"Arrived on site to test unit for not washing dishes, tested unit found wash motor receiving 120vac but not engaging, will need to replace sump to fix issue, sump was run without, ordering sump office to reschedule ; ordrng 1 WPW10482502 (Sump assembly)"

Arrived onsite for washer not advancing cycle. I tested in diagnostics mode and found a F9E1 long drain present. I confirmed the unit was not draining. I continuity checked the harness from the control for the drain pump and found it to be reading open line and no continuity. I ohmed out underneath the unit on the drain pump and drain pump checked good at 21.7 ohms. The harness has a break in the y split and will need to be replaced. No water leaks present at time of service. Ordering W11643701 harness. ; ordrng 1 W11643701 (Harness lower)

Arrived onsite for range display not working. I lifted the panel and found a scorch mark on the ui connector and the control board. I replaced the control board and tested unit. Ui harness is damaged and needs to be replaced as well. Ordering W11176109 harness ui. Office to RS.; ordrng 1 W11176109 (Harness ui)

"Arrived onsite to unit 9111 for washing machine that was not spinning the clothes out well, tested in diagnostics. Test 12. No error codes. No function issues with motor and spin and drain. Advised customer on findings and design. Advised that large loads or otherwise unbalanced loads may not fully spin out due to off balance load detection programming."

Arrived onsite and found unit operating with condenser rattle. Used foam to isolate and dampen the rattle. No parts used. All checks good.

"Arrived onsite and found unit operating with failed function, found breaker tripped and mushy unable to reset and get both legs of power. Advised customer that the breaker would need to be replaced to restore function. All else checks good. No parts."

"Arrived onsite and found unit operating with door lock engaging during normal oven use, multiple incidents. Performed fault code check and control reset in diagnostics menu. Tested oven for preheat to 425 and did not fail. Attempted to gain access to control box and found oven improperly installed insufficient bottom support making impossible to safely remove oven for service. Advised customer that the oven installation bottom support should be reinforced so the oven does not fall into the under drawer compartment."

"Arrived on site to replace previously diagnosed part. When removing drain pump found that a t-shirt has gone in between the basket and tub and got sucked into the drain pump. Due to stuck t-shirt, unit would not drain properly or get up to proper speed. Replaced drain pump (W10919003) and removed t-shirt. Unit is now running as designed, job complete."

"Arrived on site to test unit for strong gas odor. Upon arrival customer stated whenever the oven is in use it produces a strong gas smell to the point they have to open windows up. When unit is now in use there is no gas smell. Tested unit, unit is receiving proper voltage and has correct polarity. Started a bake cycle, when burner tube ignited noticed the flames are being pushed away from the burner holes too far. Also noticed the air shutter is open too much causing an improper air to gas ratio and allowing a larger amount of unburned gas into the atmosphere, producing a strong gas odor. Closed air shutter to about 10% open and tested unit, smell has been eliminated and the flames are now burning blue and a lot cleaner. Contacted SAFETY to document SR#7740280686, per SAFETY no further repair needed. Unit is now running as designed, no gas leak detected, no parts installed, job complete."

"Arrived on site to test unit for unit not heating. Upon arrival customer stated when starting a bake cycle unit does not ignite. Verified issue, glow igniter is not engaging and relays are not clicking on the control. Replaced control (W11126814) and igniter (W11176454) as precautionary. Tested unit, unit is now igniting properly and heating. Unit is running as designed, no gas leak detected, job complete."

"Arrived on site to test unit for noise. Upon arrival customer presented video, during agitation unit is making a squeal noise. Entered diagnostics and ran a cycle, water has been shut off to the building so could not test the water parts, but during agitation and spin, heard loose components underneath the unit. Inspected underside and found rotor cover has been scraped on the floor indicating unit has been overloaded. Removed cover and found rotor completely loose due to the rotor bolt being backed out. Removed rotor and inspected slider, found visible wear marks. Replaced rotor (W11260238) and slider (W10734521) and tested unit, noise has been eliminated and unit is now running as designed. Advised customer to not load the unit more than 40% of the basket. If issue returns advise returning with gear case rebuild parts. No leaks detected, job complete."

