Near Hutto, TX 78634
Jimmy J.
Job Details: 10/22/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site for: SAFETY oven randomly turns itself on/ goes to broil at 550 every timePlaced in diagnostics and received F6E4 error code. Cleared error code. Removed old control and installed new control. Placed in diagnostics again and error code was till removed. Oven operating as designed. Job complete.
Near Killeen, TX 76543
Al
Job Details: 10/22/2020
MICROWAVE AMANA AMV2307PFW3 Arrived on site and inspected microwave door issues.Found the door was cracked causing the opening issues.Ordering the complete microwave door W10890777.Office to reschedule the return service visit.Needs more work.; ordrng 1 W10890777 (MICROWAVE DOOR WHITE COMPLETE )
Near Georgetown, TX 78633
Tyler
Job Details: 10/22/2020
WASHER WHIRLPOOL WFW5620HW0 Arrived on site for washing squealing during cycles. Upon arrival I found After running diagnostics that the hot water valve was not opening up all the way and causing a high pitch squealing noise to reverberate through the unit. I ended up replacing the hot water valve and retest of the unit and found that everything is now functioning as designed call complete
Near Johnson City, TX 78636
Brandon
Job Details: 10/22/2020
REFRIGERATOR MAYTAG MFC2062FEZ "Arrived on site for customer complaint of no ice production, found frozen water line going to ice maker, I removed fill tube and defrosted water line, ran test cycle, unit tested good."
Near Marble Falls, TX 78654
James
Job Details: 10/22/2020
REFRIGERATOR WHIRLPOOL KBFN502EBS01 Arrived on site and tested operation. Found ice build up on fresh food evaporator on right side intake vent. Cleared ice and tested thermistors. Found thermistors good. Found ice build up due to right side door not sealing properly. Raised door to proper level and tested closing. Door now closes properly. Job complete
Near Austin, TX 78746
Leonardo
Job Details: 10/22/2020
DISHWASHER KITCHENAID KUDS01IJWH1 Arrived on site to test unit for unit smelling like burning smell. Found melted control board to console and wire harness.
Near Hillsboro, TX 76645
Jonathan
Job Details: 10/22/2020
DISHWASHER GE GDF530PGM0BB Arrived on site for a dishwasher that is causing a leak onto the counter top. Inspected unit and work area. Customer advised that the leak is coming from her sink when the dishwasher is in use. Found drain hose hooked up into a splitter that is supposed to drain back out into the garbage disposal. Went to try to correct issue but it appears that it was set that way for another water source as well. Advise customer to contact American home shield for plumber assistance. Call complete.
Near Austin, TX 78731
Leonardo
Job Details: 10/22/2020
OVEN JENN-AIR JGRP536WP00 Arrived on site to test unit for oven not coming on. Test unit and found unit igniting but ignitor not sensing flame so it turns gas off. Will need new ignitor part is discontinued and customer found part online and she is ordering and we will return to install part.
Near Austin, TX 78738
Jacob
Job Details: 10/22/2020
REFRIGERATOR KITCHENAID KSSP42QJS00 Arrived onsite for unit not cooling or lighting up. looked at unit found that the switch was burned up. Replaced switch. Tested unit. Unit test good.
Near San Marcos, TX 78666
Noah D
Job Details: 10/22/2020
MICROWAVE WHIRLPOOL WMH31017HS4 "Arrived on site to inspect microwave for error codes, upon inspection found the interior cavity dented inward and the white plate broken.
Near Austin, TX 78705
Wesley
Job Details: 10/22/2020
RANGE WHIRLPOOL WFG500M4HS0 Arrived onsite and found unit spark module shorting unit. Replaced spark module. All checks good. Unit is now operating as designed.
Near Belton, TX 76513
Al
Job Details: 10/22/2020
WASHER MAYTAG MVWB865GC0 Arrived on site and inspected washer F3E1 pressure system fault code.Confirmed the complaint and found the code stored in diagnostics.Disconnected the pressure hose from the control and noticed a small amount of moisture in the line.Called Whirlpool Techline and spoke with CHRIS SR# 7729102423Corrected the issue according to service pointer W11367903.Job complete
Near New Braunfels, TX 78132
Richard
Job Details: 10/22/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 Arrived onsite for the right hand door not sitting correctly. Installed both right hand and left hand lower hinges and issue was not resolved. During inspection found that the right hand lower door hinge is higher than the left hand lower hinge causing the right hand door to not sit correctly and the top of the right hand door is sticking out about 1/4 of an inch. The right hand lower hinge holes were punched out in the wrong spots causing the right hand door to sit higher. Called tech and they documented my findings but was not able to do a video chat due to insufficient cell service. Took plenty of pictures to submit to whirlpool Sr# 7729101662
Near Liberty Hill, TX 78642
Lou
Job Details: 10/22/2020
DRYER MAYTAG MEDB835DW4 "Arrived on site to install previously diagnosed and ordered parts. Due to the unit motor failure, I removed and replaced the motor and had to replace the blower wheel as well due to it breaking during disassembly. Tested the unit and it is operating as designed. No lint observed during service, job completed."
