"Arrived on site for dishwasher not working and showing error. F7E2, f10e2. Found motor not working, vent checks good. Found motor not spinning, replace pump and motor assembly. Verified operation. Call complete. W11460946"

"Arrived on site to inspect unit for not powering up. Upon closer inspection found control fell causing console to become unplugged. Reconnected control and plugged console in, unit is running as intended. Job complete. NO PARTS USED"

"Arrived on site to inspect unit for getting to hot and burning clothes. Upon closer inspection found vent crushed in back causing unit to have no where to allow the heat and moisture to escape, picture included. Readjusted vent to have proper air flow. Tested unit and watched temperature rise and fall in regulated window for time and temperature, unit is no longer holding all the heat and staying hot. Job complete. NO PARTS USED."

"Arrived on site to inspect unit for fan running after unit finishes and door reading open. Replaced interlocks, tested unit, unit is running as intended fan is stopping when timer finishes. Job complete. USED W11033422"

"Arrived on site to test unit for not making ice. Upon arrival customer stated unit is making very little and very thin ice. Ran diagnostic cycle, found valve, recirculating pump and drain pump engaging properly. When calling for cool compressor did not engage. Bin thermistor is also not reading properly. Removed unit from cavity and noticed a lot of heat coming from the compressor compartment, condenser fan engaged properly. Powered unit down, removed rear cover and let most heat escape. After a few minutes, powered the unit back up and started a cycle. Compressor kicked on and was pulling 3.2 amps. Unit formed a thick ice slab and released it from the plate onto the grid cutter and cut the cubes properly. Reinstalled unit and ran another cycle, ice slab produced is noticeably thinner by half. Compartment is producing too much heat causing compressor to kick out on thermal. Inspected in front of the condenser coil and noticed foam divider is not in its correct area which may be causing that compartment to overheat. Slid foam divider into manufacture recommended location. Replaced bin thermistor (WPW10511923). All components are now properly engaging. Advised customer if issue returns then to call the office. Sealed system repair may be required. Unit is running as designed, no leaks detected, job complete."

"Arrived on site to test unit for error codes. Upon arrival found F0E7 load detected when running clean washer cycle error code stored. Advised customer to run a cleaning cycle every month. Customer also stated that the unit had a long fill error code and water will sometimes puddle up in front of the unit. When activating valve found the water being redirected to high up causing water to hit the lid, then flow between the lid and the cabin down the front of the unit. Replaced valve (W11595805) and control (W11621180) as precautionary. Tested unit, all components are properly engaging and unit is now running as designed, no leaks detected, job complete."

"Arrived on site to test unit for MW not starting. Upon arrival inspected interlock switches and switches have shorted. Replaced interlocks (W11578578) and tested unit, unit now starts up and heats. Unit is now running as designed, job complete."

"Arrived on site to test unit for not draining. Upon arrival customer stated unit has been thrown off balance a few times and clothes stay wet at the end of a cycle. Has happened the last 20 times. Entered diagnostics, found F0E5 off balance load error code stored. Ran a test cycle, unit is draining properly and all other components are properly engaging. During the spin the basket was slightly off balance indicating that unit need new shocks to fix issue. Ordering parts, no parts installed, rescheduled for 10/04.; ordrng 4 W11094464 (Shocks)s"

"Arrived on site to test unit for not draining. Upon arrival customer stated they were doing a cycle and unit stopped operating, latched the lid and would not respond to inputs. Inspected under the unit, when moving the drain pump wire drain pump automatically engaged indicating a broken wire in the harness. Located the broken wire and repaired with a butt splice. Tested unit, drain pump is now operating properly. When running diagnostic cycle, noticed basket did not disengage during agitation. Unit is not shifting properly. Removed pulley cover and inspected cam, found cam has melted. Failed to bring cam with parts, replaced cam (W10721967) from truck stock, and replaced shift actuator (W11481722) as precautionary. Tested unit, unit is now running as designed, no leaks detected, job complete."

"Arrived on site to test unit for not advancing in the cycle. Upon arrival customer stated unit will not drain and spin, always stops the cycle before that point. Ran diagnostic cycle, found when unit is supposed to spin the basket does not move. Tried to manually spin it and found it has a lot of resistance. Removed tub ring and inspected internals, found an article of clothing lodged between the basket and the tub preventing unit from spinning. Removed clothing and tested unit, all components are properly engaging and unit is now running as designed, no leaks detected, no parts installed, job complete."