"Arrived on site to test unit for not draining. Verified issue, drain pump engaged but does not drain. Removed drain hose and found knockout plug has not been removed on the disposal. Removed plug and tested unit, unit is now draining. All other components are properly engaging and unit is running as designed, no leaks detected, no parts installed, job complete."

"Arrived on site to replace previously diagnosed part. Applied power to unit, drain pump engaged immediately. No kinks, punctures, or restrictions in the pressure hose. Replaced control (W11608056) and tested, unit is now running as designed, no leaks detected, job complete."

On arrival verified complaint of not completing cycle. On inspection found broken harness to drain pump. Soldered and repaired wire harness and sealed in a heat shrink with adhesive to prevent moisture. Ran diag cycle and confirmed function of unit. Job complete no parts installed.

On arrival verified complaint of unit not draining. Replaced harness wire per previous diag. Unit is now working correctly. Ran drain and spin to remove excess water and confirm spin for customer. Job complete installed w11643701

On arrival verified complaint of unit needing tub replaced. Replaced tub per previous diag and verified unit function. Job complete no leaks detected during service. Installed w11219115.

"On arrival verified compliant of noise. On inspection no noise was noted, no recordings of noise by customer. Unit is cooling correctly as ice harvested during inspection but whole unit was empty of food unable to take a product temp. No excessive frost or condensation and no gapping in liner. Unit is currently working as designed. Job complete no parts installed."

On arrival verified complaint of error code and no function. Found f1 e 0. Verified voltage and polarity. Replaced main control and verified all elements now work on surface and in oven. Unit is now working correctly. Job complete installed w11548749

Arrived on site for dead dryer . Found thermal fuse had failed . Replaced fuse WP3392519. Checked element and thermostats . Nothing in lint trap or blower housing . Getting correct voltage at terminal block . Replaced fuse . Ran temp and air flow checks and found air flow restriction. Recommend customer have exterior vent cleaned . Job complete

"Arrived on site for fridge not making ice . Tried reset button , ice maker not functioning. Replaced ice maker W11284458. Ran harvest ,all checked normal. No water leaks detected. Job complete"

"Arrived on site ,replaced drive tube , gearcase ,motor coupler W10820043, 3360629, 285785, 285753ARan test wash all checked normal . No water leaks detected at time of service . Job complete"

JBSS48E22L00 Arrived on site for a refrigerator freezing food. On arrival everything looked good even the food I checked the ohms on ohms on the thermistor 0.690 replaced part #wp2188820 product works as it's designed no water leaks visible from watersupply.

WFE510S0AS0 Arrived on site for a range with burner issues. On arrival verified issue with the front left burner on high heat client has to lower temperature to keep from burning food . Replaced part #wpw10434452 tested product works as it's designed.

WFES3030RS0 Arrived on site for a range tripping breaker and missing gasket. On arrival found gasket was off replaced part#w11542153 works great. Flipped breaker back on and checked polarity L1 to L2 (248.1) L1 to N (124.1) L2 to N (123.8) G to N (000.0) High Amp draw (14.76) and Low Amp draw (10.41) Removed ground wire and preheated to 500 degrees temperature reached without tripping breaker. Rewired ground back on and preheated to 500 degrees temperature reached without tripping breaker. Product works as its designed. Notified client if it happens again to notified home builder and whirlpool. Let client know to leave on for one hour and a half calling whirlpool safety sr# 7740326443 .

KRMF706ESS04 Arrived on site for a refrigerator not dispensing water. On arrival ran diagnostics found water valves worked checked main controls on the back found two controls overload. Replaced part #s wpw10769076 and wpw10675033 product works as it's designed no water leaks visible from watersupply.

