Service History 277

Near Austin, TX 78746
Jacob
Job Details: 01/09/2021
REFRIGERATOR MAYTAG MFI2570FEB02 Arrived onsite for unit not dispensing ice. Looked at unit. Found that the ice container was already broken prior to service. There was ice beings made. Somehow the ice container was stuck inside the unit with ice that had melted and got the container stuck. Ordered part. Office to reschedule; ordrng 1 W11185686 (ice-contnr)
Near Austin, TX 78747
Jacob
Job Details: 01/09/2021
REFRIGERATOR WHIRLPOOL WRF535SWHZ05 Arrived onsite for bottom of left handle to refrigerator door popping out. Looked at unit was able to tighten bottom screw to handle. Tested unit. No issues at this time. Job complete
Near Leander, TX 78641
Lou
Job Details: 01/09/2021
DISHWASHER WHIRLPOOL WDT780SAEM1 "Arrived on site to inspect dishwasher not heating leaving dishes dirty. Upon further inspection, I placed the unit in diagnostics showing error codes F9E1-diverter lost position & F7E1-no heat. I cleared the codes and continued with testing. Unit appeared to be operating good, but the diverter was loud and struggling. Also, I found the dispenser door gasket hanging down. I removed and replaced the sump/motor assembly and tested. Unit is operating as designed minus the dispenser. I am ordering the dispenser and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service . No water leaks observed during service.; ordrng 1 W10861000 (detergent dispenser)"
Near Leander, TX 78641
Lou
Job Details: 01/09/2021
COOKTOP WHIRLPOOL WCG55US0HS00 "Arrived on site to inspect cooktop flames too high. Upon further inspection, I tested the burners and found the back left burner flame very high and the front right flame very high. I found that the burner caps were not placed correctly and once I adjusted the caps and retested, the flames were burning correctly. Also found the flames were more orange than normal and the customer advised that they have a humidifier. Customer quested the flames saying they were completely orange a month ago and they just got the humidifier. I explained what a humidifier does to the air and why it causes the flames to be orange. Also checked regulator and it was set to NG. Checked all orifices and they were correct for NG. Customer complained the their food doesn’t get cooked cause the flames are too low. I explained that the grates are sitting correctly for this model and the flames are at their peak and cannot be adjusted any more. I recommended that the customer contact
Near Austin, TX 78750
David
Job Details: 01/09/2021
RANGE WHIRLPOOL WFE320M0ES2 "Arrived on site to diagnose range that was consistently not heating via bake element and sometimes Broil. Tested both elements and verified elements good. When I inspected the wiring on the unit, I found large gauge wiring that was too large for the unit. I adjusted the wiring to make a better more consistent connection, but did advise the properly manager to use a socket and power cable since this wiring is too thick. Call complete, all is working as designed."
Near Dripping Springs, TX 78620
Robert
Job Details: 01/09/2021
WASHER MAYTAG MVWB765FW1 Arrived on job for complaints of no power. Found some buttons not working. l. ; ordrng 1 W11135391 (console)
Near Austin, TX 78739
Luis
Job Details: 01/09/2021
REFRIGERATOR WHIRLPOOL KRFC300ESS03 "Arrived on site to install parts previously diagnosed. Replaced mullion and rail,checked freezer door operation good checked door seal good. Checked mullion operation good."
Near Austin, TX 78733
Jacob
Job Details: 01/09/2021
REFRIGERATOR WHIRLPOOL WRF736SDAB10 Arrived onsite for unit not making ice. Looked at switch behind the bin and noticed that the switch was in the off position. Did do diagnostics test. Found that everything for the ice maker was working a designed. Let customer know that switch was in the off position. No other issues at this time. Job complete
Near Round Rock, TX 78681
Tommy
Job Details: 01/09/2021
WASHER MAYTAG MVWB835DW5 Arrived onsite for plastic broken. Upon arrival found unit lid was broken. Ordering new lid with hinges. Got POP. Office to reschedule due to part availability.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11259006 (LID) and 1 WP8563965 (HINGE LEFT ) and 1 WP8572974 (HINGE RIGHT)
Near Austin, TX 78753
Matthew
Job Details: 01/09/2021
REFRIGERATOR WHIRLPOOL ASI2175GRB03 "Arrived onsite for water dispenser not functioning. As stated in previous visit, unit does not have a water dispenser. Notified office and maintenance. Job complete"
Near Coupland, TX 78615
Scott
Job Details: 01/09/2021
REFRIGERATOR KITCHENAID KRFF507HPS00 "Arrived on site ,replaced icemaker , left side door and all assigned parts associated with door . Ran IM harvest test and fill . All checked in good shape . No water leaks detected at time of service. Job complete ."
Near Georgetown, TX 78633
James
Job Details: 01/09/2021
FREEZER FRIGIDAIRE FFU1464FW0 Arrived on site and found upper section warmer than lower section. Tested air flow and found very little air flow from vents. Accessed evaporator and found clogged drain has allow ice build up to block off intake vent at bottom of evaporator cover. Cleared drain and ice build up. Tested operation and found unit working properly. Job complete
Near Coupland, TX 78615
Scott
Job Details: 01/09/2021
REFRIGERATOR KITCHENAID KRFF507HPS00 "Arrived on site , replaced right side fresh food door ."