"Arrived on site to install previously diagnosed part. Inspected unit and work area. I replaced the housing assembly and tested the unit with the filter. I still found at the filter was not allowing water to blow through the dispenser freely. I called whirlpool tech line and spoke to Joe SR# 7740003380. He had me ask the customer if they were on a water filtration system or a water softener. They advised they were not. He advised that at that point, we have replaced everything on the machine side that can be causing this issue, and that her issue it would have to be with the filter itself. He advised me to tell the customer to make sure that she is using the every drop filters and not any offbrand filters. The unit is working and operating as designed. Call complete. W11266112."

Arrived onsite and replaced the inlet water assembly with the meter. Unit is now operating as designed. Advised customer on repair. All checks good.

"Arrived onsite for repeat frosting, found unit unplugged and at 45f in the cabinet. No visible ice. Checked compressor compartment for drip tray and drain tube seal and alignment and found everything properly sealed and installed around the drain tube. No blockage. Exposed evap and found evidence that the unit had not been thoroughly defrosted following the control replacement. Used steamer and blower to melt the ice on the evap and blow the moisture out of the fridge. Replaced freezer evap thermistor and cabinet thermistor. Advised customer on the repair. Wpw10384183, WPW10383615"

Arrived onsite for ignition problem and found unit operating with failed spark module. Replaced the module. Unit is now operating as designed. W11162730

Arrived onsite and found unit would not light due to items in the storage drawer interrupting the ignition. Advised customer on design and the solution. All checks good. Unit is now operating as designed. No parts needed.

Arrived on site for oven turning off when customer resets temperature. Unit start and preheat as normal. No problem with changing temps. Control responsive. Found out unit is actually having ignition failure. Order module and bake igniter. Reset for wed. ; ordrng 1 W10860916 (Ignition module) and 1 WPW10324262 (Ignitor)

Arrived onsite and found unit door switch faulty and opening closing with no stimulus while door was shut during preheat. Door is properly shut and door hinges are normative. Unit preheated to 350f but I had to open/ close the door a fraction of an inch several times to reset the faulty door switch. Ordering door switch to repair. ; ordrng 1 W11620712 (Door switch)

Arrived onsite for unit door making noise when opening and closing. Found toe kick not seated properly due to floor dropping an inch from installation. Door was rubbing against panel. Adjusted unit and corrected toe kick to sit flush. Unit is now functioning properly. Job complete.

"Arrived on site to replace damaged refrigerator door. Upon further inspection, I found the right RC door was damaged. Removed and replaced the door and nameplate and tested operations. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to replace damaged refrigerator door. Upon further inspection, I found the right RC door was damaged. Removed and replaced the door and nameplate and tested operations. Unit is operating as designed. No water leaks observed during service, job completed."

Arrived on site to test unit for not washing. Found water barely trickling in. Removed water line and found water barely flowing out of water line. Replaced valve(WPW10327249) and advised customer to have contractor correct water issues. No leaks detected. Job complete.

Arrived on site to test unit for tripping breaker. Found no signs of arcing or grounding. No damaged wiring within harness. Tested unit to 350? with no issues. Found LH side of door seal was not installed properly. Fixed gasket and now working as designed. No parts replaced at this time. Job complete.

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the splutch assembly, actuator, motor, and leveling feet. I found that the belt had not been sent with me, but also found a wire that its split underneath the washer leading to the drain pump. Ordering the lower harness and will return with the belt for full repair. The office will need to contact the customer about a return date due to limited parts availability.; ordrng 1 W11643701 (Lower harness)"

"Arrived on site to test unit for not washing properly and not agitating. Found shift actuator popped off splutch preventing proper shifting from spin to agitate. Replaced shift actuator(W10913953), cam(W10721967) and belt(WPW10006384). Unit is now working as designed. No leaks detected. Job complete."

Arrived onsite for dishwasher not completing cycles. Upon arrival I found a F4E3 Wash motor failure present. I ran a diagnostic cycle and heard the wash motor trying to start but just clicking. I replaced the pump and motor and tested the unit. The unit is now completing cycles as designed. No other error codes present at time of service. No water leaks present at time of service. Call complete. Installed W11613479 pump & motor.

Arrived onsite for oven with no function. Upon arrival I noticed the oven didn't have power at all. I found the breaker tripped. I flipped the breaker on and tested the machine. The unit tripped about 15 seconds in the bake cycle. I went to turn the breaker on again and it tripped immediately. I found wiring to be good on the oven. I found a loose ground wire but was still tripping after securing. I suspect the breaker has gone bad. I advised the customer to have the builder change it out and if it's still tripping to have us come back out. Call complete. No parts installed.

