We serviced a
JENN-AIR COOKTOP
Model JED3430GB01
Near Lakeway, Texas 78734
James K
Job Details: 12/05/2024
"JED3430GB01 Arrived on site for blower not working. Upon arrival, customer stated all 3 speeds will push the same. Confirmed the issued. Proceeded to replace blower switch however, will require 2nd man to lift unit to slide 2x4 on the base. The skirt of the cooktop is too far out, causing a potential break of the cooktop. Customer agreed to reschedule Dec 10th. Customer request AM appointment. ; schdld next appmnt for 12/10 TUE AM"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Lakeway, Texas 78734
James K
Job Details: 12/05/2024
"NED4655EW1 Arrived on site for unit not spinning. Upon arrival, found belt ripped. Proceeded to replace 4392065 repair kit. Tested unit and now unit is functioning as designed."
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Austin, Texas 78738
James K
Job Details: 12/05/2024
"WED5010LW1 Arrived on site for unit making rattling noise. Upon arrival, found screw right underneath unit near the vent. Removed screw and continued to inspect rear duct and heater element and found few screws that were not tight from manufacture. Re secured all screws and re tested. Unit is now functioning as designed. No parts needed"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW1
Near Austin, Texas 78738
James K
Job Details: 12/05/2024
"WTW5057LW1 Arrived on site for unit making loud noises. Upon arrival, customer stated unit will make loud clanking and whirring noises. Proceeded to entered diagnostics and found no errors stored. Unit is leveled and suspension is good. Proceeded to run diagnostics and confirmed the noises with the customer. The loud noises is coming from the door latch and splutch assembly. Called techline and spoke with Robert SR#7740470761 and stated the noises are within manufacture specs and no parts need to be replaced. Customer is extremely unhappy with the unit and will report to customer service for a resolution. No water leaks detected at this time. No parts replaced"
We serviced a
JENN-AIR COOKTOP
Model JED8430BDS
Near Lakeway, Texas 78734
James K
Job Details: 12/05/2024
"JED8430BDS Arrived on site for element not working properly. Upon arrival, found RR burner difficult to turn, causing burner to intermittently work. In addition, LR hot surface light constantly stays on. Lastly, all knobs, excluding the fan knob is faulty. Ordering WPW10162365 LR burner and WP74010839 knobs (4). Office to reschedule ; ordrng 1 WPW10162365 (LR burner) and 4 WP74010839 (Knob)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KSRJ25CNST00
Near Lakeway, Texas 78734
James K
Job Details: 12/05/2024
"KSRJ25CNST00 Arrived on site for ice maker not working. Upon arrival, found water dispenser is good with adequate pressure. Customer stated it fills the ice maker but never dumps into the bucket. Confirmed ice in the tray. Checked black to white wire snd reads OL. Returning with ice maker. In addition, RC door bottom cam is faulty. Ordering cam kit. No water leaks detected at this time. Customer agreed to reschedule Dec10th. ; schdld next appmnt for 12/10 TUE !"
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS00
Near Leander, Texas 78641
Gerry C
Job Details: 12/05/2024
"KUIX535HPS00 Arrived to inspect no ice. Passing completely through service mode, I found the internal drain pump not working and was able to correct. During the compressor engagement for the cooling cycle, there was no cooling occurring. I found signs of corrosion at the evaporator plate and underneath the associated areas as well. The sealed system has failed and will require the compressor, service port, non-dye drier and evaporator plate assembly. Please allow three hours for a complete sealed system rebuild. No leaks observed during service. ; ordrng 1 3Hours (Complete Sealed System Service) and 1 WPW10218037 (Evaporator Plate) and 1 W11735041 (Compressor) and 1 W10843121 (Non-UV Drier) and 1 W11506635 (Service Port)"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Leander, Texas 78641
Gerry C
Job Details: 12/05/2024
"WTW4855HW3 Arrived to inspect non-operation. I found the machine was constantly running the drain pump and through a hard reset, I was able to get the pump to stop long enough to enter service test mode. F3E1 was the only stored error and I cleared for further testing. I found no issues with the water level sensing system and removed and replaced the control. After calibration, multiple service and customer mode tests showed the issue fully resolved. No leaks observed during service. W1CUV41APL1"
We serviced a
WHIRLPOOL WASHER
Model WTW4800XQ2
Near Leander, Texas 78641
Gerry C
Job Details: 12/05/2024
"WTW4800XQ2 Arrived to inspect shaking. I found the suspension was not dampening and the basket would bounce severely. I completed full testing and inspection of the machine and found no other issues or error codes. After removing and replacing the suspension and recalibration, the machine passed all service mode and customer mode tests. No leaks observed during service."
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS2
Near Leander, Texas 78641
Gerry C
Job Details: 12/05/2024
"KDPM604KPS2 Arrived to inspect washability issues. Service test mode had F7E1 and FAE2 stored and I cleared for testing. I found the screen assembly within the motor had jammed, leading to motor overheating and internal failure. I replaced the assembly and tested and the machine resumed normal functions. No leaks observed during service."
