Service History 275

Near Austin, TX 78759
Jimmy J.
Job Details: 01/04/2021
DISHWASHER WHIRLPOOL MDB8959SKZ0 "Arrived on site for Standing water in the dishwasher, wont drainSet dishwasher to drain and could hear the pump abnormally running. Drained dishwasher with shop vac. Removed drain pump and inspected for nothing lodged inside. Pump was clear of debris and has failed. Ordered new drain pump to return for install. No leaks detected.Also, customer reported their microwave getting heavy condensation between glass and door pane. ordrng 1 W11412291 (PUMP, DRAIN)"
Near New Braunfels, TX 78130
Andrew
Job Details: 01/04/2021
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived on site to test unit for not producing ice. Ice maker was not responding to diagnostics. Replaced ice maker and still no response. Found broken wire on freezer door harness. Not enough wire present to instal butt connection. Needing freezer door. Office to reschedule.; ordrng 1 LW11202405 (dor-fip)
Near Austin, TX 78746
Kevin
Job Details: 01/04/2021
DISHWASHER KITCHENAID KDPM704KPS0 "Arrived on site and inspected dishwasher and found out her door panel is making contact with custom cabinet kickplate directly underneath it. Took pictures. uninstalled dishwasher and raised it to the maximum setting available to provide as much clearance as possible and this allows door to open completely without striking wooden kickplate. Dishwasher is raised high enough that display is not visible when doors closed and is blocked by counter edge. There is still enough clearance for door to close. Any further repair in the future should make note of the exact positioning otherwise door will not close and dishwasher will not fit into alcove. No water leaks from connections at time of service, job complete"
Near Manor, TX 78653
David S
Job Details: 01/04/2021
COOKTOP WHIRLPOOL WCE55US0HS01 Arrived on site for knob not turning on the cooktop. I inspected the unit and work area. I found the knob broken and not clipping in. I am ordering a knob to complete the repair. Please reschedule along side job #282384.; ordrng 1 W11418244 (KNOB)
Near Round Rock, TX 78681
Kayman
Job Details: 01/04/2021
REFRIGERATOR WHIRLPOOL WSF26C3EXF01 "Arrived onsite for refrigerator losing cool in both sections. Upon inspection I found. A wall of frost on the evaporator cover. I ran a diagnostics test and found the bimetal showing open. I attempted to engage the defrost cycle but the heater would not turn on. The bimetal will need to be rep,aced.. I explained that the unit would have to be manually defrosted 48 hours prior to our next visit. They signed the waiver so I helped place towels around the unit.Harness bimetal (W10688625) heater (WPW10495967). Office to R/S due to part availability. ; ordrng 1 W10688625 (harns-wire) and 1 WPW10495967 (heater)"
Near Hutto, TX 78634
Jimmy J.
Job Details: 01/04/2021
MICROWAVE WHIRLPOOL WMH31017HS3 Arrived on site for Light doesn't come on. Removed light cover and found build had separated from socket. Used a paper towel to remove the threaded portion of the bulb stuck inside the housing socket. The housing had corrosion inside. Replaced housing and went to Lowe’s to purchase a new bulb. Receipt for bulb is in SD pics. Installed new bulb and light is working as designed. Job completed
Near Georgetown, TX 78633
Lou
Job Details: 01/04/2021
REFRIGERATOR WHIRLPOOL WRX735SDHV00 "Arrived on site to inspect refrigerator door handle coming off. Upon further inspection, I found the FC door handle loose. Using some loctite, I tightened the screws holding the handle onto the door and tested. Handle is secure as are the other handles on the unit. No water leaks observed during service, job completed."
Near Lago Vista, TX 78645
Lou
Job Details: 01/04/2021
WASHER MAYTAG MVWB855DC3 "Arrived on site to inspect washer no power. Upon further inspection, I attempted to place the unit in diagnostics and it failed. I removed the console and tested the main control and got 123V. I tested continuity to the console harness and it was good. I attempted to place the unit in diagnostics again and this time it was successful. I found the unit with error code F6E2-communication error. Cleared the code and continued with testing. The unit completed and tested good. When I tried to place it back in diagnostics it failed and showed the error code again. I am ordering the console, valve/housing and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service No water leaks observed during service.; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST ) and 1 W11112662 (console) and 1 W11172234 (housing)"
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 01/04/2021
COOKTOP KITCHENAID KGCC506RBL05 Arrived on site to diagnose a cooktop that is tripping the breaker. Tested unit and found igniter harness shorted. Replaced part and tested unit. All is working properly at this time
Near Temple, TX 76502
Tyler
Job Details: 01/04/2021
DRYER WHIRLPOOL WED6200SW0 Arrived on site for dryer making a screeching noise according to the customer a few days after previously being repaired. Upon arrival I was able to determine after disassembling the unit that the idler pulley has finally gone bad the bearing inside the pulley wheel itself was starting to slip away from the plastic wheel causing a rattling noise ended up replacing the idler pulley assembly and reassembled the unit and after running a few tests customer was happy with the repair of the dryer is no longer making any noise and working as designed.