"Arrived on site to inspect washer shaking and going out of balance. Upon further inspection I checked the condition of the suspension and observed that the suspension is very worn. I also observed the washer was un level. I replaced the suspension, leveled the unit and tested the unit. The unit is now operating as designed. No water leaks observed during service. W11130362"

"Arrived on site to inspect washer shaking and going out of balance. Upon further inspection I checked the condition of the suspension and observed that the suspension is very worn. I also observed the washer was leaning slightly to the front . I replaced the suspension, leveled the unit and tested the unit. The unit is now operating as designed. No water leaks observed during service. W11130362"

Arrived on site to inspect range tripping the breaker. Upon further inspection I checked for loose or damaged or shorted wire. All wiring looks good. I began the burn off procedure removing the ground wire at the terminal block and installing the control and the element. I set the oven to bake at 500 and ran it for 30 min. I then reattached the ground wire and instructed the customer to continue to run the oven for an additional 2 hrs. W11594271 W11447783

"Arrived on site to inspect refrigerator ice maker not producing ice. Upon further inspection, I placed the unit into diagnostics and ran an ice maker test . The ice maker failed to harvest reading a 2-0 test result. I replaced the ice maker and reset the refrigerator by power cycling. No water leaks observed during service. W11658802"

"Arrived on site ,replaced left rear valve . Tested with leaks detector . No leaks detected with unit at time of service . Tested cook top . Center burner is warped and no igniting . Ordering center burner head . Set return 10/2 . ; ordrng 1 W11475513 (Burner head center)"

"Arrived on site for range still tipping breaker . Called tech line . Documented previous work . Ran voltage and amp checks . Recommended not to replace new parts . Recommend maintenance replace breaker . The tent agrees to burning element off tomorrow per sevice pointer . Tales to maintenance they will check with tenant Monday to see how it went . If call back , they should follow on tech line recommendations.Sr 7740005154Job complete"

Arrived on site for door issues . Customer has had door pop open bye itself . Cant duplicate issue. Gasket is in great shape and unit is sealing better then expected . Did raise front feet so door would softly close in on its self . No oter issues found . Job complete

"MVW5430MW2 Arrived on site for unit not completing cycle. Upon arrival, found unit full of water. Unit not draining. Checked drain pump and is reading 22 ohms. Found slight severe on lower harness. Proceeded to replace W11643701 harness wire. Tested unit and now began to drain, however, unit continuously drains. Cleared pressure tube and reset machine but still same issue. Ordering W11735316 main control. No water leaks detected at this time. Office to reschedule ; ordrng 1 W11735316 (Main control)"

"WTW4816FW3 Arrived on site for water not entering unit. Upon arrival, was unable to enter diagnostics. Proceeded to inspect pressure tube and saw it was kinked (picture attached). Adjusted correctly and retested and unit now unit will automatically drain. Proceeded to replace W11603810 control. Ran diagnostics and consumer cycle and unit is functioning as designed. No water leaks detected at this time"

"Arrived on site to test unit for excessive gas smell, customer stated that smell is present when using oven, exposed burner and found gas not burning up efficiently causing smell, adjusted air gas mixture valve and tested, unit is now running as designed, no leaks detected job complete, no parts installed"

"Arrived on site to test unit for noise, tested unit found noise present, fan blade hitting ice, exposed evaporator found good from pattern but water freezing up on fan scroll do to water leaking from ice maker fill tube, removed ice and added a bead of silicone around fill tube and tested, unit is now running as designed, no leaks detected job complete no parts installed"

"Arrived on site for microwave. That is not eating. Inspected unit and work area. The customer advise of the unit just completely stopped eating all together and they have tried multiple times to try to get it to work. I put a glass of water inside the microwave and found the unit meeting the first try. I poured out the glass and put more water in it to verify and found the unit not heating six times in a row. I gained access to the side compartment and replaced passenger and diode and tested the unit. I still could not get the unit to heat. I checked continuity through the Magnatron thermostat. I found it showing continuity. I spoke to SW, and was advised to order the transformer, interlock, and control. Ordering parts in the office will need to contact the customer about a return date due to several out of stock and PSP items.; ordrng 1 W11662698 (Control) and 1 W11662685 (Interlock) and 1 W11662685 (Transformer)"