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Leander, Texas 78641
Gerry C
Job Details: 12/05/2024
KDTE204KPS1 Arrived for machine not running. Service test mode had 7-2 as the only stored error and I cleared for testing. The motor would not operate and I replaced the assembly and re-tested. All functions returned and the machine operated as designed. No leaks observed during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDM05
Near Hutto, Texas 78634
David Z
Job Details: 12/05/2024
Unit 2308. Arrived on site to diagnose refrigerator leaking in freezer. Examined unit and found frozen drain. I was able to steam out the drain and clear the ice. Verified unit is draining into the pan now. Unit working as designed. Repair completed. No parts needed.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Hutto, Texas 78634
David Z
Job Details: 12/05/2024
Arrived on site to diagnose washer constantly draining. Tested unit and found it caught in a drain loop that will not stop. Replaced control once I verified pressure line was clear and not kinked. Tested and verified proper operation. Unit working as designed. Parts used - W11607637.
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Hutto, Texas 78634
David Z
Job Details: 12/05/2024
"Arrived on site to diagnose dryer that is not drying clothes quickly. Tested unit and found it is heating, but has almost 100% blocked vents. With lint screen out, unit is actually blowing out the lint screen housing. Vent hose is crunched, but even straight it's not letting much air through. Advised customer they need to have a professional vent cleaning done, and also to replace that vent hose. Advised not to use the unit until it can breathe, or thermal devices will fail. Unit itself is working as designed. No parts needed. Call completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Round Rock, Texas 78665
David Z
Job Details: 12/05/2024
"Arrived on site to follow up on refrigerator not cooling. Found slight refrigerant leak at RC evaporator, dye showing. Customer had shut unit down after running an hour, so components should be fine. Evacuated remaining refrigerant and replaced RC evap. Pressurized with 250psi nitrogen and verified no further leaks remaining. Vacuumed and charged to spec. Verified proper operation and no dye leaks. Repair completed. Parts used - W11492867."
We serviced a
WHIRLPOOL WASHER
Model NTW4605EW0
Near Taylor, Texas 76574
David Z
Job Details: 12/05/2024
"Arrived on site to follow up on noisy washer not finishing cycles. I removed the entire tub and basket assembly, also removed wiring harness. Due to assemblies being almost fused together, entire assembly has to be replaced. I installed a new tub, gearcase, wiring harness, agitator, basket. I had to forcefully remove the spanner nut and block and transfer over, a long with the tub filter / cover. I assembled the unit and calibrated. Ran a cycle and found agitator clicking. Removed agitator and found some burrs on the tub that I sanded down. Unit now working as designed. Verified cycles starting properly. Parts used - W10584118, W10471566, W11025584,W10908289,E11454741. No water leaks found."
We serviced a
AMANA DRYER
Model NED4655EW1
Near Round Rock, Texas 78681
Daniel A
Job Details: 12/05/2024
"Arrived on site to inpsect dryer not heating. Upon further inspection, I found that the heating element was measuring open. I checked and verified that all other components are working properly. I replaced the heating element and tested the unit. The unit is now operating as designed. 279838"
We serviced a
WHIRLPOOL MICROWAVE
Model Wmh31017hs10
Near Round Rock, Texas 78681
Daniel A
Job Details: 12/05/2024
"Arrived on site to inspect microwave making a noise. Upon further inspection, the customer demonstrated the noise by starting the microwave and I was able to identify the noise right away as being the flap for the vent assembly opening as the fan engaged. I was also able to replicate the noise for the customer by engaging the fan by itself. I explained to the customer that this sound is perfectly normal and the microwave is operating as designed. No parts were installed."
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Austin, Texas 78750
Daniel A
Job Details: 12/05/2024
Arrived on site to inspect dishwasher displaying error code F8E4 and continually draining. Upon further inspection i cleared the code and I gained access to to the float switch and found it was triggered by a small amount of water in the pan. I dried and set the switch and ran a test on the dishwasher and observed no issues and no leaks. The overflow appears to be a result of over suds since everything operating mechanically without issue. I form a good amount of suds in the tub. I advised the customer of proper detergent and rinse aid usage. No leaks observed during service. On parts installed.
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near Leander, Texas 78641
Daniel A
Job Details: 12/05/2024
Arrived on site to inpsect washer dripping from door occasionally and dispenser not dispensing softener properly. Upon further inspection I found that the cause of the seeping water at the door is simply cause by a dirty surface between door and door seal. I advised the customer to wipe clean after ever use. I found that also the dispenser was not draining properly. I attempted to clean the dispenser however problem may persist. I am ordering the dispenser assembly. W11524105. No water leaks observed during service. Office to schedule return service.; ordrng 1 W11524105 (Dispenser assembly)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS00
Near Austin, Texas 78717
Daniel A
Job Details: 12/05/2024
Arrived on site to inspect refrigerator not cooling in both sections. Upon further inspection I measured temperatures and measured RC 69 and FC69. The compressor is running however no frost pattern observed. The refrigerator has a sealed system issue. I am ordering the compressor W11592009 drier uv WPW10143759 access valve W11506635 and FC evaporator W11035643 and RC evaporator W10865322. Office to schedule return service.; ordrng 1 W10865322 (RC evaporator) and 1 W11035643 (Fc evaporator) and 1 W11592009 (Compressor) and 1 W11506635 (Access valve) and 1 WPW10143759 (Uv drier) and 1 2hr (2hr)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Cedar Park, Texas 78613
Daniel A
Job Details: 12/05/2024
"Arrived on site to inspect dishwasher not cleaning and not heating or drying. Upon further inspection, I placed the unit into diagnostics and observed errors 4-3 (motor not running) and 7-1 (no heat) upon further inspection, I began component testing and found that the motor was running and the the heater is engaging however the motor is becoming seized. I are placed the motor and sump assembly and retested the unit. The dishwasher is now operating are designed. W11613479. No water leaks observed during service. W11613479"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM07
Near Canyon Lake, Texas 78132
Brandon
Job Details: 12/05/2024
"Arrived on site for complaint of door handles not level, I adjusted the leveling of the doors and cabinet, handles are within tolerance."