"Arrived on site with parts ordered for repair. Removed back panel and console. Replaced lower harness and main control. Recalibrated machine. Verified operation. Call complete. No leaks. W11603810, W11652038"

"Arrived on site for dishwasher not working. Doesnt get any water per customer, found f7e2. Ran diagnostics and confirmed motor is not turning. Pulled from counter. Replaced pump and motor assembly, verified operation. No leaks. Call complete. W11460946"

"Arrived on site for front left burner not working. Removed cooktop. Found the burner element was open, replaced element, verified operation. Call complete. W11517959"

Arrived on site for washer not turning on. No response from power button. Unplugged. Used different 3 buttons to entree diagnsotics. No error codes stored. Unit completed diagnostic with no problems. Replaced console. Verified operation. Buttons now responding. Cal complete. W11603844

"Arrived on site for dishwasher not completing wash. Will flash clean and beep. Found f9e1, f9e4. Diagnsotics confirmed drain pump is not turning. Verified voltage to pump. Replaced drain pump. Completed diagnsotics with no issues. No leaks. Call complete."

"Complaint is that refrigerator turns off. Will have a lights cut out. Current temps are 35f and 0f. Those are the actual set temps. Ran diagnostics. All components working, fans, compressor, defrost heater. No signs of moisture or defrost issue. Ice bucket is full. Unit working as designed, removed deli interface and found evidence of moisture in there. Explained how this may cause several failures. Read customer the 5 door debriefing. Customer does not want to continue with repairs, call complete. 162.36; Auth code: 94JPLH"

"Arrived on site for cooktop coming apart, picture taken. Replaced cooktop. Verified operation. Call complete. W11392645"

Arrived onsite for unit not filling. Ran diagnostics and found long fill error. Ran test and found cold valve not energizing. Inspected and found harness to cold side OL. Replaced housing assembly. Tested and unit is now functioning properly. Job complete. No leaks present at this time. Job complete

"Arrived on site for unit, not spinning cloths out at the end of the cycle. Customer stated on some cycles The clothes are left soaking wet and needs to run a drain and spin cycle to spin the clothes out. Inspected unit and found cycle selection has spin turned off. Notified customer to make sure that temperature and spin are correctly set before starting a load. Motorized components are all functioning. Customer will monitor"

"Arrived on site. Found a defective switch,replaced switch led and ui working as designed. Used W11384469; used 1 W11384469 (Switch) from stock"

"Arrived on site for noise complaint. Found vibration noise from condenser,adjusted condenser coils noise no longer present,compressor running making normal noise unit is working as designed."

"Arrived on site for unit not making ice and water leaking while dispensing water. Removed upper cover found when running water from dispenser water leaking from a busted valve,removed line connections found ice in valve,replaced defective valve,found error on icemaker and frozen fill tube. Replaced icemaker and fill tube heater added sealer between icemaker housing and liner ran diagnostics icemaker passed harvest ran fill test passed. Used w11658802,w11482383,w11087201"

"Arrived on site for unit not defrosting. Customer defrosted unit a couple days ago,ohmed heater,heater passed,replaced defrost thermistor,ui and main control,powered unit on,ran defrost cycle passed heater powered on. Used w11518204,wpw10384183,w11742389"

Arrived on site for no ice ran diagnostics failed icemaker ran fill failed frozen fill tube. Replaced icemaker and fill tube assembly ran harvest test passed ran fill test passed. Used w11646196w11515313

"Arrived on site to inspect dishwasher noises. Upon further inspection, the customer advised that the unit makes a crackling noise at the beginning when the drain pump kicks on. I placed the unit in diagnostics showing no error codes and tested. The unit is operating as designed. I tested the unit in a normal wash cycle and at the beginning, when the drain pump comes on, there was no abnormal noises. I canceled the the wash cycle and turned the drain pump on and again it operated as designed. I recommended the customer get a video of the noise should it happen again and then contact our office to schedule services. I made recommends irons for use and care,,as well as, detergent use (water softener system). No water leaks observed during service, job completed. No parts installed."

"Arrived on site to inspect dishwasher seal loose or coming off. Upon further inspection, I checked the door gasket and found it properly installed. While checking the unit over, I found the tub seal was tucked behind the cabinets on both sides (photo). I was able to get the seal pulled out and adjusted and then using my heat gun, I reshaped the seal and tested the unit in diagnostics. Unit is operating as designed the tub seal has been corrected. No water leaks observed during service, job completed. No parts installed. No one an available to sign for receipt/vacant new build."

