Service History 275 - Appliance Express

We serviced a

WHIRLPOOL RANGE

Model WFES3030RS0

Near Killeen, Texas 76549

Robert

Job Details: 12/03/2024

"WFES3030RS0 Arrived on site for a range tripping breaker. On arrival found range working as it was designed. Replaced part #w11696067,w10856603, andw11182108 . Removed ground wire and preheated to 500 degrees temperature reached without tripping breaker. Rewired ground back on preheated to 500 degrees temperature reached without tripping breaker. Polarity was correct not damage to wire harness voltage correct. Recommended client toleave on for 1 hour and 30 minutes. Also notified client if it happens again to notified home builder and whirlpool. Calling whirlpool safety file# 7740406279"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Temple, Texas 76502

Robert

Job Details: 12/03/2024

"WTW4816FW3 Arrived on site for a washer with washing issues. On arrival did not find any error codes. Further inspection found part#s w11603810,w10721967 and w11481722 had failed replaced parts tested and calibrated product works as it's designed no water damage to clients home no visible water leaks from watersupply."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT531HAPM0

Near Bee Cave, Texas 78738

Miguel

Job Details: 12/03/2024

Arrived on site for door being dented. Vacant apartment. Confirmed damage to door. Replaced door panel. Verified operation. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFG02

Near Austin, Texas 78726

Miguel

Job Details: 12/03/2024

Arrived on site for moisture in freezer. Door seems to be closing. Found large gaps between liner and cabinet. Ordering silicone. Reset for mon 16. ; ordrng 1 w10841140 (clear silicone)

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Cedar Park, Texas 78613

Miguel

Job Details: 12/03/2024

"Arrived on site for washer noisy during spin. Agitator was sent as old one needed to be broken off. Broke off agitator and drum still does not separate. cutting wheel broke. Mini sledge not getting it off. Unable to remove gearcase from basket or drum. Will need complete rebuild. Including baskets, screws, wires and all previous parts. Extra time requested. Authorization required. ; ordrng 1 W11219115 (Tub outer) and 1 W11513243 (Inner basket) and 1 W11513243 (Lower harness) and 1 W11568797 (Drain) and 1 WP8533928 (Dran screwi) and 1 W10752187 (Agitator screw) and 4 WPW10249633 (Gearcase screw)s and 2 W11596033 (Actuator screw)s and 1 W11396716 (Suspension) and 1 Extratime (Extra time) and 1 Authorization (Authorization)"

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Cedar Park, Texas 78613

Miguel

Job Details: 12/03/2024

"Arrived on site with new motor parts. Removed back panel. Replaced rotor, stator and screws. Reassembled and verified operation. Call complete."

We serviced a

MAYTAG REFRIGERATOR

Model MFI2570FEZ12

Near Cedar Park, Texas 78613

Miguel

Job Details: 12/03/2024

Arrived on site for refrigerator freezing. 33 in refrigerator. 22 in crisper. 9 in fzr. Removed evaporator cover and confirmed good frost pattern. Motor evaporator checks good. Ran test 3 and nothing happens. Fan runs in normal operation. Replaced damper control. Verified operation. Called Techline with findings. Sr#7740456077

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Cedar Park, Texas 78613

Miguel

Job Details: 12/03/2024

"Arrived on site with final piece needed for repair, removed bottom cover. Installed cam. Recalibrated machine. Completed diagnostics. Call complete. No leaks"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Elgin, Texas 78621

Matthew

Job Details: 12/03/2024

"Arrived inside for 7/4 error. On arrival tested unit. Confirmed error. Tested and confirmed basket not dis-engaging from agitating to spin. Inspected underneath unit and found oil leaking from gear case. Also rotor is seized, was able to remove rotor bold but is also rusted. Need to replace gearcase, rotor, stator, clutch. Also bringing drain pump as it is saturated. Office to reschedule. Let unit unplug as not to use. Office to reschedule ; ordrng 1 W10752189 (Rotor bolt) and 6 W11027980 (Stator screws)s and 1 W11396717 (Drain pump)"

We serviced a

MAYTAG WASHER

Model MHWE900VJ00

Near Elgin, Texas 78621

Matthew

Job Details: 12/03/2024

Arrived onsite for unit not starting a cycle. Found that either the Sud error and F35 error are automatically being displayed after door locks. Both errors are relaying the pressure sensor. Ordering sensor and control . Set to return Tuesday the 10th. ; ordrng 1 WPW10249845 (Pressure switch) and 1 WPW10004260 (Pressure sensor hose)

We serviced a

KITCHENAID MICROWAVE

Model KMHS120KPS01

Near Austin, Texas 78724

Matthew

Job Details: 12/03/2024

"Arrived on site for dampener not closing. On arrival inspected unit and found vent box was taken off for inspection. Had access to dampener and found unit was functioning properly, opening and closing as designed. Took pics. Vent box is mis-shaped and is obstructing the damper. Customer will address with builder. Unit is functioning as designed. Job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Manor, Texas 78653

Matthew

Job Details: 12/03/2024

"Arrived onsite for unit needing gearcase and wash plate replacement. Disassembled unit for replacement and also found cam and actuator needed replacement. Replaced all four components. Tested and unit is now functioning properly. Job complete . Used w11449840, w11481722, w10721967 and w11510461"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Manor, Texas 78653