We serviced a
WHIRLPOOL RANGE
Model WFE775H0HZ5
Near Canyon Lake, Texas 78132
Brandon
Job Details: 12/05/2024
"Arrived on site for customer complaint of unit tripping the breaker and the front left corner of the cooktop being damaged. Ordering cooktop and will need control, bake element, and broil element replaced. ; ordrng 1 W11129393 (Cooktop)"
We serviced a
WHIRLPOOL RANGE
Model WFES3530RS0
Near Canyon Lake, Texas 78132
Brandon
Job Details: 12/05/2024
"Arrived on site for customer complaint of unit tripping the breaker when oven is in use. I found the k3 relay on the control was arching. I replaced control, unit tested good. Builder was not here to sign"
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near New Braunfels, Texas 78130
Brandon
Job Details: 12/05/2024
"Arrived on site for customer complaint of unit making noise. Found noise coming from rattling where the heater assembly screws into the bottom frame. I added a pad, unit tested good."
We serviced a
WHIRLPOOL DRYER
Model WED5800SW0
Near New Braunfels, Texas 78130
Brandon
Job Details: 12/05/2024
"Arrived on site for customer complaint of unit not powering on, found failed thermal fuse. Found unit needs a vent cleaning. Unit tested good"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near New Braunfels, Texas 78130
Brandon
Job Details: 12/05/2024
"Arrived on site for customer complaint of unit not starting, found broken knob and timer stuck and hard to turn. I replaced timer and knob under SP W11693378 unit tested good."
We serviced a
AMANA WASHER
Model NTW4605EW0
Near Canyon Lake, Texas 78133
Brandon
Job Details: 12/05/2024
"Arrived on site for customer complaint of noise issue and unit not spinning clothes dry. Found noise coming from actuator and splutch and also found failed suspension. I replaced actuator, splutch, and suspension. I ran diagnostics and calibration unit tested good."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519CB0
Near New Braunfels, Texas 78130
Brandon
Job Details: 12/05/2024
"Arrived on site to replace interlocks and door switches, after replacing, unit tested good."
We serviced a
UNKNOWN DRYER
Model CEDS663SB0
Near New Braunfels, Texas 78130
Brandon
Job Details: 12/05/2024
"Arrived on site for customer complaint of unit not starting, found broken door switch, I replaced door switch, unit tested good."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS10
Near New Braunfels, Texas 78130
Brandon
Job Details: 12/05/2024
"Arrived on site for customer complaint of unit making noise, found noise is normal and coming from the damper/vent when fan is first turned on. Since the damper is sheet metal on sheet metal, it will make a slight noise with opening and closing."
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Buda, Texas 78610
Andrey
Job Details: 12/05/2024
"Arrived on site to test unit for not spinning clothes out, tested unit found unit acting erratic in diagnostics, replaced control and was able to get unit through diagnostics but found clutch is constantly clicking, inspected under unit and found loose rotor, gear case leaking oil and damaged slider, replaced gear case, slider and clutch and tested, unit is now running as designed, no leaks detected job complete installed W10754448, W10734521, W11393685, W11417461"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF530PAYM4
Near Austin, Texas 78737
Andrey
Job Details: 12/05/2024
"Arrived on site to test unit for leaking and broken parts, tested unit found gasket leaking, upper and lower spray arms completely clogged with calcium, sump filter damaged and manifold back fell apart, unit is not heating at all will need to replace element, spray arms, manifold, sump filter and gasket, ordering parts rescheduled for 12/12; ordrng 1 WPW10491331 (Lower spray arm) and 1 W10872845 (Sump filter) and 1 W11607104 (Manifold) and 1 WPW10498900 (Upper spray arm)"
We serviced a
WHIRLPOOL DRYER
Model WED4800XQ1
Near Kyle, Texas 78640
Andrey
Job Details: 12/05/2024
"Arrived on site to test unit for no power, tested unit found unit is receiving proper voltage, found thermal fuse is shorted, replaced band tested, unit is now running as designed, advised customer to get vent cleaned out because its causing unit to over heat do to bad air flow, job complete installed WP3392519"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Buda, Texas 78610
Andrey
Job Details: 12/05/2024
"Arrived on site to test unit for not heating, tested unit found shorted thermal cutoffs, replaced cutoffs from truck stock 279816, unit is now running as designed but vent is completely restricted, advised customer to hire a proper to clear restriction before using unit again, at this time job complete installed part 279816"
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Driftwood, Texas 78619
Andrey
Job Details: 12/05/2024
"Arrived on site to test unit for LF error, tested unit found cold water valve not opening replaced valve and tested, but valve is still not opening, replaced control and tested, unit is now running as designed, no leaks detected job complete installed W11723354, W11173597"
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Dripping Springs, Texas 78620
Andrey
Job Details: 12/05/2024
"Arrived on site to test unit for water leak and unit not operating properly, tested unit found leak coming from door not sealing properly do to a chunk of pet hair breaking the seal, customer stated that on quick wash the unit does not go into spin cycle, started cycle and found that the spin settings are on off, explained to customer that sometimes unit will go to no spin and it will need to be reactivated, noticed that drain pump struggling to remove water, removed filter and found it clogged with hair, cleared and tested, unit is now running as designed, no leaks detected job complete no parts installed"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Dripping Springs, Texas 78620
Andrey
Job Details: 12/05/2024
"Arrived on site to test unit for gas leak, tested unit applied bubble solution on all connections points and found gas leak at flex pipe to regulator connection, it had no thread sealer causing that leak, applied thread sealer, secured connection properly and tested,unit is now running as designed, called safety to document SR# 7740435322, no leaks detected job complete no parts installed"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Round Rock, Texas 78665
Andrew R
Job Details: 12/05/2024
Arrived onsite for washer not draining and moving during cycle. I found the drain pump ot be good reading at 20.1 ohms and drained when called. Suspension on the washer seemed blown. When a load of clothes are inside it could cause the washer to go off balance and end the cycle causing the water to not be drained. I replaced the suspensi9n and calibrated unit. I ran a test cycle and high speed spin. Unit now operates and spins as designed. No water leaks present at time of service. Call complete. Installed W11130356 SUSPENSION.