Near Pflugerville, TX 78660
Kayman
Job Details: 01/09/2021
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived onsite for dishwasher not cleaning dishes and sounds like no water washing. Upon inspection I found 2 stored error codes for failed motor and heater failure. When the motor was engaged I could hear the diverter clicking and grinding but the motor was not washing. The unit will need a new sump and motor (W11085683) for repair. Returning with control just in case. Office to R/S due to part availability. ; ordrng 1 W11085683 (pump&motor)
Near Elgin, TX 78621
Scott
Job Details: 01/09/2021
DRYER WHIRLPOOL MED5630HC1 "Arrived on site for scraping noise while dryer is running. Found right side pushed in causing the drum to rub against the interior side. Push the cabinet back into normal position, drum is no longer scraping. No lint found at time of service. Job complete"
Near Bastrop, TX 78602
Scott
Job Details: 01/09/2021
DRYER MAYTAG MEDB835DW4 "Arrived on site for dryer making a noise and not turning . Found socks stuck in blower housing . Removed items , all is checking normal . Job complete"
Near Austin, TX 78703
Jacob
Job Details: 01/09/2021
DISHWASHER KITCHENAID KDTE104DSS0 Arrived onsite to replace sump and motor. Replaced part. Tested unit. Unit test good. No issues at this time. Job complete
Near Austin, TX 78738
Brandon
Job Details: 01/09/2021
DRYER LG DLEX3250W "Arrived on site for customer complaint of unit not coming on, found power supply issue, I flipped the breaker, unit tested good.
Near Austin, TX 78729
David
Job Details: 01/09/2021
WASHER WHIRLPOOL WTW4616FW2 "Arrived on site for washer that is not running and cold water. Ran fill tests and found the hot and cold valves were backwards at the wall, with the blue valve being hot and red valve being cold. Swapped hoses to match wall valves. All is now working as designed, no water leaks found."
Near Burnet, TX 78611
Cliff
Job Details: 01/09/2021
COOKTOP JENN-AIR JGD8430ADS "Arrived on site to replace previously ordered parts for cooktop. Found not all burner screws could be removed from burner base. Removed and replaced one burner igniter assembly and use one mounting screw during repair. Adjusted quote to compensate for repairs done today. Contacted homeowner and informed them all four burners are fully functiona
Near Austin, TX 78717
Justin
Job Details: 01/09/2021
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 Arrived on site for a refrigerator with the freezer getting warm. Upon arrival customer stated they were starting to lose cool air in the RC as well and getting spoiled food. I tested temps and got temps in FC at 37°F and RC at 47°F. I gained access to the evap and found significant frost build up. Once I defrosted ice I found that the defrost heater was actually not connected. I connected the heater and then tested the thermistor as well. I found the thermistor out of range and went ahead and replaced that as well. Call complete.
Near Austin, TX 78732
David
Job Details: 01/09/2021
VENTHOOD KITCHENAID KICU569XBL00 Arrived on site to follow up cooktop throwing errors. Reset via breaker and reseated top panel. Control panel is now responsive. Programmed to correct version. Unit is now working as designed. Call complete.
Near Austin, TX 78733
Luis
Job Details: 01/09/2021
REFRIGERATOR KITCHENAID KSSO48FTX17 Arrived on site for temp reading and no ice. Display reading -8 hit reset button temp reading 5 checked temp with meter correct temp called tech support for water line freezing per tech support void in liner causing water line to freeze in water line
Near Taylor, TX 76574
Jimmy J.
Job Details: 01/09/2021
DRYER WHIRLPOOL NED4655EW1 Arrived on site for when I turned the dryer on it was loud noise. The dryer will turn on but has no heat. Ran dryer and no heat came on. Removed vent tube and turned on dryer and found no air flow. Found blower wheel had become detached. Mounted blower wheel back on motor and dryer is blowing and heating as designed. Job completed.