Near Killeen, TX 76549
Tyler
Job Details: 01/04/2021
OVEN FRIGIDAIRE FGF326ASD Arrived on site for range needing previously diagnosed door hinges on the left and right side of the oven door. Upon arrival I disassembled the hinges from the oven and the door and reassembled the unit with the two new hinges needed after that I was able to retest and verify that the unit is now functioning as designed. Call complete
Near Kingsbury, TX 78638
Noah D
Job Details: 01/04/2021
DRYER MAYTAG MED6000AG0 "Arrived on site to inspect dryer for not heating, upon inspection found the dryer element cracked,
Near Austin, TX 78746
Kevin
Job Details: 01/04/2021
ICE MACHINE WHIRLPOOL KUIX305ESS1 "Arrived on site and inspected ice machine and found it is cooling properly but only making a very thin sheet of ice which melts immediately. Found incoming water is barely trickling to fill reservoir. Recommended replacing incoming water valve. After removing incoming water valve it is very hot to the touch. After replacing water valve reservoir is filling properly, recommended that homeowner allow 72 hours for ice to be made. Job complete"
Near Canyon Lake, TX 78133
Andrew
Job Details: 01/04/2021
DISHWASHER WHIRLPOOL WDT920SADM2 "Arrived on site to test unit for not heating. Found error code F7E1. Cleared error code and put unit into diagnostics. Manually turned heater on and heater was not responding. Inspected connections and found right connection was not connected. Secured connection, tested unit, heater is now heating as designed. No leaks detected at time of service. Job complete."
Near Andice, TX 78628
Lou
Job Details: 01/04/2021
OVEN KITCHENAID KOSE500ESS04 "Arrived on site to inspect moisture inside the door. Upon further inspection, I found moisture stains on the inside of the inner door glass. When I went to remove the door, I found the right door hinge area of the inner door glass frame was bent and the latch wouldn’t lock into place as if there was an attempt to remove the door and the lock wasn’t put down in place to secure the hinge. I am ordering the inner door glass frame and hinge, along with CNOTE-LSO PER CUSTOMER REQUEST. Office to schedule return service when the parts arrive. ; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST ) and 1 W10825778 (hinge-door) and 1 WPW10709147 (frame-glas)"
Near New Braunfels, TX 78132
Andrew
Job Details: 01/04/2021
DISHWASHER GE GDT655SSJ0SS Arrived on site to replace parts from previous diagnosis. Last time out UI was receiving proper voltage from Control panel side but not through harness leading to UI. Replaced harness and now power is being supplied to UI. UI lit and beeped as soon as power was supplied but then just stopped responding after that. Recommend replacing UI again. Ordering button pad just in case. Office to reschedule.; ordrng 1 WD21X22956 (ui control board) and 1 WD34X21699 (dishwasher interface)
Near Hutto, TX 78634
Jimmy J.
Job Details: 01/04/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on site for Doors Not Sealing - French Door Refrigerator - PRE-ID Door Gasket. Found rail mullion was not sliding to be perpendicular to door when door was opened causing the mullion to prevent door from properly closing. Removed mullion and installed new mullion. Job completed
Near Round Rock, TX 78664
David S
Job Details: 01/04/2021
OVEN WHIRLPOOL WGE745C0FS01 "Arrived on site to replace the top oven panel. When I removed the door I found it had a crack all the way through the plastic causing it to flex when you open it. I replaced the panel. The door is working as designed. I did a temp test on both the top and bottom oven, because the customer stated the unit is not cooking properly. I found both the top and bottom ovens reaching proper temperature and averaging temp as it should. I spoke to the customer about the difference between the top and bottom oven and what each is meant for when cooking. Job complete."
Near San Marcos, TX 78666
Andrew
Job Details: 01/04/2021
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site to test unit for oven not heating. Found control not putting voltage out to igniter. Replaced control, tested unit to 350, unit is operating as designed. Left front burner valve is bent and knob is broken. Needing front left burner valve and knobs to fix issue. Office to reschedule. ; ordrng 1 W10814916 (valve-brnr) and 2 WPW10339442 (knob)s"
Near Georgetown, TX 78633
Paul
Job Details: 01/04/2021
OVEN WHIRLPOOL KODE300ESS02 Arrived onsite for a wall oven thats not getting hot enough. I found the upper oven running a little cool when set at 350 degrees. I removed the offset in the oven and set the control back to 0. I then found the average temp at 364. I put a -10 degree offset in the control and the average temp was at 351 degrees. The oven is working as designed. I tested the lower oven at 350 degrees and found it cycling between 000-361 degrees.
Near Austin, TX 78738
Robert
Job Details: 01/04/2021
REFRIGERATOR WHIRLPOOL KRFC300ESS01 Arrived on job for complaints of not dispensing water. Found the filter head will need to be replaced.
Near New Braunfels, TX 78130
Andrew
Job Details: 01/04/2021
WASHER WHIRLPOOL WTW7000DW4 Arrived on site to test unit for wet clothes. Found drain pump connection not fully connected. Secured connection. Tested unit. Unit is now operating as designed. No leaks detected at time of service. Job complete.
Near Marble Falls, TX 78654
Cliff
Job Details: 01/04/2021
RANGE WHIRLPOOL WFE320M0ES2 Arrived on site to replace control for range. Replaced control and tested unit. Found all is functioning properly at this time.
