"Arrived on site. Removed front cover found broken wires on grid cutter ran diagnostics lower pressure from valve and valve making odd noise,unit passed all other diagnostic test. Replaced valve under appliance express 1 year warranty,installed a new grid cutter ran diagnostics good water flow.

"Arrived on site for defective compressor. Removed compressor and filter drier,installed a new drier found broken cap tube in liner wall called tech support sent pictures to tech support SR#7734974826"

Arrived on site to replace previously ordered parts for washer. Replaced lock assembly and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

"Arrived on site for dryer tripping breaker as soon as its plugged in .power cord is properly hooked up . Went thru element and fuses , wire harness . All checked normal. Recommended having electrician change out gfi breaker .

Arrived onsite for unit not heating. Upon arrival inspected unit. Heater is not energizing. Check polarity and is good. Inspected heater and is good. Found thermostat is open. Need to replace thermostat. Replaced thermostat and test unit. Unit now operates as designed.job complete.

"Arrived on site for no ice. Diagnosed a defective icemaker,removed icemaker installed updated icemaker kit,reassembled unit icemaker ran through a cycle and filled with water.

"Arrived on site to install previously diagnosed and ordered parts. Due to both blower failures, I removed and replaced the blowers and tested and unit is operating as designed. Job completed."

Arrived on site to test unit for not cooling properly. Found evap motor running. Compressor running but burning hot. Found restriction in evap. Low side pressure was at 20 and 225 on high side. Customer going to call LG and see if they would be willing to repair.

Arrived onsite for dryer rattle. Sounded like blower housing noise. Found unit clean and well maintained. Found worn penny in the blower housing base. Cleaning blower housing and verified the blower is not cracked. Advised customer on findings.

"Arrived on site for washing machine, not filling properly and the drain pump staying on. I plugged the unit in and canceled the drain. I entered diagnostics and found no fault codes. I ran a diagnostics cycle and found the unit filling with water, agitating and draining. When the unit went into a spin I could hear cpscreeching from under the unit. I gained access to the gear case and found it leaking, I also found the belt slipping on the cam pulley. The gearcase, pulley and belt all need to be replaced.

Arrived onsite to install previously diagnosed part upon arrival I installed new bracket. And tested unit several times and found unit dispensing both water and ice normally. Job complete no leaks.

Arrived on site to diagnose a dryer that is not starting. Tested all parts and components and no failures were found at time of service. Advised customer on findings and no further repairs needed.

Arrived onsite for a washer that has a mildew smell. Upon arrival I removed the top of washer and cleaned the tub ring and the inside of the cabinet and found that the smell was gone.

Arrived onsite to replace tube connector. Replaced connector and tested. No leaks present at this time. Job complete.

Arrived onsite to inspect dryer. Upon inspection I found that the unit had good airflow. It tumbled great no noise. And it heated well. I the inspected the inside of the unit and found that the belt looked good and there was Minimal Lint buildup. Job complete

"Arrived to inspect dishwasher not anchored. The original mounts were damaged and one of the screws was missing. The original anchor holes were stripped out. I replaced the mounting hardware and reinstalled the unit. I set the correct leg height and tested. Operational test good, no leaks observed during service.

"Arrived on site for not dispensing water. Removed filter installed by pass same issue not dispensing water good water pressure at filter head,removed drawers found frozen water tank.

Arrived on site to diagnose a range that is not baking properly. Found bake ignitor faulty and replaced it. Tested unit and found all is functioning properly at this time.

Arrived onsite for a washer with key stuck under the wash plate. Upon arrival I removed the wash plate to retrieve the key and reinstalled the plate and tested the unit and found that unit operating as designed.

"Arrived on site and inspected ice machine and found cutting grid is broken and there is a sheet of ice on top of it, took pictures. Recommended to homeowner replacing cutting grid,

Arrived on site to test unit for no display. Test unit and found bad console. Replaced console under 5 year warranty Test unit and unit test good all cycles working correctly job complete

"Arrived on site to diagnose dryer not powering on. On arrival tested unit and found no response from the user interface. Tested voltage and polarity st terminal block and found only 1 leg present, missing voltage at L1. Advised customer to have an electrician come out and correct the missing voltage. Call complete."