"Arrived on site to replace previously diagnosed, top Left and right rail assembly, replaced and tested, unit is now running as designed, no leaks detected job complete installed W10914507, W10913628"

"Arrived on site to test unit for not cooling, tested unit found both compartments at the correct temperature, ice bin is full of ice customer stated that she noticed that her bread was soft in the freezer, all evaporator fan is activating u it is running as designed, advised customer to monitor, if issue persists then to call us back, job complete, no parts installed"

"Arrived on site to test unit for no heat, tested unit found glow igniter not working, will need to replace igniter, thermal cutoffs and timer if needed, ordering igniter and other parts to ensure completion office to reschedule no parts installed ; ordrng 1 4391996 (Igniter) and 1 WP338906 (Flame sensor) and 1 WP303395 (Thermal cutoffs) and 1 279834 (Coil valves) and 1 WP306039 (Timer)"

Arrived on site to test unit for not heating properly. Found customer using hanging thermometer and foil lined the entire bottom. Removed foil and tested unit to 350? with no issues. Allowed elements to cycle multiple times. Advised customer against using hanging thermometer and lining bottom with foil. Recommended downloading app and connecting to WiFi to ensure software is updated. Unit is working as designed. No parts replaced. Job complete.

"Arrived on site to test unit for door not closing properly. Upon arrival customer presented issue, center mullion is not closing properly unless you manually put it in the right position. Noticed clips on the mullion have been detached from the clips on the door frame. Removed mullion and reinstalled, clips are now seated properly and mullion now catches the track properly. Door is now functioning as designed, no parts installed, job complete."

"Arrived on site to test unit for low ice production. Upon arrival customer stated since last Thursday unit has only made about two trays a day. Ice bin only has one layer of ice. Inspected ice maker and found only 4 cubes have been made, water is not filling the rest of the tray. Ran harvest cycle, found ice maker motor is making a noise and harvesting extremely slowly. Replaced ice maker (W11744512) and tested unit, ice maker is now harvesting properly. When filling unit only filled half of the try. Removed the filter and tested, unit is now filling the whole tray properly. Replaced customer provided filter and tested unit, unit is now filling properly and is running as designed. Advised customer to wait 24 hours for ice production to start, once production starts it should taker 48-72 hours to fill the ice bin completely. Customer will monitor. No leaks detected, job complete."

"Arrived on site to test unit for low ice production and lower water pressure at the dispenser. Upon arrival customer stated unit is only a month old, makes little to no ice and water stream from the dispenser is really weak. Removed filter and tested dispenser, water pressure is restored to previous pressure indicating filter is clogged. Customer has well water. Advised customer to replace filter to restore proper operation. Customer also had a concern that there were ice cubes getting stuck on the bail arm. Inspected ice maker and found bail is not in the correct position causing resistance when moving. Adjusted bail arm, arm moves freely with no restriction. Unit is now running as designed, no leaks detected, no parts installed, job complete."

Arrived on site to test unit. Spoke with builder and unit was replaced. Job complete.

Arrived on site to test unit for gas smell when oven is on. Test unit and found no gas leaks. Checked bake burner and flame is igniting all the way around. Found gas smell to be normal smell when oven ignites and getting to temp. Advised customer to turn vent on when using oven job complete.

"COMPLETELY DIFFERENT ISSUE FROM PREVIOUS REPAIR. Arrived on site for not dispensing ice,unit cooling and ice bin full,removed bin found coupling stuck to shaft and not engaging ice bin,adjusted spring inside of shaft reassembled unit tested ice dispenser unit working as designed."

"WEE750H0HZ5 Arrived on site for display partially working. Upon arrival, found some of the buttons work and some do not. Proceeded to replace W11335274 control panel. Tested unit and now unit is functioning as designed."