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Austin, Texas 78759
Andrew R
Job Details: 12/05/2024
"Arrived onsite for washer knocking/thumping. Upon arrival I confirmed a knocking noise was present. I inspected the underside of the unit. Gearcase checked out good however, the slider appeared worn and pushed out of place. I installed a new slider and tested the unit. Unit now operates as designed and no noise is present. No water leaks present at time of service. Call complete. Installed W10734521 SLIDER."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT751SAPZ1
Near Round Rock, Texas 78665
Andrew R
Job Details: 12/05/2024
Arrived onsite for dishwasher not advancing cycles. I ran a diagnostics test and it completed the test with no issue and no errors popped up. I ran a normal cycle to ensure it would start and go through cycles. Unit ran through cycles with no issue. There is no issue with the dishwasher at time of service. When i was here for the range i found the filter clogged up and cleared it. No water leaks present at time of service. Call complete. No parts installed. No customer present to get signature.
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS4
Near Round Rock, Texas 78665
Andrew R
Job Details: 12/05/2024
Arrived onsite for range tripping breaker. Upon arrival i replaced the control and bake element. Broil element was not sent with me. After replacing the bake and control i ran the unit till it reached set temp of 500 degrees with the ground off. I re attached the ground and ran unit again. Unit reached set temp of 500 degrees with no issue. I told the customers father to cutoff the oven at 12 as they had to leave soon. I set a timer just in case. Call complete. Installed W11182108 ELEMENT BAKE AND W11583303 CONTROL. CALLED TECHLINE AND REPORTED WHAT WAS DONE SRL1-L2/243.0 L1-N/123 L2-N/123 L1-G/123 L2-G/123 G-N/.001.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC75EC0HS22
Near Hutto, Texas 78634
Andrew R
Job Details: 12/05/2024
"Arrived onsite for previously diagnosed parts. I replaced the oven control and the panel. When trying to plug in the unit I found the cutout where the plug comes in above to be too close to the outlet. If I were to force it and plug it in there is a risk of breaking the green field on the metal tubing. Customer will need to make it to where the plug can go in without any damage risks. Call complete. Installed W11261165 COPERNICUS CBTRL, W11602625 SCREW, AND W11616683 STAINLESS PANEL."
We serviced a
COOKTOP WHIRLPOOL
Model n/a
Near San Marcos, Texas 78666
Andrew
Job Details: 12/05/2024
Arrived on site to test unit for simmer flames too high. Adjusted flames to recommended. Unit is now working as designed. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM01
Near San Marcos, Texas 78666
Andrew
Job Details: 12/05/2024
Arrived on site and replaced previously diagnosed RC door(LW10651576). Unit is now working as designed. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ09
Near Blanco, Texas 78606
Andrew
Job Details: 12/05/2024
Arrived on site to test unit for noise. Found when water filling ice maker water lines are rattling. Recommend pressure regulator and hose kit. No parts replaced at this time. Office to reschedule. ; ordrng 1 W10786952 (Pressure valve) and 1 8212547RP (Hose assembly)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Blanco, Texas 78606
Andrew
Job Details: 12/05/2024
"Arrived on site to replace previously diagnosed ice maker, ice box fan and FC door gasket. Was only sent with ice maker. Needing additional parts and office to reschedule. ; ordrng 1 W10846539 (Fan) and 1 W10407216 (FC door gasket)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS2
Near Blanco, Texas 78606
Andrew
Job Details: 12/05/2024
Arrived on site to test unit for leaking. Found over flow pan full of water. Ran diagnostics and found unit has excessive soap build up causing over sudsing and leaking. Advised customer to use liquid soap and clean cycles. No parts replaced at this time. Unit is working as designed. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4815EW0
Near San Marcos, Texas 78666
Andrew
Job Details: 12/05/2024
"Arrived on site to test unit for not washing and staining clothes. Found errors f7e1 and f7e7 present. Found gearcase has failed and all components are rusted/corroded. Would need to replace gearcase, cam, belt, actuator, run cap, suspension, agitator, spanner nut, wash basket, valves and control. Needing 2hrs and office to reschedule. Needing autho. ; ordrng 1 WPW10683603 (Valve assembly) and 1 WP389140 (Basket drive block) and 1 W10780045 (Suspension) and 1 W11454741 (Gearcase) and 1 WPW10006384 (Belt) and 1 W10554251 (Basket) and 1 Autho (Autho)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS05
Near Georgetown, Texas 78628
Wesley
Job Details: 12/04/2024
Arrived onsite and found unit operating with clogged frozen over fresh food evap drain symptom. No water in the freezer cabinet indicating a localized obstruction. Cleared and determined ice only. Installed a heater extension into the drain opening to promote clear drain in future. Cleared ice and reassembled unit and tested. All checks good. Advised customer on repair. No parts
We serviced a
KITCHENAID RANGE
Model KFGD500ESS04
Near Georgetown, Texas 78633
Wesley
Job Details: 12/04/2024