Arrived onsite for previously diagnosed parts. Installed parts and the door latch is working as designed.

"Arrived on site for washer, inspected unit and work area. CX complaint unit leaks foam on some load from the vent on the front load washer. I inspected unit and and tested it and found it not leaking. CX is also on a water softener and I advised to cut down the amount of detergent that they are using to a 1/4. Unit. Is operating as designed and no leaks where observed during service. Job completed.

Arrived on site to diagnose a microwave that is not turning on. Found no power to unit and customer will need electrical issue corrected

"Arrived on site to test unit for F27 error code, tested unit found pump is not disengaging triggering a F27 error code, inspected drain pump and found no blockage, parts are still covered under warranty, replaced pressure switch and ran diagnostics, unit is now functioning properly,

"Arrived on site for dryer, inspected unit and work area. Entered diagnostics and found stored error code F2E1. Tested unit for heat and found it not heating. Disassembled unit and tested fuses and igniter and found thermal cut off open. Replaced parts and tested. Unit is now operating as designed.

Arrived onsite with JR and determined control failure to be the cause of the F6e2 error. Replaced the control. Unit is now operating as designed.

Arrived on site for kenmore elite wall oven baking temperatures being off. I inspected the unit and work area. I put the upper oven into a bake and found it 17 degrees to low when cycling. I calibrated the upper oven properly. I set the lower oven into a bake at 350 and found it cycling 10 degrees low. I calibrated the lower oven.

"Arrived on site to inspect refrigerator not dispensing water and not producing ice. Upon further inspection, I tested the water dispenser and it failed. I removed the filter and retested and the water continued to trickle out. I bypassed the filter and retested and the dispenser operated as designed. I removed and replaced the reservoir/filter head assembly and retested. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site. Found main control shutting itself on and off and also loud chirping/beeping noise,diagnosed a defective main control,replaced main control powered unit on compressor and fans powered on

"Arrived on site for dishwasher, inspected unit and work area. Gained access to install new sump and motor. Tested unit and its now operating as designed. No leaks where observed during service. Job completed

Arrived onsite for dryer not heating. Upon arrival inspected unit. Verified supply voltage. Voltage was good. Unit does power on and is tumbling but no heat. Disassembled unit to access heating element. Found element OL. Sensors tested good. Replaced heating element and tested. Unit is now functioning properly. Job complete

"Arrived on site to inspect washer noises. Upon further inspection, I tested the unit in a wash cycle and once the tub filled and began to agitate, the drain pump began to make a whirling/whistling noise. I stopped the cycle and removed the pump from the motor shaft and started the cycle again and the noise was gone. I removed and replaced the pump and retested and the unit is operating as designed. I advised the customer of my findings. No water leaks observed during service, job completed."

"Arrived on site to diagnose dryer that is not drying clothes in one cycle most often. Ran unit and verified unit is heating as designed, but doesn't seem to be venting. Examined airflow with tester, found poor airflow reading. Could see lint around the screen as well, including lint on the back of the screen indicating airflow issues. Could barely feel any suction on the vent. Advised tonhave builder come out and inspect the vents due to an obstruction or failed vent cover. Unit is working as designed. Call complete."

"Arrived on site for no ice. Ran diagnostics weak water flow,pump powered on,good frost formation on evaporator plate. Installed a new valve same issue diagnosed weak water flow to unit customer will need a plumber"

"Arrived on site to inspect microwave noises. Upon further inspection, the customer advised that the noise they hear is a vibration noise. Using my MW tester and and cup of water, I tested the microwave on high for 1 minute. During this time, the unit made normal noises. I tested the microwave with the oven on and still no unusual noises. I tested the microwave several more times with the customer present and could not duplicate the noise. I recommended that the customer take a video with their phone should the noise occur again. No repairs needed at this time, job completed."

