Service History 273

Near Salado, TX 76571
Paul
Job Details: 01/06/2021
WASHER WHIRLPOOL WTW8500DC5 Arrived onsite for a washer with long fill times and not completing a cycle. I found a long fill error in the control. I found the cold water side of the valve barely passing water. I replaced the fill valve and ran diagnostics. The unit completed the cycle and works as designed. There were no water leaks present at the time of service. Call complete.
Near Manor, TX 78653
David S
Job Details: 01/06/2021
RANGE WHIRLPOOL AGR5330BAS3 Arrived on site for front left burner not igniting properly. I inspected the unit and work area. I found the burner head not distributing the gas properly. I replaced the burner head and found it lighting every time. I found the flame high when set to low. I adjusted the valve stems. All the burners look even and are working as designed. Job complete
Near Austin, TX 78732
Brandon
Job Details: 01/06/2021
REFRIGERATOR WHIRLPOOL WRS571CIHV00 "Arrived on site for customer complaint of unit not cooling, found compressor was getting power from hv control board. I replaced control, unit tested good.
Near Seguin, TX 78155
Noah D
Job Details: 01/06/2021
DISHWASHER AMANA ADB1400AGF1 "Arrived on site to inspect dishwasher for not cleaning correctly, upon inspection found the pump not starting, replaced pump and motor, tested for functions and leaks, all functions returned, no leaks. Complete"
Near Spicewood, TX 78669
Brandon
Job Details: 01/06/2021
RANGE JENN-AIR JIS1450DS2 "Arrived on site for customer complaint of error code and right side of cooktop not working, found failed display and module, I replaced both parts, unit tested good."
Near San Marcos, TX 78666
Andrew
Job Details: 01/06/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Arrived on site to test unit for loud buzzing while ice maker is cycling. Found air baffle getting caught in gasket and making buzzing sound. Realigned gasket, tested unit, unit is working as designed. Job complete."
Near Manchaca, TX 78652
Andrew
Job Details: 01/06/2021
WASHER WHIRLPOOL MVW6230HW0 "Arrived on site to test unit for excessive shaking. Found left rear shock not set properly(took pic). Set shock properly. Tested unit, unit works as designed. Advised customer on loads and loading procedures. No leaks detected at time of service. Job complete."
Near New Braunfels, TX 78130
Noah D
Job Details: 01/06/2021
WASHER AMANA NTW4516FW3 "Arrived on site to inspect washer for loud noises during operation, upon inspection and testing found no issues with motor or gearcase, found the unit was very not level ,releveled unit and sound was lessened, zip tied drain tube and all sound was gone. Job complete"
Near Georgetown, TX 78628
Tommy
Job Details: 01/06/2021
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 Arrived onsite for refrigerator still no cool. Upon arrival found unit damper control had been damaged. As well as found unit control was incorrectly reading thermistors. Replaced both and tested. Unit is now cooling light frost pattern good amps to compressor and motor evap running and damper responding correctly. Let customer know to give unit 48 hours to cool. Job Completed.
Near Austin, TX 78745
Matthew
Job Details: 01/06/2021
REFRIGERATOR WHIRLPOOL KRFC300EWH00 Arrived onsite for refrigerator freezer items in crisper drawer. Recorded temps and were in line with set temperature on control. Fan is running. Adjusted temp to control bottom drawer. Food is not freezing in any other compartment. Job complete
Near New Braunfels, TX 78132
Andrew
Job Details: 01/06/2021
COOKTOP KITCHENAID KGCU467VSS01 "Arrived on site to test unit for right front not igniting. Found burner head was not distributing fuel properly preventing ignition. Replaced burner head, tested unit, unit works good. No leaks detected at time of service. Job complete."
Near Austin, TX 78738
Brandon
Job Details: 01/06/2021
DISHWASHER WHIRLPOOL WDT780SAEM1 "Arrived on site for customer complaint of unit leaking under sink, and unit shutting off. Found leak coming from plumbing under sink at garbage disposal connection to drain pipe. Instructed customer to have plumber look at that. Found float switch error code, which is causing unit to shut down. Found spray arms clogged with debris. Instructed customer to get new spray arms."
Near Andice, TX 78628
Tommy
Job Details: 01/06/2021
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite for previously diagnosed parts. Upon arrival turned unit off at breaker. Pulled oven and replaced control. Put unit back into place. Tested. Found unit operating as designed. Job Completed.
Near Austin, TX 78731
Wesley
Job Details: 01/06/2021
DISHWASHER KITCHENAID KDTE104DSS0 Arrived onsite and found unit operating with rusted drain pump. All checks good after repair. No more leaking.
Near Austin, TX 78735
Robert
Job Details: 01/06/2021
REFRIGERATOR WHIRLPOOL WRS325FDAW04 Arrived on job to replace previously diagnosed parts. After replacement test operation all lights working properly.