Matthew

Job Details: 12/03/2024

Arrived onsite for unit not turning on or operating. Inspected and found control not responding. Ohmed motor and drain pump and were good. Replaced faulty control. Calibrated and tested. Unit is functioning properly. Job complete. Used w11607637

We serviced a

MAYTAG WASHER

Model MVW6230RHW3

Near Austin, Texas 78703

Matthew

Job Details: 12/03/2024

Arrived onsite for unit not dispensing softener. Inspected and found softener dispenser turned off. Instructed customer on cycle selections. Unit is functioning properly. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Austin, Texas 78724

Matthew

Job Details: 12/03/2024

Arrived onsite for unit leaving clothes wet at the end of cycle. Inspected and found only stored error code for unbalanced load. Inspected basket due to service pointer but was good. Suspension was also good. Did find unit front left leg needed adjustment. Ran a spin cycle and unit is functioning properly. Instructed customer on proper load size and balance loads. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI7FVCXWY00

Near Austin, Texas 78748

Luis

Job Details: 12/03/2024

"Arrived on site. Installed new fresh food door gasket on right side door,checked door seal good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED2FHEXVB01

Near Buda, Texas 78610

Luis

Job Details: 12/03/2024

"Arrived on site for dispenser issues. Tested water dispenser loud noise from valve and water not dispensing correctly,removed unit from enclosure checked lines,removed filter tested water dispenser working,installed filter tested water dispenser working obstruction that got into line and now cleared. Customer will need to replace filter if issue reoccurs."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM09

Near Austin, Texas 78735

Luis

Job Details: 12/03/2024

"Arrived on site. Found water leaking in fresh food section,water leaking at corner of cabinet,found mullion not even,gasket has already been modified from previous visit and gaps between liner and cabinet have been filled with rtv,called tech support sent pictures to tech support,per tech support checked cabinet with flat edge found gaps between cabinet sent pictures per tech support customer will need to contact whirlpool customer service with SR #. SR#7740451551"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ10

Near Buda, Texas 78610

Luis

Job Details: 12/03/2024

"Arrived on site for no ice. Removed bin found ice stuck between bail arm and icemaker adjusted icemaker and arm,reinserted bin,icemaker dumped ice and filled with water."

We serviced a

MAYTAG REFRIGERATOR

Model MSS25N4MKZ04

Near Kyle, Texas 78640

Luis

Job Details: 12/03/2024

"Arrived on site for unit not freezing correctly. Removed evaporator cover found frost only on first row of evaporator,ordering a new compressor will also order evap in case needed. ; ordrng 1 W11546692 (Evaporator) and 1 W11580057 (Compressor) and 1 Wpw10143759 (Drier) and 1 W11506635 (Access valve)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM03

Near Austin, Texas 78754

Lou

Job Details: 12/03/2024

Arrived on site to replace damaged refrigerator door. I removed and replaced the damaged RC door and tested operations. Unit is operating as designed. Job completed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM03

Near Austin, Texas 78754

Lou

Job Details: 12/03/2024

"Arrived on site to install previously diagnosed and ordered parts. Due to the FC door being damaged, I removed and replaced the door and nameplate and tested operations. Unit is operating as designed. Job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM03

Near Austin, Texas 78754

Lou

Job Details: 12/03/2024

"Arrived on site to replace damaged refrigerator doors. I removed and replaced the damaged RC & FC doors, along with the nameplate and tested operations. Unit is operating as designed. Job completed."

We serviced a

WHIRLPOOL DRYER

Model WED6150PB0

Near Del Valle, Texas 78617

Joe Z

Job Details: 12/03/2024

"Arrived on site for clothing stays wet. Upon arrival, test polarity and is correct. Ran vent test and is poor for electric dryers. Ran a timed dry and heats correctly. Found vent hose is too long with too many kinks. Straighten the hose then vent test passes but hose gets kinked when unit is pushed back into position. Recommend replacing hose with a shorter hose to get less kinks. Unit is operating as designed. Job complete. No parts used."

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Austin, Texas 78744

Joe Z

Job Details: 12/03/2024

"Arrived on site to install previously ordered part. Ran diagnostics and get error codes F1-E1 main control fault, F3-E1 pressure system fault. Replaced control W11608056 and test unit by running a normal wash cycle. Unit is operating as designed. No leaks present. Job complete"

We serviced a

WHIRLPOOL RANGE

Model WFG535S0LZ5

Near Austin, Texas 78723

Joe Z

Job Details: 12/03/2024

Arrived on site for flames too high. Upon arrival test unit and flames are correct. Adjusted flames by adjusting each valve per customers preference. Unit is operating as designed. No gas leaks present at this time. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ3

Near Austin, Texas 78744

Joe Z

Job Details: 12/03/2024

"Arrived on site for will not run or complete a cycle. Upon arrival, customer has already began a cycle. Confirmed unit is operating. Canceled and drained unit. Ran diagnostics and there are no saved error codes. Ran a normal cycle and unit is operating correctly. No leaks present. Job complete."