Near Austin, TX 78746
Leonardo
Job Details: 10/22/2020
RANGE KITCHENAID KGSK901SSS01 Arrived on site to test unit for outer glass broken.
Near Austin, TX 78744
Kevin
Job Details: 10/22/2020
DISHWASHER WHIRLPOOL WDF330PAHS2 "Arrived on site and inspected dishwasher and found standing water in tub, found knockout was never removed by builder from garbage disposal. After removing it dishwasher will now drain properly. Discussed correct detergent usage, Trying expectations and running the hot water before starting a load. Job complete"
Near Round Mountain, TX 78663
Brandon
Job Details: 10/22/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site for customer complaint of unit making loud noise, found noise coming from valve when ice maker filling. Went to replace valve, the new valve was defective in box. Ordering valve. ; ordrng 1 WPW10341329 (water valve assy)"
Near Kyle, TX 78640
Richard
Job Details: 10/22/2020
DRYER WHIRLPOOL NED5800HW0 Arrived onsite for the dryer making a noise during operation. Replaced drum and panel and had to tweak the panel a little bit. Dryer tested good and noise is gone. Complete
Near Georgetown, TX 78628
Tommy
Job Details: 10/22/2020
WASHER MAYTAG MVWB835DW4 Arrived onsite for washer making squeaking noise. Upon arrived found unit operating well clutch and wash plate as well as motor all operating as designed however found back right suspension bent and lose. Replaced suspension and tested unit. Unit operating as designed no signs of leaks during service.
Near Austin, TX 78748
Kevin
Job Details: 10/22/2020
OVEN FRIGIDAIRE FFGF3047LSF "Arrived on site and found error code F 31 when bake cycle is started. Replaced oven temperature sensor and cycle will now begin. Took one picture of oven heating, job complete"
Near Harker Heights, TX 76548
Al
Job Details: 10/22/2020
DISHWASHER AMANA ADB1400AGW1 Arrived on site and inspected dishwasher not draining.Confirmed the complaint and found the connector to the pump not inside the pump causing the drain failure.Corrected the issue and unit tested as designed.Job complete
Near Temple, TX 76502
Tyler
Job Details: 10/22/2020
REFRIGERATOR JENN-AIR JF36NXFXDE01 Arrived on site to install extension arm to the icemaker as well as re-level the fridge. After installing necessary part and re-leveling the fridge I was able to verify that everything is not functioning as designed icemaker does not continue running once the arm is put in and stopped it just as it needed to. Call complete
Near Robinson, TX 76706
Jonathan
Job Details: 10/22/2020
DRYER WHIRLPOOL WED95HEDW1 Arrived on site for a dryer that’s not tumbling when it starts. Inspected unit and work area. Customer demonstrated what’s happening and found the motor and belt turning but the basket not turning with it. Tested rollers and idler pulley and found all rollers seized up. Replaced rollers and found belt completely worn due to use and rubbing up against the basket without turning. Replaced belt and tested unit. Unit is working as designed. Call complete.
Near Temple, TX 76502
Al
Job Details: 10/22/2020
WASHER MAYTAG MHW6630HC0 Arrived on site to install previously ordered part.Removed and replaced the dispenser assembly and unit tested as designed.No leaks detected at the time of service.Job complete
Near Salado, TX 76571
Tyler
Job Details: 10/22/2020
DISHWASHER KITCHENAID KDTE204DSS0 Arrived on site for dishwasher that would fill but not finish up the cycle gear and agitation and then will just drain out. Rival I ran the unit in a diagnostic test and found that whatever Dishwasher went into agitation mowed the actuator at the bottom that diverted the water into a circulation cycle was grinding internally indicating that the sump assembly had gone bad for the actuator attaches to it. I also found on the drain cycle at the Barrington at Park and not draining out the water fast enough causing along drain. I ended up replacing the pump and motor assembly along with the drain pump and found that everything is not working as designed call complete
Near Waco, TX 76710
Jonathan
Job Details: 10/22/2020
WASHER WHIRLPOOL WTW7120HW0 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced housing and tested unit through an auto test and manual fill test. Unit ran as designed. Add customer load a set of towels to test the unit in a normal cycle unit filled and started to agitate without continuing to fill. Unit is working as designed. Call complete.