"Arrived on site to inspect refrigerator freezing items in the fresh foods section. Upon further inspection, the customer advised that items are freezing on the top shelf at the back wall and against the side wall that backs up to the freezer section. Also, items are freezing the in the top crisper drawer. I tested temps in the FC section=9 degrees. I test temps in the RC section at the top shelf and found it at approximately 40 degrees. I tested temps in the top crisper drawer and found 33 degrees and the lower crisper drawer at 44 degrees and I noticed the UI temp settings were set at FC=2 and RC=43. I explained to the customer how the unit operates as the unit only has one evaporator that cools the entire unit. I explained how the thermistors detect the temps and determine when each section has reached suggested temp settings. I explained how the cold air will run down the back wall and anything that is blocking the gaps between the back wall and the shelving can and will freeze. Also placing items against the side wall the separates the RC from the FC can and will potentially freeze. After researching the crisper drawer temps settings, I found the customer had the settings on meat, which is the coldest setting, which will explain why the produce has been freezing in the crisper drawer. I changed the setting to produce, which is the warmest setting and advised the customer that the cooling will take 24 hours to change and correct itself. I recommended the customer monitor the unit and contact our office if cooling temps didnt change. Unit is operating as designed. No water leaks observed during service, job completed. No parts installed."

Arrived on site to test unit for oven not igniting. Test unit and found bake or broiler not coming on. Test unit and found and control board and module. Replaced both parts test unit and unit test good job complete.

Arrived on site to test unit for lights not working. Test unit by removed the light cover and found left side light not connected correctly not making a full circuit. Secured connection test unit and unit test good job complete.

Arrived on site to replace tub. Relaxed tub test unit and unit test good job no leaks present at this time. Job complete.

"Arrived on site to test unit for buttons not responding and unit not starting. Test unit and found and console, replaced console test unit and unit will not start. Found bad control board, replaced board test unit and unit test good job complete."

Arrived on site to test unit for unit tripping breaker. Turned top oven on to 500? and unit pre heated correctly. Turned bottom oven on to 500? and unit or heated correctly. Turned both ovens on to 500? at the same time for 20 minutes and units test good job complete.

"Arrived on site to install previously ordered parts. Replaced control W11034208, console W11029431, fan W11107275, and socket W11594027. Test unit and operates as designed. Job complete"

Arrived on site to install previously ordered parts. Repaired unit using harness W11643701. Test unit and is operating as designed. Job complete

"Arrived on site for not powering on. Upon arrival, inspected unit. Test polarity and there is no voltage. Found breaker on tripped position. Restored power and test unit. Unit now powers on. Allowed unit to heat cycle. Unit is operating as designed. Advised customer that if breaker keeps tripping to have breaker replaced. Job coy"

"Arrived on site for a washing machine that is not dispensing fabric softener. Inspected unit and worked area. The customer advised the issue is that the fabric softener dispenser is releasing itself prior to the rent cycle. I checked the fabric softener dispenser in, found it partially broken. I want to head and replaced the fabric softener dispenser a test of the unit. I found the unit working an operating as designed. Call complete. W11160642."

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the compressor, dryer, access, valve, and free cooler and charged the unit up with 250 psi of nitrogen. I found pressure is leaking after five minutes and gained access to the evaporator. I found the leak coming from the evaporator. I replaced the evaporator and charged the unit up with 250 psi of nitrogen again and found no leaks detected for 20 minutes. I vacuumed down the unit to -31 psi and found pressures hold again. I charged the unit up with 5.5 ounces of R134a refrigerant and tested the unit. The unit began to work and operate as designed. Call complete."

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the gear case, actuator, splotch, assembly, and wire harness. I reassembled the unit and ran the unit through a diagnostic cycle. I found all components working and operating as designed with no leaks present during operation. Call complete. W11591637, W10721967, W11481722, and W11449840."

Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the reservoir and the dual valve and tested the unit. I found everything working and operating as designed with no leaks present during operation. Call complete. W 11346622 & W11043013.

