Service History 272

We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAW04
Near Austin, TX 78723
Matthew
Job Details: 04/14/2021
Arrived onsite to replace previously diagnosed parts. Replaced freezer and upper fridge led. Tested unit and unit is functioning properly. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Round Rock, TX 78681
David S
Job Details: 04/14/2021
Arrived on site for ice maker not working. I spoke to the customer and found out that the unit is not dispensing ice. I inspected the unit and work area. I found the dispenser motor humming but not rotating. I disassembled the unit and tested the motor I found it seized. I am ordering the dispenser motor to complete the repair; ordrng 1 W10822606 (Dispenser motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRFA35SWHZ00
Near Austin, TX 78745
Luis
Job Details: 04/14/2021
"Arrived on site for no ice. Removed freezer door,found icemaker bail arm raised to off positions,lowered bail arm,rengaged light switch,icemaker ran brought a cycle,ice dumped and icemaker filled."
We serviced a
KITCHENAID COOKTOP
Model KECC508RPS02
Near Austin, TX 78726
David Z
Job Details: 04/14/2021
"Arrived on site to install front right element to resolve broken element. Installed new element and retested. Unit powered on and heated as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Austin, TX 78729
David Z
Job Details: 04/14/2021
"Arrived on site to follow up on dishwasher leaking from the front. Ran unit and found splashing coming from the bottom vents on the inner door. When wash motor begins washing water is splashed through the vents and spills onto the floor. Called tech line and spoke with Cathy SR 7730516589. Tech line recommends we measure water pressure due to the fact that high water pressure will cause the unit to overfill due to spraying out the inlet, and also to measure the volume of water going into the tub, which should be 1.3 Gallons. A failed check valve in the inlet housing can also allow over pressurized water into the tub, and should be replaced after pressures are checked. Returning with all parts, inlet, and clear door. RETURNING TECH SHOULD HAVE A PRESSURE GAUGE to check the pressure at the unit. DZO or SM. Office to schedule return visit. ; ordrng 1 WPW10195536 (Inlet) and 1 WP8531323 (Gasket)"
We serviced a
KITCHENAID ICE MACHINE
Model KUIC15PHZS0
Near Austin, TX 78730
David Z
Job Details: 04/14/2021
"Arrived on site to diagnose ice machine overproducing ice and also making a noise when running. Found bin thermistor bad and out of range causing overproducing. The noise I heard I traded back to the inlet valve when filling, and also saw the stream of water wasnt very strong. Advised customer to change the filter and do a thorough cleaning of the unit to see if noise stops, or follow up to replace valve.Replaced bin thermistor. Unit is now working as designed.Call complete."
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Austin, TX 78759
Justin
Job Details: 04/14/2021
Arrived on site to install previously diagnosed parts. I installed the new control and then ran a diagnostics cycle. The unit ran through the cycle as designed and drained at the end. The unit is working as designed. No leaks observed at the time of service. Call complete.
We serviced a
MAYTAG WASHER
Model MHW6630HC
Near Georgetown, TX 78633
Jonathan S
Job Details: 04/14/2021
"Arrived on site to install previous diagnosed part. Found house water valve broken and was not able to turn off. Went to turn main off and found cutoff buried underground. Found shut in garage for water softener and was able to use. Removed failed cold water inlet valve and installed new. Turned water back on and tested valve operation. All tested good, no water leaks detected."
We serviced a
WHIRLPOOL RANGE
Model WFE515S0EW
Near Georgetown, TX 78628
Wesley
Job Details: 04/14/2021
Arrived onsite and found unit power block burnt. Customer is providing new power cord. Will return and replace power block and harness as needed. ; ordrng 1 W10245259 (Power block) and 1 W10683158 (Main harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Leander, TX 78641
Tommy
Job Details: 04/14/2021
"Arrived onsite for refrigerator ice maker and machine not working. Upon arrival found unit ice bin frozen in and damaged. Found unit is maker operating as designed, ice bin wasnt attaching correctly at rear causing grinding and stop of use causing frost. Ordering new ice bin.; ordrng 1 W11185686 (Ice bin)"
We serviced a
MAYTAG FREEZER
Model MQF2056TEW02
Near Cedar Park, TX 78613
David S
Job Details: 04/14/2021
Arrived on site to install previous diagnosed part. I replaced the door gasket and steam shaped it to the fridge. The unit is operating as designed.