We serviced a

WHIRLPOOL DRYER

Model wed4850hw0

Near Austin, Texas 78744

Joe Z

Job Details: 12/03/2024

"Arrived on site for damaged terminal block. Upon arrival, inspected unit and found L1 connection screw to terminal block is fractured with screw threading stuck in block. Need to replace terminal block. Replaced terminal block 279320. Test unit and is operating as designed. Job complete"

We serviced a

WHIRLPOOL MICROWAVE

Model WOEC3030LS01

Near Austin, Texas 78744

Joe Z

Job Details: 12/03/2024

"Arrived on site for not heating. Upon arrival, test unit. Found turntable begins to turn then stops after a second. And water does not heat. Also found fan operates but timer does not count down. Contacted Techline for assistance. Explained issues. Power cycled unit and Test at :30 and 1:00, but no change. Tech recommended checking all connections and replacing interlock if necessary. SR# 7740450186. Disassembled unit to inspect interlocks and tested good. Contacted SW for assistance. After series of test at control, inverter and switches. Am getting 120 at switch under load. Found that under load getting voltage drop from 120-0 at inverter. Recommend replacement of microwave appliance manager. Replaced appliance manager W11325787. Test unit and is now operating correctly"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM08

Near Georgetown, Texas 78628

Jonathan M

Job Details: 12/03/2024

"Arrived on site for a refrigerator. That is tripping the breaker. Inspected unit and work area. The customer advised that the unit is not tripping the breaker but they are having a defrost issue in the freezer section. It is causing the whole unit not cool properly. I did confirm the customers complaint and ran the unit through diagnostics. I found an open defrost sensor error message and tested the heater on forced defrost mode. I found the heater test pass, indicating an issue with the Thermistor and may be the control. Ordering the evaporator thermistor and rescheduled the customer to 12/9. No parts were installed. ; ordrng 1 WPW10384183 (Evap thermistor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model wrs315sdhm12

Near Georgetown, Texas 78626

Jonathan M

Job Details: 12/03/2024

Robbed on site for a refrigerator that has a broken door switch. Inspected unit and work area. The customer advised that it was the freezer door switch that was broken and he didnt know exactly how that happened. I did go ahead and replace the freezer door switch and tested the unit. I found the unit working and operating as designed. Call complete. W11396033.

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS05

Near Georgetown, Texas 78628

Jonathan M

Job Details: 12/03/2024

Arrived on site for a cooktop that wont light one of the burners. Inspected unit and work area. Customer stated that they were having to use a lighter in order to light the right rear burner. I did confirm the customers complaint and found it taking abnormally long to ignite the that burner. I replaced the burner head and tested the unit. I found the unit working and operating as designed on all burners. Call complete. WP8286813.

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Georgetown, Texas 78626

Jonathan M

Job Details: 12/03/2024

"Arrived on site for washing machine that has a broken piece in the middle. Inspected unit and work area. I found the agitator completely removed from the washplate. I checked the agitator and did not find any evidence of any damage done to the washplate, but did find small damage done to the agitator itself. I went ahead and replace the agitator and bolt and tested the unit. The unit is working and operating as designed. Call complete. W10836692."

We serviced a

WHIRLPOOL WASHER

Model WTW4950HW3

Near Georgetown, Texas 78633

Jonathan M

Job Details: 12/03/2024

"Arrived on site for a damaged consul. Inspected unit and work area. Customer advised that the rotary switch broke and is no longer working. I found the wash temperature rotary switch the one at fault, and because it had fallen, it caused damage to the console itself. I went ahead and replaced the console, but need to order the rotary switch for repair. Ordering the part in the office will need to contact the customer about a return date due to limited parts availability. W11223397.; ordrng 1 WPW10285518 (Wash temperature rotary switch)"

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Austin, Texas 78701

James K

Job Details: 12/03/2024

"WED560LHW2 Arrived on site for unit making thumping noise. Upon arrival, proceeded to spin drum by hand and found something getting caught on the 8 o clock position. Baffle is all secure. Proceeded to disassemble unit and found no obvious frame damage or mechanical failures. When removing front bulkhead, the noise stops. Once bulkhead is installed, the noise continues but only on the 8 o clock position. Ordering W11712678 front bulkhead and W10508188 drum. Weight call for 2 hours. Will have to call contractor on-site and will direct to free parking. Will need to walk to building. Step stool is needed. Office to reschedule ; ordrng 1 W10508188 (Drum) and 1 W11712678 (Front bulkhead) and 1 2hour (2 hour)"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near The Hills, Texas 78738

James K

Job Details: 12/03/2024

"WTW5010LW0 Arrived on site for unit not starting. Upon arrival, found F7E1 tachometer failure. Proceeded to test capacitor and found 0 MFD. Ordering W11395618 capacitor. Customer agreed to reschedule next day. ; ordrng 1 W11395618 (Capacitor)"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Austin, Texas 78704

James K

Job Details: 12/03/2024

"WFW5605MW0 Arrived on site for water leaking. Upon arrival, ran water valve test and found leak from the detergent drawer. Upon closer inspection, found detergent divider out of place, causing hot water to make contact with divider and causing a splash. Corrected position of divider, cleaned weep holes and re tested. Unit is now functioning as designed. No water leaks detected at this time. No parts replaced"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Austin, Texas 78734

James K

Job Details: 12/03/2024

"WTW4816FW3 Arrived on site for drain pump continuously running. Upon arrival, confirmed issue when unit is plugged in. Proceeded to clear pressure hose and replace W11603810 control. Ran diagnostics and passed with no issues. Unit is functioning as designed. No water leaks detected at this time."