Arrived onsite for unit needing harness replacement. Confirmed failure and replaced harness. Tested and unit is now functioning properly. Job complete. Used w11591637

Arrived onsite for unit not completing cycle. Inspected and ran diagnostics. Found 4/3 error wash motor failure. Ran test and confirmed wash motor not operating. Replaced sump and motor assembly. Tested and unit is now functioning properly. Job complete. Used w10876537

Arrived on site to test unit for valves not sitting correctly. Checked valves and bezels. Will order new bezels and will need to replace manifold. Removed cooktop cover to check valves rescheduled for 10/4 ; ordrng 4 W11240529 (Bezel)s

Arrived onsite for unit not making ice. Inspected and and found no ice and ice maker inverted and stuck. Tried power cycling and resetting tray but unit is not responsive. Replaced ice maker. Tested and unit is now functioning properly. Job complete. Used w11700250

Arrived on site for washer giving long fill error code . Found pressure hose not connected to control . Cleared error codes . Ran diagnostics all checked normal . No water leaks detected at time of service . Job complete

"Arrived onsite and found unit operating with nuisance tripping from oven that had not yet been heat primed. Followed steps in SP W11490836 primed connections and voltage are correct. Heat primed at 500f for one hour and maintained and did not trip. Advised customer that in the event of ongoing nuissance tripping the breaker will need to be replaced with a compatible non gfci, afci breaker. No parts used."

"Arrived on site for washer running while off. Controls not working. Plugged unit in and drain pump started. Knob does not turn lights on, I held down start to cancel. Ran diagnostics and all components passed. No error codes. Inspected under neath and found black oil when removing cam. Ordering gearcase, cam, actuator, capacitor and belt. Reset for sat; ordrng 1 W11454372 (Gearcase) and 1 W10721967 (Cam) and 1 W11481722 (Actuator) and 1 W11239857 (Belt) and 1 W11428524 (Capacitor)"

Arrived onsite for out of range temp complaint following a home inspection and found unit operating within parameters. Made calibration adjustment to suit customer preference. All checks good. No parts.

"Arrived on site to inspect wall oven display time not setting. Upon further inspection, the customer advised that they are having to reset time every two weeks or so. I placed the unit in diagnostics showing error code F6E0-UI lost communication. I removed and replaced the control panel and assisted the customer in connecting the unit to WiFi via the Whirlpool app on the customers phone. Tested the unit and it is operating as designed. Job completed. W11616680"

"Arrived on site to diagnose gas dryer not heating. Ran unit and confirmed that unit tumbles but doesn't heat. Examined igniter element since I saw no glowing when powered on and running. Found that the element for the igniter had broken off, due to being installed sideways, the element directly contacted the bracket for the igniter and ruptured / shorted / broke off. This also in turn ruptured the metal strip in the flame sensor as well. Replaced both parts and tested. Verified unit heating as designed with no other issues. Repair completed. Parts used - WP338906, 279311."

"Arrived on site to diagnose dishwasher with heating element issues. Customer said they found the element was staying on even when the unit was off, and warped dishes. Confirmed if unit is plugged in the element is powered. Found failed control with welded relay causing the element to be powered at all times. Replaced control to resolve. Verified element cooled off and no longer heats on its own with new control. Called in repair and findings to safety. Unit now working as designed. Repair completed. Parts used - W11629915."

"Correct unit 5104. Arrived on site to diagnose washer being when spinning. On arrival found leveling feet way off, and unit rocked badly on one axis. I found when it's plugged in the drain pump runs nonstop. I cancel the drain loop and it starts again within 20 seconds. Disconnected the pressure hose and it still runs. Found a little resistance in the pressure line, but I could blow through. Control is failing to properly register pressure and needs to be replaced. Ordering control. Office to schedule. ; ordrng 1 W11607637 (Control) and 1 W11665967 (Lower harness)"

"Arrived onsite for unit lid locked. On arrival found lid locked and basket full of water. Also found control non responsive. Checked pump and found 19ohms, within specs. Replaced control and tested. Unit is now functioning properly. Used w11419171"

"Arrived on site to follow up on dryer throwing error F3E3 since customer has had unit. Before doing any other testing I installed a new console. If issue has not been corrected with control and thermistor, then either the harness has a potentially intermittent break, or there's an issue with the software / run logic / communication. After I replaced the console / UI I ran the unit. Customer said it was almost always dead between 5-20 mins into the cycle. I ran for 20 mins and checked and got valid readings from the thermistor. I ran another 10 mins and rechecked and was still getting valid readings from the thermistor. This was on an empty load and timed dry cycle. Unit has exceeded the time that it takes to normally throw that error and should be working as designed. If this error returns the only component left is the wiring harness, which may be stretched or have an intermittent contacting broken wire. I tested the thermistor several times at the control while wiggling the harness and never got an OL reading, so I could not prove or duplicate a broken wire. Parts used - W11413567. Call completed."