Near Round Rock, TX 78681
Tommy
Job Details: 10/22/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 Arrived onsite for refrigerator intermittent cooling. Upon arrival found found refrigerator cooling but tested thermistor found thermistor intermittent failure and changing temps rapidly. Switched out thermistor and tested unit tested good. Job Completed.
Near Harker Heights, TX 76548
Al
Job Details: 10/22/2020
OVEN WHIRLPOOL WFE550S0HV1 Arrived on site and installed previously ordered parts.Reassembled and unit tested as designed.Customer satisfied.Job complete
Near Austin, TX 78747
Leonardo
Job Details: 10/22/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to replaced upper and lower spray arms and feed tube. Replaced all parts test unit and unit test good job complete.
Near Lakeway, TX 78734
Luis
Job Details: 10/22/2020
REFRIGERATOR WHIRLPOOL WRF954CIHM00 "Arrived on site for fill tube heater issue. Found during installation of fill tube from,prev repair wire was damaged during installation,wire was cut on side of fill tube square instead of routed to notch,installed a new fill tube heater assembly,ran diagnostics icemaker passed,ran fill test passed."
Near Georgetown, TX 78626
Tommy
Job Details: 10/22/2020
RANGE WHIRLPOOL WFG320M0BS3 Arrived onsite for oven having yellow flames and smell. Upon arrival found unit top operating as designed all flames blue. Exposed bake element and activated found flames also blue ran for awhile and then took a sniff and had customer do the same. Customer agreed there was no smell. Unit operating as designed. Job Completed.
Near Blanco, TX 78606
Brandon
Job Details: 10/22/2020
WASHER AMANA NTW4516FW3 "Arrived on site for customer complaint of unit not finishing cycle, I found lid latch error code, I replaced lid latch, found unit would not complete test cycle, I replaced control, unit tested good."
Near Blanco, TX 78606
Brandon
Job Details: 10/22/2020
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site for customer complaint of unit not tumbling, I ran diagnostic test cycle found F8E1 F0E2 error codes, found valve issue, I replaced valve, unit tested good."
Near New Braunfels, TX 78132
Richard
Job Details: 10/22/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM01 Arrived onsite for the refrigerator dispenser leaking water. During testing found that the fitting was the cause. Replaced fitting and leak is gone. Customer also had a complaint about the noise it was making as well. Found that the noise was coming from the compressor which is a normal noise. Complete
Near Round Rock, TX 78665
Cliff
Job Details: 10/22/2020
REFRIGERATOR KITCHENAID KFIS20XVMS11 Arrived on site to diagnose a refrigerator that is not cooling properly. Found thermistors for both compartments not registering temperature properly. Installed control homeowner provided. Checked unit and found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78704
Wesley
Job Details: 10/22/2020
REFRIGERATOR WHIRLPOOL KBFN502ESS02 Arrived onsite and tightened door to repair. Also found icemaker turned off. Advised customer Ron repair.
Near Austin, TX 78753
Andy
Job Details: 10/21/2020
REFRIGERATOR WHIRLPOOL WZF34X16DW04 Arrived on site for freezer light blinking. Tested and inspected unit and found failed control. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Andice, TX 78628
Tommy
Job Details: 10/21/2020
WASHER WHIRLPOOL WDF520PADM7 "Arrived onsite for dishwasher smoking. Upon arrival found unit operating as designed in diagnostics but found some food particles and calcium build up on heater, let customer know to try a vinegar wash. Job Completed."
Near Waco, TX 76705
Jonathan
Job Details: 10/21/2020
WASHER WHIRLPOOL WTW5105HW0 Arrived onsite for a washer that is not finishing a cycle. Customer advised that the unit is not starting a wash cycle. She advised that it started to turn and then it would not fill. Inspected unit and work area. Found basket would not turn or spin freely. Seemed to be in a bind. Removed top cover and removed basket. Did not find any obstruction. Placed basket back on the gearcase shaft and found unit not sitting correctly. Adjusted the basket to fit onto the gearcase shaft correctly. Basket began to spin freely. Reassembled unit and ran unit through a test cycle and normal wash cycle. Unit is working as designed. Call complete.