We serviced a

KITCHENAID MICROWAVE

Model KMBS104ESS03

Near Austin, Texas 78756

James K

Job Details: 12/03/2024

"KMBS104ESS03 Arrived on site for unit not heating. Upon arrival, unit was running and sounding as normal but will not heat. Proceeded to uninstall and visually inspect all wire connectors. All checks good. Proceeded to replace W10850446 capacitor, W11256462 diode and W11409822 magnetron. Tested and worked for 3, 50 second cycles but then stopped heating. Upon closer inspection, burning smell was present near the transformer. Continued to check blue and white wire to transformer and was receiving 120V while running. Ordering W11672685 transformer. Left unit unplugged. Need 2nd man. 1 person to hold unit while other plugs into deep cabinet depth. Office to reschedule ; ordrng 1 W11672685 (Transformer) and 1 2man (2 man)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Leander, Texas 78641

Gerry C

Job Details: 12/03/2024

"10-3, 2-1 and then malfunctioned with a fast blinking start button and 5-1. The service mode could not be progressed any further from that point and I exited. I removed and replaced the main control, inspecting the vent fan for any visible signs of water damage and subsequent shorting. Finding none, I completed the service and the machine completed a service test mode, as desinged, with all functions present. No leaks observed during service."

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ2

Near Leander, Texas 78641

Gerry C

Job Details: 12/03/2024

"WDP540HAMZ2 Arrived to inspect drying issue. I found the machine with no error codes and all functions were present. The door would not fully close due to the position of the tub assembly and after adjustment, the issue was resolved and the door closed as designed. I suspect much of the heat was being lost during the cycle and the adjustment should correct. The customer was using pods and no rinse agent and I advised them on detergent type and amounts and that the machine requires rinse agent to dry as intended. Do leaks observed during service."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Leander, Texas 78641

Gerry C

Job Details: 12/03/2024

"WRS321SDHZ08 Arrived to inspect mold in ice maker. The issue was actually with the separator assembly and ice chute flap, which had dislodged. I reassembled the separator and reinstalled. The doors required alignment and all other functions of the machine were as designed. No leaks observed during service."

We serviced a

MAYTAG WASHER

Model MVWB865GC1

Near Cedar Park, Texas 78613

Gerry C

Job Details: 12/03/2024

"MVWB865GC1 Arrived to install parts. The customer presented a video and I could hear the noise and it was from the utilities at the back of the machine, vibrating against the back wall. I adjusted the hoses and cord, securing away from the back of the machine and the issue was resolved. The oil found on the prior service was from a prior failure of the gear case and I found the current gear case fukly intact and leak free. I advised the customer on my findings. No leaks observed during service."

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Austin, Texas 78717

Gerry C

Job Details: 12/03/2024

"WDTA50SAKZ0 Arrived to inspct panel damage. I found the area around the vent had corroded. I removed and replaced the door panel and tested. Operational test good, no leaks observed during service."

We serviced a

MAYTAG WASHER

Model MVWP586GW0

Near Tow, Texas 78672

David Z

Job Details: 12/03/2024

Arrived on site to install control ordered on previous visit. Replaced main control with a version 8.0 software unit and tested. Verified proper operation with no leaks found. Parts used - W11657965.

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Liberty Hill, Texas 78642

David Z

Job Details: 12/03/2024

"Arrived on site to diagnose dishwasher leaking from front right corner. I first noticed that the unit is not squared, and it's actually angled forward instead of towards the back. I pulled the toe kick off and found the rear feet aren't even on the ground and just floating. Unit has a bowed trim piece above it, and once I pulled the front feet forward to level it, the door is now hitting trim. The unit has front feet on flooring, and 1/4' behind that is tile / broken tile that's uneven. I ran the unit with the front panel off, and saw no leaks present but quite a bit of sudsing. I recommended using less soap since the house is on a water softener. In order to get the unit to fit and sit square the builder needs to come out and clean up the trim and all the tile and such under the unit so that it can be properly aligned, otherwise it will continue to drip if it's canted forward. Unit itself is working as designed, but builder needs to revisit the installation. Call completed, no parts used."

We serviced a

JENN-AIR RANGE

Model JDRP436HL01

Near Andice, Texas 78628

David Z

Job Details: 12/03/2024

"Arrived on site to diagnose commercial style range making noise. On arrival customer showed me a video that clarified the noise. The sound I heard sounded almost like a transformer or a locked compressor rotor just buzzing. This noise has only ever happened a couple of times since they have had it, and both times it was when the unit was cold, and not in use. Function of the unit is fine. Last time the noise was heard was 11/19. I called tech line and sent the same video of the noise heard. Without being able to duplicate there is no recommended repair, SR7740455216. After further discussion this noise may be related to line noise coming into the control, affecting the transformer / filters. Customer will take additional videos and data in the event the issue becomes more frequent or continues to repeat. No repair made at this time due to being unable to reproduce. Call Completed."