We serviced a
MAYTAG DRYER
Model MDB9959SKZ0
Near Austin, TX 78748
Leonardo
Job Details: 04/14/2021
Arrived on site to test unit for not draining correctly. Test unit and found bad vent. Replaced vent test unit and unit draining correctly job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW
Near Cedar Park, TX 78613
David S
Job Details: 04/14/2021
Arrived on site for washer being out of balance and a broken piece under the washer. I inspected the gear case and found it leaking oil. I inspected the tub ring and found it broken. I put the unit into diagnostics and found no fault codes. I put it through a diagnostics cycle and found everything working as designed. I replaced the tub ring and the gear case. I recalibrated the unit and retested it. It is working as designed. No water leaks job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS1
Near Austin, TX 78717
Kayman
Job Details: 04/14/2021
Arrived onsite to install previously diagnosed parts. I installed the main control and main harness. I tested the unit and it is working as designed at this time with no leaks detected during service.Job complete.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Austin, TX 78737
Robert
Job Details: 04/14/2021
"Arrived on job for complaints of noise. Found oil spilled out of gearcase. Will need to replace gearcase , stator, clutch and rotor. ; ordrng 1 W11423759 (GEARCASE )"
We serviced a
MAYTAG DRYER
Model MEDC215EW0
Near Cedar Park, TX 78613
Justin
Job Details: 04/14/2021
Arrived on site for a dryer not working. Upon further inspection I found the unit completely unresponsive. I found correct voltage at the wall and terminal block. I then gained access to the thermostats and fuse. I found the fuse open and needing to be replaced. I installed the new feed and ran the unit for server also minutes. The unit is heating and now working as designed Call complete.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near McDade, TX 78650
Andy
Job Details: 04/14/2021
Arrived on site for washer not spinning. Tested and inspected unit and found failed actuator. Removed failed part and replaced with new correct part. Tested unit and all operations are normal. No water leaks present at time of service
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Georgetown, TX 78628
Lou
Job Details: 04/14/2021
"Arrived on site to inspect washer noises. Upon further inspection, the customer provided a video of the noise and it appeared that the unit is off balance. I placed the unit in diagnostics showing no error codes. Continued with testing and the unit operated as designed. I manually tested high speed spin and when the basket began to slow down, it appeared the either the gearcase or basket were warped. I removed the agitator and retested and the continues to not spin evenly. I am ordering the basket, splutch assembly, agitator and CNOTE-LSO PER CUSTOMER REQUEST and I will return with all prescreened parts. Upon return service, the gearcase, splutch assembly & basket will need to be replaced to complete repairs. No water leaks observed during service.; ordrng 1 W10752719 (Basket) and 1 W10721967 (Splutch assembly) and 1 W11161960 (Agitator) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"
We serviced a
MAYTAG REFRIGERATOR
Model MSD2651KGB
Near Austin, TX 78746
Kevin
Job Details: 04/14/2021
"Arrived on site and inspected refrigerator and found it is not cooling, took one picture of evaporator and sent it to LM. refrigerator will need a new compressor and evaporator.; ordrng 1 12001940 (Evaporator) and 1 W10160407 (Compressor) and 1 W10143759 (Dye drier) and 1 WPSAV-4 (Stub)"
We serviced a
WHIRLPOOL WASHER
Model WFW95HEXW2
Near Georgetown, TX 78628
Jonathan S
Job Details: 04/14/2021
"Arrived on site for washer with stained door bellow and rusted dispenser screws. Inspected unit and work area. Customer is requesting to replace door bellow and dispenser screws. Removed rusted screws and add stainless screws (TS). Gained access to enter bellow and removed bellow. Installed new and assembled unit. Performed diagnostics mode and ran automatic test cycle. All tested good, no water leaks detected.
We serviced a
WHIRLPOOL RANGE
Model WFC315S0JS0
Near Austin, TX 78753
Matthew
Job Details: 04/14/2021
"Arrived onsite for range burners not functioning properly. Upon inspection found burners are equipped with new temperature-limiting coils. These new coils may vary cooking times compared to your old cooktop, e.g., a slightly longer time to boil large volumes of water. Customers concern was the coil would not stay glowing the entire cooktime. This is normal. Unit is functioning properly. Job complete"
We serviced a
GE REFRIGERATOR
Model PSC23SGPA SS
Near Leander, TX 78641
Lou
Job Details: 04/14/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the compressor failure and ice dispenser failure, I removed and replaced the compressor, UV drier, access valve and vacuumed the system. Installed 4.75oz of R134a refrigerant and tested pressures. Unit held pressure and began to cool as designed. I removed and replaced the ice dispenser door flap, door spring, solenoid, lever, crank door recess and tested ice door and it is operating as designed and sealing properly. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL OVEN
Model WOD77EC0HS01
Near Cedar Park, TX 78613
Justin
Job Details: 04/14/2021
"Arrived on site for a wall oven not connecting to WiFi. Upon arrival the customer stated the WiFi worked for roughly one month and then stopped working. I walked the customer through deleting the oven off of the app and adding it again. I found that when the unit is searching for a network that it cannot find one. I put the unit into diagnostics mode and found stored error codes FCE3 for possible WiFi issue (but code was not on tech sheet, this was recommended by Andrew) and F6E0 for UI losing communication. Whenever you manually enter the network it still cannot find it. The customer stated this is exactly the issue he has been having. I called techline and spoke with Andrew and received SR# 7730508734 and recommended to replace HMI board. He recommended the customer call the WiFi team. I am ordering the console to return and replace. Office to reschedule.; ordrng 1 W11428578 (Console)"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW0
Near Round Rock, TX 78665
Jimmy J.