"Arrived on site to inspect cooktop not igniting. Upon further inspection, I tested the unit and found none of the ignitors are arcing. Verified unit is plugged in and is getting voltage at the outlet. Raised the unit and gained access to the interior of the unit. Tested voltage at the spark module and its not getting voltage. Tested continuity to the power cord and its good. Tested voltage at the power cord connections to the switch harness and its providing voltage. I found the unit is losing voltage at the switch harness connections and power cord. As a temporary repair and with the customer and management permission, I completed a hardwire between the switch harness and power cord and retested and unit is operating as designed. I am ordering the power cord, switch harness and CNOTE-LSO PER CUSTOMER REQUEST. Office to schedule return service due to the availability of parts. No gas leaks detected during service, no parts installed.; ordrng 1 W10392003 (Power cord) and 1 W11703400 (Switch harness) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

"On arrival verified complaint of not cooling. Replaced RC right door and left deli drawer per previous diag. Leveled doors and made sure they seal. Unit is now fully functional. Job complete installed w10815687 RC right, w10815669 left deli."

"Arrived on site to inspect refrigerator constantly running. Upon further inspection, the customer advised that the fan never turns off. I inspected the unit and found theyre talking about the condenser fan. I tested the unit in diagnostics and unit is operating as designed. I found the defrost setting in test 7 was set at 96 hours run time. I changed the run time to 8 hours by changing the setting in test 7 to 02. Unit is currently cooling properly and no water leaks observed during service. Job completed. No parts installed."

"Apartment 382. Arrived on site for not washing. Upon arrival, ran diagnostics and get error code F4-E3 wash motor not operating. Test unit and confirmed. Need to replace sump and motor. Replaced sump and motor W11613570. Test unit and is operating as designed. No leaks present at this time. Job complete"

On arrival verified complaint of noise during water use. Ran dispenser and hear a buzzing of sorts when filling. Ran ice maker harvest and fill and no sound identified. This shows it is the disp system by itself. Went to valve and confirmed it is buzzing there too. Replaced dual valve wpw10341320 and buzzing continues. Ordering water lines out put from valve. Ordering water tube WPW10279831 and water tube WPW10238092 rescheduled for 10/3 installed wpw10341320 dual valve. ; ordrng 1 WPW10279831 (Water tube) and 1 WPW10238092 (Water tube)

"Arrived on site for drain pump continuously operating. Upon arrival,test unit and confirmed. Inspected pressure hose and is good. Need to replace control. Replaced control W11603811. Test unit and is operating as designed. No leaks present at this time. Job complete."

5636506060 jakeArrived on site for not cooling and freezer door not opening and closing correctly. Upon arrival inspected unit. First in FC found rack shaft just hanging and plastic gears in bracket assembly completely shredded. Need to replace brackets and shaft. 2nd plugged unit in and only interior LEDs and UI displays light up. Cannot get into diagnostics. Also found water dispenser and ice dispenser are not operating. When powering up unit can hear the switching valve then like 2 clicks from control board. Replaced Orion box W11336586 and control kit W11533213. Having same issue. Inspected harness at door and appears good. Contacted techline for assistance. Spoke with Adrian. After series of test found unit is on showroom settings. Cleared settings back to SR#7739996733. Ordering shaft and collar; ordrng 1 WPW10277361 (Shaft collar) and 1 W11173556 (Shaft)

"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I found the ice bin empty and the ice maker turned off. Turned the ice maker on and tested by pressing the test button on the bottom of the motor housing. Ice maker harvested and filled properly. Unit is cooling properly as well. Unit is operating as designed. No water leaks observed during service, job completed. No parts installed."

Arrived on site to install previously ordered part. Replaced RC door. Job complete

"Arrived on site to inspect unit for hot air coming out of gap. Upon closer found top panel not connected on left side and could be lifted up. Found left locking tab had a lot of play even after adjusting to panel, and attempting to spreading locking mechanism left side has significant play and can be moved up and down while the right side cannot. Also found top panel maybe warped and could be cause of issue. Ordering locks and top panel as precautionary. Office to reschedule. NO PARTS USED. ; ordrng 2 WP8066092 (Lock)s and 1 WP8563663 (Top)"

"Arrived on site for unit making too much ice. Diagnosed a defective bin thermistor,replaced bin thermistor. Used wpw10511923"