Near Austin, TX 78701
Matthew
Job Details: 01/09/2021
WASHER WHIRLPOOL WFW560CHW0 "Arrived onsite for washer leaking. Put unit in diagnostics and recorded error codes for off balance load and over suds. Ran auto cycle and all passed. Ran normal wash and couldn’t duplicate issue. No leaks were detected. Customer stated, occurs about every 3-4 loads. Recommendations are to order and replace dispenser, hot and cold valves, bellow and stator. Unit is stacked and will need 2 men for 2 hours. Office to reschedule.; ordrng 1 2MAN (2MAN) and 1 2HR (2HR) and 1 W11316255 (valve) and 1 W11316256 (valve) and 1 W11354541 (STATOR) and 1 W11465532 (DISPENSER )"
Near San Marcos, TX 78666
Richard
Job Details: 01/09/2021
REFRIGERATOR WHIRLPOOL WRT318FZDB05 "Arrived onsite for the refrigerator not cooling. Installed new compressor, Uv drier, access valve, start device. Added Freon. Pressures are good and holding. Refrigerator is starting to cool . Complete"
Near Georgetown, TX 78628
James
Job Details: 01/09/2021
DISHWASHER MAYTAG KDTE254EBL0 Arrived on site and found upper rack out of unit. Found lower rack not locked into slides and missing one latch to lock in right side but latch on left side is holding rack in and customer does not want to replace that piece at this time. Seated the lower rack into slides and inspected upper rack parts for point of failure. Found slide support missing and rear side of adjuster broken. Also found latch on opposite adjuster broken. Unit will need both adjusters for upper rack and slide support for right side adjuster on upper rack. ; ordrng 1 WPW10195839 (dishrack adjuster)
Near Hutto, TX 78634
David S
Job Details: 01/09/2021
RANGE WHIRLPOOL WEG745H0FS0 "Arrived on site to diagnose a oven not holding temperature. I inspected the unit and work area. Ran the oven and found it heating to 350, I found power to the spark module but not power or spark happening when the unit is trying to relight the bake element. The spark module is intermittently failing, and not sending spark. I replaced the spark module and the broken knob.
Near Cedar Park, TX 78613
Justin
Job Details: 01/09/2021
REFRIGERATOR WHIRLPOOL KRMF706ESS01 Arrived on site to install previously diagnosed parts. Installed new control and tested unit. Unit now working as designed. Call complete.
Near Cedar Park, TX 78613
Tommy
Job Details: 01/09/2021
REFRIGERATOR WHIRLPOOL WRF767SDHZ01 Arrived onsite for refrigerator door scratched. Upon arrival removed and replaced door. Tested unit. Unit is operating as designed. Job Completed.
Near Round Rock, TX 78665
Jimmy J.
Job Details: 01/09/2021
WASHER MAYTAG MVWB835DW1 "Arrived on site for POWER / START BUTTON NOT WORKING / LEAK WATER FROM BOTTOM/UNDERNEATHRemoved UI to inspect control. Found burnt areas on control and interior of UI. Found valve was the cause of the initial issue. Ordering housing valve, main control, and UI for return and repairs to complete the job. Left washer unplugged. ; ordrng 1 W10861510 (console) and 1 W11024149 (cntrl-elec)"
Near Leander, TX 78641
Lou
Job Details: 01/09/2021
REFRIGERATOR WHIRLPOOL GD5NVAXSA02 "Arrived on site to inspect refrigerator not dispensing ice. Upon further inspection, the customer advised that the water began to dispense on its own a few times so they turned the water off at the wall. I tested the ice dispenser and it’s getting 120VDC+ as designed. I could hear it clicking when I pressed the paddle. After testing the harness and testing the dispensers, I found the core control needs to be replaced. I am ordering the control, dispenser motor (just in case) and CNOTE-LSO PER CUSTOMER REQUEST and office to schedule return service due to availability of parts. No water leaks observed during service.; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST ) and 1 WP2252130 (ref auger motor) and 1 WP2303843 (ref disp cont bd)"
Near Mountain City, TX 78610
Richard
Job Details: 01/09/2021
DRYER WHIRLPOOL WED49STBW1 Arrived onsite for the dryer not heating. During testing found that the blower thermistor was no good. Replaced it with a new one and dryer tested good and is now heating. Complete
Near Hutto, TX 78634
Jimmy J.
Job Details: 01/09/2021
ICE MACHINE WHIRLPOOL KUIX335HPS00 Arrived on site for WHEN FILLING WATER Leaking from Behind Ice Maker - INSIDE UNDER THE TUBE INTO THE ICE Opened door and found too much water coming out of reservoir overflow drain tube which is a reservoir drain pump related error. Sensors aren’t recognizing when reservoir is full. It defaults to control fill time. Ordering reservoir pump to complete repair. Also ordering main control and harness just in case. Office to RS. ; ordrng 1 W11034363 (cntrl-elec) and 1 W11126268 (harns-pump) and 1 W11325175 (PUMP)
Near Pflugerville, TX 78660
David S
Job Details: 01/09/2021
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site to install previous diagnose parts. I removed the failed door and replaced the pantry UI. I inspected both evaporators and found them full of ice. I put the unit into a forced defrost and I found the defrost heater coming on. I recommend the customer turn the unit off and defrost it for 48 hours. To clear the ice build up out. The ice build up happened because of the pantry UI being damaged. Job complete.
Near Leander, TX 78641
James
Job Details: 01/09/2021
DRYER WHIRLPOOL WED4850HW0 Arrived on site and installed new motor. Tested operation and found unit only works on timed dry and intermittently working on sensor dry and no operation on air dry. Motor working properly and unit is not constantly heating while running. Unit will need new timer to repair. Office to schedule return services ; ordrng 1 WPW10436303 (timer)
Near Austin, TX 78738
Robert
Job Details: 01/09/2021
WASHER MAYTAG LAT8506AAE Arrived on job for complaints of not draining. Found the drain hose folded closed. Adjusted hose for proper draining. Secured hose with zip tie .