"Arrived on site to test unit for drum not spinning, tested unit for failed belt and damaged idler pulley, replaced idler pulley and belt, tested unit unit now running as designed, job complete"

Arrived onsite to install previously ordered parts. Replaced freezer led per special project. Replaced FC led (1)and there is no change. Customer will decide if she wants to call us back for further diagnosis. Job complete

"Arrived on site for dishwasher not drying dishes and door dropping open to quickLy. Upon arrival found no errors in diagnostics, found during testing that element was turning on. Found stable power supply to all hardware. Found left door spring fell out of place leading to door dropping to quickly. Reinstalled door spring and found door functionality restored. Instructed customer on best methods to improve drying capabilities. No leaks present call complete"

Arrived onsite to replace faulty bake element. Replaced element and tested. Tested at target temperature 350 degrees. Unit is now functioning properly. Job complete

"Arrived on site and found no saved error codes, ran automatic test cycle and it completed with no issues. Spoke with techline and ran it again with amp clamp attached. Recorded Drain pump 1.2amps, motor peaks at 8.4 amps then drops to 3.3 amps. This is all normal and techline said to show customer service pointer W11525530 to describe nuisance tripping, job complete. 7734981473"

Arrived on site to test unit for unit smoking. Test unit and found normal smoking for first time use. Ran unit and at 350 and unit test good job complete.

"Arrived on site and found saved error codes F9E1, f3e1, ran diagnostic cycle and found washer is not draining properly. Found drain pump is clogged with a clothing item again, took one picture. After removing it washer is draining properly and no new error codes generated, job complete"

"Arrived on site to install previously diagnosed and ordered part. Due to the diffuser/damper (W11164593) failure, I removed and replaced the part and tested. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to diagnose dryer that was not heating. Ran unit and found it powers on and spins, but generates no heat. Checked safety devices and found all good, heating element good. Checked incoming voltage and found L1 only has 40v present, and missing voltage. Advised customer needs to contact an electrician to come out and resolve the dropped voltage. Call complete."

Arrived onsite to replace PCB board per tech line recommendations. Replaced board and tested. Unit is operating as designed. Job complete

Arrived on site to diagnose an oven that was not heating properly. Tested all parts and components and found no failures to unit at this time. Advised customer on findings and possible causes of issue.

"Arrived on site to follow up on washer that was tripping breaker during certain loads. Tested unit and found no error codes present. Ran high speed spin and found no problems present. Called into tech line and performed tech line tests. Found no shorts in unit. Found unit is on a GFCI breaker, which is known to have compatability issues with product under certain loads, SR77344978705. Per SP W11525530, provided info for Eaton breakers to follow up / contact electrician. Unit working as designed. Call complete."

"Arrived on site to test unit for Loud squeaking noise at the beginning of cycle, tested unit found squeaking noise coming from motor mount, applied sound pads to dampen the sound, also idler pulley was not turning freely removed wheel and cleaned the shaft, replaced idler wheel from car stock, tested unit unit is now running as designed, no leaks detected job complete"

Arrived onsite and repaired broken harness. Using truck stock w11335100 Unit is now operating as designed.advised customer on repair. All checks good. ; used 1 W11335100 ( Lower harness) from stock

Arrived onsite to perform sp W11540964 - Special Project S17304. Upon arrival I installed new heating element and tested unit and found unit operating as designed. No leaks Job complete

Arrived on site for washing machine going out of balance. I inspected the unit and work area. The customer provided a video of what was happening. I inspected the gearcase and hub. I found both in good condition. I tested the suspension and found them uneven. I replaced the suspension and retested. The unit is working as designed. Job complete.

