"arrived on site for no cool in fresh food section. Found evaporator incased in ice ran diagnostics unit not powering off,bimetal reading closed diagnosed a defective main control,defrosted evaporator replaced main control.

Arrived on site for washer not spinning clothes out of the way. Upon arrival found F085 area code. I have been found cause of failure was the hub Drive sailing not allowing it to grab onto the gear case shaft and spend the clothes out of the way. I made repair and found washer fully functioning as designed with no leaks.

"Arrived on site found water leaking from water tank,removed water tank installed new water tank ran dispenser.water dispensing with no leaks.

"Arrived on site to test unit for F21 error, tested unit found drain pump struggling to drain water, removed bottom plate and found drain pump filter extremely clogged, cleared out filter and tested unit, unit now running as designed, no leaks detected job complete"

"Arrived on site to inspect refrigerator no cool in the fresh foods section. Upon further inspection, I tested temps in the FC=9 degrees and the RC=58 degrees. I removed the right crisper drawer and found the RC evaporator engulfed in ice (photo). I advised the customer of my findings and advised of the disclaimer written by management regarding the issues with this particular model. I advised the customer that there are repairs that can be made, but the repairs may not resolve the entire issue(s) replace the RC evap motor/harness Customer advised they would contact the office to schedule return service. No water leaks observed during service, job completed."

Arrived on site for door handle issues. Found defected end piece on handle replaced defective freezer door handle.

"Arrived on site and replaced control panel diagnosed on previous visit. After replacement confirmed correct operation by running a diagnostic cycle, job complete.

Arrived on site for trash compactor ram hitting the top of the unit. I inspected the unit and work area. I found the ram hitting the top of the unit. I gained access to the switch and found it failed allowing the ram to move above the switch position. I installed a new switch. I held it down manually so the ram would come back down. I reassembled the unit and tested it a couple of times. It is now working as designed.

"Arrived on site for oven, inspected unit and work area. Installed new bake element and tested, unit is now operating as designed. Job completed

"Arrived on site to inspect refrigerator not dispensing ice. Upon further inspection, I tested the ice dispenser and ice began to dispense but then after approximately 5 seconds, it stopped but I could hear the motor turning. When I opened the left RC door, I found the ice bin had moved outward from the ice box and was not making connection with the auger yoke. I found one of the clips on the ice box housing was broken and the ice bin could not latch properly causing it to be pushed outward by the auger yoke. I advised the customer that the ice box is not a repairable part and made some recommendations on ways to secure the ice bin. Also found the ice chute gasket badly worn

Arrived onsite for LID IS BROKEN AGAIN. LEFT SIDE OF LID IS BREAKING FROM WHERE THE HINGE IS. Upon arrival found the lid has failed at the left hinge. Need to replace the lid. Replaced the lid.

"Arrived to inspect ice production issue. I tested the FC compartment and found it at 6?F and the RC was 38? The fans did not operate as expected. When entering service test mode, the compressor did not shut down as it should and manual activation of the ice box fan was fruitless. I found a wet spot on the back of the chassis and internally it was very damp, water beading throughout the RC chamber. I found the wiring for the crisper had failed and I repaired it. The unit resumed all functions and operated as designed. CX will defrost the unit for 48 hours. No leaks observed during service.

"Arrived on site for a washing machine that is making noise during the cycle and will not complete cycles. Inspected unit and work area. Ran the unit three diagnostics and found an F7 E5 (shifter fault) error code. I ran the unit through an auto test and found the unit struggling during agitation and spin. Checked in at the unit and found the gear case drive shaft had dropped causing the failure and had caused damage to both belt and cam. Attempted to remove the agitator just to be sure we could fix the unit and found the agitator seized onto the gear case. I advise the customer of the issue and told her we would need to order a basket, tub, cam, hub assembly, filter, gearcase, agitator, and screws for repair. I did explain to the customer that the tub and basket would be covered under whirlpool extended warranty but the rest she would have to cover. The customer advised that she was hoping that this issue would be a small repair and did not want to move forward with such a big repair. She advised that she would just rather purchase yourself a new unit at this time.