Near Leander, TX 78641
Tommy
Job Details: 01/09/2021
REFRIGERATOR MAYTAG MFI2569VEM Arrived onsite for refrigerator freezing. Upon arrival found unit temp was 28 degrees through temperature test. Put unit into diagnostics found unit damper was operating as designed but rc thermistor was reading unit at 58 degrees and asking for cooling. Ordering new thermistor. ; ordrng 1 12002355 (THERMISTOR KIT )
Near New Braunfels, TX 78130
Andrew
Job Details: 01/09/2021
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site to replace control board from previous diagnosis. Replaced board, tested unit, unit works good. No signs of leaks at time of service.
Near Burnet, TX 78611
Cliff
Job Details: 01/09/2021
WASHER WHIRLPOOL MHW7000XW2 Arrived on site to diagnose a washing machine that is not cycling properly. Tested unit and found shorted motor control. Motor control board will need to be replaced to complete repairs. ; ordrng 1 WPW10374126 (cntrl-elec MCU)
Near Liberty Hill, TX 78642
Jonathan
Job Details: 01/09/2021
DISHWASHER MAYTAG MDB9959SKZ0 "Arrived on site for dishwasher not draining. Inspected unit and work area. Found unit not mounted. Performed diagnostics mode and checked fault codes. Found fault code F9-E1. Removed standing water from unit. Gained access to drain pump and found broken chopper wheel. Removed failed drain pump and installed new. Ran automatic test cycle and monitored operation. All tested good, no water leaks detected."
Near Austin, TX 78757
Justin
Job Details: 01/09/2021
DISHWASHER WHIRLPOOL WDF550SAHS "Arrived on site for dishwasher that was not washing properly. Upon arrival the customer stated it will also sometimes have issues draining and in general using the dishwasher. I found that the when trying to use the UI it almost never works, it will also randomly flash buttons, start, and is unresponsive. Need to replace control and UI. Office to reschedule.; ordrng 1 W11230391 (CONTROL BRACKET) and 1 W11230393 (CONTROL) and 1 W11230396 (CONSOLE OVERLAY) and 1 W11230528 (UI PANEL)"
Near Kyle, TX 78640
Robert
Job Details: 01/09/2021
RANGE AMANA ACR4303MFB4 Arrived on job to drop of part. Customer will install burners. Job complete
Near Pflugerville, TX 78660
Kayman
Job Details: 01/09/2021
RANGE GE JGBP28SET2SS Arrived onsite for range with yellow flames. Upon inspection I found the range is about 7 years old so the flames turning yellow is abnormal. I inspected the orifices and all were very clean. The unit was otherwise working as designed. I inquired with the resident about any recent changes to the home or Newley installed humidifiers. She confirmed a new humidifier had been used around the same time the yellow flames started and leading up to today’s visit. I advised that humidifiers will cause the flames to turn yellow due to the excess moisture in the air. We opened some doors and windows for about 20 mins and the flames eventually restored to their correct blue color with slightly orange tip.
Near Liberty Hill, TX 78642
Jonathan
Job Details: 01/09/2021
RANGE WHIRLPOOL WFE525S0JS Arrived on site for range console damaged. Inspected unit and work area. Found small marking on floor and pointed out to property manager. Removed damaged panel and installed new. Powered unit on and tested operation. All tested good.
Near Cedar Park, TX 78613
Tommy
Job Details: 01/09/2021
MICROWAVE KITCHENAID KMBS104ESS03 Arrived onsite for microwave o heat. Upon arrival found unit was not heating and motor fan having intermittent rattling. Ordering new Magnetron diode and motor fan. Office to reschedule due to part availability. Tested unit door switches found unit door reading correctly.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10426308 (MOTOR FAN ) and 1 W11256462 (DIODE ) and 1 W11409822 (MAGNETRON)
Near Cedar Park, TX 78613
Lou
Job Details: 01/09/2021
WASHER MAYTAG MVWX655DW1 "Arrived on site to inspect washer not spinning. Placed unit in diagnostics showing error code F7E1 again. Following the tech sheet for this error code, I tested the unit and found no issues. Calibrated the unit then tested in diagnostics and the unit operated as designed. Contacted techline and spoke to Andrew and advised of all services completed to this day. Andrew recommended replacing the gearcase, actuator and lower harness due to the unit showing movement during the tech test when the basket was still. He advised that the sensor in the actuator is sensing movement and could possibly have debris in the gearcase that has damaged the actuator. He also recommended replacing the harness due to a possible discrepancy in the harness current. Provided file #7729690834. I advised the customer of my findings and Whirlpools recommendations. Also advised the customer that the gearcase is out of stock with no ETA.
Near Wimberley, TX 78676
Andrew
Job Details: 01/09/2021
REFRIGERATOR FRIGIDAIRE LGHB2867PF3 Arrived on site to test unit for ice forming on back walls and around icemaker compartment. Found mullion was not making contact and not sealing causing gap between RC doors(took pics). Gap was allowing too much air to penetrate unit and form ice. Adjusted unit so mullion is now sealing as designed(took pics). No leaks detected at time of service. Job complete.