Job Details: 04/14/2021
"Arrived on site for Squeaking or Squealing Noise - Top Load Washer. Placed in diagnostics and no error codes came on. Ran through manual diagnostics and agitation sounded normal. Ran in high speed spin and you could hear the belt squeal. Returning with all parts plus belt and splutch. Belt should fix the squealing, but just in case Im bringing the splutch too. ; ordrng 1 W11239857 (Belt) and 1 W10721967 (Splutch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHB00
Near Austin, TX 78738
Robert
Job Details: 04/14/2021
Arrived on job for complaints of no ice. Found harness from freezer door damaged. Will need to replace freezer door to complete repairs.
We serviced a
WHIRLPOOL DRYER
Model WED560LHW1
Near Austin, TX 78731
Scott
Job Details: 04/14/2021
Arrived on site for poor drying. Ran temp ( 124-183) and airflow . Found restricted air flow . Recommended to clean vent . Job complete .
We serviced a
KITCHENAID REFRIGERATOR
Model KSSO48FTX18
Near Austin, TX 78733
Kevin
Job Details: 04/14/2021
"Arrived on site and inspected freezer and found icemaker will not cycle, and fill tube to icemaker is frozen. Used steamer to remove ice in fill tube and replaced Icemaker. Icemaker runs and valve activates but water is not filling. Removed water filter and now when icemaker calls for water it runs but barely dripping. Sent a video to KB/AHS, will need to bring back filter housing, and valve to replace issue. Also found control box is missing digits, will also need this to complete repair.; ordrng 1 WPW10468948 (Control box) and 1 WPW10121140 (Water filter housing)"
We serviced a
MAYTAG MICROWAVE
Model MMV1175JZ0
Near Bastrop, TX 78602
Andy
Job Details: 04/14/2021
Arrived on site to install previously diagnosed part. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
We serviced a
WHIRLPOOL FREEZER
Model WZF79R20DW03
Near Austin, TX 78731
Kevin
Job Details: 04/14/2021
"Arrived on site and inspected freezer and found interior lighting is on, no cooling is happening no fans, found control board is not lit. Disconnected power to freezer and replaced control board and after reconnecting to power it is now running again. Recommended customer allow 24 hours for it to reach temperature.
We serviced a
WHIRLPOOL DRYER
Model LEQ9508KQ1
Near Austin, TX 78732
David Z
Job Details: 04/14/2021
"Arrived on site to follow up on dryer that customer says is not drying consistently in her normal cycles. Ran unit and could not find a difference in temps. Found supplied control board sent by AHS incompatible with unit. Would need to replace that board and run tests in order to verify and resolve issue. Issue may also be due to venting, and a vent cleaning is also recommended. Waiting for part to return, must have control 3390537. ; saved tckt"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Austin, TX 78759
David Z
Job Details: 04/14/2021
"Arrived on site to follow up on unit freezing over in RC evap. Installed control, UI, and RC thermistor. All items had tested good prior, but things are still freezing up. Replaced full defrost track. Tested in diagnostic and all components working good. Call complete."
We serviced a
FRIGIDAIRE MICROWAVE
Model FMV152KSA
Near Austin, TX 78738
Robert
Job Details: 04/14/2021
"Arrived on job for complaints of no heat. Checked amps and got 6.7 with a loud buzzing noise. Replaced cap, diode and magnetron. After replacement test operation"
We serviced a
KITCHENAID OVEN
Model KFDC506JSS00
Near Leander, TX 78641
Lou
Job Details: 04/14/2021
"Arrived on site to inspect range oven noises. Upon further inspection, customer advised that the unit makes a squealing noise while cooking. I tested the unit and the cooling fan is making the noise. Pulled the unit out and removed and replaced the blower assembly and added some foam tape to the back of the unit in between the back panel and the crossmembers and blower to keep the unit from vibrating. Tested unit and it is operating as designed. No gas leaks detected during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS01
Near Leander, TX 78641
Justin
Job Details: 04/14/2021
Arrived on site to install previously diagnosed parts. I installed the outer and inner door UI. The HV control and a new IM. I then put the unit into diagnostics mode and ran test 120 to harvest the IM. The IM harvested as designed and is no longer catching in break position. PA for pass displayed at end of test. Unit is now working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Johnson City, TX 78636
Brandon
Job Details: 04/14/2021
"Arrived on site for customer complaint of unit beeping and not running a cycle, found water in leak pan which caused float to activate drain pump and cause the error. I removed the water from leak pan, ran test cycle, unit tested good, but found excessive suds, instructed customer to not use the pods if they precast dishes, and to use less soap and make sure nothing is interfering with spray arms. Unit tested good with no leaks when no soap was being used."
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Round Rock, TX 78664
Jimmy J.