We serviced a

KENMORE REFRIGERATOR

Model 596.75232402

Near Burnet, Texas 78611

David Z

Job Details: 12/03/2024

"Customer requested no service on refrigerator, unit is cooling and aged and noise is not affecting function."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM09

Near Austin, Texas 78758

Daniel A

Job Details: 12/03/2024

Arrived on site to inspect refrigerator ice maker overfilling. Upon further inspection I found a solid block of ice in the ice bin and ice on tye bottom of the FC. I examined the ice maker and found the the tube for the inlet to the ice maker was too short. I installed a longer inlet tube from my truck stock and retested the ice maker. The ice maker is now operating as designed. No water leaks observed at the end of service

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Pflugerville, Texas 78660

Daniel A

Job Details: 12/03/2024

"Arrived on site to inspect refrigerator making loud noises and hole in the RC lining. Upon further inspection, I was able to determining the source of the noise was the evaporator fan. The fan did not show any signs of ice buildup from ice maker overfill. I verified that the ice maker was operating and filling without issue. I replaced the fan motor and filled the crack/hole with sealant. The unit is now operating as designed. No water leaks observed during service. WP2315549"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS2

Near Austin, Texas 78726

Daniel A

Job Details: 12/03/2024

Arrived on site to inspect dishwasher front panel developing rust around vent. This was not cause by the customer and is a manufacturer defect. I am ordering the panel W11416371 and nameplate W10909682. I am scheduling for December 9th. No water leaks observed during service.; ordrng 1 W10909682 (Name plate) and 1 W11416371 (Panel)

We serviced a

WHIRLPOOL RANGE

Model WFES3530RS0

Near Austin, Texas 78759

Daniel A

Job Details: 12/03/2024

Arrived on site to inspect range not operating and displaying error code. Upon further inspection I observed F1E1 internal board malfunction. I replaced the control and tested the unit. The unit is now operating as designed. W11707168

We serviced a

MAYTAG DRYER

Model MED6200KW1

Near Austin, Texas 78759

Daniel A

Job Details: 12/03/2024

Arrived on site to inspect dryer not drying. Upon further inspection I ran an airflow test and found that the dryer is operating without issue however the airflow test did not pass indicating a restriction in the vent line. I found a kinked vent hose and straighten it out and tested aging however the test is still coming us as poor airflow. I verified that the dryer is heating properly. The customer will need to have maintenance check the vents and or clean. No issues found with the dryer and no parts installed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF332PAMS0

Near Schertz, Texas 78124

Brandon

Job Details: 12/03/2024

"Arrived on site for customer complaint of unit not washing properly. Found water supply turned off to unit, I turned water supply on, unit tested good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRTX5028PM02

Near San Marcos, Texas 78666

Brandon

Job Details: 12/03/2024

"Arrived on site for customer complaint of missing ice maker. This unit has the option for an ice maker, and since this unit did not originally come with an ice maker, the ice maker isnt covered under warranty. I explained this to the office, unit tested good at time of service."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near New Braunfels, Texas 78130

Brandon

Job Details: 12/03/2024

"Arrived on site for customer complaint of unit making a noise. I ran diagnostics, found normal shifting noise, found unit to be operating properly at time of service. I told customer to try and get a video of unit making noise for us if it happens again."

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW1

Near New Braunfels, Texas 78130

Brandon

Job Details: 12/03/2024

"Arrived on site for customer complaint of unit not starting, found error codes F0E1 and f5e2. I ran self diagnostics test, unit failed on the first fill. Found failed control board, door latch, and ordering pressure sensor, valves, and bellow. Customer bought at Costco, unit has 2 year warranty. ; ordrng 1 W11316246 (Pressure switch) and 1 W11688994 (Valve) and 1 W11688995 (Valve) and 1 W11578223 (Bellow)"

We serviced a

WHIRLPOOL OVEN

Model WFE505W0JZ3

Near New Braunfels, Texas 78130

Brandon

Job Details: 12/03/2024

"Arrived on site for unit having inconsistent temperatures. Found unit was not cycling properly in bake cycle. I replaced sensor and tested, unit tested good."

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Maxwell, Texas 78656

Brandon

Job Details: 12/03/2024

"Arrived on site for customer complaint of gas leak. I used leak detector, no gas leak, I bubble tested every joint and took pictures, no gas leak detected at time of service. Called safety team to document, SR 7740427497"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519CB0

Near New Braunfels, Texas 78130

Brandon

Job Details: 12/03/2024

"Arrived on site for customer complaint of unit not heating, found door wasnt making good contact with the door switches. Ordering interlocks and switches. ; ordrng 1 WP8206419 (Top interlock) and 1 WPW10156813 (Bottom interlock) and 1 W10727360 (Door switch) and 1 W10269458 (Door switch) and 1 W10269460 (Door switch)"

We serviced a

WHIRLPOOL WASHER

Model MVW5430MW1

Near Maxwell, Texas 78656

Brandon

Job Details: 12/03/2024

"Arrived on site for customer complaint of unit not draining and didnt finish a cycle. Found lower wire harness broken wire near drain pump. I repaired wire, unit tested good."

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Austin, Texas 78748

Andrey

Job Details: 12/03/2024

"Arrived on site to test unit for door latch issue, tested unit found door is latching but lint trap housing broke in two, damaged sensors,harness and lint trap, will need to order parts and return rescheduled for 12/11; ordrng 1 W10906551 (Lint trap housing) and 1 WPW10516085 (Lint screen) and 2 WP3387230 (Housing screws)s"

We serviced a

WHIRLPOOL WASHER

Model wtw4855hw3

Near Austin, Texas 78748

Andrey

Job Details: 12/03/2024

"Arrived on site to test unit for not coming on, tested unit found it receiving 120vac but control unresponsive, control was run without, will need to return and replaced control, rescheduled for 12/09; ordrng 1 W11607637 (Control)"

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Kyle, Texas 78640

Andrey

Job Details: 12/03/2024

"Arrived on site to test unit for washer stuck in spin, tested unit found capacitor leaking oil, drain pump activated and will not shut off, replaced control, capacitor and shift actuator and tested, unit is now running as designed, no leaks detected job complete installed W11395718, W11481722, W11626074"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Hutto, Texas 78634

Andrew R

Job Details: 12/03/2024

Arrived onsite for dishwasher not washing dishes. Customer stated she meant to call in and change description. She stated the issue is the dishes are not drying. I ran a service test and found the heating element working as designed. I noticed customer wasn't using rinse aid. I explained to the customer that rinse aid will need to be used to help with drying the dishes especially with the plastic tub units. Customer understood and will start using rinse aid to help dry her dishes better. No water leaks present at time of service. Call complete. No parts installed.

