, blankets, or comforters due to issues balancing and issues such as these. The unit is now working as designed. Call complete."
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Leander, TX 78645
Kimo
Job Details: 12/12/2022
Arrived on for a dryer that well lose power from time to time. Upon arrival I found that the unit had no power. I checked the breaker and found that it was on and then checked power at the wall and found that there was good power there. I continued my checks and found a loose connection and the Terminal block I corrected the and found that the unit now had powers i the ran a quick dry cycle but found that sometimes the start button would not respond. I then checked for codes and found a code for stuck buttons stored I then replaced the console and tested unit and found unit operating as designed. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Cedar Park, TX 78613
Paul
Job Details: 12/12/2022
"Arrived onsite for a refrigerator that is making ice now but not a lot. The customer stated the unit drops one, maybe two batches of ice a day. I tested the FC temp and it was at 0 degrees. I tested the icebox temp and found it at 7 degrees. I ran the harvest and fill test and both passed. I ran the fan test and found it working the first time I tried it. I tried it two more times and the fan would pulse starting up and slowing down. I replaced the fan and the main control. I tested the unit and the fan is working as designed. Call complete."