Arrived on site to install previously diagnose timer belt switch and cycling stat. Upon arrival reconfirmed issue and installed required parts then reassembled and tested unit and found dryer working as designed. Call complete

Arrived on site for oven not heating properly . Ran diagnostics and found oven was about 25-30 lower then temp probe . Got into calibration and found unit calibration set for 30. Reset calibration to zero and reran calibration. Unit is within heating range now .Job complete

"Arrived on site to replace previously diagnosed FC door, replaced door, tested ice maker, all components are working properly, job complete"

"Arrived on site and inspected range and found all burners are working properly. Issue customer has is them turning off and on while she is cooking. Explain that this is due to a safety standards implemented in 2018, UL 858. Range elements are operating normally and cannot be adjusted or changed, job complete"

"Arrived on site to test unit for filter not locking in place properly. Found 3 metal rings sitting underneath filter preventing it from locking in place. Removed obstruction, unit works as designed. Job complete."

Arrived on site for whirlpool range leaking gas. I inspected the unit and work area. I used the gas detector and found the leak at the line at the wall. I found pipe dope was used on the compression fitting side of the line not allowing it to compress and seal. I removed the pipe dope and cleaned out the threads. I reattached the line and monitored the line for several minuets. It is no longer leaking. Job complete.

"Arrived onsite to replace suspension , washplate and hub assembly. After replacement calibrated and tested unit. Unit is functioning properly. Control is not an issue. Job complete"

Arrived on site for an ice machine that is not making ice. Inspected unit and work area. The customer advised that the unit was slowing down ice production and then completely quit. The unit was in the middle of making ice and I heard the recirculation pump having a hard time recirculating the water due to low water inside of the reservoir. Ran the unit through diagnostics and found the unit barely filling with any water when the unit was trying to fill the reservoir. Removed the filter and found immediate water flow difference. Had the customer replace the filter and found water flowing and operating as designed. Ran through a nice making cycle and found the unit filling and operating as designed. Call complete.

"KRFC704FPS04 Arrived to instal previously diagnosed and ordered part. I re-formed the gasket due to common shipping folding and subsequent deformation. The gasket being able to be successfully re-formed, I installed and tested. The chassis required light squaring and adjustment. Operational test good, no leaks observed during service. All funds collected on prior service."

Arrived on site to test unit for door falling. Test unit and found and left hinge. Replaced hinge test unit and unit test good job complete.

Arrived on site to install previous diagnosed parts. I gained access to the actuator and replaced it with new. I replaced the control and calibrated it. I ran a diagnostic cycle and found the unit working as designed. Job complete.

Arrived on site to test unit for no power. Test unit and found tod disconnected not sending power to elements. Secured connection test unit and unit test good job complete.

Arrived on site to diagnose a refrigerator that is making unusual noise. Found icmaker tilted causing cubes in front of tray to be too big. Releveled unit and all is working properly at this time. Also advised customer on expansion noise during defrost. No leaks were found at time of service and job is complete.

"Arrived onsite for a refrigerator that has a broken ice maker again. Inspected unit and work area. Did confirm the customers complaint with the icemaker being bowed and not operating properly. The customer advised that the cubes that were coming out or normal sized and the unit seem to have been running fine for the last three months up until about a week ago. I called Whirlpool Techline due to ongoing issues and spoke to Rich SR# 7734974343. He advised that because the unit is not over filling and creating an ice slab, the issue would have to be something customer related or something odd that is not typical of normal operation. We checked the liner for the door up against the icemaker and did not find any deformities. He advised that the issue could be with the customer putting things up in the ice container to cool them down quickly or issues with excess frost build up around the ice maker due to the door being opened for too long. He advised that there would be nothing within the icemaker itself that would cause this issue unless if it was a failed icemaker but couldnt imagine having two bad icemakers in a row. He advised to replace the icemaker and to call back if any other issue persist. I replaced the ice maker and tested the unit. The unit began to work and operate as designed. Call complete."

Arrived on site to diagnose a washer that is not cycling properly. Found capacitor open causing motor error code. Replaced capacitor and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.