Near Austin, TX 78745
Luis
Job Details: 01/05/2021
REFRIGERATOR WHIRLPOOL WRT108FZDM05 "Arrived on site for refrigerant leak. Replaced evaporator and installed a uv drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good,checked both compartments no traces of dye ; used 1 W10896689 (Coupling), 1 W10896678 (Coupling), 1 W11401417 (Coupler), and 1 W11401413 (Coupler) from stock"
Near Austin, TX 78737
Robert
Job Details: 01/05/2021
DRYER MAYTAG MEDB800VQ0 "Arrived on job for complaints of noise. Found the pulley for belt worn will need pulley and both seals for drum. ; ordrng 2 280140 (seal,drum)s and 1 WPW10547292 (pulley-idr)"
Near Liberty Hill, TX 78642
Justin
Job Details: 01/05/2021
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site for refrigerator making grinding noise and not cooling properly. Upon arrival customer stated it sounded like a plane taking off and was coming from back of unit, and that it was intermittent about every hour or so. She also stated she had a lot of food in the fridge during the holidays and that could be the cooling problem. I advised her it could of caused lack of air flow and made it seem that way. I tested temps in FC and got 3°F, and RC which had 39°. I tested condenser fan, evap fan, and ice box fan which all tested good. I could not recreate the noise at time of service. Customer did also stated they have very hard water and are hooked up to a reverse osmosis. After describing the noise and this, I believe it to be the inlet valve chattering. Ordering new inlet valve and needs to be installed. I advised customer to video the noise if it happens again just in case for the next tech. I found no mechanical failure during time of
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 01/05/2021
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 Arrived on site to diagnose a refrigerator that is not making ice. Found failed icemaker assembly. Icemaker will need to be replaced to complete repairs. ; ordrng 1 W11099789 (icemaker)
Near Temple, TX 76504
Tyler
Job Details: 01/05/2021
RANGE MAYTAG MER6600FZ2 Arrived on site for range that customer said on the left side hinge was no goofy when door was opened or shut. Upon a arrival I found door was secured but spring in left side hinge was getting to weak to hold door well. I’m not replacing both the left and right side door hinge to ensure this problem wouldn’t happen in the future after placing both parts needed I was able to reassemble and test the unit and verify that everything is now functioning as designed call complete
Near Smithville, TX 78957
Scott
Job Details: 01/05/2021
DRYER WHIRLPOOL LER8857EQ2 "Arrived on site for dryer heating but not tumbling . Found belt broken. Replaced belt ,idle pulley with kit repair . All tested normal . No lint build up at time of service. Job complete"
Near Cedar Park, TX 78613
Justin
Job Details: 01/05/2021
DRYER WHIRLPOOL WED4850HW0 Arrived on site for dryer that made a loud pop and would no longer spin. Upon further inspection found dryer belt broke off. Installed new dryer belt and tested unit. Unit now working as designed. Call complete.
Near Austin, TX 78746
Leonardo
Job Details: 01/05/2021
OVEN GE JTP26G0V2BB Arrived on site to test unit for door locked and fan running non stop. Test unit and found door can open and fan not running. Test unit and heated both ovens to 350 but no cooling fan came on. Test unit and found bad control board and control board
Near Austin, TX 78735
Robert
Job Details: 01/05/2021
OVEN GE JTP15WA1WW Arrived on job for complaints of light not working. Bulb burned out.
Near Meadowlakes, TX 78654
Cliff
Job Details: 01/05/2021
DISHWASHER KITCHENAID KDFE104HPS0 Arrived on site to diagnose a dishwasher that is not closing properly. Tested unit and found hinge failed. Replaced hinge and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Near Lakeway, TX 78738
Brandon
Job Details: 01/05/2021
COOKTOP WHIRLPOOL WCG55US6HS00 "Arrived on site for customer complaint of flames being to high, used orifices to solve issues and adjust burner flames. Tested good."
Near Killeen, TX 76549
Tyler
Job Details: 01/05/2021
DRYER GE DBSR463EG7WW Arrived on site for dryer not turning on. Upon arrival I found that the dryer was receiving 240 V from the breaker and outlet assigned to it and upon further inspection I found the reason the knob and time it would not turn on was because the timer knob itself was broken off the timer and the timer skim that the knob hold onto his heart where down due to age it is common for these if it’s after five or more years for the plastic knob so we’re down from the heat and break. Office will need to get American home shield authorization for replacing the timer as well as the timer knob and will then need to reschedule customer due to her sporadic schedule. ; ordrng 1 CNOTE (TGO CALL DUE TO FAMILIARITYWITH BRANDS REPAIR NEEDED) and 1 UNKNOWN (AHS AUTHO NEEDED) and 1 WE1M654 (knob)
Near Wimberley, TX 78676
Richard
Job Details: 01/05/2021
WASHER WHIRLPOOL WTW4800BQ1 Arrived onsite for the washer not spinning properly. During testing found that the suspension rods were worn out completely causing the issue. Replaced all 4 suspension rods and washer tested good . Complete
Near Bee Cave, TX 78738
Brandon
Job Details: 01/05/2021
DRYER WHIRLPOOL WGD7400XW0 "Arrived on site for customer complaint of unit not heating, found belt and pulley slipped off of blower wheel and motor, I tightened pulley onto blower wheel and attached belt, unit tested good.