We serviced a

WHIRLPOOL RANGE

Model WFG535S0LS5

Near Round Rock, Texas 78665

Andrew R

Job Details: 12/03/2024

"Arrived onsite for burner not igniting. Upon arrival I confirmed the left front burner was not igniting. I lifted the cooktop and inspected the igniting. I couldn't visually see anything wrong with the ignitor however, I saw the arc coming below the cooktop signifying there is a hairline fracture in the ignitor. Gonna order a left front ignitor to solve the issue. Ordering W11453940 left front ignitor. Office to RS. NO PARTS INSTALLED. NO GAS LEAKS PRESENT.; ordrng 1 W11453940 (LF IGNITOR)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Manor, Texas 78653

Andrew R

Job Details: 12/03/2024

Arrived onsite for washer not draining. Upon arrival I inspected the underside of the unit. I found the pump to be good reading at 20.1 ohms. I checked the harness from the control. The pump lines are showing open line indicating there is a break in the harness. I replaced the harness and tested the unit. Unit now operates as designed and drains. No water leaks present at time of service. Call complete. Installed W11643701 LOWER WIRE HARNESS AND W11755726 CLIP.

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Pflugerville, Texas 78660

Andrew R

Job Details: 12/03/2024

"Arrived onsite to replace previously diagnosed parts. I replaced the gearcase,rotor, and control. The stator was intact and was not damaged. After replacing I ran a DLMS Calibration. I then ran a diagnostic cycle. Unit now operates as designed. No water leaks present at time of service. Call complete. Installed W11419171 CONTROL, W11260238 ROTOR, AND W11449841 GEARCASE."

We serviced a

WHIRLPOOL DRYER

Model WED5050LW1

Near Manor, Texas 78653

Andrew R

Job Details: 12/03/2024

Arrived onsite for dryer not turning on. I confirmed dryer had no power. I checked the breaker and found it to be tripped. I turned the breaker on and ran the unit for 35 minutes. Unit did not trip within the time and is working as designed. No issues are present with the dryer and stated to the customer if it continues to trip the breaker to have the breaker checked out. Unit operates as designed at time of service and cycles correctly. Call complete. No parts installed.

We serviced a

AMANA DISHWASHER

Model ADB1400AMS0

Near Round Rock, Texas 78665

Andrew R

Job Details: 12/03/2024

Arrived onsite for dishwasher making screeching noise. Upon arrival maintenance stated that they haven't heard it since they called it in. I found a float switch open error indicating that the customer had something causing the float switch to be up. I found a lot of suds present in the unit when running diagnostics. I found the unit not to be making the noise described and the explanation they gave me indicates that something got hung up in the drain pump and finally got pushed out. I found nothing inside the drain pump. Unit operates as designed. No water leaks present at time of service. I made customer aware of suds. Call complete. No parts installed.

We serviced a

WHIRLPOOL OVEN

Model WOES3030LS01

Near Seguin, Texas 78155

Andrew

Job Details: 12/03/2024

Arrived on site to test unit for excessive heat escaping and unit only at 170? at times. Found heat customer was concerned with is normal part of ventilation. Factory reset control and replaced oven sensor(W11598120) as a precautionary. Heated unit to 350? and allowed to run for 20mins with no issues. Advised customer to monitor and be a little aware she isnt hitting keep warm instead of bake. Job complete.

We serviced a

WHIRLPOOL OVEN

Model WFG320M0MS0

Near Seguin, Texas 78155

Andrew

Job Details: 12/03/2024

Arrived on site to test unit for oven not heating. Found glow igniter working but no voltage to gas valve. Replaced igniter(W11590294) and control(W11620481). Gas valve now receiving 4vac but not opening. Verified valve is receiving gas from regulator. Recommend valve replacement. Scheduled for 12/06. Ordering regulator as a precautionary to ensure completion on return visit. ; ordrng 1 W11590251 (Bake valve) and 1 W11590292 (Regulator)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBFO42FTX04

Near Luling, Texas 78648

Andrew

Job Details: 12/03/2024

Arrived on site to test unit for frosting around FC door. Found bottom of RH FC door was not making contact causing air leak. Removed frost build up and dried up water. Adjusted door and now sealing properly. Advised customer to monitor. No parts replaced at this time. No leaks detected. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near New Braunfels, Texas 78132

Andrew

Job Details: 12/03/2024

"Arrived on site and verified compressor was seized. Replaced compressor(W11574734), UV drier(WPW10143759) and access valve(W11506635). Vacuumed system down and charged to specs with 56g of r600a. Unit is now working as designed. Job complete."