Near Georgetown, TX 78628
Tommy
Job Details: 10/21/2020
WASHER WHIRLPOOL WTW4855HW1 Arrived onsite for washer constantly dripping. Found that hot water valve was stuck open. Replaced valve and tested unit tested good. No signs of leaks during service.
Near Belton, TX 76513
Jonathan
Job Details: 10/21/2020
OVEN WHIRLPOOL WFE320M0ES2 Arrived on site for an oven that did not have a working boiling element. Inspected unit and work area. Place unit and service diagnostics and tested broiling element and unit worked as designed. Customer advised that he had never seen that work before. Tested all elements and check for Eric codes. No stored error codes were found and unit is working as designed. Tested unit in a normal 375 bake and found both elements cycling during the pre-heat and unit coming up to temperature. Found unit fluctuating in temperature properly and unit is working as designed. Whenever user care guide and call complete.
Near Round Rock, TX 78681
Kayman
Job Details: 10/21/2020
WASHER WHIRLPOOL MVWB765FW0 "Arrived onsite for washer not filling with water. Upon inspection and while in diagnostics I found some stored error codes of F0E5, F0E3, F3E2. I let the diagnostics run through a full cycle and all the functions passed including the fill valves. I explained to the customer that when he moved the unit recently then some sediment most Likely got stuck in the pressure sensor tube and caused the intermittent issue with the fill valve. The unit is working as designed at this time and no leaks were detected during time of service.
Near Austin, TX 78752
Jacob
Job Details: 10/21/2020
MICROWAVE WHIRLPOOL WMH31017HS6 Said that the unit is working perfectly. No issues at this time. Job complete
Near Austin, TX 78752
Jacob
Job Details: 10/21/2020
DRYER WHIRLPOOL WED5620HW1 Arrived onsite for unit making a grinding noise. Tested unit. Drum was barely moving. Upon further inspection. Found that the clips that hold the motor in place had somehow falling off and was not holding the motor in place. Put the clips back on to hold the motor in place properly. Tested unit. Unit test good. No issues at this time. Job complete
Near Seguin, TX 78155
Noah D
Job Details: 10/21/2020
OVEN WHIRLPOOL WFE535S0JZ0 "Arrived on site to inspect oven for not heating lower cavity, upon inspection found the burnt wires. Cut and added stock wire, tested for heat, all heat returned. Complete"
Near Austin, TX 78724
Andy
Job Details: 10/21/2020
REFRIGERATOR FRIGIDAIRE FRT18B4AW0 Arrived on site for refrigerator not cooling. Tested and inspected unit and found failed start relay and capacitor. Ordering needed parts. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 218721113 (relay) and 1 5304464438 (capacitor) and 1 SEENOTE (OFFICE TO SCHEDULE )
Near Pflugerville, TX 78660
David S
Job Details: 10/21/2020
RANGE WHIRLPOOL WFE535S0JS0 Arrived on site to install oven door handle. I inspected the unit and work area. I found the door handle to be black and not all stainless. I am ordering handle W11449263 to complete the repair. The office will reschedule when we have an eta on the part; ordrng 1 W11449263 (STAINLESS HANDLE)
Near Round Rock, TX 78681
Jimmy J.
Job Details: 10/21/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ01 "Arrived on site for: REFRIG HANDLE FELL OFF--THE BOTTOM FREEZER DRAWERS THAT PULL OUT, ITS THE TOP DRAWER IN THERE it never stays in place and just falls right offUpper bin face plate would not latch back on regardless of my many attempts. None of the clips were broken or damaged. Drawer may be bowed. Ordered upper bin drawer (complete assembly) to be installed in place of the broken one. The fridge handles were fine and mounted as designed. ; ordrng 1 WPW10493169 (bin-freezr)"
Near Killeen, TX 76542
Al
Job Details: 10/21/2020
DRYER MAYTAG MEDX655DW1 Arrived on site and inspected dryer not heating.Customer had dryer disassembled when I arrived.Confirmed the heating element was defective.Removed and replaced it and unit tested as designed.
