We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ09
Near Andice, Texas 78628
Jonathan M
Job Details:
11/15/2024
"Arrived on site for a refrigerator that is leaking from the dispensary. Inspected unit and work area. The customer advised that since the last repair, the unit has been leaking water from the water dispenser spout and will leak for anywhere from 10 to 15 minutes after. I did confirm the customers complaint and removed the tube at the quick connect at the top of the door. I found that the tube at the top of the door would not leak when testing at the quick connect. I went ahead and replaced the tube, going through the door and found no difference in the amount of leaking. I gained access to the inlet valve and found the water tube that goes from the valve up to the top of the refrigerator door was scratched up and partially leaking at the valve, causing the issue. Ordering the water dispenser tube, and will return with the valve and spigot just in case. I rescheduled the customer to his requested Friday, 11/22. ; ordrng 1 W11227371 (Dispenser spigot) and 1 W11666461 (Water dispenser tube)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Austin, Texas 78732
James K
Job Details:
11/15/2024
"WRV986FDEM01 Arrived on site to replace previously ordered part. Upon arrival, proceeded to replace W10886931 FC ice maker. Upon replacing, found fill tube heater frozen (picture attached). Checked resistance on the heater and found reading OL (picture attached). Ordering W11238340 FC fill tube heater. No water leaks detected at this time. Office to reschedule ; ordrng 1 W11238340 (FC fill tube heater)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Austin, Texas 78738
James K
Job Details:
11/15/2024
"KBFN502ESS02 Arrived on site for unit not cooling. Upon arrival, customer stated the FC will freeze and then thaw for 3 to 4 days. Proceeded to inspect FC evaporator and found very minimal frost pattern (picture attached). No Uv dye present. Waited for 30 minutes and made very little progress on frost pattern. Unit needs sealed system repair. PR confirmed. Unit is 134a. Weighing call for 4 hours. Ordering W11658617 compressor, W11429989 3 valve way, Wpw10143759 UV drier, W11506635 access valve, W10915406 FC evaporator and W11553229 RC evaporator. No water leaks present at this time. Office to reschedule ; ordrng 1 4hours (4 hours) and 1 Nitrogen (Nitrogen) and 1 134a (134a) and 1 W11429989 (3 way valve) and 1 Wpw10143759 (UV drier) and 1 W11506635 (Access valve) and 1 W10915406 (FC evaporator) and 1 W11553229 (RC evaporator)"
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW3
Near Pflugerville, Texas 78660
Gerry C
Job Details:
11/15/2024
WTW4850HW3 Arrived to install previously diagnosed and ordered part. I verified the issue with the washer in the vacant apartment and then removed and replaced the control. I calibrated and tested within service test mode and the machine operated as designed. No leaks observed during service and m s/n image acquired.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM10
Near Georgetown, Texas 78626
David Z
Job Details:
11/15/2024
"Arrived on site to diagnose refrigerator with moisture in the refrigerator. Examined unit and found ducts from FC have frost in them, due to the evap fan not running properly. Fan is surging and will not spin up. Tried freeing up and still surging. Ordering evaporator fan / control to resolve. Return visit set for 11/21.; ordrng 1 WP2315539 (Fan Motor) and 1 W11666427 (Control) and 1 W10919804 (Duct)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS10
Near Georgetown, Texas 78628
David Z
Job Details:
11/15/2024
"Arrived on site to follow up on microwave that was sometimes not starting. I first noticed that there is no light coming on in the cavity. Opening and closing the door made no difference. Sometimes if you try and start it the unit says to open and close door. Customer also had a video that showed no start and rapid clicking, which is a sign of issues in the interlocks. I'm ordering the interlocks and bulb to resolve all issues present. Confirmed with claims that the cavity bulb is covered, just not the hood bulb. Return visit set for 11/20. ordering necessary parts. Returning tech needs to install new interlocks, and if bulb is still a no go then replace bulb / socket if needed. ; ordrng 1 W11574182 (Cavity Bulb) and 1 WPW10210878 (Cavity Socket) and 1 W11551558 (Upper Interlock) and 1 W11551761 (Lower Interlock)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT531HAPM0
Near Round Rock, Texas 78665
Andrew R
Job Details:
11/15/2024
Arrived onsite to inspect damaged dishwasher. Upon arrival I found the outer door bottom left hand side to be dented outwards. The outer door will need to be replaced. Ordering W11613571 outer door. Office to RS.; ordrng 1 W11613571 (Outer door)
We serviced a
KITCHENAID RANGE
Model KSEB900ESS7
Near Canyon Lake, Texas 78132
Andrew
Job Details:
11/15/2024
Arrived on site to test unit for tripping breaker. Found when attempting to pull unit out breaker tripped. Found L1 was missing terminal nut causing power cord wire to move and trip the afci/gfci breaker. Secured connection with nut and heated to 500? with no issues. Unit is working as designed. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM12
Near Canyon Lake, Texas 78132
Andrew
Job Details:
11/15/2024
Arrived on site to test unit for loud vibration noise while unit is cooling. Found cap tube on evap was rubbing against evap cover. Secured cap tube out of the way with zip ties. Unit is now working as designed. No parts replaced. No leaks detected. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near New Braunfels, Texas 78130
Andrew
Job Details:
11/15/2024