Arrived on site to diagnose a microwave that isn't heating properly. Found capacitor shorted and replaced it. Tested unit and found all is functioning properly at this time.

"Arrived on site to diagnose washer that lost power after an issue with local power line. Examined unit and found good power to control. No power coming out of control. Replaced control and ran diagnostic cycle. Verified all working as designed.

"Arrived on site for fridge not making ice . Ran diagnostics and got e2 error code . Ran harvest and Ice maker is not harvesting and timed out .Job complete"

"Arrived on site for washer, inspected unit and work area. CX complaint was washer unresponsive from UI. I tested and no response. I replaced the console and entered diagnostics and found error codes F0E2 F0E5. Ran a diagnostics cycle and passed. Unit is now operating as designed. No leaks where observed during service. Job completed.

"Arrived on site for refrigerator not cooling. Upon arrival confirmed issue. Found temps in both compartments at room temp. Found evap fan running. Compressor was receiving 120v but not starting. Tried starting compressor with tester devices but got same no start results. Found compressor failing and grounded . WPW10507886 compressor, W11506635 access valve, WPW10143759 uv drier.

"Arrived on site to test unit for 2 left burners not igniting, tested unit found no sparks removed burner assembly and found loose connections on igniters, secured connections and tested, all burners are now igniting unit is functioning as designed, customers would also like to purchase the grease filters, no leaks detected job complete"

"Arrived onsite for unit with no power and lid locked. Upon arrival inspected unit and found correct polarity from supply. Got 120 v at control. Control led is not flashing indicating control failure. Console will not energize. getting 1vdc to console. Rain pump, water valve and lid latch are all passing resistance test. Need to replace control and possibly console.

"Arrived on site to inspect washer thats loud during spin cycle. Upon further inspection, I placed the unit in diagnostics and tested. During spin cycle, the unit began to make a loud groaning noise. I pulled the unit out and inspected the rotor, stator and bearing and I found bearing oil on the stator and rotor and a small amount on the bearing facing. No water leaks observed during service, job completed."

"Arrived on site to replace gearcase, washplate bolt and spanner nut. Replaced parts and ran through diagnostic cycle. Verified unit working as designed at this time with no further issues present. Call complete."

"Arrived on site to for dishwasher, inspected unit and work area. CX complaint was dishwasher middle rack adjusters where broken. Replaced parts and tested. no leaks observed during service."

Arrived on site to test unit for console loosing power intermittently. Found harness between UI and control was extremely loose. Was able to mimic issue by wiggling harness. Harness is NLA. Closed contacts on harness molex connection for better connection and secured with zip tie.

"Arrived on site to inspect dryer with no power/operation. Upon further inspection, I attempted to test the unit and it failed to respond. I tested voltage at the wall outlet and got 243V. I removed the control panel and the top panel and tested continuity at the control panel harness and it was good. I tested voltage at the J101 pin 2&3 on the control and got 121V. I tested voltage at the same connector pins 1&3 and got 122V. The diagnostics LED was not on. Removed and replaced the main control and tested and unit is operating as designed. No lint observed during service, job completed."

"Arrived on site and replaced valve and 10 foot waterline, collected remaining balance and began a normal cycle to ensure all connections are not leaking and dishwasher is operating normally. Job complete

"Arrived on site for dead oven . Found thermal fuse had popped . Ran preheat all checked normal . No error codes and fan is working