Near Hutto, TX 78634
Cliff
Job Details: 10/21/2020
ICE MACHINE KITCHENAID KUIC15PHZS0 Arrived on site to replace drain pump for ice machine. Upon inspecting unit found bin to pump hose will not mount to new pump as it is too short. New hose will need to be replaced along with water valve due to inlet flow issues to complete repairs. Return date for only per homeowners request.; ordrng 1 CLONLY (CL ONLY) and 1 W10881366 (valve) and 1 WPW10493860 (hose)
Near Austin, TX 78729
David
Job Details: 10/21/2020
DRYER MAYTAG MED7230HW0 "Arrived on site to follow up on dryer throwing F1E1. Checked terminal block and found 120V across L1/L2. Checked each individually and found 120V on left side, and found 240V on right side. Checked at prongs on plug at wall, verified same 240 and 120. Issue need to be investigated by an electrician and resolved with them. Call complete."
Near Elgin, TX 78621
Andy
Job Details: 10/21/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site for refrigerator RC not cooling properly. Tested and inspected unit and found ice buildup on RC evaporator due to not defrosting. Found failed controls. Removed failed parts and replaced with new. Informed customer they will need to defrost unit for 48 hours for unit to get full benefit of repair and how to do so safely as to prevent water damage risk. All operations are normal. No water leaks present at time of service.
Near Burnet, TX 78611
James
Job Details: 10/21/2020
MICROWAVE KITCHENAID KOCE500ESS08 Arrived on site and tested operation. Found convection fan vibrating loudly once above 300 degrees. Unit will need new convection fan motor to repair. ; ordrng 1 W10860984 (motor-fan)
Near Leander, TX 78641
Lou
Job Details: 10/21/2020
REFRIGERATOR WHIRLPOOL WRF954CIHZ02 "Arrived on site to install previously diagnosed and ordered part. Due to the right door gasket being torn, I removed and replaced the gasket shaping it with my heat gun and advised the customer to leave the right door closed for several hours so the gasket can form to the door/chassis. No water leaks observed during service, job completed."
Near Austin, TX 78724
Andy
Job Details: 10/21/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ01 "Arrived on site for refrigerator FC not freezing properly. Tested and inspected unit and found FC not defrosting properly due to failed controls and fan with sensors. Ordering needed parts, instructed customer to defrost unit 48 hours prior to service and how to do so safely as to prevent water damage risk. Office to schedule return trip. ; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10830278 (cntrl-elec) and 1 W11032800 (motor-evap) and 1 W11387386 (CONTROL )"
Near Pflugerville, TX 78660
David S
Job Details: 10/21/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived in site for water dispenser not working and ice maker not making ice. I inspected the unit and work area. I tested the dispenser and found the the water coming out slow. I removed the water filter and found the water dispenser workings as designed. I spoke to the customer and found the house on a filtration system. I recommended they run without using a water filter. Job complete. No water leaks detected.
Near New Braunfels, TX 78132
Luis
Job Details: 10/21/2020
REFRIGERATOR KITCHENAID KFIS29BBMS00 "Arrived on site for no cool. Removed evaporator cover found no traces of dye in evaporator compartment,removed compressor cover,found traces of dye from heat exchanger tubing,
Near Dripping Springs, TX 78620
Richard
Job Details: 10/21/2020
WASHER WHIRLPOOL MVW6230HW0 Arrived onsite for the washer not draining. Replaced drain pump that was ordered and washer tested good. No leaks complete
Near Liberty Hill, TX 78642
Jonathan
Job Details: 10/21/2020
WASHER WHIRLPOOL CAM2742TQ2 "Arrived on site to install previous diagnosed parts. Gained access to gearcase. Removed failed gearcase and clutch with coupler. Installed new. Tested operation and observed for possible water leaks. All tested good, no water leaks detected.
Near Austin, TX 78704
Jacob
Job Details: 10/21/2020
REFRIGERATOR WHIRLPOOL WUW35X24DS
Near Florence, TX 76527
Tyler
Job Details: 10/21/2020
REFRIGERATOR WHIRLPOOL WRF550CDHZ03 Arrived on site for a refrigerator that was freezing up in the freezer compartment around the door. Upon arrival I found that the issue was caused from the right side door slide it was no longer ceiling door properly like it should and causing too much hot air to get inside and freeze up. I replace both the right side and left side slides and retest of the door and found everything is now ceiling as designed. Call complete
Near Del Valle, TX 78617
Matthew
Job Details: 10/21/2020
REFRIGERATOR WHIRLPOOL WRT138FZDM00 "Arrived onsite for freezer leaking. Upon inspection found that the that the fill tube was inserted at an angel due to excessive insulation and was leaking through the slit in the tube. Replaced and adjusted tube, tested unit and unit did not leak. Job complete"
Near Austin, TX 78732
David
Job Details: 10/21/2020
WASHER WHIRLPOOL MHW6630HC0 Arrived on site for washer that was pooling water under dispenser drawer. Whirlpool sent customer a new drawer and dispenser. Installed new dispenser and drawer and retested. Manually ran all fill valves and found no water under the drawer. All is working as designed with no water leaks found. Call complete.