Near Austin, TX 78757
Wesley
Job Details: 01/09/2021
REFRIGERATOR KITCHENAID KRFC704FSS02 Arrived onsite and replaced fill tube heater. All checks good. Secured wiring out of the way so it will not break again.
Near Wimberley, TX 78676
Andrew
Job Details: 01/09/2021
DRYER ROPER RED4440VQ1 "Arrived on site to replace timer and door switch from previous diagnosis. Replaced timer, tested unit, unit is now working good. Found door switch was good it was reversed. Fixed door switch, tested unit, unit is operating as designed. Element, cutoff and thermal fuse all tested good. Unit is venting very well. Job complete."
Near Kyle, TX 78640
Leonardo
Job Details: 01/09/2021
RANGE MAYTAG MER8700DH1 Arrived on site to test unit for loud pop noise. Found shorted bake element will replace bake element ; ordrng 1 W10779716 (BAKE ELEMENT )
Near Kyle, TX 78640
Richard
Job Details: 01/09/2021
RANGE WHIRLPOOL WFE515S0JS0 Arrived onsite for the range sparking. During testing found that found no signs of sparking or arch damage. Oven tested fine all burners worked fine except for the RR BURNER. Wire harness looked good . Power cord look good. Will need to replaced rr burner and rr burner switch. Ordering parts and office to schedule ; ordrng 1 W11171119 (RR element) and 1 WP3149404 (RR switch)
Near Lorena, TX 76655
Jonathan
Job Details: 01/09/2021
REFRIGERATOR JENN-AIR JFC2089BEM03 Arrived on site for a refrigerator that had a dented freezer door. Inspected unit and work area. Confirm customers complaint and replaced freezer door. Tested unit and unit is now working as designed. Call complete.
Near Woodway, TX 76712
Jonathan
Job Details: 01/09/2021
DISHWASHER MAYTAG MDB8959SKZ0 Arrived on site for a dishwasher that is not draining. Inspected unit and work area. Tested unit and found drain pump not making any sound as it went into a drain. Found unit drain pump connector loose and not attached correctly onto the drain pump due to tension on the wire. Fixed wiring to allow less strain on the wire as the unit operates. Reconnected connector and tested unit. Unit is now working as designed. Call complete.
Near Georgetown, TX 78628
James
Job Details: 01/09/2021
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site and installed new control, power control,and evaporator fan motor with harness. Found previous harness had thermistor installed in incorrect location which caused freezer evaporator to frost over stopping fan from turning and shorted out the fan. Reassembled unit and tested operation. Unit tests good. Job complete"
Near Del Valle, TX 78617
Scott
Job Details: 01/09/2021
DRYER MAYTAG MEDX655DW1 "Arrived on site ,replaced heater . All checks normal . Job complete"
Near Burnet, TX 78611
Cliff
Job Details: 01/09/2021
REFRIGERATOR GE GFSS6KKYCSS Arrived on site to diagnose a refrigerator that is making unusual noise and building excessive moisture on interior. Found insulation failure in unit causing moisture issues
Near Austin, TX 78726
David
Job Details: 01/09/2021
DRYER WHIRLPOOL NED4655EW "Arrived on site to diagnose dryer that is not drying clothes on timed dry. Found failed timer isn’t making contact during timed cycle. Replaced timer and retested. All is now working as designed.
Near Austin, TX 78758
Wesley
Job Details: 01/09/2021
WASHER MAYTAG MVWC415EW1 Arrived onsite and found actuator not kicking over unit will spin agitator only. Only agitates properly. Ordering actuator and cam. ; ordrng 1 W10721967 (drive pulley) and 1 W11481722 (ACTUATOR)
Near Fort Hood, TX 76544
Tyler
Job Details: 01/09/2021
DRYER WHIRLPOOL WED7500GC0 Arrived on site for dryer not allowing door to shut properly. I found that there was a misalignment with the strike in cats I was able to disassemble the door and remove the strike and catch and replaced with a new one then reassembled the unit and verified it is now functioning as designed and allows the door shut call complete
Near Leander, TX 78641
Tommy
Job Details: 01/09/2021
RANGE WHIRLPOOL WFG320M0BS3 Arrived onsite for range damaged. Upon arrival found unit gasket was split ordering new gasket.; ordrng 1 WPW10535778 (GASKET)
Near Pflugerville, TX 78660
Kayman
Job Details: 01/09/2021
COOKTOP WHIRLPOOL WCG51US0DS00 Arrived onsite for cooktop with burners that go out in low setting. I found that while on low the flames would start puttering out. I slightly increased the gas volume on the valves and the burners no longer die out in low settings. Issue with flame setting likely caused by excess grease build up within the unit and on burner heads. No gas leaks were detected during time of service. Job complete.
Near Austin, TX 78748
Robert
Job Details: 01/09/2021
REFRIGERATOR WHIRLPOOL WRT541SZDM00 Arrived on job for complaints of icemaker leaks. Found the tube that fills icemaker out of position. Corrected placement and test.