Near Georgetown, TX 78626
Paul
Job Details: 01/04/2021
WASHER WHIRLPOOL WTW5000DW2 "Arrived onsite for a washer that is stopping mid cycle. The customer stated that the stopping at mid cycle wasnt the issue this time and stated when they ran a clean cycle using affresh the drain pump wasnt shutting off and they unplugged the machine to stop it. I checked stored error codes and found F2E1, F3E1, & F9E1. I ran the auto diagnostics cycle and tested the unit twice. The unit completed the both cycles and works as designed. The drain pump works good. I explained to the customer that the F9E1 long drain combined with the F3E1 pressure fault is caused by something plugging the pressure hose and this was why the machine continued to try and drain. I asked the customer if he had been holding the cancel button to try and stop the pump and he stated that he had. I explained this was the reason the F2E1 error appeared. Mr mentioned how the machine has not been completing a cycle stating that the clothes were not spinning out and were very wet when the
Near Pflugerville, TX 78660
Kayman
Job Details: 01/04/2021
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite for wall oven with touch panel issues. Upon inspection I found the touch panel not syncing well with my touch. I found a stored error code of F4E6 for control mismatch. As per techsheet I replaced the main control and console. I powered the unit back on and helped the customer get connected to WiFi on the unit. The unit is working as designed at this time. Job complete.
Near Austin, TX 78756
Matthew
Job Details: 01/04/2021
WASHER WHIRLPOOL WFW94HEXW2 "Arrived onsite for washer not draining. Upon arrival, put unit in diagnostics auto test. Found that when prompted for hot water (C04) hot water valve did not energize. While unit continued test cycle, unit got stuck on C06 (heating water to pre set temperature, water temperature will effect test duration). Skipped to next test and unit got stuck on drain. With little water left in the tub drain pump would not cut off, Excess suds were present in tub. Unit also had stored error codes for F9E1 Long drain and F6E2 communication error between CCU and MCU. Unit could possibly need several parts replaced. Unit is stacked and would require 2 techs to fully inspect and diagnose all issues.
Near Georgetown, TX 78633
Lou
Job Details: 01/04/2021
WASHER WHIRLPOOL WTW8000DW0 "Arrived on site to install previously diagnosed and ordered part. Due to the inlet valve leaking at the sensor seal, I removed and replaced the valve and tested. Unit is operating as designed.No water leaks observed at the end of service, job completed."
Near Red Rock, TX 78662
Noah D
Job Details: 01/04/2021
WASHER WHIRLPOOL WTE7000DW0 "Arrived on site to inspect washer for not cleaning clothes. Upon inspection found the control not sending voltage to motor, all other functions worked. Ordering control. Office to reschedule ; ordrng 1 W10681033 (CONTROL )"
Near Round Rock, TX 78681
David S
Job Details: 01/04/2021
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived on site for fridge having slow ice production. I inspected the unit and work area. I did a temp test in the freezer. I found it at 6 degrees. I tested the ice box fan in diagnostics and it would not come on. I tested voltage and found no voltage. I put the unit into normal operation and turned fast ice on. I found the fan spinning at normal speed. I turned fast ice off and I found the fan not running at all. I am ordering the panel UI and HV control to complete the repair. The office will reschedule when we have an eta on the parts.; ordrng 1 AUTHORIZATION (AUTHORIZATION ) and 1 W10843055 (cntrl-elec) and 1 W10848301 (cntrl-elec)
Near Austin, TX 78754
David S
Job Details: 01/04/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site for dishwasher showing error code f2e2. I I inspected the unit and work area. I found the UI flashing the error code. I powered the unit off unplugged the UI. I powered the unit back on and found the unit draining. Indicating the main control is good. I gained access to the UI and found the solder joints shorted out. I quoted customer part $100.28 service and labor $159.99 plus tax. The customer agreed. I replaced the UI. I powered the unit back on and ran it through a diagnostic cycle. I found it working as designed. Job complete. Customer paid in full on credit card.
Near New Braunfels, TX 78130
Andrew
Job Details: 01/04/2021
DISHWASHER WHIRLPOOL KDTE204EPA "Arrived on site to replace parts from previous diagnosis. Replaced sump and control. Tested unit, unit is now washing as designed. No leaks detected at time of service. Job complete."
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 01/04/2021
WASHER MAYTAG MHW5630HC0 Arrived on site to diagnose a washer that will not turn on. Tested unit and found GFCI outlet tripped. Reset outlet and all is working properly at this time. No leaks were found at time of service.
Near Jonestown, TX 78645
Lou
Job Details: 01/04/2021
REFRIGERATOR KITCHENAID KSSO42QTB00 "Arrived on site to install previously diagnosed and ordered parts. Due to the dispenser motor failure and the shaft head being rounded off, I removed and replaced the dispenser motor, shaft, coupling, and sleeve. I was able to get the rust cleaned off the seal since the one I was sent with was not packaged correctly (wrong part). I tested the dispenser and it is operating as designed. No water leaks observed during service, job completed."
Near Austin, TX 78717
Justin
Job Details: 01/04/2021
MICROWAVE WHIRLPOOL WMH53521HZ4 Arrived on site for microwave making noise when venting. Found damper not working and installed new damper. Tested unit and now unit is working as designed. Call complete.