Near Austin, TX 78724
Matthew
Job Details: 10/21/2020
WASHER WHIRLPOOL WETLV27HW1 "Arrived onsite for water not entering washer. After speaking with customer, the actual complaint was water leaking from washer. After inspection found drain hose not correctly clamped causing leaks. Adjusted drain and secured clamp. Tested unit and unit is functioning properly. No leaks present at this time. Dryer is working fine. Job complete."
Near Austin, TX 78717
Kayman
Job Details: 10/21/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived onsite for refrigerator freezing items in the RC. Upon inspection I found the RC stocked to where there is items blocking air flow. I tested the RC thermistor at P5 1 - 2 and got a reading of 5.68k ohms when closer to 8k ohms is correct resistance for operation of that thermistor. I replaced the thermistor and explained to the customer about the proper way to stock the RC for optimal performance. Job complete.
Near Buda, TX 78610
Andrew
Job Details: 10/21/2020
DISHWASHER FRIGIDAIRE FFBD2406NS6A "Arrived on site for panel not responding. Found bad control board. Replaced control board. Tested unit, unit works good. No leaks detected. Job complete."
Near McQueeney, TX 78123
Noah D
Job Details: 10/21/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived on site to inspect dishwasher for loud noise, upon inspection and full diagnostic found no issues with unit, customer had no issues other then spraying sound which is normal with working pump. Complete"
Near Georgetown, TX 78626
Tommy
Job Details: 10/21/2020
OVEN WHIRLPOOL WFE320M0JS0 Arrived onsite for range getting to 190 then shutting off. Upon arrival found unit had F2 E1 checked unit voltage at block found voltage was good at 244 with proper polarity. Tested continuity with elements found both elements good unit just needs a new control. Office to reschedule.; ordrng 1 W11432568 (CONTROL )
Near Georgetown, TX 78628
Jonathan
Job Details: 10/21/2020
OVEN WHIRLPOOL WOD51EC0AS01 "Arrived on site for double oven not heating. Performed diagnostics mode and checked for fault codes, none found. Reset unit at circuit breaker and tested operation. Removed unit and tested temperature limiter and found closed. Powered unit on and tested incoming voltage l found no voltage from L2. Informed and quoted customer that if it was a bad connection in junction box would be able to repair if not customer would need to contact electrician. Removed oven to gain access to junction box. Found L2 wing nut completely melted. . Cleaned wire and repaired damaged from melting wing nut. Wired L2 and checked L1 and nurtural. Assembled unit and reinstalled. Tested operation.
Near Austin, TX 78717
Kayman
Job Details: 10/21/2020
REFRIGERATOR GE ZFGP21HZJSS Arrived onsite for refrigerator leaking near ice maker onto floor. Upon inspection I found ice had formed and block the IM fill tube. i removed the ice and re secured the water line on the back of the unit using permagum. We engaged the IM fill and the IM filled with no issues. No leaks were detected during time of service. I also found the door had began to sink down on the bracket causing the unit not to seal properly. Unit is working as designed at this time. Job complete.
Near Austin, TX 78722
Andy
Job Details: 10/21/2020
DISHWASHER IKEA IUD8555DX3 Arrived on site to install previously diagnosed tube. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Buda, TX 78610
Andrew
Job Details: 10/21/2020
WASHER WHIRLPOOL WFW3090JW Arrived on site to test unit for not doing anything. Customer said they spoke with tech line and was told to replace the Electric control. Replaced control I was sent with and same issue is present. Needing timer/CCU. Office to reschedule.; ordrng 1 W11334214 (ELEC CONTROL)
Near Georgetown, TX 78626
Tommy
Job Details: 10/21/2020
DISHWASHER WHIRLPOOL WDF130PAHB1 Arrived onsite for previously diagnosed parts. Installed new silverware basket to replace broken one. Job Completed.