Job Details: 04/14/2021
"Arrived on site for Not Cleaning Clothes - Electronic Touch Control - Top Load Washer. Found shift actuator was not seated into the splutch assembly. Seated actuator in splutch and ran through manual diagnostics. Agitation was fine, but spin was making a schreeching noise. Needs new belt. Ordering belt, splutch, and motor. Returning with actuator and additional parts just in case. A new belt should resolve the screeching. ; ordrng 1 W11239857 (Belt) and 1 W10721967 (Splutch) and 1 W11497303 (Motor) and 1 W10913953 (Actuator)"
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC6
Near Buda, TX 78610
Kevin
Job Details: 04/14/2021
"Arrived on site and customer is describing washer changing to another cycle while using cycle, inspected washer and no saved error codes, ran calibration 52 and test 51 and both passed. Ran all functions in manual diagnostics and no issues found. Sound detergent dispenser siphon is clogged and after clearing it safe and is working properly. Also discussed correct detergent usage and wash expectations reported issue to techline 7730508470.
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS4
Near Georgetown, TX 78628
Jonathan S
Job Details: 04/14/2021
"Arrived on site for dishwasher top rack not rolling out smoothly. Inspected unit and work area. Found top right adjuster not setting in track. Attempted to correct and found track bent. Removed right side track and installed new. Assembled unit and tested rack operation. All tested good, no water leaks detected during service. Spoke with customer on soap usage and user care guide."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Blanco, TX 78606
Brandon
Job Details: 04/14/2021
"Arrived on site for customer complaint of unit not spinning properly, found actuator had come undone from cam again, I replaced actuator and ran calibration cycle, unit tested good."
We serviced a
KITCHENAID FREEZER
Model KBFO42FTX06
Near Buda, TX 78610
Robert
Job Details: 04/14/2021
Arrived on job to replace previously diagnosed parts. After replacement test operation. No leaks detected at time of service
We serviced a
JENN-AIR DISHWASHER
Model JDB9800CWP2
Near Bastrop, TX 78602
Andy
Job Details: 04/14/2021
Arrived on site for dishwasher running non stop. Tested and inspected unit and found failed control and sensor. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Hutto, TX 78634
Jimmy J.
Job Details: 04/14/2021
Arrived on site for Range Door glass has a gap from frame. Found gasket was torn leaving a gap between door and cavity not allowing the door to make a proper seal. Removed gasket and installed new gasket. Job completed.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS03
Near Pflugerville, TX 78660
Kayman
Job Details: 04/14/2021
Arrived onsite to install previously diagnosed parts. I installed the main control and tested the unit. The unit preheated as designed. I advised the customer to use the unit and let us know if it still has issues. Job complete.
We serviced a
WHIRLPOOL FREEZER
Model KSC23C8EYY02
Near Austin, TX 78757
Scott
Job Details: 04/14/2021
"45 fresh , 31-32 freezer. Cap broke when checking thermistor. Called tech and video chatted . Sr 7730515172No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL WASHER
Model WFW8620HC1
Near Austin, TX 78701
Jacob
Job Details: 04/14/2021
"Arrived onsite for unit not ringing out the clothes properly. Checked error codes. Got F0E2 over suds, F0E5 off balance load. Talked to customer about there being too much soap in the unit or the loads could possibly be too big and not using the correct cycle options on the unit for certain loads. Let customer know that it could possibly be the shocks needs replacement.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Del Valle, TX 78617
Jacob
Job Details: 04/14/2021
"Arrived onsite for the unit having issues spinning the clothes out. Put unit in diagnostics. There was and error code, it disappeared. Put unit in diagnostics test. Unit tested good. No error codes coming back. Let customer know if there loads are too big or the correct options are not being selected for what the load is, it can have an affect on unit ringing out the clothes of water. Some one within the home did state that he had no issues when it came to washing but others were putting bigger loads i the unit and only possibly washing in normal and not selecting the correct option. No leaks at this time. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS00
Near Georgetown, TX 78633
Jonathan S
Job Details: 04/14/2021
"Arrived on site to instal previous diagnosed parts. Removed ice maker, installed new housing, ice fan,adapter, gaskets and ice maker. Removed pressure reducer at customer request and installed new water line. Tested water operation and monitored water connection. Performed diagnostics mode. Ran fill and harvest cycle on ice maker. Tested water dispenser. All tested good, no water leaks detected."
We serviced a
GE RANGE
Model JBP24B0B2CT
Near Dripping Springs, TX 78620
Leonardo
Job Details: 04/14/2021
Arrived on site to test unit for oven staying on when its off. Found bad control board replaced board test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Jarrell, TX 76537
Wesley
Job Details: 04/14/2021
Arrived onsite and found unit operating with leak from vent gasket not being installed properly. Corrected gasket to prevent leak. Unit is now operating as designed with no leaks.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Austin, TX 78746
Kevin
Job Details: 04/14/2021
"Arrived on site and replaced Icemaker, ran test 120 again and icemaker is operating properly. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF310PAAS3
Near Buda, TX 78610
Leonardo
Job Details: 04/14/2021
Arrived on site to test unit for not draining. Test unit and found new disposal installed and plug was still on the disposal. Removed plug test unit and unit test good job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Austin, TX 78730
David Z
Job Details: 04/14/2021
"Arrived on site to follow up on unit not producing ice. Ran harvest test and heard the motor bind up almost immediately. Checked stripper arm and found it frozen into the cubes, which were a large chunk. Stripper arm was likely out of position when filled, and froze the arm to the cubes. Melted down cubes and cleaned out the housing. Ran harvest test again and unit completed and found home. Customer will follow up if any issues continue, and next would be an icemaker replacement."