"Arrived on site to inspect refrigerator freezing food items in the fresh foods section. Upon further inspection, I immediately contacted techline to discuss previous repairs and recommendations per SR##7734766772. While on hold, I tested temps in the RC section. My readings were FC=8, RC=39 setting, RC:middle=42, Top=53, Bottom=44, Large pantry pan=36, Right crisper pan assembly=43, Left crisper pan assembly=42, Platter shelf=41. I placed the unit in diagnostics and checked the Maximum, Minimum, and Average temps as saved in the system. Those readings were MAX: test 23=RC=84, test 24=FC=87, test 25-pantry=86, test 26-ice box=87; MIN: test 33-RC=32, test 34-FC= -20, test 35-pantry=29, test 36-ice box= -13; AVE: test 28-RC=37, test 29-FC=4, test 30-pantry=35, test 31-ice box=7. I checked the thermistor readings in tests 1-5. My readings were Test 1: RC=41, 2: FC=9, 3: RC evap=16, 4: FC evap=14, 5: Pantry=35. Once techline answered, I spoke to Drew and advised of the complaint, the history on the unit and my findings. I provided the SR# to Drew and he requested the thermistor resistance readings from the control molex connector. I provided FC thermistor=16.47 kohms, RC thermistor=6.97 kohms. Drew advised that the readings were pretty close to perfect. Drew advised to not replace any parts as the unit is operating as designed. He advised to discuss with the customer the importance of keeping high moisture fruits and vegetables in produce bags in the crispers per Engineering Dept. Drew advised that if the customer did not agree with the recommendations to have them contact customer support and provide the SR# and allow customer support to handle the call. Drew advised the info provided today would be documented on the same SR#7734766772. I advised the customer of my findings and my conversation with the manufacturer and recommended they contact customer support with their concerns. No parts replaced today. No water leaks observed during service, job completed."

Arrived onsite to install previously diagnosed parts. Installed the wire harness for the oven. Tested unit to 350? for 15 mins. Unit is operating as designed.

Arrived on site to diagnose a microwave that has a light not turning off. Found relays in control not opening and replaced control. Tested unit and found all is functioning properly at this time.

"Arrived on site to inspect wall oven not heating. Upon further inspection, I tested the unit and found no heat. I placed the unit in diagnostics and found error code F6E4. Also found the unit not connected to WiFi. I removed and replaced the main control (W11261167) and customer connected the unit to WiFi. I retested and the unit continued to not heat. Pulled the unit out onto my dolly and tested and found the thermostat to be bad. I removed and replaced the TOD (WP4449751) and retested. Unit is now operating as designed. Job completed."

Arrived onsite to replace main board per tech line recommendations. Replaced board and allowed 3 min for transition. Power unit and ran calibration. Calibration passed so ran auto test. Test passed without error. Ran normal load and asked customer to monitor. Called customer back later and cycles are completing as normal. Job complete

Arrived onsite for freezer door not closing properly. Upon arrival inspected unit. Found drawers were not installed properly on previous visit. Aligned drawers and secured. Drawers and door now operating properly. Job complete

Arrived onsite for washer not completing a washer cycle. On arrival found unit would fill then making clicking noise. Flipped unit up found the cap was bad. Replaced and the unit was still had the same issue. I replaced the splutch it had oil from the cap on it. Tested the wiring from the control board and motor tested good. Replaced the control board and it fixed the issue. No water leaks detected during service.

"Arrived on site for refrigerator needing previously diagnosed sealed system repair. Upon arrival reconfirmed issue and recovered 46g of refrigerant. Installed compressor, drier, access valve, pulled vacuum, and found no leaks. Recharged system with 46g of refrigerant. Informed customer unit would need 24hrs to stabilize temps. No leaks in system found and unit working as designed. Call complete"

"Arrived on site for oven, inspected unit and work area. Installed black console and tested microwave and oven, both operating as designed. Office collected remaining balance. Job completed."