Near Andice, TX 78628
Lou
Job Details: 01/04/2021
WASHER WHIRLPOOL WET4027HW0 "Arrived on site to inspect washer not working. Upon further inspection, the customer advised that it’s not getting water. I placed the unit in diagnostics and checked error code and found F8E1-long fill/no fill. Cleared the code and continued with testing. The unit valve failed to fill cold water but the hot water was working. I removed and replaced the valve and calibrated the unit and retested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Niederwald, TX 78640
Noah D
Job Details: 01/04/2021
REFRIGERATOR WHIRLPOOL WRS315SDHM01 "Arrived on site to inspect drawer for being cracked, upon inspection found the drawer was indeed cracked but I could not find a out of the ordinary reasonComplete"
Near Lampasas, TX 76550
Tyler
Job Details: 01/04/2021
REFRIGERATOR WHIRLPOOL WRT318FZDB01 Arrived on Site for refrigerator leaking water from the freezer into fresh food compartment according to the customer upon arrival. Upon further inspection of the unit I found the drain line was clogged with some debris that had fallen out of the freezer from some of the insulation around the wiring I ended up clearing out the drain line and make sure the drain line was properly secured and sealed unit is now functioning as designed with no leaks. Call complete
Near Austin, TX 78747
Kevin
Job Details: 01/04/2021
RANGE KITCHENAID KESS908SPS "Arrived on site and inspected range and found make element has failed. Uninstalled bake elementAfter replacement bake element is operating normally, job complete"
Near Lakeway, TX 78734
Robert
Job Details: 01/04/2021
WASHER MAYTAG MVWB765FC3 Arrived on job for complaints of no power. Found power to control good but console not working.After replacement test operation.
Near Georgetown, TX 78628
James
Job Details: 01/04/2021
DISHWASHER KITCHENAID KDPE234GPS0 Arrived on site and tested operation. Found drain pump humms but is not moving water. Vacuumed water from unit and accessed drain pump. Found piece of glass obstructing pump. Removed glass and tested. Unit tests good and drain pump in good working order. Job complete
Near Austin, TX 78756
Matthew
Job Details: 01/04/2021
WASHER WHIRLPOOL WFW6620HC0 "Arrived onsite for washer leaking from front. Upon inspection found debris causing a break between seal and door glass. Removed debris, tested unit and unit is functioning properly. No leaks present at this time. Job complete."
Near Round Rock, TX 78665
Jimmy J.
Job Details: 01/04/2021
MICROWAVE WHIRLPOOL KMHC319ESS3 "Arrived on site for The microwave is making a loud noise and will not heat. Placed a cup of water in microwave and you could hear the magnetron had failed. . Replaced diode, magnetron, and capacitor. Placed cup in microwave for 1 and a half minutes. Water came out hot.Job completed."
Near Georgetown, TX 78626
James
Job Details: 01/04/2021
WASHER LG WM2233HW Arrived on site and ran diagnostics. Found bearing for basket is failed and making a loud rattling sound in spin. No repair needed. Job complete
Near Round Rock, TX 78664
Jimmy J.
Job Details: 01/04/2021
WASHER MAYTAG MVWB855DC3 Arrived on site for unit control panel is not working properly Ran diagnostics and got F6E2 (communication error). Checked for continuity. UI is faulty. Removed UI control and installed new UI control. Ran through full diagnostics and unit is operating as designed.
Near Lago Vista, TX 78645
Lou
Job Details: 01/04/2021
MICROWAVE WHIRLPOOL MT4155SPB2 "Arrived on site to inspect microwave no heat. Upon further inspection, I tested the switches and all tested good. Tested the magnetron and it tested good, but it looked burnt. I removed and replaced the magnetron and tested the unit and it operated as designed. Advised the customer of my findings and repairs. Job completed."
Near Round Rock, TX 78664
David S
Job Details: 01/04/2021
REFRIGERATOR KITCHENAID KRFC704FBS00 Arrived on site for freezer not cooling. I inspected th unit and work area. I spoke to the customer and found the fresh food section is the one not cooling. I inspected the evaporator cover and found it covered in ice. I tested all fans and found the rc fan making a noise from hitting ice. I ran a forced defrost and found the fc defrost heater coming on. The rc evaporator cover and the panel UI will be needed to complete the repair. I am ordering the evap cover and returning with the panel UI. ; ordrng 1 W11167902 (cover-evap)
Near Austin, TX 78753
David S
Job Details: 01/04/2021
DISHWASHER MAYTAG MDB8959SKW0 Arrived on site for dishwasher not draining. I inspected the unit and work area. I found a slow drain error code. I inspected the drain pump and found the connector not seated properly and the wiring harness was damaged. I reseated the connector and repaired the wiring. I retested the unit and found it operating as designed. No water leaks detected. Job complete.
Near Pflugerville, TX 78660
David S
Job Details: 01/04/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "Arrived on site for fridge not dispensing ice. I inspected the unit and work area. I found the solenoid, impeller, and motor working as designed. I found the ice solid and built up. I loosened up the ice and tested the ice dispenser. It is now dispensing both iced and crushed ice. I spoke to the customer about emptying 5he ice maker once a week to prevent it from happening. Job complete."
Near Pflugerville, TX 78660
Kayman
Job Details: 01/04/2021
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived onsite to install previously diagnosed parts. I installed the RC evap motor and cover. I vacuumed out all the water from the RC as well as the drain pan underneath the unit. I powered the unit on and I could feel it cooling. The unit is working as designed at this time. Job complete.
Near Austin, TX 78745
Matthew
Job Details: 01/04/2021
WASHER MAYTAG MVWB865GW0 Arrived onsite to replace previously diagnosed parts. Replaced valves. Tested unit and unit is functioning properly. No leaks present at this time. Job complete
Near Cedar Park, TX 78613
Justin
Job Details: 01/04/2021
OVEN WHIRLPOOL WOS51EC0HS01
Near New Braunfels, TX 78132
Andrew
Job Details: 01/04/2021
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site to test unit for leak. Found large cut on bellow. Replaced bellow, tested unit, no leaks detected at time of service.