Arrived onsite and found upper door skin loose due to missing screws. Used truck stock screws to repair. Found one of the knob collars had come loose cleaned surface and revitalized adhesive to repair. Unit is now in good working order. All checks good. Advised customer on repair. No parts.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Liberty Hill, Texas 78642
Wesley
Job Details: 12/04/2024
Arrived onsite and found unit operating with failed control air trap sensor causing false flood safe function. Replaced control to repair. Unit is now operating as designed. W11603810
We serviced a
KITCHENAID OVEN
Model KOED530PSS00
Near Georgetown, Texas 78628
Wesley
Job Details: 12/04/2024
"Arrived onsite for f1e1 error code and f9e0 error codes and repeat nuisance tripping during preheat, verified proper voltage and filled out electrical checklist. Unit tripped 3 times during preheat and could not be reset immediately the first trip. After 3 rd trip complete preheat. Followed procedures outlined in SP W11525530. Advised customer on findings and the possibility of needing to use a compatible breaker to resolve the nuisance tripping. No parts used."
We serviced a
WHIRLPOOL OVEN
Model WOES3030LS01
Near Liberty Hill, Texas 78642
Wesley
Job Details: 12/04/2024
Arrived onsite and found first time use of oven tripped the breaker. Reset the breaker as consumer was unaware of outside breaker panel. Advised customer on heat priming of unit and recommended heat priming to break in unit for use. Unit in good working order and Abel to preheat at time of service. No parts
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS3
Near Georgetown, Texas 78628
Wesley
Job Details: 12/04/2024
Arrived onsite and found unit operating with failed operating f8e4. No signs of leaking. Customer explained that it was intermittent and then after inspecting the drip tray it never was able to rest again. Found unit float switch mullion stuck half way seated plausibly having made partial contact throughout duration of use and eventually broken contact. Removed and fully reseated connection which immediately restored function and allowed the code to be cleared and normal operation resumed. Explained findings to Mr. Onsite. All checks good. No leaks
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC1
Near Georgetown, Texas 78633
Wesley
Job Details: 12/04/2024
Tech was assigned as a helper;
We serviced a
MAYTAG REFRIGERATOR
Model MFF2258VEB4
Near Killeen, Texas 76542
Tyler
Job Details: 12/04/2024
"Arrived on site for refrigerator needing sealed system repair. On arrival reconfirmed failure and found a leak in the discharge line in the drip pan. Cut out damaged line and repaired it along with replacing w10507884 compressor, wpw0143759 uv drier, w11506635 access valve. Pulled vac and recharged system with 5oz of r134a. Found equalized temps at 50 when unit was off and at 0/150 with unit was running. Informed customer to give unit 24 hrs to stabilize temps. Call complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Temple, Texas 76502
Tyler
Job Details: 12/04/2024
Arrived on site for refrigerator not dispensing ice. On arrival confirmed issue and found snowcone textured ice under bucket and in door chute. Found water leaking through ic door. Replaced w11098702 ice door and tested dispenser and found it working as designed with no leaks. Call complete
We serviced a
WHIRLPOOL DRYER
Model WED5050LW1
Near Killeen, Texas 76542
Tyler
Job Details: 12/04/2024
Arrived on site for dryer not allowing ui timer added to properly adjust timed dryer when pressed. On arrival customer showed me the way ui was failing and I found the w11627521 ui controls add time button was sticking. Replaced it and found unit working as designed. Call complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Belton, Texas 76513
Tyler
Job Details: 12/04/2024
"Arrived on site for refrigerator not allowing deli door ui panel to light up. On arrival confirmed issue. Customer er stated the cooling , ice and water functions are working. Found deli harness broken and repaired it but found ui still not responsive. Took deli ui out and found harness underneath broken, ordering W10815669 ui deli door stainless and will need office to reschedule once availability of door is known. Will need to also return with previous parts in case deli ui has caused any unforeseen issues in between diag and repair due to circuit failure and deli ui. ; ordrng 1 W10815669 (Ui deli door)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model wrs315sdhw08
Near Harker Heights, Texas 76548
Tyler
Job Details: 12/04/2024
Arrived on site for refrigerator making a loud noise fro the fc around evap motor. On arrival customer provided a video of failure and I was able to find the water from ice maker fill tub in upper left fc corner was leaking down around fan motor. I added permagum 212643 and retested ice maker. Found leak removed and unit works as designed. Call complete ; ordrng 1 212643 (Permagum(from 432058))
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Bastrop, Texas 78602
Tim M
Job Details: 12/04/2024
"Arrived on site to test unit for unlevel doors. Inspected unit, found RC door is raised higher than the FC door. Adjusted leveling legs, doors match now. Unit is functioning as designed, no leaks detected, no parts installed, job complete."