Arrived on site for dryer not spinning drum. Upon arrival confirmed issue and found motor rotating but drum not moving. Found belt had flipped and wasnt grabbing drum properly. Repaired belt. Found dryer could spin correctly with towels. Call complete

"Arrived on site to to test unit for water leak, tested unit found leak coming from drain pump, replaced drain pump tested unit found another leak coming from drain hose connection it some how pulled apart, secured connection properly, ran diagnostics cycle all components tested good no leaks detected job complete"

Arrived on site replaced outer door skin . No other issues found . Job complete

"Arrived on site and found range is in a garage No gas connections, and burner caps are not present, oven door is not present. Took pictures. replaced main harness Diagnosed by previous technician. Also replaced power cord."

Arrived on site for range not turning broil on (per customer on arrival). Upon arrival found no errors in diagnostics. Found both elements as well as convection element all ohming within specs. Verified stable power supply. Tested unit and found broil heating as designed. Found loose connections on broil element and made sure they were secure to stabilize power connection. Call complete

Arrived on site for a range that is over cooking items in both ovens. Inspected unit and work area. The customer advised that the upper oven seems to work a whole lot better but the lower oven they cant seem to get the temperature right. I asked the customer if theyve never calibrated their unit and they advised that they did not know how. Tested both units at 375?F back cycles and found the lower oven cycling between 340?F and 365?F. Found the upper oven cycling between 360?F and 410?F. Went ahead and adjusted both ovens and adjusted the lower oven up 15? and the upper oven down 5?. Showed the customer how to properly calibrate the unit and the unit is working as designed. Call complete.

Arrived onsite to replace faulty ice maker. Replaced ice maker and tested. Filled and had no leaks. Unit is functioning properly. Job complete

Arrived on site to diagnose a range that is not heating at all. Found unit only receiving 120V from outlet. Advised builder of electrical issue and job is complete.

Arrived onsite to install previously ordered parts. Replaced control and console. Test unit and unit operates as designed.no leaks present at this time. Job complete

Arrived onsite for washer making grinding/rubbing noise. Upon arrival inspected unit. Put in diagnostics and found stored error code F8/E1 long fill. Ran diagnostics cycle and found no issues with the valve or supply. Did hear the noise during initial spin cycle. Inspected underneath unit and found worn belt and cam. Replaced both belt w11239857 and cam w10721967. Tested unit and unit is now functioning properly. No noise at this time. Job complete

"Arrived to inspect continuing issues with flame height. I inspected the unit again and found that when flow requirement is increased from additional burners, the overall flame height of all burners is reduced. Having replaced the regulator already, the issue could have been from the supply or within the chassis. After further testing, found at some point during installation of the unit, the non-factory but acceptable due to installation, 90? elbow added in between the manifold entry and regulator had two pieces of debris within it. The debris was a wire nut and washer and was likely put in there during installation. I removed the debris and tested and the unit then operated as designed. I tested all gas connections that I interacted with and found no signs of any leaks upon completion of service. Operational test good."

Arrived on site to test unit for not heating past 135. Found oven mat covering entire bottom of oven preventing heat from circulating. Removed mat and tested to 359 with no issues. Advised customer to not place mat on bottom covering ports. No leaks detected. Job complete.

"Arrived onsite for dishwasher with error F8E4 F9E2. On inspection found water in the overflow tray, noticed the unit is leaning forward. Open the unit in found the strainer was clogged. I clean the strainer and raised the legs so the water will not run out the over flow tubes. Tested unit twice in diagnostics mode to see if it would fill up and over flow. No F8E4 error."

Arrived onsite for a range with a loose door handle. I found the bolts loose on the door handle. I added loctite to the bolt threads and tightened the bolts. The handle is no longer loose and the door works as designed. Call complete.

Arrived on site to test unit for not advancing past sense. Found bad capacitor. Replaced cap with truck stock part W11395618. Unit now working as designed. No leaks detected. Job complete.

Arrived on site for kitchen aid builtin microwave display not working. I inspected the unit and work area. I found the display leds week and flickering it. I replaced the display board. I ran through all the numbers on the display and found all the leds bright and not flickering out. Job complete.

Arrived on site to install suspension rods to resolve washer going off balance. Replaced rods and calibrated. Unit working as designed. Call complete.