Near Wimberley, TX 78676
Richard
Job Details: 01/05/2021
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived onsite for the refrigerator section not cooling properly and fan is noisy. During testing found that the refrigerator evaporator is frozen solid causing the issue. Will need to perform defrost issue repair. Ordering parts and office to schedule. Advised to defrost evaporator by unplugging refrigerator. ; ordrng 1 W11256332 (Cover) and 1 WPW10675033 (Hv board) and 1 Shims (Shims)
Near Lago Vista, TX 78645
Lou
Job Details: 01/05/2021
OVEN WHIRLPOOL WOS51EC0HS02 "Arrived on site to inspect oven needing touch up paint. Upon further inspection, I found a chip on the left side wall approximately 3/4 inch in size and another on the right side wall the same size. Using the black touch up paint that was prescreened, I filled in the chips and let dry (photos).
Near Canyon Lake, TX 78132
Andrew
Job Details: 01/05/2021
RANGE KITCHENAID KFDC558JSS00 "Arrived on site to replace orifice holder from previous diagnosis. Replaced orifice holder and installed correct orifice for LP. Tested unit, unit works good. No leaks detected at time of service. Job complete."
Near Canyon Lake, TX 78133
Andrew
Job Details: 01/05/2021
DISHWASHER GE GSD3200G00WW "Arrived on site to test unit for leaking. Tested unit and found leak coming from left side door. Inspected gasket and found a screw sitting between door and gasket preventing proper seal. Inspected seal and seal is good. Removed screw, tested unit, unit is no longer leaking. Noticed unit was not level, leaning forward, leveled unit. No leaks detected. Job complete."
Near Austin, TX 78733
Kevin
Job Details: 01/05/2021
FREEZER JENN-AIR JUD248RWRS00 "Arrived on site and replaced harness and user interface diagnosed on previous visit, after replacement new user interface is not working still spoke with techline and after checking voltages at the control board they recommended bringing back all possible wire harnesses as there could be either a wire problem or the new control panel is bad. Will order all possibilities to ensure a repair on the next visit.; ordrng 1 W10204663 (Power harness) and 2 Wpw10270487 (Ui)s and 1 W10488357 (Harness) and 1 W10204933 (Harness) and 1 W10304194 (Harness) and 1 W10204947 (Harness) and 1 WPW10204648 (Control board)"
Near Canyon Lake, TX 78133
Andrew
Job Details: 01/05/2021
DISHWASHER KITCHENAID MDB7749SBM0 "Arrived on site to test unit for just draining mid cycle. Tested unit and found bad connection with overfill switch. Fixed connection. Tested unit, unit is now working as designed. No leaks detected at time of service.
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 01/05/2021
REFRIGERATOR KITCHENAID KUDF204ESB01 Arrived on site to diagnose a refrigerator that is not cooling. Found compressor coming on but not pumping refrigerant. Compressor and UV dryer will need to be installed to complete repairs. Office to set a return appointment for two hour job.; ordrng 1 2HOURJOB (2 HOUR JOB) and 1 W10913906 (coupler) and 1 WPW10143759 (dryer) and 1 WPW10772872 (compressor)
Near New Braunfels, TX 78132
Noah D
Job Details: 01/05/2021
REFRIGERATOR WHIRLPOOL WRB322DMBM00 "Arrived on site to inspect fridge for not making ice, upon inspection found found the icemaker full of ice but not harvesting, replaced icemaker and the unit filled with water. Complete"
Near Georgetown, TX 78626
Tommy
Job Details: 01/05/2021
REFRIGERATOR KITCHENAID KFIV29PCMS03 Arrived onsite for previously diagnosed parts. Replaced motor evap. UI and control and tested. Unit is now operating as designed. Job Completed.
Near Georgetown, TX 78626
James
Job Details: 01/05/2021
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived on site and tested operation. Found fresh food door hinge pin not seated into hinge and is popping out. Unit will need new hinge to repair. Office to schedule return services. ; saved tckt
Near Gatesville, TX 76528
Jonathan
Job Details: 01/05/2021
REFRIGERATOR KITCHENAID KRFC704FBS01 "Arrived on site for refrigerator that’s not cooling. Inspected unit and work area. Found freezer temperature at 80°F. Found refrigerator at 75°F. Found no evidence of a defrost issue. Tested maximum and minimum temperatures of the freezer and refrigerator sides over the last 6 hours. Found unit stating the freezer side went down to -20°F and the refrigerator side got down to 36°F. However, the average temperatures were at the temperatures stated. Ran the unit through a compressor test and found the compressor would not turn on. Removed back cover and found compressor hot to the touch. I advise the customer that the rest of the repair would be covered under the manufacturer extended warranty. Ordering sealed system parts in office will need to contact customer about reschedule date due to out of stock items. Service will need at least two hours for repair and oil less gauges. ; ordrng 1 OILLESSGAUGES (OIL LESS GAUGES) and 1 W10805035 (drier-tube NO
Near Liberty Hill, TX 78642
Tommy
Job Details: 01/05/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for dishwasher leaking. Upon arrival found unit was operating as designed customer said they may have had a dish keeping dishwasher from sealing but issues has not repeated. Job Completed.