We serviced a
WHIRLPOOL RANGE
Model WEE750H0HZ5
Near Austin, Texas 78744
Tim M
Job Details: 12/04/2024
"Arrived on site to test unit for no operation. Upon arrival customer stated the screen went black and the oven would not turn on. They cycled power but were not aware the breaker for the unit is located outside. Took voltage, found no voltage at the terminal block. Inspected breaker, found it tripped. Reset breaker and tested unit by engaging a bake cycle at 350?, after 4-5 minutes breaker tripped. Inspected all wiring, found no pinched or broken wires, no evidence of a short. Contacted service thread, per service thread followed service pointer (W11490386). Replaced control (W11113848), bake element (W10779716) and broil element (W11321472). Removed ground strap from terminal block and started a cycle at 500? Ran a 500? cycle for 30 minutes, reconnected ground strap after time expired. Started a 500? bake cycle after reconnecting, breaker no longer trips. Contacted techline to document SR#7740465144. Advised customer to continue running the cycle for another 90 minutes to ensure a proper burn off. If issue returns recommend customer to replace the breaker, if issue still persists contact Whirlpool customer care for next steps. Unit is now running as designed, job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Kyle, Texas 78640
Tim M
Job Details: 12/04/2024
"Arrived on site to test unit for not starting. Upon arrival customer stated unit wont start a cycle, they got it to work a few times. Water will not fill and unit wont progress. Started a cycle on the unit, unit immediately started and began to fill and agitate. Unit progressed through each cycle and passed all tests. Could not mimic issue customer was experiencing. Gave a rundown on how the unit works and the two step process required to start a cycle properly. Replaced control (W11603810) as precautionary and ran another diagnostic, all components are properly engaging and unit is running as designed. Had customer start a cycle before leaving. No leaks detected, job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHW07
Near Austin, Texas 78747
Tim M
Job Details: 12/04/2024
"Arrived on site to test unit for gasket issues. Upon arrival customer presented issue, gasket is tearing and exposing the magnets. Replaced right RC gasket (W11396037) and formed the gasket to the frame with a heat gun, gasket is now sealing properly all around. Advised customer to open the right door first then the left and vice versa when closing. Unit is now functioning as designed, no leaks detected, job complete."
We serviced a
AMANA DRYER
Model NED4655EW1
Near Austin, Texas 78747
Tim M
Job Details: 12/04/2024
"Arrived on site to test unit for noise. Upon arrival tested unit, heard a rotational rubbing noise. Removed front panel and found a screw got lodged into the front panel felt. When the drum would rotate, the ring bearing would snag it and make a noise. Removed screw and reassembled, tested unit, noise has been eliminated and unit is now running as designed, no parts installed, job complete."
We serviced a
WHIRLPOOL OVEN
Model WOED3030LS01
Near Cedar Creek, Texas 78612
Tim M
Job Details: 12/04/2024
Arrived on site to inspect unit for dents. Upon inspection found both handles dented. Replaced handle (W11648756) X2. Unit now appears as designed. Builder not on site for signatures. Job complete.
We serviced a
WHIRLPOOL FREEZER
Model WZC5116LW0
Near Del Valle, Texas 78617
Tim M
Job Details: 12/04/2024
"Arrived on site to test unit for tripping breaker. Upon arrival customer stated after 8 hours of use the outlet GFCI would trip, not the breaker. Outlet was flashing a red light indicating that it needs to be replaced. Outlet has correct polarity and proper voltage. Took resistance at the plug from N-G, reading open. Per Whirlpool spec, electrical outlet that is used cannot be turned off by a switch. Recommend replacing outlet to a standard non-GFCI. If unit still trips, recommend replacing breaker to a standard non-GFCI breaker. Contacted SAFETY to document SR#7740446671. Unit is running as designed, no parts installed, job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF590SAJM0
Near Del Valle, Texas 78617
Tim M
Job Details: 12/04/2024
"Arrived on site to test unit for top rack issues. Upon arrival customer provided failed part, stop clips have been broken and allow the top rack to be completely removed when pulled to hard. Dispenser door is also not closing. Will need to order stop clips and dispenser. Ordering parts, no parts installed, rescheduled for 12/09.; ordrng 2 WP8565925 (Stop clip)s and 1 W10861000 (Dispenser)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Austin, Texas 78744
Tim M
Job Details: 12/04/2024
"Arrived on site to replace previously diagnosed part. Replaced ice maker (W10873791) and ran a harvest, ice maker harvested properly and the clicking has been eliminated. Unit filled properly as well. Unit is now running as designed, no leaks detected, job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW6150PW0
Near Temple, Texas 76502
Sterling
Job Details: 12/04/2024
"On arrival verified complaint of not spinning clothes. Ran diag and found basket reengagment error. Ran component activation and found unit will agitate but when attempting to spin it wont engage the basket. Also during spin and agitate it is very slow. No visual signs of oil or failure. Recommend clutch, slider, stator, and rotor. Ordering stator W11195971, rotor W1126023. Reschedule for 12/10; ordrng 1 W11195971 (Stator) and 1 W11260238 (Rotor)"
We serviced a
WHIRLPOOL RANGE
Model WFES3030RS0
Near Temple, Texas 76502
Sterling
Job Details: 12/04/2024
"On arrival verified complaint of tripping breaker. On arrival inspected unit and found no signs of arcs or damage. Visual inspection of the harness shows no signs of damage Terminal block is wired correctly and is tight no twists in power cord. Verified voltage and polarity are correct. Removed power cord from wall. Replaced Bake and broil elements and main control. Checked continuity between element casings and terminals and found OL. Removed ground strap. Reconnected power. Ran bake element and broil elements in then ran bake cycle at 500 with ground strap off for 30 mins. Verified amp draw was under 16amps max. Stopped cycle, disconnected power,and reattached ground wire. Reconnected power and Set bake at 500 Advised customer to run for 1.5 hours and turn off cycle, repair has been completed per instructions in SP w11490386 , spoke to TL 7740460466 and submitted picture of breaker. Advised customer if it happens again to replace breaker. If problem persists call customer service. unit is working as designed. replaced bake element w11182108, broil element w10856603, and main w11696067"
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Temple, Texas 76502
Sterling
Job Details: 12/04/2024
On arrival verified complaint of taking to long to dry. Verfied voltage and polarity. Ran cycle with vent on and it failed red light with bad vent. Ran with vent off and unit passed green on meter for vent test. Unit is working as designed job complete no parts installed.