Near Belton, TX 76513
Tyler
Job Details: 01/09/2021
REFRIGERATOR MAYTAG MSS25C4MGB03 Arrived on site for a refrigerator needing previously diagnosed door separator for the ice dispenser. Upon arrival inside the needed part and then verify that they were no longer in the air or water leaks coming through the dispenser door. Call complete
Near Leander, TX 78641
Lou
Job Details: 01/09/2021
DRYER WHIRLPOOL WED4815EW1 "Arrived on site to inspect dryer with moisture under the unit. Upon further inspection, I found the vent tube at the back of the unit not completely sealed. It is a square/rectangular type vent tube and should be the round flexible type tubing. Using my vent test kit, I tested the airflow inside the unit and it failed both times testing. Using the electronic vent test kit prescreened for today’s service, I tested airflow and again, the unit failed (photo).
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 01/09/2021
DISHWASHER KITCHENAID KDTE204KPS0 Arrived on site to replace water valve for dishwasher. Replaced part and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Near Manor, TX 78653
Scott
Job Details: 01/09/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site for upper rack falling out . Found left rail stop missing . Replaced stop. All checked normal. No water leaks detected at time of service. Job complete,."
Near Burnet, TX 78611
Cliff
Job Details: 01/09/2021
REFRIGERATOR FRIGIDAIRE LGHB2869TF6 Arrived on site to diagnose a refrigerator that is not producing ice. Found upper icemaker fill tube frozen over again. This is caused by seeping water valve in unit. Replaced water valve and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Near Pflugerville, TX 78660
Kayman
Job Details: 01/09/2021
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived onsite for dishwasher not cleaning dishes upon inspection of the diagnostics cycle I found the motor would click and hum when called for washing. The unit will need a new sump and motor for repair. Ordering sump n motor (WPW10671941) office to R/S due to part availability. ; ordrng 1 W10518394 (heater) and 1 WPW10671941 (pump&motor)
Near Austin, TX 78727
David S
Job Details: 01/09/2021
REFRIGERATOR AMANA PARB2517CW0 "Arrived on site for freezer not cooling. I inspected the unit and work area. I found the freezer at 56 degrees. I gained access to the compressor and found it warm. I found the condenser room temperature. I powered off the unit and found the compressor has winding that’s are shorted and showing open. The compressor, UV dryer, and access valve will need to be replaced.
Near Mustang Ridge, TX 78610
Leonardo
Job Details: 01/09/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site to test unit for console not responding. Test unit and found console separating and ui not showing correct numbers. Replaced console and ui and stoppers test unit and unit test good job complete
Near San Marcos, TX 78666
Andrew
Job Details: 01/09/2021
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to test unit for not drying. Heater was not activating in diagnostics. Found left rear connection not connecting properly. Secured connection, tested unit, unit works good. Customer also said front door panel has always had water stains and has tried multiple times to remove with no success. Ordering door panel. Office to reschedule.; ordrng 1 WPW10629473 (panel)"
Near Bastrop, TX 78602
Scott
Job Details: 01/09/2021
COOKTOP WHIRLPOOL JGD8130ADB21 "Arrived on site for downdraft cooktop for smoked and electric smell . Found fan switch had shorted out . Customer would also like to fix igniter on grill side and new air filter . No gas leaks detected at time of service. Call to set return.; ordrng 1 W10341820 and 1 WP707929 (FILTER ) and 1 WP74006072 (IGNITER)"
Near Austin, TX 78717
Justin
Job Details: 01/09/2021
DISHWASHER WHIRLPOOL WDT920SADM2 Arrived on site for dishwasher leaking from front. Upon arrival customer had video of leak. Leak was coming from entire length of front of unit. Could not recreate the leak or find any mechanically failing parts. Found no stored error codes in unit. Will need to return with clear plastic tester door to trace leak. Office to reschedule.; ordrng 1 FEEDTUBEASSEMBLY (W10861745) and 1 RESEARCH (CLEAR TESTER DOOR) and 1 UPPERSPRAYARM (WPW10498900) and 1 W10837249 (LOWER SPRAY ARM) and 1 W10843168 (MANIFOLD) and 1 WPW10671942 (SUMP AND MOTOR)
Near Killeen, TX 76541
Tyler
Job Details: 01/09/2021
WASHER WHIRLPOOL WTW5100HC0 Arrived on site for washer not turning on upon arrival I connect the unit to 120 V outlet and verified that the main controls getting power I didn’t found that the UI panel was not correctly turning on and cannot get any functionality out of it even if I tested for the 5-14 dc volts. Then replace a UI and after that found that the main control completely stop sending power to the UI altogether. Office will need to reschedule once availability of main control is known; ordrng 1 W11498802 (CONTRL ELCT)
Near Killeen, TX 76542
Tyler
Job Details: 01/09/2021
REFRIGERATOR WHIRLPOOL WRX986SIHZ00
Near Killeen, TX 76542
Tyler
Job Details: 01/09/2021
WASHER WHIRLPOOL WFW6620HC0 Arrived on site for washer Causing the store do you want to meet to open up on the unit we’re going to spin. Upon arrival I found that the issue with the door opening up was because the unit was off balance in spin mode due to the shocks I went ahead and replace those and verified that The unit was level I would not shake during spin I also found that part of the other issue with the door opening to the storage door was that the pedestal underneath did not reach the front to back of the washer space allowing for the door to shut flush with the pedals tool.