Near Austin, TX 78728
David
Job Details: 01/04/2021
RANGE WHIRLPOOL WFG505M0BB2 "Arrived on site to diagnose range with back left burner not igniting. Checked the rear left burner and ran it. Could hear the spark module clicking, but not igniting or reaching the corner cap. Removed igniter and adjusted the angle / distance to the cap and reinstalled. With smaller gap the unit is working and igniting properly. All is now working as designed. Call complete."
Near Pflugerville, TX 78660
Kayman
Job Details: 01/04/2021
DRYER WHIRLPOOL MGD7230HW0 Arrived onsite for dryer showing F3E2 error code. Upon inspection I found the error code stored in the fault history as well as a HMI button stuck error. I checked the analog value of the moisture sensor and it tested good. I am ordering a sensor harness main control and control panel for repair. Returning with main harness just Incase. I advised the customer to get their vents professionally cleaned due to the age of the home and time since last cleaning. Ordering Main harness (W11164043) control panel (W11413567) main control (W11441689) sensor (WPW10298258) sensor electrode (WP3387223). Office to R/S due to part availability. ; ordrng 1 W11164043 (HARNESS MAIN ) and 1 W11413567 (CONTROL PANEL ) and 1 W11441689 (MAIN CONTROL ) and 1 WP3387223 (electrode) and 1 WPW10298258 (harns-wire)
Near San Marcos, TX 78666
Andrew
Job Details: 01/04/2021
REFRIGERATOR KITCHENAID KRSC503ESS00 "Arrived on site to test unit for FC door not closing properly. Found top FC door was rubbing on RC door. Adjusted brackets, tested unit, unit is now closing properly. Customer was satisfied with adjustment. Job complete."
Near Cedar Park, TX 78613
Justin
Job Details: 01/04/2021
WASHER MAYTAG MHW5630HW0 Arrived on site for washing machine with bellow clamp ripped off and rip in bellow. Upon further inspection found lose bellow clamp causing bellow to come off. Installed new bellow and clamp. Unit now working as designed. Call complete.
Near Pflugerville, TX 78660
Kayman
Job Details: 01/04/2021
REFRIGERATOR WHIRLPOOL KRMF706ESS00 Arrived onsite for refrigerator with power failure. Upon inspection I found the unit turned on and cooling. The customer stated that the unit will trip the breaker 3 or 4 times a day. I accessed and inspected the compressors amp draw. I found it drawing correct amps. The customer also stated the main control had been replaced recently by a different company. As I accessed the evaporator I could hear what sounded like crackling so I turned off the breaker with a good frost pattern on the evaporator I tried to turn on the breaker but it would instantly trip. I unplugged the refrigerator and the breaker still would not turn back on. I advised that the customer would have to get a licensed electrician out to diagnose the electrical circuit. The model and serial was incorrect the customer will have to reach out to AIG and update the dispatch for this unit. Job complete.
Near Liberty Hill, TX 78642
Paul
Job Details: 01/04/2021
REFRIGERATOR KITCHENAID KRMF706EBS01 Arrived onsite for a refrigerator to replace the previous diagnosed parts. The unit was defrosted when I arrived. After talking with the previous tech and discussing the issues with the customer I removed the drain tube and cleaned it out. I reinstalled it using silicone to prevent warm air leaks. I replaced the RC fan/harness and the UI. I shimmed the drain pan so it would drain properly. I tested the unit and all is working as designed. I advised the customer to vacuum the condenser coil to keep it clear due to cat hair. I also advised the customer to shim the left rear wheel because the refrigerator is leaning to the left and explained this would cause the evaporator drip pan not to drain completely. Call complete.
Near Austin, TX 78746
Kevin
Job Details: 01/04/2021
DISHWASHER MAYTAG MDB8959SFZ4 "Arrived on site and inspected dishwasher and found button control board is loose inside its plastic housing. Two of the eight plastic tabs that hold it in place on one side are broken and allowing it to flex. Due to the availability of control panels at this time used a zip tie to resecure the board to the housing. Start button is now working properly. If this repair does not hold a new control panel will be needed. Job complete"
Near Georgetown, TX 78628
Paul
Job Details: 01/04/2021
DRYER FRIGIDAIRE FFLE1011MW2 "Arrived onsite for a dryer that would start, run a few seconds and stop, now it wont start at all. I tested the unit and found the control not recognizing the door switch was closed. The control will need to be replaced. Ordering 5304500452 BOARD. Office to RS. ; ordrng 1 5304500452 (BOARD)"
Near Leander, TX 78641
Paul
Job Details: 01/04/2021
MICROWAVE KITCHENAID KMBP100ESS03 Arrived onsite for a microwave to replace the previous diagnosed parts. I replaced the vent trim and the UI. I tested the unit and I is working as designed. Call complete.
Near Pflugerville, TX 78660
David S
Job Details: 01/04/2021
DISHWASHER WHIRLPOOL KUDE70FXSS6 Arrived on site to install previous diagnose part. I gained access to the pump and motor assembly. I replaced the assembly with. I reassembled the unit and tested it. I found it operating as designed. No water leaks detected.Job complete.
Near Hutto, TX 78634
Jimmy J.
Job Details: 01/04/2021
REFRIGERATOR WHIRLPOOL WRS325FDAM02 "Arrived on site for FRZR- EVERYTHING IS THAWED OUT- FRIDGE IS NOT COOLING, CANT FEEL ANY AIR FLOW AT ALLFridge was plugged in but only thing running was the lights. Removed temp control cover and used jumper to bypass the thermostat and fridge began running as designed. Removed thermostat and installed new thermostat. No leaks detected. Job completed."