Arrived on site for a dishwasher that is not washing dishes. Inspected unit and work area. The customer advised that the unit will fill with water and then drain but will not do anything else. I ran the unit three diagnostics and found an F4 E3 (wash motor not running) error code. I did confirm that the wash motor would not run. I replaced the washer motor and tested the unit. I found the unit working and operating as designed with no leaks present during operation. Call complete. W11025157.

"WTW7500GW2 Arrived on site for unit making loud banging noise. Upon arrival, found suspension to be faulty. Checked errors and found F7E0 loss of power, F0E5 off balance, F0E3 overload and F2E1 stuck key. Cleared codes. Proceeded to replace W11130359 suspension. Tested unit and now unit is functioning as designed. No water leaks detected at this time."

"WRS331SDHM06 Arrived on site for unit doors not sealing. Upon arrival, customer mentioned the FC had frost buildup and door was slightly ajar. Proceeded to inspect unit and found water filter door open, causing bottom freezer door to catch and not close properly. Closed cap and also proceeded to grease top left hinge for better closing. Tested on multiple occasions and now unit is functioning as designed. No water leaks detected at this time. No parts replaced"

"WFES3530RS0 Arrived on site for top panel dent. Upon arrival, confirmed dent on control panel (picture attached). Proceeded to replace W11707152 panel control. Tested unit and now unit is functioning as designed."

WRS315SDHM12 Arrived to install doors. I found the machine had been swapped by the MFG and I updated the information. Both doors were required and I installed. The refrigerator had just been installed into the unoccupied apartment. No leaks observed during service.

"Arrived on site to diagnose refrigerator producing next to no ice. Found ice bucket empty. I jumped the icemaker to test and harvest, and I found the stripper arm would rotate a little bit and stop, move a little more and stop, basically unable to eject the cubes from the tray, likely due to a failed mold heater or weak motor. Replaced icemaker to resolve. Tested unit and confirmed a fill and no issues harvesting on replacement. Repair completed. Parts used - WPW10300024."

"Arrived on site to diagnose refrigerator that was not cooling in RC and had some ice. Found RC evaporator cover was completely frozen over and moving no air. Found unit falls under service pointer W11512766 for RC cooling issues. This says to replace UI with new version which has updated fan run times. I replaced the UI, control, and Fan Scroll to remove all possible causes. Advised on defrost procedure to resolve the remaining ice buildup. Unit is now unplugged and defrosting. Call completed. Parts used - W10822640, W11172798, W11098695."

"Arrived onsite to inspect dishwasher not starting a cycle. Upon further inspection, I placed the unit into diagnostics and observed error code 4-3 (motor not running) I found that the rotor had seized. replaced the pump and motor and retested the unit. The dishwasher is now operating as designed. No water leaks observed during service. I noticed that the top rack stops were not securing properly. I replaced the stops. W11613480 WP8565925"

"Arrived on site to inspect dishwasher with no power. Upon further inspection, I checked voltage from the wall and found that the switch to the outlet which the dishwasher was plugged in to was switched off. The customer was unaware that this switch existed, after restoring power I placed the dishwasher into diagnostics and observed no error codes. I ran an automatic test cycle and the dishwasher has no issue. No water leaks observed during service. No parts needed."

Arrived on site to inspect dishwasher door falling open. Upon further inspection I checked the hinges and found the right hinge had failed and was no longer holding the weight of the door. I replaced the right hinge and the door is now operating as designed. No water leaks observed during service. W11712996

Arrived on site to install previously diagnosed and ordered part per previous technician I installed the tub and screws. I ran a test cycle and the dishwasher is operating as designed. No leaks observed at the end of service. W11551549 W11409866

"Arrivd on site to inspect refrigerator with door alignment issue. Upon further inspection, I found that the fridge was un level. There was a gap at the top corners of the door near the cabinet. I adjusted the fridge by raising the front legs slightly. The fridge is now level and the gap is gone. I verified that the gaskets ere sealing properly. No water leaks observed during service. No parts needed"