Near Killeen, TX 76542
Tyler
Job Details: 01/09/2021
REFRIGERATOR KITCHENAID KRMF606ESS00 "Arrived on site for a fridge raider and the customer stated was shutting down and restarting at random every few days, weeks and or months. Upon further inspection of unit I eventually found after checking ac and dc voltage between aL 3 main boards that the units power supply board will occasionally become stressed and over heat to the point that it’s shutting down and rebooting. ; ordrng 1 WPW10624574 (cntrl-elec P-SUPPLY)"
Near China Spring, TX 76633
Jonathan
Job Details: 01/09/2021
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for a refrigerator that is not cooling in the refrigerator section and has control board out. Inspected unit and work area. Found refrigerator evaporator covered in frost. Also found the daily user interface completely out due to water damage. Went to create a quote for the customer and found the deli user interface and drip pan out of stock and could not drop ship. I did advise the customer thatit could take over a month or more to get hands on the parts due to limited parts availability.
Near Harker Heights, TX 76548
Tyler
Job Details: 01/09/2021
DRYER GE DVLR223EE0WW Arrived on site for a dryer making a screeching noise according to the customer at random during the cycle. For arrival I disassemble the unit and found that the four glides to whites to greens were starting to wear down and causing the drawn to rub on the plastic mold that the amount to. I was able to verify that the idler pulley as well as bearing on the back of the drum were still intact and functioning as designed and not rubbing so I went ahead and replace the floor glides and retest of the unit and verified that the unit is much quieter than before and customer is very happy with the results the customer did state that they noticed every now and then that the heating would not function as designedAnd will take a little longer sometimes to dry the clothes but when I tested all the hardware the heating element in thermal fuses all checked out fine and unit was heating during test I did inform the customer that this can be due to the fact of the dramas not bein
Near Harker Heights, TX 76548
Tyler
Job Details: 01/09/2021
DISHWASHER FRIGIDAIRE FGHD2433KF1 Arrived on site for dishwasher not turning on according to the customer upon arrival. Upon further inspection I found that the unit was receiving 120 V in the terminal block was intact I didn’t verify that the main control was receiving 120 V but I cannot get any power sent from the main control to ui. Oh then went ahead and replaced main control after getting approval and reassembled and tested the unit and was able to verify that you are now functions and the main control is sending power to the rest of the unit they were no leaks before during or after call. Call complete
Near Mustang Ridge, TX 78610
Leonardo
Job Details: 01/09/2021
MICROWAVE WHIRLPOOL WMH31017HS2 Arrived on site to test unit for unit tripping breaker. Couldn’t duplicate problem at this time unit heating correctly just giving us open close door error replaced switches test unit and unit test good job complete. Advised customer to get electrician to check breaker.
Near Canyon Lake, TX 78133
Andrew
Job Details: 01/09/2021
WASHER MAYTAG MVWC565FW1 Arrived on site to test unit for not responding. Verified unit is receiving proper voltage to control board. Control board is not responding.Customer would like the same time frame on return visit. ; ordrng 1 W11162438 (cntrl-elec)
Near Driftwood, TX 78619
Robert
Job Details: 01/09/2021
DISHWASHER WHIRLPOOL KDTE704DSS0 Arrived on job for complaints of rack not working. Found both top and bottom rack track damaged. ; ordrng 1 W10822165 (track) and 1 W10822166 (track) and 1 W11259786 (track)
Near Spring Branch, TX 78070
Andrew
Job Details: 01/09/2021
REFRIGERATOR GE PSS26SGPASS Arrived on site to test unit for not cooling. Last time out all components tested good. This time out compressor was not receiving voltage. Verified control was receiving proper voltage but not suppling voltage to compressor. Replaced control and unit is now working as designed. Took pics of burnt marks on board. Job complete.
Near New Braunfels, TX 78132
Noah D
Job Details: 01/09/2021
REFRIGERATOR KITCHENAID KRMF706ESS00 "Arrived on site to inspect fridge for not cooling freezer, upon inspection found the compressor and condenser fan off, compressor was warm but had not kicked on after diagnostics, all other functions worked, evap Fans worked. Ordering inverter and condenser motor. Office to reschedule ; ordrng 1 W10527155 (FAN MOTOR) and 1 W11087200 (INVERTER)"
Near Round Rock, TX 78664
Jimmy J.
Job Details: 01/09/2021
COOKTOP KITCHENAID KCES550HBL00 Arrived on site to install previously diagnosed part. Removed switch and installed new switch. Power light is coming on as designed. Job completed.
Near Cedar Park, TX 78613
Tommy
Job Details: 01/09/2021
COOKTOP WHIRLPOOL WCG55US0HS00 Arrived onsite for customer seeking to switch burners. Upon arrival spoke with customer on being unable to move or switch burners.