Near Georgetown, TX 78626
Paul
Job Details: 01/04/2021
RANGE JENN-AIR JIS1450DS2 "Arrived onsite for a range to replace the previous diagnosed parts. On arrival to replace the cooktop I talked with the customer and found the top of the console with multiple scratches about an inch long and rub marks on the side by the cooktop. There was a scratch and a blemish in the door at the bottom of the handle on the left side. I took pics of both. I explained to the customer that I would get the console and outer door then we would return and replace all three parts at the same time. Ordering W11043339 PANL-CNTRL, WPW10634268 GLASS-DOOR, & WPW10214168 NAMEPLATE. Office to RS.; ordrng 1 WPW10214168 (NAMEPLATE) and 1 WPW10634268 (GLASS-DOOR) and 1 W11043339 (PANL-CNTRL)"
Near Dripping Springs, TX 78620
Robert
Job Details: 01/04/2021
DRYER WHIRLPOOL WED4800BQ1 Arrived on job for complaints of noise. Found idler pulley and support wheels worn. Replaced kit. After replacement test operation.
Near Red Rock, TX 78662
Noah D
Job Details: 01/04/2021
WASHER WHIRLPOOL WTW7300DW1 "Arrived on site to inspect washer for not starting, upon inspection found the valve not opening on the cold side, ordering valve to replaced. Office to reschedule ; ordrng 1 W10854689 (HOUSING )"
Near Georgetown, TX 78633
Lou
Job Details: 01/04/2021
DRYER WHIRLPOOL WED8300SW0 "Arrived on site to inspect dryer not heating. Upon further inspection, I tested the unit and the element failed to come on. I disassembled the unit and removed the element and found the metal plate badly warped and cracked and no continuity. Also found a large amount of lint built up inside the unit and all four rollers, tension pulley and belt were badly worn. I replaced the element and removed and replaced the four rollers, tension pulley wheel and belt and cleaned the lint from the unit. Reassembled the unit and retested. Unit is operating as designed. No lint observed at the end of service, job completed."
Near Lago Vista, TX 78645
Lou
Job Details: 01/04/2021
RANGE WHIRLPOOL SF362LXTS2 "Arrived on site to inspect range cooktop burners not igniting. Upon further inspection, I tested the range cooktop burners and the oven burners and only the oven operated. Tested the spark module and found a burnt spot on the module. Got authorization to replace module. Removed and replaced the spark module and tested. Unit is operating as designed. I found the back two burners flames were too low and would blow out in low setting. Adjusted the flames. No gas leaks detected during service, job completed."
Near Georgetown, TX 78633
Lou
Job Details: 01/04/2021
DISHWASHER GE GLDT696J00SS "Arrived on site to inspect dishwasher falling forward from the cabinet. Upon further inspection, I found the customer had the floors replaced and the unit front legs were falling off of the new flooring as it was cut too short. I adjusted the dishwasher and placed some old tile as supports under the feet and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Georgetown, TX 78633
James
Job Details: 01/04/2021
WASHER MAYTAG MVWB865GC0 Arrived on site and tested operation. Found cold fill valve not opening properly. Installed new valve and tested operation. Unit tests good. Job complete
Near Austin, TX 78759
David
Job Details: 01/04/2021
REFRIGERATOR GE PSHF6PGZBEBB "Arrived on site to diagnose buzzing sound coming from freezer. Customer showed me they can push a little on the back panel and hear it buzz on the fan, which will happen on its own sometimes. Disassembled unit and checked and didn’t find anything failed. Bearings are good on fan, blade is where it should be. Bent the back panel cover out a little to give more space before blade contact. Reassembled and all is working as designed.
Near Georgetown, TX 78626
Lou
Job Details: 01/04/2021
REFRIGERATOR WHIRLPOOL GSC25C6EYY03 "Arrived on site to inspect refrigerator RC section freezing foods. Upon further inspection, I tested temps in the FC=9 degrees & RC=20 degrees. I checked the return between the FC & RC sections and it was clear. Tested the diffuser in diagnostics and it is operating as designed. I tested voltage to the RC thermistor at the hv control and found it within range. I tested continuity and it was way out of range. I removed and replaced the RC thermistor and checked continuity and it is within range. I removed the reservoir and defrosted it in the sink and with my steamer. Reinstalled and tested and found the valves have failed. I removed and replaced the inlet valve and retested and found the dual valve is bad. The prescreened part was defective in the box. I am ordering the dual valve and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service for 01/05/21. Will return with all prescreened parts. No water leaks observed during service. Customer prov
Near Leander, TX 78641
Paul
Job Details: 01/04/2021
DRYER WHIRLPOOL WED4850HW0 Arrived onsite for a dryer with no heat. I found no power to the unit. I reset the breaker and tested the unit. As soon as the unit started it sparked at the rear of the unit and the breaker tripped. I found the heater shorted out. I replaced the heater and tested. I found the heater coming on when the timer was in the on position with the unit not started and the heater was not grounded. I tested further and found the centrifugal switch in the motor stuck closed. The motor will need to be replaced. Ordering 279827 MOTOR-DRVE. Office to RS.; ordrng 1 279827 (MOTOR-DRVE)
Near Pflugerville, TX 78660
Kayman
Job Details: 01/04/2021
RANGE WHIRLPOOL WFC150M0EB4 Arrived onsite for range not cooking properly or cooking unevenly. Upon inspection I found the unit working as designed. The customer stated that the elements cycle off too fast and will not allow them to cook. But they all get red hot. I explained that there may be an issue with the main control and the cycle times. I replaced the main control. The unit is working as designed at this time. Job complete.