We serviced a
WHIRLPOOL DRYER
Model WET4027HW2
Near Pflugerville, Texas 78660
Scott
Job Details: 12/04/2024
Unit 108Arrived on site for broken door switch . Found arm on switch broken off . Replaced door switch W11189162. Dryer is functioning normally . No lint build up at time of service . Job complete
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Round Rock, Texas 78665
Scott
Job Details: 12/04/2024
"Arrived on site , replaced inner door ,catch ,door seal , door switch ,adhesive W10906683, WP279368, WP3406107, WP695737, WP3389441. Dryer door is now shutting properly and switch is working . No lint build up at time of service . Job complete"
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Round Rock, Texas 78665
Scott
Job Details: 12/04/2024
"Apt 4303 Arrived on site for dryer making noise while running . Found a lot of vibration . Ordering motor blower wheel and pads , noise kit . Return set for 12/9 . ; ordrng 1 W11327190 (Blower wheel) and 4 Soundpads (Sound pads)s and 1 W11401018 (Noise kit)"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW10
Near Hutto, Texas 78634
Scott
Job Details: 12/04/2024
"Arrived on site for freezer not cooling periodically. Door gasket sealing properly . No frost build up. Ran compressor test , all fans working . The longer compressor ran it would buzz . Started out at 1-2 amps and slowly got up to 3-5 amps . Did spike at 6 for a second . Talked to SW . Ordering compressor , evap, service port ,uv drier ,nitrogen ,r600 kit . Call to set return ; ordrng 1 Weigh3hrs and 1 Nitrogen and 1 Uvdrier and 1 R600kit"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near Pflugerville, Texas 78660
Scott
Job Details: 12/04/2024
"Arrived on site for fridge tripping breaker . Ran fan and Dampner test, compressor ,icemaker and fill test ,defrost for some time . All test passed . Didnt trip breaker . Did find UI control failing and still dripping from ice chute ( frost building up slightly. Flapper not closing properly sometime .Ordering UI and separator . No water leaks detected. Call to set return ; ordrng 1 WPW10616134 (Separator)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF341PAPB2
Near Pflugerville, Texas 78660
Scott
Job Details: 12/04/2024
"Arrived on site for wash motor not spraying . Ran diagnostic got motor and heater . Got correct voltage . Replaced sump,and motor W11613479. Ran diagnostics, all checking normal. No water leaks detected during service . Job complete"
We serviced a
WHIRLPOOL RANGE
Model WFES3030RS0
Near Round Rock, Texas 78664
Scott
Job Details: 12/04/2024
Arrived on site for dented side panel on range . Found cooktop and drawer panel are damaged . Ordering cook top and panel . Call to set return ; ordrng 1 W11629153 (Cook top) and 1 W10330070 (Draw panel)
We serviced a
WHIRLPOOL DRYER
Model WED9200SQ1
Near Killeen, Texas 76542
Robert
Job Details: 12/04/2024
WED9200SQ1 Arrived on site for a dryer not heating. Verified issue replaced part #wp8544771 tested product works as it's designed.
We serviced a
WHIRLPOOL RANGE
Model WFES3330RB0
Near Killeen, Texas 76543
Robert
Job Details: 12/04/2024
WFES3330RB0 Arrived on site for a range with gasket issues. Verified issue replaced part#w11542153 tested product works as it's designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Killeen, Texas 76549
Robert
Job Details: 12/04/2024
WRS321SDHZ05 Arrived on site from previous visit installed part # w11284458 tested product works as it's designed no water leaks visible from watersupply.
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Killeen, Texas 76549
Robert
Job Details: 12/04/2024
F7E9 F7E3 F7E8 F6E3 MVW7232HW1 Arrived on site for a washer not moving to next cycle. On arrival found rotor was off the stator I ask client if anyone had worked on it he said no. Further inspection found the two right legs were way off causing product to shake excessively. I reattached rotor made sure other parts were in good condition. No oil from gearcase all parts are in good condition. Leveled washer calibrated and ran it in customer service product works as it's designed no water leaks visible from watersupply no parts used.