Near Kyle, TX 78640
Andrew
Job Details: 10/21/2020
WASHER WHIRLPOOL WFW5620HW2 Arrived on site to test unit for control panel not responding. Checked power filter input and output had proper voltage. Verified ACU was receiving proper voltage by check pins 1 and 2 of J2. Status LED on ACU was not lighting. Per service pointer W11481344 ordering ACU. Ordering control panel as precautionary measure since it wasn’t operational and was unable to verify condition. Office to reschedule. ; ordrng 1 W11319991 (cntrl-elec) and 1 W11322903 (cntrl-elec)
Near New Braunfels, TX 78130
Noah D
Job Details: 10/21/2020
WASHER WHIRLPOOL WFW6620HC0 "Arrived on site to inspect washer for leaking, upon inspection found the unit with no apparent drip lines, pushed water through system and found no leaks, checked for codes and got a oversuds. Instructed customer on proper use. Complete"
Near Round Rock, TX 78665
Jimmy J.
Job Details: 10/21/2020
REFRIGERATOR KITCHENAID KRFC604FSS03 Arrived on site for: DOORS ARE NOT LEVEL/ALIGNED-THEY WERE OKAY ON INSTALLThe doors had already been leveled prior to my arrival according to the customer.
Near Austin, TX 78738
Leonardo
Job Details: 10/21/2020
OVEN WHIRLPOOL WOS51EC0HS02 Arrived on site to test unit for unit not responding. Found unit set in Spanish to store mode. Reset panel test unit and unit heating correctly job complete.
Near New Braunfels, TX 78130
Noah D
Job Details: 10/21/2020
REFRIGERATOR WHIRLPOOL KFIV29PCMS03 "Arrived on site to inspect fridge for issue with temps, upon inspection found the fridge was working to specs per last visit, customer was worried about auger motor sound.
Near New Braunfels, TX 78130
Noah D
Job Details: 10/21/2020
RANGE JENN-AIR JDRP548HL00 "Arrived on site to inspect range for excessive steam during cooking of potatoes, customer didn’t have issue with other foods, watched video and found that the steam was exhausting as designed. Customer should use cover or another method to prevent condensation. Complete"
Near Austin, TX 78747
Leonardo
Job Details: 10/21/2020
RANGE WHIRLPOOL WFE301LVS0 Arrived on site to test unit for burner not regulating heat. Replaced one wp3148953 and both wp3148952. Test unit and unit test good job complete.
Near Georgetown, TX 78626
Tommy
Job Details: 10/21/2020
MICROWAVE WHIRLPOOL WMH32519HZ4 Arrived onsite for microwave bottom light not working. Upon arrival found found housing slightly damaged and control burnt out had 121 volts to the light but control not working with it. Took unit down replaced control and housing and tested unit tested good. Put unit back up and tested again all tested good. Job Completed.
Near Elgin, TX 78621
Andy
Job Details: 10/21/2020
RANGE WHIRLPOOL WGE745C0FS01 Arrived on site for range error code and loose handle. Tested and inspected unit and found F2-E1 error code and loose handle due to failed stripped screw. Removed failed stripped screw and replaced with new. Power cycled unit for error code as recommended in tech sheet. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Austin, TX 78734
Brandon
Job Details: 10/21/2020
REFRIGERATOR WHIRLPOOL WRF540CWBM01 "Arrived on site for customer complaint of unit having moisture build up on mullion and inside freezer on top center. Found humility control was off, I turned on, and adjusted freezer tracks. Unit tested good."
Near Killeen, TX 76542
Al
Job Details: 10/21/2020
WASHER WHIRLPOOL WTW8040DW4 Arrived on site and inspected washer not spinning water from clothes.Found the unit washplate was defective and will need to be replaced.Ordering gearcase and will return with previously ordered parts.Parts are PSP so office will reschedule the customer for return service.Needs more work ; ordrng 1 W10775188 (WASHPLATE ) and 1 W11455453 (GEARCASE )
Near New Braunfels, TX 78132
Luis
Job Details: 10/21/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 "Arrived on site for defective compressor. Replaced defective compressor and filter drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good unit cooling down correctly. WSXMYSXAPL1Sealed system repair"
Near Spicewood, TX 78669
Brandon
Job Details: 10/21/2020
MICROWAVE WHIRLPOOL WMC50522HZ1 "Arrived on site for customer complaint of unit turning on by itself and not shutting off when door open, found failed door switches."