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Leander, TX 78641
Tommy
Job Details: 04/14/2021
Arrived onsite for microwave light not coming on. Upon arrival turned unit off at breaker pulled from wall. Proceeded to test unit found interlocks operating as designed found unit heating as designed. Found unit sending voltage to bulb but bulb not coming on. Ordering new bulb. Office to reschedule upon receiving.; ordrng 1 W10886919 (Bulb)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM3
Near Leander, TX 78641
Tommy
Job Details: 04/14/2021
Arrived onsite for dishwasher not draining. Replaced unit drain pump and tested. Unit is now operating as designed. Job Completed.
We serviced a
KITCHENAID ICE MACHINE
Model KUIC15PHZS0
Near New Braunfels, TX 78132
Richard
Job Details: 04/14/2021
"Arrived onsite for the ice machine not working. During testing found that there was a humming noise coming from the control area and the control board was not responding at all could not put in diagnostics, also found that the grid cutter was broken and no good. Took pictures. Complete"
We serviced a
KITCHENAID ICE MACHINE
Model KUIC15PHZS0
Near New Braunfels, TX 78132
Richard
Job Details: 04/14/2021
Arrived onsite for the ice machine with a red light on and not making ice. Upon arrival found that the ice machine was full of ice and there was no red light on. Took pictures. Talked with customer on the phone and they stated the the red light that was on was a clean is finished light.
We serviced a
WHIRLPOOL VENTHOOD
Model WVU17UC0JS0
Near Georgetown, TX 78628
Jonathan S
Job Details: 04/14/2021
Arrived on site for venthood that is damaged Inspected unit and work area. Found dent in front panel (see SD-QUICKPIC). Called Whirlpool tech support and spoke with Bruce (SR#7730517330).
We serviced a
SAMSUNG DRYER
Model DV48J7700EW/A2
Near Georgetown, TX 78626
Jonathan S
Job Details: 04/14/2021
"Arrived on site for dryer making rumbling sound. Inspected unit and work area. Tested operation to verify sound. Disassembled unit and found back left guide wheel bearing failure (see SD-QuickPic). Tested all rollers and pulley. Found both front not rolling as designed and grease from bearing on front right. Recommend to replace both front and rear left guide wheels. Removed failed guide wheel and installed new. Assembled unit and balanced. Tested operation, all tested good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Pflugerville, TX 78660
Kayman
Job Details: 04/14/2021
Arrived onsite for dishwasher not cleaning dishes. Upon inspection I found no stored error codes in the unit. I let the unit run through and when I opened the door to see the spray arms spinning. I found one of the securing tabs for the heater was bent all the way upward and the spray arm was getting caught and staying in place. I also found one of the upper rack stoppers had broken off at some point. I replaced the stopper with truck stock (WPW10082861) the unit is now working as designed and no leaks were detected during time of service. Job complete.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC7HW01
Near Georgetown, TX 78633
Jonathan S
Job Details: 04/14/2021
Arrived on site for oven powering off durning cooking cycle. Inspected unit and work area. Performed diagnostics mode and checked fault codes. Found fault F6-E4. Followed procedures for fault code and replaced ACU. PO unit up and tested operation. Found error still occurring. Removed UI and installed new. Tested operation. All tested good.
We serviced a
WHIRLPOOL DISHWASHER
Model KDPE234GPS0
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 04/14/2021
"Arrived on site for Not Draining - Water Remain at End of Cycle - Dishwasher - PRE-ID Drain Pump. Found drain hose did not have a high loop. Adjusted drain hose to loop over the top of the water valve to give a permanent high loop. Dishwasher began to drain. Customer also stated the dishwasher wasnt always filling with water. Ran diagnostics and water wasnt filling the dishwasher. Turned off water valve beneath sink and removed water line from valve and turned on water to free any debris possibly trapped in water line. Reattached water line to valve and ran diagnostics again. Water began to fill the dishwasher. Also, found debris under float switch. Cleared float switch and ran full diagnostics cycle. Dishwasher filled, spray arms spun, heard diverter turning, drained water from drain pump, and heating element came on. Dishwasher running as designed. No leaks detected. Job completed."
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Round Rock, TX 78681
Jimmy J.