Near Austin, TX 78750
David
Job Details: 01/04/2021
REFRIGERATOR KITCHENAID KRMF706EBS01 Arrived on site to install previously diagnosed brackets to resolve low ice issue. Installed brackets and retested. All is now working as designed. Saw no air leaks when service completed. Call complete.
Near Austin, TX 78750
David
Job Details: 01/04/2021
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site to follow up on refrigerator not cooling in RC. On arrival I did not hear the FF fan running. Ran test 3 and could not get fan to power on. Replaced fan and retested. Still not powered. Covering fan under parts warranty, but unit is going to need control and UI. Power isn’t being sent to fan motor. Ordering UI and Control. ordrng 1 W11387384 (UI) and 1 WPW10675033 (cntrl-elec)"
Near Georgetown, TX 78626
James
Job Details: 01/04/2021
REFRIGERATOR KITCHENAID KRFC704FSS01 Arrived on site and tested operation. Found no ice production from ice maker and the ice maker has stopped at end of harvest. Ran diagnostics and found ice maker will not move and errored out with E4 error. Unit will need new ice maker to repair. Office to schedule return services due to part availability ; ordrng 1 W11115534 (icemaker)
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 01/04/2021
DISHWASHER KITCHENAID KDTE204KPS0 Arrived on site to diagnose a dishwasher that is leaking. Tested unit and found fill valve not closing properly causing unit to overflow. Valve will need to be replaced to complete repairs. Office to set return appointment due to part availability. ; ordrng 1 W11434044 (VALVE)
Near Austin, TX 78754
David S
Job Details: 01/04/2021
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Arrived on site for fridge making a noise. I inspected the unit and work area. I found the compressor vibrating on the cardboard backing when ramping up. I un mounted the compressor and remounted it correctly. I move the steel lines back away from the cardboard. I ran the compressor in diagnostics and found it not longer making that noise. Job complete.
Near Austin, TX 78733
Kevin
Job Details: 01/04/2021
DRYER WHIRLPOOL WED49STBW1 "Arrived on site and replaced heating element diagnosed on previous visit, after replacement dryer is operating properly but found no airflow. Recommended that vent to the exterior of the home be cleaned/cleared before dryer is used again,
Near Austin, TX 78746
Kevin
Job Details: 01/04/2021
WINE COOLER WHIRLPOOL WUW55X24DS0 "Arrived on site and inspected one cooler and found condenser fan is squeaking while running, removed fan completely from housing and with it disconnected from power if you spin it by hand its still squeaks. A new condenser fan will be needed ; ordrng 1 W10782254 (Condensor fan)"
Near Gatesville, TX 76528
Tyler
Job Details: 01/04/2021
WASHER MAYTAG MVWC400XW1 "Arrived on site for washer not cycling through user in put settings correctly. Upon arrival customer stated that depending on what cycle she selected the unit would sometimes randomly stay on the wash cycle even though it would spin as if it was finishing a cycle and other times the unit would just continuously wash and agitation mode and never advance. Upon entering diagnostics the only error code I found it first was F2e1 (stuck button) After clearing the air code I ran a manual diagnostic test and verify that each function of the unit was working independently from the other settings. Each setting passed. After running an auto test cycle in diagnostics I found 2 new errors accorded, F2e1 & f7e1 indicating a issue with ACU detecting the speed of motor. I cleared the error codes a 2 time and ran a factory reset on unit. After running a second auto cycle I found the same errors reoccuring. I checked wire connections between ACU and motor but found no issues.
Near Austin, TX 78745
Matthew
Job Details: 01/04/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for for dishwasher not operating properly. Upon inspection found error code F4E3 wash motor not running. Ran test cycle and confirmed wash motor not energizing. Will need to order and replace sump and motor. Returning with valve just in case. Whirlpool covering parts. Office to reschedule ; ordrng 1 W11085683 (pump&motor)
Near Austin, TX 78717
Justin
Job Details: 01/04/2021
DISHWASHER WHIRLPOOL KDTM604KPS0 Arrived on site for dishwasher not fully draining and throwing F9E1 error code. Put unit into drain and heard loud rattle coming from drain pump. Gained access to drain pump and found piece of plastic obstructing. Cleared plastic and put unit into diagnostics mode to test. Ran cycle with error. Unit now working as designed. Advised customer on soap usage with water softener via user car guide. Found large suds build up when running test cycle. Call complete.
Near Bee Cave, TX 78738
Robert
Job Details: 01/04/2021
ICE MACHINE KITCHENAID KUID308ESS2 Arrived on job for complaints of no ice. Found the valve it opening. Replaced valve and test. Operation normal. No leaks detected at time of service
Near Leander, TX 78641
Justin
Job Details: 01/04/2021
RANGE WHIRLPOOL WFG515S0JS0 Arrived on site for a range with broken hinges. Upon arrival customer stated the door actually fell off and he had it on the counter. I gained access to hinges and found that they were broken and bent. Installed new hinges and reinstalled door. Unit now working as designed. Call complete.