Arrived on site to test unit for FC door handle falling off. Found holes for handle studs were stripped. Needing FC door in stainless steel. Office to reschedule. ; ordrng 1 W11436967 (FC door)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Canyon Lake, Texas 78132
Andrew
Job Details:
11/15/2024
"Arrived on site to test unit for noise while washing. Found unit making a grinding noise. Found gearcase leaking oil. Recommend gearcase, slider, rotor and clutch. Left my spanner wrench in other vehicle and currently do not have one. Office to reschedule. ; O-emld tckt"
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS00
Near Highland Haven, Texas 78654
Wesley
Job Details:
11/15/2024
"Arrived onsite and gained access to replace compressor and evap assembly, added non dye drier and access port with extension for front access pressure checks. Pulled vacuum for 20 minutes to verify seals and vacuum held. Charged unit to spec and reassembled and reinstalled observed for proper function and found evap cooling plate underside sufficiently cold to produce ice after 10 minutes. Advised customer on repair. W11735041, W10843121, WP2313624, WPW10218037"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Liberty Hill, Texas 78642
Wesley
Job Details:
11/15/2024
Arrived onsite and found unit operating with failed start device resulting in failure to cool. Absolute no cool. Replaced start device and compressor started up and sounds healthy. Cooling commenced. All checks good.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Marble Falls, Texas 78654
Wesley
Job Details:
11/15/2024
Arrived onsite for lighting issue following bulb replacement and repaired unit by replacing the microwave control. Unit is now operating as designed. Found lighting circuit had burned on control. W11545876
We serviced a
WHIRLPOOL DRYER
Model LEQ7030KQ1
Near Lorena, Texas 76655
Tyler
Job Details:
11/15/2024
"Arrived on site for dryer not turning drum. On arrival found belt broken due to idler pulley being worn down from age. Replaced belt, rollers and idler with repair kit 4392065. Tested dryer and found it working as designed. Call complete"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Waco, Texas 76707
Tyler
Job Details:
11/15/2024
Arrived on site for washer not completing cycles past fill or drain. On arrival I found f8e1 in diagnostics and found hot side cuttoff valve turned off. Restored water to on and tested washer. Found it completed cycles as designed. Call complete
We serviced a
WHIRLPOOL DISHWASHER
Model DU915PWSB0
Near Waco, Texas 76712
Tyler
Job Details:
11/15/2024
Arrived on site for dishwasher not washing or draining propely. On arrival confirmed failure. Found a new disposal had been installed and drain work was removed. Tested unit and found dishwasher working as designed with no leaks. Call complete
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Lorena, Texas 76655
Tyler
Job Details:
11/15/2024
"Arrived on site for washer not balanced during spin as well as making a grinding noise when agitating. On arrival confirmed failures from two videos customer provided and I found gearcase, cam, and suspension rods were bad. Replaced them with w11449840, w10721967, and w11396716. Tested unit and found no leaks and unit working as designed. Call complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF341PAPM1
Near Kyle, Texas 78640
Tim M
Job Details:
11/15/2024
"Arrived on site to test unit for not starting. Upon arrival found control lock has been enabled. Disabled control lock and started a diagnostic cycle, valve energized but no water entered tub. Valve has been turned off, turned valve on and water began entering the tub. All other components properly engaged. Started a regular cycle, cycle started and began to progress. Unit is now running as designed, no leaks detected, no parts installed, job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Dripping Springs, Texas 78620
Tim M
Job Details:
11/15/2024
"Arrived on site to test unit for grinding noise. Customer stated at the very end of every cycle, with about a minute left, unit will start to make a grinding noise.Entered diagnostics and ran a cycle, noticed a grinding noise during spin. Gained access to bottom components, found rotor bolt has been backed out. Inspected slider and found rivets are starting to fail. Replaced slider (W10734521) and secured rotor with a new bolt, tested unit, noise has been eliminated and unit is now running as designed, no leaks detected, job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Kyle, Texas 78640
Tim M
Job Details:
11/15/2024
"Arrived on site to test unit for high pressure water. Upon arrival activated diagnostic cycle, when valve engaged water came out at a higher pressure than normal. When the basket began to drop, the stream would hit the top of the tub ring and cause water to spray out from between the lid and frame. Water pressure at the valve is 60 PSI. Valve on the unit is not opening all the way causing a more direct stream of water. Replaced drawer (W11621181) and tested unit, water pressure has been lowered and unit is now running as designed, no leaks detected, job complete."
We serviced a
WHIRLPOOL COOKTOP
Model WCGK5036PS00
Near Dripping Springs, Texas 78620
Tim M
Job Details:
11/15/2024
"Arrived on site to inspect unit for burner not igniting. Upon arrival customer stated front right burner has never ignited since they moved in. Verified issue, noticed spark is being produced intermittently. All other burners produce spark every time. Replaced spark igniter (W11703398) and tested unit, burner is now igniting every time and unit is running as designed. Adjusted simmer flames on all burners. No gas leak detected, job complete."