"Arrived on site to inspect range oven not heating. Upon further, I found the bake element had a burn out spot on the back left side of the coil (photo). I removed and replaced the bake element (W11182108) and tested. Unit is operating as designed. Customer provided proof of purchase for warranty verification. Job completed."

"Arrived onsite for not cooling. Upon arrival inspected unit. Found at the time of arrival the unit is cooling. Found fresh food section ideal. In freezer items are frozen. Customer explained ice cream wan not hard. Meats and fruits were frozen. Popsicles looked like they had melted then refrozen. Customer stated if setting freezer temperature on max then temperature seemed good. Removed evaporator cover and found light frost pattern. Found that unit may have slight undercharge. Evacuated system, pulled vacuum and purged with nitrogen. Recharged per spec. Ran unit and view fuller frost pattern. Notified customer to monitor."

Arrived on site to test unit for not washing. Found wash motor receiving proper voltage(120vac) but not engaging. Replaced unit now working as designed. No leaks detected. Job complete.

Arrived onsite for display not operating. Upon arrival inspected unit. UI control is darkened. Checked polarity and is good. All cooktop burners ignite. Got 120VAC at control. Need to replace control. Replaced control and unit is lit. Test unit by heating oven to 350. Oven ignited correctly and reached 350. Unit is operating as designed. No gas leaks present at this time. Job complete

"Arrived onsite for error message F9e0. On inspection found the outlet was missed wired got 242 vac from neutral to L2, 127 vac from L1 to L2. Informed the CX that the wiring was incorrect."

Arrived on site for a dishwasher that has a special project to replace the heater. Inspected unit and work area. Confirmed that the customers model and serial numbers were within the range of repair notated on the service pointer. Replaced the heater and tested the unit. The unit began to work and operate as designed. Call complete.

"Arrived on site to test unit for RC door switch broken. Replaced switch, unit working good. Found mullion was sweating excessively. Filled in gap between linear and cabinet with silicone. Advised customer to monitor and if issue persists whirlpool would need to be contacted. No leaks detected. Job complete."

"Arrived on site for no ice. Ran diagnostics bf error code,called tech support diagnosed a defective icemaker per tech support to replace icemaker replaced icemaker defrosted fill tube unit working as designed. SR#7735027970"

"Arrived on site for water leaking. No water residue in freezer or fresh food compartment,removed compressor cover found icemaker fill tube not fully inserted to water valve,reinstalled fill tube to valve."

Arrived on site for a washing machine that is making a screeching sound when it goes into spend. Inspected unit and work area. Did confirm the customer complaint and checked underneath the unit. Found at the camp old had started working its way down and was not properly and securing the cam and causing the belt and cam to wear. Replaced both parts intestine the unit. The unit began to work and operate as designed. Call complete.

Arrived on site for a washing machine that is not washing clothes well. Inspected unit and work area. The customer advised that the issue with the washer is that the washer does not fill high enough and thus does not submerge all of her clothes in the washer. She advised that she does notice that unit will complete each cycle but shes having to wash loads twice sometimes in order to get them actually clean. Ran the unit through diagnostics and did not find any stored air codes. I ran the unit through an auto test twice and the unit ran as designed. I called Whirlpool Techline and spoke to Scott SR# 7735034302 . He had me run a calibration on the unit and advised there is nothing more we can do on this washer due to all components working as designed. He advised the issue would have to be a use and care issue otherwise. Went over Techlines findings with the customer and the unit is working as designed. Call complete.

Arrived on site. Per whirlpool replaced both doors same issue freezer door matte finish fresh food door shiny finish informed customer to contact whirlpool customer service

Arrived onsite for a washer to replace previous diagnosed parts. I confirmed the F3E3 error and deleted the error code. I tested the thermistor to the valve from the control and found it open. I replaced the inlet valve and ran the service diagnostics test. The unit worked as designed and the error didnt return. There were no water leaks present at the time of service. Call complete.