Near Austin, TX 78745
Matthew
Job Details: 01/04/2021
DRYER MAYTAG MEDC465HW0 "Arrived onsite for dryer not heating. Upon inspection found inadequate voltage to unit. Recorded L1/L2 90vac, L1 to neutral 123vac, L2 to neutral 23vac, and neutral to chassis 0vac. Customer need electrician to correct issue. Job complete"
Near , TX 76550
Tyler
Job Details: 01/04/2021
DISHWASHER WHIRLPOOL KDTE334GPS0 Arrived on site for dishwasher with the seal coming loose and upper rack not staying in place according to the customer. Upon arrival found that the dishwasher was installed in an awkward position causing the top front half of the dishwasher to lean forward causing the rack to fall out in the door be open I uninstalled and re-level the dishwasher sitting inside the cabinet and made sure that the dishwasher was leveling off so the rack would not continuously fall open I also replaced the door gasket seal because it was starting to flake off and break from the tub itself at this point you just now functioning as designed call complete
Near Austin, TX 78750
David
Job Details: 01/04/2021
COOKTOP WHIRLPOOL KICU509XBL00 Arrived on site to install previously diagnosed parts to resolve cooktop F47 error. Replaced module and control and retested. Programmed unit. All is working as designed. Call complete.
Near Georgetown, TX 78628
James
Job Details: 01/04/2021
DISHWASHER WHIRLPOOL WOD51EC0HS01 Arrived on site and installed new console and control. Verified operation of console. Unit tests good. Job complete
Near West Lake Hills, TX 78746
Kevin
Job Details: 01/04/2021
OVEN WHIRLPOOL KEBS279BSS00 "Arrived on site and inspected ovens and found they are operating properly, customer experienced an F5E4 for door not unlocking after running a self clean. Explained his is due to latch motor getting hot during a self clean. The motor will eventually cool down and let door open, which it did.
Near Round Rock, TX 78664
David S
Job Details: 01/04/2021
WASHER WHIRLPOOL WET4027EW0 Arrived on site for dryer making a noise. I inspected th Eunice and work area. I gained access to the rolls and found them sticking and not spinning freely. I also found the pulley worn down and squealing. The customer agreed. I replaced the rolls and pulley. I reassembled the unit. I tested the unit and it is no longer making a noise the customer paid in full with credit card. Job complete.
Near Round Rock, TX 78665
David S
Job Details: 01/04/2021
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site for range not heating properly. I inspected the unit and work area. I found out the problem is the front two burners take lp long to lite. I tested the burners and I found the front two long to light. I adjusted the valve stem and cleaned the burner heads. I found them still taking to long to lite. I am ordering the front left and right burner heads. The office will reschedule when we have an eta on parts.; ordrng 2 WPW10515455 (burnr-head)s
Near Austin, TX 78737
Robert
Job Details: 01/04/2021
DRYER WHIRLPOOL MEDB766FW0 Arrived on job for complaints of no start. Found fuse open. After replacement test operation.
Near Leander, TX 78645
Lou
Job Details: 01/04/2021
REFRIGERATOR KITCHENAID KFIS20XVMS1 "Arrived on site to inspect refrigerator no cool. Upon further inspection, I found the unit plugged in and fans operating but extremely warm inside the unit. I checked ohms to the compressor windings and found them within range. Checked voltage at the wall and got 124V. When I plugged the unit back in, I heard the start device click and the compress came on and showed 8.89amps and then turned off. Compressor was very hot. I found a large amount of debris on the condenser coils at the front of the unit. Cleaned the coils and removed and replaced the start device/capacitor and retested. Unit came on as did compressor and it showed 1.45amps. I continued to watch the unit and it began to cool. I recommended that the customer allow the unit to cool for at least 24 hours and to monitor operations for a few days. If the unit stops cooling again to contact the office at which time a sealed system repair will need to be completed. Temps in FC section droppe
Near New Braunfels, TX 78130
Andrew
Job Details: 01/04/2021
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site to replace igniter from previous diagnosis. Replaced igniter and found no change in performance. Found faulty control board. Needing control board to fix issue. Will bring back igniter just in case. ; ordrng 1 W11126814 (cntrl-elec)"
Near Manor, TX 78653
David S
Job Details: 01/04/2021
REFRIGERATOR WHIRLPOOL WRS321SDHV04 "Arrived on site for sealed system repair. I gained access to the dryer, I punctured the dryer and found the system had only 25 psi. When I plugged the unit in I found it building pressure. I installed a uv dryer and access valve. I pulled a vacuum on the system and found it holding. I put a measured charge into the system and found no leaks. I powered the unit on and found pressures building appropriately. The unit is cooling. Job complete."
Near Lakeway, TX 78734
Robert
Job Details: 01/04/2021
REFRIGERATOR WHIRLPOOL KBSD608ESS01 Arrived on job for complaints of no ice. Found only 36v to icemaker ordered control. ; ordrng 1 W10757851 (optic bd set ref) and 1 WP2318054 (cntrl-elec) and 1 WPW10200659 (cntrl-elec)
Near Austin, TX 78739
Robert
Job Details: 01/04/2021
DISHWASHER WHIRLPOOL WDT710PAYM6 Arrived on job for complaints of not heating. Ran diagnostics and found F7E1 code and heater damaged or open. After replacement test operation. No leaks detected at time of service
Near Dripping Springs, TX 78620
Robert
Job Details: 01/04/2021
WASHER WHIRLPOOL MVW7230HW0 Arrived on job for complaints of leaks. Found the hose from pump to drain hose internally leaks. ; ordrng 1 W11291620 (HOSE)