We serviced a
WHIRLPOOL RANGE
Model WFE975H0HZ1
Near Kyle, Texas 78640
Tim M
Job Details:
11/15/2024
"Arrived on site to test unit for heating issues. Upon arrival customer stated unit will not heat over 300?. Started a bake cycle, broil element is pulling 15 amps and receiving 240V, bake element is receiving 240V but pulling 0 amps. Took resistance on the bake element, reading 60 M ohms. Unit will need a new bake element to fix issue. Replaced bake element (W10779716) and tested unit, unit is now reaching set temperature and all other components are properly engaging. Unit is running as designed, job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Austin, Texas 78737
Tim M
Job Details:
11/15/2024
"Arrived on site to test unit for not starting cycle. Upon arrival customer stated when cycle is started unit will not start. Basket wont move, will not fill, just skips to done. Entered diagnostics and found F7E1 tachometer missing, F7E6 motor circuit open, F0E9 off balance pause, F0E5 off balance error codes stored. Ran a diagnostic cycle, progressed through the cycle properly. Gained access to bottom components, found cam is worn. Replaced cam (W10721967) and actuator (W11481722). Also control (W11557935) as precautionary. Ran a diagnostic cycle, all components are properly engaging. Ran a regular wash cycle, unit began to sense, fill, and agitate. No new error codes stored. Unit is now running as designed. Advised customer to not load the unit more than 40% of the basket or unit will continue to get thrown off balance and wear on components causing premature failure. No leaks detected, job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC3
Near Fort Cavazos, Texas 76544
Sterling
Job Details:
11/15/2024
On arrival verified complaint of unit not working. Found error code F7e1. Ran diag and motor is failing to kick on. Replaced capacitor and unit now agitates and spins. Unit is now working correctly job complete installed w11395618
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHV04
Near Killeen, Texas 76549
Sterling
Job Details:
11/15/2024
On arrival verified complaint of lights were out. Lights out was RC top and fc. Replaced Fc light and all other lights are now functioning. No need to replace other lights as they are the updated version already. Job complete installed w11484840 x1.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Salado, Texas 76571
Sterling
Job Details:
11/15/2024
On arrival verified complaint of control locked. Unit will not unlock despite multiple commands to do so. Attempted power reset and still is stuck in a loop. Replaced console and set up for customer. Unit is now functional and unlocked. Job complete installed w11600370
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ3
Near Austin, Texas 78723
Scott
Job Details:
11/15/2024
"Arrived on site for 6-1 error code . Controls are not responding . Checked ui to control connections , no change on ui. Found some moister on control . Also found vent gasket not positioned correctly . Fix foam gasket . Replaced UI control W11632709 . Ran diagnostics. 6-1 error code . Cleared error code. DW passed wash test . Ran normal cycle to clean out soap pod . No water leaks detected. Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Austin, Texas 78705
Scott
Job Details:
11/15/2024
"Arrived on site for 8-4 error code . Found water in driptray . Ran diagnostics wash got 8-4 ,10-2 error code . Found during test wash excess soap foam . No leaks detected. Ran couple cycles on normal. No leaks detected, tried flushing out soap . Advised customer on rising off any dish soap off before putting in dishwasher . Instructed on running a cleaner every once in a while . No leaks detected at time of service . No parts installed . Job complete"
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS03
Near Rollingwood, Texas 78746
Scott
Job Details:
11/15/2024
"Arrived on site , replaced transformer W11672685. Unit is now heating to wp specs . Job complete ."
We serviced a
KITCHENAID OVEN
Model KEBK101SBL04
Near Austin, Texas 78701
Scott
Job Details:
11/15/2024
Unit 11a2Arrived on site for oven not heating . Ran diagnostics no error codes . Found thermal fuse has failed . Elements test normal. Replaced fuse WP8304452. Ran preheat . All checked normal. Job complete .
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Austin, Texas 78722
Scott
Job Details:
11/15/2024
"Arrived on site for fridge not making ice . Tried reset button ,IM not responding . Replaced icemaker W11700250. Ran harvest , IM a harvested and filled . No water leaks detected at time of service. Job complete ."
We serviced a
MAYTAG WASHER
Model MVW5435PW0
Near Austin, Texas 78702
Scott
Job Details:
11/15/2024
"Arrived on site for washer not draining. Found tub of water . Removed water , found wire harness broken to pump motor . Replaced lower harness W11643701. Ran diagnostics all checked normal. No water leaks detected. Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS2
Near Austin, Texas 78759
Miguel
Job Details:
11/15/2024
Arrived on site for machine not working. Shows f8e4. Customer has to cut power. Found f8e4. Inspected and found water in overflow tray. Ran diagnostics. No leaks. Pulled from center and removed door panel. No leaks found. Found cabinet seal warped. Causing door not to seal properly on left side. Used heat gun to properly form gasket. Verified operation. No leaks.