Arrived on site for a washing machine that is leaking. Inspected unit and work area. Did confirm the customers complaint and found two tears in the door gasket. Replaced the Bellow and tested the unit. The unit began to work and operate as designed with no leaks present. Call complete.

Arrived onsite for SAFTEY gas leak. Upon arrival inspected unit and found broken knob for right front burner. The knob is not securely shutting off gas valve. Called SAFTEY with finding. SAGTEY gave SR#7734959772. Customer will order a knob her self. No leaks present at this time. Job complete

Arrived onsite for SEAL AROUND DOOR IS LOOSE AND FALLING APART. Upon arrival inspected unit and door seal has failed. Need to replace seal. Replaced door seal. Job complete

"Arrived on site to test unit for noise, customer stated that during fill cycle the water pipes make a thumping noise, ran test cycle on washer, all components are activating properly and no unusual sound detected from washer, advised customer to call a plumber and possibly look into installing water Arrestors , unit is running as designed no leaks detected job complete"

Arrived on site to test unit for not cooling properly. Found evap completely frosted over restricting air flow. Found brown connection to defrost element was popped out of molex connection. Secured connection and taped. Unit working as designed. Advised customer to leave unit unplugged and allow to thaw properly for 24hrs to ensure evap does not frost over again. Job complete.

Arrived on site to replace previously ordered parts for washer. Replaced control and motor and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

"Arrived on site to test unit for no ice production. Found ice maker mold had ice in it but icemaker not responding. Replaced icemaker, unit working as designed. No leaks detected. Job complete."

Arrived on site to resolve outer glass and name plate. Replaced both parts test unit and inky test good job complete.

Arrived on site to diagnose a refrigerator that is not cooling properly. Found hollows in cabinet of unit and heavy moisture build up freezing air channels shut. Insulation failure can not be repaired and unit will need to be replaced. Left message for owner but couldn't reach them to inform them on findings.

Arrived on site to replace both racks and pads. Replaced all parts test unit and unit test good job complete.

"Arrived on site for a refrigerator that is making different size cubes and is clumping ice. Inspected unit and work area. The customer advised that ice is clumping inside his ice container and its causing him not to be able to dispense ice. Did confirm the customers complaint and found the fill cup on the icemaker frozen over causing the issue with water leaking into the icemaker and ice bucket. Removed the ice buildup and tested the unit. The unit began to work and operate as designed. The customer also complained about his unit tripping the breaker when it was on the plug behind the refrigerator. He had the unit plugged into another outlet and advised that the unit has been working ever since on that outlet and extension cord. I checked his breaker box and found that the plug behind the refrigerator was a part of a series of kitchen plugs inside the kitchen and the lights above the kitchen. Did advise the customer that it is most likely that when the unit is playing the highest amount of amperage and other things are being plugged in and running, it is over-amping the breaker. With the unit not tripping the other breaker that they have the unit plugged into for over a week, it would indicate that the issue was not with the refrigerator. Advise the customer to get a dedicated circuit to his refrigerator for this issue to correct his problem. Call complete."

Arrived on site to test unit for F3E0 error code. Test unit and found bad control board. Replaced board test unit by heating to 375? and unit test good job complete.

Arrived on site to install previous diagnosed parts. I installed the new insulation. I ran the unit and found the noise has been lowered to acceptable ranges. Job complete.

"Arrived on site and inspected range and found wires are pinched to DSI board between metal pan and spacer. This is causing breaker to trip, after reseating harness and repairing insulation range is heating properly. With range moved forward there is a dent on the left hand side. Side panel, top and fan at minimum would be needed to repair it. Homeowner would prefer a new unit and is going to speak with builder before accepting repair attempt, job complete"

Arrived on site dryer not powering up . Found no voltage at block . Found breakers tripped . Tried resetting . But keeps tripping . Recommended customer to get electrician out to look at breaker and outlet . Also recommended to try and get rid of gfi breaker and put a standard one in . Job complete

Arrived on site for dryer not heating. Upon arrival confirmed issue. Found cause of failure was element coil breaking. Also found large signs of clog in exhaust vent in home. Replaced element and found dryer functioning as designed. Instructed customer on getting a dryer vent cleaning prior to using dryer. Call complete

"Arrived on site to replace previously diagnosed UI and control. Customer stated unit has been working great. Replaced UI, unit working as designed. No leaks detected. Job complete."