Near New Braunfels, TX 78132
Noah D
Job Details: 01/05/2021
FREEZER WHIRLPOOL WRT112CZJZ00 "Arrived on site to inspect fridge for not cooling correctly and causing water leaks, spoke with Techline and did a video chat with TJ, found the doors are the issues, ordering both doors. Office to reschedule; ordrng 1 W11315264 (DOOR ) and 1 W11315308 (DOOR )"
Near Killeen, TX 76542
Tyler
Job Details: 01/05/2021
DISHWASHER GE GDF510PSD0SS Arrived on site for a dishwasher not draining out properly according to the customer. No about arrival I ran diagnostic check but could not find an air codes other than a longer no drain showing up and then tested the drain pump and found it was receiving proper voltage but the bearings internally were stuck and not pumping the water out and then replace the drain pump and retested the unit and verified that it is now draining the water all the way out as designed and the water in the valve is still functioning properly. Call complete
Near Austin, TX 78737
Robert
Job Details: 01/05/2021
WASHER WHIRLPOOL WTW5500SQ0 Arrived on job for complaints of leaks. Found damaged hose. From valve to tub; ordrng 1 WP8317926 (nozzel hose)
Near Austin, TX 78705
Wesley
Job Details: 01/05/2021
DISHWASHER WHIRLPOOL WDF331PAHS0 Arrived onsite for major leak during operation and found drain hose installed improperly. Corrected. Unit is now operating properly without a leak.
Near Bastrop, TX 78602
Scott
Job Details: 01/05/2021
WASHER WHIRLPOOL CAE2745FQ1 "Arrived on site for lid not sitting in latch . Replaced latch , reran diagnostics latch worked once . Then stopped working . Ordering latch and control . Call to set return ; ordrng 1 W10482836 and 1 W11298479 (CONTROL)"
Near Austin, TX 78724
David S
Job Details: 01/05/2021
DISHWASHER WHIRLPOOL WDF520PADM8 Arrived on site for dishwasher not washing dishes. I inspected the unit and work area. I found the water valve closed at the wall. I opened the water valve. I ran the unit through a diagnostics cycle and found it operating as designed. No water leaks detected. Job complete.
Near Georgetown, TX 78633
Tommy
Job Details: 01/05/2021
VENTHOOD UNKNOWN WVU37UC0FS0 Arrived onsite for vent hood failure. Upon arrival found unit had proper voltage. Unit would intermittently fail at motor. Ordering unit control and motor. Office to reschedule due to part availability. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11100651 (MOTOR) and 1 W11100652 (CONTROL )
Near Dripping Springs, TX 78620
Robert
Job Details: 01/05/2021
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Arrived on job for complaints of no freezer light. Pulled light and found loose connection. Secured connection and test lights now working properly.
Near Austin, TX 78734
David
Job Details: 01/05/2021
DISHWASHER GE GDF510PSJ6SS "Arrived on site to diagnose dishwasher not washing dishes on lower rack. Diagnosed unit and found diverter isn’t moving and adjusting the flow to lower spray arm.
Near Killeen, TX 76549
Al
Job Details: 01/05/2021
REFRIGERATOR FRIGIDAIRE FFHS2622MH3 Arrived to install previously ordered part.Removed and replaced the ice maker and unit tested as designed.Water filled and was harvesting at the completion of the call.Job completed
Near Salado, TX 76571
Paul
Job Details: 01/05/2021
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived onsite for dishwasher with broken rack. Found adjusters broken, ordering adjusters W10712395. Office will call for return visit. ; ordrng 1 W10712395 (ADJUSTER)"
Near Killeen, TX 76542
Paul
Job Details: 01/05/2021
REFRIGERATOR FRIGIDAIRE FFHB2750TE2 "Arrived onsite for fridge not making ice. Put unit in test mode and tested icemaker. Ice maker was broken and upon further inspection found ice maker evaporator frozen over leaking water into chassis. Unit would freeze water in chassis causing condensation and ice build on back wall outside of unit. Ice build up would melt leaking to wood floor.
Near Austin, TX 78724
David S
Job Details: 01/05/2021
MICROWAVE WHIRLPOOL WMH32519HZ5 Arrived on site for microwave door not closing. I inspected the unit and work area. I found the top interlock in the back position. I powered the unit off and pulled the interlock forward. I powered the unit back on and tested the microwave. I found it working as designed. Job complete.