We serviced a
WHIRLPOOL RANGE
Model WEE515S0LS2
Near Austin, Texas 78759
Miguel
Job Details:
11/15/2024
"Arrived on site for oven tripping breaker. Voltage coming in is rd-bk=211, each to white= 122v each to G= bk-122, rd-g=123, wh-g= 0 v. Replaced control, and both elements. Bake element pulls 8 amps. Broil pull 12 amps. Voltage at element is 208 when activated. Called tech support. File# 7740335686.:"
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW3
Near Austin, Texas 78758
Miguel
Job Details:
11/15/2024
"Apartment 924. Arrived on site for washer not completing cycle and leaving clothes very wet. Unit was unplugged. Starts drain pump when plugged in. Found f1e1, f3e1, f2e1. Unable to run any test as drain pump starts again. Blew through pressure hose to ensure it is not clogged. Replaced control. Recalibrated and verified operation. Call complete. W11607637"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM09
Near Austin, Texas 78758
Miguel
Job Details:
11/15/2024
Apartment 727. Arrived on site for light not working. Confirmed door switch is broken and staying in closed position. Per office ok to proceed with repairs replaced switch. Verified operation. Call complete.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Austin, Texas 78759
Miguel
Job Details:
11/15/2024
"Arrived on site for burning smell in oven, removed from wall. Removed covers. Ran microwave and found burning from sensor connection behind the filter board. Replaced wire harness which includes sensor. Verified operation. Call complete"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Del Valle, Texas 78617
Matthew
Job Details:
11/15/2024
"Arrived on site to replace faulty gear case. Upon disassembly found that wash plate,bolt,cam and gear case needed to be replaced. Replaced all parts reassembled and tested. Unit is now working as designed and no leaks present at this time. Job completed"
We serviced a
MAYTAG WASHER
Model MVWB765FC3
Near Austin, Texas 78704
Matthew
Job Details:
11/15/2024
Arrived on site for washer machine not draining. Inspected unit at the drain pump and found wire harnesses snapped. Repaired wire harness and tested. Ran test cycle and a normal cycle. Unit is running normal as designed. If called back out with same issue return with new wire harness. Job completed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAB05
Near Kyle, Texas 78640
Luis
Job Details:
11/15/2024
"Arrived on site for no lights. Diagnosed defective led modules,replaced all led modules lights working as designed. Used 2 wpw10515057,wpw10515058"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42QMS01
Near Austin, Texas 78730
Luis
Job Details:
11/15/2024
"Arrived on site. Per tech support replaced compressor assembly,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on ran compressor test,compressor powered on checked low side pressure good. Used w11506635,w10841139"
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS05
Near Georgetown, Texas 78626
Lou
Job Details:
11/15/2024
"Arrived on site to install previously diagnosed and ordered parts. Due to the left rear orifice holder mounting screw head shearing off and the base remaining in the orifice holder, I removed and replaced the orifice holder and installed two new screws. Reassembled the unit and tested and it is operating as designed. No gas leaks detected during service, job completed. W11699921-2x, W10674918"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Leander, Texas 78641
Lou
Job Details:
11/15/2024
"Arrived on site to inspect wall oven control panel not responding. Upon further inspection, I found the panel display flashing the manufacturer name then the do not disconnect power symbol. I cycled power at the breaker in an attempt to reset the controls and it continued to fail. I removed and replaced the control panel and programmed the unit and tested. Unit is operating as designed. I assisted the customer in connecting the unit to WiFi via the Whirlpool app on their phone and retested. Unit continues to operate as designed. Job completed. W11600370"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS3
Near Georgetown, Texas 78628
Lou
Job Details:
11/15/2024
"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis I installed the handle studs/screws and tested. Unit is operating as designed. No water leaks observed during service, job completed. W11157086, W10826179-2x"
We serviced a
MAYTAG WASHER
Model MVW7232HW2
Near Cedar Park, Texas 78613
Lou
Job Details:
11/15/2024
"Arrived on site to inspect washer noises. Upon further inspection, I placed the unit in diagnostics showing error code F7E9-locked rotor. Cleared the code and continued with testing and the unit operated as designed; however, the washplate is making an abnormal noise and the tub assembly is shaking. I tilted the unit back and found the rotor bolt was missing and laying on the floor (photo). I removed the rotor and found a small amount of gearcase oil on the slider and clutch. I removed and replaced the gearcase, slider and clutch and calibrated the unit. Retested in diagnostics and unit is operating as designed. I adjusted the leaving feet to level the unit. Also noticed during service, an odor of vinegar. Customer advised that they use vinegar as a softener and I recommended they didnt use it directly into the unit as it will deteriorate rubber seals and some metals, which I found some rust around the bleach cup (photo). No water leaks observed during service, job completed. W11449841, W10754448, W10734521"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT920SADM1
Near Cedar Park, Texas 78613
Lou
Job Details:
11/15/2024
"Arrived on site to install previously diagnosed and ordered parts. Due to the upper and lower spray arm failures, I removed and replaced the spray arms and tested. Unit is operating as designed. No water leaks observed during service, job completed. W10837249, WPW10498900"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Cedar Park, Texas 78613
Lou
Job Details:
11/15/2024
"Arrived on site to inspect refrigerator noises. Upon further inspection, the customer advised that they think the noise is coming from the diffuser. I placed the unit in diagnostics and tested the diffuser in test #3 and when the diffuser door began to open the customer identified the noise. I also found the unit not leveled and a different humming noise coming from either the condenser coils or from the back of the unit at the compressor. I removed and replaced the diffuser and pulled the unit out to find the access valve on the compressor was resting against the back metal cover and making the vibration/humming noise. I adjusted the sealed system tubing at the back near the compressor and the noise stopped. I put the unit back in its space and leveled the unit and unit is operating as designed. No water leaks observed during service, job completed. W11236851"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Leander, Texas 78641
Lou
Job Details:
11/15/2024