Arrived on site to diagnose a washer that is leaking. Found drain in home backing up and overflowing. Customer will need to fix clogged drain. No failures were found with washer. Water damage waiver is signed.

"Arrived on site for built in microwave, inspected unit and work area. CX complaint was light inside cavity didnt work. Gained access to the light and tested open bad. Replaced and tested unit is now operating as designed. Job completed."

"Arrived on site to test unit for not heating. Found bad cap. Replaced mag, cap and diode. Unit now working as designed. Job complete."

"Arrived on site to test unit for squeaking noise, tested unit found gear case has failed leak oil onto the cam and belt, cam has also melted together replaced gear case, cam belt and shift actuator as precautionary, tested unit unit is now functioning as designed, squeaking noise is now gone , no leaks detected job complete"

"Arrived on site ,replaced touch pad console . Test unit . All is checking normal. Job complete"

Arrived on site for dishwasher flashing 8-4 float error code . Pulled tray out and found standing water in tray. Dried tray out . Ran diagnostics all checked normal. Customer had recently used different pods then she would normally use . She did have over sudsing after using them . She mentioned she had to run dishwasher multi times to flush tub out . Recommended she not use new pods and go back to her normal pods . Couldnt tell if pods were dish or laundry . No other issues found with unit . No water leaks detected at time of service. Job complete

"Arrived on site to diagnose a range with a burner not lighting. Found gas port for ignition on burner head clogged, cleared clog and all is working properly at this time."

"Arrived onsite for Not Cooling. Upon arrival inspected unit and both sections are cooling. Customer stated that the evaporator cover was covered in frost. Customer thawed unit prior to arrival. Ran diagnostics and heater would not energize. Checked heater resistance at control and is OL. Removed evaporator cover and found harness to heater is not securely connected. Connected harness correctly and test unit, heater now energizes. Cleared remaining frost from evaporator. Job complete"

"Arrived to instal previously diagnosed and ordered parts. Upon inspection, I found the chassis was forced into the cutout due to the lower front of the cabinets not being prepped properly. This caused the chassis to be warped and it was evident from the venting at the top of the microwave door having a droop due to pressure applied at the sides, causing the vent to buckle. The lower front border at the bottom front of the unit was incorrectly cut out, causing the vent to press against it. The sides of the cabinet board that was cut incorrectly, show movement back from the pressure of the chassis pressing back and binding. The CX has been having issues with the door and required additional closing attempts the get it to operate and to shut the interior light off, which is an indication of the warped chassis. I advised the CX that the cabinet issue will need to be corrected before and further repair maybe attempted and likely not required."

"Arrived on site to install console, inspected unit and work area. Removed old one and replaced with new one. Tested and at now operating as designed. Job completed."

Arrived onsite to install previously ordered parts. Replaced control. Test unit and light functions operate as designed. Job complete

Arrived on site to install previously diagnosed parts. Installed new control heater and harness. Advised CX to allow 24hrs for refrigerator to start cooling. Leaks where present at time of service. Job completed.

Arrived onsite for refrigerator not dispensing water. Upon arrival inspected unit. Found frozen reservoir water line. Thawed line and unit is now dispensing water. Found that fridge has little to no food product stocked. With no product to cool and limited door swings the temperature will gravitate towards the water line and freeze. Recommended lowering settings to level 2 when not stocked and raising back to level 3(recommended when fully stocked. Also running the dispenser at least once daily will keep line from freezing. Unit is functioning properly. Job complete

Arrived onsite to replace parts recommended per tech line. Replaced failed harness. Ran test and unit is now testing accurately for voltage. Control is functioning properly. Intermittency as due to faulty harness. Unit is now functioning properly. Job complete

Arrived onsite for a refrigerator that the drawer does not lock into place. The CX stated that the middle drawer and shelf comes out of place when opening the drawer or putting anything heavy on the shelf. The bottom shelf and the middle shelf are the same part number so I swapped them to see if it would lock into place on the middle section and had the same results with it coming out. I pushed both shelves against the left side of the liner and measured the gap on the right side between the shelf and liner. The middle shelf has a 7/16 gap and the bottom shelf has a 1/4 gap. I called techline and spoke with Sterling SR# 7735034825. Unit is getting sent up for product review. I called the customer and let them know. Call complete.