"Arrived on site to test unit for loud noise, tested unit found noise coming from damper in RC, replaced damper and tested, unit is now running as designed, job complete installed WPW10479155"

"Arrived on site to test unit for not washing properly, tested unit found wash motor not engaging, replaced sump assembly and tested, unit is now running as designed, no leaks detected job complete installed W11665769"

"Arrived on site to test unit for errors, tested unit found lid lock struggling to engage, replaced latch and tested, unit is now running as designed, no leaks detected job complete installed W10810403"

"Arrived on site to test unit for not heating, tested unit found flames sensor glass cracked and shorted igniter, replaced part and tested, burner is now igniting but shortly cuts out, replaced coils and tested, unit is now running as designed, no leaks detected job complete installed WP338906, 279311, WPW10328463"

"Arrived on site to test unit for vibration, tested unit found 2 drum rollers ceased and a worn out belt, replaced parts and tested, unit is now running as designed, job complete installed 2x12001541, WPY312959"

Arrived onsite for dryer making loud noise. I confirmed noise was occurring again. I found the blower wheel and rollers to be good and the motor was also not the issue. I found the blower housing to be touching the vent causing the loud noise. I adjusted the housing and the noise is no longer present. Unit is operating as designed at time of service. Call complete. No parts installed. Unit moved to 1309.

Arrived onsite for oven not igniting. Upon arrival I found there to be no gas coming through the oven. I checked the board on the back MODULE A W. I found the harness to check good but the board not sending gas to the oven. I replaced the MODULE A W. The unit now ignites and has gas coming through. Unit is now operating as designed. No gas leaks present at time of service. Call complete. Installed W10860916 MODULE A W.

Arrived onsite for broil feature not working correctly. Upon arrival I found the ignitor to be working and flame to be present. I tested the temp and found the unit to be cycling correctly to set temp of 500 degrees. Upon talking to customer he stated that he was going off of the manual which said to place food in after 5 minutes of setting pre heat. The reason as to why he was getting raw food is because the oven is not hot enough within 5 minutes of preheat to cook the food. Unit is operating as designed at time of service. No gas leaks present. Call complete. No parts installed.

Arrived onsite for dishwasher not washing dishes. I ran a diagnostics test and found F4E3 Wash motor failure present. I confirmed in a test cycle that the wash motor was not operating. Voltage to the wash motor checked good. The motor has failed and needs a pump and motor replaced. I replaced the pump and motor and unit is now washing as designed. No water leaks present at time of service. Call complete. Installed W11025157 MOTOR ASSM.

Arrived onsite for range not secured on back. Upon arrival no answer at the door. I called the customer and he stated he was trying to cancel as he had already secured the back of the range and closed out the house. Unit is secured. Call complete. No parts installed.

Arrived on site to test unit for lid locked. Found unit attempting to unlock lid but latch is not responding. Replaced faulty latch(W11670519). Unit completed diagnostics with no issues. Unit now working as designed. No leaks detected. Job complete.

Arrived on site to test unit for loud clicking noise. Verified with customer noise is splutch shifting from agitate to spin. Inspected and found no signs of damage. Advised customer noise is normal and normal part of operation. No leaks detected. Job complete.

Arrived on site to test unit for tripping breaker. Found oven breaker and dryer breaker were tripped on arrival. Heated unit to 500? with no issues. Found no signs of damaged wiring or tripping. Unit is working as designed. Job complete.

Arrived on site to replace previously diagnosed parts. Unit was still frozen on arrival. Engaged defrost element in diagnostics and found heater not getting voltage. Removed harness connection from rear of unit and found center male pin came out with molex connection. Took pic and submitted to whirlpool. Unit will be submitted for review for replacement. No parts replaced at this time. SR#7740329027

"arrived on site and replaced previously diagnosed console(W11478526), latch(W11700916), and slider(W10734521). Unit now working as designed. No leaks detected. Job complete."

Arrived on site to test unit for not washing found knife was holding the float switch up preventing unit from starting. Removed knife and unit now working as designed. No leaks detected. Job complete.