"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I found moisture built up on the ice maker fascia and ice bin door gasket. I placed the unit in diagnostics and checked error codes for the ice maker in test 56 and found E2-motor lost position. I tested the fascia heater in test 76 and found no voltage getting to the heater. I tested continuity to the heater and its good. I pulled the unit out and removed and replaced the hv control and retested the ice maker and ice maker fascia heater and the heater is getting 123V and in test 56, there no further error codes to the ice maker. I advised the customer of my repairs. Unit is operating as designed. No water leaks observed during service, job completed. WPW10675033"
We serviced a
WHIRLPOOL RANGE
Model WEG745H0LZ4
Near Cedar Creek, Texas 78612
Joe Z
Job Details:
11/15/2024
"Arrived on site for SAFTEY TRIPPING BREAKER. Upon arrival, inspected unit. Found that as soon as unit is plugged in outlet. Removed rear panel to inspect harness. Found harness was not secured . Secured harness and test unit. Unit is now operating correctly without tripping breaker. Contacted SAFETY team. Spoke with Michael. Explained findings. Notes were documented. SR # 7740304385. Job complete"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Bastrop, Texas 78602
Joe Z
Job Details:
11/15/2024
"Arrived on site for clock issue. Upon arrival, inspected unit found time is off by a couple minutes compared to mobile device time. Explained to customer that the clock is controlled through hertz and throughout time will be different. Noticed unit has never been connected to WiFi. Helped customer connect to WiFi and time adjusted. Unit is operating as designed. Job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Jarrell, Texas 76537
Jonathan M
Job Details:
11/15/2024
Arrived on site for a microwave that has buttons that wont work. Inspected unit and work area. The customer advised that the unit touchpad will not allow the machine to start. She stated that all the top buttons on the control work but the ones at the bottom do not. I did confirm the customer complaint and went ahead and replace the control panel. I tested the unit and found the unit working and operating as designed. Call complete. W11175576.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ12
Near Belton, Texas 76513
Jonathan M
Job Details:
11/15/2024
"Arrived on site for refrigerator. That is not making ice. Inspected unit and work area. The customer advised that the unit made 10 cubes of ice within a 24 hour period and that it has gotten a little better but it is not nearly making as much as it used to. I did find ice within the ice bin, but not very much. But I jumped the icemaker and found the icemaker would turn. I checked the temperature in the freezer and found the freezer at 2?F in the refrigerator at 38?F. I wouldve had and replaced the icemaker and tested the unit. I found the unit working and operating as designed. Call complete. W11700250."
We serviced a
MAYTAG WASHER
Model MVW8230HC0
Near Austin, Texas 78738
James K
Job Details:
11/15/2024
"MVW8230HC0 Arrived on site to replace previously ordered parts. Upon arrival, proceeded to replace W11426291 control and W11478527 UI. Tested unit and now unit is functioning as designed. No water leaks detected at this time."
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW3
Near Pflugerville, Texas 78660
Gerry C
Job Details:
11/15/2024
WTW4850HW3 Arrived to install previously diagnosed and ordered part. I verified the issue and then removed and replaced the control. I calibrated and tested within service test mode and the machine operated as designed. No leaks observed during service.
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW3
Near Pflugerville, Texas 78660
Gerry C
Job Details:
11/15/2024
WTW4850HW3 Arrived to install previously diagnosed and ordered part. I verified the issue and then removed and replaced the control. I calibrated and tested within service test mode and the machine operated as designed. No leaks observed during service and m s/n image acquired.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Georgetown, Texas 78626
Gerry C
Job Details:
11/15/2024
"WMH32519HZ5 Arrived to inspect noise. The customer advised they heard an electrical arcing sound from the machine. I found the diode had arced and after replacement, the issue was resolved and the machine heated as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ10
Near Pflugerville, Texas 78660
Gerry C
Job Details:
11/15/2024
"WRF535SWHZ10 Arrived to install parts. Found the door gasket installed prior, was badly deformed and not sealing well. I was able to reheat and recondition the gasket and correct the sealing issue. The left and right door closers were not lubricated, as required and I corrected. The door closing issue was due to the leveling legs not being set and after correcting, the issue was resolved. All drawers required lubrication and after applied, fully closed and stayed in place. I advised the customer on the repairs. Operational test good, no leaks observed during service."
We serviced a
WHIRLPOOL RANGE
Model WFES3030RS0
Near Hutto, Texas 78634
Gerry C
Job Details:
11/15/2024
WFES3030RS0 Arrived for breaker tripping. I verified the issue and that it would trip during bake preheating. I removed and replaced the control and elements and then lifted the Ground wire and performed a full 500 preheat. The machine operated as expected and a secondary 500 preheat with the G connected showed no further issues. I reported to the safety line. MfrRef # 7740304659
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Austin, Texas 78717
David Z
Job Details:
11/15/2024
"Arrived on site to diagnose refrigerator producing very small amounts of ice. I examined the unit and it had half a bucket made in 7 days. Checked for errors via test 56 and found E1, E5, for no cooling and timeout. Icebox Fan felt like it was not blowing as hard as it should be. I replaced the icemaker, icebox fan, and the control to resolve the errors and no ice condition. Unit cycles properly. Ice should return to normal production when temps drop. Repair completed. Parts used - W10846539, W11658802, W10843055."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS3
Near Round Rock, Texas 78681
David Z
Job Details:
11/15/2024
"Arrived on site to install new vent in unit to resolve vent error. Replaced the vent and verified unit runs. Customer does not use rinse aid, and this is the likely cause of the poor quality dry. I advised them that the unit was designed to run with rinse aid, and by not using it the dryness will be significantly diminished. Unit working as designed, customer just needs to use some rinse aid if unit is to properly dry. Parts used - W11649995."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS05
Near Georgetown, Texas 78628
David Z
Job Details:
11/15/2024
"Arrived on site to diagnose refrigerator making noise when in use. Customer said noise comes from the freezer side. I checked the evap fan and found no ice or noise. Fan noise did sound slightly unusual, but it worked normally. I found the fridge was canted to one side, and just did not want to be level. Checked the floor and found floor was off level, and unit can not be squared. Once I moved unit back in the fan noise had gone back to normal, so noises seem to be tied to cabinet geometry which can't be addressed without some custom shim / floor work. Unit working as designed. No parts used."