"Arrived on site for dishwasher not stopping. I found out from the customer the unit would. It start. I put the unit through a diagnostics cycle and found fault code F4e4 wash motor error. I tested the motor from the control and found 17.2 ohms across all 3 windings. I tested voltage from the control to the motor and found it dropping to 60 vac. I found good voltage to the control. I replaced the control and retested the unit. The unit filled, and the wash motor came on it, drained and the heating element activated. Job complete."

"Arrived on site and customer saw delicates and bulky cycle are not working all other cycles are completing. Set washer into diagnostic and found no saved error codes, ran diagnostic cycle and it completed properly. Spoke with tech line and they recommended replacing control. They also requested customer video any further issue, job complete. 7735027539"

"arrived on site for dishwasher making a humming noise during operation. I inspected the unit and work area. I verified the model nu,her and found it falls under service pointer W11540964 for the heater replacement. I out the unit into diagnostics and found fault codes F8e2 inlet valve electrical problem fae2 vent wax motor electrical problem. I ran a diagnostics cycle and found the unit filling. When the wash motor came on I could hear the motor making a loud humming noise. When the cycle got the activating the vent wax motor it shut off. I found the motor out of range. The unit will need a new heating element which is covered under the special project code S17304. It will also need a vent wax motor and sump assembly, ordrng 1 W11416362 (Sump assembly) and 1 W11414073 (Vent wax motor) and 1 W11537778 (Heater)"

"Arrived on site for no unit not freezing. Removed evaporator cover found ice ball on inlet and traces of uv dye on evaporator fins diagnosed a leak at the evaporator. Ordering a new compressor,evaporator and filter drier parts covered by manufacture ; ordrng 1 W10195924 (Evaporator) and 1 W10841139 (Compressor.) and 1 Wpw10143759 (Drier uv) and 1 W11506635 (Access valve) and 1 WPW10449006 (Inverter)"

Arrived onsite for a range with the element out. The customer had the lower oven disassembled and the ignitor was bad. The Service Matters part number subs to the wrong part. The customer does not want to replace the ignitor with a generic and wants the OEM. Ordering a parts research. ordrng 1 7432P143-60 (Bake ignitor) and 1 Partsresearch (Lower oven bake burner)

"Arrived on site for Samsung washer leaking. I inspected the unit and work area. I found the below torn in the upper left corner. I found a Samsung service tip, that states to replace the original below and clamp with the improved design. I am ordering parts according to the service tip; ordrng 1 DC97-14618H (Clamp)"

Arrived on site for KitchenAid cooktop front right burner not igniting properly. I inspected the unit and work area. I tested the front right burner and found it hard to ignite and doesnt carry over very well to the main burner. I pulled the burner apart and found the orfice holder restricted and the tension spring loose. I tested the other burners and adjust the valves. On the center burner I found the tension spring missing all together. I cleaned the orfices and found it lighting. ordrng 2 W10554297 (Spring)s and 1 W11173537 (Front right holder)

Arrived onsite for a dryer that only clicks when start is pressed. I found the belt broken. The rollers and idler check good. The vent is completely stopped up with lint and I advised the CX to get it cleaned and referred them to the Dryer Vent Wizard. Ordering the belt. Office to RS. CX paid the diagnostics fee; ordrng 1 WE03X29897 (Belt)

"Arrived on site to test unit for not cooling in RC and RC ice maker not working, tested unit found damper in cooling tower not cycling properly, ice maker has lost its home position, attempted to reset but still unresponsive, ordrng 1 243297613 (Rc ice maker) and 1 5304510255 (Air tower)"