Job Details: 04/14/2021
"Arrived on site for FLASHING LID LOCKED SIGN BUT LID ISN'T LOCKED. LATCH APPEARS TO BE BROKEN. Found strike was not going down into the lid lock all the way to engage the lock because the lid doesnt seat flush when closed. I showed the customer how to place weight on the lid for the strike to be recognized for the washer to run. This way they can still use the washer until we return with a new lid and other parts to correct the issue. Ordering a new lid, strike, hinges (left and right), and the lid the glass lid rests on. Most likely the glass lid I replaced recently is cockeyed not allowing it to seat flush on the washer top/lid. Returning with new glass lid and hinges to complete the repair. Other parts will be brought just in case. Once new glass lid is installed we will need to test it to ensure it engages as designed. ; ordrng 1 W11233067 (Lid) and 1 WP8563965 (Left hinge) and 1 WP8572974 (Right hinge) and 1 W11252738 (Strike) and 1 W11117421 (Lid)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Manor, TX 78653
Andy
Job Details: 04/14/2021
Arrived on site for refrigerator dripping water from dispenser. Tested and inspected unit and found water dripping from ice dispenser due to condensation from door not sealing properly. Removed failed dispenser door assembly and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW1
Near Austin, TX 78758
Scott
Job Details: 04/14/2021
"Arrived on site for grinding noise . Ran diagnostics. No error codes . Actuator made a very loud buzzing noise when switching from agitate and spin . Splutch didn?t fully engage at first ,lots of grinding . Also during spin gearcase was making noise . Ordering actuator,and belt ,returning with gearcase . No water leaks detected at time of service. Call to set return; ordrng 1 W10721967 (SPLUTCH) and 1 W10913953 (ACTUATOR ) and 1 W11239857 (BELT)"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Austin, TX 78738
Brandon
Job Details: 04/14/2021
"Arrived on site to replace bellow, dispenser, and console, found out the bellow was not with the parts, need to reschedule and bring back all parts. ; ordrng 1 W11314648 (Bellow)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC503ESS00
Near Austin, TX 78703
Luis
Job Details: 04/14/2021
"Arrived on site for no cool. Oil on fresh food evaporator diagnosed a leak at fresh food evaporator that also caused compressor failure,replaced fresh food evaporator,compressor and a filter drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly"
We serviced a
KITCHENAID OVEN
Model KODE500EBL00
Near Austin, TX 78746
Leonardo
Job Details: 04/14/2021
Arrived on site to test unit for f2e1 and f6e6 and f6e9. Found shorted keypad not responding. Will need to replace board and Applaiance manager and console at the same time. Ordering new console office to reschedule. ; ordrng 1 W11087451 (Console black)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Leander, TX 78641
Tommy
Job Details: 04/14/2021
"Arrived onsite for unit ice maker not working. Upon arrival found unit valve filled ice maker through test 97, found unit ice maker however did not turn at all during harvest test despite receiving voltage. Replaced unit ice maker and tested new. Unit is now operating as designed. Job Completed."
We serviced a
WHIRLPOOL FREEZER
Model WRT311FZDM01
Near Austin, TX 78705
Jacob
Job Details: 04/14/2021
"Arrived onsite for unit having frost issues and not cooling properly in the refrigerator. Looked at the unit, saw frost all over the freezer, also the bottom portion of the ref was not cooling. Because of the over frosting, it caused ice to block the air going to the bottom of the refrigerator. Let unit unthaw. Used truck stock of silicon 8201711 to seal the freezer along the door. Turned unit back on. Unit cooling better once again. No issues at this time. Job complete"
We serviced a
AMANA DISHWASHER
Model ADB1400AGS1
Near Manor, TX 78653
Matthew
Job Details: 04/14/2021
Arrived onsite to replace previously diagnosed parts. Replaced pads. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL RANGE
Model WOD77EC0HS01
Near Lago Vista, TX 78645
Lou
Job Details: 04/14/2021
"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the main control, UI console and lower oven TOD. Tested unit and it is operating as designed. Recommended that the customer connect the unit to WiFi in order to receive future updates in software. Job completed"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Marble Falls, TX 78654
Cliff
Job Details: 04/14/2021
Arrived on site to replace ui for refrigerator. Replaced part and tested unit. All is working properly at this time and no leaks were found at time of service.
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Leander, TX 78641
David S
Job Details: 04/14/2021
Arrived on site to install previous diagnose parts. I inspected the gear case and found it was damaged in the box. I am ordering a new gear case. The office will reschedule when we have an eta on the part. ; ordrng 1 W11455453 (Gear case)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Austin, TX 78748
Luis
Job Details: 04/14/2021
"Arrived on site for no lights diagnosed defective led modules in fresh food and freezer,replaced both modules,checked lights all leds working as designed. used 1 WPW10515057 (Led module) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Leander, TX 78641
David S
Job Details: 04/14/2021
Arrived on site to install previous diagnosed parts. I gained access to the valve and filter housing. I replaced both with new. I reassembled the unit and found the dispenser not flowing properly. If I release the pressure for the water lines at the filter housing the dispenser will work once and than stop because of the pressure build up. The customer has a reducer and the valve line for it. I advised he get the pet supply line and he can install the reducer. After the reducer is installer the unit will work as designed. Job complete.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFSS2615TS0
Near Canyon Lake, TX 78133
Richard
Job Details: 04/14/2021
Arrived onsite for the refrigerator ice maker not working. Replaced ice maker Ice maker tested fine and. Water is dispensing good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT108FZDM07
Near Austin, TX 78745
Kevin
Job Details: 04/14/2021
"Arrived on site and inspected the refrigerator and found valve is leaking, replaced it and cycled Icemaker end it is now working properly, job complete"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0AS01
Near Kyle, TX 78640
Leonardo
Job Details: 04/14/2021
Arrived on site to test unit for no display. Found bad fuse replaced fuse test unit and found bad tod. Replaced tod test unit and unit test good job complete.