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Georgetown, Texas 78628
David Z
Job Details:
11/15/2024
"Arrived on site to diagnose dryer not heating. Tested unit and confirmed no heat. Examined safety devices and found all of them are good, and voltage / polarity are correct. I checked the voltage at the element and found it jumping up and down and wouldn't stay consistent. Checked control and found burnt black wire at the cycling relay. Replaced control and repaired damaged wire to resolve. Tested unit and verified proper operation. If issue repeats wiring harness to be replaced. Parts used - W11728014."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Bee Cave, Texas 78738
Daniel A
Job Details:
11/15/2024
"Arrived on site to inspect range with damaged power cord. Upon further inspection,I found that the cord was severed. I replaced the power cord and tested the unit. The unit is now operating as designed. No gas leaks observed during service. W11173616"
We serviced a
KITCHENAID OVEN
Model KOSE500ESS20
Near Austin, Texas 78746
Daniel A
Job Details:
11/15/2024
Arrived on site to inspect oven displaying F2E1 error code. Upon further inspection observed error code F2E1 (shorted key) based on previous service and symptom it is recommend to replace the console to fix this issue. I replaced the console and the unit is operating as designed. WPW10585659
We serviced a
KITCHENAID MICROWAVE
Model KMBS104EBL03
Near Austin, Texas 78733
Daniel A
Job Details:
11/15/2024
Arrived on site to inspect microwave door not opening a full 90 degrees. Upon further inspection I found the door operation to be normal. I contacted techline and confirmed that door is operating as designed as it is not able to open fully due to the type of spring and hinge. I advised the customer of my findings. SR 7740335784. No parts needed
We serviced a
WHIRLPOOL VENTHOOD
Model WVU17UC0JS0
Near New Braunfels, Texas 78130
Andrey
Job Details:
11/15/2024
"Arrived on site to replace previously diagnosed motor fan assembly, replaced and tested, unit is now running as designed job complete installed WPW10395033"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ09
Near Kingsbury, Texas 78638
Andrey
Job Details:
11/15/2024
"Arrived on site to replace previously diagnosed compressor, replaced compressor installed Access valve and dye drier, vacuumed system down for 25 minutes, unit held good vacuum for 10 minutes, charged system with 51g of R600, advised customer to put a water bottle into freezer and monitor for the next 24 hours before loading, at this time job complete installed W11686820, WPW10143759, W11506635"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC
Near Buda, Texas 78610
Andrey
Job Details:
11/15/2024
"Arrived on site to test unit for latch not unlocking, tested unit found pressure system fault, pump not disengaging, replaced pressure sensor and control and tested, unit is now running as designed, no leaks detected job complete installed W11316246, W11583890"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED2SHAXMB10
Near Luling, Texas 78648
Andrey
Job Details:
11/15/2024
"Arrived on site to test unit for not cooling, customer stated that it runs for a couple of days and shuts off, after she spins thermostat back and forth it starts again, tested unit found unit has power but compressor not engaged, twisted thermostat knob and compressor engaged, replaced thermostat and control as precautionary unit is now running as designed, advised customer to monitor for couple of days before loading job complete installed WP2198202, WPW10366605"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Marion, Texas 78124
Andrey
Job Details:
11/15/2024
"Arrived on site to replace previously diagnosed FC door, replaced door and used fitting to attach water lines, gaskets are sealing good, advised customer to give it 24-48 hours for ice production to resume, unit is now running as designed, no leaks detected job complete installed W11566705, WP2198677,WP2300868"
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS01
Near Luling, Texas 78648
Andrey
Job Details:
11/15/2024
"Arrived on site to test unit for tripping breaker, tested unit found door switches shorted, replaced interlock and tested, unit is now running as designed job complete W11033422"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS10
Near Georgetown, Texas 78626
Andrew R
Job Details:
11/15/2024
Arrived onsite for microwave making loud noise and not heating. I inspected the inside of the unit and found the diode had blown. I took a picture of the diode. I replaced the diode and the unit now sounds as designed and heating as designed. Unit is now functioning as designed. Call complete. Installed W11256462 Diode.
We serviced a
MAYTAG WASHER
Model MHW5500FW1
Near Georgetown, Texas 78626
Andrew R
Job Details:
11/15/2024
Arrived onsite for washer with water constantly trickling. Upon arrival I found a F8E3 overfill error present from the valve weeping and a F8E1 NO FILL. Present I confirmed the cold water was backed up on the valve not allowing proper wash to occur. I replaced the Valve and Waterline switch. Unit now operates as designed. No water leaks present at time of service. Call complete. Installed WPW10448876 SWITCH-WL AND W10599356 VALVE.
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Georgetown, Texas 78626
Andrew R
Job Details:
11/15/2024
Arrived onsite for dryer not drying clothes. Upon arrival I checked temps with the vent on and found it to reach 159 and when cycled off it would drop very slowly. I checked temps with the vent off and found the dryer to hit 179 and then when dropping it would drop much quicker. I inspected the outside vent and found lint all around the exit. Customer will need vent cleaned and advised them of getting a flap installed instead of the screen. Call complete. No parts installed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Round Rock, Texas 78664
Andrew R
Job Details:
11/15/2024
Arrived onsite for refrigerator not making ice.-7 Freezer 38.4 RC. Temps checked good and no error codes present. All sources lead to icemaker not working correctly. I replaced the icemaker and advised the customer he should see a bucket of ice between a day and a half. No water leaks present at time of service. Call complete. Installed W11658802 ICEMAKER.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT751SAPZ1
Near Andice, Texas 78628
Andrew R
Job Details:
11/15/2024
Arrived onsite for dishwasher panel bowing out. I confirmed the panel was bowed. I replaced the panel and ui control as I saw moisture around the control indicating it has gotten wet. After replacing both parts unit is running as designed. No water leaks present at time of service. Call complete. Installed W11632709 panel-ui and W11460908 Console.