Arrived on site to test unit for RR burner continuously clicking when ignited. Found igniter switch on valve was not set properly. Adjusted switch and converted unit properly to LP. Unit now working as designed. No parts replaced at this time. Job complete.

"Arrived on site for refrigerator not cooling. On arrival found unit in was in defrost. Found when cooling kicked on that all fans and compressor ran but compressor was immediately getting to hot to touch and amp draw was increasing over 2 amps rapidly. Found unit has a failing sealed system and causing issue. Ordering W10309994 compressor, 876765 tube kit, wp2188823 evap coil, WPW10143759 uv drier, W10913906 access valve, office to reschedule once availability of parts is known.; ordrng 1 W10309994 (Compressor) and 1 876765 (Tub kit) and 1 wp2188823 (Evap coil) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve)"

Arrived on site for refrigerator not dispensing water or allowing ui functionality. On arrival found water leaking from inner hing under door as well as inner door frozen over with condensation leaking into insulation. Also found 4dcv instead of the 12dcv needed for ui to function but when I replaced control I found harness is breaking down in door. Found door is bad and needs to be replaced. Ordering WR78X20964 and will need office to reschedule once availability of part is known; ordrng 1 WR78X20964 (Door)

"Arrived on site for washer not spinning out cloths or finishing cycles properly. On arrival confirmed issue and found F0e5, f7e9, f2e1. Found rotor locked error was due to broken slider and gearcase leaking oil. Found suspension rods coil allow washer to be pushed in such a way that mimicked dribbling a basketball quickly while touching the ground in the process. Didnt have W11130359 suspension at time of service and rescheduled customer for 11/19/24 to complete repairs with rods, w11393685 gearcase and w10734521 slider. ; schdld next appmnt for 11/19 TUE !"

"Arrived on site for washer off balance. On arrival confirmed failure. Found hub again was loose but the inner basket hole the gearcase rests in was hollowed out more and causing inner basket to wobble heavily and rust on gearcase shaft gearcase. . Found unit will need W10528947 hub, w10752719 inner basket, w11454734 gearcase, possibly w11130362 suspension rods. Was able to removed washplate. Suspension rods tested fine with push test but tub was to wobbly to allow unit to run towels without it possibly damaging outter frame. Office to reschedule once availability of parts is known.; ordrng 1 W10528947 (Hub) and 1 W10528947 (Gearcase) and 1 w10752719 (Inner basket)"

"Arrived on site to test unit for door not sealing. Upon arrival customer presented issue, top half of the FC door is not sealing causing frost to build up inside the FC. Removed all frost, heated the gasket to form it to the frame. Expanded the gasket as much as possible but door is still not sealing. Noticed a screw for the cam is backed out and rubbing on the bottom of the door, after tightening still no change and door is not sealing. Contacted service thread, per service thread will need to order a door, cam, and door stop. Ordering parts, no parts installed, office to reschedule. ; ordrng 1 LW10913113 (FC door) and 1 W11557261 (Door stop) and 1 W11661926 (Door cam)"

Arrived on site for poor drying . Ran diagnostics got 10-2 error . Found vent not opening . Ordering vent . No parts installed return set 11/19 . No water leaks detected ; ordrng 1 W11649995 (Vent)

"Arrived on site for loose handle on range . Found damaged outer glass and both trim pieces damaged as well. Ordering vent w/hndle ,outer glass and both side door trim pieces . Call to set return . No parts installed today .; ordrng 1 W11353054 (Handle w/vent) and 1 W11624777 (Outer glass) and 1 W10746436 (Left trim) and 1 W10746435 (Right trim) and 1 W10884775 (Badge)"

LSQ9010PW6 Arrived on site for a washer not draining. On arrival found that 5he door switch had failed replaced uploaded photo. Also found drain hose was so twisted under cab uploaded photo. Replaced part# s wp3363394 and wp8318084 them parts were needed but it didn't fix the on going issue ordering part#s WPW10096921 and wp661600 . Office to schedule for client. ; ordrng 1 WP661600 (Motor) and 1 WPW10096921 (Drain hose)