"Arrived on site to inspect refrigerator noises. Upon further inspection, the customer provided a video of the noise which was the RC evaporator fan hitting ice; same issue as before. I removed the bottom crisper drawer and found ice built up on the left side of the evaporator surrounding the damper area near the suction/cap tube lines. I advised the customer the unit would need to be defrosted before any repairs can be made and recommended they unplug the unit 24 hours before I return to allow it to defrost. I am ordering the damper control, RC evap fan harness and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service for 10/01/24 (SP). No water leaks observed during service. No parts installed today. ; ordrng 1 WPW10248595 (Damper) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

"Arrived on site. Replaced plate assembly and ice bin,transferred ice to new bin,tested ice dispenser unit working as designed. Used w11347840,w11573761"

"Arrived on site to inspect unit for tripping breaker. Upon closer inspection found unit wired incorrectly at the terminal. Wired unit correctly, tested unit unit is no longer tripping breaker and is running as intended. Job complete. NO PARTS USED"

Arrived on site for dryer needing drum w10899578. Tested unit after installing part and found dryer working as designed. Call complete

Arrived on site for refrigerator not making ice. On arrival confirmed failure and found icemaker stuck and not rotating around in harvest cycle. I replaced icemaker w11700250 and tested unit and found it working as designed with no leaks call complete.

WDP540HAMZ4: Arrived on site for a dishwasher not washing per client. Further inspection found error code F4E3 bad pump replaced part#w11613479 . Ran another diagnostic product working as it's designed with no water leaks visible from water supply.

Arrived onsite for washer making loud clanking sound. I found the front left shock to be shot. I replaced the suspension and the unit is now spinning and washing with no issues present. Unit is operating as designed call complete. Installed W10780045 suspension.

"Arrived on site for a washing machine that is going off balance. Inspected unit and work area. Customer advised they have several issues with the machine but that the unit will go off balance on every load and their lid is broken. I did confirm the customers complain and found the lid cracked and broken on the left side near the hinge. I tested the suspension and found the suspension was also shot. I ran the unit through diagnostics and found an F5 E3 (lid wont unlock), F5 E2 (lid wont lock), F0 E5 (off balance load), and F0 E3 (overload) error codes. The unit is it outside as the customer has bought a new washing machine. There were no water hook up, so I was unable to test anything else. I am ordering the lid, left hand hinge, latch assembly, and suspension for repair. The office will need to contact the customer about a return date due to limited parts availability.; ordrng 1 W11130359 (Suspension) and 1 W11259006 (Lid) and 1 W11401116 (LH hinge) and 1 W10810403 (Latch)"

Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the lower harness and latch assembly and tested the unit. I found the unit working and operating as designed. Call complete. W11643701 and W11670519.

Arrived on site for a dishwasher that has a broken upper rack. Inspected unit and work area. The customer open the door and showed me that the upper right hand adjuster had broken causing the upper rack to lean to the right side. I went ahead and replaced both adjusters and tested the unit. I found the unit working and operating as designed. Call complete. W10712395.

"Arrived on site to inspect unit for not heating. Upon closer inspection found element failed not allowing current to travel through. Replaced element k tested unit, unit is running as intended. Job complete. USED WP3387747"

"Arrived on site for a wash machine that is leaking. Inspected unit and work area. The customer advised that the unit was just installed about a month ago and started leaking after two weeks. I gained access underneath and found water residue on the back wall on the left-hand side. I gained access to the back of the machine and found water dripping from the cold water valve hose. I turned off the water supply and checked the hose. I found that the installers, who installed it, had overtightened the hose in. It caused the rubber gasket to tear. I did advise the customer that he will need a new water hose for the machine. I went ahead and tested the unit using the hot water valve and filled up the basket a quarter full of water. I drained the unit and could not get the unit to leak otherwise. I did advise the customer that everything appeared to be working and operating as designed and once they get the water hose installed, they should be fine. Call complete. No parts were installed."

Arrived on site for a freezer that has a torn gasket. Inspected unit and work area. I did confirm the customer complaint and found the gasket torn on the hinge side. I went to replace the gasket and found the gasket was torn in the box. Ordering the freezer door in the office will need to contact the customer about a return date due to an out of stock item.; ordrng 1 W11616484 (Freezer door)

"WTW4855HW Arrived on site for unit for unit unbalanced. Upon arrival, customer stated unit made hole in the wall when washing comforter and sheet. Proceeded to check suspension and checks good. Unit is also leveled. No errors found and diagnostics passed. Instructed customer about loading. Unit is functioning as designed. No water leaks at this time. No parts replaced"