We serviced a
MAYTAG WASHER
Model MVW5435PW1
Near Round Rock, Texas 78665
Andrew R
Job Details:
11/15/2024
Arrived onsite for washer making grinding noise. Customer stated that now the unit will not spin or agitate. I checked the bottom of the unit and found belt debris present. I pulled off the cover and the belt came off with it. I found the cam nut loose and allowing play on the cam up and down. This play caused the belt to fly off and grind against the pulley. I replaced the cam and belt and tested unit. Unit is now operating with no issues and operates as designed. No water leaks present at time of service. Call complete. Installed W11239857 BELT AND W10721967 SPLITCH ASSM W.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBE02
Near New Braunfels, Texas 78132
Andrew
Job Details:
11/15/2024
Arrived on site to test unit for deli drawer handle falling off. Found handle studs were loose. Secured studs and handle. Unit now working as designed. No parts replaced at this time. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ11
Near New Braunfels, Texas 78130
Andrew
Job Details:
11/15/2024
Arrived on site to test unit for freezing items in RC. Found diffuser not responding. Replaced diffuser assembly(W11645127) and when trying to plug in noticed pin to blue wire was bent and preventing proper contact in molex connections. Bent pin back into place and verified diffuser now opening and closing as designed. No leaks detected. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFES3530RS0
Near Canyon Lake, Texas 78132
Andrew
Job Details:
11/15/2024
Arrived on site to test unit for tripping breaker when oven in use. Removed ground wire from terminal and heated unit to 500?. Powered unit off and reattached ground wire and heated again to 500?. Documented with Techline and no other parts recommended at this point. If breaker continues to trip while oven in use advised breaker would need to be replaced. No parts replaced at this time. Job complete. SR#7740336327
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near New Braunfels, Texas 78132
Andrew
Job Details:
11/15/2024
Arrived on site to test unit for light not turning off and blowing bulbs. Found relay stuck on control. Called safety and was advised customer would be responsible for cost of repair. Customer stated she will be purchasing new unit. No parts replaced at this time. Job complete. SR7740266686
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near New Braunfels, Texas 78130
Andrew
Job Details:
11/15/2024
"Arrived on site and replaced previously diagnosed drawer assembly(includes detergent level sensor)(W11621181), detergent pump(W11596130) and drawer(W11413340). Unit now working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ01
Near New Braunfels, Texas 78130
Andrew
Job Details:
11/15/2024
Arrived on site to test unit for no ice production. Found feeler arm was warped and getting caught on ice mold tricking unit into thinking bin was full. Replaced ice maker(W11455232). Ice maker completed harvest properly. Unit is now working as designed. No leaks detected. Job complete
We serviced a
WHIRLPOOL WASHER
Model wtw4855hw3
Near Georgetown, Texas 78626
Wesley
Job Details:
11/14/2024
Arrived onsite and found unit operating with concerns about balancing. Found unit not leveled. Leveled unit and calibrated. Advised tenant on use and care. All else checks good. No parts used.
We serviced a
WHIRLPOOL WASHER
Model wtw4855hw3
Near Georgetown, Texas 78626
Wesley
Job Details:
11/14/2024
Arrived onsite and found unit operating with customer concerned about wash function noise being too quiet. Advised customer the design and tested in diagnostics and found unit operating normally. Calibrated. All checks good. No parts.