We serviced a
JENN-AIR FREEZER
Model JBZFL30IGX00
Near Kingsland, TX 78639
Cliff
Job Details: 04/14/2021
"Arrived on site to diagnose a freezer that is not producing ice. Found when in diagnostics icemaker will not cycle and when activating filltube heater whole unit resets. Fill tube heater, control, power supply, and ui need to be replaced to complete repairs. Office to set return appointment.; ordrng 1 WPW10624574 (Power supply) and 1 W11233631 (Control) and 1 W11299411 (Fill tube w/heater) and 1 W11234823 (Ui)"
We serviced a
WHIRLPOOL WASHER
Model WET4027HW0
Near Austin, TX 78704
Jacob
Job Details: 04/14/2021
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Pflugerville, TX 78660
Kayman
Job Details: 04/14/2021
Arrived onsite for dryer making squealing noise. I tested the dryer and it was not making a abnormal noise. The customer stated it had made the noise the night before. I removed the rear panel and accessed the blower wheel. I found a screw had been lodged on the wheel which more than likely was causing the noise. I removed the screw and any other debris from the blower and reassembled the unit. I tested the unit and could not recreate any noise at this time. I used my weight and pushed down on the drum as I turned it but still did not hear any squealing. Job complete.
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Austin, TX 78728
Scott
Job Details: 04/14/2021
"Arrived on site ,replaced gearcase, spluch , belt . Ran calibration and diagnostics wash.all checked normal. No water leaks detected at time of service. Job complete ."
We serviced a
WHIRLPOOL OVEN
Model KOCE500ESS09
Near Leander, TX 78641
Justin
Job Details: 04/14/2021
Arrived on site to install previously diagnosed parts. I installed the new MW fan and then tested the unit. The MW fan was now working. I ran the MW with a cup of water twice for a minute each and it ran as designed. Unit is working as designed. Call complete.
We serviced a
JENN-AIR RANGE
Model JDRP436HL00
Near Austin, TX 78732
David Z
Job Details: 04/14/2021
"Arrived on site to diagnose oven that sometimes was not starting when baking or broiling. Tested unit 40+ times and had success all times. Checked for error codes and found no error codes. Called tech line and spoke with Cathy, SR7730510033. Found no known or reported issues at whirlpool. Recommended making sure unit is connected to wifi. Tried connecting via app and could not connect. Advised customer to contact whirlpool wifi team for assistance. No repair needed at this time, customer will follow up with wifi team. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Leander, TX 78641
Justin
Job Details: 04/14/2021
"Arrived on site to install previously diagnosed parts. I unplugged the unit and installed the vent, UI control, control, and latch. I then plugged the unit back in and it was responsive again. I put the unit into diagnostics mode and found no stored error codes. I then ran a test cycle in diagnostics. The unit filled, washed, dispenser opened, heated (verified with amp draw), and drained as designed. The unit is now working as designed. No leaks observed at the time of service. Call complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near New Braunfels, TX 78132
Richard
Job Details: 04/14/2021
Arrived onsite for the refrigerator Evaporator frozen up again. During inspection found that the evaporator is completely frozen over. Took pictures. According to the notes we have done all the repairs needed to prevent this from happening. Called tech line to see what is next. Tech line stated that there is a new updated service pointer w11092686F. To replace the drain pan and follow all the procedures on the service pointer including setting the defrost to 8 hrs. Advised that the Evaporator will need to be thawed out for a couple of days and to call us for service once its thawed. In the mean time I am ordering a service kit which is part of the service pointer and office to schedule Sr# 7730510661. ; ordrng 1 W11457241 (Service kit)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMHZ00
Near Marble Falls, TX 78654
Cliff
Job Details: 04/14/2021
Arrived on site to diagnose a refrigerator that was smoking inside. An unknown substance has gotten into airvents in unit and is dripping on the defrost heater. Vent cannot be replaced or fully cleaned to prevent reoccurring issue.
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Kingsland, TX 78639
Cliff
Job Details: 04/14/2021
Arrived on site to diagnose a dishwasher that will not drain. Found drain pump locked up,to replace pump.; ordrng 1 W11497943 (Pump)
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Blanco, TX 78606
Brandon
Job Details: 04/14/2021
"Arrived on site for customer complaint of unit not powering on, found error codes F6E3 f6e2 in diagnostic mode, I cleared error codes and ran UI test, unit passed, I ran diagnostic tests, unit passed, I calibrated unit, tested good."
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Marble Falls, TX 78654
Cliff
Job Details: 04/14/2021
Arrived on site to diagnose a washer that is leaking. Found dispenser to tub hose disconnected from dispenser. Reset hose to proper position and tested unit. Found all is functioning properly at this time and no leaks were found after service was performed.