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL04

Near Andice, Texas 78628

Wesley

Job Details: 12/02/2024

Arrived onsite and found unit operating with failed door leveling. Adjusted unit cabinet to level the doors. Unit is now correct and operating as designed. Advised customer on repair and findings. All checks good. No parts used

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM01

Near Burnet, Texas 78611

Wesley

Job Details: 12/02/2024

Arrived onsite and found unit with cabinet damage resulting is significant air gapping causing the unit to condensate and freeze the airway shut resulting in no cool in the fridge. Advised Techline on findings and unit was designated as damaged on arrival #SR7740445404 Kirt

We serviced a

MAYTAG WASHER

Model MVW7232HW2

Near Burnet, Texas 78611

Wesley

Job Details: 12/02/2024

Arrived onsite and found unit operating with failed slider causing noisy and failed spin operation. Replaced the slider and kit. Unit is now operating as designed. Advised customer on repair. W10734521

We serviced a

JENN-AIR OVEN

Model JJW2830LL00

Near Andice, Texas 78628

Wesley

Job Details: 12/02/2024

Arrived onsite for lower oven door missing cabinet side glass causing the door to be weighted incorrectly and the oven to not retain heat. Ordering inner glass and missing clip/screw. Advised customer and findings and solution. PSP parts on order for repair. Office to reschedule.; ordrng 1 W11602610 (Inner door glass) and 1 W11598128 (Bracket support) and 1 W11602624 (Screw)

We serviced a

JENN-AIR MICROWAVE

Model JMW3430LL02

Near Round Mountain, Texas 78663

Wesley

Job Details: 12/02/2024

Arrived onsite and found unit operating with broken broil element mount. Replaced the mount W11724411Unit is now operating as designed.

We serviced a

KITCHENAID ICE MACHINE

Model KUIX535HPS01

Near Horseshoe Bay, Texas 78657

Wesley

Job Details: 12/02/2024

Arrived onsite and found unit operating with failed external drain pump causing unit to power off and stay off. Replaced the external drain pump. Unit is now operating as designed. All checks good. W11539855

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS01

Near Horseshoe Bay, Texas 78657

Wesley

Job Details: 12/02/2024

Arrived onsite and found unit ice production had stopped. Inspected the door harness and found white wire broken in the left door hinge harness. Wire repair not viable due to the tension of door motion. Advised customer on findings. Advised customer to reach out to whirlpool customer care to discuss concerns with cost of replacing the door to resolve.

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Troy, Texas 76579

Tyler

Job Details: 12/02/2024

Arrived on site for washer leaking. On arrival confirm3 failure and found outter basket was damaged from previous gearcase installed and W11219115 outter tub was broken and causing leak around gearcase seal. Tried repairing basket but found it to damaged and not sealing. Ordering tub and office to reschedule once availability of parts is known. ; ordrng 1 W11219115 (Outter basket)

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Temple, Texas 76502

Tyler

Job Details: 12/02/2024

Arrived on site for washer not locking lid. On arrival found lower harness broken to drain pump p and latch broken. Replaced both w11670519 latch and w11643701 harness. Tested u it and found control pressure switch also broken and replaced w11626074 control. Retested washer and found it working as designed with no leaks. Call complete

We serviced a

WHIRLPOOL ICE MACHINE

Model WUI95X15HZ01

Near McGregor, Texas 76657

Tyler

Job Details: 12/02/2024

Arrived on site for ice machine not making ice. On arrivA confirmed failure and during tests I found water falling over evap plate was flowing off to the right and left and not covering the center of plate along with allowing the water to bypass the return for water to go back into tank. Found evap plate wasnt smoothed out and after smoothing out the surface I found ice forming and falling onto and through grid as designed. No leaks present and customer requested filter part# F2WC9I1 so they could go by one. Call complete

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near Gatesville, Texas 76528

Tyler

Job Details: 12/02/2024

"Arrived on site for dryer taking to long to heat and sparked around terminal block. On arrival confirmed issue and found 279318 terminal kit, WP3397659 terminal block broken. Inspected element and thermostats and fuses but found no failures. Rescheduled customer for 12/9/24 to complete repairs. ; ordrng 1 279318 (Terminal kit) and 1 WP3397659 (Terminal block)"

We serviced a

MAYTAG REFRIGERATOR

Model MFI2570FEZ13

Near Gatesville, Texas 76528

Tyler

Job Details: 12/02/2024

Arrived on site for refrigerator making a loud noise in fc. On arrival found evap motor w11661931 had failed and replaced it. tested unit Found noise removed and working as designed. Call complete

We serviced a

WHIRLPOOL WASHER

Model LSQ9010PW6

Near Moody, Texas 76557

Tyler

Job Details: 12/02/2024

"Arrived on site for washer needing 285753A coupler, wp21366 spanner, 3360629 gearcase, 285785 clutch, 285353 retainer, wpw10080230 ring, wp63292 washer, w10820043 basket drive, wp8577374 seal, and wp3354845 clip, 285809 cam, and 285565 agitator. On arrival installed parts and tested unit. Found washer working as designed with no leaks. Call complete"

We serviced a

MAYTAG WASHER

Model MVW7232HW2

Near Austin, Texas 78747

Tim M

Job Details: 12/02/2024

"Arrived on site to test unit for not draining. Upon arrival customer stated unit drains but when starting a cycle, unit will sense for one minute while making clicking noises, then itll switch to done. Verified issue, inspected lower components and found slider rivets have failed. Replaced slider (W10734521) and left failed part with customer, tested unit, cycles are now properly starting and progressing. Ran a diagnostic cycle, all components are properly engaging and unit is now running as designed, no leaks detected, job complete."