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Temple, Texas 76501
Sterling
Job Details:
11/14/2024
On arrival verified complaint of not spinning water out. Visual inspection of unit shows a worn out belt. All other components look good. Will need to replace belt before further testing. Ordering w11239857. Rescheduling for 11/19; ordrng 1 W11239857 (Belt)
We serviced a
WHIRLPOOL OVEN
Model WFE320M0ES2
Near Pflugerville, Texas 78660
Scott
Job Details:
11/14/2024
"Arrived on site ,replaced both element harness and main harness ,element and switch for front right burner W11047722, WP3149400, W11134602, W11416847. While testing front burner element will not shut off . Found switch defective . Left switch unplugged . Ordering new switch . Returning tech double check connections on element ! Return set for 11/16. ; ordrng 1 WP3149400 (Switch r front)"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Pflugerville, Texas 78660
Scott
Job Details:
11/14/2024
"Arrived on site for washer stuck in sense mode and making grinding noises . Ran diagnostics got 7-9,7-4 error codes . Found oil on stator . Ordering gearcase slider ,stator ,rotor , clutch , washplate Return 11/20 am . No water leaks detected at time of service . ; ordrng 1 W10902814 (Wash plate)"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Pflugerville, Texas 78660
Scott
Job Details:
11/14/2024
"Arrived on site for washer bouncing around . And spilling . Found washplate and agitation post not secured , lots of play . Suspension is shot . Ordering wash plate ,suspension ,bolt and agitation post . Returning with gearcase and valve if needed . Call to set return . ; ordrng 1 W11223765 (Bolt) and 1 W10836692 (Agitator) and 1 W11397111 (Wash plate) and 1 W11217817 (Suspension)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Salado, Texas 76571
Robert
Job Details:
11/14/2024
WDP540HAMZ4 Arrived on site for a dishwasher with damage. On arrival verified product was damaged straight out the box per client needs display and inner door as well. Ordering part#s W11612307 and W11637956 Office to schedule for client returning parts needed for repair. ; ordrng 1 W11637956 (Inner door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ12
Near Austin, Texas 78721
Matthew
Job Details:
11/14/2024
Arrived on site for unit not cooling. On arrival found both compartments at room temperature. Could not hear compressor running. Inspected compressor compartment and found compressor Not running. Checked supply voltage to the start device and recorded 123 VAC. Replace start device but did not have any effect on the compressor running. Unit will need sealed system repair for compressor replacement. Ordering two hours shield system repair. Copper cap tube . Office to reschedule.; ordrng 1 W11547313 (Compressor) and 1 W11598433 (Evaporator) and 1 R600a (R600a) and 1 Nitrogen (Nitrogen) and 1 2hr (2hr)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Leander, Texas 78641
Lou
Job Details:
11/14/2024
"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the lower main harness due to the drain pump harness breaking (photo). I calibrated the unit and tested and while testing, I found the gearcase making a loud metal on metal noise during spin cycle. I am ordering the gearcase, cam and belt and scheduled return service for 11/20/24. RETURNING TECH TO REPLACE THE GEARCASE, CAM & BELT AND CALIBRATED BEFORE TESTING. W11643701; ordrng 1 W11449840 (Gearcase) and 1 W10721967 (Cam) and 1 W11239857 (Belt)"
We serviced a
WHIRLPOOL RANGE
Model WEG515S0LS1
Near Austin, Texas 78724
Leonardo
Job Details:
11/14/2024
Arrived on site to test unit for gas smell. Test unit and found gas smell coming from right front burner. Found damaged tubing and some gas coming out of valve. Will order new orifice holder and will return to replace orifice holder and manifold. Office to reschedule ; ordrng 1 W10827777 (RF Orifice holder)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT108FFDM04
Near Austin, Texas 78753
Joe Z
Job Details:
11/14/2024
"Arrived on site for condensation build up. Upon arrival, inspected unit. Found condensation on ceiling of RC. Also found ice blocking supply and return air restricting airflow from Fc to RC. Found damaged bottom corner of RC door. Ordering door. Office to reschedule. ; ordrng 1 W11575716 (RC door)"
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Elgin, Texas 78621
Joe Z
Job Details:
11/14/2024
"Arrived on site to install previously ordered tub. Replaced tub W11460604, bolt W11557803, and all 4 shocks W11316766. During assembly broke connection from heater harness. Need to order harness . Office to reschedule ; ordrng 1 W11316253 (Harness)"
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS4
Near Austin, Texas 78758
James K
Job Details:
11/14/2024
"WFE515S0JS4 Arrived on site for unit damaged. Upon arrival, found cooktop to be damaged (pictures attached). Proceeded to replace W11178791 cooktop. Tested unit and now unit is functioning as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Georgetown, Texas 78628
Gerry C
Job Details:
11/14/2024
"WRS331SDHM06 Arrived to inspect no ice. I found the FC at 15, with the machine in cooling mode. Test mode revealed the compressor operating, but thermals showed extremely low heat on the high side (95F) and no return heat form the condenser, denoting sealed system failure. The MFG BOM shows the machine as a start device compressor type, but this machine has a line VAC signal driven inverter and will need to be researched. I included photos of the compressor and inverter. Office to research and order parts. Please allow two hours for a sealed system service tech, all copper R600a. No leaks observed during service. ; ordrng 1 W11546605 (Evaporator) and 1 WPW10143759 (Dye Drier) and 1 W11506635 (Service Port) and 1 ResearchW11557671 (Ensure this compressor is inverter driven) and 1 W11546982 (Inverter)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD618ESS01
Near Georgetown, Texas 78628
Gerry C
Job Details:
11/14/2024
"KBSD618ESS01 Arrived to inspect noise. The customer had the machine shut off upon my arrival and it was fully defrosted. I found the doors were not in plane and the right door was nearly 1/2 farther out at the top corner than the left. When testing for sealing via vacuum and compression from operation of the doors, I found very little that could be detected. I temporarily adjusted the refrigerator cabinet and found the expected vacuum returned. The machine will need to be secured and a final adjustment made. The ice door may not be fully closing, as excessive ice was consistently found within the ice bin and I will inspect upon return. I turned the machine back in and advised the customer of my findings and to leave it in the running state until my return. Office to schedule GCO with the customer. No leaks observed during service. ; ordrng 1 WPW10504458 (Ice Door)"
We serviced a
MAYTAG WASHER
Model MVW7232HC2
Near Georgetown, Texas 78633
David Z
Job Details:
11/14/2024
"Arrived on site to follow up on washer that was making noise when in use. Tested unit and confirmed grinding / noise coming from the bottom end of the unit. I removed the rotor and examined the drive system and gearcase. I found obvious signs of wear / metal rubbing on the Rotor, Stator, Clutch, Slider, and a good amount of gearcase oil as well. Unit needs the bottom end replaced, repair to replace Rotor, Stator, Gearcase, Slider and Clutch. Return visit set for 11/20. WPO. ; schdld next appmnt for 11/20 WED !"