We serviced a
WHIRLPOOL OVEN
Model WGE555S0BS00
Near Copperas Cove, Texas 76522
Robert
Job Details: 12/04/2024
WGE555S0BS00 Arrived on site for a range not reading correct temperature . Calibrated product tested temperature. Temperature reached on the oven and my meter the same temperature uploaded photos . Product works as it's designed no part used.
We serviced a
WHIRLPOOL DRYER
Model WED7120HW1
Near Killeen, Texas 76542
Robert
Job Details: 12/04/2024
WED7120HW1 Arrived on site for a dryer not heating. Further inspection found heating element had failed . Replaced part #wp3387747 tested product works as it's designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near Leander, Texas 78641
Miguel
Job Details: 12/04/2024
"Arrived on site for refrigerator power shutting off then back on, customer had a video of refrigerator losing power then turning back on. Diagnostics shows all components working. Temperature in both compartments is good. Removed control cover and felt supply board was not. Replaced and verified operarion. Call complete. WPW10453401"
We serviced a
JENN-AIR OVEN
Model JJW3830IL01
Near Volente, Texas 78641
Miguel
Job Details: 12/04/2024
"Arrived on site for oven being unresponsive at times. Says to update software but it already has updated software. Entered diagnostics and found f3e3, f6e0, f2e1. In test mode I tested and verified all components working. Followed tech manual. Wires between control and board have continuity. Replaced appliance manager. Verified connected connected tightly, replaced control panel assembly. Verified operation. Call complete. W11448961 W11449114"
We serviced a
MAYTAG MICROWAVE
Model MMV1175JZ0
Near Leander, Texas 78641
Miguel
Job Details: 12/04/2024
"Arrived on site for microwave or working. No display or lights working. Found control panel not sitting in place properly. So door switch does not make proper contact. Will need new panel and control, put other parts as return on next visit, reset for wed am. ; ordrng 1 W11678581 (control panel)"
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS01
Near Leander, Texas 78641
Miguel
Job Details: 12/04/2024
"Arrived on site for ice machine not making ice. Ran diagnostics and confirmed water and pumps are good. Sealed sealed starts but I can immediately hear air leaving system from evaporator side. Will need sealed system repair. Repair under warranty. Ordering compressor, evaporator, drier coupler, condenser. Office will call to schedule. 162.36 Auth code: WVRKE9; ordrng 1 W11735041 (Compressor) and 1 WP2313624 (Condenser) and 1 W11506635 (Coupler) and 1 Nonuvdrier (Non uv drier) and 1 WPW10218037 (Evaporator)"
We serviced a
LG DRYER
Model DLGX5171W
Near Leander, Texas 78641
Miguel
Job Details: 12/04/2024
"Arrived on site for dryer having a bad gas smell. Gas was shut off and unit unplugged. Vent disconnected. Checked and tighten all gas connections. Connected vent hose. Started leak detector and ran cycle. Unable to smell gas. Checked for good draft. Tested another cycle. No gas smell. Detector not giving off, removed top panel. Unable to smell gas. Customer did not smell gas either. 162.36 Auth code: YCR9MU"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Manor, Texas 78653
Matthew
Job Details: 12/04/2024
Arrived onsite for unit not draining. Customer manually drained unit. Inspected and found broken harness to drain pump. Called tech line for repeated issues. Spoke to Chris SR#7740457971. Recommended Another lower harness and additional clip. Per service pointer W11750573. Ordered parts. Office to reschedule ; ordrng 2 W11284522 (Harness clip)s and 1 W11643701 (Lower harness)
We serviced a
WHIRLPOOL RANGE
Model wee515s0ls2
Near Austin, Texas 78759
Matthew
Job Details: 12/04/2024
Arrived onsite for unit tripping breaker. On arrival maintenance supervisor stated breakers were replaced and now unit is functioning properly. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Austin, Texas 78758
Matthew
Job Details: 12/04/2024
Arrived onsite for damaged dishwasher panel. Unit was unoccupied/vacant. Took pic of damage and replaced panel. Unit is functioning as designed. Job complete
We serviced a
WHIRLPOOL RANGE
Model WEE515S0LS2
Near Austin, Texas 78759
Matthew
Job Details: 12/04/2024
Arrived onsite for unit tripping breaker. On arrival maintenance supervisor stated breakers were replaced and now unit is functioning properly. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFES3530RS0
Near Manor, Texas 78653
Matthew
Job Details: 12/04/2024
"Dispatched m/s number not correct, updated info for unit 8104. Found handle assembly failed where screwed into door panel and caused glass to drop and break. No one onsite but did talk to builder about issues. Replaced outer glass with nameplate, handle assembly with screws and left and right door trim. Unit is now functioning properly. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM03
Near Austin, Texas 78758
Matthew
Job Details: 12/04/2024
"Arrived onsite for cooling off displayed and not resetting. Customer tried power cycling unit. On arrival used far right buttons on control to take unit out of demo mode. As soon as that was done , all components on unit kicked on. Compressor is now running and fans are running. Customer will monitor over 48hrs. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GAFZ21XXRK02
Near Spicewood, Texas 78669
Luis
Job Details: 12/04/2024
"Arrived on site for unit not cooling correctly. Found evap fan not running replaced defective fan motor,powered unit on fan powered on. Customer unavailable for signature. Used wp2320109"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KBS02
Near Austin, Texas 78749
Luis
Job Details: 12/04/2024
"Removed on site for loud noise. Ran diagnostic loud noise from damper control,replaced defective damper control ran diagnostic noise no longer present. Used wpw10479155"