Near Austin, TX 78747
Andrew
Job Details: 01/08/2021
WASHER WHIRLPOOL WTW4850HW1 Arrived on site to test unit for control not responding and leak underneath. Found crack in tub causing leak. Found bottom tab on control was not set into notch causing excessive play when pushing start button. Set control properly and it is now operating as designed. Needing tub to fix issue. Ordering other parts just in case. Needing 2hrs on return visit. Office to reschedule.; ordrng 1 W10371566 (tub) and 1 W10528947 (drive hub kit) and 1 W10721967 (SPLUTCH KIT) and 1 W10832724 (drive motor) and 1 W10913953 (actuator) and 1 W10919003 (pump-water) and 1 W11454372 (GEARCASE) and 1 WPW10215115 (washplate)
Near Austin, TX 78747
Andrew
Job Details: 01/08/2021
WASHER WHIRLPOOL WTW4850HW1 Arrived on site to test unit for not draining. Found control board was responding as designed. Drain pump was seized and just humming. Drain pump is receiving proper voltage. Needing drain pump to fix issue. Office to reschedule.; ordrng 1 W10919003 (pump-water) and 1 W11498190 (CONTROL)
Near Austin, TX 78733
Kevin
Job Details: 01/08/2021
WASHER KENMORE 110.467478 "Arrived on site and inspected washer and found saved error codes F27-F22-F20, ran a diagnostic cycle and tub bearing is failing,
Near Austin, TX 78747
Leonardo
Job Details: 01/08/2021
MICROWAVE WHIRLPOOL WMH1162XVB2 Arrived on site to test unit for unit not starting. Test unit and found start button will no accept command. Will continue to push start and it won’t start. Found bad panel and control board. Ordering new panel and control board office to reschedule ; ordrng 1 W10211460 (CONTROL PANEL ) and 1 WPW10211457 (CONTROL BOARD )
Near Kyle, TX 78640
Richard
Job Details: 01/08/2021
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived onsite for the dishwasher making a weird noise during wash cycle. During testing found that the sump and pump motor is making a grinding noise during the beginning of the wash cycle. Will need to replaced sump and pump and control. Ordering parts and office to schedule ; ordrng 1 W10904714 (Control) and 1 W10917114 (Sump)
Near Austin, TX 78750
David
Job Details: 01/08/2021
DISHWASHER KITCHENAID KDPE234GPS0 "Arrived on site to diagnose dishwasher that was still running long cycles. Customer said after control replacement that they had a 4+ hour cycles. Last cycle run was ok. Ran codes And found error F3E3 OWI calibration error. Replaced OWI due to error present. Advised customer that after a control is done, and periodically the unit will run an OWI calibration which balloons out the cycle time. Error was likely there from the beginning. Call complete."
Near Bastrop, TX 78602
Scott
Job Details: 01/08/2021
COOKTOP GE JGP389WEV3WW Arrived on site for cooktop tripping breaker when plugged in . Out let checked normal. Found switch or switched shorted . Ordering all switched and left read valve stem not turning . Will need AUTHO . No gas leaks detected. Call to set return .; ordrng 1 AUTHO and 1 WB21X5323 (VALVE RT ) and 2 WB24X5345s and 2 WB24X5346s
Near Manor, TX 78653
Matthew
Job Details: 01/08/2021
REFRIGERATOR WHIRLPOOL WRT318FMDM02 "Arrived onsite for ice maker not producing ice. On arrival unit was experiencing total non-cooling in FC and RC. Inspected unit and found compressor did kick on, fans are running. Removed evaporator cover and found ice ball on top right of evaporator surrounding cap tube. Could also hear what sounds like a hissing sound in evaporator compartment. Unit has a Sealed system issue. Will need to schedule SS technician for 2 hrs. Ordering parts. Office to reschedule.; ordrng 1 SEALEDSYSTEMTECHNICIAN (SEALED SYSTEM TECHNICIAN ) and 1 TJ90SF8404 (VALVE) and 1 W10836706 (evaporator) and 1 W11092625 (compressor) and 1 WPW10143759 (dryer)"
Near Austin, TX 78759
David S
Job Details: 01/08/2021
RANGE WHIRLPOOL WFE320M0JS0 Arrived on site for range having a damaged console. I inspected the unit and work area. I found the console crushed in on its self. I inspected the control and found it in good working condition. I replaced the control panel. I reassembled the unit and found it all working as designed. Job complete.
Near Killeen, TX 76541
Wesley
Job Details: 01/08/2021
WASHER MAYTAG MVW7232HW0 Arrived onsite and replaced ui panel. Unit is now operating as designed. Advised customer On repair.
Near McGregor, TX 76657
Jonathan
Job Details: 01/07/2021
DISHWASHER MAYTAG MDB6600AWW W10130694 (handle,latch (wht))"
Near Lakeway, TX 78734
Robert
Job Details: 01/07/2021
OVEN JENN-AIR JJW2430DS02 Arrived on job for complaints of not working Nd error code. Found code for panel and buttons not working. Will need panel. ; ordrng 1 W11236887 (console)