"Arrived on site to test unit for water leak, tested unit found sump has warped causing it to break seal, a drain pipe is in the way and the dishwasher cant be forced in, doing that will tilt dishwasher forward causing water to leak, replaced sump ran diagnostics all components are running good no leaks detected job complete"

"Arrived on site to test unit for door not closing properly, tested unit found bottom door not closing properly due to a metal bracket not attached properly, removed bracket and attached properly, door is not closing as designed, unit is functioning as designed job complete"

Arrived on site and replaced damaged door handle. Unit working as designed. Job complete.

Arrived onsite to install previously ordered parts. Replaced UI W10879587. Unit is operating as designed. No gas leaks present at this time. Job complete

"Arrived onsite for Vibration, Walking or Off Balance. Upon arrival inspected unit and found shipping bolts still mounted.Remove shipping bolts, Tested unit. Unit is now operating as designed. No water leaks detected at this time. Job complete"

"Arrived on site to inspect venthood damper not closing. Upon further inspection, I tested the vent on all speeds and could not r the damper open or close. I removed the upper and lower chimneys and removed the vent tube and retested the unit and found the right side of the damper was bent and closing properly. I removed and replaced the damper assembly (W10847841) and tested and unit is operating as designed. I reassembled the vent tube and chimney and retested and unit continues to operate as designed. Cleaned the unit with stainless steel cleaner. Job completed."

Arrived onsite to install previously diagnosed parts. Upon arrival I installed new lid and one hing. And tested unit several times and found unit operating as designed. Job complete. No leaks at time of service.

"Arrived on site to install previously diagnosed and ordered parts. Due to the drum springs being damaged, I removed and replaced the springs (W11314394) and inspected the suspension shocks, bellow, drain pump & hoses and all parts are good. I placed the unit in diagnostics showing no error codes and tested. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived onsite for freezer with frost issue. Called talked with Gary, he said unit is not a frost free unit. I looked for gaps in the seal in found none. Tested the temp and it held at 0? for 10 mins. The unit is working as designed. No water leaks detected during service."

"Arrived on site to inspect refrigerator ice maker shut off arm fell off. Upon further inspection, I found the shut off arm sitting on the counter. I re-installed the arm and demonstrated to the customer how to do so. Ice maker had just harvested a batch of ice. Tested the on off functions and unit is operating as designed. No water leaks observed during service, job completed."

Arrived onsite for not making ice. Test icemaker and is not calling for water. Need to replace ice maker. Replaced ice maker and ice maker now calls for water. No leaks present at this time. Job complete

Arrrived onsite for a dryer that is shutting off and tripping the breaker after the unit starts. Inspected the unit and work area. Confirmed the customers complaint and found the unit over-amping. Replaced the motor and tested the unit. The unit began to work and operate as designed. Call complete.

Arrived on site to diagnose a washer that is not draining. Found drain pump clogged with debris and cleaned out pump. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.

Arrived onsite for washer not agitating or spinning. Upon arrival inspected unit. Ran test and found failure in agitating and spin cycle. Inspected underneath unit and found capacitor failed and is leaking. Replaced faulty capacitor. Tested unit and unit is now functioning properly. Job complete

Arrived on site for whirlpool range not powering on. I inspected the unit and work area. I tested the cooktop and found all but the left front burner coming on. I found the control not powering on either. I gained access to the terminal block and found L2 loose. I tightened L2 down. I inspected the harness and found some of the lines pinched. I corrected the harness. And powered the unit back on. I found the control working. All burners turning on and the bake is now working. The unit is working as designed. Job complete.