Near Austin, TX 78731
Wesley
Job Details: 01/05/2021
REFRIGERATOR KITCHENAID KRSC500ESS00 Arrived onsite and found unit compressor running but absolute no cool. See pics of evap. Fans running. Advised customer sealed system repair parts coverage. . ; ordrng 1 2HRS and 1 W10779331 (compressor) and 1 W10913906 (coupler) and 1 WPW10143759 (dryer)
Near Austin, TX 78749
Leonardo
Job Details: 01/05/2021
DISHWASHER WHIRLPOOL WDT710PAHB1 Arrived on site to test unit for unit not turning on or unit starting and the turning off. Will order new control board and new console. Office to reschedule. ; ordrng 1 W11116422 (CONSOLE ) and 1 W11306302 (CONTROL BOARD )
Near Marble Falls, TX 78654
Cliff
Job Details: 01/05/2021
WASHER MAYTAG MVWB765FW3 "Arrived on site to replace drive system for water. Replaced clutch, gear case, rotor, stater, slider, and mounting screws. Tested unit and found all is functioning properly at this time. No leaks were found at time of service."
Near Fort Hood, TX 76544
Tyler
Job Details: 01/05/2021
WASHER ROPER RTW4516FW2 Arrived on site for washer making a loud noise during agitation in spin. Upon arrival I ran a diagnostic check and found an error code indicating a miscommunication between the door latch anime control I also found forever that the unit was not stable correctly and is also shaking pretty violently whenever going to agitation to spin after testing the main control and door latch if I’m a door latch to be bad and ended up replacing it and I also re-level the unit and reassembled and tested to verify thewasher was now functioning as designed. At this time I’m from the customer to go ahead and use the machine if the unit does have another reoccurring issue with noise I would recommend replacing the gear case and cam assembly at time of service unit didn’t show any signs of wear and tear but the previous issue with being off-balance can cause some wear on those parts
Near Mustang Ridge, TX 78610
Leonardo
Job Details: 01/05/2021
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to test unit for unit not turning on. Test unit and found ui not responding. Found error code of ui ordering new ui and will replace ui console and control board. ; ordrng 1 W11296171 (CONSOLE)
Near New Braunfels, TX 78130
Noah D
Job Details: 01/05/2021
REFRIGERATOR GE GSE25HSHBHSS "Arrived on site to inspect fridge for leaking from spout and icemaker, upon inspection found the valve malfunctioned causing leaks, ordering valve, office to reschedule.; ordrng 1 WR57X33326 (VALVE )"
Near Georgetown, TX 78626
Tommy
Job Details: 01/05/2021
MICROWAVE WHIRLPOOL WMH32519HZ Arrived onsite for microwave light not turning on. Upon arrival found unit control damaged Replaced control and tested. Unit is operating as designed. Job Completed.
Near Pflugerville, TX 78660
Kayman
Job Details: 01/05/2021
DRYER MAYTAG MEDB835DC4 Arrived onsite for dryer making rattling noise. Upon inspection I found a rattling would begin after a few mins of drying. I accessed the blower wheel and found it cracked and warping. I replaced the blower wheel. I re assembled the unit and tested. The unit is working as designed and no more rattling. Job complete.
Near Austin, TX 78746
Kevin
Job Details: 01/05/2021
DISHWASHER KITCHENAID KDTE104ESS0
Near Austin, TX 78738
Luis
Job Details: 01/05/2021
ICE MACHINE KITCHENAID KUIX535HPS00 "Arrived on site for no ice. Unit not powering on,water in ice bin diagnosed a defective drain pump,replaced drain pump added water to pump no leaks,water from pump drained to sewer lines no leaks ,ran diagnostics all test passed."
Near Austin, TX 78737
Luis
Job Details: 01/05/2021
REFRIGERATOR WHIRLPOOL KRFC704FSS00 "Frost building up on food,shelfs and packages,gasket sealing correctly called tech support per ongoing issue per tech support all recommended repairs have been installed.
Near Austin, TX 78746
Matthew
Job Details: 01/05/2021
ICE MACHINE KITCHENAID KUIC15PRXS2 Arrived onsite for ice maker warm internally and melted ice. Upon inspection found customer is experiencing the unit shutting off due to a full bin of ice. Unit is functioning properly and plenty of ice is being produced. When the ice level is at capacity the unit will shut down and allow the level and temperature to normalize then the unit begins producing ice again. Job complete
Near Killeen, TX 76549
Al
Job Details: 01/05/2021
REFRIGERATOR WHIRLPOOL WRX735SDHV01 "Arrived to inspect dispensing issues from French door refrigerator.Unit makes ice just fine, but dispenses water at a trickle.Removed and replaced the valve and unit still trickled out.Discovered the customer has a Culligan water system which is under the required PSI to properly dispense the water needed to complete the filling process.Customer is going to bypass the water system and connect straight to the wall valve.Job completed"
Near Austin, TX 78731
Wesley
Job Details: 01/05/2021
DISHWASHER JENN-AIR JDB3200AWS5 Arrived onsite and repaired unit by replacing the touch panel. All checks good. Unit is now operating as designed. Advised customer on repair.