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Austin, Texas 78737

Tim M

Job Details: 12/02/2024

"Arrived on site to replace previously diagnosed parts. Replaced valve (W11038689), suspension (W11130362), splutch assembly (W10721967), belt (W11239857) and customer provide shift actuator (W10913953). Tested unit, all components are properly engaging and unit is now running as designed, no leaks detected, job complete."

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near Austin, Texas 78745

Tim M

Job Details: 12/02/2024

"Arrived on site to test unit for not draining. Upon arrival customer stated unit would stop mid cycle, not drain and keep the lid locked. Inspected harness, found both drain pump wire broken causing these symptoms. Repaired wires with a butt splice and secured harness to prevent any future breakage. Tested unit, all components are properly engaging and unit is now running as designed, no leaks detected, no parts installed, job complete."

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Austin, Texas 78748

Tim M

Job Details: 12/02/2024

"Arrived on site to test unit for scraping noise. Upon arrival customer presented video of the sound. Unit was also running a cycle at the time of service and you can hear an audible clicking sound constantly. Gained access to lower components, removed splutch and spun the gear case shaft. Click is internal. Will need to replace gear case and splutch assembly, shift actuator, belt as precautionary. Replaced gear case (W11449840), splutch assembly (W10721967), shift actuator (W11481722) and belt (WPW10006384). Ran a calibration cycle successfully. Ran a diagnostic cycle, noise has been eliminated and unit is now running as designed, no leaks detected, job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Austin, Texas 78744

Tim M

Job Details: 12/02/2024

"Arrived on site to test unit for noise. Upon arrival customer presented video of the issue, sounds like a diffuser issue. Engaged diffuser in diagnostics, noise was present. Replaced diffuser (W11236851) and tested unit, noise has been eliminated. Also noticed when ice maker was cycling, unit would get stuck in the break position and motor would keep turning and make a loud clicking noise. Unit will also need an ice maker. Ordering part, rescheduled for 12/06.; ordrng 1 W10873791 (ice maker)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Temple, Texas 76504

Sterling

Job Details: 12/02/2024

On arrival verified complaint of unit not running cycle. On running diag found f7e6 error code. Ran diag test and only works counter clock wise. Inspection of harness shows broken orange wire at the cap. Replaced harness and re ran test. Unit is now working correctly. Job complete installed w11643701

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Temple, Texas 76502

Sterling

Job Details: 12/02/2024

On arrival verified complaint of not defrosting. On arrival found u it had defrosted after previous visit set defrost to 8hours and not ADC. Per TL instruction installed ui first and reran defrost heater test. Found defrost heater is functioning correctly and heard sizzle. Set defrost type to 8hours again. Unit is making ice at this time and heard upper ice maker fill with water on its own. Job complete installed w11636544

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS10

Near Temple, Texas 76504

Sterling

Job Details: 12/02/2024

"On arrival verified complaint of no heat. Verified voltage and polarity. Ran cycle with magic lights tool found no lights so no microwaves generated. Further inspection found diode blown and burned. Replaced diode and re ran cycle. Immediately the mag made noise and blew the fuse. On inspection of parts found magnetron antenna is damaged. Reordering magnetron W10754299, recommend replacing magnetron, fuse, and possibly cap. Will need further diag. Reschedule for 12/6. Installed w11256462 diode. ; ordrng 1 W10754299 (Magnetron)"

We serviced a

WHIRLPOOL RANGE

Model WFES3030RS0

Near Temple, Texas 76504

Sterling

Job Details: 12/02/2024

"On arrival verified complaint of unit tripping breaker. Took photos of mod Ser, product front, product surroundings, and break, only have elements on arrival. Spoke to TL Unit has TL note for needing main control due to tripping breaker. 7740440876. Ordering main control W11696067 Resch 12/13 per customer request. No one available to sign ticket. ; ordrng 1 W11696067 (Main control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM08

Near Austin, Texas 78758

Scott

Job Details: 12/02/2024

"Arrived on site for door bin issue , found sides cracked . , replaced defective door bins on fresh food door W11239961, W11239961 x2 . No water leaks detected at time of service . Job complete"

We serviced a

WHIRLPOOL RANGE

Model WFES3530RS0

Near Austin, Texas 78758

Scott

Job Details: 12/02/2024

"Arrived on site for range scratched on top of, found glass cook top is scratched . Ordering cook top . Call to ser return ; ordrng 1 W11629153 (Cook top)"

We serviced a

WHIRLPOOL RANGE

Model wee515s0ls2

Near Austin, Texas 78759

Scott

Job Details: 12/02/2024

"Arrived on site for range tripping breaker . No error codes . Ground strap removed ,no issues found with harness . Replaced both elements and control. WPW10583047 , W11594271 , W11447783 . Followed wp and sevice management pointer on burn off . Bake 9.1amps , broil 12. Called tech line and documented work done and readings . Sr# 7740441918."

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS3

Near Austin, Texas 78758

Scott

Job Details: 12/02/2024

"Arrived on site to replace trim and inner door liner . Found screws have stripped out Handle /vent ,also vent scratched . Ordering vent . Call to set return . ; ordrng 1 W11242950 (Handle/vent)"