"Arrived to inspect ice not being produced. I found the ice maker valve was restricted and the CX will replace it. During inspection I noted the RC drip pan fractured in two places and it will require replacement. The RH RC door gasket was torn and will be replaced upon return. No leaks observed during service; ordrng 1 W11457241 (Drip Pan) and 1 W10846057 (RH Door Gasket)"

"Arrived on site for refrigerator, inspected unit and work area. CX complaint unit frozen. Took temps at arrival FC 37?, RC 60? unit was turned off from the control. Tested the rails and they seem to be working fine. Tested the defrost and had no voltage to heater. Tested the bi-metal and was good, ohmed the heater and was also good. Will need the control. ordrng 1 WPW10503278 (Control)"

"Arrived on site to test unit for LR burner not able to adjust temp. Found infinite switch was bad. Also found fan switch was bad. Replaced infinite switch, burner now working as designed. Needing fan switch. ordrng 1 WP74009254 (Switch)"

"Arrived on site for a washer that has issues with the control panel. Inspected unit and work area. Did confirm that the user interface was attempting to light up with short circuit and kept reef setting itself. Found the washer is a washer that has a dryer stacked on it. Remove the top cover and went to replace the user interface. Found rodent damage done to the wire harness leading to the user interface. Ordering the NTC harness and upper harness due to an ability to determine which harness was the correct one leading to the user interface. Did speak with SRN did confirm those would be the only two harnesses that could be the harness for the UI. The office will need to contact the customer about a return date due to limited parts availability.; ordrng 1 W11449075 (Ntc harness) and 1 W11316252 (Upper harness)"

"Arrived on site to test unit for no heat, tested unit found thermal fuse is good and heater is good, but no voltage sent to element, will need control to fix unit, customer accepted, ordering part, office to reschedule"

"Arrived on site for ice build,door not sealing and no ice. Found packages preventing from door sealing fully,removed packages door sealing tested icemaker diagnosed a defective icemaker. Ordering a new icemaker parts; ordrng 1 WR30X10093 (Icemaker) and 1 WR57X10084 (Water valve)"

"Arrived on site to follow up on refrigerator that had lost cooling. Customer advised that the unit lost cooling in both compartments and they heard a consistent clicking coming from the rear of the unit. They unplugged for 3 days. Unit was turned on again this morning. On arrival I found it was cooling properly, but the compressor was scalding hot, likely locking up due to heat causing their failure. Ordering sealed system components to resolve, R600. Office to schedule with SS tech. ; ordrng 1 W11574734 (Compressor) and 1 R600Kit (R600 Kit) and 1 W11506635 (Access Valve) and 1 Wpw10143759 (Dryer) and 1 W11598434 (Evap)"

Arrived on site and found correct harness will need to be ordered; ordrng 1 W11568984 (Lower harness)

"Arrived onsite for Not Cooling. Upon arrival unit is unplugged. Restored power to unit. Condenser fan and compressor turned on. Compressor is pulling .58 amps. Removed evaporator cover. Evaporator fan is operating. Found frost only forming at capillary tube and top corner of evaporator only. There is a restriction and will need a sealed system repair. Ordering compressor,evaporator, uv drier, access valve, nitrogen, and R600 kit. Office to reschedule ; ordrng 1 W10836706 (Evaporator) and 1 WPW10507886 (Compressor) and 1 Nitrogen (Nitrogen) and 1 R600kit (R600 kit) and 1 WPW10143759 (UV drier) and 1 W11506635 (Access valve)"

"Arrived on site and replaced consul diagnosed by previous technician, after replacement it is working properly. Customer also pointed out that middle rack manifold is broken, took picture. Theyre using a Wire tie to hold it together, a new one will be needed; ordrng 1 W11568642 (Manifold) and 1 W11573754 (Manifold)"