Near Austin, TX 78759
Wesley
Job Details: 01/05/2021
REFRIGERATOR KITCHENAID KRFC704FSS00 Arrived onsite and found ice lingering from original repair. In the evap tray. Disassembled and removed tray. De iced. Unit is now operating and draining properly. No obstruction.
Near Kyle, TX 78640
Jacob
Job Details: 01/05/2021
WASHER MAYTAG MVWX700XW1 "Arrived onsite for unit not putting in cold water. Put unit in diagnostics. Found F8E5 hot cold reversed, F0E5 off balance, F7E1 basket speed sensor fault. Hot and cold were reversed. Let customer know know to swap the hoses. Customer wanted to go ahead and replace the control and actuator. Replaced both parts. Re tested unit. Unit tested good, no error codes at this time. Job complete.
Near Canyon Lake, TX 78133
Andrew
Job Details: 01/05/2021
OVEN KITCHENAID KOST100ESS03 "Arrived on site to test unit for weak door hinges. Tested unit and found door hinges were broken. Replaced door hinges, tested unit, unit works good. Cabinet oven is sitting in is coming unattached from wall causing unit to lean forward a bit and making the door open harder than usual. Advised customer to have contractor correct cabinet issue. Job complete."
Near Austin, TX 78730
David
Job Details: 01/05/2021
COOKTOP GE CGP650SET1SS "Arrived on site to diagnose cooktop that is not lighting so,e burners and at times has uneven flames. Checked unit and sometimes you need to click the igniter a few times, but it all does light. Unit really just needed to have some burner caps cleaned. Took a wire brush and scrubbed down burner caps and burner heads to allow for better spark. Retested and unit is working as designed. Call complete."
Near Cedar Creek, TX 78612
Scott
Job Details: 01/05/2021
WASHER WHIRLPOOL CET9000GQ1 "Arrived on site for unit not registering coins being inserted into coin slot . Replaced coin drop. Still same issue . Ran diagnostics ,no error codes . Ordering control in front panelCall to set return ; ordrng 1 W11040838 (TECH BOX PD) and 1 W11201801 (TECH BOX PR)"
Near Austin, TX 78736
Leonardo
Job Details: 01/05/2021
DISHWASHER GE PDT825SSJ2SS Arrived on site to test unit for unit leaking. Test unit and found unit leaking from center under door. Couldn’t find a crack on the tubing but will need tubing and bottom and top spray arm and sump.
Near Fort Hood, TX 76544
Tyler
Job Details: 01/05/2021
DRYER WHIRLPOOL RED4516FW0
Near Leander, TX 78641
Lou
Job Details: 01/05/2021
WASHER WHIRLPOOL WTW5000DW1 "Arrived on site to inspect washer squeaking noises. Upon further inspection, customer advised that at the beginning of spin cycle, the unit would make a noise like a loose belt. I placed unit in diagnostics showing no error codes. Manually tested the spin cycle and could not duplicate the noise. I tilted t(e unit back and found where the drive pulley was rubbing on the pulley guard causing the noises. I found that the leveling feet were all the way up and when the customer does a large load, the basket is sitting on the floor causing the pulley to rub the guard. I adjusted the feet and raised the unit up and retested. Unit is operating as designed. No water leaks observed during service, job completed"
Near Belton, TX 76513
Jonathan
Job Details: 01/05/2021
REFRIGERATOR KITCHENAID KRMF706ESS01 They have since done a power reset on the unit in the unit seems to be working fine besides the ice still not making and freezer temperature problems. Found a light out in the refrigerator compartment and replaced it with the new module. Also noticed the deli drawer you are completely out. Customer advised that they just had the daily harness replaced recently and since the replacement that’s when they’ve had a plethora of these issues. I called Techline and spoke to Leon SR# 7729650042. He advised that this sounded like a DC voltage problem with the UI and Pantry deli drawer UI. He advised to replace both of those and bring another harness in case they did not correct the issue. Ordering parts and office will need to reschedule appointment with customer due to out of stock and PSP items.; ordrng 1 W11170612 (harns-wire) and 1 W11330971 (UI) and 1 WPW10769076 (cntrl-elec)"
Near Hutto, TX 78634
Jimmy J.