Arrived on site for washer stuck on sensing. Found water still in tub and unplugged. Found f9e1. When running sensing light just blinks. Inspected and found wires to pump open. Did temporary wire repair. Completed diagnostic. Working as designed. Customer says it shakes more when clothes are in. Advised about soap usage and load size ordering harness and suspension. Reset for wed. ; ordrng 1 W11643701 (Lower harness) and 1 W11396716 (Suspension)

Arrived on site for washer agitator falling off. Customer had bolt already out and it is bent will need new agitator bolt. Customer says washer trips breaker. Diagnsotics shows f0e5. Cleared and all components tested properly. No shorts or breaker trip. Reset for Tuesday am. Sooner service requested. ; used 1 W11223765 (Bolt) from stock

Arrived on site for unit not cooling. Unit was unplugged on arrival. Powered unit and found compressor buzzing and kicking out on overload. Unit will need compressor replacement. Ordering two hours. Shield system repair. Office to reschedule. ; ordrng 1 W11557425 (Compressor) and 1 W11598433 (Evaporator) and 1 R600a (R600a) and 1 Nitrogen (Nitrogen) and 1 W11506635 (Access valve) and 1 wpw10143759 (UV drier) and 1 2hrss (2h ss)

"Arrived on site to inspect refrigerator no cool. Upon further inspection, the tenant advised that the freezer section is the only one cooling. I inspected the FC evaporator cover and found approximately one inch of ice on the cover (photo). I placed the unit in diagnostics and tested the defrost thermistor and found the thermistor is registering open when it should be closed. I tested the defrost heater and it is operating as designed. I advised the tenant they would need to defrost the unit by unplugging it at least 24 hours before we return to repair. Tenant advised she is only available on Saturdays so I advised the owner would need to contact the office to reschedule return service. No water leaks observed during service. Ordering the defrost thermistor and office to schedule return service.; ordrng 1 WPW10384183 (Thermistor)"

"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested temps in the FC=8 degrees & RC=39 degrees. I placed the unit in diagnostics and tested the ice maker in test 56 and found E5 error. I tested the harvest in test 57 and it operated as designed. I tested the fill tube in test 45 and I could hear the valve energize, but no water went into the tray. I found ice on the front of the ice bin door and under the ice bin door gasket (photos). Also found the ice bin door gasket badly crimped (photo). also found the unit doors had been removed during installation and not properly re-installed. I adjusted the RC doors and leveled the unit. I am ordering the fill tube heater, ice bin door, dual valve and will return with all prescreened parts, along with CNOTE-LSO PER CUSTOMER REQUEST. Scheduled return service for 11/20/24. No water leaks observed during service and no parts installed today. RETURNING TECH TO REPLACE THE ICE BIN DOOR, ICE MAKER, FILL TUBE HEATER, HV CONTROL AND TEST BEFORE REPLACING THE DUAL VALVE.; ordrng 1 W11226501 (Fill tube heater) and 1 W11399564 (Ice bin door) and 1 W11482383 (Dual valve)"

Arrived on site to test unit for support broken and vent damaged. Secured element with me support and will need to order new vent office to reschedule ; ordrng 1 W11598191 (Vent)

Arrived on site to test unit for both oven bake not coming on. Test unit and found both igniters are completely disconnected. Secured connection and large oven not if not fall the way around. Will need to order new orifice LP kit rescheduled for 11/20 ; ordrng 1 W11428599 (Lp kit)

"Arrived on site for display not operating. Upon arrival, test unit and getting partial display. Am able to test unit and operates correctly. Need to replace console. Unit is stacked and in closet. May need 2 men. Ordering console. Office to reschedule ; ordrng 1 W11378949 (Console)"

Arrived on site to install previously ordered part. Replaced harness W11465360. Unit now powers on. When setting clock F2-E1 stuck key code appears. Test cook top and all burners except center burner are operating. Was not initially able to test oven due to burned up control and harness. Need to replace control panel and center burner. Ordering burner kit and control panel. Office to reschedule ; ordrng 1 W11662377 (Burner kit) and 1 W10913685 (Control panel)