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE204KPS0
Near Pflugerville, TX 78660
Kayman
Job Details: 04/14/2021
"Arrived onsite for dishwasher not operating and only beeping. Upon inspection I found F9E2 and F8E4 stored in the unit. I removed the float tray and found standing water. I removed the water, verified correct continuity on the switch then reinstalled the float tray/switch. I engaged diagnostics and the unit began a drain sequence. I did not hear any abnormal noises with the drain and it drained all the water out as designed. I opened the unit and found an excessive amount of over sudsing. I cleared out the suds and found the water is staying in the sump. The unit is installed with the tile ending at the front by the leveling feet. It drops down about half an inch. I advised the customer to switch to a liquid detergent and test the unit. No leaks detected during time of service. Job complete."
We serviced a
WHIRLPOOL DRYER
Model WED4985EW0
Near Austin, TX 78744
Jacob
Job Details: 04/14/2021
Arrived onsite for unit making a noise when turned on. Looked at unit. Heard a rubbing type of noise. Upon further inspection. Found that the blower was rubbing on metal of the lint chute. Was able to re align the lint chute. Tested unit. No more rubbing at this time. Job complete
We serviced a
GE REFRIGERATOR
Model GSH25JSXBSS
Near Copperas Cove, TX 76522
Al
Job Details: 04/14/2021
"Arrived on site to install previously ordered parts.Accessed the evaporator and found it frozen over. Checked the heater and the heater had no continuity. Removed and replaced the heater, damper, icemaker, T-Stat.Customer told to wait approximately 24 hours for the evaporator to totally thaw out to prevent the freezing of the unit again.Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near Austin, TX 78723
Luis
Job Details: 04/14/2021
"Arrived on site for a refrigerant leak. Replaced evaporator and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Austin, TX 78724
Matthew
Job Details: 04/14/2021
Arrived onsite for dishwasher not working. Upon arrival found unit responsive but not starting a cycle. Upon inspection found harness to fill valve not secured. Restored connector and tested unit. Unit is functioning properly. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ00
Near Georgetown, TX 78633
Jonathan S
Job Details: 04/14/2021
"Arrived on site for refrigerator making a knocking sound when dispensing water. Inspected unit and work area. Found filter head housing clip broken (see SD-QUICKPIC). Tested dispenser to verify failure. Removed filter head and tested dispenser and found knocking noise did not occur. Reinstalled filter and tested again, knocking noise did not occur. Tested again before leaving and noise occurred.Removed failed filter head and installed new. Found pin hole in filter head hose. Left site to to pick part up. Return and replaced filter head house. Tested operation and monitored all water connection for possible leaks. All tested good, no water leaks detected.
We serviced a
WHIRLPOOL OVEN
Model WOS72EC0HS02
Near Leander, TX 78641
Lou
Job Details: 04/14/2021
"Arrived on site to,inspect wall oven connection issues. Upon further inspection, I found the unit would not connect to WiFi and when in use, the display jumps from screen to a different screen and will turn itself on and off. I found error code FCE3 and did not find the code in the tech sheet. I contacted techline and and spoke to Dave and advised of my findings. Dave advised that the error code is for the unit not able to find the WiFi router and recommended that I contact the Whirlpool WiFi connect team. I contactes the WiFi team and spoke to Patrick and advised that there is no SAID number. He recommended replacing the main control and connect to WiFi. I removed and replaced the main control and tested. The unit attempted to connect to WiFi but failed. I contacted the connect team again and spoke to a different tech and recommended replacing the UI console and to put the original main control back so itll transfer info to the new console. I removed and replaced the main control and cycled power and removed and replaced the UI console and tested. The unit connected to WiFi as designed. Job completed"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Austin, TX 78728
Scott
Job Details: 04/14/2021
"Arrived on site for unit tripping breaker checked wiring in plug and outlet . Checked normal. Checked wiring harness and outlet bot are wired correctly. Checked connections fuses thermostats , ran continuity on wire harness. Found no faults . Unplugged all connections and filter board . Breakers didn?t trip. Plugged in J8 and and filter board . If plugged in either way breakers would trip. . Takes to CS And PR . Ran all checked came up with same thing . Ordering main harness , filter board , microwave control. Main control. Call to set return; ordrng 1 W11132989 (LATCH HARNESS) and 1 W11261167 (APPLIANCE MANAGER ) and 1 W11316032 (HARNESS) and 1 W11325603 (CONTROL) and 1 W11325604 (INVERTER ) and 1 W11398764 (FILTER )"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ01
Near Round Rock, TX 78664
Jimmy J.
Job Details: 04/14/2021
Arrived on site for Refrigerator door squeaks Door See above ... Found the right side wheel needed minor adjustment to be level with the left side wheel. Once wheels were even the squeaking went away. Had customers brother Adam test the fridge to ensure the noise they were hearing was gone. Adam confirmed the noise was gone. Job completed.
We serviced a
GE DISHWASHER
Model GLD4600N10BB
Near Harker Heights, TX 76548
Al
Job Details: 04/14/2021
Arrived on site to install previously ordered parts.Removed and replaced the wash pump and found the burning smell was actually coming from the wash motor.Reassembled and unit tested as designed without any leaks.Job complete