Job Details: 01/05/2021
VENTHOOD WHIRLPOOL WVU57UC0FS1 "Arrived on site for Not working and making weird noises. Found one of the mounting screws missing from the casing assemble. Removed motor and fan blade pieces began to fall out. Ordering new casing assembly, blower fan assembly, and hardware to be reinstalled. Make sure to check venting that builders installed to ensure it isn’t protruding into the blower fan causing further damage. . ; ordrng 1 W11099741 (casing-asm) and 1 W11099760 (hardware) and 1 W11100658 (blower-fan)"
Near , TX 78612
Scott
Job Details: 01/05/2021
COOKTOP WHIRLPOOL WCE55US0HS01 "Arrived on site for cooktop popped during cooking . Found indicator light burnedup . Ordering harness ,switched and elements . Call to set return ; ordrng 1 W10843843 (LEFT REAR ) and 1 W10857622 (RIGHT FRONT ) and 2 W10911303 (LEFT FRONT , RIGHT REAR )s and 1 W11111805 (MAIN HARNESS ) and 2 W11171119s and 1 WP8273993 and 1 WPW10275049"
Near Dripping Springs, TX 78620
Richard
Job Details: 01/05/2021
DRYER MAYTAG MED7230HW1 Arrived onsite for the dryer door not closing properly. During testing found that the door hinges are not working properly. Will need to replace. Ordering parts and office to schedule ; ordrng 2 W11116025 (Hinge)s and 2 W11116026 (Inner door hinge)s
Near Leander, TX 78641
Justin
Job Details: 01/05/2021
WASHER WHIRLPOOL MVWB835DW5 Arrived on site for washing machine with cracked lid. Upon further inspection found bent metal that attached to hinge on left side of lid which was rubbing up on lid and caused it to crack. Replaced lid and unit is now working as designed. Lid was cracked bad enough to where left side was coming off of hinge. Call complete.
Near Leander, TX 78641
Lou
Job Details: 01/05/2021
REFRIGERATOR KITCHENAID KRSC503ESS01 "Arrived on site to inspect refrigerator water dispenser not working. Upon further inspection, I tested the dispenser and water came out at a very slow rate. I removed the filter and the water dispensed as designed. I tested the water pressure at the outlet at the wall and it is high. Turned the water down and retested with filter and got same results. Removed the filter and retested and got same results. Due to this unit having ongoing issues with the water dispenser, I attempted to contact techline and they are not available to day. I removed and replaced the filter head/housing and retested with filter and got same results of slow water. Removed the filter and it operated as designed. I recommended that the customer replace the filter. Customer advised that someone is coming to the home tomorrow to check the water softener system. I recommended that once the system is checked and serviced; if the unit continues to dispense slowly, to contact whir
Near Kyle, TX 78640
Robert
Job Details: 01/05/2021
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Arrived on job to replace control. Also ran diagnostics and tested thermistors and heater all good. Removed ice on evaporator.
Near Austin, TX 78746
Luis
Job Details: 01/05/2021
REFRIGERATOR KITCHENAID KRFF305ESS00 "Arrived on site for unit not defrosting diagnosed a defective control and harness assembly,customer defrosted unit replaced main control and harness assembly.
Near Round Rock, TX 78681
Jimmy J.
Job Details: 01/05/2021
WASHER MAYTAG MVWB835DW4 Arrived on site to install previously diagnosed parts. Removed Control and UI. Installed new Control and UI. Ran diagnostics and no error codes came on. Customer showed me a video of a noise when washer was in agitation. In diagnostics a similar noise came on but wasn’t out of the ordinary. Placed in diagnostics to run calibration. No leaks detected. Job completed.
Near Hutto, TX 78634
Jimmy J.
Job Details: 01/05/2021
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site to install previously diagnosed part. Removed panel and installed new panel. Started bake and broil to ensure range was operating as designed. Bake and broil both came on. Range operating as designed. Job completed.
Near Austin, TX 78759
David
Job Details: 01/05/2021
DISHWASHER KITCHENAID KDPM704KPS0 Arrived on site to diagnose dishwasher with no power. Checked wall switch and it was on. Checked junction box and found broken L1 at terminal block. Installer ran screw through the wire instead of wrapping it around. Properly attached wire and all is working as designed. Call complete.
Near Austin, TX 78705
Wesley
Job Details: 01/05/2021
OVEN WHIRLPOOL WFE515S0JS0 Arrived onsite and repaired door by replacing hinge. All checks good.
Near Mustang Ridge, TX 78610
Kevin
Job Details: 01/05/2021
OVEN WHIRLPOOL WOS31ES0JS01 "Arrived on site and set oven to preheat and it reached temperature in expected amount of time, oven temperature measured on thermocouple was 405 when oven chimed at 350, then raised to 420 before dropping to 315 then 395, average of temperature float is 355, calibrated oven -5° I showed customer how to make this adjustment in the future if they need to. No further repair is required at this time, job complete."
Near , TX 78676
Richard
Job Details: 01/05/2021
WASHER WHIRLPOOL WTW5105HC0 "Arrived onsite for the washer not working properly. Ran diagnostics and found error codes F9E1 long drain, F7E1 techometer malfunction, F7E7 motor under power, F7E6 motor winding fault. During the spin test the motor was making a loud humming noise while working. Drain pump tested ok. Ordering parts and office to schedule ; ordrng 1 W11423758 (Gearcase) and 1 W11026785 (Motor) and 1 W11239857 (Belt) and 1 W11395618 (Capacitor) and 1 W11498808 (Control)"
Near Bastrop, TX 78602
Scott
Job Details: 01/05/2021
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site for washer not starting . Ran diagnostics, got long fill error code . No cold water coming into unit . All else checked normal . Found cold inlet hose full of sediment. Flushed hose and cleaned out cold valve screen . Re ran diagnostics, cold water flow was normal. No water leaks detected at time of service. Job complete ."