Near Dripping Springs, TX 78620
Luis
Job Details: 10/21/2020
REFRIGERATOR KITCHENAID KRFF707ESS01
Near Austin, TX 78744
Leonardo
Job Details: 10/21/2020
MICROWAVE WHIRLPOOL WMH32519HZ5 Arrived on site to test unit for making noise when they turn on the unit. Test unit and found noise to be vent flap opening due to fan coming on to keep magnetron cool. Showed customer how flap opens and closes
Near Leander, TX 78641
Lou
Job Details: 10/21/2020
MICROWAVE WHIRLPOOL WMH31017HS5 "Arrived on site to inspect microwave panel damage. Upon further inspection, I found the unit door trim scratched at the bottom and some small scratches on the door glass. I advised the customer that this issue is not covered under warranty due to it being “cosmetic”. I recommended to the customer to contact Whirlpool and see if they would cover replacing the unit door. Tested the unit and it is operating as designed. Job completed."
Near Briarcliff, TX 78669
Brandon
Job Details: 10/21/2020
OVEN GE JT915SK5SS "Arrived on site to replace failed latch, I replaced latch, unit tested good."
Near Briarcliff, TX 78669
Brandon
Job Details: 10/21/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site for customer complaint of unit not making ice or dispensing water, found unit worked fine with filter removed, found filter housing causing the issue. I replaced filter housing, found leak coming from new housing, ordering housing. ; ordrng 1 W11194438 (housing)"
Near Austin, TX 78731
David
Job Details: 10/21/2020
OVEN JENN-AIR JJW2430DS01 Arrived on site to diagnose oven with F2E1 error. Error is for stuck or shorted key. Could not get into diagnostics. Replaced control panel with part Jenn Air supplied customer. Retested and unit is working as designed. Set time and date. Call complete.
Near Georgetown, TX 78633
Cliff
Job Details: 10/21/2020
REFRIGERATOR WHIRLPOOL WSF26C3EXW01 Arrived on site to diagnose a refrigerator that is not producing ice. Tested unit and found filter head not allowing water to pass when filter is installed. There is a new filter in the unit. Filter head will need to be replaced to complete repairs.; ordrng 1 WPW10238123 (housing)
Near Georgetown, TX 78628
Tommy
Job Details: 10/21/2020
REFRIGERATOR WHIRLPOOL WRB322DMBB00 "Arrived onsite for refrigerator not cooling. Upon arrival found unit wasn’t getting refrigerant from compressor, found that unit compressor wasn’t getting proper amperage from starting device.. Replaced starting device and unit started operating as designed receiving refrigerant."
Near Spicewood, TX 78669
Brandon
Job Details: 10/21/2020
DRYER MAYTAG MEDC465HW0 "Arrived on site for customer complaint of unit not heating, found short in control as well as timer, I replaced both parts, unit tested good."
Near Mustang Ridge, TX 78610
Andrew
Job Details: 10/21/2020
WASHER WHIRLPOOL WTW4955HW1 "Arrived on site to test unit for not spinning. Found error code F0E4. Erased error code and put unit into diagnostics. Ran auto test mode and all functions are operating as designed. Put unit into manual diagnostics and verified cold and hot lines are correctly hooked up. No issues on high or low spin and agitate modes. Found out customer had too much loaded into washer when it happens. Explained to customer recommended amount of laundry. She said it never happens unless she has bigger loads. No leaks detected, job complete."
Near Cedar Park, TX 78613
Kayman
Job Details: 10/21/2020
DRYER WHIRLPOOL WGD4800XQ1 Arrived onsite for dryer not drying and no heat. Upon inspection I found the dryer spinning but not heating. I accessed the ignitor and found no voltage coming to the ignitor. I then accessed the rear panel and tested the resistance of the thermal cut offs and fuse all passed. I then tested the timer and found that voltage was not passing through the timer when called for. The unit will need a new timer. The unit is now heating as designed and no gas leaks were detected during time of service. I also cleared out all the excess lint built up inside the cavity of the dryer. Job complete.
Near Kyle, TX 78640
Andrew
Job Details: 10/21/2020
OVEN WHIRLPOOL WFG320M0BB0 "Arrived on site to test unit for outer glass on oven door loose. Tested unit found glass was not secured properly. Secured glass, tested unit.
Near Austin, TX 78757
Wesley
Job Details: 10/21/2020
OVEN WHIRLPOOL WOS51EC7AB04 Arrived onsite and replaced fuse. I also cleaned the inside door due to large drips.
Near Elgin, TX 78621
Andy
Job Details: 10/21/2020
REFRIGERATOR WHIRLPOOL WRT138FZDB00 Arrived on site for refrigerator making noise. Tested and inspected unit and found failed condenser fan blade broken and hitting fan housing. Ordering needed parts. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10633579 (baffle-air) and 1 W11127829 (motor-cond) and 1 W11193484 (blade-fan)