"MVW4505MW1 Arrived on site for unit not draining. Upon arrival, tried starting unit and will not start. Able to enter diagnostics and found F9E1 long drain and F8E6 water hazard code. Cleared codes. Proceeded to replace control board and was able to start but unit will not drain. Proceeded to replace W11643701 lower harness and now unit is draining. After unit drained all the water, powered off unit but now unit is continuously draining and will not start again. Attempted to cleared pressure line and still no changes. Ordering another W11626074 control. No water leaks present at this time. Customer agreed to reschedule Oct 2nd. Please add customer to cancellation list. ; ordrng 1 W11626074 (Control)"

"WVU37UC0FS1 Arrived on site for unit not working properly. Upon arrival, customer stated it is same exact issue as before. Called techline and spoke with Robert SR#7739605598 and stated unit is running within specs at 265 CFM max speed. Techline admitted this is the design of the unit. No other issues found. Unit is functioning as designed. No parts replaced"

MVW4505MW2 Arrived on site for unit still not working. Tested unit and still having same issue. Ordering W11740022 main control. No water leaks present at this time. Office to reschedule ; ordrng 1 W11740022 (Main control)

"Arrived on site for refrigerator needing sealed system and ice dispenser repair. On arrival reconfirmed issue and installed w11506635 access valve, wpw10143759 uv drier, w11557425 compressor, wpw10309864 divider, w11671282 motor dispenser, w11378860 spacer and wp63052-2. Pulled vac and recharged system with 53g of r600. Found unit working as designed and informed customer to give unit 24hrs to stabilize temps. Call complete"

"Arrived onsite for dryer drum not turning. Upon arrival customer stated he had heard a snap while in the living room. I took off the top and found the belt to be snapped in half and on the bottom of the dryer. I replaced the belt, roller, and idler pulley using the repair kit provided. The unit is now turning and functioning as designed. Call complete. Installed 4392065 repair kit."

"Arrived onsite for oven with no function. Upon arrival I found the display to keep flickering wait. I asked the customer if he had setup wifi. He hadn't set up wifi, I went to do a power reset for 5 minutes to see if he could access the wifi settings to get the updates required for the unit to function correctly. The unit keeps flashing the wait and the console will need to be replaced. The console provided to me was not installed as it is white and not black. The black console will need to be ordered and replaced for unit to operate as designed. I stated to the customer when the console gets replaced he will need to setup wifi. Ordering W11659261 console black. Office to RS.; ordrng 1 W11659261 (Console Black)"

Arrived onsite for washer continuously draining. I found that when the pressure line was disconnected the drain would still continue. The control can't sense there is no water in the system and will not stop draining. I replaced the control and powered it back on. The unit no longer continously drains and is operating as designed. No water leaks present at time of service. Call complete. Installed W11607637 control.

Arrived onsite for wet clothes qt the end of a cycle. Upon arrival customer stated it's working correctly now. I tested the unit in diagnostic mode and found no errors present. Unit completed the cycle with no issue. Customer stated her jeans was the load when they were still damp. I advised the customer since the jeans retain more water than normal loads to run a drain and spin. Unit is currently operating as designed. Call complete. No parts installed.

Arrived onsite for washer not agitating. Upon arrival customer stated that it wouldn't start cycles. I tested the unit in diagnostics mode and it ran the full cycle with no issues. I found no error codes present. I ran two more cycles one in quick wash and another In heavy with towels inside. The unit is running cycles as designed and no issues are present on the washer. I advised customer that if it were to happen again to send a video so we can figure exactly what's going on. No water leaks present at time of service. Call complete. No parts installed.

Arrived onsite for dryer making thumping noise. Upon arrival I found the unit to be moved. I arrived ant the apartment it was located and noticed the washer on but the dryer off. I checked the breaker and found it tripped. I unplugged the dryer and tried turning the breaker on. The breaker continously trips and I could not continue with a repair. The breaker will need to be replaced. Office to RS. NO parts installed.Moved to unit 9110.; O-emld tckt

Arrived on site for refrigerator not making ice and leaking. On arrival found valve leaking into icemaker and overfilling it and preventing ice production. Replaced valve wpw10159839 and removed ice. Tested and found no leaks. Informed customer to give unit 24 hrs to fill bucket. Call complete

"Arrived on site for randomly tripping breaker. On arrival confirmed failure and found burner marks on L1 terminal connections on power cord. Repaired cord and inspected heater, timer and motor, found no harness failures or motor winding issues, replaced timer wpw10185982. Tested 7nit and found no failures. Call complete"