Near Leander, TX 78641
Lou
Job Details: 01/05/2021
OVEN WHIRLPOOL WFG320M0BB0 "Arrived on site to inspect range oven not heating. Upon further inspection, I tested the bake & broil functions and could hear the relay click but the ignitor failed to come on.I am ordering the correct ignitor, main control (just in case) and CNOTE-LSO PER CUSTOMER REQUEST.. No gas leaks detected during service.; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST ) and 1 W10918546 (igntr-oven) and 1 W11126814 (cntrl-elec)"
Near Lakeway, TX 78738
Brandon
Job Details: 01/05/2021
REFRIGERATOR KITCHENAID KBSD608ESS00 "Arrived on site for customer complaint of alarm going off, noise when opening freezer door, lights not working, and unit not making ice. Found freezer door switch not being activated by actuator due to loose screw, which was causing the noise, alarm and no ice. I tightened the screw, all of that tested good. Found failed module in freezer I replaced module, all lights tested good.
Near Leander, TX 78641
Lou
Job Details: 01/05/2021
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to inspect refrigerator not cooling. Upon further inspection, I found both compartments warm. I placed the unit in diagnostics and tested the fans and all are operating as designed. I tested amp draw to the compressor and it was showing 1.83amps and was very hot. Both high and low lines coming out of the compressor were hot as well. I found a solid block of ice on the FC evaporator at the capillary and suction lines. After taking the unit out of diagnostics, the unit began to cool, but shortly stopped and I could hear a gurgling sound at the back of the unit. Tested amp draw to the compressor again and found it reading 2.63amps and too hot to touch. I am ordering sealed system components...compressor, access valve, drier, FC evaporator, hv control, inverter board, UI, CNOTE-2HR JOB. No water leaks observed during service.; ordrng 1 CNOTE (2HR JOB) and 1 TJ90SF8404 (ACCESS VALVE) and 1 W10832994 (compressor) and 1 W11087200 (invrtr-b
Near Austin, TX 78754
Jimmy J.
Job Details: 01/05/2021
RANGE AMANA AGR5330BAB3 "Arrived on site for Only One or Some of the Burners are Lighting - Gas and Dual Fuel Range - PRE-ID Burner HeadLit all burners and front left burner is not lighting on the first four clicks. Removed cap and plate to clean with alcohol and a q tip. Seemed to light fine after cleaning, but a few minutes later I tried it again and it was hesitant to light. Ordering new cap, burner plate, and an ignite. Igniter is just in case the new cap and plate do not resolve the lighting issue. ; ordrng 1 WP98017461 (cap-burner) and 1 WPW10209657 (igntr-surf) and 1 WPW10636224 (burnr-top)"
Near Kyle, TX 78640
Jacob
Job Details: 01/05/2021
DISHWASHER HOTPOINT HDA3600H50WW Arrived onsite for unit not cleaning dishes properly. Looked at unit. Found that garbage disposal was backed up causing the water to back into the unit. Let customer know to turn on garbage disposal when ever they are putting food down the garbage disposal. Tested unit once again. Water fully draining from the unit. No issues at this time. Job complete
Near Austin, TX 78738
Brandon
Job Details: 01/05/2021
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site for customer complaint of unit not heating, found error code F7e1 in diagnostic mode, no heat, found open heater, ordering heater heater ; ordrng 1 W10518394 (Heater) and 1 Cnote (Office to reschedule)"
Near Bastrop, TX 78602
Scott
Job Details: 01/05/2021
REFRIGERATOR MAYTAG MSC21C6MFZ00 Arrived on site for wires in bottom harnessbroken . Ordering freezer door ; ordrng 1 LW10839911 (FZ DOOR SS)
Near Salado, TX 76571
Paul
Job Details: 01/05/2021
OVEN WHIRLPOOL WOD51EC0HS01 Arrived onsite for oven with control issues. Unit fault was then UI was not recognizing commands and screen was turning off and freezing also updated proof of purchase. Replaced UI and unit is working as designed. Job complete.
Near Leander, TX 78641
Lou
Job Details: 01/05/2021
RANGE JENN-AIR JDRP436HL00 "Arrived on site to inspect range oven not holding temps. Upon further inspection, customer advised that they baked at 400-450 and the unit failed to hold its temps and had to use a different oven. Using my multimeter, I placed my thermal lead in the middle of the center rack and tested temps on Bake at 400 degrees. When the unit notified that it was at preheat temp, my reading was 398. The unit never got to 400 degrees and my average temp was 388 but dropping. I tested the control at P1-4 to P1-3 and got a constant 247V. I tested from P1-4 to P4-1 and got a constant 0V, but every so often it would show 248V. I removed and replaced the main control and retested and unit is operating as designed. I also found that the cooling fan/blower was making a loud rattling/vibrating noise. Per service pointer W11498555, I am ordering the foam tape to install in between the fan housing and back panel to stop the vibration noise. No gas leaks detected during service, offi